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Copy pathcontact-flow-00-routing-flow.json
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contact-flow-00-routing-flow.json
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{
"Version": "2019-10-30",
"StartAction": "1c26532f-277a-4367-9d31-fb738d65bb5f",
"Metadata": {
"entryPointPosition": {
"x": 15,
"y": 15
},
"snapToGrid": false,
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},
"useDynamic": false
},
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},
"overrideConsoleVoice": false,
"defaultVoice": "Standard"
},
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"y": 700
},
"contactFlow": {
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"text": "0x Whisper Flow"
},
"customerOrAgent": false,
"useDynamic": false
},
"bc0b121f-4048-40d5-a2de-c46af12a2220": {
"position": {
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},
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"text": "0x Good Measures Queue Flow"
},
"customerOrAgent": true,
"useDynamic": false
},
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"position": {
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},
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},
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"ContactFlow": {
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"text": "01 GoodMeasures Corp - In (open)"
}
},
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"text": "00 - MainPatient Flow (Open)"
}
},
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"text": "Z - Default (Error) Queue"
}
},
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},
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},
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},
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"text": "08 GM VVIP - In (open)"
}
},
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"y": 312
},
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},
"conditionMetadata": [
{
"operator": {
"name": "Equals",
"value": "Equals",
"shortDisplay": "="
},
"value": "GM-Corp",
"id": "3455abb5-d789-4d62-bab7-d20f24d49159"
},
{
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{
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"id": "a2489075-24aa-4ad7-a040-64090c95658f"
},
{
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},
"value": "GM-Glytec",
"id": "63cefdce-276d-430f-804d-2ee4ca45fc7a"
},
{
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},
"value": "GM-VVIP",
"id": "5737e533-e03d-4eca-91c3-ca46d3047d10"
},
{
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},
"value": "GM-BioTel",
"id": "952f7dad-24b6-4bd8-99bb-c94d625365b8"
},
{
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},
"value": "GM-ADA-CTD",
"id": "f274fd3e-6c46-4878-af46-442b4db9ce0c"
},
{
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},
"value": "GM-AHEAD"
}
]
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"text": "0x AHEAD Voicemail Flow"
}
}
}
},
"Actions": [
{
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"Parameters": {
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},
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},
"Type": "UpdateFlowLoggingBehavior"
},
{
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"Parameters": {
"RecordingBehavior": {
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"Customer"
]
}
},
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},
"Type": "UpdateContactRecordingBehavior"
},
{
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"Type": "DisconnectParticipant",
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},
{
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{
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}
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],
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},
"Type": "UpdateContactAttributes"
},
{
"Identifier": "691146be-6eac-4f40-acae-a1caf541406f",
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"Text": "Sorry, you have encountered an internal system error. Please try again, Thank you. Error code: 242"
},
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},
"Type": "MessageParticipant"
},
{
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},
{
"Identifier": "7e3692ab-4c35-472a-b10b-eebf55571c03",
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"Text": "Sorry, you have encountered an internal system error. Please try again, Thank you. Error code: 441"
},
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},
"Type": "MessageParticipant"
},
{
"Identifier": "45ad8d5f-65f2-4aff-8312-08bbf40cf6a9",
"Parameters": {
"TextToSpeechVoice": "Joanna"
},
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},
"Type": "UpdateContactTextToSpeechVoice"
},
{
"Identifier": "bc5a51a9-6893-4c15-a184-32ecb477cd93",
"Parameters": {
"EventHooks": {
"AgentWhisper": "arn:aws:connect:us-east-1:201706955376:instance/03103f71-db62-4f61-9432-4bfae356b3e3/contact-flow/97168dc1-5b37-4c9f-a4d2-520f703b56bb"
}
},
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],
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},
"Type": "UpdateContactEventHooks"
},
{
"Identifier": "bc0b121f-4048-40d5-a2de-c46af12a2220",
"Parameters": {
"EventHooks": {
"CustomerQueue": "arn:aws:connect:us-east-1:201706955376:instance/03103f71-db62-4f61-9432-4bfae356b3e3/contact-flow/4daea79b-9a59-47d8-88b9-f99da96397b9"
}
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},
{
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}
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{
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"LambdaFunctionARN": "arn:aws:lambda:us-east-1:201706955376:function:GoodMeasures_Connect_GetNumberInfoFunction",
"InvocationTimeLimitSeconds": "8"
},
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"Type": "InvokeLambdaFunction"
},
{
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"QueueName": "$.External.QueueName",
"QueueARN": "$.External.QueueARN"
}
},
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{
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{
"Identifier": "7b54f780-04be-4373-80d2-bca553eedfe5",
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"Text": "Sorry, you have encountered an internal system error. Please try again, Thank you. Error code: 242"
},
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"Type": "UpdateContactTargetQueue"
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