diff --git a/src/components/dashboard/FaceRecognition/FRError.js b/src/components/dashboard/FaceRecognition/FRError.js
index a36d18b9c7..a142ec56d9 100644
--- a/src/components/dashboard/FaceRecognition/FRError.js
+++ b/src/components/dashboard/FaceRecognition/FRError.js
@@ -32,7 +32,7 @@ const FRError = props => {
   }
 
   const gotoFR = () => {
-    props.screenProps.navigateTo('FaceVerification')
+    props.screenProps.navigateTo('FaceVerification', { showHelper: false })
   }
 
   log.debug(props.screenProps)
diff --git a/src/components/dashboard/FaceRecognition/FRIntro.js b/src/components/dashboard/FaceRecognition/FRIntro.js
index 07d5f898ff..5abe54cddc 100644
--- a/src/components/dashboard/FaceRecognition/FRIntro.js
+++ b/src/components/dashboard/FaceRecognition/FRIntro.js
@@ -7,6 +7,7 @@ import { CustomButton, Section, Wrapper } from '../../common'
 import Divider from '../../../assets/Dividers - Long Line - Stroke Width 2 - Round Cap - Light Blue.svg'
 import SmileyHug from '../../../assets/smileyhug.svg'
 import GDStore from '../../../lib/undux/GDStore'
+import { fireEvent } from '../../../lib/analytics/analytics'
 
 import logger from '../../../lib/logger/pino-logger'
 
@@ -24,6 +25,8 @@ const FRIntro = props => {
   }
   if (isValid) {
     props.screenProps.pop({ isValid: true })
+  } else {
+    fireEvent('FR_Intro')
   }
   const gotoPrivacyArticle = () => props.screenProps.push('PP')
   const gotoFR = () => props.screenProps.navigateTo('FaceVerification')
diff --git a/src/components/dashboard/FaceRecognition/FaceRecognition.js b/src/components/dashboard/FaceRecognition/FaceRecognition.js
index 7fd963ef5e..c4d97e4b0b 100644
--- a/src/components/dashboard/FaceRecognition/FaceRecognition.js
+++ b/src/components/dashboard/FaceRecognition/FaceRecognition.js
@@ -5,6 +5,7 @@ import type { DashboardProps } from '../Dashboard'
 import logger from '../../../lib/logger/pino-logger'
 import { Wrapper } from '../../common'
 import userStorage from '../../../lib/gundb/UserStorage'
+import { fireEvent } from '../../../lib/analytics/analytics'
 import FRapi from './FaceRecognitionAPI'
 import type FaceRecognitionResponse from './FaceRecognitionAPI'
 import GuidedFR from './GuidedFRProcessResults'
@@ -27,6 +28,7 @@ type State = {
   zoomReady: boolean,
   captureResult: ZoomCaptureResult,
   isWhitelisted: boolean | void,
+  showHelper: boolean,
 }
 
 /**
@@ -47,6 +49,7 @@ class FaceRecognition extends React.Component<FaceRecognitionProps, State> {
     zoomReady: false,
     captureResult: {},
     isWhitelisted: undefined,
+    showHelper: get(this.props, 'screenProps.screenState.showHelper', true),
   }
 
   loadedZoom: any
@@ -88,6 +91,7 @@ class FaceRecognition extends React.Component<FaceRecognitionProps, State> {
   onCaptureResult = (captureResult?: ZoomCaptureResult): void => {
     //TODO: rami check uninitilized, return
     log.debug('zoom capture completed', { captureResult })
+    fireEvent('FR_Capture')
     if (captureResult === undefined) {
       log.error('empty capture result')
       this.showFRError('empty capture result')
@@ -110,9 +114,9 @@ class FaceRecognition extends React.Component<FaceRecognitionProps, State> {
         log.error('FR API call failed:', { result })
         this.showFRError(result.error) // TODO: rami
       } else if (get(result, 'enrollResult.enrollmentIdentifier', undefined)) {
-        this.setState({ ...this.state, isWhitelisted: true })
+        this.setState({ ...this.state, isAPISuccess: true })
       } else {
-        this.setState({ ...this.state, isWhitelisted: false })
+        this.setState({ ...this.state, isAPISuccess: false })
       }
     } catch (e) {
       log.error('FR API call failed:', e, e.message)
@@ -121,22 +125,30 @@ class FaceRecognition extends React.Component<FaceRecognitionProps, State> {
   }
 
