stuck at loading data

[areejokaili]

Hello
I'm installing ALTO to try it out and I now I can see the interface where I should enter an ID and choose a study condition and then when I click Start it is stuck at (loading data).
I have followed your steps and I'm not sure what is the problem.
Your help is much appreciated.

[Foroughp]

Hi,
Are you trying it on synthetic data or your own data? I would suggest that you start by loading the system with synthetic data. Once you get that running, make sure that you have all the required files for the new dataset, similar to synthetic data.
The system will be stuck at "loading data" if there are any missing files. I would also suggest that you use development tools (e.g. https://developer.chrome.com/devtools for chrome), to figure out where the error is.
If you are running it on synthetic data and figure out what the specific error is, I would be more than happy to take a look into it!

[areejokaili]

Hello Thank you for your reply. Yes I'm using the synthetic data and after using devtools I reached to this error POST http://localhost:8080/alto-release/DataLoader?username=1 500 (Internal Server Error) I'm not sure how to fix it. Any suggestions would be appreciated. Areej.

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On Mon, Apr 3, 2017 at 6:10 PM, Forough ***@***.***> wrote: Hi, Are you trying it on synthetic data or your own data? I would suggest that you start by loading the system with synthetic data. Once you get that running, make sure that you have all the required files for the new dataset, similar to synthetic data. The system will be stuck at "loading data" if there are any missing files. I would also suggest that you use development tools (e.g. https://developer.chrome.com/devtools for chrome), to figure out where the error is. If you are running it on synthetic data and figure out what the specific error is, I would be more than happy to take a look into it! — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#2 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AZjU6c1GwC6w_bTGFs0gDJnFRzveKv4lks5rsSgDgaJpZM4MxU8t> .

[Foroughp]

Have you set the constants in $BASEDIR/src/util/Constants.java file?

I would suggest looking at tomcat output files to figure out what/where the internal server error is. You should specifically look at catalina.out file. On macOS, it is located in /Library/Tomcat/logs directory.

Happy to help further :-)

[Foroughp]

Could you please update me on this issue? Were you able to install ALTO?

[areejokaili]

thanks for your checkup unfortunately I couldn't make it work (I have no experience to deal with tomcat and its output) so I gave up :( i'm using the data provided with the code and followed the steps but I'm getting this error http://localhost:8080/alto-release/DataLoader?username=1 Failed to load resource: the server responded with a status of 500 () thanks

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On Sat, May 6, 2017 at 5:16 AM, Forough ***@***.***> wrote: Could you please update me on this issue? Were you able to install ALTO? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#2 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AZjU6W1iTw1KuA1xSPmtCZj4TPMU4KRKks5r2_QZgaJpZM4MxU8t> .

[Foroughp]

I'm sorry to hear that. May I ask what operating system you are using? I will try to reproduce the error in the operating system.