diff --git a/policy/CBA/All/Documents/HomeBuilder-grants-guideline.pdf b/policy/CBA/All/Documents/HomeBuilder-grants-guideline.pdf new file mode 100644 index 0000000..42e7476 Binary files /dev/null and b/policy/CBA/All/Documents/HomeBuilder-grants-guideline.pdf differ diff --git a/policy/CBA/All/__data/assets/pdf_file/0011/232976/VOI-Factsheet-Self-Represented-Parties-v5.pdf b/policy/CBA/All/__data/assets/pdf_file/0011/232976/VOI-Factsheet-Self-Represented-Parties-v5.pdf new file mode 100644 index 0000000..e69de29 diff --git a/policy/CBA/All/__data/assets/pdf_file/0015/224133/Verification-of-Identity-Requirements-Version-3.pdf b/policy/CBA/All/__data/assets/pdf_file/0015/224133/Verification-of-Identity-Requirements-Version-3.pdf new file mode 100644 index 0000000..e69de29 diff --git a/policy/CBA/All/__data/assets/pdf_file/0017/206504/NSW_Participation_Rules_Version_3.pdf b/policy/CBA/All/__data/assets/pdf_file/0017/206504/NSW_Participation_Rules_Version_3.pdf new file mode 100644 index 0000000..e69de29 diff --git a/policy/CBA/All/about-us/who-we-are/customer-commitment/financial-hardship.html b/policy/CBA/All/about-us/who-we-are/customer-commitment/financial-hardship.html new file mode 100644 index 0000000..de20575 --- /dev/null +++ b/policy/CBA/All/about-us/who-we-are/customer-commitment/financial-hardship.html @@ -0,0 +1,1926 @@ + + + + + + + + + + + Financial hardship - CommBank + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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When to get financial support +

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Make contact with us as soon as you’re worried that you’ll miss a payment or will be unable to meet your ongoing payments. This means we can work with you to ease any stress by discussing your situation and payment options. You can message us in the CommBank app anytime, request help online or call us.
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Reach out for support early +

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Increases to your everyday expenses such as cost of living pressures or a change in your circumstances can require planning and adjusting how you manage your household budget.

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If you’re struggling to keep up or worried about managing your debt repayments in the future, get in touch with us asap.

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We can help with tailored support to suit your needs, or you can visit our financial support hub to find more information that can help you day to day.

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Why you may need financial support +

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There are many reasons you can find yourself struggling to meet your repayments, including:

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Missed or late payments? +

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If you’re worried that you’ll miss a payment, or will be unable to meet your ongoing payments, please contact us.

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It’s important to talk to us if you think you will not be able to meet your payments, even if it’s only short term. 

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Any missed or late payments can result in additional charges such as late fees and may impact your credit report.

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Understand how missed or late payments may impact your credit report.

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Financial hardship arrangements +

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    What is a financial hardship arrangement?

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    If you're struggling to make repayments, entering into a financial hardship arrangement may assist you during this time.

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    We can provide an alternative payment arrangement for a period of time, so you don’t get too far behind on your credit card or loan. This may be agreeing to a deferral of your repayments or making reduced payments. 

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    Can hardship impact your credit score?

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    A financial hardship arrangement does not affect your credit score. Your credit report will note that you have an arrangement in place, and remain on your report for 12 months, however it won’t disclose the reason for your arrangement.

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    That’s why, entering into an arrangement is recommended as it demonstrates your commitment to getting back on track. If you cannot make your repayments and do not enter an arrangement it may negatively impact your credit score.

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    + Learn more about credit scores + +

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Watch to learn more

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Hear tips1 from our Personal Finance Expert, Jess Irvine, that may help you with the rising cost of living. 

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Watch to learn more about credit reports. 

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Ways to contact us

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Get help in the CommBank app or call us
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You can request help, by messaging us in the CommBank app. We’ll ask you a few questions and connect you with the right help for your situation. If we need to contact you, we’ll message you back during business hours.
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If you don’t have the app, we’ll direct you to log on to NetBank to raise an online request, or you can give us a call.

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Message us online + +

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Need short term help?

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If you get an unexpected expense, or think you may miss a repayment, it’s important to contact us early so we can help.

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For repayment support you can contact us however it best suits you.

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Message us:
+Chat to us in the CommBank app

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Call us: 
+13 30 95 
+8am to 9pm Monday to Friday
+9am to 2pm Saturday (Sydney/Melbourne time).

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Write to us:
+PO Box 790 Parramatta NSW 2124, or
+Email financialassist@cba.com.au

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Is your financial difficulty ongoing?

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If your circumstances have changed or you think your situation may be ongoing, message us or call as soon as you can.

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One of our Financial Assist specialists will work with you to understand your personal situation and find a sustainable solution to help.

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Message us:
+Chat to us in the CommBank app

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Call us: 
+1300 720 814 
+
8am to 9pm Monday to Friday
+9am to 2pm Saturday (Sydney time)

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Overseas? Message us or call +61 2 9999 3283 (standard roaming charges may apply)

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Write to us:
+PO Box 9823 Parramatta NSW 2124, or 
+Email financialassist@cba.com.au

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Do you need help with your insurance?

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If you have home, contents or car insurance issued or administered by Hollard Insurance Partners Limited, contact them directly to discuss maintaining the insurance while you need assistance.

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Call Hollard on 13 2423 
+8am to 8pm Monday to Friday 
+8am to 5pm Saturday (Sydney/Melbourne time).

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If you have Income Protection insurance, we encourage you to speak to your provider in case you may be able to claim against it.

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If it’s issued by AIA, please contact their Customer Service Team with any questions or claims enquiries.

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Call AIA Australia on 1800 491 588
+9am to 5pm Monday to Friday (Sydney/Melbourne time) 

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How we can help +

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    We have a range of options

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    We will work with you to find the right solution for your situation. Our support options include:

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    • Customised payment arrangements such as the option to defer, or reduce, repayments for up to a few months
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    • Waiving fees and charges 
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    • Interest Rate concessions on eligible personal loans, home loans and wealth packages
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    • Extending your loan term extensions to reduce your immediate repayment amounts
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    • Interest only payments on eligible home loans for a period of time
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    • Make use of available money in your Everyday Offset towards your living expenses or to manage your budget
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    • Set up AutoPay to automatically transfer money from your transaction account to your credit card to help you pay on time
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    What to expect

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    To help us determine how we can best support you, we may ask:

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    • About your income and expenses
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    • For documents to support your claim for financial hardship assistance (e.g. a medical certificate or employment separation certificate)
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    Everything you tell us will be confidential and assessed on a case-by-case basis. You can nominate someone to discuss your request for help if you prefer (e.g. a financial counsellor, friend or family member). We will create a plan of action together with you to get you back on-track.

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Support for your business

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Support options for eligible business customers

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  • Reduced payments for a period of time
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  • Extension of a loan term
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  • Debt restructure
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  • Debt refinance
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  • Concessions for certain fees and charges
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If you’re a business customer and have a business loan or a line of credit, call us on 13 26 07 any time (contact us from overseas) and we'll work with you to develop a solution tailored to your needs.

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You can find out more about our processes (PDF) for assessing and providing you with financial assistance and the documents you may need.

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+ Support for businesses + +

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More support & services +

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Cost of living support +

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Discover tools, tips and guidance articles to help you with the everyday cost of living.

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Tell me more + +

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Access external support services +

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In addition to contacting us, you may also find these external support services helpful if you’re experiencing financial hardship.

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Tools & tips for managing your money +

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More everyday finance tips + +

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Talk to a counsellor +

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As a CommBank customer, you can access three confidential telephone counselling sessions, free of charge. The Customer Support Service provides informal and friendly discussions with a qualified and professional counsellor if you are in need of emotional or psychological support. You can make an appointment by calling 1300 360 793.

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Credit Policy | Acceptable and Excluded Purposes

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What

Certain situations are better suited to a loan than others. Below we’ve outline what is considered acceptable versus excluded (unacceptable) purposes for a loan.

Why

To manage expectation and avoid disappointment, it’s important we ensure we provide customers with clarity around what is and what isn’t considered an acceptable purpose for a loan.

How

Residential land purchase, home construction, renovation or maintenance are acceptable providing they adhere with these restrictions and exclusions:

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ACCEPTABLE PURPOSES
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  • Takeover of an existing loan provided the original loan meets acceptable purpose criteria 
    Note: The maximum LVR (including capitalisation of LMI) for customers applying to refinance their existing borrowings with an OFI is 90%.
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  • Transfer of the existing debt and substitution of security (See: Loan Portability)
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  • Loans to purchase transportable/relocatable homes or mobile residential homes.
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  • Applications for "Personal Investment” (excluding cryptocurrency or digital assets)
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  • when not reliant on the proposed investment asset for servicing or security and there are no known payment obligations (e.g., Derivative contracts, partly paid shares, instalment warrants).
  • +
  • for new and existing customers the maximum LVR (including capitalisation of LMI) is 80% and the loan purpose is a 'personal investment’
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  • Loans for up to four dwellings within one development
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  • Home Renovation or maintenance costs.
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  • Investments in commercial property or other business ventures are restricted to the purchase of publicly traded debt or equity investments
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  • see Off the Plan
  • +

 

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LOAN PURPOSES THAT INCLUDE CASHOUT/EQUITY RELEASE

Where the loan purpose is for cash out / equity release, verification of the loan purpose may be required. 

You do not need to provide evidence for the use of funds where:

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  • Cash out / Equity release amount is $1M or less and the LVR is 80% or less
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  • Cash out / Equity release amount is $300,000 or less and the LVR is greater than 80%
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+ Note - The LVR includes the capitalisation of LMI +
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+   +

You must provide evidence for the use of funds where:

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  • Cash out / Equity release amount is more than $1M and the LVR is 80% or less or
  • +
  • Cash out / Equity release amount is more than $300,000 and the LVR is greater than 80%
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+ Note - The LVR includes the capitalisation of LMI +
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If evidence is required but your customer is unable to provide evidence, ensure you provide additional comments and mitigants. Credit will assess based on the information provided. If Credit requires additional information to verify the purpose of the cash out / equity release, they will return the application to you with approval conditions. +
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For all applications with cash out / equity release:

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  • Record detailed comments as to the amount and reason for the cash out / equity release (purpose of the funds), and how the reason for the cash out / equity release meets your customers' objectives, financial position and needs; and
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  • Where the customer has their own business or company (regardless of if funds from the business / company are being used to service the loan), confirm the business / company is trading profitably and there is no evidence of any financial distress or hardship within the business.
  • +
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Cash out applications are not acceptable when:

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  • There is any indication of fraud / financial hardship or financial abuse (including problem gambling)
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  • The purpose of the funds is for extensive renovations which involve some form of structural change to the external walls of property which the bank holds as security and is subject to council approval, or requires an As if complete valuation to support the loan - see Building Construction Loan
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  • The purpose of the funds is for business purposes.
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  • The purpose of the cash out is for cryptocurrency or digital assets
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Please see the following examples of evidence required based on loan purpose. The examples may be physical documents or comments based on existing assets already held (note that this is a guide only):

 

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Loan PurposeExamples of Evidence
Personal Investment (share purchase)

Comments could include:

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  • What is the equity in the home vs the required sum? Will they be using all of the equity?
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  • Does the reason for cash out / equity release suit the customer/s profile? e.g. does the customer have an existing share portfolio and/or are they actively trading in shares.
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  • Does the reason for cash out / equity release seem realistic? e.g. does the customer want to invest $800,000 in shares but has never traded before.
  • +

Physical evidence could include:

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  • Recommendation provided by Financial Advisor, or
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  • Letter from customer detailing shares they are looking to purchase and confirming they understand the risks associated with this strategy.
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  • Statement on current share portfolio
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Deposit on Property / Purchase of Property

Comments could include:

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  • What is the equity in the home vs the required sum? Will they be using all of the equity?
  • +
  • When is the customer intending to purchase a property and are we taking out a Home Seeker application?
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  • Detailed list of use of funds.
  • +

Physical Evidence could include:

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  • Letter from applicants confirming that they intend to purchase property
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  • Contract of Sale
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Renovations/Home Improvements

Comments could include:

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  • What is the equity in the home vs the required sum? Will they be using all of the equity?
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  • Do the renovations/home improvements seem large compared to the value of the house – this may indicate these are structural changes and should not be done as cash out/equity release
  • +

Physical evidence could include:

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  • Copy of contract or quotes for works to be undertaken; or
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  • Letter from customer with a detailed list of estimated expenses.
  • +

 

Personal Use

Comments could include:

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  • What is the equity in the home vs the required sum? Will they be using all of the equity?
  • +
  • How much longer is the customer intending to work and what is their intentions to pay out this loan post retirement? (Retirement Rule Conversation)
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  • Detailed list of use of funds.
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Physical Evidence could include: 

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  • Letter from customer with a detailed list of use of funds
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Motor Vehicle
Motor Cycle
Boat, Caravan or Trailer
Travel and Holiday
Other

Comments could include:

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  • • What is the equity in the home vs the required sum? Will they be using all of the equity?
  • +
  • When is the customer intending to purchase the goods?
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Physical Evidence could include:

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  • Copy of Sales/purchase Invoice
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  • Statutory Declaration from applicants to confirm intention to purchase.
  • +

 

 

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PRIMARY USE

You must understand the primary purpose of the loan funds, to determine if the customer's application should be a Home Loan or Investment Home Loan. If the proposed loan has multiple purposes, the primary purpose is one with the greatest dollar value.

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  • Multi-Purpose Securities: If the proposed loan is to purchase an Owner Occupied house and a granny flat to be rented out, you must select Home Loan in the application as the primary use of the loan funds is personal purposes.
  • +
  • Impact of Split Purpose Loans: Customers should seek independent tax advice on the structure of the as there may be benefits in splitting loan purposes into separate facilities for tax purposes.
  • +

 

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PROPERTY USE

The security property of the loan may be different to the loan type. e.g. an Owner Occupied security property with an Investment Home Loan with the loan purpose of personal investment. For a property use to be defined as Owner Occupied the customer must:

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  • Intend to reside in the property on a permanent or periodic basis.
  • +
  • Not claim any rental income from the property.
  • +
  • Not claim tax deductibility or negative gearing.
  • +

If the borrower can't confirm the above for the property, it's not an Owner Occupied property and is classified as an Investment property.

Note: Where the property purpose changes, e.g. the customer’s existing Owner Occupied property will now be used for investment purposes, the Home Loan needs to be updated to the correct loan type Investment Home Loan.

This can be completed:

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  • At the customer's request.
  • +
  • When applying for additional loan funds (full application or Top Up).
  • +
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PROPERTIES WITH EXISTING TENANCY LEASE AGREEMENT

You can originate a new loan application as owner occupied when your customer is purchasing a property as their principal place of residence but cannot live in it immediately as it has a tenancy lease expiring within 6 months of settlement.

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+ Eligibility Criteria
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  1. Customer’s intent is to move into the property as their principal place of residence immediately after tenancy ends
  2. +
  3. Contract of Sale shows tenancy will expire within 6 months of settlement
  4. +
  5. No rental income or negative gearing will be used for servicing of the owner occupied home loan application.
  6. +
  7. Customer will have sufficient funds to finance rent/board expenses during this period when they are unable to move into the property. Note – You can use the rental income for the period the property is tenanted to calculate the customers Net Cash position
  8. +
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+ Further considerations Provide sufficient commentary regarding the customers scenario for assessment referencing the above eligibility criteria +
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  • If you are using rental income for the period the property is tenanted to calculate the customers Net Cash Position then you must include this evidence e.g. an email from the real estate agent
  • +

 

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EXCLUDED PURPOSES
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  • Cryptocurrency or digital assets
  • +
  • Business purposes other than investments of a personal nature which aren’t a primary source of income
  • +
  • Purchase of Specialist Disability Accommodation eg National Disability Insurance Scheme (NDIS) properties
  • +
  • Construction loans on an owner builder basis. See Construction loan policy
  • +
  • Building/Construction loans are excluded on Fixed Rate, 1 Year Guaranteed Rate, No Fee Variable Rate, 1 Year Discounted Variable Rate, Viridian Line of Credit and Equity Unlock Loan for Seniors
  • +
  • Property development where the intention is to develop and sell not build, rent and hold.
  • +
  • Dwellings for immediate sale via a terms contract.
  • +
  • Loans more than six dwellings in one development regardless of percentage of total development.
  • +
  • Loans for five or six dwellings in one development, which represent more than 25% of the total development (dwellings can be on the one title or separate titles).
  • +
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  • More than one residential investment property (includes vacant land the borrower intends to build a residential rental property on within 5 years) where
  • +
  • the (individual) loan value is $5m or more
     AND 
  • +
  • borrowers are individuals
     AND 
  • +
  • the purpose is for purchase, improvements or refinance

    Note: If a broker isn’t accredited to write a commercial loan, they need to split the loan into separate loans valued at <$5m. If the customer needs a single loan then just refer them to a commercially accredited broker.
  • +

Resources

Loan Portability

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Credit Policy | Acceptable Repayment Terms

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What

Relates to the customer’s ability to make their loan repayments over the agreed term.

Why

It’s our responsibility to ensure customers are able to consistently service their loan repayments (principal plus interest) over the agreed period of time (term) without hardship. 

How

MAXIMUM OVERALL REPAYMENT TERMS

The maximum overall repayment terms, including an interest free period is:

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  • Home Loans and Investment Home Loans - 30 years
  • +
  • Bridging Loans - 1 year
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Below are our maximum interest only terms by loan type. When doing the calculation just remember repayments are on a monthly amortised basis (except for bridging loans).

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TYPE OF LOAN

MAX. INTEREST ONLY TERM
(New and existing loan)
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  • Home Loans
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Five years
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  • Investment Home Loans
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Ten years (maximum of 5 years at a time)
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  • Bridging Loans
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One year


Here’s a good example:

If an Investment Home Loan customer is eligible for a 30 year loan term and wants a 5 year interest only period, that’s okay -- provided the customer shows they can service the loan on a fully amortised basis over 25 years (i.e., the contracted loan term of 30 years minus the interest only period of 5 years).

Note: Interest only and fixed interest rate terms may differ (e.g. interest only term may be 5 years while interest rate is initially fixed for 3 years). Interest only terms are not available if the security is a leasehold estate.

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WHEN AN INTEREST ONLY PERIOD ENDS

When an interest only period ends, we’ll consider another interest only period if:

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  • The total interest only period for the life of the loan doesn’t exceed the maximum interest only term 
  • +
 AND  +
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  • Capacity to repay is evident
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BRIDGING LOANS

Bridging loans help customers meet short term requirements if a repayment is reliant on the sale of an asset or an alternative income source. Bridging loans are limited to a maximum of one year in situations where:

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  • An interest servicing capacity is established
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  • A strong security position is available
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 AND  +
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  • The existing property is sold within 12 months from funding date. The bridging debt must be repaid in full or reduced to the agreed residual debt level
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Resources

Restrictions apply on foreign currency earnings. See Foreign Currency and Eligible Borrowers Matrix

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Credit Policy

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Alternate Servicing

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Back to Serviceability

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What:

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Alternate servicing is a servicing option which can be used to support your customer’s borrowing capacity allowing the apportionment of shared commitments and/or monthly living expenses (MLE).

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  • These are the alternate servicing options which may be available: +
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    • Commitment apportionment; 
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    • Monthly living expenses (MLE) apportionment; and 
    • +
    • Combined Commitment and MLE apportionment.
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  • +
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When:

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Alternate servicing can be used where the initial servicing assessment fails (i.e. servicing calculation results in a negative Net Monthly Surplus).

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Eligibility: 

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 Commitment apportionmentMonthly Living Expenses (MLE) apportionment
Eligibility +
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  • Shares an existing joint CBA or OFI home loan, investment home loan, or line of credit with another party who is not a proposed borrower or security owner on the new loan.
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  • Shares household MLE with a spouse who is not a proposed borrower or security owner on the new loan but resides in the same household.
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Basis of apportionment +
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  • Apportioned based on your customer’s current contribution to the repayment on the existing shared commitment.
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  • Apportioned based on your customers declared contribution to total household expenses.
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  • A maximum of 50% of household expenses can be apportioned to the other party (i.e. your customer must be responsible for at least 50% of total household expenses).
  • +
  • Compared to adjusted HEM (number of adults can be adjusted; dependants must remain the same).
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Example +
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  • A borrower has an existing shared investment home loan with a sibling for $500,000, where they each repay $1,250 per month, to meet the $2,500 monthly repayment amount.
  • +
  • The borrower is applying for a new owner-occupied home loan with their partner, however, fails servicing.
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  • Instead of allocating the entire repayment on the existing loan to the borrower, the commitment can be reduced to allow for the apportioned repayment of $1,250 per month; subject to appropriate evidence being provided.
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  • A borrower lives with their spouse with total shared household MLE of $5000.
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  • The borrower applies for a new investment home loan in their own name, however, fails servicing.
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  • The borrower declares they pay 60% of the total shared household MLE.
  • +
  • As the borrower shares MLE with their spouse and the borrower lives in the same household, MLE can be reduced to 60% (i.e. $3,000), and number of adults adjusted to one person (and all dependants); subject to appropriate evidence being provided.
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  • The higher of the adjusted declared MLE or adjusted HEM will be used in the servicing assessment.
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Spousal relationship means a relationship where the couple are:

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  • Married; or
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  • In a de-facto relationship. A de-facto relationship is where the couple are:
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  • Not legally married to each other; and
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  • Not related by family; and
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  • Have a relationship as a couple living together on a genuine domestic basis.
  • +
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Exclusions:

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  • Alternate servicing isn’t available when the application involves Servicing and/or Security Guarantors.
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  • Alternate servicing cannot be used in conjunction with Refinance Exception Assessment.
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All Top Up applications must be completed through a new home loan application.

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Important Considerations:

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It is important your customer considers the following before alternate servicing can be applied:

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  • The declared portion of joint commitments and/or shared living expenses should be reflective of what they are doing today and will do in the future. They should not be placing any additional burden on themselves or the other party.
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  • Will the other party continue with their current contribution toward the shared commitments and/or expenses. It is highly recommended they discuss this with the other party.
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  • Will the new loan impact their ability to maintain their share of repayments on existing joint commitments and/or shared household expenses.
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  • For any existing joint commitments they are still responsible for the total debt and meeting the full repayments, where the other party can’t or won’t pay.
  • +
  • Alternate servicing can only be applied when all required evidence is provided.
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  • Any other considerations that may be applicable to their specific scenario.

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The Home Loan Alternate Servicing Guide should be provided to your customer detailing the alternate servicing options we may use, risks they should consider, and the documents we require from them to progress their new application.

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Evidence:

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 Commitment apportionmentMonthly Living Expenses (MLE) apportionment
Apportionment ≤ 50% to another party

Borrower to provide:

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  • Statutory Declaration signed by the borrower
    and either
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    • Most recent 3 month bank statements or other financial documents that evidence the borrower’s contribution
      or
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    • Statutory Declaration signed by the other party
       
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  • +

Borrower to provide:

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  • Statutory Declaration signed by the borrower
    and
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  • MLE for Alternate Servicing Calculation Template
     
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Apportionment > 50% to another party

Borrower to provide:

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  • Statutory Declaration signed by the borrower
    and
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  • Statutory Declaration signed by the other party
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Not applicable
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  • Alternate servicing can only be applied where all required evidence is provided by the borrower and submitted with the application.
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  • Where there is more than one commitment being apportioned the above evidence is required for each commitment.
     
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Completing the Statutory Declaration

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  • The Statutory Declaration is designed to be completed in all scenarios and can be used by either the borrower or other party (as required).
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  • Where commitments and MLE are both apportioned only one Statutory Declaration is required to be signed by the borrower covering both.
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  • If multiple borrowers have a shared loan, a separate Statutory Declaration must be completed by each borrower.
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Statutory Declaration to use +
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 Commitment apportionment only

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  • confirming the percentage contribution made towards the shared commitment
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  • declaration stating although they currently share repayments on their existing loan they are jointly and severally liable for the entirety of the debt
  • +

Complete clauses 1 and 2 and 3

(delete clause 4)

MLE apportionment only

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  • confirming the percentage contribution made towards shared expenses and the MLE for Alternate Servicing Calculation Template has been reviewed and they agree with expenses declared
  • +

Complete clause 4

(delete clauses 1 and 2 and 3)

Commitment and MLE apportionment

Complete clauses 1 and 2 and 3 and 4

Note: Clauses deleted must be initialled by the person completing the declaration and by the person witnessing the declaration.

Witnessing the Statutory Declaration +
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  • To make sure there's not a conflict of interest, the Broker completing the loan application mustn't act as a witness to the signing of the Statutory Declaration.
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Notes:

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  • Statutory Declarations are valid for 90 days. If the original Statutory Declaration exceeds this timeframe, an updated version of the document is to be signed by all relevant parties and attached to the application. If either the borrower(s) or the other party are unable to provide this, we may consider alternate documents to evidence the declared apportionment of living expenses or commitments is still valid.
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Evidence to demonstrate apportioned repayment commitment ≤ 50%

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  • The borrower has the option to provide evidence demonstrating they pay the percent amount they declared in the Statutory Declaration.
  • +
  • The Broker must peruse statements to verify the borrower's payment of their share of the joint loan.
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  • Examples of verification documents: +
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    • Most recent 3 months' OFI account statements
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    • Most recent 3 months' CommBank account statements / transaction listing
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    • Most recent payslips showing salary credits to the loan.
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  • Loan repayments from a joint account are acceptable when the borrower’s salary / wages or bank transfer is credited to the same account, amount is equal to, or more than the declared loan repayment on the shared loan.
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If the borrower is making cash deposits as their loan repayments, recommend they deposit to their account and transfer the funds. Cash deposits to the loan can't be used as verification.

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How:

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Using the Home Loan Servicing Model to apply alternate servicing

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StepAction
1

Complete the first serviceability calculation (with all full shared commitments and total household MLE). If the Servicing Model results in a negative Net Cash Position:

Save a PDF copy of the Servicing Model.

2

Ask the borrower if they have any shared commitments or expenses that meet the eligibility criteria to apply alternate servicing:

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  • If they answer: +
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    • That they share the repayment on an existing commitment, ask them: What percentage of the loan repayment amount do you pay e.g., 50% etc?
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    • That they share total household expenses, ask them: What percentage of total household expenses do you pay e.g., 50% etc?
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  • Ask the borrower: Would you like to proceed with a Servicing Model scenario reflecting your contribution to the shared loan; and/or shared expenses?
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  • If they answer:
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    • Yes, go to Step 3 to complete a second servicing model using the percentage of the loan repayment amount and/or expenses your customer has told you.
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    • No, tell them the servicing model result means they can't borrow the amount requested. Talk to them about reducing the loan amount, where appropriate. End of procedure.
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3

Start the second Servicing Model to apply the alternate servicing option the customer is eligible for:

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  • To apportion shared commitments, go to Step 4
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  • To apportion shared expenses, go to Step 5
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  • A combination of commitment and expense apportionment can be included in the second Servicing Model as required.
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4

To apportion shared commitments

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  • Update the commitment based on the borrower’s declaration of apportioned debt
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Example

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  • Your customer has told you they pay 40% of the existing loan's repayment
  • +
  • If the balance is currently $900,000 the loan amount should be adjusted to $360,000.
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5

To apportion shared MLE

Complete the Monthly Living Expenses for Alternate Servicing Calculation Template (007-096) with the borrower. Complete the Total Household expenses column with the values that have been entered into the original Serviceability Model.

Adjust the household to reduce the number of adults to 1. The number and age of dependants will remain the same.

For each category, ask the borrower what amount they are responsible for and enter the amount into the calculation template.

The calculation template will automatically determine the declared monthly percentage that the borrower is responsible for and inversely, what the other party is responsible for. These will add to 100%.

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If the MLE for Alternate Servicing Calculation template results in a total declared percentage of MLE that the applicant is responsible for that is…Then...
Less than 50%MLE cannot be apportioned. Talk to them about reducing the loan amount, where appropriate.
50% or greater +
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If the second Serviceability Model results in a...Then...
Negative Net Monthly Surplus after the shared commitment and/or MLE have been apportionedTell them the serviceability calculation result means they can't borrow the amount requested. Talk to them about reducing the loan amount, where appropriate.
Positive Net Monthly Surplus after the shared commitment and/or MLE have been apportionedGo to step 7.

 

7

Save a PDF copy of the second Servicing Model with the positive Net Cash Position.

Note: Both Servicing Model PDFs will need to be sent to the Bank, as these will be reviewed by the Bank when we assess the application.

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Submitting an alternate servicing application

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You can start an application after the second serviceability calculation is completed and a positive Net Monthly Surplus result is received.

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StepAction
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Request the borrower to provide the evidence required to support the alternate servicing option/s applied.

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Option UsedStatutory Declaration signed by borrowerBorrower EvidenceStatutory Declaration signed by other party
Commitment only ≤ 50% to other partyYesBorrower evidence or Statutory Declaration signed by other party
Commitment only > 50% to other partyYesNoYes
MLE only ≤ 50% to spouseYesN/AN/A
Commitment ≤ 50% and MLE ≤ 50%YesBorrower evidence or Statutory Declaration signed by other party
Commitment > 50% and MLE ≤ 50%YesNoYes

Note: Where the borrower is required to also provide a Statutory Declaration from the other party confirming their contribution to the shared commitment, and the borrower advises the other party doesn't want to sign the Statutory Declaration, the application can't proceed.

2

Check all documentation provided by the borrower and include with the application submission:

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Servicing option used...Documents required...
Commitment apportionment +

Note: The amount declared by the borrower in the Statutory Declaration must match the evidence provided by the borrower; or where a Statutory Declaration is provided by the other party, when added with the amount declared by the borrower must total 100%.

MLE apportionment +

Note: The percentage declared by the borrower in the Statutory Declaration, must also match what was declared in the Monthly Living Expenses for Alternate Servicing Calculation Template (007-096).

Commitment and MLE apportionment +

Note: Amounts must match as detailed above.

 

3

When all the verification documents to support the application have been provided by the borrower, complete an application (based on the failed servicing position) and submit the application to the Bank for assessment.

You must record the mitigating comments with the application explaining the alternate servicing options applied.

It is essential these comments are included at the beginning of your commentary to support the application, as this ensures early identification of minimum documentary requirements to support the application.

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Servicing option used...Mitigating comments...
Commitment apportionment +
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  • Alternate Servicing - commitment apportionment only used
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  • Please assess the commitment for loan insert account number at XX% apportioned debt value
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  • Servicing Model attached demonstrating positive Net Cash Position
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MLE apportionment +
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  • Alternate Servicing - MLE apportionment only used
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  • Please assess MLE as apportioned
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  • Servicing Model attached demonstrating positive Net Cash Position
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Commitment and MLE apportionment +
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  • Alternate Servicing - Commitment and MLE apportionment used
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  • Please assess the commitment for loan insert account number at XX% apportioned debt value and MLE as apportioned
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  • Servicing Model attached demonstrating positive Net Cash Position
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4

As per Full Paperless Application Process submit application to the Bank with all required supporting documentation together with:

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  • A pdf copy of both Servicing Models showing a negative and positive Net Cash Position
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  • All evidence as required to support the alternate servicing option/s applied
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  • Mitigating comments.
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Helpful Links

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Credit Policy | Calculating Product Commitments

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What

Below we provide product specific calculations to help you understand how to successfully complete an assessment.

Why

When calculating commitments for a customer it is important to use the correct assessment criteria.

How

This table provides calculations by product type:

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PRODUCTMINIMUM ASSESSMENT RATES AND REQUIREMENTS

Home Loan/Investment Home Loan

Amortise the loan amount (including any undrawn balance and special repayments) at the assessment rate over the remaining principal and interest (P&I) term of the loan plus the monthly fee.

Inclusion of the monthly fee only applies for CBA loans.

For new CBA loans the assessment rate is higher of:

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  • The current floor rate; or
  • +
  • the products P&I variable interest rate + interest rate buffer (currently 3.00%) less any concessions granted to the borrower (eg, package margin, product margin and any discretionary discount) ; or 
  • +
  • the actual rate applied to the customer’s application at the commencement of the loan, less any concession granted to the borrower (eg, package margin, product margin, and any discretionary discount). Note: If the application is IO, the IO rate must be applied for this scenario.   
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+ For existing CBA and OFI loans the assessment rate is the higher of: +
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  • The current floor rate; or
  • +
  • The current account interest rate + an interest rate buffer of at least 3.00%
  • +

 

Variable Rate Personal Loan

Amortise the loan amount (including any undrawn balance and special repayments) at the actual interest rate over the remaining principal and interest term of the loan plus the monthly fee.

Fixed Rate Personal Loan

Use contracted (National Consumer Credit Loan (NCC) Schedule) loan repayments.

Personal Overdraft

Multiply limit by 3% per month.

Credit Cards
(all types)

 

Multiply limit by 3.8% per month
(minimum $25/month)

Charge cards do not have a limit so are not to be included as a commitment; expenditure on these cards should be considered for inclusion in monthly living expenses provided by the customer.

All Margin Loans

Excluded from serviceability calculations. Don’t include the monthly commitment or any income from associated investment.

All Overseas Loans

Convert repayments into Australian Dollar (AUD) by using CommBank “Sell” rate

Example:
Monthly repayment: USD 1,000.
Calculation: USD 1,000/0.64 = $1,563/month

Equipment finance facilities
(e.g. Hire Purchase, Lease, Equipment loan, Flexirent, etc.)

Use existing loan repayments.

Overdraft, Business Line of Credit or Other Commercial ‘revolving’ Credit Facility

Amortise the limit at the Assessment Rate over a notional 15 year term.

Note: Assessment rate is higher of:

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Better Business Loan or Other commercial ‘reducing’ credit facility (except Commercial Bill)

Amortise the loan amount at the Assessment Rate over the remaining principal and interest term of the loan.

Note: Assessment rate is higher of: 

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Notes:

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  • If the interest only end date and loan expiry date are the same, refer to other commercial 'revolving' credit facility calculation.
  • +
  • If there is a residual / balloon repayment arrangement, only amortise the component that is reducing, i.e. the amount of residual / balloon may be assessed on an interest only basis.
  • +

 

Note: For loans held with Other Financial Institutions (OFI), a servicing loading of 30% will be added automatically by the system to the principal and interest repayment amount instead of using an Assessment Rate.

Commercial Bill

Multiply limit by 1.5% per month.

Resources

See also
Home Loan Assessment Rates - Proposed Loans

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Credit Policy | Co-Borrowers

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What

A borrower needs to be able to independently service the loan amount based on their income and repayment commitments. In certain circumstances, a co-borrower may be included on a home loan, investment home loan or Viridian Line of Credit when both receive a Substantial benefit from the transaction.

A substantial benefit is defined as an equal or greater interest in the use of the loan funds (e.g. Asset/s purchased, debt refinanced or other acceptable purposes). You must flag in the application for each applicant if they will or will not receive a substantial benefit.

Where it is determined that not all borrowers will receive a substantial benefit you must take reasonable steps to ensure that the borrower/s not receiving substantial benefit;

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    +
  • Understand the risks associated with entering into the loan and the difference between a co-borrower and a guarantor
  • +
  • You understand the reasons why they want to be co-borrowers and record these reasons in your application comments
  • +
  • Be satisfied that they are not experiencing financial abuse

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Why

Both parties share equal responsibility to repay the full loan amount.

How

These two scenario’s highlight the circumstances by which a co-borrower may or may not receieve a substantial benefit:

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SCENARIO ONESCENARIO TWO

John and Jane have been in a de-facto relationship for three years. John is submitting an Investment Home Loan application so he can buy an investment property solely in his own name. He needs to include Jane as co-borrower on the application to service the borrowing.

Jane will not receive a substantial benefit and therefore you must ensure Jane understands the risks of being a co-borrower and that you understand the reasons why Jane wishes to be a co-borrower and record these in your comments. You must also ensure that Jane is not experiencing financial abuse..

Sally and Greg are buying their first home. They have decided to purchase the property as tenants in common with a 50% shareholding each. As they will both receive an equal shareholding in the property they will both receive substantial benefit.

For further examples of co-borrower scenarios or information on the risks of being a co-borrower and the differences between a co-borrower and a guarantor refer to the Co-Borrower Fact Sheet

Notes: We no longer accept applications from personal borrowers as ‘servicing guarantors’. The term 'Personal borrowers' applies when borrowers are either individuals or individuals acting as trustee for a trust. Servicing support guarantors and joint servicing and security support guarantors are only accepted for non-personal borrowers (i.e. where at least one borrower is a company or a company acting as trustee for a trust).

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Credit Policy | Debt to Income (DTI) Ratio

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What

As part of meeting our regulatory obligations, which includes responsible lending, the Debt to Income (DTI) ratio will be used to determine the customer’s capacity to repay their loan.

DTI defines the Debt to Income ratio for an application. Debt ÷ Income = DTI

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  • The debt component is the total of the applicants existing debt (after any variations) and new debt (i.e. the new proposed loan amount (including any capitalised fees and LMI)). Higher Education Loan Program (HELP/HEC) and Charge Cards are also included in debt calculations.
  • +
  • The income component is the total of the applicants gross income.
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Why

DTI is an important measure to ensure we mitigate the risk of over-leveraging customers. Where the DTI is high, i.e. customers have a large total debt as compared to their gross income, and their personal situation changes (income sources no longer available (e.g. bonus, overtime)), there is a higher risk that customers will not be able to afford their repayments.

How

The Serviceability Calculator will automatically calculate the DTI for the application.

Where the DTI is high a DTI prompt will state:

“The debt to income ratio is high. Ensure all income sources and account variations are captured accurately”.

The DTI for the application will be a factor in determining a customer’s capacity to repay their loan.

To help support the application where DTI is high, leave detailed comments on the stability of the customer's overall income position.

For example:

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  • High income stability (such as income predominantly comprising of base income, net profit or consistent sources).
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  • High stability of employment (with details of years in current employment, same industry or current business).
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Resources

 

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Credit Policy

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Eligible Borrower Matrix

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Back to Credit Policy

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Eligible Borrower Matrix effective 09 November 2023

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If the eligible borrower isliving and working inand being paid inuse this % of incomewith a maximum LVR ofLMI or LDPDUA

Australian Citizen

Australia or overseas

AUD

100%

95%

Yes

Yes

GBP, EUR, HKD, NZD, SGD, USD, CAD

80%

INR, IDR, VND, CNY*, JPY, AED

80%

80%

Not available

Australian Permanent Resident

Australia

AUD

100%

95%

Yes

Yes

GBP, EUR, HKD, NZD, SGD, USD, CAD

80%

INR, IDR, VND, CNY*, JPY, AED

80%

80%

Not available

Overseas

AUD

100%

80%

Not available

GBP, EUR, HKD, NZD, SGD, USD, CAD, INR, IDR, VND, CNY*, JPY, AED

80%

NZ Citizen

Australia

AUD

100%

95%

Yes

Yes

GBP, EUR, HKD, NZD, SGD, USD, CAD

80%

INR, IDR, VND, CNY*, JPY, AED

80%

80%

Not available

Overseas

Unacceptable Borrower - if borrowing Solely

Specified Temporary Australian Resident

Australia

AUD - Refer Customer Eligibility for conditions

100%

70%

Not available

GBP, EUR, HKD, NZD, SGD, USD, CAD, INR, IDR, VND, CNY*, JPY, AED

Unacceptable Borrower

Overseas

Unacceptable Borrower

Note: Acceptable only if co-borrower is an Australian Citizen or Australian Permanent Resident.

Overseas Citizen

Unacceptable Borrower - if no permanent owner occupied property in Australia

Unacceptable Borrower - if Borrowing Solely

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Eligible borrowers

Refer to Customer Eligibility for full eligibility criteria

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  • The following visa holders are specified temporary residents:
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    • 188 (excluding Entrepreneur stream)
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    • TSS 482 (medium term stream only)
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    • 491 (main applicant stream only)
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    • 494 (employer sponsored stream only).
    • +
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  •  All other temporary Australian residents (on a working visa) living and working in Australia are unacceptable borrowers.
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  • A copy of the visa must be imaged to the home loan application.
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  • Where a customer holds an eligible regional visa (subclass 491, 494), you must have a conversation with the customer to confirm that they comply with the regional component of their visa. Record the following comment in the application. “The customer has confirmed that they understand their responsibility to comply with their regional visa conditions”.
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  • Please refer to the Foreign Investment Review Board FIRB website regarding the specific requirements for when there is a combination of different borrower types apply. i.e. an Australian Citizen or Australian Permanent Resident are applying as a co-borrower
  • +

Notes:

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  • Where an application has applicants with mixed residential status, acceptability of the borrowers is dependent upon the pre-dominate income earner and their residential status.
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  • A New Zealand citizen living and working in Australia is treated as an Australian permanent resident.
  • +
Income eligibility and verification

Refer to the Eligible Income for further information.

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  • Applications using other types of foreign currencies for servicing which are not specifically mentioned may be accepted by a PCAA holder provided the income amount is sensitised by at least 30% and the application is for an existing CBA customer.
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  • Self Employed Foreign income is unacceptable for servicing however may be considered by a PCAA holder for customers with existing CBA borrowings.
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Security and LVR

Refer to Security Lending Margins and the Postcode Lookup Tool to determine the maximum allowable LVR.

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  • All other policy restrictions apply 
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  • If LMI/LDP is not available or is refused, the maximum LVR is 80% when the borrower is not an Australian Citizen/Permanent Resident and/or foreign income is used for servicing. A PCAA holder cannot waive this requirement. A lower maximum LVR may apply depending on the circumstances of your loan.
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Other specific requirements
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  • Applications using foreign income for servicing and/or where the borrower does not reside in Australia must be referred to Retail Credit Decisioning or the appropriate risk assessment team.
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  • Applications with characteristics that are considered unacceptable may be considered by Retail Credit Decisioning.
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  • *Chinese Renminbi (CNY) is acceptable for relationship managed customers within Private Bank and Business Bank only.
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This document must be read in conjunction with the Credit Policy and other information in CommBroker and it should not be relied upon as the only source of information for this type of lending.

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A lower maximum may apply depending on the circumstances of your loan.

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Credit Policy | Eligible and Excluded Borrowers

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What

Aside from helping customers make the right home lending decisions, we also need to consider each customer’s unique personal circumstances. This policy defines loan eligibility criteria for borrowers.

Why

To manage expectations and avoid disappointment, it’s important we provide clarity around who is and who isn’t eligible for a loan.

How

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ELIGIBLE BORROWER CRITERIA (Owner Occupied purposes)
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  • Individuals 18 years or older living and working in Australia who are:  + + + + + + + + + + + +
    - Australian citizens- Australian permanent residents; or
    - NZ citizens- Specified temporary Australian residents (see residency status for requirements)
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  • Individuals who are 18 years or older living and working overseas who are: + + + + + + + +
    - Australian citizens or;- Australian permanent residents
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  • Non-trading family, unit and hybrid trusts, where the trustee is: + + + + + + + + + + + + + + + + + + + + + + + + +
    - an individual or individuals, i.e. 18 years or older with Australian citizenship, permanent Australian residency, New Zealand citizenship or specified temporary Australian residency living and working in Australia; or
    - a non-trading company*
    The beneficiaries of the trust as per the trust deed must be:
    - individual(s); or
    - a non-trading company*; or
    - a non-trading family, unity or hybrid trust, where the subsequent trust beneficiaries are then individuals. Note: The trustee must be either individual(s) or a non-trading company*
    *Note: The shareholder(s) or beneficial owner(s) of the non-trading entity marked with an asterisk must be individual(s) who can be linked to the borrowing entity or contained within a spousal or family unit.
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  • An owner occupied home loan may be offered to Trust borrowers where: + + + + + + + + + + + + +
    - the trustee will not claim any rental income, tax deductibility or negative gearing from the property being purchased; and
    - one or more of the beneficiaries will reside in the property on a permanent or periodic basis; 
     
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ELIGIBLE BORROWER CRITERIA (Investment purposes)

As above

 AND 

Australian registered non-trading companies
Note: Rental income, tax deductibility and/or negative gearing for the property being purchased can be considered for Investment home loans

 

 

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ELIGIBLE BORROWER STRUCTURE (Non-individual borrowers)

The following non-individual borrower structure may be used as a guide. This is not an exhaustive list of acceptable non-individual borrowing structures.

Non-individual borrower matrix: Examples of company structures

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Company StructureDirector/sShareholder/s or beneficial owner/s of the borrowing entityPercentage of shareholdingCurrent and/or proposed income source(s)ClassificationEligibility
AVB Pty LtdJohn SmithJohn Smith100%Sales and InvestmentTrading
AVB Pty LtdJohn SmithJohn Smith100%InvestmentNon-Trading
AVB Pty LtdJohn SmithJane Smith
(Spouse and/or Family Unit)
100%InvestmentNon-Trading
AVB Pty LtdJohn Smith

Jane Smith

XYZ Pty Ltd
(Non-Trading. Shareholders of XYZ Pty Ltd are John and Jane Smith)

55%

45%

Distributions and/or dividends from a trading entityNon-Trading+
AVB Pty LtdJohn SmithLMNO Pty Ltd
(Trading)
100%InvestmentTrading*
AVB Pty LtdJohn Smith

John Smith

LMNO Pty Ltd
(Trading)

80%

20%

InvestmentTrading*

*Ineligible borrower as the shareholder(s) or beneficial owner(s) of the non-individual borrower is a trading entity.

+Financials must not show income derived from direct sales of goods or services and/or operating expenses related to business activity.

 

Non-individual borrower matrix: Examples of trust structures

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Trust StructureDirector/sShareholder/s or beneficial owner/s of the borrowing entityPercentage of shareholdingTrust beneficiaries as per trust deedCurrent and/or proposed income sourceClassificationEligibility
ABC Pty Ltd ATF Smith Family TrustJohn SmithJohn Smith100%John SmithSales and InvestmentTrading
ABC Pty Ltd ATF Smith Family TrustJohn SmithJohn Smith100%John SmithDistributions and/or dividends from a separate trading entityNon-Trading+
ABC Pty Ltd ATF Smith Family TrustJohn SmithJane Smith
(Spouse/Family Unit)
100%John, Jane & Sam Smith
InvestmentNon-Trading+
ABC Pty Ltd ATF Smith Family TrustJohn SmithXYZ Pty Ltd (Non-Trading)
(Shareholder of XYZ Pty Ltd is John and Jane Smith)
100%John SmithInvestmentNon-Trading
ABC Pty Ltd ATF Investment TrustJohn SmithJohn Smith100%John Smith ATF Smith Family Trust
(Subsequent beneficiaries: John and Jane Smith)
InvestmentNon-Trading
ABC Pty Ltd ATF Investment TrustJohn SmithJohn Smith100%1 Investment Pty Ltd ATF Smith Family Trust
(Subsequent Beneficiaries: John and Jane Smith)
InvestmentNon-Trading
ABC Pty Ltd ATF Smith Family TrustJohn SmithLMNO Pty Ltd (Trading)100%John SmithInvestmentTrading*
ABC Pty Ltd ATF Smith Family TrustJohn Smith

John Smith

LMNO Pty Ltd (Trading)

80%

20%

John SmithInvestmentTrading*

*Ineligible borrower as the shareholder(s) or beneficial owner(s) of the non-individual borrower is a trading entity.

+Financials must not show income derived from direct sales of goods or services and/or operating expenses related to business activity

Note: There may be non-individual borrowing structures that are outside of this matrix which may be considered by a PCAA holder on a case by case basis.

 

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RESIDENCY STATUS SUPPORTING DOCUMENTATION (provide copy)

 

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AUSTRALIAN CITIZENSAUSTRALIAN PERMANENT & TEMPORARY RESIDENTSSPECIFIED TEMPORARY RESIDENTS
Australian passport, Australian Birth Certificate or Australian Citizenship Certificate. Residents of Norfolk Island, Cocos Island and Christmas Island are classed as residents of Australia

Passport stamped as follows:

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- Permanent resident: “Holder(s) permitted to remain in Australia indefinitely”
- Temporary resident: “Holder(s) permitted to remain in Australia until [expiry date]”

- Or a copy of original passport and electronic visa

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  • Note: A New Zealand citizen living and working in Australia is treated as an Australian permanent resident.
  • +

The following visa holders are eligible: 

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  • 188 (excluding Entrepreneur stream)
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  • TSS 482 (medium term stream only)
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  • 491 (main applicant stream only)
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  • 494 (employer sponsored stream only).
  • +

Temporary Australian residents are required to obtain foreign investment approval before purchasing any residential real estate in Australia except when

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  • They hold a FIRB Exemption Certificate to purchase property OR
  • +
  • Are applying as a co-borrower with their Australian Citizen Spouse/Defacto or Australian Permanent Resident Spouse/Defacto and purchasing property as joint tenants
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(exemption does not include purchasing property as tenants in common) Note: If the co-borrower is not an Australian Citizen Spouse/Defacto or Australian Permanent Resident Spouse/Defacto) then FIRB approval will be required.

Please refer to the FIRB website for the current requirements - http://firb.gov.au/

Where a customer holds an eligible regional visa (subclass 491, 494), you must have a conversation with the customer to confirm that they comply with the regional component of their visa. Record the following comment in the application. “The customer has confirmed that they understand their responsibility to comply with their regional visa conditions”.

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Note: For identification requirements, please refer to the Acceptable ID page

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CUSTOMERS RESIDING OVERSEAS

Customers that reside overseas will need to complete a Source of Wealth form to satisfy our Anti-Money Laundering obligations. Refer to Customers Residing Overseas for further details.

Note: This does not apply to customers that are overseas citizens (refer below).

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OVERSEAS CITIZEN
Overseas citizens (without Australian permanent or temporary Australian residency) are unacceptable borrowers and only eligible if applying as a co-borrower with an Australia Citizen or Australian Permanent resident
If...Then
Overseas citizen co-borrowing with Australian Citizen Spouse/Defacto or Australian Permanent Resident Spouse/Defacto and they are purchasing property as Joint Tenants.
FIRB approval not required
Overseas citizen co-borrowing with Australian Citizen or Australian Permanent Resident who is not their Spouse/Defacto
FIRB approval is required

Notes:

Refer to the Foreign Investment Review Board FIRB website regarding the current requirements.

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LENDER'S MORTGAGE INSURANCE (LMI)
Not all borrowers listed above are eligible for LMI or LDP. Refer to the Eligible Borrowers Matrix for more details
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Notes: A co-borrower can be included on the application if all borrowers will receive a substantial benefit from the transaction. Where all borrowers will not receive a substantial benefit please refer to Credit Policy – Co-Borrowers. Record the reason for the product/service in the application comments. Refer to the Foreign Investment Review Board FIRB website regarding the specific requirements.

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*A owner occupied home loan may be offered to Trust borrowers where:

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  • The trustee will not claim any rental income, tax deductibility or negative gearing from the property being purchased; and
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  • one or more of the beneficiaries will reside in the property on a permanent or periodic basis; or
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In all other scenarios an investment home loan must be offered. This includes where the borrower is an Australian registered non-trading company.

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When lending to non-trading companies, or non-trading companies as trustee of a trust, guarantees are to be obtained from company directors, as well as personal shareholders.

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BORROWERS SUBMISSION OF OWN LOAN

CBA does not allow Brokers to originate their own applications. A broker cannot be a party to the transaction in any manner (eg. Joint borrower, applicant, guarantor, trustee, beneficiary, shareholder etc)

 

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FAMILY AND FRIENDS

As a guiding principle, where there is a perceived or actual conflict of interest; transactions and interactions should be kept at arms-length; however, we understand that networking encompasses a multitude of social relationship types, including professional and personal relationships.

Brokers are to:

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  • Place their customer’s interests ahead of their own and are required to act in the best interest of the customer
  • +
  • Give priority to the customers interest and must not prioritise their own interests
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+ Brokers are permitted to submit applications for their family members, friends or acquaintances, as these relationships wouldn’t be seen to impact on a broker’s impartiality when dealing with their customer’s banking matters.
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Resources

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See Eligible Borrowers Matrix,

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FIRB website or

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Home Affairs

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Credit Policy | Eligible Income

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What

Verifying income is a really important step that helps us ensure the customer is able to service the loan. It’s commonly referred to as serviceability.

Why

We want make the best estimate of the customer’s income. When you complete an application, you’ll need to verify and confirm income in the way we’ve outlined below.

How

Here's what we need to verify customer income:

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  • At the start of the application process, include the customer’s employment arrangement (e.g., full time, part time, casual etc.) and their income structure (e.g., base, overtime, shift, bonus etc.) in the comments. This helps to ensure an accurate income/servicing assessment and verification of doc’s is complete.
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  • Include any calculations you’ve done in the comments to help us understand your assessment approach
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  • Refer to Commbroker for the appropriate verification method that best reflects customer’s income position
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  • Provide us with copies of all required documents as outlined in the Commbroker instructions
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INCOME VERIFICATION - ACCEPTABLE PAYSLIPS
The customer payslip must be dated within the last six weeks and display:
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  • Employer's name
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  • ACN/ABN (except for government bodies)
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  • Employee's name
  • +
  • Break up of year to date income (e.g. overtime, allowances)
  • +

If any of the above four points are not evident an alternative verification option can be sought. For example: Where the employer and/or employee name are not evident, provided you complete an ASIC/ABN/ACN search to verify the employer’s name and verify the income on the payslips to salary credits, the payslip can be accepted.

Care: When accepting a payslip, ensure all deductions are reviewed and, where a commitment is identified (e.g. HELP or lease commitment), confirm details with the applicant and include in the application, as detailed in Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure

Where an out-of-date payslip has been provided, these can be considered providing:

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  • Verification of net income on payslip matches to the salary credit in the customer transaction account. The salary credit in the transaction account statement is to be within 31 days of application date. or
  • +
  • Payslip can be accepted when <= 5 days outside of standard date range of six weeks (i.e. up to 47 days)
  • +

 

 


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EXTENDED LEAVE
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  • This refers to leave other than annual leave (e.g. parental or leave due to injury/illness). We need to see that the customer has the capacity to cover any shortfall to meet their commitments and living costs (e.g. savings or redraw they can access). Please provide these details in the application comments
  • +

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CURRENTLY WORKING AND DUE TO TAKE LEAVE
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  • Include if leave is paid (e.g., full pay, half pay), non-paid or a combination and the length of leave time
  • +

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CURRENTLY ON LEAVE BUT RETURNING TO WORK
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  • Include evidence of income currently being received plus return to work date and income
  • +

Note: You may accept documentation via fax or email and photocopies are acceptable. If in doubt as to the authenticity of documentation, obtain originals or confirm information from a secondary source.

 

Select an income type to learn more: 

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Child Support/MaintenancePAYG Bonus Income
(Full time/Permanent Part Time)
Scholarship Income
Contractors – Contracted
Employees
PAYG Casual and TemporarySecond Job - Refer relevant PAYG
Instructions
Contractors – Independent
Contractors
PAYG CommissionsSelf Employed
Full Verification
Foreign Currency IncomePAYG Law, Accounting and/or Consulting Firm
Partner Income
Self Employed
One Year Financial information
Government Pensions and PaymentsPAYG OvertimeSelf Employed
One year's financials for Specialised Professions
Investment Income (Existing)PAYG Seasonal IncomeSelf Employed
Simple Verification
Investment Income ProposedPAYG Work Related AllowancesSelf Managed
Super Funds
Paid Parental
Leave
Rental IncomeSuperannuation
PAYG Base Income
(Full Time/Permanent Part Time)
Salary Sacrifice
Arrangements
Workers Compensation / Income Protection
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Credit Policy

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Eligible Income

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Back to Eligible Income

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Gross Rental Income

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Definition

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Gross rental income refers to the amount of rent received by the customer prior to the deduction of real estate agent's commission, other expenses and income tax, etc. Gross rental income only applies to self-contained dwellings. Room rental and board are unacceptable. This includes rental income from NDIS properties.

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If evidence is held on file and is from different sources at the time of verification of the application (e.g. valuation is held and shows a lower figure than the rental appraisal provided), the lowest amount must be used. This excludes dated information from tax returns.

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Holiday Rental Income

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Defined as rental that is either varied or inconsistent in amount and / or regularity i.e. dependent on or determined by the time of year. Example - a holiday unit which would receive 'high' rental income during peak times (Christmas, Easter) but potentially can also receive minimal or no rental income during the quieter periods.

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National Rental Affordability Scheme (NRAS) Income

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The National Rental Affordability Scheme (NRAS) is a Federal Government initiative aimed at providing more affordable rental accommodation to lower income individuals and families. As a rule NRAS rental income is usually a set figure 20 to 30% below the normal market rental.

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Rental income received under NRAS is treated differently to that of regular gross rental income. The figure is set at the time of the purchase and increases in line with the national average. Subsequently every 3 or so years the property is appraised by an independent valuer to review and resets the rent to the current market.

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Rental Yield

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Rental Yield is a representation of the total rental income received as a percentage of the Purchase price/Owners estimate of the property.

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Rental Expenses

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Where a customer receives rental income and this is used for servicing the amount of rental expenses required to maintain the property must also be determined. Refer: Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure

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Rental expenses are not to be included as monthly living expenses and are to be captured at an individual property level.

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Note:

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The amount of rental income used in servicing will be 90% of the gross rental income less rental expenses.

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The rental expenses applied will be the higher of the customer declared/verified expenses or 10% of the gross rental income amount. This will be automatically calculated by the system.

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Example:

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Gross Rental Income $2000 x 90% (10% shading)  = $1800

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Less Rental expenses $2000 x 10% or higher of customer declared/verified expenses = minimum $200.

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$1800 - $200 = $1600 used for servicing.

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RestrictionsVerification% Used for Servicing

A maximum gross rental income yield of 7% is acceptable for servicing (applicable to residential property only). If the calculated rental yield is greater than 7% p.a. then the gross rental income is to be reduced to reflect a maximum yield of 7% p.a.

If a bridging loan is involved, rental income can be included in the servicing exercise where a formal lease agreement is in place at the time of applying for the bridging loan and the rental income will continue during the bridging period. Consideration must be given to the remaining tenancy period compared to the bridging loan period when including rental during bridging on the property to be sold.

Gross rental income

Use one of the following:

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  • Statement from a managing agent less than six weeks old immediately preceding the date of application.  Where the letter states a range for the proposed rental income then the lower figure is to be adopted
  • +
  • Current Lease agreement1 (which may be included as part of a contract of sale)
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  • Most recent external valuation report less than 90 days old
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  • Most recent tax returns where rental properties are already owned by the customer (tax return to be from the most recent financial year).
  • +
  • Rental appraisal from a real estate agent only if the property has not been tenanted or is currently untenanted
  • +

 

Holiday rental income

Use one of the following:

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  • Most recent taxation return from the most recent financial year
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  • Most recent external valuation report less than 90 days old (i.e. estimate market rental as if rented on a normal basis)
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Notes:

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  • Proposed holiday rental income is to be confirmed via most recent external valuation report less than 90 days old (i.e. estimate market rental as if rented on a normal basis)
  • +

 

NRAS rental income

Use one of the following options:

Existing rental income-

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  1. NRAS Consortium Contract
  2. +
  3. Rental statement from the managing agent less than six weeks old immediately preceding the date of application.
  4. +
  5. Most recent tax returns where rental properties are already owned by the customer (tax return to be from the most recent financial year)
  6. +

Proposed rental income (newly constructed, being constructed, off the plan)-

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  1. NRAS Consortium Contract
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  3. Rental appraisal letter less than six weeks old immediately preceding the date of application. Where the letter states a range for the proposed rental income then the lower figure is to be adopted
  4. +
  5. Rental stated on independent valuation (conducted on behalf of the NRAS Consortium) and enclosed as part of the Contract of Sale
  6. +
  7. External valuation report (i.e. customer ordered) obtained for CBA less than 90 days old
  8. +

Note:

Calculation

Existing Rental Income - adopt the actual rental income amount as stated on the NRAS Consortium Contract, Rental statement or Tax returns.

Proposed Rental Income - If a rental appraisal letter or valuation is provided, deduct 10% off the stated Market Value rental. This reduced rental amount is the verified amount which is to be used for servicing.

 

Rental expenses

Verification is not required unless:

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  • Income from 4 or more investment properties, directly or indirectly owned by the customer, is used for servicing.
  • +

 

Where verification is required, you must use one of the following options for each property:

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  1. Most recent tax return showing actual expenses, or 
  2. +
  3. Profit and loss statement.
  4. +

Note:

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  • Ownership can involve properties owned with other individuals or for non-individual properties, the ownership via shareholding should be used to determine total property ownership.
  • +
  • Example: An applicant owns 2 properties in their name solely, one joint with their spouse and one in a non-trading trust name where they have 50% shareholding. Based on this example they have ownership in 4 properties and rental expense verification would be required.
  • +

 

Where verification is not required but you have been provided with documents that do not align to the expenses declared by the customer then the highest figure must be used (e.g. tax returns are held on file and expenses show a higher figure than the customer declared expenses).

Rental expenses for new investment properties can be estimated regardless of the number of rental properties owned (including properties that have been held for less than 12 months or the tax return does not show a full year of expenses).

90% of the gross rental income less rental expenses

The % used for servicing can vary depending on the circumstances of the loan. Refer to the Postcode Lookup Tool for applicable rental income policy.

Comments
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  •  The investment property asset from which the rental income is earned and any related debt (e.g. investment home loan) are to be detailed on the assets or security section in the application.
  • +
  • The gross rental income and associated rental expenses (property expenses) must be entered against the appropriate property.
  • +
  • You must not record this amount separately as other income in the income field of the application.
  • +
  • Rental income may be discounted further or be excluded from servicing by the application systems based on application characteristics. Always refer to the Postcode Lookup Tool for specific rental income policy.
  • +
  • Negative rental income may be applied to the application where rental expenses exceeds the shaded rental income amount.
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  • For applications where the customer wishes to claim the First Home Owner Grant the proposed rental income and associated tax deductibility (negative gearing) relating to the purchase property is to be excluded from servicing calculations. However where appropriate you may include the rental income and associated negative gearing for an existing investment property (Refer to the relevant requirements for each State - FHOGS). 
  • +
  • Rental income for a serviced apartment is to be confirmed to the amount stated on the external valuation report.
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  • The count of investment properties for rental expense verification includes any new investment property where proposed rental income is included.
  • +
  • Where rental income is combined to enter against one property address (e.g. rental income received from multiple dwellings on one title), rental expenses are to be combined and treated as one investment property in the count of properties.
  • +
  • 1Where the most current lease agreement has expired but a continuation of tenancy clause is evident, you can verify the rental income using the expired lease agreement and a recent month’s rental credit to the customer’s account. Note: If there is a variance between the two verification documents, use the lower amount.
  • +

Calculating Rental Yield

Gross rental income (per annum) / Property value x 100

Example

Owners Estimate Value (OEV)/Contract of Sale is $500,000

7% rental yield would be $35,000 per annum. On a weekly basis, this equates to approximately $674 per week.

If the actual rental received is greater than $674 per week, then the rental needs to be reduced down to the 7% cap for the servicing assessment.

If the actual rental received is $674 or lower per week, then no adjustment is required.

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Credit Policy | Genuine Savings and Equity for Borrowers

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What

In cases where the Base LVR is above 90%, or for all applicants supported by a Home Guarantee Scheme, we need to confirm that the customer has savings and/or equity of at least 5% of the value of the security property.

Why

This step in the verification process ensures that the customer is unlikely to require additional funds to complete the purchase and it also safeguards transparency.

How

Below we’ve listed what we consider to be acceptable vs. unacceptable savings and/or equity sources. It’s essential that a minimum 5%1 savings and/or equity relative to the security value is verified.

At the date of the application, verify that the minimum required percentage of savings and equity meets the below criteria:

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  • Must be held in the name of the borrowers.
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  • Is in the borrowers account at the date of the application.
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  • Can be held in Australia or overseas.
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  • Was obtained from an acceptable source, as outlined in the below table
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ACCEPTABLE SOURCESUNACCEPTABLE SOURCES
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  • Funds/savings in a bank account
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  • Term Deposit
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  • Shares
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  • Gift from immediate family member2
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  • Inheritance
  • +
  • Sales of asset (other than property)
  • +
  • Bonus (net) and tax refund in a bank account
  • +
  • Equity in property
  • +
  • Funds from First Home Super Saver Scheme (FHSSS) evidenced by ATO Request Release confirmation
  • +
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  • FHOG’s
  • +
  • Unsecured borrowings (e.g. personal loan)
  • +
  • Builder’s or vendor’s rebate/incentive
  • +
  • Proposed savings or rental purchase plan
  • +
  • Savings not held in borrower/s accounts (including company/business accounts and accounts held in trust for applicants)
  • +
  • Digital currency
  • +

Notes: Acceptable sources can be held in Australia or overseas. If the customer has a CommBank account there is no need to include statements – just provide their account number in the comments. For all other sources, ensure the statement and/or Internet banking transaction listing end date is no more than six weeks prior to application date and over a one month period. For deposits paid, ensure the origin of the funds is confirmed and fits with one of the acceptable sources.

To provide evidence that the savings and equity have been held from an acceptable source, a 1 month statement is to be provided showing funds are held in the account. Providing the funds are from an acceptable source they do not need to be held in the bank account for the full month period.3

1In cases where the loan is supported by the Family Home Guarantee, we need to confirm that the customer has savings and/or equity of at least 2% of the value of the security property.

2Immediate family is defined as a parent or guardian, adult child, sibling, grandparent, aunts, uncles, spouse, former spouse or legally appointed guardian.

3E.g. A gift from an immediate family member is deposited into the customer’s CBA account the day before the application is submitted and an unconditional gift letter is provided. As the funds are held in the account at the time of application and are from an acceptable source, the customer has met the savings and equity requirements.

Note: When completing a Home Seeker application, if gift funds are not held in the customer’s account at date of application but a gift letter is held, the Home Seeker Loan can proceed without referral to a PCAA holder, providing funds are held in the customer’s account prior to the firm date of application.

 

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LAND AND CONSTRUCTION LOANS – EXAMPLE OF SAVINGS AND EQUITY

For land and construction loans the savings and/or equity needs to be calculated on the total cost. If the land is owned by the customer and they’re applying for a loan to construct a dwelling, equity in the existing land and/or additional acceptable savings can be considered when verifying savings and/or equity.

For example:

Land value/OEV$200,000
(existing land loan balance $190,500, equity held = $9,500)
Fixed Price Building Contract$250,000
Total$450,000
5% Savings and Equity required (calculated on $450,000)$22,500
Less equity in existing land$9,500 (as above)
Balance of Savings and Equity to be confirmed$13,000
The borrower needs to meet a savings and equity requirement of $22,500 with $13,000 being from another acceptable source

 

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FUNDS AND/OR EQUITY DOCUMENTATION

Provide 1 of the following documents to show the funds/equity are from an Acceptable Source and verified over a one month review period prior to the date on the loan application:

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  • Savings or account statements/Internet banking transaction listing on CommBank or other financial institution stationery
  • +
  • Passbooks with the CommBank or another financial institution
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  • Bank statements and/or Internet banking transaction listing which show all of the following:
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    - The applicants name
    - Account number
    - Individual transactions itemised with a running account balance
    - The logo of the CommBank or other financial institution
  • +

 

Verify equity held in a property that isn’t being contributed to the purchase by:

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  • Confirming property ownership is held in the applicant name via a rates notice or equivalent document
  • +
  • Verify amount of debt against that property using a loan statement and/or Internet banking transaction listing
  • +
  • Using an existing valuation, if held, or by adopting the owner’s estimated value as provided in the application balance sheet
  • +
  • Calculate the amount of equity held by deducting the loan balance from the value identified in the previous point
  • +

Here is an example:

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OEV$500,000
Existing loan$421,500
Total equity$78,500

 

Funds from First Home Super Saver Scheme (FHSSS)

To verify FHSSS funds declared by the customer on their application using the following:

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  • Transaction account statement showing the funds have been credited
  • +
  • ATO issued correspondence outlining: +
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    • Applicant’s name
    • +
    • FHSSS released amount
    • +
  • +

Note: These funds do not need to be held in a bank account for a minimum of one month.

For Home Seeker applications only: you can accept an ATO FHSSS Determination Letter as evidence of the voluntary contributions made.

 

If usual requirements are not met; this includes applications supported by a Home Guarantee Scheme, a PCAA holder can consider:


 

 

 

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Credit Policy | Confirm Customer Funds to Complete

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What

Customer's funds (equity) is the amount of money the customer gives to settle the property during purchase.

Why

Customers need to ensure they have sufficient funds to complete the transaction in full at settlement. This includes the amount they will contribute to settle the property, including any government fees and charges, stamp duty, and solicitor’s fees.

How

You need to confirm the total funds cost with the customer and complete the Broker declaration in Apply Online / CommApply.
For all borrowers with a base LVR >90%, Savings and Equity must be verified. Refer to Genuine Savings and Equity for Borrowers for requirements.

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CONFIRMING FUNDS TO COMPLETE 

To confirm customer funds to complete:
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  • Ensure the customer is aware of the Total funds required to complete the transaction including any government fees and charges, stamp duty, and solicitor’s fees.
  • +
  • Complete the declaration "Have you confirmed that the customer has the funds to complete this loan request, including any external fees and charges?"
    If the customer advises they do not have sufficient funds to complete the transaction, you will be unable to complete the application.
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Credit Policy | Evidence of Insurance

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What

For all applications, if the new property serving as collateral is not a Strata or Body Corporate, then Evidence of Building Insurance will be required prior to certification of the application. This application when assessed will include the pre-settlement condition to provide the bank with Evidence of Building Insurance.

Why

The decision notification letter will include the evidence of building Insurance condition. The evidence of Insurance must be provided, and the condition satisfied prior to certification.

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ACCEPTABLE DOCUMENTS AS EVIDENCE
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  • Certificate of Currency
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  • Certificate of Insurance
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  • Policy Schedule
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  • For CommInsure only: the Policy number can simply be noted in the comments.
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Note:

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  • Cover Notes are not acceptable documents as Evidence of Insurance.
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  • Insurance should be current on date of certification.
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CHECK THE POLICY IS FOR BUILDING INSURANCE AND VALIDATE
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  • Property address
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  • Name of at least one property owner
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  • Insurance company name
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  • Date of the insurance is current
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Note: The evidence of Building Insurance documents can be provided upfront or provided with the customer’s executed documents.

 

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Credit Policy

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Foreign Currency Income

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Back to Eligible Income

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Guidelines

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Foreign currency income is acceptable for servicing a loan for:

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  • Australian Citizens living and working in Australia or overseas;
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  • Australian Permanent Residents living and working in Australia or overseas, and
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  • New Zealand Citizens living and working in Australia.
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Outlined below is a list of eligible foreign income sources that can be used for servicing:

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All other types of foreign income are unacceptable but may be accepted on a case by case basis.

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Note:

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  • Guarantors support is not available for loans using foreign currency income for servicing. This restriction does not apply in the case of marital / de facto relationships.
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  • Where foreign currency income is used for servicing, Tax deductibility (negative gearing) is not to be applied to the application. We can only consider applying Tax deductibility (negative gearing) where there is evidence that the foreign currency income is included in Australian Tax Office (ATO) returns and there is Australian tax payable if that is the case, please leave appropriate commentary
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  • The currency stated on the employment contract will determine the currency that is used for converting to Australian dollars. Where the currency on the employment contract is different from the payslip and/or salary credits ensure the converted amount from the payslip is in line with the amount stated on the employment contract.
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Verification

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All verification documents provided in a foreign language must be translated into English. The customer will need to accompany the documents with an English translation from a translator at the level of Professional Translator (or above) currently accredited by the National Accreditation for Translators and Interpreters Ltd (NAATI). Ensure all foreign documents and the translations are sent with the Application Supporting documentation.

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Translation of documents by brokers will not be accepted under this process.

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Note:

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Care should be taken where loan proposals are taken from customers in countries where there are Government foreign exchange restrictions. Such restrictions may affect the ability of the customer to remit their loan repayments.

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Eligible foreign currencies

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Deduct 20% from the eligible gross foreign currency income.

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Convert the remaining foreign currency income to Australian dollars using the XE Currency Converter.

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Acceptable Currencies
Gold CurrenciesSilver Currencies
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  • British Pounds (GBP)
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  • Euro (EUR)
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  • Hong Kong Dollars (HKD)
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  • New Zealand Dollars (NZD)
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  • Singapore Dollars (SGD)
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  • United States of America Dollars (USD)
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  • Canadian Dollars (CAD)
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  • Japanese Yen (JPY)
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  • Indian Rupee (INR)
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  • Indonesian Rupiah (IDR)
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  • Vietnamese Dong (VND)
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  • Chinese Renminbi (CNY)**
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  • United Arab Emirates Dirham (AED)
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*Applications using other types of foreign currencies for servicing which are not specifically mentioned may accepted by Credit Decisioning provided the income amount is sensitised by at least 30% and the application is for an existing CBA customer

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*Restrictions on income and currency may apply Refer to the Eligible Borrowers Matrix for more details

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**Chinese Renminbi (CNY) is acceptable for relationship managed customers within Private Bank and Business Bank only.

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Credit Policy | Lenders' Mortgage Insurance (LMI)

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What

 

LMI is required where there is an increased risk associated with a home loan. The circumstances of the loan determine whether LMI may apply.

LMI offers protection to the bank in the event that the borrower cannot pay back the home loan. The customer could remain liable for any unpaid portion of the loan.

Why

LMI helps broaden out who can take out home loans by taking some of the Bank’s risk out of lending money, and it means more people can get the home they want sooner.

How

The maximum allowable LVR and when LMI applies depends on the circumstances of the loan. See Security Lending Margins and refer to the Postcode Lookup Tool.


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APPROVAL LIMITS
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Commonwealth Bank $2mGenworth $3.5mAggregate exposure limits (all)

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APPLICATIONS OUTSIDE DUA
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  • Total aggregate (LMI insured) facilities exceed $2.0m
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  • The loan purpose is for bridging finance
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  • The application involves Property Share
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  • Account conduct doesn’t meet guidelines
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    - 1 paid default greater than $1,000 for financial institutions
    - 2 paid defaults greater than $500 in total for non-financial institutions
    - Unpaid defaults
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  • Applications previously decisioned by Genworth
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Resources

See LVR Restrictions
Unacceptable Security, and
Professionals Offer

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Credit Policy | Loan Portability

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What

Loan portability is available on all home/investment loan products. Here we give you an understanding of the circumstances suited to loan portability so you can easily determine if a customer is eligible.

Why

Sometimes a customer decides to sell the existing and buy a new home. If they’re happy with their current home loan, loan portability allows them to take the loan with them (swapping the existing security with a new one) and save the hassle of refinancing.

How

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FEATURES
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  • Customer can take their loan with them when they sell/buy another house by substituting the security property on the loan
  • +
  • The same loan number is retained and repayment arrangements continue as if nothing has happened
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  • Customers aren’t required to complete a full application unless they request additional funds or the new position is outside normal lending margins
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  • Early Repayment costs don’t apply if the original loan is retained with no other changes
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  • Customers with a discounted variable or fixed rate home loan lower than current rate keep the lower rate
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  • Customers on a Fixed Rate home loan can reduce their balance with surplus money after settlement provided they comply with the conditions of Special Repayments
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  • Customers may only need to pay collateral stamp duty on the new mortgage unless there is an increase in the loan amount in which case they may be required to pay stamp duty on the increased amount
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CONDITIONS
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  • Requests are referred to and approved by Credit Decisioning
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  • If loan was originally approved with Lender’s Mortgage Insurance (LMI) and the loan will remain mortgage insured then Genworth is required to approve the request
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  • If an existing loan is to be transferred to another security, and that security is worth less than the existing security, the security margin appropriate for the product must be maintained
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  • Settlement for the sale of the existing property must occur simultaneously or before settlement of the new property being purchased
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  • If the property to be taken as security is outside normal lending margins, we may accept the security however LMI or Low Deposit Premium (LDP) is required - in these instances a full application is required
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  • If settlement on the existing property occurs before settlement on the property being purchased, contracts must be exchanged and executed. This ensures the new mortgage is stamped as collateral to the existing mortgage before it’s released
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  • Cash as a primary or sole security may be considered for a maximum of 90 days under the following circumstances:
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  • The loan must be secured with an acceptable security property within 90 days of settlement of the existing security property, and
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  • the proposed settlement date of the new acceptable security must be within this 90 day period and
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  • An exchanged contract or executed contract for the new acceptable security (purchase) property must be provided
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  • Borrower and Mortgagor (including Guarantor) must be identical to the existing Home Loan
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  • Funds to cover all debts previously secured by the 'sold' property must be lodged as a cash deposit
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  • Equity Unlock Loan for Senior customers must meet the standard Loan Portability requirements and reduce the limit to fall within acceptable LVR requirements
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  • A credit assessment must be conducted in cases where the security substitution increases the risk
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  • Loans in arrears may be considered under the following circumstances: +
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    • the arrears must be fully paid out from the proceeds of the sale
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    • the loan can be maintained within the servicing capacity of the customer
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    • the customer requests the Bank to sell one property to buy another in order to improve their financial position (the Bank would normally initiate such an action)
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Substitution of Security Guide

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Credit Policy | Retirement Rule

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What

The retirement rule relates to a borrower’s capacity to service the loan after retirement.

Why

We don’t place restrictions on lending to customers whose preferred loan term exceeds their stated retirement age, or who are already retired. We just need to ensure:

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  • Repayment requirements are met based on current and projected retirement income.
  • +
  • An appropriate conversation is held with the customer/s to determine how they will repay the loan when they retire.
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  • The customer’s plan to clear the debt or exit strategy from the loan post-retirement is captured. Examples include:
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    • Sale of an asset (E.g. Investment Property)
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    • Customer plans to have an accelerated repayment plan and intends to have the loan paid off before retirement.
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How

The retirement rule is determined by the:

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  • Age of the applicant/s at time of application; and
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  • Loan to value ratio (LVR).
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If at the time of application, any applicant is ...Then the retirement rule applies …

67 or older

In all cases.

Between 61 and 66

Where base LVR is greater than 60% for Owner-Occupied home loans.


When this rule applies, the applicant must demonstrate their ability to service the home loan after retirement, clear the debt or provide a relevant exit strategy.

For interest only switch applications, the retirement rule will trigger where:

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  • Any applicant is 67 or older; or
  • +
  • If at the time of the interest only expiry period, any applicant is aged 60 or over and it is an owner occupied home loan.
  • +

 

Income included in calculations must be recurrent, for example:

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  • Rental income
  • +
  • Income from superannuation funds
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  • Shares and managed funds
  • +

If retirement income doesn’t support the customer’s ability to service a loan, then repayment through bulk reduction (e.g., sale of other assets, receipt of superannuation proceeds) may be considered. You may also consider reducing the loan term. Please include any details in the comments section of the application.

Resources

Eligible Income

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Credit Policy | Satisfactory Security

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What

The reason that home loans are so affordable is because home loans are, generally, safe loans. An acceptable security is real residential property, typically freehold and leasehold including vacant land and here we outline both prime and supplementary security types.

Why

Home loans are safe because they’re backed by a security - in the case of home loans, this is usually a home.

How

Select a security type to learn more:

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Security Lending MarginsAcceptable Security
Unacceptable SecurityBuilding/Construction Loans
Company TitleRural Security
Service ApartmentsTransportable And Mobile Residential Homes
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Acceptable Securities

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Back to Satisfactory Security

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Security must consist of one or more of the following:

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  • A registered first mortgage over residential real property, eg. freehold and leasehold, including vacant land, subject to maximum Loan to Valuation Ratio (LVR) restrictions.
  • +
  • A registered first mortgage over residential real properties under the National Rental Affordability Scheme (NRAS)*
  • +
  • A security interest in a cash deposit in a Commonwealth Bank account taken as collateral security if there is a residential property as a primary security. A lending margin of up to 100% may be used for the cash deposit portion of the Security. the following cash accounts may be used as security: +
      +
    • Netbank Saver
    • +
    • Commonwealth Direct Investment Account (CDIA)
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    • Online Business Saver
    • +
  • +
  • A security interest in shares in an acceptable company title unit.
  • +
  • A registered second mortgage over residential property, providing the first mortgage is one of the following:
  • +
  • Defence Housing Loans*
  • +
  • Commissioner for Housing ACT
  • +
  • Staff Housing Loans
  • +
  • Colonial State Bank, in these cases the facility may be approved under Personal Credit Approval Authority (PCAA) guidelines subject to maximum LVR restrictions covering both debts and registration of the second mortgage to the Bank.
  • +
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Where multiple / units in the one completed development are involved, the following applies:

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  • Up to 4 dwellings in the one completed development is acceptable (dwellings can be on one title or separate titles). Note: Construction is restricted to a maximum of 4 units on the same title.
  • +
  • 5 or 6 dwellings in the one completed development may be approved by credit officers holding an exceptions approval authority provided the number of units does not exceed 25% of the total number of units in the development.
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*Note: A copy of the lease agreement must be forwarded to the Bank for DHA and NRAS properties

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Credit Policy

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Building/Construction Loan

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Back to Satisfactory Security

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Conditions For all Building/Construction Loans

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  • Construction loans (purposes 121/123/320) cannot have a non-construction purpose on the same loan. This means, loans with a non-construction purpose must be submitted as a separate loan to the construction loan. For example, Land and construction loans should be separated out into one land loan and one construction loan, rather than being combined. Interest-Only can be selected for the non-construction loan if the customer doesn’t wish to be on Principal and Interest repayments during their construction.
  • +
  • Note: The two loans can be submitted under the same application where appropriate
  • +
  • Loan purpose ‘additions and alterations of a dwelling’ (143) is categorised as a non-construction purpose
  • +
  • Loan purpose ‘construction of a dwelling, Other’ (123) should be selected for applications with structural renovations
  • +
  • The progress draw feature needs to be added for all construction loan purposes. (320), (121) and (123) – Construction of a dwelling.
  • +
  • Construction must be completed under a fixed price building contract unless the value of the building contract is equal to or greater than $1 million, in which case Cost Plus contract may be considered.
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  • Dwellings are to be retained for personal investment or residential purposes and NOT built for the purpose of immediate sale.
  • +
  • Construction loans must not be on an owner builder basis where: +
      +
    • borrowers are the directors of the company (or a party to the firm or partnership) issuing the building contract, or;
    • +
    • company/trust borrowers issuing the building contract on their own behalf
    • +
  • +
  • Construction is restricted to a maximum of 4 dwellings on the same title and must be covered by a single building contract with a single progress payment schedule.  
  • +
  • Where your customer is building three or four dwellings, the following policy will apply;
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    • The customer’s intention of the properties are to build and retain, and
    • +
    • The construction must be completed at arm’s length by a registered construction company with a fixed price building contract, and
    • +
    • The construction of more than two dwellings to have a maximum LVR of 70%, and
    • +
    • A minimum contingency of 5% being held on top of the fixed-price building contract to mitigate any potential construction overruns. Where a costing report is required and the contingency stipulated is higher than 5%, the higher contingency percentage will apply; and
    • +
    • No LMI/LDP will be available.
    • +
  • +
  • For progressively drawn loans, a draft building contract or builders tender, proposed finishes and specifications, draft building plans plus quotes for any 'Out of Contract' items must be provided by the broker on submission of the application
  • +
  • An 'as if complete' valuation is required for all construction loans.
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  • The progress payment inspections required are dependent on the building contract price, outlined at the bottom of this page.
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  • Construction loans will be progressively drawn according to the progress payment schedule.
  • +
  • Customers should be made aware that they must use all of their own equity (e.g. personal savings or First Home Owners Grant, if applicable) before any progressive payments are made from their loan towards the construction.
  • +
  • Construction must commence within 12 months from the disclosure date on the Consumer Credit Contract Schedule and be completed within 24 months from the first draw down. If not, approval of the loan or any undrawn portion of the loan may be withdrawn at the Bank's discretion
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Additional requirements for fixed price building contracts > $1 million

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  • A Costing Report will be ordered to obtain an independent confirmation of the cost of the construction. Costing reports may take up to 12 business days to be returned, please advise customers of this.
  • +
  • A costing report usually includes a 5% contingency allowance. You must include this amount in the overall construction costs to support any unexpected increases in building costs. These funds are to be treated as additional customer contribution and the borrower/s will need to demonstrate they hold sufficient funds to complete and if used, receipts are required to confirm payment to builder. Any contingency allowance which goes unused during the construction will be released back to the customer/s once the final progress inspection has been returned 100% complete.
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  • Some contracts may include a retention clause where a percentage of the invoice is reserved in a separate account as per an agreement by customer and builder. Retention is not held nor controlled by the bank. Unless a second account is provided to the bank, invoices will be paid in whole to the BSB and account number on the invoice, the bank must pay the whole stage as per the progress payment schedule (if fixed price contract). Retention amount must be detailed on the invoice.
  • +
  • Customer and/or builder must hold the retention funds themselves.
  • +
  • A progress payment inspection is required before the release of each progress payment where the building contract amount is $1.5m or greater.
  • +
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Digital Signatures

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  • It is generally acceptable to receive electronically executed building contracts including progressive payment schedules, contract variations and council stamped plans.
  • +
  • Customers applying for any of the First Home Owners Grant Schemes (FHOGS). Refer below for states accepting electronically executed Contract of Sale or Building Contract along with FHOG application.
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StatesExecuted documents (Contract of Sale or Building Contract) for the First Home Owners Grant Schemes (FHOGS)
Australian Capital Territory (ACT)
New South Wales (NSW)
South Australia (SA)
Victoria (VIC)
Western Australia (WA)
Acceptable to receive electronically executed Contract of Sale or Building Contract
OR
Must physically sign the original document (Wet Signature) 
Queensland (QLD)
Tasmania(TAS)
Northern Territories (NT)
Must physically sign the original document (Wet Signature)
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  • It is acceptable to receive digitally signed progressive payment invoices where the signature still resembles the customer's wet signature (e.g. using an iPad or stylus or previously scanning and saving a copy of the signature). Signatures created by typing are not acceptable. See here for reference examples.
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Out of Contract Items

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  • The Bank will accept up to 10 "Out of Contract" items per application so long as their total does not exceed of 20% of the Primary Building Contract amount.
  • +
  • "Out of Contract" construction items are additional improvements or renovations being completed in conjunction with the construction of a dwelling that do not form part of the scope of fixed price building contracts with a primary builder. They are restricted to non-structural works, such as kitchen and bathroom prime cost items, and floor coverings etc. They may also incorporate ancillary improvements, such as swimming pools, pergolas and landscaping etc.
    Note: Some out of Contract items such as Swimming Pools, Sheds etc. may require additional council approval and evidence will be required prior to funding the item.
  • +
  • All additional work must be formally quoted for both supply and installation. These quotes must be provided to the Bank's Valuer completing the valuation at origination, to ensure they are included in the "as if complete" value of the property.
  • +
  • CBA Mortgage Services will reconcile the total costs of the Construction project, (inclusive of "out of contract" items), to ensure all costs can be met by both loan funds and client's equity, prior to unconditional approval.
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Prior to releasing loan funds for "out of contract" items, CBA Mortgage Services will ensure the following requirements are met:

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  • A formal Invoice from the Contractor confirming work is completed, has been received together with a letter signed by the client(s) confirming completion of work.
  • +
  • Where any individual "out of contract" item is $30,000 or more, a progress inspection from the Bank's Valuer will be obtained to confirm completion of work.
  • +
  • Where the customer has paid the invoice and is requesting a refund, NetBank receipts are accepted for out of contract items where suitable payment account details are displayed. E.g. Name/Company, BSB and Account number. The invoice is to be provided along with the receipt.
  • +
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Upon request, up to a total $30,000 in bank-controlled funds for out of contract items may be released to be controlled by customers without the above requirements being demonstrated.

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Where there are variations or where "out of contract" items are not completed / required, resulting in undrawn loan funds, these undrawn funds will be withdrawn by the Bank. Where incomplete "out of contract" items do not pertain to the "fit out" (e.g. pergolas, driveways, pools etc.), an "occupation certificate" (or State equivalent), must be obtained prior to the completion of the construction loan.

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Progress Payment Schedule

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The customer must provide a progress payment schedule as part of the building contract. It must be confirmed that no more than 50% of the funds are used for deposit to frame stages.

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For the purpose of calculating the 50% up to frame stage requirement, funds used for the following purposes may be excluded: demolition, siteworks, excavation, pool shells and necessary electrical or drainage works.

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The following example shows an acceptable progress payment schedule:

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  1. Slab including deposit - 15%
  2. +
  3. Frame - 15%
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  5. Enclosed - 35%
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  7. Fixing- 20%
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  9. Practical completion - 15%.
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The following example shows an acceptable progress payment schedule in which 45% of total build cost (excluding demolition and excavation) takes place up to frame stage

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  1. Demolition and excavation – 10%
  2. +
  3. Slab - 20% including customer's 5% deposit already paid
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  5. Frame - 25%
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  7. Lock up - 25%
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  9. Fix - 10%
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  11. Completion - 10%.

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The following example shows an unacceptable progress payment schedule due to over 50% of funds being used for deposit, slab and frame stages.

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  1. Siteworks – 5%
  2. +
  3. Slab including deposit - 30%
  4. +
  5. Frame - 25%
  6. +
  7. Enclosed - 25%
  8. +
  9. Fixing- 10%
  10. +
  11. Practical completion - 5%.
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Note: Prior to Slab stage, funds cannot be released where the LVR against the land value exceeds 95%.

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Construction of multiple dwellings

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  • Servicing cannot be reliant on the sale of one or more of the constructed dwellings
  • +
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Note: Where the proposal is to construct more than one dwelling on the same title, potential subdivision cannot take place until the construction is complete. Therefore, the proposal should be considered on an “in one line basis”, with the subdivision ignored for the purposes of the construction and the valuation. (i.e. we cannot consider the dwellings to be on separate titles and we cannot consider the potential security value once and if the dwellings are subdivided)

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Care must be made to ascertain whether or not the proposed construction is part of a split contract for multi property developments. Where the security is identified as being part of a split contract for multi property development, the loan must be treated on an 'Off the plan' basis, with no loan funds to be released until the development is completed.

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The construction must be covered by a single building contract with a single progress payment schedule.

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Construction Loans in a Company/Trust (or Firm or Partnership)

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  • Servicing must be demonstrated using independent and ongoing income (i.e. Where the applicant derives their income from regular salary/employment or business
  • +
  • Proposed rental income can be considered for servicing purposes but should be supplementary to main income source
  • +
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Note: Where the applicant derives their income from property development, the purchase and sale of property and/or they need to sell a completed dwelling to make the application viable, the proposal is not acceptable as a Home Loan or Investment Home Loan.

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 AcceptableExcluded
ApplicantAJ Smith Family TrustTJ Development Trust
Director OccupationDoctorEngineer/Builder
Income SourceMedical Specialist- income derived from medical activitiesConstruction/Capital Gains- income derived from construction and sale of dwellings
Purpose/DriverIncrease Property Portfolio- Looking to retain properties and obtain rental incomeMake a profit- Looking to build with a view to generate short term profit by the sale of one or more dwellings
ServicingServicing can be demonstrated based on income from medical practice. Income position will be enhanced by the constructed dwellings.Servicing is reliant on business activities and potentially the sale of constructed dwellings. Earning potential may be impacted by the construction with sale proceeds and/or rental contributing to business income
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Costing Reports

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A costing report to confirm the validity of a contract price with progress payment inspections at each stage will be required for residential buildings being constructed under a signed contract when any of the following circumstances arises:

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  • The contract price is out of line with the work being done.
  • +
  • The contract price is not fixed (e.g. rise and fall) and is more than $1 million 
  • +
  • The fixed price contract price is more than $1 million. (note progress payment inspections will not be required at each stage unless the contract price exceeds $1.5m).
  • +
  • The construction type is uncommon either because the building site or the architectural design has features likely to give rise to unusual costs.
  • +
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Note: We will not accept a non-fixed or cost plus contract where the contract is $1 million or less. Customers with non-fixed or cost plus contracts should be advised that they must ensure they have equity available to cover the price fluctuations.

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Acceptable Building Contracts

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Contract amountAcceptable contract
Up to and including $1 millionFixed Price building contracts
Greater than $1 millionFixed Price or Cost-Plus building contracts
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Fixed Priced contracts

+

A fixed price contract is a contract in which the builder has agreed to complete the work for an agreed fixed amount. 

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Generally the contract provides for payment of an agreed amount with a provision for adjustments.  Adjustments may be made for:

+
    +
  • Variations to the work
  • +
  • Extra costs incurred as a result of certain delays
  • +
  • Variations in the cost of the work for certain unexpected difficulties in performing the contract, or
  • +
  • Latent ground conditions.
  • +
+

Note: This type of contract is still known as a fixed price contract.

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Rise and Fall clauses may be included within a fixed price building contract, this enables the builder to pass on fluctuating input costs to the customer based on an agreed formula within the building contract Rise and Fall clauses may appear as a separate section within the building contract or embedded within the Progress Payment Schedule. The rise and fall clause is an agreement between the customer and the builder and the customer will have to fund any increased costs unless there is a surplus in the construction loan to cover the increase. If the client cannot source funds themselves, they would have to submit a new application and still meet servicing requirements.

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Note: In Victoria and Western Australia, Rise and Fall clauses are illegal for contract sums under $500,000.

+

 

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Variations to a Fixed Price building contract.

+
    +
  • Brokers must confirm and provide the bank with any variation to the building contract.
  • +
  • Brokers must provide a physically signed (wet signature) variation document by all parties (builders signature not required) on the original building contract to the Bank which includes a specific breakdown of all changes for review
  • +
  • Prior to the first/upcoming progress payment, the customer is required to fund any debit variation to the contracted amount (increasing price of the contract), prior to the bank releasing funds.
  • +
  • If there is a credit variation to the building contract (reducing the price of the contract), the bank will remove undrawn funds from the loan by the amount of the variation, unless the item removed is replaced by an Out of Contract (OOC) item deemed ‘like-for-like’ by the bank. Otherwise, it is an item which has not been assessed as part of the valuation and dollar value may not correspond to 'on complete' value to the property.
  • +
+
+ E.G. Customer removes $20,000 fully ducted air-con system from contract and replaces it with an OOC split-system worth $8,000. Customer spends the $12,000 credit on bathroom upgrades. The bank will remove $12,000 from the undrawn funds and the customer must pay for the $12,000 OOC bathroom upgrades prior to the bank releasing any more funds, as only $8,000 could be verified as ‘like-for-like’. +
+
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+ NOTE: As per the Usual Terms and Conditions we reserve the right not to pay any construction loan drawing if the customer has made variations without bank approval to the building contract.
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Cost Plus-Contracts

+

 A cost-plus contract is a contract where a builder obtains material and services throughout the stages of the building process and costs are passed to the owners, with an agreed margin to cover overheads and profits

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Building contracts where the price is not fixed represent an increased risk to both the customer and the Bank as the cost may increase significantly and this could result in the customer having no access to further equity or borrowings to complete the construction. The customer should have access to substantial additional equity, borrowings or surplus funds to cover increased costs, should they arise.

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A costing report is required at each stage of a cost plus build.

+

 

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How to Identify a Cost-Plus Contract (Non-Fixed Price contract)

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    +
  • Front page of the building contract to state cost plus-contract or simple works contract
  • +
  • There will be no actual progress payment schedule
  • +
  • The contract will note progress payments to be paid on a monthly basis
  • +
  • Where architect details are included in the building contract this could mean they would be overseeing the project.
  • +
+

 

+

Simple Works Contract (Fixed Price Contract)

+
    +
  • Simple Works is a fixed price contract which is not on a staged basis, but progressively paid on a frequency basis for completed works (commonly fortnightly or monthly).
  • +
  • As progress payments are not released on a staged basis, costing progress reports are required for every invoice. This is because Quantity Surveyors can verify the works completed where a progress payment schedule is not specified in the contract, while valuers cannot. When identifying a Simple Works contract the front page of the building contract will usually state ‘Simple Works Contract’. If not and the contract is fixed price but has no progress payment schedule, it may be a Simple Works contract.
  • +
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Termination of building contract

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For builders who have been terminated or gone into liquidation we are required to collect additional documentation to enable the build to proceed.

+

Note: The bank will not accept the customer becoming an owner builder to complete the build. The below requirements must be adhered to.

+
    +
  • The following documents are to be obtained and forwarded to the bank CC LPCNSWFundings@cba.com.au: +
      +
    • Termination agreement/letter to advise the original contract is no longer in effect (a statutory declaration can be accepted from the client where a termination agreement cannot be provided)
    • +
    • New builders fully executed building contract
    • +
    • Confirmation from new builder that council approved plans and specifications have not changed
    • +
    • Public liability insurance and builders contract of work insurance
    • +
  • +
+

A new valuation will be ordered by Progress Payments to ensure lending obligations are met. Once confirmed new commencement letter will be issued.

+

Note: Any shortfall will be required to be paid by your customers own funds prior to the bank releasing Home Loan funds

+

 

+

Insurances

+
    +
  • Builders Contract of Works Insurance covers the loss or damage to materials and work during the construction period. +
      +
    • The builder/tradesperson must hold this insurance.
    • +
    • the policy must include: +
        +
      • Insurance amount equal to the Building Contract Price
      • +
      • Name of owner
      • +
      • Address of construction property or 'Anywhere in Australia'. Variants to this description may include but are not limited to: +
          +
        • 'Australia wide', or
        • +
        • 'anywhere in + + ', or +
        • +
        • 'within the boundaries of Australia and its territories', or
        • +
        • 'anywhere from + + to but including ' +
        • +
      • +
      • Expiry date
      • +
    • +
  • +
  • Public Liability insurance must include all of the above but the insurance amount must be for a minimum of $5 million. It should also state the insured party as the building company carrying out the work at the security address.
  • +
+

Note: If any of the above are not on the policy the Broker must contact the customer and advise that they must provide an acceptable insurance policy.

+

 

+

Valuations and Inspections

+

Valuations are required at the following stages of the Construction loan process:

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
 Initial Costing Report Requirements Progress Inspection Requirements
  Contract Price $0-$350,000 Contract Price $350,001 - $1,500,000 Contract Price $1,500,000+
Fixed Price Building ContractOnly for Construction costs greater than $1mFinal stage only - Progress Payment Inspection.First and Final stages - Progress Payment Inspection.

All stages - Progress Payment Inspection.

Note: At any point, where payment doesn't satisfy Retail Home Lending Operations (RHLO) criteria to confirm the work has been completed or cost to complete isn't in line with original contract, a costing inspection report will be ordered, and the customer will no longer be eligible for ongoing progress payment inspections for the rest of the construction.

Cost-Plus Building Contract

Yes

All stages - Costing Inspection Report.
NB: Cost Plus Building Contracts are unacceptable under $1m
Simple Works Building Contract

Yes

All stages - Costing Inspection Report.

+

Note: Fixed price building contracts where the progress payment schedule is not structured into milestone stages will be treated as simple works contract for valuation purposes

+

Releasing funds prior to Slab stage

+

Prior to Slab stage, construction funds may be released only where the LVR against the land value is 95% or lower. The land value may be taken from the As-if Complete valuation. This requirement covers both release of deposit and release of pre-slab stages including demolition and siteworks. However, construction funds must not be used towards land settlement.

+

An example is provided below for a construction application for renovations in which the release of funds is acceptable, with an LVR against land value under 95%:

+ + + + + + + + + + + + + + + + + + + + + + + + + + + +
Existing debt secured by construction property$450k
New construction loan for renovations$400k
As-if Complete Valuation$1m (600k land value, $400k improvements)
Funds to be released prior to slab stage for demolition$100k$100k
LVR calculation for purpose of early release of funds(Existing debt + funds to be released) / land valuation
LVR against land value$450k + $100k/$600k = 92%
+

 

+

Building/Construction Product
Building/Construction Process

+
+

Care must be made to ascertain whether or not the proposed construction is part of a split contract for multi property developments, refer "Split Contracts" for Multi-Property Developments for details. Where the security is identified as being part of a split contract for multi property development, the loan must be treated on an 'Off the plan' basis, with no loan funds to be released until the development is completed.

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Credit Policy

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Company Title

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Back to Satisfactory Security

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Security Interest in shares in Company Title units

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Company title is a term used to describe an interest in real property where the registered proprietor of the land is a service company and the constitution of the service company divides the building into multiple occupancies. The right to occupy a specified area of the building (eg. an apartment) is allocated by attaching rights to particular classes of shares and the right to occupy is automatically transferred if the shares are sold.

+

 

+

Acceptable securities for company title are limited to those meeting the following requirements:

+
    +
  • in New South Wales postcode locations A and B
  • +
  • in Victoria, Queensland, Tasmania, Northern Territory, South Australia and Western Australia postcode locations A, B, C, D, E, F and G (postcode location classifications are set out below)
  • +
  • the number of units in the development is four or more
  • +
+

 

+

Master Postcode Lists

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New South Wales and the Australian Capital Territory

+

Victoria

+

Queensland

+

South Australia

+

Western Australia

+

Tasmania

+

Northern Territory

+

 

+
+

Documents/Execution

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The following documents are required for Company Title properties:

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Financial statements of the company owning the real property for the past 2 years. Financial Information provided is to be no more than 12 months old
Memorandum and Articles of Association of the company owning the real property
Copy of the share certificate(s)
Copy of any Agreement for Sale (if applicable)
Copy of minutes detailing the setting of current levies and/or special levies
Name and telephone number of company secretary
+

 

+ Lending Services will produce the Borrowers Documentation Pack & forward it to the nominated party. (I.e. Broker or Customer) +
+
+   +
+
+ Ensure that the customer is made aware that they are to provide the Company Director/Secretary with the Consent to security over shares for their execution. +
+

Note:

+
    +
  • You must ensure the Company Director/Secretary sign the Consent to security over shares and no amendments have been made to the documentation to avoid any application delays
  • +
  • The Bank will not be obliged to fund the loan should the Consent to security over shares document not be executed or if it is returned altered or amended
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Credit Policy

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Rural Residential Property

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Acceptable Rural Residential Property Criteria
Rural properties up to 50 hectares with a completed dwelling +
    +
  • Must have a dwelling on it and be zoned by the local government for residential occupancy
  • +
  • Required to be connected to all normal services (i.e. water, sewerage, electricity etc.)
  • +
  • Property must be fully accessible with legal access
  • +
  • Income generated by the property (total turnover/sales) cannot exceed 25% of the total other eligible income included in the application
  • +
  • Income from the property can be utilised in servicing including addbacks (e.g. interest and depreciation), any losses (if applicable) must also be included
  • +
  • Income from the property must be verified as part of the current Eligible Income (i.e. Self Employed, Rental Income
  • +

Notes:

+
    +
  • External valuation is required. Valuation must be ordered through CommVal or manually via the Credit Team where CommVal does not allow you to order
  • +
  • Property is to be valued on the basis of house and land only (i.e. not a ‘going concern’ or ‘in use’ value).
  • +
  • Valuation must evidence property is within permitted use rights i.e. can have a residential dwelling
  • +
Rural properties in excess of 50 hectares and up to a maximum of 100 hectares may be considered as an exception by Credit where the following criteria have been met
+
    +
  • In addition to the above criteria; the 
  • +
  • LVR against the proposed property does not exceed 70%
  • +
  • Can only be used for owner occupied purposes
  • +
  • Not acceptable for loans with LMI or LDP
  • +
Rural properties up to 50 hectares with vacant land
+
    +
  • Property is zoned by the local government for domestic occupation
  • +
  • Loan repayment capacity is not dependent upon income generated from the property
  • +
  • Land is devoid of any improvements
  • +

Notes:

+
    +
  • External valuation is required. Valuation must be ordered through CommVal or manually via the Credit Team where CommVal does not allow you to order
  • +
  • Property is to be valued on the basis of land only (i.e. not a ‘going concern’ or ‘in use’ value)
  • +
  • Vacant land size greater than 11 hectares is unacceptable security for loans with LMI or LDP.
  • +
+

 

+

Determining whether the total turnover/total sales is greater than 25% of the other household income (determine security eligibility)

+ + + + + + + + + + + + + + + + + + + + + + + + + + + +
StepAction
1Review the most recent financials evidencing income generated from the property.
2Determine the total turnover/total sales (before expenses) from the financials.
3Determine the total other eligible household income used in the application.
4 + + + + + + + + + + + + + + + +
If...Then...
Percentage is 25% or lessThe property is eligible
Percentage is greater than 25%The property is not eligible under this process but can still be considered as a secondary security
5End of process.
+


Examples:

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 Example 1Example 2Example 3
Income - PAYG$100,000
$100,000$100,000
Rental income (from another property$11,800$11,800$11,800
Turnover from property$10,000$20,000$40,000
Percentage of turnover from the property over other eligible income10,000/(100,000+
11800)= 8.94%
20,000/(100,000+
11,800)= 17.89%
40,000/(100,000+
11,800)= 35.78%
Acceptable security?YesYesNo
+

 

+

Determine when income generated from the property is to be considered for servicing purposes

+

Note: Income generated from the property which is used for servicing purposes must be from the customer’s own business/es.

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Security typeRental incomeIncome generated from the propertyApply net losses
New/Purchase propertyYesNo*No*
Existing/proposed property where the applicant has generated incomeYesYes**Yes
+

*where the business has been run by the applicants who are now looking to purchase the property. In this scenario, where the property has recorded a net loss, the loss would have to be included in the application.

+

**Where the customer confirms their intention is to continue the income generating activity attached to the land.

+

The income used for servicing purposes must be the net profit/loss position (i.e. after expenses). To determine the net profit/loss position, follow the Self-Employed (full verification) process.

+

It is not always necessary to utilise the net profit generated from the property for servicing purposes however where there is a net loss recorded in the applicant’s financials, the loss must always be recorded.

+

Examples:

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 Example 1Example 2
Income – PAYG$100,000$100,000
Property Income (NPBT + Addbacks)

Income: $10,000
Expenses: $2,000

NPBT: $8,000

Income: $20,000
Expenses: $25,000

NPBT: (-$5,000)

Income for servicing$108,000$95,000
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Credit Policy

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Security Lending Margins

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Back to Satisfactory Security

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Residential Real Property

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LVR limits

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These are the maximum allowable LVRs and a lower LVR may apply depending on application characteristics. LVRs on this page include LMI or LDP premiums as applicable. 

+

The maximum LVR and whether LMI is applicable can also vary depending on the circumstances of the loan. Refer to the Postcode Lookup Tool for specific policy.

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Product/Loan type/Loan purpose/Payment typeMaximum Total LVR
StandardWith LMI/LDP 
Home Loans with Principal & Interest payments3, 480%95%
Home Loans with Interest Only payments80%80%
Investment Home Loans with Principal and Interest payments480%95%
Investment Home Loans with Interest Only payments80%90%
Externally Refinanced loans1, 2, 3, 580%90%
Personal Investment780%80%
Bridging Loans80%80%
Construction Loans2, 3, 680%90%
+

For all customers refinancing their debts from another financial institution. Where the original loan purpose was for “personal investment purposes” the maximum LVR (including capitalisation of LMI) is 80%

+

2First Home Guarantee (FHBG), New Home Guarantee (NHG) and Regional First Home Buyer Guarantee (RFHBG) applications have a maximum LVR of 95%

+

3Family Home Guarantee (FHG) applications have a maximum LVR of 98%

+

4Medico Plus+ applications have a maximum LVR of 94.99% refer to Medico Plus+ Offer

+

5External refinance of construction loans is an unacceptable security

+

6Customers constructing three or four dwellings will be restricted to a maximum LVR of 70%

+

7Cryptocurrency or digital assets are an unacceptable purpose

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Foreign income and/or residency
Maximum LVR
Australian Citizen living and working in Australia or overseas and receiving PAYG income in AUD or a gold currency95%
Australian Permanent Resident or New Zealand Citizen living and working in Australia and receiving PAYG income in AUD or a gold currency95%
Australian Citizen living and working in Australia or overseas and receiving PAYG income in a silver currency

Australian Permanent Resident or New Zealand Citizen living and working in Australia and receiving PAYG income in a silver currency

Australian Permanent Resident living and working overseas and receiving PAYG income in AUD or gold and silver currencies
80%
Specified Temporary Australian Resident living and working in Australia and receiving PAYG income in AUD70%

All other LVR restrictions still apply, e.g. investment home loans and Line of Credit
If LMI/LDP is not available or is refused, the maximum LVR is 80%.
A lower maximum LVR may apply depending on the circumstances of your loan.

+

Refer to Eligible Borrowers matrix for details. 

+

 

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Individual Security Property Value Maximum LVR
Greater than $3m to less than or equal to $5m subject to the following criteria: +
    +
  • No Valuation Risk Alerts
  • +
  • Not a construction Loan
  • +
  • CBA internal credit scoring
  • +
80%

Greater than $3m to less than or equal to $6m subject to the below criteria:

+
    +
  • No Valuation Risk Alerts;
  • +
  • Not a construction loan;
  • +
  • Property must be a detached house;
  • +
  • CBA internal credit scoring
  • +

Located in one of the following Group B postcodes: Bondi, Bondi Beach, North Bondi, Tamarama (2026), Double Bay (2028), Cammeray (2062), Northbridge (2063), Killara, East Killara (2071), Cremorne, Cremorne Point (2090), Manly, Manly East (2095), Hunters Hill, Woolwich (2110), Camberwell East, Canterbury (3126), Brighton, Brighton North (3186)

80%

Greater than $5m to less than or equal to $10m subject to the below criteria:

+
    +
  • No Valuation Risk Alerts;
  • +
  • Not a construction loan;
  • +
  • Property must be a detached house;
  • +
  • CBA internal credit scoring
  • +

Located in one of the following Group A postcodes: Bellevue Hill (2023), Bronte, Waverley (2024), Darling Point, Edgecliff, Point Piper (2027),  Rose Bay (2029), Vaucluse, Dover Heights, Rose Bay North, Watsons Bay, (2030), Mosman (2088), Palm Beach, Coasters Retreat, Currawong Beach, Great Mackerel Beach (2108), Toorak (3142)

80%
Greater than $3m to less than or equal to $5m (if the above criteria isn't met)75%
Greater than $5m to less than or equal to $12m (if the above criteria isn't met)70%
Greater than $12m to less than or equal to $30m65%
Greater than $30m60%
+

 

+

LVR restrictions for home lending based on application characteristics (Medico Plus +)

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Individual Security Property ValueMaximum LVR
More than $3 million to less than or equal to $5 million - subject to all of these criteria: +
    +
  • No Valuation Risk Alerts; and
  • +
  • Not a Land and/or construction loan; and
  • +
  • Debt to income ratio (DTI) no greater then 6
  • +
  • CBA internal credit scoring
  • +
89.99% subject to Medico Plus Offer

Greater than $3 million to less than or equal to $6million subject to the below criteria:

+
    +
  • No Valuation Risk Alerts;
  • +
  • Not a construction or land loan;
  • +
  • Debt to income ratio (DTI) no greater than 6
  • +
  • Property must be a detached house
  • +
  • CBA internal credit scoring
  • +

Located in one of the following Group B postcodes: Bondi, Bondi Beach, North Bondi, Tamarama (2026), Double Bay (2028), , Cammeray (2062), Northbridge (2063), Killara, East Killara (2071), Cremorne, Cremorne Point (2090), Manly, Manly East (2095), Hunters Hill, Woolwich (2110), Camberwell East, Canterbury (3126), Brighton, Brighton North (3186)

89.99% subject to Medico Plus Offer

Greater than $5 million to less than or equal to $10 million subject to the below criteria:

+
    +
  • No Valuation Risk Alerts;
  • +
  • Not a construction or land loan;
  • +
  • Debt to income ratio (DTI) no greater than 6
  • +
  • Property must be a detached house
  • +
  • CBA internal credit scoring
  • +

Located in one of the following Group A postcodes: Bellevue Hill (2023), Bronte, Waverley (2024), Darling Point, Edgecliff, Point Piper (2027), Rose Bay (2029), Vaucluse, Dover Heights, Rose Bay North, Watsons Bay, (2030), Mosman (2088), Palm Beach, Coasters Retreat, Currawong Beach, Great Mackerel Beach (2108), Toorak (3142)

89.99% subject to Medico Plus Offer
+

 

+

Acceptable Security and Acceptable Security Lending Margins

+

The definitions for residential, commercial and rural property are available below.*

+

Where LMI is not available a lower maximum LVR may apply depending on the circumstances of the loan.

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TypeSecurity Lending MarginLMI/LDP available (subject to above limits)PrimeCollateralNotes/References
Cash Deposit Held in a CBA Account100%No NoYes  
Residential House Property80%YesYesYesThese Maximum LVRs also apply to borrowers eligible for the First Home Owner's grant (FHOG).

Note: Hobby farms and rural securities* up to 50 hectares
are treated as residential real property for SLM & LVR purposes.
 
Rural Residential/Hobby Farm70%NoYesYesProperty size greater than 50 hectares to a maximum of 100 hectares can be considered subject to meeting the criteria outlined in rural securities.
Residential Vacant Land80%YesYesYesIncludes rural vacant land securities that are suitable for a residential building site.

Note: Where a building loan is involved, the LVR is to be applied against the 'as if complete' valuation.
 
National Rental Affordability Scheme (NRAS)80%NoYesYes 
Leasehold Property in ACT80%YesYesYesThere is no freehold estate land in the ACT instead there is a leasehold system. This means that a right to use the land for a specified term, usually for terms of 99 years. The issue of leases are governed by the Land (Planning and Environment) Act 1991 and Real Property Act 1925.

Vacant land - development must commence within a specified term e.g. For residential uses the standard clause in the lease states that construction must start within 12 months of the commencement of the lease and to be completed within 24 months.
 
Leasehold estates80%NoYesYes

The following leasehold properties are acceptable:

+
    +
  • Freehold estates or fee simple (excluding the ACT);
  • +
  • Perpetual leasehold estates;
  • +
  • Non-agricultural leaseholds;
  • +
  • Term leaseholds (NSW only);
  • +
  • Strata title leasehold estates.
  • +

For all leasehold estates, a satisfactory valuation report is to be obtained and the credit facility must mature at least two years before the expiry date of the leasehold.

Note: Principal and interest repayments (interest only is unacceptable).

Sub-leases of leasehold estates80%NoYesYes

A sub-lease of a leasehold estate may be acceptable subject to the following conditions being met:

+
    +
  • An investigation by CBA’s legal department;
  • +
  • A satisfactory valuation report;
  • +
  • Principal and interest repayments (interest only is unacceptable);
  • +
  • The credit facility must expire two years before the expiry date of the sub-lease.
  • +
Commercial PropertyNilNoNo Yes

Commercial property is not acceptable:
 

+
    +
  • As prime security for Consumer Lending products; or
  • +
  • For any application involving LMI.
  • +

However, Commercial Property, as defined below, may be taken as supplementary security for Consumer Lending products to avoid the need for LMI where the security will: 

+
    +
  • Provide an overall LVR that does not exceed the combined Security Lending Margins applicable to each security type; and
  • +
  • The LVR against residential security solely is not more than 100%.
  • +

For New Loans

The ESV of the Commercial Property is to be input as Nil, thus enabling these loans to be identified as requiring 100% risk weighting for Capital Adequacy. 

Care: When residential security is released, the residual debt cannot rest solely or mainly against commercial security. The debt must be supported by residential security or cash as primary security.

Commercial Property for the purpose of this instruction will include:

+
    +
  • Industrial or commercial units.
  • +
  • Strata Titled Offices.
  • +
  • Rural Properties greater than 50 hectares unable to be mitigated for residential purposes.
  • +
  • non-complying services apartments.
  • +
  • office or factory buildings.
  • +

Specialised properties such as barristers' chambers, hospitals, theatres, schools, development sites, hotels (freehold and leasehold), motels, specialised and commercial leasehold (where the lessor and mortgagees' consent are required) or any property that needs to be valued as a 'Going Concern' are not acceptable as Supplementary security for Consumer lending products.

Serviced/Managed Apartments (complying)80%NoYesYesCare: Serviced/Managed Apartments must comply with the Serviced Apartments.
Serviced/Managed Apartments (non-complying) 50%NoYesYesCare: For Serviced/Managed Apartments that do not comply with Serviced Apartments.
Strata Title80%YesYesYes 
Stratum Title80%NoYesYesStratum estate/title in Victoria is an early form of subdivision of buildings in which the land is defined by both vertical and horizontal dimensions. It generally relates to a subdivision of a block of flats.  
Community Title80%YesYesYesNote: Community Title properties in NSW, VIC & SA are only acceptable for LMI if the development has been fully completed and not part of a multi storey complex.
Company Title80%NoYesYes

Company Title, with acceptable securities being limited to:

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  • Postcode locations A & B in NSW
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  • All Postcode locations A, B, C, D, E, F & G in VIC, QLD, TAS, NT, SA & WA.
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  • Statutory declaration is provided by the service company.
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  • complex contains 4 or more dwellings.
  • +

Refer to: Company Title.

Mobile Home80%NoYesYesSecurity must comply with instructions listed in:
Transportable and Mobile Homes
 
Transportable Home80%YesYesYesSecurity must comply with instructions listed in:

Transportable and Mobile Homes
.

Transportable or pre-fabricated homes should not be confused with any form of "Mobile" or temporary home, which may or may not be permanently affixed to a building site. Mobile homes of any type are not an acceptable security for mortgage insurance.
 
Relocatable Home80%NoYesYesSecurity must comply with instructions listed in:

Transportable and Mobile Homes.
 

Residential Properties under construction- Under Signed Contract

(Building/Construction Loans)

80%YesYesYes

Also refer to instructions listed in:

Building/Construction Loans


Note: Owner Builder loans are unavailable.
 

Off the Plan purchases80%YesYesYes 
4 Units in one completed development80%YesYesYes 
2 units under construction in one development80%YesYesYes 
5 or 6 units which represent 25% or less of the total development80%YesYesYesLoans for five (5) or six (6) dwellings in the one development may be approved, providing the number of units does not exceed 25% of the total number of units in the development and the properties are valued on an 'in one line'* basis (i.e. Purchase price cannot be applied.)

*Note:  A market value determined on an 'in one line' basis refers to the situation where a real property has (or will have) more than one lot or unit, and the value is calculated on the basis that all of the lots or units will be sold to one buyer who intends to sell each individual lot or unit for a profit. An 'in one line' value may also be referred to as a 'held in one line' value. 
 
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* For the purpose of valuing only, residential real property is defined as:

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  • Dwellings used for domestic occupation (either owner occupied or tenanted) which will accommodate up to two family units (e.g free standing dwellings, strata and company title units and semi-detached dwellings) or
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  • Vacant land zoned by the local government for domestic occupation (including hobby farms, rural allotments and homes on large blocks).
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For the purposes of valuing only, commercial real property comprises the following properties:

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  • All properties used for business purposes (other than farming) such as individual properties Commercial Real Property (e.g factories and warehouses), retail properties (e.g shops), office buildings and going concerns (e.g abattoirs, hotels, caravan parks and hospitals).
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  • All specialised properties (e.g child care centres, reception centres or sport complexes), even if they are associated with non-profit organisations (e.g churches, retirement villages or schools).
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  • Five or more lots or units in a multi-unit residential development (e.g a block of flats), irrespective of whether this represents the entire complex or a percentage ( even minority percentage) of the total development
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  • Properties where there are three or more dwellings situated on the one certificate of title.
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For the purpose of valuing only, rural real property is defined as any farm which on its own or in conjunction with other real property has the following characteristics:

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  • Primarily used for agricultural or livestock uses.
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  • Possesses commercial or potentially commercial features to produce sufficient income to meet operating expenses and sustain the farm/capital improvements (i.e it does not include hobby farms as these are included in the definition of residential real property).     
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  • Vacant land zoned to allow any of the above.
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Serviced Apartments

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Serviced Managed Apartments

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Introduction

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Serviced Managed Apartments are strata titled apartments/hotel/motel suites situated in a complex, offered to investors and managed by an entity that holds the management rights to the specific complex.

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In the majority of instances the investor is offered a rental return guaranteed for a defined period, by the project developer.

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For Home Loan purposes, serviced apartments are acceptable security subject to the requirements of satisfactory security in general and the below conditions.

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Serviced apartments are acceptable security when all of the following requirements are met: 

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Conditions:

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Serviced apartments are defined as either complying or non complying for the purpose of this instruction.

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Complying Serviced Managed Apartments

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Serviced Apartments are defined as complying when all of the following conditions are met:

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  • Permanent occupancy of the property is permitted, ie there are no restrictions on permanent occupancy of the property under the management agreement or under local zoning restrictions, e.g where the zoning is commercial use only. 
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  • An alternative Use valuation, ie a valuation undertaken on the basis the unit is not a serviced apartment, provides support on normal security lending margins. This is to exclude  the value of furniture, fittings and equipment.
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  • The property is not a hotel/motel type of apartment.
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  • The property can be removed from the letting pool, where applicable, within a maximum term of six months from the giving of such release notice. Where this involves the payment of a fee or penalty in any form, the fee/penalty is to be deducted from the valuation. Applications being completed as Owner Occupied must have confirmation the property has been removed from the letting pool.
  • +
  • Rental income utilised as the basis for servicing/repayment calculations reflects that considered achievable in the Alternate Use valuation.
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Non-Complying Serviced Managed Apartments

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Non-complying serviced managed apartments are those that do not meet the requirements of the complying serviced apartments.

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Non-Complying serviced managed apartments are subject to an In Use valuation being obtained from an external property consultant. The value of furniture, fittings and equipment is to be deducted from the valuation.

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Note: Please refer to the Postcode LookUp tool for any geographic rules that may be applied.

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Transportable/relocatable or Mobile Homes

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For the purposes of this instruction only, a transportable residential home is a small to medium sized single dwelling that is manufactured in a workshop in two or more parts and has the following features:

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  • Designed for permanent domestic occupation (either owner occupied or tenanted)
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  • Affixed on a site for which there is an individual certificate of title or conveyance
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  • Affixed on fixed foundations or secured to concrete pads (not bolted) and is considered to be a permanent fixture
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  • Requires more than 24 hours to join the sections together and to connect the building to available services (e.g. Electricity, water).
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For the purposes of this instruction only, a mobile residential home (sometimes referred to as a relocatable home) is a small to medium sized single dwelling that is manufactured in a workshop in one modular part and has the following features:

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  • Designed for domestic occupation (either owner occupied or tenanted)
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  • Affixed on a site for which there is an individual certificate of title or conveyance
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  • Constructed on and transportable by means of its own chassis
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  • Capable of being removed from the site within 24 hours unless permanently affixed
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  • Usually secured to the site on concrete blocks by stabilising bolts.
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For security to be acceptable, the mobile or transportable home must be permanently affixed to land that is either freehold or leasehold estate and must have services connected.

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Unacceptable Security

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Properties that are not acceptable as either prime or supplementary security include:

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  • Pensioner or aged care units that cannot be owner occupied and have common community facilities and a letting agreement to an onsite manager eg. Hostels, Residential Care Facilities and Retirement Villages.
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  • 5 or 6 dwellings in the one completed development, which represent more than 25% of the total development (dwellings can be on one title or separate titles).  
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  • Specialist Disability Accommodation – NDIS properties
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  • Construction of greater than 4 units on the same title.
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  • Properties in the process of being completed on an owner builder basis.
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  • More than 6 dwellings in the one development regardless of the percentage of total development.
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  • Commercial property is not acceptable as prime security. Specialised properties such as hospitals, theatres, schools, development sites, hotels, motels or any property that needs to be valued as a going concern are not acceptable as prime or supplementary security for consumer lending products.
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  • Any property held in the name of a superannuation fund.
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  • Shares, business assets such as fishing licences, debtors or stock.
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  • Water licences that are not attached to the land are also unacceptable security.  In addition, the valuation of properties with water rights must be for the house and land only.  An “in use value” which includes associated water rights cannot be applied
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  • Specialised student accommodation where the units are generally bedsitters and the complex contains specific community and study rooms
  • +
  • Student accommodation units e.g. specialised units where the units are generally bedsitters and the complex contains specific community and study rooms  
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  • Boarding house/hostel
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  • Land/improvements contaminated
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  • Properties subject to 'Licence to Occupy'
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  • Properties under a 'Time Share' arrangement
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  • Properties with 'Lease of Life' covenants on title
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  • Leasehold estates within New South Wales National Parks and Wildlife (e.g. Kosciusko leases) have already been investigated by Legal Services and are not to be extended as security (i.e. a nil margin is to apply).
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  • State Environmental Planning Policy (SEPP) Seniors Living
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  • Company title units which do not comply with the prime security requirement
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  • Display Homes
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  • Mobile or transportable homes where they are not permanently affixed with services connected e.g. plumbing and electricity
  • +
  • Moiety title 
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  • Purple title
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  • Property/ies held by registered proprietors as ' tenants in common' to an allocated share within the whole property(e.g. One twelfth share as tenant in common in a whole residential home unit block, not the individual residential unit).This can be determined by the following methods: +
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    • Contract of Sale of land - References in the 'Land' field(i.e. title particulars) to shares as a tenant in common (e.g. One twelfth share as tenant in common in 100 Smith Road, Neutral Bay being Lot 1 Plan 79453 and being Folio Identifier 1/79453B entitling the purchaser Flat 1, 100 Smith Road, Neutral Bay)
    • +
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  • Title search - Folio identifier in a letter (e.g. 36/8588A) and reference in the 'Land' section (i.e. title particulars) to shares in a Lot and Deposit Plan (e.g. One sixth share in Lot 36 in Deposit Plan 8588A)  
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Unacceptable security for Lender's Mortgage Insurance (LMI) or Low Deposit Premium (LDP)

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In addition to the above properties, the following are unacceptable security as either prime or supplementary for security for secured consumer credit facilities requiring LMI or LDP:

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  • All company title units
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  • Company share title
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  • Stratum title
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  • Dual key access
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  • All serviced apartments
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  • Commercial property
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  • Any type of residential property that also supports a commercial facility/loan
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  • Any leasehold estate (other than ACT)
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  • Mobile or temporary homes
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  • Relocatable homes
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  • Properties under the National Rental Affordability Scheme (NRAS)
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  • Cash
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  • Land/home size greater than 50 hectares
  • +
  • Vacant land size greater than 11 hectares
  • +
  • Living area size less than 40 square metres
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  • Security boundary located within 50 metres of high voltage transmission lines
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  • Any property or an individual unit within a building/development that is known to have non-compliant cladding
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  • Any property that is not 100% used for residential purposes
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  • Any property where security includes a second mortgage (unless the first mortgage is Defence Housing Loans or Colonial State Bank)
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  • Property located on an island with no sealed road connection to mainland
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  • Property situated on Norfolk Island
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Credit Policy | Serviceability

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What

Serviceability comes down to one question: Does the customer have enough income after commitments and expenses to afford the loan? To answer this we need to assess three areas: income (gross and net), expenses and conduct.

Why

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INCOME:
 
Please refer to Income Eligibility
 
COMMITMENTS AND EXPENSES:
 
Helps us understand the customers full financial situation, including existing debts and obligations plus the cost of borrowing.
 
CONDUCT:
 
We look to ensure the customer has a ‘track record’ of meeting their financial obligations.
 

How

 

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COMMITMENTS AND EXPENSES CALCULATION

 

Proposed loan amount at appropriate assessment rate
over term less interest only period plus monthly fee

For the assessment rate for proposed loans, refer to Interest rates and Fees - Assessment Rates:


 PLUS 

 

The higher of either declared basic living expenses or HEM (Household Expenditure Measure)

Plus
Declared additional living expenses not included in the HEM comparison

 

 PLUS 

 

Existing or continuing repayment commitments

For Calculation of existing commitments, refer to Calculating Product Commitments

 

 

Note: Repayment includes debt commitments on a fully amortised basis plus ongoing rental payments. If a customer is close to retirement, refer to the Retirement Rule. The assessment rates above apply for existing Low Doc Loans.

