From e27216ab4fbaacb6789553a23653c2e6d0c560c4 Mon Sep 17 00:00:00 2001 From: Docsie Date: Fri, 17 Jan 2025 19:25:06 +0000 Subject: [PATCH] [skip ci] Blog Generation --- .../cache.json | 1 + .../index.html | 406 ++++++++ .../cache.json | 1 + .../index.html | 385 +++++++ .../cache.json | 1 + .../index.html | 408 ++++++++ .../cache.json | 1 + .../index.html | 481 +++++++++ .../cache.json | 1 + .../index.html | 409 ++++++++ .../cache.json | 1 + .../index.html | 412 ++++++++ .../cache.json | 1 + .../index.html | 407 ++++++++ .../cache.json | 1 + .../index.html | 393 +++++++ .../cache.json | 1 + .../index.html | 408 ++++++++ .../cache.json | 1 + .../index.html | 417 ++++++++ blog/data.csv | 959 ++++++++++++++++-- blog/data.json | 2 +- blog/deployment-style/index.html | 4 +- blog/index.html | 658 +++++++++--- blog/knowledge-base/index.html | 433 +++++++- blog/pharmaceutical-manufacturing/index.html | 4 +- blog/production-managers/index.html | 4 +- blog/quality-assurance-specialist/index.html | 4 +- blog/r-d-scientists/index.html | 4 +- blog/rss.xml | 2 +- blog/validation-engineer/index.html | 4 +- 31 files changed, 5980 insertions(+), 234 deletions(-) create mode 100644 blog/articles/docsies-role-in-addressing-manufacturing-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json create mode 100644 blog/articles/docsies-role-in-addressing-manufacturing-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html create mode 100644 blog/articles/docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json create mode 100644 blog/articles/docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry/index.html create mode 100644 blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json create mode 100644 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addressing Manufacturing Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry"}, "markdown": {"hash": "234845024abee8acfbfd94ba83a711d7", "content": "Have you ever considered how the role of a Manufacturing Engineer in the Aerospace and Defense manufacturing industry is pivotal to the successful production of complex systems and components that uphold the highest standards of safety, quality, and performance? Manufacturing Engineers are tasked with designing, optimizing, and overseeing the manufacturing processes used to produce critical aerospace and defense products, such as aircraft components, defense systems, and avionics equipment. Their responsibilities include ensuring that production processes are efficient, cost-effective, and compliant with industry regulations.\n\nGiven the intricate nature of aerospace and defense manufacturing, comprehensive and accurate documentation is essential at every stage of production. The Manufacturing Engineer plays a crucial role in managing these documentation requirements, ensuring that all processes are properly documented, standardized, and traceable. This blog will explore the role of the Manufacturing Engineer in the Aerospace and Defense industry, the specific challenges related to documentation, and how Docsie offers effective solutions to address these challenges.\n\n## Role of Manufacturing Engineer in Aerospace and Defense Manufacturing\n\nThe Manufacturing Engineer\u00e2\u20ac\u2122s role in Aerospace and Defense manufacturing is a multi-faceted one, requiring a combination of technical expertise, problem-solving skills, and an understanding of regulatory compliance. Manufacturing Engineers are responsible for optimizing production processes, ensuring the quality of the final product, and managing the vast amount of documentation required throughout the production lifecycle. Here\u00e2\u20ac\u2122s a breakdown of their primary responsibilities:\n\n1. **Process Design and Optimization**\n\nOne of the core responsibilities of a Manufacturing Engineer is designing and optimizing the manufacturing processes used to produce aerospace and defense components. This includes evaluating different manufacturing methods, selecting the most efficient processes, and implementing them within the production line. The engineer must ensure that the processes meet design specifications, cost-effectiveness targets, and regulatory requirements while minimizing waste and maximizing efficiency.\n\n2. **Tooling and Equipment Management**\n\nManufacturing Engineers are also responsible for selecting and managing the tools and equipment needed for production. They must ensure that the right tools are available for the job, and they work closely with other engineers and technicians to maintain, calibrate, and troubleshoot equipment. Proper management of tooling is essential to ensuring the production of high-quality products and maintaining continuous operations.\n\n3. **Quality Assurance and Control**\n\nEnsuring the quality of manufactured products is one of the most critical responsibilities for Manufacturing Engineers. They develop and implement quality control procedures, perform inspections, and monitor production to ensure that all products meet industry standards and client specifications. This also includes documenting quality control processes and results to provide a traceable record for compliance and future reference.\n\n4. **Regulatory Compliance**\n\nManufacturing Engineers must ensure that production processes comply with the strict regulatory standards set forth by agencies such as the Federal Aviation Administration (FAA), the European Union Aviation Safety Agency (EASA), and the International Traffic in Arms Regulations (ITAR). These regulations cover everything from safety standards to environmental considerations, and the engineer must document compliance with these requirements to avoid costly penalties or delays.\n\n5. **Collaboration with Cross-Functional Teams**\n\nManufacturing Engineers work closely with other engineering teams, production staff, quality assurance, and regulatory bodies. They serve as the bridge between design engineers and the production floor, ensuring that designs are manufacturable and scalable. Effective communication and collaboration with these teams are essential for ensuring that all production goals are met and that problems are resolved in a timely manner.\n\n6. **Documentation Management**\n\nThroughout the production process, Manufacturing Engineers must manage a vast amount of documentation. This includes technical drawings, process instructions, quality control checklists, inspection reports, and compliance certificates. Ensuring that these documents are accurate, organized, and accessible is crucial for both production efficiency and regulatory compliance.\n\n## Challenges Related to Documentation for Manufacturing Engineers\n\nDocumentation is an integral part of the Manufacturing Engineer\u00e2\u20ac\u2122s role in Aerospace and Defense manufacturing, but managing this documentation comes with a unique set of challenges. Below are the key challenges that Manufacturing Engineers face when it comes to documentation:\n\n1. **Volume of Documentation**\n\nManufacturing Engineers in Aerospace and Defense manage large volumes of documentation. Every product, process, and inspection step requires detailed records, which can easily number in the thousands. This includes technical specifications, drawings, inspection results, and compliance records. Managing this extensive documentation can be overwhelming, especially when it\u00e2\u20ac\u2122s spread across multiple systems, files, and formats.\n\n2. **Version Control and Accuracy**\n\nIn industries such as Aerospace and Defense, even the smallest design change or update can have significant consequences. Manufacturing Engineers must ensure that all documentation, from process instructions to product designs, is up-to-date and accurately reflects the latest changes. Keeping track of document versions and ensuring that all stakeholders are working with the correct version of a document is a constant challenge.\n\n3. **Ensuring Compliance and Traceability**\n\nManufacturing Engineers must ensure that their documentation meets regulatory requirements and can be easily traced during audits. The Aerospace and Defense industry is highly regulated, and the consequences of non-compliance can be severe. Having a clear record of compliance with regulatory standards and design specifications is essential, and ensuring that this documentation is easily accessible and audit-ready can be a time-consuming task.\n\n4. **Collaboration Across Teams**\n\nAs Manufacturing Engineers work closely with other departments, ensuring that everyone has access to the right documents at the right time is a challenge. Miscommunication or delayed access to critical documentation can lead to production delays, errors, or compliance failures. Efficient collaboration and document-sharing are essential to maintaining smooth production processes.\n\n5. **Audit Preparation and Reporting**\n\nIn Aerospace and Defense manufacturing, audits are a regular part of the process to ensure compliance with regulatory standards. Manufacturing Engineers must be able to quickly compile the necessary documentation for audits, including production records, quality control reports, and compliance certifications. Preparing for these audits involves a significant amount of time and effort, especially when documents are stored in disparate systems and formats.\n\n6. **Data Security and Confidentiality**\n\nGiven the sensitive nature of aerospace and defense products, Manufacturing Engineers must ensure that all documentation is securely stored and accessible only to authorized personnel. Protecting intellectual property, ensuring compliance with data protection regulations, and maintaining confidentiality are all critical aspects of the role.\n\n## Solution Offered by Docsie\n\nDocsie offers a comprehensive solution to the documentation challenges faced by Manufacturing Engineers in the Aerospace and Defense industry. Below are some of the key features that Docsie provides to address these challenges:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_1FIxRKm6wSApPxsA0/image_14fb9714-6d61-1c6e-6d04-a8bcd416cf84.jpg)\n\n1. **Centralized Document Management**\n\nDocsie offers a centralized platform where all documentation can be stored and easily accessed. Whether it\u00e2\u20ac\u2122s design specifications, production reports, or regulatory compliance records, Docsie ensures that all documents are housed in one secure, user-friendly location. This eliminates the need to search through multiple systems or files, saving time and improving efficiency.\n\n2. **Version Control and Document History**\n\nDocsie\u00e2\u20ac\u2122s version control features allow Manufacturing Engineers to track changes to documents over time and ensure that the latest version is always in use. The platform automatically tracks document revisions and maintains a complete history of changes, providing traceability and ensuring that all team members are working with the most current information.\n\n3. **Collaborative Features**\n\nDocsie\u00e2\u20ac\u2122s real-time collaboration tools enable Manufacturing Engineers to work seamlessly with other teams, including design engineers, quality assurance, and production staff. Multiple users can contribute to documents simultaneously, leave comments, and make edits in real-time. This ensures that everyone has access to the latest information and fosters effective collaboration across departments.\n\n4. **Compliance Tracking and Audit Preparation**\n\nDocsie helps Manufacturing Engineers stay on top of regulatory compliance by tracking compliance requirements and notifying users when updates are needed. The platform also makes audit preparation easier by organizing documents according to the system\u00e2\u20ac\u2122s lifecycle and making it simple to retrieve the necessary records for audits or regulatory reviews.\n\n5. **Data Security and Permissions Management**\n\nDocsie provides robust security features that ensure sensitive documentation is protected. Manufacturing Engineers can set permissions to control who has access to specific documents, ensuring that only authorized personnel can view or modify critical information. This enhances data security and ensures compliance with data protection regulations.\n\n6. **Seamless Integration**\n\nDocsie integrates easily with existing systems, allowing Manufacturing Engineers to manage documentation without disrupting their current workflows. Whether it\u00e2\u20ac\u2122s importing documents from legacy systems or exporting them for use in other software, Docsie offers seamless integration that enhances efficiency and streamlines operations.\n\n## Customer Success Story\n\nOne of Docsie\u00e2\u20ac\u2122s Aerospace and Defense customers faced significant documentation challenges due to the sheer volume of production records, quality control documents, and regulatory compliance certificates they needed to manage. The company struggled to maintain version control across their vast repository of documents, and audit preparation was often a time-consuming process.\n\nAfter adopting Docsie, the company was able to centralize all their documentation in one platform, improving accessibility and efficiency. Docsie\u00e2\u20ac\u2122s version control and compliance tracking features ensured that the latest documents were always in use, and audit preparation became a streamlined process. Manufacturing Engineers were able to quickly gather the necessary documentation for audits, reducing preparation time and increasing confidence in their compliance efforts. As a result, the company experienced smoother production workflows, improved compliance, and a significant reduction in errors and delays.\n\n## Conclusion\n\nThe role of a Manufacturing Engineer in Aerospace and Defense manufacturing is critical to ensuring the successful design, production, and delivery of high-quality, compliant products. However, the challenges associated with managing vast amounts of documentation, maintaining version control, ensuring regulatory compliance, and preparing for audits can be overwhelming.\n\nDocsie offers a comprehensive solution to these challenges, providing a centralized platform for document management, seamless collaboration, and robust compliance tracking. By adopting Docsie, Manufacturing Engineers can streamline their documentation processes, improve collaboration, and ensure that all documents meet regulatory requirements. With Docsie, the Aerospace and Defense industry can continue to produce safe, high-quality products while maintaining operational efficiency and regulatory compliance.\n"}, "summary": {"hash": "4d0d0ba32fa31bcdec90265f7f32fec1", "content": "In this blog, we take a closer look at the crucial role of Manufacturing Engineers in the aerospace and defense industry and how Docsie helps tackle the documentation challenges they face."}, "categories": {"hash": "8970387810eeb1c389ccde1ada502b99", "content": ["Knowledge Base", "SaaS", ""]}, "is_legacy": {"hash": "f8320b26d30ab433c5a54546d21f414c", "content": false}} \ No newline at end of file diff --git a/blog/articles/docsies-role-in-addressing-manufacturing-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html b/blog/articles/docsies-role-in-addressing-manufacturing-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html new file mode 100644 index 000000000..c67593521 --- /dev/null +++ b/blog/articles/docsies-role-in-addressing-manufacturing-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html @@ -0,0 +1,406 @@ + + + + + + + + + + + + + + + Docsie.io Blog - Docsie’s Role in addressing Manufacturing Engineers’ Challenges in Aerospace and Defense manufacturing industry + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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+ +

Docsie’s Role in addressing Manufacturing Engineers’ Challenges in Aerospace and Defense manufacturing industry

+ +
+ Avatar of Author +
+
Stanley G.
+
on January 16, 2024 · · filed under + + Knowledge Base + + SaaS + + + + +
+
+
+ + + + +
+

Have you ever considered how the role of a Manufacturing Engineer in the Aerospace and Defense manufacturing industry is pivotal to the successful production of complex systems and components that uphold the highest standards of safety, quality, and performance? Manufacturing Engineers are tasked with designing, optimizing, and overseeing the manufacturing processes used to produce critical aerospace and defense products, such as aircraft components, defense systems, and avionics equipment. Their responsibilities include ensuring that production processes are efficient, cost-effective, and compliant with industry regulations.

+

Given the intricate nature of aerospace and defense manufacturing, comprehensive and accurate documentation is essential at every stage of production. The Manufacturing Engineer plays a crucial role in managing these documentation requirements, ensuring that all processes are properly documented, standardized, and traceable. This blog will explore the role of the Manufacturing Engineer in the Aerospace and Defense industry, the specific challenges related to documentation, and how Docsie offers effective solutions to address these challenges.

+

Role of Manufacturing Engineer in Aerospace and Defense Manufacturing

+

The Manufacturing Engineer’s role in Aerospace and Defense manufacturing is a multi-faceted one, requiring a combination of technical expertise, problem-solving skills, and an understanding of regulatory compliance. Manufacturing Engineers are responsible for optimizing production processes, ensuring the quality of the final product, and managing the vast amount of documentation required throughout the production lifecycle. Here’s a breakdown of their primary responsibilities:

+
    +
  1. Process Design and Optimization
    2. +
+

One of the core responsibilities of a Manufacturing Engineer is designing and optimizing the manufacturing processes used to produce aerospace and defense components. This includes evaluating different manufacturing methods, selecting the most efficient processes, and implementing them within the production line. The engineer must ensure that the processes meet design specifications, cost-effectiveness targets, and regulatory requirements while minimizing waste and maximizing efficiency.

+
    +
  1. Tooling and Equipment Management
    2. +
+

Manufacturing Engineers are also responsible for selecting and managing the tools and equipment needed for production. They must ensure that the right tools are available for the job, and they work closely with other engineers and technicians to maintain, calibrate, and troubleshoot equipment. Proper management of tooling is essential to ensuring the production of high-quality products and maintaining continuous operations.

+
    +
  1. Quality Assurance and Control
    2. +
+

Ensuring the quality of manufactured products is one of the most critical responsibilities for Manufacturing Engineers. They develop and implement quality control procedures, perform inspections, and monitor production to ensure that all products meet industry standards and client specifications. This also includes documenting quality control processes and results to provide a traceable record for compliance and future reference.

+
    +
  1. Regulatory Compliance
    2. +
+

Manufacturing Engineers must ensure that production processes comply with the strict regulatory standards set forth by agencies such as the Federal Aviation Administration (FAA), the European Union Aviation Safety Agency (EASA), and the International Traffic in Arms Regulations (ITAR). These regulations cover everything from safety standards to environmental considerations, and the engineer must document compliance with these requirements to avoid costly penalties or delays.

+
    +
  1. Collaboration with Cross-Functional Teams
    2. +
+

Manufacturing Engineers work closely with other engineering teams, production staff, quality assurance, and regulatory bodies. They serve as the bridge between design engineers and the production floor, ensuring that designs are manufacturable and scalable. Effective communication and collaboration with these teams are essential for ensuring that all production goals are met and that problems are resolved in a timely manner.

+
    +
  1. Documentation Management
    2. +
+

Throughout the production process, Manufacturing Engineers must manage a vast amount of documentation. This includes technical drawings, process instructions, quality control checklists, inspection reports, and compliance certificates. Ensuring that these documents are accurate, organized, and accessible is crucial for both production efficiency and regulatory compliance.

+

Challenges Related to Documentation for Manufacturing Engineers

+

Documentation is an integral part of the Manufacturing Engineer’s role in Aerospace and Defense manufacturing, but managing this documentation comes with a unique set of challenges. Below are the key challenges that Manufacturing Engineers face when it comes to documentation:

+
    +
  1. Volume of Documentation
    2. +
+

Manufacturing Engineers in Aerospace and Defense manage large volumes of documentation. Every product, process, and inspection step requires detailed records, which can easily number in the thousands. This includes technical specifications, drawings, inspection results, and compliance records. Managing this extensive documentation can be overwhelming, especially when it’s spread across multiple systems, files, and formats.

+
    +
  1. Version Control and Accuracy
    2. +
+

In industries such as Aerospace and Defense, even the smallest design change or update can have significant consequences. Manufacturing Engineers must ensure that all documentation, from process instructions to product designs, is up-to-date and accurately reflects the latest changes. Keeping track of document versions and ensuring that all stakeholders are working with the correct version of a document is a constant challenge.

+
    +
  1. Ensuring Compliance and Traceability
    2. +
+

Manufacturing Engineers must ensure that their documentation meets regulatory requirements and can be easily traced during audits. The Aerospace and Defense industry is highly regulated, and the consequences of non-compliance can be severe. Having a clear record of compliance with regulatory standards and design specifications is essential, and ensuring that this documentation is easily accessible and audit-ready can be a time-consuming task.

+
    +
  1. Collaboration Across Teams
    2. +
+

As Manufacturing Engineers work closely with other departments, ensuring that everyone has access to the right documents at the right time is a challenge. Miscommunication or delayed access to critical documentation can lead to production delays, errors, or compliance failures. Efficient collaboration and document-sharing are essential to maintaining smooth production processes.

+
    +
  1. Audit Preparation and Reporting
    2. +
+

In Aerospace and Defense manufacturing, audits are a regular part of the process to ensure compliance with regulatory standards. Manufacturing Engineers must be able to quickly compile the necessary documentation for audits, including production records, quality control reports, and compliance certifications. Preparing for these audits involves a significant amount of time and effort, especially when documents are stored in disparate systems and formats.

+
    +
  1. Data Security and Confidentiality
    2. +
+

Given the sensitive nature of aerospace and defense products, Manufacturing Engineers must ensure that all documentation is securely stored and accessible only to authorized personnel. Protecting intellectual property, ensuring compliance with data protection regulations, and maintaining confidentiality are all critical aspects of the role.

+

Solution Offered by Docsie

+

Docsie offers a comprehensive solution to the documentation challenges faced by Manufacturing Engineers in the Aerospace and Defense industry. Below are some of the key features that Docsie provides to address these challenges:

+

+
    +
  1. Centralized Document Management
    2. +
+

Docsie offers a centralized platform where all documentation can be stored and easily accessed. Whether it’s design specifications, production reports, or regulatory compliance records, Docsie ensures that all documents are housed in one secure, user-friendly location. This eliminates the need to search through multiple systems or files, saving time and improving efficiency.

+
    +
  1. Version Control and Document History
    2. +
+

Docsie’s version control features allow Manufacturing Engineers to track changes to documents over time and ensure that the latest version is always in use. The platform automatically tracks document revisions and maintains a complete history of changes, providing traceability and ensuring that all team members are working with the most current information.

+
    +
  1. Collaborative Features
    2. +
+

Docsie’s real-time collaboration tools enable Manufacturing Engineers to work seamlessly with other teams, including design engineers, quality assurance, and production staff. Multiple users can contribute to documents simultaneously, leave comments, and make edits in real-time. This ensures that everyone has access to the latest information and fosters effective collaboration across departments.

+
    +
  1. Compliance Tracking and Audit Preparation
    2. +
+

Docsie helps Manufacturing Engineers stay on top of regulatory compliance by tracking compliance requirements and notifying users when updates are needed. The platform also makes audit preparation easier by organizing documents according to the system’s lifecycle and making it simple to retrieve the necessary records for audits or regulatory reviews.

+
    +
  1. Data Security and Permissions Management
    2. +
+

Docsie provides robust security features that ensure sensitive documentation is protected. Manufacturing Engineers can set permissions to control who has access to specific documents, ensuring that only authorized personnel can view or modify critical information. This enhances data security and ensures compliance with data protection regulations.

+
    +
  1. Seamless Integration
    2. +
+

Docsie integrates easily with existing systems, allowing Manufacturing Engineers to manage documentation without disrupting their current workflows. Whether it’s importing documents from legacy systems or exporting them for use in other software, Docsie offers seamless integration that enhances efficiency and streamlines operations.

+

Customer Success Story

+

One of Docsie’s Aerospace and Defense customers faced significant documentation challenges due to the sheer volume of production records, quality control documents, and regulatory compliance certificates they needed to manage. The company struggled to maintain version control across their vast repository of documents, and audit preparation was often a time-consuming process.

+

After adopting Docsie, the company was able to centralize all their documentation in one platform, improving accessibility and efficiency. Docsie’s version control and compliance tracking features ensured that the latest documents were always in use, and audit preparation became a streamlined process. Manufacturing Engineers were able to quickly gather the necessary documentation for audits, reducing preparation time and increasing confidence in their compliance efforts. As a result, the company experienced smoother production workflows, improved compliance, and a significant reduction in errors and delays.

+

Conclusion

+

The role of a Manufacturing Engineer in Aerospace and Defense manufacturing is critical to ensuring the successful design, production, and delivery of high-quality, compliant products. However, the challenges associated with managing vast amounts of documentation, maintaining version control, ensuring regulatory compliance, and preparing for audits can be overwhelming.

+

Docsie offers a comprehensive solution to these challenges, providing a centralized platform for document management, seamless collaboration, and robust compliance tracking. By adopting Docsie, Manufacturing Engineers can streamline their documentation processes, improve collaboration, and ensure that all documents meet regulatory requirements. With Docsie, the Aerospace and Defense industry can continue to produce safe, high-quality products while maintaining operational efficiency and regulatory compliance.

+
+
+ + + +
+ + +
+
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Docsie’s Role in solving Systems Engineers’ Challenges in Aerospace and Defense manufacturing industry

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Docsie’s Role in tackling Program Managers’ Challenges in Aerospace and Defense manufacturing industry

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+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/blog/articles/docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json b/blog/articles/docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json new file mode 100644 index 000000000..b58428726 --- /dev/null +++ b/blog/articles/docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json @@ -0,0 +1 @@ +{"title": {"hash": "0c1ee1bde79939b9f256a2f8ae47acc1", "content": "Docsie\u2019s Role in addressing Process Engineers\u2019 Challenges in Semiconductor manufacturing industry"}, "markdown": {"hash": "f1341ce42ca792b1d33d0bd8acca85bb", "content": "Have you ever wondered how the tiny yet powerful semiconductors, the backbone of modern technology, enable smartphones, cars, and medical devices to function seamlessly? Manufacturing these tiny but complex chips is no easy task. It requires a precise, detailed process with minimal room for error. Process engineers play a crucial role in making this happen. They ensure that production is efficient, reliable, and meets strict quality standards. However, they face numerous challenges in their daily work. Fortunately, tools like Docsie can offer effective solutions to many of these problems. Let's take a closer look at these challenges and how Docsie helps.\n\n## The Problem: Challenges Faced by Process Engineers\n\n1. **Complex Workflows: **The semiconductor manufacturing process involves multiple steps. Each step requires specific materials, tools, and parameters. Process engineers must design, monitor, and improve these workflows. However, the sheer complexity of the process often makes it difficult to keep everything running smoothly. Missing even one small detail can lead to defects, delays, or wasted resources.\n\n2. **High Demand for Accuracy: **Accuracy is critical in semiconductor manufacturing. The chips are built on a microscopic scale, and even the tiniest mistake can ruin the entire batch. Process engineers must carefully monitor all parameters, such as temperature, pressure, and chemical composition, to ensure everything is within the correct range. This level of precision requires constant attention and detailed record-keeping.\n\n3. **Communication Gaps:** Semiconductor manufacturing involves many teams, including design, production, quality control, and maintenance. Process engineers must work closely with all these teams to ensure smooth operations. Miscommunication or lack of clear documentation can lead to misunderstandings, mistakes, or delays. Sharing knowledge and updates in real-time is often a challenge.\n\n4. **Rapid Technological Changes: **The semiconductor industry evolves quickly. New technologies, tools, and materials are constantly being introduced. Process engineers must stay up-to-date with these changes to remain competitive. This requires continuous learning and adapting processes to meet new standards.\n\n5. **Data Overload: **Modern semiconductor manufacturing generates vast amounts of data. Process engineers must analyze this data to identify trends, troubleshoot problems, and optimize workflows. However, managing and interpreting such large datasets can be overwhelming without the right tools. \n\n6. **Documentation Challenges:** Creating and maintaining accurate documentation is essential in semiconductor manufacturing. Engineers must document processes, experiments, changes, and results. Poor documentation can lead to confusion, wasted time, or repeated mistakes. However, traditional documentation methods, such as spreadsheets and static documents, are often inefficient and difficult to update.\n\n7. **Time Constraints: **Semiconductor manufacturing is a fast-paced industry. Process engineers are under constant pressure to meet deadlines, improve efficiency, and reduce costs. Balancing all these responsibilities with limited time can be stressful and challenging.\n\n## The Solution: How Docsie Addresses These Challenges\n\nDocsie is a modern documentation and knowledge-sharing platform that simplifies complex processes and improves collaboration. Here\u00e2\u20ac\u2122s how it helps process engineers overcome the challenges they face in semiconductor manufacturing:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_VLamQW06hhbLrXIF0/image_a253802c-fd15-7898-3427-eaee70707608.jpg)\n\n1. **Simplifying Complex Workflows: **Docsie allows engineers to create clear, step-by-step guides for complex workflows. Its intuitive interface makes it easy to organize information into logical sections. Engineers can use visuals, such as flowcharts, diagrams, and images, to explain processes more effectively. This helps teams understand and follow procedures accurately, reducing errors and improving efficiency.\n\n2. **Ensuring Accuracy: **With Docsie, engineers can standardize documentation to ensure accuracy and consistency. For example, they can create templates for recording parameters and results. These templates can include built-in checks to ensure all required information is entered correctly. Docsie also supports version control, allowing engineers to track changes and revert to previous versions if needed.\n\n3. **Bridging Communication Gaps: **Docsie's real-time collaboration features enable teams to work together seamlessly. Engineers can share updates, leave comments, and assign tasks directly within the platform. This eliminates the need for lengthy email chains or scattered notes. Everyone has access to the same information, ensuring clear communication and reducing misunderstandings. \n\n4. **Keeping Up with Technological Changes: **Docsie makes it easy to update and share new information. Engineers can quickly add new guidelines, procedures, or training materials to the platform. Team members receive notifications about updates, ensuring everyone stays informed. Docsie also integrates with other tools, making it easier to manage information from multiple sources.\n\n5. **Managing Data Effectively: **Docsie helps engineers organize and analyze data more efficiently. They can create structured documents to store and categorize information, making it easier to search and retrieve later. Docsie's tagging and indexing features allow users to quickly find relevant data, even in large datasets. This saves time and improves decision-making.\n\n6. **Improving Documentation Practices:** Docsie transforms traditional documentation into a dynamic, interactive experience. Engineers can use multimedia elements, such as videos and animations, to explain complex concepts. Docsie's cloud-based platform ensures that all documents are accessible anytime, anywhere. This improves collaboration and ensures that everyone has access to the latest information.\n\n7. **Saving Time:** By streamlining workflows and improving collaboration, Docsie helps engineers save time. They can focus on solving problems and optimizing processes rather than struggling with inefficient documentation or communication. Docsie's automation features, such as auto-updating templates and task reminders, further reduce manual work.\n\n## Real-World Examples: Docsie in Action\n\n1. **Reducing Defects:** A semiconductor manufacturing company used Docsie to standardize its documentation for quality control processes. Engineers created detailed checklists and guides for each step of the inspection process. These documents were easily accessible to all team members. As a result, the company reduced defects by 20% and improved customer satisfaction.\n\n2. **Improving Training: **A new process engineer joined a semiconductor company and needed to learn complex workflows quickly. Using Docsie, the company provided interactive training materials, including videos and flowcharts. The engineer was able to learn the processes in half the time compared to traditional methods. This reduced the onboarding period and allowed the engineer to contribute sooner.\n\n3. **Enhancing Collaboration:** In a large semiconductor plant, process engineers often struggled with miscommunication between shifts. By using Docsie, they created a shared knowledge base where all updates and notes were recorded in real-time. This improved communication and ensured a smoother handover between shifts. The company saw a significant reduction in downtime and delays.\n\n## Conclusion\n\nProcess engineers in the semiconductor manufacturing industry face many challenges, from managing complex workflows to staying updated with new technologies. These challenges can impact efficiency, quality, and profitability. However, tools like Docsie offer practical solutions. By simplifying documentation, improving collaboration, and streamlining workflows, Docsie empowers process engineers to overcome these challenges and excel in their roles.\n\nIn a fast-paced and demanding industry, having the right tools can make all the difference. Docsie not only saves time but also enhances accuracy, communication, and innovation. For semiconductor manufacturers looking to stay competitive, adopting tools like Docsie is a smart investment. It allows engineers to focus on what they do best: designing and optimizing processes that power the technology of tomorrow."}, "summary": {"hash": "5c41134afa5388b949f78f2f8570d8d5", "content": "In this blog, we delve into the intricate world of semiconductor manufacturing, uncovering the challenges process engineers face in ensuring efficiency, reliability, and adherence to quality standards. We\u2019ll also explore how Docsie simplifies documentation to enhance traceability, compliance, and production optimization."}, "categories": {"hash": "8970387810eeb1c389ccde1ada502b99", "content": ["Knowledge Base", "SaaS", ""]}, "is_legacy": {"hash": "f8320b26d30ab433c5a54546d21f414c", "content": false}} \ No newline at end of file diff --git a/blog/articles/docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry/index.html b/blog/articles/docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry/index.html new file mode 100644 index 000000000..ce14b2163 --- /dev/null +++ b/blog/articles/docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry/index.html @@ -0,0 +1,385 @@ + + + + + + + + + + + + + + + Docsie.io Blog - Docsie’s Role in addressing Process Engineers’ Challenges in Semiconductor manufacturing industry + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+
+ +

Docsie’s Role in addressing Process Engineers’ Challenges in Semiconductor manufacturing industry

+ +
+ Avatar of Author +
+
Stanley G.
+
on January 16, 2024 · · filed under + + Knowledge Base + + SaaS + + + + +
+
+
+ + + + +
+

Have you ever wondered how the tiny yet powerful semiconductors, the backbone of modern technology, enable smartphones, cars, and medical devices to function seamlessly? Manufacturing these tiny but complex chips is no easy task. It requires a precise, detailed process with minimal room for error. Process engineers play a crucial role in making this happen. They ensure that production is efficient, reliable, and meets strict quality standards. However, they face numerous challenges in their daily work. Fortunately, tools like Docsie can offer effective solutions to many of these problems. Let's take a closer look at these challenges and how Docsie helps.

+

The Problem: Challenges Faced by Process Engineers

+
    +
  1. +

    Complex Workflows: The semiconductor manufacturing process involves multiple steps. Each step requires specific materials, tools, and parameters. Process engineers must design, monitor, and improve these workflows. However, the sheer complexity of the process often makes it difficult to keep everything running smoothly. Missing even one small detail can lead to defects, delays, or wasted resources.

    +
    2. +
  2. +

    High Demand for Accuracy: Accuracy is critical in semiconductor manufacturing. The chips are built on a microscopic scale, and even the tiniest mistake can ruin the entire batch. Process engineers must carefully monitor all parameters, such as temperature, pressure, and chemical composition, to ensure everything is within the correct range. This level of precision requires constant attention and detailed record-keeping.

    +
    3. +
  3. +

    Communication Gaps: Semiconductor manufacturing involves many teams, including design, production, quality control, and maintenance. Process engineers must work closely with all these teams to ensure smooth operations. Miscommunication or lack of clear documentation can lead to misunderstandings, mistakes, or delays. Sharing knowledge and updates in real-time is often a challenge.

    +
    4. +
  4. +

    Rapid Technological Changes: The semiconductor industry evolves quickly. New technologies, tools, and materials are constantly being introduced. Process engineers must stay up-to-date with these changes to remain competitive. This requires continuous learning and adapting processes to meet new standards.

    +
    5. +
  5. +

    Data Overload: Modern semiconductor manufacturing generates vast amounts of data. Process engineers must analyze this data to identify trends, troubleshoot problems, and optimize workflows. However, managing and interpreting such large datasets can be overwhelming without the right tools.

    +
    6. +
  6. +

    Documentation Challenges: Creating and maintaining accurate documentation is essential in semiconductor manufacturing. Engineers must document processes, experiments, changes, and results. Poor documentation can lead to confusion, wasted time, or repeated mistakes. However, traditional documentation methods, such as spreadsheets and static documents, are often inefficient and difficult to update.

    +
    7. +
  7. +

    Time Constraints: Semiconductor manufacturing is a fast-paced industry. Process engineers are under constant pressure to meet deadlines, improve efficiency, and reduce costs. Balancing all these responsibilities with limited time can be stressful and challenging.

    +
    8. +
+

The Solution: How Docsie Addresses These Challenges

+

Docsie is a modern documentation and knowledge-sharing platform that simplifies complex processes and improves collaboration. Here’s how it helps process engineers overcome the challenges they face in semiconductor manufacturing:

+

+
    +
  1. +

    Simplifying Complex Workflows: Docsie allows engineers to create clear, step-by-step guides for complex workflows. Its intuitive interface makes it easy to organize information into logical sections. Engineers can use visuals, such as flowcharts, diagrams, and images, to explain processes more effectively. This helps teams understand and follow procedures accurately, reducing errors and improving efficiency.

    +
    2. +
  2. +

    Ensuring Accuracy: With Docsie, engineers can standardize documentation to ensure accuracy and consistency. For example, they can create templates for recording parameters and results. These templates can include built-in checks to ensure all required information is entered correctly. Docsie also supports version control, allowing engineers to track changes and revert to previous versions if needed.

    +
    3. +
  3. +

    Bridging Communication Gaps: Docsie's real-time collaboration features enable teams to work together seamlessly. Engineers can share updates, leave comments, and assign tasks directly within the platform. This eliminates the need for lengthy email chains or scattered notes. Everyone has access to the same information, ensuring clear communication and reducing misunderstandings.

    +
    4. +
  4. +

    Keeping Up with Technological Changes: Docsie makes it easy to update and share new information. Engineers can quickly add new guidelines, procedures, or training materials to the platform. Team members receive notifications about updates, ensuring everyone stays informed. Docsie also integrates with other tools, making it easier to manage information from multiple sources.

    +
    5. +
  5. +

    Managing Data Effectively: Docsie helps engineers organize and analyze data more efficiently. They can create structured documents to store and categorize information, making it easier to search and retrieve later. Docsie's tagging and indexing features allow users to quickly find relevant data, even in large datasets. This saves time and improves decision-making.

    +
    6. +
  6. +

    Improving Documentation Practices: Docsie transforms traditional documentation into a dynamic, interactive experience. Engineers can use multimedia elements, such as videos and animations, to explain complex concepts. Docsie's cloud-based platform ensures that all documents are accessible anytime, anywhere. This improves collaboration and ensures that everyone has access to the latest information.

    +
    7. +
  7. +

    Saving Time: By streamlining workflows and improving collaboration, Docsie helps engineers save time. They can focus on solving problems and optimizing processes rather than struggling with inefficient documentation or communication. Docsie's automation features, such as auto-updating templates and task reminders, further reduce manual work.

    +
    8. +
+

Real-World Examples: Docsie in Action

+
    +
  1. +

    Reducing Defects: A semiconductor manufacturing company used Docsie to standardize its documentation for quality control processes. Engineers created detailed checklists and guides for each step of the inspection process. These documents were easily accessible to all team members. As a result, the company reduced defects by 20% and improved customer satisfaction.

    +
    2. +
  2. +

    Improving Training: A new process engineer joined a semiconductor company and needed to learn complex workflows quickly. Using Docsie, the company provided interactive training materials, including videos and flowcharts. The engineer was able to learn the processes in half the time compared to traditional methods. This reduced the onboarding period and allowed the engineer to contribute sooner.

    +
    3. +
  3. +

    Enhancing Collaboration: In a large semiconductor plant, process engineers often struggled with miscommunication between shifts. By using Docsie, they created a shared knowledge base where all updates and notes were recorded in real-time. This improved communication and ensured a smoother handover between shifts. The company saw a significant reduction in downtime and delays.

    +
    4. +
+

Conclusion

+

Process engineers in the semiconductor manufacturing industry face many challenges, from managing complex workflows to staying updated with new technologies. These challenges can impact efficiency, quality, and profitability. However, tools like Docsie offer practical solutions. By simplifying documentation, improving collaboration, and streamlining workflows, Docsie empowers process engineers to overcome these challenges and excel in their roles.

+

In a fast-paced and demanding industry, having the right tools can make all the difference. Docsie not only saves time but also enhances accuracy, communication, and innovation. For semiconductor manufacturers looking to stay competitive, adopting tools like Docsie is a smart investment. It allows engineers to focus on what they do best: designing and optimizing processes that power the technology of tomorrow.

+
+
+ + + +
+ + +
+
+ < Previous Post
+

Docsie’s Role in tackling Research and Development (R&D) Scientists’ Challenges in pharmaceutical manufacturing industry

+
+
+ Next Post >
+

Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Semiconductor manufacturing industry

+
+
+ + + + + +
+ + + + + + + + + +
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json b/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json new file mode 100644 index 000000000..17437d6ea --- /dev/null +++ b/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json @@ -0,0 +1 @@ +{"title": {"hash": "cc522a18646e20ff91b179eb92afacf1", "content": "Docsie\u2019s Role in addressing Quality Assurance Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry"}, "markdown": {"hash": "a1af5cb0389ee4d5694295b65b4e98ab", "content": "Have you considered how the aerospace and defense industry, with its stringent standards and vital role in national security and public safety, stands as one of the most demanding sectors in the world? Manufacturing in this industry requires unparalleled precision and adherence to stringent quality requirements. At the heart of maintaining these high standards is the Quality Assurance (QA) Engineer.\n\nQA Engineers are the gatekeepers of quality, ensuring that every component and product meets exacting specifications and regulatory standards. This blog explores the indispensable role of QA Engineers in aerospace and defense manufacturing, the documentation challenges they face, and how Docsie provides solutions to overcome these obstacles. We\u00e2\u20ac\u2122ll also highlight a success story to demonstrate the impact of effective documentation practices.\n\n## Role of Quality Assurance Engineers in Aerospace and Defense Manufacturing\n\nQuality Assurance Engineers are integral to the aerospace and defense manufacturing process. Their responsibilities include:\n\n1. **Standards Compliance**: Ensuring products meet rigorous industry standards, such as AS9100 and MIL-STD-810.\n\n2. **Inspection and Testing**: Conducting thorough inspections and tests on components, assemblies, and final products to identify and address any deviations from specifications.\n\n3. **Process Validation**: Validating manufacturing processes to ensure they consistently produce high-quality results.\n\n4. **Documentation Management**: Maintaining detailed records of quality processes, test results, and corrective actions for regulatory and internal purposes.\n\n5. **Collaboration with Teams**: Working closely with design, manufacturing, and supply chain teams to address quality issues and improve processes.\n\nQA Engineers are the linchpins of quality control, directly contributing to the safety, reliability, and success of aerospace and defense products.\n\n## Challenges Related to Documentation for QA Engineers\n\nDocumentation is a critical aspect of a QA Engineer\u00e2\u20ac\u2122s role, but it presents several unique challenges in the aerospace and defense industry:\n\n1. **High Complexity**: Aerospace and defense products involve intricate designs and numerous components, requiring detailed and accurate documentation at every stage of manufacturing.\n\n2. **Stringent Regulatory Requirements**: Compliance with industry standards and government regulations necessitates meticulous documentation, often audited by external entities.\n\n3. **Time-Intensive Processes**: QA Engineers must balance thorough documentation with tight production timelines, which can lead to incomplete or rushed records.\n\n4. **Data Integration**: QA documentation often needs to integrate data from multiple sources, including test results, supplier certifications, and manufacturing records.\n\n5. **Collaboration Challenges**: Effective communication and documentation sharing across teams and suppliers can be hindered by outdated systems or fragmented processes.\n\n## Solutions Offered by Docsie\n\nDocsie is a powerful documentation platform designed to address the unique needs of QA Engineers in aerospace and defense manufacturing. Here's how Docsie helps:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_0Bl2iGpd4lf0mcQ9c/image_1e00e3ef-745b-8704-193b-c9a265d17c39.jpg)\n\n1. **Centralized Documentation**: Docsie provides a unified platform for storing, accessing, and managing QA documentation, ensuring consistency and accessibility.\n\n2. **Templates for Standardized Records**: Pre-built templates tailored to aerospace and defense standards streamline the creation of inspection reports, process validations, and compliance documents.\n\n3. **Version Control and Traceability**: Automatic version tracking ensures that all changes to documents are recorded, enabling traceability and simplifying audits.\n\n4. **Real-Time Collaboration**: Docsie allows teams to collaborate on documents in real time, improving communication and reducing delays in addressing quality issues.\n\n5. **Integration with Tools and Systems**: Seamless integration with testing tools, ERP systems, and other software reduces duplication of effort and improves data accuracy.\n\n6. **Regulatory Compliance Support**: Docsie\u00e2\u20ac\u2122s compliance tools help QA Engineers generate documentation that meets industry and governmental standards.\n\n7. **Cloud-Based Accessibility**: Secure, cloud-based access ensures that documentation is available anytime, anywhere, supporting agile decision-making.\n\n## Customer Success Story: Streamlining QA Documentation in Aerospace Manufacturing\n\n**Background**: A leading aerospace manufacturer was grappling with documentation inefficiencies in its QA processes. Engineers spent significant time creating and managing compliance records, leading to delays and occasional errors during audits. Communication gaps between QA, manufacturing, and supply chain teams further compounded the challenges.\n\n**Solution**: The company implemented Docsie to revamp its documentation workflows. The platform\u00e2\u20ac\u2122s centralized repository and collaboration features transformed their processes:\n\n* **Improved Accuracy and Efficiency**: Standardized templates and automation reduced errors and saved engineers hours of manual work each week.\n\n* **Seamless Collaboration**: Teams across departments could access and update documents in real time, eliminating communication barriers.\n\n* **Enhanced Audit Readiness**: With robust version control and traceability, the company experienced smoother regulatory audits and faster approvals.\n\n* **Integrated Workflows**: Integration with existing testing and ERP systems minimized redundancy and ensured consistency in documentation.\n\n**Outcome**: The manufacturer reported a 35% reduction in documentation-related delays and a significant improvement in overall QA efficiency, strengthening its compliance posture and production timelines.\n\n## Conclusion\n\nQuality Assurance Engineers are vital to the aerospace and defense manufacturing industry, ensuring that products meet the highest standards of safety and reliability. However, their role\u00e2\u20ac\u2122s complexity is compounded by the challenges of managing extensive and intricate documentation.\n\nDocsie provides a transformative solution, addressing these challenges with its centralized platform, real-time collaboration tools, and compliance-focused features. By streamlining documentation processes, Docsie enables QA Engineers to focus on their core mission: delivering quality products that meet the demanding requirements of the aerospace and defense industry.\n\nAs demonstrated by the success story, investing in effective documentation tools like Docsie is not just about efficiency\u00e2\u20ac\u201dit\u00e2\u20ac\u2122s about ensuring excellence in one of the most critical industries in the world. With Docsie, QA Engineers can navigate the complexities of their role with confidence, driving innovation and maintaining the trust of stakeholders and customers alike.\n"}, "summary": {"hash": "4df4977a63faa2f85e1182611a83a0c6", "content": "In this blog, we explore the crucial role of Quality Assurance (QA) Engineers in the aerospace and defense industry and how Docsie supports overcoming the documentation challenges they encounter."}, "categories": {"hash": "8970387810eeb1c389ccde1ada502b99", "content": ["Knowledge Base", "SaaS", ""]}, "is_legacy": {"hash": "f8320b26d30ab433c5a54546d21f414c", "content": false}} \ No newline at end of file diff --git a/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html b/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html new file mode 100644 index 000000000..43e7d031a --- /dev/null +++ b/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html @@ -0,0 +1,408 @@ + + + + + + + + + + + + + + + Docsie.io Blog - Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Aerospace and Defense manufacturing industry + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+
+ +

Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Aerospace and Defense manufacturing industry

+ +
+ Avatar of Author +
+
Stanley G.
+
on January 16, 2024 · · filed under + + Knowledge Base + + SaaS + + + + +
+
+
+ + + + +
+

Have you considered how the aerospace and defense industry, with its stringent standards and vital role in national security and public safety, stands as one of the most demanding sectors in the world? Manufacturing in this industry requires unparalleled precision and adherence to stringent quality requirements. At the heart of maintaining these high standards is the Quality Assurance (QA) Engineer.

+

QA Engineers are the gatekeepers of quality, ensuring that every component and product meets exacting specifications and regulatory standards. This blog explores the indispensable role of QA Engineers in aerospace and defense manufacturing, the documentation challenges they face, and how Docsie provides solutions to overcome these obstacles. We’ll also highlight a success story to demonstrate the impact of effective documentation practices.

+

Role of Quality Assurance Engineers in Aerospace and Defense Manufacturing

+

Quality Assurance Engineers are integral to the aerospace and defense manufacturing process. Their responsibilities include:

+
    +
  1. +

    Standards Compliance: Ensuring products meet rigorous industry standards, such as AS9100 and MIL-STD-810.

    +
    2. +
  2. +

    Inspection and Testing: Conducting thorough inspections and tests on components, assemblies, and final products to identify and address any deviations from specifications.

    +
    3. +
  3. +

    Process Validation: Validating manufacturing processes to ensure they consistently produce high-quality results.

    +
    4. +
  4. +

    Documentation Management: Maintaining detailed records of quality processes, test results, and corrective actions for regulatory and internal purposes.

    +
    5. +
  5. +

    Collaboration with Teams: Working closely with design, manufacturing, and supply chain teams to address quality issues and improve processes.

    +
    6. +
+

QA Engineers are the linchpins of quality control, directly contributing to the safety, reliability, and success of aerospace and defense products.

+

Challenges Related to Documentation for QA Engineers

+

Documentation is a critical aspect of a QA Engineer’s role, but it presents several unique challenges in the aerospace and defense industry:

+
    +
  1. +

    High Complexity: Aerospace and defense products involve intricate designs and numerous components, requiring detailed and accurate documentation at every stage of manufacturing.

    +
    2. +
  2. +

    Stringent Regulatory Requirements: Compliance with industry standards and government regulations necessitates meticulous documentation, often audited by external entities.

    +
    3. +
  3. +

    Time-Intensive Processes: QA Engineers must balance thorough documentation with tight production timelines, which can lead to incomplete or rushed records.

    +
    4. +
  4. +

    Data Integration: QA documentation often needs to integrate data from multiple sources, including test results, supplier certifications, and manufacturing records.

    +
    5. +
  5. +

    Collaboration Challenges: Effective communication and documentation sharing across teams and suppliers can be hindered by outdated systems or fragmented processes.

    +
    6. +
+

Solutions Offered by Docsie

+

Docsie is a powerful documentation platform designed to address the unique needs of QA Engineers in aerospace and defense manufacturing. Here's how Docsie helps:

+

+
    +
  1. +

    Centralized Documentation: Docsie provides a unified platform for storing, accessing, and managing QA documentation, ensuring consistency and accessibility.

    +
    2. +
  2. +

    Templates for Standardized Records: Pre-built templates tailored to aerospace and defense standards streamline the creation of inspection reports, process validations, and compliance documents.

    +
    3. +
  3. +

    Version Control and Traceability: Automatic version tracking ensures that all changes to documents are recorded, enabling traceability and simplifying audits.

    +
    4. +
  4. +

    Real-Time Collaboration: Docsie allows teams to collaborate on documents in real time, improving communication and reducing delays in addressing quality issues.

    +
    5. +
  5. +

    Integration with Tools and Systems: Seamless integration with testing tools, ERP systems, and other software reduces duplication of effort and improves data accuracy.

    +
    6. +
  6. +

    Regulatory Compliance Support: Docsie’s compliance tools help QA Engineers generate documentation that meets industry and governmental standards.

    +
    7. +
  7. +

    Cloud-Based Accessibility: Secure, cloud-based access ensures that documentation is available anytime, anywhere, supporting agile decision-making.

    +
    8. +
+

Customer Success Story: Streamlining QA Documentation in Aerospace Manufacturing

+

Background: A leading aerospace manufacturer was grappling with documentation inefficiencies in its QA processes. Engineers spent significant time creating and managing compliance records, leading to delays and occasional errors during audits. Communication gaps between QA, manufacturing, and supply chain teams further compounded the challenges.

+

Solution: The company implemented Docsie to revamp its documentation workflows. The platform’s centralized repository and collaboration features transformed their processes:

+
    +
  • +

    Improved Accuracy and Efficiency: Standardized templates and automation reduced errors and saved engineers hours of manual work each week.

    +
    • +
  • +

    Seamless Collaboration: Teams across departments could access and update documents in real time, eliminating communication barriers.

    +
    • +
  • +

    Enhanced Audit Readiness: With robust version control and traceability, the company experienced smoother regulatory audits and faster approvals.

    +
    • +
  • +

    Integrated Workflows: Integration with existing testing and ERP systems minimized redundancy and ensured consistency in documentation.

    +
    • +
+

Outcome: The manufacturer reported a 35% reduction in documentation-related delays and a significant improvement in overall QA efficiency, strengthening its compliance posture and production timelines.

+

Conclusion

+

Quality Assurance Engineers are vital to the aerospace and defense manufacturing industry, ensuring that products meet the highest standards of safety and reliability. However, their role’s complexity is compounded by the challenges of managing extensive and intricate documentation.

+

Docsie provides a transformative solution, addressing these challenges with its centralized platform, real-time collaboration tools, and compliance-focused features. By streamlining documentation processes, Docsie enables QA Engineers to focus on their core mission: delivering quality products that meet the demanding requirements of the aerospace and defense industry.

+

As demonstrated by the success story, investing in effective documentation tools like Docsie is not just about efficiency—it’s about ensuring excellence in one of the most critical industries in the world. With Docsie, QA Engineers can navigate the complexities of their role with confidence, driving innovation and maintaining the trust of stakeholders and customers alike.

+
+
+ + + +
+ + +
+
+ < Previous Post
+

Docsie’s Role in solving Research and Development (R&D) Engineers’ Challenges in Semiconductor manufacturing industry

+
+
+ Next Post >
+

Docsie’s Role in tackling Certification and Compliance Specialists’ Challenges in Aerospace and Defense manufacturing industry

+
+
+ + + + + +
+ + + + + + + + + +
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json b/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json new file mode 100644 index 000000000..c3de61c72 --- /dev/null +++ b/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json @@ -0,0 +1 @@ +{"title": {"hash": "d040e19cddaacc4c047f136594347af6", "content": "Docsie\u2019s Role in addressing Quality Assurance Engineers\u2019 Challenges in Semiconductor manufacturing industry"}, "markdown": {"hash": "d458a5dd83136db84e6e64647267da76", "content": "Have you ever wondered how semiconductor manufacturing manages to maintain such high levels of complexity and precision in every step of the process? The role of Quality Assurance (QA) engineers is pivotal in maintaining the high standards required to produce reliable and efficient semiconductor components. At the heart of their work lies documentation's critical aspect that ensures traceability, compliance, and process optimization. However, QA engineers in the semiconductor industry face numerous challenges in managing and maintaining effective documentation. In this blog, we will explore these challenges and demonstrate how Docsie.io offers practical solutions tailored to this high-stakes field.\n\n## The Role of Quality Assurance Engineers in Semiconductor Manufacturing\n\nQA engineers in semiconductor manufacturing are tasked with safeguarding product quality and process integrity. Their responsibilities include:\n\n* **Process Validation**: Ensuring that all production processes consistently deliver products that meet predefined specifications.\n\n* **Defect Analysis**: Identifying and addressing defects in production to minimize yield losses.\n\n* **Regulatory Compliance**: Adhering to industry standards such as ISO 9001, IATF 16949, and other certifications relevant to semiconductor manufacturing.\n\n* **Documentation Management**: Creating, maintaining, and analyzing various records, including test reports, equipment maintenance logs, and corrective action plans.\n\n* **Continuous Improvement**: Driving process improvements through detailed analysis and accurate documentation of lessons learned.\n\nWith the rapid pace of technological advancements and stringent quality requirements, effective documentation management becomes not only a necessity but also a competitive advantage.\n\n## Documentation Challenges in Semiconductor Manufacturing\n\nManaging documentation in semiconductor manufacturing comes with unique complexities:\n\n1. **High Volume of Data**: Semiconductor manufacturing generates vast amounts of data due to complex processes, testing, and defect analysis. Organizing and maintaining such data for easy retrieval can overwhelm traditional documentation systems.\n\n2. **Version Control Issues**: Frequent process changes and updates to specifications require precise version control to avoid outdated or conflicting documents. Lack of control can lead to process errors, non-conformance, and potential product recalls.\n\n3. **Cross-Functional Collaboration**: Documentation often involves input from multiple departments, including design, production, and quality control. Coordinating updates and approvals across these functions can lead to delays and miscommunication.\n\n4. **Regulatory Compliance Demands**: Semiconductor companies must adhere to strict quality and safety regulations, requiring comprehensive and auditable documentation. Ensuring compliance with standards such as ISO or Six Sigma methodologies necessitates meticulous record-keeping.\n\n5. **Audit and Inspection Preparation**: Regulatory audits demand quick access to complete and accurate documentation. Any gaps or errors in records can lead to penalties, reputational damage, or halted production.\n\n6. **Limited Digital Integration**: Many semiconductor manufacturers still rely on paper-based or fragmented digital systems for documentation. This approach hampers efficiency, increases the risk of data silos, and complicates collaboration.\n\n## Solution for Semiconductor QA Engineers\n\nDocsie.io is a modern, cloud-based documentation platform that addresses the unique challenges faced by QA engineers in semiconductor manufacturing. Here\u00e2\u20ac\u2122s how Docsie.io transforms documentation management:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_IV8kyawYBNEoA10dm/image_2fef54b5-2695-632a-e557-a6ef66c013ee.jpg)\n\n1. **Centralized Documentation Management**\n\nDocsie.io provides a centralized repository for all documentation:\n\n* **Organized Content**: Create a well-structured documentation library, categorizing records by production stage, process, or product line.\n\n* **Search Functionality**: Quickly locate specific documents using advanced search and tagging features.\n\n* **Secure Storage**: Protect sensitive information with encrypted cloud storage.\n\n2. **Efficient Version Control**\n\nDocsie.io simplifies version control with:\n\n* **Automatic Updates**: Ensure all users access the latest document versions in real time.\n\n* **Version History**: Maintain a comprehensive log of changes, enabling easy rollback to previous versions if needed.\n\n* **User Permissions**: Implement role-based access control to safeguard against unauthorized changes.\n\n3. **Enhanced Collaboration Tools**\n\nDocsie.io fosters collaboration across teams and departments:\n\n* **Real-Time Editing**: Allow multiple users to edit documents simultaneously, reducing delays.\n\n* **Approval Workflows**: Streamline the review and approval process with automated notifications and tracking.\n\n* **Annotations and Comments**: Enable stakeholders to provide feedback directly within the document.\n\n4. **Regulatory Compliance and Traceability**\n\nDocsie.io ensures compliance with industry standards:\n\n* **Audit Trails**: Automatically log all actions performed on a document, ensuring traceability for audits.\n\n* **Custom Templates**: Use industry-specific templates for test reports, corrective action plans, and more.\n\n* **Data Integrity**: Maintain tamper-proof records to meet regulatory requirements.\n\n5. **Audit Readiness**\n\nDocsie.io simplifies audit preparation and execution:\n\n* **Instant Reports**: Generate detailed reports summarizing document status, changes, and compliance metrics.\n\n* **Controlled Access**: Provide auditors with restricted access to necessary records, enhancing transparency while protecting sensitive information.\n\n6. **Digital Transformation**\n\nDocsie.io accelerates the shift to a fully digital documentation environment:\n\n* **Cloud Accessibility**: Access documentation anytime, anywhere, from any device.\n\n* **Migration Support**: Seamlessly import legacy documents into Docsie.io\u00e2\u20ac\u2122s system.\n\n* **User-Friendly Interface**: Encourage widespread adoption with an intuitive and easy-to-navigate platform.\n\n## Real-World Impact: A Case Study\n\nA leading semiconductor manufacturer faced significant documentation challenges, including:\n\n* Frequent errors in version control leading to production delays.\n\n* Inefficient collaboration among QA, production, and design teams.\n\n* Difficulty in meeting audit requirements due to disorganized records.\n\nAfter implementing Docsie.io, the company achieved:\n\n* **30% Reduction in Documentation Errors**: Improved version control eliminated confusion and production mishaps.\n\n* **Faster Collaboration**: Real-time editing and streamlined workflows reduced document review times by 40%.\n\n* **Seamless Audit Preparation**: Comprehensive audit trails and instant reporting ensured a smooth regulatory inspection process.\n\nThese improvements not only enhanced operational efficiency but also reinforced the company's commitment to quality and compliance.\n\n## Conclusion\n\nIn the semiconductor manufacturing industry, documentation is a cornerstone of quality assurance. The challenges of managing vast amounts of data, ensuring compliance, and fostering collaboration can be daunting, but they are not insurmountable. Docsie.io provides QA engineers with a powerful platform to address these challenges effectively.\n\nBy centralizing documentation, enhancing version control, facilitating collaboration, and ensuring regulatory compliance, Docsie.io empowers QA teams to focus on their core objectives: delivering high-quality semiconductor products with precision and efficiency. Embracing Docsie.io is not just about managing documents it is about driving excellence in every aspect of quality assurance. If your organization is ready to take its documentation practices to the next level, Docsie.io is the solution you have been looking for."}, "summary": {"hash": "a5d95f3bc5fb9bc9411bb63f12b2e8fa", "content": "In this blog, we explore the challenges faced by Quality Assurance (QA) engineers in semiconductor manufacturing and how Docsie helps streamline documentation for better traceability, compliance, and process optimization."}, "categories": {"hash": "8970387810eeb1c389ccde1ada502b99", "content": ["Knowledge Base", "SaaS", ""]}, "is_legacy": {"hash": "f8320b26d30ab433c5a54546d21f414c", "content": false}} \ No newline at end of file diff --git a/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry/index.html b/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry/index.html new file mode 100644 index 000000000..1a4aeadde --- /dev/null +++ b/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry/index.html @@ -0,0 +1,481 @@ + + + + + + + + + + + + + + + Docsie.io Blog - Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Semiconductor manufacturing industry + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+
+ +

Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Semiconductor manufacturing industry

+ +
+ Avatar of Author +
+
Stanley G.
+
on January 16, 2024 · · filed under + + Knowledge Base + + SaaS + + + + +
+
+
+ + + + +
+

Have you ever wondered how semiconductor manufacturing manages to maintain such high levels of complexity and precision in every step of the process? The role of Quality Assurance (QA) engineers is pivotal in maintaining the high standards required to produce reliable and efficient semiconductor components. At the heart of their work lies documentation's critical aspect that ensures traceability, compliance, and process optimization. However, QA engineers in the semiconductor industry face numerous challenges in managing and maintaining effective documentation. In this blog, we will explore these challenges and demonstrate how Docsie.io offers practical solutions tailored to this high-stakes field.

+

The Role of Quality Assurance Engineers in Semiconductor Manufacturing

+

QA engineers in semiconductor manufacturing are tasked with safeguarding product quality and process integrity. Their responsibilities include:

+
    +
  • +

    Process Validation: Ensuring that all production processes consistently deliver products that meet predefined specifications.

    +
    • +
  • +

    Defect Analysis: Identifying and addressing defects in production to minimize yield losses.

    +
    • +
  • +

    Regulatory Compliance: Adhering to industry standards such as ISO 9001, IATF 16949, and other certifications relevant to semiconductor manufacturing.

    +
    • +
  • +

    Documentation Management: Creating, maintaining, and analyzing various records, including test reports, equipment maintenance logs, and corrective action plans.

    +
    • +
  • +

    Continuous Improvement: Driving process improvements through detailed analysis and accurate documentation of lessons learned.

    +
    • +
+

With the rapid pace of technological advancements and stringent quality requirements, effective documentation management becomes not only a necessity but also a competitive advantage.

+

Documentation Challenges in Semiconductor Manufacturing

+

Managing documentation in semiconductor manufacturing comes with unique complexities:

+
    +
  1. +

    High Volume of Data: Semiconductor manufacturing generates vast amounts of data due to complex processes, testing, and defect analysis. Organizing and maintaining such data for easy retrieval can overwhelm traditional documentation systems.

    +
    2. +
  2. +

    Version Control Issues: Frequent process changes and updates to specifications require precise version control to avoid outdated or conflicting documents. Lack of control can lead to process errors, non-conformance, and potential product recalls.

    +
    3. +
  3. +

    Cross-Functional Collaboration: Documentation often involves input from multiple departments, including design, production, and quality control. Coordinating updates and approvals across these functions can lead to delays and miscommunication.

    +
    4. +
  4. +

    Regulatory Compliance Demands: Semiconductor companies must adhere to strict quality and safety regulations, requiring comprehensive and auditable documentation. Ensuring compliance with standards such as ISO or Six Sigma methodologies necessitates meticulous record-keeping.

    +
    5. +
  5. +

    Audit and Inspection Preparation: Regulatory audits demand quick access to complete and accurate documentation. Any gaps or errors in records can lead to penalties, reputational damage, or halted production.

    +
    6. +
  6. +

    Limited Digital Integration: Many semiconductor manufacturers still rely on paper-based or fragmented digital systems for documentation. This approach hampers efficiency, increases the risk of data silos, and complicates collaboration.

    +
    7. +
+

Solution for Semiconductor QA Engineers

+

Docsie.io is a modern, cloud-based documentation platform that addresses the unique challenges faced by QA engineers in semiconductor manufacturing. Here’s how Docsie.io transforms documentation management:

+

+
    +
  1. Centralized Documentation Management
    2. +
+

Docsie.io provides a centralized repository for all documentation:

+
    +
  • +

    Organized Content: Create a well-structured documentation library, categorizing records by production stage, process, or product line.

    +
    • +
  • +

    Search Functionality: Quickly locate specific documents using advanced search and tagging features.

    +
    • +
  • +

    Secure Storage: Protect sensitive information with encrypted cloud storage.

    +
    • +
  • +

    Efficient Version Control

    +
    • +
+

Docsie.io simplifies version control with:

+
    +
  • +

    Automatic Updates: Ensure all users access the latest document versions in real time.

    +
    • +
  • +

    Version History: Maintain a comprehensive log of changes, enabling easy rollback to previous versions if needed.

    +
    • +
  • +

    User Permissions: Implement role-based access control to safeguard against unauthorized changes.

    +
    • +
  • +

    Enhanced Collaboration Tools

    +
    • +
+

Docsie.io fosters collaboration across teams and departments:

+
    +
  • +

    Real-Time Editing: Allow multiple users to edit documents simultaneously, reducing delays.

    +
    • +
  • +

    Approval Workflows: Streamline the review and approval process with automated notifications and tracking.

    +
    • +
  • +

    Annotations and Comments: Enable stakeholders to provide feedback directly within the document.

    +
    • +
  • +

    Regulatory Compliance and Traceability

    +
    • +
+

Docsie.io ensures compliance with industry standards:

+
    +
  • +

    Audit Trails: Automatically log all actions performed on a document, ensuring traceability for audits.

    +
    • +
  • +

    Custom Templates: Use industry-specific templates for test reports, corrective action plans, and more.

    +
    • +
  • +

    Data Integrity: Maintain tamper-proof records to meet regulatory requirements.

    +
    • +
  • +

    Audit Readiness

    +
    • +
+

Docsie.io simplifies audit preparation and execution:

+
    +
  • +

    Instant Reports: Generate detailed reports summarizing document status, changes, and compliance metrics.

    +
    • +
  • +

    Controlled Access: Provide auditors with restricted access to necessary records, enhancing transparency while protecting sensitive information.

    +
    • +
  • +

    Digital Transformation

    +
    • +
+

Docsie.io accelerates the shift to a fully digital documentation environment:

+
    +
  • +

    Cloud Accessibility: Access documentation anytime, anywhere, from any device.

    +
    • +
  • +

    Migration Support: Seamlessly import legacy documents into Docsie.io’s system.

    +
    • +
  • +

    User-Friendly Interface: Encourage widespread adoption with an intuitive and easy-to-navigate platform.

    +
    • +
+

Real-World Impact: A Case Study

+

A leading semiconductor manufacturer faced significant documentation challenges, including:

+
    +
  • +

    Frequent errors in version control leading to production delays.

    +
    • +
  • +

    Inefficient collaboration among QA, production, and design teams.

    +
    • +
  • +

    Difficulty in meeting audit requirements due to disorganized records.

    +
    • +
+

After implementing Docsie.io, the company achieved:

+
    +
  • +

    30% Reduction in Documentation Errors: Improved version control eliminated confusion and production mishaps.

    +
    • +
  • +

    Faster Collaboration: Real-time editing and streamlined workflows reduced document review times by 40%.

    +
    • +
  • +

    Seamless Audit Preparation: Comprehensive audit trails and instant reporting ensured a smooth regulatory inspection process.

    +
    • +
+

These improvements not only enhanced operational efficiency but also reinforced the company's commitment to quality and compliance.

+

Conclusion

+

In the semiconductor manufacturing industry, documentation is a cornerstone of quality assurance. The challenges of managing vast amounts of data, ensuring compliance, and fostering collaboration can be daunting, but they are not insurmountable. Docsie.io provides QA engineers with a powerful platform to address these challenges effectively.

+

By centralizing documentation, enhancing version control, facilitating collaboration, and ensuring regulatory compliance, Docsie.io empowers QA teams to focus on their core objectives: delivering high-quality semiconductor products with precision and efficiency. Embracing Docsie.io is not just about managing documents it is about driving excellence in every aspect of quality assurance. If your organization is ready to take its documentation practices to the next level, Docsie.io is the solution you have been looking for.

+
+
+ + + +
+ + +
+
+ < Previous Post
+

Docsie’s Role in addressing Process Engineers’ Challenges in Semiconductor manufacturing industry

+
+
+ Next Post >
+

Docsie’s Role in solving Equipment Maintenance Engineers’ Challenges in Semiconductor manufacturing industry

+
+
+ + + + + +
+ + + + + + + + + +
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/blog/articles/docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json b/blog/articles/docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json new file mode 100644 index 000000000..955a37fce --- /dev/null +++ b/blog/articles/docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json @@ -0,0 +1 @@ +{"title": {"hash": "a0e762b1a9bee86cf5a84b8bebb821ed", "content": "Docsie\u2019s Role in solving Equipment Maintenance Engineers\u2019 Challenges in Semiconductor manufacturing industry"}, "markdown": {"hash": "87f348863a6194c771f1fa3415837c36", "content": "Have you ever wondered how the semiconductor industry drives the advancements we see in electronics, communication, and computing today? Central to the industry's operations is the role of the Equipment Maintenance Engineer, a professional tasked with ensuring the seamless functionality of critical machinery in semiconductor manufacturing. In a field driven by precision and innovation, these engineers play a pivotal role in maintaining the reliability and efficiency of production systems.\n\nThis article explores the role of Equipment Maintenance Engineers in the semiconductor manufacturing industry, delves into the specific challenges they face, particularly in documentation, and highlights how solutions like Docsie can address these challenges. We\u00e2\u20ac\u2122ll also look at a real-world success story to illustrate the impact of effective documentation solutions.\n\n## Role of Equipment Maintenance Engineers in Semiconductor Manufacturing\n\nThe semiconductor manufacturing process involves complex machinery and intricate processes, such as photolithography, etching, doping, and wafer handling. Equipment Maintenance Engineers ensure these machines operate optimally, minimizing downtime and maximizing production efficiency.\n\nKey Responsibilities:\n\n1. **Preventive Maintenance:** Regularly inspecting and servicing equipment to avoid unexpected failures.\n\n2. **Troubleshooting:** Diagnosing and resolving technical issues promptly to minimize disruptions.\n\n3. **Upgrades and Calibration:** Implementing upgrades and calibrating equipment to meet stringent industry standards.\n\n4. **Compliance:** Ensuring all machinery adheres to safety and environmental regulations.\n\n5. **Collaboration:** Coordinating with cross-functional teams, including design, production, and quality assurance, to align maintenance activities with organizational goals.\n\nBy keeping critical systems operational, Equipment Maintenance Engineers directly contribute to the semiconductor industry's ability to innovate and deliver cutting-edge products.\n\n## Challenges Related to Documentation in This Job Role\n\nEquipment Maintenance Engineers face a myriad of challenges, many of which stem from documentation issues. Accurate, accessible, and comprehensive documentation is essential for maintenance tasks, but creating and managing such documentation can be daunting.\n\n1. **Complex Technical Details:** Semiconductor machinery involves intricate technical specifications that require detailed documentation, which can be time-consuming to compile and update.\n\n2. **Frequent Updates:** Rapid technological advancements in the semiconductor industry mean documentation must be updated regularly to reflect new processes, equipment, or regulations.\n\n3. **Inconsistencies:** Without standardized formats, documentation often varies, leading to inefficiencies and misunderstandings.\n\n4. **Access and Availability:** Engineers frequently need access to manuals, service records, and protocols in real-time, but traditional storage methods may limit accessibility.\n\n5. **Training New Staff:** Onboarding new engineers can be challenging without clear, concise, and easily accessible documentation.\n\nThese challenges highlight the need for effective documentation tools that streamline processes and improve accessibility.\n\n## Solutions Offered by Docsie\n\nDocsie offers a robust solution to the documentation challenges faced by Equipment Maintenance Engineers. By combining user-friendly tools with powerful features, Docsie simplifies the creation, management, and distribution of maintenance documentation.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_Vyzz5xo721z1FTuRb/image_02d6bb1e-9192-fdba-359c-4a466d630223.jpg)\n\n1. **Centralized Documentation Platform:** Docsie provides a single platform for storing all technical manuals, maintenance logs, and standard operating procedures, ensuring engineers can access information quickly and efficiently.\n\n2. **Version Control and Updates:** The platform\u00e2\u20ac\u2122s versioning feature allows seamless updates to documentation, ensuring engineers always have access to the latest information.\n\n3. **Customization and Organization:** Docsie\u00e2\u20ac\u2122s customizable templates enable standardized documentation formats, reducing inconsistencies and improving clarity.\n\n4. **Real-Time Collaboration:** Teams can collaborate on documentation in real-time, ensuring all stakeholders contribute to and benefit from shared knowledge.\n\n5. **Multi-Format Support:** Docsie supports various formats, including PDFs, images, and videos, catering to the diverse needs of equipment maintenance.\n\n6. **Integration with Existing Systems:** Docsie integrates with other platforms used in the semiconductor industry, enabling a smooth workflow.\n\nBy addressing these pain points, Docsie empowers Equipment Maintenance Engineers to focus on their core responsibilities rather than documentation hassles.\n\n## Real-World Success Story: Enhanced Efficiency with Docsie\n\n**Background: **A leading semiconductor manufacturer, faced challenges in managing maintenance documentation for its expanding range of advanced equipment. Engineers struggled with inconsistent documentation formats and inaccessible records, leading to delays in maintenance tasks.\n\n**Solution Implementation: **This** **semiconductor manufactureradopted Docsie as their primary documentation tool. The company leveraged Docsie\u00e2\u20ac\u2122s centralized platform to consolidate all maintenance records, manuals, and logs. Customized templates were created for standardizing future documentation, and the version control feature ensured engineers always worked with the most recent updates.\n\n**Results:**\n\n1. **Improved Efficiency:** Engineers reported a 40% reduction in time spent searching for documentation.\n\n2. **Enhanced Collaboration:** Cross-functional teams collaborated seamlessly on documentation, improving workflow and reducing errors.\n\n3. **Streamlined Onboarding:** New hires adapted faster due to clear and accessible training materials.\n\n4. **Reduced Downtime:** The availability of accurate, up-to-date information minimized equipment downtime by 25%.\n\nThis transformation underscores the value of adopting a robust documentation solution like Docsie in the semiconductor manufacturing industry.\n\n## Conclusion\n\nThe role of Equipment Maintenance Engineers in the semiconductor manufacturing industry is indispensable. These professionals ensure the reliability and efficiency of complex machinery, enabling the production of cutting-edge technology. However, they face significant documentation challenges that can hinder their effectiveness.\n\nDocsie offers a tailored solution to these challenges, providing a centralized, efficient, and collaborative platform for managing maintenance documentation. As demonstrated by SiliconTech Solutions, adopting Docsie can lead to tangible benefits, including reduced downtime, improved efficiency, and streamlined onboarding processes.\n\nBy addressing the documentation needs of Equipment Maintenance Engineers, Docsie not only supports the professionals in this critical role but also contributes to the broader goals of innovation and excellence in the semiconductor manufacturing industry.\n"}, "summary": {"hash": "702c364a43e63b5cf6fc9035ef4846e9", "content": "In this blog, we dive into the essential role of Equipment Maintenance Engineers in the semiconductor manufacturing industry and how Docsie helps solve the documentation challenges they face."}, "categories": {"hash": "8970387810eeb1c389ccde1ada502b99", "content": ["Knowledge Base", "SaaS", ""]}, "is_legacy": {"hash": "f8320b26d30ab433c5a54546d21f414c", "content": false}} \ No newline at end of file diff --git a/blog/articles/docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry/index.html b/blog/articles/docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry/index.html new file mode 100644 index 000000000..fff838302 --- /dev/null +++ b/blog/articles/docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry/index.html @@ -0,0 +1,409 @@ + + + + + + + + + + + + + + + Docsie.io Blog - Docsie’s Role in solving Equipment Maintenance Engineers’ Challenges in Semiconductor manufacturing industry + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+
+ +

Docsie’s Role in solving Equipment Maintenance Engineers’ Challenges in Semiconductor manufacturing industry

+ +
+ Avatar of Author +
+
Stanley G.
+
on January 16, 2024 · · filed under + + Knowledge Base + + SaaS + + + + +
+
+
+ + + + +
+

Have you ever wondered how the semiconductor industry drives the advancements we see in electronics, communication, and computing today? Central to the industry's operations is the role of the Equipment Maintenance Engineer, a professional tasked with ensuring the seamless functionality of critical machinery in semiconductor manufacturing. In a field driven by precision and innovation, these engineers play a pivotal role in maintaining the reliability and efficiency of production systems.

+

This article explores the role of Equipment Maintenance Engineers in the semiconductor manufacturing industry, delves into the specific challenges they face, particularly in documentation, and highlights how solutions like Docsie can address these challenges. We’ll also look at a real-world success story to illustrate the impact of effective documentation solutions.

+

Role of Equipment Maintenance Engineers in Semiconductor Manufacturing

+

The semiconductor manufacturing process involves complex machinery and intricate processes, such as photolithography, etching, doping, and wafer handling. Equipment Maintenance Engineers ensure these machines operate optimally, minimizing downtime and maximizing production efficiency.

+

Key Responsibilities:

+
    +
  1. +

    Preventive Maintenance: Regularly inspecting and servicing equipment to avoid unexpected failures.

    +
    2. +
  2. +

    Troubleshooting: Diagnosing and resolving technical issues promptly to minimize disruptions.

    +
    3. +
  3. +

    Upgrades and Calibration: Implementing upgrades and calibrating equipment to meet stringent industry standards.

    +
    4. +
  4. +

    Compliance: Ensuring all machinery adheres to safety and environmental regulations.

    +
    5. +
  5. +

    Collaboration: Coordinating with cross-functional teams, including design, production, and quality assurance, to align maintenance activities with organizational goals.

    +
    6. +
+

By keeping critical systems operational, Equipment Maintenance Engineers directly contribute to the semiconductor industry's ability to innovate and deliver cutting-edge products.

+

Challenges Related to Documentation in This Job Role

+

Equipment Maintenance Engineers face a myriad of challenges, many of which stem from documentation issues. Accurate, accessible, and comprehensive documentation is essential for maintenance tasks, but creating and managing such documentation can be daunting.

+
    +
  1. +

    Complex Technical Details: Semiconductor machinery involves intricate technical specifications that require detailed documentation, which can be time-consuming to compile and update.

    +
    2. +
  2. +

    Frequent Updates: Rapid technological advancements in the semiconductor industry mean documentation must be updated regularly to reflect new processes, equipment, or regulations.

    +
    3. +
  3. +

    Inconsistencies: Without standardized formats, documentation often varies, leading to inefficiencies and misunderstandings.

    +
    4. +
  4. +

    Access and Availability: Engineers frequently need access to manuals, service records, and protocols in real-time, but traditional storage methods may limit accessibility.

    +
    5. +
  5. +

    Training New Staff: Onboarding new engineers can be challenging without clear, concise, and easily accessible documentation.

    +
    6. +
+

These challenges highlight the need for effective documentation tools that streamline processes and improve accessibility.

+

Solutions Offered by Docsie

+

Docsie offers a robust solution to the documentation challenges faced by Equipment Maintenance Engineers. By combining user-friendly tools with powerful features, Docsie simplifies the creation, management, and distribution of maintenance documentation.

+

+
    +
  1. +

    Centralized Documentation Platform: Docsie provides a single platform for storing all technical manuals, maintenance logs, and standard operating procedures, ensuring engineers can access information quickly and efficiently.

    +
    2. +
  2. +

    Version Control and Updates: The platform’s versioning feature allows seamless updates to documentation, ensuring engineers always have access to the latest information.

    +
    3. +
  3. +

    Customization and Organization: Docsie’s customizable templates enable standardized documentation formats, reducing inconsistencies and improving clarity.

    +
    4. +
  4. +

    Real-Time Collaboration: Teams can collaborate on documentation in real-time, ensuring all stakeholders contribute to and benefit from shared knowledge.

    +
    5. +
  5. +

    Multi-Format Support: Docsie supports various formats, including PDFs, images, and videos, catering to the diverse needs of equipment maintenance.

    +
    6. +
  6. +

    Integration with Existing Systems: Docsie integrates with other platforms used in the semiconductor industry, enabling a smooth workflow.

    +
    7. +
+

By addressing these pain points, Docsie empowers Equipment Maintenance Engineers to focus on their core responsibilities rather than documentation hassles.

+

Real-World Success Story: Enhanced Efficiency with Docsie

+

Background: A leading semiconductor manufacturer, faced challenges in managing maintenance documentation for its expanding range of advanced equipment. Engineers struggled with inconsistent documentation formats and inaccessible records, leading to delays in maintenance tasks.

+

Solution Implementation: This semiconductor manufactureradopted Docsie as their primary documentation tool. The company leveraged Docsie’s centralized platform to consolidate all maintenance records, manuals, and logs. Customized templates were created for standardizing future documentation, and the version control feature ensured engineers always worked with the most recent updates.

+

Results:

+
    +
  1. +

    Improved Efficiency: Engineers reported a 40% reduction in time spent searching for documentation.

    +
    2. +
  2. +

    Enhanced Collaboration: Cross-functional teams collaborated seamlessly on documentation, improving workflow and reducing errors.

    +
    3. +
  3. +

    Streamlined Onboarding: New hires adapted faster due to clear and accessible training materials.

    +
    4. +
  4. +

    Reduced Downtime: The availability of accurate, up-to-date information minimized equipment downtime by 25%.

    +
    5. +
+

This transformation underscores the value of adopting a robust documentation solution like Docsie in the semiconductor manufacturing industry.

+

Conclusion

+

The role of Equipment Maintenance Engineers in the semiconductor manufacturing industry is indispensable. These professionals ensure the reliability and efficiency of complex machinery, enabling the production of cutting-edge technology. However, they face significant documentation challenges that can hinder their effectiveness.

+

Docsie offers a tailored solution to these challenges, providing a centralized, efficient, and collaborative platform for managing maintenance documentation. As demonstrated by SiliconTech Solutions, adopting Docsie can lead to tangible benefits, including reduced downtime, improved efficiency, and streamlined onboarding processes.

+

By addressing the documentation needs of Equipment Maintenance Engineers, Docsie not only supports the professionals in this critical role but also contributes to the broader goals of innovation and excellence in the semiconductor manufacturing industry.

+
+
+ + + +
+ + +
+
+ < Previous Post
+

Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Semiconductor manufacturing industry

+
+
+ Next Post >
+

Docsie’s Role in tackling Test Technicians’ Challenges in Semiconductor manufacturing industry

+
+
+ + + + + +
+ + + + + + + + + +
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/blog/articles/docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json b/blog/articles/docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json new file mode 100644 index 000000000..6807f823b --- /dev/null +++ b/blog/articles/docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry/cache.json @@ -0,0 +1 @@ +{"title": {"hash": "61dcf3b8b12d476840f8a77e9992c037", "content": "Docsie\u2019s Role in solving Research and Development (R&D) Engineers\u2019 Challenges in Semiconductor manufacturing industry"}, "markdown": {"hash": "5658113877d183568f23d1a94a8536fb", "content": "Have you ever thought about how the semiconductor manufacturing industry, with its constant innovation, forms the backbone of the technology we rely on today? Research and Development (R&D) Engineers are the innovators and problem-solvers who propel this industry forward. Their contributions range from designing cutting-edge semiconductor devices to improving manufacturing processes, ensuring the industry keeps pace with technological advancements.\n\nThis blog explores the vital role of R&D Engineers in the semiconductor sector, the documentation challenges they face, and how Docsie offers solutions to streamline their workflows. Additionally, we\u00e2\u20ac\u2122ll share a customer success story to illustrate the tangible benefits of effective documentation.\n\n## Role of R&D Engineers in Semiconductor Manufacturing\n\nR&D Engineers play a pivotal role in the semiconductor industry. Their responsibilities include:\n\n1. **Design and Development**:\nCreating innovative semiconductor devices and circuits to meet evolving market demands.\nDeveloping new materials and processes to enhance device performance.\n\n2. **Process Optimization**:\nImproving manufacturing techniques to reduce costs, increase yield, and improve efficiency.\n\n3. **Testing and Validation**:\nConducting rigorous testing to ensure devices meet quality and reliability standards.\nValidating new designs and processes before full-scale production.\n\n4. **Collaboration**:\nWorking closely with cross-functional teams, including product engineers, manufacturing teams, and quality assurance.\n\n5. **Documentation**:\nRecording experimental results, process changes, and test outcomes to ensure knowledge transfer and compliance.\n\nTheir work directly influences the competitiveness and technological edge of semiconductor companies.\n\n## Challenges Related to Documentation for R&D Engineers\n\nEffective documentation is crucial for R&D Engineers, but it often presents significant challenges:\n\n1. **Complex Data Management**: R&D projects generate vast amounts of data, including experimental results, process parameters, and design changes. Organizing and managing this data can be daunting.\n\n2. **Frequent Iterations**: Semiconductor R&D involves continuous iterations and refinements. Keeping track of every change and its rationale is challenging.\n\n3. **Time Constraints**: R&D Engineers often prioritize innovation over documentation, leading to incomplete or inconsistent records.\n\n4. **Collaboration Hurdles**: Multiple teams working on interconnected projects require seamless document sharing and version control, which is difficult without the right tools.\n\n5. **Regulatory and IP Compliance**: Ensuring that documentation complies with industry standards and intellectual property (IP) regulations adds another layer of complexity.\n\n## Solutions Offered by Docsie\n\nDocsie is a versatile documentation platform that addresses the unique challenges faced by R&D Engineers in semiconductor manufacturing. Here's how Docsie makes a difference:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_SjL9A0ov6zyBTTKHp/image_0eb3dfe8-33da-222d-f8a9-653bd0e34305.jpg)\n\n1. **Centralized Knowledge Management**: Docsie\u00e2\u20ac\u2122s centralized repository allows R&D teams to store and access all project-related documentation in one place, ensuring consistency and easy retrieval.\n\n2. **Version Control**: Automatic version tracking helps engineers maintain a clear record of changes, facilitating better traceability and accountability.\n\n3. **Real-Time Collaboration**: Docsie enables seamless collaboration across teams by allowing multiple users to edit documents simultaneously and share updates in real time.\n\n4. **Templates and Automation**: Predefined templates for experimental logs, test reports, and process documentation save time and reduce errors.\n\n5. **Data Security and Compliance**: Docsie\u00e2\u20ac\u2122s robust security features ensure that sensitive R&D data is protected, while its compliance tools help meet industry and IP regulations.\n\n6. **Integration with Tools**: Docsie integrates with popular engineering and project management tools, streamlining workflows and reducing duplication of effort.\n\n## Customer Success Story: Enhancing R&D Efficiency with Docsie\n\n**Background**: A semiconductor company\u00e2\u20ac\u2122s R&D division faced challenges in managing documentation for multiple ongoing projects. Engineers struggled with scattered data, inconsistent records, and inefficient collaboration, leading to delays in project timelines.\n\n**Solution**: The company adopted Docsie to revamp its documentation processes. With Docsie\u00e2\u20ac\u2122s centralized platform and collaboration features, they:\n\n* **Improved Documentation Practices**: Standardized templates and automated workflows reduced inconsistencies and ensured comprehensive records.\n\n* **Enhanced Collaboration**: Real-time collaboration and version control streamlined communication between R&D, manufacturing, and quality teams.\n\n* **Saved Time**: Engineers reported a 30% reduction in time spent on documentation tasks, allowing them to focus more on innovation.\n\n* **Ensured Compliance**: Robust tracking and security features facilitated easier compliance with IP and industry regulations.\n\n**Outcome**: The company experienced faster project completion times, improved product quality, and a more agile R&D process, ultimately strengthening its competitive position in the market.\n\n## Conclusion\n\nR&D Engineers are the driving force behind innovation in the semiconductor manufacturing industry. Their work requires meticulous documentation to support innovation, collaboration, and compliance. However, traditional documentation methods often fall short of meeting their complex needs.\n\nDocsie offers a comprehensive solution tailored to the semiconductor industry, addressing the documentation challenges faced by R&D Engineers. By streamlining workflows, enhancing collaboration, and ensuring compliance, Docsie empowers engineers to focus on what they do best: innovating for the future.\n\nAs highlighted in the success story, investing in tools like Docsie not only improves operational efficiency but also fosters a culture of innovation and excellence. In a rapidly evolving industry, effective documentation is not just a necessity but a strategic advantage.\n"}, "summary": {"hash": "78ce9702a6a9915ef60001944603d4e7", "content": "In this blog, we delve into the pivotal role of Research and Development (R&D) Engineers in the semiconductor manufacturing industry and how Docsie helps address the documentation challenges they face."}, "categories": {"hash": "8970387810eeb1c389ccde1ada502b99", "content": ["Knowledge Base", "SaaS", ""]}, "is_legacy": {"hash": "f8320b26d30ab433c5a54546d21f414c", "content": false}} \ No newline at end of file diff --git a/blog/articles/docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry/index.html b/blog/articles/docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry/index.html new file mode 100644 index 000000000..8ccc45ee3 --- /dev/null +++ b/blog/articles/docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry/index.html @@ -0,0 +1,412 @@ + + + + + + + + + + + + + + + Docsie.io Blog - Docsie’s Role in solving Research and Development (R&D) Engineers’ Challenges in Semiconductor manufacturing industry + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+
+ +

Docsie’s Role in solving Research and Development (R&D) Engineers’ Challenges in Semiconductor manufacturing industry

+ +
+ Avatar of Author +
+
Stanley G.
+
on January 16, 2024 · · filed under + + Knowledge Base + + SaaS + + + + +
+
+
+ + + + +
+

Have you ever thought about how the semiconductor manufacturing industry, with its constant innovation, forms the backbone of the technology we rely on today? Research and Development (R&D) Engineers are the innovators and problem-solvers who propel this industry forward. Their contributions range from designing cutting-edge semiconductor devices to improving manufacturing processes, ensuring the industry keeps pace with technological advancements.

+

This blog explores the vital role of R&D Engineers in the semiconductor sector, the documentation challenges they face, and how Docsie offers solutions to streamline their workflows. Additionally, we’ll share a customer success story to illustrate the tangible benefits of effective documentation.

+

Role of R&D Engineers in Semiconductor Manufacturing

+

R&D Engineers play a pivotal role in the semiconductor industry. Their responsibilities include:

+
    +
  1. +

    Design and Development: +Creating innovative semiconductor devices and circuits to meet evolving market demands. +Developing new materials and processes to enhance device performance.

    +
    2. +
  2. +

    Process Optimization: +Improving manufacturing techniques to reduce costs, increase yield, and improve efficiency.

    +
    3. +
  3. +

    Testing and Validation: +Conducting rigorous testing to ensure devices meet quality and reliability standards. +Validating new designs and processes before full-scale production.

    +
    4. +
  4. +

    Collaboration: +Working closely with cross-functional teams, including product engineers, manufacturing teams, and quality assurance.

    +
    5. +
  5. +

    Documentation: +Recording experimental results, process changes, and test outcomes to ensure knowledge transfer and compliance.

    +
    6. +
+

Their work directly influences the competitiveness and technological edge of semiconductor companies.

+

Challenges Related to Documentation for R&D Engineers

+

Effective documentation is crucial for R&D Engineers, but it often presents significant challenges:

+
    +
  1. +

    Complex Data Management: R&D projects generate vast amounts of data, including experimental results, process parameters, and design changes. Organizing and managing this data can be daunting.

    +
    2. +
  2. +

    Frequent Iterations: Semiconductor R&D involves continuous iterations and refinements. Keeping track of every change and its rationale is challenging.

    +
    3. +
  3. +

    Time Constraints: R&D Engineers often prioritize innovation over documentation, leading to incomplete or inconsistent records.

    +
    4. +
  4. +

    Collaboration Hurdles: Multiple teams working on interconnected projects require seamless document sharing and version control, which is difficult without the right tools.

    +
    5. +
  5. +

    Regulatory and IP Compliance: Ensuring that documentation complies with industry standards and intellectual property (IP) regulations adds another layer of complexity.

    +
    6. +
+

Solutions Offered by Docsie

+

Docsie is a versatile documentation platform that addresses the unique challenges faced by R&D Engineers in semiconductor manufacturing. Here's how Docsie makes a difference:

+

+
    +
  1. +

    Centralized Knowledge Management: Docsie’s centralized repository allows R&D teams to store and access all project-related documentation in one place, ensuring consistency and easy retrieval.

    +
    2. +
  2. +

    Version Control: Automatic version tracking helps engineers maintain a clear record of changes, facilitating better traceability and accountability.

    +
    3. +
  3. +

    Real-Time Collaboration: Docsie enables seamless collaboration across teams by allowing multiple users to edit documents simultaneously and share updates in real time.

    +
    4. +
  4. +

    Templates and Automation: Predefined templates for experimental logs, test reports, and process documentation save time and reduce errors.

    +
    5. +
  5. +

    Data Security and Compliance: Docsie’s robust security features ensure that sensitive R&D data is protected, while its compliance tools help meet industry and IP regulations.

    +
    6. +
  6. +

    Integration with Tools: Docsie integrates with popular engineering and project management tools, streamlining workflows and reducing duplication of effort.

    +
    7. +
+

Customer Success Story: Enhancing R&D Efficiency with Docsie

+

Background: A semiconductor company’s R&D division faced challenges in managing documentation for multiple ongoing projects. Engineers struggled with scattered data, inconsistent records, and inefficient collaboration, leading to delays in project timelines.

+

Solution: The company adopted Docsie to revamp its documentation processes. With Docsie’s centralized platform and collaboration features, they:

+
    +
  • +

    Improved Documentation Practices: Standardized templates and automated workflows reduced inconsistencies and ensured comprehensive records.

    +
    • +
  • +

    Enhanced Collaboration: Real-time collaboration and version control streamlined communication between R&D, manufacturing, and quality teams.

    +
    • +
  • +

    Saved Time: Engineers reported a 30% reduction in time spent on documentation tasks, allowing them to focus more on innovation.

    +
    • +
  • +

    Ensured Compliance: Robust tracking and security features facilitated easier compliance with IP and industry regulations.

    +
    • +
+

Outcome: The company experienced faster project completion times, improved product quality, and a more agile R&D process, ultimately strengthening its competitive position in the market.

+

Conclusion

+

R&D Engineers are the driving force behind innovation in the semiconductor manufacturing industry. Their work requires meticulous documentation to support innovation, collaboration, and compliance. However, traditional documentation methods often fall short of meeting their complex needs.

+

Docsie offers a comprehensive solution tailored to the semiconductor industry, addressing the documentation challenges faced by R&D Engineers. By streamlining workflows, enhancing collaboration, and ensuring compliance, Docsie empowers engineers to focus on what they do best: innovating for the future.

+

As highlighted in the success story, investing in tools like Docsie not only improves operational efficiency but also fosters a culture of innovation and excellence. In a rapidly evolving industry, effective documentation is not just a necessity but a strategic advantage.

+
+
+ + + +
+ + +
+
+ < Previous Post
+

Docsie’s Role in tackling Test Technicians’ Challenges in Semiconductor manufacturing industry

+
+
+ Next Post >
+

Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Aerospace and Defense manufacturing industry

+
+
+ + + + + +
+ + + + + + + + + +
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/blog/articles/docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json b/blog/articles/docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json new file mode 100644 index 000000000..5f1ca2799 --- /dev/null +++ b/blog/articles/docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json @@ -0,0 +1 @@ +{"title": {"hash": "9390908b5d75c751ca0c3d135538fcdd", "content": "Docsie\u2019s Role in solving Systems Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry"}, "markdown": {"hash": "c55df1388e96eefd9ba78652f531879d", "content": "Have you ever wondered how, in the Aerospace and Defense manufacturing industry, where precision and reliability are non-negotiable, the role of a Systems Engineer ensures that complex systems operate without a hitch? Systems Engineers are tasked with the responsibility of designing, integrating, and optimizing intricate systems and processes that meet stringent regulatory standards and safety protocols. The Systems Engineer's role is multifaceted, involving not only technical expertise but also collaboration with various departments and stakeholders, particularly in an environment that requires extensive documentation management.\n\nThe Aerospace and Defense industry, with its highly regulated nature, requires meticulous documentation at every step of the system lifecycle, from design and testing to implementation and maintenance. In this blog, we will explore the role of a Systems Engineer within Aerospace and Defense manufacturing, the specific challenges they face regarding documentation, and how Docsie offers effective solutions to improve efficiency and accuracy in documentation management.\n\n## Role of Systems Engineer in Aerospace and Defense Manufacturing\n\nA Systems Engineer in the Aerospace and Defense sector plays a pivotal role in ensuring that the systems they design, integrate, and maintain meet the highest standards of safety, functionality, and compliance. The responsibilities of a Systems Engineer in this industry are diverse, and include both technical and managerial tasks. Here\u00e2\u20ac\u2122s an overview of the key functions of a Systems Engineer:\n\n1. **System Design and Architecture**\n\nSystems Engineers in Aerospace and Defense are responsible for designing and architecting complex systems that integrate hardware and software components. These systems must adhere to strict safety and regulatory requirements, particularly in areas such as aircraft avionics, defense systems, and communication equipment. The Systems Engineer\u00e2\u20ac\u2122s design must ensure compatibility, scalability, and security, all while staying within the confines of budget and time constraints.\n\n2. **System Integration and Testing**\n\nOnce the design is complete, Systems Engineers work on integrating various subsystems and components to create a fully functional system. This involves testing and validating each component to ensure that it functions properly and meets design specifications. They are also responsible for troubleshooting and resolving issues during integration and testing phases.\n\n3. **Compliance and Regulatory Adherence**\n\nGiven the nature of the Aerospace and Defense industry, Systems Engineers must work within the boundaries of strict compliance and regulatory requirements, such as those outlined by the Federal Aviation Administration (FAA), European Union Aviation Safety Agency (EASA), and International Traffic in Arms Regulations (ITAR). They must ensure that the system meets all regulatory standards and keep detailed records of compliance activities.\n\n4. **Documentation Management**\n\nDocumentation is one of the most important aspects of a Systems Engineer\u00e2\u20ac\u2122s job in the Aerospace and Defense industry. Every step of the system lifecycle\u00e2\u20ac\u201ddesign, testing, integration, maintenance\u00e2\u20ac\u201drequires precise and detailed documentation. The Systems Engineer must ensure that all documentation is accurate, up-to-date, and easily accessible for future reference, audits, or regulatory reviews.\n\n5. **Collaboration and Communication**\n\nSystems Engineers often act as a bridge between multiple departments, including engineering, procurement, legal, and quality control. They need to effectively communicate technical specifications and requirements to stakeholders, ensuring that all teams understand and implement the required standards and processes. This collaborative effort is essential in ensuring that the final system meets all operational and compliance objectives.\n\n6. **Continuous Improvement**\n\nThe Systems Engineer is also responsible for identifying areas of improvement in existing systems. They work to refine processes, update systems, and incorporate new technologies to ensure the system\u00e2\u20ac\u2122s ongoing functionality, reliability, and efficiency. Continuous improvement is key in maintaining competitiveness and ensuring long-term success in a fast-evolving industry like Aerospace and Defense.\n\n## Challenges Related to Documentation for Systems Engineers\n\nIn the Aerospace and Defense manufacturing industry, Systems Engineers face significant challenges when it comes to managing documentation. Below are the key challenges they encounter:\n\n1. **Volume of Documentation**\n\nAerospace and Defense projects often involve massive amounts of documentation\u00e2\u20ac\u201ddesign specifications, compliance certifications, testing results, maintenance records, and regulatory approvals. Managing such large volumes of documentation can become overwhelming, especially when documents span multiple departments, teams, and stages of the system lifecycle.\n\n2. **Version Control and Consistency**\n\nThe lifecycle of a system in Aerospace and Defense typically spans many years, with design modifications, upgrades, and changes in regulatory requirements occurring over time. Keeping track of various versions of documents, ensuring that the most recent version is being used, and preventing errors due to outdated or incorrect versions is a critical challenge for Systems Engineers. Proper version control and maintaining consistency across documents are crucial for meeting compliance and quality standards.\n\n3. **Audit Preparation and Traceability**\n\nSystems Engineers must ensure that all documentation is readily available for audits and regulatory reviews. However, organizing and maintaining records for future audits can be a time-consuming task. Traceability of design changes, modifications, and testing results must be clear and easily accessible to demonstrate compliance with regulatory standards and to satisfy audit requirements.\n\n4. **Collaboration and Information Flow**\n\nGiven the multidisciplinary nature of systems engineering in Aerospace and Defense, collaboration between different teams is essential. However, ensuring that all team members have access to the most up-to-date documentation can be a challenge, especially when working with legacy systems or using fragmented tools that don\u00e2\u20ac\u2122t integrate well. Miscommunication or lack of access to key information can lead to delays, errors, or even compliance failures.\n\n5. **Complex Regulatory Requirements**\n\nAerospace and Defense are heavily regulated industries, and Systems Engineers need to ensure that all documentation meets various international and national regulatory standards. Keeping track of constantly changing regulations and ensuring that every document adheres to these requirements adds an additional layer of complexity to the job.\n\n6. **Data Security and Confidentiality**\n\nDue to the sensitive nature of many projects in Aerospace and Defense, Systems Engineers must ensure that all documentation is stored securely and complies with data protection standards. This includes safeguarding intellectual property, preventing data breaches, and ensuring that only authorized personnel have access to confidential documents.\n\n## Solutions Offered by Docsie\n\nDocsie offers a comprehensive solution to the documentation challenges faced by Systems Engineers in Aerospace and Defense manufacturing. Below are the specific ways in which Docsie addresses these challenges:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_DswutDZ4qOIPfzQ5Y/image_7e512176-c2d2-bf9d-bb8c-5b2f7d641207.jpg)\n\n1. **Centralized Document Repository**\n\nDocsie provides a centralized platform for storing all types of documentation. By consolidating design specifications, testing reports, compliance certificates, and other key documents in one place, Systems Engineers can easily access the documents they need without wasting time searching through multiple systems or files.\n\n2. **Version Control and Document History**\n\nDocsie\u00e2\u20ac\u2122s robust version control system ensures that every document revision is tracked and easily accessible. Users can view the complete history of document changes, making it simple to identify the latest version and understand how a document has evolved over time. This feature eliminates the risk of using outdated documents and helps maintain consistency across the project.\n\n3. **Seamless Collaboration**\n\nDocsie\u00e2\u20ac\u2122s collaborative features allow teams to work together in real time, enabling Systems Engineers to share documents and communicate effectively with other departments. Comments, feedback, and edits can be made directly within the platform, ensuring smooth communication and a clear record of discussions and decisions.\n\n4. **Compliance Tracking and Updates**\n\nDocsie\u00e2\u20ac\u2122s automated compliance tracking ensures that Systems Engineers are always up to date with the latest regulatory requirements. The platform can automatically notify users of changes in standards, making it easier to ensure that all documentation meets the latest compliance regulations.\n\n5. **Audit-Ready Documentation**\n\nDocsie\u00e2\u20ac\u2122s powerful search and categorization features make it easy to locate documents quickly, facilitating efficient audit preparation. All documents are organized according to the system\u00e2\u20ac\u2122s lifecycle, and traceability is ensured, making it simple to demonstrate compliance during audits or regulatory reviews.\n\n6. **Data Security and Permissions Management**\n\nDocsie ensures that sensitive information is securely stored and only accessible by authorized personnel. With advanced permission settings, Systems Engineers can control who has access to which documents, protecting intellectual property and ensuring compliance with data protection standards.\n\n## Relevant Customer Success Story\n\nOne of Docsie\u00e2\u20ac\u2122s Aerospace and Defense clients faced significant documentation management challenges, particularly in the areas of version control, audit preparation, and collaboration. Their Systems Engineers were struggling to maintain an organized, up-to-date system for tracking documentation related to design modifications, testing, and compliance.\n\nAfter implementing Docsie, the company streamlined its documentation management by centralizing all files in one secure, easy-to-access platform. Docsie\u00e2\u20ac\u2122s version control and audit-ready features allowed Systems Engineers to quickly retrieve the most recent documents and ensure that compliance requirements were consistently met.\n\nDuring an internal audit, the company was able to demonstrate complete traceability of design changes and testing results, thanks to Docsie\u00e2\u20ac\u2122s transparent version history and categorization features. This not only saved significant time during the audit but also helped the company pass the audit with ease. The ability to collaborate seamlessly across departments and maintain up-to-date documentation improved overall productivity and efficiency.\n\n## Conclusion\n\nThe role of a Systems Engineer in Aerospace and Defense manufacturing is critical to ensuring the successful design, integration, and maintenance of complex systems. However, the challenges related to documentation\u00e2\u20ac\u201dsuch as managing large volumes of documents, maintaining version control, ensuring compliance, and preparing for audits\u00e2\u20ac\u201dcan make the job more difficult.\n\nDocsie\u00e2\u20ac\u2122s powerful documentation management platform offers Systems Engineers a solution that streamlines the documentation process, improves collaboration, ensures compliance, and maintains version control across the entire system lifecycle. By adopting Docsie, organizations in the Aerospace and Defense industry can reduce inefficiencies, minimize risks, and ultimately improve the success and safety of their systems. As the industry continues to evolve, tools like Docsie will remain indispensable in supporting the complex documentation needs of Systems Engineers.\n"}, "summary": {"hash": "6a755bd78a970075606c9d7c55d4dba8", "content": "In this blog, we explore the vital role of Systems Engineers in the aerospace and defense manufacturing industry and how Docsie helps streamline the documentation challenges they encounter."}, "categories": {"hash": "8970387810eeb1c389ccde1ada502b99", "content": ["Knowledge Base", "SaaS", ""]}, "is_legacy": {"hash": "f8320b26d30ab433c5a54546d21f414c", "content": false}} \ No newline at end of file diff --git a/blog/articles/docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html b/blog/articles/docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html new file mode 100644 index 000000000..c49c43663 --- /dev/null +++ b/blog/articles/docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html @@ -0,0 +1,407 @@ + + + + + + + + + + + + + + + Docsie.io Blog - Docsie’s Role in solving Systems Engineers’ Challenges in Aerospace and Defense manufacturing industry + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+
+ +

Docsie’s Role in solving Systems Engineers’ Challenges in Aerospace and Defense manufacturing industry

+ +
+ Avatar of Author +
+
Stanley G.
+
on January 16, 2024 · · filed under + + Knowledge Base + + SaaS + + + + +
+
+
+ + + + +
+

Have you ever wondered how, in the Aerospace and Defense manufacturing industry, where precision and reliability are non-negotiable, the role of a Systems Engineer ensures that complex systems operate without a hitch? Systems Engineers are tasked with the responsibility of designing, integrating, and optimizing intricate systems and processes that meet stringent regulatory standards and safety protocols. The Systems Engineer's role is multifaceted, involving not only technical expertise but also collaboration with various departments and stakeholders, particularly in an environment that requires extensive documentation management.

+

The Aerospace and Defense industry, with its highly regulated nature, requires meticulous documentation at every step of the system lifecycle, from design and testing to implementation and maintenance. In this blog, we will explore the role of a Systems Engineer within Aerospace and Defense manufacturing, the specific challenges they face regarding documentation, and how Docsie offers effective solutions to improve efficiency and accuracy in documentation management.

+

Role of Systems Engineer in Aerospace and Defense Manufacturing

+

A Systems Engineer in the Aerospace and Defense sector plays a pivotal role in ensuring that the systems they design, integrate, and maintain meet the highest standards of safety, functionality, and compliance. The responsibilities of a Systems Engineer in this industry are diverse, and include both technical and managerial tasks. Here’s an overview of the key functions of a Systems Engineer:

+
    +
  1. System Design and Architecture
    2. +
+

Systems Engineers in Aerospace and Defense are responsible for designing and architecting complex systems that integrate hardware and software components. These systems must adhere to strict safety and regulatory requirements, particularly in areas such as aircraft avionics, defense systems, and communication equipment. The Systems Engineer’s design must ensure compatibility, scalability, and security, all while staying within the confines of budget and time constraints.

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  1. System Integration and Testing
    2. +
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Once the design is complete, Systems Engineers work on integrating various subsystems and components to create a fully functional system. This involves testing and validating each component to ensure that it functions properly and meets design specifications. They are also responsible for troubleshooting and resolving issues during integration and testing phases.

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  1. Compliance and Regulatory Adherence
    2. +
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Given the nature of the Aerospace and Defense industry, Systems Engineers must work within the boundaries of strict compliance and regulatory requirements, such as those outlined by the Federal Aviation Administration (FAA), European Union Aviation Safety Agency (EASA), and International Traffic in Arms Regulations (ITAR). They must ensure that the system meets all regulatory standards and keep detailed records of compliance activities.

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  1. Documentation Management
    2. +
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Documentation is one of the most important aspects of a Systems Engineer’s job in the Aerospace and Defense industry. Every step of the system lifecycle—design, testing, integration, maintenance—requires precise and detailed documentation. The Systems Engineer must ensure that all documentation is accurate, up-to-date, and easily accessible for future reference, audits, or regulatory reviews.

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  1. Collaboration and Communication
    2. +
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Systems Engineers often act as a bridge between multiple departments, including engineering, procurement, legal, and quality control. They need to effectively communicate technical specifications and requirements to stakeholders, ensuring that all teams understand and implement the required standards and processes. This collaborative effort is essential in ensuring that the final system meets all operational and compliance objectives.

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  1. Continuous Improvement
    2. +
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The Systems Engineer is also responsible for identifying areas of improvement in existing systems. They work to refine processes, update systems, and incorporate new technologies to ensure the system’s ongoing functionality, reliability, and efficiency. Continuous improvement is key in maintaining competitiveness and ensuring long-term success in a fast-evolving industry like Aerospace and Defense.

+

Challenges Related to Documentation for Systems Engineers

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In the Aerospace and Defense manufacturing industry, Systems Engineers face significant challenges when it comes to managing documentation. Below are the key challenges they encounter:

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  1. Volume of Documentation
    2. +
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Aerospace and Defense projects often involve massive amounts of documentation—design specifications, compliance certifications, testing results, maintenance records, and regulatory approvals. Managing such large volumes of documentation can become overwhelming, especially when documents span multiple departments, teams, and stages of the system lifecycle.

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  1. Version Control and Consistency
    2. +
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The lifecycle of a system in Aerospace and Defense typically spans many years, with design modifications, upgrades, and changes in regulatory requirements occurring over time. Keeping track of various versions of documents, ensuring that the most recent version is being used, and preventing errors due to outdated or incorrect versions is a critical challenge for Systems Engineers. Proper version control and maintaining consistency across documents are crucial for meeting compliance and quality standards.

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  1. Audit Preparation and Traceability
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Systems Engineers must ensure that all documentation is readily available for audits and regulatory reviews. However, organizing and maintaining records for future audits can be a time-consuming task. Traceability of design changes, modifications, and testing results must be clear and easily accessible to demonstrate compliance with regulatory standards and to satisfy audit requirements.

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  1. Collaboration and Information Flow
    2. +
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Given the multidisciplinary nature of systems engineering in Aerospace and Defense, collaboration between different teams is essential. However, ensuring that all team members have access to the most up-to-date documentation can be a challenge, especially when working with legacy systems or using fragmented tools that don’t integrate well. Miscommunication or lack of access to key information can lead to delays, errors, or even compliance failures.

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  1. Complex Regulatory Requirements
    2. +
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Aerospace and Defense are heavily regulated industries, and Systems Engineers need to ensure that all documentation meets various international and national regulatory standards. Keeping track of constantly changing regulations and ensuring that every document adheres to these requirements adds an additional layer of complexity to the job.

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  1. Data Security and Confidentiality
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Due to the sensitive nature of many projects in Aerospace and Defense, Systems Engineers must ensure that all documentation is stored securely and complies with data protection standards. This includes safeguarding intellectual property, preventing data breaches, and ensuring that only authorized personnel have access to confidential documents.

+

Solutions Offered by Docsie

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Docsie offers a comprehensive solution to the documentation challenges faced by Systems Engineers in Aerospace and Defense manufacturing. Below are the specific ways in which Docsie addresses these challenges:

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  1. Centralized Document Repository
    2. +
+

Docsie provides a centralized platform for storing all types of documentation. By consolidating design specifications, testing reports, compliance certificates, and other key documents in one place, Systems Engineers can easily access the documents they need without wasting time searching through multiple systems or files.

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  1. Version Control and Document History
    2. +
+

Docsie’s robust version control system ensures that every document revision is tracked and easily accessible. Users can view the complete history of document changes, making it simple to identify the latest version and understand how a document has evolved over time. This feature eliminates the risk of using outdated documents and helps maintain consistency across the project.

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  1. Seamless Collaboration
    2. +
+

Docsie’s collaborative features allow teams to work together in real time, enabling Systems Engineers to share documents and communicate effectively with other departments. Comments, feedback, and edits can be made directly within the platform, ensuring smooth communication and a clear record of discussions and decisions.

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    +
  1. Compliance Tracking and Updates
    2. +
+

Docsie’s automated compliance tracking ensures that Systems Engineers are always up to date with the latest regulatory requirements. The platform can automatically notify users of changes in standards, making it easier to ensure that all documentation meets the latest compliance regulations.

+
    +
  1. Audit-Ready Documentation
    2. +
+

Docsie’s powerful search and categorization features make it easy to locate documents quickly, facilitating efficient audit preparation. All documents are organized according to the system’s lifecycle, and traceability is ensured, making it simple to demonstrate compliance during audits or regulatory reviews.

+
    +
  1. Data Security and Permissions Management
    2. +
+

Docsie ensures that sensitive information is securely stored and only accessible by authorized personnel. With advanced permission settings, Systems Engineers can control who has access to which documents, protecting intellectual property and ensuring compliance with data protection standards.

+

Relevant Customer Success Story

+

One of Docsie’s Aerospace and Defense clients faced significant documentation management challenges, particularly in the areas of version control, audit preparation, and collaboration. Their Systems Engineers were struggling to maintain an organized, up-to-date system for tracking documentation related to design modifications, testing, and compliance.

+

After implementing Docsie, the company streamlined its documentation management by centralizing all files in one secure, easy-to-access platform. Docsie’s version control and audit-ready features allowed Systems Engineers to quickly retrieve the most recent documents and ensure that compliance requirements were consistently met.

+

During an internal audit, the company was able to demonstrate complete traceability of design changes and testing results, thanks to Docsie’s transparent version history and categorization features. This not only saved significant time during the audit but also helped the company pass the audit with ease. The ability to collaborate seamlessly across departments and maintain up-to-date documentation improved overall productivity and efficiency.

+

Conclusion

+

The role of a Systems Engineer in Aerospace and Defense manufacturing is critical to ensuring the successful design, integration, and maintenance of complex systems. However, the challenges related to documentation—such as managing large volumes of documents, maintaining version control, ensuring compliance, and preparing for audits—can make the job more difficult.

+

Docsie’s powerful documentation management platform offers Systems Engineers a solution that streamlines the documentation process, improves collaboration, ensures compliance, and maintains version control across the entire system lifecycle. By adopting Docsie, organizations in the Aerospace and Defense industry can reduce inefficiencies, minimize risks, and ultimately improve the success and safety of their systems. As the industry continues to evolve, tools like Docsie will remain indispensable in supporting the complex documentation needs of Systems Engineers.

+
+
+ + + +
+ + +
+
+ < Previous Post
+

Docsie’s Role in tackling Certification and Compliance Specialists’ Challenges in Aerospace and Defense manufacturing industry

+
+
+ Next Post >
+

Docsie’s Role in addressing Manufacturing Engineers’ Challenges in Aerospace and Defense manufacturing industry

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+ + + + + + + + + +
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/blog/articles/docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json b/blog/articles/docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json new file mode 100644 index 000000000..3b86e74fd --- /dev/null +++ b/blog/articles/docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json @@ -0,0 +1 @@ +{"title": {"hash": "847979fa951f415935fe7a092a9f8f95", "content": "Docsie\u2019s Role in tackling Certification and Compliance Specialists\u2019 Challenges in Aerospace and Defense manufacturing industry"}, "markdown": {"hash": "64a76e1af9d364081405eb84df0c92c6", "content": "How crucial do you think compliance with rigorous standards and regulations is in industries like Aerospace and Defense, where the stakes are so high? Certification and Compliance Specialists play an essential role in ensuring that these organizations maintain regulatory conformity while adhering to quality control, safety protocols, and other industry-specific mandates. The job of a Certification and Compliance Specialist is often multi-faceted, involving not only legal and regulatory compliance but also documentation management. In highly regulated sectors such as Aerospace and Defense, efficient and accurate handling of compliance documentation is vital for organizational success, safety, and legal protection.\n\nAs industries become more digitized, the importance of having a reliable, streamlined system for managing certifications, compliance documentation, and audits becomes ever more critical. That\u00e2\u20ac\u2122s where tools like Docsie come into play. In this blog, we will dive into the role of a Certification and Compliance Specialist within the Aerospace and Defense industry, explore the specific challenges they face related to documentation, and how Docsie offers innovative solutions to address these challenges.\n\n## Role of Certification and Compliance Specialist in Aerospace and Defense Manufacturing\n\nCertification and Compliance Specialists are responsible for ensuring that a company's products, processes, and operations meet both internal standards and the external regulatory requirements set by governing bodies. In the Aerospace and Defense industry, this often involves adherence to complex international standards, such as those set by the Federal Aviation Administration (FAA), the European Union Aviation Safety Agency (EASA), and the International Traffic in Arms Regulations (ITAR), among others.\n\nThe key responsibilities of a Certification and Compliance Specialist within this industry include:\n\n1. **Documenting and Maintaining Compliance Records:** Keeping track of certifications, safety reports, audit trails, inspection results, and other essential compliance documentation is crucial.\n\n2. **Coordinating with Regulatory Bodies:** The specialist liaises with regulatory agencies to stay updated on changes in relevant laws and standards.\n\n3. **Auditing and Reporting:** Internal audits and reviews are conducted regularly to ensure the company is operating within the bounds of its certifications and compliance mandates. The specialist must produce comprehensive reports to reflect findings and recommend corrective actions when necessary.\n\n4. **Training and Guiding Teams:** A Certification and Compliance Specialist must often provide training and resources to internal teams, ensuring that everyone is on the same page regarding compliance standards and the processes needed to achieve them.\n\n5. **Quality Assurance:** The role also involves managing quality assurance processes, ensuring that products meet safety and quality specifications before they leave the manufacturing floor.\n\nIn the Aerospace and Defense industry, where precision and safety are of the utmost importance, the role of this specialist becomes even more critical. Any lapse in certification or compliance could lead to delays, financial losses, or even severe legal ramifications.\n\n## Challenges Related to Documentation for Certification and Compliance\n\nDocumentation is one of the most challenging aspects of a Certification and Compliance Specialist's role in the Aerospace and Defense industry. Below are some of the specific challenges related to documentation:\n\n1. **Volume and Complexity of Documentation**\n\nAerospace and Defense manufacturing companies typically deal with large volumes of complex compliance documentation. Certifications, regulatory filings, test results, audit reports, and approval documents all need to be meticulously tracked and stored. Managing these documents, especially when dealing with multiple regulatory bodies and a global supply chain, can easily become overwhelming.\n\n2. **Version Control and Accuracy**\n\nIn industries like Aerospace and Defense, every document is subject to multiple revisions, and any minor discrepancy can result in severe consequences. Keeping track of different document versions\u00e2\u20ac\u201dwhether related to compliance standards, design specifications, or audit findings\u00e2\u20ac\u201dbecomes increasingly complex as products undergo multiple changes throughout their lifecycle.\n\n3. **Collaboration and Coordination**\n\nCertification and compliance efforts typically involve many departments, including engineering, production, legal, and regulatory affairs. Effective collaboration among all these stakeholders is crucial to ensuring that all documents are accurate, up-to-date, and comply with industry regulations. Without a centralized system for document management, it\u00e2\u20ac\u2122s easy for important information to be overlooked or delayed, which can have significant consequences.\n\n4. **Audit Readiness**\n\nAudit preparation is another challenge in the compliance landscape. Regulatory bodies and third-party auditors may need to access a company\u00e2\u20ac\u2122s records at any time. Preparing for an audit involves gathering various documents that demonstrate compliance, and the process of finding the correct versions of documents, cross-referencing multiple files, and ensuring they meet regulatory expectations can be time-consuming and cumbersome.\n\n5. **Regulatory Changes**\n\nRegulations in the Aerospace and Defense sector are constantly evolving. Compliance specialists must stay on top of these changes and ensure that the organization is always operating within the latest legal and regulatory framework. Documentation needs to be updated regularly to reflect these changes, and outdated or incorrect documents could lead to costly penalties or delays.\n\n## Solutions Offered by Docsie\n\nDocsie provides an innovative solution to help Certification and Compliance Specialists streamline the management of regulatory documentation in highly regulated industries such as Aerospace and Defense. Below are some of the specific features of Docsie that address the challenges outlined above:\n\n1. **Centralized Document Management**\n\nDocsie offers a centralized repository for all compliance-related documentation, making it easy to store, access, and manage multiple versions of documents. With a unified platform, compliance specialists can easily retrieve, review, and update documents, ensuring that nothing is missed or overlooked.\n\n2. **Version Control and Audit Trails**\n\nWith Docsie\u00e2\u20ac\u2122s built-in version control features, every document revision is automatically tracked, and users can access a full history of changes. This ensures that compliance specialists can easily track document revisions and maintain accurate records for audit purposes.\n\n3. **Collaborative Features**\n\nDocsie\u00e2\u20ac\u2122s collaboration tools enable teams to work together seamlessly. Multiple users can contribute to documents in real-time, leaving comments and feedback directly within the platform. This reduces miscommunication and ensures that everyone is on the same page when it comes to compliance efforts.\n\n4. **Automated Compliance Monitoring**\n\nDocsie\u00e2\u20ac\u2122s automated compliance monitoring capabilities alert teams when changes in regulations occur, ensuring that the latest standards are always reflected in the documentation. This helps companies stay ahead of any regulatory shifts, minimizing the risk of non-compliance.\n\n5. **Efficient Audit Preparation**\n\nDocsie\u00e2\u20ac\u2122s easy-to-use search functionality and document categorization features allow compliance specialists to quickly locate the necessary documents for audits. This significantly reduces the time and effort involved in preparing for internal and external audits.\n\n## Relevant Customer Success Story\n\nOne of Docsie\u00e2\u20ac\u2122s customers, a leading Aerospace and Defense manufacturer, faced significant challenges with managing vast amounts of compliance documentation across multiple departments. The company struggled with document version control, audit preparation, and staying up-to-date with changing regulations. This led to inefficiencies, delays in production, and the risk of non-compliance with critical certifications.\n\nAfter implementing Docsie, the company was able to centralize all of its compliance documentation, providing teams with a single platform for document storage, versioning, and collaboration. Docsie\u00e2\u20ac\u2122s real-time document revision tracking and automated compliance monitoring tools helped the company stay on top of regulatory changes and ensure all necessary certifications were up-to-date.\n\nDuring their first audit after adopting Docsie, the company was able to quickly retrieve all necessary documents, significantly reducing the time spent on audit preparation. As a result, they passed the audit with flying colors, and the streamlined process improved overall productivity across departments.\n\n## Conclusion\n\nIn the Aerospace and Defense manufacturing industry, maintaining compliance is not just a regulatory requirement\u00e2\u20ac\u201dit\u00e2\u20ac\u2122s a matter of safety, precision, and business success. The role of Certification and Compliance Specialists is critical in ensuring that organizations meet both internal and external standards, and effective documentation management plays a central part in this process. The challenges associated with documentation can be daunting, but innovative solutions like Docsie are transforming the way organizations handle compliance-related tasks.\n\nWith centralized document management, version control, collaborative features, and automated compliance monitoring, Docsie empowers Certification and Compliance Specialists to work more efficiently, reduce risk, and ensure that their organizations remain compliant at all times. As the industry continues to evolve, having a robust solution like Docsie will remain a valuable asset for maintaining high standards of safety, quality, and regulatory conformity.\n"}, "summary": {"hash": "2f16d8bd016cad204aadcafa1f0f024d", "content": "In this blog, we dive into the indispensable role of Certification and Compliance Specialists in the aerospace and defense industry and how Docsie addresses the documentation challenges they face."}, "categories": {"hash": "8970387810eeb1c389ccde1ada502b99", "content": ["Knowledge Base", "SaaS", ""]}, "is_legacy": {"hash": "f8320b26d30ab433c5a54546d21f414c", "content": false}} \ No newline at end of file diff --git a/blog/articles/docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry/index.html b/blog/articles/docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry/index.html new file mode 100644 index 000000000..71d4d87ac --- /dev/null +++ b/blog/articles/docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry/index.html @@ -0,0 +1,393 @@ + + + + + + + + + + + + + + + Docsie.io Blog - Docsie’s Role in tackling Certification and Compliance Specialists’ Challenges in Aerospace and Defense manufacturing industry + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+
+ +

Docsie’s Role in tackling Certification and Compliance Specialists’ Challenges in Aerospace and Defense manufacturing industry

+ +
+ Avatar of Author +
+
Stanley G.
+
on January 16, 2024 · · filed under + + Knowledge Base + + SaaS + + + + +
+
+
+ + + + +
+

How crucial do you think compliance with rigorous standards and regulations is in industries like Aerospace and Defense, where the stakes are so high? Certification and Compliance Specialists play an essential role in ensuring that these organizations maintain regulatory conformity while adhering to quality control, safety protocols, and other industry-specific mandates. The job of a Certification and Compliance Specialist is often multi-faceted, involving not only legal and regulatory compliance but also documentation management. In highly regulated sectors such as Aerospace and Defense, efficient and accurate handling of compliance documentation is vital for organizational success, safety, and legal protection.

+

As industries become more digitized, the importance of having a reliable, streamlined system for managing certifications, compliance documentation, and audits becomes ever more critical. That’s where tools like Docsie come into play. In this blog, we will dive into the role of a Certification and Compliance Specialist within the Aerospace and Defense industry, explore the specific challenges they face related to documentation, and how Docsie offers innovative solutions to address these challenges.

+

Role of Certification and Compliance Specialist in Aerospace and Defense Manufacturing

+

Certification and Compliance Specialists are responsible for ensuring that a company's products, processes, and operations meet both internal standards and the external regulatory requirements set by governing bodies. In the Aerospace and Defense industry, this often involves adherence to complex international standards, such as those set by the Federal Aviation Administration (FAA), the European Union Aviation Safety Agency (EASA), and the International Traffic in Arms Regulations (ITAR), among others.

+

The key responsibilities of a Certification and Compliance Specialist within this industry include:

+
    +
  1. +

    Documenting and Maintaining Compliance Records: Keeping track of certifications, safety reports, audit trails, inspection results, and other essential compliance documentation is crucial.

    +
    2. +
  2. +

    Coordinating with Regulatory Bodies: The specialist liaises with regulatory agencies to stay updated on changes in relevant laws and standards.

    +
    3. +
  3. +

    Auditing and Reporting: Internal audits and reviews are conducted regularly to ensure the company is operating within the bounds of its certifications and compliance mandates. The specialist must produce comprehensive reports to reflect findings and recommend corrective actions when necessary.

    +
    4. +
  4. +

    Training and Guiding Teams: A Certification and Compliance Specialist must often provide training and resources to internal teams, ensuring that everyone is on the same page regarding compliance standards and the processes needed to achieve them.

    +
    5. +
  5. +

    Quality Assurance: The role also involves managing quality assurance processes, ensuring that products meet safety and quality specifications before they leave the manufacturing floor.

    +
    6. +
+

In the Aerospace and Defense industry, where precision and safety are of the utmost importance, the role of this specialist becomes even more critical. Any lapse in certification or compliance could lead to delays, financial losses, or even severe legal ramifications.

+

Challenges Related to Documentation for Certification and Compliance

+

Documentation is one of the most challenging aspects of a Certification and Compliance Specialist's role in the Aerospace and Defense industry. Below are some of the specific challenges related to documentation:

+
    +
  1. Volume and Complexity of Documentation
    2. +
+

Aerospace and Defense manufacturing companies typically deal with large volumes of complex compliance documentation. Certifications, regulatory filings, test results, audit reports, and approval documents all need to be meticulously tracked and stored. Managing these documents, especially when dealing with multiple regulatory bodies and a global supply chain, can easily become overwhelming.

+
    +
  1. Version Control and Accuracy
    2. +
+

In industries like Aerospace and Defense, every document is subject to multiple revisions, and any minor discrepancy can result in severe consequences. Keeping track of different document versions—whether related to compliance standards, design specifications, or audit findings—becomes increasingly complex as products undergo multiple changes throughout their lifecycle.

+
    +
  1. Collaboration and Coordination
    2. +
+

Certification and compliance efforts typically involve many departments, including engineering, production, legal, and regulatory affairs. Effective collaboration among all these stakeholders is crucial to ensuring that all documents are accurate, up-to-date, and comply with industry regulations. Without a centralized system for document management, it’s easy for important information to be overlooked or delayed, which can have significant consequences.

+
    +
  1. Audit Readiness
    2. +
+

Audit preparation is another challenge in the compliance landscape. Regulatory bodies and third-party auditors may need to access a company’s records at any time. Preparing for an audit involves gathering various documents that demonstrate compliance, and the process of finding the correct versions of documents, cross-referencing multiple files, and ensuring they meet regulatory expectations can be time-consuming and cumbersome.

+
    +
  1. Regulatory Changes
    2. +
+

Regulations in the Aerospace and Defense sector are constantly evolving. Compliance specialists must stay on top of these changes and ensure that the organization is always operating within the latest legal and regulatory framework. Documentation needs to be updated regularly to reflect these changes, and outdated or incorrect documents could lead to costly penalties or delays.

+

Solutions Offered by Docsie

+

Docsie provides an innovative solution to help Certification and Compliance Specialists streamline the management of regulatory documentation in highly regulated industries such as Aerospace and Defense. Below are some of the specific features of Docsie that address the challenges outlined above:

+
    +
  1. Centralized Document Management
    2. +
+

Docsie offers a centralized repository for all compliance-related documentation, making it easy to store, access, and manage multiple versions of documents. With a unified platform, compliance specialists can easily retrieve, review, and update documents, ensuring that nothing is missed or overlooked.

+
    +
  1. Version Control and Audit Trails
    2. +
+

With Docsie’s built-in version control features, every document revision is automatically tracked, and users can access a full history of changes. This ensures that compliance specialists can easily track document revisions and maintain accurate records for audit purposes.

+
    +
  1. Collaborative Features
    2. +
+

Docsie’s collaboration tools enable teams to work together seamlessly. Multiple users can contribute to documents in real-time, leaving comments and feedback directly within the platform. This reduces miscommunication and ensures that everyone is on the same page when it comes to compliance efforts.

+
    +
  1. Automated Compliance Monitoring
    2. +
+

Docsie’s automated compliance monitoring capabilities alert teams when changes in regulations occur, ensuring that the latest standards are always reflected in the documentation. This helps companies stay ahead of any regulatory shifts, minimizing the risk of non-compliance.

+
    +
  1. Efficient Audit Preparation
    2. +
+

Docsie’s easy-to-use search functionality and document categorization features allow compliance specialists to quickly locate the necessary documents for audits. This significantly reduces the time and effort involved in preparing for internal and external audits.

+

Relevant Customer Success Story

+

One of Docsie’s customers, a leading Aerospace and Defense manufacturer, faced significant challenges with managing vast amounts of compliance documentation across multiple departments. The company struggled with document version control, audit preparation, and staying up-to-date with changing regulations. This led to inefficiencies, delays in production, and the risk of non-compliance with critical certifications.

+

After implementing Docsie, the company was able to centralize all of its compliance documentation, providing teams with a single platform for document storage, versioning, and collaboration. Docsie’s real-time document revision tracking and automated compliance monitoring tools helped the company stay on top of regulatory changes and ensure all necessary certifications were up-to-date.

+

During their first audit after adopting Docsie, the company was able to quickly retrieve all necessary documents, significantly reducing the time spent on audit preparation. As a result, they passed the audit with flying colors, and the streamlined process improved overall productivity across departments.

+

Conclusion

+

In the Aerospace and Defense manufacturing industry, maintaining compliance is not just a regulatory requirement—it’s a matter of safety, precision, and business success. The role of Certification and Compliance Specialists is critical in ensuring that organizations meet both internal and external standards, and effective documentation management plays a central part in this process. The challenges associated with documentation can be daunting, but innovative solutions like Docsie are transforming the way organizations handle compliance-related tasks.

+

With centralized document management, version control, collaborative features, and automated compliance monitoring, Docsie empowers Certification and Compliance Specialists to work more efficiently, reduce risk, and ensure that their organizations remain compliant at all times. As the industry continues to evolve, having a robust solution like Docsie will remain a valuable asset for maintaining high standards of safety, quality, and regulatory conformity.

+
+
+ + + +
+ + +
+
+ < Previous Post
+

Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Aerospace and Defense manufacturing industry

+
+
+ Next Post >
+

Docsie’s Role in solving Systems Engineers’ Challenges in Aerospace and Defense manufacturing industry

+
+
+ + + + + +
+ + + + + + + + + +
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/blog/articles/docsies-role-in-tackling-program-managers-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json b/blog/articles/docsies-role-in-tackling-program-managers-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json new file mode 100644 index 000000000..5c92e299c --- /dev/null +++ b/blog/articles/docsies-role-in-tackling-program-managers-challenges-in-aerospace-and-defense-manufacturing-industry/cache.json @@ -0,0 +1 @@ +{"title": {"hash": "9e48c80332a6afc77cfb66f92500bde2", "content": "Docsie\u2019s Role in tackling Program Managers\u2019 Challenges in Aerospace and Defense manufacturing industry"}, "markdown": {"hash": "385a9b66015c549cd7bc4e2bea847383", "content": "Have you ever wondered how, in the Aerospace and Defense manufacturing industry, Program Managers are essential to the successful execution of complex projects that are critical to national security and technological advancement? From overseeing the development of advanced aerospace technologies to managing large-scale defense systems, Program Managers are responsible for steering projects toward completion while maintaining the highest standards of quality, safety, and compliance. The role is multifaceted, requiring strong leadership, meticulous organization, and an in-depth understanding of both the technical and regulatory aspects of the industry.\n\nAs these projects involve multiple stakeholders, intricate timelines, and stringent regulations, effective documentation management is crucial. The Program Manager is not only responsible for the overall project execution but also for ensuring that all related documentation is accurate, timely, and compliant with industry standards. In this blog, we will explore the critical role of a Program Manager in Aerospace and Defense manufacturing, the specific documentation challenges they face, and how Docsie provides an effective solution to streamline the documentation process.\n\n## Role of Program Manager in Aerospace and Defense Manufacturing\n\nProgram Managers in Aerospace and Defense manufacturing are entrusted with overseeing complex, multi-phase projects that may involve the development of new systems, products, or technologies. These projects often require the coordination of various departments, teams, and external partners, and must adhere to rigorous industry standards and government regulations. Here\u00e2\u20ac\u2122s an overview of the key responsibilities of a Program Manager in this sector:\n\n1. **Project Planning and Coordination**\n\nOne of the core responsibilities of a Program Manager is planning and coordinating the various phases of a project. This includes setting clear goals, timelines, budgets, and resource allocation plans. They work closely with stakeholders to ensure that all project requirements are defined and understood, and that progress aligns with the overall objectives.\n\nProgram Managers also coordinate with different teams, such as engineering, procurement, quality assurance, and logistics, to ensure that all aspects of the project are executed on time and within budget. This level of coordination is critical for ensuring that the project progresses smoothly and that any roadblocks or challenges are quickly identified and addressed.\n\n2. **Stakeholder Communication and Management**\n\nEffective communication with stakeholders\u00e2\u20ac\u201dboth internal and external\u00e2\u20ac\u201dis a vital part of the Program Manager\u00e2\u20ac\u2122s role. In Aerospace and Defense projects, this could involve working with government agencies, contractors, regulatory bodies, suppliers, and customers. Program Managers must ensure that all parties are aligned and informed about the project\u00e2\u20ac\u2122s progress, risks, and milestones.\n\nThey also need to manage expectations and provide regular updates to senior management or clients. This requires the Program Manager to be adept at handling conflicting priorities and providing clear, concise, and accurate information.\n\n3. **Risk Management and Issue Resolution**\n\nGiven the complexity of Aerospace and Defense manufacturing, managing risks and issues is a critical responsibility for Program Managers. This involves identifying potential risks early in the project lifecycle and developing mitigation strategies to minimize the impact of these risks on the project\u00e2\u20ac\u2122s timeline, budget, and quality. They are also responsible for addressing unforeseen issues that arise during the project and ensuring that solutions are implemented quickly to avoid delays or cost overruns.\n\n4. **Compliance and Regulatory Adherence**\n\nThe Aerospace and Defense industry is heavily regulated, and Program Managers must ensure that all project activities comply with relevant regulations and standards. This includes overseeing quality assurance processes, safety protocols, and environmental standards. They must also ensure that documentation is maintained and accessible to demonstrate compliance with regulatory requirements such as ITAR (International Traffic in Arms Regulations), FAA (Federal Aviation Administration), and EASA (European Union Aviation Safety Agency).\n\n5. **Budget and Resource Management**\n\nProgram Managers are responsible for managing the project\u00e2\u20ac\u2122s budget and ensuring that resources are allocated efficiently. This includes tracking expenditures, negotiating with suppliers, and adjusting project timelines or scopes to accommodate budget constraints. Ensuring that the project remains financially viable while meeting all technical, safety, and regulatory standards is a constant balancing act for Program Managers.\n\n6. **Documentation Oversight**\n\nAs part of their overall responsibilities, Program Managers must ensure that all documentation related to the project is accurate, up-to-date, and accessible. This includes design documents, testing reports, compliance certificates, meeting notes, and change logs. Given the highly regulated nature of Aerospace and Defense manufacturing, maintaining proper documentation is critical not only for operational efficiency but also for legal and compliance reasons.\n\n## Challenges Related to Documentation for Program Managers\n\nDocumentation is an essential aspect of every project in Aerospace and Defense manufacturing. However, managing the vast and varied types of documentation that arise during complex projects presents significant challenges for Program Managers. Some of the key challenges include:\n\n1. **Volume and Complexity of Documentation**\n\nAerospace and Defense projects typically involve a large amount of documentation across various stages of the project\u00e2\u20ac\u201dfrom initial design concepts to final product testing. This includes detailed engineering specifications, procurement contracts, regulatory filings, testing results, and maintenance records. Managing such a high volume of documentation while ensuring that it is all easily accessible and properly organized is a major challenge for Program Managers.\n\n2. **Version Control and Document Accuracy**\n\nIn the highly technical world of Aerospace and Defense, even the smallest changes to designs or specifications can have significant implications. Program Managers must ensure that all documentation is kept up-to-date, and that team members are working with the latest versions of design files, compliance reports, and other critical documents. With so many iterations and changes, maintaining version control and avoiding confusion over which document is the most current can be a challenging task.\n\n3. **Regulatory Compliance and Audit Readiness**\n\nCompliance with industry regulations such as ITAR, FAA, and EASA is mandatory in Aerospace and Defense projects. Program Managers must ensure that all project-related documentation is complete and adheres to regulatory requirements. This includes maintaining accurate records for audits and inspections. Given the complexity of the regulatory landscape, Program Managers must be diligent in ensuring that all compliance documentation is readily available for review.\n\n4. **Collaboration Across Multiple Teams**\n\nProgram Managers need to coordinate and communicate with various departments\u00e2\u20ac\u201dengineering, manufacturing, procurement, and quality assurance. Each team generates its own set of documentation, and it is the Program Manager\u00e2\u20ac\u2122s responsibility to ensure that all documents are properly integrated and accessible to the relevant stakeholders. Managing this flow of information across multiple teams and departments can be challenging, especially when different teams use disparate systems or formats.\n\n5. **Data Security and Confidentiality**\n\nAerospace and Defense projects often involve sensitive intellectual property and classified information. Program Managers must ensure that all documentation is secure and that access is restricted to authorized personnel only. This includes managing the storage and sharing of confidential documents in a way that adheres to strict data security protocols.\n\n6. **Tracking Project Progress and Deliverables**\n\nProgram Managers are responsible for tracking the progress of the project and ensuring that all deliverables are met on time. This requires meticulous tracking of documentation related to project milestones, testing results, quality control reports, and changes to project scope. Ensuring that all of this documentation is easily accessible and up-to-date is crucial for staying on track with the project timeline.\n\n## Solution Offered by Docsie\n\nDocsie offers a comprehensive solution to address the documentation challenges faced by Program Managers in Aerospace and Defense manufacturing. Below are the key ways in which Docsie can help streamline documentation management and improve project execution:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_dEczRVICPaUO0zQwq/image_5a2cd643-8f0e-d145-a564-46c64220c87b.jpg)\n\n1. **Centralized Document Repository**\n\nDocsie provides a centralized platform where all project-related documents\u00e2\u20ac\u201ddesign specifications, testing reports, compliance certifications, meeting notes, and more\u00e2\u20ac\u201dcan be stored in one location. This eliminates the need to search through multiple systems and folders, making it easier for Program Managers to access the documents they need in real time.\n\n2. **Version Control and Audit Trail**\n\nDocsie\u00e2\u20ac\u2122s version control features ensure that all documents are tracked and updated automatically. Every time a document is revised, Docsie creates a new version and maintains a complete audit trail of changes. This enables Program Managers to ensure that everyone is working with the latest version of a document, and provides a transparent record of any modifications for compliance purposes.\n\n3. **Seamless Collaboration Tools**\n\nDocsie\u00e2\u20ac\u2122s collaboration tools enable multiple stakeholders\u00e2\u20ac\u201dboth internal and external\u00e2\u20ac\u201dto work on documents simultaneously. Users can comment, edit, and share documents in real time, improving communication and ensuring that everyone is aligned on the latest project developments. This feature enhances teamwork and helps eliminate misunderstandings that may arise from document versioning issues.\n\n4. **Regulatory Compliance Management**\n\nDocsie helps Program Managers maintain regulatory compliance by providing tools for tracking and managing compliance documentation. The platform can automatically flag any missing or outdated compliance documents, ensuring that Program Managers can stay on top of regulatory requirements throughout the project lifecycle.\n\n5. **Data Security and Permissions Management**\n\nDocsie offers advanced security features to ensure that sensitive documentation is protected. Program Managers can set specific permissions for different users, ensuring that only authorized personnel have access to critical documents. Docsie also uses encryption to protect data both in transit and at rest, safeguarding intellectual property and classified information.\n\n6. **Real-Time Reporting and Tracking**\n\nDocsie allows Program Managers to generate real-time reports and track project milestones through a centralized dashboard. This feature enables Program Managers to monitor the progress of documentation, identify bottlenecks, and ensure that the project is on track to meet deadlines and deliverables.\n\n## Customer Success Story\n\nOne of Docsie\u00e2\u20ac\u2122s Aerospace and Defense clients faced significant challenges in managing the massive amount of documentation associated with a large-scale defense system development project. The company struggled with version control issues, slow document retrieval, and difficulties in ensuring compliance with ITAR and other regulatory standards. Additionally, coordinating documentation across multiple teams, including engineering, procurement, and quality assurance, proved to be a cumbersome task.\n\nAfter adopting Docsie, the company streamlined its documentation process by centralizing all project documents in one platform. Docsie\u00e2\u20ac\u2122s version control and audit trail features ensured that the latest documents were always available to all stakeholders, eliminating confusion and reducing errors. The company was able to track compliance more effectively and generate real-time reports to monitor project progress. As a result, the project was completed on time, within budget, and in full compliance with regulatory standards.\n\n## Conclusion\n\nProgram Managers play a critical role in the success of Aerospace and Defense manufacturing projects, overseeing everything from project planning and coordination to risk management and compliance. However, managing the vast amounts of documentation required for these complex projects presents significant challenges. Docsie offers a comprehensive solution that streamlines documentation management, enhances collaboration, ensures regulatory compliance, and improves project oversight.\n\nBy adopting Docsie, Program Managers can reduce inefficiencies, maintain accurate documentation, and ensure that projects are completed on time, within budget, and in full compliance with industry standards. As the Aerospace and Defense industry continues to evolve, Docsie remains a valuable tool for Program Managers seeking to optimize documentation management and drive project success.\n"}, "summary": {"hash": "8090697b371e8839165f5a455f71c5a4", "content": "This blog post explores the essential role of Program Managers in the Aerospace and Defense manufacturing industry, highlighting their responsibilities in overseeing complex, multi-phase projects that are critical to national security and technological advancements."}, "categories": {"hash": "8970387810eeb1c389ccde1ada502b99", "content": ["Knowledge Base", "SaaS", ""]}, "is_legacy": {"hash": "f8320b26d30ab433c5a54546d21f414c", "content": false}} \ No newline at end of file diff --git a/blog/articles/docsies-role-in-tackling-program-managers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html b/blog/articles/docsies-role-in-tackling-program-managers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html new file mode 100644 index 000000000..8b10ba608 --- /dev/null +++ b/blog/articles/docsies-role-in-tackling-program-managers-challenges-in-aerospace-and-defense-manufacturing-industry/index.html @@ -0,0 +1,408 @@ + + + + + + + + + + + + + + + Docsie.io Blog - Docsie’s Role in tackling Program Managers’ Challenges in Aerospace and Defense manufacturing industry + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
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Docsie’s Role in tackling Program Managers’ Challenges in Aerospace and Defense manufacturing industry

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+ Avatar of Author +
+
Stanley G.
+
on January 16, 2024 · · filed under + + Knowledge Base + + SaaS + + + + +
+
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+ + + + +
+

Have you ever wondered how, in the Aerospace and Defense manufacturing industry, Program Managers are essential to the successful execution of complex projects that are critical to national security and technological advancement? From overseeing the development of advanced aerospace technologies to managing large-scale defense systems, Program Managers are responsible for steering projects toward completion while maintaining the highest standards of quality, safety, and compliance. The role is multifaceted, requiring strong leadership, meticulous organization, and an in-depth understanding of both the technical and regulatory aspects of the industry.

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As these projects involve multiple stakeholders, intricate timelines, and stringent regulations, effective documentation management is crucial. The Program Manager is not only responsible for the overall project execution but also for ensuring that all related documentation is accurate, timely, and compliant with industry standards. In this blog, we will explore the critical role of a Program Manager in Aerospace and Defense manufacturing, the specific documentation challenges they face, and how Docsie provides an effective solution to streamline the documentation process.

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Role of Program Manager in Aerospace and Defense Manufacturing

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Program Managers in Aerospace and Defense manufacturing are entrusted with overseeing complex, multi-phase projects that may involve the development of new systems, products, or technologies. These projects often require the coordination of various departments, teams, and external partners, and must adhere to rigorous industry standards and government regulations. Here’s an overview of the key responsibilities of a Program Manager in this sector:

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  1. Project Planning and Coordination
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One of the core responsibilities of a Program Manager is planning and coordinating the various phases of a project. This includes setting clear goals, timelines, budgets, and resource allocation plans. They work closely with stakeholders to ensure that all project requirements are defined and understood, and that progress aligns with the overall objectives.

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Program Managers also coordinate with different teams, such as engineering, procurement, quality assurance, and logistics, to ensure that all aspects of the project are executed on time and within budget. This level of coordination is critical for ensuring that the project progresses smoothly and that any roadblocks or challenges are quickly identified and addressed.

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  1. Stakeholder Communication and Management
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Effective communication with stakeholders—both internal and external—is a vital part of the Program Manager’s role. In Aerospace and Defense projects, this could involve working with government agencies, contractors, regulatory bodies, suppliers, and customers. Program Managers must ensure that all parties are aligned and informed about the project’s progress, risks, and milestones.

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They also need to manage expectations and provide regular updates to senior management or clients. This requires the Program Manager to be adept at handling conflicting priorities and providing clear, concise, and accurate information.

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  1. Risk Management and Issue Resolution
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Given the complexity of Aerospace and Defense manufacturing, managing risks and issues is a critical responsibility for Program Managers. This involves identifying potential risks early in the project lifecycle and developing mitigation strategies to minimize the impact of these risks on the project’s timeline, budget, and quality. They are also responsible for addressing unforeseen issues that arise during the project and ensuring that solutions are implemented quickly to avoid delays or cost overruns.

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  1. Compliance and Regulatory Adherence
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The Aerospace and Defense industry is heavily regulated, and Program Managers must ensure that all project activities comply with relevant regulations and standards. This includes overseeing quality assurance processes, safety protocols, and environmental standards. They must also ensure that documentation is maintained and accessible to demonstrate compliance with regulatory requirements such as ITAR (International Traffic in Arms Regulations), FAA (Federal Aviation Administration), and EASA (European Union Aviation Safety Agency).

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  1. Budget and Resource Management
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Program Managers are responsible for managing the project’s budget and ensuring that resources are allocated efficiently. This includes tracking expenditures, negotiating with suppliers, and adjusting project timelines or scopes to accommodate budget constraints. Ensuring that the project remains financially viable while meeting all technical, safety, and regulatory standards is a constant balancing act for Program Managers.

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  1. Documentation Oversight
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As part of their overall responsibilities, Program Managers must ensure that all documentation related to the project is accurate, up-to-date, and accessible. This includes design documents, testing reports, compliance certificates, meeting notes, and change logs. Given the highly regulated nature of Aerospace and Defense manufacturing, maintaining proper documentation is critical not only for operational efficiency but also for legal and compliance reasons.

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Challenges Related to Documentation for Program Managers

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Documentation is an essential aspect of every project in Aerospace and Defense manufacturing. However, managing the vast and varied types of documentation that arise during complex projects presents significant challenges for Program Managers. Some of the key challenges include:

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  1. Volume and Complexity of Documentation
    2. +
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Aerospace and Defense projects typically involve a large amount of documentation across various stages of the project—from initial design concepts to final product testing. This includes detailed engineering specifications, procurement contracts, regulatory filings, testing results, and maintenance records. Managing such a high volume of documentation while ensuring that it is all easily accessible and properly organized is a major challenge for Program Managers.

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  1. Version Control and Document Accuracy
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In the highly technical world of Aerospace and Defense, even the smallest changes to designs or specifications can have significant implications. Program Managers must ensure that all documentation is kept up-to-date, and that team members are working with the latest versions of design files, compliance reports, and other critical documents. With so many iterations and changes, maintaining version control and avoiding confusion over which document is the most current can be a challenging task.

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  1. Regulatory Compliance and Audit Readiness
    2. +
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Compliance with industry regulations such as ITAR, FAA, and EASA is mandatory in Aerospace and Defense projects. Program Managers must ensure that all project-related documentation is complete and adheres to regulatory requirements. This includes maintaining accurate records for audits and inspections. Given the complexity of the regulatory landscape, Program Managers must be diligent in ensuring that all compliance documentation is readily available for review.

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  1. Collaboration Across Multiple Teams
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Program Managers need to coordinate and communicate with various departments—engineering, manufacturing, procurement, and quality assurance. Each team generates its own set of documentation, and it is the Program Manager’s responsibility to ensure that all documents are properly integrated and accessible to the relevant stakeholders. Managing this flow of information across multiple teams and departments can be challenging, especially when different teams use disparate systems or formats.

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  1. Data Security and Confidentiality
    2. +
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Aerospace and Defense projects often involve sensitive intellectual property and classified information. Program Managers must ensure that all documentation is secure and that access is restricted to authorized personnel only. This includes managing the storage and sharing of confidential documents in a way that adheres to strict data security protocols.

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  1. Tracking Project Progress and Deliverables
    2. +
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Program Managers are responsible for tracking the progress of the project and ensuring that all deliverables are met on time. This requires meticulous tracking of documentation related to project milestones, testing results, quality control reports, and changes to project scope. Ensuring that all of this documentation is easily accessible and up-to-date is crucial for staying on track with the project timeline.

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Solution Offered by Docsie

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Docsie offers a comprehensive solution to address the documentation challenges faced by Program Managers in Aerospace and Defense manufacturing. Below are the key ways in which Docsie can help streamline documentation management and improve project execution:

+

+
    +
  1. Centralized Document Repository
    2. +
+

Docsie provides a centralized platform where all project-related documents—design specifications, testing reports, compliance certifications, meeting notes, and more—can be stored in one location. This eliminates the need to search through multiple systems and folders, making it easier for Program Managers to access the documents they need in real time.

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    +
  1. Version Control and Audit Trail
    2. +
+

Docsie’s version control features ensure that all documents are tracked and updated automatically. Every time a document is revised, Docsie creates a new version and maintains a complete audit trail of changes. This enables Program Managers to ensure that everyone is working with the latest version of a document, and provides a transparent record of any modifications for compliance purposes.

+
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  1. Seamless Collaboration Tools
    2. +
+

Docsie’s collaboration tools enable multiple stakeholders—both internal and external—to work on documents simultaneously. Users can comment, edit, and share documents in real time, improving communication and ensuring that everyone is aligned on the latest project developments. This feature enhances teamwork and helps eliminate misunderstandings that may arise from document versioning issues.

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  1. Regulatory Compliance Management
    2. +
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Docsie helps Program Managers maintain regulatory compliance by providing tools for tracking and managing compliance documentation. The platform can automatically flag any missing or outdated compliance documents, ensuring that Program Managers can stay on top of regulatory requirements throughout the project lifecycle.

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  1. Data Security and Permissions Management
    2. +
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Docsie offers advanced security features to ensure that sensitive documentation is protected. Program Managers can set specific permissions for different users, ensuring that only authorized personnel have access to critical documents. Docsie also uses encryption to protect data both in transit and at rest, safeguarding intellectual property and classified information.

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  1. Real-Time Reporting and Tracking
    2. +
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Docsie allows Program Managers to generate real-time reports and track project milestones through a centralized dashboard. This feature enables Program Managers to monitor the progress of documentation, identify bottlenecks, and ensure that the project is on track to meet deadlines and deliverables.

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Customer Success Story

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One of Docsie’s Aerospace and Defense clients faced significant challenges in managing the massive amount of documentation associated with a large-scale defense system development project. The company struggled with version control issues, slow document retrieval, and difficulties in ensuring compliance with ITAR and other regulatory standards. Additionally, coordinating documentation across multiple teams, including engineering, procurement, and quality assurance, proved to be a cumbersome task.

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After adopting Docsie, the company streamlined its documentation process by centralizing all project documents in one platform. Docsie’s version control and audit trail features ensured that the latest documents were always available to all stakeholders, eliminating confusion and reducing errors. The company was able to track compliance more effectively and generate real-time reports to monitor project progress. As a result, the project was completed on time, within budget, and in full compliance with regulatory standards.

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Conclusion

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Program Managers play a critical role in the success of Aerospace and Defense manufacturing projects, overseeing everything from project planning and coordination to risk management and compliance. However, managing the vast amounts of documentation required for these complex projects presents significant challenges. Docsie offers a comprehensive solution that streamlines documentation management, enhances collaboration, ensures regulatory compliance, and improves project oversight.

+

By adopting Docsie, Program Managers can reduce inefficiencies, maintain accurate documentation, and ensure that projects are completed on time, within budget, and in full compliance with industry standards. As the Aerospace and Defense industry continues to evolve, Docsie remains a valuable tool for Program Managers seeking to optimize documentation management and drive project success.

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Docsie’s Role in addressing Manufacturing Engineers’ Challenges in Aerospace and Defense manufacturing industry

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+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/blog/articles/docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry/cache.json b/blog/articles/docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry/cache.json new file mode 100644 index 000000000..3d121e802 --- /dev/null +++ b/blog/articles/docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry/cache.json @@ -0,0 +1 @@ +{"title": {"hash": "2508747b7dd1a7a28dc747dcda34589a", "content": "Docsie\u2019s Role in tackling Test Technicians\u2019 Challenges in Semiconductor manufacturing industry"}, "markdown": {"hash": "3f3502298037f33f8894a8c719ab762a", "content": "Have you ever stopped to consider how integral the semiconductor manufacturing industry is to the technology we use every day? From smartphones to advanced computing systems, this sector powers the devices that drive our modern world. At the heart of this intricate industry lies the Test Technician, a professional whose role is vital in ensuring the quality and functionality of semiconductor products. These technicians act as the guardians of reliability, meticulously evaluating products before they reach the market.\n\nIn this comprehensive blog, we delve into the role of Test Technicians, the unique challenges they face, the importance of effective documentation in overcoming these challenges, and how Docsie offers tailored solutions. We'll also spotlight a real-world success story to highlight the transformative impact of streamlined documentation.\n\n## Role of Test Technicians in Semiconductor Manufacturing\n\nTest Technicians play a critical role in the semiconductor industry. Their primary responsibilities include:\n\n1. **Product Testing**: Ensuring semiconductor chips meet performance specifications and quality standards.\n\n2. **Equipment Maintenance**: Operating and maintaining sophisticated testing equipment to detect defects or anomalies.\n\n3. **Data Analysis**: Interpreting test results and collaborating with engineers to resolve any identified issues.\n\n4. **Documentation**: Recording test procedures, results, and findings for future reference and compliance.\n\n5. **Compliance**: Ensuring products meet regulatory and industry standards for safety and performance.\n\nTheir work directly impacts product reliability, customer satisfaction, and the company's reputation in a competitive market.\n\n## Challenges Related to Documentation for Test Technicians\n\nDocumentation is a critical yet challenging aspect of a Test Technician's role. Here are some specific issues they face:\n\n1. **Complex Processes**: Semiconductor testing involves intricate procedures that require precise documentation for repeatability and troubleshooting.\n\n2. **Rapid Technological Advancements**: As technology evolves, technicians must constantly update their knowledge and documentation to reflect new methodologies and tools.\n\n3. **Time Constraints**: With tight production schedules, there is often limited time for thorough documentation, leading to gaps or inaccuracies.\n\n4. **Regulatory Compliance**: The semiconductor industry is heavily regulated. Ensuring documentation adheres to stringent standards can be cumbersome.\n\n5. **Collaboration Barriers**: Test Technicians often need to share documentation with cross-functional teams. Without a unified platform, version control and accessibility become issues.\n\n## Solutions Offered by Docsie\n\nDocsie provides a comprehensive documentation platform tailored to the needs of industries like semiconductor manufacturing. Here's how Docsie addresses the unique challenges faced by Test Technicians:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_N5ZWpCGECcJ8zME4v/image_bdf59a3b-558e-26c2-07e2-f0dfedbaf96e.jpg)\n\n1. **Streamlined Documentation Workflow**:\n\n 1. **Centralized Repository**: Docsie offers a centralized platform for storing and accessing documentation, ensuring consistency and accessibility.\n\n 2. **Template-Based Systems**: Predefined templates simplify the creation of complex test procedures and reports.\n\n2. **Real-Time Collaboration**:\nTeams can collaborate on documents in real time, reducing errors and improving communication between departments.\n\n3. **Version Control and Updates**:\nAutomatic version tracking ensures all stakeholders work with the latest document versions.\nHistorical data is preserved for audits and reviews.\n\n4. **Regulatory Compliance Support**:\nDocsie helps generate documentation that aligns with industry standards, making audits and compliance checks smoother.\n\n5. **Integration with Testing Tools**:\nDocsie integrates seamlessly with testing software and tools, allowing Test Technicians to link data directly to documentation for comprehensive reporting.\n\n6. **Ease of Accessibility**:\nWith cloud-based access, documentation can be retrieved anytime, anywhere, improving operational efficiency.\n\n## Customer Success Story: Accelerating Documentation for Quality Assurance\n\n**Background**: A leading semiconductor manufacturing company faced challenges in maintaining accurate and compliant documentation for its testing processes. Test Technicians were spending excessive time on manual documentation, which slowed production timelines and increased the risk of errors.\n\n**Solution**: The company implemented Docsie to overhaul its documentation processes. By leveraging Docsie's centralized platform and real-time collaboration features, the company achieved the following:\n\n* **Efficiency Gains**: Documentation time reduced by 40% due to standardized templates and automation.\n\n* **Improved Accuracy**: Errors in test procedure records decreased by 30%, ensuring higher compliance rates.\n\n* **Seamless Audits**: Regulatory inspections became faster and smoother due to well-organized, compliant documentation.\n\n* **Team Collaboration**: Cross-functional teams could access and update documents in real time, improving communication and reducing bottlenecks.\n\n**Outcome**: The company reported increased productivity and a significant improvement in product reliability, enhancing customer trust and market competitiveness.\n\n## Conclusion\n\nTest Technicians are indispensable in the semiconductor manufacturing industry, ensuring the quality and reliability of products that power our modern world. However, the complexities of their role, particularly in documentation, can hinder efficiency and accuracy.\n\nDocsie emerges as a transformative solution, addressing the pain points of documentation with its user-friendly, collaborative, and compliant platform. By streamlining processes, Docsie empowers Test Technicians to focus on their core responsibilities, driving innovation and excellence in semiconductor manufacturing.\n\nInvesting in tools like Docsie is not just a step toward operational efficiency but a commitment to quality and progress in a competitive industry. The success story highlighted here underscores the tangible benefits of such investments, paving the way for a more reliable and technologically advanced future.\n"}, "summary": {"hash": "645d5261173316f4e40f35a3eb55660e", "content": "In this blog, we explore the critical importance of Test Technicians in the semiconductor manufacturing industry and how Docsie aids in overcoming the documentation challenges they encounter."}, "categories": {"hash": "8970387810eeb1c389ccde1ada502b99", "content": ["Knowledge Base", "SaaS", ""]}, "is_legacy": {"hash": "f8320b26d30ab433c5a54546d21f414c", "content": false}} \ No newline at end of file diff --git a/blog/articles/docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry/index.html b/blog/articles/docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry/index.html new file mode 100644 index 000000000..1132c20a0 --- /dev/null +++ b/blog/articles/docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry/index.html @@ -0,0 +1,417 @@ + + + + + + + + + + + + + + + Docsie.io Blog - Docsie’s Role in tackling Test Technicians’ Challenges in Semiconductor manufacturing industry + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
+
+ +

Docsie’s Role in tackling Test Technicians’ Challenges in Semiconductor manufacturing industry

+ +
+ Avatar of Author +
+
Stanley G.
+
on January 16, 2024 · · filed under + + Knowledge Base + + SaaS + + + + +
+
+
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Have you ever stopped to consider how integral the semiconductor manufacturing industry is to the technology we use every day? From smartphones to advanced computing systems, this sector powers the devices that drive our modern world. At the heart of this intricate industry lies the Test Technician, a professional whose role is vital in ensuring the quality and functionality of semiconductor products. These technicians act as the guardians of reliability, meticulously evaluating products before they reach the market.

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In this comprehensive blog, we delve into the role of Test Technicians, the unique challenges they face, the importance of effective documentation in overcoming these challenges, and how Docsie offers tailored solutions. We'll also spotlight a real-world success story to highlight the transformative impact of streamlined documentation.

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Role of Test Technicians in Semiconductor Manufacturing

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Test Technicians play a critical role in the semiconductor industry. Their primary responsibilities include:

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    Product Testing: Ensuring semiconductor chips meet performance specifications and quality standards.

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    Equipment Maintenance: Operating and maintaining sophisticated testing equipment to detect defects or anomalies.

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    Data Analysis: Interpreting test results and collaborating with engineers to resolve any identified issues.

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    Documentation: Recording test procedures, results, and findings for future reference and compliance.

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    Compliance: Ensuring products meet regulatory and industry standards for safety and performance.

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Their work directly impacts product reliability, customer satisfaction, and the company's reputation in a competitive market.

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Challenges Related to Documentation for Test Technicians

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Documentation is a critical yet challenging aspect of a Test Technician's role. Here are some specific issues they face:

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    Complex Processes: Semiconductor testing involves intricate procedures that require precise documentation for repeatability and troubleshooting.

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    Rapid Technological Advancements: As technology evolves, technicians must constantly update their knowledge and documentation to reflect new methodologies and tools.

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    Time Constraints: With tight production schedules, there is often limited time for thorough documentation, leading to gaps or inaccuracies.

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    Regulatory Compliance: The semiconductor industry is heavily regulated. Ensuring documentation adheres to stringent standards can be cumbersome.

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    Collaboration Barriers: Test Technicians often need to share documentation with cross-functional teams. Without a unified platform, version control and accessibility become issues.

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Solutions Offered by Docsie

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Docsie provides a comprehensive documentation platform tailored to the needs of industries like semiconductor manufacturing. Here's how Docsie addresses the unique challenges faced by Test Technicians:

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    Streamlined Documentation Workflow:

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    Centralized Repository: Docsie offers a centralized platform for storing and accessing documentation, ensuring consistency and accessibility.

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    Template-Based Systems: Predefined templates simplify the creation of complex test procedures and reports.

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    Real-Time Collaboration: +Teams can collaborate on documents in real time, reducing errors and improving communication between departments.

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    Version Control and Updates: +Automatic version tracking ensures all stakeholders work with the latest document versions. +Historical data is preserved for audits and reviews.

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    Regulatory Compliance Support: +Docsie helps generate documentation that aligns with industry standards, making audits and compliance checks smoother.

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    Integration with Testing Tools: +Docsie integrates seamlessly with testing software and tools, allowing Test Technicians to link data directly to documentation for comprehensive reporting.

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    Ease of Accessibility: +With cloud-based access, documentation can be retrieved anytime, anywhere, improving operational efficiency.

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Customer Success Story: Accelerating Documentation for Quality Assurance

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Background: A leading semiconductor manufacturing company faced challenges in maintaining accurate and compliant documentation for its testing processes. Test Technicians were spending excessive time on manual documentation, which slowed production timelines and increased the risk of errors.

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Solution: The company implemented Docsie to overhaul its documentation processes. By leveraging Docsie's centralized platform and real-time collaboration features, the company achieved the following:

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    Efficiency Gains: Documentation time reduced by 40% due to standardized templates and automation.

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    Improved Accuracy: Errors in test procedure records decreased by 30%, ensuring higher compliance rates.

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    Seamless Audits: Regulatory inspections became faster and smoother due to well-organized, compliant documentation.

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    Team Collaboration: Cross-functional teams could access and update documents in real time, improving communication and reducing bottlenecks.

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Outcome: The company reported increased productivity and a significant improvement in product reliability, enhancing customer trust and market competitiveness.

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Conclusion

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Test Technicians are indispensable in the semiconductor manufacturing industry, ensuring the quality and reliability of products that power our modern world. However, the complexities of their role, particularly in documentation, can hinder efficiency and accuracy.

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Docsie emerges as a transformative solution, addressing the pain points of documentation with its user-friendly, collaborative, and compliant platform. By streamlining processes, Docsie empowers Test Technicians to focus on their core responsibilities, driving innovation and excellence in semiconductor manufacturing.

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Investing in tools like Docsie is not just a step toward operational efficiency but a commitment to quality and progress in a competitive industry. The success story highlighted here underscores the tangible benefits of such investments, paving the way for a more reliable and technologically advanced future.

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Docsie’s Role in solving Equipment Maintenance Engineers’ Challenges in Semiconductor manufacturing industry

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Docsie’s Role in solving Research and Development (R&D) Engineers’ Challenges in Semiconductor manufacturing industry

