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Notify staff that uReport notification replies will not go to them #389

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inghamn opened this issue Jun 8, 2021 · 0 comments
Open

Notify staff that uReport notification replies will not go to them #389

inghamn opened this issue Jun 8, 2021 · 0 comments
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@inghamn
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inghamn commented Jun 8, 2021

Whenever uReport sends an email notification, the from and reply-to address are imaginary, and go nowhere. This is to prevent publishing staff email addresses.

Unfortunately, the "Send Email" feature becomes a little confusing...as many staff expect that this sends an email message from their personal email address...not some non-replyable system generated fake address.

We probably want to keep hiding staff email addresses...but we should provide a good paragraph, or two, of documentation on the "Send Email" screen for tickets.

@inghamn inghamn added this to the 2.3 - Solr Update milestone Jun 8, 2021
@inghamn inghamn modified the milestones: 2.3 - Solr Update, 2.4 Jul 1, 2021
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