Resources

For eligible income refer to Income Eligibility

Is a Guarantor involved? See Guarantor Support

Close to retirement? Retirement Rule

Alternate Servicing

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Credit Policy | Serviceability – Tax Deductible Benefits

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Tax deductible benefits i.e. negative gearing can be applied where you have confirmed the loan is for investment purposes.

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Where negative gearing is used as part of a servicing assessment, the actual interest rate at the time of application excluding any buffers must be used to calculate the tax deductible benefit.
 

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The following are scenarios where negative gearing may be considered.

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Foreign income used for servicing +
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  • Negative gearing can only be considered where the foreign currency income is included in the ATO returns and evidence is provided to confirm there is Australian tax payable. In all other cases, negative gearing is not to be applied to the application.
  • +
  • Refer to the Foreign Currency Income page for further Guidance.
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There is a change of purpose and your customer is purchasing a new Owner Occupied property and will be renting out their existing Owner Occupied property +
There is a change of purpose and the existing loan is a Fixed HL product and an Early Repayment Adjustment (ERA) is payable +
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  • Negative gearing can be applied to the application.
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  • There is no requirement for the customer to complete a Loan Purpose Transfer form.
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  • Leave detailed comments in the application as to why the Loan Purpose Transfer form has not been completed.
  • +
The investment property is in the name of a company or trust and the application is for a non-personal borrower +
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  • Negative gearing can be applied to the application (against the borrowing entity) where the property is held in the non-personal borrower’s name and is currently or will be tenanted as an investment.
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Any of the proposed or existing security properties are in a restricted postcode, which indicates no negative gearing can be applied for this property and they’re securing an investment home loan +
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  • Negative gearing cannot be applied to the proposed and/or existing investment home loan that is secured by the property that is in the restricted postcode. Note: The system will not allow negative gearing on the whole application, however, Credit can consider applying negative gearing on other loan/s that are secured by non-postcode restricted properties.
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  • Refer to Postcode Lookup Tool
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The application has a FHOG feature selected on an owner occupied purchase and the borrower has an existing investment property +
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  • The system will not allow negative gearing or the use of rental income on the application, however, Credit can apply negative gearing/or rental income where there is an existing investment home loan that is secured by an investment property.
  • +
Your customer is purchasing vacant land and there is a related construction loan for investment +
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  • Negative gearing can be applied to the application with the proposed construction loan.
  • +
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Unacceptable Scenarios

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Tax deductible benefits i.e. negative gearing is not available where:

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  • The purpose is for the purchase of vacant land and/or cash out related to a purchase of vacant land. This includes the purchase of vacant land for investment.
  • +
  • The cash out purpose is not verified i.e., for personal investment, purchase of shares etc. (unless evidence is provided e.g. letter from financial planner etc).
  • +
  • You are not using rental income for the investment property.
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  • The base LVR for the proposed and/or existing investment loan is greater than 95% (for P&I loans) and 90% (for IO loans). Note: Where an investment property is linked to an existing home loan and is not in a restricted postcode, Credit can consider the use of negative gearing for that loan. Refer to the Postcode Lookup Tool for further guidance.
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Credit Policy | Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure

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What

An applicant’s ongoing financial commitments and expenditures are captured to determine their ability to service a loan. To do so, we must:

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  • Determine which commitments need to be captured, based on who the borrowers are;
  • +
  • Identify all of the applicant’s commitments and capture them in the application (disclosed and undisclosed);
  • +
  • Verify the commitments and check account conduct and include all supporting documentation when required;
  • +
  • Capture the applicant’s monthly living expenses;
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  • Where the applicant receives rental income, capture the associated rental expenses as part of the Rental Income calculation.
  • +

Why

It’s important that all necessary information is captured correctly, and any supporting documents provided exactly match the application. This ensures we can make a decision on the application the first time around

How

Requirements for capturing and verifying commitments and expenses are detailed below.

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Overview of Commitments / Monthly Living Expenses / Rental Expenses
Capture Commitments
Transaction Account Review and Undisclosed Commitment Check
Verify commitments and Check Account Conduct
Commitment/Liability and Account Conduct Declarations
Monthly Living Expenses
Rental Expenses and for Investment Properties

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OVERVIEW OF COMMITMENTS / MONTHLY LIVING EXPENSES / RENTAL EXPENSES

There are three main categories of commitments and expenses that need to be captured as part of the application. The applicant’s commitments and expenses must be correctly categorised to ensure their application is accurately assessed.

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Commitments (also referred to as liabilities)Monthly Living Expenses (MLE)Rental Expenses (from an investment property)

Commitments are ongoing financial debts or facilities. They are typically repaid or held over an extended period of time (e.g. over a year) and are bound by contractual terms. Commitments include fixed commitment repayments (such as loans) or limit facilities (such as credit cards) and generally cannot be easily cancelled or stopped without settlement.

Existing commitments are those which existed prior to taking out a home / investment home loan and all are required to be captured when determining an applicant’s serviceability. 

 

 Monthly living expenses refer to all other expenditure associated with the cost of living, including regular necessary spending, such as electricity and groceries, as well as discretionary spending (e.g. Pay TV, luxury items etc.).

To ensure that we are able to provide the applicant with an appropriate loan amount that they can afford, living expenses should be captured as accurately as possible. The applicant’s declared living expenses should include existing expenses that will continue to be incurred, and any new expenses that will be incurred after the loan is funded. It does not include investment property expenses (these are captured as rental expenses where rental income is used for servicing).

Sole use of the Household Expenditure Measure (HEM) is not an acceptable way to capture living expenses and may result in the inability for an applicant to meet their new home loan commitments.

For additional guidance on capturing MLE as well as household details, refer to Monthly Living Expenses.

Rental expenses include all expenditure required to maintain an investment property. Rental expenses are not to be included as MLE, but rather a reduction of rental income, captured at an individual property level.

It does not include mortgage repayments, interest, depreciation, one-off repairs and maintenance expense

s, capital improvement costs or write-offs, or loss of rent due to vacancy periods.

 

Where an applicant receives rental income the amount of rental expenses required to maintain the property must also be determined.

For additional guidance on capturing rental expenses, refer to Gross Rental Income.

 

 

 

Examples of commitments and living expenses are included below (but are not limited to):

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CommitmentsMonthly Living Expenses (MLE)Rental Expenses (from an investment property)
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+ Fixed Repayment Commitments +
+
    +
  • Home Loans / Investment Loans
  • +
  • Personal Loans (including short term loans, such as Wizard Wallet, Nimble, Speckle, etc.)
  • +
  • Hire Purchase / Equipment finance (e.g. Flexirent)
  • +
  • Business Loans
  • +
  • Store interest-free finance paid over an extended period of time, with no fixed repayment
  • +
  • Fixed repayment plans (e.g. Denticare)
  • +
  • Novated lease. Note: Novated leases are paid as part of an applicant's salary package. You're only required to verify the repayment amount for these facilities. A payslip is an acceptable verification document for Novated leases.
  • +
+
+   +
+
+ Limit Facility +
+
    +
  • Viridian Lines of Credit
  • +
  • Overdrafts
  • +
  • Credit cards
  • +
  • Commercial credit cards
  • +
  • Business lines of credit
  • +
  • Credit limit facilities
  • +
  • Some Buy Now, Pay Later facilities (e.g. Zip Money)
  • +
  • Charge cards with a limit.
  • +
+
+   +
+
+ Other +
+
    +
  • Margin loans
  • +
  • Child maintenance
  • +
  • Centrelink debt
  • +
  • Court ruled debt
  • +
  • Australian Taxation Office (ATO) debt
  • +
  • Government study and training support loans (including HELP)
  • +
  • Rental payments or board (included only if still payable after new home / investment loan is funded)
  • +
  • Conditional gifts.
  • +
+
+ Basic Living Expenses (included in the HEM comparison) +
+
    +
  • Food and groceries
  • +
  • Utilities (electricity, gas, water etc.)
  • +
  • Primary residence maintenance costs
  • +
  • Strata and other body corporate fees (on own dwelling)
  • +
  • Phone and internet
  • +
  • PayTV and subscriptions (e.g. Netflix, Spotify)
  • +
  • Tertiary and public education and training (excluding loans such as HELP etc.)
  • +
  • Clothing and personal care
  • +
  • Transport and auto
  • +
  • Registrations and repairs
  • +
  • Medical, health and fitness
  • +
  • Insurance
  • +
  • Recreation, travel and entertainment
  • +
  • Childcare
  • +
  • Pet care
  • +
  • Purchases made using some Buy Now, Pay Later facilities (e.g. Afterpay, StepPay)
  • +
  • Fines
  • +
  • Charge cards without a limit (includes Flexible Payment Option 'FPO')
  • +
+
+   +
+
+ Additional Living Expenses (excluded from the HEM comparison) +
+
    +
  • Gardening
  • +
  • Secondary residence costs – e.g. holiday homes
  • +
  • Private school fees*
  • +
  • Personal insurances – e.g. life insurance
  • +
  • Beauty treatments
  • +
  • Overseas travel
  • +
  • Recreational vehicle expenses and insurances
  • +
  • Annual land and property tax
  • +

Note: It is important to ensure these are input in the correct category (Basic or Additional) in the calculators due to the comparison to HEM.

Rental expenses include:

+
    +
  • Strata and other body corporate fees
  • +
  • Property management fees
  • +
  • Insurances
  • +
  • Council rates 
  • +
  • Land tax
  • +
  • Utilities
  • +
  • Ongoing repairs and maintenance
  • +

 

Rental expenses don’t include:

+
    +
  • Mortgage repayments 
  • +
  • Interest
  • +
  • Depreciation
  • +
  • One-off repairs and maintenance expenses
  • +
  • Capital improvement costs or write-offs
  • +
  • Loss of rent due to vacancy periods

  • +

 

 

 

 

 

 

 

 

 

 

 

* Private school fees:

Private and/or independent school fees may be excluded from additional living expenses (ALE) where the customer has confirmed the costs are covered by a third party e.g., applicant’s parents, family member etc. This must be supported by documentary evidence from the customer and must include:

+
    +
  • A Statutory Declaration from the customer confirming their awareness and willingness to make other arrangements in the event the third party ceases to cover their child/ren’s private school fees; and
  • +
  • A letter from the third party confirming they are covering the child/ren’s private school fees for the remaining duration of the child/ren’s education.

  • +

Leave comments in the application and image a copy of the supporting documents.

Note: Where the customer has pre-paid the private school fees for the remaining duration of the child/ren’s education and the expense will cease, there is no need to capture the private school fees in additional living expenses. Obtain and image a copy of the documentary evidence to the application e.g., a copy of the receipt, paid tax invoice etc.

 

Buy Now, Pay Later (BNPL) facilities:

+
    +
  • BNPL facilities, which are paid over a short period of time in equal instalments, have a small limit (generally no more than $2,000), and do not incur any interest or fees when paid within that period. Expenditure using these facilities should be treated as a living expense and captured in each relevant category (e.g. BNPL used to purchase clothing should be captured under ‘Clothing and personal care’ MLE category). Examples include AfterPay, Zip Pay and StepPay.
  • +
  • BNPL facilities with a reusable set credit limit paid over an extended period of time that incur interest and / or fees should be treated the same way as a credit card commitment (i.e. as a commitment and not a living expense). For example, Zip Money.
  • +
  • Some BNPL providers may have varying product options (e.g. Humm), or are offered by a credit card provider (e.g. Latitude Pay). You must understand from your customer the nature of the facility to determine if it's to be included in their living expenses, or captured as a commitment.
  • +

 

Charge Cards:

A traditional charge card is a type of credit card that has no set limit, no interest rate and the balance must be paid off in full every month (otherwise a fee will be charged). If your customer tells you they have a charge card, confirm if it has a limit as this will determine how it should be captured. Indicators that a card has a limit include:

+
    +
  •  If the customer advises that there is a limit; 
  • +
  • A limit is quoted on the statement; 
  • +
  • If the statement has a minimum percentage payment of the closing balance (e.g. if the minimum payment equates to 2.5% of the closing balance), or if it quotes an interest rate.
  • +
  • Note: A Flexible Payment Option (FPO) is where a client selects a limit to have a regular payment and is a feature of an AMEX charge card . Where this is evident, the card should still be treated as a charge card as no limit applies to the spending on the card and this FPO limit does not represent a card limit
  • +

 

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If your customer's charge card has...Then...
A limitThe charge card must be captured as a commitment in the same way as a credit card.
No limitExpenses incurred on the charge card should be included in monthly living expenses and no verification is required. However, the balance of the charge card must be captured on the balance sheet.

 

 

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CAPTURE COMMITMENTS

 

An applicant’s commitments need to be captured in their Financials to ensure that we can appropriately assess their loan and DTI ratios.

The commitments required to be included in an application, will depend on:

+
    +
  • Whether the borrower is personal or non-personal; 
  • +
  • What is the source of income being used to service the application; and 
  • +
  • Whether the borrower provides any servicing guarantees to other entities.
  • +

For guidance on which commitments need to be captured, refer below:

 

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 If the commitment is held under a...
Personal nameSole trader/partnershipCompany
Source of income used for servicing PAYG
Include in applicant’s personal liabilities

A Include in applicant’s personal liabilities
✘*
Self-employed income from a Sole Trader / Partnership
Include in applicant’s personal liabilities

A Include in applicant’s personal liabilities
✘*
Self-employed income from a company
Include in applicant’s personal liabilities
N/A
Include repayments in the Company Loan repayment field as part of self-employed income

* You don’t need to capture company commitments in the borrower’s personal balance sheet if:

Simple Verification is being used to capture self-employed income from a company; or
There’s no reliance on an applicant's self-employed income from a company for servicing, and the applicants are just shareholders (no servicing guarantee); or
There’s no reliance on an applicant’s self-employed income from a company for servicing, and the applicant is a servicing guarantor. However, you'll need to confirm and include in the application comments that the business, from which the self-employed income is derived, is trading profitably and any business liabilities have been included for servicing. Refer to Eligible Income > Self-Employed for more details.

 

 

+ + + + + + + + + +
TRANSACTION ACCOUNT REVIEW AND UNDISCLOSED COMMITMENT CHECK

You will need to review one month’s primary transaction account statement or Internet banking transaction listing for any on-going commitments or liabilities that may have been overlooked. If you find any, confirm the details with the customer and include in the application.

A customer’s primary transaction account(s) includes the account where your customer’s primary source of income (e.g. PAYG salaries, government payments, income from business used in servicing) is credited and where most payments/direct debits are made from. As the main purpose of this check is to find undisclosed commitments, if the customer operates from an account that is different to their primary transaction account, you must check both/all accounts.

 

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If...Then...

You receive a referred decision outcome on submission with the description ‘Outside Bank Criteria’.

Screenshot below of the Activity tab in ApplyOnline with ‘Outside Bank Criteria’ comment.

Supply one month’s primary transaction account statements and/or internet banking transaction listing for an undisclosed liability check.

Notes:

+
    +
  • ‘Outside Bank Criteria’ will automatically trigger for REA. 
  • +
  • There may be other instances where Credit may require a PTA check to finalise the assessment.
  • +

 


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VERIFY COMMITMENTS AND CHECK ACCOUNT CONDUCT

Once all commitments/liabilities have been entered into the application, each commitment must be verified and account conduct checked. The type and amount of documentation required to be submitted for review, will depend on what the commitment is and whether it is visible in Comprehensive Credit Reporting (CCR).

Verification and account conduct check of commitments found by the Bureau / CCR

Where a customer’s personal OFI Credit Card, Home Loan or Personal Loan is held with an Australian financial institution and is in personal names, Credit will rely on information obtained through CCR (if available). This data is used to:

+
    +
  • Verify the commitment/liabilities details (i.e. account ownership, account number, limit or balance etc.)
  • +
  • Check the account conduct for each individual commitment/liability by reviewing the last 6 complete months of CCR data from the application date.
  • +

You are able to determine whether documents are required to be submitted by reviewing the Credit Report available in Financial Passport by following the process below.

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StepDetail
1.

Ensure all commitments/liabilities that are visible in CCR are included within the application.

Note: If a commitment has since been closed, but is still visible in CCR, the commitment must be still be included in the application and evidence of closure provided.

2.

For each individual commitment/liability, review the last 6 complete months of CCR data from the application date (e.g. for an application created in mid-July, the period under review will be months January to June). Where an account has not been open for the full 6 months, review the complete months based on conduct available since the account was opened (e.g. if an account has been open for 4 complete months, 4 months’ of data will be reviewed).

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If during in the review period the following is visible...Then...
+
    +
  • All zeros; or
  • +
  • All zeros, with a P or R in the most recent completed month reviewed.
  • +
Ensure the commitment/liability is included in the application. No documentary evidence is required to be provided.
The applicant is currently up to date, at the time of application and a zero is observed in the most recent completed month, but late payments have been observed over the review period.Ensure the commitment/liability is included in the application. Include an explanation for any late repayments from your customer in the application comments. No documentary evidence is required to be provided.
Any other situationEnsure the commitment/liability is included in the application. Obtain documentary evidence that the customer is up to date with their repayments and include explanations from your customer in the application comments for any late repayments.

Note: We may still request additional documents to assist with their assessment and processing of the application (e.g. for debts being refinanced). You will need to provide any additional documentation they require to reduce delays in assessment.

 

Verification and account conduct check of commitments where CCR data is unavailable

When CCR data is unavailable for a commitment/liability, or the commitment/liability is held in a non-personal name or with an overseas financial institution (OFI), refer to the below table for verification and conduct requirements.

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Commitment/LiabilityDocumentation and verification requirements
OFI loans and limit facilities (such as Credit Cards, Home Loans and Personal Loans)

Please provide bank/loan statements or internet banking transaction listings with end date of no more than 6 weeks old from the date of the application.

The following information must be verified:

+
    +
  • Account holders name
  • +
  • Account number
  • +
  • Limit or balance (including any redraw facility)
  • +
  • Evidence of the most recent required repayment
  • +

One or a combination of documentary information sources can be used to verify the relevant information listed above, including but not limited to:

+
    +
  • Statements (paper, PDF, electronic)
  • +
  • Online transaction listings
  • +
  • Online account summaries
  • +
  • Where the OFI liability does not provide statements or transaction listings, the following evidence can be provided:
    +
      +
    • Loan contract, schedule or correspondence from the provider showing the account holder’s name, repayment amount and balance and
    • +
    • A transaction listing/statement showing the most recently required debit to
    • +
    +
      +
    • the provider for the same repayment amount appearing on the loan schedule/contract
    • +
  • +

Note: Additional information must be captured in your application however documentary evidence is not required (e.g. remaining loan term, interest rate, repayment amount and type, remaining interest only term etc.).

Note: Where the commitment is held by an overseas financial institution and the document provided is in a foreign language, your customer must provide a copy of the documents with an English translation from a translator at the level of professional translator (or above) currently accredited by the National Accreditation Authority for Translators and Interpreters Ltd (NAATI). The document and the translation must be sent to the application.

OFI loans and limit facilities which have been newly established within the past month so there is no evidence on CCR and the first statement has not been issued yet

Obtain a letter/document from OFI which confirms the new liability and limit or loan amount approved. The document must include the account holder’s name and either the repayment amount + loan amount (for fixed facilities) or limit (for limit facilities).

Include clear application comments to advise that the above document(s) have been obtained as the CCR data for this commitment has not started reporting yet.

Margin LoansVerify loan details to margin loan statement and include the outstanding balance in the balance sheet.
Lease + + + + + + + + + + + + + + + +
If the lease is...Then...
Deducted via salary sacrifice

Ensure the full repayment amount is included.

Refer to instructions in the Eligible Income - Salary Sacrifice Arrangements page.

Paid via direct debitRefer to requirements  for OFI loans and limit facilities above.
Rental and board

Rental and board is only required to be verified if it will continue after the loan funding.

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ArrangementVerification documents required
Rental Payments made to a Real Estate agent or via private lease agreement

One of the following:

+
    +
  • 1 month's transaction account bank statements and/or Internet banking transaction listing
  • +
  • Current lease agreement
  • +
  • Statement or letter from the managing agent (not acceptable for a private lease agreement).
  • +
Rent or board paid to parents or related family member. This is only required where the declared rent or board is more than $650 per month ($150 per week).

 

+
    +
  • Letter from parent or related family member
  • +
Rent or board free arrangement (excluding spouse), e.g. applicant is living at home and not paying rent or boardA notional amount of $650 per month ($150 per week) is to be included in the application and servicing calculations for customers.
Rent or board free arrangement when living with spouse, where the spouse holds the lease agreement/mortgage title and is not an applicant.No verification required. Notional rent does not need to be applied.
Workplace arrangement with employer to have their rent / accommodation paid for or subsidisedProvide evidence of the employer provided rent via a payslip or employment contract.

Note: Where a borrower has declared they’re paying rent or board which is less than $650 per month, the minimum acceptable rental amount of $650 per month must be used (unless it is a rent free arrangement when living with spouse). If you believe that notional rent should not apply, ensure you include details in the application comments.

 

Child maintenance (non-court ruled)

Verify the amount declared by the applicant to one of the following:

+
    +
  • 1 month's transaction account statements; or
  • +
  • 1 payslip showing the payment.
  • +
  • Note: For shared custody arrangements, refer to the Monthly Living Expenses page on how to capture the commitment and household details
  • +
Child maintenance (court ruled)

Verify the amount declared by the applicant to both of the following:

+
    +
  • 1 month's transaction account statements or one payslip showing the payments; and
  • +
  • Family Law Court Order.
  • +
  • Note: For shared custody arrangements, refer to the Monthly Living Expenses page on how to capture the commitment and household details
  • +
Centrelink debt

Verify the total Liability amount owing and repayment amount declared to the following:

+
    +
  • Centrelink statement showing total liability.
  • +

Note: Where the repayments are being deducted directly from the customer’s current Centrelink payment, only the Centrelink statement showing the total liability and repayment amount is required.

Court ruled debt

Verify the repayment amount declared to the following:

+
    +
  • Court Order.
  • +
Australian Tax Office (ATO) debt

Verify the total Liability amount owing and repayment amount declared to the following:

+
    +
  • ATO issued correspondence/statement outlining the repayment schedule.
  • +
Government study and training support loans

Study and training support loans are available from the Australian Government to help complete further training and study. These include:

+
    +
  • Higher Education Help Program (HELP) (Previously known as Higher Educations Contribution Scheme (HECS))
  • +
  • VET Student Loan (VSL)
  • +
  • Student Start-up Loan (SSL) & ABSTUDY Student Start-up Loan (ABSTUDY SSL)
  • +
  • Trade Support Loan (TSL)
  • +
  • Student Financial Supplement Scheme (SFSS)
  • +

The balance provided by the customer is acceptable so there’s no need for verification. Please refer to the ATO website to confirm the Study and training loan repayment thresholds and rates.

The repayment is calculated on the Gross Annual Eligible Income used for servicing.

Example: if an applicant's assessed income for servicing is $69,550 per annum.

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Income typeGross Annual Eligible income for servicing
PAYG Base$50,000
PAYG Bonus$8,000 ($10,000 x 80%)
Rental$11,550 ($15,000 x 90% less rental expenses of $1950)
Total income$69,550

Then income to calculate the rate on is $69,550.

Note: A customer may elect to pay their Government study and training loan repayments from their PAYG salary. If this has been confirmed with the customer, and salary credits are being used to verify income, there is no need to include a commitment amount for Government study and training loan for servicing as it would have already been deducted from the customer's (gross) income.

Conditional gifts

Verify amount and details of any repayment arrangement to the following:

+
    +
  • A signed letter from the provider if gift is $100,000 or above.
  • +

Note:

+
    +
  • If the conditional gift is below $100,000, then customer declared commitment can be relied on.
  • +
  • If the gift is conditional, i.e. there are agreed repayment arrangements, it's expected these repayment arrangements wouldn't commence until the borrowers are in a position to make these additional repayments without impacting their ability to meet their commitment to the Bank.
  • +
  • If you aware repayments are to commence when the loan is funded, make sure you included these repayments as commitments when assessing serviceability.
  • +
Working capital loans (e.g. PayPal Working Capital)

Obtain the Loan agreement/contract schedule.

Identify the minimum payment and convert this amount to monthly repayment amounts.

Add as an ongoing commitment.

Obtain evidence that the most recent required repayment has been made.

 

 

+ + + + + + + + + +
COMMITMENT/LIABILITY AND ACCOUNT CONDUCT DECLARATIONS

Confirm the liability declaration with the customer:

Have you asked and has the customer confirmed all their commitments and liabilities have been disclosed to the Bank (e.g. loans from other institutions, ATO debts, child support, loans from friends or family members)?

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If...Then...
YesSelect ‘Yes’ and proceed with the application.
No

Update the application with all the additional commitments advised by the customer.

Note: you are unable to proceed with the application until the response to this question is ‘Yes’

Confirm the account conduct declaration with the customer:

Have you asked and has the customer confirmed they are up-to-date and will continue to be up to date on repayments for all their commitments and liabilities and are not aware of any outstanding debts or disputes with third parties?

+ + + + + + + + + + + + + + + +
If...Then...
YesSelect ‘Yes’ and proceed with the application.
No

Obtain an explanation from your customer and, where available, evidence of the most recent payment being made.

Proceed with the application.

 


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MONTHLY LIVING EXPENSES

Discussion with the applicant as to what living expenses are incurred on a monthly basis needed to maintain a reasonable standard of living. No verification is required. Refer to Monthly Living Expenses for further details on capturing Monthly Living Expenses and Household details.

RENTAL EXPENSES FOR INVESTMENT PROPERTIES

A customer’s investment property expenses (rental expenses) are to be captured at the individual property level where rental income is captured. Refer to Gross Rental Income for details.


Resources

 

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+ Credit will rely on information obtained through CCR to verify the commitment and account conduct Wwhere a customer’s personal OFI Credit Card, Home Loan or Personal Loan is held with an Australian financial institution and is in a personal names. Credit may require you to obtain further information where CCR data cannot be relied on. , the credit officer will rely on information obtained via CCR to verify the commitment and the account conduct.   +
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Interest Rates and Fees

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Home Loan Assessment Rates

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Back to Interest Rates and Fees

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Rate Saver, No Fee, 7 Year Fixed and Low Doc Home Loans will be unavailable for new fundings from 29 September 2018

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Use these headline assessment rates less any package concessions to make servicing assessments for home loan customers, with the Home Loan Servicing Model - Non Bridging/Bridging Loans.

+

Note: The minimum assessment rate to apply irrespective of any concession/s is 5.40%

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In all instances except the ‘Actual rate’ calculation, use the interest rate applying to principal and interest repayments,

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For other home loan rates refer to Home Loan Interest Rates.

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ProductAssessment Rate
Owner Occupied Home Loans
Assessment Rate
Investment Home Loans
Standard Variable Rate (with MAV Package) LVR 60% or below9.34% p.a.9.54% p.a.
Standard Variable Rate (with MAV Package) LVR 60.01% to 70%9.39% p.a.9.59% p.a.
Standard Variable Rate (with MAV Package) LVR 70.01% to 80%9.49% p.a.9.69% p.a.
Standard Variable Rate (with MAV Package) LVR 80.01% to 90%9.79% p.a.10.04% p.a.
Standard Variable Rate (with MAV Package) LVR 90.01% to 95%10.74% p.a.10.84% p.a.
Standard Variable Rate11.80% p.a.12.38% p.a.
Extra Home Loan LVR 60% or below9.44% p.a.9.64% p.a.
Extra Home Loan LVR 60.01% to 70%9.49% p.a.9.69% p.a.
Extra Home Loan LVR 70.01% to 80%9.59% p.a.9.79% p.a.
Extra Home Loan LVR 80.01% to 90%9.89% p.a.10.29% p.a.
Extra Home Loan LVR 90.01% to 95%10.84% p.a.10.94% p.a.
Extra Home Loan (2 Year Introductory Rate)10.93% p.a.11.28% p.a.
Extra Home Loan (4 Year Introductory Rate)10.93% p.a.11.28% p.a.
No Fee Variable Rate11.10% p.a.11.68% p.a.
Rate Saver11.34% p.a.11.92% p.a.
3 Year Rate Saver 11.34% p.a.11.92% p.a.
1 Year Fixed Rate
11.80% p.a.12.38% p.a.
2 Year Fixed Rate11.80% p.a.12.38% p.a.
3 Year Fixed Rate11.80% p.a.12.38% p.a.
4 Year Fixed Rate11.80% p.a.12.38% p.a.
5 Year Fixed Rate11.80% p.a.12.38% p.a.
Line of Credit Residential Equity Rate
13.28% p.a.
13.28% p.a.
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Note: The Assessment Rates contained in this page are the headline assessment rates. For servicing purposes, any applicable discount (e.g Package discount) needs to be subtracted from the headline assessment rate as noted in the table below.

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For information on how the assessment rates have been calculated refer to the following table:

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ProductAssessment rate
Standard Variable Rate (SVR), including 12 month Discounted Rate and 1 Year Guaranteed Rate

The higher of the following rates:

+
    +
  • Floor rate (currently 5.40% p.a.)
  • +
  • SVR P&I plus interest rate buffer (Currently 3.00%) less any concession granted to the borrower (e.g. Package margin, product margin and any discretionary discount)
  • +
  • ** Actual SVR rate applied to the customer’s application at the commencement of the loan, less any concession grated to the borrower (eg, package margin, product margin and any discretionary discount)
  • +
Extra Home Loan (Extra Home Loan, 2 Year Introductory and 4 Year Introductory)

The higher of the following rates:

+
    +
  • Floor rate (currently 5.40% p.a.)
  • +
  • EVR P&I rate plus interst rate buffer (currently 3.00%) less any EVR P&I concessions
  • +
  • ** Actual rate less any relevant concession (eg, product margin or post period margin and any discretionary discount)
  • +

 

No Fee Variable Rate

The higher of the following rates:

+
    +
  • Floor rate (currently 5.40%)
  • +
  • No Fee Variable P&I Rate plus interest rate buffer (currently 3.00%)
  • +
  • Actual current No Fee Variable rate
  • +

Fixed Rate (1 to 5,and 7 year)

The higher of the following rates:
+
    +
  • Floor rate (currently 5.40% p.a.)
  • +
  • SVR P&I plus interest rate buffer (currently 3.00%) less any concession granted to the borrower (e.g. Package margin, product margin and any discretionary discount)
  • +
  • 5 year fixed rate at the time of application less any concession e.g. MAV Package granted to the borrower
  • +
  • **Actual relevant fixed rate selected in the application less any fixed rate concession e.g. MAV Package granted to the borrower
  • +

Rate Saver, ie Base Variable Rate (BVR)

The higher of the following rates:

+
    +
  • Floor rate (currently 5.40% p.a.)
  • +
  • SVR P&I rate plus interest rate buffer (currently 3.00%) less any SVR P&I concessions
  • +
  • **Actual rate less any relevant concessions 5 year fixed rate at the time of application*
  • +

*Less the difference between the Standard Variable Rate and Base Variable Rate (ie SVR - BVR)

Line of Credit

The higher of the following rates:

+
    +
  • Floor Rate (Currently 5.40% p.a.)
  • +
  • • SVR P&I plus interest rate buffer (currently 3.00%) less any concession granted to the borrower (e.g. Package margin, product margin and any discretionary discount) plus the difference between the Residential Equity Rate (RER) and the SVR i.e. RER minus SVR, less any concession (e.g. MAV Package) granted to the borrower
  • +
  • Actual rate less any relevant concession
  • +
+

*While these product are quarantined from sale, the Assessment rate methodologies may be required in certain circumstances

+

** Where the product type is P&I at the commencement of the application, refer to the current P&I rate. Where the product type is IO, refer to the current IO rate.

+

 

+

Note:

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    +
  • When calculating the assessment rate you must apply the appropriate interest rate applicable to the loan type as the interest rate may vary between an Owner Occupied home loan and Investment home loan.
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Interest Rates and Fees

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Home Loan Fees and Charges

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 Back to Interest Rates and Fees

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For details on Home Loan fees and charges, click here

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Government Charges

+

LMI Premium Tables

+

 

+
+ For details on Home Loan fees and charges, click  + here +
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CommBroker News

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Live Updates

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Back to Home

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Support for Home Lending Customers

+

 

+

Where your customer has had a direct financial impact from the Coronavirus including a direct loss of income or affordability concerns in making future mortgage repayments, CommBank has a range of options to assist.

+

Options are available to customers, including:

+
    +
  • Accessing money customers may have in redraw in their eligible loan;
  • +
  • Restructuring home loan debt;
  • +
  • Switching to a Fixed Rate home loan;
  • +
  • Reducing repayments to the minimum monthly repayment amount; and
  • +
  • Using money in the customer's Everyday Offset (if available to them)
  • +
+

 

+

Customers who require help can contact our Financial Assistance Solutions team by:

+
    +
  • Calling 1300 720 814, 8am-9pm (AEST) Monday to Friday, or 9am-2pm (AEST) on Saturday

  • +
+

 

+

Use the below guides to help your customers change their Direct Debit.

+

Home loan direct debit repayment reduction

+

Direct Debit Reduction - Frequently Asked Questions

+

Direct Debit Reduction - How do I find / change my direct debit repayments in NetBank / CommBank app

+

 

+

Immediate Options for customers who are not in financial hardship:

+
    +
  1. Discuss with your customer if they plan to access any additional funds in available redraw, from both variable and fixed rate products +
      +
    • For Variable Rates see Repayment Redraw
    • +
    • For Fixed Rates speak to your relationship manager or if you are not relationship managed contact brokerenquiries@cba.com.au who can assist you with an exception request to access fixed rate redraw of funds if this is the customer’s only option with no Early Repayment Adjustment or Administrative Fee.
    • +
  2. +
  3. Review your customer’s repayment arrangements to see if their Direct Debit or direct credit amounts could be reduced
  4. +
  5. Review your customer’s current pricing and where eligible submit a pricing request
  6. +
  7. Discuss with your customer switching to alternative products that may suit their needs better, including fixed rate options.
    +
  8. +
  9. If your customer is paying Principal and Interest repayments and not in financial difficulty/hardship, explore if they are eligible for interest only repayments.
  10. +
  11. Review their other savings accounts/options including Everyday Offset
  12. +
  13. Enquire if the customer has Income protection / Loan protection if so suggest to contact their provider for further assistance.
  14. +
+

 

+

If your customer is in financial hardship, they can follow the existing Financial Hardship procedure or request support digitally through NetBank using the Request assistance online in NetBank link

+

 

+

How to contact the Financial Assistance Solutions team.

+

This step by step guide will support your customers requesting a call back from the Financial Assistance Solutions (FAS) team.

+

Customers can request support from FAS digitally through NetBank using the Request assistance online in NetBank link. Where your customer is unable to complete this digitally, they can contact FAS via phone on 1300 720 814 between 8am -9pm Mon – Fri & 9am -2pm Saturday (AEST). FAS will assess all impacted customers on a case-by-case basis and offer a range of solutions. 

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StepAction
1

Identify your customer

2

Does your customer have access to Netbank:

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If...Then...
YesSupport your customer with completing the request for FAS to contact and discuss by providing the link Request assistance online in NetBank

If you cannot provide the link complete the following steps
1. Ask your customer to log on to Netbank
2. Click Settings in the top right hand corner
3. Under Profile > My Details select Support for Financial Difficulty
NoThey can contact FAS via phone.
3

Advise your customer that FAS will receive the request and contact them between:

• 8am and 9pm, Monday to Friday; and
• 9am and 2pm, Saturday.

4

Let your customer know that there is further support and information available on the following websites:

• CommBank: https://www.commbank.com.au/support/financial-difficulty.html
• Australian Banking Association: https://www.ausbanking.org.au/campaigns/financial-hardship/
• Moneysmart: https://moneysmart.gov.au/covid-19-be-moneysmart

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+

 

+

 

+

Frequently Asked Questions for Customer

+

Post Settlement Conversation Guide

+

 

+

Reducing repayments to the minimum monthly repayment amount; and

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+ +
+
+ + + + + + +

Product, Process and Policy Changes

+

 

+

Temporary Process Changes

+

Video Conferencing for Identification 

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Alternate Witnessing Requirements

+

 

+

 

+

 

+

How to manage your Home Loan in NetBank

+

Password: NetBank

+

 

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+ + + diff --git a/policy/CBA/All/content/commbroker/en/private/latest-news/live-updates/alternate-witnessing.html b/policy/CBA/All/content/commbroker/en/private/latest-news/live-updates/alternate-witnessing.html new file mode 100644 index 0000000..ba23949 --- /dev/null +++ b/policy/CBA/All/content/commbroker/en/private/latest-news/live-updates/alternate-witnessing.html @@ -0,0 +1,227 @@ + + + + + + + + + + + + + + + + + + + + alternate-witnessing + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Live Updates

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Alternate Witnessing Requirements Due to Coronavirus

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Back to Live Updates

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QLD Registrar of Titles, NSW Office of the Registrar General (NSW ORG) & VIC COVID-19 Omnibus (Emergency Measures) have notified alternate Witnessing method due to Coronavirus.

+

 

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StepAction

1

Check if the customer can complete the mortgage witness requirements

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If...Then...

Yes

Guide them to complete the Mortgage Witness requirement

End of procedure.

No, Customer impacted due to Coronavirus

Go to Step 2.

2

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If...Then...

QLD Mortgage

Advise the customer they can follow the alternative witnessing method and to refer to:

+


Note: If the customer has scanned the mortgage document to the witness then the customer should ensure both the original mortgage executed by the customer and the copy executed by witness should be returned to the Bank

End of procedure.

NSW Mortgage

Advise the customer they can follow the NSW alternative witness method and to refer to Witnessing via audio visual link

Witness must make statement in the document and endorse that the mortgage document –

+
    +
  • Method used to witness was VIDEO Conference & Witnessed in accordance to regulation
  • +


Note: If the customer has scanned the mortgage document to the witness then the customer should ensure both the original mortgage executed by the customer and the copy executed by witness should be returned to the Bank

End of procedure.

VIC Mortgage

Advise the customer they can follow the VIC alternative witness method and to refer to https://www.justice.vic.gov.au/electronicwitnessing

Witness must make statement in the document and endorse that the mortgage document

+
    +
  • This document was witnessed by audio-visual link in accordance with the COVID-19 Omnibus (Emergency Measures) (Electronic Signing and Witnessing) Regulations 2020.
  • +

Note: If the customer has scanned the mortgage document to the witness then the customer should ensure both the original mortgage executed by the customer and the copy executed by witness should be returned to the Bank


End of procedure

WA Mortgage (Overseas Customer)

Advise the customer if they are overseas they can follow the alternative document witnessing method and refer to:

+

End of procedure

VIC Stat Dec

Advise the customer they can follow the VIC alternative witness method for Statutory Declaration and to refer to https://www.justice.vic.gov.au/electronicwitnessing

Witness must write or stamp under their signature a statement indicating that the document was witnessed using an audio-visual link in accordance with the Regulations.

This document was witnessed by audio-visual link in accordance with the COVID-19 Omnibus (Emergency Measures) (Electronic Signing and Witnessing) Regulations 2020.

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Processes

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Consents

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Back to Processes

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A request for a Consent from the Commonwealth Bank can be made by completing a Miscellaneous Application form and submitting as per the below process:

+

 

+

Note: The Bank executes the below Consent request types:

+
    +
  • Consent to Lease - For example, if a customer decides to lease a security held by the Bank (mostly commercial properties) an approval is required from the Bank to confirm that the proposed lease has no negative impacts on the Bank's security position as a result of the transaction.
  • +
  • Consent to Prior 2nd/Subsequent Mortgage - For example, when a customer applies for finance from another financial institution (OFI) the OFI is required to seek approval from the Bank to a subsequent mortgage of that Bank.
  • +
  • Prior Consent - For example, the Commonwealth Bank has a first ranking mortgage and is approached by another financial institution (OFI) to allow the OFI's mortgage to rank ahead of the Commonwealth Bank Group member's existing mortgage.
  • +
  • Consent to 2nd Mortgage - For example, a Commonwealth Bank customer has decided to go guarantor for their daughter who is obtaining finance from an other financial institution (OFI)
  • +
  • Consent to Subdivision - For example, if the customer decided to subdivide a property held by the Bank as security, an approval is required from the Bank to ensure the post subdivision security position is adequate to continue on the existing loan.
  • +
+

 

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StepDescription
1

Complete all required sections of the Miscellaneous Application form 

Refer Additional Identification requirements for Mortgage transactions

Email the Miscellaneous Application to the Bank, based on the State / Territory.

+
2

As the request is processed, you will receive notifications for application milestones according to your preferred contact method.

For a list of the different types of notifications you may receive, please refer to the Maintenance Loan Tracking Page.

+

 

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Tracking

+

You can track the progress of all your Home Loan Maintenance Requests via CommBroker Loan Tracking. Please refer to the Maintenance Loan Tracking page for more information.

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Processes

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Deceased Borrowers

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Back to Processes

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Upon receipt of a deceased notification of a home loan borrower please complete the following steps:

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StepAction
1Refer the notifier to the nearest branch with relevant documentation where possible (e.g. death certificate, will or probate).
2If you receive a request for loan restructures or to access redraw/undrawn balance on a deceased estate matter after the Bank has been notified of the deceased borrower (including contact with solicitor/executor/surviving borrower) provide the customer with contact details of the Customer Assist Deceased Estate team on 1300 720 814 option 4 between 8:30am-5pm Monday to Friday, Australian Eastern Standard Time.
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Processes

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Maintenance During Deferral Period

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Back to Processes

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If the home loan account was in order prior to the defferal period, the following maintenance activities can be performed during the deferral period:

+
    +
  • Updating the Method of Operation.
  • +
  • Providing authority on a home loan (e.g. Power of Attorney).
  • +
  • Wealth Package maintenance.
  • +
  • Switching to Fixed Rate Only, even if the account is currently in arrears (other switching requests, including IO switches are not allowed).
  • +
  • Substitution of security.
  • +
  • Partial or full discharge.
  • +
  • Offset maintenance. (Note: Mortgage Interest Saver Accounts will deactivate if the balance hits $0).
  • +
  • Consent for security variation
  • +
  • Home Loan transfers (OO/IHL)
  • +
  • Pricing request
  • +
+

 

+

The following maintenance activities are not allowed during the deferral period:

+
    +
  • DDR maintenance, including setting DDR during deferral.
  • +
  • Home Loan recast.
  • +
  • Internal-refinance.
  • +
  • Additional credit applications (including Top Ups).
  • +
  • Splitting or combining home loans.
  • +
  • Repayment maintenance.
  • +
  • Home loan switching (except what is allowed).
  • +
  • Contractual Loan Term maintenance.
  • +
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Processes

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Discharge for External Refinance

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Back to Processes

+

 

+

Make sure your customer is getting the most out of their CommBank home loan before they consider refinancing.

+

To provide you and your customers a faster outcome and to reduce rework associated with discharges, customers looking to refinance externally will need to call our Customer Retention Team directly on 1300 219 166 to initiate their discharge request.

+

In this call we’ll take one more look to see can do to assist your customer. If your customer still wishes to proceed with the discharge our retention team will help the customer prefill their discharge request and send it to them to sign and submit.

+

You will still be able to assist your customers with finalizing the discharge form and submitting the request once signed.

+

 

+

Process

+
    +
  1. Before they call, you can use our Home Loan Pricing Tool (HLPT), to see if we can offer your customer a better solution.
  2. +
  3. If they still wish to proceed with their discharge, please ask your customer to call us on 1300 219 166 between 8 AM – 6 PM Monday to Friday (AEST) to initiate the discharge process for them. We’ll take one last look at what we can do for your customer before we get the discharge on the way.
  4. +
  5. Once their decision has been made, the team will help your customer initiate the process, prefill their discharge form and send it to them to sign and submit. If you would like to receive updates on your customers’ discharge request, your customers can write your name and CommBank Broker Code on the printed form and initial it. This will indicate your authority to act on their behalf during the refinance process.
  6. +
+

 

+

During the call we may ask your customer the following questions:

+
    +
  • Why is the customer looking to refinance refinancing?
  • +
  • What is the Pricing number of the HLPT you submitted? (if available)
  • +
  • Details of the other banks offer – interest rate, type of loan, repayment type,
  • +
  • Is the customer planning on borrowing more money?
  • +
+

 

+

Please note:

+
    +
  • If you are a Platinum Broker, you may call on-behalf of your customer. Before calling, please make sure you have a completed a HLPT request (we will need the pricing number from the submission to progress)
  • +
  • This process only applies to external refinances; the standard CommBank process continues for other discharge types.
  • +
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Extension of a Bridging Period

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Back to Processes

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Introduction

+

An extension of a bridging period is not permitted. A new loan application with Bridging Loan feature must be submitted prior to the loan expiry date. Once the loan has expired, it will be in arrears for the full amount.

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Home Loan Repaid Message

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When a Home/Investment Home Loan has a zero or credit balance and has special repayment funds greater than $20,000, Group Lending Services will trigger a message to the customer advising them to contact the Bank within three business days or their loan will be closed (exclusions will apply such as discharge settlements, refinanced loans, or loans with an Early Repayment Adjustment (ERA) or interest outstanding)

+

This will assist customers by preventing their loans from being closed where they have repaid it unintentionally and still require access to their redraw.

+

Please discuss with your customer their requirements for their home loan; some suggested actions are:

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Step
Description
1
Loan is to be closed - No action is required as the account will be closed and the Bank will write to customers regarding their repaid loan security documents.
2
Last Deposit Made in Error - email CBA Group Lending Services: repaidslpcsydney@cba.com.au immediately to arrange reversal of the last deposit (to the customers Home Loan repayment account)
3
Access to Redraw still required (loan to be switched to a VLOC) - Contact Group Lending Services (1300 137 762, option 1) for the amount of special repayments held and forward customers the switching form.

(Note: This option will not be available for No Fee loans. If switching from a Fixed Rate Loan an ERA may be applicable)
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Indicative Home Loan Payout Figure requests

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A request to order an indicative Home Loan Payout Figure for Home/Investment Home Loans and Viridian Lines of Credit can be made as follows:

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StepDescription
1

Complete all relevant sections of the Request for Payout Figure form (005-192) and e-mail to Broker Assist

Important - When you send the e-mail to Broker Assist ensure you note in the "Subject" line that it's a Payout figure request and include the customer's name to avoid processing delays.

2

Where the Payout Figure reason is Full Early Repayment Adjustment, Partial Early Repayment Adjustment, Repaid in Full or Property Sold then Broker Assist will return a Payout figure within 4 business hours by return e-mail.

Where a Viridian Line of Credit is involved the payout figure will be returned via e-mail the next business day.

Note - The PDF copy of the payout figure can be provided to the customer.

3

Where the Payout Figure request reason is External Refinance you should advise the customer that our Customer Retention Unit (CRU) will contact the customer the next business day to discuss their needs and options and also provide the payout figure.

 

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Note: for Company/Trust payout figure requests Broker Assist will return a pay out figure within 3 business days

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Loan Portability / Substitution of Security Process

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A request for Portability or Substitution of Security can be made by completing the below process and submitting it to the Commonwealth Bank.

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Note:

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  • When your customer requests a New Home Loan as well as a maintenance request (Loan Portability/Substitution of Security), you must submit the maintenance request to the relevant department simultaneously with your New Home Loan for simultaneous assessment and decisioning. Ensure applications are cross-referenced.
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  • Cash as the primary or sole security may be considered on a case by case basis provided the following conditions are met:
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  • Your customer must secure the loan with an acceptable security property within 90 days of settlement of the existing security property being sold ;
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  • Your customer must provide an exchanged contract or executed contract for the new acceptable security (purchase) property and the proposed purchase property settlement date must be scheduled within 90 days.
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StepDescription
1Ensure that the loan is eligible for Loan Portability or Substitution of Security.
2

Complete all relevant sections of the online Discharge/Refinance Authority form and email to The Bank.

Note: Where the Bank is taking a new security, the customer and/or Guarantor is required to:

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3

The Bank Will:

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  • Create your Home Loan Maintenance Request;
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  • Verify the details and signatures provided on the Authority;
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  • Complete a credit assessment;
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  • Arrange for the settlement and disbursement of funds (where applicable)
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4

As the request is processed you will receive notifications for application milestones depending on your preferred contact method.

For a list of the different types of notifications you may receive, please refer to the Application Notifications page.

5

The Bank will forward:

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  • A Letter of Variation (LOV) which outlines the varied security arrangements; and 
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  • Security documents for the new security (e.g. a new mortgage or Letter of Set Off).
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This must be signed by the relevant parties and returned to the Bank in order for settlement to proceed.

6

Once security documents have been returned and the request becomes 'Ready for Settlement', instruct your client to have their solicitor contact the Bank to arrange settlement.

Note: Settlement for the sale of the existing property must occur simultaneously or prior to the settlement of the property being purchased.

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Financial Information

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The following information may be requested and can only be determined once the application has been assessed by Credit Decisioning team:

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  • The suitability of any new or existing security property may require the Bank to undertake a valuation(s)
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  • The Bank may be required to obtain updated financial details.  +
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Tracking

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You can track the progress of all your Home Loan Maintenance Requests via CommBroker Loan Tracking. Please refer to the Maintenance Loan Tracking page for more information.

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Portability Credit Policy

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Substitution of Security Guide

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Maintaining Package Holders

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A package holder may be added or removed from a Mortgage Advantage (excluding company packages) provided it meets the following criteria. 

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​Change

​Criteria

 Process steps

Add a package holder

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  • The existing package must be in a single personal name only;
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  • The package holder being added must share a joint funded home loan with the existing package holder.
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  • The package holder should only be added where they do not already hold a package.
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  1. Complete a Mortgage Advantage (MAV) application and indicate the new package holder being added, ensure you include new and existing package holders’ details.
  2. +
  3. Send the completed MAV application to Third Party Services
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  5. The request will be completed if eligible and both package holders will receive written confirmation. Third Party Services will confirm once the process is complete.
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Remove a package holder

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  • The existing package must be in personal names only;
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  • There must be a package holder remaining once the other package holder is removed.
  • +

 

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  1. Check that the request meets criteria.
  2. +
  3. Refer the exiting package holder to either branch or advise them to contact us on 13 22 24 to be removed from the package. This is so consent can be captured to be removed from the package.
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Maintenance Loan Tracking Process

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 What Information is Available?

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You can now view the current status of a maintenance request in your Loan Tracking Summary page.

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For a list of possible 'Activities' and 'Notifications' relating to Maintenance requests tracked via Loan Tracking, please refer to the pages below:

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Full and Partial Release of Security

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Consents

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Switching Request

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Loan Portability/Substitution

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Note: Maintenance requests have a 'Bank Reference Number' (BRN) format of '99' (for example, 991234567890).

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The 'Application Details' screen in CommBroker Loan Tracking includes any relevant Maintenance requests, which include the following standard 'Application Types':

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  • Full Discharge or Partial Discharge
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  • Switch
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  • Substitution of Security
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  • Consent to Lease
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  • Consent to Subdivision
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  • Consent to Prior or 2nd Subsequent Mortgages
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  • Consent - Other
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Loan Tracking will also display information on the Activity. In addition to the Current List of Activities, you will now see a 'Switch Complete' activity when applicable.




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Full and Partial Release of Security Process

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Please be aware we are currently experiencing higher than normal volumes and are working outside of standard processing times. We are committed to meeting your requested settlement date and if we require any further information to progress your discharge request, we’ll be in touch with you to discuss.

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  • Partial Discharge is where the customer has multiple loans and/or multiple properties and are releasing property but not repaying all loans
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  • If the Customer has repaid their Home Loan and requires their Title Deed, they must complete the online Discharge/Refinance Authority Form and select the Loan repaid option.
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  • Once we’ve received your signed request, there’s a number of steps that need to take place to finalise and process your request. We’ll be in touch with you shortly to progress your request. If you need to get in touch with us to discuss your discharge request, please contact us on 13 25 88 and select option 2 for Discharges.
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Note: When your customer requests a New Home Loan as well as a maintenance request, you must submit the maintenance request to the relevant department simultaneously with your New Home Loan application for simultaneous assessment.

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Where applicable, ensure applications are cross-referenced e.g. new money application, enter comments to cross reference to the Home Loan Maintenance request.
Care: New Home Loan to be assessed in conjunction with Partial Release of Security Maintenance request

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StepDescription
1

Discuss with your customer:

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  • The need to make all repayments before settlement date as usual.
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  • Conversion Viridian Line of Credit (VLOC) account to a transaction account, if applicable.
  • +

Note: Terms and Conditions will be issued to the customer if they wish to convert to a transaction account by completing the option in the online Discharge/Refinance Authority Form

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  • Early Repayment Adjustment which may need to be paid if they have a Fixed Rate (including Interest in Advance) or 1 Year Guaranteed Rate loan
  • +
  • Partial Discharges require a credit assessment to be completed and the Bank maybe required to complete a valuation on the remaining securities and obtain additional financial details.
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2

Complete all relevant sections of the online Discharge/Refinance Authority Form and confirm:

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  • All borrowers, guarantors, directors and trustees, if applicable, to the loan, with signatures is included;
  • +
  • A valid CBA home loan / Viridian Line of Credit number has been provided;
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  • Everyday Offset instruction, to transfer or remove;
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  • Viridian Line of Credit instruction, to transfer to a Smart Access or close;
  • +
  • Instructions for disbursement of funds including an account for any excess funds;
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  • All security addresses to be released, remain or new to Bank, if applicable;
  • +
  • Solicitor or other financial institution (OFI) details for settlement;
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  • A forwarding address, if applicable, to send paper title or confirmation;
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  • For a Partial Discharge, the contract of sale is attached to the Authority showing the sale prices including deposit and any relevant conditions
  • +

Note: To ensure that you receive notifications and visibility of the application progression via CommBroker Loan Tracking, please complete the User details section within the online Discharge/Refinance Authority Form and select yourself as the Main Contact.

3

Confirm all Borrowers/Guarantors to the loan/s have signed the online Discharge/Refinance Authority Form

Note: The Discharge cannot progress until all parties have signed the form

4

Email the completed and signed Authority to cbadischarges@cba.com.au.

You will receive an automatic email response that the Discharge request has been received.

5

The Bank will:

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  • Create your Home Loan Maintenance Request;
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  • Verify the details and signatures provided on the Authority;
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  • If a partial discharge request, the discharges team will submit the request for a Credit assessment;
  • +
  • Arrange for the settlement and disbursement of funds.
  • +

 

6

As the request is processed, you will receive notifications for application milestones according to your preferred contact method.

For a list of the different types of notifications you may receive, please refer to the Maintenance Loan Tracking Page

 

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 Valuation Ordering / Financial Information

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The following information may be requested and can only be determined once the application has been assessed by Credit Decisioning team:

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  • The suitability of any new or existing security property may require the Bank to undertake a valuation(s)
  • +
  • The Bank may be required to obtain updated financial details.  +
  • +
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LMI Cover

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All instances of partial discharges, involving existing LMI cover, require approval by Genworth (Mortgage Insurer) with an external valuation where the original valuation is older than 90 days, as the original base LVR must be maintained.

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In these instances the Bank does not hold a Delegated Underwriting Authority (DUA) therefore requires a Genworth assessment and decision every time 

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Tracking

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You can track the progress of all your Home Loan Maintenance Requests via CommBroker Loan Tracking. Please refer to the Maintenance Loan Tracking page for more information.

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Release of Security Documents for Repaid Home Loans

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  • If a Customer has repaid their Home Loan and requires their loan to be discharged they need to complete the online Discharge/Refinance Authority Form and select the Loan repaid option.
  • +
  • This can only be processed if there are no additional CBA loans current, or prior/subsequent mortgages over the property.
  • +
  • Commonwealth Bank require a minimum of 15 business days to process the request.
  • +
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StepDescription
1

Confirm the online Discharge/Refinance Authority Form is completed correctly and signed by all borrowers/guarantors.

 

2

Inform the customer the Bank will debit the Land Titles Office fee as per the debit instructions on the release authority.

 

3

Email the completed and signed Authority to repaid repaidslpcsydney@cba.com.au

 

4

Group Lending Services will:

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  • Verify the details provided on the Authority and the signatures
  • +
  • Debit the nominated account for the respective Land Title Office fees
  • +
  • Discharge the mortgage with respective Land Title Office
  • +
  • Return the Title deeds to the nominated person by registered mail
  • +

Note: For states with electronic titles the customer receives a Registration Confirmation Statement instead of paper Title Deeds which is not sent by registered mail.

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Home Loan Redraw

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Need help with the finer talking points on Redraw, you can refer to the below link where you will find our Redraw guide and some of the most common FAQs like:

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    +
  1. What is redraw?
  2. +
  3. Benefits of redraw
  4. +
  5. Accessing redraw
  6. +
  7. How it works?
  8. +
  9. Redraw vs offset?
  10. +
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https://www.commbank.com.au/home-loans/redraw.html

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Frequently Ask Questions

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Switching (or Split) Loans Process

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A request to Switch or Split a Home Loan or Viridian Line of Credit can be made in the following ways:

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1. Customers may call 13 22 24 (during these operating hours) to arrange for their request to be processed over the phone.

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If the request falls under the following scenario’s it cannot be completed over the phone:

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    +
  • The loan is in joint names and the method of operation is 'All Must Sign' or 'To Be Advised'.
  • +
  • The switch is to or from an Interest in Advance loan
  • +
  • The switch is to an Interest Only loan where the period is greater than five years at a time
  • +
  • The switch is to an Interest Only loan where the switch request is within 180 days of the original loan funding date
  • +
  • The switch is between low documentation loans
  • +
  • Splitting a portion of an existing loan
  • +
  • A package concession is being applied for at the same time as the switch request
  • +
  • The loan requires guarantor written consent
  • +
  • The switch is from a No Fee Variable Rate loan
  • +
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2. Customers may be able to complete their request through Netbank.

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Digital Self-Service Guide – Home Loan Splitting

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How to Video

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3. Brokers may arrange for a Switch or Split of a Home Loan or Viridian Line of Credit per the below processes:

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When filling out sections 2 or 3 of the Loan Switching Request Form (001-070), if your customer selects:

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    +
  • Your requested date, we will apply the reference rate that’s applicable on the day the form is submitted, provided the date they select is within 30 days.
  • +
  • The date this form is processed, we will apply the reference rate applicable on the day the form is submitted.
  • +
  • On the expiry date of your current fixed or discounted period, we will apply the reference rate applicable on the day the form is submitted, provided the expiry date is within 30 days.
  • +
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If the rate changes after the form has been submitted and the customer would like to take advantage of this rate, you will need to re-submit the Loan Switching Request Form with the new rate.

+

You cannot submit a switch/split/refix for more than 30 days in advance regardless of current loan type.
 

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For Principal and Interest to Interest Only switches
StepDescription
1

Check that the customer is eligible to switch to Interest Only:

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    +
  • Requested IO term does not exceed 5 years for Home Loans and 10 years for Investment Home Loans, for the life of the loan
  • +
  • There will be a minimum of 5 years remaining on the contracted loan term at the expiry of the proposed IO term
  • +
  • The loan account must have been funded for a minimum of 180 days
  • +

If the customer is ineligible to switch to IO but still wishes to be considered for a future IO period, they may submit an internal refinance request provided this meets their needs and objectives.

Note: Do not proceed with request if the customer advises they are experiencing financial hardship and refer to CommBroker - Financial Hardship

2

If the customer is eligible to switch to Interest Only:

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    +
  • Provide the customer with the Interest Only Switching fact sheet
  • +
  • Advise customer to call the Interest Only Specialist team on 1300 057 072 between 8:00am and 6:00pm (AEST). The Interest Only Specialists will assist the customer with their request and complete a serviceability assessment
  • +
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For Interest Only Extensions
StepDescription
1

Check that the customer is eligible to extend their Interest Only period:

+
    +
  • Requested IO term does not exceed 5 years for Home Loans and 10 years for Investment Home Loans, for the life of the loan
  • +
  • There will be a minimum of 5 years remaining on the contracted loan term at the expiry of the proposed IO term
  • +
  • The loan account must have been funded for a minimum of 180 days
  • +

If the customer is ineligible to switch to IO but still wishes to be considered for an IO extension, they may submit an internal refinance request provided this meets their needs and objectives.

Note: Do not proceed with request if the customer advises they are experiencing financial hardship and refer to CommBroker - Financial Hardship

2

If the customer is eligible to extend their Interest Only period:

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    +
  • Proceed to step 1 below
  • +

Note: In some instances depending on the circumstances of the loan the bank will require a serviceability assessment for an IO extension, in these instances the switch request will be returned to you. Advise customer to call the Interest Only Specialist team on 1300 057 072 between 8:00am and 6:00pm (AEST).

+

 

+ + + + + + + + + + + + + + + + + + + + + + + + + + +
For All Other Switches
StepDescription
1

Complete the Loan Switching Request form located at the back of the Switching Terms and Conditions and arrange for all borrowers and guarantors (if applicable) to sign.

The customer must retain the Switching Terms and Conditions booklet.

Check and complete the relevant sections as detailed:



If the customer has chosen to switch to a fixed rate loan they need to be made aware that an Early Repayment Adjustment may be applicable, and acknowledge this by signing the Early Repayment Adjustment Acknowledgement section on the switching form.

Note: To ensure you receive notifications and visibility through CommBroker Loan Tracking, please ensure that you complete the "Staff/Broker Details" on page 1 of the Loan Switching Request.

Applicable Reference Rate for Switches to fixed, Splits into fixed or Re-fixes

When filling out sections 2 or 3 of the Loan Switching Request Form (001-070), if your customer selects:

+
    +
  • Your requested date, we will apply the reference rate that’s applicable on the day the form is submitted, provided the date they select is within 30 days.
  • +
  • The date this form is processed, we will apply the reference rate applicable on the day the form is submitted.
  • +
  • On the expiry date of your current fixed or discounted period, we will apply the reference rate applicable on the day the form is submitted, provided the expiry date is within 30 days.
  • +

If the rate changes after the form has been submitted and the customer would like to take advantage of this rate, you will need to re-submit the Loan Switching Request Form with the new rate.

You cannot submit a switch/split/refix for more than 30 days in advance regardless of current loan type.

2

Where applicable, obtain Guarantor's written consent for a switch to, or extension of and Interest In Advance or Interest Only repayment type. 

If the guarantor is a family member providing their own property as a security for the loan (Family Security Support), the loan is ineligible for interest only repayments until the guarantee is released.

For other guarantor types (including martial/de facto, property share, non-personal and directors), if the switch is to interest only repayments discuss with the guarantor separately to the borrower that:

+
    +
  • Their consent is required for the switch and they have a right not to consent.
  • +
  • Interest only repayments will increase the total interest over the life of the guaranteed loan.
  • +
  • Interest only repayments do not reduce the balance of the loan which may increase the duration of their liability.
  • +

Note: Guarantor written consent is required prior to the switch being processed.

3

Complete the following additional steps if the existing loan is a Fixed Rate or Guaranteed Rate Loan

+
    +
  • Advise the customer to contact 13 22 24 to find out the amount of the Early Repayment Adjustment or Early Termination Interest Adjustment (ERA/ETIA)
  • +
  • The call centre will contact the customer once the calculation is complete, advise the amount applicable and send out the necessary forms if the customer wishes to proceed.
  • +
4

Email thirdpartyservices@cba.com.au

As the request is processed by Mortgage Services, you will receive notifications upon certain application milestones dependant on your preferred contact method. For a list of the different notifications you may receive, please refer to the Maintenance Loan Tracking page.

Note: If a Home Loan requires a switch as well as a Transfer (Owner-Occupied to Investment & vice-versa), please submit them as separate emails/requests. Sending them together in a single email may cause delays.

+

 

+

Customers and or Guarantors will receive the following after the request has been processed:

+

Customers

+
    +
  • For a switch - A Home Loan/Investment Home Loan statement will automatically issue with a statement message as confirmation.
  • +
  • For switching to and from a Home Loan or from a Viridian Line of Credit- a Letter of Variation as confirmation of the switch. Customers will only be able to switch the outstanding Viridian Line of Credit balance to an eligible Home Loan Product.
  • +
  • For a split - a Letter of Variation as confirmation that their existing loan has been split.
  • +
+

Guarantors

+
    +
  • For a Switch (that requires Guarantors consent and acknowledgement prior to implementing) - A copy of the executed Loan Switching Request (001-070) to each guarantor with the Guarantor Confirmation of Home Loan Switch Covering Letter.
  • +
+

 

+

Tracking

+

You can track the progress of all your Home Loan Maintenance Requests via CommBroker Loan Tracking. Please refer to the Maintenance Loan Tracking page for more information.

+

 

+

Switching Low Documentation Loans

+

Low Doc loans can be switched to another loan type (after funding) in accordance with the switching policy for the applicable loan type. 

+

 

+

Lenders Mortgage Insurance (LMI)

+

Refer to the table below to ascertain LMI requirements for Low Doc facilities

+ + + + + + + + + + + + + + + +
If the LVR isThen
equal to or < 60%no LMI is payable by the bank or customer provided all product requirements are met
>60% and equal to or <80%the loan is subject to LMI cover and the premium is payable by the customer
+

 

+

Changing from a Low Documentation Loan to a standard (non-Low Doc) loan 

+

Low doc loans can be changed to another standard (non-Low Doc) loan by completing the Low Documentation Loan change request (005-174)

+

Note: For all other loan changes i.e. switching between loan types and repayment options, you must complete the Loan Switching Request

+

 

+

Eligibility Criteria

+

Customers may change from a Low Documentation Loan (Low Doc) to a Non Low Documentation Loan (Full Doc) in the following two instances:

+

1. Low Doc Loan is not LMI insured and the following conditions have been met:

+
    +
  • Low Doc Loan has been funded for greater than 36 months
  • +
  • Has had no account arrears or late payments and good conduct of all accounts, AND
  • +
  • Low Doc Loan type is not changing i.e. fixed, variable
  • +
+

2. Low Doc Loan (LMI or non-LMI) where there has been a subsequent Non Low Doc Loan and the following conditions have been met:

+
    +
  • the customer has provided full financial information for the subsequent Non Low Doc Loan
  • +
  • Has had no account arrears or late payments and good conduct of all accounts, AND
  • +
  • Low Doc Loan type is not changing i.e. fixed, variable
  • +
+

Note: Facilities not eligible under the above criteria should be submitted as a full application for consideration.

+

 

+

For eligible requests

+
    +
  • Complete the Low Documentation Loan Change Request (005-174)
  • +
  • Where request is as a result of the approval of a subsequent Non Low Doc Loan please note form with application details
  • +
  • Your clients will need to sign this request
  • +
  • Submit via e-mail to Third Party Services as a Maintenance application for your state
  • +
+

 

+

Applications outside of the eligibility criteria

+
    +
  • Submit a full application including financial and income statements
  • +
+

 

+

Interest Only Switching Fact Sheet

+

Allowable and non allowable switches and split loans

+

Switching Request Terms and Conditions and Loan Switching Request Form

+

Fees

+

Loan Switch form Direct Debit Clarification Process


+

 

+
+ Interest Only (IO) vs Principal and Interest (P&I) Simulator +
+

 

+

Digital Home Loan splitting Tool

+

Password - splitting

+

 

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Processes

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Transfer between Home Loan (HL) and Investment Home Loan (IHL) Types

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Back to Processes

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There are two types of loans and this process will help meet our customer’s changing circumstances during the lifecycle of their loan.

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Eligibility Criteria

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If The:Eligible to transfer from an
Investment Home Loan to a
Home Loan
Eligible to transfer from a
Home Loan to an
Investment Home Loan:
Loan is fully funded for more
than six months.
Loan is in arrears.
Loan has undrawn funds/in
progress construction loan
Loan purpose was originally
for purchasing or refinancing
residential property
Loan has a deceased
customer(s)
Loan has a Variable Interest
Rate
Loan is a Fixed Rate*
Investment Home Loan is a company.
Investment Home Loan that involves a
Trust and the Trust will claim tax
deductibility on the loan
Investment Home Loan that involves a
Trust and the Trust will not claim tax
deductibility on the loan, receive any
rent and at least one or more of the
beneficiaries will reside in the property
on a permanent or periodic basis
Loan has additional non-residential
securities, e.g. cash security
Loan is no longer used for
investment purposes.
Change in purpose is related
to new lending (The loan must be
transferred when the customer
returns the CCC Schedule
Security property address is
the same as their residential
address
Loan purpose was originally
for personal purposes or
personal investment
Loan has one security
property and it is now owner
occupied
Loan has one security
property and it is now used
for investment
Loan has two security
properties and are both
owner occupied
Loan has two security
properties and one is now
owner occupied and one is
now for investment
Loan has three or more
security properties
****
Loan term extension
+

Notes:

+

*ERA applies to customers breaking the Fixed Rate

+

**These requests require further assessment to determine eligibility. You must complete the Loan Purpose Transfer Request Form - Home Loan, Investment Home Loan and Viridian Line of Credit (VLOC) and send it to thirdpartyservices@cba.com.au for further review

+

Customers wanting to switch to Interest in Advance payments cannot switch from a Home Loan to an Investment Home Loan. This must be completed as a standard refinance application with the existing Home Loan repaid.

+

Note: The term Owner Occupied includes non-investment properties that customers may use for holiday homes i.e. not for investment purposes.

+

Note: If a Home Loan requires a switch as well as a Transfer (Owner-Occupied to Investment & vice-versa), please submit them as separate emails/requests. Sending them together in a single email may cause delays. 

+

Not Eligible to Transfer between Home Loan and Investment Home Loan

+

You must follow the standard refinance application process for requests that do not match the eligibility criteria.

+

Loan purpose incorrectly setup at origination

+

Where the loan purpose was incorrectly set up at origination, if:

+
    +
  • The loan purpose was incorrectly selected during the original application
  • +
  • Negative Gearing and Rental Income was not included in the original application
  • +
  • The Loan has been funded for less than six months
  • +
+

The Customer(s) always intended the loan to be for Owner Occupied or Investment Purposes

+

Transfer Scenarios

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If……
Then……
+
    +
  • Is completing a new application to purchase a new property and has an existing Home Loan; or
  • +
  • Requests a top up to their existing Home Loan and tells us they are receiving rental income on the property
  • +
+ + + + + + + + + + + + + + + + + + + + + + + +
StepAction
1Identify the property and related loans that need to be transferred
2Complete the Serviceability Calculator to determine serviceability for your customer, including any rental income as part of the new finding or top up. Negative gearing can be applied to the current Home Loan that is transferring to an Investment Loan
3 +
    +
  • Determine if the related loan features (e.g. term, repayments, type) suit your customers' needs and objectives:
  • +
  • If yes, proceed to the loan application
  • +
  • If no, review the customers options such as switch, internal refinance etc.
  • +
4See Procedure below
Is completing a new application to purchase a new principal place of residence (PPR) property with a tenancy lease agreement expiring after settlementSee: Credit Policy / Acceptable and Excluded Purposes: Properties with existing tenancy lease agreements
Requests to switch from Principal & Interest to Interest Only or Interest Only extension and they are not eligible to switch

If they are not eligible, follow the existing switching to Interest Only process. See Interest Only

Requests to switch from Principal & Interest or Interest Only or Interest Only extension and they are eligible or conditionally eligible to switch + + + + + + + + + + + + + + + + + + + +
StepAction
1Follow the existing switching to Interest Only process. See Interest Only
2Complete the Switching to Interest Only Process
3See Procedure below
Wants to transfer their Home Loan to an Investment Home Loan +
    +
  • Identify the property and related loan(s) that need to be transferred
  • +
  • See Procedure below
  • +
Wants to transfer their Investment Home loan to a Home Loan +
    +
  • Identify the property and related loan(s) that need to be transferred
  • +
  • See Procedure below
  • +
The customer advises us in passing that their residential loan purpose has changedNo action is required.
+

 

+

Procedure: Processing a transfer request between Home Loan (HL) and Investment Home Loan (IHL) Types

+

Complete the following steps when transferring between Home Loan (HL) and Investment Home Loan (IHL) Types

+ + + + + + + + + + + + + + + + + + + + + + + +
StepDescription
1Ensure that the borrower/s meet the eligibility criteria before proceeding.
2 +
    +
  • Complete the Loan Purpose Transfer Request Form - Home Loan, Investment Home Loan and Viridian Line of Credit (VLOC )
  • +
  • Tell the customer(s) that once we accept their request, then a notice of variation will be issued by mail.
  • +

Note:

+
    +
  • If an incorrect loan type was selected at the time of the original application and the loan is fully funded for less than six months and providing the borrowers always intended the loan to be for owner occupied purposes, you can submit the transfer request
  • +
  • Borrower will need to meet the above eligibility criteria as well as a check to ensure that no rental income or investment benefits were applied to the original loan application.
  • +
  • The transfer of loan purpose must be completed, otherwise settlement may be delayed to new funding
  • +
3Email Thirdpartyservices@cba.com.au with a completed copy of the loan purpose transfer Form.
4

The Bank will complete the checks to confirm the customer meets the requirements and if accepted will transfer the loan purpose and send a Notice of Variation (NOV) to the borrower/s. The NOV sent to the borrower/s does not need to be signed and returned to the Bank. A confirmation e-mail will also be sent to the broker advising that the request has been completed.

Note:

+
    +
  • The Bank will send an email advising the following if the eligibility has not been met: +
      +
    • Transfer requires updating or changing to meet the eligibility criteria
    • +
    • Transfer is declined as eligibility criteria not met. You must advise the customer and offer the refinance option
    • +
  • +
+

 

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+ + + + + +
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Processes

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Request a Viridian Line of Credit (VLOC) Limit purpose transfer

+
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+ +
+ + + + + + +

 Back to Processes

+

In the event a customer’s VLOC purpose changes, the customer can request to transfer the Loan purpose from an Investment VLOC to a Personal VLOC or from a Personal VLOC to Investment VLOC.

+ +

 

+

VLOC purpose selected in error

+ +

 

+

Eligibility

+
    +
  1. Discuss the customer's purpose for the VLOC to confirm if the VLOC is used or intended to be used for investment or personal purposes.
  2. +
  3. For guidance on selecting the correct VLOC purpose, see Loan purposes.
  4. +
  5. Accounts must meet all of the following:
    +
      +
    • The VLOC account is still active.
    • +
    • The VLOC account isn't over the limit.
    • +
    • The loan purpose must align to the primary security use.
    • +
    • A new VLOC account has been open for more than 6 months
    • +
    • An existing account converted to a VLOC, the limit has been in place for more than 6 months
    • +
  6. +
  7. Borrower(s) must acknowledge all of the following:
    +
      +
    • They can continue to meet the monthly interest payments and charges associated with the VLOC
    • +
    • They're not aware of any recent and future changes that will affect their ability to make these payments without financial difficulty.
    • +
  8. +
+


Note: If the Bank find the account is not eligible for a transfer, you will be notified.  

+

 

+

Procedure: Processing a Loan Purpose Transfer Request for a Viridian Line of Credit (VLOC)

+

This procedure provides the detailed steps required to process a loan purpose transfer request for a VLOC.

+ + + + + + + + + + + + + + + + + + + + + + + + + + + +
Step Description 

1

+
    +
  • Ensure that the borrower(s) meet the eligibility criteria before proceeding.
  • +

2

+

Note:

+
    +
  • If an incorrect loan purpose was selected at the time of the original application and the loan is fully funded for less than six months and providing the borrowers always intended the loan to be for owner occupied purposes, you can submit the transfer request.
  • +
  • Borrower(s) will need to meet the above eligibility criteria as well as a check to ensure that no rental income or investment benefits were applied to the original loan application.
  • +
  • The transfer of VLOC loan purpose must be completed, otherwise settlement may be delayed to new funding.
  • +

3

+
4 +
5 +
    +
  • The Bank will complete the checks to confirm the customer meets the requirements.
  • +
+ + + + + + + + + + + + + + + +
If form is...
Then...
Accepted +
    +
  • The Bank will transfer the loan purpose and send a NOV to the borrower(s) – this does not need to be returned to the Bank.
  • +
  • A confirmation e-mail will also be sent to the broker advising that the request has been completed.
  • +
Declined +
    +
  • The Bank will send an email advising the Broker if the eligibility has not been met: +
      +
    • Transfer requires updating or changing to meet the eligibility criteria
    • +
    • Transfer is declined as eligibility criteria not met.
    • +
  • +
+
    +
  • The effective date of the transfer is the date CBA receive the signed form. CBA will action the form and complete the Loan purpose transfer.
  • +
Once we have processed the request, customers will see the following message displayed on their statement confirming the change - Your loan purpose has been changed to (Personal/ Investment).
+

 

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Simply Print

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Simply Print Registration

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Back to Simply Print

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Each of the following criteria must be fulfilled before you can print loan documents at your office:

+
    +
  • Access the Simply Print Application form
  • +
  • Complete the Simply Print Application form and email to thirdparty-administration@cba.com.au
  • +
  • Must have watched the Simply Print training video (refer below) and tested your printer set up using the Test Pack/s listed below
  • +
  • Must have read and understood the instructions in CommBroker with preparing the loan documentation packs
  • +
  • Must have any office staff trained in the process of printing and collating the Document Pack
  • +
+

 

+

Procedures for Opting in

+ + + + + + + + + + + + + + + + + + + +
Step
Process
1

Broker fully completes the Simply Print Application form located in CommBroker and emails it to thirdparty-administration@cba.com.au

The form must be signed and dated

2

within 5 business days, the broker will receive an auto-reply email confirming they are simply print registered.

Email will also contain a reminder on Simply Print procedures specifically preparation of the borrower's pack

3

Please ensure you have Adobe Reader software installed on your system, Adobe Reader is required for this process and can be downloaded from www.adobe.com

 

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Simply Print

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Borrowers Pack

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Back to Simply Print

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Overview

+

 

+

The Borrower's Pack;

+
    +
  • will print in sequential order for each applicant, with a copy to be signed and returned to the Bank
  • +
  • contains the Document Checklist which is on the last page of the Covering Letter to Borrower (Full Pack), and lists all documents each applicant is to receive
  • +
  • can be reprinted at any time via the same link/process with individual pages being reprinted by selecting page numbers or ranges in the PDF file
  • +
  • contains three sections as outlined below
  • +
+

 

+

The Borrower's Pack printed from Commbroker contains two sections, with each section separated by a banner page as follows:

+

 

+

Section 1 (Borrower's Documents)

+

This section contains a copy of all loan documents for the customer's reference.

+

 

+ + + + + + + + + + + + + + + +
If the loan is ...Then ...
regulateda pack is printed for each borrower.
unregulatedonly one pack, for the correspondence borrower, is printed.
+

 

+

Complete the following steps to collate the Borrower's documents.

+

 

+ + + + + + + + + + + + + + + + + + + + + + + + +
StepAction
1

Discard the Borrower's Pack Banner Pages.

 

2

Ensure documents are in the following order

+
    +
  • Covering letter to the borrower
  • +
  • Credit Assessment Summary
  • +
  • CCC Schedule
  • +
  • Mortgage Documents (for each security), if applicable
  • +
  • Direct Debit Request Service Agreement, if applicable
  • +
  • Lenders' Mortgage Insurance and Low Deposit Premium Fact Sheet (005-855), if applicable
  • +
  • Pre-printed brochures (refer below)
  • +
3For borrowers who do opt in to receive electronic UTCs:For borrowers who do not opt in to receive electronic UTCs:

Print and insert the following brochures into each Borrower's Pack in every case:

Standard Fees and Charges - Summary of Common Banking Fees We Charge for Consumer Mortgage Lending Products

Print and insert the following brochures into each Borrower's Pack in every case:

Consumer Mortgage Lending Products - Terms and Conditions

Electronic Banking Terms and Conditions

Standard Fees and Charges - Summary of Common Banking Fees We Charge for Consumer Mortgage Lending Products

+

 

+

Section 2 (Borrower's Signing documents) 

+

This section contains all loan documentation to be signed by all borrowers and returned to the Bank. If the Doc Pack is not available for printing due to an error contact the Broker Services Call Centre in your state to print the Document Pack.

+

 

+

Complete the following steps to collate the Borrower's signing documents.

+

 

+ + + + + + + + + + + + + + + + + + + + + + + +
StepAction
1

Discard the Borrower's Signing Pack Banner, i.e. the section break

 

2

Determine any additional document requirements (refer below)

 

3

Ensure documents are in the following order

+
    +
  • CCC Schedule
  • +
  • Credit Assessment Summary
  • +
  • Mortgage (for each security), if applicable
  • +
  • Loan Account Authority
  • +
  • Lenders' Mortgage Insurance and Low Deposit Premium Fact Sheet (005-855), if applicable
  • +
4

Staple each document as required

 

+

 

+

 Additional documents

+

 

+

The following procedures are to be followed for other documents to be included (or discarded) as required.

+ + + + + + + + + + + + + + + + + + + + + + + +
If the loan involves a ...Then ...
Construction Loan Purpose

Access the forms section and print the following document:

+
Refinance of an external loan (all states including NSW)

Determine whether a specific Discharge/Refinance Authority is required for the Financial Institution being refinanced. 

If yes, go to the Other Bank's Discharge Forms page, print the relevant form  and include it in the pack and discard the pack version.

If no, use the pack printed Discharge/Refinance Authority.

Refinance of an external loan, and the Release Authority was already provided to CBA

 Discard the following documents:

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  • Discharge/Refinance Authority
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MAV Package

If a MAV Package is applicable then a MAV application will be included in the printed pack with the first named borrower populated as the package holder. Review the package holders name to determine if it is correct.

If the name is correct use the pack printed version.

If the name is incorrect, access the forms section and 'fill and print' the Mortgage Advantage Application in the correct package holders name. Discard the pack printed version.

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+ For customers who opt in to recieve electronic UTCs: +
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Processes

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Bridging Loans Process

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Back to Processes

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1. Determine, in consultation with the customer:

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  • Customer Eligibility
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  • Existing Home/Investment Home Loan debt (where applicable).
  • +
  • Value of the existing property.
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  • Purchase price of new home.
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  • New borrowing amount required to purchase new home.
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  • Type of loan option required on new loan.
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Care: Ensure that customer is aware that any loan written at either a Fixed Interest Rate or One Year Guaranteed Interest Rate may attract an Early Repayment Adjustment.

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2. Determine what level of residual debt will remain after the existing property is sold. Customer is to advise the discharge settlement amount to be deposited into their loan once the existing home is sold.

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3. Where the customer has an existing loan (which is continuing), establish the minimum payment/repayment on the existing loan over the remaining contracted loan term at the assessment interest rate.

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4. Establish minimum payment/repayment on the new loan at the assessment interest rate over the requested term.

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5. Based on the figures calculated in steps 3 & 4 and any other on-going commitments, calculate the customer's commitment level during the bridging period.

Note: Rental income from property to be sold, up to the expiry date of the lease agreement, can only be included in the servicing exercise where a formal lease agreement is in place at the time of applying for the bridging loan.

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6. Calculate LVR based on total debt during the bridging period.

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7. Establish the minimum P&I repayments required on the residual debt, after bridging period, to repay the loan over the remaining loan term at the assessment interest rate.

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8. Based on the figure calculated in step 7 and any other on-going commitments, calculate the customer's commitment level after the bridging period (P&I repayments on the residual debts at the assessment rate).

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9. Calculate LVR based on the residual debt.

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10. Complete the loan application in usual manner and forward to Third Party Credit Services for a decision.

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11. Advise the customer of 'Third Party Credit Services' decision.

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Example of Bridging Calculation

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Step Calculation Method

1. Establish:

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  • Current home loan debt

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  • Value of the existing property

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  • Purchase price of new property

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  • New borrowing required to purchase new home

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  • Type of loan required for new loan

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$150,000

$410,000

$630,000

$630,000

 

Standard Variable Rate at 6.07%pa

Information obtained from customer records and with discussions with customer.

2. Establish amount of 'Residual Debt'.

$411,000

Total debts ($150,000 + $630,000 = $780,000) less proceeds after deducting 10% from the value of the existing home ($410,000 - (10% x $410,000) = $369,000).

During Bridging Period:

3. Establish Minimum Repayments / Payment on Existing Loan.

 

$861 per month

 

Interest Only on existing debt ($150,000) @ Assessment Rate (6.82%pa) plus monthly Loan Service Fee ($8 per month).

4. Establish Minimum Repayments / Payment on New Loan.

$3,589 per month

Interest Only new debt ($630,000) @ Assessment Rate (6.82%pa) plus monthly Loan Service Fee ($8 per month).

5. Establish Commitment Level / Servicing Position During Period.

44.52%

Salary $10,417 per month

Monthly Commitments

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  • Existing debt $861 per month

  • +
  • New debt $3,589 per month

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  • Credit Card $188 per month

  • +

Commitment Level is 4638/10417.

Monthly Income

Note: Determine the Net Servicing Position via the Home Loan Serviceability Model

6. Establish LVR during Bridging period

75%

(Existing + new debts) / (existing + new property values). ($150,000 + $630,000) / ($410,000 + $630,000).

After Bridging Period

7. Establish Repayments on 'Residual Debt' on a Principle and Interest basis (over remaining term after Interest Only period).

 

$2,722 per month

 

Principle and Interest on debt of $411,000 @ Assessment Rate (6.82%pa) over remaining term after bridging period (29 years) plus monthly Loan Service Fee ($8 per month)

8. Establish Commitment Level based on 'Residual Debt'.

 

 

 

 

 

 

27.94%

Salary $10,417 per month

Monthly Commitments

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    +
  • Existing debt NIL

  • +
  • New debt $2,722 per month

  • +
  • Credit Card $188 per month

  • +

Commitment Level is 2910/10417

Monthly Income

9. Establish LVR after Bridging period.

65.24%

(Residual debt) / (remaining property value). $411,000 / $630,000.

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Expiry of Bridging Period

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Customers will receive the following letters:

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  • 3 months before expiry: a general reminder letter to inform customers they are approaching the end of the bridging loan term and will need to pay their loan in full by the maturity date
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  • 1 month before expiry: a letter to inform customers know they will need to pay the remainder of their loan balance on their final home loan repayment date and that they will no longer have access to any redraw facilities.
  • +
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If your customers have arrears after their last repayment date, they will be referred to Financial Assistance Solutions (FAS) for additional support.

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Refer Extension of a Bridging Period

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Bridging Loan Guide

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Simply Print

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Brochures

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 Back to Simply Print

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Inserts which are not included as part of the printed Document Pack will be provided to Brokers.

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Email the Simply Print Stationary Order Form to replenish your pre-printed forms and self addressed envelopes to TPBAccreditations@cba.com.au.

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Additional inserts not included as part of the printed Doc Pack are available to print as needed from the Forms section of CommBroker. The forms you will need are:

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Standard Transactions Fees and Charges

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Refinance Statutory Declaration for NSW

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Discharge Request Forms for Specific OFI's

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Contract Building Loans - Notes for Builders

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Mortgage Advantage Application

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Processes

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Building/Construction Loans

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Back to Process

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1. Application Submission2. Issuance of Commencement Letter3. Progress Payments
4. Final Progress Payment Release5. Construction Loan Combine 
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Overview of Process

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An overview of the process involved when the security comprises a residential building being constructed under a signed contract is described as follows:

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+ + 1. Application Submission +

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Step
Process
1

A draft building contract or builders tender, proposed finishes and specifications, draft building plans plus quotes for any 'Out of Contract' items must be provided to the Bank and Valuer to enable the 'as if complete' valuation to be carried out.

2

Request a valuation through CommVal, once ordered, you need to upload the following documents via the Documents screen as part of the order or the Documents Tab available after the request is submitted:

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  • Draft building contract or builders tender.
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  • Proposed finishes and specifications.
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  • Draft building plans.
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  • Contract Variations (where applicable).
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  • Quotes for any Out of Contract items (where applicable).
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  • Contract of sale for the land (where applicable).
  • +

The valuer will not proceed with the valuation request until the correct documents have been uploaded via CommVal. Avoid valuation delays by uploading the construction documents as soon as the valuation ordered status updates in CommBroker

Note: If additional documents are required the valuer may also contact the broker.

Note: NetBank and the CommBank App will display construction loan account details based on a fully funded loan state.

Note: Ensure compliance with privacy obligations regarding any additional documentation. Only provide valuers with documentation/customer information they require to complete the valuation, such as construction documents or contracts of sale. You must not give them any additional documents, such as payslips, bank statements, driver’s licence numbers and passport numbers.

Land and construction loans

Applications which involve both land and construction must be set up as 2 loans

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  • Land loan (loan purpose 21/22)
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  • Construction Loan (loan purposes 01 / 11)
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The LVR on the land loan should not exceed the total base LVR. For example if you have a base LVR of 90% based on and an as-if complete value of $600,000 with land $200,000 and build $400,000 the base loan amount for the land loan cannot exceed $180,000 ($200,000 x 90%).
When calculating equity requirements at settlement it is important to remember that only funds from the land loan portion can be used to meet settlement.
Where a funded land loan is to be refinanced into a single land and construction loan, the funds apportioned for each purpose must not exceed the maximum LVR limit for that purpose.

Note: Land value is the lesser of the contract of sale purchase price or the land value noted on the valuation report. For the purposes of this calculation use the land value noted on the valuation report.

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2. Issuance of Commencement Letter

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Step
Process
1

The following documents are to be forwarded to the Bank;

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  • Executed signed building contract.
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  • Agreed schedule of specifications.
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  • Council approved plans (by private certifier or council directly)*.
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  • Contract variations (where applicable).
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  • Quotes for any Out of Contract items (where applicable).
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  • Builder's contract of work insurance.
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  • Public liability insurance.
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  • Builders Licence (also referred to as Registered Builders)
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+ **Council Approved Plans for South Australia: Building plans must be stamped by council/State Planning Commission, and a Decision Notification Form needs to be obtained evidencing Planning, Building and Development Approval are all “Granted” +

Notes: The Progress Payment Schedule will be examined to ensure they meet industry standards.

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  • It is generally acceptable to receive electronically executed building contracts including progressive payment schedules, contract variations and council stamped plans.
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  • Customers applying for any of the First Home Owners Grant Schemes (FHOGS). Refer below for states accepting electronically executed Contract of Sale or Building Contract along with FHOG application
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StatesExecuted documents (Contract of Sale or Building Contract) for the First Home Owners Grant Schemes (FHOGS)
Australian Capital Territory (ACT)
New South Wales (NSW)
South Australia (SA)
Victoria (VIC)
Western Australia (WA)
Acceptable to receive electronically executed Contract of Sale or Building Contract
OR
Must physically sign the original document (Wet Signature) 
Queensland (QLD)
Tasmania(TAS)
Northern Territories (NT)
Must physically sign the original document (Wet Signature)
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Additional building approval documents, varying state by state, must be imaged to the application along with the corresponding stamped plans:

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  • Construction Certificate (NSW)
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  • Building Permit (VIC)
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  • Decision Notice (QLD)
  • +
  • Building Permit – BA4 and BA3 (WA)
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  • Decision Notice / Building Commencement Notice / Building Approval (ACT)
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  • Building Permit (NT)
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  • Building Permit and Certificate of Likely Compliance (TAS).
  • +
2

Once all items in Step 1 are received and verified as correct, we may the offer Unconditional Approval and will issue a letter of commencement to both the customer and the builder via a letter as an email attachment.

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3. Progress Payments

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The loan will be drawn as a series of progressive payments in accordance with the progress payment schedule. Progress payment requests will be made on the customer's written request only and in accordance with the method of operation. E.g. if the loan is in joint names and the method of operation is 'All to Operate', then all customers must sign the request. Signatures written digitally that still resemble the customer's wet signature (e.g. using an iPad or stylus or previously scanning and saving a copy of the signature) are acceptable, but signatures created by typing are not acceptable. See here for reference examples.

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If customers have more than one construction loan account, they should nominate which account to debit the progress payment from. Note: Authorities to debit an account can only be Wet Signature.

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Customers should be made aware that they must use all of their own equity (e.g. personal savings or First Home Owners Grant, if applicable) before any progressive payments will be made towards construction.

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Step
Process
1

Upon receipt of the first invoice from the builder, the customer must sign the front page and note 'I/We authorise the payment of this invoice'. Forward this request to the Bank. Please check the Contact Us page as your respective state team may accept scanned payment requests via direct email.

The following information must be included on the tax invoice provided by the builder to the customer;

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  • Amount to be paid
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  • The stage the construction has reached e.g. slab, frame, lock up, etc.
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  • Estimate of the value of work completed
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  • Method of payments, account details for direct credit
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Payment of "Builders Deposit"

Where the first progress payment involves a deposit payment to the Builder, the Bank will release funds from the construction facility to pay such a claim only if:

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  • All security and construction documentation is held in place, and has been accepted by the Bank
  • +
  • The Commencement Letter has been issued to the builder by Group Lending Services
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  • Executed Fixed Price Building Contract and Council Approved Plans have been received and reconciled back to Draft Plans
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  • The Deposit to Builder must match the schedule of Progress Payments on the Fixed Price Building Contract, which has been executed by the customer and Builder
  • +
  • The customer must have used all required savings / equity, (excluding FHOGS), as noted on the loan application, prior to use of Loan funds,
  • +
  • “Costs to complete” must not exceed “funds available” post payment of any Progress Claim. In the instance of funding builder’s deposit, the construction facility should therefore reflect 100% of construction costs.
  • +
  • The LVR against the land value does not exceed 95%
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  • The Deposit must not exceed the statutory maximum for each State of the total Building Contract. (Refer Table below).
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State/territoryMaximum building deposit
NSW, ACTMaximum building deposit
QLD, VIC, SA, NT10%
WAWA 6.5% where the building contract is <$500k or is a ‘cost plus’ build
TAS5%

Note: Preliminary fees over and above the builder's deposit are excluded.

FHOGS and the Payment of "Builder's Deposit"

The First Home Owners Grant Scheme (FHOGS) is a federal government funded scheme which provides a non means tested payment to eligible first home buyers who are purchasing a property to be used as their principal place of residence. Payment of FHOGS by the government is only received upon completion of Slab stage.

If the first progress claim constitutes the payment of Builder’s Deposit and it is eligible for payment per above conditions (“Release of Deposit to Builder”), then the FHOGs amount may be accounted for as available equity if:

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  • FHOGs was included as owner’s equity contribution within the credit approval.
  • +
  • The bank holds the properly executed FHOGs application from the customer.
  • +
  • The Commencement Letter has been issued to the builder by Group Lending Services
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  • The subsequent payment of FHOGS is credited to the construction facility or utilized to pay the slab invoice. These funds must not be released to the customer.
  • +

A “costs to complete” reconciliation (including all “out of contract” items) must be completed by Group Lending Services prior to consideration for releasing Deposit. “Costs to complete” must not exceed “funds available” post payment of any Progress Claim, (including release of Deposit)

2

The Group Lending Services Construction Team will assess the request and make payment to the builder as outlined in the tax invoice request.

A progress payment inspection will be conducted prior to the first release of loan funds (where construction has commenced) for Building contracts between $350,000 and $1,500,000.

Contracts over $1,500,000 will require an inspection at every draw down.

3

Once payment is released Group Lending Services will note confirmation on the system that you can view via the Loan Tracking site and generate a confirmation SMS to the customer.

Note: Customers will only receive an SMS if we hold a current mobile number.

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4. Final Progress Payment Release

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StepProcess
1

Once the Final Progress Payment Request has been received in Group Lending Services a Final Inspection will be conducted to ensure all works are completed and to confirm the 'as if complete' valuation amount.

2

Upon receipt of the acceptable Final Inspection, payment will be released as directed in the Final Payment Request via a direct credit. Ensure your customer is satisfied with the completed works prior to providing the final invoice, as this will authorise us to make payment to the builder.

3

Any remaining undrawn balance to the value of $30,000 or less held for non-structural Out of Contract items may be released to the customers for them to control and pay directly to their suppliers upon the receipt of the acceptable final inspection. You will receive an exception from Group Lending Services if your customer is eligible. You must reply to the exception via email to tpbpaperlessloans@cba.com.au stating: Conversation has been held with the customer and the customer is aware that this will mean the loan becomes the post construction repayment arrangement. Please release the funds.

Note: Only final payment will be released if no response received.

If your customer is eligible but has not received an exception, you can send an email to Group Lending Services - Construction and Progress Payment Team advising them “Customer meets the eligibility for funds to be released. Conversation has been held with the customer and they are aware that this will mean that the loan moves to the original payment option. Please release the funds”.

 

4

Any remaining undrawn funds will be released to the customers' nominated account, or as directed where funds are not required for any outstanding 'Out of Contract' construction items

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5. Construction Loan Combine

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Request to combine land and construction loans into a single home loan account after construction is complete.

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Considerations

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The following information must be considered prior to the loan combine and discussed with your customer.

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  • Loan Combine will likely cause required monthly repayment amount (RMRA) to increase. Once eligibility is confirmed, ensure you refer to the Home Loan Repayments calculator to provide your customer with an indicative monthly repayment amount.
  • +
  • All fixed rate loans must be switched to Standard Variable Rate (SVR), Early Repayment Adjustment (ERA) and admin fee may be applicable
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  • Check if a Mortgage Advantage (MAV) Package holder will still be receiving adequate benefits after combine
  • +
  • A Contact number must be provided/listed as this will be the primary method to provide password
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  • Guarantors will need to sign the request form and the Letter of Variation (LOV)
  • +
  • The process involves the Construction Combine Team (Group Operations) internally refinancing the Construction loan into the Land loan.
  • +
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Eligibility 

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To be eligible for a construction loan combine, the below criteria must be satisfied:

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  • Originating applications must have been formally approved from August 2021 onwards.
  • +
  • Each loan has to have been approved with the same loan term e.g. 30 years.
  • +
  • Construction and land loan may be originated from separate applications. The current remaining contracted loan term (RLT) of the land loan must be within 24 months of the current remaining contracted loan term (RLT) of the construction loan.
  • +
  • Your land loan must have a remaining loan term (RLT) of at least 20 years.
  • +
  • Loan purposes must be for construction and land (or internal refinance of land); other loan purposes are not eligible for a loan combine variation request.
  • +
  • Land loan must be on Principal and Interest (P&I) repayments.
  • +
  • Both loans must have the same loan type (i.e. cannot have one owner occupied and one investment)
  • +
  • No top ups, splits or substitution security undertaken on either loan since origination
  • +
  • The construction and land loan must not be guaranteed under the Government’s Home Guarantee Scheme, refer to the Home Guarantee Scheme page with instructions and requirements for discharging a Scheme place.
  • +
  • The Customer must not be behind in payments on any of your credit products (e.g. Home Loans, Personal Loans, and Credit Cards).
  • +
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StepProcess
1You must ensure your customer meets the above eligibility requirements as no exceptions are available.
2

Calculate an indicative monthly repayment amount using the Home Loan Repayments Calculator.

Note: The lower remaining loan term of the land and the construction loan must be used in the repayment calculator as well as the total balance of the two loans (including any special repayments). i.e. If your customer has a land loan with a balance of $500,000 and a 28-year remaining loan term and a construction loan with a balance of $500,000 and a 30-year remaining loan term, ensure that you input a loan amount of $1,000,000 and a loan term of 28 years.

3Once eligibility has been confirmed and the customer is comfortable with the indicative monthly repayment, complete the Construction Loan request form and email to constructioncombine@cba.com.au.
4The construction team will verify eligibility and email your customer the LOV and CAS to be signed and returned. These documents will be password encrypted.
5Immediately after the email is sent, the team will call the customer to provide them the password to open their documents.
6Customers will need to return documents within 21 days, the loan combine will take within 2-3 business days once the signed LOV and CAS are returned.
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Construction Home Loan Fact Sheet

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Construction Home Loan Timeline

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Building/Construction Product

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Building/Construction Policy

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Progress Payment digital signatures examples

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+ Customers applying for any of the First Home Owners Grant Schemes (FHOGS). Refer below for states accepting electronically executed Contract of Sale or Building Contract along with FHOG application +
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Credit Policy | Change of Name

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Back to Processes

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A Change of Name must be lodged when a mortgage over security is being prepared and the mortgagor's name is different to (has changed), or is recorded incorrectly on, the certificate of title.

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Group Lending Services lodge the Change of Name on behalf of the client. When a Change of Name is required, Group Lending Services will issue relevant form(s) to be completed by the customer with the loan documents. These forms must be returned with the loan documents, along with the relevant supporting documents as follows:

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Note:

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  1. “Marriage Certificate” refers to those issued by an Australian State or Territory Births, Deaths and Marriage Registry or by a Foreign Government body Births, Deaths and Marriage register. We cannot accept commemorative or ceremonial marriage certificates, including unregistered certificates issued on the day of the ceremony. They must be issued by the relevant government authority.
  2. +
  3. Effective 7 March 2024, Land Tasmania will only accept the Change of Name application form for lodgement by a Licensed Conveyancer or Legal Practitioner, the Bank can no longer lodge a Change of Name on behalf of the customer. For detailed instructions to assist your customers, refer below.
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State or TerritoryMortgagorSupporting Evidence
NSWIndividual

All requirements in one of the categories below must be met as a minimum:

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CategoryMinimum Document Requirements
 For Persons who are Australian citizens or residents:
1

Australian Passport or foreign passport

plus Australian drivers licence or Photo Card

plus change of name or marriage certificate if necessary

 

2

Australian Passport or foreign passport

plus full birth certificate or citizenship certificate or descent certificate

plus Medicare or Centrelink or Department of Veterans’ Affairs card

plus change of name or marriage certificate if necessary

 

3

Australian drivers licence or Photo Card

plus full birth certificate or citizenship certificate or descent certificate

plus Medicare or Centrelink or Department of Veterans’ Affairs card

plus change of name or marriage certificate if necessary

 

4

(a) Australian Passport or foreign passport

plus another form of government issued photographic identity Document

plus change of name or marriage certificate if necessary

 

(b) Australian Passport or foreign passport

plus full birth certificate

plus another form of government issued identity Document

plus change of name or marriage certificate if necessary

 

 If categories 1 to 4 cannot be met, Category 5(a) may be used. Where 5(a) cannot be met, Category 5(b) may be used.
5

(a) Identifier Declaration

plus full birth certificate or citizenship certificate or descent certificate

plus Medicare or Centrelink or Department of Veterans’ Affairs card

plus change of name or marriage certificate if necessary.

 

(b) Identifier Declaration by a Person specified in Verification of Identity Standard *

plus Medicare or Centrelink or Department of Veterans’ Affairs card

plus change of name or marriage certificate if necessary.

Note: Refer to Verification of Identity Standard, Schedule 8 Paragraph 4 NSW Participation Rules for Electronic Conveyancing

 

 For Persons who are not Australian citizens or residents:
6

(a) Foreign passport

plus another form of government issued photographic identity document

plus change of name or marriage certificate if necessary

 

(b) Foreign passport

plus full birth certificate

plus another form of government issued identity Document

plus change of name or marriage certificate if necessary

 

* Schedule 8 Paragraph 4.4(e) NSW Participation Rules for Electronic Conveyancing

Note:

+
    +
  • A document containing text in a foreign language must be accompanied by an English translation. The translation must be signed on each page by the interpreter and be identified as an accurate translation of the document.

  • +
SA
Individual
+ + + + + + + + + + + + + + + +
Change of Name - certified by a Registered Conveyancer or Legal PractitionerNo additional documents/evidence required

Change of Name – certifying party is Self-Represented

(Self-Represented parties are individuals who choose to execute/prepare their own documentation to be lodged in the Land Titles Office rather than employing the services of a Registered Conveyancer or Legal Practitioner)

Self-Represented Parties - Authorised Person Certification

Refer Self-Represented Parties - Authorised Person Certification within Verification of Identity Requirements for Self-Represented Parties.

Self-represented parties entering into a conveyancing transaction are required to show Identification documents to a Justice of the Peace, Proclaimed Police Officer, Legal Practitioner, Registered Conveyancer or a Notary Public.

These authorised persons are required to fill in the Self-Represented Parties – Authorised Person Certification form and endorse photocopies of the evidence as ‘true copies of the originals sighted’. Refer Identification Document categories within Verification of Identity Requirements for Self-Represented Parties.

If Category 5 of the Identification Document Categories is used, an Identifier Declaration will also be required. This will need to be made by a person that has known the customer for at least 12 months. Refer Identifier Declaration within Verification of Identity Requirements for Self-Represented Parties

In addition to the certified identification documents, the customer is to provide documentation to verify their authority. This document does not need to be certified however a copy must be provided to the LTO.

Examples include:

+
    +
  • a current local council or water rates notice
  • +
  • current utility bills
  • +
  • a current land tax assessment notice for the property
  • +
  • land documentation connecting the property and the land
  • +
  • the mortgage granted by the mortgagor
  • +

note: bills notice/rates notice is acceptable in maiden name

Change of Name - a Registered Conveyancer or Legal Practitioner has appointed an agent to certify on their behalf

The agent is required to complete an Identity Agent Certification form – Refer Identity Agent Certification form within Verification of Identity Requirements and obtain identification document from the person being identified.

The Identity Agent is to endorse photocopies of the evidence as ‘true copies of the originals sighted’.  Identification Document categories are outlined in Table 1 within Verification of Identity Requirements for Self-Represented Parties.

If Category 5 of the Identification Document Categories is used, an Identifier Declaration will also be required.  This will need to be made by a person that has known the customer for at least 12 months.  Refer Identifier Declaration within  Verification of Identity Requirements for Self-Represented Parties

WA
Individual

Evidence for Change of Name by marriage - a certified copy of the original Certificate of Marriage issued by the Registrar of Birth, Deaths and Marriages or the equivalent from another jurisdiction of origin. This must be certified by Landgate or a selected Australia Post office

Evidence for all other Change of Name reasons must be a certified true copy of the original by a Justice of the Peace, Legal Practitioner or at a selected Australia Post office.

For certification at a selected Australia Post office.

This requires the original evidence document being taken to an authorised Australia Post outlet so that a copy of it can be certified. Every page of the evidence document must be certified.

Request to change name to maiden name after divorce - Divorce Certificate i.e. Decree Absolute or Birth Certificate.

Request to change name due to error on title - Sufficient evidence to show mistake or omission.

Request to change name (other) - Registered change of name i.e. Deed Poll or Change of Name Certificate.

VIC
Individual

The statutory declaration provided with the Change of Name form is sufficient evidence (no further supporting documents required).

 

QLDIndividual

A certified true copy of the originating document that instigated the change of name (i.e. marriage certificate) by a Justice of the Peace or a Legal Practitioner.

 

ACTIndividual

At least one form of Primary and Secondary Identification as well as a certified true copy of the originating document (i.e. marriage certificate, change of name certificate registered at Births, Deaths and Marriages etc.) by a Justice of the Peace or a Legal Practitioner.

 

NTIndividual

A certified true copy of the originating document that instigated the change of name (i.e. marriage certificate) by a Justice of the Peace or a Legal Practitioner.

 

TASIndividual

Effective 7 March 2024, Land Tasmania will only accept the Change of Name application form for lodgement by a Licensed Conveyancer or Legal Practitioner, the Bank can no longer lodge a Change of Name on behalf of the customer. There are no exceptions to this process.

If your customer wishes to change their name on Title, before submitting an application, please advise them to engage a Licensed Conveyancer or Legal Practitioner who should be familiar with the process. Refer to clause 8 of the Recorder's Directions for the instrument directing this change: Recorder's Directions | Department of Natural Resources and Environment Tasmania and Conveyancing Process for Individuals | Department of Natural Resources and Environment Tasmania (nre.tas.gov.au)

For all states and territories
A Company

A certified true copy of the original Certificate of Incorporation of Change of Name issued by ASIC by a Justice of the Peace or a Legal Practitioner.

 

 An incorporated body

A certified true copy of the original Certificate of Incorporation of Change of Name issued by ASIC by a Justice of the Peace or a Legal Practitioner.

 

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+ + + diff --git a/policy/CBA/All/content/commbroker/en/private/processes/new-applications/channel-protocols.html b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/channel-protocols.html new file mode 100644 index 0000000..23bb3e0 --- /dev/null +++ b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/channel-protocols.html @@ -0,0 +1,203 @@ + + + + + + + + + + + + + + + + + + + + channel-protocols + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+ + + + + +
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+
+ + + + + + + +

Processes

+
+ + + + + + +
+ +
+ + + + + + + +

Customer Channel of Choice Protocols

+
+ + + + + + +
+ +
+ + + + + + +

Back to Full Paperless Application Process

+

The Proprietary and Broker Channel of Choice Protocols team (CPT) is designed to support all Frontline Lending and Broker Distribution channels to provide a consistent and outstanding customer experience.

+

They are responsible for resolving issues, where duplicate applications have been received from differing channels.

+

Once the request is made to the Channel Protocols team (CPT) they will contact the customer.

+

 

+

Guiding Principles

+
    +
  • Customers choose how they want to engage with CommBank and will heavily influence the decision on who will be the proceeding channel.
  • +
  • Consistent Interest rate discount and credit decisions across channels providing the same application merits.
  • +
  • Independent review and decision
  • +
  • Only proceeding channel should proactively contact the customer from the point a decision is made.
  • +
+

 

+

Process

+ + + + + + + + + + + + + + + + + +
Identify IssueReviewChannel Protocols TeamOutcome DeliveredAdvise Customer

Proprietary Channels, Broker, Group Lending Services or Retail Credit Decisioning identify potential customer management issue.

 

Broker to request Relationship Manager support to raise review request to the Channel Protocols Team inbox.

 

Independent review conducted by Channel Protocols Team including contacting the customer.

 

Channel Protocols Team will advise in detail both Proprietary Channel and Broker Relationship Manager of the outcome in writing.

Channel Protocols team will update the application that will not be proceeding with (NPW).

Proceeding channel advises the customer and continues with the application.

Note: only the proceeding channel is to proactively contact the customer from the point the decision is made.

+

 

+

Channel Protocols Team (CPT) Investigation Considerations

+

When the Channel Protocols Team investigate an initial request they will look at a range of factors including:

+
    +
  • Review of applications including duration
  • +
  • Application quality and completeness including required documents
  • +
  • The duration of applications in Assessed - Conditionally Eligible status. As a guide for non-Home Seeker applications this shouldn't exceed three months.
  • +
+

 

+

Note: The CPT does not have the authority to override assessment decisions completed by Retail Credit Decisioning, however will ensure engagement with Retail Credit Decisioning where required.

+

All parties must act in accordance with CommBank's values with any correspondence between each other, and with the customer.

+

 

+

Home Seeker Applications

+
    +
  • You are able to submit a Home Seeker without engaging Channel Protocols team. A customer may have more than 1 Home Seeker application.
  • +
  • Once the customer proceeds their Home Seeker application to formal approval it will be referred to the Channel Protocols Team.
  • +
  • Due to Genworth requirements, a customer is only allowed to have 1 home seeker with LMI. Where an existing application with LMI is identified it will be referred to the Channel Protocols Team.
  • +
+

 

+

CPT will monitor all applications post their investigation.

+


 

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+ + + diff --git a/policy/CBA/All/content/commbroker/en/private/processes/new-applications/commbroker_general_info.html b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/commbroker_general_info.html new file mode 100644 index 0000000..5f70388 --- /dev/null +++ b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/commbroker_general_info.html @@ -0,0 +1,210 @@ + + + + + + + + + + + + + + + + + + + + commbroker_general_info + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+ + + + + +
+
+
+ + + + + + + +

Written Assessment

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+ +
+ + + + + + + +

Introduction

+
+ + + + + + +
+ +
+ + + + + + +

Back to Processes 

+

The Written Assessment Report is required under the NCCP Act 2009 and is a written record that details information the Bank used to approve the credit. This is part of responsible lending

+

 

+

Business Rules 

+

This document is provided upon customer request only. 

+

You must still provide your own preliminary assessment. 

+

The document is created and linked to the customer profile when the credit application is approved. 

+

The Bank must issue the Written Assessment Report within 7 business days of the customer request if the request is within 7 years of the credit approval date. 

+

Note: For applications where documents were generated on or after 02 December 2017, a Credit Assessment Summary may have been automatically issued with the loan documents including within the Borrower document pack for the Borrower/s to retain. In this scenario, if the customer were to request for a Written Assessment Report the Credit Assessment Summary document will be reissued instead. 

+

 

+

Procedure 

+

Complete the following steps to provide a Written Assessment Report. 

+ + + + + + + + + + + +
                                                                 Step                                                                                                                    Action
Receive Written Assessment Report requestIf the Customer requests a copy of the Bank Written Assessment Report, then the Customer should be referred to either their local Branch or 132221.
+

 

+
+ + + For applications where documents were generated on or after 2 + nd December 2017, a Credit Assessment Summary document may have been + + + automatically + + + issued with the loan documents including + + + within the + + + Borrower + + + document pack for the Borrower + + + / + + + s to retain. In this scenario, if a customer were to request for a Written Assessment Report, the Credit Assessment Summary document will be + + + re + + + issued instead.  + +
+
+ + +
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+ + + diff --git a/policy/CBA/All/content/commbroker/en/private/processes/new-applications/commercial-exposure.html b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/commercial-exposure.html new file mode 100644 index 0000000..0d2ddea --- /dev/null +++ b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/commercial-exposure.html @@ -0,0 +1,166 @@ + + + + + + + + + + + + + + + + + + + + Commercial Exposure + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+ + + + + +
+
+
+ + + + + + + +

Processes

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+ + + + + + +
+ +
+ + + + + + + +

Home loan application where the customer has commercial exposure with CBA or our subsidiaries

+
+ + + + + + +
+ +
+ + + + + + +

Back to Processes

+

 

+

A commercial credit approval is required for a home loan when any applicants, guarantors and or related parties meet any of the below criteria:

+
    +
  • Are your customers combined commercial facilitates with CBA or our subsidiaries more than $1,000,000?
  • +
  • Is your customer applying for a home loan and a commercial facility at the same time?
  • +
  • Does the security currently secure a home loan and a commercial loan or will it? Is the total combined commercial facilitates more than $50,000?
  • +
  • Does your customer have any unsecured commercial debt more than $500,000?
  • +
  • Is a commercial facility being repaid as part of the application?
  • +
+

 

+

If you answer Yes to any of the above questions, please note that we will require to undertake full verification servicing method with an additional request to provide 12 Months ATO Portals (Income Tax Account and Activity Statement) for applicants and associated entities.

+

Please note that simple verification is ineligible in this instance.

+

Please contact your relationship manager or email BrokerBusinessHomeLending@cba.com.au with the application number in the subject line to have your application case managed.

+

 

+

 

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+ + + diff --git a/policy/CBA/All/content/commbroker/en/private/processes/new-applications/commval.html b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/commval.html new file mode 100644 index 0000000..3dc7678 --- /dev/null +++ b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/commval.html @@ -0,0 +1,193 @@ + + + + + + + + + + + + + + + + + + + + commval + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Processes

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+ +
+ + + + + + + +

CommVal

+
+ + + + + + +
+ +
+ + + + + + +

Back to Processes

+
    +
  • Allows you to order CommBank approved upfront valuation decisions and external valuations.
  • +
  • Can be used to obtain valuation decisions for properties of any value.
  • +
  • Can be used to assess a residential property the customer intends to purchase with or without a Contract of Sale (COS), including at auction, or any existing residential property that the customer wishes to use as equity for a new or existing loan.
  • +
  • Can only be used: +
      +
    • the customer is able to provide an Owner's Estimated Value (OEV).
    • +
    • For external valuations, CommVal can only be used for purchases when the valuer can confirm the purchase price or the property is already owned by the customer.
    • +
  • +
+

You'll see these valuation decisions in CommVal:

+
    +
  • Internal (Accept Owner's Estimated Value (OEV) / COS / Existing Valuation Assessment; or
  • +
  • External (order [external type] valuation); or
  • +
  • Combination (Accept Internal value (TIV) or order external).
  • +
  • Tendered Internal Valuation is an alternative CommBank validated property value when CommVal can't verify the customers OEV or order external. Note: A CommVal case can only have one property address associated to it.
  • +
+

 

+

 

+

Launch CommVal here (use Google Chrome)

+

 

+

CommVal Support Material

+

CommVal - FAQ's

+

CommVal - How do I Guide

+

CommVal - Quick Reference Guide

+

CommVal - Property Class Descriptions

+

CommVal Lifecycle

+

Valuation Support Team Quick Reference Guide

+

 

+
+ + +
+
+ + + + + + +

Password for each video is CommVal

+

1. Introduction to CommVal

+

+

 

+

2. How do I use CommVal for an upfront valuation decision?

+

+
+ +
+ +
+
+ + + + + + +

Password for each video is CommVal

+

3. CommVal everyday customer conversations

+

+

 

+

4. How do I order and manage external valuations

+

+

 

+
+ +
+ +
+
+
+
+
+ + + diff --git a/policy/CBA/All/content/commbroker/en/private/processes/new-applications/customers-residing-overseas.html b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/customers-residing-overseas.html new file mode 100644 index 0000000..669ee73 --- /dev/null +++ b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/customers-residing-overseas.html @@ -0,0 +1,176 @@ + + + + + + + + + + + + + + + + + + + + customers-residing-overseas + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+ + + + + +
+
+
+ + + + + + + +

Processes

+
+ + + + + + +
+ +
+ + + + + + + +

Customers Residing Overseas

+
+ + + + + + +
+ +
+ + + + + + +

Back to Processes

+

As part of our AML obligations, we are required to make additional inquiries of customers who reside overseas as to their source of wealth and source of funds. Australian citizens and permanent residents who reside overseas and are applying for a home loan will need to complete a Source of Wealth form.

+

Note: this process does not apply to overseas citizens.

+

Where your application involves a customer who is residing overseas, complete the following process.

+ + + + + + + + + + + + + + + + + + + +
StepProcess
1

Obtain a Source of Wealth Form and provide to each applicant that resides overseas. A separate form must be completed by each applicant, signed by the applicant and returned (scanned copies are acceptable).

No exceptions will be available.

2

Review the completed form to ensure it is consistent with information provided within the application. Where the source of wealth / funds does not align to the application or is from a different country to which the customer resides, provide further details in the application Comments field.

3

Upload the completed form through ApplyOnline document checklist or email tpbpaperlessloan.com.au.

+

 

+

 

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+ + + diff --git a/policy/CBA/All/content/commbroker/en/private/processes/new-applications/digi-id-onboarding.html b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/digi-id-onboarding.html new file mode 100644 index 0000000..f47b8d4 --- /dev/null +++ b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/digi-id-onboarding.html @@ -0,0 +1,196 @@ + + + + + + + + + + + + + + + + + + + + digi-id-onboarding + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+ + + + + +
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+ + + + + + + +

Processes

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+ +
+ + + + + + + +

Digital ID & On Boarding

+
+ + + + + + +
+ +
+ + + + + + +

Back to Processes

+

Digital ID & On Boarding allows you to on board and identify broker applicants digitally, leading to faster turnaround and processing times.

+

 

+

Digital ID & On Boarding – Eligibility

+
    +
  • Customers must meet the following eligibility criteria to use the Digital ID & On Boarding functionality: +
      +
    • Over 18
    • +
    • Have an Australian residential address
    • +
    • Non Guarantor
    • +
    • Can not only have one name (eg. Only first name or only last name)
    • +
    • Must have either Australian drivers licence, Australian passport, Medicare card or Australian Birth Certificate
    • +
    • Cannot only have a foreign passport
    • +
    • Have a smart phone with access to mobile internet browser and valid phone number to receive SMS text messages
    • +
  • +
+

Note: Digital ID is currently only available in ApplyOnline.

+


Digital ID & On Boarding – Customer Journey

+
    +
  • Customer will be sent an SMS and email with a verification code and instructions to start digital ID & On Boarding.
  • +
  • Customer needs to follow the steps sent to them via SMS. The website in step one, from the SMS is www.cba.com.au – the client does not need to be logged in to Netbank or the CommBank app.
  • +
  • Existing customers will be prompted to log into their Netbank to view the details their broker has entered. +
      +
    • Once they have confirmed their details are correct the digital ID & On Boarding Process will be complete as they will have previously been identified by the bank.
    • +
    • If details are incorrect customer will need to contact their broker or visit a Commonwealth Bank branch to correct their details.

    • +
  • +
  • New to Bank Customers will be able to view their details right away and confirm whether they are correct. +
      +
    • If details are correct, the customer will then be prompted to set up a Netbank account by providing a password and a Netbank Client ID will be generated for them.
    • +
    • The customer will then be asked to confirm their ID using ID documents and answer questions about ID, employment and tax residency.
    • +
    • If the customer does not wish to confirm ID digitally they are able to do this at a branch or with their broker.
    • +
    • If customer details are incorrect – the customer will need to get in touch with their broker to have their details corrected in ApplyOnline. Customer will not be able to use Digital ID and Onboarding, instead ID and on boarding processes will have to be completed manually as per current process.
    • +
  • +
+


Digital ID & On Boarding – Support

+
    +
  • To avoid any duplication or rework further in the application process, prior to submitting your customer’s application: +
      +
    • Confirm all applicants have completed Digital ID & Onboarding processes prior to application submission
    • +
    • Ensure any name discrepancies across customer ID have been addressed prior to submission and provide evidence of any change of names; to prevent application delays.
    • +
    • Continue satisfying Identification requirements for Mortgage transactions in line with the Anti Money Laundering (AML) regulatory requirements as well as indicating the Identification method used on the Home Loan on Boarding form Part D.
    • +
  • +
+



Digital ID Support Material

+

+

 

+
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+ + + diff --git a/policy/CBA/All/content/commbroker/en/private/processes/new-applications/digital-documents.html b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/digital-documents.html new file mode 100644 index 0000000..ae3ef85 --- /dev/null +++ b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/digital-documents.html @@ -0,0 +1,229 @@ + + + + + + + + + + + + + + + + + + + + digital-documents + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Processes

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+ +
+ + + + + + + +

DigiDocs

+
+ + + + + + +
+ +
+ + + + + + +

 Back to Processes

+

The DigiDocs platform enables customers to access home loan documents digitally and e-Sign documents enabling the following key benefits:

+
    +
  • Accessibility - Documents can be accessed, reviewed and signed on any desktop or tablet.
  • +
  • Convenience - a link is sent to directly to the customer's NetBank inbox and documents can be accessed and signed anywhere in the world.
  • +
  • Security - Provides a safe and secure way for customers to review, sign, and return their documents with an electronic audit trail.
  • +
  • Speed – Customers can receive, sign and return in a matter of hours reducing time to funding.
  • +
+

 

+

What is DocuSign and why we are using it?

+

DocuSign is an electronic signature application that enables people to send, sign, and approve documents, materials, and transactions on the go. DocuSign's eSigning capability gives our customers faster return of loan contracts, providing quicker settlements via a secure platform.

+

 

+

What is a Print & Sign Pack?

+

A DigiDocs Print & Sign Pack allows customers in jurisdictions that require physical signatures for certain documents to receive all home loan documents digitally. 

+

Customers will receive access all their documents in DocuSign via NetBank, including documents that customers will need to print off, physically sign and return to CBA via the reply-paid label included in the document pack.

+

 

+

What is Loan Account Setup?

+

Single borrower customers provide the account details needed for settlement using the Loan Account Setup form in NetBank before signing the rest of their documents in DocuSign.

+

These customers won’t have the Loan Account Authority (LAA) form included in their document pack in DocuSign.

+

Benefits:

+
    +
  •  Simple, easy to understand instructions
  • +
  • Doesn’t need to be completed again if the document pack is voided and reissued
  • +
  • Account selections can be edited by the customer after submission (restrictions apply for the repayment account)
  • +
+

 

+

How to: Complete LAS for a new purchase application

+

+

 

+

How to: Edit account selections after LAS has been submitted

+

+

 

+

DigiDocs Criteria

+

Brokers will need to check eligibility for DigiDocs by ensuring the application meets the following criteria:

+
    +
  • All applicants must have NetBank to access their digital documents (either an existing account or must register as part of their application)
  • +
+

 

+

All Digital DigiDocs

+
    +
  • Security in NSW, QLD, VIC or SA
  • +
  • Up to three (3) applicants
  • +
  • Loan is for either a Purchase or Refinance (including top up feature and FastRefi)
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  • Building / Construction loans (for up to 3 personal-borrowers)
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  • Single product (SVR/Fixed/VLOC) or Split products (SVR and Fixed)
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Print & Sign DigiDocs

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  • Security in WA, TAS, ACT or NT
  • +
  • Up to three (3) applicants
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  • Loan is for either a Purchase or Refinance (including top up feature and FastRefi)
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  • Building / Construction loans (for up to 3 personal-borrowers)
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  • Single product (SVR/Fixed/VLOC) or Split products (SVR and Fixed)
  • +
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Not eligible for DigiDocs:

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  • Hamilton Island & Norfolk Island
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  • Guarantor
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  • Company and or Trust
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  • 4 or more borrowers
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  • Change of name
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  • Power of attorney
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  • Multiple new securities in the same or in multiple jurisdictions
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  • Securities in the same state/jurisdiction where one is existing ownership and one is new
  • +
  • Multiple products or purposes e.g. multiple SVRs, mixed Investment and Owner-Occupied purposes
  • +
  • Any application that requires more than one mortgage document
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DigiDocs Support Material

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DigiDocs Broker Guide

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DigiDocs Customer Guide

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DigiDocs Conversation Guide

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DigiDocs FAQs

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Divorce/Separation Process

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Divorce/Separation Process (excluding Fixed Rate Loans)

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A separation is not restricted to marital situations and could be noted as any 1 of the following:

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  • Removal of borrowers - This could be related or unrelated borrowers, e.g. brother and sister or 2 friends, where 1 or more parties wish to be removed off the loan and security
  • +
  • Marital/divorce/separation of borrowers - whereby 1 or more parties wish to be removed from both the loan and security and the remaining party wishes to bring in a new borrower who will also be a new security owner.
  • +
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What you should know

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  • Where an application involves a change in borrower, and an existing Lenders Mortgage Insurance (LMI) or Low Deposit Premium (LDP) policy is in place, CommBank and Helia will determine if the existing policy can be transferred or if a new policy needs to be established.
  • +
  • You must treat all applications where there is a divorce or separation of borrowers as a not at arm's length transaction. Ensure you select, “The purchase was not conducted at Arm's Length” in the “Property Features” section in CommVal.
    Note: As a Contract of Sale is not involved in divorce/separations, the Not at Arm's Length comment isn't needed from the valuer.
  • +
  • You must obtain a copy of a final legal document(s) (e.g. Court Order, Separation Agreement, Statutory Declaration) which clearly outlines the division of assets and liabilities and has been certified (e.g. stamped court order) when required.
  • +
  • All customers should seek independent legal advice and you must confirm you have advised this and whether legal advice was sought with your comments in the application.
  • +
  • If the application is involving a change of name – see Change of Name
  • +
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The steps below are specific to divorce/separation applications where an existing CBA CommBank loan is required to be paid out as part of the settlement.

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StepProcess
1

Obtain and provide

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  • a copy of a final legal document(s) (e.g., Court Order, Separation Agreement, Statutory Declaration) which clearly outlines the division of assets and liabilities and has been certified (e.g stamped court order) when required.
  • +
  • The application must be structured as per the provided document(s).
  • +

Note: It is recommended by each of the states/territories respective Land Titles Offices that the customer utilises a conveyancer/solicitor to process the transfer of land to ensure the transfer is executed correctly and to ensure the customer is protected from any future risks or legal recall.

