Severe sleep/wake/power/reboot issues affecting many GSA Macs #41
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This happened to me as well over the weekend. I shut the computer's lid on Friday evening (12/8, around 7:30 PM), opened it up this morning (12/10, around 11:30), and the same behavior took place. I unfortunately don't have a detailed copy of the error output, if it's in a log file just let me know which one and I should be able to pull it up if that will help. |
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This happened to me as well. My laptop restarted 3 times this weekend.
================================================================ status: 0x10001b
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This has happened to me a few times as well since Friday, 12/8. |
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I've had this issue for long before JAMF's installation (still happens a couple of times a day). |
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This happened again to me this morning after a couple of successful wakes yesterday. At about 9:35 AM, I opened my laptop and it wouldn't wake up, seemed to be the same behavior as the problem I had yesterday. What's strange though is no message came up telling me that the machine rebooted unexpectedly or due to an error. |
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I had this issue for the first time today, although without the error message, just the machine turning itself off despite being fully charged. No error message in my case, however. |
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Happened again to me this morning - it almost seems like this is a regular thing now if the computer goes to sleep for an extended period of time, e.g., all night. I did manage to catch the error report window, here's what it showed: Unfortunately probably not all that useful, but hopefully it still helps in some fashion. |
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happening to my machine as well, several times |
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I've had this happen to me each morning this week. I had to do a SMC reset each time. Here is today's log: |
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✋ add me to the list of folks experiencing this, too. |
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FWIW it didn't happen to me today |
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FWIW, it hasn't happened to me after I installed the following on Dec 10: ...although the security update itself mentions nothing of this issue. |
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It's happened to me since updating ¯\_(ツ)_/¯
…On Wed, Dec 13, 2017 at 12:02 PM, R Vrajmohan ***@***.***> wrote:
FWIW, it hasn't happened to me after I installed the following on Dec 10:
[image: screen shot 2017-12-13 at 10 00 44 am]
<https://user-images.githubusercontent.com/2066204/33954266-a2018b98-dfec-11e7-8797-4b94ac9068d8.png>
...although the security update itself mentions nothing of this issue.
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Ditto. Every day this week. |
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Happened 3x to me today. I might as well have a desktop. I'm up-to-date on all updates. |
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+1 to experiencing this. |
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Happened to me every day this week! |
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Opened INC2177154 |
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I closed #43 in favor of this issue — Every time I lock and close my computer, my computer shuts down and restarts. I get roughly the same error message folks have posted above. Until this week, this problem did not exist, which leads me to believe this is linked to the Bit9 installation. Since the start of this week it's happened not just daily, but every time I go to wake my computer up from sleep (after an hour away for lunch, for example). I've reported this to the service desk and was issued ticket INC2176953. |
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Reported to ServiceDesk. I've also been given ticket INC2177254, so I think they're combining as they come in. |
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I fixed this by disabling bit9. [redacted at the request of Andrew Van Bellinghen] |
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I did nothing but it has resolved! |
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@jposi do you know if Bit9 was removed from your computer? Might it have been related? |
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Disabling bit9 resolved my issue. Enabling bit9 caused shutdown on sleep to re-occur. Disabling bit9 again provided normal sleep behavior. |
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Bit9 still appears to be installed on my laptop (it's in the top nav bar)
…On Tue, Dec 26, 2017 at 5:49 PM, Peter Burkholder ***@***.***) < ***@***.***> wrote:
Disabling bit9 resolved my issue. Enabling bit9 caused shutdown on sleep
to re-occur. Disabling bit9 again provided normal sleep behavior.
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how do I disable bit9? |
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One more log (should we keep posting these?) |
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Bit9 is still showing up in my top nav bar after last week's uninstall, but also this problem appears to have resolved itself for me — the restarts and error messages stopped ~2 weeks ago and have not returned. |
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I also have this issue and have filed a ticket. I know that it's not quite a hard timing pattern, but this seems to happen consistently between closing the laptop for the evening and opening it again in the morning. It doesn't seem to happen when the laptop sleeps at other times of the day (during my lunch break, for example). I'll start keeping track of the time in the crash report to see if there's anything helpful there. |
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I mostly agree with your summary @konklone, with a couple of caveats about my experience:
Until bit9 was removed from my machine, the crash was reliably reproducible by closing the lid to my laptop and waiting 10 minutes.
For me, at least, the symptoms began immediately once bit9 was installed, and stopped the moment it was removed (and hasn't come back). [That said I agree with your assessment that it's probably not as simple as "bit9 causes this" -- there's plenty of evidence from other folks that it's more complicated.] |
That is great debugging information, thank you. If anyone else who is currently experiencing these symptoms would be able to see if they can consistently reproduce it that way - it would be much appreciated. (I'm not currently experiencing these symptoms, though Bit9 has been uninstalled for me.)
