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marcelotoyoda.json
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marcelotoyoda.json
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[
{
"id": "70840071",
"type": "section",
"attributes": {
"background_color": "#f9f9f9",
"padding": {
"top": "40",
"bottom": "40"
},
"vertical_align": "top"
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"children": [
{
"id": "99103077",
"type": "column",
"attributes": {
"width": "1/2"
},
"children": [
{
"id": "96307086",
"type": "image",
"attributes": {
"url": "https://i.imgur.com/c8F35c8.jpg",
"alt": "Marcelo Toyoda",
"link_to": "",
"link_target": "_self",
"size": "medium"
}
}
]
},
{
"id": "70014756",
"type": "column",
"attributes": {
"width": "1/2",
"text_align": "left",
"vertical_align": "top"
},
"children": [
{
"id": "41315318",
"type": "heading",
"attributes": {
"level": "h2",
"text": "MARCELO TOYODA",
"text_color": "#222",
"font_size": "26",
"font_weight": "bold",
"margin": {
"top": "10",
"bottom": "10"
}
}
},
{
"id": "86759578",
"type": "text",
"attributes": {
"text": "Specialist Customer Support",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
},
{
"id": "64642229",
"type": "text",
"attributes": {
"text": "[email protected]",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
},
{
"id": "12835911",
"type": "text",
"attributes": {
"text": "+5511983038074",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
},
{
"id": "23174615",
"type": "text",
"attributes": {
"text": "LinkedIn Profile : <a href=\"https://www.linkedin.com/in/marcelotoyoda813\">https://www.linkedin.com/in/marcelotoyoda813</a>",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
},
{
"id": "96338505",
"type": "text",
"attributes": {
"text": "Address: São Paulo, SP, Brazil",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
}
]
}
]
},
{
"id": "61272622",
"type": "section",
"attributes": {
"background_color": "#fff",
"padding": {
"top": "40",
"bottom": "40"
},
"vertical_align": "top"
},
"children": [
{
"id": "28178996",
"type": "column",
"attributes": {
"width": "1/1"
},
"children": [
{
"id": "14271014",
"type": "heading",
"attributes": {
"level": "h3",
"text": "Bilingual Customer Support Specialist | Fluent in Japanese | JLPT N1 Certified**",
"text_color": "#222",
"font_size": "20",
"font_weight": "bold",
"margin": {
"top": "10",
"bottom": "10"
}
}
},
{
"id": "97473572",
"type": "text",
"attributes": {
"text": "• Languages\n- English:** Basic to Intermediate\n- Japanese:** Fluent or Native\n- Portuguese:** Fluent or Native\n• Professional Summary",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
},
{
"id": "74820797",
"type": "text",
"attributes": {
"text": "As a technical support specialist fluent in Japanese, I worked as a Japanese Bilingual Customer Service Agent at Sitel Brasil | Foundever, where I was responsible for providing effective solutions to complex cases. My experience includes advanced use of Salesforce and extensive interaction with Japanese clients, ensuring excellence in service and customer satisfaction.",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
},
{
"id": "64403014",
"type": "text",
"attributes": {
"text": "With this experience, I bring a methodological approach to continuous improvement in problem-solving and system configuration on the DocuSign platform. My goal is to continue developing skills that allow me to provide exceptional support and contribute to the company's growth and complete customer satisfaction.",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
}
]
}
]
},
{
"id": "27116386",
"type": "section",
"attributes": {
"background_color": "#fff",
"padding": {
"top": "40",
"bottom": "40"
},
"vertical_align": "top"
},
"children": [
{
"id": "78375967",
"type": "column",
"attributes": {
"width": "1/1"
},
"children": [
{
"id": "82383485",
"type": "heading",
"attributes": {
"level": "h4",
"text": "• Education",
"text_color": "#222",
"font_size": "18",
"font_weight": "bold",
"margin": {
"top": "10",
"bottom": "10"
}
}
},
{
"id": "33344097",
"type": "text",
"attributes": {