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+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/blog/data.csv b/blog/data.csv index c12373f59..765bcb4d4 100644 --- a/blog/data.csv +++ b/blog/data.csv @@ -14468,7 +14468,7 @@ Want to learn more? Why not read our guide on AI workflows in Docsie, and [how i The beginnings of a SaaS company are both challenging and exhilarating. Founders and leaders must make informed decisions about market positioning, product development, and strategic partnerships to steer the ship. Consider the idea of outsourcing software development to create a robust MVP, and utilize tools like [Docsie](https://www.docsie.io/) to manage your documentation. That way, you can set a strong foundation for your SaaS company's growth and success. *Tired of documentation headaches? Try Docsie for free! Book a demo and experience the difference.*",tanya@docsie.io,https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg,"As hundreds of businesses launch innovative products, you too have an idea for a SaaS product. But can you turn it into reality? Here are the top 4 steps every SaaS founder should know when launching a SaaS company!","AI, SaaS ","A B2B Content Marketer ""All Ghillied Up"" to take on distinct hurdles with over 5 years of experience in curating influential product writing.",,https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_zbt8zkPmHqKYs9d9n/banner_63_1e42ed49-beda-b54f-b547-2aee85824cd3.jpg,,The Beginnings of a SaaS Company - Key Considerations for Founders & Leaders,1,,,, -12/25/2024 16:06:51,Stanley George,"We are seeing that many companies are scaling with sky-rocketing growth these days. At the same time, the way they work is changing almost every year. A lot of retirement programs are being held to celebrate the journeys of their members. A lot of employees or leaders in these organizations have walked out after retiring. Now, when they walk out, you will see they carry away the experience gained over the years. Yes, I agree! Many freshly graduated people joining the workforce are a bunch of knowledgeable people filled with theoretical knowledge, and someone who learned textbook information is really good for working in a specialized industry like manufacturing. But the people who are now walking out are really superheroes in disguise. Let me tell you why. Mostly due to their diligence in working on some really technically advanced processes where they have learned a lot of quick fixes throughout the years, helping them quickly finish the job within minutes instead of hours. These learnings do not come from books or guidelines to follow; instead, they have been derived more from instincts and observations. In this current market where there is a huge cutthroat competition going on, the primary question that I would like to ask you is: how do you ensure that this special observational knowledge gained from the experience can be preserved? +12/25/2024 16:06:51,Stanley G.,"We are seeing that many companies are scaling with sky-rocketing growth these days. At the same time, the way they work is changing almost every year. A lot of retirement programs are being held to celebrate the journeys of their members. A lot of employees or leaders in these organizations have walked out after retiring. Now, when they walk out, you will see they carry away the experience gained over the years. Yes, I agree! Many freshly graduated people joining the workforce are a bunch of knowledgeable people filled with theoretical knowledge, and someone who learned textbook information is really good for working in a specialized industry like manufacturing. But the people who are now walking out are really superheroes in disguise. Let me tell you why. Mostly due to their diligence in working on some really technically advanced processes where they have learned a lot of quick fixes throughout the years, helping them quickly finish the job within minutes instead of hours. These learnings do not come from books or guidelines to follow; instead, they have been derived more from instincts and observations. In this current market where there is a huge cutthroat competition going on, the primary question that I would like to ask you is: how do you ensure that this special observational knowledge gained from the experience can be preserved? ## Understanding Tacit Knowledge @@ -14496,7 +14496,7 @@ In some scenarios, just presenting text to the customer is not enough. You have So these are my ending thoughts here: you should not let such a knowledgeable workforce walk out of the door without capturing their tacit knowledge. As much as possible, capture such undocumented wisdom using some really wonderful knowledge-base system like Docsie. I have seen companies where Docsie was implemented, and there is almost a 50% reduction in the time taken for troubleshooting machinery glitches. Today, if you want to try, just start with something small and build on it, then eventually create a gold mine of such hidden wisdom in the form of tacit knowledge. By doing so, you will see that your employees are not just empowered with knowledge but also up-scaling in their expertise, which will immensely help you and your company gain a huge margin advantage in this cutthroat world. ",stanley@docsie.io,https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_G1YpYvpaLVt9Yqobg/1692784711096_1_88f3e4fc-e79d-5b50-3201-47ceb0b396b4.jpg,Many freshly graduated people joining the workforce are a bunch of knowledgeable ones filled with theoretical knowledge. But the people who are now walking out are really superheroes in disguise. Let me tell you why. ,Tacit Knowledge,Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_AHsLdB8rDfPxhcy0R/tacit_6e2316f3-4cba-b9cb-e9ee-a7bfad1ac73b.png,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,How-to utilize Tacit Knowledge for Long-Term Success Amid Rapid Organizational Change?,1,,,, -12/25/2024 16:06:51,Stanley George,"I seriously do get it, that handling countless seperate styles of deployment for many customer projects can really make you feel like you're climbing a endless mountain! That's a tough one. I've been in such situations myself, and it really feels diffcult when you have lots and lots of tasks and customers with their exculsive demands. Believe it or not... It can at times feel mind-boggling just bring it to your mind. Let's just say it's complicated. +12/25/2024 16:06:51,Stanley G.,"I seriously do get it, that handling countless seperate styles of deployment for many customer projects can really make you feel like you're climbing a endless mountain! That's a tough one. I've been in such situations myself, and it really feels diffcult when you have lots and lots of tasks and customers with their exculsive demands. Believe it or not... It can at times feel mind-boggling just bring it to your mind. Let's just say it's complicated. ## The Challenge Experienced @@ -14544,7 +14544,7 @@ Let's explore that further, here's how it can help: Moreover, Docsie can really make it easy the way you handle deployment styles, so that you can focus on what's truly important. That's food for thought. I'd break it down to tiny steps on how Docsie can benefit you in a tailored way basing your situation. Drop us a mail or book a short call at [https://www.docsie.io/](https://www.docsie.io/). Let's explore your case scenario together and stylize your deployments a whole lot easier! ",stanley@docsie.io,https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_G1YpYvpaLVt9Yqobg/1692784711096_1_88f3e4fc-e79d-5b50-3201-47ceb0b396b4.jpg,Sort of trying to keep track of various demands of deplyment styles for each customer felt like a full-time job in itself. I’d end up double-checking everything and still wondering if I’d missed something. Let me tell you why. ,Deployment style,Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_Y3tlS16FlhIIAjCtt/depl_style_6cb8fdc0-fd67-4000-4329-86bcfe9b34d6.png,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,How can I handle deployment styles for various customers without manual intervention?,1,,,, -12/25/2024 16:06:51,Stanley George,"Validation Engineers play a critical role in the pharmaceutical manufacturing industry. Their primary responsibility is to ensure that all equipment, processes, and systems used in production meet strict regulatory standards and function as intended. This work is essential to ensure that pharmaceutical products are safe, effective, and of the highest quality. +12/25/2024 16:06:51,Stanley G.,"Validation Engineers play a critical role in the pharmaceutical manufacturing industry. Their primary responsibility is to ensure that all equipment, processes, and systems used in production meet strict regulatory standards and function as intended. This work is essential to ensure that pharmaceutical products are safe, effective, and of the highest quality. The responsibilities of Validation Engineers, however, come with significant challenges. The pharmaceutical industry is highly regulated, and validation activities must meet strict guidelines set by agencies like the FDA, EMA, and WHO. This essay explores the problems faced by Validation Engineers and highlights how Docsie, a modern documentation and knowledge management platform, can provide practical solutions to these challenges. @@ -14610,7 +14610,7 @@ Validation Engineers are essential to the success of pharmaceutical manufacturin Docsie offers a comprehensive solution to these challenges. Its advanced documentation management, collaboration, and automation features empower Validation Engineers to work more efficiently and effectively. By adopting Docsie, pharmaceutical companies can enhance their validation processes, ensure compliance, and deliver high-quality products that improve patient outcomes. In an industry where precision and reliability are paramount, Docsie stands out as a valuable tool for driving success. ",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"Validation Engineers face challenges in ensuring compliance with strict pharmaceutical regulations. In this blog, learn how Docsie helps overcome these hurdles.","Validation Engineer, Knowledge Base, SaaS",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_pdTKkpcuhzVAE4j1b/validation_engineers_08679b19-6430-59d2-b405-91a288edd1fc.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in tackling Validation Engineers’ Challenges in pharmaceutical manufacturing industry,1,,,, -12/25/2024 16:06:51,Stanley George,"Regulatory Affairs (RA) Specialists play a vital role in the pharmaceutical manufacturing industry. Their primary responsibility is to ensure that all pharmaceutical products meet regulatory requirements and are approved by governing bodies such as the FDA, EMA, and other global authorities. The work of RA Specialists ensures that medicines are safe, effective, and of high quality before they reach patients. +12/25/2024 16:06:51,Stanley G.,"Regulatory Affairs (RA) Specialists play a vital role in the pharmaceutical manufacturing industry. Their primary responsibility is to ensure that all pharmaceutical products meet regulatory requirements and are approved by governing bodies such as the FDA, EMA, and other global authorities. The work of RA Specialists ensures that medicines are safe, effective, and of high quality before they reach patients. The responsibilities of RA Specialists, however, are complex and challenging. The pharmaceutical industry is one of the most heavily regulated sectors, and even small mistakes can lead to delays in product approval, legal issues, or harm to patients. This essay explores the problems faced by RA Specialists in pharmaceutical manufacturing and discusses how Docsie, a modern documentation and knowledge management platform, can offer practical solutions to these challenges. @@ -14674,7 +14674,7 @@ Regulatory Affairs Specialists are crucial to the success of pharmaceutical manu Docsie offers a comprehensive solution to these challenges. Its advanced documentation management, collaboration, and automation features empower RA Specialists to work more efficiently and effectively. By adopting Docsie, pharmaceutical companies can enhance their regulatory processes, ensure compliance, and bring high-quality products to market faster. In an industry where precision and reliability are critical, Docsie stands out as a valuable tool for driving success. ",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"Regulatory Affairs Specialists navigate complex standards to ensure product safety. In this blog, discover how Docsie simplifies compliance in this challenging field.","Knowledge Base, SaaS, Pharmaceutical Manufacturing",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_96TDlKm5qGcir2uAD/regulatory_affairs_ra_specialists_1ed38e7d-a312-db7b-906c-34df41f22d71.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in solving Regulatory Affairs Specialists’ Challenges in pharmaceutical manufacturing industry,1,,,, -12/25/2024 16:06:51,Stanley George,"Quality Assurance (QA) is a critical aspect of the pharmaceutical manufacturing industry. QA Specialists are responsible for ensuring that every product meets the highest standards of quality, safety, and compliance. This role is crucial because pharmaceutical products directly impact human health and lives. The work of a QA Specialist involves creating and maintaining documentation, overseeing production processes, and ensuring compliance with regulatory requirements. +12/25/2024 16:06:51,Stanley G.,"Quality Assurance (QA) is a critical aspect of the pharmaceutical manufacturing industry. QA Specialists are responsible for ensuring that every product meets the highest standards of quality, safety, and compliance. This role is crucial because pharmaceutical products directly impact human health and lives. The work of a QA Specialist involves creating and maintaining documentation, overseeing production processes, and ensuring compliance with regulatory requirements. However, the role of a QA Specialist is not without its challenges. The pharmaceutical industry is highly regulated, and even minor errors can lead to significant consequences, such as product recalls, legal penalties, or harm to patients. This essay will explore the problems faced by QA Specialists in pharmaceutical manufacturing and discuss how Docsie, a modern documentation and knowledge management platform, offers effective solutions. @@ -14734,7 +14734,7 @@ Quality Assurance is a vital function in the pharmaceutical manufacturing indust Docsie offers a comprehensive solution to these problems. Its advanced documentation and collaboration tools, automation capabilities, and integration features empower QA Specialists to overcome their challenges effectively. By adopting Docsie, pharmaceutical companies can enhance their quality assurance processes, ensure compliance, and deliver high-quality products that improve patient outcomes. In an industry where precision and reliability are paramount, Docsie stands out as a valuable tool for success. ",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"Quality Assurance Specialists ensure pharmaceutical product safety. In this blog, learn how Docsie helps streamline documentation and compliance for greater efficiency and safety.","Quality Assurance Specialist, Knowledge Base, SaaS",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_SVXXV0iPC5Z2u5u6n/quality_assurance_qa_specialist_222eb42d-5e21-5e6a-747f-cba0f0133274.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in addressing Quality Assurance Specialists’ Challenges in pharmaceutical manufacturing industry,1,,,, -12/25/2024 16:06:51,Stanley George,"Production Managers play a vital role in the pharmaceutical manufacturing industry. They oversee the manufacturing process, ensuring that products are produced efficiently, safely, and in compliance with strict regulatory standards. Their responsibilities include managing resources, maintaining production schedules, and ensuring product quality. +12/25/2024 16:06:51,Stanley G.,"Production Managers play a vital role in the pharmaceutical manufacturing industry. They oversee the manufacturing process, ensuring that products are produced efficiently, safely, and in compliance with strict regulatory standards. Their responsibilities include managing resources, maintaining production schedules, and ensuring product quality. However, the role of a Production Manager is not without its challenges. Pharmaceutical manufacturing is one of the most regulated and complex industries. This essay explores the problems faced by Production Managers and explains how Docsie, a modern documentation and knowledge management platform, can provide solutions to these challenges. @@ -14802,7 +14802,7 @@ Production Managers are essential to the success of pharmaceutical manufacturing Docsie offers a comprehensive solution to these challenges. Its advanced documentation and knowledge management features empower Production Managers to streamline workflows, enhance collaboration, and maintain compliance. By adopting Docsie, pharmaceutical companies can improve their production processes, reduce costs, and deliver high-quality products that benefit patients worldwide. In an industry where accuracy and reliability are critical, Docsie is a valuable tool for driving success. ",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"Production Managers in pharma face unique challenges. In this blog, explore how Docsie simplifies documentation and enhances efficiency and safety in this regulated industry.","Production Managers, Knowledge Base, SaaS",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_E74EzXzmASHqFvFNy/production_managers_555029bf-7cfc-9868-dd73-174f20510ba4.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in overcoming Production Managers’ Challenges in pharmaceutical manufacturing industry,1,,,, -12/25/2024 16:06:51,Stanley George,"Research and Development (R&D) Scientists are at the heart of innovation in the pharmaceutical manufacturing industry. They are responsible for discovering and developing new drugs, improving existing products, and ensuring that these products meet regulatory and safety standards. Their work is critical to advancing healthcare and addressing unmet medical needs. +12/25/2024 16:06:51,Stanley G.,"Research and Development (R&D) Scientists are at the heart of innovation in the pharmaceutical manufacturing industry. They are responsible for discovering and developing new drugs, improving existing products, and ensuring that these products meet regulatory and safety standards. Their work is critical to advancing healthcare and addressing unmet medical needs. Despite the rewarding nature of their role, R&D Scientists face numerous challenges in their day-to-day work. From managing complex data to staying compliant with strict regulations, their responsibilities are demanding and multifaceted. This essay explores the problems faced by R&D Scientists and discusses how Docsie, a modern documentation and knowledge management platform, can help overcome these challenges. @@ -14869,7 +14869,7 @@ Docsie is a versatile documentation and knowledge management platform that addre R&D Scientists play a crucial role in the pharmaceutical manufacturing industry, driving innovation and improving healthcare outcomes. However, their work comes with significant challenges, including managing complex data, ensuring compliance, and collaborating across teams. Docsie offers a comprehensive solution to these challenges. Its advanced documentation and knowledge management features empower R&D Scientists to work more efficiently, collaborate effectively, and maintain compliance. By adopting Docsie, pharmaceutical companies can accelerate their research and development processes, reduce costs, and bring life-saving drugs to market faster. In an industry where precision and innovation are paramount, Docsie is a valuable tool for driving success.",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"R&D Scientists drive pharmaceutical innovation. In this blog, discover how Docsie helps overcome challenges in data management and compliance, boosting productivity and efficiency.","R&D Scientists, Knowledge Base, SaaS",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_gMjWZY1Z93aA0Jwb0/research_and_development_rd_scientists_394d1401-b334-955a-71f0-3cf7156cfcb7.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in tackling Research and Development (R&D) Scientists’ Challenges in pharmaceutical manufacturing industry,1,,,, -12/25/2024 16:06:51,Stanley George,"Semiconductors are the backbone of modern technology. From smartphones to cars and medical devices, almost every electronic device relies on semiconductors. Manufacturing these tiny but complex chips is no easy task. It requires a precise, detailed process with minimal room for error. Process engineers play a crucial role in making this happen. They ensure that production is efficient, reliable, and meets strict quality standards. However, they face numerous challenges in their daily work. Fortunately, tools like Docsie can offer effective solutions to many of these problems. Let’s take a closer look at these challenges and how Docsie helps. +1/16/2024 16:06:51,Stanley G.,"Have you ever wondered how the tiny yet powerful semiconductors, the backbone of modern technology, enable smartphones, cars, and medical devices to function seamlessly? Manufacturing these tiny but complex chips is no easy task. It requires a precise, detailed process with minimal room for error. Process engineers play a crucial role in making this happen. They ensure that production is efficient, reliable, and meets strict quality standards. However, they face numerous challenges in their daily work. Fortunately, tools like Docsie can offer effective solutions to many of these problems. Let's take a closer look at these challenges and how Docsie helps. ## The Problem: Challenges Faced by Process Engineers @@ -14891,21 +14891,21 @@ Docsie offers a comprehensive solution to these challenges. Its advanced documen Docsie is a modern documentation and knowledge-sharing platform that simplifies complex processes and improves collaboration. Here’s how it helps process engineers overcome the challenges they face in semiconductor manufacturing: -![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_rXybNJ5cRiRzApjCr/pan_1234_ce917595-d710-a8b7-2e01-a621e02eec24.jpg) +![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_VLamQW06hhbLrXIF0/image_a253802c-fd15-7898-3427-eaee70707608.jpg) 1. **Simplifying Complex Workflows: **Docsie allows engineers to create clear, step-by-step guides for complex workflows. Its intuitive interface makes it easy to organize information into logical sections. Engineers can use visuals, such as flowcharts, diagrams, and images, to explain processes more effectively. This helps teams understand and follow procedures accurately, reducing errors and improving efficiency. 2. **Ensuring Accuracy: **With Docsie, engineers can standardize documentation to ensure accuracy and consistency. For example, they can create templates for recording parameters and results. These templates can include built-in checks to ensure all required information is entered correctly. Docsie also supports version control, allowing engineers to track changes and revert to previous versions if needed. -3. **Bridging Communication Gaps: **Docsie’s real-time collaboration features enable teams to work together seamlessly. Engineers can share updates, leave comments, and assign tasks directly within the platform. This eliminates the need for lengthy email chains or scattered notes. Everyone has access to the same information, ensuring clear communication and reducing misunderstandings. +3. **Bridging Communication Gaps: **Docsie's real-time collaboration features enable teams to work together seamlessly. Engineers can share updates, leave comments, and assign tasks directly within the platform. This eliminates the need for lengthy email chains or scattered notes. Everyone has access to the same information, ensuring clear communication and reducing misunderstandings. 4. **Keeping Up with Technological Changes: **Docsie makes it easy to update and share new information. Engineers can quickly add new guidelines, procedures, or training materials to the platform. Team members receive notifications about updates, ensuring everyone stays informed. Docsie also integrates with other tools, making it easier to manage information from multiple sources. -5. **Managing Data Effectively: **Docsie helps engineers organize and analyze data more efficiently. They can create structured documents to store and categorize information, making it easier to search and retrieve later. Docsie’s tagging and indexing features allow users to quickly find relevant data, even in large datasets. This saves time and improves decision-making. +5. **Managing Data Effectively: **Docsie helps engineers organize and analyze data more efficiently. They can create structured documents to store and categorize information, making it easier to search and retrieve later. Docsie's tagging and indexing features allow users to quickly find relevant data, even in large datasets. This saves time and improves decision-making. -6. **Improving Documentation Practices:** Docsie transforms traditional documentation into a dynamic, interactive experience. Engineers can use multimedia elements, such as videos and animations, to explain complex concepts. Docsie’s cloud-based platform ensures that all documents are accessible anytime, anywhere. This improves collaboration and ensures that everyone has access to the latest information. +6. **Improving Documentation Practices:** Docsie transforms traditional documentation into a dynamic, interactive experience. Engineers can use multimedia elements, such as videos and animations, to explain complex concepts. Docsie's cloud-based platform ensures that all documents are accessible anytime, anywhere. This improves collaboration and ensures that everyone has access to the latest information. -7. **Saving Time:** By streamlining workflows and improving collaboration, Docsie helps engineers save time. They can focus on solving problems and optimizing processes rather than struggling with inefficient documentation or communication. Docsie’s automation features, such as auto-updating templates and task reminders, further reduce manual work. +7. **Saving Time:** By streamlining workflows and improving collaboration, Docsie helps engineers save time. They can focus on solving problems and optimizing processes rather than struggling with inefficient documentation or communication. Docsie's automation features, such as auto-updating templates and task reminders, further reduce manual work. ## Real-World Examples: Docsie in Action @@ -14919,49 +14919,890 @@ Docsie is a modern documentation and knowledge-sharing platform that simplifies Process engineers in the semiconductor manufacturing industry face many challenges, from managing complex workflows to staying updated with new technologies. These challenges can impact efficiency, quality, and profitability. However, tools like Docsie offer practical solutions. By simplifying documentation, improving collaboration, and streamlining workflows, Docsie empowers process engineers to overcome these challenges and excel in their roles. -In a fast-paced and demanding industry, having the right tools can make all the difference. Docsie not only saves time but also enhances accuracy, communication, and innovation. For semiconductor manufacturers looking to stay competitive, adopting tools like Docsie is a smart investment. It allows engineers to focus on what they do best: designing and optimizing processes that power the technology of tomorrow.",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"In this blog, we explore how Docsie tackles the difficulties faced by process engineers, making semiconductor production more efficient and reliable.","Process Engineer, Knowledge Base, SaaS",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_xTSVDI98WapD6Pugm/pan_12345_6ba03c5d-1b2c-c7cd-c273-0af32d85882a.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in solving Process Engineers’ Challenges in Semiconductor manufacturing industry,1,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, -,Stanley George,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, \ No newline at end of file +In a fast-paced and demanding industry, having the right tools can make all the difference. Docsie not only saves time but also enhances accuracy, communication, and innovation. For semiconductor manufacturers looking to stay competitive, adopting tools like Docsie is a smart investment. It allows engineers to focus on what they do best: designing and optimizing processes that power the technology of tomorrow.",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"In this blog, we delve into the intricate world of semiconductor manufacturing, uncovering the challenges process engineers face in ensuring efficiency, reliability, and adherence to quality standards. We’ll also explore how Docsie simplifies documentation to enhance traceability, compliance, and production optimization.","Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_otF8OyrgV6D0FadAu/1_f84500ff-7979-5fec-65f7-2c0da51828ec.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in addressing Process Engineers’ Challenges in Semiconductor manufacturing industry,1,,,, +1/16/2024 16:06:51,Stanley G.,"Have you ever wondered how semiconductor manufacturing manages to maintain such high levels of complexity and precision in every step of the process? The role of Quality Assurance (QA) engineers is pivotal in maintaining the high standards required to produce reliable and efficient semiconductor components. At the heart of their work lies documentation's critical aspect that ensures traceability, compliance, and process optimization. However, QA engineers in the semiconductor industry face numerous challenges in managing and maintaining effective documentation. In this blog, we will explore these challenges and demonstrate how Docsie.io offers practical solutions tailored to this high-stakes field. + +## The Role of Quality Assurance Engineers in Semiconductor Manufacturing + +QA engineers in semiconductor manufacturing are tasked with safeguarding product quality and process integrity. Their responsibilities include: + +* **Process Validation**: Ensuring that all production processes consistently deliver products that meet predefined specifications. + +* **Defect Analysis**: Identifying and addressing defects in production to minimize yield losses. + +* **Regulatory Compliance**: Adhering to industry standards such as ISO 9001, IATF 16949, and other certifications relevant to semiconductor manufacturing. + +* **Documentation Management**: Creating, maintaining, and analyzing various records, including test reports, equipment maintenance logs, and corrective action plans. + +* **Continuous Improvement**: Driving process improvements through detailed analysis and accurate documentation of lessons learned. + +With the rapid pace of technological advancements and stringent quality requirements, effective documentation management becomes not only a necessity but also a competitive advantage. + +## Documentation Challenges in Semiconductor Manufacturing + +Managing documentation in semiconductor manufacturing comes with unique complexities: + +1. **High Volume of Data**: Semiconductor manufacturing generates vast amounts of data due to complex processes, testing, and defect analysis. Organizing and maintaining such data for easy retrieval can overwhelm traditional documentation systems. + +2. **Version Control Issues**: Frequent process changes and updates to specifications require precise version control to avoid outdated or conflicting documents. Lack of control can lead to process errors, non-conformance, and potential product recalls. + +3. **Cross-Functional Collaboration**: Documentation often involves input from multiple departments, including design, production, and quality control. Coordinating updates and approvals across these functions can lead to delays and miscommunication. + +4. **Regulatory Compliance Demands**: Semiconductor companies must adhere to strict quality and safety regulations, requiring comprehensive and auditable documentation. Ensuring compliance with standards such as ISO or Six Sigma methodologies necessitates meticulous record-keeping. + +5. **Audit and Inspection Preparation**: Regulatory audits demand quick access to complete and accurate documentation. Any gaps or errors in records can lead to penalties, reputational damage, or halted production. + +6. **Limited Digital Integration**: Many semiconductor manufacturers still rely on paper-based or fragmented digital systems for documentation. This approach hampers efficiency, increases the risk of data silos, and complicates collaboration. + +## Solution for Semiconductor QA Engineers + +Docsie.io is a modern, cloud-based documentation platform that addresses the unique challenges faced by QA engineers in semiconductor manufacturing. Here’s how Docsie.io transforms documentation management: + +![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_IV8kyawYBNEoA10dm/image_2fef54b5-2695-632a-e557-a6ef66c013ee.jpg) + +1. **Centralized Documentation Management** + +Docsie.io provides a centralized repository for all documentation: + +* **Organized Content**: Create a well-structured documentation library, categorizing records by production stage, process, or product line. + +* **Search Functionality**: Quickly locate specific documents using advanced search and tagging features. + +* **Secure Storage**: Protect sensitive information with encrypted cloud storage. + +2. **Efficient Version Control** + +Docsie.io simplifies version control with: + +* **Automatic Updates**: Ensure all users access the latest document versions in real time. + +* **Version History**: Maintain a comprehensive log of changes, enabling easy rollback to previous versions if needed. + +* **User Permissions**: Implement role-based access control to safeguard against unauthorized changes. + +3. **Enhanced Collaboration Tools** + +Docsie.io fosters collaboration across teams and departments: + +* **Real-Time Editing**: Allow multiple users to edit documents simultaneously, reducing delays. + +* **Approval Workflows**: Streamline the review and approval process with automated notifications and tracking. + +* **Annotations and Comments**: Enable stakeholders to provide feedback directly within the document. + +4. **Regulatory Compliance and Traceability** + +Docsie.io ensures compliance with industry standards: + +* **Audit Trails**: Automatically log all actions performed on a document, ensuring traceability for audits. + +* **Custom Templates**: Use industry-specific templates for test reports, corrective action plans, and more. + +* **Data Integrity**: Maintain tamper-proof records to meet regulatory requirements. + +5. **Audit Readiness** + +Docsie.io simplifies audit preparation and execution: + +* **Instant Reports**: Generate detailed reports summarizing document status, changes, and compliance metrics. + +* **Controlled Access**: Provide auditors with restricted access to necessary records, enhancing transparency while protecting sensitive information. + +6. **Digital Transformation** + +Docsie.io accelerates the shift to a fully digital documentation environment: + +* **Cloud Accessibility**: Access documentation anytime, anywhere, from any device. + +* **Migration Support**: Seamlessly import legacy documents into Docsie.io’s system. + +* **User-Friendly Interface**: Encourage widespread adoption with an intuitive and easy-to-navigate platform. + +## Real-World Impact: A Case Study + +A leading semiconductor manufacturer faced significant documentation challenges, including: + +* Frequent errors in version control leading to production delays. + +* Inefficient collaboration among QA, production, and design teams. + +* Difficulty in meeting audit requirements due to disorganized records. + +After implementing Docsie.io, the company achieved: + +* **30% Reduction in Documentation Errors**: Improved version control eliminated confusion and production mishaps. + +* **Faster Collaboration**: Real-time editing and streamlined workflows reduced document review times by 40%. + +* **Seamless Audit Preparation**: Comprehensive audit trails and instant reporting ensured a smooth regulatory inspection process. + +These improvements not only enhanced operational efficiency but also reinforced the company's commitment to quality and compliance. + +## Conclusion + +In the semiconductor manufacturing industry, documentation is a cornerstone of quality assurance. The challenges of managing vast amounts of data, ensuring compliance, and fostering collaboration can be daunting, but they are not insurmountable. Docsie.io provides QA engineers with a powerful platform to address these challenges effectively. + +By centralizing documentation, enhancing version control, facilitating collaboration, and ensuring regulatory compliance, Docsie.io empowers QA teams to focus on their core objectives: delivering high-quality semiconductor products with precision and efficiency. Embracing Docsie.io is not just about managing documents it is about driving excellence in every aspect of quality assurance. If your organization is ready to take its documentation practices to the next level, Docsie.io is the solution you have been looking for.",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"In this blog, we explore the challenges faced by Quality Assurance (QA) engineers in semiconductor manufacturing and how Docsie helps streamline documentation for better traceability, compliance, and process optimization.","Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_L6tLjco0cqN5KCGLw/3_aa6f0085-9f6f-d6eb-9d66-7311604c5049.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Semiconductor manufacturing industry,1,,,, +1/16/2024 16:06:51,Stanley G.,"Have you ever wondered how the semiconductor industry drives the advancements we see in electronics, communication, and computing today? Central to the industry's operations is the role of the Equipment Maintenance Engineer, a professional tasked with ensuring the seamless functionality of critical machinery in semiconductor manufacturing. In a field driven by precision and innovation, these engineers play a pivotal role in maintaining the reliability and efficiency of production systems. + +This article explores the role of Equipment Maintenance Engineers in the semiconductor manufacturing industry, delves into the specific challenges they face, particularly in documentation, and highlights how solutions like Docsie can address these challenges. We’ll also look at a real-world success story to illustrate the impact of effective documentation solutions. + +## Role of Equipment Maintenance Engineers in Semiconductor Manufacturing + +The semiconductor manufacturing process involves complex machinery and intricate processes, such as photolithography, etching, doping, and wafer handling. Equipment Maintenance Engineers ensure these machines operate optimally, minimizing downtime and maximizing production efficiency. + +Key Responsibilities: + +1. **Preventive Maintenance:** Regularly inspecting and servicing equipment to avoid unexpected failures. + +2. **Troubleshooting:** Diagnosing and resolving technical issues promptly to minimize disruptions. + +3. **Upgrades and Calibration:** Implementing upgrades and calibrating equipment to meet stringent industry standards. + +4. **Compliance:** Ensuring all machinery adheres to safety and environmental regulations. + +5. **Collaboration:** Coordinating with cross-functional teams, including design, production, and quality assurance, to align maintenance activities with organizational goals. + +By keeping critical systems operational, Equipment Maintenance Engineers directly contribute to the semiconductor industry's ability to innovate and deliver cutting-edge products. + +## Challenges Related to Documentation in This Job Role + +Equipment Maintenance Engineers face a myriad of challenges, many of which stem from documentation issues. Accurate, accessible, and comprehensive documentation is essential for maintenance tasks, but creating and managing such documentation can be daunting. + +1. **Complex Technical Details:** Semiconductor machinery involves intricate technical specifications that require detailed documentation, which can be time-consuming to compile and update. + +2. **Frequent Updates:** Rapid technological advancements in the semiconductor industry mean documentation must be updated regularly to reflect new processes, equipment, or regulations. + +3. **Inconsistencies:** Without standardized formats, documentation often varies, leading to inefficiencies and misunderstandings. + +4. **Access and Availability:** Engineers frequently need access to manuals, service records, and protocols in real-time, but traditional storage methods may limit accessibility. + +5. **Training New Staff:** Onboarding new engineers can be challenging without clear, concise, and easily accessible documentation. + +These challenges highlight the need for effective documentation tools that streamline processes and improve accessibility. + +## Solutions Offered by Docsie + +Docsie offers a robust solution to the documentation challenges faced by Equipment Maintenance Engineers. By combining user-friendly tools with powerful features, Docsie simplifies the creation, management, and distribution of maintenance documentation. + +![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_Vyzz5xo721z1FTuRb/image_02d6bb1e-9192-fdba-359c-4a466d630223.jpg) + +1. **Centralized Documentation Platform:** Docsie provides a single platform for storing all technical manuals, maintenance logs, and standard operating procedures, ensuring engineers can access information quickly and efficiently. + +2. **Version Control and Updates:** The platform’s versioning feature allows seamless updates to documentation, ensuring engineers always have access to the latest information. + +3. **Customization and Organization:** Docsie’s customizable templates enable standardized documentation formats, reducing inconsistencies and improving clarity. + +4. **Real-Time Collaboration:** Teams can collaborate on documentation in real-time, ensuring all stakeholders contribute to and benefit from shared knowledge. + +5. **Multi-Format Support:** Docsie supports various formats, including PDFs, images, and videos, catering to the diverse needs of equipment maintenance. + +6. **Integration with Existing Systems:** Docsie integrates with other platforms used in the semiconductor industry, enabling a smooth workflow. + +By addressing these pain points, Docsie empowers Equipment Maintenance Engineers to focus on their core responsibilities rather than documentation hassles. + +## Real-World Success Story: Enhanced Efficiency with Docsie + +**Background: **A leading semiconductor manufacturer, faced challenges in managing maintenance documentation for its expanding range of advanced equipment. Engineers struggled with inconsistent documentation formats and inaccessible records, leading to delays in maintenance tasks. + +**Solution Implementation: **This** **semiconductor manufactureradopted Docsie as their primary documentation tool. The company leveraged Docsie’s centralized platform to consolidate all maintenance records, manuals, and logs. Customized templates were created for standardizing future documentation, and the version control feature ensured engineers always worked with the most recent updates. + +**Results:** + +1. **Improved Efficiency:** Engineers reported a 40% reduction in time spent searching for documentation. + +2. **Enhanced Collaboration:** Cross-functional teams collaborated seamlessly on documentation, improving workflow and reducing errors. + +3. **Streamlined Onboarding:** New hires adapted faster due to clear and accessible training materials. + +4. **Reduced Downtime:** The availability of accurate, up-to-date information minimized equipment downtime by 25%. + +This transformation underscores the value of adopting a robust documentation solution like Docsie in the semiconductor manufacturing industry. + +## Conclusion + +The role of Equipment Maintenance Engineers in the semiconductor manufacturing industry is indispensable. These professionals ensure the reliability and efficiency of complex machinery, enabling the production of cutting-edge technology. However, they face significant documentation challenges that can hinder their effectiveness. + +Docsie offers a tailored solution to these challenges, providing a centralized, efficient, and collaborative platform for managing maintenance documentation. As demonstrated by SiliconTech Solutions, adopting Docsie can lead to tangible benefits, including reduced downtime, improved efficiency, and streamlined onboarding processes. + +By addressing the documentation needs of Equipment Maintenance Engineers, Docsie not only supports the professionals in this critical role but also contributes to the broader goals of innovation and excellence in the semiconductor manufacturing industry. +",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"In this blog, we dive into the essential role of Equipment Maintenance Engineers in the semiconductor manufacturing industry and how Docsie helps solve the documentation challenges they face.","Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_VjWTZGnHY7QnNfrrv/4_0f3de70c-6ba7-8ca4-df52-876e7afa56bc.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in solving Equipment Maintenance Engineers’ Challenges in Semiconductor manufacturing industry,1,,,, +1/16/2024 16:06:51,Stanley G.,"Have you ever stopped to consider how integral the semiconductor manufacturing industry is to the technology we use every day? From smartphones to advanced computing systems, this sector powers the devices that drive our modern world. At the heart of this intricate industry lies the Test Technician, a professional whose role is vital in ensuring the quality and functionality of semiconductor products. These technicians act as the guardians of reliability, meticulously evaluating products before they reach the market. + +In this comprehensive blog, we delve into the role of Test Technicians, the unique challenges they face, the importance of effective documentation in overcoming these challenges, and how Docsie offers tailored solutions. We'll also spotlight a real-world success story to highlight the transformative impact of streamlined documentation. + +## Role of Test Technicians in Semiconductor Manufacturing + +Test Technicians play a critical role in the semiconductor industry. Their primary responsibilities include: + +1. **Product Testing**: Ensuring semiconductor chips meet performance specifications and quality standards. + +2. **Equipment Maintenance**: Operating and maintaining sophisticated testing equipment to detect defects or anomalies. + +3. **Data Analysis**: Interpreting test results and collaborating with engineers to resolve any identified issues. + +4. **Documentation**: Recording test procedures, results, and findings for future reference and compliance. + +5. **Compliance**: Ensuring products meet regulatory and industry standards for safety and performance. + +Their work directly impacts product reliability, customer satisfaction, and the company's reputation in a competitive market. + +## Challenges Related to Documentation for Test Technicians + +Documentation is a critical yet challenging aspect of a Test Technician's role. Here are some specific issues they face: + +1. **Complex Processes**: Semiconductor testing involves intricate procedures that require precise documentation for repeatability and troubleshooting. + +2. **Rapid Technological Advancements**: As technology evolves, technicians must constantly update their knowledge and documentation to reflect new methodologies and tools. + +3. **Time Constraints**: With tight production schedules, there is often limited time for thorough documentation, leading to gaps or inaccuracies. + +4. **Regulatory Compliance**: The semiconductor industry is heavily regulated. Ensuring documentation adheres to stringent standards can be cumbersome. + +5. **Collaboration Barriers**: Test Technicians often need to share documentation with cross-functional teams. Without a unified platform, version control and accessibility become issues. + +## Solutions Offered by Docsie + +Docsie provides a comprehensive documentation platform tailored to the needs of industries like semiconductor manufacturing. Here's how Docsie addresses the unique challenges faced by Test Technicians: + +![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_N5ZWpCGECcJ8zME4v/image_bdf59a3b-558e-26c2-07e2-f0dfedbaf96e.jpg) + +1. **Streamlined Documentation Workflow**: + + 1. **Centralized Repository**: Docsie offers a centralized platform for storing and accessing documentation, ensuring consistency and accessibility. + + 2. **Template-Based Systems**: Predefined templates simplify the creation of complex test procedures and reports. + +2. **Real-Time Collaboration**: +Teams can collaborate on documents in real time, reducing errors and improving communication between departments. + +3. **Version Control and Updates**: +Automatic version tracking ensures all stakeholders work with the latest document versions. +Historical data is preserved for audits and reviews. + +4. **Regulatory Compliance Support**: +Docsie helps generate documentation that aligns with industry standards, making audits and compliance checks smoother. + +5. **Integration with Testing Tools**: +Docsie integrates seamlessly with testing software and tools, allowing Test Technicians to link data directly to documentation for comprehensive reporting. + +6. **Ease of Accessibility**: +With cloud-based access, documentation can be retrieved anytime, anywhere, improving operational efficiency. + +## Customer Success Story: Accelerating Documentation for Quality Assurance + +**Background**: A leading semiconductor manufacturing company faced challenges in maintaining accurate and compliant documentation for its testing processes. Test Technicians were spending excessive time on manual documentation, which slowed production timelines and increased the risk of errors. + +**Solution**: The company implemented Docsie to overhaul its documentation processes. By leveraging Docsie's centralized platform and real-time collaboration features, the company achieved the following: + +* **Efficiency Gains**: Documentation time reduced by 40% due to standardized templates and automation. + +* **Improved Accuracy**: Errors in test procedure records decreased by 30%, ensuring higher compliance rates. + +* **Seamless Audits**: Regulatory inspections became faster and smoother due to well-organized, compliant documentation. + +* **Team Collaboration**: Cross-functional teams could access and update documents in real time, improving communication and reducing bottlenecks. + +**Outcome**: The company reported increased productivity and a significant improvement in product reliability, enhancing customer trust and market competitiveness. + +## Conclusion + +Test Technicians are indispensable in the semiconductor manufacturing industry, ensuring the quality and reliability of products that power our modern world. However, the complexities of their role, particularly in documentation, can hinder efficiency and accuracy. + +Docsie emerges as a transformative solution, addressing the pain points of documentation with its user-friendly, collaborative, and compliant platform. By streamlining processes, Docsie empowers Test Technicians to focus on their core responsibilities, driving innovation and excellence in semiconductor manufacturing. + +Investing in tools like Docsie is not just a step toward operational efficiency but a commitment to quality and progress in a competitive industry. The success story highlighted here underscores the tangible benefits of such investments, paving the way for a more reliable and technologically advanced future. +",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"In this blog, we explore the critical importance of Test Technicians in the semiconductor manufacturing industry and how Docsie aids in overcoming the documentation challenges they encounter.","Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_pTd3n3MVXvq5Z2a2s/2_7dd6b21b-dab9-0996-379c-257c4f0ac473.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in tackling Test Technicians’ Challenges in Semiconductor manufacturing industry,1,,,, +1/16/2024 16:06:51,Stanley G.,"Have you ever thought about how the semiconductor manufacturing industry, with its constant innovation, forms the backbone of the technology we rely on today? Research and Development (R&D) Engineers are the innovators and problem-solvers who propel this industry forward. Their contributions range from designing cutting-edge semiconductor devices to improving manufacturing processes, ensuring the industry keeps pace with technological advancements. + +This blog explores the vital role of R&D Engineers in the semiconductor sector, the documentation challenges they face, and how Docsie offers solutions to streamline their workflows. Additionally, we’ll share a customer success story to illustrate the tangible benefits of effective documentation. + +## Role of R&D Engineers in Semiconductor Manufacturing + +R&D Engineers play a pivotal role in the semiconductor industry. Their responsibilities include: + +1. **Design and Development**: +Creating innovative semiconductor devices and circuits to meet evolving market demands. +Developing new materials and processes to enhance device performance. + +2. **Process Optimization**: +Improving manufacturing techniques to reduce costs, increase yield, and improve efficiency. + +3. **Testing and Validation**: +Conducting rigorous testing to ensure devices meet quality and reliability standards. +Validating new designs and processes before full-scale production. + +4. **Collaboration**: +Working closely with cross-functional teams, including product engineers, manufacturing teams, and quality assurance. + +5. **Documentation**: +Recording experimental results, process changes, and test outcomes to ensure knowledge transfer and compliance. + +Their work directly influences the competitiveness and technological edge of semiconductor companies. + +## Challenges Related to Documentation for R&D Engineers + +Effective documentation is crucial for R&D Engineers, but it often presents significant challenges: + +1. **Complex Data Management**: R&D projects generate vast amounts of data, including experimental results, process parameters, and design changes. Organizing and managing this data can be daunting. + +2. **Frequent Iterations**: Semiconductor R&D involves continuous iterations and refinements. Keeping track of every change and its rationale is challenging. + +3. **Time Constraints**: R&D Engineers often prioritize innovation over documentation, leading to incomplete or inconsistent records. + +4. **Collaboration Hurdles**: Multiple teams working on interconnected projects require seamless document sharing and version control, which is difficult without the right tools. + +5. **Regulatory and IP Compliance**: Ensuring that documentation complies with industry standards and intellectual property (IP) regulations adds another layer of complexity. + +## Solutions Offered by Docsie + +Docsie is a versatile documentation platform that addresses the unique challenges faced by R&D Engineers in semiconductor manufacturing. Here's how Docsie makes a difference: + +![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_SjL9A0ov6zyBTTKHp/image_0eb3dfe8-33da-222d-f8a9-653bd0e34305.jpg) + +1. **Centralized Knowledge Management**: Docsie’s centralized repository allows R&D teams to store and access all project-related documentation in one place, ensuring consistency and easy retrieval. + +2. **Version Control**: Automatic version tracking helps engineers maintain a clear record of changes, facilitating better traceability and accountability. + +3. **Real-Time Collaboration**: Docsie enables seamless collaboration across teams by allowing multiple users to edit documents simultaneously and share updates in real time. + +4. **Templates and Automation**: Predefined templates for experimental logs, test reports, and process documentation save time and reduce errors. + +5. **Data Security and Compliance**: Docsie’s robust security features ensure that sensitive R&D data is protected, while its compliance tools help meet industry and IP regulations. + +6. **Integration with Tools**: Docsie integrates with popular engineering and project management tools, streamlining workflows and reducing duplication of effort. + +## Customer Success Story: Enhancing R&D Efficiency with Docsie + +**Background**: A semiconductor company’s R&D division faced challenges in managing documentation for multiple ongoing projects. Engineers struggled with scattered data, inconsistent records, and inefficient collaboration, leading to delays in project timelines. + +**Solution**: The company adopted Docsie to revamp its documentation processes. With Docsie’s centralized platform and collaboration features, they: + +* **Improved Documentation Practices**: Standardized templates and automated workflows reduced inconsistencies and ensured comprehensive records. + +* **Enhanced Collaboration**: Real-time collaboration and version control streamlined communication between R&D, manufacturing, and quality teams. + +* **Saved Time**: Engineers reported a 30% reduction in time spent on documentation tasks, allowing them to focus more on innovation. + +* **Ensured Compliance**: Robust tracking and security features facilitated easier compliance with IP and industry regulations. + +**Outcome**: The company experienced faster project completion times, improved product quality, and a more agile R&D process, ultimately strengthening its competitive position in the market. + +## Conclusion + +R&D Engineers are the driving force behind innovation in the semiconductor manufacturing industry. Their work requires meticulous documentation to support innovation, collaboration, and compliance. However, traditional documentation methods often fall short of meeting their complex needs. + +Docsie offers a comprehensive solution tailored to the semiconductor industry, addressing the documentation challenges faced by R&D Engineers. By streamlining workflows, enhancing collaboration, and ensuring compliance, Docsie empowers engineers to focus on what they do best: innovating for the future. + +As highlighted in the success story, investing in tools like Docsie not only improves operational efficiency but also fosters a culture of innovation and excellence. In a rapidly evolving industry, effective documentation is not just a necessity but a strategic advantage. +",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"In this blog, we delve into the pivotal role of Research and Development (R&D) Engineers in the semiconductor manufacturing industry and how Docsie helps address the documentation challenges they face.","Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_axNrPSLIoZUN5WZ6U/5_1069b027-0725-3644-7254-bd895adbacfc.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in solving Research and Development (R&D) Engineers’ Challenges in Semiconductor manufacturing industry,1,,,, +1/16/2024 16:06:51,Stanley G.,"Have you considered how the aerospace and defense industry, with its stringent standards and vital role in national security and public safety, stands as one of the most demanding sectors in the world? Manufacturing in this industry requires unparalleled precision and adherence to stringent quality requirements. At the heart of maintaining these high standards is the Quality Assurance (QA) Engineer. + +QA Engineers are the gatekeepers of quality, ensuring that every component and product meets exacting specifications and regulatory standards. This blog explores the indispensable role of QA Engineers in aerospace and defense manufacturing, the documentation challenges they face, and how Docsie provides solutions to overcome these obstacles. We’ll also highlight a success story to demonstrate the impact of effective documentation practices. + +## Role of Quality Assurance Engineers in Aerospace and Defense Manufacturing + +Quality Assurance Engineers are integral to the aerospace and defense manufacturing process. Their responsibilities include: + +1. **Standards Compliance**: Ensuring products meet rigorous industry standards, such as AS9100 and MIL-STD-810. + +2. **Inspection and Testing**: Conducting thorough inspections and tests on components, assemblies, and final products to identify and address any deviations from specifications. + +3. **Process Validation**: Validating manufacturing processes to ensure they consistently produce high-quality results. + +4. **Documentation Management**: Maintaining detailed records of quality processes, test results, and corrective actions for regulatory and internal purposes. + +5. **Collaboration with Teams**: Working closely with design, manufacturing, and supply chain teams to address quality issues and improve processes. + +QA Engineers are the linchpins of quality control, directly contributing to the safety, reliability, and success of aerospace and defense products. + +## Challenges Related to Documentation for QA Engineers + +Documentation is a critical aspect of a QA Engineer’s role, but it presents several unique challenges in the aerospace and defense industry: + +1. **High Complexity**: Aerospace and defense products involve intricate designs and numerous components, requiring detailed and accurate documentation at every stage of manufacturing. + +2. **Stringent Regulatory Requirements**: Compliance with industry standards and government regulations necessitates meticulous documentation, often audited by external entities. + +3. **Time-Intensive Processes**: QA Engineers must balance thorough documentation with tight production timelines, which can lead to incomplete or rushed records. + +4. **Data Integration**: QA documentation often needs to integrate data from multiple sources, including test results, supplier certifications, and manufacturing records. + +5. **Collaboration Challenges**: Effective communication and documentation sharing across teams and suppliers can be hindered by outdated systems or fragmented processes. + +## Solutions Offered by Docsie + +Docsie is a powerful documentation platform designed to address the unique needs of QA Engineers in aerospace and defense manufacturing. Here's how Docsie helps: + +![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_0Bl2iGpd4lf0mcQ9c/image_1e00e3ef-745b-8704-193b-c9a265d17c39.jpg) + +1. **Centralized Documentation**: Docsie provides a unified platform for storing, accessing, and managing QA documentation, ensuring consistency and accessibility. + +2. **Templates for Standardized Records**: Pre-built templates tailored to aerospace and defense standards streamline the creation of inspection reports, process validations, and compliance documents. + +3. **Version Control and Traceability**: Automatic version tracking ensures that all changes to documents are recorded, enabling traceability and simplifying audits. + +4. **Real-Time Collaboration**: Docsie allows teams to collaborate on documents in real time, improving communication and reducing delays in addressing quality issues. + +5. **Integration with Tools and Systems**: Seamless integration with testing tools, ERP systems, and other software reduces duplication of effort and improves data accuracy. + +6. **Regulatory Compliance Support**: Docsie’s compliance tools help QA Engineers generate documentation that meets industry and governmental standards. + +7. **Cloud-Based Accessibility**: Secure, cloud-based access ensures that documentation is available anytime, anywhere, supporting agile decision-making. + +## Customer Success Story: Streamlining QA Documentation in Aerospace Manufacturing + +**Background**: A leading aerospace manufacturer was grappling with documentation inefficiencies in its QA processes. Engineers spent significant time creating and managing compliance records, leading to delays and occasional errors during audits. Communication gaps between QA, manufacturing, and supply chain teams further compounded the challenges. + +**Solution**: The company implemented Docsie to revamp its documentation workflows. The platform’s centralized repository and collaboration features transformed their processes: + +* **Improved Accuracy and Efficiency**: Standardized templates and automation reduced errors and saved engineers hours of manual work each week. + +* **Seamless Collaboration**: Teams across departments could access and update documents in real time, eliminating communication barriers. + +* **Enhanced Audit Readiness**: With robust version control and traceability, the company experienced smoother regulatory audits and faster approvals. + +* **Integrated Workflows**: Integration with existing testing and ERP systems minimized redundancy and ensured consistency in documentation. + +**Outcome**: The manufacturer reported a 35% reduction in documentation-related delays and a significant improvement in overall QA efficiency, strengthening its compliance posture and production timelines. + +## Conclusion + +Quality Assurance Engineers are vital to the aerospace and defense manufacturing industry, ensuring that products meet the highest standards of safety and reliability. However, their role’s complexity is compounded by the challenges of managing extensive and intricate documentation. + +Docsie provides a transformative solution, addressing these challenges with its centralized platform, real-time collaboration tools, and compliance-focused features. By streamlining documentation processes, Docsie enables QA Engineers to focus on their core mission: delivering quality products that meet the demanding requirements of the aerospace and defense industry. + +As demonstrated by the success story, investing in effective documentation tools like Docsie is not just about efficiency—it’s about ensuring excellence in one of the most critical industries in the world. With Docsie, QA Engineers can navigate the complexities of their role with confidence, driving innovation and maintaining the trust of stakeholders and customers alike. +",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"In this blog, we explore the crucial role of Quality Assurance (QA) Engineers in the aerospace and defense industry and how Docsie supports overcoming the documentation challenges they encounter.","Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_3jb2LzBGraeO6IY8I/1_803ef059-2add-8576-94d6-4d79a7582fe6.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Aerospace and Defense manufacturing industry,1,,,, +1/16/2024 16:06:51,Stanley G.,"How crucial do you think compliance with rigorous standards and regulations is in industries like Aerospace and Defense, where the stakes are so high? Certification and Compliance Specialists play an essential role in ensuring that these organizations maintain regulatory conformity while adhering to quality control, safety protocols, and other industry-specific mandates. The job of a Certification and Compliance Specialist is often multi-faceted, involving not only legal and regulatory compliance but also documentation management. In highly regulated sectors such as Aerospace and Defense, efficient and accurate handling of compliance documentation is vital for organizational success, safety, and legal protection. + +As industries become more digitized, the importance of having a reliable, streamlined system for managing certifications, compliance documentation, and audits becomes ever more critical. That’s where tools like Docsie come into play. In this blog, we will dive into the role of a Certification and Compliance Specialist within the Aerospace and Defense industry, explore the specific challenges they face related to documentation, and how Docsie offers innovative solutions to address these challenges. + +## Role of Certification and Compliance Specialist in Aerospace and Defense Manufacturing + +Certification and Compliance Specialists are responsible for ensuring that a company's products, processes, and operations meet both internal standards and the external regulatory requirements set by governing bodies. In the Aerospace and Defense industry, this often involves adherence to complex international standards, such as those set by the Federal Aviation Administration (FAA), the European Union Aviation Safety Agency (EASA), and the International Traffic in Arms Regulations (ITAR), among others. + +The key responsibilities of a Certification and Compliance Specialist within this industry include: + +1. **Documenting and Maintaining Compliance Records:** Keeping track of certifications, safety reports, audit trails, inspection results, and other essential compliance documentation is crucial. + +2. **Coordinating with Regulatory Bodies:** The specialist liaises with regulatory agencies to stay updated on changes in relevant laws and standards. + +3. **Auditing and Reporting:** Internal audits and reviews are conducted regularly to ensure the company is operating within the bounds of its certifications and compliance mandates. The specialist must produce comprehensive reports to reflect findings and recommend corrective actions when necessary. + +4. **Training and Guiding Teams:** A Certification and Compliance Specialist must often provide training and resources to internal teams, ensuring that everyone is on the same page regarding compliance standards and the processes needed to achieve them. + +5. **Quality Assurance:** The role also involves managing quality assurance processes, ensuring that products meet safety and quality specifications before they leave the manufacturing floor. + +In the Aerospace and Defense industry, where precision and safety are of the utmost importance, the role of this specialist becomes even more critical. Any lapse in certification or compliance could lead to delays, financial losses, or even severe legal ramifications. + +## Challenges Related to Documentation for Certification and Compliance + +Documentation is one of the most challenging aspects of a Certification and Compliance Specialist's role in the Aerospace and Defense industry. Below are some of the specific challenges related to documentation: + +1. **Volume and Complexity of Documentation** + +Aerospace and Defense manufacturing companies typically deal with large volumes of complex compliance documentation. Certifications, regulatory filings, test results, audit reports, and approval documents all need to be meticulously tracked and stored. Managing these documents, especially when dealing with multiple regulatory bodies and a global supply chain, can easily become overwhelming. + +2. **Version Control and Accuracy** + +In industries like Aerospace and Defense, every document is subject to multiple revisions, and any minor discrepancy can result in severe consequences. Keeping track of different document versions—whether related to compliance standards, design specifications, or audit findings—becomes increasingly complex as products undergo multiple changes throughout their lifecycle. + +3. **Collaboration and Coordination** + +Certification and compliance efforts typically involve many departments, including engineering, production, legal, and regulatory affairs. Effective collaboration among all these stakeholders is crucial to ensuring that all documents are accurate, up-to-date, and comply with industry regulations. Without a centralized system for document management, it’s easy for important information to be overlooked or delayed, which can have significant consequences. + +4. **Audit Readiness** + +Audit preparation is another challenge in the compliance landscape. Regulatory bodies and third-party auditors may need to access a company’s records at any time. Preparing for an audit involves gathering various documents that demonstrate compliance, and the process of finding the correct versions of documents, cross-referencing multiple files, and ensuring they meet regulatory expectations can be time-consuming and cumbersome. + +5. **Regulatory Changes** + +Regulations in the Aerospace and Defense sector are constantly evolving. Compliance specialists must stay on top of these changes and ensure that the organization is always operating within the latest legal and regulatory framework. Documentation needs to be updated regularly to reflect these changes, and outdated or incorrect documents could lead to costly penalties or delays. + +## Solutions Offered by Docsie + +Docsie provides an innovative solution to help Certification and Compliance Specialists streamline the management of regulatory documentation in highly regulated industries such as Aerospace and Defense. Below are some of the specific features of Docsie that address the challenges outlined above: + +1. **Centralized Document Management** + +Docsie offers a centralized repository for all compliance-related documentation, making it easy to store, access, and manage multiple versions of documents. With a unified platform, compliance specialists can easily retrieve, review, and update documents, ensuring that nothing is missed or overlooked. + +2. **Version Control and Audit Trails** + +With Docsie’s built-in version control features, every document revision is automatically tracked, and users can access a full history of changes. This ensures that compliance specialists can easily track document revisions and maintain accurate records for audit purposes. + +3. **Collaborative Features** + +Docsie’s collaboration tools enable teams to work together seamlessly. Multiple users can contribute to documents in real-time, leaving comments and feedback directly within the platform. This reduces miscommunication and ensures that everyone is on the same page when it comes to compliance efforts. + +4. **Automated Compliance Monitoring** + +Docsie’s automated compliance monitoring capabilities alert teams when changes in regulations occur, ensuring that the latest standards are always reflected in the documentation. This helps companies stay ahead of any regulatory shifts, minimizing the risk of non-compliance. + +5. **Efficient Audit Preparation** + +Docsie’s easy-to-use search functionality and document categorization features allow compliance specialists to quickly locate the necessary documents for audits. This significantly reduces the time and effort involved in preparing for internal and external audits. + +## Relevant Customer Success Story + +One of Docsie’s customers, a leading Aerospace and Defense manufacturer, faced significant challenges with managing vast amounts of compliance documentation across multiple departments. The company struggled with document version control, audit preparation, and staying up-to-date with changing regulations. This led to inefficiencies, delays in production, and the risk of non-compliance with critical certifications. + +After implementing Docsie, the company was able to centralize all of its compliance documentation, providing teams with a single platform for document storage, versioning, and collaboration. Docsie’s real-time document revision tracking and automated compliance monitoring tools helped the company stay on top of regulatory changes and ensure all necessary certifications were up-to-date. + +During their first audit after adopting Docsie, the company was able to quickly retrieve all necessary documents, significantly reducing the time spent on audit preparation. As a result, they passed the audit with flying colors, and the streamlined process improved overall productivity across departments. + +## Conclusion + +In the Aerospace and Defense manufacturing industry, maintaining compliance is not just a regulatory requirement—it’s a matter of safety, precision, and business success. The role of Certification and Compliance Specialists is critical in ensuring that organizations meet both internal and external standards, and effective documentation management plays a central part in this process. The challenges associated with documentation can be daunting, but innovative solutions like Docsie are transforming the way organizations handle compliance-related tasks. + +With centralized document management, version control, collaborative features, and automated compliance monitoring, Docsie empowers Certification and Compliance Specialists to work more efficiently, reduce risk, and ensure that their organizations remain compliant at all times. As the industry continues to evolve, having a robust solution like Docsie will remain a valuable asset for maintaining high standards of safety, quality, and regulatory conformity. +",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"In this blog, we dive into the indispensable role of Certification and Compliance Specialists in the aerospace and defense industry and how Docsie addresses the documentation challenges they face.","Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_IyvooP1YmEMwH3hmM/5_0d8c0010-ea63-5027-6646-13d58b3b1fd9.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in tackling Certification and Compliance Specialists’ Challenges in Aerospace and Defense manufacturing industry,1,,,, +1/16/2024 16:06:51,Stanley G.,"Have you ever wondered how, in the Aerospace and Defense manufacturing industry, where precision and reliability are non-negotiable, the role of a Systems Engineer ensures that complex systems operate without a hitch? Systems Engineers are tasked with the responsibility of designing, integrating, and optimizing intricate systems and processes that meet stringent regulatory standards and safety protocols. The Systems Engineer's role is multifaceted, involving not only technical expertise but also collaboration with various departments and stakeholders, particularly in an environment that requires extensive documentation management. + +The Aerospace and Defense industry, with its highly regulated nature, requires meticulous documentation at every step of the system lifecycle, from design and testing to implementation and maintenance. In this blog, we will explore the role of a Systems Engineer within Aerospace and Defense manufacturing, the specific challenges they face regarding documentation, and how Docsie offers effective solutions to improve efficiency and accuracy in documentation management. + +## Role of Systems Engineer in Aerospace and Defense Manufacturing + +A Systems Engineer in the Aerospace and Defense sector plays a pivotal role in ensuring that the systems they design, integrate, and maintain meet the highest standards of safety, functionality, and compliance. The responsibilities of a Systems Engineer in this industry are diverse, and include both technical and managerial tasks. Here’s an overview of the key functions of a Systems Engineer: + +1. **System Design and Architecture** + +Systems Engineers in Aerospace and Defense are responsible for designing and architecting complex systems that integrate hardware and software components. These systems must adhere to strict safety and regulatory requirements, particularly in areas such as aircraft avionics, defense systems, and communication equipment. The Systems Engineer’s design must ensure compatibility, scalability, and security, all while staying within the confines of budget and time constraints. + +2. **System Integration and Testing** + +Once the design is complete, Systems Engineers work on integrating various subsystems and components to create a fully functional system. This involves testing and validating each component to ensure that it functions properly and meets design specifications. They are also responsible for troubleshooting and resolving issues during integration and testing phases. + +3. **Compliance and Regulatory Adherence** + +Given the nature of the Aerospace and Defense industry, Systems Engineers must work within the boundaries of strict compliance and regulatory requirements, such as those outlined by the Federal Aviation Administration (FAA), European Union Aviation Safety Agency (EASA), and International Traffic in Arms Regulations (ITAR). They must ensure that the system meets all regulatory standards and keep detailed records of compliance activities. + +4. **Documentation Management** + +Documentation is one of the most important aspects of a Systems Engineer’s job in the Aerospace and Defense industry. Every step of the system lifecycle—design, testing, integration, maintenance—requires precise and detailed documentation. The Systems Engineer must ensure that all documentation is accurate, up-to-date, and easily accessible for future reference, audits, or regulatory reviews. + +5. **Collaboration and Communication** + +Systems Engineers often act as a bridge between multiple departments, including engineering, procurement, legal, and quality control. They need to effectively communicate technical specifications and requirements to stakeholders, ensuring that all teams understand and implement the required standards and processes. This collaborative effort is essential in ensuring that the final system meets all operational and compliance objectives. + +6. **Continuous Improvement** + +The Systems Engineer is also responsible for identifying areas of improvement in existing systems. They work to refine processes, update systems, and incorporate new technologies to ensure the system’s ongoing functionality, reliability, and efficiency. Continuous improvement is key in maintaining competitiveness and ensuring long-term success in a fast-evolving industry like Aerospace and Defense. + +## Challenges Related to Documentation for Systems Engineers + +In the Aerospace and Defense manufacturing industry, Systems Engineers face significant challenges when it comes to managing documentation. Below are the key challenges they encounter: + +1. **Volume of Documentation** + +Aerospace and Defense projects often involve massive amounts of documentation—design specifications, compliance certifications, testing results, maintenance records, and regulatory approvals. Managing such large volumes of documentation can become overwhelming, especially when documents span multiple departments, teams, and stages of the system lifecycle. + +2. **Version Control and Consistency** + +The lifecycle of a system in Aerospace and Defense typically spans many years, with design modifications, upgrades, and changes in regulatory requirements occurring over time. Keeping track of various versions of documents, ensuring that the most recent version is being used, and preventing errors due to outdated or incorrect versions is a critical challenge for Systems Engineers. Proper version control and maintaining consistency across documents are crucial for meeting compliance and quality standards. + +3. **Audit Preparation and Traceability** + +Systems Engineers must ensure that all documentation is readily available for audits and regulatory reviews. However, organizing and maintaining records for future audits can be a time-consuming task. Traceability of design changes, modifications, and testing results must be clear and easily accessible to demonstrate compliance with regulatory standards and to satisfy audit requirements. + +4. **Collaboration and Information Flow** + +Given the multidisciplinary nature of systems engineering in Aerospace and Defense, collaboration between different teams is essential. However, ensuring that all team members have access to the most up-to-date documentation can be a challenge, especially when working with legacy systems or using fragmented tools that don’t integrate well. Miscommunication or lack of access to key information can lead to delays, errors, or even compliance failures. + +5. **Complex Regulatory Requirements** + +Aerospace and Defense are heavily regulated industries, and Systems Engineers need to ensure that all documentation meets various international and national regulatory standards. Keeping track of constantly changing regulations and ensuring that every document adheres to these requirements adds an additional layer of complexity to the job. + +6. **Data Security and Confidentiality** + +Due to the sensitive nature of many projects in Aerospace and Defense, Systems Engineers must ensure that all documentation is stored securely and complies with data protection standards. This includes safeguarding intellectual property, preventing data breaches, and ensuring that only authorized personnel have access to confidential documents. + +## Solutions Offered by Docsie + +Docsie offers a comprehensive solution to the documentation challenges faced by Systems Engineers in Aerospace and Defense manufacturing. Below are the specific ways in which Docsie addresses these challenges: + +![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_DswutDZ4qOIPfzQ5Y/image_7e512176-c2d2-bf9d-bb8c-5b2f7d641207.jpg) + +1. **Centralized Document Repository** + +Docsie provides a centralized platform for storing all types of documentation. By consolidating design specifications, testing reports, compliance certificates, and other key documents in one place, Systems Engineers can easily access the documents they need without wasting time searching through multiple systems or files. + +2. **Version Control and Document History** + +Docsie’s robust version control system ensures that every document revision is tracked and easily accessible. Users can view the complete history of document changes, making it simple to identify the latest version and understand how a document has evolved over time. This feature eliminates the risk of using outdated documents and helps maintain consistency across the project. + +3. **Seamless Collaboration** + +Docsie’s collaborative features allow teams to work together in real time, enabling Systems Engineers to share documents and communicate effectively with other departments. Comments, feedback, and edits can be made directly within the platform, ensuring smooth communication and a clear record of discussions and decisions. + +4. **Compliance Tracking and Updates** + +Docsie’s automated compliance tracking ensures that Systems Engineers are always up to date with the latest regulatory requirements. The platform can automatically notify users of changes in standards, making it easier to ensure that all documentation meets the latest compliance regulations. + +5. **Audit-Ready Documentation** + +Docsie’s powerful search and categorization features make it easy to locate documents quickly, facilitating efficient audit preparation. All documents are organized according to the system’s lifecycle, and traceability is ensured, making it simple to demonstrate compliance during audits or regulatory reviews. + +6. **Data Security and Permissions Management** + +Docsie ensures that sensitive information is securely stored and only accessible by authorized personnel. With advanced permission settings, Systems Engineers can control who has access to which documents, protecting intellectual property and ensuring compliance with data protection standards. + +## Relevant Customer Success Story + +One of Docsie’s Aerospace and Defense clients faced significant documentation management challenges, particularly in the areas of version control, audit preparation, and collaboration. Their Systems Engineers were struggling to maintain an organized, up-to-date system for tracking documentation related to design modifications, testing, and compliance. + +After implementing Docsie, the company streamlined its documentation management by centralizing all files in one secure, easy-to-access platform. Docsie’s version control and audit-ready features allowed Systems Engineers to quickly retrieve the most recent documents and ensure that compliance requirements were consistently met. + +During an internal audit, the company was able to demonstrate complete traceability of design changes and testing results, thanks to Docsie’s transparent version history and categorization features. This not only saved significant time during the audit but also helped the company pass the audit with ease. The ability to collaborate seamlessly across departments and maintain up-to-date documentation improved overall productivity and efficiency. + +## Conclusion + +The role of a Systems Engineer in Aerospace and Defense manufacturing is critical to ensuring the successful design, integration, and maintenance of complex systems. However, the challenges related to documentation—such as managing large volumes of documents, maintaining version control, ensuring compliance, and preparing for audits—can make the job more difficult. + +Docsie’s powerful documentation management platform offers Systems Engineers a solution that streamlines the documentation process, improves collaboration, ensures compliance, and maintains version control across the entire system lifecycle. By adopting Docsie, organizations in the Aerospace and Defense industry can reduce inefficiencies, minimize risks, and ultimately improve the success and safety of their systems. As the industry continues to evolve, tools like Docsie will remain indispensable in supporting the complex documentation needs of Systems Engineers. +",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"In this blog, we explore the vital role of Systems Engineers in the aerospace and defense manufacturing industry and how Docsie helps streamline the documentation challenges they encounter.","Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_CAsaK3kUxwwoaFdcL/3_7c928034-5da4-de8b-bc0f-bdd336336867.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in solving Systems Engineers’ Challenges in Aerospace and Defense manufacturing industry,1,,,, +1/16/2024 16:06:51,Stanley G.,"Have you ever considered how the role of a Manufacturing Engineer in the Aerospace and Defense manufacturing industry is pivotal to the successful production of complex systems and components that uphold the highest standards of safety, quality, and performance? Manufacturing Engineers are tasked with designing, optimizing, and overseeing the manufacturing processes used to produce critical aerospace and defense products, such as aircraft components, defense systems, and avionics equipment. Their responsibilities include ensuring that production processes are efficient, cost-effective, and compliant with industry regulations. + +Given the intricate nature of aerospace and defense manufacturing, comprehensive and accurate documentation is essential at every stage of production. The Manufacturing Engineer plays a crucial role in managing these documentation requirements, ensuring that all processes are properly documented, standardized, and traceable. This blog will explore the role of the Manufacturing Engineer in the Aerospace and Defense industry, the specific challenges related to documentation, and how Docsie offers effective solutions to address these challenges. + +## Role of Manufacturing Engineer in Aerospace and Defense Manufacturing + +The Manufacturing Engineer’s role in Aerospace and Defense manufacturing is a multi-faceted one, requiring a combination of technical expertise, problem-solving skills, and an understanding of regulatory compliance. Manufacturing Engineers are responsible for optimizing production processes, ensuring the quality of the final product, and managing the vast amount of documentation required throughout the production lifecycle. Here’s a breakdown of their primary responsibilities: + +1. **Process Design and Optimization** + +One of the core responsibilities of a Manufacturing Engineer is designing and optimizing the manufacturing processes used to produce aerospace and defense components. This includes evaluating different manufacturing methods, selecting the most efficient processes, and implementing them within the production line. The engineer must ensure that the processes meet design specifications, cost-effectiveness targets, and regulatory requirements while minimizing waste and maximizing efficiency. + +2. **Tooling and Equipment Management** + +Manufacturing Engineers are also responsible for selecting and managing the tools and equipment needed for production. They must ensure that the right tools are available for the job, and they work closely with other engineers and technicians to maintain, calibrate, and troubleshoot equipment. Proper management of tooling is essential to ensuring the production of high-quality products and maintaining continuous operations. + +3. **Quality Assurance and Control** + +Ensuring the quality of manufactured products is one of the most critical responsibilities for Manufacturing Engineers. They develop and implement quality control procedures, perform inspections, and monitor production to ensure that all products meet industry standards and client specifications. This also includes documenting quality control processes and results to provide a traceable record for compliance and future reference. + +4. **Regulatory Compliance** + +Manufacturing Engineers must ensure that production processes comply with the strict regulatory standards set forth by agencies such as the Federal Aviation Administration (FAA), the European Union Aviation Safety Agency (EASA), and the International Traffic in Arms Regulations (ITAR). These regulations cover everything from safety standards to environmental considerations, and the engineer must document compliance with these requirements to avoid costly penalties or delays. + +5. **Collaboration with Cross-Functional Teams** + +Manufacturing Engineers work closely with other engineering teams, production staff, quality assurance, and regulatory bodies. They serve as the bridge between design engineers and the production floor, ensuring that designs are manufacturable and scalable. Effective communication and collaboration with these teams are essential for ensuring that all production goals are met and that problems are resolved in a timely manner. + +6. **Documentation Management** + +Throughout the production process, Manufacturing Engineers must manage a vast amount of documentation. This includes technical drawings, process instructions, quality control checklists, inspection reports, and compliance certificates. Ensuring that these documents are accurate, organized, and accessible is crucial for both production efficiency and regulatory compliance. + +## Challenges Related to Documentation for Manufacturing Engineers + +Documentation is an integral part of the Manufacturing Engineer’s role in Aerospace and Defense manufacturing, but managing this documentation comes with a unique set of challenges. Below are the key challenges that Manufacturing Engineers face when it comes to documentation: + +1. **Volume of Documentation** + +Manufacturing Engineers in Aerospace and Defense manage large volumes of documentation. Every product, process, and inspection step requires detailed records, which can easily number in the thousands. This includes technical specifications, drawings, inspection results, and compliance records. Managing this extensive documentation can be overwhelming, especially when it’s spread across multiple systems, files, and formats. + +2. **Version Control and Accuracy** + +In industries such as Aerospace and Defense, even the smallest design change or update can have significant consequences. Manufacturing Engineers must ensure that all documentation, from process instructions to product designs, is up-to-date and accurately reflects the latest changes. Keeping track of document versions and ensuring that all stakeholders are working with the correct version of a document is a constant challenge. + +3. **Ensuring Compliance and Traceability** + +Manufacturing Engineers must ensure that their documentation meets regulatory requirements and can be easily traced during audits. The Aerospace and Defense industry is highly regulated, and the consequences of non-compliance can be severe. Having a clear record of compliance with regulatory standards and design specifications is essential, and ensuring that this documentation is easily accessible and audit-ready can be a time-consuming task. + +4. **Collaboration Across Teams** + +As Manufacturing Engineers work closely with other departments, ensuring that everyone has access to the right documents at the right time is a challenge. Miscommunication or delayed access to critical documentation can lead to production delays, errors, or compliance failures. Efficient collaboration and document-sharing are essential to maintaining smooth production processes. + +5. **Audit Preparation and Reporting** + +In Aerospace and Defense manufacturing, audits are a regular part of the process to ensure compliance with regulatory standards. Manufacturing Engineers must be able to quickly compile the necessary documentation for audits, including production records, quality control reports, and compliance certifications. Preparing for these audits involves a significant amount of time and effort, especially when documents are stored in disparate systems and formats. + +6. **Data Security and Confidentiality** + +Given the sensitive nature of aerospace and defense products, Manufacturing Engineers must ensure that all documentation is securely stored and accessible only to authorized personnel. Protecting intellectual property, ensuring compliance with data protection regulations, and maintaining confidentiality are all critical aspects of the role. + +## Solution Offered by Docsie + +Docsie offers a comprehensive solution to the documentation challenges faced by Manufacturing Engineers in the Aerospace and Defense industry. Below are some of the key features that Docsie provides to address these challenges: + +![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_1FIxRKm6wSApPxsA0/image_14fb9714-6d61-1c6e-6d04-a8bcd416cf84.jpg) + +1. **Centralized Document Management** + +Docsie offers a centralized platform where all documentation can be stored and easily accessed. Whether it’s design specifications, production reports, or regulatory compliance records, Docsie ensures that all documents are housed in one secure, user-friendly location. This eliminates the need to search through multiple systems or files, saving time and improving efficiency. + +2. **Version Control and Document History** + +Docsie’s version control features allow Manufacturing Engineers to track changes to documents over time and ensure that the latest version is always in use. The platform automatically tracks document revisions and maintains a complete history of changes, providing traceability and ensuring that all team members are working with the most current information. + +3. **Collaborative Features** + +Docsie’s real-time collaboration tools enable Manufacturing Engineers to work seamlessly with other teams, including design engineers, quality assurance, and production staff. Multiple users can contribute to documents simultaneously, leave comments, and make edits in real-time. This ensures that everyone has access to the latest information and fosters effective collaboration across departments. + +4. **Compliance Tracking and Audit Preparation** + +Docsie helps Manufacturing Engineers stay on top of regulatory compliance by tracking compliance requirements and notifying users when updates are needed. The platform also makes audit preparation easier by organizing documents according to the system’s lifecycle and making it simple to retrieve the necessary records for audits or regulatory reviews. + +5. **Data Security and Permissions Management** + +Docsie provides robust security features that ensure sensitive documentation is protected. Manufacturing Engineers can set permissions to control who has access to specific documents, ensuring that only authorized personnel can view or modify critical information. This enhances data security and ensures compliance with data protection regulations. + +6. **Seamless Integration** + +Docsie integrates easily with existing systems, allowing Manufacturing Engineers to manage documentation without disrupting their current workflows. Whether it’s importing documents from legacy systems or exporting them for use in other software, Docsie offers seamless integration that enhances efficiency and streamlines operations. + +## Customer Success Story + +One of Docsie’s Aerospace and Defense customers faced significant documentation challenges due to the sheer volume of production records, quality control documents, and regulatory compliance certificates they needed to manage. The company struggled to maintain version control across their vast repository of documents, and audit preparation was often a time-consuming process. + +After adopting Docsie, the company was able to centralize all their documentation in one platform, improving accessibility and efficiency. Docsie’s version control and compliance tracking features ensured that the latest documents were always in use, and audit preparation became a streamlined process. Manufacturing Engineers were able to quickly gather the necessary documentation for audits, reducing preparation time and increasing confidence in their compliance efforts. As a result, the company experienced smoother production workflows, improved compliance, and a significant reduction in errors and delays. + +## Conclusion + +The role of a Manufacturing Engineer in Aerospace and Defense manufacturing is critical to ensuring the successful design, production, and delivery of high-quality, compliant products. However, the challenges associated with managing vast amounts of documentation, maintaining version control, ensuring regulatory compliance, and preparing for audits can be overwhelming. + +Docsie offers a comprehensive solution to these challenges, providing a centralized platform for document management, seamless collaboration, and robust compliance tracking. By adopting Docsie, Manufacturing Engineers can streamline their documentation processes, improve collaboration, and ensure that all documents meet regulatory requirements. With Docsie, the Aerospace and Defense industry can continue to produce safe, high-quality products while maintaining operational efficiency and regulatory compliance. +",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"In this blog, we take a closer look at the crucial role of Manufacturing Engineers in the aerospace and defense industry and how Docsie helps tackle the documentation challenges they face.","Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_LMnQW9xaij7zh0OZq/4_6b1a4213-b487-99d1-8a0c-37ae1748d2e7.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in addressing Manufacturing Engineers’ Challenges in Aerospace and Defense manufacturing industry,1,,,, +1/16/2024 16:06:51,Stanley G.,"Have you ever wondered how, in the Aerospace and Defense manufacturing industry, Program Managers are essential to the successful execution of complex projects that are critical to national security and technological advancement? From overseeing the development of advanced aerospace technologies to managing large-scale defense systems, Program Managers are responsible for steering projects toward completion while maintaining the highest standards of quality, safety, and compliance. The role is multifaceted, requiring strong leadership, meticulous organization, and an in-depth understanding of both the technical and regulatory aspects of the industry. + +As these projects involve multiple stakeholders, intricate timelines, and stringent regulations, effective documentation management is crucial. The Program Manager is not only responsible for the overall project execution but also for ensuring that all related documentation is accurate, timely, and compliant with industry standards. In this blog, we will explore the critical role of a Program Manager in Aerospace and Defense manufacturing, the specific documentation challenges they face, and how Docsie provides an effective solution to streamline the documentation process. + +## Role of Program Manager in Aerospace and Defense Manufacturing + +Program Managers in Aerospace and Defense manufacturing are entrusted with overseeing complex, multi-phase projects that may involve the development of new systems, products, or technologies. These projects often require the coordination of various departments, teams, and external partners, and must adhere to rigorous industry standards and government regulations. Here’s an overview of the key responsibilities of a Program Manager in this sector: + +1. **Project Planning and Coordination** + +One of the core responsibilities of a Program Manager is planning and coordinating the various phases of a project. This includes setting clear goals, timelines, budgets, and resource allocation plans. They work closely with stakeholders to ensure that all project requirements are defined and understood, and that progress aligns with the overall objectives. + +Program Managers also coordinate with different teams, such as engineering, procurement, quality assurance, and logistics, to ensure that all aspects of the project are executed on time and within budget. This level of coordination is critical for ensuring that the project progresses smoothly and that any roadblocks or challenges are quickly identified and addressed. + +2. **Stakeholder Communication and Management** + +Effective communication with stakeholders—both internal and external—is a vital part of the Program Manager’s role. In Aerospace and Defense projects, this could involve working with government agencies, contractors, regulatory bodies, suppliers, and customers. Program Managers must ensure that all parties are aligned and informed about the project’s progress, risks, and milestones. + +They also need to manage expectations and provide regular updates to senior management or clients. This requires the Program Manager to be adept at handling conflicting priorities and providing clear, concise, and accurate information. + +3. **Risk Management and Issue Resolution** + +Given the complexity of Aerospace and Defense manufacturing, managing risks and issues is a critical responsibility for Program Managers. This involves identifying potential risks early in the project lifecycle and developing mitigation strategies to minimize the impact of these risks on the project’s timeline, budget, and quality. They are also responsible for addressing unforeseen issues that arise during the project and ensuring that solutions are implemented quickly to avoid delays or cost overruns. + +4. **Compliance and Regulatory Adherence** + +The Aerospace and Defense industry is heavily regulated, and Program Managers must ensure that all project activities comply with relevant regulations and standards. This includes overseeing quality assurance processes, safety protocols, and environmental standards. They must also ensure that documentation is maintained and accessible to demonstrate compliance with regulatory requirements such as ITAR (International Traffic in Arms Regulations), FAA (Federal Aviation Administration), and EASA (European Union Aviation Safety Agency). + +5. **Budget and Resource Management** + +Program Managers are responsible for managing the project’s budget and ensuring that resources are allocated efficiently. This includes tracking expenditures, negotiating with suppliers, and adjusting project timelines or scopes to accommodate budget constraints. Ensuring that the project remains financially viable while meeting all technical, safety, and regulatory standards is a constant balancing act for Program Managers. + +6. **Documentation Oversight** + +As part of their overall responsibilities, Program Managers must ensure that all documentation related to the project is accurate, up-to-date, and accessible. This includes design documents, testing reports, compliance certificates, meeting notes, and change logs. Given the highly regulated nature of Aerospace and Defense manufacturing, maintaining proper documentation is critical not only for operational efficiency but also for legal and compliance reasons. + +## Challenges Related to Documentation for Program Managers + +Documentation is an essential aspect of every project in Aerospace and Defense manufacturing. However, managing the vast and varied types of documentation that arise during complex projects presents significant challenges for Program Managers. Some of the key challenges include: + +1. **Volume and Complexity of Documentation** + +Aerospace and Defense projects typically involve a large amount of documentation across various stages of the project—from initial design concepts to final product testing. This includes detailed engineering specifications, procurement contracts, regulatory filings, testing results, and maintenance records. Managing such a high volume of documentation while ensuring that it is all easily accessible and properly organized is a major challenge for Program Managers. + +2. **Version Control and Document Accuracy** + +In the highly technical world of Aerospace and Defense, even the smallest changes to designs or specifications can have significant implications. Program Managers must ensure that all documentation is kept up-to-date, and that team members are working with the latest versions of design files, compliance reports, and other critical documents. With so many iterations and changes, maintaining version control and avoiding confusion over which document is the most current can be a challenging task. + +3. **Regulatory Compliance and Audit Readiness** + +Compliance with industry regulations such as ITAR, FAA, and EASA is mandatory in Aerospace and Defense projects. Program Managers must ensure that all project-related documentation is complete and adheres to regulatory requirements. This includes maintaining accurate records for audits and inspections. Given the complexity of the regulatory landscape, Program Managers must be diligent in ensuring that all compliance documentation is readily available for review. + +4. **Collaboration Across Multiple Teams** + +Program Managers need to coordinate and communicate with various departments—engineering, manufacturing, procurement, and quality assurance. Each team generates its own set of documentation, and it is the Program Manager’s responsibility to ensure that all documents are properly integrated and accessible to the relevant stakeholders. Managing this flow of information across multiple teams and departments can be challenging, especially when different teams use disparate systems or formats. + +5. **Data Security and Confidentiality** + +Aerospace and Defense projects often involve sensitive intellectual property and classified information. Program Managers must ensure that all documentation is secure and that access is restricted to authorized personnel only. This includes managing the storage and sharing of confidential documents in a way that adheres to strict data security protocols. + +6. **Tracking Project Progress and Deliverables** + +Program Managers are responsible for tracking the progress of the project and ensuring that all deliverables are met on time. This requires meticulous tracking of documentation related to project milestones, testing results, quality control reports, and changes to project scope. Ensuring that all of this documentation is easily accessible and up-to-date is crucial for staying on track with the project timeline. + +## Solution Offered by Docsie + +Docsie offers a comprehensive solution to address the documentation challenges faced by Program Managers in Aerospace and Defense manufacturing. Below are the key ways in which Docsie can help streamline documentation management and improve project execution: + +![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_dEczRVICPaUO0zQwq/image_5a2cd643-8f0e-d145-a564-46c64220c87b.jpg) + +1. **Centralized Document Repository** + +Docsie provides a centralized platform where all project-related documents—design specifications, testing reports, compliance certifications, meeting notes, and more—can be stored in one location. This eliminates the need to search through multiple systems and folders, making it easier for Program Managers to access the documents they need in real time. + +2. **Version Control and Audit Trail** + +Docsie’s version control features ensure that all documents are tracked and updated automatically. Every time a document is revised, Docsie creates a new version and maintains a complete audit trail of changes. This enables Program Managers to ensure that everyone is working with the latest version of a document, and provides a transparent record of any modifications for compliance purposes. + +3. **Seamless Collaboration Tools** + +Docsie’s collaboration tools enable multiple stakeholders—both internal and external—to work on documents simultaneously. Users can comment, edit, and share documents in real time, improving communication and ensuring that everyone is aligned on the latest project developments. This feature enhances teamwork and helps eliminate misunderstandings that may arise from document versioning issues. + +4. **Regulatory Compliance Management** + +Docsie helps Program Managers maintain regulatory compliance by providing tools for tracking and managing compliance documentation. The platform can automatically flag any missing or outdated compliance documents, ensuring that Program Managers can stay on top of regulatory requirements throughout the project lifecycle. + +5. **Data Security and Permissions Management** + +Docsie offers advanced security features to ensure that sensitive documentation is protected. Program Managers can set specific permissions for different users, ensuring that only authorized personnel have access to critical documents. Docsie also uses encryption to protect data both in transit and at rest, safeguarding intellectual property and classified information. + +6. **Real-Time Reporting and Tracking** + +Docsie allows Program Managers to generate real-time reports and track project milestones through a centralized dashboard. This feature enables Program Managers to monitor the progress of documentation, identify bottlenecks, and ensure that the project is on track to meet deadlines and deliverables. + +## Customer Success Story + +One of Docsie’s Aerospace and Defense clients faced significant challenges in managing the massive amount of documentation associated with a large-scale defense system development project. The company struggled with version control issues, slow document retrieval, and difficulties in ensuring compliance with ITAR and other regulatory standards. Additionally, coordinating documentation across multiple teams, including engineering, procurement, and quality assurance, proved to be a cumbersome task. + +After adopting Docsie, the company streamlined its documentation process by centralizing all project documents in one platform. Docsie’s version control and audit trail features ensured that the latest documents were always available to all stakeholders, eliminating confusion and reducing errors. The company was able to track compliance more effectively and generate real-time reports to monitor project progress. As a result, the project was completed on time, within budget, and in full compliance with regulatory standards. + +## Conclusion + +Program Managers play a critical role in the success of Aerospace and Defense manufacturing projects, overseeing everything from project planning and coordination to risk management and compliance. However, managing the vast amounts of documentation required for these complex projects presents significant challenges. Docsie offers a comprehensive solution that streamlines documentation management, enhances collaboration, ensures regulatory compliance, and improves project oversight. + +By adopting Docsie, Program Managers can reduce inefficiencies, maintain accurate documentation, and ensure that projects are completed on time, within budget, and in full compliance with industry standards. As the Aerospace and Defense industry continues to evolve, Docsie remains a valuable tool for Program Managers seeking to optimize documentation management and drive project success. +",stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,"This blog post explores the essential role of Program Managers in the Aerospace and Defense manufacturing industry, highlighting their responsibilities in overseeing complex, multi-phase projects that are critical to national security and technological advancements.","Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_ZEA9bPPKDh9Ay4rlF/2_65bb41bf-2688-fce2-ace3-e897909a43bb.jpg,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,Docsie’s Role in tackling Program Managers’ Challenges in Aerospace and Defense manufacturing industry,1,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley 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BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley 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BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley 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BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, +,Stanley G.,,stanley@docsie.io,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,"Knowledge Base, SaaS, ",Stanley is on a mission to make products and people BFFs.,https://www.linkedin.com/in/stangeo/,,https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY,,,,,, \ No newline at end of file diff --git a/blog/data.json b/blog/data.json index 49e4b5e85..e13acb370 100644 --- a/blog/data.json +++ b/blog/data.json @@ -1 +1 @@ -[{"title": "How-to utilize Tacit Knowledge for Long-Term Success Amid Rapid Organizational Change?", "author_name": "Stanley George", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_G1YpYvpaLVt9Yqobg/1692784711096_1_88f3e4fc-e79d-5b50-3201-47ceb0b396b4.jpg", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "We are seeing that many companies are scaling with sky-rocketing growth these days. At the same time, the way they work is changing almost every year. A lot of retirement programs are being held to celebrate the journeys of their members. A lot of employees or leaders in these organizations have walked out after retiring. Now, when they walk out, you will see they carry away the experience gained over the years. Yes, I agree! Many freshly graduated people joining the workforce are a bunch of knowledgeable people filled with theoretical knowledge, and someone who learned textbook information is really good for working in a specialized industry like manufacturing. But the people who are now walking out are really superheroes in disguise. Let me tell you why. Mostly due to their diligence in working on some really technically advanced processes where they have learned a lot of quick fixes throughout the years, helping them quickly finish the job within minutes instead of hours. These learnings do not come from books or guidelines to follow; instead, they have been derived more from instincts and observations. In this current market where there is a huge cutthroat competition going on, the primary question that I would like to ask you is: how do you ensure that this special observational knowledge gained from the experience can be preserved?\n\n## Understanding Tacit Knowledge\n\nLet me tell you more about this hidden wisdom. Did you realize in the previous paragraph that it is a special kind of knowledge? It is something that can only be developed through instincts that you gain from the observation of working for so many years in a particular domain or field of any industry. Such a kind of wisdom is called tacit knowledge. Just forget all the process guides or all the written documentation. They have sensed something that's like the feeling of picking up a skill while working for many years in a manufacturing setting or any other industry, just by observing them in depth. For example, you must have seen a mechanic just by listening to the sound of your car to understand if there is some issue with the carburetor. Literally, no book will really state this. It's only through experience working with machines that you ingest the noise produced by a car, thus revealing the status of whether any correction is required or not. This is what is called tacit knowledge.\n\n## Predicting and Preventing Issues with Expert Insight\n\nSo here's the thing: someone with no expertise in machines cannot really understand the hidden cues or a symptom that a machine gives before it's about to break down completely. No right? You cannot tell about an impending threat without years of experience. You can read a lot of books. You can even get to the exact point of understanding the underlying problem. But understanding these hidden cues requires a lot of years of experience that only comes from investing thousands of hours practicing them hands-on. You must have heard this term called 'just-in-time' system, which is much used in the manufacturing industry, and it may sound like a kind of fancy term. But if you really understand this, you will realize that the real secret tool that any employee or leader has is hidden in their heads. This is the whole slot of Tacit knowledge. A mechanic working at a car manufacturing company has gained a lot of six senses after working with these machines for barely 2\u00e2\u20ac\u201c3 decades. The interesting part is: He can just pick up a lot of hidden cues, if there is any issue, through his ears. Cues like knowing a change in the way a machine makes sound or a change in vibration. He can spot if there is any kind of machinery breakdown that is about to happen. Such wisdom is not something that is documented or set as a general guideline for every member of an organization. But such wisdom is helpful in quickly fixing those issues well in advance and supercharging those manufacturing systems without any problems. Did you realize how good it would have been if such a wisdom treasure could be bottled up or documented? Wouldn't such practice help non-experienced individuals solve machinery glitches quickly and easily?\n\n## Preserving Expertise Through a Knowledge Base System\n\nI would like you to imagine a scenario where an organization is about to face a wave in the form of retirement. Or switching roles. In such situations, an organization has to think quickly. What could help them think quickly? knowledge base system. Yes! You read that right. It is really a kind of weapon that can help you store all the hidden wisdom or knowledge that is gathered through observation. It is not a textbook theory. It is attained by investing so many decades and practically working in those organizational environments. These are some of the ways in which a knowledge base system can help you preserve information without slipping out of the organization through retirement or switching roles.\n\n![Preserving expertise through a Knowledge Base System](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_SkV94eJ5Z2aLeWqUT/appdocsieio_organization_likalo_stanley_global_enterprises_4k_3_ff818f9b-f1ad-1e18-cd68-372c40ff2be1.png \"Preserving expertise through a Knowledge Base System\")\n\n## Preserving Hacks Beyond Retirement or Role Changes\n\nOne thing! You must have realized by now that by losing such an experienced workforce, you are missing out on a lot of hidden wisdom. Is there any way you leverage this wisdom that literally seems to be dumped in drains? Let me take you through the recent incident in the business of Company A and how they have implemented an interview for a retiree or ex-employees with rich experience in the power distribution segment from many decades. Through the use of a knowledge base system, Company A was successful in conducting an exit interview that was aimed at probing with a lot of questions and helped in extracting much of the hidden tacit knowledge in the form of observations. It was noticed that explanations in such interviews were in deep touch with grass-roots technical realities. Examples where he easily detailed how you will fix power lines during specific climatic conditions and possible hidden cues to identify before lines go bursting into flames. These interviews were not just questions and answers; instead, they were more of a mission intended on extracting as much wisdom as possible from such seasoned individuals. The next thing you have to do is be way too careful while documenting these conversations in a knowledge base. If done right, then, just as Company A was able to create a kind of goldmine of tacit wisdom that those about to join this company in the future can really benefit from,.\n\n## Moving Beyond Text-Based Instruction for Effective Learning\n\nIn some scenarios, just presenting text to the customer is not enough. You have to show some sort of video or other interactive visual elements. That gives the customer a holistic understanding. This is what I noticed in the case of a manufacturing giant who placed training videos and infographics into the knowledge base so as to supercharge it. At the same time, while new employees were joining the organization, they were having difficulty understanding these complex assembly processes. By complementing the use of just text-based instruction, these new joiners could now visually experience each and every process of information, thus increasing their understanding. Result: a high boost in confidence for the learners. New joiners were leaping into the working area with in-depth knowledge gained from closely watching these tutorial videos. Seasoned employees were able to demonstrate exact steps on how to align components in such a manner that work gets done properly. This transformation from text-based to visual learning shows not just how a process in an assembly line works but also the best experiential way to execute that certain task by acknowledging those subtle cues, which take years to experience firsthand. By placing such visual elements into the knowledge base, this manufacturing giant built a culture of knowledge sharing with a very rich learning experience that made sure that quality was maintained and improved. When such quality gets displayed in the working of new joiners in the short run, then what I would like to tell you here is that this knowledge base system turned out to be a very big help to these manufacturing giants in terms of assistance, like a virtual training program for nurturing young professionals in a direction that helps them attain productivity in a short duration without even having to step into the production area. Such inclusion of rich media into the knowledge base system actually turned out to be a really wonderful way of making sure that this giant was able to make sure that the knowledge that they transferred from their experienced ones to the new hires was as efficient as possible.\n\n## Key Takeaways\n\nSo these are my ending thoughts here: you should not let such a knowledgeable workforce walk out of the door without capturing their tacit knowledge. As much as possible, capture such undocumented wisdom using some really wonderful knowledge-base system like Docsie. I have seen companies where Docsie was implemented, and there is almost a 50% reduction in the time taken for troubleshooting machinery glitches. Today, if you want to try, just start with something small and build on it, then eventually create a gold mine of such hidden wisdom in the form of tacit knowledge. By doing so, you will see that your employees are not just empowered with knowledge but also up-scaling in their expertise, which will immensely help you and your company gain a huge margin advantage in this cutthroat world.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_AHsLdB8rDfPxhcy0R/tacit_6e2316f3-4cba-b9cb-e9ee-a7bfad1ac73b.png", "summary": "Many freshly graduated people joining the workforce are a bunch of knowledgeable ones filled with theoretical knowledge. But the people who are now walking out are really superheroes in disguise. Let me tell you why. ", "publish_date": "December 25, 2024", "categories": ["Tacit Knowledge"], "status": 1, "path": "/blog/articles/how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change", "slug": "how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change", "previous": {"link": "../the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders", "title": "The Beginnings of a SaaS Company - Key Considerations for Founders & Leaders"}, "next": {"link": "../how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention", "title": "How can I handle deployment styles for various customers without manual intervention?"}}, {"title": "How can I handle deployment styles for various customers without manual intervention?", "author_name": "Stanley George", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_G1YpYvpaLVt9Yqobg/1692784711096_1_88f3e4fc-e79d-5b50-3201-47ceb0b396b4.jpg", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "I seriously do get it, that handling countless seperate styles of deployment for many customer projects can really make you feel like you're climbing a endless mountain! That's a tough one. I've been in such situations myself, and it really feels diffcult when you have lots and lots of tasks and customers with their exculsive demands. Believe it or not... It can at times feel mind-boggling just bring it to your mind. Let's just say it's complicated.\n\n## The Challenge Experienced\n\nSpeaking of which to deal with various styles of different deployment can be like juggling broken bottles! Let's assume you're leading a software development company and one customer demand a specific look & feel style for deployment that can handle high traffic for their e-commerce site. Meanwhile, another customer wants something super simple for their small business website. Handling these diverse needs manually? Yikes! It's not just stressful; it's a recipe for mistakes and inconsistencies. You know what I mean?\n\nSort of trying to keep track of all the various demands for each customer felt like a full-time job in itself. I'd end up double-checking everything and still wondering if I'd missed something. Not to mention the extra hours spent fixing errors that could have been avoided. Been there, done that! Alright, enough about that.\n\n## The Benefits Offered by Solution\n\nLet me put it this way, addressing this challenge brings a bunch of fantastic benefits::\n\n* **Consistency Across Projects**: Suppose you're handling multiple finance customers, each needing strict security and performance standards. With a standardized approach, you can make sure that every finance-related site follows these standards effortlessly. No more scrambling to make sure each site meets the same high bar. How great would that be?\n\n* **Time Efficiency**: Let's assume that you are supposed to manually update settings for each of your 20 customer projects. It's like watching the time tick away while you're buried in work. Automating this process can save you lot of time, allowing you to focus on strategic stuff like developing stronger customer relationships or finding new business opportunities. It's like freeing up your schedule for the things that truly matter.\n\n* **Error Reduction**: Remember that one time when a tiny mistake during a busy period led to a major site outage? It was a nightmare! Automating your deployment process can help you avoid these costly errors and keep everything running smoothly. It's a huge relief knowing that mistakes are minimized.\n\n* **Simplified Management**: You can picture yourself handling customers in various industries's tech startups, retail, healthcare. It can be like trying to run a zoo! With a central platform, you can handle all these unquie as well as tailored demands from one simple interface. Mainly what it does is that it simplifies your workflow and makes every bit of project tasks much more manageable. That's incredible!\n\n## Why Previous Solutions May Not Have Worked\n\nLet's dissect this issue, you might have encountered issues with past solutions due to:\n\n* **Manual Effort**: Let's say you've tried manually making changes to deployment style settings for each customer to suit their branding. I remember wasting huge number of hours on manual updates, only to find errors that I had to fix later. It's absolutely not the most efficient way to get things done!\n\n* **Tool Limitations**: Some tools only support one deployment style, which means you're left handling various demands of customer in terms of look & feel to be majorly manually. It's frustrating when you're trying to keep everything consistent but end up with various results due to tool limitations.\n\n* **Integration Issues**: So I assume somehow you must have ever experienced using a tool that just didn't work well with your existing systems you've been using since ages? That's a stretch. Basically, it feels same frustrating as if trying to fit a round peg into a square hole. Consequently, it makes gaps in your workflow and adds useless complex steps to handling various customer projects.\n\n## How Docsie's Solution Can Make a Difference\n\nThat reminds me of Docsie which is really designed to resolve the above mentioned frequently suffered pain-points of customers. \n\n![Deployment style manager](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_I0LqR3m4LhbCrddsR/appdocsieio_organization_likalo_stanley_global_enterprises_4k_4_b5fa69f9-fb8f-e718-05fc-44367d6f5201.png \"Deployment style manager\")\n\nLet's explore that further, here's how it can help:\n\n* **Automate Deployment Management**: Docsie helps you in setting up automatically the appropriate deployment style for each customer project based on your settings. No more manual adjustments everything runs smoothly and accurately. It is same as having a personal helper in every step who never makes any sort of mistakes! \n\n* **Ensure Consistent Implementation**: If you need to deploy updates across several sites of customer simultaneously, Docsie keeps everything consistent and any logic erro-free. It would be making a system that makes sure all your customer related projects are on the same page, at given time.\n\n* **Integrate Smoothly**: Docsie works with your existing tools and systems, making it easier to handle various projects. For example, it smoothly connects with any of your previously used project management tool or CRM tool, making a simple workflow. It's like having everything related to your customers project placed in one spot where it's supposed to be.\n\n* **Save Time and Reduce Errors**: Moving on, automating deployment tasks with Docsie means fewer manual changes and more reliability. It's a huge time-saver and helps reduce errors, so you can focus on more important things.\n\nMoreover, Docsie can really make it easy the way you handle deployment styles, so that you can focus on what's truly important. That's food for thought. I'd break it down to tiny steps on how Docsie can benefit you in a tailored way basing your situation. Drop us a mail or book a short call at [https://www.docsie.io/](https://www.docsie.io/). Let's explore your case scenario together and stylize your deployments a whole lot easier!\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_Y3tlS16FlhIIAjCtt/depl_style_6cb8fdc0-fd67-4000-4329-86bcfe9b34d6.png", "summary": "Sort of trying to keep track of various demands of deplyment styles for each customer felt like a full-time job in itself. I\u2019d end up double-checking everything and still wondering if I\u2019d missed something. Let me tell you why. ", "publish_date": "December 25, 2024", "categories": ["Deployment style"], "status": 1, "path": "/blog/articles/how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention", "slug": "how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention", "previous": {"link": "../how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change", "title": "How-to utilize Tacit Knowledge for Long-Term Success Amid Rapid Organizational Change?"}, "next": {"link": "../docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Validation Engineers\u2019 Challenges in pharmaceutical manufacturing industry"}}, {"title": "Docsie\u2019s Role in tackling Validation Engineers\u2019 Challenges in pharmaceutical manufacturing industry", "author_name": "Stanley George", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Validation Engineers play a critical role in the pharmaceutical manufacturing industry. Their primary responsibility is to ensure that all equipment, processes, and systems used in production meet strict regulatory standards and function as intended. This work is essential to ensure that pharmaceutical products are safe, effective, and of the highest quality.\n\nThe responsibilities of Validation Engineers, however, come with significant challenges. The pharmaceutical industry is highly regulated, and validation activities must meet strict guidelines set by agencies like the FDA, EMA, and WHO. This essay explores the problems faced by Validation Engineers and highlights how Docsie, a modern documentation and knowledge management platform, can provide practical solutions to these challenges.\n\n## Challenges Faced by Validation Engineers\n\n1. **Complex and Time-Consuming Validation Processes: **Validation involves extensive testing, documentation, and reporting to ensure that systems and equipment meet specified requirements. These processes can be highly complex and time-consuming, often involving multiple stages such as Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ). Managing these tasks manually can lead to inefficiencies and delays.\n\n2. **Stringent Regulatory Requirements: **Validation Engineers must ensure compliance with regulatory guidelines such as Good Manufacturing Practices (GMP). These requirements are strict and frequently updated, requiring engineers to stay informed and adapt their processes accordingly. Non-compliance can result in audits, penalties, or production shutdowns.\n\n3. **Extensive Documentation Needs: **Validation activities generate a large volume of documentation, including test protocols, validation plans, and summary reports. Ensuring the accuracy, completeness, and consistency of these documents is critical but can be overwhelming when managed manually. Errors in documentation can lead to failed audits or delays in product approval.\n\n4. **Coordination with Multiple Teams: **Validation Engineers must work closely with other departments, such as quality assurance, production, and maintenance. Poor communication and lack of coordination between teams can lead to misunderstandings, incomplete validations, and inefficiencies in the workflow.\n\n5. **Data Management Challenges: **Validation processes generate significant amounts of data that must be collected, analyzed, and stored. Managing this data effectively is essential for demonstrating compliance and preparing for audits. Fragmented or disorganized data systems can lead to inconsistencies and inefficiencies.\n\n6. **Frequent Equipment Upgrades and Changes: **Pharmaceutical manufacturing often involves frequent updates to equipment and processes. Validation Engineers must ensure that these changes do not compromise product quality or compliance. Managing re-validation activities and updating associated documentation can be a significant challenge. \n\n7. **Pressure to Reduce Costs and Improve Efficiency: **Pharmaceutical companies are under constant pressure to reduce costs and improve efficiency while maintaining compliance. Validation Engineers must balance these demands, which can lead to stress and potential compromises in quality or thoroughness.\n\n## Solutions Offered by Docsie\n\nDocsie is a powerful documentation and knowledge management platform that simplifies complex workflows and improves efficiency. Its features directly address many of the challenges faced by Validation Engineers in pharmaceutical manufacturing.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_BHJXpHqWjORoAjhHF/validation_protocol_6748083d-ea95-726c-2a73-21f5be838937.jpg)\n\n1. **Streamlined Documentation Management: **Docsie provides a centralized platform for creating, storing, and managing all validation-related documents. This eliminates the need for scattered files and ensures that all information is easily accessible. Validation Engineers can create, edit, and maintain documents in a single location, reducing errors and improving efficiency.\n\n2. **Real-Time Collaboration: **Docsie enables seamless communication and collaboration between teams. Validation Engineers can work with other departments in real time to ensure that all necessary information is included in validation documents. Shared workspaces and version control features ensure that everyone is working on the latest version of each document.\n\n3. **Automation of Repetitive Tasks: **Docsie automates many repetitive tasks, such as formatting documents, tracking changes, and generating reports. This reduces the manual workload for Validation Engineers, allowing them to focus on more strategic activities like analyzing test results and optimizing processes.\n\n4. **Regulatory Updates and Compliance Tools: **Docsie helps Validation Engineers stay informed about changes in regulatory requirements by providing real-time updates and notifications. The platform also includes tools to ensure that all documentation meets regulatory standards, reducing the risk of non-compliance.\n\n5. **Integration with Existing Systems: **Docsie integrates with other tools commonly used in the pharmaceutical industry, such as Quality Management Systems (QMS) and Enterprise Resource Planning (ERP) systems. This integration ensures a smooth flow of information across departments, reducing duplication and enhancing productivity. \n\n6. **Data Organization and Retrieval: **Docsie\u00e2\u20ac\u2122s advanced search and categorization features make it easy to organize and retrieve data. Validation Engineers can quickly find the information they need, even from large datasets, saving time and improving accuracy. The platform\u00e2\u20ac\u2122s analytics tools also help in analyzing trends and preparing reports. \n\n7. **Scalability for Growing Needs: **Docsie\u00e2\u20ac\u2122s scalable architecture supports growing operations by allowing Validation Engineers to manage documentation for multiple projects, sites, and teams. The platform\u00e2\u20ac\u2122s flexibility ensures that it can adapt to the evolving needs of the organization.\n\n## Practical Applications of Docsie in Validation Processes\n\n1. **Simplifying Equipment Validation: **A pharmaceutical company used Docsie to streamline its equipment validation process. By centralizing documentation and automating repetitive tasks, the company reduced the time required for validation activities by 30%. This enabled faster deployment of new equipment while maintaining compliance.\n\n2. **Improving Audit Readiness: **Another company faced challenges during regulatory audits due to disorganized records. Docsie\u00e2\u20ac\u2122s centralized platform and version control features helped the validation team quickly retrieve the necessary documents and demonstrate compliance. This improved audit outcomes and reduced stress for the team.\n\n3. **Managing Re-Validation Activities:** A manufacturer frequently updated its production equipment, requiring regular re-validation. By using Docsie, the company streamlined the documentation and coordination required for these activities. This ensured that all changes were validated efficiently and without disruptions to production.\n\n## Benefits of Using Docsie\n\n1. **Increased Efficiency: **Docsie\u00e2\u20ac\u2122s automation and streamlined workflows reduce the time and effort required for validation activities. Validation Engineers can focus on high-value tasks, improving overall productivity.\n\n2. **Enhanced Compliance: **With real-time updates and robust documentation tools, Docsie ensures that all validation processes meet the latest regulatory requirements. This minimizes the risk of non-compliance and associated penalties.\n\n3. **Better Collaboration: **The platform\u00e2\u20ac\u2122s collaborative features facilitate better communication and coordination between teams, leading to more accurate and complete validation processes.\n\n4. **Cost Savings: **By reducing errors, minimizing rework, and improving efficiency, Docsie helps pharmaceutical companies save time and resources. Its scalability ensures that it remains a cost-effective solution as the organization grows. \n\n5. **Improved Quality: **Efficient validation processes lead to higher-quality pharmaceutical products. Docsie\u00e2\u20ac\u2122s features enable Validation Engineers to identify and address issues quickly, ensuring that all systems and equipment meet the highest standards.\n\n## Conclusion\n\nValidation Engineers are essential to the success of pharmaceutical manufacturing, but their role is fraught with challenges. From managing complex validation processes to ensuring compliance with strict regulatory requirements, their responsibilities are demanding and critical.\n\nDocsie offers a comprehensive solution to these challenges. Its advanced documentation management, collaboration, and automation features empower Validation Engineers to work more efficiently and effectively. By adopting Docsie, pharmaceutical companies can enhance their validation processes, ensure compliance, and deliver high-quality products that improve patient outcomes. In an industry where precision and reliability are paramount, Docsie stands out as a valuable tool for driving success.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_pdTKkpcuhzVAE4j1b/validation_engineers_08679b19-6430-59d2-b405-91a288edd1fc.jpg", "summary": "Validation Engineers face challenges in ensuring compliance with strict pharmaceutical regulations. In this blog, learn how Docsie helps overcome these hurdles.", "publish_date": "December 25, 2024", "categories": ["Validation Engineer", "Knowledge Base", "SaaS"], "status": 1, "path": "/blog/articles/docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry", "slug": "docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry", "previous": {"link": "../how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention", "title": "How can I handle deployment styles for various customers without manual intervention?"}, "next": {"link": "../docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in solving Regulatory Affairs Specialists\u2019 Challenges in pharmaceutical manufacturing industry"}}, {"title": "Docsie\u2019s Role in solving Regulatory Affairs Specialists\u2019 Challenges in pharmaceutical manufacturing industry", "author_name": "Stanley George", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Regulatory Affairs (RA) Specialists play a vital role in the pharmaceutical manufacturing industry. Their primary responsibility is to ensure that all pharmaceutical products meet regulatory requirements and are approved by governing bodies such as the FDA, EMA, and other global authorities. The work of RA Specialists ensures that medicines are safe, effective, and of high quality before they reach patients.\n\nThe responsibilities of RA Specialists, however, are complex and challenging. The pharmaceutical industry is one of the most heavily regulated sectors, and even small mistakes can lead to delays in product approval, legal issues, or harm to patients. This essay explores the problems faced by RA Specialists in pharmaceutical manufacturing and discusses how Docsie, a modern documentation and knowledge management platform, can offer practical solutions to these challenges.\n\n## Challenges Faced by Regulatory Affairs Specialists\n\n1. **Evolving Regulatory Requirements: **One of the biggest challenges faced by RA Specialists is staying updated with ever-changing regulations. Pharmaceutical products are subject to stringent guidelines that vary across countries and regions. Changes in these guidelines often require immediate updates to documentation, processes, and product submissions. Failing to comply with new requirements can lead to rejection of applications or severe penalties.\n\n2. **Complex Documentation Processes: **Regulatory submissions involve preparing and managing an extensive range of documents, such as dossiers, risk assessments, and clinical trial data. These documents must be accurate, consistent, and in the required format. Manually managing such large volumes of documentation increases the likelihood of errors, duplication, and inefficiencies.\n\n3. **Time Constraints: **RA Specialists often work under tight deadlines to ensure that products reach the market on time. Preparing regulatory submissions, responding to queries from authorities, and managing multiple projects simultaneously can be overwhelming. Missed deadlines can delay product launches, resulting in significant financial losses for the company.\n\n4. **Coordination with Multiple Teams: **Regulatory affairs work requires close collaboration with other departments, including quality assurance, research and development, and manufacturing. Poor communication and lack of coordination between teams can lead to incomplete or inaccurate submissions, further delaying approvals.\n\n5. **Data Management Challenges: **RA Specialists must handle large volumes of data from various sources, including clinical trials, laboratory testing, and manufacturing reports. Organizing, analyzing, and maintaining this data in a centralized and accessible manner is often a daunting task. Fragmented data systems can lead to inconsistencies and compliance issues.\n\n6. **Audit and Inspection Pressures: **Regulatory authorities frequently conduct audits and inspections to ensure compliance. RA Specialists must be prepared to provide documentation, answer queries, and demonstrate adherence to guidelines. Preparing for audits can be stressful and time-consuming, especially if records are disorganized or outdated.\n\n7. **Global Market Challenges: **Pharmaceutical companies often aim to market their products in multiple countries. Each country has its own regulatory requirements, which can differ significantly. Navigating these diverse requirements while maintaining consistency across submissions adds another layer of complexity to the RA Specialist\u00e2\u20ac\u2122s role.\n\n## Solutions Offered by Docsie\n\nDocsie is a powerful documentation and knowledge management platform designed to streamline complex workflows and enhance productivity. Its features address many of the challenges faced by RA Specialists in pharmaceutical manufacturing.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_2YLQLNsvYBlOnREjN/regulatory_affairs_ra_specialists_2_6a4d249b-6943-385d-3502-438575d8133e.jpg)\n\n1. **Centralized Documentation Management: **Docsie provides a centralized platform for storing, organizing, and managing all regulatory documentation. This eliminates the need for scattered files and ensures that all information is easily accessible. With Docsie, RA Specialists can create, edit, and maintain documents in a single location, reducing errors and improving efficiency.\n\n2. **Real-Time Collaboration: **Docsie\u00e2\u20ac\u2122s collaborative tools enable seamless communication between teams. RA Specialists can work with other departments in real time to ensure that all necessary information is included in submissions. Shared workspaces and version control features ensure that everyone is on the same page, minimizing the risk of miscommunication.\n\n3. **Automation of Repetitive Tasks: **Docsie automates many repetitive tasks, such as formatting documents, checking compliance with specific guidelines, and generating standardized reports. By reducing the manual workload, Docsie allows RA Specialists to focus on strategic activities, such as interpreting regulatory requirements and developing submission strategies.\n\n4. **Regulatory Updates and Notifications: **Docsie helps RA Specialists stay informed about changes in regulatory requirements by providing real-time updates and notifications. This ensures that documentation and processes remain compliant with the latest guidelines, reducing the risk of non-compliance and penalties.\n\n5. **Integration with Existing Systems: **Docsie integrates with other tools commonly used in the pharmaceutical industry, such as enterprise resource planning (ERP) systems and quality management systems (QMS). This integration ensures a smooth flow of information across departments, reducing duplication and enhancing productivity.\n\n6. **Data Organization and Retrieval: **Docsie\u00e2\u20ac\u2122s advanced search and categorization features make it easy to organize and retrieve data. RA Specialists can quickly find the information they need, even from large datasets, saving time and improving accuracy. The platform\u00e2\u20ac\u2122s analytics tools also help in analyzing trends and preparing reports.\n\n7. **Scalability for Global Operations: **Docsie\u00e2\u20ac\u2122s scalable architecture supports global operations by allowing RA Specialists to manage submissions for multiple markets. The platform can store region-specific templates, guidelines, and requirements, simplifying the process of creating tailored submissions for different countries.\n\n## Practical Applications of Docsie in Regulatory Affairs\n\n1. **Streamlining Submission Processes: **A pharmaceutical company preparing a regulatory submission for a new drug used Docsie to manage its documentation. The platform\u00e2\u20ac\u2122s centralized storage and version control features ensured that all team members worked on the latest version of each document. This streamlined the process and reduced the time required for submission preparation.\n\n2. **Improving Audit Readiness: **Another company faced difficulties during regulatory audits due to disorganized records. By implementing Docsie, the company was able to centralize its documentation and automate compliance checks. This improved audit readiness and reduced the stress of inspections.\n\n3. **Managing Global Submissions:** A multinational pharmaceutical company used Docsie to manage regulatory submissions for multiple countries. The platform\u00e2\u20ac\u2122s region-specific templates and real-time collaboration tools enabled the RA team to efficiently create and manage tailored submissions for each market, ensuring compliance with local requirements.\n\n## Benefits of Using Docsie\n\n1. **Increased Efficiency: **By automating repetitive tasks and streamlining workflows, Docsie allows RA Specialists to focus on high-value activities. This improves overall productivity and ensures timely submissions.\n\n2. **Enhanced Compliance: **Docsie\u00e2\u20ac\u2122s real-time updates and robust documentation tools help ensure compliance with the latest regulatory requirements. This reduces the risk of penalties and delays.\n\n3. **Improved Collaboration: **The platform\u00e2\u20ac\u2122s collaborative features facilitate better communication and coordination between teams, leading to more accurate and complete submissions. \n\n4. **Cost Savings: **By reducing errors, minimizing rework, and improving efficiency, Docsie helps pharmaceutical companies save time and resources. Its scalability ensures that it remains a cost-effective solution as the organization grows.\n\n## Conclusion\n\nRegulatory Affairs Specialists are crucial to the success of pharmaceutical manufacturing, but their role is fraught with challenges. From navigating evolving regulations to managing complex documentation and ensuring global compliance, the responsibilities of RA Specialists are vast and demanding.\n\nDocsie offers a comprehensive solution to these challenges. Its advanced documentation management, collaboration, and automation features empower RA Specialists to work more efficiently and effectively. By adopting Docsie, pharmaceutical companies can enhance their regulatory processes, ensure compliance, and bring high-quality products to market faster. In an industry where precision and reliability are critical, Docsie stands out as a valuable tool for driving success.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_96TDlKm5qGcir2uAD/regulatory_affairs_ra_specialists_1ed38e7d-a312-db7b-906c-34df41f22d71.jpg", "summary": "Regulatory Affairs Specialists navigate complex standards to ensure product safety. In this blog, discover how Docsie simplifies compliance in this challenging field.", "publish_date": "December 25, 2024", "categories": ["Knowledge Base", "SaaS", "Pharmaceutical Manufacturing"], "status": 1, "path": "/blog/articles/docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry", "slug": "docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry", "previous": {"link": "../docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Validation Engineers\u2019 Challenges in pharmaceutical manufacturing industry"}, "next": {"link": "../docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Quality Assurance Specialists\u2019 Challenges in pharmaceutical manufacturing industry"}}, {"title": "Docsie\u2019s Role in addressing Quality Assurance Specialists\u2019 Challenges in pharmaceutical manufacturing industry", "author_name": "Stanley George", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Quality Assurance (QA) is a critical aspect of the pharmaceutical manufacturing industry. QA Specialists are responsible for ensuring that every product meets the highest standards of quality, safety, and compliance. This role is crucial because pharmaceutical products directly impact human health and lives. The work of a QA Specialist involves creating and maintaining documentation, overseeing production processes, and ensuring compliance with regulatory requirements.\n\nHowever, the role of a QA Specialist is not without its challenges. The pharmaceutical industry is highly regulated, and even minor errors can lead to significant consequences, such as product recalls, legal penalties, or harm to patients. This essay will explore the problems faced by QA Specialists in pharmaceutical manufacturing and discuss how Docsie, a modern documentation and knowledge management platform, offers effective solutions.\n\n## Challenges Faced by QA Specialists\n\n1. **Strict Regulatory Requirements: **The pharmaceutical industry is governed by stringent regulations set by organizations like the FDA, EMA, and WHO. QA Specialists must ensure compliance with Good Manufacturing Practices (GMP) and other standards. These regulations require meticulous record-keeping, periodic audits, and adherence to complex protocols. The sheer volume and complexity of these requirements can overwhelm QA teams.\n\n2. **Documentation Errors: **Documentation is a cornerstone of quality assurance. QA Specialists must create, review, and maintain detailed records of manufacturing processes, testing protocols, and product specifications. Manual documentation processes are prone to errors, such as typos, omissions, or outdated information. These errors can delay production, fail audits, and even lead to regulatory actions.\n\n3. **Communication Gaps: **Pharmaceutical manufacturing involves multiple teams, including production, quality control, research and development, and regulatory affairs. Effective communication between these teams is essential for maintaining quality. However, communication gaps often occur, leading to misunderstandings, missed deadlines, and non-compliance with protocols.\n\n4. **Workflow Inefficiencies: **QA Specialists often deal with repetitive tasks like data entry, reviewing large volumes of documents, and cross-checking compliance metrics. These time-consuming tasks can reduce overall productivity and leave little room for strategic initiatives. Moreover, fragmented workflows due to siloed systems can further exacerbate inefficiencies. \n\n5. **Frequent Changes in Regulations: **Regulations in the pharmaceutical industry are constantly evolving. QA Specialists must stay updated with the latest changes and ensure that all processes and documentation align with new requirements. Keeping up with these changes can be challenging, especially when multiple products and manufacturing lines are involved.\n\n6. **Pressure to Minimize Costs: **Pharmaceutical companies are under constant pressure to reduce costs while maintaining quality and compliance. QA Specialists must balance these conflicting demands, which can lead to stress and potential compromises in quality.\n\n## Solutions Offered by Docsie\n\nDocsie is a modern documentation and knowledge management platform designed to simplify complex workflows and improve efficiency. Its features address many of the challenges faced by QA Specialists in pharmaceutical manufacturing.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_1PyU2fEARPQ5e7Wyp/quality_assurance_qa_specialist_1_6fd731f3-350c-0db6-c07a-3a79a9cc39d6.jpg)\n\n1. **Streamlined Documentation Processes: **Docsie provides a centralized platform for creating, storing, and managing documentation. Its user-friendly interface and real-time collaboration tools reduce the risk of errors and ensure that all documents are accurate and up-to-date. Features like version control and automated backups help QA Specialists maintain compliance with regulatory requirements.\n\n2. **Enhanced Collaboration: **Docsie enables seamless communication between teams through shared workspaces and collaborative editing tools. QA Specialists can work with other departments in real time, ensuring that everyone has access to the latest information. This reduces misunderstandings and improves overall coordination.\n\n3. **Automation of Repetitive Tasks: **Docsie automates many repetitive tasks, such as formatting documents, checking for compliance with standards, and generating reports. This frees up QA Specialists to focus on more strategic initiatives, such as process improvements and innovation.\n\n4. **Integration with Existing Systems: **Docsie integrates with other tools and systems commonly used in pharmaceutical manufacturing, such as ERP and QMS platforms. This integration eliminates the need for manual data transfers and ensures a seamless flow of information across departments.\n\n5. **Real-Time Updates on Regulations: **Docsie offers features that help QA Specialists stay informed about regulatory changes. The platform can send notifications about updates to guidelines and provide tools to update documentation accordingly. This ensures compliance with the latest standards and reduces the risk of regulatory penalties.\n\n6. **Cost-Effective Solutions: **By improving efficiency and reducing the risk of errors, Docsie helps pharmaceutical companies minimize costs. The platform\u00e2\u20ac\u2122s scalability ensures that it can grow with the organization\u00e2\u20ac\u2122s needs, providing long-term value without significant investments in additional tools or personnel.\n\n## Practical Applications of Docsie in QA Processes\n\n1. **Reducing Documentation Errors :** A pharmaceutical company struggled with frequent documentation errors, which led to delays in product approvals. By implementing Docsie, the company centralized its documentation processes and introduced automated quality checks. This significantly reduced errors and improved the speed of regulatory submissions.\n\n2. **Improving Audit Preparedness :** Another company faced challenges during audits due to disorganized records. Docsie\u00e2\u20ac\u2122s version control and search functionalities allowed the QA team to quickly retrieve and present the required documents. This streamlined the audit process and improved the company\u00e2\u20ac\u2122s compliance ratings.\n\n3. **Enhancing Team Collaboration :** In a multi-location pharmaceutical firm, communication gaps between teams often led to production delays. Docsie\u00e2\u20ac\u2122s collaborative tools enabled real-time communication and document sharing, ensuring that all teams stayed aligned. This improved the efficiency of the manufacturing process and reduced time-to-market for new products.\n\n## Benefits of Using Docsie\n\n1. **Improved Efficiency: **By automating repetitive tasks and streamlining workflows, Docsie allows QA Specialists to focus on high-value activities. This improves overall productivity and reduces stress.\n\n2. **Better Compliance: **With real-time updates and robust documentation tools, Docsie ensures that all processes meet the latest regulatory requirements. This minimizes the risk of non-compliance and associated penalties. \n\n3. **Higher Quality Products: **Efficient QA processes translate to higher quality pharmaceutical products. Docsie\u00e2\u20ac\u2122s features enable QA Specialists to identify and address issues quickly, ensuring that every product meets the highest standards.\n\n4. **Cost Savings: **By reducing errors, streamlining workflows, and improving collaboration, Docsie helps pharmaceutical companies save time and money. The platform\u00e2\u20ac\u2122s scalability also ensures that it remains a cost-effective solution as the organization grows.\n\n## Conclusion\n\nQuality Assurance is a vital function in the pharmaceutical manufacturing industry, but it comes with significant challenges. QA Specialists must navigate strict regulations, maintain accurate documentation, and ensure effective communication between teams. These challenges can hinder efficiency and compromise product quality.\n\nDocsie offers a comprehensive solution to these problems. Its advanced documentation and collaboration tools, automation capabilities, and integration features empower QA Specialists to overcome their challenges effectively. By adopting Docsie, pharmaceutical companies can enhance their quality assurance processes, ensure compliance, and deliver high-quality products that improve patient outcomes. In an industry where precision and reliability are paramount, Docsie stands out as a valuable tool for success.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_SVXXV0iPC5Z2u5u6n/quality_assurance_qa_specialist_222eb42d-5e21-5e6a-747f-cba0f0133274.jpg", "summary": "Quality Assurance Specialists ensure pharmaceutical product safety. In this blog, learn how Docsie helps streamline documentation and compliance for greater efficiency and safety.", "publish_date": "December 25, 2024", "categories": ["Quality Assurance Specialist", "Knowledge Base", "SaaS"], "status": 1, "path": "/blog/articles/docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry", "slug": "docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry", "previous": {"link": "../docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in solving Regulatory Affairs Specialists\u2019 Challenges in pharmaceutical manufacturing industry"}, "next": {"link": "../docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in overcoming Production Managers\u2019 Challenges in pharmaceutical manufacturing industry"}}, {"title": "Docsie\u2019s Role in overcoming Production Managers\u2019 Challenges in pharmaceutical manufacturing industry", "author_name": "Stanley George", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Production Managers play a vital role in the pharmaceutical manufacturing industry. They oversee the manufacturing process, ensuring that products are produced efficiently, safely, and in compliance with strict regulatory standards. Their responsibilities include managing resources, maintaining production schedules, and ensuring product quality.\n\nHowever, the role of a Production Manager is not without its challenges. Pharmaceutical manufacturing is one of the most regulated and complex industries. This essay explores the problems faced by Production Managers and explains how Docsie, a modern documentation and knowledge management platform, can provide solutions to these challenges.\n\n## The Problem: Challenges Faced by Production Managers\n\n1. **Strict Regulatory Compliance: **Pharmaceutical production must comply with stringent regulations such as Good Manufacturing Practices (GMP) and guidelines from regulatory authorities like the FDA and EMA. Ensuring that every process and product meets these standards requires constant monitoring, thorough documentation, and meticulous attention to detail. Failing to comply can result in costly penalties, product recalls, or harm to patients.\n\n2. **Maintaining Product Quality: **Ensuring consistent product quality is a major challenge for Production Managers. Variations in raw materials, equipment performance, or processes can affect product quality. Identifying and addressing these issues quickly is crucial to maintaining high standards.\n\n3. **Meeting Production Deadlines: **Production Managers are under constant pressure to meet tight production schedules. Delays can occur due to equipment failures, supply chain disruptions, or unexpected regulatory requirements. Missing deadlines can lead to financial losses and damage to the company\u00e2\u20ac\u2122s reputation.\n\n4. **Managing Resources Efficiently: **Optimizing the use of resources such as labor, materials, and equipment is essential for cost-effective production. Poor resource management can result in waste, increased costs, and reduced efficiency.\n\n5. **Coordinating Across Departments:** Production Managers must work closely with other departments, including quality assurance, research and development, and logistics. Miscommunication or lack of coordination can lead to errors, delays, and inefficiencies.\n\n6. **Handling Large Volumes of Data:** Pharmaceutical production generates significant amounts of data, including batch records, quality control reports, and process parameters. Managing, analyzing, and storing this data efficiently is essential for compliance and continuous improvement. Disorganized or incomplete data can lead to compliance issues and operational inefficiencies.\n\n7. **Adapting to Technological Changes:** The pharmaceutical industry is constantly evolving with new technologies and automation systems. Production Managers must ensure that their teams are trained to use these technologies effectively and that processes are updated to leverage their benefits.\n\n## The Solution: Solutions Offered by Docsie\n\nDocsie is a versatile documentation and knowledge management platform designed to streamline workflows, improve collaboration, and enhance productivity. Its features address many of the challenges faced by Production Managers in pharmaceutical manufacturing.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_BbI6elxzMi3QbuPZ9/production_managers_2_687c0a46-9b83-6eb3-d2f4-1199e58f6049.jpg)\n\n1. **Centralized Documentation Management: **Docsie provides a centralized platform for creating, storing, and managing all production-related documents. This ensures that information is organized and easily accessible. Production Managers can quickly retrieve records, track changes, and maintain up-to-date documentation, reducing errors and improving compliance.\n\n2. **Real-Time Collaboration: **Docsie enables seamless collaboration between departments. Teams can work on shared documents in real time, ensuring that everyone is aligned and informed. This improves coordination and reduces the risk of miscommunication or duplicated efforts.\n\n3. **Automation of Routine Tasks: **Docsie automates repetitive tasks such as formatting documents, generating reports, and tracking updates. This reduces the manual workload for Production Managers, allowing them to focus on strategic decision-making and problem-solving.\n\n4. **Regulatory Compliance Tools: **Docsie helps Production Managers stay compliant with regulatory requirements by providing tools for document version control, audit trails, and automated compliance checks. The platform also sends notifications about updates to regulations, ensuring that processes remain compliant with the latest standards.\n\n5. **Integration with Existing Systems:** Docsie integrates with other tools commonly used in the pharmaceutical industry, such as Manufacturing Execution Systems (MES) and Quality Management Systems (QMS). This ensures a seamless flow of information across departments and reduces duplication of efforts.\n\n6. **Advanced Data Management: **Docsie\u00e2\u20ac\u2122s powerful search and categorization features make it easy to organize and retrieve data. Production Managers can quickly access batch records, quality control reports, and other critical information. The platform\u00e2\u20ac\u2122s analytics tools also help in identifying trends, optimizing processes, and preparing for audits.\n\n7. **Support for Training and Knowledge Sharing: **Docsie can be used to create and share training materials, standard operating procedures (SOPs), and best practices. This helps Production Managers ensure that their teams are well-trained and equipped to handle new technologies or changes in processes.\n\n## Practical Applications of Docsie in Production Management\n\n1. **Improving Compliance and Audit Readiness:** A pharmaceutical company faced challenges during regulatory audits due to incomplete and disorganized records. By implementing Docsie, the company centralized its documentation and automated compliance checks. This improved audit readiness and reduced the stress of inspections.\n\n2. **Enhancing Process Efficiency:** Another company used Docsie to streamline its production documentation processes. The platform\u00e2\u20ac\u2122s automation and collaboration features reduced the time required to prepare and review batch records. This improved overall efficiency and helped the company meet production deadlines.\n\n3. **Facilitating Cross-Departmental Collaboration: **A multinational pharmaceutical manufacturer leveraged Docsie\u00e2\u20ac\u2122s collaborative tools to improve coordination between production and quality assurance teams. By working on shared documents in real time, the teams reduced errors and ensured that all production activities met quality standards.\n\n\n\n## Benefits of Using Docsie\n\n1. **Improved Efficiency:** Docsie\u00e2\u20ac\u2122s automation and streamlined workflows save time and reduce the effort required for documentation and compliance tasks. Production Managers can focus on optimizing processes and meeting production goals.\n\n2. **Enhanced Compliance:** With tools for version control, audit trails, and real-time updates, Docsie ensures that all documentation meets regulatory requirements. This reduces the risk of non-compliance and associated penalties.\n\n3. **Better Collaboration: **Docsie\u00e2\u20ac\u2122s collaborative features facilitate better communication and coordination between teams, leading to more accurate and efficient production processes.\n\n4. **Cost Savings: **By reducing errors, minimizing rework, and improving resource management, Docsie helps pharmaceutical companies save time and money. Its scalability ensures that it remains a cost-effective solution as operations grow.\n\n5. **Greater Flexibility: **Docsie\u00e2\u20ac\u2122s adaptable platform supports the unique needs of pharmaceutical production. Whether managing batch records, updating SOPs, or preparing for audits, Docsie provides the tools necessary for success.\n\n## Conclusion\n\nProduction Managers are essential to the success of pharmaceutical manufacturing, but their role comes with significant challenges. From ensuring regulatory compliance to managing resources and meeting production deadlines, their responsibilities require precision, efficiency, and collaboration.\n\nDocsie offers a comprehensive solution to these challenges. Its advanced documentation and knowledge management features empower Production Managers to streamline workflows, enhance collaboration, and maintain compliance. By adopting Docsie, pharmaceutical companies can improve their production processes, reduce costs, and deliver high-quality products that benefit patients worldwide. In an industry where accuracy and reliability are critical, Docsie is a valuable tool for driving success.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_E74EzXzmASHqFvFNy/production_managers_555029bf-7cfc-9868-dd73-174f20510ba4.jpg", "summary": "Production Managers in pharma face unique challenges. In this blog, explore how Docsie simplifies documentation and enhances efficiency and safety in this regulated industry.", "publish_date": "December 25, 2024", "categories": ["Production Managers", "Knowledge Base", "SaaS"], "status": 1, "path": "/blog/articles/docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry", "slug": "docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry", "previous": {"link": "../docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Quality Assurance Specialists\u2019 Challenges in pharmaceutical manufacturing industry"}, "next": {"link": "../docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Research and Development (R&D) Scientists\u2019 Challenges in pharmaceutical manufacturing industry"}}, {"title": "Docsie\u2019s Role in tackling Research and Development (R&D) Scientists\u2019 Challenges in pharmaceutical manufacturing industry", "author_name": "Stanley George", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Research and Development (R&D) Scientists are at the heart of innovation in the pharmaceutical manufacturing industry. They are responsible for discovering and developing new drugs, improving existing products, and ensuring that these products meet regulatory and safety standards. Their work is critical to advancing healthcare and addressing unmet medical needs.\n\nDespite the rewarding nature of their role, R&D Scientists face numerous challenges in their day-to-day work. From managing complex data to staying compliant with strict regulations, their responsibilities are demanding and multifaceted. This essay explores the problems faced by R&D Scientists and discusses how Docsie, a modern documentation and knowledge management platform, can help overcome these challenges.\n\n## The Problem: Challenges Faced by R&D Scientists\n\n1. **Managing Large Volumes of Data: **R&D Scientists handle vast amounts of data, including experimental results, clinical trial data, and literature reviews. Organizing, analyzing, and storing this data efficiently is critical for making informed decisions. Disorganized or incomplete data management systems can lead to errors, delays, and missed opportunities.\n\n2. **Meeting Regulatory Requirements: **Pharmaceutical R&D must comply with strict regulatory standards set by agencies like the FDA and EMA. These requirements are constantly evolving, and ensuring compliance involves meticulous documentation and record-keeping. Failure to meet these standards can result in project delays or rejection of new drug applications. \n\n3. **Collaboration Across Teams: **R&D projects often involve collaboration between scientists, engineers, quality assurance teams, and regulatory affairs specialists. Poor communication or lack of coordination can lead to inefficiencies, duplicated efforts, and errors in research or documentation. \n\n4. **Time and Budget Constraints: **Drug development is a time-consuming and expensive process. R&D Scientists are under pressure to deliver results quickly and cost-effectively while maintaining high standards of quality and compliance. Balancing these demands can be challenging.\n\n5. **Adapting to Technological Advances: **The pharmaceutical industry is rapidly adopting new technologies, such as artificial intelligence, machine learning, and automation. R&D Scientists must stay updated on these advancements and integrate them into their workflows. This requires continuous learning and adaptation.\n\n6. **Protecting Intellectual Property (IP): **In R&D, safeguarding intellectual property is crucial to maintaining a competitive edge. Ensuring that research findings, formulas, and other proprietary information are documented securely and accurately is a significant responsibility.\n\n7. **Maintaining Consistency and Accuracy in Documentation: **Accurate and consistent documentation is essential for replicating experiments, validating results, and meeting regulatory requirements. Manual documentation processes can lead to errors, inconsistencies, and inefficiencies.\n\n## The Solution: Solutions Offered by Docsie\n\nDocsie is a versatile documentation and knowledge management platform that addresses many of the challenges faced by R&D Scientists. Its advanced features streamline workflows, improve collaboration, and enhance productivity.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_j9vL1vpgEng1iqGj4/research_and_development_rd_scientists_2_e28b449f-4199-eda6-983c-35d5828007e9.jpg)\n\n1. **Centralized Data Management: **Docsie provides a centralized platform for storing and managing all research-related data. Scientists can easily organize, retrieve, and analyze experimental results, literature reviews, and other critical information. This reduces the risk of data loss or duplication and ensures that all team members have access to the latest information.\n\n2. **Regulatory Compliance Tools: **Docsie helps R&D Scientists stay compliant with regulatory requirements by providing tools for version control, audit trails, and automated compliance checks. The platform also sends notifications about changes in regulations, ensuring that documentation and processes remain up to date.\n\n3. **Real-Time Collaboration: **Docsie enables seamless collaboration between teams. Scientists can work together on shared documents in real time, ensuring that everyone is aligned and informed. This improves coordination and reduces the risk of errors or miscommunication.\n\n4. **Automation of Repetitive Tasks: **Docsie automates routine tasks such as formatting documents, tracking changes, and generating reports. This reduces the manual workload for R&D Scientists, allowing them to focus on research and innovation.\n\n5. **Integration with Existing Tools: **Docsie integrates with other software commonly used in the pharmaceutical industry, such as laboratory information management systems (LIMS) and electronic lab notebooks (ELNs). This ensures a seamless flow of information and enhances productivity.\n\n6. **Secure Documentation and IP Protection: **Docsie provides robust security features to protect intellectual property. Role-based access controls, encryption, and secure backups ensure that sensitive information is safeguarded against unauthorized access or data loss.\n\n7. **Support for Continuous Learning: **Docsie can be used to create and share training materials, best practices, and guidelines. This helps R&D teams stay updated on new technologies and methodologies, ensuring continuous improvement and innovation.\n\n## Practical Applications of Docsie in R&D\n\n1. **Streamlining Data Management: **A pharmaceutical company used Docsie to centralize its R&D data management. By organizing experimental results and literature reviews in a single platform, the team reduced the time spent searching for information and improved the accuracy of their analyses. This accelerated the drug development process and improved decision-making.\n\n2. **Enhancing Collaboration:** An R&D team working on a new drug development project faced challenges in coordinating across multiple locations. Docsie\u00e2\u20ac\u2122s real-time collaboration features allowed team members to work together seamlessly, reducing delays and improving the quality of their research.\n\n3. **Improving Compliance and Audit Readiness: **During a regulatory inspection, a pharmaceutical company used Docsie to quickly retrieve documentation and demonstrate compliance with regulatory standards. The platform\u00e2\u20ac\u2122s audit trail and version control features ensured that all records were accurate and up to date, resulting in a successful audit.\n\n## Benefits of Using Docsie\n\n1. **Increased Efficiency: **Docsie\u00e2\u20ac\u2122s automation and streamlined workflows save time and reduce the effort required for documentation and data management. R&D Scientists can focus on research and innovation rather than administrative tasks.\n\n2. **Enhanced Collaboration: **The platform\u00e2\u20ac\u2122s collaborative features facilitate better communication and coordination between teams, leading to more effective research and development processes.\n\n3. **Improved Compliance: **Docsie ensures that all documentation meets regulatory standards, reducing the risk of non-compliance and associated penalties. Real-time updates and automated compliance checks help R&D teams stay prepared for audits.\n\n4. **Cost Savings: **By reducing errors, minimizing rework, and improving efficiency, Docsie helps pharmaceutical companies save time and money. Its scalability ensures that it remains a cost-effective solution as operations grow.\n\n5. **Better Data Management: **Docsie\u00e2\u20ac\u2122s advanced data organization and search features make it easy to retrieve and analyze information. This enhances decision-making and accelerates the drug development process.\n\n6. **Secure IP Protection: **With robust security features, Docsie ensures that sensitive research data and intellectual property are protected against unauthorized access or breaches.\n\n## Conclusion\n\nR&D Scientists play a crucial role in the pharmaceutical manufacturing industry, driving innovation and improving healthcare outcomes. However, their work comes with significant challenges, including managing complex data, ensuring compliance, and collaborating across teams.\n\nDocsie offers a comprehensive solution to these challenges. Its advanced documentation and knowledge management features empower R&D Scientists to work more efficiently, collaborate effectively, and maintain compliance. By adopting Docsie, pharmaceutical companies can accelerate their research and development processes, reduce costs, and bring life-saving drugs to market faster. In an industry where precision and innovation are paramount, Docsie is a valuable tool for driving success.", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_gMjWZY1Z93aA0Jwb0/research_and_development_rd_scientists_394d1401-b334-955a-71f0-3cf7156cfcb7.jpg", "summary": "R&D Scientists drive pharmaceutical innovation. In this blog, discover how Docsie helps overcome challenges in data management and compliance, boosting productivity and efficiency.", "publish_date": "December 25, 2024", "categories": ["R&D Scientists", "Knowledge Base", "SaaS"], "status": 1, "path": "/blog/articles/docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry", "slug": "docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry", "previous": {"link": "../docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in overcoming Production Managers\u2019 Challenges in pharmaceutical manufacturing industry"}, "next": {"link": "../docsies-role-in-solving-process-engineers-challenges-in-semiconductor-manufacturing-industry", "title": "Docsie\u2019s Role in solving Process Engineers\u2019 Challenges in Semiconductor manufacturing industry"}}, {"title": "Docsie\u2019s Role in solving Process Engineers\u2019 Challenges in Semiconductor manufacturing industry", "author_name": "Stanley George", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Semiconductors are the backbone of modern technology. From smartphones to cars and medical devices, almost every electronic device relies on semiconductors. Manufacturing these tiny but complex chips is no easy task. It requires a precise, detailed process with minimal room for error. Process engineers play a crucial role in making this happen. They ensure that production is efficient, reliable, and meets strict quality standards. However, they face numerous challenges in their daily work. Fortunately, tools like Docsie can offer effective solutions to many of these problems. Let\u00e2\u20ac\u2122s take a closer look at these challenges and how Docsie helps.\n\n## The Problem: Challenges Faced by Process Engineers\n\n1. **Complex Workflows: **The semiconductor manufacturing process involves multiple steps. Each step requires specific materials, tools, and parameters. Process engineers must design, monitor, and improve these workflows. However, the sheer complexity of the process often makes it difficult to keep everything running smoothly. Missing even one small detail can lead to defects, delays, or wasted resources.\n\n2. **High Demand for Accuracy: **Accuracy is critical in semiconductor manufacturing. The chips are built on a microscopic scale, and even the tiniest mistake can ruin the entire batch. Process engineers must carefully monitor all parameters, such as temperature, pressure, and chemical composition, to ensure everything is within the correct range. This level of precision requires constant attention and detailed record-keeping.\n\n3. **Communication Gaps:** Semiconductor manufacturing involves many teams, including design, production, quality control, and maintenance. Process engineers must work closely with all these teams to ensure smooth operations. Miscommunication or lack of clear documentation can lead to misunderstandings, mistakes, or delays. Sharing knowledge and updates in real-time is often a challenge.\n\n4. **Rapid Technological Changes: **The semiconductor industry evolves quickly. New technologies, tools, and materials are constantly being introduced. Process engineers must stay up-to-date with these changes to remain competitive. This requires continuous learning and adapting processes to meet new standards.\n\n5. **Data Overload: **Modern semiconductor manufacturing generates vast amounts of data. Process engineers must analyze this data to identify trends, troubleshoot problems, and optimize workflows. However, managing and interpreting such large datasets can be overwhelming without the right tools. \n\n6. **Documentation Challenges:** Creating and maintaining accurate documentation is essential in semiconductor manufacturing. Engineers must document processes, experiments, changes, and results. Poor documentation can lead to confusion, wasted time, or repeated mistakes. However, traditional documentation methods, such as spreadsheets and static documents, are often inefficient and difficult to update.\n\n7. **Time Constraints: **Semiconductor manufacturing is a fast-paced industry. Process engineers are under constant pressure to meet deadlines, improve efficiency, and reduce costs. Balancing all these responsibilities with limited time can be stressful and challenging.\n\n## The Solution: How Docsie Addresses These Challenges\n\nDocsie is a modern documentation and knowledge-sharing platform that simplifies complex processes and improves collaboration. Here\u00e2\u20ac\u2122s how it helps process engineers overcome the challenges they face in semiconductor manufacturing:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_rXybNJ5cRiRzApjCr/pan_1234_ce917595-d710-a8b7-2e01-a621e02eec24.jpg)\n\n1. **Simplifying Complex Workflows: **Docsie allows engineers to create clear, step-by-step guides for complex workflows. Its intuitive interface makes it easy to organize information into logical sections. Engineers can use visuals, such as flowcharts, diagrams, and images, to explain processes more effectively. This helps teams understand and follow procedures accurately, reducing errors and improving efficiency.\n\n2. **Ensuring Accuracy: **With Docsie, engineers can standardize documentation to ensure accuracy and consistency. For example, they can create templates for recording parameters and results. These templates can include built-in checks to ensure all required information is entered correctly. Docsie also supports version control, allowing engineers to track changes and revert to previous versions if needed.\n\n3. **Bridging Communication Gaps: **Docsie\u00e2\u20ac\u2122s real-time collaboration features enable teams to work together seamlessly. Engineers can share updates, leave comments, and assign tasks directly within the platform. This eliminates the need for lengthy email chains or scattered notes. Everyone has access to the same information, ensuring clear communication and reducing misunderstandings. \n\n4. **Keeping Up with Technological Changes: **Docsie makes it easy to update and share new information. Engineers can quickly add new guidelines, procedures, or training materials to the platform. Team members receive notifications about updates, ensuring everyone stays informed. Docsie also integrates with other tools, making it easier to manage information from multiple sources.\n\n5. **Managing Data Effectively: **Docsie helps engineers organize and analyze data more efficiently. They can create structured documents to store and categorize information, making it easier to search and retrieve later. Docsie\u00e2\u20ac\u2122s tagging and indexing features allow users to quickly find relevant data, even in large datasets. This saves time and improves decision-making.\n\n6. **Improving Documentation Practices:** Docsie transforms traditional documentation into a dynamic, interactive experience. Engineers can use multimedia elements, such as videos and animations, to explain complex concepts. Docsie\u00e2\u20ac\u2122s cloud-based platform ensures that all documents are accessible anytime, anywhere. This improves collaboration and ensures that everyone has access to the latest information.\n\n7. **Saving Time:** By streamlining workflows and improving collaboration, Docsie helps engineers save time. They can focus on solving problems and optimizing processes rather than struggling with inefficient documentation or communication. Docsie\u00e2\u20ac\u2122s automation features, such as auto-updating templates and task reminders, further reduce manual work.\n\n## Real-World Examples: Docsie in Action\n\n1. **Reducing Defects:** A semiconductor manufacturing company used Docsie to standardize its documentation for quality control processes. Engineers created detailed checklists and guides for each step of the inspection process. These documents were easily accessible to all team members. As a result, the company reduced defects by 20% and improved customer satisfaction.\n\n2. **Improving Training: **A new process engineer joined a semiconductor company and needed to learn complex workflows quickly. Using Docsie, the company provided interactive training materials, including videos and flowcharts. The engineer was able to learn the processes in half the time compared to traditional methods. This reduced the onboarding period and allowed the engineer to contribute sooner.\n\n3. **Enhancing Collaboration:** In a large semiconductor plant, process engineers often struggled with miscommunication between shifts. By using Docsie, they created a shared knowledge base where all updates and notes were recorded in real-time. This improved communication and ensured a smoother handover between shifts. The company saw a significant reduction in downtime and delays.\n\n## Conclusion\n\nProcess engineers in the semiconductor manufacturing industry face many challenges, from managing complex workflows to staying updated with new technologies. These challenges can impact efficiency, quality, and profitability. However, tools like Docsie offer practical solutions. By simplifying documentation, improving collaboration, and streamlining workflows, Docsie empowers process engineers to overcome these challenges and excel in their roles.\n\nIn a fast-paced and demanding industry, having the right tools can make all the difference. Docsie not only saves time but also enhances accuracy, communication, and innovation. For semiconductor manufacturers looking to stay competitive, adopting tools like Docsie is a smart investment. It allows engineers to focus on what they do best: designing and optimizing processes that power the technology of tomorrow.", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_xTSVDI98WapD6Pugm/pan_12345_6ba03c5d-1b2c-c7cd-c273-0af32d85882a.jpg", "summary": "In this blog, we explore how Docsie tackles the difficulties faced by process engineers, making semiconductor production more efficient and reliable.", "publish_date": "December 25, 2024", "categories": ["Process Engineer", "Knowledge Base", "SaaS"], "status": 1, "path": "/blog/articles/docsies-role-in-solving-process-engineers-challenges-in-semiconductor-manufacturing-industry", "slug": "docsies-role-in-solving-process-engineers-challenges-in-semiconductor-manufacturing-industry", "previous": {"link": "../docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Research and Development (R&D) Scientists\u2019 Challenges in pharmaceutical manufacturing industry"}, "next": {}}, {"title": "The Beginnings of a SaaS Company - Key Considerations for Founders & Leaders", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "", "markdown": "Flat-screen TVs once wowed our grandparents like magic. Then came the age of millennials, who witnessed a tech evolution with countless new apps transforming life. Today, there's software for nearly every need from companionship through chatbots, to endless online entertainment (more entertainment than you can even handle) It's all powered by innovative software, simplifying and enriching our lives. The key to all this? Software special computer programs that make our lives easier and more fun.\n\nThese super-useful programs are called \"**Software as a Service**\" (SaaS). They're like apps you access online. SaaS has become super popular, kind of like a \"milking cow\" for businesses, because it brings in steady money.\n\n*Numbers do not lie; just look at these stats*:\n\n[The global SaaS market is currently worth about ](https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-saas-factor-six-ways-to-drive-growth-by-building-new-saas-businesses)[$3 trillion](https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-saas-factor-six-ways-to-drive-growth-by-building-new-saas-businesses)[, and estimates indicate it could surge to ](https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-saas-factor-six-ways-to-drive-growth-by-building-new-saas-businesses)[$10 trillion by 2030](https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-saas-factor-six-ways-to-drive-growth-by-building-new-saas-businesses)\n\n[The SaaS industry has an ](https://www.zippia.com/advice/saas-industry-statistics/)[annual growth rate of 18%](https://www.zippia.com/advice/saas-industry-statistics/).\n\n[SaaS growth can generate between](https://www.zippia.com/advice/saas-industry-statistics/)[$5 million to $100 million in annual recurring revenue](https://www.zippia.com/advice/saas-industry-statistics/).\n\n[By the end of 2023,](https://www.zippia.com/advice/saas-industry-statistics/)[99% of companies will be using one or more SaaS solutions](https://www.zippia.com/advice/saas-industry-statistics/).\n\nThinking of starting your own business? A SaaS product is a promising opportunity but it has a unique set of challenges.! This guide will help you get started, first by finding a problem your program can solve, to building a team and launching your first minimum viable product. Let's turn your awesome idea into a profitable program!\n\n## What Is a SaaS Company?\n\nImagine you're creating a business that provides **software services over the internet**. Instead of selling physical products, you offer digital tools or applications that people can use online. SaaS companies are like virtual toolboxes where customers can access software without installing anything on their computers.\n\n## Why Are SaaS Companies Popular?\n\n**1. Scalability**: The rapid growth of SaaS businesses is largely due to the scalability offered by cloud platforms. Unlike traditional businesses bound by the physical limits of stores or factories, SaaS companies leverage cloud computing's flexible resources. This allows them to efficiently scale their infrastructure up or down to match client demands, ensuring they always have just the right capacity without the overhead of unused space or idle equipment.\n\n**2. Recurring Revenue**: Customers pay regularly (monthly or yearly), which helps sustain the business.\n\n**3. Global Reach**: You can serve people all around the world, not just in your local area.\n\nHowever, the road to establishing a successful SaaS company is paved with difficult decisions and trial-and-error, especially in the early stages.\n\n## Understanding the Market and Defining Your Niche\n\nBefore diving into the technicalities of building your product, you must clearly understand the market plan to enter.\n\nLet's take an example: Imagine if you're baking cookies, you wouldn't just throw ingredients together without knowing who you're baking for! Same logic goes around while building a product.\n\n**Here's how you can learn more about your \"cookie eaters\":**\n\n**Who are you trying to help?** Are you making cookies for kids who love chocolate chips or for adults who prefer healthier options? In the product world, this is your target audience.\n\n**What problems do they have?** Maybe the kids always want more chocolate chips, or the adults struggle to find healthy cookies that taste good. These are their pain points.\n\n**How can your product be the perfect cookie?** Can you make cookies packed with chocolate chips that are still good for them or offer healthy, delicious options for adults? This is where your product comes in as a unique solution.\n\nBy figuring this out early on, you can build a product that people actually want and market it to the right audience. Conduct thorough market research to identify your target audience, understand their pain points, and determine how your product can provide a unique solution. *Afterall, if you don't mix the ingredients in the right amounts, the cookies won't taste good!* Define your niche early on to tailor your product development and marketing efforts more effectively. \n\n## Developing a Minimum Viable Product (MVP)\n\nA crucial step in the early stages of a SaaS company is the development of a Minimum Viable Product (MVP). MVP allows you to test your product's core functionality with real users and gather feedback without investing heavily in full-scale development.\n\n**Think of an MVP like a prototype.** It's a basic version of your product with just the core features that solve the main problem for your target audience. Imagine it's the first draft of a book - it has the main story but not all the bells and whistles yet. The goal is to get your product in front of real people as soon as possible to see how they use it and what feedback they have. This helps you avoid spending a lot of time and money building features that nobody wants.\n\nBy incorporating user feedback, you can iterate and improve your product quickly. This way, you're constantly building something that people actually need and enjoy using.\n\n## Outsourcing Software Development\n\nFor many SaaS leaders, outsourcing software development is a strategic move to accelerate the MVP process. Outsourcing means contracting a company in another location to develop your software. This lets you tap into a global pool of talented developers.\n\nPartnering with a [nearshore software development company](https://azumo.com/nearshore-software-development)[](https://azumo.com/nearshore-software-development) can provide access to skilled developers who can bring your vision to life efficiently and cost-effectively. Outsourcing also allows you to focus on other critical aspects of your business, such as customer acquisition and building investor relationships.\n\nWhen considering outsourcing, it's important to choose a partner that aligns with your company's values and goals. For instance, a provider that offers [Python development services outsourcing](https://azumo.com/technologies/python-development) can be particularly beneficial for SaaS companies due to Python's versatility and the speed at which applications can be developed.\n\n## Building a Strong Foundation with Docsie\n\n*Imagine it: you're building a new SaaS product, but every time you tweak a feature, there's a mountain of instructions to rewrite. Ugh! Documentation can feel like a never-ending chore, slowing down writers and confusing users.*\n\nLaying a strong foundation is crucial for any SaaS company, and that includes having a system for clear and accessible documentation. Think of it as the instruction manual for your product - it guides users, reduces support tickets, and ultimately, keeps them happy.\n\nThat's why having the right tools in place is vital for success. Docsie is a platform that can streamline your documentation process, making it easier to manage and update your product's documentation as it evolves. (perhaps call out some of the main Docsie features - e.g. AI Docs, Help Centers, In-App Help, Project Management, SSO and Enterprise features etc)\n\nDocsie makes the documentation writing process a piece of cake!! It's like cleaning up a messy room full of papers - or in this case, full of scattered emails and files - and turning it into a neat filing cabinet. No more getting lost in a maze of outdated information!\n\nDocsie keeps everything organized, current, and accessible for both you and your users. Updating instructions becomes a breeze, and working with your team is smooth sailing. Imagine never having to worry about messy instructions again - that's the Docsie advantage!\n\nBy using Docsie, you can focus on building a great product instead of wrestling with confusing instructions. Happy users with access to clear information will ensure the success of your software company, and Docsie is the secret weapon to building that strong foundation.\n\nTo know more about how Docsie works, [click here](https://www.docsie.io/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained/)**!**\n\nWant to learn more? Why not read our guide on AI workflows in Docsie, and [how it makes documentation management ](https://www.docsie.io/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained/)[effortless](https://www.docsie.io/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained/).\n\n*Effective documentation is not only crucial for internal purposes but also enhances the user experience by providing clear and accessible information.*\n\n**Conclusion**\n\nThe beginnings of a SaaS company are both challenging and exhilarating. Founders and leaders must make informed decisions about market positioning, product development, and strategic partnerships to steer the ship. Consider the idea of outsourcing software development to create a robust MVP, and utilize tools like [Docsie](https://www.docsie.io/) to manage your documentation. That way, you can set a strong foundation for your SaaS company's growth and success.\n\n*Tired of documentation headaches? Try Docsie for free! Book a demo and experience the difference.*", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_zbt8zkPmHqKYs9d9n/banner_63_1e42ed49-beda-b54f-b547-2aee85824cd3.jpg", "summary": "As hundreds of businesses launch innovative products, you too have an idea for a SaaS product. But can you turn it into reality? Here are the top 4 steps every SaaS founder should know when launching a SaaS company!", "publish_date": "April 18, 2024", "categories": ["AI", "SaaS "], "status": 1, "path": "/blog/articles/the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders", "slug": "the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders", "previous": {"link": "../how-docsie-helps-in-transport-management-system", "title": "How Docsie Helps in Transport Management System?"}, "next": {"link": "../how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change", "title": "How-to utilize Tacit Knowledge for Long-Term Success Amid Rapid Organizational Change?"}}, {"title": "Impress Customers: 10 Amazing Product Documentation Examples", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C.", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "Documentation is an integral part of the product development process. As the product moves from a proof of concept to a reality, explanatory documentation is essential for educating customers on how to use your product.\n\nIn other words, in this timeline, the gap between creating a stellar product and ensuring users can unlock its full potential often lies in the quality of documentation.\n\nMany businesses grapple with the challenge of presenting information in a way that engages users, addresses their pain points, and provides comprehensive solutions. The result? Potential customers are left in the dark, existing users are frustrated, and missed growth opportunities.\n\n## Mastering Product Documentation\n\nProduct documentation is crucial for:\n- Educating customers on product use\n- Adding value to the product\n- Building customer confidence\n- Reducing support burden\n\n**Key highlights:**\n- 10 outstanding product documentation examples\n- Step-by-step guide to create detailed documentation\n- Practical tips for using Docsie to improve your documentation\n\nDiscover how to create engaging, comprehensive product documentation that enhances user experience and drives product adoption.\n\n### The World of Product Documentation\n\nWhat is the product for, what does it do, and how do they do it? These are some basic questions to be answered before a stakeholder interacts with the product.\n\nProduct documentation refers to the set of documents that provide information about a product, its features, functionalities, and usage. Product documentation is further bifurcated into two - System Documentation and User Documentation. They are divided based on their target audience and the type of information to be shared.\n\nProduct documentation serves as a comprehensive guide for users, customers, and stakeholders to understand, implement, and troubleshoot the product.\n\n**Let\u2019s use Docsie as an example!**\n\nDocsie is a product documentation platform. It allows users to create, edit, annotate, and publish documentation in an online knowledge portal. It\u2019s as simple as logging in, creating a new Docsie Book, and typing your first piece of content!\n\n### But Why Does an Impressive Product Documentation Matter?\n \n![But Why Does an Impressive Product Documentation Matter?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_A9fC9xSGFm3EYNgyB/why_cec30b50-4c9a-ad25-54b7-17dd021b6366.png)\n\n**1. Adds value to the product** - A comprehensive product documentation goes beyond the basic usage, offering tips, best practices, and use cases, enabling users to derive maximum value from the product.\n \n**2. Builds customer confidence in the product** - Clear and well-structured documentation instills confidence in users by empowering them with the knowledge needed to effectively use the product.\n \n**3. Reduced Support Burden** - Product documentation serves as a self-help resource, allowing users to troubleshoot issues independently. By addressing common queries through documentation significantly reduces the need for users to seek external support.\n\n**4. Time and Resource Savings** - Well-crafted documentation saves users time by offering quick access to information. Knowledge transfer is made seamless and quicker. Instead of spending valuable time searching for answers or waiting for support, users can efficiently resolve issues on their own.\n\n**5. Feature Exploration and Adaptability to Updates** - Documentation serves as a guide for users to explore and understand the full spectrum of product features. Additionally, it ensures users can smoothly adapt to updates and changes by providing clear information about new functionalities, improvements, or modifications.\n \n**6. Continuous improvement** - The practice of effective documentation includes mechanisms for user feedback and engagement. Valuable insights from users, help companies identify areas for improvement, address pain points, and enhance both the product and its accompanying documentation iteratively.\n \nHence from an easy-to-use interface to complex features and functions, Docsie helps you prepare more comprehensive explanations to drive the concept home for the stakeholders.\n\n\nIn this article, we will explore 10 of Docsie teams\u2019 favorite examples of amazing product documentation. Better yet? We will also show you how to make amazing product documentation of your own (inspired by our amazing examples!)\n\n**Let\u2019s dive in!**\n\n## 10 Amazing Product Documentation Examples \nBelow, you will find 10 amazing product documentation examples selected by the Docsie team. We will explore how to replicate features and functions, and create similarly amazing documentation of your own in Docsie! \n\n### 1 - Docker \nDocker is a container virtualization platform that enables software hosting within tiny, modular and individually isolated IT environments. The concept allows for multiple disparate services to be hosted on a single host operating system by splitting and sharing operating system resources between containers. >[Docker Documentation](https://docs.docker.com/) \n![Docker Documentation Portal Homepage](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/oywtjgyzfpsynkqslptj \"Docker Documentation Portal Homepage\") \nDocker has a formatted product documentation portal and presents all the essential information needed to download, install, and get up and running with Docker containers. It also shares multi-lingual product documentation, API reference documentation, and a frequently asked questions (FAQs) section at the bottom. For visual learners, there is also a video section in the bottom right.\n\nTo create a Getting Started section, let\u2019s use Docsie as an example. To start in Docsie, you must create an account, confirm your email address, load the Docsie Workspace dashboard, create a new Shelf, and create a new Book \u2013 that\u2019s the basics done! Create a framework of header titles for each section, write instructions, add pictures and hyperlinks and you will end up with a similar structure to below!\n\n![Example of Header Structure in Docker Documentation](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/ohzwitemzfuhcekepxex \"Example of Header Structure in Docker Documentation\") \n\n**The best part? Docsie does this for you automatically!**\n\n[See how this is done in Docsie, read the Docsie Quick Start guide!](https://help.docsie.io/?doc=/using-docsie/quick-start/) \n### 2 - Stripe \nStripe is an international payment processing platform with technical functionality that enables custom integrations and payment parameters using the Stripe command-line-interface (CLI). Its mission statement is to increase the GDP of the internet by building virtual economic infrastructure that streamlines eCommerce. \n\n[Read more about the Stripe CLI](https://stripe.com/docs/stripe-cli) \n\n\n![Stripe CLI documentation page with code highlighting examples](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/zpxindusvnjuriyzpock \"Stripe CLI documentation page with code highlighting examples\") \n\nThis Stripe page is known as technical product documentation. It explores how to use a CLI to create Docker containers (hello again!) and communicate with Stripe using nothing but terminal commands. On the page you will see a Table of Contents, code blocks with copy-paste functionality, and in-text hyperlinks. Docsie has code blocks, so let\u2019s explore how to use them\n> >[Check out this Code Blocks Example in Docsie](https://help.docsie.io/?doc=/publish-documentation-portal/plugins-extensions/add-code-highlighting/) > Copy this code ready to follow our example - `console.log('Hello World');` Open a Docsie Book in the Docsie Editor. The GIF below shows how to find the Code Block option in the toolbar, and contains a JavaScript example that prints \u201cHello World!\u201d ![Animated GIF showing how to add code blocks to Docsie Books](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/dvofsbntefhpqxzetglx \"Animated GIF showing how to add code blocks to Docsie Books\") In your Docsie Portal, code highlighting is applied to improve clarity for technical readers. Users can even copy the code with the handy clipboard icon! ![Live Docsie Portal rendering for code blocks example](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/cgnoqwpldvdycrhyzqzr \"Live Docsie Portal rendering for code blocks example\") \n> >[See how to apply the Code Highlighting plugin in Docsie!]\n> (https://portals.docsie.io/docsie/docsie-documentation/publish-documentation-portal/?doc=/plugins-extensions/add-code-highlighting/) \n\n### 3 - Apple\n The ubiquitous Apple! No, not the edible kind! Apple offers some excellent product documentation for its popular iPhone line of smartphones. In our Apple product documentation example, we have a version picker, table of contents, text and headers, and finally in-line images. \n ![Apple iPhone Documentation Page](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/xvuspkjrqcaxcncgqzbq \"Apple iPhone Documentation Page\") \n\nLet\u2019s explore version control in Docsie! >[Read our guide on managing versions in Docsie! ](https://help.docsie.io/?doc=/using-docsie/docsie-editor/managing-versions/) When reading documentation in a Docsie knowledge portal, readers can select a version using the version picker plugin. \n ![Version picker in Docsie Portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/vasmwlrjywxcrzbvjinl \"Version picker in Docsie Portal\") \n This allows readers to view historical product documentation \u2013 you know, for those slow pokes at the back who haven\u2019t updated yet! To create a new version in Docsie, use the version management tab in Docsie Editor. ![Version selection menu in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/cidsyyjlzvzipcoogjrn \"Version selection menu in Docsie Editor\") From here, click Add version + . ![Add Version button in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/nvsbfjwaqyniyqlnagvl \"Add Version button in Docsie Editor\") \n\nNext, choose a version number and version name before clicking the Add version button. It\u2019s that easy! Update the new version document with any feature changes, and let your customers find the latest (or late-ish) information! \n ![Add Version context options menu in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/ozelvlpwguxzksamascl \"Add Version context options menu in Docsie Editor\") \n ### 4 - Parse \n \n Parse is an excellent full stack software platform that provides open-source frameworks for application backends. Simply, it offers pre-made code resources that developers can trust when integrating with any development project. In the Parse documentation portal, there is a great documentation example in the form of compatibility tables. This monitors the compatibility of different architectures like Node.js and MongoDB with the Parse platform. \n \n ![Example version compatibility table on Parse website](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/hkytunqwvoqlcsnwymgk \"Example version compatibility table on Parse website\") \n\nLet\u2019s make this in Docsie! We can make a four column table similar to the Parse example using table blocks in Docsie. \n\n![Docsie table block icon with four column option highlighted](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/jwmmuikvpbcagcqtkqky \"Docsie table block icon with four column option highlighted\") Select the table block icon, then the four column option. As you type, use the Enter key to move along the columns. Use Ctrl + B on the keyboard to make text bold. Finally, add emojis using the symbol option. ![Replicated four column table in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/awevjvzwxxxmspzcsesz \"Replicated four column table in Docsie Editor\") ![Symbol selection menu in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/cunoxhrnzcfkcuncyqlq \"Symbol selection menu in Docsie Editor\") ![Emoji and symbol selection table for Symbol context menu in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/bbxeheaefvtzwkaeuavz \"Emoji and symbol selection table for Symbol context menu in Docsie Editor\") \n\n[Learn about the Docsie Editor toolbar.](https://help.docsie.io/?doc=/using-docsie/docsie-editor/adding-media/) \n\nThis is an easy way to write API documentation and technical software documentation. You can go further by adding hyperlinks to the Node.js website, or internal links to relevant user guides. Deliver your next API compatibility table in Docsie! \n ### 5 - Flutter \n Flutter is a UI toolkit created by Google to drive consistency in user interface design across mobile, web, desktop and embedded devices. It promotes fast UI design and development with an online code editor, and a layered container-based architecture allows for full customization. Flutter hosts a range of videos for users to watch and learn about the platform. As the platform is made by Google, YouTube is the logical choice for our example! ![Flutter YouTube video examples on page](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/gdcgtpfnocqjnrjxmffb \"Flutter YouTube video examples on page\") You can emulate this design in Docsie using video embed blocks! ![How to add video embed blocks to Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/aomjofizmdvjafyfpean \"How to add video embed blocks to Docsie Books using Docsie Editor toolbar\") Simply click within your Docsie Book, select the video embed icon, then copy the YouTube URL into the text field. You can do the same with Dailymotion, Vimeo and a range of other video hosting websites. We have a GIF showing this process so you can add your own videos into Docsie \u2013 give it a try! \n\n[Learn how to use the Docsie Editor toolbar.](https://help.docsie.io/?doc=/using-docsie/docsie-editor/adding-media/) \n ### 6 - Ionic Framework \n The Ionic Framework is an open-source UI toolkit for building performant desktop and mobile applications using HTML, CSS, JavaScript and other web technologies. It integrates with popular frameworks like Angular, React and Vue with various UI components, native device functions and theme support. Ionic has a great mobile phone example embedded in its site. Let\u2019s add a similar example to our Docsie Book using iFrame embeds! First, copy the code below:\n \n `` Next, click the code embed block in the Docsie Editor. Paste the iFrame embed code here, then click Save to continue. We have a GIF illustrating this process below. \n ![How to embed iFrame integrations in Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/vrigdonkwnbamjjpkfwu \"How to embed iFrame integrations in Docsie Books using Docsie Editor toolbar\") ![Live iFrame example in the Docsie Portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/gumyqdlpsdckgiosmlje \"Live iFrame example in the Docsie Portal\") \n\n>[See our official list of integrations using iFrame in Docsie!](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/) \n\n### 7 - DigitalOcean \nDigitalOcean is a cloud computing services platform that enables clients to host servers, virtual machines, databases and more. It offers dedicated Kubernetes services for scalable container applications, and managed solutions for web hosting, mobile apps, big data lakes and VPN services. DigitalOcean offers feedback functionality on its docs to collect user feedback and iterate on content. Let\u2019s explore how to do this in Docsie! \n>![DigitalOcean Docs page with feedback collection functionality example](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/qtyaynqicnsfojxakxtl \"DigitalOcean Docs page with feedback collection functionality example\") \n\nVocally is the equivalent feature for collecting feedback in Docsie. It allows users to leave a star rating, text feedback and even a video recording \u2013 sweet! ![How to access Docsie Vocally in the main Docsie Workspace menu](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/jobysqxbnhuglnpjbkoe \"How to access Docsie Vocally in the main Docsie Workspace menu\") \n\nHere, you can access any submitted Docsie Vocally feedback. Users have the option of a 1-5 star rating, and a short text explanation. Some users may be willing to leave a screen recording, helping you pinpoint the exact problem! \n![Live example of user feedback and video playback in Docsie Vocally dashboard](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/ktpgmveuafsztjjvigjx \"Live example of user feedback and video playback in Docsie Vocally dashboard\") Every Docsie customer gets access to Vocally, and it\u2019s invaluable in revealing the strengths and weaknesses in your documentation. You can\u2019t always get it right the first time, but you can get it right-er with the next iteration when your writers use Docsie Vocally! \n\n### 8 - Slack \n>Slack has arguably become the Whatsapp of the business world. The popular business instant messaging (IM) platform offers voice and video calls, image and GIF sharing, comment reply trees and more to organize and simplify business communications. Slack offers tooltips throughout its documentation portal to highlight important information, and callout related features. Let\u2019s replicate this in Docsie! \n>![Example of callout blocks in Slack documentation portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/rbxmfuwtimoecutilfjs \"Example of callout blocks in Slack documentation portal\") \n\nWe can make a tooltip like above using quote blocks in Docsie. \n\n[Learn how to use various Docsie Editor buttons.](https://help.docsie.io/?doc=/using-docsie/docsie-editor/adding-media/) \n\nSimply navigate to the Docsie Editor toolbar and select the quote block icon. Here, you can choose info, warning or question block types. We illustrate this in the animated GIF below. \n\n![How to add callout or quote blocks to Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/cientdcamlnfozadvsgw \"How to add callout or quote blocks to Docsie Books using Docsie Editor toolbar\") \n\nHere are some variations using info, warning and question quote blocks in a live Docsie Portal. You can additionally use question and warning blocks to create question-and-answer statements \u2013 flex your creativity using quote blocks in your next Docsie Book! \n\n![Live example of all three callout or quote block types in Docsie Portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/wrztunbzpesljcwarenw \"Live example of all three callout or quote block types in Docsie Portal\") \n\n### 9 - Rust \nRust is a programming language designed with speed in mind. It can prevent segfaults and guarantees processor thread safety. Rust can be used to create REST-API frameworks, communicate with database solutions like PostgreSQL and much more. The Rust Standard library contains in-line code snippets that work to simplify API documentation browsing. Let\u2019s match it in Docsie! ![Example documentation in Rust portal with markup code](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/hpcrwxzsnkqkojtoemru \"Example documentation in Rust portal with markup code\") The in-line code snippets include `Vec` and `Option` . We can do this in Docsie using the markup button. ![Markup toggle icon in Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/fgijgjarucvswdawsewg \"Markup toggle icon in Docsie Editor toolbar\") \n\nTo markup text as code, simply click-and-drag to highlight the text, then click the markup button. We have a GIF illustrating this process below.\n ![Animated GIF showing how to apply Markup to text in Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/diaerrmtfvogmuvqfylo \"Animated GIF showing how to apply Markup to text in Docsie Books using Docsie Editor toolbar\") The markup text also contains hyperlinks. This link should redirect to a glossary of terms explaining what the code snippet does. \n \n [Take a crash-course on how to create hyperlinks in Docsie.](https://help.docsie.io/?doc=/using-docsie/docsie-editor/extended-formatting-options/) \n\n### 10 - Yoast \nYoast is a search engine optimization (SEO) platform designed to help business optimize their WordPress sites, and improve knowledge on SEO best practices. The Yoast SEO plugin optimizes websites for better performance in Google search engine result pages (SERPS) to drive customer engagement. Yoast offers step by step guides using list headers in its documentation portal. We can replicate this with list headers in Docsie! \n![Example of step headers in Yoast documentation portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/okmupunyophvijddimng \"Example of step headers in Yoast documentation portal\") \n\nTo do this in Docsie, first create a Book and open the Docsie Editor. Next, click in the text field and select the list header option in the Docsie Editor toolbar. We have a GIF below illustrating this process. \n\n![Animated GIF showing how to add step headers to Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/jyzdfkehfmaxtlegporx \"Animated GIF showing how to add step headers to Docsie Books using Docsie Editor toolbar\") \n\nList headers are part of the HTML specification. In Docsie, list headers are great as they allow you to create direct links within your documentation. This means when users click a link, they are taken straight to the list header (rather than having to scroll or swipe!) \n\n![How to add video embed blocks to Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/lradwltxuqolxfmzxxwr \"How to add video embed blocks to Docsie Books using Docsie Editor toolbar\") \n\n[Learn more about Docsie Editor features.](https://help.docsie.io/?doc=/using-docsie/docsie-editor/understanding-docsie-editor/) \n\n## Steps to Create Detailed Product Documentation \n\n![## Steps to Create Detailed Product Documentation](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_pok02LkbgMMrVzIIg/steps_19ee21e0-07f8-2750-290a-4572b8d87d0f.png)\n\nCrafting detailed product documentation is essential for guiding users through your product's features and functions effectively. Follow these steps to ensure your documentation is comprehensive and informative:\n\n**1. Know thy Audience:** Begin by identifying your target audience and understanding their needs, knowledge levels, and challenges. Tailor your documentation to address their specific requirements and ensure it is accessible and easy to understand.\n\n**2. Define Documentation Scope:** Clarify the scope of your documentation by outlining the features, functionalities, and use cases you need to cover. Break down complex topics into manageable sections to ensure clarity and coherence.\n\n**3. Gather Information**: Collect all relevant information about your product, including user manuals, technical specifications, FAQs, and support resources. Consult subject matter experts and product developers to gather insights and details.\n\n**4. Organize Content**: Structure your documentation logically to facilitate easy navigation and information retrieval. Create a table of contents or navigation menu to outline the document hierarchy and guide users through the content seamlessly.\n\n**5. Write Clear and Concise Content**: Use clear and concise language to explain concepts, features, and procedures. Avoid technical jargon and provide examples, illustrations, and screenshots to enhance understanding.\n\n**6. Guide Them Step-by-Step:** Break down complex procedures into step-by-step instructions to guide users through tasks and processes effectively. Use numbered lists or bullet points to outline each step clearly and include tips, warnings, and troubleshooting advice where necessary.\n \n**7. Incorporate Multimedia Elements:** Enhance your documentation with multimedia elements such as images, videos, diagrams, and interactive tutorials. Visual aids can help users visualize concepts and procedures more effectively and improve overall comprehension.\n\n**8. Stay Consistent, Stay Sharp:** Maintain consistency in terminology, formatting, and style throughout your documentation to avoid confusion. Review and revise content regularly to ensure accuracy and relevance and update documentation promptly to reflect changes or updates to the product.\n\n**9. Test Documentation:** Before finalizing your documentation, conduct usability testing with representative users to identify any usability issues or areas for improvement. Gather feedback and make necessary revisions to optimize the usability and effectiveness of your documentation.\n \n\n## Use These Docsie Features to Your Advantage!\n\nThese 10 documentation examples show how beneficial user guides can be. Next time you create a user guide, use these Docsie tips and tricks to your advantage! Our chosen examples are great, but we know yours will be even better!\n\nDocsie is an end-to-end documentation management platform that businesses use to create web-based FAQs, product documentation, user guides, help docs, and user manuals. The platform features customer-centric collaboration, extensive embedding, tailored translations, and powerful publishing at your fingertips.\n\n[Start onboarding](https://app.docsie.io/onboarding/) today, and deliver delightful digital documentation with Docsie!\n\n**Frequently Asked Questions**\n\n **1. What are the most prominent challenges businesses face in creating effective product documentation?**\n **Ans**: Businesses often face challenges such as:\n - Maintaining consistency in documentation style and format. \n - Keeping documentation up-to-date with evolving product features.\n - Addressing diverse user needs and skill levels. \n Ensuring documentation accessibility across various devices and platforms.\n\n**2. What are the benefits of using dedicated documentation platforms over traditional methods?**\n **Ans**: Centralized storage, collaborative editing, version control, analytics, and seamless integration enhance productivity and efficiency. This makes the dedicated tools the go-to support system for product documentation over traditional methods.\n \n**3. How can businesses ensure their product documentation remains relevant and up-to-date?** \n**Ans**: To ensure product documentation remains relevant and up-to-date, businesses should establish processes for regular review and updates. This includes monitoring product changes and updates, gathering user feedback, and incorporating new information or features into the documentation promptly.\n \n**4. How can businesses ensure their product documentation remains accessible and inclusive for all users?** \n**Ans**: To ensure accessibility and inclusivity, businesses should follow accessibility guidelines (such as WCAG) to make documentation content perceivable, operable, understandable, and robust for users with disabilities. This includes providing alternative text for images, using readable fonts and color contrasts, and offering multiple formats for content consumption (such as HTML, PDF, and plain text).\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_y0yaRVdT6pogfb54r/banner_60_97a3df47-39c8-f67c-8882-5d5a85cff40e.jpg", "summary": "See 10 of the Docsie Team's favorite documentation examples, and learn how to copy and match the quality of these examples in the Docsie Editor.", "publish_date": "April 16, 2024", "categories": ["Product Documentation", "Best Practices", "Technical Writing", "API Documentation", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/impress-customers-10-amazing-product-documentation-examples", "slug": "impress-customers-10-amazing-product-documentation-examples", "previous": {"link": "../5-steps-to-take-to-develop-exceptional-customer-experience", "title": "5 Steps To Take To Develop Exceptional Customer Experience"}, "next": {"link": "../establishing-an-effective-internal-wiki-for-your-organization", "title": "Establishing an Effective Internal Wiki for Your Organization"}}, {"title": "How Docsie Helps in Transport Management System?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Digital transformation is happening left, right and centre. Companies across various industries are constantly on the lookout for technologies or solutions that can help them streamline their operations, improve efficiency, and better customer engagement. The transport sector is no exception. \n\nCompanies in the transport sector require effective management to ensure smooth operations, timely deliveries, and, ultimately, customer satisfaction. Docsie, a comprehensive documentation management platform, steps in to help these companies manage their information systems. \n\nLet's explore how Docsie helps in improving the transport management system. \n\n## Features of Docsie \n\n### 1. Customization of Portal Icons and Headers\n\nThe transport industry requires the ability to change digital platforms to reflect a company's brand identity. Docsie offers customization options for portal icons and headers so that you can ensure that your brand gets the visibility it deserves, especially among your own team members. This level of personalization improves the portal's visual appeal and creates a sense of familiarity and trust among users. \n\nMeanwhile, Docsie is also working to help companies customize their UI elements. With this, companies will be able to create a more engaging and interactive documentation experience. \n\n### 2. Video Timestamp Feature\n\nAdding multimedia, especially video, to documentation has become increasingly popular as it conveys complex information in an easy format. When it comes to videos used in documentation, the most important feature is a timestamp. \n\nDocsie's video timestamp feature is particularly beneficial for [transport management system](https://www.freightpop.com/), where instructional and procedural videos are common. The feature allows users to mark specific points within videos. It helps them to find and reference key information throughout the video. This is especially useful for training purposes. But it can also be used to explain complex transport processes. \n\n### 3. UI Customization for Business Plan Users\n\nDocsie is one of the most flexible documentation platforms offering UI customization options. The feature, available only for business plan users, provides companies with the capability to make changes to the user interface through CSS. Using the UI customization feature, companies can make UI changes and customize their documentation as they want. \n\nWhile this might incur additional monthly support costs, the investment is well justified by the improved user experience. This feature makes sure that companies can precisely shape their documentation portals to meet their unique operational and aesthetic needs.\n\n### 4. Single Sign-In Tokens \n\nSecurity and convenience are paramount for companies in the transport sector as they handle sensitive information. Keeping this in mind, Docsie provides a single sign-in token feature to companies aiming to simplify the login process while improving the security of their documentation databases. The feature, only available with an organization plan, minimizes the hassle of multiple logins. \n\nDocsie helps companies maintain a focus on their core operations. Using single sign-in tokens, companies can ensure that their documentation and information systems are both accessible and secure.\n\n## How Docsie Helps Transport Management Systems\n\n### Enhanced Documentation Access and Sharing\n\n**Centralized Documentation Repository:** Docsie acts as a centralized hub for all transport-related documentation. Easy access and management of critical documents like cargo handling guides, regulatory compliance manuals, and operation procedures can be achieved with Docsie. \n\n**Secure Sharing Mechanisms:** With Docsie, companies can securely share sensitive documents with stakeholders, including partners, regulatory bodies, and customers. By sharing with more stakeholders, companies can better their collaboration and transparency.\n\n### 2. Streamlined Content Management\n\n**Version Control:** Keep track of document revisions and updates. All stakeholders have access to the most current information, which is crucial for compliance and operational accuracy.\n\n**Content Organization:** Organize documentation into intuitive categories and shelves. By doing so, it becomes easier for users to find specific documents related to different aspects of logistics operations, such as customs clearance, freight forwarding, and inventory management.\n\n### 3. Advanced Search Functionality\n\n**Keyword Searches:** Users can quickly find information within extensive documentation using keyword searches. This significantly reduces the time spent looking for specific operational guidelines or compliance requirements.\n\n**Filtered Search Options:** Enhance user experience by allowing searches to be filtered by document type, date, relevance, and more. Users can easily find the exact information they need with ease.\n\n### 4. Interactive User Feedback and Analytics\n\n**User Feedback Loops:** Docsie lets users provide feedback directly on the documentation. Using this feature, companies can facilitate continuous improvement and make sure that content remains relevant and useful.\n\n**Analytics and Usage Reports:** Gain insights into how documentation is being used, which sections are most accessed, and where improvements can be made. \n\n### 5. Multilingual Support\n\n**Language Localization:** Docsie supports multilingual documentation, which is critical for global transport operations. With Docsie, companies can make their content accessible to international stakeholders in their native languages.\n\n**Automatic Translation Features:** Although not a substitute for professional translation, automatic features can provide quick translations of content. Overall, it can help in understanding and reducing language barriers.\n\n### 6. Enhanced Security Features\n\n**Data Encryption and Protection:** Make sure that all documentation stored and shared through Docsie is protected with state-of-the-art encryption. The high-grade security safeguards sensitive information related to logistics operations.\n\n**Customizable Access Controls:** Set granular access levels for different users. This limits the access of documentation to employees, partners, and customers only. \n\n## Conclusion\n\n[Docsie](https://www.docsie.io/) is one of the most versatile and powerful documentation tools available for the transport sector. The platform provides features that can help companies improve their documentation management, better user engagement, and support operational efficiency. \n\nDocsie's features like customization options, video timestamps, interactive guides, and single sign-in make sure that companies stay on top of their game and ahead of the market competition. And that's the main reason why opting for Docsie for all your documentation needs will be key to staying ahead in the race.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ich4wn7CfBwtAkkKg/banner_62_2_f6c6916d-f4cf-013d-5673-3b3490983b45.jpg", "summary": "This article talks about how how Docsie helps in improving the transport management system - Story!", "publish_date": "April 12, 2024", "categories": ["AI", "Transport Management System"], "status": 1, "path": "/blog/articles/how-docsie-helps-in-transport-management-system", "slug": "how-docsie-helps-in-transport-management-system", "previous": {"link": "../5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management", "title": "5 Reasons Docsie is the Must-Have Tool for Modern Knowledge Management"}, "next": {"link": "../the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders", "title": "The Beginnings of a SaaS Company - Key Considerations for Founders & Leaders"}}, {"title": "5 Reasons Docsie is the Must-Have Tool for Modern Knowledge Management", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Every organization is swimming in a sea of information. From emails and documents to presentations and videos, keeping track of everything can be a nightmare. \n\nFinding the information you need feels like searching for a needle in a haystack. It's a real challenge to keep everything organized and even harder to find the exact piece of information you need when you need it.\n\nThat's where the concept of knowledge management comes into play. It's a method that helps companies capture, sort, and share knowledge so everyone can access the right information at the right time.\n\n*And that's where Docsie comes in.***\n\n## Streamline Your Documentation Workflow with Docsie\n\nDocsie is a modern knowledge management tool that can help your organization overcome the challenges of information overload.\n\n*A typical employee spends almost 2 hours every day just hunting down information they need to do their job, according to a study by McKinsey & Company. AI documentation can be a lifesaver, cutting that search time in half.\n\nDocsie steps in to make this process smoother. By using artificial intelligence (AI) in documentation, Docsie helps businesses manage their knowledge more effectively. AI has already been shown to improve how we handle documents, making it easier to create, update, and find them. This leads to a big time-saver for employees, who can find information up to 30% faster, according to some studies.\n\nThere's even more to explore when it comes to AI's role in documentation. It also helps in reducing errors, ensuring that documents are always accurate and reliable. Plus, it makes collaboration between team members much simpler, as everyone works with the most current and consistent information. This is especially important for technical documents, which need to be precise and up-to-date.\n\n*I**t's a must-have tool for anyone who wants to work smarter, not harder!***\n\n**Here are five reasons why Docsie is the must-have tool for modern knowledge management:**\n\n### Centralized Knowledge Base\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_zh0D6glcVNq7JfzPB/image1.jpg)\n\nDocsie allows you to build, share, and manage enterprise knowledge bases with ease. It serves as a Single Source of Truth, ensuring that all stakeholders have access to the same, up-to-date information.\n\n**Suppose a coffee store start-up uses Docsie to centralize all their coffee brewing guides. Now, baristas across all locations can pull up the same instructions for a consistent cup every time.**\n\nAnother example can be taken of an Electronics company that has just launched a new smart thermostat. The product team updates the Docsie knowledge base with the latest information, including installation procedures and energy-saving tips. \n\nNow, when the sales team is pitching to clients, they can quickly access the most current details to answer questions confidently. Similarly, customer support agents can use Docsie to resolve queries efficiently, ensuring customers get accurate and consistent support.\n\n*This way, Docsie acts as the central hub for all of the business' vital product information, keeping everyone on the same page.*\n\n### Versatile Documentation Options\n\nWhether it's product docs, help centers, chatbots, user manuals, or SOPs, Docsie provides a versatile platform to create and maintain various forms of documentation. Its markdown and WYSIWYG editor ensures that technical and non-technical users alike can contribute effectively.\n\nOne example could be a tech support service, which uses Docsie to maintain a library of troubleshooting articles and how-to guides. This makes it easy for both their staff and customers to find solutions.\n\nConsider another example where a Plumbing Company has a range of how-to guides on fixing common plumbing issues, like leaky faucets or running toilets. These guides are written in simple language and include step-by-step instructions with images.\n\nWith Docsie's user-friendly editor, the team can easily update these guides whenever there's a new plumbing technique or tool they want to share. This helps both their staff stay informed, and provides their customers with an easy-to-understand resource for minor repairs they can do at home.\n\n### 3. Multilingual Support and AI Integration\n\nDocsie lets you manage multiple versions and languages for global reach, while its AI-powered chatbots and content creation boost user engagement and understanding.\n\nFor example, an international e-commerce platform can use Docsie to offer product manuals in multiple languages, while AI-generated FAQs provide instant help to customers worldwide.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_PsColCdNTzzVzyJ41/image2.jpg)\n\n### 4. Analytics and Feedback Integration\n\nUnderstanding how readers use your documentation is vital for continuous improvement. Docsie's analytics features provide insights into user behavior, while feedback options allow for direct user engagement and iterative development.\n\nSuppose a fitness app uses Docsie's analytics features to see which workout guides are most popular and gather user feedback to improve their content targeting.\n\nConsider another example of a cooking app. Docsie's analytics allow app developers to see which recipes are most viewed and followed. This data helps them understand the users' preferences, such as if quick dessert recipes are more popular than elaborate main courses.\n\nAdditionally, if several users suggest adding more vegan options, the developers can use this feedback to update their content and include more vegan recipes.\n\n### 5. Dynamic Content and API Support\n\nDocsie isn't just a static repository; it's a dynamic platform that supports content embeds and API documentation. Imagine having Docsie right now. Your knowledge base would constantly learn and adapt alongside your products and services, ensuring real-time updates and integrations.\n\nFor example, a software development tool can use Docsie to keep its API documentation up-to-date, allowing developers to integrate its features seamlessly into new apps.\n\n**Let's Summarize why Docsie is the must-have tool for modern knowledge management-**\n\n|What Docsie Offers?|What is it?|Why is it Important?|\n|-|-|-|\n|Centralized Knowledge Base|It is a repository where information is stored, organized, and shared. It serves as a self-service resource for product, service, or company-related data.|Streamlines information access, enhancing productivity and decision-making. Supports customer service and employee training. Also makes a more efficient work environment.|\n|Versatile Documentation Options|It refers to a range of tools and features that enable the creation, organization, and maintenance of various types of documentation.|Streamline business processes and enhance productivity by providing clear, accessible information.|\n|Multilingual Support and AI Integration|It enhances user experience by providing personalized service in multiple languages through AI-driven communication tools.|Expand global reach and improve customer satisfaction by offering services in multiple languages.|\n|Analytics and Feedback Integration|This involves using analytical tools to assess and integrate user feedback for improved decision-making and service optimization.|Drive product improvement and strategic decision-making through insightful customer feedback and data analysis.|\n|Dynamic Content and API Support|This means delivering personalized content that changes based on user behavior and preferences, often facilitated by APIs.|Personalize user experience and maintain engagement with content that adapts to user behavior and preferences.|\nUsing AI to handle documents makes writing and updating important information easier. It truly transforms how teams use their shared knowledge. With Docsie, you're not just keeping track of info; you're giving your team the knowledge they need when they need it. This helps everyone work smarter.\n\n**Final Words**\n\n[Docsie ](https://www.docsie.io/) is more than just a documentation tool ; it is a powerful knowledge management tool that can help your organization improve communication, collaboration, and productivity. With Docsie, your employees will always have the right knowledge, at the right time!\n\n*Ready to see how Docsie can help your organization? Try a Demo Today!***", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_AHW2uVQTF5ieoA2wB/banner_61_b86a8e16-5a26-f963-e421-9a26126cb210.jpg", "summary": "Docsie is a modern knowledge management tool that can help your organization overcome the challenges of information overload.", "publish_date": "April 09, 2024", "categories": ["Product Documentation", "Documentation Workflow "], "status": 1, "path": "/blog/articles/5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management", "slug": "5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management", "previous": {"link": "../lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs", "title": "Lost in a Maze of PDFs? Find Your Way with Searchable PDFs"}, "next": {"link": "../how-docsie-helps-in-transport-management-system", "title": "How Docsie Helps in Transport Management System?"}}, {"title": "Lost in a Maze of PDFs? Find Your Way with Searchable PDFs", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Nowadays, PDF files are a very important and popular document format. They provide an easy means to convey information, preserve formatting, and make sure there is unity of style across various platforms. However, the most significant problem with PDFs can be their unsearchable nature. Visualize that you have a wealth of data that you can't easily sort through trapped in a single document. This may be very frustrating and a distraction that could reduce your output.\n\nThe pleasant side of the story is that there are several ways to make PDFs searchable, and the following guide will present the most efficient ways.\n\n## Benefits of Searchable PDFs:\n\n1. Enhanced productivity\n2. Improved information accessibility\n3. Boosted collaboration\n\n## 5 Methods to Make PDFs Searchable:\n\n1. Utilizing Optical Character Recognition (OCR)\n2. Checking for existing searchability\n3. Using online conversion tools\n4. Leveraging paid software\n5. Docsie's effortless searchable PDF solution\n\n## Tips for Maximizing Searchability:\n\n- Use descriptive file names\n- Employ proper formatting\n- Consider using bookmarks\n\nSearchable PDFs transform static documents into dynamic information sources, improving efficiency and knowledge sharing within organizations. Docsie offers an automated solution for creating and managing searchable PDFs, streamlining the process without additional software or manual work.\n\n\n## Why Make PDFs Searchable?\n\n![Why Make PDFs Searchable?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_jlxXevoHVgfgPUm19/image1.png)\n\n[Source](https://artificio.ai/product/search-pdf)\n\nSeveral advantages come from making PDFs searchable. Here are a few:\n\n**1. Enhanced Productivity:**\n\nAn investigation by[ ](https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/the-social-economy)[McKinsey Global Institute](https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/the-social-economy) demonstrated that knowledge workers spend approximately 1.8 weeks per year hunting and recovering information. Unsearchable PDFs would incur time wastage as instead of scrolling through page after page, you'd have to scroll through the whole PDF. A searchable PDF gives you the ability to search for information you want simply by entering a keyword you are looking for.\n\n**2. Improved Information Accessibility:**\n\nA survey reported that[ ](https://investor.manpowergroup.com/news-releases/news-release-details/talent-shortages-record-high-45-employers-around-world-report)[45 percent](https://investor.manpowergroup.com/news-releases/news-release-details/talent-shortages-record-high-45-employers-around-world-report) of employees claimed they have difficulty finding the information they need to perform their job well. Enabling the search function of the documents guarantees that this information can be used by everyone who needs it.\n\n**3. Boosted Collaboration:**\n\nSearchable PDFs can greatly enhance collaboration among the team members by providing the ability to find relevant information very quickly within the document. This has a particular effect when it comes to projects that require collaboration.\n\n## Pros and Cons of Searchable PDFs:\n\n|Feature|Pros|Cons|\n|-|-|-|\n|Searchability|Faster information retrieval, improved accessibility, enhanced collaboration|May require additional processing time (depending on the method)|\n|Text-based content|Easier to search and edit|Requires OCR for scanned documents|\n|File size|Can be smaller than image-based PDFs|File size may increase with embedded searchability features|\n|Security|Password protection and encryption can be applied to searchable PDFs|These searchable PDFs require additional security measures to protect sensitive information|\n|Archiving|Searchable PDFs can be easily archived and retrieved|Long-term archiving of certain searchable PDF formats may require specific software|\n \n\n## 5 Methods to Make PDFs Searchable\n\nThe PDFs can be made searchable in several ways, which have benefits and shortcomings. Here's a breakdown of the most common approaches:\n\n### 1. Utilizing Optical Character Recognition (OCR)\nThis technique is perfectly suitable for PDFs with text in image format. OCR technology is a process of converting scanned text to a searchable format. Many online tools and software programs offer OCR capabilities, including many online tools and software programs offer OCR capabilities, including:\n\n1. [Adobe Acrobat Pro DC](https://www.adobe.com/es_eu/acrobat/acrobat-pro.html) (Paid program)\n\n2. [Smallpdf](https://smallpdf.com/) (Free online tool with a limited amount of options)\n\n3. [ ](https://xodo.com/)[Xodo](https://xodo.com/) ( a free mobile app with OCR functionality).\n\n \n\n### 2.Checking for Existing Searchability:\nThe text of not all PDFs is the same. Some PDF files are already designed as searchable documents because they were created with a text layer embedded in the document. If you try to highlight the text in the PDF with your mouse, that is usually a strong indication that the document is locked. If the text is highlighted, it may be already done by the search engine.\n\n### 3.Utilizing Online Conversion Tools\n\nMany online conversion tools are available that can help you convert your PDF document into a searchable format, including a Word document. The tool usually uses the OCR technology to extract the text from the PDF document. Here are a couple of popular options to make searchable PDFs:\n\n1. [PDF2Go](https://www.pdf2go.com/)\n\n2. [ ](https://www.ilovepdf.com/)[Ilovepdf](https://www.ilovepdf.com/)\n\n \n\n### 4.Leveraging Paid Software\n\nFor advanced users looking for more powerful features, commercial software like Adobe Acrobat Pro DC has a complete set of tools for creating and managing searchable PDFs. These programs usually include high-quality OCR as well as editing options.\n\n### 5.Docsie's Effortless Searchable PDF Solution (Most Efficient)\n\n\n\nDocsie, a popular document management service, makes it possible to create and store searchable PDFs. Docsie makes PDFs that are searchable upon uploading of documents. This means you won't need to go through the hassle of manually digitizing or installing other software. This way, your team members can get instant access and search; this is reported to boost the productivity of the team.\n\nDocsie's simple search feature makes it possible to locate any information inside your PDFs in just seconds, which ultimately improves your team's[ ](https://site.docsie.io/centralized-team-collaboration-and-project-management)[collaboration](https://site.docsie.io/centralized-team-collaboration-and-project-management) and increases knowledge sharing among your organization.\n\nHere are some additional tips for maximizing the searchability of your PDFs: Here are some additional tips for maximizing the searchability of your PDFs:\n\n* **Use descriptive file names:** This way you may find the particular PDF file when you search by its file name. In contrast to \"**Report_Oct2023.pdf**\", choose \"**Marketing_Campaign_Performance_Report_October_2023.pdf**\" instead. Such a name is not only more informative but also more searchable in our Docsie system.\n\n* **Employ proper formatting**: The use of headings, subheadings, and bullet points can improve the readability and searchability of your PDFs. Search engines commonly rank well-structured documents higher in search results, thus making them easy to find.\n\n* **Consider using bookmarks:** Bookmarking is useful for moving around a lengthy document, especially those with more than one division. They provide the means to directly go to the desired part of the document, which will save users a lot of time.\n\n## Conclusion\n\nUtilizing these techniques will serve to take your PDFs from being just static documents to becoming dynamic information sources. The users and teams are exposed to a variety of advantages with searchable PDFs. The searchable PDFs act as a great tool helping to contribute to productivity, make information available, and facilitate[ ](https://site.docsie.io/documentation-collaboration-software)[collaboration](https://site.docsie.io/documentation-collaboration-software).\n\nAmong all the ways mentioned, Docsie, is undoubtedly, a quick and convenient method of not only creating but also managing searchable PDFs. Its automated searchability functionality bypasses the requirement for further software or laborious work on your part, thereby saving you time and effort. With Docsie, your PDFs are now easily searchable and available; this consequently leads to the team's ability to use information to the best of their advantage, and ultimately, to their success.\n\nAre you ready to harness the unlimited capabilities of searchable PDFs?[ ](https://www.docsie.io/)[Docsie](https://www.docsie.io/) has a free trial option, hence you can start using the product and see the benefits it brings in real-time and how it can transform your document management processes.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_UdhU7h2MUrMORrSZ3/banner_59_294a943e-57a9-8686-c4a7-73509e768947.jpg", "summary": "Struggling to find information in your PDFs? Worry not! This guide explores how to make PDFs searchable; boosting productivity and saving you time!", "publish_date": "March 28, 2024", "categories": ["AI", "PDF"], "status": 1, "path": "/blog/articles/lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs", "slug": "lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs", "previous": {"link": "../what-is-an-interview-as-a-service-and-why-should-you-get-it", "title": "What Is An Interview-As-A-Service And Why Should You Get It?"}, "next": {"link": "../5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management", "title": "5 Reasons Docsie is the Must-Have Tool for Modern Knowledge Management"}}, {"title": "What Is An Interview-As-A-Service And Why Should You Get It?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "How do you stand out when almost four out of five recruiters find it cumbersome to procure the right talent and fill vacant positions? The answer is quite simple. All you have to do is rely on technology. To make it clear, you must utilize the power of an interview-as-a-service platform.\n\nAs a recruiter, you already know hiring involves various steps, and it's so much more than sifting through a set of resumes. And when you have the right tool to back you up, the entire process becomes hassle-free. This is one of the reasons why there has been a 67% increase in the usage of video interviews. \n\nSo, in this article, we bring you everything you must know about [Interview as a Service](https://incruiter.com/) and why you should get it. \n\n## What is An-Interview-As-A-Service?\n\nInterview-as-a-service platforms simplify hiring by outsourcing the interview process to experts. This service ensures efficient, unbiased, and standardized assessments, which saves valuable time for recruiters and companies. In fact, 47% of recruiters rely on video interviews to cut their time by half.\n\nBy leveraging a robust platform, you also get a thorough evaluation of candidates' skills and cultural fit. This approach is beneficial because it enhances objectivity and reduces the risk of biased decision-making. \n\nFurther, interview-as-a-service provides scalability and improves businesses' ability to handle varying interview volumes effectively. \n\nThis optimizes the hiring process and promotes better candidate experiences. It also increases the likelihood of securing top talent for your organization.\n\n## Why Do You Need Interview-As-A-Service?\n\nNow, let's look at all the reasons why you need AI interviews to help you out. \n\n### 1. Expertise and Efficiency\n\nSpecialized interview services have experienced professionals who excel in conducting interviews. For instance, with InCruiter, you are privy to 3000+ experts across 250+ technologies who can conduct the best interviews on your behalf. Their expertise can streamline the hiring process and ensure a thorough evaluation of candidates.\n\n### 2. Time Savings\n\nOutsourcing interviews and opting for AI interviews can save the internal team valuable time. By leveraging external services, you can focus on your core operations and strategic objectives while dedicated professionals handle the interview process.\n\n### 3. Access to Diverse Talent\n\nSome interview services may have a broader network and access to a more diverse pool of candidates. So, when you choose a strong interview-as-a-service platform, it becomes easier to onboard the perfect candidate, as borders don't come into play. This can be especially beneficial if you are seeking to enhance diversity and inclusion in the workforce.\n\n### 4. Scalability\n\nInterview services provide scalability by swiftly responding to hiring surges, optimizing resources, offering flexible engagement models, accessing specialized expertise, leveraging scalable technology solutions, and ensuring cost efficiency. This enables organizations to adapt quickly to fluctuating hiring demands without compromising on quality or overspending on internal resources.\n\n### 5. Standardization\n\nExternal interview services may follow standardized processes and assessment criteria. So, you know you onboard a consistent candidate who has made his way through with fair evaluation. Standardization helps reduce bias and promote objectivity in the hiring process.\n\n## Wrapping Up\n\nAs you can see, interview-as-a-service is exceptional for modern hiring needs. Outsourcing interview services to skilled professionals simplifies the recruitment process and allows for a fair and thorough evaluation of candidates. \n\nThis service not only saves time but also promotes objectivity and curbs any biases in decision-making. The scalability of the platform accommodates varying interview volumes. It even offers flexibility for businesses. Try it today to elevate your hiring process.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_GeW2taiXQx3ItWItJ/banner_58_ee0d5cdf-103c-001b-1ad1-5a6112837243.jpg", "summary": "So, in this article, we bring you everything you must know about Interview-as-a-Service and why you should get it. ", "publish_date": "March 22, 2024", "categories": ["Interview-As-A-Service"], "status": 1, "path": "/blog/articles/what-is-an-interview-as-a-service-and-why-should-you-get-it", "slug": "what-is-an-interview-as-a-service-and-why-should-you-get-it", "previous": {"link": "../secret-to-effortless-documentation-docsies-ai-workflows-explained", "title": "Secret to Effortless Documentation? Docsie\u2019s AI Workflows Explained"}, "next": {"link": "../lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs", "title": "Lost in a Maze of PDFs? Find Your Way with Searchable PDFs"}}, {"title": "Secret to Effortless Documentation? Docsie\u2019s AI Workflows Explained", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "So, you have just launched a new update of your software, and the support team is bombarded with questions from users within hours. The reason? Obsolete or unclear documents. Although there is no one-size-fits-all method to eliminate unnecessary products or development errors, high-quality[ ](https://ijcsi.org/papers/IJCSI-10-5-1-223-228.pdf)[software documentation](https://ijcsi.org/papers/IJCSI-10-5-1-223-228.pdf) can considerably reduce both risks.\n\nIn today's fast-paced software development world, documentation is no longer an afterthoughts it's a lifeline for users and your produc's key distinguishing feature. However, keeping the documentation current can be likened to waging an unending battle against time and resources.\n\nThis is exactly where AI workflows come in. This approach leverages machine learning technologies to simplify the process of documentation while allowing you more freedom to build great software instead.\n\n## What are AI Workflows? \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_a12BB8F4f2L67Tw8g/image1.png)\n\nConsider a system that learns from your existing[ ](https://www.docsie.io/blog/articles/how-to-create-appealing-product-documentation/)[documentation](https://www.docsie.io/blog/articles/how-to-create-appealing-product-documentation/), improves on it, and can even generate its content. This is what AI workflows do. These systems, by applying machine learning algorithms analyze your writing style, discover trends in your documentation structure and client habits, as well as take care of repetitive tasks such as formatting of content and checking the style. It's like having an assistant who doesn't get tired but on top of this also recognizes areas in which you could improve your documents for clarity and user-friendliness.\n\n## The Challenges Faced By Traditional Documentation Workflows\n\nHowever, before discussing the advantages of AI workflows, one must understand the problems contained in traditional[ ](https://www.docsie.io/documentation/)[documentation](https://www.docsie.io/documentation/) processes:\n\n ** 1. Time-Consuming**\n\n** 2. Inconsistent Quality**\n\n**3. Limited Reusability**\n\n**4. Outdated Information**\n\n**5. Lack of Collaboration**\n\n## The Benefits of AI Workflows in Documentation:\n\n![Benefits of AI Workflows in Documentation](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_5Qrn2UvJhvSJomHTG/image2.png)\n\nThe advantages of AI workflows are numerous: \n\n|Benefit|Description|\n|-|-|\n|Increased Efficiency|AI mechanizes activities such as formatting of content, style checking, and image resizing, leaving technical writers to take on strategic tasks.|\n|Improved Quality|AI reads through the content to verify its clarity, consistency, and accuracy, ensuring that the document is of high quality.|\n|Faster Time to Market|AI can do routine tasks quickly, allowing more time to focus on the process of product development.|\n|Reduced Costs|A lean documentation system translates into cost reduction in the future.|\n|Enhanced Collaboration|AI workflows help build a partnership between technical writers and subject matter experts.|\n|Personalized Content|To get the most out of AI, documentation is adapted to specific audiences and learning styles (future capability).|\n|Deeper Analytics|AI as a tool of inspection, enabling analysis of how documentation is consumed, allowing for constant upgrades (future possibilities could be).|\n \n\n## How Docsie Makes AI Workflows Even Better:\n\n*I**mage idea: **On one side, a technical writer is seen to be heavily engrossed in paperwork. In contrast, the other side shows an early writer who appears relaxed and laid back with a Docsie user interface that contains AI-powered functionalities such as content audit and suggestion bubbles on its screen.*\n\n \n\nAre you bored with conventional artificial intelligence documentation tools?[ ](https://www.docsie.io/)[Docsie](https://www.docsie.io/) has the answer. The following five key points show how Docsie can make your documentation process more streamlined and help you create great user experiences:\n\n \n\n### Evolving Intelligence\n\nGo beyond static analysis. This suggests that, unlike other[ ](https://www.docsie.io/features/)[software](https://www.docsie.io/features/), Docsie's AI learns from users actions by pointing out areas for improvement and anticipating what needs to be included in the content. Therefore, your documentation becomes smarter over time as it understands the user's behavior.\n\n \n\n### Platform Freedom\n\nNo more disruptive migrations. Specifically, these AI workflows can fit into your existing documentation tools and platforms without causing any disruptions. Proper leveraging on machine learning capabilities instead of starting afresh will allow for an easy transition keeping in mind that you will still use those tools that you have been using before.\n\n \n\n### Human Expertise at Your Fingertips\n\nIn some cases, there is nothing more important than human knowledge even if AI is quite powerful. Through fostering a vibrant community of technical writers, they ensure access to a talent pool for collaboration and quality assurance. Additionally, their marketplace links you with skilled writers for hire ensuring the right human touch when needed most.\n\n### Streamline Your Workflow for Effortless Collaboration\n\nTechnical writers and subject matter experts can collaborate easily with Docsie. Through AI, clear communication is facilitated such that everyone is on the same page, leading to more efficient documentation creation.\n\n### Stay Ahead of The Curve by Future-proofing your Documentation\n\nDocsie constantly advances and exceeds the boundaries of AI-powered documentation. By using Docsie, you'll benefit from continuous progressions and ensure that your documentation stays at the forefront of user experience.\n\nThrough Docsie, you will be able to unlock the full potential of AI workflows, create exceptional documentation, and equip them with vital information essential for their success.\n\n## Documentation Evolved - A Glimpse into the Future of AI Workflows\n\n*I**mage: **A Docsie-branded roadmap illustrated. The road becomes a road towards a futuristic city which is the symbol of AI-powered documentation in the future. The icons of future features (e.g., custom content, predictive maintenance) can be placed on the road using a signboard.*\n\nThe future of AI[ ](https://site.docsie.io/api-documentation-tool)[documentation workflows](https://site.docsie.io/api-documentation-tool) is undoubtedly loaded with opportunities that are poised to revolutionize the way we create and consume documentation. \n\n**1. The Rise of the Documentation Robot**\n\nThe AI is about to take over more and more of the documentation jobs. Think about a world where AI does not only take care of formatting and style checking but is also able to go further and do things like generate basic content drafts or summarize complex features. This enables human writers to concentrate on high-level strategy, user experience maximization, and creative aspects of documentation.\n\n**2. Content Tailored Like a Bespoke Suit**\n\nAI will be able to personalize user's experience to a whole new level. Think of documentation that can be customized based on the user's needs, learning styles, and even writing preferences. Content would be delivered in the manner that is most resonant to the user, so the overall process would be more intuitive and engaging.\n\n**3. Data-Driven Documentation Decisions**\n\nAI will become a powerful analytics tool, giving deeper insights into the way documentation usage is being monitored. This data will be crucial for content structure optimization, determining the areas that require improvement, and, most importantly, ensuring that the documentation will satisfy the user's needs. Think of yourself as someone who can identify the problematic parts of your documentation and make data-guided decisions to make it easier for users to understand.\n\n**4. Predictive Maintenance for Your Documentation**\n\nArtificial Intelligence workflows will be predictive in the future. Visualize a mechanism capable of answering user questions in advance or detecting any issues before they occur. AI can also highlight potential pre-emptive updates to your documentation so that it remains current and meets users' needs even as the product undergoes modifications.\n\n **5. A Symbiotic Relationship Between AI and Humans**\n\nAI is not going to replace human writers in the future but rather it will collaborate with them. AI will act as a robust extension tool, allowing writers to work faster and more accurately. Humanity will always be essential for the creation of stylish content, but AI will be in charge of the repetitive and boring tasks, leaving room for writers to deal with the more creative parts.\n\nThese are just a few of the possible exciting opportunities that will be available as AI workflow progresses. Docsie is at the epicenter of this change, always innovating to guarantee that you have the tools you need to make your documentation unique.\n\n## Final Thoughts\n\nIn conclusion, AI workflows can help you automate repetitive tasks, increase quality and efficiency, and make collaboration easier. While traditional AI tools are often very rigid, AI workflows in Docsie are not static: they develop their intelligence, are platform-agnostic, provide access to human knowledge, make collaboration easy, and future-proof your projects. Are you ready to take advantage of the cutting edge of AI workflows? \n\nBe part of the next-generation documentation with a free[ ](https://www.docsie.io/self-writing-documentation/pricing/)[Docsie trial today](https://www.docsie.io/self-writing-documentation/pricing/) and let yourself experience the future of documentation!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_VnN03wIeuN5Ia3uPp/banner_57_21fe4d67-8612-22d6-4c11-8ec245b397a4.png", "summary": "This blog explores how AI workflows are changing documentation. Learn about challenges in documentation and the transformation that comes with introducing AI workflows in your documentation process.", "publish_date": "March 20, 2024", "categories": ["AI"], "status": 1, "path": "/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained", "slug": "secret-to-effortless-documentation-docsies-ai-workflows-explained", "previous": {"link": "../streamlining-the-production-role-of-knowledge-management", "title": "Streamlining the Production: Role of Knowledge Management!"}, "next": {"link": "../what-is-an-interview-as-a-service-and-why-should-you-get-it", "title": "What Is An Interview-As-A-Service And Why Should You Get It?"}}, {"title": "Streamlining the Production: Role of Knowledge Management!", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Streamlined processes and knowledge transfer are the cornerstones of manufacturing. In the modern age of fluctuating dynamics, the ability to withstand tough competition will entail a thorough knowledge management strategy. However, contrary to popular belief, what exactly is knowledge management and what are the benefits of it to the manufacturing sector?\n\n## Knowledge Management 101\n\nKnowledge management (KM) refers to creating, storing, transferring, and utilizing knowledge and information within an organization. In the context of manufacturing, this translates to capturing the collective expertise of your workforce's from seasoned veterans to recruits and making it readily accessible to all.\n\n\n## The High Cost of Fragmented Knowledge in Manufacturing\n\nImagine a situation where every new employee who joins the production line must learn everything just from experience or through colleagues who have not been properly briefed. This not only means the time and resources are wrongfully used, but also it increases the risk of mistakes from having the data everywhere. As per the[ ](https://scholarhub.ui.ac.id/cgi/viewcontent.cgi?article=1049&context=jid)[findings](https://scholarhub.ui.ac.id/cgi/viewcontent.cgi?article=1049&context=jid), companies with bad knowledge management experience comparatively have a higher rework rate, hence the associated money loss would be substantial.\n\n \n\n## A Knowledgebase Management System: The Missing Piece in Your Puzzle\n\n\nA well-implemented knowledgebase management system (KBMS) eliminates this knowledge silo by centralizing essential information in a single, easily accessible platform. Here is a breakdown of benefits in a comprehensive table.\n\n|Benefit|Description|Impact|Cost|\n|-|-|-|-|\n|Reduced rework rate|Standardized procedures and readily available knowledge minimize errors and inconsistencies.|Increased product quality, efficiency, and reduced waste.|Investment in KBMS, content creation, and user training.|\n|Improved training efficiency|New employees can learn from readily available resources, reducing onboarding time and associated costs.|Reduced training time, improved employee retention, and faster knowledge transfer.|Content creation and maintenance costs.|\n|Enhanced problem-solving|Easy access to knowledge empowers workers to troubleshoot issues independently, minimizing downtime.|Increased productivity, improved first-call resolution rates, and reduced reliance on senior personnel.|Training on effective knowledge utilization and troubleshooting techniques.|\n|Collaborative knowledge sharing|A Centralized platform facilitates knowledge exchange and fosters continuous improvement.|Improved innovation, identification of best practices, and collective problem-solving capabilities.|Fostering a culture of knowledge sharing and incentivizing contributions.|\n|Improved communication and knowledge transfer|Multilingual support ensures clear communication across diverse teams.|Reduced errors due to miscommunication and improved collaboration in a globalized environment.|Costs associated with multilingual content creation and maintenance.|\n|Offline access to information|Critical knowledge remains accessible even in areas with limited internet connectivity.|Improved decision-making at the point of need and reduced disruptions due to connectivity issues.|Potential costs associated with offline content management and synchronization.|\n \n\n## Docsie: Your Knowledge Management Powerhouse\n\nWith Docsie, a knowledgebase management system designed for manufacturers, it is possible to improve the organization of operations and the full power of[ ](https://site.docsie.io/internal-knowledge-base)[knowledge management](https://site.docsie.io/internal-knowledge-base).\n\nAs Philippe, CEO of Docsie, rightly states:\n\n> *\"**Manufacturing companies need a way to create product manuals at scale. We see companies using Docsie on assembly lines and to publish product education portals for their users. We are also seeing many customers leverage Docsie to produce print-friendly user manuals and web user manuals from the same data source, and this is what Docsie excels at.\"***\n\n### Docsie empowers knowledge management in manufacturing in several ways:\n\n**1. Centralized knowledgebase management system:**\n\nDocsie is the platform that serves as a repository for all manufacturing-related information, including procedures, diagnostic manuals, best practices, and even safety protocols. This gets rid of the need to go through all the documents that are stored in multiple shared drives and to be dependent on outdated information.\n\n**2. Easy content creation and editing:**\n\nDocsie's user interface that is accessible to anyone with the right permissions for writing,[ ](https://site.docsie.io/online-markdown-editor)[editing](https://site.docsie.io/online-markdown-editor), and updating knowledge base articles helps to keep the information accurate and up to date. This provides the special experts and the front-line workers with the opportunity to contribute their knowledge and expertise directly.\n\n**3. Multilingual support:**\n\nDocsie is meant to address the global audience through[ ](https://site.docsie.io/documentation-with-multiple-versions-and-languages)[multilingual support](https://site.docsie.io/documentation-with-multiple-versions-and-languages) and clear communication, which bridge the language gap and knowledge transfer across different teams, especially in today's globalized manufacturing sphere.\n\n**4. Offline access:**\n\nDocsie makes it possible for users to transfer knowledge base content for offline use at any time and in any place. This helps to ensure that information stays available even in areas with restricted internet connectivity, which is very important for production lines and teams that work in remote areas.\n\n## Beyond the Basics: Optimizing Your Knowledgebase Management Strategy\n\n![Beyond the Basics: Optimizing Your Knowledgebase Management Strategy](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_skAj4Bw1rZ2PFGW56/image1.png)\n\nWhile a KBMS like Docsie provides a powerful foundation, here are some knowledgebase management best practices to optimize your management strategy:\n\n**1. Invest in user training:** Induce employees to actually use the knowledge base by all means possible by offering them a complete training and ongoing support. They will then feel a sense of ownership and feel confident in using the system to the fullest.\n\n**2. Promote a culture of knowledge sharing:** Build a cooperative working environment that supports a sharing culture wherein each employee is free to offer his expertise and learn from others. This can be accomplished through various internal knowledge-sharing initiatives, reward programs for valuable contributions as well as inspiring open communication across teams.\n\n**3. Gather regular feedback:** Regularly, get feedback from your users concerning the content of the knowledge base and the overall user experience. Identifying the areas where the knowledge base needs to be enhanced and its relevance is assessed in relation to the evolving needs of the workforce happens through this which ensures the knowledge base remains updated.\n\n**4.Integrate with existing systems:** Make an interface between KBMS and other knowledge management in manufacturing such as ERP and PLM software. This way, the overall view of operations is highly comprehensive and the information flow is better monitored.\n\n## Conclusion: Knowledge Management's Key to Manufacturing Success\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_lyZYck9O3yP8dWaYX/image2.png)\n\nThroughout the ages, knowledge has been the greatest asset, but in the modern cut-throat market, knowledge has taken the lead. By implementing a robust knowledge management strategy and leveraging a powerful KBMS like Docsie, you can:\n\n**1. Boost efficiency and productivity:** The essential elements, such as the simplification of processes, training improvements, and fast problem-solving at the end empower the employees to perform better and work more productively.\n\n**2.Enhance product quality:** Compliance with standardized operations for the whole time is the most appropriate choice to exclude all the mistakes and to keep the same level of product quality.\n\n**3. Empower your workforce:** The independence and the ability of employees to make proper decisions are stimulated by accessing one knowledge base, which they can take over.\n\n**4. Foster continuous improvement:** A collaboration culture of sharing knowledge will make the learning process easier and also will never stop you from innovating and will keep your manufacturing processes ahead of the curve as the world is always changing.\n\nReady to explore the knowledgebase management system that will efficiently drive the manufacturing process in your industry?\n\n[Docsie provides a free trial version](https://www.docsie.io/self-writing-documentation/pricing/), during which you can see the benefits you will gain from a knowledgebase management system. Take charge of manufacturing knowledge and see the efficiency fly.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p9tfWXixUcgWXfWWj/banner_56_7b146821-5e38-14be-ab3e-ddce7959940b.png", "summary": "Find out how an innovative knowledge management system like Docsie can radically transform your whole manufacturing process by making it more productive, workforce-empowered, and always evolving", "publish_date": "March 13, 2024", "categories": ["Best Practices", "Manufacturing "], "status": 1, "path": "/blog/articles/streamlining-the-production-role-of-knowledge-management", "slug": "streamlining-the-production-role-of-knowledge-management", "previous": {"link": "../overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie", "title": "Overcoming Knowledge Base Management\u2019s Challenges in Manufacturing with Docsie"}, "next": {"link": "../secret-to-effortless-documentation-docsies-ai-workflows-explained", "title": "Secret to Effortless Documentation? Docsie\u2019s AI Workflows Explained"}}, {"title": "Overcoming Knowledge Base Management\u2019s Challenges in Manufacturing with Docsie", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "In the world of manufacturing, keeping things running smoothly is a constant struggle. Amidst the noise of machines and the rush to meet deadlines, there's a hidden problems managing all the necessary knowledge. Your team drowns in a pile of outdated manuals, struggling to find what they need amidst the chaos.\n\nIf you are in the [AI manufacturing](https://prakashinfotech.com/ai-in-manufacturing-revolution-case-studies) business, you fully understand the importance of having a log of relevant and up-to-date information about your products, processes, and customers. A knowledge base is a collection of information that helps you and your staff perform different jobs, solve problems, and make decisions. [ ](https://bloomfire.com/blog/knowledge-management-systems-in-manufacturing/)[It can include data, policies, procedures, compliance, insights, and functional expertise, among other things](https://bloomfire.com/blog/knowledge-management-systems-in-manufacturing/).\n\nNevertheless, creating and managing a knowledge base may be a challenge, particularly in the case when you have to deal with many sources, formats, versions, languages, and audiences. You need a utility that can allow you to control your knowledge in depth and quickly.\n\nThat's where Docsie comes to help.[ ](https://www.docsie.io/)[Docsie](https://www.docsie.io/) is a digital documentation and knowledge management platform that can help you create, share, and manage corporate knowledge bases,[ ](https://www.docsie.io/blog/articles/product-requirements-document-101-your-guide-to-writing-great-prds/)[product docs](https://www.docsie.io/blog/articles/product-requirements-document-101-your-guide-to-writing-great-prds/), help centers, chatbots, user manuals, SOPs, and so on. \n\nBut before all that, let's learn a bit more about the needs and challenges of a knowledgebase management system for the manufacturing industry.\n\n## Significance of Knowledge Base Management in the Industry\n\n**Image idea: Four icons: light bulb (efficiency), checkmark (quality), line graph (innovation), smiley face (satisfaction).**\n\nIn manufacturing, effective knowledge management through a robust system yields numerous advantages: \n\n|Benefit|Description|\n|-|-|\n|Efficiency|It simplifies processes through the ability to find information faster and automate workflows. Provides the necessary speed and accuracy that is required for the completion of tasks.|\n|Quality|Fixes the problem of human error, provides uniformity of results, and adheres to standards, which results in an improvement of product quality.|\n|Innovation|A culture of joint action, learning, and development, intrinsic in creativity and innovation.|\n\n## Knowledge Management in Manufacturing: Constraints\nSeveral challenges hinder effective knowledge management in manufacturing:\n\n|Challenge|Description|\n|-|-|\n|Knowledge Silos|Isolated information is a barrier to collaboration, which in turn ends in duplication and waste of resources.|\n|Knowledge Loss|Each documentation and transferring mechanism deficit results in valuable information loss because of employee turnover or retirement.|\n|Knowledge Overload|The immense amount of data might overpower users, making it hard to distinguish between relevant and superfluous information.|\n## Solutions and Best Practices for Knowledgebase Management\n\nIn order to address the above obstacles, a knowledge base management system should be deployed. Key solutions include:\n\n|Solution|Description|\n|-|-|\n|Organize Knowledge|Categorize and tag information so that it can easily be found, and structure the information so that it is well organized and retrievable.|\n|Capture Knowledge|Apply different sources to collect information and apply various formats which can be an added advantage of the data.|\n|Share Knowledge|Permit effortless data exchange among stakeholders whilst maintaining the authority to adjust access rights and permissions.|\n![ Solutions and Best Practices for Knowledgebase Management](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_yWxxF9nkv16kE1rei/image1.png)\n\n### 1. Streamlining Processes\n\nWith Docsie, manufacturers who want to revamp their knowledgebase management strategy will be able to have a springboard for transformation. Docsie achieves this through its ability to connect smoothly with a multitude of tools and platforms, thereby driving the[ ](https://www.docsie.io/blog/articles/process-improvement-tools-what-are-they-top-10-platforms/)[process](https://www.docsie.io/blog/articles/process-improvement-tools-what-are-they-top-10-platforms/) of streamlining and making sure that the organization has all the vital information that is updated and readily available. Whether by integrating with cloud storage solutions, CRM systems, or CMS platforms, Docsie gives manufacturers the capability to be in charge of a concert of efficiency with the capability to automate tasks such as publishing, updating, and archiving with the precision of a machine.\n\n### 2. Enhancing Collaboration\n\nThe collaborative attitude has become the key to success in the production environment which has become globally interconnected. Through Docsie[ ](https://site.docsie.io/documentation-collaboration-software)[collaboration](https://site.docsie.io/documentation-collaboration-software) is enhanced via a set of user-friendly tools that support instant editing, commenting, and feedback on knowledge resources. Through creating an environment that is focused on articulate and clear communication and information sharing,\n\nDocsie provides tools for better collaboration among teams, enabling them to work together and utilize their team's knowledge to achieve innovation and growth.\n\n### 3. Ensuring Data Security\n\nIn an age where computer hacking and data breaches are rampant, information security is extremely relevant. Harnessing Docsie guarantees that the manufacturers are aware that their data is encrypted using the latest encryption technology and backed up with recovery options. The digital fortresses of manufacturers can be protected against unauthorized access and malicious attacks by strengthening their cyber defenses. This way the manufacturers can eliminate risk and defend the integrity of their knowledge assets.\n\n## Implementing Knowledge Base Management for the First Time\n\n### 1. Getting Started with Docsie\n\nFirst-timers in the domain of knowledge base management will find Docsie a reliable companion, as it offers a wide variety of resources and tools to help them make the transition smooth and effortless. Docsie is a tool that helps manufacturers customize their knowledge base from scratch, providing them with templates, an intuitive interface, as well as the possibility to tailor it to their own needs and preferences. Docsie is by the manufacturers' side providing them with the assurance that they have the help they require to effectively start the knowledge management journey.\n\n## Best Practices for Implementation\n\nEmbarking on a knowledge management journey can be daunting, but with Docsie's knowledgebase management best practices at their disposal, manufacturers can navigate the complexities with ease:\n\n* **Define clear goals and objectives: **Draw up a map of success by explaining your goals and putting them in line with your organization's plans.\n\n* **Identify target audience and their needs:** Get into the users' needs and preferences, thus, the knowledge base will be the one that will meet their expectations.\n\n* **Plan content structure and regularly test and optimize: **Establish a strong information architecture for your knowledge base and update it as needed based on feedback from users and analytics.\n\n* **Monitor and measure your results:** Track KPIs (key performance indicators) to monitor the efficiency of your knowledge base and draw conclusions for further improvement.\n\nDocsie will be the partner that manufacturers can team up with, to embark on a journey of continuous progress that is knowledge-based and goes further with the innovation process.\n\n![Best Practices for Implementation](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WK7UsmbzhYRtPWhDX/image2.png)\n\n## Conclusion\n\nKnowledge base management system implementation will turn out to be a breakthrough for any manufacturing business. Docsie is a solution that will help manufacturers with the tools to capture, gather, and share crucial knowledge, thus decreasing waste, increasing quality control, and empowering the workers. Be it the streamlining of existing procedures or the creation of a knowledge base from scratch, Docsie is here to provide the needed support and guide you to the power of knowledge management in manufacturing.\n\nMake the first move towards a more intelligent and information-driven [AI assisted custom manufacturing](https://www.fictiv.com/articles/fictiv-launches-chatgpt-powered-materials-ai) operation. Join us for a [](https://app.docsie.io/login/#/) [free consultation](https://app.docsie.io/login/#/) with Docsie to find out how we can customize a knowledge-base management system that will work for your specific requirements.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_tqsbQLOLMlUsEsIMA/banner_55_68058d85-dd5f-a0b9-6e08-493d92a77eeb.jpg", "summary": "Explore the benefits of implementing knowledge base management system to improve the manufacturing processes. How it is essential, the specific challenges for manufacturing, best practices, and how Docsie can help.", "publish_date": "March 06, 2024", "categories": ["AI", "Technical Writing", "Manufacturing"], "status": 1, "path": "/blog/articles/overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie", "slug": "overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie", "previous": {"link": "../knowledge-management-in-hrm-what-why-and-ways-to-improve-it", "title": "Knowledge Management in HRM: What, Why, and Ways to Improve It"}, "next": {"link": "../streamlining-the-production-role-of-knowledge-management", "title": "Streamlining the Production: Role of Knowledge Management!"}}, {"title": "Knowledge Management in HRM: What, Why, and Ways to Improve It", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Are the employees in your organization well-versed with the new HR policies and critical information? In today's dynamic business landscape, efficient HR management relies upon seamless access to policies, documents, and information. \n\nExplore how HRM Knowledge Management systems revolutionize operations, fostering better decision-making, cost efficiency, and global accessibility. Discover the benefits of leveraging Docsie's advanced features to optimize onboarding, facilitate continuous learning, enhance security, and ensure global collaboration.\n\n## What is HR Knowledge Management?\n\nHRM Knowledge Management refers to the act of making HR policies, documents, and information easily accessible to everyone. It also means giving the freedom to authorized people to edit the documents from anywhere.\n\nWith the help of this repository, employees get the right information about changes in the HR policies sitting in or outside the office. This reduces the friction, keeps everyone informed, and improves the HR team's productivity as they don't have to keep answering the same questions again & again.\n\n \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_rmt86CsAIgdlM6lvF/image1.png)\n\n## Benefits of Using Knowledge Management System in HRM\n\nAccording to extensive[ ](https://www2.deloitte.com/xe/en/insights/focus/technology-and-the-future-of-work/organizational-knowledge-management.html)[research by Deloitte](https://www2.deloitte.com/xe/en/insights/focus/technology-and-the-future-of-work/organizational-knowledge-management.html), 75% of organizations worldwide recognize the need for knowledge creation and preservation. Moreover, in the survey, they also found that knowledge management is among the pressing issues affecting a company's success.\n\nCompanies can reduce the hurdles to their organizational success and smooth knowledge delivery with the [right HRMS](https://blog.darwinbox.com/choosing-the-right-hrms-for-your-business) Tool. Here are a few benefits that you as an organization, can receive through a knowledge management portal.\n\n**Better decision-making**\n\nWith a knowledge management system, you can easily share relevant information with your team sitting across the globe. This makes it easier for them to go through the changes in policies and understand them in real-time; accelerating information-sharing and decision-making capacities. With Docsie, you can easily share the updated policies and get real-time feedback. Our HRM knowledge management system is suitable for organizations of all sizes and industry types.\n\n### Cost efficiency\n\nIncorporating knowledge management in your organization saves time. Your HR team does not need to reply to commonly asked questions anymore. This improves their operational efficiency and cuts the time spent on non-productive activities. Moreover, these systems also help in training and development purposes, cutting down the costs of centralized L&D.\n\nDocsie offers dynamic knowledge portals that you can use to create custom deployments. Moreover, you can improve the readability for your employees through custom settings.\n\n \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_GITkDsIlIY1RzP9j1/image3.png)\n\n### Information accessibility\n\nAt a time when you have to look after different responsibilities from payroll to recruitment, addressing the questions of each individual may become overwhelming. It can be difficult when everyone keeps repeating the same question. Knowledge management makes it easier for you and the people in your organization to access information easily. They don't need to approach you to get their answers. They can visit the portal and read the policies, documents, and other information pieces they want.\n\n### Policies and information change tracking\n\nOrganizations keep on changing their HR, IT, and admin policies. Every time a new policy is framed or the old ones are updated, it must be communicated to employees in real-time. However, this becomes a bit difficult in the absence of knowledge management portals.\n\nWith Docsie knowledge portal, you can track changes in the documents as and when they are done without compromising on data security. You can[ ](https://www.docsie.io/blog/articles/a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration/)[grant access](https://www.docsie.io/blog/articles/a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration/) to certain people and see if they have made any changes to information pieces.\n\n### Processes standardization\n\nWith HRM knowledge management, HRs can use standardized templates and formats. They can use these templates for onboarding checklists, performance evaluations, appraisals, and more. It reduces the chances of errors, provides uniformity, and makes it easier for everyone to follow the processes.\n\nHaving a knowledge management system by your side improves HR functions and creates a seamless flow across the organization. With improved transparency, organizations can work smoothly and focus on achieving their business goals. With HRM knowledge management systems like Docsie, you can collaborate better with your team and provide them with the information they deserve.\n\n \n\n|Optional CTA: Share policy updates & keep everyone informed with Docsie!