Customers can choose to lodge their own transfer of land if they wish to do so. If a conveyancer/solicitor is not involved in the transaction, the customer will be required to complete and submit the Transfer of Land form with their respective Land Titles Office and provide a stamped copy to the lender. The bank will not be able to assist with the transfer of land.

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If...In the Loans tab, select the loan purpose of...
An existing CommBank home loan needs repaying(350) Refinance of existing mortgage with current application lender
No CommBank home loan is being repaid(133) Refinance of existing home loans - Refinancing of housing loans of other financial institutions.

Note: If additional funds are required, you must select the appropriate purpose and allocate the amount accordingly.

3

If there is a change in title ownership, input transaction type as Purchasing in the Securities tab. This will ensure the correct mortgage registration fees are captured in the application and populated in the CCC.

4

Capture any existing charges against the security property to make sure that any LMI premium is transferred to the new loan.

5

Complete the application as per normal Full Paperless Application Process.

Ensure you enter the following in your online comment: "Loan is part of a divorce/separation settlement, please issue a new mortgage"

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Note: When a borrower wishes to be removed from both the loan and security and be replaced with a new borrower and security owner, eg. husband and wife have separated and the wife would like to be removed from the loan and security and the husband wishes to bring in his new partner, then the LMI already paid on can only be transferred across to the husband and the new partners loan where there is no new borrowings and the Loan to Valuation Ratio (LVR) is not greater than the original approval. If new funds are required and / or the LVR is greater than original approval the LMI already paid on cannot be transferred across. A new policy will need to be set up. These types of application must be processed as a 'Purchase'.

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All other loans where a non CBA home loan is required to be paid out must be processed as a "Refinance of existing home loans - Refinancing of housing loans of other financial institutions."

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Process to remove a borrowers name from a Fixed Rate Loan

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These requests can only be considered if the borrower is going through a divorce/marital separation.

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A request to remove a borrowers name from a fixed rate loan allows the customer to alter their loan without incurring an Early Repayment Adjustment which may involve substantial costs for the borrower if a new loan is written and fresh documentation is taken.

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Where your application involves a request to remove a borrowers name from a fixed rate loan, complete the following process

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StepProcess
1

When submitting the application, ensure the loan purpose is "Refinancing - Personal Finance (Refinancing of existing CBA debt)"

Note: Please input the existing Lenders Mortgage Insurance (LMI) policy number (if applicable)

2

Get these from the borrower:

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  • A copy of a final legal document(s) (e.g. Court Order, Separation Agreement, Statutory Declaration) which clearly outlines the division of assets and liabilities and has been certified (e.g. stamped court order) when required.
  • +
  • Copy of transfer.
  • +

 

Note: You must image these documents to the Home Loan Application

3

Complete the application as per the normal Full Paperless Application Process.

4

Ensure that you enter the following in your online comments “Application is part of a fixed rate removal of debtor and existing loan number <insert loan number> is not to be repaid/closed”.

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Note:

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    +
  • Existing Loan number will remain
  • +
  • Requests for existing loans that are not a fixed rate must be completed as a new application (i.e. existing loan will be repaid and a new loan number provided)
  • +
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Should the loan application be declined and the customer is unable to meet the loan repayments please refer to the Financial Assistance for more details

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Processes

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Dual or Multiple Transfer Process

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Back to Processes

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A Dual or Multiple transfer occurs when the Vendor noted in the Contract of Sale (person selling the property) is not the registered owner of property as per the records of the Land title office.

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On-Sale is the most common scenario, where an Investor buying property from developer off the plan decides to sell the property to 3rd Party (our customer) prior to settlement (The developer will be the registered owner as per the records of the Land title office.)

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To complete a dual/multiple transfer transaction, a simultaneous settlement needs to occur;

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Example: On-Sale

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    +
  1. Transfer 1 - between the Developer and Vendor
  2. +
  3. Transfer 2 - between the vendor and the buyer (our customer)
  4. +
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Dual/Multiple transfer process:

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If...Then...
The vendor noted on the contract for sale is not the registered proprietorCheck the contract of sale for any special clause and seek clarification with the Solicitor/Customer

Dual /Multiple transfer is involved

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    +
  • Add comments when submitting the application or notify via email to tpbpaperlessloan@cba.com.au confirming application involves Dual transfer
  • +
  • Request a copy of the Head Transfer from your customer’s solicitor/conveyancer
  • +
  • Provide copy of the Head Transfer/s
  • +
Dual/Multiple transfer is involved and the solicitor advise the transaction will settle in PEXA - Digital Property SettlementAdd comments when submitting the application or notify via email to tpbpaperlessloan@cba.com.au confirming application involves Dual transfer
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Processes

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Customer Equity at Settlement

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Where the available loan amount is less than the amount required to complete their purchase, customers will have the option of depositing the balance of the funds required to their Commonwealth Bank Everyday Offset, Smart Access, or other eligible CommBank account. The Bank will then include and use their funds to complete settlement of their home loan.

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Note: These accounts are the only eligible accounts for the debiting of customer equity for use at settlement.

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StepProcess
1

Discuss the option for 'Customer Equity at Settlement' and to help the customers understand their responsibilities. There are 2 options available to them to be able to provide their equity towards their property settlement;

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  • Funds can be deposited in their eligible Commonwealth Bank account
  • +
  • Funds can be provided to their solicitor/conveyancer/settlement agent.
  • +

Customers selecting the option to deposit funds to their CBA account will be responsible for ensuring the funds are in their nominated account, as cleared funds, at least 48 hours prior to settlement.

Customers who fail to comply with this requirement will need to provide their equity to their solicitor/conveyancer/settlement agent for their settlement to be completed.

Where a customer has utilised a CBA Bank Guarantee for the deposit on a property, to access the funds securing the Bank Guarantee, the customer must arrange with the property owner/developer or their solicitor to make a claim at least two weeks before settlement. A Favouree can make a claim on the Bank Guarantee funds by presenting a letter of demand and the original Bank Guarantee (unless the Bank Guarantee is paperless) to their local branch.

2Print the Terms and Conditions and explain it to the customer at the interview. Customers will be provided with the Terms and Conditions for this option with their document pack if they are posted by Group Lending Services. If the documents are printed by the broker a copy must be provided in the borrower's pack.
3

Complete the ‘Request to debit your account for additional settlement moneys’ on the Loan Account Authority – Borrower (TLS 119) in the document pack. Before Executed Documents are returned to Group Lending Services, ensure you check that the details on the Loan Account Authority are correct.  (i.e. ensure if Yes selected account details inserted by the customer are correct. Refer to the Terms and Conditions for eligible nominated accounts. If No selected, no amount or account details should be entered)

Note: Incorrect or incomplete details may result in Group Lending Services raising an Exception.

Such as:

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  • Incorrect CBA account details
  • +
  • No account details and amount has been quoted
  • +
  • Customer has not signed the LAA
  • +
  • No was selected but amount and/or accounts details entered
  • +
  • Both Yes and No selected
  • +
4

The 'Amount of Equity Funds Available’ section on the Loan Account Authority – Borrower (TLS 119) must be completed with the estimated amount of equity available to complete settlement. . This will enable Mortgage Services to advise our external settlement agents the maximum funds available for Settlement. If this section on the form is not completed Mortgage Services will raise an exception.

Where the customer is unsure, quote the amount the customer wishes to contribute, the LAA authorises the Bank to collect the amount required if greater than the amount quoted provided the clear funds are available without reference or a further LAA being re-executed.

Example:

Purchase Price $500000

Less deposit paid $100000

Less loan amount $300000

Customer contribution $100000

Any additional amount required to complete the settlement in order to allow for adjustments will be debited to the nominated account as per the LAA authority. Where the amount is left blank Group Lending Services will determine the amount by using the above method provided account debiting details are provided.

5

The funds being used to complete settlement MUST be cleared in the nominated account 48 hours prior to settlement. There may be a delay or cancellation of settlement if these funds are not cleared.

Note: Ensure the customer has sufficient funds to cover any other regular direct debits to their account during this time.

 

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Refer to Example Central to review how to complete the LAA

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Processes

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Everyday Offset & Repayment Account Process

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Back to Processes

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Eligibility

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This product is available to:

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  • Your customers who hold an eligible Standard Variable Rate (SVR) home or investment home loan
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  • Only available in the names of borrowers to the home loan
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+ New applications with Everyday Offset (EDO) +
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  1. Where the customer has requested an Everyday Offset, determine with the customer if:
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    • a new Account is to be opened with an Everyday Offset feature
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    • they want to switch or link an existing account and apply an Everyday Offset feature
    • +
  2. +
  3. Ensure the Everyday Offset Account feature has been added in the online home loan application.
  4. +
  5. Select the appropriate options.
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Account OptionsOnline Home Loan ApplicationHome Loan Onboarding Form
New Account

Enter the names of the borrowers as the Account Name and select a card option. The information will populate Part B of the Home Loan On-Boarding form automatically. For example:

 

Switch or link existing Account

Enter the names of the borrowers as the Account Name and select a card option. The information will populate Part B of the Home Loan On-Boarding form automatically. For example:

 

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New applications with more than one Standard variable home loan

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For applications containing more than one Standard variable home loan and the customer has requested for New Account as EDO for both, the information will populate Part B of the Home Loan On-Boarding form automatically. For example: We will open two transaction accounts with the preferred card option with an Everyday Offset feature.

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Everyday Offset and Repayment Methods

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Repayment MethodEDO Options 
Direct Debit New Account New Account +
    +
  • We will open one transaction account with an Everyday Offset feature with the preferred card option
  • +
  • New EDO account will be used as the Repayment account
  • +
Direct Debit New Account Switch or Link existing account +
    +
  • We will switch or link nominated existing account to a transaction account with an Everyday Offset feature
  • +
  • New EDO account will be used as the Repayment account
  • +
Direct Debit New Account No EDO feature +
    +
  • We will open one transaction account with NO Everyday Offset feature and the preferred card option
  • +
  • New transaction account will be used as the Repayment account
  • +
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Note: If Direct Debit New Account has been selected as the repayment method, a tick will be populated into the transaction account column on the HLOB. If an Everyday offset feature has been selected then a tick will be populated into the Everyday Offset column on the HLOB.

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Work in Progress Applications with Everyday Offset (EDO)

+

Where the customer has requested an Everyday Offset during a work in progress application:

+
    +
  • If the loan documents have not yet issued, complete and send the More Information Required form (004-269). There is no need to submit an Online Amendment in these instances.
  • +
  • If the loan documents have been issued, advise the customer to call 132224 or visit a Branch to request the Everyday Offset.
  • +
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Note: If the customer wishes to amend the work in progress application to a home loan product that is eligible for Everyday Offset then an Online Amendment is to be completed with instructions for the Everyday Offset.

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Fact Sheet

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How customers can confirm whether EDO is a feature of the account

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Home Loan Interest Rates and Fees

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FASTrefi®

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Refinance to CommBank with FASTRefi®, with less document requirements than other lenders and no additional fees, your customer can get their funds within 48 hours of returning signed documents!

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What is FASTRefi®? 

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FASTRefi® is a process that allows for the refinancing of eligible loans from Other Financial Institutions (OFIs) to occur within days of the Bank receiving the customer’s signed loan documents.

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The Bank will use the FASTRefi® settlement process to:

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    +
  • Manage the settlement process with the OFI on behalf of our customers.
  • +
  • Pay out the OFI loan prior to collecting security documents
  • +
  • Organise the collection of security documents.
  • +
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This differs from the existing refinance process where CommBank pays out the OFI loan and obtains security documents at settlement.

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First Title provides an insurance policy to cover the Bank against any losses with funding a loan before physical settlement. We don't pass on this cost to your customer.

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How does it work? 

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Customers can choose the FASTRefi® process subject to eligibility requirements. This includes agreeing to borrow additional buffer amounts to cover the OFI pay out figure estimation.

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    +
  • First Title will provide an insurance policy to the Bank to cover the risks associated with funding the loan before receiving security documents.
  • +
  • The insurance will cover the Bank against loss. We will not pass on the premium or any other First Title charges to our customers.
  • +
  • On application, ApplyOnline will calculate the Estimated Total Refinance Amount of the OFI loan, including any buffer amounts.
  • +
  • On certification of the application, we will calculate the final Estimated Total Refinance Amount, notify the OFI and credit the OFI loan account on the same day.
  • +
  • CommBank will then organise a settlement for collection of security documents and complete registration activities.
  • +
  • The customer will receive any excess funds once the OFI Loan is finalised.
  • +
  • The FASTRefi® guide should be shared with your customer. It will assist them in self-serving answers to the most common questions on the FASTRefi® process and explains the process in more detail if they require it. DigiDocs customers will receive this guide as a link with their executed document pack.
  • +
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Eligibility criteria 

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To be eligible, the application must meet the Bank’s Credit Policy requirements and the following additional FASTRefi® process eligibility criteria:

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    +
  • CommBank FASTRefi® is only available for Home Loans and Investment Home Loans
  • +
  • Refinancing a loan:
    +
      +
    • With a first registered mortgage from an acceptable OFI located on the FASTRefi® OFI List
    • +
    • Where the security property is residential property
    • +
    • Where the security property has no existing encumbrances preventing a first registered mortgage e.g., no Caveats, Writs or Leases
    • +
    • Where the registered property owners (mortgagors) and loan applicant / guarantor names are identical. If the names are not identical, the Change of Name process for the security is to be followed. Where the OFIs name on the title is identical to the financial institution on the loan statement or is a division or trading name of that entity e.g., for St George, Bank of Melbourne and Bank SA loans, it's acceptable if the mortgagee's name on the title is Westpac.
    • +
  • +
  • Your customers must provide a single source of document (i.e., loan statement or internet banking transaction listings) to meet the FASTRefi® criteria.
  • +
  • Make sure the document details the account holder names, full BSB and account number, balance, interest charged, last repayment and frequency of repayments.
  • +
  • The most recent transaction must be no older than 30 days, and no older than 60 days on the day of funding by CommBank.
  • +
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Refinance Exception Assessment (REA) loans can utilise Fast Refi. REA is an option for refinancing is available for our customers who are unable to pass servicing based on the standard interest rate buffer of 3%

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Refinance Exception Assessment (REA) loans can utilise FASTRefi as an option for settlement providing the interest buffer amount required under FASTrefi does not exceed the allowed buffer amount under REA to allow for any additional payout costs etc.

+

Note: If the OFI loan is a fixed rate loan maturing within < 30 days, make sure there's a document imaged that clearly displays the maturity date.

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NOTE: Please ensure the other financial institution loan account details are entered correctly into the application. This information is added to the two FASTRefi® loan documents that are signed by the customer. An incorrect entry can lead to rework and delays in funding the loan.

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Exclusions 

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    +
  • Internal refinances of existing CommBank debt.
  • +
  • Where the sole purpose of the new CommBank loan is to refinance unsecured debt / credit facilities. Where the new loan is for business or commercial purposes.
  • +
  • Where the refinance transaction also involves a property purchase settlement.
  • +
  • Refinancing of a security property also used for other loans that we are not refinancing. (IE: Commercial debt being secured by this property)
  • +
  • OFI loan types not eligible to be refinanced in to CommBank using FASTRefi®:
    +
      +
    • Bridging Loans
    • +
    • Business Loans
    • +
    • Fixed Rate Loans with a maturity date greater than 30 days
    • +
    • Lines of Credit
    • +
    • Reverse Mortgages (Equity Unlock for Seniors)
    • +
    • Construction Loans (unless fully drawn when repaying the OFI)
    • +
    • Loans secured by Native Title, Company Title, Old System Title or Moiety Title (SA)
    • +
    • Where the security property supports other OFI loans we are not refinancing e.g., where the security property supports a guarantee. Loan contracts or Variation Letters for existing loans should clearly list the properties linked to each loan.
    • +
  • +
  • Where there is a change in ownership due to divorce / separation.
  • +
  • Refinancing from multiple OFIs in one application
  • +
  • More than five (5) loan accounts in one application
  • +
  • Where the OFI account(s) have different owner(s) to the intended CommBank account owner(s)
    +
      +
    • Example 1: OFI Account 1 is owned by Customer A, OFI Account 2 is owned by Customer B. However, the CommBank owners will be Customer A & Customer B.
    • +
    • Example 2: The OFI account is owned by Customer C & Customer A. However, the CommBank owners will be Customer A & Customer B.
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IMPORTANT Note: If the customer has additional HL debts; please ensure that these debts are secured by a property that is not included in the FASTRefi® application. Any undisclosed debts still secured by the property at Settlement will need to be addressed by the customer.

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Submitting a FASTRefi® application 

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On the day of funding, CommBank will calculate the estimated pay out figure using the First Title Funding Figure calculator. They will use the current details provided on the BAUPA and Home Loan statement / transaction listing.

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  1. Select the FASTRefi® feature when selecting the CommBank loan type in the application features.
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  3. When you enter the details for the existing mortgage, make sure to check yes for the question ‘Is FASTRefi®?’
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  5. The estimated FASTRefi® Total Loan amount will be calculated automatically – use the on-screen prompts and metrics tab to see more detail. Ensure the application loan amount is equal to or more than the calculated total loan amount.
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  7. Go the metrics page and review the calculations with your customer. This allows you to explain to the calculations to the customer as it will break down the fees, interest, total amount of refinance, etc
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  9. Tell your customer that we will;
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    • Transfer the CommBank home loan funds through EFT to their OFI loan account after the return of executed documents, and that it may take up to 48 hours to process.
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    • Hold a buffer amount in their CommBank transaction account (where available). We will place a hold on these funds until the OFI loan is finalised.
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  11. Please be aware of and read out the new FASTRefi® consent from the policy tab.
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  13. Read the consent scripting info to the customer and obtain their verbal consent to proceed.
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Customer Consent 

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  • Confirm the customer is happy to proceed with FASTRefi® using the scripting provided in the compliance tab. If the customer does not wish to use FASTRefi®, follow the Standard Refinance process.
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Are you happy to proceed with FASTRefi® This will mean borrowing an additional buffer amount as we discussed earlier in the process to allow CommBank to repay your current home loan provider of this/these loan/s. Once the/these loan/s have been repaid and closed you will be able to obtain any excess paid from the same home loan provider. Alternatively, you can choose not to borrow the additional amounts and follow the standard refinance process.

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Title search & Caveats 

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  • If you are advised that a caveat is present on the title or if an approval condition regarding a caveat is placed on the approval letter, the application will need to revert to a standard refinance.
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  • Please let your customer know that the funding will no longer take place at the return of the documents.
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Additional document requirements 

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Your customers must provide a single source of truth document (i.e., loan statement or internet banking transaction listings) to meet the FASTRefi® criteria. Make sure the document details the following:

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  • Account holder name/s
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  • Full BSB and account number
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  • Current balance
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  • Interest charged
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  • Last repayment
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  • Frequency of repayments.
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The most recent transaction must be no older than 30 days at submission, and no older than 60 days on the day of funding. A new document will be requested if these dates exceed 60 days at funding.

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Note: If the OFI loan is a fixed rate loan maturing within < 30 days, make sure there's a document imaged that clearly displays the maturity date.

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Additional documents to be returned to CommBank:

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  • The OFI discharge authority needs to be provided to CommBank but not sent to the OFI, CommBank will send the discharge authority on the customer’s behalf.
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Additional documents issued in the Loan Document Pack:

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  • Borrowers Irrevocable Authority (BIA)
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  • Borrowers Acknowledgement Undertaking and Payout Advice (BAUPA)
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How to check and verify the additional documents for FASTRefi® 

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For a paper pack:

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  • Check if your customer has completed, signed and dated these documents: +
      +
    • Borrower's Irrevocable Authority (BIA): Must reflect the names of all borrowers / guarantors of OFI loan being refinanced.
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    • Borrower's Acknowledgement Undertaking and Pay Out Advice (BAUPA): Only one BAUPA is required per application. It must include the name of all CommBank borrowers. Note: If a borrower's name hasn't generated on the BAUPA document, you must manually add and ensure your customer signs it.
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    • OFI discharge authority.
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  • For BAUPA, make sure that the OFI loan balance is no older than one day from the date of signing. If a BAUPA is received with a stale balance date, then you must:
    +
      +
    • Contact your customer to get the current balance and current balance date; and
    • +
    • Advise the updated loan balance and balance date to CommBank.
    • +
  • +
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For a digital pack:

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    +
  • Check if your customer has completed, signed and returned the OFI discharge authority form.
  • +
  • For BAUPA, make sure that the OFI loan balance is no older than one day from the date of signing. If a BAUPA is received with a stale balance date, then you must:
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    • Contact your customer to get the current balance and current balance date; and
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    • Advise the updated loan balance and balance date to CommBank.
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The OFI loan balance provided by your customer and recorded on the Borrowers Acknowledgement, Undertaking and Pay out Advice (BAUPA) must be no older than 1 day from the execution date of the BAUPA, and no more than 14 days from the date obtained when CommBank fund the loan. If the loan balance exceeds 14 days on the day of funding, CommBank will need you to get a new balance from your customer, which can be provided to them verbally, or email to the team member who is requesting the updated balance before they can fund the loan.

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Executing the Documents 

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  • Reinforce that the loan balance on the BAUPA must be no more than one day old from the date of signing. We recommend the loan balance be produced on the day the documents are signed by the customer.
  • +
  • Let the customer know that on return of the documents; the CommBank Home Loan funds will be transferred via EFT to their OFI Loan Account; it may take up to 48 hours to process.
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  • If a shortfall in the loan payout to the OFI occurs, the customer will be responsible for paying the difference.
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  • Advise them to refer to the FASTRefi® guide for any additional questions.
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Links 

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FHOG Applications

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The Bank, along with other selected financial institutions acts as an agent for the Office of State Revenue (OSR) and participates in the advice, application and payment processes for FHOGs (First Home Owners Grant Scheme). As an agent, the Bank must follow the strict requirements set by the OSR. 

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These requirements differ from state the state. Ensure you read and understand the criteria applicable for the relevant state of application and complete the FHOGs application with your customer.

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To avoid errors, ensure you use the FHOGs Lodgement Guide in the FHOGs Documentation Pack. These packs can be downloaded from your local Office of State revenue website, links provided below for your convenience:

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FHOG's & State Subsidy Summary

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To confirm your customer's eligibility, please click on the above link.

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ACT

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NSW

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QLD

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NT

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Please note: links must be opened using google chrome

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For all States: The Bank does not require you to send the original FHOG application (and any relevant supporting document/s). They can be returned to your customer or destroyed as required.

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For companies and trusts

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It is not acceptable to receive electronically executed contract of sale, building contracts including progressive payment schedules and council stamped plans.

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For personal borrowers only:

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Customers applying for any of the First Home Owners Grant Schemes (FHOGS) refer below for states accepting electronically executed Contract of Sale or Building Contract along with FHOG application.

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StatesExecuted documents (Contract of Sale or Building Contract) for the First Home Owners Grant Schemes (FHOGS)

New South Wales (NSW)
South Australia (SA)
Victoria (VIC)
Western Australia (WA)
Queensalnd (QLD)
Acceptable to receive electronically executed Contract of Sale or Building Contract
OR
Must physically sign the original document (Wet Signature) 
Tasmania(TAS)
Northern Territory (NT)
Australian Capital Territory (ACT)
Must physically sign the original document (Wet Signature)
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StatesExecuted documents (Contract of Sale or Building Contract) for the First Home Owners Grant Schemes (FHOGS)
Australian Capital Territory (ACT)
New South Wales (NSW)
South Australia (SA)
Victoria (VIC)
Western Australia (WA)
Acceptable to receive electronically executed Contract of Sale or Building Contract
OR
Must physically sign the original document (Wet Signature) 
Queensland (QLD)
Tasmania(TAS)
Northern Territories (NT)
Must physically sign the original document (Wet Signature)
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For companies and trusts

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 It is not acceptable to receive electronically executed contract of sale, building contracts including progressive payment schedules and council stamped plans.

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VIC

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SA

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TAS

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WA 

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Processes

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First Home Super Saver Scheme (FHSSS)

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What’s the First Home Super Saver Scheme (FHSSS)?

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The Australian Government introduced the First Home Super Saver Scheme (FHSSS) in the 2017/2018 Federal Budget in an effort to make the housing market more accessible for First Home Buyers (FHB).The FHSSS allows FHB to make voluntary contributions to their superannuation fund to help them save for their first home. From Sunday 1 July, eligible FHBs can apply to release a maximum of $15,000 from voluntary contributions made in the 2017/2018 financial year and a maximum of $30,000 from voluntary contributions they make in all financial years to buy or build their first home.

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For example:

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If the customer made voluntary contributions of $20,000 in the 2017/18 financial year, the maximum they can immediately apply for is $15,000.

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If the customer made voluntary contributions of $20,000 in the 2017/18 financial year and makes voluntary contributions of $20,000 during 2018/19 financial year, the maximum they can apply for is $30,000.

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You can find more information about the scheme on the Australian Tax Office (ATO) website.

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Who is eligible for this payment?

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You can start making superannuation contributions from any age but you cannot request a release of savings under the FHSSS until you are the age of 18 years old and meet the below eligibility:

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To be eligible for this scheme applicants must:

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    +
  • Have never owned property in Australia.
  • +
  • Have not previously requested a release of funds under the FHSSS.
  • +
  • Eligibility is assess on an individual basis. This means couples, siblings or friends can each access their own eligible FHSSS contributions to purchase the same property.
  • +
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Note: Eligibility for FHSSS is different to FHOGS, ensure your customer checks with the ATO.

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How long will it take to received FHSSS contributions?

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The ATO has estimated it will take approximately 25 business days to process release requests.

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What are the rules and restrictions around this payment?

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    +
  • The FHSSS funds must be released prior to entering into a contract to purchase a home or construction/building contract.
  • +
  • FHSSS released payments must be used to purchase a home or construct a home within 12 months, customers can apply to the ATO for an extension of up to 12 months .
  • +
  • The contract entered into must be a residential premises. It cannot be any premise not capable of being occupied as a residence such as house boats, motor homes or vacant land. If the customer has or intends to purchase a vacant block of land, they must enter into a construction/building contract within 12 months after the FHSSS funds have been released to their nominated Bank account. For full list of ineligible properties, refer to the ATO’s FHSSS website.
  • +
  • Home buyers must occupy the qualifying home as soon as practicable and for at least six months of the first 12 months.
  • +
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At what stage in the home buying process should a First Home Buyer submit the FHSSS release request?

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As the FHSSS amount must be released into the customers nominated bank account before any contracts are signed, customers’ need to submit the application for release with sufficient time to allow for processing before entering into a contract of sale or construction/building contract.

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Can funds released from FHSSS be used towards Home Loan Application?

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Yes, funds released from the FHSSS must be used towards purchasing a home or construction of a home.

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Where LVR is more than 90%, refer to Genuine Savings and Equity for Borrowers.

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Help

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Refer specific customer enquiries about the FHSSS to the ATO’s FHSSS website for more information.

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Note: From 1 July 2023, First Home Buyer Choice (FHBC) is no longer be available. Eligible first home buyers who exchange contracts on or before 30 June 2023 will have until settlement to opt in to FHBC. Retrospective refund applications are open until 30 June 2023.
If a customer opted in to FHBC, they will continue to pay property tax for as long as they own their property and will remain exempt from transfer duty on that purchase.
 

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From 16th Jan 2023, the NSW Government provides first home buyers purchasing properties for up to $1.5 million the ability to choose to pay an annual property tax instead of stamp duty. The property tax will only be payable by first home buyers who choose it and will not apply to subsequent purchasers of a property.

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What is available under the First Home Buyer Choice Scheme?

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If you are eligible, you can choose between:

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(a) paying the upfront lump sum of stamp duty based on the ‘dutiable value’ of your property; or

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(b) paying an annual property tax based on the land value of the property.

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Existing first home buyer stamp duty exemptions and concessions are not changing. There are no first home buyer stamp duty concessions for properties worth more than $800,000.

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If the first home buyer is not eligible for a stamp duty exemption or concession, the normal rates of stamp duty apply.

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How does it work?

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The annual property tax payments will be based on the land value of the purchased property. The property tax rates for 2022-23 and 2023-24 will be:

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    +
  • $400 plus 0.3 per cent of land value for properties whose owners live in them
  • +
  • $1,500 plus 1.1 per cent of land value for investment properties.
  • +
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These tax rates will be indexed each year from 2024-25, so that the average indexed property tax payment rises in line with average annual incomes. In addition, the year-to-year growth of individual property tax payments are capped at a maximum of 4 per cent.

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Property tax assessments will be issued in respect of financial years. For properties that are owned for less than a full financial year, a pro rata adjustment will be made based on the number of days in the year the property is owned.

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Eligibility

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To be eligible:

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    +
  • you must be an individual (not a company or trust)
  • +
  • you must be over 18 years old
  • +
  • you, or at least one person you’re buying with, must be an Australian citizen or permanent resident
  • +
  • you or your spouse must not have previously:
    +
      +
    • owned or co-owned residential property in Australia or
    • +
    • received a First Home Buyer Grant or duty concessions.
    • +
  • +
  • the property you are buying must be worth less than or equal to $1.5 million
  • +
  • you must move into the property within 12 months of purchase and live in it continuously for at least 6 months
  • +
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Scheme commencement

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Legislation to establish the property tax has been enacted and received assent on 11 November 2022.

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Eligible first home buyers who sign a contract of purchase on or after 16 January 2023 will be able to opt into the property tax and will not be required to pay stamp duty, provided they choose to pay property tax before their purchase settles.

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Eligible first home buyers who sign a contract of purchase between 11 November 2022 and 15 January 2023 will also be able to opt into the property tax:

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    +
  • For this group, applications to choose the property tax can be made at any time between 16 January 2023 and 30 June 2023.
  • +
  • If settlement occurs on or before 15 January 2023, they will need to pay stamp duty, and then apply for a refund of the stamp duty after 16 January.
  • +
  • If settlement occurs on or after 16 January 2023, and they have chosen property tax, they will not need to pay stamp duty.
  • +
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Applying for First Home Buyer Choice

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General application from 16 January 2023

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Customers will be required to complete the following two forms:

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and supply evidentiary requirements to their conveyancer or solicitor who will lodge the application with Revenue NSW as part of the conveyancing process.

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For more information on retrospective opt into the scheme (from 11th Nov – 15th Jan) and off the plan applications, refer here: https://www.revenue.nsw.gov.au/grants-schemes/first-home-buyer/first-home-buyer-choice#heading8

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The responsibility for eligibility and annual land tax calculation lies with the customer and they should check they meet the requirements as per the NSW Government First Home Buyer Choice website.

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Process

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  1. Add into your comments whether the customers has opted for the annual property tax or upfront stamp duty
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  3. Add the annual property tax divided by 12 for monthly amount into the other additional expenses of the monthly living expenses
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Note: To view the property tax calculator on the website: https://fhbcalculator.service.nsw.gov.au/ or

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To view more information and see examples on the First Home Buyer Choice program view here: https://www.nsw.gov.au/initiative/first-home-buyer-choice

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Future Changes

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        Back to Processes

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Our Responsible Lending obligations under the national Consumer Credit Protection Act require us to determine and record if the customer is aware of any future changes to their ability to make repayments without financial difficulty. Refer National Consumer Protection Act. 

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You will be prompted to use the scripting below to determine if the customer is aware of any future changes to their ability to make repayments without financial difficulty. 

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You will need to record the customer's responses by selecting the relevant options in the Application Software you use. 

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Notes: 

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  • Future Changes declaration must be completed for every credit product application as part  of the Bank's Responsible Lending Obligations under the National Consumer Credit Protection Act. 
  • +
  • This question is not in relation to temporary decrease in income, permanent decrease in income or anticipated large expenditure that have been addressed in the application using mitigants
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  • This question is for when customers will not be able to make their repayments without financial difficulty.
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  • The only exceptions are: 
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  1. The Future Changes declaration does not apply to application in a Company name or Trusts with a company as a trustee. 
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StepAction
1

"as part of the application process I am going to ask you a question to help me understand your likely future financial situation. If you are aware of any changes now, you need to tell us about those".

"Q. Do you know of any future changes in your ability to make repayments without financial difficulty?". 

2

Refer to the below table to determine the next step. 

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                                                 If the customer says.....                                                                     Then.....
                                                              NoRecord this in the application and continue.
                                                             YesDo not proceed with the application as the customer/s will not be able to make their repayments without financial difficulty.

 

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Home Guarantee Scheme

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1. What is available under the Home Guarantee Scheme2. Eligible Requirements3. Process Timeline
4. Security Settlement Timeline5. Purchase Property6. Document requirements specific to FHG
7. Documents requirements specific to RFHBG8. Document requirements specific to NHG (Unavailable for new requests from 1 July 2022)9. Home Buyer Declaration
10. Unacceptable Securities11. Government and CommBank Fees and Charges for Home Guarantee Scheme loans12. Valuations
13. Considerations for customers without a current NOA
14. Maintenance requests throughout the life of a loan15. Guarantee Expiry
16. Penalties17. Refinance an OFI loan with a Scheme place18. Forms / Guides
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1. What is available under the Home Guarantee Scheme?

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There are currently three different Guarantees available to customers, each with specific eligibility criteria that customers will need to satisfy.

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  • First Home Guarantee (FHBG)
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  • Family Home Guarantee (FHG)
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  • Regional First Home Buyer Guarantee (RFHBG)
  • +
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The Home Guarantee Scheme is an Australian Government initiative administered by the Housing Australia. The Scheme aim to support first home buyers and/or families in purchasing or building their home by providing a Guarantee on the property, meaning the buyer/s can purchase these properties with a smaller deposit.

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The Guarantee are not cash payments and cannot be used in conjunction with any other Guarantee

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Eligible borrowers can use the Guarantee in conjunction with other state/territory and federal government programs, First Home Owner Grants and stamp duty concessions. Refer to First Home Owners Grant (FHOG) for more information.

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Information regarding these programs and how to apply is detailed below.

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 First Home Guarantee (FHBG)Family Home Guarantee (FHG)Regional First Home Buyer Guarantee (RFHBG)
Target Borrower +
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  • Eligible home buyers or a previous home owner who hasn’t owned property in Australia in the last 10 years who are purchasing or building a home
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  • Eligible single parents who currently do not own property (including an investment property) and are building or purchasing a new or existing home
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  • Eligible regional home buyers or a previous home owner who hasn’t owned property in Australia in the last 10 years who are purchasing or building a home in regional areas
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Guarantee Amount +
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  • Up to 15%, meaning eligible buyers need a deposit as little as 5%
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  • Up to 18%, meaning eligible buyers need a deposit as little as 2%
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    +
  • Up to 15%, meaning eligible buyers need a deposit as little as 5%
  • +
Number of Places +
    +
  • Up to 35,000 available places for the current financial year to a panel of lenders including CommBank.
  • +
+
    +
  • Up to 5,000 available places for the current financial year to a panel of lenders including CommBank.
  • +
+
    +
  • Up to 10,000 available places for the current financial year (from 1 October 2022) to a panel of lenders including CommBank
  • +
+

 

+

2. Eligibility Requirements 

+

Customers are required to meet the following eligibility requirements relevant to the Scheme under which they are applying. Eligibility should be checked with the customer prior to submitting an application for the Scheme as these criteria will need to be confirmed and evidenced by the customer in order to obtain a Guarantee Certificate.

+

 

+

Important

+

Your customers who’d like to take up a Home Guarantee Scheme place can only hold one Scheme place at a time.

+

RFHBG and FHG eligibility needs to be reviewed first before applying for a FHBG Scheme:

+
    +
  • Where your customer is eligible for the RFHBG and/or FHG, they are not eligible for FHBG
  • +
  • Where a borrower is eligible for both the RFHBG and FHG, you must determine the Guarantee to be applied I.e. if a single parent is living in a regional area and eligible for both RFHBG and FHG, you must determine which guarantee is best suited based on your customers’ personal circumstances
  • +
  • Where customers are eligible for more than one guarantee, ensure you capture in your comments the reasons why that specific guarantee was chosen.
  • +
+

 

+

RHFBG only:

+

Ensure the Housing Australia Regional Checker Tool has been used to confirm eligibility for RFHBG. If your customer resides in a regional area and passes the Housing Australia Regional Checker Tool requirements but does not meet the broader RHFBG eligibility (e.g. has not lived in the region or neighbouring region for a period of 12 months), you must comment as to why a different Guarantee has been selected. This comment must be placed at the top of the main body of comments.

+

 

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
 First Home Guarantee (FHBG)Family Home Guarantee (FHG)Regional First Home Buyer Guarantee
Australian Citizenship and Age +
    +
  • Available to Australian citizens or Permanent Australian Residents who are at least 18 years of age. +
      +
    • If born In Australia: Customer must provide an Australian Birth Certificate issued by Births Deaths and Marriages or their current Australian Passport
    • +
    • If born Overseas: Customer must provide their current Australian Passport or Australian Citizenship Certificate
    • +
    • Permanent Australian Residents: You must perform a VEVO check dated on or after commencing an application which confirms your customer holds a Permanent Resident visa and can remain in the country indefinitely or; If a holder of an ImmiCard: holder, electronic copy of a Visa record from the Department of Home Affairs and evidence that they can remain in the country indefinitely.
    • +
  • +

Note: When completing the VEVO check please choose the “check your own visa details” icon.
Note: When providing a VEVO check ensure document confirming applicant/s DOB is attached if not already
Note: If a New Zealand citizen holds a Special Category Visa Subclass 444, they meet the Australian Permanent Residency requirements and may be eligible for the Home Guarantee Scheme subject to meeting all other eligibility requirements.

+
    +
  • For FHBG and RFHBG only: Where there are two applicants, both must either be Australian Citizens or Australian Permanent Residents in joint applications and confirmation of Citizenship or Australian Permanent Resident status is required before submitting your application (Note: Couples are not eligible to apply for the FHG)
  • +
Income +
    +
  • Income eligibility: +
      +
    • Singles with a taxable income of up to $125,000 per annum
    • +
    • Couples with a combined taxable income in the preceding financial year of up to $200,000 per annum. (Note: Couples are not eligible to apply for the FHG).
    • +
  • +
  • Note: Incomes will be assessed on the previous financial year’s Notice of Assessment (NOA). For example, for an application submitted in July 2023 a customer’s NOA for FY23 will be required. If an applicant has not lodged and had their income assessed by the ATO for the previous financial year, CBA will not be able to obtain a guarantee until this NOA is provided. See Considerations for customers without a current NOA below. Note: This is separate to CommBank’s income verification policy. See Verify income for home loans.
  • +
Property Price Caps +
    +
  • Maximum purchase price thresholds apply to the suburb and postcode of the purchase property – Use the Housing Australia website to confirm the property price threshold for your customer’s requested property as these thresholds can vary.
  • +
  • NOTE: Reconfirm the price threshold when you receive a Contract of Sale for HomeSeeker applications to ensure the threshold has not changed.
  • +
  • See Valuations below
  • +
Eligible Property Types +
    +
  • See Purchase Property below
  • +
Move in Period +
    +
  • Your customer must intend to move into and live in the property as their principal place of residence (I.e. they must be owner occupiers) within six months of settlement.
  • +
  • Note: Active Australian Defence Force members aren’t required to occupy the property if they unable to meet this requirement because of their posting requirements. At the time of Loan Agreement they must still have intended to live in the property.
  • +
Repayment type +
    +
  • Loans must remain on Principal and Interest repayments while a Government Guarantee remains active. Once your customer repays their loan down to a principal balance that is less than or equal to 80% LVR (based on the valuation at loan origination), this will formally release the guarantee and the normal Terms and Conditions of the loan will apply. See Guarantee Expiry below.
  • +
  • If the loan is for the purchase of vacant land to construct a house, the loan may be eligible even if the terms of the loan agreement permit Interest Only repayments for a specified period (I.e. during construction / progress payments phase).
  • +
Eligible loan product types +
    +
  • All home loans other than Viridian Lines of Credit (VLOCs) and Investment Home Loans (IHL) are eligible.
  • +
  • House and Land Packages or Land with Construction must be submitted as a single application.
  • +
  • Loans with additional guarantors such as property share arrangements or family guarantees are ineligible.
  • +
  • Loans with other purposes such as purchase of car, personal investment and holiday are ineligible.
  • +
  • Interest only repayments are ineligible.
  • +
  • Top-ups are not available.
  • +
  • Refinances are ineligible.
  • +
  • Land registration must occur before a Guarantee Certificate can be issued (for any property type).
  • +
Genuine Savings +
    +
  • Home Guarantee Scheme applications are required to meet savings and equity requirements even if the base LVR is 90% or below, as required by Housing Australia. This means if the base LVR is 80.01% - 98% you are required to verify 5% genuine savings (2% for FHG). Refer to Savings and equity for borrowers with base LVR > 90% for methodology.
  • +
  • There is no requirement to confirm if your customers have additional savings that are not being contributed to the purchase. However, in line with Housing Australia guidance it is important you should not discuss any Home Guarantee Scheme with customers where they have savings that substantially exceed 20% of the property purchase price.
  • +
  • Refer to Genuine Savings and Equity for Borrowers for details on what is and isn’t acceptable sources of funds to complete and other considerations, such as rental payments.
  • +
Deposit Requirements +
    +
  • Your customer must have a deposit of between 5% and 20% of the property’s value.
  • +
  • For land and construction applications, the minimum deposit requirement is 5% of the as if complete valuation.
  • +
  • For purchases of established or off the plan dwellings, the minimum deposit is 5% of the property purchase price. If a higher valuation is accepted for assessment, 5% of the valuation will be required as a deposit.
  • +
  • Your customer can set aside funds which are not required as part of their deposit, to cater for unexpected costs that may arise from purchasing/building the property. For established dwellings, borrower(s) can set aside approximately $13k and for constructions approximately $23k.
  • +
  • Note: These amounts are a guide, and you are required to determine the maximum amount that your customer will contribute towards their deposit to ensure the Scheme is utilised by the correct customer cohort and does not conflict with the integrity of the Scheme. Failure to do so will result in your customer losing their Scheme spot and they will be required to look at different options to service the loan I.e. Lenders Mortgage Insurance (LMI) / Low Deposit Premium (LDP)
  • +
+
    +
  • Your customer must have a deposit of between 2% and 20% of the property’s value.
  • +
  • For land and construction applications, the minimum deposit requirement is 2% of the as if complete valuation.
  • +
  • For purchases of established or Off-the-plan dwellings, the minimum deposit is 2% of the property purchase price. If a higher valuation is accepted for assessment, 2% of the valuation will be required as a deposit.
  • +
  • Your customer can set aside funds which are not required as part of their deposit, to cater for unexpected costs that may arise from purchasing/building the property. For established dwellings, borrower(s) can set aside approximately $13k and for constructions approximately $23k.
  • +
  • Note: These amounts are a guide, and you are required to determine the maximum amount that your customer will contribute towards their deposit to ensure the Scheme is utilised by the correct customer cohort and does not conflict with the integrity of the Scheme. Failure to do so will result in your customer losing their Scheme spot and they will be required to look at different options to service the loan I.e. Lenders Mortgage Insurance (LMI) / Low Deposit Premium (LDP)
  • +
+
    +
  • Your customer must have a deposit of between 5% and 20% of the property’s value.
  • +
  • For land and construction applications, the minimum deposit requirement is 5% of the as if complete valuation.
  • +
  • For purchases of established or off the plan dwellings, the minimum deposit is 5% of the property purchase price. If a higher valuation is accepted for assessment, 5% of the valuation will be required as a deposit.
  • +
  • Your customer can set aside funds which are not required as part of their deposit, to cater for unexpected costs that may arise from purchasing/building the property. For established dwellings, borrower(s) can set aside approximately $13k and for constructions approximately $23k.
  • +
  • Note: These amounts are a guide, and you are required to determine the maximum amount that your customer will contribute towards their deposit to ensure the Scheme is utilised by the correct customer cohort and does not conflict with the integrity. of the Scheme Failure to do so will result in your customer losing their Scheme spot and they will be required to look at different options to service the loan I.e. Lenders Mortgage Insurance (LMI) / Low Deposit Premium (LDP)
  • +
Prior Property Ownership +
    +
  • Under FHBG, your customer may either be a First Home Buyer or a previous home owner who hasn’t owned a property in Australia in the last 10 years.
  • +
  • That is, at the time of loan agreement, your customer must not currently own or have previously held an interest in a residential property, either separately or jointly with someone else in the last 10 years. This includes residential strata and company title properties, regardless of whether it was an investment or owner-occupied property and if it was ever lived in. Customers that have already settled on a land loan will also be ineligible.
  • +
+
    +
  • Under FHG, a customer may either be a First Home Buyer or a previous or current home-owner who does not own property at the time they become the registered owner of the property being purchased.
  • +
  • Simultaneous settlements are accepted.
  • +
  • That is, at the time of settlement, your customer must not have an interest in a residential property, either separately or jointly with someone else. This includes residential strata and company title properties, regardless of whether it is an investment or owner-occupied property. Customers that have already settled on a land loan will also be ineligible.
  • +
+
    +
  • Under RFHBG, your customer may either be a First Home Buyer or a previous home owner who hasn’t owned a property in Australia in the last 10 years
  • +
  • That is, at the time of loan agreement, your customer must not currently own or have previously held an interest in a residential property, either separately or jointly with someone else in the last 10 years. This includes residential strata and company title properties, regardless of whether it was an investment or owner-occupied property and if it was ever lived in. Customers that have already settled on a land loan will also be ineligible
  • +
Applicant(s) Relationship Status +
    +
  • Both singles and joint applicants are eligible for FHBG.
  • +
  • Joint applicants include those that are married or in a de-facto relationship, siblings, friends, and other family members I.e. parent/child are eligible for FHBG.
  • +

Note: For joint applicants it is a requirement that both applicants residential address match after settlement

+
    +
  • Applicants in a relationship may apply as an individual (single applicant) if they can individually satisfy the eligibility criteria.
  • +

Note: Only that individual will be named on the Guarantee Scheme place reservation and loan application, and their partner would not be included in the servicing of the loan.

+
    +
  • Only single applicants are eligible for the FHG.
  • +
  • A person is defined as being an eligible single applicant if +
      +
    • the person does not have a spouse or a de facto partner.
    • +
  • +
  • Note: This means applicants who are separated and not yet divorced are NOT eligible for this Guarantee.
  • +
  • See Document requirements specific to FHG
  • +
+
    +
  • Both singles and joint applicants are eligible for RFHBG.
  • +
  • Joint applicants include those that are married or in a de-facto relationship, siblings, friends and other family members I.e. parent/child are eligible for RFHBG.
  • +

Note: For joint applicants it is a requirement that both applicants residential address match the property being purchased after settlement

+
    +
  • Applicants in a relationship may apply as an individual (single applicant) if they can individually satisfy the eligibility criteria.
  • +

Note: Only that individual will be named on the Guarantee Scheme place reservation and loan application, and their partner would not be included in the servicing of the loan.

Dependent status +
    +
  • N/A
  • +
+
    +
  • Customers must have at least one dependent child.
  • +
  • Under FHG, a person is a dependent child of an adult if: +
      +
    • The adult is a natural or adoptive parent or legal guardian of the person; and
    • +
    • The person is a dependent child of the adult within the meaning of subsections (2), (3), (4), (5), (6), and (7) of section 5 of the Social Security Act 1991 (Cth)
    • +
  • +
  • In a general sense, this means that the person must confirm that they are legally responsible for the day-to-day care, welfare and development of the dependent child and the dependent child is in their care.
  • +
  • Depending on the terms of any shared custody arrangement, this may enable both individuals in a former couple to separately access the FHG.
  • +
  • See Document requirements specific to FHG
  • +
+
    +
  • N/A
  • +
Prior Residential Status +
    +
  • N/A
  • +
+
    +
  • N/A
  • +
+
    +
  • Under RFHBG, at least one customer will have had to live in a Regional Area in which the eligible property is situated, or an adjacent Regional Area for the 12 months prior to loan approval
  • +
+

 

+

3. Process Timeline

+ + + + + + + + + + + + + + + + + + + + + + + +
PhaseDetailsValid for

Step 1 - Loan Application

+
    +
  • Complete a home loan application via ApplyOnline/CommApply (HomeSeeker applications included) answering yes to the Home Guarantee Scheme question and adding the relevant Guarantee purpose.  
  • +
  • Provide additional supporting documents on your application submission including but not limited to:
    +
      +
    • The customer’s(s’) Medicare Card(s)
    • +
    • Most recent years Notice of Assessment
    • +
    • Proof of Citizenship or Australian Permanent Resident
    • +
    • Home Buyer Declaration
    • +
    • Dependant’s Birth Certificate or Adoption Certificate or court documentation from relevant state/territory confirming legal guardianship of the dependent (FHG only).
    • +
    • Evidence of residency of the previous 12 months (RFHBG only)
    • +
  • +
  • You will be unable to secure a Scheme place for your customer(s) without supplying the supporting documents, which should all be imaged at the time of submission.
  • +
N/A

Step 2 - Scheme Reservation and Pre-Approval

+
    +
  • Once the Loan Application reaches the required credit assessment stage (either HomeSeeker approval issued OR no outstanding Pre-Doc conditions), the scheme request will be progressed to the CBA Home Guarantee Scheme team prior to docs being issued. They will check Scheme eligibility criteria has been met, and then issue a scheme reservation subject to availability
  • +
  • Once Scheme place has been reserved, your customers must sign a Contract of Sale (COS) to purchase or build an eligible property before the 90 days expire
  • +
+
+ Note: +
+
    +
  • Reservations will be provided subject to availability.
  • +
  • Once your scheme is secured, your customers must sign a Contract of Sale (COS) to purchase or build an eligible property before the 90 days expire.
  • +
  • For customers who have signed a contract within 90 days, where we are unable to issue a Guarantee before the expiry of the 90 days (E.g. as-if-complete valuations), only one extension can be requested. Extensions are only granted for a further 30 days.
  • +
  • Customers who haven’t found a property within 90 days will lose their scheme reservation place, and must reapply to be able to participate in a Home Guarantee Scheme.
  • +
  • Where your customer isn’t proceeding with a Scheme place, or is no longer eligible, email the CBA Home Guarantee Scheme Team using Template 3 so they can complete the withdrawal: HomeGuaranteeScheme@cba.com.au.
  • +
+
    +
  • 90 days
  • +
  • A 30-day extension may be available if eligible
     
  • +

Step 3 - Guarantee Certificate 

+
    +
  • The application will progress to the Guarantee Certificate stage once your customer’s loan documents have generated, and your customer satisfies all relevant Scheme eligibility requirements.
  • +
  • Note: Land registration must occur before a Guarantee Certificate can be issued (for any property type).
  • +
+
    +
  • See Security Settlement timelines below.
  • +
+

Note: Failure to note the file or include all mandatory documents will mean that you will be unable to request a reservation.

+

 

+

4. Security Settlement Timeline

+ + + + + + + + + + + + + + + +
Settlement

Settlement of the property will need to occur within 100 days of the Guarantee Certificate being issued.

House and Land Package and Land with Construction

Under the Home Guarantee Scheme:

+
    +
  • Settlement of the land needs to occur within 100 days of the Guarantee Certificate being issued, to meet the requirements under the Scheme.
  • +
  • Once the land has settled the first progressive payment needs to occur within 12 months from the date of the land settlement.
  • +
  • Your customer then needs to finalise all progressive payments, fully draw down the loan and produce an occupancy certificate within 24 months from the land settlement date.
  • +

Note: Land and construction applications must be submitted as one application. A Guarantee Certificate cannot be obtained until a building contract is entered into. Usual drawdown times will also apply.

Off the Plan

Under the Home Guarantee Scheme, settlement of the property will need to occur within 90 days of the Guarantee being issued.

+

 

+

5. Purchase Property

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Property TypeDefinitionSchemes eligibleRequirements

Established Dwelling

An Established Dwelling means a Residential Property which:
(a) may be legally occupied as at the Loan Settlement Date; and
(b) is purchased under a contract of sale dated no earlier than 1 January 2020 (for FHBG) and 1 July 2021 (for FHG)

FHBG
FHG
RFHBG

+
    +
  • For FHBG, the CoS must be dated on or after 1 January 2020
  • +
  • For FHG, the CoS must be dated on or after 1 July 2021
  • +
  • For RFHBG, the CoS must be dated on or after 1 October 2022
  • +

Newly Constructed Dwellings

A Newly Constructed Dwelling is a Dwelling that has been built while owned by the vendor to replace a demolished premises on the same land.

FHBG
FHG
RFHBG

+
    +
  • Construction on the new home must have been completed on or after 1 January 2020.
  • +
  • The new home must be capable of being legally occupied as a place of residence on the date the home loan settles.
  • +
Off the plan dwellings (E.g. whether a freestanding house, townhouse or apartment)

An Off the Plan Dwelling is a Dwelling where the customer enters a contract of sale (COS) for the purchase of a new home where at that time of entering into the COS the:

+
    +
  • Title certificate has not yet been issued, or
  • +
  • If the title to the new home has been issued, it cannot yet be legally occupied because, for example, it has not yet been finished.
  • +

FHBG
FHG
RFHBG

Under FHBG:

+
    +
  • The CoS may be dated before 1 January 2020.
  • +

Under FHG:

+
    +
  • The CoS may be dated before 1 July 2021.
  • +

Under RFHBG:

+
    +
  • The CoS may be dated before 1 October 2022
  • +

Under NHG (Unavailable for new requests from 1 July 2022:

+
    +
  • COS must be dated on or after 7 October 2020.
  • +
  • Extensions can be provided to issue the Guarantee Certificate. These can be issued:
  • +
  • 25 months from the executed COS date if the Off the Plan construction has commenced. Note: An additional month is automatically added to the 24-month completion timeframe to factor in a 30-day extension period.
  • +
  • 37 months from the executed COS date if the Off the Plan construction has not commenced Note: An additional 13 months is automatically added to the 24-month completion timeframe to factor in 12 months for the builder to commence construction and a 30 day extension period.
  • +
  • Where the construction has not started, the construction must be intended to commence no later than twelve months from the date of the executed build contract. Usual drawdown times will also apply.
  • +
  • Note: for NHG Reservations entered into before 30 June 2021 construction must be intended to commence not later than 6 months from the date of the executed build contract.
  • +

House and land package

Land and a separate contract to build a new home.

A House and land package is where a customer builds a New Home by entering into a contract of sale to purchase land from the same party (or parties within the same corporate group) as the party with whom they enter into a contract to build their New Home.

A Land and a separate contract to build is where a customer builds a New Home by entering into a contract of sale to acquire land from a party who is different to the party with whom they enter into a contract to build their New Home
 

FHBG
FHG
RFHBG

Under FHBG:

+
    +
  • The CoS may be dated before 1 January 2020.
  • +
  • Under FHG
  • +
  • The CoS may be dated before 1 July 2021.
  • +

Under RFHBG:

+
    +
  • The CoS may be dated before 1 October 2022
  • +

Under NHG (Unavailable for new requests from 1 July 2022):

+
    +
  • The building contract must be dated on or after 7 October 2020.
  • +
  • The contract of sale for the land purchase may be dated prior to 7 October 2020.
  • +
  • Where the construction has not started, the construction must be intended to commence no later than twelve months from the date of the executed build contract. Usual drawdown times will also apply.
  • +
  • To be eligible for the Scheme the building contract must have been entered into prior to the funding of the land loan.
  • +
  • Note: for NHG Reservations entered into before 30 June 2021 construction must be intended to commence not later than 6 months from the date of the executed build contract.
  • +
+

Note: Home Guarantee Scheme loans are not subject to the postcode restrictions listed within the Postcode Lookup Tool. If a customer is looking to purchase a property within a suburb that has current postcode restrictions, you can advise them that these restrictions will not apply if the customer successfully obtains a Scheme place.

+

Address level restricted properties
If your customer is looking to purchase a property that has an address level restriction, these properties aren't eligible under the Home Guarantee Scheme and restrictions noted in the Postcode Lookup Tool will apply. If your customer is looking to purchase a property within a suburb that could have address level restrictions, you will need to advise them that some properties within that postcode may not be eligible under the home guarantee scheme and to ensure they provide you any addresses prior to making an offer so they can be checked for eligibility.

+

Documents can either be:

+
    +
  • Certified Copies.
  • +
  • Photocopies – if the interaction with the customer has been face to face (for Guarantee Schemes, this can be via digital video conferencing) AND the broker has verified the documents at the time of interaction.
  • +
  • Verified copies from legitimate third-party agencies such as Credit and Government agencies.

     
  • +
+

6. Document requirements specific to FHG

+

The following documents will need to be provided to progress a FHG application to the next stage. 

+ + + + + + + + + + + + + + + + + + +
Eligibility RequirementDocuments to be provided prior to Pre-ApprovalDocuments required to be provided prior to Guarantee Certificate

Confirmation of a Dependent under the FHG

Customers are required to provide evidence that they have at least one “dependent child” meeting the definition outlined within subsections (2), (3), (4), (5), (6) and (7) of section 5 of the Social Security Act 1991 (Cth).

In a general sense, this means that the customer must confirm that they are legally responsible for the day-to-day care, welfare and development of the dependent child and the dependent child is in their care.

The dependent must also satisfy the age test, that is they must be either:

+
    +
  • Aged under 16; or
  • +
  • Aged 16, or over, and earning less than $6,403, and wholly dependent on the customer; or
  • +
  • Aged 16, but under 22, living with the customer and receiving a disability support pension.
  • +
+
+ When is a child not a dependent? +
+
    +
  • If the child is aged 22 or older; or
  • +
  • If the child is under 16, not in full-time education and earning income greater than $107.70/week; or
  • +
  • If the child is receiving:
  • +
  • A social security pension (excluding a disability support pension).
  • +
  • Any social security benefit.
  • +
  • Any payments under the Labour Market Programs.
  • +

Should the customer have more than one dependent child, you are only required to gather evidence in respect to one of the dependent children to satisfy the eligibility requirement.

Only one piece of evidence is required to confirm a dependent under FHG.

You may wish to collect information on other children to support the credit process, however this is not required to meet scheme eligibility.

Ask the customer to provide at least one of the below documents to establish that the customer is responsible for at least one eligible dependent child:

+
    +
  • If the customer is the natural parent – the child’s birth certificate. The certificate should state the customer as the natural parent and the date of birth of the dependent child (I.e. to ensure the child satisfies the age test);
  • +
  • If the customer is an adoptive parent – formal adoption order or other documentation showing the customer to have adopted the child legally;
  • +
  • If your customer is a legal guardian – court documentation from relevant state/territory confirming legal guardianship of the dependent
  • +

Customers will need to complete and sign a Home Buyer Statutory Declaration confirming that the customer is the natural or adoptive parent of a dependent that meets the definition outlined within subsections (2), (3), (4), (5), (6) and (7) of section 5 of the Social Security Act 1991 (Cth).

Confirmation that customer is Single under the FHG

To be eligible for the FHG a customer is required to be “single”, that is they cannot have a spouse or a de facto partner.

A customer who is separated but not divorced is NOT eligible for the FHG (this is a Government Scheme requirement and not exceptions are available).

When submitting a customer’s application, any flags that indicate that a customer may not be single should be investigated during your conversations with the customer and, if required, evidence should be provided to confirm otherwise, or comments added to the application.

If they are required, here are some examples of documents that could be obtained to confirm the borrower does not have a spouse and is not in a de facto relationship:

+
    +
  • If it is identified that the person has been previously married but is now divorced – a copy of a final Divorce order from the Family Court of Australia (or relevant overseas body).
  • +
  • If it is identified that the person’s spouse has passed away – a copy of the deceased spouse’s Death Certificate.
  • +
  • If the person has never been married - a copy of the person’s birth certificate and a current driver’s licence or passport (to evidence that the person’s name has not changed).
  • +
  • If the person has never been married but has changed his or her name - a copy of the person’s birth certificate, a current driver’s licence or passport and legal evidence of change of name.
  • +

If customer has a joint bank account, confirmation from the customer as to the situation (recorded in application comments).

Customers will need to complete and sign a Home Buyer Statutory Declaration confirming that:

+
    +
  • They do not have a spouse.
  • +
  • They do not have a de facto partner.
     
  • +
+

 

+

7. Documents requirements specific to RFHBG

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Eligibility RequirementDocuments to be provided prior to Pre-ApprovalDocuments required to be provided prior to Guarantee Certificate

Confirmation that your customer has lived in a Regional Area for the preceding 12-month period to the date of the loan approval.

To be eligible, your customer/s purchase property must be located either:

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  • In a Regional Area that your customer has lived in for the 12 months before loan approval, or for part of the 12 months if your customer is performing duties as a member of the Australian Defence Force or for part of the 12 months if your customer was required to relocate due to employment.
  • +
  • In another Regional Area adjacent to the first mentioned Regional Area
  • +

 

Ask your customer to provide one of the documents below to evidence their place of residence in the 12 months prior to loan approval. Where there is more than one borrower evidence from only one borrower is required: 

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    +
  • Utilities notice for the relevant 12-month period.
  • +
  • Rental agreement where the start date evidences the 12-month period.
  • +
  • A recent Notice of Assessment where the notice can validate residence for the 12-month period, this will require the prior two FY NOA
  • +
  • In addition, where the customer is a member of the Australian Defence Force, an official statement confirming any posting required in the course of the customer performing their duties over the last 12 months.
  • +
  • In addition, where your customer has been relocated as part of employment arrangements, written confirmation from the employer (containing details of a contact person at the employer) confirming relocation required in the course of the customer performing their duties over the last 12 months.
  • +

If none of the above can be obtained, alternative documents to prove residency can include:

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  • DDA Statement
  • +
  • Credit Card Statement
  • +
  • Personal Loan Statement
  • +

Your customer must complete and sign a Home Buyer Statutory Declaration confirming that they:

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  • Have throughout the 12 months prior to the loan approval date lived in a Regional Area where the property to be purchased in located, or an adjacent Regional Area Unable to live in the Regional Area for the 12 months prior due to duties as a member of the ADF.
  • +
  • Unable to live in the Regional Area for 12 months before due to duties as part of employment arrangements.
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8. Document requirements specific to NHG (Unavailable for new requests from 1 July 2022)

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Property TypeDocument Requirements

House and Land package
Land and a separate contract to build a new home

Prior to Loan Agreement, you will need to confirm construction will commence within 12 months from the date of signing of the building contract and construction will be completed within 24 months from the date of signing of the building contract. To support this, you can use one of the following:

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  • Building Contract: Check the Building contract and confirm construction is scheduled to commence within 12 months of signing of the contract and will be complete within 24 months of signing of the contract. If both dates are not on the building contract you must use a Vendor/Builder Statement.
  • +
  • Vendor / Builder Statement: We will require a statement from the vendor / builder or their legal representative to confirm the construction commencement and completion dates. The statement must:
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    • Include answers to the statements using NHG Vendor Statement – House Land Package or NHG Builder Statement – Land and Separate Contract to Build a Home.
    • +
    • Be signed (digitally or in hard copy) by the vendor or its legal representative.
    • +
  • +
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+ When finalising the application, you will also need to complete the following checks to verify the following: +
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  • Contract of Sale (COS): Review the COS to confirm that there is no tenancy or indications of ownership in-between the vendor and the buyer.
  • +
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+ Note: If the vendor or their legal representative want to alter the statement, reach out to the CBA Home Guarantee Scheme Team to confirm.
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Off the Plan purchase

We will require a statement from the vendor or vendor’s legal representative to confirm:

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  • Construction has commenced or will commence within 12 months from the date of signing of the contract of sale; and
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  • No one has lived in the property, or the property has not been rented or leased, or been made available for rent or lease since the New Home was built; and
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  • This is the first sale of the home since it was built; or
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  • If it isn’t the first sale, the New Home was substantially renovated by the vendor or built by the vendor to replace a demolished premise on the land to meet the eligibility for CommBank to process a NHG Off the Plan Extension by 25/31 months.
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+ The statement must: +
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  • Include answers to the statements using the NHG Vendor Statement – Off the Plan.
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  • Be signed (digitally or in hard copy) by the vendor or its legal representative.
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+ When finalising the application, you will also need to complete the following checks to verify the following: +
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  • Valuation: Review valuation report to look for signs that the property meets the above conditions (No tenants noted, property photos indicate renovations/construction of a new dwelling)
  • +
  • Contract of Sale (COS): Review the COS to confirm that there is no tenancy or indications of ownership in-between the vendor and the buyer.
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+ Note: If the vendor or their legal representative want to alter the statement, reach out to the CBA Home Guarantee Scheme Team to confirm.
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Newly Constructed Dwellings
Substantially Renovated Dwellings

We will require a statement from the vendor or their legal representative to confirm:

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  • Construction was completed after 1 January 2020; and
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  • No one has lived in the property, or the property has not been rented or leased, or been made available, for rent or lease since the New Home was built; and
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  • This is the first sale of the home since it was built; or
  • +
  • If it isn’t the first sale, the New Home was substantially renovated by the vendor or built by the vendor to replace a demolished premise on the land
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+ The statement must: +
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  • Include answers to the statements using the NHG Vendor Statement – Newly Constructed Dwelling.
  • +
  • Be signed (digitally or in hard copy) by the vendor or its legal representative.
  • +
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+ When finalising the application, you will also need to complete the following checks to verify the following: +
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  • Valuation: Review valuation report to look for signs that the property meets the above conditions (No tenants noted, property photos indicate renovations/construction of a new dwelling)
  • +
  • Contract of Sale (COS): Review the COS to confirm that there is no tenancy or indications of ownership in-between the vendor and the buyer.
  • +
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+ Note: If the vendor or their legal representative wants to alter the statement, reach out to the CBA Home Guarantee Scheme Team to confirm.
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Other things to consider

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9. Home Buyer Declaration

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The Home Buyer Declaration is given to customers with the relevant Guarantee Information Guide. The relevant section of the form must be completed in full by the customer when you submit the loan application. The completed form should be scanned and imaged to tpbpaperlessloan@cba.com.au. The Home Buyer Declaration must be signed within 100 days of Guarantee Certificate issuance. The original copy is not required by the bank. The same declaration forms exist for all Guarantee. Customers are only required to complete the relevant section for the Guarantee that they are under.

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10. Unacceptable Securities

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Home Guarantee Scheme securities are also subject to the same criteria as CommBank's existing unacceptable securities policies (including property characteristics deemed unacceptable for LMI / LDP).
For the full list unacceptable securities, see unacceptable security.

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11. Government and CommBank Fees and Charges for Home Guarantee Scheme loans

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Fees and charges may be charged to the home loan account at settlement or debited to your customer’s nominated transaction account.

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12. Valuations

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You may receive a valuation decision that is different to the Contract of Sale (COS). If either of these values exceed the relevant property price threshold, then the loan will be ineligible for that Scheme.

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If the valuation amount is...Then...
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    Lower than the COS; and

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    Both are within the Home Guarantee Scheme property price thresholds

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You must follow policy and use the lower of the two values.
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    Higher than the COS; and

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    The value of the property does not fall outside of the Home Guarantee Scheme property price

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You can continue.
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    Higher than the COS; and

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    The property valuation is higher than the Home Guarantee Scheme property price thresholds

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The property isn't eligible under the Home Guarantee Scheme rules - you cannot continue using the Scheme.
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For construction loans, both the ‘as if’ valuation at the time of settlement and the purchase price must sit within the relevant property price threshold. The purchase price for joint land and construction loans is calculated as the purchase price of the land plus the total amount of the building contract.

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13. Considerations for customers without a current NOA

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Based on individual circumstances, there may be times where your customer meets ATO eligibility and are not required to complete a tax return. In this instance, refer to this table to identify requirements on when an NOA is required:

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If your customer's income for the previous FY is...Then...

Above the tax-free threshold

A NOA to confirm eligibility, E.g. customers receiving a Scheme place in July 2024 must provide a NOA for the 2023 / 2024 financial year.

Note: If your customer hasn't lodged and had their income assessed by the ATO for the previous financial year, and has earned above the tax-free threshold, they won't be eligible to apply for the Home Guarantee Scheme until they have their NOA (unless they meet the circumstances above).

Below the tax-free threshold (including $0 if they did not work); or

They have earnt tax free income and so don't need to complete a tax return; or

Customer has earnt foreign income and therefore don’t need to complete a tax return and foreign income does not exceed AUD threshold once converted

A NOA isn't required to confirm eligibility. We do require confirmation that the customer is not required to submit a tax return by providing:

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  • A direct email to the Home Guarantee Scheme Team; or
  • +
  • A copy of the non-lodgement confirmation available from the ATO
  • +

Notes:

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  • If a joint application is taken (FHBG only) and one customer doesn't need to submit a tax return, the other customer can earn up to a taxable income of $200,000 per annum for the previous financial year, as shown on Notice of Assessment (issued by the Australian Taxation Office)
  • +
  • If your joint customer, who provides the NOA, earns above the $200,000, they are not eligible.
  • +
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14. Maintenance requests throughout the life of a loan

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While a Home Guarantee Scheme remains active, the maintenance activities listed below will be subject to restrictions. A guarantee may either expire or be discharged as described in the Guarantee Expiry section of this page. To confirm the collateral position of the loan, call the Contact Services team.

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Maintenance ActivityRestriction
Switch to Interest OnlyHome Guarantee Scheme backed loans cannot be switched to interest only. If an interest only period has been requested, the loan will need to be internally refinanced and, if applicable, any LMI/LDP premium will need to be updated
Transfer of loan purposeHome Guarantee Scheme backed loans cannot have a transfer of loan purpose from Home Loan to Investment Home Loan. If your customer's loan purpose changes and they request a transfer to an Investment Home Loan, the loan will need to be internally refinanced and, if applicable, any LMI / LDP premium will need to be applied.
Loan term extensionThe maximum permitted loan term under the Scheme is 30 years except for customers who have deferred their loan repayments in response to COVID-19.
Loan SplitHome Guarantee Scheme backed loans are eligible to be split as long as all loans are eligible products (Fixed, SVR, Extra) and all have principal and interest repayments
Removing a co-borrower from the loan (internal refinance)

If one borrower is paying out the other party or a co-borrower is to be removed due to separation, the remaining borrower can retain their Scheme place by internally refinancing the loan into their sole name.

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  • Loan terms cannot be extended. As loan terms can only be entered in years – the term must be rounded down to the nearest year to proceed.
  • +
  • If the loan term has 0 months remaining, reduce by 1 year to ensure sufficient buffer as the loan term doesn’t commence until settlement.
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    • Example: If 28 Years and 5 Months remaining, round down new loan term to 28 Years
    • +
    • Example: If 28 Years and 0 Months remaining, round down to 27 Years
    • +
  • +
  • Confirm the outstanding loan term and advise customer the options to proceed are:
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      +
    • Reduce the loan term; or
    • +
    • Not proceed; or
    • +
    • Discharge the Guarantee if the customer requires the loan term to be increased as part of the request – refer to Discharge a Scheme place from a loan
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  • +
  • In the Existing Mortgage section in Apply Online, select ‘Yes’ for the question: “Is this customer/s security currently supported by the Home Guarantee Scheme?”
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    • Note: A warning will populate advising that the remaining loan term cannot be extended in order to remain eligible under HGS and that you must ensure application funding occurs within the loan buffer period.
    • +
  • +
Increase lending on your property (Refinancing/Top Up/Adding a loan)

Your customer may have increased equity in the property, this could be due to paying down the loan/s or a new valuation demonstrating the property value has increased.

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  • Home Guarantee Scheme backed loans cannot be topped up. If your customer wishes to obtain additional funds or an increase in loan term, they may: +
      +
    • Internally refinance to a non-Scheme loan and, if LVR exceeds 80%, any LMI / LDP premium will need to be applied.
    • +
    • If the refinance is 80% LVR or lower, the scheme will be released due to the reduced LVR.
    • +
  • +

For these requests, follow the normal application process, select “Yes” to the Home Guarantee questions, add the relevant Home Guarantee purpose and email template 6 to the CBA Home Guarantee Scheme team: HomeGuaranteeScheme@cba.com.au.

Note: Customers with a split loan with at least one variable rate and one fixed rate won’t need to refinance their fixed component provided it is correctly noted in the HGS email template

 Discharge a Scheme place from a loan

There are several scenarios in which your customer may be eligible to remove a Home Guarantee Scheme place from their loan, the most common scenarios are listed below.

1. Sufficient equity using the original valuation

If your customer has an LVR less than or equal to 80% using the existing valuation from the original Home Guarantee application, Housing Australia will allow their Home Guarantee Scheme place to be removed. If the LVR is now under 80%, you can email template 6 to HomeGuaranteeScheme@cba.com.au to make sure the Scheme place is removed from Housing Australia’s database. 

 

2. Sufficient equity using a new valuation 

If your customer has an LVR less than or equal to 80% using a current valuation, an internal refinance application is required to remove the Home Guarantee Scheme from your customer's loan/s. A Top Up isn't permitted. This process is required to make sure that both the valuation and servicing position are valid before removing the Scheme earlier than projected using an updated valuation. Email template 6 to HomeGuaranteeScheme@cba.com.au after funding to make sure the Scheme place is removed from Housing Australia’s database. 

3. Paying with LMI/LDP to remove the Scheme

If your customer has an LVR of more than 80% using a current valuation and chooses to pay LMI / LDP to remove the Scheme restrictions or increase the loan balance, an internal refinance application is required. A Top Up isn't permitted. Once the internal refinance application is completed, email template 6 to HomeGuaranteeScheme@cba.com.au after funding to make sure the Scheme place is removed from Housing Australia’s database. 

Notes:

Your customers with a split loan (at least one variable rate and one fixed rate) won't need to refinance their fixed component provided it's correctly noted in Email Template 8 and all variable loans are internally refinanced. 

It's important to send the corresponding email to HomeGuaranteeScheme@cba.com.au after funding so that your customer's Scheme place can be removed from Housing Australia's records and product restrictions no longer apply (E.g., Interest Only, Top Ups, Investment switch etc.).

 

 

 

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15. Guarantee Expiry

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The Government Guarantees will expire when the outstanding principal amount under the loan is 80% or less of the value of the security property.

+

For the purposes of the scheme, the definitions below apply:

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  • Outstanding principal amount: The total principal balance owing plus any available funds held in redraw.
  • +
  • Value of the security property: The valuation of the security property at the time the loan was originally assessed, not taking into account any subsequent valuations.
  • +
+

Example: If a Home Guarantee Scheme loan had an owing balance of $90 plus $10 in redraw then the outstanding principal amount would be $100.

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Customers may also end the guarantee early by internally refinancing their loan if the LVR falls within acceptable limits using a new valuation, or by paying LMI/LDP.

+

 

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16. Penalties

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Customers who do not comply with the conditions of the Home Guarantee Scheme will be in breach of the Scheme and their Guarantee will be cancelled.

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A fee will be payable in the event the Home Guarantee Scheme is cancelled. Your customer will be notified when we calculate the fee.

+

The amount calculated will not exceed a reasonable estimate reflecting the increased risk associated with a low deposit loan, similar to the premium or fee payable for a loan requiring either Lenders Mortgage Insurance or Low Deposit Premium.

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17. Refinance an OFI loan with a Scheme place

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If your customer is refinancing their loan to CBA which has an existing Home Guarantee Scheme place, we can transfer the OFI Scheme place to CommBank.

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  • Make sure you select yes to the Government Guarantee question and add the relevant Government Guarantee purpose.
  • +
  • Complete and email the CBA Home Guarantee Scheme team using template 7: HomeGuaranteeScheme@cba.com.au.
  • +
  • The refinance cannot involve any new money unless the LVR <80% where the Scheme place will be released due to the reduced LVR.
  • +
+

 

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18. Forms / Guides

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All Guarantees

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Government Guarantee Schemes User Guide

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HGS Optional Survey (008-118)

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Broker Email Templates 

+

Government Guarantee Comparison

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First Home Guarantee only

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FHBG Home Buyer Declaration Form (007-158)

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FHBG Home Buyer Declaration Form (007-158)FHBG Scheme Information Guide

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FHBG Fact Sheet

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For Further information please visit https://www.housingaustralia.gov.au/support-buy-home/first-home-guarantee

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Family Home Guarantee Only

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FHG Home Buyer Declaration Form (007-160)

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FHG Scheme Information Guide

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FHG Fact Sheet

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FHG Training Pack

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For further information please visit https://www.housingaustralia.gov.au/support-buy-home/family-home-guarantee

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Regional First Home Guarantee only

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RFHBG Home Buyer Declaration Form (007-221)

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RFHBG Information Guide

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RFHBG Fact Sheet

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Regional Checker Tool

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For further information please visit: https://www.housingaustralia.gov.au/support-buy-home/regional-first-home-buyer-guarantee

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New Home Guarantee only (Unavailable for new requests from 1 July 2022)

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NHG Scheme Information Guide

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NHG Vendor Statement - Off the Plan

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NHG Vendor Statement - Newly Constructed Dwelling

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NHG Vendor Statement - House Land Package

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NHG Builder Statement - Land and Separate Contract to Build

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NHG Vendor Statement - Off the Plan Confirm Construction 

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NHG Fact Sheet

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Processes

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Commonwealth HomeBuilders Grant

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Back to Processes

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This scheme has ended.  We can no longer include the HomeBuilder grant as part of funds to complete where the submission date of the application is after 9 April 2021.

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Commbank will accept eligible construction loan applications using Homebuilder grant submitted by 9 April 2021.

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This page will help guide you with the relevant considerations relating to the Commonwealth Government’s HomeBuilder Grant.

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This process is only for construction new builds only.

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At this stage under CBA process the grant is not available for off-the-plan, renovations, FHLDS and guarantors. More information to be provided.

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Individual State Grant schemes such as WA Building Bonus, Tasmanian HomeBuilder Grant, NT BuildBonus grant, QLD Regional Home Building Boost Grant etc. are not included in this process and cannot be considered as part of the customer’s deposit or contribution. 

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Where a customer will be applying for an Individual State Grant these cannot be considered in the application.

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What is the HomeBuilder Grant?

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  • It’s a Federal Government funded scheme which provides a means-tested payment of $25,000 to eligible owner – occupied (including first home buyer) customers
  • +
  • Building contracts signed between 4 June and 31 December 2020 (inclusive) can receive a grant amount of $25,000 and building contracts signed between 1 January and 31 March 2021 (inclusive) can receive a grant amount of $15,000.
  • +
  • CommBank, along with other selected financial institutions, will participate in the instruction and processing of the HomeBuilder Grant application
  • +
  • This is a once off grant available to build a new home or substantially renovate an existing home
  • +
  • HomeBuilder will complement existing State and Territory First Home Owner Grant programs, stamp duty concessions and other grant schemes, as well as the Commonwealth’s First Home Loan Deposit Scheme and First Home Super Saver Scheme
  • +
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How to support customers seeking evidence for their HomeBuilder application?

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CommBank will not provide additional letters, bank valuations reports or bank title searches to customers who are seeking evidence to support their HomeBuilder grant application outside of existing collaterals. CommBank is unable to verify that the current loan purpose is for owner occupied to confirm this is the customer’s principal place of residence. You should direct customers to use their Covering Letter to Borrowers or Loan Contract when applying for the HomeBuilder grant.

+

Bank Valuations: Where the customers are requesting a bank valuation report, you should direct customers to engage a licenced independent valuer. Alternatively customers can contact their relevant Office of State Revenue (OSR) for an alternate method to evidence the value of their property.

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Bank Title Searches: Where the customers request a title search, you should direct customers to either contact their conveyancer or complete a title search online for a nominal fee.

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CommBank are not able to issue additional letters, bank valuation reports or bank title searches on an exception basis.

+

 

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Eligibility (Government Criteria)

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HomeBuilder is available to individual applicants and couples who are, or will be, registered as the owner on the certificate of title and applicant on the home loan. Each applicant must be:

+
    +
  • You are an Individual (not a company or trust)
  • +
  • You are aged 18 years or older
  • +
  • You are an Australian Citizen
  • +
  • You meet one of the following two income caps:
    +
      +
    • up to $125,000 per annum for an individual applicant based on your 2018 – 2019 tax return or later;
    • +
    • Up to $200,000 per annum for a couple based on both 2018 – 19 tax returns or later;
    • +
  • +
  • You enter into a building contract between 4th June 2020 and 31 December 2020 to either:
    +
      +
    • Build a new home as a principle place of residence, where the property and land value does not exceed $750,000 (Note: for building contracts signed between 1 January and 31 March 2021 (inclusive) property and land value cannot exceed $950,000 in NSW and $850,000 in VIC) or
    • +
    • Substantially renovate your existing home as a principle place of residence, where the renovation contract is between $150,000 and $750,000, and where the value of your existing property prior to renovation does not exceed $1.5million
    • +
  • +
  • Construction must commence within three months of the signed building contract date
  • +
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Eligibility Matrix

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Note: This process is only for construction new builds only

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At this stage under CBA process the grant is not available for off-the-plan, renovations, FHLDS and guarantors. More information to be provided

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Customer TypeEligibility
First Home BuyerSubsequent Buyer
Residential PropertyYesYes
Investment PropertyNoNo
Guarantor ApplicationNoNo
Non Australian Resident/CitizenNoNo

All Borrowers and Grant Applicants must meet scheme eligibility criteria

Note: where there is more than 1 applicant, the applicants must be in a spousal relationship.

YesYes
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What you need to know

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Owner builders and investment properties are ineligible for HomeBuilder.

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In negotiating the building contract, the parties must deal with each other at arm’s length. This means the contract must be made by two parties freely and independently of each other.

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HomeBuilder will be non-taxable – consistent with existing state and territory First Home Owner Grant programs

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Procedures for Tasmania, South Australia, Queensland and Northern Territory

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HomeBuilder - Tasmania

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Refer to State Revenue Office guidelines

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Note: Tasmanian Applications: If the customer is not using the HomeBuilder grant as funds to complete as part of the application but still eligible for the grant, please email your Relationship Manager once the first progress payment for construction has been made (not including deposit) to ensure we issue a letter which the customer is required to present to the SRO, which is required for the SRO to make payment of the grant. If the funds are used as part of the application, we will automatically send a letter to the customer after they make the first (non-deposit) progress payment.

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HomeBuilder – SA 

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Refer to State Revenue Office guidelines

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HomeBuiler – Queensland

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Refer to State Revenue Office guidelines

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HomeBuiler – Northern Territory

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Refer to State Revenue Office guidelines

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StepAction
1.Determine if customer will need HomeBuilder Grant to assist with completing construction

No – Advise customer to proceed with construction application as normal, without the grant.

Customer can liaise with Office of State Revenue directly and there is no further involvement required from the Bank

End process

Yes – Determine if customer has their own funds for the deposit. Proceed to next step.

Note: this must be from their own funds and cannot be from the construction loan or grants for example HomeBuilder or FHOG.

The construction loan must not include a refinance of any land loan or other debt.

2.Customer has equity from their land or deposit from own funds

Equity from land:

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    +
  • Complete a top up on land loan to access this equity (95% max LVR including LMI), and then proceed with separate construction loan
  • +
  • If there is no existing land loan, then complete one home loan application with 2 separate standalone loans being deposit land loan and construction loan. Note: the land loan portion is to be for the deposit only
  • +

Deposit from own funds:

+
    +
  • Proceed to next step 
  • +

 

3. Complete home loan application (including HomeBuilder Grant, Max LVR 90% inclusive of LMI)

Applications for construction and land must be submitted separately (where the HomeBuilder grant is used). The applications should be submitted concurrently. This can be via 2 applications or 1 application with 2 loans.

NOTE: Where HomeBuilder is included in the customer contribution max LVR is 90%, inclusive of LMI

NOTE: where postcode restrictions apply the application can proceed, conditional to any postcode policy, outlined in the postcode lookup tool.

The maximum LVR is 90% (including LMI) is to allow different lending options for customers, because for some customers they will not be able to borrow the full $25,000 or $15,000* grant should they not be successful in obtaining the HomeBuilder Grant.

*Grant amount is based on when building contract signed

For customers awareness:

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    +
  • Complete a servicing calculator for what the customer wants to borrow, up to 90% inclusive of LMI, and reference Serviceability Calculator Policy for maximum that the customer can borrow.
  • +
  • Check the maximum borrowing capacity on the servicing calculator to determine of the customer may have capacity to increase their loan by $25,000 or $15,000 (or maximum LVR of 95%, incl of LMI, of proposed value)
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  • If No – Advise the customer that should they be unsuccessful in obtaining the HomeBuilder Grant based on their current circumstances, unfortunately they cannot access any further funding from CommBank. This will mean if they are unsuccessful in obtaining the HomeBuilder Grant, they will need to obtain any extra funds from other sources and they should be aware of this risk before they enter into any building contract or this loan.
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  • Place in your application comments: “CARE HomeBuilder $25,000.00”. or "CARE HomeBuilder $15,000”.
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  • Ensure the grant is captured in deposit and contribution screen of the home loan application
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  • Image to the application HomeBuilder Customer Acknowledgement Letter
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  • Image to the application approval from State Revenue Office
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4. Pre-settlement condition

A HomeBuilder Grant pre-settlement condition will be placed on the loan approval. To meet this condition you must provide:

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If you have provided the information as part of your submission no further actions is required.

Further information will need to be provided to obtain unconditional approval from the government for the HomeBuilder Grant.

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Note: If customer become ineligible to receive the HomeBuilder Grant after initial progress payment no further progress payments will be made until evidence of funds to complete is provided.

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Procedures for NSW, VIC, WA, & ACT

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We are currently not accepting applications that require the HomeBuilder Grant as the customer’s contribution. Please refer to normal construction policies and processes.

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Please refer to the Refer to the relevant State Revenue Office: https://treasury.gov.au/coronavirus/homebuilder

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Simply Print

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What is Simply Print?

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Simply Print is a process that allows you to print your customers’ Home Loan Documents at your office when they are ready to be delivered.

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The benefits are:

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  • Quicker turnaround times for you and your customers in completing and signing home loan documents.
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  • Reduced wait time and reliance on postal services to deliver the home loan documents to customers.
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  • A secure platform for accessing and printing home loan documents.
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  • Customers can elect to receive their Terms and Conditions electronically (i.e. by email) ensuring the most up-to-date version is provided before Home Loan documents are delivered.
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How does it Work?

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Once you have agreed to the terms and conditions of Simply Print:

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  1. Watch the training video to help you set up your printer
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  3. Print a test document to test your printer setup
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  5. Ensure you set up your printer in the same way when you print Customer documents
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When your customers' Home Loan documents are ready to be delivered:

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  • If your customer has elected to receive Terms and Conditions electronically, these will have been emailed to your customer and you will be alerted by email
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  • You will be notified by email that the documents are ready to print in the CommBroker Loan Tracking screen
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  • Click on the link/s provided and print the HL documents for delivery to your customer for signing.
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What information is available?

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You can view the current status of an application in Loan Tracking.

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Loan Tracking will also automatically update with a 'Mail Item Received' item whenever you e-mail or fax documents to the Commonwealth Bank for new applications, which will include a description of the documents received. 

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Complete list of Current Status

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You can view a list of all completed activities or the current pending activity in the 'Detailed Application Information' screen. You cannot see planned activities.

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Complete list of Activities

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Notifications are issued to you throughout the progress of an application. The notifications are sent via Email or Fax based on your nominated communication preference.

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Complete list of Notifications 

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How Do I Guide

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Delegate Quick Reference Guide

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Loan Tracking Training Video
Password: Broker
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Loan Tracking Webinar
Password: Broker
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The following are available as Activities for New Applications:

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Application ProgressActivities you will see
Initial System DecisionAssessed - Conditionally Eligible
Assessed - Refer
Supporting Documents receivedAwaiting Supporting Documents, with either "completed" or "pending"
Application has been assessed by CreditManually Assessed - Conditionally Eligible
Assessed - Declined
Any Credit ConditionsDescription of what is required in the Broker Action Required screen
Verification of detailsValidation with either "completed" or "pending" 
Further information or action required by brokerDescription of what is required in the Broker Action Required screen.
An Amendment has been received/ processedProcessing Amendment with either "pending" or "completed" and details of request.
You have called us for information and are waiting on someone to call you backCallback, with the details of your request
Home Seeker letter provided to customerHome Seeker letter issued
Application is not proceedingNot Proceeded with, including reason
ValuationExternal Valuation Not Required - All Properties
External Valuation Required, including address
External Valuation Ordered including address
External Valuation Delayed including address, why delayed and anticipated completion date
External Valuation Completed including address and valuation amount
All External Valuations Approved 
Credit Card issued to customerCredit Card Issued
Processing FHOG ApplicationProcessing FHOG Application, with either "pending" or "completed"
Loan DocumentsLoan Documents Issued
Awaiting Return of Executed Documents
Executed Documents returned awaiting certification
Certify Executed Documents - completed 
Application Formally ApprovedFormally Approved
Ready for Funding/ SettlementReady for Funding
Ready for Settlement
Ready for Progress Payment
Settlement Booked included address and date
Funded/ SettledComplete Settlement, including address and how disbursed if refinance or multiple disbursements*
Complete Funding, including how disbursed if refinance or multiple disbursements*
Complete Progress Payment, including date, amount and any comments.
Mail Item is ReceivedThis will appear any time a document is e-mailed to tpbpaperlessloan@cba.com.au or faxed to 1300 508 026
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* Available October 2009

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Full Paperless Application Process

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The Commonwealth Bank provides facilities for Brokers to submit applications electronically via CommApply or their own Head Group provided software. 

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Broker Process

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The system will automatically enforce business rules to ensure that all required information is captured, and that certain requests are prohibited. It is important that you input information accurately to eliminate rework in the future.

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Please create a CommVal case for each security in an application and order any valuation that will be required prior to submitting an application, see CommVal for more information.

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Processes for submitting Home Loan Applications post Customer interview:

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1. Online Application

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Apply Online/CommApply

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  • Complete the Online Home Loan Application, collect the required supporting documentation as outlined in the Supporting Documents tab and submit
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Note: Ensure that the Costs and Risks have been confirmed with the customer and the Future Changes declaration has been completed (aligned with the minimum standards) prior to submitting the application. 

Note: in completing the Customer Identification section of the Home Loan On-Boarding Application form, only tick “personally conducted face to face interview” if you met with the borrower(s) in person. Video Conferencing with the borrower(s) does not constitute “face to face” for this option. If you met with the borrower(s) via Video Conference, select the “alternative identification method due to Coronavirus” and provide a rationale in the section provided for why you conducted Customer Identification via Video Conferencing

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  • If you are unable to provide any additional documents at time of submission please record the details in the application notes.
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  • If a customer has requested a new account opening for the purpose of making their repayments, please ensure you have completed all steps for Customer Repayment Set Up.
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Email or fax any outstanding information.

If any exceptions are found, the Bank will also fax/email an Application Exception notification to you with details of the outstanding information we require. The notification will quote the Bank Reference Number (BRN) of the application.

Note: You will also be sent a return 'Application Exception Missing Information' fax header which you should use when replying with the outstanding information. Refer to Contact Us for a complete listing of email addresses and fax numbers. You should ignore any pre-populated contact details on this fax header.

If your Broker Head Group software does not return an Application Exception fax header from the Bank, please use the More Information Required Form (004-269) as the fax header.

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Customer Channel of Choice Protocols

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2. Notifications

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Notifications will be generated during various stages of the application process to advise the Broker of the application progression or if there are any Application Exceptions. Notifications will be sent to you via your preferred method (i.e. email, fax or backchannel response to the Broker Head Group system). In the instance of being advised of an Application Exception, please respond to the notification at your earliest convenience to minimise processing delays.

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Please ensure you have pre-positioned your customers about the SMS Customer Notifications they will receive when their application is ready to settle and after settlement has been effected.

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3. Amendments/ Addendum

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All amendments requiring a new credit decision are to be submitted to the Bank via CommApply or your Broker Head Group preferred software in order for the application to progress. A full list of the purposes where an online amendment needs to be submitted is detailed in the Submitting Amendments for Home Loan Applications page.

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Manual amendments will only be accepted where a technical system issue prevents you from submitting online.  You must contact your Relationship Manager to obtain approval to submit manually.

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Note: Manual amendments submitted outside the above guideline will result in an Application Exception being raised

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What you need to do
Submit your amendments online via CommApply or your Broker Head Group preferred software.
If you use CommApply :
Refer to the CommApply – Reference Manuals located on CommBroker for more details on how to submit an online amendment.

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If you use Broker Head Group software:
Contact your Broker Head Group IT Support or your software trainer for more details on how to submit an amendment online.

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For detailed instructions on emailing or faxing documents, please refer to Sending documents to the Bank

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4. Tracking

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You can track the progress of all your Home Loans via CommBroker Loan Tracking. By viewing the 'Mail Item Received' activities, you can also confirm that documents you have faxed or emailed are held by the Bank. More information can be found in Loan Tracking Process.

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Important! Please allow up to an hour for documents to be received and automatically attached to your application.

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5. Returning Executed Documents

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You are required to post hard copies of Executed Loan Documents to Mortgage Services. Please refer to Sending Documents to the Bank for further information.

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Eligible Witness Requirements

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Refer to Contact Us for a complete listing of postal addresses.

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Note:

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  • Acceptance by the borrowers of the Consumer Credit Contract Schedule should occur within 21 days of the date of disclosure. The disclosure date is the date at which the contracts are generated and is 'Item A' of the Consumer Credit Contract Schedule. 
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  • Where the Consumer Credit Contract Schedule is returned signed by the borrowers after the 21 days period has lapse the Bank can still accept the Consumer Credit Contract Schedule providing that no longer than 90 days has lapsed from the date of disclosure. 
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  • The Bank's Responsible Lending obligation under the National Consumer Credit Protection Act requires that the Consumer Credit Contract Schedule must be received back by the Bank within 90 days of the Assessment Period Start Date. The Assessment Period Start Date is generally aligned to the disclosure date which is the date at which the contract/s are generated and is 'Item A' of the Consumer Credit Contract Schedule.  If you need to confirm the exact Assessment Period Start Date then you can contact the Broker Services Call Centre in your state.
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  • Where a loan includes Guarantor Support, a Guarantor Information Pack and Guarantor Document Pack will be posted directly to each guarantor. The guarantor/s must take at least three calendar days to review these packs before signing and returning to Group Lending Services in the reply paid envelope provided.
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  • The guarantor/s will also be required to complete and return a Guarantor Acknowledgement Form confirming the dates they received and signed the deed of guarantee. If the guarantor has not taken at least 3 calendar days to review their documents before signing, the pack will be reissued. Guarantors will only be exempt from this 3 day rule if they are a director of the borrowing company, or if they receive independent legal advice and complete and return the statutory declaration provided in their guarantor pack.
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Late returns

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Complete the following steps if the customer returns the schedule after the 21 day period has elapsed, and still wishes to proceed with the loan. 

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    1. CBA will need to request the Broker to contact the customer and confirm that the applicant's financial information has not changed. 
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    3. If there have been any adverse changes or it has been greater than 90 days from the assessment period start date you will need to resubmit any changed information via an amendment and if necessary send reverified documentation and resubmit the application to the Bank. You can refer to the following table for examples of income/liabilities that do not need to be re-supplied as they are issued once off or annually:
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Document TypeRe-supply new proof
Income: PAYG- includes full time, part time, casual & contractorYes
Income: Self employed- full doc & low doc; self fundedNo
Income: government benefits/allowancesNo
Unsecured liability-e.g. Personal loan, credit card, store cardNo (unless advised by credit)
Court order, ATO debt, HECSNo
Home Loan/Investment Home LoanNo
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        3. When all information has been updated, the application will be reassessed

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        4. If all verification tasks are completed. and the Bank approves the loan, then we will issue the new contract documents. 

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Forms

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Home Loan Application Checklist (001-286)

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Home Loan Customer Consent Pack (002-833)

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Home Loan On-Boarding Application (002-829)

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More Information Required Form (004-269)

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Home Loan Supplementary Details Guarantor (002-832)

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The credit officer will now provide the following commentary in the comments to broker for both the exception work items and for declined application notifications:

 

"Please be advised the application will not be assessed until all documentation requested has been received and ensure all requested documents are provided at the one time to enable us to provide you a final decision. Please note that if no response to this is advise is received within the 21 calendar days (this includes weekends) the application will be marked 'Not Proceeded With (NPW) and Closed". A full new lodgement (new BRN) will be required if seeking to re-activate application after this time."

2An outstanding exception work item reminder is sent to the broker 8 business days after the initial exception work item is raised.
3If no further action is taken by the broker within the 15 business days then the application will be marked as NPW and the appplication closed
4Once the application is closed, no further amendments are possible to the application. If the broker wishes to proceed with the customer application then a full new lodgement (new BRN) is required along with the up to date supporting documents for credit assessment.
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ItemInformation
What is a Power of Attorney (POA)?A Power of Attorney is a legal document by which a person (called the principal or donor) appoints one or more person/s (the attorney or donee) as their representative to make legally binding decisions on their behalf.
The purpose of the Power of Attorney is to provide proof of the attorney’s powers. It allows the attorney to sign any document or do anything which the principal/donor can do legally, subject to any conditions or limitations stated in the document.
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  • POA may be general or specific
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  • The authority conferred by the attorney document may be unlimited or limited to a specific act.
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There are two main types of POA:

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  • General: +
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    • Only valid while the principal / donor has legal capacity, ie ceases if the principal / donor is deemed to no longer be legally competent or dies (whichever happens first)
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    • Useful if the principal / donor is going away for an extended period and does not want the authority to continue if they lose legal capacity.
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    • Can be drawn up for a specific purpose limiting the decisions that must be made or maybe left general.
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  • Enduring: +
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    • Continues even if the principal / donor is no longer legally competent due to disability or illness i.e. endure throughout their incapacity.
      Continues even if the principal / donor is no longer legally competent due to disability or illness, ie endure throughout their incapacity. Continues even if the principal / donor is no longer legally competent due to disability or illness, ie endure throughout their incapacity.
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    • May empower the attorney / donee to make financial or property decisions.
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    • Is activated when required or upon loss of legal capacity by the principal / donor.
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    • Allows the attorney / donee to commence or to continue to manage the principal / donor affairs even though the principal / donor has become unable to give lawful instructions.
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Legally competent?In order for a Power of Attorney document to be valid, the principal/donor must be legally competent when they sign the power of attorney document.
Legally competent means the principal/donor is able to fully understand the nature and implications of the Power of Attorney document they are signing.
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  • Swear an affidavit (i.e. an Attorney cannot on behalf of the Principal swear under oath, a truth as outlined in an affidavit).
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  • Sign a statutory declaration (Attorneys are unable to sign a declaration on behalf of the Principal)
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  • Appoint someone else to assume their powers (unless specified in the POA document).
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  • Sign Guarantee documents and any other third party loan documents, e.g. Guarantor - Identity Verification and Privacy Information (002-443).Sign First Home Owners Grant Scheme (FHOGS). Some FHOGS applications can't be signed on behalf of a Principal. Ask the Attorney to contact the relevant State Revenue Office (SRO) for all FHOGS enquiries to determine if the application can be signed under a POA. 
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  • A Principal cannot instruct an Attorney to do anything illegal
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Cancelling a POAA power of attorney can be revoked on either the verbal or written notification from either the principal, attorney, legal representative of the principal or attorney or another person to the account.
Please advise the Bank as soon as you become aware a Power of Attorney has been revoked. The attorney may have card, cheque book, NetBank or Phone Banking access that needs to be immediately cancelled.
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Credit Application Submitted Under a Power of Attorney

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StepProcessResponsibility
1The Attorney/s holder must attend a Commonwealth Bank branch to present original or certified copy of Power of Attorney together with identification prior to the Broker submitting a loan application to the Bank.POA
2Branch to complete identification, create CommSee customer profile, accept and record POA details.Branch
3POA arranges an interview with the BrokerPOA/Broker
4Ensure the purpose of the application is for the benefit of the principal/donor.
The attorney or another person should not obtain a benefit from the request.
Broker
5Assess the POA document, ensure it has been correctly certified as being a ‘true copy of the original’ by a prescribed personBroker
6Except in Victoria, ensure the POA has been registered at the Land Titles Registry (or equivalent) if the attorney intends to sell, mortgage or otherwise deal with real property. The Lands Titles Registry will stamp a distinctive number on the original POA (generally quoting a ‘book’ and ‘number’, together with date of registration.Broker
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Review the POA to determine:

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  • Power is currently in force i.e. there is no future commencement date or past expiry date.
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  • Attorney has the authority to apply for credit and no limitations relating to borrowing have been imposed.
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  • Number of attorney/s and method of operation i.e. how many signatures are required to authorise the request for credit.
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Broker
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Obtain principal’s written or verbal acknowledgement / consent to validate the loan and purpose prior to submitting application.

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  • Verbal confirmation – note application (in “Comments” section) ‘Principal’s verbal confirmation received to proceed with application’
  • +
  • Written confirmation – send to Bank as part of the supporting documentation prior to funding.
  • +

Not required if you are aware of mental capacity issues (and enduring POA held).  
Military personnel on overseas duty or where principal is working in a remote area are required to consent if contactable by email or phone.  If unable to contact principal for any reason, record efforts taken to contact principal on application (in “Comments” section).

Broker
9Complete the POA section in CommApply
Add any additional comments in the broker submission
Attach copy of the POA when submitting the Home loan application
Broker
10Arrange for attorney to sign Privacy Acknowledgement and Consent (found in the Home Loan On-boarding Application form 002-829) on behalf of the principal. You will need to amend the signing clause to read ‘Signature of Attorney’.Broker
11Identify the Principal (and guarantor if applicable) and record the identification details in the application
Identification details of the principal are to be provided as part of supporting documents.
Broker
12Submit application and ensure a copy of Power of Attorney document is faxed/emailed to the Bank for credit assessment. The certified copy of a registered Power of Attorney will be required prior to documents being issued.Broker
13Application AssessedCredit Decisioning
14If approved, Group Lending Services will arrange for the attorney signing clauses to be inserted into the security loan documentation.Lending Services
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  • The authority conferred by the attorney document may be unlimited or limited to a specific act.
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Processes

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Home Loan Pricing Tool

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Back to Processes

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A pricing approval is required when you wish to obtain a discount to the rate applied to a home loan.

+

Use this page to help you navigate the tools and support material that you should use when submitting a pricing request and to help you with understanding the best practice tips to ensure that you receive an accurate and timely outcome.

+

 

+

Submit a Pricing Approval

+

Launch the HLPT 2.0 tool here.

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+

Home Loan Pricing Tool Support Material

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HLPT 2.0 How Do I Guide

+

HLPT 2.0 Frequently Asked Questions

+

 

+

Please note, pricing requests must be submitted as part of the application. Any pricing request sought after a decision has been determined will require a new credit assessment.

+

 

+

Pricing Eligibility - New and Existing Customers

+ + + + + + + + + + + + + + + +

Who can I submit a pricing request for?

+
    +
  • Customers who are new to CommBank home loans, including Home Seekers (New Application(s)).
  • +
  • Existing CommBank home loan customers who are applying for a Top Up /another loan including Internal Refinances (New Application(s))
  • +
  • Existing CommBank home loan customers who are repricing, switching or splitting an existing loan (Changes to existing loans).
  • +
  • Existing CommBank home loan customers who are applying for a Top Up /another loan including Internal Refinances along with repricing, switching or splitting an existing loan (New Application(s) & Changes to existing loans)
  • +

Does the home loan need to be part of a package?

The home loan must be part of a package in order for the discount to be applied to the loan.

For eligibility details, see:
Mortgage Advantage Package Fact Sheet (006-167)

If the customer is a CBA employee, the home loan might not be eligible to be included as part of their Employee Benefits Package. Ensure the customer checks eligibility with their Employee Benefits program.

Does the customer have to be the package holder?

Only one customer is included within the pricing request.

They don't have to be the current or intended package holder, but must be either or both of the following that the pricing request will be applied to:

+
    +
  • A borrower on the loan application 
  • +
  • An account holder on the existing home loan
  • +
+

 

+

What you need to capture in the request: factors which may influence a pricing decision

+

In order to get the most accurate concession for the customer it is important to capture the relevant details (in your comments) which are considered when submitting a pricing request.

+

Please ensure you provide strong commentary addressing all three areas below which will be considered holistically in the pricing decision.

+

 

+

Factors which may influence the pricing decision include, however are not limited to:

+ + + + + + + + + + + + + +
ApplicationCustomer ProfileExternal Factors
+
    +
  • Loan size
  • +
  • % lend (LVR) – new applications
  • +
+
    +
  • Asset position
  • +
  • Main Financial Institution and product position
  • +
  • Conduct
  • +
  • Tenure
  • +
  • Linked lending and facilities
  • +
  • Commercial lending
  • +
  • Consumer lending
  • +
+
    +
  • A genuine competitor offer (include who the Other Financial Institution is and the rate)
  • +
  • Risk of refinance and reason

  • +
+

 

+

The end to end pricing process

+

Pricing requests and escalations must be customer initiated, and they must supply evidence of a genuine competitor offer. Ensure to attach evidence of competitor offers where possible.

+ + + + + + + + + + + + + + + + + + + + + + + +
StepAction
1

Apply for the concession via the Home Loan Pricing Tool (HLPT)

2

Present and discuss the outcome with the customer

+ + + + + + + + + + + + + + + +
If...Then...
The customer accepts the outcomeFollow the current process to accept the pricing approval
The customer does not accept the outcome
Revisit customer’s needs and objectives, confirm if the current loan structure meets these and progress to step 3.
3

Escalate the pricing request via HLPT being sure to include the additional information.

Ensure that you include as much information as possible in the comments field around the merits of the customer, the merits of the application and external factors.

4

The Pricing Team will review the request and provide you with the final outcome.

+

 

+

HLPT  – what to include in the comments field

+

Strong mitigating detail in the HLPT comments field will help justify your request and help the Pricing Team provide the best pricing outcome.
Effective comments should include detail around the following 6 points:

+
    +
  1. Who is the competitor (OFI)?
  2. +
  3. What product is being offered by the competitor?
  4. +
  5. What is the competitor’s final interest rate (not simply the discount offered by the competitor)? Has this rate been verified (the tool allows you to upload attachments if evidence is available)
  6. +
  7. What is the strength of the customer’s profile?
  8. +
  9. What commercial and consumer lending does the client have with the Bank that would be at risk?
  10. +
  11. Can we match the competitor offer by switching or splitting to a comparable CommBank product?
  12. +
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+ + + diff --git a/policy/CBA/All/content/commbroker/en/private/processes/new-applications/procedure-for-printing.html b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/procedure-for-printing.html new file mode 100644 index 0000000..bbc09cd --- /dev/null +++ b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/procedure-for-printing.html @@ -0,0 +1,291 @@ + + + + + + + + + + + + + + + + + + + + procedure-for-printing + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Simply Print

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Procedure for Printing

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Back to Simply Print

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Requirements

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As a minimum requirement for a printer to be eligible for loan document printing it must have the capability to automatically print Double sided. Double sided printing is a feature that allows the automatic printing of a sheet of paper on both sides, and is required as some specific loan documents must be produced this way. Manual intervention in the duplex process is not permitted. Therefore 'simplex' printers which can only print on a single side of paper or require the user to manually turn the print job over and re-initialise the printing of the document in order to print on both sides of the paper are ineligible for Simply Print.

+

 

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Printing in your office

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    +
  • You have requested on the application that documents are to be sent to yourself
  • +
  • You have received notification of docs being ready for printing
  • +
+

 

+

Eligible for Simply Print Docs - ‘Simple and Complex’ Documents

+ + + + + + + + + + + + + + + + + + + +

Details

Eligible

Borrowers

Borrower(s) with Guarantors (Guarantor packs will be posted to guarantors as per current process to comply with Banking Code of Practice)

Application type and features

 

Multi facility applications

Multi product applications

Securities

 

1 or more than 1 security properties

+

 

+

Not Eligible for Simply Print Docs - ‘Simple and Complex’ Documents

+ + + + + + + + + +

Application for Companies/Trust

Application for Power of Attorney

+

The loan documents for these application types will continue to be posted as per the directions on the loan application.

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+

Procedure for Printing

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StepProcess
1

Documents are available for printing from CommBroker when email notification is received with the following heading:

"Subject: Documents available for printing from www.commbroker.com.au - + + " +

AND

The Detailed Application Information screen in CommBroker Loan Tracking shows new activity 'Loan Documents Issued' with status 'Completed' and the hyperlink as shown below.

 

2

Click on the hyperlink. This link will open the doc pack file in Adobe.

Please ensure you have Adobe Reader software installed on your system, Adobe Reader is required for this process and can be downloaded from www.adobe.com

Google Chrome users only

Each time loan documents are available for printing from CommBroker you must save the file as a PDF and open and print the loan documents from Adobe to ensure the loan documentation pack prints with the correct page breaks.

It is imperative that the document pack is printed correctly. If not Group Lending Services will raise an application exception, and this will be recorded as a submission quality error.

3

Note the number of pages to ensure all pages are printed and check that there is enough A4 paper in your printer

The paper that can be used must be:

+
    +
  • White and free from discolouration and blemishes; and
  • +
  • Not less than 80 grams per square metre; and
  • +
  • 297mm in length by 210mm in width (standard A4)
  • +
4

Select File in the  + + toolbar then Print +

+ + +   + +

5

Page Size

You need to print your document in its actual size. Check this under the page sizing and handling section, select “actual size”.

Refer to sample screenshot below.

6

Double-sided printing

You need to set up the printer for 2 sided printing. On the same screen, check the print on both side options is selected, and that it is defaulted to Flip on the Long Edge.

Refer to sample screenshot below.

7

Paper size

Go to the page setup and set the paper size to A4

Refer to sample screenshot below.

    

8

Click "Ok" and "Ok" again until you are able to print the document

 

9

After printing has completed, check all pages are printed and the contents are correct.

 

+

 

+

Note

+

Different printer makes and models could have different set up screens. If you are experiencing difficulty with the settings then assistance may be found in the help section of the printer properties or from the manufacturer's customer support hotline.

+

It is imperative that the document pack is printed correctly. If not Group Lending Services will raise an application exception, and this will be recorded as a submission quality error.

+

 

+

Reprinting Loan Documents after an Amendment has been submitted

+

When you have selected documents for printing using CommBroker you can re-print any amended document packs using the updated link in CommBroker.

+

You will receive an email for your amended application, and from clicking the link included in the email, you can access and reprint the latest version of your application.  You will notice that there is a new timestamp against the new link

+

Note - If you request on the Amendment application for the documents to be sent to the “Customer”/“Solicitor” or you contact GLS and ask for the documents to be posted to your office or sent to the local Branch you will not be able to print the updated loan documentation pack via CommBroker.

+

 

+

Reprint of Doc Pack by Group Lending Services

+

When Group Lending Services reprint the doc pack upon request by a broker, the CommBroker Detailed Application screen will note the completed action as follows;

+

'DOCUMENT PACK HAS BEEN REPRINTED FOR BROKER BY GROUP LENDING SERVICES'

+

 

+

Refer to screenshots below.

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+

 

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What happens when there is a System Outage?

+

Where GLS are unable to send the loan documents to CommBroker they will note in the “Comments to Broker” the following:

+

“Due to a system outage, documents cannot be printed via CommBroker.  Documents have been posted to your office”.

+

 The Broker will receive this message via an email or via a backchannel response to the Broker Head Group system, depending on their preference.

+

 

+

If document is unavailable in Commbroker as expected, please contact Broker Assist on 13 25 88 with the following information:

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  • Description of Issue
  • +
  • Business/Customer Impact
  • +
  • When/Where Identified (with screenshots)
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  • Error Messages
  • +
  • Actions taken
  • +
  • Contact details (Name, Phone, email)
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+ + + diff --git a/policy/CBA/All/content/commbroker/en/private/processes/new-applications/professionals_offer.html b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/professionals_offer.html new file mode 100644 index 0000000..3dbc1bc --- /dev/null +++ b/policy/CBA/All/content/commbroker/en/private/processes/new-applications/professionals_offer.html @@ -0,0 +1,732 @@ + + + + + + + + + + + + + + + + + + + + medical_professional_offer + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Processes

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Professionals Offer - LMI/LDP Waiver

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 Back to Processes

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+

The Professionals Offer allows eligible Professionals to apply to have Lender's Mortgage Insurance (LMI) and Low Deposit Premium (LDP)to be waived.

+

 

+

Home Loan Eligibility Criteria - Professionals Offer

+

To be eligible for the Professionals Offer, loans must meet all of the below:

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    +
  • Must not be a land and/or construction loan; and
  • +
  • Must be linked to an active or pending Mortgage Advantage Package (MAV); and
  • +
  • Must meet the following eligibility criteria:
  • +
+

(Note: eligibility is also subject to internal credit scoring)

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CriteriaEligible
Loan Type +
    +
  • Standard Variable Rate Loans
  • +
  • Fixed Rate Loans
  • +
Maximum Lending per Customer +
    +
  • ≤=$5 Million
  • +

Note: Eligibility is based on new home loan product being applied and is not impacted when security is linked to other related existing loans.

E.g. Owner Occupied is the new home loan product and security is linked to existing IHL. Owner Occupied instructions to apply.

LVR +
+ All relevant business rules must be met before advising your customer that they may be eligible for a waiver, including: +
+

When determining LVR:

+
    +
  • Maximum base LVR is 89.99% per security property value up to $3 million. +
      +
    • e.g. 1 security property value of $3mil, max loan is $2,699,701.
    • +
  • +

Eligible Medical professionals could be considered for security values and LVRs greater than the above thresholds. Please refer to the Medico Plus + offer

Repayment TypePrincipal and Interest Only
+

 

+

Home Loan Eligibility Criteria – Medico Plus + Offer

+
    +
  • Must be linked to an active or pending Mortgage Advantage Package (MAV); and
  • +
  • Must meet the following eligibility criteria:
  • +
+

(Note: eligibility is also subject to internal credit scoring)

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CriteriaEligible
Loan Type +
    +
  • Standard Variable Rate Loans
  • +
  • Fixed Rate Loans
  • +
Maximum aggregated lending with LMI & LDP waiver +
    +
  • ≤=$7.5 Million
    Note: Eligibility is based on new home loan product being applied and is not impacted when security is linked to other related existing loans.
    E.g. Owner Occupied is the new home loan product and security is linked to existing IHL. Owner Occupied instructions to apply.
  • +
Maximum aggregated lending with LMI/LDP +
    +
  • ≤=$5 Million per customer
    Note: Eligibility is based on new home loan product being applied and is not impacted when security is linked to other related existing loans.
    E.g. Owner Occupied is the new home loan product and security is linked to existing IHL. Owner Occupied instructions to apply.
  • +
Business Rules

All relevant business rules must be met before confirming to your customer that they are eligible for the Medico Plus + offer or associated LMI/LDP waiver, Including:

+
Repayment TypePrincipal and Interest (P&I) Only
+

 

+

Eligible Medical Professionals

+

In addition to meeting the standard eligibility criteria in Customer eligibility and Home Loan Eligibility Criteria above, borrowers must:

+
    +
  • Borrow in their own names or as a trust, provided they are a director or trustee and
  • +
  • Be registered:
    +
      +
    • For non-veterinary professionals: Registered on the Australia Health Practitioner Regulation Agency (AHPRA) website; or
    • +
    • For veterinary professionals: Registered in their relevant state or territory veterinarian board website.
    • +
    • See Procedure: Apply for the Professionals Offer > Medical Professionals for more information AND
    • +
  • +
  • Be employed and working in Australia as one of the following:
  • +
+

(Note: eligibility is also subject to internal credit scoring)

+ + + + + + + + + + + + + + + + + + + + + + + +
Eligible Medical Professionals      Qualification CriteriaIncome Criteria
+
    +
  • Anaesthetist
  • +
  • Cardiothoracic Surgeon
  • +
  • Cardiologist
  • +
  • Clinical Pharmacologist
  • +
  • Cosmetic Surgeon
  • +
  • Dentist
  • +
  • Dermatologist
  • +
  • Ear, Nose and Throat Surgeon
  • +
  • Emergency Surgeon
  • +
  • Endocrinologist
  • +
  • Gastrointestinal Surgeon
  • +
  • Gastroenterologist
  • +
  • General Practitioner (also known as Medical Practioner)
  • +
  • General Surgeon
  • +
  • Gynaecologist
  • +
  • Haematologist
  • +
  • Hepatologist
  • +
  • Immunologist
  • +
  • Nephrologist
  • +
  • Neurosurgeon
  • +
  • Neurologist
  • +
  • Obstetrician
  • +
  • Oncologist
  • +
  • Ophthalmologist
  • +
  • Optometrist
  • +
  • Oral and Maxillofacial Surgeon
  • +
  • Orthopaedic Consultant
  • +
  • Orthodontist
  • +
  • Otolaryngologist
  • +
  • Paediatric Surgeon (Neonatal and Perinatal)
  • +
  • Pathologist
  • +
  • Plastic Surgeon
  • +
  • Podiatrist
  • +
  • Psychiatrist
  • +
  • Radiologist (Note: This doesn't include Radiographers)
  • +
  • Reconstructive Surgeon
  • +
  • Respiratory or Thoracic Surgeon
  • +
  • Rheumatologist
  • +
  • Surgeon
  • +
  • Urologist
  • +
  • Vascular Surgeon
  • +
+
    +
  • Go to the Australian Health Practitioner Regulation Agency (AHPRA) website.
  • +
  • Enter the relevant information in the Details of practitioner and Principal place of practice sections and click Search.
  • +
  • Ensure the Profession is one of the Eligible Medical Professionals, the Status is registered and the Registration Type is Provisional, General or Specialist.
  • +
+
    +
  • None
  • +
+
    +
  • Pharmacist
  • +
+
    +
  • Go to the Australian Health Practitioner Regulation Agency (AHPRA) website.
  • +
  • Enter the relevant information in the Details of practitioner and Principal place of practice sections and click Search.
  • +
  • Ensure the Profession is one of the Eligible Medical Professionals, the Status is registered and the Registration Type is Provisional, General or Specialist.
  • +
+
    +
  • Eligible income for Pharmacists is based on their individual income and not total application income.
  • +
  • Minimum gross eligible annual income of $150,000 for the individual applicant, per application
  • +
+
    +
  • Veterinarian
  • +
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
State or TerritoryLink to Check Registration
NSWVeterinary Practitioners Board of NSW
VICVeterinary Practitioners Registration Board of Victoria
QLDQueensland Veterinary Surgeons Board
SAVeterinary Surgeons Board of South Australia
TASVeterinary Board of Tasmania
NTVeterinary Board of the NT
WAVeterinary Surgeons' Board Western Australia
ACTEmail: vetboard@act.gov.au
+
    +
  • None
  • +
+

 

+

Conditions

+
    +
  • All applications are subject to credit approval and credit officers reserve the right to decline LMI/LDP waiver requests.
  • +
  • Customers who aren't employed are not eligible for the offer, for example students or retirees.
  • +
  • Evidence of profession and registration must be included in the supporting documentation.
  • +
  • Home Seeker Loans are excluded for Medico Plus
  • +
  • Low Doc Loans are excluded
  • +
+

NOTE:

+
    +
  • This Professionals Offer includes those employed as interns, residents, registrars and supervised doctors in any of the above fields.
  • +
  • However excludes the following professions: Physiotherapists, Psychologists and Nurses.
  • +
  • Eligible Medical professionals could be considered for security values and LVRS greater than the above mentioned thresholds. Please refer to the Medico Plus + offer
  • +
+

 

+

Loan to valuation ratio (LVR) – Medico Plus + Offer

+

Please note these loan-to-security valuation ratios are specific to the above mentioned eligible Medical professionals that meet the home loan eligibility criteria.

+

In cases where the LVR exceeds the allowable limits for an eligible LMI/LDP waiver but meet the maximum “Total LVR” limits, LMI LDP would apply.

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
Individual security value
With no LMI/LDPWith LMI/LDP
MinMaxMedical Professionals PackageMedico Plus+Medico Plus+
 $2,500,000

89.99%= max loan amount $2,249,750

*94.99%= Max loan amount $2,374,750

Note that MAX LVR 94.99% is available for both owner occupied & investment PURCHASES under this offer. For security properties in postcode restricted areas, max LVR is 89.99%

Refer to Medical Plus without LMI
>$2,500,000$3,000,00089.99%= max loan amount $2,699,700Refer to medical professionals package

*94.99%= max loan amount $2,849,700 (inclusive of LMI/LDP)

Note that MAX LVR 94.99% is available for both owner occupied & investment PURCHASES under this offer

>$3,000,000$3,500,000Not available89.99%= Max loan amount $3,149,650Refer to Medical Plus without LMI
>$3,500,000$5,000,000Not available

84.99%= Max loan amount $4,249,500

Note: this also applies for security properties in postcode restricted areas, max LVR is 84.99%

89.99%%= max loan amount $4,499,500 (inclusive of LMI/LDP)
>$3,500,000$6,000,000Not availiable

89.99% = Max loan amount
$5,399,400 Subject to:

+
    +
  • Property must be a detached house
  • +
  • CBA internal credit scoring
  • +

Located in one of the following Group B postcodes: Bondi, Bondi Beach, North Bondi, Tamarama (2026), Double Bay (2028), Cammeray (2062), Northbridge (2063), Killara, East Killara (2071), Cremorne, Cremorne Point (2090), Manly, Manly East (2095), Hunters Hill, Woolwich (2110), Camberwell East, Canterbury (3126), Brighton, Brighton North (3186)

Not available
>$5,000,000$10,000,000Not available

89.99% = Max loan amount
$8,999,000 Subject to:

+
    +
  • Property must be a detached house
  • +
  • CBA internal credit scoring
  • +

Located in one of the following Group A postcodes: Bellevue Hill (2023), Bronte, Waverley (2024) Darling Point, Edgecliff, Point Piper (2027), Rose Bay (2029), Vaucluse, Dover Heights, Rose Bay North, Watsons Bay, (2030), Mosman (2088), Palm Beach, Coasters Retreat, Currawong Beach, Great Mackerel Beach (2108), Toorak (3142)
 

Not available
+

*Investment Property Purchases under this offer have a maximum LVR of 94.99% without LMI for property values up to $2.5M, and 2.5m – 3m with the inclusion of LMI subject to all requirements of the Medico Plus + offer being met. For investment property purchase and excludes personal investment and investment refinances.

+

 

+

Procedure for eligible Medical Professionals & Medico Plus + Offer

+

In addition to the standard application procedures, you will need to complete the following steps to verify the customer's profession and that they are registered.

+ + + + + + + + + + + + + + + + + + + + + + + +
StepProcedure
1. For non-veterinary professions, +
    +
  • Go to the Australian Health Practitioner Regulation Agency (AHPRA) website.
  • +
  • Input the relevant fields in 'Details of practitioner' and 'Principal place of practice' sections and click 'search'.
  • +
  • Ensure the Profession is one of the 'Eligible Professions' listed above, the Registration Status is 'Registered' and the Registration Type is 'General' or 'Specialist'.
  • +
  • Click 'Print Page' on the website to confirm the practitioner's details and attach it to the application; OR input the AHPRA Registration number and Profession in the Comments screen.
  • +
2. For veterinary professions +
    +
  • Go to relevant state registry website or email relevant Board
  • +
  • Find a Vet and input fields
  • +
  • Ensure the customer is a Veterinarian.
  • +
3. Input the following in the 'Comments' section of the application.

Professionals Offer - LMI/LDP waiver below 90% - I have confirmed that the customer is employed in the profession: (insert profession) and is registered under (insert registration number)

4. Ensure you select 'MAV Package'. +
+ Ensure you select 'MAV Package'.
+
+

 

+

Eligible Industry Professionals

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In addition to meeting the standard eligibility criteria in Customer eligible and Home Loan Eligibility Criteria above, borrowers must:

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  • Borrow in their own names or as a trust, provided they are a director or trustee AND
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  • Be employed in Australia as one of the following and meet the qualification and income criteria:
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(Note: eligibility is also subject to internal credit scoring)

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Eligible OccupationsQualifications CriteriaIncome Criteria

Currently working in Australia as an:

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  • Accountant
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  • Actuary
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  • Auditor
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  • Chief Financial Officer
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  • Director
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  • Finance Director
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  • Finance Manager
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  • Financial Controller
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  • Partner
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Minor variations to this list are acceptable as job titles do not always match the occupations.
For example, an applicant with a job title ‘Tax Accountant’ or ‘Internal Auditor’ can be accepted
Refer to additional examples below.

Must be registered to practice as CA, CPA, CFA or FIAA in Australia, verified through evidence of:

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  • Current membership of the Chartered Accountants Australia and New Zealand (including members of the Global Accounting Alliance); OR
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  • Current membership of CPA Australia (or a comparable international accounting body with evidence of mutual recognition by CPA Australia); OR
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  • Current membership of the Chartered Financial Analyst Institute Australia; OR
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  • Current Fellowship of the Institute of Actuaries of Australia
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  • Minimum gross¹ eligible annual income $100,000 per eligible applicant
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Currently working in Australia as:

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  • Lawyer
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  • Solicitor
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  • Barrister
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  • Partner
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Minor variations to this list are acceptable as job titles do not always match the occupations.
For example, an applicant with a job title ‘Associate’ or ‘Legal Counsel’ can be accepted.
Refer to additional examples below.

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  • Must be registered to practice in Australia, verified through evidence of the Practicing Certificate issued in Australia.
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  • Judges and Magistrates are eligible if they can provide evidence that a condition of their employment is that they are prohibited to hold a practicing certificate.
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  • Minimum gross¹ eligible annual income $100,000 per eligible applicant
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Conditions

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  • All applications are subject to credit approval and credit officers reserve the right to decline LMI/LDP waiver requests.
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  • Evidence of registration, qualification and current employment in Australia must be included in the supporting documentation.
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  • The minimum gross annual income is $100,000 per eligible applicant. Refer to examples below.
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  • Low Doc Loans are excluded.
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Procedure for eligible Industry Professionals

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In addition to the standard application procedures, you will need to complete the following steps to verify the customer's occupation and that they are registered.

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StepProcedure
1. Obtain evidence to confirm the customer meets the qualification criteria.

Submit a copy of the evidence with the application supporting documents. An acceptable form of evidence is either:

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  • Receipt for payment of annual membership.
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  • Current valid membership card.
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  • Written confirmation from the listed association.
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  • Practicing Certificate.
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2. Input the following in the 'Comments/Notes' section of the application.Industry Professional Offer - LMI/LDP waiver below 90% - I have confirmed that the customer is currently employed as a (INSERT OCCUPATION) and is registered to practice as a (INSERT QUALIFICATION AND MEMBERSHIP REGISTRATION NUMBER).
3. Ensure you select 'MAV Package'Ensure you select 'MAV Package'.
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ExampleScenario
1.The applicant is an accountant, holds required membership and works in a technology company in Australia.
The applicant is eligible because the applicant meets all eligibility criteria.
2.The applicant is a legal counsel, holds required practising certificate and works in financial services organisation in Australia.
The applicant is eligible because the applicant meets all eligibility criteria.
3.The applicant is an accountant, holds required membership and works as a sole proprietor in Australia.
The applicant is eligible because the applicant meets all eligibility criteria.
4.The applicant is a senior associate, holds required practising certificate and works in law firm in Australia.
The applicant is eligible because minor variations to the ‘Eligible Occupations’ are acceptable.
5.The applicant is an accountant, works in an accounting firm and has applied for CPA Australia membership and it will take a few weeks?
The applicant is not eligible because the applicant does not hold current membership at the time of application.
6.The gross eligible income can include income sources listed in the Credit Policy > Eligible Income Credit Policy.
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¹Eligible Income is the Total Eligible Gross Annual Income used for servicing. Note: As per existing policy, the Total Eligible Gross Annual income is the total amount of annual income received by the borrowers after applying any of our percentage reductions. It is calculated before tax and excludes tax free income. Income values assessable for this waiver are values as determined by Retail Credit Decisioning.

