Could not connect to host

[ghost]

Hi,

Since this morning, we have an issue with the connector. It can create a connection to the sftp server.
However if we do it manually it works without problems.

When I modify the line 19 of file vendor/agencednd/magento-connector-bundle/DnD/Bundle/MagentoConnectorBundle/Helper/SFTPConnection.php
And remove the error bypass (@)

There is the error I get in Apache logs:
PHP Warning: ssh2_connect(): Error starting up SSH connection(-43): Failed getting banner in /.../vendor/agencednd/magento-connector-bundle/DnD/Bundle/MagentoConnectorBundle/Helper/SFTPConnection.php on line 19

We tried to clear Akeneo cache / APC cache but without success..

This is critical because we can't export anything.

Can you have a look at this ?

Thanks in advance.

Regards.

[ghost]

Update: this problem occurs only with product export.
We use the DnD connector also for categories / families / attributes and options and it works fine.

[ghost]

Hi,

Do you have infos about this ?

Thanks.

[DnD-Mimosa]

Hi @gaces,

This Bundle is not supported anymore. In fact, Akeneo has developped its own export connector (enhanced connector bundle).

If you still using our Bundle, can you try to execute your product export by using ssh with the following command line :
app/console akeneo:batch:job your_job_code

Then paste the error in a new comment.

Regards,
Florian.

[ghost]

Hi, thanks for you answer,

The error is: "Could not connect to host XXX on port XXX"

But, as I said in my first comment, the real error is:

PHP Warning: ssh2_connect(): Error starting up SSH connection(-43): Failed getting banner in /.../vendor/agencednd/magento-connector-bundle/DnD/Bundle/MagentoConnectorBundle/Helper/SFTPConnection.php on line 19

Thanks

[DnD-Mimosa]

Hi,

You only have this error on the product export ?

Sorry for this response but are you sure that you filled the right IP address ?

If you're sure, are you using the public IP instead of the private ?

Regards,
Florian.

[ghost]

Yes this problem only occurs on product export.
Yes I'm sure it's the right IP adress because we use aliases and not directly IPs. Moreover I have the same configuration for all DnD exports and it works.

We are digging, and we suppose that the problem is related to the concurrency ssh connections created which are not closed fast enough.