diff --git a/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md b/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md index 8b1574fb2..bcdc7f28d 100644 --- a/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md +++ b/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md @@ -26,6 +26,21 @@ related: This research aimed to test the user journeys for payments, sampling and clawbacks within the support console. +## User needs addressed by this research + +{% from "user-need/macro.njk" import appUserNeed %} +{{ appUserNeed({ + description: "As a support user, + I need guidance on how to use the support console for payments, sampling and clawbacks, + So that I am able to successfully complete the required tasks." +}) }} + +{{ appUserNeed({ + description: "As a support user, + I need to know how to action claims, + So that I am able to complete tasks payments, sampling and clawbacks tasks relating to claims." +}) }} + ## Who we spoke to We spoke to 3 members of the support team who will be managing claims for the Claim funding for mentor training service via the support console.