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Eligible banking professionals

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In addition to meeting the standard eligibility criteria in Borrower eligibility and Home loan eligibility criteria above, borrowers must:

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  • Borrow in their own names or as a trust, provided they're a director or trustee.
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  • Be employed directly with their current employer for at least 6 consecutive months by settlement or +
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    • If your customer does not have 6 months of tenure by the time of settlement, they can still be eligible for the waiver where they have at least 24 months of cumulative industry experience.
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  • Be directly employed under a full-time, part-time or contract basis.
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  • Require the customer to be ‘existing’ with Commbank as per the below criteria
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    • Existing credit facility (personal or business), i.e. home loan, personal loan, credit card or personal over-draft with CommBank or Bankwest for more than 6 months; or
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    • Account (personal or business) with CommBank or Bankwest as their salary or income transaction account for more than 3 months.
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    • If your customer does not meet the existing customer criteria above, they must be willing to open a CommBank transaction account with CBA with and have their salary deposited in this account prior to settlement. This intention must be confirmed through clear application comments.
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Please note: This only defines what an existing customer is. Please refer to eligible borrowers to determine eligible borrowers.

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  • Be employed in one of these financial institutions, or one of their fully owned subsidiaries, and provide this evidence:
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(Note: eligibility is also subject to internal credit scoring)

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Eligble BanksEvidence Criteria
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  • CommBank, includes Bankwest
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  • Westpac, includes:
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    • St George
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    • Bank of Melbourne
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    • Bank of South Australia
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    • RAMS*
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  • ANZ
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  • NAB, includes UBank
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  • Macquarie Bank.
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  • ING Bank (Australia) Limited
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  • Bank of Queensland Limited, includes ME bank
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  • Bendigo and Adelaide Bank Limited
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  • Suncorp-Metway Limited
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  • HSBC Bank Australia Limited
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  • AMP Bank Limited.
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* This offer is only available to direct employees of RAMS. This excludes any Authorised Representatives, i.e. individual brokers and their staff.

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  • CommBank - HR Sidekick employment confirmation letter or letter from direct manager.
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  • Other Financial Institution (OFI) - HR letter confirming current employment history.
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  • Letter / Employment Contract confirming previous employment history.
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  • Tax return confirming previous employer.
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  • There's no exceptions to employment with banks or OFIs other than those listed.
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  • Evidence of employment must be imaged to the application before submitting it to the Retail Credit Decisioning Team.
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Rate Lock Process

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It is important to talk to your customer about the Rate Lock option when they apply for a Fixed Rate home loan as Fixed Rates are subject to change up until funding.
Refer to Rate Lock Features and Benefits page for more information.

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Note: Rate Lock isn’t available for CommBank Green Loan applications, switching, splitting, top-ups, loan purpose transfers or repayment changes.

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Home Seeker applications are not eligible for Rate Lock and the rate discussed during the Home Seeker application can’t be locked in. If the application involves a purchase, a signed Contract of Sale must be received by CommBank prior to requesting Rate Lock.

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CommBank Green Loan applications is not eligible for Rate Lock.

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How to Request a Rate Lock

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New applications with Rate Lock requested at submission stage

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Where your customer has requested to 'Rate Lock' at the current reference interest rates:

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StepAction
1You must select the Rate Lock feature in the Loans details section in ApplyOnline.
2Complete the Rate Lock Form (007-200) and email as a supporting document to tpbpaperlessloan@cba.com.au along with application comments.

Note:
 Rate Lock can be requested any time before loan documents are issued and the reference interest rates applicable to your Rate Lock will be on the date we receive the completed Rate Lock consent from all applicants.
Note: If the request for Rate Lock is made after a fixed interest rate change, we can only accept the request at the new reference interest rate.
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Inform your customer that the Rate Lock Fee will be charged per Fixed Rate loan account in the application.


The Rate Lock fee will be debited from their Related Account when the Rate Lock request is processed. If there are insufficient funds in that account, or the account is no longer open, then the Rate Lock fee will be charged to your home loan and your home loan will go into arrears (and fees may be charged). The 90 days commences when the Rate Lock request is processed.

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New Rate Lock Request for loan applications in progress

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Where your customer has requested to 'Rate Lock' the new reference rate:

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StepAction
1Submit an online amendment and select the Rate Lock feature in the Loans details section in ApplyOnline.
2Complete the Rate Lock Form (007-200) and email as a supporting document to tpbpaperlessloan@cba.com.au An online amendment is not required.

Note: 
Rate Lock can be requested any time before loan documents are issued and the reference interest rates applicable to your Rate Lock will be on the date we receive the completed Rate Lock consent from all applicants.
Note: If the request for Rate Lock is requested after a fixed interest rate change, we can only accept the request at the new reference interest rate.
3Inform your customer that the Rate Lock Fee will be charged per Fixed Rate loan account in the application.

The Rate Lock fee will be debited from your Related Account when the Rate Lock request is processed. If there are insufficient funds in that account, or the account is no longer open, then the Rate Lock fee will be charged to your home loan and your home loan will go into arrears (and fees may be charged). The 90 days commences when the Rate Lock request is processed. 

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Request new Rate Lock after an existing one has expired

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  • Where a Rate Lock period expires and your customer takes no action, then the reference interest rates on funding will apply.
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  • Rate Lock can't be extended, however a new rate lock can be requested at the new reference interest rate
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  • For this new Rate Lock request, your customers will have to apply for a new Rate Lock at the new reference interest rates, this could be lower, higher or the same as their previously locked in reference interest rates.
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  • Your customer must pay a new Rate Lock Fee.
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  • You must follow up with your customer during this time to determine if Rate Lock is still required.
     
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Breaking Rate Lock

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A customer may request to break the Rate Lock if the reference rate has decreased.

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Where your customer has requested to break the Rate Lock to access the current reference rate:

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StepAction
1Complete Section 2 of The Rate Lock Form (007-200) and send an email to tpbpaperlessloan@cba.com.au to request Rate Lock to be broken.
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Rate Lock Features and Benefits

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Refinance Exception Assessment Scenarios

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Overview

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This process explains how and when a reduced interest rate buffer is available for an alternate assessment, instead of the normal 3% buffer. This is only available for eligible customers who are refinancing their existing home loan debts. The reduced buffer will apply to all continuing CommBank and OFI Home Loans/Investment Home Loans (VLOC and other liabilities will use the standard buffer).

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This does not override the floor rate and is only used assess when calculating the serviceability of your customer. Refer to Home Loan Assessment Rates for more information.

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Eligibility

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Please ensure you familiarise yourself with the eligibility criteria as there are no exceptions to the below. To be eligible for a Refinance Exception Assessment, all the below criteria must be met:

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  • The application must fail servicing using the standard 3.00% interest rate buffer (standard).
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  • The application must fail servicing using the standard 3.00% interest rate buffer over a 30 year principal and interest term (notional).
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  • The application must achieve servicing using the Refinance Exception Assessment interest rate buffer 1.00% (exception assessment).
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  • Owner occupied loans must be P&I, Investment Home Loans can be P&I or IO. The loan product may be a Standard Variable Rate, Fixed Rate or Extra loan.
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  • The loan(s) being refinanced must have been help for at least 12 months* 
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  • Borrower name(s) will remain the same.
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  • Individual applicants only, with a maximum of 2 applicants.
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  • No additional lending/top up/cash out for any purpose outside the refinancing of existing home loan(s) is permitted.
    Note: The amount being refinanced must be equal to or less than the outstanding loan amount of the existing debt, with a maximum notional top up of $10K or 1% (whichever is greater) of the total loan amount to cover fees/payout of existing loans/payment cycles. The loan being refinanced must be cleared in full.
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  • LVR must be less than or equal to 80%.
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  • Loans that require LMI/LDP cannot be accepted.
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  • All existing liabilities (both with CommBank and OFIs) will need to have no delinquencies over the most recent 12 months (or for the full time the liability has been open if less than 12 months). For example, the CCR report needs to be all ‘0’, ‘P’ and/or ‘R’ with no numbers of 1 or above.
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  • Where there is no CCR data available on the loan being refinanced, 12 months statements can be provided to evidence that the account has been open for at least 12 months and there are no delinquencies or evidence of late payments over this period.
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  • The funds being refinanced may be internal or external to CommBank, but must only consist of secured home lending.
    Note: Refinances of multiple home loans from different lenders will be accepted provided the above criteria are met.
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  • REA loans can utilise the Fast Refi process under specific conditions please refer to FastRefi for more information.
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Note: There is no requirement for the repayments of the new CBA loan to be lower than the customers’ current repayments. You need to take into consideration the overall financial wellbeing of the customer and where the repayments may be higher than their current ones, ensure this is meeting Responsible Lending obligations

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Exceptions

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  • Exceptions can be considered by credit under REA only for the following reasons:
    Customer has minor conduct issues on any liabilities other than the loan being refinanced and can provide a reasonable explanation (but is still within CBA conduct requirements) and the liability is in order prior to the application start date
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  • Refinancing where the loan has been with the current institution for less than 12 months but has been held for a total of 12 months across no more than 2 OFIs and has not had the $ amount or term extended when it was refinanced between OFI/s
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Exclusions

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The following loan types and scenarios are not acceptable, and no exceptions will apply:

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  • Applications that do not meet the REA servicing (Fail – Fail – Pass) criteria
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  • Interest only on Owner Occupied loans
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  • Partial refinances
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  • Cash out or request for funds that exceed the $10k/1% rule
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  • LVR >80%
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  • LMI/LDP applications
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  • Conduct issues exceeding the current conduct requirements on any other liabilities (i.e. those which are considered unsatisfactory per current credit policy
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  • Guarantor/Property Share scenarios
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  • Note: We can release a guarantor from their loan provided all other eligibility is met.
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  • Bridging Loans
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  • Construction Loans
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  • CPLs
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  • Loans involving any Government Guarantee Schemes
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  • Debt consolidation of unsecured debts
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  • Interest in Advance loans
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  • Professional package or Medico+ packages
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  • Divorce/Separation
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  • Applications involving an overseas address, foreign income or non-resident applicants
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  • CCL applications involving new commercial lending (including commercial loan refinances)
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  • Loan/s being refinanced haven't been active for 12 months
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  • Multi applications involving both eligible and non-eligible REA applications, e.g. one application meets all REA eligibility criteria, but the other application involves a loan that has been open for less than 12 months (you cannot submit multiple applications at the same time when one application can be assessed using the REA assessment but the other must be assessed using the standard assessment rate).
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  • Simple Liability Verification process and Alternate Servicing scenarios cannot be used
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Process

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StepAction

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Confirm with your customer that they have held their loan(s) to be refinanced for at least 12 months.

Note: You do not need to provide OFI Home Loan statements as we can rely on CCR data for the 12 month period.

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Complete the application as per normal process and select the Refinance Exception Assessment feature.

Confirm the customer cannot service the loan using the standard 3% buffer.

Note: It is important to confirm servicing is not evident on 3% prior to selecting the Refinance Alternate Assessment feature and checking the metrics.

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In ApplyOnline:

Ensure the question “Is clearing from this loan?” is responded to with “Yes”.
In the securities tab, edit the mortgage to be refinanced and set the refinance type as Refinance Alternate Assessment. This will add the ‘Refinance Alternate Assessment’ feature and a comment will be automatically added to the application, advising Credit.

Policy check section will have the triple metrics view which shows ‘standard, notional and exception assessment’ tabs.

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Service instanceAssessment Criteria
1 - StandardApplication assessed per customers request at the standard assessment rate (greater of +3% or floor)
2 - NotionalApplication assessed taking balance at 30 years P&I at the standard assessment rate (greater of +3% or floor)
3 - Exception assessmentApplication assessed at REA assessment rate (greater of +1% or floor)
In the triple servicing metrics, servicing instances 1 and 2 must fail and servicing instance 3 must pass in order for the application to be eligible. Application must proceed under the structure of whichever servicing instance achieves a pass first.

 

In order to meet our serviceability requirements for REA, the proposed loan/s must fail the Standard and Notional assessments and pass the Exception refinance option.

In the Serviceability Calculator:
Ensure the mortgage has been linked to the security under “Existing Charges”.
Select the mortgage to be refinanced and ensure “Account Variation” is set to “In Full”.
Set the Refinance Type as “Refinance Alternate Assessment”. You will now be able to view the three servicing scenarios as you click through the triple metrics tabs.

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Refinance/Debt Consolidation Conversation Guide

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Introduction

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When the loan purpose is to consolidate or refinance any CommBank or Other Financial Institution (OFI) Home/Investment Home Loan or Line of Credit, you must have a conversation with the customer to ensure they are aware of the costs and product features they will have with the proposed new Home/Investment Home Loan or Line of Credit compared to the product they are repaying or refinancing. For example:

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  • The impact of the home loan on the customer's repayments (monthly and total) and loan term.
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  • If the Home/Investment Home Loan or Line of Credit  interest rate / fees are better or worse than on the loan(s) being consolidated or refinanced (including taking into account early repayment, exit fees or break costs)
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  • Differences in product features and benefits.
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  • The convenience of consolidating finances with one financial institution.
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  • Access to customer service offerings from CommBank.
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You must understand the customer's requirements and objectives and whether these are met by consolidating their debt / refinancing to a CommBank home loan.

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Conversation Guide

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Ask the customer for the following information about their existing Home/Investment Home Loan or Line of Credit:

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  • The current interest rate and any fees and charges.
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  • Current repayment amounts
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  • Remaining loan term, if applicable.
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  • Any early repayment/break/exit fees that may apply
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  • Any special features of the product.
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Discuss the features of the customer’s existing Home/Investment Home Loan or Line of Credit and compare with the proposed new CommBank Home/Investment Home Loan or Line of Credit to identify benefits of the refinance. These may include:

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  • Lower repayment amounts
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  • Shorter loan term
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  • Lower interest rate / fees / charges
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  • Better product features, e.g. Redraw
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  • More convenience by consolidating with one financial institution
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  • Access to customer service offerings from CommBank
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If the customer wants to proceed with the refinancing of their existing Home/Investment Home Loan or Line of Credit, check if the customer is eligible for FASTRefi®. Refer to the FASTRefi® page for more information.

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Note: You must establish that the new Home/Investment Home Loan or Line of Credit would better meet the customer's requirements and objectives by discussing the comparison of their existing Home/Investment Home Loan or Line of Credit with the proposed new home loan arrangement. Where the new home loan has disadvantages, discuss with the customer whether those disadvantages are outweighed by the benefits. You must establish the consolidation/refinance results either in overall cost savings to the customer or, if that is not the case, that the consolidation/refinance better meets the customer’s requirements and objectives (e.g. because of convenience, greater flexibility or particular tailored features such as a redraw facility on a mortgage).

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Examples

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If the customer has...Then... 
A lower interest rate on their existing lending facilities than the new proposed  home loan (excluding any discounts such as package) +
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  • Advise the customer that their overall cost of financing will potentially increase under the new arrangement.
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  • Ask the customer what the reason is for them wanting to consolidate their debt / refinance to a CommBank home loan.
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A shorter loan term remaining on their existing lending facilities +
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  • Ensure that the customer is aware that spreading their repayments over a longer term means that they may end up paying more overall, even if the interest rate on the new loan may be lower.
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  • Ask the customer what the reason is for them wanting to consolidate their debt / refinance to a CommBank home loan.
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An existing lending facility that the customer is having difficulty paying but you reasonably believe that refinancing will not improve their situation +
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  • Advise the customer we are unable to assist. If the customer has indicated they are having trouble paying a CommBank facility, this constitutes a hardship application and you must refer the customer to our Financial Assistance Solutions team in accordance with our usual hardship procedures. If it is an OFI debt, you should suggest they consider making a hardship application with the OFI.
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The Commonwealth Bank is determined to avoid any unnecessary delays to your application because we know how important your customers are to you. The Bank uses imaging technology to automatically categorise and attach your documents and it is important you follow the key steps below when emailing and faxing supporting documents or any additional information to us. Following these steps will avoid the need for any manual matching by our staff and avoid unnecessary delays to your application.

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Key steps to follow when emailing documents

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Key steps to follow when faxing documents

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Key steps to follow when posting documents

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Key steps to follow when returning Executed Documents (Step 5)

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Note: The above links include the complete listing of where to send documents.

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Confirming receipt of documents emailed or faxed to the Bank

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After following the key steps, confirm your documents are held by the Bank by viewing 'Mail Item Received' activities on Loan Tracking. More information can be found in Loan Tracking Process. Please allow up to an hour for documents to be received and automatically attached to your application.

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Note: You should view the 'Mail Item Received' activities in Loan Tracking before you re-send any documents. Duplications are reviewed manually and this will only delay your application.

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Related links

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Full Paperless Application Process

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Paperless Top Up Process

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Contact Us (including where to send documents)

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Quick Reference Guide

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Simpler Liability Verification

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SLV allows eligible customers to utilise simplified document verification requirements for their new home loan or refinance (internally or from Other Financial Institutions).

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Where eligibility criteria is not met, the standard verification process for commitments must be followed.

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Eligibility
Examples of when to use which Simpler Liability Verification process for Home Buying vs Simpler Liability Verification for Refinance
Process – Simpler Liability Verification for Home Buying
Process – Simpler Liability Verification for Refinancing
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Eligibility 

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EligibilityExcluded Loan Purposes and types:

To be eligible for the SLV, your applicant/s must:

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  • Have an LVR of less than or equal to 80% with no LMI/LDP
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  • Have a positive net monthly servicing (NMS)
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  • Hold a clear Comprehensive Credit Reporting (CCR) history
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  • Have no reliance on security or servicing guarantor(s) or require alternate servicing
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  • Borrowing in a personal name only and no more than two borrowers
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  • If any other commitments are being refinanced into the new loan (e.g. car finance, personal loan), they must have CCR conduct available.
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+ If your applicant/s is refinancing, the following criteria must also be met: +
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  • Be refinancing a Home Loan held for at least six months (we also allow internal refinance)
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  • Borrowing in same name(s) as the loan being refinanced
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  • Hold a clear Comprehensive Credit Reporting (CCR) history on the loan being refinanced with no late repayments for the last 6 months.
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+ All other existing criteria as per Eligible and Excluded Borrowers policy must be met as well as acceptable and unacceptable security requirements +
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  • Refinance Exception Assessment applications
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  • Construction loan (unless fully drawn when repaying OFI loan)
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  • Property share
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  • Bridging loans
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  • Refinance of OFI reverse mortgages or equity unlock loans
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  • Any business or commercial purposes
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  • Where the new CommBank loan uses a commercial asset for equity or servicing
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  • Home guarantee scheme applications
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  • Shared equity applications
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All applications are subject to credit approval and credit officer reserve the right to request further documentation or decline an application.

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Note: If the applicant/s do not meet the eligibility then proceed with the standard refinance process

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Process - Simpler Liability Verification

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StepDetail
1.

Determine whether your customer is eligible for SLV as per the above eligibility criteria.

2.

Verification of Liabilities and Commitments

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  • Enter all commitments into the application. You do not need to obtain documents to evidence these commitments or account conduct at this stage.
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  • We will rely on the information obtained through CCR to verify the commitments and account conduct where a customer’s personal other financial institutions (OFI) Credit Card, Home Loan or Personal loan is held with an Australian financial institution and is in a personal name.
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  • If the loan involves a refinance of Home Loan, the loan being refinanced must have been open for at least 6 months or a home loan being refinanced and the full 6 months of CCR conduct will be reviewed. Conduct will be considered satisfactory if there is a ‘0’ in all the six complete months reviewed (with the exception of an ‘R’ or ‘P’ in the most recent month). Any other scenario (i.e. combination of numbers and letters) will make the application ineligible for SLV and the standard application process will apply.
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  • If any other liabilities that are being refinanced into the new loan are not visible in CCR, the SLV process cannot be followed and the standard application process should apply. We will review account conduct for each individual liability (including any liabilities being refinanced) based on the last 6 complete months of CCR data from the application date (e.g. for an application created in mid-July, the period under review will be conduct in months January to June).
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  • Where an account has not been open for the full 6 months, credit will review the complete months based on conduct available since the account was opened (e.g. if an account has been open for 4 complete months, 4 months’ of data will be reviewed). Where CCR shows account conduct sores of a ‘2’ or higher in any month reviewed, the application will be ineligible for SLV and the standard application process will apply.
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  • Note: Credit may request additional documents to assist with their assessment of the application. You will need to provide any additional documentation they require to reduce delays in assessment.
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  • Provided all SLV requirements have been met, no additional documents will be required for liabilities which do not appear via CCR. Continue to have a Monthly Living Expenses conversation with your customer and capture this as part of the application.
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3.

Where the application meets all Simpler Liability Verification requirements and the above process has been met, you must include the following in your comments:

SIMPLERVERO2022

Ensure all other standard comments are included and application is aligned with the minimum standards.

Note: Credit may request additional documents to assist with their assessment of the application for example – for non CCR evident liabilities

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SMS Notifications to customers

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All applicants will be sent SMS Notifications when their loan is ready to settle and after settlement has been completed.

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For Construction loans an SMS will be sent after each progress payment, and also when the final progress payment is due.

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To ensure your customer receives the automatic SMS notifications, please follow the below steps during the application submission process:

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  • Pre-position your customers about the new SMS contacts
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  • Explain to your customers they will receive SMS messages for each individual application they are listed on (if applicable)
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  • Confirm a valid mobile phone number for all applicants (required for the SMS notifications to be successful)
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About SMS Notifications

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The table below demonstrates how the SMS messages that will be sent to applicants are timed to align with the existing notifications you receive and highlights the action required. You will continue to receive notifications via email, on CommBroker Loan Tracking and via our Call Centre.

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SMS Customer ContactBroker NotificationNext Steps
Ready to Settle - Purchase"Ready for Settlement"Customer to follow up with their solicitor to book settlement.
Ready to Settle - RefinanceThe Bank will liaise with all parties to facilitate settlement.
Settlement Complete - Purchase"Settled"No action required
Settlement Complete - Refinance
Progress Payment Advice"Progress Payment Made"No action required
Final Inspection DueNilCustomer to provide (signed) Builders Final Progress Payment Claim to the Bank allowing sufficient time for the Final Inspection and Payment to be made
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Text in SMS Notifications

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For your information the full SMS text for each contact is shown below:

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  • Ready to Settle - Purchase: "We are ready to settle your loan. Please contact your solicitor about your settlement date. Thank you for choosing the Commonwealth Bank."
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  • Ready to Settle - Refinance: "We are ready to settle your loan. We will contact all parties shortly to arrange settlement. Thank you for choosing the Commonwealth Bank."
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  • Settlement Complete - Purchase: "Congratulations! Your home loan settlement is complete. Thank you for choosing the Commonwealth Bank."
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  • Settlement Complete - Refinance: "Congratulations! Your home loan settlement is complete. Thank you for choosing the Commonwealth Bank."
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  • Progress Payment Advice: "We are happy to advise you that a progress payment to your builder has been completed. Thank you for choosing the Commonwealth Bank. Please do not reply".
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  • Final Inspection Due: Congratulations! Your home is nearly complete. Please allow at least 7 business days for the final property inspection and payment to be made to your builder
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Split Banking Indigenous Business Australia (IBA)

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Introduction

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Indigenous Business Australia (IBA) provides housing loan products, to enable Indigenous Australians to purchase their first home (in most cases). Indigenous Business Australia’s (IBA) Indigenous Home ownership program aims to increase the level of home ownership among Aboriginal and Torres Strait islander people.

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The Bank, together with IBA is able to provide “split banking” finance options to assist borrower(s) complete their purchase. This will involve the borrower(s) having separate loans with the Bank and IBA.

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Finance approval can be offered up to a combined maximum borrowing of 100%. CBA finance is available up to a maximum of 80%, with the remaining contribution from IBA finance and the client’s funds. Refer to the following table for examples of split options (finance approval) offered by IBA to assist the borrowers complete their purchase.

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Commonwealth Bank
Indigenous Business Australia (IBA)
Customer Funds*
40%
60%
0%
55%
45%
0%
80%
17%
3%
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Note:

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  • Initial applications may be homeseekers
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  • Clients have the abiltiy to use their own funds towards the purchase
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  • Indigenous Business Australia (IBA) pre-approved finance will only be valid for 3 months. (If IBA pre-approved finance has expired, please redirect the borrower(s) to contact IBA)
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  • The Bank in all cases will hold first mortgage on the secured property
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  • Refer ‘IBA Split Banking Loans Frequently Asked Questions’ for further details.
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Procedure for dealing with new Split Banking IBA loan applications

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Note: The Bank's usual credit policies apply to IBA Split Banking loans (e.g. Verification checks and the property meeting the Banks usual security requirements).

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Step
Process
1

Prior to submitting an application, identify and confirm clients have pre-approved finance from Indegenous Business Australia and are within 3 months of the original approval date.

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  • Provide a copy of all pre-approved correspondence with all supporting documentation
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Note:

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  • Lenders Mortgage Insurance (LMI) and Low Deposit Premium (LDP) are not available
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  • On the basis that the Bank’s exposure will be limited to 80% or less, evidence of Savings and Equity for borrowers is not required.
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2

Complete the application as per the normal Full Paperless Application Process

Note:

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  • Within the application record the IBA loan as a liability by using the current Standard Variable Rate over a 30 year term.
    Refer Calculating Product Commitments for further details
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3

Ensure that you enter the following in your online comments ‘Application is part of Split Banking Indigenous Business Australia (IBA)’

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Note:

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  • Lending Services will prepare all loan security documentation
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  • The Bank will forward the Deed of Priority (IBA) to the relevant state of the secured property
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Submitting Amendments to Home Loan Applications

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All amendments requiring a new credit decision are to be submitted to the Bank via CommApply or your Broker Head Group preferred software in order for the application to progress. 

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The following changes require a new Credit Decision and must be submitted as an online amendment using CommApply or Broker Head Group (BHG) preferred software:

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  • Changes to the Loan Purpose
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  • Changes to the Loan Term
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  • Changes to the Repayment Type
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  • Changes to the Loan Amount (e.g. Valuation shortfall)
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  • Changes to add/remove or change loan split/s
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  • A Reduction in Income
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  • Removing an Applicant or Guarantor
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  • Increases to Liabilities (including changes to dependents)
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  • Decreases to Assets
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  • Changes to the Security Position (including when you are converting a HomeSeeker application to a firm home loan application).
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  • Changes to Loan Features (e.g. adding MAV, FHOGS, FASTrefi® etc,)
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  • New Rate lock request for loan applications in progress (See Rate Lock Process)
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  • 90 days has passed since creation of original CCC schedule and all documents including any outstanding supporting documents have not been returned.
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All other changes to an application (e.g. adding a new applicant or guarantor to the application) will require that a new application be submitted, with existing in progress application to be withdrawn.

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Note: Providing solicitor details or updated address for Off-the-plan securities for applications that are already approved and ready for settlement do not require an Amendment to be submitted, CBA will obtain these details from the documents you provide.

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Note: New, current verification documents will need to be obtained to confirm no changes from the initial submission/approval, with the exception of annually/one-off produced documents where there has been no change e.g. self-employed income, court orders, ATO documents, HECS, etc.  

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Acceptable changes:

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You MUST capture and advise us of any significant changes in the customers’ circumstances or the loan requirements by submitting an amendment to the home loan application. Where there are no adverse changes, we may continue to honour the previous credit decision within 90 days, or when a HomeSeeker application converts to a full approval (with a Contract of Sale). Credit will provide a new credit assessment if they identify any adverse changes.

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The below table provides examples of non-adverse changes where we may honour the previous credit decision:

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If there has been a change in the ...Then, we may honour the previous credit decision if ...
Loan Approval +
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  • The revised loan purpose is directly comparable to the original loan purpose.
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  • The revised loan purpose must still be acceptable and any additional credit criteria relating to a specific purpose must be met.
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Loan Amount +
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  • The amount sought hasn't increased (excludes any increases resulting from a change to the application fee).
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Repayment type or options +
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  • The change is from Principal and Interest to Interest Only or Interest in Advance (maximum Interest Only or Interest in Advance period allowed is 5 years); or
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  • The change is from Interest Only or Interest in Advance to Principal and Interest.
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Loan Term +
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  • The proposed loan term hasn't increased.
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Personal details +
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  • The number of dependents hasn't increased; or
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  • The employment status has changed from casual or part time to full time; or
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  • The age of the applicant has changed but hasn't increased / shifted up into one of these segments for the first time:
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    • 61-66
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    • 67+
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Income +
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  • The income hasn't decreased.
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Commitments +
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  • The net servicing position remains a surplus; or
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  • The net servicing position remains a deficit but hasn't deteriorated from the most recent assessment (i.e. net deficit hasn't increased); or
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  • There are no new commitments; or
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  • The proposed loan repayment hasn't increased (including changes in product type where the proposed loan repayment has not increased).
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  • Accept changes to the proposed loan repayment if the increase is due to:
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    • The inclusion of an Interest Only period or the increase in an Interest Only period of up to 5 years.
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    • An interest rate increase and the loan is in the process of being documented (excluding Home Seeker Loans). Note: interest rate changes covers SVR changes and/or discount changes)
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Assets and/or liabilities +
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  • The balance sheet surplus has increased; or
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  • The balance sheet surplus has decreased but there's enough cash (or similar liquid assets and investments) to complete the funds position.
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Property value +
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  • The value has increased and the loan is supported on normal lending margins, e.g. the value of the home increases from the owner's estimated value of $740,000 to $760,000, so a reduced Loan to Valuation Ratio (LVR) of 75% applies. This also includes an increase in the value of a property for applications involving bridging finance or Lenders Mortgage Insurance (LMI), e.g. applications involving LMI - LVR reduces from 84% to 82%, or the value has decreased and the loan is supported on normal lending margins.
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  • For applications involving bridging finance where the value of the property to be sold has decreased, the approval may be affected if there is an impact to the servicing and/or residual position.
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  • A spelling error has been corrected.
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  • The repayment method has been updated.
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  • The solicitor's details have been added.
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  • The Rate Lock feature has been added.
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What you need to do

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If you use CommApply:

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Refer to the CommApply – Reference Manuals located on CommBroker for more details on how to submit an online amendment.

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If you use Broker Head Group software:

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Contact your Broker Head Group IT Support or your software trainer for more details on how to submit an amendment online.

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For detailed instructions on emailing or faxing documents, please refer to Sending documents to the Bank

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Top Up (Loan Increase) Process

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Step

Process

1

Ensure the customer is eligible for the Home Loan Top Up application.

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  • If the customer is eligible, proceed to Step 2
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  • If the customer is ineligible, you will be required to submit a full home loan application for internal refinance and select Top Up as a feature to the loan. (Refer to the Full Paperless Application Process)
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Note: 1 Year Guaranteed Rate, 12 Month Discounted Variable Rate and 3 Year Special Economiser / Rate Saver loans paying interest only will require a full home loan application

2

Before referring the customer to 13 22 24 to complete the Top Up customers can nominate to receive the Notice of Variation (NOV) online via NetBank (the NOV is the simplified loan security document that replaces the full loan contract). All applicants must have access to NetBank prior to submitting the application.
 

If the customer does not have NetBank access, advise the customer that access can be easily obtained by one of the following methods:

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  • Contact NetBank Help Desk (13 22 21, 24hr/7 days) and once they pass ID checks, can be registered immediately; or
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  • If the customer has a CBA key card or CBA credit card and they know their telephone banking password, they can request NetBank access online and receive an ID/password instantly. Please click here to access NetBank.
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  • You and the customer can complete the CommBank Customer Connect form and request Online Banking registration. Correct submission of this form will result in the customer receiving a call back from Commonwealth Bank to complete the request.
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If any of the above methods are not suitable, proceed by submitting a full home loan application for internal refinance and select Top Up as a feature to the loan.

Note: If it is determined that additional documents are required to be issued with the Notice of Variation, the system will automatically default to issue these documents to the customer by post.

3

 Process for application submission:

Direct Lending (13 22 24)

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  • Advise the customer to dial 13 22 24 (Operating hours listed here) and follow the prompts for new lending.
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  • The customer will then be prequalified for the Top Up and checked for eligibility before the Top Up submission begins
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  • Where the Top Up application is approved you will continue to receive trail commission in line with current commission structure
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  • Note: In the circumstance where a Top Up application is declined the Top Up lender will first refer the customer back to their broker and offer them the brokers contact details before exploring any other options with the customer. All Direct Lending calls with customers are recorded. If the loan is refinanced by a CBA lender, the broker will no longer be eligible for commission. 
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Top Up Product Conversion Table

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Some products will get converted to a different product after Top Up funding. Following is a list of all such products.

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Product GroupCurrent ProductEnd product after Top Up funding
Variable Rate Home/ Investment Home Loans12 Month Discounted Variable RateStandard Variable Rate
   
 3 Year EconomiserEconomiser
 EconomiserEconomiser
 Standard Variable RateStandard Variable Rate
 No Fee Variable RateNo Fee Variable Rate
   
 3 Year Special Rate SaverRate Saver
 Rate SaverRate Saver
   
Fixed Rate Home/ Investment Home Loans1 Year Guaranteed RateStandard Variable Rate
 1 Year Fixed RateStandard Variable Rate
 2 Year Fixed RateStandard Variable Rate
 3 Year Fixed RateStandard Variable Rate
 4 Year Fixed RateStandard Variable Rate
 5 Year Fixed RateStandard Variable Rate
 7 Year Fixed RateStandard Variable Rate
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Notes:

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The loan will convert to the applicable rate relevant to their loan purpose based on the existing repayment type.

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If the customer requests a switch from the End Product, this is treated as a separate request and processed after full funding has occurred. Switching fees for this will not be charged.

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Processes

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Top Up on Existing Loan with Servicing Guarantors

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Back to Processes

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Personal Borrowers

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A loan for personal borrowers (i.e. where all borrowers are either individuals or individuals acting as trustees for a trust) cannot be topped up if there is an existing servicing guarantor or joint servicing guarantor on the loan.

+

When a 'personal borrower' customer is seeking to Top Up their home loan or investment home loan and the existing loan has a servicing guarantor or a joint servicing and security guarantor, the customer must:

+
    +
  • submit a full application for a refinance of the existing loan plus the additional funds required without the guarantor, or
  • +
  • submit a full application for a refinance of the existing loan amount plus the additional funds required with the former servicing guarantor as a co-borrower where they meet the eligibility criteria
  • +
+

 

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Decisioning OutcomeThen
PassIf the customer passes servicing without the servicing guarantor, the customer will receive the full amount of credit (including the required Top Up amount)
DeclineIf the customer does not pass servicing without the servicing guarantor and does not pass all other lending criteria the refinance request will not be able to proceed. The borrowers existing home loan will still be honoured with the servicing guarantor.
+

 

+

 

+

Non-Personal Borrowers

+

There  is no restriction for Top Ups for non-personal borrowers (i.e. where at least one borrower is a company or a company acting as trustee for a trust).

+

Note: You will need to obtain the Monthly living expense for the Guarantors (Company Directors/Sole Proprietaries). This amount should be recorded in the comments section of the application

+

Fees and Charges

+

Due to customers with an existing servicing guarantor or a joint servicing and security guarantor needing to apply for a refinance to obtain additional funds, these customers:

+
    +
  • will be charged an establishment fee of $300 (instead of $600)
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Trust Investigations

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Back to Process

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A Trust Investigation is required when the:

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Total aggregate of CBA credit facilities (retail and commercial) to the Trust (as borrower or security provider) is or will be greater than $500,000

+

Where the application involves a trust investigation, a signed and stamped copy of the Trust Deed (and any associated variations/supplements from the Trustee) must be provided to the Bank as part of the supporting documentation.

+

Note: We can use a Trust Investigation already held by the Bank provided there are no changes to the Trust or the loan structure. Lending Services will investigate and determine if a new Trust Investigation is required.

+

 

+

The Trust Investigation fee is charged up front and is non-refundable, even if the loan is withdrawn.

+

Lending Services will arrange for the Trust Investigation to be completed. A completed and signed Direct Debit Request (DDR Service agreement Personal Loan/Home Loan (000-258) must be provided with the supporting documentation when a Trust Investigation is required in order for Mortgage Services to charge the fee.

+

To learn more about Trust Investigation fees please refer to Home Loan Bank Origination Fees.

+

 

+

Where the application does not involve a Trust Investigation, only an extract of the Trust Deed which provides the following information needs to be provided to the Bank:

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    +
  • The full name of the trust
  • +
  • The full business name (if any) of the trustee in respect of the trust
  • +
  • The type of trust
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  • The country in which the trust was established
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Processes

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Valuation Shortfall and Dispute Process

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Back to Processes

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A Valuation Shortfall occurs where a valuation report is received and the value is less than the value of the owner’s estimate or contract of sale price.

+

 

+

Where there is a valuation shortfall the first step should always be to determine:

+
    +
  • If the loan can proceed with Lenders Mortgage Insurance (LMI) or the Low Deposit Premium (LDP)
  • +
  • If the loan can be restructured by reducing the loan amount; or
  • +
  • If additional security is available to bring the debt within normal lending margins so LMI/LDP is not required.
  • +
+

Where you cannot restructure the loan and believe a query is warranted you may query the valuation with the Valuer if it meets the Commonwealth Bank's dispute criteria.

+

 

+

Dispute Exclusion Criteria

+

You cannot dispute a valuation if:

+
    +
  • You receive a decision to use the internal value
  • +
  • The new security position is within normal lending margins (i.e. LMI/LDP is not applicable).
  • +
  • The valuation is more than 90 calendar days old.
  • +
  • Desktop Valuations*
  • +
+

*For any Desktop valuation that has returned with a lower value than the OEV or COS value, you will have the option to press the Request Short Form button rather than the Query valuation button. Only use this feature if the returned Desktop valuation does not meet the clients lending needs.

+

When you press the Request Short Form button, you are required to read and agree to the requirements provided in the warning box, then you will be taken to the Order screen of CommVal. Refer to the CommVal – How do I Guide.

+

 

+

To Dispute the Valuation

+

Process

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StepDescription
1Where the valuation is ordered by the Bank via CommVal, a notification is received that the valuation has been completed and is available for review through CommVal.
2Once reviewed, if the decision is to query the valuation, then click ‘Begin’ to the task View valuation report/query response task in the assignments section.

You'll see the Query valuation button will become available.
3Click Query valuation to query the valuation report and select the query type relevant to the issue you want to raise.

Note:
If your query is both a value and non-value query for the same report, you will need to select A query of the value, based on additional information, and add sufficient comments to support both elements of the query.
+
    +
  • You need to present evidence or a fact-based argument to support a higher valuation.
  • +
  • Comparable sales are considered the best supporting evidence ideally no older than 6 months and the sales need to have occurred prior to the inspection date. Outline why each additional sale you provide to support your query is either superior or inferior to your customer's property
  • +
  • Be clear, concise and professional when entering your query comments
  • +
4Click Submit query.

Once the query is submitted, you will be able to upload relevant evidence for the valuer to review. Please note: do not upload an OFI valuation as this is considered a privacy breach.

The valuer will respond to your query within 1 business day with a response. You will receive an email notification advising you of the outcome of your query including any relevant information.
5

Once notified, review the valuer’s response to your query, available in the Report tab of CommVal:

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If the query response is...Then...
Agree +
    +
  • The valuer has agreed to update the valuation report.
  • +
  • A new valuation report will be available in CommVal once it has been submitted by the valuer.
  • +

Note: Where a value change has been made, the report will be reviewed by the VST before it will be made available to you.

Partially Agree +
    +
  • The valuer has agreed to update the valuation report based on the query, but not all elements of the query have been agreed to.
  • +
  • A new valuation report will be available in CommVal once it has been submitted by the valuer.
  • +
  • Review the commentary provided by the valuer in the query response card to ensure you are satisfied with the elements of your query that have not been agreed to.
  • +

Note: Where a value change has been made, the report will be reviewed by the VST before it will be made available to you.

Disagree +
    +
  • The valuer hasn't agreed to update the valuation report.
  • +
  • Review the commentary to understand why the valuer has decided not to change the valuation report.
  • +
  • For non-value queries, if you aren't satisfied with the response raise another query.
  • +
  • For value queries, if you or your customer isn't satisfied with the response, you can submit a VST review by clicking the Request VST Review button in the Report tab. The case will be picked up by the VST who will assess the next steps.
  • +
6Once the query or review process is complete and if an application is in progress, advise the Bank of the next steps i.e. send through an amendment for the application to proceed if required
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Product

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Building/Construction Loans

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Back to Home Loan Products

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Description

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A building or construction loan provides funds for building property or extensive renovations where:

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    +
  • The proposed work involves some form of structural change to the external walls of the property and is subject to a council approval; or
  • +
  • An 'as if complete' valuation is required to support the loan (excluding off the plan/vacant land/house and land packages)
  • +
+

 

+

Construction Loans can be used to finance:

+
    +
  • The purchase of land and to build a home (separate loan splits)
  • +
  • The construction of a home on existing land
  • +
  • Demolition of an existing property and construction of a new residential property
  • +
  • Major renovations to a new or existing property. 
  • +
  • Construction of a prefabricated (transportable) home whereby majority of the house is built offsite and transferred to the property.
  • +
  • The construction of a prefabricated or kit home whereby stages maybe prefabricated and delivered for permanent installation 
  • +
+

 

+

Notes:

+
    +
  • Progress payments will only commence once kit home or prefabricated (transportable) home is permanently affixed to site with services connected
  • +
  • External refinance of construction loans from OFI is unacceptable
  • +
  • Building/Construction Loans require progressive drawings.
  • +
  • During the construction period, while the loan is progressively drawn customers are required to cover the interest accrued on their loans. The interest accrued will be calculated using the interest reference rate of the repayment type opted in by customer at origination.
  • +
  • Principal and Interest repayments will commence for Building/Construction loans once it's fully funded. If Interest Only is selected at origination then the Interest Only term commences on the day of the first progressive drawing and will continue until the end of the Interest Only period.
  • +
  • The building/renovations must be constructed under a fully signed contract by a licensed builder.
  • +
  • It is the borrower's responsibility to enter into a satisfactory building contract and obtain legal advice.
  • +
  • Building/Construction Loans are not eligible for LMI or LDP waivers
  • +
  • If your customer is at risk of not meeting the construction 12 month and 24 months period (24 months from first progress payment), please ensure you submit a construction loan extension request through your relationship manager prior to the expiry of these periods.
  • +
+

 

+

Loan Options

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    +
  • Standard Variable Rate
  • +
  • Extra Variable Rate 
  • +
+

 

+

Important: Not all loan types are available for building/construction purposes, for example Fixed Rate.

+

 

+

Conditions:

+
    +
  • Maximum LVR for construction loans is 90%. The only exception to the rule is for First Home Guarantee Scheme (FHBG) or Family Home Guarantee (FHG) applications
  • +
  • Borrowers must have a related account from which the Bank is able to draw both the monthly and final loan drawing interest changes.
  • +
  • Borrowers must ensure adequate funds are held in their nominated account on the 15th day of each month and on the day of the final loan drawing to cover these payments. Any Direct Debit set up within the application will commence when the loan is fully drawn.
  • +
  • Borrowers can telephone the Bank on 13 2224 just prior to the 15th day of each month to obtain an estimate of the accrued interest amount that will be debited.
  • +
  • For Progressively drawn loans, interest is calculated daily on the outstanding balance and charged to the loan account either on: +
      +
    • The 15th day of each month and 
    • +
    • The date of the final drawing. 
    • +
  • +
  • It is then reversed by direct debit to the borrowers' related account on the same day.
  • +
  • Demolition of an existing property without a building contract in place is ineligible for construction loans as we are reliant on land value solely. Where the demolition and construction are undertaken at the same time and an as if complete valuation is held, LVR will be based on the ‘as if complete’ value. Demolition applications without a building contract and an as if complete valuation, should only be taking the land value as security in the application.
  • +
+

 

+

Construction Home Loan Guide

+

Construction Home Loan Timeline

+

Construction/Building Policy

+

Construction/Building Process

+

 

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    +
  • During the construction period, while the loan is progressively drawn the payments will be interest only.  Interest only payments will be calculated using the rate applicable to the repayment type selected by the customer. 
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Products

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Interest Only

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Back to Home Loan Products

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Description

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Interest Only payments:

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    +
  • Cover the interest component of the loan balance only.
  • +
  • Does not reduce the principal loan amount.
  • +
+

Interest Only:

+
    +
  • Enables customers to pay only the interest charged to the loan for an agreed period of time. After the Interest Only period, payments will change to Principal and Interest for the remaining loan term.
  • +
  • May be suitable for customers who want to temporarily lower payments for reasons including cost reduction during parental leave or paying education expenses. It may also be suitable for property investors looking to maximise tax deductions.
  • +
  • Means the customer pays more interest over the life of the loan than if they were paying Principal and Interest repayments.
  • +
+

The interest rate applying to the loan will depend on the:

+
    +
  • Loan type
  • +
  • Whether the customer's home loan is for owner occupied or investment purposes, and
  • +
  • The repayment type they select, i.e. Principal and Interest or Interest Only.
  • +
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The customer may pay a higher interest rate while they are making Interest Only payments than they would pay if they were making Principal and Interest repayments.

+

Interest Only isn't suitable for customers who may have difficulty in affording Principal and Interest repayments or are experiencing hardship.

+

Terms

+

Interest Only terms:

+
    +
  • Must be in whole years.
  • +
  • Can be established at any time during the life of the loan, providing the total Interest Only period isn't greater than the maximum allowed and that there's a minimum of 5 years in the Contracted Remaining Loan Term.
  • +
  • May be extended beyond the initial period specified by the customer, as long the total Interest Only period isn't greater than the maximum term and that there's a minimum of 5 years remaining for the loan.
  • +
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ProductTerm
Home Loan1 to 5 years per Interest Only term with a maximum of 5 years in total
Investment Home Loan1 to 5 years per Interest Only term with a maximum of 10 years in total
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    +
  • Interest only periods before the loan is funded will not count toward the total IO period of a loan account
  • +
  • Customers may require a serviceability assessment to be approved for a new or extended interest only period
  • +
  • Requests to switch to an Interest Only period within 180 days of the original loan funding are NOT permitted
  • +
  • At the end of day on the scheduled maturity date, the repayments will switch to Principal and Interest for the remaining loan term. This also applies to Interest in Advance periods. The actual maturity date may occur earlier by up to four calendar days than the scheduled maturity date due to system processing. The actual maturity date depends on the day of the month the original scheduled maturity date falls on, and if that day is on a business day or a non-business day. More Information
  • +
  • If a customer is not eligible for their requested Interest Only period, other options available to them, E.g.: +
      +
    • Remain on or roll over to Principal and Interest repayments, or
    • +
    • If the customer still wants to apply for an Interest Only term, they'll need to complete an internal refinance or
    • +
    • If they anticipate difficulties in meeting the P&I payments refer the customer to financial assistance using CommBroker - Financial Hardship
    • +
  • +
+


Conditions:

+
    +
  • Interest Only payments: +
      +
    • must be made via direct debit from a related account at origination (direct debit may be cancelled during the interest only period if requested by customer)
    • +
    • Are allowed during a bridging period on new and existing loans
    • +
    • May equal the bridging period or extend beyond it, subject to further credit assessment
    • +
  • +
  • For loans with a third party guarantor or a security provider, consent to change Interest Only payments must be obtained.
  • +
  • Payments for Building / Construction loans (including bridging loans) while being progressively drawn will be Interest Only and will convert to Principal and Interest repayments once fully funded or once the fixed term interest only expires(excludes the Fixed Rate and No Fee Variable Rate products).
  • +
  • Interest Only is not available if the remaining loan term is 5 years or less.
  • +
  • For requests to switch to an Interest Only, refer to the Switching Loan Process.
  • +
  • Where Leasehold Estate is security, interest only is unacceptable (excluding Leasehold Estates in ACT). Refer Security Lending Margins.
  • +
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+

Interest Only Switching Fact Sheet

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Maturity Date Frequently Asked Questions

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+ interest rate applying to the loan will depend on the: +
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Regulatory Requirements

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Acceptable Identification Documents

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Regulatory Requirements

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Customer Identification Check

+
    +
  • Confirm a customer's identity by verifying their full name and residential address or date of birth captured in the Home Loan Application to acceptable documents listed on this page.
  • +
  • If the ID document is in a language you don't understand, it needs to have an English translation from either:
    +
      +
    • A translator at the level of professional translator (or above) currently accredited by the National Accreditation Authority for Translators and Interpreters Ltd (NAATI), or
    • +
    • Another accredited or certified translator who currently holds an equivalent accreditation.
    • +
  • +
  • If the customer has limited English, engage an interpreter service to ensure the customer understands the information and consents they are required to provide.
  • +
  • If your customer uses Digital ID & On Boarding to set up their Netbank profile and verify their details, please continue to satisfy Identification and regulatory requirements for Mortgage transactions in line with the Anti Money Laundering (AML) regulatory requirements as well as indicating the Identification method used on the Home Loan on Boarding form Part D. Refer to the Digital ID & On Boarding section of this page for more information.
  • +
+

 

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What does Commonwealth mean?

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References to the Commonwealth mean the Australian Federal Government. 

+

 

+

Sending customer ID documents

+

A copy of the customer's identification documents displaying the required details must be sent to the bank.

+

Note: When a card identification is used, photocopying the document at 200% enlargement of original size will provide a more legible version.

+

 

+

Acceptable identification documents

+
    +
  • 1 x primary photographic document, or
  • +
  • 2 x primary non photographic documents, or
  • +
  • 1 x primary non photographic document and 1 x secondary document.
  • +
+

Documents must be current

+

The documents must be current and not expired (unless specified below).

+

 

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Primary photographic documents

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DocumentDescription/restrictions
Australian passportPassports issued by the Commonwealth can be accepted up to two years from the expiry date.
Drivers licence issued in Australia or New Zealand
Must be current and have a photograph of the person.

Notes: 

+
    +
  • For a drivers licence issued in Australia or New Zealand, if it doesn't contain a photograph of the person, it's a primary non photographic document.
  • +
  • VIC Drivers licences don't always list the middle name in full (only the initials). If the middle name provided by the customer matches the initial on the ID, there is no need to request additional ID documents.
  • +
  • Digital driver's licences aren't an acceptable form of identification.
  • +
Proof of age cardsIssued by an Australian state or territory and contains a photograph of the person.

Notes:

+
    +
  • From 13 December 2008, all New South Wales (NSW) proof of age cards that had expired were replaced by the NSW Photograph card.
  • +
  • In South Australia (SA), Victoria (Vic), Australian State & Territory (ACT) proof of age cards don't have an expiry date. When entering the expiry in CommSee, enter the date the customer has been verified (i.e. this would be the date they have shown you this card). Note: You can't enter a past date in the expiry field.
  • +
  • In Queensland, the identification card is Adult Proof of Age card
  • +
  • In Northern Territory, the identification card is Evidence of Age card
  • +
  • In Tasmania, the identification card is Personal Information Card
  • +
  • In ACT, the identification is Proof of Identity card
  • +
+
    +
  • NSW Photograph card
  • +
  • NSW Birth card
  • +
  • WA Photograph card
  • +
Not currently available in other states.
+
    +
  • International passport; or
  • +
  • Travel Document
  • +
Issued by a foreign government, the United Nations (UN) or an agency of the UN.

Notes: Must be current (two years expiry date doesn't apply) and contain a photograph of the person in whose name the document is issued.

National identity cardIssued for the purpose of identity by a foreign government, the UN or an agency of the UN.

Notes: Must contain a photograph and signature of the person whose name the document is issued.

Firearms licenceIssued by an Australian state or territory.
+

 

+

Primary non photographic documents

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DocumentDescription/restrictions
Birth certificate or birth extractIssued by an Australian state or territory.
Birth CertificateIssued by a foreign government, the UN or an agency of the UN.
Citizenship CertificateIssued by the Commonwealth.
Citizenship CertificateIssued by a foreign government.
Pension card or Health Care cardIssued by Centrelink/ Department of Human Services that entitles the person to financial benefits.

Notes:

+
    +
  • Only one card can be accepted to identify the customer (i.e. either the pension card or the health care card).
  • +
  • Both cards cannot be used to meet the minimum requirements for 2 x primary non photographic documents.
  • +
Pension card or Health Care cardIssued by the Department of Veterans Affairs (DVA) which contains the full name and address/date of birth of the individual.
Drivers licence (Front and Back)Issued in Australia but doesn't contain a photograph of the person in whose name the document is issued.

Note: Digital driver's licences aren't an acceptable form of identification.
Please provide copies of the front and back of drivers licences

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Secondary documents

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DocumentDescription / restrictions
Notice (government financial benefits).Issued to an individual by the Commonwealth, an Australian state or territory within the preceding 12 months which contains the name of the individual and his or her residential address and records details of a financial benefit provided, e.g. a letter from Centrelink.
Taxation notice (Australian Taxation Office Assessment Notice).Issued to an individual within the preceding 12 months which contains the name of the individual and his or her residential address and records a debt payable to or by the individual, by or to the Commonwealth under a Commonwealth law relating to taxation.
Notice (gas, electricity, water, council rates bill).Issued to an individual by a local government or a public utility bill within the preceding 3 months which contains the name of the individual and his or her residential address and records the provision of services by the local government body or utilities provider to that address or to that person.
Individual under 18, a notice.Issued by the principal of a school within the preceding three months with the name and the residential address of the person and the period of time the person attended the school.
Foreign Drivers licence.Issued overseas.

Notes: Digital driver's licences aren't an acceptable form of identification.

Security Guard / Crowd Safety Officer identity card.Issued by the Commonwealth, an Australian state or territory.
​NSW Security LicenceIssued by NSW Police
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Note: Aboriginal and Torres Strait Islander customers who do not have conventional identity documents should be referred to a Commonwealth Bank branch to be identified and verified.

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Certified Copies of identification

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See Using Certified Copies when using certified copies of identification.

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Digital ID & On Boarding – Background and Eligibility

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  • From 8 December 2022, the customer onboarding and identification process will have a new Digital ID & On Boarding option which can be completed prior to application submission – meaning faster processing times post submission. If the Digital ID & On Boarding option is selected and completed successfully this will remove the need for a manual ID check by Commonwealth Bank after the broker submits the application.
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  • Customer will validate their details as part of this digital process - which will reduce errors and rework with customer personal details.
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  • Customers must meet the following eligibility criteria to use the Digital ID & On Boarding functionality: +
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    • Over 18
    • +
    • Have an Australian residential address
    • +
    • Non Guarantor
    • +
    • Can not only have one name (eg. Only first name or only last name)
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    • Must have either Australian drivers licence, Australian passport, Medicare card or Australian Birth Certificate
    • +
    • Cannot only have a foreign passport
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    • Have a smart phone with access to mobile internet browser and valid phone number to receive SMS text messages
    • +
  • +
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+ Note: Digital ID is currently only available in CommApply. +
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Digital ID & On Boarding – Customer Journey

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  • Customer will be sent a link and verification code via SMS, and a second one time pass code via SMS to authenticate their identity and access their digital ID & On Boarding details.
  • +
  • Existing customers will be prompted to log into their Netbank to view the details their broker has entered. +
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    • Once they have confirmed their details are correct the digital ID & On Boarding Process will be complete as they will have previously been identified by the bank.
    • +
    • If details are incorrect customer will need to contact their broker or visit a Commonwealth Bank branch to correct their details.
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  • New to Bank Customers will be able to view their details right away and confirm whether they are correct. +
      +
    • If details are correct, the customer will then be prompted to set up a Netbank account by providing a password and a Netbank Client ID will be generated for them.
    • +
    • The customer will then be asked to confirm their ID using ID documents and answer questions about ID, employment and tax residency.
    • +
    • If the customer does not wish to confirm ID digitally they are able to do this at a branch or with their broker.
    • +
    • If customer details are incorrect – the customer will need to get in touch with their broker to have their details corrected in CommApply/ ApplyOnline. Customer will not be able to use Digital ID and Onboarding, instead ID and on boarding processes will have to be completed manually as per current process.
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Digital ID & On Boarding – Support

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  • To avoid any duplication or rework further in the application process, prior to submitting your customer’s application: +
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    • Confirm all applicants have completed Digital ID & Onboarding processes prior to application submission
    • +
    • Ensure any name discrepancies across customer ID have been addressed prior to submission and provide evidence of any change of names; to prevent application delays.
    • +
    • Continue satisfying Identification requirements for Mortgage transactions in line with the Anti Money Laundering (AML) regulatory requirements as well as indicating the Identification method used on the Home Loan on Boarding form Part D.
    • +
  • +
  • Please note that if customer fails digital ID, Commonwealth bank will attempt to confirm their identity using the existing manual ID process – if this also fails, you will be contacted regarding next steps.
  • +
  • Please speak to your relationship manager for more information or refer to the Digital ID & On Boarding Broker Guide for more information.
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Regulatory Requirements

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Additional Identification requirements for Mortgage transactions

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Identification requirements for customers wishing to purchase or use property as security against a loan including for substitution of securities with new mortgage or sub-division/consolidation of land resulting in new mortgage required to be executed

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To comply with the requirements to register a mortgage with Land Services Group or Landgate, all existing & New to Bank customers must be identified to the Anti-Money Laundering (AML) standard when a property is to be used as security for a loan.  Existing account numbers are not acceptable as sole reference of identification and will need to be accompanied with identification requirements per the New Customer Identification Check section of Anti-Money Laundering (AML).

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Regulatory Requirements

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Credit Assessment Summary

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To further strengthen the Banks responsible lending commitments for the capture and documentation of customer information, the Credit Assessment Summary (CAS) document was introduced on 2nd December 2017 and will form part of the Loan Document Pack for all new Owner Occupied and Investment Home Loan and Line of Credit applications solely involving personal borrower/s.

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What you need to know

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The CAS will present a summary of the information you provided on behalf of your borrower(s) and / or that the Bank has verified (where relevant) and used to complete its credit assessment. It will include:

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  • Summary of loan requirements and objectives
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  • Personal details and financial information
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  • Total monthly living expenses at a household level
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  • Information about the credit applied for
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The CAS will form part of the loan offer document packs for all Owner Occupied and Investment Home Loan and Line of Credit applications.

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The CAS will not be issued for applications involving non-person applicants (i.e. Trust or Company). The Document Checklist, which is on the last page of the Covering Letter to Borrower (Full Pack), will indicate when a CAS has been issued.

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An application exception will be raised if the CAS is not returned or not signed by all personal borrowers. The application will not progress to funding until the exception is resolved.

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What you need to do

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  • Ensure that borrowers are aware of the CAS and that personal and financial information will be visible to all applicants. This may include information we already hold on our customer records about each individual applicant.
  • +
  • You must ensure that all borrowers review and sign the CAS.
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  • Ensure the signed CAS is returned with all other home Loan documents
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  • Where loan documents are re-issued a new CAS will also be reissued and must be provided to your borrower/s to complete and return
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Note: The information contained in the CAS is not to be edited as manual amendments are not accepted. 

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Using Certified Copies

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In addition to identifying customers, beneficial owners and signatories to accounts by sighting direct evidence of their identity (such as birth certificate, passport etc), you can also accept copies of their identification documents that have been certified by a prescribed person. The prescribed person cannot certify their own identification documents.

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Note: Brokers need to sight the original of the certified copy and not a copy/scanned image of the certified copy. Brokers will need to send the certified documents to the bank

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The process is:

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Note: For Identity requirements, refer to Acceptable Identification Documents. For electronic customer verification, refer to CommBroker-Regulatory Requirements

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Who is a prescribed person?

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 Prescribed Persons 
For Australian customers a) A person who, under a law in force in a State or Territory, is currently licensed or registered to practice in the following occupations: +
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  1. Architect
  2. +
  3. Chiropractor
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  5. Dentist
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  7. Financial adviser or financial planner
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  9. Legal practitioner
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  11. Medical practitioner
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  13. Midwife
  14. +
  15. Nurse
  16. +
  17. Occupational therapist
  18. +
  19. Optometrist
  20. +
  21. Patent attorney
  22. +
  23. Pharmacist
  24. +
  25. Physiotherapist
  26. +
  27. Psychologist
  28. +
  29. Trademarks attorney
  30. +
  31. Veterinary surgeon
  32. +

 

b) One of the following persons:

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  1. A person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner (however described)
  2. +
  3. An officer with, or authorised representative of, a holder of an Australian financial services licence (AFSL), having 2 or more years of continuous service with one or more licensees
  4. +
  5. An officer with, or a credit representative of, a holder of an Australian credit licence (ACL), having 2 or more years of continuous service with one or more licensees
  6. +
  7. Agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public
  8. +
  9. Australian Consular Officer, within the meaning of the Consular Fees Act 1955. This includes a person appointed to hold or act in any of the following offices of the Commonwealth (of Australia) in a country or place outside Australia:
    +
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    • Consul-General
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    • Consul
    • +
    • Vice-Consul
    • +
    • Trade Representative
    • +
    • Consular Agent
    • +
  10. +
  11. Australian Diplomatic Officer, within the meaning of the Consular Fees Act 1955. This includes a person appointed to hold or act in any of the following offices of the Commonwealth (of Australia) in a country or place outside Australia:
    +
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    • Ambassador
    • +
    • High Commissioner
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    • Minister
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    • Head of a Mission
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    • Commissioner
    • +
    • Charge d'Affaires
    • +
    • Counsellor, Secretary or Attache at an Embassy, High Commissioner's office, Legation or similar
    • +
  12. +
  13. Australian Public Service employee engaged on an ongoing basis with 2 or more years of continuous service who is otherwise not specified in this section
  14. +
  15. Bailiff
  16. +
  17. Bank officer with 2 or more continuous years of service
  18. +
  19. Building society officer with 2 or more years of continuous service
  20. +
  21. Chief Executive Officer of a Commonwealth Court
  22. +
  23. Clerk of a Court
  24. +
  25. Commissioner for Affidavits
  26. +
  27. Commissioner for Declarations
  28. +
  29. Credit union officer with 2 or more years of continuous service
  30. +
  31. Employee of a Commonwealth Authority engaged on a permanent basis with 2 or more years of continuous service who is otherwise not specified in this section
  32. +
  33. Employee of the Australian Trade and Investments Commission who is:
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    • in a country or place outside Australia; and
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    • Authorised under paragraph3(d) of the Consular Fees Act 1955; and
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    • exercising his or her function in that place
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  34. +
  35. Employee of the Commonwealth who is:
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    • in a country or place outside Australia; and
    • +
    • authorised under paragraph 3(c) of the Consular Fees Act 1955; and
    • +
    • exercising his or her function in that place
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  36. +
  37. Engineer who is: +
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    • a Registered Professional Engineer of Professionals Australia; or
    • +
    • registered as an engineer under a law of the Commonwealth, a state or Territory; or
    • +
    • registered on the National Engineering Register by Engineers Australia
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  38. +
  39. Fellow of the National Tax Accountants’ Association
  40. +
  41. Finance company officer with 2 or more years of continuous service
  42. +
  43. Holder of a statutory office not specified in another item on this list
  44. +
  45. Judge of a Court
  46. +
  47. Justice of the Peace
  48. +
  49. Magistrate
  50. +
  51. Marriage celebrant registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961
  52. +
  53. Master of a Court
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  55. Member of Engineers Australia, other than at the grade of student
  56. +
  57. Member of the Association of Taxation and Management Accountants
  58. +
  59. Member of the Australian Defence Force who is:
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    • an officer; or
    • +
    • a non-commissioned officer within the meaning of the Defence Force Discipline Act 1982 with 2 or more years of continuous servce; or
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    • a warrant officer within the meaning of the Defence Force Discipline Act 1982
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  60. +
  61. Member of the Governance Institute of Australia Ltd
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  63. Member of the Institute of Chartered Accountants in Australia and New Zealand, the Australian Society of Certified Practising Accountants or the Institute of Public Accountants
  64. +
  65. Member of: +
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    • the Parliament of the Commonwealth
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    • the Parliament of a State
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    • a Territory legislature; or
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    • a local government authority of a State or Territory
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  66. +
  67. Minister of religion registered under Subdivision A of Division 1 of Part IV of the Marriage Act 1961
  68. +
  69. Notary public, including a notary public (however described) exercising functions at a place outside the Commonwealth and the external Territories of the Commonwealth
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  71. Permanent employee of the Australian Postal Corporation with 2 or more years of continuous service who is employed in an office supplying postal services to the public
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  73. Permanent employee of:
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    • the Commonwealth or a Commonwealth authority
    • +
    • a State or Territory or a State or Territory authority; or
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    • a local government authority, with 2 or more years of continuous service and the person is not already specified in another item on this list
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  74. +
  75. Person before whom a statutory declaration may be made under the law of the State or Territory in which the declaration is made
  76. +
  77. Police officer
  78. +
  79. Registrar, or Deputy Registrar, of a Court
  80. +
  81. Senior Executive Servce employee of: +
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    • the Commonwealth or a Commonwealth authority; or
    • +
    • a State or Territory or a State or Territory authority
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  82. +
  83. Sheriff
  84. +
  85. Sheriff's Officer
  86. +
  87. Teacher employed on a full-time basis at a school or tertiary education institution
  88. +
  89. Member of the Australasian Institute of Mining and Metallurgy
  90. +

 

For overseas customers / beneficial owners

List of persons authorised to certify true copies of original documents for customers outside Australia:

Only person(s) in a foreign country who is authorised by law in that jurisdiction to administer oaths or affirmations or to authenticate documents, are authorised to certify a document as a true copy of an original identification document for customers located outside Australia.

 

Below are examples of offshore certifiers by jurisdiction:

China

Notarial Office

Hong Kong

Appointed insurance agent

Auditor

Authorised broker

Authorised insurer

Authorised financial institution

Certified public accountant

Charted secretary

Estate agent

Justice of the peace

Lawyer

Licensed corporation

Member of the Judiciary

Notary public

Officer of an Embassy, Consulate or High Commission of the country of issue of documentary verification of identity

Tax advisor

Trust or company service provider licensee

Indonesia

Notary

New Zealand

Charted Accountant

Commonwealth Representative

Honorary Consul at a New Zealand Consular Office

Justice of Peace

Kaumātua

Lawyer

Member of Parliament

Member of the police who holds the office of constable

Minister of religion

Notary public

Registered medical doctor

Registered teacher

Singapore

CPA

Lawyer

Notary public

United Kingdom

Bank official

Building society official

Chartered accountant

Councillor

Dentist

Minister of religion

Notary

United States of America

Notary

Canada, Germany, Greece, Italy, Spain, UAE:

Australian Embassy

Australian Consulate

Notary Public

 

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Monthly Living Expenses (MLE)

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There are three main categories of commitments and expenses that need to be captured as part of the application, being:

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  • Commitments (also referred to as liabilities);
  • +
  • Monthly Living Expenses; and
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  • Rental Expenses (from an investment property).
  • +
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You must correctly categorise your customer’s commitments and expenses to ensure their application is accurately assessed. 

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Definitions and examples of commitments, living expenses and rental expenses (from an investment property)Refer to Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure.
Monthly Living ExpensesRefer to Monthly Living Expenses Calculator and details below.
Commitments – Capturing and verifyingRefer to Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure.
Rental income expenses (from investment properties)Captured as rental expenses, where rental income is used for servicing. Refer to Eligible Income > Rental Income.
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As part of meeting our responsible lending and regulatory obligations, you are required to capture MLE at a granular level.

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Monthly Living Expenses used in Servicing

The amount of living expenses used in the servicing assessment is the higher of either:

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    +
  • the declared basic living expenses advised by the borrower/s; or
  • +
  • determined using the retail annual living expenses based on the Household Expenditure Measure (HEM) 
  • +

Plus any declared additional living expenses not included in the HEM comparison.

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You should capture your customer's monthly living expenses as accurately as possible. You must always reconfirm monthly living expenses to make sure they are up to date every time you resubmit an application. Sole use of HEM isn't an acceptable way to capture monthly living expenses and may result in the inability for your customer to meet their new loan commitment.

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For non-personal applications, you must get the monthly living expenses for the guarantors (company directors / sole proprietaries) and enter this amount in the Comments section of the application.

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MLE must be broken down into 12 categories. Basic living expense categories included in HEM comparison:

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    +
  • Food and groceries
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  • Primary residence utility and maintenance 
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  • Communication
  • +
  • Tertiary and public education
  • +
  • Clothing and personal care
  • +
  • Transport and auto
  • +
  • Medical, health and fitness
  • +
  • Insurance
  • +
  • Recreation, travel and entertainment
  • +
  • Children and pets
  • +
  • Expense for adult dependants
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Expense category excluded from HEM comparison:

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    +
  • Other additional expenses
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Guidance on what should be included in each category is in the table below. Pay particular attention to the category Other Additional Expenses and ensure you only capture the relevant expenses in this category, as these expenses are excluded from the Household Expenditure Measure (HEM) comparison.

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MLE CategoriesGuidance Text
Food and Groceries

Items that your customer should consider include fruit, meat, groceries, household items, take away food and coffee (e.g. Uber Eats, Menulog).

Capturing of food and groceries costs is mandatory and the amount must be greater than $0.

Primary Residence Utility and Maintenance

Items that your customer should consider include water, electricity, gas, council rates, strata and other body corporate fees, ongoing maintenance, repairs, household goods and furnishings.

Do not include mortgage repayments, rent, insurance, gardening and home help services, annual land and property tax.

Where they own or rent a property the amount should be greater than $0.

CommunicationItems that your customer should consider include internet, pay tv, phone and media streaming subscriptions (e.g. Netflix, Spotify, Foxtel).
Tertiary and Public Education

Items that your customer should consider include public school/uni fees, books, materials, uniforms, courses, higher education and professional development.

Do not include private education costs.

Where they have children of school age and they attend a public school, the amount must be greater than $0. If they attend private school, the amount must be entered in the ‘Other Additional Expenses’ category.

Clothing and Personal Care

Items that your customer should consider include clothing, shoes, accessories, hair styling and hair products, cosmetics and toiletries.

Do not include beauty treatments (e.g. nails, tanning, spa treatments).

Capturing of clothing and personal care costs is mandatory and must be greater than $0.

Transport and AutoItems that your customer should consider include public transport, car registration, petrol, tolls, repairs and maintenance and ride share costs (e.g. Uber, taxi).

Do not include car insurance and recreational vehicle expenses (e.g. boats, caravans, trailers).
Medical, Health and FitnessItems that your customer should consider include doctor, dentist, physiotherapy, medicines, eye care, glasses and gym membership.

Do not include health insurance and counselling.
Insurance

Items that your customer should consider include car, home and contents insurance.

Do not include investment property, health and life insurances and recreational vehicle insurances.

Where they are purchasing an owner occupied property the amount must be greater than $0.

Recreation, Travel and Entertainment
Items that your customer should consider include sport, domestic holidays, dining out, movies, electronic games, electronics, tobacco, alcohol, gambling, parties and functions.

Do not include overseas travel.
Children and Pets

Items that your customer should consider including for children are: day care, childcare, preschool, sports, extracurricular activities and nannies.

Items that your customer should consider including for pets are: pet food, grooming, minding services, care products, health products and veterinarian fees.

Where they have declared they have children this amount must be greater than $0.

Expenses for Adult DependantsItems that your customer should consider include expenses incurred for other adult dependants within the household such as allowances paid to them or payments for motor vehicle expenses for cars not owned by your customer.
Other Additional Expenses

Items that your customer should consider include:

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  • Additional primary residence expenses - gardening and home help services, annual land property tax
  • +
  • All secondary residence running costs
  • +
  • Private education - private school fees, private education tuition fees, books, materials and uniforms
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  • Personal insurances and counselling – life insurance, health insurances including sickness and personal accident insurance, hospital, medical and dental insurance, income protection and counselling
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  • Beauty treatments
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  • Overseas travel
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  • Recreational vehicles expenses and insurances e.g. boats, caravans, trailers
  • +

Do not include mortgage repayments, rent and investment property expenses.

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Household details

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You need to ensure that you capture the correct number of adults and dependants per household to ensure that your customer’s application can be accurately assessed.

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In determining household details, you must have a conversation with your customer to determine:

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  • If there are any custody and / or care arrangements. Refer to Dependants in the definitions below. The application comments must clearly explain these and any child support payment requirements.
  • +
  • If there are any people over the age of 18 living in the house or outside of the house, and if they are helping with their living expenses. If your customer has any people aged 18 years or over (e.g. adult children, elderly parents or extended family members) and they are helping with their living expenses, you don't need to include them as an adult or dependant in the application. You must capture any extra expenses (i.e. allowances paid to them, paying for motor vehicle expenses for cars not owned by the customers, rent / board etc.) in the Expenses for Adult Dependants field and record comments in the application, detailing what the expenses are for.
  • +
  • If the applicants are expecting to add a child to their family, you should identify this during the Responsible Lending questions. You don't need to include the expected child as a dependant in the application, however expenses should be allowed for in the capture of monthly living expenses and details included in the application comments.
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Definitions

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TermDefinition
Spousal Relationship

Spousal relationship means a relationship where the couple are:

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  • Married; or
  • +
  • In a de-facto relationship. A De-facto relationship is where the couple are: +
      +
    • Not legally married to each other; and
    • +
    • Not related by family; and
    • +
    • Have a relationship as a couple living together on a genuine domestic basis.
    • +
  • +

If your customer is borrowing solely in their name, and they are in a spousal relationship, you must include two adults in the household details.

 

Dependants +
    +
  • A dependant is defined as a child under the age of 18 years whose care and welfare your customer is legally responsible for.
  • +
  • A child dependant should be captured under ‘dependants’ in the household details.
  • +

Shared custody arrangements:

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  • If child maintenance/support is not paid and there is a shared custody arrangement, you must include the child/ren as a dependant/s for servicing purposes.
  • +
  • If the child/ren doesn't primarily reside with your customer, for servicing purposes, you can use an outgoing child support payment instead of including the child as a dependant. You must however include any additional expenses your customer incurs while the child/ren is residing with them.
  • +
  • Where custody is shared equally (i.e. 50 / 50) you must include the child/ren as a dependant/s but only need to include expenses that are incurred while the child/ren is residing with your customer.
  • +
  • You must discuss the arrangements with the customer to determine the custody and / or care arrangements. The application comments must clearly explain these and child support payment requirements.
  • +
  • Any child maintenance/support paid must be captured as a commitment. Refer to Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure.
  • +
Adult dependants +
    +
  • An adult dependant is someone that is 18 years or older and is financially dependent on your customer (e.g. adult children, elderly parents, extended family members).
  • +
  • If an adult dependant is helping with living expenses, you do not need to include them in the household details, however you must include them in the Expenses for Adult Dependants field and record comments in the application, detailing what the expenses are for.
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Monthly Living Expenses Calculator

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Monthly Living Expenses Conversation Guide

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Regulatory Requirements

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The National Consumer Credit Protection Act

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The National Consumer Credit Protection Act (NCCP) is a national framework for consumer credit regulation. ASIC is the regulator and provides regulatory guidance as well as managing licensing and enforcement. Key components of the NCCP are ensuring all credit providers and credit assistance providers are licensed and meet the responsible lending requirements when providing credit assistance or credit.

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Responsible Lending

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The Responsible Lending requirements apply to:

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  • All new personal credit facilities and credit for investment in residential property (for example, a new home loan, line of credit, credit card, personal loan and personal overdraft) and;
  • +
  • All extended personal credit facilities (for example an increase to the credit limit of an existing credit card or a home loan top up).
  • +
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Responsible lending obligations must be met by all credit providers (e.g. the Bank) and credit assistance providers (e.g. mortgage Brokers). 

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As credit providers or credit assistance providers, we are required to ensure that customers do not enter into credit contracts that:

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  • do not meet their requirements and objectives and/or;
  • +
  • will put them into financial difficulty.
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To ensure that these requirements are met, credit providers and credit assistance providers need to make enquiries about the customer's needs and objectives, understand the customers financial situation, verifying the financial information and either make a preliminary assessment as to whether the recommended product is not unsuitable as a broker or, as a credit provider, make an assessment that the product is not unsuitable.

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The customer must be provided with a copy of the assessment upon request.

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Credit Guide 

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A Credit Guide outlines the customer's rights, where to go for help and assistance with complaints and that a written assessment is available. Brokers must provide the customer with a copy of their credit guide.

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For all CBA products except credit cards, the CBA Credit Guide is included with the respective Terms and Conditions document. For Credit Cards, this is included within the Welcome Pack. 

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Credit Proposal Disclosure Document

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Brokers are required to produce the credit proposal disclosure document at the same time credit assistance is provided to a customer.

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Brokers must hold an appropriate ASIC Authorisation, and must comply with all of the Responsible Lending requirements. Responsible lending is also covered in the e-learning module that brokers are required to successfully complete to be eligible for accreditation. Furthermore to attain and maintain CBA accreditation, brokers must hold and remain to hold an approved ASIC position and be members of either the MFAA (Mortgage & Finance Association of Australia) or FBAA (Finance Brokers Association of Australia).

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Find out more: Australian Securities and Investments Commission - Credit homepage

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Regulatory Requirements

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Substantial Benefit for Co-Borrowers

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Back to Regulatory Requirements

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Due to the Banking Code of Practice, for joint applications you will now be required to assess whether each borrower is receiving a Substantial Benefit.

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Substantial Benefit means an equal or greater interest in the use of the loan funds (e.g. Asset/s purchased, debt refinanced or other acceptable purposes).

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See the Co-Borrower fact sheet for examples of Substantial Benefit 

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You can include a party as a co-borrower on a Home Loan, Investment Home Loan or Line of Credit application if:

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  • They're receiving a substantial benefit; or
  • +
  • They're receiving a benefit that may not be a substantial benefit; and +
      +
    • We have taken reasonable steps to make sure they understand the risks associated with entering into the loan, and understand the difference between being a co-borrower and a guarantor; and
    • +
    • We have taken into account the reasons why they want to be a co-borrower; and
    • +
    • We're satisfied that they're not experiencing any financial abuse.
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  • +
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Note – Acceptable Co-Borrower Reason/s must be determined per loan purpose. For support refer through to the below Substantial Benefit Assessment Guide

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Definitions

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Substantial benefit means an equal or greater interest in the use of the loan funds, e.g. assets purchased, debt refinanced or other acceptable loan purposes.

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A Spouse is defined as a couple who is:

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  • Married or
  • +
  • In a de-facto relationship. A de-facto relationship is someone who is: +
      +
    • Not legally married to each other; and
    • +
    • Not related by family; and
    • +
    • Have a relationship as a couple living together on a genuine domestic basis.
    • +
  • +
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Receiving independent financial, legal or accounting advice is verbal confirmation a co-borrower makes that they have obtained independent financial, legal or accounting advice to proceed with the loan even though they may not receiving a substantial benefit.

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Note: It is your customer's responsibility to interpret their independent financial, legal or accounting advice.

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Substantial Benefit Assessment Guide

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You must record full comprehensive file notes within the application of each reason and how you determined what benefit each borrower received from the loan. You must make such records accessible for audit if requested by us.

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If there are multiple loan purposes, you must re-repeat the relevant steps for each purpose.

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If...Then...
The application involves more than 1 individual borrower. +
    +
  • If they will receive an equal or greater use of the loan funds for the whole application, select Yes.
  • +
  • If they will not or may not receive an equal or greater use of the loan funds for the whole application, then: +
      +
    • Make sure the co-borrower understands they may not receive a Substantial Benefit from the loan funds. Confirm they still want to proceed as a co-borrower.
    • +
    • Select No.
    • +
    • See the relevant step for each loan purpose below.
    • +
  • +
The loan purpose is buying, building or renovating a property that will be owned by co-borrowers on the loan. +
    +
  • If they will own equal or greater share of the property, then select The borrower is receiving an equal or greater benefit on at least one loan purpose.
  • +
  • If they are borrowing with their spouse and are structuring for asset protection, tax advantages or debt reduction, then select The borrower will receive benefit due to spousal asset protection, tax advantages or debt reduction.
  • +
  • If they have received independent financial, legal or accounting advice, then select Independent financial, legal or accounting advice.
  • +
  • If they do not meet any of the above requirements, then you aren't able to proceed with the application. Give your customer a copy of the Co-Borrower Fact Sheet.
  • +
The loan purpose is to refinance an existing debt that is owned by co-borrowers on the loan. +
    +
  • If they are currently liable for an equal or greater share of the debt, then select The borrower is receiving an equal or greater benefit on at least one loan purpose.
  • +
  • If they are borrowing with their spouse and is structuring for asset protection, tax advantages or debt reduction, then select The borrower will receive benefit due to spousal asset protection, tax advantages or debt reduction.
  • +
  • If they have received independent financial, legal or accounting advice, then select Independent financial, legal or accounting advice.
  • +
  • If they do not meet any of the above requirements, then you are not able to proceed with the application. Give your customer a copy of the Co-Borrower Fact Sheet.
  • +
The loan purpose is to purchase a vehicle that will be owned by co-borrower/s on the loan. +
    +
  • If they will own the vehicle, then select The borrower is receiving an equal or greater benefit on at least one loan purpose.
  • +
  • If they will not own the vehicle but their co-borrower is their spouse who will own the vehicle, then select The borrower is receiving an equal or greater benefit on at least on loan purpose.
  • +
  • If they do not meet any of the above requirements, then you are not able to proceed with the application. Give your customer a copy of the Co-Borrower Fact Sheet.
  • +
The loan purpose is to access cash out/equity release (e.g. Personal investments/goods, travel/holiday, gifts). +
    +
  • If they will recieve an equal or greater share of the cash out / equity release, then select Cash out/equity release (e.g. Personal investments/goods, travel/holiday).
  • +
  • If they will not receive an equal or greater share of the cash out / equity release but are aware of what the cash out / equity release will be used for and happy to proceed as a co-borrower, then select Cash out/equity release (e.g. Personal investments/goods, travel/holiday).
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+ Note: Cash out/equity release includes gifts to third party non-borrows (i.e. child, grandparent, other family member), such as vehicles, property and debt payments. +
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+ If they do not meet any of the above requirements, then you are not able to proceed with the application. Give your customer with a copy of the + Co-Borrower Fact Sheet. +
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Note – If you suspect financial abuse see financial abuse for more information

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Co-Borrowers
 

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Regulatory Requirements

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Video Conferencing

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Back to Anti-Money Laundering (AML)

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Borrower VC Interviews

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This procedure is only to be followed to conduct a video conference (VC) with borrowers where you are unable to conduct a face to face interview.

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For all Borrowers who have been identified via video conference we will check their identification using electronic customer verification (ECV). This means you are no longer required to provide images of the borrower holding their identification during the video conference.

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Eligibility

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Borrowers residing overseas must complete the Certified Copies process

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Borrowers residing in Australia are eligible for the exemption process if unable or unwilling to complete any of the following:

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  • Meet face-to-face with their broker
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  • Present at a CBA branch
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Guarantor VC Interviews

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This procedure is only to be followed to conduct a VC with guarantors where you are unable to conduct a face to face interview and only for non-personal borrower applications.

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For all guarantors who have been identified via video conference we will check their identification using ECV. You must ensure that the borrower is not present in the guarantor interview and seek confirmation from the guarantor prior to the interview.

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The ECV process below applies for borrowers and guarantors (Customers):

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StepProcess
1

Complete the Home Loan On-Boarding Form/Supplementary Guarantor Details form

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    +
  • Advise the customer they are providing consent by signing the HLOB/Guarantor form to have their identification checked electronically. Please note the customer ECV consent is only valid for 30 days from the date signed by the customer.
  • +
2

Request the customer(s) provide copies of their Identification Documents (ID) prior to establishing the VC. Only one of the below document is required:-

+
    +
  • Australian Drivers Licence (front and back)
  • +
  • Australian Passport
  • +
  • Foreign Passport (we check the Australian visa that’s linked to your passport - so make sure that’s still valid)
  • +

If the customer doesn’t hold one of the above identification documents you are unable to progress with video conference identification. You will be required to meet face to face with the customer, request they complete the certified copies process or attend a CBA branch.

3

During the interview complete identification check of the customer(s) by:

+
    +
  • Checking that the ID documents provided by the customer(s), matches the person on the call and;
  • +
  • The details in the customer’s ID (they present during the VC session) matches the ID the customer has provided. This will include checking the customer’s full legal name and; Date of birth or Residential address
  • +
4

Submit your application

+
    +
  • Ensure you include the customers email address – it’s mandatory to complete ECV
  • +
  • Indicate in Part D Broker Disclosure of the HLOB that you completed video conference identification
  • +
  • Include an image of the identification document to be utilised for ECV
  • +
5

CBA will process the customers details utilising ECV

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  • If the customers passes ECV the application will progress for pre-assessment
  • +
  • If the customer fails ECV we will notify you to request the customer attend a CBA branch to complete identification
  • +
  • If the customer fails on the background check conducted against illion (a credit reporting body) they will receive an automatic email providing them with information on the result and how to check their records. Issuing the notification is a legal requirement this doesn’t leave a record on the customers file
  • +
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Note: For Identity requirements, refer to Acceptable Identification Documents. For electronic customer verification, refer to this page

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Electronic Customer Verification - Consent

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Contact Us

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Key Contacts

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Back to Home

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DetailsContact UsHours of Operation - Syd Time

Case Owner/Assessor:

Assists with:

+
    +
  • Issues With Assessment
  • +
  • Approval/Settlement/Credit conditions
  • +
  • Declined Applications
  • +
  • Issues with loan documents
  • +
  • Clarifying exceptions
  • +
  • Guidance on resolving exceptions
  • +

Please call case owner/assessor directly.

If unable to get through, leave a message for them to return your call.

Messages left before 3pm will normally be contacted by COB that same day.

Messages left after 3pm will be contacted by COB next business day

Refer to YourApplications.

Case Owner/Assesor details are found “Notes To Broker” and will include contact details and working hours

CommBank Broker Support Hub

 

Option 1: Broker Assist

Assists With:

+
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  • Home Loan policy or scenario enquiries
  • +
  • Loan structuring
  • +
  • Product information
  • +
  • Assistance with Apply On-Line
  • +

13 25 88

Note: This number is for brokers and broker delegates only

Option 1

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  • 8:30am to 6:00pm Monday to Friday (AEST)
  • +

 CommBank Broker Support Hub

Option 2: Home Loan Escalations and Urgent Files

Assists With:

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  • Escalations & Urgent Settlements
  • +
  • Referring files for case management until settlement
  • +
  • Maintenance tracking. i.e. Switches and splits and VLOC’s.
  • +
  • Assistance with progress payments/construction applications
  • +
  • If the case owner hasn’t called you back within 1 business day SLA after leaving a voice mail message
  • +
  • Reissue approval/homeseeker/commencement letter
  • +

13 25 88

Note: This number is for brokers and broker delegates only

Option 2

+
    +
  • 8:30am to 7:00pm Monday to Friday (AEST)
  • +

 Other Enquiries On Current Files:

Including:

+
    +
  • Status Updates
  • +
  • Service Level Agreements
  • +
  • Outstanding Exceptions
  • +
  • Documents Issue Method
  • +
  • Confirming if loan documents have been received
  • +
  • Proposed settlement dates & Settlement status
  • +
  • Equity/Surplus Funds Account Details
  • +
  • Completed Progress Payments
  • +
  • Disbursement Details
  • +

Refer to Commbroker “YourApplications” for current status and “Notes To Broker” for any updates

Or

Contact Case Owner as per “Notes To Broker” on application

Refer to YourApplications.

Case Owner/Assesor details are found “Notes To Broker” and will include contact details and working hours.

Government Guarantees

Assists with:

+
    +
  • Clarifying/disputing exceptions
  • +
  • Requesting case owner calls
  • +
homeguaranteescheme@cba.com.au

Emails can be sent at any time, and will be actioned between:

+
    +
  • 9:00am – 5:00pm Monday to Friday (AEST)
     
  • +

Digital Documents/Netbank Assistance

Including:

+
    +
  • Accessing documents via Netbank
  • +
  • Setting Up Netbank
  • +
  • Duplicate Netbank profiles
  • +
  • Resetting passwords/Logins
  • +

13 22 21

Note: This number is for customers only.

Brokers can reach out to the Document Fulfillment Case Owner for further assistance.

8am - 8pm (AEST)

Refinance PEXA Bookings

If the file is:

+
    +
  • Ready To Settle
  • +
  • Has a settlement date visible in Comments To Broker
  • +
  • Settlement is 2 business days away or further
     
  • +

Email tpbpaperlessloan@cba.com.au

With the application number in the subject line, and settlement date in the body of the email

Updated PEXA invitation will be sent within 1 business day of email being received.

Settlement Enquiries

Including:

+
    +
  • PEXA/Paper Settlement updates
  • +
  • Equity account details
     
  • +

13 25 88 – option 2

Note: This number is for brokers and broker delegates only

For Equity Or PEXA Booking Details:

Refer to “Notes To Broker” on commbroker

Option 2

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    +
  • 8:30am to 7:00pm Monday to Friday (AEST)
  • +

Indicative Payout Figure/ERA

For Indicative Payout Figure or ERA, please request this information using form 005 – 192 available via the forms page and email to Broker Assist.

005 – 192
BrokerAssist@cba.com.au
Include ‘Payout Figure & the customer’s name’ in the subject line.
 

All Post Settlement Enquiries
Including:

+
    +
  • Home Loan product details
  • +
  • Interest rates
  • +
  • Interest only/fixed rate period
  • +
  • Repayments/Redraw
  • +
  • Loan Balance
  • +
  • Borrower Details
  • +
  • Offset Accounts
  • +

Visit Your Loans.

Note: Information is only available where you are the current broker noted on the home loan.

24/7 through commbroker

Customer Enquiries Post Settlement

+
    +
  • For assistance with post settlement enquiries relating to Home Loan product details, including current LVR, interest rates, interest only period and fixed rate period
  • +

or

+
    +
  • Updates to your personal details or home loan.
  • +

13 22 24 or Netbank

Note: This number is for customers only

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    +
  • 8:00am to 7:00pm Monday to Friday (AEST)
  • +
  • 9:00am to 2:00pm Saturday (AEST)
  • +
  • Closed Sunday
  • +

Home Loan Top Up (Loan Increase)

+
    +
  • For your customers who require a Home Loan Top Up
  • +

13 22 24 (option 2 and then option 1 for new lending)

Note: This number is for customers only

+
    +
  • 8:00am to 8:00pm any day (AEST)
  • +

Complaints and compliments

We want to know when we've let you down, so we can make things right.

If there’s something we can improve, or you're not satisfied with our products, services, staff or complaint handling process, it's important we hear about it so we can make things right.

To allow us to make things right for customers if they experience any issues with us please notify CommBank of the customer’s complaint within 24 hours of you receiving the complaint from the customer to ensure we can resolve the customer’s complaint within 30 days

Sharing your positive experience

We love hearing about your positive experiences and when someone in our team makes things easier, quicker or special for you. You can share a compliment via the Online via our Complaints and Compliments Form. We’ll pass on the compliment to the team member and make sure we keep up the good work.

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    +
  • Online via our Complaints and Compliments Form
  • +
  • Call our complaints team on 1800 805 605
  • +
  • Write to us: CBA Group Customer Relations, Reply Paid 41, Sydney, NSW 2001. There's no need to use a stamp - we'll pay for the postage.
  • +

 

When submitting the complaint on behalf of your customer please ensure you use the customer’s details and reference your name and contact details in the notes.

Ensure your customer is aware the complaint is being lodged on their behalf and to expect a call from the complaints team or, if they wish for you to act on their behalf to resolve the complaint, ensure you fill in the Agent Authority form. The form must be completed and signed by you and your customer and you will be asked for this when the complaints team call.

Please note, if the form isn’t completed, CommBank can only deal with the customer directly in regards to the complaint, even if you submitted the complaint on your customer’s behalf.

 
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Other Contacts

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DetailsContact UsHours of Operations
Green Loans Customer Enquiries1800 965 0479:00am - 5:00pm (Sydney) Monday through Friday
Commission Statement EnquiriesMortgage Origination 
Broker Connect Enquiries CommBroker-Broker Customer Connecttpbconnect@cba.com.au 
Commercial Connect Enquiries - for enquiries regarding commercial and asset financeList of Commercial Connect contacts 

Speaking Up - Our 'Speak Up' program is a safe platform for employees, brokers, service providers and suppliers to report concerns about unethical behaviour and corruption

Learn more about our 'Speak Up' ProgramGroup Whistleblower Policy and Anti-Bribery and Corruption Policy.

1800 773 258 (free call)

+61 2 9151 9156 (from overseas).

speakup@speakuphotline.com.au

 
CommBroker Site Support - MFA and Password Resets1800 240 405

When you connect you will be asked for a staff number (on your phone dial pad) please enter: 11111111 followed by the # sign.

Then select Option 1 for password resets.

When you connect to an agent, please advise them you are a broker and provide your CAPS ID.
8:30am - 5:30pm (Sydney) Monday through Friday
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CommBank Broker Support Hub

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For assistance with home lending enquiries

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Please note, if the form isn’t completed, CommBank can only deal with the customer directly in regards to the complaint, even if you submitted the complaint on your customer’s behalf. 

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Lending Services Contacts / Where to Send Your Documents

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NSW / ACT
VIC / TAS
QLD
SA
WA
NT 
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Our People  

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NSW / ACT
VIC / TAS
QLD
SA / NT
WA
Leadership Team
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Interest Rates and Fees

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Home Loan Interest Rates

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Back to Interest Rates and Fees

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Home Loan Interest Rates - Owner Occupied

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Home Loan Interest Rates - Investment

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- Principal and Interest 

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Processes

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Amending Home Loan Repayments

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Back to Processes

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Definition of home loan repayments

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There are three definitions for 'repayments' recognised by the Bank:

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  • Contracted Monthly Repayment Amount (CRA) which represents the minimum monthly repayment amount agreed under the loan contract, based on the loan balance, interest rate and contracted loan term (CLT).
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  • Required Monthly Repayment Amount (RMRA) applies to monthly repayment frequencies only (includes Salary Credit regardless of frequency) and represents the sum of: +
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    • CRA
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    • Loan Service Fee (LFS), if applicable
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    • Hollard Insurance Partners Limited premium, if being debited to the home loan.
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  • Minimum Repayment Amount Required for weekly & fortnightly direct debit payer is the sum of: +
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    • CRA + LSF multiplied by 12 & divided by 52 for weekly or 26 for fortnightly. Rounded up to the next whole
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    • Hollard Insurance Partners Limited premium, if being debited to the home loan. (for weekly & fortnightly repayment frequency the premium is divided by 4 & 2 respectively)
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  • Direct Debit Repayment Amount (DDRA) which represents the repayment amount that a customer elects to pay by direct debit from their nominated account.  +
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    • For monthly repayment frequency this amount must be equal to or greater than the RMRA.
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    • For weekly & fortnightly repayment frequencies this amount must be equal to or greater than the Total Minimum Monthly Repayments due for direct debit payers
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  • Total Minimum Monthly Repayments due for direct debit payers is the sum of: +
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    • CRA
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    • Loan Service Fee (LFS), if applicable
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    • Hollard Insurance Partners Limited premium, if being debited to the home loan.
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    • For Weekly or Fortnightly direct debit payers this is the ‘Minimum Repayment Amount Required' for the selected frequency multiplied by the number of repayments to be made by the Next Due Date. For example if the Minimum Repayment Amount Required for a weekly direct debit  frequency is $231, in a 4 week month they will be required to pay $924 & in a 5 week month they will be required to pay $1,155
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Requesting an amendment to home loan repayments

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If you are requesting an amendment to an 'application in progress' then you will need to submit your amendment online. Refer to submitting amendments.

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A request for an amendment to home loan repayments on an existing home loan can be made as follows:

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If your customer wants toThen
Amend Direct Debit details i.e. account number, amount, frequency or due date

Your customer may forward instructions to us via:

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Alternatively, you can complete a Direct Debit Request form and email it to thirdpartyservices@cba.com.au

 

The turnaround for processing the request is three business days, unless:

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  • The request triggers a shortfall (refer to the Repayment Shortfall FAQs, if required) and the next RMRA due date is within seven days, then request may take longer, or
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  • The request is received shortly after funding and the first monthly repayment date is more than 30 days from the date the request has been received. If so, then the turnaround for processing the request can be up to 21 days once all the loan information is available within the system.
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Cancel Direct Debit Account for Interest Only loans

Advise customer to:

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Reduce Required Monthly Repayment Amount (RMRA)Complete all relevant sections of the Miscellaneous Application form and fax to your respective Lending Services processing centre as detailed above. If approved, we will prepare a Letter of Variation for the borrower and guarantor (if applicable) to sign.
Increase Required Monthly Repayment Amount (RMRA)/Reduce Contract Loan Term (CLT)Increases to RMRA should be rare and infrequent and only approved in exceptional circumstances. Majority of changes should be made to customers DDRA. If deemed necessary, please complete the Miscellaneous Application form, as detailed above. We will prepare a Letter of Variation for the borrower and guarantor (if applicable) to sign.
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You should note the following:

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  • All requests to amend the Required Monthly Repayment Amount (RMRA) received by Group Lending Services will require the customer (and guarantor) to receive a Letter of Variation (LOV) for signing to confirm the change.
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  • Once the LOV is signed by the customer and returned to Group Lending Services, the RMRA and/or CLT/CRA can be amended in accordance with the customer's instructions.
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  • Amendments to RMRA are not permitted in the following circumstances: +
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    • Repayment type is 'Interest Only' or 'Interest in Advance'
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    • Loan type is fixed
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    • Any amendment that results in the CLT being extended beyond 30 years
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    • if guarantors consent is not provided
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    • Loans that are in arrears. If the borrower is experiencing financial hardship i.e. cannot meet their monthly loan repayment they are to be referred to the Financial Assist Team. Where the customer will contact the Financial Assist Team, ask them to inform the operator that they are a BROKER ORIGINATED CUSTOMER. Please refer to the Financial difficulties page for further information and contact options.
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Home Loan Repayment FAQs

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Processes

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Delegates

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Back to Processes

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A Delegate is a member of a Broker's support staff, or another Broker in their office, whom the Broker has given permission to view and track their home loan applications.

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The below tables provide step by step instructions on how to use the CommBroker Delegates feature on CommBroker.

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Brokers

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How do I ...Instructions
Create a new Delegate

Log on to CommBroker and click on ‘Manage Delegates’ link in the Tools and Calculators section on the Home page. 

Complete the form to create a delegate and click ‘submit’.  

Note – Each person can only be created once. If another member in your office has already created a profile for a person you are trying to create, the system will show that they already exist and pre-populate their details. Also ensure you use a landline phone number when adding the delegate details.

 

Assign a Delegate to myself

If the Delegate has not been created in the system, ensure you tick ‘Add this user as my Delegate’ when you create their profile in the system. 

If a delegate has already been created, search for their email address in the form using the 'Find' button, tick the ‘Add this user as my Delegate’ check box and click Submit. 

 

Assign a Delegate to another Broker

You can only assign Delegates to yourself. Each Broker must manage their own Delegates.

 

Update a Delegate's details

Log in to CommBroker and click on 'Update your Details'. 

You will notice a new page on the left hand side titled 'Update Delegate details'. Here you can select the Delegate that you wish to update. 

Note: You can only update the details of a Delegate assigned to you.

Know if a Delegate has accepted or declined my Delegate request?

Once a Delegate has selected to either accept or decline your request you will be sent an automatically generated email notification to be advised of their response.

and

The 'Manage Delegates' page contains a Status table beneath the Create/Assign Delegate form. The Status table will show you what requests you have sent that are pending, and those that your Delegates have Accepted or Declined. 

Once a request has been pending for 7 days it will be removed from your table. A new request must be sent to your Delegate to add them once this 7 day timeframe has lapsed.

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 Delegates

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How do I ...Instructions
Know if I have has a Delegate account created for me in the system?

Once you have had an account created, you will receive an email notification with your login information and a temporary password. 

You will be asked to change this password on your first login session.  

Know if someone has sent me a request to be their Delegate? 

If a Broker follows the above process to add you as their Delegate you will receive an automatic email notification.

The notification will contain a link to the Manage Delegates page where you will see the new request in your Status table. You will have the ability to click 'Accept' or 'Decline'  within the table.

A notification will be sent to the requestor to advise of your selection.

Customise my Loan Tracking view

Log in to CommBroker and click on 'Loan Tracking'.

Every Broker, where you have accepted their Delegate request, will show under the search options with a '+' beside their name. Click on the '+' to expand the selected broker and show 20 application results. If you wish to view more than 20, click 'Show more' under the results. To go back to 20, click 'Show less'. 

You are able to have multiple brokers expanded to show applications at the same time, on the same page. 

You are able to click '+' or '-' beside any broker at any time to expand and collapse results.

Update Broker details

Log in to CommBroker and click on 'Update your Details'. Click the 'Update Broker details' link and select the broker from the drop-down menu that you wish to update.

Note: You can only update details of brokers that have selected you as a Delegate.

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Notes:

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A Delegate cannot 

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  • Assign another Delegate to themselves
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  • Update the details of another Delegate
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  • Assign a Delegate to a Broker
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  • View commission statements
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Application Notifications

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Back to Loan Tracking Process

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Below is a list of the notifications that the Bank issues as an application progresses. Notifications are sent via Email. test

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If you are not receiving notifications, please refer to the Notification Checklist and follow the instructions.
 

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Please refer to the notes on the notifications or CommBroker Loan Tracking for further information specific to the application.

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Notification

When it is sent

Pre Assessment Completed

Once the application has been reviewed to confirm minimum requirements are met to complete assessment.

Application Exception

When an outstanding item/s is requested. This notification can occur at any stage of the process.

Application Exception Reminder

Automatically issued 8 days after the initial Application Exception if the item/s is still outstanding.

Application Expired

If the application is in Closed, Completed or Funded state.

Decision

Once Credit Decisioning has been completed.

External Valuation Not Required

Once Credit Decisioning has been completed.

Valuation Approved

If a valuation has been ordered, received and approved.

Formal Approval With Valuation

Formal Approval if a valuation was ordered as part of the application process.

Formal Approval Without Valuation

Formal Approval if a valuation was not ordered as part of the application process.

Documents Issued

Once the loan documents have either been posted or made available for printing for brokers who are Print Documents Anywhere approved.

Executed Documents Returned

Documents have been received in our Mortgage Services centre.

Executed Documents Certified

Received documents have been certified with no further outstanding items.

Ready for Funding

When the application is ready to be funded.

Ready for Settlement

When the application is ready to be booked for settlement.

Settlement Booked

Settlement has been booked.

Funding Complete

The loan has been funded.

Settlement Complete

Settlement has been carried out and the loan funded.

Ready for Progress Payment

The application is ready to receive Progress Payment requests.

Progress Payment Completed

A Progress Payment of the loan has been made.

Not Proceeded With

If we receive a written request for a pending application to not proceed any further.

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Products

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Bridging Loans

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Back to Home Loan Products

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What is a Bridging Loan

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A bridging loan is a short-term facility that covers the financial gap between the purchase of a new property and the sale of an existing property.

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It entails both:

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  • a bridging loan or debt of which customers must maintain during the buy and sell period up to a period of 12 months, with the loan being treated as in default if the property is not sold within 12 months of funding; and
  • +
  • a post-bridging loan or debt which is the remaining loan amount outstanding (if any) after settlement of the sale proceeds from their existing property sold.
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Eligibility Criteria

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This product is available to customers who:

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    +
  • Are living in Australia as:
  • +
  • An Australian citizen, permanent resident or specified temporary Australian resident;
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  • A New Zealand citizen; or
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  • An overseas citizen co-borrowing with an Australian citizen or permanent resident; or
  • +
  • Are living and working overseas as an Australian citizen or permanent resident; or
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  • Are an Australian registered, non-trading company; or
  • +
  • Are a trustee of an Australian, non-trading, family, unit or hybrid trust (the beneficiary and Trustee must meet the eligibility criteria of an individual or a company (as above)); and
  • +
  • Provide sufficient security in accordance with CBA’s credit assessment criteria, including:
  • +
  • Acceptable residential mortgage for existing property and purchase property;
  • +
  • Acceptable residential mortgage for existing property and purchase property, with supplementary cash held in an eligible CommBank account; and/or
  • +
  • Acceptable residential mortgage for existing property and purchase property, with a guarantor who supports the loan by providing additional security;
  • +
  • Acceptable residential mortgage for existing property (in limited circumstances); and
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  • Are an existing CommBank customer.
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Customer objectives, financial situation and needs

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Bridging loans are for customers who:

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    +
  • Want a loan to provide funds for the purchase of a new property before they receive funds from the sale of an existing property; and
  • +
  • Are in a financial situation that satisfies CBA’s credit assessment criteria, which takes into account:
  • +
  • The ability to service the repayments for this loan and any ongoing loan for the new property; and
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  • The expected proceeds from the sale of the existing property.
  • +
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Key features

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    +
  • A loan term of up to 12 months with a variable interest rate.
  • +
  • Access to additional funds to pay for the purchase of a new property, before funds are received from the sale of an existing property. The settlement funds from the sale of the existing property will be applied to pay down this loan.
  • +
  • An Everyday Offset account can be linked to the loan account, where money deposited into the Everyday Offset account reduces the interest payable on the home.
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  • Unlimited repayments (including the ability to pay the loan out early) can be made without additional charge.
  • +
  • Access to a redraw facility if additional repayments are made.
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  • Switch repayment type between principal and interest and interest only repayments.
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  • Pay an annual fee to access a Mortgage Advantage (MAV) Package (which is subject to its own eligibility criteria), to receive a discount on home loan interest rates as well as waiver of specified fees.
  • +
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Loan features and requirements

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All of the following criteria must also be met for a Bridging Loan:

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Loan FeaturesRequirements
Existing CommBank customer +
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  • Bridging Loans are only eligible for existing CommBank customers. We define an existing CommBank customer as having an: +
      +
    • Existing credit facility (Personal or Business), i.e. home loan, personal loan, credit card or personal overdraft with CommBank (excluding Unloan) or Bankwest for more than 6 months; or
    • +
    • Account (Personal or Business), with CommBank (excluding Unloan) or Bankwest as their salary or income transaction account for more than 3 months.
    • +
    • Please Note: This only defines what an existing customer is. Please refer to eligible borrowers to determine eligible borrowers.
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Loan to Value Ratio (LVR) +
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  • The maximum LVR for a Bridging Loan is 80% (including LMI where applicable).
  • +
Servicing +
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  • Customers must show their capacity to service Interest Only payments on the total debt during the bridging period, however they can make Principal and Interest repayments if they wish.
  • +
Security +
+ The Bridging Loan must have,: as security on the loan: +
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    +
  • An existing property (a fully constructed dwelling, already owned by the customer); and
  • +
  • A purchase property (a fully constructed dwelling)
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+ Please Note: Additional securities may be attributed to support an application but they cannot replace the existing and purchase properties within a bridging loan application. Vacant blocks of land are only available as a third security (additional security) to support an application and cannot be used as the primary existing security.
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Alteration to Securities +
    +
  • All properties being used as security on a Bridging Loan are not to be altered during the bridging period. This includes security substitution, subdivisions, and any structural or major renovations. However, minor and non-structural renovations are acceptable.
  • +
Interest rate +
    +
  • No additional interest rate discounts are available on the Bridging Loan, outside of standard MAV Package discount.
  • +
  • The ongoing loan may have additional discounts applied in addition to standard MAV Package.
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Loan term +
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  • Maximum Bridging Loan term is 12 months. The bridging period will start from the funding date of the Bridging loan.
  • +

Note: The loan will be treated as being in default if the property is not sold within 12 months of the funding date.

Account conduct history +
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  • Customers must demonstrate no defaults on their existing CommBank home loan, investment home loan or line of credit in the 6 months before the application date.
  • +
Loan structure +
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  • There should be a Bridging Loan and ongoing loan with CommBank for Bridging Loan applications.
  • +
Construction loans +
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  • The Bridging Loan can't have a Construction loan feature.
  • +
  • The Ongoing-Bridging Loan or end debt can't have a Construction loan feature.
  • +
Lenders' Mortgage Insurance (LMI)/Low Deposit Premiums (LDP) +
    +
  • All Bridging Loans that involve LMI / LDP are referred to Genworth for assessment and approval.
    Note: Maximum LVR including LMI is 80%.
  • +
Negative gearing +
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  • A Bridging Loan can't have negative gearing benefit claimed as part of the credit assessment.
  • +
Additional repayments +
    +
  • Customers can make unlimited lump sum payments on the Bridging Loan.
  • +
Loan purpose +
    +
  • A Bridging Loan can be for owner occupied or investment purposes.
  • +
Repayment type +
    +
  • Customers can choose to make Principle and Interest or Interest Only repayments.
  • +
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Note: For properties that are currently leased, rental income (up to the date of the lease agreement) may be included in the servicing exercise where a formal lease agreement is in place at the time of applying for the bridging loan.

+

Note: If this property is to be sold the income cannot be included in the servicing of the residual debt.

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Loan Options and Structure

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You Must:

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    +
  • Structure the Bridging loan application as two separate loans:
  • +
  • Bridging loan; and
  • +
  • Ongoing-Bridging or end debt loan.
  • +
  • CommBank will issue separate loan contracts
  • +
  • Record the loan term as 1 year for the Bridging loan, as your customer must fully repay this facility within 12 months.

  • +
+

Your Customer:

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    +
  • Is required to sell the existing property within 12 months of the funding date, otherwise they will be in default of their contract. A signed contract for sale for the existing property is not required at the time of application.
  • +
  • Must repay the Bridging loan in full.
  • +
  • If they decide to keep both properties at the end of the bridging period, you must submit a new home loan application without the bridging feature.
  • +
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Example

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Loan 1 - Bridging loan:

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  • No additional interest rate discounts available, outside of standard MAV
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  • Maximum 1 year loan term
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  • Interest only payments available
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  • Construction loan feature can't be selected.

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Loan 2 - Post-Bridging loan or end debt:

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  • Additional interest rate discounts available
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  • Maximum 30 year loan term available
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  • Interest only payments available
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  • Construction loan feature can't be selected.
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Bridging Loan Process

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Bridging Loan Guide

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The target market for this product will be found within the product’s Target Market Determination, available here

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Products

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Guarantors Support

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Back to Home Loan Products

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1. Description8. Example Purchase 15. Independent Legal Advice
2. Benefits9. Example: Top-up 16. Loan options
3. Eligibility10. Spousal Support17. Lenders Mortgage Insurance (LMI)
4. Options11. Guarantees for non-personal borrowers18. Loan Documentation
5. Family Security Support12. Guarantor Checklist19. Interest Rates
6. Family Security Support isn’t available for13. Interview Comments - Examples20. Fees
7. Family Security Support required loan structure 14. Guarantor Suitability 
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1. Description

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Guarantor Support is available to assist customers obtain a home loan when they are unable to provide adequate security in cases where the loan amount exceeds normal lending margins; and/or if they are unable to provide adequate servicing (for non-personal borrowers only).

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Borrowers may consider adding co-borrowers to their loan application if they do not wish to obtain support from a guarantor

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2. Benefits

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Guarantor Support enables customers (in particular first home buyers) to:

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  • Borrow more funds than they may have been eligible for without a guarantee.
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  • Eliminate the need to pay for Lenders' Mortgage Insurance (LMI) or Low Deposit Premium (LDP) where the guarantee reduces the customer’s Loan Valuation Ratio (LVR) to a level where LMI is not required. 
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3. Eligibility

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To be eligible to provide a guarantee for a residential mortgage, all guarantors to a loan must be one of the following:

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  • Living in Australia and are: +
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    • An Australian citizen;
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    • A New Zealand citizen;
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    • An Australian permanent resident;
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  • Living and working overseas and are Australian citizens 18 years or older;
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  • An Australian registered non-trading company; or
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  • A family, unit, or hybrid trust, where the trustee could be:
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    • An individual; or
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    • A company.
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4. Options

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The following options are available.

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Borrower TypeTypes of support

Personal Borrower

A personal borrower must be able to service the loan amount based on their income and total repayment commitments. Under no circumstances can a guarantee be taken if the borrower is unable to demonstrate servicing in their own right.​

Security support only

Subject to the application falling into one of the following scenarios:

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  • Spousal Security Support, where the borrower and guarantor are married/in a de facto relationship (see below)
    Note: De facto relationship is where two people have a relationship as a couple living together on a genuine domestic basis
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  • Family Security Support (see below)
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  • Property share in ownership, see Property share
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  • Non-personal guarantors
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Non-Personal borrower

I.e. where the application includes at least one borrower who is a non-trading company or a non-trading company as a trustee of a trust.

Servicing and/or security support
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5. Family Security Support

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Family Security Support makes it possible for customers to get a home loan when they’re unable to provide adequate security to the Bank on their own.

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Family members of the borrower, i.e. a parent or guardian, adult child, sibling, or grandparent (it can also be a former spouse or legally appointed guardian) may offer the equity in their property, in addition to the borrower's property being secured by the loan. Other family members (such an aunts/uncles) may only be accepted where approved by Credit.

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If approved, the family member guarantees the loan which is supported by the property they are offering as security.

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Note: Guarantees for married or de-facto couples are covered below under ‘Spousal Security Support’.

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6. Family Security Support isn’t available for:

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  • Borrowers who do not have an ownership interest in at least one security property supporting the loan unless the purpose of the borrowing provides direct benefit to the security provider (e.g. adult son or daughter borrowing for the purpose of providing aged care for their parents using their parent’s property as security)
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  • Individual guarantors receiving any type of Government Benefit (pension or payment) as their sole source of income, and using their principal place of residence as security, unless the security is in joint names with the borrower
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  • Off the plan purchases or loans where foreign income is used for servicing
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  • Individual guarantors who are not a family member of the borrower/s e.g. friend or neighbour
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  • Viridian Line of Credit (VLOCs).
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  • Loan purposes unrelated to the purchase, construction, renovation or refinance (where the original loan purpose was for purchase, construction or renovation) of a property (including personal investment, purchase of a car, personal goods, cash-out (except for where cash is used for the purpose of Renovation, cash out does not need to be bank-controlled), debt consolidation etc.).
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  • Interest only repayments for the guaranteed loan account only (other than during a construction period).
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  • Transportable or mobile homes
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7. Family Security Support required loan structure

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The required loan structure is an 80% / 20% split (plus costs to a maximum of 7%). The maximum loan amount for the guaranteed loan must not exceed 20% plus associated purchase costs to a maximum of 27% of the borrower’s property value. The maximum total lending against the guarantor’s security property must also not exceed 70% of the guarantor’s property value.

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An 80 / 20 (plus costs) split is:

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  • Application 1 is secured by the: +
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    • Borrower's property only (80% of the borrower’s property value); and
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  • Application 2 (the remaining loan amount) is secured by the:
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    • Borrower's property (20% plus costs to a maximum of 7% of the borrower’s property value); and
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    • Guarantor's property (total lending including any existing charges must not exceed 70% of the guarantors property value).
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If the borrower’s property is located in a postcode where LMI is required from a 70% LVR, the required loan structure is a 70% / 20% split (plus costs to a maximum of 7%). Any shortfall in funds must be provided from the borrower’s savings/deposit. See Security Lending Margins and Postcode Lookup Tool.

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A 70 / 20 (plus costs) split is:

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  • Application 1 is secured by the: +
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    • Borrower's property only (70% of the borrower’s property value); and
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  • Application 2 is secured by the:
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    • Borrower's property (20% plus costs to a maximum of 7% of the borrower’s property value); and
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    • Guarantor’s property (total lending including any existing charges must not exceed 70% of the guarantor’s property value).
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Notes:

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  • Total lending is defined as total existing debt secured by the guarantor property + amount pledged under the proposed guarantee + any existing guarantees secured by the guarantor's property.
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  • Where the guarantor offers a cash security, the maximum lending margin remains at 100%.
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  • Variations to Family Security Support loans are subject to the maximum total lending restriction of 70% of the guarantor’s property value where the variation results in an increase in exposure against a guarantor security property (such as where the loan has originally been secured by two guarantor properties and one is to be released).
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  • Variations to Family Security Support loans that have no detrimental impact to the exposure against a guarantor security property may be exempted from the total lending restriction of 70% where accepted by Credit. For example, where the LVR has increased simply due to a new valuation or where a variation results in a decrease of total lending against the guarantor security property from 80% to 75%.
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  • Where an existing guarantor who has provided Family Security Support to a family member requests to take out their own new or increased lending, they may do so up to standard lending margins and are not required to cap the lending to 70%.
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  • Where a Family Security Support loan is refinanced (internal or external), the original purchase costs may be refinanced where they have not yet been repaid.
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  • Repayments for Family Security Support loans must be on a Principal and Interest basis on the guaranteed loan (i.e. loan which has the guarantor property held as security). Interest Only repayments are not allowed on the guaranteed loan other than during the construction period for construction loans.
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8. Example: Purchase

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  • Sally Smith wants to borrow $300,000 to buy a property (Property A) valued at $285,000 and also to cover the associated purchase costs.
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  • The Loan to Valuation Ratio (LVR) for this example is 105%, which is outside of acceptable security limits.
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  • To help Sally get her loan, her parents have agreed to provide to the Bank a mortgage over their property (Property B).
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  • Property B is valued at $500,000 with a prior CommBank mortgage of $150,000.
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Sally's loan structure would be:

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Application 1Application 2
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  • Loan amount: $228,000
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  • In the name of: Sally Smith
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  • Secured by: Property A
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  • LVR: 80%, i.e. $228,000 / $285,000
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  • Loan amount: $72,000
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  • In the name of: Sally Smith
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  • Secured by:
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    • Property A
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    • Guarantee by Sally's parents supported by Property B
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  • Total lending on the guarantor’s security property = total debts and guarantees secured by the property ($150,000 + $72,000 = $222,000) / property value ($500,000) LVR = 44.4%
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In this example:

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  • The loan amount for the guaranteed loan ($72,000) is equal to 25% of the purchase price of the new property ($285,000) inclusive of associate costs which is within the required cap of 27%.
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  • The total lending against the guarantor’s security property is also within the acceptable limit of 70%. This is calculated as total lending ($150,000 + $72,000 = $222,000) / property value ($500,000) = 44.4%.
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Note: any redraw held needs to be considered when calculating total lending against the security value.

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9. Example: Top-up

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  • Omar purchased land for $170,000 last year and is looking to construct a property.
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  • Omar’s existing loan structure is:
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    • $140,000 secured by the land; and
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    • $36,000 secured by the land and his sister’s property.
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  • Omar needs an additional $300,000 to fund the construction of a property (as the land is already owned there are no purchase costs).
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  • The new property is valued at $500,000 on completion.
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  • Omar’s sister has offered her property valued at $350,000 as a guarantor security. The property secures an existing debt of $150,000.
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The new loan structure will be:

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Application 1Application 2
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  • Loan amount: $400,000
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  • In the name of: Omar
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  • Secured by: Omar’s land and build
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  • LVR: 80%, i.e. $400,000 / $500,000
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  • Loan amount: $76,000
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  • In the name of: Omar
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  • Secured by:
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    • Omar’s land and build
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    • Guarantee by Omar’s sister supported by her property valued at $350,000
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  • Total lending on the guarantor’s security property = total debts and guarantees secured by the property ($150,000 + $76,000 = $226,000) / property value ($350,000) LVR = 64.57%
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In this example:

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  • The loan amount for the guaranteed loan ($76,000) is equal to 15.2% of the land and build value of the new property ($500,000) which is within the required cap of 20%.
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  • The total lending against the guarantor’s security property is also within the acceptable limit of 70%. This is calculated as total lending ($150,000 + $76,000 = $226,000) / property value ($350,000) = 64.57%.
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10. Spousal Security Support

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  • Spousal Security Support recognises that ownership structures may differ with spousal relationships and provides flexibility in the application structure to ensure we can meet the needs of our customers.
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  • Spousal Security Support is available for married or de-facto couples. If approved, the spouse guarantees the loan, which is supported by the property they're offering as security and the guarantor must seek independent legal advice.
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  • We cover guarantors for Family Security Support, Property Share and Non-Personal Guarantees separately under Guarantor eligibility and conditions.
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+ Spousal Security Support recognises the family unit and helps our customers to: +
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  • Borrow more funds than they may have been eligible for without a security guarantee
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  • Eliminate the need to pay Lenders Mortgage Insurance (LMI) or Low Deposit Premium (LDP)
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  • Have repayment flexibility with IO acceptable at origination and in-life for Investment Home Loans only
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  • Have flexibility in their application structures with no application structure restrictions ie the Family Security Support structure of 80%/20% application split is not required. The application can be structured 50%/50% and even single application structures with one security are acceptable.
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Conditions

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  • We may only approve new and increased loan facilities, if we're satisfied that the borrower: +
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    • Has sufficient income to make repayments;
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    • Doesn't depend on the guarantor's income to service the loan; and
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    • Has an ownership interest in the security against the loan.
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  • Lenders Mortgage Insurance (LMI) and Low Deposit Premium (LDP) is available for Spousal Security Support.
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  • Legal advice is mandatory for Guarantors in all Spousal Security Support arrangements. You must advise the guarantor of this requirement and they must complete a Statutory Declaration to confirm they have obtained legal advice.
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Loan structure

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  • There is no set required loan structure for Spousal Security Support Guarantees.
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  • Interest Only repayment type is acceptable at origination and in-life on Investment Home Loans only.
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  • Lenders Mortgage Insurance is acceptable.
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Exclusions

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Spousal Security Support isn't available for:

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  • The guarantor's sole source of income can't be a Government pension or payment when they're using their principal place of residence as security, with the exception of where: +
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    • The principal place of residence being used as security is already owned jointly with the borrower; or
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    • In the case of joint security guarantors, one of the guarantor's sole source of income isn't a government pension or payment.
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  • Transportable or mobile home
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  • Loans where foreign income is used for servicing
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11. Guarantees for non-personal borrowers

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A non-personal borrower is where at least one borrower is a non-trading company or a non-trading company as a trustee for a trust, where the beneficiaries as per the trust deed are individuals or non-trading entities. Where a non-personal borrower is involved in an application, guarantees are required from company directors and shareholders. Note: A PCAA holder must approve where a guarantee is not taken from a shareholder, with appropriate rationale documented.

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Guarantors may provide support to non-personal borrowers in one or both of these ways:

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  • Security Support: when the non-personal borrower is unable to provide adequate security for the borrowing amount, a guarantor may be willing to provide security to assist.
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  • Servicing Support: when the non-personal borrower is unable to service the loan amount based on their income and total repayment commitments, a guarantor may be willing to provide income to assist with the loan repayments.
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For example:

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Guarantor providing servicing support onlyGuarantor providing servicing and security support
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  • ABC Pty Ltd wants to borrow $300,000 to help purchase a new property.
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  • ABC Pty Ltd.'s security property has been valued at $400,000.
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  • Loan to Valuation Ratio (LVR) for this example is 75% and therefore within acceptable security limits.
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  • Based on ABC Pty Ltd.'s current income and repayment commitments, ABC Pty Ltd can't service a $300,000 loan.
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  • In order to help ABC Pty Ltd get the loan, a company director agrees to act as a guarantor and provide servicing support.
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  • The guarantee provided is for the total amount of ABC Pty Ltd.'s loan.
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  • Servicing capacity is assessed using both ABC Pty Ltd and the company director's incomes and repayment commitments, allowing ABC Pty Ltd to borrow the $300,000 it requires.
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As no security is provided, it's an unsupported guarantee.

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  • ABC Pty Ltd wants to borrow $300,000 to help in purchasing a new property and also to cover the associated purchase costs.
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  • The security property has been valued at $285,000
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  • Loan to Valuation Ratio (LVR) is 105% and is outside acceptable security limits.
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  • Based on ABC Pty Ltd.'s current income and commitments, the company can't service a $300,000 loan.
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  • In order to help ABC Pty Ltd get the loan, a company director agrees to act as a supported guarantor and provide both servicing and security support.
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  • The guarantee provided is for the total amount of ABC Pty Ltd.'s loan.
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  • Servicing capacity is assessed using both ABC Pty Ltd and the company director's income and repayment commitments allowing ABC Pty Ltd to borrow the $300,000 it requires.
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As the guarantee is supported by security, it's a supported guarantee.

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For non-personal borrowers, we may approve new and increased credit facilities if the total ongoing financial commitments (including both new and existing commitments) can be serviced by the:

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  • Borrower's eligible income; or
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  • Combined eligible incomes of the (non-personal) borrower and guarantor after allowing both the borrowers' and guarantors' ongoing financial commitments
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You must consider the value of any security provided by the guarantor in the calculation of the Loan to Valuation Ratio (LVR) for the application. The security requirements for a guarantor are the same as those for a borrower.

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12. Guarantor Checklist

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Refer to the Interview Checklist below for required steps and guidance on key points to discuss during the interview. The Banking Code of Practice requires you to take extra care with our customers who may be vulnerable.

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StepAction
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Starting the interview:

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  • Face to face interviews (personal or non-personal): The Guarantor must be interviewed individually and separate from the borrower/s. The interview should be conducted in person, in English or with the use of interpreter services.
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  • Video Conferencing (VC) interviews (only acceptable for non-personal applications): The Guarantor must be interviewed individually and separate from the borrower/s. The Guarantor must turn their camera around the room to show the full area in which the interview is being completed. The Guarantor must confirm they're alone and unaccompanied during the interview. The interview should be conducted in English or with the use of interpreter services.
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  • Conduct identification checks – verify the Guarantor’s identify
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  • Provide the Guarantor Guide to the Guarantor
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  • Check the Guarantor meets the eligibility criteria as outlined in section 3 ‘Eligibility’ above
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  • Start a conversation to outline what a Guarantee is, assess why the individual wants to become a Guarantor and what their understanding is of providing a Guarantee
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Note:

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  • The key legal obligations involved in providing a guarantee are outlined in the Guarantor Guide.
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  • You must consider the guarantor’s unique circumstances when conducting the interview and record notes in the application. If there are any indicators identified – you must take extra care where appropriate and consider if the individual is still suitable to become a Guarantor as applicable.
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  • You must consider whether the Guarantor requires further support to understand the Guarantee
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  • Use your judgement during the interview to continually look for any vulnerabilities. Ask further questions as required to carefully understand the Guarantor’s situation. If you do identify any red flags you must terminate the interview and explain the Guarantor is not suitable. If you identify signs of financial abuse or vulnerability, please follow the steps detailed in Financial Abuse procedure.
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Discuss the risks and explain the key Banking Code of Practice (BCOP) disclosures:

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  • Explain the risks of providing a guarantee
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  • Highly recommend the Guarantor to seek independent legal and financial advice from an independent third party (i.e. not the borrower’s representative/s).
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  • For Property Share applications, advise the Guarantor that it is mandatory for Guarantors to seek independent legal advice
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  • Explain that the Guarantor may refuse to sign the guarantee or withdraw by providing written notice at any time before funding
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  • Explain that the guarantor has the right to limit their liability in accordance with BCoP and as allowed by law
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  • Explain that the guarantor can request information about the transaction or loan to be guaranteed, and if applicable, the guarantee might cover future credit facilities and variations of the existing loan.
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  • Explain that the Guarantee is for the life of the loan, or if they wish to be discharged earlier, it is subject to bank assessment, which will require the borrower’s consent as well
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  • Advise the Guarantor that they must wait at least three calendar days to review the Guarantor documents unless they are seeking independent legal advice
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Note:

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  • During the interview, you must consider if the Guarantor is suitable for the loan and if they should be required to seek independent legal advice before signing the Guarantee (see ’13. Guarantor Suitability’ and ‘15. Independent Legal Advice’ below for further guidance)
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  • If the guarantor is over the age of 61, you MUST discuss their retirement plan and exit strategy and record notes about this in your submission. You must explain to the guarantor that the guarantee may impact their future pension or retirement outcomes and you must confirm that they have considered these impacts.
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  • If the Guarantor does not wish to obtain independent legal and/or financial advice, confirm why and assess whether legal advice is required or if you are comfortable that the Guarantor understands the risks. You are required to leave notes in the application confirming this.
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Suggested conversation starters:

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  • Have you considered how you would repay the loan if the borrower defaulted?
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  • Have you considered what it might mean for you if you lost your property?
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  • Are you aware that being a Guarantor may impact your ability to apply for lending in your own name?
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  • Have you considered that you will still be responsible for the loan if there is a breakdown in your relationship with the borrower?
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  • Do you intend on talking to an independent legal and/or financial advisor about the potential risks and tax implications? If not – why?
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  • What are your retirement plans? Do you have plans to downsize? If so, what is your exit strategy?
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3.

