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Submitting a ticket while not logged in causes duplicate tickets to be created #615

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bofstein opened this issue Jun 25, 2024 · 0 comments

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bofstein commented Jun 25, 2024

Describe the bug
When users submit a ticket through the contact form while not logged in, duplicate tickets appear in the system.

To Reproduce

Go to https://dmptool.org/contact-us
Do not log in
Fill out the form
Open Freshdesk as a UC3 agent
Observe the two tickets that have been created

Expected behavior
Only one ticket should be created per form submission

Screenshots

Additional context
Most tickets seem to come in as duplicates, sometimes even triplicates. There could be additional causes or factors as well.

bofstein added bug internal labels

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