diff --git a/db/migrate/20231010122627_re_seed_rfh_categories.rb b/db/migrate/20231010122627_re_seed_rfh_categories.rb
new file mode 100644
index 000000000..affb3d933
--- /dev/null
+++ b/db/migrate/20231010122627_re_seed_rfh_categories.rb
@@ -0,0 +1,7 @@
+class ReSeedRfhCategories < ActiveRecord::Migration[7.0]
+  def up
+    Rake::Task['request_for_help:seed_categories'].invoke
+  end
+
+  def down; end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 7a9d23ddd..14dc674b9 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.0].define(version: 2023_09_19_144709) do
+ActiveRecord::Schema[7.0].define(version: 2023_10_10_122627) do
   create_sequence "evaluation_refs"
   create_sequence "framework_refs"
 
@@ -340,8 +340,8 @@
     t.string "title"
     t.text "body"
     t.string "slug"
-    t.datetime "created_at", default: -> { "CURRENT_TIMESTAMP" }, null: false
-    t.datetime "updated_at", default: -> { "CURRENT_TIMESTAMP" }, null: false
+    t.datetime "created_at", precision: nil, default: -> { "CURRENT_TIMESTAMP" }, null: false
+    t.datetime "updated_at", precision: nil, default: -> { "CURRENT_TIMESTAMP" }, null: false
     t.string "contentful_id"
     t.text "sidebar"
     t.string "breadcrumbs", default: [], array: true
@@ -643,6 +643,8 @@
     t.jsonb "cc_recipients"
     t.jsonb "bcc_recipients"
     t.uuid "template_id"
+    t.string "ticket_type"
+    t.uuid "ticket_id"
     t.index ["in_reply_to_id"], name: "index_support_emails_on_in_reply_to_id"
     t.index ["template_id"], name: "index_support_emails_on_template_id"
   end
@@ -761,7 +763,7 @@
     t.string "ukprn"
     t.string "telephone_number"
     t.jsonb "local_authority"
-    t.datetime "opened_date"
+    t.datetime "opened_date", precision: nil
     t.string "number"
     t.string "rsc_region"
     t.string "trust_name"
@@ -1089,21 +1091,6 @@
              FROM support_interactions si_1
             WHERE (si_1.event_type = 8)) sir ON ((si.case_id = sir.case_id)));
   SQL
-  create_view "support_message_threads", sql_definition: <<-SQL
-      SELECT DISTINCT ON (se.outlook_conversation_id, se.case_id) se.outlook_conversation_id AS conversation_id,
-      se.case_id,
-      ( SELECT jsonb_agg(DISTINCT elems.value) AS jsonb_agg
-             FROM support_emails se2,
-              LATERAL jsonb_array_elements(se2.recipients) elems(value)
-            WHERE ((se2.outlook_conversation_id)::text = (se.outlook_conversation_id)::text)) AS recipients,
-      se.subject,
-      ( SELECT se2.sent_at
-             FROM support_emails se2
-            WHERE ((se2.outlook_conversation_id)::text = (se.outlook_conversation_id)::text)
-            ORDER BY se2.sent_at DESC
-           LIMIT 1) AS last_updated
-     FROM support_emails se;
-  SQL
   create_view "support_tower_cases", sql_definition: <<-SQL
       SELECT sc.id,
       sc.state,
@@ -1122,4 +1109,21 @@
        LEFT JOIN support_towers tow ON ((cat.support_tower_id = tow.id)))
     WHERE (sc.state = ANY (ARRAY[0, 1, 3]));
   SQL
+  create_view "support_message_threads", sql_definition: <<-SQL
+      SELECT DISTINCT ON (se.outlook_conversation_id, se.ticket_id) se.outlook_conversation_id AS conversation_id,
+      se.case_id,
+      se.ticket_id,
+      se.ticket_type,
+      ( SELECT jsonb_agg(DISTINCT elems.value) AS jsonb_agg
+             FROM support_emails se2,
+              LATERAL jsonb_array_elements(se2.recipients) elems(value)
+            WHERE ((se2.outlook_conversation_id)::text = (se.outlook_conversation_id)::text)) AS recipients,
+      se.subject,
+      ( SELECT se2.sent_at
+             FROM support_emails se2
+            WHERE ((se2.outlook_conversation_id)::text = (se.outlook_conversation_id)::text)
+            ORDER BY se2.sent_at DESC
+           LIMIT 1) AS last_updated
+     FROM support_emails se;
+  SQL
 end