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Fedora Writer does not recognize USB external disks #787

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jihaba opened this issue Dec 15, 2024 · 18 comments
Open

Fedora Writer does not recognize USB external disks #787

jihaba opened this issue Dec 15, 2024 · 18 comments
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@jihaba
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jihaba commented Dec 15, 2024

I am using Windows 11 24 H2. The program does not recognize any externals USB. Wiondows does. What is the problem????

@grulja
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grulja commented Dec 15, 2024

Can you please provide both logs you find in your documents directory? Those are MediaWriter.txt and MediaWriter-helper.txt.

@grulja
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grulja commented Dec 15, 2024

Actually, MediaWriter-helper.txt won't be there so just the first one please.

@jihaba
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jihaba commented Dec 15, 2024 via email

@grulja
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grulja commented Dec 15, 2024

Hello Jan, I only find the FEDORA WRITER MEDIA.txt, I made a bootable USB with RUFUS. I hope it works. I can't with the FEDORA MEDIA WRITER. I installed and uninstalled several times.

Can you please attach the file here?

@grulja
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grulja commented Dec 15, 2024

Also, what version do you have? Have your tried latest version, which currently is 5.2.2?

@jihaba
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jihaba commented Dec 15, 2024 via email

@grulja
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grulja commented Dec 15, 2024

Can you please attach here the log file? It can give us a hint about the problem.

@jihaba
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jihaba commented Dec 15, 2024 via email

@grulja
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grulja commented Dec 15, 2024

It's the FedoraMediaWriter.log file you mentioned you found in your documents directory.

@jihaba
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jihaba commented Dec 15, 2024 via email

@grulja
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grulja commented Dec 15, 2024

I'm sorry, but you didn't seem to attach the file and I'm not sure you can do that by sending an email.

@jihaba
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jihaba commented Dec 15, 2024 via email

@jihaba
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jihaba commented Dec 15, 2024 via email

@grulja
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grulja commented Dec 16, 2024

Hi @jihaba, as mentioned, if you send a reply over an email, it doesn't attach the file here to the issue, only now when you copied it I can see it, but I would prefer it being attached instead.

Anyway, from the log I can see it only found one disk, which is not removable. I assume this is your main disk. There are no other disks reported by Windows, which to me doesn't look like an issue in Fedora Media Writer. I'm now trying to update to Windows 11 24H2 to see if I can reproduce this issue. I'll let you know. Thank you.

@jihaba
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jihaba commented Dec 16, 2024 via email

@grulja
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grulja commented Dec 16, 2024

I have updated to Windows 11 24H2 and sadly (luckily for me), I couldn't reproduce this issue. It detected two USB flash disks without any issue.

Can you share what USB disk it didn't detect? Is that a regular USB flash disk? An USB hard drive?

@grulja grulja added the Windows label Dec 16, 2024
@jihaba
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jihaba commented Dec 16, 2024 via email

@grulja
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grulja commented Dec 16, 2024

Regular USB flash disk, 8 Gb, maxell. I tried with others, same result. Windows detect my USB DISKS but FEDORA WRITER DON'T. Don't worry, as I mentioned to you I have written the FEDORA INSTALLER using other ways. Thanks a lot

I'm glad you found a solution, but I care, because I want Fedora Media Writer to work for everyone. I will keep this issue open to see if there are other people having issues with 24H2 update, but since it has worked for me, it's hard to investigate what is going on.

One thing you can try is to open Windows Powershell and check what is reported when you type:

Get-WmiObject -Query "SELECT * FROM Win32_DiskDrive"

or from

Get-CimInstance -Query "SELECT * FROM Win32_DiskDrive"

Does this list your USB drives? This is what we use in Fedora Media Writer to detect all disks.

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