|\n|-| \n\n## How Docsie Offers Maximum Advantage With Knowledge Management Portal\n\nDocsie offers numerous advantages to your HR department with its HRM knowledge management tool. Here are the benefits you will get from Docsie.\n\n### Optimized onboarding\n\nThe predefined templates for the onboarding checklist make the task easier for HRs and reduce friction when completing the joining formalities of new hires. Moreover, it reduces the learning curve to ensure immediate productivity.\n\n### Continuous learning\n\nLearning with respect to organizational policy is important so that every employee is well-versed in the benefits and perks they will receive. However, the policies keep on updating and that's why it is important to keep employees on top of ever-changing organizational knowledge.\n\n### Enhanced security\n\nWith access control, you can choose who gets the right to edit the documents. You can grant access to selected individuals without jeopardizing data integrity. In simple terms, you can control who can view and edit the documents.\n\n### Global appeal\n\nWhether your team is scattered across the globe or working from a particular location, you can share information with everyone in real-time. Moreover, Docsie offers a[ ](https://help.docsie.io/content-localization-and-translation/home/)[content localization](https://help.docsie.io/content-localization-and-translation/home/) feature that allows you to change linguistic preferences. Catering to a worldwide team has become easier with Docsie.\n\n \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_kjUmz2EHi9ySbmtqC/image5.png)\n\n## Conclusion \n\nHRM Knowledge Management plays a crucial role in organizational efficiency and effectiveness. It's all about making sure everyone has easy access to the info they need when they need it. This allows HR teams to make informed decisions, optimize workflows, and drive productivity. Docsie stands as a reliable solution, offering dynamic features and robust security measures. You can manage internal and external knowledge easily without worrying about technicalities. Define workflows & tasks, publish your knowledge online, and keep everyone informed hassle-free.\n\nWith Docsie, HR departments can streamline operations, foster collaboration, and elevate employee experiences with ease. \n\n \n|Optional CTA: Ditch your regular knowledge management & switch to Docsie!|\n|-|", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Zhq7LwT0PforFN4pV/banner_54_13e4ae41-d2d2-fbf2-18ea-c3a54edca96e.jpg", "summary": "Understand the importance of HRM knowledge management, its benefits, and tools that can help you build better knowledge management systems for HRM.", "publish_date": "February 28, 2024", "categories": ["HRMS", "Knowledge Management "], "status": 1, "path": "/blog/articles/knowledge-management-in-hrm-what-why-and-ways-to-improve-it", "slug": "knowledge-management-in-hrm-what-why-and-ways-to-improve-it", "previous": {"link": "../how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity", "title": "How ERP Knowledge Management System Can Boost Your Business Efficiency and Productivity?"}, "next": {"link": "../overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie", "title": "Overcoming Knowledge Base Management\u2019s Challenges in Manufacturing with Docsie"}}, {"title": "How ERP Knowledge Management System Can Boost Your Business Efficiency and Productivity?", "author_name": "Tanya Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "If you are running a business, you know how important it is to manage your enterprise resources and knowledge effectively. Managing enterprise resources and knowledge is not an easy task, especially in today's competitive and dynamic business environment. You have to deal with various challenges.\n\nA system in place that can facilitate your resources and take care of knowledge integration, optimization, and utilization is what you need. That's where the ERP (Enterprise Resource Planning) knowledge management system comes in. Let us clarify the key features and functions of the ERP knowledge management system, give some facts and figures to back up the benefits of the system, and emphasize how[ ](https://www.docsie.io/)[Docsie](https://www.docsie.io/) can help you create, manage, and publish your ERP knowledge management system with lower effort and greater speed.\n\n## Features and Functions of ERP Knowledge Management System\n\n \n\n|Features|How it helps Businesses|\n|-|-|\n|Data integration and synchronization|Provides a consistent and accurate view of enterprise resources and performance by integrating and synchronizing data across different ERP modules and systems (finance, inventory, production, sales, HR).|\n|Knowledge capture and creation|Enables the collection and generation of valuable insights and ideas from various sources and formats (databases, documents, emails, web pages, social media, surveys, feedback).|\n|Knowledge storage and organization|Centralizes and organizes knowledge in accessible repositories (cloud-based platforms, databases, document management systems) for efficient management and security of knowledge assets.|\n|Knowledge retrieval and dissemination|Facilitates the sharing and distribution of knowledge through various channels and devices (web browsers, mobile apps, dashboards, reports, notifications) to target audiences (employees, customers, partners, suppliers).|\n|Knowledge analysis and evaluation|Generates insights and recommendations (trends, patterns, correlations, gaps, opportunities) through analysis and evaluation of knowledge, supporting informed, data-driven decisions and actions.|\n|Knowledge update and maintenance|Ensures accuracy and relevance of knowledge by updating and maintaining it (adding, editing, deleting, archiving), enabling businesses to keep their knowledge up-to-date and reliable.|\n## Benefits of ERP Knowledge Management System\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_l2Mq18FP5mtav3Rpz/image4.png)\n\nERP (Enterprise Resource Planning) knowledge management system can provide you with various benefits, such as:\n\n### Improved Decision Making and Problem Solving\n\n - ERP knowledge management systems provide relevant, timely, and accurate information\n - Organizations can use the data to identify and address issues, opportunities, and risks\n - A survey found that[ ](https://www.architectureandgovernance.com/applications-technology/sixty-percent-of-businesses-in-survey-have-already-implemented-an-erp-system/)[60% of organizations](https://www.architectureandgovernance.com/applications-technology/sixty-percent-of-businesses-in-survey-have-already-implemented-an-erp-system/) reported improved decision-making and problem-solving with an ERP knowledge management system\n\n### Enhanced Collaboration and Communication\n\n - ERP knowledge management systems provide real-time communication and sharing of information and knowledge\n - 1.4 million businesses are anticipated to spend[ ](https://www.bluelinkerp.com/blog/must-know-erp-statistics-trends/#:~:text=ERP%20Market%20Share%20(Statistics)&text=The%20global%20ERP%20market%20has,on%20ERP%20software%20in%202024.)[$183 billion](https://www.bluelinkerp.com/blog/must-know-erp-statistics-trends/#:~:text=ERP%20Market%20Share%20(Statistics)&text=The%20global%20ERP%20market%20has,on%20ERP%20software%20in%202024.) on ERP software by 2024.\n\n### Reduced Operational Costs and Risks\n\n - ERP knowledge management systems optimize and automate business processes and functions\n - Data and insights from the system can streamline and improve workflows, minimizing errors, delays, and redundancies\n - A study found that[ 71% of firms](https://www.bluelinkerp.com/blog/must-know-erp-statistics-trends/#:~:text=ERP%20Market%20Share%20(Statistics)&text=The%20global%20ERP%20market%20has,on%20ERP%20software%20in%202024.') want to utilize ERP data to improve their operations.\n\n### Increased Customer Satisfaction and Loyalty\n\n - ERP knowledge management systems can improve customer satisfaction and loyalty by delivering better products and services\n\n - They provide data and insights to understand and meet customer needs and expectations\n\n### Higher Innovation and Competitiveness\n\n - ERP knowledge management systems can help businesses achieve higher innovation and competitiveness\n - Businesses can use data and insights from ERP knowledge management systems to identify and explore new opportunities and markets\n\n## How Docsie Can Assist You with ERP Knowledge Management System?\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_PrQtCfwgYTP3usd7q/image3.png)\n\nDocsie is a cloud-based platform that allows you to perform your[ ](https://site.docsie.io/enterprise-documentation)[ERP knowledge management system](https://site.docsie.io/enterprise-documentation) in one place by creating, managing, and publishing it. Docsie can help you with ERP knowledge management system in the following ways: Docsie can help you with ERP knowledge management system in the following ways:\n\n### 1. Multilingual, multiformat and multiversion support\n\nDocsie supports knowledge management systems in multiple languages, formats, and versions, hence making them available to a global audience. It provides users with the ability to work in different languages, formats, and versions, which in turn makes it easy to meet various user needs.\n\n### 2. Real-time Collaboration and Communication\n\nDocsie fosters real-time collaboration and communication between teams and stakeholders, thus resulting in alignment and feedback. It provides users the ability to invite and assign roles and permissions, such as authors, editors, reviewers, and approvers, to manage the access to ERP knowledge. Docsie has chat and comment functionalities, which allow dialogue and tracking of changes and revisions in the[ ](https://site.docsie.io/quick-deploy-managed-knowledge-portals)[knowledge management](https://site.docsie.io/quick-deploy-managed-knowledge-portals) system.\n\n### 3. Analytics and Reporting\n\nDocsie gathers the analytics and reports to track and improve the performance of your ERP knowledge management system. It helps you to keep track of and analyze usage and feedback data, for example, views, downloads, ratings, and reviews. In addition to that, you can also generate and export reports and dashboards that contain statistics, trends, and insights, which are used for the optimization of the ERP knowledge management system.\n\n### 4. Flexibility of Pricing and Free Trial\n\nThere is a free trial and the ability to customize pricing at Docsie to suit customers' specific needs and budgets. Users can generate, manage, and publish their knowledge management system for free for up to 10 pages and 2 languages. The premium plan upgrade allows you to use all features and advantages, like unlimited pages, languages, versions, collaborators, and support.\n\n## Conclusion\n\nThe knowledge management system of [ERP Software](https://www.vacker360.com/custom-erp-software/) can offer you a lot of advantages, including better decision-making, problem-solving, teamwork, reduced costs and risks, satisfied customers, and higher innovation and competitiveness.\n\nDocsie can handle an ERP knowledge management system in different ways. It supports multiple languages, formats, and versions, makes it possible for real-time collaboration and communication, provides analytics and reports, and offers a free trial and flexible pricing plans.\n\n*If you want to learn more about ERP knowledge management systems and Docsie, you can:*\n\n - Go to our[ ](https://www.docsie.io/)[features and services](https://www.docsie.io/) section.\n - Sign up for a[ ](https://app.docsie.io/login/#/register?utm=li-5/)[free trial](https://app.docsie.io/login/#/register?utm=li-5/) and begin establishing your ERP knowledge management system on Docsie straight away.\n - If you have any questions or need our support, get in touch with our[ ](https://www.docsie.io/demo/)[support](https://www.docsie.io/demo/) team.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_QvbNswoquiCuKkwL2/banner_53_1a87d2a4-60f6-66d6-a571-f1b46d794d06.jpg", "summary": "Learn how ERP knowledge management system can help you manage your enterprise resources and knowledge more effectively. Why ERP Knowledge Management is important, its benefits, and how Docsie helps you for such systems.", "publish_date": "February 22, 2024", "categories": ["ERP Knowledge Management System ERP Software"], "status": 1, "path": "/blog/articles/how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity", "slug": "how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity", "previous": {"link": "../how-technical-writer-can-create-10x-more-content-with-docsieai", "title": "How Technical Writer Can Create 10X More Content With DocsieAI?"}, "next": {"link": "../knowledge-management-in-hrm-what-why-and-ways-to-improve-it", "title": "Knowledge Management in HRM: What, Why, and Ways to Improve It"}}, {"title": "How Technical Writer Can Create 10X More Content With DocsieAI?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Picture yourself in the shoes of a technical writer. Working round the clock, assorting, and creating product documentation. They juggle constant research, keeping up-to-date with the changing requirements alongside other SMEs, marching up with tight deadlines making sure that the content produced, aligns with audience understanding and at the same time is valuable. Let's not forget the routine iterations and document management needed from their end.\n\nIn short, despite the fulfilling gift of creation superpower, technical writers must navigate these challenges while maintaining a focus on producing high-quality, accurate, and user-friendly documentation that meets the needs of their target audience.\n\nEnter [DocsieAI](http://docsie.io).\n\nA simple tool to make the lives of writers easier and to increase technical writing productivity by 10-fold.\n\n## The Role of Technical Writers - Crafting Content, Unleashing Potential: \n\nSo, what is this hype about technical writing and why does it need to be impactful?\n\nWell, for starters, it is more than just technical jargon and has different forms and niches as per the requirement. Technical writing is a form of professional writing that communicates technical information in a clear, concise, and easily understandable manner. It involves translating complex technical concepts, processes, or procedures into comprehensible documentation targeted at specific audiences, such as end-users, consumers, or stakeholders.\n\nTechnical writing holds immense importance in various fields due to its role in facilitating effective communication of complex information. It can be your basic user manual or the blueprint of how to make a product. Hence, technical writing productivity needs to be maintained at all times.\n\n*T**his art calls for the apt creator, a technical writer. The role entails -***\n\n* *****\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_nGTC6qDNd2qRJd7Lk/image8.jpg)\n\n### 1. Communicating Complex Concepts\n\nThe foremost task of a technical writer is to translate complex technical concepts into clear, concise, and understandable documentation. Ranging from user manuals to technical specifications, from instruction guides to online help systems.\n\n### 2. Audience Analysis\n\nUnderstanding the needs, knowledge level, and preferences of the target audience is a must. The documentation needs to be tailor-made such that it suits the audience's background and expertise, ensuring that the information is accessible and relevant.\n\n### 3. Gathering Information\n\nTo create a comprehensive document, it is necessary to collaborate with subject matter experts and the stakeholders involved to gather accurate information and necessary insights. This involves conducting interviews, research, and hands-on testing.\n\n### 4. Writing and Editing\n\nThe most basic but important role, is to draft and revise documentation, ensuring clarity, accuracy, and consistency in language, terminology, and formatting. \n\n### 5. Visual Communication\n\nAs visual beings, the users enjoy and understand diagrammatic explanations. They tend to be efficient and creative. Technical writers incorporate visual aids such as diagrams, charts, screenshots, and illustrations to enhance comprehension and engagement. \n\n### 6. Maintaining Documentation\n\nTechnical writers update and maintain existing documentation to reflect changes in products, software updates, or industry standards. They manage version control, track revisions, and ensure that documentation remains accurate and up-to-date.\n\n### 7. Collaboration and Project Management\n\nTechnical writers collaborate with cross-functional teams and project managers to coordinate documentation projects, establish timelines, and meet deadlines. \n\n### 8. Quality Assurance\n\nTo ensure accuracy, consistency, and adherence to established standards and guidelines, the technical writers make sure to process all QA checks.\n\n## Introducing DocsieAI\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_zA3CZ2IVVpyVojCC1/image9.jpg)\n\nIrrespective of the change in technologies, the demand for clear, concise, and accessible documentation has never changed. \n\nTechnical writers being on the forefront, face the daunting task of navigating through a sea of information, striving to create content that not only meets the needs of their audience but also stands out amidst the chaos. \n\n**Enter DocsieAI** the revolutionary companion to the technical writer's toolkit.\n\nSome of the most important tools for writing productivity with DocsieAI are listed below.\n\n### 1. Web Knowledge Bases\n\n[DocsieAI](https://site.docsie.io/quick-deploy-managed-knowledge-portals) offers robust web knowledge bases, providing a centralized hub for organizing and accessing documentation. It not only helps the writers to structure and categorize content, but it also makes it easily searchable and navigable for users.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Vl9fDsHjHck9cJKt2/image6.png)\n\n### 2. Document Lifecycle Management\n\nWriters can seamlessly track the evolution of documentation from creation to publication. Version control, revision history, and workflow management ensure that content remains up-to-date and accurate throughout its lifecycle.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WFOXarAqoYxkAAP2X/image2.png)\n\n### 3. In-App Help Interfaces\n\nDocsieAI enables the integration of [in-app help interfaces](https://site.docsie.io/in-app-help-and-support) directly within software applications, offering users contextual assistance right where they need it most. This intuitive feature enhances user experience and reduces support inquiries, leading to greater user satisfaction and retention.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_iwC78KZGfPKGR1NlO/image1.png)\n\n### 4. Support Tickets\n\nDocsieAI facilitates the management of support tickets, allowing writers to address user inquiries and issues promptly and efficiently. It helps streamline communication and resolution processes. \n\n### 5. Multilingual Support\n\nWith support [for multiple versions and languages](https://site.docsie.io/documentation-with-multiple-versions-and-languages), DocsieAI accommodates diverse user populations across different regions and languages. Writers can effortlessly create and manage documentation in multiple languages with [Ghost AI Language translation,](https://site.docsie.io/ghost-ai-language-translation) ensuring that content remains accessible and relevant to global audiences. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_yIHlnFMiRGN7R2fV6/image7.png)\n\n### 6. AI Chatbot\n\nAs the perfect virtual assistant, [DocsieAI's AI-powered chatbot](https://site.docsie.io/docsie-chat-llm-generative-ai), provides users instant access to information and assistance. The chatbot utilizes natural language processing capabilities to understand user queries and deliver accurate, relevant responses in real time.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_9b8wLAJd8eEkyWJC6/image3.png)\n\n### 7. AI-Generative Content\n\nWriters can leverage AI-generated content as a starting point, saving time and effort while maintaining control over the final output.\n\n### 8. Product Tours\n\nDocsieAI enhances user onboarding and adoption with interactive product tours, guiding users through key features and functionalities of software applications. \n\n## The Magic Behind the Curtain: - Benefits to the Writers\n\nWith a multitude of features, comes along a great number of benefits. Concerning the field of technical writing, DocsieAI proves to be the best support system. \n\n### Efficient content creation\n\nDocsie's AI-powered content generation streamlines the documentation process, benefiting technical writers by enabling them to produce high-quality content more quickly. It also helps reduce the time-to-market.\n\n### Improved accuracy\n\nWith natural language processing into the picture, the documentation is accurate and precise. It reduces the burden on writers to manually verify information.\n\n### Valuable insights\n\nDocsieAI provides [analytics and insights](https://site.docsie.io/feedback-and-web-analytics) into document usage, engagement, and performance, empowering writers to make data-driven decisions and optimize content accordingly.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_qOuzv0kZqILJG2dvh/image5.png)\n\n### Enhanced productivity\n\nBy automating repetitive tasks and offering intuitive tools, DocsieAI increases productivity and efficiency for technical writers, allowing them to focus on creating impactful documentation.\n\n## Step-by-Step Guide to Leveraging DocsieAI for 10x more content\n\n**Step1** - [Integrate DocsieAI into existing documentation workflow](https://site.docsie.io/integrations-and-content-embedding).\n\nThis integration enables you to access DocsieAI's AI-powered content generation and natural language processing capabilities directly within the Docsie environment.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_fvNBdrIgScyh7f2Cc/image4.png)\n\n**Step 2 -** Use DocsieAI's content generation capabilities to automate the creation of documentation.\n\nUtilize Docsie AI chatbot, AI generative content, and knowledge bases. Provide Docsie with a brief outline or key points for the content you need to generate.\n\nDocsieAI will then analyze the input, identify relevant information, and generate draft content based on learned patterns and structures.\n\n**Step 3**- Refine and customize the generated content as per your preferences. \n\nUse DocsieAI's intuitive editing tools to modify the generated text, add additional information, or adjust the tone and voice to match your brand or audience. \n\n**Step 4**- Leverage Natural Language Processing with Docsie\n\nDocsieAI can analyze the language and structure of your content, identify potential improvements or inconsistencies, and provide suggestions for revisions to optimize clarity and comprehension.\n\n**Step 5**- Gather feedback from stakeholders and subject matter experts to iterate.\n\nUse DocsieAI's analytics and insights to track user interactions, identify areas for improvement, and measure the effectiveness of your documentation.\n\n**Step 6** - Embrace Continuous Learning\n\nLeveraging DocsieAI's capabilities to analyze and adapt to user feedback, trends, and preferences over time. Incorporate insights gained from DocsieAI into your documentation strategy to enhance the quality, relevance, and impact of your content.\n\n## The need of the hour - Increased writing productivity and content quality\n\nKnowledge and its transfer have always been a constant in this technical world. [Docsie ](https://site.docsie.io/)has the solutions to the woes of technical writers of creating quality content with good quantity. With DocsieAI's scalability, flexibility, and advanced capabilities, writers can meet the growing demand for content while maintaining high standards of quality and accuracy. By embracing DocsieAI, technical writers can unlock their full potential and create 10x more content, driving innovation and success in their respective fields.\n\n*Ready to transform your technical writing experience? Take the first step and harness the power of DocsieAI today!*", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Xizy5GZABwSFRE52B/banner_51_1_256f8424-0761-1ba0-4200-d6f076175174.jpg", "summary": "Technical writing holds immense importance in various fields due to its role in facilitating effective communication of complex information. Hence, technical writing productivity needs to be maintained at all times.", "publish_date": "February 13, 2024", "categories": ["AI", "Technical Writing", "Technical Writer AI "], "status": 1, "path": "/blog/articles/how-technical-writer-can-create-10x-more-content-with-docsieai", "slug": "how-technical-writer-can-create-10x-more-content-with-docsieai", "previous": {"link": "../product-requirements-document-101-your-guide-to-writing-great-prds", "title": "Product Requirements Document 101: Your Guide to Writing Great PRDs"}, "next": {"link": "../how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity", "title": "How ERP Knowledge Management System Can Boost Your Business Efficiency and Productivity?"}}, {"title": "Product Requirements Document 101: Your Guide to Writing Great PRDs", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Every product begins with an idea and a strong intention to solve a pressing problem. Whether you are a budding entrepreneur or a seasoned businessman, you need to have a clear view of your product which you can pass on to the designated Product Team to build. This article takes a closer look at the various aspects of a Product Requirement Document and shares insights on how you can draft the perfect document definition to help your technical team. \n\n## What is a Product Requirements Document?\n\nIn simple terms, it is a detailed blueprint of all your product characteristics, features, and capabilities. It is typically shared with the Product Teams who work on the overall product design and ensure that it meets the seller's vision of the initial product. When you share your PRD with your development team, everyone associated with the product gains a better understanding of the product, the prospective customers, and how it can help solve a particular problem.\n\nA Product Requirements Document is a comprehensive and essential document. Drafted by an expert serves as a guide for the documents that are drafted later on in the software release process. Product managers generally follow a template and note down the specific details of the expected project before the team begins working on the project.\n\nIf you are a Project Manager or currently in charge of a new product and are wondering how to make a Product Requirements Document, you will be glad to know that[ ](https://www.docsie.io/discovery_call/)[Docsie](https://www.docsie.io/discovery_call/) is a specialised document creation tool where you can draft the details of your product and share it with your team members and all the external stakeholders. \n\n## Benefits of Product Requirements Document\n\n![Benefits of Product Requirements Document](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_w0x51VQJqlm6MGO4B/image4.png)\n\nBefore you start working on a new product or improving an existing one, create a detailed PRD sharing the vision and mission of the project. From outlining the target market to mentioning the customer requirements - a PRD facilitates seamless collaboration among all the teams involved and increases product success. But before we delve into how to make a Product Requirements Document, lets review some of the pros to fully understand PRD meaning and values:\n\n** **\n\n|Benefits|How it helps|\n|-|-|\n|Outlines project goals|The PRD shares high-level objectives of the product and provides detailed directions to all teams along with project deadlines and areas of work.|\n|Helps in successful collaboration|When all the stakeholders go through the PRD, they can better understand the project, their roles, and their performance expectations.|\n|Clarifies the scope|PRDs include the features and functionalities of the product along with specific things termed as out of scope. This helps to reduce ambiguities and sparks a positive work environment.|\n|Offers seamless collaboration|An effective PRD is an excellent document that is created as a result of a successful collaboration between multiple teams. As a result, it becomes a focal point for all departments.|\n|Places customer at the heart|PRD is a consequence of good market research and in-depth analysis. While drafting the PRD, product managers often take into account the perspectives of the end users.|\n** **\n\n## How to Write a Product Requirements Document?\n\nAre you struggling with how to make a Product Requirements Document? Drop all your worries as here we share some easy steps that you can follow to draft your product documentation.\n\n![How to Write a Product Requirements Document](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_kA2rByOmXxWvbOet8/image5.png)\n\n### 1. Share the product purpose:\n\nMake sure that the PRD mentions the problems that your product addresses and solves. Summarise all the reasons for which you are creating the product. Start with what reasons it can solve and talk about why the problem is important and how it can benefit the end users.\n\n### 2. Discuss the product features:\n\nWrite down all the features that make your product unique. Add a description for each along with an objective and a specific use case. Keep your content short but make it engaging and easily understandable by using a lot of visual aids to convey your vision of the project.\n\n### 3. Set rough deadlines:\n\nEstablish a specific timeline and share it with all project stakeholders so that they can plan their work accordingly. Help everyone to monitor their progress and set expectations for achieving key milestones.\n\n### 4. Specify the success metrics:\n\nAn important part of how to write a Product Requirements Document includes success evaluation and measurement. So, define your success metrics, set measurable goals, and how you would track them.\n\n### 5.Note release criteria:\n\nAre there any predeterminants that your product needs to meet before its release? Outline the product's minimal functionality, clarify the scope of user testing, and list down the release criteria so that you can create a user-friendly product. \n\n## Handy Tips on Writing A Product Requirements Document\n\n![Handy Tips on Writing A Product Requirements Document](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_8qxdhLqT5afunlR0R/image6.png)\n\nThere's a lot of debate on what to include and what not to include in a typical PRD template. While there are no hard and fast rules or strategies for writing a PRD, there are some items that feature in such documents. These are:\n\n### Goal:\n\nTalk not only about your project goal but also about the background of the product. Why do you want to manufacture it and what problem does it solve? Ensure that your PRD answers such questions.\n\n### Characteristics:\n\nTake each feature of your product and discuss how it can simplify lives or make lives easier for the end users. Highlight the use cases and share additional important details as necessary.\n\n### System requirements:\n\nBefore releasing your product, you should have a clear idea of what kind of end-user environment your product requires. From operating systems and browsers to memory and the device's processing powers - outline the supported environments.\n\n### Assumptions and obstacles:\n\nOn your journey of how to make a **Product Requirements Document,** it is important to talk about implementation precautions as well. List out if there are any limitations of the implementation. Is there anything to be aware of during the product release or are there any additional elements required for the product's functionality? Mention all these in your draft.\n\n## Docsie - Your Ultimate Documentation Partner\n\nIf you are looking for trustworthy software that can cater to all your documentation needs - presenting Docsie - is the one-stop shop for easy, affordable, and seamless documentation. Welcome[ ](https://www.docsie.io/pricing/)[Docsie](https://www.docsie.io/pricing/) into your workflows and create simplified ways of drafting, maintaining, sharing, and editing Product Requirements Document.\n\n![Docsie - Your Ultimate Documentation Partner](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_joL0V459OFZbwg1kd/image1.png)\n\nWith Docsie's powerful and amazing features like version control, language management, AI language translation, etc., you can work on multiple Product Requirements Documents and effectively convey the usability, importance, and value of your product. So, the next time you are worried about how to make a Product Requirements Document, integrate[ ](https://help.docsie.io/)[Docsie](https://help.docsie.io/) into your system and enhance your documentation process. \n\n![Docsie - Your Ultimate Documentation Partner 2](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Tg8Lrd0bTCQFs302g/image3.png)\n\n## Final Thoughts\n\nPRD holds a significant position as one of the most essential business requirements documents. It gives a good structure to the overall project associated with the product and readies your product for a good launch. However, a typical Product Requirements Document example is open to flexibility - which means that all your members can access the document and make the necessary changes to improve the product or the users' experience. If you are looking for reliable software, to begin with the process of how to make a Product Requirements Document, choose[ ](https://app.docsie.io/login/#/)[Docsie](https://app.docsie.io/login/#/) as your collaborative partner and get ready to document with ease.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_cBiHkLABfALD3xmNp/banner_49_fab6d5dd-faba-70d3-be1a-b8fcf1ff4c6b.jpg", "summary": "Product requirements documents are the backbone of products. Here is a full guide on how to make a product requirements document with a special focus on Docsie.", "publish_date": "February 05, 2024", "categories": ["AI", "Technical Writing", "Product Requirements Document"], "status": 1, "path": "/blog/articles/product-requirements-document-101-your-guide-to-writing-great-prds", "slug": "product-requirements-document-101-your-guide-to-writing-great-prds", "previous": {"link": "../how-to-write-effective-technical-documentation-in-2024", "title": "How to Write Effective Technical Documentation in 2024"}, "next": {"link": "../how-technical-writer-can-create-10x-more-content-with-docsieai", "title": "How Technical Writer Can Create 10X More Content With DocsieAI?"}}, {"title": "How to Write Effective Technical Documentation in 2024", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_OGDco2MiXWhhNeIMc/banner_39_eca44851-07d5-b27c-6068-b26fc0e76026.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Do you know how to prepare and produce effective technical documentation that is easy to understand? If you\u2019re a developer, a product manager, or even someone who runs their own business, the importance of translating technical and complex information to your users, employees and customers is something that you already know in its essence.\n\nIn this blog, we will guide you through everything you need to know related to the software documentation process with a technical documentation example. We will also introduce you to [Docsie](https://www.docsie.io/), an awesome user documentation software that can help you organize the technical documentation process and make a cohesive experience of documenting your company as well as your customers.\n\n## How to Write a Technical Document:\n\n1. Planning and Outline\n2. Drafting Content\n3. Revision and Editing\n4. Publishing and Sharing\n5. Updating and Maintaining\n\nA technical document typically consists of three main parts:\n- Introduction: Provides background and context\n- Body/Content: Offers thorough information and instructions\n- Conclusion: Summarizes major points and objectives\n\n## The Importance of Effective Technical Documentation\n\nTechnical documentation is the backbone of proper communication in the digital age. It provides detailed information to understand, operate and troubleshoot a product or system. It can be in the form of user guides, manuals, FAQs, tutorials, API references, and so on.\n\nGood technical documentation is more than just a guide; it enhances the overall user experience. Not only this, good tech documentation can help you achieve the following benefits:\n\n\n### 1. Increase customer satisfaction and loyalty\n\nBy providing customers with detailed and full documentation, you are giving them the power to answer their queries quickly, without increasing client frustration. This helps retain your customers.\n\n### 2. Boost employee productivity and performance\n\nCreating and organizing internal documentation more effectively can help your employees gain access to information much faster and easier, thus enabling them to work more efficiently.\n\n### 3. Reduce support costs and workload\n\nBy offering self-service documentation, you can decrease support requests and the time spent on solving them thus saving money and resources for your business.\n\n### 4. Develop your brand image and reputation\n\nDeveloping good documentation allows you to demonstrate your level of expertise, professionalism and reliability allowing you to develop trust and credibility with your customers and prospects.\n\nAs you can see, an effective technical documentation template is essential for the success of your product or service. But how do you create it? What are the crucial aspects of a technical document?\n\n## What are the 3 Main Parts of a Technical Document?\n\nA technical document typically consists of three main parts: The introduction, the body and the conclusion. These parts have different roles and serve different purposes as to be written in such an arrangement.\n\n### #1. Introduction\n\nOn one hand, \u201cthe introduction process is viewed as the transfer of information from sender to receiver\u201d. It gives a background, context, and the purpose of the document, presenting figures to capture just about every type of attention span out there.\n\n### #2. Body/Content\n\nThe most significant part of a technical document is the body. It offers thorough information and instructions about how the product or system can be operated, and its problems diagnosed.\n\n### #3. Conclusion\n\nThey say that the end note makes part two of the courtship; it is therefore strong and crucial in remaining forever. It is a concise restatement of major points signified and objectives endowed in the document \u2013 in brief, it ends on the proper note; giving readers that sense of culmination.\n\n## How to Write a Technical Document?\n\nWriting a technical document may seem confusing and intimidating, especially if you are not accustomed to practicing technical writing.\n\n- **Step 1:** Planning and Outline\n \n- **Step 2:** Drafting Content\n \n- **Step 3:** Revision and Editing\n \n- **Step 4:** Publishing and Sharing\n \n- **Step 5:** Updating and Maintaining\n \n\n## Example of How to Write a Flawless Technical Document\n\nTechnical documentation denotes the in-depth knowledge and data that allow you to get a product or system or use it and even fix any issues that might have occurred. This can be taken to mean user guides, manuals, question and answer sheets regarding the technical aspects of a particular subject or product among others. But how does one write a perfect technical document? If you desire a deeper perception, take a look at this [blog](https://www.docsie.io/blog/articles/how-to-write-clear-concise-user-manual-instructions/). Here is a technical documentation example:\n\n### Wireframe of an Ideal Technical Document\n\n1. Introduction\n\nA concise yet compelling introduction sets the tone, giving you a quick overview of the API\u2019s purpose and functionality.\n\n2. Getting Started\n\nThis section shows you how to quickly integrate the API into your projects. You can use Docsie\u2019s user-friendly planning and outlining features to ensure a logical flow of information.\n\n3. API Reference\n\nThe heart of the documentation, the API reference section, is meticulously organizedusing Docsie. You can use the platform\u2019s features to create well-structured content, making it easy for you to locate and understand each endpoint.\n\n4. Code Samples\n\nDocsie\u2019s markdown editor simplifies the inclusion of code samples, giving you practical examples that enhance your comprehension.\n\n5. Troubleshooting and FAQs\n\nA dedicated section solves common issues and answers your questions, showcasing Docsie\u2019s capability to seamlessly integrate FAQs into the documentation.\n\nInsert a new line here...\n\nNext, let\u2019s address the features Docsie offers to help alleviate your concerns.\n\n## How Docsie Helps You Create Technical Documentation Seamlessly?\n\nDocsie is one of the best enterprise knowledge base platforms that enables you to create and launch many self-service knowledge bases. Docsie presents a variety of qualities that make technical documentation easy, efficient, and fun. Here are some of the key features that Docsie provides:\n\n### #1. Unified Documentation Experience\n\nDocsie serves as a one-stop shop for all your [enterprise documentation](https://site.docsie.io/enterprise-documentation) needs. Whether you need to create documentation for various products, versions, languages, or audiences, Docsie has you covered. By consolidating all your documents in a centralized location, Docsie streamlines your workflows, reducing the reliance on multiple tools and platforms. Docsie also integrates with your existing tools and systems, such as **GitHub, Slack, Zendesk**, and more, enhancing your productivity and performance.\n\n### #2. Customized Documentation Hubs\n\nWith Docsie tech documentation software, you can build tailored knowledge portals, [documentation](https://www.docsie.io/blog/articles/why-is-there-a-need-for-customization-in-documentation/) hubs or self-service pages that reflect your brand\u2019s design, style and voice. There are various templates as well as themes from which one can select and also create his or her technical documentation template. You will also have options to customize your domain or logo footer and you are even able to enter whatever CSS or Javascript code you want. The hosting options provided by Docsie include public cloud, private cloud; or on-premise, giving you autonomy and security in terms of your documents.\n\n### #3. Seamless, Secure Collaboration\n\nDocsie\u2019s functionalities that promote collaboration with the worldwide teams involve user roles, access controls, and downloadable chat. You and your colleagues can join the educational program through bids on your [Docsie account](https://app.docsie.io/onboarding/#/account), where you can set different roles, functions, and permissions such as admin rights, permission to edit, review, or just watch. You are also free to edit your documents together with the rest of your co-workers in real time leaving comments, giving tasks, and tracking changes. Product documentation software also provides secure and confidential storage for your materials that are sensitive with its tools like JWT Token Authentication, IAM RBAC, SSL Encryption, and GDPR Compliance.\n\n## Conclusion\n\nTechnical documentation is an essential skill for anyone who wants to communicate complex and technical information to their users, employees, and customers. However, it can be quite challenging to prepare effective technical documentation on time. That is why you need Docsie, the leading enterprise knowledge base platform that helps to set up and release manifold self-serving knowledge bases.\n\nGet help from Docsie to outline, create, write, revise & proofread, and finish your documentation process smoothly and easily. Docsie can also assist you in working with your team members, tailor-making your documentation, monitoring and enhancing the quality of your documentation.\n\nAre you ready to begin with [Docsie](https://www.docsie.io/)? Sign up for a free trial today and witness the new evolution of your technical documentation process.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_VM2kZCRZZu70HssRx/banner_48_b812f255-bf12-1704-2c4a-489a7418971e.jpg", "summary": "This blog will guide you through everything you need to know related to the software documentation process with a technical documentation example. ", "publish_date": "January 29, 2024", "categories": ["Product Documentation", "AI", "Technical Writing"], "status": 1, "path": "/blog/articles/how-to-write-effective-technical-documentation-in-2024", "slug": "how-to-write-effective-technical-documentation-in-2024", "previous": {"link": "../what-is-product-knowledge-and-how-to-improve-it", "title": "What is Product Knowledge and How to Improve It"}, "next": {"link": "../product-requirements-document-101-your-guide-to-writing-great-prds", "title": "Product Requirements Document 101: Your Guide to Writing Great PRDs"}}, {"title": "What is Product Knowledge and How to Improve It", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Every product has a promise attached to itself. Whether you are selling a chart-topper book or excellent computer software - products are meant to solve a niche problem and satisfy customers. Therefore, knowing about products is a must-have for the marketing department and also for the sales staff. In this article, we take a quick look at product knowledge, its benefits, and how the right training can help your team know not only about the product concerned but also about the market, the ongoing trends, and the competitors.\n\n## What is Product Knowledge?\nProduct knowledge goes beyond understanding your own product. It includes:\n\n1. Customer needs and wants\n2. Industry trends and market suitability\n3. Brand mission and vision\n4. Competitor products and advantages\n5. Company policies and regulations\n\nDeveloping comprehensive product knowledge helps boost employee confidence, improve customer service, increase sales, and build customer trust.\n\nIt refers to deep, detailed, and specific knowledge about the product and the problem it addresses. Though highly beneficial for marketing teams and sales professionals, gathering knowledge about the product in question is also helpful for everyone in a particular company.\n\nProduct knowledge goes beyond the product under the spotlight as it also includes information, facts, or anecdotes related to the target customers, the competitors, the contemporary market trends, or the industry at large.\n\n**Here are some of the broad categories of product knowledge:**\n\n### 1. Customer: \n\nYour sales representatives should understand the needs and wants of your customer base so that they can offer the best available solution.\n\n### 2. Industry: \n\nKnowing the market is essential for understanding the product-market suitability. The sales team should be aware of the ongoing buzz in the industry.\n\n### 3. Brand: \n\nWhat is the objective of your brand? What are its mission and vision? Knowing about the product also includes having deep information about what the brand believes in and the goals it aims to achieve.\n\n### 4. Competition: \n\nThe sales professionals in your team should understand the competitors' products as well. This knowledge helps to find out the areas where your company can do better in terms of price, convenience or customer experience.\n\n### 5. Policies: \n\nNot only your sales staff, but everyone in the company should have a basic understanding of the legal stuff. From licenses and agreements to product exchanges and refunds\u00e2\u20ac\u201dcompany policies should be laid down in easy and understandable terms.\n\n## How to develop product knowledge training for your business?\n\nWith regular product knowledge sessions, you can train your staff and help them stay updated on recent developments and advancements of your product. Such training covers a broad area and goes beyond product specifications and features to include customer information, troubleshooting tips, product policies and regulations, etc. Here are a few things to keep in mind when organising product-related training for your departments:\n\n### 1. Information handouts and presentations:\n\nHandouts are easily accessible resources you can share with your team to always keep facts and information handy. If you have a softcopy version, you can even update it with the relevant information to reflect the changes made to your product. Presentations are great tools for knowledge sharing as they open opportunities for doubt clearing, constructive criticism, and further clarification.\n\n### 2. Instructor-led product demonstrations:\n\nYou can invite an experienced, expert, and knowledgeable instructor to conduct product-related training. Such workshops can be organized by product engineers, VPs, senior managers, or anyone who has a good understanding of the product.\n\n### 3. Accessible knowledge base\n\nWhen you have all your information, resources, and tools in the right place, you cannot possibly go wrong with your training. Create a powerful knowledge base where you can share all your product details and make it accessible to your entire staff. Encourage your employees to check the answers to the frequently asked questions about the product while sharing important content in the form of smaller, digestible chunks.\n\n## What are Product Knowledge benefits?\n\nAll types of training sessions are aimed at achieving certain pre-determined objectives. If you wish to maximize your training effectiveness, you can prepare specific plans for your particular departments. Here's how product-related sessions can help you:\n\n### 1. Boost employee confidence:\n\nWhen your customer care representatives know your product inside out, they can better solve the buyers' queries and tackle uncomfortable situations.\n\n### 2. Offer better customer service:\n\nA solid understanding of the product helps representatives share accurate information with potential customers and how it can help potential buyers.\n\n### 3. Increase sales:\n\nKnowing your product leads your sales team to convince more customers about its advantages. As a result, your sales numbers start growing in no time!\n\n### 4. Analyse competitors:\n\nBy knowing the product of your opponents in the market, you can better explain where and how your product is the most appropriate, budget-friendly, and perfect choice for your customers.\n\n### 5. Build trust with customers:\n\nGaining and retaining customers' trust is crucial for a lasting business. When customers receive full details of your product and get their queries satisfactorily resolved, they are more likely to remain loyal purchasers of your brand.\n\n### How to improve Product Knowledge?\n\nDeveloping your knowledge about the product has no end. It is a constant work in progress. You can employ the following strategies to secure customers' attention and garner more sales:\n\n|Strategies|How it can help|\n|-|-|\n|Use the product|No other strategy can beat this. When you engage with the product, you can experience what works and what doesn't. This helps you to predict the challenges your customers might face with your product.|\n|Invest in the knowledge base|Whether it is through online courses, insightful presentations, or self-paced learning journeys\u00e2\u20ac\u201dyour knowledge base should be an interactive portal. To make it even more interesting for your staff, you can integrate gaming experiences into the learning objectives.|\n|Practice simulated situations|Take cues from real-life issues that your customer support team has successfully dealt with. Use the role-playing technique to navigate through the frequently faced challenges and come up with unique ways of addressing various situations.|\n|Test, evaluate, retest|Test your staff periodically on the knowledge they have gathered about the product. You can introduce fun competitive sessions where the various departments of your company may participate and compete against each other. It's best to try out a mix of objective and explanation-based questions.|\n## How can Docsie help?\n\nAre you in search of a reliable software partner that can help you document your product knowledge details? Here's presenting[ ](https://www.docsie.io/pricing/)[Docsie](https://www.docsie.io/pricing/)! The all-in-one Swiss army knife and the one-stop-shop that perfectly caters to all your documentation needs.\n\n \n\n![Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_7VNXeCsrnKbBVfFq4/image4.png)\n\nBeginning with highlighting your product, you can build a full-fledged knowledge base on[ ](https://help.docsie.io/)[Docsie](https://help.docsie.io/) and share it easily with all the stakeholders involved. With easy-access sharing, multiple version control, and availability in various languages - your documentation remains digitally safe and also becomes easily editable by all your teams and departments.\n\n![Docsie File Interface](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4UzskvPYSiZXjdAYd/image5.png)\n\n### What's More?\n\n\n![Docsie Dashboard](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WFIBpwqifG9YlSTWJ/image6.png)\n\nYou can translate your content into multiple languages, take the help of the ready-to-use templates, and even leave comments or assign tasks for your staff to complete.[ ](https://www.docsie.io/pricing/)[Docsie](https://www.docsie.io/pricing/) believes in seamless collaborations and therefore, provides a handful of amazing features that make working together a fun and enriching experience.\n\n## Final Thoughts\n\nKnowing your product inside out is a skill. The more information and facts you can gather about the product, the more you can support your customers' needs and offer a good customer experience. With[ ](https://app.docsie.io/login/#/)[Docsie](https://app.docsie.io/login/#/), you can create product documentation at lightning speed, thanks to its remarkable features. So, the next time you need to create rich and engaging content for your audience, choose[ ](https://www.docsie.io/discovery_call/)[Docsie](https://www.docsie.io/discovery_call/) as your trusted software partner and share product knowledge with your team members and customers.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_qd5vQS8GYJP3r7Xob/banner_46_0f812919-aa4a-1b62-7345-0fff0a63ed21.jpg", "summary": "Product knowledge goes beyond the product under the spotlight as it also includes information, facts, or anecdotes related to the target customers, the competitors, the contemporary market trends, or the industry at large.", "publish_date": "January 23, 2024", "categories": ["Product Documentation", "Product Knowlege"], "status": 1, "path": "/blog/articles/what-is-product-knowledge-and-how-to-improve-it", "slug": "what-is-product-knowledge-and-how-to-improve-it", "previous": {"link": "../process-improvement-tools-what-are-they-top-10-platforms", "title": "Process Improvement Tools \u2013 What are they & top 10 platforms"}, "next": {"link": "../how-to-write-effective-technical-documentation-in-2024", "title": "How to Write Effective Technical Documentation in 2024"}}, {"title": "Process Improvement Tools \u2013 What are they & top 10 platforms", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Business operations run on procedures. Processes help to organise business information and make execution possible. Since business improvement and business processes are intertwined, the development of one leads to the flourishing of the other. This article delves into the details of process improvement tools such as[ ](https://help.docsie.io/)[Docsie](https://help.docsie.io/) and also shares a quick look at them along with the pricing options. So, read along to explore how you can enrich your process of **technical docs** creation and **prepare documentation** in a more simplified manner.\n\n## How can a Process Improvement Tool Help to Prepare Documentation?\n\nWhen you need to create a **technical documentation sample**, a process improvement tool can help you streamline workflows and increase business efficiency. **Technical docs** lie at the heart of information dissemination within an organisation. Therefore, process improvement platforms and applications track records, improve decision-making and help to create rich and error-free documents. \n\n|Features|Benefits|\n|-|-|\n|Visual representation|Simple flowcharts enhance clarity and promote simplicity. |\n|Standardised templates|Maintains consistency and retains uniformity across the documents. |\n|Version control|Manages different versions during the process of prepare documentation with updates and tracking. |\n|Audit tools|Easy edits or additions leading to audit transparency. |\n|Custom integration|Seamless integration with popular software increasing the utility of the technical documentation samples. |\n## List of the Best Process Improvement Tools for Creating Technical Documentation Sample\n\n### 1) Scribe\n\nOne of the most used platforms that has the power to translate any process into a comprehensive guide, Scribe is nothing short of a real game changer for businesses. With Scribe, you can get answers to your queries in the minimum time, increase your team's productivity and save time on **technical docs** creation. Whether you need to train your customers or onboard new hires, Scribe is the perfect platform to create step-by-step training guides and **end-user documentation**.\n\n**Pricing**:\n\n* Basic plan - Free\n\n* Pro - Personal at $23 per seat per month and Team at $12/seat per month\n\n* Enterprise - Custom rates as per requirements\n\n### 2) Kissflow\n\nFrom IT leaders to developers and process owners to business users - Kissflow is trusted by the top global brands. If you are looking to accelerate your digital transformation, you can reduce a lot of your enterprise chaos and automate workflows and systems through Kissflow. So, the next time you need to plan to **prepare documentation, **you can make the most of the user-friendly features of Kissflow and keep all your important information organised and in one place.\n\n**Pricing**:\n\n* Basic - $1500 per month\n\n* Enterprise - Customised as per requirement\n\n### 3) Reverscore\n\nCreating **end-user documentation** is a tough task. But with Reverscore, you can come up with new ideas, test them and evaluate their efficiency. The team of problem solvers at Reverscore are experts at generating innovative solutions that can tackle any issue that you may have with the **prepare documentation** process. From creating routines to assigning tasks and digitising checklists to finding real-time insights, Reverscore can help your company channelise efforts on the right track.\n\n**Pricing**:\n\n* **Essentials** - Free\n\n* **Business and Enterprise** - Customisable pricing options\n\n### 4) SmartDraw\n\nBlending the power of data, whiteboarding and diagramming, SmartDraw is a highly resourceful application that lets you create rich quality documentation in multiple formats. Trusted by more than 85% of Fortune 500 companies, the platform helps you build innovative products with planned roadmaps and **technical documentation samples**. The smartest choice for your enterprise, the tool assists you in capturing your ideas, integrating your findings with the most used tools and collaborating with your team members to brainstorm.\n\n**Pricing**:\n\n* **Individual** - $9.95 per month\n\n* **Team** - $8.25 per month\n\n* **Site** - $2,995 per month\n\n\n### 5) ClickUp\n\nClickUp is the ultimate all-in-one platform where you can work with your team and collaborate on multiple projects - from workflows to **preparing documentation** and real-time dashboards to customisable forms. With ClickUp AI, you can also fastrack your projects, plan your assignments and prioritise your tasks effectively. A great tool for shared work and instant updates, ClickUp comes with powerful automation features so that you can streamline your system and check progress at a glance.\n\n**Pricing**:\n\n* **Personal** - Free forever\n\n* **Unlimited** - $7 per month\n\n* **Business** - $12 per month\n\n* **Enterprise** - Custom-built plans\n\n### 6) Quixy\n\nBusinesses are not only about creating plans and executing them. It is also about making customers happy and satisfied. We all know how challenging it might get to create **end-user documentation **and that's where Quixy comes into the picture! Serving more than 15 industries with over 26,000 successful publications of no-code apps, Quixy helps you automate faster and bring agility and innovation into your operations.\n\n**Pricing**:\n\n* **Platform** - $20 per user per month\n\n* **Enterprise and Solution** - Customisable plans\n\n### 7) Appian\n\nUnleashing the power of artificial intelligence to improve business processes and operations, Appian is a highly reliable name in the software industry. The one-stop shop for design, automation and process optimisation, Appian enriches data, improves workflows and helps in building rich **technical docs.** Whether you need to automate systems or develop exceptional experiences for your customers in terms of **end-user documentation,** is the perfect platform that can help you make a positive impact.\n\n**Pricing**:\n\n* **Personal** - Free\n\n* **Application** - Standard for $75, Infrequent for $9 and Input-Only for $2 per user per month\n\n* **Platform and Unlimited** - Custom quote\n\n### 8) KaiNexus\n\nAre you looking to optimise as well as improve your business processes? Join forces with KaiNexus and step up your game. Using its powerful features, you can create multiple content formats, including **technical documentation samples**, a knowledge repository, etc. Loaded with helpful features like advanced ROI, APIs, workflows, instant reports, etc., the platform helps you achieve your organisational goals through planning and cooperation, prioritisation of resources and widespread engagement.\n\n**Pricing**:\n\nThe company can quote custom plans based on the following:\n\n* Number of users\n\n* Use cases\n\n* Templates\n\n* Services\n\n* Add-ons\n\n### 9) BeSlick\n\nAn elegant platform that ensures simplicity, collaboration and smooth operations, BeSlick minimises your errors and amplifies your visibility. The application can help you create checklists, visual reports, forms, videos and documents, along with tracking the progress of your projects and auditing the trail of changes. If you are struggling with **end-user documentation,** BeSlick is the perfect partner to define your scope, deliver the content and achieve results.\n\nPricing:\n\n* **Standard **- $8 per user per month\n\n* **Pro **- $12 per user per month\n\n* **Managed **- $19 per user per month\n\n### 10) Docsie\n\nWe all know how tough it might be to create **technical docs. **Converting jargon-laden information into simple **end-user documentation** for easier comprehension is not at all easy. However, with Docsie's powerful features for document creation, it is now super easy to organise information, manage tasks, collaborate with team members and track the progress of multiple projects simultaneously.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_a04Edkze6qsVNh6Yh/image1.png)\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ngzQN4MlkbbF0IKYh/image2.png)\n\n**Pricing**:\n\n* Personal - Free forever\n\n* Standard - $99\n\n* Premium - $179\n\n* Business - $249\n\n* Organisation - $699\n\n## Final Thoughts\n\nPreparing detailed and rich **technical docs** is no longer a Herculean task. With the top-rated process improvement tools, you can reduce manual interference, track metrics and work on the core competencies of your business. These tools can not only check processes but also improve them to create better opportunities for your business.\n\nSo, if you really want to simplify your **technical documentation sample** creation, choose Docsie as your software partner and make processes easier, enjoyable and effective!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_LlKmfMR7NPzVf0AOa/banner_44_d73dee3a-4c20-6003-7d79-a49a8fe6c8b4.jpg", "summary": "Process improvement tools can revolutionise your end-user documentation creation process. Here is a glimpse of the top 10 platforms that can accelerate growth.", "publish_date": "January 16, 2024", "categories": ["Product Documentation", "Process improvement tools "], "status": 1, "path": "/blog/articles/process-improvement-tools-what-are-they-top-10-platforms", "slug": "process-improvement-tools-what-are-they-top-10-platforms", "previous": {"link": "../chatgpt-enabled-knowledge-base-for-call-centers", "title": "ChatGPT Enabled Knowledge Base for Call Centers"}, "next": {"link": "../what-is-product-knowledge-and-how-to-improve-it", "title": "What is Product Knowledge and How to Improve It"}}, {"title": "ChatGPT Enabled Knowledge Base for Call Centers", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "According to [Gartner](https://www.gartner.com/en/newsroom/press-releases/2022-08-31-gartner-predicts-conversational-ai-will-reduce-contac), automation will play an important role in **24/7 customer assistance** with a five times increase in agent interactions and reach 10% by 2026. With international brands focusing on localisation, the call centres of today are ridden with challenges like long wait times, lack of personalised attention, poor **customer satisfaction strategies**, etc. \n\nOne effective approach is using [LLM agents for automation](https://www.superannotate.com/blog/llm-agents), which can handle complex customer interactions and repetitive tasks with ease. This not only improves efficiency but also enhances the overall customer experience.\n \nBusinesses can also implement **ChatGPT in customer support** to automate assistance, provide troubleshooting responses and ensure overall customer satisfaction. Whether it is through **seamless AI integration** or using **NLP for enhanced problem resolution,** ChatGPT has the power of transforming call centre services by establishing a robust system with an **AI-powered knowledge base.** In this article, we will take a quick look at how ChatGPT can bring revolution in the field of customer support. \n \n## Enhanced Problem Resolution \n \nA big step towards **transforming call centre services** includes the proper application of impeccable **customer satisfaction strategies.** ChatGPT's natural language processing capabilities make it extremely easy for the software to seek information, interact with human users and [engage in meaningful conversations](https://www.koncert.com/blog/genuine-sales-conversations). Global brands can use **NLP for enhanced problem resolution** to provide round-the-clock customer support by troubleshooting their issues and guiding them through different processes and systems. \n \nTools like ChatGPT have the extraordinary power to build relationships with brands' customers by sharing coherent responses and running discussions on a wide range of topics. What makes ChatGPT a boon for the call centre industry is that it can understand and generate conversations that align with particular situations and contexts. \n \n**ChatGPT in customer support** can pave the way to transform the field of customer service and enhance business operations. By reducing human intervention in all processes, companies can now smoothen their interactions with their customers, reduce wait time and provide answers to frequently asked customer queries. \n \nHaving an **AI-powered knowledge base** goes a long way in finding the right responses to customer enquiries and offering the most appropriate. By providing **24/7 customer assistance,** brands can work towards enhancing their goodwill in the market and share solutions to satisfy frustrated customers within the minimum time. Global brands with a presence in multiple locations can easily tackle the issue of handling customer queries spanning different international time zones and promoting **personalised customer support** for an enhanced experience. \n \n## 24/7 Availability \n \n**ChatGPT in customer support** can be highly impressive in creating a transformation in the call centre industry. By integrating artificial intelligence into **customer satisfaction strategies,** ChatGPT can open the gateway to a new era of customer service. \n \n## Difference between the availability of traditional call center hours and ChatGPT-enabled knowledge bas \n \n|Aspects|Traditional Call Center Hours|ChatGPT-enabled Knowledge Base| \n \n|-|-|-| \n \n|Availability|Operates mainly during business hours, might not be accessible during weekends or holidays. |Available 24/7 regardless of time zones, promotes flexibility and assistance. | \n \n|Response time|Longer wait times and response times when call volumes are high. |Instant responses for quicker problem resolutions. | \n \n|Mode of interaction|Human agents cater to customers needs. |Automated systems respond to customer inquiries reducing human involvement. | \n \n|Global accessibility|Limited working hours and so not available for all time zones. |Consistent support irrespective of customers geographical locations. | \n \n|Scalability|Limited scalability during sudden spikes in calls. |Automated systems handling concurrent queries. | \n \n \nSo, what are the benefits of providing **24/7 customer assistance?** \n \nWhen call centres operate round the clock, customers receive faster responses to their queries, problems, etc., and this increased accessibility leads to higher user satisfaction. Those businesses that have a global customer base can serve diverse customer requirements. \n \nBy applying **NLP for enhanced problem resolution,** ChatGPT can lead to enhanced customer satisfaction by handling regular and mundane responses to commonly asked questions and sharing information in a more precise, accurate and humane manner. \n \nWith an **AI-powered knowledge base,** companies can create a more creative and robust knowledge hub that can handle ambiguity and uncertainty effectively. It can further polish the user experience and share easy-to-understand, concise and comprehensive responses. \n \n## Customer Satisfaction \n \nWith big brands becoming everyday names in different households, companies today need to go that extra mile and offer a highly pleasant **omnichannel customer experience.** When brands hear their customers and take note of the issues users commonly face while handling their products or availing their services, they earn trust, loyalty and positive referrals. \n \n**ChatGPT in customer support** can automate the problem-solving cycle, decrease the number of dissatisfied customers and bring about a positive resolution. Whether a global or a local company - today's brands can enjoy a competitive advantage by providing **24/7 customer assistance** and increasing customer retention by applying the right mix of emotions and customer handling tools. \n \nWhen we look at iconic brands of the modern age, we often observe that what differentiates them is not only their product or service qualities but also their abilities in overall **transforming call center services.** \n \nAccording to 2012 Macmillan research, the brand discovered that needed additional support with everyday tasks. They launched their Team Up service which created an online marketplace, encouraging cancer sufferers to form volunteers and the local community. Similarly, Coca-Cola's Thank You Fund project inspired millions of people by providing financial assistance to more than 70 NGOs and offering funds for inspirational projects. \n \nSo, whether it is setting up an **AI-powered knowledge base** or using **NLP for enhanced problem resolution,** ChatGPT can also be used to mitigate the present and future challenges of the customer service industry. \n \n## AI Integration in Call Centers \n \nWith AI gaining more popularity day by day, today, almost all companies are trying to apply the capabilities of artificial intelligence in some way or the other to streamline their processes, optimise their systems and enhance resource utilisation. Through successful AI integration, brands can apply better **customer satisfaction strategies** and mitigate issues before they go out of hand. \n \nWhen it comes to using the features of **ChatGPT in customer support,** the possibilities are endless. In the broader landscape of AI technologies, ChatGPT can contribute towards faster automation, repetition of mundane tasks, supporting agents, providing quick answers to customer queries, etc. \n \nThe feature that stands out here is **NLP for enhanced problem resolution.** As a result of the software's power of understanding languages and contexts, it can generate content replicating human-like conversations. ChatGPT can help with language translations and help call center agents by reducing their workload and increasing their efficiency. This makes it easier to have a more personalised interaction with each customer. \n \nHaving an **AI-powered knowledge base** is crucial for the continuous improvement of the firm and training and onboarding purposes. Companies can use the software as a training tool by simulating practice environments and helping call centre agents work on their problem-solving capabilities and communication skills. Thus, ChatGPT can be useful for companies in better resource utilisation, **transforming call centre services.** \n \n## Seamless Integration \n \n**Transforming call center services**, ChatGPT can be neatly woven into the fabric of customer services. All it requires is careful planning and understanding of the technical aspects. There are several application areas that can handle the successful integration of artificial intelligence with the call centre service industry. \n \nUsing **NLP for enhanced problem resolution,** companies can use ChatGPT to share replies to customer queries, complaints, suggestions, etc. The software can translate customer queries and responses in multiple languages and also draft call scripts outlining the basic wireframe of a typical call flow. From sharing quick reminders about abandoned carts to summarising customer enquiries, ChatGPT can focus on specific concerns with enhanced user interaction. \n \nCompanies can train ChatGPT so that it can answer the frequently asked questions of the users very easily. Thus, this can then reduce the time and effort of the call centre agents. The software can also humanise the automated support content by using its natural language processes and generating more humane responses. \n \n**But how can you train and optimise your knowledge base to ensure 24/7 customer assistance?** \n \nCurate relevant, updated and appropriate data to create a high-quality knowledge base. \n \nInclude a vast set of scenarios and examples so that ChatGPT has a broader spectrum that it can work with. \n \nMention the different use cases so that ChatGPT can understand the industry-specific jargon and terminology and share more relevant information. \n \n \nUpdate the knowledge base regularly by removing old, irrelevant data and adding new and accurate data. \n \nGive real-world situations to ChatGPT so that it can mimic user inquiries and be used as a part of **customer satisfaction strategies.** \n \n## Final Thoughts \n \nWhen brands leverage the current trend of the rapid rise of artificial intelligence and use **ChatGPT in customer support,** call centres can increase customer satisfaction, solve issues promptly and establish long-lasting cordial relationships with customers. As a part of implementing **customer satisfaction strategies,** companies can drive more sales, generate higher revenues and take a giant leap in solidifying the **future of call centre technology.** \n \nStaying ahead in customer support technology is very crucial. From providing **24/7 customer assistance** to creating and operating an excellent **AI-powered knowledge base** - companies can blend innovation with human psychology and create ripples in **transforming call centre services.** With tools like [Docsie](https://www.docsie.io/), maintaining a knowledge base can be easy and fun!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4n6y1uybbOc5lKEpq/banner_43_a8bdff61-57ef-607d-fb27-abebe4e08368.jpg", "summary": "When the world is run by AI-powered technology, should call centres stay behind? Discover the role of ChatGPT in customer service with seamless AI integration. ", "publish_date": "January 08, 2024", "categories": ["AI", "ChatGpt"], "status": 1, "path": "/blog/articles/chatgpt-enabled-knowledge-base-for-call-centers", "slug": "chatgpt-enabled-knowledge-base-for-call-centers", "previous": {"link": "../what-is-a-content-authoring-tool-and-how-can-docsie-help", "title": "What is a Content Authoring Tool and How Can Docsie Help?"}, "next": {"link": "../process-improvement-tools-what-are-they-top-10-platforms", "title": "Process Improvement Tools \u2013 What are they & top 10 platforms"}}, {"title": "What is a Content Authoring Tool and How Can Docsie Help?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "With globalisation and the internet spreading their wings, **collaboration** is a key term in today's content creation process. As per [reports](https://radixweb.com/blog/top-elearning-statistics#:~:text=The%20online%20education%20market%20will,from%20%2438%20billion%20in%202020.), the eLearning market is to witness a massive rise of 200% between 2000 and 2025. Through successful **multimedia integration**, real-time analysis and continuous feedback, you can create content-rich, accessible documents. \n\nAre you a content creator looking for a reliable **content authoring tool**? This article delves into the benefits of such tools and provides an overview of what these can do for your business. With [Docsie](https://www.docsie.io/pricing/), you can improve your **documentation** process and make a mark in the **digital creation** sphere. \n\n![documentation](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WHTdrOOWQQpUW1VmE/image1.png)\n\n## What is a Content Authoring Tool? \n\nA **content authoring tool** is no less than an asset for all kinds and sizes of companies. These power-packed tools contain exciting features that help brands create, manage, edit and organise their content. This software standardises **documentation** and also enhances **collaboration** among multiple stakeholders. Here are some of the ways such tools can be of help:\n\n - Create loads of content using existing templates.\n - Build a **robust** content pipeline and ensure **hassle-free** content\n management. \n \n - Support **multimedia integration** and improves ease of access.\n Draft interactive and powerful content that is customisable for all\n departments, roles, candidates, etc.\n \n - Enhances **teamwork** with all members participating in the content\n creation process. \n\n![Content Authoring Tool](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_iyp1KrtbYHqAQcK71/image3.png)\n\nDo you want to educate your target audience on your newest product feature? Are you struggling to create training materials for onboarding your employees? Fear not as [Docsie](https://help.docsie.io/) is here to take care of all your **digital content** creation needs. Sign in today or book a demo and publish amazing documents with real-time edits and user feedback. \n\n## Decoding Docsie: An Extraordinary Content Authoring Tool\n\nWe all know how important (and difficult!) **documentation** can be! To make matters easy and fun, Docsie serves as a full-fledged platform where you can work with your team members, include **multimedia integration **and create** digital content** using great features. Whether you wish to publish an interactive knowledge base or manage documentation for multiple products - [Docsie](https://app.docsie.io/login/#/) is the right choice as a **content authoring tool.** \n\n![Decoding Docsie: An Extraordinary Content Authoring Tool](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_am3q0DHJbJrRCsMss/image5.png)\n\nBut what is it that makes **Docsie** stand apart from the remaining software in the industry?\n\nDocsie offers a unique and seamless **documentation** experience where companies can have all their content pieces at one centralised location. Rather than using multiple disconnected tools, you can use Docsie as per your business requirements and simplify your team workflows, making it easier for **collaboration **and teamwork. \n\nTrusted by more than 5000 business users worldwide, **Docsie **has published over 1000 business documents and continues providing impeccable customer service to its clients, ensuring improved **documentation** quality and presentation. \n\nWhether you are a budding entrepreneur or a seasoned business owner with an established organisation, Docsie is your perfect partner for all **documentation** needs. \n\n## Docsie: Features and Products At A Glance\n\nAs a **content authoring tool,** **[Docsie](https://www.docsie.io/features/#:~:text=Docsie%20unifies%20documentation%20creation%2C%20content,create%20amazing%20software%20documentation%20fast.)** is a trustworthy name in the industry. From creating effective **documentation** to seamless publishing and hassle-free collaboration, the software reduces repetitive manual work and promotes creativity with diminished costs, time and effort. Here are some of the top features and products that make Docsie special:\n\n![Docsie: Features and Products At A Glance](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_51Rnw2tjMMDDEgnk7/image2.png)\n\n### 1. Online markdown editor\n\nTrusted by professional and expert developers, Docsie's block-style editor lets you assign tasks, share comments and mention your team members. Be it a video, an image or dynamic web elements for **digital content** - with Docsie, you can take fullest advantage of the powerful markdown formatting options. \n\n### 2. Knowledge portal\n\nWith Docsie's easy deployment of the knowledge portal, design your documentation types and ensure **collaboration** with your teams. Publish your documents easily, access deep analytics and automate content updates so that everyone involved in the content creation process gets notified at one and teh same time. \n\n### 3. Manage SOPs\n\nDrafting content-rich and easy-to-access documents lies at the heart of running business operations smoothly. With ready-made templates and **multimedia integration,** you can create, store, edit and share your SOPs by maintaining a dynamic knowledge portal. Unleash the full potential of your content by using features like text formatting and content embedding. \n\n### 4. Project management\n\nDo you struggle with **real-time collaboration** with teams set in multiple locations? Shed all your worries with Docsie's easy project management feature. Schedule tasks, set reminders and ensure continuous communication with your teams irrespective of their geographical locations. Write public or private notes to assist other document authors. \n\n### 5. Version and language management\n\nWe all have saved our documents with several titles - version 1, version 2, final version, etc. But with Docsie, you can save yourself from choosing the wrong version and create multiple versions without duplicating pages or copy-pasting content. The **version control** feature lets you toggle between active and primary controls to display your knowledge base. \n\n### 6. Documentation collaboration software\n\nDo you wish to simplify the way you create documents for your business? Welcome Docsie to your world and manage documents on the go. Write, share, edit and manage **structured documentation** on a single platform and store all your relevant and valuable information in a private or public cloud. \n\n### 7. Content embedding\n\nToday, content creation involves integrating multiple media files. With Docsie's **embeddable documentation** feature, you can seamlessly integrate numerous other websites and services. Some of the integrations that Docsie supports are **Slack, Zapier, Jira, WordPress 4, WordPress 5, Mattermost, etc.** \n\n### 8. API documentation tool\n\n**Do you use GitHub or Gitlab or BitBucket?** Import all your API files or upload .json and .yaml from your device and share or edit your documentation. With the **API documentation** feature, you can help customers find everything in a single place and understand the technical aspects of your products. \n\n### 9. Feedback and web analytics\n\nNo matter what your business is, **user feedback** is an important aspect of growing a loyal set of audience. Docsie's feedback feature lets your readers leave comments on your documents and rate them on the basis of comprehension and clarity. However, this feature is available only for Organisation and Business plans. \n\n### 10. Password protected authentication\n\nWhen working with multiple teams, security becomes a serious concern. With **JWT token authentication**, temporary passwords, IAM and RBAC, Docsie lets you streamline your document access. With live **analytics** of accessibility records, you can also keep those scrupulous eyes away from your system. \n\n### 11. AI language translation\n\nMaking **seamless content creation** a reality, Docsie lets you translate your documents into the native languages of your target audience. With automatic localisation, you can improve your international SEO and gain greater online visibility for your business. \n\n### 12. AI chatbots\n\nOne of the most-used Docsie products, AI chatbots have empowered companies by providing personalised learning opportunities, tailoring role permissions, accessing [SOPs](https://www.docsie.io/blog/articles/creating-effective-sop-guidelines-examples-templates/) in multiple languages and enabling robust data security. Taking **user engagement** to a whole new level, the platform allows its clients to increase operational efficiency, adhere to regulatory norms and streamline the onboarding process. \n\n![AI chatbots](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_c5yqChJvE5I1xmAtG/image4.png)\n\n## Pricing\n\nAffordable and effective, **[Docsie](https://www.docsie.io/pricing/)** is the ideal platform where you can store your projects at discounted rates. From **multimedia integration** to unlimited knowledge bases, Docsie provides a wide range of features under the following plans:\n\n|Plan|Suitable for|Price|\n|-|-|-|\n|Startup|Simple documentation needs|$0|\n|Startup Plus|Ideal for budding enterprises who want to add more content to their documents. |$39|\n|Small Team|Companies that thrive on collaboration and need an integrated platform. |$79|\n|Business|Multiple teams who are looking to manage a lot of content. |$249|\nNeed a private cloud to host your knowledge base? Contact the sales team with your organisational requirements and start your journey of creating amazing **digital content. **\n\n![Pricing](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_bRcRQWN6dZPxTCJPH/image6.png)\n\n## Final Thoughts\n\nThe content world is constantly changing. From Facebook posts and Twitter comments to Instagram reels and YouTube shorts - **digital content** creation has come a long way. Currently, the content management software market revenue is predicted to reach [US$268.80m](https://www.statista.com/outlook/tmo/software/enterprise-software/content-management-software/india) by 2023. With an efficient **content authoring tool**, today's content creators are reaping the benefits of **multimedia integration** and enhanced **collaboration**. If you thrive on creating value-based content with proper **documentation**, then [Docsie](https://www.docsie.io/documentation/?version=0.0.1&language=EN&article=getting-started) is your perfect software partner.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_n22QoFNkSErcCrIoF/banner_35_5dd26b03-4136-0b86-1901-3f9bf4cfa6f8.jpg", "summary": "Are you struggling with digital content creation? Learn all about content authoring tools and how Docsie can help you create rich documents for your company.\n", "publish_date": "November 30, 2023", "categories": ["AI", "Content Authoring "], "status": 1, "path": "/blog/articles/what-is-a-content-authoring-tool-and-how-can-docsie-help", "slug": "what-is-a-content-authoring-tool-and-how-can-docsie-help", "previous": {"link": "../what-is-tacit-knowledge-an-overview", "title": "What Is Tacit Knowledge? An Overview!"}, "next": {"link": "../chatgpt-enabled-knowledge-base-for-call-centers", "title": "ChatGPT Enabled Knowledge Base for Call Centers"}}, {"title": "What Is Tacit Knowledge? An Overview!", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "We often say, \"**Knowledge is Power!**\"\n\nBut how can knowledge contribute to **business innovation?**\n\nIn the ever-evolving times like this, the only certainty is uncertainty. \n\n**Tacit knowledge** makes it possible!\n\nA study of employees' tacit knowledge-sharing behaviour reveals that [80% of knowledge](https://www.degruyter.com/document/doi/10.1515/JSSI-2015-0264/html?lang=en#j_JSSI-2015-0264_ref_005_w2aab2b8d104b1b7b1ab2ab5Aa) in a company is tacit knowledge. \n\nSuccessful companies distinguish themselves by their ability to create, scale, and disseminate both new and existing knowledge fast. Unfortunately, 80% of the knowledge within a company is tacit knowledge. How many times did an employee from your company leave without sharing any KT to their coworkers, leaving a painful gap in company knowledge? How many people in your company are currently the only ones who know certain tools or systems and if they leave it will be almost impossible to recover the lost knowledge?\n\n## What is Tacit Knowledge?\nTacit knowledge, the unspoken expertise held by individuals within an organization, makes up 80% of a company's knowledge base. This article explores:\n\n- What tacit knowledge is and why it's crucial for business innovation\n- The challenges of preserving tacit knowledge in the face of employee turnover\n- 5 key benefits of harnessing tacit knowledge, including increased productivity and innovation\n- Practical strategies for promoting and preserving tacit knowledge in your organization\n- How tools like Docsie can help manage and leverage tacit knowledge effectively\n\nUnlock the power of your organization's hidden expertise and gain a competitive edge in today's uncertain business landscape.\n\n**Tacit knowledge** is all about learning by doing. You can think of it as a knowledge hub containing all the skills, abilities and knowledge you can gather through life experiences. Quite naturally, this knowledge differs from one person to another as it depends on individual subjects and his or her environment. \n\nTacit knowledge is the undocumented, unspoken knowledge and skills, experiences and insights that are held by individuals within your organization.\n\nReal-life situations often provide us with different **examples of tacit knowledge.** But what happens in the professional/employment sector?\n\nIn the context of an organisation, **tacit knowledge** is very crucial. Employees gain their abilities, skills and expertise by doing things practically and through onsite training, work placements, internships, etc. If organisations need to reap the **benefits of tacit knowledge**, the first step is to document the knowledge and ensure proper knowledge management. \n\n## Bearers of Tacit Knowledge\n\nTacit knowledge is an intangible asset. People who hold it are like lore bearers. They know your company lore and pass it down during KT sessions. They have new joiners \"shadow\" them. It's about power, pride. They learned all of these important company processes, skills and secrets, so why should they share them with other employees? How many times did you join in a new role and found out that people in the company were not willing to share the knowledge of how they do their job? They gave you incomplete KT's, or your manager had to pull people from other teams just to impart parts of that knowledge onto you. Eventually you had to assemble it piece by piece, write your own guides, referencing other peoples guides and KT videos. \n\nOnboarding into a new company, team or project is a painful process. It is made more painful by the Tacit Knowledge holders who refuse to turn it into explicit knowledge. This is by no means a malicious intent. People get busy, they have other responsibilities. Documentation of explicit knowledge is always a secondary task to completion of other \"more important\" activities.\n\n\"Globalization has increased the turnover of skilled employees who resign without transferring their tacit knowledge, which makes up 85% of organizational knowledge.\" ([Walden ScholarWorks](https://www.scholarworks.waldenu.edu/dissertations/10115/))\u200b.\n\n## What is the importance of Tacit Knowledge?\n\nIn today's professional world, employers prefer candidates who stand out from the crowd, have a unique perspective and can think out of the box. When your team members develop **tacit knowledge,** you know they are reliable with important and urgent tasks. \n\nIf you are the owner of an organisation, you can also emphasise the **importance of tacit knowledge.** By giving them appropriate resources and relevant opportunities, you can develop your new hires or existing employees. \n\nAs a result of going through **examples of tacit knowledge** in an organisational setup, professionals can adapt to different professional situations and handle them accordingly. With proper **documentation,** organisations can promote **tacit knowledge** thinking company-wide and identify knowledge gaps in its various departments. \n\n## Who cares about explicit knowledge?\n\nExplicit knowledge is the backbone of any international organization. It impacts revenue in more than one way. \n\n* It enhances decision-making efficiency\n* Improves customer service quality\n* Streamlines operational processes\n* Facilitates faster training programs\n* Supports innovation and development\n\nFinally, it is part of the evidence you need to submit in your compliance audits and reports thus it is essential for compliance documentation.\n\nHaving an ability to resolve customer queries quickly, onboard new employees and step by step standard operation procedures for every important process is extremely important for small orgs and huge enterprises alike. It keeps your knowledge assets safe, makes it harder for an employee who leaves to damage your operations and makes it easier for existing employees to learn new job-specific skills. Finally it removes knowledge silos and no one likes knowledge silos except for tacit knowledge bearers who view it as a form of job security.\n\n> As per [Deloitte's Global Human Capital Trends](https://www2.deloitte.com/us/en/insights/focus/technology-and-the-future-of-work/organizational-knowledge-management.html) study: \"75 per cent of surveyed organisations said that creating and preserving knowledge across evolving workforces is important to their success over the next 12 to 18 months.\"\n\nAdditionally, studies on international joint ventures (IJVs) show that ability to transfer high quality explicit knowledge, can significantly impact the success and performance of your joint ventures. We've seen this first hand with some of our customers being able to open up new assembly lines in Mexico faster. They automated generation of their SOP's (Standard Operating Procedures) by generating them from production site videos, automatically translated them into Spanish and converted them into chatbots. This led to:\n\n* Reduced training time by utilizing chatbots that provide interactive on-demand guidance. \n* Increased production speed with clearer and easily accessible SOP's ensuring smoother operation of assembly lines.\n* Improved quality control with consistent delivery of operational instructions to reduce human errors and automated policy violation detection using our AI. \n* Improved employee satisfaction achieved through simpler learning process that reduced language barriers. \n* Achieved greater cost efficiency by reducing time to launch new factories leading to faster time to market.\n\n> \"Our results show the importance that tie strength, trust, and shared values and systems play in the transfer of tacit knowledge, especially for mature IJVs. Our findings are consistent with Uzzi's tenets: tacit learning is accumulative, assists in explaining explicit knowledge, and is enhanced by social embeddedness.\" - [EconPapers](https://econpapers.repec.org/RePEc:pal:jintbs:v:35:y:2004:i:5:p:428-442)\n\n## What are the Benefits of Tacit Knowledge?\n\nThere are multiple **benefits of tacit knowledge.** Let's dive into the top advantages of **tacit knowledge:**\n\n|Benefits|Importance|\n|-|-|\n|**Experience-based**|When your employees learn from each others' experiences, they grow as a team and minimise the existing knowledge gaps. |\n|**Communicate knowledge**|Through proper knowledge management, you can maintain documents and articles and transfer more knowledge among your employees. |\n|**Beat competitors**|Companies can stay ahead of their competitors and utilise the knowledge base to further serve their end users. |\n|**Increase productivity**|As a result of knowledge sharing and knowledge transfer, companies allow employees to gain newer perspectives and promote out-of-the-box thinking. |\n|**Enhanced organisational innovation**|If you practice regular documentation, you open up possibilities for your employees to perform better. |\n\n## Examples of Tacit Knowledge\n\nWe can understand this form of knowledge by going through the **examples of tacit knowledge.** Let's dive straight in:\n\n1. **Leadership**: Experienced project leaders use tacit knowledge to handle complex projects. The previous knowledge helps them to understand team dynamics, handle risk reduction strategies, etc.\n\n2. **Intuition**: Intuition, especially for company sales, works as a great boon. From navigating complex customer interactions to handling circumstances logically, people with strong intuition go a long way. \n\n3. **Hard skills**: Whether it is learning a new sport or developing the ability to work with complex software, hard skills help individuals improve their muscle memory and gain hardcore skills. \n\n4. **Innovation**: All excellence begins with innovation. By nurturing innovation and creativity, companies can encourage their employees to use tacit knowledge and learn from practical activities.\n\n5. **Efficiency**: The **importance of tacit knowledge** lies in the fact that it helps organisations streamline workflows and optimise their processes and systems. \n\n## How to Promote Tacit Knowledge in Your Organisation?\n\nIt's clear that **tacit knowledge** is important for an organisation to flourish in terms of increased efficiency and enhanced customer satisfaction.\n\n**But how can you encourage documentation and management of knowledge through all your systems and departments?** Here are some quick strategies for you to start with:\n\n### 1. Foster a Learning Environment:\n\nContinuous learning makes a team develop a wide array of strengths and capabilities. Document your current knowledge content and identify the knowledge gaps. Create intentional learning opportunities to close such gaps and guide your team to share information with each other. \n\n### 2. Provide Mentorships:\n\nIntroduce mentorship programmes where juniors can follow their seniors and learn from their working styles, decision-making approaches, etc. **New joinees** can learn from experienced members and understand how to tackle complex organisational challenges. From performing tasks together to participating in brainstorming sessions - give opportunities for the newcomers to find their way through different projects.\n\n### 3. Offer Training and Development Opportunities:\n\nOne of the greatest **benefits of tacit knowledge** is that it binds employees as a team and helps the organisation to grow. Prioritise employee training and give them scope to try different projects, difficult assignments, etc. Offer practical exposure in terms **of on-the-job training, client handling expertise, etc.,** so that employees can actually learn while performing tasks and gaining skills. \n\n### 4. Support healthy discussions:\n\nDisagreements and healthy debates are part of our everyday lives. Encourage collaboration across departments and let teams come together to achieve business goals. Use technology and tools to promote a healthy organisational culture where people can discuss **company strategies, policies, etc.,** and move towards a shared goal. Conduct regular discussion sessions and events where everyone can share their presentations and perspectives on various burning issues within the company.\n\n### 5. Break Barriers:\n\nWhile **knowledge management** is an important aspect of maintaining **tacit knowledge**, being welcoming to all members, irrespective of their roles and levels, goes a long way in ensuring inclusivity and equality. When it comes to problem-solving, consider suggestions from all departments and make a note of their viewpoints. By having diverse perspectives, you will be able to approach a problem more scientifically. Once you reach a solution, make sure that it is documented and made accessible to all employees.\n\n## Preserving Tacit Knowledge\n\nAccording to recent studies some of the key recommendations for preserving tacit knowledge revolve around: \n\n* [Enhancing employee relationships](https://www.emerald.com/insight/content/doi/10.1108/CMS-06-2015-0126/full/html)\n* [Integrating knowledge management systems](https://www.emerald.com/insight/content/doi/10.1108/13665620910954238/full/html)\n* [Implementing strategic knowledge retention practices](https://www.scholarworks.waldenu.edu/dissertations/10115/)\n* [Encouraging a knowledge-sharing culture](https://www.scholarworks.waldenu.edu/dissertations/10115/)\n\n### Employee Relationships\n\nCreate organizational culture to help each other in terms of knowledge sharing and then you will be in a position to have good camaraderie. Senior employee fear job security due to which collaboration across teams get hampered. \n\n## Knowledge Management Tools\n\nDo you want to ensure proper **knowledge management** of **tacit knowledge**? You need to choose the right tools that can help you streamline your thoughts and articulate them in the best possible way. \n\n![Knowledge Management Tools](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_oVY3fiUtbDjn5N20V/image2.png)\n\nIf you do a quick survey of the market, you will find a wide variety of standardised tools that can help you document your **knowledge base.** What is important here is to understand the features of the different **knowledge management tools** and find out the one that can capture **tacit knowledge** and convey all the relevant information.\n\n## Docsie - Features at a glance:\n\nAs a **documentation tool**, [Docsie](https://help.docsie.io/) comes with powerful features to help you create, edit, maintain and share your documents. Here are some of the top features of the software:\n\n![Docsie Features](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_aOXsgtcJRMDBM3lDU/image3.png)\n\n### Enterprise-Grade Documentation\n\nWhether you want to create a document from scratch or wish to export an already existing file, Docsie lets you create documentation, knowledge base, etc.\n\n### API Documentation Tool\n\nHelping you to value the **importance of tacit knowledge**, [Docsie](https://app.docsie.io/login/) lets you automate API docs. From creating to maintaining API documentation, you can help your customers access the required information.\n\n### Multiple Versions and Languages\n\n**Want to improve your international SEO?** Create documents in your language and create multiple versions in the required languages. Deploy seamless updates and have different URLs for documentation updates.\n\n### Integration and Embedding\n\nToday, businesses work with a plethora of services and platforms. To ensure proper **knowledge transfer**, Docsie provides custom and hassle-free integrations with your favourite and most-used tools.\n\n### AI language translation\n\nTranslate your content with zero effort using the platform's powerful AI capability. Localise your content and gain better visibility of your products and services.\n\nSo, if you are struggling with proper **documentation** and want a reliable platform to unleash the **benefits of tacit knowledge,** choose [Docsie](https://www.docsie.io/pricing/) as your software partner and create documents that your customers love!\n\n![Docsie Logo](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Doo2z3ACJCGPQiJdE/image1.png)\n\n## Final Thoughts\n\n**Documenting knowledge** plays a significant role in developing and sharing **tacit knowledge.** When you value the importance of tacit knowledge, you provide insights to individuals to excel in their roles and contributions. Now that you know about the top examples of **tacit knowledge**, you can share your journey of documenting and sharing this mode of knowledge. \n\nDo you wish to embrace the **benefits of tacit knowledge** and witness your company reaching greater heights? Use the power of [Docsie](https://site.docsie.io/documentation-collaboration-software) **documentation** and write your firm's future using the platform's powerful and exciting features!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_T6ZNNls0L0tq6eySF/banner_41_2_441f9c87-77f4-0467-654d-ce48fecce2ec.jpg", "summary": "Tacit knowledge refers to the skills and abilities gained from practical situations. Learn about tactic knowledge & what it means in an organisational context.", "publish_date": "November 23, 2023", "categories": ["AI", "Tacit knowledge"], "status": 1, "path": "/blog/articles/what-is-tacit-knowledge-an-overview", "slug": "what-is-tacit-knowledge-an-overview", "previous": {"link": "../top-10-alternatives-to-rightanswers-knowledge-base", "title": "Top 10 Alternatives to RightAnswers Knowledge Base"}, "next": {"link": "../what-is-a-content-authoring-tool-and-how-can-docsie-help", "title": "What is a Content Authoring Tool and How Can Docsie Help?"}}, {"title": "Top 10 Alternatives to RightAnswers Knowledge Base", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Are you losing your sleepover customer frustration? Is your business lagging behind its competitors in providing prompt and satisfactory **solutions** to the end users? Then you have arrived at the right place! RightAnswers is your perfect software companion that can contain a comprehensive **knowledge base** and raise customer satisfaction. But is it the only **solution**? Of course not! This blog also shares a quick look at the top ten **alternatives** to the software with a special focus on [Docsie](https://www.docsie.io/try_docsie/fb/create_knowledge_base/)!\n\n## List of Top Ten Alternatives to RightAnswers Knowledge Base\n\nHaving a robust and detailed **information hub **is crucial for your business. A reliable and secured **data repository** is an asset that can contain multiple content pieces - from product information and troubleshooting steps to frequently asked questions and project details. \n\n**Let's take a look at some of the **Alternatives to RightAnswers:***\n\n### 1. Docsie: Your Ideal Software Partner!\n\nOccupying the first position in this curated list of software **alternatives**, [Docsie](https://app.docsie.io/login/#/) is an amazing tool that works as a single platform, fulfilling all your documentation needs. From creating to publishing an online knowledge repository - you can work with Docsie's ease-to-use platform and simplify the way you manage your content production and work with your team.\u00c2 \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_gSRUJJ3vNFFNIuceb/image2.png)\n\n**Notable features:**\n\nA powerful tool in every aspect, [Docsie](https://app.docsie.io/login/#/) redefines the way you manage your **knowledge base**. Here are some of the top features:\n\n|What|Why|\n|-|-|\n|Unified platform|Manage different kinds of knowledge content in a single location.|\n|Specialised tools|Amplify your rate of producing documents and digital content.\u00c2 |\n|Automated translation|Launch your company in the international market by automatically translating your content.\u00c2 |\n|Brand-aligned content|Customise your documentation with brand colours, logos and templates.\u00c2 |\n|Hassle-free publishing|Publish your knowledge hub easily and share your content with others.\u00c2 |\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_hJKNsrjDm9Nu5Lb7Q/image6.png)\n\nIf you are looking for a replacement for **RightAnswers**, then [Docsie](https://help.docsie.io/) is an affordable choice! Here's a quick look into the different pricing options for [Docsie](https://www.docsie.io/pricing/):\n\n* **Startup plan** - Provides up to 3 team accounts, suitable for basic documentation needs.\u00c2 \n\n* **Startup Plus plan** - Provides up to 5 team accounts, appropriate for budding startups.\n\n* **Small Team plan** - Provides up to 15 team accounts, best for companies creating multiple documents.\u00c2 \n\n* **Business plan** - Provides up to 25 team accounts, suitable for phenomenal teams.\u00c2 \n\n* **Organisation plan** - Hosts knowledge in a public and private cloud environment; the cost depends on the business requirements. \nCheck out our crazy **[Black Friday](https://www.docsie.io/blog/articles/docsie-s-black-friday-deal/)** deals on these plans\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_0QpP5sq8tFB5zWkdl/image4.png)\n\n### 2. Zoho Desk\n\nOne of the best **alternatives of RightAnswers**, Zoho Desk is the perfect choice if you want to help your customers get answers to all their queries on a single platform. You can create, maintain, edit, review and publish articles on Zoho Desk and share them with your team members and end users. Coming from the house of Zoho Corporation, it is a cloud-based **solution** that enables you to maintain systems, add folders, customise email templates, redefine customer relationship management, etc. \n\n### 3. Notion\n\nOne of the leading content creation tools in the industry, Notion comes with easily customisable **knowledge base **templates where you can store all your important company and client information. As a replacement for **RightAnswers**, Notion lets you organise your content under specific heads by assigning labels and keeping them under separate tabs. Whether you need a template for a business plan or an action plan, Notion has a wide range of existing templates that allow you to unite all information in the same location. \n\n### 4. Zendesk Suite\n\nDo you wish to have a comprehensive guide that can help your customers find prompt answers to their questions? Use the Zendesk Suite as your digital library and share product information with your customers through the internal or external **knowledge base. **With Zendesk's knowledge hub, you can streamline all your customer interactions and lessen the burden in your customer support team. The analytical dashboard on the platform also lets you make better decisions for your team and the customers. \n\n### 5. Guru\n\nImagine a platform where you can have a wiki, an intranet and an enterprise search - all rolled into one! Guru is an excellent platform where you can constantly update your company and product information and create a central, localised repository for all your documentation needs. The platform offers different types of knowledge hubs that you can use to store all your details. As one of the most appropriate **alternatives**, Guru is a powerful tool that can not only improve your employees' productivity but also enhance customer satisfaction. \n\n### 6. Bloomfire\n\nDo you want to accelerate your knowledge-sharing process? Choose Bloomfire as your software partner and simplify the way you communicate with your team and customers. If you are looking for a substitute for **RightAnswers**, Bloomfire is the right choice! The platform can centralise various kinds of documents such as procedures, training materials, policies, etc., and organise information in a single location but under meaningful categories. Intuitive, secured and a platform that supports democratisation of knowledge, Bloomfire can empower your organisation. \n\n### 7. Freshdesk\n\nMaintaining and keeping information well-documented can **unlock** new business opportunities and smoothen company operations. Freshdesk lets you create and promote your content using a super tool. A boon for your team of technical writers and support agents, Freshdesk lets you create and publish digestible chunks of content in multiple formats, such as videos, images, graphs, attached files, etc. You can also translate your article's **knowledge base **and reach a wider section of the audience by using the AI-powered translation feature. \n\n### 8. Confluence\n\nCustomers hate it when they cannot find prompt solutions to their frequently asked questions. But now, you can sort out this issue with the help of Confluence - one of the most preferred **alternatives** of **RightAnswers**. Confluence is a leading software suite that helps you to create new articles, provide relevant search results, curate and organise content and keep all your documents updated. The best part about this software is that it gives you customisable templates enabling you to personalise your knowledge space. \n\n### 9. Livepro\n\nPromoting increased customer satisfaction and reducing time and effort on your part, livepro is a management **solution **that comes with an AI-powered assisted search feature that helps you find your content easily from the central repository. Livepro saves a lot of company funds as it enhances agent efficiency and ensures guaranteed compliance management. Perhaps the greatest USP of the platform is that it can provide answers to the customers within the minimum time and through multiple integrated channels. \n\n### 10. Shelf\n\nKeeping your content authentic and regularly updated, Shelf provides an excellent infrastructure that includes the power of GenAI and helps you to share accurate answers every time. From continuously improving your answers to maintaining a secure** knowledge base**, Shelf fuels your content strategy and enables you to scale your organisation. With Shelf, you can improve your content quality, generate higher ROI and integrate effectively with other services and portals. \n\n## Final Thoughts\n\nAccording to a study by [the MRFR Database and Analyst Review,](https://www.marketresearchfuture.com/reports/knowledge-management-software-market-4193) the knowledge management software industry is expected to grow by 12.50% between 2022 and 2030. As your business continues to grow, you need to store more product-related information and create a rich **knowledge base**. Now that you have this list of the best **alternatives** to **RightAnswers**, you can apply your *wisdom, **select** the most appropriate software for your team and start the journey towards **unlocking** the secret to retaining your customers and expanding your business.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_OGDco2MiXWhhNeIMc/banner_39_eca44851-07d5-b27c-6068-b26fc0e76026.jpg", "summary": "An efficient knowledge base enhances customer satisfaction & simplifies operations. Learn about RightAnswers & ten software you can use as its alternatives.", "publish_date": "November 21, 2023", "categories": ["Product Documentation", "Rightanswers"], "status": 1, "path": "/blog/articles/top-10-alternatives-to-rightanswers-knowledge-base", "slug": "top-10-alternatives-to-rightanswers-knowledge-base", "previous": {"link": "../different-aspects-of-testing-documentation-advantages-types-and-best-practices", "title": "Different Aspects of Testing Documentation \u2013 Advantages, Types and Best Practices"}, "next": {"link": "../what-is-tacit-knowledge-an-overview", "title": "What Is Tacit Knowledge? An Overview!"}}, {"title": "Different Aspects of Testing Documentation \u2013 Advantages, Types and Best Practices", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Do you know that global IoT connections might achieve the milestone of 29.4 billion in 2030?\n\nAs per the [Global IoT Forecast Report, 2021-2030](https://transformainsights.com/research/reports/global-iot-forecast-report-2032) by Transforma Insights, the IoT market size is ready to grow and develop, gaining further revenues for the technological world.\n\nEnsuring high levels of software testing efficiency, testing documentation shares the objectives, processes and expected results of software testing. This document sheds light on the multiple benefits of testing documentation, including a special mention of some examples of testing documentation. As a bonus, this article also shares the best practices for testing documentation!\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_1UH7JeOUnUhqkHti3/image5.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_1UH7JeOUnUhqkHti3/image5.png)\n\n\n## What is Testing Documentation?\n\nSoftware testing is an everyday affair in the lives of product designers, testers and software engineers. Testing documentation refers to creating documents related to software testing. Such documents are produced when software products are developed and maintained. Technical writers write these documents using the best practices for testing documentation to record plans and progress of different phases of software testing.\n\nWhen it comes to testing process optimisation, test documentation helps teams create a comprehensive plan for software designing, test implementation and record keeping.\n\nWhen you maintain a testing document, you can write down the details of all your software testing plans, including the product owners and the team members. It helps you create the testing environment so that other teams or employees can reuse the information and use it as a reference for future cases.\n\nIf we look into the different examples of testing documentation, we can observe that these detailed reports share more insights about the testing processes. They also play an important role in keeping all the stakeholders updated about the testing progress. Documentation also enables testers to analyse the efficiency of the testing procedures which helps them to further optimise the testing practices.\n\nSeveral testing documentation platforms help users create documents related to the various testing phases. If you are looking for such a platform, use [Docsie](https://www.docsie.io/pricing/) as your trusted software partner and create documents in an easy, fun way!\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_2QAlE7tO9d0ePWDEX/image6.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_2QAlE7tO9d0ePWDEX/image6.png)\n\n\n## Benefits of testing documentation\n\nThe importance of test documentation lies in the number of advantages that it comes with. The examples of testing documentation showcase the pros of the entire documentation process. With documentation platforms like [Docsie](https://help.docsie.io/), you can create test documents effectively. Here is a snapshot of the chief benefits of test documentation:\n\nImproves user experience and provides detailed and accurate information on the product.\n\nEnhances collaboration and encourages all team members to work towards a common, shared goal.\n\nProvides a systematic approach to testing and acts as a resource material for software beginners.\n\nHelps to create a bug-free product within a stipulated time.\n\nAssists the QA team to gain knowledge about the required configuration for testing.\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_61Vmm2FsSScSByIse/image1.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_61Vmm2FsSScSByIse/image1.png)\n\n\n\n## Types of Testing Documentation\n\nIn today's world where we use software products for almost everything, creating quality assurance documentation is highly important. With proper documentation partners like [Docsie](https://app.docsie.io/login/#/), software companies can keep their stakeholders updated regarding the progress of their projects and help the end users understand the suitability of the product concerned. To fully understand the benefits of testing documentation, let us look into some real-world testing examples.\n\n### Test strategy:\n\nA high-level document, describes the testing technique, the tested module and multiple components, including test processes, test objectives, documentation formats, customer communications strategy, etc.\n\n### Test plan:\n\nGenerally prepared by the manager or test lead, this planning document has multiple components such as scope, risks, approaches, resources, defect tracking, assumption, etc.\n\n## Test case documentation:\n\nA descriptive document outlines the testing steps and includes detailed information regarding the preferred outcome and the actual test results.\n\n### Test scenario:\n\nThis provides insights into the different test scenarios of the application. It does not include the navigation steps or the input data but helps engineers understand the application's gradual flow.\n\n### Test data:\n\nTechnical writers generally create this document before test execution begins. Prepared in Excel manually, this document records data that is used when testing cases are implemented.\n\n### Bug report:\n\nThis records the defects in the software system and also provides solutions for how to debug the product. It is the go-to content for all sorts of issues - open, solved or work in progress.\n\n### Test policy:\n\nEvery software company follows certain principles and methods as its testing guidelines. This document sheds light on those and how they align with the overall testing goals of the company.\n\n### Test summary:\n\nThis provides detailed knowledge about the activities and the final test results. From test execution to the final deployment - it records information on all the testing phases.\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WE3E6bbchQBrQLE8Y/image4.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WE3E6bbchQBrQLE8Y/image4.png)\n\n\n## What are the best practices for Testing Documentation?\n\nMerely drafting the content is not enough. Your end users should understand your documentation and have some key takeaways from the process. By following the best practices for testing documentation, you can create a customer-facing document and enhance the overall user experience.\n\nAreas\n\nImportance\n\nRegularly updated\n\nWhatever is not regularly updated is bound to lose its relevance and importance. Software products are dynamic. Keeping in line with that, make changes to your testing documentation so that it reflects the most recent alterations in the testing phases.\n\nVersion control\n\nAdhere to a system that helps you monitor the changes made to your documentation. Implement the version control feature to understand who has edited your documentation and when.\n\nUse a single source\n\nCreate and store your documentation in a single place so that your team members can easily access and use it. Use a single knowledge base as the source of truth to remove unnecessary time spent searching for the right information.\n\nProtect sensitive information\n\nThis is perhaps one of the most important software development best practices that include keeping your documentation private and allowing only a bunch of people to access and make changes to it. Ensure high levels of security and take extra care so that no unwanted teams or members can access valuable information about your product.\n\nTrain team members\n\nProvide complete training to your team members so that everyone understands the content and usage of your documentation process. Team up with the QA department and involve them in the documentation creation project.\n\nMaintain a style guide\n\nCreate and stick to a style guide to ensure tone consistency in the documentation process. When you follow a standardised set of guidelines, you can set the tone and frame a coherent tone for the entire length of your documents.\n\nHave standardised templates\n\nUse content templates to present your documentation professionally. From adding visuals to including examples and exercises, have a set format so that all your documents look consistent in their structure and format.\n\n\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_8qNmHqxKlNzMiF344/image2.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_8qNmHqxKlNzMiF344/image2.png)\n\n\n\n## Frequently Asked Questions\n\n### 1. What is testing documentation?\n\nIt is a piece of content that helps software testers, product designers and engineers note down all the processes and systems that happen during the software testing and development procedure. This documentation involves artefacts that assist the software testing team in planning the team's strategy, evaluating testing efforts and monitoring project requirements.\n\n### 2. What are the top benefits of testing documentation?\n\nIt removes ambiguities and provides clarity in the testing activities.\n\nIt offers a streamlined, systematic approach to the testing procedure and acts as a resource for training freshers in the testing process.\n\nIt breaks down the entire testing procedure and showcases each aspect of the software's journey from development to the final execution.\n\n### 3. How to follow the best practices for testing documentation?\n\nStart with having a clear objective and use a standardised format for documentation purposes. Be concise in your approach, add the pros and cons of the test scenarios and prioritise test cases. Make sure to keep your content up to date by reviewing it time and again. Implement version control and promote collaboration by all stakeholders.\n\n### 4. What is the documentation impact on software quality?\n\nWell-documented requirements provide clarity, reduce ambiguity and help engineers understand the existing codebase. It facilitates team collaboration and ensures knowledge transfer with successful user understanding.\n\n### 5. What information is usually conveyed in the examples of testing documentation?\n\nDocument testing generally includes business goals and KPIs, the technical environment of the testing, system characteristics and details of the business model.\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4hhrD8uf8FrH9lQ2X/image3.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4hhrD8uf8FrH9lQ2X/image3.png)\n\n\n## Final Thoughts\n\nAccording to [Global Markets Insights](https://www.gminsights.com/industry-analysis/software-testing-market), the current value of the software testing market size amounts to $45 billion. And this amount is likely to grow gradually from 2023 to 2032 at an impressive rate of 5%. As the world of technology continues to evolve, more software projects are being developed, leading to more software testing. Now that you have these testing documentation guidelines with you, you can better draft your documentation content, follow the best practices for testing documentation and unleash the benefits of testing documentation.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_E9huzHUdPx4vMtxpj/2761d2f9-c0dd-c27d-f383-680573d4f4fabanner_34.jpg", "summary": "This Blog sheds light on the multiple benefits of testing documentation, including a special mention of some examples of testing documentation. ", "publish_date": "November 16, 2023", "categories": ["AI", "Testing Documentation"], "status": 1, "path": "/blog/articles/different-aspects-of-testing-documentation-advantages-types-and-best-practices", "slug": "different-aspects-of-testing-documentation-advantages-types-and-best-practices", "previous": {"link": "../docsie-s-black-friday-deal", "title": "Docsie's Black Friday Deal"}, "next": {"link": "../top-10-alternatives-to-rightanswers-knowledge-base", "title": "Top 10 Alternatives to RightAnswers Knowledge Base"}}, {"title": "Docsie's Black Friday Deal", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "# Docsie - Empowering AI-Driven knowledge base platform\n\n### Big Savings this Black Friday: Get Up to 50% Off For 3 Years With Promo Code BLACKFRIDAY2023\n\nShhh... It's a secret! Docsie's Early Black Friday Sale is here: Get our powerful AI-Driven knowledge base platform at a jaw-dropping price to make your documentations better than ever!\n\nThe success of a product lies in how well it is documented and thought of. That's what [Docsie ](https://www.docsie.io/)caters to. It simplifies how your team manages product documentation. \n\nAt first glance, Docsie emerges as a collaborative tool for easier product documentation. But as you dig deeper, you understand it is more than that. Laced with knowledge portals and an online markdown editor, Docsie makes writing, editing, and publishing easier. \n\nNot only can you streamline documentation management for multiple products, but also it offers you various other benefits. You can publish interactive knowledge portals, gather actionable insights & feedback, and collaborate with different stakeholders to make the entire documentation process easier. \n\nIsn't it a fun and supportive way to make your documentation tasks more manageable? To know more about this deal check out the terms & conditions mentioned below:\n\n## Terms and Conditions\n\nDocsie's Black Friday Offer: Sign up for any of our plans and save up to 50% for 36 Months! Yes. you heard it Right. \n\n**Discount Eligibility**: This discount applies to signups and demo requests made between November 8, 2023, and December 10, 2023. Please note that the discount is exclusively available for annual subscription plans and does not apply to add-ons.\n\n**SaaS Subscription:** Only valid for our SaaS subscription.\n\n**Subscription Renewal:** After the agreed discount tenure, whether for an annual or multi-year plan, your subscription will automatically renew at the regular price.\n\n**Multi-Year Deal:** The multi-year deal extends the discount for up to 3 years, provided you make an upfront payment to avail of this offer.\n\n**Important Note:** To secure the multi-year deal, an upfront payment is necessary\n\nBe sure to take advantage of these terms and conditions to make the most of our Black Friday deal. Sign up now to unlock substantial savings on Docsie annual plans!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Wv53cjoKZYB5jte7k/93625a1a-2c03-ea9f-e55b-4239995543f1docsie_thanksgiving.png", "summary": "Big Savings this Black Friday: Get Up to 50% Off For 3 Years With Promo Code \u2018BLACKFRIDAY2023\u2019", "publish_date": "November 07, 2023", "categories": ["Black Friday Deals", ""], "status": 1, "path": "/blog/articles/docsie-s-black-friday-deal", "slug": "docsie-s-black-friday-deal", "previous": {"link": "../a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration", "title": "A to Z of Documentation Version Control and How it Improves Workplace Collaboration"}, "next": {"link": "../different-aspects-of-testing-documentation-advantages-types-and-best-practices", "title": "Different Aspects of Testing Documentation \u2013 Advantages, Types and Best Practices"}}, {"title": "A to Z of Documentation Version Control and How it Improves Workplace Collaboration", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Have you ever spent hours editing the wrong document version? I can feel your pain. \n\nDocumenting your content should be an easy process without any goof-ups. However, at times we face issues managing the documentation workflow. It not only kills your time but also hampers the collaboration in your team. You can repeal these mistakes by implementing documentation version control and change tracking. \n\nToday, global businesses operate from different corners of the world. Their workforce is distributed globally so the importance of team collaboration has multiplied manifold. Therefore, managing documents has become more important than ever to maintain efficiency and a steady workflow. Following documentation best practices can help you move a step closer to bringing more accuracy in the workplace. \n\nWith agile development, many companies are creating documentation software to enhance inter-team collaboration and help the organization move toward better efficiency. In this blog, we will help you understand the A to Z of documentation management and version control. So dig in to know everything about the basics of change tracking. \n\n## What is Version Control?\n\nVersion control gives you complete authority over a document. If a common document is being shared among multiple shareholders with editing rights, you can track the recent changes. It also allows you to recall specific versions according to your needs. It enhances documentation hygiene by making you follow documentation best practices. \n\n## Why is Version Control Needed in Documentation?\n\nVersion control in documentation helps you avoid confusion and saves time by giving you access to the latest version of the document. It improves team collaboration by improving the scope of communication among team members. As you have transparency on the doc version, you can easily track the changes made by each team member. This feature is especially beneficial for product managers, writers, and engineers working on the same product updates. Moreover, the collaboration tools give you an upper hand in identifying and resolving conflicts quickly. \n\nDocumentation tools like [Docsie come with team collaboration](https://site.docsie.io/documentation-collaboration-software) and project management functionality. You can manage your documents on the go with these kinds of collaboration tools. The centralized platform helps you create embeddable software documents that adapt according to the preferences, languages, and locations of your customers. \n\n|CTA: Adopt documentation best practices with Docsie!|\n|-|\n## Benefits of Document Sharing\n\nImagine yourself to be a product manager working closely with content writers. You and your team are trying to market the right features and make your customers understand your new offerings. Your team and the writers are using the same document to list down the features but the document does not have the option to check version history. In the absence of this feature, you and the writers may work on different versions of the same document. Think of how much time and effort you will lose in such a scenario. \n\nHaving documentation management software and following documentation best practices can help you avoid such problems. Here are a few benefits of using collaboration tools like Docsie. \n\n### Accurate and reliable information\n\nData integrity is the top priority for organizations all over the world. Every organization wants the information that is passed among departments to be accurate and up-to-date. Therefore, the feature of viewing document history becomes important as it allows stakeholders to make changes and update everyone with relevant information. It also secures the everyday documentation process. Through change tracking, you can control accidental edits, improve accuracy, and ensure the reliability of the documents. \n\n### Low chances of error\n\nIn a recent [report published by M-Files](https://www.m-files.com/infographic-18-startling-information-management-statistics-3/), it was concluded that 46% of respondents mentioned that it is time-consuming and challenging to findthe documents they need. Without document history tracking, you may make edits on the wrong documents and circulate the same in your organization. This may put your company at risk. Having collaboration tools that allow you to edit the latest version when document sharing reduces the chances of errors. It controls the chances of errors during content creation and brings every stakeholder on the same page before they want to send the document out to the public. Moreover, these tools help you follow the documentation best practices correctly. \n\n### Tracking history\n\nChange tracking in the documents is necessary when managing multiple versions of the documents. Using document history, you can see who is contributing what to the projects. Moreover, when the documents are shared with the internal and external teams, you can see the changes made by writers, product managers, third-party contractors, and other stakeholders. It reduces errors and gives you control to make the necessary changes without any disruption. \n\n### Document access control\n\nHistory tracking during document sharing also improves safety standards. It ensures that the workflow processes comply with the safety instructions followed in your specific industry of operation. As the risk of cybersecurity threats has increased, protecting sensitive information is a prerequisite for organizations across the globe. Using documents with version control can help organizations uptight their security by adding user authentication, password encryption, and access control. \n\n### Better workflows\n\nHistory tracking in documents helps in improving the workflows, therefore adding more to organizational efficiency and productivity. It makes it easier for different talent pools to collaborate and contribute to the same project. They can make inputs, review changes, and merge conflicts and confusions. You can also save time by avoiding the issues related to finding the right document version or rewriting an older version. \n\n### Compliance and regulatory benefits\n\nYou need to file the right documents for internal auditing and compliance & regulatory benefits. Version history tracking gives you the control to edit the right document and record the changes made over time. The documentation platform made through agile development takes care of data sensitivity, storage, and compliance. \n\n### Disaster recovery \n\nWhen working on computers and laptops, you might accidentally delete important files. Document sharing ensures that the files are not lost and can be restored with the updated version. It merges conflicts relating to data storage and security. \n\nDocument sharing and history tracking help you send reliable information across the organization. You can merge conflicts, reduce errors, and maintain exact file records in a jiffy with these collaboration tools. Moreover, tracking the project progress and judging the accountability of each person becomes hassle-free with documentation software. \n\n## How Does Docie Help in Improving Collaboration with Documentation Management?\n\n[Docsie ](https://site.docsie.io/documentation-collaboration-software)[documentation management](https://site.docsie.io/documentation-collaboration-software) helps you manage multiple documents with ease through its advanced features. The built-in notes, memos, reminders, chats, and task features improve team collaboration. Moreover, this document-sharing software also comes with project management functionality. With documentation collaboration for internal and external teams and the option of importing & exporting documents, you can manage, edit, and store documents on the fly. \n\n|CTA: Connect with our team for a demo!|\n|-|\n## Key Takeaways\n\nDocsie helps you manage documentation workflows for your entire workforce. Whether you are operating from a city or have offices around the globe, you can improve team collaboration and merge conflicts with document documentation management. \n\nDocsie helps you manage multiple document versions, track document history, and create embeddable software documents that adapt to your customer\u00e2\u20ac\u2122s language, location, and preferences. \n\nWith ghost AI translation, you can easily localize your content according to the geographies and preferences of your customers. You can connect with global teams hassle-free with Docsie. \n\nKeeping track of every document and storing them in the right place might be tedious. With Docsie documentation management, you can easily store documents on a cloud platform. \n\n|CTA: Connect with our team for a demo!|\n|-|\n## Conclusion\n\nDocument history tracking software improves productivity, adds a security layer, boosts efficiency and grows overall capabilities with version access and control. It also helps the team improve communication, reduce friction, and merge conflicts. The software developed through agile development promotes flexibility when creating and maintaining documentation workflows. \n\n**Frequently Asked Questions**\n\n**Can Docsie document sharing handle multiple version histories?**\n\nDocsie helps you manage multiple document history. You can easily track who made the recent changes and what is the latest version of the same document. The software helps you avoid confusion and merge conflicts by improving transparency and productivity among team members. \n\n**Can large-scale companies get the benefits from the collaboration tools available on Docsie?**\n\nThe collaboration tools on Docsie improve teamwork between internal and external teams. It offers multiple versions, languages, and AI translation to make your content more localized and reach out to a bigger audience. Moreover, it is suited to fulfil the needs of large global companies as well as SMEs. \n\n**Can Docsie document sharing improve the workflow for remote teams?**\n\nDocsie is best suited for companies having a global workforce. It operates well for companies operating on fully remote and hybrid setups. The built-in chat, tasks, and memos features bring improvements in the work and enhance efficiency. \n\n**Why is change tracking in the documents necessary? **\n\nChange tracking in the documents is necessary because it keeps you updated on the latest developments. When working with multiple shareholders, you can easily see who made the recent changes and how they have contributed to the success of the entire project. \n\n**What is agile development in documentation?**\n\nAgile development in documentation is a way of creating and maintaining documentation that works on the principle of agile software development. The focus of software developed through agile development is to bring more flexibility and collaboration in the workplace. \n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_JZfTaBdbV6eFIrGgG/b0d79ea9-0300-9369-6c3b-f1f5d0783faabanner_33.jpg", "summary": "In this blog, we will help you understand the A to Z of documentation management and version control. So dig in to know everything about the basics of change tracking. ", "publish_date": "November 06, 2023", "categories": ["AI", "Documentation Portals", "Documentation Version Control "], "status": 1, "path": "/blog/articles/a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration", "slug": "a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration", "previous": {"link": "../8-best-it-documentation-tool-recommendations-for-devops-in-2023", "title": "8 Best IT Documentation Tool Recommendations for DevOps in 2023"}, "next": {"link": "../docsie-s-black-friday-deal", "title": "Docsie's Black Friday Deal"}}, {"title": "10 Ways to Master Prompt Engineering for Technical Writers", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Do you know that more than[ ](https://www.notta.ai/en/blog/chatgpt-statistics#:~:text=Key%20ChatGPT%20Statistics,-If%20you're&text=ChatGPT%20currently%20has%20100%2B%20million,GPT%2D4%20from%20March%202023.)[100 billion users](https://www.notta.ai/en/blog/chatgpt-statistics#:~:text=Key%20ChatGPT%20Statistics,-If%20you're&text=ChatGPT%20currently%20has%20100%2B%20million,GPT%2D4%20from%20March%202023.) are currently using ChatGPT? From advertising to entertainment, education to human resources\u00e2\u20ac\u201dvarious industries are making the most of prompt engineering to elicit the most appropriate responses from the language models. While writing on various content-heavy topics, technical writers have a tough time making their articles relatable and digestible. In this article, we will discuss how you can use AI in technical documentation. As a bonus, you will also get a sneak peek of technical writing with Docsie!\n\n## What is Prompt Engineering?\n\n|Prompt Engineering at A Glance|\n|-|The definition|\n|At its core, prompt engineering refers to the art (and science!) of developing and crafting prompts which we can use to receive our desired outputs from language models like ChatGPT and GPT-4. While some of us might have good questioning skills up our sleeves, technical writers need to know the ins and outs of prompt engineering so that they can create better commands, ask more insightful questions and give better instructions to AI systems. |\n|The principles|\n|Currently, the use of AI in the technical documentation creation process is going through a series of developments. However, we should understand that all prompt creation depends on two chief principles - clarity and specificity. We can receive our desired responses from the language-trained AI models only when our prompts are well-engineered, specific and have zero ambiguity.|\n|The purpose|\n|The benefits of prompt engineering are limitless as it involves text-to-text as well as text-to-image and text-to-sound models. Prompt engineers and technical writers create AI prompts, analyse the outputs and further refine them, abiding by the compliance and regulatory issues as well as catering to the needs of social contexts.|\n \n\n## What are the benefits of Prompt Engineering?\n\nWhen it comes to using AI in technical documentation, tools like[ ](https://www.docsie.io/collaboration_software/)[Docsie](https://www.docsie.io/collaboration_software/) can be your ultimate saviour. However, knowing the basics of prompt engineering also helps technical writers share information with a user-focused approach containing less jargon.\n\n \n\nAs the language models for technical writers continue to grow and develop consistently, artificial intelligence will play a significant role in crafting human-friendly, easy-to-understand prompts.\n\n \n\nHere are the top benefits of prompt engineering:\n\n \n\n\u00e2\u2014 It enhances user experience, reduces ambiguity and confusion and delivers quick resolutions independently.\n\n\u00e2\u2014 It fine-tunes the prompts, optimises them and brings down user frustration.\n\n\u00e2\u2014 When writers master prompt engineering, they are better able to leverage its power. From streamlining business operations to powering virtual assistants, writers can explore limitless options.\n\n\u00e2\u2014 Maintaining a consistent style, tone and voice really gets easy and it saves time and resources for organisations and agencies.\n\n\u00e2\u2014 Through AI translations, effective prompts can be translated to suit varying cultural contexts and global audiences.\n\n## How can Technical Writers Excel in Prompt Engineering?\n\nAI is an ever-expanding space. So, to keep up with the growing demands of using AI in technical documentation, writers need to understand how to guide the systems to get relevant content. Before diving into technical writing with Docsie, technical writers should know how to create the perfect prompts for AI systems.\n\n \n\nTo explore the multiple benefits of prompt engineering, writers should develop technical skills or brush up on their existing ones so that they can create a wide variety of technical documents.\n\n \n\nHere are 10 tips on how to become an expert in prompt engineering and explore the world of technical writing with AI:\n\n### 1. Understanding users\n\nWhether you are a marketer or a content creator, we all know how important it is to know the query of our target audience. Understanding the needs of your end customers is the key to crafting effective prompts. Gathering knowledge on several factors such as age, gender, location, preferences, etc., can help you to create a user persona. And based on this persona of the ideal user, you can customise and refine your prompts.\n\n### 2. Personalisation and context\n\nA Large Language Model needs to know the context of your prompt. So, by entering a little bit of background knowledge into the system, you can train the LLM to give you the desired output. When creating technical writing with Docsie, the platform lets you deploy LLM chatbots for immediate and assured assistance and query resolutions. For example, you can ask the AI system to explain how magnets work by adding the context that it needs to be appropriate for 6th-grade students.\n\n### 3. Knowing the art of brevity\n\nLearning the benefits of prompt engineering is as important as understanding how to convey information concisely through your content pieces. Address the topic at hand and write to the point content so that readers can gain a clear message from your words. Break down complex technical information and write in a relatable, user-friendly tone. Keep in mind that you are writing for humans. So, keep your readers engaged and write in a language they can understand easily.\n\n### 4. Knowledge of machine learning\n\nWhen you are working as a technical writer for a company or an agency, knowing a thing or two about machine learning can help you a great deal and put you much ahead of your competitors. With machine learning, you can analyse the user behaviour data of the past and then make changes to your prompts based on that. You can create finer prompts for a better user experience and enhance the quality of the output.\n\n### 5. Illustrate with examples\n\nReferences and analogies work best where definitions fail. So, cite examples and use similies and analogies in your articles to make it easier for the broader audience (without technical knowledge) to understand. When you are exploring technical writing with Docsie, write in the everyday language and convey your message with simplicity and authenticity.\n\n### 6. A unique writing style\n\nAs you continue to integrate AI in technical documentation, sometimes your technical content might become dry and too stiff to read. With a unique writing style, you can craft better prompts and eventually make your content more engaging and comprehensive for a wide range of audiences. Avoid using highly technical words and phrases and use layman's terms to reach a broader audience who might not know the technical terminology.\n\n### 7. Technical expertise\n\nIf you wish to reap the fullest benefits of prompt engineering, try and gain a strong hold on the common programming languages. While coding experience is not mandatory, gathering information about the most used programming languages will help you customise your interactions with different AI models. You will be able to give finer prompts, automate repetitive, mundane tasks and implement security measures.\n\n### 8. Structure your prompt\n\nAll effective prompts have one thing in common. They have a good flow with an introduction, detailed sections and a proper outro. Suppose you need to give a prompt to your AI system to craft a job description for a vacancy. The intro will consist of the role introduction and the responsibilities, the body will contain instructions on what kind of tone is required along with guidelines on the length of sentences and the final outro will summarise the main task in a few words.\n\n### 9. Research\n\nDig deeper into technical concepts and broaden the horizon of your knowledge by reading articles, manuals and getting to know industry-specific terminology. So, to fully unleash the benefits of prompt engineering, you need to research deeper, understand technical concepts and then break them down into smaller, digestible chunks for your users to read and understand.\n\n### 10. Stay updated\n\nIn your journey of technical writing with Docsie, the platform will undoubtedly give you all the tools to create detailed documentation - all under the same roof. But you need to stay updated on the recent industry happenings, read technical news and attend industry events to find inside stories and get content for your next article.\n\n \n\n**[Docsie](https://www.docsie.io/pricing/) - your digital document assistant!**\n\n** **\n\n** **\n\nIf you are a newbie in the world of technical writing,[ ](https://help.docsie.io/)[Docsie](https://help.docsie.io/) is your perfect partner! Infusing the power of AI in technical documentation, **Docsie** is the one-stop shop that lets you create, edit, manage and share your documents with your teammates, maintaining complete privacy and security. Technical writing with Docsie is simple, organised and stress-free. While the strong LLM forms the backbone of the platform, you can also create your own knowledge management with Docsie and simplify the way your team accesses the internal knowledge base. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Nq7S4E71oXOk5ZQL7/image1.png)\n\n \n\n## Final Thoughts\n\nAccording to NASSCOM, India will witness an[ ](https://www.linkedin.com/pulse/unleashing-power-words-journey-technical-writers-india-kranthi-kumar/)[11% surge](https://www.linkedin.com/pulse/unleashing-power-words-journey-technical-writers-india-kranthi-kumar/) in demand for highly qualified and expert technical writers from 2022 to 2030. So, if you are an aspiring or a seasoned technical writer, now is the best time to upskill yourself in prompt engineering** **and explore wonderful opportunities in the job sector. Using the rich knowledge management with Docsie,** **you can have a standardised, customised and collaborative platform for all your documentation storage.\n\nFor getting all your document-related needs fulfilled, visit [Docsie ](https://app.docsie.io/login/#/)today and leverage the power of AI in technical documentation.\n\n## Frequently Asked Questions\n\n### 1. What is prompt engineering in the context of technical writing?\n\nPrompt engineering refers to the art and science of creating or feeding accurate prompts to software or products so that writers can customise or personalise the responses drawn from the AI systems.\n\n### 2. Why is it important for writers?\n\nHaving a thorough understanding of prompt engineering helps writers design effective prompts, convey information efficiently, maintain consistency and ensure product success.\n\n### 3. How to use AI in technical documentation?\n\nApart from retrieving relevant information, artificial intelligence can also help in generating user-centric content, analysing consumer behaviours and patterns, automating documentation workflows, etc.\n\n### 4. Can I learn technical writing with AI?\n\nUnderstanding the basics and handling AI tools can go a long way to creating a career in technical writing. With AI, you can learn about language models, NLP, chatbots and virtual assistants as well.\n\n### 5. How to use language models for technical writers?\n\nLanguage models can help writers in different ways. From content generation to translation, automation to personalisation, language models assist in enhancing content quality.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_rKF4eYYbOjtbKdWts/225c2411-7ae2-4052-d0e1-45c5cd0afa8abanner_31.jpg", "summary": "In this article, we will discuss how you can use AI in technical documentation. As a bonus, you will also get a sneak peek of technical writing with Docsie!", "publish_date": "October 30, 2023", "categories": ["AI", "Prompt Engineering"], "status": 1, "path": "/blog/articles/10-ways-to-master-prompt-engineering-for-technical-writers", "slug": "10-ways-to-master-prompt-engineering-for-technical-writers", "previous": {"link": "../why-is-there-a-need-for-customization-in-documentation", "title": "Why is there a need for customization in documentation?"}, "next": {"link": "../8-best-it-documentation-tool-recommendations-for-devops-in-2023", "title": "8 Best IT Documentation Tool Recommendations for DevOps in 2023"}}, {"title": "Why is there a need for customization in documentation?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Launching your product in the market takes immense effort, not only from your end but from your team's end as well. They have to go back and forth, collaborate with different stakeholders, take care of all requirements, and improve interdepartmental collaboration. Product managers, back-end & front-end developers, and other tech team members sit together to brainstorm before launching any new releases. Going through this process means preparing multiple docs. How hectic is that for your team?\n\nIn times like these, having a platform that offers content customization, flexibility, and knowledge management features becomes a necessity. You get the shield you need while planning, tracking, communicating, and evaluating your project. \n\n## Why is there a need for customization in documentation?\n\nEvery project has its magnitude and importance. The size, complexity, scope, and risks related to a project decide how you need to adjust customization in documentation. Maintaining a knowledge base and adjusting a project's requirements with content customization tools play a pivotal role in helping you save time, avoid confusion, and align your team better. \n\nBut how will you know if you need a customization tool for better project flow? Do you need to go through a certain set of procedures? Well, read on the next section to understand how to assess your need for project documentation. \n\n## How to assess project documentation needs?\n\nThe golden rule of business is to not hop onto anything without measuring the pros and cons of your decision. But let's keep the need for content customization away from this golden rule. \n\nTo assess the need for project customization tools, you must consider the objectives, requirements, and expectations of your project documentation from different angles. To get clarity, you must ask questions relating to:\n\nThe scope of project documentation\n\nAudiences and users\n\nUses of the product\n\nProduct-related standards and guidelines\n\nAsking these questions will give you a clear picture on what platform to choose and what features to look for when planning to implement documentation tools. \n\n## How to identify the best match for a content customization tool?\n\nIn the last report published by [M-File on Intelligent Information Management](https://www.m-files.com/infographic-18-startling-information-management-statistics-3/), they found that having an inefficient content customization tool can lead to workflow challenges. 65% of respondents in that survey mentioned they face challenges in reviewing, approving, and signing documents in the absence of a proper tool for knowledge base and content customization. \n\nIt makes finding the right tool even more necessary. But how will you find that perfect match? Here are a few points to consider when looking for tools offering customization in documentation. \n\n### Identify a suitable mode of operation\n\nEnterprise documentation has two modes: an on-site enterprise document management system and a cloud-based document management system. On-site DMS allows companies to access data from their own server but to use this tool, you must be present in the office's campus. However, cloud-based DMS tools offer greater flexibility to the remote workforce as they can get access to the data from anywhere. \n\n### Consider the cost factor\n\nCost is a deciding factor here. If you are going for an on-site DMS, expect to shell out large upfront costs to make team collaboration easier. However, if you are planning for a cloud-based system, you can expect the entire setup to be done in half the cost of on-site DMS. \n\n### Look for data security\n\nData security is a no-brainer. Your documents must be hacked-proof without even asking for it. In the case of on-site DMS, you have more control over security while the ownership of security lies on the shoulders of your service provider in the case of cloud-based DMS. \n\n### Option for backing up files\n\nIn the case of on-site DMS, the data files need to be backed up frequently as there is no automatic backup option. Therefore, the chances of data loss are higher. In the cloud-based system, the backup happens on its own. So you don't have to worry about data loss in case of unfortunate events. \n\n## 5 features to look for in documentation software\n\nCreating a collaborative team space becomes easy when you have the right tools with you. Here is a list of features that you must look for when selecting the right documentation tools for your organisation. \n\n### 1. Document Sharing\n\nWhen working with multiple stakeholders, you have to keep everyone on the same page. One of the ways to keep everyone involved in a project is by taking their opinions and making changes to the product in accordance with the valuable inputs received. A documentation content management platform should give the flexibility of sharing data in-house with clients and stakeholders. \n\n### 2. Security\n\nSecurity should be the top priority when selecting documentation software suitable for your organization. Your preferred choice should have the latest security tools and software to ensure that only authorized people have access to data. \n\n### 3. Editing options\n\nFinding the right document should not be a struggle for your team. 83% of employees lose their precious time[ recreating documents that already exist](https://www.m-files.com/infographic-18-startling-information-management-statistics-3/). Therefore, the DMS should have the option of showing the updated version of the document first. Moreover, people with editing access to the doc must be able to make changes to it directly. \n\n### 4. Document classification\n\nDocument classification and labeling errors make it difficult for employees to find the right document on time. A good DMS must have the feature to create metadata automatically for docs once they are prepared by the team. This will free the team from the responsibility of creating names for the files, thus reducing manual errors and saving time. \n\n### 5. Keyword Search\n\nThe right documentation software should give the flexibility to the team to search for relevant documents using keywords. It should display relevant results on the screen to facilitate quicker doc search. \n\nHaving these five incredible features in a documentation tool offers platform flexibility and helps your team save time in finding and editing the right documents. These features also help your organization enhance its planning, collaboration, evaluation, and knowledge management while handling different projects. \n\n## Making the right choice with Docsie\n\n![Making the right choice with Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_A4yhftSs6UNyKmj7S/image1.png)\n\nDocsie offers an enterprise documentation facility to help your team collaborate easily without wasting much time. It is a one-stop solution that reduces your dependency on multiple tools. Tailor-made to serve all requirements of enterprise documentation, Docsie has incredible features that are listed below. \n\n### Enterprise-ready documentation\n\nWhen you don't have to move from one platform to another, you can focus more on completing the task without hiccups. The[ centralized platform](https://site.docsie.io/enterprise-documentation) eases documentation workflows for the team and helps them improve their efficiency. You can import your existing documents & knowledge bases, align knowledge management, and design a custom portal without much effort. Docsie's exceptional customer service team ensures that you understand our basic and advanced features completely before proceeding further. \n\n|CTA: Upgrade your document customization with Docsie|\n|-|### Seamless collaboration with a global workforce\n\nYou can collaborate with your remote employees, contractors, freelancers, and specialists with the new-age user roles and access control. With this Docsie feature, you can easily control who can view, edit, and publish the documents. In case you want to suggest any changes, do it by adding comments with our built-in chat feature or assigning tasks and due dates to the team members. \n\n### Interactive knowledge portals\n\nLetting others know the ins and outs of your product is important to make a wise decision. With Docsie, you can create interactive knowledge portals, help sites, FAQs, knowledge bases, and self-service pages to provide the right information. You can take the benefits of knowledge base customization to publish content that relates to your customer roles and dynamics. \n\n### Customised documentation hubs\n\nYou can choose how you want to host your documentation hubs. We give you the option to choose from public or private cloud and on-premise DMS. With the customised documentation hubs, you can perform knowledge management, data transfer, and enable high-end security with ease. \n\n### Insights and feedbacks\n\nYou can see how the project is being undertaken, the progress status, and team collaboration with actionable insights and feedback. Making changes to the documents and taking the best inputs has become easier with Docsie's ability to do customization in documentation. \n\nTailor-made features ensure that an organization's need for documentation gets resolved on time and the team's efficiency improves. Docsie's knowledge management, content personalization, and feedback features give you the best outcome when managing multiple projects.\n\n## Key Takeaways\n\nDocsie helps you secure your sensitive documents and the entire knowledge portal with encrypted passwords\n\nDocsie provides both cloud-based and on-site document management system to store your critical files safely\n\nDocsie allows you to share documents with freelancers and contractors by letting you add temporary passwords\n\nDocsie gives you full customization support for your knowledge portal, knowledge base, and help sites\n\n## Conclusion\n\nWhen working with multiple stakeholders on different projects, you need a tool that takes care of collaboration, helps in knowledge management, offers customization in documentation, simplifies workflows, and provides premium security features to streamline your project. A platform that eases document editing, sharing, and classification makes it easier for your product managers, freelancers, and tech teams to collaborate extensively without any roadblocks. [Docsie ](https://www.docsie.io/)is the one-stop shop you need to keep all docs in a central platform, thus saving time and simplifying workflows for your teams. Connect with our team to adopt an intelligent enterprise documentation platform. \n\n## Frequently Asked Questions\n\n**1. Can a freelancer or contractor collaborate with internal teams using Docsie?**\n\nFreelancers and third-party contractors can easily collaborate with the internal teams using Docsie. Product managers, writers, freelancers, and software developers can edit the documents as and when needed. However, required access is needed before making any changes to the files. \n\n**2. What security features are available on Docsie to protect high-priority documents?**\n\nYou get JWT token authentication, IAM RBAC, and password protection to store sensitive data. \n\n**3. Does Docsie provide custom portals?**\n\nYou get a custom portal with SSL encryption to make your documents more secure.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_d0HffJKAHrZ034yqz/f91ba473-6273-f9ef-43b3-2b0dd9e5d8d0banner_30.jpg", "summary": "Discover why customizing documentation is crucial for project efficiency and team alignment. Choose Docsie for seamless collaboration and knowledge management.", "publish_date": "October 25, 2023", "categories": ["AI", "Documentation Portals", "Technical Writing", "Documentation"], "status": 1, "path": "/blog/articles/why-is-there-a-need-for-customization-in-documentation", "slug": "why-is-there-a-need-for-customization-in-documentation", "previous": {"link": "../simplifying-documentation-with-docsie-s-llm-solutions", "title": "Simplifying Documentation with Docsie's LLM Solutions"}, "next": {"link": "../10-ways-to-master-prompt-engineering-for-technical-writers", "title": "10 Ways to Master Prompt Engineering for Technical Writers"}}, {"title": "Simplifying Documentation with Docsie's LLM Solutions", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Did you know that the[ global document management system industry](https://www.fortunebusinessinsights.com/document-management-system-market-106615) is expected to grow at a startling 17.2% CAGR from US$ 6.23 billion in 2023 to US$ 18.97 billion by 2030? This demonstrates how important it is to have a complete solution to simplify business documentation. However, businesses often face a myriad of issues when it comes to maintaining, updating, and providing product documentation that matches their customers' and users' ever-changing demands. It's a typical problem for many businesses as discussed in the preceding article, but there's a strong solution on the horizon: Docsie's Knowledge Management and Large Language Models (LLM).\n\n![Docsie's Knowledge Management and Large Language Models (LLM).](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_EMBUHXfsEYPK4mma4/image4.png)\n\nThis blog delves into how Docsie's LLM solutions can improve your product documentation procedures. Docsie, a complete platform built to meet all of your business documentation requirements, is here to help you manage and distribute product documentation more efficiently. It does this with the assistance of its cutting-edge LLM technology. \n\n## How Does Docsie Overcome Product Documentation Difficulties? \n\nDid you know[ that ](https://www.oracle.com/corporate/pressrelease/jeanne-bliss-customer-experience-073019.html)[82%](https://www.oracle.com/corporate/pressrelease/jeanne-bliss-customer-experience-073019.html) of customers say that clear and helpful product documentation is necessary for them when making a purchase? Before we show you how Docsie can help, let's look at some common challenges discussed in the previous blog of Docsie LLM, that the organizations face with product documentation.\n\n\n|Issue|Description|\n|-|-|\n|1. API Documentation Upkeep|It is difficult to keep API documentation up to date.|\n|2. Upkeep and Approvals|Updates are being delayed owing to extensive approval procedures.|\n|3. Workflow Release|There is no defined procedure for distributing updated documentation.|\n|4. Delivery to Multiple Clients|Customizing documentation for worldwide clientele is a difficult process.|\n|5. White Labeling Requirements|Difficulty in branding unique client documentation portals.|\n|6. The Effects of Poor Documentation|Inadequate documentation increases support calls and causes misconceptions.|\n|7. Updates from the Original Source|Manually updating API documentation takes time.|\n|8. Documentation Alternative|When compared to in-app help, traditional documentation has limitations.|\n|9. The absence of the LLM Chatbot|The lack of a chatbot for real-time troubleshooting makes user assistance difficult.|\n|10. Issues with Localization|The work of translating and localizing material for worldwide markets is difficult.|\n|11. Standard Operating Procedures, Compliance, and Audits|Internal and external audits pose challenges in terms of updating and guaranteeing compliance.|\n### 1. API Documentation Maintenance\n\n![API Documentation Maintenance](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_jBoYKvUJc4jNm8vOI/image1.png)\n\nKeeping API documentation up-to-date in the face of frequent changes is a demanding task. [Docsie's LLM ](https://www.docsie.io/blog/articles/docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service/)helps automate this process, ensuring that your documentation reflects the most current information effortlessly.\n\n### 2. Maintenance & Approvals\n\nDelayed documentation updates due to lengthy approval processes can be bottlenecks. Docsie simplifies workflows, making approvals a breeze and facilitating faster documentation updates.\n\n### 3. Release Workflow\n\nA precise method for releasing new or updated product documentation can lead to clarity. Docsie provides a standardized release flow, ensuring that the right information reaches your audience at the right time.\n\n### 4. Multi-Client Delivery\n\nTailoring documentation for different global clients can be cumbersome. With Docsie's segmentation capabilities, you can deliver documentation tailored to each client's needs.\n\n### 5. White Labeling Needs\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ywlLt3h9ND5GwNAMB/image3.png)\n\nBranding documentation portals for specific clients often present difficulties. Docsie offers a white-labeling solution, allowing you to retain your design while meeting client-specific requirements.\n\n### 6. Impact of Poor Documentation\n\nInadequate documentation can result in increased support calls and customer misunderstandings. Docsie ensures your documentation is rich, clear, and interactive, reducing support queries significantly.\n\n### 7. Direct Source Updates\n\nThe need for manual updates of API documentation from its source can be time-consuming. Docsie integrates directly with your API source, ensuring real-time updates without manual intervention.\n\n### 8. Alternative to Documentation\n\nTraditional documentation has its limitations, especially when compared to in-app guidance. Docsie's LLM-powered chatbot provides real-time troubleshooting, enhancing user experience.\n\n### 9. LLM Chatbot Absence\n\nThe lack of a chatbot for real-time troubleshooting can hinder user support. Docsie's AI-powered chatbot is at your service, guiding users through common troubleshooting steps during peak transaction periods.\n\n### 10. Localization Issues\n\n![Localization Issues\n](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_92AkM3UbKGNjEtjuT/image5.png)\n\n[74%](https://www.digitalhumans.com/blog/three-reasons-to-offer-multilingual-customer) of customers are more likely to make repeat purchases if customer care is provided in their native tongue. Translating and localizing documentation for global markets can be a complex task. Docsie offers solutions for omni-lingual support and translation.\n\n### 11. SOPs, Compliance, and Audits\n\nMaintaining and updating [SOPs](https://www.docsie.io/blog/articles/creating-effective-sop-guidelines-examples-templates/) and ensuring compliance for internal and external audits can be challenging. In fact, SOPs can reduce the [risk of errors significantly](https://helpjuice.com/blog/standard-operating-procedure). Docsie simplifies this process, aligning documentation with your schedule and approval process.\n\n## Docsie's LLM-Powered Solutions\n\n![Docsie's LLM-Powered Solutions](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_z0IlL2EmucOQpsMD2/image2.png)\n\nNow that we've explored the pain points let's turn our attention to the solutions that Docsie brings to the table:\n\n### 1. Deploy LLM Chatbot\n\n[80% ](https://uberall.com/en-us/company/press-releases/study-80-of-consumers-report-chatbot-experiences-as-positive-yet-nearly-60-still-lack-strong-enthusiasm-for-the-technology-according-to-new-uberall-study)of customers say they would use a chatbot for product support if available. Docsie introduced a Payment Troubleshooting Chatbot, a valuable AI assistant designed to guide users through common troubleshooting steps swiftly. This chatbot becomes essential during high-transaction periods, ensuring user issues are resolved efficiently.\n\n### 2. Interactive In-App Guidance\n\nRecognizing that in-app guidance can enhance user experience, Docsie provides intuitive in-app guides for end-users and merchants to navigate systems efficiently, particularly when dealing with Ingenico's widely used POS solutions.\n\n### 3. White Labeling and Multi-Client Delivery\n\nDocsie offers Ingenico a tailored white-labeling solution for partners and clients, allowing them to brand portals while retaining Ingenico's design. The platform also ensures segmented documentation delivery for Ingenico's diverse clientele.\n\n### 4. Automated API Documentation\n\nDocsie seamlessly connects with Ingenico's development environment, ensuring that all API changes are instantly reflected in the documentation. This automation saves time and ensures real-time updates.\n\n## Wrapping Up\n\nIn conclusion, Docsie's Knowledge Management and LLM Solutions answer the pain points faced by enterprises when it comes to product documentation. Docsie enables organizations to produce clear, up-to-date, and efficient client documentation by automating and optimizing the documentation process, minimizing support inquiries, and improving overall user experience. Docsie is a one-stop shop for all business documentation requirements, including the LLM chatbot, interactive in-app help, white labeling, and automated API documentation.\n\nReady to experience Docsie's LLM solutions firsthand? [Book a demo with Docsie](https://www.docsie.io/) today and transform your product documentation processes.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_yPI8oJg2dqs0Ai4Ne/d0c9cb85-53ac-53c0-ee44-9dead0dfd298whatsapp_image_2023_10_13_at_30123_pm.jpg", "summary": "This blog delves into how Docsie\u2019s LLM solutions can improve your product documentation procedures. ", "publish_date": "October 16, 2023", "categories": ["Product Documentation", "Technical Writing", "LLM Solutions", "Docsie's LLM Solutions "], "status": 1, "path": "/blog/articles/simplifying-documentation-with-docsie-s-llm-solutions", "slug": "simplifying-documentation-with-docsie-s-llm-solutions", "previous": {"link": "../navigating-knowledge-management-challenges-with-docsie-s-llm-solutions", "title": "Navigating Knowledge Management Challenges with Docsie's LLM Solutions "}, "next": {"link": "../why-is-there-a-need-for-customization-in-documentation", "title": "Why is there a need for customization in documentation?"}}, {"title": "Navigating Knowledge Management Challenges with Docsie's LLM Solutions ", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "It's more important than ever to find ways to make corporate documentation and **knowledge management** more efficient and streamlined in today's fast-paced business world. Still, far too often, businesses get lost in a sea of different tools, fighting to keep things in order amid the paperwork chaos and **product documentation problems**. This issue can make your operations less productive, stop new ideas from coming up, and even weaken them from the inside.\n\nIn this important context, **Docsie's LLM** (Large Language Model) stands out as a game-changing powerhouse ready to change how stores provide customer service. Docsie's LLM has unmatched abilities thanks to its training on large datasets. It can provide role-specific information, ease **product documentation,** guarantee dynamic reaction times, provide multilingual support, and strengthen data security strongly. \n\nAs we dive into the transformative world of retail customer service, **learn** more about this revolutionary LLM model easing **knowledge management** processes. Docsie's LLM stands out like a beacon, changing how companies interact with **product documentation problems** and please their customers.\n\nThis blog series will detail these problems and show how Docsie's all-in-one solutions can change your business documentation, making it easier, faster, and more productive **knowledge management**. Prepare yourself as we start to explore more about **Docsie LLM**. Get ready for Docsie to change the way your business documents are made!\n\n## How is product documentation so hard?\n\n![How is product documentation so hard](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_MUVXKzN8Ysle6Ng5I/image1.png)\n\nIn the business world, which is always changing, having complete and up-to-date product paperwork is essential for success. However, let's be honest: keeping good paperwork can be hard, but it can **leverage** the business. From the difficulties of API instructions to the tricky nature of delivering to multiple clients and overcoming **documentation challenges**, here are some of the most common issues that businesses have:\n\n**1. Maintaining API product documentation**: It can be hard to keep API docs updated when things change so often.\n\nThese days, APIs are what make software work. However, updating their instructions with software that changes quickly can be hard. Docsie steps in to make this process go smoothly and quickly.\n\n**2. Maintenance and permissions during product documentation**: It takes too long to update and get document permissions.\n\nDelays in getting updates to documentation accepted can make it harder to develop new products and help customers. Docsie speeds up the review process so that work can get done.\n\n**3. Release Workflow:** There isn't a clear way to create new or updated product documents.\n\nDocsie gives you a clear, organized way to release new paperwork, ensuring everyone is on the same page.\n\n**4. Multi-Client Delivery**: The job of ensuring that documents are sent to the right people worldwide.\n\nCustomized paperwork is often needed for global clients. Docsie makes it easy to change material to fit the needs of different groups of people.\n\n**5. White Labeling Needs for Knowledge Management**: It's hard to brand documentation sites for certain clients.\n\nBranding your documents for different clients can be hard, but Docsie has white-labelling options that simplify the process.\n\n**6. Customer dissatisfaction** The effect of bad documentation is more help calls and customer confusion because of bad documentation.\n\nCustomers get angry, more help calls happen, and misunderstandings happen when there isn't enough documentation. Docsie gives you the tools to make complete, clear guides.\n\n**7. Direct Source Updates**: The need to change API docs from the source code by hand.\n\nDocsie automatically changes the source code, so your API documentation stays up to date with little work from you.\n\n**8. Alternatives to Documentation:** What are the cons of standard documentation versus in-app help?\n\nDocsie is more than just documents; it also has in-app help for a more interactive and immersive **document management** experience.\n\n**9. Lack of an LLM robot:** There isn't a chatbot for fixing problems in real-time.\n\nThe **Docsie LLM** chatbot can quickly help users fix product documentation problems, reducing user frustration and support calls.\n\n**10. Product documentation problems with localization**: Has trouble translating and adapting documents for use in different countries.\n\nDocsie makes translating and localizing documents easier for foreign markets so that more people can access them.\n\n**11. [SOPs](https://www.docsie.io/blog/articles/creating-effective-sop-guidelines-examples-templates/)**, Compliance, and Audits:** It can be hard to keep SOPs and job tools up to date and ready for daily employee tasks, as well as to ensure that everyone follows the rules and is ready for internal and external audits.\n\nDocsie helps you keep Standard Operating Procedures (SOPs) and job aids up to date and ensures they are always followed. This makes internal and external checks easier.\n\n## Solution-Oriented Measures From Docsie\n\nDocsie is here to help you with your business paperwork needs and **knowledge management**. Docsie isn't just another answer; it's a new way to streamline and connect your documentation tasks. That's what this blog series is all about the complicated world of business documentation, its problems, and Docsie, the bright light that can show the way forward.\n\nThe insurance industry used Docsie's LLM to turn SOPs into LLM robots. Simplifying claim processes made them 50% faster and made [customers 35% happier.](https://www.docsie.io/blog/articles/docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service/) \n\n![Solution-Oriented Measures From Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_XreXpiL9fsgaRkggf/image2.png)\n\n**Product documentation** has many problems, from lost files and out-of-date manuals to version control nightmares and angry workers. Don't worry, though; Docsie is the best **[content optimization](https://www.docsie.io/blog/articles/optimize-your-docsie-portal-for-seo/)** tool. Docsie has a full set of options, including **Docsie LLM**, that will change how you deal with documentation. This blog series is the first to really look into these problems. It gives you ideas, tips, and a sneak peek at the better future Docsie can make for your company.\n\n## Ending Note\n\nThere are a lot of different problems that come up with business **product documentation** and **knowledge management**. The difficulty of API documentation and the annoyance of translation and compliance can slow progress and stop growth. Remember, though, that there are ways to fix situations.\n\nOur next blog post will discuss how Docsie can help you deal with these **product documentation problems** and **knowledge management troubles**. Docsie is the bright spot in the world of documentation. It makes it easier to write [API docs](https://www.docsie.io/blog/articles/optimising-your-api-best-practices-for-documentation/), speeds up approvals, and offers real-time help through the **Docsie LLM** chatbot.\n\nDo not miss the chance to change how you handle paperwork, making it easier, faster, and more useful to manage the knowledge base in the long run. Stay tuned for more information and tips that will help you make your business documentation better and easier to use in the future. In our next blog, we'll discuss the next part of the trip and show how powerful **Docsie LLM** solutions are for these important **product documentation problems**. Stay tuned for tips and ideas on how to improve your documents!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_QTXTQGF5zgNZ5HXXg/603c5273-2cbc-d5db-3b55-dc3a8de1d69abanner_28.jpg", "summary": "This blog series will detail these problems and show how Docsie's all-in-one solutions can change your business documentation, making it easier, faster, & more productive knowledge management.", "publish_date": "October 16, 2023", "categories": ["Product Documentation", "Technical Writing", "LLM Solutions "], "status": 1, "path": "/blog/articles/navigating-knowledge-management-challenges-with-docsie-s-llm-solutions", "slug": "navigating-knowledge-management-challenges-with-docsie-s-llm-solutions", "previous": {"link": "../unravel-all-about-ais-role-in-documentation", "title": "Unravel All About AI\u2019s Role in Documentation "}, "next": {"link": "../simplifying-documentation-with-docsie-s-llm-solutions", "title": "Simplifying Documentation with Docsie's LLM Solutions"}}, {"title": "Unravel All About AI\u2019s Role in Documentation ", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "According to [Gartner](https://www.gartner.com/en/newsroom/press-releases/2022-12-13-gartner-predictions-for-cmos-show-ai-social-toxicity-and-data-privacy-forge-the-future-of-marketing), 75% of midsize companies and large enterprises by 2024 will employ AI to generate marketing materials. AI documentation is creating ripples in the market today for simplifying the laborious data entry processes while maintaining high quality and accuracy. In this article, we will discuss three key areas of AI-based documentation - multilingual capability, customizable knowledge scopes, and user feedback adaptation. As a bonus, we will also shed light on [Docsie](https://www.docsie.io/) and how it can help you fulfil all your documentation needs. \n\n### Role of AI in Modern Documentation \n\nAI can be a great collaborative partner for content creators. From generating short videos to creating images\u00e2\u20ac\u201dthe technology is increasing efficiency, saving time, and easing the content creation process. \n\nAs AI documentation is coming into the picture, businesses and individual content creators are analysing their target audience and crafting customised content within the minimum time. With paperless documentation being the need of the hour, companies are leveraging the power of artificial intelligence and machine learning for document creation, management, and safe accessibility. \n\nAI-integrated tools such as [Docsie](https://help.docsie.io/) are leading this transformative journey from time-consuming document processing systems to more cost-effective content creation, creating high value. However, no technology is set in stone. Today's AI-powered tools should understand the needs of the users and continue to upgrade the technology and the systems following genuine feedback from the users. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_GSqjaOm83atQybsIu/image3.png)\n\n## Multilingual Capabilities in AI Documentation \n\nThe language that dominates the internet today is English. However, multilingualism in the case of global content involves a communication challenge. \n\nStarting with technical bottlenecks, there are other vulnerabilities, including the safety of the users who use a non-dominant language online and access, usage, and continuous production of localised content. \n\nBut with built-in multilingual capability, AI processes and tools can unlock the key to this problem. Today, AI is changing the landscape of multilingual search by understanding the meaning, relevance, appropriateness, and context of the words used. AI-powered multilanguage content is opening newer markets for businesses while machine-generated translations are becoming culturally more appropriate and accurate. \n\nWhen it comes to AI documentation, translation, and localization, some of the reputed global software companies have cracked the code! \n\nWhile Google Translate is perhaps the best example of AI-powered translation, we have also seen Facebook making its platform accessible by translating all content into local languages. \n\nOn one hand, we have Netflix, the global video streaming platform, translating its subtitles and voiceovers into multiple languages, and on the other hand, there is Airbnb translating listing descriptions and displaying rental reviews in the searchers' preferred languages. \n\n## Customizable Knowledge Scopes\n\nHave you ever felt overwhelmed with information overload? Don't worry, we all have been in that place as internet users. Customizable knowledge scopes in AI documentation mitigate this issue as they help users personalise the information they want to receive. This helps users to tailor content based on their needs and preferences, leading to better interaction with the AI systems and an improved user experience. \n\nContent creators can tailor their access to specific information by following simple measures. They can select preferred topics or categories, enter specific keywords, and use advanced search filters to retrieve only relevant and appropriate information for themselves. The AI systems constantly study user behaviours, monitor user interactions, and provide content recommendations accordingly. \n\nToday's customers love receiving personalised content. Therefore, with knowledge scopes, users can access information quickly without encountering huge chunks of unrelated and irrelevant data buckets. [Docsie](https://app.docsie.io/login/#/) is a one-of-a-kind AI-powered documentation tool that offers customization flexibility, decreasing information overload and improving adoption and user satisfaction. With [Docsie](https://www.docsie.io/pricing/), you can write documents that appeal to your customers, retain them as your clients, and create a positive image of your brand in the market. \n\n![Customizable Knowledge Scopes](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_IiDAi20DqrBgksvLj/image2.png)\n\n## Adapting to User Feedback \n\nNo matter how much machines may progress, it is human imagination and creativity that drive the show and make a content piece stand out. Through AI documentation, you can, no doubt, create specific content pieces within the minimum time by sharing the context and a handful of prompts. But to make the content strike the hearts of your audience, you need human intervention. This is where user feedback becomes important. \n\nThe giant tech companies are investing in **building AI systems** that can learn from the users, take up their suggestions, understand their preferences, and continuously improve based on user inputs. Here, AI behaves as a student who pays attention to user interaction with the AI-generated content and gathers feedback. \n\nThere are several examples where AI has been adaptive to user feedback. The first example that comes to our mind is the content recommendations by YouTube or the OTT platforms. Apart from that, we also have our social media feeds and e-commerce recommendations that are continuously refreshed based on our watch time, browsing history, purchasing patterns, etc. \n\n## Future Possibilities \n\nWhether it is healthcare or retail, education or manufacturing's documentation plays an important role in keeping things organised and reaching out to the target audience. In the AI-powered future, documentation is a highly thriving area where we can create, edit, manage, and share large chunks of text within the minimum time. \n\nFrom streamlining the documentation process to creating more personalised user-based stories, an AI which learns from users** **can make the content creation procedure more fun, efficient, and accessible. \n\nIn the next couple of decades, AI-generated content will disrupt the documentation sector and create highly immersive and interactive content for users. The combination of AI and augmented reality will usher in an era of intelligent and seamless content production, keeping the humaneness intact and the spark of creativity alive. \n\nTools like [Docsie](https://help.docsie.io/) will continue to evolve in terms of adaptive learning, natural language understanding, knowledge sharing, etc., and we will be able to create and curate content integrating our feedback. \n\n![Tools- Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_VboWkOeaFv8fQo53V/image1.png)\n\n## Real World Applications\n\nThrough AI documentation, many reputed organizations have generated content adhering to legal compliances. Here are the top five that have unlocked limitless possibilities using AI tools for creating documents:\n\n|Who|How|\n|-|-|\n|Google|Uses AI to come up with user-based and relevant search results. |\n|Grammarly|Applies AI to check grammar and writing issues in real-time. |\n|Microsoft|Office 365 package has AI integrated for grammatical and style suggestions. |\n|Open AI|Employs AI to generate a wide variety of content including language documentation, drafting marketing materials, etc. |\n|Zendesk|Offers automated responses and improves customer interaction through AI. |\n**What do businesses benefiting from AI-driven documentation solutions have to say?**\n\n> *The use of intelligent technologies that maximize the value of content proves to be a winning strategy in the world of publishing. Thanks to semantic technology, we are more competitive in a market where the old way of working is proving to be less than adequate.*\n\n**Marina Bonomi, General Manager Mimesi, Re[ed Business Information**](https://www.expert.ai/wp-content/uploads/2022/07/Reed-Business-Information-case-study.pdf?)\n\n> SAGE Recommends is the first of its kind to offer a truly cutting-edge research tool for social scientists. The multidisciplinary thesaurus under the hood of SAGE Recommends presents contextualised links across social science fields at the point of need, offering the right research recommendations at the right time across all of SAGE's platforms*\n\n**Martha Sedgwick, Executive Director of Product Management, SA[GE**](https://www.expert.ai/wp-content/uploads/2022/07/SAGE-case-study.pdf?)\n\n## Overcoming Challenges and Concerns \n\nAmong the common concerns associated with AI, the ones that assume the topmost priority are accuracy and reliability. AI systems can, at times, provide inaccurate documentation and also potentially misuse the privacy of user data. Today, people use AI to generate fake content, misleading news, etc. Therefore, there is a big question mark related to how AI can be used in compliance with legal and regulatory issues. \n\nHowever, the industries using AI document organizers are aware of these challenges and are taking up strategies to overcome them. This includes improving the data quality, adopting fairness and transparency in AI use, fusing the strengths of human inputs and AI and constantly training the users on the abilities and limitations of such systems. Continual research and plugging in user feedback can also strengthen AI tools and make them more reliable, user-friendly, and in line with regulatory standards. \n\n![Overcoming Challenges and Concerns ](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_eRdeMWjUjKU1pVUXY/image4.png)\n\n## - Your Aid for AI in Documentation\n\nAre you struggling with documentation? Do you need a platform that can ease your documentation process? Welcome [Docsie](https://www.docsie.io/collaboration_software/) into your professional life and experience the difference! Leveraging the power of AI documentation, the platform is the one-stop shop that fulfills all your documentation needs. \n\nWhether it is a user manual or a standard operating procedure that you need help with[Docsie](https://site.docsie.io/enterprise-documentation) helps you to create, share, edit, and manage your product documentation, increasing your credibility and your reach in the market. \n\nLoaded with valuable features such as enterprise-grade documentation, custom knowledge portals, etc., the platform is your ultimate destination for having a happy digital documentation experience. \n\n## Key takeaways \n\n* AI documentation uses artificial intelligence to create, structure, edit, maintain, share, and store data. By automating content creation, it streamlines the process while adhering to compliance terms and conditions. \n\n* When you use an AI tool for documentation, you can easily create content under various categories - from user manuals to process documents, and emails to social media posts. \n\n* Being self-sufficient, AI does the heavy lifting task as it maintains a centralized data management hub where you can get all your documents categorized and indexed. \n\n* Whether you need help with creating multilingual technical documentation or translating content - AI processes can be your great friends in reaching global markets and engaging with customers. \n\n## Final thoughts\n\nArtificial intelligence can be our best friend only if we know how to use it, keeping our imagination and uniqueness alive. As per a study conducted by eMarketer in May 2023, [58%](https://www.insiderintelligence.com/content/power-of-generative-ai-buyers-journey) of the respondents (marketers) using generative AI for content creation witnessed enhanced performance as the top benefit. \n\nWith rapid advancements in technology and processes, artificial intelligence documentation will become more powerful in creating, editing, managing, and sharing your documents. So, if you want to charm your audience through your perfectly styled and formatted content, sign up for [Docsie](https://site.docsie.io/documentation-collaboration-software) today and make your business future-ready!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ldQEBBCXGGbL0XgRs/f6b533c9-e652-fbbe-d9c5-46869d6a12ebbanner_27_1.jpg", "summary": "In this article we will shed light on Docsie and how it can help you fulfil all your documentation needs. ", "publish_date": "October 11, 2023", "categories": ["AI", "Technical Writing", "Documentation"], "status": 1, "path": "/blog/articles/unravel-all-about-ais-role-in-documentation", "slug": "unravel-all-about-ais-role-in-documentation", "previous": {"link": "../how-docsie-llm-streamlines-healthcare-data-management", "title": "How Docsie LLM Streamlines Healthcare Data Management"}, "next": {"link": "../navigating-knowledge-management-challenges-with-docsie-s-llm-solutions", "title": "Navigating Knowledge Management Challenges with Docsie's LLM Solutions "}}, {"title": "How Docsie LLM Streamlines Healthcare Data Management", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Every nation wants to provide the supreme healthcare facilities to its citizens. This expectation puts pressure on the healthcare industry and at times, it becomes difficult to manage everything without a miss. The task becomes a bit tedious because this industry produces humongous data related to patients. Managing such huge data piles can be a nightmare for medical professionals. In circumstances like these, using a proper tool for healthcare data management becomes crucial. These tools provide real-time information and help make better medical decisions.\n\nHere, Docsie's LLM can play a pivotal role and help the medical industry manage patient-related information in a few clicks. It aligns seamlessly with the data management needs of hospitals & clinics and helps healthcare professionals get insights into their patient's ailments. Docsie's LLM is tailor-made to improve patient care and enhance population health outcomes by tracking current health trends. \n\n## Healthcare Data Challenge\n\nIn the healthcare market, the number of[ users is expected to rise to 1.6 billion](https://www.statista.com/outlook/dmo/ecommerce/beauty-health-personal-household-care/health-care/worldwide) by 2027. Moreover, the user penetration is expected to reach 19.8% during the same period. \n\n![Healthcare Data Challenge\n](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_cR2Avgu8sEqrywyg5/image1.png)\n\nThis gives an idea of the amount of data to be produced in the medical industry. Even today, the industry produces zettabytes of data every day owing to the activities relating to patient diagnosis, insurance claims, and patient care records. If these data are not managed properly, it may lead to medical errors and non-compliance with medical regulations. \n\nKeeping a manual healthcare record is difficult as the data across the healthcare industry is scattered in digital documents, images, and spreadsheets. Moreover, the data keeps piling up based on the patient's condition, geographical location, and treatment types. Therefore, considering the use of healthcare data management for better patient management is important. \n\nThe use of healthcare data management can be beneficial in the following ways:\n\n![Healthcare data management](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_IKpDVSnRSXtj4lks9/image2.png)\n\nChecking potential health risks by scanning through health records\n\nGiving an overview of a patient's health condition\n\nHelping healthcare experts make data-driven decisions\n\nSafeguarding patient records by offering data security \n\nOffering innumerable benefits to medical professionals, healthcare data management tools are becoming a big hit. \n\n## The Need for Role-Specific, Real-Time Information\n\nThe need for real-time information in the healthcare industry is a prerequisite. Medical professionals cannot offer their advice until they are sure of the real-time health condition of their patients. Hence, there is a need for a system that can manage, process, and analyze big data sets.\n\nHealthcare data management tools collect and integrate real-time information from different sources to give a holistic view of a patient's actual health condition. It also gives an overview of the rising health issues. Moreover, it gives actual information on a physician's success rate, time spent on different treatments, and more. It means, the use of LLM is empowering both medical professionals and patients. \n\nThe use of LLM models of trusted companies such as Docsie can help different healthcare organizations. [Docsie's LLM](https://www.docsie.io/) prevents medical errors and gives actual insights into the healthcare data. It also secures knowledge sharing as the users have the authority to choose whom to give the permissions to view & access the medical records. In addition, the LLM has inbuilt permission to ensure data safety. \n\n## Introduction to Docsie's LLM\n\n[Docsie's LLM](https://www.docsie.io/) gives timely, relevant, and role-tailored insights to help medical professionals get a better grasp of the accurate health conditions of different patients. It provides better data security and maintains compliance by ensuring the confidentiality of information. The impact of Docsie LLM in the medical industry can be witnessed by the fact that the LLM is designed to pass on accurate information by eliminating language barriers. As the LLM is used in diverse regions, it caters to multiple language options. \n\nLLMs are getting widely used in the healthcare industry and are helping healthcare veterans diagnose illnesses, suggest treatment plans, and remain updated with the actual health conditions of their patients. Moreover, it also helps the professionals educate their patients about the ailments they are suffering from. \n\n## Key Features of Docsie's LLM in Healthcare\n\nThere was a time when MRI, X-rays, and advanced laser surgeries revolutionized the healthcare industry. Now, the bandwagon is being taken care of by artificial intelligence and big data. LLMs are making medical data more readable and understandable for doctors as well as patients. \n\n![Key Features of Docsie's LLM in Healthcare](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_baPcdbhDOLbI3jJnJ/image3.png)\n\nThe impact of Docsie LLM that can bring dynamic changes to the medical industry are:\n\n### 1 Role-based information\n\nThe medical data needs to be segregated based on the information required by different medical professionals. **For example,** doctors will require different pieces of information as compared to nurses. Docsie's LLM helps professionals access medical histories, drug information, and other details based on professional roles. \n\n### 2 Real-time updates\n\nWhen not using a healthcare data management system, everything needs to be recorded manually. It takes time and the changes are also not reflected in real-time. With Docsie's LLM, professionals can witness changes in medical guidelines, patient records, and drug details immediately as and when the alterations are made. \n\n### 3 Omni-language capabilities\n\nThe healthcare market is accessed by people of different cultures and languages. Moreover, people travel to countries with better healthcare infrastructure to get their treatment. This might create a language barrier and hinder the journey to wellness. With the impact of Docsie LLM, language is not a barrier anymore. It gives medical professionals an edge by eliminating the wall of complicated languages. \n\n### 4 Enhanced security\n\nData security holds a special place in Docsie and when developing the LLM, the team ensured that patient data remained confidential and followed the compliance of the healthcare regulations. Enhanced data security also ensures that real-time information is passed to all stakeholders with utmost transparency. \n\nThese features make Docsie a trustworthy name in the medical industry. The impact of Docsie LLM can be measured by the changes it is bringing to the healthcare industry by streamlining data management, helping in patient education, and ensuring transparency in data storage & analysis. \n\n## Last Minute Concerns: Addressing Data Security & Compliance\n\nData security is another challenge when developing LLMs. Today, unethical user data is easily available on the darknet and can be mishandled to breach a user's privacy. The risk is higher when the language models are trained on sensitive information. When using these models in the healthcare industry, the focus should be on incorporating regulatory, ethical, and technological considerations. The data can be processed on multiple levels so that the sensitive information is not used unethically and a patient's integrity can be maintained. \n\n## Conclusion\n\nThe use of LLMs in the healthcare industry is nothing less than a sweet yet promising surprise. It has streamlined many fragmented pieces and has helped healthcare professionals analyze their patients better. The quality of medical services and drug discovery has also improved with the help of LLMs. Moreover, we can witness improved patient care, better processing of real-time information, and patient confidentiality with healthcare LLMs. \n\nVarious players are there to modernize the healthcare industry with the help of LLMs. To know how [Docsie's LLM](https://www.docsie.io/) is reshaping the medical industry, you can visit our website. Click here to schedule a demo and see how the impact of Docsie LLM changes the way medical professionals and patients interact. \n\n## Frequently Asked Questions\n\n**1 How are LLMs being used in the healthcare industry?**\n\nIn the healthcare industry, professionals are using LLMs to refine diagnosis, educate patients, provide treatment recommendations, and help in healthcare research. Many LLMs developing companies are helping medical practitioners use this technology to streamline the processes. For example, the impact of Docsie LLM in the healthcare industry can be witnessed in the fact that doctors are using it to improve drug discovery and research. \n\n**2 Do LLMs have the capabilities to replace human healthcare professionals?**\n\nLLMs are not designed to replace human healthcare professionals. Instead, this technology is there to assist them in improving medical standards across the globe. \n\n**3 Is there a need to train healthcare professionals on using LLMs?**\n\nTraining must be given to healthcare professionals to make them understand how they can use this newly-built technology. They can be trained with the help of webinars, conferences, and medical workshops.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Nty9Ad46mNOcI3BYi/f017b331-ee68-8209-fd47-e502541be47fbanner_26.jpg", "summary": "In this blog we will unravel how Docsie\u2019s LLM can play a pivotal role and help the medical industry manage patient-related information in a few clicks. ", "publish_date": "October 09, 2023", "categories": ["AI", "LLM", "Brand Blog"], "status": 1, "path": "/blog/articles/how-docsie-llm-streamlines-healthcare-data-management", "slug": "how-docsie-llm-streamlines-healthcare-data-management", "previous": {"link": "../docsies-bug-bounty-program", "title": "Docsie\u2019s Bug Bounty Program"}, "next": {"link": "../unravel-all-about-ais-role-in-documentation", "title": "Unravel All About AI\u2019s Role in Documentation "}}, {"title": "Docsie\u2019s Bug Bounty Program", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "As a company, we believe in collaborating with ethical hacking practitioners and security testers to make our product technologically sound and free from vulnerabilities. In 2022, the global market size of bug bounty platforms was worth [USD 1130.74 million.](https://www.linkedin.com/pulse/bug-bounty-platforms-market-industry-trends-size/) And this number is likely to reach USD 2732.57 million by 2028, growing at a CAGR of 15.84%. Aligning our systems with the trends of the hour, we have launched the **Docsie Bug Bounty program** so that you can help us spot the flaws and fix them. The bug bounty program will consider the vulnerability types along with the vulnerability remediation and offer security researchers rewards for keeping our product secure. With your help, we can make Docsie security more robust and stronger!\n\n## Docsie Bug Bounty Program\n\nTo err is human, to forgive divine! And to find the errors and fix them is what [Docsie](https://www.docsie.io/) aims for!\n\nDocsie security is hard to fight against but with the constant emergence of complex technology, we do realize the importance of spotting high-risk vulnerabilities. Therefore, this program is an official call to all ethical hacking** **practitioners and vulnerability remediation** **specialists to come and join us in the journey of recognising the** **vulnerability types that still exist in our systems and products. If you wish to participate in this bug bounty program, make sure that you go through and understand our terms and conditions. \n\n## General and Testing Requirements\n\n[Docsie](https://site.docsie.io/documentation-collaboration-software) values security and considers it a result of a successful collaboration between the company and the expert community of security researchers. Through the Docsie bug bounty program, we aim to make our technological products more secure by diminishing all vulnerability types. As a staunch supporter of ethical hacking, we encourage all participants to adhere to the following requirements so that we can consider their vulnerability remediation for the security researchers reward. \n\n|STEPS|REQUIREMENTS|\n|-|-|\n|#1|Share your submissions with us along with a CVSS score and a working Proof of Concept (POC). This will help us to understand the impact and importance of the issue within the framework of Docsie security. |\n|#2|As you spot vulnerability/vulnerabilities in our systems, take clear screenshots of the same to explain the matter in a concise form. |\n|#3|List down your unique remediation suggestions and guidelines, addressing the concerned issue. |\n|#4|Make sure that your submission is unique, non plagiarized and aligns with the vulnerabilities of the bug bounty program. |\n\n![Docsie Documentation](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_lLlyK5bsBLmSL81Su/image1.png)\n\n## Guidelines for testing requirements\n\nThe safety and convenience of our users is of utmost importance at [Docsie](https://help.docsie.io/). So, as a participant in our bug bounty program, kindly make sure that you adhere to the following conditions. \n\nDo not use scanners for testing vulnerability types. To be eligible for the security researchers reward, refrain from using automated scans since they can potentially harm our services. \n\nConduct your tests on Docsie security** **only on https://app.docsie.io URLs. Our official URLs are an integral part of our overall infrastructure. \n\nAvoid conducting testing efforts during the weekends. Even if you follow ethical hacking best practices, tests during the weekends can alter the stability of our services, making it difficult for our users. \n\nKindly ensure that all your testing efforts are free from social engineering attacks. Follow the guidelines of the submission review process and do not perform any tasks related to baiting, phishing, tailgating or pretexting. \n\n## Things to Keep in Mind\n\nAccording to the [Open Bug Bounty rules](https://www.openbugbounty.org/about/)**,** vulnerabilities related to the following mentioned areas will not include intrusive testing under the Docsie bug bounty program:\n\n* Cross-Site Request Forgery (CSRF)\n\n* Cross-Site Scripting (XSS)\n\n* Improper Access Control\n\n* Open Redirect\n\nAs much as we are interested in spotting vulnerability types and recognising the value of vulnerability remediation through ethical hacking, we do not permit any intrusive testing that might probe into our systems, processes or products. The bug bounty program is aimed at the detection and reporting of vulnerabilities without the usage of third-party vulnerability scanners or automated tools. Docsie security values system stability and regulatory compliance and therefore, we will not be offering the security researchers reward for any vulnerabilities that might pose threats to our website, its infrastructure or data. \n\n![Docsie's Bug Bounty Image 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_92YXHMuv70HS79wi3/image2.png)\n\n## Incentives and rewards\n\nAt [Docsie](https://www.docsie.io/demo/), we value the dedication, hard work and sincerity of everyone who participates in the Docsie bug bounty program to address the vulnerability types hiding in our products. So, upon successful verification and vulnerability remediation, [Docsie](https://app.docsie.io/login/#/) will be offering cash-based rewards with the award amount ranging from **$25 to $500**, depending on the seriousness and impact of the issue spotted. Please note that under all circumstances, we will offer the security researcher's reward only if the participants follow the best practices of ethical hackingand adhere to the terms and conditions of this endeavor. \n\n## Final Words\n\n[Docsie](https://help.docsie.io/) follows a zero-tolerance policy for unlawful activities in its bug bounty program. Our aim is to strengthen Docsie security by offering effective vulnerability remediation. Therefore, we encourage all our participants to be respectful and polite while ensuring high standards of security testing. We will accept only those submissions that are performed in good faith and will offer the security researchers reward's after thoroughly reviewing all submissions. So, what are you waiting for? Participate in the Docsie bug bounty program today and help us build products and systems that are safe and secure. Your experience, expertise and vigilance will help us ensure a better, safer technology for all users. \n\n**[Participate In Our Bug Bounty Program](https://www.openbugbounty.org/bugbounty/docsie2/)**", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_g6x5zvB0ksWDAm2Cc/ea3d8677-14df-964b-3e6a-bd65d2d63db9banner_23.jpg", "summary": "Aligning our systems with the trends of the hour, we have launched the Docsie bug bounty program so that you can help us spot the flaws and fix them.", "publish_date": "October 05, 2023", "categories": ["Technical Writing", "Bug Bounty Program"], "status": 1, "path": "/blog/articles/docsies-bug-bounty-program", "slug": "docsies-bug-bounty-program", "previous": {"link": "../docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service", "title": "Docsie's LLM: Revolutionizing AI Knowledge Management for Retail Customer Service"}, "next": {"link": "../how-docsie-llm-streamlines-healthcare-data-management", "title": "How Docsie LLM Streamlines Healthcare Data Management"}}, {"title": "Docsie's LLM: Revolutionizing AI Knowledge Management for Retail Customer Service", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Writer and Marketer, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "In the intricate landscape of retail, where customer service is the linchpin for success, the influence of a positive customer service experience extends far beyond. [Studies ](https://success.qualtrics.com/rs/542-FMF-412/images/ROI%20of%20customer%20experience%202020.pdf)reveal that consumers who rate a company's service as good are 38% more likely to recommend that company. This underscores the profound impact of exceptional customer service in not only building relationships, fostering loyalty, and driving repeat business but also in amplifying positive word-of-mouth recommendations. \n\nAmidst this critical essence, Docsie's LLM (Large Language Model) emerges as a transformative powerhouse, poised to redefine the landscape of how retailers deliver customer support. Trained on extensive datasets, Docsie's LLM possesses unparalleled capabilities, delivering role-specific information, ensuring dynamic response times, offering multilingual support, and fortifying data security robustly. As we immerse ourselves in the transformative sphere of retail customer service, Docsie's LLM stands tall as a beacon, sparking a revolution in the way businesses interact with and gratify their customers. \n\n## Customer Service in Retail Challenges\n\n|1. Prolonged Response Times|Customers often endure extended wait times to connect with representatives. |\n|-|-|\n|2. Inconsistency in Information|Traditional channels result in the dissemination of inconsistent information. |\n|3. Limited Global Adaptability|Struggles to adapt to the global nature of modern businesses. |\n|4. Fragmented Communication Channels|Involvement of fragmented communication channels may lead to disjointed customer interactions. |\n|5. Inability to Scale Effectively|Faces challenges in scaling to meet growing demands. |\n## The Importance of Customer Service in Retail\n\nCustomer service in retail is not a mere support function\u00e2\u20ac\u201dit's a pivotal force in shaping relationships, nurturing loyalty, and fostering repeat business.\n\n[86% ](https://www.helpscout.com/75-customer-service-facts-quotes-statistics/)of customers say that customer service is the most important factor in their decision to choose a retail brand.[ ](https://www.helpscout.com/75-customer-service-facts-quotes-statistics/) \n\nA bad customer experience is cited as the cause for [67% ](https://www.slideshare.net/ekolsky/cx-for-executives/2)of customers switching businesses. \n\nAround[ 90%](https://home.kpmg/xx/en/home/insights/2020/01/customer-first-insights-home.html) of consumers across the globe rate dispute resolution as their top customer service priority.\n\nHere's why exceptional customer service is a strategic imperative:\n\n![Why exceptional customer service is a strategic imperative](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_R8ChkYD3TwZi0QTio/image5.png)\n\n**Relationship building: **Customer service transcends transactions, becoming a powerful catalyst in forging enduring connections with patrons. It's the personalized touch that transforms one-time buyers into devoted brand advocates.\n\n**Loyalty cultivation:** In the dynamic world of retail where choices abound, exceptional customer service is the key to cultivating unwavering loyalty. It goes beyond meeting immediate needs, laying the groundwork for sustained allegiance to a brand.\n\n**Driving repeat business:** Beyond facilitating purchases, outstanding customer service propels the wheel of repeat business. It makes clients feel like more than simply customers by providing an experience tailored to their own wants and requirements.\n\n**Personalized experiences: **Businesses that put an emphasis on and provide outstanding customer service will stand out in a crowded industry. A company's reputation greatly benefits from satisfied customers who spread the word about their excellent service. \n\n**Brand advocacy:** Customers who have received excellent service are far more likely to spread the word about your company. When people talk positively about a product or service based on their own personal experiences, it becomes an effective marketing technique. \n\nIn a nutshell, customer service in retail is the practice of making each and every client's experience positive and stress-free. In today's competitive retail environment, standing out requires going above and beyond the transactional to build a relationship that lasts. \n\n## Docsie's LLM: A Transformative Solution\n\n![Docsie's LLM: A Transformative Solution](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_X0E6JxQaKhMnx8NiA/image1.png)\n\nDocsie's LLM, powered by cutting-edge AI, offers a paradigm shift in retail customer service. Trained on extensive datasets of text and code, LLMs possess the unique ability to comprehend and respond to customer queries in a natural and informative manner.\n\n## Features of Docsie's LLM in Retail\n\n![Features of Docsie's LLM in Retail](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_dNQo3tWk81srWEpiO/image6.png)\n\n### Role-Based Customer Service \n\nDocsie's LLM presents a novel method of customer support by including role-specific [knowledge bases](https://site.docsie.io/internal-knowledge-base). By doing so, we can guarantee that our customer support personnel have ready access to data that is directly pertinent to their roles, allowing them to give precise and pertinent replies every time.\n\nFor instance, a knowledge base centred on product details, inventory status, and associated information may be accessed by a customer service representative handling product enquiries, improving the efficiency of the support process.\n\n### Dynamic Response Time\n\nAs opposed to waiting for a response, Docsie's LLM provides instantaneous data for even the most intricate questions. By providing them with the most recent data in a timely manner, this feature improves the customer service they receive. \n\nConsider a scenario in which a consumer inquires about the availability of an item that is presently unavailable. With Docsie's LLM, customers are kept in the loop as to when the product will be available again.\n\n### Global Language Assistance\n\nDue to the international scope of the retail industry, Docsie has included [multilingual capabilities in its LLM.](https://site.docsie.io/documentation-with-multiple-versions-and-languages) This function is especially useful for businesses operating in different markets, as it allows them to give customer care in multiple languages.\n\nUsing Docsie's LLM, a retail company with a worldwide presence may easily provide help in many languages, improving their ability to communicate with clients in all of their markets.\n\n### Data Security\n\nDocsie's LLM was developed on a safe system to ensure the privacy of its users. Customers may rest easy knowing that their data is protected from prying eyes thanks to the extensive data security procedures in place. \n\n## The Docsie Advantage:\n\n![The Docsie Advantage](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4o3OmX4DuV1Kln67Z/image2.png)\n\n[Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.docsie.io%2Fbeta%2F&psig=AOvVaw12u3hwbdnzINqKM6rybh2E&ust=1696194457100000&source=images&cd=vfe&opi=89978449&ved=0CBEQjRxqFwoTCIj92pyg04EDFQAAAAAdAAAAABAL)[\u00f0\u0178\u201d\u2014](https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.docsie.io%2Fbeta%2F&psig=AOvVaw12u3hwbdnzINqKM6rybh2E&ust=1696194457100000&source=images&cd=vfe&opi=89978449&ved=0CBEQjRxqFwoTCIj92pyg04EDFQAAAAAdAAAAABAL)\n\n|Key Benefits|Examples|\n|-|-|\n|Optimized Onboarding|Speed up new hire integration with role-specific knowledge Reduce the learning curve, ensuring immediate productivity.|\n|Retail associates swiftly gain role-specific knowledge, expediting their team integration. |Continuous Learning|\n|Keep employees updated on ever-changing organizational knowledge Reinforce learning with current policies.|Tech employees receive real-time insights on coding practices or software updates, fostering continuous learning |\n|Enhanced Data Security|Robust measures protecting customer data and institutional wisdom Grant secure access without jeopardizing data integrity.|\n|Financial institutions securely manage confidential client data, preventing unauthorized access.|Global Appeal|\n|SOPs tailored to linguistic preferences enhance comprehension Cater to a worldwide team, ensuring clarity and cohesion.|Multinational corporations deliver safety protocols in multiple languages for global accessibility |\n## Real-world Impacts\n\n### Case Study: Insurance Industry\n\n![Case Study: Insurance Industry](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_3FcFpDIdSTOHOUzqh/image4.png)\n\nIn a bold move to enhance operational efficiency, an insurance giant embraced the impact of Docsie\u00e2\u20ac\u2122s LLM to revolutionize their[ Standard Operating Procedures (SOPs)](https://www.docsie.io/blog/articles/creating-effective-sop-guidelines-examples-templates/). The objective was clear: transform intricate SOPs into dynamic LLM chatbots that would propel their claim processes into a new era of speed and customer satisfaction.\n\n**The Outcome: **\n\nThe impact was nothing short of extraordinary. Claim processes became a beacon of efficiency, achieving a remarkable 50% quicker resolution time. Customers experienced a notable uptick in satisfaction, with a 35% increase reflecting the streamlined, responsive nature of the new LLM-infused system.\n\nIndustry reports indicate that a 10% improvement in claims processing time correlates with a 5% increase in customer satisfaction, making the 50% acceleration achieved by Docsie\u00e2\u20ac\u2122s LLM a significant competitive advantage.\n\n### Case Study: Manufacturing Industry\n\n![Case Study: Manufacturing Industry\n](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_yeSlguSdVtyQg4Xhf/image3.png)\n\nIn the manufacturing sector, where precision and agility are paramount, Docsie\u00e2\u20ac\u2122s LLM took center stage. The focus was on overcoming language barriers and accelerating onboarding processes to accommodate rapid expansion into new regions.\n\n**The Outcome:** \n\nDocsie's LLM introduced omni-lingual SOPs, breaking down language barriers and facilitating a seamless onboarding experience. The result was a remarkable 30% reduction in onboarding time, enabling the company to not only maintain but expand its services to three new regions swiftly and efficiently. \n\nIn both case studies, the [adoption of Docsie's LLM](https://www.docsie.io/blog/articles/5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool/) wasn\u00e2\u20ac\u2122t just a technological upgrade; it was a strategic decision that translated into tangible and quantifiable benefits. These success stories serve as a testament to the transformative power of Docsie's LLM, showcasing its ability to bring about substantial improvements in diverse industries.\n\n## Conclusion \n\nIn summary, Docsie's LLM emerges as a dynamic force, altering the customer service in retail industry. This potent AI tool is more than just a technology solution; it's a strategic game changer capable of altering how businesses interact with their consumers.\n\nDocsie's LLM ushers in a new age of customized and efficient customer service by seamlessly merging role-specific information delivery, real-time updates, and omni-lingual assistance.\n\nImagine a customer support experience in which every encounter is perfectly personalized, every enquiry receives an instantaneous answer, and language is never an impediment. This is Docsie's LLM's guarantee\u00e2\u20ac\u201da promise that goes above and beyond traditional customer service conventions.\n\nTo experience firsthand how Docsie's LLM can enhance your customer service and provide a superior experience for your customers,[ schedule a demo today.](https://www.docsie.io/demo/)\n\n## Key Takeaways\n\nExceptional customer service not only builds relationships and fosters loyalty but also amplifies positive word-of-mouth recommendations. \n\nPositioned as a transformative force, Docsie's LLM stands tall, sparking a revolution in how businesses interact with and gratify their customers. \n\nLimited global adaptability, fragmented communication channels, and scaling inefficiencies hinder seamless customer interactions. \n\nCustomer service is a pivotal force, influencing 86% of customers in their decision to choose a retail brand. \n\nRelationship building, loyalty cultivation, and driving repeat business are essential outcomes of exceptional customer service.\n\nPersonalized experiences in a saturated marketplace give businesses a distinct competitive edge. \n\nRole-Based Customer Service ensures tailored knowledge access for customer service representatives, streamlining support processes.\n\nDynamic Response Time goes beyond traditional response times, providing real-time updates even for complex queries. \n\n## Frequently Asked Questions\n\n**What is Docsie's LLM?**\n\nDocsie's LLM is a large language model for retail customer service, trained to understand and respond to customer queries.\n\n**How can Docsie's LLM improve retail customer service?**\n\nFaster response times, more accuracy in replies, omni-lingual help, and the capacity to craft individualized customer experiences are just a few of the ways in which Docsie's LLM improves retail customer service.\n\n**Is Docsie's LLM secure?**\n\nDocsie has implemented heavy-duty data security procedures to safeguard client information, so LLM is safe to use.\n\n**How much does Docsie's LLM cost?**\n\nDocsie's LLM is budget-friendly, especially when you look at how much other customer service providers cost.\n\n**How can I get started with Docsie's LLM for retail customer service?**\n\nSchedule a demo with Docsie to learn more about LLM for retail customer service. The [demo ](https://www.docsie.io/demo/)will show you how to use LLM to provide better service to your clients.\n\n \n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_MZekv5x6AnOydK1uE/9336065c-f13a-e382-f400-67d60e770cd2banner_21.jpg", "summary": "In this blog we will unravel how Docsie's LLM stands tall as a beacon, sparking a revolution in the way businesses interact with and gratify their customers. ", "publish_date": "October 03, 2023", "categories": ["Product Documentation", "Technical Writing", "Custom Knowledge base"], "status": 1, "path": "/blog/articles/docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service", "slug": "docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service", "previous": {"link": "../custom-knowledge-bases-pros-and-cons", "title": "Custom Knowledge Bases: Pros and Cons"}, "next": {"link": "../docsies-bug-bounty-program", "title": "Docsie\u2019s Bug Bounty Program"}}, {"title": "Custom Knowledge Bases: Pros and Cons", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Writer and Marketer, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Knowledge is power. And it is much needed in today's swift corporate environment. To fill this need, custom knowledge bases are gaining popularity. Did you know that businesses with strong knowledge management and dissemination practices are [20% more productive](https://slack.com/blog/productivity/knowledge-management-secret-sauce-of-productivity) than their rivals? \n\nA personalized knowledge base may aid in productivity, cost reduction, and client satisfaction by making this information freely available to staff and consumers. We'll explore the pros and cons of custom knowledge bases in this post and discuss how they may benefit the future of your business. We will also talk about how Docsie fulfills the need for streamlined [documentation ](https://www.docsie.io/blog/articles/how-to-win-with-organized-and-automated-product-documentation/)for organizations.\n\n## What is a Custom Knowledge Base Software?\n\nTo put it simply, custom knowledge base software is a warehouse of information that has been designed specifically to meet the demands of your company. And you would be shocked to know that Up to[ 50% less support tickets](https://document360.com/blog/benefits-of-knowledge-base/) are likely to be expected from happy customers when using a well-maintained knowledge base. Unlike off-the-shelf programs, **custom knowledge base software** is developed from scratch to meet the requirements of a certain organization.\n\nWhy do they matter? Let's say you're in charge of a shipyard and want to provide your engineers with a reference that will help them navigate the many difficult steps involved in producing a ship. In contrast to ready-to-use software\u00e2\u20ac\u2122s broad approach, a custom knowledge base may walk you through your specific processes step by step.\n\n|Pros of Custom Knowledge Bases|Cons of Custom Knowledge Bases|\n|-|-|\n|Tailored to Your Needs|Development Time|\n|Scalability on Demand|Cost|\n|Full Data Control|Maintenance Challenges|\n|Enhanced Customer Experience|Learning Curve|\n|Integration with Existing Systems|Resource Intensive|\n|Advanced Analytics|Risk of Over-Complication|\n|Security|Initial Setup Complexity|\n|Support for Complex Workflows|Vendor Dependence|\n|Branding and Design Control|Lack of Immediate Solutions|\n|Highly Targeted Content|Incompatibility Issues|\n## Pros of Custom Knowledge Bases\n\n![Pros of Custom Knowledge Bases](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_HDbtgKoeQBYobiims/image5.jpg)\n\n### 1. Customization\n\nThe hallmark of custom knowledge bases is their unparalleled flexibility. You have the freedom to shape them precisely to your needs. For instance, if you're an e-commerce giant, you can design a knowledge base that adapts to your ever-changing product catalog, creating a seamless experience for your customers. For example, [Amazon's customized knowledge base](https://docs.aws.amazon.com/wisdom/latest/APIReference/API_CreateKnowledgeBase.html) constantly evolves to keep pace with its vast array of products and services.\n\n### 2. Scalability\n\nBusinesses grow, and so do their knowledge requirements. Unsurprisingly, a custom knowledge base can save businesses an average of[ $10,000 per year](https://www.proprofskb.com/blog/much-money-can-knowledge-base-save-business/). Custom solutions scale effortlessly with your organization, ensuring that your knowledge base keeps up with your expansion. For example, A startup can start with a basic custom knowledge base software and scale it as it grows into a multinational corporation.\n\n### 3. Data Control\n\nWith a custom knowledge base, you hold the reins to your data. This unrestricted access allows you to manage, update, and secure your information as you see fit. For example, Healthcare providers can ensure the utmost privacy of patient data within their custom knowledge base.\n\n### 4. Enhanced Customer Experience\n\n[Studies ](https://smallbiztrends.com/2018/07/real-time-response-to-customers.html)have shown that 82% of customers expect immediate access to information. Custom knowledge base software allows you to provide real-time, relevant content, which leads to improved user satisfaction. For example, [Airbnb's custom knowledge base ](https://www.airbnb.com/help/article/2575)ensures travelers quickly find the perfect accommodations.\n\n### 5. Integration with Existing Systems\n\nCustom knowledge bases are not siloed systems. Instead, they work in harmony with your current programs and infrastructure. As a result, you can give your customers a uniform and unified experience across all media. Knowledge bases can be hooked up to other systems, like banking software so that customers always have the latest info. This could make customers happier and less annoyed. \n\n### 6. In-Depth Analyses\n\nCustom knowledge bases do more than merely store facts and figures. Better business decisions may be made with the data they gather and evaluate. By monitoring their consumers' actions and preferences, stores may better target their advertising. \n\n### 7. Security\n\nCompanies lose billions of dollars annually due to security breaches in their data. For the protection of private data, custom solution providers offer a greater level of security. Custom knowledge bases, for instance, are used by government organizations to protect sensitive information. Custom knowledge bases can be adapted to the specific sorts of data that need to be safeguarded and are created to match the organization's unique demands. \n\n### 8. Help with Complicated Processes\n\nWorkflows are as unique as the companies that use them. Custom knowledge base software may be made to fit your organization's unique needs for efficiency. Custom knowledge bases can be used by manufacturing organizations to improve their production processes, for instance.\n\n### 9. Brand Management and Visual Direction\n\nThe quality of your body of information represents your company. Customization allows you to maintain brand integrity and design consistency for your user base. [Apple's support documentation](https://developer.apple.com/design/human-interface-guidelines/accessibility) greatly illustrates its attention to detail and ease of use.\n\n### 10. Super-Specific Information\n\nRelevance is paramount in the modern digital era. Thanks to custom knowledge bases, you may serve up highly targeted material that caters to the individual needs of various user groups. Customized information for kids, teachers, and school officials is one example.\n\n## Cons of Custom Knowledge Bases\n\n![Cons of Custom Knowledge Bases](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_6Y9oQq6GIdfGGnBES/image4.jpg)\n\n\n### 1. Development Time\n\nBuilding a custom knowledge base takes time and effort. It's not going to happen in a day. In order to find a solution that works for you, you must first identify what those needs are. It may take many months, for instance, to create a specialized knowledge base for a healthcare professional.\n\n### 2. High Cost\n\nCustomization comes at a high price. It might be expensive to create and manage your own database of information. For instance, a tailored solution may be out of reach financially for a small organization.\n\n### 3. Maintenance Challenges\n\nCustom solutions, in contrast to pre-packaged software, require regular upkeep to ensure they are always up to date and safe. By way of illustration, tech firms' custom knowledge bases need constant updates to fend off new dangers.\n\n### 4. Learning Curve\n\nEmployees may need some time to adjust to a new, bespoke system. The pace of integration may be slowed as a result. For instance, new users may need training when they go from pre-packaged software to a tailored solution.\n\n### 5. Resource Intensive\n\nCustom solution implementations need a commitment of time, effort, and technical know-how. Companies in the manufacturing sector, for instance, require qualified personnel to oversee their exclusive knowledge base.\n\n### 6. Risk of Over-Complication\n\nIn the pursuit of customization, there's a risk of making the system overly complex, which can lead to inefficiency. For example, Complex custom knowledge bases confuse users rather than help them.\n\n### 7. Initial Setup Complexity\n\nSetting up a custom knowledge base can be tough, especially if you've never done it before. Startups, for example, might have trouble with the initial documentation and setup of a custom solution.\n\n### 8. Vendor Dependence\n\nCustom solutions often entail dependence on specific vendors for development and support. For example, Enterprises may rely heavily on a software development company for their custom knowledge base.\n\n### 9. Lack of Immediate Solutions\n\nUnlike ready-to-use software that provides instant solutions, custom development takes time to implement, delaying immediate benefits. For example, A retail business might not see immediate improvements after starting the custom knowledge base development process.\n\n### 10. Incompatibility Issues\n\nCustom solutions can sometimes clash with other software in your organization, which can cause problems. For example, it can be tricky to integrate a custom knowledge base with legacy systems.\n\n## Ready -to- use vs. Custom: Which is Right for You?\n\n![Ready -to- use vs. Custom: Which is Right for You?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_TaFf0sqs8JssLLVap/image1.jpg)\n\n\nOkay, now that we've looked at the pros and cons of custom knowledge bases, it's time to answer the big question: which one is right for your organization? In this section, we'll take a deep dive to help you make an informed decision. In order to help you make an informed decision, we'll explore what exactly are ready to use knowledge bases along with their pros and cons.\n\n## Ready -to- use Knowledge Bases \n\nLike pre-cooked dishes, ready -to- use knowledge bases, or ready-to-use software save time and effort. You won't have to spend any time or energy assembling your own because they include everything you need to get going right out of the box. People who need to implement a knowledge [management solution ](https://site.docsie.io/centralized-team-collaboration-and-project-management)rapidly will find them ideal. Explore their advantages and disadvantages now:\n\n![Ready to Use Knowledge Bases](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_RDMFoV0RIp2mfhK9J/image3.jpg)\n\n|Pros|Cons|\n|-|-|\n|Rapid Implementation: Get your knowledge management off the ground quickly.|Customization is restricted, thus features and premade forms may not suit specific needs. |\n|Cost-Effective: Lower cost compared to custom solutions. Use them to jumpstart knowledge management for small organizations with financial restrictions.|With ready-to-use software, limitations in scalability may become an issue as your business expands. |\n|Reduced IT costs due to the provider taking care of upgrades and maintenance. |Less Tailored User Experience: Provides a one-size-fits-all solution, which may lead to a less individualized user experience. |\n|Standardized functions speed up knowledge management by providing pre-made features and templates. |You have less say over your data because it is stored on the provider's servers, which raises privacy and security issues. |\n\n## The Path to Success\n\n![The Path to Success](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ORohvIyOTQrPOYi23/image2.jpg)\n\n### 1. Nordstrom\n\nPopular American clothing store [Nordstrom ](https://www.nordstrom.com/)employs a[ proprietary knowledge base](https://www.retaildive.com/news/relevance-is-key-why-nordstrom-has-gone-all-in-on-dtc-brands/596276/) to facilitate consumers' access to product details and help articles. This has helped Nordstrom decrease the amount of support tickets and increase customer happiness. If a consumer has a question regarding a product, for instance, they may seek up the solution to their question in the knowledge base. This not only helps customers save time and effort, but it also decreases the load on Nordstrom's customer support team.\n\n### 2. Asana\n\nThe[ Asana project management platform](https://asana.com/go/uses/project-management) has its own in-house knowledge base to help new users get up and running and familiarize themselves with the many tools at their disposal. Asana can now more rapidly and effectively onboard new users thanks to this. Articles on topics such as \"How to Create a Project,\" \"How to Add Tasks,\" and \"How to Assign Tasks to Team Members\" may be found in the knowledge base. All users have access to this documentation, allowing them to study it at their own leisure as they get used to the platform.\n\n### 3. HubSpot\n\n[HubSpot](https://www.hubspot.com/), the developer of inbound marketing software, has its own proprietary knowledge base it utilizes to aid its customers. This has allowed HubSpot to decrease the amount of time it takes to handle customer concerns and increase customer happiness. Articles about how to use HubSpot's customer relationship management and electronic mail marketing platforms, for instance, may be found in the database. All clients have access to this knowledge base, so they may solve their own problems without contacting HubSpot's support staff.\n\n### 4. Zendesk\n\n[Zendesk](https://www.zendesk.com/), a customer service software provider, employs a bespoke knowledge base to facilitate self-help for its clientele. Because of this, Zendesk has been able to cut down on the amount of tickets that customers submit for help and boost their ratings. Articles about how to make use of Zendesk's help desk software are just one example of the types of content you'll find on the wiki. All clients have access to this knowledge base, so they may solve their own problems without contacting Zendesk's support staff. \n\n## Making the Right Decision with Docsie\n\nDepending on your company's specific needs and top objectives, you may choose between ready-to-use software and custom knowledge base software. Here is how Docsie can revolutionize your knowledge base creation process. Budget-Friendly Brilliance: Docsie offers cost-effective solutions that align with your budget. No hidden expenses or surprises.\n\n* **Scale Seamlessly:** As your business grows, Docsie scales effortlessly to accommodate your expanding knowledge base needs.\n\n* **Specialized Solutions:** Docsie understands that your organization might require a unique solution that off-the-shelf software can't provide.\n\n* **Tailored User Experiences:** Create a knowledge base that offers your target audience a one-of-a-kind experience.\n\n* **Data Governance and Protection:** With Docsie, you gain fast, secure, and comprehensive data governance and protection features.\n\n* **Quick Implementation:** Docsie offers rapid implementation, so you can get started without delay.\n\nThere's no one-size-fits-all solution, but with Docsie, you have a partner that tailors knowledge base creation to your specific situation and objectives. \n\n## Key Takeaways:\n\n* Your company may get up to 20 percent more output if you used effective strategies for managing your knowledge base.\n\n* Customization is crucial. Information not available in generic programs can be discovered in custom knowledge bases.\n\n* With a well-maintained knowledge base, businesses should expect a 50% reduction in the number of support issues sent.\n\n* You may save almost $20,000 each year by using a custom knowledge base as your company expands.\n\n* By building your own databases, you can guarantee the security and confidentiality of your information.\n\n* Users are more satisfied when they are provided with timely and relevant information.\n\n* Users should have a consistent experience across all of your platforms, and that includes access to both standard and bespoke knowledge bases.\n\n* Better business decisions and targeted advertising can result from data collection and analysis.\n\n* Safeguarding sensitive data necessitates the use of highly secure, tailor-made solutions.\n\n## Final Thoughts\n\nUltimately, there are many advantages to using custom knowledge bases, but doing so requires rigorous research. Your company's specific requirements and objectives should inform your decision to tailor your service. Remember that Docsie, your one-stop shop, is always ready to help you out. \n\nDocsie is an all-in-one solution for [document management](https://site.docsie.io/enterprise-documentation), editing, sharing, and collaboration. You may save time and effort by taking use of the document templates, version history, and task management that Docsie provides. You may stop your search now since Docsie is the most effective and user-friendly solution for all your document requirements.\n\nAre you excited to use Docsie to build custom knowledge bases?[ Join now ](https://www.docsie.io/)to begin expert knowledge management!\n\n## Frequently Asked Questions\n\n**1. What is a custom knowledge base?**\n\nA custom knowledge base is a database that has been tailored to your company's specific requirements. Because it provides individual attention, it is able to provide solutions that boost productivity and user happiness. To make one, just use [Docsie](https://www.docsie.io/).\n\n**2. What are the advantages of a custom knowledge base?**\n\nScalability, data management, an improved user experience, and in-depth analytics are just some of the advantages of tailored knowledge bases. Docsie provides solutions that are both affordable and scalable. \n\n**3. How does Docsie aid in the development of a knowledge base?**\n\nWith [Docsie's affordable solutions](https://www.docsie.io/blog/articles/document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms/), scalability, customized choices, personalized user experiences, and solid data governance, your organization may flourish. \n\n**4. Can I trust a custom knowledge base to meet my company's needs?**\n\nThe decision should be based on your own requirements and goals. Docsie might be your ideal partner in building a custom knowledge base if you value customization, scalability, and data management.\n\n**5. How do I create my own knowledge base?**\n\nUse a platform like [Docsie](https://www.docsie.io/), which provides simple document management, editing, and collaboration features, to build your knowledge base. Get things rolling by arranging and labeling information for simple navigation. Docsie streamlines the procedure.\n\n**6. What should be included in a knowledge base?**\n\nAny documentation you have on your products, services, or procedures should be included in your knowledge base. Information such as frequently asked questions, tutorials, and troubleshooting tips should be included.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_uqtmx8IcbzqUC9by6/1bf6389e-3985-a457-4b1c-d5b1c8585e9cbanner_17_3.jpg", "summary": "In this blog we will explore the pros and cons of custom knowledge bases in this post and discuss how they may benefit the future of your business. ", "publish_date": "October 02, 2023", "categories": ["Product Documentation", "Technical Writing", "Custom Knowledge base"], "status": 1, "path": "/blog/articles/custom-knowledge-bases-pros-and-cons", "slug": "custom-knowledge-bases-pros-and-cons", "previous": {"link": "../optimising-your-api-best-practices-for-documentation", "title": "Optimising Your API: Best Practices for Documentation"}, "next": {"link": "../docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service", "title": "Docsie's LLM: Revolutionizing AI Knowledge Management for Retail Customer Service"}}, {"title": "8 Best IT Documentation Tool Recommendations for DevOps in 2023", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "**In search of the best DevOps IT documentation tool recommendations in 2023? Here are the top eight tools you should use to improve IT operations and boost productivity.**\n\nThe demand for IT documentation tools for DevOps is growing. As the new year is just around the corner, it would be ideal to reconsider the latest software for easy task accomplishment, teamwork boosting, and performance enhancement. Recent studies show that the [DevOps market](https://www.gminsights.com/industry-analysis/devops-market) exceeded US$ 8 billion in 2022 and is forecasted to grow at 20% CAGR between 2023 and 2032. The expansion mainly relates to the increasing demand in the industry, concerning speeding the delivery of applications and shortening the software development time. \n\nIn this blog, eight of the best IT documentation tool recommendations will be provided, which will likely dominate the world of DevOps in 2023. Some of the features include version control, code integration, automatically generated documentation, and real-time collaboration for efficient working within DevOps teams.** **\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.scnsoft.com%2Fblog%2Fdevops-implementation-guide&psig=AOvVaw3_8Xvnv9AcBsOe6RVVqTjM&ust=1698676206388000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCNi-y5K8m4IDFQAAAAAdAAAAABAS)\n\n|Challenges Faced by Companies with IT Documentation Tools for DevOps in the Future|\n|-|Complexity and Learning Curve|\n|Teams may need significant training to effectively use tools with intricate tool features.|\n|Integration and Compatibility Issues|\n|Challenges arise when trying to incorporate new tools into pre-existing legacy systems.|\n|Data Security Concerns|\n|Possibility of data breaches resulting from insufficient encryption protocols.|\n|Siloed Documentation Practices|\n|Siloed documentation practices can lead to fragmented knowledge management repositories, which in turn can create information gaps.|\n|Adaptation to Changing Work Environments|\n|Difficulty in facilitating effective collaboration for remote teams.|\n|Continuous Documentation Updates|\n|Continuous documentation updates can cause confusion and errors in workflow organization due to outdated information.|\n|Resistance to Change|\n|Resistance to change refers to the hesitation or unwillingness of employees to adopt new tools and move away from outdated legacy systems.|\n|Cost and Resource Constraints|\n|Budget limitations make it difficult to implement advanced tools.|\nHaving perceived the difficulties that organizations face in the DevOps business, let us presently analyze the absolute best tools that can be utilized to defeat these difficulties.\n\n## Top IT Documentation Tools for DevOps, 2023\n\nDo you know high-quality documentation is associated with a [25%](https://devops.com/latest-dora-report-highlights-importance-of-devops-culture/) improvement in team performance?\n\nHere is a top-to-bottom examination of the top eight IT documentation tool recommendations for DevOps in 2023, each offering an exceptional arrangement of elements and functionalities to upgrade work process association and documentation:\n\n### #1. Docsie\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_NU9uh8XJoZl47EB4k/image4.jpg)\n\n[Docsie ](https://www.docsie.io/)turns into a universal documentation platform that covers the whole course of binding together the information technology executives and DevOps tasks. Its broad cluster of features incorporates:\n\n**Intuitive connection point: **Docsie gives a simple to-utilize interface that DevOps groups can explore to track down the [necessary documentation](https://www.docsie.io/blog/articles/what-is-process-documentation-and-why-is-it-important/).\n\n**Collaboration tools: **This platform permits colleagues to cooperate on archives, which facilitates collaboration and knowledge management.\n\n**Version control: **Docsie records all changes made to the [documentation ](https://www.docsie.io/blog/articles/do-you-want-to-create-informative-user-guides-our-10-top-tips-can-help/)so clients can return to the past versions if necessary.\n\n**Adjustable layouts:** Different formats can be chosen by a client to make a tweaked report to meet particular requirements, subsequently saving time and exertion.\n\n**Search functionality: **With a strong search, clients can rapidly find what they need to expand viability and productivity.\n\n**Incorporation capabilities: **The apparatus effectively works with other normal DevOps tools like [Jira ](https://www.atlassian.com/software/jira)and [GitHub](https://github.com/), making collaboration more successful and smooth.\n\n### #2. Bit.ai \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_54s4d8BFvr8gE87gW/image9.jpg)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fbit.ai%2F&psig=AOvVaw1Rod16YtE-JqAHCSHAMoaV&ust=1698676381321000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCOD9wea8m4IDFQAAAAAdAAAAABAb)\n\nBit.ai is a cloud-based documentation platform that enables DevOps groups to team up and make documentation continuously. Its smart block highlight permits groups to reuse documentation parts, like pictures, code bits, and charts, across numerous records, smoothing out the documentation cycle and guaranteeing consistency. Additionally, Bit.ai's interactive content component empowers groups to make dynamic and useful documentation, like installed recordings, reviews, and surveys. [Learn more about Bit.ai ](https://bit.ai/)\n\n### #3. GitHub \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_l9XZXX1fZYDL3VmAn/image5.png)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fgithub.com%2Fbgroff%2Fkala-app&psig=AOvVaw3JaStXpIEFrQed3WNOaomY&ust=1698676454379000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCOjzlYi9m4IDFQAAAAAdAAAAABAE)\n\nGitHub, a famous code hosting platform, has likewise arisen as a favoured decision for documentation in DevOps. Its version control and collaboration highlights make it simple for groups to follow changes to documentation and work on reports together. Additionally, GitHub's Markdown support permits teams to design their documentation utilizing rich text, making it more outwardly engaging and drawing in perusers. Learn more about [GitHub ](https://resources.github.com/devops/)\n\n### #4. ClickHelp \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_nfQyA7UMeVIfpcEwv/image10.jpg)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fclickhelp.com%2Fonline-software-documentation-tool%2F&psig=AOvVaw2uSTBopcxl7xE-uszVqnYz&ust=1698676518140000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCNjbpqa9m4IDFQAAAAAdAAAAABAS)\n\nClickHelp is a user-accommodating documentation platform that upgrades documentation work processes in DevOps. Its single-source feature permits teams to produce documentation from a solitary source, for example, a Markdown record or Juncture space, saving time and exertion. Additionally, ClickHelp's conditional content element permits teams to show different content to various crowds, like clients, representatives, or accomplices, guaranteeing that documentation is essential and customized to the requirements of the user. [Learn more about ClickHelp ](https://clickhelp.com/about-documentation-tool-and-company/)\n\n### #5. Scribe \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_IPp6MoKNlZq3EVrhi/image2.png)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fscribehow.com%2Flibrary%2Fprocess-management-software&psig=AOvVaw0ct3JQE76EJtpORI4JAJoV&ust=1698676584122000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCLjbksW9m4IDFQAAAAAdAAAAABAE)\n\nScribe is an extensive documentation platform that empowers DevOps to make and oversee documentation proficiently. Its customizable documentation layouts permit teams to make formats for various kinds of documentation, for example, user guides, technical manuals, and release notes. Additionally, Scribe's continuous collaboration and editing highlight empowers teams to deal with records together progressively, and it is consistently state-of-the-art to guarantee that documentation.[ Learn more about Scribe ](https://scribehow.com/)\n\n### #6. Confluence \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_UYgsGQOGRtNE0jHZx/image3.png)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.k15t.com%2Fblog%2F2019%2F04%2Famplify-your-document-management-in-confluence&psig=AOvVaw1AFMWIgB3dVxBMOj8jbGwr&ust=1698676647835000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCIjsiOS9m4IDFQAAAAAdAAAAABAE)\n\nConfluence, a team collaboration platform, is likewise broadly utilized for documentation in DevOps. Its unified documentation repository highlight permits teams to store and deal with all of their documentation in a solitary area, making it simple to find and access. Additionally, Confluence\u00e2\u20ac\u2122s collaboration feature empowers teams to deal with records together and add remarks and criticism. [Learn more about Confluence ](https://www.atlassian.com/software/confluence/resources/guides)\n\n### #7. Nuclino \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_G8zkXS1OsCTdrWBCt/image11.png)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fhelp.nuclino.com%2Fdb6451f7-how-to-manage-projects-in-nuclino&psig=AOvVaw1Xy5_0ckQ_Q8URw0bAchLz&ust=1698676704327000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCPCFsv69m4IDFQAAAAAdAAAAABAR)\n\nNuclino is a visual documentation platform that helps DevOps teams imagine and figure out complex frameworks. Its visual work processes permit teams to make outlines and flowcharts to represent how various parts of a framework cooperate. Additionally, Nuclino's collaboration sheets highlight empowers teams to deal with archives together and dole out undertakings to one another. [Learn more about Nuclino ](https://www.nuclino.com/)\n\n### #8. IT Glue \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Xs6qjjl41Lw8cbwMq/image8.png)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.bemsp.fr%2Fit-glue%2F&psig=AOvVaw3WT1DLvIDxU3K2NmrF43G0&ust=1698676788724000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCLijz6a-m4IDFQAAAAAdAAAAABAJ)\n\nIT Glue is a powerful documentation platform that gives DevOps teams thorough documentation arrangements. Its encoded documentation guarantees that information is safeguarded and agreeable with applicable security guidelines. Additionally, IT Glue's automation work processes permit teams to smooth out documentation cycles and save time. [Learn more about IT Glue ](https://www.itglue.com/)\n\n \n\n## Buyer\u00e2\u20ac\u2122s Aide: Picking the Right Documentation Tool for DevOps \n\nWhile choosing a fitting IT documentation tool for DevOps, it is essential to consider the accompanying elements: \n\n \n\n**Key elements and contemplations: **Characterize the necessities and targets for your documentation alongside the accessible financial plan and assets. \n\n**Combination capabilities: **Ensure that the picked tool consistently coordinates with your current framework, advancing [continuous collaboration](https://www.docsie.io/) within DevOps teams. \n\n**User experience and connection point: **Prioritize a user-accommodating point of interaction and features that upgrade accessibility and simplicity of knowledge management within the DevOps system. \n\n**Scalability and customization options: **Assess documentation tools based on their scalability and customization options, guaranteeing arrangement with explicit hierarchical requirements. \n\n**Security features and compliance standards: **Stress the significance of strong security features and compliance with pertinent standards, ensuring the insurance of sensitive information and protection. \n\n**Pricing models and subscription plans:** Investigate different pricing models and [subscription plans](https://www.docsie.io/pricing/) to adjust the chosen documentation tool with monetary necessities and authoritative imperatives. \n\n## FAQs \n\nThe following are a few regularly posed inquiries relating to IT documentation tools for DevOps: \n\n \n\n**Q: How does Docsie succeed in giving the key tool features required in an IT documentation tool for DevOps?** \n\nA: [Docsie ](https://www.docsie.io/)succeeds with its incorporated documentation repository, vigorous version control, and efficient collaboration features, making it among flexible and far-reaching documentation solutions for DevOps. \n\n \n\n**Q: How could compelling documentation practices further develop general workflow organization proficiency?** \n\nViable documentation practices can further develop general workflow organization proficiency by giving a unified repository of data, considering simple access and collaboration. It likewise empowers version control, mechanization of workflows, and the ability to analyze and provide details regarding information. \n\n \n\n**Q: What are the normal challenges confronted while executing documentation solutions in DevOps?** \n\nA: Some challenges experienced during the execution of documentation solutions in DevOps include: \n\nInadequate time and assets \n\nTrouble in keeping up with modern documentation \n\nProtection from change from team individuals \n\nSiloed documentation practices \n\n**Q: How do IT documentation tools improve efficiency in collaboration among teams?** \n\nInformation technology documentation tools further develop collaboration by giving an incorporated platform, facilitating efficient collaboration, empowering knowledge management/sharing, and advancing straightforwardness. \n\n \n\n**Q: Which job does knowledge of the executives play in the outcome of software development projects?** \n\nA: The executives assume an essential part in the progress of software development projects by empowering teams to catch, store, sort out, and share knowledge. This further develops correspondence, efficient collaboration, and independent direction, eventually prompting improved results. \n\n \n\n**Q: How could IT professionals remain refreshed with the most recent trends in documentation tools and best practices?** \n\nA: Information technology professionals can remain refreshed by effectively engaging in industry sites and articles, taking part in important meetings and studios, organizing with peers, and assessing arising documentation tools and practices to stay educated and versatile to industry progressions. \n\n## Final words \n\nIT documentation technologies are critical to DevOps' success since they empower viable workflow organization and upgraded documentation procedures. IT professionals might make tough decisions and pick the [best documentation tool](https://site.docsie.io/documentation-collaboration-software) for their necessities and goals by cautiously assessing the significant components and contemplations framed in this definite aide. The compelling incorporation of these tools inside DevOps might invigorate further developed efficiency collaboration, correspondence, and general proficiency in the long run, adding to the progress of IT operations and software development endeavours. \n\nAre you prepared to change your documentation practices with these tool recommendations?[ Try Docsie](https://www.docsie.io/try_docsie/), the best documentation solution for IT operations. With its user-accommodating point of interaction and high-level tool features, Docsie soothes the documentation cycle, guaranteeing upgraded collaboration and correspondence within your DevOps processes. Try now and experience the feeling of smoothed-out documentation firsthand. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_r0QisICjqJHxRcYgW/image6.png)\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4wGrSD3jWQbBDfZiT/image7.png)\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_b5IfKntSgH9TCqRyA/image12.png)\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_wSLCRmGgNvaDSXSPf/image13.png)\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_3x6BmdoLAHtwjTroK/89457648-c49e-f700-3e5a-b2bb5b94b1f4banner_32.jpg", "summary": "In this blog, eight of the best IT documentation tool recommendations will be provided, which will likely dominate the world of DevOps in 2023. ", "publish_date": "October 01, 2023", "categories": ["AI", "Documentation Portals", "Technical Writing", "Documentation"], "status": 1, "path": "/blog/articles/8-best-it-documentation-tool-recommendations-for-devops-in-2023", "slug": "8-best-it-documentation-tool-recommendations-for-devops-in-2023", "previous": {"link": "../10-ways-to-master-prompt-engineering-for-technical-writers", "title": "10 Ways to Master Prompt Engineering for Technical Writers"}, "next": {"link": "../a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration", "title": "A to Z of Documentation Version Control and How it Improves Workplace Collaboration"}}, {"title": "Optimising Your API: Best Practices for Documentation", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Writer and Marketer, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "From cave scribbles to the recently launched Threads app, human communication has come a long way. In the same way, machines and apps communicate with each other all the time. In 2022, 63% of software developers used more APIs than in 2021. As per the [State of APIs Report from Rapid](https://www.devopsdigest.com/apis-are-the-future-of-software-development#:~:text=Developers%2C%20who%20are%20natural%20innovators,of%20APIs%20Report%20from%20Rapid.), the usage of API is rising consistently. Its variants are increasing and developers are rooting for enhanced tool efficiency and speed. But what is **API **writing? How does it help businesses to acquire more **customers**? Read along and find out everything about **API documentation tools. **\n\n## What is API Documentation?\n\n![What is API Documentation?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_poQhW1OMOPBQVkdLq/image9.png)\n\nAPI documentation refers to the process of creating a technical document using reliable and efficient **API documentation tools**. It is an instruction manual that shares detailed information on the API and provides specific guidelines on effective API integration, maintenance and usage. \n\nFrom **code examples** to tutorials, screenshots to video content\u00e2\u20ac\u201dthis documentation provides complete guidelines that help developers and users understand the different aspects of the API and work with the same. \n\nAfter you complete your documentation draft through tools like [Docsie](https://app.docsie.io/login/#/), it is shared amongst all the stakeholders. Good API documentation contains a description of API features, API endpoints, specific examples of how to use the API, etc. \n\nThe hallmark of a good API document is that both your beginners and advanced **customers **can use it. So, if you wish to write good, detailed and descriptive documents, discard technical language and jargon. Break down complex concepts and explain technical ideas in simple and plain language. \n\n## Types and Structure\n\nBy using an interactive **API documentation tool** like [Docsie](https://www.docsie.io/demo/), you can write explanatory documents that are easy to understand and implement. \n\n![API documentation tool](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_mfhOkMpNzkEprY1MQ/image7.png)\n\nBroadly classified, there are **three types of APIs**:\n\n### 1. For team members\n\nSometimes, companies have an internal API and only particular team members have access and can use it. This kind of API generally streamlines the process of data transfer between systems as well as teams. In this case, the company's internal developers remain in charge of the document. \n\n### 2. For counterparts\n\nCompanies that provide the API, share this outside the organisation where they give access to a second party. In such cases, there exists a business relationship between the two companies. The security measures in these kinds of APIs are relatively stringent. Only authorised clients can gain access to view, maintain and suggest changes. \n\n### 3. For end users\n\nThese are open APIs, so any developer is free to use them. There are no authorisation measures or strict authentication involved herein. Most of the time, these APIs are available for free since the providers want more and more adoption. But sometimes, these come with a subscription fee. This cost, however, depends on how many API calls are made. \n\n## What are API Documentation Tools?\n\nDo you wish your API document was simple, easy to read and filled with more interactive elements? Drop all your worries and choose a documentation tool like [Docsie](https://site.docsie.io/) that can make your document more consistent and more presentable. \n\nThese tools help API providers and offer them the experience of working with an **interactive API documentation** interface. The most notable features of such tools include automatic document generation from API specifications, automatic documentation updating, different documentation versions, personalisation options, etc. \n\nIf you are using top-rated API documentation tools such as [Docsie](https://www.docsie.io/pricing/), you can not only write, organise and maintain your documents; but you can also beautify them using the platform's trendy design features. \n\nOn one hand, these tools help writers to keep their documentation organised and on the other hand, these make it easier for developers, product managers and team members to understand **APIs** and use them effectively.\n\n## Benefits of API Documentation Tools\n\nTools like [Docsie](https://www.docsie.io/) contribute to enhancing developer productivity. By going through a well-drafted API document, developers can easily understand the functionality and purpose of each endpoint. This decreases the probability of errors and also saves a lot of time and effort. \n\nThrough proper documentation, companies creating APIs transfer **data** and precious information about their product to the partner companies. Technical writers can use such documents as their reliable source to create guides and tutorials for the end **customers**. Thus, these documents ensure collaboration and offer a seamless experience for everyone working with the particular API. \n\nAPI documents not only explain product features but also share guidelines along with proper code examples. The tools help writers take up each API feature, explain complex ideas and talk in detail about the API's various use cases. This helps developers understand the abilities and limitations of the API and build applications accordingly. \n\n## How to Choose API Documentation Tools?\n\n![How to Choose API Documentation Tools?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Rf37TTrGuHN9CI72t/image6.png)\n\nThe tech market is full of several documentation tools. We understand how overwhelming it might be! To ease things out, here are the five factors that we recommend you should check while choosing your preferred tool:\n\n### 1. Hassle-free integration \n\nLook for the tool that shares good compatibility with the other tools you often use. For example, your chosen tool should offer seamless integration with integration systems, version control, etc. \n\n### 2. Simple and customisable \n\nGo for tools that provide a unique user experience. The selected tool should help you prepare easily customisable excellent documents in the minimum time. \n\n### 3. Security\n\nThe aim of your tool is to make your document user-friendly. So, select an app like Docsie that has enhanced security so that your **customers **remain safe from undesirable and malicious attacks. \n\n### 4. Support\n\nConsider tools having a developer community and go for the ones which offer troubleshooting resources and other product-related assistance. The customer service of your chosen provider should be supportive and responsive. \n\n### 5. Cost\n\nKeep your budget in mind and consider tools that are value for money. Check their **scalability**, features and benefits and consider their limitations to find out if the particular product is worth your expenditure. \n\n## Who writes API documentation?\n\nSometimes, developers who create the APIs take up the task of documentation. However, such documents can become too technical. Therefore, companies hire professional technical writers to work on the documentation. \n\nTechnical writers can understand complex language. And they can also write engaging content while conveying relevant information. API writers must understand the source code and derive sufficient information for **interactive API documentation.**\n\nAn API writer typically has the perfect blend of language and programming skills. Good knowledge of programming languages, understanding of formatting standards, excellent communication skills, and knowledge of editorial tools - these are some of the chief qualifications an API writer should have. \n\nThe ideal candidate is someone who knows about programming languages like Python, Java, PHP, etc., and also has some experience and expertise in the domain of technical writing. Individuals with in-depth knowledge of Software Development Kit (SDK) can also do this kind of writing. \n\n## What are the best practices for API documentation?\n\n|What|Why|\n|-|-|\n|||\n|Understand your customers|Find out your potential audience before you start writing about your API. Normally, there will be two kinds of audience groups - product managers and technical leaders who assess the API and developers who actively interact and use your API. |\n|Keep it simple|People with varying levels of expertise and experience will read your document. So, keep your language plain, simple and easy to understand. Stay away from jargon and highly technical language that can put off some of your readers. |\n|Introduce quick guides|Choose API documentation tools that can help you provide quickstart guides for easy onboarding of your new developers. Make sure that these guides contain code samples and instructions regarding API usage. Your primary goal should be to make your API as accessible as possible. |\n|Cover all aspects of API|Make your API documentation comprehensive. It should have references, guides and loads of examples so that readers can refer to it as an instruction manual. Cover all aspects of your API, answering the common questions of your audience. |\n|Add reference documentation|Include a comprehensive list mentioning the methods and objects that your API exposes. Add a description and explain how to use each one of them. This will help developers understand the usability of your API. |\n|Maintain your document|Update your document regularly. Remove wrong information and inaccuracies and maintain a document that answers the frequently asked questions of the developers. Ensure that your document reflects the newest addition to your API and has complete information on how it can be of help. |\n## Your Perfect API Companion- Docsie\n\nThe one-stop shop for all your documentation needs, Docsie provides an effective and reliable tool that you can use to create, maintain and edit your API documents. \n\n![Your Perfect API Companion- Docsie 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_qGXGtgxj0vejosSJB/image5.png)\n\nFrom **ready-to-use** templates to auto-generation documentation and multiple versions\u00e2\u20ac\u201dthis tool comes with a wide range of features so that you can experience a seamless API document creation journey. \n\n![Ready-to-use templates ](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_TrnppJvOBJgTTHVN0/image3.png)\n\n## What makes Docsie different from other tools?\n\n![What makes Docsie different from other tools?\n](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_am5Sn98pQV49CS6O2/image8.png)\n\nIt serves as a centralised documentation resource for your team members and end users. Whenever you share your document with new team members, they can view or edit it in a single location. \n\nWhen you share your documents with your customers, they can access the help pages and support tutorials to understand the technical aspects and use cases of your product or service. \n\n**Are you using Swagger?** [Docsie](https://site.docsie.io/api-documentation-tool) lets you work on Swagger API files too! All you need to do is import a Swagger definition file. And then, Docsie will give you an API documentation draft that you can develop further. \n\nWith user-friendly features like **[Markdown Extended Syntax](https://site.docsie.io/online-markdown-editor)** and **built-in chats** - using Docsie is a cakewalk as it keeps you connected with your team members and promotes collaboration by assigning API tasks and jobs. \n\n![Markdown Extended Syntax](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_IJrGkvt4r6BjkyYCD/image1.png)\n\n## Key Takeaways\n\n**API documentation tools** help API providers share important information about the API features and their use cases. With such tools, developers and the end users gain proper understanding, knowledge and usage of the API. The document is a full-fledged guideline on successful API integration with your existing applications. \n\nWith these tools, you can accelerate your **documentation process, track and edit changes, organise and structure your content and promote collaboration**. The design feature of such tools also lets you style your documents in the way you want. You can make your documents more presentable and secure your customers' attention. \n\nPicking the right API tool is integral to your business. Tools like Docsie help you create **interactive API documentation**. This helps you to share your document with your team members, who can then share it further and add valuable information. Choose a user-friendly, easy-to-maintain, interactive and affordable documentation service which aligns with your business objectives.\n\n## Frequently Asked Questions\n\n**1. What is meant by API documentation?**\n**Ans**: API developers write API documents for software developers and project managers. These documents shed light on the API and mention its features, use cases, applications, etc. If you are unsure where to store your API, you can keep it safe on your company's website and share access with all your team members. \n**2. What is the first step of writing an API document?**\n**Ans**:Go to the basics. Read up about the API, discuss with the API providers and see how the developers have created the API. If it is appropriate, why not use the API and check its pros and cons yourself? This will be of great help to write the first draft of your API document.\n**3. How to start writing API documents?**\n**Ans**:Learn about your API and gather complete knowledge about its features and use cases. Use the software yourself to understand its functionalities and note down the bottlenecks that you might face. Write your document in a simple language catering to your customers' needs. \n\n## Final Thoughts\n\nWhether it is to exchange functionalities or valuable information, software, apps and websites communicate with each other through a graphical interface. By writing and maintaining well-drafted **interactive API documentation**, companies can better communicate product details to the developers. APIs help **customers** as they enhance software development, increase its speed, add extra functionality or build new applications. \n\nAs per the [State of API Integration Report of 2020,](https://cdn2.hubspot.net/hubfs/440197/2020-04%20-%20SOAI%20Report.pdf) more than 83% of the respondents consider API integration to be at the heart of IT and business infrastructures. So, now that you know how to draft APIs, follow the best practices, have a concrete structure and incorporate documentation into your everyday processes.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_quYQj9FV6KNpWmTdC/3d985e71-8597-503c-795f-f19b4b886d16banner_18.jpg", "summary": "In this blog we are unravelling how we can optimising API while tapping into the Best Practices for Documentation", "publish_date": "September 27, 2023", "categories": ["Product Documentation", "API Documentation"], "status": 1, "path": "/blog/articles/optimising-your-api-best-practices-for-documentation", "slug": "optimising-your-api-best-practices-for-documentation", "previous": {"link": "../how-to-write-clear-concise-user-manual-instructions", "title": "How to Write Clear, Concise User Manual Instructions"}, "next": {"link": "../custom-knowledge-bases-pros-and-cons", "title": "Custom Knowledge Bases: Pros and Cons"}}, {"title": "How to Write Clear, Concise User Manual Instructions", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "The award-winning and prestigious journal titled **[Life Is Too Short to RTFM: How Users Relate to Documentation and Excess Features in Consumer Products](https://academic.oup.com/iwc/article-abstract/28/1/27/2363584?redirectedFrom=fulltext&login=false)** shares its reports of a series of surveys conducted over seven and a half years. As per the study, consumers read manuals only 25% of the time. The underlying causes for this are often ineffective manuals with unclear details and boring layouts and formatting. This blog shares tips and tricks on writing an excellent consumer-friendly user manual. By using software like Docsie, you can craft an exceptionally well-written user manual in a hassle-free way and within the minimum time. \n\n## What are the key elements to include in a user manual?\n\nAll companies are unique. And in the same way, no two products are ever alike. But whatever your product may be, your user manual shows features of certain principle elements. Whether you are selling the latest smartphone or own a company producing microwaves, your user manual should contain key information and present it succinctly. Let's find out about the top 12 features that you can introduce in your manuals. \n\n![Manual Features](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_NXbUWOqLiphzGYcCi/image3.png)\n\n|**What**|**Why**|\n|-|-|\n|Language|When you speak to your customers in a simple language, they find your brand more accessible and develop an interest to remain loyal users. And this lies at the heart of customer service. |\n|Accessibility|Try to promote inclusivity through your document. Make your manuals accessible for people having cognitive disabilities, limited hearing, visual impairments, etc. |\n|Logical flow|Structure your content using relevant headings and subheadings. There should be a logical flow in the manual so that customers know how to approach your product. Have a proper beginning, middle and end to avoid confusion. |\n|Table of Contents|A crucial element of your manual, this serves as the starting point for your customers. It guides users to find particular information without having to read through the entire manual. |\n|Visuals|Images, illustrations, videos, etc., make your content livelier. By using visuals in between large chunks of text, you can make your manual more engaging and interactive with your customers understanding everything that you need to say. |\n|Simplicity|Being simple is difficult. When a user manual sounds less like a technical document and more like a friendly guide, users do not get intimidated by the quantity of content. |\n|Searchability|In today's world of digital communication, we are more prone to search for information online. So, add the element of searchability to your document so that users can check relevant content easily. |\n|Nice design|While adding graphs, visuals and images to your manuals, don't go overboard. Use space judiciously and choose a colour palette which stays consistent throughout the whole piece. Have enough white space so that eyes do not get strained. |\n|Problem-solving|Make your user manual focused on the problem that it attempts to solve. Address the pain points of your customers and rather than listing the features of the product, show how it can benefit customers. |\n|Real feedback|Try to gain first-hand knowledge from beta testers or from a set of customers who can share their experiences of using your product. Work on their feedback and draft relevant content. |\n|Further resources|At the end of your user manual, have a section that links to other documents that customers can refer to. These can be important websites, email IDs, telephone numbers, etc.|\n## How to Write A User Manual?\n\n### 1. Understand your audience\n\nFind out who are your users before you start writing. What are their problems, needs, and requirements? Optimise the instructions in your manual so that they work for both beginners and experienced product users. Understand their expertise and match your content. \n\n### 2. Know the objective\n\nFigure out why you are writing the document. Do you wish to talk about your product features? Or help your users navigate issues or know the troubleshooting steps? Define your goal and draft your content accordingly. \n\n### 3. Know the product\n\nGather detailed information by talking to developers, product engineers, etc. Know the background of the product and cross-check information to check its accuracy and relevance. Ask insightful questions and place yourself in the shoes of the product users. \n\n### 4. Use language mindfully\n\nChoose simple words and phrases that everyone can understand. Avoid using passive voice and stay away from using the first person. Discard jargon and technical terms and explain processes, systems and product features in layman's language. \n\n### 5. Describe processes\n\nTalk about processes in detail and be as descriptive as possible. Follow a technical writing style but do not overload the document with too much information. Make every word count and do not use ambiguous words or sentences that can create confusion. \n\n### 6. Add relevant sections\n\nBreak complex problems into digestible chunks. Include relevant and appropriate sections such as table of contents, introduction, frequently asked questions, further resources, etc. Outline the document or use a simple template so that you do not miss adding any important sections. \n\n### 7. Put appropriate visuals\n\nAdd photos and videos to attract users to go through your instructions. Convey more through pictures and complement them with carefully placed paragraphs of text. \n\n### 8. Have a logical flow\n\nStart with the what and then go to the how of your product. Explain key terms and phrases associated with the product, highlight its features and then go to the sections of troubleshooting and further resources. \n\n### 9. Be crisp\n\nDo not beat about the bush. Convey information. You can use bullet points, tables, flowcharts or diagrams for this. Keep your information updated by keeping in touch with the product developers, research team, engineers, etc. \n\n### 10. Give final touches \n\nProofread your documents before hitting publish. Check for typographical errors, language issues, grammatical inconsistencies, etc. Ensure optimal readability by highlighting key information, using legible fonts and placing headings and subheadings to divide the entire content into separate sections.\n\n## How to Structure and Organize A User Manual?\n\n* Creating an **organized structure** and **logical flow** is crucial to making a user manual easy to navigate and follow. The manual should be arranged into distinct sections or chapters relating to major functions, components or procedures. Use clear, descriptive headings and subheadings to divide information into logical blocks.\n\n* Start with an **overview** or **product introduction section** to provide a high-level orientation before diving into specifics. Group related features or tasks together in sections - for example, separate sections for setup, basic operation, troubleshooting, maintenance. Number chapters and section headings sequentially so the manual has a clear, progressive flow.\n\n* Within **each section, arrange information** in order of usage - **simple** or **preliminary steps** first before more advanced tasks. Give clear procedural instructions in numbered step formats. **Chunk text** into short paragraphs for better readability. Use bulleted or numbered lists where suitable to break up dense text.\n\n* Illustrate **sequences** or **workflows visually** with **diagrams, flowcharts** and **step-by-step graphics**. Show interface or component closeups when relevant. Consider a getting started or quick setup guide upfront for impatient users who don't want to read the full manual. Include a table of contents, index page and glossary of terms for easy navigation and lookup. Using a well-organized structure will make any user manual more coherent, intuitive and user-friendly.\n\n## What software should I use to create a user manual?\n\nThe market is crowded with a host of documentation software. While some offer affordable pricing plans, some boast of never-seen features. So, it's common to feel overwhelmed with so many options all around. Choose [Docsie](https://www.docsie.io/documentation/) as your trusted software partner where you can create, edit, publish and share your user manual online. From organising a diverse portfolio of manuals to managing multiple versions [Docsie](https://help.docsie.io/) is the perfect software to accelerate your user manual creation process!\n\n### Helpful features:\n\n* The platform helps you to keep all your documents organised so that you can easily spot the one you need to share with your target users. \n\n* The Shelves feature lets you find the part of the manual that you are looking for. \n\n* Through version control, you can check the previous edits to your document. \n\n* The Translation feature translates your content automatically into the targeted language. \n\n* You can define tasks, list down workflows and present a comprehensible document. \n\n* Collaboration with the in-house design team helps you create brand-aligned user manuals. \n\n* Enjoy seamless publishing with the click of a button. \n\n### Key benefits:\n\n* Hosts all documents in one place with different levels of accessibility. \n\n* Reduces the time and effort to publish and maintain product-related documentation. \n\n* The clean and intuitive user interface makes documentation easy and super fast.\n\n* Maintaining multiple versions helps in easy editing and collaboration. \n\n* Easy to understand, making onboarding hassle-free. \n\n![Docsie Docume](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_xpPIcBVom46lPvYx1/image1.png)\n\n![Add a shelve](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_5XVa0CsxNMOW1nWZT/image2.png)\n\n## What's the best way to make a user manual easy to follow and understand?\n\n* The most important aspect of any user manual is making the instructions **easy to follow** and **understand**. Use simple, clear language that avoids overly technical jargon or confusing product-specific terminology. Write short, straightforward sentences in active voice.\n\n* Provide **enough detail** and explanation for users to grasp concepts, but **don't over-explain simple actions**. Use a friendly, conversational tone to help users feel comfortable rather than intimidated. Avoid ambiguous phrasing that could be interpreted different ways.\n\n* Use **consistent terms** to refer to interface elements, buttons, and menu items. Include screenshots and diagrams to visually demonstrate usage and reinforce explanations. Illustrate how the product looks at each step rather than relying solely on text descriptions.\n\n* **Format instructions** in numbered step formats with distinct actions per step. Chunk information into short paragraphs for **better readability**. Use bold headings, bullet points, numbered lists, and ample white space to prevent dense blocks of text.\n\n* Provide **guidance** if users need to complete prerequisites before certain tasks. Give tips, shortcuts or recommendations to aid usage. Include **warnings** or **caution notices** before potentially harmful actions.\n\n* Summarize **key takeaways** or **reminders** after lengthy or complex procedures. Allow skimming by structuring the manual with clear hierarchies and navigation. A well-written user manual tailored to the audience's level of knowledge offers the simplest path to mastery.\n\n## What graphics, screenshots or visuals help improve user manuals?\n\n* **Visuals** are invaluable in user manuals to demonstrate product features, illustrate complex processes, and enhance understanding. Screenshots are essential to show users exactly how the product interface looks and reinforce text instructions. Capture screenshots of key stages during procedures to reveal menu options, button clicks, input fields, notifications etc.\n\n* **Annotate screenshots** with callouts, text labels, and arrows to highlight notable areas and guide users' attention. Make sure images are large enough to show detail while optimized for sharpness. Include close-up shots of buttons or settings when referring to them in steps.\n\n* **Diagrams**, such as wireframes and flowcharts, visualize relationships and workflows. Exploded views detail individual components. Infographics creatively represent stats or data. Photos demonstrate equipment setup. Icons graphically indicate warnings, tips, notes, etc. Consider sketch-style illustrations to explain concepts or add visual interest. Charts and tables organize complex information at a glance.\n\n* **Graphics** should be professionally designed for maximum clarity and visual impact. Use consistent iconography and color-coding across images. Relevant, high-quality graphics not only break up dense text but improve comprehension and recall of instructions.\n\nHowever, **avoid cluttering** the manual with excessive, unrelated or poorly executed visuals. Images supplement text but shouldn't distract from key messaging. Only use **graphics** that are directly supportive of content. Sufficient white space around visuals enhances readability. With an eye-catching yet minimalist approach, crisp graphics make user manuals more engaging and instructive.\n\n## How detailed and comprehensive should a user manual be?\n\nDetermining the right level of detail is a balancing act when creating user manuals. Too little information leaves users confused and unable to properly operate the product. But excessive detail can make manuals unwieldy, dull, and hard to use.\n\n![How detailed and comprehensive should a user manual be?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_eQ5rAzE1YGfpITafO/image5.png)\n\n* Focus on providing the **minimum instructions** needed for users to complete tasks safely and effectively. Give overview explanations for conceptual background, but avoid in-depth theory or technical minutiae unless directly relevant.\n\n* Describe **every step users** must take to configure settings, operate features, and perform maintenance. Don't assume knowledge or skip seemingly obvious steps. But don't repeat straightforward points.\n\n* Find the sweet spot between **comprehensive** and **concise**. Use succinct phrasing and omit extraneous details. Employ consistent terminology for brevity. Provide expanded explanations selectively where needed to clarify complex processes.\n\n* **Supplement text** with visuals to avoid lengthy passages. Summarize key takeaways after lengthy procedures. Include an index, glossary, and table of contents so users can easily reference details.\n\n* Consider segmenting content across multiple manuals for different user types, such as **beginners vs. advanced users**. Or separate general operating instructions from in-depth technical specifications.\n\n* While **manuals** should be complete, too much information can be counterproductive. Target the needs of real users and find balance through iterative drafting, user testing, and feedback rather than attempting to document every facet exhaustively. A tailored approach produces manuals with sufficient yet tightly focused content for true usability.\n\n## How do I ensure consistency across sections and chapters of a user manual?\n\n**Maintaining consistency** in the format, tone, terminology, and style used across a user manual is key for a cohesive user experience. A consistent manual allows users to easily find and absorb information without confusion or distraction.\n\nUse the **same document structure** throughout, with uniform numbering schemes for **chapters, headings, pages, figures, **and** tables**. Keep formatting elements like text styling, indentations, and line spacing consistent.\n\nUse **identical terminology** to refer to interface elements, components, buttons, menu items etc. Never interchange different terms or labels. Maintain a steady tone whether instructive, conversational, or formal.\n\nKeep the **writing style uniform** by using the same sentence structures and avoiding sudden fluctuations between passive and active voice. Use similar phrase lengths and vocabulary levels without abrupt variations.\n\nApply identical styling for **notes, tips, warnings, notices**, etc. Format instructions in a consistent numbered step pattern. Standardize visuals like icons, screenshots, and diagrams. Cross-reference chapters, sections, figures, tables, and headings with a consistent numbering/naming system. Create and use style guides, templates, or macros to reinforce uniformity.\n\nWhile **discrete sections** may target distinct functions, the manual should read as a unified document. Consistency evokes professionalism and supports usability by setting clear user expectations. But consistency should not **trump clarity** - format can be broken when absolutely required for better comprehension and learning.\n\n## How should I format the text, fonts, layout in a user manual for readability?\n\n* The formatting of **text, fonts,** and **layout** in a user manual requires careful consideration for optimal readability.\n\n* Aim for a **clean, well-structured layout** using consistent formatting rules. Avoid **dense paragraphs** and **blocks** of text by using line breaks, whitespace, and bullets. Organize content in logical sections using headings and subheadings.\n\n* For **body text**, use a standard professional font like **Arial, Times New Roman,** or **Calibri** with a **10-12 point size**. Avoid fancy script or display fonts reserved for headlines. Use boldface or italics sparingly for emphasis.\n\n* Ensure adequate line spacing and margins so text doesn't feel cramped. Limit line length to **50-60 characters.** Left align text. Make sure fonts and sizes are consistent across **headings, body text, captions, warnings**, etc.\n\n![Adequate line spacing and margins](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Ssci2T9UyuGFKaR3j/image4.png)\n\n* Use **numbered** or **bulleted lists** to break up instructions into easy-to-follow steps. Tables organize complex data efficiently. Icons and warning labels stand out from body text. Strategic use of font variations adds visual hierarchy.\n\n* Minimize **large blocks** of **capital letters, underlining, and exclamation points** for readability. Use page breaks thoughtfully between major sections. Number pages and include headers and footers.\n\n* **Formatting** should disappear from the user's view by **facilitating seamless reading comprehension**. Alignment, whitespace, and visual flow allow key information to emerge clearly. A clean, well-formatted layout enhances manual usability and instructional value.\n\n## What tone and language should I use when writing a user manual?