"text": "- **E.E. SHINQUICHI AGARI**\nHigh School Diploma\nJanuary 2013 - June 2014\n-Kyuhaku Junior High School (Japan)**\nJunior High School Diploma\nMarch 1994 - March 1997",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
}
]
}
]
},
{
"id": "58444769",
"type": "section",
"attributes": {
"background_color": "#fff",
"padding": {
"top": "40",
"bottom": "40"
},
"vertical_align": "top"
},
"children": [
{
"id": "86713985",
"type": "column",
"attributes": {
"width": "1/1"
},
"children": [
{
"id": "17181317",
"type": "heading",
"attributes": {
"level": "h4",
"text": "• Professional Experience",
"text_color": "#222",
"font_size": "18",
"font_weight": "bold",
"margin": {
"top": "10",
"bottom": "10"
}
}
},
{
"id": "59632186",
"type": "text",
"attributes": {
"text": "- **Sitel Brasil | Foundever** (Full-time)\n- January 2022 - April 2024 (2 years 4 months)\nCuritiba, Paraná, Brazil (Remote)",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
},
{
"id": "31679811",
"type": "heading",
"attributes": {
"level": "h5",
"text": "Japanese Bilingual Customer Service Agent [DocuSign Japan Operation] Core+ (Tier 2)**",
"text_color": "#222",
"font_size": "16",
"font_weight": "bold",
"margin": {
"top": "10",
"bottom": "10"
}
}
},
{
"id": "79635312",
"type": "text",
"attributes": {
"text": "Responsible for Tier 1 and Tier 2 support, focusing on resolving complex cases and providing exceptional customer service. My responsibilities included:\n- Customer support via email, chat, and phone, resolving issues on the DocuSign platform using Salesforce.\n- Frequent contact with clients to ensure satisfaction and efficient problem resolution.\n- Conducting Zoom meetings to understand and solve issues in depth.\n- Resolving cases using 100% Japanese, ensuring service excellence.\n- Creating and managing tickets in Jira for effective and organized problem resolution.\n- Configuring Single Sign-On (SSO) using third-party applications like AzureAD and Okta.\n- Reproducing and resolving technical issues with clarity and responsibility.",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
},
{
"id": "41469669",
"type": "heading",
"attributes": {
"level": "h5",
"text": "Assahi Maquinas e Equipamentos Ltda** (Full-time)",
"text_color": "#222",
"font_size": "16",
"font_weight": "bold",
"margin": {
"top": "10",
"bottom": "10"
}
}
},
{
"id": "78111583",
"type": "text",
"attributes": {
"text": "- April 2018 - February 2021 (2 years 11 months)\n- São Paulo, Brazil (In Office)\n- Responsible for the configuration and support of electronic fastening devices.\nElectronic configuration of fastening devices, specializing in the ESTIC brand.\n- Providing post-sales support to clients in the automotive and appliance sectors.\n- Servicing automotive companies such as TOYOTA, HONDA, CAOA, Scania, Mercedes Benz, and VW, ensuring satisfaction and process efficiency.\n- Servicing appliance companies like Electrolux, Samsung, LG, TCL, and Intelbras, ensuring device functionality.\nPerforming equipment calibration post-sales to maintain accuracy and reliability.\nUsing tools such as Tohnichi torque wrenches, HIOS screwdrivers, Nitto Kohki screwdrivers, and ESTIC electric screwdrivers.\n- Accompanying the company director on international trips, mainly to Japan, to interact with suppliers and acquire new technologies.\n- Translating Japanese to Portuguese during interactions with suppliers and visits to companies in Brazil, facilitating communication and business processes.",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
},
{
"id": "57941784",
"type": "heading",
"attributes": {
"level": "h4",
"text": "### Skills:",
"text_color": "#222",
"font_size": "18",
"font_weight": "bold",
"margin": {
"top": "10",
"bottom": "10"
}
}
},
{
"id": "60006299",
"type": "text",
"attributes": {
"text": "1. Customer Service\n2. Customer Experience\n3. Technical Support\n4. Telemarketing\n5. Ticket Management (Jira)\n6. SSO Configuration (AzureAD, Okta)\n7. Fluency in Japanese",
"text_color": "#222",
"font_size": "14",
"font_weight": "normal",
"margin": {
"top": "0",
"bottom": "10"
}
}
}
]
}
]
}
]