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Allow departments to contain people that are not users #339

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inghamn opened this issue Dec 6, 2018 · 0 comments
Open

Allow departments to contain people that are not users #339

inghamn opened this issue Dec 6, 2018 · 0 comments
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@inghamn
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inghamn commented Dec 6, 2018

For some kinds of issues, it would be useful to have CRM send emails to an outside company and autoclose the ticket. To do this, we want to be able to assign non-user people to a department, so they can be associated with the category.

For example:
Scooter and Bike Share issues should be forwarded to the appropriate person in the respective company. We want to have this person set as the default person for the category, rather than a person who is a city employee.

@inghamn inghamn added this to the 2.1 milestone Dec 6, 2018
@inghamn inghamn modified the milestones: 2.1, 2.2 Feb 8, 2019
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