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This repository was archived by the owner on Feb 17, 2025. It is now read-only.

Can't comment on Stewart theme when not AT #8696

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rickmgithub opened this issue Feb 16, 2025 · 2 comments
Open

Can't comment on Stewart theme when not AT #8696

rickmgithub opened this issue Feb 16, 2025 · 2 comments
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Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report". [Feature Group] Appearance & Themes Features related to the appearance of sites. [Pri] Normal [Status] Auto-allocated [Theme] Stewart Triaged [Type] Bug Something isn't working

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@rickmgithub
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rickmgithub commented Feb 16, 2025

Quick summary

Comment box does not appear on home page of site with Stewart theme on non AT Pro plan.

Steps to reproduce

TO RECREATE:

  1. Create a site with Pro plan (crucially not AT)
  2. Add Stewart theme
  3. Set it to show latest posts on the home page
  4. Add the comment block to the home page index template
  5. Look at the home page in the public view. The heading to write a comment appears but no box appears to add a comment
Image

WHAT I FOUND:

  • Error can be reproduced on a test site if you use the same template layout as the presenting case in the template.
  • If you click an individual post the comments work but not on the home page.
  • Theme is Stewart (Automattics). Not retired
  • Plan is Pro Plan but not AT so no plugins

WORKAROUND:

  • AT the site and it works but this option does not help in the presenting case.

Example: 9412847-zd-a8c

Site owner impact

Fewer than 20% of the total website/platform users

Severity

Major

Platform (Simple and/or Atomic)

Simple

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Support References

This comment is automatically generated. Please do not edit it.

  • 9412847-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report". label Feb 16, 2025
@jartes jartes moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Feb 17, 2025
@jartes
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jartes commented Feb 17, 2025

📌 REPRODUCTION RESULTS

  • Tested on Simple – Replicated
  • Tested on Atomic – Could Not Replicate

📌 FINDINGS/SCREENSHOTS/VIDEO
From my findings, this is happening on Simple sites (with and without a plan). On Atomic sites, it works as expected.

📌 ACTIONS

  • Triaged

@Automattic/t-rex FYI as this is coming from a customer report :)

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Labels
Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report". [Feature Group] Appearance & Themes Features related to the appearance of sites. [Pri] Normal [Status] Auto-allocated [Theme] Stewart Triaged [Type] Bug Something isn't working
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