Next steps:

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  • After the interview, you will be required to leave interview notes in the application comments and answer the following questions: +
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    • Why do you deem the Guarantor/s suitable?
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    • Were there any concerns and/or vulnerability indicators identified? If YES – provide details and explain why you are comfortable they are acceptable as Guarantor/s?
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    • Were there any other unique circumstances identified (i.e., personal / financial)?
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    • Will the Guarantor/s be seeking legal and financial advice? If NO – explain why you are comfortable they understand the risks?
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    • For each Guarantor 61+ years of age, what is their retirement plan and/or exit strategy?
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    • If you have identified the Guarantor/s are using their Owner-Occupied home as security and/or is receiving government assistance or aged pension as their sole income – explain how they meet exception criteria?
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  • Refer to ‘12. Interview Comment Examples’ for further guidance and examples on how to leave comprehensive interview comments
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  • You will also be required to complete an attestation in the Guarantor Declarations section in Apply Online to confirm that interview procedure has been followed
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Note:

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  • The Guarantor’s sole source of income cannot be a Government pension or payment when they are using their principal place of residence as security with the exception of: where the principal place of residence being used as security is already owned jointly with the borrower; or where in the case of joint security guarantors one of the guarantor’s sole source of income is not a Government pension or payment.
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13. Interview Comments - Examples

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See below examples of Guarantor Interview Comments which would be considered acceptable, not acceptable, or considered "too much" information. The below references are a guide only, interview comments should be in your own words and reflect your assessment of the Guarantor’s suitability and circumstances as assessed during the interview.

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Acceptable Examples (guide only, do not copy and paste)Non-compliant examples:Too much information – Example (information highlighted below is already covered in the Guarantor Declaration / not relevant or not appropriate)

Example 1 (Family Security Support):

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  • Why do I deem the Guarantor/s as suitable? Jane and Thomas are suitable guarantors as they mentioned they have been guarantors before and understand the associated risks and confirm they want to proceed to help their daughter, Mary.
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  • Why do I still view the Guarantor/s as suitable despite Owner-Occupied home and government assistance? The security property being provided is the Guarantors owner occupied property and Jane receives a government pension. The reason why I still deem them as suitable guarantors is because Thomas is still working and does not receive a government pension.
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  • Legal and financial advice? Guarantor/s will not be receiving legal or financial advice as they are comfortable that they understand the risks and they have been guarantors before.
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  • Exit strategy / retirement plan? Guarantors are over 61+ so exit strategy and retirement plan was discussed, Guarantor/s have a detailed plan with multiple unencumbered properties that they plan to sell in the future.
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  • Any other unique circumstances? Guarantor/s mentioned that they might be interested in purchasing another property in the future. They are aware that being a guarantor may impact their ability to apply for lending in their own name/s and were still comfortable to proceed.
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  • Concerns or vulnerabilities? No concerns or vulnerability identified by myself.
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Example 2 (Property Share):

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  • Why do I deem the Guarantor/s as suitable? Andrew wants to purchase a property with his brother, I explained to him the associated risks if his brother does not make his loan payments, Andrew fully understood and is happy to proceed.
  • +
  • Concerns or vulnerabilities? I had no concerns with this transaction or identified any vulnerabilities.
  • +
  • Legal and financial advice? Andrew was told mandatory independent legal advice is required as it is a Property Share application and will seek this advice.
  • +
  • Unique circumstances? There were no other unique circumstances which were identified.
  • +

Example 3 (Family Security Support):

+
    +
  • Why do I deem the Guarantor/s as suitable? Kelly is Tom’s mother and wants to help her son purchase his first property. She advised she brought up the idea to Tom to be a guarantor as she has seen how expensive the house prices are. I have known both Kelly and Tom as they are my longstanding customers and they have mentioned this is something they wanted to do previously. Risks were discussed and she understands this puts her investment property at risk if Tom is unable to pay his loan, however she is happy to proceed.
  • +
  • Any unique circumstances? The Guarantor didn’t speak English, we used interpretation services for the interview. The Guarantor was advised that she must seek independent legal advice and translation of the documents.
  • +
  • Exit strategy / retirement plan? She mentioned she does have plans to move to a retirement home in the future, however she has savings ready to support this transition.
  • +
  • Concerns or vulnerabilities? There are no signs of vulnerability or abuse.
  • +
Example 1
No notes left

Example 2
Questions are answered with simple Yes/No

Example 3 (doesn’t speak to the minimum standards):
BCOP: Guarantor, Co-Borrower
Interview co-borrower individually to borrower. Guarantor Guide supplied upon request.
Co-Borrower confirm that they will receive substantial benefit. Guarantor Guide supplied upon request.

Example 4 (doesn’t speak to minimum standards + indicates interview procedure has not been followed):
I interviewed all the guarantors and co-borrowers together, they were fine to proceed and happy. I provided them documents.

Example 5 (not in broker's own words):
Copy and paste of the examples template
 

Example 1:

+
    +
  • Natalie and Tristan have been properly identified and verified
  • +
  • The documents used for each customer were Guarantor Guide, PropertyShare guide.
  • +
  • The interview was conducted at 123 Fake Street with each Guarantor individually and in English with the use of interpreter services. The interpreter’s name was Kate and they have worked for Kate’s interpretation PTY LTD for 6 years. I have not worked with them before but they were 30 minutes early for the appointment.
  • +
  • The interview was conducted in person and separately from the borrower/s. The Guarantor/s were wearing blue jeans, red t-shirt and brand name sneakers even though it was a very hot day.
  • +
  • I explained the key BCoP disclosures to each Guarantor and risks of a Guarantee/being a Guarantor.
  • +
  • The Guarantor/s wants to become a guarantor because they want to help Lucy their daughter to purchase her first home. This is a common reason in my experience.
  • +
  • Natalie and Tristan have not acted as a guarantor before. They have had 6 other loans over their life, 3 cars and moved houses twice.
  • +
  • The Guarantor/s have considered what it might mean if they lost their security property and/or if there is a relationship breakdown with the borrower/s. They are aware that being a guarantor may impact on their ability to apply for lending in their own name/s. I have been the broker for the Guarantor and the borrower/s before and I am certain there will never be a relationship breakdown. I also know that the Guarantor/s will never be seeking new lending.
    • I highly recommended the Guarantor/s seek independent legal and financial advice and they indicated they will do this after the interview and advise if they do not wish to proceed.
  • +
  • The retirement plan and/or exit strategies for Natalie and Tristan is to sell their other unencumbered properties.
  • +
  • I informed each Guarantor that they must take at least 3 calendar days to review the Guarantee documents unless they have sought independent legal and financial advice and will complete a Statutory Declaration for Mortgages. I also advised the Guarantor/s that the borrower/s cannot witness the loan documents or be present at the time of signing.
  • +
  • The Guarantor/s were given a black and white and a colour copy of the Guarantor Guide
  • +
  • I have not identified any red flags or vulnerabilities during the interview process and nor have I identified any signs of the Guarantor/s being under duress or any signs of financial abuse.
  • +
  • Each Guarantor/s understood the information provided, discussed and has indicated they would like to continue with the process.
  • +
  • I have followed the Guarantor Interview Checklist and deem the Guarantor/s are acceptable.
  • +
+

 

+

14. Guarantor Suitability

+

The following table should be used as a guide to help you assess if an individual is suitable or not to become a guarantor. If you can answer yes to any of the indicators below then the guarantor is not suitable.

+ + + + + + + + + + + + + + + + + + + + + + + + + + + +
Questions to ask yourselfIndicators
Does the Guarantor appear to be under duress or are there any signs of financial abuse?
+
    +
  • Has the Guarantor indicated that they are under pressure to act as guarantor?
  • +
  • Has the Guarantor indicated that they feel obliged to support the borrower/s financially?
  • +
  • Does the Guarantor appear withdrawn, uneasy, and fearful (particularly of the borrower/s)?
  • +
Does the Guarantor appear illiterate? +
    +
  • Is the Guarantor unable to read and understand documents such as the Guarantor Fact Sheet (other than for the reason English is not their first language -for this reason see table below)?
  • +
  • Does the Guarantor have low levels of literacy education
  • +
Is the Guarantor likely to be put into hardship if the Guarantee was enforced? +
    +
  • Does the Guarantor’s financial position not support the payment of the proposed guaranteed amount (e.g. pension income, lack of assets or income, such as a Term Deposit, that they could potentially use to help repay the loan besides their property)?
  • +
  • Has the Guarantor indicated they cannot afford to seek independent legal advice?
  • +
  • Does the Guarantor appear to be suffering from any serious illness or mental illness?
  • +
Does the Guarantor appear incapable of making an informed choice? +
    +
  • Does the Guarantor appear to suffer from any cognitive or age-related impairment, which restricts their ability to make an informed choice (such as dementia)?
  • +
Has the Guarantors unique circumstances been considered? +
    +
  • Is the Guarantor a recent migrant?
  • +
  • Does the Guarantor have any other personal/financial circumstance causing significant concern?
  • +
  • Is there any other possible concerns or potential vulnerabilities?
  • +
+

 

+ +

You must consider if the Guarantor is suitable and/or whether independent legal advice is required: In all cases, you must recommend the Guarantor seek independent legal and financial advice from an independent third party (i.e. not the borrower’s solicitor).

+

The following Table can be used to help you determine if independent legal advice is required. If you can answer yes to any of the other considerations then the guarantor must seek independent legal advice.

+ + + + + + + + + + + + + + + + + + + + + + + +
Questions to ask yourselfIndicators
Does the Guarantor not understand or speak English? +
    +
  • If they don't speak English, a Statutory Declaration for Mortgages (002-421) must be completed by the Guarantor before a qualified witness confirming they have received independent legal advice and translation of the guarantee.
  • +

Note: The broker must obtain the declaration from the guarantor and image to the application.

When translator or interpreter services are required please refer to your relevant interpreter services processes or refer to the National Accreditation for Translators and Interpreters Ltd (NAATI) website for more information.

Is the Guarantor unable to understand the risks and obligations of signing a guarantee? +
    +
  • Does the Guarantor not understand the amount they are guaranteeing under the loan or the duration of the guarantee?
  • +
  • Does the Guarantor not understand that their property could be sold to cover the guarantee if the borrower stops making repayments?
  • +
  • If a Guarantor is required for servicing, do they not understand they are required to make regular loan repayments?
  • +

Note: this is only applicable to non-personal borrowers.

Is the Guarantor highly dependent on the borrower? +
    +
  • Is the guarantor’s financial position dependent on the borrower’s income or assets (e.g. a husband and wife where the assets are all in the name of the wife)
  • +
  • Is the Guarantor reliant on the borrower for care, particularly if they are living in the same house?
  • +
 Is there any unique circumstances that should be considered? +
    +
  • Is the Guarantee being provided for a sole company director, if so has the director recently become director for the loan prior to the application?
  • +
+

 

+

If independent legal advice is required, a Statutory Declaration for Mortgages (002-421) must be completed and imaged to the application.

+

 

+

16. Loan options

+

Customers can choose any Home Loan or Investment Home Loan product under a guarantor support arrangement. 

+

 

+

 

+

17. Lenders Mortgage Insurance (LMI)

+

LMI is available for security support only where borrowers / guarantors are in one of the following types of relationship:

+
    +
  • Marital
  • +
  • De facto; or
  • +
  • company and its directors
  • +
+

 

+

18. Loan Documentation

+

A Guarantor Pack will be posted directly to each guarantor. The guarantor/s must take three calendar days to review these packs before signing and returning to Group Lending Services in the reply paid envelope provided.

+

The Guarantor/s will also be required to complete and return a Guarantor Acknowledgement Form (provided in the pack) confirming the dates they received and signed the Guarantor Agreement. If the guarantor has not taken at least 3 calendar days to review their documents before signing, the pack will be reissued. Guarantors will only be exempt from this 3 day rule if they are a director of the borrowing company, or if they receive independent legal advice and complete and return the statutory declaration provided in their guarantor pack

+

Whilst the loan is marked as "Guarantor Support" or "Guarantor Support Home Loan", the Bank's offer documents will show the name of the loan as the name of the product selected (e.g. 1-year Guaranteed Rate Home Loan, Standard Variable Rate Investment Home Loan).

+

The borrower must not be present or sign as the witness when the Guarantor signs the loan documents.

+

 

+

19. Interest Rates

+

Standard Home Loan, Investment Home Loan, Line of Credit interest rates apply.

+

The interest rate will depend on whether the customer’s home loan is for owner occupied or investment purposes and on the repayment type they select – principal and interest or interest only. 

+

 

+

20. Fees

+

Standard Fees and Charges apply to Guarantor Support Loans.

+

Please note that there is no delegation to waive establishment fees for loans under Guarantor Support arrangements involving guarantors, except for MAV customers.

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Guarantor Guide

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Products

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Property Share

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Back to Home Loan Products

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Features and BenefitsEligibility CriteriaApplicable Loan OptionsLending Margins
+
    +
  • Property Share allows for borrowers to purchase one property using separate loan facilities. Note: A maximum of two loan facilities per security is allowed where each loan may have multiple borrowers. Borrowers can split their loan facility to best suit their needs (see example below).

  • +

 

+
    +
  • Each loan facility can be for different amounts, with different loan types, duration and payment structures.
  • +
+
    +
  • LVR is calculated on the combined debt and LMI (where applicable) will be split proportionately and capitalised to each loan.
  • +

 

 

+
    +
  • Property Share arrangements with only one application are acceptable, where both parties are purchasing a property togethertogether, but one party is borrowing, while the other is contributing cash. In these cases, the cash party must be reflected as the Guarantor for the borrower’s loan in CommBroker and as with all Property Share arrangements, they must obtain legal advice and complete a Statutory Declaration.
  • +

 

+
    +
  • All parties in the application/s (applicants and guarantors) must be owners of the property – i.e. no third party guarantors, including Government Guarantee Schemes.

  • +
  • Customers must prove servicing for their own loan facility.

  • +
  • It is mandatory that customers seek independent legal advice before entering into a Property Share arrangement and sign a Statutory Declaration which will be sent with the Guarantee to each Guarantor.

  • +

Property Share is available on all Home and Investment Home Loans. Mortgage Advantage (MAV) benefits may apply.

Loan purposes include:

+
    +
  • Owner occupied or investment property purchase
  • +
  • Home renovations (Top ups)
  • +
  • Consolidation of personal debt
  • +
  • Off the plan purchases
  • +
  • Personal needs
  • +
  • Personal investment
  • +

The circumstances of the loan will determine whether LMI may apply. Refer to Security Lending Margins for LVR limits and use the Postcode Lookup Tool for specific LMI Policy.

 

+

 

+

Interest Rates

+

Standard Home Loan and Investment Home Loan interest rates apply.

+

 

+

Fees and charges

+

Standard Fees and Charges apply.
A Security Guarantee fee will be payable on each loan.

+

 

+

Exclusions

+

Property Share is not available for:

+
    +
  • Equity Unlock Loan for Seniors
  • +
  • Business purposes
  • +
  • Bridging loans
  • +
  • Purchase of land
  • +
  • Building/construction loans
  • +
+

 

+

How does it work?

+

Standard Property Share Arrangement

+

Example:

+

Nick and Sue, and James are friends who currently rent a house together. They want to buy a house together valued at $540,000 but want to keep their finances separate.

+
    +
  • James takes a loan for $250,000 in his name (one loan facility);
  • +
  • Nick and Sue take out two loans totalling $250,000 in their name (one loan facility);
  • +
  • All loan facilities would be liable for LMI in this example.
  • +
+

Some examples of where Property share is a suitable option:

+
    +
  • First time buyers looking to buy property with friends
  • +
  • Multiple investors looking to invest together but keep their finances completely separate.
  • +
  • Parents seeking to help their child purchase their first home by contributing cash, while their child is borrowing. Both parties will own the property together (single application Property Share) Note: It is not a requirement to be a First Home Buyer.
  • +
  • Multiple generations purchasing a property to live in.
  • +
+

 

+

 

+

Standard Two- Application Property Share Arrangements - Process

+
    +
  • Complete two separate applications +
      +
    • Record in the notes that the applications are for Property Share, select "Guarantor Support Security" as a feature for each application.
    • +
    • Record details of the other application in the notes (on both applications) so these can be cross referenced i.e. loan amount/s product type/s and application id (if known)
    • +
    • Ensure the applicant in the first application is the guarantor of the second application, and the guarantor in the first application is the applicant of the second application.
    • +
    • Follow all requirements of the standard Guarantor Process, including providing details interview notes for each applicant.
    • +
    • When completing the Guarantors section you only need to include the Guarantor names- full details of the Guarantors personal particulars or financial position are not required as they have been provided in the other application
    • +
    • For online applications the system calculated LVR is only based on the single application (not the combined debt). This may result in the system decision incorrectly advising LMI is not applicable. All property share applications will be manually re-assessed so the security position (LVR/LMI) is done on a combined basis. You should await confirmation of the decision by a credit manager before conveying to your client.
    • +
    • Where LMI is payable the premium will be split proportionately between the applications.
    • +
    • The Statutory Declaration for Mortgages (002-421) will be sent to the guarantors for execution and is mandatory to complete. This document provides confirmation that they have sought independent legal advice regarding the guarantee and mortgage, and their rights and obligations as co-owners of the security property.
    • +
  • +
+

 

+

Single application Property Share arrangement Example

+

Dave and Sue want to help their son Sam to purchase a property They will have an ownership share in the property in lieu of a gift and therefore Sam’s parents will also be on title.

+

Property purchase price is $550,000. Ownership will be 80%Sam & 20% to Dave and Sue Maximum loan for Sam is $440,000 (80% LVR). The Guarantors- Dave and Sue will provide a 20% cash contribution to complete the purchase

+

LVR cannot exceed ownership split between the cash party and the borrower(s).

+

 

+

Single Application Property Share Arrangements - Process

+
    +
  • Property Share arrangements with only one application are acceptable, where both parties are purchasing a property together, but one party is borrowing their funds while the other is contributing cash.
  • +
  • Complete a single application for the party borrowing funds, and capture the party contributing cash as a guarantor.
  • +
  • Follow all requirements of the standard Guarantor Process, including providing details interview notes for each applicant.
  • +
  • The Statutory Declaration for Mortgages (002-421) will be sent to the guarantor (i.e. cash part) for execution and is mandatory to complete. This document provides confirmation that they have sought independent legal advice regarding the guarantee and mortgage, and their rights and obligations as co-owners of the security property.
  • +
+

 

+

 

+

Fact Sheet

+

 

+

 

+
+ The circumstances of the loan will also determine whether LMI may apply. Refer to Security Lending Margins for LVR limits and use the Postcode Lookup Tool to determine specific LMI Policy. +
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Rate Lock Features and Benefits

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Back to Home Loan Products

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Features

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  • Fixed Rates are subject to change until funding. Rate Lock is an optional feature that allows your customer to lock in their reference interest rates on new Fixed Rate home loan and Fixed Rate investment home loan applications for 90 days for a non-refundable fee, charged per fixed rate loan account. fixed rate loan account. 
  • +
  • The Rate Lock feature must be selected for each Fixed Rate loan account your customer is requesting the Rate Lock to be applied to. For example, your customer with two Fixed Rate loan accounts will need to apply for two Rate Locks.
  • +
  • Rate Lock Fee is charged per fixed rate loan account on each application.
  • +
+

 

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Rate Lock Eligibility

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    +
  • Rate Lock is not available for CommBank Green loan applications, switching, splitting, top-ups, loan purpose transfers or repayment changes.
  • +
  • Home Seeker applications are not eligible for Rate Lock and the rate discussed during the Home Seeker application can’t be locked in. If the application involves a purchase, a signed Contract of Sale must be received by CommBank prior to requesting Rate Lock.
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Apply for Rate Lock

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When Rate Lock was requested...Steps
New applications with Rate Lock requested at submission stageYou must select the Rate Lock feature in loan details section in ApplyOnline. Attach a Rate Lock Form to the application in the Documents tab before submission. See Rate Lock Process
New Rate lock Request for loan applications in progressComplete the Rate Lock Form (007-200) and email as a supporting document to tpbpaperlessloan@cba.com.au. along with application comments
+

 

+
    +
  • Note: The reference rate is only locked in once the form is imaged to the application, therefore it is critical that the completed form is received by TPBpaperlessloan@cba.com.au as a priority.
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Rate that’s locked in

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The reference interest rates applicable to your customers Rate Lock will be on the date we receive the completed Rate Lock consent from all applicants.

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Rate Lock Period

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Rate Lock will commence when the request is processed and expire 90 days after we process the Rate Lock request (which is when we charge the Rate Lock Fee). If your customer's Rate Lock expires on a non-business day, the expiry will be extended out to the next business day.
 

+

Request new Rate Lock after an existing one has expired

+
    +
  • Where a Rate Lock period expires and your customer takes no action, then the reference interest rates on funding will apply.
  • +
  • Rate Lock can't be extended, however a new rate lock can be requested at the new reference interest rates
  • +
  • For this new Rate Lock request, your customers will have to apply for a new Rate Lock at the new reference interest rates, this could be lower, higher or the same as their previously locked in reference interest rates.
  • +
  • Your customer must pay a new Rate Lock Fee.
  • +
  • You must follow up with your customer during this time to determine if Rate Lock is still required.
     
  • +
+

Trade-offs

+
    +
  • The Rate Lock Fee isn't refundable.
  • +
  • If rates go down, your customer doesn't automatically receive the lower rate, they'll need to break their rate lock to revert to the reference interest rate available on the funding date. The Rate Lock Fee won't be refunded.
  • +
  • If your customer changes Fixed Rate terms, they'll be charged another Rate Lock Fee if they want to lock in the new rate.
     
  • +
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Rate Lock Fee

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Fee amountWhen the fee appliesDelegation to waive or reduce the feeCollecting the fee

A fee of $750 will apply for each Rate Lock selected. The fee is payable when we process the Rate Lock request.

The rate lock fee is charged per fixed rate loan account in the application. For example, your customer applying for a Rate Lock on their 1 Year Fixed Rate and 2 Year Fixed Rate home loans will be charged two Rate Lock Fees (one for each loan).

The Rate Lock fee applies where your customer requests to Rate Lock their Fixed Rate home loan.

There is no delegation to waive the Rate Lock Fee

 

The fee is not refundable.

 

The Rate Lock fee will be debited from a customers Related Account when the Rate Lock request is processed. If there are insufficient funds in that account, or the account is no longer open, then the Rate Lock fee will be charged to the customers home loan and the customers home loan will go into arrears (and fees may be charged). The 90 days commences when the Rate Lock request is processed.

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Rate Lock Process

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Top Up (Loan Increase)

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Back to Top Up

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FeaturesBenefits
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    +
  • 2,000,000 maximum amount
  • +
  • Customers can Top Up their CBA or Colonial Home Loan or Viridian Line Of Credit account using one of the following methods: +
      +
    • Broker (by completing an internal refinance with a top up feature).
    • +
    • CBA Branch Network or by phone via Direct Banking (13 2224), and
    • +
  • +
  • Minimum increase amount $10,000.
  • +
  • If the existing loan is a fixed or guaranteed interest rate:
    - an Early Repayment Adjustment (ERA) / Early Termination Interest Adjustment (ETIA) will be payable on the existing balance and
    - the new maximum loan amount must be negotiated at current interest rates.
    Alternatively, your customer may choose to establish a separate loan account, although a Loan Service Fee will be charged on the additional loan account.
  • +
  • Top-ups are allowed on all existing solutions. The interest rate cannot remain on an introductory interest rate unless the Top Up borrowing represents more than 50% of the total new debt.
  • +
  • Loans may be rewritten over a maximum Contracted Loan Term of 30 years (from the date of top-up funding), subject to the usual credit test for Acceptable Repayment Term.
  • +
  • Existing special repayments must be either included or excluded in the new maximum loan amount contract.
  • +
  • Top ups funded on a progressive basis convert to interest only during the progressive period. Interest charging date will convert to 15th monthly until loan is fully drawn. Customers who have a Top up funded on a progressive basis must meet payments by direct entry during the interest only period. Subject to an acceptable security position being maintained, customers may fund entire loan and place funds in either the related account, redraw or MISA facility (this will ensure principal and interest repayments continue).
  • +
  • The customers instalment date remains the same and new instalment will apply one full month from anniversary date following funding.
  • +
  • LMI premiums (if applicable) will be calculated on the new loan amount using current LMI policy.  Previous LMI premiums paid will be subtracted from the amount payable.
  • +
+
    +
  • Existing customer information in CBA is used to assess the credit risk profile resulting in reduced manual verifications.
  • +
  • Customers will keep the same loan/account number
  • +
  • Simplified loan documentation, a Notice of Variation (NOV) replaces the full loan contract. Customers can choose to receive a NOV via NetBank. Customers can also opt to receive a SMS alert when NOV is delivered to NetBank.
  • +
  • Funding process is automated and removes the need for manual funding.
  • +

For all current commission structures and information please refer to your Head Group.

+

 

+

Top Up Eligibility

+

If you answer ‘Yes’ to any of the following questions, then the application is ineligible for the Top Up application and an internal refinance with a top up feature must be completed.

+
    +
  1. Is there a change to existing security (including prior or subsequent mortgages)?
  2. +
  3. Is there a change to existing Borrowers or Guarantors?
  4. +
  5. Is there a requirement for any CBA debt with the same security to be refinanced/ repaid from the proceeds of the top up?
  6. +
  7. Does the loan require progressive payments?
  8. +
  9. Was the existing loan funded within the last 6 months (NOTE: This includes final progress payments)
  10. +
  11. Is the existing loan an Interest Only loan that has less than 6 months to expiry of the interest only period?
  12. +
  13. Does the purpose of the top up differ from the current structure of the loan i.e. Investment purpose on Owner Occupied Home Loan?
  14. +
  15. Is the existing loan in the name of a Company or Trust?
  16. +
  17. Is the existing loan a CBA Staff Home Loan?
  18. +
  19. Is the existing loan an overdraft (except Viridian Line of Credit or Colonial Line of Credit)?
  20. +
  21. Is the existing loan an Equity Unlock Loan for Seniors?
  22. +
  23. Is the existing loan an Interest in Advance loan?
  24. +
  25. Is the purpose of the loan or the existing loan for Bridging Finance?
  26. +
  27. Is cash the sole security for the existing loan?
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  29. Was the previous loan application on this loan (either new or Top Up) prior to 01/11/1996 and involved a Guarantor?
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  31. Does the loan to be topped up have a $0 balance or has a credit balance?
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  33. Was the existing loan originated via HomePath?
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  35. Does the loan involve a servicing guarantor and/or does the customer topping up have another loan which involved a guarantor?
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  37. Does the security on the loan include a Company Title property?
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The following features cannot be applied to a Top Up Application:

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  • Switching
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  • Rate Lock
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  • New Split Loan
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  • Loans not fully funded
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  • Loans to repay an OFI Home Loan
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Top Up Process

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Home Loans

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Find out more about our range of market leading home loan products, including our Viridian Line of Credit, our Mortgage Advantage (MAV) package and Property Share which allows friends to buy a property together but keep their finances separate.

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Home Loan Products

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MAV Package                                                              Green Loan

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Standard Variable Rate                                                

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Fixed Rate Home Loan                                                

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Extra Home Loan         

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Digi Home Loan                                                                                 

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Borrowing Options

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Rate Lock

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Interest Off-Set Account

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Home Seeker Pre-Approval

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Switching Loans

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Products at a Glance

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Home Loan Comparison Table

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Product Costs & Risks

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Everyday Offset

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Eligibility Criteria

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This product is available to:

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  • Customers who hold an eligible Standard Variable Rate (SVR) home or investment home loan.
  • +
  • Only available in the names of borrowers to the home loan, e.g. Ben and Jerry have an eligible home loan, an Everyday Offset can be applied to:
  • +
  • Ben's individual account; or
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  • Jerry's individual account; or
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  • Ben and Jerry's joint account; but
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  • Not to Tom and Jerry's joint account.
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  • Individuals.
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Customer objectives, financial situation and needs

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This product is for customers wanting the ability to reduce the interest payable on their SVR loan and use the account as a transaction account for everyday banking purposes.

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Key features

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  • No monthly account fee, but charges other fees for using certain features.
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  • Credit balances in the account reduce the balance on which we charge interest from a linked SVR home loan.
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  • Deposit money into the account and access this money by:
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  • Keycard;
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  • Debit Mastercard;
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  • Platinum Debit Mastercard;
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  • World Debit Mastercard;
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  • Direct Debit;
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  • Online banking including NetBank, CommBank App, CommBiz, CommBiz App;
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  • Phone Banking;
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  • Staff assisted channels e.g. in branch, over the phone, with a relationship manager or mobile banker and Australia Post Offices; and
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  • ATMs.
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  • The account may become overdrawn when honouring a payment. Customers incur a cost when their account becomes overdrawn. This feature can be deactivated at anytime by the customer using the CommBank App, Netbank, in branch or by calling Commbank and is only available for customers aged 18 and over.
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Note: Customers need to consider the tax implications of taking up the Everyday Offset for an investment home loan or Interest Only loan, as this feature may not be suitable for their needs.

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Offset Functionality

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  • When it's linked to an eligible Standard Variable Rate (SVR) home loan or investment home loan, 100% of the balance of the Everyday Offset is offset daily against the debit balance of the loan.
  • +
  • Where the Everyday Offset balance is greater than the total amount of the SVR home loan / investment home loan balance, the offset only applies to the amount of the loan remaining.
  • +
  • CommBank don't pay credit interest on an Everyday Offset account even if the balance of the account exceeds the balance of the linked home loan.
  • +
  • Multiple Everyday Offsets (up to a maximum of 99) can be linked to the same SVR home loan or investment home loan, provided they’re in the name(s) of the loan borrowers
  • +
  • An Everyday Offset can’t be linked to multiple home loans
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Accounts that can be switched to an Everyday Offset

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A range of eligible transaction accounts can be switched into an Everyday Offset, enabling customers to retain existing account numbers:

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  • Smart Access
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  • Streamline Basic
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  • Private Bank Account
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  • Viridian Line of Credit
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  • NetBank Saver
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  • GoalSaver
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  • Cash Investment Account
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  • Complete Access (withdrawn)
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  • AwardSaver (withdrawn)
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  • Cash Management Call Account (withdrawn).
  • +
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Account access options

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Access optionsAvailable
CBA Branch and Agency network
NetBank

CommBiz

Telephone Banking

Cards (ATM, EFTPOS / EFTPOB, Maestro / Cirrus / Visa Plus):

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  • Debit Mastercard
  • +
  • Keycard
  • +
Passbook
BPAY
Direct debit / periodical payments (including scheduled transfers and AFTs)

Direct credits

Osko payments
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Note: Customers with an existing home loan may submit a request for an Everyday Offset account via the CommBank app (see how to do so here under ‘How to apply’), or alternatively may be referred to Broker Customer Connect or call us on 13 2224.

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Fact Sheet

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Smart Access

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Home Loan Interest Rates and Fees

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Everyday Offset process

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The target market for this product will be found within the product’s Target Market Determination, available here

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Money management tools +

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Easy to use money management tools to help you stay on top of your finances.  

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Manage your expenses +

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Use StepPay to manage your everyday expenses and access up to $2,000 credit with no interest and no monthly fees.

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Find out more about StepPay

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Keep track of your spending & saving +

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Stay on top of your bills, set savings goals and more – all in one place.

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Discover Money Plan + +

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Stay in control of your bills +

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Predict bills and manage your regular payments and subscriptions in the CommBank app.

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Get started with Bill Sense + +

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Track your spending habits +

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Categorise your spending and see where your money is going.

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Budget & save +

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Reach your money goals with our range of savings tools and tips.

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Learn to budget and save + +

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Identify potential spare cash +

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Have potential spare cash predicted and identified each pay cycle so you can grow your savings.

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Find the latest government grants or rebates you may be able to claim

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Answer a few simple questions in NetBank or the CommBank app and we’ll help you find grants, rebates and concessions you may be eligible to claim. 

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+ Try Benefits Finder + +

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Financial support to help manage your loan repayments +

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If you’re experiencing temporary financial difficulty or if your circumstances have changed, get in touch with us early for help. We’ll work with you on a personalised basis to find solutions to help manage your loan. 

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Home loan support options are available for eligible customers. Take a look at our range of options to help with your repayments.

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Cost of living tips

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Hear tips1 from our Personal Finance Expert, Jess Irvine, that may help you with the rising cost of living. 

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3 ways to budget your money

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How to get help if you’re struggling with the rising cost of living

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5 ways to combat the rising cost of living

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5 ways to cut your grocery bills

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Lower costs on insurance +

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    There are a few things you can do to bring costs down on your car, home, health and/or life insurance including:

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    • Adjusting your excess to reduce your premium 
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    • Review your optional cover inclusions and remove any you don’t need 
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    • Update the agreed value of your car
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    • Review your building and contents sum insured with the Building Calculator and Contents Calculator
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    • Check out our car insurance comparison tool
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    • You can also choose to pay your home and car insurance monthly with no additional premium
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Prepare your business for interest rate rises +

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Learn how a changing rate environment could impact your business and tips to prepare. 

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Business rate rise support

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Track your cashflow +

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See a monthly summary of your incoming and outgoing cash flow on eligible business accounts, at a glance. 

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Explore Business cash flow view

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Stay in control with Smart Alerts +

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Set alerts in the CommBank app or NetBank and we'll instantly tell you if your account balance is low, high, overdrawn or if you've just been paid. 

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Explore Smart Alerts

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Latest offers & deals

+ +
+

CommBank Yello Cashback Offers

+

Access exclusive shopping offers from your favourite brands.

+ + +

+ Discover CommBank Yello Cashback Offers + +

+
+ +
+

Partner discounts & deals

+

Get more out of being a CommBank customer with great deals on nbnTM and phone plans (including exclusive discounts for business owners) and conveyancing services, as well as access to wholesale electricity prices.
+

+ + +

+ See all partner offers + +

+
+ +
+

Customers with eligible health and life policies can utilise the AIA Vitality program to access exclusive shopping vouchers and discounts across a range of brands and gym memberships.
+
+

+ + +

+ Find out more about AIA Vitality + +

+
+ + +
+
+ + +
+ + + + + + + + + + + + + +
+ +
+ + +
+ + + + +
+
+ + + + + + +
+
+
+
+

Other resources & support +

+

There are a range of independent resources that can help you with managing cost of living expenses.

+

+ + +
+
+
+ +
+

Community & independent resources +

+
+

    +
  • MoneySmart has a number of resources to help you with managing cost of living expenses.
  • +
  • The National Debt Helpline  is a not-for-profit service that can help you with debt. Access free, confidential financial counselling directly from their website or chat to a financial counsellor.
  • +
  • Way Forward is a not-for-profit organisation to assist with long-term financial difficulty and managing debts. If you have debts across multiple organisations and your circumstances are unlikely to change for some time, call Way Forward on 1300 045 502.
  • +
  • AskIzzy is a free and anonymous website that connects people in need with housing, a meal, money help, family violence support, counselling and much more.
     
    +
    +
    +
  • +
+

+
+ + +

Find more support resources + +

+ +
+
+ + + +
+
+ +
+
+ + + + + + + +
+ +
+ + + + +
+ + +
+ +

Message us in the CommBank app

+ +
+

If you're experiencing financial difficulty or need support with repayments, our virtual assistant can help you find answers or connect you to a specialist to discuss your options.

+ + +

+ How to message us + +

+
+ + +
+
+ + +
+ + + + + +
+ +
+ + +
+ + + + +
+
+ +
+ + +
+

Be aware of scammers who thrive in a cost of living crisis +

+
+ +
+ + + +
    + +
  • +
    + +

    While you’re thinking about how to cut spending or earn extra cash as costs of living continue to increase, scammers are thinking of ways to take advantage of the situation.

    + + +

    + Tell me more + +

    + +
    + +
  • +
+ + +
+ +
+ + + + + + +
+
+ + +
+ +
+ +
+
+ + + + + + + + + + + +
+
+ +
+ + +
+

Things you should know +

+
+ +
+ + + +
    + +
  • +
    + +

    1This presentation is intended to provide general information of an educational nature only. As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Terms and conditions for the CommBank products and services mentioned should be considered before making any decisions. Applications for finance are subject to approval. Fees and charges may apply.

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+ + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/policy/CBA/All/latest/coronavirus/faqs.html b/policy/CBA/All/latest/coronavirus/faqs.html new file mode 100644 index 0000000..7fa275c --- /dev/null +++ b/policy/CBA/All/latest/coronavirus/faqs.html @@ -0,0 +1,2120 @@ + + + + + + + + + + + Cost of living - CommBank + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Money management tools +

+

Easy to use money management tools to help you stay on top of your finances.  

+

+ + +
+
+
+ +
+

Manage your expenses +

+
+

Use StepPay to manage your everyday expenses and access up to $2,000 credit with no interest and no monthly fees.

+

+
+

Find out more about StepPay

+ + + +
+
+
+ +
+

Keep track of your spending & saving +

+
+

Stay on top of your bills, set savings goals and more – all in one place.

+

+
+ + +

Discover Money Plan + +

+ +
+
+
+ +
+

Stay in control of your bills +

+
+

Predict bills and manage your regular payments and subscriptions in the CommBank app.

+

+
+ + +

Get started with Bill Sense + +

+ +
+
+
+ +
+

Track your spending habits +

+
+

Categorise your spending and see where your money is going.

+

+
+ + +

Start tracking your spending + +

+ +
+
+
+ +
+

Budget & save +

+
+

Reach your money goals with our range of savings tools and tips.

+

+
+ + +

Learn to budget and save + +

+ +
+
+
+ +
+

Identify potential spare cash +

+
+

Have potential spare cash predicted and identified each pay cycle so you can grow your savings.

+

+
+

Discover Smart Savings

+ + + +
+
+ + +
+
+ +
+
+ + + + +
+ + +
+ +

Find the latest government grants or rebates you may be able to claim

+ +
+

Answer a few simple questions in NetBank or the CommBank app and we’ll help you find grants, rebates and concessions you may be eligible to claim. 

+ + +

+ Try Benefits Finder + +

+
+ + +
+
+ + +
+ + + + + +
+ +
+ + +
+ + +
+ +
+ + + + +
+
+ + + + + + +
+
+
+
+

Financial support to help manage your loan repayments +

+

If you’re experiencing temporary financial difficulty or if your circumstances have changed, get in touch with us early for help. We’ll work with you on a personalised basis to find solutions to help manage your loan. 

+

+ + +
+
+
+
+ + +
+
+

Support for home loan customers +

+
+

Home loan support options are available for eligible customers. Take a look at our range of options to help with your repayments.

+

+
+ + +

More about home loan support + +

+ +
+
+
+
+ + +
+
+

Credit card & personal loan support +

+
+

If you're finding it hard to keep up with credit card or personal loan repayments, see how we can help. 

+

+
+ + +

Get support + +

+ +
+
+ + +
+
+ +
+
+ + + + +
+
+

Are you experiencing financial difficulty? +

+
+ + +

+ Get help + +

+ +
+
+ + + +
+ + +
+ +
+ + + + +
+
+ + + + + + +
+
+
+
+

Cost of living tips

+

+

Hear tips1 from our Personal Finance Expert, Jess Irvine, that may help you with the rising cost of living. 

+

+ + +
+
+ +
+
+ + + + + + +
+
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+ +
+ +
+ +
+

3 ways to budget your money

+

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How to get help if you’re struggling with the rising cost of living

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5 ways to combat the rising cost of living

+

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+

5 ways to cut your grocery bills

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Lower costs on insurance +

+
+ +
+ + + +
    + +
  • +
    + +

    There are a few things you can do to bring costs down on your car, home, health and/or life insurance including:

    +
      +
    • Adjusting your excess to reduce your premium 
    • +
    • Review your optional cover inclusions and remove any you don’t need 
    • +
    • Update the agreed value of your car
    • +
    • Review your building and contents sum insured with the Building Calculator and Contents Calculator
    • +
    • Check out our car insurance comparison tool
    • +
    • You can also choose to pay your home and car insurance monthly with no additional premium
    • +
    + + + + +
    + +
  • +
+ + +
+ +
+ + + + + + +
+
+ + +
+ +
+ + + + +
+
+
+
+

Have a small business?  +

+

We know you have unique needs as a small business owner. We have a range of support options and exclusive offers for business

+

+ + +
+
+
+ +
+

Prepare your business for interest rate rises +

+
+

Learn how a changing rate environment could impact your business and tips to prepare. 

+

+
+

Business rate rise support

+ + + +
+
+
+ +
+

Track your cashflow +

+
+

See a monthly summary of your incoming and outgoing cash flow on eligible business accounts, at a glance. 

+

+
+

Explore Business cash flow view

+ + + +
+
+
+ +
+

Stay in control with Smart Alerts +

+
+

Set alerts in the CommBank app or NetBank and we'll instantly tell you if your account balance is low, high, overdrawn or if you've just been paid. 

+

+
+

Explore Smart Alerts

+ + + +
+
+ + +
+
+ +
+
+ + + + +
+ + +
+ +

Latest offers & deals

+ +
+

CommBank Yello Cashback Offers

+

Access exclusive shopping offers from your favourite brands.

+ + +

+ Discover CommBank Yello Cashback Offers + +

+
+ +
+

Partner discounts & deals

+

Get more out of being a CommBank customer with great deals on nbnTM and phone plans (including exclusive discounts for business owners) and conveyancing services, as well as access to wholesale electricity prices.
+

+ + +

+ See all partner offers + +

+
+ +
+

Customers with eligible health and life policies can utilise the AIA Vitality program to access exclusive shopping vouchers and discounts across a range of brands and gym memberships.
+
+

+ + +

+ Find out more about AIA Vitality + +

+
+ + +
+
+ + +
+ + + + + + + + + + + + + +
+ +
+ + +
+ + + + +
+
+ + + + + + +
+
+
+
+

Other resources & support +

+

There are a range of independent resources that can help you with managing cost of living expenses.

+

+ + +
+
+
+ +
+

Community & independent resources +

+
+

    +
  • MoneySmart has a number of resources to help you with managing cost of living expenses.
  • +
  • The National Debt Helpline  is a not-for-profit service that can help you with debt. Access free, confidential financial counselling directly from their website or chat to a financial counsellor.
  • +
  • Way Forward is a not-for-profit organisation to assist with long-term financial difficulty and managing debts. If you have debts across multiple organisations and your circumstances are unlikely to change for some time, call Way Forward on 1300 045 502.
  • +
  • AskIzzy is a free and anonymous website that connects people in need with housing, a meal, money help, family violence support, counselling and much more.
     
    +
    +
    +
  • +
+

+
+ + +

Find more support resources + +

+ +
+
+ + + +
+
+ +
+
+ + + + + + + +
+ +
+ + + + +
+ + +
+ +

Message us in the CommBank app

+ +
+

If you're experiencing financial difficulty or need support with repayments, our virtual assistant can help you find answers or connect you to a specialist to discuss your options.

+ + +

+ How to message us + +

+
+ + +
+
+ + +
+ + + + + +
+ +
+ + +
+ + + + +
+
+ +
+ + +
+

Be aware of scammers who thrive in a cost of living crisis +

+
+ +
+ + + +
    + +
  • +
    + +

    While you’re thinking about how to cut spending or earn extra cash as costs of living continue to increase, scammers are thinking of ways to take advantage of the situation.

    + + +

    + Tell me more + +

    + +
    + +
  • +
+ + +
+ +
+ + + + + + +
+
+ + +
+ +
+ +
+
+ + + + + + + + + + + +
+
+ +
+ + +
+

Things you should know +

+
+ +
+ + + +
    + +
  • +
    + +

    1This presentation is intended to provide general information of an educational nature only. As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Terms and conditions for the CommBank products and services mentioned should be considered before making any decisions. Applications for finance are subject to approval. Fees and charges may apply.

    + + + + +
    + +
  • +
+ + +
+ +
+ + + + + + +
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+ + + + + + + + + + + + + + + + + + + + + + + + + +
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+ + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/policy/CBA/All/latest/home-loan-direct-debit-repayments.html b/policy/CBA/All/latest/home-loan-direct-debit-repayments.html new file mode 100644 index 0000000..c67fa69 --- /dev/null +++ b/policy/CBA/All/latest/home-loan-direct-debit-repayments.html @@ -0,0 +1,1849 @@ + + + + + + + + + + + Home loan repayments - CommBank + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Understanding home loan repayments +

+
+

Things you need to know about how home loan repayments work and why they might change over the life of your loan.
+
 
+ +

+ + +
+
+ + +
+

Understanding home loan repayments +

+
+ +
+ +
+

Things you need to know about how home loan repayments work and why they might change over the life of your loan.
+
 
+ +

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+
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+

Manage your home loan repayments +

+
+ +
+ + + +
    + +
  • +
    + +

    Direct debit repayments

    +

    You can modify your repayment amount, frequency, date, or the account your repayments are taken from through the CommBank app or by logging onto NetBank. You can also cancel your direct debit this way. 
    +
    +To set up your direct debit arrangement or to make any other requests, you can phone us on 13 2224 (8am-7pm Syd/Melb time on Monday-Friday and 9am-2pm Syd/Melb time on Saturday) or visit your nearest CommBank branch.  

    +

    To make direct debits from another financial institution or from any accounts not in your name(s), review and complete the DDR form before contacting us.
    +

    + + +

    + Change direct debit + +

    + +
    + +
  • +
    + +

    Increase or decrease your repayments

    +

    By increasing your repayments, you can pay off your home loan faster and reduce the interest you’ll pay over time.

    +

    Alternatively, you can reduce your repayments to free up some cash, provided we’ve reduced the interest rate or you’ve gotten ahead on your loan by making additional repayments.

    +

    When you change your repayments online, we’ll do all the checks to make sure your new repayment amount is enough to repay the loan in remaining contracted loan term.

    + + +

    + Change amount + +

    + +
    + +
  • +
    + +

    Monthly, fortnightly or weekly repayments

    +

    You can choose to make your Principal and Interest home loan repayments monthly, fortnightly or weekly. Increasing the frequency of your repayments can help you pay less interest over the life of the loan. 

    +

    You might also want to consider aligning your repayment date to a few days after you get paid to avoid missing repayments. This could make it easier to stay on track with other large outgoings you may have. 

    +

    For Interest Only payments, you can only pay monthly.
    +

    + + +

    + Change date or frequency + +

    + +
    + +
  • +
+ + +
+ +
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+
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+
+ +
+ + + + +
+ + + +
    + +
  • +
    + +

    Interest Only vs Principal and Interest

    +
      +
    • Principal and Interest repayments reduce your home loan balance and cover the interest owed each repayment. However, your minimum monthly repayment amount will be higher compared with Interest Only
    • +
    • Interest Only repayments will lower your minimum monthly repayment amount, but you'll pay more interest over the life of your loan
    • +
    + + +

    + Tell me more + +

    + +
    + +
  • +
    + +

    Switch to a Principal and Interest home loan

    +
      +
    • To switch in NetBank, go to 'Settings' and select 'Change home loan repayment type'
    • +
    • To switch in the CommBank App, tap 'View accounts' then choose your home loan. Tap 'Manage loan' and then 'Change to Principal & Interest / Interest only'.
    • +
    + + +

    + Switch in NetBank + +

    + +
    + +
  • +
+ + +
+ +
+ + + + + + +
+
+ + + + +
+ + +
+ +

Changing circumstances

+ +
+

If your circumstances change unexpectedly, accessing additional home loan repayments you’ve made could be an option.

+ + +

+ Tell me about accessing additional repayments + +

+
+ +
+

Repayment relief

+

If your circumstances do change, and you think you’ll find it difficult to meet your required repayments, we can help.

+

Talk to one of our lenders to discuss your options, which can include extending your loan term to reduce your required monthly repayments.

+

Contact us

+ + + +
+ + +
+
+ + +
+ + + Father and daughter in kitchen + + +
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+
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+

Home loan support +

+
+ +
+ + + +
    + +
  • +
    + +

    See what options are available to home loan customers needing financial assistance.

    + + +

    + More on home loan support + +

    + +
    + +
  • +
+ + +
+ +
+ + + + + + +
+
+ + + + +
+ +
+
+

Tools & support +

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+ + + + +
+ + + + +
+ + + + + + + +
+ + +
+ +

Message us 24/7

+ +
+

Get help from Ceba in the CommBank app or connect with a specialist who can message you back. You’ll need CommBank app notifications turned on so you know when you’ve received a reply. 

+ + +

+ Message us + +

+
+ + +
+
+ + +
+ + + Get help + + +
+ +
+ + +
+ + + +
+ +
+ + +
+ +
+ +
+
+ + + + + + + + + + + +
+
+ +
+ + +
+

Things you should know +

+
+ +
+ + + +
    + +
  • +
    + +

    As this advice has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances before acting on the advice. You should also read our Financial Services Guide.

    + + + + +
    + +
  • +
+ + +
+ +
+ + + + + + +
+
+ + + + +
+ + + + +
+ + +
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+ + + + + + + + + + + + + + + + + + + + + + + + + +
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+ + + + +
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+ + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/policy/CBA/All/latest/support-for-home-loan-customers.html b/policy/CBA/All/latest/support-for-home-loan-customers.html new file mode 100644 index 0000000..8a9b7bd --- /dev/null +++ b/policy/CBA/All/latest/support-for-home-loan-customers.html @@ -0,0 +1,1815 @@ + + + + + + + + + + + Support for home loan customers - CommBank + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+ + + + + + + + + + + + +
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+ + +
+ + + + + + +
+ + + +
+ + + + +
+
+ + + + + + +
+
+ +
+ + +
+

Support for customers with a home loan +

+
+ +
+ + + + + + +
+ +
+ + + + + + +
+
+ + + + +
+
+
+
+

Where to go for help

+

+ +

Hear tips1 from our Personal Finance Expert, Jess Irvine, that may help you with the rising cost of living. 

+

+ + +
+
+
+
+ + + + + + +
+
+ + + +
+ +
+ +
+ + + +
+ + +
+ + + + +
+ + +
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+

Financial support +

+ + + + + +
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+ + + + + + +
+ + + + +
+ +
+ + + + + + + + + + + +
+
+
+

Are you experiencing financial difficulty?
+

+

+
+ + +
+

If you need help with repayments we encourage you to reach out to us early, so we can help find the right solution for you.

+

 

+

 

+

 

+ + + + +
+ +
+ + + Get help + + +
+
+
+ + + + + +
+ + + + +
+ + + + +
+ +
+ + + + + + + + + + + +
+
+
+

See how easy it is to manage your home loan repayments online
+

+

+
+ + +
+

You can manage repayments, change loan types, see your loan balance and transactions all in the CommBank app and NetBank.

+

 

+

 

+

 

+ + + + +
+ +
+ + + Manage repayments + + +
+
+
+ + + + + +
+ + +
+ + +
+ +
+
+ + +
+ +
+ + + + +
+
+ + + + + + +
+
+ +
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+

Support with managing your expenses +

+
+ +
+ + + + + + +
+ +
+ + + + + + +
+
+ + +
+ +
+ + + + +
+
+ + + + + + +
+
+
+
+

More support & services +

+ + + +
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Cost of living support +

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Discover tools, tips and guidance articles to help you with the everyday cost of living.

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Tell me more + +

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Access external support services +

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In addition to contacting us, you may also find these external support services helpful if you’re experiencing financial hardship.

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Find the latest government grants or rebates you may be able to claim +

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Answer a few simple questions in NetBank or the CommBank app and we’ll help you find grants, rebates and concessions you may be eligible to claim. 

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Try Benefits Finder + +

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Tools & tips for managing your money +

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More everyday finance tips + +

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Try different scenarios with our loan repayments calculator +

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See how changes to repayments, interest rates or length of your loan can impact your current home loan.

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Home loan repayments calculator + +

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FAQs +

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    Why have my required repayment amounts increased?

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    Your minimum required repayment may have increased because one or more of the following things have happened:

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    • The interest rate for your home loan has increased. View our customer support page for our latest rate change information
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    • Your fixed-term, interest-only or introductory interest rate period has ended, so the interest rate used to calculate your repayment amount has changed
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    • You’ve taken money out of your available redraw balance.
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    If I have an existing collections or hardship arrangement, does this impact my existing arrangements?

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    If we’ve agreed to a payment deferral or for you to pay less than your minimum payment, please continue to comply with the agreed terms. We’ll contact you at the end of your current arrangement and work with you in light of this change to your minimum required repayment amount.

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    If you’re paying your minimum repayments plus extra to clear any arrears, you’ll need to pay the increased minimum repayment plus the extra to clear the arrears in the agreed time. If you’re unable to do so, please contact us and we will amend your payment arrangement so that we can continue to support you.

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    If you have any questions around your agreed payment arrangement, please call 13 30 95 between 8am and 9pm Monday to Friday or 9am to 2pm Saturday (Sydney time).

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Things you should know +

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    An Everyday Offset is a transaction account linked to your eligible Standard Variable Rate home loan or Investment home loan. Any money you put into your Everyday Offset reduces the balance on which we charge interest. This means you’ll only be paying interest on the difference.

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    Applications are subject to credit approval. Full terms and conditions will be included in our loan offer. Fees and charges are payable. Interest rates are subject to change.

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    As this advice has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances before acting on this advice.

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    The Bank makes no representation about the future direction of interest rates.

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When to get financial support +

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Make contact with us as soon as you’re worried that you’ll miss a payment or will be unable to meet your ongoing payments. This means we can work with you to ease any stress by discussing your situation and payment options. You can message us in the CommBank app anytime, request help online or call us.
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Reach out for support early +

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Increases to your everyday expenses such as cost of living pressures or a change in your circumstances can require planning and adjusting how you manage your household budget.

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If you’re struggling to keep up or worried about managing your debt repayments in the future, get in touch with us asap.

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We can help with tailored support to suit your needs, or you can visit our financial support hub to find more information that can help you day to day.

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Why you may need financial support +

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There are many reasons you can find yourself struggling to meet your repayments, including:

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Missed or late payments? +

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If you’re worried that you’ll miss a payment, or will be unable to meet your ongoing payments, please contact us.

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It’s important to talk to us if you think you will not be able to meet your payments, even if it’s only short term. 

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Any missed or late payments can result in additional charges such as late fees and may impact your credit report.

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Understand how missed or late payments may impact your credit report.

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Financial hardship arrangements +

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    What is a financial hardship arrangement?

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    If you're struggling to make repayments, entering into a financial hardship arrangement may assist you during this time.

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    We can provide an alternative payment arrangement for a period of time, so you don’t get too far behind on your credit card or loan. This may be agreeing to a deferral of your repayments or making reduced payments. 

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    Can hardship impact your credit score?

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    A financial hardship arrangement does not affect your credit score. Your credit report will note that you have an arrangement in place, and remain on your report for 12 months, however it won’t disclose the reason for your arrangement.

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    That’s why, entering into an arrangement is recommended as it demonstrates your commitment to getting back on track. If you cannot make your repayments and do not enter an arrangement it may negatively impact your credit score.

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    + Learn more about credit scores + +

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Watch to learn more

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Hear tips1 from our Personal Finance Expert, Jess Irvine, that may help you with the rising cost of living. 

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Watch to learn more about credit reports. 

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Ways to contact us

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Get help in the CommBank app or call us
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You can request help, by messaging us in the CommBank app. We’ll ask you a few questions and connect you with the right help for your situation. If we need to contact you, we’ll message you back during business hours.
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If you don’t have the app, we’ll direct you to log on to NetBank to raise an online request, or you can give us a call.

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Message us online + +

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Need short term help?

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If you get an unexpected expense, or think you may miss a repayment, it’s important to contact us early so we can help.

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For repayment support you can contact us however it best suits you.

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Message us:
+Chat to us in the CommBank app

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Call us: 
+13 30 95 
+8am to 9pm Monday to Friday
+9am to 2pm Saturday (Sydney/Melbourne time).

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Write to us:
+PO Box 790 Parramatta NSW 2124, or
+Email financialassist@cba.com.au

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Is your financial difficulty ongoing?

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If your circumstances have changed or you think your situation may be ongoing, message us or call as soon as you can.

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One of our Financial Assist specialists will work with you to understand your personal situation and find a sustainable solution to help.

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Message us:
+Chat to us in the CommBank app

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Call us: 
+1300 720 814 
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8am to 9pm Monday to Friday
+9am to 2pm Saturday (Sydney time)

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Overseas? Message us or call +61 2 9999 3283 (standard roaming charges may apply)

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Write to us:
+PO Box 9823 Parramatta NSW 2124, or 
+Email financialassist@cba.com.au

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Do you need help with your insurance?

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If you have home, contents or car insurance issued or administered by Hollard Insurance Partners Limited, contact them directly to discuss maintaining the insurance while you need assistance.

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Call Hollard on 13 2423 
+8am to 8pm Monday to Friday 
+8am to 5pm Saturday (Sydney/Melbourne time).

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If you have Income Protection insurance, we encourage you to speak to your provider in case you may be able to claim against it.

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If it’s issued by AIA, please contact their Customer Service Team with any questions or claims enquiries.

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Call AIA Australia on 1800 491 588
+9am to 5pm Monday to Friday (Sydney/Melbourne time) 

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How we can help +

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    We have a range of options

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    We will work with you to find the right solution for your situation. Our support options include:

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    • Customised payment arrangements such as the option to defer, or reduce, repayments for up to a few months
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    • Waiving fees and charges 
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    • Interest Rate concessions on eligible personal loans, home loans and wealth packages
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    • Extending your loan term extensions to reduce your immediate repayment amounts
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    • Interest only payments on eligible home loans for a period of time
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    • Make use of available money in your Everyday Offset towards your living expenses or to manage your budget
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    • Set up AutoPay to automatically transfer money from your transaction account to your credit card to help you pay on time
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    What to expect

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    To help us determine how we can best support you, we may ask:

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    • About your income and expenses
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    • For documents to support your claim for financial hardship assistance (e.g. a medical certificate or employment separation certificate)
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    Everything you tell us will be confidential and assessed on a case-by-case basis. You can nominate someone to discuss your request for help if you prefer (e.g. a financial counsellor, friend or family member). We will create a plan of action together with you to get you back on-track.

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Support for your business

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Support options for eligible business customers

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  • Reduced payments for a period of time
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  • Extension of a loan term
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  • Debt restructure
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  • Debt refinance
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  • Concessions for certain fees and charges
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If you’re a business customer and have a business loan or a line of credit, call us on 13 26 07 any time (contact us from overseas) and we'll work with you to develop a solution tailored to your needs.

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You can find out more about our processes (PDF) for assessing and providing you with financial assistance and the documents you may need.

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+ Support for businesses + +

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More support & services +

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Cost of living support +

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Discover tools, tips and guidance articles to help you with the everyday cost of living.

+

+
+ + +

Tell me more + +

+ +
+
+
+
+ + +
+
+

Access external support services +

+
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In addition to contacting us, you may also find these external support services helpful if you’re experiencing financial hardship.

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Tools & tips for managing your money +

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More everyday finance tips + +

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Talk to a counsellor +

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As a CommBank customer, you can access three confidential telephone counselling sessions, free of charge. The Customer Support Service provides informal and friendly discussions with a qualified and professional counsellor if you are in need of emotional or psychological support. You can make an appointment by calling 1300 360 793.

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Credit Policy | Acceptable and Excluded Purposes

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What

Certain situations are better suited to a loan than others. Below we’ve outline what is considered acceptable versus excluded (unacceptable) purposes for a loan.

Why

To manage expectation and avoid disappointment, it’s important we ensure we provide customers with clarity around what is and what isn’t considered an acceptable purpose for a loan.

How

Residential land purchase, home construction, renovation or maintenance are acceptable providing they adhere with these restrictions and exclusions:

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ACCEPTABLE PURPOSES
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  • Takeover of an existing loan provided the original loan meets acceptable purpose criteria 
    Note: The maximum LVR (including capitalisation of LMI) for customers applying to refinance their existing borrowings with an OFI is 90%.
  • +
  • Transfer of the existing debt and substitution of security (See: Loan Portability)
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  • Loans to purchase transportable/relocatable homes or mobile residential homes.
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  • Applications for "Personal Investment” (excluding cryptocurrency or digital assets)
  • +
  • when not reliant on the proposed investment asset for servicing or security and there are no known payment obligations (e.g., Derivative contracts, partly paid shares, instalment warrants).
  • +
  • for new and existing customers the maximum LVR (including capitalisation of LMI) is 80% and the loan purpose is a 'personal investment’
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  • Loans for up to four dwellings within one development
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  • Home Renovation or maintenance costs.
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  • Investments in commercial property or other business ventures are restricted to the purchase of publicly traded debt or equity investments
  • +
  • see Off the Plan
  • +

 

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LOAN PURPOSES THAT INCLUDE CASHOUT/EQUITY RELEASE

Where the loan purpose is for cash out / equity release, verification of the loan purpose may be required. 

You do not need to provide evidence for the use of funds where:

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  • Cash out / Equity release amount is $1M or less and the LVR is 80% or less
  • +
  • Cash out / Equity release amount is $300,000 or less and the LVR is greater than 80%
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+ Note - The LVR includes the capitalisation of LMI +
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You must provide evidence for the use of funds where:

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  • Cash out / Equity release amount is more than $1M and the LVR is 80% or less or
  • +
  • Cash out / Equity release amount is more than $300,000 and the LVR is greater than 80%
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If evidence is required but your customer is unable to provide evidence, ensure you provide additional comments and mitigants. Credit will assess based on the information provided. If Credit requires additional information to verify the purpose of the cash out / equity release, they will return the application to you with approval conditions. +
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For all applications with cash out / equity release:

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  • Record detailed comments as to the amount and reason for the cash out / equity release (purpose of the funds), and how the reason for the cash out / equity release meets your customers' objectives, financial position and needs; and
  • +
  • Where the customer has their own business or company (regardless of if funds from the business / company are being used to service the loan), confirm the business / company is trading profitably and there is no evidence of any financial distress or hardship within the business.
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Cash out applications are not acceptable when:

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  • There is any indication of fraud / financial hardship or financial abuse (including problem gambling)
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  • The purpose of the funds is for extensive renovations which involve some form of structural change to the external walls of property which the bank holds as security and is subject to council approval, or requires an As if complete valuation to support the loan - see Building Construction Loan
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  • The purpose of the funds is for business purposes.
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  • The purpose of the cash out is for cryptocurrency or digital assets
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Please see the following examples of evidence required based on loan purpose. The examples may be physical documents or comments based on existing assets already held (note that this is a guide only):

 

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Loan PurposeExamples of Evidence
Personal Investment (share purchase)

Comments could include:

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  • What is the equity in the home vs the required sum? Will they be using all of the equity?
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  • Does the reason for cash out / equity release suit the customer/s profile? e.g. does the customer have an existing share portfolio and/or are they actively trading in shares.
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  • Does the reason for cash out / equity release seem realistic? e.g. does the customer want to invest $800,000 in shares but has never traded before.
  • +

Physical evidence could include:

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  • Recommendation provided by Financial Advisor, or
  • +
  • Letter from customer detailing shares they are looking to purchase and confirming they understand the risks associated with this strategy.
  • +
  • Statement on current share portfolio
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Deposit on Property / Purchase of Property

Comments could include:

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  • What is the equity in the home vs the required sum? Will they be using all of the equity?
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  • When is the customer intending to purchase a property and are we taking out a Home Seeker application?
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  • Detailed list of use of funds.
  • +

Physical Evidence could include:

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  • Letter from applicants confirming that they intend to purchase property
  • +
  • Contract of Sale
  • +
Renovations/Home Improvements

Comments could include:

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  • What is the equity in the home vs the required sum? Will they be using all of the equity?
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  • Do the renovations/home improvements seem large compared to the value of the house – this may indicate these are structural changes and should not be done as cash out/equity release
  • +

Physical evidence could include:

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  • Copy of contract or quotes for works to be undertaken; or
  • +
  • Letter from customer with a detailed list of estimated expenses.
  • +

 

Personal Use

Comments could include:

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  • What is the equity in the home vs the required sum? Will they be using all of the equity?
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  • How much longer is the customer intending to work and what is their intentions to pay out this loan post retirement? (Retirement Rule Conversation)
  • +
  • Detailed list of use of funds.
  • +

Physical Evidence could include: 

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  • Letter from customer with a detailed list of use of funds
  • +
Motor Vehicle
Motor Cycle
Boat, Caravan or Trailer
Travel and Holiday
Other

Comments could include:

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  • • What is the equity in the home vs the required sum? Will they be using all of the equity?
  • +
  • When is the customer intending to purchase the goods?
  • +

Physical Evidence could include:

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  • Copy of Sales/purchase Invoice
  • +
  • Statutory Declaration from applicants to confirm intention to purchase.
  • +

 

 

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PRIMARY USE

You must understand the primary purpose of the loan funds, to determine if the customer's application should be a Home Loan or Investment Home Loan. If the proposed loan has multiple purposes, the primary purpose is one with the greatest dollar value.

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  • Multi-Purpose Securities: If the proposed loan is to purchase an Owner Occupied house and a granny flat to be rented out, you must select Home Loan in the application as the primary use of the loan funds is personal purposes.
  • +
  • Impact of Split Purpose Loans: Customers should seek independent tax advice on the structure of the as there may be benefits in splitting loan purposes into separate facilities for tax purposes.
  • +

 

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PROPERTY USE

The security property of the loan may be different to the loan type. e.g. an Owner Occupied security property with an Investment Home Loan with the loan purpose of personal investment. For a property use to be defined as Owner Occupied the customer must:

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  • Intend to reside in the property on a permanent or periodic basis.
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  • Not claim any rental income from the property.
  • +
  • Not claim tax deductibility or negative gearing.
  • +

If the borrower can't confirm the above for the property, it's not an Owner Occupied property and is classified as an Investment property.

Note: Where the property purpose changes, e.g. the customer’s existing Owner Occupied property will now be used for investment purposes, the Home Loan needs to be updated to the correct loan type Investment Home Loan.

This can be completed:

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  • At the customer's request.
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  • When applying for additional loan funds (full application or Top Up).
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PROPERTIES WITH EXISTING TENANCY LEASE AGREEMENT

You can originate a new loan application as owner occupied when your customer is purchasing a property as their principal place of residence but cannot live in it immediately as it has a tenancy lease expiring within 6 months of settlement.

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+ Eligibility Criteria
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  1. Customer’s intent is to move into the property as their principal place of residence immediately after tenancy ends
  2. +
  3. Contract of Sale shows tenancy will expire within 6 months of settlement
  4. +
  5. No rental income or negative gearing will be used for servicing of the owner occupied home loan application.
  6. +
  7. Customer will have sufficient funds to finance rent/board expenses during this period when they are unable to move into the property. Note – You can use the rental income for the period the property is tenanted to calculate the customers Net Cash position
  8. +
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+ Further considerations Provide sufficient commentary regarding the customers scenario for assessment referencing the above eligibility criteria +
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  • If you are using rental income for the period the property is tenanted to calculate the customers Net Cash Position then you must include this evidence e.g. an email from the real estate agent
  • +

 

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EXCLUDED PURPOSES
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  • Cryptocurrency or digital assets
  • +
  • Business purposes other than investments of a personal nature which aren’t a primary source of income
  • +
  • Purchase of Specialist Disability Accommodation eg National Disability Insurance Scheme (NDIS) properties
  • +
  • Construction loans on an owner builder basis. See Construction loan policy
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  • Building/Construction loans are excluded on Fixed Rate, 1 Year Guaranteed Rate, No Fee Variable Rate, 1 Year Discounted Variable Rate, Viridian Line of Credit and Equity Unlock Loan for Seniors
  • +
  • Property development where the intention is to develop and sell not build, rent and hold.
  • +
  • Dwellings for immediate sale via a terms contract.
  • +
  • Loans more than six dwellings in one development regardless of percentage of total development.
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  • Loans for five or six dwellings in one development, which represent more than 25% of the total development (dwellings can be on the one title or separate titles).
  • +
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  • More than one residential investment property (includes vacant land the borrower intends to build a residential rental property on within 5 years) where
  • +
  • the (individual) loan value is $5m or more
     AND 
  • +
  • borrowers are individuals
     AND 
  • +
  • the purpose is for purchase, improvements or refinance

    Note: If a broker isn’t accredited to write a commercial loan, they need to split the loan into separate loans valued at <$5m. If the customer needs a single loan then just refer them to a commercially accredited broker.
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Resources

Loan Portability

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Credit Policy

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Acceptable Securities

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Back to Satisfactory Security

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Security must consist of one or more of the following:

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  • A registered first mortgage over residential real property, eg. freehold and leasehold, including vacant land, subject to maximum Loan to Valuation Ratio (LVR) restrictions.
  • +
  • A registered first mortgage over residential real properties under the National Rental Affordability Scheme (NRAS)*
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  • A security interest in a cash deposit in a Commonwealth Bank account taken as collateral security if there is a residential property as a primary security. A lending margin of up to 100% may be used for the cash deposit portion of the Security. the following cash accounts may be used as security: +
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    • Netbank Saver
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    • Commonwealth Direct Investment Account (CDIA)
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    • Online Business Saver
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  • A security interest in shares in an acceptable company title unit.
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  • A registered second mortgage over residential property, providing the first mortgage is one of the following:
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  • Defence Housing Loans*
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  • Commissioner for Housing ACT
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  • Staff Housing Loans
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  • Colonial State Bank, in these cases the facility may be approved under Personal Credit Approval Authority (PCAA) guidelines subject to maximum LVR restrictions covering both debts and registration of the second mortgage to the Bank.
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Where multiple / units in the one completed development are involved, the following applies:

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  • Up to 4 dwellings in the one completed development is acceptable (dwellings can be on one title or separate titles). Note: Construction is restricted to a maximum of 4 units on the same title.
  • +
  • 5 or 6 dwellings in the one completed development may be approved by credit officers holding an exceptions approval authority provided the number of units does not exceed 25% of the total number of units in the development.
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*Note: A copy of the lease agreement must be forwarded to the Bank for DHA and NRAS properties

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Simply Print

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Simply Print Registration

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Back to Simply Print

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Each of the following criteria must be fulfilled before you can print loan documents at your office:

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  • Access the Simply Print Application form
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  • Complete the Simply Print Application form and email to thirdparty-administration@cba.com.au
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  • Must have watched the Simply Print training video (refer below) and tested your printer set up using the Test Pack/s listed below
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  • Must have read and understood the instructions in CommBroker with preparing the loan documentation packs
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  • Must have any office staff trained in the process of printing and collating the Document Pack
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Procedures for Opting in

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Step
Process
1

Broker fully completes the Simply Print Application form located in CommBroker and emails it to thirdparty-administration@cba.com.au

The form must be signed and dated

2

within 5 business days, the broker will receive an auto-reply email confirming they are simply print registered.

Email will also contain a reminder on Simply Print procedures specifically preparation of the borrower's pack

3

Please ensure you have Adobe Reader software installed on your system, Adobe Reader is required for this process and can be downloaded from www.adobe.com

 

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Processes

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Loan Tracking Activities

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Back to Loan Tracking Process

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The following are available as Activities for New Applications:

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Application ProgressActivities you will see
Initial System DecisionAssessed - Conditionally Eligible
Assessed - Refer
Supporting Documents receivedAwaiting Supporting Documents, with either "completed" or "pending"
Application has been assessed by CreditManually Assessed - Conditionally Eligible
Assessed - Declined
Any Credit ConditionsDescription of what is required in the Broker Action Required screen
Verification of detailsValidation with either "completed" or "pending" 
Further information or action required by brokerDescription of what is required in the Broker Action Required screen.
An Amendment has been received/ processedProcessing Amendment with either "pending" or "completed" and details of request.
You have called us for information and are waiting on someone to call you backCallback, with the details of your request
Home Seeker letter provided to customerHome Seeker letter issued
Application is not proceedingNot Proceeded with, including reason
ValuationExternal Valuation Not Required - All Properties
External Valuation Required, including address
External Valuation Ordered including address
External Valuation Delayed including address, why delayed and anticipated completion date
External Valuation Completed including address and valuation amount
All External Valuations Approved 
Credit Card issued to customerCredit Card Issued
Processing FHOG ApplicationProcessing FHOG Application, with either "pending" or "completed"
Loan DocumentsLoan Documents Issued
Awaiting Return of Executed Documents
Executed Documents returned awaiting certification
Certify Executed Documents - completed 
Application Formally ApprovedFormally Approved
Ready for Funding/ SettlementReady for Funding
Ready for Settlement
Ready for Progress Payment
Settlement Booked included address and date
Funded/ SettledComplete Settlement, including address and how disbursed if refinance or multiple disbursements*
Complete Funding, including how disbursed if refinance or multiple disbursements*
Complete Progress Payment, including date, amount and any comments.
Mail Item is ReceivedThis will appear any time a document is e-mailed to tpbpaperlessloan@cba.com.au or faxed to 1300 508 026
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* Available October 2009

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Regulatory Requirements

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Additional Identification requirements for Mortgage transactions

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Back to Regulatory Requirements

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Identification requirements for customers wishing to purchase or use property as security against a loan including for substitution of securities with new mortgage or sub-division/consolidation of land resulting in new mortgage required to be executed

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To comply with the requirements to register a mortgage with Land Services Group or Landgate, all existing & New to Bank customers must be identified to the Anti-Money Laundering (AML) standard when a property is to be used as security for a loan.  Existing account numbers are not acceptable as sole reference of identification and will need to be accompanied with identification requirements per the New Customer Identification Check section of Anti-Money Laundering (AML).

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Live Updates

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Alternate Witnessing Requirements Due to Coronavirus

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QLD Registrar of Titles, NSW Office of the Registrar General (NSW ORG) & VIC COVID-19 Omnibus (Emergency Measures) have notified alternate Witnessing method due to Coronavirus.

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StepAction

1

Check if the customer can complete the mortgage witness requirements

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If...Then...

Yes

Guide them to complete the Mortgage Witness requirement

End of procedure.

No, Customer impacted due to Coronavirus

Go to Step 2.

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If...Then...

QLD Mortgage

Advise the customer they can follow the alternative witnessing method and to refer to:

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Note: If the customer has scanned the mortgage document to the witness then the customer should ensure both the original mortgage executed by the customer and the copy executed by witness should be returned to the Bank

End of procedure.

NSW Mortgage

Advise the customer they can follow the NSW alternative witness method and to refer to Witnessing via audio visual link

Witness must make statement in the document and endorse that the mortgage document –

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  • Method used to witness was VIDEO Conference & Witnessed in accordance to regulation
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Note: If the customer has scanned the mortgage document to the witness then the customer should ensure both the original mortgage executed by the customer and the copy executed by witness should be returned to the Bank

End of procedure.

VIC Mortgage

Advise the customer they can follow the VIC alternative witness method and to refer to https://www.justice.vic.gov.au/electronicwitnessing

Witness must make statement in the document and endorse that the mortgage document

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  • This document was witnessed by audio-visual link in accordance with the COVID-19 Omnibus (Emergency Measures) (Electronic Signing and Witnessing) Regulations 2020.
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Note: If the customer has scanned the mortgage document to the witness then the customer should ensure both the original mortgage executed by the customer and the copy executed by witness should be returned to the Bank


End of procedure

WA Mortgage (Overseas Customer)

Advise the customer if they are overseas they can follow the alternative document witnessing method and refer to:

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End of procedure

VIC Stat Dec

Advise the customer they can follow the VIC alternative witness method for Statutory Declaration and to refer to https://www.justice.vic.gov.au/electronicwitnessing

Witness must write or stamp under their signature a statement indicating that the document was witnessed using an audio-visual link in accordance with the Regulations.

This document was witnessed by audio-visual link in accordance with the COVID-19 Omnibus (Emergency Measures) (Electronic Signing and Witnessing) Regulations 2020.

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Alternate Servicing

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What:

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Alternate servicing is a servicing option which can be used to support your customer’s borrowing capacity allowing the apportionment of shared commitments and/or monthly living expenses (MLE).

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    • Commitment apportionment; 
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    • Monthly living expenses (MLE) apportionment; and 
    • +
    • Combined Commitment and MLE apportionment.
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When:

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Alternate servicing can be used where the initial servicing assessment fails (i.e. servicing calculation results in a negative Net Monthly Surplus).

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Eligibility: 

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 Commitment apportionmentMonthly Living Expenses (MLE) apportionment
Eligibility +
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  • Shares an existing joint CBA or OFI home loan, investment home loan, or line of credit with another party who is not a proposed borrower or security owner on the new loan.
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  • Shares household MLE with a spouse who is not a proposed borrower or security owner on the new loan but resides in the same household.
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Basis of apportionment +
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  • Apportioned based on your customer’s current contribution to the repayment on the existing shared commitment.
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  • Apportioned based on your customers declared contribution to total household expenses.
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  • A maximum of 50% of household expenses can be apportioned to the other party (i.e. your customer must be responsible for at least 50% of total household expenses).
  • +
  • Compared to adjusted HEM (number of adults can be adjusted; dependants must remain the same).
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Example +
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  • A borrower has an existing shared investment home loan with a sibling for $500,000, where they each repay $1,250 per month, to meet the $2,500 monthly repayment amount.
  • +
  • The borrower is applying for a new owner-occupied home loan with their partner, however, fails servicing.
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  • Instead of allocating the entire repayment on the existing loan to the borrower, the commitment can be reduced to allow for the apportioned repayment of $1,250 per month; subject to appropriate evidence being provided.
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  • A borrower lives with their spouse with total shared household MLE of $5000.
  • +
  • The borrower applies for a new investment home loan in their own name, however, fails servicing.
  • +
  • The borrower declares they pay 60% of the total shared household MLE.
  • +
  • As the borrower shares MLE with their spouse and the borrower lives in the same household, MLE can be reduced to 60% (i.e. $3,000), and number of adults adjusted to one person (and all dependants); subject to appropriate evidence being provided.
  • +
  • The higher of the adjusted declared MLE or adjusted HEM will be used in the servicing assessment.
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Spousal relationship means a relationship where the couple are:

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    +
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  • +
  • In a de-facto relationship. A de-facto relationship is where the couple are:
  • +
  • Not legally married to each other; and
  • +
  • Not related by family; and
  • +
  • Have a relationship as a couple living together on a genuine domestic basis.
  • +
+

 

+

Exclusions:

+
    +
  • Alternate servicing isn’t available when the application involves Servicing and/or Security Guarantors.
  • +
  • Alternate servicing cannot be used in conjunction with Refinance Exception Assessment.
  • +
+

 

+

All Top Up applications must be completed through a new home loan application.

+

 

+

Important Considerations:

+

It is important your customer considers the following before alternate servicing can be applied:

+
    +
  • The declared portion of joint commitments and/or shared living expenses should be reflective of what they are doing today and will do in the future. They should not be placing any additional burden on themselves or the other party.
  • +
  • Will the other party continue with their current contribution toward the shared commitments and/or expenses. It is highly recommended they discuss this with the other party.
  • +
  • Will the new loan impact their ability to maintain their share of repayments on existing joint commitments and/or shared household expenses.
  • +
  • For any existing joint commitments they are still responsible for the total debt and meeting the full repayments, where the other party can’t or won’t pay.
  • +
  • Alternate servicing can only be applied when all required evidence is provided.
  • +
  • Any other considerations that may be applicable to their specific scenario.

  • +
+

The Home Loan Alternate Servicing Guide should be provided to your customer detailing the alternate servicing options we may use, risks they should consider, and the documents we require from them to progress their new application.

+

 

+

Evidence:

+ + + + + + + + + + + + + + + + + + +
 Commitment apportionmentMonthly Living Expenses (MLE) apportionment
Apportionment ≤ 50% to another party

Borrower to provide:

+
    +
  • Statutory Declaration signed by the borrower
    and either
    +
      +
    • Most recent 3 month bank statements or other financial documents that evidence the borrower’s contribution
      or
    • +
    • Statutory Declaration signed by the other party
       
    • +
  • +

Borrower to provide:

+
    +
  • Statutory Declaration signed by the borrower
    and
  • +
  • MLE for Alternate Servicing Calculation Template
     
  • +
Apportionment > 50% to another party

Borrower to provide:

+
    +
  • Statutory Declaration signed by the borrower
    and
  • +
  • Statutory Declaration signed by the other party
  • +
Not applicable
+

 

+
    +
  • Alternate servicing can only be applied where all required evidence is provided by the borrower and submitted with the application.
  • +
  • Where there is more than one commitment being apportioned the above evidence is required for each commitment.
     
  • +
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Completing the Statutory Declaration

+
    +
  • The Statutory Declaration is designed to be completed in all scenarios and can be used by either the borrower or other party (as required).
  • +
  • Where commitments and MLE are both apportioned only one Statutory Declaration is required to be signed by the borrower covering both.
  • +
  • If multiple borrowers have a shared loan, a separate Statutory Declaration must be completed by each borrower.
  • +
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Statutory Declaration to use +
Clauses to complete + + + + + + + + + + + + + + + +

 Commitment apportionment only

+
    +
  • confirming the percentage contribution made towards the shared commitment
  • +
  • declaration stating although they currently share repayments on their existing loan they are jointly and severally liable for the entirety of the debt
  • +

Complete clauses 1 and 2 and 3

(delete clause 4)

MLE apportionment only

+
    +
  • confirming the percentage contribution made towards shared expenses and the MLE for Alternate Servicing Calculation Template has been reviewed and they agree with expenses declared
  • +

Complete clause 4

(delete clauses 1 and 2 and 3)

Commitment and MLE apportionment

Complete clauses 1 and 2 and 3 and 4

Note: Clauses deleted must be initialled by the person completing the declaration and by the person witnessing the declaration.

Witnessing the Statutory Declaration +
    +
  • To make sure there's not a conflict of interest, the Broker completing the loan application mustn't act as a witness to the signing of the Statutory Declaration.
  • +
+

 

+

Notes:

+
    +
  • Statutory Declarations are valid for 90 days. If the original Statutory Declaration exceeds this timeframe, an updated version of the document is to be signed by all relevant parties and attached to the application. If either the borrower(s) or the other party are unable to provide this, we may consider alternate documents to evidence the declared apportionment of living expenses or commitments is still valid.
  • +
+

 

+

Evidence to demonstrate apportioned repayment commitment ≤ 50%

+
    +
  • The borrower has the option to provide evidence demonstrating they pay the percent amount they declared in the Statutory Declaration.
  • +
  • The Broker must peruse statements to verify the borrower's payment of their share of the joint loan.
  • +
  • Examples of verification documents: +
      +
    • Most recent 3 months' OFI account statements
    • +
    • Most recent 3 months' CommBank account statements / transaction listing
    • +
    • Most recent payslips showing salary credits to the loan.
    • +
  • +
  • Loan repayments from a joint account are acceptable when the borrower’s salary / wages or bank transfer is credited to the same account, amount is equal to, or more than the declared loan repayment on the shared loan.
    If the borrower is making cash deposits as their loan repayments, recommend they deposit to their account and transfer the funds. Cash deposits to the loan can't be used as verification.
  • +
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How:

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Using the Home Loan Servicing Model to apply alternate servicing

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StepAction
1

Complete the first serviceability calculation (with all full shared commitments and total household MLE). If the Servicing Model results in a negative Net Cash Position:

Save a PDF copy of the Servicing Model

2

Ask the borrower if they have any shared commitments or expenses that meet the eligibility criteria to apply alternate servicing:

+
    +
  • If they answer: +
      +
    • That they share the repayment on an existing commitment, ask them: What percentage of the loan repayment amount do you pay e.g., 50% etc?
    • +
    • That they share total household expenses, ask them: What percentage of total household expenses do you pay e.g., 50% etc?
    • +
  • +
  • Ask the borrower: Would you like to proceed with a Servicing Model scenario reflecting your contribution to the shared loan; and/or shared expenses?
  • +
  • If they answer:
    +
      +
    • Yes, go to Step 3 to complete a second servicing model using the percentage of the loan repayment amount and/or expenses your customer has told you.
    • +
    • No, tell them the servicing model result means they can't borrow the amount requested. Talk to them about reducing the loan amount, where appropriate. End of procedure.
    • +
  • +
3

Start the second Servicing Model to apply the alternate servicing option the customer is eligible for:

+
    +
  • To apportion shared commitments, go to Step 4
  • +
  • To apportion shared expenses, go to Step 5
  • +
  • A combination of commitment and expense apportionment can be included in the second Servicing Model as required.
  • +
4

To apportion shared commitments

+
    +
  • Update the commitment based on the borrower’s declaration of apportioned debt
  • +

Example

+
    +
  • Your customer has told you they pay 40% of the existing loan's repayment
  • +
  • If the balance is currently $900,000 the loan amount should be adjusted to $360,000.
  • +
5

To apportion shared MLE

Complete the Monthly Living Expenses for Alternate Servicing Calculation Template (007-096) with the borrower. Complete the Total Household expenses column with the values that have been entered into the original Serviceability Model.

Adjust the household to reduce the number of adults to 1. The number and age of dependants will remain the same.

For each category, ask the borrower what amount they are responsible for and enter the amount into the calculation template.

The calculation template will automatically determine the declared monthly percentage that the borrower is responsible for and inversely, what the other party is responsible for. These will add to 100%.

+ + + + + + + + + + + + + + + +
If the MLE for Alternate Servicing Calculation template results in a total declared percentage of MLE that the applicant is responsible for that is…Then...
Less than 50%MLE cannot be apportioned. Talk to them about reducing the loan amount, where appropriate.
50% or greater +
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If the second Serviceability Model results in a...Then...
Negative Net Monthly Surplus after the shared commitment and/or MLE have been apportionedTell them the serviceability calculation result means they can't borrow the amount requested. Talk to them about reducing the loan amount, where appropriate.
Positive Net Monthly Surplus after the shared commitment and/or MLE have been apportionedGo to step 7

 

7

Save a PDF copy of the second Servicing Model with the positive Net Cash Position.

Note: Both Servicing Model PDFs will need to be sent to the Bank, as these will be reviewed by the Bank when we assess the application.

+

 

+

 

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Submitting an alternate servicing application

+

You can start an application after the second serviceability calculation is completed and a positive Net Monthly Surplus result is received.

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StepAction
1

Request the borrower to provide the evidence required to support the alternate servicing option/s applied.

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Option UsedStatutory Declaration signed by borrowerBorrower EvidenceStatutory Declaration signed by other party
Commitment only ≤ 50% to other partyYesBorrower evidence or Statutory Declaration signed by other party
Commitment only > 50% to other partyYesNoYes
MLE only ≤ 50% to spouseYesN/AN/A
Commitment ≤ 50% and MLE ≤ 50%YesBorrower evidence or Statutory Declaration signed by other party
Commitment > 50% and MLE ≤ 50%YesNoYes

Note: Where the borrower is required to also provide a Statutory Declaration from the other party confirming their contribution to the shared commitment, and the borrower advises the other party doesn't want to sign the Statutory Declaration, the application can't proceed.

2

Check all documentation provided by the borrower and include with the application submission:

+ + + + + + + + + + + + + + + + + + + +
Servicing option used...Documents required...
Commitment apportionment +

Note: The amount declared by the borrower in the Statutory Declaration must match the evidence provided by the borrower; or where a Statutory Declaration is provided by the other party, when added with the amount declared by the borrower must total 100%.

MLE apportionment +

Note: The percentage declared by the borrower in the Statutory Declaration, must also match what was declared in the Monthly Living Expenses for Alternate Servicing Calculation Template (007-096).

Commitment and MLE apportionment +

Note: Amounts must match as detailed above.

 

3

When all the verification documents to support the application have been provided by the borrower, complete an application (based on the failed servicing position) and submit the application to the Bank for assessment.

You must record the mitigating comments with the application explaining the alternate servicing options applied.

It is essential these comments are included at the beginning of your commentary to support the application, as this ensures early identification of minimum documentary requirements to support the application.

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Servicing option used...Mitigating comments...
Commitment apportionment +
    +
  • Alternate Servicing - commitment apportionment only used
  • +
  • Please assess the commitment for loan insert account number at XX% apportioned debt value
  • +
  • Servicing Model attached demonstrating positive Net Cash Position
  • +
MLE apportionment +
    +
  • Alternate Servicing - MLE apportionment only used
  • +
  • Please assess MLE as apportioned
  • +
  • Servicing Model attached demonstrating positive Net Cash Position
  • +
Commitment and MLE apportionment +
    +
  • Alternate Servicing - Commitment and MLE apportionment used
  • +
  • Please assess the commitment for loan insert account number at XX% apportioned debt value and MLE as apportioned
  • +
  • Servicing Model attached demonstrating positive Net Cash Position
  • +
+
+   +
+
+   +
4

As per Full Paperless Application Process submit application to the Bank with all required supporting documentation together with:

+
    +
  • A pdf copy of both Servicing Models showing a negative and positive Net Cash Position
  • +
  • All evidence as required to support the alternate servicing option/s applied
  • +
  • Mitigating comments
  • +
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Helpful Links

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Processes

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Amending Home Loan Repayments

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Back to Processes

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Definition of home loan repayments

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There are three definitions for 'repayments' recognised by the Bank:

+
    +
  • Contracted Monthly Repayment Amount (CRA) which represents the minimum monthly repayment amount agreed under the loan contract, based on the loan balance, interest rate and contracted loan term (CLT).
  • +
  • Required Monthly Repayment Amount (RMRA) applies to monthly repayment frequencies only (includes Salary Credit regardless of frequency) and represents the sum of: +
      +
    • CRA
    • +
    • Loan Service Fee (LFS), if applicable
    • +
    • Hollard Insurance Partners Limited premium, if being debited to the home loan.
    • +
  • +
  • Minimum Repayment Amount Required for weekly & fortnightly direct debit payer is the sum of: +
      +
    • CRA + LSF multiplied by 12 & divided by 52 for weekly or 26 for fortnightly. Rounded up to the next whole
    • +
    • Hollard Insurance Partners Limited premium, if being debited to the home loan. (for weekly & fortnightly repayment frequency the premium is divided by 4 & 2 respectively)
    • +
  • +
  • Direct Debit Repayment Amount (DDRA) which represents the repayment amount that a customer elects to pay by direct debit from their nominated account.  +
      +
    • For monthly repayment frequency this amount must be equal to or greater than the RMRA.
    • +
    • For weekly & fortnightly repayment frequencies this amount must be equal to or greater than the Total Minimum Monthly Repayments due for direct debit payers
    • +
  • +
  • Total Minimum Monthly Repayments due for direct debit payers is the sum of: +
      +
    • CRA
    • +
    • Loan Service Fee (LFS), if applicable
    • +
    • Hollard Insurance Partners Limited premium, if being debited to the home loan.
    • +
    • For Weekly or Fortnightly direct debit payers this is the ‘Minimum Repayment Amount Required' for the selected frequency multiplied by the number of repayments to be made by the Next Due Date. For example if the Minimum Repayment Amount Required for a weekly direct debit  frequency is $231, in a 4 week month they will be required to pay $924 & in a 5 week month they will be required to pay $1,155
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Requesting an amendment to home loan repayments

+

 

+

If you are requesting an amendment to an 'application in progress' then you will need to submit your amendment online. Refer to submitting amendments.

+

A request for an amendment to home loan repayments on an existing home loan can be made as follows:

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If your customer wants toThen
Amend Direct Debit details i.e. account number, amount, frequency or due date

Your customer may forward instructions to us via:

+
Alternatively, you can complete a Direct Debit Request form and email it to thirdpartyservices@cba.com.au

 

The turnaround for processing the request is three business days, unless:

+
    +
  • The request triggers a shortfall (refer to the Repayment Shortfall FAQs, if required) and the next RMRA due date is within seven days, then request may take longer, or
  • +
  • The request is received shortly after funding and the first monthly repayment date is more than 30 days from the date the request has been received. If so, then the turnaround for processing the request can be up to 21 days once all the loan information is available within the system.
  • +
Cancel Direct Debit Account for Interest Only loans

Advise customer to:

+
Reduce Required Monthly Repayment Amount (RMRA)Complete all relevant sections of the Miscellaneous Application form and fax to your respective Lending Services processing centre as detailed above. If approved, we will prepare a Letter of Variation for the borrower and guarantor (if applicable) to sign.
Increase Required Monthly Repayment Amount (RMRA)/Reduce Contract Loan Term (CLT)Increases to RMRA should be rare and infrequent and only approved in exceptional circumstances. Majority of changes should be made to customers DDRA. If deemed necessary, please complete the Miscellaneous Application form, as detailed above. We will prepare a Letter of Variation for the borrower and guarantor (if applicable) to sign.
+

 

+

You should note the following:

+
    +
  • All requests to amend the Required Monthly Repayment Amount (RMRA) received by Group Lending Services will require the customer (and guarantor) to receive a Letter of Variation (LOV) for signing to confirm the change.
  • +
  • Once the LOV is signed by the customer and returned to Group Lending Services, the RMRA and/or CLT/CRA can be amended in accordance with the customer's instructions.
  • +
  • Amendments to RMRA are not permitted in the following circumstances: +
      +
    • Repayment type is 'Interest Only' or 'Interest in Advance'
    • +
    • Loan type is fixed
    • +
    • Any amendment that results in the CLT being extended beyond 30 years
    • +
    • if guarantors consent is not provided
    • +
    • Loans that are in arrears. If the borrower is experiencing financial hardship i.e. cannot meet their monthly loan repayment they are to be referred to the Financial Assist Team. Where the customer will contact the Financial Assist Team, ask them to inform the operator that they are a BROKER ORIGINATED CUSTOMER. Please refer to the Financial difficulties page for further information and contact options.
    • +
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Home Loan Repayment FAQs

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Interest Rates and Fees

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Home Loan Assessment Rates

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Back to Interest Rates and Fees

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Rate Saver, No Fee, 7 Year Fixed and Low Doc Home Loans will be unavailable for new fundings from 29 September 2018

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+

Use these headline assessment rates less any package concessions to make servicing assessments for home loan customers, with the Home Loan Servicing Model - Non Bridging/Bridging Loans.

+

Note: The minimum assessment rate to apply irrespective of any concession/s is 5.40%

+

In all instances except the ‘Actual rate’ calculation, use the interest rate applying to principal and interest repayments,

+

For other home loan rates refer to Home Loan Interest Rates.

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ProductAssessment Rate
Owner Occupied Home Loans
Assessment Rate
Investment Home Loans
Standard Variable Rate (with MAV Package) LVR 60% or below9.34% p.a.9.54% p.a.
Standard Variable Rate (with MAV Package) LVR 60.01% to 70%9.39% p.a.9.59% p.a.
Standard Variable Rate (with MAV Package) LVR 70.01% to 80%9.49% p.a.9.69% p.a.
Standard Variable Rate (with MAV Package) LVR 80.01% to 90%9.79% p.a.10.04% p.a.
Standard Variable Rate (with MAV Package) LVR 90.01% to 95%10.74% p.a.10.84% p.a.
Standard Variable Rate11.80% p.a.12.38% p.a.
Extra Home Loan LVR 60% or below9.44% p.a.9.64% p.a.
Extra Home Loan LVR 60.01% to 70%9.49% p.a.9.69% p.a.
Extra Home Loan LVR 70.01% to 80%9.59% p.a.9.79% p.a.
Extra Home Loan LVR 80.01% to 90%9.89% p.a.10.29% p.a.
Extra Home Loan LVR 90.01% to 95%10.84% p.a.10.94% p.a.
Extra Home Loan (2 Year Introductory Rate)10.93% p.a.11.28% p.a.
Extra Home Loan (4 Year Introductory Rate)10.93% p.a.11.28% p.a.
No Fee Variable Rate11.10% p.a.11.68% p.a.
Rate Saver11.34% p.a.11.92% p.a.
3 Year Rate Saver 11.34% p.a.11.92% p.a.
1 Year Fixed Rate
11.80% p.a.12.38% p.a.
2 Year Fixed Rate11.80% p.a.12.38% p.a.
3 Year Fixed Rate11.80% p.a.12.38% p.a.
4 Year Fixed Rate11.80% p.a.12.38% p.a.
5 Year Fixed Rate11.80% p.a.12.38% p.a.
Line of Credit Residential Equity Rate
13.28% p.a.
13.28% p.a.
+

 

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Note: The Assessment Rates contained in this page are the headline assessment rates. For servicing purposes, any applicable discount (e.g Package discount) needs to be subtracted from the headline assessment rate as noted in the table below.

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For information on how the assessment rates have been calculated refer to the following table:

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ProductAssessment rate
Standard Variable Rate (SVR), including 12 month Discounted Rate and 1 Year Guaranteed Rate

The higher of the following rates:

+
    +
  • Floor rate (currently 5.40% p.a.)
  • +
  • SVR P&I plus interest rate buffer (Currently 3.00%) less any concession granted to the borrower (e.g. Package margin, product margin and any discretionary discount)
  • +
  • ** Actual SVR rate applied to the customer’s application at the commencement of the loan, less any concession grated to the borrower (eg, package margin, product margin and any discretionary discount)
  • +
Extra Home Loan (Extra Home Loan, 2 Year Introductory and 4 Year Introductory)

The higher of the following rates:

+
    +
  • Floor rate (currently 5.40% p.a.)
  • +
  • EVR P&I rate plus interst rate buffer (currently 3.00%) less any EVR P&I concessions
  • +
  • ** Actual rate less any relevant concession (eg, product margin or post period margin and any discretionary discount)
  • +

 

No Fee Variable Rate

The higher of the following rates:

+
    +
  • Floor rate (currently 5.40%)
  • +
  • No Fee Variable P&I Rate plus interest rate buffer (currently 3.00%)
  • +
  • Actual current No Fee Variable rate
  • +

Fixed Rate (1 to 5,and 7 year)

The higher of the following rates:
+
    +
  • Floor rate (currently 5.40% p.a.)
  • +
  • SVR P&I plus interest rate buffer (currently 3.00%) less any concession granted to the borrower (e.g. Package margin, product margin and any discretionary discount)
  • +
  • 5 year fixed rate at the time of application less any concession e.g. MAV Package granted to the borrower
  • +
  • **Actual relevant fixed rate selected in the application less any fixed rate concession e.g. MAV Package granted to the borrower
  • +

Rate Saver, ie Base Variable Rate (BVR)

The higher of the following rates:

+
    +
  • Floor rate (currently 5.40% p.a.)
  • +
  • SVR P&I rate plus interest rate buffer (currently 3.00%) less any SVR P&I concessions
  • +
  • **Actual rate less any relevant concessions 5 year fixed rate at the time of application*
  • +

*Less the difference between the Standard Variable Rate and Base Variable Rate (ie SVR - BVR)

Line of Credit

The higher of the following rates:

+
    +
  • Floor Rate (Currently 5.40% p.a.)
  • +
  • • SVR P&I plus interest rate buffer (currently 3.00%) less any concession granted to the borrower (e.g. Package margin, product margin and any discretionary discount) plus the difference between the Residential Equity Rate (RER) and the SVR i.e. RER minus SVR, less any concession (e.g. MAV Package) granted to the borrower
  • +
  • Actual rate less any relevant concession
  • +
+

*While these product are quarantined from sale, the Assessment rate methodologies may be required in certain circumstances

+

** Where the product type is P&I at the commencement of the application, refer to the current P&I rate. Where the product type is IO, refer to the current IO rate.

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+

Note:

+
    +
  • When calculating the assessment rate you must apply the appropriate interest rate applicable to the loan type as the interest rate may vary between an Owner Occupied home loan and Investment home loan.
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Simply Print

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Borrowers Pack

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Back to Simply Print

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Overview

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The Borrower's Pack;

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    +
  • will print in sequential order for each applicant, with a copy to be signed and returned to the Bank
  • +
  • contains the Document Checklist which is on the last page of the Covering Letter to Borrower (Full Pack), and lists all documents each applicant is to receive
  • +
  • can be reprinted at any time via the same link/process with individual pages being reprinted by selecting page numbers or ranges in the PDF file
  • +
  • contains three sections as outlined below
  • +
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The Borrower's Pack printed from Commbroker contains two sections, with each section separated by a banner page as follows:

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Section 1 (Borrower's Documents)

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This section contains a copy of all loan documents for the customer's reference.

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If the loan is ...Then ...
regulateda pack is printed for each borrower.
unregulatedonly one pack, for the correspondence borrower, is printed.
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Complete the following steps to collate the Borrower's documents.

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StepAction
1

Discard the Borrower's Pack Banner Pages.

 

2

Ensure documents are in the following order

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  • Covering letter to the borrower
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  • Credit Assessment Summary
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  • CCC Schedule
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  • Mortgage Documents (for each security), if applicable
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  • Direct Debit Request Service Agreement, if applicable
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  • Lenders' Mortgage Insurance and Low Deposit Premium Fact Sheet (005-855), if applicable
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  • Pre-printed brochures (refer below)
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3For borrowers who do opt in to receive electronic UTCs:For borrowers who do not opt in to receive electronic UTCs:

Print and insert the following brochures into each Borrower's Pack in every case:

Standard Fees and Charges - Summary of Common Banking Fees We Charge for Consumer Mortgage Lending Products

Print and insert the following brochures into each Borrower's Pack in every case:

Consumer Mortgage Lending Products - Terms and Conditions

Electronic Banking Terms and Conditions

Standard Fees and Charges - Summary of Common Banking Fees We Charge for Consumer Mortgage Lending Products

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Section 2 (Borrower's Signing documents) 

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This section contains all loan documentation to be signed by all borrowers and returned to the Bank. If the Doc Pack is not available for printing due to an error contact the Broker Services Call Centre in your state to print the Document Pack.

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Complete the following steps to collate the Borrower's signing documents.

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StepAction
1

Discard the Borrower's Signing Pack Banner, i.e. the section break

 

2

Determine any additional document requirements (refer below)

 

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Ensure documents are in the following order

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  • CCC Schedule
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  • Credit Assessment Summary
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  • Mortgage (for each security), if applicable
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  • Loan Account Authority
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  • Lenders' Mortgage Insurance and Low Deposit Premium Fact Sheet (005-855), if applicable
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Staple each document as required

 

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 Additional documents

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The following procedures are to be followed for other documents to be included (or discarded) as required.

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If the loan involves a ...Then ...
Construction Loan Purpose

Access the forms section and print the following document:

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Refinance of an external loan (all states including NSW)

Determine whether a specific Discharge/Refinance Authority is required for the Financial Institution being refinanced. 

If yes, go to the Other Bank's Discharge Forms page, print the relevant form  and include it in the pack and discard the pack version.

If no, use the pack printed Discharge/Refinance Authority.

Refinance of an external loan, and the Release Authority was already provided to CBA

 Discard the following documents:

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  • Discharge/Refinance Authority
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MAV Package

If a MAV Package is applicable then a MAV application will be included in the printed pack with the first named borrower populated as the package holder. Review the package holders name to determine if it is correct.

If the name is correct use the pack printed version.

If the name is incorrect, access the forms section and 'fill and print' the Mortgage Advantage Application in the correct package holders name. Discard the pack printed version.

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+ For customers who opt in to recieve electronic UTCs: +
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Processes

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Bridging Loans Process

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Back to Processes

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1. Determine, in consultation with the customer:

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  • Customer Eligibility
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  • Existing Home/Investment Home Loan debt (where applicable).
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  • Value of the existing property.
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  • Purchase price of new home.
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  • New borrowing amount required to purchase new home.
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  • Type of loan option required on new loan.
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Care: Ensure that customer is aware that any loan written at either a Fixed Interest Rate or One Year Guaranteed Interest Rate may attract an Early Repayment Adjustment.

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2. Determine what level of residual debt will remain after the existing property is sold. Customer is to advise the discharge settlement amount to be deposited into their loan once the existing home is sold.

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3. Where the customer has an existing loan (which is continuing), establish the minimum payment/repayment on the existing loan over the remaining contracted loan term at the assessment interest rate.

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4. Establish minimum payment/repayment on the new loan at the assessment interest rate over the requested term.

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5. Based on the figures calculated in steps 3 & 4 and any other on-going commitments, calculate the customer's commitment level during the bridging period.

Note: Rental income from property to be sold, up to the expiry date of the lease agreement, can only be included in the servicing exercise where a formal lease agreement is in place at the time of applying for the bridging loan.

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6. Calculate LVR based on total debt during the bridging period.

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7. Establish the minimum P&I repayments required on the residual debt, after bridging period, to repay the loan over the remaining loan term at the assessment interest rate.

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8. Based on the figure calculated in step 7 and any other on-going commitments, calculate the customer's commitment level after the bridging period (P&I repayments on the residual debts at the assessment rate).

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9. Calculate LVR based on the residual debt.

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10. Complete the loan application in usual manner and forward to Third Party Credit Services for a decision.

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11. Advise the customer of 'Third Party Credit Services' decision.

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Example of Bridging Calculation

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Step Calculation Method

1. Establish:

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  • Current home loan debt

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  • Value of the existing property

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  • Purchase price of new property

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  • New borrowing required to purchase new home

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  • Type of loan required for new loan

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$150,000

$410,000

$630,000

$630,000

 

Standard Variable Rate at 6.07%pa

Information obtained from customer records and with discussions with customer.

2. Establish amount of 'Residual Debt'.

$411,000

Total debts ($150,000 + $630,000 = $780,000) less proceeds after deducting 10% from the value of the existing home ($410,000 - (10% x $410,000) = $369,000).

During Bridging Period:

3. Establish Minimum Repayments / Payment on Existing Loan.

 

$861 per month

 

Interest Only on existing debt ($150,000) @ Assessment Rate (6.82%pa) plus monthly Loan Service Fee ($8 per month).

4. Establish Minimum Repayments / Payment on New Loan.

$3,589 per month

Interest Only new debt ($630,000) @ Assessment Rate (6.82%pa) plus monthly Loan Service Fee ($8 per month).

5. Establish Commitment Level / Servicing Position During Period.

44.52%

Salary $10,417 per month

Monthly Commitments

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  • Existing debt $861 per month

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  • New debt $3,589 per month

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  • Credit Card $188 per month

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Commitment Level is 4638/10417.

Monthly Income

Note: Determine the Net Servicing Position via the Home Loan Serviceability Model

6. Establish LVR during Bridging period

75%

(Existing + new debts) / (existing + new property values). ($150,000 + $630,000) / ($410,000 + $630,000).

After Bridging Period

7. Establish Repayments on 'Residual Debt' on a Principle and Interest basis (over remaining term after Interest Only period).

 

$2,722 per month

 

Principle and Interest on debt of $411,000 @ Assessment Rate (6.82%pa) over remaining term after bridging period (29 years) plus monthly Loan Service Fee ($8 per month)

8. Establish Commitment Level based on 'Residual Debt'.

 

 

 

 

 

 

27.94%

Salary $10,417 per month

Monthly Commitments

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  • Existing debt NIL

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  • New debt $2,722 per month

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  • Credit Card $188 per month

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Commitment Level is 2910/10417

Monthly Income

9. Establish LVR after Bridging period.

65.24%

(Residual debt) / (remaining property value). $411,000 / $630,000.

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Expiry of Bridging Period

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Customers will receive the following letters:

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  • 3 months before expiry: a general reminder letter to inform customers they are approaching the end of the bridging loan term and will need to pay their loan in full by the maturity date
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  • 1 month before expiry: a letter to inform customers know they will need to pay the remainder of their loan balance on their final home loan repayment date and that they will no longer have access to any redraw facilities.
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If your customers have arrears after their last repayment date, they will be referred to Financial Assistance Solutions (FAS) for additional support.

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Refer Extension of a Bridging Period

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Bridging Loan Guide

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Products

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Bridging Loans

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Back to Home Loan Products

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What is a Bridging Loan

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A bridging loan is a short-term facility that covers the financial gap between the purchase of a new property and the sale of an existing property.

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It entails both:

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  • a bridging loan or debt of which customers must maintain during the buy and sell period up to a period of 12 months, with the loan being treated as in default if the property is not sold within 12 months of funding; and
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  • a post-bridging loan or debt which is the remaining loan amount outstanding (if any) after settlement of the sale proceeds from their existing property sold.
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Eligibility Criteria

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This product is available to customers who:

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  • Are living in Australia as:
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  • An Australian citizen, permanent resident or specified temporary Australian resident;
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  • A New Zealand citizen; or
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  • An overseas citizen co-borrowing with an Australian citizen or permanent resident; or
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  • Are living and working overseas as an Australian citizen or permanent resident; or
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  • Are an Australian registered, non-trading company; or
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  • Are a trustee of an Australian, non-trading, family, unit or hybrid trust (the beneficiary and Trustee must meet the eligibility criteria of an individual or a company (as above)); and
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  • Provide sufficient security in accordance with CBA’s credit assessment criteria, including:
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  • Acceptable residential mortgage for existing property and purchase property;
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  • Acceptable residential mortgage for existing property and purchase property, with supplementary cash held in an eligible CommBank account; and/or
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  • Acceptable residential mortgage for existing property and purchase property, with a guarantor who supports the loan by providing additional security;
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  • Acceptable residential mortgage for existing property (in limited circumstances); and
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  • Are an existing CommBank customer.
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Customer objectives, financial situation and needs

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Bridging loans are for customers who:

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  • Want a loan to provide funds for the purchase of a new property before they receive funds from the sale of an existing property; and
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  • Are in a financial situation that satisfies CBA’s credit assessment criteria, which takes into account:
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  • The ability to service the repayments for this loan and any ongoing loan for the new property; and
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  • The expected proceeds from the sale of the existing property.
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Key features

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  • A loan term of up to 12 months with a variable interest rate.
  • +
  • Access to additional funds to pay for the purchase of a new property, before funds are received from the sale of an existing property. The settlement funds from the sale of the existing property will be applied to pay down this loan.
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  • An Everyday Offset account can be linked to the loan account, where money deposited into the Everyday Offset account reduces the interest payable on the home.
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  • Unlimited repayments (including the ability to pay the loan out early) can be made without additional charge.
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  • Access to a redraw facility if additional repayments are made.
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  • Switch repayment type between principal and interest and interest only repayments.
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  • Pay an annual fee to access a Mortgage Advantage (MAV) Package (which is subject to its own eligibility criteria), to receive a discount on home loan interest rates as well as waiver of specified fees.
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Loan features and requirements

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All of the following criteria must also be met for a Bridging Loan:

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Loan FeaturesRequirements
Existing CommBank customer +
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  • Bridging Loans are only eligible for existing CommBank customers. We define an existing CommBank customer as having an: +
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    • Existing credit facility (Personal or Business), i.e. home loan, personal loan, credit card or personal overdraft with CommBank (excluding Unloan) or Bankwest for more than 6 months; or
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    • Account (Personal or Business), with CommBank (excluding Unloan) or Bankwest as their salary or income transaction account for more than 3 months.
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    • Please Note: This only defines what an existing customer is. Please refer to eligible borrowers to determine eligible borrowers.
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Loan to Value Ratio (LVR) +
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  • The maximum LVR for a Bridging Loan is 80% (including LMI where applicable).
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Servicing +
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  • Customers must show their capacity to service Interest Only payments on the total debt during the bridging period, however they can make Principal and Interest repayments if they wish.
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Security +
+ The Bridging Loan must have,: as security on the loan: +
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  • An existing property (a fully constructed dwelling, already owned by the customer); and
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  • A purchase property (a fully constructed dwelling)
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+ Please Note: Additional securities may be attributed to support an application but they cannot replace the existing and purchase properties within a bridging loan application. Vacant blocks of land are only available as a third security (additional security) to support an application and cannot be used as the primary existing security.
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Alteration to Securities +
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  • All properties being used as security on a Bridging Loan are not to be altered during the bridging period. This includes security substitution, subdivisions, and any structural or major renovations. However, minor and non-structural renovations are acceptable.
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Interest rate +
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  • No additional interest rate discounts are available on the Bridging Loan, outside of standard MAV Package discount.
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  • The ongoing loan may have additional discounts applied in addition to standard MAV Package.
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Loan term +
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  • Maximum Bridging Loan term is 12 months. The bridging period will start from the funding date of the Bridging loan.
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Note: The loan will be treated as being in default if the property is not sold within 12 months of the funding date.

Account conduct history +
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  • Customers must demonstrate no defaults on their existing CommBank home loan, investment home loan or line of credit in the 6 months before the application date.
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Loan structure +
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  • There should be a Bridging Loan and ongoing loan with CommBank for Bridging Loan applications.
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Construction loans +
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  • The Bridging Loan can't have a Construction loan feature.
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  • The Ongoing-Bridging Loan or end debt can't have a Construction loan feature.
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Lenders' Mortgage Insurance (LMI)/Low Deposit Premiums (LDP) +
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  • All Bridging Loans that involve LMI / LDP are referred to Genworth for assessment and approval.
    Note: Maximum LVR including LMI is 80%.
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Negative gearing +
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  • A Bridging Loan can't have negative gearing benefit claimed as part of the credit assessment.
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Additional repayments +
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  • Customers can make unlimited lump sum payments on the Bridging Loan.
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Loan purpose +
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  • A Bridging Loan can be for owner occupied or investment purposes.
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Repayment type +
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  • Customers can choose to make Principle and Interest or Interest Only repayments.
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Note: For properties that are currently leased, rental income (up to the date of the lease agreement) may be included in the servicing exercise where a formal lease agreement is in place at the time of applying for the bridging loan.

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Note: If this property is to be sold the income cannot be included in the servicing of the residual debt.

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Loan Options and Structure

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You Must:

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  • Structure the Bridging loan application as two separate loans:
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  • Bridging loan; and
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  • Ongoing-Bridging or end debt loan.
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  • CommBank will issue separate loan contracts
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  • Record the loan term as 1 year for the Bridging loan, as your customer must fully repay this facility within 12 months.

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Your Customer:

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  • Is required to sell the existing property within 12 months of the funding date, otherwise they will be in default of their contract. A signed contract for sale for the existing property is not required at the time of application.
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  • Must repay the Bridging loan in full.
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  • If they decide to keep both properties at the end of the bridging period, you must submit a new home loan application without the bridging feature.
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Example

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Loan 1 - Bridging loan:

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  • No additional interest rate discounts available, outside of standard MAV
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  • Maximum 1 year loan term
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  • Interest only payments available
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  • Construction loan feature can't be selected.

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Loan 2 - Post-Bridging loan or end debt:

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  • Additional interest rate discounts available
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  • Maximum 30 year loan term available
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  • Interest only payments available
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  • Construction loan feature can't be selected.
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Bridging Loan Process

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Bridging Loan Guide

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The target market for this product will be found within the product’s Target Market Determination, available here

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Simply Print

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Brochures

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 Back to Simply Print

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Inserts which are not included as part of the printed Document Pack will be provided to Brokers.

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Email the Simply Print Stationary Order Form to replenish your pre-printed forms and self addressed envelopes to TPBAccreditations@cba.com.au.

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Additional inserts not included as part of the printed Doc Pack are available to print as needed from the Forms section of CommBroker. The forms you will need are:

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Standard Transactions Fees and Charges

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Refinance Statutory Declaration for NSW

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Discharge Request Forms for Specific OFI's

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Contract Building Loans - Notes for Builders

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Mortgage Advantage Application

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Credit Policy

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Building/Construction Loan

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Back to Satisfactory Security

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Conditions For all Building/Construction Loans

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  • Construction loans (purposes 121/123/320) cannot have a non-construction purpose on the same loan. This means, loans with a non-construction purpose must be submitted as a separate loan to the construction loan. For example, Land and construction loans should be separated out into one land loan and one construction loan, rather than being combined. Interest-Only can be selected for the non-construction loan if the customer doesn’t wish to be on Principal and Interest repayments during their construction.
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  • Note: The two loans can be submitted under the same application where appropriate
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  • Loan purpose ‘additions and alterations of a dwelling’ (143) is categorised as a non-construction purpose
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  • Loan purpose ‘construction of a dwelling, Other’ (123) should be selected for applications with structural renovations
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  • The progress draw feature needs to be added for all construction loan purposes. (320), (121) and (123) – Construction of a dwelling.
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  • Construction must be completed under a fixed price building contract unless the value of the building contract is equal to or greater than $1 million, in which case Cost Plus contract may be considered.
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  • Dwellings are to be retained for personal investment or residential purposes and NOT built for the purpose of immediate sale.
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  • Construction loans must not be on an owner builder basis where: +
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    • borrowers are the directors of the company (or a party to the firm or partnership) issuing the building contract, or;
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    • company/trust borrowers issuing the building contract on their own behalf
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  • Construction is restricted to a maximum of 4 dwellings on the same title and must be covered by a single building contract with a single progress payment schedule.  
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  • Where your customer is building three or four dwellings, the following policy will apply;
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    • The customer’s intention of the properties are to build and retain, and
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    • The construction must be completed at arm’s length by a registered construction company with a fixed price building contract, and
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    • The construction of more than two dwellings to have a maximum LVR of 70%, and
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    • A minimum contingency of 5% being held on top of the fixed-price building contract to mitigate any potential construction overruns. Where a costing report is required and the contingency stipulated is higher than 5%, the higher contingency percentage will apply; and
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    • No LMI/LDP will be available.
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  • For progressively drawn loans, a draft building contract or builders tender, proposed finishes and specifications, draft building plans plus quotes for any 'Out of Contract' items must be provided by the broker on submission of the application
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  • An 'as if complete' valuation is required for all construction loans.
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  • The progress payment inspections required are dependent on the building contract price, outlined at the bottom of this page.
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  • Construction loans will be progressively drawn according to the progress payment schedule.
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  • Customers should be made aware that they must use all of their own equity (e.g. personal savings or First Home Owners Grant, if applicable) before any progressive payments are made from their loan towards the construction.
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  • Construction must commence within 12 months from the disclosure date on the Consumer Credit Contract Schedule and be completed within 24 months from the first draw down. If not, approval of the loan or any undrawn portion of the loan may be withdrawn at the Bank's discretion
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Additional requirements for fixed price building contracts > $1 million

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  • A Costing Report will be ordered to obtain an independent confirmation of the cost of the construction. Costing reports may take up to 12 business days to be returned, please advise customers of this.
  • +
  • A costing report usually includes a 5% contingency allowance. You must include this amount in the overall construction costs to support any unexpected increases in building costs. These funds are to be treated as additional customer contribution and the borrower/s will need to demonstrate they hold sufficient funds to complete and if used, receipts are required to confirm payment to builder. Any contingency allowance which goes unused during the construction will be released back to the customer/s once the final progress inspection has been returned 100% complete.
  • +
  • Some contracts may include a retention clause where a percentage of the invoice is reserved in a separate account as per an agreement by customer and builder. Retention is not held nor controlled by the bank. Unless a second account is provided to the bank, invoices will be paid in whole to the BSB and account number on the invoice, the bank must pay the whole stage as per the progress payment schedule (if fixed price contract). Retention amount must be detailed on the invoice.
  • +
  • Customer and/or builder must hold the retention funds themselves.
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  • A progress payment inspection is required before the release of each progress payment where the building contract amount is $1.5m or greater.
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Digital Signatures

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  • It is generally acceptable to receive electronically executed building contracts including progressive payment schedules, contract variations and council stamped plans.
  • +
  • Customers applying for any of the First Home Owners Grant Schemes (FHOGS). Refer below for states accepting electronically executed Contract of Sale or Building Contract along with FHOG application.
  • +
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StatesExecuted documents (Contract of Sale or Building Contract) for the First Home Owners Grant Schemes (FHOGS)
Australian Capital Territory (ACT)
New South Wales (NSW)
South Australia (SA)
Victoria (VIC)
Western Australia (WA)
Acceptable to receive electronically executed Contract of Sale or Building Contract
OR
Must physically sign the original document (Wet Signature) 
Queensland (QLD)
Tasmania(TAS)
Northern Territories (NT)
Must physically sign the original document (Wet Signature)
+
    +
  • It is acceptable to receive digitally signed progressive payment invoices where the signature still resembles the customer's wet signature (e.g. using an iPad or stylus or previously scanning and saving a copy of the signature). Signatures created by typing are not acceptable. See here for reference examples.
  • +
+

 

+

 

+

Out of Contract Items

+
    +
  • The Bank will accept up to 10 "Out of Contract" items per application so long as their total does not exceed of 20% of the Primary Building Contract amount.
  • +
  • "Out of Contract" construction items are additional improvements or renovations being completed in conjunction with the construction of a dwelling that do not form part of the scope of fixed price building contracts with a primary builder. They are restricted to non-structural works, such as kitchen and bathroom prime cost items, and floor coverings etc. They may also incorporate ancillary improvements, such as swimming pools, pergolas and landscaping etc.
    Note: Some out of Contract items such as Swimming Pools, Sheds etc. may require additional council approval and evidence will be required prior to funding the item.
  • +
  • All additional work must be formally quoted for both supply and installation. These quotes must be provided to the Bank's Valuer completing the valuation at origination, to ensure they are included in the "as if complete" value of the property.
  • +
  • CBA Mortgage Services will reconcile the total costs of the Construction project, (inclusive of "out of contract" items), to ensure all costs can be met by both loan funds and client's equity, prior to unconditional approval.
  • +
+

    

+

Prior to releasing loan funds for "out of contract" items, CBA Mortgage Services will ensure the following requirements are met:

+
    +
  • A formal Invoice from the Contractor confirming work is completed, has been received together with a letter signed by the client(s) confirming completion of work.
  • +
  • Where any individual "out of contract" item is $30,000 or more, a progress inspection from the Bank's Valuer will be obtained to confirm completion of work.
  • +
  • Where the customer has paid the invoice and is requesting a refund, NetBank receipts are accepted for out of contract items where suitable payment account details are displayed. E.g. Name/Company, BSB and Account number. The invoice is to be provided along with the receipt.
  • +
+

Upon request, up to a total $30,000 in bank-controlled funds for out of contract items may be released to be controlled by customers without the above requirements being demonstrated.

+

Where there are variations or where "out of contract" items are not completed / required, resulting in undrawn loan funds, these undrawn funds will be withdrawn by the Bank. Where incomplete "out of contract" items do not pertain to the "fit out" (e.g. pergolas, driveways, pools etc.), an "occupation certificate" (or State equivalent), must be obtained prior to the completion of the construction loan.

+

 

+

Progress Payment Schedule

+

The customer must provide a progress payment schedule as part of the building contract. It must be confirmed that no more than 50% of the funds are used for deposit to frame stages.

+

For the purpose of calculating the 50% up to frame stage requirement, funds used for the following purposes may be excluded: demolition, siteworks, excavation, pool shells and necessary electrical or drainage works.

+

The following example shows an acceptable progress payment schedule:

+
    +
  1. Slab including deposit - 15%
  2. +
  3. Frame - 15%
  4. +
  5. Enclosed - 35%
  6. +
  7. Fixing- 20%
  8. +
  9. Practical completion - 15%.
  10. +
+

The following example shows an acceptable progress payment schedule in which 45% of total build cost (excluding demolition and excavation) takes place up to frame stage

+
    +
  1. Demolition and excavation – 10%
  2. +
  3. Slab - 20% including customer's 5% deposit already paid
  4. +
  5. Frame - 25%
  6. +
  7. Lock up - 25%
  8. +
  9. Fix - 10%
  10. +
  11. Completion - 10%.

  12. +
+

The following example shows an unacceptable progress payment schedule due to over 50% of funds being used for deposit, slab and frame stages.

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    +
  1. Siteworks – 5%
  2. +
  3. Slab including deposit - 30%
  4. +
  5. Frame - 25%
  6. +
  7. Enclosed - 25%
  8. +
  9. Fixing- 10%
  10. +
  11. Practical completion - 5%.
  12. +
+

Note: Prior to Slab stage, funds cannot be released where the LVR against the land value exceeds 95%.

+

 

+

Construction of multiple dwellings

+
    +
  • Servicing cannot be reliant on the sale of one or more of the constructed dwellings
  • +
+

Note: Where the proposal is to construct more than one dwelling on the same title, potential subdivision cannot take place until the construction is complete. Therefore, the proposal should be considered on an “in one line basis”, with the subdivision ignored for the purposes of the construction and the valuation. (i.e. we cannot consider the dwellings to be on separate titles and we cannot consider the potential security value once and if the dwellings are subdivided)

+

Care must be made to ascertain whether or not the proposed construction is part of a split contract for multi property developments. Where the security is identified as being part of a split contract for multi property development, the loan must be treated on an 'Off the plan' basis, with no loan funds to be released until the development is completed.

+

The construction must be covered by a single building contract with a single progress payment schedule.

+

 

+

Construction Loans in a Company/Trust (or Firm or Partnership)

+
    +
  • Servicing must be demonstrated using independent and ongoing income (i.e. Where the applicant derives their income from regular salary/employment or business
  • +
  • Proposed rental income can be considered for servicing purposes but should be supplementary to main income source
  • +
+

Note: Where the applicant derives their income from property development, the purchase and sale of property and/or they need to sell a completed dwelling to make the application viable, the proposal is not acceptable as a Home Loan or Investment Home Loan.

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 AcceptableExcluded
ApplicantAJ Smith Family TrustTJ Development Trust
Director OccupationDoctorEngineer/Builder
Income SourceMedical Specialist- income derived from medical activitiesConstruction/Capital Gains- income derived from construction and sale of dwellings
Purpose/DriverIncrease Property Portfolio- Looking to retain properties and obtain rental incomeMake a profit- Looking to build with a view to generate short term profit by the sale of one or more dwellings
ServicingServicing can be demonstrated based on income from medical practice. Income position will be enhanced by the constructed dwellings.Servicing is reliant on business activities and potentially the sale of constructed dwellings. Earning potential may be impacted by the construction with sale proceeds and/or rental contributing to business income
+

 

+

Costing Reports

+

A costing report to confirm the validity of a contract price with progress payment inspections at each stage will be required for residential buildings being constructed under a signed contract when any of the following circumstances arises:

+
    +
  • The contract price is out of line with the work being done.
  • +
  • The contract price is not fixed (e.g. rise and fall) and is more than $1 million 
  • +
  • The fixed price contract price is more than $1 million. (note progress payment inspections will not be required at each stage unless the contract price exceeds $1.5m).
  • +
  • The construction type is uncommon either because the building site or the architectural design has features likely to give rise to unusual costs.
  • +
+

Note: We will not accept a non-fixed or cost plus contract where the contract is $1 million or less. Customers with non-fixed or cost plus contracts should be advised that they must ensure they have equity available to cover the price fluctuations.

