From 143751cbd52d84439ed5204ab69e7bb28da34b1a Mon Sep 17 00:00:00 2001 From: olioldfield <151826037+olioldfield@users.noreply.github.com> Date: Mon, 13 Jan 2025 15:43:08 +0000 Subject: [PATCH 1/4] updated to include user needs --- ...2024-11-13-round-10-support-console-research-findings.md | 6 ++++++ 1 file changed, 6 insertions(+) diff --git a/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md b/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md index 8b1574fb2..a40ad68d5 100644 --- a/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md +++ b/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md @@ -26,6 +26,12 @@ related: This research aimed to test the user journeys for payments, sampling and clawbacks within the support console. +## User needs addressed by this research + +1. As a support user, I need guidance on how to use the support console for payments, sampling and clawbacks, so that I am able to successfully complete the required tasks. + +2. As a support user, I need to know how to action claims, so that I am able to complete tasks payments, sampling and clawbacks tasks relating to claims. + ## Who we spoke to We spoke to 3 members of the support team who will be managing claims for the Claim funding for mentor training service via the support console. From 322960ef0e9bb27bd1fb640c2d871e840b5c0dc1 Mon Sep 17 00:00:00 2001 From: lint-bot Date: Mon, 13 Jan 2025 15:46:38 +0000 Subject: [PATCH 2/4] Code style fixes --- .../2024-11-13-round-10-support-console-research-findings.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md b/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md index a40ad68d5..c2ce58820 100644 --- a/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md +++ b/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md @@ -28,9 +28,9 @@ This research aimed to test the user journeys for payments, sampling and clawbac ## User needs addressed by this research -1. As a support user, I need guidance on how to use the support console for payments, sampling and clawbacks, so that I am able to successfully complete the required tasks. +1. As a support user, I need guidance on how to use the support console for payments, sampling and clawbacks, so that I am able to successfully complete the required tasks. -2. As a support user, I need to know how to action claims, so that I am able to complete tasks payments, sampling and clawbacks tasks relating to claims. +2. As a support user, I need to know how to action claims, so that I am able to complete tasks payments, sampling and clawbacks tasks relating to claims. ## Who we spoke to From 6dbd927d5ae33fd5a84da7fd00ebecbd2ede60b8 Mon Sep 17 00:00:00 2001 From: olioldfield <151826037+olioldfield@users.noreply.github.com> Date: Tue, 14 Jan 2025 10:17:30 +0000 Subject: [PATCH 3/4] Update app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md Co-authored-by: Simon Whatley <23444+simonwhatley@users.noreply.github.com> --- ...-round-10-support-console-research-findings.md | 15 ++++++++++++--- 1 file changed, 12 insertions(+), 3 deletions(-) diff --git a/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md b/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md index c2ce58820..1b3222a77 100644 --- a/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md +++ b/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md @@ -28,9 +28,18 @@ This research aimed to test the user journeys for payments, sampling and clawbac ## User needs addressed by this research -1. As a support user, I need guidance on how to use the support console for payments, sampling and clawbacks, so that I am able to successfully complete the required tasks. - -2. As a support user, I need to know how to action claims, so that I am able to complete tasks payments, sampling and clawbacks tasks relating to claims. +{% from "user-need/macro.njk" import appUserNeed %} +{{ appUserNeed({ + description: "As a support user, + I need guidance on how to use the support console for payments, sampling and clawbacks, + So that I am able to successfully complete the required tasks." +}) }} + +{{ appUserNeed({ + description: "As a support user, + I need to know how to action claims, + So that I am able to complete tasks payments, sampling and clawbacks tasks relating to claims." +}) }} ## Who we spoke to From 01e0e6bee9830012a10e2bab48658941dca7f911 Mon Sep 17 00:00:00 2001 From: lint-bot Date: Tue, 14 Jan 2025 10:20:26 +0000 Subject: [PATCH 4/4] Code style fixes --- ...2024-11-13-round-10-support-console-research-findings.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md b/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md index 1b3222a77..bcdc7f28d 100644 --- a/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md +++ b/app/posts/claim-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md @@ -30,14 +30,14 @@ This research aimed to test the user journeys for payments, sampling and clawbac {% from "user-need/macro.njk" import appUserNeed %} {{ appUserNeed({ - description: "As a support user, + description: "As a support user, I need guidance on how to use the support console for payments, sampling and clawbacks, So that I am able to successfully complete the required tasks." }) }} {{ appUserNeed({ - description: "As a support user, - I need to know how to action claims, + description: "As a support user, + I need to know how to action claims, So that I am able to complete tasks payments, sampling and clawbacks tasks relating to claims." }) }}