\n\n* The tone and language used in a user manual must balance professionalism with approachability. Avoiding overly technical jargon while maintaining accuracy helps make instructions clear and accessible. Use simple, straightforward language that focuses on the user's needs. Explain concepts clearly and provide step-by-step guidance using active voice and positive imperatives (\"**Press the power button**\").\n\n* Maintain a conversational, welcoming tone. Use \"**you**\" frequently to directly address the reader. Provide tips and guidance as a helpful instructor rather than just issuing commands. Define necessary **terminology, acronyms**, and **model numbers** on first use. Provide a glossary of terms for reference. Use illustrative analogies or metaphors when explaining complex technical concepts.\n\n* Translating **technical specifications** into easily **digestible instructions** requires skill. Omit extraneous details but avoid oversimplifying. Use consistent phrasing and reinforce explanations with visuals.\n\n* Address the reader respectfully. Avoid **patronizing** or **insulting** language. Maintain an inclusive, professional tone regarding age, gender, culture, abilities, etc.\n\n* While inaccurate or ambiguous terminology frustrates users, clear communication empowers. Review phrasing carefully to exclude potential misunderstandings or negative connotations. Seek **feedback** from actual users when possible.\n\n* With the proper **tone** and **language,** a manual feels welcoming rather than intimidating. **Clear explanations** coupled with **style maximize** the **user manual's effectiveness**.\n\n## How can I make sure a user manual covers safety warnings and disclaimers?\n\n* **User manuals** must alert readers to potential safety hazards and proper operation of products to minimize risks. Clearly communicating safety information protects both the user and manufacturer.\n\n* Include safety warnings before any dangerous actions, such as high voltage exposure, moving parts, chemical interaction, high operating temperatures, etc. Use signal words like \"**Warning**\" or \"**Caution**\" to emphasize hazards.\n\n* Explain possible injury or damage from unsafe practices. Provide **concise instructions** for safe operation. List required protective gear or environmental conditions if applicable.\n\n* Use **visual alerts** like warning symbols or icons to draw attention. Bold, uppercase letters in a contrasting color also highlight warnings. Consistent, dedicated formatting for dangers boosts manual scannability.\n\n* Inform users to read **safety sections** fully and provide certification of training where required. Advise regular equipment inspection and maintenance to prevent injuries. Suggest ergonomic best practices for user health, if relevant.\n\n* Specify safety measures for various user groups like **trained professionals vs consumers**. Consider warning translators or pictograms for global audiences. All safety communication should be highly visible, unambiguous and supplemented with visual cues.\n\n* In addition to **safety guidelines**, also indicate proper equipment use to avoid damage and instruct users to read the manual. While excessive disclaimers undermine focus, highlighting dangers demonstrates the creators concern for user well-being. Clear safety communication minimizes liability and enhances professional reputation.\n\n## Should user manuals be printed or made available digitally?\n\n* **User manuals** can be delivered in either printed or digital formats, each with its own pros and cons. Companies should consider users' needs and product complexity when deciding between print and electronic manuals.\n\n* **Printed manuals** allow for easy onboarding and quick reference without devices. They're ideal for installation, operation, and maintenance instructions that require linear step-by-step guidance. Print also avoids battery/screen limitations.\n\n* However, print can be wasteful, costly, and difficult to update. **Electronic manuals** help conserve resources and can be inexpensively distributed online. They're easily searchable and can include multi-media like video tutorials.\n\n* **Digital formats** are convenient for accessing specs, troubleshooting, how-to or reference information non-sequentially on desktop or mobile. But prolonged screen reading causes fatigue. Digital access relies on internet connectivity and power.\n\n* For highly visual manuals, print maximizes image quality and clarity. But electronic manuals enable zooming for detail. Consider **usability** when determining optimal page size, binding, orientation and paper weight.\n\n* If opting for print, also provide a digital version for anytime, anywhere access. Choose user-friendly software formats for electronic distribution, like **responsive HTML. PDFs** maintain formatting but limit searching.\n\n* Ideally, offer both a printed quick start guide along with a comprehensive e-manual. Evaluate **user needs, product type**, and **task types** to determine if print, digital, or both formats are optimal. A dual delivery approach maximizes manuals availability and utility.\n\n## Key Takeaways:\n\n* A good user manual depends on several factors. It should have a **simple language, attention-grabbing visual elements** and a **logical, hierarchical structure**. Companies should only include specific topics and present those concisely so that customers do not get overwhelmed or might not go through the content. \n\n* Before writing the manual, ideate the **content, formatting and structure**. Use a reliable software platform and document all that you need to convey to your customers. Choose [Docsie](https://www.docsie.io/fr/documentation/user_guides/?doc=/publish-documentation-portal/quick-start/#section-header-two-dg702) to publish your documents online and give access to your team members so that they can edit and share their comments on the piece. \n\n* A **user manual acts** as the first point of contact for your customers. It should contain all the relevant information about the product and key sections on product maintenance and things to avoid. User manuals should cover all aspects of the product's troubleshooting, frequently asked questions, product functionality, etc. \n\n* **Discard technical jargon** while explaining complex concepts. Use a simple language which is easy to understand. Explain all the relevant concepts related to your product using simple words. Add graphics, workflows and diagrams only when they add to the existing content and explain them in conjunction with the content. \n\n* Stay away from sharing **dreary theories** about your product. Give helpful, practical details and do not assume that customers know everything. Be crisp, avoid extra and unnecessary information and share only what is essential. Make sure that all chapters of your user manual maintain consistency in terms of tone, style, formatting, terminology, etc. \n\n## Final Thoughts\n\nWriting user manuals is both a science and an art. You need to understand the psychology of your customers and write easy-to-understand instruction manuals in a comprehensive language. Helpful and effective user manuals lead to better after-sales service and, as a result, lead to more customer satisfaction. \n\nWith [Docsie](https://www.docsie.io/), you can easily create an online user manual and share it with your team to edit, translate, publish, maintain and make it available to your users. Docsie is the perfect solution that understands all your documentation needs and makes it an easy walk to write simple yet powerful online manuals. \n\n## Frequently Asked Questions\n\n**1. What is the top feature of a user manual?**\n\n**Ans**: Beyond everything else, user manuals should be simple and easy to follow. The content and the format should be drafted in a user-friendly way so that customers can follow it with ease and understand each step of the process described. \n\n**2. Why are user manuals important?**\n\n**Ans**: User manuals ensure that customers gain complete information about the product before using it. Manuals are a rich resource that mentions detailed features of the product and shares tips on how to use it so that the product can be used effectively without affecting its lifetime. \n\n**3. What is the objective of user manuals?**\n\n**Ans**: The primary goal of a user manual is to remove ambiguity and help consumers know more about a product and learn how to use it. It is the go-to content that contains concrete instructions for the customers on how to make the most of the product that they have bought. \n\n**4. What is meant by user manual documentation?**\n\n**Ans**: User manual documentation refers to the crafting of the content that companies share with their audience to solve their issues and help them to be more successful with the product. It is sort of a guideline that helps users to understand the dos and don'ts of handling their products. \n\n**5. What kind of a document is a user manual?**\n\n**Ans**: It is a highly technical document. It focuses on providing key information and also guides customers so that they can use and maintain the products to the best of their abilities. \n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ZYVJA0x71Vua3Ljjm/87fea8e3-b5e4-fa8f-20ad-77bbf6fe0e1bbanner_17.jpg", "summary": "This blog shares tips and tricks on writing an excellent consumer-friendly user manual. By using software like Docsie, you can craft an exceptionally well-written user manual in a hassle-free way and within the minimum time. ", "publish_date": "September 18, 2023", "categories": ["Product Documentation", "User Manual Instructions"], "status": 1, "path": "/blog/articles/how-to-write-clear-concise-user-manual-instructions", "slug": "how-to-write-clear-concise-user-manual-instructions", "previous": {"link": "../creating-effective-sop-guidelines-examples-templates", "title": "Creating Effective SOP: Guidelines, Examples, Templates"}, "next": {"link": "../optimising-your-api-best-practices-for-documentation", "title": "Optimising Your API: Best Practices for Documentation"}}, {"title": "Creating Effective SOP: Guidelines, Examples, Templates", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Ever wondered what will happen if all your meeting details, data points, or training data get lost? How will your company work? What will happen to the ginormous amount of valuable information? \n\nThank God we have documentation, which is a must-have for the smooth running of any organization. Whether it is a small task or a large project, through effective documentation, you can seamlessly create, maintain, publish, and share information with all stakeholders. \n\nThis is where **Standard Operating Procedures** have been helping companies! \n\nFor firms seeking to boost efficiency, improve quality, and scale operations smoothly, implementing standard operating procedures (SOPs) is mission-critical. However, while most organizations recognize the importance of SOP documentation, many fail to realize its full benefits. **Why does this disconnect exist?** Two words: **Proper Execution.**\n\nSimply documenting SOPs in a manual or wiki is not enough to transform ways of working. Like an unused gym membership, those procedures won't have an impact just sitting on a shelf. To truly optimize training, compliance, safety, and cross-functional consistency, SOPs must be embedded into employees' daily work in an accessible, interactive way. New hire onboarding into SOPs is insufficient. Ongoing reinforcement and adherence monitoring are essential.\n\nLeveraging purpose-built software takes SOP benefits to the next level. With **centralized access, visual guides, notifications, analytics,** and more, **cloud platforms** make it easy and rewarding for employees to integrate SOPs into their regular routines. But technology alone isn't the panacea. Strategic adoption techniques, from training and feedback to rewards and accountability, drive a cultural shift.\n\nThe following article explores leading practices to **create, manage, and maximize enterprise SOP programs.**\n\nBy hosting SOPs on [Docsie](https://site.docsie.io/host-share-standard-operating-procedures-with-team), you can share your entire [knowledge portal](https://site.docsie.io/custom-knowledge-portal) through quick deployment, self-hosting, embedding within shared documents, hosting on a private cloud, etc. \n\n**But what exactly is an SOP? How does it work? **\n\nThis blog explores various aspects of SOP: its purpose, features, format, benefits, etc. As a bonus, it also shares valuable information on [Docsie](https://www.docsie.io/), a full-fledged document-creation platform for all your business needs.\n\nIt's time to **boost productivity, morale,** and **quality** by bringing standard operating procedures to life across your organization.\n\n## What is a SOP (standard operating procedure)?\n\nA standard operating procedure (SOP) is a documented process that outlines how to complete a routine activity or task. SOPs detail the steps required to complete a task or process from start to finish. They provide clear, concise instructions for employees to follow when carrying out important work functions or processes.\n\n*SOPs are essential for managing operations efficiently and consistently in a business. They serve several key functions:*\n\n1. **Ensure consistency** - SOPs provide standardized instructions so that employees perform tasks correctly and with minimal variation. This enhances quality control.\n\n2. **Improve efficiency** - By providing clear guidelines for employees, SOPs can increase productivity and streamline workflows. Employees don't need to figure out how to complete tasks from scratch each time.\n\n3. **Onboarding new employees** - SOPs help train new hires by detailing company procedures. New employees can refer to SOPs when learning their role.\n\n4. **Ensure compliance** - SOPs help companies meet regulatory requirements and industry standards by documenting proper protocols.\n\n5. **Preserve institutional knowledge** - If an employee leaves, SOPs preserve the methods and knowledge so that work can continue uninterrupted.\n\nSOPs should provide straightforward instructions and cover all necessary steps, from beginning to end. They may include checklists, visual aids like screenshots, or tables to organize information. To ensure usefulness, SOPs should be clearly written, readily accessible to employees, and kept up-to-date.\n\nImplementing SOPs requires initial effort, but the benefits are numerous. With SOPs in place, employees have the resources to perform tasks consistently, and businesses streamline cross-functional processes.** In short, **SOPs are a critical component of an efficient, high-quality operation.\n\n## SOP Template\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_VD6Pv3kx9Asnu5kbZ/image4.png)\n\nHere is an example structure for a Standard Operating Procedure. Here are some key benefits of using this SOP template:\n\n1. **Provides consistent structure** - The template gives all SOPs the same organized flow with standard sections, making procedures easy to follow.\n\n2. **Enhances accessibility** - Numbered sections and clear labeling enable employees to quickly find the information they need.\n\n3. **Improves comprehension** - Sections like Purpose, Scope, Terms and Definitions ensure context and clarity for users.\n\n4. **Supports compliance** - Elements like Responsibilities, Safety Information, and Documentation aid regulatory adherence.\n\n5. **Allows customization** - While structured, the template can be adapted to any process with steps tailored to the procedure.\n\n6. **Facilitates consistency** - Templates promote consistency in information provided across all SOPs organization-wide.\n\n7. **Simplifies authoring** - With predefined sections, authors simply need to fill in relevant information for each procedure.\n\n8. **Enables scalability** - The template can be used universally for any number of SOPs as an organization's procedure library grows.\n\n9. **Promotes continuous improvement** - The Update History section ensures procedures remain current and accurate over time.\n\n10. **Provides oversight** - Approver name field supports an approval process and accountability for SOP reviews.\n\n11. **Saves time** - Pre-formatted templates enable faster SOP creation compared to crafting from scratch.\n\nIn summary, this template provides a solid foundation for comprehensive, readable SOPs that will promote understanding, accessibility, compliance, and maintenance.\n\n## Standard Operating Procedures Format\n\n \n\nSOP Formats define how you would like to structure and organize information through your written words. Before selecting any SOP format, find out why you are creating, it and then choose from any of the widely available templates to get started. Choose a format that aligns with your overall company goal, conveys information effectively, and fulfills the purpose of writing an SOP.\n\n \n\n \n\n|**Written Format**|**Hierarchical Format**|**Flowchart Format**|**Checklist Format**|**Video Format**|**Interactive Format**|\n|-|-|-|-|-|-|\n|This involves writing documents in a straightforward manner. You can use bullet points or numbered lists.|A bit complex format, but this provides additional details with a table of contents and separate headings.|Illustrates SOPs when companies predict more than one outcome for a particular task. Such tasks come with complex procedures and have a flexible scope.|Presents just an organized list of steps that are easy to follow. Replicates the format of a to-do list that you can tick off on completing various tasks.|A visual guide on how to complete a particular task. It is a fun and interactive way to engage the audience.|SOPs can be structured as interactive online courses including written materials, quizzes, video demonstrations, etc.|\n|Best used for:To provide a short summary with step-by-step instructions along with mentioning the name of the person responsible for each aspect of the job.|Best used for:Writing the purpose, an overview, and detailed instructions on how each step of the task should be completed, along with the names of responsible stakeholders.|Best used for:Depicting an easy-to-follow diagram representing the various processes and how different decisions can lead to different outcomes.|Best used for:SOPs that contain repetitive tasks that require more manual labor and less creativity.|Best used for:Training or onboarding purposes where employees can get an idea regarding how to perform a particular task.|Best used for:Tasks involving multiple concepts or that require a large number of people bringing their varied skills to complete the project.|\n \n\nIf you are unsure about which platform to choose for authoring your company SOPs, try[ ](https://www.docsie.io/content/Product_Overview_1.pdf)[Docsie](https://www.docsie.io/content/Product_Overview_1.pdf) for a seamless, hassle-free and enjoyable experience. Enhance your company's potential and unleash your employees' productivity by creating SOPs following some simple steps on [Docsie](https://www.docsie.io/pricing/). Whether you need to create a proposal for a new business plan or craft a document on task allocation, choose [Docsie](https://site.docsie.io/enterprise-documentation) as your trusted partner and craft SOPs with perfection!\n\n## Standard Operating Procedure: [SOP Title]\n\n### 1. Purpose\n\nBriefly describe the purpose of this SOP. Why does the procedure exist and what objectives does it aim to accomplish?\n\n### 2. Scope\n\nSpecify the departments, teams, personnel, systems, or other entities that this SOP applies to. Who is expected to follow this procedure?\n\n### 3. Responsibilities\n\nOutline the roles and responsibilities of personnel involved in the execution of this SOP. Who owns, performs, supports, and reviews the procedure?\n\n### 4. Materials and Equipment\n\nList any materials, forms, systems, software, tools, or equipment required to successfully carry out this SOP. Include specific details like system names and locations of physical resources.\n\n### 5. Safety Information\n\nIf applicable, provide general precautions, warning, or handling guidelines personnel should be aware of for safety when performing this SOP. Note any training or PPE required.\n\n### 6. Step-by-Step Procedure\n\nProvide the step-by-step instructions to complete the process from start to finish.\n\n* Number each step\n\n* Start each step with an action verb\n\n* Include any relevant visual aids or screenshots\n\n**Note** steps that may diverge due to contingencies using bullet points\n\n### 7. Documentation and Record Keeping\n\nDescribe any forms, logs, reports or other documentation that should be maintained describing the completion of this SOP. Outline storage locations and retention timelines.\n\n### 8. Terms and Definitions\n\nDefine any key terms or acronyms used in the SOP that may be unfamiliar to users. Provide clear definitions.\n\n### 9. References\n\nList any external documents or resources that provide supplementary information related to the SOP. Include hyperlinks if available.\n\n### 10. SOP Update History\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_hSheBKvC6TYzcdbWk/image3.png)\n\nProvide a version history log documenting revisions made to the SOP over time. Include version number, date, author, approver, and high-level changes.\n\n1. **Approved By:** [Name, Title]\n\n2. **Last Updated:** [Date]\n\n3. **Revision:** [Version Number]\n\n## Why are SOPs important for a business?\n\nStandard operating procedures (SOPs) are invaluable for businesses looking to improve efficiency, comply with regulations, and scale operations. There are many important reasons why SOPs benefit organizations:\n\n1. **Improve consistency** - With documented SOPs in place, employees know exactly how to execute processes each time. Rather than relying on tribal knowledge, SOPs provide standardized instructions for employees to follow. This level of consistency is vital for quality control.\n\n2. **Enhance training** - Onboarding new hires is faster and easier with SOPs. New employees can reference SOPs to learn their roles quickly and start contributing sooner. SOPs ensure proper training so that standards don't slip.\n\n3. **Preserve institutional knowledge** - When an employee leaves a company, SOPs retain the methods, techniques, and knowledge the employee applied. With staff turnover, SOPs prevent disruptions in continuing business operations seamlessly.\n\n4. **Ensure compliance** - SOPs help organizations meet legal regulations and industry standards through documented best practices. With SOPs, businesses can demonstrate compliance during audits or inspections.\n\n5. **Enable delegation** - Managers can confidently delegate tasks knowing employees can follow SOPs to maintain consistency. Well-documented SOPs empower employees to work more autonomously.\n\n6. **Facilitate continuous improvement**- SOPs provide an opportunity to frequently evaluate processes and improve them. Managers can optimize SOPs over time for greater efficiency.\n\n7. **Reduce errors** - By outlining exact steps for employees, SOPs minimize mistakes. Employees have resources to do work right the first time.\n\n8. **Streamline cross-functional work**- SOPs enhance coordination across departments by standardizing processes and hand offs.\n\n9. **Support scaling** - As a business grows, SOPs allow it to efficiently expand operations and onboard more employees.\n\n10. **Strengthen customer service** - Employees empowered with SOPs can provide consistent, high-quality service that delights customers.\n\nIn summary, SOPs are a foundational business practice that lead to significant process, efficiency, and quality improvements. Investing time in creating SOPs delivers long-term dividends.\n\n## What are the benefits of using SOP software?\n\nAdopting SOP software offers organizations many advantages over relying on paper-based or ad hoc standard operating procedures. SOP software centralizes SOP information and automates elements of the SOP process. Benefits of using SOP software include:\n\n1. **Improved accessibility** - SOP software houses all procedures in a centralized database accessible from any location. Employees can easily find the SOP they need without sorting through manuals. Mobile access makes SOPs accessible on-the-go.\n\n2. **Enhanced SOP control** - SOP software allows setting user permissions so employees only access relevant procedures. Update workflows ensure SOPs are kept current. Version histories enable restoring previous versions if needed.\n\n3. **Simplified SOP creation **- Intuitive SOP software makes it easy for non-technical users to create SOPs with templates, sections, images, nested procedures and more. Collaboration features streamline drafting SOPs.\n\n4. **Multimedia documentation** - Unlike paper SOPs, software supports images, voice instructions, videos and other multimedia. This improves comprehension for visual and auditory learners.\n\n5. **Interactive SOP guides** - Interactive SOPs function as step-by-step guides leading users through procedures. Employees can input data during SOPs for more engagement.\n\n6. **SOP acknowledgment tracking** - Managers can track SOP reading comprehension. Acknowledgment logs ensure employee adherence and accountability.\n\n7. **Performance metrics** - SOP software generates reports on SOP usage metrics. This visibility helps identify adoption issues or training needs.\n\n8. **Automated SOP maintenance** - Software prompts periodic SOP reviews or updates to keep procedures current. Automation also reduces reliance on manual version tracking.\n\n9. **Integrations** - Quality SOP software integrates with training software, document control systems, digital signatures and more. This unifies platforms.\n\n10. **Enhanced compliance** - Automated protocols like digital SOP acknowledgments improve audit preparedness. Software logs demonstrate SOP adherence.\n\n11. **Better training** - Centralized SOP access makes training new hires easier. Interactive guides reinforce learning. Metrics identify training opportunities.\n\nIn summary, purpose-built SOP software makes standard operating procedures more effective and impactful across organizations. The centralized access, automation, and analytics lead to higher productivity and continuous improvement.\n\n## What features should I look for in SOP software?\n\nSelecting the right SOP software is key for optimizing standard operating procedures across an organization. When evaluating solutions, consider these important features:\n\n1. **Customizable templates** - Look for a platform that provides templates to streamline creating SOPs for different departments and use cases. Optimal templates are customizable.\n\n2. **Collaboration tools** - Collaboration functionality like comment streams, task assignments, and version approvals are essential for cross-functional SOP creation and review.\n\n3. **Access controls** - To properly govern SOPs, the software should have advanced controls to set user and group permissions for creating, editing, reviewing and accessing SOP procedures.\n\n4. **Multimedia integration** - The ability to incorporate images, videos, audio files, screenshots and more makes SOP instructions more visual and engaging for employees.\n\n5. **Interactive guides** - Interactive guides that lead users through SOPs in a step-by-step interface improve comprehension and training. Look for branching logic too.\n\n6. **Notifications and reminders** - Email, mobile and in-app notifications on upcoming reviews, approvals, acknowledgements and more help keep SOPs current and enforce adherence.\n\n7. **Multi-channel publishing** - A centralized hub to publish and distribute SOPs through web, mobile, print, PDF and more ensures employees access the latest versions.\n\n8. **Revision history and version control** - Robust version control provides auditing visibility and simplifies SOP reviews. It also enables reverting to or comparing previous versions.\n\n9. **Analytics and reporting** - Usage metrics help managers identify adoption issues, optimize training, and highlight SOP improvements. Robust analytics are essential.\n\n10. **Searching and indexing** - Intuitive enterprise search makes finding relevant SOPs easy. Tagging and metadata improves discoverability within the procedures library.\n\n11. **Integrations** - Platforms like training systems, document control, e-signature and productivity software expand the value. APIs enable custom integrations.\n\n12. **Cloud-based** - Cloud platforms offer accessibility, continuous updates, security and scalability. On-premise options may also be available.\n\nWhen evaluating SOP systems, prioritize the features that will maximize organizational adoption, training, compliance and continuous improvement. This drives greater impact from SOP investments.\n\n## What are some top SOP software solutions?\n\nWith the right SOP software, organizations can maximize the value of their standard operating procedures. Here are some of the top platforms to consider:\n\n1. **Process Street** - This popular cloud-based software makes creating, tracking and managing SOPs simple. Customizable templates, approval workflows, and integration with apps like Slack streamline collaboration. Usage metrics provide visibility into SOP adoption.\n\n2. **SweetProcess** - Offering robust SOP document control, this software centralizes SOPs with version histories, permissions, multi-channel publishing and revisions. Interactive digital guides make following procedures easy.\n\n3. **StepShot** - Ideal for heavily regulated industries, StepShot enables authoring detailed SOPs with images, annotations, branching logic, and multimedia. Change logs support audit preparedness. Templates accelerate drafting.\n\n4. **OpsHub** - OpsHub integrates with tools like Documentum, SharePoint, and Google Drive for unified SOP access and editing. Granular user permissions govern access. Dashboards provide analytics on SOP performance.\n\n5. **Curve** - Curve aims to optimize how employees create, manage and complete SOPs. Interactive instructions provide step-by-step guidance. Curve integrates with enterprise apps and messaging platforms.\n\n6. **SafetyCulture IQ** - Geared for regulated industries, IQ manages permissions, scheduling, and multi-site SOP needs. The mobile interface ensures accessibility for frontline employees. Offline access enables continuity.\n\n7. **Qualio** - This regulated industry solution offers robust SOP document control with versioning, comparisons, approvals and distribution controls. Test Result integration improves quality management.\n\n8. **Kissflow Procedure** - This intuitive no-code platform enables anyone to create advanced interactive SOPs and make them accessible across devices. Audit logs track SOP access and changes.\n\n9. **Zenkit** - Boasting project management functionality, Zenkit enables creating detailed SOPs with task assignments and status updates. The cloud-based platform ensures access from anywhere.\n\n10. **MasterControl** - With advanced automation, change management, training integration and mobility capabilities, MasterControl helps organizations govern and get the most from SOPs.\n\nThese highly-rated platforms provide organizations with the tools needed to develop, manage and optimize SOPs effectively. The right software aligns with an organization's specific governance, collaboration and adoption needs.\n\n## How can SOP software help improve efficiency?\n\nStandard operating procedures are invaluable for organizations, but only if employees actually follow them. SOP software provides several capabilities to help drive SOP efficiency and adherence:\n\n1. **Interactive guides** - Interactive checklists and workflows make following SOPs easier by leading users step-by-step through required procedures. Employees can input data during SOPs.\n\n2. **Mobile access** - Allowing access to SOPs from any device improves accessibility for employees on-the-go and without desktop access. This enhances adherence.\n\n3. **Notifications** - Proactively notify employees via email, text or in-app messaging when their SOP reviews or acknowledgements are coming due. This drives engagement.\n\n4. **Accountability** - Digital SOP sign-offs, acknowledgements and records of who accessed procedures and when improves accountability to follow SOPs.\n\n5. **Offline access** - For workers without consistent internet connectivity, offline SOP access ensures they can still maintain compliance when connections are disrupted.\n\n6. **Feedback loops** - Collecting employee feedback on SOPs frequently identifies areas of confusion and opportunities to optimize instructions for clarity.\n\n7. **Role-based procedures** - Curate specific SOPs and checklists for different users and roles. This promotes relevance and engagement.\n\n8. **Gamification** - Applying game elements like points, badges and leader-boards makes completing SOPs more motivational and interactive for employees.\n\n9. **Videos** - Embed videos directly into SOPs when useful for demonstrating processes visually. Videos improve comprehension.\n\n10. **Notifications analytics** - View metrics on notification deliverability and open rates. Use insights to refine timing and increase notifications' impact.\n\n11. **SOP version guidance** - Provide release notes explaining changes between SOP versions. This proactive guidance reduces confusion during updates.\n\n12. **Training integration** - Sync completed SOP training modules with the learning management system so managers have visibility into program participation.\n\nThe right software atmospherics make it easier and more rewarding for employees to regularly interact with SOPs. Enable every feature that will drive continuous SOP adoption across the workforce. Consistent adherence will improve productivity, safety, quality and more.\n\n## How do I create effective SOPs for my business?\n\nCreating effective standard operating procedures (SOPs) is critical for businesses to streamline operations, reduce errors, and scale growth. Here are some key tips for developing high-quality SOPs:\n\n1. **Analyze processes first** - Observe processes in action, engage workers performing them, and analyze steps and pain points before drafting SOPs. Capture details accurately.\n\n2. **Use simple language** - Write SOP instructions clearly and concisely using plain language. Avoid jargon. Focus on short sentences and active voice for easy readability.\n\n3. **Structure content** - Organize SOP content using consistent numbered headings, bullet points, and whitespace. Use focused paragraphs for each process step.\n\n4. **Add visuals** - Incorporate screenshots, photos, illustrations, charts, and diagrams to clarify instructions and make SOPs more visual. Visuals improve comprehension.\n\n5. **Be precise** - Eliminate any ambiguity in instructions. Specify required tools and materials for each step so users have everything they need to execute properly.\n\n6. **Outline contingencies** - Address potential issues, exceptions, and alternatives that may arise when following the SOP. Provide clear guidance for handling them.\n\n7. **Add callouts** - Use tips, warnings and reminders throughout to call attention to critical information, potential issues, or insights users need to know.\n\n8. **Highlight safety** - Emphasize any important health and safety precautions associated with the process using visual cues like bold, icons or highlighted callouts.\n\n9. **Make instructions actionable** - Phrase steps as direct actions starting with imperative verbs like \u00e2\u20ac\u0153**Click**\u00e2\u20ac\u009d, \u00e2\u20ac\u0153**Select**\u00e2\u20ac\u009d, \u00e2\u20ac\u0153**Scan**\u00e2\u20ac\u009d, etc. This makes the path clear.\n\n10. **Test and refine** - Have employees unfamiliar with the SOP test following the instructions. Then refine unclear areas. Repeat until the SOP is polished.\n\n11. **Make SOPs accessible** - Store SOP documents centrally using software so employees can search and easily access SOPs anytime, from any location or device.\n\n12. **Review and update** - Set reminders to periodically review and update SOPs to keep them current. Have subject matter experts revalidate correctness.\n\nCrafting comprehensive, easy-to-follow SOPs takes time upfront but pays dividends long-term through consistent execution of processes. Well-designed SOPs are living documents that evolve.\n\n## SOP Creation - Challenges\n\nWhile SOPs are meant to make tasks easier, introducing them to your organisation often comes with its own set of challenges. Here are some of the roadblocks that companies face:\n\n### 1. Obsolete SOPs:\n\nSOP documents are dynamic. They are living and hence require constant upgrades, maintenance, etc. To solve the problem of outdated SOPs, use Docsie's SOP-creation service to add new information easily.\n\n### 2. Participation issues:\n\nIf SOP is something new for your company, it can suffer from the non-involvement of your employees. To find how your company members use the steps mentioned in the SOP, follow the metrics and analytics closely. With , you can not only create exceptional SOP documents but can also track how your employees are interacting with the same.\n\n### 3. Proper training:\n\nSufficient training and proper maintenance are required to make your SOPs live longer. Therefore, all your team members should be able to use resources that might help them complete the tasks mentioned in the SOP. When you use [Docsie](https://site.docsie.io/centralized-team-collaboration-and-project-management), you can have complete peace of mind since it is designed for beginners who can easily follow instructions and complete the task as laid down in the SOP. \n\n## How can I ensure employees follow SOPs correctly?\n\nOrganizations invest substantial time creating standard operating procedures (SOPs) to optimize operations and training. But the benefits of SOPs are only realized if employees actually follow them properly. Here are some tips for ensuring SOP adherence:\n\n1. **Make following SOPs a policy** - Instituting a policy that SOP protocols must be followed as written establishes adherence as mandatory, not optional. Enforce consistently.\n\n2. **Provide ongoing SOP training** - Don't just train new hires on SOPs. Provide regular refreshers on why adhering to SOPs matters and how to access and use SOPs correctly.\n\n3. **Audit SOP execution** - Routinely audit employees executing SOPs through observation or quality control checks. Identify gaps for additional coaching and training.\n\n4. **Automate SOP checklists** - Using software that provides interactive, guided SOP checklists makes following procedures easier and creates accountability records.\n\n5. **Request employee acknowledgement** - Have employees digitally sign-off on reading and understanding each new or updated SOP. Maintain these acknowledgement records.\n\n6. **Incorporate SOP adherence into reviews** - Make following SOP protocols an element weighed in employees' performance reviews to underscore adherence importance.\n\n7. **Monitor SOP analytics** - Leverage software analytics showing SOP usage rates, completion metrics, acknowledgement records, and more to spot adoption issues.\n\n8. **Implement rewards and recognition** - Celebrate employees who maintain perfect SOP adherence records. Create competitions or showcase leaders on an employee recognition wall.\n\n9. **Address non-compliance immediately** - If employees are caught not following SOPs, swiftly address the violation by retraining them on relevance. Continued non-compliance warrants disciplinary action.\n\n10. **Empower managers to enforce**- Provide managers authority and guidance to coach their teams on SOP adherence and hold them accountable. Ensure they lead by example.\n\n11. **Simplify SOP accessibility** - Use centralized software so employees can easily search and access the most updated SOPs anytime, anywhere. Simplify access.\n\n12. **Gather employee feedback** - Check in with employees on SOP content and address areas of confusion. Optimize SOPs continuously based on input.\n\nReinforcing SOP adherence at every opportunity is essential. A combination of training, oversight, accountability and recognition will drive a workplace culture with proper SOP usage as the norm.\n\n## How much does SOP software cost?\n\nImplementing standard operating procedures (SOPs) requires an initial investment of time and effort. But the long-term benefits of streamlined operations and consistent quality make SOPs well worth the cost. Here are some factors to consider regarding SOP software costs:\n\n1. **Licensing model** - SOP software is usually priced as an annual subscription based on the number of users. Subscription fees typically range from $3-$12 per user per month, with lower pricing for higher user tiers.\n\n2. **Features needed** - Packages with more advanced features like audit trails, analytics, and badge systems carry a higher price tag. Opt for necessary features to control costs.\n\n3. **Cloud vs on-premise** - Cloud-based SOP software involves a lower upfront cost but ongoing subscription fees. Self-hosted options require more IT infrastructure but avoid recurring fees.\n\n4. **Integration needs** - Many platforms offer built-in integrations with complementary apps for an additional price. Factor in any integrations with other systems you'll need.\n\n5. **Training and support** - Some vendors bundle onboarding, training, support, and maintenance. Others charge extra for these services \u00c3 la carte.\n\n6. **Customizations** - Significantly customizing platforms to match specific workflows may require additional charges for custom development time. Keep custom needs straightforward.\n\n7. **Security and compliance** - Upgrading to higher security features or capabilities to meet regulatory compliance standards will increase costs. But it may be required.\n\n8. **Number of SOPs** - Having an extensive procedures library is not always more expensive, as pricing is based on users. But larger libraries take more time to migrate or create.\n\n9. **Phase-in options** - Phasing in SOP software across departments can distribute costs over time. Growing into a system is more affordable for some organizations.\n\n10. **Cost saving opportunities** - Options like annual subscriptions, multi-year prepayment, non-profit and educational discounts can reduce overall SOP software costs.\n\nWhile advancing operations with SOP software requires budget, the ROI from enhanced efficiency, productivity, and compliance typically outweighs the investment many times over. Prioritizing the must-have components helps optimize software costs.\n\n## How do I get employees engaged with using SOP software?\n\nGetting employees genuinely excited about using new standard operating procedure (SOP) software requires thoughtful change management. Employees often view SOPs as mundane. Here are some tips for driving SOP software adoption:\n\n1. **Communicate benefits** - Explain what's in it for employees. Highlight how SOP software will make procedures accessible anywhere to make their jobs easier and keep them compliant.\n\n2. **Involve employees early** - Get user input on desired features during the software selection process so they feel heard. Have pilot users evaluate platforms.\n\n3. **Discuss during onboarding** - Describe the SOP software during new hire onboarding so they begin understanding the value from their first day.\n\n4. **Provide thorough training** - Go beyond how to use the software. Train employees extensively on why SOPs matter, how adherence benefits them, and their role.\n\n5. **Gamify engagement** - Inject fun into SOP usage by awarding points or badges for activities like acknowledging procedures and reporting issues.\n\n6. **Highlight leaders** - Call out employees who engage consistently and provide input to improve SOPs. Recognition motivates usage.\n\n7. **Solicit feedback** - Ask for input on the platform itself and clarity of SOP content. Employees feel valued contributing insights.\n\n8. **Address concerns promptly** - If technical issues arise or SOPs feel outdated, address concerns quickly to maintain trust in the system.\n\n9. **Analyze metrics** - Leverage usage analytics to see where adoption lags. Target relevant groups with additional training or communications.\n\n10. **Promote wins** - Share results and improvements driven by SOP software adoption like efficiency gains, reduced errors and improved safety.\n\n11. **Link to performance** - Establish following SOPs as an element in performance management to intrinsically motivate usage.\n\n12. **Reward participation** - Consider offering small rewards like gift cards or extra time off for employees who achieve high SOP usage metrics.\n\nGetting employees on board with an SOP software overhaul requires strategic change management tactics, not just technical training. When employees recognize their input matters and rewards await, adoption will exceed expectations.\n\n### Why Choose Docsie?\n\nSOPs explain processes defining tasks and workflows. Apart from letting companies host their SOPs, Docsie also helps in the following areas:\n\nPowerful text formatting in terms of adding headings, subheadings, bullets, numbered lists, dictionary tables, etc).\n\nContent embedding through hyperlinks, images and video embedding, clickable links, iFrame content embedding, etc. \n\n[Version control](https://site.docsie.io/documentation-with-multiple-versions-and-languages) and easy update and change management (maintaining multiple versions, removing outdated documents, improving content quality by being compliant and adhering to regulations).\n\nMaintains high security of the documents by providing role-based access controls and two-factor user authentication. \n\nImproves clarity by demarcating team roles and boosts overall productivity. \n\n## Key Takeaways:\n\nA Standard Operation Procedure outlines the steps needed to be followed to complete a big project. \n\nA usual SOP, irrespective of its format, should contain the title, the SOP number, publication or revision dates, names and signatures along with the roles and functions of all who created the SOPs. \n\nBy following SOPs, companies can standardise products and yield high-quality results. Following SOPs enables organisations to stay on track, move towards a common goal and not deviate from the path of completing the assignment. \n\nWith [Docsie](https://site.docsie.io/), craft easy-to-maintain documentation and share it with your team members with the click of a button. Collaborate, brainstorm and manage multiple workspaces on the same platform. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_KZE6OleGnD8FfiUSF/image1.png)\n\nFacing issues? Have a query? Let [Docsie's Help and Support feature](https://www.docsie.io/support/) help you navigate common documentation issues. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_yKjVB6OVRjBjKlUuj/image2.png)\n\n## Conclusion\n\nIn conclusion, standard operating procedures and SOP software provide tremendous value for organizations looking to optimize operations, training, compliance, safety, quality, and growth. However, realizing these benefits requires strategic planning and execution. Companies must invest time upfront analyzing processes and developing comprehensive, easy-to-follow SOPs. Purpose-built software centralizes access and controls to these procedures. Driving continuous adherence requires multilayered strategies including training, accountability mechanisms, feedback channels, and cultural reinforcement. Although implementing SOP protocols requires initial effort, the long-term dividends are well worth the investment. With robust SOPs and software as a foundation, organizations can scale efficiently while maintaining consistency, developing employees, and delighting customers. SOPs demonstrate ROI by enhancing the way work is performed across the board.\n\n## Frequently Asked Questions:\n\n**Q1 - What is the purpose of creating an SOP?**\n\n**Ans**: SOPs help to break down a large project into small, digestible chunks of doable tasks. The primary aim of an SOP is to create a solid framework containing a set of instructions needed to complete a job. By maintaining SOPs, you can better ensure that your operations are carried on smoothly and effectively with zero distractions.\n\n \n\n**Q2 - Who should draft SOPs?**\n\n**Ans:** SOPs should always be drafted by subject matter experts or members directly involved in the project. It reduces the risk of providing misinformation and also rules out the possibility of focusing on the unimportant areas of the project. Whether it is a large organisation or an SME, drafting SOPs requires first-hand knowledge, expertise, credibility and experience in getting things done by following a predetermined set of instructions. \n\n\n**Q3 - Where should you store your SOPs?**\n\n**Ans**: There are various ways and locations where you can store your SOPs. But make sure that your choicest location fulfils two criteria - security and accessibility. \n\nChoose a secured location for your SOP since it might often contain sensitive information about your company which should be handled only by your trusted employees. With [Docsie](https://help.docsie.io/), you can control whom you are giving access to so that you can protect your documents with zero headaches. \n\nThose who are responsible for following the instructions and completing the task need complete access to your SOP document. They are responsible for adding or modifying any steps mentioned in the SOP as per the changes that might arise during project implementation. To make this possible, ensure that your SOP is stored in an accessible location so that team members can refer to it as and when required.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_6SjHem8Dgg2oGGV4V/0280d164-19dc-0485-e006-42b5f054af75banner_15.jpg", "summary": "This blog explores various aspects of SOP : its purpose, features, format, benefits, etc. As a bonus, it also shares valuable information on Docsie, a full-fledged document-creation platform for all your business needs.", "publish_date": "September 12, 2023", "categories": ["Technical Writing", "SOP", "Standard Operating Procedures"], "status": 1, "path": "/blog/articles/creating-effective-sop-guidelines-examples-templates", "slug": "creating-effective-sop-guidelines-examples-templates", "previous": {"link": "../what-is-process-documentation-and-why-is-it-important", "title": "What is Process Documentation and Why is it Important?"}, "next": {"link": "../how-to-write-clear-concise-user-manual-instructions", "title": "How to Write Clear, Concise User Manual Instructions"}}, {"title": "What is Process Documentation and Why is it Important?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Consider having a roadmap that guides you through every task, project, or operation within your organization. Sounds like a life-saved? Right. Well, this toolkit helps in more ways than one. From empowering your team to work seamlessly, to minimising errors, to boosting productivity. This is precisely what process documentation offers.\n\nEffective process documentation is essential for business efficiency, consistency, and organizational resilience. However, many organizations struggle to create documentation that provides real value and unlocks the potential they behold.\n\n\n## Process documentation refers to written instructions detailing how tasks are carried out within an organization. It's crucial for:\n- Ensuring consistency\n- Preserving institutional knowledge\n- Improving efficiency\n- Facilitating auditing\n- Streamlining training\n\n## Key Elements:\n\n1. Involve process owners\n2. Keep it simple and organized\n3. Specify critical details\n4. Use templates and standardize format\n5. Include visual aids\n6. Review and update regularly\n7. Store centrally for easy access\n\nEffective process documentation reduces risks, preserves knowledge, and promotes operational excellence. It should be comprehensive, up-to-date, and easy to follow.\n\nIn this blog, we will explore best practices and the most efficient way for developing comprehensive, useful process documentation that employees can understand and follow with ease. We will cover:\n\n* **What is process documentation and why is it important?**\n\n* **Who to involve in the process documentation process**\n\n* **Determining the right level of detail and structure**\n\n* **When to document processes for best accuracy**\n\n* **How process documentation improves efficiency and quality**\n\n* **Common pitfalls to avoid**\n\n* **Updating and maintaining documentation**\n\n* **Tools and templates to streamline creation**\n\nWith the right way and by following a few simple easy steps, your organization can create process documentation that reduces risks, preserves institutional knowledge, and promotes operational excellence. This blog will provide actionable guidelines for getting your process documentation right.\n\nFor a starting point, let us dive in to best practices for developing process documentation that becomes a trusted, valued resource across your organization.\n\n## What is process documentation and why is it important?\n\n![](https://lh3.googleusercontent.com/z2MDcO9OsOfs5AO15lZ7FOdhQObKk4KFcqvc1Q9C-av_vlp9XHPDimzZZOUn0C7wCkzKrBdbBzLsvhezVQWcLArDgoRt3DpQB_MBvehAIdpmLeROQA_CyPBM-yDrfhOoFafWp4hwqhMrhNOyPiBau_E)\n\nProcess documentation refers to a knowledge base, which has written instructions with detailed descriptions that capture how a process or procedure for different tasks is carried out within an organization. Being a part of business process management, it provides step-by-step details about how employees complete tasks or activities to achieve the desired results. Effective process documentation is important for several reasons:\n\n* **It ensures consistency** - With detailed documentation, employees can reliably follow the same process every time. This minimizes variation and mistakes.\n\n* **It preserves institutional knowledge** - If a key employee leaves, process documentation ensures their knowledge isn't lost. New hires can refer to documents for training during the hiring process.\n\n* **It improves efficiency** - Well documented processes reduce uncertainty and allow employees to complete tasks faster.\n\n* **It facilitates auditing**- Process documentation makes it easy to audit processes for compliance and quality control.\n\n* **It streamlines training** - Training new employees is faster when you have process documentation to reference.\n\nThe key to beneficial process documentation is keeping it comprehensive, up to date, and easy to follow. Documents should specify roles, inputs, steps, decision points, and expected outputs. Visual aids like flowcharts and screenshots can clarify the entire process to provide the necessary information.\n\n## What are the key elements to include in process documentation?\n\nCreating comprehensive, useful process documentation requires strategic planning and execution. Here are some best practices to follow:\n\n* **Involve process owners** - Work with people who actively participate in the process daily and can be easily involved in brainstorming session. They will know the ins and outs to document accurately.\n\n* **Keep it simple** - Avoid excessive wordiness and complexity. Use clear, concise language and structure. Include images and diagrams to simplify concepts.\n\n* **Organize logically** - Structure documents in a logical flow that mirrors the real process. Group related steps together. Number sections and steps.\n\n* **Specify critical details** - Identify key inputs, decision points, exceptions, roles and responsibilities. Don't leave out important specifics.\n\n* **Use templates** - Leverage process documentation templates to ensure consistency. Populate with your process-specific details.\n\n* **Standardize format** - Maintain the same structure, fonts, tone, keywords across documents organization-wide. This aids comprehension.\n\n* **Make it readable** - Chunk text into short paragraphs. Use white space, bullets, and headers to ease readability. Stick to common terminology.\n\n* **Show interactions -** Illustrate interactions between systems, departments, and users with process maps and flowcharts.\n\n* **Review often** - Set reminders to review documentation periodically for accuracy. Processes change over time.\n\n* **Store centrally** - Keep documents in a central repository that employees can access anytime. Share across departments.\n\n* **Automate updates** - When possible, integrate process documentation with systems that can auto-update any changes or new versions.\n\nFollowing best practices for process documentation takes time upfront but pays off through heightened efficiency, quality, and consistency across the organization.\n\n## What are some best practices for creating effective process documentation?\n\nCreating effective process documentation for running day-to-day operations smoothly requires strategic planning and execution. Here are some additional best practices:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_CUl93y8PLq915iNMd/2afb774b-0695-77ca-81e3-d27c96ab80dcimage.jpg)\n\n* **Focus on the audience** - The first step or the first thing here is to understand who will use the documents and what details they need to know. Explain steps in the best way possible as per the level of user.\n\n* **Highlight risks** - Call out any major risks, failures, exceptions or errors that could occur and how to handle them with a good idea. This helps mitigate risks.\n\n* **Define terms** - Include a glossary defining acronyms, systems, tools, and specialized vocabulary so anyone can understand the content.\n\n* **Add visual elements** - Charts, mockups, photos, and diagrams help convey complex information at a glance.\n\n* **Note policies and standards** - Reference any organizational policies, regulations, or standards that affect the process steps. This provides context.\n\n* **Customize as needed** - Recognize processes might vary across locations or departments. For example, create slightly customized versions when helpful.\n\n* **Include forms/templates** - Provide copies of blank forms, reports, or templates used in the process for easy reference.\n\n* **Assign ownership** - Document who authored the process and owns maintaining the accuracy of the documentation.\n\n* **Link related documents** - Cross reference other processes or work instructions that connect to provide full picture.\n\n* **Highlight changes** - Call attention to recent document updates or process changes so users take notice.\n\n* **Make it discoverable** - Ensure documentation is easy to find by those who need it. Promote awareness of resources.\n\n* **Consider version control** - Have a system to track document versions and changes over time for accuracy.\n\nBy keeping these additional best practices in mind, organizations can optimize process documentation for maximum utility and value across the enterprise.\n\n## Documentation Process: A Step-by-Step Guide\n\nDocumentation is an easy process that involves multiple steps. Here are all the exact steps to creating the perfect documentation:\n\n**Step 1: Define Purpose and Audience**\n\nTo begin with, you need to define the purpose as well as the readers of the documentation. You need to consider if it is a user manual, technical reference, or project report as well as will need to give a thought about background, knowledge level, and expectations of readers before penning your content.\n\n**Step 2: Choose Format**\n\nYou will then need to choose the right format of documentation for your readers and purpose. It can be either in a written format if the documentation's purpose is to provide detailed technical information. On the other hand, you could go with a video tutorial that can help viewers learn certain processes with ease.\n\n**Step 3: Gather Information**\n\nIn this step, you will need to start sourcing all the necessary information that will make documentation helpful and insightful for the audience. Easiest way to do so is gathering all information in one place. This will help you prepare your documentation with ease and show your best work.\n\n**Step 4: Plan and Write**\n\nCreate a proper outline of the documentation. Use easy-to-understand language while avoiding jargon. provide meanings of all technical words that you use in your documentation for easy understanding to readers.\n\n**Step 5: Use Visual Aids, Examples**\n\nYou should mix your text with visual representation to provide a better presentation of the documentation to the end user. These visuals, which could be diagrams or charts, or illustrations for that matter, could improve the understanding of the audience.\n\n**Step 6: Review and Edit**\n\nDo a careful survey of your documentation for sentence structure, spelling, and accentuation mistakes. Check for consistency in designing, phrasing, and composing style.\n\n**Step 7: Test and Collect Feedback (if applicable)**\n\nTest any procedures or instructions in your documentation to make sure they are accurate and complete. Share the documentation with a gathering of expected readers to accumulate input on clarity and convenience.\n\n**Step 8: Revise and Update**\n\nIn view of criticism and any progressions in the topic, make suitable corrections to the documentation. Keep your documentation current and pertinent to address developing requirements.\n\n**Step 9: Publish and Distribute**\n\nDistribute the documentation in the picked design, whether it's a printed manual, PDF, page, or video stage.\n\n**Step 10: Provide Ongoing Support and Maintenance**\n\nSet up a procedure for offering users who encounter documentation-related issues or questions ongoing support. Consistently survey and update the documentation to reflect changes or enhancements.\n\n**Step 11: Seek Continuous Improvement**\n\nGather criticism from clients and partners to distinguish regions for development. Over time, make use of data and feedback to make your documentation more useful and effective.\n\n## How detailed should process documentation be?\n\nWhen creating process documentation, one important consideration is determining the appropriate level of detail to include. Too little detail and the documents will lack the information users need to execute processes properly. Too much detail can make the documentation tedious to create and read. Here are some tips for striking the right balance:\n\n* **Identify the purpose** - Consider who will use the documentation and what questions they should be able to answer from reading it. This shapes the detail required. Onboarding new hires may require more specifics than experienced employees.\n\n* **Focus on critical steps** - Include granular detail for steps that are complex, have exceptions, or are critical for quality and compliance. Glaze over repetitive or straightforward tasks.\n\n* **Summarize supporting steps** - For lengthy processes, call out supporting tasks but don't delve into step-by-step minutiae. Provide overview before diving into the procedure.\n\n* **Omit obvious information** - Leave out details that most readers would find intuitive or unnecessary. However, err on side of too much detail with complex processes.\n\n* **Use supplemental materials** - Move ancillary information like background context or technical specifications to appendices or separate documents.\n\n* **Leverage visual aids** - Diagrams, flowcharts, screenshots and models can simplify complex details so you can keep main task descriptions concise.\n\n* **Standardize templates** - Utilize standard templates for consistency across processes, but allow some flexibility in detail level based on process variability.\n\n* **Enable customization** - Build in ability to drill down into more detail through links, attachments or layered documents for those who want more information.\n\n* **Pilot test** - Have sample users provide feedback on level of detail. Add or remove detail according to input on what would be most helpful.\n\n* **Update periodically** - Review documentation regularly to modify detail as processes and user needs evolve.\n\nFollowing these guidelines will help optimize process documentation with the right level of detail for the target audience.\n\n## When should processes be documented?\n\n![](https://lh3.googleusercontent.com/UF4T8tB2jdd8w7z1iqQeBJac4duHKg-viXnmTGvrwTSo1_hxZEKktGZCGhxDnfQHjATQ5pYWK99RCA1DBI3BVUuZ0LR89dLaDXCgYi8yJAO7dpyI3dJ1pwylm43cG0kdxpt34lfpqsEa6kcpXsXTgpM)\n\nDetermining the right time to document a business process is crucial. Trying to retroactively document processes that have been in place for years can be challenging and result in inaccurate representations. Here are some guidelines on optimal timing for process documentation:\n\n* **Document as processes are designed** - The best practice is to document processes in real time as they are created and tested, before full scale implementation. This ensures documentation stays valid.\n\n* **Document for new processes** - Whenever introducing new processes due to growth, mergers, acquisitions or other change, prioritize creating documentation in parallel during the design phase. Don't wait until after rollout.\n\n* **Document when problems arise** - Issues or bottlenecks often indicate lack of clear documentation. Use these opportunities to illuminate processes.\n\n* **Document for new hires** - Onboarding new employees for existing processes is a key driver for documentation. This promotes knowledge transfer.\n\n* **Document changes and updates** - When processes change due to technology, systems or policy updates, renew documentation right away to stay current. Don't let documentation languish out of date.\n\n* **Set periodic review reminders** - Establish regular reviews of documentation to detect when processes shift from the docs. Update accordingly. Annual reviews are recommended.\n\n* **Document unwritten rules and tribal knowledge** - Capture unofficial workarounds, shortcuts and tribal knowledge that haven't been standardized into official processes yet.\n\n* **Document before employee turnover** - Try to document critical processes before losing the employee responsible to avoid knowledge drain.\n\n* **Interview employees** - Have knowledgeable employees narrate steps for documentation, as they often highlight helpful nuances.\n\n* **Document early in projects** - For long, complex projects, document processes at the start for clarity on resource needs, hand-offs, risks.\n\nPlanning documentation proactively during process design and change enables accurately reflecting reality. Keeping documentation evergreen should be built into ongoing business practices.\n\n## Who should be involved in creating process documentation?\n\nDeveloping comprehensive, useful process documentation requires input from multiple roles. Here are key stakeholders to involve:\n\n* **Process owners** - Directly engage managers of the process to document their expertise. They best understand intricacies and nuances.\n\n* **Frontline employees** - Include team members that regularly perform the work. They provide real-world perspective on how the process operates.\n\n* **Cross-functional partners** - Consult with other departments that hand-off or interact with the process to illuminate interconnections.\n\n* **Subject matter experts** - Technical specialists like IT professionals or engineers may need to clarify complex specifications or protocols involved.\n\n* **New hires** - Get input from recently onboarded employees on what more they would have wanted to know about the process through docs.\n\n* **Leadership** - Executives often request or fund documentation projects. Their goals for the outcome should inform the work.\n\n* **External stakeholders** - For processes involving customers, vendors or other outside parties, include their insights on interactions.\n\n* **Quality assurance** - These professionals can advise on risks, control points and compliance requirements to document.\n\n* **Training managers** - Those responsible for training new hires need documentation that supports their programs.\n\n* **Project managers** - For processes central to certain projects, project managers can clarify roles, resources and hand-offs.\n\n* **Human resources** - HR can explain talent requirements, job duties and qualifications in detail in descriptions.\n\n* **Employees in other locations** - Account for any differences in processes for global organizations or remote employees.\n\nWith input from this diverse group of stakeholders, process documentation benefits from thoroughly capturing both the technical \"how\" and the practical realities of bringing the process to life in the organization. This leads to increased quality and adoption.\n\n## How can process documentation help improve efficiency and quality?\n\n![](https://lh6.googleusercontent.com/rFEk5dT-p-P0NL-Pb29j5Lhu4nyemrEylEYlBQxWO3CQ6vbvpdrULR2FqaiPfb4eoe2aMGhlTpZI6E6NvmLD46Tc6ScZP0tpmPhsRGdDNGZvmxnXrGA-F4JIi3_Bi5kyqpjCixKjNMxeujABJDCQ6tI)\n\nWell-designed process documentation offers organizations many benefits that drive efficiency and quality gains. Here are some of the top benefits of process documentation:\n\n* **Consistency** - With all employees following the same documented procedures, variation decreases. This improves quality and service delivery.\n\n* **Accountability** - Documentation creates clarity on roles and responsibilities, which supports accountability for specific process steps and deliverables.\n\n* **Onboarding efficiency** - New hires get up to speed faster with clear, detailed documentation instead of informal training.\n\n* **Risk reduction** - Identifying process failure points, risks, and controls in docs allows organizations to proactively mitigate and monitor for those issues.\n\n* **Compliance**- Documentation ensures processes align with internal policies and external regulations. This facilitates audits.\n\n* **Change management** - During process changes, documentation helps train employees on modifications and new expectations.\n\n* **Resource optimization** - Mapping out processes helps identify redundant efforts to streamline or areas for automation to reduce manual labor.\n\n* **Institutional memory** - Documentation preserves process knowledge even when experienced employees leave, preventing reinvention or knowledge gaps.\n\n* **Problem-solving** - Complete documentation of systems, interactions and sequences helps troubleshoot issues and pain points.\n\n* **Cross-functional alignment** - Clarifying hand-offs between departments improves communication, collaboration and customer experience.\n\n* **Training aid** - Well-documented procedures form the curriculum for new employee onboarding and role-specific training programs.\n\n* **Continuous improvement** - Regularly updating documentation supports analyzing processes for incremental improvements over time.\n\n* **Customer service** - External customer-facing process documents help provide more transparent, timely, and consistent services.\n\nInvesting time in thoughtful process documentation pays dividends through enhanced efficiency, quality, and business performance over the long term.\n\n## What are some common pitfalls to avoid when creating process documentation?\n\nProcess documentation initiatives often fail to achieve the desired benefits due to some key missteps. Here are common pitfalls to be aware of:\n\n* **Inaccurate or outdated details** - This causes confusion and frustration when employees follow incorrect steps. Update docs promptly when processes change.\n\n* **Overly complex language -** Using a lot of jargon or technical terms without clear definitions hinders comprehension for many readers. Simplify language.\n\n* **Lack of visual elements**- Walls of dense text hamper readability and understanding. Incorporate ample visual aids like flowcharts and screenshots.\n\n* **Disorganized structure**- Documents that lack logical sequencing of steps or grouping of related tasks makes following procedures difficult.\n\n* **Not noting exceptions**- Failing to document alternative steps for contingencies like errors or edge cases leaves employees unprepared to handle them.\n\n* **Excess length** - Avoid exhaustive documents that bog down readers with too much granular detail. Prioritize critical steps.\n\n* **Limited accessibility** -Docs that sit in obscure shared folders rather than easily searchable databases lead to lower awareness and utilization.\n\n* **Lack of version control** - Without clear version numbering and change logs, readers don't know they have outdated documentation.\n\n* **Narrow focus** - Process steps don't exist in isolation. Not providing context through process maps or overview of interconnected systems hampers understanding.\n\n* **Not soliciting user feedback** - Drafting docs without input from those who will actually use them often results in missing key details or poor structure.\n\n* **Manual updating** - Processes evolve, so relying on periodic manual refreshes rather than integrating real-time data results in stale docs.\n\n* **Lack of ownership** - Without formally assigning maintenance responsibilities, accuracy and relevance tends to suffer over time.\n\nAvoiding these missteps takes diligence, but results in streamlined, effective documentation that actually improves organizational performance. It is a critical investment in operational excellence.\n\n## How often should process documentation be reviewed and updated?\n\nProcess documentation that isn't regularly reviewed and updated loses its value over time as processes change. Here are some best practices for keeping documentation evergreen:\n\n* **Set a recurring annual review for each document** - Annual reviews are a good rule of thumb for most business processes that change moderately over time.\n\n* **Build in reminders tied to system updates** - When major enterprise systems are updated, prompt process owners to validate documentation.\n\n* **Review after major projects or milestones** - Following an ERP implementation or headquarters move, processes likely changed.\n\n* **Assign documentation maintenance in role responsibilities** - Making individuals accountable for review encourages compliance.\n\n* **Establish a change log** - Note any process changes or doc updates for easier and more transparent reviews.\n\n* **Require sign-off for reviews** - Requiring process owners or leadership to sign that reviews were completed provides verification.\n\n* **Interview employees annually**- Check in with teams annually to identify undocumented changes in how work really happens.\n\n* **Survey users of documentation** - Regular quick user surveys can reveal when docs are falling out of sync with reality.\n\n* **Analyze process performance data** - Where metrics indicate changes in process effectiveness, review documentation.\n\n* **Stay abreast of internal and external change** - Evolving regulations, systems, market demands prompt documentation reviews.\n\n* **Convene focus groups** - Bringing together process stakeholders helps surface various perspectives on needed updates.\n\n* **Schedule updates tied to certain volume milestones** - High-volume processes may require reviews more than annually.\n\n* **Automate data inputs where possible** - Automated flows of real-time data into docs keeps certain sections current.\n\n* **Phase reviews across a year** - Reviewing all documentation annually causes a scramble. Space out reviews across quarters.\n\nFollowing leading practices for regular process documentation review and update is essential to maintaining the accuracy and value these foundational resources provide.\n\n## What tools and templates can help with developing process documentation?\n\nCreating process documentation from scratch can be daunting. The good news is there are many tools and templates available to help streamline the process:\n\n* [Microsoft Word templates ](https://create.microsoft.com/en-us/word-templates)- Word document templates provide consistent structure and prompts for key process details to document.\n\n* [Microsoft Excel ](https://www.microsoft.com/en-in/microsoft-365/excel)- Excel lets you map process flows using shapes and arrows to visualize document flows and decisions.\n\n* [Microsoft Visio ](https://www.microsoft.com/en-in/microsoft-365/visio/flowchart-software)- This visual diagramming tool allows users to illustrate end-to-end process flows spanning multiple systems and steps.\n\n* [Smartsheet](https://www.smartsheet.com/) - This collaborative work platform makes it easy for multiple authors to jointly develop process documents.\n\n* [Google Docs ](https://www.google.com/docs/about/)- Docs enable real-time collaboration on documentation and allow embedding of diagrams.\n\n* [Lucidchart](https://www.lucidchart.com/pages/) or [Draw.io ](https://app.diagrams.net/)- These web-based tools help anyone easily build process flow diagrams and maps.\n\n* Screencasting software - Tools like [Snagit](https://snagit.en.softonic.com/) or [Camtasia ](https://camtasia.en.softonic.com/)facilitate creating visual guides by recording screen actions.\n\n* [MadCap Flare ](https://www.madcapsoftware.com/products/flare/)- This professional tool specializes in technical documentation with built-in templates.\n\n* [MediaWiki](https://www.mediawiki.org/wiki/MediaWiki) or [Confluence](https://www.atlassian.com/software/confluence) - Wiki platforms allow centralized access to documentation that any employee can edit or update.\n\n* Software documentation plugins - Plugins for tools like [Jira](https://www.atlassian.com/software/jira), [Trello](https://trello.com/), and [Asana ](https://asana.com/)can auto-generate process docs from workflows.\n\n* [Omnigraffle](https://www.omnigroup.com/omnigraffle) (Mac only) - This diagramming software is tailored for technical processes and workflow documentation.\n\n* Documentation style guides - Develop or use an existing style guide to standardize formats across documents.\n\n* Agile documentation - Approaches like DocOps and docs-as-code help document processes iteratively like software.\n\n* Diagramming conventions - UML, SIPOC, swimlane, and BPMN diagrams display processes through standard visualization conventions.\n\nThe right tools and templates save time, provide structure, and bring visual clarity to process narrative descriptions. They help produce documentation employees actually find useful.\n\n## Streamline Your Documentation Process with Docsie\n\nAre you tired of juggling multiple tools and struggling to keep your enterprise documentation organised? Look no further than Docsie, which empowers project managers to effortlessly publish a wide range of interactive knowledge resources.\n\n![](https://lh5.googleusercontent.com/TaO8EMZLP-ctIeJxolS74uFVG5zHYhkYHtsQWiC0magVAvIs37z_j4diPy7KNvcoJfAiKOorHuOOOtf6Zo9ZlUipxly-Y80h5Sbj5dABdtI_LZ9tXaP67Z9aw5Fkwtvx4PTzlvBcJoOTKs0Yc_U22LM)\n\nDocumentation for knowledge portals, knowledge bases, help sites, FAQ pages, and self-service pages can be easily managed by Docsie. But it doesn't stop there. Here are some of the top features that will make you fall in love with Docise:\n\n**Content Localization:**\n\nDocsie makes content localization a breeze. You can easily translate and adapt your documentation to cater to diverse audiences.\n\n**Simplified Workflows:**\n\nDocsie simplifies your documentation workflow and saves you precious time and effort. Your teams can collaborate seamlessly, with real-time updates and revisions available on the go.\n\n![](https://lh4.googleusercontent.com/GmvwO2YR7YnMX2IT-AdfSH9HOMO5FCU-oywofJWOSQX3bdM4WbGbU_NiRCiXx_2hoVV6VhB_NRbjJ7JRrhtp6SvF_TJKQ45DdKTG8Mv0LidQKQO5EzVa36KmvXg4yndhAqjcNjxOWTBMCXh-_ozDiJU)\n\n**Context-Aware Knowledge Portals:**\n\nDocsie can help you create context-aware knowledge portals that adapt to your customers' needs. Whether it's creating content based on customer roles or dynamic attributes, we ensure that your documentation is always spot on. Give [Docsie](https://site.docsie.io/) a try, today!\n\n## Key Take Aways\n\nHere are the key takeaways on creating effective process documentation:\n\n* Involve process owners, frontline employees, and cross-functional partners in development for accuracy.\n\n* Focus on critical steps, summarize supporting details, omit obvious information.\n\n* Use visual elements like flowcharts, screenshots, and diagrams to simplify complex details.\n\n* Set reminders for regular review and update of documentation to keep it evergreen.\n\n* Store documentation centrally and make it easily discoverable by teams.\n\n* Leverage templates, collaboration tools, and diagramming software to streamline creation.\n\n* Document processes as they are designed and changed, not after the fact.\n\n* Pilot test documentation and get user feedback to optimize detail and structure.\n\n* Assign clear ownership for maintaining accuracy of documentation over time.\n\n* Follow consistent formatting standards across the organization's documents.\n\n* Train employees on how to use documentation to improve adoption.\n\nIn conclusion, comprehensive and accurate process documentation is a critical element for organizational effectiveness and operational excellence. However, creating quality documentation requires thoughtful planning, execution, and maintenance. Organizations should involve key stakeholders in development, maintain openness to user feedback, utilize visual elements and tools, and establish ongoing review cycles. Documenting processes upfront and keeping documentation evergreen as processes evolve ensures it remains a valuable asset for consistency, efficiency, risk reduction, and improved performance across the enterprise. With the right discipline and resources devoted to getting documentation right, companies can reap the long-term benefits for employees, customers, and their bottom line.\n\n## Frequently Asked Questions:\n\n**1. What is process documentation and why is it important?**\n\nProcess documentation refers to a written set of instructions which describe how different tasks are carried out within an organization. The guidelines are important for many things. To begin with, it brings consistency within an enterprise as well as helps in improving efficiency and streamlining training.\n\n**2. What are the key elements to include in process documentation?**\n\nKey elements include involving process owners, simplicity, logical organization, specifying details, using templates, standardizing format, readability, visual aids, regular reviews, central storage, and automation.\n\n**3. What are some best practices for creating effective process documentation?**\n\nBest practices include focusing on the audience, highlighting risks, defining terms, using visual elements, noting policies, customization, forms/templates, ownership, linking documents, highlighting changes, and making it discoverable.\n\n**4. How detailed should process documentation be?**\n\nThe level of detail should be based on the purpose and audience. It should include critical steps, summarize supporting steps, omit obvious information, and leverage visual aids and templates.\n\n**5. When should processes be documented?**\n\nProcesses should be documented in real-time during design, for new processes, when problems arise, for new hires, during changes, periodically, for unwritten rules, and early in projects.\n\n**6. Who should be involved in creating process documentation?**\n\nKey stakeholders to involve include process owners, frontline employees, cross-functional partners, subject matter experts, new hires, leadership, external stakeholders, quality assurance, training managers, project managers, human resources, and employees in other locations.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_m9tnxZ2fkeK8aFLSQ/7d03ac1d-a943-89cb-1275-5a2e27ba6bd0banner_14_1.jpg", "summary": "In this blog, we will explore best practices and the most efficient way for developing comprehensive, useful process documentation that employees can understand and follow with ease", "publish_date": "September 08, 2023", "categories": ["Product Documentation", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/what-is-process-documentation-and-why-is-it-important", "slug": "what-is-process-documentation-and-why-is-it-important", "previous": {"link": "../10-key-factors-to-consider-when-building-context-sensitive-help-in-app-guidance", "title": "10 Key Factors to Consider When Building Context Sensitive Help & In-app Guidance"}, "next": {"link": "../creating-effective-sop-guidelines-examples-templates", "title": "Creating Effective SOP: Guidelines, Examples, Templates"}}, {"title": "10 Key Factors to Consider When Building Context Sensitive Help & In-app Guidance", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Context sensitive help refers to help content in software applications that is tailored to the user's specific context. Instead of providing generic help documentation, context sensitive help provides users with information and details that are relevant to their current location in the app, the task they are trying to complete, or the issue they are facing.\n\n## What is contextual help?\n\nContextual help provides users with tailored assistance within software applications based on their current task or location. Key benefits include:\n\n- Reduced cognitive load\n- Increased user self-sufficiency\n- Enhanced focus on tasks\n- Higher user engagement\n- Decreased training time\n- Fewer errors\n- Lower support costs\n- Increased user satisfaction\n\nExamples include tooltips, step-by-step walkthroughs, and personalized recommendations that adapt to the user's specific context.\n\n## What is Context Sensitive Help?\n\nContext sensitive help [refers](https://www.tandfonline.com/doi/abs/10.1080/09588220600821552) to user assistance support provided within a software application, online platforms, or systems, which aim to simplify the journey of a visitor on the platform.\n\n\n* **Some examples of context sensitive help include:***\n\n1. Tooltips that appear when hovering over a specific button or icon, explaining its function\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_JgxTgPxsanF6oNLrz/84677561-47de-1bd4-7ba7-ed63ee38c087image.png](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1692820574617-1692820574617.png \"https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_JgxTgPxsanF6oNLrz/84677561-47de-1bd4-7ba7-ed63ee38c087image.png\")\n\n2. Step-by-step walkthrough overlays that guide the user through a multi-step process\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_NQWTLzhmKFbOI4nDz/9adffc58-0e30-abf0-0b11-b656905fbd0aimage.png](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1692820574685-1692820574685.png \"https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_NQWTLzhmKFbOI4nDz/9adffc58-0e30-abf0-0b11-b656905fbd0aimage.png\")\n\n3. Error message help that detects the error code or condition and provides targeted troubleshooting advice\n\n![](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1693391302473-1693391302473.png)\n\n4. Step-by-step walkthrough overlays that guide the user through a multi-step process\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_2V0l6wSbWJS42mQom/60d856f7-7dcc-d8c0-129b-c6573fc8c5c2image.png](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1692820574714-1692820574714.png \"https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_2V0l6wSbWJS42mQom/60d856f7-7dcc-d8c0-129b-c6573fc8c5c2image.png\")\n\n[Context sensitive help](https://site.docsie.io/in-app-help-and-support) is highly dynamic and adaptable. Advanced implementations may even leverage AI and machine learning to analyze user behaviors and customize the help content shown. The help experience continuously evolves based on real user data.\n\nThe main [goal](https://www.id.iit.edu/wp-content/uploads/2015/03/Context-sensitive-interactive-systems-design-sato_hcii2003.pdf) of context sensitive help is to provide users or a team with quick, easy access to the most relevant help topics and complete information about them as and when required. This prevents frustration and confusion by anticipating the user's needs. It enables users to remain focused on their workflows instead of having to leave the app to search for documentation.\n\nOverall, context sensitive help aims to improve key usability metrics like task completion rate, time on task, and customer satisfaction. When implemented effectively, it can dramatically improve the user experience and adoption of software applications.\n\n## How does context sensitive help improve the user experience?\n\nContext sensitive help improves the user experience in several key ways:\n\n* **Reduced cognitive load** - By providing assistance tailored to the specific task and context, context sensitive help reduces the user's effort to search for relevant help content. This lowers the cognitive burden and mental effort required to find answers.\n\n* **Increased self-sufficiency** - Users can solve problems and complete tasks faster with context sensitive help readily available. This enables them to achieve goals without relying on external resources like documentation or support.\n\n* **Enhanced focus** - With help integrated into the interface and workflows, users don't have to shift attention between applications to find help. Their attention stays focused on the task.\n\n* **Higher engagement**- Contextual help increases confidence during onboarding and at critical usage moments. This leads to higher adoption and engagement with the application.\n\n* **Decreased training time** - By guiding users in the moment, context sensitive help reduces the need for formal training. New users can ramp up faster.\n\n* **Fewer errors** - Proactively providing help prevents usage errors and keeps users on track. This reduces human error events.\n\n* **Lower support costs**- With users empowered to help themselves, context sensitive help leads to fewer support tickets. This lightens the burden on support teams.\n\n* **Increased satisfaction**- Users get a smoother, less frustrating experience when help is readily available. This contributes to higher user satisfaction.\n\nOverall, context sensitive help provides a smarter, more adaptive help experience that dynamically responds to user contexts and needs. This empowers users to accomplish tasks efficiently while feeling confident and in control. The biggest beneficiary is the end user, who gets help conveniently delivered when and where it is needed the most.\n\n![](https://images.unsplash.com/photo-1520333789090-1afc82db536a?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=M3wzMTM3MXwwfDF8c2VhcmNofDR8fGhhcHB5JTIwdXNlcnxlbnwwfHx8fDE2OTI2Njg5NDR8MA&ixlib=rb-4.0.3&q=80&w=1080)\n\n## Here are some examples of context sensitive help:\n\nThere are many examples of context sensitive help being implemented in various software applications and websites:\n\n* **Tooltips** - When hovering over buttons or icons, a tooltip can appear explaining the function, like in Microsoft Office apps.\n\n* **Embedded help links** - Applications like Adobe Photoshop embed help links within menus and panels that take users to related help articles.\n\n* **Guided tours** - Walkthroughs like those on Facebook and LinkedIn highlight new features in-context during onboarding.\n\n* **Predictive search** - Search engines like Google display suggested searches in real-time based on the words being typed.\n\n* **FAQ links** - FAQ links can appear inline related to specific error messages or pages, like on many ecommerce sites.\n\n* **Chatbots** - Intelligent chatbots like Clippy in Microsoft Office proactively offer tips based on detected user actions.\n\n* **In-app messages** - Apps like Dropbox use in-app messaging to provide help articles when detecting repeated failed actions.\n\n* **Step-by-step wizards** - Tax prep software like TurboTax provides guided step-by-step assistance tailored to the user's current situation.\n\n* **Interactive tutorials** - Some apps use interactive animations and overlays to demonstrate how to use features.\n\n* **Personalized recommendations** - Services like Netflix and Amazon recommend specific content based on viewing history and interests.\n\n* **Microcopy instructions** - Microcopy, such as input field placeholders and validation error text, provide context specific assistance.\n\n* **Object detection** - In AR/VR contexts, object detection can trigger display of related information overlays.\n\nThe common thread is providing users with dynamic, personalized help content tailored to their current context within the application. This anticipates their needs and provides guided assistance when they need it most. Context sensitivity is the key driver of creating a smooth, intuitive help experience.\n\n## How Can You Implement Context Sensitive's Help in a Mobile App?\n\nThere are several effective ways to implement context sensitive's help within mobile apps:\n\nIn-app messages allow you to proactively provide help content to mobile users at relevant moments within their workflows. For example, you can detect if a user struggles to complete a task and use a tooltip or modal to walk them through it.\n\nGuide new users by highlighting app elements and walking through core workflows step-by-step during onboarding. Use annotated screenshots, tooltips, and overlay instructions.\n\nUse non-intrusive UI micro-interactions like pulses, highlights, and tooltips to direct attention and provide in-context instructions at decision points.\n\nSend timely and relevant help content via push notifications based on each user's context, such as feature updates or reminders to complete tasks.\n\nAs users type into search bars, display suggested help topics and recommended content tailored to the search terms.\n\n**In-App Chatbots**\n\nChatbots can offer conversational guidance based on contextual clues, providing users with an interactive help experience.\n\nTrack how users interact with your app to identify pain points and opportunities to provide assistance in future app versions.\n\nAugmented reality allows you to overlay context specific instructions and guides on the real world camera view for assisted workflows.\n\nWith mobile apps, the key is to provide help content that is dynamic, personalized, and integrated into natural touchpoints in the user journey. Avoid disrupting workflows with static help documentation. Deliver contextually relevant micro-interactions to guide users, enhancing comprehension and usability.\n\n## What are the benefits of in-app guidance and tutorials?\n\n*In-app guidance and tutorials provide many benefits that improve the overall user-experience:*\n\n* **Enhanced Onboarding:** Guided walkthroughs help new users get up to speed with your app quickly by demonstrating core workflows step-by-step.\n\n* **Increased Engagement:** Spotlighting new features and capabilities encourages users to explore more of the app.\n\n* **Higher Adoption:** By showing users how to access key functionality, guidance increases successful use of the full app.\n\n* **Reduced Churn:** Users are less likely to get frustrated and abandon apps that provide in-context learning support.\n\n* **Improved UX Metrics:** Task completion, time-on-task, and perceived ease of use improve when users can learn in-context.\n\n* **Reduced Training Costs:** Guidance reduces the need for formal training resources and customer support.\n\n* **Targeted Educational Content:** In-app guidance allows for delivering very tailored educational material within your app experience.\n\n* **Just-In-Time Learning:** Displaying guidance at the right moment aids learning and information retention.\n\n* **On-Screen Affordances:** Visual and interactive [elements](https://www.frontiersin.org/articles/10.3389/fpsyg.2020.01623/full) can draw attention to things users might overlook.\n\n* **Progress Tracking:** Tutorials can guide users through multi-step processes while tracking progress.\n\n* **Increased Accessibility**: Well-designed guidance provides support for diverse users and accessibility needs.\n\n* **Ongoing Support:** Guidance helps reinforce learning even for experienced users trying new or updated features.\n\nThe key is to think of in-app guidance not just as a one-time onboarding solution, but an ongoing source of embedded, contextual support that evolves with your users over time. Taking a strategic, user-centered approach allows you to employ guidance and tutorials to enhance comprehension, usability, and user productivity within your app experience.\n\n## How do you identify the right moments to trigger in-app guidance?\n\nDetermining the right moments to trigger in-app guidance requires carefully considering your users' contexts and needs. Here are some best practices:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ldCxrtprpwOWOs7hG/be9c1008-dd32-952b-b8a1-843e605c5d66enhancing_customer_support_and_engagement.jpg)\n\n* **Identify roadblocks -** Look for points where users struggle or fail at tasks, and provide assistance to get them back on track.\n\n* **Anticipate questions** - If a feature may cause confusion, use proactive guidance to prompt users' questions.\n\n* **Onboard thoughtfully** - Guide new users through core workflows during onboarding with non-disruptive tooltips and overlays.\n\n* **Respond to inactivity** - If users seem inactive, use messages to prompt them to take next steps.\n\n* **Highlight new features** - Draw attention to key new features or changes in the UI with highlight animations and pulsing.\n\n* **Reinforce learned concepts** - Occasionally re-surface guidance on complex topics to aid memorization.\n\n* **Target known problem areas** - Provide guidance where your data shows users commonly need assistance.\n\n* **Follow a design system** - Keep guidance consistent with other UI elements using an established design system.\n\n* **Consider potential obstacles** - Walk users through tasks that involve UI controls or data input they may find difficult.\n\n* **Time suggestions carefully** - If offering suggestions, display after some thought but before frustration arises.\n\n* **Allow user control** - Give users options to dismiss guidance or access it on demand so it is not too disruptive.\n\n* **Test with users** - Iteratively test guidance with actual users and observe their reactions and feedback.\n\n* **Analyze data and optimize** - Use tools like analytics and session replays to see how guidance performs and identify improvements.\n\nThe goal is to deliver each educational or supportive experience at the moment it will be most useful. This requires understanding user workflows, predicting needs, and continually refining based on observed usage patterns. When timed appropriately, every guidance interaction can feel seamless rather than disruptive.\n\n## What types of in-app guidance are most effective?\n\nWhen designing in-app guidance, consider these most effective types of interactions:\n\n* **Spotlight Cues -** Subtly highlight or animate specific buttons or UI elements to draw attention.\n\n* **Tooltips** - Short contextual text that appears when hovering/tapping on part of the UI.\n\n* **Coach Marks** - Overlays with porthole cutouts that focus on a specific UI element.\n\n* **Checklists** - Help users complete multi-step workflows via checklists that adapt as tasks are accomplished.\n\n* **Step-by-Step Walkthroughs** - Break complex tasks into numbered step-by-step instructions.\n\n* **Interactive Tutorials** - Let users practice within the live app UI via highlights, overlays, and prompts.\n\n* **Animated Demos** - Use animated demos of workflows and interactions for more visual learning.\n\n* **In-App Notifications** - Send non-intrusive reminders, tips, and updates via notices.\n\n* **Spot User Struggles** - Detect points of failure and proactively provide assistance to get users back on track.\n\n* **Personalized Recommendations** - Suggest functionality and content based on the user's context and past behaviors.\n\n* **On-Screen Microcopy** - Provide concise contextual text instructions within UI elements.\n\n* **Chatbots** - Let users ask questions to an intelligent chatbot that provides answers conversationally.\n\n* **Object Detection** - In AR/VR, detect objects and overlay related information.\n\n* **Video Demos** - Include links or embed short videos demonstrating workflows within relevant contexts.\n\n* **Search Guidance** - Refine search behaviors via auto-complete and contextual recommendations.\n\nThe types of guidance should align with the complexity of the task and the user's level of experience. Well-timed, unobtrusive interactions layered on top of the existing UI tend to work better than immersive tutorials or wizards that take over the screen. Test with users and iterate to determine the right approaches.\n\n## How can you make in-app guidance unintrusive?\n\nThere are a few best practices for making in-app guidance unintrusive:\n\n* **Prioritize simplicity** - Avoid overwhelming users. Boil instructions down to the essential info needed.\n\n* **Use subtle visuals** - Things like faint spotlights and thin tooltips tend to be less distracting.\n\n* **Minimize text** - Use succinct micro-copy and avoid walls of help text.\n\n* **Consider positioning** - Display guidance near related UI elements rather than as app-wide overlays.\n\n* **Time it thoughtfully** - Pop up at natural breaks, not during active workflows.\n\n* **Allow dismissal** - Let users easily dismiss guidance so it doesn't feel forced.\n\n* **Limit frequency** - Don't oversaturate users with too much guidance too often.\n\n* **Personalize when possible** - Tailor guidance based on known user attributes and contexts.\n\n* **Use subtle animation** - Subtle pulsating or highlighting draws attention without distracting.\n\n* **Test outside of context** - Make sure guidance components feel unobtrusive even when viewed alone.\n\n* **Follow the UI aesthetic** - Guidance should feel consistent with your app's visual style.\n\n* **Provide indicators** - Badges, step trackers, and progress bars add clarity about length.\n\n* **Allow option to re-view** - Let users re-access guidance in case they miss something.\n\n* **Avoid pop-overs** - Overlay pop-ups tend to be disruptive - consider more embedded approaches.\n\n* **Focus on single tasks** - Target guidance to specific atomic tasks rather than lengthy workflows.\n\nWell-designed, contextual guidance feels like a natural, seamless part of the user experience instead of an interruption. The right visual styling, content tone, timing, and brevity help guidance provide assistance without impeding user focus and flow. Evaluating with real users and iterating based on feedback is key.\n\n## How do you measure the effectiveness of in-app guidance?\n\nEvaluating the effectiveness of in-app guidance should involve both quantitative metrics and qualitative feedback to get a complete picture.\n\n* **Task success rate** - % of times users complete a task guided by the feature vs. unguided.\n\n* **Task completion time** - How long it takes users to complete a task with vs. without guidance.\n\n* **Error rate** - How often errors occur during a guided task compared to unguided.\n\n* **Guidance engagement** - What % of users click, view, or interact with the guidance components.\n\n* **Guidance re-views** - Frequency that users re-open or re-engage with guidance after initial viewing.\n\n* **Net Promoter Score** - User satisfaction metric rated on a scale of willingness to recommend.\n\n* **Churn or abandonment** - Whether guidance impacts user drop-off rates.\n\n* **Feature adoption** - How guidance affects adoption of the product areas or features it covers.\n\n* **Usability testing** - Observe how users interact with guidance and where they struggle.\n\n* **Feedback surveys** - Ask questions about the helpfulness and relevance of guidance.\n\n* **User interviews** - Interview users about their experience with guidance.\n\n* **Reviews/app store ratings** - Monitor reviews mentioning guidance quality.\n\n* **Support tickets** - Whether guidance reduces support volume related to covered topics.\n\n* **Session replays** - Re-watch user sessions to see if guidance appears at appropriate times.\n\nBy tying guidance usage data to key business and conversion metrics, you can calculate ROI and optimize the user experience. But qualitative insights directly from users are just as crucial for enhancing the tone, content, timing, placement, and presentation of guidance. Analyzing both metrics and feedback ensures your approach continually improves.\n\n## How can context sensitive help reduce support tickets?\n\nContext sensitive help can reduce customer support tickets in several key ways:\n\n* **Prevents issues proactively** - By anticipating user questions and obstacles, context sensitive help prevents many common issues from occurring.\n\n* **Encourages self-service** - With help readily available, users can resolve simple issues on their own rather than contacting support.\n\n* **Addresses issues reactively** - For issues that do occur, targeted help content guides users to quick resolutions.\n\n* **Reduces how-to questions **- \"How do I...\" make up many support tickets. In-context help handles these easily.\n\n* **Lowers training needs** - When users can learn on their own, less formal training resources must be created.\n\n* **Improves findability** - Embedded, contextual help is easier to find than static help documentation.\n\n* **Drives product adoption** - Guiding users encourages more diverse usage, reducing edge case issues.\n\n* **Standardizes content** - Consistent, centralized in-app content prevents fragmented external articles.\n\n* **Surfaces known workarounds** - Help can push known temporary solutions related to bugs or limitations.\n\n* **Improves comprehension** - Clearer understanding from good help content leads to fewer usage issues.\n\n* **Installs user confidence** - Guidance gives users the confidence to explore features more independently.\n\n* **Identifies UX issues** - Analytics on help usage reveals usability issues to improve.\n\n* **Saves agent time** - By preventing repetitive questions, each support ticket requires less agent effort.\n\n* **Enables self-troubleshooting** - Help guides users through troubleshooting workflows themselves.\n\nWith strategic guidance deployed at the right moments, apps both prompt user questions and enable faster self-remediation when issues do occur. This significantly reduces support workload and costs while delivering a better user-experience.\n\n## To wrap it up\n\n* Context sensitive help provides in-the-moment assistance tailored to users' specific needs.\n\n* It reduces cognitive load, enables self-sufficiency, enhances focus, increases engagement, and decreases training time.\n\n* Examples include tooltips, step-by-step walkthroughs, personalized recommendations, and embedded FAQs.\n\n* Effective implementation requires identifying the right moments to trigger guidance and using subtle, unintrusive design.\n\n* The impact can be measured through task completion metrics, usage data, and qualitative feedback.\n\n* By anticipating user questions and obstacles, context sensitive help substantially reduces customer support tickets and costs.\n\n* When designed and timed well, it delivers a smoother, more satisfying user experience.\n\nIf you are looking for a comprehensive in-app help solution try Docsie.io and our context aware in-app help by [signing up](https://www.docsie.io/) for a free trial.\n\n## Frequently Asked Question\n\n**Question 1: What is context-sensitive help?**\n\nContext-sensitive help basically means user assistance within software applications, online platforms, or systems. Context-sensitive help basically mean providing information related to the user's current context, task, or issue.\n\n**Question 2: How context-sensitive help improves user experience?**\n\nContext-sensitive help improves the user experience by decreasing cognitive load, increasing self-sufficiency, boosting engagement, and decreasing training time.\n\n**Question 3:** **What are some examples of context-sensitive help?**\n\nTooltips, embedded help links, guided tours, predictive search, FAQ links, chatbots, in-app messages, and step-by-step wizards are some of the context-sensitive help.\n\n**Question 4: What are the benefits of in-app guidance and tutorials?**\n\nIn-app guidance and tutorials improve user experience as they improve onboarding, increasing engagement, increasing adoption, and reducing churn, among other things.\n\n**Question5: What types of in-app guidance are most effective?**\n\nSpotlight cues, tooltips, coach marks, checklists, step-by-step walkthroughs, interactive tutorials, animated demos, and in-app notifications are some of the most effective in-app guidance.\n\n**Question 6: How do you measure the effectiveness of in-app guidance?**\n\nQuantitative metrics such as task success rate, task completion time, error rate, engagement metrics, and qualitative feedback from usability testing, feedback surveys, user interviews, reviews, and support ticket data are some of the measures that can be used to track the effectiveness of in-app guidance.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_jDvJa9Zmr9vQivN0e/f8a80264-b138-f51d-67f9-00d1e16f5e45banner_12.jpg", "summary": "In this article we will unravel Top 10 Key Factors to Consider When Building Context Sensitive Help & In-app Guidance", "publish_date": "September 07, 2023", "categories": ["Product Documentation", "Technical Writing", "Context Sensitive Help & In-app Guidance"], "status": 1, "path": "/blog/articles/10-key-factors-to-consider-when-building-context-sensitive-help-in-app-guidance", "slug": "10-key-factors-to-consider-when-building-context-sensitive-help-in-app-guidance", "previous": {"link": "../12-amazing-plugins-for-gatsby-js-for-2024", "title": "12 Amazing Plugins for Gatsby.js for 2024"}, "next": {"link": "../what-is-process-documentation-and-why-is-it-important", "title": "What is Process Documentation and Why is it Important?"}}, {"title": "12 Amazing Plugins for Gatsby.js for 2024", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Gatsby is a blazingly fast static site generator built on React and powered by GraphQL. One of the things that makes Gatsby sites incredibly fast and flexible is its plugin ecosystem. Gatsby plugins are NPM packages that implement Gatsby APIs to extend functionality and customize sites. In this article, we will explore some of the most popular and useful Gatsby plugins for tasks like image optimization, offline support, styling, metadata management, and more. \n\nAs per [HubSpot](https://blog.hubspot.com/marketing/page-load-time-conversion-rates), 70% of clients are more likely to buy from a company with a fast-loading website. This means that if your website takes too long to load, people will most probably abandon it. These plugins demonstrate how the Gatsby plugin architecture lets you adapt your site to leverage virtually any JavaScript library or web feature. By mixing and matching plugins, you can craft a Gatsby site tailored precisely to your needs and take advantage of the performance and capabilities of React and modern web technologies.\n\nIn this article we will discuss some of the popular plugins and try to provide some insights on how to use them.\n\n## What are some of the most popular Gatsby plugins?\n\n*Here are a few popular Gatsby themes & plugins:*\n\n1. [Gatsby-plugin-image: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-image/) Enhancing website performance through improved responsiveness of image components is the specialty of gatsby-plugin-image.\n\n2. [Gatsby-plugin-sharp: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-sharp/) Addressing image processing and optimization, gatsby-plugin-sarp shines as a plugin that significantly boosts website performance.\n\n3. [Gatsby-plugin-manifest: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-manifest/) Empowering users to create web app manifests for Progressive Web Apps (PWAs), Gatsby-plugin-manifest contributes to an enhanced mobile user experience.\n\n4. [Gatsby-plugin-offline: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-offline/) Stepping in during network downtimes, gatsby-plugin-offline is the solution for adding offline support and service workers to ensure seamless user experiences.\n\n5. [Gatsby-plugin-react-helmet: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-react-helmet/)Handling crucial metadata in a document's head, gatsby-plugin-react-helmet takes the lead in optimizing content for search engines.\n\n6. [Gatsby-plugin-sitemap:](https://www.gatsbyjs.com/plugins/gatsby-plugin-sitemap/) Simplifying the process of generating SEO sitemaps for search engine visibility, gatsby-plugin-sitemap proves its value.\n\n7. [Gatsby-plugin-styled-components: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-styled-components/) Supporting the CSS-in-JS approach, gatsby-plugin-styled-components become the cornerstone for achieving elegant website layouts.\n\n8. [Gatsby-source-filesystem: ](https://www.gatsbyjs.com/plugins/gatsby-source-filesystem/) Organizing GraphQL data seamlessly by tapping into system files, gatsby-source-filesystem is a go-to plugin for efficient data management.\n\n9. [Gatsby-transformer-remark: ](https://www.gatsbyjs.com/plugins/gatsby-transformer-remark/) Leveraging the power of Remark, gatsby-transformer-remark converts Markdown files into HTML, streamlining website construction and management.\n\n10. [Gatsby-plugin-google-analytics: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-google-analytics/) Unlocking insights into website performance using Google Analytics, gatsby-plugin-google-analytics becomes an indispensable asset.\n\n11. [Gatsby-theme-docz: ](https://www.docz.site/docs/gatsby-theme) Simplifying the creation of comprehensive documentation for Gatsby sites, gatsby-theme-docz facilitates user onboarding.\n\n12. [Docsie-gatsby-plugin: ](https://www.docsie.io/blog/gatsby_js_as_a_blog/?version=0.0.1&language=EN&article=gatsbyjs-general-components-and-enhancementss_xgxf) Streamlining the process of crafting website documentation, docsie-gatsby-plugin effortlessly imports data from Docsie workspaces.\n\n## How do I use gatsby-plugin-docsie to build documentation websites with Gatsby?\n\nThis plugin adds Docsie content to your GatsbyJs website. It can auto generate pages or you can query the graphql yourself to have more control over page creation.\n\n### How to Use gatsby-plugin-docsie?\n\n```\n`{\n resolve: require.resolve(`gatsby-source-docsie`),\n options: {\n deploymentId: \"deployment_iigwE2dX4i7JVKmce\", [required]\n generatePages: true, [optional, defaults to true]\n path: \"docs\", [optional, root path for slugs of all nodes, no slashes needed, defaults to docs]\n language: \"English\", [optional, if not provided defaults to primary language]\n }\n}`\n```\n### Use gatsby-plugin-docsie With Page Generation\n\nBy default the plugin auto-generates pages.\n\n*You can style the default pages using the following CSS classes:*\n\n* .docsie-main-container\n\n* .docsie-nav-container\n\n* .docsie-page-container\n\n* .docsie-nav\n\n* .docsie-nav-items\n\n* .docise-nav-item\n\n### Use gatsby-plugin-docsie Without Page Generation\n\nIf you need more control on how the content is generated, you can set `generatePages` above to `false`, and fetch the data directly from GatsbyJs using graphql.\n\n*The plugin adds 4 graphql nodes to GatsbyJs:*\n\n* DociseDoc\n\n* DociseBook\n\n* DocsieArticle\n\n* DocsieNav\n\nYou can find an example of how to generate pages in [/plugin/createPages.js](https://github.com/tjbo/gatsby-source-docsie/blob/main/plugin/createPages.js), and you can also look at [/plugin /DocsieTemplate.js](https://github.com/tjbo/gatsby-source-docsie/blob/main/plugin/DocsieTemplate.js) for an example of how to build React components.\n\n## How do I use gatsby-plugin-manifest to configure a web app manifest?\n\nThe gatsby-plugin-manifest plugin allows you to easily configure and generate a web app manifest for your Gatsby site. A web app manifest is a JSON file that provides metadata about your web app, including name, icons, start URL, colors, and more. This allows your site to be installed as a progressive web app on mobile devices with a home screen icon.\n\n*To use gatsby-plugin-manifest, first install the plugin:*\n\n```\n`npm install --save gatsby-plugin-manifest`\n```\nThen configure the plugin in your gatsby-config.js file. You can specify properties like name, short_name, start_url, background_color, theme_color, display, icons, etc. For example:\n\n```\n`{\n resolve: `gatsby-plugin-manifest`,\n options: {\n name: `GatsbyJS`,\n short_name: `GatsbyJS`,\n start_url: `/`,\n background_color: `#f7f0eb`,\n theme_color: `#a2466c`,\n display: `standalone`,\n icon: 'src/images/icon.png'\n }\n}`\n```\nThis will generate a manifest.webmanifest file when you build your Gatsby site. Make sure to reference the manifest in your site's HTML template by adding:\n\n```\n``\n```\n*Some key things to note when configuring gatsby-plugin-manifest:*\n\n* short_name is a required property for the name displayed on the home screen.\n\n* start_url configures the start page when launching the app from a device home screen.\n\n* icon should point to a square png file at least 512x512px.\n\n* You can configure an array of icon objects for different sizes/densities.\n\n* display lets you specify if the app launches in fullscreen (standalone) or browser tab (browser).\n\n* theme_color and background_color define the app's color scheme.\n\nOverall, gatsby-plugin-manifest makes it really easy to configure and generate the manifest file needed to make your Gatsby site installable as a PWA. This improves the mobile experience and allows users to launch your site like a native app.\n\n## What is gatsby-plugin-offline and how can I use it to create an offline-capable site?\n\ngatsby-plugin-offline is a Gatsby plugin that adds support for creating offline-capable websites. It uses Workbox, a set of libraries and build tools that make it easy to build Progressive Web Apps.\n\n*When installed and configured properly, gatsby-plugin-offline will:*\n\n* Create a service worker file that caches app shell resources like **HTML, JavaScript, CSS, media** and **web fonts**. This allows your site to load faster on repeat visits.\n\n* Cache page data to allow sites to be accessible offline. The plugin will cache pages as users visit them.\n\n* Add manifest support for \"Add to Homescreen\" installation.\n\nTo use it, first install the plugin:\n\n```\n`npm install gatsby-plugin-offline`\n```\nThen add it to your gatsby-config.js:\n\n```\n`{\n resolve: `gatsby-plugin-offline`,\n options: {\n precachePages: [`/about/`],\n },\n}`\n```\n*The key options are:*\n\n* precachePages - Specify pages to precache for offline support. It's important to include the home page here.\n\n* workboxConfig - Customize Workbox options like runtime caching and manifest settings.\n\n* appendScript - Inject custom service worker code into the generated service worker file.\n\n*Some best practices for using gatsby-plugin-offline:*\n\n* Test your site with the Chrome DevTools Audits panel to catch issues early.\n\n* Set a short cache expiration time for API data and frequently updated assets.\n\n* Check the \"Update on reload\" option in Workbox to ensure users get the latest files.\n\n* Register a service worker in gatsby-browser.js to control the service worker lifecycle.\n\n* Consider configuring a fallback page or offline UI for when the user has no connectivity.\n\n**Emphasized text** Submit your live site to Lighthouse to benchmark your PWA score. Aim for >90.\n\nOverall, gatsby-plugin-offline makes it straightforward to make your Gatsby site work offline. This results in a much better, app-like experience for users who return or lose their internet connection. Be sure to test regularly across browsers and devices to ensure full offline support.\n\n\n\n## How do I implement Google Analytics on a Gatsby site with gatsby-plugin-google-analytics?\n\nGoogle Analytics is a popular analytics tool that allows you to monitor and track traffic and engagement on your website. gatsby-plugin-google-analytics is the recommended way to integrate Google Analytics into a Gatsby site.\n\n*To add Google Analytics support, first install the plugin:*\n\n```\n`npm install --save gatsby-plugin-google-analytics`\n```\nThen configure it in gatsby-config.js, specifying your Google Analytics tracking ID:\n\n```\n`{\n resolve: `gatsby-plugin-google-analytics`,\n options: {\n trackingId: 'YOUR_GOOGLE_ANALYTICS_TRACKING_ID',\n },\n}`\n```\nThis will automatically add the necessary Google Analytics tracking code to all pages on your site.\n\nSome additional configuration options include:\n\n* head - Allows you to add extra scripts to . Useful for additional analytics tools.\n\n* anonymize - Masks IP addresses if you need to comply with GDPR.\n\n* respectDNT - Doesn't load GA if users have \"Do Not Track\" enabled.\n\n* pageTransitionDelay - Sets timeout for page change analytics events.\n\n* optimizeId - Enables Google Optimize for A/B testing.\n\n* experimentId - Adds Google Optimize experiment ID.\n\n* variationId - Specifies Google Optimize experiment variation.\n\n* defer - Defers script loading to improve page speed.\n\n* sampleRate - Sets sampling rate, useful for high traffic sites.\n\nBy testing the site, you can ensure that Google Analytics events are being received without any problems. Verify data like pageviews on Google Analytics. Using GA Debugger add-ons, you may check to see if the tracking code is being loaded on sites.\n\nUsing the gatsby-plugin-google-analytics implementation of Google Analytics, a Gatsby site may have robust analytics added to it with no effort. Gatsby's code splitting and server-side rendering make it ideal for incorporating Google Analytics. Make sure it displays correctly on each and every page and device your site supports.\n\n## What is gatsby-plugin-react-helmet and how can I use it to manage document head metadata?\n\ngatsby-plugin-react-helmet allows you to manage document head metadata in your Gatsby site using React Helmet. React Helmet is a c*emphasized text*omponent that lets you control elements like title, meta tags, scripts, etc. in the document head.\n\n*Some reasons to use gatsby-plugin-react-helmet:*\n\n* Easily set page title, description, canonical URL, JSON-LD, etc. for SEO.\n\n* Dynamically generate meta tags based on props, queries, etc.\n\n* Set og:image, twitter:card meta tags for social sharing.\n\n* Add third-party scripts safely to head without affecting other pages.\n\n* Works perfectly with Gatsby's server-side rendering.\n\n*To use it, first install the plugin:*\n\n```\n`npm install --save gatsby-plugin-react-helmet react-helmet`Copy code\n```\nThen wrap your pages with a component to add metadata:\n\n```\n`import React from \"react\"\nimport { Helmet } from \"react-helmet\"\n\nexport default () => (\n
\n \n My Title\n \n \n
\n)`Copy code\n```\nYou can include multiple instances on a page.\n\nThings to note:\n\n* Use Helmet on pages, templates, components. Not in gatsby-browser.js.\n\n* Helmet will merge duplicate tags, rather than overwrite.\n\n* Server-rendered HTML will correctly contain head metadata.\n\n* Client-rendered HTML will also include metadata.\n\n* Perfect for dynamically generated titles, descriptions, canonical URLs for each page.\n\nOverall, gatsby-plugin-react-helmet gives you enormous control over document head metadata for SEO, social sharing, UI control. Highly recommended for every Gatsby site. Just be careful not to include it in the wrong places like gatsby-browser.js where server-rendering can't work.\n\n\n\n## How do I implement a sitemap for a Gatsby site using gatsby-plugin-sitemap?\n\nA sitemap is an XML file that lists the pages on your site and helps search engines like Google and Bing crawl and index your content more efficiently. gatsby-plugin-sitemap is the easiest way to generate a sitemap for a Gatsby site.\n\nTo add a sitemap, first install the plugin:\n\n```\n`npm install --save gatsby-plugin-sitemap`\n```\nThen add it to your gatsby-config.js:\n\n```\n`{\n resolve: `gatsby-plugin-sitemap`,\n options: {\n output: `/sitemap.xml`,\n },\n}`\n```\nThis will generate a sitemap.xml file in your site's root folder.\n\n*You can specify a few options:*\n\n* output - Where to save the sitemap file.\n\n* exclude - Array of paths to exclude from the sitemap.\n\n* query - A GraphQL query to filter which nodes to include.\n\n* serialize - Custom function to format each url in the sitemap.\n\nThe plugin will automatically crawl all pages generated from Gatsby nodes and include them.\n\n*Some tips for optimal use:*\n\n* Submit the sitemap to Google Search Console for indexing.\n\n* Ping search engines whenever you update the sitemap.\n\n* Set a reasonable sitemap cache time using the sitemapSize option.\n\n* Exclude pages you don't want indexed like user profile pages.\n\n* Use exclude or query to limit large sitemaps if exceeding 50k urls.\n\n* Add sitemap url to your robots.txt file.\n\n* Compress the sitemap using gzip for faster indexing.\n\n* Dynamically generate sitemap data at build time for freshness.\n\nOverall, gatsby-plugin-sitemap provides an easy way to generate a comprehensive sitemap to improve your Gatsby site's search engine visibility and crawling efficiency. Make sure to customize options for your use case and submit it to search engines for maximum SEO value.\n\n\n\n## How can I add support for styled-components in Gatsby using gatsby-plugin-styled-components?\n\nStyled-components is a popular CSS-in-JS library that allows you to write component-scoped CSS using template literals. gatsby-plugin-styled-components is the recommended way to add styled-components support to a Gatsby site.\n\n*To use styled-components in Gatsby, first install the dependencies:*\n\n```\n`npm install --save gatsby-plugin-styled-components styled-components babel-plugin-styled-components`\n```\nThen add the plugin to your gatsby-config.js:\n\n```\n`module.exports = {\n plugins: [\n `gatsby-plugin-styled-components`, \n ],\n}`\n```\nNow you can import styled-components and create styled elements anywhere in your site:\n\n```\n`import styled from 'styled-components';\n\nconst Header = styled.header`\n background: red; \n color: white;\n`;`\n```\n***Benefits of using styled-components with Gatsby:***\n\n* Scoped CSS avoids conflicts and specificity issues.\n\n* Works with CSS-in-JS features like theming, mixins, nesting.\n\n* Integrates smoothly with React component architecture.\n\n* Lets you create reusable styled components.\n\n* Supports SSR - critical CSS gets generated.\n\n* Easy to customize and extend styles.\n\n* Avoids unwanted code-splitting from CSS imports.\n\n***Some best practices when using styled-components:****\n\n* Use // @ts-ignore comments to avoid TypeScript errors.\n\n* Enable the named export convention.\n\n* Use shouldForwardProp to limit props passed to DOM.\n\n* Customize labelFormat if needed.\n\n* Consider emotion for slightly better performance.\n\nOverall, gatsby-plugin-styled-components enables excellent integration with Gatsby's build process to use the styled-components CSS-in-JS library. It's a great option for component-oriented styling that plays nicely with React and SSR.\n\n\n\n## What is gatsby-plugin-sharp and how does it help process images in Gatsby?\n\ngatsby-plugin-sharp is an official Gatsby plugin that handles image processing and optimization using the Sharp image manipulation library. It allows you to transform image files in your static sites and Gatsby apps.\n\n*Some key capabilities gatsby-plugin-sharp provides:*\n\n* Resizing images for responsive design. You can define a set of sizes for an image and gatsby-plugin-sharp will automatically generate appropriately sized versions.\n\n* Cropping and selecting portions of images. Useful for focusing on key areas and thumbnail generation.\n\n* Format conversion between image types like **JPEG, PNG, WebP**, and **GIF**. This helps optimize file size and quality.\n\n* Watermarking and applying overlays onto images.\n\n* Optimizing compression, quality, metadata to reduce image file sizes.\n\n* Processing images using the gatsby-transformer-sharp plugin and GraphQL queries at build time for performance.\n\n* Lazy loading support through integration with Gatsby Image and gatsby-image plugins.\n\n* Accepts common image formats like JPEG, PNG, TIFF, GIF, SVG.\n\n* Can process images hosted locally and remotely.\n\nInstall the gatsby-plugin-sharp and gatsby-transformer-sharp plugins and include them in your gatsby-config.js for gatsby-plugin-sharp to work. Filtering by fixed, fluid, or responsive resolution, as well as other properties, may then be applied to the processed photos through GraphQL queries.\n\nIn sum, gatsby-plugin-sharp frees up robust image processing resources via Sharp, which can enhance performance and responsiveness. Gatsby relies on it heavily in its image processing pipeline. Play around with its many image processing features to develop professional, high-performing websites.\n\n\n\n## How do I use gatsby-theme-docz to build documentation websites with Gatsby?\n\ngatsby-theme-docz is an official Gatsby theme that helps you build documentation websites using MDX and React components. It integrates with Docz, a toolkit for technical writing.\n\n*Some key features of gatsby-theme-docz:*\n\n* Write docs in MDX - Combines Markdown syntax with JSX components.\n\n* Theme UI support - Styling with Constraint-based Design System.\n\n* Code block rendering with Prism.js - Syntax highlighting.\n\n* Responsive mobile-friendly layouts.\n\n* Live reloading with Hot Module Replacement.\n\n* SEO optimization with react-helmet.\n\n* Docs organized in nested routes.\n\n* Sidebar navigation generation.\n\n* Quick search documentation content.\n\n* Dark mode support.\n\n* Customizable layouts and components.\n\n*To use gatsby-theme-docz:*\n\n1. Install theme and Docz dependencies.\n\n2. Add gatsby-theme-docz config to gatsby-config.js.\n\n3. Create docs using MDX in src/pages.\n\n4. Customize theme by shadowing components.\n\n5. Deploy documentation site.\n\nIt provides a great developer experience for writing technical and component documentation using familiar tools like React and Markdown. And generating a Gatsby site means the docs get all the performance and capabilities of Gatsby like pre-rendering.\n\nOverall, gatsby-theme-docz offers a straightforward way to create documentation websites leveraging Gatsby speed and React component architecture. It's ideal for developers writing technical component libraries and APIs.\n\n\n\n## How can I customize and configure gatsby-theme-docz?\n\nThe gatsby-theme-docz theme has a number of options to customize the style, layout, components, and behavior to suit your documentation needs.\n\n*Some key ways to configure and customize gatsby-theme-docz:*\n\n* Set themeConfig in gatsby-config.js - Change colors, fonts, styles.\n\n* Shadow docz components- Override internal components by placing replacements in src/gatsby-theme-docz/\n\n* Custom doc layout - Shadow the docz/Wrapper.js layout component.\n\n* Add MDX components - Import and register components that can be used in MDX.\n\n* Modify sidebar nav - Adjust links and structure.\n\n* Custom theme - Pass a Theme UI theme object to themeConfig.\n\n* Add global CSS - Import a CSS file in gatsby-browser.js.\n\n* Plugin options - Set options like docgenConfig when configuring the plugin.\n\n* Custom index page - Shadow the index MDX page.\n\n* Change page metadata - Set frontmatter in MDX pages.\n\n* Add headers/footers - Use docz/Layout wrapper components.\n\n* Integrate auth - Pass auth provider config and wrap routes.\n\n* Algolia integration - Enable search with Docz algolia plugin.\n\n* Custom 404 page - Create a 404.mdx page.\n\n* Deployment to GitHub Pages - Use pathPrefix in gatsby-config.js.\n\n* Extended Markdown features - Add Markdown-it plugins.\n\n* Modify Prism theme - Pass prismTheme to themeConfig.\n\nOverall, gatsby-theme-docz is built to be customizable to your docs site needs. Take advantage of its extension points like component shadowing and layout wrapping to craft a polished docs experience using Gatsby and MDX.\n\n## Incorporating Gatsby.Js with Docsie.io\n\n\nDocsie.io is a platform that aids in all your enterprise documentation needs. Save time and simply documentation by centralizing all your work in one location without the need of diverse tools. Instead of leveraging Markdown files, Gatsby and [Docsie](https://www.docsie.io/) come along together to enable efficient development of websites as well as documentation.\n\nThe efficient and useful gatsby plugins have a ton of benefits, as mentioned in this blog. These plugins can be used in Docsie as well. So, click on this link to [generate a gatsby document via docsie](https://github.com/LikaloLLC/gatsby-source-docsie).\n\n## Conclusion\n\nIn summary, Gatsby plugins provide an enormous range of functionality to customize and extend Gatsby sites by tapping into the power of the React ecosystem and JavaScript language. Popular plugins like gatsby-plugin-image for responsive images, gatsby-plugin-manifest for web app manifests, and gatsby-plugin-styled-components for CSS-in-JS styling demonstrate how plugins enable developers to easily integrate modern web capabilities. The vibrant Gatsby plugin community means there's likely a plugin already available for many common web development tasks. Learning to leverage Gatsby plugins unlocks the true potential and productivity of building with Gatsby. With the right set of plugins selected for your use case, you can craft a blazing fast, modern website tailored exactly to your needs.\n\n## Key Takeaways\n\n* The plugin ecosystem for Gatsby increases its speed and versatility, making it simple for developers to add new features and modify existing ones.\n\n* Website speed is enhanced by plugins like gatsby-plugin-image and gatsby-plugin-sharp, which enhance pictures for responsive design.\n\n* To improve the user experience even when there is no network connection, gatsby-plugin-offline may be used to generate offline-capable webpages using service workers.\n\n* The gatsby-plugin-react-helmet takes care of the metadata in the document's head, making it suitable for search engine optimization and social media sharing.\n\n* The gatsby-plugin-sitemap produces XML sitemaps for better crawling and indexing by search engines.\n\n* To facilitate component-scoped CSS with top-notch performance, the gatsby-plugin-styled-components incorporates styled-components.\n\n* webpages for Technical Documentation: gatsby-theme-docz makes it possible for programmers to use MDX and React components to create webpages for technical documentation.\n\n* Gatsby plugins provide a great deal of configuration choices, from theming to component shadowing, allowing the framework to adapt to a wide range of requirements.\n\n* The wide variety of plugins created by the active Gatsby plugin community streamlines and simplifies the process of building websites.\n\n* Gatsby plugins allow programmers to easily incorporate cutting-edge web features, resulting in lightning-fast, individualized websites that are optimized for speed.\n\n## Frequently Asked Questions\n\n**Q.1 How can I use the gatsby-plugin-sharp image optimizer in Gatsby?**\n\nThe Sharp library is used by the gatsby-plugin-sharp. You may resize, trim, change the format, and even add a watermark. You may process pictures throughout the build process by configuring it in gatsby-config.js and then using GraphQL queries.\n\n**Q2. When using Gatsby, how can I add Google Analytics tracking code?**\n\nIf you want to integrate Google Analytics monitoring into your Gatsby site, the gatsby-plugin-google-analytics is the way to go. To begin tracking and monitoring user activity, edit gatsby-config.js and include your tracking ID.\n\n**Q3. How can I utilize the gatsby-theme-docz documentation website template?**\n\nUsing MDX and React components, the gatsby-theme-docz is an approved Gatsby theme for creating documentation webpages. In order to provide flexible and thorough documentation, it is necessary to install the theme, create MDX pages in the src/pages directory, and modify the theme.\n\n**Q4. How do I utilize the gatsby-plugin-sitemap to generate an XML sitemap?**\n\nFor SEO purposes, XML sitemaps may be generated with the help of the gatsby-plugin-sitemap. After the plugin has been installed and its settings have been adjusted in gatsby-config.js, a thorough sitemap will be built automatically from pages generated by Gatsby nodes.\n\n**Q5. Which Gatsby plugins are there, and how can I use them to make my site better and bigger?**\n\nWith Gatsby plugins, you can get many different features, such as picture optimization, information management, offline support, and more. With the right tools and careful changes to their settings, you can make a fast, reliable website.\n\n**Q6. What does Gatsby's community of plugins mean for the future of designing and building websites?**\n\nGatsby's large community of plugins makes it easy for developers to add cutting-edge web features to their sites without much work.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_v7wI6BClWfJ4u3L89/acbd1245-5505-1fc0-da96-bf9b5c06740ebanner_13_1.jpg", "summary": "In this article we will discuss some of the popular plugins and try to provide some insights on how to use them. ", "publish_date": "September 04, 2023", "categories": ["Technical Writing", "Gatsby Extension"], "status": 1, "path": "/blog/articles/12-amazing-plugins-for-gatsby-js-for-2024", "slug": "12-amazing-plugins-for-gatsby-js-for-2024", "previous": {"link": "../leveraging-ai-in-technical-manual-translations-cost-effective-solutions-for-modern-era", "title": "Leveraging AI in Technical Manual Translations: Cost-Effective Solutions for Modern Era "}, "next": {"link": "../10-key-factors-to-consider-when-building-context-sensitive-help-in-app-guidance", "title": "10 Key Factors to Consider When Building Context Sensitive Help & In-app Guidance"}}, {"title": "Leveraging AI in Technical Manual Translations: Cost-Effective Solutions for Modern Era ", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Did you know that today, [65 percent ](https://csa-research.com/Blogs-Events/CSA-in-the-Media/Press-Releases/Consumers-Prefer-their-Own-Language)of customers prefer content in their native language? And 40 percent of customers would not order a product from a website in a language other than their own. As businesses expand into new regions, it is more important than ever that their technical manuals be translated into several languages so that they can explain their services to users in a better way to cater to a global audience. \n\nEliminating language barriers improves non-native buyers journey and customer satisfaction on a web platform, improving global reach. However, in the past, this took time and effort to do. Thankfully, a game-changing answer in the form of AI translations has appeared. Because of this breakthrough, translation focused on the target audience is now easier, quicker, and cheaper than ever before, as businesses do not need need to guzzle cash for hiring native speakers or linguists.\n\n## Conventional Methods of Analysis\n\nPreviously, all manual translation work had to be done by human translators who had to deal with a long set of instructions with their linguistic skills and common standards. However, there were difficulties with the technical jargon. Consider how hard it is to express complex ideas to someone who needs to learn about the topic. As mistakes were fixed and precision was maintained, this usually led to longer wait times and higher costs.\n\n### What Does the Rise of AI will Mean for the Translation Industry?\n\nAccording to a study, the AI translation market, by 2030 is projected to be worth[ $7.5 billion](https://www.gminsights.com/industry-analysis/machine-translation-market-size), as businesses try to expand their horizons by tapping global markets and international customers. This growth directly results from the rising demand for AI-driven translation tools that are helping customers around the world. \n\nThe field of translation is already seeing the effects of artificial intelligence. Imagine a day when computers are so advanced that they can instantly convert text between any two languages they know. With the help of AI, this can now be done without any human intervention. This simplifies operations and ensures a cost-effective localisation process. Businesses no longer need as many in-house human translators as they formerly did and they can generate content in as many languages as they want without any technical education. This change may help keep expenses and increase output, making organizations more globally competitive. \n\n## Role of AI in Translation\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_xKoqFnWI9SC51gOYG/image1.jpg)\n\nThere are several approaches that AI translation tools can use to translate text.\n\n **Machine learning**\n\n[Training Machine Learning algorithms](https://machinelearningmastery.com/much-training-data-required-machine-learning/) require massive amounts of data and code. This anthology has several parallel writings, which are pairs of phrases or paragraphs written in two languages but with the same meaning. Effective translation algorithms trained on the matched texts may employ the patterns they have learned to create their high-quality translations.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_k1K3YssaKELslrvSD/image2.png)\n\n[Source](https://www.freecodecamp.org/news/a-history-of-machine-translation-from-the-cold-war-to-deep-learning-f1d335ce8b5/)\n\n**Statistical methods**\n\nAI translation tools use several different statistical methods. In these processes, we use statistical analysis to determine the most likely translation of a given word or phrase. We understand the requirements of the clients before deploying the translation process.\n\n **Neural networks**\n\nMachine learning algorithms called neural networks aim to mimic the operation of the human brain. Neural networks have promise for the transfer of complex information.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_7gBlkEAveyHxaFkmJ/image3.jpg)\n\n[Source](https://www.nature.com/articles/s41467-020-18073-9)\n\n### How Can AI Be Used to Improve Technical Manual Translations?\n\nAI translation tools may be trained on large parallel text datasets comprising pairings of terms in several languages with the same meaning. This might be useful for identifying and translating jargon and terminology. As a result, jargon and terminology may be translated using the tools. AI tools might use this to learn how to translate technical words properly. For instance, [Google ](https://ai.googleblog.com/2020/06/recent-advances-in-google-translate.html)[Translate](https://ai.googleblog.com/2020/06/recent-advances-in-google-translate.html)[](https://ai.googleblog.com/2020/06/recent-advances-in-google-translate.html)[](https://ai.googleblog.com/2020/06/recent-advances-in-google-translate.html)[ ](https://ai.googleblog.com/2020/06/recent-advances-in-google-translate.html) NMT model was trained using a massive original and translated source code database. That implies that Google Translate can easily understand medical, legal, and engineering jargon.\n\nAI translation tools may be trained to recognize the context of all things text. This allows them to convey the meaning of statements with several interpretations more effectively. [DeepL](https://www.deepl.com/en/translator), for example is an SMT tool that has been trained on a massive corpus of source code and translated texts. With this improvement, DeepL is better able to deal with sentences that might be translated in several ways based on the context of the text it is translating.\n\nTools driven by artificial intelligence might be trained to translate sentences in a natural tone. This is particularly important for technical manuals, which often use specialized terminology that might be difficult to translate. [Docsie](https://www.docsie.io/)[ ](https://www.docsie.io/)is a hybrid solution to the translation issue since it draws from both statistical machine translation and neural machine translation.\n\n## Use of AI in Technical Manual Translations - Benefits and Limitations\n\n### Benefits of AI in Technical Manual Translations\n\n**1. Enhanced Productivity:** Businesses may see a significant rise in productivity using modern translation solutions. These tools are always on the job, never getting weary or needing a rest, allowing for quicker and more precise translations.\n\n**2. Improved Quality Control:** AI-powered translations are getting more accurate as well as lightning quick. This enhanced accuracy helps maintain the quality and integrity of technical content by lowering the potential for blunders and misinterpretations.\n\n**2. Time-Efficient Resource Allocation:** Businesses may better manage their resources because of how quickly AI translation finishes tasks. This comes in handy when there is a lot of technical material to read or when time is of importance.\n\n**3. Multilingual Consistency:** AI helps maintain uniformity in translations between languages, which is particularly useful when dealing with highly specialized technical jargon. Regardless of language, all readers will have the same experience reading a technical document because of this standardization.\n\n**4. Future-Ready Scalability:** As businesses expand, they create more technical content, and AI can readily scale to meet these demands. This adaptability ensures that the quality will not be compromised even as the amount of translation work grows.\n\nReducing the impact of poor financial decisions: Using AI to translate technical texts reduces the possibility of making costly errors. Due to the precision of AI, even the most technical terms can be translated with confidence, thereby preventing costly misunderstandings. This level of precision is necessary to avoid misinterpretations that could compromise the usefulness or safety of the product.\n\n## The Limitations of AI for Technical Manual Translations\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_amixqIdllmZv86Yfc/image4.jpg)\n\nLet us discuss the [constraints artificial intelligence faces](https://translatebyhumans.com/blog/risks-and-consequences-of-ai-translation-in-2023/) while attempting to translate how-to guides. While AI has made great strides in recent years, there are still certain important constraints to keep in mind.\n\n**1. Human judgment:** When it comes to choosing the right words and phrases, AI is not always as good as humans. For example, **\"set\"** might be mistakenly rendered as \"**juego**\" in Spanish. The appropriate term is **\"conjunto.\"**\n\n**2. Bias:** The training data is crucial to the final product's quality. AI may develop a taste for that nation's culture and language if it is fed just books from that country.\n\n**3. Security:** There is a fear that putting sensitive information via an AI translator might compromise security. It is dangerous because private data might get into the wrong hands.\n\n**4. Lack of cultural context:** AI may struggle to understand the cultural importance of a text, leading to inaccurate results. For example, if it translates \"to pull someone's leg\" (from English) to \"to pull someone's hair\" (from Spanish), that would make no sense in either the English or Spanish cultural contexts.\n\n**5. Potential Idiomatic Challenges:** It is simple for artificial intelligence to translate words but may grapple with sentences whose meanings vary between languages. Idioms are idiomatic terms that can be challenging to comprehend literally due to their cultural connotations.\n\n\nUsing a hybrid system that combines [machine learning with human translators](https://hbr.org/2018/07/collaborative-intelligence-humans-and-ai-are-joining-forces) is one way to overcome AI's shortcomings when translating technical manuals. Human reviewers could catch and correct any mistakes made by AI translations, which could then handle the majority of the job. Technical manuals may be translated more precisely and consistently using this integrated method without losing subtlety in the target language or cultural context.\n\nThe methods of translation can be both time consuming and expensive. They often involve hiring translators, which can significantly impact your budget. Moreover, these translators might not possess industry knowledge. It may inadvertently introduce errors during the translation process.\n\nBy automating the translation process, [Docsie](https://www.docsie.io/)[ ](https://www.docsie.io/)offers businesses an opportunity to reduce their translation costs. Making use of machine learning capabilities, Docsie ensures efficient translations, thereby saving businesses time and money.\n\n\n\n**Here Are Some Businesses That Have Implemented AI-Based Translation Of Technical Reports**\n\nMany organizations are using automation practices to replace human labor in formerly manual technical translation tasks. Some instances are as follows:\n\n|**Company**|**How are firms leveraging AI for technical manual translations**?|\n|-|-|\n|**Siemens**|The international giant Siemens employs machine learning-based translation tools to translate its technical material into over two hundred languages.|\n|**Bosch**|Bosch, a multinational engineering and technology company, translates its technical information into more than 150 languages using machine learning and other artificial intelligence translation tools.|\n|**Caterpillar**|For its more than 40 countries of operation, Caterpillar utilizes machine learning translation tools to localize its technical material into the languages spoken there.|\n|**Microsoft**|Microsoft, a global leader in modern technology, employs machine learning translation tools to localize its content into more than a hundred languages.|\n|**Amazon**|Amazon uses machine-learning translation tools to localize content for multiple languages.|\n|**Google**|The internet titan Google translates its search results and other information into more than a hundred languages with the use of AI-powered localisation.|\n|**Airbnb**|Airbnb uses machine learning and other AI translations to localize its website and mobile app into more than 60 languages.|\n|**Uber**|Uber uses machine learning translation tools to localize its website and mobile app into more than 60 languages.|\n|**Netflix**|Netflix uses ML translation tools for subtitles and audio, expanding its language coverage to more than 30.|\nFor more such details on AI-Based Translations, you can visit [Geek Marketing](https://geekmarketing.org/), which supports small businesses by providing tailored guidance on AI tools through its blog and personalized consultations that empower effective and strategic multilingual communication.\n\n## Artificial Intelligence's Potential Impact on the Future of Translating Technical Manuals\n\nThe [future of AI ](https://www.mckinsey.com/~/media/McKinsey/Business%20Functions/McKinsey%20Digital/Our%20Insights/Driving%20impact%20at%20scale%20from%20automation%20and%20AI/Driving-impact-at-scale-from-automation-and-AI.ashx)may lie in specialized human-to-human translations. Machine translation tools will become better and better as AI develops. There would be a greater need for translations of technical documentation if additional languages were supported.\n\nWhile this is happening, the cost of machine translation tools is decreasing. So now, companies of all sizes may localize their technical documents with the help of AI translation tools.\n\nMachine translation tools may advance in tandem with other types of AI. They may provide more accurate interpretations than humans do because they will appreciate the subtleties of human language and cultural context. This is a great tool for businesses that need to localize their technical manuals into many tongues.\n\nIn an interview with [websiteplanet](https://www.websiteplanet.com/), here is what Philippe Trounev, Founder & Product Manager of Docsie had to say about leveraging AI\n\nAI is poised to revolutionize industry, with miniature AI models automating technical writing tasks, transforming the role into more of a technical editor. These powerful AI tools can enhance efficiency and content quality, potentially reducing Communication Department staff. This shift may create **\"writing engineers\"** who rely on AI for broad content generation.\n\nIn the next five years, significant changes in technical writing are expected, and your company is proactively embracing them, aiming to lead in the evolving AI-generated documentation landscape. \n\nFor More information read the full [interview](https://www.websiteplanet.com/blog/docsie-interview/)\n\n\n## Conclusion\n\nThere is promise in using AI to translate technical manuals without any technical knowledge to not just lower costs but take your company to a global scale. Companies belonging to various industries may be certain that the intricacies of human language and cultural context will be preserved in the translated versions of their technical publications when both AI and human translators are used.\n\nCompanies of all sizes would benefit greatly from using Docsie and similar artificial intelligence techniques for translating technical documentation. The advantages include accurate translation, time and money saved as well as a more direct link to an international audience.\n\nSo what are you waiting for?[ Visit us now!](https://www.docsie.io/)\n\n## Frequently Asked Questions\n\n\n**1. When compared to human translations, how accurate are AI translations?**\n\nIn more technical fields, machine translations are showing signs of maturity. However, it\u2019s possible that communication issues, such as language and cultural obstacles, will continue.\n\n**2. How much money could be saved if more people used Docsie and similar AI tools?**\n\nSome estimates put the potential cost savings for businesses using AI-driven cost-effective solutions between 40 and 60 percent.\n\n**3. Is there any human language or linguistic subtlety that a computer cannot understand?**\n\nSome subtleties and technical jargon may escape the detection of machine translation tools. Collaborative efforts with knowledgeable people may overcome these gaps.\n\n**4. How does Docsie make sure their translations are spot on?**\n\nDocsie considers the entire picture, continually updating its approaches with machine learning. Accurate translations are ensured by human review and quality assurance procedures.\n\n**5. Can specialized terminology be taught to machine translation tools?**\n\nDocsie and similar AI tools need training to understand domain-specific jargon so that they can provide relevant contextual results.\n\n**6. Where do cultural nuances and contexts fit into machine translations?**\n\nUntil AI tools make significant progress in this area, human experts will be needed to handle cultural nuance and sensitivity to provide accurate and acceptable AI translations.\n\n**7. How do we get the most out of a translation team that consists of both humans and computers?**\n\nHuman and machine translation work together in powerful ways. Human translators provide nuance and cultural authenticity to the text, while AI can speed up the translation process and ensure uniformity.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_99FVIB4KCP8jf1Obm/b447545e-99e5-7bca-dc80-4333904d2023banner_11.jpg", "summary": "In this article we will be unravelling ways on How we can Leverage AI in Technical Manual Translations while deploying Cost-Effective Solutions for Modern Era", "publish_date": "August 23, 2023", "categories": ["Technical Writing"], "status": 1, "path": "/blog/articles/leveraging-ai-in-technical-manual-translations-cost-effective-solutions-for-modern-era", "slug": "leveraging-ai-in-technical-manual-translations-cost-effective-solutions-for-modern-era", "previous": {"link": "../5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool", "title": " 5 Ultimate Reasons To Choose Docsie As Your Help Authoring Tool "}, "next": {"link": "../12-amazing-plugins-for-gatsby-js-for-2024", "title": "12 Amazing Plugins for Gatsby.js for 2024"}}, {"title": " 5 Ultimate Reasons To Choose Docsie As Your Help Authoring Tool ", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Suppose you are the administrator of a customer service support solution. Now, you have an expert team but all their efforts are being thwarted due to the lack of comprehensive enterprise software. It's definitely not an easy task, but you first need to get clarity on what your goals are to provide superior content experiences to your teams and clients. \n\n**What do you need help with? Designing? Publishing? Maintaining your documentation?**\n\nShed all your worries and introduce HAT to your team members! Use a HAT and get ready to fine-tune your content with powerful features that improve collaboration between teams and create the most effective technological documents. It also simplifies technical content in such a way that most teams prefer them over tools like MS Word documents or simple HTML. \n\nWith the help of **Help Authoring Tools,** companies can effortlessly produce and maintain documentation with detailed description and that too, for diverse platforms such as **PDFs, eBooks, mobile, web, printed documents, etc. **It helps in eliminating the use of platforms like Microsoft Word or Google Docs.\n\nThis article takes you on a quick journey of what a HAT (Help Authoring Tool) is all about and how Docsie has started sounding synonymous with being a HAT. \n\n## What is a HAT (Help Authoring Tool)?\n\nThe Help Authoring Tools are the permanent companions for technical writers. This software program helps authors design, write, edit and publish their documentation digitally. Authors can also accumulate the software help documentation and convert them into a single source database using it in various formats, including **PDFs, HTML, XML**, etc. They are much more than simple word processors as they sometimes also have a built-in image tool that can save hours. It's indeed a life saver for small businesses. \n\nSome of the most popular HATs are **Docsie, MadCap Flare, Adobe RoboHelp, Author-it, Doc-To-Help, and HelpNDoc**, among others. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_f6SovysLWKtxbWYZY/image3.png)\n\n## Five Key features of HAT To Produce High-Quality Documentation:\n\n### 1. Finding errors:\n\nIn the case of HATs, code editing and text editing are the principal features. HATs eliminate errors and break down the complex writing process into simple steps. They offer grammar suggestions and create templates which companies can work on to create customised content. Most HATs also provide step-by-step instructions so that teams can learn and get familiar with them to create great products. \n\nBy developing automated language style guides with the help of HATs, companies can develop their brand language. When it comes to code editing, front-end web developers often use such tools. HATs also help brands in maintaining their documentation tone, format and appearance intact. \n\n### 2. Content Management (End-to-End):\n\nA lot of the Help Authoring Tools available in the industry today share a set of similarities with content management systems (CMS). Shadowing the main function of CMS tools and platforms, HATs assist technical writers in managing their content projects, storing and tracking their progression. \n\nThe point where a HAT differs from a CMS is that a HAT has every content project linked to a particular set of files, helps, manuals and software explanation guides. While using a HAT, you can prevent data loss and also restore the last saved version of your documents. This is a super benefit of a HAT that lets you access valuable information even after facing an unpredictable technical glitch. Moreover, they provide single sign-on support to ensure things run smoothly. \n\nMost of the HAT platforms provide topic-based authoring, wherein you can break down the documentation into smaller, byte-sized pieces that can be easily grasped by your clients. \n\n### 3. File Transactions:\n\nWhen you use HATs, you can easily import and export your files, ensuring seamless file transactions between multiple platforms. The good part is that you do not need to do convert each of your file manually. Through HATs, you can effortlessly work on the same file content and create multiple formats of the same document. \n\nOnce you have multiple formats, **what happens to your original document?** Fear not, for the automatic conversion feature of the HATs lets you preserve the original documentation, keeping the structure and format intact. This decreases the possibility of errors, reducing time and effort. This feature becomes even more significant when content authors need to share their project files with other contributors. \n\n### 4. Improve Content:\n\nWhen it comes to content creation, nothing can beat the importance of brainstorming to churn out fresh ideas. Software solutions such as HATs streamline communication between teams, making remote working easier and ensuring constant collaboration between team members. There are other remarkable features like real-time editing, commenting and version control. Through these features, you can reduce miscommunication amongst your team members, increase productivity and reduce time and effort considerably. \n\nHATs are great tools that keep team members well-knitted in a close group. One of the noteworthy features of HATs includes track changes. This lets users switch between various versions of the same document, creating comprehensive and well-documented content irrespective of what topic you're working on. \n\nMoreover, you can use elements like videos, animations, and interactive simulations to improve the learning experience for you teams or customers by using HAT tools. \n\n### 5. Publishing and Maintenance:\n\nUpdating and maintaining documentation regularly is a tiring process. To ease things for its users, a HAT lets writers make changes to the preliminary source file following which updates are made to all the file formats. This ensures that all users remain up to date regarding the changes that are made and can access the final version of the file without any hassle. \n\nIn the case of publishing, HATs often provide templates so that technical authors can work on the already existing base-level formatting. The templates also suggest various kinds of visual layouts, making it easier for technical writers to pull videos, motion graphics, videos, etc. from other sources. \n\n## Why Use Docsie as Help Authoring Tool (HAT) to Produce High-Quality Documentation?\n\nWith technology and innovation at its core, Docsie is one of the leading software companies, offering Help Authoring Tools (HAT) that creates new ways for teams to collaborate, create and implement product documentation. Headquartered in Toronto, Ontario, Docsie, one of the most popular authoring tool, is a self-writing documentation service that allows companies to write, translate and improve their documentation via simple user interfaces. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_thn9ZEAl3HVPE0jQa/image2.png)\n\n## Five Effective Ways on How Docsie Help Your Business?\n\n### 1. Quick Deploy and Custom Knowledge Portal:\n\nWhile the internal knowledge portal of the platform helps companies to share self-service knowledge with their entire teams, the external customer knowledge bases help and user guides in documentation sharing among teams and minimizing customer support workloads. The knowledge management and technical documentation are easy to understand and are packed with help topics for better understanding of the portal. It has all the HAT tools that one needs to power their content processes and create better products for their customers. \n\nWith the **[Docsie portal,](https://www.docsie.io/)** you can use default designs or implement a custom knowledge base design as per your brand personality, style, and image. The software product also provides a free custom domain as a part of its free plan. It also offers additional domains which users can avail of by subscribing to the paid plans as well as provides online help for all your queries. But that's not all as it provides advanced features such as **auto-translate, UI Customization, publishing options, powerful editing options, documentation analytics, interactive knowledge portals**and much more. It also has support for different languages, making it the top choice for companies with diverse teams. \n\n**Long story short**, Docsie is a powerful tool that can provide effective help with all things documentation. The portal can be easily accessed on different devices such as a desktop tool via your web browser, even on mobile devices without the need of any mobile app. It has one of the most prefered customer relationship management and provides the best help to all its clients so that they can achieve goals without any hiccups to serve end users. \n\n### Free Onboarding, Importing, and Portal Design:\n\nThe key elements of customer onboarding documentation are **clear instructions, online user manuals, troubleshooting guides, product tours, and Frequently Asked Questions (FAQs)**. With Docsie Pilot, companies can ensure free onboarding. After going throught the effective help documentation, Users can import their content from multiple platforms and reap the most value from their created content. \n\nAre you worried about **How to train your employees to maximize their productivity?** Use Docsie's optional training session so that your staff can work with the software and make the most of the software solution. Its knowledge base content helps teams get the hang of how things work in a snap. \n\n### Enterprise-grade Documentation:\n\nIncluded with all paid plans, Docsie provides migration support with Docsie Pilot. From importing existing content, entire knowledge portals, knowledge bases, and many more, to designing custom portals and training staff - Docsie provides a complete toolbox that helps enterprises grow their functionality. The platform also packs a dynamic content support. \n\nWith simplified documentation workflows, Docsie helps you enhance the effectiveness of all your documentation. Apart from the free custom domain, the platform also provides 3x custom domains for small teams and 10+ custom domains for businesses and organizations. \n\n### Custom Domain with SSL:\n\nDocsie lets all its users own a custom domain with absolutely no additional cost. Every company with a plan for the platform can own a customized domain where it can host a knowledge site.\n\nBy offering its [free Startup plan,](https://www.docsie.io/pricing/) Docsie encourages all small and medium-sized enterprises to get a custom domain name and use that to increase its visibility and improve its brand image. \n\n### Version and Language Management:\n\nNowadays, many companies are using AI language translation. All thanks to the massive transformation that AI has witnessed in the last couple of years. If your company also works with a lot of content and struggles with copy-pasting and duplicating issues, choose Docsie as your professional partner. Integrate languages and versions and consolidate them with Docsie, translating them into one particular URL. What's the benefit? You will no longer need to bang your head on the wall regarding being on top in SEO ranking. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_MBAXy4sv4IGcf1zlk/image1.png)\n\n## Final Thoughts\n\nSo, that was a sneak peek into the world of HAT. **What's next?** Select a reliable and efficient Help Authoring Tool. Make sure that it understands your business requirements, your company objectives and provides all the features of an effective HAT within your budget. Before finalising any HAT, ensure that it offers comprehensive customer support along with undoubtedly efficiency and scalability. \n\nChoose [Docsie](https://www.docsie.io/) as your professional partner and witness your business achieving new heights of excellence. Providing a unified documentation experience to its global clients, Docsie provides the solutions to all your documentation needs under the same roof with support teams working round the clock to ensure your success.\n\n## Frequently Asked Questions on (HAT)\n\n**Question 1**: What is a Help Authoring Tool (HAT)?\n\n**Ans**: A HAT is a software that helps technical writers in creating, editing, and publishing documentation for various platforms such as PDFs, HTML, and XML. **Question 2**: How does HAT improve Content Management? \n\n**Ans**: HAT provides content management solutions similar to CMS (content management systems) platforms, but with a keen focus on documentation. The platforms helps you manage content projects, tracks progress of work, and also prevents data loss. \n\n**Question 3:** What are some of the popular HATs? \n\n**Ans**: Docsie, MadCap Flare, Adobe RoboHelp, Author-it, Doc-To-Help, and HelpNDoc, among others, are some of the most popular HAT tools. \n\n**Question 4: **How does Docsie help as a HAT? \n\n**Ans**: Docsie helps companies provide their teams with features like collaboration, content creation and documentation implementation. \n\n**Question 5:** How HAT enhances collaboration between teams? \n\n**Ans**: HATs improve collaboration between teams by offering real-time editing, commenting facility, and version control features.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_FEsqExtCrmCjOQlwz/5dd493d2-0a6d-119e-9a76-9d2d18960ab2banner_9.jpg", "summary": "This article takes you on a quick journey of what a HAT is all about and how Docsie has started sounding synonymous with being a HAT. ", "publish_date": "August 15, 2023", "categories": ["Product Documentation", "Documentation Portals", "Technical Writing", "HAT", "Help Authoring Tools"], "status": 1, "path": "/blog/articles/5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool", "slug": "5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool", "previous": {"link": "../benefits-of-a-knowledge-base-in-manufacturing-industry", "title": "Benefits of a Knowledge Base in Manufacturing Industry"}, "next": {"link": "../leveraging-ai-in-technical-manual-translations-cost-effective-solutions-for-modern-era", "title": "Leveraging AI in Technical Manual Translations: Cost-Effective Solutions for Modern Era "}}, {"title": "Benefits of a Knowledge Base in Manufacturing Industry", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Manufacturers face challenges with organizing and accessibility of the documents because keeping a record of them all takes some patience and experience resulting in inefficiencies and delays in production. \n\nThis blog will highlight the importance of a highly structured knowledge base and explore how it streamlines operations, enhances productivity, and fosters team collaboration.\n\n## Why is Knowledge-Based Required?\n\nA well-built knowledge base empowers employees with the right knowledge at crucial times and immediately provides solutions making manufacturing operations more streamlined.\n\nThe employees can easily benefit from the knowledge base as their guide to learn about the industry and how to bring the necessary revolution. It prepares them for the future, leading to continuous improvement and optimizing their workflows. As a result, the downtime reduces, and productivity enhances. \n\n## Benefits of a Knowledge Base in Manufacturing\n\nUsing a knowledge base in the manufacturing industry has various advantages. It helps the employees to make things faster and better.\n\n**First**, if a machine faces technical issues, a manual will be the first approach to resolve the problem before reaching out to the senior assistant. This helps consume less time when they can focus on the work without wasting any more time.\n\n**Second**, knowing the right ways to make things is super important. The knowledge base consists of the content regarding all the information, such as how they are built and how they can resolve it. This helps them to fix things in a much simpler way independently.\n\n## Organizing and Maintaining a Manufacturing Knowledge Base\n\nTo keep the information of manufacturing process and practices organized, easy to access, and keep the workflow streamlined. This requires putting things into articles, manuals, and data archives and giving them tags so they are easy to locate when information is needed.\n\nIn the case of resourceful things, adding distinct tags that describe what they're about helps when you want to look for something specific because it makes the search results better.\n\nConsistent changes in the document with the evolution of new materials, technology, gadgets, etc., will help your organization to be in the present and help with the revolutionized solutions. You can put someone in charge of this who will have to ensure everything is up to date. And it's not just them. Everyone can help by giving their thoughts and ideas to improve their knowledge base.\n\n## Improving Collaboration and Communication\n\nA knowledge base keeps the information in sync between employees and higher rankers. It works best for collaboration and team building, bringing everyone together at a manufacturing company. It is like a platform that helps people from departments communicate and collaborate effectively.\n\nThose who have used it have loved the results, and it makes production much more accessible and builds a learning curve in all the departments. People worked better and more smoothly. Teams collaboration improved, and they served their ideas to the best of their ability. This helped boost the growth production to make the minimum supervision among the team.\n\nOne example is **General Electric (GE)**. A multinational company that has built a lot of products, they have also created their knowledge base known as GE Global Research Center. It\u00e2\u20ac\u2122s the pillar of ideas, new technology, and how to use them effectively. Because they use this knowledge base, their researchers and engineers can work together efficiently, share what they know, and develop new and unique ideas for all their projects.\n\n## Using Statistics to Highlight Success\n\n**Effectively using statistical data helps show why a knowledge base is excellent for manufacturing enterprises.**\n\nYou can use graphs to show how productivity improves each year, charts to show how downtime incidents go down, and a pie chart to show fewer product mistakes.\n\nThese visual representations make it easy to see how helpful a knowledge base is for making things work smoothly and making everyone happy with the products. \n\n## Tips for Implementing an Effective Knowledge Base \n\nWhen implementing or enhancing the know-how available to manufacturers, industry experts, and practitioners, they must not forget the following points: \n\n* **Define clear targets:** Clearly outline your competencies' objectives and goals to ensure they align with your corporation's requirements.\n\n* **Involve move-practical groups:** Work with representatives from exclusive departments to accumulate various views and ensure an effective verbal exchange of expertise.\n\n* **Organize text efficiently:** Organize and label content material logically, making it easier for customers to navigate quickly and find relevant facts.\n\n* **Encourage consumer contributions:** Encourage a subculture of know-how sharing by having personnel contribute their abilities and insights to the information base.\n\n* **Update and constantly preserve: **Assign ownership and set up techniques to keep the knowledge base updated and accurate.\n\nBy following these suggestions, manufacturers can construct or improve their competencies to create better collaboration, enhance performance, and enhance product quality.\n\n## Overcoming Challenges\n\nDuring the Knowledge Base implementation process, common challenges arise. Remember techniques that include proper planning, effective alternate control, training and guidance, user adoption, continuous knowledge checking out, and refinement primarily based on user remarks to triumph over them. These techniques can help overcome obstacles and ensure effective implementation.\n\n## Conclusion\n\nUltimately, an information base performs a critical role in the production industry by facilitating collaboration, enhancing productivity, reducing downtime, and enhancing product quality. Manufacturers ought to admire the significance of information management and invest in growing or strengthening their statistical bases to be result-oriented, effective, and adaptable in an unexpectedly evolving enterprise landscape.\n\n[Docise](https://www.docsie.io/) fosters knowledge sharing amongst groups, encouraging a lifestyle of collaboration and innovation. Employees can share insights, guidelines, and satisfactory practices, leading to a regular getting to know the surroundings that benefit the whole group of workers and, in the end, contribute to the corporation's success.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_6UEju43mHXf8VMRJj/449ab254-52ce-2e85-374a-8bdfb6c0c5e9banner_7_1.jpg", "summary": "This blog will highlight the importance of a knowledge base in manufacturing industry and explore how it streamlines operations, enhances productivity, and fosters team collaboration.", "publish_date": "August 02, 2023", "categories": ["Product Management", "Technical Writing", ""], "status": 1, "path": "/blog/articles/benefits-of-a-knowledge-base-in-manufacturing-industry", "slug": "benefits-of-a-knowledge-base-in-manufacturing-industry", "previous": {"link": "../importance-of-knowledge-base-in-the-fintech-industry", "title": "Importance of knowledge base in the FinTech Industry"}, "next": {"link": "../5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool", "title": " 5 Ultimate Reasons To Choose Docsie As Your Help Authoring Tool "}}, {"title": "Importance of knowledge base in the FinTech Industry", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "In recent years, finance has given an entirely new role in the 21st century. FinTech refers to Financial Technology. It is the technological evolution in finance services through which finance transaction has become faster, easy, and cheaper. Through fintech, digital finance activities are at their peak. It has easy access and speedy transfer of funds. \n\nRecently, the FinTech sector has been the most advanced and developing worldwide. It is estimated that the Indian FinTech sector will provide revenue worth [$200 billion by 2030](https://economictimes.indiatimes.com/news/how-to/looking-for-a-job-in-fintech-sector-here-are-five-in-demand-skills-in-the-fintech/articleshow/100178315.cms?from=mdr). The Indian FinTech sector witnessed [a 14% share](https://www.investindia.gov.in/sector/bfsi-FinTech-financial-services#:~:text=Fintech%20Funding%20%26%20Valuation,sector%20in%20India%20in%202022.) of funding worldwide. However, FinTech is not as simple as it sounds because it requires expertise and continuous practice to upgrade the process. Let us discuss the importance of a Knowledge base in the FinTech Industry. \n\n## Importance of Knowledge Bases in FinTech\n\nKnowledge bases in FinTech refer to a group of collective information. It helps take any financial decision or can be referred to before taking any financial output. Knowledge base information is considered as it has stored data, judgments, and explanations of various other aspects of FinTech. \n\n*Knowledge base content in FinTech includes the following: *\n\n1. **Digital concept:** FinTech digital concept includes Mobile banking, Blockchain technology, cryptocurrency, digital transfer, and more. \n\n2. **Ongoing market trends and industry reports:** Data or information regarding the current market situation and overall industry reports of growth and possibilities. \n\n3. **Policies and Data Security:** It will look into the segments going on in the industry and make you aware of the changes in law or policy for data security and privacy in finance applications. \n\n4. **Case study:** Through a case study, one can look into the past FinTech solution and their effect at present. \n\n5. **FAQs:** Frequently Asked Questions have been the most effective FinTech solution to get answers from customers smartly. \n\n6. **Data Analytics:** It helps to perform the best in finance by comparing past data analysis with the present. \n\nIn FinTech Industry, the knowledge base has a broad image because without any records, data, or knowledge about FinTech and taking further steps is impossible. The knowledge base is in various formats like banking portals, websites, and data entries. This shares valuable information with the clients and shareholders to consider future decisions. \n\n## Advantages of Knowledge Base in FinTech: \n\nThe knowledge base in FinTech is utile at every stage of finance. It can be helpful to individuals, businesses, and organizations. All stages have their means and uses of the knowledge base in FinTech. It is handy in the decision-making process and provides a clear picture to stockholders. Let us see the advantages of the knowledge base FinTech. \n\n1. **Centralized Channel:** Through the FinTech knowledge base, information will be available smoothly, and it helps in making speedy decisions. Information regarding any finance solution is available in just a single click.\n\n2. **Timely update:** Through the knowledge base of FinTech, it will provide information time-to-time about any changes in FinTech law, design, or any new update.\n\n3. **Innovation and Recommendation:** Detail research can guide to generating new ideas for managing finance or can find any innovative way to update FinTech. \n\n4. **Customer support satisfaction:** Knowledge base FinTech include FAQs which help to solve customer queries and also help to develop business customer friendly. \n\n5. **Awareness in Competition:** FinTech is the latest developing concept worldwide, and everyone is associated with it. Through the proper knowledge base, one can see their competitor's vision of the future for FinTech. \n\n### Some of the effective features of knowledge base FinTech: \n\n**Im*portance of maintaining data security and privacy in a fintech knowledge base:** *\n\nFinTech includes the very private details of customers, so it is exceptional to secure Financial data. If one cannot protect such crucial data, it leads to misuse or hacking. \n\nIf one cannot maintain guided privacy, then they are liable for penalties under the General Data Protection Regulation. Through a knowledge base, hacking risks can be curtailed, and errors can be solved. \n\nBefore signing documents, customers always check the privacy and security provided to them. So companies with the best data privacy and security can win the trust of their customers as they feel safe and will not face any fraud. Data security and privacy not only benefit the clients or business but will also build the user's confidence in FinTech, and it will provide good sustainability in the future. \n\n## How FinTech has made its space in our routine: \n\nWe are already a user of FinTech, and we use financial technology once a day. Let\u00e2\u20ac\u2122s check it through the example of how FinTech has changed our life: \n\nIt can be seen that the majority of payments have nowadays happened via UPI or online banking. This is how FinTech is replacing the old method and attracting users towards safe, speedy, and easy finance transactions. \n\n### What is the Regulatory compliance of Knowledge base FinTech? \n\nRegulatory compliance is essential for FinTech as it evolves around the financial system through technology. It is a difficult and risky process as everything is through technology for smooth access regulator compliance is much needed for FinTech. \n\n* Privacy and data security \n\n* Know-your-customer \n\n* Financial transaction rules \n\n* Consumer protection \n\n* Laundering rights \n\n### How is Knowledge Base FinTech helpful to employees?\n\nKnowledge base FinTech includes all the detailed information regarding the data, Its policies, regulation, guidelines, and methods, which keeps employees updated timely and provide the right guidance to take action in the future. \n\n* Training and Development \n\n* Timely updates \n\n* Auditing \n\n* Search and Navigation \n\n* Access to Information\n\n### What Problems are Faced While Implementing Knowledge Base FinTech?\n\nInformation or leads in FinTech can change at any moment in this competitive industry, so maintaining regular updates is difficult. Still, it can be managed with a particular team just looking for timely updates. \n\nAs everyone in the department has access to FinTech, there are chances of duplication in applying the method, which may not be as effective as it seems, so it can be centralized, and only the decision-making team can lead to access to it. \n\nNot all employees can be adaptive to new technology, so it may be a time-consuming or slow process, but with user-friendly technology, this can be overcome. \n\n### How did FinTech work in Integration with AI and Chatbots? \n\nFinTech has been a blessing for AI and Chatbots because it has made the most complex thing easy to handle; Customer. Companies can now easily get their customer's feedback through chatbots and can solve things very easily. \n\nCompanies are providing 24/7 services to their clients for problem-solving or to clear their doubts. The main benefit of AI and Chatbots is that they are above the language barrier, so from any corner of the world and in any language, answers will be available.\n\n## Final Words\n\nThe Knowledge base in FinTech plays a vital role in the industry as it provides accurate information, policies, rules and regulation, and data. It provides all the information related to Financial Technology.\n\n[Docsie\u00e2\u20ac\u2122s ](https://www.docsie.io/)comprehensive analytical features are a door to valuable information like document performance and customer engagement. Moreover, the integration of AI has accentuated its accessibility making it the go-to place in the FinTech industry. It aims to provide the best and easy access to customers without any interruption. Through a knowledge base, companies can work smoothly, avoid future risks, and provide 24/7 services to clients.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_9M9fNyjtz1AbwYPYZ/4e46ad1f-bf3b-0ca1-07a6-e5c1d1112946banner_8.jpg", "summary": "", "publish_date": "August 02, 2023", "categories": ["Product Documentation", "Best Practices", "Technical Writing"], "status": 1, "path": "/blog/articles/importance-of-knowledge-base-in-the-fintech-industry", "slug": "importance-of-knowledge-base-in-the-fintech-industry", "previous": {"link": "../optimize-your-docsie-portal-for-seo", "title": "Optimize Your Docsie Portal For SEO"}, "next": {"link": "../benefits-of-a-knowledge-base-in-manufacturing-industry", "title": "Benefits of a Knowledge Base in Manufacturing Industry"}}, {"title": "Optimize Your Docsie Portal For SEO", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "In this virtual era, content plays a vital role in everyone's life, and having a well-optimized documentation portal is essential for attracting organic visitors and enhancing the overall visibility of your business. In this guide, we will discover the idea of optimizing your Docsie portal for SEO and delve into the various features and techniques that will let you attain higher search ratings. \n\n\n\n**By implementing these optimizations, you could improve your portal's discoverability, increase consumer engagement, and, ultimately, drive more qualified leads to your business.**\n\n## 1. Understanding Docsie Portal search engine optimization:\n\nDocsie portal search engine optimization enhances visibility and search engine ranking for documentation portals. It entails enforcing techniques and features to enhance organic search performance, attract visitors, and improve online presence. The ultimate goal is to increase discoverability, leading to advanced visibility and search scores.\n\n### Key features and functionalities for optimization\n\nDocsie has several features and functionalities that contribute to SEO optimization:\n\n1. **Deployment Configurations: **Docsie lets customers configure deployment settings, allowing them to personalize URL systems, area alternatives (subdomains or subdirectories), and model management. These configurations enhance search engine marketing by providing clean and consumer-friendly URLs, facilitating better indexing and crawling using SERPs.\n\n2. **URL Slugs: **Docsie allows you to create consumer-centric and descriptive URL slugs for every documentation web page. This feature enables search engines to recognize the content and context of the page, improving its chances of ranking higher in relevant search queries.\n\n3. **Language Management: **Docsie supports multilingual documentation, allowing corporations to create content material in many languages. This feature enhances search engine marketing by focusing on unique language-primarily-based search queries, expanding the portal's reach to a global audience.\n\n4. **Structured Data and Schema Markup:** Docsie facilitates the integration of structured data and schema markup, which provides additional information to search engines about the content and structure of the documentation. This enables search engines like Google and Yahoo giving wealthy snippets in search results, increasing visibility and click-through rates.\n\n5. **Localization: **Docsie provides automated content material localization on enterprise plans. This characteristic translates and deploys content material in multiple languages, allowing businesses to cater to unique geographic locations. Localized content improves SEO by focusing on nearby search queries and improving user enjoyment.\n\nBy leveraging those key features and functionalities, customers can optimize their Docsie portal for SEO, increasing visibility, driving natural traffic, and improving average search engine scores.\n\n## 2. Implementing Docsie Portal SEO Optimization\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_5KPzRCpduibwEtJvH/image10.jpg)\n\nTo improve the SEO performance of your Docsie portal, there are several key optimizations you may implement:\n\n1. **Deployment Configurations:** Customize your deployment settings to optimize SEO. This includes configuring URL systems, selecting subdomains or subdirectories, and handling version control. These configurations improve indexing, crawling, and overall search engine visibility.\n\n2. **Utilizing URL Slugs:** Use user-centric URL slugs for each documentation page. URL slugs are concise, descriptive, and easy to examine. They help search engines like Google and Yahoo understand the content and context of your pages, improving their probabilities of ranking better for applicable search queries.\n\n3. **Version Management: **Implement model manipulation on your Docsie portal. This allows you to create different documentation variations and preserve historical data. Proper version control ensures your portal stays organized, minimizes replica content, and avoids any poor impact on SEO scores.\n\n4. **Language Management:** If you have a global audience, leverage the language control characteristics offered by Docsie. This allows you to create multilingual content focused on precise language-based search queries. By catering to unique language choices, you may amplify your reach and enhance search engine optimization performance in diverse areas.\n\n5. **Subdomains or Subdirectories: **Docsie allows you to choose among subdomains and subdirectories for your portal. Evaluate your specific needs and consider elements like branding, website structure, and search engine optimization desires while making this selection. Both alternatives have benefits, so choose the one that aligns with your usual search engine optimization approach.\n\n## 3. Benefits of Docsie Portal Search Engine Optimization\n\nImplementing SEO techniques in your Docsie portal can yield several widespread benefits:\n\n1. **Increased Visibility in Search Engine Results: **By optimizing your Docsie portal for SEO, you improve its probability of appearing prominently in search engine results pages (SERPs). Higher visibility results in more organic site visitors as more users discover and click on your documentation while attempting to find applicable subjects or key phrases.\n\n2. **Enhanced User Experience and Engagement: **SEO optimizations often go hand in hand with improving consumer experience (UX). By optimizing your portal's content, structure, and navigation, you create a user-friendly environment that encourages visitors to explore your documentation further. This results in increased engagement, longer on-page durations, and a higher probability of customers finding the facts they want.\n\n3. **Targeted Localization for Global Audiences: **Docsie provides automatic content localization, allowing you to translate and deploy your documentation in several languages. By leveraging this selection, you could target unique geographic regions and cater to the preferences of diverse global audiences. This focused localization complements your search engine marketing efforts by making your documentation extra relevant and reachable to customers searching for their desired languages.\n\n4. **Leveraging Structured Data and Schema Markup: **Docsie supports the integration of structured records and schema markup. This allows you to offer additional context and statistics to search engines about the content of your documentation. By using established information, you may enhance your possibilities of performing in rich snippets, knowledge panels, and different visually attractive ways. These enriched search outcomes improve your click-through rates and overall visibility.\n\n## 4. How Docsie differs from other platforms\n\nDocsie stands out from other systems by imparting particular SEO optimization capabilities that cater to the desires of documentation portals. While Docsie might not have specific search engine marketing functions, it provides various functionalities that can be leveraged for optimization, which sets Docsie apart from its competitor.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_c9aQ0fLcnY9tLms8N/image2.jpg)\n\n1. **One outstanding feature is the capacity to customize URL slugs**. \n\nIt allows customers to create user-friendly and SEO-friendly URLs. This function enables the introduction-based URL customization to maintain ranking power and avoid redirects.\n\n2. **Docsie additionally gives version control using dropdown menus or static URLs** \n\nMaking sure that content updates do not negatively impact search engine optimization rankings.\n\n3. **Regarding photo optimization, Docsie allows the addition of meta descriptions to photos, enhancing accessibility and the user experience.** \n\nThe platform also mechanically scales image width and height based on device viewport length, optimizing image display for exclusive resolutions and contributing to a high-quality Page Experience. \n\nAdditionally,** Docsie supports schema markup, contributes to website map technology, and permits embedding Google Analytics tracking scripts in deployment configurations, imparting users comprehensive search engine optimization talents. **While other search engine optimization tools like Ahrefs, Moz, SEMRush, and Google Search Console can supplement Docsie's efforts, Docsie has several built-in functions that streamline search engine optimization inside the platform.\n\n## 5. Areas of Improvement and Future Plans\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_iXwhtuCJAJWu4z68l/image6.jpg)\n\nWhile Docsie provides valuable search engine optimization functions, there are always areas for improvement and plans to further enhance the platform's capabilities. Here are a few aspects we are currently considering:\n\n1. **Identifying Capacity-Demanding Situations: **As organizations develop and their documentation portals extend, it's essential to discover and address capacity-disturbing situations. This consists of optimizing server infrastructure, ensuring speedy load times, and coping with excessive traffic volumes without compromising performance. Docsie can offer a seamless experience even during peak usage durations by constantly monitoring and optimizing for capacity.\n\n2. **Limitations of Optimization:** Knowing and addressing any limitations of modern-day search engine optimization functionalities is crucial. This should include refining current capabilities, expanding customization alternatives, or incorporating new strategies based on evolving search engine algorithms and practices. Regular audits and updates ensure that Docsie keeps pace with the ever-changing search engine marketing landscape.\n\n3. **Strategies for Addressing Areas of Improvement:** Docsie has to actively search for customer remarks and address any pain factors or regions of development they identify. This may involve streamlining personal workflows, enhancing the consumer interface, enhancing documentation control strategies, or introducing new functions aligning with user needs and best practices for search engine marketing.\n\n4. **A Future Roadmap for Docsie's Search Engine Marketing Optimization: **Docsie has a clear roadmap for future SEO. This consists of plans to combine with outside search engine marketing equipment or services, expand superior analytics and reporting functions, provide greater customization options for metadata and structure data, or introduce AI-driven search engine marketing recommendations. \n\nBy consistently innovating and evolving, Docsie can stay at the forefront of SEO developments and provide a competitive edge to its customers.\n\n## 6. Informative Tone, Storytelling, and Call to Action\n\nWhen crafting a blog on optimizing Docsie Portal search engine optimization, it's vital to balance an informative tone, storytelling factors, and a compelling call to action. Here's how to gain that:\n\n1. **Informative and Engaging Tone: **Write concisely and authoritatively. Break down complex standards into digestible statistics that readers can grasp without difficulty. Use industry-specific phrases sparingly and provide reasons when necessary. Incorporate facts, information, and examples to guide your points and establish credibility.\n\n2. **Weaving Storytelling Elements: **Introduce storytelling elements to captivate readers and make the content relatable. Share real-life examples, fulfillment testimonies, or case studies of businesses that have benefited from Docsie's search engine marketing optimization. By weaving narratives into the blog, you can interact with readers emotionally and help them envision the capacity effect on their documentation portals.\n\n3. **Subtle Advertising of Docsie: **Incorporate subtle advertising of Docsie throughout the blog. Mention specific features and functionalities that contribute to SEO optimization and spotlight how they differentiate Docsie from other platforms. Avoid overtly promotional language and, alternatively, focus on showcasing the price and benefits Docsie provides to users in the context of SEO optimization.\n\n4. **Compelling Call to Action: **Conclude the blog with an effective call to action. Encourage readers to take the subsequent step by signing up for a trial, exploring the platform's SEO optimization skills, or searching for further information. Make the call to action concise, persuasive, and aligned with the blog's objectives.\n\nBy adopting all the above points, you can create a blog that no longer only educates and engages readers but additionally motivates them to take action and experience the benefits of Docsie's SEO optimization firsthand.\n\n## 7. Miscellaneous Information and Supporting Images\n\nTo further enhance your Docsie portal's search engine optimization, bear in mind the following miscellaneous records and supporting images:\n\n**1. Meta Descriptions for Improved Image Accessibility:** These descriptions provide alternative text that describes the content of the picture. Search engines do not forget these statistics while indexing your documentation, leading to higher visibility and a better consumer experience.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_oRAc1UUpnw9xaKAmY/image3.jpg)\n\n**2. Responsive Image Scaling for Optimal Display: **It ensures images are displayed successfully across distinct devices and screen sizes. This optimization is crucial for supplying a continuing persona and positively impacting your site's page experience, a critical factor in search engine ratings.\n\n**3. Broken Link Detection and Its Impact on Search Engine Marketing: **Utilize Docsie's discontinuous hyperlink detection function to identify and attach any damaged hyperlinks, ensuring your documentation stays error-free and navigable.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_mjAOvLbAP6cCSExKw/image9.jpg)\n\n**4. Automated Content Localization for International SEO: **Take advantage of Docsie's automatic content localization function, which interprets and deploys your documentation in several languages.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_7CNS8Zmob8QK3LTeq/image11.jpg)\n\n**5. Docsie contributes to Schema Markup: **By providing additional context and statistics about your documentation, you can improve your chances of appearing in rich snippets, knowledge panels, and other visual search results. These enhanced search outcomes increase your click-through rates and overall visibility.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_G97JKhh9CWl6vA6x4/image5.jpg)\n\n**6. Embedding Google Analytics Tracking Scripts: **This integration lets you accumulate important facts on user behavior, visitor data, and other key metrics. By analyzing this information, you may make information-driven choices to optimize your SEO techniques further.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_0yK8AfwaElnaj2iwx/image1.jpg)\n\n**7. Site Map Generation and Clear URL Structure: **Generate a website map for your Docsie portal to offer search engines a clear assessment of your documentation's shape and hierarchy. This facilitates the search engine's indexing of your content more effectively. Additionally, maintain seamless URL structures, which can be descriptive, concise, and user-friendly because it improves usability and search engine crawlability. Including relevant supporting images throughout the blog can enhance reader engagement and visible attraction. \n\nConsider incorporating screenshots of Docsie's functions, graphs depicting SEO performance enhancements, or illustrative pictures exhibiting the optimization strategies' effect.\n\n### Conclusion:\n\nOptimizing your Docsie portal for SEO is essential for improving visibility, engagement, and performance. Benefits include increased search engine visibility, enhanced user experience, targeted localization, and leveraging structure data. While Docsie offers search engine optimization capabilities, there are areas for development and future plans. This consists of addressing boundaries, figuring out limitations, and identifying capacity-demanding situations. By optimizing your Docsie portal, you can achieve higher rankings and maximize the impact of your documentation.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_MLts7SE0RiWrNIf89/196abe6e-2c15-9136-24d2-0ecbda7001e8optimize_your_docsie_portal_seo.jpg", "summary": "This article is all about how one can optimize Docsie Portal for SEO, in short, driving more qualified leads to your business.", "publish_date": "July 21, 2023", "categories": ["Product Management", "Technical Writing", ""], "status": 1, "path": "/blog/articles/optimize-your-docsie-portal-for-seo", "slug": "optimize-your-docsie-portal-for-seo", "previous": {"link": "../customer-onboarding-documentation-with-live-examples-best-practices-in-2023", "title": "Customer Onboarding Documentation with Live Examples - Best Practices in 2023"}, "next": {"link": "../importance-of-knowledge-base-in-the-fintech-industry", "title": "Importance of knowledge base in the FinTech Industry"}}, {"title": "Customer Onboarding Documentation with Live Examples - Best Practices in 2023", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Effective customer onboarding documentation plays a crucial role in ensuring customer success. Businesses frequently need help with the onboarding system, including miscommunication, confusion, and delays. However, nicely crafted documentation can help triumph over these boundaries and streamline onboarding. In 2023, staying updated with satisfactory practices in customer onboarding documentation will be vital to meet the evolving desires of clients. \n\nThis blog post will delve into the significance of consumer onboarding documentation, explore the challenges companies face, and offer examples of exceptional practices to facilitate a continuing onboarding method. By adopting those practices, agencies can enhance customer loyalty and accelerate their path to success.\n\n## Key Elements of Customer Onboarding Documentation\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_BPCTXoJlA4mrOSZoJ/image3.jpg)\n\nRegarding customer onboarding documentation, essential and critical components must be covered to ensure a smooth and successful onboarding procedure. \n\n* **Clear and Concise Instructions:** They are crucial in guiding customers through the various steps of starting. By providing step-by-step instructions, businesses can remove confusion and empower customers to efficiently and efficiently utilize their services or products.\n\n* **Troubleshooting guides:** These are another vital detail of onboarding documentation. They assist customers in conquering common challenges, demanding situations, or technical troubles they'll encounter. By providing troubleshooting answers in advance, companies can reduce frustration and enable customers to solve issues independently.\n\n* **FAQs (Frequently Asked Questions):** These are beneficial in addressing invaluable queries that arise during onboarding. Companies can proactively address capacity roadblocks and expedite onboarding by anticipating consumer issues and providing comprehensive answers. \n\n* Incorporating visible aids is also critical for robust onboarding documentation. Visual factors like tables, graphs, statistics, and snapshots can enhance knowledge and retention of information. Visuals smash down complicated ideas into digestible portions, making the documentation more attractive and user-friendly.\n\n* **In-app Assistance Interfaces: **An increasingly popular method. These provide contextual steering and support at once in the software interface, preventing users from navigating away to locate statistics. In-app assistance interfaces offer real-time help, reducing friction and enhancing the general onboarding experience. \n\n**Furthermore**, integrating no-code solutions for product tours can notably improve onboarding. These interactive excursions allow customers to explore the product's functions and functionalities hands-on, leading to better comprehension and faster adoption.\n\nBy incorporating those key elements into customer onboarding documentation, companies can make sure that customers have access to the facts they need in a layout that is clear, engaging, and effortlessly accessible. This results in a smoother onboarding procedure, high consumer satisfaction, and a higher likelihood of long-term customer fulfillment.\n\n## Where to Include Tables, Stats, and Photos\n\nStrategic placement of tables, statistics, and images inside customer onboarding documentation can substantially enhance knowledge and engagement. Here are a few recommendations on how to include these visual factors efficiently.\n\n* **Product Comparisons: **When introducing a couple of products or plan options, tables may be used to evaluate functions, pricing, and other applicable information. Placing a desk early in the documentation helps clients make informed selections based on their unique needs.\n\n* **Feature Highlights: **Highlighting essential functions and their advantages is vital for clients to understand the price proposition of the products or services. Utilise visual elements like bullet points or icons to draw attention to critical functions and accompany them with concise descriptions.\n\n* **Data-Driven Illustrations: **Stats and data-driven visuals are powerful for showcasing the impact or achievement of the product. For example, graphs or charts can demonstrate user growth, customer satisfaction ratings, or performance metrics. Place these visuals strategically within the documentation to provide evidence of the product's effectiveness.\n\n* **Step-by-Step Instructions:** Incorporating relevant images or screenshots alongside step-by-step commands can substantially enhance user comprehension. Visual aids assist customers in observing each motion visually and reinforce their knowledge of every action.\n\n* **Troubleshooting Sections: **In troubleshooting publications, visible elements like annotated screenshots or diagrams can help users identify and resolve issues. Highlighting specific regions or steps with accompanying visuals can make troubleshooting more intuitive and efficient.\n\nRemember, these visual elements' location should align with the encircling textual content and go with the flow logically. They must be used sparingly and purposefully, warding off overwhelming the documentation with immoderate visuals.\n\nOrganizations can create visually attractive and informative content by strategically placing tables, stats, and snapshots inside patron onboarding documentation. This enhances user engagement and comprehension and ultimately contributes to a successful onboarding experience.\n\n## Best Practises for Creating Effective Customer Onboarding Documentation\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_93bNqaQY9owuPt3aH/image1.jpg)\n\nCreating effective client onboarding documentation requires careful consideration and adherence to first-class practices. Here are a few actionable hints to make your documentation stand out in 2023:\n\n* **Consistency in Tone, Language, and Formatting: **Maintain a steady tone all through the documentation, aligning it with your brand voice and the intended target market. Use clean and concise language, avoiding technical jargon whenever feasible. Consistent formatting, consisting of headings, bullet factors, and numbered lists, complements readability and lets users quickly locate the statistics they want.\n\n* **Incorporate User Feedback and Iterative Improvements: **Actively look for customer comments and incorporate their tips to improve your documentation. Users' insights and studies can monitor regions where documentation may be missing or uncertain. Regularly evaluate and replace the content to ensure it remains applicable and consumer-centric.\n\n* **Knowledge Bases and Checklists: **Establish a complete expertise base as a central data repository for onboarding. A knowledge base lets customers, without difficulty, gain access to relevant articles, FAQs, and troubleshooting guides. Additionally, recall presenting checklists to manual customers through the onboarding system step-by-step, reducing the threat of missing important actions.\n\n* **Interactive and Multimedia Elements: **Consider integrating interactive factors like clickable prototypes, motion pictures, or interactive demos to interact with users during onboarding. These elements provide an arms-on experience and may be especially powerful in demonstrating complex features or workflows.\n\n* **Personalization and Segmentation:** Tailor your documentation to unique consumer segments or personas, addressing their particular needs and pain points. Provide focused content and examples that resonate with exceptional varieties of users, making the onboarding experience extra personalized and applicable.\n\n* By following those excellent practices, organizations can create customer onboarding documentation that is clear, customer-friendly, and impactful. This, in turn, leads to higher user satisfaction, faster adoption rates, and increased customer success.\n\n## Live Examples of Effective Customer Onboarding Documentation\n\nIn this section, we will showcase actual-life examples of businesses that have excelled in their customer onboarding documentation. These examples will offer insights into the key factors that make their documentation powerful and highlight how they comprise in-app assist interfaces, understanding bases, checklists, product tours, and the usage of no-code solutions.\n\n**Read this interesting article by **[ProductLed](https://productled.com/blog/best-user-onboarding-examples)**, where they studied 150+ brands on their boarding process.**\n\n### Example 1: Salesforce \n\nSalesforce, a renowned CRM platform, has implemented a sturdy customer onboarding documentation method. **They utilize in-app assist interfaces that provide contextual guidance to users as they navigate the platform. Salesforce's documentation includes exact articles, films, and interactive tutorials that cater to distinctive learning styles. **They also include checklists that users can follow to ensure they complete all vital steps through the onboarding technique. This complete method ensures that customers have a smooth and seamless onboarding experience.\n\n### Example 2: Zavvy \n\nZavvy, a software program automation platform, has leveraged no-code answers to enhance client onboarding documentation. **They use interactive product tours that exhibit the platform's competencies and guide users through the setup process. **Zavvy's documentation consists of a **knowledge base with targeted articles and FAQs,** allowing customers to quickly locate answers to their questions. **Additionally, they provide checklists that customers can comply with to ensure they correctly configure the platform.** Using no-code solutions, Zavvy has made its documentation user-friendly and handy for all users, regardless of their technical knowledge.\n\n### Example 3: Slack\n\nSlack excels in consumer onboarding documentation with a comprehensive knowledge base covering various topics. **Their person-friendly enterprise and search capability make it easy for customers to locate data.** In-app help interfaces provide contextual steering, providing tips based on consumer movements. **Interactive tutorials and video guides cater to exclusive getting-to-know choices. Checklists ensure users complete all vital setup steps.** By combining those factors, Slack creates a sturdy onboarding experience by providing access to statistics, contextual guidance, and an unbroken onboarding technique.\n\nThese examples reveal the effectiveness of incorporating in-app assist interfaces, expertise bases, checklists, product excursions, and no-code answers in customer onboarding documentation. By following these best practices, corporations can ensure that their customers have an impactful onboarding experience and are prepared with the necessary facts to triumph with their product or service.\n\n## Enhancing Customer Support and Engagement\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_6FSByYLtk6UgNuMO5/image4.jpg)\n\nAgencies can substantially improve customer service and engagement in onboarding by leveraging feedback forms, chat structures, and support tools. These tools function as vital channels for amassing insights and providing personalized assistance.\n\n**Feedback forms** play a critical role in understanding customers' stories and pain points through onboarding. By gathering remarks at exclusive levels, organizations can discover regions for development and make essential changes to improve the onboarding system. This feedback-driven technique guarantees that customers' voices are heard and their worries promptly addressed.\n\n**Chat structures** offer real-time communication and aid at some stage in onboarding. Businesprovidean offer live chat help to address purchaser queries, guide them through the onboarding adventure, and provide personalized assistance. This immediate and interactive communication helps construct, consider, and resolve troubles quickly and create a fantastic onboarding experience.\n\n**Support systems,** including ticketing structures or information bases, provide self-service sources for clients. These tools empower customers to discover answers to questions independently, reducing their reliance on direct guidance. Businesses can create comprehensive know-how bases covering common issues, FAQs, and troubleshooting guides, ensuring customers can access relevant facts whenever needed.\n\nTo enhance consumer engagement for the duration of onboarding, organizations can explore the idea of gamification. Gamification incorporates recreation-like factors, including demanding situations, rewards, and development tracking, into the onboarding technique. By making the onboarding experience more interactive and exciting, gamification can increase employee engagement, motivation, and knowledge retention.\n\nBy leveraging feedback forms, chat structures, support equipment, and gamification strategies, corporations can accumulate valuable insights, provide personalized help, and foster a sense of engagement at some point in the onboarding journey. These approaches contribute to a smoother onboarding experience, better customer satisfaction, and a higher chance of long-term achievement.\n\n## Conclusion\n\nThis blog post explored the importance of effective customer onboarding documentation in achieving consumer success. We highlighted the challenges faced by businesses during the onboarding procedure and emphasized the role of documentation in overcoming those limitations. Staying updated with high-quality practices in client onboarding documentation is vital in 2023 to meet evolving purchaser needs.\n\nWe mentioned key factors to encompass in patron onboarding documentation, including clear instructions, troubleshooting guides, FAQs, and visible aids. We also explored the strategic placement of tables, stats, and photos in the documentation to enhance comprehension and engagement.\n\nFurthermore, we offered actionable recommendations and excellent practices for creating adequate client onboarding documentation, including consistency in tone and formatting, incorporating personal comments and iterative upgrades, and utilizing expertise bases, checklists, and in-app assistance interfaces.\n\nMoreover, we showcased real-life examples of businesses that excel in client onboarding documentation, highlighting their key effectiveness factors. Using no-code solutions, these examples integrated product excursions, understanding bases, checklists, and interactive elements.\n\nImplementing best practices in customer onboarding documentation is critical for handing over higher patron stories. We encourage readers to apply this blog's insights and examples to their consumer onboarding strategies. \n\nBy incorporating elements that include product excursions, in-app assist interfaces, knowledge bases, checklists, comment forms, chat guides, and even gamification, agencies can enhance the onboarding experience, foster consumer satisfaction, and force long-term achievement.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_KsaY0NUmhtDsUImEx/442d2093-0c44-4d35-92cf-4040968c1304banner_5.jpg", "summary": "This blog post will delve into the significance of consumer onboarding documentation, explore the challenges companies face, and offer examples of exceptional practices to facilitate a continuing onboarding method.", "publish_date": "July 13, 2023", "categories": ["Product Documentation", "Documentation Portals", "Technical Writing"], "status": 1, "path": "/blog/articles/customer-onboarding-documentation-with-live-examples-best-practices-in-2023", "slug": "customer-onboarding-documentation-with-live-examples-best-practices-in-2023", "previous": {"link": "../what-are-webhooks-and-how-is-docsie-utilizing-them-to-its-benefit", "title": "What Are Webhooks, and How is Docsie Utilizing them to its Benefit?"}, "next": {"link": "../optimize-your-docsie-portal-for-seo", "title": "Optimize Your Docsie Portal For SEO"}}, {"title": "What Are Webhooks, and How is Docsie Utilizing them to its Benefit?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "In today's dynamic world of web development, a new game-changing feature known as webhooks is changing how applications interact. Imagine triggering actions in one application immediately whenever specific events happen in another. \n\nThat's what webhooks are for! These digital messengers enable real-time communication between web applications and deliver unparalleled speed. \n\nThis blog post will explore webhooks' essential role in modern web development. We intend to investigate their importance and application, especially in the context of the new Docsie features. Whether you're an experienced developer or new to the tech landscape, this comprehensive guide aims to thoroughly understand webhooks and how they can supercharge your web applications.\n\n### Understanding webhooks \n\n1. **Definition and Application **\n\nWebhooks are a relatively new concept in web development, acting as a bridge between web applications. A web browser is like a digital messenger that notifies one application of specific events in another. **Instead of actively querying data, webhooks enable you to instantly \"push\" information from one application to another as soon as a default event occurs. **\n\nImagine receiving a notification on your phone when a friend texts you. That's the power of webhooks - instantaneous and real-time communication between applications. \n\n1. **The role of real-time communication**\n\nWebhooks are essential in organising seamless, real-time verbal exchange among applications. When an event is triggered in the supplied software, consisting of growing a brand new file or updating an editorial, the internet browser sends a message of relevant information to a predefined URL within the utility they're constructed on.\n\nThis immediate record change allows applications to respond to events, allowing builders to automate actions and provide real-time updates. Whether for notifying crew members of report changes or connecting to external systems, the webhook offers the spine for instant and active conversation.\n\nWhen an event is induced within the supply utility, it sends a webhook request with event statistics to the calling page URL of the target utility. The target application then processes the payload and performs a described operation based on the received statistics.\n\nEssentially, webhooks are a powerful tool that allows event-driven workflows, provides actual-time communication and automation, and opens up a world of possibilities in modern internet development.\n\n1. **Key features of Webhook **\n\nWebhooks have several key features that offer seamless communication between packages. Let's delve into each item and understand what it means:\n\n**Payload: **The payload is the heart of the webhook and sends the specified information from the source application to the target utility. It usually contains information in some form, along with JSON or XML, and contextual facts about the event that triggered the webhook. \n\n**For instance**, when a new file is created within the supplied software, the payload can also encompass the file name, content, writer, and creation timestamp.\n\n**Event Triggers: **Event triggers are particular moves or activities in the supply application that cause a webhook. Webhooks are designed to reply to predefined occasions, including developing documents, deleting new entries, or making adjustments to the machine. Each event trigger corresponds to a particular movement in the goal utility.\n\n**Callback URLs:** The callback URL is the endpoint within the goal software wherein the payload is sent when the webhook is about. Once the payload is received utilising the target software, it can technique the records and take basic movements. \n\nThe callback URL acts as the client's coping mechanism, ensuring the message reaches its intended vacation spot. Let us seek advice from the following desk to outline the intervals:\n\n|Component|Description|\n|-|-|\n|Payload|Carries data from the source application to the target application, containing event-specific information.|\n|Event Triggers|Specific actions or occurrences within the source application that initiate the webhook.|\n|Callback URLs|The endpoint in the target application where the payload is sent allows data processing and action execution.|\nUnderstanding these features is essential to configure webhooks and preserve clear conversations between programmes. \n\n* **Webhooks and APIs **\n\n**Explanation of the difference **\n\nWebhooks and APIs are essential tools in modern network improvement, but they vary in how they speak and facilitate data exchange.\n\n**Webhooks are designed for server-to-server verbal exchange and comply with an event-driven method. **Those applications can push facts to any other software without considering a selected request. Whenever an event is precipitated in the source software, the webhook sends a message to the default URL inside the target application, which sends occasion-specific records. Webhooks work particularly well in real-time, providing on-the-spot updates and automating moves as events occur.\n\n**On the other hand, APIs (Application Programming Interfaces) are designed for consumer-server verbal exchange. **They are carried out through an express request that a client application sends to the server. The customer requests precise records or actions, and the server responds to the requested documents.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_F7W3rTqgrYeAVpKRo/image2.jpg)\n\n### Highlighting the value of event-driven conditions\n\nThe advantages of webhooks shine brightest in occasion-driven environments where the immediate reaction to events is essential. Unlike APIs, which require clients to search for new facts continuously, **webhooks eliminate the need for frequent queries.** This capability reduces useless server load and data sharing, making the webhook perfect for actual-time packages, inclusive of chat notifications, live updates, and IoT (Internet of Things) integration.\n\n### Comparative Chart: Webhooks vs APIs\n\nTo visually draw attention to the differences between webhooks and APIs, let's take a look at the following comparative chart:\n\n|Aspect|Webhooks|APIs|\n|-|-|-|\n|Communication|Server-to-server (Push-based)|Client-server (Request-based)|\n|Data Exchange|Event-driven, real-time updates|Explicit client requests|\n|Polling|Not required|Frequent polling may be needed|\n|Efficiency|Immediate response to events|Response time depends on the request|\n|Suitable Scenarios|Real-time updates, chat notifications, IoT|Data retrieval, client interactions|\n**In summary, the webhook excels in event-related situations, presenting instantaneous conversation and eliminating the need for ongoing balloting. **On the other hand, APIs are ideally suited for clear patron-server communication and fact retrieval. Webhooks and APIs have particular strengths and weaknesses; their differences allow builders to select the best tool for their needs.\n\n### Implementing Webhooks with Docsie\n\n**Webhooks in Docsie Recently**\n\nDocsie introduced an interesting new script with webhooks. This integration provides a wealth of opportunities to increase productivity and enable diversification on the platform. Docise significantly speeds up the real-time verbal exchange through Webhooks and allows seamless records to alternate among applications.\n\n**Productivity and Automation**\n\nIntegrated webhooks allow Docsie users to streamline their file workflow like never before. Docsie can immediately notify teams and stakeholders of recent events using the energy of occasion-driven communication, ensuring everyone is always on the same page. In real-time, innovation is a breeze, and cohesion reaches new heights.\n\nAdditionally, webhooks in Docsie allow integration with external systems, opening up a world of opportunities. Whether developing documentation, undertaking control tools, or automating content publishing to different platforms, webhooks allow effortless go-platform integration and reduce guide duties.\n\n### Potential use cases for Webhooks in Docsie \n\n**Real-time updates:** With webhooks, team members can receive instant notifications in communication channels like Slack or Microsoft Groups whenever a document is created or updated in Docsie. This keeps everyone updated on the latest changes and fosters a collaborative environment. \n\n**External System Integration:** Webhook facilitates seamless integration with external systems, such as project management tools, customer relationship management (CRM) systems, or marketing systems, so that whenever a new transaction is added to Docsie, it can stimulate spontaneity in the project management mechanism, which will make the team more organised and productive. \n\n**Automated publishing:** Webhooks can be used to automate the publishing of documents on various platforms. For example, approving new product guidelines in Docsie can trigger an update of papers on the company website, ensuring consistency across platforms. \n\n### Establishing webhooks in Docsie \n\nSetting up webhooks in the Docsie platform is a simple process. Here is a step-by-step guide to help you get started: \n\n**Step 1: Navigate to Webhooks:** \n\nConfiguration First, log in to your Docsie account and go to the Settings section. Then go to Workspace and select Webhooks. \n\n**Step 2: Add a New Webhook**:\n\nIn the Webhooks configuration menu, click the \"Add webhook+\" button to start the configuration process. \n\n**Step 3: Define the Webhook Context:**\n\nSpecify the goal platform from supported options within the configuration menu: Slack, Mattermost, Microsoft Teams, or Custom. Next, pick out the event triggers that have to activate the webhook. You can select multiple events consistent with the webhook depending on your needs.\n\n**Step 4:** **Provide the Callback URL:**\n\nEnter the callback URL of the target application to which the payload might be sent when the net browser is hooked up. Ensure that the goal software is configured to receive and process webhook requests.\n\n**Step 5: Save and check: ** \n\nAfter filling in the information, keep the webhook settings. You can check the configuration by triggering it occasionally and verifying that the goal software receives the payload efficiently.\n\n### Prerequisites and Requirements\n\nBefore putting webhooks in Docsie, ensure your target software supports webhooks and can handle incoming webhook requests. Additionally, ensure you have the necessary permissions and access rights to configure webhooks on the Docsie platform.\n\n**Webhook sets up great practices:**\n\nTo get the most out of webhooks in Docsie or another application, check out the following splendid practices below:\n\n**1. Safety: **Set up stable connections with HTTPS packages to encrypt webhook payloads and protect sensitive records.\n\n**2. Reliability: **Implement error-control mechanisms and retries to make certain the successful shipping of webhook requests even in the event of a quick failure.\n\n**3. Webhook authentication: **To affirm incoming webhook requests, use webhook authentication mechanisms such as personal tokens or HMAC signatures.\n\n**4. [Monitoring and Logging:](https://middleware.io/blog/what-is-log-monitoring/)** Monitor webhook activity and log relevant information to screen the achievement and overall performance of the webhook integration.\n\n**5. Throttle Requests:** Use request throttling to control the sending of webhook requests to avoid overloading the target utility.\n\n**6. Test in staging surroundings:** Test the webhook thoroughly or look at the surroundings before sending it to production.\n\n**Benefits of Webhooks inside the documentation enterprise**\n\nAdopting the Web within the documentation enterprise may have significant advantages, including improved productivity, multiplied productiveness, and decreased manual effort. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_mkSOApRMBEIRTv4ft/image1.jpg)\n\n[Source](https://img.freepik.com/free-photo/e-mail-global-communications-connection-social-networking-concept_53876-123795.jpg?w=900&t=st=1688548904~exp=1688549504~hmac=2be90ef94f789cbec18390b86b22cb43f33d76c0dd7764cecc2bc9b8c338c363)\n\nSome records and case research illustrate the benefits of using the Web:\n\n**According to a study by Zapier, agencies that integrate webhooks into their workflow revel in a 30% discount in guide information entry, increasing productivity and saving time.**\n\n**A software programme development enterprise case study confirmed that webhooks in their subscription technique reduced content material update delays by 50% and improved team communication.**\n\nIn conclusion, combining webhooks with the Docsie platform opens up a world of multiplied productivity and automation. By imparting actual-time updates, facilitating integration with external structures, and providing seamless verbal exchange among programmes, webhooks empower users to simplify their record workflows and acquire better overall performance and efficiency. You can climb better.\n\n### Examples of Webhook Integrations \n\n**Webhook integration popularity **\n\nWebhooks in Docsie enable seamless communication with popular applications and services, enhancing collaboration and data exchange between systems. Popular webhook integrations include: \n\n**Slack:** Get real-time notifications in Slack whenever a new document is created or updated in Docsie, ensuring teams stay informed and can collaborate effectively. \n\n**Microsoft Teams:** Integrates with Microsoft Teams to provide immediate updates on document changes, facilitating smooth organisational communication. \n\n**Trello:** Automatically work with Trello cards when new content or versions are added to Docsie, giving you greater project control. \n\n**Use case studies examples**\n\nReal-time collaboration: Webhooks enable instant notifications on communication platforms like Slack, keeping teams updated on document changes in real time. \n\nAutomated Project Management: Integrating Trello with other project management tools automates project creation and processing based on updates created in Docsie. \n\n### Conclusion\n\nIn conclusion, webhooks play an essential role in modern web development, allowing real-time communication and data to be easily exchanged between applications. With the new Docsie feature, webhooks improve productivity and automate document workflows.\n\nReal-time innovation and collaboration. \n\nAutomation and task control.\n\nSeamless integration with massive packages. \n\nStreamline your document workflow and growth productiveness. Try the webhooks function in [Docsie today ](https://help.docsie.io/view-and-manage-integrations/what-are-webhooks/)and revel in a new high-overall performance experience for your subscription technique.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_m04DV8imyNv6X2sU6/142c4f42-36fa-7e71-f791-a77ea80fbf1bwhat_are_webhooks__and_how_is_docsie_utilising_them_to_its_benefit.jpg", "summary": "In this blog we are talking about What are Webhooks, and how is Docsie utilising them to its benefit?", "publish_date": "July 07, 2023", "categories": ["Technical Writing"], "status": 1, "path": "/blog/articles/what-are-webhooks-and-how-is-docsie-utilizing-them-to-its-benefit", "slug": "what-are-webhooks-and-how-is-docsie-utilizing-them-to-its-benefit", "previous": {"link": "../archbee-pricing-vs-slab-pricing-vs-docsie-pricing-a-comprehensive-comparison", "title": "Archbee Pricing vs Slab Pricing vs Docsie Pricing: A Comprehensive Comparison"}, "next": {"link": "../customer-onboarding-documentation-with-live-examples-best-practices-in-2023", "title": "Customer Onboarding Documentation with Live Examples - Best Practices in 2023"}}, {"title": "Archbee Pricing vs Slab Pricing vs Docsie Pricing: A Comprehensive Comparison", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Documentation plays an important role in the success of any organisation. It enables teams to collaborate, share knowledge and streamline business processes. With so many documentation platforms available, choosing the right one for your specific needs is important. \n\nIn this blog post, we'll compare three popular platforms: **Archbee, Slab, **and **Docsie**, focusing on their key features, ease of use, and pricing structure. Eventually, you'll clearly understand which platform best suits your documentation needs.\n\nUnderstanding the pricing structure of these platforms can help individuals, groups, and businesses make informed decisions based on specific needs and budget constraints. While there is no doubt about the products, services and integration offered by a subscription centre, pricing is often the deciding factor for many potential users.\n\nIn this comparison, we will dive into the pricing models of those three, examining their various pricing positions, policies, and additional costs. By providing a detailed analysis of each platform's pricing structure, we have established our aim is to give readers a clear understanding of the investment required and the value they can achieve in return. \n\n*So, let us dive into pricing models from **Archbee, Slab, Docsie, **and most for your needs. Let us empower you to choose the right subscription method.*\n\n## Archbee Pricing\n\nArchbee offers four pricing plans that vary according to different user types' needs. These include the Free, Starter, Growth, and Enterprise Plans. Each pricing plan includes various features and limitations, such as: \n\nThe free plan offered by Archbee is an excellent choice for users with basic software documentation requirements. It's free of cost and is suitable for individuals, freelancers or small teams.\n\nThe Starter plan is designed for small to medium-sized teams with standard documentation requirements. It offers collaboration and customisation options to manage and distribute documentation easily.\n\nThe Growth Plan is the most popular and tailored for users requiring advanced features and full branding options. It's suitable for larger teams and organisations with specific integration requirements and advanced knowledge management needs.\n\nThe Enterprise Plan is designed for large deployments and provides advanced security and API integrations.\n\n## Slab Pricing\n\nSlab is a modern, easy-to-use knowledge management platform that helps teams manage and share their knowledge efficiently. It offers 4 four pricing structures that vary according to different users' needs. Each pricing plan incorporates various features and limitations, e.g.\n\nThe free system allows small groups or individuals to get started with basic knowledge management features for free.\n\nThe group system is designed for unlimited users and offers advanced features and capabilities. Suitable for growing teams requiring additional functionality and collaboration strategies. \n\nThe workflow is designed for organisations with advanced requirements. Provides enhanced products and services to meet the needs of larger groups.\n\nProject management is suitable for larger organisations with complex expectations and detailed requirements. It provides highly customisable features and dedicated support to meet the unique requirements of enterprise-level customers.\n\n## Docsie Pricing\n\nThe Free Plan is perfect for hobby projects or simple documentation needs.\n\nThe Standard Plan, also known as the \"Startup Plus\" plan, is designed for startups who need to add more content to their documentation.\n\nThe Premium Plan, also known as the \"Small Team\" plan, is suitable for companies that are serious about their documentation.\n\nThe Enterprise Plan, also known as the \"**Business**\" plan, is designed for teams with a large number of documents and the need for efficient management.\n\n### Organization Plan\n\nFor pricing and details of the Organization Plan, it is recommended to contact the [z](https://www.docsie.io/demo/). This plan offers advanced features, such as hosting the knowledge base on-premise or in a private cloud environment, SAML/SSO, dedicated support, automatically generating documentation at scale, and requesting customisation to the Docsie instance.\n\n|Features|Free Plan|Standard Plan|Premium Plan|Enterprise Plan|\n|-|-|-|-|-|\n|Public & Private Knowledge Base|1|\u2714\ufe0f\u00b8|1|Unlimited|\n|Custom Domain with SSL|1|\u2714\ufe0f\u00b8|3|\u2714\ufe0f\u00b8|\n|Unlimited Articles and Versions|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Books of content|5|10|Unlimited|Unlimited|\n|Unlimited Languages|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Use existing templates|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Upload images, gifs|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Manage Documentation Projects|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Publish Knowledge Base to Docsie Portal|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Embed Knowledge Base into your website|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Import from Word|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Import from HTML|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Max file upload size|15 MB|30 MB|50 MB|250 MB|\n|Upload limit|1 GB|30 GB|50 GB|100 GB|\n|File manager| |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Upload Videos| |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Password Protect Docs| |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Use Google Analytics| |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Publish up to 3 knowledge bases| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Custom domains| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|In-App Help Widgets| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Product Tours| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Unlimited content| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Automated Translations| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Knowledgebase Customization and Branding| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Advanced JWT Token Authentication| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Support with migration| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Use Custom Javascript| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Access to Docsie API| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Unlimited knowledge bases| | | |\u2714\ufe0f\u00b8|\n|Unlimited custom domains| | | |\u2714\ufe0f\u00b8|\n|Unlimited manuals, tours, and docs| | | |\u2714\ufe0f\u00b8|\n|Customise Documentation Export| | | |\u2714\ufe0f\u00b8|\n|AI-powered \"Ghost Translations\"| | | |\u2714\ufe0f\u00b8|\n|Support with knowledge base customisation| | | |\u2714\ufe0f\u00b8|\n|Host on-premise or private cloud| | | |\u2714\ufe0f\u00b8|\n|SAML/SSO| | | |\u2714\ufe0f\u00b8|\n|Dedicated support| | | |\u2714\ufe0f\u00b8|\n|Automatically Generate Documentation at Scale| | | |\u2714\ufe0f\u00b8|\n|Request customisation to Docsie instance| | | |\u2714\ufe0f\u00b8|\nDocsie is the ideal online knowledge base for hosting user guides. It's fully web-based, with a built-in editor and seamless publishing to the web. Invite your team, collaborate on documents, and embed dynamic content using Markdown. You can also collect feedback from users automatically and view screen recordings of their sessions to improve your documentation continuously.\n\n[Get started for free](https://app.docsie.io/try/lp/?email=) (we can't wait to see your user guides!)\n\n### That's not it:\n\nDocsie Markdown Editor distinguishes itself from other editors with its unique features: \n\n1. **A rich text editor with Draught.js: **Docsie combines an intuitive block-style editor with the power of Draught.js to provide a user-friendly Markdown editing experience. \n\n2. **What you see is what you get:** The editor ensures that the formatting you see during editing is exactly what you would see in the final exported markdown document. \n\n3. **Software integration: **Docsie offers easy integration with a variety of software platforms, allowing you to use built-in Google forms to enhance your markdown documents, collect information, and sharpen your documents. \n\n4. **More options: **Have the freedom to publish your Markdown documents in a variety of formats, including embedding them on your website with simple code snippets. \n\n5. **Simplicity and humour:** The Docsie online Markdown editor is designed to be user-friendly, making the process of creating and editing Markdown documents a pleasant experience. \n\nWith Docsie Markdown Editor, you can enjoy the benefits of a versatile and intuitive tool for creating and managing your Markdown documents. Docsie is an end-to-end documentation management platform businesses use to create web-based FAQs, product docs, user guides, help docs and user manuals. The platform features customer-centric collaboration, extensive embedding, tailored translations, and powerful publishing at your fingertips.\n\n[Start onboarding](https://app.docsie.io/onboarding/) today, and deliver delightful digital documentation with Docsie!\n\n## Comparison and Analysis\n\n|Feature|Slab|Archbee|Docsie|\n|-|-|-|-|\n|Free Plan|Up to 10 users|Up to 3 members|1 Public & Private Knowledge Base|\n| |Basic functionality|Up to 3 spaces|1 Custom Domain with SSL|\n| | |Custom domain|Unlimited Articles and Versions|\n| | |Basic branding|5 Books of content|\n|Team Plan|Unlimited users|5 members included|Unlimited Languages|\n| |Enhanced features|Unlimited readers|Use existing templates|\n| | |Unlimited Spaces & docs|Upload images, gifs|\n| | |Enhanced branding|Manage Documentation Projects|\n|Business Plan|More advanced requirements|Unlimited Spaces & docs|Publish Knowledge Base to Portal|\n| |Additional features and functionality|Unlimited readers|Embed Knowledge Base into the website|\n|Enterprise Plan|Tailored for large-scale organizations|5 members included|Import from Word|\n| |Highly customisable features|Unlimited readers|Import from HTML|\n| |Dedicated support|Unlimited Spaces & docs|Max file upload size: 250MB|\n| | |Everything in the Scaling plan|Upload limit: 100GB|\n| | |SAML integration|File manager|\n| | |Public API Access|Upload Videos|\n| | |Print to PDF|Password Protect Docs|\n| | | |Use Google Analytics|\n| | | |Publish up to 3 knowledge bases|\n| | | |Custom domains|\n| | | |In-App Help Widgets|\n| | | |Product Tours|\n| | | |Unlimited content|\n| | | |Automated Translations|\n| | | |Knowledgebase Customization|\n| | | |Advanced JWT Token Authentication|\n| | | |Support with migration|\n| | | |Use Custom Javascript|\n| | | |Access to Docsie API|\n| | | |Unlimited knowledge bases|\n| | | |Unlimited custom domains|\n| | | |Unlimited manuals, tours, and docs|\n| | | |Customise Documentation Export|\n| | | |AI-powered \"Ghost Translations\"|\n| | | |Support with knowledge base customization|\n| | | |Host on-premise or private cloud|\n| | | |SAML/SSO|\n| | | |Dedicated support|\n| | | |Automatically Generate Documentation at Scale|\n| | | |Request customisation to Docsie instance|\nNow let's explore the strengths and weaknesses of each platform's pricing structure: \n\n### Slabs: \n\n**Strengths:**\n\n* It offers a free program with basic functionality, making it accessible to small groups and beginners. \n\n* It offers pricing policies for groups of varying sizes and needs, from small groups to large enterprises. \n\n* Provides advanced features and functions for the business. \n\n* Dedicated support is available for Enterprise customers. \n\n* Allow on-premise or private cloud hosting for added security and control. \n\n**Weaknesses: **\n\n* The limitations of an open system, such as large numbers of users, can restrict scalability for growing teams. \n\n* Some advanced features are only available in more expensive programs and may give way to smaller, budget-constrained organisations. \n\n### Archbee:\n\n**Strengths: **\n\n* It offers a free plan with basic functionality, allowing small groups to get started at no cost. \n\n* Offers pricing plans for groups of all sizes, and all plans include unlimited spaces and vouchers. \n\n* Team and Business settings allow customisation and branding of domains. \n\n* SAML integration adds security authentication. \n\n* It provides a public API for integration with other tools and systems. \n\n**Weaknesses: **\n\n* The free plan is limited to three members and may not be enough for larger groups or organisations. \n\n* Some advanced features, such as SAML integration and API access, are only available on the more expensive systems. \n\n* Customisation options for branding and domains are limited to the Team and Business settings. \n\n### Docise: \n\n**Strengths: **\n\n* It offers a free public and private knowledge program suitable for small businesses or private use. \n\n* It offers a variety of pricing policies, including scaling policies, catering to groups of varying sizes and needs. \n\n* It comes with a wide range of features such as custom domains, knowledge embedding websites, and importing from different formats. \n\n* It provides options for protecting documents with passwords and the use of Google Analytics. \n\n* It also supports automatic translations and AI-powered \"ghost translations\" for multilingual documents.\n\n**Weakness:**\n\n* Free systems are the only public and private knowledge, which can be limiting for large or multiple projects. \n\n* Some advanced features, such as importing Word or HTML, and accessing the Docsie API, are only available on more expensive systems. \n\n* Some features, such as on-premise or private cloud hosting and document export customisation, require an Enterprise configuration. \n\n* Dedicated support is for Enterprise customers only. \n\nIt's important to note that these strengths and weaknesses are based on the pricing structure and may not include all of the features and limitations of each platform. You should carefully review each platform's features and limitations before deciding based on your specific needs and priorities.\n\n### Conclusion\n\nChoosing the right documentation platform is important for knowledge sharing and efficiency within your organisation. Archbee excels in versatility and version control, Slab offers simplicity and powerful collaboration, while Docsie focuses on user experience and comprehensive documentation capabilities. Consider the size of your team, the specific documentation you need, and your budget when considering each platform's pricing structure. Use their free program to try different products and see which fits your needs best. Making the right decision can ensure easy document management, increased productivity, and improved knowledge sharing within your organisation.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_InW2R7r0svGZ7OlI8/df19029c-3259-7c33-4d5e-d1a72ac326afarchbee_pricing_vs_slab_pricing_vs_docsie_pricing_a_comprehensive_comparison.jpg", "summary": "A in-depth price analysis of documentation platform like Archbee, Slab and Docsie. Moreover why people should opt for Docsie!", "publish_date": "July 04, 2023", "categories": ["Documentation Portals"], "status": 1, "path": "/blog/articles/archbee-pricing-vs-slab-pricing-vs-docsie-pricing-a-comprehensive-comparison", "slug": "archbee-pricing-vs-slab-pricing-vs-docsie-pricing-a-comprehensive-comparison", "previous": {"link": "../document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms", "title": "Document360, Gitbook, and Docsie: Pricing and Feature Analysis of Documentation Platforms"}, "next": {"link": "../what-are-webhooks-and-how-is-docsie-utilizing-them-to-its-benefit", "title": "What Are Webhooks, and How is Docsie Utilizing them to its Benefit?"}}, {"title": "Document360, Gitbook, and Docsie: Pricing and Feature Analysis of Documentation Platforms", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "The demand for efficient and organised documentation processes is steadily increasing in today's fast-paced digital world. Three popular platforms in this space are **Document360, Gitbook, **and** Docsie**.\n\nAll three are comprehensive documentation solutions designed to simplify creating, managing, and publishing documentation. These platforms provide a range of features, such as collaborative editing, version control, and integrations with popular development tools.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_dCXy0B1FjqL8Kp4YM/image6.jpg)\n\nRegarding pricing, each platform offers different plans tailored to organisations' varying needs and budgets. Comparing the pricing structures of these platforms can help organisations make informed decisions based on their specific needs and budgets. Let\u00e2\u20ac\u2122s dive right into this!\n\n## Feature Comparison for Documentation Platforms:\n\n### Key features: \n\nYou can compare these documentation platforms based on key features for a feature analysis to help decide which platform could be used for what requirements. The following features will be used for this analysis:\n\n* **Collaborative Editing: **\n\nAllows multiple users to work on the same document simultaneously, facilitating collaboration and real-time updates.\n\n* **Version Control: **\n\nEnables tracking and management of document revisions, ensuring easy access to previous versions and maintaining an audit trail.\n\n* **Integrations: **\n\nIntegration with popular development tools and platforms to streamline workflows and enhance productivity.\n\n* **Customisation: **\n\nThe ability to tailor the documentation platform to match the organisation's branding and style guidelines.\n\n* **Analytics and Insights: **\n\nProvides data and metrics to understand user engagement, document usage, and performance.\n\n|Features|Document360|Gitbook|Docsie|\n|-|-|-|-|\n|Collaborative Editing|Yes|Yes|Yes|\n|Version Control|Yes|Yes|Yes|\n|Integrations|Extensive|Limited|Wide Range|\n|Customisation|High|Limited|Moderate|\n|Analytics and Insights|Robust|Basic|Available |\n### Detailed Comparison:\n\n*The following is a detailed description of the feature comparison between Document360, Gitbook, and Docsie as presented in the table:*\n\n**1. Collaborative Editing:**\n\nAll three platforms, **Document360, Gitbook, and Docsie**, offer collaborative editing capabilities. This feature allows multiple users to work on the same document simultaneously, promoting collaboration and facilitating real-time updates. \n\nWith collaborative editing, teams can collaborate seamlessly, making edits, adding comments, and discussing changes in real-time. This ensures efficient teamwork and helps maintain accuracy and consistency in the documentation.\n\n**2. Version Control:**\n\nVersion control is crucial for documentation platforms; all three platforms excel in this area. Document360, Gitbook, and Docsie provide version control functionality, allowing users to track and manage document revisions effectively. \n\nThis feature enables easy access to previous versions of documents, making it simple to revert to an earlier version if necessary. It also helps maintain an audit trail, providing transparency and accountability for document changes.\n\n**3. Integrations:**\n\nIntegrations are significant in streamlining workflows and enhancing productivity within documentation platforms. Document360 offers extensive integrations, allowing seamless connections with popular development tools and platforms. \n\nGitbook provides limited integrations, which may still cover essential integrations but may have fewer options compared to Document360. \n\nDocsie, on the other hand, offers a wide range of integrations, ensuring flexibility and compatibility with various tools and services. Depending on an organisation's specific requirements, the availability and extent of integrations can significantly impact the overall efficiency and effectiveness of the documentation process.\n\n**4. Customisation:**\n\nCustomisation is another essential aspect to consider when evaluating documentation platforms. Document360 stands out in terms of customisation, offering high levels of flexibility to tailor the platform to match an organisation's branding and style guidelines. \n\nGitbook provides limited customisation options, which might be sufficient for some organisations but may have restrictions on complete branding alignment. \n\nDocsie offers moderate customisation capabilities, falling between the extensive customisation options of Document360 and the more limited customisation of Gitbook. The ability to customise the documentation platform ensures a consistent and cohesive brand experience for users and reinforces the organisation's identity.\n\n**5. Analytics and Insights:**\n\nAnalytics and insights provide valuable data and metrics to assess the performance and effectiveness of documentation. Document360 offers robust analytics capabilities, providing comprehensive insights into user engagement, document usage, and performance metrics. \n\nGitbook provides basic analytics functionality, offering a basic level of data to understand user interactions and document metrics. \n\nDocsie offers analytics capabilities, although the specific extent and depth of analytics may vary. Analytics and insights enable organisations to identify areas of improvement, optimise content, and make data-driven decisions to enhance their documentation processes.\n\nBy carefully considering the features offered by each platform, organisations can evaluate which platform aligns best with their specific documentation needs. Whether it's the need for extensive integrations, customisation options, or robust analytics, comparing these features across Document360, Gitbook, and Docsie enables organisations to make informed decisions and choose the most appropriate documentation platform for their requirements. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_cvMJ9nmLPsOy26ZQP/image9.jpg)\n\nDocsie is an end-to-end documentation management platform that helps businesses to create web-based FAQs, product docs, user guides, etc. The platform offers features like customer-centric collaboration, tailored transitions, extensive embedding, and powerful presentations.\n\n## Pricing Comparison for Documentation Platforms:\n\nPricing considerations are crucial for businesses and individuals when choosing a documentation platform. It directly impacts budget allocation, return on investment (ROI), and the affordability of the selected solution. Pricing considerations allow organisations to evaluate the cost-effectiveness of a platform with its features and capabilities. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_JHmd8Cj48NNHkWxxt/image5.jpg)\n\n**For individuals**, the pricing determines the feasibility of utilising a documentation platform within their personal or freelance projects. Analysing and comparing the pricing structures of **Document360, Gitbook, **and **Docsie **will help users make informed decisions based on their financial constraints and requirements.\n\n### Pricing Comparison:\n\n|Pricing Plan|Document360|Gitbook|Docsie|\n|-|-|-|-|\n|Starter|$39/month|Free|Custom Pricing|\n|Professional|$79/month|$8/user/month|Custom Pricing|\n|Enterprise|Custom Pricing|Custom Pricing|Custom Pricing|\n### Detailed Comparison:\n\nThe following is a detailed comparison of the pricing structures of Document360, Gitbook, and Docsie:\n\n## 1. Document360:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_wqEPSGK43QOQUcxwL/image4.png)\n\n*Document360 offers transparent pricing with three main plans:*\n\n* **Starter Plan:** Designed for small teams and startups, the Starter Plan provides basic features and is priced at $39/month.\n\n* **Professional Plan:** The Professional Plan offers advanced features geared towards growing teams and is priced at $79/month.\n\n* **Enterprise Plan:** Tailored for large organisations with extensive documentation needs, the Enterprise Plan provides custom features and pricing.\n\n### 2. Gitbook:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_vRr6JOSnFwhLvuP7O/image8.png)\n\n*Gitbook offers pricing options based on the number of users. They have three main plans:*\n\n* **Free Plan:** Designed for individuals or small teams, the Free Plan offers basic features for up to three users.\n\n* **Pro Plan:** Suitable for growing teams, the Pro Plan provides additional features and is priced at $8/user/month.\n\n* **Enterprise Plan:** Customised pricing for large organisations with advanced requirements.\n\n### 3.Docsie:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_tyYU1bzAlDhsnsvPF/image2.png)\n\n*Docsie provides a flexible pricing model based on specific requirements: *\n\n* They offer custom plans tailored to individual needs, allowing users to choose features and pay accordingly. \n\n* Users can contact Docsie directly to discuss their needs and negotiate pricing. \n\n* This pricing model is the most economical till now due to the customisation. \n\nBusinesses and individuals can assess the affordability and value each platform offers by considering the pricing structures of **Document360, Gitbook, **and **Docsie.** Evaluating the plans, features, and customizability helps make an informed decision that aligns with the available budget and the specific needs of the documentation project. Custom pricing is very economical and beneficial for the users. \n\n## Free v/s Paid Plan Services for Documentation Platforms:\n\nAll three platforms, Document360, Gitbook, and Docsie, offer free plans alongside their paid options. These free plans allow users to explore the platforms' basic features and functionality without cost.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_qFrxC7Bny6t21YksT/image7.png)\n\n### Features and Limitations of Free Plans:\n\n**1. Document360 Free Plan: **\n\nThe Document360 Free Plan provides access to essential features such as collaborative editing, version control, and basic analytics. However, it may have limitations regarding storage capacity, the number of team members, and customisation options. Advanced features and premium support are typically available only in the paid plans.\n\n**2. .Gitbook Free Plan: **\n\nGitbook's Free Plan offers basic features, including collaborative editing, version control, and basic analytics. However, it may limit the number of team members, storage capacity, and customisation options. Advanced features like integrations and advanced analytics are usually part of the paid plans.\n\n**3. Docsie Free Plan: **\n\nThe Docsie Free Plan provides access to core features, including collaborative editing and version control. However, specific limitations, such as a cap on the number of documents, team members, or storage capacity, may exist. Advanced features and additional support options are generally available in the paid plans.\n\n### Free Plan Services Comparison:\n\n|Features|Document360|Gitbook|Docsie|\n|-|-|-|-|\n|Collaborative Editing|Yes|Yes|Yes|\n|Version Control|Yes|Yes|Yes|\n|Storage Limitations|Yes|Yes|Yes|\n|Team Member Limitations|Yes|Yes|Yes|\n|Customisation Options|Limited|Limited|Limited|\n|Advanced Analytics|No|No|No|\n### Paid Plan Services Comparison: \n\n*To further compare the platforms, let's outline the features and additional benefits of the paid plans:*\n\n* **Document360 Paid Plans: **\n\nThe paid plans of Document360 offer additional features such as advanced analytics, integrations with third-party tools, increased storage capacity, custom branding, and priority support. They provide enhanced flexibility, scalability, and customisation options for organisations with varying needs and requirements.\n\n* **Gitbook Paid Plans: **\n\nGitbook's paid plans often include features like advanced integrations, enhanced storage capacity, custom domains, advanced analytics, and priority support. These plans cater to growing teams and enterprises, providing advanced functionalities to optimise the documentation workflow.\n\n* **Docsie Paid Plans: **\n\nThe paid plans of Docsie generally offer expanded storage capacity, unlimited documents, advanced integrations, custom branding, and priority support. They are designed to meet the needs of organisations requiring extensive documentation capabilities and customisation options.\n\nBy comparing the free plans and the additional benefits offered by the paid plans, users can assess the value and suitability of each platform according to their specific requirements and budget constraints.\n\n## Limitations of Document360 and Gitbook: A comparison with Docsie- \n\nThere are various limitations of these documentation platforms that hinder their usage. Let's look at some of them in detail for Document360 and Gitbook. \n\n### 1. Limited Customization: \n\nDocument360 and Gitbook may have limitations in terms of customisation options. Users may need help aligning the platform with their branding and style guidelines, leading to a lack of visual consistency.\n\n### 2. Integrations: \n\nWhile Document360 and Gitbook offer integrations with third-party tools, they may have limitations regarding the number and range of available integrations. This can hinder seamless workflows and productivity for users who rely on specific devices.\n\n### 3. Comparison Table:\n\n|Features|Document360|Gitbook|\n|-|-|-|\n|Customisation |Limited|Limited|\n|Integration|Limited|Limited|\n### Solutions Provided by Docsie:\n\n*Docsie platform addresses the limitations faced by Document360 and Gitbook users through its unique features and functionalities:*\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_MPlm2cEJ5Qq2XYRPQ/image1.png)\n\n**1. Extensive Customization: **\n\nDocsie offers extensive customisation options, allowing users to align the platform with their branding and style guidelines. It enables users to create a cohesive, branded documentation experience, enhancing the organisation's identity. Even the pricing model is custom-made for plans.\n\n**2. Wide Range of Integrations: **\n\nDocsie provides a wide range of integrations with various tools and services. This ensures seamless workflows and productivity, enabling users to connect their documentation platform with the tools they rely on for efficient collaboration and project management.\n\nIt offers users a more comprehensive and flexible documentation platform by addressing the limitations of limited customisation and integrations. Its extensive customisation options allow for a consistent and branded experience, while the wide range of integrations enhances productivity and facilitates seamless collaboration. \n\nWith Docsie, users can overcome the challenges faced by Document360 and Gitbook, achieving a tailored documentation solution that meets their specific needs.\n\nIt is a comprehensive online knowledge base platform offering an ideal hosting solution for user guides. It operates entirely on the web, providing a user-friendly built-in editor for effortless content creation and seamless publishing to the web. \n\n**Wi*th Docsie, you can:***\n\n* Easily invite your team members to collaborate on documents, leveraging the power of Markdown to embed dynamic content. \n\n* Additionally, Docsie automatically gathers valuable feedback from users, allowing you to improve your documentation continuously. \n\n* With the added advantage of viewing screen recordings of user sessions, Docsie empowers you to enhance your knowledge base and deliver exceptional user experiences.\n\n### Conclusion:\n\nIn conclusion, comparing **Document360, Gitbook, and Docsie **has provided valuable insights into each platform's features, pricing, limitations, and unique offerings. **He*re are the key points discussed:***\n\n* Documentation platforms play a vital role in efficient and organised documentation processes.\n\n* Document360 offers extensive customisation options, robust analytics, and transparent pricing plans.\n\n* Gitbook provides a user-friendly interface, version control, and affordable pricing options.\n\n* Docsie offers flexible pricing, extensive integrations, and a customisable platform.\n\nBased on your specific requirements, it is recommended to evaluate the features and limitations discussed in this comparison carefully. Most of you would prefer to keep your documentation tasks simple, and Docsie is the \"**best platform\" for you**. From pricing to amazing features and integrations, Docsie has it all for your end-to-end documentation needs. \n\nUltimately, it is important to explore each platform further, considering your individual needs, budget, and desired functionalities. The provided comparison serves as a starting point, but further research and evaluation will help you make an informed decision.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_gCA6nXVyY6VgUXRCb/e5b6b31d-310a-1263-6efe-5ec9d7a4132abanner_1_1.jpg", "summary": "A Comprehensive Comparison on Document Platform like Archbee Pricing vs Slab Pricing vs Docsie Pricing", "publish_date": "July 04, 2023", "categories": ["Documentation Portals"], "status": 1, "path": "/blog/articles/document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms", "slug": "document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms", "previous": {"link": "../coda-vs-notion-vs-docsie-a-deep-dive-feature-comparison", "title": "Coda vs. Notion vs. Docsie - A Deep Dive Feature Comparison"}, "next": {"link": "../archbee-pricing-vs-slab-pricing-vs-docsie-pricing-a-comprehensive-comparison", "title": "Archbee Pricing vs Slab Pricing vs Docsie Pricing: A Comprehensive Comparison"}}, {"title": "Coda vs. Notion vs. Docsie - A Deep Dive Feature Comparison", "author_name": "Tal F.", "author_email": "tal@doscie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "At a glance, Coda and Notion are very similar: both are workspaces that support databases, note-taking, documentation, workflow management, and data organization.\n\n### But there are key differences that make them suitable for different teams.\n\nWe've included Docsie in this comparison because it\u2019s a tool that shares functionalities with both Notion and Coda, but covers use cases where the two fall short: in creating robust knowledge bases and company wikis.\n\nWe tested all three apps and read hundreds of opinions on Reddit, G2, and Capterra. We compared the tools in eight areas that users talk about the most:\n\n* Pricing\n\n* Support\n\n* Automation\n\n* Integrations\n\n* Ease of use\n\n* Database features\n\n* Documentation features\n\n* And knowledge management\n\n**Let me save you some time\u2026 If you\u2019re looking for an easy-to-learn knowledge management app, check out Doc[sie. I](https://www.docsie.io/)t\u2019s free for up to 3 users, and unlimited guests can view the data!***\n\n## Comparison Summary: Coda vs Notion vs Docsie\n\n![Comparison Summary: Coda vs Notion vs Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Gbzf0Ht5p4WkGyDEu/60d26fd0-6fa7-6315-b28c-77bb52071fcdimage.png)\n\n## Docsie vs Coda vs Notion: Documentation Features\n\n**Docsie is best for creating documents, and Notion leads Coda with its editor**\n\n![Docsie ](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_6jS1lrlw2jakRtTSS/7a1e10d0-7ff4-3e9a-c8a8-e95fe8681bb6image.png)\n\n**Notion and Coda use \"blocks\" while Docsie is more intuitive**\n\nNotion and Coda both have editing features that rely on building blocks, which allow you to add headers, images, videos, text, etc.\n\n![Notion and Coda ](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_K8EhYKmEzzXLlzyED/464be919-c7e6-ee02-2712-4199de0eb4fc4.png)\n\nThe difference is that Coda starts working slowly when dealing with large documents. And Notion flows more naturally when writing since it started as a note-taking tool.\n\nMeanwhile, Docsie is more like a WordPress editor \u2014 with a more intuitive user experience. Like Notion and Coda, it also gives you all the editing functionality you need but focuses more on ease of use with features like shortcuts.\n\n![WordPress editor](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_QLNiJSTmyFVr34Hpw/dcb6f484-1df4-27ca-62c4-bb02c74f4f525.png)\n\n**Docsie has the best sharing & client access**\n\nNotion and Coda both let you manage access internally by assigning roles with admin tools, or externally by sharing them on the internet.\n\nDocsie uses a similar system but also lets you password-protect pages and share articles with readers on knowledge portals or website embeds.\n\n**Coda has minimal version control, Notion shows change history, and Docsie has rollback and access permissions**\n\nCoda offers minimal version control, which can\u2019t help with questions like \"when was the last time this page changed?\" or \"what changed?\"\n\nNotion provides change history with the enterprise plan, but it allows only rollbacks, so it works more like a backup than actual version control.\n\nMeanwhile, **Docsie has powerful version control features.**\n\nInstead of rollbacks, all of your previous article versions are available in the book. You can designate one as the \u201ccurrent version\u201d and decide if you want to show old versions to users. That means you have complete control of what you show to your readers and how you version your documents.\n\n**Docsie has powerful content embeds**\n\nAnother difference between Coda, Notion, and Docsie is that Docsie allows [19 content embeds](https://portals.docsie.io/docsie/docsie-documentation/docsie-integrations/?doc=/content-embeds/google-forms-in-docsie/&v=2.0.0&ln=en) that work seamlessly in your articles. That means you can use the full functionality of apps like Google Sheets, Google Docs, Loom, Google Maps, GitHub Gists, and many more.\n\n**Winner:** [**Docsie**](https://www.docsie.io/). It\u2019s the perfect blend of features and ease of use to create beautiful digital documentation.\n\n![Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_ijClMNPejkT6AcQlq/3cff1420-b57a-6a94-c90f-d718f52f61856.png)\n\n## Notion vs Coda vs Docsie: Knowledge Management\n\n**Docsie has all you need in one package, Notion and Coda are customizable but can get complex**\n\n**Docsie has an intuitive organization structure, while Coda and Notion let you create your own**\n\n![Coda and Notion](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_WRgZM09XbYbBphN3g/b1cb0869-6f67-3a9e-0d4d-833833ed56faimage.png)\n\nDocsie uses an intuitive knowledge organization structure.\n\nIt uses \u201cshelves\u201d that contain \u201cbooks\u201d, which can be organized into \u201csections\u201d. The books contain articles, previous versions, and articles in other languages.\n\n**Docsie works just like a library, and it\u2019s easy to understand.**\n\n\n![Docsie 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_taaK2xC3oGVlfbB6u/d5272e81-1fcf-649b-0943-f68f125596407.png)\n\nCoda and Notion, on the other hand, rely on nested pages. It\u2019s intuitive and you can create any structure you want. But it can get confusing quickly if you\u2019re nesting subpages more than 3 layers deep.\n\n**Coda\u2019s search is clunky, Docsie and Notion easily surface the right information**\n\nLarge organizations often have problems finding data in Coda. Its search isn\u2019t as advanced as Notion\u2019s or Docsie\u2019s because it doesn\u2019t surface pages as results, only data.\n\nMeanwhile, Notion and Docsie are more user-friendly because they search across pages and all data. Docsie also lets you filter articles by language.\n\n**Winner:** **Do[csie**](https://www.docsie.io/), since it uses a very intuitive & scalable organization structure and a powerful search that lets you navigate your documents quickly.\n\n## Notion vs Docsie vs Coda: Pricing & Value for money\n\n**Notion offers best value for money, Docsie is most affordable for knowledge management, Coda is pricey**\n\n![Docsie being affordable for knowledge management](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_ToSMUdd9b8bQxXq6O/769d7d69-0a9d-1c93-23d3-d2824a986423image.png)\n\n### Free plan comparison\n\n**Coda** offers a free plan for an unlimited number of team members. The number of table rows is limited to 1000 across all your tables. The number of objects in the doc is also limited to 50. Objects include pages, tables, views, buttons, controls, and Formulas. So if you want to manage a team with Coda, you\u2019ll quickly exceed the free pricing plan limits.\n\n**Notion**\u2019s free plan doesn\u2019t limit the number of blocks you can use, but it\u2019s made for only one person. You can add 5 guests, but you can\u2019t manage access for them.\n\n**Docsie** has a free plan for up to 3 accounts and you get to show your documents to unlimited guests. But it has a file upload limit and you can manage 5 books and 1 shelf (though with unlimited articles).\n\n### Paid plan price comparison\n\n**On the paid plan, every app lets you share documents with guests for free.** So prices essentially depend on how many team members have editing access.\n\n[**Coda**](https://coda.io/pricing) charges $10/month/user for the \u201cPro\u201d and $30/month/user for the \u201cTeam\u201d plan.\n\n[**Notion**](https://www.notion.so/pricing) charges $4/month/user for the \u201cPersonal Pro\u201d and $8/month/user for the \u201cTeam\u201d plan.\n\n[**Docsie**](https://www.docsie.io/pricing/) has three flat-fee pricing plans based on team size and features.\n\n\n![Personal Pro](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_c5RDZVCv35TAPYDrP/7d646eed-dd46-d9ca-3fb2-3edac01eaefcimage.png)\n\n**What to go with if the price is your biggest concern**\n\n**Go with Notion if:**\n\n* You\u2019re only looking for a free personal productivity platform. (Free plan)\n\n* You want to provide your team with powerful personal workspaces, but don\u2019t need strong collaboration tools. (Personal Pro plan)\n\n* You need an all-in-one workspace with over 25 members (Team plan)\n\n**Go with Docsie if:**\n\n* You need a collaborative platform with up to 15 editors (Startup Plus/Small Team plans)\n\n* You\u2019re a team of any size that needs a specialized app for knowledge base/SOP management \u2014 Docsie isn\u2019t much more expensive than Notion but it has better features for these use cases\n\n**Go with Coda if:**\n\n* You need a team workspace with more database/automation features than Notion\n\n* The lack of key knowledge base management features and high price aren\u2019t problems for you\n\n**Winner**: Either **Do[csie**](https://www.docsie.io/) or **No[tion**](https://www.notion.so/). If you need a dedicated SOP knowledge base, go with Docsie. If you need a general productivity workspace, go with Notion.\n\n## Coda vs Docsie vs Notion: Customer Support\n\n**Coda and Docsie have the best customer support, while Notion is still catching up**\n\n![Coda and Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_cCccYMWpvSFtStVar/5515627e-1c86-1910-d840-530861b6e3e1image.png)\n\nCustomer support is tough to judge.\n\nIt wouldn\u2019t be fair to base it on a single experience. So we\u2019ve gone over the latest reviews and opinions on Reddit, G2, and Capterra to compare the three based on what users say.\n\n**Notion\u2019s customer support is still catching up**\n\nNotion used to rely on its community for support.\n\nIt only started investing in a proper support team recently. Users say their support doesn\u2019t provide good technical help, and quickly sends you to engineers for such issues. And engineers usually say they\u2019ll fix it in the next version.\n\n![Coda and Docsie Image 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Zc6no9VdccJBm78Q1/badb84b7-f421-feec-f6a5-b0cc60e4e4518.jpg)\n\n![Coda and Docsie Image 2](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_arYfHgXKSqyItecO9/70a571c4-f7d4-ba02-a41d-df9dba82f4dd9.jpg)\n\n**Coda has great customer support**\n\n[Many Coda users](https://www.g2.com/products/coda-coda/reviews?utf8=%E2%9C%93&filters%5Bkeyphrases%5D=support%20team&order=g2_default&filters%5Bcomment_answer_values%5D=) praise their support team for the fast response times and how easy it is to work with.\n\n![Coda 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_L3h5NDTOx7T4H6yKS/6ebda287-cbc3-357a-728a-ffdb0fdbe03410.jpg)\n\n![Coda 2](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_PyDZVl8IRsMaZMyXx/b4a516c7-f699-5f32-9009-b49b283b5dee11.jpg)\n\n**Docsie\u2019s customer support is \u201cprofessional, responsive and well organized\u201d**\n\nOur team is always ready to help if you encounter any issues with Docsie. But it\u2019s best if you take it directly [from our users](https://www.g2.com/products/docsie/reviews?utf8=%E2%9C%93&filters%5Bcomment_answer_values%5D=&filters%5Bkeyphrases%5D=customer%20support&order=g2_default):\n\n![Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_wt0iJ06KpLkaATys9/1dca9037-f99a-b339-f84d-e16f1f9b30be12.jpg)\n\n![Docsie 2](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_gOfQNDuAopOXxJZmO/596dc7e8-2dca-8115-5794-3ec872d923d113.jpg)\n\n**Winner:** [Coda](https://coda.io/) and [Docsie](https://www.docsie.io/): for their quick (technical) support.\n\n## Coda vs Notion vs Docsie: Database Features\n**Coda is most powerful, Notion is for visualization, and Docsie allows you to embed Google Sheets**\n\n![Docsie-Coda](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_13TNnIbQ7OYsubsAI/54dd4e37-3864-a62f-2859-fefca1ed835eimage.png)\n\n**Notion is the king of visualization\u2026**\n\nNotion\u2019s table capabilities are extensive. You can create different \u201cviews\u201d like\n\n* List,\n\n* Table,\n\n* Board,\n\n* Gallery,\n\n* Calendar,\n\n* And timeline.\n\nYou make them by creating a new page with the selected view. Then you can also embed them on other pages.\n\n**But Coda\u2019s functions are wa*y b*etter than Notion\u2019s**\n\nCoda has similar database features as Notion.\n\nBut it also has conditional formatting and calculations, making it as robust as Google Sheets.\n\n![Notion](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Lx9cKNSIm8lNlGA9H/1bebbbb3-8e7f-72d1-17aa-a06945e3edaf14.jpg)\n\nOn top of that Coda has integrated functions that remind of a true programming language. If you're tech-savvy, they'll feel intuitive and easy. And you can add them *anywhere*, not just in tables.\n\n![Coda Integration functions](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Voln5A5F6XDlzUZkl/76b858e2-6310-dffb-46c7-f0825f41e78415.jpg)\n\nFor example, here\u2019s something that\u2019s trivial to do in Coda but a huge pain in Notion: If I want to count the number of rows in a spreadsheet with Status matching \"TODO\".\n\nIn Coda, this is as trivial as creating a formula: =MyTable.CountIf(Status=\"TODO\"). In Notion, you would have to create a new related database, link elements together, add a rollup field containing label text then use a convoluted formula like length(replaceAll(replaceAll(prop(\"Status\"), \"TODO\", \"*\"), \"[\\^*]\", \"\"))).\n\n**Docsie lets you embed Google Sheets**\n\nDocsie allows the creation of spreadsheets much like Notion, but it doesn\u2019t allow as many different views in its editor, nor does it have powerful functions like Coda. However, the workaround is that Docise allows Google Sheets embeds, with their full functionality.\n\n**Winner:** **[Coda**](https://coda.io/) for power users that want to replace Google Sheets.\n\n## Notion vs Coda vs Docsie: Apps And Integrations\n\n**Coda offers more native integrations than Notion, Docsie focuses on knowledge base functionality**\n\n![Docsie Functionality](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_oMD9vlGvaPuY0cOtt/dd0aabe5-3e88-3177-8aa5-e89322d4f6f3image.png)\n\nCoda is the best option if you need integrations across many apps. It offers *o[ver 300 native integrations*](https://coda.io/gallery?page=11&filter=packs), making it impossible not to integrate with your tech stack. Notion, on the other hand, focuses only on the essentials with its [36 native integrations](https://www.notion.so/integrations/all).\n\n**Docsie Approaches App Integrations Differently Than Notion Or Coda**\n\nDocsie\u2019s motto is \u201cknowledge base functionality first\u201d allowing you to directly [embed other apps\u2019 content](https://portals.docsie.io/docsie/docsie-documentation/docsie-integrations/?doc=/content-embeds/&v=2.0.0&ln=en) into your articles. For example, it allows you to edit Google Docs directly on your knowledge portals, without having to open another browser tab or app.\n\nDocsie also has native integration with **GitHub, GitLab, BitBucket, and Zapier** \u2014 so it\u2019s easily integrable with your business processes.\n\n**Winner: [Coda**](https://coda.io/), because of the sheer quantity of native integrations.\n\n## Coda vs Notion vs Docsie: Pros & Cons\n\n### Coda Pros & Cons\n\n![Coda Pros & Cons](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Wl2GZ9HiSFPj4xQH7/dff98869-d4cc-b515-e962-c2e72e43e0f1image.png)\n\n### Notion Pros & Cons\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_XmsifVBPdY9YdnIOv/b1b93820-6ada-d03d-2c2e-1c33b7a3d64fimage.png)\n\n### Docsie Pros & Cons\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_q5oG4LBrLsHd3kY6o/fb42e323-3075-1bcd-c26d-33176ab38f5dimage.png)\n\n## Final Verdict: Notion vs Coda vs Docsie\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_kPBShLpDPmRI5Q2xy/2eadb3f0-af11-2e39-f274-4f628033b9edimage.png)\n\nGreat apps aren\u2019t great because they have a bunch of features.\n\nThey\u2019re all about solving a user need by hitting the sweet spot between usability and feature set.\n\n\n![Features](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_G1agSf4EZ0watMJ6A/385616a2-d341-0af2-14af-a4089452a1bb1.png)\n\n### Use Coda If:\n\n* You need to do many table operations\n\n* You want to use formulas for advanced calculations and automation\n\n* You\u2019re an enterprise or mid-sized team that needs a workspace for single-project tracking\n\n![Coda Usage](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_zW1zFUNRzvRS8I9fp/c45a4993-a65b-ecf6-8d96-a9a9fc5fd41f2.png)\n\n### Use Notion If:\n\n* You need a project management app for personal use or a productivity app\n\n* You need a good visual representation of your data and information\n\n* You\u2019re a solopreneur, a small, or mid-sized team in need of a workspace\n\n\n![Docsie Usage 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_up2m33igEV8JBw547/78a0be75-0e8a-e1a3-116d-df95c4d897123.png)\n\n## Use Docsie If:\n\n* You want to easily create beautiful & functional docs\n\n* You need an easy-to-manage collaborative knowledge base platform\n\n* You want to create SOPs, wikis, manuals, product documentation, and datasheets\n\n*Click [here ](https://www.docsie.io/)to try out Docsie today!*\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_xS8S1iHstS24GtJoS/4b7c4dff-b4e2-f1f0-442d-559074353911image.png", "summary": "We've included Docsie in this comparison because it\u2019s a tool that shares functionalities with both Notion and Coda, but covers use cases where the two fall short: in creating robust knowledge bases and company wikis.\n", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/coda-vs-notion-vs-docsie-a-deep-dive-feature-comparison", "slug": "coda-vs-notion-vs-docsie-a-deep-dive-feature-comparison", "previous": {"link": "../12-amazing-tips-when-putting-together-a-technical-guide-to-engage-your-readers", "title": "12 Amazing Tips when putting together a technical guide to engage your Readers"}, "next": {"link": "../document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms", "title": "Document360, Gitbook, and Docsie: Pricing and Feature Analysis of Documentation Platforms"}}, {"title": "12 Amazing Tips when putting together a technical guide to engage your Readers", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Technical writing is one of the mind-boggling jobs out there, as the writer has to elucidate hi-tech information in an understandable and clear manner to the audience.\n\nThe technical posts shouldn\u2019t be too complicated to grasp, drawn out, or grammatically incorrect. And sometimes, it is quite a tedious job to find good technical guides that are simple and clear to read.\n\nYour technical writing can be in any form, such as\n\n* An instruction or user manual\n\n* Training course book\n\n* Product descriptions\n\n* Whitepapers\n\n* Product manuals\n\n* Reference guides\n\n* Annual reports, and much more\n\nIn this rapidly evolving digital era, technical writers must leverage certain strategies to accomplish the true engagement of readers. Indeed, it is a huge challenge!\n\nHence, in this post, we will provide you with some amazing tips and tricks to engage your readers when writing technical guides:\n\nIf you are looking to hire a technical writer or are [technical writer](https://www.developersforhire.com/technical-writers#hiring-guide) looking for remote work, see [Technical writer jobs available on Jooble](https://jooble.org/jobs-technical-writer-remote).\n\n## Main objectives of a Technical Writer\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_K9C0MKI3LgOVvRHIC/56aae035-c94c-f464-32cc-f7811ec34cdeimage.jpg)\n\n### 1. Know the Audience\n\nAnalyze the target audience and accordingly, the technical writers must decide the style, tone, length, and format of their writing.\n\nWithout knowing the persona of your audience, you may end up writing too simple or overly complicated technical posts. And, we don\u2019t want to do that.\n\nOne must try to strike a perfect balance between insightful, knowledgeable, and understandable delivery of information.\n\n### 2. Readability\n\nReadability is one of the key factors to engage your technical readers, as the readability score is what decides how accessible your post really is. Readers must not find it hard to navigate through your technical guide or grasp the level of language used.\n\nWriters must try to inculcate user-friendly language with optimal style and format that\u2019s informative yet simple.\n\n### 3. Accuracy\n\nStatistics, facts, and claims in the document must always be cross-checked and backed by evidence or study reports cited from reliable sources. Otherwise, the information provided may lose its authenticity and reliability in the public.\n\nTo achieve the above-mentioned objectives, the tech writer must leverage the following strategies:\n\n* Convey the technical information in a simple, crystal clear manner, such that even a non-technical audience can understand it.\n\n* Use techniques and tools that hone the technical content provided.\n\n* Effectively lay out the technical suggestions, ideas, notions, views, and observations in a strategic sequence.\n\n* Use the right tone of vocabulary with a precise structure to illustrate reports, documents, or presentations.\n\n## 12 Best Tips to apply when writing a Technical Guide to Engage your Readers\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_CDo3jPQUeYxiW9peG/e2f448b6-580d-4a86-4cca-f34aaea0a88eimage.jpg)\n\n### 1. Analyze the expertise of your audience\n\nTechnical guides must be informative and insightful. When writing such content, the writer needs to analyze how much the audience already knows about the technical notions related to the topic.\n\nThere\u2019s no need to interpret subjects that your audience is already well-versed with. By the same token, it isn\u2019t logical to skip notions that your audience may not have a basic understanding of. Both ways, your audience is likely to lose interest or find your tech guide either too complex or unnecessarily long-winded.\n\nThe key here is to analyze the foundational knowledge and capabilities of your audience and then provide them with the information that\u2019ll build a solid foundation about the subject and be educational at the same time.\n\n### 2. Deep Research\n\nWriting technical content calls for comprehensive research and accurate piece of information backed with correct statistics or facts. This is what gives weight and value to your technical content; hence it is the most crucial factor to engage your readers.\n\nExecute detailed analysis of the context and technical information, such as:\n\n* Gathering information related to all the technical aspects of the subject including scope, features, design process, specifications, legal frameworks, etc.\n\n* Study legal contracts and their requirements. The technical content must comply with the regulatory standards that are applicable. Hence, make sure to keep up with the legal requirements.\n\n* Analyze the target audience and tailor your content as per the understanding and requirements of your target group of users. This includes various aspects such as graphics, level of language, output media type, readability, complexity level, etc.\n\n### 3. Structure of representation\n\nWhen imparting technical knowledge in the form of guides or manuals, the structure and format play a vital role.\n\nTechnical guides are as it is a bit complex to understand; hence you don\u2019t want to inculcate more complexities in the structure. Developing engagement with such content becomes difficult.\n\nTo deliver value to your audience, the writer must consider how to structure the content the way they would like to engage with it.\n\n### 4. Visuals and Graphics\n\nUsing tech-related images that are visually attractive yet informative will not only tactically break the content but also engage your readers.\n\nThe attention span of present-day readers seems to be short. Hence, a technical guide with images will make your content easier to navigate, and flowy and help you break lengthy blocks of text.\n\nLikewise, don\u2019t go overboard with too many images as it may overshadow your actual technical information. Try to strike a good balance between text and visual representation.\n\n### 5. Examples are imperative\n\nExamples have the potential to make complex topics easier to understand. Elucidate a real-time scenario that resonates with the topic in the picture to make your audience understands it more effectively. Tech writers could even use imagery as an example and then explain it.\n\n### 6. Voice it correctly\n\nOftentimes, a technical guide can sound mundane with a neutral tone, which shouldn\u2019t be the case. Your technical guide must have a voice of its own, and one of the best ways to inculcate this is by using a first-person perspective.\n\nWhen writing in first-person, make sure to still keep an authoritative and professional approach.\n\n### 7. Use simple language throughout\n\nTechnical writing isn\u2019t supposed to be complicated, just because it covers hi-tech topics. When trying to determine technical concepts, processes, or methods, try to keep up with the technical creativity without overcomplicating things.\n\nOne of the most common culprits to disastrous writing is not considering the fact that readers may not be well-versed with certain concepts. With this, it is very likely that your audience will feel confused, unaccommodating, and less involved.\n\nSimple Technical English (STE) standards will enhance the translatability and readability of your document.\n\nTry to write a technical guide with the use of the following rules:\n\n* Simple sentence structure\n\n* Active voice\n\n* Consistent terms\n\n* Simple verb tenses\n\nIn other words, try to keep it simple and short.\n\n### 8. Clarify the hook\n\nRight at the beginning of your technical guide, define the hook of your content viz. the things readers will learn from your guide. Quickly outline the technical content and explain all areas your article is going to cover, so your readers will know what to expect.\n\nDoing this will ensure your readers feel satisfied and fulfilled once they end up reading the entire guide. Nobody wants to read an entire block of content only to realize at the end that it is not the piece of information they\u2019re looking for.\n\n### 9. Layout is essential\n\nThe layout is one of the effective ways to make your technical content more engaging and readable, whilst focusing on key areas.\n\nMake strategic use of page breaks, bulleted points, numbered lists, keywords in bold, and tables to highlight significant points and draw attention to the right sections.\n\n### 10. Avoid referring to a specific time period\n\nTo keep your technical content valid for a long period of time, make sure you do not refer to a specific year such as \u201cIn 2021\u201d or \u201cthis year\u201d. Using these phrases will restrict and date your content to a specific time period, and reduce its validity over the long haul.\n\nProof your content for the future by not using a time-sensitive reference; rather try to make it general.\n\n### 11. Make it witty\n\nEven if it is technical content, try to add some humor or wittiness to make it lightweight. This is one of the easiest and most effective ways to hook your audience.\n\n### 12. Review your tech document\n\nIt is always a smart step to review your technical documentation once from Subject Matter Experts (SMEs) to validate your content. This will not only provide you with invaluable insights but also make it free from grammatical errors.\n\n## Conclusion\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_5QOqgtxaRoDpvSNia/4a864066-4b80-37ed-6a09-0fc854ef6724image.jpg)\n\nWith this, we end our creative post on How to Engage your Readers when writing a technical guide. Last but not the least; make sure you always back your claims and facts with the right source of information, such as statistics, reports, research papers, etc.\n\nAlso, once you\u2019re done, revise your technical document and make sure it is clear, accurate, and up-to-date. That is all!\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_76uIOmbfCKNd9cDsh/9c87f389-3fa7-d368-eeec-7a792fef5eccimage.png", "summary": "In this rapidly evolving digital era, technical writers must leverage certain strategies to accomplish the true engagement of readers.", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices", "Technical Writing"], "status": 1, "path": "/blog/articles/12-amazing-tips-when-putting-together-a-technical-guide-to-engage-your-readers", "slug": "12-amazing-tips-when-putting-together-a-technical-guide-to-engage-your-readers", "previous": {"link": "../how-to-win-with-automated-product-documentation", "title": "How To Win With Automated Product Documentation"}, "next": {"link": "../coda-vs-notion-vs-docsie-a-deep-dive-feature-comparison", "title": "Coda vs. Notion vs. Docsie - A Deep Dive Feature Comparison"}}, {"title": "How To Win With Automated Product Documentation", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "At Docsie, we bring the power of versatile documentation tools to you. Companies can innovate in the central process of delivering information to every stakeholder in a very particular way \u2013 so that new initiatives and products get the visibility that they need, and everyone is on the same page.\n\n### Organization And Visual Dashboard Designs\n\n![Organization And Visual Dashboard Designs](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_KcRBWUiCJ0UoEUOKC/f86c49a8-1b13-5d38-2fbe-f671f02cfaecmaxim_ilyahov_blf4r69ltgw_unsplash.jpg)\n\nThe Docsie platform works on the principle of pushing product documentation and content to its end user environments in a centralized and organized way. So much of today's software development world is built around this kind of visual dashboard approach, where it's the format and the intuitive interface that matter most.\n\nWith a great cloud hosted interface, it's easy to unify your product documentation, tackle the learning curve, and publish your content to the web \u2013 seamlessly and effortlessly. That cloud model is very useful \u2013 that\u2019s why cloud services took over twenty-first century business so fully and quickly. But it has to be set up right!\n\n### Virtual Books and Virtual Shelves\n\nHere's another component of that virtual organization that drives [Docsie\u2019s](https://www.docsie.io/) product documentation processes.\n\nWithin our interface, you'll see [virtual shelves holding discrete numbers of virtual books](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/using-docsie-library/moving-and-copying-documents/) that contain your content and documentation, and the tools to move items with key automations.\n\nThis [object-driven mentality](https://dl.acm.org/doi/10.1145/3290605.3300921) is part of how we help our clients to onboard staff quickly and efficiently, with the system that everyone can learn to use confidently. You could think of it as the \u201cGithub for documentation\u201d \u2013 in many ways, it\u2019s that same process of building a context for information that is popular, easy to understand, and then universally adopted.\n\n### Collaborative Tools\n\n\n![Collaborative Tools](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_9A6GNIUeIDG1bUZID/bf6dc944-2db5-e845-f946-37c7e99ee813marvin_meyer_syto3xs06fu_unsplash.jpg)\n\nIn any content process, there are usually multiple stakeholders \u2013 people and parties working together to get the right information to the right destination.\n\nThat's also a huge part of how Docsie works, and how we have thoughtfully designed the platform to deliver. Through the documentation workflow processes in our model, it becomes easier to see what each participant is doing within a collaborative pipeline.\n\nPublishing Automations Make Content Portable\n\nEssentially, the[ JavaScript](https://www.javascript.com/) automations that we built Docsie on are an example of how API documentation tools and related resources work to allow clients to publish anywhere, instead of being confined to one isolated Wordpress silo or other shuttered destination. That versatility is at the core of how a unified documentation and content system releases its goods to the world \u2013 how you move things from drafts or beta into the full production phase.\n\nWant to learn more about Docsie? Try one of our demos, or reach out to a friendly technician to get more information on what this type of platform can do for your business. You\u2019ll see that principle of transparency and frictionless documentation workflows at work, helping adopters to drive efficiencies and outpace the competition.\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_0BrpyHBgOFHjSp8Mh/b0948059-61bb-c65e-5ba3-77ac6a3b7a7eimage.png", "summary": "Companies can innovate in the central process of delivering information to every stakeholder in a very particular way \u2013 so that new initiatives and products get the visibility that they need, and everyone is on the same page.\n", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/how-to-win-with-automated-product-documentation", "slug": "how-to-win-with-automated-product-documentation", "previous": {"link": "../wordpress-for-documentation-with-docsie", "title": "WordPress for Documentation With Docsie"}, "next": {"link": "../how-to-create-a-user-guide-in-2023", "title": "How to Create a User Guide in 2023"}}, {"title": "How To Win With Automated Product Documentation", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "At Docsie, we bring the power of versatile documentation tools to you. Companies can innovate in the central process of delivering information to every stakeholder in a very particular way \u2013 so that new initiatives and products get the visibility that they need, and everyone is on the same page.