   showFRError = (error: string | Error) => {
+    fireEvent('FR_Error')
     this.setState({ showZoomCapture: false, showGuidedFR: false, sessionId: undefined }, () => {
       this.props.screenProps.navigateTo('FRError', { error })
     })
   }
 
   retry = () => {
-    this.setState({ showGuidedFR: false, sessionId: undefined, showZoomCapture: true })
+    fireEvent('FR_Retry')
+    this.setState({
+      showGuidedFR: false,
+      sessionId: undefined,
+      showZoomCapture: true,
+      isAPISuccess: undefined,
+      showHelper: false,
+    })
   }
 
   done = () => {
+    fireEvent('FR_Success')
     this.props.screenProps.pop({ isValid: true })
   }
 
   render() {
-    const { showZoomCapture, showGuidedFR, sessionId, isWhitelisted } = this.state
-    log.debug('Render:', { showZoomCapture })
+    const { showZoomCapture, showGuidedFR, sessionId, isAPISuccess } = this.state
     return (
       <Wrapper>
         {showGuidedFR && (
@@ -146,7 +158,7 @@ class FaceRecognition extends React.Component<FaceRecognitionProps, State> {
             retry={this.retry}
             done={this.done}
             navigation={this.props.screenProps}
-            isWhitelisted={isWhitelisted}
+            isAPISuccess={isAPISuccess}
           />
         )}
 
@@ -157,6 +169,7 @@ class FaceRecognition extends React.Component<FaceRecognitionProps, State> {
             showZoomCapture={this.state.zoomReady && showZoomCapture}
             loadedZoom={this.loadedZoom}
             onError={this.showFRError}
+            showHelper={this.state.showHelper}
           />
         )}
       </Wrapper>
diff --git a/src/components/dashboard/FaceRecognition/GuidedFRProcessResults.js b/src/components/dashboard/FaceRecognition/GuidedFRProcessResults.js
index 319e0d14d9..98ef64730f 100644
--- a/src/components/dashboard/FaceRecognition/GuidedFRProcessResults.js
+++ b/src/components/dashboard/FaceRecognition/GuidedFRProcessResults.js
@@ -4,6 +4,8 @@ import { ActivityIndicator, Image, StyleSheet, View } from 'react-native'
 import { Text } from 'react-native-paper'
 import normalize from 'react-native-elements/src/helpers/normalizeText'
 import find from 'lodash/find'
+import findKey from 'lodash/findKey'
+import mapValues from 'lodash/mapValues'
 import { CustomButton, Section } from '../../common'
 import logger from '../../../lib/logger/pino-logger'
 import goodWallet from '../../../lib/wallet/GoodWallet'
@@ -13,6 +15,7 @@ import Check from '../../../assets/Icons - Success - White.svg'
 import Cross from '../../../assets/Icons - Close X - White.svg'
 import LookingGood from '../../../assets/LookingGood.svg'
 import GDStore from '../../../lib/undux/GDStore'
+import { fireEvent } from '../../../lib/analytics/analytics'
 
 const log = logger.child({ from: 'GuidedFRProcessResults' })
 
@@ -38,7 +41,7 @@ const FRStep = ({ title, isActive, status, isProcessFailed, paddingBottom }) =>
     </View>
   )
 }
-const GuidedFRProcessResults = ({ profileSaved, sessionId, retry, done, navigation, isWhitelisted }: any) => {
+const GuidedFRProcessResults = ({ profileSaved, sessionId, retry, done, navigation, isAPISuccess }: any) => {
   const store = GDStore.useStore()
   const { fullName } = store.get('profile')
 
