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Forgot your password: Should we bring users to the old screen? #96291

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escapemanuele opened this issue Nov 12, 2024 · 5 comments
Open

Forgot your password: Should we bring users to the old screen? #96291

escapemanuele opened this issue Nov 12, 2024 · 5 comments
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[Feature Group] Signup & Site Onboarding Tools for user registration and onboarding new users to the site. [Feature] Signup & Account Creation All screens and flows for making a new WordPress.com account. [Pri] Normal [Product] WordPress.com All features accessible on and related to WordPress.com. Triaged To be used when issues have been triaged. [Type] Bug

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@escapemanuele
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Quick summary

Image

Link at the bottom brings the user to an older page

https://wordpress.com/wp-login.php?action=lostpassword

While "Forgot password?" to https://wordpress.com/log-in/lostpassword, that even if not beautiful is in Calypso.

Steps to reproduce

  • Go to login page

What you expected to happen

Decide where to send the user if they forgot the password

What actually happened

Two different links

Impact

All

Available workarounds?

There is no user impact

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

No response

Logs or notes

No response

@escapemanuele escapemanuele added [Feature Group] Signup & Site Onboarding Tools for user registration and onboarding new users to the site. [Feature] Signup & Account Creation All screens and flows for making a new WordPress.com account. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug Needs triage Ticket needs to be triaged labels Nov 12, 2024
@gavande1
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I don't think so. We should keep the experience consistent. Honestly, it seems like a mistake to me. Let me check if it's intentional.

@gavande1 gavande1 added Triaged To be used when issues have been triaged. and removed Needs triage Ticket needs to be triaged labels Nov 13, 2024
@escapemanuele
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Yeah 100% a mistake as it should be consistent. I'm not sure of the status of the Calypso lost your password page, as I've not worked on that. Maybe @chihsuan knows more

@gavande1
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It appears that the Calypso screen is not fully functional. After submitting my email, it redirected me to log in without providing any message. I did receive the email, but the link directed me to the old UI (wp-login.php). I have a feeling that keeping the old UI may have been a conscious decision.

@gavande1 gavande1 added Needs triage Ticket needs to be triaged and removed Triaged To be used when issues have been triaged. labels Nov 13, 2024
@escapemanuele
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I have a feeling that keeping the old UI may have been a conscious decision.

Yeah, that may be it. We should probably keep the old UI for now, but strive to get to the new version, as the jump from one screen to the other is a bit strange.

@gavande1
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Perfect. I will prepare a fix for that. Instead of redirecting users to the Calypso screen to reset their passwords, it will redirect them to the Old UI for consistency.

@gavande1 gavande1 self-assigned this Nov 14, 2024
@gavande1 gavande1 added Triaged To be used when issues have been triaged. and removed Needs triage Ticket needs to be triaged labels Nov 14, 2024
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Labels
[Feature Group] Signup & Site Onboarding Tools for user registration and onboarding new users to the site. [Feature] Signup & Account Creation All screens and flows for making a new WordPress.com account. [Pri] Normal [Product] WordPress.com All features accessible on and related to WordPress.com. Triaged To be used when issues have been triaged. [Type] Bug
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