\n\n### Organization And Visual Dashboard Designs\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_KcRBWUiCJ0UoEUOKC/f86c49a8-1b13-5d38-2fbe-f671f02cfaecmaxim_ilyahov_blf4r69ltgw_unsplash.jpg)\n\nThe Docsie platform works on the principle of pushing product documentation and content to its end user environments in a centralized and organized way. So much of today's software development world is built around this kind of visual dashboard approach, where it's the format and the intuitive interface that matter most.\n\nWith a great cloud hosted interface, it's easy to unify your product documentation, tackle the learning curve, and publish your content to the web \u2013 seamlessly and effortlessly. That cloud model is very useful \u2013 that\u2019s why cloud services took over twenty-first century business so fully and quickly. But it has to be set up right!\n\n### Virtual Books and Virtual Shelves\n\nHere's another component of that virtual organization that drives [Docsie\u2019s](https://www.docsie.io/) product documentation processes.\n\nWithin our interface, you'll see [virtual shelves holding discrete numbers of virtual books](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/using-docsie-library/moving-and-copying-documents/) that contain your content and documentation, and the tools to move items with key automations.\n\nThis [object-driven mentality](https://dl.acm.org/doi/10.1145/3290605.3300921) is part of how we help our clients to onboard staff quickly and efficiently, with the system that everyone can learn to use confidently. You could think of it as the \u201cGithub for documentation\u201d \u2013 in many ways, it\u2019s that same process of building a context for information that is popular, easy to understand, and then universally adopted.\n\n### Collaborative Tools\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_9A6GNIUeIDG1bUZID/bf6dc944-2db5-e845-f946-37c7e99ee813marvin_meyer_syto3xs06fu_unsplash.jpg)\n\nIn any content process, there are usually multiple stakeholders \u2013 people and parties working together to get the right information to the right destination.\n\nThat's also a huge part of how Docsie works, and how we have thoughtfully designed the platform to deliver. Through the documentation workflow processes in our model, it becomes easier to see what each participant is doing within a collaborative pipeline.\n\nPublishing Automations Make Content Portable\n\nEssentially, the[ JavaScript](https://www.javascript.com/) automations that we built Docsie on are an example of how API documentation tools and related resources work to allow clients to publish anywhere, instead of being confined to one isolated Wordpress silo or other shuttered destination. That versatility is at the core of how a unified documentation and content system releases its goods to the world \u2013 how you move things from drafts or beta into the full production phase.\n\nWant to learn more about Docsie? Try one of our demos, or reach out to a friendly technician to get more information on what this type of platform can do for your business. You\u2019ll see that principle of transparency and frictionless documentation workflows at work, helping adopters to drive efficiencies and outpace the competition.\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_0BrpyHBgOFHjSp8Mh/b0948059-61bb-c65e-5ba3-77ac6a3b7a7eimage.png", "summary": " Companies can innovate in the central process of delivering information to every stakeholder in a very particular way \u2013 so that new initiatives and products get the visibility that they need, and everyone is on the same page.\n", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/how-to-win-with-automated-product-documentation", "slug": "how-to-win-with-automated-product-documentation", "previous": {"link": "../top-15-best-practices-for-product-release-documentation", "title": "Top 15 Best Practices for Product Release Documentation"}, "next": {"link": "../12-amazing-tips-when-putting-together-a-technical-guide-to-engage-your-readers", "title": "12 Amazing Tips when putting together a technical guide to engage your Readers"}}, {"title": "Top 15 Best Practices for Product Release Documentation", "author_name": "Tal F.", "author_email": "tal@doscie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "", "markdown": "This faux pas taught me that I need to look at our product through the prism of the customer. Then the proverbial light switch clicked \"on.\" If I deliver a product that addresses the customer's pain points, then support it with professional product documentation, we will have a winner.\n\nAnd I also discovered creating professional, aesthetically pleasing, and easy-to-read product documentation was not an easy task. But when done correctly, product documentation can make happy customers ecstatic and ultimately increase revenues.\n\n## What Are the Best Practices for Creating Professional Product Documentation?\n\n![What Are the Best Practices for Creating Professional Product Documentation?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_PAtUEFouRAqhgcvnJ/809d42be-d04c-76b1-7895-4348b612a22dbrooke_cagle__uhvrvdr7pg_unsplash1.jpg)\n\nThese best practices create aesthetically pleasing, informative, and easy-to-use product documentation. Following these guidelines will help you deliver product documentation that can make a good customer into a great customer. And great customers ultimately help companies increase revenues, with product documentation being a vital component of the customer experience.\n\n### 1. Understand your target audience and give them what they want\n\nIt is essential to [know what your audience's expectations are](https://www.stickyminds.com/article/writing-requirements-documentation-multiple-audiences). For example, is the product documentation intended for Administrators or End Users? The scope of your target audience may require writing technically for Administrators or in clearly defined terms and instructions for the End User.\n\nA best practice for creating professional product documentation is understanding customer expectations at the Administrator or End User level. Some of the methods to collect identifying audience information are:\n\n* Questionnaires and Surveys\n\n* Perceived audience feedback\n\n* Company brainstorming\n\n* Feedback on popular customer opinions\n\n* Customer roundtable discussions\n\n### 2. Create a documentation plan as a best practice\n\n![Create a documentation plan as a best practice](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_OpuMo68fDe86GImec/3a718347-9b9e-c209-a4ca-c923253bf756kaleidico_26mjgncm0wc_unsplash.jpg)\n\nWriting a documentation plan can help vision any potential bottlenecks during the project implementation. Creating product documentation can be challenging, and a best practice is to create a documentation plan to help foresee issues that can pop up during the documentation process.\n\nAmong the benefits of creating a documentation plan are the following:\n\n* **Actionable items **- Auditing any existing documentation to **salvage applicable information** that can be reused with the new product documentation plan.\n\n* **Observe templates and style guides** - If the product documentation is for a new product, make sure it stays within the voice and style of the industry, or if the documentation pertains to an existing product, maintain the current style guides and templates to **ensure the continuity of the brand**.\n\n* **Document process tooling** - Document tooling can define and streamline the product documentation process while ensuring teamwork continuity and a better understanding of the document development process.\n\n### 3. Simplify product documentation as a best practice\n\nA study was conducted in 2016 to determine how many users read the product documentation. The results were eye-opening as they discovered only [25% of users do not read the product documentation.](https://academic.oup.com/iwc/article-abstract/28/1/27/2363584?redirectedFrom=fulltext&login=false) The survey found the lack of end users not reading product documentation is in part due to the following:\n\n* **Users are impatient** - With the advent of immediate information via the web, users typically become less patient in discovering answers to their problems. Reading product documentation online or offline can be laborious due to the copious amounts of information required for a particular product.\n\n* **Skip-ahead syndrome** - Users often skip over necessary product documentation straight to the basics of how to use the product. Users learn and understand how products work through interaction with the product rather than reading detailed instructions. Instructions must be as clear and informative as possible.\n\n* **Confusing layout and structure **- Manuals are often written in a format that is difficult to understand and follow. Many users find the product documentation confusing or irrelevant to their question, becoming frustrated and discouraged from reading the manual. Often, the company did not conduct detailed audience research and not correctly understand what the user needed, and became too confused to finish reading.\n\n### 4. Include screenshots and graphical information\n\nThink of product documentation as a road map telling a story about a product. Lead the customer down a path easily i[dentified with screenshots or other graphics](https://theideanest.ca/5-types-graphics/?doing_wp_cron=1666462401.5462460517883300781250) and how each different graphic interacts with the other. Explain clearly what the user is looking at or when a feature is activated, how it reacts to the product, and what to expect next. Make sure each graphic is purposeful and that the product's workflow works with each other.\n\n### 5. Use cross-links for a more precise understanding of topics.\n\nI have found [cross-links to be invaluable when reading product documentation.](https://docs.typo3.org/m/typo3/docs-how-to-document/main/en-us/WritingReST/Reference/Content/Links.html) Understanding what a feature or function process does, helps immensely to cross-link to an associated topic. In addition, by cross-linking associated data points, the overall picture becomes more apparent regarding how the system interacts and workflow.\n\n### 6. Remember the KISS principle for product documentation.\n\nRemember to use the [KISS (Keep It Simple, Stupid) principle when creating documentation](https://www.wrike.com/blog/understanding-kiss-principles-project-management/#What-does-KISS-stand-for). However, it is important to thoroughly document the process but not to the point of documentation overkill. In addition, the documentation user may be looking for certain information on specific items, so adhering to the KISS principle permits much easier navigation and understanding of the documentation.\n\nFor example, simple notations may suffice to explain a function, perhaps with a reference (cross-link) to the main subject. Keep the facts clean and not over-stated, so the user can easily search for information relevant to their needs. They may not be interested in reading every aspect of the product.\n\n### 7. Accommodate different styles of learning\n\n![Accommodate different styles of learning](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_uCmkZTtLD7r6Elyg2/b2bb8ece-a1f8-5df4-d5ed-f4392f04d374radek_grzybowski_ebrtyyjwpry_unsplash.jpg)\n\nEach person has a [different style of learning](https://www.ukessays.com/essays/social-work/people-learn-in-different-ways.php). Some prefer in-depth descriptions, while others may prefer graphics and visual representations. However, some users learn more through hands-on involvement rather than focused reading.\n\nEnsure to encompass all learning styles when creating effective and informative product documentation. For example, inserting graphics like screenshots, graphs, structured text, or video links helps ensure all learning styles understand the product documentation.\n\n### 8. Personalize and structure onboarding content\n\nPersonalize the product [documentation based on the role of the audience](https://www.deanhouston.com/news/knowing-audience-document-right-document/). Create different versions of the documentation based on the roles of the intended audience when onboarding the content. For example, an administrator's questions may not be relevant to a power user's questions about the documentation.\n\nDocumentation can introduce a layer of personalization by creating slightly different versions of the document targeted more to the role of the intended audience. Modifying the onboarding content based on the role of the audience gives the documentation an element of personalization.\n\n### 9. Clearly define terms for specific audiences\n\nDepending on the intended audience, it is a good practice to explain the meaning of each term used throughout the documentation. You can use more complex terms with some clarification if the audience is internal. However, when external users access documentation, there is no way to know the expertise of the users.\n\nClearly defining unique or complex terms establishes much better and more efficient communications for all internal stakeholders and external users.\n\n### 10. Provide a method to collect user feedback\n\nDocumentation feedback provides powerful information as to the document's effectiveness. Provide a link or a simple button with \"Like/Dislike\" to collect valuable information about the quality of the documentation. By [collecting user feedback,](https://www.k15t.com/rock-the-docs/documentation-guide/collaborative-writing/collect-user-feedback) the documentation can be refined and improved.\n\n### 11 Avoid documentation with a flat structure\n\nWhen creating product documentation, make sure the documentation is not written as a \"flat structure.\" Reading a document full of flat text is laborious, and it can also become tedious. In addition, the reader's interest in the documentation will be heightened if the information is relevant to the discussed topic, and a reader can quickly consume it.\n\nBreak up the continuous, flat text by highlighting selected information or integrating videos, images, links, and other methods to provide a better UX. In addition, by delivering document content in \"bite-size\" chunks, the reader will have a more enjoyable experience and be less reluctant to read the documentation.\n\n### 12. Create documentation that is SEO friendly\n\n![Create documentation that is SEO friendly](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_JcQwSJ6c9VBPNDxiB/fc593084-5b7f-a9c5-63e1-9b310b83d086nisonco_pr_and_seo_yirdur6hivq_unsplash.jpg)\n\nAn online product documentation best practice is to make sure it is written in a style that is [documentation SEO-friendly](https://www.pragm.co/post/making-your-documentation-seo-friendly). Ensuring the documentation is written to maximize search results across the internet for your documentation. Clients may need to search for their documentation, and when they do not have the explicit link to the hosting site, by entering search terms, the responses are quicker and more concise when SEO friendly.\n\n### 13. Keep the product documentation up to date\n\nMaintaining product documentation maintenance is crucial, primarily if accessed online. Often, the requirements of a product change and the online documentation must reflect any new changes or updates. Therefore, user documentation needs to be current and refreshed for any recent updates and ensure the customer is notified and aware of changes in the product documentation.\n\n### 14. Understand that users may not read the product documentation\n\nA[ 2014 study found that users did not completely read](https://academic.oup.com/iwc/article-abstract/28/1/27/2363584?redirectedFrom=fulltext&login=false) all of the product documentation. The primary reasons for not reading the documentation were:\n\n* Product documentation was overly complex\n\n* Documentation did not directly address their questions\n\n* Users did not use many features of the product due to not reading the documentation\n\n* Rather than reading documentation, many users preferred \"hands-on\" learning\n\n### 15. Manage both dynamic and static content\n\n![Manage both dynamic and static content](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_OgArkokVN075yERo3/b97f1b98-62a4-5b80-5e15-a008439ad625shubham_dhage_hatkch_piqm_unsplash.jpg)\n\nProduct documentation continually evolves with updates, new features, corrected content, updated maintenance alerts, and other items. This update is considered a living, breathing document that is continually evolving to the product's requirements.\n\nStatic content provides the user with data that does not change across the product's life. The idea for static content is to give references to users, especially new users, information that remains static over the product's life cycle. Static content is vital to rich documentation but typically takes the back seat to dynamic documentation.\n\nMaintaining the documentation set is easier when content is [classified as either dynamic or static](https://brainly.com/question/24688083). The product lifecycle documentation can be implemented and validated easier when documentation is categorized as dynamic or static. There may be minor changes in the documentation for new feature updates (static) or detailed product updates (dynamic).\n\n### 16. Best practices for product documentation availability\n\nAlthough users may not necessarily read much product documentation, when they need it, they want it immediately. The traditional delivery method for documentation was to have a printed manual that traveled with the product. However, in today's digital, online world, documentation is often delivered via the web.\n\nRegardless of how product documentation is being delivered, it is essential to have readily available access points. Therefore, the predominate methods of providing documentation today are:\n\n* **Offline documentation** - Many products are packaged with printed manuals or \"Quick Start\" shortcut sheets. These documents are usually \"one-offs\" and are not easily distributed. However, many manuals are optionally provided in an encapsulated PDF format, promoting portability or the option to print out on demand.\n\n* **Online documentation**- Each time you search on Google for an answer to a problem, you probably are grabbing a snippet of online documentation. The advent of the web has supplanted printing manuals or product documentation materials for end users. Some of the benefits of online documentation are:\n\n1. Teleworking - One thing the pandemic taught us is working from home can be productive as the office, especially when our questions are answered with online documentation.\n\n2. Collaboration - With a readily accessible online documentation portal, team members can share information on the fly and create teamwork, which is often impossible at the office.\n\n3. Mobile friendly - The advent of mobile devices such as iPads and smartphones has slowly supplanted PCs for day-to-day interactions. You can easily access online documentation with a smartphone, and any nagging product issues can be readily researched, even at your favorite cafe during lunch.\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_5C3GNQ7yaIgIyKnzx/09a24a03-f906-f5e0-cde4-3f5b06d4d9a6image.png", "summary": "What Are the Best Practices for Creating Professional Product Documentation?", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices", "Technical Writing"], "status": 1, "path": "/blog/articles/top-15-best-practices-for-product-release-documentation", "slug": "top-15-best-practices-for-product-release-documentation", "previous": {"link": "../15-best-practices-when-launching-new-product-documentation", "title": "15 Best Practices When Launching New Product Documentation"}, "next": {"link": "../how-to-win-with-automated-product-documentation", "title": "How To Win With Automated Product Documentation"}}, {"title": "15 Best Practices When Launching New Product Documentation", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "One best practice when launching a new product is performing product release preparations. In particular, we want to focus on writing new product documentation to support a product launch. Without it, potential users will not have relevant information to use as a reference point after purchasing your new solution.\n\nAs part of a wider marketing strategy, product managers and product team members should continue reading to learn about 15 best practices to follow during their next launch. By the end, you will understand how to make these important documents the best they can be!\n\n### What Types of Product Documentation Should I Be Aware Of?\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_9Scyi6wIT3bcJYGGD/95315aa5-2e75-88f7-8fb9-47bb7c34935asigmund_hstnjcvq798_unsplash.jpg)\n\nBefore diving into the list of best practices, let us clarify what types of product documentation exist, and the intended goal for each:\n\n* **Product Requirements Documentation** \u2013 A product requirements document or PRD is a type of internal product documentation used to help businesses meet release criteria. This explains what the final product should accomplish for a user, without specifically defining how or where. Then, development teams and testing teams use a PRD to align the product with business requirements ready for release. PRDs are commonplace with software products, but can be used to adhere to any product roadmap.\n\n* **User Guides and Self Service** \u2013 Product teams will need to create user guides as a soft prerequisite for a successful product launch. As the name suggests, this is documentation to help end-users maximise their productivity when using a new product. Here, all major user-facing functionality should be explained in full, so customers can get the most value. Better yet, share these guides in a self-service external knowledge base so customers can help themselves!\n\n* **Setup, Installation and Configuration Guides** \u2013 If a product requires setup, installation and configuration, this is another technical product documentation asset you will need to create. The goal is to clearly illustrate these processes from a user perspective, and a developer perspective if applicable. This may span across multiple devices and multiple operating systems if for software documentation; something to bear in mind.\n\n* **Marketing Assets** \u2013 You may not think this is product documentation, but it is! The style and format of marketing assets influences how customers perceive your product, before they start using it. Making a good impression is vital. How are you describing the products new features? What audience is it intended for? How will this improve someone\u2019s work or personal life? Is this what you and the wider company want customers to think?\n\n## 15 Best Practices for Documentation When Releasing New Products\n\nAfter that primer on product docs, next up is the list of best practices:\n\n### 1: Make a Start!\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_XRzDo0LGYp6Ik0zYw/4b74c23c-264d-2ef8-044e-b189c2580228christina_wocintechchat_com_pvimd8jdeye_unsplash.jpg)\n\nJust starting out with product documentation? Great! Now, don\u2019t hesitate to make a start. Many people want to get product documentation PERFECT; and in pursuit of perfection, they become paralyzed by the task. Get the basic concept for your services on paper, then focus on tidying up ready to impress your customers. Release notes are great at defining the basics, then you can build out from this document.\n\n### 2: Keep it Simple, Stupid\u2026\n\nAbbreviated as KISS, this is a real design principle that floated around (pun intended) in the US navy in the 60s. The same rule can apply to product documentation. Ask yourself: \u201cHow can you convey the necessary information in a way that all demographics can understand?\u201d\n\nTo apply this to your product vision, we recommend the Flesch-Kincaid readability test. Content grading tools like Grammarly commonly use this system. This gives you a score equivalent to a US high school grade when analysing written content. Aim for grade 8 or age 13 to 14 as a schooling age to maximise the interpretability of content \u2013 wait, we could\u2019ve said\u2026 how easy it is to understand your writing.\n\n### 3: Understand the Target Audience\n\nSo, you\u2019ve started, and kept it simple. Now, you need to know who you are actually writing for\u2026 As an example, the target audience for software companies will be very different to an automotive manufacturer.\n\nLet\u2019s imagine an educational software company that focuses on simple tools to help young students learn step by step about concepts. The first thought in your head may be, \u201cso, the target audience is children, right?\u201d. Not necessarily... The target audience is the primary decision maker for software packages at a kindergarten or high school \u2013 such as the IT department and internal stakeholders in charge of procurement. A secondary audience would be the young students, who may see the education software in the wild and advocate for its use in their school.\n\n### 4: Focus on the Value, Rather Than a Story\n\nWhile everyone loves a good story, customers want to know what value your product will offer. Will it simplify a task or workflow? Is your product available offline, versus competitors who are online only? Does your product do the thing faster than other competing products?\n\nThese examples constitute unique selling points (USP) for a particular offering. Focusing on and highlighting USPs will tempt prospective customers, and help them understand what you have that others don\u2019t to increase market share. You can define USPs by performing a competitive analysis against competitors in your industry.\n\n### 5: Leverage Formatting to Categorize Information\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_iTjcLxAfp0Oo4PmOp/4205cc36-67d0-2823-abda-ab323bad3da9patrick_perkins_etrpjvb0km0_unsplash.jpg)\n\nDocumentation should not be a big block of text. This is difficult to scan through and navigate for end users. Instead, use headings and other formatting options to break up the text.\n\nH1 headings are the first thing people see when clicking on a page. H2 and H3 act as sub headings for topics covered on the page. You can use bullet points or numbered lists to group content together for easy reading, and even become eligible for Rich Snippets to improve SEO and SERPS visibility. If you have Markdown knowledge, an online markdown editor like Docsie offers numerous formatting options to make your product documents stand out!\n\n### 6: Keep Your Documentation in a Central Location\n\nThere\u2019s nothing worse than releasing technical documentation, and then realising how complicated it will be to monitor and manage long term. What if documentation needs an update? Where is the original document, and how can we release new versions of the page? How about translating this content into other languages?\n\nFor this best practice, we have to mention Docsie! Online knowledge base software allows you to store documents in a single centralised cloud location. From here, employees and contractors can collaborate on content to expedite completion ready for launch. Docsie offers version control management when you need to update knowledge, and language management for global content localization. If you wanted to automate global content creation, we also have a nifty ghost AI language translation bot that accurately translates for you in the background!\n\n### 7: A Picture Speaks a Thousand Words\n\nWhile writing a long-winded explanation on how to do the thing will work, it\u2019s not an effective way of teaching end users. Instead, show them with pictures, or even moving pictures!\n\nTry creating an accompanying video tutorial for each product document. That way, those who prefer reading can scan through the text, while visual learners can opt for the video. Similarly, GIFs and images can help users see what you are referring to, especially within a software user interface (UI). Accommodating for a range of learning styles will help you help a wider range of users, meaning more potential for your product.\n\n### 8: Learning vs Goals vs Understanding vs Information\n\nWhat is the intent for the document? User intent is critical with online product documentation, and helps you align your content to sections of the user journey.\n\n* **Learning** \u2013 If a person has never seen a thing before, learning content helps them understand the basic principles.\n\n* **Goals** \u2013 This type of content should help users reach a goal, such as \u2018How to Export a PDF File From Docsie\u2019. By the end, the user will have achieved the goal: exporting a PDF.\n\n* **Understanding** \u2013 Also referred to as research, this is for customers who already have working knowledge on a subject, but want to understand in more depth.\n\n* **Information** \u2013 The subject has a question, and wants a specific answer. This could be as simple as the real time weather in a specific location, or a video on \u2018how to build a tree house.\u2019\n\n### 9: Make it Searchable\n\nBefore you make this documentation public, can your users search for keywords within the text?\n\nIf not, we recommend finding a documentation platform that supports this. The number one deterrent for users is not being able to quickly find information. This leads to frustration, additional customer support team workloads if they cannot find the info, and a negative overall customer experience (CX). Oh, Docsie does support global search if you were wondering!\n\n### 10: Preparing to Gather Actionable Feedback\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_AC7ODh4b2PHBa08er/204e31f9-3229-a56e-4a73-d27f71b554aacarlos_muza_hpjsku2uysu_unsplash.jpg)\n\nDocumentation writers will be aware of the fact that the initial version of the content is bound to change down the line. Until the public sees the documentation, your writers can only bounce ideas and feedback off one another.\n\nOnce your documentation is published, we believe it is essential to have feedback collection in place. That way, your writers can turn any content-related negatives into positives by listening to real customers and end users. No need to look elsewhere, you can take advantage of feedback collection in Docsie!\n\n### 11: Link to a Page When Mentioning a Topic\n\nThis best practice leans into SEO and web page navigational structures.\n\nWhen you mention a keyword, do you link to it? When you reference other topics, users may not yet understand the other topic in the context of the current page. You should link to any mentioned topics that have documentation, as this allows readers to quickly reference sub-topics while learning about a main topic.\n\n### 12: Clarity, Not Ambiguity\n\nClarity beats ambiguity when writing product documentation. You can use plain English to avoid ambiguity, which basically means avoiding jargon and technical language unless absolutely necessary. If you do use jargon, be sure to write a simplified definition immediately after for layperson readers.\n\n\u201cIf you are having issues with comprehending information in this documentation, please ask for additional details on how to overcome this comprehension difficulty from our customer support representative.\u201d\n\n\u201cIf the content displayed is hard to understand, you can ask customer support for help.\u201d\n\nWhich do you prefer?\n\n### 13: Create Templates to Make Documents Faster\n\nWith a new product launching, expediting the documentation creation process is a priority. You can do this using templates.\n\nTemplates define a reusable structure for pages, helping writers create content faster and with more consistency. You can also create multiple templates for different content styles. Docsie offers a range of prebuilt templates for you to use, alongside custom template support.\n\n### 14: Establish a Tone of Voice and Style Guide for Writers\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Y5G9geSqU28MPuDxY/b0742029-5bd6-a649-282e-807f285c832eian_schneider_tammbr4okv4_unsplash.jpg)\n\nHow much free reign do your writers have?\n\nReigning writers in is important, as this can lead to inconsistency in final drafts of product documentation. You can do this with Tone of Voice (ToV) guidelines, and content writing style guides.\n\n* **Tone of Voice** \u2013 It\u2019s not what you said\u2026 it\u2019s the way you said it. Do you want writers to be formal and proper, or more casual? Is humour allowed, or are the topics more serious? Is your content more conversational and passionate, or do you just want cold-hard facts?\n\n* **Style Guidelines** \u2013 This document may explain the company mission statement, and how writers can follow a set style when writing and formatting pages. Included here could be user personas to target, SEO principles like meta descriptions, and citation or referencing requirements (Chicago, AP Style etc).\n\n### 15: Publish Your Documentation Using a Powerful Knowledge Base Platform\n\nIf your written content is fuel, what vehicle are you using to drive the message home?\n\nA powerful knowledge base platform is essential for deploying quality product documentation. If documents become unavailable, or pages are slow to load, all the effort spent creating these documents will go to waste.\n\nYou need the ability to import existing documents, collaborate on content with internal teams, create and edit new documents, embed dynamic rich content, and publish to a knowledge site. Version control is also critical for long term documentation updates, alongside language management and auto translation for global content localization.\n\nYou guessed it! All of these features are available in Docsie. Take these features for a spin, try our Free Forever plan to get started!\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_X0CapvrDi4nLySHSS/c6b7a05c-4914-c0a9-ad1b-96ccb289945cimage.png", "summary": "One best practice when launching a new product is performing product release preparations. In particular, we want to focus on writing new product documentation to support a product launch. Without it, potential users will not have relevant information to use as a reference point after purchasing your new solution.", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Best Practices", "Technical Writing", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/15-best-practices-when-launching-new-product-documentation", "slug": "15-best-practices-when-launching-new-product-documentation", "previous": {"link": "../5-itglue-alternatives-affordable-powerful-it-documentation-for-2023", "title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024"}, "next": {"link": "../top-15-best-practices-for-product-release-documentation", "title": "Top 15 Best Practices for Product Release Documentation"}}, {"title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024", "author_name": "Tal F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_38oWfLzhNu07HmBo8/boo_XGfvRm3TVTFbV6HET/6596307b-9a82-1281-67e8-c73bc6339fcfUntitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12.jpg", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Service providers and team members need a collaborative platform to efficiently track devices, streamline workflows, and enhance collaboration. While ITglue has established itself as a reliable cloud-based documentation platform, several alternatives have also come in the recent past.\n# ITglue Alternatives: Top 5 Options for MSPs in 2024\n\nService providers and team members need a collaborative platform to efficiently track devices, streamline workflows, and enhance collaboration. While ITglue has established itself as a reliable cloud-based documentation platform, several alternatives have emerged in recent years.\n\n## Top 5 ITglue Alternatives for MSPs\n\n1. Docsie.ai - Best for knowledge base management\n2. Hudu - Best direct alternative to ITglue\n3. Confluence - Best for large teams and organizations\n4. IT Portal - Best for small teams\n5. DokuWiki - Best free alternative\n\nThese ITglue alternatives cater to the diverse needs of small businesses and enterprises and offer IT service management solutions. Some of them also offer remote monitoring capabilities, conversation platform and comments integration, along with an optimized workflow.\n\nBut that\u2019s not all as ITglue users also deal with:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_LhlkkZChyPTKTOglF/itglue_users_seek_alternatives_because_c72476d8-711d-bff9-f262-69628e791434.png)\n\nPoor customer support\n\n- High cost for smaller teams\n \n- Lack of documentation tools\n \n\nWe\u2019ve reviewed 15 MSP tools and found the best 5 ITglue alternatives based on those criteria.\n\nHere's our verdict.\n\n![](https://lh7-us.googleusercontent.com/y8Gt1MD0Hyvh2gqO7iW6cgvUoDYRJSrg2Dt2yr76di0sAlEoWrzQkhXT7zuk5Zi-hzwc8tebMsbaF-Y-ASSUfdmnOn6bKY8sZD_D5hxUfYwkhNgapRxOBh6BVOMpojHlA4wJeiEz9t1NhsVbG_xqXCk)\n\n## Buying Guide- Most Imp for MSPs\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_nnYHoaSQE6EziPMGg/four_criteria__most_important_for_msps_acbe4771-4ae6-1601-2ec8-9b632cb364fb.png)\n\nWe've categorised the software based on four criteria most important for MSPs.\n\nEase of Use: reflects how quickly you'll learn to use the app. If it's too difficult to use or takes too long to learn, it will decrease your team's productivity instead of improving it.\n\nCustomer Service: problems are inevitable when connecting a lot of different apps. That\u2019s why the quality of customer service is a deciding factor for many MSPs.\n\nKnowledge Base Features: Can an app handle large knowledge bases? Does it offer editing tools to create functional documents? Can you collaborate across teams and third-party apps? You don\u2019t want to switch software only to find that it limits you in some way.\n\nValue For Money: Will the tool grow with you\u2014or will you have to switch again with scale? A good tool will support you at any level and only introduce features that you need.\n\n### Are low scores always bad?\n\nNot at all.\n\nFor example, a tool with integrated project management will have a higher value score, since you'll find it useful if you aren\u2019t already using a project management app. But if you are, those features only add complexity, which ultimately decreases the value.\n\nSimilarly, having few features might mean that the existing features are of higher quality. That\u2019s the case with specialised tools like Docsie: it can\u2019t manage passwords or devices, but it\u2019s the best knowledge base platform out there.\n\nP.S. Want to build large knowledge bases without having to worry about stability, security, or scale? Sign up for D[ocsie's Startup plan](https://www.docsie.io/pricing/) and create unlimited documentation \u2014 free forever!\n\n## 1. Docsie.ai - Best App For Knowledge Base Management\n\n![](https://lh7-us.googleusercontent.com/KBJr69HeNCohCpeyKp4ffipfCAGtKw2yFFZcm84tbja1ATllKgTCWhbGBRdl_-3V1ivQR7q6vhSYxGa9KMpLpSc-VjmM5ekdDnTxJEvA9RP30Q6exomG8OpOk5lp5_qBZXhxVkGH2FlO_MxSMlPyNds)\n\n### Features & Benefits\n\n[Docsie](https://www.docsie.io/) is the best knowledge base management tools out there.\n\nIt specializes in extensive IT documentation, cross-organizational data curation, and team collaboration. Docsie is very easy to install and can integrate with any tech stack.\n\nTop Docsie Features:\n\n\u25cf Auto-Translate\n\n\u25cf UI Customization\n\n\u25cf Publishing Options\n\n\u25cf Powerful Editing Tools\n\n\u25cf Documentation Analytics\n\n\u25cf Deployment Management\n\n\u25cf Interactive Knowledge Portals\n\n\u25cf Intuitive Organization Structure\n\n\u25cf Internal & External Collaboration\n\nHere's [an example](https://portals.docsie.io/organization_14776/workspace_14776/welcome-to-docsie-red-beta-snead/welcome-to-docsieio/deployment_EmlWqzYM4A1oC5jcF/?doc=/welcome-to-docsieio/) of Docsie's documentation published on the web.\n\nDocsie's building blocks are books and shelves.\n\nShelves are placed on the left side. Opening them will show you a list of books.\n\n![](https://lh7-us.googleusercontent.com/AWeebyHyaQlHzBU2H-UkDdynFNofHzxSupc09DIXNzn5Km0yq4VqZS80kn7R027Laq9fMo2Z1Fp7KmYPJu_5swRT8oitCE81EKpNRqKPV805YJKCi1lc0cx_pRCuCmjOdTdhKWqn9zOHL22eM2aHSg0)\n\nYou can group books into sections, like a real library.\n\nClicking on a book takes you to the editor. Here, you can create articles, and even translate them into different languages automatically. The editor is also where you manage the versions, visibility, and publishing for each article.\n\n![](https://lh7-us.googleusercontent.com/zUxA-hZ1Aah-y3iKMvQXrVQJyrgRcJi3I2rIrdAUxY0-pFbeB-rH4TCwPihXCOTbkHf0MZ2ku10AhTA2cmZcnwwrncwzVYnBMumSPrTmNY5rimY1jKp_kFEp6u0MqHTDgzBlswNNVrIQaMQOL96fH0w)\n\nYou can embed multimedia content in articles, allowing you to create all kinds of documents \u2014 internal SOPs, onboarding guides, and external wikis or help centers. To stay secure, Docsie also offers robust access control.\n\nAs for publishing, you can publish whole shelves orsingle books.\n\n**Cloud Portal**\n\nYou can use Docsie\u2019s cloud to publish your document to the web.\n\n![](https://lh7-us.googleusercontent.com/mIfrNqnvSZsFJlyfUn2-pYHp8b2GOv4Z64j2f4ySUwpEZrI-TC0eWHVCD4eWYpxbrnKgwPijb3DPd33AA7OBK1oGquEwycSOAQbMX-S7Z8SRjgutxVvPnIJJ2q4mMvdT9AchC4YhT9jMRrfJidStSLU)\n\nThis creates a web link that you can share with anyone you want.\n\nMeaning your readers don\u2019t need a Docsie account to access your knowledge bases.\n\n### Website Embed\n\nYou can also embed a Docsie knowledge portal into an existing website.\n\nThat means you can create and curate help centers, guides, blogs, and product documentation, and make them public on your website.\n\nTo find out about the full extent of Docsie features, check out our [Youtube Channel](https://www.youtube.com/channel/UCnQm591jTzvHwb003Y8e1XA/videos). We\u2019ve got a ton of videos explaining how it works. It\u2019s so simple you can figure it out in one afternoon and have it running by the end of the day.\n\n\n### Pricing\n\nThe Docsie \u201cstartup\u201d plan is free.\n\nIt includes all the features you need to create and curate your knowledge base so you can get a good idea of how it works before committing to it. Higher plans have more features as shown below:\n\n![](https://lh7-us.googleusercontent.com/TPoQN4tFdBonDFYlMN_dq34-d3r7LSvdPiN7Wn63fVj-MwlzyFprE8rdsaNW23PtERunsywHHwN8H4ndKbXhFGHv1Qofgad6gJf4abt3JxPmQ9GT_DsVPPpk25uvoI5KleA1LSf2wHBoJTUNH6OM1yk)\n\nIt\u2019s worth mentioning that anyone can see the knowledge bases you create, as long as you make them public. Meaning you don\u2019t need a team account for every user that wants access to the documents.\n\n### Bottom line\n\nDocsie is a documentation specialist.\n\nIf you\u2019re looking to expand your tech stack with a best-in-class knowledge base\u2026 or if you don\u2019t need the complexity of a general MSP software like ITglue\u2026 then Docsie is the best solution.\n\nSick of upgrading plans so your team can access documents? Try out Docsie\u2019s knowledge portals and make your documents available to everyone! S[ign up here](https://app.docsie.io/onboarding/#/account) to get Docsie for free!\n\n## 2. Hudu - Best Direct Alternative To ITglue\n\n![](https://lh7-us.googleusercontent.com/-B5uKBy2wbIFGt4VALzlZ4_YKUD1S-yBwfVZmAK5P1DKixCxU18iv5o-8MVwsdzKmDgX5K7wv5FAEWPSJXo_To5yPYjYv91Nu9gyl1vrpGyaDBvi3HGrWyeq8fGz5kdbW4umW52qYe0QFOjKj_BluZI)\n\n### Features & Benefits\n\n[Hudu](https://www.hudu.com/) is the newcomer on the MSP block that everyone is talking about. It\u2019s a direct competitor to ITglue so it will be right up your alley if you\u2019re an ITglue veteran.\n\n**Top Hudu Features:**\n\n\u25cf Custom assets\n\n\u25cf Expiration tracking\n\n\u25cf Website monitoring\n\n\u25cf Intelligent reporting\n\n\u25cf Knowledge retention\n\n\u25cf Employee accountability\n\n\u25cf It acts as a password vault\n\n\u25cf Secure information sharing\n\n\u25cf Built-in process management\n\nUnlike ITglue, Hudu is self-hosted, so your data security is in your hands instead of a third-party\u2019s.\n\nAnother reason why Hudu took the market by storm is its customer service. Many users report faster response times and better problem-solving than what ITglue offers.\n\n![](https://lh7-us.googleusercontent.com/riN0aS3gmo3Lreu6wCD669X9TU8R01rz7QT8DRW7bCawfm6qaDuwIeMZNP9eXcHMaZhPSiqUNuk8IFmmt_qhkm_be5o1cjk6PnlMzZ-SfC-n4vMrHvQVniokBa6e5IqD3mNAJouh29-9bdQXuarlUlo)\n\nCheck out [this demo](https://www.youtube.com/watch?v=qzkf25_e-2g&ab_channel=Hudu) if you want to get a better feel for Hudu and its features.\n\n### Where Hudu Falls Short\n\nIf you\u2019re switching from ITglue, you should know that Hudu isn\u2019t as feature-rich. Although the dev team has a fast release cycle and is catching up fast. Especially since Hudu listens to customer feedback a lot more than ITglue does.\n\nAnother consideration is the current lack of a hosted service, which is still in development.\n\n### Pricing\n\n[Hudu\u2019s pricing](https://www.hudu.com/pricing.html) is simple.\n\n$31/month for 3 users + $15/user/month for additional users.\n\nIt has a 14-day free trial and no setup fees or contracts. Annual billing plans come with a 10% discount.\n\n### Bottom line\n\nMany unhappy ITglue customers flocked to Hudu since it launched.\n\nIt\u2019s the best option if you\u2019re looking for a cheaper alternative to ITglue but don\u2019t want to compromise on any functionality.\n\nIt\u2019s also worth mentioning that compared to Docsie, both Hudu and ITglue are more expensive, and their knowledge base and documentation features aren\u2019t as advanced.\n\n## 3. Confluence - Best For Large Teams And Organizations\n\n![](https://lh7-us.googleusercontent.com/IIgzOFbfwdSYBqW5_5KEK194nUyPD9DO9mn2oSOqiA-P6Buiar_B7ET75pWSavr4AP8gB6dL9nDVpAJPNpIybKdOdliWjEDjei19bjIe60QI4SdVbUOFUPfDBr0d6NUU4b4Q-m7q6jt7KV85hrKq6zw)\n\n### Features & Benefits\n\n[Confluence](https://www.atlassian.com/software/confluence) is a collaboration tool from Atlassian.\n\nIt allows you to create project plans, schedule tasks, write meeting notes, discuss work, and submit project requirements in a collaborative work environment. It also offers documentation management and the creation of internal wikis. By syncing documents, you can collaborate online for document creation.\n\nTop Confluence Features:\n\n\u25cf Analytics\n\n\u25cf Atlassian integrations\n\n\u25cf Robust customer support\n\n\u25cf Unlimited spaces and pages\n\n\u25cf Team & Project management\n\n\u25cf Internal & External Collaboration\n\n\u25cf Powerful permission management\n\nConfluence is lauded as a stable product and it allows easy integration with agile processes.\n\nHere\u2019s [a tutorial](https://www.youtube.com/watch?v=IZJmdvoXeQs&ab_channel=RCVAcademy) if you\u2019re interested in how Confluence works.\n\n### Where Confluence Falls Short\n\nConfluence is a complex program.\n\nFor new users, the syntax is confusing and it takes a while to learn how to navigate the program. Also, Confluence is the worst on this list in terms of knowledge base management.\n\n### Pricing\n\nConfluence has a generous free version. It includes all of the essential documentation features\u2014including unlimited pages and spaces\u2014for a team of 10 users.\n\nConfluence is also the cheapest paid product on this list. However, it\u2019s worth mentioning that advanced features are only available as paid plugins which can quickly ramp up the cost.\n\n![](https://lh7-us.googleusercontent.com/nAGh9lkA5K9Pp-l8MW7kh-tTz4wwN0FN2LF6vC-xRx5s4eGaSh4zW6aYQ34zb0ce_vL2WZxyRjOJIGW1i_3Xxg71e5qnNO-LMlC5-bIpx6m5kClLuHn78Cxf5-OaUak-Ru0hQ3sZxVrSEvjmIQu9thg)\n\n### Bottom line\n\nConfluence is a no-brainer if you\u2019re already using other Atlassian apps like Jira. It's also the best choice for massive teams since the base product's pricing plans are very scalable.\n\nThe major drawback is the subpar documentation features, which get convoluted if you\u2019re dealing with large knowledge bases.\n\nIf you\u2019re looking for a powerful knowledge base management tool, look into D[ocsie.io](https://www.docsie.io/) and try it free for as long as you like!\n\n## 4. IT Portal - Best For Small Teams\n\n![](https://lh7-us.googleusercontent.com/aIOX2wu2Cx0fqSHg6SjLJGkbBcXiHyQSoeAPsnqDZePBzQmj6Up4TCQ_9-Cp39FDD0mnjErPaZ84fs9YTfbgsD7gSVLEUJS0-c1AqHbWhkKpV48d_dmHbmXDjOk-7HKgoWuaQYH8xB6qwLCV3QMlkYY)\n\n### Features & Benefits\n\n[IT Portal](https://www.it-portal.com/v4/) is a flexible asset management software. You can use it to keep track of knowledge bases, docs, passwords, people, and configurations that can run on their cloud or your own.\n\nCompared to ITglue, IT Portal is more straightforward to use and more customizable. It's responsive, quick, and stable. And all the information is reachable with the browser extension plugin.\n\nNotable IT Portal Features:\n\n\u25cf Mobile App\n\n\u25cf Scoreboard\n\n\u25cf Portal Export\n\n\u25cf Device Import\n\n\u25cf Network Import\n\n\u25cf Integrated File Editors\n\n\u25cf Password Manager & Browser Plugin\n\nIT Portal is known to have better customer support than ITglue: quick to respond and fast to action.\n\nThe integration feature is also nothing to sneeze at. It integrates with various common software like RMM, Office365, ticket management, etc. which further enriches the value of your tech stack.\n\n### Where IT Portal Falls Short\n\nIn terms of features, both products are very similar. But IT Portal's UI is awkward and feels outdated compared to ITglue.\n\n### Pricing\n\nIT Portal is priced per number of users \u2014 the more users, the less per user you have to pay.\n\n![](https://lh7-us.googleusercontent.com/68IdffOwqEnqtVAxL7yPkQKSEY3eRCmXrbOwH574nSRHlGjSD0zki9nrjzjOCZWvyux8ZRDoeM_86EbiToAMJOLCh_-Dx_nCNf5i2-v7BVdnKESz8pgFKvhrNisZeK165A-yFF85CEWoK2lLayGe0sw)\n\nThey also provide on-premise hosting.\n\n![](https://lh7-us.googleusercontent.com/pkT_e1dNPXZZux_hDBrsabtiFeKq70aGnpbyHM5dfMnfL2lHpBKR90EBAZjn38lNBx4edUWQ_unwsUub_TRYUwq9Ygz1lbS1IfkhZ-5zF7ExdN653slCd1tS1cdDrZfFLFFJEiBlKZJwrg1ajwsOaVI)\n\nIf you buy a yearly plan, they offer a 10% discount for up to 9 users and a 20% discount above that.\n\nThey also provide a 30-day money-back guarantee if you want to test it out.\n\n### Bottom line\n\nIT Portal is a cheap alternative to ITglue for small teams, but its costs quickly balloon for larger teams if you aren\u2019t hosting it yourself. It\u2019s a good ITglue alternative if the dated UI doesn\u2019t bother you.\n\nCompared to Hudu: If price is a big factor for you, chose Hudu. Otherwise\u2014if you don\u2019t care about the UI\u2014It comes down to the integrations. We recommend looking at what integrations you want and choosing based on that.\n\n## 5. DokuWiki - Best Free Alternative\n\n![](https://lh7-us.googleusercontent.com/EF3oNfhArZ1xOSR3yOTzcL90kjj_kTgurUjlNb8WQtatcJmzvifYrADZYpuGRzJaNrXCzBxKwLEmk4949ET9_oACELqZ7koCxez51upAIKM_oU3DO0p8oVOEbsEYGkGgfTS25W1KWkjh3c0uYi1ZHwQ)\n\n### Features & Benefits\n\n[DokuWiki](https://www.dokuwiki.org/dokuwiki) is a simple to use and versatile open source wiki software.\n\nIt features a clean and easy-to-read syntax. As the name implies, DokuWiki is made for documentation, manuals, and descriptions. It\u2019s possible to create nicely formatted and easy-to-read documentation with its editing tools.\n\nNotable DokuWiki Features:\n\n\u25cf Backup and integration\n\n\u25cf Built-in access controls\n\n\u25cf Features revision control\n\n\u25cf Authentication connectors\n\n\u25cf Integrates with your website\n\nDokuWiki lets you create your own or community-made plugins to add any feature you like. The many plugins contributed by its community enable a broad range of uses beyond those of a typical wiki.\n\n### Where DokuWiki Falls Short\n\nDokuWiki was released in 2004 and hasn\u2019t been updated since.\n\nBecause of that, it doesn\u2019t look as clean as modern-day apps. It also has security risks that can be mitigated with proper network access configuration.\n\nThe original creators also don\u2019t offer any official customer support, although many organizations offer [officially recognized third-party support services](https://www.dokuwiki.org/faq:support) in DokuWiki\u2019s ecosystem.\n\n### Pricing\n\nDokuWiki is free.\n\n### Bottom line\n\nDokuWiki is a good choice if you\u2019re ok with the older look and don\u2019t have anybudget to spend on other options. Security is a concern though, so it\u2019s smart to upgrade to a paid tool after your business grows.\n\nIf you're looking for a cutting-edge knowledge base tool that offers top-notch security and accessibility, Docsie.io is the perfect collaborative environment. Sign-up for the free version h[ere!](https://www.docsie.io/pricing/)\n\n## Final Verdict: Which ITglue alternative should you choose?\n\nIt\u2019ll be different for every team or MSP, but every product offers a free trial that lets you test what\u2019s best for you risk-free.\n\nBut if you ask us, if you're looking for a:\n\npowerful database management tool that doesn\u2019t work against you: [Docsie.io](https://www.docsie.io/),\n\ncheaper ITglue alternative with better customer support: [Hudu](https://www.hudu.com/),\n\nfree database alternative: [DokuWiki](https://www.dokuwiki.org/dokuwiki).\n\n**Frequently Asked Questions**\n\n**1. Why should you consider switching to alternatives from ITglue?**\n\n**Ans**: Service providers and team members may seek alternatives to ITglue for various reasons, such as poor customer support, high costs for smaller teams, and a lack of specific documentation tools. Exploring alternative solutions for their needs can lead to improved collaboration, workflows, and IT service management.\n\n**2. What criteria were used to review and select the best ITglue alternatives?**\n\n**Ans**: The selection of the best ITglue alternatives was based on four key criteria crucial for Managed Service Providers (MSPs): ease of use, quality of customer service, knowledge base features, and value for money. Each alternative was evaluated against these criteria to ensure it fulfilled the requirements of service providers and team members.\n\n**3. How do these alternatives address common challenges faced by ITglue users?**\n\n**Ans**: Apart from offering features like remote monitoring, conversation platforms, and optimized workflows, the reviewed alternatives address challenges experienced by ITglue users, including poor customer support, high costs for smaller teams, and a lack of documentation tools. The alternatives aim to provide comprehensive solutions to these issues.\n\n**4. Are low scores always considered negative in the buying guide?**\n\n**Ans**: No, low scores in the buying guide do not necessarily indicate a negative aspect. For instance, a tool with integrated project management may receive a higher value score, but it depends on the specific needs of the team. Low scores may simply highlight that certain features are not relevant for a particular use case.\n\n**5. How can users determine which alternative is the best fit for their needs?**\n\n**Ans**: Choosing the best alternative depends on the unique requirements of the team or MSP. The FAQs provide insights into each alternative's strengths, such as Docsie.io's specialization in knowledge base management, Hudu's direct competition with ITglue, Confluence's suitability for large teams, IT Portal's flexibility for small teams, and DokuWiki as a free alternative. Teams are encouraged to explore free trials to test and identify the most suitable option for their specific needs.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_jC5jhtdIGA1uDXSu7/banner_45_c5769eaa-cf8b-917a-a613-40e2f50bfc72.jpg", "summary": "We've categorised the software based on four criteria most important for MSPs.", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Technical Writing"], "status": 1, "path": "/blog/articles/5-itglue-alternatives-affordable-powerful-it-documentation-for-2024", "slug": "5-itglue-alternatives-affordable-powerful-it-documentation-for-2024", "previous": {"link": "../15-best-practices-when-launching-new-product-documentation", "title": "15 Best Practices When Launching New Product Documentation"}, "next": {"link": "../5-itglue-alternatives-affordable-powerful-it-documentation-for-2023", "title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024"}}, {"title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024", "author_name": "Tal F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_38oWfLzhNu07HmBo8/boo_XGfvRm3TVTFbV6HET/6596307b-9a82-1281-67e8-c73bc6339fcfUntitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12.jpg", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Service providers and team members need a collaborative platform to efficiently track devices, streamline workflows, and enhance collaboration. While ITglue has established itself as a reliable cloud-based documentation platform, several alternatives have also come in the recent past.\n# ITglue Alternatives: Top 5 Options for MSPs in 2024\n\nService providers and team members need a collaborative platform to efficiently track devices, streamline workflows, and enhance collaboration. While ITglue has established itself as a reliable cloud-based documentation platform, several alternatives have emerged in recent years.\n\n## Top 5 ITglue Alternatives for MSPs\n\n1. Docsie.ai - Best for knowledge base management\n2. Hudu - Best direct alternative to ITglue\n3. Confluence - Best for large teams and organizations\n4. IT Portal - Best for small teams\n5. DokuWiki - Best free alternative\n\nThese ITglue alternatives cater to the diverse needs of small businesses and enterprises and offer IT service management solutions. Some of them also offer remote monitoring capabilities, conversation platform and comments integration, along with an optimized workflow.\n\nBut that\u2019s not all as ITglue users also deal with:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_LhlkkZChyPTKTOglF/itglue_users_seek_alternatives_because_c72476d8-711d-bff9-f262-69628e791434.png)\n\nPoor customer support\n\n- High cost for smaller teams\n \n- Lack of documentation tools\n \n\nWe\u2019ve reviewed 15 MSP tools and found the best 5 ITglue alternatives based on those criteria.\n\nHere's our verdict.\n\n![](https://lh7-us.googleusercontent.com/y8Gt1MD0Hyvh2gqO7iW6cgvUoDYRJSrg2Dt2yr76di0sAlEoWrzQkhXT7zuk5Zi-hzwc8tebMsbaF-Y-ASSUfdmnOn6bKY8sZD_D5hxUfYwkhNgapRxOBh6BVOMpojHlA4wJeiEz9t1NhsVbG_xqXCk)\n\n## Buying Guide- Most Imp for MSPs\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_nnYHoaSQE6EziPMGg/four_criteria__most_important_for_msps_acbe4771-4ae6-1601-2ec8-9b632cb364fb.png)\n\nWe've categorised the software based on four criteria most important for MSPs.\n\nEase of Use: reflects how quickly you'll learn to use the app. If it's too difficult to use or takes too long to learn, it will decrease your team's productivity instead of improving it.\n\nCustomer Service: problems are inevitable when connecting a lot of different apps. That\u2019s why the quality of customer service is a deciding factor for many MSPs.\n\nKnowledge Base Features: Can an app handle large knowledge bases? Does it offer editing tools to create functional documents? Can you collaborate across teams and third-party apps? You don\u2019t want to switch software only to find that it limits you in some way.\n\nValue For Money: Will the tool grow with you\u2014or will you have to switch again with scale? A good tool will support you at any level and only introduce features that you need.\n\n### Are low scores always bad?\n\nNot at all.\n\nFor example, a tool with integrated project management will have a higher value score, since you'll find it useful if you aren\u2019t already using a project management app. But if you are, those features only add complexity, which ultimately decreases the value.\n\nSimilarly, having few features might mean that the existing features are of higher quality. That\u2019s the case with specialised tools like Docsie: it can\u2019t manage passwords or devices, but it\u2019s the best knowledge base platform out there.\n\nP.S. Want to build large knowledge bases without having to worry about stability, security, or scale? Sign up for D[ocsie's Startup plan](https://www.docsie.io/pricing/) and create unlimited documentation \u2014 free forever!\n\n## 1. Docsie.ai - Best App For Knowledge Base Management\n\n![](https://lh7-us.googleusercontent.com/KBJr69HeNCohCpeyKp4ffipfCAGtKw2yFFZcm84tbja1ATllKgTCWhbGBRdl_-3V1ivQR7q6vhSYxGa9KMpLpSc-VjmM5ekdDnTxJEvA9RP30Q6exomG8OpOk5lp5_qBZXhxVkGH2FlO_MxSMlPyNds)\n\n### Features & Benefits\n\n[Docsie](https://www.docsie.io/) is the best knowledge base management tools out there.\n\nIt specializes in extensive IT documentation, cross-organizational data curation, and team collaboration. Docsie is very easy to install and can integrate with any tech stack.\n\nTop Docsie Features:\n\n\u25cf Auto-Translate\n\n\u25cf UI Customization\n\n\u25cf Publishing Options\n\n\u25cf Powerful Editing Tools\n\n\u25cf Documentation Analytics\n\n\u25cf Deployment Management\n\n\u25cf Interactive Knowledge Portals\n\n\u25cf Intuitive Organization Structure\n\n\u25cf Internal & External Collaboration\n\nHere's [an example](https://portals.docsie.io/organization_14776/workspace_14776/welcome-to-docsie-red-beta-snead/welcome-to-docsieio/deployment_EmlWqzYM4A1oC5jcF/?doc=/welcome-to-docsieio/) of Docsie's documentation published on the web.\n\nDocsie's building blocks are books and shelves.\n\nShelves are placed on the left side. Opening them will show you a list of books.\n\n![](https://lh7-us.googleusercontent.com/AWeebyHyaQlHzBU2H-UkDdynFNofHzxSupc09DIXNzn5Km0yq4VqZS80kn7R027Laq9fMo2Z1Fp7KmYPJu_5swRT8oitCE81EKpNRqKPV805YJKCi1lc0cx_pRCuCmjOdTdhKWqn9zOHL22eM2aHSg0)\n\nYou can group books into sections, like a real library.\n\nClicking on a book takes you to the editor. Here, you can create articles, and even translate them into different languages automatically. The editor is also where you manage the versions, visibility, and publishing for each article.\n\n![](https://lh7-us.googleusercontent.com/zUxA-hZ1Aah-y3iKMvQXrVQJyrgRcJi3I2rIrdAUxY0-pFbeB-rH4TCwPihXCOTbkHf0MZ2ku10AhTA2cmZcnwwrncwzVYnBMumSPrTmNY5rimY1jKp_kFEp6u0MqHTDgzBlswNNVrIQaMQOL96fH0w)\n\nYou can embed multimedia content in articles, allowing you to create all kinds of documents \u2014 internal SOPs, onboarding guides, and external wikis or help centers. To stay secure, Docsie also offers robust access control.\n\nAs for publishing, you can publish whole shelves orsingle books.\n\n**Cloud Portal**\n\nYou can use Docsie\u2019s cloud to publish your document to the web.\n\n![](https://lh7-us.googleusercontent.com/mIfrNqnvSZsFJlyfUn2-pYHp8b2GOv4Z64j2f4ySUwpEZrI-TC0eWHVCD4eWYpxbrnKgwPijb3DPd33AA7OBK1oGquEwycSOAQbMX-S7Z8SRjgutxVvPnIJJ2q4mMvdT9AchC4YhT9jMRrfJidStSLU)\n\nThis creates a web link that you can share with anyone you want.\n\nMeaning your readers don\u2019t need a Docsie account to access your knowledge bases.\n\n### Website Embed\n\nYou can also embed a Docsie knowledge portal into an existing website.\n\nThat means you can create and curate help centers, guides, blogs, and product documentation, and make them public on your website.\n\nTo find out about the full extent of Docsie features, check out our [Youtube Channel](https://www.youtube.com/channel/UCnQm591jTzvHwb003Y8e1XA/videos). We\u2019ve got a ton of videos explaining how it works. It\u2019s so simple you can figure it out in one afternoon and have it running by the end of the day.\n\n\n### Pricing\n\nThe Docsie \u201cstartup\u201d plan is free.\n\nIt includes all the features you need to create and curate your knowledge base so you can get a good idea of how it works before committing to it. Higher plans have more features as shown below:\n\n![](https://lh7-us.googleusercontent.com/TPoQN4tFdBonDFYlMN_dq34-d3r7LSvdPiN7Wn63fVj-MwlzyFprE8rdsaNW23PtERunsywHHwN8H4ndKbXhFGHv1Qofgad6gJf4abt3JxPmQ9GT_DsVPPpk25uvoI5KleA1LSf2wHBoJTUNH6OM1yk)\n\nIt\u2019s worth mentioning that anyone can see the knowledge bases you create, as long as you make them public. Meaning you don\u2019t need a team account for every user that wants access to the documents.\n\n### Bottom line\n\nDocsie is a documentation specialist.\n\nIf you\u2019re looking to expand your tech stack with a best-in-class knowledge base\u2026 or if you don\u2019t need the complexity of a general MSP software like ITglue\u2026 then Docsie is the best solution.\n\nSick of upgrading plans so your team can access documents? Try out Docsie\u2019s knowledge portals and make your documents available to everyone! S[ign up here](https://app.docsie.io/onboarding/#/account) to get Docsie for free!\n\n## 2. Hudu - Best Direct Alternative To ITglue\n\n![](https://lh7-us.googleusercontent.com/-B5uKBy2wbIFGt4VALzlZ4_YKUD1S-yBwfVZmAK5P1DKixCxU18iv5o-8MVwsdzKmDgX5K7wv5FAEWPSJXo_To5yPYjYv91Nu9gyl1vrpGyaDBvi3HGrWyeq8fGz5kdbW4umW52qYe0QFOjKj_BluZI)\n\n### Features & Benefits\n\n[Hudu](https://www.hudu.com/) is the newcomer on the MSP block that everyone is talking about. It\u2019s a direct competitor to ITglue so it will be right up your alley if you\u2019re an ITglue veteran.\n\n**Top Hudu Features:**\n\n\u25cf Custom assets\n\n\u25cf Expiration tracking\n\n\u25cf Website monitoring\n\n\u25cf Intelligent reporting\n\n\u25cf Knowledge retention\n\n\u25cf Employee accountability\n\n\u25cf It acts as a password vault\n\n\u25cf Secure information sharing\n\n\u25cf Built-in process management\n\nUnlike ITglue, Hudu is self-hosted, so your data security is in your hands instead of a third-party\u2019s.\n\nAnother reason why Hudu took the market by storm is its customer service. Many users report faster response times and better problem-solving than what ITglue offers.\n\n![](https://lh7-us.googleusercontent.com/riN0aS3gmo3Lreu6wCD669X9TU8R01rz7QT8DRW7bCawfm6qaDuwIeMZNP9eXcHMaZhPSiqUNuk8IFmmt_qhkm_be5o1cjk6PnlMzZ-SfC-n4vMrHvQVniokBa6e5IqD3mNAJouh29-9bdQXuarlUlo)\n\nCheck out [this demo](https://www.youtube.com/watch?v=qzkf25_e-2g&ab_channel=Hudu) if you want to get a better feel for Hudu and its features.\n\n### Where Hudu Falls Short\n\nIf you\u2019re switching from ITglue, you should know that Hudu isn\u2019t as feature-rich. Although the dev team has a fast release cycle and is catching up fast. Especially since Hudu listens to customer feedback a lot more than ITglue does.\n\nAnother consideration is the current lack of a hosted service, which is still in development.\n\n### Pricing\n\n[Hudu\u2019s pricing](https://www.hudu.com/pricing.html) is simple.\n\n$31/month for 3 users + $15/user/month for additional users.\n\nIt has a 14-day free trial and no setup fees or contracts. Annual billing plans come with a 10% discount.\n\n### Bottom line\n\nMany unhappy ITglue customers flocked to Hudu since it launched.\n\nIt\u2019s the best option if you\u2019re looking for a cheaper alternative to ITglue but don\u2019t want to compromise on any functionality.\n\nIt\u2019s also worth mentioning that compared to Docsie, both Hudu and ITglue are more expensive, and their knowledge base and documentation features aren\u2019t as advanced.\n\n## 3. Confluence - Best For Large Teams And Organizations\n\n![](https://lh7-us.googleusercontent.com/IIgzOFbfwdSYBqW5_5KEK194nUyPD9DO9mn2oSOqiA-P6Buiar_B7ET75pWSavr4AP8gB6dL9nDVpAJPNpIybKdOdliWjEDjei19bjIe60QI4SdVbUOFUPfDBr0d6NUU4b4Q-m7q6jt7KV85hrKq6zw)\n\n### Features & Benefits\n\n[Confluence](https://www.atlassian.com/software/confluence) is a collaboration tool from Atlassian.\n\nIt allows you to create project plans, schedule tasks, write meeting notes, discuss work, and submit project requirements in a collaborative work environment. It also offers documentation management and the creation of internal wikis. By syncing documents, you can collaborate online for document creation.\n\nTop Confluence Features:\n\n\u25cf Analytics\n\n\u25cf Atlassian integrations\n\n\u25cf Robust customer support\n\n\u25cf Unlimited spaces and pages\n\n\u25cf Team & Project management\n\n\u25cf Internal & External Collaboration\n\n\u25cf Powerful permission management\n\nConfluence is lauded as a stable product and it allows easy integration with agile processes.\n\nHere\u2019s [a tutorial](https://www.youtube.com/watch?v=IZJmdvoXeQs&ab_channel=RCVAcademy) if you\u2019re interested in how Confluence works.\n\n### Where Confluence Falls Short\n\nConfluence is a complex program.\n\nFor new users, the syntax is confusing and it takes a while to learn how to navigate the program. Also, Confluence is the worst on this list in terms of knowledge base management.\n\n### Pricing\n\nConfluence has a generous free version. It includes all of the essential documentation features\u2014including unlimited pages and spaces\u2014for a team of 10 users.\n\nConfluence is also the cheapest paid product on this list. However, it\u2019s worth mentioning that advanced features are only available as paid plugins which can quickly ramp up the cost.\n\n![](https://lh7-us.googleusercontent.com/nAGh9lkA5K9Pp-l8MW7kh-tTz4wwN0FN2LF6vC-xRx5s4eGaSh4zW6aYQ34zb0ce_vL2WZxyRjOJIGW1i_3Xxg71e5qnNO-LMlC5-bIpx6m5kClLuHn78Cxf5-OaUak-Ru0hQ3sZxVrSEvjmIQu9thg)\n\n### Bottom line\n\nConfluence is a no-brainer if you\u2019re already using other Atlassian apps like Jira. It's also the best choice for massive teams since the base product's pricing plans are very scalable.\n\nThe major drawback is the subpar documentation features, which get convoluted if you\u2019re dealing with large knowledge bases.\n\nIf you\u2019re looking for a powerful knowledge base management tool, look into D[ocsie.io](https://www.docsie.io/) and try it free for as long as you like!\n\n## 4. IT Portal - Best For Small Teams\n\n![](https://lh7-us.googleusercontent.com/aIOX2wu2Cx0fqSHg6SjLJGkbBcXiHyQSoeAPsnqDZePBzQmj6Up4TCQ_9-Cp39FDD0mnjErPaZ84fs9YTfbgsD7gSVLEUJS0-c1AqHbWhkKpV48d_dmHbmXDjOk-7HKgoWuaQYH8xB6qwLCV3QMlkYY)\n\n### Features & Benefits\n\n[IT Portal](https://www.it-portal.com/v4/) is a flexible asset management software. You can use it to keep track of knowledge bases, docs, passwords, people, and configurations that can run on their cloud or your own.\n\nCompared to ITglue, IT Portal is more straightforward to use and more customizable. It's responsive, quick, and stable. And all the information is reachable with the browser extension plugin.\n\nNotable IT Portal Features:\n\n\u25cf Mobile App\n\n\u25cf Scoreboard\n\n\u25cf Portal Export\n\n\u25cf Device Import\n\n\u25cf Network Import\n\n\u25cf Integrated File Editors\n\n\u25cf Password Manager & Browser Plugin\n\nIT Portal is known to have better customer support than ITglue: quick to respond and fast to action.\n\nThe integration feature is also nothing to sneeze at. It integrates with various common software like RMM, Office365, ticket management, etc. which further enriches the value of your tech stack.\n\n### Where IT Portal Falls Short\n\nIn terms of features, both products are very similar. But IT Portal's UI is awkward and feels outdated compared to ITglue.\n\n### Pricing\n\nIT Portal is priced per number of users \u2014 the more users, the less per user you have to pay.\n\n![](https://lh7-us.googleusercontent.com/68IdffOwqEnqtVAxL7yPkQKSEY3eRCmXrbOwH574nSRHlGjSD0zki9nrjzjOCZWvyux8ZRDoeM_86EbiToAMJOLCh_-Dx_nCNf5i2-v7BVdnKESz8pgFKvhrNisZeK165A-yFF85CEWoK2lLayGe0sw)\n\nThey also provide on-premise hosting.\n\n![](https://lh7-us.googleusercontent.com/pkT_e1dNPXZZux_hDBrsabtiFeKq70aGnpbyHM5dfMnfL2lHpBKR90EBAZjn38lNBx4edUWQ_unwsUub_TRYUwq9Ygz1lbS1IfkhZ-5zF7ExdN653slCd1tS1cdDrZfFLFFJEiBlKZJwrg1ajwsOaVI)\n\nIf you buy a yearly plan, they offer a 10% discount for up to 9 users and a 20% discount above that.\n\nThey also provide a 30-day money-back guarantee if you want to test it out.\n\n### Bottom line\n\nIT Portal is a cheap alternative to ITglue for small teams, but its costs quickly balloon for larger teams if you aren\u2019t hosting it yourself. It\u2019s a good ITglue alternative if the dated UI doesn\u2019t bother you.\n\nCompared to Hudu: If price is a big factor for you, chose Hudu. Otherwise\u2014if you don\u2019t care about the UI\u2014It comes down to the integrations. We recommend looking at what integrations you want and choosing based on that.\n\n## 5. DokuWiki - Best Free Alternative\n\n![](https://lh7-us.googleusercontent.com/EF3oNfhArZ1xOSR3yOTzcL90kjj_kTgurUjlNb8WQtatcJmzvifYrADZYpuGRzJaNrXCzBxKwLEmk4949ET9_oACELqZ7koCxez51upAIKM_oU3DO0p8oVOEbsEYGkGgfTS25W1KWkjh3c0uYi1ZHwQ)\n\n### Features & Benefits\n\n[DokuWiki](https://www.dokuwiki.org/dokuwiki) is a simple to use and versatile open source wiki software.\n\nIt features a clean and easy-to-read syntax. As the name implies, DokuWiki is made for documentation, manuals, and descriptions. It\u2019s possible to create nicely formatted and easy-to-read documentation with its editing tools.\n\nNotable DokuWiki Features:\n\n\u25cf Backup and integration\n\n\u25cf Built-in access controls\n\n\u25cf Features revision control\n\n\u25cf Authentication connectors\n\n\u25cf Integrates with your website\n\nDokuWiki lets you create your own or community-made plugins to add any feature you like. The many plugins contributed by its community enable a broad range of uses beyond those of a typical wiki.\n\n### Where DokuWiki Falls Short\n\nDokuWiki was released in 2004 and hasn\u2019t been updated since.\n\nBecause of that, it doesn\u2019t look as clean as modern-day apps. It also has security risks that can be mitigated with proper network access configuration.\n\nThe original creators also don\u2019t offer any official customer support, although many organizations offer [officially recognized third-party support services](https://www.dokuwiki.org/faq:support) in DokuWiki\u2019s ecosystem.\n\n### Pricing\n\nDokuWiki is free.\n\n### Bottom line\n\nDokuWiki is a good choice if you\u2019re ok with the older look and don\u2019t have anybudget to spend on other options. Security is a concern though, so it\u2019s smart to upgrade to a paid tool after your business grows.\n\nIf you're looking for a cutting-edge knowledge base tool that offers top-notch security and accessibility, Docsie.io is the perfect collaborative environment. Sign-up for the free version h[ere!](https://www.docsie.io/pricing/)\n\n## Final Verdict: Which ITglue alternative should you choose?\n\nIt\u2019ll be different for every team or MSP, but every product offers a free trial that lets you test what\u2019s best for you risk-free.\n\nBut if you ask us, if you're looking for a:\n\npowerful database management tool that doesn\u2019t work against you: [Docsie.io](https://www.docsie.io/),\n\ncheaper ITglue alternative with better customer support: [Hudu](https://www.hudu.com/),\n\nfree database alternative: [DokuWiki](https://www.dokuwiki.org/dokuwiki).\n\n**Frequently Asked Questions**\n\n**1. Why should you consider switching to alternatives from ITglue?**\n\n**Ans**: Service providers and team members may seek alternatives to ITglue for various reasons, such as poor customer support, high costs for smaller teams, and a lack of specific documentation tools. Exploring alternative solutions for their needs can lead to improved collaboration, workflows, and IT service management.\n\n**2. What criteria were used to review and select the best ITglue alternatives?**\n\n**Ans**: The selection of the best ITglue alternatives was based on four key criteria crucial for Managed Service Providers (MSPs): ease of use, quality of customer service, knowledge base features, and value for money. Each alternative was evaluated against these criteria to ensure it fulfilled the requirements of service providers and team members.\n\n**3. How do these alternatives address common challenges faced by ITglue users?**\n\n**Ans**: Apart from offering features like remote monitoring, conversation platforms, and optimized workflows, the reviewed alternatives address challenges experienced by ITglue users, including poor customer support, high costs for smaller teams, and a lack of documentation tools. The alternatives aim to provide comprehensive solutions to these issues.\n\n**4. Are low scores always considered negative in the buying guide?**\n\n**Ans**: No, low scores in the buying guide do not necessarily indicate a negative aspect. For instance, a tool with integrated project management may receive a higher value score, but it depends on the specific needs of the team. Low scores may simply highlight that certain features are not relevant for a particular use case.\n\n**5. How can users determine which alternative is the best fit for their needs?**\n\n**Ans**: Choosing the best alternative depends on the unique requirements of the team or MSP. The FAQs provide insights into each alternative's strengths, such as Docsie.io's specialization in knowledge base management, Hudu's direct competition with ITglue, Confluence's suitability for large teams, IT Portal's flexibility for small teams, and DokuWiki as a free alternative. Teams are encouraged to explore free trials to test and identify the most suitable option for their specific needs.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_jC5jhtdIGA1uDXSu7/banner_45_c5769eaa-cf8b-917a-a613-40e2f50bfc72.jpg", "summary": "We've categorised the software based on four criteria most important for MSPs.", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Technical Writing"], "status": 1, "path": "/blog/articles/5-itglue-alternatives-affordable-powerful-it-documentation-for-2023", "slug": "5-itglue-alternatives-affordable-powerful-it-documentation-for-2023", "previous": {"link": "../5-itglue-alternatives-affordable-powerful-it-documentation-for-2024", "title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024"}, "next": {"link": "../15-best-practices-when-launching-new-product-documentation", "title": "15 Best Practices When Launching New Product Documentation"}}, {"title": "15 Best Practices When Launching New Product Documentation", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C!", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "One best practice when launching a new product is performing product release preparations. In particular, we want to focus on writing new product documentation to support a product launch. Without it, potential users will not have relevant information to use as a reference point after purchasing your new solution.\n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_MFTgjy9LiaXR1FiQD/362361d2-e4d1-1f33-2ad8-69f778ef7dce15_best_practices_for_documentation.jpg)\n\n\n\nAs part of a wider marketing strategy, product managers and product team members should continue reading to learn about 15 best practices to follow during their next launch. By the end, you will understand how to make these important documents the best they can be!\n\n**What Types of Product Documentation Should I Be Aware Of?**\n\nBefore diving into the list of best practices, let us clarify what types of product documentation exist, and the intended goal for each:\n\n* **Product Requirements Documentation** \u2013 A product requirements document or PRD is a type of internal product documentation used to help businesses meet release criteria. This explains what the final product should accomplish for a user, without specifically defining how or where. Then, development teams and testing teams use a PRD to align the product with business requirements ready for release. PRDs are commonplace with software products, but can be used to adhere to any product roadmap.\n\n* **User Guides and Self Service** \u2013 Product teams will need to create user guides as a soft prerequisite for a successful product launch. As the name suggests, this is documentation to help end-users maximize their productivity when using a new product. Here, all major user-facing functionality should be explained in full, so customers can get the most value. Better yet, share these guides in a self-service external knowledge base so customers can help themselves!\n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_cWXkDOoQWZe4VTtxB/3f77ef88-6b1c-476b-00bf-403bf0fd3f7dimage.png)\n\n\n\n\n\n* **Setup, Installation and Configuration Guides** \u2013 If a product requires setup, installation and configuration, this is another technical product documentation asset you will need to create. The goal is to clearly illustrate these processes from a user perspective, and a developer perspective if applicable. This may span across multiple devices and multiple operating systems if for software documentation; something to bear in mind.\n\n* **Marketing Assets** \u2013 You may not think this is product documentation, but it is! The style and format of marketing assets influences how customers perceive your product, before they start using it. Making a good impression is vital. How are you describing the products new features? What audience is it intended for? How will this improve someone\u2019s work or personal life? Is this what you and the wider company want customers to think?\n\n\n\n\n\nAfter that primer on product docs, next up is the list of best practices:\n\n## 1: Make a Start!\n\nJust starting out with product documentation? Great! Now, don\u2019t hesitate to make a start. Many people want to get product documentation PERFECT; and in pursuit of perfection, they become paralyzed by the task. Get the basic concept for your services on paper, then focus on tidying up ready to impress your customers. Release notes are great at defining the basics, then you can build out from this document.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_Emt4IHPuQCw8QvlWh/de7b651e-3c21-5769-3d3c-98b10afa2861image.png)\n\n## 2: Keep it Simple, Stupid\u2026\n\nAbbreviated as KISS, this is a real design principle that floated around (pun intended) in the US navy in the 60s. The same rule can apply to product documentation. Ask yourself: \u201cHow can you convey the necessary information in a way that all demographics can understand?\u201d\n\nTo apply this to your product vision, we recommend the Flesch-Kincaid readability test. Content grading tools like Grammarly commonly use this system. This gives you a score equivalent to a US high school grade when analyzing written content. Aim for grade 8 or age 13 to 14 as a schooling age to maximize the interpretability of content \u2013 wait, we could\u2019ve said\u2026 how easy it is to understand your writing.\n\n**3: Understand the Target Audience**\n\nSo, you\u2019ve started, and kept it simple. Now, you need to know who you are actually writing for\u2026 As an example, the target audience for software companies will be very different to an automotive manufacturer.\n\nLet\u2019s imagine an educational software company that focuses on simple tools to help young students learn step by step about concepts. The first thought in your head may be, \u201cso, the target audience is children, right?\u201d. Not necessarily... The target audience is the primary decision maker for software packages at a kindergarten or high school \u2013 such as the IT department and internal stakeholders in charge of procurement. A secondary audience would be the young students, who may see the education software in the wild and advocate for its use in their school.\n\n**4: Focus on the Value, Rather Than a Story**\n\nWhile everyone loves a good story, customers want to know what value your product will offer. Will it simplify a task or workflow? Is your product available offline, versus competitors who are online only? Does your product do the thing faster than other competing products?\n\nThese examples constitute unique selling points (USP) for a particular offering. Focusing on and highlighting USPs will tempt prospective customers, and help them understand what you have that others don\u2019t to increase market share. You can define USPs by performing a competitive analysis against competitors in your industry. \n\n**5: Leverage Formatting to Categorize Information**\n\nDocumentation should not be a big block of text. This is difficult to scan through and navigate for end users. Instead, use headings and other formatting options to break up the text.\n\nH1 headings are the first thing people see when clicking on a page. H2 and H3 act as sub headings for topics covered on the page. You can use bullet points or numbered lists to group content together for easy reading, and even become eligible for Rich Snippets to improve SEO and SERPS visibility. If you have Markdown knowledge, an online markdown editor like Docsie offers numerous formatting options to make your product documents stand out!\n\n**6: Keep Your Documentation in a Central Location**\n\nThere\u2019s nothing worse than releasing technical documentation, and then realising how complicated it will be to monitor and manage long term. What if documentation needs an update? Where is the original document, and how can we release new versions of the page? How about translating this content into other languages?\n\nFor this best practice, we have to mention Docsie! Online knowledge base software allows you to store documents in a single centralized cloud location. From here, employees and contractors can collaborate on content to expedite completion ready for launch. Docsie offers version control management when you need to update knowledge, and language management for global content localization. If you wanted to automate global content creation, we also have a nifty ghost AI language translation bot that accurately translates for you in the background!\n\n**7: A Picture Speaks a Thousand Words**\n\nWhile writing a long-winded explanation on how to do the thing will work, it\u2019s not an effective way of teaching end users. Instead, show them with pictures, or even moving pictures!\n\nTry creating an accompanying video tutorial for each product document. That way, those who prefer reading can scan through the text, while visual learners can opt for the video. Similarly, GIFs and images can help users see what you are referring to, especially within a software user interface (UI). Accommodating for a range of learning styles will help you help a wider range of users, meaning more potential for your product.\n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_X78cQgHAcdaqo3Jyo/6fd3a530-7742-61d2-28d7-a05b231ad08aimage.png)\n\n\n\n\n\n**8: Learning vs Goals vs Understanding vs Information**\n\nWhat is the intent for the document? User intent is critical with online product documentation, and helps you align your content to sections of the user journey.\n\n1. **Learning** \u2013 If a person has never seen a thing before, learning content helps them understand the basic principles.\n\n2. **Goals** \u2013 This type of content should help users reach a goal, such as \u2018How to Export a PDF File From Docsie\u2019. By the end, the user will have achieved the goal: exporting a PDF.\n\n3. **Understanding** \u2013 Also referred to as research, this is for customers who already have working knowledge on a subject, but want to understand in more depth.\n\n4. **Information** \u2013 The subject has a question, and wants a specific answer. This could be as simple as the real time weather in a specific location, or a video on \u2018how to build a tree house.\u2019\n\n**9: Make it Searchable**\n\nBefore you make this documentation public, can your users search for keywords within the text?\n\nIf not, we recommend finding a documentation platform that supports this. The number one deterrent for users is not being able to quickly find information. This leads to frustration, additional customer support team workloads if they cannot find the info, and a negative overall customer experience (CX). Oh, Docsie does support global search if you were wondering!\n\n**10: Preparing to Gather Actionable Feedback**\n\nDocumentation writers will be aware of the fact that the initial version of the content is bound to change down the line. Until the public sees the documentation, your writers can only bounce ideas and feedback off one another.\n\nOnce your documentation is published, we believe it is essential to have feedback collection in place. That way, your writers can turn any content-related negatives into positives by listening to real customers and end users. No need to look elsewhere, you can take advantage of feedback collection in Docsie!\n\n\n\n\n\n**11: Link to a Page When Mentioning a Topic**\n\nThis best practice leans into SEO and web page navigational structures.\n\nWhen you mention a keyword, do you link to it? When you reference other topics, users may not yet understand the other topic in the context of the current page. You should link to any mentioned topics that have documentation, as this allows readers to quickly reference sub-topics while learning about a main topic.\n\n**12: Clarity, Not Ambiguity**\n\nClarity beats ambiguity when writing product documentation. You can use plain English to avoid ambiguity, which basically means avoiding jargon and technical language unless absolutely necessary. If you do use jargon, be sure to write a simplified definition immediately after for layperson readers.\n\n\u201cIf you are having issues with comprehending information in this documentation, please ask for additional details on how to overcome this comprehension difficulty from our customer support representative.\u201d\n\n\u201cIf the content displayed is hard to understand, you can ask customer support for help.\u201d\n\nWhich do you prefer?\n\n**13: Create Templates to Make Documents Faster**\n\nWith a new product launching, expediting the documentation creation process is a priority. You can do this using templates.\n\nTemplates define a reusable structure for pages, helping writers create content faster and with more consistency. You can also create multiple templates for different content styles. Docsie offers a range of prebuilt templates for you to use, alongside custom template support.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_XHb1mp79YNE6NhBnc/8360d509-3e77-0eb6-3619-f35308b33946image.png)\n\n**14: Establish a Tone of Voice and Style Guide for Writers**\n\nHow much free reign do your writers have?\n\nReigning writers in is important, as this can lead to inconsistency in final drafts of product documentation. You can do this with Tone of Voice (ToV) guidelines, and content writing style guides.\n\n* **Tone of Voice** \u2013 It\u2019s not what you said\u2026 it\u2019s the way you said it. Do you want writers to be formal and proper, or more casual? Is humor allowed, or are the topics more serious? Is your content more conversational and passionate, or do you just want cold-hard facts?\n\n* **Style Guidelines** \u2013 This document may explain the company mission statement, and how writers can follow a set style when writing and formatting pages. Included here could be user personas to target, SEO principles like meta descriptions, and citation or referencing requirements (Chicago, AP Style etc).\n\n**15: Publish Your Documentation Using a Powerful Knowledge Base Platform**\n\nIf your written content is fuel, what vehicle are you using to drive the message home?\n\nA powerful knowledge base platform is essential for deploying quality product documentation. If documents become unavailable, or pages are slow to load, all the effort spent creating these documents will go to waste.\n\nYou need the ability to import existing documents, collaborate on content with internal teams, create and edit new documents, embed dynamic rich content, and publish to a knowledge site. Version control is also critical for long term documentation updates, alongside language management and auto translation for global content localization. \n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_AQjjiMz02RUxwJ6Yh/f523c296-d7ed-b928-222d-f514ebeb559dimage.png)\n\n\n\nYou guessed it! All of these features are available in Docsie. Take these features for a spin, try our [Free Forever](https://www.docsie.io) plan to get started!\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_MFTgjy9LiaXR1FiQD/362361d2-e4d1-1f33-2ad8-69f778ef7dce15_best_practices_for_documentation.jpg", "summary": "As part of a wider marketing strategy, product managers and product team members should continue reading to learn about 15 best practices to follow during their next launch. By the end, you will understand how to make these important documents the best they can be!", "publish_date": "June 08, 2022", "categories": ["Product Documentation", "AI", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing"], "status": 1, "path": "/blog/articles/15-best-practices-when-launching-new-product-documentation", "slug": "15-best-practices-when-launching-new-product-documentation", "previous": {"link": "../what-style-of-documentation-should-product-managers-use-in-order-to-communicate-the-appropriate-message", "title": "What style of documentation should product managers use in order to communicate the appropriate message?"}, "next": {"link": "../5-itglue-alternatives-affordable-powerful-it-documentation-for-2024", "title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024"}}, {"title": "What style of documentation should product managers use in order to communicate the appropriate message?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "*Documentation is one of the most crucial and underappreciated components of any open-source project, and it should not be taken lightly.*\n\nGenerally speaking, most open source projects do not get adequate attention simply because their authors are not really interested in, are incapable of, or do not have the time to create an effective documentation environment for their API and product documentation.\n\nAlthough your application may be excellent, if the documentation is inadequate, consumers will not be able to benefit from its usage.\n\nHowever, even if they have no option but to utilize it for whatever reason, they will not be able to do it successfully or in the manner in which you would like them to.\n\nUnderstanding how to produce excellent documentation takes a significant amount of work, as does periodically reviewing other documentation projects. But take my word for it \u2014 as someone who has created a plethora of documentation for Docsie \u2013 if you are building code that will be used by someone other than yourself, and particularly if those people are your customers, your product should be well documented, formatted and dynamically presented.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_1Og3QffsTgFL8pV68/0aa542c6-d2ff-4d6e-42aa-932d7f3665eeschool_supplies_ga298c5a8e_1280_min_(1).jpg)\n\n## When it comes to tutorials, how-to\u2019s, explanations, and references, what is the difference?\n\nMany people mistakenly believe that the four phrases refer to the same item. They do, however, express a variety of diverse meanings. These different types of documentations are quite essential and have some key differences:\n\n**Tutorials Documentation:** These types of documentation are information-based documentation oriented for training.\n\n**How-To Guides/User Guides Documentation: **User guides documentations express how to solve specific problems through a series of steps in order to achieve a specific objective.\n\n**Explanation Documentation: **These are article-type documentation that is designed to help the user/reader gain a deeper understanding of a product through various explanations and background context.\n\n**Reference Notes Documentation:** This documentation is designed to inform the user of the description of various new feature updates and uses. This type of documentation can be very \u2018raw\u2019 in the form of developer documentation however, they can also be translated into more user-friendly release notes which can be easily understood by the end-user.\n\n## Reasons for producing high-quality documentation\n\nBefore proceeding, it is crucial to comprehend why competent documentation writing is a very important yet underappreciated need in today's society. The availability of extensive and well-written documentation is one of the most important criteria in achieving widespread adoption, particularly in open source projects where practically every action is available to the public and where such activities play a crucial role in the project's success.\n\nLet's have a look at the most important reasons for writing effective documentation.\n\n### It allows you to create a better onboarding experience for your customers.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_kSeCio30GIM0RDS3J/2259983f-291d-fe8e-3cdd-6db630023e96ecommerce_g99f922364_1920_min_(1).jpg)\n\nWhen you provide adequate documentation on your product to your customers, you will assist them by making them feel more comfortable with your product, and protected by its specific guidelines. You must do the following in order for this to occur:\n\n1. Ensure that your product documentation is visible and easily accessible, either through in-app links or under a searchable documentation platform.\n\n2. Ensure that they are well written and assist the customer in finding their answer quickly and easily\n\nOne piece of advice is to write your documentation just once, and it will be digested again and over again when new clients are brought aboard by your company.\n\n### As a consequence, there are fewer support inquiries.\n\nCustomers who read and understand your documentation are more likely to purchase your goods. When clients are unable to figure anything out, it may be quite aggravating, and they may begin to blame your product instead.\n\nSome customers may instantly contact or email the support staff if they encounter a snag; but, if the documentation is attractive, easily accessible, and intelligible, they will be able to resolve their own issues without the need to consult you, which will, in turn, make them feel more empowered.\n\n### It helps you to support your own team.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_oqXlcrJlQmjhGonqx/9f439b91-9f8f-343e-67c2-0291ec0da5f8teamwork_g8ce998b1c_1920_min_(1).jpg)\n\nA robust knowledge base may also be used to help your own team members. So your internal team should be informed about new features, planned roadmaps, API documentation, and everything else that is necessary to keep everyone on the same page.\n\n### Step-by-step instructions on how to write effective documentation\n\nWriting the substance of the document and arranging this activity are two entirely distinct tasks from determining what tone to use and how to ensure that your documentation is understandable. As stated by [O\u2019Reilly, there are 8 rules of excellent documentation](https://www.oreilly.com/content/the-eight-rules-of-good-documentation/): \n\n1. **Create documentation that is inviting to the reader.**\n\n2. **Produce thorough documentation that covers all areas of the project.**\n\n3. **Produce skimmable material that is easy to understand.**\n\n4. **Create documentation that demonstrates how to utilize the product via case studies.**\n\n5. **Write documentation that contains repetition where it is necessary.**\n\n6. **Write documentation that is up to date**\n\n7. **Write documentation that is simple to contribute to**\n\n8. **Write documentation that is simple to discover and understand**\n\nThose elements are mostly concerned with the content. Following that, we'll go into the \"how\" of structuring this information in six steps:\n\n### Make a decision on what you should record.\n\nTake some time to consider what sort of documentation you will be producing before starting: is it a tutorial, a reference document, an instruction manual, or an explanation?\n\nTake note that the nature of your product will have a direct impact on the sort of documentation you will be responsible for creating.\n\n### Create a framework.\n\nBuild a foundation for your documentation first. This may be something very tiny at the start, and it can comprise just a few groups, but over time, the whole platform on which you are constructing will begin to grow in size and complexity. You should review your organizational structure on a regular basis.\n\nKeep in mind that you are the instructor, and you are ultimately accountable for how your pupils learn in your class. They will be directed by your directions; thus, the more time you spend on structure, the more successful your pupils will be in their endeavors.\n\n### Always take advantage of sound multimedia techniques.\n\nMake sure you make use of videos, drawings, and varied styles and plug them directly into your documentation. [Docsie ](https://www.docsie.io/)allows embedding any of these within our platform to make this process easier.\n\nNot only will they assist consumers in better understanding the information you express, but they will also give a fantastic Search Engine Optimization which will lead to a larger number of high-quality leads as a result of your dynamic documentation.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_Tp5KRnREeB4BWVdBn/679dc5ee-07ce-4579-b1e1-39f8afa64dceSnag_73f0470f.png)\n\n### Make certain that it is searchable.\n\nThere are differences in the search capabilities of different knowledgebase platforms \u2014 some of them only offer basic search with no ability to drill down into segmentations (which is technically fine if you don't have thousands of files), while others offer query options that allow you to search not only in documents but also in usernames.\n\nHowever, there is one thing that is critical: you should be utilizing a tool that allows you to search quickly. A search feature included within the app makes it simple to search for files and get a preview of them without leaving the app.\n\nDocsie allows you to have dynamically searchable navigation for easily accessible information.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_L7xg4HA5BNd0rtjwk/58557bb6-ba77-792a-20e8-9f14fd2b2d16Snag_73f6a2a0.png)\n\n### Constantly strive to improve and update\n\nCreating and using documents is difficult because they are quickly forgotten by the individuals who generated or profited from them. Documents also face a number of challenges along their journey.\n\nAs time passes, the folder structure takes on the appearance of a cemetery, as older documentation tends to remain at a lower position on the monitor's screen.\n\nSo be sure to go back through your old documentation and make improvements, as well as encourage your colleagues to do the same from time to time. Docsie allows you to create updates through our advanced versioning system which is simple and easy to do.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_ICAmxGtiRnaADNias/228e6de7-cf2c-4104-ac68-5b9d5909d572Snag_73f34a8b.png)\n\n## Final thoughts:\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_FcM2MxTAr0FVwDFKD/3688a2ad-947a-c45a-e49d-7ec08160b1a7tingey_injury_law_firm_9SKhDFnw4c4_unsplash_min_(1).jpg)\n\nDo you want to know more about how to write effective documentation? For software documentation professionals, there are a ton of blogs and information to be found [here](https://www.docsie.io/blog/).\n\n\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_1Og3QffsTgFL8pV68/0aa542c6-d2ff-4d6e-42aa-932d7f3665eeschool_supplies_ga298c5a8e_1280_min_(1).jpg", "summary": "Documentation is one of the most crucial and underappreciated components of any open-source project, and it should not be taken lightly.", "publish_date": "December 17, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/what-style-of-documentation-should-product-managers-use-in-order-to-communicate-the-appropriate-message", "slug": "what-style-of-documentation-should-product-managers-use-in-order-to-communicate-the-appropriate-message", "previous": {"link": "../crucial-documentation-that-product-managers-need-to-have", "title": "Crucial documentation that product managers need to have!"}, "next": {"link": "../15-best-practices-when-launching-new-product-documentation", "title": "15 Best Practices When Launching New Product Documentation"}}, {"title": "Crucial documentation that product managers need to have!", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Being the best product manager you can be is no easy task, and there are numerous disciplines you must concentrate on; whether it's being creative, being technically minded, understanding your customer, or having the mindset that can assist in bringing a product to life, there are numerous disciplines you must concentrate on.\n\nUnderstanding the significance of your documentation and having full control of how the documentation at each step of the process may be handled will, nevertheless, be one of the most important factors in determining your success. With this in mind, we'll be looking at eight different sorts of documents that you should be paying attention to today.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_TW7xFF3ucs3XCi5rY/file_vN9YuYjwCFqqYv7sZ/c8cc5da1-cc99-56e7-2e9a-66c5ec3e0738firmbee_com_gcsNOsPEXfs_unsplash_(1)_min.jpg)\n\n### Documentation of the Product Strategy\n\neveryone involved understands what they're getting into and what their ultimate objectives are. With these clearly stated, you will be able to guarantee that everyone is on the same page, that all teams and departments are working towards the same goals, and that all departments are prioritizing the same things.\n\n### Description of the product specification documentation\n\nBecause it consolidates all of the information about your app, product, or service into one location, this kind of documentation is critical to success. In this section, you may concentrate on anything, including actual product specifics, feature lists, aesthetic and marketing materials, as well as sales and branding tactics.\n\nOf course, the contents of each of these papers and the priorities may vary based on the sort of product you are developing, but clearly articulating your objectives can aid in bringing everyone together and in getting things organized.\n\n### Documentation of the Competitive Analysis\n\nWhen it comes to your company's success, being one step ahead of your competitors in terms of knowing how their goods and services function is very essential. This is particularly true when it comes to recognizing strengths and weaknesses and acting on them.\n\nIn order to be more successful, you must not only analyze the firm but also have a deep understanding of its operations and operations procedures, as well as what it is doing.\n\n### Documents of Metrics\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_TW7xFF3ucs3XCi5rY/file_IlAjgRwtpwBDVKehx/1176f518-721f-89e5-5db5-cbc46719944dstephen_dawson_qwtCeJ5cLYs_unsplash_min.jpg)\n\n\"How much are you spending?\"\n\nThe answers to these questions are very significant when it comes to determining the direction your project is moving in, determining your priorities, and determining what actions you must do in order to reach your objectives.\n\n**Documentation for Prototyping**\n\nIt is inevitable that you will reach a point in your product development project when you will be testing the designs of your ideas and determining which strategy would work best moving ahead. It's likely that you'll also be producing some kind of prototype in order to determine how successful the whole project will be in the long run, as well.\n\nThrough the documentation of the whole process, you'll be able to identify and address major areas of concern, as well as audit your process in order to improve and optimize your approach in order to get better outcomes today and in future projects.\n\n**Documentation for Prototyping**\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_TW7xFF3ucs3XCi5rY/file_JFsuAcNI4wR6HEBDj/455a8b62-6afd-93ac-a208-edfb8df458adsigmund__dJCBtdUu74_unsplash_min.jpg)\n\nIf you are involved in a product development project, it is unavoidable that you will reach a moment when you will be testing the designs of your ideas and choosing which method would perform best going forward. As part of your project, it's probable that you'll be creating some kind of prototype in order to establish how successful the whole endeavor will be in the long run.\n\nYou will be able to identify and resolve important areas of concern as a result of the documenting of the whole process. You will also be able to audit your process in order to enhance and optimize your approach in order to get better results now and in future projects.\n\n### Documentation for User Guides and Manuals\n\nThere\u2019s a lot of material that you\u2019ll need to think about creating while your product is being created for when it\u2019s finally released to the public and/or your customers to create the best experience possible. Here are a few examples of this kind of documentation:\n\n**\u2022 Internet-based resources: such as knowledge bases, and help guides**\n\n**\u2022 Frequently Asked Questions**\n\n**\u2022 Instruction manuals for products**\n\n**\u2022 Internal policies and procedures for your company's usage**\n\nHere's everything you'll need to think about when it comes to generating documentation for end-users as well as for your workers. In the event that a client contacts your company about a problem with their product, you'll need to ensure that your personnel are trained on how to resolve the issue in the fastest and most efficient way.\n\n### Documentation of the User Stories\n\nWhen designing a product, it's critical to understand the types of clients and end-users with whom you'll be collaborating, as well as how your product will touch their lives and benefit them in a good manner, before moving further.\n\n### Documentation for road mapping and projections\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_TW7xFF3ucs3XCi5rY/file_T16bjL6bQTUr7TVXC/719e3d22-1b8a-62db-10bc-142c5c0a2201alvaro_reyes_qWwpHwip31M_unsplash_min.jpg)\n\nBy road mapping the project, you'll be able to clearly specify what type of timeframe your project is intended to last for, as well as establish critical milestones with target completion dates to strive for in order to achieve your objectives. This is an excellent document to utilize since it will allow you to ensure that everything is on track, as well as to identify and solve important problem areas before they become a source of concern or worry for anybody.\n\n### Final thoughts\n\nAs you can see, there are a plethora of different types of documentation that you'll need to consider and prioritize when working on a product as a product manager. Overall, the more organized and in control, you can be during the process, the better your ultimate outcome will be. Docsie has a robust feature set of tools to help you accomplish any task to create uplifting and promising documentation for your clients, stakeholders, and associates. [Try Docsie now for free and take a hands-on tour of our platform.](https://www.docsie.io/)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_TW7xFF3ucs3XCi5rY/file_vN9YuYjwCFqqYv7sZ/c8cc5da1-cc99-56e7-2e9a-66c5ec3e0738firmbee_com_gcsNOsPEXfs_unsplash_(1)_min.jpg", "summary": "Understanding the significance of your documentation and having full control of how the documentation at each step of the process may be handled will, nevertheless, be one of the most important factors in determining your success. ", "publish_date": "December 17, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Product Documentation Tutorials", "Importance Of Documentation"], "status": 1, "path": "/blog/articles/crucial-documentation-that-product-managers-need-to-have", "slug": "crucial-documentation-that-product-managers-need-to-have", "previous": {"link": "../a-product-one-pager-document-that-people-will-actually-read-a-step-by-step-guide", "title": "A Product One-Pager Document That People Will Actually Read: A Step-by-Step Guide"}, "next": {"link": "../what-style-of-documentation-should-product-managers-use-in-order-to-communicate-the-appropriate-message", "title": "What style of documentation should product managers use in order to communicate the appropriate message?"}}, {"title": "A Product One-Pager Document That People Will Actually Read: A Step-by-Step Guide", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "In order to understand how to create a product one-pager that people will really read, it's vital to first understand what it is intended to do. The product one-pager is a stage that occurs between the conception of an idea and the creation of full project blueprints. Despite its briefness, it is far from being a scribbled-on-the-paper thinking experiment. It is a well-researched document that sets the tone for a product or important feature early in the product's lifetime by establishing expectations.\n\nOne-page product descriptions that are captivating may help to develop support and momentum for the campaign. It may serve as a reference point even after the focus has switched to development, user experience, and quality assurance. It may also put a stop to a fresh endeavor.\n\nSo, what is it about a one-pager that makes it so special? Let's start with a discussion of why you would need one of them in the first place.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_PxyDYGHjeyG9ksVIF/file_ysSFwqghldoCqMbsM/d1045970-c6ae-4605-3ba2-379bb5ab92d0scott_graham_5fNmWej4tAA_unsplash_min.jpg)\n\n## Three Arguments for Writing a Product One-Pager\n\nWhy has this specific analog relic remained relevant and valuable in an age where so many papers have been replaced by collaborative digital means for communication, as opposed to earlier generations?\n\nThe task of establishing a shared understanding of fundamental facts and ideas has gotten increasingly difficult in recent years. A well-constructed product one-pager documentation may bridge gaps and develop support by setting the stage for stakeholders and providing them with information.\n\nThis one-pager can be totally digitally created and formatted in order to email to others and even converted into a PDF with Docsie, but why is this one-pager so important for product managers?\n\n### 1. Raise awareness and support for a certain issue.\n\nA product one-pager argues for the importance of a new initiative and why the company should support it. It highlights the fundamental goals of the projects and discusses how their success will benefit the company as a whole if they are successful.\n\nTo inspire confidence in the decision-maker, it gives information regarding the opportunity and competitive situation. By putting out the essentials, there is enough knowledge and mutual comprehension to go ahead in a productive manner.\n\n### 2. Define the scope of the project.\n\nMany stakeholders are apprehensive about embarking on a new endeavor without fully understanding what it involves. A one-pager outlines what is included in the initiatives, as well as what is not included, which is critical information.\n\nDecision-makers get more confidence in what they're supporting when these important aspects are clearly articulated. It serves as a constant reference point throughout the project's lifespan, defining criteria for what should be included and excluded.\n\n### 3. Specify what constitutes success.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_PxyDYGHjeyG9ksVIF/file_8hDe3tTqc6q5HqOPI/267bf70a-1fd4-4a56-f7a1-8164c10c9d48zac_durant__6HzPU9Hyfg_unsplash_min.jpg)\n\nA product one-pager outlines the \"why\" of a specific effort and what the company should anticipate as a consequence of the initiative from the outset of the process.\n\nAs at this point, there are no specific measurements or milestones to work towards. There should be sufficient clarity to allow the implementation team to determine whether or not they are on the correct track. In addition, stakeholders utilize the one-pager to keep up with the progress of the application.\n\n## Key Characteristics of a Product One-Pager that Stand Out from the Competition\n\nThat which distinguishes a fantastic one-pager from another is its design. Here are five things to bear in mind while writing one of these critical product briefings for your company's product. These are essential to know.\n\n### Conciseness\n\nBy definition, a one-pager is already very condensed and concise. These are masterclasses in succinctness, and they stand out as motivators for stakeholders. In certain cases, even a single page of paper might seem like an uphill battle to get through because it is too thick and overloaded with information.\n\nExecutives are juggling a lot of responsibilities. They want information that is presented in bite-sized, value-packed bits so that they can analyze, make a choice, and then go on with their lives.\n\nPlease be considerate of their time. Keep in mind that your project is only one of several ideas that they are considering.\n\n### Make certain that all of the bases are covered.\n\nDespite the fact that it must be concise and to the point, your product one-pager documentation must not have any obvious flaws or key unsolved loopholes. It should always have the following components:\n\n### Goal\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_PxyDYGHjeyG9ksVIF/file_xZpI8I6nIRoWUOFWR/02af5a28-7f5c-682d-8bcc-f3734f9f940aafif_kusuma_RjqCk9MqhNg_unsplash_min.jpg)\n\nWhat is the motivation behind your proposal? What is it that you aim to accomplish? It should be noted that this is distinct from product or business objectives and is particular to the \"why\" of this project.\n\n### What is the definition of success?\n\nWhat are the conditions that must be met in order for this venture to be considered a success if we achieve this (and do it well)?\n\n* **Backstory: **This should include answers to some supporting \"why\" questions, such as why there is a need or opportunity, why now is the best moment to begin, and why your company/product is well-positioned to be successful.\n\n* **Items that are a 'must-have': **While this should not be a comprehensive list of requirements, it should include those that are absolutely necessary in version 1.0 in order for this effort to fulfill the aim and meet the success criteria previously established. This will also assist stakeholders in gaining a better understanding of the magnitude of the project's potential scope.\n\n* **Items that are not covered under the scope of the project: **While this does not have to be a thorough list, it is here that you may express the needs for this phase of the project (or at all). Limit this to criteria that are connected to the scope and that stakeholders could expect to be included. For example, being able to import data or supporting a certain platform are both desirable. It should draw attention to locations where scope creep might become a problem in the future.\n\n* **Competition: **What steps are being taken to resolve this issue now? What strategies are existing rivals doing to cope with this problem? What obstacles must be overcome in order to get a sufficient proportion of the market? Are there any other technologies or techniques that others have thought about or attempted in the past? What is the current market share of your company? Providing answers to these questions demonstrate that you have done your study and helps to define the terrain.\n\n* **Timing factors that are critical: **While it is early to develop a project plan or timetable for this new venture, there may be a critical reason to complete it by a certain date. A major industry event, a contractual deadline for a client, a seasonal window of opportunity, or even the necessity to replace a failing internal system are just a few examples. Stakeholders must be informed if there is a sense of urgency or if there are any specific time limits to bear in mind.\n\n\n\nAll of this information can be filled out and done on [Docsie](https://www.docsie.io/). By doing this you can export your files into a PDF format, or email the documentation with our online cloud link. It all can be password protected so that outsiders won't be able to access this information who are outside this project.\n\n### The emphasis is on the impact.\n\n**Due to the fact that product one-pagers are not product specifications, you do not need to provide a long list of needs.** The goal here is to get support for the effort as far as possible. It is more important to understand why this is a good thing for the company as opposed to how it will operate or what it would look like.\n\nMaintain your emphasis on strategy alignment and how a successful implementation may impact the key metrics that matter to the company's performance. If there is no overlap with the organization's areas of emphasis, it is hard to justify the expenditure of the necessary resources.\n\nIt may also provide insight into what the business stands to lose if they do not proceed with the project. For example, falling behind rivals, losing critical clients, or being hamstrung by technological debt are all possible outcomes of not partaking in a particular opportunity the product holds. There's nothing worse than realizing too late that you've lost out on a giant opportunity and there's nothing you can do to make it right. \n\n### Well research cases\n\nThe product one-pager, on the other hand, does not provide much space for explanation. Every assertion, assumption, and forecast is based on facts and data that can be verified. If this supporting information is not included in the one-pager, the hypotheses and outcomes addressed will still be based on reasonable assumptions. They should be able to withstand any obstacles that may arise in the future.\n\nEqually crucial, the project suggested in the product one-pager must have realistic and sensible expectations for its objectives. Product team members should be able to stand by the outcomes of the project from the beginning to the end of its lifecycle. Those objectives may not be as high or as wide as the previous ones. Setting expectations, on the other hand, will yield benefits in terms of both the project's success and your personal credibility.\n\n### The Art of Storytelling\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_PxyDYGHjeyG9ksVIF/file_itHAB8wKJWNIx2JOw/5f957e51-ed6f-7752-fb9c-c49654ac1e9cnong_v_9pw4TKvT3po_unsplash.jpg)\n\nA complicated tale cannot be told on a single page because of the limited space available. A one-pager that is intriguing must communicate an inspirational narrative. They all follow a similar plotline, albeit the nuances and details might differ greatly.\n\nIn a nutshell, you establish the scene by stating the existing condition of affairs. Following that, you do consumer research to establish a market demand. Following that, you should provide a short summary of the recommended solution or technique to fulfill this requirement.\n\nThen you explain why this solution will meet the need and how it fits into the wider competitive environment. Finish your story by describing the ramifications of a successful implementation and deployment in terms of effect. The organization has placed a high priority on promoting the product or business strategy, as well as on influencing any key performance indicators or other measures. However, these bite-sized business cases do serve to establish the tone for the project's future.\n\n## Creating a Solid One-Pager for Future Achievement\n\nIn any given year, you may only have a few opportunities to drive a major new project forward. When the opportunity presents itself, it is well worth the time and effort to boil everything down into a crystal clear one-pager for all stakeholders to understand. \n\nIf you have a new project and you are interested in creating an amazing one-pager that will leave a lasting impression we suggest that you try to use Docsie. Docsie will allow you to create stylish one-pagers which you can email to all of the stakeholders, they can peruse it in thier spare time and even print it at their convenience. Then when you are ready to launch your project, you can use [Docsie ](https://www.docsie.io/)for all of your other documentation needs! \n\nProduct managers have a strong need for various documentations. To learn more please check out my previously written blogs, I started some of the most important documentation that product managers need to have completed in order to initiate successful projects and release top-notch products.\n\n", "header_image": "https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_PxyDYGHjeyG9ksVIF/file_ysSFwqghldoCqMbsM/d1045970-c6ae-4605-3ba2-379bb5ab92d0scott_graham_5fNmWej4tAA_unsplash_min.jpg", "summary": "ne-page product descriptions that are captivating may help to develop support and momentum for the campaign.", "publish_date": "December 17, 2021", "categories": ["Product Documentation", "Product Management", "Best Practices", "Product Documentation Tutorials", "Product Manager"], "status": 1, "path": "/blog/articles/a-product-one-pager-document-that-people-will-actually-read-a-step-by-step-guide", "slug": "a-product-one-pager-document-that-people-will-actually-read-a-step-by-step-guide", "previous": {"link": "../10-important-documentations-product-managers-should-make", "title": "10 Important Documentations Product Managers Should Make"}, "next": {"link": "../crucial-documentation-that-product-managers-need-to-have", "title": "Crucial documentation that product managers need to have!"}}, {"title": "10 Important Documentations Product Managers Should Make", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Written communication is, without a doubt, a more cohesive method of exchanging information about a software product that every team member should be familiar with. This is the reason why product managers devote a significant amount of their time to updating documentation for any job involving software.\n\nUnderstanding that producing various documentation for numerous procedures helps to keep the whole development process structured, preventing unforeseen difficulties caused by miscommunications, is widely accepted in all industries.\n\nLet's take a look at some of the benefits of documentation for product managers to get a better understanding of how important it really is.\n\n## What is the importance of documentation for product managers?\n\n![Importance of documentation for product managers](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_XYQ5ntfsPFkJhvxSM/boo_tt3aeZp07xsCA9YkY/ddbbfc33-4cf1-a58f-090a-6b645b5f4034firmbee_com_gcsNOsPEXfs_unsplash.jpg)\n\n\n### To Develop a Precise Product Vision\n\nDocumentation assists product managers in identifying the answers to all of the \"whys\" that arise in initiatives that revolve around the core product or service. Writing everything down helps product managers in making critical choices and receiving answers to queries such as who is the product created for, and why does the app or product needs to be developed from the beginning. This prevents any possibility of misunderstandings or blunders.\n\n### A Significant Assist in the Planning Process\n\nYou can't just assume that your product is the greatest answer to the outlying problem; you have to have a strategy for it to be the best solution. Now, before anything else, preparation is essential. By clearly and concisely documenting their vision via the creation of stories, sprints, and objectives, managers enable the whole development team to produce software that is aligned with the demands of the consumers they serve.\n\n### Supports Execution on Time\n\nIf plans are not carried out on time and in the proper way, they are rendered ineffective. To transform an app concept into a genuine and well-functioning application, a product manager employs documentation and written communication with designers, developers, and other stakeholders to push them in the right direction and execute the well-articulated plans that have been developed.\n\n### Teams are held responsible\n\nBy maintaining complete documentation of all work associated with a given product, product managers may access a wealth of information about what team members are doing and hold them accountable for their part of the duties. Keeping detailed records of everything helps to keep things simple and straightforward.\n\n### Customers' Needs Are Met\n\nProduct managers may readily access what features should be included in the application and what tasks each feature must fulfill by documenting everything from the app concept to the planning stage. Later on, they may communicate this evaluation to the team in a precise and understandable manner, ensuring that the final product is exactly what consumers want.\n\n\n\n**Creating documentation is a key aspect of product management. The following is a list of 10 key documentations that product managers work with in order to maximize the productivity of their team and projects.**\n\n\n\n1. Documentation pertaining to competitive analysis\n\n2. Documentation Outlining the Product Strategy and Vision\n\n3. Product Requirement Documentation (PRDs)\n\n4. OKRs, key performance indicators, and success metrics\n\n5. Roadmaps Documentation\n\n6. Documentation pertaining to designs and prototypes\n\n7. Documentation describing the user's journey and stories\n\n8. Documentation describing the release notes and scope\n\n9. Internal Guides and Frequently Asked Questions\n\n10. Customer-Facing User Guides and Product Documentation\n\n### Documentation pertaining to competitive analysis\n\nConducting competitive analysis research is a huge part of market research which allows you to investigate your product's competitive advantage over your competition who produce the same or similar product.\n\nCompetitive analysis includes investigating the goods and services offered by rivals, as well as their market share and strengths and weaknesses. Competitive analysis documentation, which includes all of the above-mentioned factors, is created and sent to the whole development team for review. A product manager will only make a final decision on the design of their application or product after doing comprehensive research on the competition.\n\nThe following is an example of how a competitor's table would appear in the competitive analysis documentation:\n\n* The company's name is referred to as the competitor.\n\n* The website address of the competitor\n\n* The number of users, which is (to estimate the effectiveness of its products and services)\n\n* The length of time that a rival has been in the market\n\n* Competitors' specifics and areas of expertise\n\n* The cost of a service or a product\n\n* Notes on various topics\n\nBecause product managers do a variety of different sorts of analysis, the contents of the document might vary dramatically from one to the next. Capabilities analysis, Competitive landscape analysis, Competitive differentiation analysis, Imitability Ladder analysis, and Value Proposition analysis are some of the more well-known types.\n\n### Documentation Outlining the Product Strategy and Vision\n\n![Documentation Outlining the Product Strategy and Vision](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_fOcQeHgEHeuCjKOTU/boo_tt3aeZp07xsCA9YkY/115c02c0-2019-006e-ae69-acc57558cdd5patrick_perkins_ETRPjvb0KM0_unsplash_(1).jpg)\n\nWhen it comes to product vision, it is something that creates a picture of the future of the product that we are attempting to develop. In the form of a storyboard, a narrative, or a prototype, it is intended to entice teams, investors, and partners to invest in and support the product in some way.\n\nIt is the sequence of goods that are intended to be generated until the ultimate product is attained that defines product strategy.\n\nOne of the most important abilities of effective product managers is the ability to develop a product vision, yet this is just the beginning. They must also build an enticing product strategy in order to convey a clear viewpoint on the product to the audience. Both the product vision and the product strategy must be highly purposeful in order for them to succeed. Consequently, documentations are prepared to capture all of the information connected to determining what the final product will be and how to bring a concept into reality. The majority of the time, these materials are shared with stakeholders in order to solicit their comments and their opinions.\n\n### Product Requirement Documentation (PRDs)\n\n**Product Requirement Documentation** are all-in-one documentation that brings together the many aspects of an application in a single location. Specs documentation is the most popular sort of document, and they provide a description of the applications' characteristics, among other things. They are also known as specification documents.\n\nIt is possible that each PRD will be different from the others. These documentations lay out the research issue statements, success metrics, MVP feature list, technical implementation details, and so on for the research project.\n\nProduct requirements documents (PRDs) include every step in the entire picture of the product, as well as the decision on whether to include or remove particular features, and they indicate any possible difficulties. Product managers may use this document to visualize the amount of time necessary for project development processes, comprehend the amount of money required for project development processes, and establish a mutually complete understanding between customers and the development team.\n\nI have stated the importance of PRD\u2019s in another article. [To learn more click here. ](https://www.docsie.io/blog/articles/product-requirements-documentation-for-product-managers/)\n\n### Objectives and key results, key performance indicators, and success metrics documentation\n\n![Objectives and key results, key performance indicators, and success metrics documentation](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_C5dij4zpuNJfYdxuZ/boo_tt3aeZp07xsCA9YkY/944a57c7-e03b-eb86-7f94-c5335ba726c3domenico_loia_hGV2TfOh0ns_unsplash.jpg)\n\n**Objective** and **Key Results** is a mechanism used by product managers to determine the goals of a product development process and then access the outcomes of that process as it continues. The aim directs the team towards the goals, while the outcomes indicate whether or not the goals have been attained. Two questions are asked and answered throughout the process: \"Where do you wish to go?\" and \"Have you arrived or have you failed to arrive\" at a specific goal or product objective.\n\nHowever, a key performance indicator, or KPI for short, measures the overall success of a development process at its current stage of development. Customer Lifetime Value and Trial-to-Customer Conversion Rate in sales, Web traffic and Conversion Rate in marketing, to name a few examples of key performance indicators (KPIs). All of these objectives, as well as the outcomes obtained throughout the process, are detailed in the relevant documentation.\n\n### Roadmaps Documentation\n\nRoadmaps are one of the most important documentation that product managers are supposed to formulate. A roadmap serves as a means of communicating to the team the significance of the product.\n\nA product manager creates a product life cycle that outlines what needs to be done when it needs to be done and how the whole process will be carried out. A roadmap is a document that contains a list of all of the initiatives that have been undertaken in order to effectively build software or any other product. It is a route that product managers have laid out and that the whole team follows. These may be prepared on Docsie to submit to their employees with embedded PowerPoint presentations within the documentation created by Google Slides. Docsie allows integration with Google slides through our integration capabilities. To learn more about Docsie's integration capabilities [click here.](https://help.docsie.io/?doc=/docsie-integrations/)\n\n### Documentation pertaining to designs and prototypes\n\n![Documentation pertaining to designs and prototypes](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_7UkZbKPYCrKwI0wls/boo_tt3aeZp07xsCA9YkY/dbf4c782-cb7c-467a-3fbb-eaf18de2c57bedho_pratama_T6fDN60bMWY_unsplash.jpg)\n\nCreating something from scratch without a blueprint is quite difficult. This is also true in the case of product design. Although the basic concept is important, there are hundreds of variants that might occur during the development process. As a result, product managers must maintain a document that has a record of all of the modifications and revisions that have been made to the product's design.\n\nWhen it comes to product prototyping, product managers have a very different experience than engineers or designers. Product managers set the tone for prototyping by setting clear goals and laying out a roadmap for the team to follow.\n\nIf you are wondering why a product manager would need to produce an app prototype documentation, then consider the following benefits of doing so:\n\n* The potential of misunderstanding is completely eliminated.\n\n* Iterations are completed quickly\n\n* Early in the process, it is important to provide justification for the notions\n\n* Improvements in the quality of technical feedback\n\nFor this reason and more prototyping documentation is essential.\n\n### Documentation describing the user's journey and stories\n\nIn the development of any application or platform, **user stories** and **customer journey** maps are two critical tools that must be used in conjunction with one another. Product managers develop and maintain documentation for these two positions in order to ensure that every detail is recorded and kept safe and secure.\n\nWhen creating a user narrative document, it is important to think about the many reasons why a user would want to utilize a certain product. Product managers record every conceivable trigger that might lead to a user interacting with a feature of the platform, including bugs and feature requests. A user journey might be considered on a microscopic level in this case.\n\nIn contrast, the user journey is a document that maps out the whole user experience, from the point of purchase or download to the point of usage of the product's features. This assists product managers in further explaining the product to their team and other interested parties (stakeholders, for example), as well as in establishing their confidence in the product itself. Also, this information can be used as marketing resources for ad campaigns or to explain the use case of a product to potential clients.\n\n### Documentation describing the release notes and scope\n\n**Release Notes**, as the name implies, are the documentations that are sent in conjunction with the release of new platforms or SaaS products. In order to notify users about new standards, identify which issues have been solved, and market the application when the update is complete, product managers put together this documentation. Because SaaS products differ widely from one another, no two documentation are exactly the same.\n\nScope notes are sometimes referred to as Scope of work documents in certain circles. Managers use this tool to define the breadth of the features that an application or a piece of software contains. What those characteristics will make possible, and so forth.\n\n### Internal Guides and Frequently Asked Questions\n\nIt is necessary to produce confidential internal **FAQs **for stakeholders in order to keep them informed throughout the whole product development process. The way in which these FAQs are written is really straightforward. The wireframes of a product with a strong user experience component, or a link to divide wireframe documentation, may be found in this folder.\n\nAll of the information about how things function in the development process is included inside these internal manuals. In addition to ensuring that data is recorded in such a way as to permit smooth hand-off among members, it also serves as a reference for external-facing jobs such as sales, marketing, customer support, and other similar positions to help customers.\n\n### Customer-Facing User Guides and Product Documentation\n\n![Customer-Facing User Guides and Product Documentation](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_QaQUnhXAgdAoDoEVV/boo_tt3aeZp07xsCA9YkY/a9b5abb3-dc46-6359-9f21-cb8c8319a976mantas_hesthaven__g1WdcKcV3w_unsplash.jpg)\n\nFor the uninitiated, the customer-facing guide is a user manual document in the traditional sense. It is the responsibility of product managers to prepare this documentation, which will provide instructions on how to utilize the newly built SaaS product.\n\nUsers may find themselves in a state of confusion as to how to run the product if this is not done, at least in the beginning stages, until they figure out the flow on their own. Consequently, it should be quite obvious why this document is so significant that it is one of the most often used or developed documentation by product managers in the industry.\n\n## Conclusions:\n\nBriefly stated, the following documentations are the top ten documents that competent product managers rely on in order to ensure an efficient product management process is followed.\n\nDue to these documentations, it is impossible for them to have any misunderstandings or disputes since they have separated the information about the duties into several papers. It produces a highly structured and seamless development process that has been meticulously documented at every stage.\n\n### How Docsie can help to create all these documentations?\n\nDocsie is a robust platform that is product managers' best friend when it comes to documentation. Docsie specializes in creating, managing, publishing documentation that can be translated into various languages with a sophisticated versioning system, easy-to-use editor and various other amazing features which help product managers create robust and dynamic online documentation.\n\n[To give Docsie a try for free, click here. ](https://www.docsie.io/)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_HklmFy6HpUlaN8sHv/boo_XGfvRm3TVTFbV6HET/009de899-1fe0-460f-f9c0-56afd1d9d917Untitled_1_min_1.jpg", "summary": "Let's take a look at some of the benefits of documentation for product managers to get a better understanding of how important it really is.", "publish_date": "November 30, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Product Managers"], "status": 1, "path": "/blog/articles/10-important-documentations-product-managers-should-make", "slug": "10-important-documentations-product-managers-should-make", "previous": {"link": "../docsie-io-named-an-emerging-favorite-by-capterra", "title": "Docsie.io Named an Emerging Favorite by Capterra"}, "next": {"link": "../a-product-one-pager-document-that-people-will-actually-read-a-step-by-step-guide", "title": "A Product One-Pager Document That People Will Actually Read: A Step-by-Step Guide"}}, {"title": "Docsie.io Named an Emerging Favorite by Capterra", "author_name": "Capterra", "author_email": "hello@docsie.io", "author_info": "", "author_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_siR2eGgD2iv4MLj2o/boo_tt3aeZp07xsCA9YkY/307f2c2a-fcc4-51b1-f2c6-a1520a7ebe46image.png", "author_social": "", "markdown": "Docsie.io is a smart documentation authoring & publishing platform. The Docsie.io team is overjoyed to announce its recognition as an \u201cEmerging Favorite\u201d in [Capterra\u2019s Shortlist for Enterprise Content Management Software](https://www.capterra.com/enterprise-content-management-software/#shortlist). With an overall rating of *4[.7 out of 5*](https://www.capterra.com/p/185219/Docsie/), Docsie.io is leading the pack in terms of customer satisfaction.\n\nTo every single loyal Docsie user, thank you. Users like you have made this possible!\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_shQ2RU3DXrrN3OnIw/boo_tt3aeZp07xsCA9YkY/d606cc48-929b-01e8-4006-5634d3fe191dimage.png)\n\nCapterra Shortlist is an independent assessment that evaluates user reviews and online search activity to generate a list of market leaders in the software space that offer the most popular solutions. The research methodology is available [here](https://blog.capterra.com/research-methodologies/).\n\nHere\u2019s what one of our users has to say about us on Capterra **\u201cWe* found that Docsie has most of the capabilities we need, and it also offers a helpful, responsive support team, which is hard to find elsewhere.\u201d***\n\n-Paul S. [[Source](https://www.capterra.com/p/185219/Docsie/reviews/3019279/)]\n\nWant to review Docsie? Add your review [here](https://reviews.capterra.com/new/185219).\n\n\n\n**Phillipe Trounev \u2013 Co-Founder of Docsie.io**\n\n\u201c*Since starting Docsie in 2016, we have been overwhelmed by the support of our customers, and absolutely love seeing the great documentation portals enabled by none other than Docsie! We have a simple mission: to make digital documentation elegant and beautiful, with fully managed services that allow our customers to click-and-publish to the web!*\n\n*Our new Docsie 2.8 release is coming soon, and builds upon our AI ghost translation and book/shelf framework. Soon, you will be able to create video tours with auto-narration for your products using existing Books in Docsie \u2013 no extra effort required! Similarly, API documentation writers have a new solution that will be coming with our 2.8 release which will allow them to simplify the creation and maintenance of application programming interface (API) reference docs.*\n\n*Thank you to Capterra for the recognition, and thank you to every Docsie customer \u2013 together we are building better documentation experiences for readers and writers across the globe.*\n\n\n\n*Best wishes from Phillipe and the Docsie.io Team.\u201d*\n\n\n\n**About Docsie:**\n\nDocsie.io is a digital documentation writing, collaboration, and publishing platform. It offers Markdown text editing, integrations with Mattermost and Slack, click-and-go publishing, images videos and hundreds of integrations and web content embedding support, automatic AI ghost translation into numerous languages, and deep documentation analytics for insight to help writers write better docs!\n\nImport your existing docx, PDF, and Markdown files today, and deliver digital documentation with Docsie!\n\n**About Capterra:**\n\nCapterra enables SMBs to achieve their mission by delivering the tailored, data-driven recommendations and insights needed to make informed software purchasing decisions. Come visit us at [www.capterra.com](http://www.capterra.com).\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_rw1l7AMfZZf61t06M/boo_XGfvRm3TVTFbV6HET/579db540-3f2e-64af-8a97-4cf5856c179eUntitled_1_min.jpg", "summary": "Capterra Shortlist is an independent assessment that evaluates user reviews and online search activity to generate a list of market leaders in the software space that offer the most popular solutions. ", "publish_date": "November 19, 2021", "categories": ["Product Documentation", "Product Management", "Product Updates", "Best Practices", "Technical Writing", "API Documentation", "Docsie Award"], "status": 1, "path": "/blog/articles/docsie-io-named-an-emerging-favorite-by-capterra", "slug": "docsie-io-named-an-emerging-favorite-by-capterra", "previous": {"link": "../product-requirements-documentation-for-product-managers", "title": "Product Requirements Documentation For Product Managers"}, "next": {"link": "../10-important-documentations-product-managers-should-make", "title": "10 Important Documentations Product Managers Should Make"}}, {"title": "Product Requirements Documentation For Product Managers", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_RQ70RIJrO72fVCVG6/boo_oSV1aEcodrUrtwpg5/1ae9ce23-353e-cb99-b922-ea4f722c7755image.png)\n\nPrior to the development of a product and the subsequent manufacturing of that product, as well as the introduction of that product into the market, a certain kind of document is required that outlines the characteristics, benefits, and purpose of that particular product. A product requirements document (PRD) is a document or a handbook that provides all of the requirements for a product. PRD is an abbreviation that stands for a product requirements document. Typically, the process of requirements collecting is completed at the stakeholder gathering meeting.\n\nA comprehensive set of requirements collecting papers, including Product requirements Documents, is collected at this phase of the project's development. To have a thorough understanding of PRD, we must first ask some basic questions, such as what is a PRD? What is the objective of putting up a product needs specification document? And what are the advantages of using it? The purpose of this page is to provide information about PRD and to clear up any confusion or queries that may have arisen.\n\n## What Exactly Is a Product Requirements Document (PRD)?\n\n**Simple definition:** A** product requirement document**, often known as a **PRD **document, is a document that describes the needs for a certain kind of product or set of products. The objective of the product, its features, its behavior, and the functioning of the product, as well as everything else required to launch a product effectively in the market, must all be included in the PRD. The product manager produces a PRD to communicate the need, the product concept to meet that need, how that product will be constructed, who will be the consumers, and the benefits that will accrue to the end-users as a result of using the product that has been developed and implemented. Public relations department management is a critical responsibility that must be completed correctly.\n\nBRD and PRD are often mistaken for one another. **Business requirements document (BRD)** is an abbreviation for this. The goal of the business document is to avoid time and resources from being squandered on elements that do not contribute to the achievement of business objectives. BRDs are often prepared by a business analyst, business executive, product marketing manager, or even the product manager himself or herself, however, this is not always the case.\n\n## PRD Parts And Components\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_LkoNhFQi5eseP6KRF/boo_oSV1aEcodrUrtwpg5/66b26911-909b-1255-2f50-82bf550c755bimage.png)\n\nUsing an example, we will show you how to construct a Product requirement document in this portion of the post, so pay attention! Although the form of PRD may alter from organization to organization, we will examine the fundamental structure of a PRD. A product release documentation (PRD) will comprise everything that has to be considered prior to the release of the product. It provides guidance throughout the release process and defines the prospective implementation of the product, which is almost always a software product in this case. The following are some of the most significant aspects to remember while writing product requirements and describing the PRD design, as well as the structure of a product requirements document.\n\nThe first item that should be included in the PRD file is the product's intended use. There are three crucial elements to consider while developing a product: the issue that the product will answer, the people who will use it, and the reason why the product is significant.\n\nThe second most crucial thing to do is to create realistic goals and objectives for the product that will be produced. This section of the requirement document discusses why a certain product will be launched and what consequences may be anticipated as a result of the product's implementation.\n\nWhen you've finished talking about your aims and objectives, the next item you should talk about is the product's features. It is necessary to provide a description for each feature. The description of a specific feature must include just the information necessary for the reader to comprehend the feature being described.\n\nIt may be beneficial to include a virtual design of the product to demonstrate how the product will appear when it is finalized. This aids in the comprehension of the engineering behind the product as well as the manner in which the product's functionality will be realized.\n\nThe need for the system and environment is the next item to be added to the product requirements documentation. It refers to the sort of system or environment that a user would be required to have in order to utilize the product. The system and environment requirements may include the kind of browser to be used, the operating system to be used, the amount of memory and disc space to be used, the amount of processing detail to be used, and so on.\n\n## Product Requirements Documentation Is Very Important\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_PZtuQYksgWdwZmj67/boo_oSV1aEcodrUrtwpg5/370eeff9-e3df-ee1f-6ca3-74110568ff4cimage.png)\n\nThe product requirement document (PRD) is critical in product marketing because it establishes a balance between the vision and the purpose of the product. It is critical to distinguish between the technical and commercial perspectives. The most crucial element that a PRD must mention is the product's intended use or function.\n\nThe PRD provides answers to questions such as what this product will alter in the lives of people or users, which issue it completely eliminates, and why people or users should use this product.\n\nIn addition to product characteristics, the second essential topic covered by PRD is the design of the product under development. It must clearly communicate the product's clear concept, as well as how the product should be used and who will be the product's intended users.\n\nPRDs are often created for software development initiatives.\n\nProduct requirements documents also serve the aim of setting release criteria, which is now often referred to as the Minimum Viable Product (MVP).\n\nIt is written from the perspective of the customer or the user in a public relations document (PRD). Specifically, it outlines the product's motivation for being built, including why a user should use the product and what issue it will answer in their daily life.\n\n\n\n## Procedures to Follow When Writing Product Requirements Document\n\n[Docsie](https://www.docsie.io/) has a lot of robust tools that can help product managers write up PRD's quickly and efficiently. \n\nA PRD may be created by following a few simple steps in a queue. The following are the five factors to consider while writing a successful product requirements document:\n\n### 1. Begin by clicking onto your workspace within Docsie\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_nJeL0kjIolsnrydQt/boo_oSV1aEcodrUrtwpg5/60c017d7-b080-0400-ea03-b3b0a63a74a0image.png)\n\nWithin your shelf create a new document by clicking Add Content and 'New Document'\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_lGytRmz5XZl8vez6J/boo_oSV1aEcodrUrtwpg5/87db9521-58cb-536f-accb-2e10eb8d8727image.png)\n\nNote: By adding content, this will create a 'New Document' that will allow you to write your first Product Requirement Documentation.\n\n### 2. Within your New Document, give it a title and press Add Book.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_WmG79H39qSNCPtMyh/boo_oSV1aEcodrUrtwpg5/4d20380e-fdde-f64a-e1f2-a62f0f4c47aeimage.png)\n\nNote: By adding a book you are essentially creating the layout to your frist PRD documentation.\n\nClick on tour book, and lets begin writing our PRD!.\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_KvBhkH8gJlLFjAVEW/boo_oSV1aEcodrUrtwpg5/360a80d8-ed60-d276-215d-53a122a37ca5image.png)\n\n### 3. Now that your documentation is open, click the Edit Documentation button and lets begin writing our PRD template!\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_IfiOVg7e3YWOCWgbm/boo_oSV1aEcodrUrtwpg5/065470cf-0607-8a76-6ab7-9d4c37b094d8image.png)\n\n### 4. Within the editor start writing a definition of the product, specifically its use case and functionality.\n\n**In Docsie the editor shows us all the tools we can use to style and create our documentation.**\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_wdyfSyq5J2CFSy98H/boo_oSV1aEcodrUrtwpg5/46fdb3f2-016d-097e-31e4-24bb5bd59aceimage.png)\n\nWithin the editor start writing a definition of the product, specifically its use case and functionality.\n\nYou can easily add pictures and various components to your PRD documentation within Docsie, but make sure your descriptions of the features and functionality of your product are clear and decisive. \n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_7gIr7UykICGaXwF6N/boo_oSV1aEcodrUrtwpg5/e1cd1f71-12d5-4556-9fb7-2411131d7e33image.png)\n\n### 5. Create a bullet point list of the goals and objectives that will be accomplished as a result of the product launch.\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_6TLkJWnFRlZjrwVRw/boo_oSV1aEcodrUrtwpg5/2c7601e8-000b-edbe-2427-cf946baf2e92image.png)\n\n### 6. Establish clear goals and objectives, as well as timetables for achieving them by creating a table within Docsie.\n\nWrite your product development goals and when you intend to make them based on research and then label them within Docsie's easy to use tables.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_A7XlgDeaLvqWco7zw/boo_oSV1aEcodrUrtwpg5/498e9630-c9c6-4d1e-ba89-15d181eabe2aimage.png)\n\n### 7. Now that your PRD template is completed remember to fill it out and save all your work. \n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_6I6ty0aFoj9KrTkJ2/boo_oSV1aEcodrUrtwpg5/62b14965-5cdb-94f9-605b-8378d4cf9cccimage.png)\n\n### 8. Now it is time to publish your work, you can publish on Docsie's interactive web or through embedding this on your site. In this example, we will publish it on Docsie's interactive web portal.\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_VWlyA4KZck0BMckjJ/boo_oSV1aEcodrUrtwpg5/29e81a70-945f-44b0-7dc2-07288e4dd26aimage.png)\n\n### 9. Make certain to publish this documentation and password protect it so that the stakeholders get a chance to securely examine it at the conclusion.\n\nIn order to password protect our book, we should go back to the workspace and click on the three dots and then properties.\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_IJzwWjokBsl54SLrw/boo_oSV1aEcodrUrtwpg5/28ee8e92-108d-3359-25b1-57d204d0108cimage.png)\n\nNow we click 'More Options'\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_buI7LmESGCTFmyerQ/boo_oSV1aEcodrUrtwpg5/c013a6ff-fa0c-a5b3-42c9-eea02ee8299fimage.png)\n\nThen enable password and update our book. \n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_sg15rOoDxw8vNqQpN/boo_oSV1aEcodrUrtwpg5/1c2dde6c-c6e6-9fce-12d5-e1c43b4c09a0image.png)\n\nNow we are ready to securely open our PRD template will be password protected with the password: PRD1. And since our documentation was published in step 8, all we need to do now is click on the link that takes us to the online portal.\n\n### 10. View your PRD template document.\n\nSince we password protected our documentation, of course, we will be required to fill in our password in order to view our PRD template. \n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_3PYkubCru3Qjs93wA/boo_oSV1aEcodrUrtwpg5/e22eaa59-dfd3-557c-9a9c-b14cca02c69eimage.png)\n\nOnce we have filled in the password now we can view our PRD template.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_l21bJALIlVY6bj5Wv/boo_oSV1aEcodrUrtwpg5/f01e08ac-48c8-f7cf-afe1-e78eec7d33edSnag_9cd88db.png)\n\nDone! It looks nice and clean, and this is a perfect way to create your PRD. \n\n## Tuning the scope\n\nWhen developing and launching a product, particularly a software product, the product requirements document outlines the needs that must be met in order for the product to be successful. It is created by a product manager in order to chart the route for the introduction of a certain product into the marketplace. Finally, it is authorized after the distribution of a preliminary design of the product to the stakeholders, and it is completed following the evaluations of the stakeholders.\n\n## Final thoughts\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_FByzc4B4xuYYzsI0n/boo_oSV1aEcodrUrtwpg5/e9a61633-228c-d8ca-b66d-5adf268849ebimage.png)\n\nAre you interested in learning more about how Docsie can help you create manage and maintain your product documentation?\n\n[Start your free trial today and see how Docsie can help make your life as a product manager a whole lot easier.](https://www.docsie.io/)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_0D9wjGLIZ63gWzCfE/boo_XGfvRm3TVTFbV6HET/c581b70f-0a42-d8c2-a896-39649217e416Untitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12_13_14.jpg", "summary": "When developing and launching a product, particularly a software product, the product requirements document outlines the needs that must be met in order for the product to be successful. ", "publish_date": "November 19, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials", "Product Requirements Documentation"], "status": 1, "path": "/blog/articles/product-requirements-documentation-for-product-managers", "slug": "product-requirements-documentation-for-product-managers", "previous": {"link": "../why-is-it-crucial-for-product-managers-to-prioritize-customers-needs-with-a-customer-led-product-strategy", "title": "Why Is It Crucial For Product Managers To Prioritize Customers Needs With A Customer-Led Product Strategy?"}, "next": {"link": "../docsie-io-named-an-emerging-favorite-by-capterra", "title": "Docsie.io Named an Emerging Favorite by Capterra"}}, {"title": "Why Is It Crucial For Product Managers To Prioritize Customers Needs With A Customer-Led Product Strategy?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Doesn't that seem self-evident? However, developing a truly customer-centric company strategy entails balancing many various elements, not only customer service. Customers are frequently overshadowed by more powerful stakeholder groups and other objectives.\n\nAccording to one [study](https://www.salesforce.com/blog/customer-service-stats/ ) done by SalesForce, 80 percent of customers believe that the experience a company gives is just as significant as its products or services. As a result, it makes perfect sense to consider the things you offer from the clients' point of view.\n\nMaking sure your products and services deliver delight to clients at every point of their journey can help your business thrive and survive even in difficult times.\n\n### Prioritizing Customers Needs\n\nWhen launching a new concept, product, or system, [good product managers](https://www.commandbar.com/blog/ai-product-manager/) usually ask themselves the following questions:\n\n\n1. Who will this benefit? \n\n2. How will it assist the individuals who will use it? \n\n3. What are the aims of the firm for this product or service?\n\nYou can develop something that people actually appreciate by asking \u2013 and answering \u2013 these questions.\n\nAnticipating what items consumers will want and ensuring they have them will result in greater brand loyalty and customer retention.\n \n\nBut first, you must understand exactly what the buyer expects before you can offer it. It is critical to leverage essential consumer insights and then put them into action.\n\n\nFor example, if you learn that the majority of consumers prefer to get their purchases as soon as possible, you may utilize retail inventory management software to expedite the process.\n \n\nBased on a[ study done by CapeGeminim](https://www.capgemini.com/news/8-in-10-consumers-willing-to-pay-more-for-a-better-customer-experience-as-big-business-falls/ ) states that 81% of consumers are eager to raise their spending with a company in exchange for a better experience! This is why having companies focused on customer experience is highly beneficial for companies' overall growth and revenue. \n\n### Examining the Data\n\n \n\n![Examining the Data](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_q61tchvZNw2q7ev1K/boo_BstGrLgAjLTv3OCig/f5a88a5d-09ea-a4b0-e3fa-3a87cacd2c98john_schnobrich_FlPc9_VocJ4_unsplash.jpg)\n\n \nYou may believe you have a good understanding of what your consumers want, especially if you've been running a successful business for a long time.\n\nHowever, here's a [sobering statistic generated by Growth Sandwich](https://www.growthsandwich.com/resources/what-is-customer-led-growth/) showing that while 80 percent of businesses feel they provide a superior customer experience, however, only 8% of customers agree! This demonstrates that you should not claim to be customer-focused if your products and services do not reflect it and it is a good idea to note that not everything a company does is considered customer-focused. Because of digital technology, there are more outlets for analyzing consumer behaviors and identifying critical insights \u2013 and [data compiled by SuperOffice ](https://www.superoffice.com/blog/customer-experience-statistics/ )show that insight-driven customer experiences help firms retain 89 percent of their customers. You may create a complete picture of your target consumers and identify their requirements by combining data from customer surveys with qualitative and observational insights.\n\nIt's also a good idea to keep an eye on what your competitors are up to, as well as non-competitors, to gain a sense of best practices. You don't have to replicate their technique, but you may sift through the finest elements and combine them to create the ideal plan for you.\n\nIn certain circumstances, forming a collaboration with a rival might actually help the consumer journey. If you are unable to provide a product or service that your customers require, put your rivalry aside and collaborate with a firm that can!\n\n\n### Making a Strategy\n\n![Making a Strategy](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_dgaWqcBvvxMjOsQwT/boo_BstGrLgAjLTv3OCig/050e1d83-c87b-3f79-bb68-bae24ca20f62kaleidico_26MJGnCM0Wc_unsplash.jpg)\n\nAfter you've considered the improvements you could make, it's time to develop your plan of action. This framework should always put the client first, while also ensuring that any modifications are feasible within the context of your broader company strategy.\n \n\nProduct roadmaps may be used to promote alignment throughout the organization and are valuable in planning and development. Begin with the product vision statement, then outline your objectives and initiatives.\n\nThe customer-led product strategy must be embedded at all levels of your organization, so all workers must understand who the product is aimed at, what its unique selling features are, and what the long-term goal should be. Collaboration between your customer service and marketing divisions is a smart strategy to improve the customer experience. \n\nIt is critical to hire the proper individuals who sincerely believe in your vision, as well as to keep them informed and motivated. Using video conferencing software can assist in maintaining face-to-face communication with individuals in different company sectors.\n\nDocsie has a ton of collaboration tools embedded right into its platform for easy collaboration. To learn more [click here](https://www.docsie.io/blog/articles/collaboration-to-create-well-polished-product-documentation/).\n \n### Change Adaptation\n \nCustomers' behaviour has shifted as a result of the digital world, with customers becoming more picky and impatient in the products and services they purchase.\n \n\nThey now have bigger expectations and more options than ever before, so if you don't satisfy their wants, they may move somewhere just as simply. While new technology makes it simpler to engage with clients, it also makes it easier for them to complain!\n\nWhen compared to newer enterprises and start-ups led by millennials, older businesses, in particular, may struggle to adjust to the new pattern. However, it is really a question of \"adapt or perish.\" Companies that continually find new methods to create and promote their products will be successful in the long run.\n\n### Taking Advantage of Technology\n\nAccording to an [estimate generated by eMarketer](https://www.emarketer.com/public_media/docs/eMarketer_Roundup_Path_to_Purchase_Beyond_Retail_Vertical_2017_3.pdf), there will be over 230 million digital shoppers in the United States by 2021. The function of technology provides several chances to deliver an excellent customer experience and collect consumer information at all touchpoints.\n\nCustomer service automation is one such feature, and we're seeing firms use innovations like call recording services to make life easier for both consumers and employees.\n\nMeanwhile, the emergence of artificial intelligence may provide further insights into the consumer experience through the use of intelligent chatbots and analytics.\n\nTechnology will continue to grow in significance, but you must ensure that it is always valuable to the client and aids rather than hinders their trip! The latest technology may not be the greatest choice for arranging appointments for older clients and more conventional organizations, where it offers advantages and problems.\n\n### Personalization\n\n![Personalization](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_CVmWzPHbpVv2IkjzD/boo_BstGrLgAjLTv3OCig/6ebf0dc5-feb6-6d23-780b-6082911cb2aaimage.png)\n\nA customer-led product strategy entails studying which items consumers like and perceiving them as more than just transactions. However, simply providing consumers with good items and a pleasurable, hassle-free experience is insufficient.\n \nPersonalization is crucial because it helps clients feel like they are truly valued by the company. Finding methods to customize both the product and the whole process will increase customer retention \u2013 and a pleased customer will tell others about their positive experiences, increasing your rating on product review sites.\n\nIt should go without saying that you should provide an excellent omnichannel experience as a matter of course. Still, providing individualized assistance to clients while they explore and, ideally, make a purchase is beneficial. Customers like little features like adding more filters to restrict their browsing options and save time.\n\n\nA customer-facing product roadmap may be used to keep specific consumers up to date on your progress and how you're integrating their comments, allowing you to establish a stronger connection.\n\n\nBy chatting to new service users and frequent visitors, you may inspire personnel to build empathy for the consumers. If a client has chosen to move to a competing firm, attempt to find out why \u2013 and see if there's a way to entice them back in.\n\n### Keeping the Momentum\n\nA customer-led product approach necessitates being proactive rather than reactive. Make sure to ask the appropriate questions before the consumer begins their experience, allowing you to maintain control of the process.\n\nA customer-led product approach necessitates being proactive rather than reactive. Make sure to ask the appropriate questions before the consumer begins their experience, allowing you to maintain control of the process. The [customer onboarding system](https://www.kychub.com/) is critical in implementing your product plan after a consumer has been persuaded to establish an account. You might keep them coming back by sending targeted messaging or giving free trials or discounts on things you know they'll enjoy. \n\nIf you want consumers to pick you above your competition, the significance of website upkeep cannot be stressed. Ensure that your whole online presence is designed to provide the greatest possible experience for all visitors, regardless of device, including tailored product recommendations and lots of up-to-date, relevant information.\n\nThe ultimate goal is for delighted customers to keep returning, which means you won't have to spend as much money on marketing and sales operations - which is particularly good news for small firms.", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_bjvzT8ARNKowfu0sw/boo_XGfvRm3TVTFbV6HET/e1fce41f-69b1-d959-cc45-7091c9907125Untitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12_13.jpg", "summary": "Every Product Manager knows that making sure your products and services deliver delight to clients at every point of their journey can help your business thrive and survive even in difficult times.", "publish_date": "November 10, 2021", "categories": ["Product Management", "Best Practices", "Customer Service"], "status": 1, "path": "/blog/articles/why-is-it-crucial-for-product-managers-to-prioritize-customers-needs-with-a-customer-led-product-strategy", "slug": "why-is-it-crucial-for-product-managers-to-prioritize-customers-needs-with-a-customer-led-product-strategy", "previous": {"link": "../why-being-a-great-product-manager-requires-pristine-documentation", "title": "Why Being a Great Product Manager Requires Pristine Documentation?"}, "next": {"link": "../product-requirements-documentation-for-product-managers", "title": "Product Requirements Documentation For Product Managers"}}, {"title": "Why Being a Great Product Manager Requires Pristine Documentation?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "The most valuable talent that product managers may possess in order to bring their product concept to life is the ability to write effectively.\n\n## Why Documentation Is Important?\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_PTc9VJ5wxwdL1k6yB/boo_EJBR2kCoLVuTRTFDl/ba1c9cc6-2f5a-b10e-9eae-74f8adcdf486ux_indonesia_pqzRfBhd9r0_unsplash.jpg)\n\nTo begin, why is proper documentation critical for a digital product development project?\n\nThe two primary explanations are as follows:\n\n### 1. It serves as a repository for all significant choices.\n\nWhen working on a complicated, long-term project, critical choices regarding priorities, features and strategic goals are made every day.\n\nAs time passes and the product development project progresses, it's easy to lose track of when and why critical choices were taken. It is critical to keep a detailed record of this so that you can quickly respond to inquiries and explain why certain choices were taken.\n\nThis is important to ensure that you achieve what you set out to build, more precisely that you met the project's criteria from the outset. Additionally, it is crucial for accountability monitoring.\n\n### 2. It aids in the retention of product information.\n\nFrequently, you'll have many teams working on a project, with little or no interaction between them, and in some cases, personnel turnover is fairly prevalent, and although an effective handover is critical, details are sometimes missed. Thus, documentation serves as a tangible record of all the information gained over the course of the project, both to ensure that nothing is lost and to facilitate the transfer of that knowledge.\n\nAnd this is before we even consider the transmission of information to support teams and end-users after the product is out; which is another important role of effective documentation.\n\nFor these reasons, we need documentation in order to help support teams and maintain a good connection and collaboration between teams and departments so that the product can be released with everyone's assistance.\n\n## How to bring a product concept to life?\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_hEhWpISL2GzWXaggB/boo_EJBR2kCoLVuTRTFDl/afffdac6-e885-5a8c-deb1-2b69597a4147image.png)\n\nTo be a successful product manager, you must possess technical expertise, an in-depth understanding of your customers, and sufficient creativity and discipline to bring a fresh product concept to life.\n\nHowever, the most valuable talent a product manager can learn is not related to programming or design; it is the ability to write effectively.\n\nAs a product manager, the primary constraint on your performance is your ability to communicate effectively with the rest of your team.\n\nYour role is not to put out fires, control every facet of the creation of your product, or organize stand-up meetings. As *Ethan Hollinshead, the Senior Product Manager at Strava put it *\u201c*The biggest product management challenge is resource alignment. Team sizes are always changing and frequently lopsided. Some weeks you have plenty of design bandwidth and no iOS, others you have no design and all iOS. Having a deep backlog of well prioritized projects is key to operating an efficient team*.\u201d Since teams are always changing, having a well structured documentation process and placement is essential to keep everything running well and effectively.\n\n### Writing effective documentation is crucial in every major product area that a product manager is responsible for:\n\nThe process of writing out the \"why\" behind a project compels product managers to make difficult choices early on and provides the rest of the team with a clear North Star to focus their efforts on.\n\n**Planning**: By breaking that vision down into concise, well-articulated stories, objectives, and sprints, projects become more manageable and remain aligned with client demands.\n\n**Execution**: Product managers s that are adept at communicating in written form with designers, engineers, and others are the best at removing bottlenecks, resolving conflicts, and shepherding their ideas to fruition.\n\nIn general, the more effective you are at communicating your thoughts verbally as a product manager, the more accessible your thinking will be to others. This means spending less time and energy correcting or explaining yourself and more time focusing on important challenges.\n\n## Product requirement documentation equates to a more comprehensive product vision.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_Atvu5TQEy94ODrVLp/boo_EJBR2kCoLVuTRTFDl/a370be08-a260-fa0b-ad1b-71c00091cd30ux_indonesia_w00FkE6e8zE_unsplash.jpg)\n\nOne of the most important documentation that product managers have to develop is called PRD (product requirement documentation). When beginning a new project, a good product manager considers every element of the product and its surroundings. They ascertain the types of clients who would want the company's offering and why. They ascertain what other firms in an area are doing and how they may improve their performance. When they are uncertain about anything, they seek information and evaluate their hypotheses and preconceptions against that knowledge.\n\nGreat product managers utilize the information above to convey a narrative about the client and their demands, galvanizing the whole product team to work toward a common objective.\n\n### A PRD's critical elements include the following:\n\n* **Objective: **The objective part of a PRD describes the client issue you are attempting to solve and how it connects to your organization's vision, objectives, and ambitions. This outlines the overarching objective for what you're attempting to achieve and the intended audience for your product.\n\n* **Release:** The issue at hand Outline what will be provided and when in the released portion of the PRD. This enables internal teams to organize their work by understanding the scope and timeframe of the release. Keep track of critical milestones and dependencies to ensure that everyone stays on track.\n\n* **Features:** The next stage is to specify each feature (or user storey) included in the release. This portion of the PRD is where you describe precisely what needs to be created and how the development team should go about doing it.\n\n* **User flow and design:** Include visual wireframes and mockups in your PRD to show what the feature will look like and where it fits on the overall sitemap or page. This helps the development team understand exactly what you are envisioning and how the functionality should be implemented.\n\n* **Analytics: **It is critical to determine how you will evaluate the performance of your features upfront. Create a hypothesis about the influence that you believe a feature will have in order to determine if it delivers the intended outcomes.\n\n* **Future work:** It may be beneficial to add high-level information about your product's future roadmap plans in the PRD. Include any pertinent facts that assist the team in comprehending how the product could change through time.\n\n## User stories with a context ensure that client requirement is satisfied.\n\nBringing a product to life requires more than creating a strategy and then churning out features. As a product manager, your most valuable task is determining precisely what each feature needs to do for your client and then condensing it into the most concise form possible for your team.\n\nWhile it may take longer to develop an impenetrable user narrative that puts your delivery team up for success\u2014one that almost eliminates the possibility of their building the incorrect thing\u2014you save considerably more time during the execution phase. Product managers that cut corners on this will save time in the near term but will pay the price afterwards.\n\nThe issue is that when you only state what your feature does it ignores the context of the consumer.\n\nWhen you merely ask your delivery team to provide a list of features, you will always encounter discrepancies between your vision and their vision.\n\nPrioritizing well-designed and written product documentation is essential for completing the onboarding process of your users so that they can know how to use your product most effectively. However, it should also include user stories to state examples of how to use your product and to what capacity as a real l life example based on user research.\n\n## Written communication holds individuals responsible and keeps initiatives going forward.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_SkMdH7bHVaDRNaLa4/boo_EJBR2kCoLVuTRTFDl/f6ca1a85-e36d-0a54-bcf5-380ea9eec66fmarvin_meyer_SYTO3xs06fU_unsplash.jpg)\n\nA poor product manager hoards information and must spend time justifying their actions to their staff. This kills product momentum\u2014individuals spend their time conversing with the product manager rather than getting work done, and the product manager spends their time putting out fires rather than focusing on the important job.\n\nA crucial component of any successful product managers work is ensuring that all members of their team have continual, unrestricted access to a wealth of information about the product they're building which include: FAQs, marketing material, style guidelines, customer interviews, market research, and presentations, to name a few. When your engineers, designers, and marketers all have clear deadlines and comprehensive access to the data and information necessary to fulfill their duties, your projects may go considerably more quickly.\n\nWhen a product manager is fanatical about internal documentation and regularly updates it, he or she also holds the whole team responsible.\n\nThe product manager reports to the vice president or chief executive officer since their vision for the product and their opinions about how it should be performed are documented in public.\n\nThe engineering, design, and other team leaders are responsible since their team's contribution to the project is similarly defined in the vision. Everyone is aware of the criteria they and others are required to fulfill, which increases team understanding and keeps everyone on track.\n\nFinally, as projects advance, new knowledge necessitates plan revisions. Whether it's a result of market research, customer interviews, or changing company objectives, being able to demonstrate the rationale for any PRD adjustments helps ensure that the team knows the \"why\" behind these changes.\n\nA successful product manager's job is as much about updating the PRD as it is about generating it. As teams pose new questions, rivals adjust their strategies, and technological impediments arise, you must account for them in the PRD and guarantee that the \"living document\" does not fall behind reality. When a PRD falls behind schedule, team members cease to see it as authoritative and are less inclined to consult it the next time they have an issue.\n\n## Writing documentation is the secret sauce of your product team.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_4z8D06QZclNxpCYTN/boo_EJBR2kCoLVuTRTFDl/369bc520-2e75-fd34-8a9e-0495da932f4aimage.png)\n\nWhile all teams confront the issue of information management, product teams have a unique set of challenges when it comes to managing their collective knowledge of their mission.\n\nCohesiveness is critical to the survival of products. It is not about assembling widgets; it is about managing the delivery of a unified customer experience by several distinct divisions.\n\nWriting in the extended form holds you accountable. It forces you to confront logical contradictions early and may reveal flaws that you were unaware of when just pondering things over in your thoughts. Additionally, it assists you in thinking coherently about who your consumer is and what they genuinely need from your product, rather than just compiling a list of things you believe should be included.\n\nWriting down your goals and thoughts\u2014and being thorough about what you say and how you say it\u2014is the most effective lever you have as a product manager for ensuring that your product offers a coherent experience when it is complete.\n\nDocsie provides all the documentation creation tools and features needed for every product manager to succeed.[ Try Docsie free ](https://www.docsie.io/)to see how we can help with your documentation needs.\n\n\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_ZNmSmqelUjxru2DCA/boo_XGfvRm3TVTFbV6HET/2c548b46-bf22-7260-b89a-e9252bf3d676Untitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12.jpg", "summary": "The most valuable talent that product managers may possess in order to bring their product concept to life is the ability to write effectively.", "publish_date": "November 05, 2021", "categories": ["Product Management", "Technical Writing", "Product Documentation Tutorials", "Internal Documentation"], "status": 1, "path": "/blog/articles/why-being-a-great-product-manager-requires-pristine-documentation", "slug": "why-being-a-great-product-manager-requires-pristine-documentation", "previous": {"link": "../establishing-an-effective-internal-wiki-for-your-organization", "title": "Establishing an Effective Internal Wiki for Your Organization"}, "next": {"link": "../why-is-it-crucial-for-product-managers-to-prioritize-customers-needs-with-a-customer-led-product-strategy", "title": "Why Is It Crucial For Product Managers To Prioritize Customers Needs With A Customer-Led Product Strategy?"}}, {"title": "Establishing an Effective Internal Wiki for Your Organization", "author_name": "Tal F.", "author_email": "tal@docsie.io ", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Establishing your internal wiki is essential for many facets of your organization. In this article, we will discuss how wikis are developed, their uses, and why they are important to your organization.\n\n\n\n## What is an internal wiki, and why do you need one for your business?\n\n### Internal Wikis - Your Company's Knowledge Hub\n\nAn internal wiki is a centralized platform for storing, finding, and sharing crucial company information.\n\n**Key benefits:**\n- Eliminates redundant queries\n- Protects against knowledge loss\n- Improves organizational culture\n\n**Essential features to look for:**\n- Seamless integration with existing tools\n- Robust search functionality\n- Collaboration capabilities\n- Version control and content management\n\n**Best practices for implementation:**\n- Effective organization and clear structure\n- Regular updates and maintenance\n- Proper access controls and user training\n\nChoose between self-hosted or cloud-based solutions based on your company's needs and resources.\n\n*Discover how to create, organize, and launch an internal wiki to boost your team's productivity and knowledge sharing.*\n \n![What is an internal wiki,](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_GJsWZd9629Xpu5d7k/ce5e5b39-8d07-cd5b-0eb6-4898b760dc86what_is_an_internal_wiki__and_why_do_you_need_one_for_your_business.png)\n\nA company's internal wiki is a dedicated location where teams may store, locate, and exchange vital information with each other. Consider it as your organization's long-term memory or internal knowledge repository. Businesses utilize wikis to record vital information for their company operations, Information such as corporate policies, procedures, processes, technical notes(release notes and other story descriptions), project plans, and training and onboarding documentation.\n\nA corporate wiki eliminates redundant queries and enables your staff to operate independently. Additionally, it safeguards your business against attrition - wikis save information that might otherwise be lost.\n\nAdditionally, wikis have a beneficial effect on organizational culture. Employees are compelled to improve their writing skills \u2013 to communicate their point simply and succinctly. By writing more clearly, you can think more clearly, which enhances teamwork and productivity.\n\n## What are key features in a wiki creation platform that you should look for when choosing one to support your companies' internal wiki needs?\n\n\n \n![key features in a wiki creation platform](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_hk3Mzpy1tkqVzNgqc/3e2b47e6-eccc-39f6-00bc-df59744e852ekey_features_in_a_wiki_creation.png)\n \n\nYour firm will tailor your wiki experience to your specific requirements. However, the following elements are critical to your wiki experience. When selecting an internal wiki for your organization, ensure that it provides these characteristics.\n\n### Your wiki should integrate seamlessly with the technologies that your team currently utilizes.\n\nYour team already communicates and shares information using platforms such as Github Gist, Air table as well as document editors such as Google Sheets. As a consequence, your collective knowledge is dispersed throughout a small number of applications. Your staff must continually switch tools in order to have access to critical corporate information.\n\nWhile an internal wiki may assist, the fact is that some of your team's vital knowledge will continue to reside inside the constraints of technologies other than your wiki. This is why having a wiki creator that can integrate with your company's technologies is essential when choosing the right wiki for your organization.\n\n### The search tool should be sturdy and effective.\n\nA robust search tool (which is what we use at Docsie) enables users to quickly locate material without having to go through folders or topics.\n\nAt the very least, the search functionality of the company wiki should be as quick and straightforward as Google's.\n\nDocsie\u2019s search allows our users to find content and knowledge quickly and efficiently. By typing in the word they are looking for, all of the articles and their locations will appear, which is one of the best practices to follow.\n\nConsider the search feature in Docsie to help users find resources from company knowledge. Docsie enables teams to centrally store, organize, and distribute vital information on internal company wiki. They depend on our platform to assist them in quickly locating what they're searching for. That is why, when you click the search box in Docsie, we display your most recently read posts \u2013 since the article you're looking for is certainly one you've just visited.\n\nAdditionally, we provide faceted search, which helps you to refine your search. **For instance**, this is how you might locate references to the word '**Javascript**' inside your documentation and various articles:\n\n![](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1700146955005-1700146955005.jpeg)\n\nA quick and powerful search function is not only a means of reducing the time spent on the quest for information. Additionally, it provides a great user experience for your team, increasing their likelihood to utilize and adding excellent functionality to your Docsie wiki. You can also set up private wiki as well as decide who can have access rights to ensure the safety and security of your data and knowledge management. For instance, you may not want to share access to new hires during their probation period, post which you can add them to your team wiki or continue limiting them to platforms like Google Drive.\n\n### The ability to collaborate\n\nInternal wikis eliminate the knowledge silos that naturally exist in every organization with numerous teams. However, teams should retain their own dedicated place for company information on your wiki.\n\nTeams do this via the usage of books within shelves with Docsie (other wikis-type folders). Engineering teams, for example, have their own devoted subject for important information, as does Marketing. Additionally, each team in an entire organization may develop nested subtopics. For instance, each of your Brand and Growth teams may have its own dedicated subtopic inside the Marketing subject.\n\nWhatever these specialized venues are named, they should make it simple to get the appropriate information in front of the right people, at the right time.\n\nDocsie allows for seamless collaboration with your team. Here is a video that demonstates a few collaboration features within Docsie.\n\n[![Watch the video](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1700146955029-1700146955029.png)](https://www.youtube.com/embed/sEEihQh0UKM)Also, Docsie, unlike Google Docs or others, allows you to set various roles within the platform which is important to stipulate who can do what and to what capacity can they do it, making it user-friendly.\n\nHere is an example of how we positioned the roles of our users within Docsie:\n\n![](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1700146955085-1700146955085.jpeg)\n\nCollaboration is extremely important, especially in these times, where most teams work remotely. To learn more about how Docse can help with collaboration [click here](https://www.docsie.io/blog/articles/collaboration-to-create-well-polished-product-documentation/).\n\n### A method for maintaining current and correct material\n\nCertain wikis make determining if your material is up to date and correct challenging. Look for a wiki that prominently displays critical information such as the date and author of a post to find new content.\n\nWho last modified the content of your wiki?\n\nIf you also have a question like how last modified your documentation, then having a platform that shows timestamps is key! Docsie allows all of our users to see what has been done within various books and this helps them understand what work is still required to be completed in best way possible.\n\n \n\n## What are the key necessities for a well organized internal wiki platform?\n\n \nCreating an efficient internal wiki platform requires careful consideration of several key factors. From effective organization to keeping the format easy to read, the success of such a platform hinges on its ability to serve as a centralized hub for information. Let's delve into the essential components that contribute to a well-organized internal wiki platform.\n\n### Effective organization\n\nTo store and organize material, document editors make use of the conventional folder, also they can have articles and sub-articles, headings, and various layout configurations that can help to manage the layout of your internal wiki a lot more efficiently. However, most of the time finding these files and knowing which file belongs to which department can be tedious without the proper organization of documentation. This makes it difficult for colleagues to locate and keep information.\n\nHaving search capabilities within the platform allows for different teams and departmental associates to find the appropriate documentation quickly and effectively. Also having the information divided into books and shelves creates a more organized situation for the organization's internal documentation.\n\nHere is an example of Docsie's workspace. As you can see we have already organized our documentation within books and shelves. The books are articles and the shelves are a collection of different articles within a specifically tailored knowledge portal.\n\n![](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1700146955256-1700146955256.jpeg)\n\n### Keeping the format consistent and easy to read\n\nDocumentation should be simple and uncomplicated. With additional formatting choices available to your team, the documentation experience becomes more onerous. When everyone is free to structure their posts whatever they like, the result is an uneven and perplexing wiki experience. If you have a simple to read format that is easy to follow, not only will it be easy to develop and maintain but it will be a quicker and more effective process in developing documentation within a simple structure that is the same design all across the board.\n\nHere is an example of a user guide developed by Docsie. It is our help portal and it will help you understand what a useful and dynamic format looks like.\n\n1. **The main writing area:** It\u2019s a good idea to have images and diagrams, as well as the write-up to best, explain your documentation. It's in a nice location and sized well with headers and titles, positioned well.\n2. **Fully functional search navigation:** This is extremely important in order to speed up the process in which your readers find suitable information\n3. **Links:** Links are key to directing your readers to other pages that are necessary for them to review.\n4. **Table of contents:** This allows your readers to pinpoint specific articles within your knowledge portal and internal documentation.\n5. **Language and version picker:** The ability for your readers to change languages is crucial for companies that have a lot of employees that work overseas, within different countries.\n\n### Search is not just a passing idea\n\nWhen you have a limited amount of documentation written and a small number of employees it may not be problematic to find the right information quickly. However, as your team grows and more individuals contribute to your internal knowledge base, you'll become aware of these document editors' limits.\n\nMost internal documentation is not meant for a growing internal wiki with many employees. To have a dynamic search engine along with a well-organized wiki is essential for maintaining a smooth workflow on finding useful information, policies, user guides, and tutorials that the employees need while searching through the documentation.\n\n## Self-hosting or cloud-based wikis, which one is better for your organization?\n\nNow let's talk about how to publish your documentation, is it better to have a self-hosted or cloud-based proprietary wiki?\n\nLet's begin by looking at the pros and cons for each alternative.\n\n### Wiki that is self-hosted\n\nIf you have the cash and resources, you may host your corporate wiki on your intranet, server, or [internet hosting provider](https://www.quicksprout.com/best-web-hosting/). Among the advantages of a self-hosted wiki are the following:\n\n- You are the only owner of your data.\n- You may design a wiki experience that is tailored to your individual requirements and specifications.\n\nHowever, a self-hosted wiki consumes significant technical resources. Typically, it is best suited for teams with very specialized requirements.\n\n### Wiki hosted on the cloud\n\nDocsie, **for example**, enables you to create an internal wiki without devoting significant technical resources. Within one business day, you can be up and running.\n\nIt will be easy to manage and work with. Also, it can easily be embedded within your companies website with one line of code, this will make it seamlessly merge with your company's brand's look and feel for an overall comfortable user experience. In a long term using Docsie to help you host your documentation through our portal or embedded Docsie pages on your companies site will save time and money in the long run, and lead to a more sufficient documentation workflow.\n\n \n\n## Kinds of Wiki\n\nWikis come in different kinds, each customized to various purposes and needs. Here are a few ones:\n\n1. **Enterprise Wiki:** Intended for use inside an association, these wikis center around coordinated effort and information dividing between workers. They frequently incorporate elements, for example, access control and combination with other venture frameworks.\n2. **Public Wiki****:** Open to the general population, these wikis permit anybody to see and alter content. Wikipedia is a perfect representation of a public wiki where clients overall add to an immense range of points.\n3. **Confidential Wiki:** Limited to a particular gathering or association, private wikis give a controlled climate to joint effort and data dividing between a characterized set of clients. They are frequently utilized for inner documentation and information the board.\n4. **Educational Wiki:** Outfitted towards supporting educational exercises, these wikis are utilized in scholastic settings. They work with cooperative learning, information sharing, and class project coordination among understudies and teachers.\n5. **Project Wiki:** Zeroed in on a particular venture or undertaking, these wikis act as a concentrated space for project documentation, task following, and joint effort among colleagues. They assist with smoothing out correspondence and guarantee that everybody in question is in total agreement.\n6. **Personal Wiki:** Made for individual use, individual wikis go about as a computerized scratch pad or information storehouse for individual data, thoughts, and notes. They can be a valuable device for putting together considerations and data.\n7. **Software Documentation Wiki:** Frequently utilized by programming improvement groups, these wikis give a stage to reporting code, APIs, and improvement processes. They support joint effort among designers and assist with keeping a thorough record of programming related data.\n\n## Laying the groundwork for your information architecture\n\nThe appearance of your information structure will be determined in large part by the wiki solution you pick.\n\nIn Docsie, the material is organized in three ways: shelves (which function similarly to folders) and books (which house the content itself). Thus, if your team makes use of Docsie, your information architecture refers to the way your subjects are organized.\n\n### As you organize your team's internal wiki:\n\nConcentrate on clarity. Everyone on your team, not just those who created it, should be able to simply explore your wiki. Utilize many pairs of eyes to ensure that your wiki structure makes sense widely and that everyone understands where to get information.\n\nAllow teams to be flexible. Allow each team to create a subject or folder in the manner that makes the most sense for their workflow. A framework that works for one team may not work for another.\n\n### Import and supplement content\n\nAfter you've established your architecture, you may begin adding material to your internal wiki. If you already have documentation (for example, on DocX, Markdown PDF and/or JSON files), you should import it into your new wiki before it goes live. We make it simple to import material from a number of tools, as well as markdown files into Docsie.\n\nAdditionally, you should include any significant new material into your wiki prior to its formal debut. Several items that teams commonly add when launching their corporate wiki are their employee handbook and a tutorial on how to navigate their new wiki or knowledge base.\n\n**Configure integrations**\n\nAs indicated before, your team is likely to rely on a small number of technologies to hold critical data. Rather than replacing these tools, we've discovered that integrating them with your knowledge base benefits your team more.\n\nConsider which material should be stored in your wiki and which should be linked to it. Certain types of material belong in a tool other than your wiki. For instance, engineering teams that utilize GitHub may use Docsie to sync markdown files and include bugs and pull requests from GitHub. Thus, users may continue to use GitHub for their workflow while adding effortlessly to their company's wiki.\n\nDocsie allows our users to integrate various other SaaS solutions within our platform. We allow our users to integrate:\n\n- [Github Gists in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/github-gists-in-docsie/)\n \n- [Google Forms in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-forms-in-docsie/)\n \n- [Airtable in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/airtable-in-docsie/)\n \n- [Google Drive in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-drive-in-docsie/)\n \n- [JSFiddle in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/jsfiddle-in-docsie/)\n \n- [Google Sheets in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-sheets-in-docsie/)\n \n- [CodePen in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/codepen-in-docsie/)\n \n- [Google Docs in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-docs-in-docsie/)\n \n- [CodeSandbox in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/codesandbox-in-docsie/)\n \n- [Loom in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/loom-in-docsie/)\n \n- [GRID in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/grid-in-docsie/)\n \n- [Google Maps in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-maps-in-docsie/)\n \n- [Miro in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/miro-in-docsie/)\n \n- [InVision in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/invision-in-docsie/)\n \n- [Figma in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/figma-in-docsie/)\n \n- [iorad in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/iorad-in-docsie/)\n \n- [Jotform in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/jotform-in-docsie/)\n \n- [Google Slides in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-slides-in-docsie/)\n \n- [Office 365 Word in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/office-365-word-in-docsie/)\n \n\nTo learn more about how we can integrate other technologies with Docsie, [click here](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/).\n\n**Internal Wiki Best Practices**\n\nNavigating the information of an internal wiki demands a set of best practices to ensure users can seamlessly access and utilize the wealth of knowledge stored within.\n\n1. **Intuitive Structure**: Construct a logical and intuitive hierarchy for information. Group related topics together, and establish a clear taxonomy that aligns with the organization's structure.\n \n2. **Search Functionality**: Implement a robust search feature to empower users to quickly locate specific information. A reliable search engine can significantly enhance the user experience and efficiency.\n \n3. **Regular Updates**: Focus on continuous improvement via regular updates as outdated information can lead to confusion.\n \n4. **Permission Controls**: Create proper access levels because you don't need to provide access to all information to everyone. \n \n \n5. **Collaborative Editing**: Facilitate collaborative content creation and editing. Encourage team members to contribute their expertise, fostering a sense of ownership and ensuring that information remains up-to-date and accurate. \n \n6. **Version Control**: Implement version control mechanisms to track changes made to documents. This not only provides a history of edits but also allows for easy rollbacks in case of errors or misinformation.\n \n7. **User Training and Documentation**: Offer comprehensive training and documentation for users. This ensures that everyone understands how to navigate the internal wiki platform effectively and contributes to its success.\n \n\n## Create a launch plan\n\nYou may now begin planning your launch. You'll need to make a critical decision: will the first rollout be limited to a single team or will it span the whole organization?\n\n \n![Create a launch plan](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_7YAL4VSGWRE1CfMOd/68851456-3d33-f0ba-ac37-0eb5d512ca53create_a_launch_plan.png)\n\n**Team-specific:** If you want to open your wiki to a single team, that team will have the opportunity to immerse themselves in the product and begin developing their own information architecture. Then, as your internal wiki grows, the initial staff may give invaluable insight and assistance.\n\n**Company-wide:** If you choose to deploy your wiki throughout your whole organization at once, ensure that everyone is aware of the procedure for managing your authorized knowledge base. Otherwise, it is recommended that you begin with a single team and then expand to departments and expand even further. For company-wide rollouts, we advocate hiring team ambassadors. They will develop into product specialists and will be able to lead the charge within their respective teams.\n\n## Final thoughts\n\n \n\nYour organization's internal wiki is more than a repository for vacation policy. Your wiki contributes to the development of a culture of writing and information sharing.\n\nHowever, the wiki you select is significant. Choose a wiki that simplifies and streamlines documentation. Nobody should be required to jump through hoops in order to have a good grasp of the knowledge you are sharing. This is why we suggest that having a well-thought-out internal wiki is a great way to share information in a strategic and methodological manner in order to help maintain strong company morale.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_RioXqFtJDscO6NMY9/7b031906-a962-b151-30db-1530c6cae82dbanner_36.jpg", "summary": "How to pick, organize, and launch an internal wiki for your business. A comprehensive guide to putting your team on the path to success.t", "publish_date": "November 02, 2021", "categories": ["Documentation Portals", "Technical Writing", "Product Documentation Tutorials", "Internal Documentation"], "status": 1, "path": "/blog/articles/establishing-an-effective-internal-wiki-for-your-organization", "slug": "establishing-an-effective-internal-wiki-for-your-organization", "previous": {"link": "../impress-customers-10-amazing-product-documentation-examples", "title": "Impress Customers: 10 Amazing Product Documentation Examples"}, "next": {"link": "../why-being-a-great-product-manager-requires-pristine-documentation", "title": "Why Being a Great Product Manager Requires Pristine Documentation?"}}, {"title": "5 Steps To Take To Develop Exceptional Customer Experience", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "As a director of Docsie\u2019s customer success team, my team and I have come to a strong realization that quality customer success processes and experiences drive more referrals and overall enjoyment of a product. Through extensive research and experiments, we have found many cornerstones to a successful customer experience which we wanted to share with our readers who take an interest in supporting their own customer base.\n\nMost people make snap decisions based on their emotional response to products. This means that customers always elicit feelings, and emotions as their primary driver to decision-making. While it may seem counterintuitive for companies to address emotions, make no mistake that your consumers are, at their core, human beings. [A Harvard professor](https://www.inc.com/logan-chierotti/harvard-professor-says-95-of-purchasing-decisions-are-subconscious.html#:~:text=Emotion%20is%20what%20really%20drives,are%20incapable%20of%20making%20decisions.) states that 95% of purchasing decisions are made in a subconscious and emotional level. \n\nStrong emotions such as wrath and irritation, as well as pleasant surprise and delight, are critical in determining whether customers will pick your product, engage with it, and remain loyal to your brand. There are a few key factors that dictate how your customers will respond to your product and your overall services.\n\n### Why are companies struggling with maintaining a solid customer experience for their customers?\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_rhcDyuT7eOO1d4tHZ/boo_m42aIexmkTiXjunWM/979cad02-6367-bf69-2a21-1c795bd963d9image.png)\n\nBefore we dive into key strategies to help improve your organization's customer experience we have to talk about what obstacles and issues most companies face and how it impacts the development of [customer](https://blog.hireahelper.com/how-to-get-the-most-out-of-your-customer-reviews-if-youre-a-mover/) success strategies. \n\nWhile most organizations report increasing their investment in Customer Experience, they frequently fail to deliver really great results efficiently and sustainably. Why? Because the operational methods that benefit the business in so many other ways are the primary impediments to the development of Customer Success teams and procedures. More precisely, the greatest obstacle is inherent in companies\u2019 natural propensity to form distinct departments inside the firm. The split of functional departments ultimately results in the formation of organizational silos, a critical impediment to a long-term customer experience strategy.\n\nBy virtue of organizational silos, the firm purposefully divides and distributes ownership of all the elements necessary for continued success. Departmentalization provides several business benefits, the most significant of which is the capacity to apply much-needed focus and investment across multiple initiatives. However, it also establishes an inherent box within each department when it comes to creating processes and experiences in the context of the larger picture. Without a broader view, the danger of uncoordinated customer interactions and duplication of effort throughout the company increases.\n\n**Lack of cross-functionality**\n\nAnother factor that must be addressed in this situation is the necessity for cross-functional collaboration within an organization. While most organizations acknowledge the importance and necessity of cross-functional collaboration, many fall short of establishing common leadership goals. Competing objectives reduce the probability that departments will receive the effort and resources necessary to deliver effectively cross-functionally. As a result, not only are each department's objectives not reached to their full potential, but they are also more inclined to blame the other for not assisting them in meeting their aims.\n\nUncoordinated suites of customer-facing technology platforms are one potentially important and unexpected consequence of silos, particularly for software firms. Adding digital touchpoints is the result of corporate functions not sharing supervision or goals. When a department is unable to get internal funding to address a specific problem or need, it will use its budget to seek funding externally. For instance, marketing almost certainly has its own website, while Customer Support almost certainly has a platform for storing assistance content and processing service requests. However, if you sell a technology-based product, buyers will not be able to tell the difference between these diverse experiences and the product itself. This puts all of your product management teamss' efforts toward creating exceptional user experiences at danger of falling short in the long run.\n\n**Poorly written and designed product documentation**\n\nUnderstanding your product is highly essential for explaining its uses to your customer. how many times in the past have you thought of a situation where you tried to figure out how to assemble a product with a user manual that was either, out of date, poorly written or in a different language which you did not understand. The frustration of poorly written and presented online documentation for many products causes a lot of grief and discomfort to companies' customers. It leads to them being frustrated and annoyed, and in most cases give up on the product altogether. this is why having an effective way to create, publish, maintain and update documentation is essential for any companies success with their customer experience of their product. Also, feedback is key as well, for once you know how the customer is using7 your documentation and where they are getting stuck you can make updates and optimize it to suit their needs and the wellbeing of your overall customer onboarding process.\n\n**Lack of customer feedback protocols**\n\nLacking customer feedback takes a huge toll on the optimization of product documentation, customer support, and the way your organization functions to increase positive customer experiences. Having an inability to hear feedback is a great drawback to overall customer success and this needs to be addressed in order to optimize your entire customer onboarding process. Otherwise, customers may leave your product and you won't understand why or how to bring them back and keep them for good. this can hugely impact revenue and the reputation of your company as a whole.\n\n\n\n## 5 Steps Product Managers Can Develop Exceptional Customer Experience\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_8aPOdtjILxNkucpSi/boo_m42aIexmkTiXjunWM/e264f18b-1252-d578-dd42-b146375f49e2image.png)\n\n**Now that we have addressed the issues that cause companies obstacles in their customer's success, let us take a deep dive into what steps should be taken to create a healthy and productive customer experience by initiating key strategies.**\n\nI am a big believer that the product management team inside a software organization is well-positioned to assist in catapulting a [successful Customer Experience Strategy](https://www.traqiq.com/en/blog/business-agility/want-to-delight-your-customers-get-top-tips-for-stellar-customer-service/) for their organizations. To begin, product management teams have a significant advantage due to the fact that their position is already cross-functional. By coordinating their efforts throughout the business, the team has crucial visibility into small shifts in focus and procedures that might jeopardize the customer experience. Additionally, the product management team is ideally positioned to improve the end-to-end experience, as user experience is currently (or should be) a key emphasis for their efforts. This unique viewpoint and experience-based supervision placed the product management team on the cutting edge of many types of transformations which will catapult the company to their success in user experience.\n\n### Step 1: Comprehend the client journey intimately through customer journey research.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_QiInNDMsqw4SPY7z4/boo_m42aIexmkTiXjunWM/e296fb17-1444-311e-f5b2-d1f780cec2adimage.png)\n\nThis step is highly vital and it requires you to do extensive research on your customers to find out, what they are feeling and how they are experiencing your current customer journey as well as what other journeys they have had and what they liked or disliked about them.\n\nConducting mixed methods research is the most effective approach for collecting data from and about your consumers in order to create an effective and informative customer journey map. When doing user research, make certain that you capture as much of their journey as possible\u2013\u2013the step-by-step process that each individual user goes through during their day (or month/year) as they engage with a service or product.\n\nAs a general guideline, you should also attempt \"data triangulation.\" This requires utilizing three (or more) data sources such as a survey, user interviews, and a workshop, in order to verify the validity of your conclusions.\n\n### Step 2: Incorporating the customer journey research to heighten your understanding of your customers' requirements.\n\nKnowledge from the research you have done above helps you gain a more profound understanding of your customer's requirements. These requirements are crucial for the long-term success of new products features and product upgrades. Share this information diligently with your employees, and use it to help you develop and launch new initiatives. \n\nSharing context forces your team to explore parts of the experience they would have ignored otherwise and to ask critical questions outside the scope of the current product. For instance, at what point along the journey should the customer be aware of a specific new function be generated to ensure maximum adoption? How can the team collaborate with their colleagues in customer service to evaluate the potential impact of the feature on existing and future support offerings? It may also reveal more sophisticated details related to upselling and value-added features, such as how to design an experience that does not complicate or confuse clients over how they are invoiced for your product services.\n\n### Step 3: Well structured customer service and support\n\nNow that you have completed your search on your customer's journey you now have a better understanding of your customer's likes and dislikes about the process in which they want to purchase and use your product. Now it's important to establish strong customer support straight off the bat.\n\nIt is a universal fact that excellent customer service propels a business ahead, while poor service sets you back a few, or even many, steps from your intended outcome, whether that outcome is keeping new customers or improving the value of existing customers. Both existing and new consumers will remember their interactions\u2014whether positive or negative\u2014when it comes time to make their next purchase.\n\nHowever, how can positive customer service encounters affect consumer behavior? [A research study](https://www.zendesk.com/blog/customer-service-and-lifetime-customer-value/) done by Zendek states that 87% of survey respondents report that their positive customer service experience influenced their future purchasing behavior, from recommending products or services to others (which equates to 67%) to purchasing or using additional products or services from that company (54 percent) to considering purchasing or using additional products or [services](https://blog.hireahelper.com/how-to-get-the-most-out-of-your-customer-reviews-if-youre-a-mover/) from that company (which equates to 39%).\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_teSRsO8HfqSgFCDPQ/boo_m42aIexmkTiXjunWM/0507a12b-3f4a-e718-d384-c05fb01139d9image.png)\n(The chart above has been created by Zendesk)\n\nWhat is even more interesting is the research [Zendesk ](https://www.zendesk.com/)found from customers' behavior that occurs as a result of a negative customer service encounter. Almost everyone (which is 97%) of those who had a negative customer experience impacted their future purchasing choices. More precisely, 58% ceased purchasing from the business, 52% moved to another company for that product or service, 52% advised others not to purchase that product or service, and 48% were reluctant to consider the company for future purchases.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Wg5BncrgbhAUFg4hO/boo_m42aIexmkTiXjunWM/da1e5861-6cf6-223b-031c-aab236256854image.png)\n(The image above has been created by Zendesk)\n\nThis research shows us precisely how crucial customer service and support are to customers. Customers have a higher chance to drop off of the customer journey due to poorly developed and maintain customer service and support. By solidifying a solid customer support strategy you can prevent this use and maintain long-term loyal customers.\n\n### Step 4: Clearly written and well-presented product documentation\n\nWith strong customer support comes great documentation responsibility! Good customer support in the background, plays an essential role in your customer's success however, it is also important to ensure your customers know how to successfully use and maintain the use of your product. This is done through video tutorials and effective user guides, knowledge bases, and product documentation which will be used in their education about your product. The user guides and user manuals need to be clear, distinctive, and decisively explain how your product works, what to be careful of and how to use every function of your product. This will make their learning curve a lot smoother and foster a good user experience.\n\n**Creating good product documentation must include:**\n\n* The ability to collaborate: assign tasks and comment, and allow all documentation work time stamped\n\n* The ability to have searchable documentation.\n\n* The ability to allow your customer to switch through different languages within your documentation\n\nAll of these and many more tools and features are found within [Docsie](https://www.docsie.io/).\n\nOnce you have all these aspects of creating good documentation you can now write amazing technical documentation by following these steps I lay out in my previous blog: **Ho[w to create amazing technical documentation?**](https://www.docsie.io/blog/articles/how-to-write-amazing-technical-documentation/)\n\n### Step 5: How to use customer feedback to maintain and optimize product documentation to enhance the customers understanding of your product\n\nCustomer feedback is critical in developing and improving aesthetically pleasing product documentation that your customers understand and use to assist them in using your SaaS or physical product.\n\nOftentimes, businesses are fearful of discovering what their consumers really think about their documentation, which creates a barrier in determining what their customers truly think about their product documentation. Without knowing what your customer is thinking about your product, product documentation, and customer service processes it is nearly impossible to optimize and improve your overall customer experience of using your product and integrating with your company.\n\n**There are 6[ main reasons why customer feedback is essential t](https://www.docsie.io/blog/articles/7-golden-rules-to-successfully-approach-customer-feedback/)o know in order to improve your customer's experience.**\n\n1. Customer input aids in the development of better products documentation.\n\n2. Customer feedback aids in the evaluation of customer satisfaction levels.\n\n3. Collecting customer feedback demonstrates that you care about what they have to say.\n\n4. Customer feedback aids in the creation of the greatest possible customer experience.\n\n5. Customer feedback aids in the retention of customers.\n\n6. Customer feedback is a trustworthy source of data for other consumers.\n\nDocsie provides our customers with an amazing tool that allows them to see what their customers are doing on their product documentation. This tool is called [Vocally](https://help.docsie.io/?doc=/gather-feedback/), but it is found easily on our platform by pressing the \u201cWeb Analytics\u201d tab.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ycnYpUirBuI8y8NQg/boo_m42aIexmkTiXjunWM/a95650ac-c8b4-e949-7f96-09904befa92bimage.png)\n\nBy opening this you can see all the interactions your customers had along with their feedback in regards to your product documentation, user manuals, and user guides.\n\nIt's very powerful and nifty to know how your customers are interacting with your documentation so that you can optimize it for a smoother earpiece, which will essentially increase your customer's overall enjoyment of using your products.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ZvZaJo7kMkbV7MtjT/boo_m42aIexmkTiXjunWM/7e81a679-e9e3-ab05-ba63-bf602cba3f0bimage.png)\n\nIf you want to learn more about vocally [click here](https://help.docsie.io/?doc=/gather-feedback/).\n\n## Conclusion\n\nIt is not the job of your product team to provide the functionality to customers; rather, it is to create an outstanding product experience that fosters loyalty, keeps customers engaged, and makes your product an easy sale to new customers. However, in today's world, that experience is seldom contained inside the product itself, but rather spans the scope of your company's many organizational silos, your product documentation, feedback generated by your customers and of course well rounded customers service and support. Developing a real interest in \u2013 and involvement in \u2013 the company's customer experience strategy is the surest path to producing a truly outstanding product with customers that love to use it.\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_EvYaTOs6KbAqASrLn/boo_XGfvRm3TVTFbV6HET/8b1462fd-a32c-b52d-73f6-9aa694653c1aUntitled_1_min_1_2_3_4_5_6_7_8_9.jpg", "summary": "Strong emotions such as wrath and irritation, as well as pleasant surprise and delight, are critical in determining whether customers will pick your product, engage with it, and remain loyal to your brand. ", "publish_date": "October 21, 2021", "categories": ["Product Documentation", "Product Management", "Best Practices", "Customer Experience"], "status": 1, "path": "/blog/articles/5-steps-to-take-to-develop-exceptional-customer-experience", "slug": "5-steps-to-take-to-develop-exceptional-customer-experience", "previous": {"link": "../what-are-top-9-best-document360-alternatives", "title": "What are top 9 best Document360 Alternatives?"}, "next": {"link": "../impress-customers-10-amazing-product-documentation-examples", "title": "Impress Customers: 10 Amazing Product Documentation Examples"}}, {"title": "What are top 9 best Document360 Alternatives?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "[Document360](https://document360.com/)is an outstanding solution in the field of document creation and collaboration. Document360 is popular with users because of its free trial, customizability, team collaboration, and communication capabilities.\n\nDocument360 is a knowledge management system. It is a platform for developing knowledge bases that enables you to design, collaborate on, and publish self-service knowledge base portals for internal users and clients.\n\nDocsie is great alternative. Additionally, 9 additional Document360 options are available, including Guru, Bloomfire, and Nucilo.\n\n### 1. Bloomfire\n\n![Bloomfire](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_mkOf2MlxBmZj1RvBj/boo_Iebiil2U1sriACOKe/0319c9ee-884b-9b49-d449-d0e0b197d5e0image.png)\n\nBloomfire flattens information hierarchies and ensures that all employees, regardless of their department or job, have access to the same knowledge. This enables you to break through organizational silos and better align your teams.\n\nIt is not uncommon for knowledge bases to give access to both internal and external sources of information. Bloomfire may be a great choice for organizations looking to exchange research or thought-provoking content in order to produce manuals, user guides, or product documentation. However, some users think that Bloomfire's scalability is limited, owing in part to the lack of connections.\n\nUsers may upload information in any format, including word documents, PDFs, videos, audio recordings, and slide presentations, or create new content directly on the site. Bloomfire thoroughly indexes each word in each file, ensuring that users can quickly discover the information they're looking for. Bloomfire data encryption, safe hosting, and numerous backup sites are all included in the security features. To enhance interaction, Bloomfire has features for producing newsletters and custom lists. Employees and consumers also benefit from AI-driven searches with recommended content.\n\nAdditionally, you may use their bulk importing and exporting tool to keep your wiki's pages current and archive any obsolete or unnecessary documents.\n\n**Customer Support:**\n\n* Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat\n\n**Pricing:**\n\n* Basic - $25/users/month paid annually\n\n* Enterprise -Contact sales is required\n\n**Capterra Rating:** 4.3/5\n\n### 2. Docsie\n\n![Docsie](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_wDyYBCIjo3t4p8s7u/boo_Iebiil2U1sriACOKe/bd3cc006-6cf6-c5a8-6b1f-bd22b7f4a261image.png)\n\nDocsie is a robust and feature-rich platform for authoring, managing, designing, and distributing product documentation, user manuals, help desk content, and knowledge base portals. It has collaboration capabilities that enable users to collaborate on digital documentation as it is written, assign tasks, and comment on it. Administrators can exert fine-grained control over data access via user roles and permissions. All updates made in Docsie are timestamped, allowing you to keep track of what your users are doing and where they are making changes. Additionally, Docsie's AI-powered ghost translator enables an almost unlimited number of versions and translations, ensuring a high degree of accuracy when translating documents.\nDocsie is great for internal and external documentation capabilities. Docsie offers amazing translation documentation with a click of a button. Docsie portals can be hosted natively as part of a Docsie plan, or self-hosted using Docsie Script. Docsie has feedback, web analytics tool to see how your customers is using your documentation.\n\n**Customer Support:**\n\n* Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support\n\n**Pricing:**\n\n* Startup \u2013 Free\n\n* Startup Plus\u2013 $39 /month\n\n* Small Teams \u2013 $79 /month\n\n* Business \u2013 $249 /month\n\n* Organization \u2013 $699/month\n\n**Capterra Rating:** 4.7/5\n\n### 3. Documize\n\n![Documize](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_GnP0c419zSlQwu8I0/boo_Iebiil2U1sriACOKe/fdb9874c-a73f-e010-3bb1-99665391a464image.png)\n\nBusinesses may use Documize to develop a knowledge base from existing Word documents. The default template choices provide cut-and-paste snippets, which aids in the development of a more comprehensive knowledge base. Users may include rich text, code snippets, markdown, Jira or Trello boards, and many more within documents.\n\nDocumize provides procedures for change management, such as requesting, authorizing, and publishing documents or material. Additionally, it has a version history and version control system. Documize solicits feedback from users and authors, which it uses to develop and enhance documentation. User messages, interaction records, and time-on-page data are all included in this feedback.\n\n**Customer Support:**\n\n* Email Support, Knowledge Base\n\n**Pricing:**\n\n* Free $0/10 users\n\n* $75/25 users\n\n* $150/50 users\n\n* $250/100 users\n\n* $500/250 users\n\n* $1500/Unlimited users\n\n**Capterra Rating:** 4.6/5\n\n### 4. Freshdesk\n\n![Freshdesk](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_lAJM3HeqaWzzXYmUR/boo_Iebiil2U1sriACOKe/ba311be6-177e-8db4-f453-5f2b8e141f8bimage.png)\n\nFreshdesk is another all-in-one solution that contains a knowledge base, help desk, user manuals, and chat functionality, allowing you to connect with clients via a variety of channels. Using advanced analytics, self-service, and a smart help desk, you can deliver a 360-degree support experience to your consumers. Freshdesk enables users to create a community forum where they can ask questions and receive quick replies. Additionally, it enables you to streamline your workflow and reply more promptly to client inquiries.\n\n**Customer Support:**\n\n* Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), Chat\n\n**Pricing:**\n\n* Sprout \u2013 Basic features at $0\n\n* Blossom \u2013 $13.70/agent/month\n\n* Garden \u2013 $35.70/agent/month\n\n* Estate \u2013 $49.40/agent/month\n\n* Forest \u2013 $98.90/agent/month\n\n**Capterra Rating:** 4.5/5\n\n### 5. Guru\n\n![Guru](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_7t9YvOldMkd8vpqUn/boo_Iebiil2U1sriACOKe/9fcd2dcf-aa4a-eab9-6a33-a57311d71e96image.png)\n\nGuru enables the construction of corporate wikis that are tightly integrated with existing workflows. This guarantees that workers have access to the necessary knowledge to perform their job duties. Guru facilitates the production, sharing, and modification of documentation from other sources directly on the platform, while also integrating with current workflows. This includes contextually relevant, expert-verified information shared across Slack, Microsoft Teams, and email, as well as CRM tools. The Guru editor enables the import, formatting, and modification of pre-existing documentation, as well as the generation of new documentation via export capability.\n\n**Customer Support:**\n\n* Help Center, Email, Live Chat\n\n**Pricing:**\n\n* Free \u2013 Starter/3 users/month (5$/user/month for additional users)\n\n* Builder \u2013 $10/users/month\n\n* Expert \u2013 $20/users/month\n\n**Capterra Rating:** 4.6/5\n\n### 6. Nuclino\n\n![Nuclino](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_MAB48eW04uAoqKwmU/boo_Iebiil2U1sriACOKe/589b8555-7906-4d42-ce9a-bdbc6cbb8f3aimage.png)\n\nNuclino facilitates the administration of pictures, text, video, tasks, embedded web components, and code blocks. Additionally, it supports markdown natively. All technical writing is versioned and timestamped, and user modifications are visible in real-time. Nuclino is meant to allow many users to collaborate smoothly on the same page, which simplifies change monitoring and feedback. The search feature makes advantage of indexing and caching to provide quick results, as well as contextual filters for more advanced search. Additionally, Nuclino enables the visual display of things via boards and graphs.\n\n**Customer Support:**\n\n* Email, Knowledge Base\n\n**Pricing:**\n\n* Free \u2013 Basic features at $0/users/month\n\n* Standard \u2013 $5/users/month\n\n**Capterra Rating:** 4.6/5\n\n### 7. Papyrus\n\n![Papyrus](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_lQ2FzPalKPf2MkDu3/boo_Iebiil2U1sriACOKe/cafba9d0-4292-7d01-f090-2d44989264b1image.png)\n\nPapyrs is not the most feature-rich or powerful tool on this list, but it is one of the most user-friendly. It was created as a lighter, more contemporary alternative to platforms such as Confluence and SharePoint.\n\nPapyrs is a rather general-purpose application that enables you to construct an internal or external wiki, an intranet portal for your staff, collaborates on projects, and even develops a product knowledge base for your clients. It contains a drag-and-drop page editor, a sophisticated search engine, a version history, user permissions, and comments, among other features.\n\n**Customer Support:**\n\n* Email, Contact Form\n\n**Pricing:**\n\n* Personal Free Wiki - $0/month\n\n* Team Wiki -$89/month\n\n* Company Wiki - $347/month\n\n* Company Intranet - $899/month\n\n* Enterprise \u2013 Must contact them for a quote\n\n**Capterra Rating:** 5/5\n\n### 8. ProProf\n\n![ProProf](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_EyyS19u6XzEVSOWF9/boo_Iebiil2U1sriACOKe/cf8615b4-a1d9-39ed-ba91-1d31b879bb85image.png)\n\nThe ProProf knowledge base platform enables the creation of private and public knowledge bases for employees and customers who require access to product documentation and assistance docs. It contributes to the decrease of customer tickets, the improvement of internal documentation for corporate teams, the simplicity of business operations, and the improvement of customer service. ProProfs simplifies and streamlines information gathering for both staff and customers by centralizing access to information across many devices and browsers. ProProf includes a learning management system, a quiz design tool, and real-time chat to make life easier for your business. Because of its toolset, ProProfs is popular among marketers, human resource professionals, and customer support teams. ProProf also instantly translates your online documentation into other languages.\n\n**Customer Support:**\n\n* Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), Chat\n\n**Pricing:**\n\n* Free \u2013 Basic features at $0/20 pages\n\n* Professional \u2013 $13.70/100 pages/month\n\n* Team \u2013 $35.70/200 pages/month\n\n* Business \u2013 $49.40/300 pages/month\n\n* Enterprise \u2013 $98.90/unlimited pages/month\n\n**Capterra Rating:** 4.6/5\n\n### 9. Zoho Wiki\n\n![Zoho Wiki](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_pORaXxv8V6x34a1wC/boo_Iebiil2U1sriACOKe/121f2424-e951-f21d-d31d-805b401b9907image.png)\n\nZoho Wiki is a sophisticated internal wiki that enables you to build workspaces that function independently of one another. Whether you wish to establish a workspace for each location in which your business operates or for each team, each workspace will have its own administrative controls, security, and customization capabilities.\n\nIf you choose to utilize Zoho Wiki, you must assign an administrator to each workspace. They'll create, add, and manage users in your workspace, allowing you to govern who has access to see, edit, remove, and comment on it. This enables you to share information with particular individuals, groups, or your whole organization.\n\nAdditionally, Zoho Wiki is configurable. You have total control over your branding, including the ability to customize logos, header and footer styles, colors, and panel placement.\n\n**Customer Support:**\n\n* Email/Help Desk, FAQs/Forum, Knowledge Base\n\n**Pricing:**\n\n* Free $0/3 users/50MB Storage\n\n* $2.7/users/1GB paid annually\n\n**Capterra Rating:**None\n\n## Conclusion\n\nAs this article should demonstrate, there are several alternatives for corporate knowledge sharing and collaboration platforms on the market.\n\nThe critical question, though, is precisely what do you require. For instance, do you wish to incorporate work tracking or staff engagement features into the platform? Or do you want to create a product that is targeted at certain departments inside your organization?\n\nIn our opinion, Docsie clearly leads the group. It boasts a robust feature set and is capable of performing a broad variety of tasks.\n\n[Docsie ](https://www.docsie.io/)simplifies the process of connecting your company's knowledge base to the work of your employees on the ground - essentially providing rocket fuel for your business!\n\nLeave your thoughts in the comments section. Are there any outstanding items that we've overlooked \u2013 or have you had positive (or negative) experiences with the things we've discussed? We would be delighted to hear from you!\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_kiQ2yyaAaXSOtPvW9/boo_XGfvRm3TVTFbV6HET/ed8a7ef2-f509-5d45-d462-b09e9636bcd3Untitled_1_min_1_2_3_4_5_6_7_8.jpg", "summary": "Docsie is great alternative. Additionally, 8 additional options are available, including Guru, Bloomfire, and Nucilo.", "publish_date": "October 13, 2021", "categories": ["Product Documentation", "Documentation Portals", "Alternative to Document360"], "status": 1, "path": "/blog/articles/what-are-top-9-best-document360-alternatives", "slug": "what-are-top-9-best-document360-alternatives", "previous": {"link": "../how-to-write-amazing-technical-documentation", "title": "How to write amazing technical documentation?"}, "next": {"link": "../5-steps-to-take-to-develop-exceptional-customer-experience", "title": "5 Steps To Take To Develop Exceptional Customer Experience"}}, {"title": "How to write amazing technical documentation?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ixpPN33GyhHXH9KBW/boo_uEOFXPlPg7tAhqPD1/0abc88ea-7ce0-ea44-74ba-9bd8c5d23854the_technical_writing_stuff.jpg)\n\nEvery product and project management team requires key individuals to create and manage various technical documentation projects. This is important for various aspects of building and developing products and projects as well as releasing them and educating customers and employees about different aspects of products, features, and their roles.\n\nAlthough technical documentation may appear difficult, it does not have to be. In this article, we will teach you all you need to know about it so that you can get started on creating and maintaining amazing technical documentation for your products and projects.\n\n### What is technical writing?\n\nTechnical documentation exists in a variety of forms and formats, although it is now mostly available online. Despite the fact that technical documentation is often created by technical writers, development teams, project managers, developers, and other industry professionals, the finest technical documentation communicates information simply and clearly enough for everyone to comprehend. Otherwise, it falls short of its intended function.\n\nTechnical documentation refers to documents that detail a product's characteristics and functions. It is most frequently developed in the software development industry by development and product teams and may be used to address the support needs of various stakeholders within an organization.\n\nThey provide context for items related to the product. Whether they describe a product's usage, technique, functions, features, or development, the end objective is to educate the reader about a particular element of the product. This is true regardless of whether they are utilized in software development, product development, or other areas.\n\n### Who is the intended audience for technical documentation?\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_gwW0HhhGm84k7Ee0A/boo_uEOFXPlPg7tAhqPD1/0c71d6f4-58ef-a35c-75b5-03d70464afc6melanie_deziel_fSWQPBxqClg_unsplash_(1).jpg)\n\nAudiences may be defined in a variety of ways, ranging from end-users to programmers to stakeholders. It varies considerably depending on the type of material in question.\n\nNonetheless, process-based technical documentation is frequently produced with an eye toward other audiences. They might be developers, stakeholders, clients, or other members of the internal team. Although this type of documentation is less frequently utilized than product-based documentation, its purpose is to offer a more in-depth look at the various technical elements that comprise a product.\n\nAt the end of the day, technical documentation is often created for the benefit of the product's users. Its primary objective is often to assist users in accomplishing certain tasks with a product, and so end-users should always be considered while producing the different types of technical documentation.\n\n### What is the significance of technical documentation?\n\nThere are several reasons for the importance of technical documentation. However, it all boils down to one critical advantage. The main reason for technical documentation creation is to inform the public about a product.\n\nThis assertion may seem self-evident, but let's go a little further. After all, a product is completely useless if consumers lack sufficient knowledge about it. A lack of information results in individuals being unable to utilize a product properly or lacking the necessary expertise to really comprehend it.\n\nTechnical documentation is critical from the end user's perspective since it enables them to utilize a product efficiently. This is doubly advantageous for the firm that produces the technical documentation since it reduces customer care hours and results in happy users who can troubleshoot and answer their own queries.\n\nInternally, technical documentation is critical because it provides employees with the knowledge they need to work efficiently on a product, whether it's highly technical material or a high-level overview of planning and processes.\n\nIn any case, products are not always self-explanatory. That is why we require technical documentation to provide us with all of the information we require about them.\n\n## What are the different types of technical documentation out there?\n\nTechnical documentation comes in a variety of forms. The simplest method to distinguish between various forms of technical documentation is to determine for whom they are written. They may be broadly classified into two types: product documentation and process documentation.\n\nIn any case, products are not always self-explanatory. That is why we require technical documentation to provide us with all of the information we require about them.\n\n\n\n### Process oriented documentation\n\nSimply put, process oriented documentation details the method by which a product is developed. It is not concerned with the final result, but with the various processes, data, and events that contribute to its advancement and evolution.\n\nThis type of technical writing is typically kept internal and is of little value or interest to consumers or end users (save for external stakeholders having a vested interest in a product's development). It is beneficial since it denotes the many stages of a product's lifespan. This type of documentation is used for product management and project management teams as well as other corporate teams which need to initiate various processes and catalog documentation, such as HR and even development teams.\n\nProcess-oriented documentation can consist6 of Project proposals, which present objectives and timelines related to product development. Product requirements, which are compelling documents that describe essential facts and figures about a new product or service. Goals, user personas & stories, release details, roadmaps, wireframes & design details, risks & dependencies are common aspects.\n\nProcess oriented documentation can also consist of project plans, outlines, summaries, and charters.\n\nProject and product managers have an especially strong need for product and project roadmaps, so having documentation and plans to support this aspect of their workflow is essential for the progression of projects and the development of products.\n\nProject reporting and updates, as well as specifications of certain stages of processes within the product or project development, is another aspect of process-oriented documentation. This provides fantastic overviews of the many phases in your product's lifespan.\n\n### Product oriented Documentation\n\nThe next type of technical documentation is product-based documentation. Often known as user documentation, describes what a completed product is and how to use it. Rather than describing the development process, it emphasizes the finished result.\n\nThere are various different types of product oriented documentation, however, the main key types are user manuals, tutorials, installation guidelines, troubleshooting guides, Frequently Asked Questions, knowledge bases, wikis, and other learning resources: These types of documentation provide information about your product and help end users learn how to use it.\n\nUser experience documentation is another form of product oriented docs for SaaS companies. UX Documentation describes your product's user experience (UX). A list of all pertinent screenshots and user personas. his includes user personas, use cases, style guidelines, mock-ups, prototypes, wireframes, and any necessary screenshots.\n\nThe next sort of product documentation is release notes. This may be used for internal documentation to keep sales and marketing informed about SaaS product upgrades or to inform users and customers of new features and updates to a technical product.\n\n### Software Oriented Documentation\n\nWhether you're writing for users or developers, make sure your documentation is thorough and answers their queries. You'll save time answering the same questions over.\n\nSoftware documentation includes; API documentation software architecture design, documentation, and source code documentation. These documentations are very important for software teams to know how to build and structure certain technical platforms and products. For developers it is essential to create documentation for software requirements, system documentation, code documentation, test plans and create other forms of documentation to increase and maintain effective teams.\n\n## What are the advantages of superb technical documentation?\n\n![](https://images.unsplash.com/photo-1515378791036-0648a3ef77b2?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDU2fHxvbmxpbmUlMjBkb2N1bWVudGF0aW9ufGVufDB8fHx8MTYzMzM3MTIxMQ&ixlib=rb-1.2.1&q=80&w=1080)\n\nExcellent technical documentation is important to the product development process for several reasons. Above all, it helps everyone realize their goals.\n\nWhat do we mean? If you're creating a product, your ultimate aim is for people to enjoy using it. As a consumer, your objective is to use a product successfully to solve a problem or offer a service. This is impossible if consumers don't comprehend or use a product.\n\nGreat technical documentation helps here. It equips consumers with product knowledge and helps them utilize it successfully, while also assisting product teams in their development process.\n\nIn order to ensure your technical documentation is well written the trick is to set up a proper process, workflow, and strategy to write quality technical documentation that is clear and decisively written. It must be simple to use and comprehend for its users. Otherwise, it won't assist everyone to accomplish their goals.\n\n### Docsie is a clear solution to help you write better documentation\n\nClear, high-quality, and easily accessible technical documentation is essential. To assist you and your development team in making this a reality, Docsie's free trial can help you get started on creating and writing technical documentation.\n\nOur beautiful, easily customizable knowledge portal creator enables your team to collaborate effortlessly on technical documentation while remaining organized.\n\nForget about the headaches associated with documentation that is dispersed among emails, Microsoft teams, GitHub, and Google Drive. By utilizing our platform, you can ensure that all necessary information is centralized, allowing you to focus your attention on getting your creative juices flowing and creating amazing content. [Get started now!](https://www.docsie.io/)\n\n## What is the best way to develop technical documentation?\n\nMany individuals are unsure where to begin when producing technical documentation. Not to worry; creating excellent technical documentation is a learned talent. To assist you in the meanwhile, we've broken down some straightforward methods for quickly producing good technical documentation.\n\n### 1. Conduct research\n\nLet's face it: it's difficult to generate good technical documentation unless you're completely clear about the material you're attempting to provide. If you already have examples, research, samples, and other data to work with, move on to step two.\n\nHowever, if you're beginning from scratch, it's critical that you conduct research. Meet with the team that will be responsible for the technical documentation in issue, discuss, and assign various research assignments to various team members.\n\nFor your research, it is a good idea to compile all the current information and documentation you have to work with.\n\nThe next step for your research is to consider what your technical documentation will be covering, your goals and objectives that you want to accomplish with your technical documentation.\n\nThen the next step is to list what sort of specific software, tools and style guides in the development of your technical documentation. These tools can easily be managed with Docsie. In fact all of your research can be written and collaborated to complete within Docsie as well.\n\n### 2. Technical documentation design\n\nThe substance of technical documentation is critical. Nonetheless, the appearance of your technical documentation is essential as well. A well-organized, visually appealing document will communicate information far more effectively than a disorganized tangle of documents.\n\nAs such, there are a few points to consider while designing your documentation. To begin, consider structure and navigation. Individuals often utilize technical documentation to locate particular information or a solution to an issue, and they must do so promptly to ensure the resource's effectiveness. As a result, the organization of your documentation is highly essential for this reason.\n\nIt's a good idea to categorize and sub-categorize your knowledge so that it can be readily accessed. This can be done through Docsie\u2019s articles within a Docsie Book. Articles will be displayed on the right hand side of every published documentation from Docsie:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_iUtMpbO0NjOCAF31g/boo_uEOFXPlPg7tAhqPD1/e8596395-59f7-8047-cc5e-74a54d5881c81.png)\n\nIt's also essential if your documentation includes a robust search feature and a dynamic table of contents that enables users to easily access the information they require. The most effective documentation software, such as Docsie, also has this functionality along with many others. \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_IFCFzJGnWtVc2CzOv/boo_uEOFXPlPg7tAhqPD1/eb564116-d7fa-ef24-1ddb-e5bcf7e3b4dd2.png)\n\nAdditionally, it's a good idea to start with a technical documentation skeleton. A skeleton layout of your technical documentation is easy to create and it will assist you in ensuring that you do not overlook any critical data that you wish to include in your technical documentation. We will discuss the skeleton of your technical documentation write-up on the step below. This will maintain the visual consistency and organization of all your material.\n\n### 3. Writing structure\n\nAt this point in the process, it is time to begin the real content production. Meet with the team responsible for your company's technical documentation and assemble all of the research conducted in step one. Then, based on each team member's abilities, you may allocate writing jobs to them.\n\nThe highest technical documentation starts with a skeleton which is the outline of the documentation.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_tYYBJlM0YkLJ2S48e/boo_uEOFXPlPg7tAhqPD1/3ecefef2-02a7-686b-98d7-b7910dc0540d3.png)\n\nThe documentation must also be easy to read and follow along and it a good idea to let others in your team review the documentation and comment on it. This can be done easily with Docsie\u2019s commenting feature.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_BHCuBgK7PnFXEM5AF/boo_uEOFXPlPg7tAhqPD1/b868c808-13f3-cd68-a5a9-e365ca42b1284.png)\n\nOnce everyone has completed a first draft of their technical documentation material, it is critical to review, evaluate, and review some more. It's a good idea to have at least two sets of eyes review each part of your documentation. This ensures that the material is not just clear, well-written, and grammatically accurate, but also effective for the intended audience.\n\nIf your technical documentation contains how-to instructions or steps to take, ensure that your team members test those steps and verify that they achieve what they are meant to.\n\n### 4. Test how users interact with your documentation\n\nYou may believe that you validated your paperwork throughout the review process, but this is not the case. After you've completed your technical documentation, it's critical to run it through a testing process to ensure that it's free of organizational flaws, confusing content, and usability difficulties.\n\nTo achieve this stage, you should seek out external users to conduct a review of your documentation. Allow them to read it, utilize it to assist them in performing the duties assigned, and offer you their candid comments. It is critical that your testers are external since they will see your documentation objectively and without bias, which will impact their evaluation. This can all be done with Docsie\u2019s web analytics. It allows you to see what your readers on focusing on in your documentation, receive feedback and also know what bothers them about the documentation and format of your technical docs.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_u6RAUGyvcgpYUsL7b/boo_uEOFXPlPg7tAhqPD1/4873aa1d-2007-2f3c-33d0-9c4b471fcae75.png)\n\nOn Docsie\u2019s web analytics you can see a short video of how your readers are interacting with your technical documentation and use this information, paired with a rating done by the reader to optimize your documentation. It's very important to understand how to approach [customer feedback](https://www.docsie.io/blog/articles/7-golden-rules-to-successfully-approach-customer-feedback/) and integrate it into your technical documentation creation and workflow.\n\n### 5. Optimize the technical documentation with feedback\n\nConsider that you are now prepared to launch your brand-new technical documentation! After incorporating any feedback and comments gathered during the testing phase, you can update and republish your technical documentation for your users to use! This should give them a more wholesome documentation experience.\n\nNonetheless, your technical documentation journey does not end here. Technical documents are dynamic and are constantly updated and modified to reflect the products they cover. As such, it's a good idea to establish a protocol outlining what needs to be done when new information is added, changes are made, or general maintenance is performed.\n\nMany companies choose to implement maintenance schedule updates to their documentation. They establish specific dates for evaluating whether any changes are necessary, ensuring that all their information is always current and that modifications are never overlooked.\n\n## Quick tips to get started\n\n### Sign up with Docsie\n\nDocsie has a robust toolset to help you create amazing and appealing technical documentation.\n\n### Know your audience\n\nThere are several forms of technical documentation. Consider who will be reading your documentation to determine the type of document, material, and language to employ. Programmers, engineers, stakeholders, project managers, end-users, etc.\n\n### Plan your documentation\n\nPrepare an initial strategy that outlines the type of documents you'll create. Consider the types of documentation required for your product and what they will and will not cover.\n\n### Be succinct and avoid repetition.\n\nStep one is easy if you've previously completed it. You've worked hard on your technical documentation; make sure it's useful and easy to use. Ensure your writing is succinct and that you don't duplicate material across articles unless you absolutely need to.\n\n### Consistency\n\nIt's a tiny issue, but consistency in technical documentation is vital. Fonts, writing styles, design, formatting, and location are examples. Set guidelines early in the documentation development process and keep to them. It helps if they match the look and feel of your companies brand. You can use [Docsie\u2019s styling guide](https://help.docsie.io/?doc=/publish-documentation-portal/docsie-styling-guide/) to ensure this.\n\n## Recall your aim\n\nWhen working on a paper, ask yourself or your team, \"What do I want the reader to be able to do?\" By focusing on your purpose, you'll guarantee that your documentation is useful and actionable without unnecessary detail.\n\nGet started with your technical documentation\n\nReady to enter the world of technical writing? Keep this advice handy while you prepare your product's technical documentation. Practice makes perfect, and there's no better time than now to start.\n\nStart planning your documents and defining your content. With our [free trial](https://www.docsie.io/) and this article as a guide, you'll be producing outstanding technical documentation in no time!\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_6STzj5zD4ukTZf2t0/boo_XGfvRm3TVTFbV6HET/863766ef-719a-ef9a-e2b2-0e2de455d472Untitled_1_min_1_2_3_4_5_6_7.jpg", "summary": " In this article, we will teach you all you need to know about it so that you can get started on creating and maintaining amazing technical documentation for your products and projects.", "publish_date": "October 04, 2021", "categories": ["Product Documentation", "Best Practices", "Technical Writing", "API Documentation", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/how-to-write-amazing-technical-documentation", "slug": "how-to-write-amazing-technical-documentation", "previous": {"link": "../top-10-tools-used-by-product-managers", "title": "Top 10 Tools Used By Product Managers"}, "next": {"link": "../what-are-top-9-best-document360-alternatives", "title": "What are top 9 best Document360 Alternatives?"}}, {"title": "Top 10 Tools Used By Product Managers", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_fcHAUHcTRRqPZwDbU/boo_MNiBMszeecwIAY9Z9/7a985eac-873a-e5da-7e4e-7fbd5fca747210_tools.jpg)\n\nThis article will assist you in comparing and evaluating the finest product management platforms and tools in a timely manner. First, I'll go over a list of tools, and then I'll go over the many sorts of PM tools you may use while developing your products.\n\n### What Are Product Management Tools, How Do They Work and Why Do Product Managers Need Them?\n\nProduct management teams have a borage of life cycle processes which can be complex and cause many stages to complete them. These stages require product managers to use various applications to speed up certain processes. Product management tools are software applications that assist product teams with any or all aspects of the product lifecycle, including planning, researching, and creating, as well as releasing, assessing, and iterating on a product.** **Product managers also need tools for establishing a product roadmaping, user journey mapping, consumer research, feature prioritization, managing sprints, prototyping, evaluating product data, process mapping, and managing product releases are all tasks that product teams utilize product management tools for.\n\nRemote product management teams who require a central location to create and manage their products may benefit from product management solutions. Powerful tools such as Docsie and Monday.com are essential to help speed up the process and allow for a smooth workflow.\n\n### What type of product management software is necessary for a successful product management team?\n\nSoftware that is meant to assist you in improving and maintaining a part of your organization must include specific characteristics. Because it's difficult to find a product management software with all of these capabilities, we believe it's important to include a various tools that are useful when managing your product. Let's have a look at some of the most important tools for product managers.\n\n* **Product documentation: **In order to prepare your product for release, you'll need to create product documentation. Customers can use these papers to learn how to use the product and handle any issues. Every sort of product requires documentation, however, the degree of depth and types of documentation vary.\n\n* **Data management/sharing**: In order to have effective coordination between yourself and your team members, you'll need a tool like this. A prerequisite for a simple product management cycle is the ability to communicate and interact with readily available data.\n\n* **User tracking/analysis**: Getting a good read on your user base and how they react to your product is critical to keeping your product running at its best for the longest period.\n\n* **Customer survey tools: **There is no better method to optimize your products than consumers than to simply ask them how they feel about your product, other than watching user behavior**.**\n\n* **Roadmapping**: The ability to use a road mapping tool within your chosen product management software will be quite helpful in ensuring that your product runs smoothly.\n\n* **Prototyping**: To get off to a good start, you need to have the appropriate vision for your product from the beginning.\n\n* **Task management:** Assigning the appropriate job to the right team member provides the best possible execution of that task, and the ability to monitor that performance in real-time is an extra benefit that many product managers enjoy.\n\n### 1. API Fuse\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_j9p3GlxlCWaO84zSj/boo_MNiBMszeecwIAY9Z9/72e388bb-a2bb-d00c-e134-c9b1430e5351image.png)\n\n**Overview:** API Fuse is one of the most effective product management solution for prioritizing and developing customer-facing connections.\n\n**Support: **\n\n* FAQs/Forum,[ Knowledge Base](https://apifuse.io/blog/)\n\n**Pricing: **\n\n* The monthly cost of API Fuse is $500. A customized demonstration may be scheduled depending on your specific use cases and objectives.\n\nAPI Fuse is an embedded integration technology designed specifically for SaaS apps. Product managers may use API Fuse to prioritize which integrations to create and respond to end-user integration requests without adding to their development backlog.\n\nIn their own custom branded marketplace, SaaS product managers may promote their most desired integrations that are relevant to their consumers. Product managers may also utilize API Fuse to allow their users to link their different apps right within their SaaS platform.\n\n**Capterra Rating: **None\n\n### 2. Clubhouse\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_PcAYelFqtcVWn6ImR/boo_MNiBMszeecwIAY9Z9/8be8444b-d2cb-f5b1-e4ff-80ce40c9514cimage.png)\n\n**Overview:** Software development project management tool that focuses on helping software developers create better products.\n\n**Support: **\n\n* FAQs/Forum, Online Chat, [Knowledge Base](https://help.shortcut.com/hc/en-us)\n\n**Pricing: **\n\n* Clubhouse provides a freemium version of the application for up to 10 users, additional users cost $8.50 per month per user.\n\nClubhouse is a collaborative home for product creation that is geared for speed, built for software developers by software developers. Features like templated storyboarding and company-wide progress monitoring would be appreciated by-product management teams.\n\nClubhouse is designed for mid-sized Agile software teams, therefore if your product management team falls outside of those boundaries, you could run into some restrictions or minor roadblocks. But that's what free trials are for.\n\nClubhouse covers everything a competent product manager needs, from strong roadmapping to a plethora of connectors, at a very low fee. The cost-benefit analysis is favorable for mid-sized businesses, while small teams/start-ups will benefit from their freemium solution.\n\n**Capterra Rating:** 4.7/ 5\n\n\n\n### 3. Docsie\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_7wXiWkShOfiaJ4axa/boo_MNiBMszeecwIAY9Z9/d63f3eb6-c4f3-8925-27d0-1713babf1c89image.png)\n\n### Overview: Helps businesses create and maintain help docs and user manuals in multiple languages.\n\n**Support:**\n\n* Email Support, [Knowledge Base](https://help.docsie.io/), Phone Support\n\n**Pricing:**\n\n* Docsie has a free-forever plan called Startup, and 4 additional paid plans targeted to small, medium and large businesses consecutively. [See Pricing](https://app.docsie.io/organization/software_documentation_company/#/notifications)\n\nThe first alpha of Docsie was launched in May of 2018. Docsie is a smarter way to create stunning product documentation. Docsie\u2019s goal is to help businesses write better product documentation.\n\nDocsie is a robust and powerful platform that allows you to create, manage, design, and publish every aspect of product documentation and knowledge base portals. It has collaboration capabilities that allow your users to work together, assign tasks, and comment on documentation as it\u2019s written. User roles and permissions allow granular control over data access. All changes in Docsie are time-stamped, so you will know what your users are doing and where they are making changes. Docsie also supports a virtually unlimited number of versions and translations using its AI powered, ghost translator, offering a high level of accuracy with translated docs.\n\nDocsie offers universal search functionality across all documents and workspaces. The Docsie portal is available for native hosting as part of a Docsie plan, with self-hosting available using Docsie Script and the supplied Docsie Styling Guide. Docsie provides numerous plugins and add-ons that enable versatile and dynamic online documentation. Docsie can be used for internal documentation as well as external documentation. It allows for drag and drop capabilities as well as secure pages with JSON web token (JWT) verification. Docsie also has a feedback tool called Vocally which allows you to collect text feedback and record user-side interaction videos, helping you iterate and improve your documentation.\n\n**Capterra Rating:** 4.7/ 5\n\n### 4. Jira\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_emt0VdCWHCM6qCONj/boo_MNiBMszeecwIAY9Z9/c80666fb-cb5a-c188-a8e1-151db724d1adimage.png)\n\n**Overview: **\n\n* Jira is the world's most popular software development platform for agile teams.\n\n**Support:**\n\n* Email Support, FAQs/Forum, [Knowledge Base](https://www.atlassian.com/software/jira/guides), Phone Support, Online Chat\n\n**Pricing:** \n\n* Jira provides a freemium version of the app for up to 10 users that cost $7 per month.\n\nJira is a project management solution for agile teams who need to take a product from concept to hard launch and beyond. Jira software features like scrum boards, roadmaps, agile reporting, and configurable workflow may help any product lifecycle management team.\n\nVarious users may be deterred by some micro-level issues, despite Jira's well-balanced features-for-pricing combination. Customizing columns inside a process, for example, might be difficult. However, this is not a deal-breaker.\n\n**Capterra Rating: **4.4/5\n\n### 5. Monday.com\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_FGsgx1Ebt80YkNoHv/boo_MNiBMszeecwIAY9Z9/fe5c273d-07bd-f989-03d2-d6044084a6e1image.png)\n\n**Overview:** \n\n* Monday.com has been known to be one of the best product management solution platforms for any size team on the market today.\n\n**Support:** \n\n* Email Support, FAQs/Forum, Knowledge Base, Phone Support, Online Chat\n\n**Pricing:** \n\n* Monday.com's pricing starts at $17/2 users/month. A 14-day free trial is available for the tool.\n\nMonday.com is a web-based product management tool that helps teams of all sizes plan, track, and manage their daily tasks. Monday.com lets teams define clear ownership, evaluate and monitor their work, organize sprints, and communicate together on everything from large-scale product roadmaps to weekly iterations. The agile platform at Monday.com makes it simple for teams to collaborate from anywhere.\n\nMonday.com's Work OS is made up of a combination of visual and flexible elements that may be used to build whatever agile workflow your team needs. Milestones, Gantt and Kanban views, task dependencies, and project analysis are all supported. Monday.com offers a user interface that is clear and straightforward, and onboarding is quick and easy. Teams from any department may quickly locate the capabilities they require to tailor their account to their own requirements.\n\nMonday.com provides configurable templates for any product management team or stage. Monday.com's adaptable scrum platform is beneficial to managers, as it can handle teams of 5 to 5,000 people.\n\n**Capterra Rating:** 4.6/5\n\n### 6. Prodpad\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_tJc9tpEVjJkX1Dnqe/boo_MNiBMszeecwIAY9Z9/38f23447-6d2b-2248-3b1f-bc6196a5ed5dimage.png)\n\n**Overview:** \n\n* Product lifecycle management features such as product backlogs, roadmaps, customer feedback, and more are available through ProdPad.\n\n**Support: **\n\n* Email Support, FAQs/Forum, [Knowledge Base,](https://www.prodpad.com/resources/guides/) Phone Support, Online Chat\n\n**Price: **\n\n* ProdPad is available for $99 a month with a free 7-to-30-day trial.\n\nProdPad is a product roadmap solution that keeps your entire team up to date and in sync. Features like product spec templates annotated designs and versioning, and realistic user personas will appeal to product management experts.\n\nProductPad includes Idea Capturing which is a must-have in the product management tools evaluation criteria. ProdPad puts a lot of work into making sure their planning, ideas, and roadmaps solutions are excellent.\n\n**Capterra Rating: **3.8/5\n\n### 7. Productboard\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_vmUktnidPAUGYqJl7/boo_MNiBMszeecwIAY9Z9/843532c2-096c-2cfb-7ed9-a7143b1c6bd8image.png)\n\n**Overview:** \n\n* Productboard is a product management system that helps you with consumer research, prioritizing, and product road mapping as you build new products.\n\n**Support:**\n\n* Email Support, FAQs/Forum, [Knowledge Base](https://support.productboard.com/hc/en-us), Online Chat\n\n**Pricing: **\n\n* Productboard provides its users with a 15-day free trial and charges $49 per user each month.\n\nProductboard is a product management solution that assists your team in determining what features your target consumers want, prioritizing which features to create (and when), and bringing everyone from planning to QA together around your product roadmap.\n\nThe depth and breadth of third-party connection possibilities with major project management software were one of the things I looked for in this study. While Productboard provides a number of connectivity possibilities, it has fewer connections than the majority of the companies on our list.\n\nProductboard excels in many things, but one feature that stands out is the ability to aggregate product data and client requirements/requests across several inboxes, including Slack.\n\n**Capterra Rating:** 4.7/5\n\n### 8. ProductPlan\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_WYpc1dHsUZTZOLBc4/boo_MNiBMszeecwIAY9Z9/98bdb930-af32-2fa3-532b-6ee370e3daa9image.png)\n\n**Overview:** \n\n* ProductPlan is a product development tool with a sleek user interface that makes it simple to visualize and discuss product strategy.\n\n**Support:**\n\n* Email Support, FAQs/Forum, [Knowledge Base](https://www.productplan.com/explore/), Phone Support, Online Chat\n\n**Pricing:** \n\n* ProductPlan provides a 14-day free trial and it costs $39 per user each month.\n\nProductPlan offers over 25 different roadmap templates to choose from. Despite the impressive list of capabilities above, ProductPlan lacks an appropriate mechanism to manage requirements for the products it hosts. This won't be an issue for many users because needs are frequently handled independently; nonetheless, it's something to keep in mind.\n\nProductPlan also includes templates for product roadmaps as well as launch plans, executive projects, IT plans, and more.\n\n**Capterra Rating: **4.5/5\n\n### 9. Roadmunk\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_swOpuXkyNZdkfxmWA/boo_MNiBMszeecwIAY9Z9/69f2283c-947d-4b67-43d9-4c4cd664902fimage.png)\n\n**Overview:** \n\n* Thousands of product teams utilize RoadMunk as a road mapping tool to illustrate product strategy.\n\n**Support:**\n\n* Email Support, FAQs/Forum, [Knowledge Base](https://learn.roadmunk.com/), Online Chat\n\n**Pricing:** \n\n* Roadmunk is available for $19 per month with a 14-day free trial.\n\nCapturing consumer feedback, prioritizing what to create, and designing boardroom-ready strategy roadmaps will be important to product managers.\n\nBecause of its relevance for the development cycle, I particularly call out customer feedback aggregation as a product management tool attribute in the assessment criteria. Roadmunk understands this better than most, and their ability to manage all user requests in one centralized location (their \"feedback mailbox\") received high marks.\n\n**Capterra Rating:** 4.4/5\n\n### 10. Wrike\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_RybC6Vo8HnKJY4dhb/boo_MNiBMszeecwIAY9Z9/99d4a719-0e24-6062-5d25-6e2d2f5e38feimage.png)\n\n**Overview:** \n\n* Wrike is a leading work management platform that includes tools for release management, product development, and product vision.\n\n**Support:**\n\n* Email Support, FAQs/Forum, [Knowledge Base](https://www.wrike.com/resources/?Topic=Project%20Management), Phone Support, Online Chat\n\n**Price:** \n\n* Wrike provides a freemium version of the software for up to 5 users but anything above cost costs $9.80 per month/user.\n\nWrike, which is used by Google and Hootsuite, is a collaborative product management platform with a feature set that complements the work style of any product development team. Wrike can help you manage your product lifecycle whether you use a classic waterfall method or an agile framework.\n\nThere are many integrations available with Wrike but it does lack a few feature sets that might be useful for product management, such as configurable concept and planning templates.\n\n**Capterra Rating: **4.2/5\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_y3JpTGbtOMvVFzDPv/boo_XGfvRm3TVTFbV6HET/1681de71-772b-abe0-ba6c-fb57d50fc93aUntitled_1_min_1_2_3_4_5_6.jpg", "summary": "This article will assist you in comparing and evaluating the finest product management platforms and tools. ", "publish_date": "September 28, 2021", "categories": ["AI", "Product Management", "Product Updates", "Best Practices", "Tools For Product Managers"], "status": 1, "path": "/blog/articles/top-10-tools-used-by-product-managers", "slug": "top-10-tools-used-by-product-managers", "previous": {"link": "../9-alternatives-to-gitbook", "title": "9 Alternatives To Gitbook"}, "next": {"link": "../how-to-write-amazing-technical-documentation", "title": "How to write amazing technical documentation?"}}, {"title": "9 Alternatives To Gitbook", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "###### Gitbook is a secure solution in the list of top documentation software. In the world of SaaS and tangible products, solid product documentation, user guide creator platforms play a vital role in product management tools used today.\n\nGitBook is an all-in-one software documentation tool that can serve as an internal wiki, a knowledge base for customers, and a personal note-taking tool.\n\nGitbook is a nice open-source documentation creation platform but they are not as adaptable as some other documentation generating software on the market. Gitbook is lacking in essential capabilities such as categorization, comment boards for collaboration, and content management capabilities.\n\n## Top GitBook Alternatives for Documentation\n\nGitBook is a popular documentation tool, but several alternatives offer unique features:\n\n1. **Docsie**: Powerful platform for product documentation, user guides, and knowledge base portals\n2. **HelpDocs**: Specializes in customer-facing documentation\n3. **Bloomfire**: Great for sharing research and thought leadership\n4. **Freshdesk**: All-in-one solution with knowledge base and help desk\n5. **Guru**: Focuses on internal wiki solutions\n6. *Archbee**: Ideal for SaaS companies and startups\n7. **KnowledgeOwl**: Strong for internal knowledge bases\n8. **ProProf**: Offers both private and public knowledge bases\n9. **Zendesk**: Integrates knowledge base with customer service tools\n\nKey features to consider when choosing an alternative:\n- Search capabilities\n- Collaboration tools\n- User interface\n- Security options\n- Analytics\n- Permission management\n- Translation features\n\nDocsie stands out with its robust features, including version control, AI-powered translation, and customizable portals. Select a platform that best fits your specific documentation needs and workflow.\n\n### So what are Gitbook\u2019s strengths?\n\nUsing the Gitbook editor, you, your users, and your team can easily record everything from products to APIs to internal knowledge bases. GitBook supports importing from websites or Markdown files. It employees a straightforward folder structure.\n\nGitbook improves the efficiency of your company's documentation by creating relatively simple yet effective knowledge-sharing of your services or products. It does, however, give an interactive approach to process documents, although at times there are some difficulties with customer service.\n\nAlthough it lacks customer service, some collaboration capabilities, such as real-time collaborative editing, it excels in others. GitBook may be an excellent alternative if you're searching for a tool to combine all static documents in one location.\n\nAs a result, you'll come across a plethora of Gitbook alternatives. However, for your convenience, we've compiled a list of the finest options, along with their benefits, that will be available in 2022 to assist you in making the right decision for your company.\n\n## Docsie\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_byObwsJeaL56O2AoE/boo_1xOV9ra0Ht3LinYge/53d99d3e-0c21-d4ff-ee1f-19f4582d7f74image.png)\n\n**[Docsie**](https://www.docsie.io/) is a strong and powerful platform for creating, managing, designing, and publishing product documentation, user guides, help desk documentation and knowledge base portals. It has collaboration features that enable users to collaborate, assign tasks, and comment on digital documentation as it is written. User roles and permissions enable administrators to exercise fine-grained control over data access. All modifications in Docsie are timestamped, which enables you to track what your users are doing and where they are making changes. Additionally, Docsie allows a practically infinite number of versions and translations with its AI-powered ghost translator, which ensures a high degree of accuracy when translating documents.\n\n### What is Docsie used for?\n\n* Internal and external documentation capabilities\n\n* Ability to translate documentation with a click of a button\n\n* Internal and external search capabilities for all documentation.\n\n* Docsie portals can be hosted natively as part of a Docsie plan, or self-hosted using Docsie Script.\n\n* Has a feedback, web analytics tool to see how your customers is using your documentation\n\n### Docsie provides five tiers of pricing:\n\n* Startup \u2013 Free\n\n* Startup Plus\u2013 $39 /month\n\n* Small Teams \u2013 $79 /month\n\n* Business \u2013 $249 /month\n\n* Oraganization \u2013 $699/month\n\n### Advantages and Disadvantages of Docsie\n\n**Pros:**\n\n* Everything is time-stamped\n\n* Has many useful integrations\n\n* Allows for style customizations\n\n* Easy to use once you get started\n\n* All documentation is dynamic and versatile\n\n* Excellent and quick to respond technical support\n\n* Docsie comes with a plethora of plugins and add-ons \n\n* The online documentation looks modern and has a sleek design\n\n* Has useful tools for collaborating with your team to complete documentation\n\n**Cons:**\n\n* Some minor restrictions with formatting and page layout.\n\n\n\n\n## Archbee\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_yVBVdyyuGOigNAdPn/boo_1xOV9ra0Ht3LinYge/f35ef101-9f12-5b20-e631-eea39004f71bimage.png)\n\n[Archbee ](https://www.archbee.io/)is a fantastic knowledge management system for your staff and consumers. This solution is ideal for SaaS firms and startups since it can consolidate all of your company's information so that your staff and customers can benefit from it.\n\nArchbee is one of the finest Gitbooks alternatives since it allows you to create a centralized knowledge library for developers and other specialists. As a result, the technology may be utilized as an internal wiki, self-service, and technical documentation tool.\n\n### With Archbee, you can:\n\n* Reduce information islands and improve knowledge interchange\n\n* Provide a model support experience to consumers\n\n* Close the knowledge gap between workers\n\n* Improve developer efficiency\n\n### Archbee has three pricing options:\n\n* Starting \u2013 Basic features at $0\n\n* Growing \u2013 $20/month\n\n* Scaling \u2013 $60/month\n\n### Archbee's advantages and disadvantages\n\n**Pros:**\n\n* Mention team members to view, share or update knowledge\n\n* Use custom blocks to publish information in different forms\n\n* Embedded comments for easier collaboration\n\n* Unlimited revision history\n \n\n**Cons:**\n\n* You have no choice but to multi-brand your knowledge base\n\n* There is no SEO tailored feature in Archbee\n\n* There is no workflow approval mechanism\n\n\n## Boomfire\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_bS6tQ9PEYilIUeGgW/boo_1xOV9ra0Ht3LinYge/5b9509d7-3495-cbcd-db6d-347e5a66c551image.png)\n\nIt is not unusual for knowledge bases to provide access to both internal and external knowledge. [Bloomfire ](https://bloomfire.com/)may be an excellent option for businesses wanting to share research or thought-leading material to create a manual, user guides, or product documentation. However, some users believe Bloomfire's scalability is restricted, in part owing to the absence of connectors. \n\nThe cloud-based platform enables users to upload material in any format including word documents, PDFs, videos, audio recordings, and slide presentations, or generate new content directly in the platform. Bloomfire thoroughly indexes every word in every file, to ensure that users can easily locate what they're searching for.\n\n### What is Boomfire used for?\n\n* Data encryption, safe hosting, and numerous backup sites are all included in the security features.\n\n* To enhance interaction, Bloomfire has features for producing newsletters and custom lists.\n\n* Employees and consumers benefit from AI-driven search with recommended content.\n\n### Boomfire provides Two tiers of pricing:\n\n* Basic \u2013 $25/user/month\n\n* Enterprise \u2013 Requires a Demo for pricing\n\n### Advantages and Disadvantages of BoomFire\n\n**Pros:**\n\n* Bloomfire is constantly improving its features, such as spoken word search.\n\n* Capability to enhance the quality of the material by flagging it for review.\n\n* AI-powered search and content tagging capabilities.\n\n**Cons:**\n\n* Bloomfire integrates with a restricted number of third-party applications.\n\n\n\n\n## Freshdesk\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_EIwmF4zBxfvWBGlsa/boo_1xOV9ra0Ht3LinYge/e78bf752-6cd2-5b82-c5d4-3a0e09a96922image.png)\n\n[Freshdesk ](https://freshdesk.com/)is another all-in-one solution that includes a knowledge base, help desk, user guides and chat capabilities, allowing you to communicate with customers via multiple channels. Powerful analytics, self-service, and a smart help desk can all help you provide a 360-degree support experience to your customers.\n\n### You can do the following with Freshdesk:\n\n* Establish a community forum where customers can ask questions and receive prompt responses.\n\n* Automate workflow and respond to customer questions more quickly.\n\n* Provide 24/7 self-service support for your customers\n\n* Boost the effectiveness of your support staff\n\n### Freshdesk provides five tiers of pricing:\n\n* Sprout \u2013 Basic features at $0\n\n* Blossom \u2013 $13.70/agent/month\n\n* Garden \u2013 $35.70/agent/month\n\n* Estate \u2013 $49.40/agent/month\n\n* Forest \u2013 $98.90/agent/month\n\n### Advantages and Disadvantages of Freshdesk\n\n**Pros:**\n\n* Answer bot to help customers find the right answers quickly\n\n* Convert agent responses into knowledge base articles\n\n* Rich insights into article and agent performance\n\n* Content review workflow approval system\n\n**Cons:**\n\n* No option to export your entire knowledge base\n\n* Freshdesk doesn\u2019t support multi-branding\n\n* No co-editing or internal comments\n\n\n\n## Guru\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_GS9qCkm4BGumftn0g/boo_1xOV9ra0Ht3LinYge/05c2d98e-d2d7-47b1-6c1c-84f987fa86edimage.png)\n\n[Guru](https://www.getguru.com/) is primarily concerned with assisting businesses in optimizing corporate documentation with internal wiki solutions. This guarantees that workers have access to the necessary knowledge to perform their job duties. Guru facilitates the production, sharing, and modification of online documentation from other sources directly on the platform, while also integrating with current workflows.\n\n### What is Guru used for?\n\n* Copying information directly from the cards into support chat allows for a more streamlined customer care experience.\n\n* Special \"knowledge alerts\" are used to warn staff of significant changes to the knowledge base.\n\n* Guru is mainly used as an internal documentation wiki.\n\n### Guru provides five tiers of pricing:\n\n* Starter \u2013 $5/user/month\n\n* Builder \u2013 $10/user/month\n\n* Expert \u2013 $20/user/month\n\n### Advantages and Disadvantages of Guru\n\n**Pros:**\n\n* Project management tools assist in integrating the knowledge base into daily workflows, improving the likelihood of knowledge capture.\n\n* Excellent for capturing knowledge while working in other online apps, using both the Slack capture feature and the browser extension.\n\n**Cons:**\n\n* Verifying cards can get overwhelming if the database is mismanaged for an extended period of time or if just a few persons are responsible for examining and updating the information.\n\n* Limited card editing capabilities complicate document collaboration.\n\n* Limited integration capabilities\n\n\n\n## HelpDocs\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_vtvZW8KJXWa98NzPf/boo_1xOV9ra0Ht3LinYge/74802ec9-dea3-d413-3274-c64b4d741f55image.png)\n\n[HelpDocs ](https://www.helpdocs.io/)is a cloud-based knowledge management system that can be used to create internal and external knowledge databases but mainly concentrates on help documentation to create user guides and online manuals. This master option includes everything you'll need to give your customers and staff a better self-service experience. Multi-language support, complex access control systems, and eye-catching customizations are all available with HelpDocs, which is feature-rich and integrated. HelpDocs's quick self-service options seem to be very beneficial to customers.\n\n### You may use HelpDocs to:\n\n* Enable your agents to react to customer inquiries more quickly\n\n* Provide a quick source of information for your support team\n\n* Provide customers with rapid self-service help\n\n* Reduce the number of support tickets\n\n### HelpDocs offers three different price options:\n\n* Starter \u2013 $39/month\n\n* Pro \u2013 $79/month\n\n* Growth \u2013 $169/month\n\n### Advantages and Disadvantages of HelpDocs\n\n**Pros:**\n\n* Hand-made templates allow you to build your knowledge base in minutes\n\n* Fully modifiable knowledge bases styles with CSS\n\n* Improve knowledge base SEO features\n\n* Easy import and export of articles\n\n**Cons**\n\n* You can't clone your knowledge base and tag it differently\n\n* There is no way to add internal comments to a project\n\n* There is no workflow approval mechanism\n\n## KnowledgeOwl\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_9CSJwlrNiEO3VVEYr/boo_1xOV9ra0Ht3LinYge/238d5f12-0f61-0e61-36f5-3a951201a049image.png)\n\n[KnowledgeOwl ](https://www.knowledgeowl.com/)focuses on internal knowledge bases, whereas many of the other alternatives on this list focus on external customer-centric knowledge bases or product documentation. This is a low-level coding option with a lot of features. It is industry-independent and is particularly beneficial to human resources (HR) and customer service departments. It assists users in categorizing and sub-categorizing information. Users can use tags to group articles together based on keywords or phrases to increase their discoverability. Customers may use KnowledgeOwl to store and distribute information in the form of online manuals, handbooks, portals, user guides, and software documentation. Its analytics and reporting capabilities enable users to overcome knowledge gaps by analyzing user demands.\n\n### What can you do with KnowledgeOwl?\n\n* Customers may use KnowledgeOwl to store and distribute information in the form of online manuals, handbooks, portals, user guides, and software documentation.\n\n* When someone contributes new information to the knowledge base, webhooks and Slack webhooks are utilized to automatically alert you.\n\n* Functions that may be customized, such as the table of contents and homepage buttons, making it simpler to navigate quickly.\n\n* Users may access the knowledge base from your main website using the contextual assistance widget.\n\n### KnowledgeOwl provides three tiers of pricing:\n\n* Flex \u2013 $79/month\n\n* Business \u2013 $299/month\n\n* Enterprise \u2013 $999/month\n\n### Advantages and Disadvantages of HelpDocs\n\n**Pro:**\n\n* KnowledgeOwl's many API keys and Zapier connectors make it simple to link with other apps.\n\n* Users applaud KnowledgeOwl's prompt customer support service.\n\n* it has a simple, appealing user interface.\n\n**Cons:**\n\n* Users have expressed issues with the design, desiring a more modern design of their oinline documentation layout\n\n* No free tier\n\n\n\n## Proprof\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_mTcPEwYFTs6QKttg2/boo_1xOV9ra0Ht3LinYge/70b65238-0172-e380-ace4-58b56563fb2eimage.png)\n\n[ProProf ](https://www.proprofs.com/)knowledge base platform is used to establish separate private and public knowledge bases for workers and consumers who want to see the product documentation and help docs. It aids in the reduction of customer tickets, the enhancement of internal documentation for corporate teams, the simplification of company operations, and the enhancement of customer service. By centralizing access to information across different devices and browsers, ProProfs simplifies and streamlines information collection for both staff and consumers. ProProf offers a comprehensive collection of tools to make life simpler for your organization, including a learning management system, a quiz creation tool, and real-time chat. ProProfs is popular among marketers, human resources professionals, and customer service teams because of its tool package. \n\n### What can you do with ProProf?\n\n* Instantly translate your online documentation into other languages\n\n* Use its MS word-like editor to create documentation\n\n* Use its templates 25 templates to get set up\n\n### ProProf provides five tiers of pricing:\n\n* Free \u2013 Basic features at $0/20 pages\n\n* Professional \u2013 $13.70/100 pages/month\n\n* Team \u2013 $35.70/200 pages/month\n\n* Business \u2013 $49.40/300 pages/month\n\n* Enterprise \u2013 $98.90/unlimited pages/month\n\n### Advantages and disadvantages of ProProf\n\n**Pros**\n\n* Users may quickly browse and understand the product due to its simple and straightforward user interface.\n\n* Perfect interaction with other ProProfs products\u2014ideal if you're already a ProProfs user.\n\n* A free plan with up to 20 pages is available.\n\n**Cons**\n\n* The cost per page ranges from $0.30 to $0.50, which adds up rapidly.\n\n* Not as advanced as other options on this list.\n\n\n\n## Zendesk\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_pLrbks5EPZ6Tu8ncs/boo_1xOV9ra0Ht3LinYge/b728a820-3d52-7107-7ecf-a088b0ffce40image.png)\n\n[Zendesk ](https://www.zendesk.com/lp/help-center/?utm_source=google&utm_medium=Search-Paid&utm_network=g&utm_campaign=SE_AW_AM_CA_EN_N_Sup_Brand_TM_Alpha_D_H&matchtype=e&utm_term=zendesk%20knowledge%20base&utm_content=494065224368&utm_adgroup=&gclsrc=aw.ds&gclid=Cj0KCQjwqKuKBhCxARIsACf4XuEQDVg4nL7-AYgURGIrHM6HjRkS7gynfLW1gGscR1QqiiDUIqGhnIoaAolNEALw_wcB&demoStep=personal)is a software company that specializes on helping businesses improve their customer service. Although Zendesk has an internal knowledge library, the company is primarily focused on developing a robust help desk ticketing system.\n\n### What can you do with Zendesk\n\n* Drag the knowledge base's information into the chat support feature.\n\n* A simple, easy-to-use interface.\n\n* Translation capabilities\n\n### Advantages and disadvantages of Zendesk\n\n**Pro:**\n\n* \u00b7is completely integrated with Zendesk's range of tools, including help desk and live chat. chat.\n\n* The following are some of the elements of the knowledge base: a simple, easy-to-use interface.\n\n* \u00b7Drag the knowledge base's information into the chat support feature.\n\n* More than 40 languages have been translated into kinds.\n\n**Con**:\n\n* The internal knowledge database lacks sophisticated functionality.\n\n## Now that you have viewed 9 alternatives to Gitbook it\u2019s a good idea to see what you are looking for in a knowledge base for your own needs\n\nNow it is time to consider the knowledge base functionalities you will need for your next project. When making a decision on which documentation platform to choose it is critical to keep an eye out for include the following:\n\n* **Search navigation capabilities:** This can be within the platform or external searching within the online documentation. Also, a good search navigator makes sensible suggestions and helps you find information quickly by suggesting various locations within the written content.\n\n* **Tools For collaboration: **Good collaboration tools are equipped with editing capabilities with collaboration, commenting capabilities, version control, and assigning tasks?\n\n* **A Nice Looking Interface:** It has to be simple, straightforward, and yet dynamic, and versatile.\n\n* **Password Protected Documentation Capabilities:** Is the knowledge base tool provide security such as password protection, and JWT tokens to your documentation?\n\n* **Web Analytics:** Are you able to measure how people access and interact with your documentation?\n\n* **Permission Management:** Are you able to easily manage who has access to or edits certain files, get them time-stamped, and make sure you control who does what on the documentation?\n\n* **Translation Capabilities:** Is your documentation platform able to translate your documentation into various languages?\n\n## Select a Knowledge Base platform that Works For You!\n\n![](https://images.unsplash.com/photo-1512314889357-e157c22f938d?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDl8fGxpZ2h0YnVsYnxlbnwwfHx8fDE2MzIzMjY3OTI&ixlib=rb-1.2.1&q=80&w=1080)\n\nNow that you know what you are looking for it's time to pick a suitable option that will help you checkmark all these features, and capabilities you require to make good-looking documentation that is dynamic and works for your customers and/or employees.\n\nWe'll offer you a tip: Docsie is an excellent fit for all your documentation needs! It's a knowledge base platform that's simple to use yet sophisticated. It checks all these needs above and it is suitable for internal and external documentation.\n\nDocsie\u2019s knowledge base is completely customizable to match your brand's look and feel. [Try Docsie now](https://www.docsie.io/) and you will see why many businesses choose Docsie as an alternative to Gitbook.", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_sksUyMFm5wtZVHg3l/boo_XGfvRm3TVTFbV6HET/e6c951a9-934c-b690-dc74-f41a99920c16Untitled_1_min_1_2_3_4_5.jpg", "summary": "We've compiled a list of the finest Gitbook alternatives, along with their benefits, that will be available in 2022 to assist you in making the right decision for your company.", "publish_date": "September 22, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Technical Writing", "API Documentation", "Gitbook Alternative"], "status": 1, "path": "/blog/articles/9-alternatives-to-gitbook", "slug": "9-alternatives-to-gitbook", "previous": {"link": "../do-you-want-to-create-informative-user-guides-our-10-top-tips-can-help", "title": "Do You Want to Create Informative User Guides? Our 10 Top Tips Can Help!"}, "next": {"link": "../top-10-tools-used-by-product-managers", "title": "Top 10 Tools Used By Product Managers"}}, {"title": "Do You Want to Create Informative User Guides? Our 10 Top Tips Can Help!", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C.", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "User guides are an important part of digital service delivery. Digital customers expect access to self-service, demanding immediate access to information. A walkthrough over the phone just doesn\u2019t cut it anymore; hours of time spent explaining things that can be better illustrated in user documentation guides.\n\nAt Docsie, we advocate that all businesses create a library of informative user guides for customers. This will enable self-service, reduce your support workloads, and provide 24/7 real-time access to the information your customers need to enjoy and work within your product or service.\n\n

