Authenticator

[claudiobolivar]

Good morning, I speak Spanish, excuse my English, but since the last update I can't connect through the authenticator, the screen stays black, it only happens with this application, what could be the problem?

[Ar9yria]

I'm having similar problems, I think. EDMC opens Frontier log-in page. I enter my username and password - and nothing happens. Frontier log-in IS working for other functions (eg Frontier Gamestore and Forums). I've tried uninstalling and reinstalling EDMC but with the same result.

[Ar9yria]

I've solved the problem by rolling back EDMC to the previous version (5.11.3). So seems there is some issue with 5.12.0

[rhycus73]

I'm also this problem, EDMC does not prompt me with the Frontier log-in page. I followed troubleshooting and made sure it could see my journal files and was not in cloud. I also uninstalled and installed a previous version to no avail. Tried once more after updating through the app and still nothing.

[rhycus73]

Solved with following steps:

• Use release 5.11.3 although I'm not sure if this is required or not
• Launching the game AND entering solo play (loading the game is never stated anywhere even in troubleshooting)
• Launch EDMC by navigating "C:\Program Files (x86)\EDMarketConnector" and running "EDMarketConnector - localserver-auth.bat" (EDMC must be closed)
• If you get an error 500 when attempting to authenticate, select change account and login with Steam

[Rixxan]

Hello!

Thank you for reporting an issue.

Please check if the solution from Tarmstrong7 above fixes the issue.

If not, please provide your program log files so I can review them.

[claudiobolivar]

Solved with following steps:

• Use release 5.11.3 although I'm not sure if this is required or not
• Launching the game AND entering solo play (loading the game is never stated anywhere even in troubleshooting)
• Launch EDMC by navigating "C:\Program Files (x86)\EDMarketConnector" and running "EDMarketConnector - localserver-auth.bat" (EDMC must be closed)
• If you get an error 500 when attempting to authenticate, select change account and login with Steam

Correct this was the solution

[Rixxan]

Closing this report as duplicate, continuing to investigate root cause in #2303