@@ -48,12 +51,17 @@ const GuidedFRProcessResults = ({ profileSaved, sessionId, retry, done, navigati
     isEnrolled: undefined,
     isLive: undefined,
     isWhitelisted: undefined,
+    isProfileSaved: undefined,
   })
 
   const updateProgress = data => {
     log.debug('updating progress', { data })
 
     // let explanation = ''
+    let failedFR = findKey(data, (v, k) => v === false)
+    if (failedFR) {
+      fireEvent(`FR_Failed`, { failedFR })
+    }
     setStatus({ ...processStatus, ...data })
 
     // log.debug('analyzed data,', { processStatus })
@@ -80,7 +88,7 @@ const GuidedFRProcessResults = ({ profileSaved, sessionId, retry, done, navigati
 
   // let [showDialogWithData] = useDialog()
   let gun = userStorage.gun
-  log.debug({ sessionId, isWhitelisted })
+  log.debug({ sessionId, isAPISuccess })
 
   useEffect(() => {
     log.debug('subscriping to gun updates:', { sessionId })
@@ -112,6 +120,7 @@ const GuidedFRProcessResults = ({ profileSaved, sessionId, retry, done, navigati
   const gotoSupport = () => {
     navigation.push('Support')
   }
+
   useEffect(() => {
     //done save profile and call done callback
     if (processStatus.isWhitelisted) {
@@ -119,15 +128,19 @@ const GuidedFRProcessResults = ({ profileSaved, sessionId, retry, done, navigati
     }
   }, [processStatus.isWhitelisted])
 
-  //API call finished, so it will pass isWhitelisted to us
-  //this is a backup incase the gundb messaging doesnt work
-  const gunOK = find(processStatus, (v, k) => v !== undefined)
-  if (gunOK === undefined && isWhitelisted) {
-    processStatus.isWhitelisted = true
-    saveProfileAndDone()
-  } else if (gunOK === undefined && isWhitelisted === false) {
-    processStatus.isWhitelisted = false
-  }
+  useEffect(() => {
+    if (isAPISuccess === undefined) {
+      return
+    }
+
+    //API call finished, so it will pass isWhitelisted to us
+    //this is a backup incase the gundb messaging doesnt work
+    const gunOK = find(processStatus, (v, k) => v !== undefined)
+    if (gunOK === undefined) {
+      const newStatus = mapValues(processStatus, v => false)
+      setStatus({ ...newStatus, isWhitelisted: isAPISuccess, useAPIResult: true })
+    }
+  }, [isAPISuccess])
 
   const isProcessFailed =
     processStatus.isNotDuplicate === false ||
@@ -156,7 +169,9 @@ const GuidedFRProcessResults = ({ profileSaved, sessionId, retry, done, navigati
     ) : null
 