Also helpful, thank you. For clarity, when Bit9 was installed, a number of other things (it's unclear exactly what) were done at the same time. Hearing a case of "reliably reproducible until this specific tool was uninstalled and then it's reliably gone" is useful. |
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@konklone +1 for being able to reliably reproduce this crash by closing the lid to my laptop and waiting a few minutes. |
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@konklone I too can reliably reproduce by closing the lid. Every time I have done that and come back several minutes later, I had to restart the computer, and Chrome reports that it didn't shut down properly and asks me if I want to restore the tabs. |
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I also experience the issue when I close the lid of my laptop and wait for a bit. As @onezerojeremy mentioned, getting everything re-situated takes quite a bit of time. |
I haven't touched bit9 since Dec 29. Since then I've had one unexplained shutdown, and that was overnight. The only changes I've made are to add the I still have all the bit9 software installed and the kernel extensions in place. |
I've twice found that updating |
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Unfortunately, closing my lid like others does not reliably reproduce the problem for me. It's entirely sporadic. |
@annahsebok But didn't you say that all symptoms had vanished for you? Or are you still experiencing sporadic issues? |
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So let me preface this with the fact that I haven't used a Mac for a long time. I have one coming so I can better feel your pain, but until then I've been surfing for answers. I noticed a LOT of posts on the Internet about sleep/wake features causing reboots - some reference Bit9, but others are more general. One user said he disabled automatic sleep and stopped experiencing the problem. I know that's not the best answer, but it may keep some of you from losing work. The security tools being added are mandated by DHS, so we'll have to find a way to work around the negative impacts. Can someone try it and let me know what happens? Thanks in advance. |
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I'm not sure if this squares with what people are describing or is entirely separate: I have no problem with putting my computer to sleep and waking it up as long as the display settings are identical at both times. But if I put it to sleep with a second display plugged in and wake it with no external display — or vice versa — the machine freezes and requires a forced restart. These are not Apple displays; they are my Asus at home and whatever the standard at 1 WTC is. In addition to that, I experience spontaneous shutdowns while the machine is asleep, which I will file a ticket for now, but not in a way that seems distinct from anything anyone else has said here. |
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I found out that there are other tickets out there - roughly 23 of them.
Has anyone tried turning off auto sleep mode?
*Christopher L. McIntire* | GEO Operations Manager
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Supporting GSA IT
Mobile: 571-389-2178
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…On Mon, Jan 8, 2018 at 10:40 AM, Jeremy Canfield ***@***.***> wrote:
I'm having the same sleep wake problems and have filed a ticket, so I
guess I'm one of the 7?
It costs me valuable time every day – likely 15 minutes or more of what
might've been billable time, as it takes time to remember and relaunch the
applications and work I had in progress.
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Also still getting automatic shutdowns.
When I'm in a controlled environment (that I'm not nervous about someone stealing my computer), I've been using Caffeine to keep the computer from going to sleep to sidestep the issue. |
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@afeld, Can you not lock the screen as opposed to putting it to sleep? @jameshupp, pretty much every described their issue as a 'wake from sleep' event. Some may be moving it from one environment to another, but I believe (and need to be reaffirmed) that many are just sitting on the same desk with the same monitors. When the screen is closed (overnight or lunch) they auto-sleep, and that's when the rebooting happens - or when they try to wake them back up. Can people confirm or deny my assumption? Thanks, |
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I've also been suffering random shutdowns/reboots. They only happen when the lid is closed, but it takes more than a few minutes; there are plenty of times when the lid's been closed for a few hours, and opening it again wakes it back to its closed state just fine. Occasionally I will suddenly hear a reboot chime from the closed computer. |
I've witnessed this happening in person on @vzvenyach's computer during a meeting. The reboot chime sounded multiple times in a row, without user interaction, while the lid was closed. |
@konklone Google Chrome symptoms have vanished for me. Sleep wake symptoms come and go (for example, I hadn't experienced this for over a week up until early last week when it happen 6 times in two days, and I haven't experienced it since last Tuesday). They are also not reproducible as far as I can tell or predictable based on any behavior pattern of mine. |
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I have nighttime shutdowns most nights, but not all. I can leave my laptop lid closed for more than 10 minutes during the day, though, and it says On. |
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All, You have all been moved to a special group that lets you uninstall Bit9. You can do it yourself, but if you don't, they will push a script that will do it for you. That process may be somewhat disruptive (probably involves a reboot), but it should keep you from experiencing the reboot on wake. They should be sending out a communication, but please feel free to reach out to me with questions. Thanks again for your patience. |
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The sleep-shutdown-panic happened to me multiple times in the past, and I filed an IT ticket about it. I don't know what the status of that ticket is. The problem had not happened for a week or two, so I forgot about it. Unfortunately it just happened again. I also noticed my battery charge is much lower than when I initially closed my lid to sleep my laptop last night (more than usual during a night's sleep). |
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@jseppi did the bit9 uninstall already go through for you? |
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@wslack: no, and I've been trying to use the uninstall script I found at |
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They should have done an automatic uninstall; see https://gsa-tts.slack.com/archives/C025AQGBC/p1515511582000543 I would send an e-mail to the IT Service Desk explaining that you still have Bit9. Will also post in the JAMF slack channel. |
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The automatic uninstall is not happening until next week (1/23). If you can log into the Self Service app, there is an uninstall option within. |
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Oh that's odd - it happened to me last week, I thought. I guess the triggered it for me specifically. |
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I cannot login to Self Service. It just clears my password when I attempt to login and offers no error or other advice. I give up and will wait until this happens for me. |
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Must have been. We're still working the comms for the mass uninstall and we just approved the date. I'm guessing if you a put a ticket in, you may have been added to an early uninstall group @wslack. |
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@jseppi I have the same issue with Self Service. Please report it so they can add you the master ticket. |
and others
Appeared to happen after I shut my computer's lid -- the next time I opened it (the next day, today) the computer was powered off. Upon booting back up, a popup said the computer had been rebooted because of an error, and showed me this message.
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