Automatic upgrade fails from 1.29.0 to 1.33.1

[jantekb]

The automatic upgrade of the agent fails on Ubuntu 18.04.4 LTS from 1.29 to 1.33.1 with the below logs.

2024/11/04 15:26:33 ERROR:Preparing to unpack .../azuremonitoragent_1.33.1-build.main.708_x86_64.deb ...
2024/11/04 15:26:33 ERROR:PRE-RM: [upgrade 1.33.1-build.main.708] [ubuntu 18.04 systemd]
2024/11/04 15:26:33 ERROR:PRE-INSTALL: [upgrade 1.26.1-build.master.97] [ubuntu 18.04 systemd]
2024/11/04 15:26:33 ERROR:Failed to stop azuremonitor-kqlextension.service: Unit azuremonitor-kqlextension.service not loaded.
2024/11/04 15:26:33 ERROR:dpkg: error processing archive /var/lib/waagent/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1/p
ackages/azuremonitoragent_1.33.1-build.main.708_x86_64.deb (--install):
2024/11/04 15:26:33 ERROR: new azuremonitoragent package pre-installation script subprocess returned error exit status 5
2024/11/04 15:26:33 ERROR:POST-RM: [abort-upgrade 1.26.1-build.master.97] [ubuntu 18.04 systemd deb]
2024/11/04 15:26:33 ERROR:POST-INSTALL: [abort-upgrade 1.33.1-build.main.708] [ubuntu 18.04 systemd deb]
2024/11/04 15:26:33 ERROR:Errors were encountered while processing:
2024/11/04 15:26:33 ERROR: /var/lib/waagent/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1/packages/azuremonitoragent_1.33
.1-build.main.708_x86_64.deb
2024/11/04 15:26:33 [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Output of command "dpkg --force-overwrite --force-con
fnew -i /var/lib/waagent/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1/packages/azuremonitoragent_1.33.1-build.main.708_x
86_64.deb":
2024/11/04 15:26:33 (Reading database ... 123095 files and directories currently installed.)
2024/11/04 15:26:33 Preparing to unpack .../azuremonitoragent_1.33.1-build.main.708_x86_64.deb ...
2024/11/04 15:26:33 PRE-RM: [upgrade 1.33.1-build.main.708] [ubuntu 18.04 systemd]
2024/11/04 15:26:33 PRE-INSTALL: [upgrade 1.26.1-build.master.97] [ubuntu 18.04 systemd]
2024/11/04 15:26:33 Failed to stop azuremonitor-kqlextension.service: Unit azuremonitor-kqlextension.service not loaded.
2024/11/04 15:26:33 dpkg: error processing archive /var/lib/waagent/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1/package
s/azuremonitoragent_1.33.1-build.main.708_x86_64.deb (--install):
2024/11/04 15:26:33  new azuremonitoragent package pre-installation script subprocess returned error exit status 5
2024/11/04 15:26:33 POST-RM: [abort-upgrade 1.26.1-build.master.97] [ubuntu 18.04 systemd deb]
2024/11/04 15:26:33 POST-INSTALL: [abort-upgrade 1.33.1-build.main.708] [ubuntu 18.04 systemd deb]
2024/11/04 15:26:33 Errors were encountered while processing:
2024/11/04 15:26:33  /var/lib/waagent/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1/packages/azuremonitoragent_1.33.1-bui
ld.main.708_x86_64.deb
2024/11/04 15:26:33 ERROR:Install failed with exit code 1. For error details, check logs in /var/log/azure/Microsoft.Azure.Monito
r.AzureMonitorLinuxAgent
2024/11/04 15:26:33 ERROR:[Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Install failed with exit code 1. For error deta
ils, check logs in /var/log/azure/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent
2024/11/04 15:26:33 [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Install,failed,1,Install failed with exit code 1. For
 error details, check logs in /var/log/azure/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent
2024/11/04 15:32:03 [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] sequence number is 0
2024/11/04 15:32:03 [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] setting file path is/var/lib/waagent/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1/config/0.settings
2024/11/04 15:32:03 [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] JSON config:
2024/11/04 15:32:03 ERROR:[Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] JSON exception decoding
2024/11/04 15:32:03 ERROR:[Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] JSON error processing settings file:
2024/11/04 15:32:03 [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Running command "dpkg --force-overwrite --force-confnew -i /var/lib/waagent/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1/packages/azuremonitoragent_1.33.1-build.main.708_x86_64.deb"

2024-11-02T00:35:23.626682Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Target handler state: enabled
 [incarnation_1]
2024-11-02T00:35:23.627047Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] [Enable] current handler stat
e is: notinstalled
2024-11-02T00:35:29.073827Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Initializing extension Micros
oft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1
2024-11-02T00:35:29.878460Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Extension has no settings, wr
ite empty 0.settings
2024-11-02T00:35:29.879113Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Install extension [./shim.sh
-install]
2024-11-02T00:35:29.879634Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Executing command: /var/lib/w
aagent/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1/./shim.sh -install with environment variables: {"AZURE_GUEST_AGENT_U
NINSTALL_CMD_EXIT_CODE": "NOT_RUN", "AZURE_GUEST_AGENT_EXTENSION_PATH": "/var/lib/waagent/Microsoft.Azure.Monitor.AzureMonitorLin
uxAgent-1.33.1", "AZURE_GUEST_AGENT_EXTENSION_VERSION": "1.33.1", "AZURE_GUEST_AGENT_WIRE_PROTOCOL_ADDRESS": "168.63.129.16", "Co
nfigSequenceNumber": "0", "AZURE_GUEST_AGENT_EXTENSION_SUPPORTED_FEATURES": "[{\"Key\": \"ExtensionTelemetryPipeline\", \"Value\"
: \"1.0\"}]"}
2024-11-02T00:36:24.107389Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Target handler state: enabled [etag_235921197111359115]
2024-11-02T00:36:24.107975Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] [Enable] current handler state is: notinstalled
2024-11-02T00:36:29.893097Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Initializing extension Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1
2024-11-02T00:36:29.895871Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Extension has no settings, write empty 0.settings
2024-11-02T00:36:29.896122Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Install extension [./shim.sh -install]
2024-11-02T00:36:29.896427Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Executing command: /var/lib/waagent/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1/./shim.sh -install with environment variables: {"AZURE_GUEST_AGENT_UNINSTALL_CMD_EXIT_CODE": "NOT_RUN", "AZURE_GUEST_AGENT_EXTENSION_PATH": "/var/lib/waagent/Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1", "AZURE_GUEST_AGENT_EXTENSION_VERSION": "1.33.1", "AZURE_GUEST_AGENT_WIRE_PROTOCOL_ADDRESS": "168.63.129.16", "ConfigSequenceNumber": "0", "AZURE_GUEST_AGENT_EXTENSION_SUPPORTED_FEATURES": "[{\"Key\": \"ExtensionTelemetryPipeline\", \"Value\": \"1.0\"}]"}
2024-11-02T00:36:44.245784Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] Target handler state: enabled [etag_9624895348208696096]
2024-11-02T00:36:44.246250Z INFO ExtHandler [Microsoft.Azure.Monitor.AzureMonitorLinuxAgent-1.33.1] [Enable] current handler state is: notinstalled

[jantekb]

After having manually created a completely dummy service with the required name, the installer ran fine and highlighted that .NET is not installed on the system, so KQL won't work - probably this is why the azuremonitor-kqlextension.service was not even installed by the previous versions.