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+

Acceptable Building Contracts

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Contract amountAcceptable contract
Up to and including $1 millionFixed Price building contracts
Greater than $1 millionFixed Price or Cost-Plus building contracts
+

 

+

Fixed Priced contracts

+

A fixed price contract is a contract in which the builder has agreed to complete the work for an agreed fixed amount. 

+

Generally the contract provides for payment of an agreed amount with a provision for adjustments.  Adjustments may be made for:

+
    +
  • Variations to the work
  • +
  • Extra costs incurred as a result of certain delays
  • +
  • Variations in the cost of the work for certain unexpected difficulties in performing the contract, or
  • +
  • Latent ground conditions.
  • +
+

Note: This type of contract is still known as a fixed price contract.

+

Rise and Fall clauses may be included within a fixed price building contract, this enables the builder to pass on fluctuating input costs to the customer based on an agreed formula within the building contract Rise and Fall clauses may appear as a separate section within the building contract or embedded within the Progress Payment Schedule. The rise and fall clause is an agreement between the customer and the builder and the customer will have to fund any increased costs unless there is a surplus in the construction loan to cover the increase. If the client cannot source funds themselves, they would have to submit a new application and still meet servicing requirements.

+

Note: In Victoria and Western Australia, Rise and Fall clauses are illegal for contract sums under $500,000.

+

 

+

Variations to a Fixed Price building contract.

+
    +
  • Brokers must confirm and provide the bank with any variation to the building contract.
  • +
  • Brokers must provide a physically signed (wet signature) variation document by all parties (builders signature not required) on the original building contract to the Bank which includes a specific breakdown of all changes for review
  • +
  • Prior to the first/upcoming progress payment, the customer is required to fund any debit variation to the contracted amount (increasing price of the contract), prior to the bank releasing funds.
  • +
  • If there is a credit variation to the building contract (reducing the price of the contract), the bank will remove undrawn funds from the loan by the amount of the variation, unless the item removed is replaced by an Out of Contract (OOC) item deemed ‘like-for-like’ by the bank. Otherwise, it is an item which has not been assessed as part of the valuation and dollar value may not correspond to 'on complete' value to the property.
  • +
+
+ E.G. Customer removes $20,000 fully ducted air-con system from contract and replaces it with an OOC split-system worth $8,000. Customer spends the $12,000 credit on bathroom upgrades. The bank will remove $12,000 from the undrawn funds and the customer must pay for the $12,000 OOC bathroom upgrades prior to the bank releasing any more funds, as only $8,000 could be verified as ‘like-for-like’. +
+
+   +
+
+ NOTE: As per the Usual Terms and Conditions we reserve the right not to pay any construction loan drawing if the customer has made variations without bank approval to the building contract.
+
+

 

+

Cost Plus-Contracts

+

 A cost-plus contract is a contract where a builder obtains material and services throughout the stages of the building process and costs are passed to the owners, with an agreed margin to cover overheads and profits

+

Building contracts where the price is not fixed represent an increased risk to both the customer and the Bank as the cost may increase significantly and this could result in the customer having no access to further equity or borrowings to complete the construction. The customer should have access to substantial additional equity, borrowings or surplus funds to cover increased costs, should they arise.

+

A costing report is required at each stage of a cost plus build.

+

 

+

How to Identify a Cost-Plus Contract (Non-Fixed Price contract)

+
    +
  • Front page of the building contract to state cost plus-contract or simple works contract
  • +
  • There will be no actual progress payment schedule
  • +
  • The contract will note progress payments to be paid on a monthly basis
  • +
  • Where architect details are included in the building contract this could mean they would be overseeing the project.
  • +
+

 

+

Simple Works Contract (Fixed Price Contract)

+
    +
  • Simple Works is a fixed price contract which is not on a staged basis, but progressively paid on a frequency basis for completed works (commonly fortnightly or monthly).
  • +
  • As progress payments are not released on a staged basis, costing progress reports are required for every invoice. This is because Quantity Surveyors can verify the works completed where a progress payment schedule is not specified in the contract, while valuers cannot. When identifying a Simple Works contract the front page of the building contract will usually state ‘Simple Works Contract’. If not and the contract is fixed price but has no progress payment schedule, it may be a Simple Works contract.
  • +
+

 

+

Termination of building contract

+

For builders who have been terminated or gone into liquidation we are required to collect additional documentation to enable the build to proceed.

+

Note: The bank will not accept the customer becoming an owner builder to complete the build. The below requirements must be adhered to.

+
    +
  • The following documents are to be obtained and forwarded to the bank CC LPCNSWFundings@cba.com.au: +
      +
    • Termination agreement/letter to advise the original contract is no longer in effect (a statutory declaration can be accepted from the client where a termination agreement cannot be provided)
    • +
    • New builders fully executed building contract
    • +
    • Confirmation from new builder that council approved plans and specifications have not changed
    • +
    • Public liability insurance and builders contract of work insurance
    • +
  • +
+

A new valuation will be ordered by Progress Payments to ensure lending obligations are met. Once confirmed new commencement letter will be issued.

+

Note: Any shortfall will be required to be paid by your customers own funds prior to the bank releasing Home Loan funds

+

 

+

Insurances

+
    +
  • Builders Contract of Works Insurance covers the loss or damage to materials and work during the construction period. +
      +
    • The builder/tradesperson must hold this insurance.
    • +
    • the policy must include: +
        +
      • Insurance amount equal to the Building Contract Price
      • +
      • Name of owner
      • +
      • Address of construction property or 'Anywhere in Australia'. Variants to this description may include but are not limited to: +
          +
        • 'Australia wide', or
        • +
        • 'anywhere in + + ', or +
        • +
        • 'within the boundaries of Australia and its territories', or
        • +
        • 'anywhere from + + to but including ' +
        • +
      • +
      • Expiry date
      • +
    • +
  • +
  • Public Liability insurance must include all of the above but the insurance amount must be for a minimum of $5 million. It should also state the insured party as the building company carrying out the work at the security address.
  • +
+

Note: If any of the above are not on the policy the Broker must contact the customer and advise that they must provide an acceptable insurance policy.

+

 

+

Valuations and Inspections

+

Valuations are required at the following stages of the Construction loan process:

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 Initial Costing Report Requirements Progress Inspection Requirements
  Contract Price $0-$350,000 Contract Price $350,001 - $1,500,000 Contract Price $1,500,000+
Fixed Price Building ContractOnly for Construction costs greater than $1mFinal stage only - Progress Payment Inspection.First and Final stages - Progress Payment Inspection.

All stages - Progress Payment Inspection.

Note: At any point, where payment doesn't satisfy Retail Home Lending Operations (RHLO) criteria to confirm the work has been completed or cost to complete isn't in line with original contract, a costing inspection report will be ordered, and the customer will no longer be eligible for ongoing progress payment inspections for the rest of the construction.

Cost-Plus Building Contract

Yes

All stages - Costing Inspection Report.
NB: Cost Plus Building Contracts are unacceptable under $1m
Simple Works Building Contract

Yes

All stages - Costing Inspection Report.

+

Note: Fixed price building contracts where the progress payment schedule is not structured into milestone stages will be treated as simple works contract for valuation purposes

+

Releasing funds prior to Slab stage

+

Prior to Slab stage, construction funds may be released only where the LVR against the land value is 95% or lower. The land value may be taken from the As-if Complete valuation. This requirement covers both release of deposit and release of pre-slab stages including demolition and siteworks. However, construction funds must not be used towards land settlement.

+

An example is provided below for a construction application for renovations in which the release of funds is acceptable, with an LVR against land value under 95%:

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Existing debt secured by construction property$450k
New construction loan for renovations$400k
As-if Complete Valuation$1m (600k land value, $400k improvements)
Funds to be released prior to slab stage for demolition$100k$100k
LVR calculation for purpose of early release of funds(Existing debt + funds to be released) / land valuation
LVR against land value$450k + $100k/$600k = 92%
+

 

+

Building/Construction Product
Building/Construction Process

+
+

Care must be made to ascertain whether or not the proposed construction is part of a split contract for multi property developments, refer "Split Contracts" for Multi-Property Developments for details. Where the security is identified as being part of a split contract for multi property development, the loan must be treated on an 'Off the plan' basis, with no loan funds to be released until the development is completed.

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Product

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Building/Construction Loans

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Back to Home Loan Products

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Description

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A building or construction loan provides funds for building property or extensive renovations where:

+
    +
  • The proposed work involves some form of structural change to the external walls of the property and is subject to a council approval; or
  • +
  • An 'as if complete' valuation is required to support the loan (excluding off the plan/vacant land/house and land packages)
  • +
+

 

+

Construction Loans can be used to finance:

+
    +
  • The purchase of land and to build a home (separate loan splits)
  • +
  • The construction of a home on existing land
  • +
  • Demolition of an existing property and construction of a new residential property
  • +
  • Major renovations to a new or existing property. 
  • +
  • Construction of a prefabricated (transportable) home whereby majority of the house is built offsite and transferred to the property.
  • +
  • The construction of a prefabricated or kit home whereby stages maybe prefabricated and delivered for permanent installation 
  • +
+

 

+

Notes:

+
    +
  • Progress payments will only commence once kit home or prefabricated (transportable) home is permanently affixed to site with services connected
  • +
  • External refinance of construction loans from OFI is unacceptable
  • +
  • Building/Construction Loans require progressive drawings.
  • +
  • During the construction period, while the loan is progressively drawn customers are required to cover the interest accrued on their loans. The interest accrued will be calculated using the interest reference rate of the repayment type opted in by customer at origination.
  • +
  • Principal and Interest repayments will commence for Building/Construction loans once it's fully funded. If Interest Only is selected at origination then the Interest Only term commences on the day of the first progressive drawing and will continue until the end of the Interest Only period.
  • +
  • The building/renovations must be constructed under a fully signed contract by a licensed builder.
  • +
  • It is the borrower's responsibility to enter into a satisfactory building contract and obtain legal advice.
  • +
  • Building/Construction Loans are not eligible for LMI or LDP waivers
  • +
  • If your customer is at risk of not meeting the construction 12 month and 24 months period (24 months from first progress payment), please ensure you submit a construction loan extension request through your relationship manager prior to the expiry of these periods.
  • +
+

 

+

Loan Options

+
    +
  • Standard Variable Rate
  • +
  • Extra Variable Rate 
  • +
+

 

+

Important: Not all loan types are available for building/construction purposes, for example Fixed Rate.

+

 

+

Conditions:

+
    +
  • Maximum LVR for construction loans is 90%. The only exception to the rule is for First Home Guarantee Scheme (FHBG) or Family Home Guarantee (FHG) applications
  • +
  • Borrowers must have a related account from which the Bank is able to draw both the monthly and final loan drawing interest changes.
  • +
  • Borrowers must ensure adequate funds are held in their nominated account on the 15th day of each month and on the day of the final loan drawing to cover these payments. Any Direct Debit set up within the application will commence when the loan is fully drawn.
  • +
  • Borrowers can telephone the Bank on 13 2224 just prior to the 15th day of each month to obtain an estimate of the accrued interest amount that will be debited.
  • +
  • For Progressively drawn loans, interest is calculated daily on the outstanding balance and charged to the loan account either on: +
      +
    • The 15th day of each month and 
    • +
    • The date of the final drawing. 
    • +
  • +
  • It is then reversed by direct debit to the borrowers' related account on the same day.
  • +
  • Demolition of an existing property without a building contract in place is ineligible for construction loans as we are reliant on land value solely. Where the demolition and construction are undertaken at the same time and an as if complete valuation is held, LVR will be based on the ‘as if complete’ value. Demolition applications without a building contract and an as if complete valuation, should only be taking the land value as security in the application.
  • +
+

 

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Construction Home Loan Guide

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Construction Home Loan Timeline

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Construction/Building Policy

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Construction/Building Process

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    +
  • During the construction period, while the loan is progressively drawn the payments will be interest only.  Interest only payments will be calculated using the rate applicable to the repayment type selected by the customer. 
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Credit Policy | Calculating Product Commitments

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What

Below we provide product specific calculations to help you understand how to successfully complete an assessment.

Why

When calculating commitments for a customer it is important to use the correct assessment criteria.

How

This table provides calculations by product type:

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PRODUCTMINIMUM ASSESSMENT RATES AND REQUIREMENTS

Home Loan/Investment Home Loan

Amortise the loan amount (including any undrawn balance and special repayments) at the assessment rate over the remaining principal and interest (P&I) term of the loan plus the monthly fee.

Inclusion of the monthly fee only applies for CBA loans.

For new CBA loans the assessment rate is higher of:

+
    +
  • The current floor rate; or
  • +
  • the products P&I variable interest rate + interest rate buffer (currently 3.00%) less any concessions granted to the borrower (eg, package margin, product margin and any discretionary discount) ; or 
  • +
  • the actual rate applied to the customer’s application at the commencement of the loan, less any concession granted to the borrower (eg, package margin, product margin, and any discretionary discount). Note: If the application is IO, the IO rate must be applied for this scenario.   
  • +
+
+ For existing CBA and OFI loans the assessment rate is the higher of: +
+
    +
  • The current floor rate; or
  • +
  • The current account interest rate + an interest rate buffer of at least 3.00%
  • +

 

Variable Rate Personal Loan

Amortise the loan amount (including any undrawn balance and special repayments) at the actual interest rate over the remaining principal and interest term of the loan plus the monthly fee.

Fixed Rate Personal Loan

Use contracted (National Consumer Credit Loan (NCC) Schedule) loan repayments.

Personal Overdraft

Multiply limit by 3% per month.

Credit Cards
(all types)

 

Multiply limit by 3.8% per month
(minimum $25/month)

Charge cards do not have a limit so are not to be included as a commitment; expenditure on these cards should be considered for inclusion in monthly living expenses provided by the customer.

All Margin Loans

Excluded from serviceability calculations. Don’t include the monthly commitment or any income from associated investment.

All Overseas Loans

Convert repayments into Australian Dollar (AUD) by using CommBank “Sell” rate

Example:
Monthly repayment: USD 1,000.
Calculation: USD 1,000/0.64 = $1,563/month

Equipment finance facilities
(e.g. Hire Purchase, Lease, Equipment loan, Flexirent, etc.)

Use existing loan repayments.

Overdraft, Business Line of Credit or Other Commercial ‘revolving’ Credit Facility

Amortise the limit at the Assessment Rate over a notional 15 year term.

Note: Assessment rate is higher of:

+

Better Business Loan or Other commercial ‘reducing’ credit facility (except Commercial Bill)

Amortise the loan amount at the Assessment Rate over the remaining principal and interest term of the loan.

Note: Assessment rate is higher of: 

+

Notes:

+
    +
  • If the interest only end date and loan expiry date are the same, refer to other commercial 'revolving' credit facility calculation.
  • +
  • If there is a residual / balloon repayment arrangement, only amortise the component that is reducing, i.e. the amount of residual / balloon may be assessed on an interest only basis.
  • +

 

Note: For loans held with Other Financial Institutions (OFI), a servicing loading of 30% will be added automatically by the system to the principal and interest repayment amount instead of using an Assessment Rate.

Commercial Bill

Multiply limit by 1.5% per month.

Resources

See also
Home Loan Assessment Rates - Proposed Loans

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Regulatory Requirements

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Credit Assessment Summary

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Back to Written Assessment Report

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To further strengthen the Banks responsible lending commitments for the capture and documentation of customer information, the Credit Assessment Summary (CAS) document was introduced on 2nd December 2017 and will form part of the Loan Document Pack for all new Owner Occupied and Investment Home Loan and Line of Credit applications solely involving personal borrower/s.

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What you need to know

+

 

+

The CAS will present a summary of the information you provided on behalf of your borrower(s) and / or that the Bank has verified (where relevant) and used to complete its credit assessment. It will include:

+
    +
  • Summary of loan requirements and objectives
  • +
  • Personal details and financial information
  • +
  • Total monthly living expenses at a household level
  • +
  • Information about the credit applied for
  • +
+

 

+

The CAS will form part of the loan offer document packs for all Owner Occupied and Investment Home Loan and Line of Credit applications.

+

The CAS will not be issued for applications involving non-person applicants (i.e. Trust or Company). The Document Checklist, which is on the last page of the Covering Letter to Borrower (Full Pack), will indicate when a CAS has been issued.

+

An application exception will be raised if the CAS is not returned or not signed by all personal borrowers. The application will not progress to funding until the exception is resolved.

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What you need to do

+
    +
  • Ensure that borrowers are aware of the CAS and that personal and financial information will be visible to all applicants. This may include information we already hold on our customer records about each individual applicant.
  • +
  • You must ensure that all borrowers review and sign the CAS.
  • +
  • Ensure the signed CAS is returned with all other home Loan documents
  • +
  • Where loan documents are re-issued a new CAS will also be reissued and must be provided to your borrower/s to complete and return
  • +
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Note: The information contained in the CAS is not to be edited as manual amendments are not accepted. 

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Credit Policy | Change of Name

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A Change of Name must be lodged when a mortgage over security is being prepared and the mortgagor's name is different to (has changed), or is recorded incorrectly on, the certificate of title.

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Group Lending Services lodge the Change of Name on behalf of the client. When a Change of Name is required, Group Lending Services will issue relevant form(s) to be completed by the customer with the loan documents. These forms must be returned with the loan documents, along with the relevant supporting documents as follows:

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Note:

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  1. “Marriage Certificate” refers to those issued by an Australian State or Territory Births, Deaths and Marriage Registry or by a Foreign Government body Births, Deaths and Marriage register. We cannot accept commemorative or ceremonial marriage certificates, including unregistered certificates issued on the day of the ceremony. They must be issued by the relevant government authority.
  2. +
  3. Effective 7 March 2024, Land Tasmania will only accept the Change of Name application form for lodgement by a Licensed Conveyancer or Legal Practitioner, the Bank can no longer lodge a Change of Name on behalf of the customer. For detailed instructions to assist your customers, refer below.
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State or TerritoryMortgagorSupporting Evidence
NSWIndividual

All requirements in one of the categories below must be met as a minimum:

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CategoryMinimum Document Requirements
 For Persons who are Australian citizens or residents:
1

Australian Passport or foreign passport

plus Australian drivers licence or Photo Card

plus change of name or marriage certificate if necessary

 

2

Australian Passport or foreign passport

plus full birth certificate or citizenship certificate or descent certificate

plus Medicare or Centrelink or Department of Veterans’ Affairs card

plus change of name or marriage certificate if necessary

 

3

Australian drivers licence or Photo Card

plus full birth certificate or citizenship certificate or descent certificate

plus Medicare or Centrelink or Department of Veterans’ Affairs card

plus change of name or marriage certificate if necessary

 

4

(a) Australian Passport or foreign passport

plus another form of government issued photographic identity Document

plus change of name or marriage certificate if necessary

 

(b) Australian Passport or foreign passport

plus full birth certificate

plus another form of government issued identity Document

plus change of name or marriage certificate if necessary

 

 If categories 1 to 4 cannot be met, Category 5(a) may be used. Where 5(a) cannot be met, Category 5(b) may be used.
5

(a) Identifier Declaration

plus full birth certificate or citizenship certificate or descent certificate

plus Medicare or Centrelink or Department of Veterans’ Affairs card

plus change of name or marriage certificate if necessary.

 

(b) Identifier Declaration by a Person specified in Verification of Identity Standard *

plus Medicare or Centrelink or Department of Veterans’ Affairs card

plus change of name or marriage certificate if necessary.

Note: Refer to Verification of Identity Standard, Schedule 8 Paragraph 4 NSW Participation Rules for Electronic Conveyancing

 

 For Persons who are not Australian citizens or residents:
6

(a) Foreign passport

plus another form of government issued photographic identity document

plus change of name or marriage certificate if necessary

 

(b) Foreign passport

plus full birth certificate

plus another form of government issued identity Document

plus change of name or marriage certificate if necessary

 

* Schedule 8 Paragraph 4.4(e) NSW Participation Rules for Electronic Conveyancing

Note:

+
    +
  • A document containing text in a foreign language must be accompanied by an English translation. The translation must be signed on each page by the interpreter and be identified as an accurate translation of the document.

  • +
SA
Individual
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Change of Name - certified by a Registered Conveyancer or Legal PractitionerNo additional documents/evidence required

Change of Name – certifying party is Self-Represented

(Self-Represented parties are individuals who choose to execute/prepare their own documentation to be lodged in the Land Titles Office rather than employing the services of a Registered Conveyancer or Legal Practitioner)

Self-Represented Parties - Authorised Person Certification

Refer Self-Represented Parties - Authorised Person Certification within Verification of Identity Requirements for Self-Represented Parties.

Self-represented parties entering into a conveyancing transaction are required to show Identification documents to a Justice of the Peace, Proclaimed Police Officer, Legal Practitioner, Registered Conveyancer or a Notary Public.

These authorised persons are required to fill in the Self-Represented Parties – Authorised Person Certification form and endorse photocopies of the evidence as ‘true copies of the originals sighted’. Refer Identification Document categories within Verification of Identity Requirements for Self-Represented Parties.

If Category 5 of the Identification Document Categories is used, an Identifier Declaration will also be required. This will need to be made by a person that has known the customer for at least 12 months. Refer Identifier Declaration within Verification of Identity Requirements for Self-Represented Parties

In addition to the certified identification documents, the customer is to provide documentation to verify their authority. This document does not need to be certified however a copy must be provided to the LTO.

Examples include:

+
    +
  • a current local council or water rates notice
  • +
  • current utility bills
  • +
  • a current land tax assessment notice for the property
  • +
  • land documentation connecting the property and the land
  • +
  • the mortgage granted by the mortgagor
  • +

note: bills notice/rates notice is acceptable in maiden name

Change of Name - a Registered Conveyancer or Legal Practitioner has appointed an agent to certify on their behalf

The agent is required to complete an Identity Agent Certification form – Refer Identity Agent Certification form within Verification of Identity Requirements and obtain identification document from the person being identified.

The Identity Agent is to endorse photocopies of the evidence as ‘true copies of the originals sighted’.  Identification Document categories are outlined in Table 1 within Verification of Identity Requirements for Self-Represented Parties.

If Category 5 of the Identification Document Categories is used, an Identifier Declaration will also be required.  This will need to be made by a person that has known the customer for at least 12 months.  Refer Identifier Declaration within  Verification of Identity Requirements for Self-Represented Parties

WA
Individual

Evidence for Change of Name by marriage - a certified copy of the original Certificate of Marriage issued by the Registrar of Birth, Deaths and Marriages or the equivalent from another jurisdiction of origin. This must be certified by Landgate or a selected Australia Post office

Evidence for all other Change of Name reasons must be a certified true copy of the original by a Justice of the Peace, Legal Practitioner or at a selected Australia Post office.

For certification at a selected Australia Post office.

This requires the original evidence document being taken to an authorised Australia Post outlet so that a copy of it can be certified. Every page of the evidence document must be certified.

Request to change name to maiden name after divorce - Divorce Certificate i.e. Decree Absolute or Birth Certificate.

Request to change name due to error on title - Sufficient evidence to show mistake or omission.

Request to change name (other) - Registered change of name i.e. Deed Poll or Change of Name Certificate.

VIC
Individual

The statutory declaration provided with the Change of Name form is sufficient evidence (no further supporting documents required).

 

QLDIndividual

A certified true copy of the originating document that instigated the change of name (i.e. marriage certificate) by a Justice of the Peace or a Legal Practitioner.

 

ACTIndividual

At least one form of Primary and Secondary Identification as well as a certified true copy of the originating document (i.e. marriage certificate, change of name certificate registered at Births, Deaths and Marriages etc.) by a Justice of the Peace or a Legal Practitioner.

 

NTIndividual

A certified true copy of the originating document that instigated the change of name (i.e. marriage certificate) by a Justice of the Peace or a Legal Practitioner.

 

TASIndividual

Effective 7 March 2024, Land Tasmania will only accept the Change of Name application form for lodgement by a Licensed Conveyancer or Legal Practitioner, the Bank can no longer lodge a Change of Name on behalf of the customer. There are no exceptions to this process.

If your customer wishes to change their name on Title, before submitting an application, please advise them to engage a Licensed Conveyancer or Legal Practitioner who should be familiar with the process. Refer to clause 8 of the Recorder's Directions for the instrument directing this change: Recorder's Directions | Department of Natural Resources and Environment Tasmania and Conveyancing Process for Individuals | Department of Natural Resources and Environment Tasmania (nre.tas.gov.au)

For all states and territories
A Company

A certified true copy of the original Certificate of Incorporation of Change of Name issued by ASIC by a Justice of the Peace or a Legal Practitioner.

 

 An incorporated body

A certified true copy of the original Certificate of Incorporation of Change of Name issued by ASIC by a Justice of the Peace or a Legal Practitioner.

 

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Processes

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Customer Channel of Choice Protocols

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Back to Full Paperless Application Process

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The Proprietary and Broker Channel of Choice Protocols team (CPT) is designed to support all Frontline Lending and Broker Distribution channels to provide a consistent and outstanding customer experience.

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They are responsible for resolving issues, where duplicate applications have been received from differing channels.

+

Once the request is made to the Channel Protocols team (CPT) they will contact the customer.

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+

Guiding Principles

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    +
  • Customers choose how they want to engage with CommBank and will heavily influence the decision on who will be the proceeding channel.
  • +
  • Consistent Interest rate discount and credit decisions across channels providing the same application merits.
  • +
  • Independent review and decision
  • +
  • Only proceeding channel should proactively contact the customer from the point a decision is made.
  • +
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Process

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Identify IssueReviewChannel Protocols TeamOutcome DeliveredAdvise Customer

Proprietary Channels, Broker, Group Lending Services or Retail Credit Decisioning identify potential customer management issue.

 

Broker to request Relationship Manager support to raise review request to the Channel Protocols Team inbox.

 

Independent review conducted by Channel Protocols Team including contacting the customer.

 

Channel Protocols Team will advise in detail both Proprietary Channel and Broker Relationship Manager of the outcome in writing.

Channel Protocols team will update the application that will not be proceeding with (NPW).

Proceeding channel advises the customer and continues with the application.

Note: only the proceeding channel is to proactively contact the customer from the point the decision is made.

+

 

+

Channel Protocols Team (CPT) Investigation Considerations

+

When the Channel Protocols Team investigate an initial request they will look at a range of factors including:

+
    +
  • Review of applications including duration
  • +
  • Application quality and completeness including required documents
  • +
  • The duration of applications in Assessed - Conditionally Eligible status. As a guide for non-Home Seeker applications this shouldn't exceed three months.
  • +
+

 

+

Note: The CPT does not have the authority to override assessment decisions completed by Retail Credit Decisioning, however will ensure engagement with Retail Credit Decisioning where required.

+

All parties must act in accordance with CommBank's values with any correspondence between each other, and with the customer.

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+

Home Seeker Applications

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    +
  • You are able to submit a Home Seeker without engaging Channel Protocols team. A customer may have more than 1 Home Seeker application.
  • +
  • Once the customer proceeds their Home Seeker application to formal approval it will be referred to the Channel Protocols Team.
  • +
  • Due to Genworth requirements, a customer is only allowed to have 1 home seeker with LMI. Where an existing application with LMI is identified it will be referred to the Channel Protocols Team.
  • +
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CPT will monitor all applications post their investigation.

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Written Assessment

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Introduction

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Back to Processes 

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The Written Assessment Report is required under the NCCP Act 2009 and is a written record that details information the Bank used to approve the credit. This is part of responsible lending

+

 

+

Business Rules 

+

This document is provided upon customer request only. 

+

You must still provide your own preliminary assessment. 

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The document is created and linked to the customer profile when the credit application is approved. 

+

The Bank must issue the Written Assessment Report within 7 business days of the customer request if the request is within 7 years of the credit approval date. 

+

Note: For applications where documents were generated on or after 02 December 2017, a Credit Assessment Summary may have been automatically issued with the loan documents including within the Borrower document pack for the Borrower/s to retain. In this scenario, if the customer were to request for a Written Assessment Report the Credit Assessment Summary document will be reissued instead. 

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Procedure 

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Complete the following steps to provide a Written Assessment Report. 

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                                                                 Step                                                                                                                    Action
Receive Written Assessment Report requestIf the Customer requests a copy of the Bank Written Assessment Report, then the Customer should be referred to either their local Branch or 132221.
+

 

+
+ + + For applications where documents were generated on or after 2 + nd December 2017, a Credit Assessment Summary document may have been + + + automatically + + + issued with the loan documents including + + + within the + + + Borrower + + + document pack for the Borrower + + + / + + + s to retain. In this scenario, if a customer were to request for a Written Assessment Report, the Credit Assessment Summary document will be + + + re + + + issued instead.  + +
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Processes

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Home loan application where the customer has commercial exposure with CBA or our subsidiaries

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Back to Processes

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A commercial credit approval is required for a home loan when any applicants, guarantors and or related parties meet any of the below criteria:

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    +
  • Are your customers combined commercial facilitates with CBA or our subsidiaries more than $1,000,000?
  • +
  • Is your customer applying for a home loan and a commercial facility at the same time?
  • +
  • Does the security currently secure a home loan and a commercial loan or will it? Is the total combined commercial facilitates more than $50,000?
  • +
  • Does your customer have any unsecured commercial debt more than $500,000?
  • +
  • Is a commercial facility being repaid as part of the application?
  • +
+

 

+

If you answer Yes to any of the above questions, please note that we will require to undertake full verification servicing method with an additional request to provide 12 Months ATO Portals (Income Tax Account and Activity Statement) for applicants and associated entities.

+

Please note that simple verification is ineligible in this instance.

+

Please contact your relationship manager or email BrokerBusinessHomeLending@cba.com.au with the application number in the subject line to have your application case managed.

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CommVal

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Back to Processes

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    +
  • Allows you to order CommBank approved upfront valuation decisions and external valuations.
  • +
  • Can be used to obtain valuation decisions for properties of any value.
  • +
  • Can be used to assess a residential property the customer intends to purchase with or without a Contract of Sale (COS), including at auction, or any existing residential property that the customer wishes to use as equity for a new or existing loan.
  • +
  • Can only be used: +
      +
    • the customer is able to provide an Owner's Estimated Value (OEV).
    • +
    • For external valuations, CommVal can only be used for purchases when the valuer can confirm the purchase price or the property is already owned by the customer.
    • +
  • +
+

You'll see these valuation decisions in CommVal:

+
    +
  • Internal (Accept Owner's Estimated Value (OEV) / COS / Existing Valuation Assessment; or
  • +
  • External (order [external type] valuation); or
  • +
  • Combination (Accept Internal value (TIV) or order external).
  • +
  • Tendered Internal Valuation is an alternative CommBank validated property value when CommVal can't verify the customers OEV or order external. Note: A CommVal case can only have one property address associated to it.
  • +
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+

 

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Launch CommVal here (use Google Chrome)

+

 

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CommVal Support Material

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CommVal - FAQ's

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CommVal - How do I Guide

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CommVal - Quick Reference Guide

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CommVal - Property Class Descriptions

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CommVal Lifecycle

+

Valuation Support Team Quick Reference Guide

+

 

+
+ + +
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Password for each video is CommVal

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1. Introduction to CommVal

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2. How do I use CommVal for an upfront valuation decision?

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Password for each video is CommVal

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3. CommVal everyday customer conversations

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+

 

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4. How do I order and manage external valuations

+

+

 

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Consents

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A request for a Consent from the Commonwealth Bank can be made by completing a Miscellaneous Application form and submitting as per the below process:

+

 

+

Note: The Bank executes the below Consent request types:

+
    +
  • Consent to Lease - For example, if a customer decides to lease a security held by the Bank (mostly commercial properties) an approval is required from the Bank to confirm that the proposed lease has no negative impacts on the Bank's security position as a result of the transaction.
  • +
  • Consent to Prior 2nd/Subsequent Mortgage - For example, when a customer applies for finance from another financial institution (OFI) the OFI is required to seek approval from the Bank to a subsequent mortgage of that Bank.
  • +
  • Prior Consent - For example, the Commonwealth Bank has a first ranking mortgage and is approached by another financial institution (OFI) to allow the OFI's mortgage to rank ahead of the Commonwealth Bank Group member's existing mortgage.
  • +
  • Consent to 2nd Mortgage - For example, a Commonwealth Bank customer has decided to go guarantor for their daughter who is obtaining finance from an other financial institution (OFI)
  • +
  • Consent to Subdivision - For example, if the customer decided to subdivide a property held by the Bank as security, an approval is required from the Bank to ensure the post subdivision security position is adequate to continue on the existing loan.
  • +
+

 

+ + + + + + + + + + + + + + + +
StepDescription
1

Complete all required sections of the Miscellaneous Application form 

Refer Additional Identification requirements for Mortgage transactions

Email the Miscellaneous Application to the Bank, based on the State / Territory.

+
2

As the request is processed, you will receive notifications for application milestones according to your preferred contact method.

For a list of the different types of notifications you may receive, please refer to the Maintenance Loan Tracking Page.

+

 

+

Tracking

+

You can track the progress of all your Home Loan Maintenance Requests via CommBroker Loan Tracking. Please refer to the Maintenance Loan Tracking page for more information.

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Money management tools +

+

Easy to use money management tools to help you stay on top of your finances.  

+

+ + +
+
+
+ +
+

Manage your expenses +

+
+

Use StepPay to manage your everyday expenses and access up to $2,000 credit with no interest and no monthly fees.

+

+
+

Find out more about StepPay

+ + + +
+
+
+ +
+

Keep track of your spending & saving +

+
+

Stay on top of your bills, set savings goals and more – all in one place.

+

+
+ + +

Discover Money Plan + +

+ +
+
+
+ +
+

Stay in control of your bills +

+
+

Predict bills and manage your regular payments and subscriptions in the CommBank app.

+

+
+ + +

Get started with Bill Sense + +

+ +
+
+
+ +
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Track your spending habits +

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Categorise your spending and see where your money is going.

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Start tracking your spending + +

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Budget & save +

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Reach your money goals with our range of savings tools and tips.

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Learn to budget and save + +

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Identify potential spare cash +

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Have potential spare cash predicted and identified each pay cycle so you can grow your savings.

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Discover Smart Savings

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Find the latest government grants or rebates you may be able to claim

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Answer a few simple questions in NetBank or the CommBank app and we’ll help you find grants, rebates and concessions you may be eligible to claim. 

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+ Try Benefits Finder + +

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Financial support to help manage your loan repayments +

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If you’re experiencing temporary financial difficulty or if your circumstances have changed, get in touch with us early for help. We’ll work with you on a personalised basis to find solutions to help manage your loan. 

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Support for home loan customers +

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Home loan support options are available for eligible customers. Take a look at our range of options to help with your repayments.

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More about home loan support + +

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Credit card & personal loan support +

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If you're finding it hard to keep up with credit card or personal loan repayments, see how we can help. 

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Get support + +

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Are you experiencing financial difficulty? +

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+ Get help + +

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Cost of living tips

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Hear tips1 from our Personal Finance Expert, Jess Irvine, that may help you with the rising cost of living. 

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3 ways to budget your money

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How to get help if you’re struggling with the rising cost of living

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5 ways to combat the rising cost of living

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5 ways to cut your grocery bills

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Lower costs on insurance +

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    There are a few things you can do to bring costs down on your car, home, health and/or life insurance including:

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    • Adjusting your excess to reduce your premium 
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    • Review your optional cover inclusions and remove any you don’t need 
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    • Update the agreed value of your car
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    • Review your building and contents sum insured with the Building Calculator and Contents Calculator
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    • Check out our car insurance comparison tool
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    • You can also choose to pay your home and car insurance monthly with no additional premium
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Have a small business?  +

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We know you have unique needs as a small business owner. We have a range of support options and exclusive offers for business

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Prepare your business for interest rate rises +

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Learn how a changing rate environment could impact your business and tips to prepare. 

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Business rate rise support

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Track your cashflow +

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See a monthly summary of your incoming and outgoing cash flow on eligible business accounts, at a glance. 

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Explore Business cash flow view

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Stay in control with Smart Alerts +

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Set alerts in the CommBank app or NetBank and we'll instantly tell you if your account balance is low, high, overdrawn or if you've just been paid. 

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Explore Smart Alerts

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Latest offers & deals

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CommBank Yello Cashback Offers

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Access exclusive shopping offers from your favourite brands.

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+ Discover CommBank Yello Cashback Offers + +

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+

Partner discounts & deals

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Get more out of being a CommBank customer with great deals on nbnTM and phone plans (including exclusive discounts for business owners) and conveyancing services, as well as access to wholesale electricity prices.
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+ See all partner offers + +

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+

Customers with eligible health and life policies can utilise the AIA Vitality program to access exclusive shopping vouchers and discounts across a range of brands and gym memberships.
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+ Find out more about AIA Vitality + +

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Other resources & support +

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There are a range of independent resources that can help you with managing cost of living expenses.

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Community & independent resources +

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+

    +
  • MoneySmart has a number of resources to help you with managing cost of living expenses.
  • +
  • The National Debt Helpline  is a not-for-profit service that can help you with debt. Access free, confidential financial counselling directly from their website or chat to a financial counsellor.
  • +
  • Way Forward is a not-for-profit organisation to assist with long-term financial difficulty and managing debts. If you have debts across multiple organisations and your circumstances are unlikely to change for some time, call Way Forward on 1300 045 502.
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  • AskIzzy is a free and anonymous website that connects people in need with housing, a meal, money help, family violence support, counselling and much more.
     
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Find more support resources + +

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Message us in the CommBank app

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If you're experiencing financial difficulty or need support with repayments, our virtual assistant can help you find answers or connect you to a specialist to discuss your options.

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+ How to message us + +

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Be aware of scammers who thrive in a cost of living crisis +

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    While you’re thinking about how to cut spending or earn extra cash as costs of living continue to increase, scammers are thinking of ways to take advantage of the situation.

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    + Tell me more + +

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Things you should know +

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  • +
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    1This presentation is intended to provide general information of an educational nature only. As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Terms and conditions for the CommBank products and services mentioned should be considered before making any decisions. Applications for finance are subject to approval. Fees and charges may apply.

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Customers Residing Overseas

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Back to Processes

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As part of our AML obligations, we are required to make additional inquiries of customers who reside overseas as to their source of wealth and source of funds. Australian citizens and permanent residents who reside overseas and are applying for a home loan will need to complete a Source of Wealth form.

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Note: this process does not apply to overseas citizens.

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Where your application involves a customer who is residing overseas, complete the following process.

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StepProcess
1

Obtain a Source of Wealth Form and provide to each applicant that resides overseas. A separate form must be completed by each applicant, signed by the applicant and returned (scanned copies are acceptable).

No exceptions will be available.

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Review the completed form to ensure it is consistent with information provided within the application. Where the source of wealth / funds does not align to the application or is from a different country to which the customer resides, provide further details in the application Comments field.

3

Upload the completed form through ApplyOnline document checklist or email tpbpaperlessloan.com.au.

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Credit Policy | Debt to Income (DTI) Ratio

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What

As part of meeting our regulatory obligations, which includes responsible lending, the Debt to Income (DTI) ratio will be used to determine the customer’s capacity to repay their loan.

DTI defines the Debt to Income ratio for an application. Debt ÷ Income = DTI

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  • The debt component is the total of the applicants existing debt (after any variations) and new debt (i.e. the new proposed loan amount (including any capitalised fees and LMI)). Higher Education Loan Program (HELP/HEC) and Charge Cards are also included in debt calculations.
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  • The income component is the total of the applicants gross income.
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Why

DTI is an important measure to ensure we mitigate the risk of over-leveraging customers. Where the DTI is high, i.e. customers have a large total debt as compared to their gross income, and their personal situation changes (income sources no longer available (e.g. bonus, overtime)), there is a higher risk that customers will not be able to afford their repayments.

How

The Serviceability Calculator will automatically calculate the DTI for the application.

Where the DTI is high a DTI prompt will state:

“The debt to income ratio is high. Ensure all income sources and account variations are captured accurately”.

The DTI for the application will be a factor in determining a customer’s capacity to repay their loan.

To help support the application where DTI is high, leave detailed comments on the stability of the customer's overall income position.

For example:

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  • High income stability (such as income predominantly comprising of base income, net profit or consistent sources).
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  • High stability of employment (with details of years in current employment, same industry or current business).
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Resources

 

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Processes

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Deceased Borrowers

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Back to Processes

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Upon receipt of a deceased notification of a home loan borrower please complete the following steps:

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StepAction
1Refer the notifier to the nearest branch with relevant documentation where possible (e.g. death certificate, will or probate).
2If you receive a request for loan restructures or to access redraw/undrawn balance on a deceased estate matter after the Bank has been notified of the deceased borrower (including contact with solicitor/executor/surviving borrower) provide the customer with contact details of the Customer Assist Deceased Estate team on 1300 720 814 option 4 between 8:30am-5pm Monday to Friday, Australian Eastern Standard Time.
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Products

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Home Loans

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Back to Products

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Find out more about our range of market leading home loan products, including our Viridian Line of Credit, our Mortgage Advantage (MAV) package and Property Share which allows friends to buy a property together but keep their finances separate.

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Home Loan Products

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MAV Package                                                              Green Loan

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Standard Variable Rate                                                

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Fixed Rate Home Loan                                                

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Extra Home Loan         

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Digi Home Loan                                                                                 

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Borrowing Options

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Rate Lock

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Interest Off-Set Account

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Home Seeker Pre-Approval

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Switching Loans

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Products at a Glance

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Home Loan Comparison Table

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Product Costs & Risks

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Quarantined Products

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Home Loans

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Maintenance During Deferral Period

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If the home loan account was in order prior to the defferal period, the following maintenance activities can be performed during the deferral period:

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  • Updating the Method of Operation.
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  • Providing authority on a home loan (e.g. Power of Attorney).
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  • Wealth Package maintenance.
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  • Switching to Fixed Rate Only, even if the account is currently in arrears (other switching requests, including IO switches are not allowed).
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  • Substitution of security.
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  • Partial or full discharge.
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  • Offset maintenance. (Note: Mortgage Interest Saver Accounts will deactivate if the balance hits $0).
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  • Consent for security variation
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  • Home Loan transfers (OO/IHL)
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  • Pricing request
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The following maintenance activities are not allowed during the deferral period:

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  • DDR maintenance, including setting DDR during deferral.
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  • Home Loan recast.
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  • Internal-refinance.
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  • Additional credit applications (including Top Ups).
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  • Splitting or combining home loans.
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  • Repayment maintenance.
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  • Home loan switching (except what is allowed).
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  • Contractual Loan Term maintenance.
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Processes

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Delegates

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Back to Processes

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A Delegate is a member of a Broker's support staff, or another Broker in their office, whom the Broker has given permission to view and track their home loan applications.

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The below tables provide step by step instructions on how to use the CommBroker Delegates feature on CommBroker.

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Brokers

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How do I ...Instructions
Create a new Delegate

Log on to CommBroker and click on ‘Manage Delegates’ link in the Tools and Calculators section on the Home page. 

Complete the form to create a delegate and click ‘submit’.  

Note – Each person can only be created once. If another member in your office has already created a profile for a person you are trying to create, the system will show that they already exist and pre-populate their details. Also ensure you use a landline phone number when adding the delegate details.

 

Assign a Delegate to myself

If the Delegate has not been created in the system, ensure you tick ‘Add this user as my Delegate’ when you create their profile in the system. 

If a delegate has already been created, search for their email address in the form using the 'Find' button, tick the ‘Add this user as my Delegate’ check box and click Submit. 

 

Assign a Delegate to another Broker

You can only assign Delegates to yourself. Each Broker must manage their own Delegates.

 

Update a Delegate's details

Log in to CommBroker and click on 'Update your Details'. 

You will notice a new page on the left hand side titled 'Update Delegate details'. Here you can select the Delegate that you wish to update. 

Note: You can only update the details of a Delegate assigned to you.

Know if a Delegate has accepted or declined my Delegate request?

Once a Delegate has selected to either accept or decline your request you will be sent an automatically generated email notification to be advised of their response.

and

The 'Manage Delegates' page contains a Status table beneath the Create/Assign Delegate form. The Status table will show you what requests you have sent that are pending, and those that your Delegates have Accepted or Declined. 

Once a request has been pending for 7 days it will be removed from your table. A new request must be sent to your Delegate to add them once this 7 day timeframe has lapsed.

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 Delegates

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How do I ...Instructions
Know if I have has a Delegate account created for me in the system?

Once you have had an account created, you will receive an email notification with your login information and a temporary password. 

You will be asked to change this password on your first login session.  

Know if someone has sent me a request to be their Delegate? 

If a Broker follows the above process to add you as their Delegate you will receive an automatic email notification.

The notification will contain a link to the Manage Delegates page where you will see the new request in your Status table. You will have the ability to click 'Accept' or 'Decline'  within the table.

A notification will be sent to the requestor to advise of your selection.

Customise my Loan Tracking view

Log in to CommBroker and click on 'Loan Tracking'.

Every Broker, where you have accepted their Delegate request, will show under the search options with a '+' beside their name. Click on the '+' to expand the selected broker and show 20 application results. If you wish to view more than 20, click 'Show more' under the results. To go back to 20, click 'Show less'. 

You are able to have multiple brokers expanded to show applications at the same time, on the same page. 

You are able to click '+' or '-' beside any broker at any time to expand and collapse results.

Update Broker details

Log in to CommBroker and click on 'Update your Details'. Click the 'Update Broker details' link and select the broker from the drop-down menu that you wish to update.

Note: You can only update details of brokers that have selected you as a Delegate.

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Notes:

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A Delegate cannot 

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  • Assign another Delegate to themselves
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  • Update the details of another Delegate
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  • Assign a Delegate to a Broker
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  • View commission statements
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Digital ID & On Boarding

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Digital ID & On Boarding allows you to on board and identify broker applicants digitally, leading to faster turnaround and processing times.

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Digital ID & On Boarding – Eligibility

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  • Customers must meet the following eligibility criteria to use the Digital ID & On Boarding functionality: +
      +
    • Over 18
    • +
    • Have an Australian residential address
    • +
    • Non Guarantor
    • +
    • Can not only have one name (eg. Only first name or only last name)
    • +
    • Must have either Australian drivers licence, Australian passport, Medicare card or Australian Birth Certificate
    • +
    • Cannot only have a foreign passport
    • +
    • Have a smart phone with access to mobile internet browser and valid phone number to receive SMS text messages
    • +
  • +
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Note: Digital ID is currently only available in ApplyOnline.

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Digital ID & On Boarding – Customer Journey

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  • Customer will be sent an SMS and email with a verification code and instructions to start digital ID & On Boarding.
  • +
  • Customer needs to follow the steps sent to them via SMS. The website in step one, from the SMS is www.cba.com.au – the client does not need to be logged in to Netbank or the CommBank app.
  • +
  • Existing customers will be prompted to log into their Netbank to view the details their broker has entered. +
      +
    • Once they have confirmed their details are correct the digital ID & On Boarding Process will be complete as they will have previously been identified by the bank.
    • +
    • If details are incorrect customer will need to contact their broker or visit a Commonwealth Bank branch to correct their details.

    • +
  • +
  • New to Bank Customers will be able to view their details right away and confirm whether they are correct. +
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    • If details are correct, the customer will then be prompted to set up a Netbank account by providing a password and a Netbank Client ID will be generated for them.
    • +
    • The customer will then be asked to confirm their ID using ID documents and answer questions about ID, employment and tax residency.
    • +
    • If the customer does not wish to confirm ID digitally they are able to do this at a branch or with their broker.
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    • If customer details are incorrect – the customer will need to get in touch with their broker to have their details corrected in ApplyOnline. Customer will not be able to use Digital ID and Onboarding, instead ID and on boarding processes will have to be completed manually as per current process.
    • +
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Digital ID & On Boarding – Support

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  • To avoid any duplication or rework further in the application process, prior to submitting your customer’s application: +
      +
    • Confirm all applicants have completed Digital ID & Onboarding processes prior to application submission
    • +
    • Ensure any name discrepancies across customer ID have been addressed prior to submission and provide evidence of any change of names; to prevent application delays.
    • +
    • Continue satisfying Identification requirements for Mortgage transactions in line with the Anti Money Laundering (AML) regulatory requirements as well as indicating the Identification method used on the Home Loan on Boarding form Part D.
    • +
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Digital ID Support Material

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DigiDocs

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The DigiDocs platform enables customers to access home loan documents digitally and e-Sign documents enabling the following key benefits:

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  • Accessibility - Documents can be accessed, reviewed and signed on any desktop or tablet.
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  • Convenience - a link is sent to directly to the customer's NetBank inbox and documents can be accessed and signed anywhere in the world.
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  • Security - Provides a safe and secure way for customers to review, sign, and return their documents with an electronic audit trail.
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  • Speed – Customers can receive, sign and return in a matter of hours reducing time to funding.
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What is DocuSign and why we are using it?

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DocuSign is an electronic signature application that enables people to send, sign, and approve documents, materials, and transactions on the go. DocuSign's eSigning capability gives our customers faster return of loan contracts, providing quicker settlements via a secure platform.

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What is a Print & Sign Pack?

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A DigiDocs Print & Sign Pack allows customers in jurisdictions that require physical signatures for certain documents to receive all home loan documents digitally. 

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Customers will receive access all their documents in DocuSign via NetBank, including documents that customers will need to print off, physically sign and return to CBA via the reply-paid label included in the document pack.

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What is Loan Account Setup?

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Single borrower customers provide the account details needed for settlement using the Loan Account Setup form in NetBank before signing the rest of their documents in DocuSign.

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These customers won’t have the Loan Account Authority (LAA) form included in their document pack in DocuSign.

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Benefits:

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  •  Simple, easy to understand instructions
  • +
  • Doesn’t need to be completed again if the document pack is voided and reissued
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  • Account selections can be edited by the customer after submission (restrictions apply for the repayment account)
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How to: Complete LAS for a new purchase application

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How to: Edit account selections after LAS has been submitted

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DigiDocs Criteria

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Brokers will need to check eligibility for DigiDocs by ensuring the application meets the following criteria:

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  • All applicants must have NetBank to access their digital documents (either an existing account or must register as part of their application)
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All Digital DigiDocs

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  • Security in NSW, QLD, VIC or SA
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  • Up to three (3) applicants
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  • Loan is for either a Purchase or Refinance (including top up feature and FastRefi)
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  • Building / Construction loans (for up to 3 personal-borrowers)
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  • Single product (SVR/Fixed/VLOC) or Split products (SVR and Fixed)
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Print & Sign DigiDocs

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  • Security in WA, TAS, ACT or NT
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  • Up to three (3) applicants
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  • Loan is for either a Purchase or Refinance (including top up feature and FastRefi)
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  • Building / Construction loans (for up to 3 personal-borrowers)
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  • Single product (SVR/Fixed/VLOC) or Split products (SVR and Fixed)
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Not eligible for DigiDocs:

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  • Hamilton Island & Norfolk Island
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  • Guarantor
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  • Company and or Trust
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  • 4 or more borrowers
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  • Change of name
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  • Power of attorney
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  • Multiple new securities in the same or in multiple jurisdictions
  • +
  • Securities in the same state/jurisdiction where one is existing ownership and one is new
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  • Multiple products or purposes e.g. multiple SVRs, mixed Investment and Owner-Occupied purposes
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  • Any application that requires more than one mortgage document
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DigiDocs Support Material

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DigiDocs Broker Guide

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DigiDocs Customer Guide

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DigiDocs Conversation Guide

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DigiDocs FAQs

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Discharge for External Refinance

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Make sure your customer is getting the most out of their CommBank home loan before they consider refinancing.

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To provide you and your customers a faster outcome and to reduce rework associated with discharges, customers looking to refinance externally will need to call our Customer Retention Team directly on 1300 219 166 to initiate their discharge request.

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In this call we’ll take one more look to see can do to assist your customer. If your customer still wishes to proceed with the discharge our retention team will help the customer prefill their discharge request and send it to them to sign and submit.

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You will still be able to assist your customers with finalizing the discharge form and submitting the request once signed.

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Process

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  1. Before they call, you can use our Home Loan Pricing Tool (HLPT), to see if we can offer your customer a better solution.
  2. +
  3. If they still wish to proceed with their discharge, please ask your customer to call us on 1300 219 166 between 8 AM – 6 PM Monday to Friday (AEST) to initiate the discharge process for them. We’ll take one last look at what we can do for your customer before we get the discharge on the way.
  4. +
  5. Once their decision has been made, the team will help your customer initiate the process, prefill their discharge form and send it to them to sign and submit. If you would like to receive updates on your customers’ discharge request, your customers can write your name and CommBank Broker Code on the printed form and initial it. This will indicate your authority to act on their behalf during the refinance process.
  6. +
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During the call we may ask your customer the following questions:

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  • Why is the customer looking to refinance refinancing?
  • +
  • What is the Pricing number of the HLPT you submitted? (if available)
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  • Details of the other banks offer – interest rate, type of loan, repayment type,
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  • Is the customer planning on borrowing more money?
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Please note:

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  • If you are a Platinum Broker, you may call on-behalf of your customer. Before calling, please make sure you have a completed a HLPT request (we will need the pricing number from the submission to progress)
  • +
  • This process only applies to external refinances; the standard CommBank process continues for other discharge types.
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Divorce/Separation Process

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Divorce/Separation Process (excluding Fixed Rate Loans)

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A separation is not restricted to marital situations and could be noted as any 1 of the following:

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  • Removal of borrowers - This could be related or unrelated borrowers, e.g. brother and sister or 2 friends, where 1 or more parties wish to be removed off the loan and security
  • +
  • Marital/divorce/separation of borrowers - whereby 1 or more parties wish to be removed from both the loan and security and the remaining party wishes to bring in a new borrower who will also be a new security owner.
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What you should know

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  • Where an application involves a change in borrower, and an existing Lenders Mortgage Insurance (LMI) or Low Deposit Premium (LDP) policy is in place, CommBank and Helia will determine if the existing policy can be transferred or if a new policy needs to be established.
  • +
  • You must treat all applications where there is a divorce or separation of borrowers as a not at arm's length transaction. Ensure you select, “The purchase was not conducted at Arm's Length” in the “Property Features” section in CommVal.
    Note: As a Contract of Sale is not involved in divorce/separations, the Not at Arm's Length comment isn't needed from the valuer.
  • +
  • You must obtain a copy of a final legal document(s) (e.g. Court Order, Separation Agreement, Statutory Declaration) which clearly outlines the division of assets and liabilities and has been certified (e.g. stamped court order) when required.
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  • All customers should seek independent legal advice and you must confirm you have advised this and whether legal advice was sought with your comments in the application.
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  • If the application is involving a change of name – see Change of Name
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The steps below are specific to divorce/separation applications where an existing CBA CommBank loan is required to be paid out as part of the settlement.

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StepProcess
1

Obtain and provide

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  • a copy of a final legal document(s) (e.g., Court Order, Separation Agreement, Statutory Declaration) which clearly outlines the division of assets and liabilities and has been certified (e.g stamped court order) when required.
  • +
  • The application must be structured as per the provided document(s).
  • +

Note: It is recommended by each of the states/territories respective Land Titles Offices that the customer utilises a conveyancer/solicitor to process the transfer of land to ensure the transfer is executed correctly and to ensure the customer is protected from any future risks or legal recall.

Customers can choose to lodge their own transfer of land if they wish to do so. If a conveyancer/solicitor is not involved in the transaction, the customer will be required to complete and submit the Transfer of Land form with their respective Land Titles Office and provide a stamped copy to the lender. The bank will not be able to assist with the transfer of land.

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If...In the Loans tab, select the loan purpose of...
An existing CommBank home loan needs repaying(350) Refinance of existing mortgage with current application lender
No CommBank home loan is being repaid(133) Refinance of existing home loans - Refinancing of housing loans of other financial institutions.

Note: If additional funds are required, you must select the appropriate purpose and allocate the amount accordingly.

3

If there is a change in title ownership, input transaction type as Purchasing in the Securities tab. This will ensure the correct mortgage registration fees are captured in the application and populated in the CCC.

4

Capture any existing charges against the security property to make sure that any LMI premium is transferred to the new loan.

5

Complete the application as per normal Full Paperless Application Process.

Ensure you enter the following in your online comment: "Loan is part of a divorce/separation settlement, please issue a new mortgage"

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Note: When a borrower wishes to be removed from both the loan and security and be replaced with a new borrower and security owner, eg. husband and wife have separated and the wife would like to be removed from the loan and security and the husband wishes to bring in his new partner, then the LMI already paid on can only be transferred across to the husband and the new partners loan where there is no new borrowings and the Loan to Valuation Ratio (LVR) is not greater than the original approval. If new funds are required and / or the LVR is greater than original approval the LMI already paid on cannot be transferred across. A new policy will need to be set up. These types of application must be processed as a 'Purchase'.

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All other loans where a non CBA home loan is required to be paid out must be processed as a "Refinance of existing home loans - Refinancing of housing loans of other financial institutions."

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Process to remove a borrowers name from a Fixed Rate Loan

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These requests can only be considered if the borrower is going through a divorce/marital separation.

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A request to remove a borrowers name from a fixed rate loan allows the customer to alter their loan without incurring an Early Repayment Adjustment which may involve substantial costs for the borrower if a new loan is written and fresh documentation is taken.

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Where your application involves a request to remove a borrowers name from a fixed rate loan, complete the following process

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StepProcess
1

When submitting the application, ensure the loan purpose is "Refinancing - Personal Finance (Refinancing of existing CBA debt)"

Note: Please input the existing Lenders Mortgage Insurance (LMI) policy number (if applicable)

2

Get these from the borrower:

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  • A copy of a final legal document(s) (e.g. Court Order, Separation Agreement, Statutory Declaration) which clearly outlines the division of assets and liabilities and has been certified (e.g. stamped court order) when required.
  • +
  • Copy of transfer.
  • +

 

Note: You must image these documents to the Home Loan Application

3

Complete the application as per the normal Full Paperless Application Process.

4

Ensure that you enter the following in your online comments “Application is part of a fixed rate removal of debtor and existing loan number <insert loan number> is not to be repaid/closed”.

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Note:

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  • Existing Loan number will remain
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  • Requests for existing loans that are not a fixed rate must be completed as a new application (i.e. existing loan will be repaid and a new loan number provided)
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Should the loan application be declined and the customer is unable to meet the loan repayments please refer to the Financial Assistance for more details

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Dual or Multiple Transfer Process

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A Dual or Multiple transfer occurs when the Vendor noted in the Contract of Sale (person selling the property) is not the registered owner of property as per the records of the Land title office.

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On-Sale is the most common scenario, where an Investor buying property from developer off the plan decides to sell the property to 3rd Party (our customer) prior to settlement (The developer will be the registered owner as per the records of the Land title office.)

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To complete a dual/multiple transfer transaction, a simultaneous settlement needs to occur;

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Example: On-Sale

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  1. Transfer 1 - between the Developer and Vendor
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  3. Transfer 2 - between the vendor and the buyer (our customer)
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Dual/Multiple transfer process:

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If...Then...
The vendor noted on the contract for sale is not the registered proprietorCheck the contract of sale for any special clause and seek clarification with the Solicitor/Customer

Dual /Multiple transfer is involved

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  • Add comments when submitting the application or notify via email to tpbpaperlessloan@cba.com.au confirming application involves Dual transfer
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  • Request a copy of the Head Transfer from your customer’s solicitor/conveyancer
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  • Provide copy of the Head Transfer/s
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Dual/Multiple transfer is involved and the solicitor advise the transaction will settle in PEXA - Digital Property SettlementAdd comments when submitting the application or notify via email to tpbpaperlessloan@cba.com.au confirming application involves Dual transfer
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Credit Policy | Eligible and Excluded Borrowers

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What

Aside from helping customers make the right home lending decisions, we also need to consider each customer’s unique personal circumstances. This policy defines loan eligibility criteria for borrowers.

Why

To manage expectations and avoid disappointment, it’s important we provide clarity around who is and who isn’t eligible for a loan.

How

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ELIGIBLE BORROWER CRITERIA (Owner Occupied purposes)
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    +
  • Individuals 18 years or older living and working in Australia who are:  + + + + + + + + + + + +
    - Australian citizens- Australian permanent residents; or
    - NZ citizens- Specified temporary Australian residents (see residency status for requirements)
  • +
  • Individuals who are 18 years or older living and working overseas who are: + + + + + + + +
    - Australian citizens or;- Australian permanent residents
  • +
  • Non-trading family, unit and hybrid trusts, where the trustee is: + + + + + + + + + + + + + + + + + + + + + + + + +
    - an individual or individuals, i.e. 18 years or older with Australian citizenship, permanent Australian residency, New Zealand citizenship or specified temporary Australian residency living and working in Australia; or
    - a non-trading company*
    The beneficiaries of the trust as per the trust deed must be:
    - individual(s); or
    - a non-trading company*; or
    - a non-trading family, unity or hybrid trust, where the subsequent trust beneficiaries are then individuals. Note: The trustee must be either individual(s) or a non-trading company*
    *Note: The shareholder(s) or beneficial owner(s) of the non-trading entity marked with an asterisk must be individual(s) who can be linked to the borrowing entity or contained within a spousal or family unit.
  • +
  • An owner occupied home loan may be offered to Trust borrowers where: + + + + + + + + + + + + +
    - the trustee will not claim any rental income, tax deductibility or negative gearing from the property being purchased; and
    - one or more of the beneficiaries will reside in the property on a permanent or periodic basis; 
     
  • +

 

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ELIGIBLE BORROWER CRITERIA (Investment purposes)

As above

 AND 

Australian registered non-trading companies
Note: Rental income, tax deductibility and/or negative gearing for the property being purchased can be considered for Investment home loans

 

 

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ELIGIBLE BORROWER STRUCTURE (Non-individual borrowers)

The following non-individual borrower structure may be used as a guide. This is not an exhaustive list of acceptable non-individual borrowing structures.

Non-individual borrower matrix: Examples of company structures

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Company StructureDirector/sShareholder/s or beneficial owner/s of the borrowing entityPercentage of shareholdingCurrent and/or proposed income source(s)ClassificationEligibility
AVB Pty LtdJohn SmithJohn Smith100%Sales and InvestmentTrading
AVB Pty LtdJohn SmithJohn Smith100%InvestmentNon-Trading
AVB Pty LtdJohn SmithJane Smith
(Spouse and/or Family Unit)
100%InvestmentNon-Trading
AVB Pty LtdJohn Smith

Jane Smith

XYZ Pty Ltd
(Non-Trading. Shareholders of XYZ Pty Ltd are John and Jane Smith)

55%

45%

Distributions and/or dividends from a trading entityNon-Trading+
AVB Pty LtdJohn SmithLMNO Pty Ltd
(Trading)
100%InvestmentTrading*
AVB Pty LtdJohn Smith

John Smith

LMNO Pty Ltd
(Trading)

80%

20%

InvestmentTrading*

*Ineligible borrower as the shareholder(s) or beneficial owner(s) of the non-individual borrower is a trading entity.

+Financials must not show income derived from direct sales of goods or services and/or operating expenses related to business activity.

 

Non-individual borrower matrix: Examples of trust structures

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Trust StructureDirector/sShareholder/s or beneficial owner/s of the borrowing entityPercentage of shareholdingTrust beneficiaries as per trust deedCurrent and/or proposed income sourceClassificationEligibility
ABC Pty Ltd ATF Smith Family TrustJohn SmithJohn Smith100%John SmithSales and InvestmentTrading
ABC Pty Ltd ATF Smith Family TrustJohn SmithJohn Smith100%John SmithDistributions and/or dividends from a separate trading entityNon-Trading+
ABC Pty Ltd ATF Smith Family TrustJohn SmithJane Smith
(Spouse/Family Unit)
100%John, Jane & Sam Smith
InvestmentNon-Trading+
ABC Pty Ltd ATF Smith Family TrustJohn SmithXYZ Pty Ltd (Non-Trading)
(Shareholder of XYZ Pty Ltd is John and Jane Smith)
100%John SmithInvestmentNon-Trading
ABC Pty Ltd ATF Investment TrustJohn SmithJohn Smith100%John Smith ATF Smith Family Trust
(Subsequent beneficiaries: John and Jane Smith)
InvestmentNon-Trading
ABC Pty Ltd ATF Investment TrustJohn SmithJohn Smith100%1 Investment Pty Ltd ATF Smith Family Trust
(Subsequent Beneficiaries: John and Jane Smith)
InvestmentNon-Trading
ABC Pty Ltd ATF Smith Family TrustJohn SmithLMNO Pty Ltd (Trading)100%John SmithInvestmentTrading*
ABC Pty Ltd ATF Smith Family TrustJohn Smith

John Smith

LMNO Pty Ltd (Trading)

80%

20%

John SmithInvestmentTrading*

*Ineligible borrower as the shareholder(s) or beneficial owner(s) of the non-individual borrower is a trading entity.

+Financials must not show income derived from direct sales of goods or services and/or operating expenses related to business activity

Note: There may be non-individual borrowing structures that are outside of this matrix which may be considered by a PCAA holder on a case by case basis.

 

+ + + + + + +
RESIDENCY STATUS SUPPORTING DOCUMENTATION (provide copy)

 

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AUSTRALIAN CITIZENSAUSTRALIAN PERMANENT & TEMPORARY RESIDENTSSPECIFIED TEMPORARY RESIDENTS
Australian passport, Australian Birth Certificate or Australian Citizenship Certificate. Residents of Norfolk Island, Cocos Island and Christmas Island are classed as residents of Australia

Passport stamped as follows:

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- Permanent resident: “Holder(s) permitted to remain in Australia indefinitely”
- Temporary resident: “Holder(s) permitted to remain in Australia until [expiry date]”

- Or a copy of original passport and electronic visa

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    +
  • Note: A New Zealand citizen living and working in Australia is treated as an Australian permanent resident.
  • +

The following visa holders are eligible: 

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    +
  • 188 (excluding Entrepreneur stream)
  • +
  • TSS 482 (medium term stream only)
  • +
  • 491 (main applicant stream only)
  • +
  • 494 (employer sponsored stream only).
  • +

Temporary Australian residents are required to obtain foreign investment approval before purchasing any residential real estate in Australia except when

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    +
  • They hold a FIRB Exemption Certificate to purchase property OR
  • +
  • Are applying as a co-borrower with their Australian Citizen Spouse/Defacto or Australian Permanent Resident Spouse/Defacto and purchasing property as joint tenants
  • +

(exemption does not include purchasing property as tenants in common) Note: If the co-borrower is not an Australian Citizen Spouse/Defacto or Australian Permanent Resident Spouse/Defacto) then FIRB approval will be required.

Please refer to the FIRB website for the current requirements - http://firb.gov.au/

Where a customer holds an eligible regional visa (subclass 491, 494), you must have a conversation with the customer to confirm that they comply with the regional component of their visa. Record the following comment in the application. “The customer has confirmed that they understand their responsibility to comply with their regional visa conditions”.

+

Note: For identification requirements, please refer to the Acceptable ID page

+

 

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CUSTOMERS RESIDING OVERSEAS

Customers that reside overseas will need to complete a Source of Wealth form to satisfy our Anti-Money Laundering obligations. Refer to Customers Residing Overseas for further details.

Note: This does not apply to customers that are overseas citizens (refer below).

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OVERSEAS CITIZEN
Overseas citizens (without Australian permanent or temporary Australian residency) are unacceptable borrowers and only eligible if applying as a co-borrower with an Australia Citizen or Australian Permanent resident
If...Then
Overseas citizen co-borrowing with Australian Citizen Spouse/Defacto or Australian Permanent Resident Spouse/Defacto and they are purchasing property as Joint Tenants.
FIRB approval not required
Overseas citizen co-borrowing with Australian Citizen or Australian Permanent Resident who is not their Spouse/Defacto
FIRB approval is required

Notes:

Refer to the Foreign Investment Review Board FIRB website regarding the current requirements.

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LENDER'S MORTGAGE INSURANCE (LMI)
Not all borrowers listed above are eligible for LMI or LDP. Refer to the Eligible Borrowers Matrix for more details
+

Notes: A co-borrower can be included on the application if all borrowers will receive a substantial benefit from the transaction. Where all borrowers will not receive a substantial benefit please refer to Credit Policy – Co-Borrowers. Record the reason for the product/service in the application comments. Refer to the Foreign Investment Review Board FIRB website regarding the specific requirements.

+

*A owner occupied home loan may be offered to Trust borrowers where:

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  • The trustee will not claim any rental income, tax deductibility or negative gearing from the property being purchased; and
  • +
  • one or more of the beneficiaries will reside in the property on a permanent or periodic basis; or
  • +
+

In all other scenarios an investment home loan must be offered. This includes where the borrower is an Australian registered non-trading company.

+

When lending to non-trading companies, or non-trading companies as trustee of a trust, guarantees are to be obtained from company directors, as well as personal shareholders.

+

 

+ + + + + + + + + +
BORROWERS SUBMISSION OF OWN LOAN

CBA does not allow Brokers to originate their own applications. A broker cannot be a party to the transaction in any manner (eg. Joint borrower, applicant, guarantor, trustee, beneficiary, shareholder etc)

 

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FAMILY AND FRIENDS

As a guiding principle, where there is a perceived or actual conflict of interest; transactions and interactions should be kept at arms-length; however, we understand that networking encompasses a multitude of social relationship types, including professional and personal relationships.

Brokers are to:

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  • Place their customer’s interests ahead of their own and are required to act in the best interest of the customer
  • +
  • Give priority to the customers interest and must not prioritise their own interests
  • +
+
+ Brokers are permitted to submit applications for their family members, friends or acquaintances, as these relationships wouldn’t be seen to impact on a broker’s impartiality when dealing with their customer’s banking matters.
+
+


Resources

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See Eligible Borrowers Matrix,

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FIRB website or

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Home Affairs

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+ + + diff --git a/policy/CBA/Process/equity-at-settlement.html b/policy/CBA/Process/equity-at-settlement.html new file mode 100644 index 0000000..057c53a --- /dev/null +++ b/policy/CBA/Process/equity-at-settlement.html @@ -0,0 +1,200 @@ + + + + + + + + + + + + + + + + + + + + equity-at-settlement + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Processes

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Customer Equity at Settlement

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Back to Processes

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Where the available loan amount is less than the amount required to complete their purchase, customers will have the option of depositing the balance of the funds required to their Commonwealth Bank Everyday Offset, Smart Access, or other eligible CommBank account. The Bank will then include and use their funds to complete settlement of their home loan.

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Note: These accounts are the only eligible accounts for the debiting of customer equity for use at settlement.

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StepProcess
1

Discuss the option for 'Customer Equity at Settlement' and to help the customers understand their responsibilities. There are 2 options available to them to be able to provide their equity towards their property settlement;

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    +
  • Funds can be deposited in their eligible Commonwealth Bank account
  • +
  • Funds can be provided to their solicitor/conveyancer/settlement agent.
  • +

Customers selecting the option to deposit funds to their CBA account will be responsible for ensuring the funds are in their nominated account, as cleared funds, at least 48 hours prior to settlement.

Customers who fail to comply with this requirement will need to provide their equity to their solicitor/conveyancer/settlement agent for their settlement to be completed.

Where a customer has utilised a CBA Bank Guarantee for the deposit on a property, to access the funds securing the Bank Guarantee, the customer must arrange with the property owner/developer or their solicitor to make a claim at least two weeks before settlement. A Favouree can make a claim on the Bank Guarantee funds by presenting a letter of demand and the original Bank Guarantee (unless the Bank Guarantee is paperless) to their local branch.

2Print the Terms and Conditions and explain it to the customer at the interview. Customers will be provided with the Terms and Conditions for this option with their document pack if they are posted by Group Lending Services. If the documents are printed by the broker a copy must be provided in the borrower's pack.
3

Complete the ‘Request to debit your account for additional settlement moneys’ on the Loan Account Authority – Borrower (TLS 119) in the document pack. Before Executed Documents are returned to Group Lending Services, ensure you check that the details on the Loan Account Authority are correct.  (i.e. ensure if Yes selected account details inserted by the customer are correct. Refer to the Terms and Conditions for eligible nominated accounts. If No selected, no amount or account details should be entered)

Note: Incorrect or incomplete details may result in Group Lending Services raising an Exception.

Such as:

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    +
  • Incorrect CBA account details
  • +
  • No account details and amount has been quoted
  • +
  • Customer has not signed the LAA
  • +
  • No was selected but amount and/or accounts details entered
  • +
  • Both Yes and No selected
  • +
4

The 'Amount of Equity Funds Available’ section on the Loan Account Authority – Borrower (TLS 119) must be completed with the estimated amount of equity available to complete settlement. . This will enable Mortgage Services to advise our external settlement agents the maximum funds available for Settlement. If this section on the form is not completed Mortgage Services will raise an exception.

Where the customer is unsure, quote the amount the customer wishes to contribute, the LAA authorises the Bank to collect the amount required if greater than the amount quoted provided the clear funds are available without reference or a further LAA being re-executed.

Example:

Purchase Price $500000

Less deposit paid $100000

Less loan amount $300000

Customer contribution $100000

Any additional amount required to complete the settlement in order to allow for adjustments will be debited to the nominated account as per the LAA authority. Where the amount is left blank Group Lending Services will determine the amount by using the above method provided account debiting details are provided.

5

The funds being used to complete settlement MUST be cleared in the nominated account 48 hours prior to settlement. There may be a delay or cancellation of settlement if these funds are not cleared.

Note: Ensure the customer has sufficient funds to cover any other regular direct debits to their account during this time.

 

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+ Group Lending Services +
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Refer to Example Central to review how to complete the LAA

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+ + + diff --git a/policy/CBA/Process/everyday-offset.html b/policy/CBA/Process/everyday-offset.html new file mode 100644 index 0000000..9621cf6 --- /dev/null +++ b/policy/CBA/Process/everyday-offset.html @@ -0,0 +1,252 @@ + + + + + + + + + + + + + + + + + + + + everyday-offset + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Processes

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Everyday Offset & Repayment Account Process

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Back to Processes

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Eligibility

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This product is available to:

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    +
  • Your customers who hold an eligible Standard Variable Rate (SVR) home or investment home loan
  • +
  • Only available in the names of borrowers to the home loan
  • +
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+ New applications with Everyday Offset (EDO) +
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    +
  1. Where the customer has requested an Everyday Offset, determine with the customer if:
    +
      +
    • a new Account is to be opened with an Everyday Offset feature
    • +
    • they want to switch or link an existing account and apply an Everyday Offset feature
    • +
  2. +
  3. Ensure the Everyday Offset Account feature has been added in the online home loan application.
  4. +
  5. Select the appropriate options.
  6. +
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Account OptionsOnline Home Loan ApplicationHome Loan Onboarding Form
New Account

Enter the names of the borrowers as the Account Name and select a card option. The information will populate Part B of the Home Loan On-Boarding form automatically. For example:

 

Switch or link existing Account

Enter the names of the borrowers as the Account Name and select a card option. The information will populate Part B of the Home Loan On-Boarding form automatically. For example:

 

+

 

+

 

+

New applications with more than one Standard variable home loan

+

For applications containing more than one Standard variable home loan and the customer has requested for New Account as EDO for both, the information will populate Part B of the Home Loan On-Boarding form automatically. For example: We will open two transaction accounts with the preferred card option with an Everyday Offset feature.

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Everyday Offset and Repayment Methods

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Repayment MethodEDO Options 
Direct Debit New Account New Account +
    +
  • We will open one transaction account with an Everyday Offset feature with the preferred card option
  • +
  • New EDO account will be used as the Repayment account
  • +
Direct Debit New Account Switch or Link existing account +
    +
  • We will switch or link nominated existing account to a transaction account with an Everyday Offset feature
  • +
  • New EDO account will be used as the Repayment account
  • +
Direct Debit New Account No EDO feature +
    +
  • We will open one transaction account with NO Everyday Offset feature and the preferred card option
  • +
  • New transaction account will be used as the Repayment account
  • +
+

 

+

Note: If Direct Debit New Account has been selected as the repayment method, a tick will be populated into the transaction account column on the HLOB. If an Everyday offset feature has been selected then a tick will be populated into the Everyday Offset column on the HLOB.

+

 

+

Work in Progress Applications with Everyday Offset (EDO)

+

Where the customer has requested an Everyday Offset during a work in progress application:

+
    +
  • If the loan documents have not yet issued, complete and send the More Information Required form (004-269). There is no need to submit an Online Amendment in these instances.
  • +
  • If the loan documents have been issued, advise the customer to call 132224 or visit a Branch to request the Everyday Offset.
  • +
+

Note: If the customer wishes to amend the work in progress application to a home loan product that is eligible for Everyday Offset then an Online Amendment is to be completed with instructions for the Everyday Offset.

+

 

+

 

+

 

+

Fact Sheet

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How customers can confirm whether EDO is a feature of the account

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Home Loan Interest Rates and Fees

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Credit Policy | Evidence of Insurance

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What

For all applications, if the new property serving as collateral is not a Strata or Body Corporate, then Evidence of Building Insurance will be required prior to certification of the application. This application when assessed will include the pre-settlement condition to provide the bank with Evidence of Building Insurance.

Why

The decision notification letter will include the evidence of building Insurance condition. The evidence of Insurance must be provided, and the condition satisfied prior to certification.

How + + + + + + + + + +
ACCEPTABLE DOCUMENTS AS EVIDENCE
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    +
  • Certificate of Currency
  • +
  • Certificate of Insurance
  • +
  • Policy Schedule
  • +
  • For CommInsure only: the Policy number can simply be noted in the comments.
  • +

Note:

+
    +
  • Cover Notes are not acceptable documents as Evidence of Insurance.
  • +
  • Insurance should be current on date of certification.
  • +

 

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CHECK THE POLICY IS FOR BUILDING INSURANCE AND VALIDATE
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    +
  • Property address
  • +
  • Name of at least one property owner
  • +
  • Insurance company name
  • +
  • Date of the insurance is current
  • +

Note: The evidence of Building Insurance documents can be provided upfront or provided with the customer’s executed documents.

 

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+ + + diff --git a/policy/CBA/Process/extension-of-bridging-period.html b/policy/CBA/Process/extension-of-bridging-period.html new file mode 100644 index 0000000..6c09dca --- /dev/null +++ b/policy/CBA/Process/extension-of-bridging-period.html @@ -0,0 +1,156 @@ + + + + + + + + + + + + + + + + + + + + extension-of-bridging-period + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Processes

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Extension of a Bridging Period

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Back to Processes

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Introduction

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An extension of a bridging period is not permitted. A new loan application with Bridging Loan feature must be submitted prior to the loan expiry date. Once the loan has expired, it will be in arrears for the full amount.

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+ + + diff --git a/policy/CBA/Process/family-hg-dec.pdf b/policy/CBA/Process/family-hg-dec.pdf new file mode 100644 index 0000000..d2c1c5e Binary files /dev/null and b/policy/CBA/Process/family-hg-dec.pdf differ diff --git a/policy/CBA/Process/faqs.html b/policy/CBA/Process/faqs.html new file mode 100644 index 0000000..1c34665 --- /dev/null +++ b/policy/CBA/Process/faqs.html @@ -0,0 +1,2120 @@ + + + + + + + + + + + Cost of living - CommBank + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Money management tools +

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Easy to use money management tools to help you stay on top of your finances.  

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Manage your expenses +

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Use StepPay to manage your everyday expenses and access up to $2,000 credit with no interest and no monthly fees.

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Find out more about StepPay

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Keep track of your spending & saving +

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Stay on top of your bills, set savings goals and more – all in one place.

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Discover Money Plan + +

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Stay in control of your bills +

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Predict bills and manage your regular payments and subscriptions in the CommBank app.

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Get started with Bill Sense + +

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Track your spending habits +

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Categorise your spending and see where your money is going.

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Start tracking your spending + +

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Budget & save +

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Reach your money goals with our range of savings tools and tips.

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Learn to budget and save + +

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Identify potential spare cash +

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Have potential spare cash predicted and identified each pay cycle so you can grow your savings.

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Discover Smart Savings

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Find the latest government grants or rebates you may be able to claim

+ +
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Answer a few simple questions in NetBank or the CommBank app and we’ll help you find grants, rebates and concessions you may be eligible to claim. 

+ + +

+ Try Benefits Finder + +

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Financial support to help manage your loan repayments +

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If you’re experiencing temporary financial difficulty or if your circumstances have changed, get in touch with us early for help. We’ll work with you on a personalised basis to find solutions to help manage your loan. 

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Support for home loan customers +

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Home loan support options are available for eligible customers. Take a look at our range of options to help with your repayments.

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More about home loan support + +

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Credit card & personal loan support +

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If you're finding it hard to keep up with credit card or personal loan repayments, see how we can help. 

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Get support + +

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Are you experiencing financial difficulty? +

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+ Get help + +

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Cost of living tips

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Hear tips1 from our Personal Finance Expert, Jess Irvine, that may help you with the rising cost of living. 

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3 ways to budget your money

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How to get help if you’re struggling with the rising cost of living

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5 ways to combat the rising cost of living

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5 ways to cut your grocery bills

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Lower costs on insurance +

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  • +
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    There are a few things you can do to bring costs down on your car, home, health and/or life insurance including:

    +
      +
    • Adjusting your excess to reduce your premium 
    • +
    • Review your optional cover inclusions and remove any you don’t need 
    • +
    • Update the agreed value of your car
    • +
    • Review your building and contents sum insured with the Building Calculator and Contents Calculator
    • +
    • Check out our car insurance comparison tool
    • +
    • You can also choose to pay your home and car insurance monthly with no additional premium
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Have a small business?  +

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We know you have unique needs as a small business owner. We have a range of support options and exclusive offers for business

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Prepare your business for interest rate rises +

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Learn how a changing rate environment could impact your business and tips to prepare. 

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Business rate rise support

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Track your cashflow +

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See a monthly summary of your incoming and outgoing cash flow on eligible business accounts, at a glance. 

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Explore Business cash flow view

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Stay in control with Smart Alerts +

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Set alerts in the CommBank app or NetBank and we'll instantly tell you if your account balance is low, high, overdrawn or if you've just been paid. 

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Explore Smart Alerts

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Latest offers & deals

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CommBank Yello Cashback Offers

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Access exclusive shopping offers from your favourite brands.

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+ Discover CommBank Yello Cashback Offers + +

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Partner discounts & deals

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Get more out of being a CommBank customer with great deals on nbnTM and phone plans (including exclusive discounts for business owners) and conveyancing services, as well as access to wholesale electricity prices.
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+ See all partner offers + +

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Customers with eligible health and life policies can utilise the AIA Vitality program to access exclusive shopping vouchers and discounts across a range of brands and gym memberships.
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+ Find out more about AIA Vitality + +

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Other resources & support +

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There are a range of independent resources that can help you with managing cost of living expenses.

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Community & independent resources +

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  • MoneySmart has a number of resources to help you with managing cost of living expenses.
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  • The National Debt Helpline  is a not-for-profit service that can help you with debt. Access free, confidential financial counselling directly from their website or chat to a financial counsellor.
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  • Way Forward is a not-for-profit organisation to assist with long-term financial difficulty and managing debts. If you have debts across multiple organisations and your circumstances are unlikely to change for some time, call Way Forward on 1300 045 502.
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  • AskIzzy is a free and anonymous website that connects people in need with housing, a meal, money help, family violence support, counselling and much more.
     
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Find more support resources + +

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Message us in the CommBank app

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If you're experiencing financial difficulty or need support with repayments, our virtual assistant can help you find answers or connect you to a specialist to discuss your options.

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+ How to message us + +

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Be aware of scammers who thrive in a cost of living crisis +

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    While you’re thinking about how to cut spending or earn extra cash as costs of living continue to increase, scammers are thinking of ways to take advantage of the situation.

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    + Tell me more + +

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Things you should know +

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    1This presentation is intended to provide general information of an educational nature only. As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Terms and conditions for the CommBank products and services mentioned should be considered before making any decisions. Applications for finance are subject to approval. Fees and charges may apply.

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Processes

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FASTrefi®

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Back to Processes

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Refinance to CommBank with FASTRefi®, with less document requirements than other lenders and no additional fees, your customer can get their funds within 48 hours of returning signed documents!

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What is FASTRefi®? 

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FASTRefi® is a process that allows for the refinancing of eligible loans from Other Financial Institutions (OFIs) to occur within days of the Bank receiving the customer’s signed loan documents.

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The Bank will use the FASTRefi® settlement process to:

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  • Manage the settlement process with the OFI on behalf of our customers.
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  • Pay out the OFI loan prior to collecting security documents
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  • Organise the collection of security documents.
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This differs from the existing refinance process where CommBank pays out the OFI loan and obtains security documents at settlement.

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First Title provides an insurance policy to cover the Bank against any losses with funding a loan before physical settlement. We don't pass on this cost to your customer.

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How does it work? 

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Customers can choose the FASTRefi® process subject to eligibility requirements. This includes agreeing to borrow additional buffer amounts to cover the OFI pay out figure estimation.

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  • First Title will provide an insurance policy to the Bank to cover the risks associated with funding the loan before receiving security documents.
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  • The insurance will cover the Bank against loss. We will not pass on the premium or any other First Title charges to our customers.
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  • On application, ApplyOnline will calculate the Estimated Total Refinance Amount of the OFI loan, including any buffer amounts.
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  • On certification of the application, we will calculate the final Estimated Total Refinance Amount, notify the OFI and credit the OFI loan account on the same day.
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  • CommBank will then organise a settlement for collection of security documents and complete registration activities.
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  • The customer will receive any excess funds once the OFI Loan is finalised.
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  • The FASTRefi® guide should be shared with your customer. It will assist them in self-serving answers to the most common questions on the FASTRefi® process and explains the process in more detail if they require it. DigiDocs customers will receive this guide as a link with their executed document pack.
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Eligibility criteria 

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To be eligible, the application must meet the Bank’s Credit Policy requirements and the following additional FASTRefi® process eligibility criteria:

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  • CommBank FASTRefi® is only available for Home Loans and Investment Home Loans
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  • Refinancing a loan:
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    • With a first registered mortgage from an acceptable OFI located on the FASTRefi® OFI List
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    • Where the security property is residential property
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    • Where the security property has no existing encumbrances preventing a first registered mortgage e.g., no Caveats, Writs or Leases
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    • Where the registered property owners (mortgagors) and loan applicant / guarantor names are identical. If the names are not identical, the Change of Name process for the security is to be followed. Where the OFIs name on the title is identical to the financial institution on the loan statement or is a division or trading name of that entity e.g., for St George, Bank of Melbourne and Bank SA loans, it's acceptable if the mortgagee's name on the title is Westpac.
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  • Your customers must provide a single source of document (i.e., loan statement or internet banking transaction listings) to meet the FASTRefi® criteria.
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  • Make sure the document details the account holder names, full BSB and account number, balance, interest charged, last repayment and frequency of repayments.
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  • The most recent transaction must be no older than 30 days, and no older than 60 days on the day of funding by CommBank.
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Refinance Exception Assessment (REA) loans can utilise Fast Refi. REA is an option for refinancing is available for our customers who are unable to pass servicing based on the standard interest rate buffer of 3%

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Refinance Exception Assessment (REA) loans can utilise FASTRefi as an option for settlement providing the interest buffer amount required under FASTrefi does not exceed the allowed buffer amount under REA to allow for any additional payout costs etc.

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Note: If the OFI loan is a fixed rate loan maturing within < 30 days, make sure there's a document imaged that clearly displays the maturity date.

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NOTE: Please ensure the other financial institution loan account details are entered correctly into the application. This information is added to the two FASTRefi® loan documents that are signed by the customer. An incorrect entry can lead to rework and delays in funding the loan.

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Exclusions 

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  • Internal refinances of existing CommBank debt.
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  • Where the sole purpose of the new CommBank loan is to refinance unsecured debt / credit facilities. Where the new loan is for business or commercial purposes.
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  • Where the refinance transaction also involves a property purchase settlement.
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  • Refinancing of a security property also used for other loans that we are not refinancing. (IE: Commercial debt being secured by this property)
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  • OFI loan types not eligible to be refinanced in to CommBank using FASTRefi®:
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    • Bridging Loans
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    • Business Loans
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    • Fixed Rate Loans with a maturity date greater than 30 days
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    • Lines of Credit
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    • Reverse Mortgages (Equity Unlock for Seniors)
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    • Construction Loans (unless fully drawn when repaying the OFI)
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    • Loans secured by Native Title, Company Title, Old System Title or Moiety Title (SA)
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    • Where the security property supports other OFI loans we are not refinancing e.g., where the security property supports a guarantee. Loan contracts or Variation Letters for existing loans should clearly list the properties linked to each loan.
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  • Where there is a change in ownership due to divorce / separation.
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  • Refinancing from multiple OFIs in one application
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  • More than five (5) loan accounts in one application
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  • Where the OFI account(s) have different owner(s) to the intended CommBank account owner(s)
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    • Example 1: OFI Account 1 is owned by Customer A, OFI Account 2 is owned by Customer B. However, the CommBank owners will be Customer A & Customer B.
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    • Example 2: The OFI account is owned by Customer C & Customer A. However, the CommBank owners will be Customer A & Customer B.
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  • +
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IMPORTANT Note: If the customer has additional HL debts; please ensure that these debts are secured by a property that is not included in the FASTRefi® application. Any undisclosed debts still secured by the property at Settlement will need to be addressed by the customer.

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Submitting a FASTRefi® application 

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On the day of funding, CommBank will calculate the estimated pay out figure using the First Title Funding Figure calculator. They will use the current details provided on the BAUPA and Home Loan statement / transaction listing.

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  1. Select the FASTRefi® feature when selecting the CommBank loan type in the application features.
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  3. When you enter the details for the existing mortgage, make sure to check yes for the question ‘Is FASTRefi®?’
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  5. The estimated FASTRefi® Total Loan amount will be calculated automatically – use the on-screen prompts and metrics tab to see more detail. Ensure the application loan amount is equal to or more than the calculated total loan amount.
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  7. Go the metrics page and review the calculations with your customer. This allows you to explain to the calculations to the customer as it will break down the fees, interest, total amount of refinance, etc
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  9. Tell your customer that we will;
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    • Transfer the CommBank home loan funds through EFT to their OFI loan account after the return of executed documents, and that it may take up to 48 hours to process.
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    • Hold a buffer amount in their CommBank transaction account (where available). We will place a hold on these funds until the OFI loan is finalised.
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  11. Please be aware of and read out the new FASTRefi® consent from the policy tab.
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  13. Read the consent scripting info to the customer and obtain their verbal consent to proceed.
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Customer Consent 

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  • Confirm the customer is happy to proceed with FASTRefi® using the scripting provided in the compliance tab. If the customer does not wish to use FASTRefi®, follow the Standard Refinance process.
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Are you happy to proceed with FASTRefi® This will mean borrowing an additional buffer amount as we discussed earlier in the process to allow CommBank to repay your current home loan provider of this/these loan/s. Once the/these loan/s have been repaid and closed you will be able to obtain any excess paid from the same home loan provider. Alternatively, you can choose not to borrow the additional amounts and follow the standard refinance process.

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Title search & Caveats 

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  • If you are advised that a caveat is present on the title or if an approval condition regarding a caveat is placed on the approval letter, the application will need to revert to a standard refinance.
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  • Please let your customer know that the funding will no longer take place at the return of the documents.
  • +
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Additional document requirements 

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Your customers must provide a single source of truth document (i.e., loan statement or internet banking transaction listings) to meet the FASTRefi® criteria. Make sure the document details the following:

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  • Account holder name/s
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  • Full BSB and account number
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  • Current balance
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  • Interest charged
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  • Last repayment
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  • Frequency of repayments.
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The most recent transaction must be no older than 30 days at submission, and no older than 60 days on the day of funding. A new document will be requested if these dates exceed 60 days at funding.

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Note: If the OFI loan is a fixed rate loan maturing within < 30 days, make sure there's a document imaged that clearly displays the maturity date.

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Additional documents to be returned to CommBank:

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  • The OFI discharge authority needs to be provided to CommBank but not sent to the OFI, CommBank will send the discharge authority on the customer’s behalf.
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Additional documents issued in the Loan Document Pack:

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  • Borrowers Irrevocable Authority (BIA)
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  • Borrowers Acknowledgement Undertaking and Payout Advice (BAUPA)
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How to check and verify the additional documents for FASTRefi® 

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For a paper pack:

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  • Check if your customer has completed, signed and dated these documents: +
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    • Borrower's Irrevocable Authority (BIA): Must reflect the names of all borrowers / guarantors of OFI loan being refinanced.
    • +
    • Borrower's Acknowledgement Undertaking and Pay Out Advice (BAUPA): Only one BAUPA is required per application. It must include the name of all CommBank borrowers. Note: If a borrower's name hasn't generated on the BAUPA document, you must manually add and ensure your customer signs it.
    • +
    • OFI discharge authority.
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  • For BAUPA, make sure that the OFI loan balance is no older than one day from the date of signing. If a BAUPA is received with a stale balance date, then you must:
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    • Contact your customer to get the current balance and current balance date; and
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    • Advise the updated loan balance and balance date to CommBank.
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For a digital pack:

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  • Check if your customer has completed, signed and returned the OFI discharge authority form.
  • +
  • For BAUPA, make sure that the OFI loan balance is no older than one day from the date of signing. If a BAUPA is received with a stale balance date, then you must:
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    • Contact your customer to get the current balance and current balance date; and
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    • Advise the updated loan balance and balance date to CommBank.
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The OFI loan balance provided by your customer and recorded on the Borrowers Acknowledgement, Undertaking and Pay out Advice (BAUPA) must be no older than 1 day from the execution date of the BAUPA, and no more than 14 days from the date obtained when CommBank fund the loan. If the loan balance exceeds 14 days on the day of funding, CommBank will need you to get a new balance from your customer, which can be provided to them verbally, or email to the team member who is requesting the updated balance before they can fund the loan.

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Executing the Documents 

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  • Reinforce that the loan balance on the BAUPA must be no more than one day old from the date of signing. We recommend the loan balance be produced on the day the documents are signed by the customer.
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  • Let the customer know that on return of the documents; the CommBank Home Loan funds will be transferred via EFT to their OFI Loan Account; it may take up to 48 hours to process.
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  • If a shortfall in the loan payout to the OFI occurs, the customer will be responsible for paying the difference.
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  • Advise them to refer to the FASTRefi® guide for any additional questions.
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Links 

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Processes

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FHOG Applications

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Back to Processes

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The Bank, along with other selected financial institutions acts as an agent for the Office of State Revenue (OSR) and participates in the advice, application and payment processes for FHOGs (First Home Owners Grant Scheme). As an agent, the Bank must follow the strict requirements set by the OSR. 

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These requirements differ from state the state. Ensure you read and understand the criteria applicable for the relevant state of application and complete the FHOGs application with your customer.

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To avoid errors, ensure you use the FHOGs Lodgement Guide in the FHOGs Documentation Pack. These packs can be downloaded from your local Office of State revenue website, links provided below for your convenience:

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FHOG's & State Subsidy Summary

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To confirm your customer's eligibility, please click on the above link.

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ACT

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NSW

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QLD

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NT

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Please note: links must be opened using google chrome

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For all States: The Bank does not require you to send the original FHOG application (and any relevant supporting document/s). They can be returned to your customer or destroyed as required.

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For companies and trusts

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It is not acceptable to receive electronically executed contract of sale, building contracts including progressive payment schedules and council stamped plans.

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For personal borrowers only:

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Customers applying for any of the First Home Owners Grant Schemes (FHOGS) refer below for states accepting electronically executed Contract of Sale or Building Contract along with FHOG application.

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StatesExecuted documents (Contract of Sale or Building Contract) for the First Home Owners Grant Schemes (FHOGS)

New South Wales (NSW)
South Australia (SA)
Victoria (VIC)
Western Australia (WA)
Queensalnd (QLD)
Acceptable to receive electronically executed Contract of Sale or Building Contract
OR
Must physically sign the original document (Wet Signature) 
Tasmania(TAS)
Northern Territory (NT)
Australian Capital Territory (ACT)
Must physically sign the original document (Wet Signature)
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StatesExecuted documents (Contract of Sale or Building Contract) for the First Home Owners Grant Schemes (FHOGS)
Australian Capital Territory (ACT)
New South Wales (NSW)
South Australia (SA)
Victoria (VIC)
Western Australia (WA)
Acceptable to receive electronically executed Contract of Sale or Building Contract
OR
Must physically sign the original document (Wet Signature) 
Queensland (QLD)
Tasmania(TAS)
Northern Territories (NT)
Must physically sign the original document (Wet Signature)
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For companies and trusts

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 It is not acceptable to receive electronically executed contract of sale, building contracts including progressive payment schedules and council stamped plans.

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VIC

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SA

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TAS

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WA 

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Processes

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First Home Super Saver Scheme (FHSSS)

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Back to Processes

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What’s the First Home Super Saver Scheme (FHSSS)?

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The Australian Government introduced the First Home Super Saver Scheme (FHSSS) in the 2017/2018 Federal Budget in an effort to make the housing market more accessible for First Home Buyers (FHB).The FHSSS allows FHB to make voluntary contributions to their superannuation fund to help them save for their first home. From Sunday 1 July, eligible FHBs can apply to release a maximum of $15,000 from voluntary contributions made in the 2017/2018 financial year and a maximum of $30,000 from voluntary contributions they make in all financial years to buy or build their first home.

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For example:

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If the customer made voluntary contributions of $20,000 in the 2017/18 financial year, the maximum they can immediately apply for is $15,000.

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If the customer made voluntary contributions of $20,000 in the 2017/18 financial year and makes voluntary contributions of $20,000 during 2018/19 financial year, the maximum they can apply for is $30,000.

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You can find more information about the scheme on the Australian Tax Office (ATO) website.

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Who is eligible for this payment?

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You can start making superannuation contributions from any age but you cannot request a release of savings under the FHSSS until you are the age of 18 years old and meet the below eligibility:

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To be eligible for this scheme applicants must:

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    +
  • Have never owned property in Australia.
  • +
  • Have not previously requested a release of funds under the FHSSS.
  • +
  • Eligibility is assess on an individual basis. This means couples, siblings or friends can each access their own eligible FHSSS contributions to purchase the same property.
  • +
+

Note: Eligibility for FHSSS is different to FHOGS, ensure your customer checks with the ATO.

+

 

+

How long will it take to received FHSSS contributions?

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The ATO has estimated it will take approximately 25 business days to process release requests.

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What are the rules and restrictions around this payment?

+
    +
  • The FHSSS funds must be released prior to entering into a contract to purchase a home or construction/building contract.
  • +
  • FHSSS released payments must be used to purchase a home or construct a home within 12 months, customers can apply to the ATO for an extension of up to 12 months .
  • +
  • The contract entered into must be a residential premises. It cannot be any premise not capable of being occupied as a residence such as house boats, motor homes or vacant land. If the customer has or intends to purchase a vacant block of land, they must enter into a construction/building contract within 12 months after the FHSSS funds have been released to their nominated Bank account. For full list of ineligible properties, refer to the ATO’s FHSSS website.
  • +
  • Home buyers must occupy the qualifying home as soon as practicable and for at least six months of the first 12 months.
  • +
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At what stage in the home buying process should a First Home Buyer submit the FHSSS release request?

+

As the FHSSS amount must be released into the customers nominated bank account before any contracts are signed, customers’ need to submit the application for release with sufficient time to allow for processing before entering into a contract of sale or construction/building contract.

+

 

+

Can funds released from FHSSS be used towards Home Loan Application?

+

Yes, funds released from the FHSSS must be used towards purchasing a home or construction of a home.

+

Where LVR is more than 90%, refer to Genuine Savings and Equity for Borrowers.

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Help

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Refer specific customer enquiries about the FHSSS to the ATO’s FHSSS website for more information.

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+ + + diff --git a/policy/CBA/Process/financial-difficulty.html b/policy/CBA/Process/financial-difficulty.html new file mode 100644 index 0000000..ea27146 --- /dev/null +++ b/policy/CBA/Process/financial-difficulty.html @@ -0,0 +1,1926 @@ + + + + + + + + + + + Financial hardship - CommBank + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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+ +
+ + +
+ + +
+ + + + + + + + + + + +
+
+ + + + + + +
+
+
+
+

When to get financial support +

+

Make contact with us as soon as you’re worried that you’ll miss a payment or will be unable to meet your ongoing payments. This means we can work with you to ease any stress by discussing your situation and payment options. You can message us in the CommBank app anytime, request help online or call us.
+

+

+ + +
+
+
+ +
+

Reach out for support early +

+
+

Increases to your everyday expenses such as cost of living pressures or a change in your circumstances can require planning and adjusting how you manage your household budget.

+

If you’re struggling to keep up or worried about managing your debt repayments in the future, get in touch with us asap.

+

We can help with tailored support to suit your needs, or you can visit our financial support hub to find more information that can help you day to day.

+

+
+ + + + +
+
+
+ +
+

Why you may need financial support +

+
+

There are many reasons you can find yourself struggling to meet your repayments, including:

+ +

+
+ + + + +
+
+
+ +
+

Missed or late payments? +

+
+

If you’re worried that you’ll miss a payment, or will be unable to meet your ongoing payments, please contact us.

+

It’s important to talk to us if you think you will not be able to meet your payments, even if it’s only short term. 

+

Any missed or late payments can result in additional charges such as late fees and may impact your credit report.

+

Understand how missed or late payments may impact your credit report.

+

+
+ + + + +
+
+ + +
+
+ +
+
+ + +
+ +
+ + + + +
+
+ + + + + + +
+
+ +
+ + +
+

Financial hardship arrangements +

+
+ +
+ + + +
    + +
  • +
    + +

    What is a financial hardship arrangement?

    +

    If you're struggling to make repayments, entering into a financial hardship arrangement may assist you during this time.

    +

    We can provide an alternative payment arrangement for a period of time, so you don’t get too far behind on your credit card or loan. This may be agreeing to a deferral of your repayments or making reduced payments. 

    + + + + +
    + +
  • +
    + +

    Can hardship impact your credit score?

    +

    A financial hardship arrangement does not affect your credit score. Your credit report will note that you have an arrangement in place, and remain on your report for 12 months, however it won’t disclose the reason for your arrangement.

    +

    That’s why, entering into an arrangement is recommended as it demonstrates your commitment to getting back on track. If you cannot make your repayments and do not enter an arrangement it may negatively impact your credit score.

    + + +

    + Learn more about credit scores + +

    + +
    + +
  • +
+ + +
+ +
+ + + + + + +
+
+ + + + +
+
+
+
+

Watch to learn more

+

+ + + + +
+
+ +
+
+ + + + + + +
+
+ + + +
+ +
+ +
+ +
+

Hear tips1 from our Personal Finance Expert, Jess Irvine, that may help you with the rising cost of living. 

+

+ + +
+ +
+ + +
+ + + + +
+ + +
+
+ + + + + + +
+
+ + + +
+ +
+ +
+ +
+

Watch to learn more about credit reports. 

+

+ + +
+ +
+ + +
+ + + + +
+ + +
+
+ + +
+
+ +
+
+ + +
+ + +
+ +
+ + + + +
+
+
+
+

Ways to contact us

+

+

Get help in the CommBank app or call us
+

+

You can request help, by messaging us in the CommBank app. We’ll ask you a few questions and connect you with the right help for your situation. If we need to contact you, we’ll message you back during business hours.
+

+

If you don’t have the app, we’ll direct you to log on to NetBank to raise an online request, or you can give us a call.

+

+ +
+

Message us online + +

+ +
+
+
+ + +
+
+ + + + + + +
+
+

Need short term help?

+

If you get an unexpected expense, or think you may miss a repayment, it’s important to contact us early so we can help.

+

For repayment support you can contact us however it best suits you.

+

Message us:
+Chat to us in the CommBank app

+

Call us: 
+13 30 95 
+8am to 9pm Monday to Friday
+9am to 2pm Saturday (Sydney/Melbourne time).

+

Write to us:
+PO Box 790 Parramatta NSW 2124, or
+Email financialassist@cba.com.au

+ +
+ + + +
+ + +
+
+ + + + + + +
+
+

Is your financial difficulty ongoing?

+

If your circumstances have changed or you think your situation may be ongoing, message us or call as soon as you can.

+

One of our Financial Assist specialists will work with you to understand your personal situation and find a sustainable solution to help.

+

Message us:
+Chat to us in the CommBank app

+

Call us: 
+1300 720 814 
+
8am to 9pm Monday to Friday
+9am to 2pm Saturday (Sydney time)

+

Overseas? Message us or call +61 2 9999 3283 (standard roaming charges may apply)

+

Write to us:
+PO Box 9823 Parramatta NSW 2124, or 
+Email financialassist@cba.com.au

+ +
+ + + +
+ + +
+
+ + + + + + +
+
+

Do you need help with your insurance?

+

If you have home, contents or car insurance issued or administered by Hollard Insurance Partners Limited, contact them directly to discuss maintaining the insurance while you need assistance.

+

Call Hollard on 13 2423 
+8am to 8pm Monday to Friday 
+8am to 5pm Saturday (Sydney/Melbourne time).

+

If you have Income Protection insurance, we encourage you to speak to your provider in case you may be able to claim against it.

+

If it’s issued by AIA, please contact their Customer Service Team with any questions or claims enquiries.

+

Call AIA Australia on 1800 491 588
+9am to 5pm Monday to Friday (Sydney/Melbourne time) 

+ +
+ + + +
+ + +
+
+ +
+
+ +
+
+ + +
+ + + + +
+
+ +
+ + +
+

How we can help +

+
+ +
+ + + +
    + +
  • +
    + +

    We have a range of options

    +

    We will work with you to find the right solution for your situation. Our support options include:

    +
      +
    • Customised payment arrangements such as the option to defer, or reduce, repayments for up to a few months
    • +
    • Waiving fees and charges 
    • +
    • Interest Rate concessions on eligible personal loans, home loans and wealth packages
    • +
    • Extending your loan term extensions to reduce your immediate repayment amounts
    • +
    • Interest only payments on eligible home loans for a period of time
    • +
    • Make use of available money in your Everyday Offset towards your living expenses or to manage your budget
    • +
    • Set up AutoPay to automatically transfer money from your transaction account to your credit card to help you pay on time
    • +
    + + + + +
    + +
  • +
    + +

    What to expect

    +

    To help us determine how we can best support you, we may ask:

    +
      +
    • About your income and expenses
    • +
    • For documents to support your claim for financial hardship assistance (e.g. a medical certificate or employment separation certificate)
    • +
    +

    Everything you tell us will be confidential and assessed on a case-by-case basis. You can nominate someone to discuss your request for help if you prefer (e.g. a financial counsellor, friend or family member). We will create a plan of action together with you to get you back on-track.

    + + + + +
    + +
  • +
+ + +
+ +
+ + + + + + +
+
+ + + + +
+ + +
+ +

Support for your business

+ +
+

Support options for eligible business customers

+
    +
  • Reduced payments for a period of time
  • +
  • Extension of a loan term
  • +
  • Debt restructure
  • +
  • Debt refinance
  • +
  • Concessions for certain fees and charges
  • +
+

If you’re a business customer and have a business loan or a line of credit, call us on 13 26 07 any time (contact us from overseas) and we'll work with you to develop a solution tailored to your needs.

+

You can find out more about our processes (PDF) for assessing and providing you with financial assistance and the documents you may need.

+ + +

+ Support for businesses + +

+
+ + +
+
+ + +
+ + + + + + + + + + + + + +
+ +
+ + +
+ + + + +
+
+ + + + + + +
+
+
+
+

More support & services +

+ + + +
+
+
+
+ + +
+
+

Cost of living support +

+
+

Discover tools, tips and guidance articles to help you with the everyday cost of living.

+

+
+ + +

Tell me more + +

+ +
+
+
+
+ + +
+
+

Access external support services +

+
+

In addition to contacting us, you may also find these external support services helpful if you’re experiencing financial hardship.

+

+
+ + + + +
+
+
+
+ + +
+
+

Tools & tips for managing your money +

+ + + +

More everyday finance tips + +

+ +
+
+
+
+ + +
+
+

Talk to a counsellor +

+
+

As a CommBank customer, you can access three confidential telephone counselling sessions, free of charge. The Customer Support Service provides informal and friendly discussions with a qualified and professional counsellor if you are in need of emotional or psychological support. You can make an appointment by calling 1300 360 793.

+

+
+ + + + +
+
+ + +
+
+ +
+
+ + +
+ +
+ + +
+ +
+ +
+
+ + + + + + + + + + + +
+
+ +
+ + +
+

Things you should know +

+
+ +
+ + + + + + +
+ +
+ + + + + + +
+
+ + +
+ +
+
+ + + + + + + + + + + + + + + + + + + + + + + + + +
+ + +
+ + + + +
+
+ + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/policy/CBA/Process/financial-hardship.html b/policy/CBA/Process/financial-hardship.html new file mode 100644 index 0000000..ea27146 --- /dev/null +++ b/policy/CBA/Process/financial-hardship.html @@ -0,0 +1,1926 @@ + + + + + + + + + + + Financial hardship - CommBank + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+ + + + + + + + + + + + +
+ + +
+ + +
+ + + + + + + + + + + + + + + + + + + + + + + + + +
+ + + +
+ +
+ +
+
+
+ + + + + + + + + +
+ +
+ + +
+ + +
+ + + + + + + + + + + +
+
+ + + + + + +
+
+
+
+

When to get financial support +

+

Make contact with us as soon as you’re worried that you’ll miss a payment or will be unable to meet your ongoing payments. This means we can work with you to ease any stress by discussing your situation and payment options. You can message us in the CommBank app anytime, request help online or call us.
+

+

+ + +
+
+
+ +
+

Reach out for support early +

+
+

Increases to your everyday expenses such as cost of living pressures or a change in your circumstances can require planning and adjusting how you manage your household budget.

+

If you’re struggling to keep up or worried about managing your debt repayments in the future, get in touch with us asap.

+

We can help with tailored support to suit your needs, or you can visit our financial support hub to find more information that can help you day to day.

+

+
+ + + + +
+
+
+ +
+

Why you may need financial support +

+
+

There are many reasons you can find yourself struggling to meet your repayments, including:

+ +

+
+ + + + +
+
+
+ +
+

Missed or late payments? +

+
+

If you’re worried that you’ll miss a payment, or will be unable to meet your ongoing payments, please contact us.

+

It’s important to talk to us if you think you will not be able to meet your payments, even if it’s only short term. 

+

Any missed or late payments can result in additional charges such as late fees and may impact your credit report.

+

Understand how missed or late payments may impact your credit report.

+

+
+ + + + +
+
+ + +
+
+ +
+
+ + +
+ +
+ + + + +
+
+ + + + + + +
+
+ +
+ + +
+

Financial hardship arrangements +

+
+ +
+ + + +
    + +
  • +
    + +

    What is a financial hardship arrangement?

    +

    If you're struggling to make repayments, entering into a financial hardship arrangement may assist you during this time.

    +

    We can provide an alternative payment arrangement for a period of time, so you don’t get too far behind on your credit card or loan. This may be agreeing to a deferral of your repayments or making reduced payments. 

    + + + + +
    + +
  • +
    + +

    Can hardship impact your credit score?

    +

    A financial hardship arrangement does not affect your credit score. Your credit report will note that you have an arrangement in place, and remain on your report for 12 months, however it won’t disclose the reason for your arrangement.

    +

    That’s why, entering into an arrangement is recommended as it demonstrates your commitment to getting back on track. If you cannot make your repayments and do not enter an arrangement it may negatively impact your credit score.

    + + +

    + Learn more about credit scores + +

    + +
    + +
  • +
+ + +
+ +
+ + + + + + +
+
+ + + + +
+
+
+
+

Watch to learn more

+

+ + + + +
+
+ +
+
+ + + + + + +
+
+ + + +
+ +
+ +
+ +
+

Hear tips1 from our Personal Finance Expert, Jess Irvine, that may help you with the rising cost of living. 

+

+ + +
+ +
+ + +
+ + + + +
+ + +
+
+ + + + + + +
+
+ + + +
+ +
+ +
+ +
+

Watch to learn more about credit reports. 

+

+ + +
+ +
+ + +
+ + + + +
+ + +
+
+ + +
+
+ +
+
+ + +
+ + +
+ +
+ + + + +
+
+
+
+

Ways to contact us

+

+

Get help in the CommBank app or call us
+

+

You can request help, by messaging us in the CommBank app. We’ll ask you a few questions and connect you with the right help for your situation. If we need to contact you, we’ll message you back during business hours.
+

+

If you don’t have the app, we’ll direct you to log on to NetBank to raise an online request, or you can give us a call.

+

+ +
+

Message us online + +

+ +
+
+
+ + +
+
+ + + + + + +
+
+

Need short term help?

+

If you get an unexpected expense, or think you may miss a repayment, it’s important to contact us early so we can help.

+

For repayment support you can contact us however it best suits you.

+

Message us:
+Chat to us in the CommBank app

+

Call us: 
+13 30 95 
+8am to 9pm Monday to Friday
+9am to 2pm Saturday (Sydney/Melbourne time).

+

Write to us:
+PO Box 790 Parramatta NSW 2124, or
+Email financialassist@cba.com.au

+ +
+ + + +
+ + +
+
+ + + + + + +
+
+

Is your financial difficulty ongoing?

+

If your circumstances have changed or you think your situation may be ongoing, message us or call as soon as you can.

+

One of our Financial Assist specialists will work with you to understand your personal situation and find a sustainable solution to help.

+

Message us:
+Chat to us in the CommBank app

+

Call us: 
+1300 720 814 
+
8am to 9pm Monday to Friday
+9am to 2pm Saturday (Sydney time)

+

Overseas? Message us or call +61 2 9999 3283 (standard roaming charges may apply)

+

Write to us:
+PO Box 9823 Parramatta NSW 2124, or 
+Email financialassist@cba.com.au

+ +
+ + + +
+ + +
+
+ + + + + + +
+
+

Do you need help with your insurance?

+

If you have home, contents or car insurance issued or administered by Hollard Insurance Partners Limited, contact them directly to discuss maintaining the insurance while you need assistance.

+

Call Hollard on 13 2423 
+8am to 8pm Monday to Friday 
+8am to 5pm Saturday (Sydney/Melbourne time).

+

If you have Income Protection insurance, we encourage you to speak to your provider in case you may be able to claim against it.

+

If it’s issued by AIA, please contact their Customer Service Team with any questions or claims enquiries.

+

Call AIA Australia on 1800 491 588
+9am to 5pm Monday to Friday (Sydney/Melbourne time) 

+ +
+ + + +
+ + +
+
+ +
+
+ +
+
+ + +
+ + + + +
+
+ +
+ + +
+

How we can help +

+
+ +
+ + + +
    + +
  • +
    + +

    We have a range of options

    +

    We will work with you to find the right solution for your situation. Our support options include:

    +
      +
    • Customised payment arrangements such as the option to defer, or reduce, repayments for up to a few months
    • +
    • Waiving fees and charges 
    • +
    • Interest Rate concessions on eligible personal loans, home loans and wealth packages
    • +
    • Extending your loan term extensions to reduce your immediate repayment amounts
    • +
    • Interest only payments on eligible home loans for a period of time
    • +
    • Make use of available money in your Everyday Offset towards your living expenses or to manage your budget
    • +
    • Set up AutoPay to automatically transfer money from your transaction account to your credit card to help you pay on time
    • +
    + + + + +
    + +
  • +
    + +

    What to expect

    +

    To help us determine how we can best support you, we may ask:

    +
      +
    • About your income and expenses
    • +
    • For documents to support your claim for financial hardship assistance (e.g. a medical certificate or employment separation certificate)
    • +
    +

    Everything you tell us will be confidential and assessed on a case-by-case basis. You can nominate someone to discuss your request for help if you prefer (e.g. a financial counsellor, friend or family member). We will create a plan of action together with you to get you back on-track.

    + + + + +
    + +
  • +
+ + +
+ +
+ + + + + + +
+
+ + + + +
+ + +
+ +

Support for your business

+ +
+

Support options for eligible business customers

+
    +
  • Reduced payments for a period of time
  • +
  • Extension of a loan term
  • +
  • Debt restructure
  • +
  • Debt refinance
  • +
  • Concessions for certain fees and charges
  • +
+

If you’re a business customer and have a business loan or a line of credit, call us on 13 26 07 any time (contact us from overseas) and we'll work with you to develop a solution tailored to your needs.

+

You can find out more about our processes (PDF) for assessing and providing you with financial assistance and the documents you may need.

+ + +

+ Support for businesses + +

+
+ + +
+
+ + +
+ + + + + + + + + + + + + +
+ +
+ + +
+ + + + +
+
+ + + + + + +
+
+
+
+

More support & services +

+ + + +
+
+
+
+ + +
+
+

Cost of living support +

+
+

Discover tools, tips and guidance articles to help you with the everyday cost of living.

+

+
+ + +

Tell me more + +

+ +
+
+
+
+ + +
+
+

Access external support services +

+
+

In addition to contacting us, you may also find these external support services helpful if you’re experiencing financial hardship.

+

+
+ + + + +
+
+
+
+ + +
+
+

Tools & tips for managing your money +

+ + + +

More everyday finance tips + +

+ +
+
+
+
+ + +
+
+

Talk to a counsellor +

+
+

As a CommBank customer, you can access three confidential telephone counselling sessions, free of charge. The Customer Support Service provides informal and friendly discussions with a qualified and professional counsellor if you are in need of emotional or psychological support. You can make an appointment by calling 1300 360 793.

+

+
+ + + + +
+
+ + +
+
+ +
+
+ + +
+ +
+ + +
+ +
+ +
+
+ + + + + + + + + + + +
+
+ +
+ + +
+

Things you should know +

+
+ +
+ + + + + + +
+ +
+ + + + + + +
+
+ + +
+ +
+
+ + + + + + + + + + + + + + + + + + + + + + + + + +
+ + +
+ + + + +
+
+ + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/policy/CBA/Process/first-home-buyer-choice.html b/policy/CBA/Process/first-home-buyer-choice.html new file mode 100644 index 0000000..c5c15ab --- /dev/null +++ b/policy/CBA/Process/first-home-buyer-choice.html @@ -0,0 +1,213 @@ + + + + + + + + + + + + + + + + + + + + first-home-buyer-choice + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+ + + + + +
+
+
+ + + + + + + + + + + + + +
+ +
+ + + + + + + + + + + + + +
+ +
+ + + + + + +

Back to Processes

+

Note: From 1 July 2023, First Home Buyer Choice (FHBC) is no longer be available. Eligible first home buyers who exchange contracts on or before 30 June 2023 will have until settlement to opt in to FHBC. Retrospective refund applications are open until 30 June 2023.
If a customer opted in to FHBC, they will continue to pay property tax for as long as they own their property and will remain exempt from transfer duty on that purchase.
 

+

From 16th Jan 2023, the NSW Government provides first home buyers purchasing properties for up to $1.5 million the ability to choose to pay an annual property tax instead of stamp duty. The property tax will only be payable by first home buyers who choose it and will not apply to subsequent purchasers of a property.

+

 

+

What is available under the First Home Buyer Choice Scheme?

+

If you are eligible, you can choose between:

+

(a) paying the upfront lump sum of stamp duty based on the ‘dutiable value’ of your property; or

+

(b) paying an annual property tax based on the land value of the property.

+

Existing first home buyer stamp duty exemptions and concessions are not changing. There are no first home buyer stamp duty concessions for properties worth more than $800,000.

+

If the first home buyer is not eligible for a stamp duty exemption or concession, the normal rates of stamp duty apply.

+

 

+

How does it work?

+

The annual property tax payments will be based on the land value of the purchased property. The property tax rates for 2022-23 and 2023-24 will be:

+
    +
  • $400 plus 0.3 per cent of land value for properties whose owners live in them
  • +
  • $1,500 plus 1.1 per cent of land value for investment properties.
  • +
+

These tax rates will be indexed each year from 2024-25, so that the average indexed property tax payment rises in line with average annual incomes. In addition, the year-to-year growth of individual property tax payments are capped at a maximum of 4 per cent.

+

Property tax assessments will be issued in respect of financial years. For properties that are owned for less than a full financial year, a pro rata adjustment will be made based on the number of days in the year the property is owned.

+

 

+

Eligibility

+

 

+

To be eligible:

+
    +
  • you must be an individual (not a company or trust)
  • +
  • you must be over 18 years old
  • +
  • you, or at least one person you’re buying with, must be an Australian citizen or permanent resident
  • +
  • you or your spouse must not have previously:
    +
      +
    • owned or co-owned residential property in Australia or
    • +
    • received a First Home Buyer Grant or duty concessions.
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  • the property you are buying must be worth less than or equal to $1.5 million
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  • you must move into the property within 12 months of purchase and live in it continuously for at least 6 months
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Scheme commencement

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Legislation to establish the property tax has been enacted and received assent on 11 November 2022.

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Eligible first home buyers who sign a contract of purchase on or after 16 January 2023 will be able to opt into the property tax and will not be required to pay stamp duty, provided they choose to pay property tax before their purchase settles.

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Eligible first home buyers who sign a contract of purchase between 11 November 2022 and 15 January 2023 will also be able to opt into the property tax:

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  • For this group, applications to choose the property tax can be made at any time between 16 January 2023 and 30 June 2023.
  • +
  • If settlement occurs on or before 15 January 2023, they will need to pay stamp duty, and then apply for a refund of the stamp duty after 16 January.
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  • If settlement occurs on or after 16 January 2023, and they have chosen property tax, they will not need to pay stamp duty.
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Applying for First Home Buyer Choice

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General application from 16 January 2023

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Customers will be required to complete the following two forms:

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and supply evidentiary requirements to their conveyancer or solicitor who will lodge the application with Revenue NSW as part of the conveyancing process.

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For more information on retrospective opt into the scheme (from 11th Nov – 15th Jan) and off the plan applications, refer here: https://www.revenue.nsw.gov.au/grants-schemes/first-home-buyer/first-home-buyer-choice#heading8

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The responsibility for eligibility and annual land tax calculation lies with the customer and they should check they meet the requirements as per the NSW Government First Home Buyer Choice website.

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Process

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  1. Add into your comments whether the customers has opted for the annual property tax or upfront stamp duty
  2. +
  3. Add the annual property tax divided by 12 for monthly amount into the other additional expenses of the monthly living expenses
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Note: To view the property tax calculator on the website: https://fhbcalculator.service.nsw.gov.au/ or

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To view more information and see examples on the First Home Buyer Choice program view here: https://www.nsw.gov.au/initiative/first-home-buyer-choice

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Future Changes

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        Back to Processes

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Our Responsible Lending obligations under the national Consumer Credit Protection Act require us to determine and record if the customer is aware of any future changes to their ability to make repayments without financial difficulty. Refer National Consumer Protection Act. 

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You will be prompted to use the scripting below to determine if the customer is aware of any future changes to their ability to make repayments without financial difficulty. 

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You will need to record the customer's responses by selecting the relevant options in the Application Software you use. 

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Notes: 

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  • Future Changes declaration must be completed for every credit product application as part  of the Bank's Responsible Lending Obligations under the National Consumer Credit Protection Act. 
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  • This question is not in relation to temporary decrease in income, permanent decrease in income or anticipated large expenditure that have been addressed in the application using mitigants
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  • This question is for when customers will not be able to make their repayments without financial difficulty.
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  • The only exceptions are: 
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  1. The Future Changes declaration does not apply to application in a Company name or Trusts with a company as a trustee. 
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StepAction
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"as part of the application process I am going to ask you a question to help me understand your likely future financial situation. If you are aware of any changes now, you need to tell us about those".

"Q. Do you know of any future changes in your ability to make repayments without financial difficulty?". 

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Refer to the below table to determine the next step. 

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                                                 If the customer says.....                                                                     Then.....
                                                              NoRecord this in the application and continue.
                                                             YesDo not proceed with the application as the customer/s will not be able to make their repayments without financial difficulty.

 

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Credit Policy | Eligible Income

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What

Verifying income is a really important step that helps us ensure the customer is able to service the loan. It’s commonly referred to as serviceability.

Why

We want make the best estimate of the customer’s income. When you complete an application, you’ll need to verify and confirm income in the way we’ve outlined below.

How

Here's what we need to verify customer income:

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  • At the start of the application process, include the customer’s employment arrangement (e.g., full time, part time, casual etc.) and their income structure (e.g., base, overtime, shift, bonus etc.) in the comments. This helps to ensure an accurate income/servicing assessment and verification of doc’s is complete.
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  • Include any calculations you’ve done in the comments to help us understand your assessment approach
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  • Refer to Commbroker for the appropriate verification method that best reflects customer’s income position
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  • Provide us with copies of all required documents as outlined in the Commbroker instructions
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INCOME VERIFICATION - ACCEPTABLE PAYSLIPS
The customer payslip must be dated within the last six weeks and display:
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  • Employer's name
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  • ACN/ABN (except for government bodies)
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  • Employee's name
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  • Break up of year to date income (e.g. overtime, allowances)
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If any of the above four points are not evident an alternative verification option can be sought. For example: Where the employer and/or employee name are not evident, provided you complete an ASIC/ABN/ACN search to verify the employer’s name and verify the income on the payslips to salary credits, the payslip can be accepted.

Care: When accepting a payslip, ensure all deductions are reviewed and, where a commitment is identified (e.g. HELP or lease commitment), confirm details with the applicant and include in the application, as detailed in Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure

Where an out-of-date payslip has been provided, these can be considered providing:

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  • Verification of net income on payslip matches to the salary credit in the customer transaction account. The salary credit in the transaction account statement is to be within 31 days of application date. or
  • +
  • Payslip can be accepted when <= 5 days outside of standard date range of six weeks (i.e. up to 47 days)
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EXTENDED LEAVE
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  • This refers to leave other than annual leave (e.g. parental or leave due to injury/illness). We need to see that the customer has the capacity to cover any shortfall to meet their commitments and living costs (e.g. savings or redraw they can access). Please provide these details in the application comments
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CURRENTLY WORKING AND DUE TO TAKE LEAVE
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  • Include if leave is paid (e.g., full pay, half pay), non-paid or a combination and the length of leave time
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CURRENTLY ON LEAVE BUT RETURNING TO WORK
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  • Include evidence of income currently being received plus return to work date and income
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Note: You may accept documentation via fax or email and photocopies are acceptable. If in doubt as to the authenticity of documentation, obtain originals or confirm information from a secondary source.

 

Select an income type to learn more: 

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Child Support/MaintenancePAYG Bonus Income
(Full time/Permanent Part Time)
Scholarship Income
Contractors – Contracted
Employees
PAYG Casual and TemporarySecond Job - Refer relevant PAYG
Instructions
Contractors – Independent
Contractors
PAYG CommissionsSelf Employed
Full Verification
Foreign Currency IncomePAYG Law, Accounting and/or Consulting Firm
Partner Income
Self Employed
One Year Financial information
Government Pensions and PaymentsPAYG OvertimeSelf Employed
One year's financials for Specialised Professions
Investment Income (Existing)PAYG Seasonal IncomeSelf Employed
Simple Verification
Investment Income ProposedPAYG Work Related AllowancesSelf Managed
Super Funds
Paid Parental
Leave
Rental IncomeSuperannuation
PAYG Base Income
(Full Time/Permanent Part Time)
Salary Sacrifice
Arrangements
Workers Compensation / Income Protection
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Home Guarantee Scheme

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1. What is available under the Home Guarantee Scheme2. Eligible Requirements3. Process Timeline
4. Security Settlement Timeline5. Purchase Property6. Document requirements specific to FHG
7. Documents requirements specific to RFHBG8. Document requirements specific to NHG (Unavailable for new requests from 1 July 2022)9. Home Buyer Declaration
10. Unacceptable Securities11. Government and CommBank Fees and Charges for Home Guarantee Scheme loans12. Valuations
13. Considerations for customers without a current NOA
14. Maintenance requests throughout the life of a loan15. Guarantee Expiry
16. Penalties17. Refinance an OFI loan with a Scheme place18. Forms / Guides
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1. What is available under the Home Guarantee Scheme?

