Transfer to case that requires contact does not fail if no contact is provided in original case

[vanessacalderon]

Type of Issue

Bug

Priority

High

Platform having issues

Details

Just flagging this here as a test. It is a true bug though! When you transfer a case that does not require a contact to another case that requires a contact, the transfer process does not error, therefore, the user completes the transfer to the new case without a contact. This transfer process should error to flag the user that the transfer does not take place until there is a contact. For that, the user/agent will have to close the original case requesting a call back from the citizen.

Examples

Case Numbers

18-00015249

Screenshots

Who reported the issue/ dept./division

Vanessa. DOIT

Does employee want follow up? If yes:

Email

Phone