   let helpText
-  if (processStatus.isNotDuplicate === false) {
+  if (processStatus.useAPIResult && isAPISuccess === false) {
+    helpText = 'Something went wrong, please try again...'
+  } else if (processStatus.isNotDuplicate === false) {
     helpText = (
       <View>
         <Text style={styles.textHelp}>
@@ -182,7 +197,7 @@ const GuidedFRProcessResults = ({ profileSaved, sessionId, retry, done, navigati
     helpText =
       'We could not verify you are a living person. Funny hu? please make sure:\n\n\
 A. Center your webcam\n\
-B. Ensure camera is at eye level\n\
+B. Camera is at eye level\n\
 C. Light your face evenly'
   } else if (isProcessFailed) {
     helpText = 'Something went wrong, please try again...'
@@ -223,6 +238,7 @@ C. Light your face evenly'
             <FRStep
               title={'Checking liveness'}
               isActive={
+                isProcessFailed ||
                 isProcessSuccess ||
                 (processStatus.isNotDuplicate !== undefined && processStatus.isNotDuplicate === true)
               }
@@ -231,14 +247,20 @@ C. Light your face evenly'
             />
             <FRStep
               title={'Validating identity'}
-              isActive={isProcessSuccess || (processStatus.isLive !== undefined && processStatus.isLive === true)}
+              isActive={
+                isProcessFailed ||
+                isProcessSuccess ||
+                (processStatus.isLive !== undefined && processStatus.isLive === true)
+              }
               status={isProcessSuccess || processStatus.isWhitelisted}
               isProcessFailed={isProcessFailed}
             />
             <FRStep
               title={'Updating profile'}
               isActive={
-                isProcessSuccess || (processStatus.isWhitelisted !== undefined && processStatus.isWhitelisted === true)
+                isProcessFailed ||
+                isProcessSuccess ||
+                (processStatus.isWhitelisted !== undefined && processStatus.isWhitelisted === true)
               }
               status={isProcessSuccess || processStatus.isProfileSaved}
               isProcessFailed={isProcessFailed}
diff --git a/src/components/dashboard/FaceRecognition/UnsupportedDevice.js b/src/components/dashboard/FaceRecognition/UnsupportedDevice.js
index b6b38ff9b6..582aa7e3c7 100644
--- a/src/components/dashboard/FaceRecognition/UnsupportedDevice.js
+++ b/src/components/dashboard/FaceRecognition/UnsupportedDevice.js
@@ -11,6 +11,7 @@ import Divider from '../../../assets/Dividers - Long Line - Stroke Width 2 - Rou
 import Oops from '../../../assets/oops.svg'
 import GDStore from '../../../lib/undux/GDStore'
 import logger from '../../../lib/logger/pino-logger'
+import { fireEvent } from '../../../lib/analytics/analytics'
 
 const log = logger.child({ from: 'UnsupportedDevice' })
 
@@ -46,6 +47,7 @@ const UnsupportedDevice = props => {
   }
 
   useEffect(() => {
+    fireEvent(`FR_Unsupported_${reason}`)
     generateQRCode()
   }, [])
 
diff --git a/src/components/dashboard/FaceRecognition/ZoomCapture.js b/src/components/dashboard/FaceRecognition/ZoomCapture.js
index b6fa6f2702..e530428cc9 100644
--- a/src/components/dashboard/FaceRecognition/ZoomCapture.js
+++ b/src/components/dashboard/FaceRecognition/ZoomCapture.js
@@ -35,12 +35,16 @@ type ZoomCaptureProps = {
   loadedZoom: boolean,
   onCaptureResult: (captureResult?: ZoomCaptureResult) => void,
   onError: (error: string) => void,
+  showHelper: boolean,
 }
 
 const HelperWizard = props => {
-  const { done } = props
+  const { done, skip } = props
   const [step, setStep] = useState(0)
   const nextStep = () => setStep(step + 1)
+  if (skip) {
+    return null
+  }
   let text, imgs
   switch (step) {
     case 0:
@@ -138,6 +142,9 @@ class ZoomCapture extends React.Component<ZoomCaptureProps> {
       let zoomSDK = this.props.loadedZoom
       this.zoom = new Zoom(zoomSDK, track)
       await this.zoom.ready
+      if (this.props.showHelper === false) {
+        this.captureUserMediaZoom()
+      }
     } catch (e) {
       log.error(`Failed on capture, error: ${e}`)
       this.props.onError(e)
@@ -178,7 +185,7 @@ class ZoomCapture extends React.Component<ZoomCaptureProps> {
         <View style={styles.bottomSection}>
           <div id="zoom-parent-container" style={getVideoContainerStyles()}>
             <View id="helper" style={styles.helper}>
-              <HelperWizard done={this.captureUserMediaZoom} />
+              <HelperWizard done={this.captureUserMediaZoom} skip={this.props.showHelper === false} />
             </View>
             <div id="zoom-interface-container" style={{ position: 'absolute' }} />
             {<Camera onCameraLoad={this.cameraReady} onError={this.props.onError} />}