timeout_error

[catherinechoww]

Hi @mblockelet - Hope you are doing well!

Would you be able to help me figure out what might be going wrong? I have a user who claims they continue getting an error called "timeout_error" when they try to submit their code. See more details about it on this github post:

https://github.com/remisharrock/c-programming-with-linux-MOOC-issues-tracker/issues/785

We thought it might be an internet connectivity issue, so I simulated slow internet connection on my Chrome developer tools. However, even when setting my speed to as slow as 20kbit/sec, my code submits and is graded successfully without encountering any errors. See screenshot below of what I see when conducting this experiment.

Could it perhaps be another underlying issue causing this error?

[mblockelet]

Hi @catherinechoww , I hope you are doing well too!

It is a bit hard to pinpoint the exact issue behind that timeout_error, as there are a few places which can trigger this error ; a connection issue could be the cause, such as some requests being blocked for some reason.

I'm interested in having more information form the learner if possible, such as where they connect from (home, university, workplace for instance), or if they see anything in the console or network tab which could explain the issue

It could also be an error on our side happening only for that learner, if you have something for me to identify the learner (knowing that this issue is public), I can have a look at it.

[catherinechoww]

Thank you for your response, @mblockelet.

I have reached out to the learner to find out more information about his situation and will report back as soon as he replies.

Until then, @EllaHa, are you able to show me how to identify the learner? Is there a way I can see his user ID, etc.?