From 9ccfb1c40fa75c4cce34bf6fe2f30ba699520bed Mon Sep 17 00:00:00 2001 From: Mark Boyd Date: Mon, 29 Jan 2024 09:57:02 -0500 Subject: [PATCH] add notes on sending email to OLU support (#3775) Co-authored-by: Ashley Wichman Co-authored-by: John Skiles Skinner Co-authored-by: Greg Walker --- pages/training-and-development/olu.md | 13 +++++++++++++ 1 file changed, 13 insertions(+) diff --git a/pages/training-and-development/olu.md b/pages/training-and-development/olu.md index e2753762e..9ebed7d57 100644 --- a/pages/training-and-development/olu.md +++ b/pages/training-and-development/olu.md @@ -27,3 +27,16 @@ The [Mandatory Training InSite page](https://insite.gsa.gov/employee-resources/t ## Help with OLU For help with OLU once you've logged in, click on the **Need Help** tile on the OLU homepage. + +Contacting OLU support can be helpful for: + +- Getting access for new team members + - It is best to have the person's supervisor send the email, since the supervisor may be required to authorize OLU access for the new team member +- Addressing issues with mandatory trainings not appearing + +### Sending an email + +After clicking **Need Help** on the homepage: + +1. Under the **SELECT SPECIFIC SUPPORT ROOM** heading, select **GSA Online University** from the dropdown for the support room +1. On the next page, click on the **Email Support** button