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HDT crashes constantly - OOM #4560

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hrosental opened this issue Jul 11, 2024 · 6 comments
Open

HDT crashes constantly - OOM #4560

hrosental opened this issue Jul 11, 2024 · 6 comments

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@hrosental
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Expected Behavior

HDT works without issue

Actual Behavior

HDT crashes everytime after starting a new game. It takes about 5 to 6 rounds and the game crashes with a OOM. See crash report folder for stack

Steps to reproduce behavior

Just start HDT and a new game. Issue happens all the time on my system, windows 11 10.0.22631 x-64 on a surface laptop 6. 32GB of ram, Intel arc graphics, 128 MB with 16GB shared

Log/Screenshots

Crash Reports.zip

Example:
########## 7/10/2024 5:37:43 PM ##########
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
Logfile: C:\Users\helior\AppData\Roaming\HearthstoneDeckTracker\Logs\hdt_log.txt

@hrosental hrosental added the bug label Jul 11, 2024
@beheh
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beheh commented Jul 11, 2024

Hey there! Thanks for the report. Could you please also send us your HDT log folder (found in C:\Users\<username>\AppData\Roaming\HearthstoneDeckTracker\Logs)? Also, which game type were you playing?

@hrosental
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Logs.zip

File attached. Just got the latest update and issue still happening. Game is Heartstone, and I don't play anything else, so I can't tell if issue is game specific.

@hrosental
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I have captured a couple of crash dumps of the process, but can't upload as the file size exceeds the allowed 25MB. I also can't debug them as I don't have symbols for the executable and libraries. Let me know if you are interested on them and if yes, how I should send them to you.

@hrosental
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This has been outstanding for a good time. I've just installed 1.31.0 and issue still persists.

@kriki200
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You could put them on to mega and just share the link.

@eljke
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eljke commented Oct 6, 2024

I confirm the problem of constantly crashing. Also attached the log.
It seems that it can only be reproduced on Intel Arc graphics.
Game type doesn't matter (Hearthstone, Battlegrounds, Tavern Brawl, etc.).
hdt_log.txt

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