10 Top Tips for User Guides and Documentation in Docsie

\nBefore we start, do you have a way to store, write and host documentation?\n\nHead over to the [Docsie Onboarding](https://app.docsie.io/onboarding/) page for customer-centric collaboration, extensive embedding, tailored translations, and powerful publishing at your fingertips.\n\nNow you\u2019ve joined the club, let\u2019s jump into our 10 top tips!\n\n

1 - Enrich Your User Guides With Media

\nText, words, letters \u2013 we use them every day. Sadly, the written word cannot compare to the veracity of video or inspiration of images. \n\nWhen creating user documentation guides, read it from the user\u2019s perspective. Could this section be better explained in a GIF, embedded video or annotated image? If so, add one!\n\nYou can add images, embed videos and integrate iFrame content in Docsie. Give it a try!\n\n![Images, Videos and GIFs in Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_CdhFEVXwXaefNXxxg/boo_dqsfhc7ObadQ3xWmV/e0eda1c6-284a-3e0f-5c43-0ff4099966d0BlogGIF10TipsforUserGuides.gif)\n\n

2 - Create an Order, No Not the Jedi Kind!

\nStep-by-step instructions are the pillar of cook books everywhere! When following a recipe, do you mix up your eggs with your flour? That\u2019s what you should do, and you know that because you follow the steps!\n\nAll jokes aside, ensure you run through any user guides with step-by-step instructions. If you follow those steps, do you actually get the result intended? Inaccurate instructions that do not achieve the intended result is a huge red flag for customers. Accurate instructions on the other hand instil trust, and provide value to customers and the business through information sharing.\n\nCreate an order using the numbered lists in Docsie, or with Docsie Book Articles to segment your documentation.\n \n ![Articles, Shelves and Workspaces in Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_O4Ux6ERzhyIS0eB1X/boo_dqsfhc7ObadQ3xWmV/aa925138-ab48-e18b-ff33-50557a2897cfArticlesShelvesWorkspacesinDocsie.png)\n\n

3 - Accommodate For All Reading Levels

\nDo you assume that customers will know their JavaScript from your top tips? Using jargon and complex terminology is typically recommended in the context of technical user guides. For laypersons, however, the simpler the language \u2013 the better!\n\nMost readers just want to know how to do the thing, and repeat the thing. One approach is to deliver a complex, high-level concept on paper \u2013 then repeat again with a simplified version for laypersons. This caters to technical users and laypersons all at once, inking two pages with one pen.\n\n\u201cArtificial intelligence involves the algorithmic emulation of human intelligence in pursuit of productivity; artificial intelligence aims to get work done by matching human intelligence using computer code.\u201d \u2013 they both mean the same thing, but target different audiences.\n\nUse Docsie to create Shelves for laypersons, and Shelves for technical users. That way you can have Books to assist both audiences, with full hosting available through the Docsie Portal.\n \n![Complex Code Simplified for Laypersons in Docsie Example](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_cnLx3DDYwihXopx74/boo_dqsfhc7ObadQ3xWmV/411ea34c-096b-3bf2-fde0-2f8fdaddd55aLaypersonSimplificationforDocsie.png)\n\n

4 - Use Templates and Stop Staying Up Late!

\nDo you rewrite every user guide from scratch? Instead, you should create templates with basic structuring and brand messaging, and build around this content.\n\nWriting from scratch takes time, effort and risks inconsistency if multiple writers are working within the same project. Templates are a great way to save time when writing, and drive greater consistency between pages. Trust is built on consistent messaging and value generation, which templates promote.\n\nClick \u2026More and select Templates in Docsie. Here, you can store templates and start new Books using the template as a source!\n\n ![Templates in Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_Hv9JSg74vQE1zgYjT/boo_dqsfhc7ObadQ3xWmV/833830aa-871c-d3ba-19e7-0fbbba2adbfbTemplatesinDocsie.png)\n ![Live Template in the Docsie Editor](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_jdf9iWL3NXlFFePHx/boo_dqsfhc7ObadQ3xWmV/2bfcea18-df94-30ff-4931-799345e4ae74Templates2inDocsie.png)\n\n

5 - Write Fast, Iterate Often

\nIn Agile software development, the mantra is to fail fast and iterate often. Applying that to user documentation guides, your staff should aim to write fast and iterate often.\n\nThis doesn\u2019t mean sacrificing quality for speed. Instead, this allows for customer feedback and responses with less initial effort. This feedback can be leveraged in further user documentation guide iterations, and helps the business to become more customer-centric.\n\nDocsie Vocally elucidates reader feedback, with ratings and screen recordings to pinpoint the exact content they read. Give it a try as you write fast and iterate often!\n\n![Docsie Vocally Feedback View](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_8uO5DnYSHSsLteI2X/boo_dqsfhc7ObadQ3xWmV/b9f841c9-1dde-5eee-c723-809f13df3255DocsieVocallyLivePreview.png) \n\n

6 - Nested Knowledge With Internal Backlinks

\nIs your user guide documentation backlinked with other pages? By adding links to relevant sections of documentation, you help readers to flesh out and understand your product or service on a conceptual level.\n\nWhen you refer to a specific feature or function, always add a link. Allow the reader to quickly access that information, rather than forcing them to search and load the page by themselves. Talking about account logins? Add a login URL to the \u201clog into your account\u201d text on your page, and every other page. Make your documentation convenient and navigable within the body text, rather than an endless library to sift through.\n\nDocsie allows user guide writers to create internal backlinks. Just highlight some text and click the \ud83d\udd87\ufe0f button in the Docsie Editor toolbar. Additionally, you can make links language- and version-agnostic with Relative object links .\n\n![Backlinking in Docsie With Object Reference Links](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_dclZdrsTWJrB8WETc/boo_dqsfhc7ObadQ3xWmV/7d8c9e37-3aa6-580d-644b-0d7a8039fa89DocsieObjectLinksforBacklinking.png)\n\n

7 - Brush Off the Cobwebs and Refresh Old Content

\nDo you have old user guides and documentation visible online? If you have version 1.2 documentation published while your product is on version 1.3, your documentation is no longer relevant. Rather than publishing new documentation for each version, use Docsie Versioning.\n\nDocsie Versioning allows users to access historic and present documentation versions. As new versions are released, old versions are archived for redundancy purposes while being accessible from a drop-down menu. This is all on the same web page, making it easier for users to browse and find relevant information.\n\nSimilarly, if your top tips guide for 2021 is still published in 2022, update it! Change the name, refresh any citations and sources with updated research, and double-check the information is still relevant. Brush off the cobwebs and keep things evergreen; content can always be repurposed.\n\n ![Version Picker to Find Older Content in Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_OaCUumTVGz3CQ2ha2/boo_dqsfhc7ObadQ3xWmV/4edbd225-b61b-0921-4f63-e55b3052ed28DocsieVersionsPickerMenu.png)\n\n

8 - Miniaturize Tasks, Complete in Batches

\nWhen writing, do you write the entire page in one go with zero pre-planning? Some of this boils down to personal preference for writers. By miniaturizing tasks, however, work can be completed faster and with more focus.\n\nCreate a simple structure with H1 and H2 tags and brief descriptions for each section. Use this when writing, and tackle individual sections rather than worrying about the whole page. This is referred to as an outline in the writing industry. The outline provides opportunity for feedback with editors before writing commences, and acts as a guiding framework as the writer writes.\n\nCreate a new Book in Docsie and add some basic headers and text for an outline. You can also add Tasks using the right-side menu, breaking work down into smaller batches as multiple team members collaborate on content. Version history means you can go back if a writer adds less-than-stellar content \u2013 perfect for writing fast and iterating often!\n\n ![Calendar for Task Assignees in Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_4JCx9FdXnyXu3quMX/boo_dqsfhc7ObadQ3xWmV/d3468298-7bc2-7f51-7afe-2437f6321658TaskMiniaturizeCalendarDocsie.png)\n\n

9 - A Table of Contents for More Content Readers

\nWith complex and diverse user guide documentation, a wall of text can be intimidating for readers. This can be resolved with a comprehensive Table of Contents. Commonly used in encyclopaedias, this helps users identify and jump-to relevant information, while providing structure to a knowledge portal environment.\n\nDocsie Articles, Shelves and Workspaces work to create a Table of Contents. This will automatically show on the left-side of your knowledge portal \u2013 providing an easy way to navigate through your knowledge base. With this top tip, Docsie does it for you!\n\n![Table of Contents Auto-Generated by Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_oxDNcw0pA6rCZa3J7/boo_dqsfhc7ObadQ3xWmV/35d48662-895e-b83f-c7c3-abb0ce6edd0dTableofContentsDocsie.png)\n \n\n

10 - Master Your Subject

\nIs your writer a subject expert? Similarly, is your writer resourceful and good at researching topics they may be unfamiliar with? Ultimately, despite all of our tips, the writer dictates the quality of your user documentation guides.\n\nThe more they understand your product, the more accurate their work will be. Allow writers the flexibility to test and break your product, as users may encounter similar issues. Better yet, walk your writer through a product demo with your sales team, and give them hands-on experience with the sales pipeline and messaging contained within. This again drives consistency, while turning your writers into users. Not all writers become users, but all users can become good writers with hands-on knowledge.\n\n\n\n

Put These Tips into Practice in Docsie!