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There are currently three different Guarantees available to customers, each with specific eligibility criteria that customers will need to satisfy.

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  • First Home Guarantee (FHBG)
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  • Family Home Guarantee (FHG)
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  • Regional First Home Buyer Guarantee (RFHBG)
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The Home Guarantee Scheme is an Australian Government initiative administered by the Housing Australia. The Scheme aim to support first home buyers and/or families in purchasing or building their home by providing a Guarantee on the property, meaning the buyer/s can purchase these properties with a smaller deposit.

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The Guarantee are not cash payments and cannot be used in conjunction with any other Guarantee

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Eligible borrowers can use the Guarantee in conjunction with other state/territory and federal government programs, First Home Owner Grants and stamp duty concessions. Refer to First Home Owners Grant (FHOG) for more information.

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Information regarding these programs and how to apply is detailed below.

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 First Home Guarantee (FHBG)Family Home Guarantee (FHG)Regional First Home Buyer Guarantee (RFHBG)
Target Borrower +
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  • Eligible home buyers or a previous home owner who hasn’t owned property in Australia in the last 10 years who are purchasing or building a home
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  • Eligible single parents who currently do not own property (including an investment property) and are building or purchasing a new or existing home
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  • Eligible regional home buyers or a previous home owner who hasn’t owned property in Australia in the last 10 years who are purchasing or building a home in regional areas
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Guarantee Amount +
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  • Up to 15%, meaning eligible buyers need a deposit as little as 5%
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  • Up to 18%, meaning eligible buyers need a deposit as little as 2%
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  • Up to 15%, meaning eligible buyers need a deposit as little as 5%
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Number of Places +
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  • Up to 35,000 available places for the current financial year to a panel of lenders including CommBank.
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  • Up to 5,000 available places for the current financial year to a panel of lenders including CommBank.
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  • Up to 10,000 available places for the current financial year (from 1 October 2022) to a panel of lenders including CommBank
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2. Eligibility Requirements 

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Customers are required to meet the following eligibility requirements relevant to the Scheme under which they are applying. Eligibility should be checked with the customer prior to submitting an application for the Scheme as these criteria will need to be confirmed and evidenced by the customer in order to obtain a Guarantee Certificate.

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Important

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Your customers who’d like to take up a Home Guarantee Scheme place can only hold one Scheme place at a time.

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RFHBG and FHG eligibility needs to be reviewed first before applying for a FHBG Scheme:

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  • Where your customer is eligible for the RFHBG and/or FHG, they are not eligible for FHBG
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  • Where a borrower is eligible for both the RFHBG and FHG, you must determine the Guarantee to be applied I.e. if a single parent is living in a regional area and eligible for both RFHBG and FHG, you must determine which guarantee is best suited based on your customers’ personal circumstances
  • +
  • Where customers are eligible for more than one guarantee, ensure you capture in your comments the reasons why that specific guarantee was chosen.
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RHFBG only:

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Ensure the Housing Australia Regional Checker Tool has been used to confirm eligibility for RFHBG. If your customer resides in a regional area and passes the Housing Australia Regional Checker Tool requirements but does not meet the broader RHFBG eligibility (e.g. has not lived in the region or neighbouring region for a period of 12 months), you must comment as to why a different Guarantee has been selected. This comment must be placed at the top of the main body of comments.

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 First Home Guarantee (FHBG)Family Home Guarantee (FHG)Regional First Home Buyer Guarantee
Australian Citizenship and Age +
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  • Available to Australian citizens or Permanent Australian Residents who are at least 18 years of age. +
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    • If born In Australia: Customer must provide an Australian Birth Certificate issued by Births Deaths and Marriages or their current Australian Passport
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    • If born Overseas: Customer must provide their current Australian Passport or Australian Citizenship Certificate
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    • Permanent Australian Residents: You must perform a VEVO check dated on or after commencing an application which confirms your customer holds a Permanent Resident visa and can remain in the country indefinitely or; If a holder of an ImmiCard: holder, electronic copy of a Visa record from the Department of Home Affairs and evidence that they can remain in the country indefinitely.
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Note: When completing the VEVO check please choose the “check your own visa details” icon.
Note: When providing a VEVO check ensure document confirming applicant/s DOB is attached if not already
Note: If a New Zealand citizen holds a Special Category Visa Subclass 444, they meet the Australian Permanent Residency requirements and may be eligible for the Home Guarantee Scheme subject to meeting all other eligibility requirements.

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  • For FHBG and RFHBG only: Where there are two applicants, both must either be Australian Citizens or Australian Permanent Residents in joint applications and confirmation of Citizenship or Australian Permanent Resident status is required before submitting your application (Note: Couples are not eligible to apply for the FHG)
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Income +
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  • Income eligibility: +
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    • Singles with a taxable income of up to $125,000 per annum
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    • Couples with a combined taxable income in the preceding financial year of up to $200,000 per annum. (Note: Couples are not eligible to apply for the FHG).
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  • Note: Incomes will be assessed on the previous financial year’s Notice of Assessment (NOA). For example, for an application submitted in July 2023 a customer’s NOA for FY23 will be required. If an applicant has not lodged and had their income assessed by the ATO for the previous financial year, CBA will not be able to obtain a guarantee until this NOA is provided. See Considerations for customers without a current NOA below. Note: This is separate to CommBank’s income verification policy. See Verify income for home loans.
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Property Price Caps +
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  • Maximum purchase price thresholds apply to the suburb and postcode of the purchase property – Use the Housing Australia website to confirm the property price threshold for your customer’s requested property as these thresholds can vary.
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  • NOTE: Reconfirm the price threshold when you receive a Contract of Sale for HomeSeeker applications to ensure the threshold has not changed.
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  • See Valuations below
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Eligible Property Types +
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  • See Purchase Property below
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Move in Period +
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  • Your customer must intend to move into and live in the property as their principal place of residence (I.e. they must be owner occupiers) within six months of settlement.
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  • Note: Active Australian Defence Force members aren’t required to occupy the property if they unable to meet this requirement because of their posting requirements. At the time of Loan Agreement they must still have intended to live in the property.
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Repayment type +
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  • Loans must remain on Principal and Interest repayments while a Government Guarantee remains active. Once your customer repays their loan down to a principal balance that is less than or equal to 80% LVR (based on the valuation at loan origination), this will formally release the guarantee and the normal Terms and Conditions of the loan will apply. See Guarantee Expiry below.
  • +
  • If the loan is for the purchase of vacant land to construct a house, the loan may be eligible even if the terms of the loan agreement permit Interest Only repayments for a specified period (I.e. during construction / progress payments phase).
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Eligible loan product types +
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  • All home loans other than Viridian Lines of Credit (VLOCs) and Investment Home Loans (IHL) are eligible.
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  • House and Land Packages or Land with Construction must be submitted as a single application.
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  • Loans with additional guarantors such as property share arrangements or family guarantees are ineligible.
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  • Loans with other purposes such as purchase of car, personal investment and holiday are ineligible.
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  • Interest only repayments are ineligible.
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  • Top-ups are not available.
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  • Refinances are ineligible.
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  • Land registration must occur before a Guarantee Certificate can be issued (for any property type).
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Genuine Savings +
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  • Home Guarantee Scheme applications are required to meet savings and equity requirements even if the base LVR is 90% or below, as required by Housing Australia. This means if the base LVR is 80.01% - 98% you are required to verify 5% genuine savings (2% for FHG). Refer to Savings and equity for borrowers with base LVR > 90% for methodology.
  • +
  • There is no requirement to confirm if your customers have additional savings that are not being contributed to the purchase. However, in line with Housing Australia guidance it is important you should not discuss any Home Guarantee Scheme with customers where they have savings that substantially exceed 20% of the property purchase price.
  • +
  • Refer to Genuine Savings and Equity for Borrowers for details on what is and isn’t acceptable sources of funds to complete and other considerations, such as rental payments.
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Deposit Requirements +
    +
  • Your customer must have a deposit of between 5% and 20% of the property’s value.
  • +
  • For land and construction applications, the minimum deposit requirement is 5% of the as if complete valuation.
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  • For purchases of established or off the plan dwellings, the minimum deposit is 5% of the property purchase price. If a higher valuation is accepted for assessment, 5% of the valuation will be required as a deposit.
  • +
  • Your customer can set aside funds which are not required as part of their deposit, to cater for unexpected costs that may arise from purchasing/building the property. For established dwellings, borrower(s) can set aside approximately $13k and for constructions approximately $23k.
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  • Note: These amounts are a guide, and you are required to determine the maximum amount that your customer will contribute towards their deposit to ensure the Scheme is utilised by the correct customer cohort and does not conflict with the integrity of the Scheme. Failure to do so will result in your customer losing their Scheme spot and they will be required to look at different options to service the loan I.e. Lenders Mortgage Insurance (LMI) / Low Deposit Premium (LDP)
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  • Your customer must have a deposit of between 2% and 20% of the property’s value.
  • +
  • For land and construction applications, the minimum deposit requirement is 2% of the as if complete valuation.
  • +
  • For purchases of established or Off-the-plan dwellings, the minimum deposit is 2% of the property purchase price. If a higher valuation is accepted for assessment, 2% of the valuation will be required as a deposit.
  • +
  • Your customer can set aside funds which are not required as part of their deposit, to cater for unexpected costs that may arise from purchasing/building the property. For established dwellings, borrower(s) can set aside approximately $13k and for constructions approximately $23k.
  • +
  • Note: These amounts are a guide, and you are required to determine the maximum amount that your customer will contribute towards their deposit to ensure the Scheme is utilised by the correct customer cohort and does not conflict with the integrity of the Scheme. Failure to do so will result in your customer losing their Scheme spot and they will be required to look at different options to service the loan I.e. Lenders Mortgage Insurance (LMI) / Low Deposit Premium (LDP)
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  • Your customer must have a deposit of between 5% and 20% of the property’s value.
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  • For land and construction applications, the minimum deposit requirement is 5% of the as if complete valuation.
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  • For purchases of established or off the plan dwellings, the minimum deposit is 5% of the property purchase price. If a higher valuation is accepted for assessment, 5% of the valuation will be required as a deposit.
  • +
  • Your customer can set aside funds which are not required as part of their deposit, to cater for unexpected costs that may arise from purchasing/building the property. For established dwellings, borrower(s) can set aside approximately $13k and for constructions approximately $23k.
  • +
  • Note: These amounts are a guide, and you are required to determine the maximum amount that your customer will contribute towards their deposit to ensure the Scheme is utilised by the correct customer cohort and does not conflict with the integrity. of the Scheme Failure to do so will result in your customer losing their Scheme spot and they will be required to look at different options to service the loan I.e. Lenders Mortgage Insurance (LMI) / Low Deposit Premium (LDP)
  • +
Prior Property Ownership +
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  • Under FHBG, your customer may either be a First Home Buyer or a previous home owner who hasn’t owned a property in Australia in the last 10 years.
  • +
  • That is, at the time of loan agreement, your customer must not currently own or have previously held an interest in a residential property, either separately or jointly with someone else in the last 10 years. This includes residential strata and company title properties, regardless of whether it was an investment or owner-occupied property and if it was ever lived in. Customers that have already settled on a land loan will also be ineligible.
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  • Under FHG, a customer may either be a First Home Buyer or a previous or current home-owner who does not own property at the time they become the registered owner of the property being purchased.
  • +
  • Simultaneous settlements are accepted.
  • +
  • That is, at the time of settlement, your customer must not have an interest in a residential property, either separately or jointly with someone else. This includes residential strata and company title properties, regardless of whether it is an investment or owner-occupied property. Customers that have already settled on a land loan will also be ineligible.
  • +
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  • Under RFHBG, your customer may either be a First Home Buyer or a previous home owner who hasn’t owned a property in Australia in the last 10 years
  • +
  • That is, at the time of loan agreement, your customer must not currently own or have previously held an interest in a residential property, either separately or jointly with someone else in the last 10 years. This includes residential strata and company title properties, regardless of whether it was an investment or owner-occupied property and if it was ever lived in. Customers that have already settled on a land loan will also be ineligible
  • +
Applicant(s) Relationship Status +
    +
  • Both singles and joint applicants are eligible for FHBG.
  • +
  • Joint applicants include those that are married or in a de-facto relationship, siblings, friends, and other family members I.e. parent/child are eligible for FHBG.
  • +

Note: For joint applicants it is a requirement that both applicants residential address match after settlement

+
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  • Applicants in a relationship may apply as an individual (single applicant) if they can individually satisfy the eligibility criteria.
  • +

Note: Only that individual will be named on the Guarantee Scheme place reservation and loan application, and their partner would not be included in the servicing of the loan.

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  • Only single applicants are eligible for the FHG.
  • +
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      +
    • the person does not have a spouse or a de facto partner.
    • +
  • +
  • Note: This means applicants who are separated and not yet divorced are NOT eligible for this Guarantee.
  • +
  • See Document requirements specific to FHG
  • +
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  • Both singles and joint applicants are eligible for RFHBG.
  • +
  • Joint applicants include those that are married or in a de-facto relationship, siblings, friends and other family members I.e. parent/child are eligible for RFHBG.
  • +

Note: For joint applicants it is a requirement that both applicants residential address match the property being purchased after settlement

+
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  • Applicants in a relationship may apply as an individual (single applicant) if they can individually satisfy the eligibility criteria.
  • +

Note: Only that individual will be named on the Guarantee Scheme place reservation and loan application, and their partner would not be included in the servicing of the loan.

Dependent status +
    +
  • N/A
  • +
+
    +
  • Customers must have at least one dependent child.
  • +
  • Under FHG, a person is a dependent child of an adult if: +
      +
    • The adult is a natural or adoptive parent or legal guardian of the person; and
    • +
    • The person is a dependent child of the adult within the meaning of subsections (2), (3), (4), (5), (6), and (7) of section 5 of the Social Security Act 1991 (Cth)
    • +
  • +
  • In a general sense, this means that the person must confirm that they are legally responsible for the day-to-day care, welfare and development of the dependent child and the dependent child is in their care.
  • +
  • Depending on the terms of any shared custody arrangement, this may enable both individuals in a former couple to separately access the FHG.
  • +
  • See Document requirements specific to FHG
  • +
+
    +
  • N/A
  • +
Prior Residential Status +
    +
  • N/A
  • +
+
    +
  • N/A
  • +
+
    +
  • Under RFHBG, at least one customer will have had to live in a Regional Area in which the eligible property is situated, or an adjacent Regional Area for the 12 months prior to loan approval
  • +
+

 

+

3. Process Timeline

+ + + + + + + + + + + + + + + + + + + + + + + +
PhaseDetailsValid for

Step 1 - Loan Application

+
    +
  • Complete a home loan application via ApplyOnline/CommApply (HomeSeeker applications included) answering yes to the Home Guarantee Scheme question and adding the relevant Guarantee purpose.  
  • +
  • Provide additional supporting documents on your application submission including but not limited to:
    +
      +
    • The customer’s(s’) Medicare Card(s)
    • +
    • Most recent years Notice of Assessment
    • +
    • Proof of Citizenship or Australian Permanent Resident
    • +
    • Home Buyer Declaration
    • +
    • Dependant’s Birth Certificate or Adoption Certificate or court documentation from relevant state/territory confirming legal guardianship of the dependent (FHG only).
    • +
    • Evidence of residency of the previous 12 months (RFHBG only)
    • +
  • +
  • You will be unable to secure a Scheme place for your customer(s) without supplying the supporting documents, which should all be imaged at the time of submission.
  • +
N/A

Step 2 - Scheme Reservation and Pre-Approval

+
    +
  • Once the Loan Application reaches the required credit assessment stage (either HomeSeeker approval issued OR no outstanding Pre-Doc conditions), the scheme request will be progressed to the CBA Home Guarantee Scheme team prior to docs being issued. They will check Scheme eligibility criteria has been met, and then issue a scheme reservation subject to availability
  • +
  • Once Scheme place has been reserved, your customers must sign a Contract of Sale (COS) to purchase or build an eligible property before the 90 days expire
  • +
+
+ Note: +
+
    +
  • Reservations will be provided subject to availability.
  • +
  • Once your scheme is secured, your customers must sign a Contract of Sale (COS) to purchase or build an eligible property before the 90 days expire.
  • +
  • For customers who have signed a contract within 90 days, where we are unable to issue a Guarantee before the expiry of the 90 days (E.g. as-if-complete valuations), only one extension can be requested. Extensions are only granted for a further 30 days.
  • +
  • Customers who haven’t found a property within 90 days will lose their scheme reservation place, and must reapply to be able to participate in a Home Guarantee Scheme.
  • +
  • Where your customer isn’t proceeding with a Scheme place, or is no longer eligible, email the CBA Home Guarantee Scheme Team using Template 3 so they can complete the withdrawal: HomeGuaranteeScheme@cba.com.au.
  • +
+
    +
  • 90 days
  • +
  • A 30-day extension may be available if eligible
     
  • +

Step 3 - Guarantee Certificate 

+
    +
  • The application will progress to the Guarantee Certificate stage once your customer’s loan documents have generated, and your customer satisfies all relevant Scheme eligibility requirements.
  • +
  • Note: Land registration must occur before a Guarantee Certificate can be issued (for any property type).
  • +
+
    +
  • See Security Settlement timelines below.
  • +
+

Note: Failure to note the file or include all mandatory documents will mean that you will be unable to request a reservation.

+

 

+

4. Security Settlement Timeline

+ + + + + + + + + + + + + + + +
Settlement

Settlement of the property will need to occur within 100 days of the Guarantee Certificate being issued.

House and Land Package and Land with Construction

Under the Home Guarantee Scheme:

+
    +
  • Settlement of the land needs to occur within 100 days of the Guarantee Certificate being issued, to meet the requirements under the Scheme.
  • +
  • Once the land has settled the first progressive payment needs to occur within 12 months from the date of the land settlement.
  • +
  • Your customer then needs to finalise all progressive payments, fully draw down the loan and produce an occupancy certificate within 24 months from the land settlement date.
  • +

Note: Land and construction applications must be submitted as one application. A Guarantee Certificate cannot be obtained until a building contract is entered into. Usual drawdown times will also apply.

Off the Plan

Under the Home Guarantee Scheme, settlement of the property will need to occur within 90 days of the Guarantee being issued.

+

 

+

5. Purchase Property

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
Property TypeDefinitionSchemes eligibleRequirements

Established Dwelling

An Established Dwelling means a Residential Property which:
(a) may be legally occupied as at the Loan Settlement Date; and
(b) is purchased under a contract of sale dated no earlier than 1 January 2020 (for FHBG) and 1 July 2021 (for FHG)

FHBG
FHG
RFHBG

+
    +
  • For FHBG, the CoS must be dated on or after 1 January 2020
  • +
  • For FHG, the CoS must be dated on or after 1 July 2021
  • +
  • For RFHBG, the CoS must be dated on or after 1 October 2022
  • +

Newly Constructed Dwellings

A Newly Constructed Dwelling is a Dwelling that has been built while owned by the vendor to replace a demolished premises on the same land.

FHBG
FHG
RFHBG

+
    +
  • Construction on the new home must have been completed on or after 1 January 2020.
  • +
  • The new home must be capable of being legally occupied as a place of residence on the date the home loan settles.
  • +
Off the plan dwellings (E.g. whether a freestanding house, townhouse or apartment)

An Off the Plan Dwelling is a Dwelling where the customer enters a contract of sale (COS) for the purchase of a new home where at that time of entering into the COS the:

+
    +
  • Title certificate has not yet been issued, or
  • +
  • If the title to the new home has been issued, it cannot yet be legally occupied because, for example, it has not yet been finished.
  • +

FHBG
FHG
RFHBG

Under FHBG:

+
    +
  • The CoS may be dated before 1 January 2020.
  • +

Under FHG:

+
    +
  • The CoS may be dated before 1 July 2021.
  • +

Under RFHBG:

+
    +
  • The CoS may be dated before 1 October 2022
  • +

Under NHG (Unavailable for new requests from 1 July 2022:

+
    +
  • COS must be dated on or after 7 October 2020.
  • +
  • Extensions can be provided to issue the Guarantee Certificate. These can be issued:
  • +
  • 25 months from the executed COS date if the Off the Plan construction has commenced. Note: An additional month is automatically added to the 24-month completion timeframe to factor in a 30-day extension period.
  • +
  • 37 months from the executed COS date if the Off the Plan construction has not commenced Note: An additional 13 months is automatically added to the 24-month completion timeframe to factor in 12 months for the builder to commence construction and a 30 day extension period.
  • +
  • Where the construction has not started, the construction must be intended to commence no later than twelve months from the date of the executed build contract. Usual drawdown times will also apply.
  • +
  • Note: for NHG Reservations entered into before 30 June 2021 construction must be intended to commence not later than 6 months from the date of the executed build contract.
  • +

House and land package

Land and a separate contract to build a new home.

A House and land package is where a customer builds a New Home by entering into a contract of sale to purchase land from the same party (or parties within the same corporate group) as the party with whom they enter into a contract to build their New Home.

A Land and a separate contract to build is where a customer builds a New Home by entering into a contract of sale to acquire land from a party who is different to the party with whom they enter into a contract to build their New Home
 

FHBG
FHG
RFHBG

Under FHBG:

+
    +
  • The CoS may be dated before 1 January 2020.
  • +
  • Under FHG
  • +
  • The CoS may be dated before 1 July 2021.
  • +

Under RFHBG:

+
    +
  • The CoS may be dated before 1 October 2022
  • +

Under NHG (Unavailable for new requests from 1 July 2022):

+
    +
  • The building contract must be dated on or after 7 October 2020.
  • +
  • The contract of sale for the land purchase may be dated prior to 7 October 2020.
  • +
  • Where the construction has not started, the construction must be intended to commence no later than twelve months from the date of the executed build contract. Usual drawdown times will also apply.
  • +
  • To be eligible for the Scheme the building contract must have been entered into prior to the funding of the land loan.
  • +
  • Note: for NHG Reservations entered into before 30 June 2021 construction must be intended to commence not later than 6 months from the date of the executed build contract.
  • +
+

Note: Home Guarantee Scheme loans are not subject to the postcode restrictions listed within the Postcode Lookup Tool. If a customer is looking to purchase a property within a suburb that has current postcode restrictions, you can advise them that these restrictions will not apply if the customer successfully obtains a Scheme place.

+

Address level restricted properties
If your customer is looking to purchase a property that has an address level restriction, these properties aren't eligible under the Home Guarantee Scheme and restrictions noted in the Postcode Lookup Tool will apply. If your customer is looking to purchase a property within a suburb that could have address level restrictions, you will need to advise them that some properties within that postcode may not be eligible under the home guarantee scheme and to ensure they provide you any addresses prior to making an offer so they can be checked for eligibility.

+

Documents can either be:

+
    +
  • Certified Copies.
  • +
  • Photocopies – if the interaction with the customer has been face to face (for Guarantee Schemes, this can be via digital video conferencing) AND the broker has verified the documents at the time of interaction.
  • +
  • Verified copies from legitimate third-party agencies such as Credit and Government agencies.

     
  • +
+

6. Document requirements specific to FHG

+

The following documents will need to be provided to progress a FHG application to the next stage. 

+ + + + + + + + + + + + + + + + + + +
Eligibility RequirementDocuments to be provided prior to Pre-ApprovalDocuments required to be provided prior to Guarantee Certificate

Confirmation of a Dependent under the FHG

Customers are required to provide evidence that they have at least one “dependent child” meeting the definition outlined within subsections (2), (3), (4), (5), (6) and (7) of section 5 of the Social Security Act 1991 (Cth).

In a general sense, this means that the customer must confirm that they are legally responsible for the day-to-day care, welfare and development of the dependent child and the dependent child is in their care.

The dependent must also satisfy the age test, that is they must be either:

+
    +
  • Aged under 16; or
  • +
  • Aged 16, or over, and earning less than $6,403, and wholly dependent on the customer; or
  • +
  • Aged 16, but under 22, living with the customer and receiving a disability support pension.
  • +
+
+ When is a child not a dependent? +
+
    +
  • If the child is aged 22 or older; or
  • +
  • If the child is under 16, not in full-time education and earning income greater than $107.70/week; or
  • +
  • If the child is receiving:
  • +
  • A social security pension (excluding a disability support pension).
  • +
  • Any social security benefit.
  • +
  • Any payments under the Labour Market Programs.
  • +

Should the customer have more than one dependent child, you are only required to gather evidence in respect to one of the dependent children to satisfy the eligibility requirement.

Only one piece of evidence is required to confirm a dependent under FHG.

You may wish to collect information on other children to support the credit process, however this is not required to meet scheme eligibility.

Ask the customer to provide at least one of the below documents to establish that the customer is responsible for at least one eligible dependent child:

+
    +
  • If the customer is the natural parent – the child’s birth certificate. The certificate should state the customer as the natural parent and the date of birth of the dependent child (I.e. to ensure the child satisfies the age test);
  • +
  • If the customer is an adoptive parent – formal adoption order or other documentation showing the customer to have adopted the child legally;
  • +
  • If your customer is a legal guardian – court documentation from relevant state/territory confirming legal guardianship of the dependent
  • +

Customers will need to complete and sign a Home Buyer Statutory Declaration confirming that the customer is the natural or adoptive parent of a dependent that meets the definition outlined within subsections (2), (3), (4), (5), (6) and (7) of section 5 of the Social Security Act 1991 (Cth).

Confirmation that customer is Single under the FHG

To be eligible for the FHG a customer is required to be “single”, that is they cannot have a spouse or a de facto partner.

A customer who is separated but not divorced is NOT eligible for the FHG (this is a Government Scheme requirement and not exceptions are available).

When submitting a customer’s application, any flags that indicate that a customer may not be single should be investigated during your conversations with the customer and, if required, evidence should be provided to confirm otherwise, or comments added to the application.

If they are required, here are some examples of documents that could be obtained to confirm the borrower does not have a spouse and is not in a de facto relationship:

+
    +
  • If it is identified that the person has been previously married but is now divorced – a copy of a final Divorce order from the Family Court of Australia (or relevant overseas body).
  • +
  • If it is identified that the person’s spouse has passed away – a copy of the deceased spouse’s Death Certificate.
  • +
  • If the person has never been married - a copy of the person’s birth certificate and a current driver’s licence or passport (to evidence that the person’s name has not changed).
  • +
  • If the person has never been married but has changed his or her name - a copy of the person’s birth certificate, a current driver’s licence or passport and legal evidence of change of name.
  • +

If customer has a joint bank account, confirmation from the customer as to the situation (recorded in application comments).

Customers will need to complete and sign a Home Buyer Statutory Declaration confirming that:

+
    +
  • They do not have a spouse.
  • +
  • They do not have a de facto partner.
     
  • +
+

 

+

7. Documents requirements specific to RFHBG

+ + + + + + + + + + + + + +
Eligibility RequirementDocuments to be provided prior to Pre-ApprovalDocuments required to be provided prior to Guarantee Certificate

Confirmation that your customer has lived in a Regional Area for the preceding 12-month period to the date of the loan approval.

To be eligible, your customer/s purchase property must be located either:

+
    +
  • In a Regional Area that your customer has lived in for the 12 months before loan approval, or for part of the 12 months if your customer is performing duties as a member of the Australian Defence Force or for part of the 12 months if your customer was required to relocate due to employment.
  • +
  • In another Regional Area adjacent to the first mentioned Regional Area
  • +

 

Ask your customer to provide one of the documents below to evidence their place of residence in the 12 months prior to loan approval. Where there is more than one borrower evidence from only one borrower is required: 

+
    +
  • Utilities notice for the relevant 12-month period.
  • +
  • Rental agreement where the start date evidences the 12-month period.
  • +
  • A recent Notice of Assessment where the notice can validate residence for the 12-month period, this will require the prior two FY NOA
  • +
  • In addition, where the customer is a member of the Australian Defence Force, an official statement confirming any posting required in the course of the customer performing their duties over the last 12 months.
  • +
  • In addition, where your customer has been relocated as part of employment arrangements, written confirmation from the employer (containing details of a contact person at the employer) confirming relocation required in the course of the customer performing their duties over the last 12 months.
  • +

If none of the above can be obtained, alternative documents to prove residency can include:

+
    +
  • DDA Statement
  • +
  • Credit Card Statement
  • +
  • Personal Loan Statement
  • +

Your customer must complete and sign a Home Buyer Statutory Declaration confirming that they:

+
    +
  • Have throughout the 12 months prior to the loan approval date lived in a Regional Area where the property to be purchased in located, or an adjacent Regional Area Unable to live in the Regional Area for the 12 months prior due to duties as a member of the ADF.
  • +
  • Unable to live in the Regional Area for 12 months before due to duties as part of employment arrangements.
  • +
+

 

+

 

+

8. Document requirements specific to NHG (Unavailable for new requests from 1 July 2022)

+ + + + + + + + + + + + + + + + + + + +
Property TypeDocument Requirements

House and Land package
Land and a separate contract to build a new home

Prior to Loan Agreement, you will need to confirm construction will commence within 12 months from the date of signing of the building contract and construction will be completed within 24 months from the date of signing of the building contract. To support this, you can use one of the following:

+
    +
  • Building Contract: Check the Building contract and confirm construction is scheduled to commence within 12 months of signing of the contract and will be complete within 24 months of signing of the contract. If both dates are not on the building contract you must use a Vendor/Builder Statement.
  • +
  • Vendor / Builder Statement: We will require a statement from the vendor / builder or their legal representative to confirm the construction commencement and completion dates. The statement must:
    +
      +
    • Include answers to the statements using NHG Vendor Statement – House Land Package or NHG Builder Statement – Land and Separate Contract to Build a Home.
    • +
    • Be signed (digitally or in hard copy) by the vendor or its legal representative.
    • +
  • +
+
+ When finalising the application, you will also need to complete the following checks to verify the following: +
+
    +
  • Contract of Sale (COS): Review the COS to confirm that there is no tenancy or indications of ownership in-between the vendor and the buyer.
  • +
+
+ Note: If the vendor or their legal representative want to alter the statement, reach out to the CBA Home Guarantee Scheme Team to confirm.
+
Off the Plan purchase

We will require a statement from the vendor or vendor’s legal representative to confirm:

+
    +
  • Construction has commenced or will commence within 12 months from the date of signing of the contract of sale; and
  • +
  • No one has lived in the property, or the property has not been rented or leased, or been made available for rent or lease since the New Home was built; and
  • +
  • This is the first sale of the home since it was built; or
  • +
  • If it isn’t the first sale, the New Home was substantially renovated by the vendor or built by the vendor to replace a demolished premise on the land to meet the eligibility for CommBank to process a NHG Off the Plan Extension by 25/31 months.
  • +
+
+ The statement must: +
+
    +
  • Include answers to the statements using the NHG Vendor Statement – Off the Plan.
  • +
  • Be signed (digitally or in hard copy) by the vendor or its legal representative.
  • +
+
+ When finalising the application, you will also need to complete the following checks to verify the following: +
+
    +
  • Valuation: Review valuation report to look for signs that the property meets the above conditions (No tenants noted, property photos indicate renovations/construction of a new dwelling)
  • +
  • Contract of Sale (COS): Review the COS to confirm that there is no tenancy or indications of ownership in-between the vendor and the buyer.
  • +
+
+ Note: If the vendor or their legal representative want to alter the statement, reach out to the CBA Home Guarantee Scheme Team to confirm.
+
Newly Constructed Dwellings
Substantially Renovated Dwellings

We will require a statement from the vendor or their legal representative to confirm:

+
    +
  • Construction was completed after 1 January 2020; and
  • +
  • No one has lived in the property, or the property has not been rented or leased, or been made available, for rent or lease since the New Home was built; and
  • +
  • This is the first sale of the home since it was built; or
  • +
  • If it isn’t the first sale, the New Home was substantially renovated by the vendor or built by the vendor to replace a demolished premise on the land
  • +
+
+ The statement must: +
+
    +
  • Include answers to the statements using the NHG Vendor Statement – Newly Constructed Dwelling.
  • +
  • Be signed (digitally or in hard copy) by the vendor or its legal representative.
  • +
+
+ When finalising the application, you will also need to complete the following checks to verify the following: +
+
    +
  • Valuation: Review valuation report to look for signs that the property meets the above conditions (No tenants noted, property photos indicate renovations/construction of a new dwelling)
  • +
  • Contract of Sale (COS): Review the COS to confirm that there is no tenancy or indications of ownership in-between the vendor and the buyer.
  • +
+
+ Note: If the vendor or their legal representative wants to alter the statement, reach out to the CBA Home Guarantee Scheme Team to confirm.
+
+

 

+

 

+

Other things to consider

+

9. Home Buyer Declaration

+

The Home Buyer Declaration is given to customers with the relevant Guarantee Information Guide. The relevant section of the form must be completed in full by the customer when you submit the loan application. The completed form should be scanned and imaged to tpbpaperlessloan@cba.com.au. The Home Buyer Declaration must be signed within 100 days of Guarantee Certificate issuance. The original copy is not required by the bank. The same declaration forms exist for all Guarantee. Customers are only required to complete the relevant section for the Guarantee that they are under.

+

 

+

10. Unacceptable Securities

+

Home Guarantee Scheme securities are also subject to the same criteria as CommBank's existing unacceptable securities policies (including property characteristics deemed unacceptable for LMI / LDP).
For the full list unacceptable securities, see unacceptable security.

+

 

+

11. Government and CommBank Fees and Charges for Home Guarantee Scheme loans

+

Fees and charges may be charged to the home loan account at settlement or debited to your customer’s nominated transaction account.

+

 

+

12. Valuations

+

You may receive a valuation decision that is different to the Contract of Sale (COS). If either of these values exceed the relevant property price threshold, then the loan will be ineligible for that Scheme.

+ + + + + + + + + + + + + + + + + + + +
If the valuation amount is...Then...
+
    +

    Lower than the COS; and

    +

    Both are within the Home Guarantee Scheme property price thresholds

    +
You must follow policy and use the lower of the two values.
+
    +

    Higher than the COS; and

    +

    The value of the property does not fall outside of the Home Guarantee Scheme property price

    +
You can continue.
+
    +

    Higher than the COS; and

    +

    The property valuation is higher than the Home Guarantee Scheme property price thresholds

    +
The property isn't eligible under the Home Guarantee Scheme rules - you cannot continue using the Scheme.
+

For construction loans, both the ‘as if’ valuation at the time of settlement and the purchase price must sit within the relevant property price threshold. The purchase price for joint land and construction loans is calculated as the purchase price of the land plus the total amount of the building contract.

+

 

+

13. Considerations for customers without a current NOA

+

Based on individual circumstances, there may be times where your customer meets ATO eligibility and are not required to complete a tax return. In this instance, refer to this table to identify requirements on when an NOA is required:

+ + + + + + + + + + + + + + + +
If your customer's income for the previous FY is...Then...

Above the tax-free threshold

A NOA to confirm eligibility, E.g. customers receiving a Scheme place in July 2024 must provide a NOA for the 2023 / 2024 financial year.

Note: If your customer hasn't lodged and had their income assessed by the ATO for the previous financial year, and has earned above the tax-free threshold, they won't be eligible to apply for the Home Guarantee Scheme until they have their NOA (unless they meet the circumstances above).

Below the tax-free threshold (including $0 if they did not work); or

They have earnt tax free income and so don't need to complete a tax return; or

Customer has earnt foreign income and therefore don’t need to complete a tax return and foreign income does not exceed AUD threshold once converted

A NOA isn't required to confirm eligibility. We do require confirmation that the customer is not required to submit a tax return by providing:

+
    +
  • A direct email to the Home Guarantee Scheme Team; or
  • +
  • A copy of the non-lodgement confirmation available from the ATO
  • +

Notes:

+
    +
  • If a joint application is taken (FHBG only) and one customer doesn't need to submit a tax return, the other customer can earn up to a taxable income of $200,000 per annum for the previous financial year, as shown on Notice of Assessment (issued by the Australian Taxation Office)
  • +
  • If your joint customer, who provides the NOA, earns above the $200,000, they are not eligible.
  • +
+

 

+

14. Maintenance requests throughout the life of a loan

+

While a Home Guarantee Scheme remains active, the maintenance activities listed below will be subject to restrictions. A guarantee may either expire or be discharged as described in the Guarantee Expiry section of this page. To confirm the collateral position of the loan, call the Contact Services team.

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
Maintenance ActivityRestriction
Switch to Interest OnlyHome Guarantee Scheme backed loans cannot be switched to interest only. If an interest only period has been requested, the loan will need to be internally refinanced and, if applicable, any LMI/LDP premium will need to be updated
Transfer of loan purposeHome Guarantee Scheme backed loans cannot have a transfer of loan purpose from Home Loan to Investment Home Loan. If your customer's loan purpose changes and they request a transfer to an Investment Home Loan, the loan will need to be internally refinanced and, if applicable, any LMI / LDP premium will need to be applied.
Loan term extensionThe maximum permitted loan term under the Scheme is 30 years except for customers who have deferred their loan repayments in response to COVID-19.
Loan SplitHome Guarantee Scheme backed loans are eligible to be split as long as all loans are eligible products (Fixed, SVR, Extra) and all have principal and interest repayments
Removing a co-borrower from the loan (internal refinance)

If one borrower is paying out the other party or a co-borrower is to be removed due to separation, the remaining borrower can retain their Scheme place by internally refinancing the loan into their sole name.

+
    +
  • Loan terms cannot be extended. As loan terms can only be entered in years – the term must be rounded down to the nearest year to proceed.
  • +
  • If the loan term has 0 months remaining, reduce by 1 year to ensure sufficient buffer as the loan term doesn’t commence until settlement.
    +
      +
    • Example: If 28 Years and 5 Months remaining, round down new loan term to 28 Years
    • +
    • Example: If 28 Years and 0 Months remaining, round down to 27 Years
    • +
  • +
  • Confirm the outstanding loan term and advise customer the options to proceed are:
    +
      +
    • Reduce the loan term; or
    • +
    • Not proceed; or
    • +
    • Discharge the Guarantee if the customer requires the loan term to be increased as part of the request – refer to Discharge a Scheme place from a loan
    • +
  • +
  • In the Existing Mortgage section in Apply Online, select ‘Yes’ for the question: “Is this customer/s security currently supported by the Home Guarantee Scheme?”
    +
      +
    • Note: A warning will populate advising that the remaining loan term cannot be extended in order to remain eligible under HGS and that you must ensure application funding occurs within the loan buffer period.
    • +
  • +
Increase lending on your property (Refinancing/Top Up/Adding a loan)

Your customer may have increased equity in the property, this could be due to paying down the loan/s or a new valuation demonstrating the property value has increased.

+
    +
  • Home Guarantee Scheme backed loans cannot be topped up. If your customer wishes to obtain additional funds or an increase in loan term, they may: +
      +
    • Internally refinance to a non-Scheme loan and, if LVR exceeds 80%, any LMI / LDP premium will need to be applied.
    • +
    • If the refinance is 80% LVR or lower, the scheme will be released due to the reduced LVR.
    • +
  • +

For these requests, follow the normal application process, select “Yes” to the Home Guarantee questions, add the relevant Home Guarantee purpose and email template 6 to the CBA Home Guarantee Scheme team: HomeGuaranteeScheme@cba.com.au.

Note: Customers with a split loan with at least one variable rate and one fixed rate won’t need to refinance their fixed component provided it is correctly noted in the HGS email template

 Discharge a Scheme place from a loan

There are several scenarios in which your customer may be eligible to remove a Home Guarantee Scheme place from their loan, the most common scenarios are listed below.

1. Sufficient equity using the original valuation

If your customer has an LVR less than or equal to 80% using the existing valuation from the original Home Guarantee application, Housing Australia will allow their Home Guarantee Scheme place to be removed. If the LVR is now under 80%, you can email template 6 to HomeGuaranteeScheme@cba.com.au to make sure the Scheme place is removed from Housing Australia’s database. 

 

2. Sufficient equity using a new valuation 

If your customer has an LVR less than or equal to 80% using a current valuation, an internal refinance application is required to remove the Home Guarantee Scheme from your customer's loan/s. A Top Up isn't permitted. This process is required to make sure that both the valuation and servicing position are valid before removing the Scheme earlier than projected using an updated valuation. Email template 6 to HomeGuaranteeScheme@cba.com.au after funding to make sure the Scheme place is removed from Housing Australia’s database. 

3. Paying with LMI/LDP to remove the Scheme

If your customer has an LVR of more than 80% using a current valuation and chooses to pay LMI / LDP to remove the Scheme restrictions or increase the loan balance, an internal refinance application is required. A Top Up isn't permitted. Once the internal refinance application is completed, email template 6 to HomeGuaranteeScheme@cba.com.au after funding to make sure the Scheme place is removed from Housing Australia’s database. 

Notes:

Your customers with a split loan (at least one variable rate and one fixed rate) won't need to refinance their fixed component provided it's correctly noted in Email Template 8 and all variable loans are internally refinanced. 

It's important to send the corresponding email to HomeGuaranteeScheme@cba.com.au after funding so that your customer's Scheme place can be removed from Housing Australia's records and product restrictions no longer apply (E.g., Interest Only, Top Ups, Investment switch etc.).

 

 

 

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15. Guarantee Expiry

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The Government Guarantees will expire when the outstanding principal amount under the loan is 80% or less of the value of the security property.

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For the purposes of the scheme, the definitions below apply:

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    +
  • Outstanding principal amount: The total principal balance owing plus any available funds held in redraw.
  • +
  • Value of the security property: The valuation of the security property at the time the loan was originally assessed, not taking into account any subsequent valuations.
  • +
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Example: If a Home Guarantee Scheme loan had an owing balance of $90 plus $10 in redraw then the outstanding principal amount would be $100.

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Customers may also end the guarantee early by internally refinancing their loan if the LVR falls within acceptable limits using a new valuation, or by paying LMI/LDP.

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16. Penalties

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Customers who do not comply with the conditions of the Home Guarantee Scheme will be in breach of the Scheme and their Guarantee will be cancelled.

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A fee will be payable in the event the Home Guarantee Scheme is cancelled. Your customer will be notified when we calculate the fee.

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The amount calculated will not exceed a reasonable estimate reflecting the increased risk associated with a low deposit loan, similar to the premium or fee payable for a loan requiring either Lenders Mortgage Insurance or Low Deposit Premium.

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17. Refinance an OFI loan with a Scheme place

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If your customer is refinancing their loan to CBA which has an existing Home Guarantee Scheme place, we can transfer the OFI Scheme place to CommBank.

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    +
  • Make sure you select yes to the Government Guarantee question and add the relevant Government Guarantee purpose.
  • +
  • Complete and email the CBA Home Guarantee Scheme team using template 7: HomeGuaranteeScheme@cba.com.au.
  • +
  • The refinance cannot involve any new money unless the LVR <80% where the Scheme place will be released due to the reduced LVR.
  • +
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18. Forms / Guides

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All Guarantees

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Government Guarantee Schemes User Guide

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HGS Optional Survey (008-118)

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Broker Email Templates 

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Government Guarantee Comparison

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First Home Guarantee only

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FHBG Home Buyer Declaration Form (007-158)

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FHBG Home Buyer Declaration Form (007-158)FHBG Scheme Information Guide

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FHBG Fact Sheet

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For Further information please visit https://www.housingaustralia.gov.au/support-buy-home/first-home-guarantee

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Family Home Guarantee Only

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FHG Home Buyer Declaration Form (007-160)

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FHG Scheme Information Guide

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FHG Fact Sheet

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FHG Training Pack

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For further information please visit https://www.housingaustralia.gov.au/support-buy-home/family-home-guarantee

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Regional First Home Guarantee only

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RFHBG Home Buyer Declaration Form (007-221)

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RFHBG Information Guide

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RFHBG Fact Sheet

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Regional Checker Tool

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For further information please visit: https://www.housingaustralia.gov.au/support-buy-home/regional-first-home-buyer-guarantee

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New Home Guarantee only (Unavailable for new requests from 1 July 2022)

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NHG Scheme Information Guide

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NHG Vendor Statement - Off the Plan

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NHG Vendor Statement - Newly Constructed Dwelling

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NHG Vendor Statement - House Land Package

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NHG Builder Statement - Land and Separate Contract to Build

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NHG Vendor Statement - Off the Plan Confirm Construction 

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NHG Fact Sheet

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Processes

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Commonwealth HomeBuilders Grant

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Back to Processes

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This scheme has ended.  We can no longer include the HomeBuilder grant as part of funds to complete where the submission date of the application is after 9 April 2021.

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Commbank will accept eligible construction loan applications using Homebuilder grant submitted by 9 April 2021.

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This page will help guide you with the relevant considerations relating to the Commonwealth Government’s HomeBuilder Grant.

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This process is only for construction new builds only.

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At this stage under CBA process the grant is not available for off-the-plan, renovations, FHLDS and guarantors. More information to be provided.

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Individual State Grant schemes such as WA Building Bonus, Tasmanian HomeBuilder Grant, NT BuildBonus grant, QLD Regional Home Building Boost Grant etc. are not included in this process and cannot be considered as part of the customer’s deposit or contribution. 

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Where a customer will be applying for an Individual State Grant these cannot be considered in the application.

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What is the HomeBuilder Grant?

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  • It’s a Federal Government funded scheme which provides a means-tested payment of $25,000 to eligible owner – occupied (including first home buyer) customers
  • +
  • Building contracts signed between 4 June and 31 December 2020 (inclusive) can receive a grant amount of $25,000 and building contracts signed between 1 January and 31 March 2021 (inclusive) can receive a grant amount of $15,000.
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  • CommBank, along with other selected financial institutions, will participate in the instruction and processing of the HomeBuilder Grant application
  • +
  • This is a once off grant available to build a new home or substantially renovate an existing home
  • +
  • HomeBuilder will complement existing State and Territory First Home Owner Grant programs, stamp duty concessions and other grant schemes, as well as the Commonwealth’s First Home Loan Deposit Scheme and First Home Super Saver Scheme
  • +
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How to support customers seeking evidence for their HomeBuilder application?

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CommBank will not provide additional letters, bank valuations reports or bank title searches to customers who are seeking evidence to support their HomeBuilder grant application outside of existing collaterals. CommBank is unable to verify that the current loan purpose is for owner occupied to confirm this is the customer’s principal place of residence. You should direct customers to use their Covering Letter to Borrowers or Loan Contract when applying for the HomeBuilder grant.

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Bank Valuations: Where the customers are requesting a bank valuation report, you should direct customers to engage a licenced independent valuer. Alternatively customers can contact their relevant Office of State Revenue (OSR) for an alternate method to evidence the value of their property.

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Bank Title Searches: Where the customers request a title search, you should direct customers to either contact their conveyancer or complete a title search online for a nominal fee.

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CommBank are not able to issue additional letters, bank valuation reports or bank title searches on an exception basis.

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Eligibility (Government Criteria)

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HomeBuilder is available to individual applicants and couples who are, or will be, registered as the owner on the certificate of title and applicant on the home loan. Each applicant must be:

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    +
  • You are an Individual (not a company or trust)
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  • You are aged 18 years or older
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  • You are an Australian Citizen
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  • You meet one of the following two income caps:
    +
      +
    • up to $125,000 per annum for an individual applicant based on your 2018 – 2019 tax return or later;
    • +
    • Up to $200,000 per annum for a couple based on both 2018 – 19 tax returns or later;
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  • +
  • You enter into a building contract between 4th June 2020 and 31 December 2020 to either:
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      +
    • Build a new home as a principle place of residence, where the property and land value does not exceed $750,000 (Note: for building contracts signed between 1 January and 31 March 2021 (inclusive) property and land value cannot exceed $950,000 in NSW and $850,000 in VIC) or
    • +
    • Substantially renovate your existing home as a principle place of residence, where the renovation contract is between $150,000 and $750,000, and where the value of your existing property prior to renovation does not exceed $1.5million
    • +
  • +
  • Construction must commence within three months of the signed building contract date
  • +
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Eligibility Matrix

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Note: This process is only for construction new builds only

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At this stage under CBA process the grant is not available for off-the-plan, renovations, FHLDS and guarantors. More information to be provided

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Customer TypeEligibility
First Home BuyerSubsequent Buyer
Residential PropertyYesYes
Investment PropertyNoNo
Guarantor ApplicationNoNo
Non Australian Resident/CitizenNoNo

All Borrowers and Grant Applicants must meet scheme eligibility criteria

Note: where there is more than 1 applicant, the applicants must be in a spousal relationship.

YesYes
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What you need to know

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Owner builders and investment properties are ineligible for HomeBuilder.

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In negotiating the building contract, the parties must deal with each other at arm’s length. This means the contract must be made by two parties freely and independently of each other.

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HomeBuilder will be non-taxable – consistent with existing state and territory First Home Owner Grant programs

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Procedures for Tasmania, South Australia, Queensland and Northern Territory

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HomeBuilder - Tasmania

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Refer to State Revenue Office guidelines

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Note: Tasmanian Applications: If the customer is not using the HomeBuilder grant as funds to complete as part of the application but still eligible for the grant, please email your Relationship Manager once the first progress payment for construction has been made (not including deposit) to ensure we issue a letter which the customer is required to present to the SRO, which is required for the SRO to make payment of the grant. If the funds are used as part of the application, we will automatically send a letter to the customer after they make the first (non-deposit) progress payment.

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HomeBuilder – SA 

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Refer to State Revenue Office guidelines

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HomeBuiler – Queensland

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Refer to State Revenue Office guidelines

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HomeBuiler – Northern Territory

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Refer to State Revenue Office guidelines

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StepAction
1.Determine if customer will need HomeBuilder Grant to assist with completing construction

No – Advise customer to proceed with construction application as normal, without the grant.

Customer can liaise with Office of State Revenue directly and there is no further involvement required from the Bank

End process

Yes – Determine if customer has their own funds for the deposit. Proceed to next step.

Note: this must be from their own funds and cannot be from the construction loan or grants for example HomeBuilder or FHOG.

The construction loan must not include a refinance of any land loan or other debt.

2.Customer has equity from their land or deposit from own funds

Equity from land:

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    +
  • Complete a top up on land loan to access this equity (95% max LVR including LMI), and then proceed with separate construction loan
  • +
  • If there is no existing land loan, then complete one home loan application with 2 separate standalone loans being deposit land loan and construction loan. Note: the land loan portion is to be for the deposit only
  • +

Deposit from own funds:

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    +
  • Proceed to next step 
  • +

 

3. Complete home loan application (including HomeBuilder Grant, Max LVR 90% inclusive of LMI)

Applications for construction and land must be submitted separately (where the HomeBuilder grant is used). The applications should be submitted concurrently. This can be via 2 applications or 1 application with 2 loans.

NOTE: Where HomeBuilder is included in the customer contribution max LVR is 90%, inclusive of LMI

NOTE: where postcode restrictions apply the application can proceed, conditional to any postcode policy, outlined in the postcode lookup tool.

The maximum LVR is 90% (including LMI) is to allow different lending options for customers, because for some customers they will not be able to borrow the full $25,000 or $15,000* grant should they not be successful in obtaining the HomeBuilder Grant.

*Grant amount is based on when building contract signed

For customers awareness:

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    +
  • Complete a servicing calculator for what the customer wants to borrow, up to 90% inclusive of LMI, and reference Serviceability Calculator Policy for maximum that the customer can borrow.
  • +
  • Check the maximum borrowing capacity on the servicing calculator to determine of the customer may have capacity to increase their loan by $25,000 or $15,000 (or maximum LVR of 95%, incl of LMI, of proposed value)
  • +
  • If No – Advise the customer that should they be unsuccessful in obtaining the HomeBuilder Grant based on their current circumstances, unfortunately they cannot access any further funding from CommBank. This will mean if they are unsuccessful in obtaining the HomeBuilder Grant, they will need to obtain any extra funds from other sources and they should be aware of this risk before they enter into any building contract or this loan.
  • +

 

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  • Place in your application comments: “CARE HomeBuilder $25,000.00”. or "CARE HomeBuilder $15,000”.
  • +
  • Ensure the grant is captured in deposit and contribution screen of the home loan application
  • +
  • Image to the application HomeBuilder Customer Acknowledgement Letter
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  • Image to the application approval from State Revenue Office
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4. Pre-settlement condition

A HomeBuilder Grant pre-settlement condition will be placed on the loan approval. To meet this condition you must provide:

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If you have provided the information as part of your submission no further actions is required.

Further information will need to be provided to obtain unconditional approval from the government for the HomeBuilder Grant.

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Note: If customer become ineligible to receive the HomeBuilder Grant after initial progress payment no further progress payments will be made until evidence of funds to complete is provided.

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Procedures for NSW, VIC, WA, & ACT

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We are currently not accepting applications that require the HomeBuilder Grant as the customer’s contribution. Please refer to normal construction policies and processes.

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Please refer to the Refer to the relevant State Revenue Office: https://treasury.gov.au/coronavirus/homebuilder

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Understanding home loan repayments +

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Things you need to know about how home loan repayments work and why they might change over the life of your loan.
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Understanding home loan repayments +

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Things you need to know about how home loan repayments work and why they might change over the life of your loan.
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Manage your home loan repayments +

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    Direct debit repayments

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    You can modify your repayment amount, frequency, date, or the account your repayments are taken from through the CommBank app or by logging onto NetBank. You can also cancel your direct debit this way. 
    +
    +To set up your direct debit arrangement or to make any other requests, you can phone us on 13 2224 (8am-7pm Syd/Melb time on Monday-Friday and 9am-2pm Syd/Melb time on Saturday) or visit your nearest CommBank branch.  

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    To make direct debits from another financial institution or from any accounts not in your name(s), review and complete the DDR form before contacting us.
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    + Change direct debit + +

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    Increase or decrease your repayments

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    By increasing your repayments, you can pay off your home loan faster and reduce the interest you’ll pay over time.

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    Alternatively, you can reduce your repayments to free up some cash, provided we’ve reduced the interest rate or you’ve gotten ahead on your loan by making additional repayments.

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    When you change your repayments online, we’ll do all the checks to make sure your new repayment amount is enough to repay the loan in remaining contracted loan term.

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    + Change amount + +

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  • +
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    Monthly, fortnightly or weekly repayments

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    You can choose to make your Principal and Interest home loan repayments monthly, fortnightly or weekly. Increasing the frequency of your repayments can help you pay less interest over the life of the loan. 

    +

    You might also want to consider aligning your repayment date to a few days after you get paid to avoid missing repayments. This could make it easier to stay on track with other large outgoings you may have. 

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    For Interest Only payments, you can only pay monthly.
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    + Change date or frequency + +

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    Interest Only vs Principal and Interest

    +
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    • Principal and Interest repayments reduce your home loan balance and cover the interest owed each repayment. However, your minimum monthly repayment amount will be higher compared with Interest Only
    • +
    • Interest Only repayments will lower your minimum monthly repayment amount, but you'll pay more interest over the life of your loan
    • +
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    + Tell me more + +

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  • +
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    Switch to a Principal and Interest home loan

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      +
    • To switch in NetBank, go to 'Settings' and select 'Change home loan repayment type'
    • +
    • To switch in the CommBank App, tap 'View accounts' then choose your home loan. Tap 'Manage loan' and then 'Change to Principal & Interest / Interest only'.
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    + Switch in NetBank + +

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Changing circumstances

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If your circumstances change unexpectedly, accessing additional home loan repayments you’ve made could be an option.

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+ Tell me about accessing additional repayments + +

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Repayment relief

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If your circumstances do change, and you think you’ll find it difficult to meet your required repayments, we can help.

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Talk to one of our lenders to discuss your options, which can include extending your loan term to reduce your required monthly repayments.

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Contact us

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Home loan support +

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    See what options are available to home loan customers needing financial assistance.

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    + More on home loan support + +

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Tools & support +

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Message us 24/7

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Get help from Ceba in the CommBank app or connect with a specialist who can message you back. You’ll need CommBank app notifications turned on so you know when you’ve received a reply. 

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+ Message us + +

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Things you should know +

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    As this advice has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances before acting on the advice. You should also read our Financial Services Guide.

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Interest Rates and Fees

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Home Loan Fees and Charges

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 Back to Interest Rates and Fees

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For details on Home Loan fees and charges, click here

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Government Charges

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LMI Premium Tables

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+ For details on Home Loan fees and charges, click  + here +
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Interest Rates and Fees

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Home Loan Interest Rates

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Home Loan Interest Rates - Owner Occupied

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Home Loan Interest Rates - Investment

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- Principal and Interest 

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Processes

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Home Loan Repaid Message

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When a Home/Investment Home Loan has a zero or credit balance and has special repayment funds greater than $20,000, Group Lending Services will trigger a message to the customer advising them to contact the Bank within three business days or their loan will be closed (exclusions will apply such as discharge settlements, refinanced loans, or loans with an Early Repayment Adjustment (ERA) or interest outstanding)

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This will assist customers by preventing their loans from being closed where they have repaid it unintentionally and still require access to their redraw.

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Please discuss with your customer their requirements for their home loan; some suggested actions are:

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Step
Description
1
Loan is to be closed - No action is required as the account will be closed and the Bank will write to customers regarding their repaid loan security documents.
2
Last Deposit Made in Error - email CBA Group Lending Services: repaidslpcsydney@cba.com.au immediately to arrange reversal of the last deposit (to the customers Home Loan repayment account)
3
Access to Redraw still required (loan to be switched to a VLOC) - Contact Group Lending Services (1300 137 762, option 1) for the amount of special repayments held and forward customers the switching form.

(Note: This option will not be available for No Fee loans. If switching from a Fixed Rate Loan an ERA may be applicable)
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Indicative Home Loan Payout Figure requests

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A request to order an indicative Home Loan Payout Figure for Home/Investment Home Loans and Viridian Lines of Credit can be made as follows:

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StepDescription
1

Complete all relevant sections of the Request for Payout Figure form (005-192) and e-mail to Broker Assist

Important - When you send the e-mail to Broker Assist ensure you note in the "Subject" line that it's a Payout figure request and include the customer's name to avoid processing delays.

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Where the Payout Figure reason is Full Early Repayment Adjustment, Partial Early Repayment Adjustment, Repaid in Full or Property Sold then Broker Assist will return a Payout figure within 4 business hours by return e-mail.

Where a Viridian Line of Credit is involved the payout figure will be returned via e-mail the next business day.

Note - The PDF copy of the payout figure can be provided to the customer.

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Where the Payout Figure request reason is External Refinance you should advise the customer that our Customer Retention Unit (CRU) will contact the customer the next business day to discuss their needs and options and also provide the payout figure.

 

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Note: for Company/Trust payout figure requests Broker Assist will return a pay out figure within 3 business days

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Interest Only

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Back to Home Loan Products

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Description

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Interest Only payments:

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  • Cover the interest component of the loan balance only.
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  • Does not reduce the principal loan amount.
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Interest Only:

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  • Enables customers to pay only the interest charged to the loan for an agreed period of time. After the Interest Only period, payments will change to Principal and Interest for the remaining loan term.
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  • May be suitable for customers who want to temporarily lower payments for reasons including cost reduction during parental leave or paying education expenses. It may also be suitable for property investors looking to maximise tax deductions.
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  • Means the customer pays more interest over the life of the loan than if they were paying Principal and Interest repayments.
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The interest rate applying to the loan will depend on the:

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  • Loan type
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  • Whether the customer's home loan is for owner occupied or investment purposes, and
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  • The repayment type they select, i.e. Principal and Interest or Interest Only.
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The customer may pay a higher interest rate while they are making Interest Only payments than they would pay if they were making Principal and Interest repayments.

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Interest Only isn't suitable for customers who may have difficulty in affording Principal and Interest repayments or are experiencing hardship.

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Terms

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Interest Only terms:

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  • Must be in whole years.
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  • Can be established at any time during the life of the loan, providing the total Interest Only period isn't greater than the maximum allowed and that there's a minimum of 5 years in the Contracted Remaining Loan Term.
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  • May be extended beyond the initial period specified by the customer, as long the total Interest Only period isn't greater than the maximum term and that there's a minimum of 5 years remaining for the loan.
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ProductTerm
Home Loan1 to 5 years per Interest Only term with a maximum of 5 years in total
Investment Home Loan1 to 5 years per Interest Only term with a maximum of 10 years in total
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  • Interest only periods before the loan is funded will not count toward the total IO period of a loan account
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  • Customers may require a serviceability assessment to be approved for a new or extended interest only period
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  • Requests to switch to an Interest Only period within 180 days of the original loan funding are NOT permitted
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  • At the end of day on the scheduled maturity date, the repayments will switch to Principal and Interest for the remaining loan term. This also applies to Interest in Advance periods. The actual maturity date may occur earlier by up to four calendar days than the scheduled maturity date due to system processing. The actual maturity date depends on the day of the month the original scheduled maturity date falls on, and if that day is on a business day or a non-business day. More Information
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  • If a customer is not eligible for their requested Interest Only period, other options available to them, E.g.: +
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    • Remain on or roll over to Principal and Interest repayments, or
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    • If the customer still wants to apply for an Interest Only term, they'll need to complete an internal refinance or
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    • If they anticipate difficulties in meeting the P&I payments refer the customer to financial assistance using CommBroker - Financial Hardship
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Conditions:

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  • Interest Only payments: +
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    • must be made via direct debit from a related account at origination (direct debit may be cancelled during the interest only period if requested by customer)
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    • Are allowed during a bridging period on new and existing loans
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    • May equal the bridging period or extend beyond it, subject to further credit assessment
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  • For loans with a third party guarantor or a security provider, consent to change Interest Only payments must be obtained.
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  • Payments for Building / Construction loans (including bridging loans) while being progressively drawn will be Interest Only and will convert to Principal and Interest repayments once fully funded or once the fixed term interest only expires(excludes the Fixed Rate and No Fee Variable Rate products).
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  • Interest Only is not available if the remaining loan term is 5 years or less.
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  • For requests to switch to an Interest Only, refer to the Switching Loan Process.
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  • Where Leasehold Estate is security, interest only is unacceptable (excluding Leasehold Estates in ACT). Refer Security Lending Margins.
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Interest Only Switching Fact Sheet

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Maturity Date Frequently Asked Questions

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CommBroker News

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Live Updates

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Back to Home

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Support for Home Lending Customers

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Where your customer has had a direct financial impact from the Coronavirus including a direct loss of income or affordability concerns in making future mortgage repayments, CommBank has a range of options to assist.

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Options are available to customers, including:

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  • Accessing money customers may have in redraw in their eligible loan;
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  • Restructuring home loan debt;
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  • Switching to a Fixed Rate home loan;
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  • Reducing repayments to the minimum monthly repayment amount; and
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  • Using money in the customer's Everyday Offset (if available to them)
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Customers who require help can contact our Financial Assistance Solutions team by:

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  • Calling 1300 720 814, 8am-9pm (AEST) Monday to Friday, or 9am-2pm (AEST) on Saturday

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Use the below guides to help your customers change their Direct Debit.

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Home loan direct debit repayment reduction

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Direct Debit Reduction - Frequently Asked Questions

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Direct Debit Reduction - How do I find / change my direct debit repayments in NetBank / CommBank app

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Immediate Options for customers who are not in financial hardship:

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  1. Discuss with your customer if they plan to access any additional funds in available redraw, from both variable and fixed rate products +
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    • For Variable Rates see Repayment Redraw
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    • For Fixed Rates speak to your relationship manager or if you are not relationship managed contact brokerenquiries@cba.com.au who can assist you with an exception request to access fixed rate redraw of funds if this is the customer’s only option with no Early Repayment Adjustment or Administrative Fee.
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  3. Review your customer’s repayment arrangements to see if their Direct Debit or direct credit amounts could be reduced
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  5. Review your customer’s current pricing and where eligible submit a pricing request
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  7. Discuss with your customer switching to alternative products that may suit their needs better, including fixed rate options.
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  9. If your customer is paying Principal and Interest repayments and not in financial difficulty/hardship, explore if they are eligible for interest only repayments.
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  11. Review their other savings accounts/options including Everyday Offset
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  13. Enquire if the customer has Income protection / Loan protection if so suggest to contact their provider for further assistance.
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If your customer is in financial hardship, they can follow the existing Financial Hardship procedure or request support digitally through NetBank using the Request assistance online in NetBank link

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How to contact the Financial Assistance Solutions team.

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This step by step guide will support your customers requesting a call back from the Financial Assistance Solutions (FAS) team.

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Customers can request support from FAS digitally through NetBank using the Request assistance online in NetBank link. Where your customer is unable to complete this digitally, they can contact FAS via phone on 1300 720 814 between 8am -9pm Mon – Fri & 9am -2pm Saturday (AEST). FAS will assess all impacted customers on a case-by-case basis and offer a range of solutions. 

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StepAction
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Identify your customer

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Does your customer have access to Netbank:

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If...Then...
YesSupport your customer with completing the request for FAS to contact and discuss by providing the link Request assistance online in NetBank

If you cannot provide the link complete the following steps
1. Ask your customer to log on to Netbank
2. Click Settings in the top right hand corner
3. Under Profile > My Details select Support for Financial Difficulty
NoThey can contact FAS via phone.
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Advise your customer that FAS will receive the request and contact them between:

• 8am and 9pm, Monday to Friday; and
• 9am and 2pm, Saturday.

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Let your customer know that there is further support and information available on the following websites:

• CommBank: https://www.commbank.com.au/support/financial-difficulty.html
• Australian Banking Association: https://www.ausbanking.org.au/campaigns/financial-hardship/
• Moneysmart: https://moneysmart.gov.au/covid-19-be-moneysmart

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Frequently Asked Questions for Customer

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Post Settlement Conversation Guide

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Reducing repayments to the minimum monthly repayment amount; and

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Product, Process and Policy Changes

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Temporary Process Changes

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Video Conferencing for Identification 

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Alternate Witnessing Requirements

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How to manage your Home Loan in NetBank

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Password: NetBank

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Simply Print

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What is Simply Print?

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Simply Print is a process that allows you to print your customers’ Home Loan Documents at your office when they are ready to be delivered.

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The benefits are:

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  • Quicker turnaround times for you and your customers in completing and signing home loan documents.
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  • Reduced wait time and reliance on postal services to deliver the home loan documents to customers.
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  • A secure platform for accessing and printing home loan documents.
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  • Customers can elect to receive their Terms and Conditions electronically (i.e. by email) ensuring the most up-to-date version is provided before Home Loan documents are delivered.
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How does it Work?

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Once you have agreed to the terms and conditions of Simply Print:

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  1. Watch the training video to help you set up your printer
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  3. Print a test document to test your printer setup
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  5. Ensure you set up your printer in the same way when you print Customer documents
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When your customers' Home Loan documents are ready to be delivered:

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  • If your customer has elected to receive Terms and Conditions electronically, these will have been emailed to your customer and you will be alerted by email
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  • You will be notified by email that the documents are ready to print in the CommBroker Loan Tracking screen
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  • Click on the link/s provided and print the HL documents for delivery to your customer for signing.
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Credit Policy | Loan Portability

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What

Loan portability is available on all home/investment loan products. Here we give you an understanding of the circumstances suited to loan portability so you can easily determine if a customer is eligible.

Why

Sometimes a customer decides to sell the existing and buy a new home. If they’re happy with their current home loan, loan portability allows them to take the loan with them (swapping the existing security with a new one) and save the hassle of refinancing.

How

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FEATURES
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  • Customer can take their loan with them when they sell/buy another house by substituting the security property on the loan
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  • The same loan number is retained and repayment arrangements continue as if nothing has happened
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  • Customers aren’t required to complete a full application unless they request additional funds or the new position is outside normal lending margins
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  • Early Repayment costs don’t apply if the original loan is retained with no other changes
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  • Customers with a discounted variable or fixed rate home loan lower than current rate keep the lower rate
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  • Customers on a Fixed Rate home loan can reduce their balance with surplus money after settlement provided they comply with the conditions of Special Repayments
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  • Customers may only need to pay collateral stamp duty on the new mortgage unless there is an increase in the loan amount in which case they may be required to pay stamp duty on the increased amount
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CONDITIONS
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  • Requests are referred to and approved by Credit Decisioning
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  • If loan was originally approved with Lender’s Mortgage Insurance (LMI) and the loan will remain mortgage insured then Genworth is required to approve the request
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  • If an existing loan is to be transferred to another security, and that security is worth less than the existing security, the security margin appropriate for the product must be maintained
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  • Settlement for the sale of the existing property must occur simultaneously or before settlement of the new property being purchased
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  • If the property to be taken as security is outside normal lending margins, we may accept the security however LMI or Low Deposit Premium (LDP) is required - in these instances a full application is required
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  • If settlement on the existing property occurs before settlement on the property being purchased, contracts must be exchanged and executed. This ensures the new mortgage is stamped as collateral to the existing mortgage before it’s released
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  • Cash as a primary or sole security may be considered for a maximum of 90 days under the following circumstances:
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  • The loan must be secured with an acceptable security property within 90 days of settlement of the existing security property, and
  • +
  • the proposed settlement date of the new acceptable security must be within this 90 day period and
  • +
  • An exchanged contract or executed contract for the new acceptable security (purchase) property must be provided
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  • Borrower and Mortgagor (including Guarantor) must be identical to the existing Home Loan
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  • Funds to cover all debts previously secured by the 'sold' property must be lodged as a cash deposit
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  • Equity Unlock Loan for Senior customers must meet the standard Loan Portability requirements and reduce the limit to fall within acceptable LVR requirements
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  • A credit assessment must be conducted in cases where the security substitution increases the risk
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  • Loans in arrears may be considered under the following circumstances: +
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    • the arrears must be fully paid out from the proceeds of the sale
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    • the loan can be maintained within the servicing capacity of the customer
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    • the customer requests the Bank to sell one property to buy another in order to improve their financial position (the Bank would normally initiate such an action)
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Substitution of Security Guide

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Loan Tracking Process

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What information is available?

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You can view the current status of an application in Loan Tracking.

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Loan Tracking will also automatically update with a 'Mail Item Received' item whenever you e-mail or fax documents to the Commonwealth Bank for new applications, which will include a description of the documents received. 

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Complete list of Current Status

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You can view a list of all completed activities or the current pending activity in the 'Detailed Application Information' screen. You cannot see planned activities.

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Complete list of Activities

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Notifications are issued to you throughout the progress of an application. The notifications are sent via Email or Fax based on your nominated communication preference.

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Complete list of Notifications 

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How Do I Guide

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Delegate Quick Reference Guide

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Loan Tracking Training Video
Password: Broker
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Loan Tracking Webinar
Password: Broker
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Maintaining Package Holders

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A package holder may be added or removed from a Mortgage Advantage (excluding company packages) provided it meets the following criteria. 

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​Change

​Criteria

 Process steps

Add a package holder

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  • The existing package must be in a single personal name only;
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  • The package holder being added must share a joint funded home loan with the existing package holder.
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  • The package holder should only be added where they do not already hold a package.
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  1. Complete a Mortgage Advantage (MAV) application and indicate the new package holder being added, ensure you include new and existing package holders’ details.
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  3. Send the completed MAV application to Third Party Services
  4. +
  5. The request will be completed if eligible and both package holders will receive written confirmation. Third Party Services will confirm once the process is complete.
  6. +

Remove a package holder

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  • The existing package must be in personal names only;
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  • There must be a package holder remaining once the other package holder is removed.
  • +

 

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  1. Check that the request meets criteria.
  2. +
  3. Refer the exiting package holder to either branch or advise them to contact us on 13 22 24 to be removed from the package. This is so consent can be captured to be removed from the package.
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Maintenance Loan Tracking Process

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Back to Processes

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 What Information is Available?

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You can now view the current status of a maintenance request in your Loan Tracking Summary page.

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For a list of possible 'Activities' and 'Notifications' relating to Maintenance requests tracked via Loan Tracking, please refer to the pages below:

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Full and Partial Release of Security

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Consents

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Switching Request

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Loan Portability/Substitution

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Note: Maintenance requests have a 'Bank Reference Number' (BRN) format of '99' (for example, 991234567890).

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The 'Application Details' screen in CommBroker Loan Tracking includes any relevant Maintenance requests, which include the following standard 'Application Types':

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  • Full Discharge or Partial Discharge
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  • Switch
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  • Substitution of Security
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  • Consent to Lease
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  • Consent to Subdivision
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  • Consent to Prior or 2nd Subsequent Mortgages
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  • Consent - Other
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Loan Tracking will also display information on the Activity. In addition to the Current List of Activities, you will now see a 'Switch Complete' activity when applicable.




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Regulatory Requirements

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Monthly Living Expenses (MLE)

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Back to Regulatory Requirements

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There are three main categories of commitments and expenses that need to be captured as part of the application, being:

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  • Monthly Living Expenses; and
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  • Rental Expenses (from an investment property).
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You must correctly categorise your customer’s commitments and expenses to ensure their application is accurately assessed. 

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Definitions and examples of commitments, living expenses and rental expenses (from an investment property)Refer to Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure.
Monthly Living ExpensesRefer to Monthly Living Expenses Calculator and details below.
Commitments – Capturing and verifyingRefer to Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure.
Rental income expenses (from investment properties)Captured as rental expenses, where rental income is used for servicing. Refer to Eligible Income > Rental Income.
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As part of meeting our responsible lending and regulatory obligations, you are required to capture MLE at a granular level.

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Monthly Living Expenses used in Servicing

The amount of living expenses used in the servicing assessment is the higher of either:

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  • the declared basic living expenses advised by the borrower/s; or
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  • determined using the retail annual living expenses based on the Household Expenditure Measure (HEM) 
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Plus any declared additional living expenses not included in the HEM comparison.

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You should capture your customer's monthly living expenses as accurately as possible. You must always reconfirm monthly living expenses to make sure they are up to date every time you resubmit an application. Sole use of HEM isn't an acceptable way to capture monthly living expenses and may result in the inability for your customer to meet their new loan commitment.

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For non-personal applications, you must get the monthly living expenses for the guarantors (company directors / sole proprietaries) and enter this amount in the Comments section of the application.

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MLE must be broken down into 12 categories. Basic living expense categories included in HEM comparison:

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  • Food and groceries
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  • Primary residence utility and maintenance 
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  • Communication
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  • Tertiary and public education
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  • Clothing and personal care
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  • Transport and auto
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  • Medical, health and fitness
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  • Insurance
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  • Recreation, travel and entertainment
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  • Children and pets
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  • Expense for adult dependants
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Expense category excluded from HEM comparison:

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Guidance on what should be included in each category is in the table below. Pay particular attention to the category Other Additional Expenses and ensure you only capture the relevant expenses in this category, as these expenses are excluded from the Household Expenditure Measure (HEM) comparison.

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MLE CategoriesGuidance Text
Food and Groceries

Items that your customer should consider include fruit, meat, groceries, household items, take away food and coffee (e.g. Uber Eats, Menulog).

Capturing of food and groceries costs is mandatory and the amount must be greater than $0.

Primary Residence Utility and Maintenance

Items that your customer should consider include water, electricity, gas, council rates, strata and other body corporate fees, ongoing maintenance, repairs, household goods and furnishings.

Do not include mortgage repayments, rent, insurance, gardening and home help services, annual land and property tax.

Where they own or rent a property the amount should be greater than $0.

CommunicationItems that your customer should consider include internet, pay tv, phone and media streaming subscriptions (e.g. Netflix, Spotify, Foxtel).
Tertiary and Public Education

Items that your customer should consider include public school/uni fees, books, materials, uniforms, courses, higher education and professional development.

Do not include private education costs.

Where they have children of school age and they attend a public school, the amount must be greater than $0. If they attend private school, the amount must be entered in the ‘Other Additional Expenses’ category.

Clothing and Personal Care

Items that your customer should consider include clothing, shoes, accessories, hair styling and hair products, cosmetics and toiletries.

Do not include beauty treatments (e.g. nails, tanning, spa treatments).

Capturing of clothing and personal care costs is mandatory and must be greater than $0.

Transport and AutoItems that your customer should consider include public transport, car registration, petrol, tolls, repairs and maintenance and ride share costs (e.g. Uber, taxi).

Do not include car insurance and recreational vehicle expenses (e.g. boats, caravans, trailers).
Medical, Health and FitnessItems that your customer should consider include doctor, dentist, physiotherapy, medicines, eye care, glasses and gym membership.

Do not include health insurance and counselling.
Insurance

Items that your customer should consider include car, home and contents insurance.

Do not include investment property, health and life insurances and recreational vehicle insurances.

Where they are purchasing an owner occupied property the amount must be greater than $0.

Recreation, Travel and Entertainment
Items that your customer should consider include sport, domestic holidays, dining out, movies, electronic games, electronics, tobacco, alcohol, gambling, parties and functions.

Do not include overseas travel.
Children and Pets

Items that your customer should consider including for children are: day care, childcare, preschool, sports, extracurricular activities and nannies.

Items that your customer should consider including for pets are: pet food, grooming, minding services, care products, health products and veterinarian fees.

Where they have declared they have children this amount must be greater than $0.

Expenses for Adult DependantsItems that your customer should consider include expenses incurred for other adult dependants within the household such as allowances paid to them or payments for motor vehicle expenses for cars not owned by your customer.
Other Additional Expenses

Items that your customer should consider include:

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  • All secondary residence running costs
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  • Private education - private school fees, private education tuition fees, books, materials and uniforms
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  • Personal insurances and counselling – life insurance, health insurances including sickness and personal accident insurance, hospital, medical and dental insurance, income protection and counselling
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  • Beauty treatments
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  • Overseas travel
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  • Recreational vehicles expenses and insurances e.g. boats, caravans, trailers
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Do not include mortgage repayments, rent and investment property expenses.

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Household details

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You need to ensure that you capture the correct number of adults and dependants per household to ensure that your customer’s application can be accurately assessed.

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In determining household details, you must have a conversation with your customer to determine:

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  • If there are any custody and / or care arrangements. Refer to Dependants in the definitions below. The application comments must clearly explain these and any child support payment requirements.
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  • If there are any people over the age of 18 living in the house or outside of the house, and if they are helping with their living expenses. If your customer has any people aged 18 years or over (e.g. adult children, elderly parents or extended family members) and they are helping with their living expenses, you don't need to include them as an adult or dependant in the application. You must capture any extra expenses (i.e. allowances paid to them, paying for motor vehicle expenses for cars not owned by the customers, rent / board etc.) in the Expenses for Adult Dependants field and record comments in the application, detailing what the expenses are for.
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  • If the applicants are expecting to add a child to their family, you should identify this during the Responsible Lending questions. You don't need to include the expected child as a dependant in the application, however expenses should be allowed for in the capture of monthly living expenses and details included in the application comments.
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Definitions

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TermDefinition
Spousal Relationship

Spousal relationship means a relationship where the couple are:

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    • Not related by family; and
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    • Have a relationship as a couple living together on a genuine domestic basis.
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If your customer is borrowing solely in their name, and they are in a spousal relationship, you must include two adults in the household details.

 

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  • A dependant is defined as a child under the age of 18 years whose care and welfare your customer is legally responsible for.
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  • A child dependant should be captured under ‘dependants’ in the household details.
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Shared custody arrangements:

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  • If child maintenance/support is not paid and there is a shared custody arrangement, you must include the child/ren as a dependant/s for servicing purposes.
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  • If the child/ren doesn't primarily reside with your customer, for servicing purposes, you can use an outgoing child support payment instead of including the child as a dependant. You must however include any additional expenses your customer incurs while the child/ren is residing with them.
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  • Where custody is shared equally (i.e. 50 / 50) you must include the child/ren as a dependant/s but only need to include expenses that are incurred while the child/ren is residing with your customer.
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  • You must discuss the arrangements with the customer to determine the custody and / or care arrangements. The application comments must clearly explain these and child support payment requirements.
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  • Any child maintenance/support paid must be captured as a commitment. Refer to Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure.
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  • If an adult dependant is helping with living expenses, you do not need to include them in the household details, however you must include them in the Expenses for Adult Dependants field and record comments in the application, detailing what the expenses are for.
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Monthly Living Expenses Calculator

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Monthly Living Expenses Conversation Guide

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Regulatory Requirements

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The National Consumer Credit Protection Act

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Back to Regulatory Requirements

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The National Consumer Credit Protection Act (NCCP) is a national framework for consumer credit regulation. ASIC is the regulator and provides regulatory guidance as well as managing licensing and enforcement. Key components of the NCCP are ensuring all credit providers and credit assistance providers are licensed and meet the responsible lending requirements when providing credit assistance or credit.

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Responsible Lending

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The Responsible Lending requirements apply to:

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  • All new personal credit facilities and credit for investment in residential property (for example, a new home loan, line of credit, credit card, personal loan and personal overdraft) and;
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  • All extended personal credit facilities (for example an increase to the credit limit of an existing credit card or a home loan top up).
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Responsible lending obligations must be met by all credit providers (e.g. the Bank) and credit assistance providers (e.g. mortgage Brokers). 

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As credit providers or credit assistance providers, we are required to ensure that customers do not enter into credit contracts that:

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  • will put them into financial difficulty.
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To ensure that these requirements are met, credit providers and credit assistance providers need to make enquiries about the customer's needs and objectives, understand the customers financial situation, verifying the financial information and either make a preliminary assessment as to whether the recommended product is not unsuitable as a broker or, as a credit provider, make an assessment that the product is not unsuitable.

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The customer must be provided with a copy of the assessment upon request.

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Credit Guide 

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A Credit Guide outlines the customer's rights, where to go for help and assistance with complaints and that a written assessment is available. Brokers must provide the customer with a copy of their credit guide.

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For all CBA products except credit cards, the CBA Credit Guide is included with the respective Terms and Conditions document. For Credit Cards, this is included within the Welcome Pack. 

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Credit Proposal Disclosure Document

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Brokers are required to produce the credit proposal disclosure document at the same time credit assistance is provided to a customer.

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Brokers must hold an appropriate ASIC Authorisation, and must comply with all of the Responsible Lending requirements. Responsible lending is also covered in the e-learning module that brokers are required to successfully complete to be eligible for accreditation. Furthermore to attain and maintain CBA accreditation, brokers must hold and remain to hold an approved ASIC position and be members of either the MFAA (Mortgage & Finance Association of Australia) or FBAA (Finance Brokers Association of Australia).

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Find out more: Australian Securities and Investments Commission - Credit homepage

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Processes

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Full Paperless Application Process

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The Commonwealth Bank provides facilities for Brokers to submit applications electronically via CommApply or their own Head Group provided software. 

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Broker Process

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The system will automatically enforce business rules to ensure that all required information is captured, and that certain requests are prohibited. It is important that you input information accurately to eliminate rework in the future.

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Please create a CommVal case for each security in an application and order any valuation that will be required prior to submitting an application, see CommVal for more information.

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Processes for submitting Home Loan Applications post Customer interview:

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1. Online Application

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SystemProcess

Apply Online/CommApply

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  • Complete the Online Home Loan Application, collect the required supporting documentation as outlined in the Supporting Documents tab and submit
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Note: Ensure that the Costs and Risks have been confirmed with the customer and the Future Changes declaration has been completed (aligned with the minimum standards) prior to submitting the application. 

Note: in completing the Customer Identification section of the Home Loan On-Boarding Application form, only tick “personally conducted face to face interview” if you met with the borrower(s) in person. Video Conferencing with the borrower(s) does not constitute “face to face” for this option. If you met with the borrower(s) via Video Conference, select the “alternative identification method due to Coronavirus” and provide a rationale in the section provided for why you conducted Customer Identification via Video Conferencing

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  • If you are unable to provide any additional documents at time of submission please record the details in the application notes.
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  • If a customer has requested a new account opening for the purpose of making their repayments, please ensure you have completed all steps for Customer Repayment Set Up.
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Email or fax any outstanding information.

If any exceptions are found, the Bank will also fax/email an Application Exception notification to you with details of the outstanding information we require. The notification will quote the Bank Reference Number (BRN) of the application.

Note: You will also be sent a return 'Application Exception Missing Information' fax header which you should use when replying with the outstanding information. Refer to Contact Us for a complete listing of email addresses and fax numbers. You should ignore any pre-populated contact details on this fax header.

If your Broker Head Group software does not return an Application Exception fax header from the Bank, please use the More Information Required Form (004-269) as the fax header.

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Customer Channel of Choice Protocols

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2. Notifications

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Notifications will be generated during various stages of the application process to advise the Broker of the application progression or if there are any Application Exceptions. Notifications will be sent to you via your preferred method (i.e. email, fax or backchannel response to the Broker Head Group system). In the instance of being advised of an Application Exception, please respond to the notification at your earliest convenience to minimise processing delays.

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Please ensure you have pre-positioned your customers about the SMS Customer Notifications they will receive when their application is ready to settle and after settlement has been effected.

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3. Amendments/ Addendum

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All amendments requiring a new credit decision are to be submitted to the Bank via CommApply or your Broker Head Group preferred software in order for the application to progress. A full list of the purposes where an online amendment needs to be submitted is detailed in the Submitting Amendments for Home Loan Applications page.

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Manual amendments will only be accepted where a technical system issue prevents you from submitting online.  You must contact your Relationship Manager to obtain approval to submit manually.

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Note: Manual amendments submitted outside the above guideline will result in an Application Exception being raised

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What you need to do
Submit your amendments online via CommApply or your Broker Head Group preferred software.
If you use CommApply :
Refer to the CommApply – Reference Manuals located on CommBroker for more details on how to submit an online amendment.

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If you use Broker Head Group software:
Contact your Broker Head Group IT Support or your software trainer for more details on how to submit an amendment online.

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For detailed instructions on emailing or faxing documents, please refer to Sending documents to the Bank

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4. Tracking

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You can track the progress of all your Home Loans via CommBroker Loan Tracking. By viewing the 'Mail Item Received' activities, you can also confirm that documents you have faxed or emailed are held by the Bank. More information can be found in Loan Tracking Process.

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Important! Please allow up to an hour for documents to be received and automatically attached to your application.

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5. Returning Executed Documents

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You are required to post hard copies of Executed Loan Documents to Mortgage Services. Please refer to Sending Documents to the Bank for further information.

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Eligible Witness Requirements

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Refer to Contact Us for a complete listing of postal addresses.

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Note:

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  • Acceptance by the borrowers of the Consumer Credit Contract Schedule should occur within 21 days of the date of disclosure. The disclosure date is the date at which the contracts are generated and is 'Item A' of the Consumer Credit Contract Schedule. 
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  • Where the Consumer Credit Contract Schedule is returned signed by the borrowers after the 21 days period has lapse the Bank can still accept the Consumer Credit Contract Schedule providing that no longer than 90 days has lapsed from the date of disclosure. 
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  • The Bank's Responsible Lending obligation under the National Consumer Credit Protection Act requires that the Consumer Credit Contract Schedule must be received back by the Bank within 90 days of the Assessment Period Start Date. The Assessment Period Start Date is generally aligned to the disclosure date which is the date at which the contract/s are generated and is 'Item A' of the Consumer Credit Contract Schedule.  If you need to confirm the exact Assessment Period Start Date then you can contact the Broker Services Call Centre in your state.
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  • Where a loan includes Guarantor Support, a Guarantor Information Pack and Guarantor Document Pack will be posted directly to each guarantor. The guarantor/s must take at least three calendar days to review these packs before signing and returning to Group Lending Services in the reply paid envelope provided.
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  • The guarantor/s will also be required to complete and return a Guarantor Acknowledgement Form confirming the dates they received and signed the deed of guarantee. If the guarantor has not taken at least 3 calendar days to review their documents before signing, the pack will be reissued. Guarantors will only be exempt from this 3 day rule if they are a director of the borrowing company, or if they receive independent legal advice and complete and return the statutory declaration provided in their guarantor pack.
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Late returns

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Complete the following steps if the customer returns the schedule after the 21 day period has elapsed, and still wishes to proceed with the loan. 

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    1. CBA will need to request the Broker to contact the customer and confirm that the applicant's financial information has not changed. 
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    3. If there have been any adverse changes or it has been greater than 90 days from the assessment period start date you will need to resubmit any changed information via an amendment and if necessary send reverified documentation and resubmit the application to the Bank. You can refer to the following table for examples of income/liabilities that do not need to be re-supplied as they are issued once off or annually:
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Document TypeRe-supply new proof
Income: PAYG- includes full time, part time, casual & contractorYes
Income: Self employed- full doc & low doc; self fundedNo
Income: government benefits/allowancesNo
Unsecured liability-e.g. Personal loan, credit card, store cardNo (unless advised by credit)
Court order, ATO debt, HECSNo
Home Loan/Investment Home LoanNo
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        3. When all information has been updated, the application will be reassessed

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        4. If all verification tasks are completed. and the Bank approves the loan, then we will issue the new contract documents. 

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Forms

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Home Loan Application Checklist (001-286)

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Home Loan Customer Consent Pack (002-833)

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Home Loan On-Boarding Application (002-829)

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More Information Required Form (004-269)

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Home Loan Supplementary Details Guarantor (002-832)

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Processes

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StepProcess
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The credit officer will now provide the following commentary in the comments to broker for both the exception work items and for declined application notifications:

 

"Please be advised the application will not be assessed until all documentation requested has been received and ensure all requested documents are provided at the one time to enable us to provide you a final decision. Please note that if no response to this is advise is received within the 21 calendar days (this includes weekends) the application will be marked 'Not Proceeded With (NPW) and Closed". A full new lodgement (new BRN) will be required if seeking to re-activate application after this time."

2An outstanding exception work item reminder is sent to the broker 8 business days after the initial exception work item is raised.
3If no further action is taken by the broker within the 15 business days then the application will be marked as NPW and the appplication closed
4Once the application is closed, no further amendments are possible to the application. If the broker wishes to proceed with the customer application then a full new lodgement (new BRN) is required along with the up to date supporting documents for credit assessment.
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Application Notifications

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Back to Loan Tracking Process

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Below is a list of the notifications that the Bank issues as an application progresses. Notifications are sent via Email. test

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If you are not receiving notifications, please refer to the Notification Checklist and follow the instructions.
 

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Please refer to the notes on the notifications or CommBroker Loan Tracking for further information specific to the application.

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Notification

When it is sent

Pre Assessment Completed

Once the application has been reviewed to confirm minimum requirements are met to complete assessment.

Application Exception

When an outstanding item/s is requested. This notification can occur at any stage of the process.

Application Exception Reminder

Automatically issued 8 days after the initial Application Exception if the item/s is still outstanding.

Application Expired

If the application is in Closed, Completed or Funded state.

Decision

Once Credit Decisioning has been completed.

External Valuation Not Required

Once Credit Decisioning has been completed.

Valuation Approved

If a valuation has been ordered, received and approved.

Formal Approval With Valuation

Formal Approval if a valuation was ordered as part of the application process.

Formal Approval Without Valuation

Formal Approval if a valuation was not ordered as part of the application process.

Documents Issued

Once the loan documents have either been posted or made available for printing for brokers who are Print Documents Anywhere approved.

Executed Documents Returned

Documents have been received in our Mortgage Services centre.

Executed Documents Certified

Received documents have been certified with no further outstanding items.

Ready for Funding

When the application is ready to be funded.

Ready for Settlement

When the application is ready to be booked for settlement.

Settlement Booked

Settlement has been booked.

Funding Complete

The loan has been funded.

Settlement Complete

Settlement has been carried out and the loan funded.

Ready for Progress Payment

The application is ready to receive Progress Payment requests.

Progress Payment Completed

A Progress Payment of the loan has been made.

Not Proceeded With

If we receive a written request for a pending application to not proceed any further.

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Full and Partial Release of Security Process

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Please be aware we are currently experiencing higher than normal volumes and are working outside of standard processing times. We are committed to meeting your requested settlement date and if we require any further information to progress your discharge request, we’ll be in touch with you to discuss.

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  • Partial Discharge is where the customer has multiple loans and/or multiple properties and are releasing property but not repaying all loans
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  • If the Customer has repaid their Home Loan and requires their Title Deed, they must complete the online Discharge/Refinance Authority Form and select the Loan repaid option.
  • +
  • Once we’ve received your signed request, there’s a number of steps that need to take place to finalise and process your request. We’ll be in touch with you shortly to progress your request. If you need to get in touch with us to discuss your discharge request, please contact us on 13 25 88 and select option 2 for Discharges.
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Note: When your customer requests a New Home Loan as well as a maintenance request, you must submit the maintenance request to the relevant department simultaneously with your New Home Loan application for simultaneous assessment.

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Where applicable, ensure applications are cross-referenced e.g. new money application, enter comments to cross reference to the Home Loan Maintenance request.
Care: New Home Loan to be assessed in conjunction with Partial Release of Security Maintenance request

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StepDescription
1

Discuss with your customer:

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  • The need to make all repayments before settlement date as usual.
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  • Conversion Viridian Line of Credit (VLOC) account to a transaction account, if applicable.
  • +

Note: Terms and Conditions will be issued to the customer if they wish to convert to a transaction account by completing the option in the online Discharge/Refinance Authority Form

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  • Early Repayment Adjustment which may need to be paid if they have a Fixed Rate (including Interest in Advance) or 1 Year Guaranteed Rate loan
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  • Partial Discharges require a credit assessment to be completed and the Bank maybe required to complete a valuation on the remaining securities and obtain additional financial details.
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2

Complete all relevant sections of the online Discharge/Refinance Authority Form and confirm:

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  • All borrowers, guarantors, directors and trustees, if applicable, to the loan, with signatures is included;
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  • A valid CBA home loan / Viridian Line of Credit number has been provided;
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  • Everyday Offset instruction, to transfer or remove;
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  • Viridian Line of Credit instruction, to transfer to a Smart Access or close;
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  • Instructions for disbursement of funds including an account for any excess funds;
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  • All security addresses to be released, remain or new to Bank, if applicable;
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  • Solicitor or other financial institution (OFI) details for settlement;
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  • A forwarding address, if applicable, to send paper title or confirmation;
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  • For a Partial Discharge, the contract of sale is attached to the Authority showing the sale prices including deposit and any relevant conditions
  • +

Note: To ensure that you receive notifications and visibility of the application progression via CommBroker Loan Tracking, please complete the User details section within the online Discharge/Refinance Authority Form and select yourself as the Main Contact.

3

Confirm all Borrowers/Guarantors to the loan/s have signed the online Discharge/Refinance Authority Form

Note: The Discharge cannot progress until all parties have signed the form

4

Email the completed and signed Authority to cbadischarges@cba.com.au.

You will receive an automatic email response that the Discharge request has been received.

5

The Bank will:

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  • Create your Home Loan Maintenance Request;
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  • Verify the details and signatures provided on the Authority;
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  • If a partial discharge request, the discharges team will submit the request for a Credit assessment;
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  • Arrange for the settlement and disbursement of funds.
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As the request is processed, you will receive notifications for application milestones according to your preferred contact method.

For a list of the different types of notifications you may receive, please refer to the Maintenance Loan Tracking Page

 

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 Valuation Ordering / Financial Information

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The following information may be requested and can only be determined once the application has been assessed by Credit Decisioning team:

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  • The suitability of any new or existing security property may require the Bank to undertake a valuation(s)
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  • The Bank may be required to obtain updated financial details.  +
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LMI Cover

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All instances of partial discharges, involving existing LMI cover, require approval by Genworth (Mortgage Insurer) with an external valuation where the original valuation is older than 90 days, as the original base LVR must be maintained.

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In these instances the Bank does not hold a Delegated Underwriting Authority (DUA) therefore requires a Genworth assessment and decision every time 

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Tracking

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You can track the progress of all your Home Loan Maintenance Requests via CommBroker Loan Tracking. Please refer to the Maintenance Loan Tracking page for more information.

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ItemInformation
What is a Power of Attorney (POA)?A Power of Attorney is a legal document by which a person (called the principal or donor) appoints one or more person/s (the attorney or donee) as their representative to make legally binding decisions on their behalf.
The purpose of the Power of Attorney is to provide proof of the attorney’s powers. It allows the attorney to sign any document or do anything which the principal/donor can do legally, subject to any conditions or limitations stated in the document.
What are the types of POA? +
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  • POA may be general or specific
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  • The authority conferred by the attorney document may be unlimited or limited to a specific act.
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There are two main types of POA:

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  • General: +
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    • Only valid while the principal / donor has legal capacity, ie ceases if the principal / donor is deemed to no longer be legally competent or dies (whichever happens first)
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    • Useful if the principal / donor is going away for an extended period and does not want the authority to continue if they lose legal capacity.
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    • Can be drawn up for a specific purpose limiting the decisions that must be made or maybe left general.
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  • +
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  • Enduring: +
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    • Continues even if the principal / donor is no longer legally competent due to disability or illness i.e. endure throughout their incapacity.
      Continues even if the principal / donor is no longer legally competent due to disability or illness, ie endure throughout their incapacity. Continues even if the principal / donor is no longer legally competent due to disability or illness, ie endure throughout their incapacity.
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    • May empower the attorney / donee to make financial or property decisions.
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    • Is activated when required or upon loss of legal capacity by the principal / donor.
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    • Allows the attorney / donee to commence or to continue to manage the principal / donor affairs even though the principal / donor has become unable to give lawful instructions.
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  • +
Legally competent?In order for a Power of Attorney document to be valid, the principal/donor must be legally competent when they sign the power of attorney document.
Legally competent means the principal/donor is able to fully understand the nature and implications of the Power of Attorney document they are signing.
Actions that an Attorney (on behalf of the principal) can’t complete: +
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  • Swear an affidavit (i.e. an Attorney cannot on behalf of the Principal swear under oath, a truth as outlined in an affidavit).
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  • Sign a statutory declaration (Attorneys are unable to sign a declaration on behalf of the Principal)
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  • Appoint someone else to assume their powers (unless specified in the POA document).
  • +
  • Sign Guarantee documents and any other third party loan documents, e.g. Guarantor - Identity Verification and Privacy Information (002-443).Sign First Home Owners Grant Scheme (FHOGS). Some FHOGS applications can't be signed on behalf of a Principal. Ask the Attorney to contact the relevant State Revenue Office (SRO) for all FHOGS enquiries to determine if the application can be signed under a POA. 
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  • A Principal cannot instruct an Attorney to do anything illegal
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Cancelling a POAA power of attorney can be revoked on either the verbal or written notification from either the principal, attorney, legal representative of the principal or attorney or another person to the account.
Please advise the Bank as soon as you become aware a Power of Attorney has been revoked. The attorney may have card, cheque book, NetBank or Phone Banking access that needs to be immediately cancelled.
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Credit Application Submitted Under a Power of Attorney

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StepProcessResponsibility
1The Attorney/s holder must attend a Commonwealth Bank branch to present original or certified copy of Power of Attorney together with identification prior to the Broker submitting a loan application to the Bank.POA
2Branch to complete identification, create CommSee customer profile, accept and record POA details.Branch
3POA arranges an interview with the BrokerPOA/Broker
4Ensure the purpose of the application is for the benefit of the principal/donor.
The attorney or another person should not obtain a benefit from the request.
Broker
5Assess the POA document, ensure it has been correctly certified as being a ‘true copy of the original’ by a prescribed personBroker
6Except in Victoria, ensure the POA has been registered at the Land Titles Registry (or equivalent) if the attorney intends to sell, mortgage or otherwise deal with real property. The Lands Titles Registry will stamp a distinctive number on the original POA (generally quoting a ‘book’ and ‘number’, together with date of registration.Broker
7

Review the POA to determine:

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  • Power is currently in force i.e. there is no future commencement date or past expiry date.
  • +
  • Attorney has the authority to apply for credit and no limitations relating to borrowing have been imposed.
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  • Number of attorney/s and method of operation i.e. how many signatures are required to authorise the request for credit.
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Broker
8

Obtain principal’s written or verbal acknowledgement / consent to validate the loan and purpose prior to submitting application.

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  • Verbal confirmation – note application (in “Comments” section) ‘Principal’s verbal confirmation received to proceed with application’
  • +
  • Written confirmation – send to Bank as part of the supporting documentation prior to funding.
  • +

Not required if you are aware of mental capacity issues (and enduring POA held).  
Military personnel on overseas duty or where principal is working in a remote area are required to consent if contactable by email or phone.  If unable to contact principal for any reason, record efforts taken to contact principal on application (in “Comments” section).

Broker
9Complete the POA section in CommApply
Add any additional comments in the broker submission
Attach copy of the POA when submitting the Home loan application
Broker
10Arrange for attorney to sign Privacy Acknowledgement and Consent (found in the Home Loan On-boarding Application form 002-829) on behalf of the principal. You will need to amend the signing clause to read ‘Signature of Attorney’.Broker
11Identify the Principal (and guarantor if applicable) and record the identification details in the application
Identification details of the principal are to be provided as part of supporting documents.
Broker
12Submit application and ensure a copy of Power of Attorney document is faxed/emailed to the Bank for credit assessment. The certified copy of a registered Power of Attorney will be required prior to documents being issued.Broker
13Application AssessedCredit Decisioning
14If approved, Group Lending Services will arrange for the attorney signing clauses to be inserted into the security loan documentation.Lending Services
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  • The authority conferred by the attorney document may be unlimited or limited to a specific act.
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Home Loan Pricing Tool

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A pricing approval is required when you wish to obtain a discount to the rate applied to a home loan.

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Use this page to help you navigate the tools and support material that you should use when submitting a pricing request and to help you with understanding the best practice tips to ensure that you receive an accurate and timely outcome.

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Submit a Pricing Approval

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Launch the HLPT 2.0 tool here.

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Home Loan Pricing Tool Support Material

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HLPT 2.0 How Do I Guide

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HLPT 2.0 Frequently Asked Questions

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Please note, pricing requests must be submitted as part of the application. Any pricing request sought after a decision has been determined will require a new credit assessment.

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Pricing Eligibility - New and Existing Customers

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Who can I submit a pricing request for?

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  • Customers who are new to CommBank home loans, including Home Seekers (New Application(s)).
  • +
  • Existing CommBank home loan customers who are applying for a Top Up /another loan including Internal Refinances (New Application(s))
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  • Existing CommBank home loan customers who are repricing, switching or splitting an existing loan (Changes to existing loans).
  • +
  • Existing CommBank home loan customers who are applying for a Top Up /another loan including Internal Refinances along with repricing, switching or splitting an existing loan (New Application(s) & Changes to existing loans)
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Does the home loan need to be part of a package?

The home loan must be part of a package in order for the discount to be applied to the loan.

For eligibility details, see:
Mortgage Advantage Package Fact Sheet (006-167)

If the customer is a CBA employee, the home loan might not be eligible to be included as part of their Employee Benefits Package. Ensure the customer checks eligibility with their Employee Benefits program.

Does the customer have to be the package holder?

Only one customer is included within the pricing request.

They don't have to be the current or intended package holder, but must be either or both of the following that the pricing request will be applied to:

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  • A borrower on the loan application 
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  • An account holder on the existing home loan
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What you need to capture in the request: factors which may influence a pricing decision

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In order to get the most accurate concession for the customer it is important to capture the relevant details (in your comments) which are considered when submitting a pricing request.

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Please ensure you provide strong commentary addressing all three areas below which will be considered holistically in the pricing decision.

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Factors which may influence the pricing decision include, however are not limited to:

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ApplicationCustomer ProfileExternal Factors
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  • Loan size
  • +
  • % lend (LVR) – new applications
  • +
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  • Asset position
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  • Main Financial Institution and product position
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  • Conduct
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  • Tenure
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  • Linked lending and facilities
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  • Commercial lending
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  • Consumer lending
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  • A genuine competitor offer (include who the Other Financial Institution is and the rate)
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  • Risk of refinance and reason

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The end to end pricing process

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Pricing requests and escalations must be customer initiated, and they must supply evidence of a genuine competitor offer. Ensure to attach evidence of competitor offers where possible.

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StepAction
1

Apply for the concession via the Home Loan Pricing Tool (HLPT)

2

Present and discuss the outcome with the customer

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If...Then...
The customer accepts the outcomeFollow the current process to accept the pricing approval
The customer does not accept the outcome
Revisit customer’s needs and objectives, confirm if the current loan structure meets these and progress to step 3.
3

Escalate the pricing request via HLPT being sure to include the additional information.

Ensure that you include as much information as possible in the comments field around the merits of the customer, the merits of the application and external factors.

4

The Pricing Team will review the request and provide you with the final outcome.

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HLPT  – what to include in the comments field

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Strong mitigating detail in the HLPT comments field will help justify your request and help the Pricing Team provide the best pricing outcome.
Effective comments should include detail around the following 6 points:

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    +
  1. Who is the competitor (OFI)?
  2. +
  3. What product is being offered by the competitor?
  4. +
  5. What is the competitor’s final interest rate (not simply the discount offered by the competitor)? Has this rate been verified (the tool allows you to upload attachments if evidence is available)
  6. +
  7. What is the strength of the customer’s profile?
  8. +
  9. What commercial and consumer lending does the client have with the Bank that would be at risk?
  10. +
  11. Can we match the competitor offer by switching or splitting to a comparable CommBank product?
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Simply Print

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Procedure for Printing

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Requirements

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As a minimum requirement for a printer to be eligible for loan document printing it must have the capability to automatically print Double sided. Double sided printing is a feature that allows the automatic printing of a sheet of paper on both sides, and is required as some specific loan documents must be produced this way. Manual intervention in the duplex process is not permitted. Therefore 'simplex' printers which can only print on a single side of paper or require the user to manually turn the print job over and re-initialise the printing of the document in order to print on both sides of the paper are ineligible for Simply Print.

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Printing in your office

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  • You have requested on the application that documents are to be sent to yourself
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  • You have received notification of docs being ready for printing
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Eligible for Simply Print Docs - ‘Simple and Complex’ Documents

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Details

Eligible

Borrowers

Borrower(s) with Guarantors (Guarantor packs will be posted to guarantors as per current process to comply with Banking Code of Practice)

Application type and features

 

Multi facility applications

Multi product applications

Securities

 

1 or more than 1 security properties

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Not Eligible for Simply Print Docs - ‘Simple and Complex’ Documents

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Application for Companies/Trust

Application for Power of Attorney

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The loan documents for these application types will continue to be posted as per the directions on the loan application.

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Procedure for Printing

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StepProcess
1

Documents are available for printing from CommBroker when email notification is received with the following heading:

"Subject: Documents available for printing from www.commbroker.com.au - + + " +

AND

The Detailed Application Information screen in CommBroker Loan Tracking shows new activity 'Loan Documents Issued' with status 'Completed' and the hyperlink as shown below.

 

2

Click on the hyperlink. This link will open the doc pack file in Adobe.

Please ensure you have Adobe Reader software installed on your system, Adobe Reader is required for this process and can be downloaded from www.adobe.com

Google Chrome users only

Each time loan documents are available for printing from CommBroker you must save the file as a PDF and open and print the loan documents from Adobe to ensure the loan documentation pack prints with the correct page breaks.

It is imperative that the document pack is printed correctly. If not Group Lending Services will raise an application exception, and this will be recorded as a submission quality error.

3

Note the number of pages to ensure all pages are printed and check that there is enough A4 paper in your printer

The paper that can be used must be:

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  • White and free from discolouration and blemishes; and
  • +
  • Not less than 80 grams per square metre; and
  • +
  • 297mm in length by 210mm in width (standard A4)
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Select File in the  + + toolbar then Print +

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5

Page Size

You need to print your document in its actual size. Check this under the page sizing and handling section, select “actual size”.

Refer to sample screenshot below.

6

Double-sided printing

You need to set up the printer for 2 sided printing. On the same screen, check the print on both side options is selected, and that it is defaulted to Flip on the Long Edge.

Refer to sample screenshot below.

7

Paper size

Go to the page setup and set the paper size to A4

Refer to sample screenshot below.

    

8

Click "Ok" and "Ok" again until you are able to print the document

 

9

After printing has completed, check all pages are printed and the contents are correct.

 

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Note

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Different printer makes and models could have different set up screens. If you are experiencing difficulty with the settings then assistance may be found in the help section of the printer properties or from the manufacturer's customer support hotline.

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It is imperative that the document pack is printed correctly. If not Group Lending Services will raise an application exception, and this will be recorded as a submission quality error.

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Reprinting Loan Documents after an Amendment has been submitted

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When you have selected documents for printing using CommBroker you can re-print any amended document packs using the updated link in CommBroker.

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You will receive an email for your amended application, and from clicking the link included in the email, you can access and reprint the latest version of your application.  You will notice that there is a new timestamp against the new link

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Note - If you request on the Amendment application for the documents to be sent to the “Customer”/“Solicitor” or you contact GLS and ask for the documents to be posted to your office or sent to the local Branch you will not be able to print the updated loan documentation pack via CommBroker.

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Reprint of Doc Pack by Group Lending Services

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When Group Lending Services reprint the doc pack upon request by a broker, the CommBroker Detailed Application screen will note the completed action as follows;

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'DOCUMENT PACK HAS BEEN REPRINTED FOR BROKER BY GROUP LENDING SERVICES'

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Refer to screenshots below.

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What happens when there is a System Outage?

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Where GLS are unable to send the loan documents to CommBroker they will note in the “Comments to Broker” the following:

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“Due to a system outage, documents cannot be printed via CommBroker.  Documents have been posted to your office”.

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 The Broker will receive this message via an email or via a backchannel response to the Broker Head Group system, depending on their preference.

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If document is unavailable in Commbroker as expected, please contact Broker Assist on 13 25 88 with the following information:

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  • Description of Issue
  • +
  • Business/Customer Impact
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  • When/Where Identified (with screenshots)
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  • Error Messages
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  • Actions taken
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  • Contact details (Name, Phone, email)
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Professionals Offer - LMI/LDP Waiver

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The Professionals Offer allows eligible Professionals to apply to have Lender's Mortgage Insurance (LMI) and Low Deposit Premium (LDP)to be waived.

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Home Loan Eligibility Criteria - Professionals Offer

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To be eligible for the Professionals Offer, loans must meet all of the below:

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  • Must not be a land and/or construction loan; and
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  • Must be linked to an active or pending Mortgage Advantage Package (MAV); and
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  • Must meet the following eligibility criteria:
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(Note: eligibility is also subject to internal credit scoring)

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CriteriaEligible
Loan Type +
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  • Standard Variable Rate Loans
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  • Fixed Rate Loans
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Maximum Lending per Customer +
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  • ≤=$5 Million
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Note: Eligibility is based on new home loan product being applied and is not impacted when security is linked to other related existing loans.

E.g. Owner Occupied is the new home loan product and security is linked to existing IHL. Owner Occupied instructions to apply.

LVR +
+ All relevant business rules must be met before advising your customer that they may be eligible for a waiver, including: +
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When determining LVR:

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  • Maximum base LVR is 89.99% per security property value up to $3 million. +
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    • e.g. 1 security property value of $3mil, max loan is $2,699,701.
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Eligible Medical professionals could be considered for security values and LVRs greater than the above thresholds. Please refer to the Medico Plus + offer

Repayment TypePrincipal and Interest Only
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Home Loan Eligibility Criteria – Medico Plus + Offer

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  • Must be linked to an active or pending Mortgage Advantage Package (MAV); and
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  • Must meet the following eligibility criteria:
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(Note: eligibility is also subject to internal credit scoring)

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CriteriaEligible
Loan Type +
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  • Standard Variable Rate Loans
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  • Fixed Rate Loans
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Maximum aggregated lending with LMI & LDP waiver +
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  • ≤=$7.5 Million
    Note: Eligibility is based on new home loan product being applied and is not impacted when security is linked to other related existing loans.
    E.g. Owner Occupied is the new home loan product and security is linked to existing IHL. Owner Occupied instructions to apply.
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Maximum aggregated lending with LMI/LDP +
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  • ≤=$5 Million per customer
    Note: Eligibility is based on new home loan product being applied and is not impacted when security is linked to other related existing loans.
    E.g. Owner Occupied is the new home loan product and security is linked to existing IHL. Owner Occupied instructions to apply.
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Business Rules

All relevant business rules must be met before confirming to your customer that they are eligible for the Medico Plus + offer or associated LMI/LDP waiver, Including:

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Repayment TypePrincipal and Interest (P&I) Only
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Eligible Medical Professionals

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In addition to meeting the standard eligibility criteria in Customer eligibility and Home Loan Eligibility Criteria above, borrowers must:

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  • Borrow in their own names or as a trust, provided they are a director or trustee and
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  • Be registered:
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    • For non-veterinary professionals: Registered on the Australia Health Practitioner Regulation Agency (AHPRA) website; or
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    • For veterinary professionals: Registered in their relevant state or territory veterinarian board website.
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    • See Procedure: Apply for the Professionals Offer > Medical Professionals for more information AND
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  • Be employed and working in Australia as one of the following:
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(Note: eligibility is also subject to internal credit scoring)

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Eligible Medical Professionals      Qualification CriteriaIncome Criteria
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  • Anaesthetist
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  • Cardiothoracic Surgeon
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  • Cardiologist
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  • Clinical Pharmacologist
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  • Cosmetic Surgeon
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  • Dentist
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  • Dermatologist
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  • Ear, Nose and Throat Surgeon
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  • Emergency Surgeon
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  • Endocrinologist
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  • Gastrointestinal Surgeon
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  • Gastroenterologist
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  • General Practitioner (also known as Medical Practioner)
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  • General Surgeon
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  • Gynaecologist
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  • Haematologist
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  • Hepatologist
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  • Immunologist
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  • Nephrologist
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  • Neurosurgeon
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  • Neurologist
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  • Obstetrician
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  • Oncologist
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  • Ophthalmologist
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  • Optometrist
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  • Oral and Maxillofacial Surgeon
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  • Orthopaedic Consultant
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  • Orthodontist
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  • Otolaryngologist
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  • Paediatric Surgeon (Neonatal and Perinatal)
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  • Pathologist
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  • Plastic Surgeon
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  • Podiatrist
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  • Psychiatrist
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  • Radiologist (Note: This doesn't include Radiographers)
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  • Reconstructive Surgeon
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  • Respiratory or Thoracic Surgeon
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  • Rheumatologist
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  • Surgeon
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  • Urologist
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  • Vascular Surgeon
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  • Go to the Australian Health Practitioner Regulation Agency (AHPRA) website.
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  • Enter the relevant information in the Details of practitioner and Principal place of practice sections and click Search.
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  • Ensure the Profession is one of the Eligible Medical Professionals, the Status is registered and the Registration Type is Provisional, General or Specialist.
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  • None
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  • Pharmacist
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  • Go to the Australian Health Practitioner Regulation Agency (AHPRA) website.
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  • Enter the relevant information in the Details of practitioner and Principal place of practice sections and click Search.
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  • Ensure the Profession is one of the Eligible Medical Professionals, the Status is registered and the Registration Type is Provisional, General or Specialist.
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  • Eligible income for Pharmacists is based on their individual income and not total application income.
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  • Minimum gross eligible annual income of $150,000 for the individual applicant, per application
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  • Veterinarian
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State or TerritoryLink to Check Registration
NSWVeterinary Practitioners Board of NSW
VICVeterinary Practitioners Registration Board of Victoria
QLDQueensland Veterinary Surgeons Board
SAVeterinary Surgeons Board of South Australia
TASVeterinary Board of Tasmania
NTVeterinary Board of the NT
WAVeterinary Surgeons' Board Western Australia
ACTEmail: vetboard@act.gov.au
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  • None
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Conditions

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  • All applications are subject to credit approval and credit officers reserve the right to decline LMI/LDP waiver requests.
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  • Customers who aren't employed are not eligible for the offer, for example students or retirees.
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  • Evidence of profession and registration must be included in the supporting documentation.
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  • Home Seeker Loans are excluded for Medico Plus
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  • Low Doc Loans are excluded
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NOTE:

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  • This Professionals Offer includes those employed as interns, residents, registrars and supervised doctors in any of the above fields.
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  • However excludes the following professions: Physiotherapists, Psychologists and Nurses.
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  • Eligible Medical professionals could be considered for security values and LVRS greater than the above mentioned thresholds. Please refer to the Medico Plus + offer
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Loan to valuation ratio (LVR) – Medico Plus + Offer

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Please note these loan-to-security valuation ratios are specific to the above mentioned eligible Medical professionals that meet the home loan eligibility criteria.

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In cases where the LVR exceeds the allowable limits for an eligible LMI/LDP waiver but meet the maximum “Total LVR” limits, LMI LDP would apply.

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Individual security value
With no LMI/LDPWith LMI/LDP
MinMaxMedical Professionals PackageMedico Plus+Medico Plus+
 $2,500,000

89.99%= max loan amount $2,249,750

*94.99%= Max loan amount $2,374,750

Note that MAX LVR 94.99% is available for both owner occupied & investment PURCHASES under this offer. For security properties in postcode restricted areas, max LVR is 89.99%

Refer to Medical Plus without LMI
>$2,500,000$3,000,00089.99%= max loan amount $2,699,700Refer to medical professionals package

*94.99%= max loan amount $2,849,700 (inclusive of LMI/LDP)

Note that MAX LVR 94.99% is available for both owner occupied & investment PURCHASES under this offer

>$3,000,000$3,500,000Not available89.99%= Max loan amount $3,149,650Refer to Medical Plus without LMI
>$3,500,000$5,000,000Not available

84.99%= Max loan amount $4,249,500

Note: this also applies for security properties in postcode restricted areas, max LVR is 84.99%

89.99%%= max loan amount $4,499,500 (inclusive of LMI/LDP)
>$3,500,000$6,000,000Not availiable

89.99% = Max loan amount
$5,399,400 Subject to:

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  • Property must be a detached house
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  • CBA internal credit scoring
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Located in one of the following Group B postcodes: Bondi, Bondi Beach, North Bondi, Tamarama (2026), Double Bay (2028), Cammeray (2062), Northbridge (2063), Killara, East Killara (2071), Cremorne, Cremorne Point (2090), Manly, Manly East (2095), Hunters Hill, Woolwich (2110), Camberwell East, Canterbury (3126), Brighton, Brighton North (3186)

Not available
>$5,000,000$10,000,000Not available

89.99% = Max loan amount
$8,999,000 Subject to:

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  • Property must be a detached house
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  • CBA internal credit scoring
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Located in one of the following Group A postcodes: Bellevue Hill (2023), Bronte, Waverley (2024) Darling Point, Edgecliff, Point Piper (2027), Rose Bay (2029), Vaucluse, Dover Heights, Rose Bay North, Watsons Bay, (2030), Mosman (2088), Palm Beach, Coasters Retreat, Currawong Beach, Great Mackerel Beach (2108), Toorak (3142)
 

Not available
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*Investment Property Purchases under this offer have a maximum LVR of 94.99% without LMI for property values up to $2.5M, and 2.5m – 3m with the inclusion of LMI subject to all requirements of the Medico Plus + offer being met. For investment property purchase and excludes personal investment and investment refinances.

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Procedure for eligible Medical Professionals & Medico Plus + Offer

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In addition to the standard application procedures, you will need to complete the following steps to verify the customer's profession and that they are registered.

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StepProcedure
1. For non-veterinary professions, +
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  • Go to the Australian Health Practitioner Regulation Agency (AHPRA) website.
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  • Input the relevant fields in 'Details of practitioner' and 'Principal place of practice' sections and click 'search'.
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  • Ensure the Profession is one of the 'Eligible Professions' listed above, the Registration Status is 'Registered' and the Registration Type is 'General' or 'Specialist'.
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  • Click 'Print Page' on the website to confirm the practitioner's details and attach it to the application; OR input the AHPRA Registration number and Profession in the Comments screen.
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2. For veterinary professions +
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  • Go to relevant state registry website or email relevant Board
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  • Find a Vet and input fields
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  • Ensure the customer is a Veterinarian.
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3. Input the following in the 'Comments' section of the application.

Professionals Offer - LMI/LDP waiver below 90% - I have confirmed that the customer is employed in the profession: (insert profession) and is registered under (insert registration number)

4. Ensure you select 'MAV Package'. +
+ Ensure you select 'MAV Package'.
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Eligible Industry Professionals

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In addition to meeting the standard eligibility criteria in Customer eligible and Home Loan Eligibility Criteria above, borrowers must:

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  • Borrow in their own names or as a trust, provided they are a director or trustee AND
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  • Be employed in Australia as one of the following and meet the qualification and income criteria:
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(Note: eligibility is also subject to internal credit scoring)

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Eligible OccupationsQualifications CriteriaIncome Criteria

Currently working in Australia as an:

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  • Accountant
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  • Actuary
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  • Auditor
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  • Chief Financial Officer
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  • Director
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  • Finance Director
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  • Finance Manager
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  • Financial Controller
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  • Partner
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Minor variations to this list are acceptable as job titles do not always match the occupations.
For example, an applicant with a job title ‘Tax Accountant’ or ‘Internal Auditor’ can be accepted
Refer to additional examples below.

Must be registered to practice as CA, CPA, CFA or FIAA in Australia, verified through evidence of:

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  • Current membership of the Chartered Accountants Australia and New Zealand (including members of the Global Accounting Alliance); OR
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  • Current membership of CPA Australia (or a comparable international accounting body with evidence of mutual recognition by CPA Australia); OR
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  • Current membership of the Chartered Financial Analyst Institute Australia; OR
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  • Current Fellowship of the Institute of Actuaries of Australia
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  • Minimum gross¹ eligible annual income $100,000 per eligible applicant
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Currently working in Australia as:

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  • Lawyer
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  • Solicitor
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  • Barrister
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  • Partner
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Minor variations to this list are acceptable as job titles do not always match the occupations.
For example, an applicant with a job title ‘Associate’ or ‘Legal Counsel’ can be accepted.
Refer to additional examples below.

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  • Must be registered to practice in Australia, verified through evidence of the Practicing Certificate issued in Australia.
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  • Judges and Magistrates are eligible if they can provide evidence that a condition of their employment is that they are prohibited to hold a practicing certificate.
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  • Minimum gross¹ eligible annual income $100,000 per eligible applicant
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Conditions

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  • All applications are subject to credit approval and credit officers reserve the right to decline LMI/LDP waiver requests.
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  • Evidence of registration, qualification and current employment in Australia must be included in the supporting documentation.
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  • The minimum gross annual income is $100,000 per eligible applicant. Refer to examples below.
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  • Low Doc Loans are excluded.
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Procedure for eligible Industry Professionals

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In addition to the standard application procedures, you will need to complete the following steps to verify the customer's occupation and that they are registered.

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StepProcedure
1. Obtain evidence to confirm the customer meets the qualification criteria.

Submit a copy of the evidence with the application supporting documents. An acceptable form of evidence is either:

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  • Receipt for payment of annual membership.
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  • Current valid membership card.
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  • Written confirmation from the listed association.
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  • Practicing Certificate.
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2. Input the following in the 'Comments/Notes' section of the application.Industry Professional Offer - LMI/LDP waiver below 90% - I have confirmed that the customer is currently employed as a (INSERT OCCUPATION) and is registered to practice as a (INSERT QUALIFICATION AND MEMBERSHIP REGISTRATION NUMBER).
3. Ensure you select 'MAV Package'Ensure you select 'MAV Package'.
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ExampleScenario
1.The applicant is an accountant, holds required membership and works in a technology company in Australia.
The applicant is eligible because the applicant meets all eligibility criteria.
2.The applicant is a legal counsel, holds required practising certificate and works in financial services organisation in Australia.
The applicant is eligible because the applicant meets all eligibility criteria.
3.The applicant is an accountant, holds required membership and works as a sole proprietor in Australia.
The applicant is eligible because the applicant meets all eligibility criteria.
4.The applicant is a senior associate, holds required practising certificate and works in law firm in Australia.
The applicant is eligible because minor variations to the ‘Eligible Occupations’ are acceptable.
5.The applicant is an accountant, works in an accounting firm and has applied for CPA Australia membership and it will take a few weeks?
The applicant is not eligible because the applicant does not hold current membership at the time of application.
6.The gross eligible income can include income sources listed in the Credit Policy > Eligible Income Credit Policy.
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¹Eligible Income is the Total Eligible Gross Annual Income used for servicing. Note: As per existing policy, the Total Eligible Gross Annual income is the total amount of annual income received by the borrowers after applying any of our percentage reductions. It is calculated before tax and excludes tax free income. Income values assessable for this waiver are values as determined by Retail Credit Decisioning.

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Eligible banking professionals

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In addition to meeting the standard eligibility criteria in Borrower eligibility and Home loan eligibility criteria above, borrowers must:

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  • Borrow in their own names or as a trust, provided they're a director or trustee.
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  • Be employed directly with their current employer for at least 6 consecutive months by settlement or +
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    • If your customer does not have 6 months of tenure by the time of settlement, they can still be eligible for the waiver where they have at least 24 months of cumulative industry experience.
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  • Be directly employed under a full-time, part-time or contract basis.
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  • Require the customer to be ‘existing’ with Commbank as per the below criteria
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    • Existing credit facility (personal or business), i.e. home loan, personal loan, credit card or personal over-draft with CommBank or Bankwest for more than 6 months; or
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    • Account (personal or business) with CommBank or Bankwest as their salary or income transaction account for more than 3 months.
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    • If your customer does not meet the existing customer criteria above, they must be willing to open a CommBank transaction account with CBA with and have their salary deposited in this account prior to settlement. This intention must be confirmed through clear application comments.
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Please note: This only defines what an existing customer is. Please refer to eligible borrowers to determine eligible borrowers.

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  • Be employed in one of these financial institutions, or one of their fully owned subsidiaries, and provide this evidence:
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(Note: eligibility is also subject to internal credit scoring)

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Eligble BanksEvidence Criteria
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  • CommBank, includes Bankwest
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  • Westpac, includes:
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    • St George
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    • Bank of Melbourne
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    • Bank of South Australia
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    • RAMS*
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  • ANZ
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  • NAB, includes UBank
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  • Macquarie Bank.
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  • ING Bank (Australia) Limited
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  • Bank of Queensland Limited, includes ME bank
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  • Bendigo and Adelaide Bank Limited
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  • Suncorp-Metway Limited
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  • HSBC Bank Australia Limited
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  • AMP Bank Limited.
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* This offer is only available to direct employees of RAMS. This excludes any Authorised Representatives, i.e. individual brokers and their staff.

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  • CommBank - HR Sidekick employment confirmation letter or letter from direct manager.
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  • Other Financial Institution (OFI) - HR letter confirming current employment history.
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  • Letter / Employment Contract confirming previous employment history.
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  • Tax return confirming previous employer.
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  • There's no exceptions to employment with banks or OFIs other than those listed.
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  • Evidence of employment must be imaged to the application before submitting it to the Retail Credit Decisioning Team.
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Products

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Property Share

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Back to Home Loan Products

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Features and BenefitsEligibility CriteriaApplicable Loan OptionsLending Margins
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  • Property Share allows for borrowers to purchase one property using separate loan facilities. Note: A maximum of two loan facilities per security is allowed where each loan may have multiple borrowers. Borrowers can split their loan facility to best suit their needs (see example below).

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  • Each loan facility can be for different amounts, with different loan types, duration and payment structures.
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  • LVR is calculated on the combined debt and LMI (where applicable) will be split proportionately and capitalised to each loan.
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  • Property Share arrangements with only one application are acceptable, where both parties are purchasing a property togethertogether, but one party is borrowing, while the other is contributing cash. In these cases, the cash party must be reflected as the Guarantor for the borrower’s loan in CommBroker and as with all Property Share arrangements, they must obtain legal advice and complete a Statutory Declaration.
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  • All parties in the application/s (applicants and guarantors) must be owners of the property – i.e. no third party guarantors, including Government Guarantee Schemes.

