font issue on OS X 10.9

[hems]

After installing it on OSX, i started the app and found this issue:

https://www.dropbox.com/s/69w8ds353c39jnw/Screenshot%202014-06-10%2000.06.30.png

after pressing what seems to be "Next", i end up on this:

https://www.dropbox.com/s/jxwxcsod89kamq5/Screenshot%202014-06-10%2000.14.29.png

[TheTechnobear]

looks like a language font issue.

what language are you running in? if not english, try english.

also when reporting issues, please include details for:

• version on operating system e.g. OSX 10.9.3
• version of eigenD downloaded e.g. 2.1.0-experimental

Thanks
Mark

On Tue, Jun 10, 2014 at 1:30 AM, henrique matias [email protected]
wrote:

After installing it on OSX, i started the app and found this issue:

https://www.dropbox.com/s/69w8ds353c39jnw/Screenshot%202014-06-10%2000.06.30.png

after pressing what seems to be "Next", i end up on this:

https://www.dropbox.com/s/jxwxcsod89kamq5/Screenshot%202014-06-10%2000.14.29.png

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#18.

[hems]

I'm running english.

OSX 10.9.3

EigenD 2.0.74-stable (Mac OS X Snow Leopard onwards)

[TheTechnobear]

odd, is this a new install? i.e. recently downloaded since it was made
free?

if so have you installed:
a) runtime
b) resources

also best idea is to post a question on eigenlabs.com forum, as many more
people keep an eye on there, and might have an idea of the cause.

On Wed, Jun 11, 2014 at 6:19 PM, henrique matias [email protected]
wrote:

I'm running english.

OSX 10.9.3

EigenD 2.0.74-stable (Mac OS X Snow Leopard onwards)

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#18 (comment).

[hems]

the only thing i did is download the DMG and run as all OSX users are used to do.

i didn't read any instructions regarding runtime,resources or any other thing.

Sorry, did i miss something?

thank you for your support.

[TheTechnobear]

it does say on the download page:
"If this is your first installation, you need to at least install the
runtime package and possibly also the Eigenharp Windows drivers."

the runtime package is (compared to the EigenD package) relatively large
and is only needed on first install, you don't need to install it again
when upgrading.
http://www.eigenlabs.com/downloads/releases/eigend-runtime-100/

there is also a 'resources' package which is optional, which again is large
and can be installed after the runtime.
http://www.eigenlabs.com/downloads/releases/eigend-resources-1012/

you should download this if you plan to use the factory setups for an
eigenharp, as these contain various samples, loops used by these factory
setup.
(but as such is not need to run eigenD)

so a first time install process is usually
a) download and install runtime
b) download and install resources (optional)
c) download and install eigend

when you upgrade you only need to download and install eigend.

(as i say this process is to reduce the amount of data required to download
when upgrading and also if you install on multiple machines you only need
to download the relevant things once)

I can't say for sure if this is the font issue or not ... as Ive always
installed as directed, so not sure what happens if you don't :)

anyway, i think if you download and install the runtime, theres a good
chance it will fix your issue... post back if it does/doesnt, so others
will know.

Cheers
Mark

On Thu, Jun 12, 2014 at 5:35 PM, henrique matias [email protected]
wrote:

the only thing i did is download the DMG and run as all OSX users are used
to do.

i didn't read any instructions regarding runtime,resources or any other
thing. did i miss something?

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#18 (comment).