README.Rmd

---
output: github_document
---


```{r, include = FALSE}
knitr::opts_chunk$set(
  collapse = TRUE,
  comment = "#>",
  fig.path = "man/figures/README-",
  out.width = "100%"
)
```

# ErlangC



This package provides a set of functions to solve Erlang-C model.

## Installation

You can install the development version of ErlangC from [GitHub](https://github.com/) with:

``` r
# install.packages("pak")
pak::pak("Damonsoul/ErlangC")
```

## Example

the example below shows how to calculate Erlang-C metrics.

```{r}
library(ErlangC)
erlang_c(100, lubridate::duration(30, "minutes"), lubridate::duration(180, "seconds"), lubridate::duration(20, "seconds"), 14)
```

The example below shows how to calculate the number of agents required for an Erlang-C model.

```{r example}
calculate_agents(
  call_count = 100,
  call_period = lubridate::duration(30, "minutes"),
  avg_handle_time = lubridate::duration(180, "seconds"),
  target_anser_time = lubridate::duration(20, "seconds"),
  require_service_level = 0.8,
  max_occupancy = 0.85,
  shrinkage = 0.3,
  max_agents = 200
)
```

the example below shows how to use the Shiny app for Erlang-C metrics.

```{r,eval = FALSE}
erlang_c_app()
```

![](./man/figures/README-ShinyApp.jpg)