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  • Customers must prove servicing for their own loan facility.

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  • It is mandatory that customers seek independent legal advice before entering into a Property Share arrangement and sign a Statutory Declaration which will be sent with the Guarantee to each Guarantor.

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Property Share is available on all Home and Investment Home Loans. Mortgage Advantage (MAV) benefits may apply.

Loan purposes include:

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  • Owner occupied or investment property purchase
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  • Home renovations (Top ups)
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  • Consolidation of personal debt
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  • Off the plan purchases
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  • Personal needs
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  • Personal investment
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The circumstances of the loan will determine whether LMI may apply. Refer to Security Lending Margins for LVR limits and use the Postcode Lookup Tool for specific LMI Policy.

 

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Interest Rates

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Standard Home Loan and Investment Home Loan interest rates apply.

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Fees and charges

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Standard Fees and Charges apply.
A Security Guarantee fee will be payable on each loan.

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Exclusions

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Property Share is not available for:

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  • Equity Unlock Loan for Seniors
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  • Business purposes
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  • Bridging loans
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  • Purchase of land
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  • Building/construction loans
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How does it work?

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Standard Property Share Arrangement

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Example:

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Nick and Sue, and James are friends who currently rent a house together. They want to buy a house together valued at $540,000 but want to keep their finances separate.

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  • James takes a loan for $250,000 in his name (one loan facility);
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  • Nick and Sue take out two loans totalling $250,000 in their name (one loan facility);
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  • All loan facilities would be liable for LMI in this example.
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Some examples of where Property share is a suitable option:

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  • First time buyers looking to buy property with friends
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  • Multiple investors looking to invest together but keep their finances completely separate.
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  • Parents seeking to help their child purchase their first home by contributing cash, while their child is borrowing. Both parties will own the property together (single application Property Share) Note: It is not a requirement to be a First Home Buyer.
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  • Multiple generations purchasing a property to live in.
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Standard Two- Application Property Share Arrangements - Process

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  • Complete two separate applications +
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    • Record in the notes that the applications are for Property Share, select "Guarantor Support Security" as a feature for each application.
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    • Record details of the other application in the notes (on both applications) so these can be cross referenced i.e. loan amount/s product type/s and application id (if known)
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    • Ensure the applicant in the first application is the guarantor of the second application, and the guarantor in the first application is the applicant of the second application.
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    • Follow all requirements of the standard Guarantor Process, including providing details interview notes for each applicant.
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    • When completing the Guarantors section you only need to include the Guarantor names- full details of the Guarantors personal particulars or financial position are not required as they have been provided in the other application
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    • For online applications the system calculated LVR is only based on the single application (not the combined debt). This may result in the system decision incorrectly advising LMI is not applicable. All property share applications will be manually re-assessed so the security position (LVR/LMI) is done on a combined basis. You should await confirmation of the decision by a credit manager before conveying to your client.
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    • Where LMI is payable the premium will be split proportionately between the applications.
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    • The Statutory Declaration for Mortgages (002-421) will be sent to the guarantors for execution and is mandatory to complete. This document provides confirmation that they have sought independent legal advice regarding the guarantee and mortgage, and their rights and obligations as co-owners of the security property.
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Single application Property Share arrangement Example

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Dave and Sue want to help their son Sam to purchase a property They will have an ownership share in the property in lieu of a gift and therefore Sam’s parents will also be on title.

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Property purchase price is $550,000. Ownership will be 80%Sam & 20% to Dave and Sue Maximum loan for Sam is $440,000 (80% LVR). The Guarantors- Dave and Sue will provide a 20% cash contribution to complete the purchase

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LVR cannot exceed ownership split between the cash party and the borrower(s).

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Single Application Property Share Arrangements - Process

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  • Property Share arrangements with only one application are acceptable, where both parties are purchasing a property together, but one party is borrowing their funds while the other is contributing cash.
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  • Complete a single application for the party borrowing funds, and capture the party contributing cash as a guarantor.
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  • Follow all requirements of the standard Guarantor Process, including providing details interview notes for each applicant.
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  • The Statutory Declaration for Mortgages (002-421) will be sent to the guarantor (i.e. cash part) for execution and is mandatory to complete. This document provides confirmation that they have sought independent legal advice regarding the guarantee and mortgage, and their rights and obligations as co-owners of the security property.
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Fact Sheet

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Processes

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Rate Lock Process

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It is important to talk to your customer about the Rate Lock option when they apply for a Fixed Rate home loan as Fixed Rates are subject to change up until funding.
Refer to Rate Lock Features and Benefits page for more information.

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Note: Rate Lock isn’t available for CommBank Green Loan applications, switching, splitting, top-ups, loan purpose transfers or repayment changes.

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Home Seeker applications are not eligible for Rate Lock and the rate discussed during the Home Seeker application can’t be locked in. If the application involves a purchase, a signed Contract of Sale must be received by CommBank prior to requesting Rate Lock.

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CommBank Green Loan applications is not eligible for Rate Lock.

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How to Request a Rate Lock

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New applications with Rate Lock requested at submission stage

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Where your customer has requested to 'Rate Lock' at the current reference interest rates:

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StepAction
1You must select the Rate Lock feature in the Loans details section in ApplyOnline.
2Complete the Rate Lock Form (007-200) and email as a supporting document to tpbpaperlessloan@cba.com.au along with application comments.

Note:
 Rate Lock can be requested any time before loan documents are issued and the reference interest rates applicable to your Rate Lock will be on the date we receive the completed Rate Lock consent from all applicants.
Note: If the request for Rate Lock is made after a fixed interest rate change, we can only accept the request at the new reference interest rate.
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Inform your customer that the Rate Lock Fee will be charged per Fixed Rate loan account in the application.


The Rate Lock fee will be debited from their Related Account when the Rate Lock request is processed. If there are insufficient funds in that account, or the account is no longer open, then the Rate Lock fee will be charged to your home loan and your home loan will go into arrears (and fees may be charged). The 90 days commences when the Rate Lock request is processed.

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New Rate Lock Request for loan applications in progress

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Where your customer has requested to 'Rate Lock' the new reference rate:

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StepAction
1Submit an online amendment and select the Rate Lock feature in the Loans details section in ApplyOnline.
2Complete the Rate Lock Form (007-200) and email as a supporting document to tpbpaperlessloan@cba.com.au An online amendment is not required.

Note: 
Rate Lock can be requested any time before loan documents are issued and the reference interest rates applicable to your Rate Lock will be on the date we receive the completed Rate Lock consent from all applicants.
Note: If the request for Rate Lock is requested after a fixed interest rate change, we can only accept the request at the new reference interest rate.
3Inform your customer that the Rate Lock Fee will be charged per Fixed Rate loan account in the application.

The Rate Lock fee will be debited from your Related Account when the Rate Lock request is processed. If there are insufficient funds in that account, or the account is no longer open, then the Rate Lock fee will be charged to your home loan and your home loan will go into arrears (and fees may be charged). The 90 days commences when the Rate Lock request is processed. 

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Request new Rate Lock after an existing one has expired

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  • Where a Rate Lock period expires and your customer takes no action, then the reference interest rates on funding will apply.
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  • Rate Lock can't be extended, however a new rate lock can be requested at the new reference interest rate
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  • For this new Rate Lock request, your customers will have to apply for a new Rate Lock at the new reference interest rates, this could be lower, higher or the same as their previously locked in reference interest rates.
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  • Your customer must pay a new Rate Lock Fee.
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  • You must follow up with your customer during this time to determine if Rate Lock is still required.
     
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Breaking Rate Lock

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A customer may request to break the Rate Lock if the reference rate has decreased.

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Where your customer has requested to break the Rate Lock to access the current reference rate:

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StepAction
1Complete Section 2 of The Rate Lock Form (007-200) and send an email to tpbpaperlessloan@cba.com.au to request Rate Lock to be broken.
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Group Lending Services contact details

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Rate Lock Features and Benefits

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Rate Lock Features and Benefits

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Features

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  • Fixed Rates are subject to change until funding. Rate Lock is an optional feature that allows your customer to lock in their reference interest rates on new Fixed Rate home loan and Fixed Rate investment home loan applications for 90 days for a non-refundable fee, charged per fixed rate loan account. fixed rate loan account. 
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  • The Rate Lock feature must be selected for each Fixed Rate loan account your customer is requesting the Rate Lock to be applied to. For example, your customer with two Fixed Rate loan accounts will need to apply for two Rate Locks.
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  • Rate Lock Fee is charged per fixed rate loan account on each application.
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Rate Lock Eligibility

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  • Rate Lock is not available for CommBank Green loan applications, switching, splitting, top-ups, loan purpose transfers or repayment changes.
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  • Home Seeker applications are not eligible for Rate Lock and the rate discussed during the Home Seeker application can’t be locked in. If the application involves a purchase, a signed Contract of Sale must be received by CommBank prior to requesting Rate Lock.
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Apply for Rate Lock

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When Rate Lock was requested...Steps
New applications with Rate Lock requested at submission stageYou must select the Rate Lock feature in loan details section in ApplyOnline. Attach a Rate Lock Form to the application in the Documents tab before submission. See Rate Lock Process
New Rate lock Request for loan applications in progressComplete the Rate Lock Form (007-200) and email as a supporting document to tpbpaperlessloan@cba.com.au. along with application comments
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  • Note: The reference rate is only locked in once the form is imaged to the application, therefore it is critical that the completed form is received by TPBpaperlessloan@cba.com.au as a priority.
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Rate that’s locked in

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The reference interest rates applicable to your customers Rate Lock will be on the date we receive the completed Rate Lock consent from all applicants.

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Rate Lock Period

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Rate Lock will commence when the request is processed and expire 90 days after we process the Rate Lock request (which is when we charge the Rate Lock Fee). If your customer's Rate Lock expires on a non-business day, the expiry will be extended out to the next business day.
 

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Request new Rate Lock after an existing one has expired

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  • Where a Rate Lock period expires and your customer takes no action, then the reference interest rates on funding will apply.
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  • Rate Lock can't be extended, however a new rate lock can be requested at the new reference interest rates
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  • For this new Rate Lock request, your customers will have to apply for a new Rate Lock at the new reference interest rates, this could be lower, higher or the same as their previously locked in reference interest rates.
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  • Your customer must pay a new Rate Lock Fee.
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  • You must follow up with your customer during this time to determine if Rate Lock is still required.
     
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Trade-offs

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  • The Rate Lock Fee isn't refundable.
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  • If rates go down, your customer doesn't automatically receive the lower rate, they'll need to break their rate lock to revert to the reference interest rate available on the funding date. The Rate Lock Fee won't be refunded.
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  • If your customer changes Fixed Rate terms, they'll be charged another Rate Lock Fee if they want to lock in the new rate.
     
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Rate Lock Fee

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Fee amountWhen the fee appliesDelegation to waive or reduce the feeCollecting the fee

A fee of $750 will apply for each Rate Lock selected. The fee is payable when we process the Rate Lock request.

The rate lock fee is charged per fixed rate loan account in the application. For example, your customer applying for a Rate Lock on their 1 Year Fixed Rate and 2 Year Fixed Rate home loans will be charged two Rate Lock Fees (one for each loan).

The Rate Lock fee applies where your customer requests to Rate Lock their Fixed Rate home loan.

There is no delegation to waive the Rate Lock Fee

 

The fee is not refundable.

 

The Rate Lock fee will be debited from a customers Related Account when the Rate Lock request is processed. If there are insufficient funds in that account, or the account is no longer open, then the Rate Lock fee will be charged to the customers home loan and the customers home loan will go into arrears (and fees may be charged). The 90 days commences when the Rate Lock request is processed.

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Rate Lock Process

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Refinance Exception Assessment Scenarios

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Overview

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This process explains how and when a reduced interest rate buffer is available for an alternate assessment, instead of the normal 3% buffer. This is only available for eligible customers who are refinancing their existing home loan debts. The reduced buffer will apply to all continuing CommBank and OFI Home Loans/Investment Home Loans (VLOC and other liabilities will use the standard buffer).

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This does not override the floor rate and is only used assess when calculating the serviceability of your customer. Refer to Home Loan Assessment Rates for more information.

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Eligibility

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Please ensure you familiarise yourself with the eligibility criteria as there are no exceptions to the below. To be eligible for a Refinance Exception Assessment, all the below criteria must be met:

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  • The application must fail servicing using the standard 3.00% interest rate buffer (standard).
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  • The application must fail servicing using the standard 3.00% interest rate buffer over a 30 year principal and interest term (notional).
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  • The application must achieve servicing using the Refinance Exception Assessment interest rate buffer 1.00% (exception assessment).
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  • Owner occupied loans must be P&I, Investment Home Loans can be P&I or IO. The loan product may be a Standard Variable Rate, Fixed Rate or Extra loan.
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  • The loan(s) being refinanced must have been help for at least 12 months* 
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  • Borrower name(s) will remain the same.
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  • Individual applicants only, with a maximum of 2 applicants.
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  • No additional lending/top up/cash out for any purpose outside the refinancing of existing home loan(s) is permitted.
    Note: The amount being refinanced must be equal to or less than the outstanding loan amount of the existing debt, with a maximum notional top up of $10K or 1% (whichever is greater) of the total loan amount to cover fees/payout of existing loans/payment cycles. The loan being refinanced must be cleared in full.
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  • LVR must be less than or equal to 80%.
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  • Loans that require LMI/LDP cannot be accepted.
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  • All existing liabilities (both with CommBank and OFIs) will need to have no delinquencies over the most recent 12 months (or for the full time the liability has been open if less than 12 months). For example, the CCR report needs to be all ‘0’, ‘P’ and/or ‘R’ with no numbers of 1 or above.
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  • Where there is no CCR data available on the loan being refinanced, 12 months statements can be provided to evidence that the account has been open for at least 12 months and there are no delinquencies or evidence of late payments over this period.
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  • The funds being refinanced may be internal or external to CommBank, but must only consist of secured home lending.
    Note: Refinances of multiple home loans from different lenders will be accepted provided the above criteria are met.
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  • REA loans can utilise the Fast Refi process under specific conditions please refer to FastRefi for more information.
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Note: There is no requirement for the repayments of the new CBA loan to be lower than the customers’ current repayments. You need to take into consideration the overall financial wellbeing of the customer and where the repayments may be higher than their current ones, ensure this is meeting Responsible Lending obligations

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Exceptions

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  • Exceptions can be considered by credit under REA only for the following reasons:
    Customer has minor conduct issues on any liabilities other than the loan being refinanced and can provide a reasonable explanation (but is still within CBA conduct requirements) and the liability is in order prior to the application start date
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  • Refinancing where the loan has been with the current institution for less than 12 months but has been held for a total of 12 months across no more than 2 OFIs and has not had the $ amount or term extended when it was refinanced between OFI/s
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Exclusions

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The following loan types and scenarios are not acceptable, and no exceptions will apply:

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  • Applications that do not meet the REA servicing (Fail – Fail – Pass) criteria
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  • Interest only on Owner Occupied loans
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  • Partial refinances
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  • Cash out or request for funds that exceed the $10k/1% rule
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  • LVR >80%
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  • LMI/LDP applications
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  • Conduct issues exceeding the current conduct requirements on any other liabilities (i.e. those which are considered unsatisfactory per current credit policy
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  • Guarantor/Property Share scenarios
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  • Note: We can release a guarantor from their loan provided all other eligibility is met.
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  • Bridging Loans
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  • Construction Loans
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  • CPLs
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  • Loans involving any Government Guarantee Schemes
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  • Debt consolidation of unsecured debts
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  • Interest in Advance loans
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  • Professional package or Medico+ packages
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  • Divorce/Separation
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  • Applications involving an overseas address, foreign income or non-resident applicants
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  • CCL applications involving new commercial lending (including commercial loan refinances)
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  • Loan/s being refinanced haven't been active for 12 months
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  • Multi applications involving both eligible and non-eligible REA applications, e.g. one application meets all REA eligibility criteria, but the other application involves a loan that has been open for less than 12 months (you cannot submit multiple applications at the same time when one application can be assessed using the REA assessment but the other must be assessed using the standard assessment rate).
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  • Simple Liability Verification process and Alternate Servicing scenarios cannot be used
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Process

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StepAction

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Confirm with your customer that they have held their loan(s) to be refinanced for at least 12 months.

Note: You do not need to provide OFI Home Loan statements as we can rely on CCR data for the 12 month period.

2

Complete the application as per normal process and select the Refinance Exception Assessment feature.

Confirm the customer cannot service the loan using the standard 3% buffer.

Note: It is important to confirm servicing is not evident on 3% prior to selecting the Refinance Alternate Assessment feature and checking the metrics.

3

In ApplyOnline:

Ensure the question “Is clearing from this loan?” is responded to with “Yes”.
In the securities tab, edit the mortgage to be refinanced and set the refinance type as Refinance Alternate Assessment. This will add the ‘Refinance Alternate Assessment’ feature and a comment will be automatically added to the application, advising Credit.

Policy check section will have the triple metrics view which shows ‘standard, notional and exception assessment’ tabs.

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Service instanceAssessment Criteria
1 - StandardApplication assessed per customers request at the standard assessment rate (greater of +3% or floor)
2 - NotionalApplication assessed taking balance at 30 years P&I at the standard assessment rate (greater of +3% or floor)
3 - Exception assessmentApplication assessed at REA assessment rate (greater of +1% or floor)
In the triple servicing metrics, servicing instances 1 and 2 must fail and servicing instance 3 must pass in order for the application to be eligible. Application must proceed under the structure of whichever servicing instance achieves a pass first.

 

In order to meet our serviceability requirements for REA, the proposed loan/s must fail the Standard and Notional assessments and pass the Exception refinance option.

In the Serviceability Calculator:
Ensure the mortgage has been linked to the security under “Existing Charges”.
Select the mortgage to be refinanced and ensure “Account Variation” is set to “In Full”.
Set the Refinance Type as “Refinance Alternate Assessment”. You will now be able to view the three servicing scenarios as you click through the triple metrics tabs.

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Refinance/Debt Consolidation Conversation Guide

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Introduction

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When the loan purpose is to consolidate or refinance any CommBank or Other Financial Institution (OFI) Home/Investment Home Loan or Line of Credit, you must have a conversation with the customer to ensure they are aware of the costs and product features they will have with the proposed new Home/Investment Home Loan or Line of Credit compared to the product they are repaying or refinancing. For example:

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  • If the Home/Investment Home Loan or Line of Credit  interest rate / fees are better or worse than on the loan(s) being consolidated or refinanced (including taking into account early repayment, exit fees or break costs)
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  • Differences in product features and benefits.
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  • The convenience of consolidating finances with one financial institution.
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  • Access to customer service offerings from CommBank.
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You must understand the customer's requirements and objectives and whether these are met by consolidating their debt / refinancing to a CommBank home loan.

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Conversation Guide

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Ask the customer for the following information about their existing Home/Investment Home Loan or Line of Credit:

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  • The current interest rate and any fees and charges.
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  • Current repayment amounts
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  • Remaining loan term, if applicable.
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  • Any early repayment/break/exit fees that may apply
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  • Any special features of the product.
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Discuss the features of the customer’s existing Home/Investment Home Loan or Line of Credit and compare with the proposed new CommBank Home/Investment Home Loan or Line of Credit to identify benefits of the refinance. These may include:

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  • Lower repayment amounts
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  • Shorter loan term
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  • Lower interest rate / fees / charges
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  • Better product features, e.g. Redraw
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  • More convenience by consolidating with one financial institution
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  • Access to customer service offerings from CommBank
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If the customer wants to proceed with the refinancing of their existing Home/Investment Home Loan or Line of Credit, check if the customer is eligible for FASTRefi®. Refer to the FASTRefi® page for more information.

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Note: You must establish that the new Home/Investment Home Loan or Line of Credit would better meet the customer's requirements and objectives by discussing the comparison of their existing Home/Investment Home Loan or Line of Credit with the proposed new home loan arrangement. Where the new home loan has disadvantages, discuss with the customer whether those disadvantages are outweighed by the benefits. You must establish the consolidation/refinance results either in overall cost savings to the customer or, if that is not the case, that the consolidation/refinance better meets the customer’s requirements and objectives (e.g. because of convenience, greater flexibility or particular tailored features such as a redraw facility on a mortgage).

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Examples

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If the customer has...Then... 
A lower interest rate on their existing lending facilities than the new proposed  home loan (excluding any discounts such as package) +
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  • Advise the customer that their overall cost of financing will potentially increase under the new arrangement.
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  • Ask the customer what the reason is for them wanting to consolidate their debt / refinance to a CommBank home loan.
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A shorter loan term remaining on their existing lending facilities +
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  • Ensure that the customer is aware that spreading their repayments over a longer term means that they may end up paying more overall, even if the interest rate on the new loan may be lower.
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  • Ask the customer what the reason is for them wanting to consolidate their debt / refinance to a CommBank home loan.
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An existing lending facility that the customer is having difficulty paying but you reasonably believe that refinancing will not improve their situation +
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  • Advise the customer we are unable to assist. If the customer has indicated they are having trouble paying a CommBank facility, this constitutes a hardship application and you must refer the customer to our Financial Assistance Solutions team in accordance with our usual hardship procedures. If it is an OFI debt, you should suggest they consider making a hardship application with the OFI.
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Credit Policy

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Eligible Income

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Gross Rental Income

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Definition

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Gross rental income refers to the amount of rent received by the customer prior to the deduction of real estate agent's commission, other expenses and income tax, etc. Gross rental income only applies to self-contained dwellings. Room rental and board are unacceptable. This includes rental income from NDIS properties.

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If evidence is held on file and is from different sources at the time of verification of the application (e.g. valuation is held and shows a lower figure than the rental appraisal provided), the lowest amount must be used. This excludes dated information from tax returns.

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Holiday Rental Income

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Defined as rental that is either varied or inconsistent in amount and / or regularity i.e. dependent on or determined by the time of year. Example - a holiday unit which would receive 'high' rental income during peak times (Christmas, Easter) but potentially can also receive minimal or no rental income during the quieter periods.

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National Rental Affordability Scheme (NRAS) Income

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The National Rental Affordability Scheme (NRAS) is a Federal Government initiative aimed at providing more affordable rental accommodation to lower income individuals and families. As a rule NRAS rental income is usually a set figure 20 to 30% below the normal market rental.

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Rental income received under NRAS is treated differently to that of regular gross rental income. The figure is set at the time of the purchase and increases in line with the national average. Subsequently every 3 or so years the property is appraised by an independent valuer to review and resets the rent to the current market.

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Rental Yield

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Rental Yield is a representation of the total rental income received as a percentage of the Purchase price/Owners estimate of the property.

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Rental Expenses

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Where a customer receives rental income and this is used for servicing the amount of rental expenses required to maintain the property must also be determined. Refer: Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure

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Rental expenses are not to be included as monthly living expenses and are to be captured at an individual property level.

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Note:

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The amount of rental income used in servicing will be 90% of the gross rental income less rental expenses.

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The rental expenses applied will be the higher of the customer declared/verified expenses or 10% of the gross rental income amount. This will be automatically calculated by the system.

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Example:

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Gross Rental Income $2000 x 90% (10% shading)  = $1800

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Less Rental expenses $2000 x 10% or higher of customer declared/verified expenses = minimum $200.

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$1800 - $200 = $1600 used for servicing.

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RestrictionsVerification% Used for Servicing

A maximum gross rental income yield of 7% is acceptable for servicing (applicable to residential property only). If the calculated rental yield is greater than 7% p.a. then the gross rental income is to be reduced to reflect a maximum yield of 7% p.a.

If a bridging loan is involved, rental income can be included in the servicing exercise where a formal lease agreement is in place at the time of applying for the bridging loan and the rental income will continue during the bridging period. Consideration must be given to the remaining tenancy period compared to the bridging loan period when including rental during bridging on the property to be sold.

Gross rental income

Use one of the following:

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  • Statement from a managing agent less than six weeks old immediately preceding the date of application.  Where the letter states a range for the proposed rental income then the lower figure is to be adopted
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  • Current Lease agreement1 (which may be included as part of a contract of sale)
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  • Most recent external valuation report less than 90 days old
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  • Most recent tax returns where rental properties are already owned by the customer (tax return to be from the most recent financial year).
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  • Rental appraisal from a real estate agent only if the property has not been tenanted or is currently untenanted
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Holiday rental income

Use one of the following:

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  • Most recent taxation return from the most recent financial year
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  • Most recent external valuation report less than 90 days old (i.e. estimate market rental as if rented on a normal basis)
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Notes:

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  • Proposed holiday rental income is to be confirmed via most recent external valuation report less than 90 days old (i.e. estimate market rental as if rented on a normal basis)
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NRAS rental income

Use one of the following options:

Existing rental income-

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  1. NRAS Consortium Contract
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  3. Rental statement from the managing agent less than six weeks old immediately preceding the date of application.
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  5. Most recent tax returns where rental properties are already owned by the customer (tax return to be from the most recent financial year)
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Proposed rental income (newly constructed, being constructed, off the plan)-

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  1. NRAS Consortium Contract
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  3. Rental appraisal letter less than six weeks old immediately preceding the date of application. Where the letter states a range for the proposed rental income then the lower figure is to be adopted
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  5. Rental stated on independent valuation (conducted on behalf of the NRAS Consortium) and enclosed as part of the Contract of Sale
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  7. External valuation report (i.e. customer ordered) obtained for CBA less than 90 days old
  8. +

Note:

Calculation

Existing Rental Income - adopt the actual rental income amount as stated on the NRAS Consortium Contract, Rental statement or Tax returns.

Proposed Rental Income - If a rental appraisal letter or valuation is provided, deduct 10% off the stated Market Value rental. This reduced rental amount is the verified amount which is to be used for servicing.

 

Rental expenses

Verification is not required unless:

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  • Income from 4 or more investment properties, directly or indirectly owned by the customer, is used for servicing.
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Where verification is required, you must use one of the following options for each property:

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  1. Most recent tax return showing actual expenses, or 
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  3. Profit and loss statement.
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Note:

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  • Ownership can involve properties owned with other individuals or for non-individual properties, the ownership via shareholding should be used to determine total property ownership.
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  • Example: An applicant owns 2 properties in their name solely, one joint with their spouse and one in a non-trading trust name where they have 50% shareholding. Based on this example they have ownership in 4 properties and rental expense verification would be required.
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Where verification is not required but you have been provided with documents that do not align to the expenses declared by the customer then the highest figure must be used (e.g. tax returns are held on file and expenses show a higher figure than the customer declared expenses).

Rental expenses for new investment properties can be estimated regardless of the number of rental properties owned (including properties that have been held for less than 12 months or the tax return does not show a full year of expenses).

90% of the gross rental income less rental expenses

The % used for servicing can vary depending on the circumstances of the loan. Refer to the Postcode Lookup Tool for applicable rental income policy.

Comments
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  •  The investment property asset from which the rental income is earned and any related debt (e.g. investment home loan) are to be detailed on the assets or security section in the application.
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  • The gross rental income and associated rental expenses (property expenses) must be entered against the appropriate property.
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  • You must not record this amount separately as other income in the income field of the application.
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  • Rental income may be discounted further or be excluded from servicing by the application systems based on application characteristics. Always refer to the Postcode Lookup Tool for specific rental income policy.
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  • Negative rental income may be applied to the application where rental expenses exceeds the shaded rental income amount.
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  • For applications where the customer wishes to claim the First Home Owner Grant the proposed rental income and associated tax deductibility (negative gearing) relating to the purchase property is to be excluded from servicing calculations. However where appropriate you may include the rental income and associated negative gearing for an existing investment property (Refer to the relevant requirements for each State - FHOGS). 
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  • Rental income for a serviced apartment is to be confirmed to the amount stated on the external valuation report.
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  • The count of investment properties for rental expense verification includes any new investment property where proposed rental income is included.
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  • Where rental income is combined to enter against one property address (e.g. rental income received from multiple dwellings on one title), rental expenses are to be combined and treated as one investment property in the count of properties.
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  • 1Where the most current lease agreement has expired but a continuation of tenancy clause is evident, you can verify the rental income using the expired lease agreement and a recent month’s rental credit to the customer’s account. Note: If there is a variance between the two verification documents, use the lower amount.
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Calculating Rental Yield

Gross rental income (per annum) / Property value x 100

Example

Owners Estimate Value (OEV)/Contract of Sale is $500,000

7% rental yield would be $35,000 per annum. On a weekly basis, this equates to approximately $674 per week.

If the actual rental received is greater than $674 per week, then the rental needs to be reduced down to the 7% cap for the servicing assessment.

If the actual rental received is $674 or lower per week, then no adjustment is required.

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Processes

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Release of Security Documents for Repaid Home Loans

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  • If a Customer has repaid their Home Loan and requires their loan to be discharged they need to complete the online Discharge/Refinance Authority Form and select the Loan repaid option.
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  • This can only be processed if there are no additional CBA loans current, or prior/subsequent mortgages over the property.
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  • Commonwealth Bank require a minimum of 15 business days to process the request.
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StepDescription
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Confirm the online Discharge/Refinance Authority Form is completed correctly and signed by all borrowers/guarantors.

 

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Inform the customer the Bank will debit the Land Titles Office fee as per the debit instructions on the release authority.

 

3

Email the completed and signed Authority to repaid repaidslpcsydney@cba.com.au

 

4

Group Lending Services will:

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  • Verify the details provided on the Authority and the signatures
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  • Debit the nominated account for the respective Land Title Office fees
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  • Discharge the mortgage with respective Land Title Office
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  • Return the Title deeds to the nominated person by registered mail
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Note: For states with electronic titles the customer receives a Registration Confirmation Statement instead of paper Title Deeds which is not sent by registered mail.

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Home Loan Redraw

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Need help with the finer talking points on Redraw, you can refer to the below link where you will find our Redraw guide and some of the most common FAQs like:

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  1. What is redraw?
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  3. Benefits of redraw
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  5. Accessing redraw
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  7. How it works?
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  9. Redraw vs offset?
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https://www.commbank.com.au/home-loans/redraw.html

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Frequently Ask Questions

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Credit Policy | Genuine Savings and Equity for Borrowers

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What

In cases where the Base LVR is above 90%, or for all applicants supported by a Home Guarantee Scheme, we need to confirm that the customer has savings and/or equity of at least 5% of the value of the security property.

Why

This step in the verification process ensures that the customer is unlikely to require additional funds to complete the purchase and it also safeguards transparency.

How

Below we’ve listed what we consider to be acceptable vs. unacceptable savings and/or equity sources. It’s essential that a minimum 5%1 savings and/or equity relative to the security value is verified.

At the date of the application, verify that the minimum required percentage of savings and equity meets the below criteria:

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  • Must be held in the name of the borrowers.
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  • Is in the borrowers account at the date of the application.
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  • Can be held in Australia or overseas.
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  • Was obtained from an acceptable source, as outlined in the below table
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ACCEPTABLE SOURCESUNACCEPTABLE SOURCES
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  • Funds/savings in a bank account
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  • Term Deposit
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  • Shares
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  • Gift from immediate family member2
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  • Inheritance
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  • Sales of asset (other than property)
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  • Bonus (net) and tax refund in a bank account
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  • Equity in property
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  • Funds from First Home Super Saver Scheme (FHSSS) evidenced by ATO Request Release confirmation
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  • FHOG’s
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  • Unsecured borrowings (e.g. personal loan)
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  • Builder’s or vendor’s rebate/incentive
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  • Proposed savings or rental purchase plan
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  • Savings not held in borrower/s accounts (including company/business accounts and accounts held in trust for applicants)
  • +
  • Digital currency
  • +

Notes: Acceptable sources can be held in Australia or overseas. If the customer has a CommBank account there is no need to include statements – just provide their account number in the comments. For all other sources, ensure the statement and/or Internet banking transaction listing end date is no more than six weeks prior to application date and over a one month period. For deposits paid, ensure the origin of the funds is confirmed and fits with one of the acceptable sources.

To provide evidence that the savings and equity have been held from an acceptable source, a 1 month statement is to be provided showing funds are held in the account. Providing the funds are from an acceptable source they do not need to be held in the bank account for the full month period.3

1In cases where the loan is supported by the Family Home Guarantee, we need to confirm that the customer has savings and/or equity of at least 2% of the value of the security property.

2Immediate family is defined as a parent or guardian, adult child, sibling, grandparent, aunts, uncles, spouse, former spouse or legally appointed guardian.

3E.g. A gift from an immediate family member is deposited into the customer’s CBA account the day before the application is submitted and an unconditional gift letter is provided. As the funds are held in the account at the time of application and are from an acceptable source, the customer has met the savings and equity requirements.

Note: When completing a Home Seeker application, if gift funds are not held in the customer’s account at date of application but a gift letter is held, the Home Seeker Loan can proceed without referral to a PCAA holder, providing funds are held in the customer’s account prior to the firm date of application.

 

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LAND AND CONSTRUCTION LOANS – EXAMPLE OF SAVINGS AND EQUITY

For land and construction loans the savings and/or equity needs to be calculated on the total cost. If the land is owned by the customer and they’re applying for a loan to construct a dwelling, equity in the existing land and/or additional acceptable savings can be considered when verifying savings and/or equity.

For example:

Land value/OEV$200,000
(existing land loan balance $190,500, equity held = $9,500)
Fixed Price Building Contract$250,000
Total$450,000
5% Savings and Equity required (calculated on $450,000)$22,500
Less equity in existing land$9,500 (as above)
Balance of Savings and Equity to be confirmed$13,000
The borrower needs to meet a savings and equity requirement of $22,500 with $13,000 being from another acceptable source

 

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FUNDS AND/OR EQUITY DOCUMENTATION

Provide 1 of the following documents to show the funds/equity are from an Acceptable Source and verified over a one month review period prior to the date on the loan application:

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  • Savings or account statements/Internet banking transaction listing on CommBank or other financial institution stationery
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  • Passbooks with the CommBank or another financial institution
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  • Bank statements and/or Internet banking transaction listing which show all of the following:
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    - The applicants name
    - Account number
    - Individual transactions itemised with a running account balance
    - The logo of the CommBank or other financial institution
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Verify equity held in a property that isn’t being contributed to the purchase by:

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  • Confirming property ownership is held in the applicant name via a rates notice or equivalent document
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  • Verify amount of debt against that property using a loan statement and/or Internet banking transaction listing
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  • Using an existing valuation, if held, or by adopting the owner’s estimated value as provided in the application balance sheet
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  • Calculate the amount of equity held by deducting the loan balance from the value identified in the previous point
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Here is an example:

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OEV$500,000
Existing loan$421,500
Total equity$78,500

 

Funds from First Home Super Saver Scheme (FHSSS)

To verify FHSSS funds declared by the customer on their application using the following:

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  • Transaction account statement showing the funds have been credited
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  • ATO issued correspondence outlining: +
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    • Applicant’s name
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    • FHSSS released amount
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Note: These funds do not need to be held in a bank account for a minimum of one month.

For Home Seeker applications only: you can accept an ATO FHSSS Determination Letter as evidence of the voluntary contributions made.

 

If usual requirements are not met; this includes applications supported by a Home Guarantee Scheme, a PCAA holder can consider:


 

 

 

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Credit Policy

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Security Lending Margins

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Back to Satisfactory Security

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Residential Real Property

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LVR limits

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These are the maximum allowable LVRs and a lower LVR may apply depending on application characteristics. LVRs on this page include LMI or LDP premiums as applicable. 

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The maximum LVR and whether LMI is applicable can also vary depending on the circumstances of the loan. Refer to the Postcode Lookup Tool for specific policy.

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Product/Loan type/Loan purpose/Payment typeMaximum Total LVR
StandardWith LMI/LDP 
Home Loans with Principal & Interest payments3, 480%95%
Home Loans with Interest Only payments80%80%
Investment Home Loans with Principal and Interest payments480%95%
Investment Home Loans with Interest Only payments80%90%
Externally Refinanced loans1, 2, 3, 580%90%
Personal Investment780%80%
Bridging Loans80%80%
Construction Loans2, 3, 680%90%
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For all customers refinancing their debts from another financial institution. Where the original loan purpose was for “personal investment purposes” the maximum LVR (including capitalisation of LMI) is 80%

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2First Home Guarantee (FHBG), New Home Guarantee (NHG) and Regional First Home Buyer Guarantee (RFHBG) applications have a maximum LVR of 95%

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3Family Home Guarantee (FHG) applications have a maximum LVR of 98%

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4Medico Plus+ applications have a maximum LVR of 94.99% refer to Medico Plus+ Offer

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5External refinance of construction loans is an unacceptable security

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6Customers constructing three or four dwellings will be restricted to a maximum LVR of 70%

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7Cryptocurrency or digital assets are an unacceptable purpose

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Foreign income and/or residency
Maximum LVR
Australian Citizen living and working in Australia or overseas and receiving PAYG income in AUD or a gold currency95%
Australian Permanent Resident or New Zealand Citizen living and working in Australia and receiving PAYG income in AUD or a gold currency95%
Australian Citizen living and working in Australia or overseas and receiving PAYG income in a silver currency

Australian Permanent Resident or New Zealand Citizen living and working in Australia and receiving PAYG income in a silver currency

Australian Permanent Resident living and working overseas and receiving PAYG income in AUD or gold and silver currencies
80%
Specified Temporary Australian Resident living and working in Australia and receiving PAYG income in AUD70%

All other LVR restrictions still apply, e.g. investment home loans and Line of Credit
If LMI/LDP is not available or is refused, the maximum LVR is 80%.
A lower maximum LVR may apply depending on the circumstances of your loan.

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Refer to Eligible Borrowers matrix for details. 

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Individual Security Property Value Maximum LVR
Greater than $3m to less than or equal to $5m subject to the following criteria: +
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  • Not a construction Loan
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  • CBA internal credit scoring
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80%

Greater than $3m to less than or equal to $6m subject to the below criteria:

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  • No Valuation Risk Alerts;
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  • Not a construction loan;
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  • Property must be a detached house;
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  • CBA internal credit scoring
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Located in one of the following Group B postcodes: Bondi, Bondi Beach, North Bondi, Tamarama (2026), Double Bay (2028), Cammeray (2062), Northbridge (2063), Killara, East Killara (2071), Cremorne, Cremorne Point (2090), Manly, Manly East (2095), Hunters Hill, Woolwich (2110), Camberwell East, Canterbury (3126), Brighton, Brighton North (3186)

80%

Greater than $5m to less than or equal to $10m subject to the below criteria:

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  • Not a construction loan;
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  • Property must be a detached house;
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  • CBA internal credit scoring
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Located in one of the following Group A postcodes: Bellevue Hill (2023), Bronte, Waverley (2024), Darling Point, Edgecliff, Point Piper (2027),  Rose Bay (2029), Vaucluse, Dover Heights, Rose Bay North, Watsons Bay, (2030), Mosman (2088), Palm Beach, Coasters Retreat, Currawong Beach, Great Mackerel Beach (2108), Toorak (3142)

80%
Greater than $3m to less than or equal to $5m (if the above criteria isn't met)75%
Greater than $5m to less than or equal to $12m (if the above criteria isn't met)70%
Greater than $12m to less than or equal to $30m65%
Greater than $30m60%
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LVR restrictions for home lending based on application characteristics (Medico Plus +)

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Individual Security Property ValueMaximum LVR
More than $3 million to less than or equal to $5 million - subject to all of these criteria: +
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  • Not a Land and/or construction loan; and
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  • Debt to income ratio (DTI) no greater then 6
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  • CBA internal credit scoring
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89.99% subject to Medico Plus Offer

Greater than $3 million to less than or equal to $6million subject to the below criteria:

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  • Not a construction or land loan;
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  • Debt to income ratio (DTI) no greater than 6
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  • Property must be a detached house
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  • CBA internal credit scoring
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Located in one of the following Group B postcodes: Bondi, Bondi Beach, North Bondi, Tamarama (2026), Double Bay (2028), , Cammeray (2062), Northbridge (2063), Killara, East Killara (2071), Cremorne, Cremorne Point (2090), Manly, Manly East (2095), Hunters Hill, Woolwich (2110), Camberwell East, Canterbury (3126), Brighton, Brighton North (3186)

89.99% subject to Medico Plus Offer

Greater than $5 million to less than or equal to $10 million subject to the below criteria:

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  • Not a construction or land loan;
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  • Debt to income ratio (DTI) no greater than 6
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  • Property must be a detached house
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  • CBA internal credit scoring
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Located in one of the following Group A postcodes: Bellevue Hill (2023), Bronte, Waverley (2024), Darling Point, Edgecliff, Point Piper (2027), Rose Bay (2029), Vaucluse, Dover Heights, Rose Bay North, Watsons Bay, (2030), Mosman (2088), Palm Beach, Coasters Retreat, Currawong Beach, Great Mackerel Beach (2108), Toorak (3142)

89.99% subject to Medico Plus Offer
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Acceptable Security and Acceptable Security Lending Margins

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The definitions for residential, commercial and rural property are available below.*

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Where LMI is not available a lower maximum LVR may apply depending on the circumstances of the loan.

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TypeSecurity Lending MarginLMI/LDP available (subject to above limits)PrimeCollateralNotes/References
Cash Deposit Held in a CBA Account100%No NoYes  
Residential House Property80%YesYesYesThese Maximum LVRs also apply to borrowers eligible for the First Home Owner's grant (FHOG).

Note: Hobby farms and rural securities* up to 50 hectares
are treated as residential real property for SLM & LVR purposes.
 
Rural Residential/Hobby Farm70%NoYesYesProperty size greater than 50 hectares to a maximum of 100 hectares can be considered subject to meeting the criteria outlined in rural securities.
Residential Vacant Land80%YesYesYesIncludes rural vacant land securities that are suitable for a residential building site.

Note: Where a building loan is involved, the LVR is to be applied against the 'as if complete' valuation.
 
National Rental Affordability Scheme (NRAS)80%NoYesYes 
Leasehold Property in ACT80%YesYesYesThere is no freehold estate land in the ACT instead there is a leasehold system. This means that a right to use the land for a specified term, usually for terms of 99 years. The issue of leases are governed by the Land (Planning and Environment) Act 1991 and Real Property Act 1925.

Vacant land - development must commence within a specified term e.g. For residential uses the standard clause in the lease states that construction must start within 12 months of the commencement of the lease and to be completed within 24 months.
 
Leasehold estates80%NoYesYes

The following leasehold properties are acceptable:

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    +
  • Freehold estates or fee simple (excluding the ACT);
  • +
  • Perpetual leasehold estates;
  • +
  • Non-agricultural leaseholds;
  • +
  • Term leaseholds (NSW only);
  • +
  • Strata title leasehold estates.
  • +

For all leasehold estates, a satisfactory valuation report is to be obtained and the credit facility must mature at least two years before the expiry date of the leasehold.

Note: Principal and interest repayments (interest only is unacceptable).

Sub-leases of leasehold estates80%NoYesYes

A sub-lease of a leasehold estate may be acceptable subject to the following conditions being met:

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  • An investigation by CBA’s legal department;
  • +
  • A satisfactory valuation report;
  • +
  • Principal and interest repayments (interest only is unacceptable);
  • +
  • The credit facility must expire two years before the expiry date of the sub-lease.
  • +
Commercial PropertyNilNoNo Yes

Commercial property is not acceptable:
 

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  • As prime security for Consumer Lending products; or
  • +
  • For any application involving LMI.
  • +

However, Commercial Property, as defined below, may be taken as supplementary security for Consumer Lending products to avoid the need for LMI where the security will: 

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  • Provide an overall LVR that does not exceed the combined Security Lending Margins applicable to each security type; and
  • +
  • The LVR against residential security solely is not more than 100%.
  • +

For New Loans

The ESV of the Commercial Property is to be input as Nil, thus enabling these loans to be identified as requiring 100% risk weighting for Capital Adequacy. 

Care: When residential security is released, the residual debt cannot rest solely or mainly against commercial security. The debt must be supported by residential security or cash as primary security.

Commercial Property for the purpose of this instruction will include:

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  • Industrial or commercial units.
  • +
  • Strata Titled Offices.
  • +
  • Rural Properties greater than 50 hectares unable to be mitigated for residential purposes.
  • +
  • non-complying services apartments.
  • +
  • office or factory buildings.
  • +

Specialised properties such as barristers' chambers, hospitals, theatres, schools, development sites, hotels (freehold and leasehold), motels, specialised and commercial leasehold (where the lessor and mortgagees' consent are required) or any property that needs to be valued as a 'Going Concern' are not acceptable as Supplementary security for Consumer lending products.

Serviced/Managed Apartments (complying)80%NoYesYesCare: Serviced/Managed Apartments must comply with the Serviced Apartments.
Serviced/Managed Apartments (non-complying) 50%NoYesYesCare: For Serviced/Managed Apartments that do not comply with Serviced Apartments.
Strata Title80%YesYesYes 
Stratum Title80%NoYesYesStratum estate/title in Victoria is an early form of subdivision of buildings in which the land is defined by both vertical and horizontal dimensions. It generally relates to a subdivision of a block of flats.  
Community Title80%YesYesYesNote: Community Title properties in NSW, VIC & SA are only acceptable for LMI if the development has been fully completed and not part of a multi storey complex.
Company Title80%NoYesYes

Company Title, with acceptable securities being limited to:

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  • Postcode locations A & B in NSW
  • +
  • All Postcode locations A, B, C, D, E, F & G in VIC, QLD, TAS, NT, SA & WA.
  • +
  • Statutory declaration is provided by the service company.
  • +
  • complex contains 4 or more dwellings.
  • +

Refer to: Company Title.

Mobile Home80%NoYesYesSecurity must comply with instructions listed in:
Transportable and Mobile Homes
 
Transportable Home80%YesYesYesSecurity must comply with instructions listed in:

Transportable and Mobile Homes
.

Transportable or pre-fabricated homes should not be confused with any form of "Mobile" or temporary home, which may or may not be permanently affixed to a building site. Mobile homes of any type are not an acceptable security for mortgage insurance.
 
Relocatable Home80%NoYesYesSecurity must comply with instructions listed in:

Transportable and Mobile Homes.
 

Residential Properties under construction- Under Signed Contract

(Building/Construction Loans)

80%YesYesYes

Also refer to instructions listed in:

Building/Construction Loans


Note: Owner Builder loans are unavailable.
 

Off the Plan purchases80%YesYesYes 
4 Units in one completed development80%YesYesYes 
2 units under construction in one development80%YesYesYes 
5 or 6 units which represent 25% or less of the total development80%YesYesYesLoans for five (5) or six (6) dwellings in the one development may be approved, providing the number of units does not exceed 25% of the total number of units in the development and the properties are valued on an 'in one line'* basis (i.e. Purchase price cannot be applied.)

*Note:  A market value determined on an 'in one line' basis refers to the situation where a real property has (or will have) more than one lot or unit, and the value is calculated on the basis that all of the lots or units will be sold to one buyer who intends to sell each individual lot or unit for a profit. An 'in one line' value may also be referred to as a 'held in one line' value. 
 
+
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* For the purpose of valuing only, residential real property is defined as:

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  • Dwellings used for domestic occupation (either owner occupied or tenanted) which will accommodate up to two family units (e.g free standing dwellings, strata and company title units and semi-detached dwellings) or
  • +
  • Vacant land zoned by the local government for domestic occupation (including hobby farms, rural allotments and homes on large blocks).
  • +
+

For the purposes of valuing only, commercial real property comprises the following properties:

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  • All properties used for business purposes (other than farming) such as individual properties Commercial Real Property (e.g factories and warehouses), retail properties (e.g shops), office buildings and going concerns (e.g abattoirs, hotels, caravan parks and hospitals).
  • +
  • All specialised properties (e.g child care centres, reception centres or sport complexes), even if they are associated with non-profit organisations (e.g churches, retirement villages or schools).
  • +
  • Five or more lots or units in a multi-unit residential development (e.g a block of flats), irrespective of whether this represents the entire complex or a percentage ( even minority percentage) of the total development
  • +
  • Properties where there are three or more dwellings situated on the one certificate of title.
  • +
+

For the purpose of valuing only, rural real property is defined as any farm which on its own or in conjunction with other real property has the following characteristics:

+
    +
  • Primarily used for agricultural or livestock uses.
  • +
  • Possesses commercial or potentially commercial features to produce sufficient income to meet operating expenses and sustain the farm/capital improvements (i.e it does not include hobby farms as these are included in the definition of residential real property).     
  • +
  • Vacant land zoned to allow any of the above.
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Sending Documents to the Bank

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The Commonwealth Bank is determined to avoid any unnecessary delays to your application because we know how important your customers are to you. The Bank uses imaging technology to automatically categorise and attach your documents and it is important you follow the key steps below when emailing and faxing supporting documents or any additional information to us. Following these steps will avoid the need for any manual matching by our staff and avoid unnecessary delays to your application.

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Key steps to follow when emailing documents

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Key steps to follow when faxing documents

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Key steps to follow when posting documents

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Key steps to follow when returning Executed Documents (Step 5)

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Note: The above links include the complete listing of where to send documents.

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Confirming receipt of documents emailed or faxed to the Bank

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After following the key steps, confirm your documents are held by the Bank by viewing 'Mail Item Received' activities on Loan Tracking. More information can be found in Loan Tracking Process. Please allow up to an hour for documents to be received and automatically attached to your application.

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Note: You should view the 'Mail Item Received' activities in Loan Tracking before you re-send any documents. Duplications are reviewed manually and this will only delay your application.

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Related links

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Full Paperless Application Process

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Paperless Top Up Process

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Contact Us (including where to send documents)

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Quick Reference Guide

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Simpler Liability Verification

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SLV allows eligible customers to utilise simplified document verification requirements for their new home loan or refinance (internally or from Other Financial Institutions).

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Where eligibility criteria is not met, the standard verification process for commitments must be followed.

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Eligibility
Examples of when to use which Simpler Liability Verification process for Home Buying vs Simpler Liability Verification for Refinance
Process – Simpler Liability Verification for Home Buying
Process – Simpler Liability Verification for Refinancing
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Eligibility 

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EligibilityExcluded Loan Purposes and types:

To be eligible for the SLV, your applicant/s must:

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  • Have an LVR of less than or equal to 80% with no LMI/LDP
  • +
  • Have a positive net monthly servicing (NMS)
  • +
  • Hold a clear Comprehensive Credit Reporting (CCR) history
  • +
  • Have no reliance on security or servicing guarantor(s) or require alternate servicing
  • +
  • Borrowing in a personal name only and no more than two borrowers
  • +
  • If any other commitments are being refinanced into the new loan (e.g. car finance, personal loan), they must have CCR conduct available.
  • +
+
+ If your applicant/s is refinancing, the following criteria must also be met: +
+
    +
  • Be refinancing a Home Loan held for at least six months (we also allow internal refinance)
  • +
  • Borrowing in same name(s) as the loan being refinanced
  • +
  • Hold a clear Comprehensive Credit Reporting (CCR) history on the loan being refinanced with no late repayments for the last 6 months.
  • +
+
+   +
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+ All other existing criteria as per Eligible and Excluded Borrowers policy must be met as well as acceptable and unacceptable security requirements +
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  • Refinance Exception Assessment applications
  • +
  • Construction loan (unless fully drawn when repaying OFI loan)
  • +
  • Property share
  • +
  • Bridging loans
  • +
  • Refinance of OFI reverse mortgages or equity unlock loans
  • +
  • Any business or commercial purposes
  • +
  • Where the new CommBank loan uses a commercial asset for equity or servicing
  • +
  • Home guarantee scheme applications
  • +
  • Shared equity applications
  • +
+


All applications are subject to credit approval and credit officer reserve the right to request further documentation or decline an application.

+

Note: If the applicant/s do not meet the eligibility then proceed with the standard refinance process

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Process - Simpler Liability Verification

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StepDetail
1.

Determine whether your customer is eligible for SLV as per the above eligibility criteria.

2.

Verification of Liabilities and Commitments

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    +
  • Enter all commitments into the application. You do not need to obtain documents to evidence these commitments or account conduct at this stage.
  • +
  • We will rely on the information obtained through CCR to verify the commitments and account conduct where a customer’s personal other financial institutions (OFI) Credit Card, Home Loan or Personal loan is held with an Australian financial institution and is in a personal name.
  • +
  • If the loan involves a refinance of Home Loan, the loan being refinanced must have been open for at least 6 months or a home loan being refinanced and the full 6 months of CCR conduct will be reviewed. Conduct will be considered satisfactory if there is a ‘0’ in all the six complete months reviewed (with the exception of an ‘R’ or ‘P’ in the most recent month). Any other scenario (i.e. combination of numbers and letters) will make the application ineligible for SLV and the standard application process will apply.
  • +
  • If any other liabilities that are being refinanced into the new loan are not visible in CCR, the SLV process cannot be followed and the standard application process should apply. We will review account conduct for each individual liability (including any liabilities being refinanced) based on the last 6 complete months of CCR data from the application date (e.g. for an application created in mid-July, the period under review will be conduct in months January to June).
  • +
  • Where an account has not been open for the full 6 months, credit will review the complete months based on conduct available since the account was opened (e.g. if an account has been open for 4 complete months, 4 months’ of data will be reviewed). Where CCR shows account conduct sores of a ‘2’ or higher in any month reviewed, the application will be ineligible for SLV and the standard application process will apply.
  • +
  • Note: Credit may request additional documents to assist with their assessment of the application. You will need to provide any additional documentation they require to reduce delays in assessment.
  • +
  • Provided all SLV requirements have been met, no additional documents will be required for liabilities which do not appear via CCR. Continue to have a Monthly Living Expenses conversation with your customer and capture this as part of the application.
  • +
3.

Where the application meets all Simpler Liability Verification requirements and the above process has been met, you must include the following in your comments:

SIMPLERVERO2022

Ensure all other standard comments are included and application is aligned with the minimum standards.

Note: Credit may request additional documents to assist with their assessment of the application for example – for non CCR evident liabilities

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SMS Notifications to customers

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All applicants will be sent SMS Notifications when their loan is ready to settle and after settlement has been completed.

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For Construction loans an SMS will be sent after each progress payment, and also when the final progress payment is due.

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To ensure your customer receives the automatic SMS notifications, please follow the below steps during the application submission process:

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    +
  • Pre-position your customers about the new SMS contacts
  • +
  • Explain to your customers they will receive SMS messages for each individual application they are listed on (if applicable)
  • +
  • Confirm a valid mobile phone number for all applicants (required for the SMS notifications to be successful)
  • +
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About SMS Notifications

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The table below demonstrates how the SMS messages that will be sent to applicants are timed to align with the existing notifications you receive and highlights the action required. You will continue to receive notifications via email, on CommBroker Loan Tracking and via our Call Centre.

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SMS Customer ContactBroker NotificationNext Steps
Ready to Settle - Purchase"Ready for Settlement"Customer to follow up with their solicitor to book settlement.
Ready to Settle - RefinanceThe Bank will liaise with all parties to facilitate settlement.
Settlement Complete - Purchase"Settled"No action required
Settlement Complete - Refinance
Progress Payment Advice"Progress Payment Made"No action required
Final Inspection DueNilCustomer to provide (signed) Builders Final Progress Payment Claim to the Bank allowing sufficient time for the Final Inspection and Payment to be made
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Text in SMS Notifications

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For your information the full SMS text for each contact is shown below:

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  • Ready to Settle - Purchase: "We are ready to settle your loan. Please contact your solicitor about your settlement date. Thank you for choosing the Commonwealth Bank."
  • +
  • Ready to Settle - Refinance: "We are ready to settle your loan. We will contact all parties shortly to arrange settlement. Thank you for choosing the Commonwealth Bank."
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  • Settlement Complete - Purchase: "Congratulations! Your home loan settlement is complete. Thank you for choosing the Commonwealth Bank."
  • +
  • Settlement Complete - Refinance: "Congratulations! Your home loan settlement is complete. Thank you for choosing the Commonwealth Bank."
  • +
  • Progress Payment Advice: "We are happy to advise you that a progress payment to your builder has been completed. Thank you for choosing the Commonwealth Bank. Please do not reply".
  • +
  • Final Inspection Due: Congratulations! Your home is nearly complete. Please allow at least 7 business days for the final property inspection and payment to be made to your builder
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Split Banking Indigenous Business Australia (IBA)

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Introduction

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Indigenous Business Australia (IBA) provides housing loan products, to enable Indigenous Australians to purchase their first home (in most cases). Indigenous Business Australia’s (IBA) Indigenous Home ownership program aims to increase the level of home ownership among Aboriginal and Torres Strait islander people.

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The Bank, together with IBA is able to provide “split banking” finance options to assist borrower(s) complete their purchase. This will involve the borrower(s) having separate loans with the Bank and IBA.

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Finance approval can be offered up to a combined maximum borrowing of 100%. CBA finance is available up to a maximum of 80%, with the remaining contribution from IBA finance and the client’s funds. Refer to the following table for examples of split options (finance approval) offered by IBA to assist the borrowers complete their purchase.

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Commonwealth Bank
Indigenous Business Australia (IBA)
Customer Funds*
40%
60%
0%
55%
45%
0%
80%
17%
3%
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Note:

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  • Initial applications may be homeseekers
  • +
  • Clients have the abiltiy to use their own funds towards the purchase
  • +
  • Indigenous Business Australia (IBA) pre-approved finance will only be valid for 3 months. (If IBA pre-approved finance has expired, please redirect the borrower(s) to contact IBA)
  • +
  • The Bank in all cases will hold first mortgage on the secured property
  • +
  • Refer ‘IBA Split Banking Loans Frequently Asked Questions’ for further details.
  • +
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Procedure for dealing with new Split Banking IBA loan applications

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Note: The Bank's usual credit policies apply to IBA Split Banking loans (e.g. Verification checks and the property meeting the Banks usual security requirements).

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Step
Process
1

Prior to submitting an application, identify and confirm clients have pre-approved finance from Indegenous Business Australia and are within 3 months of the original approval date.

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  • Provide a copy of all pre-approved correspondence with all supporting documentation
  • +

Note:

+
    +
  • Lenders Mortgage Insurance (LMI) and Low Deposit Premium (LDP) are not available
  • +
  • On the basis that the Bank’s exposure will be limited to 80% or less, evidence of Savings and Equity for borrowers is not required.
  • +
2

Complete the application as per the normal Full Paperless Application Process

Note:

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    +
  • Within the application record the IBA loan as a liability by using the current Standard Variable Rate over a 30 year term.
    Refer Calculating Product Commitments for further details
  • +

 

3

Ensure that you enter the following in your online comments ‘Application is part of Split Banking Indigenous Business Australia (IBA)’

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+

Note:

+
    +
  • Lending Services will prepare all loan security documentation
  • +
  • The Bank will forward the Deed of Priority (IBA) to the relevant state of the secured property
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Submitting Amendments to Home Loan Applications

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All amendments requiring a new credit decision are to be submitted to the Bank via CommApply or your Broker Head Group preferred software in order for the application to progress. 

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The following changes require a new Credit Decision and must be submitted as an online amendment using CommApply or Broker Head Group (BHG) preferred software:

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    +
  • Changes to the Loan Purpose
  • +
  • Changes to the Loan Term
  • +
  • Changes to the Repayment Type
  • +
  • Changes to the Loan Amount (e.g. Valuation shortfall)
  • +
  • Changes to add/remove or change loan split/s
  • +
  • A Reduction in Income
  • +
  • Removing an Applicant or Guarantor
  • +
  • Increases to Liabilities (including changes to dependents)
  • +
  • Decreases to Assets
  • +
  • Changes to the Security Position (including when you are converting a HomeSeeker application to a firm home loan application).
  • +
  • Changes to Loan Features (e.g. adding MAV, FHOGS, FASTrefi® etc,)
  • +
  • New Rate lock request for loan applications in progress (See Rate Lock Process)
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  • 90 days has passed since creation of original CCC schedule and all documents including any outstanding supporting documents have not been returned.
  • +
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All other changes to an application (e.g. adding a new applicant or guarantor to the application) will require that a new application be submitted, with existing in progress application to be withdrawn.

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Note: Providing solicitor details or updated address for Off-the-plan securities for applications that are already approved and ready for settlement do not require an Amendment to be submitted, CBA will obtain these details from the documents you provide.

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Note: New, current verification documents will need to be obtained to confirm no changes from the initial submission/approval, with the exception of annually/one-off produced documents where there has been no change e.g. self-employed income, court orders, ATO documents, HECS, etc.  

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Acceptable changes:

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You MUST capture and advise us of any significant changes in the customers’ circumstances or the loan requirements by submitting an amendment to the home loan application. Where there are no adverse changes, we may continue to honour the previous credit decision within 90 days, or when a HomeSeeker application converts to a full approval (with a Contract of Sale). Credit will provide a new credit assessment if they identify any adverse changes.

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The below table provides examples of non-adverse changes where we may honour the previous credit decision:

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If there has been a change in the ...Then, we may honour the previous credit decision if ...
Loan Approval +
    +
  • The revised loan purpose is directly comparable to the original loan purpose.
  • +
  • The revised loan purpose must still be acceptable and any additional credit criteria relating to a specific purpose must be met.
  • +
Loan Amount +
    +
  • The amount sought hasn't increased (excludes any increases resulting from a change to the application fee).
  • +
Repayment type or options +
    +
  • The change is from Principal and Interest to Interest Only or Interest in Advance (maximum Interest Only or Interest in Advance period allowed is 5 years); or
  • +
  • The change is from Interest Only or Interest in Advance to Principal and Interest.
  • +
Loan Term +
    +
  • The proposed loan term hasn't increased.
  • +
Personal details +
    +
  • The number of dependents hasn't increased; or
  • +
  • The employment status has changed from casual or part time to full time; or
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  • The age of the applicant has changed but hasn't increased / shifted up into one of these segments for the first time:
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    • 61-66
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    • 67+
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Income +
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  • The income hasn't decreased.
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Commitments +
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  • The net servicing position remains a surplus; or
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  • The net servicing position remains a deficit but hasn't deteriorated from the most recent assessment (i.e. net deficit hasn't increased); or
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  • There are no new commitments; or
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  • The proposed loan repayment hasn't increased (including changes in product type where the proposed loan repayment has not increased).
  • +
  • Accept changes to the proposed loan repayment if the increase is due to:
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    • The inclusion of an Interest Only period or the increase in an Interest Only period of up to 5 years.
    • +
    • An interest rate increase and the loan is in the process of being documented (excluding Home Seeker Loans). Note: interest rate changes covers SVR changes and/or discount changes)
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Assets and/or liabilities +
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  • The balance sheet surplus has increased; or
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  • The balance sheet surplus has decreased but there's enough cash (or similar liquid assets and investments) to complete the funds position.
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Property value +
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  • The value has increased and the loan is supported on normal lending margins, e.g. the value of the home increases from the owner's estimated value of $740,000 to $760,000, so a reduced Loan to Valuation Ratio (LVR) of 75% applies. This also includes an increase in the value of a property for applications involving bridging finance or Lenders Mortgage Insurance (LMI), e.g. applications involving LMI - LVR reduces from 84% to 82%, or the value has decreased and the loan is supported on normal lending margins.
  • +
  • For applications involving bridging finance where the value of the property to be sold has decreased, the approval may be affected if there is an impact to the servicing and/or residual position.
  • +
Non-credit related information  +
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  • A spelling error has been corrected.
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  • The repayment method has been updated.
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  • The solicitor's details have been added.
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  • The Rate Lock feature has been added.
  • +
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What you need to do

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If you use CommApply:

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Refer to the CommApply – Reference Manuals located on CommBroker for more details on how to submit an online amendment.

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If you use Broker Head Group software:

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Contact your Broker Head Group IT Support or your software trainer for more details on how to submit an amendment online.

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For detailed instructions on emailing or faxing documents, please refer to Sending documents to the Bank

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Support for customers with a home loan +

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Where to go for help

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Hear tips1 from our Personal Finance Expert, Jess Irvine, that may help you with the rising cost of living. 

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Financial support +

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Are you experiencing financial difficulty?
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If you need help with repayments we encourage you to reach out to us early, so we can help find the right solution for you.

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See how easy it is to manage your home loan repayments online
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You can manage repayments, change loan types, see your loan balance and transactions all in the CommBank app and NetBank.

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Support with managing your expenses +

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More support & services +

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Cost of living support +

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Discover tools, tips and guidance articles to help you with the everyday cost of living.

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Tell me more + +

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Access external support services +

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In addition to contacting us, you may also find these external support services helpful if you’re experiencing financial hardship.

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Find the latest government grants or rebates you may be able to claim +

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Answer a few simple questions in NetBank or the CommBank app and we’ll help you find grants, rebates and concessions you may be eligible to claim. 

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Try Benefits Finder + +

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Tools & tips for managing your money +

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More everyday finance tips + +

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Try different scenarios with our loan repayments calculator +

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See how changes to repayments, interest rates or length of your loan can impact your current home loan.

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Home loan repayments calculator + +

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FAQs +

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    Why have my required repayment amounts increased?

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    Your minimum required repayment may have increased because one or more of the following things have happened:

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    • The interest rate for your home loan has increased. View our customer support page for our latest rate change information
    • +
    • Your fixed-term, interest-only or introductory interest rate period has ended, so the interest rate used to calculate your repayment amount has changed
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    • You’ve taken money out of your available redraw balance.
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    If I have an existing collections or hardship arrangement, does this impact my existing arrangements?

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    If we’ve agreed to a payment deferral or for you to pay less than your minimum payment, please continue to comply with the agreed terms. We’ll contact you at the end of your current arrangement and work with you in light of this change to your minimum required repayment amount.

    +

    If you’re paying your minimum repayments plus extra to clear any arrears, you’ll need to pay the increased minimum repayment plus the extra to clear the arrears in the agreed time. If you’re unable to do so, please contact us and we will amend your payment arrangement so that we can continue to support you.

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    If you have any questions around your agreed payment arrangement, please call 13 30 95 between 8am and 9pm Monday to Friday or 9am to 2pm Saturday (Sydney time).

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Things you should know +

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    An Everyday Offset is a transaction account linked to your eligible Standard Variable Rate home loan or Investment home loan. Any money you put into your Everyday Offset reduces the balance on which we charge interest. This means you’ll only be paying interest on the difference.

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    Applications are subject to credit approval. Full terms and conditions will be included in our loan offer. Fees and charges are payable. Interest rates are subject to change.

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    As this advice has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances before acting on this advice.

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    The Bank makes no representation about the future direction of interest rates.

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+ + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/policy/CBA/Process/switching-process.html b/policy/CBA/Process/switching-process.html new file mode 100644 index 0000000..e4d7685 --- /dev/null +++ b/policy/CBA/Process/switching-process.html @@ -0,0 +1,365 @@ + + + + + + + + + + + + + + + + + + + + switching-process + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Processes

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Switching (or Split) Loans Process

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Back to Processes

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A request to Switch or Split a Home Loan or Viridian Line of Credit can be made in the following ways:

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1. Customers may call 13 22 24 (during these operating hours) to arrange for their request to be processed over the phone.

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If the request falls under the following scenario’s it cannot be completed over the phone:

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  • The loan is in joint names and the method of operation is 'All Must Sign' or 'To Be Advised'.
  • +
  • The switch is to or from an Interest in Advance loan
  • +
  • The switch is to an Interest Only loan where the period is greater than five years at a time
  • +
  • The switch is to an Interest Only loan where the switch request is within 180 days of the original loan funding date
  • +
  • The switch is between low documentation loans
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  • Splitting a portion of an existing loan
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  • A package concession is being applied for at the same time as the switch request
  • +
  • The loan requires guarantor written consent
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  • The switch is from a No Fee Variable Rate loan
  • +
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2. Customers may be able to complete their request through Netbank.

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Digital Self-Service Guide – Home Loan Splitting

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How to Video

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3. Brokers may arrange for a Switch or Split of a Home Loan or Viridian Line of Credit per the below processes:

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When filling out sections 2 or 3 of the Loan Switching Request Form (001-070), if your customer selects:

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    +
  • Your requested date, we will apply the reference rate that’s applicable on the day the form is submitted, provided the date they select is within 30 days.
  • +
  • The date this form is processed, we will apply the reference rate applicable on the day the form is submitted.
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  • On the expiry date of your current fixed or discounted period, we will apply the reference rate applicable on the day the form is submitted, provided the expiry date is within 30 days.
  • +
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If the rate changes after the form has been submitted and the customer would like to take advantage of this rate, you will need to re-submit the Loan Switching Request Form with the new rate.

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You cannot submit a switch/split/refix for more than 30 days in advance regardless of current loan type.
 

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For Principal and Interest to Interest Only switches
StepDescription
1

Check that the customer is eligible to switch to Interest Only:

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    +
  • Requested IO term does not exceed 5 years for Home Loans and 10 years for Investment Home Loans, for the life of the loan
  • +
  • There will be a minimum of 5 years remaining on the contracted loan term at the expiry of the proposed IO term
  • +
  • The loan account must have been funded for a minimum of 180 days
  • +

If the customer is ineligible to switch to IO but still wishes to be considered for a future IO period, they may submit an internal refinance request provided this meets their needs and objectives.

Note: Do not proceed with request if the customer advises they are experiencing financial hardship and refer to CommBroker - Financial Hardship

2

If the customer is eligible to switch to Interest Only:

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    +
  • Provide the customer with the Interest Only Switching fact sheet
  • +
  • Advise customer to call the Interest Only Specialist team on 1300 057 072 between 8:00am and 6:00pm (AEST). The Interest Only Specialists will assist the customer with their request and complete a serviceability assessment
  • +
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For Interest Only Extensions
StepDescription
1

Check that the customer is eligible to extend their Interest Only period:

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    +
  • Requested IO term does not exceed 5 years for Home Loans and 10 years for Investment Home Loans, for the life of the loan
  • +
  • There will be a minimum of 5 years remaining on the contracted loan term at the expiry of the proposed IO term
  • +
  • The loan account must have been funded for a minimum of 180 days
  • +

If the customer is ineligible to switch to IO but still wishes to be considered for an IO extension, they may submit an internal refinance request provided this meets their needs and objectives.

Note: Do not proceed with request if the customer advises they are experiencing financial hardship and refer to CommBroker - Financial Hardship

2

If the customer is eligible to extend their Interest Only period:

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    +
  • Proceed to step 1 below
  • +

Note: In some instances depending on the circumstances of the loan the bank will require a serviceability assessment for an IO extension, in these instances the switch request will be returned to you. Advise customer to call the Interest Only Specialist team on 1300 057 072 between 8:00am and 6:00pm (AEST).

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For All Other Switches
StepDescription
1

Complete the Loan Switching Request form located at the back of the Switching Terms and Conditions and arrange for all borrowers and guarantors (if applicable) to sign.

The customer must retain the Switching Terms and Conditions booklet.

Check and complete the relevant sections as detailed:



If the customer has chosen to switch to a fixed rate loan they need to be made aware that an Early Repayment Adjustment may be applicable, and acknowledge this by signing the Early Repayment Adjustment Acknowledgement section on the switching form.

Note: To ensure you receive notifications and visibility through CommBroker Loan Tracking, please ensure that you complete the "Staff/Broker Details" on page 1 of the Loan Switching Request.

Applicable Reference Rate for Switches to fixed, Splits into fixed or Re-fixes

When filling out sections 2 or 3 of the Loan Switching Request Form (001-070), if your customer selects:

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  • Your requested date, we will apply the reference rate that’s applicable on the day the form is submitted, provided the date they select is within 30 days.
  • +
  • The date this form is processed, we will apply the reference rate applicable on the day the form is submitted.
  • +
  • On the expiry date of your current fixed or discounted period, we will apply the reference rate applicable on the day the form is submitted, provided the expiry date is within 30 days.
  • +

If the rate changes after the form has been submitted and the customer would like to take advantage of this rate, you will need to re-submit the Loan Switching Request Form with the new rate.

You cannot submit a switch/split/refix for more than 30 days in advance regardless of current loan type.

2

Where applicable, obtain Guarantor's written consent for a switch to, or extension of and Interest In Advance or Interest Only repayment type. 

If the guarantor is a family member providing their own property as a security for the loan (Family Security Support), the loan is ineligible for interest only repayments until the guarantee is released.

For other guarantor types (including martial/de facto, property share, non-personal and directors), if the switch is to interest only repayments discuss with the guarantor separately to the borrower that:

+
    +
  • Their consent is required for the switch and they have a right not to consent.
  • +
  • Interest only repayments will increase the total interest over the life of the guaranteed loan.
  • +
  • Interest only repayments do not reduce the balance of the loan which may increase the duration of their liability.
  • +

Note: Guarantor written consent is required prior to the switch being processed.

3

Complete the following additional steps if the existing loan is a Fixed Rate or Guaranteed Rate Loan

+
    +
  • Advise the customer to contact 13 22 24 to find out the amount of the Early Repayment Adjustment or Early Termination Interest Adjustment (ERA/ETIA)
  • +
  • The call centre will contact the customer once the calculation is complete, advise the amount applicable and send out the necessary forms if the customer wishes to proceed.
  • +
4

Email thirdpartyservices@cba.com.au

As the request is processed by Mortgage Services, you will receive notifications upon certain application milestones dependant on your preferred contact method. For a list of the different notifications you may receive, please refer to the Maintenance Loan Tracking page.

Note: If a Home Loan requires a switch as well as a Transfer (Owner-Occupied to Investment & vice-versa), please submit them as separate emails/requests. Sending them together in a single email may cause delays.

+

 

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Customers and or Guarantors will receive the following after the request has been processed:

+

Customers

+
    +
  • For a switch - A Home Loan/Investment Home Loan statement will automatically issue with a statement message as confirmation.
  • +
  • For switching to and from a Home Loan or from a Viridian Line of Credit- a Letter of Variation as confirmation of the switch. Customers will only be able to switch the outstanding Viridian Line of Credit balance to an eligible Home Loan Product.
  • +
  • For a split - a Letter of Variation as confirmation that their existing loan has been split.
  • +
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Guarantors

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  • For a Switch (that requires Guarantors consent and acknowledgement prior to implementing) - A copy of the executed Loan Switching Request (001-070) to each guarantor with the Guarantor Confirmation of Home Loan Switch Covering Letter.
  • +
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+

Tracking

+

You can track the progress of all your Home Loan Maintenance Requests via CommBroker Loan Tracking. Please refer to the Maintenance Loan Tracking page for more information.

+

 

+

Switching Low Documentation Loans

+

Low Doc loans can be switched to another loan type (after funding) in accordance with the switching policy for the applicable loan type. 

+

 

+

Lenders Mortgage Insurance (LMI)

+

Refer to the table below to ascertain LMI requirements for Low Doc facilities

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If the LVR isThen
equal to or < 60%no LMI is payable by the bank or customer provided all product requirements are met
>60% and equal to or <80%the loan is subject to LMI cover and the premium is payable by the customer
+

 

+

Changing from a Low Documentation Loan to a standard (non-Low Doc) loan 

+

Low doc loans can be changed to another standard (non-Low Doc) loan by completing the Low Documentation Loan change request (005-174)

+

Note: For all other loan changes i.e. switching between loan types and repayment options, you must complete the Loan Switching Request

+

 

+

Eligibility Criteria

+

Customers may change from a Low Documentation Loan (Low Doc) to a Non Low Documentation Loan (Full Doc) in the following two instances:

+

1. Low Doc Loan is not LMI insured and the following conditions have been met:

+
    +
  • Low Doc Loan has been funded for greater than 36 months
  • +
  • Has had no account arrears or late payments and good conduct of all accounts, AND
  • +
  • Low Doc Loan type is not changing i.e. fixed, variable
  • +
+

2. Low Doc Loan (LMI or non-LMI) where there has been a subsequent Non Low Doc Loan and the following conditions have been met:

+
    +
  • the customer has provided full financial information for the subsequent Non Low Doc Loan
  • +
  • Has had no account arrears or late payments and good conduct of all accounts, AND
  • +
  • Low Doc Loan type is not changing i.e. fixed, variable
  • +
+

Note: Facilities not eligible under the above criteria should be submitted as a full application for consideration.

+

 

+

For eligible requests

+
    +
  • Complete the Low Documentation Loan Change Request (005-174)
  • +
  • Where request is as a result of the approval of a subsequent Non Low Doc Loan please note form with application details
  • +
  • Your clients will need to sign this request
  • +
  • Submit via e-mail to Third Party Services as a Maintenance application for your state
  • +
+

 

+

Applications outside of the eligibility criteria

+
    +
  • Submit a full application including financial and income statements
  • +
+

 

+

Interest Only Switching Fact Sheet

+

Allowable and non allowable switches and split loans

+

Switching Request Terms and Conditions and Loan Switching Request Form

+

Fees

+

Loan Switch form Direct Debit Clarification Process


+

 

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+ Interest Only (IO) vs Principal and Interest (P&I) Simulator +
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Digital Home Loan splitting Tool

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Password - splitting

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Processes

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Top Up (Loan Increase) Process

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Back to Processes

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Step

Process

1

Ensure the customer is eligible for the Home Loan Top Up application.

+
    +
  • If the customer is eligible, proceed to Step 2
  • +
  • If the customer is ineligible, you will be required to submit a full home loan application for internal refinance and select Top Up as a feature to the loan. (Refer to the Full Paperless Application Process)
  • +

Note: 1 Year Guaranteed Rate, 12 Month Discounted Variable Rate and 3 Year Special Economiser / Rate Saver loans paying interest only will require a full home loan application

2

Before referring the customer to 13 22 24 to complete the Top Up customers can nominate to receive the Notice of Variation (NOV) online via NetBank (the NOV is the simplified loan security document that replaces the full loan contract). All applicants must have access to NetBank prior to submitting the application.
 

If the customer does not have NetBank access, advise the customer that access can be easily obtained by one of the following methods:

+
    +
  • Contact NetBank Help Desk (13 22 21, 24hr/7 days) and once they pass ID checks, can be registered immediately; or
  • +
  • If the customer has a CBA key card or CBA credit card and they know their telephone banking password, they can request NetBank access online and receive an ID/password instantly. Please click here to access NetBank.
  • +
  • You and the customer can complete the CommBank Customer Connect form and request Online Banking registration. Correct submission of this form will result in the customer receiving a call back from Commonwealth Bank to complete the request.
  • +

If any of the above methods are not suitable, proceed by submitting a full home loan application for internal refinance and select Top Up as a feature to the loan.

Note: If it is determined that additional documents are required to be issued with the Notice of Variation, the system will automatically default to issue these documents to the customer by post.

3

 Process for application submission:

Direct Lending (13 22 24)

+
    +
  • Advise the customer to dial 13 22 24 (Operating hours listed here) and follow the prompts for new lending.
  • +
  • The customer will then be prequalified for the Top Up and checked for eligibility before the Top Up submission begins
  • +
  • Where the Top Up application is approved you will continue to receive trail commission in line with current commission structure
  • +
  • Note: In the circumstance where a Top Up application is declined the Top Up lender will first refer the customer back to their broker and offer them the brokers contact details before exploring any other options with the customer. All Direct Lending calls with customers are recorded. If the loan is refinanced by a CBA lender, the broker will no longer be eligible for commission. 
  • +
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Top Up Product Conversion Table

+

Some products will get converted to a different product after Top Up funding. Following is a list of all such products.

+

 

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Product GroupCurrent ProductEnd product after Top Up funding
Variable Rate Home/ Investment Home Loans12 Month Discounted Variable RateStandard Variable Rate
   
 3 Year EconomiserEconomiser
 EconomiserEconomiser
 Standard Variable RateStandard Variable Rate
 No Fee Variable RateNo Fee Variable Rate
   
 3 Year Special Rate SaverRate Saver
 Rate SaverRate Saver
   
Fixed Rate Home/ Investment Home Loans1 Year Guaranteed RateStandard Variable Rate
 1 Year Fixed RateStandard Variable Rate
 2 Year Fixed RateStandard Variable Rate
 3 Year Fixed RateStandard Variable Rate
 4 Year Fixed RateStandard Variable Rate
 5 Year Fixed RateStandard Variable Rate
 7 Year Fixed RateStandard Variable Rate
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Notes:

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The loan will convert to the applicable rate relevant to their loan purpose based on the existing repayment type.

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If the customer requests a switch from the End Product, this is treated as a separate request and processed after full funding has occurred. Switching fees for this will not be charged.

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Processes

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Top Up on Existing Loan with Servicing Guarantors

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Back to Processes

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Personal Borrowers

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A loan for personal borrowers (i.e. where all borrowers are either individuals or individuals acting as trustees for a trust) cannot be topped up if there is an existing servicing guarantor or joint servicing guarantor on the loan.

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When a 'personal borrower' customer is seeking to Top Up their home loan or investment home loan and the existing loan has a servicing guarantor or a joint servicing and security guarantor, the customer must:

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  • submit a full application for a refinance of the existing loan plus the additional funds required without the guarantor, or
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  • submit a full application for a refinance of the existing loan amount plus the additional funds required with the former servicing guarantor as a co-borrower where they meet the eligibility criteria
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Decisioning OutcomeThen
PassIf the customer passes servicing without the servicing guarantor, the customer will receive the full amount of credit (including the required Top Up amount)
DeclineIf the customer does not pass servicing without the servicing guarantor and does not pass all other lending criteria the refinance request will not be able to proceed. The borrowers existing home loan will still be honoured with the servicing guarantor.
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Non-Personal Borrowers

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There  is no restriction for Top Ups for non-personal borrowers (i.e. where at least one borrower is a company or a company acting as trustee for a trust).

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Note: You will need to obtain the Monthly living expense for the Guarantors (Company Directors/Sole Proprietaries). This amount should be recorded in the comments section of the application

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Fees and Charges

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Due to customers with an existing servicing guarantor or a joint servicing and security guarantor needing to apply for a refinance to obtain additional funds, these customers:

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  • will be charged an establishment fee of $300 (instead of $600)
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Products

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Top Up (Loan Increase)

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Back to Top Up

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FeaturesBenefits
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  • 2,000,000 maximum amount
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  • Customers can Top Up their CBA or Colonial Home Loan or Viridian Line Of Credit account using one of the following methods: +
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    • Broker (by completing an internal refinance with a top up feature).
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    • CBA Branch Network or by phone via Direct Banking (13 2224), and
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  • Minimum increase amount $10,000.
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  • If the existing loan is a fixed or guaranteed interest rate:
    - an Early Repayment Adjustment (ERA) / Early Termination Interest Adjustment (ETIA) will be payable on the existing balance and
    - the new maximum loan amount must be negotiated at current interest rates.
    Alternatively, your customer may choose to establish a separate loan account, although a Loan Service Fee will be charged on the additional loan account.
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  • Top-ups are allowed on all existing solutions. The interest rate cannot remain on an introductory interest rate unless the Top Up borrowing represents more than 50% of the total new debt.
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  • Loans may be rewritten over a maximum Contracted Loan Term of 30 years (from the date of top-up funding), subject to the usual credit test for Acceptable Repayment Term.
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  • Existing special repayments must be either included or excluded in the new maximum loan amount contract.
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  • Top ups funded on a progressive basis convert to interest only during the progressive period. Interest charging date will convert to 15th monthly until loan is fully drawn. Customers who have a Top up funded on a progressive basis must meet payments by direct entry during the interest only period. Subject to an acceptable security position being maintained, customers may fund entire loan and place funds in either the related account, redraw or MISA facility (this will ensure principal and interest repayments continue).
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  • The customers instalment date remains the same and new instalment will apply one full month from anniversary date following funding.
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  • LMI premiums (if applicable) will be calculated on the new loan amount using current LMI policy.  Previous LMI premiums paid will be subtracted from the amount payable.
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  • Existing customer information in CBA is used to assess the credit risk profile resulting in reduced manual verifications.
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  • Customers will keep the same loan/account number
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  • Simplified loan documentation, a Notice of Variation (NOV) replaces the full loan contract. Customers can choose to receive a NOV via NetBank. Customers can also opt to receive a SMS alert when NOV is delivered to NetBank.
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  • Funding process is automated and removes the need for manual funding.
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For all current commission structures and information please refer to your Head Group.

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Top Up Eligibility

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If you answer ‘Yes’ to any of the following questions, then the application is ineligible for the Top Up application and an internal refinance with a top up feature must be completed.

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  1. Is there a change to existing security (including prior or subsequent mortgages)?
  2. +
  3. Is there a change to existing Borrowers or Guarantors?
  4. +
  5. Is there a requirement for any CBA debt with the same security to be refinanced/ repaid from the proceeds of the top up?
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  7. Does the loan require progressive payments?
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  9. Was the existing loan funded within the last 6 months (NOTE: This includes final progress payments)
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  11. Is the existing loan an Interest Only loan that has less than 6 months to expiry of the interest only period?
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  13. Does the purpose of the top up differ from the current structure of the loan i.e. Investment purpose on Owner Occupied Home Loan?
  14. +
  15. Is the existing loan in the name of a Company or Trust?
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  17. Is the existing loan a CBA Staff Home Loan?
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  19. Is the existing loan an overdraft (except Viridian Line of Credit or Colonial Line of Credit)?
  20. +
  21. Is the existing loan an Equity Unlock Loan for Seniors?
  22. +
  23. Is the existing loan an Interest in Advance loan?
  24. +
  25. Is the purpose of the loan or the existing loan for Bridging Finance?
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  27. Is cash the sole security for the existing loan?
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  29. Was the previous loan application on this loan (either new or Top Up) prior to 01/11/1996 and involved a Guarantor?
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  31. Does the loan to be topped up have a $0 balance or has a credit balance?
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  33. Was the existing loan originated via HomePath?
  34. +
  35. Does the loan involve a servicing guarantor and/or does the customer topping up have another loan which involved a guarantor?
  36. +
  37. Does the security on the loan include a Company Title property?
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The following features cannot be applied to a Top Up Application:

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  • Switching
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  • Rate Lock
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  • New Split Loan
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  • Loans not fully funded
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  • Loans to repay an OFI Home Loan
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Top Up Process

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Processes

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Transfer between Home Loan (HL) and Investment Home Loan (IHL) Types

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Back to Processes

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There are two types of loans and this process will help meet our customer’s changing circumstances during the lifecycle of their loan.

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Eligibility Criteria

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If The:Eligible to transfer from an
Investment Home Loan to a
Home Loan
Eligible to transfer from a
Home Loan to an
Investment Home Loan:
Loan is fully funded for more
than six months.
Loan is in arrears.
Loan has undrawn funds/in
progress construction loan
Loan purpose was originally
for purchasing or refinancing
residential property
Loan has a deceased
customer(s)
Loan has a Variable Interest
Rate
Loan is a Fixed Rate*
Investment Home Loan is a company.
Investment Home Loan that involves a
Trust and the Trust will claim tax
deductibility on the loan
Investment Home Loan that involves a
Trust and the Trust will not claim tax
deductibility on the loan, receive any
rent and at least one or more of the
beneficiaries will reside in the property
on a permanent or periodic basis
Loan has additional non-residential
securities, e.g. cash security
Loan is no longer used for
investment purposes.
Change in purpose is related
to new lending (The loan must be
transferred when the customer
returns the CCC Schedule
Security property address is
the same as their residential
address
Loan purpose was originally
for personal purposes or
personal investment
Loan has one security
property and it is now owner
occupied
Loan has one security
property and it is now used
for investment
Loan has two security
properties and are both
owner occupied
Loan has two security
properties and one is now
owner occupied and one is
now for investment
Loan has three or more
security properties
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Loan term extension
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Notes:

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*ERA applies to customers breaking the Fixed Rate

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**These requests require further assessment to determine eligibility. You must complete the Loan Purpose Transfer Request Form - Home Loan, Investment Home Loan and Viridian Line of Credit (VLOC) and send it to thirdpartyservices@cba.com.au for further review

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Customers wanting to switch to Interest in Advance payments cannot switch from a Home Loan to an Investment Home Loan. This must be completed as a standard refinance application with the existing Home Loan repaid.

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Note: The term Owner Occupied includes non-investment properties that customers may use for holiday homes i.e. not for investment purposes.

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Note: If a Home Loan requires a switch as well as a Transfer (Owner-Occupied to Investment & vice-versa), please submit them as separate emails/requests. Sending them together in a single email may cause delays. 

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Not Eligible to Transfer between Home Loan and Investment Home Loan

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You must follow the standard refinance application process for requests that do not match the eligibility criteria.

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Loan purpose incorrectly setup at origination

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Where the loan purpose was incorrectly set up at origination, if:

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  • The loan purpose was incorrectly selected during the original application
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  • Negative Gearing and Rental Income was not included in the original application
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  • The Loan has been funded for less than six months
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The Customer(s) always intended the loan to be for Owner Occupied or Investment Purposes

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Transfer Scenarios

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If……
Then……
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  • Is completing a new application to purchase a new property and has an existing Home Loan; or
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  • Requests a top up to their existing Home Loan and tells us they are receiving rental income on the property
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StepAction
1Identify the property and related loans that need to be transferred
2Complete the Serviceability Calculator to determine serviceability for your customer, including any rental income as part of the new finding or top up. Negative gearing can be applied to the current Home Loan that is transferring to an Investment Loan
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  • Determine if the related loan features (e.g. term, repayments, type) suit your customers' needs and objectives:
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  • If yes, proceed to the loan application
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  • If no, review the customers options such as switch, internal refinance etc.
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4See Procedure below
Is completing a new application to purchase a new principal place of residence (PPR) property with a tenancy lease agreement expiring after settlementSee: Credit Policy / Acceptable and Excluded Purposes: Properties with existing tenancy lease agreements
Requests to switch from Principal & Interest to Interest Only or Interest Only extension and they are not eligible to switch

If they are not eligible, follow the existing switching to Interest Only process. See Interest Only

Requests to switch from Principal & Interest or Interest Only or Interest Only extension and they are eligible or conditionally eligible to switch + + + + + + + + + + + + + + + + + + + +
StepAction
1Follow the existing switching to Interest Only process. See Interest Only
2Complete the Switching to Interest Only Process
3See Procedure below
Wants to transfer their Home Loan to an Investment Home Loan +
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  • Identify the property and related loan(s) that need to be transferred
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  • See Procedure below
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Wants to transfer their Investment Home loan to a Home Loan +
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  • Identify the property and related loan(s) that need to be transferred
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  • See Procedure below
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The customer advises us in passing that their residential loan purpose has changedNo action is required.
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Procedure: Processing a transfer request between Home Loan (HL) and Investment Home Loan (IHL) Types

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Complete the following steps when transferring between Home Loan (HL) and Investment Home Loan (IHL) Types

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StepDescription
1Ensure that the borrower/s meet the eligibility criteria before proceeding.
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  • Complete the Loan Purpose Transfer Request Form - Home Loan, Investment Home Loan and Viridian Line of Credit (VLOC )
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  • Tell the customer(s) that once we accept their request, then a notice of variation will be issued by mail.
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Note:

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  • If an incorrect loan type was selected at the time of the original application and the loan is fully funded for less than six months and providing the borrowers always intended the loan to be for owner occupied purposes, you can submit the transfer request
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  • Borrower will need to meet the above eligibility criteria as well as a check to ensure that no rental income or investment benefits were applied to the original loan application.
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  • The transfer of loan purpose must be completed, otherwise settlement may be delayed to new funding
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3Email Thirdpartyservices@cba.com.au with a completed copy of the loan purpose transfer Form.
4

The Bank will complete the checks to confirm the customer meets the requirements and if accepted will transfer the loan purpose and send a Notice of Variation (NOV) to the borrower/s. The NOV sent to the borrower/s does not need to be signed and returned to the Bank. A confirmation e-mail will also be sent to the broker advising that the request has been completed.

Note:

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  • The Bank will send an email advising the following if the eligibility has not been met: +
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    • Transfer requires updating or changing to meet the eligibility criteria
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    • Transfer is declined as eligibility criteria not met. You must advise the customer and offer the refinance option
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Request a Viridian Line of Credit (VLOC) Limit purpose transfer

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In the event a customer’s VLOC purpose changes, the customer can request to transfer the Loan purpose from an Investment VLOC to a Personal VLOC or from a Personal VLOC to Investment VLOC.

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VLOC purpose selected in error

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Eligibility

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  1. Discuss the customer's purpose for the VLOC to confirm if the VLOC is used or intended to be used for investment or personal purposes.
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  3. For guidance on selecting the correct VLOC purpose, see Loan purposes.
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  5. Accounts must meet all of the following:
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    • The VLOC account isn't over the limit.
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    • The loan purpose must align to the primary security use.
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    • A new VLOC account has been open for more than 6 months
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    • An existing account converted to a VLOC, the limit has been in place for more than 6 months
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  7. Borrower(s) must acknowledge all of the following:
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    • They can continue to meet the monthly interest payments and charges associated with the VLOC
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    • They're not aware of any recent and future changes that will affect their ability to make these payments without financial difficulty.
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Note: If the Bank find the account is not eligible for a transfer, you will be notified.  

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Procedure: Processing a Loan Purpose Transfer Request for a Viridian Line of Credit (VLOC)

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This procedure provides the detailed steps required to process a loan purpose transfer request for a VLOC.

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Step Description 

1

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  • Ensure that the borrower(s) meet the eligibility criteria before proceeding.
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2

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Note:

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  • If an incorrect loan purpose was selected at the time of the original application and the loan is fully funded for less than six months and providing the borrowers always intended the loan to be for owner occupied purposes, you can submit the transfer request.
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  • Borrower(s) will need to meet the above eligibility criteria as well as a check to ensure that no rental income or investment benefits were applied to the original loan application.
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  • The transfer of VLOC loan purpose must be completed, otherwise settlement may be delayed to new funding.
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3

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  • The Bank will complete the checks to confirm the customer meets the requirements.
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If form is...
Then...
Accepted +
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  • The Bank will transfer the loan purpose and send a NOV to the borrower(s) – this does not need to be returned to the Bank.
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  • A confirmation e-mail will also be sent to the broker advising that the request has been completed.
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Declined +
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  • The Bank will send an email advising the Broker if the eligibility has not been met: +
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    • Transfer requires updating or changing to meet the eligibility criteria
    • +
    • Transfer is declined as eligibility criteria not met.
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  • The effective date of the transfer is the date CBA receive the signed form. CBA will action the form and complete the Loan purpose transfer.
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Once we have processed the request, customers will see the following message displayed on their statement confirming the change - Your loan purpose has been changed to (Personal/ Investment).
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Trust Investigations

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A Trust Investigation is required when the:

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Total aggregate of CBA credit facilities (retail and commercial) to the Trust (as borrower or security provider) is or will be greater than $500,000

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Where the application involves a trust investigation, a signed and stamped copy of the Trust Deed (and any associated variations/supplements from the Trustee) must be provided to the Bank as part of the supporting documentation.

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Note: We can use a Trust Investigation already held by the Bank provided there are no changes to the Trust or the loan structure. Lending Services will investigate and determine if a new Trust Investigation is required.

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The Trust Investigation fee is charged up front and is non-refundable, even if the loan is withdrawn.

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Lending Services will arrange for the Trust Investigation to be completed. A completed and signed Direct Debit Request (DDR Service agreement Personal Loan/Home Loan (000-258) must be provided with the supporting documentation when a Trust Investigation is required in order for Mortgage Services to charge the fee.

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To learn more about Trust Investigation fees please refer to Home Loan Bank Origination Fees.

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Where the application does not involve a Trust Investigation, only an extract of the Trust Deed which provides the following information needs to be provided to the Bank:

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  • The full name of the trust
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  • The full business name (if any) of the trustee in respect of the trust
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  • The type of trust
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  • The country in which the trust was established
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Credit Policy

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Unacceptable Security

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Properties that are not acceptable as either prime or supplementary security include:

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  • Pensioner or aged care units that cannot be owner occupied and have common community facilities and a letting agreement to an onsite manager eg. Hostels, Residential Care Facilities and Retirement Villages.
  • +
  • 5 or 6 dwellings in the one completed development, which represent more than 25% of the total development (dwellings can be on one title or separate titles).  
  • +
  • Specialist Disability Accommodation – NDIS properties
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  • Construction of greater than 4 units on the same title.
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  • Properties in the process of being completed on an owner builder basis.
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  • More than 6 dwellings in the one development regardless of the percentage of total development.
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  • Commercial property is not acceptable as prime security. Specialised properties such as hospitals, theatres, schools, development sites, hotels, motels or any property that needs to be valued as a going concern are not acceptable as prime or supplementary security for consumer lending products.
  • +
  • Any property held in the name of a superannuation fund.
  • +
  • Shares, business assets such as fishing licences, debtors or stock.
  • +
  • Water licences that are not attached to the land are also unacceptable security.  In addition, the valuation of properties with water rights must be for the house and land only.  An “in use value” which includes associated water rights cannot be applied
  • +
  • Specialised student accommodation where the units are generally bedsitters and the complex contains specific community and study rooms
  • +
  • Student accommodation units e.g. specialised units where the units are generally bedsitters and the complex contains specific community and study rooms  
  • +
  • Boarding house/hostel
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  • Land/improvements contaminated
  • +
  • Properties subject to 'Licence to Occupy'
  • +
  • Properties under a 'Time Share' arrangement
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  • Properties with 'Lease of Life' covenants on title
  • +
  • Leasehold estates within New South Wales National Parks and Wildlife (e.g. Kosciusko leases) have already been investigated by Legal Services and are not to be extended as security (i.e. a nil margin is to apply).
  • +
  • State Environmental Planning Policy (SEPP) Seniors Living
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  • Company title units which do not comply with the prime security requirement
  • +
  • Display Homes
  • +
  • Mobile or transportable homes where they are not permanently affixed with services connected e.g. plumbing and electricity
  • +
  • Moiety title 
  • +
  • Purple title
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  • Property/ies held by registered proprietors as ' tenants in common' to an allocated share within the whole property(e.g. One twelfth share as tenant in common in a whole residential home unit block, not the individual residential unit).This can be determined by the following methods: +
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    • Contract of Sale of land - References in the 'Land' field(i.e. title particulars) to shares as a tenant in common (e.g. One twelfth share as tenant in common in 100 Smith Road, Neutral Bay being Lot 1 Plan 79453 and being Folio Identifier 1/79453B entitling the purchaser Flat 1, 100 Smith Road, Neutral Bay)
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  • Title search - Folio identifier in a letter (e.g. 36/8588A) and reference in the 'Land' section (i.e. title particulars) to shares in a Lot and Deposit Plan (e.g. One sixth share in Lot 36 in Deposit Plan 8588A)  
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Unacceptable security for Lender's Mortgage Insurance (LMI) or Low Deposit Premium (LDP)

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In addition to the above properties, the following are unacceptable security as either prime or supplementary for security for secured consumer credit facilities requiring LMI or LDP:

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  • All company title units
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  • Company share title
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  • Stratum title
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  • Dual key access
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  • All serviced apartments
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  • Commercial property
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  • Any type of residential property that also supports a commercial facility/loan
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  • Any leasehold estate (other than ACT)
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  • Mobile or temporary homes
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  • Relocatable homes
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  • Properties under the National Rental Affordability Scheme (NRAS)
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  • Cash
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  • Land/home size greater than 50 hectares
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  • Vacant land size greater than 11 hectares
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  • Living area size less than 40 square metres
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  • Security boundary located within 50 metres of high voltage transmission lines
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  • Any property or an individual unit within a building/development that is known to have non-compliant cladding
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  • Any property that is not 100% used for residential purposes
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  • Any property where security includes a second mortgage (unless the first mortgage is Defence Housing Loans or Colonial State Bank)
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  • Property located on an island with no sealed road connection to mainland
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  • Property situated on Norfolk Island
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Processes

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Valuation Shortfall and Dispute Process

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Back to Processes

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A Valuation Shortfall occurs where a valuation report is received and the value is less than the value of the owner’s estimate or contract of sale price.

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Where there is a valuation shortfall the first step should always be to determine:

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  • If the loan can proceed with Lenders Mortgage Insurance (LMI) or the Low Deposit Premium (LDP)
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  • If the loan can be restructured by reducing the loan amount; or
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  • If additional security is available to bring the debt within normal lending margins so LMI/LDP is not required.
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Where you cannot restructure the loan and believe a query is warranted you may query the valuation with the Valuer if it meets the Commonwealth Bank's dispute criteria.

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Dispute Exclusion Criteria

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You cannot dispute a valuation if:

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  • You receive a decision to use the internal value
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  • The new security position is within normal lending margins (i.e. LMI/LDP is not applicable).
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  • The valuation is more than 90 calendar days old.
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  • Desktop Valuations*
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*For any Desktop valuation that has returned with a lower value than the OEV or COS value, you will have the option to press the Request Short Form button rather than the Query valuation button. Only use this feature if the returned Desktop valuation does not meet the clients lending needs.

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When you press the Request Short Form button, you are required to read and agree to the requirements provided in the warning box, then you will be taken to the Order screen of CommVal. Refer to the CommVal – How do I Guide.

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To Dispute the Valuation

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Process

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StepDescription
1Where the valuation is ordered by the Bank via CommVal, a notification is received that the valuation has been completed and is available for review through CommVal.
2Once reviewed, if the decision is to query the valuation, then click ‘Begin’ to the task View valuation report/query response task in the assignments section.

You'll see the Query valuation button will become available.
3Click Query valuation to query the valuation report and select the query type relevant to the issue you want to raise.

Note:
If your query is both a value and non-value query for the same report, you will need to select A query of the value, based on additional information, and add sufficient comments to support both elements of the query.
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  • You need to present evidence or a fact-based argument to support a higher valuation.
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  • Comparable sales are considered the best supporting evidence ideally no older than 6 months and the sales need to have occurred prior to the inspection date. Outline why each additional sale you provide to support your query is either superior or inferior to your customer's property
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  • Be clear, concise and professional when entering your query comments
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4Click Submit query.

Once the query is submitted, you will be able to upload relevant evidence for the valuer to review. Please note: do not upload an OFI valuation as this is considered a privacy breach.

The valuer will respond to your query within 1 business day with a response. You will receive an email notification advising you of the outcome of your query including any relevant information.
5

Once notified, review the valuer’s response to your query, available in the Report tab of CommVal:

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If the query response is...Then...
Agree +
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  • The valuer has agreed to update the valuation report.
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  • A new valuation report will be available in CommVal once it has been submitted by the valuer.
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Note: Where a value change has been made, the report will be reviewed by the VST before it will be made available to you.

Partially Agree +
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  • The valuer has agreed to update the valuation report based on the query, but not all elements of the query have been agreed to.
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  • A new valuation report will be available in CommVal once it has been submitted by the valuer.
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  • Review the commentary provided by the valuer in the query response card to ensure you are satisfied with the elements of your query that have not been agreed to.
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Note: Where a value change has been made, the report will be reviewed by the VST before it will be made available to you.

Disagree +
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  • The valuer hasn't agreed to update the valuation report.
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  • Review the commentary to understand why the valuer has decided not to change the valuation report.
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  • For non-value queries, if you aren't satisfied with the response raise another query.
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  • For value queries, if you or your customer isn't satisfied with the response, you can submit a VST review by clicking the Request VST Review button in the Report tab. The case will be picked up by the VST who will assess the next steps.
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6Once the query or review process is complete and if an application is in progress, advise the Bank of the next steps i.e. send through an amendment for the application to proceed if required
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Credit Policy | Verifying Transaction Account/s, Account Conduct and Commitments / Expenditure

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What

An applicant’s ongoing financial commitments and expenditures are captured to determine their ability to service a loan. To do so, we must:

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  • Determine which commitments need to be captured, based on who the borrowers are;
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  • Identify all of the applicant’s commitments and capture them in the application (disclosed and undisclosed);
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  • Verify the commitments and check account conduct and include all supporting documentation when required;
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  • Capture the applicant’s monthly living expenses;
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  • Where the applicant receives rental income, capture the associated rental expenses as part of the Rental Income calculation.
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Why

It’s important that all necessary information is captured correctly, and any supporting documents provided exactly match the application. This ensures we can make a decision on the application the first time around

How

Requirements for capturing and verifying commitments and expenses are detailed below.

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Overview of Commitments / Monthly Living Expenses / Rental Expenses
Capture Commitments
Transaction Account Review and Undisclosed Commitment Check
Verify commitments and Check Account Conduct
Commitment/Liability and Account Conduct Declarations
Monthly Living Expenses
Rental Expenses and for Investment Properties

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OVERVIEW OF COMMITMENTS / MONTHLY LIVING EXPENSES / RENTAL EXPENSES

There are three main categories of commitments and expenses that need to be captured as part of the application. The applicant’s commitments and expenses must be correctly categorised to ensure their application is accurately assessed.

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Commitments (also referred to as liabilities)Monthly Living Expenses (MLE)Rental Expenses (from an investment property)

Commitments are ongoing financial debts or facilities. They are typically repaid or held over an extended period of time (e.g. over a year) and are bound by contractual terms. Commitments include fixed commitment repayments (such as loans) or limit facilities (such as credit cards) and generally cannot be easily cancelled or stopped without settlement.

Existing commitments are those which existed prior to taking out a home / investment home loan and all are required to be captured when determining an applicant’s serviceability. 

 

 Monthly living expenses refer to all other expenditure associated with the cost of living, including regular necessary spending, such as electricity and groceries, as well as discretionary spending (e.g. Pay TV, luxury items etc.).

To ensure that we are able to provide the applicant with an appropriate loan amount that they can afford, living expenses should be captured as accurately as possible. The applicant’s declared living expenses should include existing expenses that will continue to be incurred, and any new expenses that will be incurred after the loan is funded. It does not include investment property expenses (these are captured as rental expenses where rental income is used for servicing).

Sole use of the Household Expenditure Measure (HEM) is not an acceptable way to capture living expenses and may result in the inability for an applicant to meet their new home loan commitments.

For additional guidance on capturing MLE as well as household details, refer to Monthly Living Expenses.

Rental expenses include all expenditure required to maintain an investment property. Rental expenses are not to be included as MLE, but rather a reduction of rental income, captured at an individual property level.

It does not include mortgage repayments, interest, depreciation, one-off repairs and maintenance expense

s, capital improvement costs or write-offs, or loss of rent due to vacancy periods.

 

Where an applicant receives rental income the amount of rental expenses required to maintain the property must also be determined.

For additional guidance on capturing rental expenses, refer to Gross Rental Income.

 

 

 

Examples of commitments and living expenses are included below (but are not limited to):

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CommitmentsMonthly Living Expenses (MLE)Rental Expenses (from an investment property)
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+ Fixed Repayment Commitments +
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  • Home Loans / Investment Loans
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  • Personal Loans (including short term loans, such as Wizard Wallet, Nimble, Speckle, etc.)
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  • Hire Purchase / Equipment finance (e.g. Flexirent)
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  • Business Loans
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  • Store interest-free finance paid over an extended period of time, with no fixed repayment
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  • Fixed repayment plans (e.g. Denticare)
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  • Novated lease. Note: Novated leases are paid as part of an applicant's salary package. You're only required to verify the repayment amount for these facilities. A payslip is an acceptable verification document for Novated leases.
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+ Limit Facility +
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  • Viridian Lines of Credit
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  • Overdrafts
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  • Credit cards
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  • Commercial credit cards
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  • Business lines of credit
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  • Credit limit facilities
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  • Some Buy Now, Pay Later facilities (e.g. Zip Money)
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  • Charge cards with a limit.
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+ Other +
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  • Margin loans
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  • Child maintenance
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  • Centrelink debt
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  • Court ruled debt
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  • Australian Taxation Office (ATO) debt
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  • Government study and training support loans (including HELP)
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  • Rental payments or board (included only if still payable after new home / investment loan is funded)
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  • Conditional gifts.
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+ Basic Living Expenses (included in the HEM comparison) +
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  • Food and groceries
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  • Utilities (electricity, gas, water etc.)
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  • Primary residence maintenance costs
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  • Strata and other body corporate fees (on own dwelling)
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  • Phone and internet
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  • PayTV and subscriptions (e.g. Netflix, Spotify)
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  • Tertiary and public education and training (excluding loans such as HELP etc.)
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  • Clothing and personal care
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  • Transport and auto
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  • Registrations and repairs
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  • Medical, health and fitness
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  • Insurance
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  • Recreation, travel and entertainment
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  • Childcare
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  • Pet care
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  • Purchases made using some Buy Now, Pay Later facilities (e.g. Afterpay, StepPay)
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  • Fines
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  • Charge cards without a limit (includes Flexible Payment Option 'FPO')
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+ Additional Living Expenses (excluded from the HEM comparison) +
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  • Gardening
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  • Secondary residence costs – e.g. holiday homes
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  • Private school fees*
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  • Personal insurances – e.g. life insurance
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  • Beauty treatments
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  • Overseas travel
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  • Recreational vehicle expenses and insurances
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  • Annual land and property tax
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Note: It is important to ensure these are input in the correct category (Basic or Additional) in the calculators due to the comparison to HEM.

Rental expenses include:

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  • Strata and other body corporate fees
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  • Property management fees
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  • Insurances
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  • Council rates 
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  • Land tax
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  • Utilities
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  • Ongoing repairs and maintenance
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Rental expenses don’t include:

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  • Mortgage repayments 
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  • Interest
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  • Depreciation
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  • One-off repairs and maintenance expenses
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  • Capital improvement costs or write-offs
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  • Loss of rent due to vacancy periods

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* Private school fees:

Private and/or independent school fees may be excluded from additional living expenses (ALE) where the customer has confirmed the costs are covered by a third party e.g., applicant’s parents, family member etc. This must be supported by documentary evidence from the customer and must include:

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  • A Statutory Declaration from the customer confirming their awareness and willingness to make other arrangements in the event the third party ceases to cover their child/ren’s private school fees; and
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  • A letter from the third party confirming they are covering the child/ren’s private school fees for the remaining duration of the child/ren’s education.

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Leave comments in the application and image a copy of the supporting documents.

Note: Where the customer has pre-paid the private school fees for the remaining duration of the child/ren’s education and the expense will cease, there is no need to capture the private school fees in additional living expenses. Obtain and image a copy of the documentary evidence to the application e.g., a copy of the receipt, paid tax invoice etc.

 

Buy Now, Pay Later (BNPL) facilities:

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  • BNPL facilities, which are paid over a short period of time in equal instalments, have a small limit (generally no more than $2,000), and do not incur any interest or fees when paid within that period. Expenditure using these facilities should be treated as a living expense and captured in each relevant category (e.g. BNPL used to purchase clothing should be captured under ‘Clothing and personal care’ MLE category). Examples include AfterPay, Zip Pay and StepPay.
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  • BNPL facilities with a reusable set credit limit paid over an extended period of time that incur interest and / or fees should be treated the same way as a credit card commitment (i.e. as a commitment and not a living expense). For example, Zip Money.
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  • Some BNPL providers may have varying product options (e.g. Humm), or are offered by a credit card provider (e.g. Latitude Pay). You must understand from your customer the nature of the facility to determine if it's to be included in their living expenses, or captured as a commitment.
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Charge Cards:

A traditional charge card is a type of credit card that has no set limit, no interest rate and the balance must be paid off in full every month (otherwise a fee will be charged). If your customer tells you they have a charge card, confirm if it has a limit as this will determine how it should be captured. Indicators that a card has a limit include:

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  •  If the customer advises that there is a limit; 
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  • A limit is quoted on the statement; 
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  • If the statement has a minimum percentage payment of the closing balance (e.g. if the minimum payment equates to 2.5% of the closing balance), or if it quotes an interest rate.
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  • Note: A Flexible Payment Option (FPO) is where a client selects a limit to have a regular payment and is a feature of an AMEX charge card . Where this is evident, the card should still be treated as a charge card as no limit applies to the spending on the card and this FPO limit does not represent a card limit
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If your customer's charge card has...Then...
A limitThe charge card must be captured as a commitment in the same way as a credit card.
No limitExpenses incurred on the charge card should be included in monthly living expenses and no verification is required. However, the balance of the charge card must be captured on the balance sheet.

 

 

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CAPTURE COMMITMENTS

 

An applicant’s commitments need to be captured in their Financials to ensure that we can appropriately assess their loan and DTI ratios.

The commitments required to be included in an application, will depend on:

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  • Whether the borrower is personal or non-personal; 
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  • What is the source of income being used to service the application; and 
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  • Whether the borrower provides any servicing guarantees to other entities.
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For guidance on which commitments need to be captured, refer below:

 

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 If the commitment is held under a...
Personal nameSole trader/partnershipCompany
Source of income used for servicing PAYG
Include in applicant’s personal liabilities

A Include in applicant’s personal liabilities
✘*
Self-employed income from a Sole Trader / Partnership
Include in applicant’s personal liabilities

A Include in applicant’s personal liabilities
✘*
Self-employed income from a company
Include in applicant’s personal liabilities
N/A
Include repayments in the Company Loan repayment field as part of self-employed income

* You don’t need to capture company commitments in the borrower’s personal balance sheet if:

Simple Verification is being used to capture self-employed income from a company; or
There’s no reliance on an applicant's self-employed income from a company for servicing, and the applicants are just shareholders (no servicing guarantee); or
There’s no reliance on an applicant’s self-employed income from a company for servicing, and the applicant is a servicing guarantor. However, you'll need to confirm and include in the application comments that the business, from which the self-employed income is derived, is trading profitably and any business liabilities have been included for servicing. Refer to Eligible Income > Self-Employed for more details.

 

 

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TRANSACTION ACCOUNT REVIEW AND UNDISCLOSED COMMITMENT CHECK

You will need to review one month’s primary transaction account statement or Internet banking transaction listing for any on-going commitments or liabilities that may have been overlooked. If you find any, confirm the details with the customer and include in the application.

A customer’s primary transaction account(s) includes the account where your customer’s primary source of income (e.g. PAYG salaries, government payments, income from business used in servicing) is credited and where most payments/direct debits are made from. As the main purpose of this check is to find undisclosed commitments, if the customer operates from an account that is different to their primary transaction account, you must check both/all accounts.

 

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If...Then...

You receive a referred decision outcome on submission with the description ‘Outside Bank Criteria’.

Screenshot below of the Activity tab in ApplyOnline with ‘Outside Bank Criteria’ comment.

Supply one month’s primary transaction account statements and/or internet banking transaction listing for an undisclosed liability check.

Notes:

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  • ‘Outside Bank Criteria’ will automatically trigger for REA. 
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  • There may be other instances where Credit may require a PTA check to finalise the assessment.
  • +

 


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VERIFY COMMITMENTS AND CHECK ACCOUNT CONDUCT

Once all commitments/liabilities have been entered into the application, each commitment must be verified and account conduct checked. The type and amount of documentation required to be submitted for review, will depend on what the commitment is and whether it is visible in Comprehensive Credit Reporting (CCR).

Verification and account conduct check of commitments found by the Bureau / CCR

Where a customer’s personal OFI Credit Card, Home Loan or Personal Loan is held with an Australian financial institution and is in personal names, Credit will rely on information obtained through CCR (if available). This data is used to:

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  • Verify the commitment/liabilities details (i.e. account ownership, account number, limit or balance etc.)
  • +
  • Check the account conduct for each individual commitment/liability by reviewing the last 6 complete months of CCR data from the application date.
  • +

You are able to determine whether documents are required to be submitted by reviewing the Credit Report available in Financial Passport by following the process below.

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StepDetail
1.

Ensure all commitments/liabilities that are visible in CCR are included within the application.

Note: If a commitment has since been closed, but is still visible in CCR, the commitment must be still be included in the application and evidence of closure provided.

2.

For each individual commitment/liability, review the last 6 complete months of CCR data from the application date (e.g. for an application created in mid-July, the period under review will be months January to June). Where an account has not been open for the full 6 months, review the complete months based on conduct available since the account was opened (e.g. if an account has been open for 4 complete months, 4 months’ of data will be reviewed).

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If during in the review period the following is visible...Then...
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  • All zeros; or
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  • All zeros, with a P or R in the most recent completed month reviewed.
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Ensure the commitment/liability is included in the application. No documentary evidence is required to be provided.
The applicant is currently up to date, at the time of application and a zero is observed in the most recent completed month, but late payments have been observed over the review period.Ensure the commitment/liability is included in the application. Include an explanation for any late repayments from your customer in the application comments. No documentary evidence is required to be provided.
Any other situationEnsure the commitment/liability is included in the application. Obtain documentary evidence that the customer is up to date with their repayments and include explanations from your customer in the application comments for any late repayments.

Note: We may still request additional documents to assist with their assessment and processing of the application (e.g. for debts being refinanced). You will need to provide any additional documentation they require to reduce delays in assessment.

 

Verification and account conduct check of commitments where CCR data is unavailable

When CCR data is unavailable for a commitment/liability, or the commitment/liability is held in a non-personal name or with an overseas financial institution (OFI), refer to the below table for verification and conduct requirements.

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Commitment/LiabilityDocumentation and verification requirements
OFI loans and limit facilities (such as Credit Cards, Home Loans and Personal Loans)

Please provide bank/loan statements or internet banking transaction listings with end date of no more than 6 weeks old from the date of the application.

The following information must be verified:

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  • Account holders name
  • +
  • Account number
  • +
  • Limit or balance (including any redraw facility)
  • +
  • Evidence of the most recent required repayment
  • +

One or a combination of documentary information sources can be used to verify the relevant information listed above, including but not limited to:

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  • Statements (paper, PDF, electronic)
  • +
  • Online transaction listings
  • +
  • Online account summaries
  • +
  • Where the OFI liability does not provide statements or transaction listings, the following evidence can be provided:
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      +
    • Loan contract, schedule or correspondence from the provider showing the account holder’s name, repayment amount and balance and
    • +
    • A transaction listing/statement showing the most recently required debit to
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    +
      +
    • the provider for the same repayment amount appearing on the loan schedule/contract
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Note: Additional information must be captured in your application however documentary evidence is not required (e.g. remaining loan term, interest rate, repayment amount and type, remaining interest only term etc.).

Note: Where the commitment is held by an overseas financial institution and the document provided is in a foreign language, your customer must provide a copy of the documents with an English translation from a translator at the level of professional translator (or above) currently accredited by the National Accreditation Authority for Translators and Interpreters Ltd (NAATI). The document and the translation must be sent to the application.

OFI loans and limit facilities which have been newly established within the past month so there is no evidence on CCR and the first statement has not been issued yet

Obtain a letter/document from OFI which confirms the new liability and limit or loan amount approved. The document must include the account holder’s name and either the repayment amount + loan amount (for fixed facilities) or limit (for limit facilities).

Include clear application comments to advise that the above document(s) have been obtained as the CCR data for this commitment has not started reporting yet.

Margin LoansVerify loan details to margin loan statement and include the outstanding balance in the balance sheet.
Lease + + + + + + + + + + + + + + + +
If the lease is...Then...
Deducted via salary sacrifice

Ensure the full repayment amount is included.

Refer to instructions in the Eligible Income - Salary Sacrifice Arrangements page.

Paid via direct debitRefer to requirements  for OFI loans and limit facilities above.
Rental and board

Rental and board is only required to be verified if it will continue after the loan funding.

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ArrangementVerification documents required
Rental Payments made to a Real Estate agent or via private lease agreement

One of the following:

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  • 1 month's transaction account bank statements and/or Internet banking transaction listing
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  • Current lease agreement
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  • Statement or letter from the managing agent (not acceptable for a private lease agreement).
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Rent or board paid to parents or related family member. This is only required where the declared rent or board is more than $650 per month ($150 per week).

 

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  • Letter from parent or related family member
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Rent or board free arrangement (excluding spouse), e.g. applicant is living at home and not paying rent or boardA notional amount of $650 per month ($150 per week) is to be included in the application and servicing calculations for customers.
Rent or board free arrangement when living with spouse, where the spouse holds the lease agreement/mortgage title and is not an applicant.No verification required. Notional rent does not need to be applied.
Workplace arrangement with employer to have their rent / accommodation paid for or subsidisedProvide evidence of the employer provided rent via a payslip or employment contract.

Note: Where a borrower has declared they’re paying rent or board which is less than $650 per month, the minimum acceptable rental amount of $650 per month must be used (unless it is a rent free arrangement when living with spouse). If you believe that notional rent should not apply, ensure you include details in the application comments.

 

Child maintenance (non-court ruled)

Verify the amount declared by the applicant to one of the following:

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  • 1 month's transaction account statements; or
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  • 1 payslip showing the payment.
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  • Note: For shared custody arrangements, refer to the Monthly Living Expenses page on how to capture the commitment and household details
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Child maintenance (court ruled)

Verify the amount declared by the applicant to both of the following:

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  • 1 month's transaction account statements or one payslip showing the payments; and
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  • Family Law Court Order.
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  • Note: For shared custody arrangements, refer to the Monthly Living Expenses page on how to capture the commitment and household details
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Centrelink debt

Verify the total Liability amount owing and repayment amount declared to the following:

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  • Centrelink statement showing total liability.
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Note: Where the repayments are being deducted directly from the customer’s current Centrelink payment, only the Centrelink statement showing the total liability and repayment amount is required.

Court ruled debt

Verify the repayment amount declared to the following:

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  • Court Order.
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Australian Tax Office (ATO) debt

Verify the total Liability amount owing and repayment amount declared to the following:

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  • ATO issued correspondence/statement outlining the repayment schedule.
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Government study and training support loans

Study and training support loans are available from the Australian Government to help complete further training and study. These include:

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  • Higher Education Help Program (HELP) (Previously known as Higher Educations Contribution Scheme (HECS))
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  • VET Student Loan (VSL)
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  • Student Start-up Loan (SSL) & ABSTUDY Student Start-up Loan (ABSTUDY SSL)
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  • Trade Support Loan (TSL)
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  • Student Financial Supplement Scheme (SFSS)
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The balance provided by the customer is acceptable so there’s no need for verification. Please refer to the ATO website to confirm the Study and training loan repayment thresholds and rates.

The repayment is calculated on the Gross Annual Eligible Income used for servicing.

Example: if an applicant's assessed income for servicing is $69,550 per annum.

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Income typeGross Annual Eligible income for servicing
PAYG Base$50,000
PAYG Bonus$8,000 ($10,000 x 80%)
Rental$11,550 ($15,000 x 90% less rental expenses of $1950)
Total income$69,550

Then income to calculate the rate on is $69,550.

Note: A customer may elect to pay their Government study and training loan repayments from their PAYG salary. If this has been confirmed with the customer, and salary credits are being used to verify income, there is no need to include a commitment amount for Government study and training loan for servicing as it would have already been deducted from the customer's (gross) income.

Conditional gifts

Verify amount and details of any repayment arrangement to the following:

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  • A signed letter from the provider if gift is $100,000 or above.
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Note:

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  • If the conditional gift is below $100,000, then customer declared commitment can be relied on.
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  • If the gift is conditional, i.e. there are agreed repayment arrangements, it's expected these repayment arrangements wouldn't commence until the borrowers are in a position to make these additional repayments without impacting their ability to meet their commitment to the Bank.
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  • If you aware repayments are to commence when the loan is funded, make sure you included these repayments as commitments when assessing serviceability.
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Working capital loans (e.g. PayPal Working Capital)

Obtain the Loan agreement/contract schedule.

Identify the minimum payment and convert this amount to monthly repayment amounts.

Add as an ongoing commitment.

Obtain evidence that the most recent required repayment has been made.

 

 

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COMMITMENT/LIABILITY AND ACCOUNT CONDUCT DECLARATIONS

Confirm the liability declaration with the customer:

Have you asked and has the customer confirmed all their commitments and liabilities have been disclosed to the Bank (e.g. loans from other institutions, ATO debts, child support, loans from friends or family members)?

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If...Then...
YesSelect ‘Yes’ and proceed with the application.
No

Update the application with all the additional commitments advised by the customer.

Note: you are unable to proceed with the application until the response to this question is ‘Yes’

Confirm the account conduct declaration with the customer:

Have you asked and has the customer confirmed they are up-to-date and will continue to be up to date on repayments for all their commitments and liabilities and are not aware of any outstanding debts or disputes with third parties?

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If...Then...
YesSelect ‘Yes’ and proceed with the application.
No

Obtain an explanation from your customer and, where available, evidence of the most recent payment being made.

Proceed with the application.

 


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MONTHLY LIVING EXPENSES

Discussion with the applicant as to what living expenses are incurred on a monthly basis needed to maintain a reasonable standard of living. No verification is required. Refer to Monthly Living Expenses for further details on capturing Monthly Living Expenses and Household details.

RENTAL EXPENSES FOR INVESTMENT PROPERTIES

A customer’s investment property expenses (rental expenses) are to be captured at the individual property level where rental income is captured. Refer to Gross Rental Income for details.


Resources

 

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+ Credit will rely on information obtained through CCR to verify the commitment and account conduct Wwhere a customer’s personal OFI Credit Card, Home Loan or Personal Loan is held with an Australian financial institution and is in a personal names. Credit may require you to obtain further information where CCR data cannot be relied on. , the credit officer will rely on information obtained via CCR to verify the commitment and the account conduct.   +
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Regulatory Requirements

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Video Conferencing

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Back to Anti-Money Laundering (AML)

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Borrower VC Interviews

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This procedure is only to be followed to conduct a video conference (VC) with borrowers where you are unable to conduct a face to face interview.

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For all Borrowers who have been identified via video conference we will check their identification using electronic customer verification (ECV). This means you are no longer required to provide images of the borrower holding their identification during the video conference.

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Eligibility

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Borrowers residing overseas must complete the Certified Copies process

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Borrowers residing in Australia are eligible for the exemption process if unable or unwilling to complete any of the following:

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  • Meet face-to-face with their broker
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  • Present at a CBA branch
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Guarantor VC Interviews

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This procedure is only to be followed to conduct a VC with guarantors where you are unable to conduct a face to face interview and only for non-personal borrower applications.

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For all guarantors who have been identified via video conference we will check their identification using ECV. You must ensure that the borrower is not present in the guarantor interview and seek confirmation from the guarantor prior to the interview.

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The ECV process below applies for borrowers and guarantors (Customers):

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StepProcess
1

Complete the Home Loan On-Boarding Form/Supplementary Guarantor Details form

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  • Advise the customer they are providing consent by signing the HLOB/Guarantor form to have their identification checked electronically. Please note the customer ECV consent is only valid for 30 days from the date signed by the customer.
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2

Request the customer(s) provide copies of their Identification Documents (ID) prior to establishing the VC. Only one of the below document is required:-

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  • Australian Drivers Licence (front and back)
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  • Australian Passport
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  • Foreign Passport (we check the Australian visa that’s linked to your passport - so make sure that’s still valid)
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If the customer doesn’t hold one of the above identification documents you are unable to progress with video conference identification. You will be required to meet face to face with the customer, request they complete the certified copies process or attend a CBA branch.

3

During the interview complete identification check of the customer(s) by:

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  • Checking that the ID documents provided by the customer(s), matches the person on the call and;
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  • The details in the customer’s ID (they present during the VC session) matches the ID the customer has provided. This will include checking the customer’s full legal name and; Date of birth or Residential address
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4

Submit your application

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  • Ensure you include the customers email address – it’s mandatory to complete ECV
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  • Indicate in Part D Broker Disclosure of the HLOB that you completed video conference identification
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  • Include an image of the identification document to be utilised for ECV
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5

CBA will process the customers details utilising ECV

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  • If the customers passes ECV the application will progress for pre-assessment
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  • If the customer fails ECV we will notify you to request the customer attend a CBA branch to complete identification
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  • If the customer fails on the background check conducted against illion (a credit reporting body) they will receive an automatic email providing them with information on the result and how to check their records. Issuing the notification is a legal requirement this doesn’t leave a record on the customers file
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Note: For Identity requirements, refer to Acceptable Identification Documents. For electronic customer verification, refer to this page

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Electronic Customer Verification - Consent

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