\n\nThank you for reading our 10 top tips for better user guides. We invite you to apply these tips to your Docsie docs!\n\nDocsie is an end-to-end documentation management platform that businesses use to create web-based FAQs, product docs, user guides, help-docs and user manuals. The platform features customer-centric collaboration, extensive embedding, tailored translations, and powerful publishing at your fingertips.\n\nMake your move by [onboarding with Docsie](https://app.docsie.io/onboarding/) today, and deliver documentation delight to your customers!", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_1UQybV1CK9NS6E7N3/boo_XGfvRm3TVTFbV6HET/a5e242a1-0d11-2cbd-4347-5b65085d2b55Untitled_1_min_1_2_3_4.jpg", "summary": "Read these 10 top tips and learn how to write better user documentation guides!", "publish_date": "September 22, 2021", "categories": ["Product Documentation", "Product Updates", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/do-you-want-to-create-informative-user-guides-our-10-top-tips-can-help", "slug": "do-you-want-to-create-informative-user-guides-our-10-top-tips-can-help", "previous": {"link": "../top-13-online-documentation-creation-platforms", "title": "Top 13 Online Documentation Creation Platforms"}, "next": {"link": "../9-alternatives-to-gitbook", "title": "9 Alternatives To Gitbook"}}, {"title": "Top 13 Online Documentation Creation Platforms", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Documentation is the cornerstone of any company. It helps teams of all sizes share information internally and externally. Companies have transitioned to online documentation tools for product documentation, user guides, and user manuals so that new and repeat customers can access these documents online, from virtually anywhere. Many companies also use password protected documentation within their organization to help, train, inform and maintain projects, such as API documentation, within productive teams.\n\nWe have explored the greatest features, price plans, and support policies for each documentation platform that serves as the base for all knowledge base software. Please share your thoughts in the comments: ***what is most essential to you, and what platform are you planning to utilize?***\n\n## What Are The Top Online Documentation Creation Platforms?\n\n1. Docsie: Best for multi-language product documentation\n2. Archbee: Ideal for developer documentation\n3. Confluence: Great for internal project documentation\n4. Document360: Suited for SaaS knowledge bases\n5. GitBook: Perfect for open-source project documentation\n\nKey features to consider:\n- Collaboration capabilities\n- Version control\n- Search functionality\n- User roles and permissions\n- Multiple language support\n- Integration options\n\nThese platforms help businesses create, manage, and publish internal and external documentation, improving information sharing and user support.\n\n![Online doucmentation creation platforms](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_XW8BD8lZzemyhhyuM/top_13_online_documentation_creation_platforms_870a6026-ce38-5015-b683-85fe2763b769.png)\n\n## 1. Docsie\n\n![Docsie](https://lh7-us.googleusercontent.com/P3UoYa-haAtabCeh1YvZsABJWBfCRYjV8S9u_JJSV6BIMmwRNHogfyT2S7WLuIMDhetor4BMQXcogW-TlmweCYeCzHfknhUndSnN3GxMNyx7qBli9w7K-woq5DWKpPMyp2oOxspkmp-3CH7A01ADebo)\n\n### Customer Support:\n\n- Email Support, [Knowledge Base](https://help.docsie.io/), Phone Support\n \n\n### Pricing:\n\n- Docsie has a free-forever plan called Startup, and 4 additional paid plans targeted to small, medium and large businesses consecutively. [See Pricing](https://www.docsie.io/pricing/)\n \n\n### Training:\n\n- [Onboarding Demo/Walkthrough, Conference Call](https://www.docsie.io/demo/), [Youtube Tutorials](https://www.youtube.com/channel/UCnQm591jTzvHwb003Y8e1XA)\n \n\n**Summary**: The first alpha of Docsie was launched in May of 2018. Docsie is a smarter way to create stunning product documentation. Docsie\u2019s goal is to help businesses write better product documentation.\n\nDocsie is a robust and powerful platform which allows you to create, manage, design, and publish every aspect of product documentation and knowledge base portals. It has collaboration capabilities which allow your users to work together, assign tasks, and comment on documentation as it\u2019s written. User roles and permissions allow granular control over data access. All changes in Docsie are time-stamped, so you will know what your users are doing and where they are making changes. Docsie also supports a (virtually) unlimited number of versions and translations using its AI powered ghost translator, offering a high level of accuracy with translated docs.\n\nDocsie offers universal search functionality across all documents and workspaces. The Docsie portal is available for native hosting as part of a Docsie plan, with self-hosting available using Docsie Script and the supplied Docsie Styling Guide. Docsie provides numerous plugins and add-ons that enable versatile and dynamic online documentation. Docsie can be used for internal documentation as well as external documentation. It allows for drag and drop capabilities as well as secure pages with **JSON web token** (JWT) verification. Docsie also has a feedback tool called Vocally which allows you to collect text feedback and record user-side interaction videos, helping you iterate and improve your documentation.\n\n**Best For**: Helps businesses create and maintain help docs and user manuals in multiple languages.\n\n**Capterra Rating**: 4.7/ 5\n\n![Capterra Rating](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_SndTzUknJcb7NMFsJ/capterra_rating_21b37c33-9a91-3202-8abe-bc1dc2073721.png)\n\nPlease note that the platforms listed below are in alphabetical order and do not reflect a ranking.\n\n## 2. Archbee\n\n![Archbee](https://lh7-us.googleusercontent.com/8YEqVK6c8Tf2NbXcKZ6_LrvbtI33Hy_8tGKFW_HhNE2OQLvh2rCiip16MRpHFn_U-f_U3bnGuLDIigcK8yDxLfIuR2KuBl0XVxKMnE6H2GRZVylXVqbH-75mxTT7N9_IvLP2Q9WhbzEs9Tfnm9JF5vQ)\n\n### Customer Support:\n\n- Online Chat, 99.9% SLA target (not guaranteed)\n \n\n### Pricing:\n\n- Free Starting tier offers unlimited docs in 2 collections, with 1GB storage and integration support. Growing and Scaling are paid tiers, with additional users, unlimited collections, and custom domains. No SLA guarantee for Starting tier. [See Pricing](https://www.archbee.io/pricing)\n \n\n### Training:\n\n- Product Tour, Sales Onboarding. [Documentation](https://docs.archbee.io/?_ga=2.226462553.29095388.1629139752-741285886.1628605638)\n \n\nSummary: Archbee helps developers and businesses to create documentation for complex products and services. The process is simplified using a what-you-see-is-what-you-get (WYSIWYG) editor for drag-and-drop document construction. It also has global search with real-time indexing.\n\nArchbee supports lists, checklists, tables, callouts, minitasks, file uploads, pictures and video, map integration, multi-language code editing and diagrams. Other integrations include Mermaid.js, Swagger, GraphQL, change logs and HTML iFrame embedding.\n\nBusiness features include access controls, change management and version history, collaboration via commenting and real-time editing, and finally password-protection even with externally-facing docs.\n\n**Best For**: Product docs on your domain, API references, developer guides, internal wikis, knowledge bases, diagrams.\n\n**Capterra Rating**: 4.7/ 5\n\n## 3. Confluence\n\n![Confluence](https://lh7-us.googleusercontent.com/hCbD1uYhmEGfjJSm7sga12Z-ys5MMxHsyMlnebp_kgZf3bczjozQLRj-OACK9f9b43bHKqXI2AzvFW0ZEj5FN1Tw_M4s869i4R1KDxQrcgSVtpt36PH_szw2gWMQdKWnyz7v3C_8iQbtLaIjQmsq11M)\n\n### Customer Support:\n\n- Online Chat and Email, [Knowledge Base](https://confluence.atlassian.com/alldoc/atlassian-documentation-32243719.html), Community Forum\n \n\n### Pricing:\n\n- Confluence has a free tier alongside paid Standard, Premium and Enterprise tiers. [See Pricing](https://www.atlassian.com/software/confluence/pricing)\n \n\n### Training:\n\n- Training and Certification, Community Forum, [Documentation](https://confluence.atlassian.com/kb)\n \n\n**Summary**: Confluence 1.0 was launched by Atlassian on March 25th 2004. Its goal was to create an enterprise knowledge management system that retains the power of wikis at its core - powerful simplicity.\n\nConfluence is open and collaborative, enabling seamless access to documents and file sharing between employees. This helps teams create, manage and collaborate on projects ranging from product launches to marketing campaigns. Dedicated workspaces allow for segmentation and categorization of information, with granular permissions and cross-team collaboration. Furthermore, Confluence integrates with the wider Atlassian product family, and applications on the Atlassian Marketplace.\n\nGlobal search with intuitive page hierarchies is one of Confluence\u2019s features. It also has ober75 customizable templates for documentation planning and report generation. Confluence integrates with Jira for bug tracking and Agile development. This is achieved via connectors, which enable issue tracking and dynamic roadmap updates. Confluence users can control access to their own docs, with workspace admins controlling wider data access. Finally, the personal feed delivers relevant updates to users on the main dashboard, keeping them informed on projects, tasks, recent files and recent contacts.\n\n**Best For:** Internal project documentation\n\n**Capterra Rating**: 4.4/ 5\n\n## 4. Document360\n\n![Document360](https://lh7-us.googleusercontent.com/_Ezpk0b5hvT1QtbwqavoEEGDWtTKiDmlrzxnx-RihqXmURu09F3ucNtCRCn5ViwfCvvPYiEB8GZWi_wBheW-jF4VMkk91tMRYE9oyecTSdhGESZZItGsiyvoob3Ki5ezJtOWma9UDHLdhThniRETVYw)\n\n### Customer Support:\n\n- Email Support\n \n\n### Pricing:\n\n- Forever free tier that includes 2 free users and a knowledge base. Pricing starts at $149 per project per month for Standard, Professional is $299, Business $399, and Enterprise for $599 with options for custom agreements. [See Pricing](https://document360.com/pricing/)\n \n\n### Training:\n\n- Book a Demonstration, [Documentation](https://docs.document360.com/docs)\n \n\nSummary: Document360 was founded in 2017 after a 14 day Hackathon challenge, and is headquartered in London, United Kingdom. Document360 is a knowledge management system specifically for the Software-as-a-Service (SaaS) industry. Based in the cloud, Document360 provides a self-service knowledge base for customers and internal staff.\n\nIt supports authoring and themes with built-in analytics and enterprise-grade backup, restore and version monitoring.\n\nDocument360 allows for multiple knowledge bases to be managed from a single location. Analytics filters data and generates documentation reports to help writers write better documentation. Data permissions prevent unauthorized data access, with private documentation protected by passwords or access tokens. Finally, the search function indexes results across integrated applications, enabling search in Disqus, Intercom, Zendesk, and Google services to name a selection.\n\n**Best For:** Building a knowledge base for use in the Software-as-a-Service industry.\n\n**Capterra Rating**: No reviews\n\n## 5. Documize\n\n![Documize](https://lh7-us.googleusercontent.com/vCqnMRvEKz3ejTyBA0W9ZDw7KprOnDKNQUMJRbTr9YIe7EzVpc2UGwa1Kyhcv0WpEluXQvITnY9XCGkmhXhZSvhy-TAYOLtVUbjUH8xiZu7jWfjShhUhxHCZzxBV_1dSY0d7Y5DG15e5QWXZTrStm2A)\n\n### Customer Support:\n\n- Email Support, [Knowledge Base](https://docs.documize.com/)\n \n\n### Pricing:\n\n- Documize supports up to 10 users on its free trial. Beyond this, a monthly subscription cost is applied as the user count increases. [See Pricing](https://www.documize.com/pricing/)\n \n\n### Training:\n\n- Feature Tour, Documentation HQ for onboarding.\n \n\nSummary: Documize was founded in February 2014. It organizes existing Word documents stored by companies, and makes them searchable. This enables greater collaboration and information discovery using a pre-existing documentation library.\n\nWith Documize, businesses can create a knowledge base using existing Word documents. The default template options allow for cut-and-paste snippets, helping to develop a broader knowledge library. Within documents, users can add rich text, code snippets, markdown, Jira or Trello boards and many others.\n\nDocumize enables change management procedures such as with requesting, approving and publishing documents or content. It also has version history and version control. Documize takes feedback from users and writers, acquiring feedback that can then be used to iterate and improve on documentation. This feedback includes user messages, interaction recordings and time-on-page metrics.\n\n**Best For:** Importing Word docs and creating a searchable knowledge base\n\n**Capterra Rating:** 4.6/ 5\n\n## 6. Gitbook\n\n![Gitbook](https://lh7-us.googleusercontent.com/HiOs126BtOOAjtXRRKPR8aIQouPXXhN9WswN3niPixbP1-wLeFxSVujL_IpHP4raIe3qXbgR5J3_XetSNMPNTDdE2e39Npwf4HQd8hzYuqqt63SrRJe15nOS44J0G7hLKOEDZ4xEJkzDGG8Jbvxa6qg)\n\n### Customer Support:\n\n- Email Support, GitHub presence.\n \n\n### Pricing:\n\n- Open-sourceprojects get free access to GitBook. Team plans start from $6.40 per user per month (5 users minimum), followed by Business at $12 per user per month( 20 users minimum) and Enterprise with custom pricing from $400.\n \n\n### Training:\n\n- Option to book a demonstration. Otherwise, training is provided through [documentation](https://docs.gitbook.com/).\n \n\n**Summary:** GitBook was founded in 2014 and is headquartered in Lyon, France. GitBook started as an open-source solution for GitHub project documentation.\n\nGitBook helps product documentation teams to organize, share and publish knowledge from a centralized documentation platform. This includes internal and external documentation. GitBook supports all text formats, countless programming languages and video or image content. It helps writers to develop and publish documentation without advanced design or coding skills. Integration with GitHub allows for document synchronization; updating docs as code changes in the repository. This includes save/merge support for asynchronous updates, and real-time collaboration between users. GitHib is completely free for open-source projects, non-profits and students.\n\n**Best for:** Creating an open source solution for developers to publish materials within a git repository.\n\n**Capterra rating:** 5/5\n\n## 7. Guru\n\n![Guru](https://lh7-us.googleusercontent.com/ObYXqicN9DRm31x3-7eNQNE9Dbzb5GmIzV7EeNw-w9HIKMgKa6zsqQOGpT3hGFqgU4ARxUlD2653XmH23yvgz6M3GVy6crogbrIi9meJD6U20xdUsTKDK0VSb9yfiiU6LRnbYf0NEdLNtY3G_yL1T6o)\n\n### Customer Support:\n\n- [Help Center](https://help.getguru.com/en/), Email, Live Chat\n \n\n### Pricing:\n\n- Unlimited free \u201cLight users\u201d with read-only access or Starter, Builder and Expert paid plans. [See Pricing](https://www.getguru.com/pricing)\n \n\n### Training:\n\n- [Guru Academy](https://academy.getguru.com/) for video courses, [Community forum](https://community.getguru.com/) and FAQ area, Developer Network.\n \n\n**Summary:** Guru was founded in 2013 and is headquartered in Philadelphia, PA. Guru is a knowledge management solution focused on collaboration. It is the world\u2019s first \u201crevenue empowerment\u201d network that leverages artificial intelligence to improve sales, support and customer success team effectiveness.\n\nGuru allows for the creation of business wikis aligned with existing workflows. This ensures employees have access to all the relevant knowledge needed to fulfill their job role. Guru enables the creation, sharing and editing of documentation on the platform from external sources, integrating with existing workflows. This includes contextually-relevant, expert-verified information across Slack, Microsoft Teams, and email, alongside customer relationship management (CRM) tools. The Guru editor allows for importing, formatting, and editing of existing documentation, or the creation of documentation from scratch with export functionality.\n\n**Best For:** Creating business wikis for internal use\n\n**Capterra Rating**: 4.6/ 5\n\n## 8. Notion Team Wiki\n\n![Notion](https://lh7-us.googleusercontent.com/ktzovt8CyjcUoKn5o_SfXOZppckjbyKfy2OUOvqF4gZCrGofsDG45ghldmWL6ncW6JkObaHuUon2P0cSHUMkURAw8dijfvU8PFx2CWeZH2zIXGO2lcbdTsgrLuBxFLyzsKhBmm7Wd1vfyeMoSkJ0YBo)\n\n### Customer Support:\n\n- Web-based support over email. Live chat available in the app.\n \n\n### Pricing:\n\n- Personal tier is free (with a 1000 block limit). Personal Pro and Teams are paid tiers targeted to solopreneurs and freelancers. Finally, Enterprise is for larger businesses and offers an SLA and a dedicated line manager. [See Pricing](https://www.notion.so/pricing)\n \n\n### Training:\n\n- Notion offers [self-service documentation](https://www.notion.so/guides) as an example to its users of the capabilities of the platform. Notion also provides templates and pre-configured pages to get up and running quickly. The platform does not provide direct training to customers.\n \n\n**Summary:** Notion was founded in 2013 and is headquartered in San Francisco, California. Notion was created to help companies with notes, tasks, wikis, and databases. The software combines many common work applications into one, making it a one-stop shop for note taking, task management, and project management. The web app is accessible on most modern web browsers with dedicated application packages on Android and iOS.\n\nNotion Team Wiki is designed as a centralized storage location for team documentation. This ranges from office work policy documents to company goals and objectives. Other items could include employee contact information, engineering practice docs, and a centralized knowledge portal for employees and customers. It allows users to drag and drop lists, images, embedded content and videos using a WYSIWYG editor. Notion also supports page nesting with layered access controls. Additionally, Notion\u2019s Team Wiki allows you to share workspaces with documentation teams, enabling collaboration with comments and direct user mentions. These workspaces can be shared internally, externally or both ways with broad potential depending on how permissions are configured.\n\n**Best For:** Creating internal product documentation.\n\n**Capterra Rating:** 4.7/ 5\n\n## 9. Nuclino\n\n![Nuclino](https://lh7-us.googleusercontent.com/SRVmSoVfZIUNbp5E7p1ew9spDXI7jknHDVjf6a2NAV-UbWvvDmZEbjQ1I6Q6YyCoFa87Us-5jzjjBh0PiWA5maWjvhTcPE4LjCdd8pVLfAmZdLXodqDn5DYTGgR3UDvPpv8hFbtlu7EOqXbMj94CKsE)\n\n### Customer Support:\n\n- Email, [Knowledge Base](https://help.nuclino.com/)\n \n\n### Pricing:\n\n- A basic FREE tier with 50 items and 2GB total storage. Paid tier allows for unlimited items and 10GB storage per user. [See Pricing](https://www.nuclino.com/pricing)\n \n\n### Training:\n\n- Learning Center available providing an overview of the platform in different business contexts (HR, products, projects)\n \n\n**Summary:** Nuclino was founded in 2015, and is headquartered in Munich, Germany. Nuclino is a simple and responsive real-time team wiki solution that enables greater productivity and collaboration. Teams can record, share and locate knowledge on the fly, with visibility into the real-time actions of team members as they edit and search.\n\nNuclino supports images, text, video, task management, embedded web elements and code blocks. It also natively supports markdown. All technical writing is time stamped with version history, and user changes can be seen in real-time. Nuclino is designed to have multiple users working on one page seamlessly, making change tracking and feedback easier. The search function uses indexing and caching for instant search results, with contextual filters for advanced search. Nuclino also allows for the visual representation of items using boards and graphs.\n\n**Best For:** Creating a knowledge base to share information\n\n**Capterra Rating:** 4.6/ 5\n\n## 10. Readme\n\n![Readme](https://lh7-us.googleusercontent.com/PJDCTv6ZNCgBYWSrQPZaswgzNMeHG3GE7nSfNYCyJiiMu3HVpkvV8Vx0oVo78lHjEf16yojtgd6-I8IlFRPfmXDuF-QyWNlM7Fm_4GUdnPBsgBgSwlewcVuFDxvIotutfkkvv0NtV0I0N_Pjar5RJzs)\n\n### Customer Support:\n\n- Email Support, Online Chat\n \n\n### Pricing:\n\n- Free tier supporting 3 API versions and 5 admin users on a single project. Paid tiers start at $99 per project per month. [See Pricing](https://readme.com/pricing)\n \n\n### Training:\n\n- [Knowledge Base](https://docs.readme.com/docs/introduction), Virtual Tour, Customer Support.\n \n\n**Summary:** Readme was founded in 2014, and is headquartered in San Fransisco, California. Readme is a fully configurable collaborative documentation platform. It specifically focuses on dynamic API and software documentation, especially for software developers. Users can interface with the API directly using the familiar Swagger design tool and OAS files. There is also a markdown editor and theme building support.\n\nIt functions as a knowledge base for API and software docs. Users can write in their favourite API development tools, and copy real-world code directly into their docs. Versioning and change logs are available on each document. Readme has support for images, video and embedded content, along with custom CSS frameworks.\n\nFinally, Readme has extensive collaboration functionality. Team members can suggest edits, make comments on docs, manage versions, create new versions and much more. This includes internal documentation, and user-facing documentation.\n\n**Best for:** Creating API or software documentation\n\n**Capterra rating:** No Reviews\n\n## 11. ReadtheDocs\n\n![Read the Docs](https://lh7-us.googleusercontent.com/rTC3DFAx_cO8WoAyFwUSVGM61arOaLcxHp7GTnndPkpAJLrJBm8Pltvd1w5ia7eLmpGsM7JHcL3hoxRAMxdrMAOQHs9YqurgvcmH1Xhwt1f6XHQAXmmypNVbqHR7r28dIB43VtP3vT-9K7PoizitWaA)\n\n### Customer Support:\n\n- Open-Source Community, focus on community bug fixes and support. Community version has limited free support. Business version offers priority support.\n \n\n### Pricing:\n\n- ReadtheDocs has 3 tiers: Basic, Advanced and Pro. [See Pricing](https://readthedocs.com/pricing/)\n \n\n### Training:\n\n- [Knowledge Base](https://docs.readthedocs.io/en/stable/) and Community Educators. Stack Overflow and Github communities.\n \n\n**Summary:** ReadtheDocs was founded on January 1st, of 2017 in Portland, Oregon.\n\nReadtheDocs is an online platform offering documentation services to the open-source community and businesses. These services include open source development, maintenance, platform integration, document process review and consultation. Open source development involves integrating ReadtheDocs, sphinx, sphinx extensions, and python development. Platform integration is accomplished through automatic generation of API references and markdown text.\n\nReadtheDocs offers assistance to more than 100,000+ open source projects, enabling documentation hosting and sharing using a custom domain and style. They allow their users to automate the process of creating, versioning, and hosting software documentation. When you upload code to your preferred version control server, such as GitHub or GitLab, ReadtheDocs will automatically generate, update and synchronize your documentation. Aside from creating and hosting documents on the web, ReadtheDocs can also export PDFs, single-page HTML and ePub files for use with eReader devices. ReadtheDocs allows their users to create several documentation versions - e.g. version 1, version 2 - simply by creating a distinct branch or tag in your version control system.\n\n**Best For:** Open source projects looking to create and host documentation for free.\n\n**Capterra Rating:** 4.6/ 5\n\n## 12. Slab\n\n![Slab](https://lh7-us.googleusercontent.com/tqKlgt3FXzd72NkwPSNzNyr35ICZO1qh6ms0uog-HoZXFS85h4rq21OpsabNXLNd4WQxjjXI7gokNwc5485-UkGoFiW46UdGR6CQg6uYuuEGl6CqPH1xia4f_lrYdHG-83QuKsdhqDg7xefElxt7XMM)\n\n### Customer Support:\n\n- Email Ticket\n \n\n### Pricing:\n\n- The Slab Free tier allows for 10 users and 90 days of version history, albeit with a 10MB file size limit and no guests allowed. Startup and Business remove these limits at $6.67 and $12.50 respectively per user per month. Business also benefits from an uptime SLA. [See Pricing](https://slab.com/pricing/)\n \n\n### Training:\n\n- [Help Center](https://help.slab.com/en/) and [Resource Library](https://help.slab.com/en/articles/4291565-attaching-files-in-posts)\n \n\n**Summary**: Slab was founded in August 2016 in San Fransisco, California. Slab is for modern businesses who need modern knowledge bases. Businesses use Slab to share learning materials and documentation, both internally and externally.\n\nSlab is a knowledge base documentation platform that integrates with numerous other tools. This includes spreadsheets, slides, flowcharts, and tasks or projects. Slab supports various editing functions as found in Microsoft Word and others, all provided through a web application. Slab will automatically organize and create contextual links between information, including comments and collaborative input from team members. The result is a universal search function that can see documentation, team comments and project tasks in one place, even across numerous integrated tools.\n\n**Best For:** Companies with existing integrations that want to centralize and streamline knowledge searching.\n\n**Capterra Rating:** No reviews\n\n## 13. Zendesk Guide\n\n![Zendesk Guide](https://lh7-us.googleusercontent.com/y46V8ulT_jxUrVnWshJUhHHnl3s7H3waavQ1PFjkbAF4TTfWo_9W9T385dhz8V3LhF1vvHdoikzr_u6veltogjN7PUoP8L0oOCm8IdcX87gRDOcgEf8OsV17tbDjjnxLpZD_4u75QG0uvArLlf75VjU)\n\n### Customer Support:\n\n- Help Center, Email, Live Chat\n \n\n### Pricing:\n\n- Zendesk has three suites, Suite Team, Suite Growth, and Suite Professional. There is a free trial, but no free option. [See Pricing](https://www.zendesk.com/pricing/#everyone)\n \n\n### Training:\n\n- Zendesk provides targeted [training](https://training.zendesk.com/?_ga=2.238045382.77048913.1629135800-534540365.1628603068&_gac=1.216744676.1628603070.CjwKCAjwx8iIBhBwEiwA2quaq6e7Mxj9BGHv8qpCV3mxIJxQbgv_s4wCmrJqxRgxmduJn12BD2cwFBoCBXEQAvD_BwE) for the workforce, and offers certification for consultants and service providers.\n \n\n**Summary**: Zendesk began operations in 2007 and is based in San Francisco, California. Zendesk supports more than 150,000 clients in more than 30 languages across hundreds of industries. Zendesk is a customer service platform that produces software that enables organizations and their customers to collaborate more effectively. It enables businesses to increase consumer interaction and gain a deeper understanding of their customers. Zendesk's products are simple to use and deploy. They enable companies to move rapidly, focus on innovation, and expand in accordance with their growth.\n\nZendesk guides is designed to turn your Zendesk help chat information to user guides to help users. It is designed on the premise of converting all the written information of a help guide into a knowledge portal for that purpose. It can be published to your help center, Web Widget, Mobile SDK., app or anyone you could plug this information into. Guide can also solve tickets by their Zenbot which allows questions to be presented to your customers. Zendesk Guides also allows you to localize your help knowledge into 40 different languages.\n\nZendesk started operating in 2007 from San Fransisco, California.\n\nZendesk is known as a customer success platform, supporting 150,000+ clients in 30 different languages across all industries. It enables customer support services via email ticketing systems, live chat and phone.\n\nZendesk Guides is specifically targeted to documentation and is included with any Zendesk plan. It is a self-service knowledge base for companies that can store and serve hundreds of documents and user guides across the globe. In the Zendesk ecosystem, this includes auto-replies with knowledge base articles for email support tickets and detailed reporting metrics.\n\n**Best For:** An all-in-one customer success solution with documentation hosting and contextual doc sharing in the customer support pipeline.\n\n**Capterra Rating:** 4.4/5\n\n## Conclusion\n\nHope this blog has helped you explore the various documentation platforms and their features, pricing plans and support policies. We hope that the information will help you select the right documentation platform as per your business requirements. So, the next time you plan to subscribe to a new software documentation plan, do remember the above-mentioned factors that you need to take into consideration to make the final decision.\n\n## Frequently Asked Questions\n\n \n**1. What is the importance of a documentation platform for a company?**\n\nDocumentation platform helps businesses share information internally and externally and simplifies the documentation process. They facilitate effective communication among teams and external shareholders. Some of the common uses of documentation platforms are in businesses that have to provide product information, user guides and user manuals for software products and more for easy access\n\n**2. What features should I consider when choosing a documentation platform?**\n\nThere are several things you need to consider before selecting a documentation platform. Collaboration capabilities, version control, search functionality, user roles and permissions are some of the most important specific needs you need to take into account before finalising a documentation platform for the technical needs of your business. Other factors that you need to look out for are multiple language support, drag-and-drop capabilities and secure page options to get the best software documentation tools.\n\n**3. Are there any free to use documentation platforms?** \n \nSome documentation platforms provide free access to small businesses. However, these plans have limited features and restrict the number of users that can access the platform. Therefore, free plans offered by documentation platforms are limiting in nature.\n\n**4. How documentation platforms are priced?** \n \nDocumentation platforms are usually priced in relation to the features they offer. The pricing could also depend on the total number of users that will be using the documentation platform in your company.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ZuSAAO9vpCgxyJvB7/banner_40_1_5a7cc0d5-2696-876d-131e-21c188f4c1dc.jpg", "summary": "We have explored the greatest features, price plans, and support policies for 13 of the top documentation creation platforms.", "publish_date": "August 30, 2021", "categories": ["Product Documentation", "Product Management", "Best Practices"], "status": 1, "path": "/blog/articles/top-13-online-documentation-creation-platforms", "slug": "top-13-online-documentation-creation-platforms", "previous": {"link": "../how-to-create-product-documentation-specifications", "title": "How To Create Product Documentation Specifications?"}, "next": {"link": "../do-you-want-to-create-informative-user-guides-our-10-top-tips-can-help", "title": "Do You Want to Create Informative User Guides? Our 10 Top Tips Can Help!"}}, {"title": "How To Create Product Documentation Specifications?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://images.unsplash.com/photo-1557425955-df376b5903c8?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDU1fHx2aXNpb24lMjBib2FyZHxlbnwwfHx8fDE2MjgxODk4Mjc&ixlib=rb-1.2.1&q=80&w=1080)\n\nAs long as we have tools and software, we will require effective communication in order to effectively convey to others the use, creation, functionality, and architecture of our products. WHY? Simply because technical communication skills are necessary for capturing information and assisting the audience in gaining a better understanding of the product or technology we are selling.\n\nWhile communication in the real world occurs through the use of words or expressions, technical communication occurs through the use of Technical Documentation in the virtual world!\n\nTechnical product documentation is created with the sole purpose of assisting the end user in comprehending the operation and architecture of the product or technology they are using. It's more of a detailed description of a product's nuts and bolts \u2013 a \"how-to-use\" manual for new employees, users, and anyone else who needs to know how it works!\n\nHowever, as straightforward as it sounds, technical documentation can be perplexing! The majority of technical documents contain multiple phases, ranging from \"How to use: If you're new and have limited experience\" to \"How to troubleshoot: In the event of a bug or error\"\n\nTherefore, if you're unsure where to begin, here's a comprehensive guide that will assist you in answering the what, why, and how of technical documentation, while also simplifying the process!\n\n### Let us begin!\n\nYou've come to the correct spot if you're new to product documentation and have never had to develop a product documentation specification.\n\nWhile you may have mastered the fundamentals of creating a product documentation specification, putting it into action requires thinking and a committed approach. Here is a guide on what you need to know and how to develop a flexible and proper product documentation specification.\n\nWe'll define product requirements and discuss its purpose, as well as provide numerous instances of product standards. You'll learn what to include in your product documentation, how to write them, from establishing a product description to modifying them based on customer input and limited user testing, and how to get your products started on the road to production or the software development process.\n\n## What Is the Purpose of Product Documentation Specifications?\n\nTo develop a product documentation specification, you must first have a good grasp of what the product is. A product documentation specification is a blueprint for the product documentation you're developing, detailing how it will appear to your customers, as well as its particular requirements and functionality of your product documentation, such as search capabilities, language changing abilities and many more. Additionally, it may include the persona or consumer for whom the product is being created but this mainly applies to products who are intended for certain age groups.\n\nThis product documentation specification should be extremely clear, easily accessible, and contain all of the information required by your design team and product team. Include as much detail as possible to ensure that your technical writing team understand what to write and your designing team understand the layout of your product documentation. A table or chart of written specifications will indicate where more information may be located. Bear in mind, however, that this is only the product documentation specification sheet - you may leave the specifics of detail oriented aspects of the product to be written within your product documentation to your team for later installments of work.\n\n## What Information Should a Product Documentation Specification Contain?\n\n![](https://images.unsplash.com/photo-1506784881475-0e408bbca849?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDZ8fHBsYW5uaW5nfGVufDB8fHx8MTYyODE4OTkyNA&ixlib=rb-1.2.1&q=80&w=1080)\n\nEach product specification is built around technical requirements, engineering specifications, and other product-specific information. However, the following should be included in your product documentation as a minimum:\n\n**Summary: ** This is a high-level overview of the product. It begins with an overview of the product concept and concludes with a concise description of the product and its overall details. Additionally, it clarifies why the product was developed and its general purpose. The product description describes the finished product's appearance, and the features it will have.\n\n**Functional Specs: **This is a written aspects that defines your product's look and capabilities. Additionally, it should describe how people will engage with it. Its very important to be as detailed as possible in these explanations, and leaving nothing out.\n\n**Use case:** the product should state the use case of each function or feature of the product and how it benefits the end user. This could be deemed as more marketing level material. But if the usual has a user manual which also states the use case of each feature it will help them understand how it is to be used.\n\n**User Personas: **This section describes the target audience for which this product has been developed. It details the target demographic and the problems that the product will address. Knowing the product's targeted audience ensures that your work remains customer-centric. Also if your product has certain dangers that are not meant for children it is wise to state that in your product documentation.\n\n**Pictures/video: **each section should have necessary pictures or videos of your products in correlation with written information related to how the products is used. This will enhance your product documentation and the products use-cases.\n\n\n\n## How to Plan, Write, and Deliver Effective Technical Documentation\n\n![](https://images.unsplash.com/photo-1450101499163-c8848c66ca85?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDF8fHdyaXR0aW5nfGVufDB8fHx8MTYyODE5MDAwOQ&ixlib=rb-1.2.1&q=80&w=1080)\n\nTechnical documentation may get extremely sophisticated and complex! Thus, the critical thing is to ensure that your content remains current, accurate, and interesting for your audience by following these straightforward steps:\n\n\n\n### Be explicit about what you want your reader to do when you finish:\n\nTechnical documentation is entirely focused on the reader's following action. Express your purpose for every step and stage of your product documentation so that the user understands what they will be able to accomplish after reading. If you are clear on the document's end-user guides, writing your portion will be easier. And the more extensive your documentation the easier it will be for your readers to navigate through the information. Docsie also has many tools that will help with this, for instance our [search navigation ](https://help.docsie.io/?doc=/publish-documentation-portal/plugins-extensions/)feature allows your users to search through your documentation and find information quickly!\n\n\n\n### Create an overview for the documentation:\n\nWithout a structured plan, it might be difficult to construct product documentation that flows well and is effective in reaching the main aim of your documentation criteria. As a result, it is strongly advised to start with a skeleton upon which your documentation can expand. Utilize headers, categories, sub-categories, and themes to properly arrange and group your materials. Docsie has many great tools which allows you to create documentation quickly and effectively and it aims at creating dynamic product docs. \n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_sxziwEXY4iYSB0p2i/boo_Qj6raZoQQmjvdRxVs/19e9557e-cdec-2c24-9ee1-b82dff8c70f4image.png)\n\nWe have search capabilities, a well grafted organization for your documentation, as well as many other powerful features.\n\n### Define your target audience:\n\nIt is critical to understand the audience using your products in order to determine whether your documentation is directed at developers, employees, or users. This is to ensure that consumers understand the context, aims, and capabilities of the product or technology in order to assist you in adapting to your audience. And also if your audience is from a certain country outside the country of your headquarters then having [translated documentation](https://www.docsie.io/blog/articles/everything-you-need-to-know-about-translating-technical-manuals-with-3-easy-steps/) is another factor you must consider.\n\n### Include drawings and captions in your content:\n\nIllustration or diagrams of a technical documentation must include various measurements which explain the dimension or aspects of your products. If you are demonstrating features of a digital SaaS product then having snippets of these features works wonders as long as you demonstrate what they do, and how they work.\n\nAdditionally, images help break up the monotony of words and provide interest to the paper. Captions can assist in putting product diagrams and drawings with clear directions into perspective.\n\n### Reread, edit and rewrite:\n\nGo over your technical documentation multiple times to ensure you haven't missed anything! Additionally, you may have your work edited by a coworker or supervisor to verify that you haven't missed anything. A review and modification mechanism would guarantee that the published material is accurate.\n\nDocsie has amazing tools that can help you create your product documentation, if you want to learn more about Docsie [Click Here](https://www.docsie.io/).\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_031vNSbdPJhRArHoY/boo_XGfvRm3TVTFbV6HET/d75cf4d2-d85f-1079-0b8c-a94cbeb06138Untitled_1_min_1_2.jpg", "summary": "Technical documentation may get extremely sophisticated and complex! Thus, the critical thing is to ensure that your content remains current, accurate, and interesting for your audience by following these straightforward steps.", "publish_date": "August 05, 2021", "categories": ["Product Documentation", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/how-to-create-product-documentation-specifications", "slug": "how-to-create-product-documentation-specifications", "previous": {"link": "../integrate-11-powerful-tools-for-best-in-class-product-documentation", "title": "Integrate 11 Powerful Tools for Best in Class Product Documentation"}, "next": {"link": "../top-13-online-documentation-creation-platforms", "title": "Top 13 Online Documentation Creation Platforms"}}, {"title": "Integrate 11 Powerful Tools for Best in Class Product Documentation", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C.", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "Product teams need to create product documentation greatness to deliver best in class customer experiences. Documentation itself is like an encyclopedia for business products; the greater the accuracy and readability, the easier it is for your customers to understand your product and extract value.\n\nDocsie is a powerful documentation management solution that directly targets these needs. Writers can create product documentation, edit documentation, and publish documentation to the web with a few taps on the keyboard and some simple clicks. The result is centralized, accessible product documentation with organization, global search, feedback collation, and rich media support.\n\nWe don't want to admit it, but\u2026 Docsie can't do everything\u2026 There are, however, excellent tools out there that Docsie users can integrate into their workflow. These tools help us to create product documentation, and we invite you to give them a try in Docsie with our [free forever Startup plan](https://www.docsie.io/pricing/)!\n\nLet's get writing!\n\n## Level Up Your Docsie Experience With 11 Powerful Tools\n\n\n## 1. Pro Writing Aid\n\nFirst, we have Pro Writing Aid. This is a grammar, spelling, and sentence structuring tool that helps writers create product documentation.\n\nIf your (oops!) unlikely to remember "you're" vs "your" when writing, this tool catches errors and provides contextual recommendations on the fly.\n\nIt can also provide a reading grade level (e.g. Grade 13), sentence variety monitoring (short sentences followed by long sentences), and passive voice ("I will do the work" vs "The work will be done by me").\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_sBDe8ADHXLhzOI7Bt/boo_dqsfhc7ObadQ3xWmV/a876561b-106c-2150-6e2a-5d7a8522eba5ProWritingAidDocsieImage.png)\n\nGrammar, spelling, and sentence structuring is more important than many people give credit. When a customer sees bad grammar, spelling mistakes, and paragraph-long sentences \u2013 it makes them lose confidence in your product. For example, a high reading grade level for a product targeted to kids is counterproductive. Passive voice tends to waste screen real estate and feels roundabout for readers, whereas active voice is short, sweet, to the point.\n\nAdd Pro Writing Aid to your Docsie workflow; improve your words, inspire your customers.\n\n\n## 2. QuillBot\n\nParaphrasing is a common practice in content development, and this rings true when you create product documentation. Sadly, as much as we want to believe it, we weren't the first person to have that idea and put pen to paper!\n\nParaphrasing is as simple as saying the same thing with different words. QuillBot is an AI software tool that automatically paraphrases for you, avoiding plagiarism and its reputational or copyright-related consequences.\n\n"How would one go about paraphrasing?"\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_cwSR1syhFEDnzXYY6/boo_dqsfhc7ObadQ3xWmV/de4f4ee5-a94a-5f35-9b0f-3f6b482f1766QuillBotDocsieImage.png)\n\nJust type your sentence, click "Rephrase", and a paraphrased excerpt will appear on the right side. Neat, huh?\n\nConsider giving QuillBot a try along with Docsie if you repurpose content on the internet. We always recommend being original, QuillBot is simply a tool that automates originality.\n\n\n## 3. Snagit\n\nProduct documentation isn't just words\u2026 it needs images and artwork to illustrate the full picture (pun intended). By providing step-by-step instructions with accompanying images, users have greater certainty and confidence when following user product guides.\n\nOn Windows, the [Snipping Tool](https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b) is available. For Linux, [screenshots can be taken](https://help.gnome.org/users/gnome-help/stable/screen-shot-record.html.en) using (Shift/Alt)+PrintScreen keyboard shortcuts. On macOS, [this is done](https://support.apple.com/en-gb/guide/mac-help/mh26782/mac) with Shift+Command+5. Functionality is limited, however.\n\nNext on our list of software documentation tools is Snagit. It goes one step further as an all-in-one screen capture tool. Users can take entire display screenshots, windowed screenshots, or draw a screenshot capture zone. Snagit can also capture video and voice recordings, such as through a webcam. The best part is its editing functionality, enabling annotations like arrows and text in screenshots, or trimming and sound overlay for GIFs and video.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_SC6oDqX4HD1Py0agJ/boo_dqsfhc7ObadQ3xWmV/46bf6408-a1ae-d79e-5924-8850700ee854SnagitDocsieExample.png)\n\nSimply put, Snagit is a screenshot, video editing, and communications solution built for product documentation writers. Consider giving it a try the next time you need images for your Docsie Books!\n\n\n## 4. Camtasia\n\nFrom the makers of Snagit (is this a movie trailer?) \u2013 next we have Camtasia!\n\nCamtasia is similar to Snagit, but focuses on screen recording and video editing. Users can take advantage of video templates with transitions and modern styles, and share templates with the team to streamline video creation workflows. The royalty-free Camtasia asset library adds visual flair without the copyright burden. Similar to Snagit, Camtasia supports annotations, device framing (full screen, windowed, draw an area), and dual-input audio recording (both microphone and system sound).\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_47zfmEreV6BA7FICb/boo_dqsfhc7ObadQ3xWmV/f1407819-11cb-74ad-0b1c-66fdd48ee401CamtasiaDocsieExample.png)\n\nCamtasia on YouTube is so 2008, but it's not too late to start using this tool to create product documentation in Docsie. Give your docs some boom boom pow!\n\n\n## 5. Tableau\n\nData truly makes the modern world go round! Raw data, however, is difficult to understand for humans. Computers deal with raw data all the time.\n\nTableau takes raw data and converts it into beautiful visualizations, making it easier for all audiences to see and interpret patterns, trends, and other data insights. It supports a wide range of database types including relational databases (RDBMS), non-relational databases (non-RDBMS) and object-oriented databases (OODBMS) \u2013 leading to virtually unlimited data visualization potential.\n\nHere is an example Tableau visualization embedded in a Docsie Book.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_mgVz26JU76a3LADfX/boo_dqsfhc7ObadQ3xWmV/8bee7e83-e25a-946d-bca9-08f5ad7588b4TableauforDocsieExample.png)\n\nTest this visualization yourself! Open Docsie, create product documentation (a Book), and select the Embed button in Docsie Editor. From here, paste the embed code and resize to fit your webpage (vizElement.style.width and vizElement.style.height attributes)\n\n![](https://cdn.docsie.io/boo_uyETYF3HNzbtX0KaY/3a781b86-b930-fce7-2bdf-4bfa373b4243add_image_toolbar.png)\n\nEmbed Code (paste me!)\n\n\nIf your product documentation uses statistics and data, make it easier (and prettier) for users by using Tableau. Docsie supports Tableau embedding using iFrame technology, so give it a try!\n\n\n## 6. Draw.io\n\nAn electrician never attempts to rewire and reroute electrical cables without a schematic or diagram. With that in mind, users can learn the ins and outs of your product faster when you provide diagrams and flow charts.\n\nProduct documentation writers can use Draw.io to create flowcharts and diagrams. This software documentation tool provides templates and hundreds of assets to build engaging, visually pleasing charts. For example, with computer systems and network topology, diagrams and flowcharts elucidate system hierarchy and the flow of data. Do the same for your products by elucidating underlying workflows and functionality\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_jo79eJ1rF0UIUwNSA/boo_dqsfhc7ObadQ3xWmV/e200dcc3-16f1-cd55-b228-1e5e90286f9fDrawioDocsieExample.png)\n\nDraw.io is another tool that supports iFrame embedding. Create product documentation, then embed directly in your Docsie docs! Alternatively, you can take a screenshot with tools like Snagit, but we recommend iFrame as edits to the chart will propagate automatically.\n\n## 7. Statista\n\nStatistics increase the authority of documentation. To include statistics, try Statista when you next create product documentation for comparisons against competitors, to illustrate market conditions and how your products tackle it, or just to add some oomph!\n\nStatista collects data across 170 industries in 150+ countries, making it one of the best digital sources of statistical data. All data is backed by peer-reviewed studies, and some data charts even show projections and forecasts.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_RUhjD6bkfd8IBFEKc/boo_dqsfhc7ObadQ3xWmV/34ef079d-93ed-84f0-97fd-f3642905d6b8StatistaMainDocsieExample.png)\n\nStatista is great as it supports iFrame embedding, allowing you to embed graphs and charts in your Docsie documentation. These graphs and charts update over time, ensuring your statistics remain evergreen!\n\nCreate a Statista account and try embedding statistics in your next Docsie Book!\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_huVo7yXmIBx1LAGHf/boo_dqsfhc7ObadQ3xWmV/e97c9506-cfdb-ab1f-828b-114c97dd0003StatistaAltDocsieExample.png)\n\n## 8. CodePen.io\n\nSoftware product documentation is a different beast than physical products. It includes high-level technical information, code snippets, and dependencies \u2013 especially when catering to the developer or engineering crowd instead of layperson users.\n\nA screenshot of JavaScript code offers little to developers and engineers reading your documentation, however. You can't Ctrl+C code if it's in an image! What they need is front-end code sandbox with build, test, and sharing functionality.\n\nIn a sea of software documentation tools, CodePen.io is particularly great for executing and illustrating sandboxed code.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_k5vSeT7kpOHl4UjHP/boo_dqsfhc7ObadQ3xWmV/804fb7d8-95fe-777e-ea16-3ebea86bdcbdCodepenDocsieExample.gif)\n\nCode in CodePen executes in real-time on the page, showing exactly what your code does to users. This is great if your product supports custom code, as you can share a library of templated functionality for users to enjoy. Finally, the sandbox environment encourages experimentation, inspiring users to try new things and fully explore the limits of your product.\n\nEmbed code (paste me!)\n\n\n\n\nTry CodePen.io embedding in Docsie, and take advantage of our native code highlighting feature to help your developer users do more with your docs!\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_vvYoRQeiL3LCUVDAS/boo_dqsfhc7ObadQ3xWmV/66d06474-e719-fcc0-7823-994eb242ba28CodeHighlightingDocsieExample.png)\n\n## 9. Doxygen\n\nA lesser-known tool, but helpful for developers and software documentation writers. Doxygen (not related to Docsie!) automatically creates software documentation by scanning through code and identifying parameters, attributes, comments and more.\n\nAn extension for Doxygen is CLion, which enables you to view Doxygen documentation outputs in real-time in the code editing view.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_2cPEUGCErPeWsXEGC/boo_dqsfhc7ObadQ3xWmV/f892b701-5578-e660-2045-67bacdad9bf8DoxygenCLIONDocsieExample.png)\n\nHere is an example exploring the [iTunes COM Interface](http://www.joshkunz.com/iTunesControl/). Supply the source code, and the documentation writes itself!\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_rtD8sCQOi1D4bB7jZ/boo_dqsfhc7ObadQ3xWmV/9a57672a-6b0c-65c9-d40c-117b548f0ebbDoxgenOutputDocsieExample.png)\n\nTry using Doxygen and copy the results into Docsie. Then, you can use our code highlighting plugin and other formatting options!\n\n## 10. Pixlr E\n\nWe've already explored how to capture images with Snagit. What's missing is a powerful way to edit images on desktop and mobile. Adobe Photoshop is powerful, but the hardware requirements and licensing costs limit its use to designers, artists, and creative professionals.\n\nFor simpler documentation purposes, consider Pixlr E. This is a web-based product documentation tool with much of Photoshop's functionality, but without the need for installation on a device.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_DDQflhicLbRwoBg51/boo_dqsfhc7ObadQ3xWmV/c25d3546-c21e-994c-793c-9ae51a701733PixlrEDocsieExample.png)\n\nYou can add text, lasso and copy pixels, blur, fill with color (using hex values or RGB color wheels), crop, brush, pen, liquify, auto-heal, add or remove layers and much more! Edited images are saved in the cloud ready to be accessed or shared; all you need is a modern browser.\n\nGive Pixlr E a try while taking screenshots! After, you can copy and paste exported images directly into Docsie!\n\n## 11. JotForm\n\nDocsie already has a feedback form for documentation \u2013 Docsie Vocally. This is only for reader feedback on Docsie Books, however, and not for general feedback.\n\nProduct documentation tools like JotForm allow you to create dynamic web forms and embed directly in Docsie Books. One example is for knowledge bases, where below each article you could include an IT Service Ticket form.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_PilAiIswkzAypwYPD/boo_dqsfhc7ObadQ3xWmV/2712e505-5066-1206-005b-b41a3a907d28JotformDocsieExample.png)\n\nIntegration with ZenDesk means form responses can be automatically loaded into IT service desk ticketing software!\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_B0XeGkP8hxM7CC5rP/boo_dqsfhc7ObadQ3xWmV/49b6ff57-5a3d-0dbe-ab79-13d2d5e41545JotformtwoDocsieExample.png)\n\nTry adding JotForms to your Docsie Books! Feedback forms are invaluable in pursuit of documentation excellence; you can't fix what you don't know!\n\n# Try These Tools in Docsie Today!\n\nEvery one of the product documentation tools listed above is compatible with Docsie! We highly recommend that you try these tools in Docsie to maximize your efficiency and productivity!\n\nStart crafting documentation that helps your customers do more. Sign up for [our Startup plan ](https://www.docsie.io/pricing/)[(](https://www.docsie.io/pricing/)[forever fre](https://www.docsie.io/pricing/)[e!)](https://www.docsie.io/pricing/) and deliver documentation delight with Docsie!", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_GZFjEhQKwS3Ne4ih6/boo_XGfvRm3TVTFbV6HET/39099b27-ef09-e354-a080-89c86133e4c9Untitled_1_min_1.jpg", "summary": "Explore 11 of Docsie teams favorite tools that help product documentation writers to write better content and deliver better customer experiences.", "publish_date": "July 28, 2021", "categories": ["Product Documentation", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/integrate-11-powerful-tools-for-best-in-class-product-documentation", "slug": "integrate-11-powerful-tools-for-best-in-class-product-documentation", "previous": {"link": "../how-to-create-appealing-product-documentation", "title": "How To Create Appealing Product Documentation"}, "next": {"link": "../how-to-create-product-documentation-specifications", "title": "How To Create Product Documentation Specifications?"}}, {"title": "How To Create Appealing Product Documentation", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_fnrc6e2hqBPbGE5DG/boo_NbQ7i8LYu6f7q4rnn/13a8cb93-d20f-41ad-1e5e-6e888f610ea7corinne_kutz_tMI2__r5Nfo_unsplash.jpg)\n\nNumerous technology SaaS companies struggle with the process of developing and distributing product documentation (user manuals, user guides and/or tutorials) to their consumers.\n\nOften, this occurs as a result of a lack of knowledge or process about the proper handling and production of manuals, or even regarding who is accountable for them.\n\nAs long as there is the need of tools and software exist in this world, we will require effective communication to effectively convey to others the usage, development, functioning, and architecture of these goods. If you wonder why this is, the answer is simple. It is due to the fact that technical communication skills are crucial to collect information and enable the audience to comprehend the product or technology more effectively.\n\nWhile communication in the actual world is made by speech, body language and emotion expressions, in the virtual world technical communication takes place through technical product documentation!\n\nThe only aim of technical product documentation is to facilitate the user's understanding of the working dynamics and architecture of a product and technology. It's more like a \"how to use\" handbook for your new workers, users/customers and anybody else who has to be aware of the working methods, a thorough description of the nut and bolts of a product!\n\nIt is the product managers duty to take upon himself/herself the responsibility of developing a team to create, manage, publish and maintain polished product documentation.\n\nI am sure every product manager has said or has heard the following in their department: \"Product documentation is a component of the Product Owner's obligations\"; \"Each development team should document their own apps\"; \"the feature has been deployed, has the manual been updated?\" or, much worse, \"there is an error in the technical documentation.\"\n\nClearly, technical product documentation might be a bit puzzling as straightforward as it seems! While individuals attempt to solve or argue about the lines in the preceding paragraph, manuals and tutorials deteriorate, which is detrimental to your \"product/company\" image.\n\nTo assist anyone experiencing similar issues, here are some procedures to implement to optimize your product documentation.\n\n## What is the purpose of product documentation?\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_AkCWDsRGayFUwrjU6/boo_NbQ7i8LYu6f7q4rnn/1945711f-8493-b2f6-a461-26ddae0b04acidea_3310390_1920.jpg)\n\nWhen you're talking about product documentation for a technological product or service, you're talking about the information that describes it and the data that pertains to it.\n\nTechnical documentation, or product documentation, is all about helping your audience and customers utilize, read, understand, and utilize your product. Most product documentations, of course, are produced in diverse areas including engineering, medical, information technology, and marketing.\n\nThe great technical product documentation helps your audience navigate your product and enable them to utilize it without complications.\n\nOne other consideration is that technical documentation is critical for customer assistance and contributes significantly to your company's branding and confidence. When they're most in need, users search for technical documentation. The audience uses your product to learn about the processes and deal with issues.\n\nThis means having thorough and comprehensive product documentation which is dynamic with search capabilities is very important\n\n\n\n## What are the different product documentation\n\nThis section allows you to see what kind of product documentation you need for your customers or clients.\n\nThere are many different product documentation types that meet the need of different types of use cases and user needs:\n\n**Product User documentation:** This consists of user manuals, how-to guides, tutorials, FAQs, release notes, and training manuals, as well as operating procedures.\n\n**Corporate documentation:** [Surveys show ](https://www.inc.com/david-finkel/why-policies-and-procedures-manuals-are-dead-and-what-you-should-replace-them-wi.html)that over 8 out of 10 companies, out of 1000 businesses surveyed use formal policies and procedural manuals. \n\nThere are many other corporate documentation which comprises of documentation referring to companies policies and procedures as stated in he research above, instructional manuals, technical practices, behavioral and ethical documentation. As well as legal documentation which could be password protected. Also companies structures, best practices, and procedures, as well as maintenance manuals\n\n**Developer Documentation:** this type of documentation provides instructions for software product development, functional specifications, technical specifications, documentation, and tools to assist with developer workflow.\n\nNow that we better understand the different types of technical and product documentation let us discuss what the first steps of a solid management of product documentation development process begins with.\n\n### Locate a head of product documentation development\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_PsI4RmXQikpEACQlf/boo_NbQ7i8LYu6f7q4rnn/eccf743b-f84f-655a-e8cb-52655df7bc4ccampaign_creators_gMsnXqILjp4_unsplash.jpg)\n\nA very typical issue is determining who should be in charge of the product documentation, not as someone who just updates it, but as someone who is accountable for the product's quality and success.\n\nWhile some businesses believe that each product owner and/or product manager is responsible for product documentation, as well as other departments such as development and support docs may also be entrusted with the responsibility of keeping user manuals, user guides and all facets of product documentation current and effective.\n\nThe development of product documentation has many moving parts but here we will point point two of them:\n\n1. Who understands how the product operates at all levels (this includes the product development and specifications teams as well).\n\n2. Those who receive input from customers who go through the product documentation and listen to their difficulties, feedback and concerns about understanding the product documentation at hand.\n\nThe first part helps us create the allotted product documentation with the knowledge at hand, and this gets sent out to the customer who in return give feedback and initiate the second processes which helps to optimize the documentation.\n\nSometimes these two points are not perfectly in place, and this produces situations in which the product documentation never receives the necessary attention.\n\nOne approach is to designate a person to be accountable for the, product documentation, product manuals and user guides \"performance.\" Consider a purchase order that has \"Product Documentation\" as his product. He is responsible for going through all of the company's teams, sketching out how each Product generates its guides and identifying the challenges associated with that process.\n\nThe intention is not for this product owner and product manager to be entirely responsible for generating and modifying manuals, but to assist individuals within each team on the with document management.\n\nThis individual should study how users interact with documents, offer ways to make updates more fluid, and gather feedback to determine how to enhance each product documentation and explainers with its intended audience.\n\nHaving someone in charge of all facets of product documentation, managing the workflow, and the different departments that are required to complete this documentation will increase productivity within the company, establish awareness and educating customers with knowledge portals about the product and over all streamline product comprehension.\n\n### Look at your product documentation as product itself.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_JdDBUtqTll6qYQgc9/boo_NbQ7i8LYu6f7q4rnn/cd6029ed-9933-9a5f-4007-c4d28888fa5ebram_naus_n8Qb1ZAkK88_unsplash.jpg)\n\nProducts exist to deliver a degree of value that meets or exceeds a customer's expectations. Based on [statistics generated by D2WorldWide](https://www.d2worldwide.com/product-documentation-why-do-customers-still-want-it-and-retailers-still-need-it/) 73.7% rate of people rate documentation more helpful than videos, packaging or salespeople when they are looking for information on products that they are considering on purchasing.\n\nConsider the factors that contribute to a product's attractiveness. There are several factors that can affect a product's attractiveness, but for the sake of this article, we will concentrate on three. They exceed expectations in terms of value; their usage generates satisfaction; and they are competitive.\n\nAdditionally, same concepts apply to good online product documentation. Product documents that go \"beyond the anticipated value\" illustrate not just how to use the specified item, but also offer solutions that the client is unaware of or does not feel are possible. It is always necessary to see how other companies initiate their product documentation in order to learn from their successes and mistakes.\n\nIt is meaningless to have a company that develops unique and high-quality software that is ahead of the competition if the developers and customers who integrate your technical product documents are unable to grasp them.\n\nConsider that the individual reading the product documentation may be unfamiliar with the range of possible solutions offered by the product or with the market (as is commonly the case with technical SaaS products), and so they must be \"educated\" about those solutions and various options related to the product.\n\nProduct documents whose \"usability generates satisfaction\" follow a logical reading pattern suited for their target audience. It serves no use to have the most thorough manual on the globe if it is a 500-page PDF or does not include a Code example and is not dynamically created with search capabilities, and other functions. Collect feedback from the users of your product document and your support personnel. They will ascertain the major areas of stress linked with the reported data.\n\nCompetitive product documentation are those that are continually updated using the most effective information exchange techniques. They have amazing features such as built in search capabilities, translations, different versions, embedded images, videos, and much more!\n\nEven if your integration guide is the best written of all technology businesses, it will lack the attraction without an added video, and images and codes which can be copy and pasted for ease of use for your tech savvy clients who purchase your technical SaaS products.\n\nIt is always necessary to see how other firms initiate their papers in order to learn from their successes and mistakes.\n\nIt is meaningless to have a company that develops unique and high-quality software that is ahead of the competition if the developers and customers who integrate your documents are unable to grasp them in all their entirety.\n\n**Product Documentation feedback**\n\nEffective technical product documentation enhances the end-user experience by polishing the process to understand products and diagnosing any problems with readily available written solutions. When customers trust and understand how to use your products your, they could come back to you in the future when the need arises.\n\n[New research made by SDL](https://www.tcworld.info/e-magazine/technical-writing/technical-product-information-impacts-brand-perception-893/) demonstrates that documentation's role in worldwide marketplaces is rising. [The research ](https://www.tcworld.info/e-magazine/technical-writing/technical-product-information-impacts-brand-perception-893/)shows that about 53% of buyers make purchases using technical literature before ever trying the product. Also, another compiled statistic from this research shows that 94% of buyers feel that having product information in one single location is helpful and useful. Because of this, each company places equal emphasis on product documentation as well as product development or testing these days.\n\nEven if the documentation has a designated owner who manages the documentation team, they have created product documentation that has been revised and assessed for improved usability, and has been properly updated, you continue to struggle to make your users and consumers comprehend your technical products. This might arise as a result of the users/reader's inability to comprehend how your documents are being read or the queries they are truly asking. This makes one of the most challenging aspects of document composition is putting oneself in the reader's shoes. After all, whomever produces the product documentation should have a solid understanding of the product.\n\nThis expertise may cause the writer to overlook things that are not so obvious to the average user. Typically, this occurs when something that is self-evident to people creating the product is not quite clear to those purchasing and using the product.\n\nThis can happen in a variety of ways:\n\n**Writing structure or form:** While this may appear to be a subjective word, even the manner in which a handbook is written can create confusion. It is critical to identify the sort of reader that reads the documentation; otherwise, words such as \"Developers prefer examples over descriptive text\" or \"Our documentation is not clear despite the presence of examples and visuals\" may occur.\n\n**Topic organized in manuals:** Occasionally, businesses operating in the same market develop a standardized documentation format. If your company guides do not adhere to it, the reader may have a sense of strangeness.\n\n**Excessive use of implicit terms:** When applied to a handbook, abbreviations may make little sense, even if the phrases are not acronyms. It's difficult to perceive, but some words, such as \"status\", \"id\", \"credentials\", and contain an implicit meaning disguised as explicit. Utilize particular designations, such as \"UserID,\" rather than \"UID.\"\n\n**Valid translation:** translation is a huge part of global reach. A lot of times companies create poorly translated user manuals and product documentation that does not match the culture of certain nations or simply the words do not translate the same way it would in English to that particular country. Understanding these subtle nuances can bring the product documentation a long way from unreadable information to a fully comprehensive and translated product documentation.\n\nTo avoid such situations, the aim is to develop a solution that gathers and analyses user feedback and navigation patterns.\n\nFeedback tools such as Vocally a Docsie feature is a great way to reive and evaluate navigation patters and survey how your customers are viewing your product documentation. [Learn the 7 golden rules of gathering feedback here.](https://www.docsie.io/blog/articles/7-golden-rules-to-successfully-approach-customer-feedback/)\n\nThis information is critical to update and optimize your user guides, user manuals and product documentation to create a more seamless experience for your customers to learn about your products. Nothing is more frustrating than introducing a new product and discovering an increase in Support requests due to poor manual instructions.\n\n## How to Write Comprehensive Product Documentation\n\nQuality product documentation is captivating, useful and powerful. I would argue that adept documentation is a necessary component of good product management. As much as product managers take a huge part in the development of products, a significant part of success is creating amazing polished product documentation that our customers can comprehend and use to further their knowledge about our products.\n\n\n\n### What is going on with most product documentation?\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_6UrbmSp116NpfVK1l/boo_NbQ7i8LYu6f7q4rnn/64a68ac0-4ef1-308c-ad6b-5ce4525f5301jeshoots_com__2vD8lIhdnw_unsplash.jpg)\n\nMany product managers are averse to drafting product documents. The product docs they are familiar with may not have traction with their customers unless more care is taken into making them appealing, easy to read and relate with.\n\nHowever, a lot of times companies do not take the care needed to create and craft amazing product documentation. Poor product documentation is written for the sole purpose of being written. It employs expansive phrases filled with vaguely acceptable thoughts and poor layout to discourage viewers from interacting with the material. A poor product documentation is created to shield the author from criticism and is a complete waste of everyone's time. And their customers dislike reading it because of this reason as well.\n\n### How do we fix this and write better product documentation which our customers will enjoy reading?\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_NSTKBpS5BKDoj224Y/boo_NbQ7i8LYu6f7q4rnn/d83ce28b-38c3-bb53-8a14-2e1212d0fc5cscott_graham_5fNmWej4tAA_unsplash.jpg)\n\nExcellent product documentation is written with the intention of being read. It is succinct. Good product documentation is well-formatted and can be read and comprehended by everyone in the company or customers in three minutes. It avoids jargon and either gives or refers to business-level viewpoint. An excellent product documentation spends time outlining specific use cases which the customers can understand and apply to the enhanced use of the product. It engages the reader and draws attention to underlying issues with well crafted solutions.\n\n### The potency of a well-written product documentation\n\nWhere there are small, medium, or big businesses, well-formatted technical product documents may save a lot of time and help employees work more productively. This is generally true of most product-based businesses, who spend a large percentage of their budgets on hiring technical writers and writing technical product documentation.\n\nIf your business employs more than two individuals to create product documentation, establishing a culture of good documentation is completely worthwhile. There are many reasons why you would want your team to create, manage and publish well-crafted product documentation but for the section below we will address how effective product documentation is a low-cost approach to improve customer experience.\n\n### Effective product documentation is a low-cost approach to improve customer experience\n\nSolid customer experience is the forefront of keeping and maintaining loyal customers. Most project managers are optimists \u2014 they get a concept, become enthusiastic, and then execute. While passion is admirable, and execution seems productive having a game plan before executing proper product documentation is vital.\n\nThe first steps after brainstorming a gameplan is initiating a design cycle and structure the product documentation content in such a way that it will be progressively easy for their customers to read. \n\nAlso, to gain feedback from their customers about their current documentation is a vital step needed in order to restructure the docs to match the customers needs. This way project managers can create, manage, maintain, publish and optimize their documentation with perception and automation. This is not a simple and miniscule task, and having amazing tools like [Docsie ](https://www.docsie.io/)which automates a lot of the processes for making product documentation effective is quite essential for success.\n\nAttractive, engaging, and navigable technical documentation helps consumers learn the product in less time, which increases the likelihood that they will set up the product correctly and use it correctly.\n\nAll these strategies of creating well-polished product documentation will essentially lead to higher rated products, more favorable reviews, and more sales are all tied to one other; therefore, it goes without saying that the increased sales as a result.\n\n## How to create well-crafted product documentation\n\nHow to produce effective documentation and foster a culture where it is the standard? Writing effective documentation is challenging, and but there are many good features within [Docsie ](https://www.docsie.io/)that can help seed up this process of making well crafted and dynamic product documentation portals. The following is a high-level summary of how we approach the issue.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_yl3vJ0vYDWgB1AnFf/boo_NbQ7i8LYu6f7q4rnn/7b97f8c4-af64-8ddc-c06b-93e6f28fea96dayne_topkin_y5_mFlLMwJk_unsplash.jpg)\n\n### Now lets get started:\n\n**Page limitations ensure readability.** Writing a decent document shouldn\u2019t be difficult to read and mentally process. Protracted, meandering phrases are frequently indicative of a lack of clarity. If the communication cannot be properly summarized on a single page, it is an indication that the product manager should probably go back and further break down the situation.\n\n**Formatting improves the quality**. A poorly structured product documentation increases the likelihood that the writer will wing it. Create a template with well-formatted sections, tables, and document headers. It's a one-time investment with high dividend potential.\n\n**Templates help you save time. **It's far easier to delete a section from a template than to remember to add one. It is not patronizing; rather, it is effective and time saving. Simple sections that remind the writer to begin with the broad background and to be specific about measurements or hazardous assumptions enable more precise writing and decision hierarchy.\n\n**Comment and assign tasks** There is no surer way to demotivate your staff from producing high-quality documentation than by failing to remark on them. Comments do not need to be very smart; rather, they should indicate involvement and serve as a model. While it is ideal to provide feedback digitally so that others in the company may benefit asynchronously from the conversation, a simple feature in Docsie which allows you to comment and collaborate with your team works product documentation team great!\n\nCheck out this blog to learn more about how Docsie helps with Product Documentation Collaboration\n\n**https://www.docsie.io/blog/articles/collaboration-to-create-well-polished-product-documentation/**\n\n**Document types should be scalable to meet the demands of your company.** As more stakeholders get involved in the product development process, communication must be divided into several documents (particularly if the one-page 'conciseness' criteria is to be met). Docsie allows for a useful and sustainable solution for growing product documentation teams.\n\n## Use Docsie as a way to speed up awesome product documentation creation\n\nDocsie is a very handy platform that helps you with every aspect of product documentation and knowledge portal creation. It has many built in features that make creating, publishing, maintaining and managing product documentation creations projects really simple and fun! Here are just a few of many our Docsie\u2019s features that can help you achieve these goals:\n\n**Ability to edit:** Docsie allows all our users to edit product documentation after publishing by creating an alternative version which will not go live until it is active. This is awesome because product management teams can work on editing and altering product documentation and then making it live once they are ready to do so, without jumping through HTML, and CSS hoops. It will automatically render there product documentation at a switch of a nob when they are ready.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_cHc7PmOysb4dTB99B/boo_NbQ7i8LYu6f7q4rnn/0f387e45-f492-f010-d634-46822de64a5cimage.png)\n\n**Ability to search: **if your product documentation are plentily or there are a lot of features, Docsies search plugin ads a useful bonus that allows your customers to search through your documentation quickly and easily to find the information they require to speed up the process in which they are previewing and absorbing information form your product documentation.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_O7z6SBtXluhBFZBAw/boo_NbQ7i8LYu6f7q4rnn/18e9ab61-27d1-ffc9-0c46-86a5a75bda33image.png)\n\n**Ability to link: **Docsie makes your product documentation SEO friendly. You can back link to certain pages in your companies website or just write keywords based on your products which will be searchable online and attract new customers looking to find the same product you have in place.\n\n**Ability to have different translations:** Docsies state of the art ghost translator allows our users to translate their product documentation into various languages. Also, with Docsie\u2019s language picker features your customers can choose what language best suites them. This is highly useful for global reach and to expand companies client base, while building trust with their newly founded clients and customers overseas.\n\n**Ability to assign tasks and comment for seamless collaboration: **Docsie has amazing tools for collaborating with your product documentation team. You can assign comments, set tasks and assign roles so you can better manager what tasks are accomplished by which user that is working on your product documentation project with Docsie. [To learn more check out this blog here.](https://www.docsie.io/blog/articles/collaboration-to-create-well-polished-product-documentation/)\n\n**Feedback generation: **Being able to know what your customers are thinking about your documentation is the only way to know how to optimize your product documentation to match your customers needs so that they can mo9re enjoyably comprehend your product documentations and knowledge portals [ To learn more about the importance of product documentation feedback please check out my blog here.](https://www.docsie.io/blog/articles/7-golden-rules-to-successfully-approach-customer-feedback/)\n\nThere are also many other features and capabilities that Docsie allows you and your product management team to use to craft amazing product documentation. In this article I would like to jump into plugins that each Docsie knowledge portal and product documentation can add-on to their documentations to enhance them and improve their over all usability.\n\n## Docsie plugins to make your Documentation portal dynamic!Docsie has a bunch of plugin you can use to make your documentation more appealing. In this blog I will divide it into 3 parts. \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_4LttTJbkU67oXkSZX/boo_NbQ7i8LYu6f7q4rnn/898e185c-08b3-55da-e9c4-1031ad6792f5Snag_c3ee39d.png)\n\nIn this section we will divide the explanation of these knowledge portal plugins into three parts.\n\n**PART 1: **The first part we will show what we will show what the 'Display Version Picker', 'Display Language Picker', the 'Display Section Anchors', and the 'Display Footer Navigation\n\n**PART 2: **In this part we will show the 'Code Highlighting', 'Search', and the 'Share to Social Network' plugin\n\n**PART 3: **In part three we will show the 'Image Preview, 'Document Metadata', and the 'Auto-highlight Section' plugin.\n\n\n\nBefore we jump into the plugins lets talk about how to access these plugins within the Docsie Platform.\n\nFirst, within the workspace, we need to click onto the three dots at the top right corner and open our account: \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Mv9BSfFjt63Bq12ui/boo_NbQ7i8LYu6f7q4rnn/4ee73eb8-90f3-4588-7cad-537d6c3d2606Snag_fb448a0.png)\n\nThen within Deployments we can access the Plugins once we create a new Deployment via 'Configure a new deployment+' \n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_EyeRwNDqJuiL6yclc/boo_NbQ7i8LYu6f7q4rnn/c3aa28de-aeff-0f8e-5b66-3e0f7cbdc564Snag_fb8dbd4.png)\n\nThen click 'More options' which will allow you to add these plugins into your Deployed documentation via your an imbedded script or via the Docsie portal\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_3BNU4lygMNvB6VhgK/boo_NbQ7i8LYu6f7q4rnn/c16fe2e1-c05b-4574-1b90-5beb78b1ccceSnag_fb8f18f.png)\n\nThe other option is to access Docsie's knowledge portals plugins through the 'Update deployment configuration' button below your already published documentation.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_yyBINqSBGXHuXCVFM/boo_NbQ7i8LYu6f7q4rnn/683c9259-3895-8af4-44c4-bfd25e802bc7image.png)\n\nIt will open this dashboard and then you can add or take away plugins as you see fit and then update the deployment.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_8LSwF7TSbZcIAXkeg/boo_NbQ7i8LYu6f7q4rnn/df9df9ae-e562-9d25-2bdd-8253a7af8668image.png)\n\n### PART 1:\n\nNow that we know how to access the Docsie Pluggin lets jump into **PART 1**.\n\nIn order to see **part 1 **video tutorial please check out this video here:\n\n\n\n\nlets start with the 'Display version Picker', and the 'Display Language Picker' \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_9F8xevNxryqXJuual/boo_NbQ7i8LYu6f7q4rnn/3539432f-5e55-7c68-c8ff-6e10ccaaf16fimage.png)\n\nOnce these two are active they will appear on the bottom left of your knowledge portal as floating tabs. They allow your customers and those reading your product documentation to view your product docs in different languages and versions.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_15B6AEHxast4mhcXQ/boo_NbQ7i8LYu6f7q4rnn/3dc1ff60-4be8-3457-f12c-be1f2bbff93aimage.png)\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_l5TJuQjEKYHFB1uKf/boo_NbQ7i8LYu6f7q4rnn/67756830-5264-edcc-cc47-ff4f83901882image.png)\n\nOnce the user presses the Language within the language picker it will change their entire documentation that they are reading into that allotted language.\n\nThe Display Section anchor once activated allows your customer to have links next to each header which will give them links to certain sections of the documentation.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_yKD6jx7Sg0HdhzQ95/boo_NbQ7i8LYu6f7q4rnn/d5797b47-678b-f896-0387-9fb4ad7588e8image.png)\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_xfEuNCfFm3uRLsjgt/boo_NbQ7i8LYu6f7q4rnn/970f06ac-8fee-01f0-31fd-9b86800347aeimage.png)\n\nEvery time these links are pressed, apart of the header will change and when your customer copies and pasts this html, it will direct the person they are sending it to, to this specific section of the documentation.\n\nNext is 'Display Footer Navigation' \n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_OUljvQnuFNAphGApN/boo_NbQ7i8LYu6f7q4rnn/aa4b47a1-72d2-3218-9cb6-96c7afe5d813image.png)\n\nThis plugin adds a navigation button at the bottom right of your documentation Book. It looks something like this.\n\n \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_56mbG9THAGa94XROc/boo_NbQ7i8LYu6f7q4rnn/90593fea-48fa-92d7-b3de-dbc4955c7c0fimage.png)\n\nThis way your customers can more comfortably navigate through your documentation.\n\n### PART 2:\n\nIn order to see **Part 2 **video tutorial please check out this video here:\n\n\n\n\n\nIn this part we will show the 'Code Highlighting', 'Search', and the 'Share to Social Network' plugin\n\n\n\nNow lets start with the 'Code Highlighting' plugin \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_HLyqacquYY5uqmuC5/boo_NbQ7i8LYu6f7q4rnn/0afe135b-47fa-0e1a-f94f-5460bf448c5fimage.png)\n\nThis plugin is great for technical products which need to express various codes to their customers. This plugin allows their customers to copy and paste the allotted code so that they can use it on their editor for ease of use by adding a \"Copy\" button.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_W2SjxQvvsp5Vut9t4/boo_NbQ7i8LYu6f7q4rnn/86322d6d-d84a-3e3d-80b2-33a74fef6d64image.png)\n\n\n\nNow let us dive into the Search plugin.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_p3P3TLvZzKG3maz4h/boo_NbQ7i8LYu6f7q4rnn/67acc913-8ece-2d3d-70d1-37a278f118e9image.png)\n\nOnce activated on your Docsie's knowledge portal your customers can search through your documentation via a search navigation on the top right corner of the knowledge portal.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_7jrRLle6xCtIb3FiY/boo_NbQ7i8LYu6f7q4rnn/f39bac8d-787f-aa59-34b0-d86b3f505004image.png)\n\nBy them clicking on search this will prop up a sophisticated dashboard that will allow your customers to pinpoint exactly where to find certain information's within your shelve and books.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_8G9KP4zImdeOeNVMG/boo_NbQ7i8LYu6f7q4rnn/5e64c628-aa23-b6c3-d17c-499a87ea0265image.png)\n\nThis highly speeds up the process in which your customers can find and retrieve their well needed information about your products.\n\n\n\nNext is the Share To Social Networks plugin\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_0drhefPXvSjuyfjVF/boo_NbQ7i8LYu6f7q4rnn/382f6e99-41cc-698a-b66a-81ac9175b29cimage.png)\n\nThis plugin allows your customers to grab highlighted sections of your written product documentation and share it within their social media. \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_dbo2n8uLjl1G1ivb4/boo_NbQ7i8LYu6f7q4rnn/0ae0c1e2-c3eb-d412-44d5-84602d468dccimage.png)\n\nThis is great because it can increase traffic, new potential customers and over all trust of your brand.\n\n**PART 3:**\n\nIn order to see **part 3 **video tutorial please check out this video here:\n\n\n\n\n\n\n\nIn part three we will show the 'Image Preview, 'Document Metadata', and the 'Auto-highlight Section' plugin.\n\nLets start with the Image Preview Plugin\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_WsjaGzvZNJCeVogpa/boo_NbQ7i8LYu6f7q4rnn/1e5d8465-ee7c-9b49-36e7-274d1aa37919image.png)\n\nImage preview allows your customers to zoom in or zoom out of an image of your product documentation in order to better view it.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ON3z5IsnlS4JxPphD/boo_NbQ7i8LYu6f7q4rnn/7867194b-37fa-58b2-8947-4ceb953667db2021_07_22_8_37_22.png)\n\nNext is 'Documentation metadata'\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_t4meZdddAnNiSkpdK/boo_NbQ7i8LYu6f7q4rnn/341fcd12-a920-d275-5366-8c5808669d08image.png)\n\nthis allows our customers to see a time stamp when the product documentation or aspects of the knowledge portal has been updated. It will be located at the top and bottom of the written documentation.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_XuX34nMuBsiRqXWVJ/boo_NbQ7i8LYu6f7q4rnn/89db1bbb-c9bf-50e9-5344-36717448c436image.png)\n\nNow lets look at the 'Auto-Highlight Section Plugin\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_BT0Tl9oKw8ORPmbb5/boo_NbQ7i8LYu6f7q4rnn/f5e51dc0-9b5a-5f40-bd76-4eac82b0611bimage.png)\n\nThis simple plugin allows your customers to track where they are in a given documentation within the knowledge portal.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_C0MHe1cC9uGOioVSP/boo_NbQ7i8LYu6f7q4rnn/46c6358b-22fb-75b1-dc80-0ba258a87a29image.png)\n\nIt will highlight each location they are, within the Knowledge portal so that yo8ru customers can better track what section they are, and navigate more easily through to other sections.\n\nAll these tools and more are provided to you by Docsie's platform. If you haven't try it, we suggest that you do. [Click here](https://app.docsie.io/try/t/)\n\nAlso if you have any questions, please feel free to reach out to us at [hello@docsie.io](mailto:hello@docsie.io)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_v57dwXWTLv3L3FWIs/boo_XGfvRm3TVTFbV6HET/988eb551-a2fd-5531-29bd-cc9606d46107Untitled_1_min.jpg", "summary": "This articles help you create technical product documentation helps your audience navigate your product and enable them to utilize it without complications.", "publish_date": "July 22, 2021", "categories": ["Product Documentation", "Product Management", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/how-to-create-appealing-product-documentation", "slug": "how-to-create-appealing-product-documentation", "previous": {"link": "../collaboration-to-create-well-polished-product-documentation", "title": "Collaboration to create well polished product documentation"}, "next": {"link": "../integrate-11-powerful-tools-for-best-in-class-product-documentation", "title": "Integrate 11 Powerful Tools for Best in Class Product Documentation"}}, {"title": "Collaboration to create well polished product documentation", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://images.unsplash.com/photo-1587614313085-5da51cebd8ac?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDEzfHxjb2xsYWJvcmF0aW9ufGVufDB8fHx8MTYyNDk5MDI0OQ&ixlib=rb-1.2.1&q=80&w=1080)\n\nCollaboration is super important when completing product documentation with your team. Writing the right stuff in the right way with your production team is vital and having the right tools to collaborate is key!\n\nAlthough the term \"collaboration\" has become somewhat of a clich\u00e9 in the business world, it is far from a cliche. Collaboration in the workplace leads to productive teams and this is especially the case for producing high-quality product documentation!\n\nCollaboration occurs when a group of people in a product documentation team, such as the product manager, product owner, technical writers, designers, developers, marketers, and other facets that create a well-rounded product documentation team joins forces to share their knowledge and skills in order to achieve a common goal which is to produce amazing and polished product documentation that their customers love to read.\n\nLet\u2019s face it! Whether you need to create product documentation, user guides, user manuals, or show any knowledge portal on your page, collaboration is essential to make sure all the pieces are connected in the right way. And therefore the company\u2019s product documentation outcome is heavily influenced by your ability to collaborate with others.\n\nLet's look at seven reasons why teamwork and collaboration are so critical in the development of product documentation.\n\n\n\n## Why collaboration is essential and beneficial in the creation of product documentation?\n\n![](https://images.unsplash.com/photo-1484069560501-87d72b0c3669?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDF8fFdIWXxlbnwwfHx8fDE2MjYyOTExMjA&ixlib=rb-1.2.1&q=80&w=1080)\n\n### It creates new communication avenues.\n\nWorking with new individuals\u2019 different sectors of a product management department with other departments inside your company opens avenues that would otherwise be closed. Finding innovative ways to interact and exchange information is critical to a company's success in producing useful product documentation that your customers will understand and comprehend. Different sources of information and input can be brought together by collaborating with various facets of the company in order to help develop useful product documentation knowledge for your customers. This is why collaboration should be used to create ties across departments whenever feasible.\n\nAccording to Mark Sanborn, \u201cIn teamwork, silence isn\u2019t golden, it\u2019s deadly.\u201d thus creating a more unified, open workplace for your different departments to communicate benefits everyone. Furthermore, it pulls everyone a little closer together and clarifies your organization's ultimate goal, and helps produce amazing product documentation.\n\n### Collaboration allows us to work more efficiently.\n\nWorking on your own has many benefits but when it comes to product documentation projects, the lack of information from various departments can be quite detrimental. We can concentrate only on one job without worrying about how much time we'll waste if we get sidetracked or how to assemble a team in time to meet a tight deadline. If the work at hand necessitates independence, then go for it. However, when it comes to product documentation, two heads or even more are better than one, especially when different concepts from the different departments combine together to make polished product documentation.\n\nA Stanford [research paper](https://www.sciencedirect.com/science/article/abs/pii/S0022103114000420?via%3Dihub) discovered that even the perception of working in a collaborated setting can boost overall productivity and performance. [Forbes ](https://www.forbes.com/sites/adigaskell/2017/06/22/new-study-finds-that-collaboration-drives-workplace-performance/?sh=1f9c6da63d02)also noted that in this study: \"Participants in the research who were primed to act collaboratively stuck at their task 64% longer than their solitary peers, whilst also reporting higher engagement levels, lower fatigue levels and a higher success rate.\"\n\nCollaboration, on the other hand, is just more efficient for creating product documentation. We must be ready to confess to ourselves that we will require assistance combining ideas and concepts to create polished product docs. It'll have to be a collaborative effort. This is when teamwork comes into play. It aids in the division of a large workload of many product documentation and/or user guides, the development of innovative solutions to create understandable and appealing product documentation that your customers will comprehend is the result of the big picture.\n\nAn organization that prioritizes collaboration to create amazing product documentation that their customers love to read as one of their core values will inevitably mainstream this way of working, resulting in a more efficient (and appealing) product documentation workflow.\n\n### Collaborating for product documentation with a high percentage of retention\n\nCollaboration appeals to prospective and existing workers because it provides the groundwork for a more open, connected, and engaged workplace\u2014perhaps even more so than businesses that are walled and isolated. Your employees will value an environment that prioritizes cooperation, and it will go a long way toward keeping them from searching for work elsewhere.\n\nAlso, when it comes to producing quality product documentation, that looks good, is informative, and fits what the customer is trying to learn about companies\u2019 products having the various facets of the company input their information to create this type of knowledge portal is very essential. Marketing can talk about what type of customers are being attracted to the company, what region of the world, and other data they acquired from their analytics and statistics. Product managers developing product documentation for their customers need the most collaborative avenues. They need to know information about the engineering fourth product, marketing and sales of the product, and feedback from customers. In order to create successful documentation, they need to collaborate with these teams and departments to know how the products work, what kind of customers match their product fit and use all this information\u2019s to help guide their technical writing teams, designing teams, and tech teams to create, produce, manager and publish effective product documentation.\n\nPeople value fostering connections, especially in the process of producing product documentation that is appealing and comprehensive to their customers and clients. We all want to work with individuals we can trust, who understand and respect our viewpoints, and who collaborate effectively with others, particularly those with diverse backgrounds and areas of expertise. Simply, collaboration allows this to happen.\n\n### Collaboration improves your company's morale.\n\nPeople will naturally trust each other more as links are formed across teams and departments, which will progressively raise the mood of the business as a whole. After all, if there is a lack of trust, bad synergy, and poor morale in an organization, it will fail. Working with people outside of your team or department on a regular basis is one of the most effective methods to establish trust.\n\nThis also works in reverse: the better your company's morale, the more likely your employees will feel at ease working with colleagues from different divisions. This is also appealing to high performers, who are increasingly seeking more open, participatory workplaces.\n\nCreate useful methods to collaborate and your teams will not only be productive but they will also take pride and joy in working with your organization.\n\n### Collaboration assists us in problem-solving.\n\nWhen you're stumped, what do you do? Assume you've made significant progress on your product documentation project, but you've hit a wall that appears to defy all attempts to overcome it. You have run out of ideas, development has come to a standstill, and your deadline for the completion of your product documentation is approaching quickly. Do you surrender?\n\nNo, of course not; you seek assistance or seek a different viewpoint. You might have a brainstorming/whiteboarding session with your team or solicit feedback from a coworker. To put it another way, you work with your product management team to address the challenge at hand. Product documentation projects that have been halted will begin to move ahead again when your team combines their knowledge, skills, and expertise, then hash out difficulties and discuss potential solutions.\n\nAccording to a [research study](https://www.adpri.org/wp-content/uploads/2020/07/14215554/R0101_0718_v2_GE_ResearchReport.pdf) by ADP, the most quality engagement occur in teams with many possibilities for collaboration and exposure to novel problems.\n\nOn the other hand, collaboration does not have to be a last resort. Collaboration should be ingrained in the operations of your product management team. The more eyes that are on a project from the start, the easier it is to spot problems (and solve them effectively).\n\n### Collaboration allows individuals to learn from one another\n\nThis is key! Especially for the creation and development of product documentation.\n\nOne of the nicest aspects of working collaboratively with people who bring a variety of skill sets and backgrounds to the table is the opportunity to learn from one another's experiences and information they gathered from their various departments. Collaborating with team members or even different teams should be viewed as a learning opportunity to produce product documentation that your customers comprehend and enjoy reading, so make use of it.\n\nThis entails soliciting views and ideas, exchanging information, learning how your partners approach their part of the project and getting a better understanding of how they work. Learning from colleagues is not only a benefit of cooperation; it's also the first step in creating a learning and development-focused workplace culture.\n\nTeams that cooperate not only learn from one another\u2014their errors, achievements, failures, processes, and so on\u2014but they also develop a better knowledge of the other team's point of view. You get to hear their side of the story: their problems, priorities, and even how they think. Which will be incredibly useful when you work together in the future.\n\n### Some Reflections:\n\n![](https://images.unsplash.com/photo-1595450547833-95af46d7c43a?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDQ5fHx0aG91Z2h0fGVufDB8fHx8MTYyNDk5MDE0Mg&ixlib=rb-1.2.1&q=80&w=1080)\n\nWith many facets and teams needed to work together to create and develop beautiful and polished user manuals, product documentation, and knowledge portals of any kind its highly essential to work as a team.\n\nMany collaborative technologies, such as an intranet, do this. They're meant to essentially open up your company so that all departments can connect with one another and keep track of what other teams are working on via news updates, announcements, events, and discussion channels, to name a few. But what about specific tools that cater to creating product documentation?\n\nHaving a cloud-based documentation creation platform that allows your team to collaborate effectively is very essential. Using [Zoom ](https://zoom.us/)and other virtual video technologies are a great way to stay connected with remote teams and display changes or issues that arise when writing product documentation. \n\nAlso an interface like [Slack ](https://slack.com/intl/en-ca/)or [Matermost ](https://mattermost.com/trial/?utm_source=google&utm_medium=cpc&utm_campaign=Google_Brand_NA&utm_adgroup=matermost&utm_term=matermost&utm_content=442324885582&gclid=Cj0KCQjwub-HBhCyARIsAPctr7zmyrCswx9f8GB_gVCUMAHiXE7_ZzThC2JNAkxc6htV7h_4UBG0IlcaAq4WEALw_wcB)is a great way to connect in a chat setting, it also allows to drag and drop items into organized chats which is awesome for collaborating with different teams.\n\nThat\u2019s why [Docsie ](https://www.docsie.io/)has produced useful features to help you collaborate, and assign various tasks with your product documentation teams with these reasons in mind!\n\n## Foundational Concepts Of Successful Product Documentation Teams & Collaboration\n\nThe world is revamping the way we work on product documentation. Especially in terms of how we collaborate.\n\nThe majority of labor has grown increasingly team-based as organizations have gotten more global and complicated. Over the previous two decades, time spent by managers and workers in collaborative activities has increased by 50 percent or more, according to research published in[ Harvard Business Review](https://hbr.org/2016/01/collaborative-overload). This means that communication with various facets of the company happens on a consistent basis. \n\nIn addition, product documentation teams are larger, more varied, scattered and more specialized than ever before. While these product documentation teams might be quite efficient at solving the difficult challenges that many modern businesses confront, some of them still have issues implementing effective collaboration strategies.\n\nSo, how can employees today communicate effectively while negotiating the prevalent work structures and dynamics that obstruct efficient workplace collaboration? Let's start by talking about what collaboration is and how it is effectively implemented to increase productivity in product documentation development teams.\n\n### What does effective teamwork in the development of product documentation entail?\n\n![](https://images.unsplash.com/photo-1558403194-611308249627?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDl8fHRlYW1zfGVufDB8fHx8MTYyNjI5MTIwNw&ixlib=rb-1.2.1&q=80&w=1080)\n\nCollaboration is defined as when two or more individuals working together to develop or create anything. This can take place in person or electronically, due to the numerous communication technologies and cloud-based applications designed specifically for this purpose.\n\nWhile there are many various methods to develop and maintain a successful product documentation development team, the most successful ones usually have a few key characteristics. It's an environment where employees feel seen, heard, and free to express themselves and their ideas. Meetings and work sessions are handled efficiently by them. They've put in place standardized systems and collaborative procedures. Their teams are aware of the significance of effective communication with one another. Also, tech teams and technical writers, as well as product managers, have an effective place to see and track product documentation being written on products as well as user manuals for their products. \n\nThe ability to assign tasks and pin tasks and see what tasks need to be done in a managerial manner also adds a huge boost to the completion of product documentation deadlines and separating roles to help foster completion.\n\nMost significantly, these firms' management recognizes that effective workplace cooperation to develop effective, comprehensive, and polished product documentation benefits not just their staff, but also their customers who will better understand the use case of their products and how to use them.\n\n## Let\u2019s explore the advantages of Collaboration.\n\nEnsure that your team is working together efficiently in the office may appear to be a no-brainer.\n\nStill, bringing individuals from various backgrounds and, depending on the size and structure of your organization, different time zones together to work toward a shared objective is no easy task. However, the benefits of good workplace communication and cooperation far exceed the disadvantages.\n\n### Teams add more strength to effectively creating product documentation.\n\nWhat do some of the world's finest products have in common? They make an effort to build an effective product documentation team to educate their customers about the effectiveness of their products. Whether a companies product is a non-tangible SaaS software or a tangible product having their team working toward a common objective not only instills a strong sense of purpose in team members, but it also allows them to fill in each other's skill gaps and split up tasks to play to everyone's strengths. Why is this important for product documentation? Product documentation has many facets to it. It has technical aspects; it has linguistic aspects as well as design. By combining the technical team, with the design team and technical writers who are all managed by the product manager and product owner you have a force to reckon with, and they can create amazing product documentation.\n\n### Collaborated product documentation teams are more skillful and knowledgeable.\n\nGood collaboration teams have the chance to acquire new skills from one another, which helps them to advance in their entire personal and professional growth. The act of collaborating forces individuals to think more critically, explain themselves more clearly, and learn more about their abilities, all of which can aid in the development of self-awareness and a better knowledge of their strengths and shortcomings as well as increase their understanding of the products being sold.\n\nProduct documentation team members that have a mix of different cultural views are more likely to achieve success. These include people who have lived in a variety of places and speak a variety of languages, as well as those who have strong roots in the region in which they are working and promoting their products.\n\nTranslating product documentation into various languages and then having a team who understands these languages is an effective way to polish documentation based on these factors to better reach the heart of customers who live abroad.\n\n### More creativity is needed to produce quality product documentation.\n\nMore and more businesses are forming teams that bring employees from all departments together to explore issues and come up with fresh ideas that will help create comprehensive and appealing product documentation that their customers love to read.\n\nNot only can efforts like these help organizations harness the talents of the various departments and views, but studies indicate that groups create quicker, see faults sooner, and come up with better solutions to issues than individuals working alone.\n\n### A more positive customer experience\n\nA well polished and versed documentation which can be viewed in different languages, and versions. Also, with all technical aspects of the documentation simply displayed in a methodical manner and presented appealingly to the customer will increase customers using products and understanding their use case. This can all be achieved with effective teams creating product documentation that jives with all aspects of their customers creating technically sound explanations, that are displayed well and expressed in different languages and to different cultures. This can only be accomplished by a strong team that works well together to communicate their ideas about the different facets of a product's production and customers' use cases.\n\nHappy customers who understand products usages, especially technical products, will give good reviews and essentially become loyal customers for the long hall and through word of mouth share their positive experience with others. This will essentially increase the revenue stream and foster a good reputation for the company.\n\n## 6 virtues for effective collaboration\n\nWhile the abilities listed above might help you collaborate effectively and create amazing product documentation, working well with others isn't only about what you do, but also the process in which you and your team implement them. The attitude with which you and your team approach collaboration may make all the difference in the world. Next time you find yourself in a situation where you need to collaborate with your team, keep these ideals in mind.\n\n### 1. First and foremost, efficacy\n\nMeetings are a very well pronounced necessity to collaboration, despite the fact that meetings are a necessary part of teamwork, they have received a poor name through time. As a matter of fact the Harvard Business Review stated in their research study that people send a ton of time in meetings, phone calls and responding to emails. The [research ](https://hbr.org/2016/01/collaborative-overload)states: \u201cHow much time do people spend in meetings, on the phone, and responding to e-mails? At many companies the proportion hovers around 80%, leaving employees little time for all the critical work they must complete on their own. \u201c\n\nAnd who hasn't spent an excessive amount of time at a meeting that seemed pointless? Several actions may be taken to transform your team into a high-performing machine of productivity. Having meetings well scheduled throughout the day via priority is a very useful way to set up meetings and tackling issues as they arise.\n\nAlso, a daily scrum helps to let everyone know what their tasks are and what issues they may be having as well as what they have accomplished the day before. The scrum is useful so that no one can step on each other\u2019s toes for tasks that need to be completed as well as allow everyone to share their ideas about how to help manage certain situations.\n\nAnother method is to ensure that each meeting or phone conference has an agenda and that specific goals are well defined.\n\nFinally, don't forget to assign action items to everyone participating in the product documentation project at the conclusion of every product documentation project that has been completed. This way the team may talk about strengths and weakens tat need to be worked on for the development of the next product documentation so that it runs more smoothly the next time around.\n\n### 2. Explicitness\n\nIt is uncommon for all members of a team to be on the same page from the start. Individuals naturally have their own priorities and interests. That is why it is critical to establish everyone's objectives and agendas in advance in order to develop a common denominator that will propel the project ahead.\n\n### 3. Positive Attitude\n\nSimply because a collaborative effort failed in the past does not mean that it will fail again. Shake off any residual hang-ups and embrace each group work scenario as a new beginning, with an open and optimistic mentality. Positivity is contagious just as much as negativity. However, positivity inspires growth, inspiration, and fosters good work habits which will essentially increase overall company morale. Be positive and reward positivity!\n\nOf course, we all have our off days, members who have their off days should be given space so that they can contemplate and transform their off day into a good day for the next meeting day. This is not a loss, but a win! Because one off day is better than an off week. And if one-off day can be recovered so that the next day the employee will be on point then that will work in the long run, and the employee will appreciate working for the team a lot more.\n\n### 4. Fostering Trust\n\nIndividuals must feel secure in giving and receiving real constructive criticism, feedback, be motivated by a shared purpose, and have the tools and chances to interact. This can only occur in a trusting atmosphere in which employees believe their colleagues and leaders are looking out for their best interests.\n\n### 5. Insight and emotional intelligence\n\nEach team member plays a critical role. Nonetheless, teamwork can break down when one or more team members believe they are being treated unfairly or that other team members are attempting to tear them down. The more you learn about your coworkers and have an understanding of how they operate and the problems they face, the more likely you are to collaborate successfully.\n\n### 6. Productivity\n\nThe most successful organizations have systems and processes in place that allow workers to refer to the schedule and duties of a project in order to have a clear knowledge of how their contributions impact the group. This way, if deadlines are missed or someone is not carrying their weight, the situation can be immediately handled.\n\nNow that we know what a good collaborative team looks like and we know how it should be structured let us take a deep dive into creating certain processes that will help foster an amazing collaborative and effective product documentation team!\n\n## 5 Powerful Processes To Creating An Effective Collaboration For Product Documentation Creation Team\n\n![](https://images.unsplash.com/photo-1583506573326-f44ad9661e45?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDZ8fGZpdmV8ZW58MHx8fHwxNjI2MjkxNjg5&ixlib=rb-1.2.1&q=80&w=1080)\n\nIf you've ever worked on a product documentation project that didn't go as planned, you know that encouraging workplace cooperation is sometimes easier said than done. Perhaps your colleagues work remotely and are inaccessible. Or perhaps your organization is overly compartmentalized, and departments are unwilling to exchange knowledge.\n\nIf your company is experiencing difficulties with collaboration, one of the finest things you can do is concentrate on strengthening your soft skills. Believe us when we say that learning these five collaboration skills will make teamwork much easier and more successful.\n\n### 1. Communicate intent\n\nBefore you begin work or assignment, ensure that your goals are clear. Inform your teammates of your activities and establish reasonable expectations for when you will complete them\u2014and be sure to adhere to them. These examples of good work ethic will show and pave the way to how work is done within your company. be a good example and communicate your accomplished work and requirements.\n\nAdditionally, share any changes to the strategy you have established. If something unexpected occurs and you are unable to produce the expected outcomes, explain these adjustments to your product documentation development team.\n\nAgain, this is where having an all-in-one communications tool comes in handy. Also, if your product documentation team can video call and instant message one another from the same app, there is a greater likelihood that they will communicate promptly when an issue arises:\n\n### 2. Establishing objectives\n\nWhen working in a team, it is critical that everyone understands the project's goal and vision, as well as how success will be measured. Setting up goals and objectives should be done for small aspects of projects as well as large ones so that all objects can be tracked with deadlines and optimized to increase productivity.\n\nAlso, if someone is working hard and meets objectives on time or before the scheduled date make sure to reward them so that their hard work is appreciated.\n\nTransparency from all angles of creating and meeting deadlines and objectives, from the start fosters trust and helps guarantee that everyone is dedicated to succeeding and working toward a similar goal.\n\n### 3. Listening attentively\n\nWhen you work closely with people, you must pay close attention to each team member's ideas, criticism, and advice\u2014and answer with consideration and respect. That is the concept behind listening actively and with intent.\n\nWhile you may have your own views about how you want the product documentation project to proceed or who should do what, you must nevertheless consider your colleagues' perspectives. While you may not always agree with the conclusion, you must ultimately choose the group's needs and obligations over your personal desires.\n\n### 4. Solving problems\n\nOccasionally, situations arise, and individuals make errors. It occurs. When difficulties emerge, try to carefully assess the situation as a group without criticizing any particular individual. Rather than that, spend your efforts collaborating to discover answers. This contributes to the development of trust between team members and ensures that everyone feels comfortable speaking and being honest with one another, even if they make a mistake.\n\n### 5. Effective time management\n\nCollaborating with others requires you to be accountable not only to yourself but also to the members of your product documentation team who rely on you. Here's when time-management abilities come in handy. Prioritizing your tasks and scheduling them appropriately is critical to meeting deadlines and completing the job that your team is relying on you to perform.\n\n## Docsie offers many amazing tools for collaboration!\n\n### To see a video of these instructions watch this video here:\n\n\n\nThe first thing you will see when you login to Docsie is Discussions, Changes- made on documentation projects and Notifications \u2013 which refer to tasks that are completed or are about to be completed.\n\nAs well as a toggle menu so you can choose which person these are related to in terms of the project:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_8Rm1zP7hPCncODmL0/boo_gz9U5B838VHzHh2VU/e26a487c-b374-c9fd-58c0-134f1b783e09Snag_e143752.png)\n\nThis information is great to get you and your team started and on track for the day to meet deadlines and objects more diligently and effectively. As well as know who is doing what, and what has been done. This way no one will step on anyone\u2019s toes and your documentation development team will maintain high productivity.\n\nAlso, if you click the top corner tab and press the button which leads into your account:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_nAw2DIx3zHkNc3Hpe/boo_gz9U5B838VHzHh2VU/095d5659-a7ca-0d28-4380-6ac2e5e90da4Snag_e16469a.png)\n\nWithin the user dashboard on the left-hand side:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_j23RtsE1DkVVFA7Ie/boo_gz9U5B838VHzHh2VU/91a8a57a-35c3-7468-3962-afcb4efe86c7Snag_e174b97.png)\n\nYou will have access to the workspace users. This allows you to control who is working on what project with your product documentation and to what capacity you want them to be involved in the project:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_blLv6vXzGgxTjB7WA/boo_gz9U5B838VHzHh2VU/ccef36ff-fa3a-32ba-432e-8f9afe126012Snag_e199373.png)\n\nAlso you can add new users to each product documentation you are working on and this is great to construct your team and help guide them to create amazing product documentation and user guides together within Docsie.\n\nWithin each book, everything is time stamped. You can know who did what and when, and that way when you collaborate with your team there will be no questions of who did what! Its all visible in our article revision history feature which is the clock that appears next to the comment icon on the top right corner of your Book dashboard.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_b8rVX59kFM6QeZtfM/boo_gz9U5B838VHzHh2VU/df2e1cfb-d1ce-26ab-2a17-68aaf86aff52image.png)\n\nOnce you click this button all the revisions will be presents and time stamped on the left corner of the browser:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_jjKiCbU3tw4xRMHst/boo_gz9U5B838VHzHh2VU/54d84dd7-7b45-9ae2-3c1e-8efa54d9a14bSnag_e1c2c00.png)\n\nDo you need to let your team know what is going on with projects, give comments about certain articles within your Docsie Books, or assign tasks?\n\nDocsie has a great solution that allows your team to create comments assign tasks, pinpoint tasks that need to be done, communicate with your team about certain tasks and aspects of the product documentation and this can all be done by clicking the comment icon on the top right corner of your Book dashboard next to publish.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_LrFRnH5PkGwQGD5TH/boo_gz9U5B838VHzHh2VU/5aa42685-fddb-24e7-5426-8b7a2ae67392Snag_e1ca121.png)\n\nNow you have all the tools you need to maintain high productivity with super-efficient collaborated teams to create amazing product documentation that your customers will love to read.\n\nIf you have any questions about [Docsie ](https://www.docsie.io/)or want to share feedback about our platform please contact us at hello@docsie.io\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_ZuRNZqwbQXWimG19r/boo_XGfvRm3TVTFbV6HET/c7f0593f-beda-7b7b-fd08-37c37c112703Untitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12_13.jpg", "summary": "Collaboration is super important when completing product documentation with your team. Writing the right stuff in the right way with your production team is vital and having the right tools to collaborate is key!", "publish_date": "July 14, 2021", "categories": ["Product Management", "Documentation Portals", "Best Practices", "Product Documentation Tutorials", "Collaboration "], "status": 1, "path": "/blog/articles/collaboration-to-create-well-polished-product-documentation", "slug": "collaboration-to-create-well-polished-product-documentation", "previous": {"link": "../all-about-translating-technical-manuals-with-3-easy-steps", "title": "All About Translating Technical Manuals With 3 Easy Steps!"}, "next": {"link": "../how-to-create-appealing-product-documentation", "title": "How To Create Appealing Product Documentation"}}, {"title": "All About Translating Technical Manuals With 3 Easy Steps!", "author_name": "Tal .F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "When you think about 2024, you probably think of the digital world, because nearly every business nowadays has an online presence through which it advertises itself. But I'm sure you've come across a website or platform that you couldn't grasp as a result of an online search. All you had to do was go to an online machine translation and translate the website's text into your native tongue... Of course, you probably exited (bounced) the website in the end.\n\nBecause we live in such a digitalized world, increasing your brand's online traffic and traction is inextricably related to translating your content into another language and making it speak to everyone's wants and requirements. Content translation is a simple way to accomplish this.\n\n## There are many benefits of translation product documentations, here I wanted to highlight a few of them:\n\nWhen you think about 2022, you probably think of the digital world, because nearly every business nowadays has an online presence through which it advertises itself. But I'm sure you've come across a website or platform that you couldn't grasp as a result of an online search. All you had to do was go to an online machine translation and translate the website's text into your native tongue... Of course, you probably exited (bounced) the website in the end.\n\nForbes makes a good point based on a [study ](https://www.statista.com/statistics/457078/category-cart-abandonment-rate-worldwide/)in 2020 by Statista Data that between 68% and 97% of people abandon their cards and do not go through with a purchase. Forbes states, in their [blog](https://www.forbes.com/sites/forbescommunicationscouncil/2021/07/06/is-your-company-ready-to-sell-globally/?sh=1c88a3957439), that they surmise that the only customers that \u201ccheck out\u201d and purchase the products is due to them having the ability to read these product information/documentation in their languages, and pay with their currencies. \u201cIn my experience, customers often \u201cclick out\u201d or continue at checkout based on whether the information on the product is available in their language, whether they can pay in their currency and whether their preferred payment method and shipping methods are available.\u201d\n\nDue to the fact that we live in such a digitalized world, increasing your brand's online traffic and traction is inextricably related to translating your content into another language and making it speak to everyone's wants and requirements. Content translation is a simple way to accomplish this.\n\n## Now lets go through the list of benefits of translating product documentation:\n\n### Selecting the proper translation strategy so that you may expand the market for your translation\n\nOf course, online translation tools is your first choice when it comes to getting your translation done fast and simply, but why compromise on quality when you can have it all?\n\nIt needs a better grasp of the myriad of cultural subtleties and layers to get your point across when translating into a new language. When dealing with exceptionally high-level accuracy translations into Asian languages, such as Chinese, one pertinent example of \u2018how not to' translate into a new language is when dealing with China is renowned as one of the world's most antient cultures, based on profound Confucian teachings on the body and soul.\n\nChoosing a translation technology and translation marketplace provider who can add a deeper understanding of these cultural undertones to the linguistic aspect will not only improve the translation of your message into a foreign language, but will also help your brand gain traction by making it resonate with the target audience's cultural framework and identity.\n\n### Having your product documentation translated into a foreign language can enhance customer trust and increase the revenue of products.\n\nPeople all across the globe prefer to consume information in their native tongue. Meeting this expectation at times can be a legal obligation and also provides an \u2018open door\u2019 police to all nations to partake in learning from product documentation, user guides, and overall knowledge portals that companies have online.\n\nTranslating your material into a foreign language may provide consumers with a pleasant multilingual experience, increasing consumer trust in your business and, as a result, increasing revenue, as online users are more inclined to buy when accessing information in their own language.\n\nUsers visiting on your sites and reading your content will experience a sense of familiarity and resonate with your brand, giving your business a consistent competitive edge and driving it ahead of the competition in order to enter numerous markets.\n\n### Improving your documentation portals by translating them into a foreign language boosts SEO/SEM reach to other countries.\n\nIn today's digital world, Search Engine Marketing and Optimization is a major struggle, especially when it comes to the requirement for content to penetrate target markets and reach the intended audience.\n\nEffective multilingual SEO/SEM strategies can be accommodated by translating your product documentation and other content into various language combinations, the more popular and high-ranking the better, multiplying your chances of achieving higher rankings and better search results, which in turn generates more exposure for your brand. Having product documentation that is translated into various languages offers your company with a cutting edge of targeting countries that do not have access to similar physical or SaaS products but require a translated version of product documentation to learn and use such products.\n\n### The addition of a second (or more) language to a website's content can result in a considerable boost in traffic.\n\nIf you read [Wall Street Journal](https://www.wsj.com/articles/SB117106531769704150), you may have come across Neil Patel, he is considered as one of the top 10 marketers in the world. In one of his [blogs](https://neilpatel.com/blog/translate-content-different-languages/), Neil claims that his traffic grew by 47% in only three weeks after he translated the whole content of his website into 82 different languages. Check out his blog, you can find a lot of other helpful tips.\n\nThis makes total sense since the reach of the content has become completely global and reach non-English speakers of the world. Based on a graph I found on Languagenobar English speakers only hold 26.8% of the entire world population. This means that if a company can translate their product documentation into Mandarin, Hindi/Urdu, Arabic, Portuguese, Russian, Japanese and Punjabi that they will increase their reach by 58.4%. Which means they will reach over 4.3 billion potential customers. This is huge!\n\n![World's Top Language](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_zRn1CEWo1gf6XujH2/boo_EILVopOp17tubVBrk/9ca35a43-2134-b38c-05de-1f7019686a82worlds_top_languages_languagenobar_53c8ec5072196_w1500.jpg)\n\nSo based on these facts it is no surprise that companies are earnestly seeking for translation solutions to move their products into the larger global scope and increase revenue, and customer base.\n\n## Higher conversion rates can be achieved by translating into a foreign language.\n\n\u201c*If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart*\u201d said Nelson Mandela. Nelson Mandela was a spot about this. When your product documentation in the same tongue as your readers and they can't find any other information about similar products in their tongue, of course, they will become your loyal client and be won over, vs. going to your competitors.\n\n![Higher conversion rates can be achieved by translating into a foreign language.](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_AFdqLObCzGpuQn9uY/boo_EILVopOp17tubVBrk/77b47adc-04e1-d93d-8035-f19a98815a4bbackground_20870_1280.jpg)\n\nFor companies that provide products and services in more than one nation, writing multiple well-crafted technical user guides and user manuals is essential for globalization. No wonder: companies who interact in several languages and with multiple markets already know that knowing the local language and culture of each market is critical to competing worldwide and increasing their product reach. Nothing beats a translation partner that specializes in the topic to assist them in achieving that objective. In a BBC [article](https://www.bbc.com/future/article/20180403-inside-the-world-of-instruction-manuals), Roger Bridgeman, a former curator in the London Science Museum states: \u201cinstructions are there to compensate for the inabilities of machines by employing the abilities of users, and therefore tell you something about the state of both at the time they were produced.\u201d\n\nIt's also worth noting that technical manuals come with a wide range of items, ranging from industrial machinery to vehicles and technological devices and platforms. Because user guides and manuals are a means of communication that has a direct impact on the user's understanding of the product and, as a result, their experience with the purchased good, using the right tools to get user manuals translated should be approached as a very strategic decision within a company, as the quality of the translation is directly related to sales success and customer satisfaction.\n\nFurthermore, mistakes in a manual translation might have dire consequences for the client or customer who uses the items; such as causing accidents when handling or using the product, putting the user's life in danger. \n\nRegardless of the sort of communication breakdown and the potential consequence of a manual translation, one thing is certain: the firm responsible for the product's image will be tarnished. This is done by strategic steps in creating effective user manuals and guides and also translating them well.\n\nThis is a concern shared by professional translation companies, \n\nand as a result, they are prepared to implement a series of quality control stages throughout manual translation projects to ensure that information about a given product reaches the end consumer correctly and accurately in relation to the original content, achieving its goal\n\n### Are you interested in learning more about how these businesses operate? Then lets take a look at the steps below to see what a skilled translation processes are taken in order to accomplish well translated user manual and user guides:\n\n\n\n![Translation Image](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_8oLMBFJpm1n29PJnO/boo_EILVopOp17tubVBrk/258bbf65-a0c5-a981-05fc-56bdf438257dtranslation_1092128_1920.jpg)\n\n### 1. Correct interpretation\n\nUser manual translation platforms such as [Docsie ](https://www.docsie.io/)have a network of partners that includes the top linguists on the market. Thorough recruitment, screening, and selection procedure with linguists from all over the world are generally used to create this network. Companies such as [Docsie](https://www.docsie.io/) often use the following procedures when selecting translators: translator selection and r\u00e9sum\u00e9 analysis; a test to assess the professional's proficiency in the translation source and target languages; and an examination of consistency in following instructions and meeting deadlines. Then, these experts, who are classified by nationality, language, and specialty, are evaluated on a regular basis based on their performance and the consistency of their supplied work. Attention! When selecting a translation partner, the quality of the translators' service must be carefully considered. As a result, do not be afraid to inquire about the qualifications of the agency's linguists in great detail. Also, lets consider language translation tools such as Docsie\u2019s Ghost translator. It is designed to translate user manuals and user guides quickly at a high effective rate. If the product manager and his team prepare user manuals for translation by simplifying the linguistics this Ghost Translator can be a very effective and user-friendly tool that works quickly to translate all documentation as well as create alternative versions for the end-user to read. We must consider this also as a viable option. We discuss more about this below.\n\n### 2.Extensive revisions to the project instructions \n\nFollowing the approval of the proposal, a product manager will be appointed to handle steps needed to initiate the translation of the user guides and manuals for their products. This specialist will be in charge of directing members of his team to handle user manual translations, as well as ensuring that the final file is delivered on the companies deadline. Validating the project's scope; elaborating guidelines for the professionals involved with the work; planning the translation in terms of scope, deadline; monitoring the processes, resources, and the evolution of the work; and interacting with the client to clear doubts and reports are some of the main responsibilities of a product manager.\n\n### 3. Meeting the agreed-upon date for the delivery of the translated user guides and manuals\n\nWorking on the assumption that the companies have a strict deadline to create, write, translate and maintain their documentation for their end uses platforms such as [Docsie ](https://www.docsie.io/)offers a useful solution that minimizes risks by allowing companies to use our easy-to-use platform and help them take leaps and bounds in speeding up the process in which they translate and maintain there published user manuals. These precautionary steps include making a real-time backup of the documentation on [Docsie\u2019s ](https://www.docsie.io/)secure cloud-based platform and having their teams collaborate on various user manual translation projects effectively.\n\n## Docsie has a comprehensive Ghost Translator that allows you to translate all of your documentation, knowledge portals, user guides and product docs into different languages.\n\n## Check out this video to see how its done!\n\n\n\n## Here are the steps to translate your product documentation, user manuals and user guides:\n\nOnce you are logged in, press the shelf and book you want translated, in this case I wanted to translate my \"Quick install guide\":\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_5udCDdXWMkuLzAlZl/boo_EILVopOp17tubVBrk/232a9cb5-33a9-3548-b511-1259ae5c1076image.png)\n\nWithin the opened book on the left hand side you will see two tabs. The top tab is for versions, and the second tab is for translations:\n\n\n\n![Translation versions](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_IiwdOR3z70l7T7fBI/boo_EILVopOp17tubVBrk/a1eaeb07-7def-dec7-774d-cef4b7344d5aimage.png)\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_SD5stoqUyf3ZbpEPj/boo_EILVopOp17tubVBrk/5465db5e-f11f-4214-2700-13c68122088fimage.png)\n\nThese tabs will expand and you will see pencil icons to the right of the version, and languages, as well as an \u201cAdd version +\u201d which will allow you to add another version and an \u201cAdd language +\u201d button which will let you add another language.\n\n\n\nBefore adding a language you may notice that English says \u201cCURRENT\u201d below it and French says \u201cDRAFT\u201d below it:\n\n\n\n![Docsie' Current and Draft Image](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_hTsq4reqGDozWF3CM/boo_EILVopOp17tubVBrk/6fc2a5df-0875-9d22-d7c7-c40f31cc9505Snag_35e180b.png)\n\n\u201cCURRENT\u201d lets us know that this language is set as primary.\n\n\u201cDRAFT\u201d lets us know that this language is only visible within the Docsie portal and it will not be visible online.\n\nIf we click on the Pencil icon next to French we can change Draft to \u201cactive\u201d and after updating the draft will no longer appear below the French language which means it will be present when we publish our knowledge portal:\n\n\n\n![Draft 1](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_m4I8ulBxwLmeroluK/boo_EILVopOp17tubVBrk/26f8c524-316d-a5b0-be0a-604d32ab69bcSnag_35eee56.png)\n\n\n\n![Draft 2](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_2l92rJQYCw2I7BERN/boo_EILVopOp17tubVBrk/aa76e3d4-9438-ad08-91bb-4f31de03069aSnag_35f238f.png)\n\n![Draft 3](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_vsDy3VpWx9oeknAIb/boo_EILVopOp17tubVBrk/2e56e657-2e60-99c5-66d8-e66e4f54995eSnag_35f411a.png)\n\nAs you can see here the French language no longer says \"Draft' which means that it will now appear on the Docsie published portal.\n\n\n\n![Docsie published portal](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_U7itpDh0YaJxLwo5h/boo_EILVopOp17tubVBrk/84f2dfc0-8747-36bc-1cee-7b2935a26321Snag_360bd4a.png)\n\nNow to add a language to translate our documentation into is really easy. All we need to do is press \u201cAdd language+\u201d button:\n\n\n\n![Add language+](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_NywQdBTv6s2JrB6MP/boo_EILVopOp17tubVBrk/78ea7719-870e-8f7a-73e8-7a444edf00c6Snag_36169d6.png)\n\nClick on the language you want (in this case I wanted to translate my user guide into Italian) :\n\n\n\n![Add language+ 2](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Pd9C2Ef91JmD8C1y0/boo_EILVopOp17tubVBrk/89bc66ac-2a6b-0863-841f-0eb75a5e5511Snag_361fcbf.png)\n\nOnce that is done make sure that the \"Automatically machine-translate from primary language\" nob is turned on and then press update \n\n\n\n![Automatically machine-translate from primary language](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_gtU5RhdhWYIoaMKpT/boo_EILVopOp17tubVBrk/ac508735-96fc-c170-8c78-5c97a279c9e1Snag_3634165.png)\n\nGreat now we have our product documentation translated into Italian as well. Now by default it will be set as \"DRAFT\" make sure that you turn it from Draft to Active the way I showed in the steps above:\n\n\n\n![DRAFT](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_b9y8pFOUrReeZCn1N/boo_EILVopOp17tubVBrk/4117e519-3163-705d-0d9d-73fce39ee52eSnag_36589de.png)\n\n\n\nNow that that is done, you can also delete any languages you don't find necessary on your translated knowledge portals. For instance if I want to delete French then I will first have to turn the language into a \u2018DRAFT\u201d by making it not active, and then press the three dots and click the garbage bin icon next to the language I want deleted. \n\n\n\n![Icon next to the language](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_kFGUptZJfjWH9kpQi/boo_EILVopOp17tubVBrk/cea50cad-58d2-9327-9028-bd8e0be3a39dSnag_3670aff.png)\n\nNote; remember to checkmark \u2018Yes\u201d before pressing confirm.\n\n\n\n![Yes](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_B3C2T3v775jtYWV9Q/boo_EILVopOp17tubVBrk/4b830098-7137-1751-f762-de97e5bc5934Snag_368101b.png)\n\nAnd done! Now you have a translated book which you can show your customers, clients and employees online! The trasnlated documentation will appear in your published knowledge portals!\n\n## Final Thoughts\n\n![Final Thoughts](https://images.unsplash.com/photo-1600739231149-1b57f0ffc5f7?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDV8fHRob3VnaHR8ZW58MHx8fHwxNjI2MTEzNDQ3&ixlib=rb-1.2.1&q=80&w=1080)\n\nFor companies looking to expand their reach and speak to a worldwide audience, high-quality and conversion-oriented Translation & Localization technologies and platforms such as Docsie are essential.\n\nTranslating your content or localising your product documentations, and related platforms, such as websites or e-commerce platforms, into a foreign language will be a critical component of your worldwide success.\n\nAll of this and more is possible thanks to the Docsie\u2019s ghost translator and translation marketplace.\n\nIf you want to learn more about [Docsie\u2019](https://www.docsie.io/)s planform or translation marketplace please contact us at [hello@doscie.io](mailto:hello@doscie.io)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_38oWfLzhNu07HmBo8/boo_XGfvRm3TVTFbV6HET/6596307b-9a82-1281-67e8-c73bc6339fcfUntitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12.jpg", "summary": "Increasing your brand's online traffic and traction is inextricably related to translating your content into another language.", "publish_date": "July 12, 2021", "categories": ["Product Documentation", "AI", "Documentation Portals", "Product Updates", "Best Practices", "Technical Writing", "Product Documentation Tutorials", "Product Documentation Translation"], "status": 1, "path": "/blog/articles/all-about-translating-technical-manuals-with-3-easy-steps", "slug": "all-about-translating-technical-manuals-with-3-easy-steps", "previous": {"link": "../ensure-security-with-new-product-documentation", "title": "Ensure Security With New Product Documentation"}, "next": {"link": "../collaboration-to-create-well-polished-product-documentation", "title": "Collaboration to create well polished product documentation"}}, {"title": "Ensure Security With New Product Documentation", "author_name": "Tal F.", "author_email": "tal@doscie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://images.unsplash.com/photo-1614064642578-7faacdc6336e?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDMzfHxjeWJlciUyMHNlY3VyaXR5fGVufDB8fHx8MTYyNTc1MTExMg&ixlib=rb-1.2.1&q=80&w=1080)\n\nMost companies have information, documentation, and projects that they consistently work on with their teams which must be secure while their teams collaborate on their ideas. Also, client information and other sensitive data must be secure, thus maintaining high levels of security is critical for any company. Document security threats can include:\n\n**\u00b7 Breach of security**\n\n**\u00b7 Data that isn't structured**\n\n**\u00b7 Unprotected Documentation**\n\n**\u00b7 Access to data that is not authorized**\n\nAll of this implies that you may be putting client information, customer databases, financial information, or even projects you and your teams are working on in danger.\n\nA lot of times companies work on documentation for their new products and they need this information secure to other company members or subcontractors which they collaborate with to complete certain aspects of a product that is not yet released to the public. Some of these products have pending patents and the need to secure them is the difference between a breach and a future release on a product.\n\nCollaboration and trust in your organization are more crucial than ever. This is becoming a commercial requirement as more clients expect that their providers be safe. While document security may seem intimidating, there are easy actions you can take to guarantee that nothing goes wrong.\n\n## Internal document security risks are the most prevalent:\n\n### 1. Prevent employees from falling prey to phishing scams.\n\nThe most serious internal danger is phishing emails. A phishing email is an email designed by a hacker who makes the email look like it is coming from a legitimate company associated with the employee's company and frequently has a link which the victim presses. In most cases, once the link is press this allows the hacker to have remote access to the employee's computer and thus they can penetrate it to get private information about the company and the future projects the company is working on trying to keep private until future release dates.\n\nIn a recent [study by North American](https://techaeris.com/2020/12/08/more-employees-clicking-phishing-emails), researchers found out that:\n\n* *\u201c67% of clickers (13.4% of overall users) submitting their login credentials, also up substantially from 2019, when just 2% submitted their credentials.*\n\n* *The Public Sector and Transportation sectors struggled the most, posting a click rate of 28.4%.*\n\n* *The Education and Finance & Insurance sectors performed considerably better than others, with click rates of 11.3% and 14.2%, respectively.*\n\n* *Users in North America struggled the most with the phishing simulation, posting a 25.5% click rate and an 18% overall credential submission rate. This means that a little over 7 out of every 10 clickers willingly compromised their login data.*\n\n* *Users in Europe exhibited lower click and submission rates of 17% and 11%, respectively.\u201d*\n\nThis is a strategy that some nefarious competition companies use to steal product ideas from under companies' noses. Phishing emails now account for about 90%-95% of all successful assaults globally. Hackers pose as trustworthy entities, such as suppliers, coworkers, or even clients, and request sensitive data. However, if you know how to detect them, you should be safe! Make sure you check the sender's email address, not simply his or her name. Incorrect or significantly modified logos, as well as spelling errors and strange emails associated with strangely written websites, are other red flags. Verify the email with your IT staff if you're not sure to avoid compromising any important data.\n\nPhishing emails can also be avoided if the company collaborates on writing product documentation that is password protected and secured by a platform such as [Docsie](https://www.docsie.io/). It allows our customers to create product documentation in a collaboration format while still maintaining security measures and also adds the feature of sharing online documentation that is password protected. This is far safer than emailing such information because emails can be breached.\n\n### 2. Managing documentations\n\nWhen access permissions to documents are provided on a need-to-have basis, product document security is at its finest. Password-protected new designs or new projects within product documents with limited access are an excellent approach to maintain a safe document environment. Electronic document management solutions such as Docsie have a lot of potentials. Docsie keeps track of documents and record any changes or other activities done to the document as well as the time and date which is digitally stamped. These trails must be constantly monitored for unusual behavior that might jeopardize product document security requirements.\n\nThis also brings up the problem of actual documents being left around the office for anyone to view. It's critical that this does not occur. Ensure that your coworkers properly delete important papers (rather than just binning them) or carefully store them if they must keep them. That is why keeping copies digitally online on a platform like Docsie is a really good alternative than having sensitive paperwork lying around in the office for social engineering hackers to stumble upon.\n\n### 3. Keep an eye out for shared devices\n\nAnother source of vulnerability for documentation security is shared devices such as printers and scanners. To reduce the risk, only authorized users should have access to these systems' network applications and resources. Use your current security architecture to protect printers using a password or smartcard-based authentication, reducing the need for additional passwords. Print management software may be used to keep papers in a print queue and keep track of all document activities.\n\nAccess to physical ports (USB, flash drive) is also commonly restricted to prevent someone from stealing your private papers or infecting your company's network.\n\n## Threats to patent-pending product document security from the outside can also be mitigated.\n\nDespite the fact that security precautions are in place, documents can be hacked. To prevent security breaches, we recommend following these best practices.\n\n### Keep your data safe.\n\n![](https://images.unsplash.com/photo-1584433144859-1fc3ab64a957?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDl8fGRhdGElMjBzYWZlfGVufDB8fHx8MTYyNTc1MTk1Mw&ixlib=rb-1.2.1&q=80&w=1080)\n\nA company's failure to use an appropriate encryption mechanism can be disastrous. It should go without saying that your company's anti-virus and spyware software is up to date.\n\nFurthermore, limiting Internet access across the enterprise minimizes the risk of employees falling prey to external phishing sites or downloading malware that can propagate throughout the corporation. When public wi-fi is the only option, its also a good idea utilizing a business [VPN like Surfshark](https://cybernews.com/best-vpn/surfshark-vpn-review/) and creating other security measure on the Wi-Fi network.\n\n### Modify the document's format\n\nAccording to a 2021 [Thales Data Threat Report](https://cpl.thalesgroup.com/en-gb/euro-data-threat-report#download-popup\n) , conducted by 451 researchers. They surveyed 2,600 executives in a range of industries and found that that 45% of US companies suffer from data breach at some point in their business life cycle. In 2019, data breach accounted for 65%. And even though from 2019 to this year the breach has been decreased, it still holds a huge problem for many businesses.\n\nSending documents as PDFs eliminates document format-related delays and transforms digital files into password-protected files with strong encryption and edit permission restrictions is a good way to send documentation back and forth. However, this is not practical if the documentation is product documentation that consistently needs to be altered. PDF does have security measures but using a platform such as Docsie which allows you to direct certain members of the company to manipulate and change documentations via the cloud in a secure way is much more productive. With Docsie you can set certain people to \u2018Admin\u2019, \u2019Editor\u2019, or just a \u2018Viewer\u2019 of certain documentation. This will reduce levels of breach because only certain people will have access to and be able to manipulate the documentation. Docsie also allows published documentation can also be password protected so you can have certain people who have the password view the documentation. These measures imply that the user manuals, policies or product guides can't be altered by just anybody other than the document's originator, or Editor, lowering the danger of forgery. When utilizing Word/PowerPoint formats, hackers are unable to retrieve the information of the document creator.\n\n### Choose your passwords carefully.\n\n### \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_B726APThzDAuRDyNA/boo_1dNh8ka7o63iwmubD/1a9a1224-122a-8dce-8663-9394359a3412cyber_security_3400657_1280.jpg)\n\nStated in a[ article written by Identity Force](https://www.identityforce.com/blog/2020-data-breaches), in December 10th of 2020, Spotify had their passwords reset after finding a software vulnerability that exposed their users' account information. Spotify claims \u201c*may have included email address, your preferred display name, password, gender, and date of birth only to certain business partners of Spotify.*\u201d\n\nThis goes to show that even top SaaS companies have weaknesses with password penetration. This is why it is always important to never forget to maintain quality passwords! To prevent changing passwords every three months, our system administrators at Docsie advocate having a strong password policy along with MFA (Multi-Factor Authentication). It's also a good idea to remind your coworkers of some fundamental password rules:\n\nPasswords should never be written on sticky notes and then \u201chidden\u201d under your keyboards.\n\n**Here are a few key notes on making a good password:**\n\n1. Do not use the same password for several accounts and platforms.\n\n2. The more time you have, the better! Check the strength of your password document at HowSecureismyPassword.net. -security-use-strong-password\n\n3. It's critical to make sure that new employees go through an interesting and instructive internal training session that covers both internal and external threats. Employers frequently address this with a simple e-learning programmed or worksheet, but this is not always sufficient to ensure that staff are aware of the hazard.\n\n### Docsie helps with all facets of security with your product documentation development, collaboration, and publishing with the ability to password protect your documentation.\n\n### Here is a short video on how Docsie helps with security as well as creation password protected product documentation:\n\n\n\nLets start with how Docsie\u2019s internal platform helps us to maintain security over how documents are written. As I mentioned above, here are many instances where documents related to new products need to be written and safely protected and secure. These products may not yet be patent pending but the product documentation writing process is still underway. One way Docsie helps with security in regard to this matter is by making certain that all documentation is written, send and managed only by certain parties with certain responsibilities.\n\nDocsie allows the owner of a workspace to set up \u201cAdmins\u201d (who can create new books and shelves) \u201cViewers\u201d (who can only view a workspace and not edit or write on top of projects) \u201cEditors\u201d who can only edit books and \u201cowners\u201d who have all the power to transfers all Docsies capabilities and set members to the various positions within the Docsie project.\n\nThis is very useful because it show who is working on a given project and what they are doing with it, as well as limited those who should not be partaking in certain aspects of the project.\n\nThis ability is accessible very simple with Docsie. At the top right corner where you see three dots click on your Username:\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ZjgXPtSl0RlVBr98x/boo_1dNh8ka7o63iwmubD/cf10ca9d-cf81-cb56-4ce1-abe88f9919e9Snag_3dc21e.png)\n\nOnce you are in the Profile and Setting dashboard, then click Users and it should open the Workspace User Management dashboard:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_LusOK9N4cYs62tmgO/boo_1dNh8ka7o63iwmubD/2a3683cc-6afa-d6a7-f19b-cf810211a89cSnag_3e7ce3.png)\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_0OL56vieZqzTE9UQB/boo_1dNh8ka7o63iwmubD/72423478-b544-adeb-61e0-15929a28a298Snag_3ef5cc.png)\n\nNow within this dashboard you have the ability to invite new users, change their \u201cRoles\u201d to \u201cViewer, Editor, Admin\u201d and delete users who are no longer working on a certain project.\n\nNow to add another level of security. All of Docsie\u2019s users who are working on a certain project are will be tracked through our time stamp. This is highly useful for tracking who was editing a documentation, what revisions they made, and what changes they have done. This will tell us who and when someone had interactions with a certain product documentation project. Any form of tracking is highly useful for security purposes because it shares information about who and when someone had access to certain documentation.\n\nIt is easily accessible as well. Once book is open click on the circular clock image on the top right corner:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ZFC7kIcr91dH4Oglw/boo_1dNh8ka7o63iwmubD/2edc1be5-9f18-dc5a-5205-9e769d5fb8eaSnag_3f7c90.png)\n\nThis will reveal a drop down on the right hand side of who and when someone worked on a specific documentation:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_GcHe7Y8M7cLwB7RGd/boo_1dNh8ka7o63iwmubD/86ed6131-5980-e307-d00a-8479b5f9f528Snag_3fdb4a.png)\n\n\n\n## Password protecting documentation with Docsie:\n\nDocsie also allows us to password protect docs.\n\nThere are two ways to do so. By clicking in the three dots near your shelf or books.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_9tB3mDhl0WPwFiaht/boo_1dNh8ka7o63iwmubD/160f814a-13bd-09f0-3e2c-a8b18bfbbab1Snag_4077e8.png)\n\nThis will open a settings tab, in which you need to click properties in order to access the password creation dashboard.\n\nNote: if you click on the three dots next to your shelf then it will password protect all the books within your shelf. However if you click on the three dots and then properties within your book then it will password protect the book you have clicked properties to only!\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Lo7CM1IekNCDS5rTa/boo_1dNh8ka7o63iwmubD/17693cea-41e7-2b78-ee77-517b59923cd2Snag_40d605.png)\n\nAfter you have clicked properties it will open up this dashboard then click \u201cMore options\u201d:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_zN9LFzvG5tT00uXjc/boo_1dNh8ka7o63iwmubD/6949063f-c31b-6650-ab89-bc6e8829f1f5Snag_416f19.png)\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_d5dR2xrdTlISl1rzV/boo_1dNh8ka7o63iwmubD/9ce603b3-85e5-1711-24a2-0d290e77f887Snag_418cc3.png)\n\nOnce you have clicked more options it will open your entire password dashboard. Now you can type in your password for the book or shelf and enable the password protection. Done! Your books and/shelf will be completely password protected and only those with the password can access it.\n\nTo learn more please visit us at help.docsie.io or send us an email at [hello@docsie.io](mailto:hello@docsie.io)\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_A4k7SUzC0KlQKGjaV/boo_XGfvRm3TVTFbV6HET/6cf5920c-5d60-511a-94c9-e0a569d31d54Untitled_1_min_1_2_3_4_5_6_7_8_9_10_11.jpg", "summary": "These are tips to ensure that the creation of documentation for patent pending products will be secure and protected.", "publish_date": "July 08, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices", "Cybersecurity"], "status": 1, "path": "/blog/articles/ensure-security-with-new-product-documentation", "slug": "ensure-security-with-new-product-documentation", "previous": {"link": "../7-golden-rules-to-successfully-approach-customer-feedback", "title": "7 Golden Rules To Successfully Approach Customer Feedback"}, "next": {"link": "../all-about-translating-technical-manuals-with-3-easy-steps", "title": "All About Translating Technical Manuals With 3 Easy Steps!"}}, {"title": "7 Golden Rules To Successfully Approach Customer Feedback", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://images.unsplash.com/photo-1516321318423-f06f85e504b3?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDQ0fHxsaXN0ZW4lMjB0byUyMGN1c3RvbWVyfGVufDB8fHx8MTYyNTYwMTA3Mg&ixlib=rb-1.2.1&q=80&w=1080)\n\nCustomer feedback is the forefront creating and optimizing appealing product documentation that your customers understand, and use to aid them with the use of your SaaS or physical products.\n\nA lot of times companies are scared to knowing what their customers truly think about their documentation and this leads to a roadblock in finding out what their customers truly think about their product docs.\n\nWhy is this important? Why do we need to learn about what our customers feel about our product documentation?\n\nIf you own and operate your own company I'm sure you go out of your way to delight your consumers, to meet their demands, and to keep them loyal to your business. But how can you be certain that your efforts will yield the intended outcomes? You will never be able to provide your customers with the ideal product documentation experience if you do not try to find out what they think about your service. Their feedback on their experiences perusing and browsing your online documentation with your brand products is valuable information that you can utilize to better tailor your product documentation to meet their demands.\n\nYou may use client feedback to your advantage in a variety of ways. In this article, I'll try to illustrate why gathering client feedback about your documentation, whether prompted or unprompted, is critical for managing customer happiness and loyalty, customer retention, product and service improvement, and many other aspects of your organization. Continue reading to learn about the advantages of product documentation feedback.\n\nWhat does product documentation feedback entail?\n\nCustomer feedback is information supplied by customers regarding their satisfaction or dissatisfaction with a product documemntation, user manual and any online documentation provided to the customer by the company. Their feedback can help you improve the client experience and tailor your activities to their demands. This information may be gathered through various types of surveys (prompted feedback), but you can also locate and collect unprompted feedback from your clients by employing Internet monitoring technologies, such as Vocally \u2013 a feature within Docsie that allows you to observe how your customers react with your online published documentation. Both sources are necessary for obtaining a complete picture of how your clients view your brand.\n\nTop-performing organizations recognize the importance of consumer input in their operations. They pay attention to their clients' voices on a regular basis. They not only look for thoughts that clients post on social media and reviews that they offer on feedback-gathering websites (such as TripAdvisor), but they also ask for input directly through various types of questionnaires. If you want to keep ahead of the competition, you must always pay attention to consumer feedback, whether favorable or bad, prompted or unprompted.\n\n## Why is it important?\n\n![](https://images.unsplash.com/photo-1531537571171-a707bf2683da?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDF8fGxpc3RlbmluZ3xlbnwwfHx8fDE2MjU2MDEwMTg&ixlib=rb-1.2.1&q=80&w=1080)\n\nMany SaaS and engineering products have a variety of user guides, user manuals and other version of product documentation which they provide to their customers. This documentation can be translated in to various languages, and have many versions. So why is it important to know what your customers are thinking when they are looking at your companies product documentation? Simple. Product documentation are designed to explain how your product works, and if this explanation is not comprehensible to your clients it could lead to churn, and clients who are annoyed with reading your documentation. Feelback helps to narrow the gap between their misunderstanding and optimizing the documentation so that they can comprehend the material in a more comprehensive manner. This essentially makes your customers happier because now they understand how to use the product documentation as it was indented and it instills a trust in using your brand, which shapes your companies reputation in a positive way.\n\nSecondly, knowing feedback can deliver the product manager, product owner, technical writer and even tech team with information that they can use to help improve the product documentation outlay, as well as content to increase and optimize for higher comprehension. This is always the goal when publishing product documentation.\n\nThe following are the top seven reasons why client feedback is critical in the business world.\n\n### 1. Customer input aids in the development of better products documentation.\n\nYou presumably have an idea of client demands when you first bring a new product, brand, or service to the market. Market research conducted before to introduction may help you determine whether or not potential clients would be willing to purchase it, as well as provide you with suggestions on how to enhance it. After launching your products you now need to make suitable user guides, online product documentation by sharing your knowledge portal with your clients online. You hire a technical writer to write information about your product. A translator to translate it and get your tech team to display it online. However, you will only hear about all of the benefits, faults, and their actual experience after your consumers have used your products in correlation with your product documentation and provided you and your team with the necessary feedback.\n\nThis customer feedback provides insight into what aspects of your product documentations are performing effectively and what changes might be made to improve the experience. Your professional knowledge may be the finest in the industry in which your firm works, but consumer insights will always be more useful to finely polished product documentation that your customers will understand. Because you are really close to your products its good to get their feedback assists you in ensuring that the final product documentation meets their expectations, solves their issues, clears up any misunderstandings the products has and meets their requirements.\n\n### 2. Client feedback aids in the evaluation of customer satisfaction level.\n\nCustomer loyalty and happiness are important factors in determining a company's financial performance. It's connected to a slew of advantages, including improved market share, cheaper expenses, and more income. A number of studies have found a strong link between customer satisfaction and corporate performance. As a result, there's no doubt that you want to ensure that your customers are satisfied with your product documentation and understand how to use your products effectively. Getting their feedback is, of course, the greatest method to see if you've met their expectations. You can simply assess the degree of satisfaction and, as a result, anticipate your company's financial situation in the future by using rating-based inquiries.\n\nNPS is one of the most accurate techniques for measuring, managing, and improving customer satisfaction that has been used by many organizations. The statistic is based on a single question that asks if a client is likely to suggest a brand to a friend. The loyalty questions provide response possibilities ranging from 0 to 5, with 0 signifying highly negative and 5 reflecting extremely positive. Because this technique is both easy and ubiquitous, it may be used in customer satisfaction management by any company. Vocally uses this rating as well, and additionally allows our clients to recorded videos of how their customers use their documentation. This information is highly essential and also gives companies the cutting edge in analyzing their customers feedback and delivering on future optimizations of the product documentation.\n\n### 3. Collecting client feedback demonstrates that you care about what they have to say.\n\nBy soliciting comments from your customers, you demonstrate that you value their input. You include them in the development of your company, products and product documentation/user guides so that they feel more connected to it. You may strengthen your relationship with them by listening to their voice. This is the most effective approach to recruit important brand ambassadors who will help you spread good word of mouth. And I'm sure you're aware that relying on their recommendations is probably the most successful and cost-efficient approach to gain new consumers and increase your trustworthiness in the eyes of present and future customers.\n\nPeople enjoy it when you inquire about their satisfaction (or dissatisfaction) with the way your company formulated your product documentation. It demonstrates that you appreciate their viewpoint and are here to help them, not the other way around. They believe that your main purpose as product documentation is to solve their misunderstandings, and helps educate them on how to use your products effectively which is a proper approach to customer retention.\n\n### 4. Customer input aids in the creation of the greatest possible customer experience.\n\nToday marketing is strongly influenced by people's interactions with products, services, and brands. People do not purchase brand name items just because they are excellent. They seek for quality customer service, user experience and over all good understanding of the products specifications and use case which matches their needs. They purchase the confidence to push their boundaries farther. Clients will remain loyal to your brand if you focus on offering the finest customer experience at every touchpoint. And, of course, the most effective approach to provide customers with a wonderful experience is to ask them what they appreciate about your products documentation which demonstrates the uses of your products and what they think may be improved. This is even more so for SaaS products which have many facets and technical aspects. The more educated your customers are the more they will understand the uses or your products and the more they will want to stick around and maintain loyalty.\n\n### 5. Customer feedback aids in the retention of customers.\n\nCustomers that are happy with your service will continue to do business with you. Unsatisfied customers who don\u2019t understand your product documentation, and consistently get confused with how to use your product will ultimately seek out a better option to your company. Customer feedback may help you figure out where your customers are getting confused with your product documentation and what made them happy with the knowledge portal of your products and identify areas where you can improve. You can always maintain your finger on the pulse if you ask for comments on a frequent basis. When a disgruntled consumer expresses their dissatisfaction, you can respond quickly and find a solution to their problem. This is an ideal time to reclaim a customer and perhaps improve their degree of loyalty. In many situations, a dissatisfied client who had an issue with your products, services and or user guides which explain them but was promptly resolved displays greater loyalty to your brand than a consumer who has never been dissatisfied with your products or services.\n\n### 6. Customer feedback is a trustworthy source of data for other consumers.\n\nIn the world of marketing, gathering analytics and feedback it is highly essential to collect useful data and information to opt for optimizations and continue increase retention and bringdown churning rates. Consumers no longer believe advertising or expert advise in the age of social media. These days, the opinions of other consumers who have utilized a product or service are a more credible source of information. When you are looking for a place to stay in a city you are visiting or a beautiful new restaurant to dine with friends, you check reviews first. When you want to buy new shoes, you ask for advice on Facebook or read a review on a reputable site. Reviews apply to any business, especially SaaS products. Many businesses now include a review system as part of their services and products. This ensures that not only their brands can be shaped by the reviewers but also that they can work hard to gain trust of new customers and attempt to claim them for the long hall. Customer feedback is just as essential to your business as it is to other customers, so make sure you and your clients can easily access comments and evaluations.\n\n### 7. Customer feedback provides you with information that assists you in making company decisions.\n\n![](https://images.unsplash.com/photo-1607000975509-de2f74eb8d36?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDE0fHx0cnVzdHxlbnwwfHx8fDE2MjU2MDEyNTY&ixlib=rb-1.2.1&q=80&w=1080)\n\nIn a highly competitive market, business choices based on wild guesses have no place. Successful business owners collect and manage a certain type of information that aids in the development of future initiatives. Only in this way will they be able to tailor their products and services to precisely meet the demands of their customers.\n\nCustomer feedback is one of the most dependable sources of concrete data that can be utilised to make business choices. Customer insights can assist you gain a better understanding of your clientele and their demands. Take their advice into account, and you'll be able to figure out where you should put your money to obtain the most return on investment. You could find that, in your situation, more product development isn't essential, and that instead, you should focus on advertising your brand to gain more visibility. Customer feedback is a wonderful source of such information, but you must learn how to listen to it and turn it into meaningful business insights.\n\nVocally (a Docsie powered feature) allows you to put your clients and customers at the core of your business and regard their input as the most significant source of information in your organization so that you can keep on top of things. Your customers are the ones that use your products and services; therefore they are the best people to tell you how you can make them even happier. Never disregard the sound of their voice. If you fail to satisfy their expectations, your customers will go for another firm that can do it better. Customer feedback should be used at all levels of your organization and in all divisions. Insights will aid in the development of your goods, as well as the improvement of customer service and the management of client happiness. Customer feedback ensures that your customers will stick with you, remain loyal to your brand, and, as a result, promote great word-of-mouth about you. Having committed brand ambassadors is priceless when it comes to growing your business!\n\nKeep in mind that consumer comments may be found anywhere. Learn how to gather it with the help of Vocally. Use the feedback you acquire from your customers as a door opener, so that you can discuss your product documentation, your products and services and gather more information now how you can benefit your customers and make them loyal forever to your product and services. Your customers will enjoy the fact that you value their input. It's crucial for building deep bonds with your audience. Customer feedback is invaluable to your company, so never stop listening!\n\nLets transcend the fear of hearing feedback from our clients and customers because with their feedback we can improve our product documentation, products, and services as well as customer service. Lets take a dive into how Vocally \u2013 a Docsie powered feature- can help us understand how our customers are using our documentation and what they like or disliked about it.\n\n\n\n### Getting started with Docsie feedback:\n\n### Here is a video on in-depth instructions on how to setup and use vocally with your Docsie knowledge portals:\n\n\n\n\n\n\nOnce you have publish your Docsie portal, if you click on to Docsie\u2019s cloud-based knowledge portal you may notice this at the bottom:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_HNt1rBjiROJQ2H7lm/boo_tZD1ykTPGDgzextMB/9e6e8892-7334-d462-c42d-52b0fe4abae4Snag_d7a0c28.png)\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Geoc0jqHeoWcbthnO/boo_tZD1ykTPGDgzextMB/bff4d0cc-c94f-380e-b1c7-e1453ab12d3dSnag_d7a6cb7.png)\n\nWhen our customers viewing our documentation click this button and send us feed back, their feedback is automatically collected and viewable on our web analytics within Docsie. but that is not all! we can also see a short video of how our customers interacted with our documentation!\n\nLet me show you how!\n\nAfter our client or customer sent that nice little feedback:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_yGdEfZA4ZQSxUAdDV/boo_tZD1ykTPGDgzextMB/add6328a-0f22-b9cb-dbf4-0ebfc0467ca9Snag_d7b9057.png)\n\nWe can see it on Docsie. First thing we need to do is jump onto Docsie\u2019s platform and on the left we can see \u201cworkspace, notification feed\u201d and below those tabs we can see \u201cWeb Analytics\u201d with a globe.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Uwq3GfsNK7QCj9St4/boo_tZD1ykTPGDgzextMB/3ab0e698-c291-cb21-0199-d6ab57198128Snag_d7c1bed.png)\n\nIf we press it and open the Web analytics\u2019 button it will show us Docises feedback platform:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_OjUjUzFHHGwlnoIdg/boo_tZD1ykTPGDgzextMB/4ba81e13-dbac-f279-0856-4052d5f14c4eSnag_d7cdda7.png)\n\n**This platform shows us everything we need to know about the feedback we have collected, our client who sent it, the date they sent it. And what portal they are referring to.**\n\n1. We can play back the video when we please with this play and pause button.\n\n2. This allows us to change the speed of the video being played. This is especially handy for large documentation portals which are previewed by our customers so that we can quicker pinpoint where they had issues.\n\n3. This tells us what portal they have submitted this feedback from.\n\n4. This is their comment\n\n5. This shows how much they liked or disliked the documentation\n\n6. If you have compiled allow to feed back Docsie allows you show only certain portions you require to analyses based on dates.\n\n7. The configuration button helps us make changes to CSS and other aspects of Vocally\u2019s feedback tool\n\nLets take a look now at what features Vocally has to offer by clicking on the \u2018Configuration\u201d button:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ItXaohEeulWngnN4y/boo_tZD1ykTPGDgzextMB/7ad80a03-ee84-3fbe-27f7-5c09dac0130eSnag_d7dbcdc.png)\n\n**This is our configuration dashboard. There are a few different changes that can be made here.**\n\n1. You can connect your feedback to email, Slack, Mattermost, Zandesk, and Zapier.\n\n2. You can auto record your videos, or turn off this capability\n\n3. This is the strip of code so that you can later on use number 4 to stylize your feedback so that it matches your company\u2019s brands look and feel. Adding a strip of code is only required when you are publishing Docsie via a strip of code for your website. However, if you are publishing your Docsie documentation via our Cloud-based Portals, you will automatically have Vocally injected seamlessly within all your published knowledge portals.\n\n4. This is for stylizing the Vocally.\n\nNow that we have taken a deep dive on the importance of why feedback is nessisary for improvements and optimizations, building trust with your customers and how Docsie provides a solution to all these matters. Please feel free to try Vocally out for yourself. Sign up to Docsie, write and publish your first documentation, and then see how you like it!\n\nFor more information about Vocally -a Docsie powered feedback feature- please check out: [https://help.docsie.io/?doc=/gather-feedback/](https://help.docsie.io/?doc=/gather-feedback/)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_hG0WwhFWFhAWE8UZz/boo_XGfvRm3TVTFbV6HET/8898fddf-00fe-12c4-2c8e-c4ecec8ef0cbUntitled_1_min_1_2_3_4_5_6_7_8_9_10.jpg", "summary": "Customer feedback is the forefront creating and optimizing appealing and comprehensive product documentation that your customers will comprehend.", "publish_date": "July 06, 2021", "categories": ["Product Documentation", "AI", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials", "Customer Feedback"], "status": 1, "path": "/blog/articles/7-golden-rules-to-successfully-approach-customer-feedback", "slug": "7-golden-rules-to-successfully-approach-customer-feedback", "previous": {"link": "../how-to-customize-your-docsie-portal-by-injecting-your-embedded-docsie-code-into-visual-studio-code", "title": "How to customize your Docsie portal by injecting your embedded Docsie code into Visual Studio Code"}, "next": {"link": "../ensure-security-with-new-product-documentation", "title": "Ensure Security With New Product Documentation"}}, {"title": "How to customize your Docsie portal by injecting your embedded Docsie code into Visual Studio Code", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "\n\n\nHow to customize your Docsie portal by injecting your embedded Docsie code into Visual Studio Code.\n\nDocsie has a lot of customization capabilities. In this article i will guide you on the steps you need to take to get started on customizing your Docsie portal. Please keep in mind that i am not a professional developer, or designer and know that your tech team can use these tools to create beautifully fashioned Docsie portal far better then I can. This is merely a step by step guide on how to get them started!\n\n## STEP 1\n\nThe first step is to get your line of code. He is how it is done. Find your account on the top right corner where there are three dots and click it. It will take you to Docsie's settings dashboard.\n\n## STEP 2\n\nNext, click on 'Deployment' button on the left hand side.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_UNFgmrrV4LJRPPcLD/boo_OKQpsM12uk8DtYPzL/f551ad37-a3a0-78bb-f97a-1246d5d57899Snag_1113a5f7.png)\n\nOnce you are in the deployment settings now you the ability to create a knowledge portal via Docsie cloud, or to create a knowledge portal via your own companies website by summoning a line of code in which you can add to your HTML and begin the styling process. This is done simply by clicking 'Configure a new deployment +'\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_66sDikYE16JfYewXU/boo_OKQpsM12uk8DtYPzL/4a8b6dd2-03d2-5d7a-837d-e3afdbe66900Snag_11161d31.png)\n\n## STEP 3\n\nNext click on the tab that says 'Custom deployment' type your website within 'Deployment URL' and then click 'Create web portal'.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_6CGgetG9GizkqY87p/boo_OKQpsM12uk8DtYPzL/4b102fcb-a424-8966-1f92-59b56e14241dimage.png)\n\nOnce that is done, make sure to scroll down and find your portal at the bottom of the list of portals and then click 'Get deployment script.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_el02yIrEUA3rf28CG/boo_OKQpsM12uk8DtYPzL/a64fc5d5-4e2c-9c6a-8325-6ed88a291db3Snag_1119813c.png)\n\n\n\n## STEP 4\n\nNow copy your script and lets jump onto Visual Studio Code!\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_a3ExYoQ3yZSLnkf4y/boo_OKQpsM12uk8DtYPzL/1a26f697-45e9-b0c4-53d2-8ad808b8d49fSnag_111a44da.png)\n\nIf you need more information about how to get the Embedded code from your Docsie check out my blog about publishing your documentation with your embedded code[ here.](https://www.docsie.io/blog/articles/publishing-product-documentation-with-docsie/)\n\nNow, within Visual Studio Code create a file (unless you have a file ready) for index.html, index.css. and index.js. Once that is done open your HTML and paste your code within the body of your html (under the tag).\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ss2981O27UrVWVfrx/boo_OKQpsM12uk8DtYPzL/64bda798-9915-3b7b-274f-dc707b9118a2Snag_111c041e.png)\n\n## STEP 5\n\nNow for step 5 we need to create a 'Basic style'.\n\nYou can find more information about how to apply basic styling to your Docsie portals via our link here [https://help.docsie.io/?doc=/publish-documentation-portal/docsie-styling-guide/base-style/](https://help.docsie.io/?doc=/publish-documentation-portal/docsie-styling-guide/base-style/)\n\nFor my example I added this to my HTML. and as you can see I added a company name link and I did some mild CSS to alter them.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_xg25e1fVbKEZbjJYl/boo_OKQpsM12uk8DtYPzL/a49b8d34-7911-10aa-741a-781224f57212Snag_1122dccd.png)\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_fRoPLO0Df6JhTcf2h/boo_OKQpsM12uk8DtYPzL/7c668c24-8d5e-8fdf-5b2a-ad93de3b313cSnag_11238581.png)\n\nMy results look very basic, but I wanted you to see the potential that your tech team can do to spice up Docsie knowledge portals and create portals that match your brands look and feel. Keep in mind that you may have a different style, and colors; in fact in most cases our users put their logo which is embedded with their website links, they add navigations bars on top so that their Docsie knowledge portal fit seamlessly and naturally onto their company websites and match the environment and CSS of their current sites.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_StvlIomWiDjQ8wV0h/boo_OKQpsM12uk8DtYPzL/e02de6be-1990-cbe1-7078-4e477ec4a6d9Snag_112473e8.png)\n\n## STEP 6\n\nThen the last step I did was add some styling changes via this text here:\n\n```\n \n\n```\nI pasted it below the last div tag of the \u2018basic style\u2019.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ORs7jTN5WvXJ7VkuB/boo_OKQpsM12uk8DtYPzL/4cc0127b-2bca-4d38-3040-864b8f5054fdSnag_112741dd.png)\n\nAnd the results for my very basic style changes were this:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_uCSLHwdeVry8finx8/boo_OKQpsM12uk8DtYPzL/82ffd090-9575-e89b-b0ed-16f4af08a405Snag_1127954c.png)\n\nNow that you have all the tools at your disposal, give it a try yourself, and see how it feels to change things around and create beautiful knowledge portals that you can be proud of! I am 100% certain that your knowledge portals will look way fancier then mine! :) So give it a try and most importantly have fun with it!\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_CpPowdXkrOwKQdfrm/boo_XGfvRm3TVTFbV6HET/ffca5279-38f8-4a45-6b72-6b0097b8ac0eUntitled_1_min_1_2_3_4_5_6_7_8_9.jpg", "summary": "How to customize your Docsie portal by injecting your embedded Docsie code into Visual Studio Code.\n\n", "publish_date": "July 05, 2021", "categories": ["Product Documentation", "Documentation Portals", "Product Documentation Tutorials", "Knowledge Portal Design"], "status": 1, "path": "/blog/articles/how-to-customize-your-docsie-portal-by-injecting-your-embedded-docsie-code-into-visual-studio-code", "slug": "how-to-customize-your-docsie-portal-by-injecting-your-embedded-docsie-code-into-visual-studio-code", "previous": {"link": "../create-product-documentation-now-for-a-customer-centric-competitive-advantage", "title": "Create Product Documentation Now for a Customer-Centric Competitive Advantage"}, "next": {"link": "../7-golden-rules-to-successfully-approach-customer-feedback", "title": "7 Golden Rules To Successfully Approach Customer Feedback"}}, {"title": "Create Product Documentation Now for a Customer-Centric Competitive Advantage", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C!", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "As a first port of call, any business selling products should ask how they can create product documentation. Documentation itself is a priceless tool, enabling businesses to share targeted knowledge with their customer base. When a business excels at knowledge sharing via digital documentation, it drives a significant customer-centric competitive advantage.\n\nConsider any existing marketing or sales materials your business uses. These materials are non-authoritative and purpose-built to promote your products, and your customers know this. Contrarily, product documentation acts as a showcase for your product and its underlying features. It warms up cold leads in the sales funnel and facilitates cross- or up-selling of your extended product portfolio. Simply put, product documentation gives your brand authority, instilling trust in prospective and persistent customers alike.\n\nThis is proven by an IEEE study which highlights how product documentation satisfaction directly correlates with perceived product quality. The better the documentation, the more convinced your customers will be of product quality!\n\nDo you have product documentation already? Either way, let us explore how to showcase the awesomeness that is your product using product documentation!\n\n## Product Documentation Formats\n\nDepending on the complexity of your product, it may be worthwhile using a specific product documentation format:\n\n\n\n### 1. **All-In-One Product Documentation**\n\nAll-in-one product documentation is suited to companies that sell products with low complexity. Much like the Yellow Pages (used to) have every local phone number, all of the information for your product is contained within a single document.\nIf you have no product documentation, an all-in-one user guide will merely suffice short-term. As your product grows in scale and complexity, this format will likely become unsustainable. This is a prime example of putting all your product eggs in one documentation basket; what happens when the basket is full or breaks?\n\n\n\n### 2. **Self-Service Knowledge Portals**\n\nAnyone who works in customer service will know that self-service knowledge portals offer immense value to the business. Customers agree, with 89% of surveyed customers in the US expecting a knowledge portal to be available. In laypersons terms, this means customers want access to structured digital product documentation with search functionality. Without it, your customer service team will be inundated with simple low-level product questions.\n\nWhen using this format, product documentation writers should structure content for readability. Short, concise answers beat long-winded explanations, and frequently asked questions (FAQs) should be front and center on the knowledge portal homepage.\n\n\n\n### 3. **Contextual Product Documentation**\n\nTo maximize customer satisfaction, industry leaders go one step further than a knowledge portal. Contextual product documentation involves integrating knowledge directly within your product. When a user loads the settings menu for the first time, contextual documentation could provide a step-by-step walkthrough detailing each function. Alternatively, a knowledge portal could be embedded in the sidebar of your page, enabling knowledge searching without any extra clicks.\n\nContextual product documentation does take time to develop, but the benefits far outweigh the costs. This Forrester study shows how 73% of respondents think valuing customer time is critical for good customer service. Contextual help does value customer time. It eliminates clicks and provides immediate knowledge; helping customers start doing more in less time.\n\n\n\n## Build Your Customer-Centric Competitive Advantage in Docsie\n\nWhether you have existing documentation, or no documentation at all, Docsie is a great place to get started! Docsie offers customer-centric collaboration, extensive embedding, tailored translations, and powerful publishing \u2013 all at your fingertips.\n\n### Understand Customers by Facilitating Feedback \n\nUnderstanding breeds empathy, and understanding your customer base breeds awareness of their needs. To understand, you need data.\n\nDocsie enables customers to write feedback on documentation, and collects this data via Docsie Vocally. Here you will find comments on your docs, a rating from the reader, and a video recording showing exactly what the reader was looking at.\n\nData leads to insight, and insights guide action. Use Docsie Vocally to elucidate customer feedback and maximize the value of your documentation.\n\n[Vocally by Docsie](https://help.docsie.io/jsfiddle.net?doc=/using-docsie/quick-start/#header-three-dcdes)\n\n![Docsie Vocally Feedback Form](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/hfqdsijgxnujiyvnbfdo \"Docsie Vocally Feedback Form\")\n\n### Structuring Your Knowledge Portal\n\nA knowledge portal is only useful when it\u2019s structured for easy navigation. Docsie provides structure using Books, Shelves, Workspaces, and content blocks.\n\nAs an example, a \u2018Getting Started\u2019 Book could sit on the \u2018First Time Setup\u2019 Shelf. This is contained within the \u2018My Product Name\u2019 Workspace. You could have another \u2018Administration\u2019 Shelf in the same Workspace, with a Book named \u2018User Management\u2019. By structuring your documentation using these Docsie features, readers can easily scan through and search for relevant information. Add as many Books and Shelves as you need; the sky is the limit!\n\nFinally, why publish text-only documentation when you can enrich it with Docsie content blocks? Move your customers with moving, interactive elements on the page! Along with standard text editor formatting like headers, lists, and bullet points, Docsie Editor allows for extended tooltips, image or video integration, and iFrame script embedding.\n\n![Docsie Editor Toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/xiwdhdxekaikfcgveihi \"Docsie Editor Toolbar\")\n\n![Docsie Shelves and Books in a Workspace](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/fsatbpedsecqafstgwch \"Docsie Shelves and Books in a Workspace\")\n\n[What is Docsie Editor](https://help.docsie.io/?doc=/using-docsie/docsie-editor/adding-media/#section-header-two-ee89i)\n\n### Centralize Your Docs and Perfect the Art of Publishing\n\nWith large quantities of documentation, decentralization can lead to disaster. By centralizing your documentation, employees can craft and edit content with ease. More importantly, this also helps with publishing.\n\nDocsie centralizes documentation for ease of access using Workspaces. An entire Workspace, or individual Shelves and Books in said Workspace, can be published with two clicks. These documents are stored and hosted using Docsie servers, offering high availability and reliability for peace of mind. When your writers make changes, they will automatically propagate to your live Docsie knowledge portal. Advanced users can optionally self-host, enabling greater branding customization and more technical page element integrations.\n\n![A live view of a Docsie Portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/ztrwbdcjznqcqkgofnhz \"A live view of a Docsie Portal\")\n\nAs part of publishing, versioning allows for \u2018evergreen\u2019 documentation that changes as your product changes. When you update your product from version 1 to version 2, your docs will follow illustrating any changes. Customers can learn about new features thanks to this, and even refer back to older documentation if they use or need an older release of your product.\n\n![Publish Books and Shelves context menu in Docsie](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/fgzcadbebafclhvtrhvf \"Publish Books and Shelves context menu in Docsie\")\n\n![Version picker on a live Docsie Portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/vuddxclgluvcgtupojou \"Version picker on a live Docsie Portal\")\n\n### Contextual Documentation Enriches the Customer Experience\n\nHave you ever used a product, only to open a new tab and search for how to use that product? That product lacks contextual documentation, and it made you do extra work to figure it all out\u2026 not good!\n\nDocsie users can leverage [TourGuide.js](https://github.com/LikaloLLC/tourguide.js/) to offer guided tours to customers, all without leaving the main product dashboard. The result is akin to an integrated knowledge portal, overlaying within your product and sharing contextual advice to get users up to speed faster.\n\n![TourGuide.js example walkthrough](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/ebcdkxsfhzumealctwgl \"TourGuide.js example walkthrough\")", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_EXThNygmYp0Mmpk4M/boo_XGfvRm3TVTFbV6HET/06cd6fa0-e3a4-3bb5-0a91-15dab27628cfUntitled_1_min_1_2_3_4_5_6_7_8.jpg", "summary": "Build your customer-centric competitive advantage with great product documentation", "publish_date": "July 02, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/create-product-documentation-now-for-a-customer-centric-competitive-advantage", "slug": "create-product-documentation-now-for-a-customer-centric-competitive-advantage", "previous": {"link": "../confused-about-product-and-software-documentation-don-t-worry-they-re-one-in-the-same", "title": "Confused About Product and Software Documentation? Don't Worry, They're One in the Same!"}, "next": {"link": "../how-to-customize-your-docsie-portal-by-injecting-your-embedded-docsie-code-into-visual-studio-code", "title": "How to customize your Docsie portal by injecting your embedded Docsie code into Visual Studio Code"}}, {"title": "Confused About Product and Software Documentation? Don't Worry, They're One in the Same!", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C.", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "Product teams and software teams both share a common bugbear: documentation.\n\nProduct documentation refers to user-facing manuals and guides which explain the workflow and user interface of a product. How can the average user be productive with this product? In this sense, product documentation could be used for software products.\n\nSoftware documentation refers to the underlying technologies, prerequisites, and configurable attributes of a software product. How do IT administrators configure, monitor, host, and deploy the software product for users? This type of documentation is important, especially when multiple versions or branches are added into the mix.\n\nIn a sense, product documentation is like teaching someone how to drive a car. The wheel turns the car, the accelerator pedal moves the car, the brake pedal stops the car. Software documentation teaches someone how the car works. The wheel is connected to the front axle which turns the front tires to alter the course of travel; the accelerator increases airflow to the engine which draws in more fuel, generating torque and horsepower.\n\nBoth documentation types are important. One educates users, and one educates administrators and developers. It\u2019s great showing people how to drive a car, but if nobody knows how the car works, what happens when the car breaks down?\n\n## Minor Differences Between Product and Software Documentation\n\nThere are minor differences to be aware of with product and software documentation:\n\n### Software and Product Documentation: Target Audience and Persona\n\nProduct documentation caters to a single audience; the user. It assumes the user has no technical knowledge, communicating in plain English with minimal jargon. Much like a technical apprenticeship versus a university degree, it educates people on how to do things, with less focus on theoretical or conceptual knowledge.\n\nSoftware documentation is targeted to IT administrators, engineers, and developers. It covers the design and architecture of software, command line setup instructions, API and integration support, data management and reporting, network topology \u2013 basically the cogs that make the machine work. These documents form a single-source-of-truth (SSOT) that IT personnel can refer to when monitoring and troubleshooting the software application.\n\n### Software and Product Documentation: Update Frequencies\n\nSoftware documentation must be consistently updated as new commits are merged into the main release channel. The software documentation must highlight new functions and commands, and deprecate old features. New or changing dependencies should be documented, and feature support across all target platforms should be clarified \u2013 such as one feature working on Windows, but not Linux.\n\nProduct documentation only needs updating when underlying software edits trigger a change in workflow or usability. A developer changes the code for a payment gateway, but the payment process for users stays the same, so no updates are needed.\n\nThis shows a natural hierarchy for software product documentation. Technical software documentation forms the foundation, and subsequent product documentation is based on this foundation. Therefore, the focus should be on making great software documentation, as it breeds even greater product documentation.\n\n\n\n## Example Formatting Frameworks for Product and Software Documentation\n\nA piece of product documentation could follow this framework:\n\n* *Product Name*\n\n* *Overview of Product Purpose*\n\n* *Setup Guide*\n\n* *Feature 1 Explanation and Images*\n\n* *Feature 2 Explanation and Images*\n\n* *Customer Support Links*\n\n\n\nSimilarly, a piece of software documentation could follow this framework:\n\n* *Software Name*\n\n* *Overview of Software Purpose*\n\n* *Software Dependencies*\n\n* *Installation Guide*\n\n* *Function 1 Explanation and Images*\n\n* *Function 2 Explanation and Images*\n\n* *Technical Support Links*\n\n\n\nClearly, these two documentation types are closely related to each other and follow a similar structure. This means that product and software teams have a lot to learn from one another, and a lot of potential when working collaboratively on documentation.\n\n## Product and Software Documentation Teams Can Complement Each Other\n\nThere are stark similarities between product and software documentation. This presents the question: can product and software teams work together?\n\nYes, they can, and they should!\n\nSoftware teams understand the technical jargon and underlying technologies. Product teams understand what users see, want, and need; the user experience. Software documentation writers can provide detailed technical information, and product documentation writers can dilute the technical details for consumption by a layperson audience.\n\nImagine trying to explain something in laypersons terms, without having the high-level understanding needed to formulate something a layperson would understand. That is what happens when product documentation is created before software documentation.\n\nWhat is quantum mechanics? Schrodinger\u2019s cat is probably the first thought in your head! But what does quantum mechanics have to do with cats? To the user, it\u2019s not important. To a physicist, it means everything.\n\n## Start With Software Documentation, End With Better Product Documentation in Docsie\n\nTo conclude, there are many benefits when using software documentation as a template for subsequent product documentation. Software documentation should act as a single-source-of-truth for IT personnel and product documentation writers. After it is written, product documentation writers will have the clarity and understanding to simplify and share user-friendly knowledge with customers, with technical guidance for proofreading and quality assurance.\n\nSimply, by starting with great software documentation, your writers can craft even better product documentation!\n\nStart crafting documentation that helps your customers do more. Sign up for [our Startup plan ](https://www.docsie.io/pricing/)[(](https://www.docsie.io/pricing/)[forever fre](https://www.docsie.io/pricing/)[e!)](https://www.docsie.io/pricing/) and deliver documentation delight with Docsie!\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_8u1IHPWdXtaf36dvD/boo_XGfvRm3TVTFbV6HET/c9fdef8a-f552-4e5e-d7f1-272c0ec2501eUntitled_1_min_1_2_3_4_5_6_7.jpg", "summary": "Software and Product documentation may look different at first glance, but they share more similarities than you think!", "publish_date": "July 02, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices", "Technical Writing", "API Documentation", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/confused-about-product-and-software-documentation-don-t-worry-they-re-one-in-the-same", "slug": "confused-about-product-and-software-documentation-don-t-worry-they-re-one-in-the-same", "previous": {"link": "../publishing-product-documentation-with-docsie", "title": "Publishing Product Documentation With Docsie"}, "next": {"link": "../create-product-documentation-now-for-a-customer-centric-competitive-advantage", "title": "Create Product Documentation Now for a Customer-Centric Competitive Advantage"}}, {"title": "Publishing Product Documentation With Docsie", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "\n\nHi Everyone!\n\nOn my last video I spoke about how to create product documentation and edit your product documentation. Also I showed you how to embed videos, pictures, media as well as code so that you can create product documentation so that you can further educate your customers about your technical platforms and solutions.\n\nNow I wanted to take a deep dive in Docsie product documentation platform and show you how to create software documentation simple and easily.\n\nHere is a quick tutorial on how to explain how to publish with Docsie.\n\nPublishing with Docsie\u2019s knowledge portal can be done in a few ways. In this video I explain how to publish with Docsie\u2019s knowledge portals, books, shelves or articles with one simple line of code.\n\nIn this example I wanted to publish this specific book called 'Writing your first Django app, part 2'\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_vghRPvDGV9FcXW5sq/boo_IPAeUSAJvs2JsOCoT/8baf35b2-88ce-eb21-1eca-e13454c076beimage.png)\n\n\n\nAs you can see in my current already created software documentation I have written a version called 'Brand new portal that I am working on\" and if you click on the 'pencil' tool near it you have the option of making your published portal 'active' or 'primary' or turning these features off. which is awesome because that means you and your team can write your or update your documentation and not have it visible to your customers or clients until you are ready to have it published your created product documentation in production on your website:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Wpue5g2itHdkeHQWH/boo_IPAeUSAJvs2JsOCoT/e1957632-a49c-efea-8206-7ea31886a8dcimage.png)\n\nThat that I you are ready to publish its time to deploy your documentation! This is done easily by first clicking on the three dots at the top right corner of the Docsie platform, and then clicking on your account:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Vyh10Vht9p5HgACri/boo_IPAeUSAJvs2JsOCoT/cc784b29-8edd-ade4-807c-cb6a30b61998image.png)\n\nOnce you are on your Profile and settings page, click the tab entitled \"Deployments'. this will bring you to the deployment page and help you get set up on creating your embedder code that will be placed upon your website.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_FOdT3hJo8ygjq6lYH/boo_IPAeUSAJvs2JsOCoT/ed142930-2a7b-b56c-0ccf-3183c6191179image.png)\n\nNow click \"Configure a new deployment +\" \n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_vbyck51UPHrWOVomu/boo_IPAeUSAJvs2JsOCoT/c3affc72-9cdd-b8ee-4c51-5798f54e5688image.png)\n\n\n\nGreat! Now that you have access to the dashboard all you need to do is deploy a custom domain this is done easy by opening the \"Deploy a domain: tab bar and clicking 'custom deployment'\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Xlx7uCVpKiy3TJbaI/boo_IPAeUSAJvs2JsOCoT/30f5281a-702a-9bd4-a926-9440f1aaef22image.png)\n\nNow the next two steps are simple: \n\n1. The first step is to type in your domain (and remember to use http:// or https:// before writing your domain name)\n\n2. the second step is to pick what you want to publish, you have the choice to publish, a Book or an entire Shelf. In this example I am publishing a book entailed: 'Writing your first Django app, part 2'\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Tac6kZ9pjFovGo8Ut/boo_IPAeUSAJvs2JsOCoT/2d5ad6d7-27fc-c487-f6bc-b97d7f1be44aimage.png)\n\nGreat! Now the last step is before getting our code is to click \"+More Options\"\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_OrYP2ugvhlurWxfbJ/boo_IPAeUSAJvs2JsOCoT/390a98c1-f554-9ae3-7e09-8faed42d93a2image.png)\n\n\n\nNow you can use our various plugins, features and other documentation options to spice up your knowledge portal and make it more handy for your users. These features, plugins and product documentation tools are quite nifty and make your knowledge portals more robust.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Wy76iK9zPT84NoPdu/boo_IPAeUSAJvs2JsOCoT/ed41417e-41dc-cffc-161a-4ffa182d3796image.png)\n\nnote: you can change these additional features and plugins and other product documentation tools any time. \n\nOnce that's done click 'Create web portal'.\n\nNow scroll down to the bottom and click \"+ Get deployment script\"\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Lv7JtNkP26EPzxBTw/boo_IPAeUSAJvs2JsOCoT/6196219b-ddb3-55b8-d15f-3b08276ebbc2image.png)\n\nAnd copy your script and paste it into your HTML:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_C7q3zLB0gXrf4HObS/boo_IPAeUSAJvs2JsOCoT/550abafc-23f2-e1f3-138a-7435eca30e4fimage.png)\n\nNow that you have access to your script you can spice things up with our CSS user guide, it will help you create a stylish Docsie knowledge portal that matches your brands looks and feel. Please review our styling user guide in this link here: [Docsie's styling Guide](https://help.docsie.io/?doc=/publish-documentation-portal/docsie-styling-guide/base-style/)\n\nI hope you enjoyed this tutorial, please stay tuned for more Docsie tutorials in the near future!\n\nIf you have any questions about how Docsie can help and want us to show you a demo of our tools please feel free to [Click Here](https://www.docsie.io/demo/) to book a demo with us.\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_ne5sM8Y7ZPKSDxsue/boo_XGfvRm3TVTFbV6HET/f1f08434-4c1e-8167-48de-5bbe92935a4eUntitled_1_min_1_2_3_4_5_6.jpg", "summary": "This is an explainer on how to publish your product documentation with one line of code using Docsie", "publish_date": "June 30, 2021", "categories": ["Product Documentation", "AI", "Product Management", "Documentation Portals", "Technical Writing"], "status": 1, "path": "/blog/articles/publishing-product-documentation-with-docsie", "slug": "publishing-product-documentation-with-docsie", "previous": {"link": "../the-ultimate-training-manual-template-guide-in-2023", "title": "The Ultimate Training Manual Template Guide in 2023"}, "next": {"link": "../confused-about-product-and-software-documentation-don-t-worry-they-re-one-in-the-same", "title": "Confused About Product and Software Documentation? Don't Worry, They're One in the Same!"}}, {"title": "The Ultimate Training Manual Template Guide in 2023", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Are you in charge of educating and training your coworkers, clients, or new hires? If that's the case, keep reading.\n\nIt can be difficult to share and educate others. Especially if you don't have a good example for a training manual template to get you started quickly. In this article, I'll show you how to increase productivity and decrease downtime by using Docsie to create a simple training manual template and sharing it with your team.\n\n## Creating an Effective Training Manual Template: Key Steps\n\n1. Identify your target audience and training needs\n2. Outline the structure and content of the manual\n3. Develop clear, concise training materials\n4. Include visual aids (diagrams, screenshots, videos)\n5. Create interactive elements (quizzes, exercises)\n6. Implement a user-friendly design and layout\n7. Review and test the manual with potential users\n8. Gather and incorporate feedback\n9. Regularly update and maintain the content\n\n## Benefits of a well-designed training manual:\n\n- Improved employee onboarding\n- Consistent training across the organization\n- Increased productivity and efficiency\n- Reduced training costs\n- Better employee engagement and retention\n\nA comprehensive training manual template serves as a valuable resource for both trainers and trainees, ensuring effective knowledge transfer and skill development.\n\nA comprehensive training manual template serves as a valuable resource for both trainers and trainees, ensuring effective knowledge transfer and skill development.\n\n## Step 1: Create an account with Docsie (it's free).\n\n##\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_wX9JoNbS1HNZqB1vU/boo_WxwzJSt3rqWegFPsx/964e0589-ee96-b0fb-6fdd-d760b5e81f53image.png)\n\nDocsie is a simple training manual development tool that provides companies with reusable templates to help them develop better training manuals. To get started, it's completely free, and you can build your first training manual in under 10 minutes. Once you are signed up we can begin to explain how to write a training manual through Docsie.\n\n\n\n## Step 2: Create a book to make an awesome basic training manual template.\n\nDocsie is based on the concept of books and shelves, with books serving essentially as instructional manuals and shelves serving as departments and knowledge base hubs.\n\nAssume you're a busy sales team with a need to have all of your outbound training materials in one place. You may use Docsie to organize and categorize your training manuals using sets. You can then invite the rest of the training team to collaborate and build better training manuals together once you're ready.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_qd5uDhTnzIv7i7usI/boo_WxwzJSt3rqWegFPsx/eeee9ae3-949a-4a68-ff86-1774bdad3340image.png)\n\n## Step 3 - Define training instructions\n\nThis is where you'll identify the training categories and pathways you'll need to create to order to educate your target audience.\n\nKeep in mind that this guide assumes that you already know who your target audience is; this guide's aim is to show you how to easily build content for your instructional training manual.\n\nConsider a sales force. It has beginner and advanced sales tracks for a variety of positions, including SDRs (Sales Growth Representatives), Account Executives, Customer Success Representatives, and so on. The positions can have different names and responsibilities depending on the nature of your sales company, but they all require training manuals and a traceable way to share information.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_G26esoODDFXA7gBlw/boo_WxwzJSt3rqWegFPsx/0bbdb8bd-8fa4-5057-8bb2-4816e06b647aimage.png)\n\nAs a result, once you've identified your training tracks, you can start interviewing experts in those positions to help you determine the content for those tracks. As an example, you could interview an account executive to learn more about how they work.\n\nOnce you know their everyday routine, practices and duties you'll construct a process diagram that details the tasks of that specific job, giving you a clear picture of those responsibilities.\n\nYou'll then break down those duties into actionable steps by stage/seniority, which will make creating a training manual a breeze because you will know what and how to write a manual for your specific team.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_h2VzPUoPrfLAgyWSZ/boo_WxwzJSt3rqWegFPsx/426f2d7b-d360-d8d2-3042-01b6797217c2image.png)\n\nOnce you have completed gathering enough information, you can use it to develop your training material using a training manual template.\n\n\n\n## Step 4: Develop training materials\n\nFollowing the outline and road map you drew up for yourself in the previous steps, and armed with the information gathered from your team. You will begin to fill your training and instruction manual template prototype with content, stage by stage, gradually expanding each stage to help your trainees develop a proper training base.\n\n\nDifferent articles can devise different steps in Docsie to illustrates in training manuals. There are many great tools that work together with Docsie to help you easily build amazing manuals.\n\n\n\n## Amazing tools\n\nThere are many amazing tools you can use to help you gain the cutting edge over the creation of your training manuals and help you on the path to developing and filling in your instruction manual template.\n\n## Snag-It\n\n> Note: If you're a Mac user, in order to copy and paste the image into Docsie using Shift, Command, and 4.\n\nSnag-it allows you to easily take a photo of your page's content and annotate it with a sleek and simple annotation tool.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_WB2ORmffxUjyz00Yq/boo_WxwzJSt3rqWegFPsx/95d5c0e9-15c6-6429-45c5-88ab34c2d9a6image.png)\n\n## Camtasia\n\nCamtasia will help you easily record how-to videos to improve the training experience and improve the effectiveness of your training manuals.\n\n\n\n## Docsie Guides\n\n\n\nUsing a simple chrome extension, you can use Docsie Guides to automatically record your training manuals as well as all of your training images with annotations. Docsie Guides will also assist you in creating non-coded guided tours to demonstrate how to use your product to consumers or new trainees.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_8ae41KnpRQi0C0u7t/boo_WxwzJSt3rqWegFPsx/9fbb3165-564b-a2c7-66db-1076080930a04ddd50e0_12bf_9027_3986_78792c015969Gifs_optimized.gif)\n\n## Step 5 - Publish your training manual and share it with your team\n\nYou must want to share your training material with your new trainees and/or customers now that you've developed it in Docsie. It's as easy as clicking publish and having it appear on a Docsie embedded page on your site.\n\nIf you want to limit access to all of your training material, you can do so easily in Docsie. You can also allocate a unique password to a particular trainee and revoke access at any time.\n\nWith only one line of code, you can also insert your training material directly into your company's intranet using Docsie.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_SReYm8UdA6cJ9A6PX/boo_WxwzJSt3rqWegFPsx/0323cf4c-d72e-5b5c-5e0f-fcf03d027ce4image.png)\n\n\n\n## Step 6: Collect feedback on your training manual and update it on Docsie.\n\nOnce you've released your training manual prototype, you're ready to go. You may want to learn how your trainees and/or customers communicate with your training manual and give them the chance to provide you with actionable feedback so you can better your job.\n\nThis is where you can use Vocally (a Docsie Extension) to collect video clips of your trainees' training experiences to better understand how they deal with your instruction manual template. You may also give them the option of providing input on their training experience, which will be categorized in Vocally manager.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_OqJHxdveDITl5by25/boo_WxwzJSt3rqWegFPsx/0a5ecb60-0b4b-1bf9-f1c6-d9a0a1357ca5image.png)\n\nYou can then use Vocally Manager, which is easily incorporated with your project monitoring software, to build actionable tasks for yourself to update and refine how you write a manual based on user feedback.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_TCiT6UQygjeRreFqY/boo_WxwzJSt3rqWegFPsx/b0696bf6-153e-b42a-4933-97fd097dd59eimage.png)\n\n## Step 7: Maintain and translate the material of your training manual.\n\nYou can now translate your instructional manual templates into multiple languages right on Docsie, and you can even communicate with experienced content translators who can help you update your content at a discounted rate.\n\nFurthermore, creating new versions of your training materials in Docsie is as easy as clicking a button as your training materials grow. As a result, you will not lose any more valuable training copies and will still have a point of reference to refer to.\n\n\n\n## Final Thoughts\n\n![](https://images.unsplash.com/photo-1543386650-2be9a18d2750?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDF8fGZpbmFsJTIwdGhvdWdodHN8ZW58MHx8fHwxNjIwMTU3MTg3&ixlib=rb-1.2.1&q=80&w=1080)\n\nDocsie can be used if you are serious about making excellent training manuals and use instructional manual templates. It will significantly simplify and improve the workflow of your training manual.\n\nInstructional manual templates play an important role in employee training by informing new employees about the organization and its procedures. Employees are maturing and learning new technologies, techniques, and processes.\n\nEmployees who aren't actively learning or who aren't knowledgeable about the devices, applications, equipment, or machinery used by their company may become disengaged at work.\n\nHowever, disengagement often leads to high employee turnover and poor work satisfaction. In the end, both the employers and employees suffer losses.\n\n\n\nNot to mention, there are statistics to back this up:\n\n\n\nWithin a year, 40% of workers with inadequate training quit their jobs.\n\nBecause of a lack of growth opportunities, 74 percent of workers feel they are not reaching their full potential at work.\n\nEmployees consider contributing financially to training in 72 percent of cases.\n\n\n\nAccording to 68 percent of employees, the company's most important agenda is growth and training.\n\nJust 13% of workers worldwide are engaged.\n\n\n\nEmployee disengagement costs the economy more than $500 billion each year.\n\nThe numbers, on the other hand, are endless. The problem is real. Employees want to grow and improve their skills in both traditional training and developmental opportunities.\n\n\n\nA great way for businesses to get started on this much-needed method is to create a fantastic company training guide or training manual.\n\n\n\nWe need to get down to the point and figure out what the most important aspects of a fantastic training manual would be and how to write a manual.\n\n\n\nIn 2017, 45 percent of learning hours in a typical company were created by online or even e-learning methods, according to the ATD (Association-for-Talent-Development-in-the-United-States). In comparison to 2015, this represents a 42 percent increase.\n\n\n\nThe ability to develop an instruction manual template is a natural skill that is necessary for business continuity and growth.", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_cUcNP3sxthYruGOPe/boo_XGfvRm3TVTFbV6HET/31d24913-2263-63d5-046f-0805d33f8b2aUntitled_1_min_1_2_3_4_5.jpg", "summary": "How leading organizations gain a competitive advantage by keeping their training manuals plain, succinct, and highly successful.", "publish_date": "May 04, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/the-ultimate-training-manual-template-guide-in-2023", "slug": "the-ultimate-training-manual-template-guide-in-2023", "previous": {"link": "../create-a-knowledge-base-that-does-actual-work-for-your-enterprise-and-customers", "title": "Create a Knowledge Base that Does Actual Work for Your Enterprise and Customers"}, "next": {"link": "../publishing-product-documentation-with-docsie", "title": "Publishing Product Documentation With Docsie"}}, {"title": "Create a Knowledge Base that Does Actual Work for Your Enterprise and Customers", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/fgdkkvoukhpdltavfjsp)\n\nImagine if you can take all of the valuable information that\u2019s scattered across your enterprise in emails, physical folders, shared drives and more, and put it into one easily, accessible location. And then, allow your employees and customers to leverage all of that information to their benefit.\n\nAt its most basic level, a knowledge base is a digital library of carefully curated information that can be stored, organized, searched, modified and shared. When viewed in the context of enterprise infrastructure, it\u2019s the epicenter of all of your enterprise\u2019s knowledge and one of the most frequent ways your stakeholders will experience or interact with your enterprise.\n\nThere is no question that in today\u2019s world, enterprises that want to function efficiently need a knowledge base. You just need to know what type of knowledge base you need and how to create it.\n\n\n\n### What Type of Knowledge Base Does Your Enterprise Need?\n\n**Employee Knowledge Base**\n\nAn internal knowledge base consolidates enterprise knowledge and the collective know-how of employees. It is a must-have if you want your employees to have access to the information that can help them do their jobs as seamlessly as possible. You can include any sort of information that has to be shared within your enterprise, such as:\n\n* Employee handbook\n\n* Product catalog\n\n* Best practices\n\n* HR policies\n\n* Onboarding training for new employees\n\nThe knowledge base should also promote collaboration between your employees, giving them the capability to pose questions and provide answers to one another. \u00a0\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/smkjimvctbbblpexslsg)\n\nWhy is this so important? There is no enterprise that doesn\u2019t benefit from its employees being more productive and more engaged.\n\n\n\n**Customer Knowledge Base**\n\nYou have to let your customers help themselves. Why? Because they want to. According to Gartner, [70% of customers](https://www.gartner.com/smarterwithgartner/rethink-customer-service-strategy-drive-self-service/) use a self-service channel at some time in their journey to a resolution.\u00a0\n\nAny content that can help customers understand and use your service or product should be included. This includes, but is not limited to:\n\n* How-to articles\n\n* FAQ sections\n\n* Glossaries\n\n* Case studies\n\n* Video tutorials\n\n* White papers\u00a0\n\nAn external or customer-facing knowledge base will not solve *every* issue your customers may have with your service or product, just the most common ones. So, whenever you begin to get the same question repeatedly from customers, save your customers and employees a lot of time and just put the answer in the knowledge base.\u00a0\n\n**Why Not Both?**\n\nYou may find that your enterprise will benefit most from a knowledge base that is a combination of the two. Of course, you wouldn\u2019t want all of the information on the knowledge base to be accessible to all users.\u00a0\n\nFor example, do your customers really need to know about how your enterprise\u2019s HR policies for addressing tardy workers? Even within the information posted for just employees, it may be necessary to limit some employees\u2019 access to certain parts of the knowledge base due to their job title or the department they work in. If you are working with the [right documentation platform](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/), this will be no problem because you\u2019ll be able to manage access to certain information by applying user [permissions](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/workspace-administration/managing-and-understanding-permissions/).\n\n\u00a0\n\n### Factors to Consider When Creating Your Knowledge Base\n\nCreating the knowledge base your enterprise needs isn\u2019t just something you can throw together, post online and expect to function as it should. It takes a bit of reflection, planning and *the right tools* to get it right. Take a look at some of the factors you should consider when developing a knowledge base.**\u00a0**\n\n**Enterprise Issues That Would Be Solved By a Knowledge Base.** Do your customers seem to ask the very same questions repeatedly, affecting employee productivity and customer satisfaction goals? Do your employees find it difficult to do their job because they have to search multiple places to locate the information they need?\n\n**The Core Content Elements of Your Knowledge Base.\u00a0**You should conduct a full content audit to determine exactly what type of content is floating around your enterprise, if the information is still accurate and what information is missing. And remember, the content will not make the impact you want if it's not in its best form, no matter how valuable the content is. \u00a0\u00a0\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/zrqneyzfqyphryogrgrz)\n\n**Organization and Structure of Topics and Articles.\u00a0**A knowledge base should be structured in a logical way and be consistent so that it is easy to navigate. Look to your brand so that the information your post into the knowledge base has the [same tone and visuals](https://www.docsie.io/documentation/styling_guide/).\u00a0\n\n**Metrics to Determine the Success of Your Knowledge Base.\u00a0**How else can you be sure that your knowledge base is doing what it is supposed to do? The metrics that you will use can vary, depending on the purpose of the knowledge base, but here are some examples want you may want to monitor:\n\n* Search activity, including search keywords\n\n* Content performance based on type, ratings, visits and page views\n\n* [Real-time actions of customers](https://www.docsie.io/gather_feedback/) on the knowledge base**\u00a0**\n\n**The Right Software to Create and Manage Your Knowledge Base.\u00a0**The documentation platform you use to develop your knowledge base should be able to scale along with your enterprise. It should have the functionalities to incorporate the features you want in your knowledge base. Let's take a brief look at [Docsie](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/).\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/jogqsbhmvygmrsltjagl)\n\n### Using Docsie to Create and Customize Your Knowledge Base\n\nDocsie is a dynamic documentation platform that unifies documentation creation, content management, and content integration into one seamless platform, making it easy for you to create and maintain a knowledge base. Look at how easy it can be:\u00a0\n\n* We mentioned earlier that collaboration should be a key function of an internal knowledge base. Docsie, provides a [built-in chat function](https://www.docsie.io/markdown_editor/) in its editor to encourage and improve collaboration between teams.\n\n* If your target audience is global, you can have your knowledge base content [translated automatically](https://www.docsie.io/self-writing-documentation/).\n\n* This is how easy it is to [publish](https://portals.docsie.io/docsie/docsie-documentation/publish-documentation-portal/): simply use one line of code to publish your knowledge base documentation to your enterprise website or app. That\u2019s it. Really.\n\n* Remember how we said that you should be able to analyze how your users interact with the knowledge base? With Docsie, you can also receive insights based on predictive documentation AI to enhance your documents to improve those interactions.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/evgertppxkcxediwezzy)\n\nIf you create an optimal knowledge base, your employees and customers will know that you have valuable information and that you believe that their access to that information is a priority. The knowledge base will serve as one of the faces of your enterprise, so it is worthwhile taking the effort and using the right software to ensure that it works.\n\n\u00a0\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_KfAcQH8fAoOJr0Ye9/boo_XGfvRm3TVTFbV6HET/6846ec79-8cb0-8ce6-93bd-17361ebe5ba2Untitled_1_min_1_2_3_4.jpg", "summary": "Imagine if you can take all of the valuable information that\u2019s scattered across your enterprise in emails, physical folders, shared drives and more, and put it into one easily, accessible location. And then, allow your employees and customers to leverage all of that information to their benefit.", "publish_date": "May 04, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices"], "status": 1, "path": "/blog/articles/create-a-knowledge-base-that-does-actual-work-for-your-enterprise-and-customers", "slug": "create-a-knowledge-base-that-does-actual-work-for-your-enterprise-and-customers", "previous": {"link": "../digital-documentation-best-practices-to-inform-and-inspire", "title": "Digital Documentation: Best Practices to Inform and Inspire"}, "next": {"link": "../the-ultimate-training-manual-template-guide-in-2023", "title": "The Ultimate Training Manual Template Guide in 2023"}}, {"title": "Digital Documentation: Best Practices to Inform and Inspire", "author_name": "Tal F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "**From Paper to Pixels**\n\nOnly a few decades ago, it seemed every business was using paper for documentation. Contracts, policies, meeting notes; everything was paper-based - being printed and passed around instead of attached and analyzed via email.\n\nAs technology became more advanced, businesses had more storage space for documentation, and the computer systems needed for employees to access these digital documents. This marks the start of a transition away from paper to pixels.\n\nThe modern world of digital documentation offers numerous benefits, but problems persist. Documentation is used to convey information, both to internal staff and external customers. This means that consistency of content, ease of access, and ease of management are essential. Contrarily, inconsistent, inaccessible and unmanageable digital documentation can reduce your businesses ability to effectively convey information.\n\nTo drive ease and consistency, enterprises should follow digital documentation best-practices. This encompasses the design, formatting, choice of file types, and governance of digital documentation.\n\nIn this eBook, we will discuss best-practices for digital documentation and the potential business impact of making these changes. Can better digital documentation drive revenue growth and attract customers? How can businesses transform their digital documentation to deliver better value to customers using a documentation management system, or DMS?\n\nLet us answer these questions!\n\nDigital Documentation Benefits\n==============================\n\nBefore we discuss the what and how of digital documentation best-practices, first we should understand the benefits of digital documentation:\n\n- **Ease of Management** -- Digital documentation is easier to manage than paper documents. Paper documentation requires space in the office for a filing cabinet, and requires manual archiving for each paper document. Digital document storage frees up office real estate, and simplifies management with search functionality and folder structures.\n\nAs detailed in this Software Advice study, office workers spend an average of six hours per week searching for paper documents. Additionally, office workers spend an average of eight hours per week creating reports from paper documents, with 94% saying that a document management system (DMS) makes this process easier.[[1]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn1)\n\n- **Ease of Access** - These digital documents can also be shared, virtually in real-time, via email or cloud storage. This negates the need for posting letters, eliminating postage or courier costs. It also increases the speed of response, as recipients no longer need to wait days for a letter to arrive. Furthermore, digital documentation can be deployed on your website or social media, improving ease of access for customers.\n\nDid you know that - according to Gartner - for every $1 spent on printing documents, another $6 is spent on handling and distributing these documents? Furthermore, half of all printed documents are thrown away within 24 hours.[[2]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn2)\n\n- **Security and Governance** -- Unless its hidden behind a lock and key, paper documentation is insecure. Anyone can read it, make a copy, and share as they see fit. Contrarily, digital documentation can be governed by role-based access controls (RBAC) to grant access only to those who need it.\n\nEven Governments are not immune to paper data breaches, with the US Department for Veterans Affairs attributing paper documentation as the reason for 98% of data breaches[[3]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn3).\n\n- **Environmental Benefits** -- People and businesses alike are searching for ways to reduce their environmental footprint. Digital documentation is one route they can take. According to Green America, paper consumption has risen by 400% in the last 40 years, with the industry accounting for 4% of global energy consumption[[4]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn4). By opting for digital documentation, businesses can reduce their paper usage to combat deforestation -- keeping trees alive to absorb carbon emissions and sustain animal habitats.\n\n**Best-Practices With Digital Documentation on Docsie**\n\nDigital documentation has the capacity to transform knowledge sharing, publishing, and marketing across the business. To tap into this potential, businesses should follow digital documentation best-practices:\n\nAlign Your DMS With Business Needs\n----------------------------------\n\nA document management system (DMS) is the foundation that helps businesses store and manage their documentation. After content is written, it is uploaded to a DMS for storage and distribution. A DMS centralizes documentation storage, providing a single source of knowledge for the entire business. This functions much like a digital library, categorizing documents by department or product, with search functionality to streamline knowledge sharing. From here, marketing and support teams can share documentation, publishing it on websites and social media, or in response to customer queries.\n\nDocsie is a DMS that simplifies the way your team does docs. Every business needs a way to store and share documentation, both so internal staff can learn about their job role, and customers can learn how to use your product or service. HR onboarding documents, product how-to guides, sales communication templates -- all of these items can be stored and published with the right DMS solution.\n\nWhat documentation currently exists on your products and services? Do your staff use templates and frameworks when communicating with customers? Can you easily store, internally share, and externally publish your documentation? Ask these questions when considering a DMS solution like Docsie, and ensure that your DMS is aligned with business needs.\n\nFocus on Compatibility\n----------------------\n\nDigital documentation can increase accessibility, but only when using highly-compatible file formats. This is important with downloadable documentation, as certain customers may be unable to open a file. It also applies to internal documentation, where one employee using PDF and another using DOCX may cause file format fragmentation -- prompting other employees to switch software packages, or convert to another format to make the file accessible.\n\nOpen file formats like docx, xlsx, and pptx for Microsoft Office, or the open document format (ODF) for OpenOffice are ideal for maximizing compatibility. Adobe PDF documents are common, but less compatible due to requiring a PDF viewer. Consider who will be accessing these documents, and store documentation in a format that caters to the widest possible user base.\n\nDocsie is a great option for broad document compatibility. When text is loaded into the Docsie Book Editor, it is stored in the open-source JavaScript Object Notation (JSON) file format. You can find more information on exporting documents, and how Docsie enables easy conversion into DOC, PDF, Markdown (MD) and HTML formats [here](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/docsie-editor/exporting-content/).\n\nActionable Feedback\n-------------------\n\nUser and employee feedback on documentation is vital. If documentation lacks information, contains incorrect information, or is simply hard to read -- readers will struggle to get any value from your documentation. Furthermore, feedback can help you improve existing documentation to provide more value to customers, driving business success through quality knowledge sharing.\n\nDocsie Vocally is an all-in-one feedback monitoring and response service. It allows readers to rank individual pieces of documentation on a scale of one to five, with comments to explain the reasons for their rating. Docsie Owners and Admins can read this feedback, gaining insight into the success and shortcomings of your documentation.\n\nSelf-service knowledge bases are designed to minimize support requirements, but this also means that customers are unlikely to persist with bad documentation -- instead searching for an alternative with competitors who provide better documentation. To tackle this problem, Docise Vocally will record user interactions as they read your documentation. This will highlight where they encountered a problem in a document, and what content is causing the problem. Writers can use this feedback to edit documentation and act on user feedback. Over time, this will improve the quality of documentation knowledge, empowering customers to help themselves.\n\nCustomer empowerment is a great way to attract new business, reduce costs, and retain customers. Around 67% of customers prefer self-service to speaking over the phone, according to Zendesk[[5]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn5). Forrester Research and Oracle also found that self-service can drive down support costs by $11 per call[[6]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn6). Finally, a study from Microsoft highlights how 90% of customers expect a self-service option[[7]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn7).\n\nSummarily, customers prefer and expect quality self-service, and providing this option can significantly reduce support costs. By creating a self-service knowledge base in Docsie, and improving documentation quality with feedback through Docsie Vocally - you can cater to evolving customer demands through digital documentation. Read more on Docsie Vocally [here](https://www.docsie.io/vocally/).\n\n**Document Versioning**\n\nParticularly with technology companies, new software or service versions can introduce problems with documentation. The new version may include different workflows to previous versions, or different terminology that may confuse users. Concurrently, new documentation may not apply to older versions of your services, creating knowledge gaps that have the potential to frustrate and drive away customers.\n\nThis is an important best-practice with digital documentation. Customers may need older versions of your software for compatibility with their hardware, or simply choose to not update to a new version. Thus, businesses should always cater to their user base regardless of the version number being used.\n\nDocsie tackles this problem with document versioning. When you update a document in Docsie, you can retain previous versions for redundancy purposes. Customers on version 2 of your service can select the right documentation, with customers on version 1 still having access to older documentation. This is called fragmentation; when your customer base is split across multiple versions of the same software. Docsie reduces the impact of fragmentation, ensuring knowledge is available no matter the version being used.\n\nDocument versioning ensures the right information is available when needed. It also helps with traceability, especially when multiple writers are working on the same piece of content. Versioning also reduces duplication, consolidating your documentation for ease of access.\n\nDoes your business regularly update its documentation? Are your customers struggling to find the right information for current and historic versions of your software and services? If so, it may be time to apply the best-practice of document versioning through a DMS like Docsie. You can find more information on Docise document versioning [here](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/docsie-editor/managing-versions/).\n\nWorkforce Documentation Habits\n------------------------------\n\nYour people create documentation, but they can also create problems with documentation. During the draft phase, writers may use different font sizes or types, or outdated iconography and artwork. These differences are easy to miss for employees that work with content every day, but customers are more likely to notice. The result is inconsistent documentation, driven by inconsistencies in the approach to content creation and publishing across your workforce.\n\nDocsie helps businesses tackle content inconsistency with the Docsie Documentation Hub. You can set a default font type and size, add company logos or artwork, and define CSS style sheet parameters for use on a company website or knowledge base. These choices will propagate from Docsie to any web page with Docsie embedded content, using the same colors, fonts and logos everywhere your content is published.\n\nThis simplifies content management and publishing workflows. Rather than editing individual pages, businesses can set a content design framework once in Docsie and apply those changes everywhere. This is known as centralized management or orchestration. The process of editing each document or page individually may seem doable for smaller content libraries, but this process will not scale efficiently as the library grows in breadth and depth.\n\nIn summary, Docsie works to futureproof your content management workflows by minimizing low-level administrative workloads. By starting with scale in mind, large content libraries can be managed with simplicity - setting content design frameworks once and deploying everywhere with Docsie. You can find out more about Docsie Customized Documentation Hubs using the Docsie Manager [here](https://www.docsie.io/docsie_manager/).\n\nCentralized Documentation Storage\n---------------------------------\n\nOn the topic of centralization, document storage locations can help or hinder management and publishing workflows. You may store documentation on an intranet or SharePoint site, in Dropbox or Google Drive, and on-premise or cloud storage partitions. Each option here works in isolation, but can cause chaos when used simultaneously.\n\nAn employee needs access to a document. The document is stored on a SharePoint site. The employee downloads it and saves it to their account storage partition. A business file synchronization tool uploads this to the cloud automatically. The employee sends the document via Slack to a colleague. That's four copies of the same document in circulation on your IT network, with decentralization across four different services or tools.\n\nDocsie tackles this decentralized chaos by centralizing documents in a single storage location. When you upload a document, Docsie places the document on a shelf. We refer to documents as books, with each shelf filling up with books to form a content library. Employees can log into Docsie to find all of your documentation, with filtering that delivers relevant documentation by department or seniority using role-based access controls (RBAC). From here, employees can publish documents directly to your website, edit documentation text, check different versions, and view feedback from customers or colleagues.\n\nNow, when an employee needs access to a document, all they have to do is open Docsie. They can search for documents, export in common file formats, and share direct links to Docsie books or shelves. For external users, they can be invited by Owners and Admins for direct access to authorized Docsie books and shelves, without compromising on security. It's like folders and files on a hard drive, but with a little Docsie magic! You can find out more about Docsie shelves and books [here](https://www.docsie.io/features/).\n\nDocument Governance Risk and Compliance\n---------------------------------------\n\nMost documentation will be created for the public domain. Still, some documentation may be confidential. This presents the need for governance risk and compliance (GRC) management. GRC policies can be used to govern access to confidential documents, control document permissions for writers and readers, and prevent accidental publication of documentation in the draft phase.\n\nDocsie uses role-based access controls (RBAC) to govern permissions on the platform. This is how Docsie helps businesses manage GRC workflows, by defining user roles and assigning permissions based on seniority or department. These roles include Viewer, Editor, Admin, and Owner. Viewers are granted read-only access to documents, with editors being granted read and write permissions. Admins can assign roles to manage who is allowed to read, write or both per book or per shelf. The Owner can manage every user and document in a Docsie organization, and is the only user role that can delete an entire organization. In this example, the organization could be Docsie, with shelves containing books on different functionalities in Docsie.\n\nIn conclusion, GRC is important for managing access to documentation. With too little access, employees will be unable to work on documentation. With too much access, employees may accidentally publish unfinished documentation, or gain access to confidential documents that are reserved for executives and managers. Docsie helps you strike a balance between access and security, making the platform suitable for storing any type of document.\n\nThis document is sensitive, how can I prevent unauthorized access? How can I give my team write permissions, while only giving other teams read-only access? A freelance writer needs permission to edit this document, how can I do that? If your business is asking these questions, Docsie has the answers! You can find more information on Docsie permissions management [here](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/workspace-administration/managing-and-understanding-permissions/).\n\nTeam Collaboration\n------------------\n\nContent is rarely crafted by a single person. When multiple writers are working on your documentation library, collaboration is critical.\n\nWhat processes do your employees follow when working on documentation? An example would be searching on a network drive for existing documents and downloading to a computer. Next, the writer may send a final draft via email to a colleague for further proofing. The approved draft may then be uploaded to a content management system (CMS) ready for publishing. Later in the day, someone notices a problem and sends an annotated version back to the writer via Slack. This workflow may work, but it can be simplified.\n\nDocsie reduces the number of tools you need with comprehensive team collaboration functionality. You can find documents in Docsie, write and edit, share changes with team members, chat and annotate, and publish to the internet without ever leaving the Docsie dashboard. This negates the need for downloading, uploading, emailing, and managing a CMS -- allowing you to simply manage your docs with Docsie! Team members can be tagged using @mention, chat conversations are isolated to each Docsie book, and external freelancers can be invited with ease for full team collaboration in any location.\n\nBy minimizing the number of tools required, employees can focus on creating content instead of switching between software. This expedites content creation workflows by minimizing wasted clicks, with comments and suggestions from colleagues being easily accessible in the right-hand toolbar. No more link sharing, no more outdated versions of documents, no more lost emails or chat messages -- everything to do with your docs is centralized in Docsie.\n\nApply Best-Practices to Your Docs With Docsie\n=============================================\n\nAs we move from paper to pixels, good documentation management is vital. By applying these best-practices to digital documentation, businesses can create and share knowledge that offers real value to customers while streamlining content workflows and reducing costs. The only question is -- how do you apply these best-practices?\n\nThat's where Docsie comes in. Docsie is founded on these documentation best-practices, applying them automatically to streamline content creation, management, and publishing workflows. The platform is designed to work with all kinds of documentation, closely aligning with typical business DMS requirements. During import and export, Docsie documentation uses open and compatible file formats to increase accessibility. Businesses can read and act on customer documentation feedback using Docsie Vocally, improving the quality of knowledge and reducing content errors. Document versioning allows you to retain historic versions for information-redundancy. Branding and content design frameworks can be set once and applied everywhere with the Customized Documentation Hub. Everything is stored in one location -- the Docsie Portal -- so employees can quickly find a document rather than searching their computer, cloud drive, or email. Permissions can be set to manage GRC, preventing unauthorized access to sensitive documents. Finally, colleagues can chat, share, link, attach, and grant access to contractors for centralized team collaboration on Docsie.\n\nCreate documentation that your customers will love, without the complexity. If your business is looking for a DMS solution, consider giving Docsie a try! Simply [get in touch](https://www.docsie.io/discovery_call/) with our sales team, who will gladly walk you through a 15-minute demo of the Docsie platform.\n\n* * * * *\n\n[[1]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref1) \n\n[[2]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref2) \n\n[[3]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref3) \n\n[[4]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref4) \n\n[[5]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref5) \n\n[[6]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref6) \n\n[[7]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref7) ", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_CyJ5sS8EsPJjSyzVM/boo_XGfvRm3TVTFbV6HET/15dbc833-2f7c-b5eb-343a-b5cedcd027abUntitled_1_min_1_2_3.jpg", "summary": "To drive ease and consistency, enterprises should follow digital documentation best-practices. This encompasses the design, formatting, choice of file types, and governance of digital documentation.", "publish_date": "May 04, 2021", "categories": ["Product Documentation", "Best Practices"], "status": 1, "path": "/blog/articles/digital-documentation-best-practices-to-inform-and-inspire", "slug": "digital-documentation-best-practices-to-inform-and-inspire", "previous": {"link": "../how-to-create-a-user-guide-in-2023", "title": "How to Create a User Guide in 2023"}, "next": {"link": "../create-a-knowledge-base-that-does-actual-work-for-your-enterprise-and-customers", "title": "Create a Knowledge Base that Does Actual Work for Your Enterprise and Customers"}}, {"title": "How to Create a User Guide in 2023", "author_name": "Tal F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "###### Simple Step by Step Guide\n\nSo you finally decided to write a new user guide about your amazing product.\n\nWhat one comes to realize in 2021, is that creating a user guide is still mostly a manual process. You get the next best app to create your user guide and start putting together the content. \n\nSo how do you start, why do you start, why do you even need a user guide (duh...)? I will attempt to answer some of the common questions about user guide creation as well as guide you to help you with creating your first user guide in Docsie, but you can literally use any other tool... \n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_lqOAjT8rVqHqh8oj8/boo_occBcYZBFuyefSBLr/4291e8d4-6bd3-9c95-761d-7a53b35c66711_(1).png)\n\n\n\n## Reasons and Benefits to create a user guide\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_iZzj1WY3nNoP7oCen/boo_occBcYZBFuyefSBLr/61ddfa77-6229-1511-c6b1-c77b1d40b8069.png)\n\nThere are many reasons to create user guides. User guides are extremely useful and play a crucial role in the world of consumers, electronics, software programs and all facets of tangible or intangible products. User guides provide your users with simple, step by step instructions on how to use and/or assemble the products.\n\nYour customers need to be educated on the products that you are selling, services you are providing or methods and procedures that they must follow. They offer a step-by-step process in which your customers can learn how to use, and educate themselves on your product's different features and functions.\n\n### Creating proper user guides limits the legal liability of products:\n\nUser guides also limit liabilities of incorrect use of your products. A user guide is very handy for products that may cause potential injuries or even death as a result of not properly using or assembling the product. For example: high-voltage devices, fire generating devises and even lasers require extensive manuals to protect the customer from improper use.\n\n### Creating good user guides save time:\n\nGood quality user manuals share instructions on how-to-use your products which can save a lot of time to your technical team explaining things or sales teams doing demos. A lot of complicated software products require good technical user guides to help their customers learn how to use their products with the highest potential. Software\u2019s are normally bombarded by many features and having the right amount of user guides to fuel the customer with useful information\u2019s can help in the long run to retain customers and save time on explaining how various aspects of the software and complicated products are to be used.\n\n### Educating your customers on your products uses:\n\nEducating customers on technical products is very important. Without proper user guides your customers can be confused by a barrage of hidden features and not know how to use the full potential of the technical product. User guides allow for an easy process in which your customers can learn to engage in the various technical aspects of your product and feel comfortable for having a user guide handy when they need to delve deeper into your products. It will take the stress away from them trying to figure things out without formal written guidance. Also for dangerous-to-use products, user guides can provide warnings against misusing products in a dangerous manner.\n\n\n\n## What makes a great user guide\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_jripxf4mYymO4f3xy/boo_occBcYZBFuyefSBLr/fe45270c-c55d-dab5-f45c-363cc455ecb821.png)\n\n\n\nSo to start making a user guide you need to understand what problem you are trying to help solve for a specific customer. Making a user guide for everything about everything turns it into an incomprehensible mess that no one will understand including it's target audience. If you look at some of the best examples of user guides online, written by superstar companies like [Stripe](https://stripe.com/docs/payments?payments=popular) or [Slack](https://slack.com/intl/en-ca/help/categories/200111606-Using-Slack). You will notice a particular pattern. \n\n\n\n> Each user guide focuses on solving a particular problem. \n\n\n\nSo what should each guide do? It should focus on simple actions that your user can accomplish while following this guide. There is no need from complication. On the contrary, if you focus on addressing common simple action that helps your users solve common simple problems with your product, you will arrive at having a set of amazing user guides that your customers will love.\n\n\n\nSo let's look closely into a few users guides to understand what is a structure of an amazing user guide so we can take that as a reference point on how we can write an amazing user guide ourselves. \n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_R5PJ3qo7jkogbCKR3/boo_occBcYZBFuyefSBLr/ce19c948-7756-658f-003e-05a17c916e7cimage.png)\n\n\n\n\n\n\n\n## So what goes into a great user guide? \n\nLet's look into the the Managing Book guide above and come up with a few points of \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n## Organizing your user guides\n\n\n\n**Using Docsie to create user guides**\n\nDocsie has various tools and features that allows you to make awesome user guides. Firstly, lets take a look at how Docsie works. Docsie works under the premise of books and shelves and collections.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_8ASkXMSmGFUkhL3h8/boo_occBcYZBFuyefSBLr/e263c093-0b3e-b83b-bd9a-38f6cc305cb21.png)\n\nThe collections are used to isolate various books you want to show different type of customers. For example this collection is used to show Business Users only. This means that we selected only 3 books from the all of the books created to show these specific customers.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_4hX2usZ2Cfu8kxDGT/boo_occBcYZBFuyefSBLr/b69ec337-f114-7421-8222-ba3bf6c336e12.png)\n\nThis is useful when you have various different types of customers with who are using different tears of your products. This is done seamlessly on Docsie by clicking the three dots next to \u201cAll\u201d and pressing add.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_YGY3TUq04j0YUkBjB/boo_occBcYZBFuyefSBLr/c155b6fa-ad22-b5ca-1e6e-3df6b2293e7c3.png)\n\nOnce you are on Docsies Collection tool bar you can create the name of your collection and also pick what user guides you want in this specific collection. The reason why this is important is because different customers may need to know different user guides of your products and this tool allows you to only show the specific user guides they need to see.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_4ez4W22Q45oCMqyi6/boo_occBcYZBFuyefSBLr/dfc1562f-cbad-ea86-a55a-cc371063c2634.png)\n\nNow lets get started on writing your first user guide with Docsie, this is done with Docsies \u201cBook\u201d\n\nThink of a book as your user guide or manual. Within your opened book you will see the Editor, a place to create 'Articles' and Headers.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_6H3Y1e38RtMPPxwXp/boo_occBcYZBFuyefSBLr/ec59b894-5433-d849-0493-cd836dbe797a5.png)\n\nThe editor on top, the ability to create various version and languages on the top left corner and of course \u201cArticles and subheading sections to the left.\n\nThe editor is simple to use, it allows you to add videos, pictures and code with our simple to use drag and drop process. Also it allows you to stylize your contect as you see fit.\n\nArticles are really easy to create; just type in your title. In this case the type is \u201cWhat is Docsie\u201d but you can type in whatever you desire for the title of your User Guide.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_w2Fo0BuxXtGjFQuzx/boo_occBcYZBFuyefSBLr/42e5df8b-db8e-ec6a-6a70-dc0420c427376.png)\n\nTo create subsections in your user guides which will appear as 1.1,1.2..ext all you need to do is select the location of your text and set the text as \u2018Header\u201d this is done by clicking the H in the editor tab.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_OCwuils7ezubiAv8a/boo_occBcYZBFuyefSBLr/1dd88460-f856-79c7-96a9-e43c31fd5f217.png)\n\nDocsie also allows you to create various version and languages of your user guides. This is very useful and handy for localization and to talk about various alterations of your product user guides.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_vJFG764JBiJeDM4fU/boo_occBcYZBFuyefSBLr/a160f3ac-da2e-37bc-7133-a0172707c2828.png)\n\nOnce you have prepared your user guides, wrote them out, stylized them with photos which helped explain the various aspects of your products and features the next step is publishing.\n\n\n\n\n\n## To summarize, here are the Tips and Tricks for Creating a User Guide\n\nMost software and technical products are very complex and multi-faceted. To address this issue in creating a user guide for complex products it is a good idea to break the information and instruction down into smaller parts. Essentially creating various small user guides and compiling them into a user guide manual set-up\n\n\n\nYour customers are not familiar with your product and or service. The more technical your product the more descriptive your user guides should be in the creation stage. Vague words and phraseology will not be your friend in this process. Be as specific as possible so that your customer can comprehend even the more remedial aspects of your product.\n\n\n\nA picture is worth more than one thousand words. This is true, especially or user guides and manuals. This step is highly neglected by most companies, but having the right photos or snapshots of your product features and aspects of your product while explaining them on your user guides is very important. That way your customer can understand what aspects of your product you are referring to.\n\nYour user guides are designed to help your customers understand the various uses of your products. Explain things in as simple a manner as possible so that they can understand their various features and aspects easily.\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_L4Yg34pjQztDgvodP/boo_XGfvRm3TVTFbV6HET/fb45a17c-54f2-bc39-6204-192d2398fb90Untitled_1_min_1_2.jpg", "summary": "Simple Step by Step Guide On Creating User Guides", "publish_date": "May 04, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices"], "status": 1, "path": "/blog/articles/how-to-create-a-user-guide-in-2023", "slug": "how-to-create-a-user-guide-in-2023", "previous": {"link": "../how-to-win-with-automated-product-documentation", "title": "How To Win With Automated Product Documentation"}, "next": {"link": "../digital-documentation-best-practices-to-inform-and-inspire", "title": "Digital Documentation: Best Practices to Inform and Inspire"}}, {"title": "WordPress for Documentation With Docsie", "author_name": "Tal F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "## Discover how you can streamline documentation hosting and management on WordPress with Docsie\n\n\n\nThroughout the customer journey, people search for information and guidance to support their purchasing decisions. Before a purchase, customers want to understand how a product works and whether it will meet their requirements. During and after a purchase, customers will appreciate documentation detailing how to configure and use your service \u2013 helping them shape and mold functionality to meet their needs.\n\nTo quote Matshona Dhliwayo \u2013 \"Knowledge is wealth.\" Modern digital consumers are privileged to have a wealth of knowledge at their fingertips, courtesy of the internet. For enterprises that lack the capacity or ability to share knowledge on their services \u2013 this means they are losing out on a distinct, information-driven competitive advantage.\n\nThis is confirmed by a recent 2020 [Eptica](https://www.eptica.com/dcx2020)[ study](https://www.eptica.com/dcx2020), where 36% of business respondents are failing to answer routine customer queries via digital channels. In a best-case scenario, these failures will drive up demand in the customer service department as people request information \u2013 increasing staff costs and workloads. The worst-case scenario is customer abandonment. Customers will find a competitor offering more pre- and post-sale documentation, thus improving confidence and the likelihood of following through on a purchase.\n\n\n\n### Answering Routine Queries With a Self-Service Documentation Portal\n\n### \n\nRoutine queries are common, low-level questions concerning aspects of your product or service \u2013 including configuration, billing, and technical support. In most cases, query types will remain consistent, with similar questions being answered with equally similar responses from customer service agents. These low-level workloads are repeatable and predictable, making them ideal candidates for self-service.\n\nBy implementing a self-service documentation portal, businesses can reduce their customer support workloads. This coincides with shifting consumer sentiment. A 2020 [ContactBabel](http://connect.creativevirtual.com/contactbabel-report-us-mar2020)[ study](http://connect.creativevirtual.com/contactbabel-report-us-mar2020) found that 61% of US respondents identified AI-enabled self-service as 'very important.' This demonstrates how customers not only accept contact-free support, they embrace it. In particular, millennials want to serve themselves \u2013 with 73% of consumers in this [Aspect study](https://www.aspect.com/company/news/press-releases/customer-serve-thy-self-new-study-reveals-millennials-desire-for-self-service-digital-interaction-to-change-customer-service-forever) saying they should have the ability to solve problems independently.\n\n\n\n### Using Docsie for WordPress Documentation\n\n### \n\nTo help consumers help themselves, implementing a documentation portal is essential. Docsie is a great way to manage and share documentation across the entire business \u2013 catering to both your loyal customers, and passionate internal employees!\n\n\n\n### Docsie Workspaces, Books, and Shelves\n\nWithin a Docsie workspace, businesses can craft and store documentation to be published in a documentation portal. For individual products, Docsie provides a 'shelf' on which related documentation \u2013 or 'books' \u2013 can be organized and managed. Business users can create as many 'books' and 'shelves' as they require, making Docsie organizable and highly-scalable. This documentation will collectively form a 'library' where staff can add knowledge and customers can use this knowledge to learn about your products and services.\n\n\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/cdhlmjjaoteiufwqsqba)\n\n\n\n### Docsie Document Versioning\n\nDocsie also enables document versioning, keeping multiple iterations of a document organized and available long-term. This is ideal for development teams. New product releases and API updates can be documented, with historical documentation as a backup for customers that continue using older versions of your products and services \u2013 efficiently catering to a fragmented user base.\n\n\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/pczuxadvbygftlmwekbo)\n\n\n\n### Docsie Custom Documentation Hubs\n\nEach brand looks and feels different. Docsie enables custom branding across all documentation, integrating company logos, color schemes, and typography for consistent publishing on company websites. This allows businesses to change branding assets once in Docsie and propagate these changes across all documents on any hosting platform \u2013 streamlining branding management.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/mshntomlogkgyplixkup)\n\n\n\n### Docsie Machine Learning Language Translation\n\nGlobal enterprises need to communicate knowledge in multiple languages. Docsie provides further management of translated documentation, creating alternative 'books' on each product 'shelf' for different languages. These 'books' can be manually transcribed, or businesses can opt for Docsie's built-in machine translation feature.\n\nMachine translation will automatically translate documents into various languages \u2013 an important feature considering 75% of respondents were more likely to make a purchase if support was provided in their local language, according to a 2020 CSA research [study](https://csa-research.com/More/Media/Press-Releases/ArticleID/655/Survey-of-8-709-Consumers-in-29-Countries-Finds-that-76-Prefer-Purchasing-Products-with-Information-in-their-Own-Language).\n\n\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/tjwcokomcquzbtjfyhms)\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/hpiagizgxcvfteprinwn)\n\n\n\n### Docsie Vocally: Visualized Feedback\n\nDocsie Vocally allows users to provide feedback on individual 'books' in a documentation portal. This helps businesses identify useful and impactful documentation that offers measurable benefits to users. It also helps businesses find non-performant documentation, which should be revised and replaced to offer more value to customers. Feedback consists of 'emotional ratings' on a 5-point rating scale or text messages containing explanations for feedback. Businesses can dive deeper into user experience (UX) monitoring with recorded actions on pages for each user, illustrating customer browsing habits in relation to their feedback to guide business decisions.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/addifshigkkpoiobortf)\n\n### Getting Started With Docsie on WordPress 5\n\n### \n\nBusinesses can use Docsie's functionality to manage their documentation while hosting items on a platform of their choice \u2013 in this case, WordPress. Publishing to WordPress from within Docsie could not be simpler, requiring a single deployment script to push and publish content.\n\n\n\n### Docsie WordPress Deployment Script Creation\n\nOpen the Book you wish to publish in Docsie.\n\nIn the Settings panel, locate Properties.\n\n\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/pmfgayfjbxpyaezonadq)\n\nClick (get self-publish script)\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/gapavaasxhjgmzvosbtt)\n\nYour code will appear ready to copy into WordPress.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/eeugiunjmalaxajwytjx)\n\nAdditionally, in the Portal view, businesses can select existing documentation from each shelf or an entire workspace to publish.\n\nIncluded here are Content Filters - Support, Site Content, Terms and Policy, Documentation, Other Pages \u2013 offering granular control over what gets published to WordPress.\n\nBusinesses can also choose Display Styles \u2013 including Version Picker, Language Picker, Section Anchors, Footer Navigation \u2013 controlling the final formatting output on WordPress.\n\nBusiness users simply choose what to publish, defining content filters and display styles through the graphical user interface (GUI) \u2013 with Docsie generating a final deployment script in the lower Text Area. This is known as low-code or codeless.\n\nNow we can publish to WordPress!\n\n\n\n### Adding the Script to WordPress\n\n\n\nAfter logging into the WordPress dashboard, navigate to Pages.\n\nSelect Add new page and create a title, or select an existing page.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/lbwsgahnmezbvkzftagh)\n\nIn the WordPress text editor, click the Add button on a website block. Select the Custom HTML option to add Docsie\u2019s code script.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/ejdtdgrlzsahtursowbf)\n\nCopy your deployment script in Docsie to add it to the clipboard. Then in WordPress, paste the code string into your Custom HTML box. You can also specify a WordPress page name, though Docsie will control titling for you automatically in the embedded document.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/zrmyjvznfrgterpdolmk)\n\nThe final step is clicking Preview next to HTML at the top of the page in the WordPress editor.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/eiliooqudyhoghurdeqp)\n\nYour Docsie documentation will appear seamlessly on the page! You can now click Update in the top right to publish to your live webpage. This quick and easy process can be repeated with all of your documentation. It supports rapid publishing for small and large documentation libraries; simply paste and go!\n\nNOTE \u2013 WordPress 5 will show its own title and other website elements using this method, perfect for embedding Docsie documents around other website elements. If you want to load nothing but the Docsie document - paste your code string into the HTML footer of your page in the WordPress Code Editor, and leave the rest of the page blank.\n\n\n\n### Collaborate With Team Members in Docsie\n\n### \n\nDocsie simplifies cross-channel publishing by improving consistency, ease of use, and scalability for large documentation libraries. Docsie also supports collaboration to help your team orchestrate their documentation management workflows.\n\n\n\n### Docsie Internal and External Collaborators\n\nDocumentation needs to be written before it can be published. This could include internal writing staff or external collaborators paid per project to write documentation. Docsie caters to all of the above, allowing businesses to create Teams and manage people and content simultaneously.\n\nInternal staff can be added to a Team manually by an Owner or Admin, through group policy using Docsie role-based access controls (RBAC), or request access to join a Team group.\n\nExternal collaborators can be invited to a Team via email within the Docsie portal, making onboarding for contractors fast and efficient.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/axkzsfrdmsdknhqnccqj)\n\n\n\n### Docsie Team Chat\n\nInstead of email or Slack, businesses can use Docsie Team Chat. This centralizes communications related to your documentation to improve focus, while facilitating instant messaging (IM) for faster team responses. Team members will receive message notifications in the Docsie portal or via email \u2013 ensuring nobody misses any crucial pieces of information.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/sqjnonxdlqfjcmhuwwhe)\n\n\n\n### Docsie Permissions and User Management\n\nDocsie uses a role-based access control (RBAC) framework \u2013 sometimes referred to as identity access management (IAM) - to control user permissions for documentation access. Each user can be designated as an Owner, Admin, Editor, and Viewer to enable granular control over access, data governance, and security \u2013 contained under the umbrella of governance risk compliance (GRC).\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/lvuxrnhbknitdnmjdwjh)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_wmuhZoDEvn54PYqhY/boo_XGfvRm3TVTFbV6HET/c35f4db5-0946-eb37-b325-899deb4e3175Untitled_1_min.jpg", "summary": "Discover how you can streamline documentation hosting and management on WordPress with Docsie", "publish_date": "May 04, 2021", "categories": ["Product Documentation", "Best Practices"], "status": 1, "path": "/blog/articles/wordpress-for-documentation-with-docsie", "slug": "wordpress-for-documentation-with-docsie", "previous": {"link": "../5-key-benefits-of-using-a-documentation-platform-for-maintaining-software-documentation-in-your-business", "title": "5 Key Benefits Of Using A Documentation Platform For Maintaining Software Documentation In Your Business"}, "next": {"link": "../how-to-win-with-automated-product-documentation", "title": "How To Win With Automated Product Documentation"}}, {"title": "5 Key Benefits Of Using A Documentation Platform For Maintaining Software Documentation In Your Business", "author_name": "Tal Frenkel", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Are you running a business in 2022? What\u2019s your most precious asset? Information is one of the most useful assets in running a business. Company owners and shareholders rely on data to make prudent business decisions. \n\n\n\nThe marketing department relies on information to evaluate the potential of product success. Marketers also use the same information to reach out to their intended targets. Most importantly, you need all your business information in one place to make trading and transaction documents.\n\nIn that case, you\u2019d want an innovative documentation platform that guarantees information safety and multiple access for employee collaboration. You can leverage a [reliable ](https://www.docsie.io/)[system like ](https://www.docsie.io/)[Do](https://www.docsie.io/)[csie](https://www.docsie.io/) to manage your internal software documentation. \n\nRead on as we explore the 5 key benefits of using a documentation platform for maintaining software documentation in your business.\n\n1. **Enhanced Security**\n\nAs an online business, your primary concern should be the [security of your information](https://medium.com/the-mission/data-security-how-to-keep-your-customers-information-safe-a3150510a7b7) and customer data. Security is a big challenge that many organizations have to deal with, especially during the pandemic when cyber insecurity is on the rise. It can even be worse if you rely on manual documentation as it is easily accessible to anyone. Sensitive information may land into the hands of the wrong person, who may end up leaking it to competitors.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/dzvhszbukmvbogbvaokv)\n\n\n\nSource: [https://pixabay.com/photos/subscribe-registration-signup-3534409/](https://pixabay.com/photos/subscribe-registration-signup-3534409/) \n\n\n\nGetting a strong documentation platform for maintaining your software documents guarantees water-tight security. Software documentation platforms have a digital trail, and you can easily track unauthorized access. Whether the access is from within or without, you can retrieve the editor\u2019s information, including the time of access. Thus, you can quickly tell if there is an external attack or just a dishonest employee. \n\nMost importantly, you can regulate persons that can access certain document based on position and clearance. That makes it easy to manage employees in their respective departments.\n\n1. **Improved, Automated Workflow**\n\nEvery business drafts and compiles various documents on a routine basis. By the end of the month, when it\u2019s time to reconcile the period\u2019s work, every department would need copies of the documents. It can be quite challenging to recreate copies without wasting time and resources. \n\nMoreover, humans get tired of doing repetitive tasks for long periods. Besides running out of time, you\u2019ll likely end up with disorganized files.\n\nA reliable software documentation platform ensures flawless communication lines to both internal and external departments. You can easily classify documents as you generate them. Hence, you enhance speedier and streamlined business processes to [save on costs of operation](https://www.forbes.com/sites/forbesbusinesscouncil/2020/03/25/15-smart-ways-you-can-save-money-as-a-new-business/). This can also keep you from losing revenue due to insufficient data.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/pmtqrveocdzwqdizlizv)\n\nSource: [https://pixabay.com/photos/devops-business-process-improvement-3155972/](https://pixabay.com/photos/devops-business-process-improvement-3155972/)\n\n1. **Enhanced Backup and Recovery**\n\nThe last thing that you want for your business is to lose data. It will be like a new startup because you\u2019ll need to build a new customer database. You may also lose your fortunes if vital information like bank details land in the hands of the bad guys. \n\nNot to forget, you\u2019ll not experience a favorable competitive environment if you lose all the data that built your business from scratch. It will hardly ever be the same again, especially if the company is a decade-plus old.\n\nInnovative software documentation platform enhances your backup and recovery process. If you lose all data, say because of an internal technical hitch, you\u2019ll retrieve the same in less than an hour. The platform also helps if your primary backup system gets compromised. You can easily restore data without parting with any ransom.\n\n1. **Easier Retrieval**\n\nThe average online consumer will expect your brand to solve their issue in about three hours during working days. Otherwise, you\u2019ll get complaints all over the brand\u2019s social media messages. The last thing that you want is losing regular customers and scaring away prospective clients. Moreover, you\u2019d also like to cut down customer care costs as much as possible for better profit margins.\n\nAcquiring an [advanced ](https://www.businessnewsdaily.com/8026-choosing-a-document-management-system.html)[software documentation platform](https://www.businessnewsdaily.com/8026-choosing-a-document-management-system.html) means you can easily retrieve files in seconds. You can leverage retrieval tips like searching by word, phrase, or the customer\u2019s credentials. For larger business files, you can arrange them by index hence easier number reference.\n\n1. **Version Control**\n\nBusinesses handle various types of documents, including confidential and public. Some documents require a specific department's input only, but still, other workers may need access. \n\nFor instance, some finance documents like quarterly and annual reports should only have the accounts department\u2019s input. Even so, employees and shareholders also need to access it to see the company\u2019s growth and whether their commitment is paying off.\n\nModern software documentation platforms allow you to share files in different versions. For instance, a \u201cread only\u201d version would suffice for sensitive accounting documents. You can also automate the process of sharing such customized documents.\n\n**Bottom Line**\n\nAutomating document management using advanced software is inevitable for your business\u2019 success. Apart from lowering operations costs, it guarantees the business' perpetual existence. You\u2019ll enjoy reliable data backup and retrieval processes. [Get in touch](https://www.docsie.io/discovery_call/) with reputable software documentation platforms like Docsie to learn what you\u2019ve been missing in modern business practices. ", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_SsZvFeUgMVXI1Qtfr/boo_XGfvRm3TVTFbV6HET/8dbc496d-d60d-cbee-4c75-2ec3396016d5P1011631_min.jpg", "summary": "Are you running a business in 2022? What\u2019s your most precious asset? Information is one of the most useful assets in running a business. Company owners and shareholders rely on data to make prudent business decisions. \n\n", "publish_date": "May 04, 2021", "categories": ["Best Practices"], "status": 1, "path": "/blog/articles/5-key-benefits-of-using-a-documentation-platform-for-maintaining-software-documentation-in-your-business", "slug": "5-key-benefits-of-using-a-documentation-platform-for-maintaining-software-documentation-in-your-business", "previous": {}, "next": {"link": "../wordpress-for-documentation-with-docsie", "title": "WordPress for Documentation With Docsie"}}] \ No newline at end of file +[{"title": "How-to utilize Tacit Knowledge for Long-Term Success Amid Rapid Organizational Change?", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_G1YpYvpaLVt9Yqobg/1692784711096_1_88f3e4fc-e79d-5b50-3201-47ceb0b396b4.jpg", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "We are seeing that many companies are scaling with sky-rocketing growth these days. At the same time, the way they work is changing almost every year. A lot of retirement programs are being held to celebrate the journeys of their members. A lot of employees or leaders in these organizations have walked out after retiring. Now, when they walk out, you will see they carry away the experience gained over the years. Yes, I agree! Many freshly graduated people joining the workforce are a bunch of knowledgeable people filled with theoretical knowledge, and someone who learned textbook information is really good for working in a specialized industry like manufacturing. But the people who are now walking out are really superheroes in disguise. Let me tell you why. Mostly due to their diligence in working on some really technically advanced processes where they have learned a lot of quick fixes throughout the years, helping them quickly finish the job within minutes instead of hours. These learnings do not come from books or guidelines to follow; instead, they have been derived more from instincts and observations. In this current market where there is a huge cutthroat competition going on, the primary question that I would like to ask you is: how do you ensure that this special observational knowledge gained from the experience can be preserved?\n\n## Understanding Tacit Knowledge\n\nLet me tell you more about this hidden wisdom. Did you realize in the previous paragraph that it is a special kind of knowledge? It is something that can only be developed through instincts that you gain from the observation of working for so many years in a particular domain or field of any industry. Such a kind of wisdom is called tacit knowledge. Just forget all the process guides or all the written documentation. They have sensed something that's like the feeling of picking up a skill while working for many years in a manufacturing setting or any other industry, just by observing them in depth. For example, you must have seen a mechanic just by listening to the sound of your car to understand if there is some issue with the carburetor. Literally, no book will really state this. It's only through experience working with machines that you ingest the noise produced by a car, thus revealing the status of whether any correction is required or not. This is what is called tacit knowledge.\n\n## Predicting and Preventing Issues with Expert Insight\n\nSo here's the thing: someone with no expertise in machines cannot really understand the hidden cues or a symptom that a machine gives before it's about to break down completely. No right? You cannot tell about an impending threat without years of experience. You can read a lot of books. You can even get to the exact point of understanding the underlying problem. But understanding these hidden cues requires a lot of years of experience that only comes from investing thousands of hours practicing them hands-on. You must have heard this term called 'just-in-time' system, which is much used in the manufacturing industry, and it may sound like a kind of fancy term. But if you really understand this, you will realize that the real secret tool that any employee or leader has is hidden in their heads. This is the whole slot of Tacit knowledge. A mechanic working at a car manufacturing company has gained a lot of six senses after working with these machines for barely 2\u00e2\u20ac\u201c3 decades. The interesting part is: He can just pick up a lot of hidden cues, if there is any issue, through his ears. Cues like knowing a change in the way a machine makes sound or a change in vibration. He can spot if there is any kind of machinery breakdown that is about to happen. Such wisdom is not something that is documented or set as a general guideline for every member of an organization. But such wisdom is helpful in quickly fixing those issues well in advance and supercharging those manufacturing systems without any problems. Did you realize how good it would have been if such a wisdom treasure could be bottled up or documented? Wouldn't such practice help non-experienced individuals solve machinery glitches quickly and easily?\n\n## Preserving Expertise Through a Knowledge Base System\n\nI would like you to imagine a scenario where an organization is about to face a wave in the form of retirement. Or switching roles. In such situations, an organization has to think quickly. What could help them think quickly? knowledge base system. Yes! You read that right. It is really a kind of weapon that can help you store all the hidden wisdom or knowledge that is gathered through observation. It is not a textbook theory. It is attained by investing so many decades and practically working in those organizational environments. These are some of the ways in which a knowledge base system can help you preserve information without slipping out of the organization through retirement or switching roles.\n\n![Preserving expertise through a Knowledge Base System](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_SkV94eJ5Z2aLeWqUT/appdocsieio_organization_likalo_stanley_global_enterprises_4k_3_ff818f9b-f1ad-1e18-cd68-372c40ff2be1.png \"Preserving expertise through a Knowledge Base System\")\n\n## Preserving Hacks Beyond Retirement or Role Changes\n\nOne thing! You must have realized by now that by losing such an experienced workforce, you are missing out on a lot of hidden wisdom. Is there any way you leverage this wisdom that literally seems to be dumped in drains? Let me take you through the recent incident in the business of Company A and how they have implemented an interview for a retiree or ex-employees with rich experience in the power distribution segment from many decades. Through the use of a knowledge base system, Company A was successful in conducting an exit interview that was aimed at probing with a lot of questions and helped in extracting much of the hidden tacit knowledge in the form of observations. It was noticed that explanations in such interviews were in deep touch with grass-roots technical realities. Examples where he easily detailed how you will fix power lines during specific climatic conditions and possible hidden cues to identify before lines go bursting into flames. These interviews were not just questions and answers; instead, they were more of a mission intended on extracting as much wisdom as possible from such seasoned individuals. The next thing you have to do is be way too careful while documenting these conversations in a knowledge base. If done right, then, just as Company A was able to create a kind of goldmine of tacit wisdom that those about to join this company in the future can really benefit from,.\n\n## Moving Beyond Text-Based Instruction for Effective Learning\n\nIn some scenarios, just presenting text to the customer is not enough. You have to show some sort of video or other interactive visual elements. That gives the customer a holistic understanding. This is what I noticed in the case of a manufacturing giant who placed training videos and infographics into the knowledge base so as to supercharge it. At the same time, while new employees were joining the organization, they were having difficulty understanding these complex assembly processes. By complementing the use of just text-based instruction, these new joiners could now visually experience each and every process of information, thus increasing their understanding. Result: a high boost in confidence for the learners. New joiners were leaping into the working area with in-depth knowledge gained from closely watching these tutorial videos. Seasoned employees were able to demonstrate exact steps on how to align components in such a manner that work gets done properly. This transformation from text-based to visual learning shows not just how a process in an assembly line works but also the best experiential way to execute that certain task by acknowledging those subtle cues, which take years to experience firsthand. By placing such visual elements into the knowledge base, this manufacturing giant built a culture of knowledge sharing with a very rich learning experience that made sure that quality was maintained and improved. When such quality gets displayed in the working of new joiners in the short run, then what I would like to tell you here is that this knowledge base system turned out to be a very big help to these manufacturing giants in terms of assistance, like a virtual training program for nurturing young professionals in a direction that helps them attain productivity in a short duration without even having to step into the production area. Such inclusion of rich media into the knowledge base system actually turned out to be a really wonderful way of making sure that this giant was able to make sure that the knowledge that they transferred from their experienced ones to the new hires was as efficient as possible.\n\n## Key Takeaways\n\nSo these are my ending thoughts here: you should not let such a knowledgeable workforce walk out of the door without capturing their tacit knowledge. As much as possible, capture such undocumented wisdom using some really wonderful knowledge-base system like Docsie. I have seen companies where Docsie was implemented, and there is almost a 50% reduction in the time taken for troubleshooting machinery glitches. Today, if you want to try, just start with something small and build on it, then eventually create a gold mine of such hidden wisdom in the form of tacit knowledge. By doing so, you will see that your employees are not just empowered with knowledge but also up-scaling in their expertise, which will immensely help you and your company gain a huge margin advantage in this cutthroat world.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_AHsLdB8rDfPxhcy0R/tacit_6e2316f3-4cba-b9cb-e9ee-a7bfad1ac73b.png", "summary": "Many freshly graduated people joining the workforce are a bunch of knowledgeable ones filled with theoretical knowledge. But the people who are now walking out are really superheroes in disguise. Let me tell you why. ", "publish_date": "December 25, 2024", "categories": ["Tacit Knowledge"], "status": 1, "path": "/blog/articles/how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change", "slug": "how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change", "previous": {"link": "../the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders", "title": "The Beginnings of a SaaS Company - Key Considerations for Founders & Leaders"}, "next": {"link": "../how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention", "title": "How can I handle deployment styles for various customers without manual intervention?"}}, {"title": "How can I handle deployment styles for various customers without manual intervention?", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_G1YpYvpaLVt9Yqobg/1692784711096_1_88f3e4fc-e79d-5b50-3201-47ceb0b396b4.jpg", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "I seriously do get it, that handling countless seperate styles of deployment for many customer projects can really make you feel like you're climbing a endless mountain! That's a tough one. I've been in such situations myself, and it really feels diffcult when you have lots and lots of tasks and customers with their exculsive demands. Believe it or not... It can at times feel mind-boggling just bring it to your mind. Let's just say it's complicated.\n\n## The Challenge Experienced\n\nSpeaking of which to deal with various styles of different deployment can be like juggling broken bottles! Let's assume you're leading a software development company and one customer demand a specific look & feel style for deployment that can handle high traffic for their e-commerce site. Meanwhile, another customer wants something super simple for their small business website. Handling these diverse needs manually? Yikes! It's not just stressful; it's a recipe for mistakes and inconsistencies. You know what I mean?\n\nSort of trying to keep track of all the various demands for each customer felt like a full-time job in itself. I'd end up double-checking everything and still wondering if I'd missed something. Not to mention the extra hours spent fixing errors that could have been avoided. Been there, done that! Alright, enough about that.\n\n## The Benefits Offered by Solution\n\nLet me put it this way, addressing this challenge brings a bunch of fantastic benefits::\n\n* **Consistency Across Projects**: Suppose you're handling multiple finance customers, each needing strict security and performance standards. With a standardized approach, you can make sure that every finance-related site follows these standards effortlessly. No more scrambling to make sure each site meets the same high bar. How great would that be?\n\n* **Time Efficiency**: Let's assume that you are supposed to manually update settings for each of your 20 customer projects. It's like watching the time tick away while you're buried in work. Automating this process can save you lot of time, allowing you to focus on strategic stuff like developing stronger customer relationships or finding new business opportunities. It's like freeing up your schedule for the things that truly matter.\n\n* **Error Reduction**: Remember that one time when a tiny mistake during a busy period led to a major site outage? It was a nightmare! Automating your deployment process can help you avoid these costly errors and keep everything running smoothly. It's a huge relief knowing that mistakes are minimized.\n\n* **Simplified Management**: You can picture yourself handling customers in various industries's tech startups, retail, healthcare. It can be like trying to run a zoo! With a central platform, you can handle all these unquie as well as tailored demands from one simple interface. Mainly what it does is that it simplifies your workflow and makes every bit of project tasks much more manageable. That's incredible!\n\n## Why Previous Solutions May Not Have Worked\n\nLet's dissect this issue, you might have encountered issues with past solutions due to:\n\n* **Manual Effort**: Let's say you've tried manually making changes to deployment style settings for each customer to suit their branding. I remember wasting huge number of hours on manual updates, only to find errors that I had to fix later. It's absolutely not the most efficient way to get things done!\n\n* **Tool Limitations**: Some tools only support one deployment style, which means you're left handling various demands of customer in terms of look & feel to be majorly manually. It's frustrating when you're trying to keep everything consistent but end up with various results due to tool limitations.\n\n* **Integration Issues**: So I assume somehow you must have ever experienced using a tool that just didn't work well with your existing systems you've been using since ages? That's a stretch. Basically, it feels same frustrating as if trying to fit a round peg into a square hole. Consequently, it makes gaps in your workflow and adds useless complex steps to handling various customer projects.\n\n## How Docsie's Solution Can Make a Difference\n\nThat reminds me of Docsie which is really designed to resolve the above mentioned frequently suffered pain-points of customers. \n\n![Deployment style manager](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_I0LqR3m4LhbCrddsR/appdocsieio_organization_likalo_stanley_global_enterprises_4k_4_b5fa69f9-fb8f-e718-05fc-44367d6f5201.png \"Deployment style manager\")\n\nLet's explore that further, here's how it can help:\n\n* **Automate Deployment Management**: Docsie helps you in setting up automatically the appropriate deployment style for each customer project based on your settings. No more manual adjustments everything runs smoothly and accurately. It is same as having a personal helper in every step who never makes any sort of mistakes! \n\n* **Ensure Consistent Implementation**: If you need to deploy updates across several sites of customer simultaneously, Docsie keeps everything consistent and any logic erro-free. It would be making a system that makes sure all your customer related projects are on the same page, at given time.\n\n* **Integrate Smoothly**: Docsie works with your existing tools and systems, making it easier to handle various projects. For example, it smoothly connects with any of your previously used project management tool or CRM tool, making a simple workflow. It's like having everything related to your customers project placed in one spot where it's supposed to be.\n\n* **Save Time and Reduce Errors**: Moving on, automating deployment tasks with Docsie means fewer manual changes and more reliability. It's a huge time-saver and helps reduce errors, so you can focus on more important things.\n\nMoreover, Docsie can really make it easy the way you handle deployment styles, so that you can focus on what's truly important. That's food for thought. I'd break it down to tiny steps on how Docsie can benefit you in a tailored way basing your situation. Drop us a mail or book a short call at [https://www.docsie.io/](https://www.docsie.io/). Let's explore your case scenario together and stylize your deployments a whole lot easier!\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_Y3tlS16FlhIIAjCtt/depl_style_6cb8fdc0-fd67-4000-4329-86bcfe9b34d6.png", "summary": "Sort of trying to keep track of various demands of deplyment styles for each customer felt like a full-time job in itself. I\u2019d end up double-checking everything and still wondering if I\u2019d missed something. Let me tell you why. ", "publish_date": "December 25, 2024", "categories": ["Deployment style"], "status": 1, "path": "/blog/articles/how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention", "slug": "how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention", "previous": {"link": "../how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change", "title": "How-to utilize Tacit Knowledge for Long-Term Success Amid Rapid Organizational Change?"}, "next": {"link": "../docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Validation Engineers\u2019 Challenges in pharmaceutical manufacturing industry"}}, {"title": "Docsie\u2019s Role in tackling Validation Engineers\u2019 Challenges in pharmaceutical manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Validation Engineers play a critical role in the pharmaceutical manufacturing industry. Their primary responsibility is to ensure that all equipment, processes, and systems used in production meet strict regulatory standards and function as intended. This work is essential to ensure that pharmaceutical products are safe, effective, and of the highest quality.\n\nThe responsibilities of Validation Engineers, however, come with significant challenges. The pharmaceutical industry is highly regulated, and validation activities must meet strict guidelines set by agencies like the FDA, EMA, and WHO. This essay explores the problems faced by Validation Engineers and highlights how Docsie, a modern documentation and knowledge management platform, can provide practical solutions to these challenges.\n\n## Challenges Faced by Validation Engineers\n\n1. **Complex and Time-Consuming Validation Processes: **Validation involves extensive testing, documentation, and reporting to ensure that systems and equipment meet specified requirements. These processes can be highly complex and time-consuming, often involving multiple stages such as Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ). Managing these tasks manually can lead to inefficiencies and delays.\n\n2. **Stringent Regulatory Requirements: **Validation Engineers must ensure compliance with regulatory guidelines such as Good Manufacturing Practices (GMP). These requirements are strict and frequently updated, requiring engineers to stay informed and adapt their processes accordingly. Non-compliance can result in audits, penalties, or production shutdowns.\n\n3. **Extensive Documentation Needs: **Validation activities generate a large volume of documentation, including test protocols, validation plans, and summary reports. Ensuring the accuracy, completeness, and consistency of these documents is critical but can be overwhelming when managed manually. Errors in documentation can lead to failed audits or delays in product approval.\n\n4. **Coordination with Multiple Teams: **Validation Engineers must work closely with other departments, such as quality assurance, production, and maintenance. Poor communication and lack of coordination between teams can lead to misunderstandings, incomplete validations, and inefficiencies in the workflow.\n\n5. **Data Management Challenges: **Validation processes generate significant amounts of data that must be collected, analyzed, and stored. Managing this data effectively is essential for demonstrating compliance and preparing for audits. Fragmented or disorganized data systems can lead to inconsistencies and inefficiencies.\n\n6. **Frequent Equipment Upgrades and Changes: **Pharmaceutical manufacturing often involves frequent updates to equipment and processes. Validation Engineers must ensure that these changes do not compromise product quality or compliance. Managing re-validation activities and updating associated documentation can be a significant challenge. \n\n7. **Pressure to Reduce Costs and Improve Efficiency: **Pharmaceutical companies are under constant pressure to reduce costs and improve efficiency while maintaining compliance. Validation Engineers must balance these demands, which can lead to stress and potential compromises in quality or thoroughness.\n\n## Solutions Offered by Docsie\n\nDocsie is a powerful documentation and knowledge management platform that simplifies complex workflows and improves efficiency. Its features directly address many of the challenges faced by Validation Engineers in pharmaceutical manufacturing.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_BHJXpHqWjORoAjhHF/validation_protocol_6748083d-ea95-726c-2a73-21f5be838937.jpg)\n\n1. **Streamlined Documentation Management: **Docsie provides a centralized platform for creating, storing, and managing all validation-related documents. This eliminates the need for scattered files and ensures that all information is easily accessible. Validation Engineers can create, edit, and maintain documents in a single location, reducing errors and improving efficiency.\n\n2. **Real-Time Collaboration: **Docsie enables seamless communication and collaboration between teams. Validation Engineers can work with other departments in real time to ensure that all necessary information is included in validation documents. Shared workspaces and version control features ensure that everyone is working on the latest version of each document.\n\n3. **Automation of Repetitive Tasks: **Docsie automates many repetitive tasks, such as formatting documents, tracking changes, and generating reports. This reduces the manual workload for Validation Engineers, allowing them to focus on more strategic activities like analyzing test results and optimizing processes.\n\n4. **Regulatory Updates and Compliance Tools: **Docsie helps Validation Engineers stay informed about changes in regulatory requirements by providing real-time updates and notifications. The platform also includes tools to ensure that all documentation meets regulatory standards, reducing the risk of non-compliance.\n\n5. **Integration with Existing Systems: **Docsie integrates with other tools commonly used in the pharmaceutical industry, such as Quality Management Systems (QMS) and Enterprise Resource Planning (ERP) systems. This integration ensures a smooth flow of information across departments, reducing duplication and enhancing productivity. \n\n6. **Data Organization and Retrieval: **Docsie\u00e2\u20ac\u2122s advanced search and categorization features make it easy to organize and retrieve data. Validation Engineers can quickly find the information they need, even from large datasets, saving time and improving accuracy. The platform\u00e2\u20ac\u2122s analytics tools also help in analyzing trends and preparing reports. \n\n7. **Scalability for Growing Needs: **Docsie\u00e2\u20ac\u2122s scalable architecture supports growing operations by allowing Validation Engineers to manage documentation for multiple projects, sites, and teams. The platform\u00e2\u20ac\u2122s flexibility ensures that it can adapt to the evolving needs of the organization.\n\n## Practical Applications of Docsie in Validation Processes\n\n1. **Simplifying Equipment Validation: **A pharmaceutical company used Docsie to streamline its equipment validation process. By centralizing documentation and automating repetitive tasks, the company reduced the time required for validation activities by 30%. This enabled faster deployment of new equipment while maintaining compliance.\n\n2. **Improving Audit Readiness: **Another company faced challenges during regulatory audits due to disorganized records. Docsie\u00e2\u20ac\u2122s centralized platform and version control features helped the validation team quickly retrieve the necessary documents and demonstrate compliance. This improved audit outcomes and reduced stress for the team.\n\n3. **Managing Re-Validation Activities:** A manufacturer frequently updated its production equipment, requiring regular re-validation. By using Docsie, the company streamlined the documentation and coordination required for these activities. This ensured that all changes were validated efficiently and without disruptions to production.\n\n## Benefits of Using Docsie\n\n1. **Increased Efficiency: **Docsie\u00e2\u20ac\u2122s automation and streamlined workflows reduce the time and effort required for validation activities. Validation Engineers can focus on high-value tasks, improving overall productivity.\n\n2. **Enhanced Compliance: **With real-time updates and robust documentation tools, Docsie ensures that all validation processes meet the latest regulatory requirements. This minimizes the risk of non-compliance and associated penalties.\n\n3. **Better Collaboration: **The platform\u00e2\u20ac\u2122s collaborative features facilitate better communication and coordination between teams, leading to more accurate and complete validation processes.\n\n4. **Cost Savings: **By reducing errors, minimizing rework, and improving efficiency, Docsie helps pharmaceutical companies save time and resources. Its scalability ensures that it remains a cost-effective solution as the organization grows. \n\n5. **Improved Quality: **Efficient validation processes lead to higher-quality pharmaceutical products. Docsie\u00e2\u20ac\u2122s features enable Validation Engineers to identify and address issues quickly, ensuring that all systems and equipment meet the highest standards.\n\n## Conclusion\n\nValidation Engineers are essential to the success of pharmaceutical manufacturing, but their role is fraught with challenges. From managing complex validation processes to ensuring compliance with strict regulatory requirements, their responsibilities are demanding and critical.\n\nDocsie offers a comprehensive solution to these challenges. Its advanced documentation management, collaboration, and automation features empower Validation Engineers to work more efficiently and effectively. By adopting Docsie, pharmaceutical companies can enhance their validation processes, ensure compliance, and deliver high-quality products that improve patient outcomes. In an industry where precision and reliability are paramount, Docsie stands out as a valuable tool for driving success.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_pdTKkpcuhzVAE4j1b/validation_engineers_08679b19-6430-59d2-b405-91a288edd1fc.jpg", "summary": "Validation Engineers face challenges in ensuring compliance with strict pharmaceutical regulations. In this blog, learn how Docsie helps overcome these hurdles.", "publish_date": "December 25, 2024", "categories": ["Validation Engineer", "Knowledge Base", "SaaS"], "status": 1, "path": "/blog/articles/docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry", "slug": "docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry", "previous": {"link": "../how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention", "title": "How can I handle deployment styles for various customers without manual intervention?"}, "next": {"link": "../docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in solving Regulatory Affairs Specialists\u2019 Challenges in pharmaceutical manufacturing industry"}}, {"title": "Docsie\u2019s Role in solving Regulatory Affairs Specialists\u2019 Challenges in pharmaceutical manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Regulatory Affairs (RA) Specialists play a vital role in the pharmaceutical manufacturing industry. Their primary responsibility is to ensure that all pharmaceutical products meet regulatory requirements and are approved by governing bodies such as the FDA, EMA, and other global authorities. The work of RA Specialists ensures that medicines are safe, effective, and of high quality before they reach patients.\n\nThe responsibilities of RA Specialists, however, are complex and challenging. The pharmaceutical industry is one of the most heavily regulated sectors, and even small mistakes can lead to delays in product approval, legal issues, or harm to patients. This essay explores the problems faced by RA Specialists in pharmaceutical manufacturing and discusses how Docsie, a modern documentation and knowledge management platform, can offer practical solutions to these challenges.\n\n## Challenges Faced by Regulatory Affairs Specialists\n\n1. **Evolving Regulatory Requirements: **One of the biggest challenges faced by RA Specialists is staying updated with ever-changing regulations. Pharmaceutical products are subject to stringent guidelines that vary across countries and regions. Changes in these guidelines often require immediate updates to documentation, processes, and product submissions. Failing to comply with new requirements can lead to rejection of applications or severe penalties.\n\n2. **Complex Documentation Processes: **Regulatory submissions involve preparing and managing an extensive range of documents, such as dossiers, risk assessments, and clinical trial data. These documents must be accurate, consistent, and in the required format. Manually managing such large volumes of documentation increases the likelihood of errors, duplication, and inefficiencies.\n\n3. **Time Constraints: **RA Specialists often work under tight deadlines to ensure that products reach the market on time. Preparing regulatory submissions, responding to queries from authorities, and managing multiple projects simultaneously can be overwhelming. Missed deadlines can delay product launches, resulting in significant financial losses for the company.\n\n4. **Coordination with Multiple Teams: **Regulatory affairs work requires close collaboration with other departments, including quality assurance, research and development, and manufacturing. Poor communication and lack of coordination between teams can lead to incomplete or inaccurate submissions, further delaying approvals.\n\n5. **Data Management Challenges: **RA Specialists must handle large volumes of data from various sources, including clinical trials, laboratory testing, and manufacturing reports. Organizing, analyzing, and maintaining this data in a centralized and accessible manner is often a daunting task. Fragmented data systems can lead to inconsistencies and compliance issues.\n\n6. **Audit and Inspection Pressures: **Regulatory authorities frequently conduct audits and inspections to ensure compliance. RA Specialists must be prepared to provide documentation, answer queries, and demonstrate adherence to guidelines. Preparing for audits can be stressful and time-consuming, especially if records are disorganized or outdated.\n\n7. **Global Market Challenges: **Pharmaceutical companies often aim to market their products in multiple countries. Each country has its own regulatory requirements, which can differ significantly. Navigating these diverse requirements while maintaining consistency across submissions adds another layer of complexity to the RA Specialist\u00e2\u20ac\u2122s role.\n\n## Solutions Offered by Docsie\n\nDocsie is a powerful documentation and knowledge management platform designed to streamline complex workflows and enhance productivity. Its features address many of the challenges faced by RA Specialists in pharmaceutical manufacturing.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_2YLQLNsvYBlOnREjN/regulatory_affairs_ra_specialists_2_6a4d249b-6943-385d-3502-438575d8133e.jpg)\n\n1. **Centralized Documentation Management: **Docsie provides a centralized platform for storing, organizing, and managing all regulatory documentation. This eliminates the need for scattered files and ensures that all information is easily accessible. With Docsie, RA Specialists can create, edit, and maintain documents in a single location, reducing errors and improving efficiency.\n\n2. **Real-Time Collaboration: **Docsie\u00e2\u20ac\u2122s collaborative tools enable seamless communication between teams. RA Specialists can work with other departments in real time to ensure that all necessary information is included in submissions. Shared workspaces and version control features ensure that everyone is on the same page, minimizing the risk of miscommunication.\n\n3. **Automation of Repetitive Tasks: **Docsie automates many repetitive tasks, such as formatting documents, checking compliance with specific guidelines, and generating standardized reports. By reducing the manual workload, Docsie allows RA Specialists to focus on strategic activities, such as interpreting regulatory requirements and developing submission strategies.\n\n4. **Regulatory Updates and Notifications: **Docsie helps RA Specialists stay informed about changes in regulatory requirements by providing real-time updates and notifications. This ensures that documentation and processes remain compliant with the latest guidelines, reducing the risk of non-compliance and penalties.\n\n5. **Integration with Existing Systems: **Docsie integrates with other tools commonly used in the pharmaceutical industry, such as enterprise resource planning (ERP) systems and quality management systems (QMS). This integration ensures a smooth flow of information across departments, reducing duplication and enhancing productivity.\n\n6. **Data Organization and Retrieval: **Docsie\u00e2\u20ac\u2122s advanced search and categorization features make it easy to organize and retrieve data. RA Specialists can quickly find the information they need, even from large datasets, saving time and improving accuracy. The platform\u00e2\u20ac\u2122s analytics tools also help in analyzing trends and preparing reports.\n\n7. **Scalability for Global Operations: **Docsie\u00e2\u20ac\u2122s scalable architecture supports global operations by allowing RA Specialists to manage submissions for multiple markets. The platform can store region-specific templates, guidelines, and requirements, simplifying the process of creating tailored submissions for different countries.\n\n## Practical Applications of Docsie in Regulatory Affairs\n\n1. **Streamlining Submission Processes: **A pharmaceutical company preparing a regulatory submission for a new drug used Docsie to manage its documentation. The platform\u00e2\u20ac\u2122s centralized storage and version control features ensured that all team members worked on the latest version of each document. This streamlined the process and reduced the time required for submission preparation.\n\n2. **Improving Audit Readiness: **Another company faced difficulties during regulatory audits due to disorganized records. By implementing Docsie, the company was able to centralize its documentation and automate compliance checks. This improved audit readiness and reduced the stress of inspections.\n\n3. **Managing Global Submissions:** A multinational pharmaceutical company used Docsie to manage regulatory submissions for multiple countries. The platform\u00e2\u20ac\u2122s region-specific templates and real-time collaboration tools enabled the RA team to efficiently create and manage tailored submissions for each market, ensuring compliance with local requirements.\n\n## Benefits of Using Docsie\n\n1. **Increased Efficiency: **By automating repetitive tasks and streamlining workflows, Docsie allows RA Specialists to focus on high-value activities. This improves overall productivity and ensures timely submissions.\n\n2. **Enhanced Compliance: **Docsie\u00e2\u20ac\u2122s real-time updates and robust documentation tools help ensure compliance with the latest regulatory requirements. This reduces the risk of penalties and delays.\n\n3. **Improved Collaboration: **The platform\u00e2\u20ac\u2122s collaborative features facilitate better communication and coordination between teams, leading to more accurate and complete submissions. \n\n4. **Cost Savings: **By reducing errors, minimizing rework, and improving efficiency, Docsie helps pharmaceutical companies save time and resources. Its scalability ensures that it remains a cost-effective solution as the organization grows.\n\n## Conclusion\n\nRegulatory Affairs Specialists are crucial to the success of pharmaceutical manufacturing, but their role is fraught with challenges. From navigating evolving regulations to managing complex documentation and ensuring global compliance, the responsibilities of RA Specialists are vast and demanding.\n\nDocsie offers a comprehensive solution to these challenges. Its advanced documentation management, collaboration, and automation features empower RA Specialists to work more efficiently and effectively. By adopting Docsie, pharmaceutical companies can enhance their regulatory processes, ensure compliance, and bring high-quality products to market faster. In an industry where precision and reliability are critical, Docsie stands out as a valuable tool for driving success.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_96TDlKm5qGcir2uAD/regulatory_affairs_ra_specialists_1ed38e7d-a312-db7b-906c-34df41f22d71.jpg", "summary": "Regulatory Affairs Specialists navigate complex standards to ensure product safety. In this blog, discover how Docsie simplifies compliance in this challenging field.", "publish_date": "December 25, 2024", "categories": ["Knowledge Base", "SaaS", "Pharmaceutical Manufacturing"], "status": 1, "path": "/blog/articles/docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry", "slug": "docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry", "previous": {"link": "../docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Validation Engineers\u2019 Challenges in pharmaceutical manufacturing industry"}, "next": {"link": "../docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Quality Assurance Specialists\u2019 Challenges in pharmaceutical manufacturing industry"}}, {"title": "Docsie\u2019s Role in addressing Quality Assurance Specialists\u2019 Challenges in pharmaceutical manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Quality Assurance (QA) is a critical aspect of the pharmaceutical manufacturing industry. QA Specialists are responsible for ensuring that every product meets the highest standards of quality, safety, and compliance. This role is crucial because pharmaceutical products directly impact human health and lives. The work of a QA Specialist involves creating and maintaining documentation, overseeing production processes, and ensuring compliance with regulatory requirements.\n\nHowever, the role of a QA Specialist is not without its challenges. The pharmaceutical industry is highly regulated, and even minor errors can lead to significant consequences, such as product recalls, legal penalties, or harm to patients. This essay will explore the problems faced by QA Specialists in pharmaceutical manufacturing and discuss how Docsie, a modern documentation and knowledge management platform, offers effective solutions.\n\n## Challenges Faced by QA Specialists\n\n1. **Strict Regulatory Requirements: **The pharmaceutical industry is governed by stringent regulations set by organizations like the FDA, EMA, and WHO. QA Specialists must ensure compliance with Good Manufacturing Practices (GMP) and other standards. These regulations require meticulous record-keeping, periodic audits, and adherence to complex protocols. The sheer volume and complexity of these requirements can overwhelm QA teams.\n\n2. **Documentation Errors: **Documentation is a cornerstone of quality assurance. QA Specialists must create, review, and maintain detailed records of manufacturing processes, testing protocols, and product specifications. Manual documentation processes are prone to errors, such as typos, omissions, or outdated information. These errors can delay production, fail audits, and even lead to regulatory actions.\n\n3. **Communication Gaps: **Pharmaceutical manufacturing involves multiple teams, including production, quality control, research and development, and regulatory affairs. Effective communication between these teams is essential for maintaining quality. However, communication gaps often occur, leading to misunderstandings, missed deadlines, and non-compliance with protocols.\n\n4. **Workflow Inefficiencies: **QA Specialists often deal with repetitive tasks like data entry, reviewing large volumes of documents, and cross-checking compliance metrics. These time-consuming tasks can reduce overall productivity and leave little room for strategic initiatives. Moreover, fragmented workflows due to siloed systems can further exacerbate inefficiencies. \n\n5. **Frequent Changes in Regulations: **Regulations in the pharmaceutical industry are constantly evolving. QA Specialists must stay updated with the latest changes and ensure that all processes and documentation align with new requirements. Keeping up with these changes can be challenging, especially when multiple products and manufacturing lines are involved.\n\n6. **Pressure to Minimize Costs: **Pharmaceutical companies are under constant pressure to reduce costs while maintaining quality and compliance. QA Specialists must balance these conflicting demands, which can lead to stress and potential compromises in quality.\n\n## Solutions Offered by Docsie\n\nDocsie is a modern documentation and knowledge management platform designed to simplify complex workflows and improve efficiency. Its features address many of the challenges faced by QA Specialists in pharmaceutical manufacturing.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_1PyU2fEARPQ5e7Wyp/quality_assurance_qa_specialist_1_6fd731f3-350c-0db6-c07a-3a79a9cc39d6.jpg)\n\n1. **Streamlined Documentation Processes: **Docsie provides a centralized platform for creating, storing, and managing documentation. Its user-friendly interface and real-time collaboration tools reduce the risk of errors and ensure that all documents are accurate and up-to-date. Features like version control and automated backups help QA Specialists maintain compliance with regulatory requirements.\n\n2. **Enhanced Collaboration: **Docsie enables seamless communication between teams through shared workspaces and collaborative editing tools. QA Specialists can work with other departments in real time, ensuring that everyone has access to the latest information. This reduces misunderstandings and improves overall coordination.\n\n3. **Automation of Repetitive Tasks: **Docsie automates many repetitive tasks, such as formatting documents, checking for compliance with standards, and generating reports. This frees up QA Specialists to focus on more strategic initiatives, such as process improvements and innovation.\n\n4. **Integration with Existing Systems: **Docsie integrates with other tools and systems commonly used in pharmaceutical manufacturing, such as ERP and QMS platforms. This integration eliminates the need for manual data transfers and ensures a seamless flow of information across departments.\n\n5. **Real-Time Updates on Regulations: **Docsie offers features that help QA Specialists stay informed about regulatory changes. The platform can send notifications about updates to guidelines and provide tools to update documentation accordingly. This ensures compliance with the latest standards and reduces the risk of regulatory penalties.\n\n6. **Cost-Effective Solutions: **By improving efficiency and reducing the risk of errors, Docsie helps pharmaceutical companies minimize costs. The platform\u00e2\u20ac\u2122s scalability ensures that it can grow with the organization\u00e2\u20ac\u2122s needs, providing long-term value without significant investments in additional tools or personnel.\n\n## Practical Applications of Docsie in QA Processes\n\n1. **Reducing Documentation Errors :** A pharmaceutical company struggled with frequent documentation errors, which led to delays in product approvals. By implementing Docsie, the company centralized its documentation processes and introduced automated quality checks. This significantly reduced errors and improved the speed of regulatory submissions.\n\n2. **Improving Audit Preparedness :** Another company faced challenges during audits due to disorganized records. Docsie\u00e2\u20ac\u2122s version control and search functionalities allowed the QA team to quickly retrieve and present the required documents. This streamlined the audit process and improved the company\u00e2\u20ac\u2122s compliance ratings.\n\n3. **Enhancing Team Collaboration :** In a multi-location pharmaceutical firm, communication gaps between teams often led to production delays. Docsie\u00e2\u20ac\u2122s collaborative tools enabled real-time communication and document sharing, ensuring that all teams stayed aligned. This improved the efficiency of the manufacturing process and reduced time-to-market for new products.\n\n## Benefits of Using Docsie\n\n1. **Improved Efficiency: **By automating repetitive tasks and streamlining workflows, Docsie allows QA Specialists to focus on high-value activities. This improves overall productivity and reduces stress.\n\n2. **Better Compliance: **With real-time updates and robust documentation tools, Docsie ensures that all processes meet the latest regulatory requirements. This minimizes the risk of non-compliance and associated penalties. \n\n3. **Higher Quality Products: **Efficient QA processes translate to higher quality pharmaceutical products. Docsie\u00e2\u20ac\u2122s features enable QA Specialists to identify and address issues quickly, ensuring that every product meets the highest standards.\n\n4. **Cost Savings: **By reducing errors, streamlining workflows, and improving collaboration, Docsie helps pharmaceutical companies save time and money. The platform\u00e2\u20ac\u2122s scalability also ensures that it remains a cost-effective solution as the organization grows.\n\n## Conclusion\n\nQuality Assurance is a vital function in the pharmaceutical manufacturing industry, but it comes with significant challenges. QA Specialists must navigate strict regulations, maintain accurate documentation, and ensure effective communication between teams. These challenges can hinder efficiency and compromise product quality.\n\nDocsie offers a comprehensive solution to these problems. Its advanced documentation and collaboration tools, automation capabilities, and integration features empower QA Specialists to overcome their challenges effectively. By adopting Docsie, pharmaceutical companies can enhance their quality assurance processes, ensure compliance, and deliver high-quality products that improve patient outcomes. In an industry where precision and reliability are paramount, Docsie stands out as a valuable tool for success.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_SVXXV0iPC5Z2u5u6n/quality_assurance_qa_specialist_222eb42d-5e21-5e6a-747f-cba0f0133274.jpg", "summary": "Quality Assurance Specialists ensure pharmaceutical product safety. In this blog, learn how Docsie helps streamline documentation and compliance for greater efficiency and safety.", "publish_date": "December 25, 2024", "categories": ["Quality Assurance Specialist", "Knowledge Base", "SaaS"], "status": 1, "path": "/blog/articles/docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry", "slug": "docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry", "previous": {"link": "../docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in solving Regulatory Affairs Specialists\u2019 Challenges in pharmaceutical manufacturing industry"}, "next": {"link": "../docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in overcoming Production Managers\u2019 Challenges in pharmaceutical manufacturing industry"}}, {"title": "Docsie\u2019s Role in overcoming Production Managers\u2019 Challenges in pharmaceutical manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Production Managers play a vital role in the pharmaceutical manufacturing industry. They oversee the manufacturing process, ensuring that products are produced efficiently, safely, and in compliance with strict regulatory standards. Their responsibilities include managing resources, maintaining production schedules, and ensuring product quality.\n\nHowever, the role of a Production Manager is not without its challenges. Pharmaceutical manufacturing is one of the most regulated and complex industries. This essay explores the problems faced by Production Managers and explains how Docsie, a modern documentation and knowledge management platform, can provide solutions to these challenges.\n\n## The Problem: Challenges Faced by Production Managers\n\n1. **Strict Regulatory Compliance: **Pharmaceutical production must comply with stringent regulations such as Good Manufacturing Practices (GMP) and guidelines from regulatory authorities like the FDA and EMA. Ensuring that every process and product meets these standards requires constant monitoring, thorough documentation, and meticulous attention to detail. Failing to comply can result in costly penalties, product recalls, or harm to patients.\n\n2. **Maintaining Product Quality: **Ensuring consistent product quality is a major challenge for Production Managers. Variations in raw materials, equipment performance, or processes can affect product quality. Identifying and addressing these issues quickly is crucial to maintaining high standards.\n\n3. **Meeting Production Deadlines: **Production Managers are under constant pressure to meet tight production schedules. Delays can occur due to equipment failures, supply chain disruptions, or unexpected regulatory requirements. Missing deadlines can lead to financial losses and damage to the company\u00e2\u20ac\u2122s reputation.\n\n4. **Managing Resources Efficiently: **Optimizing the use of resources such as labor, materials, and equipment is essential for cost-effective production. Poor resource management can result in waste, increased costs, and reduced efficiency.\n\n5. **Coordinating Across Departments:** Production Managers must work closely with other departments, including quality assurance, research and development, and logistics. Miscommunication or lack of coordination can lead to errors, delays, and inefficiencies.\n\n6. **Handling Large Volumes of Data:** Pharmaceutical production generates significant amounts of data, including batch records, quality control reports, and process parameters. Managing, analyzing, and storing this data efficiently is essential for compliance and continuous improvement. Disorganized or incomplete data can lead to compliance issues and operational inefficiencies.\n\n7. **Adapting to Technological Changes:** The pharmaceutical industry is constantly evolving with new technologies and automation systems. Production Managers must ensure that their teams are trained to use these technologies effectively and that processes are updated to leverage their benefits.\n\n## The Solution: Solutions Offered by Docsie\n\nDocsie is a versatile documentation and knowledge management platform designed to streamline workflows, improve collaboration, and enhance productivity. Its features address many of the challenges faced by Production Managers in pharmaceutical manufacturing.