Installation of DefGuard Client v0.2.1 on Windows 11 Fails

[pauls-hf]

The installation of the DefGuard client software on a Windows 11 machine always fails.

Asset used is defguard-client_0.2.1_x64_en-US.exe. This is a fresh installation.

Other observations:

• Installation progress window disappears abruptly.
• The progress bar reaches different levels with further installation attempts .
• No error messages are displayed.
• All my browser (Chrome) sessions are terminated (appears to be a forced termination)

Found the below events from the Windows Application Error log, in order. All fall under the Informational level; all fall under the MsiInstaller source.

1. Event ID 1040:

Beginning a Windows Installer transaction: C:\ProgramData\Package Cache\{<REDACTED_UUID_VALUE>}v0.2.1\defguard-client_0.2.1_x64_en-US.msi. Client Process Id: 16808.

2. Event ID 11708:

Product: defguard-client -- Installation failed.

3. Event ID 1033:

Windows Installer installed the product. Product Name: defguard-client. Product Version: 0.2.1. Product Language: 1033. Manufacturer: defguard. Installation success or error status: 1603.

4. Event ID 1042:

Ending a Windows Installer transaction: C:\ProgramData\Package Cache\{<REDACTED_UUID_VALUE>}v0.2.1\defguard-client_0.2.1_x64_en-US.msi. Client Process Id: 16808.

Also found the below event from the Windows System Error log. Level = Informational; Source = Service Control Manager; Event ID = 7045

A service was installed in the system.

Service Name:  Defguard Service
Service File Name:  "C:\Program Files\defguard-client\defguard-service.exe"
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  LocalSystem