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_BbI6elxzMi3QbuPZ9/production_managers_2_687c0a46-9b83-6eb3-d2f4-1199e58f6049.jpg)\n\n1. **Centralized Documentation Management: **Docsie provides a centralized platform for creating, storing, and managing all production-related documents. This ensures that information is organized and easily accessible. Production Managers can quickly retrieve records, track changes, and maintain up-to-date documentation, reducing errors and improving compliance.\n\n2. **Real-Time Collaboration: **Docsie enables seamless collaboration between departments. Teams can work on shared documents in real time, ensuring that everyone is aligned and informed. This improves coordination and reduces the risk of miscommunication or duplicated efforts.\n\n3. **Automation of Routine Tasks: **Docsie automates repetitive tasks such as formatting documents, generating reports, and tracking updates. This reduces the manual workload for Production Managers, allowing them to focus on strategic decision-making and problem-solving.\n\n4. **Regulatory Compliance Tools: **Docsie helps Production Managers stay compliant with regulatory requirements by providing tools for document version control, audit trails, and automated compliance checks. The platform also sends notifications about updates to regulations, ensuring that processes remain compliant with the latest standards.\n\n5. **Integration with Existing Systems:** Docsie integrates with other tools commonly used in the pharmaceutical industry, such as Manufacturing Execution Systems (MES) and Quality Management Systems (QMS). This ensures a seamless flow of information across departments and reduces duplication of efforts.\n\n6. **Advanced Data Management: **Docsie\u00e2\u20ac\u2122s powerful search and categorization features make it easy to organize and retrieve data. Production Managers can quickly access batch records, quality control reports, and other critical information. The platform\u00e2\u20ac\u2122s analytics tools also help in identifying trends, optimizing processes, and preparing for audits.\n\n7. **Support for Training and Knowledge Sharing: **Docsie can be used to create and share training materials, standard operating procedures (SOPs), and best practices. This helps Production Managers ensure that their teams are well-trained and equipped to handle new technologies or changes in processes.\n\n## Practical Applications of Docsie in Production Management\n\n1. **Improving Compliance and Audit Readiness:** A pharmaceutical company faced challenges during regulatory audits due to incomplete and disorganized records. By implementing Docsie, the company centralized its documentation and automated compliance checks. This improved audit readiness and reduced the stress of inspections.\n\n2. **Enhancing Process Efficiency:** Another company used Docsie to streamline its production documentation processes. The platform\u00e2\u20ac\u2122s automation and collaboration features reduced the time required to prepare and review batch records. This improved overall efficiency and helped the company meet production deadlines.\n\n3. **Facilitating Cross-Departmental Collaboration: **A multinational pharmaceutical manufacturer leveraged Docsie\u00e2\u20ac\u2122s collaborative tools to improve coordination between production and quality assurance teams. By working on shared documents in real time, the teams reduced errors and ensured that all production activities met quality standards.\n\n\n\n## Benefits of Using Docsie\n\n1. **Improved Efficiency:** Docsie\u00e2\u20ac\u2122s automation and streamlined workflows save time and reduce the effort required for documentation and compliance tasks. Production Managers can focus on optimizing processes and meeting production goals.\n\n2. **Enhanced Compliance:** With tools for version control, audit trails, and real-time updates, Docsie ensures that all documentation meets regulatory requirements. This reduces the risk of non-compliance and associated penalties.\n\n3. **Better Collaboration: **Docsie\u00e2\u20ac\u2122s collaborative features facilitate better communication and coordination between teams, leading to more accurate and efficient production processes.\n\n4. **Cost Savings: **By reducing errors, minimizing rework, and improving resource management, Docsie helps pharmaceutical companies save time and money. Its scalability ensures that it remains a cost-effective solution as operations grow.\n\n5. **Greater Flexibility: **Docsie\u00e2\u20ac\u2122s adaptable platform supports the unique needs of pharmaceutical production. Whether managing batch records, updating SOPs, or preparing for audits, Docsie provides the tools necessary for success.\n\n## Conclusion\n\nProduction Managers are essential to the success of pharmaceutical manufacturing, but their role comes with significant challenges. From ensuring regulatory compliance to managing resources and meeting production deadlines, their responsibilities require precision, efficiency, and collaboration.\n\nDocsie offers a comprehensive solution to these challenges. Its advanced documentation and knowledge management features empower Production Managers to streamline workflows, enhance collaboration, and maintain compliance. By adopting Docsie, pharmaceutical companies can improve their production processes, reduce costs, and deliver high-quality products that benefit patients worldwide. In an industry where accuracy and reliability are critical, Docsie is a valuable tool for driving success.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_E74EzXzmASHqFvFNy/production_managers_555029bf-7cfc-9868-dd73-174f20510ba4.jpg", "summary": "Production Managers in pharma face unique challenges. In this blog, explore how Docsie simplifies documentation and enhances efficiency and safety in this regulated industry.", "publish_date": "December 25, 2024", "categories": ["Production Managers", "Knowledge Base", "SaaS"], "status": 1, "path": "/blog/articles/docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry", "slug": "docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry", "previous": {"link": "../docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Quality Assurance Specialists\u2019 Challenges in pharmaceutical manufacturing industry"}, "next": {"link": "../docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Research and Development (R&D) Scientists\u2019 Challenges in pharmaceutical manufacturing industry"}}, {"title": "Docsie\u2019s Role in tackling Research and Development (R&D) Scientists\u2019 Challenges in pharmaceutical manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Research and Development (R&D) Scientists are at the heart of innovation in the pharmaceutical manufacturing industry. They are responsible for discovering and developing new drugs, improving existing products, and ensuring that these products meet regulatory and safety standards. Their work is critical to advancing healthcare and addressing unmet medical needs.\n\nDespite the rewarding nature of their role, R&D Scientists face numerous challenges in their day-to-day work. From managing complex data to staying compliant with strict regulations, their responsibilities are demanding and multifaceted. This essay explores the problems faced by R&D Scientists and discusses how Docsie, a modern documentation and knowledge management platform, can help overcome these challenges.\n\n## The Problem: Challenges Faced by R&D Scientists\n\n1. **Managing Large Volumes of Data: **R&D Scientists handle vast amounts of data, including experimental results, clinical trial data, and literature reviews. Organizing, analyzing, and storing this data efficiently is critical for making informed decisions. Disorganized or incomplete data management systems can lead to errors, delays, and missed opportunities.\n\n2. **Meeting Regulatory Requirements: **Pharmaceutical R&D must comply with strict regulatory standards set by agencies like the FDA and EMA. These requirements are constantly evolving, and ensuring compliance involves meticulous documentation and record-keeping. Failure to meet these standards can result in project delays or rejection of new drug applications. \n\n3. **Collaboration Across Teams: **R&D projects often involve collaboration between scientists, engineers, quality assurance teams, and regulatory affairs specialists. Poor communication or lack of coordination can lead to inefficiencies, duplicated efforts, and errors in research or documentation. \n\n4. **Time and Budget Constraints: **Drug development is a time-consuming and expensive process. R&D Scientists are under pressure to deliver results quickly and cost-effectively while maintaining high standards of quality and compliance. Balancing these demands can be challenging.\n\n5. **Adapting to Technological Advances: **The pharmaceutical industry is rapidly adopting new technologies, such as artificial intelligence, machine learning, and automation. R&D Scientists must stay updated on these advancements and integrate them into their workflows. This requires continuous learning and adaptation.\n\n6. **Protecting Intellectual Property (IP): **In R&D, safeguarding intellectual property is crucial to maintaining a competitive edge. Ensuring that research findings, formulas, and other proprietary information are documented securely and accurately is a significant responsibility.\n\n7. **Maintaining Consistency and Accuracy in Documentation: **Accurate and consistent documentation is essential for replicating experiments, validating results, and meeting regulatory requirements. Manual documentation processes can lead to errors, inconsistencies, and inefficiencies.\n\n## The Solution: Solutions Offered by Docsie\n\nDocsie is a versatile documentation and knowledge management platform that addresses many of the challenges faced by R&D Scientists. Its advanced features streamline workflows, improve collaboration, and enhance productivity.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_j9vL1vpgEng1iqGj4/research_and_development_rd_scientists_2_e28b449f-4199-eda6-983c-35d5828007e9.jpg)\n\n1. **Centralized Data Management: **Docsie provides a centralized platform for storing and managing all research-related data. Scientists can easily organize, retrieve, and analyze experimental results, literature reviews, and other critical information. This reduces the risk of data loss or duplication and ensures that all team members have access to the latest information.\n\n2. **Regulatory Compliance Tools: **Docsie helps R&D Scientists stay compliant with regulatory requirements by providing tools for version control, audit trails, and automated compliance checks. The platform also sends notifications about changes in regulations, ensuring that documentation and processes remain up to date.\n\n3. **Real-Time Collaboration: **Docsie enables seamless collaboration between teams. Scientists can work together on shared documents in real time, ensuring that everyone is aligned and informed. This improves coordination and reduces the risk of errors or miscommunication.\n\n4. **Automation of Repetitive Tasks: **Docsie automates routine tasks such as formatting documents, tracking changes, and generating reports. This reduces the manual workload for R&D Scientists, allowing them to focus on research and innovation.\n\n5. **Integration with Existing Tools: **Docsie integrates with other software commonly used in the pharmaceutical industry, such as laboratory information management systems (LIMS) and electronic lab notebooks (ELNs). This ensures a seamless flow of information and enhances productivity.\n\n6. **Secure Documentation and IP Protection: **Docsie provides robust security features to protect intellectual property. Role-based access controls, encryption, and secure backups ensure that sensitive information is safeguarded against unauthorized access or data loss.\n\n7. **Support for Continuous Learning: **Docsie can be used to create and share training materials, best practices, and guidelines. This helps R&D teams stay updated on new technologies and methodologies, ensuring continuous improvement and innovation.\n\n## Practical Applications of Docsie in R&D\n\n1. **Streamlining Data Management: **A pharmaceutical company used Docsie to centralize its R&D data management. By organizing experimental results and literature reviews in a single platform, the team reduced the time spent searching for information and improved the accuracy of their analyses. This accelerated the drug development process and improved decision-making.\n\n2. **Enhancing Collaboration:** An R&D team working on a new drug development project faced challenges in coordinating across multiple locations. Docsie\u00e2\u20ac\u2122s real-time collaboration features allowed team members to work together seamlessly, reducing delays and improving the quality of their research.\n\n3. **Improving Compliance and Audit Readiness: **During a regulatory inspection, a pharmaceutical company used Docsie to quickly retrieve documentation and demonstrate compliance with regulatory standards. The platform\u00e2\u20ac\u2122s audit trail and version control features ensured that all records were accurate and up to date, resulting in a successful audit.\n\n## Benefits of Using Docsie\n\n1. **Increased Efficiency: **Docsie\u00e2\u20ac\u2122s automation and streamlined workflows save time and reduce the effort required for documentation and data management. R&D Scientists can focus on research and innovation rather than administrative tasks.\n\n2. **Enhanced Collaboration: **The platform\u00e2\u20ac\u2122s collaborative features facilitate better communication and coordination between teams, leading to more effective research and development processes.\n\n3. **Improved Compliance: **Docsie ensures that all documentation meets regulatory standards, reducing the risk of non-compliance and associated penalties. Real-time updates and automated compliance checks help R&D teams stay prepared for audits.\n\n4. **Cost Savings: **By reducing errors, minimizing rework, and improving efficiency, Docsie helps pharmaceutical companies save time and money. Its scalability ensures that it remains a cost-effective solution as operations grow.\n\n5. **Better Data Management: **Docsie\u00e2\u20ac\u2122s advanced data organization and search features make it easy to retrieve and analyze information. This enhances decision-making and accelerates the drug development process.\n\n6. **Secure IP Protection: **With robust security features, Docsie ensures that sensitive research data and intellectual property are protected against unauthorized access or breaches.\n\n## Conclusion\n\nR&D Scientists play a crucial role in the pharmaceutical manufacturing industry, driving innovation and improving healthcare outcomes. However, their work comes with significant challenges, including managing complex data, ensuring compliance, and collaborating across teams.\n\nDocsie offers a comprehensive solution to these challenges. Its advanced documentation and knowledge management features empower R&D Scientists to work more efficiently, collaborate effectively, and maintain compliance. By adopting Docsie, pharmaceutical companies can accelerate their research and development processes, reduce costs, and bring life-saving drugs to market faster. In an industry where precision and innovation are paramount, Docsie is a valuable tool for driving success.", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_XyRNLa5cwc5POC0vL/file_gMjWZY1Z93aA0Jwb0/research_and_development_rd_scientists_394d1401-b334-955a-71f0-3cf7156cfcb7.jpg", "summary": "R&D Scientists drive pharmaceutical innovation. In this blog, discover how Docsie helps overcome challenges in data management and compliance, boosting productivity and efficiency.", "publish_date": "December 25, 2024", "categories": ["R&D Scientists", "Knowledge Base", "SaaS"], "status": 1, "path": "/blog/articles/docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry", "slug": "docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry", "previous": {"link": "../docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in overcoming Production Managers\u2019 Challenges in pharmaceutical manufacturing industry"}, "next": {"link": "../docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Process Engineers\u2019 Challenges in Semiconductor manufacturing industry"}}, {"title": "The Beginnings of a SaaS Company - Key Considerations for Founders & Leaders", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "", "markdown": "Flat-screen TVs once wowed our grandparents like magic. Then came the age of millennials, who witnessed a tech evolution with countless new apps transforming life. Today, there's software for nearly every need from companionship through chatbots, to endless online entertainment (more entertainment than you can even handle) It's all powered by innovative software, simplifying and enriching our lives. The key to all this? Software special computer programs that make our lives easier and more fun.\n\nThese super-useful programs are called \"**Software as a Service**\" (SaaS). They're like apps you access online. SaaS has become super popular, kind of like a \"milking cow\" for businesses, because it brings in steady money.\n\n*Numbers do not lie; just look at these stats*:\n\n[The global SaaS market is currently worth about ](https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-saas-factor-six-ways-to-drive-growth-by-building-new-saas-businesses)[$3 trillion](https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-saas-factor-six-ways-to-drive-growth-by-building-new-saas-businesses)[, and estimates indicate it could surge to ](https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-saas-factor-six-ways-to-drive-growth-by-building-new-saas-businesses)[$10 trillion by 2030](https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-saas-factor-six-ways-to-drive-growth-by-building-new-saas-businesses)\n\n[The SaaS industry has an ](https://www.zippia.com/advice/saas-industry-statistics/)[annual growth rate of 18%](https://www.zippia.com/advice/saas-industry-statistics/).\n\n[SaaS growth can generate between](https://www.zippia.com/advice/saas-industry-statistics/)[$5 million to $100 million in annual recurring revenue](https://www.zippia.com/advice/saas-industry-statistics/).\n\n[By the end of 2023,](https://www.zippia.com/advice/saas-industry-statistics/)[99% of companies will be using one or more SaaS solutions](https://www.zippia.com/advice/saas-industry-statistics/).\n\nThinking of starting your own business? A SaaS product is a promising opportunity but it has a unique set of challenges.! This guide will help you get started, first by finding a problem your program can solve, to building a team and launching your first minimum viable product. Let's turn your awesome idea into a profitable program!\n\n## What Is a SaaS Company?\n\nImagine you're creating a business that provides **software services over the internet**. Instead of selling physical products, you offer digital tools or applications that people can use online. SaaS companies are like virtual toolboxes where customers can access software without installing anything on their computers.\n\n## Why Are SaaS Companies Popular?\n\n**1. Scalability**: The rapid growth of SaaS businesses is largely due to the scalability offered by cloud platforms. Unlike traditional businesses bound by the physical limits of stores or factories, SaaS companies leverage cloud computing's flexible resources. This allows them to efficiently scale their infrastructure up or down to match client demands, ensuring they always have just the right capacity without the overhead of unused space or idle equipment.\n\n**2. Recurring Revenue**: Customers pay regularly (monthly or yearly), which helps sustain the business.\n\n**3. Global Reach**: You can serve people all around the world, not just in your local area.\n\nHowever, the road to establishing a successful SaaS company is paved with difficult decisions and trial-and-error, especially in the early stages.\n\n## Understanding the Market and Defining Your Niche\n\nBefore diving into the technicalities of building your product, you must clearly understand the market plan to enter.\n\nLet's take an example: Imagine if you're baking cookies, you wouldn't just throw ingredients together without knowing who you're baking for! Same logic goes around while building a product.\n\n**Here's how you can learn more about your \"cookie eaters\":**\n\n**Who are you trying to help?** Are you making cookies for kids who love chocolate chips or for adults who prefer healthier options? In the product world, this is your target audience.\n\n**What problems do they have?** Maybe the kids always want more chocolate chips, or the adults struggle to find healthy cookies that taste good. These are their pain points.\n\n**How can your product be the perfect cookie?** Can you make cookies packed with chocolate chips that are still good for them or offer healthy, delicious options for adults? This is where your product comes in as a unique solution.\n\nBy figuring this out early on, you can build a product that people actually want and market it to the right audience. Conduct thorough market research to identify your target audience, understand their pain points, and determine how your product can provide a unique solution. *Afterall, if you don't mix the ingredients in the right amounts, the cookies won't taste good!* Define your niche early on to tailor your product development and marketing efforts more effectively. \n\n## Developing a Minimum Viable Product (MVP)\n\nA crucial step in the early stages of a SaaS company is the development of a Minimum Viable Product (MVP). MVP allows you to test your product's core functionality with real users and gather feedback without investing heavily in full-scale development.\n\n**Think of an MVP like a prototype.** It's a basic version of your product with just the core features that solve the main problem for your target audience. Imagine it's the first draft of a book - it has the main story but not all the bells and whistles yet. The goal is to get your product in front of real people as soon as possible to see how they use it and what feedback they have. This helps you avoid spending a lot of time and money building features that nobody wants.\n\nBy incorporating user feedback, you can iterate and improve your product quickly. This way, you're constantly building something that people actually need and enjoy using.\n\n## Outsourcing Software Development\n\nFor many SaaS leaders, outsourcing software development is a strategic move to accelerate the MVP process. Outsourcing means contracting a company in another location to develop your software. This lets you tap into a global pool of talented developers.\n\nPartnering with a [nearshore software development company](https://azumo.com/nearshore-software-development)[](https://azumo.com/nearshore-software-development) can provide access to skilled developers who can bring your vision to life efficiently and cost-effectively. Outsourcing also allows you to focus on other critical aspects of your business, such as customer acquisition and building investor relationships.\n\nWhen considering outsourcing, it's important to choose a partner that aligns with your company's values and goals. For instance, a provider that offers [Python development services outsourcing](https://azumo.com/technologies/python-development) can be particularly beneficial for SaaS companies due to Python's versatility and the speed at which applications can be developed.\n\n## Building a Strong Foundation with Docsie\n\n*Imagine it: you're building a new SaaS product, but every time you tweak a feature, there's a mountain of instructions to rewrite. Ugh! Documentation can feel like a never-ending chore, slowing down writers and confusing users.*\n\nLaying a strong foundation is crucial for any SaaS company, and that includes having a system for clear and accessible documentation. Think of it as the instruction manual for your product - it guides users, reduces support tickets, and ultimately, keeps them happy.\n\nThat's why having the right tools in place is vital for success. Docsie is a platform that can streamline your documentation process, making it easier to manage and update your product's documentation as it evolves. (perhaps call out some of the main Docsie features - e.g. AI Docs, Help Centers, In-App Help, Project Management, SSO and Enterprise features etc)\n\nDocsie makes the documentation writing process a piece of cake!! It's like cleaning up a messy room full of papers - or in this case, full of scattered emails and files - and turning it into a neat filing cabinet. No more getting lost in a maze of outdated information!\n\nDocsie keeps everything organized, current, and accessible for both you and your users. Updating instructions becomes a breeze, and working with your team is smooth sailing. Imagine never having to worry about messy instructions again - that's the Docsie advantage!\n\nBy using Docsie, you can focus on building a great product instead of wrestling with confusing instructions. Happy users with access to clear information will ensure the success of your software company, and Docsie is the secret weapon to building that strong foundation.\n\nTo know more about how Docsie works, [click here](https://www.docsie.io/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained/)**!**\n\nWant to learn more? Why not read our guide on AI workflows in Docsie, and [how it makes documentation management ](https://www.docsie.io/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained/)[effortless](https://www.docsie.io/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained/).\n\n*Effective documentation is not only crucial for internal purposes but also enhances the user experience by providing clear and accessible information.*\n\n**Conclusion**\n\nThe beginnings of a SaaS company are both challenging and exhilarating. Founders and leaders must make informed decisions about market positioning, product development, and strategic partnerships to steer the ship. Consider the idea of outsourcing software development to create a robust MVP, and utilize tools like [Docsie](https://www.docsie.io/) to manage your documentation. That way, you can set a strong foundation for your SaaS company's growth and success.\n\n*Tired of documentation headaches? Try Docsie for free! Book a demo and experience the difference.*", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_zbt8zkPmHqKYs9d9n/banner_63_1e42ed49-beda-b54f-b547-2aee85824cd3.jpg", "summary": "As hundreds of businesses launch innovative products, you too have an idea for a SaaS product. But can you turn it into reality? Here are the top 4 steps every SaaS founder should know when launching a SaaS company!", "publish_date": "April 18, 2024", "categories": ["AI", "SaaS "], "status": 1, "path": "/blog/articles/the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders", "slug": "the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders", "previous": {"link": "../how-docsie-helps-in-transport-management-system", "title": "How Docsie Helps in Transport Management System?"}, "next": {"link": "../how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change", "title": "How-to utilize Tacit Knowledge for Long-Term Success Amid Rapid Organizational Change?"}}, {"title": "Impress Customers: 10 Amazing Product Documentation Examples", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C.", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "Documentation is an integral part of the product development process. As the product moves from a proof of concept to a reality, explanatory documentation is essential for educating customers on how to use your product.\n\nIn other words, in this timeline, the gap between creating a stellar product and ensuring users can unlock its full potential often lies in the quality of documentation.\n\nMany businesses grapple with the challenge of presenting information in a way that engages users, addresses their pain points, and provides comprehensive solutions. The result? Potential customers are left in the dark, existing users are frustrated, and missed growth opportunities.\n\n## Mastering Product Documentation\n\nProduct documentation is crucial for:\n- Educating customers on product use\n- Adding value to the product\n- Building customer confidence\n- Reducing support burden\n\n**Key highlights:**\n- 10 outstanding product documentation examples\n- Step-by-step guide to create detailed documentation\n- Practical tips for using Docsie to improve your documentation\n\nDiscover how to create engaging, comprehensive product documentation that enhances user experience and drives product adoption.\n\n### The World of Product Documentation\n\nWhat is the product for, what does it do, and how do they do it? These are some basic questions to be answered before a stakeholder interacts with the product.\n\nProduct documentation refers to the set of documents that provide information about a product, its features, functionalities, and usage. Product documentation is further bifurcated into two - System Documentation and User Documentation. They are divided based on their target audience and the type of information to be shared.\n\nProduct documentation serves as a comprehensive guide for users, customers, and stakeholders to understand, implement, and troubleshoot the product.\n\n**Let\u2019s use Docsie as an example!**\n\nDocsie is a product documentation platform. It allows users to create, edit, annotate, and publish documentation in an online knowledge portal. It\u2019s as simple as logging in, creating a new Docsie Book, and typing your first piece of content!\n\n### But Why Does an Impressive Product Documentation Matter?\n \n![But Why Does an Impressive Product Documentation Matter?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_A9fC9xSGFm3EYNgyB/why_cec30b50-4c9a-ad25-54b7-17dd021b6366.png)\n\n**1. Adds value to the product** - A comprehensive product documentation goes beyond the basic usage, offering tips, best practices, and use cases, enabling users to derive maximum value from the product.\n \n**2. Builds customer confidence in the product** - Clear and well-structured documentation instills confidence in users by empowering them with the knowledge needed to effectively use the product.\n \n**3. Reduced Support Burden** - Product documentation serves as a self-help resource, allowing users to troubleshoot issues independently. By addressing common queries through documentation significantly reduces the need for users to seek external support.\n\n**4. Time and Resource Savings** - Well-crafted documentation saves users time by offering quick access to information. Knowledge transfer is made seamless and quicker. Instead of spending valuable time searching for answers or waiting for support, users can efficiently resolve issues on their own.\n\n**5. Feature Exploration and Adaptability to Updates** - Documentation serves as a guide for users to explore and understand the full spectrum of product features. Additionally, it ensures users can smoothly adapt to updates and changes by providing clear information about new functionalities, improvements, or modifications.\n \n**6. Continuous improvement** - The practice of effective documentation includes mechanisms for user feedback and engagement. Valuable insights from users, help companies identify areas for improvement, address pain points, and enhance both the product and its accompanying documentation iteratively.\n \nHence from an easy-to-use interface to complex features and functions, Docsie helps you prepare more comprehensive explanations to drive the concept home for the stakeholders.\n\n\nIn this article, we will explore 10 of Docsie teams\u2019 favorite examples of amazing product documentation. Better yet? We will also show you how to make amazing product documentation of your own (inspired by our amazing examples!)\n\n**Let\u2019s dive in!**\n\n## 10 Amazing Product Documentation Examples \nBelow, you will find 10 amazing product documentation examples selected by the Docsie team. We will explore how to replicate features and functions, and create similarly amazing documentation of your own in Docsie! \n\n### 1 - Docker \nDocker is a container virtualization platform that enables software hosting within tiny, modular and individually isolated IT environments. The concept allows for multiple disparate services to be hosted on a single host operating system by splitting and sharing operating system resources between containers. >[Docker Documentation](https://docs.docker.com/) \n![Docker Documentation Portal Homepage](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/oywtjgyzfpsynkqslptj \"Docker Documentation Portal Homepage\") \nDocker has a formatted product documentation portal and presents all the essential information needed to download, install, and get up and running with Docker containers. It also shares multi-lingual product documentation, API reference documentation, and a frequently asked questions (FAQs) section at the bottom. For visual learners, there is also a video section in the bottom right.\n\nTo create a Getting Started section, let\u2019s use Docsie as an example. To start in Docsie, you must create an account, confirm your email address, load the Docsie Workspace dashboard, create a new Shelf, and create a new Book \u2013 that\u2019s the basics done! Create a framework of header titles for each section, write instructions, add pictures and hyperlinks and you will end up with a similar structure to below!\n\n![Example of Header Structure in Docker Documentation](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/ohzwitemzfuhcekepxex \"Example of Header Structure in Docker Documentation\") \n\n**The best part? Docsie does this for you automatically!**\n\n[See how this is done in Docsie, read the Docsie Quick Start guide!](https://help.docsie.io/?doc=/using-docsie/quick-start/) \n### 2 - Stripe \nStripe is an international payment processing platform with technical functionality that enables custom integrations and payment parameters using the Stripe command-line-interface (CLI). Its mission statement is to increase the GDP of the internet by building virtual economic infrastructure that streamlines eCommerce. \n\n[Read more about the Stripe CLI](https://stripe.com/docs/stripe-cli) \n\n\n![Stripe CLI documentation page with code highlighting examples](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/zpxindusvnjuriyzpock \"Stripe CLI documentation page with code highlighting examples\") \n\nThis Stripe page is known as technical product documentation. It explores how to use a CLI to create Docker containers (hello again!) and communicate with Stripe using nothing but terminal commands. On the page you will see a Table of Contents, code blocks with copy-paste functionality, and in-text hyperlinks. Docsie has code blocks, so let\u2019s explore how to use them\n> >[Check out this Code Blocks Example in Docsie](https://help.docsie.io/?doc=/publish-documentation-portal/plugins-extensions/add-code-highlighting/) > Copy this code ready to follow our example - `console.log('Hello World');` Open a Docsie Book in the Docsie Editor. The GIF below shows how to find the Code Block option in the toolbar, and contains a JavaScript example that prints \u201cHello World!\u201d ![Animated GIF showing how to add code blocks to Docsie Books](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/dvofsbntefhpqxzetglx \"Animated GIF showing how to add code blocks to Docsie Books\") In your Docsie Portal, code highlighting is applied to improve clarity for technical readers. Users can even copy the code with the handy clipboard icon! ![Live Docsie Portal rendering for code blocks example](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/cgnoqwpldvdycrhyzqzr \"Live Docsie Portal rendering for code blocks example\") \n> >[See how to apply the Code Highlighting plugin in Docsie!]\n> (https://portals.docsie.io/docsie/docsie-documentation/publish-documentation-portal/?doc=/plugins-extensions/add-code-highlighting/) \n\n### 3 - Apple\n The ubiquitous Apple! No, not the edible kind! Apple offers some excellent product documentation for its popular iPhone line of smartphones. In our Apple product documentation example, we have a version picker, table of contents, text and headers, and finally in-line images. \n ![Apple iPhone Documentation Page](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/xvuspkjrqcaxcncgqzbq \"Apple iPhone Documentation Page\") \n\nLet\u2019s explore version control in Docsie! >[Read our guide on managing versions in Docsie! ](https://help.docsie.io/?doc=/using-docsie/docsie-editor/managing-versions/) When reading documentation in a Docsie knowledge portal, readers can select a version using the version picker plugin. \n ![Version picker in Docsie Portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/vasmwlrjywxcrzbvjinl \"Version picker in Docsie Portal\") \n This allows readers to view historical product documentation \u2013 you know, for those slow pokes at the back who haven\u2019t updated yet! To create a new version in Docsie, use the version management tab in Docsie Editor. ![Version selection menu in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/cidsyyjlzvzipcoogjrn \"Version selection menu in Docsie Editor\") From here, click Add version + . ![Add Version button in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/nvsbfjwaqyniyqlnagvl \"Add Version button in Docsie Editor\") \n\nNext, choose a version number and version name before clicking the Add version button. It\u2019s that easy! Update the new version document with any feature changes, and let your customers find the latest (or late-ish) information! \n ![Add Version context options menu in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/ozelvlpwguxzksamascl \"Add Version context options menu in Docsie Editor\") \n ### 4 - Parse \n \n Parse is an excellent full stack software platform that provides open-source frameworks for application backends. Simply, it offers pre-made code resources that developers can trust when integrating with any development project. In the Parse documentation portal, there is a great documentation example in the form of compatibility tables. This monitors the compatibility of different architectures like Node.js and MongoDB with the Parse platform. \n \n ![Example version compatibility table on Parse website](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/hkytunqwvoqlcsnwymgk \"Example version compatibility table on Parse website\") \n\nLet\u2019s make this in Docsie! We can make a four column table similar to the Parse example using table blocks in Docsie. \n\n![Docsie table block icon with four column option highlighted](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/jwmmuikvpbcagcqtkqky \"Docsie table block icon with four column option highlighted\") Select the table block icon, then the four column option. As you type, use the Enter key to move along the columns. Use Ctrl + B on the keyboard to make text bold. Finally, add emojis using the symbol option. ![Replicated four column table in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/awevjvzwxxxmspzcsesz \"Replicated four column table in Docsie Editor\") ![Symbol selection menu in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/cunoxhrnzcfkcuncyqlq \"Symbol selection menu in Docsie Editor\") ![Emoji and symbol selection table for Symbol context menu in Docsie Editor](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/bbxeheaefvtzwkaeuavz \"Emoji and symbol selection table for Symbol context menu in Docsie Editor\") \n\n[Learn about the Docsie Editor toolbar.](https://help.docsie.io/?doc=/using-docsie/docsie-editor/adding-media/) \n\nThis is an easy way to write API documentation and technical software documentation. You can go further by adding hyperlinks to the Node.js website, or internal links to relevant user guides. Deliver your next API compatibility table in Docsie! \n ### 5 - Flutter \n Flutter is a UI toolkit created by Google to drive consistency in user interface design across mobile, web, desktop and embedded devices. It promotes fast UI design and development with an online code editor, and a layered container-based architecture allows for full customization. Flutter hosts a range of videos for users to watch and learn about the platform. As the platform is made by Google, YouTube is the logical choice for our example! ![Flutter YouTube video examples on page](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/gdcgtpfnocqjnrjxmffb \"Flutter YouTube video examples on page\") You can emulate this design in Docsie using video embed blocks! ![How to add video embed blocks to Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/aomjofizmdvjafyfpean \"How to add video embed blocks to Docsie Books using Docsie Editor toolbar\") Simply click within your Docsie Book, select the video embed icon, then copy the YouTube URL into the text field. You can do the same with Dailymotion, Vimeo and a range of other video hosting websites. We have a GIF showing this process so you can add your own videos into Docsie \u2013 give it a try! \n\n[Learn how to use the Docsie Editor toolbar.](https://help.docsie.io/?doc=/using-docsie/docsie-editor/adding-media/) \n ### 6 - Ionic Framework \n The Ionic Framework is an open-source UI toolkit for building performant desktop and mobile applications using HTML, CSS, JavaScript and other web technologies. It integrates with popular frameworks like Angular, React and Vue with various UI components, native device functions and theme support. Ionic has a great mobile phone example embedded in its site. Let\u2019s add a similar example to our Docsie Book using iFrame embeds! First, copy the code below:\n \n `` Next, click the code embed block in the Docsie Editor. Paste the iFrame embed code here, then click Save to continue. We have a GIF illustrating this process below. \n ![How to embed iFrame integrations in Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/vrigdonkwnbamjjpkfwu \"How to embed iFrame integrations in Docsie Books using Docsie Editor toolbar\") ![Live iFrame example in the Docsie Portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/gumyqdlpsdckgiosmlje \"Live iFrame example in the Docsie Portal\") \n\n>[See our official list of integrations using iFrame in Docsie!](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/) \n\n### 7 - DigitalOcean \nDigitalOcean is a cloud computing services platform that enables clients to host servers, virtual machines, databases and more. It offers dedicated Kubernetes services for scalable container applications, and managed solutions for web hosting, mobile apps, big data lakes and VPN services. DigitalOcean offers feedback functionality on its docs to collect user feedback and iterate on content. Let\u2019s explore how to do this in Docsie! \n>![DigitalOcean Docs page with feedback collection functionality example](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/qtyaynqicnsfojxakxtl \"DigitalOcean Docs page with feedback collection functionality example\") \n\nVocally is the equivalent feature for collecting feedback in Docsie. It allows users to leave a star rating, text feedback and even a video recording \u2013 sweet! ![How to access Docsie Vocally in the main Docsie Workspace menu](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/jobysqxbnhuglnpjbkoe \"How to access Docsie Vocally in the main Docsie Workspace menu\") \n\nHere, you can access any submitted Docsie Vocally feedback. Users have the option of a 1-5 star rating, and a short text explanation. Some users may be willing to leave a screen recording, helping you pinpoint the exact problem! \n![Live example of user feedback and video playback in Docsie Vocally dashboard](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/ktpgmveuafsztjjvigjx \"Live example of user feedback and video playback in Docsie Vocally dashboard\") Every Docsie customer gets access to Vocally, and it\u2019s invaluable in revealing the strengths and weaknesses in your documentation. You can\u2019t always get it right the first time, but you can get it right-er with the next iteration when your writers use Docsie Vocally! \n\n### 8 - Slack \n>Slack has arguably become the Whatsapp of the business world. The popular business instant messaging (IM) platform offers voice and video calls, image and GIF sharing, comment reply trees and more to organize and simplify business communications. Slack offers tooltips throughout its documentation portal to highlight important information, and callout related features. Let\u2019s replicate this in Docsie! \n>![Example of callout blocks in Slack documentation portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/rbxmfuwtimoecutilfjs \"Example of callout blocks in Slack documentation portal\") \n\nWe can make a tooltip like above using quote blocks in Docsie. \n\n[Learn how to use various Docsie Editor buttons.](https://help.docsie.io/?doc=/using-docsie/docsie-editor/adding-media/) \n\nSimply navigate to the Docsie Editor toolbar and select the quote block icon. Here, you can choose info, warning or question block types. We illustrate this in the animated GIF below. \n\n![How to add callout or quote blocks to Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/cientdcamlnfozadvsgw \"How to add callout or quote blocks to Docsie Books using Docsie Editor toolbar\") \n\nHere are some variations using info, warning and question quote blocks in a live Docsie Portal. You can additionally use question and warning blocks to create question-and-answer statements \u2013 flex your creativity using quote blocks in your next Docsie Book! \n\n![Live example of all three callout or quote block types in Docsie Portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/wrztunbzpesljcwarenw \"Live example of all three callout or quote block types in Docsie Portal\") \n\n### 9 - Rust \nRust is a programming language designed with speed in mind. It can prevent segfaults and guarantees processor thread safety. Rust can be used to create REST-API frameworks, communicate with database solutions like PostgreSQL and much more. The Rust Standard library contains in-line code snippets that work to simplify API documentation browsing. Let\u2019s match it in Docsie! ![Example documentation in Rust portal with markup code](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/hpcrwxzsnkqkojtoemru \"Example documentation in Rust portal with markup code\") The in-line code snippets include `Vec` and `Option` . We can do this in Docsie using the markup button. ![Markup toggle icon in Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/fgijgjarucvswdawsewg \"Markup toggle icon in Docsie Editor toolbar\") \n\nTo markup text as code, simply click-and-drag to highlight the text, then click the markup button. We have a GIF illustrating this process below.\n ![Animated GIF showing how to apply Markup to text in Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/diaerrmtfvogmuvqfylo \"Animated GIF showing how to apply Markup to text in Docsie Books using Docsie Editor toolbar\") The markup text also contains hyperlinks. This link should redirect to a glossary of terms explaining what the code snippet does. \n \n [Take a crash-course on how to create hyperlinks in Docsie.](https://help.docsie.io/?doc=/using-docsie/docsie-editor/extended-formatting-options/) \n\n### 10 - Yoast \nYoast is a search engine optimization (SEO) platform designed to help business optimize their WordPress sites, and improve knowledge on SEO best practices. The Yoast SEO plugin optimizes websites for better performance in Google search engine result pages (SERPS) to drive customer engagement. Yoast offers step by step guides using list headers in its documentation portal. We can replicate this with list headers in Docsie! \n![Example of step headers in Yoast documentation portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/okmupunyophvijddimng \"Example of step headers in Yoast documentation portal\") \n\nTo do this in Docsie, first create a Book and open the Docsie Editor. Next, click in the text field and select the list header option in the Docsie Editor toolbar. We have a GIF below illustrating this process. \n\n![Animated GIF showing how to add step headers to Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/jyzdfkehfmaxtlegporx \"Animated GIF showing how to add step headers to Docsie Books using Docsie Editor toolbar\") \n\nList headers are part of the HTML specification. In Docsie, list headers are great as they allow you to create direct links within your documentation. This means when users click a link, they are taken straight to the list header (rather than having to scroll or swipe!) \n\n![How to add video embed blocks to Docsie Books using Docsie Editor toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/lradwltxuqolxfmzxxwr \"How to add video embed blocks to Docsie Books using Docsie Editor toolbar\") \n\n[Learn more about Docsie Editor features.](https://help.docsie.io/?doc=/using-docsie/docsie-editor/understanding-docsie-editor/) \n\n## Steps to Create Detailed Product Documentation \n\n![## Steps to Create Detailed Product Documentation](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_pok02LkbgMMrVzIIg/steps_19ee21e0-07f8-2750-290a-4572b8d87d0f.png)\n\nCrafting detailed product documentation is essential for guiding users through your product's features and functions effectively. Follow these steps to ensure your documentation is comprehensive and informative:\n\n**1. Know thy Audience:** Begin by identifying your target audience and understanding their needs, knowledge levels, and challenges. Tailor your documentation to address their specific requirements and ensure it is accessible and easy to understand.\n\n**2. Define Documentation Scope:** Clarify the scope of your documentation by outlining the features, functionalities, and use cases you need to cover. Break down complex topics into manageable sections to ensure clarity and coherence.\n\n**3. Gather Information**: Collect all relevant information about your product, including user manuals, technical specifications, FAQs, and support resources. Consult subject matter experts and product developers to gather insights and details.\n\n**4. Organize Content**: Structure your documentation logically to facilitate easy navigation and information retrieval. Create a table of contents or navigation menu to outline the document hierarchy and guide users through the content seamlessly.\n\n**5. Write Clear and Concise Content**: Use clear and concise language to explain concepts, features, and procedures. Avoid technical jargon and provide examples, illustrations, and screenshots to enhance understanding.\n\n**6. Guide Them Step-by-Step:** Break down complex procedures into step-by-step instructions to guide users through tasks and processes effectively. Use numbered lists or bullet points to outline each step clearly and include tips, warnings, and troubleshooting advice where necessary.\n \n**7. Incorporate Multimedia Elements:** Enhance your documentation with multimedia elements such as images, videos, diagrams, and interactive tutorials. Visual aids can help users visualize concepts and procedures more effectively and improve overall comprehension.\n\n**8. Stay Consistent, Stay Sharp:** Maintain consistency in terminology, formatting, and style throughout your documentation to avoid confusion. Review and revise content regularly to ensure accuracy and relevance and update documentation promptly to reflect changes or updates to the product.\n\n**9. Test Documentation:** Before finalizing your documentation, conduct usability testing with representative users to identify any usability issues or areas for improvement. Gather feedback and make necessary revisions to optimize the usability and effectiveness of your documentation.\n \n\n## Use These Docsie Features to Your Advantage!\n\nThese 10 documentation examples show how beneficial user guides can be. Next time you create a user guide, use these Docsie tips and tricks to your advantage! Our chosen examples are great, but we know yours will be even better!\n\nDocsie is an end-to-end documentation management platform that businesses use to create web-based FAQs, product documentation, user guides, help docs, and user manuals. The platform features customer-centric collaboration, extensive embedding, tailored translations, and powerful publishing at your fingertips.\n\n[Start onboarding](https://app.docsie.io/onboarding/) today, and deliver delightful digital documentation with Docsie!\n\n**Frequently Asked Questions**\n\n **1. What are the most prominent challenges businesses face in creating effective product documentation?**\n **Ans**: Businesses often face challenges such as:\n - Maintaining consistency in documentation style and format. \n - Keeping documentation up-to-date with evolving product features.\n - Addressing diverse user needs and skill levels. \n Ensuring documentation accessibility across various devices and platforms.\n\n**2. What are the benefits of using dedicated documentation platforms over traditional methods?**\n **Ans**: Centralized storage, collaborative editing, version control, analytics, and seamless integration enhance productivity and efficiency. This makes the dedicated tools the go-to support system for product documentation over traditional methods.\n \n**3. How can businesses ensure their product documentation remains relevant and up-to-date?** \n**Ans**: To ensure product documentation remains relevant and up-to-date, businesses should establish processes for regular review and updates. This includes monitoring product changes and updates, gathering user feedback, and incorporating new information or features into the documentation promptly.\n \n**4. How can businesses ensure their product documentation remains accessible and inclusive for all users?** \n**Ans**: To ensure accessibility and inclusivity, businesses should follow accessibility guidelines (such as WCAG) to make documentation content perceivable, operable, understandable, and robust for users with disabilities. This includes providing alternative text for images, using readable fonts and color contrasts, and offering multiple formats for content consumption (such as HTML, PDF, and plain text).\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_y0yaRVdT6pogfb54r/banner_60_97a3df47-39c8-f67c-8882-5d5a85cff40e.jpg", "summary": "See 10 of the Docsie Team's favorite documentation examples, and learn how to copy and match the quality of these examples in the Docsie Editor.", "publish_date": "April 16, 2024", "categories": ["Product Documentation", "Best Practices", "Technical Writing", "API Documentation", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/impress-customers-10-amazing-product-documentation-examples", "slug": "impress-customers-10-amazing-product-documentation-examples", "previous": {"link": "../5-steps-to-take-to-develop-exceptional-customer-experience", "title": "5 Steps To Take To Develop Exceptional Customer Experience"}, "next": {"link": "../establishing-an-effective-internal-wiki-for-your-organization", "title": "Establishing an Effective Internal Wiki for Your Organization"}}, {"title": "How Docsie Helps in Transport Management System?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Digital transformation is happening left, right and centre. Companies across various industries are constantly on the lookout for technologies or solutions that can help them streamline their operations, improve efficiency, and better customer engagement. The transport sector is no exception. \n\nCompanies in the transport sector require effective management to ensure smooth operations, timely deliveries, and, ultimately, customer satisfaction. Docsie, a comprehensive documentation management platform, steps in to help these companies manage their information systems. \n\nLet's explore how Docsie helps in improving the transport management system. \n\n## Features of Docsie \n\n### 1. Customization of Portal Icons and Headers\n\nThe transport industry requires the ability to change digital platforms to reflect a company's brand identity. Docsie offers customization options for portal icons and headers so that you can ensure that your brand gets the visibility it deserves, especially among your own team members. This level of personalization improves the portal's visual appeal and creates a sense of familiarity and trust among users. \n\nMeanwhile, Docsie is also working to help companies customize their UI elements. With this, companies will be able to create a more engaging and interactive documentation experience. \n\n### 2. Video Timestamp Feature\n\nAdding multimedia, especially video, to documentation has become increasingly popular as it conveys complex information in an easy format. When it comes to videos used in documentation, the most important feature is a timestamp. \n\nDocsie's video timestamp feature is particularly beneficial for [transport management system](https://www.freightpop.com/), where instructional and procedural videos are common. The feature allows users to mark specific points within videos. It helps them to find and reference key information throughout the video. This is especially useful for training purposes. But it can also be used to explain complex transport processes. \n\n### 3. UI Customization for Business Plan Users\n\nDocsie is one of the most flexible documentation platforms offering UI customization options. The feature, available only for business plan users, provides companies with the capability to make changes to the user interface through CSS. Using the UI customization feature, companies can make UI changes and customize their documentation as they want. \n\nWhile this might incur additional monthly support costs, the investment is well justified by the improved user experience. This feature makes sure that companies can precisely shape their documentation portals to meet their unique operational and aesthetic needs.\n\n### 4. Single Sign-In Tokens \n\nSecurity and convenience are paramount for companies in the transport sector as they handle sensitive information. Keeping this in mind, Docsie provides a single sign-in token feature to companies aiming to simplify the login process while improving the security of their documentation databases. The feature, only available with an organization plan, minimizes the hassle of multiple logins. \n\nDocsie helps companies maintain a focus on their core operations. Using single sign-in tokens, companies can ensure that their documentation and information systems are both accessible and secure.\n\n## How Docsie Helps Transport Management Systems\n\n### Enhanced Documentation Access and Sharing\n\n**Centralized Documentation Repository:** Docsie acts as a centralized hub for all transport-related documentation. Easy access and management of critical documents like cargo handling guides, regulatory compliance manuals, and operation procedures can be achieved with Docsie. \n\n**Secure Sharing Mechanisms:** With Docsie, companies can securely share sensitive documents with stakeholders, including partners, regulatory bodies, and customers. By sharing with more stakeholders, companies can better their collaboration and transparency.\n\n### 2. Streamlined Content Management\n\n**Version Control:** Keep track of document revisions and updates. All stakeholders have access to the most current information, which is crucial for compliance and operational accuracy.\n\n**Content Organization:** Organize documentation into intuitive categories and shelves. By doing so, it becomes easier for users to find specific documents related to different aspects of logistics operations, such as customs clearance, freight forwarding, and inventory management.\n\n### 3. Advanced Search Functionality\n\n**Keyword Searches:** Users can quickly find information within extensive documentation using keyword searches. This significantly reduces the time spent looking for specific operational guidelines or compliance requirements.\n\n**Filtered Search Options:** Enhance user experience by allowing searches to be filtered by document type, date, relevance, and more. Users can easily find the exact information they need with ease.\n\n### 4. Interactive User Feedback and Analytics\n\n**User Feedback Loops:** Docsie lets users provide feedback directly on the documentation. Using this feature, companies can facilitate continuous improvement and make sure that content remains relevant and useful.\n\n**Analytics and Usage Reports:** Gain insights into how documentation is being used, which sections are most accessed, and where improvements can be made. \n\n### 5. Multilingual Support\n\n**Language Localization:** Docsie supports multilingual documentation, which is critical for global transport operations. With Docsie, companies can make their content accessible to international stakeholders in their native languages.\n\n**Automatic Translation Features:** Although not a substitute for professional translation, automatic features can provide quick translations of content. Overall, it can help in understanding and reducing language barriers.\n\n### 6. Enhanced Security Features\n\n**Data Encryption and Protection:** Make sure that all documentation stored and shared through Docsie is protected with state-of-the-art encryption. The high-grade security safeguards sensitive information related to logistics operations.\n\n**Customizable Access Controls:** Set granular access levels for different users. This limits the access of documentation to employees, partners, and customers only. \n\n## Conclusion\n\n[Docsie](https://www.docsie.io/) is one of the most versatile and powerful documentation tools available for the transport sector. The platform provides features that can help companies improve their documentation management, better user engagement, and support operational efficiency. \n\nDocsie's features like customization options, video timestamps, interactive guides, and single sign-in make sure that companies stay on top of their game and ahead of the market competition. And that's the main reason why opting for Docsie for all your documentation needs will be key to staying ahead in the race.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ich4wn7CfBwtAkkKg/banner_62_2_f6c6916d-f4cf-013d-5673-3b3490983b45.jpg", "summary": "This article talks about how how Docsie helps in improving the transport management system - Story!", "publish_date": "April 12, 2024", "categories": ["AI", "Transport Management System"], "status": 1, "path": "/blog/articles/how-docsie-helps-in-transport-management-system", "slug": "how-docsie-helps-in-transport-management-system", "previous": {"link": "../5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management", "title": "5 Reasons Docsie is the Must-Have Tool for Modern Knowledge Management"}, "next": {"link": "../the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders", "title": "The Beginnings of a SaaS Company - Key Considerations for Founders & Leaders"}}, {"title": "5 Reasons Docsie is the Must-Have Tool for Modern Knowledge Management", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Every organization is swimming in a sea of information. From emails and documents to presentations and videos, keeping track of everything can be a nightmare. \n\nFinding the information you need feels like searching for a needle in a haystack. It's a real challenge to keep everything organized and even harder to find the exact piece of information you need when you need it.\n\nThat's where the concept of knowledge management comes into play. It's a method that helps companies capture, sort, and share knowledge so everyone can access the right information at the right time.\n\n*And that's where Docsie comes in.***\n\n## Streamline Your Documentation Workflow with Docsie\n\nDocsie is a modern knowledge management tool that can help your organization overcome the challenges of information overload.\n\n*A typical employee spends almost 2 hours every day just hunting down information they need to do their job, according to a study by McKinsey & Company. AI documentation can be a lifesaver, cutting that search time in half.\n\nDocsie steps in to make this process smoother. By using artificial intelligence (AI) in documentation, Docsie helps businesses manage their knowledge more effectively. AI has already been shown to improve how we handle documents, making it easier to create, update, and find them. This leads to a big time-saver for employees, who can find information up to 30% faster, according to some studies.\n\nThere's even more to explore when it comes to AI's role in documentation. It also helps in reducing errors, ensuring that documents are always accurate and reliable. Plus, it makes collaboration between team members much simpler, as everyone works with the most current and consistent information. This is especially important for technical documents, which need to be precise and up-to-date.\n\n*I**t's a must-have tool for anyone who wants to work smarter, not harder!***\n\n**Here are five reasons why Docsie is the must-have tool for modern knowledge management:**\n\n### Centralized Knowledge Base\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_zh0D6glcVNq7JfzPB/image1.jpg)\n\nDocsie allows you to build, share, and manage enterprise knowledge bases with ease. It serves as a Single Source of Truth, ensuring that all stakeholders have access to the same, up-to-date information.\n\n**Suppose a coffee store start-up uses Docsie to centralize all their coffee brewing guides. Now, baristas across all locations can pull up the same instructions for a consistent cup every time.**\n\nAnother example can be taken of an Electronics company that has just launched a new smart thermostat. The product team updates the Docsie knowledge base with the latest information, including installation procedures and energy-saving tips. \n\nNow, when the sales team is pitching to clients, they can quickly access the most current details to answer questions confidently. Similarly, customer support agents can use Docsie to resolve queries efficiently, ensuring customers get accurate and consistent support.\n\n*This way, Docsie acts as the central hub for all of the business' vital product information, keeping everyone on the same page.*\n\n### Versatile Documentation Options\n\nWhether it's product docs, help centers, chatbots, user manuals, or SOPs, Docsie provides a versatile platform to create and maintain various forms of documentation. Its markdown and WYSIWYG editor ensures that technical and non-technical users alike can contribute effectively.\n\nOne example could be a tech support service, which uses Docsie to maintain a library of troubleshooting articles and how-to guides. This makes it easy for both their staff and customers to find solutions.\n\nConsider another example where a Plumbing Company has a range of how-to guides on fixing common plumbing issues, like leaky faucets or running toilets. These guides are written in simple language and include step-by-step instructions with images.\n\nWith Docsie's user-friendly editor, the team can easily update these guides whenever there's a new plumbing technique or tool they want to share. This helps both their staff stay informed, and provides their customers with an easy-to-understand resource for minor repairs they can do at home.\n\n### 3. Multilingual Support and AI Integration\n\nDocsie lets you manage multiple versions and languages for global reach, while its AI-powered chatbots and content creation boost user engagement and understanding.\n\nFor example, an international e-commerce platform can use Docsie to offer product manuals in multiple languages, while AI-generated FAQs provide instant help to customers worldwide.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_PsColCdNTzzVzyJ41/image2.jpg)\n\n### 4. Analytics and Feedback Integration\n\nUnderstanding how readers use your documentation is vital for continuous improvement. Docsie's analytics features provide insights into user behavior, while feedback options allow for direct user engagement and iterative development.\n\nSuppose a fitness app uses Docsie's analytics features to see which workout guides are most popular and gather user feedback to improve their content targeting.\n\nConsider another example of a cooking app. Docsie's analytics allow app developers to see which recipes are most viewed and followed. This data helps them understand the users' preferences, such as if quick dessert recipes are more popular than elaborate main courses.\n\nAdditionally, if several users suggest adding more vegan options, the developers can use this feedback to update their content and include more vegan recipes.\n\n### 5. Dynamic Content and API Support\n\nDocsie isn't just a static repository; it's a dynamic platform that supports content embeds and API documentation. Imagine having Docsie right now. Your knowledge base would constantly learn and adapt alongside your products and services, ensuring real-time updates and integrations.\n\nFor example, a software development tool can use Docsie to keep its API documentation up-to-date, allowing developers to integrate its features seamlessly into new apps.\n\n**Let's Summarize why Docsie is the must-have tool for modern knowledge management-**\n\n|What Docsie Offers?|What is it?|Why is it Important?|\n|-|-|-|\n|Centralized Knowledge Base|It is a repository where information is stored, organized, and shared. It serves as a self-service resource for product, service, or company-related data.|Streamlines information access, enhancing productivity and decision-making. Supports customer service and employee training. Also makes a more efficient work environment.|\n|Versatile Documentation Options|It refers to a range of tools and features that enable the creation, organization, and maintenance of various types of documentation.|Streamline business processes and enhance productivity by providing clear, accessible information.|\n|Multilingual Support and AI Integration|It enhances user experience by providing personalized service in multiple languages through AI-driven communication tools.|Expand global reach and improve customer satisfaction by offering services in multiple languages.|\n|Analytics and Feedback Integration|This involves using analytical tools to assess and integrate user feedback for improved decision-making and service optimization.|Drive product improvement and strategic decision-making through insightful customer feedback and data analysis.|\n|Dynamic Content and API Support|This means delivering personalized content that changes based on user behavior and preferences, often facilitated by APIs.|Personalize user experience and maintain engagement with content that adapts to user behavior and preferences.|\nUsing AI to handle documents makes writing and updating important information easier. It truly transforms how teams use their shared knowledge. With Docsie, you're not just keeping track of info; you're giving your team the knowledge they need when they need it. This helps everyone work smarter.\n\n**Final Words**\n\n[Docsie ](https://www.docsie.io/) is more than just a documentation tool ; it is a powerful knowledge management tool that can help your organization improve communication, collaboration, and productivity. With Docsie, your employees will always have the right knowledge, at the right time!\n\n*Ready to see how Docsie can help your organization? Try a Demo Today!***", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_AHW2uVQTF5ieoA2wB/banner_61_b86a8e16-5a26-f963-e421-9a26126cb210.jpg", "summary": "Docsie is a modern knowledge management tool that can help your organization overcome the challenges of information overload.", "publish_date": "April 09, 2024", "categories": ["Product Documentation", "Documentation Workflow "], "status": 1, "path": "/blog/articles/5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management", "slug": "5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management", "previous": {"link": "../lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs", "title": "Lost in a Maze of PDFs? Find Your Way with Searchable PDFs"}, "next": {"link": "../how-docsie-helps-in-transport-management-system", "title": "How Docsie Helps in Transport Management System?"}}, {"title": "Lost in a Maze of PDFs? Find Your Way with Searchable PDFs", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Nowadays, PDF files are a very important and popular document format. They provide an easy means to convey information, preserve formatting, and make sure there is unity of style across various platforms. However, the most significant problem with PDFs can be their unsearchable nature. Visualize that you have a wealth of data that you can't easily sort through trapped in a single document. This may be very frustrating and a distraction that could reduce your output.\n\nThe pleasant side of the story is that there are several ways to make PDFs searchable, and the following guide will present the most efficient ways.\n\n## Benefits of Searchable PDFs:\n\n1. Enhanced productivity\n2. Improved information accessibility\n3. Boosted collaboration\n\n## 5 Methods to Make PDFs Searchable:\n\n1. Utilizing Optical Character Recognition (OCR)\n2. Checking for existing searchability\n3. Using online conversion tools\n4. Leveraging paid software\n5. Docsie's effortless searchable PDF solution\n\n## Tips for Maximizing Searchability:\n\n- Use descriptive file names\n- Employ proper formatting\n- Consider using bookmarks\n\nSearchable PDFs transform static documents into dynamic information sources, improving efficiency and knowledge sharing within organizations. Docsie offers an automated solution for creating and managing searchable PDFs, streamlining the process without additional software or manual work.\n\n\n## Why Make PDFs Searchable?\n\n![Why Make PDFs Searchable?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_jlxXevoHVgfgPUm19/image1.png)\n\n[Source](https://artificio.ai/product/search-pdf)\n\nSeveral advantages come from making PDFs searchable. Here are a few:\n\n**1. Enhanced Productivity:**\n\nAn investigation by[ ](https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/the-social-economy)[McKinsey Global Institute](https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/the-social-economy) demonstrated that knowledge workers spend approximately 1.8 weeks per year hunting and recovering information. Unsearchable PDFs would incur time wastage as instead of scrolling through page after page, you'd have to scroll through the whole PDF. A searchable PDF gives you the ability to search for information you want simply by entering a keyword you are looking for.\n\n**2. Improved Information Accessibility:**\n\nA survey reported that[ ](https://investor.manpowergroup.com/news-releases/news-release-details/talent-shortages-record-high-45-employers-around-world-report)[45 percent](https://investor.manpowergroup.com/news-releases/news-release-details/talent-shortages-record-high-45-employers-around-world-report) of employees claimed they have difficulty finding the information they need to perform their job well. Enabling the search function of the documents guarantees that this information can be used by everyone who needs it.\n\n**3. Boosted Collaboration:**\n\nSearchable PDFs can greatly enhance collaboration among the team members by providing the ability to find relevant information very quickly within the document. This has a particular effect when it comes to projects that require collaboration.\n\n## Pros and Cons of Searchable PDFs:\n\n|Feature|Pros|Cons|\n|-|-|-|\n|Searchability|Faster information retrieval, improved accessibility, enhanced collaboration|May require additional processing time (depending on the method)|\n|Text-based content|Easier to search and edit|Requires OCR for scanned documents|\n|File size|Can be smaller than image-based PDFs|File size may increase with embedded searchability features|\n|Security|Password protection and encryption can be applied to searchable PDFs|These searchable PDFs require additional security measures to protect sensitive information|\n|Archiving|Searchable PDFs can be easily archived and retrieved|Long-term archiving of certain searchable PDF formats may require specific software|\n \n\n## 5 Methods to Make PDFs Searchable\n\nThe PDFs can be made searchable in several ways, which have benefits and shortcomings. Here's a breakdown of the most common approaches:\n\n### 1. Utilizing Optical Character Recognition (OCR)\nThis technique is perfectly suitable for PDFs with text in image format. OCR technology is a process of converting scanned text to a searchable format. Many online tools and software programs offer OCR capabilities, including many online tools and software programs offer OCR capabilities, including:\n\n1. [Adobe Acrobat Pro DC](https://www.adobe.com/es_eu/acrobat/acrobat-pro.html) (Paid program)\n\n2. [Smallpdf](https://smallpdf.com/) (Free online tool with a limited amount of options)\n\n3. [ ](https://xodo.com/)[Xodo](https://xodo.com/) ( a free mobile app with OCR functionality).\n\n \n\n### 2.Checking for Existing Searchability:\nThe text of not all PDFs is the same. Some PDF files are already designed as searchable documents because they were created with a text layer embedded in the document. If you try to highlight the text in the PDF with your mouse, that is usually a strong indication that the document is locked. If the text is highlighted, it may be already done by the search engine.\n\n### 3.Utilizing Online Conversion Tools\n\nMany online conversion tools are available that can help you convert your PDF document into a searchable format, including a Word document. The tool usually uses the OCR technology to extract the text from the PDF document. Here are a couple of popular options to make searchable PDFs:\n\n1. [PDF2Go](https://www.pdf2go.com/)\n\n2. [ ](https://www.ilovepdf.com/)[Ilovepdf](https://www.ilovepdf.com/)\n\n \n\n### 4.Leveraging Paid Software\n\nFor advanced users looking for more powerful features, commercial software like Adobe Acrobat Pro DC has a complete set of tools for creating and managing searchable PDFs. These programs usually include high-quality OCR as well as editing options.\n\n### 5.Docsie's Effortless Searchable PDF Solution (Most Efficient)\n\n\n\nDocsie, a popular document management service, makes it possible to create and store searchable PDFs. Docsie makes PDFs that are searchable upon uploading of documents. This means you won't need to go through the hassle of manually digitizing or installing other software. This way, your team members can get instant access and search; this is reported to boost the productivity of the team.\n\nDocsie's simple search feature makes it possible to locate any information inside your PDFs in just seconds, which ultimately improves your team's[ ](https://site.docsie.io/centralized-team-collaboration-and-project-management)[collaboration](https://site.docsie.io/centralized-team-collaboration-and-project-management) and increases knowledge sharing among your organization.\n\nHere are some additional tips for maximizing the searchability of your PDFs: Here are some additional tips for maximizing the searchability of your PDFs:\n\n* **Use descriptive file names:** This way you may find the particular PDF file when you search by its file name. In contrast to \"**Report_Oct2023.pdf**\", choose \"**Marketing_Campaign_Performance_Report_October_2023.pdf**\" instead. Such a name is not only more informative but also more searchable in our Docsie system.\n\n* **Employ proper formatting**: The use of headings, subheadings, and bullet points can improve the readability and searchability of your PDFs. Search engines commonly rank well-structured documents higher in search results, thus making them easy to find.\n\n* **Consider using bookmarks:** Bookmarking is useful for moving around a lengthy document, especially those with more than one division. They provide the means to directly go to the desired part of the document, which will save users a lot of time.\n\n## Conclusion\n\nUtilizing these techniques will serve to take your PDFs from being just static documents to becoming dynamic information sources. The users and teams are exposed to a variety of advantages with searchable PDFs. The searchable PDFs act as a great tool helping to contribute to productivity, make information available, and facilitate[ ](https://site.docsie.io/documentation-collaboration-software)[collaboration](https://site.docsie.io/documentation-collaboration-software).\n\nAmong all the ways mentioned, Docsie, is undoubtedly, a quick and convenient method of not only creating but also managing searchable PDFs. Its automated searchability functionality bypasses the requirement for further software or laborious work on your part, thereby saving you time and effort. With Docsie, your PDFs are now easily searchable and available; this consequently leads to the team's ability to use information to the best of their advantage, and ultimately, to their success.\n\nAre you ready to harness the unlimited capabilities of searchable PDFs?[ ](https://www.docsie.io/)[Docsie](https://www.docsie.io/) has a free trial option, hence you can start using the product and see the benefits it brings in real-time and how it can transform your document management processes.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_UdhU7h2MUrMORrSZ3/banner_59_294a943e-57a9-8686-c4a7-73509e768947.jpg", "summary": "Struggling to find information in your PDFs? Worry not! This guide explores how to make PDFs searchable; boosting productivity and saving you time!", "publish_date": "March 28, 2024", "categories": ["AI", "PDF"], "status": 1, "path": "/blog/articles/lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs", "slug": "lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs", "previous": {"link": "../what-is-an-interview-as-a-service-and-why-should-you-get-it", "title": "What Is An Interview-As-A-Service And Why Should You Get It?"}, "next": {"link": "../5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management", "title": "5 Reasons Docsie is the Must-Have Tool for Modern Knowledge Management"}}, {"title": "What Is An Interview-As-A-Service And Why Should You Get It?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "How do you stand out when almost four out of five recruiters find it cumbersome to procure the right talent and fill vacant positions? The answer is quite simple. All you have to do is rely on technology. To make it clear, you must utilize the power of an interview-as-a-service platform.\n\nAs a recruiter, you already know hiring involves various steps, and it's so much more than sifting through a set of resumes. And when you have the right tool to back you up, the entire process becomes hassle-free. This is one of the reasons why there has been a 67% increase in the usage of video interviews. \n\nSo, in this article, we bring you everything you must know about [Interview as a Service](https://incruiter.com/) and why you should get it. \n\n## What is An-Interview-As-A-Service?\n\nInterview-as-a-service platforms simplify hiring by outsourcing the interview process to experts. This service ensures efficient, unbiased, and standardized assessments, which saves valuable time for recruiters and companies. In fact, 47% of recruiters rely on video interviews to cut their time by half.\n\nBy leveraging a robust platform, you also get a thorough evaluation of candidates' skills and cultural fit. This approach is beneficial because it enhances objectivity and reduces the risk of biased decision-making. \n\nFurther, interview-as-a-service provides scalability and improves businesses' ability to handle varying interview volumes effectively. \n\nThis optimizes the hiring process and promotes better candidate experiences. It also increases the likelihood of securing top talent for your organization.\n\n## Why Do You Need Interview-As-A-Service?\n\nNow, let's look at all the reasons why you need AI interviews to help you out. \n\n### 1. Expertise and Efficiency\n\nSpecialized interview services have experienced professionals who excel in conducting interviews. For instance, with InCruiter, you are privy to 3000+ experts across 250+ technologies who can conduct the best interviews on your behalf. Their expertise can streamline the hiring process and ensure a thorough evaluation of candidates.\n\n### 2. Time Savings\n\nOutsourcing interviews and opting for AI interviews can save the internal team valuable time. By leveraging external services, you can focus on your core operations and strategic objectives while dedicated professionals handle the interview process.\n\n### 3. Access to Diverse Talent\n\nSome interview services may have a broader network and access to a more diverse pool of candidates. So, when you choose a strong interview-as-a-service platform, it becomes easier to onboard the perfect candidate, as borders don't come into play. This can be especially beneficial if you are seeking to enhance diversity and inclusion in the workforce.\n\n### 4. Scalability\n\nInterview services provide scalability by swiftly responding to hiring surges, optimizing resources, offering flexible engagement models, accessing specialized expertise, leveraging scalable technology solutions, and ensuring cost efficiency. This enables organizations to adapt quickly to fluctuating hiring demands without compromising on quality or overspending on internal resources.\n\n### 5. Standardization\n\nExternal interview services may follow standardized processes and assessment criteria. So, you know you onboard a consistent candidate who has made his way through with fair evaluation. Standardization helps reduce bias and promote objectivity in the hiring process.\n\n## Wrapping Up\n\nAs you can see, interview-as-a-service is exceptional for modern hiring needs. Outsourcing interview services to skilled professionals simplifies the recruitment process and allows for a fair and thorough evaluation of candidates. \n\nThis service not only saves time but also promotes objectivity and curbs any biases in decision-making. The scalability of the platform accommodates varying interview volumes. It even offers flexibility for businesses. Try it today to elevate your hiring process.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_GeW2taiXQx3ItWItJ/banner_58_ee0d5cdf-103c-001b-1ad1-5a6112837243.jpg", "summary": "So, in this article, we bring you everything you must know about Interview-as-a-Service and why you should get it. ", "publish_date": "March 22, 2024", "categories": ["Interview-As-A-Service"], "status": 1, "path": "/blog/articles/what-is-an-interview-as-a-service-and-why-should-you-get-it", "slug": "what-is-an-interview-as-a-service-and-why-should-you-get-it", "previous": {"link": "../secret-to-effortless-documentation-docsies-ai-workflows-explained", "title": "Secret to Effortless Documentation? Docsie\u2019s AI Workflows Explained"}, "next": {"link": "../lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs", "title": "Lost in a Maze of PDFs? Find Your Way with Searchable PDFs"}}, {"title": "Secret to Effortless Documentation? Docsie\u2019s AI Workflows Explained", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "So, you have just launched a new update of your software, and the support team is bombarded with questions from users within hours. The reason? Obsolete or unclear documents. Although there is no one-size-fits-all method to eliminate unnecessary products or development errors, high-quality[ ](https://ijcsi.org/papers/IJCSI-10-5-1-223-228.pdf)[software documentation](https://ijcsi.org/papers/IJCSI-10-5-1-223-228.pdf) can considerably reduce both risks.\n\nIn today's fast-paced software development world, documentation is no longer an afterthoughts it's a lifeline for users and your produc's key distinguishing feature. However, keeping the documentation current can be likened to waging an unending battle against time and resources.\n\nThis is exactly where AI workflows come in. This approach leverages machine learning technologies to simplify the process of documentation while allowing you more freedom to build great software instead.\n\n## What are AI Workflows? \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_a12BB8F4f2L67Tw8g/image1.png)\n\nConsider a system that learns from your existing[ ](https://www.docsie.io/blog/articles/how-to-create-appealing-product-documentation/)[documentation](https://www.docsie.io/blog/articles/how-to-create-appealing-product-documentation/), improves on it, and can even generate its content. This is what AI workflows do. These systems, by applying machine learning algorithms analyze your writing style, discover trends in your documentation structure and client habits, as well as take care of repetitive tasks such as formatting of content and checking the style. It's like having an assistant who doesn't get tired but on top of this also recognizes areas in which you could improve your documents for clarity and user-friendliness.\n\n## The Challenges Faced By Traditional Documentation Workflows\n\nHowever, before discussing the advantages of AI workflows, one must understand the problems contained in traditional[ ](https://www.docsie.io/documentation/)[documentation](https://www.docsie.io/documentation/) processes:\n\n ** 1. Time-Consuming**\n\n** 2. Inconsistent Quality**\n\n**3. Limited Reusability**\n\n**4. Outdated Information**\n\n**5. Lack of Collaboration**\n\n## The Benefits of AI Workflows in Documentation:\n\n![Benefits of AI Workflows in Documentation](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_5Qrn2UvJhvSJomHTG/image2.png)\n\nThe advantages of AI workflows are numerous: \n\n|Benefit|Description|\n|-|-|\n|Increased Efficiency|AI mechanizes activities such as formatting of content, style checking, and image resizing, leaving technical writers to take on strategic tasks.|\n|Improved Quality|AI reads through the content to verify its clarity, consistency, and accuracy, ensuring that the document is of high quality.|\n|Faster Time to Market|AI can do routine tasks quickly, allowing more time to focus on the process of product development.|\n|Reduced Costs|A lean documentation system translates into cost reduction in the future.|\n|Enhanced Collaboration|AI workflows help build a partnership between technical writers and subject matter experts.|\n|Personalized Content|To get the most out of AI, documentation is adapted to specific audiences and learning styles (future capability).|\n|Deeper Analytics|AI as a tool of inspection, enabling analysis of how documentation is consumed, allowing for constant upgrades (future possibilities could be).|\n \n\n## How Docsie Makes AI Workflows Even Better:\n\n*I**mage idea: **On one side, a technical writer is seen to be heavily engrossed in paperwork. In contrast, the other side shows an early writer who appears relaxed and laid back with a Docsie user interface that contains AI-powered functionalities such as content audit and suggestion bubbles on its screen.*\n\n \n\nAre you bored with conventional artificial intelligence documentation tools?[ ](https://www.docsie.io/)[Docsie](https://www.docsie.io/) has the answer. The following five key points show how Docsie can make your documentation process more streamlined and help you create great user experiences:\n\n \n\n### Evolving Intelligence\n\nGo beyond static analysis. This suggests that, unlike other[ ](https://www.docsie.io/features/)[software](https://www.docsie.io/features/), Docsie's AI learns from users actions by pointing out areas for improvement and anticipating what needs to be included in the content. Therefore, your documentation becomes smarter over time as it understands the user's behavior.\n\n \n\n### Platform Freedom\n\nNo more disruptive migrations. Specifically, these AI workflows can fit into your existing documentation tools and platforms without causing any disruptions. Proper leveraging on machine learning capabilities instead of starting afresh will allow for an easy transition keeping in mind that you will still use those tools that you have been using before.\n\n \n\n### Human Expertise at Your Fingertips\n\nIn some cases, there is nothing more important than human knowledge even if AI is quite powerful. Through fostering a vibrant community of technical writers, they ensure access to a talent pool for collaboration and quality assurance. Additionally, their marketplace links you with skilled writers for hire ensuring the right human touch when needed most.\n\n### Streamline Your Workflow for Effortless Collaboration\n\nTechnical writers and subject matter experts can collaborate easily with Docsie. Through AI, clear communication is facilitated such that everyone is on the same page, leading to more efficient documentation creation.\n\n### Stay Ahead of The Curve by Future-proofing your Documentation\n\nDocsie constantly advances and exceeds the boundaries of AI-powered documentation. By using Docsie, you'll benefit from continuous progressions and ensure that your documentation stays at the forefront of user experience.\n\nThrough Docsie, you will be able to unlock the full potential of AI workflows, create exceptional documentation, and equip them with vital information essential for their success.\n\n## Documentation Evolved - A Glimpse into the Future of AI Workflows\n\n*I**mage: **A Docsie-branded roadmap illustrated. The road becomes a road towards a futuristic city which is the symbol of AI-powered documentation in the future. The icons of future features (e.g., custom content, predictive maintenance) can be placed on the road using a signboard.*\n\nThe future of AI[ ](https://site.docsie.io/api-documentation-tool)[documentation workflows](https://site.docsie.io/api-documentation-tool) is undoubtedly loaded with opportunities that are poised to revolutionize the way we create and consume documentation. \n\n**1. The Rise of the Documentation Robot**\n\nThe AI is about to take over more and more of the documentation jobs. Think about a world where AI does not only take care of formatting and style checking but is also able to go further and do things like generate basic content drafts or summarize complex features. This enables human writers to concentrate on high-level strategy, user experience maximization, and creative aspects of documentation.\n\n**2. Content Tailored Like a Bespoke Suit**\n\nAI will be able to personalize user's experience to a whole new level. Think of documentation that can be customized based on the user's needs, learning styles, and even writing preferences. Content would be delivered in the manner that is most resonant to the user, so the overall process would be more intuitive and engaging.\n\n**3. Data-Driven Documentation Decisions**\n\nAI will become a powerful analytics tool, giving deeper insights into the way documentation usage is being monitored. This data will be crucial for content structure optimization, determining the areas that require improvement, and, most importantly, ensuring that the documentation will satisfy the user's needs. Think of yourself as someone who can identify the problematic parts of your documentation and make data-guided decisions to make it easier for users to understand.\n\n**4. Predictive Maintenance for Your Documentation**\n\nArtificial Intelligence workflows will be predictive in the future. Visualize a mechanism capable of answering user questions in advance or detecting any issues before they occur. AI can also highlight potential pre-emptive updates to your documentation so that it remains current and meets users' needs even as the product undergoes modifications.\n\n **5. A Symbiotic Relationship Between AI and Humans**\n\nAI is not going to replace human writers in the future but rather it will collaborate with them. AI will act as a robust extension tool, allowing writers to work faster and more accurately. Humanity will always be essential for the creation of stylish content, but AI will be in charge of the repetitive and boring tasks, leaving room for writers to deal with the more creative parts.\n\nThese are just a few of the possible exciting opportunities that will be available as AI workflow progresses. Docsie is at the epicenter of this change, always innovating to guarantee that you have the tools you need to make your documentation unique.\n\n## Final Thoughts\n\nIn conclusion, AI workflows can help you automate repetitive tasks, increase quality and efficiency, and make collaboration easier. While traditional AI tools are often very rigid, AI workflows in Docsie are not static: they develop their intelligence, are platform-agnostic, provide access to human knowledge, make collaboration easy, and future-proof your projects. Are you ready to take advantage of the cutting edge of AI workflows? \n\nBe part of the next-generation documentation with a free[ ](https://www.docsie.io/self-writing-documentation/pricing/)[Docsie trial today](https://www.docsie.io/self-writing-documentation/pricing/) and let yourself experience the future of documentation!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_VnN03wIeuN5Ia3uPp/banner_57_21fe4d67-8612-22d6-4c11-8ec245b397a4.png", "summary": "This blog explores how AI workflows are changing documentation. Learn about challenges in documentation and the transformation that comes with introducing AI workflows in your documentation process.", "publish_date": "March 20, 2024", "categories": ["AI"], "status": 1, "path": "/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained", "slug": "secret-to-effortless-documentation-docsies-ai-workflows-explained", "previous": {"link": "../streamlining-the-production-role-of-knowledge-management", "title": "Streamlining the Production: Role of Knowledge Management!"}, "next": {"link": "../what-is-an-interview-as-a-service-and-why-should-you-get-it", "title": "What Is An Interview-As-A-Service And Why Should You Get It?"}}, {"title": "Streamlining the Production: Role of Knowledge Management!", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Streamlined processes and knowledge transfer are the cornerstones of manufacturing. In the modern age of fluctuating dynamics, the ability to withstand tough competition will entail a thorough knowledge management strategy. However, contrary to popular belief, what exactly is knowledge management and what are the benefits of it to the manufacturing sector?\n\n## Knowledge Management 101\n\nKnowledge management (KM) refers to creating, storing, transferring, and utilizing knowledge and information within an organization. In the context of manufacturing, this translates to capturing the collective expertise of your workforce's from seasoned veterans to recruits and making it readily accessible to all.\n\n\n## The High Cost of Fragmented Knowledge in Manufacturing\n\nImagine a situation where every new employee who joins the production line must learn everything just from experience or through colleagues who have not been properly briefed. This not only means the time and resources are wrongfully used, but also it increases the risk of mistakes from having the data everywhere. As per the[ ](https://scholarhub.ui.ac.id/cgi/viewcontent.cgi?article=1049&context=jid)[findings](https://scholarhub.ui.ac.id/cgi/viewcontent.cgi?article=1049&context=jid), companies with bad knowledge management experience comparatively have a higher rework rate, hence the associated money loss would be substantial.\n\n \n\n## A Knowledgebase Management System: The Missing Piece in Your Puzzle\n\n\nA well-implemented knowledgebase management system (KBMS) eliminates this knowledge silo by centralizing essential information in a single, easily accessible platform. Here is a breakdown of benefits in a comprehensive table.\n\n|Benefit|Description|Impact|Cost|\n|-|-|-|-|\n|Reduced rework rate|Standardized procedures and readily available knowledge minimize errors and inconsistencies.|Increased product quality, efficiency, and reduced waste.|Investment in KBMS, content creation, and user training.|\n|Improved training efficiency|New employees can learn from readily available resources, reducing onboarding time and associated costs.|Reduced training time, improved employee retention, and faster knowledge transfer.|Content creation and maintenance costs.|\n|Enhanced problem-solving|Easy access to knowledge empowers workers to troubleshoot issues independently, minimizing downtime.|Increased productivity, improved first-call resolution rates, and reduced reliance on senior personnel.|Training on effective knowledge utilization and troubleshooting techniques.|\n|Collaborative knowledge sharing|A Centralized platform facilitates knowledge exchange and fosters continuous improvement.|Improved innovation, identification of best practices, and collective problem-solving capabilities.|Fostering a culture of knowledge sharing and incentivizing contributions.|\n|Improved communication and knowledge transfer|Multilingual support ensures clear communication across diverse teams.|Reduced errors due to miscommunication and improved collaboration in a globalized environment.|Costs associated with multilingual content creation and maintenance.|\n|Offline access to information|Critical knowledge remains accessible even in areas with limited internet connectivity.|Improved decision-making at the point of need and reduced disruptions due to connectivity issues.|Potential costs associated with offline content management and synchronization.|\n \n\n## Docsie: Your Knowledge Management Powerhouse\n\nWith Docsie, a knowledgebase management system designed for manufacturers, it is possible to improve the organization of operations and the full power of[ ](https://site.docsie.io/internal-knowledge-base)[knowledge management](https://site.docsie.io/internal-knowledge-base).\n\nAs Philippe, CEO of Docsie, rightly states:\n\n> *\"**Manufacturing companies need a way to create product manuals at scale. We see companies using Docsie on assembly lines and to publish product education portals for their users. We are also seeing many customers leverage Docsie to produce print-friendly user manuals and web user manuals from the same data source, and this is what Docsie excels at.\"***\n\n### Docsie empowers knowledge management in manufacturing in several ways:\n\n**1. Centralized knowledgebase management system:**\n\nDocsie is the platform that serves as a repository for all manufacturing-related information, including procedures, diagnostic manuals, best practices, and even safety protocols. This gets rid of the need to go through all the documents that are stored in multiple shared drives and to be dependent on outdated information.\n\n**2. Easy content creation and editing:**\n\nDocsie's user interface that is accessible to anyone with the right permissions for writing,[ ](https://site.docsie.io/online-markdown-editor)[editing](https://site.docsie.io/online-markdown-editor), and updating knowledge base articles helps to keep the information accurate and up to date. This provides the special experts and the front-line workers with the opportunity to contribute their knowledge and expertise directly.\n\n**3. Multilingual support:**\n\nDocsie is meant to address the global audience through[ ](https://site.docsie.io/documentation-with-multiple-versions-and-languages)[multilingual support](https://site.docsie.io/documentation-with-multiple-versions-and-languages) and clear communication, which bridge the language gap and knowledge transfer across different teams, especially in today's globalized manufacturing sphere.\n\n**4. Offline access:**\n\nDocsie makes it possible for users to transfer knowledge base content for offline use at any time and in any place. This helps to ensure that information stays available even in areas with restricted internet connectivity, which is very important for production lines and teams that work in remote areas.\n\n## Beyond the Basics: Optimizing Your Knowledgebase Management Strategy\n\n![Beyond the Basics: Optimizing Your Knowledgebase Management Strategy](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_skAj4Bw1rZ2PFGW56/image1.png)\n\nWhile a KBMS like Docsie provides a powerful foundation, here are some knowledgebase management best practices to optimize your management strategy:\n\n**1. Invest in user training:** Induce employees to actually use the knowledge base by all means possible by offering them a complete training and ongoing support. They will then feel a sense of ownership and feel confident in using the system to the fullest.\n\n**2. Promote a culture of knowledge sharing:** Build a cooperative working environment that supports a sharing culture wherein each employee is free to offer his expertise and learn from others. This can be accomplished through various internal knowledge-sharing initiatives, reward programs for valuable contributions as well as inspiring open communication across teams.\n\n**3. Gather regular feedback:** Regularly, get feedback from your users concerning the content of the knowledge base and the overall user experience. Identifying the areas where the knowledge base needs to be enhanced and its relevance is assessed in relation to the evolving needs of the workforce happens through this which ensures the knowledge base remains updated.\n\n**4.Integrate with existing systems:** Make an interface between KBMS and other knowledge management in manufacturing such as ERP and PLM software. This way, the overall view of operations is highly comprehensive and the information flow is better monitored.\n\n## Conclusion: Knowledge Management's Key to Manufacturing Success\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_lyZYck9O3yP8dWaYX/image2.png)\n\nThroughout the ages, knowledge has been the greatest asset, but in the modern cut-throat market, knowledge has taken the lead. By implementing a robust knowledge management strategy and leveraging a powerful KBMS like Docsie, you can:\n\n**1. Boost efficiency and productivity:** The essential elements, such as the simplification of processes, training improvements, and fast problem-solving at the end empower the employees to perform better and work more productively.\n\n**2.Enhance product quality:** Compliance with standardized operations for the whole time is the most appropriate choice to exclude all the mistakes and to keep the same level of product quality.\n\n**3. Empower your workforce:** The independence and the ability of employees to make proper decisions are stimulated by accessing one knowledge base, which they can take over.\n\n**4. Foster continuous improvement:** A collaboration culture of sharing knowledge will make the learning process easier and also will never stop you from innovating and will keep your manufacturing processes ahead of the curve as the world is always changing.\n\nReady to explore the knowledgebase management system that will efficiently drive the manufacturing process in your industry?\n\n[Docsie provides a free trial version](https://www.docsie.io/self-writing-documentation/pricing/), during which you can see the benefits you will gain from a knowledgebase management system. Take charge of manufacturing knowledge and see the efficiency fly.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p9tfWXixUcgWXfWWj/banner_56_7b146821-5e38-14be-ab3e-ddce7959940b.png", "summary": "Find out how an innovative knowledge management system like Docsie can radically transform your whole manufacturing process by making it more productive, workforce-empowered, and always evolving", "publish_date": "March 13, 2024", "categories": ["Best Practices", "Manufacturing "], "status": 1, "path": "/blog/articles/streamlining-the-production-role-of-knowledge-management", "slug": "streamlining-the-production-role-of-knowledge-management", "previous": {"link": "../overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie", "title": "Overcoming Knowledge Base Management\u2019s Challenges in Manufacturing with Docsie"}, "next": {"link": "../secret-to-effortless-documentation-docsies-ai-workflows-explained", "title": "Secret to Effortless Documentation? Docsie\u2019s AI Workflows Explained"}}, {"title": "Overcoming Knowledge Base Management\u2019s Challenges in Manufacturing with Docsie", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "In the world of manufacturing, keeping things running smoothly is a constant struggle. Amidst the noise of machines and the rush to meet deadlines, there's a hidden problems managing all the necessary knowledge. Your team drowns in a pile of outdated manuals, struggling to find what they need amidst the chaos.\n\nIf you are in the [AI manufacturing](https://prakashinfotech.com/ai-in-manufacturing-revolution-case-studies) business, you fully understand the importance of having a log of relevant and up-to-date information about your products, processes, and customers. A knowledge base is a collection of information that helps you and your staff perform different jobs, solve problems, and make decisions. [ ](https://bloomfire.com/blog/knowledge-management-systems-in-manufacturing/)[It can include data, policies, procedures, compliance, insights, and functional expertise, among other things](https://bloomfire.com/blog/knowledge-management-systems-in-manufacturing/).\n\nNevertheless, creating and managing a knowledge base may be a challenge, particularly in the case when you have to deal with many sources, formats, versions, languages, and audiences. You need a utility that can allow you to control your knowledge in depth and quickly.\n\nThat's where Docsie comes to help.[ ](https://www.docsie.io/)[Docsie](https://www.docsie.io/) is a digital documentation and knowledge management platform that can help you create, share, and manage corporate knowledge bases,[ ](https://www.docsie.io/blog/articles/product-requirements-document-101-your-guide-to-writing-great-prds/)[product docs](https://www.docsie.io/blog/articles/product-requirements-document-101-your-guide-to-writing-great-prds/), help centers, chatbots, user manuals, SOPs, and so on. \n\nBut before all that, let's learn a bit more about the needs and challenges of a knowledgebase management system for the manufacturing industry.\n\n## Significance of Knowledge Base Management in the Industry\n\n**Image idea: Four icons: light bulb (efficiency), checkmark (quality), line graph (innovation), smiley face (satisfaction).**\n\nIn manufacturing, effective knowledge management through a robust system yields numerous advantages: \n\n|Benefit|Description|\n|-|-|\n|Efficiency|It simplifies processes through the ability to find information faster and automate workflows. Provides the necessary speed and accuracy that is required for the completion of tasks.|\n|Quality|Fixes the problem of human error, provides uniformity of results, and adheres to standards, which results in an improvement of product quality.|\n|Innovation|A culture of joint action, learning, and development, intrinsic in creativity and innovation.|\n\n## Knowledge Management in Manufacturing: Constraints\nSeveral challenges hinder effective knowledge management in manufacturing:\n\n|Challenge|Description|\n|-|-|\n|Knowledge Silos|Isolated information is a barrier to collaboration, which in turn ends in duplication and waste of resources.|\n|Knowledge Loss|Each documentation and transferring mechanism deficit results in valuable information loss because of employee turnover or retirement.|\n|Knowledge Overload|The immense amount of data might overpower users, making it hard to distinguish between relevant and superfluous information.|\n## Solutions and Best Practices for Knowledgebase Management\n\nIn order to address the above obstacles, a knowledge base management system should be deployed. Key solutions include:\n\n|Solution|Description|\n|-|-|\n|Organize Knowledge|Categorize and tag information so that it can easily be found, and structure the information so that it is well organized and retrievable.|\n|Capture Knowledge|Apply different sources to collect information and apply various formats which can be an added advantage of the data.|\n|Share Knowledge|Permit effortless data exchange among stakeholders whilst maintaining the authority to adjust access rights and permissions.|\n![ Solutions and Best Practices for Knowledgebase Management](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_yWxxF9nkv16kE1rei/image1.png)\n\n### 1. Streamlining Processes\n\nWith Docsie, manufacturers who want to revamp their knowledgebase management strategy will be able to have a springboard for transformation. Docsie achieves this through its ability to connect smoothly with a multitude of tools and platforms, thereby driving the[ ](https://www.docsie.io/blog/articles/process-improvement-tools-what-are-they-top-10-platforms/)[process](https://www.docsie.io/blog/articles/process-improvement-tools-what-are-they-top-10-platforms/) of streamlining and making sure that the organization has all the vital information that is updated and readily available. Whether by integrating with cloud storage solutions, CRM systems, or CMS platforms, Docsie gives manufacturers the capability to be in charge of a concert of efficiency with the capability to automate tasks such as publishing, updating, and archiving with the precision of a machine.\n\n### 2. Enhancing Collaboration\n\nThe collaborative attitude has become the key to success in the production environment which has become globally interconnected. Through Docsie[ ](https://site.docsie.io/documentation-collaboration-software)[collaboration](https://site.docsie.io/documentation-collaboration-software) is enhanced via a set of user-friendly tools that support instant editing, commenting, and feedback on knowledge resources. Through creating an environment that is focused on articulate and clear communication and information sharing,\n\nDocsie provides tools for better collaboration among teams, enabling them to work together and utilize their team's knowledge to achieve innovation and growth.\n\n### 3. Ensuring Data Security\n\nIn an age where computer hacking and data breaches are rampant, information security is extremely relevant. Harnessing Docsie guarantees that the manufacturers are aware that their data is encrypted using the latest encryption technology and backed up with recovery options. The digital fortresses of manufacturers can be protected against unauthorized access and malicious attacks by strengthening their cyber defenses. This way the manufacturers can eliminate risk and defend the integrity of their knowledge assets.\n\n## Implementing Knowledge Base Management for the First Time\n\n### 1. Getting Started with Docsie\n\nFirst-timers in the domain of knowledge base management will find Docsie a reliable companion, as it offers a wide variety of resources and tools to help them make the transition smooth and effortless. Docsie is a tool that helps manufacturers customize their knowledge base from scratch, providing them with templates, an intuitive interface, as well as the possibility to tailor it to their own needs and preferences. Docsie is by the manufacturers' side providing them with the assurance that they have the help they require to effectively start the knowledge management journey.\n\n## Best Practices for Implementation\n\nEmbarking on a knowledge management journey can be daunting, but with Docsie's knowledgebase management best practices at their disposal, manufacturers can navigate the complexities with ease:\n\n* **Define clear goals and objectives: **Draw up a map of success by explaining your goals and putting them in line with your organization's plans.\n\n* **Identify target audience and their needs:** Get into the users' needs and preferences, thus, the knowledge base will be the one that will meet their expectations.\n\n* **Plan content structure and regularly test and optimize: **Establish a strong information architecture for your knowledge base and update it as needed based on feedback from users and analytics.\n\n* **Monitor and measure your results:** Track KPIs (key performance indicators) to monitor the efficiency of your knowledge base and draw conclusions for further improvement.\n\nDocsie will be the partner that manufacturers can team up with, to embark on a journey of continuous progress that is knowledge-based and goes further with the innovation process.\n\n![Best Practices for Implementation](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WK7UsmbzhYRtPWhDX/image2.png)\n\n## Conclusion\n\nKnowledge base management system implementation will turn out to be a breakthrough for any manufacturing business. Docsie is a solution that will help manufacturers with the tools to capture, gather, and share crucial knowledge, thus decreasing waste, increasing quality control, and empowering the workers. Be it the streamlining of existing procedures or the creation of a knowledge base from scratch, Docsie is here to provide the needed support and guide you to the power of knowledge management in manufacturing.\n\nMake the first move towards a more intelligent and information-driven [AI assisted custom manufacturing](https://www.fictiv.com/articles/fictiv-launches-chatgpt-powered-materials-ai) operation. Join us for a [](https://app.docsie.io/login/#/) [free consultation](https://app.docsie.io/login/#/) with Docsie to find out how we can customize a knowledge-base management system that will work for your specific requirements.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_tqsbQLOLMlUsEsIMA/banner_55_68058d85-dd5f-a0b9-6e08-493d92a77eeb.jpg", "summary": "Explore the benefits of implementing knowledge base management system to improve the manufacturing processes. How it is essential, the specific challenges for manufacturing, best practices, and how Docsie can help.", "publish_date": "March 06, 2024", "categories": ["AI", "Technical Writing", "Manufacturing"], "status": 1, "path": "/blog/articles/overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie", "slug": "overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie", "previous": {"link": "../knowledge-management-in-hrm-what-why-and-ways-to-improve-it", "title": "Knowledge Management in HRM: What, Why, and Ways to Improve It"}, "next": {"link": "../streamlining-the-production-role-of-knowledge-management", "title": "Streamlining the Production: Role of Knowledge Management!"}}, {"title": "Knowledge Management in HRM: What, Why, and Ways to Improve It", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Are the employees in your organization well-versed with the new HR policies and critical information? In today's dynamic business landscape, efficient HR management relies upon seamless access to policies, documents, and information. \n\nExplore how HRM Knowledge Management systems revolutionize operations, fostering better decision-making, cost efficiency, and global accessibility. Discover the benefits of leveraging Docsie's advanced features to optimize onboarding, facilitate continuous learning, enhance security, and ensure global collaboration.\n\n## What is HR Knowledge Management?\n\nHRM Knowledge Management refers to the act of making HR policies, documents, and information easily accessible to everyone. It also means giving the freedom to authorized people to edit the documents from anywhere.\n\nWith the help of this repository, employees get the right information about changes in the HR policies sitting in or outside the office. This reduces the friction, keeps everyone informed, and improves the HR team's productivity as they don't have to keep answering the same questions again & again.\n\n \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_rmt86CsAIgdlM6lvF/image1.png)\n\n## Benefits of Using Knowledge Management System in HRM\n\nAccording to extensive[ ](https://www2.deloitte.com/xe/en/insights/focus/technology-and-the-future-of-work/organizational-knowledge-management.html)[research by Deloitte](https://www2.deloitte.com/xe/en/insights/focus/technology-and-the-future-of-work/organizational-knowledge-management.html), 75% of organizations worldwide recognize the need for knowledge creation and preservation. Moreover, in the survey, they also found that knowledge management is among the pressing issues affecting a company's success.\n\nCompanies can reduce the hurdles to their organizational success and smooth knowledge delivery with the [right HRMS](https://blog.darwinbox.com/choosing-the-right-hrms-for-your-business) Tool. Here are a few benefits that you as an organization, can receive through a knowledge management portal.\n\n**Better decision-making**\n\nWith a knowledge management system, you can easily share relevant information with your team sitting across the globe. This makes it easier for them to go through the changes in policies and understand them in real-time; accelerating information-sharing and decision-making capacities. With Docsie, you can easily share the updated policies and get real-time feedback. Our HRM knowledge management system is suitable for organizations of all sizes and industry types.\n\n### Cost efficiency\n\nIncorporating knowledge management in your organization saves time. Your HR team does not need to reply to commonly asked questions anymore. This improves their operational efficiency and cuts the time spent on non-productive activities. Moreover, these systems also help in training and development purposes, cutting down the costs of centralized L&D.\n\nDocsie offers dynamic knowledge portals that you can use to create custom deployments. Moreover, you can improve the readability for your employees through custom settings.\n\n \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_GITkDsIlIY1RzP9j1/image3.png)\n\n### Information accessibility\n\nAt a time when you have to look after different responsibilities from payroll to recruitment, addressing the questions of each individual may become overwhelming. It can be difficult when everyone keeps repeating the same question. Knowledge management makes it easier for you and the people in your organization to access information easily. They don't need to approach you to get their answers. They can visit the portal and read the policies, documents, and other information pieces they want.\n\n### Policies and information change tracking\n\nOrganizations keep on changing their HR, IT, and admin policies. Every time a new policy is framed or the old ones are updated, it must be communicated to employees in real-time. However, this becomes a bit difficult in the absence of knowledge management portals.\n\nWith Docsie knowledge portal, you can track changes in the documents as and when they are done without compromising on data security. You can[ ](https://www.docsie.io/blog/articles/a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration/)[grant access](https://www.docsie.io/blog/articles/a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration/) to certain people and see if they have made any changes to information pieces.\n\n### Processes standardization\n\nWith HRM knowledge management, HRs can use standardized templates and formats. They can use these templates for onboarding checklists, performance evaluations, appraisals, and more. It reduces the chances of errors, provides uniformity, and makes it easier for everyone to follow the processes.\n\nHaving a knowledge management system by your side improves HR functions and creates a seamless flow across the organization. With improved transparency, organizations can work smoothly and focus on achieving their business goals. With HRM knowledge management systems like Docsie, you can collaborate better with your team and provide them with the information they deserve.\n\n \n\n|Optional CTA: Share policy updates & keep everyone informed with Docsie!|\n|-| \n\n## How Docsie Offers Maximum Advantage With Knowledge Management Portal\n\nDocsie offers numerous advantages to your HR department with its HRM knowledge management tool. Here are the benefits you will get from Docsie.\n\n### Optimized onboarding\n\nThe predefined templates for the onboarding checklist make the task easier for HRs and reduce friction when completing the joining formalities of new hires. Moreover, it reduces the learning curve to ensure immediate productivity.\n\n### Continuous learning\n\nLearning with respect to organizational policy is important so that every employee is well-versed in the benefits and perks they will receive. However, the policies keep on updating and that's why it is important to keep employees on top of ever-changing organizational knowledge.\n\n### Enhanced security\n\nWith access control, you can choose who gets the right to edit the documents. You can grant access to selected individuals without jeopardizing data integrity. In simple terms, you can control who can view and edit the documents.\n\n### Global appeal\n\nWhether your team is scattered across the globe or working from a particular location, you can share information with everyone in real-time. Moreover, Docsie offers a[ ](https://help.docsie.io/content-localization-and-translation/home/)[content localization](https://help.docsie.io/content-localization-and-translation/home/) feature that allows you to change linguistic preferences. Catering to a worldwide team has become easier with Docsie.\n\n \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_kjUmz2EHi9ySbmtqC/image5.png)\n\n## Conclusion \n\nHRM Knowledge Management plays a crucial role in organizational efficiency and effectiveness. It's all about making sure everyone has easy access to the info they need when they need it. This allows HR teams to make informed decisions, optimize workflows, and drive productivity. Docsie stands as a reliable solution, offering dynamic features and robust security measures. You can manage internal and external knowledge easily without worrying about technicalities. Define workflows & tasks, publish your knowledge online, and keep everyone informed hassle-free.\n\nWith Docsie, HR departments can streamline operations, foster collaboration, and elevate employee experiences with ease. \n\n \n|Optional CTA: Ditch your regular knowledge management & switch to Docsie!|\n|-|", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Zhq7LwT0PforFN4pV/banner_54_13e4ae41-d2d2-fbf2-18ea-c3a54edca96e.jpg", "summary": "Understand the importance of HRM knowledge management, its benefits, and tools that can help you build better knowledge management systems for HRM.", "publish_date": "February 28, 2024", "categories": ["HRMS", "Knowledge Management "], "status": 1, "path": "/blog/articles/knowledge-management-in-hrm-what-why-and-ways-to-improve-it", "slug": "knowledge-management-in-hrm-what-why-and-ways-to-improve-it", "previous": {"link": "../how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity", "title": "How ERP Knowledge Management System Can Boost Your Business Efficiency and Productivity?"}, "next": {"link": "../overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie", "title": "Overcoming Knowledge Base Management\u2019s Challenges in Manufacturing with Docsie"}}, {"title": "How ERP Knowledge Management System Can Boost Your Business Efficiency and Productivity?", "author_name": "Tanya Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "If you are running a business, you know how important it is to manage your enterprise resources and knowledge effectively. Managing enterprise resources and knowledge is not an easy task, especially in today's competitive and dynamic business environment. You have to deal with various challenges.\n\nA system in place that can facilitate your resources and take care of knowledge integration, optimization, and utilization is what you need. That's where the ERP (Enterprise Resource Planning) knowledge management system comes in. Let us clarify the key features and functions of the ERP knowledge management system, give some facts and figures to back up the benefits of the system, and emphasize how[ ](https://www.docsie.io/)[Docsie](https://www.docsie.io/) can help you create, manage, and publish your ERP knowledge management system with lower effort and greater speed.\n\n## Features and Functions of ERP Knowledge Management System\n\n \n\n|Features|How it helps Businesses|\n|-|-|\n|Data integration and synchronization|Provides a consistent and accurate view of enterprise resources and performance by integrating and synchronizing data across different ERP modules and systems (finance, inventory, production, sales, HR).|\n|Knowledge capture and creation|Enables the collection and generation of valuable insights and ideas from various sources and formats (databases, documents, emails, web pages, social media, surveys, feedback).|\n|Knowledge storage and organization|Centralizes and organizes knowledge in accessible repositories (cloud-based platforms, databases, document management systems) for efficient management and security of knowledge assets.|\n|Knowledge retrieval and dissemination|Facilitates the sharing and distribution of knowledge through various channels and devices (web browsers, mobile apps, dashboards, reports, notifications) to target audiences (employees, customers, partners, suppliers).|\n|Knowledge analysis and evaluation|Generates insights and recommendations (trends, patterns, correlations, gaps, opportunities) through analysis and evaluation of knowledge, supporting informed, data-driven decisions and actions.|\n|Knowledge update and maintenance|Ensures accuracy and relevance of knowledge by updating and maintaining it (adding, editing, deleting, archiving), enabling businesses to keep their knowledge up-to-date and reliable.|\n## Benefits of ERP Knowledge Management System\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_l2Mq18FP5mtav3Rpz/image4.png)\n\nERP (Enterprise Resource Planning) knowledge management system can provide you with various benefits, such as:\n\n### Improved Decision Making and Problem Solving\n\n - ERP knowledge management systems provide relevant, timely, and accurate information\n - Organizations can use the data to identify and address issues, opportunities, and risks\n - A survey found that[ ](https://www.architectureandgovernance.com/applications-technology/sixty-percent-of-businesses-in-survey-have-already-implemented-an-erp-system/)[60% of organizations](https://www.architectureandgovernance.com/applications-technology/sixty-percent-of-businesses-in-survey-have-already-implemented-an-erp-system/) reported improved decision-making and problem-solving with an ERP knowledge management system\n\n### Enhanced Collaboration and Communication\n\n - ERP knowledge management systems provide real-time communication and sharing of information and knowledge\n - 1.4 million businesses are anticipated to spend[ ](https://www.bluelinkerp.com/blog/must-know-erp-statistics-trends/#:~:text=ERP%20Market%20Share%20(Statistics)&text=The%20global%20ERP%20market%20has,on%20ERP%20software%20in%202024.)[$183 billion](https://www.bluelinkerp.com/blog/must-know-erp-statistics-trends/#:~:text=ERP%20Market%20Share%20(Statistics)&text=The%20global%20ERP%20market%20has,on%20ERP%20software%20in%202024.) on ERP software by 2024.\n\n### Reduced Operational Costs and Risks\n\n - ERP knowledge management systems optimize and automate business processes and functions\n - Data and insights from the system can streamline and improve workflows, minimizing errors, delays, and redundancies\n - A study found that[ 71% of firms](https://www.bluelinkerp.com/blog/must-know-erp-statistics-trends/#:~:text=ERP%20Market%20Share%20(Statistics)&text=The%20global%20ERP%20market%20has,on%20ERP%20software%20in%202024.') want to utilize ERP data to improve their operations.\n\n### Increased Customer Satisfaction and Loyalty\n\n - ERP knowledge management systems can improve customer satisfaction and loyalty by delivering better products and services\n\n - They provide data and insights to understand and meet customer needs and expectations\n\n### Higher Innovation and Competitiveness\n\n - ERP knowledge management systems can help businesses achieve higher innovation and competitiveness\n - Businesses can use data and insights from ERP knowledge management systems to identify and explore new opportunities and markets\n\n## How Docsie Can Assist You with ERP Knowledge Management System?\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_PrQtCfwgYTP3usd7q/image3.png)\n\nDocsie is a cloud-based platform that allows you to perform your[ ](https://site.docsie.io/enterprise-documentation)[ERP knowledge management system](https://site.docsie.io/enterprise-documentation) in one place by creating, managing, and publishing it. Docsie can help you with ERP knowledge management system in the following ways: Docsie can help you with ERP knowledge management system in the following ways:\n\n### 1. Multilingual, multiformat and multiversion support\n\nDocsie supports knowledge management systems in multiple languages, formats, and versions, hence making them available to a global audience. It provides users with the ability to work in different languages, formats, and versions, which in turn makes it easy to meet various user needs.\n\n### 2. Real-time Collaboration and Communication\n\nDocsie fosters real-time collaboration and communication between teams and stakeholders, thus resulting in alignment and feedback. It provides users the ability to invite and assign roles and permissions, such as authors, editors, reviewers, and approvers, to manage the access to ERP knowledge. Docsie has chat and comment functionalities, which allow dialogue and tracking of changes and revisions in the[ ](https://site.docsie.io/quick-deploy-managed-knowledge-portals)[knowledge management](https://site.docsie.io/quick-deploy-managed-knowledge-portals) system.\n\n### 3. Analytics and Reporting\n\nDocsie gathers the analytics and reports to track and improve the performance of your ERP knowledge management system. It helps you to keep track of and analyze usage and feedback data, for example, views, downloads, ratings, and reviews. In addition to that, you can also generate and export reports and dashboards that contain statistics, trends, and insights, which are used for the optimization of the ERP knowledge management system.\n\n### 4. Flexibility of Pricing and Free Trial\n\nThere is a free trial and the ability to customize pricing at Docsie to suit customers' specific needs and budgets. Users can generate, manage, and publish their knowledge management system for free for up to 10 pages and 2 languages. The premium plan upgrade allows you to use all features and advantages, like unlimited pages, languages, versions, collaborators, and support.\n\n## Conclusion\n\nThe knowledge management system of [ERP Software](https://www.vacker360.com/custom-erp-software/) can offer you a lot of advantages, including better decision-making, problem-solving, teamwork, reduced costs and risks, satisfied customers, and higher innovation and competitiveness.\n\nDocsie can handle an ERP knowledge management system in different ways. It supports multiple languages, formats, and versions, makes it possible for real-time collaboration and communication, provides analytics and reports, and offers a free trial and flexible pricing plans.\n\n*If you want to learn more about ERP knowledge management systems and Docsie, you can:*\n\n - Go to our[ ](https://www.docsie.io/)[features and services](https://www.docsie.io/) section.\n - Sign up for a[ ](https://app.docsie.io/login/#/register?utm=li-5/)[free trial](https://app.docsie.io/login/#/register?utm=li-5/) and begin establishing your ERP knowledge management system on Docsie straight away.\n - If you have any questions or need our support, get in touch with our[ ](https://www.docsie.io/demo/)[support](https://www.docsie.io/demo/) team.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_QvbNswoquiCuKkwL2/banner_53_1a87d2a4-60f6-66d6-a571-f1b46d794d06.jpg", "summary": "Learn how ERP knowledge management system can help you manage your enterprise resources and knowledge more effectively. Why ERP Knowledge Management is important, its benefits, and how Docsie helps you for such systems.", "publish_date": "February 22, 2024", "categories": ["ERP Knowledge Management System ERP Software"], "status": 1, "path": "/blog/articles/how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity", "slug": "how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity", "previous": {"link": "../how-technical-writer-can-create-10x-more-content-with-docsieai", "title": "How Technical Writer Can Create 10X More Content With DocsieAI?"}, "next": {"link": "../knowledge-management-in-hrm-what-why-and-ways-to-improve-it", "title": "Knowledge Management in HRM: What, Why, and Ways to Improve It"}}, {"title": "How Technical Writer Can Create 10X More Content With DocsieAI?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Picture yourself in the shoes of a technical writer. Working round the clock, assorting, and creating product documentation. They juggle constant research, keeping up-to-date with the changing requirements alongside other SMEs, marching up with tight deadlines making sure that the content produced, aligns with audience understanding and at the same time is valuable. Let's not forget the routine iterations and document management needed from their end.\n\nIn short, despite the fulfilling gift of creation superpower, technical writers must navigate these challenges while maintaining a focus on producing high-quality, accurate, and user-friendly documentation that meets the needs of their target audience.\n\nEnter [DocsieAI](http://docsie.io).\n\nA simple tool to make the lives of writers easier and to increase technical writing productivity by 10-fold.\n\n## The Role of Technical Writers - Crafting Content, Unleashing Potential: \n\nSo, what is this hype about technical writing and why does it need to be impactful?\n\nWell, for starters, it is more than just technical jargon and has different forms and niches as per the requirement. Technical writing is a form of professional writing that communicates technical information in a clear, concise, and easily understandable manner. It involves translating complex technical concepts, processes, or procedures into comprehensible documentation targeted at specific audiences, such as end-users, consumers, or stakeholders.\n\nTechnical writing holds immense importance in various fields due to its role in facilitating effective communication of complex information. It can be your basic user manual or the blueprint of how to make a product. Hence, technical writing productivity needs to be maintained at all times.\n\n*T**his art calls for the apt creator, a technical writer. The role entails -***\n\n* *****\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_nGTC6qDNd2qRJd7Lk/image8.jpg)\n\n### 1. Communicating Complex Concepts\n\nThe foremost task of a technical writer is to translate complex technical concepts into clear, concise, and understandable documentation. Ranging from user manuals to technical specifications, from instruction guides to online help systems.\n\n### 2. Audience Analysis\n\nUnderstanding the needs, knowledge level, and preferences of the target audience is a must. The documentation needs to be tailor-made such that it suits the audience's background and expertise, ensuring that the information is accessible and relevant.\n\n### 3. Gathering Information\n\nTo create a comprehensive document, it is necessary to collaborate with subject matter experts and the stakeholders involved to gather accurate information and necessary insights. This involves conducting interviews, research, and hands-on testing.\n\n### 4. Writing and Editing\n\nThe most basic but important role, is to draft and revise documentation, ensuring clarity, accuracy, and consistency in language, terminology, and formatting. \n\n### 5. Visual Communication\n\nAs visual beings, the users enjoy and understand diagrammatic explanations. They tend to be efficient and creative. Technical writers incorporate visual aids such as diagrams, charts, screenshots, and illustrations to enhance comprehension and engagement. \n\n### 6. Maintaining Documentation\n\nTechnical writers update and maintain existing documentation to reflect changes in products, software updates, or industry standards. They manage version control, track revisions, and ensure that documentation remains accurate and up-to-date.\n\n### 7. Collaboration and Project Management\n\nTechnical writers collaborate with cross-functional teams and project managers to coordinate documentation projects, establish timelines, and meet deadlines. \n\n### 8. Quality Assurance\n\nTo ensure accuracy, consistency, and adherence to established standards and guidelines, the technical writers make sure to process all QA checks.\n\n## Introducing DocsieAI\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_zA3CZ2IVVpyVojCC1/image9.jpg)\n\nIrrespective of the change in technologies, the demand for clear, concise, and accessible documentation has never changed. \n\nTechnical writers being on the forefront, face the daunting task of navigating through a sea of information, striving to create content that not only meets the needs of their audience but also stands out amidst the chaos. \n\n**Enter DocsieAI** the revolutionary companion to the technical writer's toolkit.\n\nSome of the most important tools for writing productivity with DocsieAI are listed below.\n\n### 1. Web Knowledge Bases\n\n[DocsieAI](https://site.docsie.io/quick-deploy-managed-knowledge-portals) offers robust web knowledge bases, providing a centralized hub for organizing and accessing documentation. It not only helps the writers to structure and categorize content, but it also makes it easily searchable and navigable for users.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Vl9fDsHjHck9cJKt2/image6.png)\n\n### 2. Document Lifecycle Management\n\nWriters can seamlessly track the evolution of documentation from creation to publication. Version control, revision history, and workflow management ensure that content remains up-to-date and accurate throughout its lifecycle.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WFOXarAqoYxkAAP2X/image2.png)\n\n### 3. In-App Help Interfaces\n\nDocsieAI enables the integration of [in-app help interfaces](https://site.docsie.io/in-app-help-and-support) directly within software applications, offering users contextual assistance right where they need it most. This intuitive feature enhances user experience and reduces support inquiries, leading to greater user satisfaction and retention.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_iwC78KZGfPKGR1NlO/image1.png)\n\n### 4. Support Tickets\n\nDocsieAI facilitates the management of support tickets, allowing writers to address user inquiries and issues promptly and efficiently. It helps streamline communication and resolution processes. \n\n### 5. Multilingual Support\n\nWith support [for multiple versions and languages](https://site.docsie.io/documentation-with-multiple-versions-and-languages), DocsieAI accommodates diverse user populations across different regions and languages. Writers can effortlessly create and manage documentation in multiple languages with [Ghost AI Language translation,](https://site.docsie.io/ghost-ai-language-translation) ensuring that content remains accessible and relevant to global audiences. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_yIHlnFMiRGN7R2fV6/image7.png)\n\n### 6. AI Chatbot\n\nAs the perfect virtual assistant, [DocsieAI's AI-powered chatbot](https://site.docsie.io/docsie-chat-llm-generative-ai), provides users instant access to information and assistance. The chatbot utilizes natural language processing capabilities to understand user queries and deliver accurate, relevant responses in real time.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_9b8wLAJd8eEkyWJC6/image3.png)\n\n### 7. AI-Generative Content\n\nWriters can leverage AI-generated content as a starting point, saving time and effort while maintaining control over the final output.\n\n### 8. Product Tours\n\nDocsieAI enhances user onboarding and adoption with interactive product tours, guiding users through key features and functionalities of software applications. \n\n## The Magic Behind the Curtain: - Benefits to the Writers\n\nWith a multitude of features, comes along a great number of benefits. Concerning the field of technical writing, DocsieAI proves to be the best support system. \n\n### Efficient content creation\n\nDocsie's AI-powered content generation streamlines the documentation process, benefiting technical writers by enabling them to produce high-quality content more quickly. It also helps reduce the time-to-market.\n\n### Improved accuracy\n\nWith natural language processing into the picture, the documentation is accurate and precise. It reduces the burden on writers to manually verify information.\n\n### Valuable insights\n\nDocsieAI provides [analytics and insights](https://site.docsie.io/feedback-and-web-analytics) into document usage, engagement, and performance, empowering writers to make data-driven decisions and optimize content accordingly.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_qOuzv0kZqILJG2dvh/image5.png)\n\n### Enhanced productivity\n\nBy automating repetitive tasks and offering intuitive tools, DocsieAI increases productivity and efficiency for technical writers, allowing them to focus on creating impactful documentation.\n\n## Step-by-Step Guide to Leveraging DocsieAI for 10x more content\n\n**Step1** - [Integrate DocsieAI into existing documentation workflow](https://site.docsie.io/integrations-and-content-embedding).\n\nThis integration enables you to access DocsieAI's AI-powered content generation and natural language processing capabilities directly within the Docsie environment.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_fvNBdrIgScyh7f2Cc/image4.png)\n\n**Step 2 -** Use DocsieAI's content generation capabilities to automate the creation of documentation.\n\nUtilize Docsie AI chatbot, AI generative content, and knowledge bases. Provide Docsie with a brief outline or key points for the content you need to generate.\n\nDocsieAI will then analyze the input, identify relevant information, and generate draft content based on learned patterns and structures.\n\n**Step 3**- Refine and customize the generated content as per your preferences. \n\nUse DocsieAI's intuitive editing tools to modify the generated text, add additional information, or adjust the tone and voice to match your brand or audience. \n\n**Step 4**- Leverage Natural Language Processing with Docsie\n\nDocsieAI can analyze the language and structure of your content, identify potential improvements or inconsistencies, and provide suggestions for revisions to optimize clarity and comprehension.\n\n**Step 5**- Gather feedback from stakeholders and subject matter experts to iterate.\n\nUse DocsieAI's analytics and insights to track user interactions, identify areas for improvement, and measure the effectiveness of your documentation.\n\n**Step 6** - Embrace Continuous Learning\n\nLeveraging DocsieAI's capabilities to analyze and adapt to user feedback, trends, and preferences over time. Incorporate insights gained from DocsieAI into your documentation strategy to enhance the quality, relevance, and impact of your content.\n\n## The need of the hour - Increased writing productivity and content quality\n\nKnowledge and its transfer have always been a constant in this technical world. [Docsie ](https://site.docsie.io/)has the solutions to the woes of technical writers of creating quality content with good quantity. With DocsieAI's scalability, flexibility, and advanced capabilities, writers can meet the growing demand for content while maintaining high standards of quality and accuracy. By embracing DocsieAI, technical writers can unlock their full potential and create 10x more content, driving innovation and success in their respective fields.\n\n*Ready to transform your technical writing experience? Take the first step and harness the power of DocsieAI today!*", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Xizy5GZABwSFRE52B/banner_51_1_256f8424-0761-1ba0-4200-d6f076175174.jpg", "summary": "Technical writing holds immense importance in various fields due to its role in facilitating effective communication of complex information. Hence, technical writing productivity needs to be maintained at all times.", "publish_date": "February 13, 2024", "categories": ["AI", "Technical Writing", "Technical Writer AI "], "status": 1, "path": "/blog/articles/how-technical-writer-can-create-10x-more-content-with-docsieai", "slug": "how-technical-writer-can-create-10x-more-content-with-docsieai", "previous": {"link": "../product-requirements-document-101-your-guide-to-writing-great-prds", "title": "Product Requirements Document 101: Your Guide to Writing Great PRDs"}, "next": {"link": "../how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity", "title": "How ERP Knowledge Management System Can Boost Your Business Efficiency and Productivity?"}}, {"title": "Product Requirements Document 101: Your Guide to Writing Great PRDs", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Every product begins with an idea and a strong intention to solve a pressing problem. Whether you are a budding entrepreneur or a seasoned businessman, you need to have a clear view of your product which you can pass on to the designated Product Team to build. This article takes a closer look at the various aspects of a Product Requirement Document and shares insights on how you can draft the perfect document definition to help your technical team. \n\n## What is a Product Requirements Document?\n\nIn simple terms, it is a detailed blueprint of all your product characteristics, features, and capabilities. It is typically shared with the Product Teams who work on the overall product design and ensure that it meets the seller's vision of the initial product. When you share your PRD with your development team, everyone associated with the product gains a better understanding of the product, the prospective customers, and how it can help solve a particular problem.\n\nA Product Requirements Document is a comprehensive and essential document. Drafted by an expert serves as a guide for the documents that are drafted later on in the software release process. Product managers generally follow a template and note down the specific details of the expected project before the team begins working on the project.\n\nIf you are a Project Manager or currently in charge of a new product and are wondering how to make a Product Requirements Document, you will be glad to know that[ ](https://www.docsie.io/discovery_call/)[Docsie](https://www.docsie.io/discovery_call/) is a specialised document creation tool where you can draft the details of your product and share it with your team members and all the external stakeholders. \n\n## Benefits of Product Requirements Document\n\n![Benefits of Product Requirements Document](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_w0x51VQJqlm6MGO4B/image4.png)\n\nBefore you start working on a new product or improving an existing one, create a detailed PRD sharing the vision and mission of the project. From outlining the target market to mentioning the customer requirements - a PRD facilitates seamless collaboration among all the teams involved and increases product success. But before we delve into how to make a Product Requirements Document, lets review some of the pros to fully understand PRD meaning and values:\n\n** **\n\n|Benefits|How it helps|\n|-|-|\n|Outlines project goals|The PRD shares high-level objectives of the product and provides detailed directions to all teams along with project deadlines and areas of work.|\n|Helps in successful collaboration|When all the stakeholders go through the PRD, they can better understand the project, their roles, and their performance expectations.|\n|Clarifies the scope|PRDs include the features and functionalities of the product along with specific things termed as out of scope. This helps to reduce ambiguities and sparks a positive work environment.|\n|Offers seamless collaboration|An effective PRD is an excellent document that is created as a result of a successful collaboration between multiple teams. As a result, it becomes a focal point for all departments.|\n|Places customer at the heart|PRD is a consequence of good market research and in-depth analysis. While drafting the PRD, product managers often take into account the perspectives of the end users.|\n** **\n\n## How to Write a Product Requirements Document?\n\nAre you struggling with how to make a Product Requirements Document? Drop all your worries as here we share some easy steps that you can follow to draft your product documentation.\n\n![How to Write a Product Requirements Document](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_kA2rByOmXxWvbOet8/image5.png)\n\n### 1. Share the product purpose:\n\nMake sure that the PRD mentions the problems that your product addresses and solves. Summarise all the reasons for which you are creating the product. Start with what reasons it can solve and talk about why the problem is important and how it can benefit the end users.\n\n### 2. Discuss the product features:\n\nWrite down all the features that make your product unique. Add a description for each along with an objective and a specific use case. Keep your content short but make it engaging and easily understandable by using a lot of visual aids to convey your vision of the project.\n\n### 3. Set rough deadlines:\n\nEstablish a specific timeline and share it with all project stakeholders so that they can plan their work accordingly. Help everyone to monitor their progress and set expectations for achieving key milestones.\n\n### 4. Specify the success metrics:\n\nAn important part of how to write a Product Requirements Document includes success evaluation and measurement. So, define your success metrics, set measurable goals, and how you would track them.\n\n### 5.Note release criteria:\n\nAre there any predeterminants that your product needs to meet before its release? Outline the product's minimal functionality, clarify the scope of user testing, and list down the release criteria so that you can create a user-friendly product. \n\n## Handy Tips on Writing A Product Requirements Document\n\n![Handy Tips on Writing A Product Requirements Document](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_8qxdhLqT5afunlR0R/image6.png)\n\nThere's a lot of debate on what to include and what not to include in a typical PRD template. While there are no hard and fast rules or strategies for writing a PRD, there are some items that feature in such documents. These are:\n\n### Goal:\n\nTalk not only about your project goal but also about the background of the product. Why do you want to manufacture it and what problem does it solve? Ensure that your PRD answers such questions.\n\n### Characteristics:\n\nTake each feature of your product and discuss how it can simplify lives or make lives easier for the end users. Highlight the use cases and share additional important details as necessary.\n\n### System requirements:\n\nBefore releasing your product, you should have a clear idea of what kind of end-user environment your product requires. From operating systems and browsers to memory and the device's processing powers - outline the supported environments.\n\n### Assumptions and obstacles:\n\nOn your journey of how to make a **Product Requirements Document,** it is important to talk about implementation precautions as well. List out if there are any limitations of the implementation. Is there anything to be aware of during the product release or are there any additional elements required for the product's functionality? Mention all these in your draft.\n\n## Docsie - Your Ultimate Documentation Partner\n\nIf you are looking for trustworthy software that can cater to all your documentation needs - presenting Docsie - is the one-stop shop for easy, affordable, and seamless documentation. Welcome[ ](https://www.docsie.io/pricing/)[Docsie](https://www.docsie.io/pricing/) into your workflows and create simplified ways of drafting, maintaining, sharing, and editing Product Requirements Document.\n\n![Docsie - Your Ultimate Documentation Partner](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_joL0V459OFZbwg1kd/image1.png)\n\nWith Docsie's powerful and amazing features like version control, language management, AI language translation, etc., you can work on multiple Product Requirements Documents and effectively convey the usability, importance, and value of your product. So, the next time you are worried about how to make a Product Requirements Document, integrate[ ](https://help.docsie.io/)[Docsie](https://help.docsie.io/) into your system and enhance your documentation process. \n\n![Docsie - Your Ultimate Documentation Partner 2](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Tg8Lrd0bTCQFs302g/image3.png)\n\n## Final Thoughts\n\nPRD holds a significant position as one of the most essential business requirements documents. It gives a good structure to the overall project associated with the product and readies your product for a good launch. However, a typical Product Requirements Document example is open to flexibility - which means that all your members can access the document and make the necessary changes to improve the product or the users' experience. If you are looking for reliable software, to begin with the process of how to make a Product Requirements Document, choose[ ](https://app.docsie.io/login/#/)[Docsie](https://app.docsie.io/login/#/) as your collaborative partner and get ready to document with ease.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_cBiHkLABfALD3xmNp/banner_49_fab6d5dd-faba-70d3-be1a-b8fcf1ff4c6b.jpg", "summary": "Product requirements documents are the backbone of products. Here is a full guide on how to make a product requirements document with a special focus on Docsie.", "publish_date": "February 05, 2024", "categories": ["AI", "Technical Writing", "Product Requirements Document"], "status": 1, "path": "/blog/articles/product-requirements-document-101-your-guide-to-writing-great-prds", "slug": "product-requirements-document-101-your-guide-to-writing-great-prds", "previous": {"link": "../how-to-write-effective-technical-documentation-in-2024", "title": "How to Write Effective Technical Documentation in 2024"}, "next": {"link": "../how-technical-writer-can-create-10x-more-content-with-docsieai", "title": "How Technical Writer Can Create 10X More Content With DocsieAI?"}}, {"title": "How to Write Effective Technical Documentation in 2024", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_OGDco2MiXWhhNeIMc/banner_39_eca44851-07d5-b27c-6068-b26fc0e76026.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Do you know how to prepare and produce effective technical documentation that is easy to understand? If you\u2019re a developer, a product manager, or even someone who runs their own business, the importance of translating technical and complex information to your users, employees and customers is something that you already know in its essence.\n\nIn this blog, we will guide you through everything you need to know related to the software documentation process with a technical documentation example. We will also introduce you to [Docsie](https://www.docsie.io/), an awesome user documentation software that can help you organize the technical documentation process and make a cohesive experience of documenting your company as well as your customers.\n\n## How to Write a Technical Document:\n\n1. Planning and Outline\n2. Drafting Content\n3. Revision and Editing\n4. Publishing and Sharing\n5. Updating and Maintaining\n\nA technical document typically consists of three main parts:\n- Introduction: Provides background and context\n- Body/Content: Offers thorough information and instructions\n- Conclusion: Summarizes major points and objectives\n\n## The Importance of Effective Technical Documentation\n\nTechnical documentation is the backbone of proper communication in the digital age. It provides detailed information to understand, operate and troubleshoot a product or system. It can be in the form of user guides, manuals, FAQs, tutorials, API references, and so on.\n\nGood technical documentation is more than just a guide; it enhances the overall user experience. Not only this, good tech documentation can help you achieve the following benefits:\n\n\n### 1. Increase customer satisfaction and loyalty\n\nBy providing customers with detailed and full documentation, you are giving them the power to answer their queries quickly, without increasing client frustration. This helps retain your customers.\n\n### 2. Boost employee productivity and performance\n\nCreating and organizing internal documentation more effectively can help your employees gain access to information much faster and easier, thus enabling them to work more efficiently.\n\n### 3. Reduce support costs and workload\n\nBy offering self-service documentation, you can decrease support requests and the time spent on solving them thus saving money and resources for your business.\n\n### 4. Develop your brand image and reputation\n\nDeveloping good documentation allows you to demonstrate your level of expertise, professionalism and reliability allowing you to develop trust and credibility with your customers and prospects.\n\nAs you can see, an effective technical documentation template is essential for the success of your product or service. But how do you create it? What are the crucial aspects of a technical document?\n\n## What are the 3 Main Parts of a Technical Document?\n\nA technical document typically consists of three main parts: The introduction, the body and the conclusion. These parts have different roles and serve different purposes as to be written in such an arrangement.\n\n### #1. Introduction\n\nOn one hand, \u201cthe introduction process is viewed as the transfer of information from sender to receiver\u201d. It gives a background, context, and the purpose of the document, presenting figures to capture just about every type of attention span out there.\n\n### #2. Body/Content\n\nThe most significant part of a technical document is the body. It offers thorough information and instructions about how the product or system can be operated, and its problems diagnosed.\n\n### #3. Conclusion\n\nThey say that the end note makes part two of the courtship; it is therefore strong and crucial in remaining forever. It is a concise restatement of major points signified and objectives endowed in the document \u2013 in brief, it ends on the proper note; giving readers that sense of culmination.\n\n## How to Write a Technical Document?\n\nWriting a technical document may seem confusing and intimidating, especially if you are not accustomed to practicing technical writing.\n\n- **Step 1:** Planning and Outline\n \n- **Step 2:** Drafting Content\n \n- **Step 3:** Revision and Editing\n \n- **Step 4:** Publishing and Sharing\n \n- **Step 5:** Updating and Maintaining\n \n\n## Example of How to Write a Flawless Technical Document\n\nTechnical documentation denotes the in-depth knowledge and data that allow you to get a product or system or use it and even fix any issues that might have occurred. This can be taken to mean user guides, manuals, question and answer sheets regarding the technical aspects of a particular subject or product among others. But how does one write a perfect technical document? If you desire a deeper perception, take a look at this [blog](https://www.docsie.io/blog/articles/how-to-write-clear-concise-user-manual-instructions/). Here is a technical documentation example:\n\n### Wireframe of an Ideal Technical Document\n\n1. Introduction\n\nA concise yet compelling introduction sets the tone, giving you a quick overview of the API\u2019s purpose and functionality.\n\n2. Getting Started\n\nThis section shows you how to quickly integrate the API into your projects. You can use Docsie\u2019s user-friendly planning and outlining features to ensure a logical flow of information.\n\n3. API Reference\n\nThe heart of the documentation, the API reference section, is meticulously organizedusing Docsie. You can use the platform\u2019s features to create well-structured content, making it easy for you to locate and understand each endpoint.\n\n4. Code Samples\n\nDocsie\u2019s markdown editor simplifies the inclusion of code samples, giving you practical examples that enhance your comprehension.\n\n5. Troubleshooting and FAQs\n\nA dedicated section solves common issues and answers your questions, showcasing Docsie\u2019s capability to seamlessly integrate FAQs into the documentation.\n\nInsert a new line here...\n\nNext, let\u2019s address the features Docsie offers to help alleviate your concerns.\n\n## How Docsie Helps You Create Technical Documentation Seamlessly?\n\nDocsie is one of the best enterprise knowledge base platforms that enables you to create and launch many self-service knowledge bases. Docsie presents a variety of qualities that make technical documentation easy, efficient, and fun. Here are some of the key features that Docsie provides:\n\n### #1. Unified Documentation Experience\n\nDocsie serves as a one-stop shop for all your [enterprise documentation](https://site.docsie.io/enterprise-documentation) needs. Whether you need to create documentation for various products, versions, languages, or audiences, Docsie has you covered. By consolidating all your documents in a centralized location, Docsie streamlines your workflows, reducing the reliance on multiple tools and platforms. Docsie also integrates with your existing tools and systems, such as **GitHub, Slack, Zendesk**, and more, enhancing your productivity and performance.\n\n### #2. Customized Documentation Hubs\n\nWith Docsie tech documentation software, you can build tailored knowledge portals, [documentation](https://www.docsie.io/blog/articles/why-is-there-a-need-for-customization-in-documentation/) hubs or self-service pages that reflect your brand\u2019s design, style and voice. There are various templates as well as themes from which one can select and also create his or her technical documentation template. You will also have options to customize your domain or logo footer and you are even able to enter whatever CSS or Javascript code you want. The hosting options provided by Docsie include public cloud, private cloud; or on-premise, giving you autonomy and security in terms of your documents.\n\n### #3. Seamless, Secure Collaboration\n\nDocsie\u2019s functionalities that promote collaboration with the worldwide teams involve user roles, access controls, and downloadable chat. You and your colleagues can join the educational program through bids on your [Docsie account](https://app.docsie.io/onboarding/#/account), where you can set different roles, functions, and permissions such as admin rights, permission to edit, review, or just watch. You are also free to edit your documents together with the rest of your co-workers in real time leaving comments, giving tasks, and tracking changes. Product documentation software also provides secure and confidential storage for your materials that are sensitive with its tools like JWT Token Authentication, IAM RBAC, SSL Encryption, and GDPR Compliance.\n\n## Conclusion\n\nTechnical documentation is an essential skill for anyone who wants to communicate complex and technical information to their users, employees, and customers. However, it can be quite challenging to prepare effective technical documentation on time. That is why you need Docsie, the leading enterprise knowledge base platform that helps to set up and release manifold self-serving knowledge bases.\n\nGet help from Docsie to outline, create, write, revise & proofread, and finish your documentation process smoothly and easily. Docsie can also assist you in working with your team members, tailor-making your documentation, monitoring and enhancing the quality of your documentation.\n\nAre you ready to begin with [Docsie](https://www.docsie.io/)? Sign up for a free trial today and witness the new evolution of your technical documentation process.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_VM2kZCRZZu70HssRx/banner_48_b812f255-bf12-1704-2c4a-489a7418971e.jpg", "summary": "This blog will guide you through everything you need to know related to the software documentation process with a technical documentation example. ", "publish_date": "January 29, 2024", "categories": ["Product Documentation", "AI", "Technical Writing"], "status": 1, "path": "/blog/articles/how-to-write-effective-technical-documentation-in-2024", "slug": "how-to-write-effective-technical-documentation-in-2024", "previous": {"link": "../what-is-product-knowledge-and-how-to-improve-it", "title": "What is Product Knowledge and How to Improve It"}, "next": {"link": "../product-requirements-document-101-your-guide-to-writing-great-prds", "title": "Product Requirements Document 101: Your Guide to Writing Great PRDs"}}, {"title": "What is Product Knowledge and How to Improve It", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Every product has a promise attached to itself. Whether you are selling a chart-topper book or excellent computer software - products are meant to solve a niche problem and satisfy customers. Therefore, knowing about products is a must-have for the marketing department and also for the sales staff. In this article, we take a quick look at product knowledge, its benefits, and how the right training can help your team know not only about the product concerned but also about the market, the ongoing trends, and the competitors.\n\n## What is Product Knowledge?\nProduct knowledge goes beyond understanding your own product. It includes:\n\n1. Customer needs and wants\n2. Industry trends and market suitability\n3. Brand mission and vision\n4. Competitor products and advantages\n5. Company policies and regulations\n\nDeveloping comprehensive product knowledge helps boost employee confidence, improve customer service, increase sales, and build customer trust.\n\nIt refers to deep, detailed, and specific knowledge about the product and the problem it addresses. Though highly beneficial for marketing teams and sales professionals, gathering knowledge about the product in question is also helpful for everyone in a particular company.\n\nProduct knowledge goes beyond the product under the spotlight as it also includes information, facts, or anecdotes related to the target customers, the competitors, the contemporary market trends, or the industry at large.\n\n**Here are some of the broad categories of product knowledge:**\n\n### 1. Customer: \n\nYour sales representatives should understand the needs and wants of your customer base so that they can offer the best available solution.\n\n### 2. Industry: \n\nKnowing the market is essential for understanding the product-market suitability. The sales team should be aware of the ongoing buzz in the industry.\n\n### 3. Brand: \n\nWhat is the objective of your brand? What are its mission and vision? Knowing about the product also includes having deep information about what the brand believes in and the goals it aims to achieve.\n\n### 4. Competition: \n\nThe sales professionals in your team should understand the competitors' products as well. This knowledge helps to find out the areas where your company can do better in terms of price, convenience or customer experience.\n\n### 5. Policies: \n\nNot only your sales staff, but everyone in the company should have a basic understanding of the legal stuff. From licenses and agreements to product exchanges and refunds\u00e2\u20ac\u201dcompany policies should be laid down in easy and understandable terms.\n\n## How to develop product knowledge training for your business?\n\nWith regular product knowledge sessions, you can train your staff and help them stay updated on recent developments and advancements of your product. Such training covers a broad area and goes beyond product specifications and features to include customer information, troubleshooting tips, product policies and regulations, etc. Here are a few things to keep in mind when organising product-related training for your departments:\n\n### 1. Information handouts and presentations:\n\nHandouts are easily accessible resources you can share with your team to always keep facts and information handy. If you have a softcopy version, you can even update it with the relevant information to reflect the changes made to your product. Presentations are great tools for knowledge sharing as they open opportunities for doubt clearing, constructive criticism, and further clarification.\n\n### 2. Instructor-led product demonstrations:\n\nYou can invite an experienced, expert, and knowledgeable instructor to conduct product-related training. Such workshops can be organized by product engineers, VPs, senior managers, or anyone who has a good understanding of the product.\n\n### 3. Accessible knowledge base\n\nWhen you have all your information, resources, and tools in the right place, you cannot possibly go wrong with your training. Create a powerful knowledge base where you can share all your product details and make it accessible to your entire staff. Encourage your employees to check the answers to the frequently asked questions about the product while sharing important content in the form of smaller, digestible chunks.\n\n## What are Product Knowledge benefits?\n\nAll types of training sessions are aimed at achieving certain pre-determined objectives. If you wish to maximize your training effectiveness, you can prepare specific plans for your particular departments. Here's how product-related sessions can help you:\n\n### 1. Boost employee confidence:\n\nWhen your customer care representatives know your product inside out, they can better solve the buyers' queries and tackle uncomfortable situations.\n\n### 2. Offer better customer service:\n\nA solid understanding of the product helps representatives share accurate information with potential customers and how it can help potential buyers.\n\n### 3. Increase sales:\n\nKnowing your product leads your sales team to convince more customers about its advantages. As a result, your sales numbers start growing in no time!\n\n### 4. Analyse competitors:\n\nBy knowing the product of your opponents in the market, you can better explain where and how your product is the most appropriate, budget-friendly, and perfect choice for your customers.\n\n### 5. Build trust with customers:\n\nGaining and retaining customers' trust is crucial for a lasting business. When customers receive full details of your product and get their queries satisfactorily resolved, they are more likely to remain loyal purchasers of your brand.\n\n### How to improve Product Knowledge?\n\nDeveloping your knowledge about the product has no end. It is a constant work in progress. You can employ the following strategies to secure customers' attention and garner more sales:\n\n|Strategies|How it can help|\n|-|-|\n|Use the product|No other strategy can beat this. When you engage with the product, you can experience what works and what doesn't. This helps you to predict the challenges your customers might face with your product.|\n|Invest in the knowledge base|Whether it is through online courses, insightful presentations, or self-paced learning journeys\u00e2\u20ac\u201dyour knowledge base should be an interactive portal. To make it even more interesting for your staff, you can integrate gaming experiences into the learning objectives.|\n|Practice simulated situations|Take cues from real-life issues that your customer support team has successfully dealt with. Use the role-playing technique to navigate through the frequently faced challenges and come up with unique ways of addressing various situations.|\n|Test, evaluate, retest|Test your staff periodically on the knowledge they have gathered about the product. You can introduce fun competitive sessions where the various departments of your company may participate and compete against each other. It's best to try out a mix of objective and explanation-based questions.|\n## How can Docsie help?\n\nAre you in search of a reliable software partner that can help you document your product knowledge details? Here's presenting[ ](https://www.docsie.io/pricing/)[Docsie](https://www.docsie.io/pricing/)! The all-in-one Swiss army knife and the one-stop-shop that perfectly caters to all your documentation needs.\n\n \n\n![Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_7VNXeCsrnKbBVfFq4/image4.png)\n\nBeginning with highlighting your product, you can build a full-fledged knowledge base on[ ](https://help.docsie.io/)[Docsie](https://help.docsie.io/) and share it easily with all the stakeholders involved. With easy-access sharing, multiple version control, and availability in various languages - your documentation remains digitally safe and also becomes easily editable by all your teams and departments.\n\n![Docsie File Interface](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4UzskvPYSiZXjdAYd/image5.png)\n\n### What's More?\n\n\n![Docsie Dashboard](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WFIBpwqifG9YlSTWJ/image6.png)\n\nYou can translate your content into multiple languages, take the help of the ready-to-use templates, and even leave comments or assign tasks for your staff to complete.[ ](https://www.docsie.io/pricing/)[Docsie](https://www.docsie.io/pricing/) believes in seamless collaborations and therefore, provides a handful of amazing features that make working together a fun and enriching experience.\n\n## Final Thoughts\n\nKnowing your product inside out is a skill. The more information and facts you can gather about the product, the more you can support your customers' needs and offer a good customer experience. With[ ](https://app.docsie.io/login/#/)[Docsie](https://app.docsie.io/login/#/), you can create product documentation at lightning speed, thanks to its remarkable features. So, the next time you need to create rich and engaging content for your audience, choose[ ](https://www.docsie.io/discovery_call/)[Docsie](https://www.docsie.io/discovery_call/) as your trusted software partner and share product knowledge with your team members and customers.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_qd5vQS8GYJP3r7Xob/banner_46_0f812919-aa4a-1b62-7345-0fff0a63ed21.jpg", "summary": "Product knowledge goes beyond the product under the spotlight as it also includes information, facts, or anecdotes related to the target customers, the competitors, the contemporary market trends, or the industry at large.", "publish_date": "January 23, 2024", "categories": ["Product Documentation", "Product Knowlege"], "status": 1, "path": "/blog/articles/what-is-product-knowledge-and-how-to-improve-it", "slug": "what-is-product-knowledge-and-how-to-improve-it", "previous": {"link": "../process-improvement-tools-what-are-they-top-10-platforms", "title": "Process Improvement Tools \u2013 What are they & top 10 platforms"}, "next": {"link": "../how-to-write-effective-technical-documentation-in-2024", "title": "How to Write Effective Technical Documentation in 2024"}}, {"title": "Docsie\u2019s Role in addressing Process Engineers\u2019 Challenges in Semiconductor manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Have you ever wondered how the tiny yet powerful semiconductors, the backbone of modern technology, enable smartphones, cars, and medical devices to function seamlessly? Manufacturing these tiny but complex chips is no easy task. It requires a precise, detailed process with minimal room for error. Process engineers play a crucial role in making this happen. They ensure that production is efficient, reliable, and meets strict quality standards. However, they face numerous challenges in their daily work. Fortunately, tools like Docsie can offer effective solutions to many of these problems. Let's take a closer look at these challenges and how Docsie helps.\n\n## The Problem: Challenges Faced by Process Engineers\n\n1. **Complex Workflows: **The semiconductor manufacturing process involves multiple steps. Each step requires specific materials, tools, and parameters. Process engineers must design, monitor, and improve these workflows. However, the sheer complexity of the process often makes it difficult to keep everything running smoothly. Missing even one small detail can lead to defects, delays, or wasted resources.\n\n2. **High Demand for Accuracy: **Accuracy is critical in semiconductor manufacturing. The chips are built on a microscopic scale, and even the tiniest mistake can ruin the entire batch. Process engineers must carefully monitor all parameters, such as temperature, pressure, and chemical composition, to ensure everything is within the correct range. This level of precision requires constant attention and detailed record-keeping.\n\n3. **Communication Gaps:** Semiconductor manufacturing involves many teams, including design, production, quality control, and maintenance. Process engineers must work closely with all these teams to ensure smooth operations. Miscommunication or lack of clear documentation can lead to misunderstandings, mistakes, or delays. Sharing knowledge and updates in real-time is often a challenge.\n\n4. **Rapid Technological Changes: **The semiconductor industry evolves quickly. New technologies, tools, and materials are constantly being introduced. Process engineers must stay up-to-date with these changes to remain competitive. This requires continuous learning and adapting processes to meet new standards.\n\n5. **Data Overload: **Modern semiconductor manufacturing generates vast amounts of data. Process engineers must analyze this data to identify trends, troubleshoot problems, and optimize workflows. However, managing and interpreting such large datasets can be overwhelming without the right tools. \n\n6. **Documentation Challenges:** Creating and maintaining accurate documentation is essential in semiconductor manufacturing. Engineers must document processes, experiments, changes, and results. Poor documentation can lead to confusion, wasted time, or repeated mistakes. However, traditional documentation methods, such as spreadsheets and static documents, are often inefficient and difficult to update.\n\n7. **Time Constraints: **Semiconductor manufacturing is a fast-paced industry. Process engineers are under constant pressure to meet deadlines, improve efficiency, and reduce costs. Balancing all these responsibilities with limited time can be stressful and challenging.\n\n## The Solution: How Docsie Addresses These Challenges\n\nDocsie is a modern documentation and knowledge-sharing platform that simplifies complex processes and improves collaboration. Here\u00e2\u20ac\u2122s how it helps process engineers overcome the challenges they face in semiconductor manufacturing:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_VLamQW06hhbLrXIF0/image_a253802c-fd15-7898-3427-eaee70707608.jpg)\n\n1. **Simplifying Complex Workflows: **Docsie allows engineers to create clear, step-by-step guides for complex workflows. Its intuitive interface makes it easy to organize information into logical sections. Engineers can use visuals, such as flowcharts, diagrams, and images, to explain processes more effectively. This helps teams understand and follow procedures accurately, reducing errors and improving efficiency.\n\n2. **Ensuring Accuracy: **With Docsie, engineers can standardize documentation to ensure accuracy and consistency. For example, they can create templates for recording parameters and results. These templates can include built-in checks to ensure all required information is entered correctly. Docsie also supports version control, allowing engineers to track changes and revert to previous versions if needed.\n\n3. **Bridging Communication Gaps: **Docsie's real-time collaboration features enable teams to work together seamlessly. Engineers can share updates, leave comments, and assign tasks directly within the platform. This eliminates the need for lengthy email chains or scattered notes. Everyone has access to the same information, ensuring clear communication and reducing misunderstandings. \n\n4. **Keeping Up with Technological Changes: **Docsie makes it easy to update and share new information. Engineers can quickly add new guidelines, procedures, or training materials to the platform. Team members receive notifications about updates, ensuring everyone stays informed. Docsie also integrates with other tools, making it easier to manage information from multiple sources.\n\n5. **Managing Data Effectively: **Docsie helps engineers organize and analyze data more efficiently. They can create structured documents to store and categorize information, making it easier to search and retrieve later. Docsie's tagging and indexing features allow users to quickly find relevant data, even in large datasets. This saves time and improves decision-making.\n\n6. **Improving Documentation Practices:** Docsie transforms traditional documentation into a dynamic, interactive experience. Engineers can use multimedia elements, such as videos and animations, to explain complex concepts. Docsie's cloud-based platform ensures that all documents are accessible anytime, anywhere. This improves collaboration and ensures that everyone has access to the latest information.\n\n7. **Saving Time:** By streamlining workflows and improving collaboration, Docsie helps engineers save time. They can focus on solving problems and optimizing processes rather than struggling with inefficient documentation or communication. Docsie's automation features, such as auto-updating templates and task reminders, further reduce manual work.\n\n## Real-World Examples: Docsie in Action\n\n1. **Reducing Defects:** A semiconductor manufacturing company used Docsie to standardize its documentation for quality control processes. Engineers created detailed checklists and guides for each step of the inspection process. These documents were easily accessible to all team members. As a result, the company reduced defects by 20% and improved customer satisfaction.\n\n2. **Improving Training: **A new process engineer joined a semiconductor company and needed to learn complex workflows quickly. Using Docsie, the company provided interactive training materials, including videos and flowcharts. The engineer was able to learn the processes in half the time compared to traditional methods. This reduced the onboarding period and allowed the engineer to contribute sooner.\n\n3. **Enhancing Collaboration:** In a large semiconductor plant, process engineers often struggled with miscommunication between shifts. By using Docsie, they created a shared knowledge base where all updates and notes were recorded in real-time. This improved communication and ensured a smoother handover between shifts. The company saw a significant reduction in downtime and delays.\n\n## Conclusion\n\nProcess engineers in the semiconductor manufacturing industry face many challenges, from managing complex workflows to staying updated with new technologies. These challenges can impact efficiency, quality, and profitability. However, tools like Docsie offer practical solutions. By simplifying documentation, improving collaboration, and streamlining workflows, Docsie empowers process engineers to overcome these challenges and excel in their roles.\n\nIn a fast-paced and demanding industry, having the right tools can make all the difference. Docsie not only saves time but also enhances accuracy, communication, and innovation. For semiconductor manufacturers looking to stay competitive, adopting tools like Docsie is a smart investment. It allows engineers to focus on what they do best: designing and optimizing processes that power the technology of tomorrow.", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_otF8OyrgV6D0FadAu/1_f84500ff-7979-5fec-65f7-2c0da51828ec.jpg", "summary": "In this blog, we delve into the intricate world of semiconductor manufacturing, uncovering the challenges process engineers face in ensuring efficiency, reliability, and adherence to quality standards. We\u2019ll also explore how Docsie simplifies documentation to enhance traceability, compliance, and production optimization.", "publish_date": "January 16, 2024", "categories": ["Knowledge Base", "SaaS", ""], "status": 1, "path": "/blog/articles/docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry", "slug": "docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry", "previous": {"link": "../docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Research and Development (R&D) Scientists\u2019 Challenges in pharmaceutical manufacturing industry"}, "next": {"link": "../docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Quality Assurance Engineers\u2019 Challenges in Semiconductor manufacturing industry"}}, {"title": "Docsie\u2019s Role in addressing Quality Assurance Engineers\u2019 Challenges in Semiconductor manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Have you ever wondered how semiconductor manufacturing manages to maintain such high levels of complexity and precision in every step of the process? The role of Quality Assurance (QA) engineers is pivotal in maintaining the high standards required to produce reliable and efficient semiconductor components. At the heart of their work lies documentation's critical aspect that ensures traceability, compliance, and process optimization. However, QA engineers in the semiconductor industry face numerous challenges in managing and maintaining effective documentation. In this blog, we will explore these challenges and demonstrate how Docsie.io offers practical solutions tailored to this high-stakes field.\n\n## The Role of Quality Assurance Engineers in Semiconductor Manufacturing\n\nQA engineers in semiconductor manufacturing are tasked with safeguarding product quality and process integrity. Their responsibilities include:\n\n* **Process Validation**: Ensuring that all production processes consistently deliver products that meet predefined specifications.\n\n* **Defect Analysis**: Identifying and addressing defects in production to minimize yield losses.\n\n* **Regulatory Compliance**: Adhering to industry standards such as ISO 9001, IATF 16949, and other certifications relevant to semiconductor manufacturing.\n\n* **Documentation Management**: Creating, maintaining, and analyzing various records, including test reports, equipment maintenance logs, and corrective action plans.\n\n* **Continuous Improvement**: Driving process improvements through detailed analysis and accurate documentation of lessons learned.\n\nWith the rapid pace of technological advancements and stringent quality requirements, effective documentation management becomes not only a necessity but also a competitive advantage.\n\n## Documentation Challenges in Semiconductor Manufacturing\n\nManaging documentation in semiconductor manufacturing comes with unique complexities:\n\n1. **High Volume of Data**: Semiconductor manufacturing generates vast amounts of data due to complex processes, testing, and defect analysis. Organizing and maintaining such data for easy retrieval can overwhelm traditional documentation systems.\n\n2. **Version Control Issues**: Frequent process changes and updates to specifications require precise version control to avoid outdated or conflicting documents. Lack of control can lead to process errors, non-conformance, and potential product recalls.\n\n3. **Cross-Functional Collaboration**: Documentation often involves input from multiple departments, including design, production, and quality control. Coordinating updates and approvals across these functions can lead to delays and miscommunication.\n\n4. **Regulatory Compliance Demands**: Semiconductor companies must adhere to strict quality and safety regulations, requiring comprehensive and auditable documentation. Ensuring compliance with standards such as ISO or Six Sigma methodologies necessitates meticulous record-keeping.\n\n5. **Audit and Inspection Preparation**: Regulatory audits demand quick access to complete and accurate documentation. Any gaps or errors in records can lead to penalties, reputational damage, or halted production.\n\n6. **Limited Digital Integration**: Many semiconductor manufacturers still rely on paper-based or fragmented digital systems for documentation. This approach hampers efficiency, increases the risk of data silos, and complicates collaboration.\n\n## Solution for Semiconductor QA Engineers\n\nDocsie.io is a modern, cloud-based documentation platform that addresses the unique challenges faced by QA engineers in semiconductor manufacturing. Here\u00e2\u20ac\u2122s how Docsie.io transforms documentation management:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_IV8kyawYBNEoA10dm/image_2fef54b5-2695-632a-e557-a6ef66c013ee.jpg)\n\n1. **Centralized Documentation Management**\n\nDocsie.io provides a centralized repository for all documentation:\n\n* **Organized Content**: Create a well-structured documentation library, categorizing records by production stage, process, or product line.\n\n* **Search Functionality**: Quickly locate specific documents using advanced search and tagging features.\n\n* **Secure Storage**: Protect sensitive information with encrypted cloud storage.\n\n2. **Efficient Version Control**\n\nDocsie.io simplifies version control with:\n\n* **Automatic Updates**: Ensure all users access the latest document versions in real time.\n\n* **Version History**: Maintain a comprehensive log of changes, enabling easy rollback to previous versions if needed.\n\n* **User Permissions**: Implement role-based access control to safeguard against unauthorized changes.\n\n3. **Enhanced Collaboration Tools**\n\nDocsie.io fosters collaboration across teams and departments:\n\n* **Real-Time Editing**: Allow multiple users to edit documents simultaneously, reducing delays.\n\n* **Approval Workflows**: Streamline the review and approval process with automated notifications and tracking.\n\n* **Annotations and Comments**: Enable stakeholders to provide feedback directly within the document.\n\n4. **Regulatory Compliance and Traceability**\n\nDocsie.io ensures compliance with industry standards:\n\n* **Audit Trails**: Automatically log all actions performed on a document, ensuring traceability for audits.\n\n* **Custom Templates**: Use industry-specific templates for test reports, corrective action plans, and more.\n\n* **Data Integrity**: Maintain tamper-proof records to meet regulatory requirements.\n\n5. **Audit Readiness**\n\nDocsie.io simplifies audit preparation and execution:\n\n* **Instant Reports**: Generate detailed reports summarizing document status, changes, and compliance metrics.\n\n* **Controlled Access**: Provide auditors with restricted access to necessary records, enhancing transparency while protecting sensitive information.\n\n6. **Digital Transformation**\n\nDocsie.io accelerates the shift to a fully digital documentation environment:\n\n* **Cloud Accessibility**: Access documentation anytime, anywhere, from any device.\n\n* **Migration Support**: Seamlessly import legacy documents into Docsie.io\u00e2\u20ac\u2122s system.\n\n* **User-Friendly Interface**: Encourage widespread adoption with an intuitive and easy-to-navigate platform.\n\n## Real-World Impact: A Case Study\n\nA leading semiconductor manufacturer faced significant documentation challenges, including:\n\n* Frequent errors in version control leading to production delays.\n\n* Inefficient collaboration among QA, production, and design teams.\n\n* Difficulty in meeting audit requirements due to disorganized records.\n\nAfter implementing Docsie.io, the company achieved:\n\n* **30% Reduction in Documentation Errors**: Improved version control eliminated confusion and production mishaps.\n\n* **Faster Collaboration**: Real-time editing and streamlined workflows reduced document review times by 40%.\n\n* **Seamless Audit Preparation**: Comprehensive audit trails and instant reporting ensured a smooth regulatory inspection process.\n\nThese improvements not only enhanced operational efficiency but also reinforced the company's commitment to quality and compliance.\n\n## Conclusion\n\nIn the semiconductor manufacturing industry, documentation is a cornerstone of quality assurance. The challenges of managing vast amounts of data, ensuring compliance, and fostering collaboration can be daunting, but they are not insurmountable. Docsie.io provides QA engineers with a powerful platform to address these challenges effectively.\n\nBy centralizing documentation, enhancing version control, facilitating collaboration, and ensuring regulatory compliance, Docsie.io empowers QA teams to focus on their core objectives: delivering high-quality semiconductor products with precision and efficiency. Embracing Docsie.io is not just about managing documents it is about driving excellence in every aspect of quality assurance. If your organization is ready to take its documentation practices to the next level, Docsie.io is the solution you have been looking for.", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_L6tLjco0cqN5KCGLw/3_aa6f0085-9f6f-d6eb-9d66-7311604c5049.jpg", "summary": "In this blog, we explore the challenges faced by Quality Assurance (QA) engineers in semiconductor manufacturing and how Docsie helps streamline documentation for better traceability, compliance, and process optimization.", "publish_date": "January 16, 2024", "categories": ["Knowledge Base", "SaaS", ""], "status": 1, "path": "/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry", "slug": "docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry", "previous": {"link": "../docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Process Engineers\u2019 Challenges in Semiconductor manufacturing industry"}, "next": {"link": "../docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry", "title": "Docsie\u2019s Role in solving Equipment Maintenance Engineers\u2019 Challenges in Semiconductor manufacturing industry"}}, {"title": "Docsie\u2019s Role in solving Equipment Maintenance Engineers\u2019 Challenges in Semiconductor manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Have you ever wondered how the semiconductor industry drives the advancements we see in electronics, communication, and computing today? Central to the industry's operations is the role of the Equipment Maintenance Engineer, a professional tasked with ensuring the seamless functionality of critical machinery in semiconductor manufacturing. In a field driven by precision and innovation, these engineers play a pivotal role in maintaining the reliability and efficiency of production systems.\n\nThis article explores the role of Equipment Maintenance Engineers in the semiconductor manufacturing industry, delves into the specific challenges they face, particularly in documentation, and highlights how solutions like Docsie can address these challenges. We\u00e2\u20ac\u2122ll also look at a real-world success story to illustrate the impact of effective documentation solutions.\n\n## Role of Equipment Maintenance Engineers in Semiconductor Manufacturing\n\nThe semiconductor manufacturing process involves complex machinery and intricate processes, such as photolithography, etching, doping, and wafer handling. Equipment Maintenance Engineers ensure these machines operate optimally, minimizing downtime and maximizing production efficiency.\n\nKey Responsibilities:\n\n1. **Preventive Maintenance:** Regularly inspecting and servicing equipment to avoid unexpected failures.\n\n2. **Troubleshooting:** Diagnosing and resolving technical issues promptly to minimize disruptions.\n\n3. **Upgrades and Calibration:** Implementing upgrades and calibrating equipment to meet stringent industry standards.\n\n4. **Compliance:** Ensuring all machinery adheres to safety and environmental regulations.\n\n5. **Collaboration:** Coordinating with cross-functional teams, including design, production, and quality assurance, to align maintenance activities with organizational goals.\n\nBy keeping critical systems operational, Equipment Maintenance Engineers directly contribute to the semiconductor industry's ability to innovate and deliver cutting-edge products.\n\n## Challenges Related to Documentation in This Job Role\n\nEquipment Maintenance Engineers face a myriad of challenges, many of which stem from documentation issues. Accurate, accessible, and comprehensive documentation is essential for maintenance tasks, but creating and managing such documentation can be daunting.\n\n1. **Complex Technical Details:** Semiconductor machinery involves intricate technical specifications that require detailed documentation, which can be time-consuming to compile and update.\n\n2. **Frequent Updates:** Rapid technological advancements in the semiconductor industry mean documentation must be updated regularly to reflect new processes, equipment, or regulations.\n\n3. **Inconsistencies:** Without standardized formats, documentation often varies, leading to inefficiencies and misunderstandings.\n\n4. **Access and Availability:** Engineers frequently need access to manuals, service records, and protocols in real-time, but traditional storage methods may limit accessibility.\n\n5. **Training New Staff:** Onboarding new engineers can be challenging without clear, concise, and easily accessible documentation.\n\nThese challenges highlight the need for effective documentation tools that streamline processes and improve accessibility.\n\n## Solutions Offered by Docsie\n\nDocsie offers a robust solution to the documentation challenges faced by Equipment Maintenance Engineers. By combining user-friendly tools with powerful features, Docsie simplifies the creation, management, and distribution of maintenance documentation.\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_Vyzz5xo721z1FTuRb/image_02d6bb1e-9192-fdba-359c-4a466d630223.jpg)\n\n1. **Centralized Documentation Platform:** Docsie provides a single platform for storing all technical manuals, maintenance logs, and standard operating procedures, ensuring engineers can access information quickly and efficiently.\n\n2. **Version Control and Updates:** The platform\u00e2\u20ac\u2122s versioning feature allows seamless updates to documentation, ensuring engineers always have access to the latest information.\n\n3. **Customization and Organization:** Docsie\u00e2\u20ac\u2122s customizable templates enable standardized documentation formats, reducing inconsistencies and improving clarity.\n\n4. **Real-Time Collaboration:** Teams can collaborate on documentation in real-time, ensuring all stakeholders contribute to and benefit from shared knowledge.\n\n5. **Multi-Format Support:** Docsie supports various formats, including PDFs, images, and videos, catering to the diverse needs of equipment maintenance.\n\n6. **Integration with Existing Systems:** Docsie integrates with other platforms used in the semiconductor industry, enabling a smooth workflow.\n\nBy addressing these pain points, Docsie empowers Equipment Maintenance Engineers to focus on their core responsibilities rather than documentation hassles.\n\n## Real-World Success Story: Enhanced Efficiency with Docsie\n\n**Background: **A leading semiconductor manufacturer, faced challenges in managing maintenance documentation for its expanding range of advanced equipment. Engineers struggled with inconsistent documentation formats and inaccessible records, leading to delays in maintenance tasks.\n\n**Solution Implementation: **This** **semiconductor manufactureradopted Docsie as their primary documentation tool. The company leveraged Docsie\u00e2\u20ac\u2122s centralized platform to consolidate all maintenance records, manuals, and logs. Customized templates were created for standardizing future documentation, and the version control feature ensured engineers always worked with the most recent updates.\n\n**Results:**\n\n1. **Improved Efficiency:** Engineers reported a 40% reduction in time spent searching for documentation.\n\n2. **Enhanced Collaboration:** Cross-functional teams collaborated seamlessly on documentation, improving workflow and reducing errors.\n\n3. **Streamlined Onboarding:** New hires adapted faster due to clear and accessible training materials.\n\n4. **Reduced Downtime:** The availability of accurate, up-to-date information minimized equipment downtime by 25%.\n\nThis transformation underscores the value of adopting a robust documentation solution like Docsie in the semiconductor manufacturing industry.\n\n## Conclusion\n\nThe role of Equipment Maintenance Engineers in the semiconductor manufacturing industry is indispensable. These professionals ensure the reliability and efficiency of complex machinery, enabling the production of cutting-edge technology. However, they face significant documentation challenges that can hinder their effectiveness.\n\nDocsie offers a tailored solution to these challenges, providing a centralized, efficient, and collaborative platform for managing maintenance documentation. As demonstrated by SiliconTech Solutions, adopting Docsie can lead to tangible benefits, including reduced downtime, improved efficiency, and streamlined onboarding processes.\n\nBy addressing the documentation needs of Equipment Maintenance Engineers, Docsie not only supports the professionals in this critical role but also contributes to the broader goals of innovation and excellence in the semiconductor manufacturing industry.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_VjWTZGnHY7QnNfrrv/4_0f3de70c-6ba7-8ca4-df52-876e7afa56bc.jpg", "summary": "In this blog, we dive into the essential role of Equipment Maintenance Engineers in the semiconductor manufacturing industry and how Docsie helps solve the documentation challenges they face.", "publish_date": "January 16, 2024", "categories": ["Knowledge Base", "SaaS", ""], "status": 1, "path": "/blog/articles/docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry", "slug": "docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry", "previous": {"link": "../docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Quality Assurance Engineers\u2019 Challenges in Semiconductor manufacturing industry"}, "next": {"link": "../docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Test Technicians\u2019 Challenges in Semiconductor manufacturing industry"}}, {"title": "Docsie\u2019s Role in tackling Test Technicians\u2019 Challenges in Semiconductor manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Have you ever stopped to consider how integral the semiconductor manufacturing industry is to the technology we use every day? From smartphones to advanced computing systems, this sector powers the devices that drive our modern world. At the heart of this intricate industry lies the Test Technician, a professional whose role is vital in ensuring the quality and functionality of semiconductor products. These technicians act as the guardians of reliability, meticulously evaluating products before they reach the market.\n\nIn this comprehensive blog, we delve into the role of Test Technicians, the unique challenges they face, the importance of effective documentation in overcoming these challenges, and how Docsie offers tailored solutions. We'll also spotlight a real-world success story to highlight the transformative impact of streamlined documentation.\n\n## Role of Test Technicians in Semiconductor Manufacturing\n\nTest Technicians play a critical role in the semiconductor industry. Their primary responsibilities include:\n\n1. **Product Testing**: Ensuring semiconductor chips meet performance specifications and quality standards.\n\n2. **Equipment Maintenance**: Operating and maintaining sophisticated testing equipment to detect defects or anomalies.\n\n3. **Data Analysis**: Interpreting test results and collaborating with engineers to resolve any identified issues.\n\n4. **Documentation**: Recording test procedures, results, and findings for future reference and compliance.\n\n5. **Compliance**: Ensuring products meet regulatory and industry standards for safety and performance.\n\nTheir work directly impacts product reliability, customer satisfaction, and the company's reputation in a competitive market.\n\n## Challenges Related to Documentation for Test Technicians\n\nDocumentation is a critical yet challenging aspect of a Test Technician's role. Here are some specific issues they face:\n\n1. **Complex Processes**: Semiconductor testing involves intricate procedures that require precise documentation for repeatability and troubleshooting.\n\n2. **Rapid Technological Advancements**: As technology evolves, technicians must constantly update their knowledge and documentation to reflect new methodologies and tools.\n\n3. **Time Constraints**: With tight production schedules, there is often limited time for thorough documentation, leading to gaps or inaccuracies.\n\n4. **Regulatory Compliance**: The semiconductor industry is heavily regulated. Ensuring documentation adheres to stringent standards can be cumbersome.\n\n5. **Collaboration Barriers**: Test Technicians often need to share documentation with cross-functional teams. Without a unified platform, version control and accessibility become issues.\n\n## Solutions Offered by Docsie\n\nDocsie provides a comprehensive documentation platform tailored to the needs of industries like semiconductor manufacturing. Here's how Docsie addresses the unique challenges faced by Test Technicians:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_N5ZWpCGECcJ8zME4v/image_bdf59a3b-558e-26c2-07e2-f0dfedbaf96e.jpg)\n\n1. **Streamlined Documentation Workflow**:\n\n 1. **Centralized Repository**: Docsie offers a centralized platform for storing and accessing documentation, ensuring consistency and accessibility.\n\n 2. **Template-Based Systems**: Predefined templates simplify the creation of complex test procedures and reports.\n\n2. **Real-Time Collaboration**:\nTeams can collaborate on documents in real time, reducing errors and improving communication between departments.\n\n3. **Version Control and Updates**:\nAutomatic version tracking ensures all stakeholders work with the latest document versions.\nHistorical data is preserved for audits and reviews.\n\n4. **Regulatory Compliance Support**:\nDocsie helps generate documentation that aligns with industry standards, making audits and compliance checks smoother.\n\n5. **Integration with Testing Tools**:\nDocsie integrates seamlessly with testing software and tools, allowing Test Technicians to link data directly to documentation for comprehensive reporting.\n\n6. **Ease of Accessibility**:\nWith cloud-based access, documentation can be retrieved anytime, anywhere, improving operational efficiency.\n\n## Customer Success Story: Accelerating Documentation for Quality Assurance\n\n**Background**: A leading semiconductor manufacturing company faced challenges in maintaining accurate and compliant documentation for its testing processes. Test Technicians were spending excessive time on manual documentation, which slowed production timelines and increased the risk of errors.\n\n**Solution**: The company implemented Docsie to overhaul its documentation processes. By leveraging Docsie's centralized platform and real-time collaboration features, the company achieved the following:\n\n* **Efficiency Gains**: Documentation time reduced by 40% due to standardized templates and automation.\n\n* **Improved Accuracy**: Errors in test procedure records decreased by 30%, ensuring higher compliance rates.\n\n* **Seamless Audits**: Regulatory inspections became faster and smoother due to well-organized, compliant documentation.\n\n* **Team Collaboration**: Cross-functional teams could access and update documents in real time, improving communication and reducing bottlenecks.\n\n**Outcome**: The company reported increased productivity and a significant improvement in product reliability, enhancing customer trust and market competitiveness.\n\n## Conclusion\n\nTest Technicians are indispensable in the semiconductor manufacturing industry, ensuring the quality and reliability of products that power our modern world. However, the complexities of their role, particularly in documentation, can hinder efficiency and accuracy.\n\nDocsie emerges as a transformative solution, addressing the pain points of documentation with its user-friendly, collaborative, and compliant platform. By streamlining processes, Docsie empowers Test Technicians to focus on their core responsibilities, driving innovation and excellence in semiconductor manufacturing.\n\nInvesting in tools like Docsie is not just a step toward operational efficiency but a commitment to quality and progress in a competitive industry. The success story highlighted here underscores the tangible benefits of such investments, paving the way for a more reliable and technologically advanced future.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_pTd3n3MVXvq5Z2a2s/2_7dd6b21b-dab9-0996-379c-257c4f0ac473.jpg", "summary": "In this blog, we explore the critical importance of Test Technicians in the semiconductor manufacturing industry and how Docsie aids in overcoming the documentation challenges they encounter.", "publish_date": "January 16, 2024", "categories": ["Knowledge Base", "SaaS", ""], "status": 1, "path": "/blog/articles/docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry", "slug": "docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry", "previous": {"link": "../docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry", "title": "Docsie\u2019s Role in solving Equipment Maintenance Engineers\u2019 Challenges in Semiconductor manufacturing industry"}, "next": {"link": "../docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry", "title": "Docsie\u2019s Role in solving Research and Development (R&D) Engineers\u2019 Challenges in Semiconductor manufacturing industry"}}, {"title": "Docsie\u2019s Role in solving Research and Development (R&D) Engineers\u2019 Challenges in Semiconductor manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Have you ever thought about how the semiconductor manufacturing industry, with its constant innovation, forms the backbone of the technology we rely on today? Research and Development (R&D) Engineers are the innovators and problem-solvers who propel this industry forward. Their contributions range from designing cutting-edge semiconductor devices to improving manufacturing processes, ensuring the industry keeps pace with technological advancements.\n\nThis blog explores the vital role of R&D Engineers in the semiconductor sector, the documentation challenges they face, and how Docsie offers solutions to streamline their workflows. Additionally, we\u00e2\u20ac\u2122ll share a customer success story to illustrate the tangible benefits of effective documentation.\n\n## Role of R&D Engineers in Semiconductor Manufacturing\n\nR&D Engineers play a pivotal role in the semiconductor industry. Their responsibilities include:\n\n1. **Design and Development**:\nCreating innovative semiconductor devices and circuits to meet evolving market demands.\nDeveloping new materials and processes to enhance device performance.\n\n2. **Process Optimization**:\nImproving manufacturing techniques to reduce costs, increase yield, and improve efficiency.\n\n3. **Testing and Validation**:\nConducting rigorous testing to ensure devices meet quality and reliability standards.\nValidating new designs and processes before full-scale production.\n\n4. **Collaboration**:\nWorking closely with cross-functional teams, including product engineers, manufacturing teams, and quality assurance.\n\n5. **Documentation**:\nRecording experimental results, process changes, and test outcomes to ensure knowledge transfer and compliance.\n\nTheir work directly influences the competitiveness and technological edge of semiconductor companies.\n\n## Challenges Related to Documentation for R&D Engineers\n\nEffective documentation is crucial for R&D Engineers, but it often presents significant challenges:\n\n1. **Complex Data Management**: R&D projects generate vast amounts of data, including experimental results, process parameters, and design changes. Organizing and managing this data can be daunting.\n\n2. **Frequent Iterations**: Semiconductor R&D involves continuous iterations and refinements. Keeping track of every change and its rationale is challenging.\n\n3. **Time Constraints**: R&D Engineers often prioritize innovation over documentation, leading to incomplete or inconsistent records.\n\n4. **Collaboration Hurdles**: Multiple teams working on interconnected projects require seamless document sharing and version control, which is difficult without the right tools.\n\n5. **Regulatory and IP Compliance**: Ensuring that documentation complies with industry standards and intellectual property (IP) regulations adds another layer of complexity.\n\n## Solutions Offered by Docsie\n\nDocsie is a versatile documentation platform that addresses the unique challenges faced by R&D Engineers in semiconductor manufacturing. Here's how Docsie makes a difference:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_SjL9A0ov6zyBTTKHp/image_0eb3dfe8-33da-222d-f8a9-653bd0e34305.jpg)\n\n1. **Centralized Knowledge Management**: Docsie\u00e2\u20ac\u2122s centralized repository allows R&D teams to store and access all project-related documentation in one place, ensuring consistency and easy retrieval.\n\n2. **Version Control**: Automatic version tracking helps engineers maintain a clear record of changes, facilitating better traceability and accountability.\n\n3. **Real-Time Collaboration**: Docsie enables seamless collaboration across teams by allowing multiple users to edit documents simultaneously and share updates in real time.\n\n4. **Templates and Automation**: Predefined templates for experimental logs, test reports, and process documentation save time and reduce errors.\n\n5. **Data Security and Compliance**: Docsie\u00e2\u20ac\u2122s robust security features ensure that sensitive R&D data is protected, while its compliance tools help meet industry and IP regulations.\n\n6. **Integration with Tools**: Docsie integrates with popular engineering and project management tools, streamlining workflows and reducing duplication of effort.\n\n## Customer Success Story: Enhancing R&D Efficiency with Docsie\n\n**Background**: A semiconductor company\u00e2\u20ac\u2122s R&D division faced challenges in managing documentation for multiple ongoing projects. Engineers struggled with scattered data, inconsistent records, and inefficient collaboration, leading to delays in project timelines.\n\n**Solution**: The company adopted Docsie to revamp its documentation processes. With Docsie\u00e2\u20ac\u2122s centralized platform and collaboration features, they:\n\n* **Improved Documentation Practices**: Standardized templates and automated workflows reduced inconsistencies and ensured comprehensive records.\n\n* **Enhanced Collaboration**: Real-time collaboration and version control streamlined communication between R&D, manufacturing, and quality teams.\n\n* **Saved Time**: Engineers reported a 30% reduction in time spent on documentation tasks, allowing them to focus more on innovation.\n\n* **Ensured Compliance**: Robust tracking and security features facilitated easier compliance with IP and industry regulations.\n\n**Outcome**: The company experienced faster project completion times, improved product quality, and a more agile R&D process, ultimately strengthening its competitive position in the market.\n\n## Conclusion\n\nR&D Engineers are the driving force behind innovation in the semiconductor manufacturing industry. Their work requires meticulous documentation to support innovation, collaboration, and compliance. However, traditional documentation methods often fall short of meeting their complex needs.\n\nDocsie offers a comprehensive solution tailored to the semiconductor industry, addressing the documentation challenges faced by R&D Engineers. By streamlining workflows, enhancing collaboration, and ensuring compliance, Docsie empowers engineers to focus on what they do best: innovating for the future.\n\nAs highlighted in the success story, investing in tools like Docsie not only improves operational efficiency but also fosters a culture of innovation and excellence. In a rapidly evolving industry, effective documentation is not just a necessity but a strategic advantage.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_axNrPSLIoZUN5WZ6U/5_1069b027-0725-3644-7254-bd895adbacfc.jpg", "summary": "In this blog, we delve into the pivotal role of Research and Development (R&D) Engineers in the semiconductor manufacturing industry and how Docsie helps address the documentation challenges they face.", "publish_date": "January 16, 2024", "categories": ["Knowledge Base", "SaaS", ""], "status": 1, "path": "/blog/articles/docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry", "slug": "docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry", "previous": {"link": "../docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Test Technicians\u2019 Challenges in Semiconductor manufacturing industry"}, "next": {"link": "../docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Quality Assurance Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry"}}, {"title": "Docsie\u2019s Role in addressing Quality Assurance Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Have you considered how the aerospace and defense industry, with its stringent standards and vital role in national security and public safety, stands as one of the most demanding sectors in the world? Manufacturing in this industry requires unparalleled precision and adherence to stringent quality requirements. At the heart of maintaining these high standards is the Quality Assurance (QA) Engineer.\n\nQA Engineers are the gatekeepers of quality, ensuring that every component and product meets exacting specifications and regulatory standards. This blog explores the indispensable role of QA Engineers in aerospace and defense manufacturing, the documentation challenges they face, and how Docsie provides solutions to overcome these obstacles. We\u00e2\u20ac\u2122ll also highlight a success story to demonstrate the impact of effective documentation practices.\n\n## Role of Quality Assurance Engineers in Aerospace and Defense Manufacturing\n\nQuality Assurance Engineers are integral to the aerospace and defense manufacturing process. Their responsibilities include:\n\n1. **Standards Compliance**: Ensuring products meet rigorous industry standards, such as AS9100 and MIL-STD-810.\n\n2. **Inspection and Testing**: Conducting thorough inspections and tests on components, assemblies, and final products to identify and address any deviations from specifications.\n\n3. **Process Validation**: Validating manufacturing processes to ensure they consistently produce high-quality results.\n\n4. **Documentation Management**: Maintaining detailed records of quality processes, test results, and corrective actions for regulatory and internal purposes.\n\n5. **Collaboration with Teams**: Working closely with design, manufacturing, and supply chain teams to address quality issues and improve processes.\n\nQA Engineers are the linchpins of quality control, directly contributing to the safety, reliability, and success of aerospace and defense products.\n\n## Challenges Related to Documentation for QA Engineers\n\nDocumentation is a critical aspect of a QA Engineer\u00e2\u20ac\u2122s role, but it presents several unique challenges in the aerospace and defense industry:\n\n1. **High Complexity**: Aerospace and defense products involve intricate designs and numerous components, requiring detailed and accurate documentation at every stage of manufacturing.\n\n2. **Stringent Regulatory Requirements**: Compliance with industry standards and government regulations necessitates meticulous documentation, often audited by external entities.\n\n3. **Time-Intensive Processes**: QA Engineers must balance thorough documentation with tight production timelines, which can lead to incomplete or rushed records.\n\n4. **Data Integration**: QA documentation often needs to integrate data from multiple sources, including test results, supplier certifications, and manufacturing records.\n\n5. **Collaboration Challenges**: Effective communication and documentation sharing across teams and suppliers can be hindered by outdated systems or fragmented processes.\n\n## Solutions Offered by Docsie\n\nDocsie is a powerful documentation platform designed to address the unique needs of QA Engineers in aerospace and defense manufacturing. Here's how Docsie helps:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_0Bl2iGpd4lf0mcQ9c/image_1e00e3ef-745b-8704-193b-c9a265d17c39.jpg)\n\n1. **Centralized Documentation**: Docsie provides a unified platform for storing, accessing, and managing QA documentation, ensuring consistency and accessibility.\n\n2. **Templates for Standardized Records**: Pre-built templates tailored to aerospace and defense standards streamline the creation of inspection reports, process validations, and compliance documents.\n\n3. **Version Control and Traceability**: Automatic version tracking ensures that all changes to documents are recorded, enabling traceability and simplifying audits.\n\n4. **Real-Time Collaboration**: Docsie allows teams to collaborate on documents in real time, improving communication and reducing delays in addressing quality issues.\n\n5. **Integration with Tools and Systems**: Seamless integration with testing tools, ERP systems, and other software reduces duplication of effort and improves data accuracy.\n\n6. **Regulatory Compliance Support**: Docsie\u00e2\u20ac\u2122s compliance tools help QA Engineers generate documentation that meets industry and governmental standards.\n\n7. **Cloud-Based Accessibility**: Secure, cloud-based access ensures that documentation is available anytime, anywhere, supporting agile decision-making.\n\n## Customer Success Story: Streamlining QA Documentation in Aerospace Manufacturing\n\n**Background**: A leading aerospace manufacturer was grappling with documentation inefficiencies in its QA processes. Engineers spent significant time creating and managing compliance records, leading to delays and occasional errors during audits. Communication gaps between QA, manufacturing, and supply chain teams further compounded the challenges.\n\n**Solution**: The company implemented Docsie to revamp its documentation workflows. The platform\u00e2\u20ac\u2122s centralized repository and collaboration features transformed their processes:\n\n* **Improved Accuracy and Efficiency**: Standardized templates and automation reduced errors and saved engineers hours of manual work each week.\n\n* **Seamless Collaboration**: Teams across departments could access and update documents in real time, eliminating communication barriers.\n\n* **Enhanced Audit Readiness**: With robust version control and traceability, the company experienced smoother regulatory audits and faster approvals.\n\n* **Integrated Workflows**: Integration with existing testing and ERP systems minimized redundancy and ensured consistency in documentation.\n\n**Outcome**: The manufacturer reported a 35% reduction in documentation-related delays and a significant improvement in overall QA efficiency, strengthening its compliance posture and production timelines.\n\n## Conclusion\n\nQuality Assurance Engineers are vital to the aerospace and defense manufacturing industry, ensuring that products meet the highest standards of safety and reliability. However, their role\u00e2\u20ac\u2122s complexity is compounded by the challenges of managing extensive and intricate documentation.\n\nDocsie provides a transformative solution, addressing these challenges with its centralized platform, real-time collaboration tools, and compliance-focused features. By streamlining documentation processes, Docsie enables QA Engineers to focus on their core mission: delivering quality products that meet the demanding requirements of the aerospace and defense industry.\n\nAs demonstrated by the success story, investing in effective documentation tools like Docsie is not just about efficiency\u00e2\u20ac\u201dit\u00e2\u20ac\u2122s about ensuring excellence in one of the most critical industries in the world. With Docsie, QA Engineers can navigate the complexities of their role with confidence, driving innovation and maintaining the trust of stakeholders and customers alike.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_3jb2LzBGraeO6IY8I/1_803ef059-2add-8576-94d6-4d79a7582fe6.jpg", "summary": "In this blog, we explore the crucial role of Quality Assurance (QA) Engineers in the aerospace and defense industry and how Docsie supports overcoming the documentation challenges they encounter.", "publish_date": "January 16, 2024", "categories": ["Knowledge Base", "SaaS", ""], "status": 1, "path": "/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "slug": "docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "previous": {"link": "../docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry", "title": "Docsie\u2019s Role in solving Research and Development (R&D) Engineers\u2019 Challenges in Semiconductor manufacturing industry"}, "next": {"link": "../docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Certification and Compliance Specialists\u2019 Challenges in Aerospace and Defense manufacturing industry"}}, {"title": "Docsie\u2019s Role in tackling Certification and Compliance Specialists\u2019 Challenges in Aerospace and Defense manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "How crucial do you think compliance with rigorous standards and regulations is in industries like Aerospace and Defense, where the stakes are so high? Certification and Compliance Specialists play an essential role in ensuring that these organizations maintain regulatory conformity while adhering to quality control, safety protocols, and other industry-specific mandates. The job of a Certification and Compliance Specialist is often multi-faceted, involving not only legal and regulatory compliance but also documentation management. In highly regulated sectors such as Aerospace and Defense, efficient and accurate handling of compliance documentation is vital for organizational success, safety, and legal protection.\n\nAs industries become more digitized, the importance of having a reliable, streamlined system for managing certifications, compliance documentation, and audits becomes ever more critical. That\u00e2\u20ac\u2122s where tools like Docsie come into play. In this blog, we will dive into the role of a Certification and Compliance Specialist within the Aerospace and Defense industry, explore the specific challenges they face related to documentation, and how Docsie offers innovative solutions to address these challenges.\n\n## Role of Certification and Compliance Specialist in Aerospace and Defense Manufacturing\n\nCertification and Compliance Specialists are responsible for ensuring that a company's products, processes, and operations meet both internal standards and the external regulatory requirements set by governing bodies. In the Aerospace and Defense industry, this often involves adherence to complex international standards, such as those set by the Federal Aviation Administration (FAA), the European Union Aviation Safety Agency (EASA), and the International Traffic in Arms Regulations (ITAR), among others.\n\nThe key responsibilities of a Certification and Compliance Specialist within this industry include:\n\n1. **Documenting and Maintaining Compliance Records:** Keeping track of certifications, safety reports, audit trails, inspection results, and other essential compliance documentation is crucial.\n\n2. **Coordinating with Regulatory Bodies:** The specialist liaises with regulatory agencies to stay updated on changes in relevant laws and standards.\n\n3. **Auditing and Reporting:** Internal audits and reviews are conducted regularly to ensure the company is operating within the bounds of its certifications and compliance mandates. The specialist must produce comprehensive reports to reflect findings and recommend corrective actions when necessary.\n\n4. **Training and Guiding Teams:** A Certification and Compliance Specialist must often provide training and resources to internal teams, ensuring that everyone is on the same page regarding compliance standards and the processes needed to achieve them.\n\n5. **Quality Assurance:** The role also involves managing quality assurance processes, ensuring that products meet safety and quality specifications before they leave the manufacturing floor.\n\nIn the Aerospace and Defense industry, where precision and safety are of the utmost importance, the role of this specialist becomes even more critical. Any lapse in certification or compliance could lead to delays, financial losses, or even severe legal ramifications.\n\n## Challenges Related to Documentation for Certification and Compliance\n\nDocumentation is one of the most challenging aspects of a Certification and Compliance Specialist's role in the Aerospace and Defense industry. Below are some of the specific challenges related to documentation:\n\n1. **Volume and Complexity of Documentation**\n\nAerospace and Defense manufacturing companies typically deal with large volumes of complex compliance documentation. Certifications, regulatory filings, test results, audit reports, and approval documents all need to be meticulously tracked and stored. Managing these documents, especially when dealing with multiple regulatory bodies and a global supply chain, can easily become overwhelming.\n\n2. **Version Control and Accuracy**\n\nIn industries like Aerospace and Defense, every document is subject to multiple revisions, and any minor discrepancy can result in severe consequences. Keeping track of different document versions\u00e2\u20ac\u201dwhether related to compliance standards, design specifications, or audit findings\u00e2\u20ac\u201dbecomes increasingly complex as products undergo multiple changes throughout their lifecycle.\n\n3. **Collaboration and Coordination**\n\nCertification and compliance efforts typically involve many departments, including engineering, production, legal, and regulatory affairs. Effective collaboration among all these stakeholders is crucial to ensuring that all documents are accurate, up-to-date, and comply with industry regulations. Without a centralized system for document management, it\u00e2\u20ac\u2122s easy for important information to be overlooked or delayed, which can have significant consequences.\n\n4. **Audit Readiness**\n\nAudit preparation is another challenge in the compliance landscape. Regulatory bodies and third-party auditors may need to access a company\u00e2\u20ac\u2122s records at any time. Preparing for an audit involves gathering various documents that demonstrate compliance, and the process of finding the correct versions of documents, cross-referencing multiple files, and ensuring they meet regulatory expectations can be time-consuming and cumbersome.\n\n5. **Regulatory Changes**\n\nRegulations in the Aerospace and Defense sector are constantly evolving. Compliance specialists must stay on top of these changes and ensure that the organization is always operating within the latest legal and regulatory framework. Documentation needs to be updated regularly to reflect these changes, and outdated or incorrect documents could lead to costly penalties or delays.\n\n## Solutions Offered by Docsie\n\nDocsie provides an innovative solution to help Certification and Compliance Specialists streamline the management of regulatory documentation in highly regulated industries such as Aerospace and Defense. Below are some of the specific features of Docsie that address the challenges outlined above:\n\n1. **Centralized Document Management**\n\nDocsie offers a centralized repository for all compliance-related documentation, making it easy to store, access, and manage multiple versions of documents. With a unified platform, compliance specialists can easily retrieve, review, and update documents, ensuring that nothing is missed or overlooked.\n\n2. **Version Control and Audit Trails**\n\nWith Docsie\u00e2\u20ac\u2122s built-in version control features, every document revision is automatically tracked, and users can access a full history of changes. This ensures that compliance specialists can easily track document revisions and maintain accurate records for audit purposes.\n\n3. **Collaborative Features**\n\nDocsie\u00e2\u20ac\u2122s collaboration tools enable teams to work together seamlessly. Multiple users can contribute to documents in real-time, leaving comments and feedback directly within the platform. This reduces miscommunication and ensures that everyone is on the same page when it comes to compliance efforts.\n\n4. **Automated Compliance Monitoring**\n\nDocsie\u00e2\u20ac\u2122s automated compliance monitoring capabilities alert teams when changes in regulations occur, ensuring that the latest standards are always reflected in the documentation. This helps companies stay ahead of any regulatory shifts, minimizing the risk of non-compliance.\n\n5. **Efficient Audit Preparation**\n\nDocsie\u00e2\u20ac\u2122s easy-to-use search functionality and document categorization features allow compliance specialists to quickly locate the necessary documents for audits. This significantly reduces the time and effort involved in preparing for internal and external audits.\n\n## Relevant Customer Success Story\n\nOne of Docsie\u00e2\u20ac\u2122s customers, a leading Aerospace and Defense manufacturer, faced significant challenges with managing vast amounts of compliance documentation across multiple departments. The company struggled with document version control, audit preparation, and staying up-to-date with changing regulations. This led to inefficiencies, delays in production, and the risk of non-compliance with critical certifications.\n\nAfter implementing Docsie, the company was able to centralize all of its compliance documentation, providing teams with a single platform for document storage, versioning, and collaboration. Docsie\u00e2\u20ac\u2122s real-time document revision tracking and automated compliance monitoring tools helped the company stay on top of regulatory changes and ensure all necessary certifications were up-to-date.\n\nDuring their first audit after adopting Docsie, the company was able to quickly retrieve all necessary documents, significantly reducing the time spent on audit preparation. As a result, they passed the audit with flying colors, and the streamlined process improved overall productivity across departments.\n\n## Conclusion\n\nIn the Aerospace and Defense manufacturing industry, maintaining compliance is not just a regulatory requirement\u00e2\u20ac\u201dit\u00e2\u20ac\u2122s a matter of safety, precision, and business success. The role of Certification and Compliance Specialists is critical in ensuring that organizations meet both internal and external standards, and effective documentation management plays a central part in this process. The challenges associated with documentation can be daunting, but innovative solutions like Docsie are transforming the way organizations handle compliance-related tasks.\n\nWith centralized document management, version control, collaborative features, and automated compliance monitoring, Docsie empowers Certification and Compliance Specialists to work more efficiently, reduce risk, and ensure that their organizations remain compliant at all times. As the industry continues to evolve, having a robust solution like Docsie will remain a valuable asset for maintaining high standards of safety, quality, and regulatory conformity.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_IyvooP1YmEMwH3hmM/5_0d8c0010-ea63-5027-6646-13d58b3b1fd9.jpg", "summary": "In this blog, we dive into the indispensable role of Certification and Compliance Specialists in the aerospace and defense industry and how Docsie addresses the documentation challenges they face.", "publish_date": "January 16, 2024", "categories": ["Knowledge Base", "SaaS", ""], "status": 1, "path": "/blog/articles/docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry", "slug": "docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry", "previous": {"link": "../docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Quality Assurance Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry"}, "next": {"link": "../docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "title": "Docsie\u2019s Role in solving Systems Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry"}}, {"title": "Docsie\u2019s Role in solving Systems Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Have you ever wondered how, in the Aerospace and Defense manufacturing industry, where precision and reliability are non-negotiable, the role of a Systems Engineer ensures that complex systems operate without a hitch? Systems Engineers are tasked with the responsibility of designing, integrating, and optimizing intricate systems and processes that meet stringent regulatory standards and safety protocols. The Systems Engineer's role is multifaceted, involving not only technical expertise but also collaboration with various departments and stakeholders, particularly in an environment that requires extensive documentation management.\n\nThe Aerospace and Defense industry, with its highly regulated nature, requires meticulous documentation at every step of the system lifecycle, from design and testing to implementation and maintenance. In this blog, we will explore the role of a Systems Engineer within Aerospace and Defense manufacturing, the specific challenges they face regarding documentation, and how Docsie offers effective solutions to improve efficiency and accuracy in documentation management.\n\n## Role of Systems Engineer in Aerospace and Defense Manufacturing\n\nA Systems Engineer in the Aerospace and Defense sector plays a pivotal role in ensuring that the systems they design, integrate, and maintain meet the highest standards of safety, functionality, and compliance. The responsibilities of a Systems Engineer in this industry are diverse, and include both technical and managerial tasks. Here\u00e2\u20ac\u2122s an overview of the key functions of a Systems Engineer:\n\n1. **System Design and Architecture**\n\nSystems Engineers in Aerospace and Defense are responsible for designing and architecting complex systems that integrate hardware and software components. These systems must adhere to strict safety and regulatory requirements, particularly in areas such as aircraft avionics, defense systems, and communication equipment. The Systems Engineer\u00e2\u20ac\u2122s design must ensure compatibility, scalability, and security, all while staying within the confines of budget and time constraints.\n\n2. **System Integration and Testing**\n\nOnce the design is complete, Systems Engineers work on integrating various subsystems and components to create a fully functional system. This involves testing and validating each component to ensure that it functions properly and meets design specifications. They are also responsible for troubleshooting and resolving issues during integration and testing phases.\n\n3. **Compliance and Regulatory Adherence**\n\nGiven the nature of the Aerospace and Defense industry, Systems Engineers must work within the boundaries of strict compliance and regulatory requirements, such as those outlined by the Federal Aviation Administration (FAA), European Union Aviation Safety Agency (EASA), and International Traffic in Arms Regulations (ITAR). They must ensure that the system meets all regulatory standards and keep detailed records of compliance activities.\n\n4. **Documentation Management**\n\nDocumentation is one of the most important aspects of a Systems Engineer\u00e2\u20ac\u2122s job in the Aerospace and Defense industry. Every step of the system lifecycle\u00e2\u20ac\u201ddesign, testing, integration, maintenance\u00e2\u20ac\u201drequires precise and detailed documentation. The Systems Engineer must ensure that all documentation is accurate, up-to-date, and easily accessible for future reference, audits, or regulatory reviews.\n\n5. **Collaboration and Communication**\n\nSystems Engineers often act as a bridge between multiple departments, including engineering, procurement, legal, and quality control. They need to effectively communicate technical specifications and requirements to stakeholders, ensuring that all teams understand and implement the required standards and processes. This collaborative effort is essential in ensuring that the final system meets all operational and compliance objectives.\n\n6. **Continuous Improvement**\n\nThe Systems Engineer is also responsible for identifying areas of improvement in existing systems. They work to refine processes, update systems, and incorporate new technologies to ensure the system\u00e2\u20ac\u2122s ongoing functionality, reliability, and efficiency. Continuous improvement is key in maintaining competitiveness and ensuring long-term success in a fast-evolving industry like Aerospace and Defense.\n\n## Challenges Related to Documentation for Systems Engineers\n\nIn the Aerospace and Defense manufacturing industry, Systems Engineers face significant challenges when it comes to managing documentation. Below are the key challenges they encounter:\n\n1. **Volume of Documentation**\n\nAerospace and Defense projects often involve massive amounts of documentation\u00e2\u20ac\u201ddesign specifications, compliance certifications, testing results, maintenance records, and regulatory approvals. Managing such large volumes of documentation can become overwhelming, especially when documents span multiple departments, teams, and stages of the system lifecycle.\n\n2. **Version Control and Consistency**\n\nThe lifecycle of a system in Aerospace and Defense typically spans many years, with design modifications, upgrades, and changes in regulatory requirements occurring over time. Keeping track of various versions of documents, ensuring that the most recent version is being used, and preventing errors due to outdated or incorrect versions is a critical challenge for Systems Engineers. Proper version control and maintaining consistency across documents are crucial for meeting compliance and quality standards.\n\n3. **Audit Preparation and Traceability**\n\nSystems Engineers must ensure that all documentation is readily available for audits and regulatory reviews. However, organizing and maintaining records for future audits can be a time-consuming task. Traceability of design changes, modifications, and testing results must be clear and easily accessible to demonstrate compliance with regulatory standards and to satisfy audit requirements.\n\n4. **Collaboration and Information Flow**\n\nGiven the multidisciplinary nature of systems engineering in Aerospace and Defense, collaboration between different teams is essential. However, ensuring that all team members have access to the most up-to-date documentation can be a challenge, especially when working with legacy systems or using fragmented tools that don\u00e2\u20ac\u2122t integrate well. Miscommunication or lack of access to key information can lead to delays, errors, or even compliance failures.\n\n5. **Complex Regulatory Requirements**\n\nAerospace and Defense are heavily regulated industries, and Systems Engineers need to ensure that all documentation meets various international and national regulatory standards. Keeping track of constantly changing regulations and ensuring that every document adheres to these requirements adds an additional layer of complexity to the job.\n\n6. **Data Security and Confidentiality**\n\nDue to the sensitive nature of many projects in Aerospace and Defense, Systems Engineers must ensure that all documentation is stored securely and complies with data protection standards. This includes safeguarding intellectual property, preventing data breaches, and ensuring that only authorized personnel have access to confidential documents.\n\n## Solutions Offered by Docsie\n\nDocsie offers a comprehensive solution to the documentation challenges faced by Systems Engineers in Aerospace and Defense manufacturing. Below are the specific ways in which Docsie addresses these challenges:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_DswutDZ4qOIPfzQ5Y/image_7e512176-c2d2-bf9d-bb8c-5b2f7d641207.jpg)\n\n1. **Centralized Document Repository**\n\nDocsie provides a centralized platform for storing all types of documentation. By consolidating design specifications, testing reports, compliance certificates, and other key documents in one place, Systems Engineers can easily access the documents they need without wasting time searching through multiple systems or files.\n\n2. **Version Control and Document History**\n\nDocsie\u00e2\u20ac\u2122s robust version control system ensures that every document revision is tracked and easily accessible. Users can view the complete history of document changes, making it simple to identify the latest version and understand how a document has evolved over time. This feature eliminates the risk of using outdated documents and helps maintain consistency across the project.\n\n3. **Seamless Collaboration**\n\nDocsie\u00e2\u20ac\u2122s collaborative features allow teams to work together in real time, enabling Systems Engineers to share documents and communicate effectively with other departments. Comments, feedback, and edits can be made directly within the platform, ensuring smooth communication and a clear record of discussions and decisions.\n\n4. **Compliance Tracking and Updates**\n\nDocsie\u00e2\u20ac\u2122s automated compliance tracking ensures that Systems Engineers are always up to date with the latest regulatory requirements. The platform can automatically notify users of changes in standards, making it easier to ensure that all documentation meets the latest compliance regulations.\n\n5. **Audit-Ready Documentation**\n\nDocsie\u00e2\u20ac\u2122s powerful search and categorization features make it easy to locate documents quickly, facilitating efficient audit preparation. All documents are organized according to the system\u00e2\u20ac\u2122s lifecycle, and traceability is ensured, making it simple to demonstrate compliance during audits or regulatory reviews.\n\n6. **Data Security and Permissions Management**\n\nDocsie ensures that sensitive information is securely stored and only accessible by authorized personnel. With advanced permission settings, Systems Engineers can control who has access to which documents, protecting intellectual property and ensuring compliance with data protection standards.\n\n## Relevant Customer Success Story\n\nOne of Docsie\u00e2\u20ac\u2122s Aerospace and Defense clients faced significant documentation management challenges, particularly in the areas of version control, audit preparation, and collaboration. Their Systems Engineers were struggling to maintain an organized, up-to-date system for tracking documentation related to design modifications, testing, and compliance.\n\nAfter implementing Docsie, the company streamlined its documentation management by centralizing all files in one secure, easy-to-access platform. Docsie\u00e2\u20ac\u2122s version control and audit-ready features allowed Systems Engineers to quickly retrieve the most recent documents and ensure that compliance requirements were consistently met.\n\nDuring an internal audit, the company was able to demonstrate complete traceability of design changes and testing results, thanks to Docsie\u00e2\u20ac\u2122s transparent version history and categorization features. This not only saved significant time during the audit but also helped the company pass the audit with ease. The ability to collaborate seamlessly across departments and maintain up-to-date documentation improved overall productivity and efficiency.\n\n## Conclusion\n\nThe role of a Systems Engineer in Aerospace and Defense manufacturing is critical to ensuring the successful design, integration, and maintenance of complex systems. However, the challenges related to documentation\u00e2\u20ac\u201dsuch as managing large volumes of documents, maintaining version control, ensuring compliance, and preparing for audits\u00e2\u20ac\u201dcan make the job more difficult.\n\nDocsie\u00e2\u20ac\u2122s powerful documentation management platform offers Systems Engineers a solution that streamlines the documentation process, improves collaboration, ensures compliance, and maintains version control across the entire system lifecycle. By adopting Docsie, organizations in the Aerospace and Defense industry can reduce inefficiencies, minimize risks, and ultimately improve the success and safety of their systems. As the industry continues to evolve, tools like Docsie will remain indispensable in supporting the complex documentation needs of Systems Engineers.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_CAsaK3kUxwwoaFdcL/3_7c928034-5da4-de8b-bc0f-bdd336336867.jpg", "summary": "In this blog, we explore the vital role of Systems Engineers in the aerospace and defense manufacturing industry and how Docsie helps streamline the documentation challenges they encounter.", "publish_date": "January 16, 2024", "categories": ["Knowledge Base", "SaaS", ""], "status": 1, "path": "/blog/articles/docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "slug": "docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "previous": {"link": "../docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Certification and Compliance Specialists\u2019 Challenges in Aerospace and Defense manufacturing industry"}, "next": {"link": "../docsies-role-in-addressing-manufacturing-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Manufacturing Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry"}}, {"title": "Docsie\u2019s Role in addressing Manufacturing Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Have you ever considered how the role of a Manufacturing Engineer in the Aerospace and Defense manufacturing industry is pivotal to the successful production of complex systems and components that uphold the highest standards of safety, quality, and performance? Manufacturing Engineers are tasked with designing, optimizing, and overseeing the manufacturing processes used to produce critical aerospace and defense products, such as aircraft components, defense systems, and avionics equipment. Their responsibilities include ensuring that production processes are efficient, cost-effective, and compliant with industry regulations.\n\nGiven the intricate nature of aerospace and defense manufacturing, comprehensive and accurate documentation is essential at every stage of production. The Manufacturing Engineer plays a crucial role in managing these documentation requirements, ensuring that all processes are properly documented, standardized, and traceable. This blog will explore the role of the Manufacturing Engineer in the Aerospace and Defense industry, the specific challenges related to documentation, and how Docsie offers effective solutions to address these challenges.\n\n## Role of Manufacturing Engineer in Aerospace and Defense Manufacturing\n\nThe Manufacturing Engineer\u00e2\u20ac\u2122s role in Aerospace and Defense manufacturing is a multi-faceted one, requiring a combination of technical expertise, problem-solving skills, and an understanding of regulatory compliance. Manufacturing Engineers are responsible for optimizing production processes, ensuring the quality of the final product, and managing the vast amount of documentation required throughout the production lifecycle. Here\u00e2\u20ac\u2122s a breakdown of their primary responsibilities:\n\n1. **Process Design and Optimization**\n\nOne of the core responsibilities of a Manufacturing Engineer is designing and optimizing the manufacturing processes used to produce aerospace and defense components. This includes evaluating different manufacturing methods, selecting the most efficient processes, and implementing them within the production line. The engineer must ensure that the processes meet design specifications, cost-effectiveness targets, and regulatory requirements while minimizing waste and maximizing efficiency.\n\n2. **Tooling and Equipment Management**\n\nManufacturing Engineers are also responsible for selecting and managing the tools and equipment needed for production. They must ensure that the right tools are available for the job, and they work closely with other engineers and technicians to maintain, calibrate, and troubleshoot equipment. Proper management of tooling is essential to ensuring the production of high-quality products and maintaining continuous operations.\n\n3. **Quality Assurance and Control**\n\nEnsuring the quality of manufactured products is one of the most critical responsibilities for Manufacturing Engineers. They develop and implement quality control procedures, perform inspections, and monitor production to ensure that all products meet industry standards and client specifications. This also includes documenting quality control processes and results to provide a traceable record for compliance and future reference.\n\n4. **Regulatory Compliance**\n\nManufacturing Engineers must ensure that production processes comply with the strict regulatory standards set forth by agencies such as the Federal Aviation Administration (FAA), the European Union Aviation Safety Agency (EASA), and the International Traffic in Arms Regulations (ITAR). These regulations cover everything from safety standards to environmental considerations, and the engineer must document compliance with these requirements to avoid costly penalties or delays.\n\n5. **Collaboration with Cross-Functional Teams**\n\nManufacturing Engineers work closely with other engineering teams, production staff, quality assurance, and regulatory bodies. They serve as the bridge between design engineers and the production floor, ensuring that designs are manufacturable and scalable. Effective communication and collaboration with these teams are essential for ensuring that all production goals are met and that problems are resolved in a timely manner.\n\n6. **Documentation Management**\n\nThroughout the production process, Manufacturing Engineers must manage a vast amount of documentation. This includes technical drawings, process instructions, quality control checklists, inspection reports, and compliance certificates. Ensuring that these documents are accurate, organized, and accessible is crucial for both production efficiency and regulatory compliance.\n\n## Challenges Related to Documentation for Manufacturing Engineers\n\nDocumentation is an integral part of the Manufacturing Engineer\u00e2\u20ac\u2122s role in Aerospace and Defense manufacturing, but managing this documentation comes with a unique set of challenges. Below are the key challenges that Manufacturing Engineers face when it comes to documentation:\n\n1. **Volume of Documentation**\n\nManufacturing Engineers in Aerospace and Defense manage large volumes of documentation. Every product, process, and inspection step requires detailed records, which can easily number in the thousands. This includes technical specifications, drawings, inspection results, and compliance records. Managing this extensive documentation can be overwhelming, especially when it\u00e2\u20ac\u2122s spread across multiple systems, files, and formats.\n\n2. **Version Control and Accuracy**\n\nIn industries such as Aerospace and Defense, even the smallest design change or update can have significant consequences. Manufacturing Engineers must ensure that all documentation, from process instructions to product designs, is up-to-date and accurately reflects the latest changes. Keeping track of document versions and ensuring that all stakeholders are working with the correct version of a document is a constant challenge.\n\n3. **Ensuring Compliance and Traceability**\n\nManufacturing Engineers must ensure that their documentation meets regulatory requirements and can be easily traced during audits. The Aerospace and Defense industry is highly regulated, and the consequences of non-compliance can be severe. Having a clear record of compliance with regulatory standards and design specifications is essential, and ensuring that this documentation is easily accessible and audit-ready can be a time-consuming task.\n\n4. **Collaboration Across Teams**\n\nAs Manufacturing Engineers work closely with other departments, ensuring that everyone has access to the right documents at the right time is a challenge. Miscommunication or delayed access to critical documentation can lead to production delays, errors, or compliance failures. Efficient collaboration and document-sharing are essential to maintaining smooth production processes.\n\n5. **Audit Preparation and Reporting**\n\nIn Aerospace and Defense manufacturing, audits are a regular part of the process to ensure compliance with regulatory standards. Manufacturing Engineers must be able to quickly compile the necessary documentation for audits, including production records, quality control reports, and compliance certifications. Preparing for these audits involves a significant amount of time and effort, especially when documents are stored in disparate systems and formats.\n\n6. **Data Security and Confidentiality**\n\nGiven the sensitive nature of aerospace and defense products, Manufacturing Engineers must ensure that all documentation is securely stored and accessible only to authorized personnel. Protecting intellectual property, ensuring compliance with data protection regulations, and maintaining confidentiality are all critical aspects of the role.\n\n## Solution Offered by Docsie\n\nDocsie offers a comprehensive solution to the documentation challenges faced by Manufacturing Engineers in the Aerospace and Defense industry. Below are some of the key features that Docsie provides to address these challenges:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_1FIxRKm6wSApPxsA0/image_14fb9714-6d61-1c6e-6d04-a8bcd416cf84.jpg)\n\n1. **Centralized Document Management**\n\nDocsie offers a centralized platform where all documentation can be stored and easily accessed. Whether it\u00e2\u20ac\u2122s design specifications, production reports, or regulatory compliance records, Docsie ensures that all documents are housed in one secure, user-friendly location. This eliminates the need to search through multiple systems or files, saving time and improving efficiency.\n\n2. **Version Control and Document History**\n\nDocsie\u00e2\u20ac\u2122s version control features allow Manufacturing Engineers to track changes to documents over time and ensure that the latest version is always in use. The platform automatically tracks document revisions and maintains a complete history of changes, providing traceability and ensuring that all team members are working with the most current information.\n\n3. **Collaborative Features**\n\nDocsie\u00e2\u20ac\u2122s real-time collaboration tools enable Manufacturing Engineers to work seamlessly with other teams, including design engineers, quality assurance, and production staff. Multiple users can contribute to documents simultaneously, leave comments, and make edits in real-time. This ensures that everyone has access to the latest information and fosters effective collaboration across departments.\n\n4. **Compliance Tracking and Audit Preparation**\n\nDocsie helps Manufacturing Engineers stay on top of regulatory compliance by tracking compliance requirements and notifying users when updates are needed. The platform also makes audit preparation easier by organizing documents according to the system\u00e2\u20ac\u2122s lifecycle and making it simple to retrieve the necessary records for audits or regulatory reviews.\n\n5. **Data Security and Permissions Management**\n\nDocsie provides robust security features that ensure sensitive documentation is protected. Manufacturing Engineers can set permissions to control who has access to specific documents, ensuring that only authorized personnel can view or modify critical information. This enhances data security and ensures compliance with data protection regulations.\n\n6. **Seamless Integration**\n\nDocsie integrates easily with existing systems, allowing Manufacturing Engineers to manage documentation without disrupting their current workflows. Whether it\u00e2\u20ac\u2122s importing documents from legacy systems or exporting them for use in other software, Docsie offers seamless integration that enhances efficiency and streamlines operations.\n\n## Customer Success Story\n\nOne of Docsie\u00e2\u20ac\u2122s Aerospace and Defense customers faced significant documentation challenges due to the sheer volume of production records, quality control documents, and regulatory compliance certificates they needed to manage. The company struggled to maintain version control across their vast repository of documents, and audit preparation was often a time-consuming process.\n\nAfter adopting Docsie, the company was able to centralize all their documentation in one platform, improving accessibility and efficiency. Docsie\u00e2\u20ac\u2122s version control and compliance tracking features ensured that the latest documents were always in use, and audit preparation became a streamlined process. Manufacturing Engineers were able to quickly gather the necessary documentation for audits, reducing preparation time and increasing confidence in their compliance efforts. As a result, the company experienced smoother production workflows, improved compliance, and a significant reduction in errors and delays.\n\n## Conclusion\n\nThe role of a Manufacturing Engineer in Aerospace and Defense manufacturing is critical to ensuring the successful design, production, and delivery of high-quality, compliant products. However, the challenges associated with managing vast amounts of documentation, maintaining version control, ensuring regulatory compliance, and preparing for audits can be overwhelming.\n\nDocsie offers a comprehensive solution to these challenges, providing a centralized platform for document management, seamless collaboration, and robust compliance tracking. By adopting Docsie, Manufacturing Engineers can streamline their documentation processes, improve collaboration, and ensure that all documents meet regulatory requirements. With Docsie, the Aerospace and Defense industry can continue to produce safe, high-quality products while maintaining operational efficiency and regulatory compliance.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_LMnQW9xaij7zh0OZq/4_6b1a4213-b487-99d1-8a0c-37ae1748d2e7.jpg", "summary": "In this blog, we take a closer look at the crucial role of Manufacturing Engineers in the aerospace and defense industry and how Docsie helps tackle the documentation challenges they face.", "publish_date": "January 16, 2024", "categories": ["Knowledge Base", "SaaS", ""], "status": 1, "path": "/blog/articles/docsies-role-in-addressing-manufacturing-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "slug": "docsies-role-in-addressing-manufacturing-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "previous": {"link": "../docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "title": "Docsie\u2019s Role in solving Systems Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry"}, "next": {"link": "../docsies-role-in-tackling-program-managers-challenges-in-aerospace-and-defense-manufacturing-industry", "title": "Docsie\u2019s Role in tackling Program Managers\u2019 Challenges in Aerospace and Defense manufacturing industry"}}, {"title": "Docsie\u2019s Role in tackling Program Managers\u2019 Challenges in Aerospace and Defense manufacturing industry", "author_name": "Stanley G.", "author_email": "stanley@docsie.io", "author_info": "Stanley is on a mission to make products and people BFFs.", "author_image": "https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY", "author_social": "https://www.linkedin.com/in/stangeo/", "markdown": "Have you ever wondered how, in the Aerospace and Defense manufacturing industry, Program Managers are essential to the successful execution of complex projects that are critical to national security and technological advancement? From overseeing the development of advanced aerospace technologies to managing large-scale defense systems, Program Managers are responsible for steering projects toward completion while maintaining the highest standards of quality, safety, and compliance. The role is multifaceted, requiring strong leadership, meticulous organization, and an in-depth understanding of both the technical and regulatory aspects of the industry.\n\nAs these projects involve multiple stakeholders, intricate timelines, and stringent regulations, effective documentation management is crucial. The Program Manager is not only responsible for the overall project execution but also for ensuring that all related documentation is accurate, timely, and compliant with industry standards. In this blog, we will explore the critical role of a Program Manager in Aerospace and Defense manufacturing, the specific documentation challenges they face, and how Docsie provides an effective solution to streamline the documentation process.\n\n## Role of Program Manager in Aerospace and Defense Manufacturing\n\nProgram Managers in Aerospace and Defense manufacturing are entrusted with overseeing complex, multi-phase projects that may involve the development of new systems, products, or technologies. These projects often require the coordination of various departments, teams, and external partners, and must adhere to rigorous industry standards and government regulations. Here\u00e2\u20ac\u2122s an overview of the key responsibilities of a Program Manager in this sector:\n\n1. **Project Planning and Coordination**\n\nOne of the core responsibilities of a Program Manager is planning and coordinating the various phases of a project. This includes setting clear goals, timelines, budgets, and resource allocation plans. They work closely with stakeholders to ensure that all project requirements are defined and understood, and that progress aligns with the overall objectives.\n\nProgram Managers also coordinate with different teams, such as engineering, procurement, quality assurance, and logistics, to ensure that all aspects of the project are executed on time and within budget. This level of coordination is critical for ensuring that the project progresses smoothly and that any roadblocks or challenges are quickly identified and addressed.\n\n2. **Stakeholder Communication and Management**\n\nEffective communication with stakeholders\u00e2\u20ac\u201dboth internal and external\u00e2\u20ac\u201dis a vital part of the Program Manager\u00e2\u20ac\u2122s role. In Aerospace and Defense projects, this could involve working with government agencies, contractors, regulatory bodies, suppliers, and customers. Program Managers must ensure that all parties are aligned and informed about the project\u00e2\u20ac\u2122s progress, risks, and milestones.\n\nThey also need to manage expectations and provide regular updates to senior management or clients. This requires the Program Manager to be adept at handling conflicting priorities and providing clear, concise, and accurate information.\n\n3. **Risk Management and Issue Resolution**\n\nGiven the complexity of Aerospace and Defense manufacturing, managing risks and issues is a critical responsibility for Program Managers. This involves identifying potential risks early in the project lifecycle and developing mitigation strategies to minimize the impact of these risks on the project\u00e2\u20ac\u2122s timeline, budget, and quality. They are also responsible for addressing unforeseen issues that arise during the project and ensuring that solutions are implemented quickly to avoid delays or cost overruns.\n\n4. **Compliance and Regulatory Adherence**\n\nThe Aerospace and Defense industry is heavily regulated, and Program Managers must ensure that all project activities comply with relevant regulations and standards. This includes overseeing quality assurance processes, safety protocols, and environmental standards. They must also ensure that documentation is maintained and accessible to demonstrate compliance with regulatory requirements such as ITAR (International Traffic in Arms Regulations), FAA (Federal Aviation Administration), and EASA (European Union Aviation Safety Agency).\n\n5. **Budget and Resource Management**\n\nProgram Managers are responsible for managing the project\u00e2\u20ac\u2122s budget and ensuring that resources are allocated efficiently. This includes tracking expenditures, negotiating with suppliers, and adjusting project timelines or scopes to accommodate budget constraints. Ensuring that the project remains financially viable while meeting all technical, safety, and regulatory standards is a constant balancing act for Program Managers.\n\n6. **Documentation Oversight**\n\nAs part of their overall responsibilities, Program Managers must ensure that all documentation related to the project is accurate, up-to-date, and accessible. This includes design documents, testing reports, compliance certificates, meeting notes, and change logs. Given the highly regulated nature of Aerospace and Defense manufacturing, maintaining proper documentation is critical not only for operational efficiency but also for legal and compliance reasons.\n\n## Challenges Related to Documentation for Program Managers\n\nDocumentation is an essential aspect of every project in Aerospace and Defense manufacturing. However, managing the vast and varied types of documentation that arise during complex projects presents significant challenges for Program Managers. Some of the key challenges include:\n\n1. **Volume and Complexity of Documentation**\n\nAerospace and Defense projects typically involve a large amount of documentation across various stages of the project\u00e2\u20ac\u201dfrom initial design concepts to final product testing. This includes detailed engineering specifications, procurement contracts, regulatory filings, testing results, and maintenance records. Managing such a high volume of documentation while ensuring that it is all easily accessible and properly organized is a major challenge for Program Managers.\n\n2. **Version Control and Document Accuracy**\n\nIn the highly technical world of Aerospace and Defense, even the smallest changes to designs or specifications can have significant implications. Program Managers must ensure that all documentation is kept up-to-date, and that team members are working with the latest versions of design files, compliance reports, and other critical documents. With so many iterations and changes, maintaining version control and avoiding confusion over which document is the most current can be a challenging task.\n\n3. **Regulatory Compliance and Audit Readiness**\n\nCompliance with industry regulations such as ITAR, FAA, and EASA is mandatory in Aerospace and Defense projects. Program Managers must ensure that all project-related documentation is complete and adheres to regulatory requirements. This includes maintaining accurate records for audits and inspections. Given the complexity of the regulatory landscape, Program Managers must be diligent in ensuring that all compliance documentation is readily available for review.\n\n4. **Collaboration Across Multiple Teams**\n\nProgram Managers need to coordinate and communicate with various departments\u00e2\u20ac\u201dengineering, manufacturing, procurement, and quality assurance. Each team generates its own set of documentation, and it is the Program Manager\u00e2\u20ac\u2122s responsibility to ensure that all documents are properly integrated and accessible to the relevant stakeholders. Managing this flow of information across multiple teams and departments can be challenging, especially when different teams use disparate systems or formats.\n\n5. **Data Security and Confidentiality**\n\nAerospace and Defense projects often involve sensitive intellectual property and classified information. Program Managers must ensure that all documentation is secure and that access is restricted to authorized personnel only. This includes managing the storage and sharing of confidential documents in a way that adheres to strict data security protocols.\n\n6. **Tracking Project Progress and Deliverables**\n\nProgram Managers are responsible for tracking the progress of the project and ensuring that all deliverables are met on time. This requires meticulous tracking of documentation related to project milestones, testing results, quality control reports, and changes to project scope. Ensuring that all of this documentation is easily accessible and up-to-date is crucial for staying on track with the project timeline.\n\n## Solution Offered by Docsie\n\nDocsie offers a comprehensive solution to address the documentation challenges faced by Program Managers in Aerospace and Defense manufacturing. Below are the key ways in which Docsie can help streamline documentation management and improve project execution:\n\n![](https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_dEczRVICPaUO0zQwq/image_5a2cd643-8f0e-d145-a564-46c64220c87b.jpg)\n\n1. **Centralized Document Repository**\n\nDocsie provides a centralized platform where all project-related documents\u00e2\u20ac\u201ddesign specifications, testing reports, compliance certifications, meeting notes, and more\u00e2\u20ac\u201dcan be stored in one location. This eliminates the need to search through multiple systems and folders, making it easier for Program Managers to access the documents they need in real time.\n\n2. **Version Control and Audit Trail**\n\nDocsie\u00e2\u20ac\u2122s version control features ensure that all documents are tracked and updated automatically. Every time a document is revised, Docsie creates a new version and maintains a complete audit trail of changes. This enables Program Managers to ensure that everyone is working with the latest version of a document, and provides a transparent record of any modifications for compliance purposes.\n\n3. **Seamless Collaboration Tools**\n\nDocsie\u00e2\u20ac\u2122s collaboration tools enable multiple stakeholders\u00e2\u20ac\u201dboth internal and external\u00e2\u20ac\u201dto work on documents simultaneously. Users can comment, edit, and share documents in real time, improving communication and ensuring that everyone is aligned on the latest project developments. This feature enhances teamwork and helps eliminate misunderstandings that may arise from document versioning issues.\n\n4. **Regulatory Compliance Management**\n\nDocsie helps Program Managers maintain regulatory compliance by providing tools for tracking and managing compliance documentation. The platform can automatically flag any missing or outdated compliance documents, ensuring that Program Managers can stay on top of regulatory requirements throughout the project lifecycle.\n\n5. **Data Security and Permissions Management**\n\nDocsie offers advanced security features to ensure that sensitive documentation is protected. Program Managers can set specific permissions for different users, ensuring that only authorized personnel have access to critical documents. Docsie also uses encryption to protect data both in transit and at rest, safeguarding intellectual property and classified information.\n\n6. **Real-Time Reporting and Tracking**\n\nDocsie allows Program Managers to generate real-time reports and track project milestones through a centralized dashboard. This feature enables Program Managers to monitor the progress of documentation, identify bottlenecks, and ensure that the project is on track to meet deadlines and deliverables.\n\n## Customer Success Story\n\nOne of Docsie\u00e2\u20ac\u2122s Aerospace and Defense clients faced significant challenges in managing the massive amount of documentation associated with a large-scale defense system development project. The company struggled with version control issues, slow document retrieval, and difficulties in ensuring compliance with ITAR and other regulatory standards. Additionally, coordinating documentation across multiple teams, including engineering, procurement, and quality assurance, proved to be a cumbersome task.\n\nAfter adopting Docsie, the company streamlined its documentation process by centralizing all project documents in one platform. Docsie\u00e2\u20ac\u2122s version control and audit trail features ensured that the latest documents were always available to all stakeholders, eliminating confusion and reducing errors. The company was able to track compliance more effectively and generate real-time reports to monitor project progress. As a result, the project was completed on time, within budget, and in full compliance with regulatory standards.\n\n## Conclusion\n\nProgram Managers play a critical role in the success of Aerospace and Defense manufacturing projects, overseeing everything from project planning and coordination to risk management and compliance. However, managing the vast amounts of documentation required for these complex projects presents significant challenges. Docsie offers a comprehensive solution that streamlines documentation management, enhances collaboration, ensures regulatory compliance, and improves project oversight.\n\nBy adopting Docsie, Program Managers can reduce inefficiencies, maintain accurate documentation, and ensure that projects are completed on time, within budget, and in full compliance with industry standards. As the Aerospace and Defense industry continues to evolve, Docsie remains a valuable tool for Program Managers seeking to optimize documentation management and drive project success.\n", "header_image": "https://cdn.docsie.io/workspace_PxAvC1Uenuc7ad6H3/doc_wn84Jkoc6hIMTO2eE/file_ZEA9bPPKDh9Ay4rlF/2_65bb41bf-2688-fce2-ace3-e897909a43bb.jpg", "summary": "This blog post explores the essential role of Program Managers in the Aerospace and Defense manufacturing industry, highlighting their responsibilities in overseeing complex, multi-phase projects that are critical to national security and technological advancements.", "publish_date": "January 16, 2024", "categories": ["Knowledge Base", "SaaS", ""], "status": 1, "path": "/blog/articles/docsies-role-in-tackling-program-managers-challenges-in-aerospace-and-defense-manufacturing-industry", "slug": "docsies-role-in-tackling-program-managers-challenges-in-aerospace-and-defense-manufacturing-industry", "previous": {"link": "../docsies-role-in-addressing-manufacturing-engineers-challenges-in-aerospace-and-defense-manufacturing-industry", "title": "Docsie\u2019s Role in addressing Manufacturing Engineers\u2019 Challenges in Aerospace and Defense manufacturing industry"}, "next": {}}, {"title": "Process Improvement Tools \u2013 What are they & top 10 platforms", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Business operations run on procedures. Processes help to organise business information and make execution possible. Since business improvement and business processes are intertwined, the development of one leads to the flourishing of the other. This article delves into the details of process improvement tools such as[ ](https://help.docsie.io/)[Docsie](https://help.docsie.io/) and also shares a quick look at them along with the pricing options. So, read along to explore how you can enrich your process of **technical docs** creation and **prepare documentation** in a more simplified manner.\n\n## How can a Process Improvement Tool Help to Prepare Documentation?\n\nWhen you need to create a **technical documentation sample**, a process improvement tool can help you streamline workflows and increase business efficiency. **Technical docs** lie at the heart of information dissemination within an organisation. Therefore, process improvement platforms and applications track records, improve decision-making and help to create rich and error-free documents. \n\n|Features|Benefits|\n|-|-|\n|Visual representation|Simple flowcharts enhance clarity and promote simplicity. |\n|Standardised templates|Maintains consistency and retains uniformity across the documents. |\n|Version control|Manages different versions during the process of prepare documentation with updates and tracking. |\n|Audit tools|Easy edits or additions leading to audit transparency. |\n|Custom integration|Seamless integration with popular software increasing the utility of the technical documentation samples. |\n## List of the Best Process Improvement Tools for Creating Technical Documentation Sample\n\n### 1) Scribe\n\nOne of the most used platforms that has the power to translate any process into a comprehensive guide, Scribe is nothing short of a real game changer for businesses. With Scribe, you can get answers to your queries in the minimum time, increase your team's productivity and save time on **technical docs** creation. Whether you need to train your customers or onboard new hires, Scribe is the perfect platform to create step-by-step training guides and **end-user documentation**.\n\n**Pricing**:\n\n* Basic plan - Free\n\n* Pro - Personal at $23 per seat per month and Team at $12/seat per month\n\n* Enterprise - Custom rates as per requirements\n\n### 2) Kissflow\n\nFrom IT leaders to developers and process owners to business users - Kissflow is trusted by the top global brands. If you are looking to accelerate your digital transformation, you can reduce a lot of your enterprise chaos and automate workflows and systems through Kissflow. So, the next time you need to plan to **prepare documentation, **you can make the most of the user-friendly features of Kissflow and keep all your important information organised and in one place.\n\n**Pricing**:\n\n* Basic - $1500 per month\n\n* Enterprise - Customised as per requirement\n\n### 3) Reverscore\n\nCreating **end-user documentation** is a tough task. But with Reverscore, you can come up with new ideas, test them and evaluate their efficiency. The team of problem solvers at Reverscore are experts at generating innovative solutions that can tackle any issue that you may have with the **prepare documentation** process. From creating routines to assigning tasks and digitising checklists to finding real-time insights, Reverscore can help your company channelise efforts on the right track.\n\n**Pricing**:\n\n* **Essentials** - Free\n\n* **Business and Enterprise** - Customisable pricing options\n\n### 4) SmartDraw\n\nBlending the power of data, whiteboarding and diagramming, SmartDraw is a highly resourceful application that lets you create rich quality documentation in multiple formats. Trusted by more than 85% of Fortune 500 companies, the platform helps you build innovative products with planned roadmaps and **technical documentation samples**. The smartest choice for your enterprise, the tool assists you in capturing your ideas, integrating your findings with the most used tools and collaborating with your team members to brainstorm.\n\n**Pricing**:\n\n* **Individual** - $9.95 per month\n\n* **Team** - $8.25 per month\n\n* **Site** - $2,995 per month\n\n\n### 5) ClickUp\n\nClickUp is the ultimate all-in-one platform where you can work with your team and collaborate on multiple projects - from workflows to **preparing documentation** and real-time dashboards to customisable forms. With ClickUp AI, you can also fastrack your projects, plan your assignments and prioritise your tasks effectively. A great tool for shared work and instant updates, ClickUp comes with powerful automation features so that you can streamline your system and check progress at a glance.\n\n**Pricing**:\n\n* **Personal** - Free forever\n\n* **Unlimited** - $7 per month\n\n* **Business** - $12 per month\n\n* **Enterprise** - Custom-built plans\n\n### 6) Quixy\n\nBusinesses are not only about creating plans and executing them. It is also about making customers happy and satisfied. We all know how challenging it might get to create **end-user documentation **and that's where Quixy comes into the picture! Serving more than 15 industries with over 26,000 successful publications of no-code apps, Quixy helps you automate faster and bring agility and innovation into your operations.\n\n**Pricing**:\n\n* **Platform** - $20 per user per month\n\n* **Enterprise and Solution** - Customisable plans\n\n### 7) Appian\n\nUnleashing the power of artificial intelligence to improve business processes and operations, Appian is a highly reliable name in the software industry. The one-stop shop for design, automation and process optimisation, Appian enriches data, improves workflows and helps in building rich **technical docs.** Whether you need to automate systems or develop exceptional experiences for your customers in terms of **end-user documentation,** is the perfect platform that can help you make a positive impact.\n\n**Pricing**:\n\n* **Personal** - Free\n\n* **Application** - Standard for $75, Infrequent for $9 and Input-Only for $2 per user per month\n\n* **Platform and Unlimited** - Custom quote\n\n### 8) KaiNexus\n\nAre you looking to optimise as well as improve your business processes? Join forces with KaiNexus and step up your game. Using its powerful features, you can create multiple content formats, including **technical documentation samples**, a knowledge repository, etc. Loaded with helpful features like advanced ROI, APIs, workflows, instant reports, etc., the platform helps you achieve your organisational goals through planning and cooperation, prioritisation of resources and widespread engagement.\n\n**Pricing**:\n\nThe company can quote custom plans based on the following:\n\n* Number of users\n\n* Use cases\n\n* Templates\n\n* Services\n\n* Add-ons\n\n### 9) BeSlick\n\nAn elegant platform that ensures simplicity, collaboration and smooth operations, BeSlick minimises your errors and amplifies your visibility. The application can help you create checklists, visual reports, forms, videos and documents, along with tracking the progress of your projects and auditing the trail of changes. If you are struggling with **end-user documentation,** BeSlick is the perfect partner to define your scope, deliver the content and achieve results.\n\nPricing:\n\n* **Standard **- $8 per user per month\n\n* **Pro **- $12 per user per month\n\n* **Managed **- $19 per user per month\n\n### 10) Docsie\n\nWe all know how tough it might be to create **technical docs. **Converting jargon-laden information into simple **end-user documentation** for easier comprehension is not at all easy. However, with Docsie's powerful features for document creation, it is now super easy to organise information, manage tasks, collaborate with team members and track the progress of multiple projects simultaneously.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_a04Edkze6qsVNh6Yh/image1.png)\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ngzQN4MlkbbF0IKYh/image2.png)\n\n**Pricing**:\n\n* Personal - Free forever\n\n* Standard - $99\n\n* Premium - $179\n\n* Business - $249\n\n* Organisation - $699\n\n## Final Thoughts\n\nPreparing detailed and rich **technical docs** is no longer a Herculean task. With the top-rated process improvement tools, you can reduce manual interference, track metrics and work on the core competencies of your business. These tools can not only check processes but also improve them to create better opportunities for your business.\n\nSo, if you really want to simplify your **technical documentation sample** creation, choose Docsie as your software partner and make processes easier, enjoyable and effective!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_LlKmfMR7NPzVf0AOa/banner_44_d73dee3a-4c20-6003-7d79-a49a8fe6c8b4.jpg", "summary": "Process improvement tools can revolutionise your end-user documentation creation process. Here is a glimpse of the top 10 platforms that can accelerate growth.", "publish_date": "January 16, 2024", "categories": ["Product Documentation", "Process improvement tools "], "status": 1, "path": "/blog/articles/process-improvement-tools-what-are-they-top-10-platforms", "slug": "process-improvement-tools-what-are-they-top-10-platforms", "previous": {"link": "../chatgpt-enabled-knowledge-base-for-call-centers", "title": "ChatGPT Enabled Knowledge Base for Call Centers"}, "next": {"link": "../what-is-product-knowledge-and-how-to-improve-it", "title": "What is Product Knowledge and How to Improve It"}}, {"title": "ChatGPT Enabled Knowledge Base for Call Centers", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "According to [Gartner](https://www.gartner.com/en/newsroom/press-releases/2022-08-31-gartner-predicts-conversational-ai-will-reduce-contac), automation will play an important role in **24/7 customer assistance** with a five times increase in agent interactions and reach 10% by 2026. With international brands focusing on localisation, the call centres of today are ridden with challenges like long wait times, lack of personalised attention, poor **customer satisfaction strategies**, etc. \n\nOne effective approach is using [LLM agents for automation](https://www.superannotate.com/blog/llm-agents), which can handle complex customer interactions and repetitive tasks with ease. This not only improves efficiency but also enhances the overall customer experience.\n \nBusinesses can also implement **ChatGPT in customer support** to automate assistance, provide troubleshooting responses and ensure overall customer satisfaction. Whether it is through **seamless AI integration** or using **NLP for enhanced problem resolution,** ChatGPT has the power of transforming call centre services by establishing a robust system with an **AI-powered knowledge base.** In this article, we will take a quick look at how ChatGPT can bring revolution in the field of customer support. \n \n## Enhanced Problem Resolution \n \nA big step towards **transforming call centre services** includes the proper application of impeccable **customer satisfaction strategies.** ChatGPT's natural language processing capabilities make it extremely easy for the software to seek information, interact with human users and [engage in meaningful conversations](https://www.koncert.com/blog/genuine-sales-conversations). Global brands can use **NLP for enhanced problem resolution** to provide round-the-clock customer support by troubleshooting their issues and guiding them through different processes and systems. \n \nTools like ChatGPT have the extraordinary power to build relationships with brands' customers by sharing coherent responses and running discussions on a wide range of topics. What makes ChatGPT a boon for the call centre industry is that it can understand and generate conversations that align with particular situations and contexts. \n \n**ChatGPT in customer support** can pave the way to transform the field of customer service and enhance business operations. By reducing human intervention in all processes, companies can now smoothen their interactions with their customers, reduce wait time and provide answers to frequently asked customer queries. \n \nHaving an **AI-powered knowledge base** goes a long way in finding the right responses to customer enquiries and offering the most appropriate. By providing **24/7 customer assistance,** brands can work towards enhancing their goodwill in the market and share solutions to satisfy frustrated customers within the minimum time. Global brands with a presence in multiple locations can easily tackle the issue of handling customer queries spanning different international time zones and promoting **personalised customer support** for an enhanced experience. \n \n## 24/7 Availability \n \n**ChatGPT in customer support** can be highly impressive in creating a transformation in the call centre industry. By integrating artificial intelligence into **customer satisfaction strategies,** ChatGPT can open the gateway to a new era of customer service. \n \n## Difference between the availability of traditional call center hours and ChatGPT-enabled knowledge bas \n \n|Aspects|Traditional Call Center Hours|ChatGPT-enabled Knowledge Base| \n \n|-|-|-| \n \n|Availability|Operates mainly during business hours, might not be accessible during weekends or holidays. |Available 24/7 regardless of time zones, promotes flexibility and assistance. | \n \n|Response time|Longer wait times and response times when call volumes are high. |Instant responses for quicker problem resolutions. | \n \n|Mode of interaction|Human agents cater to customers needs. |Automated systems respond to customer inquiries reducing human involvement. | \n \n|Global accessibility|Limited working hours and so not available for all time zones. |Consistent support irrespective of customers geographical locations. | \n \n|Scalability|Limited scalability during sudden spikes in calls. |Automated systems handling concurrent queries. | \n \n \nSo, what are the benefits of providing **24/7 customer assistance?** \n \nWhen call centres operate round the clock, customers receive faster responses to their queries, problems, etc., and this increased accessibility leads to higher user satisfaction. Those businesses that have a global customer base can serve diverse customer requirements. \n \nBy applying **NLP for enhanced problem resolution,** ChatGPT can lead to enhanced customer satisfaction by handling regular and mundane responses to commonly asked questions and sharing information in a more precise, accurate and humane manner. \n \nWith an **AI-powered knowledge base,** companies can create a more creative and robust knowledge hub that can handle ambiguity and uncertainty effectively. It can further polish the user experience and share easy-to-understand, concise and comprehensive responses. \n \n## Customer Satisfaction \n \nWith big brands becoming everyday names in different households, companies today need to go that extra mile and offer a highly pleasant **omnichannel customer experience.** When brands hear their customers and take note of the issues users commonly face while handling their products or availing their services, they earn trust, loyalty and positive referrals. \n \n**ChatGPT in customer support** can automate the problem-solving cycle, decrease the number of dissatisfied customers and bring about a positive resolution. Whether a global or a local company - today's brands can enjoy a competitive advantage by providing **24/7 customer assistance** and increasing customer retention by applying the right mix of emotions and customer handling tools. \n \nWhen we look at iconic brands of the modern age, we often observe that what differentiates them is not only their product or service qualities but also their abilities in overall **transforming call center services.** \n \nAccording to 2012 Macmillan research, the brand discovered that needed additional support with everyday tasks. They launched their Team Up service which created an online marketplace, encouraging cancer sufferers to form volunteers and the local community. Similarly, Coca-Cola's Thank You Fund project inspired millions of people by providing financial assistance to more than 70 NGOs and offering funds for inspirational projects. \n \nSo, whether it is setting up an **AI-powered knowledge base** or using **NLP for enhanced problem resolution,** ChatGPT can also be used to mitigate the present and future challenges of the customer service industry. \n \n## AI Integration in Call Centers \n \nWith AI gaining more popularity day by day, today, almost all companies are trying to apply the capabilities of artificial intelligence in some way or the other to streamline their processes, optimise their systems and enhance resource utilisation. Through successful AI integration, brands can apply better **customer satisfaction strategies** and mitigate issues before they go out of hand. \n \nWhen it comes to using the features of **ChatGPT in customer support,** the possibilities are endless. In the broader landscape of AI technologies, ChatGPT can contribute towards faster automation, repetition of mundane tasks, supporting agents, providing quick answers to customer queries, etc. \n \nThe feature that stands out here is **NLP for enhanced problem resolution.** As a result of the software's power of understanding languages and contexts, it can generate content replicating human-like conversations. ChatGPT can help with language translations and help call center agents by reducing their workload and increasing their efficiency. This makes it easier to have a more personalised interaction with each customer. \n \nHaving an **AI-powered knowledge base** is crucial for the continuous improvement of the firm and training and onboarding purposes. Companies can use the software as a training tool by simulating practice environments and helping call centre agents work on their problem-solving capabilities and communication skills. Thus, ChatGPT can be useful for companies in better resource utilisation, **transforming call centre services.** \n \n## Seamless Integration \n \n**Transforming call center services**, ChatGPT can be neatly woven into the fabric of customer services. All it requires is careful planning and understanding of the technical aspects. There are several application areas that can handle the successful integration of artificial intelligence with the call centre service industry. \n \nUsing **NLP for enhanced problem resolution,** companies can use ChatGPT to share replies to customer queries, complaints, suggestions, etc. The software can translate customer queries and responses in multiple languages and also draft call scripts outlining the basic wireframe of a typical call flow. From sharing quick reminders about abandoned carts to summarising customer enquiries, ChatGPT can focus on specific concerns with enhanced user interaction. \n \nCompanies can train ChatGPT so that it can answer the frequently asked questions of the users very easily. Thus, this can then reduce the time and effort of the call centre agents. The software can also humanise the automated support content by using its natural language processes and generating more humane responses. \n \n**But how can you train and optimise your knowledge base to ensure 24/7 customer assistance?** \n \nCurate relevant, updated and appropriate data to create a high-quality knowledge base. \n \nInclude a vast set of scenarios and examples so that ChatGPT has a broader spectrum that it can work with. \n \nMention the different use cases so that ChatGPT can understand the industry-specific jargon and terminology and share more relevant information. \n \n \nUpdate the knowledge base regularly by removing old, irrelevant data and adding new and accurate data. \n \nGive real-world situations to ChatGPT so that it can mimic user inquiries and be used as a part of **customer satisfaction strategies.** \n \n## Final Thoughts \n \nWhen brands leverage the current trend of the rapid rise of artificial intelligence and use **ChatGPT in customer support,** call centres can increase customer satisfaction, solve issues promptly and establish long-lasting cordial relationships with customers. As a part of implementing **customer satisfaction strategies,** companies can drive more sales, generate higher revenues and take a giant leap in solidifying the **future of call centre technology.** \n \nStaying ahead in customer support technology is very crucial. From providing **24/7 customer assistance** to creating and operating an excellent **AI-powered knowledge base** - companies can blend innovation with human psychology and create ripples in **transforming call centre services.** With tools like [Docsie](https://www.docsie.io/), maintaining a knowledge base can be easy and fun!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4n6y1uybbOc5lKEpq/banner_43_a8bdff61-57ef-607d-fb27-abebe4e08368.jpg", "summary": "When the world is run by AI-powered technology, should call centres stay behind? Discover the role of ChatGPT in customer service with seamless AI integration. ", "publish_date": "January 08, 2024", "categories": ["AI", "ChatGpt"], "status": 1, "path": "/blog/articles/chatgpt-enabled-knowledge-base-for-call-centers", "slug": "chatgpt-enabled-knowledge-base-for-call-centers", "previous": {"link": "../what-is-a-content-authoring-tool-and-how-can-docsie-help", "title": "What is a Content Authoring Tool and How Can Docsie Help?"}, "next": {"link": "../process-improvement-tools-what-are-they-top-10-platforms", "title": "Process Improvement Tools \u2013 What are they & top 10 platforms"}}, {"title": "What is a Content Authoring Tool and How Can Docsie Help?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "With globalisation and the internet spreading their wings, **collaboration** is a key term in today's content creation process. As per [reports](https://radixweb.com/blog/top-elearning-statistics#:~:text=The%20online%20education%20market%20will,from%20%2438%20billion%20in%202020.), the eLearning market is to witness a massive rise of 200% between 2000 and 2025. Through successful **multimedia integration**, real-time analysis and continuous feedback, you can create content-rich, accessible documents. \n\nAre you a content creator looking for a reliable **content authoring tool**? This article delves into the benefits of such tools and provides an overview of what these can do for your business. With [Docsie](https://www.docsie.io/pricing/), you can improve your **documentation** process and make a mark in the **digital creation** sphere. \n\n![documentation](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WHTdrOOWQQpUW1VmE/image1.png)\n\n## What is a Content Authoring Tool? \n\nA **content authoring tool** is no less than an asset for all kinds and sizes of companies. These power-packed tools contain exciting features that help brands create, manage, edit and organise their content. This software standardises **documentation** and also enhances **collaboration** among multiple stakeholders. Here are some of the ways such tools can be of help:\n\n - Create loads of content using existing templates.\n - Build a **robust** content pipeline and ensure **hassle-free** content\n management. \n \n - Support **multimedia integration** and improves ease of access.\n Draft interactive and powerful content that is customisable for all\n departments, roles, candidates, etc.\n \n - Enhances **teamwork** with all members participating in the content\n creation process. \n\n![Content Authoring Tool](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_iyp1KrtbYHqAQcK71/image3.png)\n\nDo you want to educate your target audience on your newest product feature? Are you struggling to create training materials for onboarding your employees? Fear not as [Docsie](https://help.docsie.io/) is here to take care of all your **digital content** creation needs. Sign in today or book a demo and publish amazing documents with real-time edits and user feedback. \n\n## Decoding Docsie: An Extraordinary Content Authoring Tool\n\nWe all know how important (and difficult!) **documentation** can be! To make matters easy and fun, Docsie serves as a full-fledged platform where you can work with your team members, include **multimedia integration **and create** digital content** using great features. Whether you wish to publish an interactive knowledge base or manage documentation for multiple products - [Docsie](https://app.docsie.io/login/#/) is the right choice as a **content authoring tool.** \n\n![Decoding Docsie: An Extraordinary Content Authoring Tool](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_am3q0DHJbJrRCsMss/image5.png)\n\nBut what is it that makes **Docsie** stand apart from the remaining software in the industry?\n\nDocsie offers a unique and seamless **documentation** experience where companies can have all their content pieces at one centralised location. Rather than using multiple disconnected tools, you can use Docsie as per your business requirements and simplify your team workflows, making it easier for **collaboration **and teamwork. \n\nTrusted by more than 5000 business users worldwide, **Docsie **has published over 1000 business documents and continues providing impeccable customer service to its clients, ensuring improved **documentation** quality and presentation. \n\nWhether you are a budding entrepreneur or a seasoned business owner with an established organisation, Docsie is your perfect partner for all **documentation** needs. \n\n## Docsie: Features and Products At A Glance\n\nAs a **content authoring tool,** **[Docsie](https://www.docsie.io/features/#:~:text=Docsie%20unifies%20documentation%20creation%2C%20content,create%20amazing%20software%20documentation%20fast.)** is a trustworthy name in the industry. From creating effective **documentation** to seamless publishing and hassle-free collaboration, the software reduces repetitive manual work and promotes creativity with diminished costs, time and effort. Here are some of the top features and products that make Docsie special:\n\n![Docsie: Features and Products At A Glance](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_51Rnw2tjMMDDEgnk7/image2.png)\n\n### 1. Online markdown editor\n\nTrusted by professional and expert developers, Docsie's block-style editor lets you assign tasks, share comments and mention your team members. Be it a video, an image or dynamic web elements for **digital content** - with Docsie, you can take fullest advantage of the powerful markdown formatting options. \n\n### 2. Knowledge portal\n\nWith Docsie's easy deployment of the knowledge portal, design your documentation types and ensure **collaboration** with your teams. Publish your documents easily, access deep analytics and automate content updates so that everyone involved in the content creation process gets notified at one and teh same time. \n\n### 3. Manage SOPs\n\nDrafting content-rich and easy-to-access documents lies at the heart of running business operations smoothly. With ready-made templates and **multimedia integration,** you can create, store, edit and share your SOPs by maintaining a dynamic knowledge portal. Unleash the full potential of your content by using features like text formatting and content embedding. \n\n### 4. Project management\n\nDo you struggle with **real-time collaboration** with teams set in multiple locations? Shed all your worries with Docsie's easy project management feature. Schedule tasks, set reminders and ensure continuous communication with your teams irrespective of their geographical locations. Write public or private notes to assist other document authors. \n\n### 5. Version and language management\n\nWe all have saved our documents with several titles - version 1, version 2, final version, etc. But with Docsie, you can save yourself from choosing the wrong version and create multiple versions without duplicating pages or copy-pasting content. The **version control** feature lets you toggle between active and primary controls to display your knowledge base. \n\n### 6. Documentation collaboration software\n\nDo you wish to simplify the way you create documents for your business? Welcome Docsie to your world and manage documents on the go. Write, share, edit and manage **structured documentation** on a single platform and store all your relevant and valuable information in a private or public cloud. \n\n### 7. Content embedding\n\nToday, content creation involves integrating multiple media files. With Docsie's **embeddable documentation** feature, you can seamlessly integrate numerous other websites and services. Some of the integrations that Docsie supports are **Slack, Zapier, Jira, WordPress 4, WordPress 5, Mattermost, etc.** \n\n### 8. API documentation tool\n\n**Do you use GitHub or Gitlab or BitBucket?** Import all your API files or upload .json and .yaml from your device and share or edit your documentation. With the **API documentation** feature, you can help customers find everything in a single place and understand the technical aspects of your products. \n\n### 9. Feedback and web analytics\n\nNo matter what your business is, **user feedback** is an important aspect of growing a loyal set of audience. Docsie's feedback feature lets your readers leave comments on your documents and rate them on the basis of comprehension and clarity. However, this feature is available only for Organisation and Business plans. \n\n### 10. Password protected authentication\n\nWhen working with multiple teams, security becomes a serious concern. With **JWT token authentication**, temporary passwords, IAM and RBAC, Docsie lets you streamline your document access. With live **analytics** of accessibility records, you can also keep those scrupulous eyes away from your system. \n\n### 11. AI language translation\n\nMaking **seamless content creation** a reality, Docsie lets you translate your documents into the native languages of your target audience. With automatic localisation, you can improve your international SEO and gain greater online visibility for your business. \n\n### 12. AI chatbots\n\nOne of the most-used Docsie products, AI chatbots have empowered companies by providing personalised learning opportunities, tailoring role permissions, accessing [SOPs](https://www.docsie.io/blog/articles/creating-effective-sop-guidelines-examples-templates/) in multiple languages and enabling robust data security. Taking **user engagement** to a whole new level, the platform allows its clients to increase operational efficiency, adhere to regulatory norms and streamline the onboarding process. \n\n![AI chatbots](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_c5yqChJvE5I1xmAtG/image4.png)\n\n## Pricing\n\nAffordable and effective, **[Docsie](https://www.docsie.io/pricing/)** is the ideal platform where you can store your projects at discounted rates. From **multimedia integration** to unlimited knowledge bases, Docsie provides a wide range of features under the following plans:\n\n|Plan|Suitable for|Price|\n|-|-|-|\n|Startup|Simple documentation needs|$0|\n|Startup Plus|Ideal for budding enterprises who want to add more content to their documents. |$39|\n|Small Team|Companies that thrive on collaboration and need an integrated platform. |$79|\n|Business|Multiple teams who are looking to manage a lot of content. |$249|\nNeed a private cloud to host your knowledge base? Contact the sales team with your organisational requirements and start your journey of creating amazing **digital content. **\n\n![Pricing](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_bRcRQWN6dZPxTCJPH/image6.png)\n\n## Final Thoughts\n\nThe content world is constantly changing. From Facebook posts and Twitter comments to Instagram reels and YouTube shorts - **digital content** creation has come a long way. Currently, the content management software market revenue is predicted to reach [US$268.80m](https://www.statista.com/outlook/tmo/software/enterprise-software/content-management-software/india) by 2023. With an efficient **content authoring tool**, today's content creators are reaping the benefits of **multimedia integration** and enhanced **collaboration**. If you thrive on creating value-based content with proper **documentation**, then [Docsie](https://www.docsie.io/documentation/?version=0.0.1&language=EN&article=getting-started) is your perfect software partner.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_n22QoFNkSErcCrIoF/banner_35_5dd26b03-4136-0b86-1901-3f9bf4cfa6f8.jpg", "summary": "Are you struggling with digital content creation? Learn all about content authoring tools and how Docsie can help you create rich documents for your company.\n", "publish_date": "November 30, 2023", "categories": ["AI", "Content Authoring "], "status": 1, "path": "/blog/articles/what-is-a-content-authoring-tool-and-how-can-docsie-help", "slug": "what-is-a-content-authoring-tool-and-how-can-docsie-help", "previous": {"link": "../what-is-tacit-knowledge-an-overview", "title": "What Is Tacit Knowledge? An Overview!"}, "next": {"link": "../chatgpt-enabled-knowledge-base-for-call-centers", "title": "ChatGPT Enabled Knowledge Base for Call Centers"}}, {"title": "What Is Tacit Knowledge? An Overview!", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "We often say, \"**Knowledge is Power!**\"\n\nBut how can knowledge contribute to **business innovation?**\n\nIn the ever-evolving times like this, the only certainty is uncertainty. \n\n**Tacit knowledge** makes it possible!\n\nA study of employees' tacit knowledge-sharing behaviour reveals that [80% of knowledge](https://www.degruyter.com/document/doi/10.1515/JSSI-2015-0264/html?lang=en#j_JSSI-2015-0264_ref_005_w2aab2b8d104b1b7b1ab2ab5Aa) in a company is tacit knowledge. \n\nSuccessful companies distinguish themselves by their ability to create, scale, and disseminate both new and existing knowledge fast. Unfortunately, 80% of the knowledge within a company is tacit knowledge. How many times did an employee from your company leave without sharing any KT to their coworkers, leaving a painful gap in company knowledge? How many people in your company are currently the only ones who know certain tools or systems and if they leave it will be almost impossible to recover the lost knowledge?\n\n## What is Tacit Knowledge?\nTacit knowledge, the unspoken expertise held by individuals within an organization, makes up 80% of a company's knowledge base. This article explores:\n\n- What tacit knowledge is and why it's crucial for business innovation\n- The challenges of preserving tacit knowledge in the face of employee turnover\n- 5 key benefits of harnessing tacit knowledge, including increased productivity and innovation\n- Practical strategies for promoting and preserving tacit knowledge in your organization\n- How tools like Docsie can help manage and leverage tacit knowledge effectively\n\nUnlock the power of your organization's hidden expertise and gain a competitive edge in today's uncertain business landscape.\n\n**Tacit knowledge** is all about learning by doing. You can think of it as a knowledge hub containing all the skills, abilities and knowledge you can gather through life experiences. Quite naturally, this knowledge differs from one person to another as it depends on individual subjects and his or her environment. \n\nTacit knowledge is the undocumented, unspoken knowledge and skills, experiences and insights that are held by individuals within your organization.\n\nReal-life situations often provide us with different **examples of tacit knowledge.** But what happens in the professional/employment sector?\n\nIn the context of an organisation, **tacit knowledge** is very crucial. Employees gain their abilities, skills and expertise by doing things practically and through onsite training, work placements, internships, etc. If organisations need to reap the **benefits of tacit knowledge**, the first step is to document the knowledge and ensure proper knowledge management. \n\n## Bearers of Tacit Knowledge\n\nTacit knowledge is an intangible asset. People who hold it are like lore bearers. They know your company lore and pass it down during KT sessions. They have new joiners \"shadow\" them. It's about power, pride. They learned all of these important company processes, skills and secrets, so why should they share them with other employees? How many times did you join in a new role and found out that people in the company were not willing to share the knowledge of how they do their job? They gave you incomplete KT's, or your manager had to pull people from other teams just to impart parts of that knowledge onto you. Eventually you had to assemble it piece by piece, write your own guides, referencing other peoples guides and KT videos. \n\nOnboarding into a new company, team or project is a painful process. It is made more painful by the Tacit Knowledge holders who refuse to turn it into explicit knowledge. This is by no means a malicious intent. People get busy, they have other responsibilities. Documentation of explicit knowledge is always a secondary task to completion of other \"more important\" activities.\n\n\"Globalization has increased the turnover of skilled employees who resign without transferring their tacit knowledge, which makes up 85% of organizational knowledge.\" ([Walden ScholarWorks](https://www.scholarworks.waldenu.edu/dissertations/10115/))\u200b.\n\n## What is the importance of Tacit Knowledge?\n\nIn today's professional world, employers prefer candidates who stand out from the crowd, have a unique perspective and can think out of the box. When your team members develop **tacit knowledge,** you know they are reliable with important and urgent tasks. \n\nIf you are the owner of an organisation, you can also emphasise the **importance of tacit knowledge.** By giving them appropriate resources and relevant opportunities, you can develop your new hires or existing employees. \n\nAs a result of going through **examples of tacit knowledge** in an organisational setup, professionals can adapt to different professional situations and handle them accordingly. With proper **documentation,** organisations can promote **tacit knowledge** thinking company-wide and identify knowledge gaps in its various departments. \n\n## Who cares about explicit knowledge?\n\nExplicit knowledge is the backbone of any international organization. It impacts revenue in more than one way. \n\n* It enhances decision-making efficiency\n* Improves customer service quality\n* Streamlines operational processes\n* Facilitates faster training programs\n* Supports innovation and development\n\nFinally, it is part of the evidence you need to submit in your compliance audits and reports thus it is essential for compliance documentation.\n\nHaving an ability to resolve customer queries quickly, onboard new employees and step by step standard operation procedures for every important process is extremely important for small orgs and huge enterprises alike. It keeps your knowledge assets safe, makes it harder for an employee who leaves to damage your operations and makes it easier for existing employees to learn new job-specific skills. Finally it removes knowledge silos and no one likes knowledge silos except for tacit knowledge bearers who view it as a form of job security.\n\n> As per [Deloitte's Global Human Capital Trends](https://www2.deloitte.com/us/en/insights/focus/technology-and-the-future-of-work/organizational-knowledge-management.html) study: \"75 per cent of surveyed organisations said that creating and preserving knowledge across evolving workforces is important to their success over the next 12 to 18 months.\"\n\nAdditionally, studies on international joint ventures (IJVs) show that ability to transfer high quality explicit knowledge, can significantly impact the success and performance of your joint ventures. We've seen this first hand with some of our customers being able to open up new assembly lines in Mexico faster. They automated generation of their SOP's (Standard Operating Procedures) by generating them from production site videos, automatically translated them into Spanish and converted them into chatbots. This led to:\n\n* Reduced training time by utilizing chatbots that provide interactive on-demand guidance. \n* Increased production speed with clearer and easily accessible SOP's ensuring smoother operation of assembly lines.\n* Improved quality control with consistent delivery of operational instructions to reduce human errors and automated policy violation detection using our AI. \n* Improved employee satisfaction achieved through simpler learning process that reduced language barriers. \n* Achieved greater cost efficiency by reducing time to launch new factories leading to faster time to market.\n\n> \"Our results show the importance that tie strength, trust, and shared values and systems play in the transfer of tacit knowledge, especially for mature IJVs. Our findings are consistent with Uzzi's tenets: tacit learning is accumulative, assists in explaining explicit knowledge, and is enhanced by social embeddedness.\" - [EconPapers](https://econpapers.repec.org/RePEc:pal:jintbs:v:35:y:2004:i:5:p:428-442)\n\n## What are the Benefits of Tacit Knowledge?\n\nThere are multiple **benefits of tacit knowledge.** Let's dive into the top advantages of **tacit knowledge:**\n\n|Benefits|Importance|\n|-|-|\n|**Experience-based**|When your employees learn from each others' experiences, they grow as a team and minimise the existing knowledge gaps. |\n|**Communicate knowledge**|Through proper knowledge management, you can maintain documents and articles and transfer more knowledge among your employees. |\n|**Beat competitors**|Companies can stay ahead of their competitors and utilise the knowledge base to further serve their end users. |\n|**Increase productivity**|As a result of knowledge sharing and knowledge transfer, companies allow employees to gain newer perspectives and promote out-of-the-box thinking. |\n|**Enhanced organisational innovation**|If you practice regular documentation, you open up possibilities for your employees to perform better. |\n\n## Examples of Tacit Knowledge\n\nWe can understand this form of knowledge by going through the **examples of tacit knowledge.** Let's dive straight in:\n\n1. **Leadership**: Experienced project leaders use tacit knowledge to handle complex projects. The previous knowledge helps them to understand team dynamics, handle risk reduction strategies, etc.\n\n2. **Intuition**: Intuition, especially for company sales, works as a great boon. From navigating complex customer interactions to handling circumstances logically, people with strong intuition go a long way. \n\n3. **Hard skills**: Whether it is learning a new sport or developing the ability to work with complex software, hard skills help individuals improve their muscle memory and gain hardcore skills. \n\n4. **Innovation**: All excellence begins with innovation. By nurturing innovation and creativity, companies can encourage their employees to use tacit knowledge and learn from practical activities.\n\n5. **Efficiency**: The **importance of tacit knowledge** lies in the fact that it helps organisations streamline workflows and optimise their processes and systems. \n\n## How to Promote Tacit Knowledge in Your Organisation?\n\nIt's clear that **tacit knowledge** is important for an organisation to flourish in terms of increased efficiency and enhanced customer satisfaction.\n\n**But how can you encourage documentation and management of knowledge through all your systems and departments?** Here are some quick strategies for you to start with:\n\n### 1. Foster a Learning Environment:\n\nContinuous learning makes a team develop a wide array of strengths and capabilities. Document your current knowledge content and identify the knowledge gaps. Create intentional learning opportunities to close such gaps and guide your team to share information with each other. \n\n### 2. Provide Mentorships:\n\nIntroduce mentorship programmes where juniors can follow their seniors and learn from their working styles, decision-making approaches, etc. **New joinees** can learn from experienced members and understand how to tackle complex organisational challenges. From performing tasks together to participating in brainstorming sessions - give opportunities for the newcomers to find their way through different projects.\n\n### 3. Offer Training and Development Opportunities:\n\nOne of the greatest **benefits of tacit knowledge** is that it binds employees as a team and helps the organisation to grow. Prioritise employee training and give them scope to try different projects, difficult assignments, etc. Offer practical exposure in terms **of on-the-job training, client handling expertise, etc.,** so that employees can actually learn while performing tasks and gaining skills. \n\n### 4. Support healthy discussions:\n\nDisagreements and healthy debates are part of our everyday lives. Encourage collaboration across departments and let teams come together to achieve business goals. Use technology and tools to promote a healthy organisational culture where people can discuss **company strategies, policies, etc.,** and move towards a shared goal. Conduct regular discussion sessions and events where everyone can share their presentations and perspectives on various burning issues within the company.\n\n### 5. Break Barriers:\n\nWhile **knowledge management** is an important aspect of maintaining **tacit knowledge**, being welcoming to all members, irrespective of their roles and levels, goes a long way in ensuring inclusivity and equality. When it comes to problem-solving, consider suggestions from all departments and make a note of their viewpoints. By having diverse perspectives, you will be able to approach a problem more scientifically. Once you reach a solution, make sure that it is documented and made accessible to all employees.\n\n## Preserving Tacit Knowledge\n\nAccording to recent studies some of the key recommendations for preserving tacit knowledge revolve around: \n\n* [Enhancing employee relationships](https://www.emerald.com/insight/content/doi/10.1108/CMS-06-2015-0126/full/html)\n* [Integrating knowledge management systems](https://www.emerald.com/insight/content/doi/10.1108/13665620910954238/full/html)\n* [Implementing strategic knowledge retention practices](https://www.scholarworks.waldenu.edu/dissertations/10115/)\n* [Encouraging a knowledge-sharing culture](https://www.scholarworks.waldenu.edu/dissertations/10115/)\n\n### Employee Relationships\n\nCreate organizational culture to help each other in terms of knowledge sharing and then you will be in a position to have good camaraderie. Senior employee fear job security due to which collaboration across teams get hampered. \n\n## Knowledge Management Tools\n\nDo you want to ensure proper **knowledge management** of **tacit knowledge**? You need to choose the right tools that can help you streamline your thoughts and articulate them in the best possible way. \n\n![Knowledge Management Tools](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_oVY3fiUtbDjn5N20V/image2.png)\n\nIf you do a quick survey of the market, you will find a wide variety of standardised tools that can help you document your **knowledge base.** What is important here is to understand the features of the different **knowledge management tools** and find out the one that can capture **tacit knowledge** and convey all the relevant information.\n\n## Docsie - Features at a glance:\n\nAs a **documentation tool**, [Docsie](https://help.docsie.io/) comes with powerful features to help you create, edit, maintain and share your documents. Here are some of the top features of the software:\n\n![Docsie Features](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_aOXsgtcJRMDBM3lDU/image3.png)\n\n### Enterprise-Grade Documentation\n\nWhether you want to create a document from scratch or wish to export an already existing file, Docsie lets you create documentation, knowledge base, etc.\n\n### API Documentation Tool\n\nHelping you to value the **importance of tacit knowledge**, [Docsie](https://app.docsie.io/login/) lets you automate API docs. From creating to maintaining API documentation, you can help your customers access the required information.\n\n### Multiple Versions and Languages\n\n**Want to improve your international SEO?** Create documents in your language and create multiple versions in the required languages. Deploy seamless updates and have different URLs for documentation updates.\n\n### Integration and Embedding\n\nToday, businesses work with a plethora of services and platforms. To ensure proper **knowledge transfer**, Docsie provides custom and hassle-free integrations with your favourite and most-used tools.\n\n### AI language translation\n\nTranslate your content with zero effort using the platform's powerful AI capability. Localise your content and gain better visibility of your products and services.\n\nSo, if you are struggling with proper **documentation** and want a reliable platform to unleash the **benefits of tacit knowledge,** choose [Docsie](https://www.docsie.io/pricing/) as your software partner and create documents that your customers love!\n\n![Docsie Logo](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Doo2z3ACJCGPQiJdE/image1.png)\n\n## Final Thoughts\n\n**Documenting knowledge** plays a significant role in developing and sharing **tacit knowledge.** When you value the importance of tacit knowledge, you provide insights to individuals to excel in their roles and contributions. Now that you know about the top examples of **tacit knowledge**, you can share your journey of documenting and sharing this mode of knowledge. \n\nDo you wish to embrace the **benefits of tacit knowledge** and witness your company reaching greater heights? Use the power of [Docsie](https://site.docsie.io/documentation-collaboration-software) **documentation** and write your firm's future using the platform's powerful and exciting features!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_T6ZNNls0L0tq6eySF/banner_41_2_441f9c87-77f4-0467-654d-ce48fecce2ec.jpg", "summary": "Tacit knowledge refers to the skills and abilities gained from practical situations. Learn about tactic knowledge & what it means in an organisational context.", "publish_date": "November 23, 2023", "categories": ["AI", "Tacit knowledge"], "status": 1, "path": "/blog/articles/what-is-tacit-knowledge-an-overview", "slug": "what-is-tacit-knowledge-an-overview", "previous": {"link": "../top-10-alternatives-to-rightanswers-knowledge-base", "title": "Top 10 Alternatives to RightAnswers Knowledge Base"}, "next": {"link": "../what-is-a-content-authoring-tool-and-how-can-docsie-help", "title": "What is a Content Authoring Tool and How Can Docsie Help?"}}, {"title": "Top 10 Alternatives to RightAnswers Knowledge Base", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Are you losing your sleepover customer frustration? Is your business lagging behind its competitors in providing prompt and satisfactory **solutions** to the end users? Then you have arrived at the right place! RightAnswers is your perfect software companion that can contain a comprehensive **knowledge base** and raise customer satisfaction. But is it the only **solution**? Of course not! This blog also shares a quick look at the top ten **alternatives** to the software with a special focus on [Docsie](https://www.docsie.io/try_docsie/fb/create_knowledge_base/)!\n\n## List of Top Ten Alternatives to RightAnswers Knowledge Base\n\nHaving a robust and detailed **information hub **is crucial for your business. A reliable and secured **data repository** is an asset that can contain multiple content pieces - from product information and troubleshooting steps to frequently asked questions and project details. \n\n**Let's take a look at some of the **Alternatives to RightAnswers:***\n\n### 1. Docsie: Your Ideal Software Partner!\n\nOccupying the first position in this curated list of software **alternatives**, [Docsie](https://app.docsie.io/login/#/) is an amazing tool that works as a single platform, fulfilling all your documentation needs. From creating to publishing an online knowledge repository - you can work with Docsie's ease-to-use platform and simplify the way you manage your content production and work with your team.\u00c2 \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_gSRUJJ3vNFFNIuceb/image2.png)\n\n**Notable features:**\n\nA powerful tool in every aspect, [Docsie](https://app.docsie.io/login/#/) redefines the way you manage your **knowledge base**. Here are some of the top features:\n\n|What|Why|\n|-|-|\n|Unified platform|Manage different kinds of knowledge content in a single location.|\n|Specialised tools|Amplify your rate of producing documents and digital content.\u00c2 |\n|Automated translation|Launch your company in the international market by automatically translating your content.\u00c2 |\n|Brand-aligned content|Customise your documentation with brand colours, logos and templates.\u00c2 |\n|Hassle-free publishing|Publish your knowledge hub easily and share your content with others.\u00c2 |\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_hJKNsrjDm9Nu5Lb7Q/image6.png)\n\nIf you are looking for a replacement for **RightAnswers**, then [Docsie](https://help.docsie.io/) is an affordable choice! Here's a quick look into the different pricing options for [Docsie](https://www.docsie.io/pricing/):\n\n* **Startup plan** - Provides up to 3 team accounts, suitable for basic documentation needs.\u00c2 \n\n* **Startup Plus plan** - Provides up to 5 team accounts, appropriate for budding startups.\n\n* **Small Team plan** - Provides up to 15 team accounts, best for companies creating multiple documents.\u00c2 \n\n* **Business plan** - Provides up to 25 team accounts, suitable for phenomenal teams.\u00c2 \n\n* **Organisation plan** - Hosts knowledge in a public and private cloud environment; the cost depends on the business requirements. \nCheck out our crazy **[Black Friday](https://www.docsie.io/blog/articles/docsie-s-black-friday-deal/)** deals on these plans\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_0QpP5sq8tFB5zWkdl/image4.png)\n\n### 2. Zoho Desk\n\nOne of the best **alternatives of RightAnswers**, Zoho Desk is the perfect choice if you want to help your customers get answers to all their queries on a single platform. You can create, maintain, edit, review and publish articles on Zoho Desk and share them with your team members and end users. Coming from the house of Zoho Corporation, it is a cloud-based **solution** that enables you to maintain systems, add folders, customise email templates, redefine customer relationship management, etc. \n\n### 3. Notion\n\nOne of the leading content creation tools in the industry, Notion comes with easily customisable **knowledge base **templates where you can store all your important company and client information. As a replacement for **RightAnswers**, Notion lets you organise your content under specific heads by assigning labels and keeping them under separate tabs. Whether you need a template for a business plan or an action plan, Notion has a wide range of existing templates that allow you to unite all information in the same location. \n\n### 4. Zendesk Suite\n\nDo you wish to have a comprehensive guide that can help your customers find prompt answers to their questions? Use the Zendesk Suite as your digital library and share product information with your customers through the internal or external **knowledge base. **With Zendesk's knowledge hub, you can streamline all your customer interactions and lessen the burden in your customer support team. The analytical dashboard on the platform also lets you make better decisions for your team and the customers. \n\n### 5. Guru\n\nImagine a platform where you can have a wiki, an intranet and an enterprise search - all rolled into one! Guru is an excellent platform where you can constantly update your company and product information and create a central, localised repository for all your documentation needs. The platform offers different types of knowledge hubs that you can use to store all your details. As one of the most appropriate **alternatives**, Guru is a powerful tool that can not only improve your employees' productivity but also enhance customer satisfaction. \n\n### 6. Bloomfire\n\nDo you want to accelerate your knowledge-sharing process? Choose Bloomfire as your software partner and simplify the way you communicate with your team and customers. If you are looking for a substitute for **RightAnswers**, Bloomfire is the right choice! The platform can centralise various kinds of documents such as procedures, training materials, policies, etc., and organise information in a single location but under meaningful categories. Intuitive, secured and a platform that supports democratisation of knowledge, Bloomfire can empower your organisation. \n\n### 7. Freshdesk\n\nMaintaining and keeping information well-documented can **unlock** new business opportunities and smoothen company operations. Freshdesk lets you create and promote your content using a super tool. A boon for your team of technical writers and support agents, Freshdesk lets you create and publish digestible chunks of content in multiple formats, such as videos, images, graphs, attached files, etc. You can also translate your article's **knowledge base **and reach a wider section of the audience by using the AI-powered translation feature. \n\n### 8. Confluence\n\nCustomers hate it when they cannot find prompt solutions to their frequently asked questions. But now, you can sort out this issue with the help of Confluence - one of the most preferred **alternatives** of **RightAnswers**. Confluence is a leading software suite that helps you to create new articles, provide relevant search results, curate and organise content and keep all your documents updated. The best part about this software is that it gives you customisable templates enabling you to personalise your knowledge space. \n\n### 9. Livepro\n\nPromoting increased customer satisfaction and reducing time and effort on your part, livepro is a management **solution **that comes with an AI-powered assisted search feature that helps you find your content easily from the central repository. Livepro saves a lot of company funds as it enhances agent efficiency and ensures guaranteed compliance management. Perhaps the greatest USP of the platform is that it can provide answers to the customers within the minimum time and through multiple integrated channels. \n\n### 10. Shelf\n\nKeeping your content authentic and regularly updated, Shelf provides an excellent infrastructure that includes the power of GenAI and helps you to share accurate answers every time. From continuously improving your answers to maintaining a secure** knowledge base**, Shelf fuels your content strategy and enables you to scale your organisation. With Shelf, you can improve your content quality, generate higher ROI and integrate effectively with other services and portals. \n\n## Final Thoughts\n\nAccording to a study by [the MRFR Database and Analyst Review,](https://www.marketresearchfuture.com/reports/knowledge-management-software-market-4193) the knowledge management software industry is expected to grow by 12.50% between 2022 and 2030. As your business continues to grow, you need to store more product-related information and create a rich **knowledge base**. Now that you have this list of the best **alternatives** to **RightAnswers**, you can apply your *wisdom, **select** the most appropriate software for your team and start the journey towards **unlocking** the secret to retaining your customers and expanding your business.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_OGDco2MiXWhhNeIMc/banner_39_eca44851-07d5-b27c-6068-b26fc0e76026.jpg", "summary": "An efficient knowledge base enhances customer satisfaction & simplifies operations. Learn about RightAnswers & ten software you can use as its alternatives.", "publish_date": "November 21, 2023", "categories": ["Product Documentation", "Rightanswers"], "status": 1, "path": "/blog/articles/top-10-alternatives-to-rightanswers-knowledge-base", "slug": "top-10-alternatives-to-rightanswers-knowledge-base", "previous": {"link": "../different-aspects-of-testing-documentation-advantages-types-and-best-practices", "title": "Different Aspects of Testing Documentation \u2013 Advantages, Types and Best Practices"}, "next": {"link": "../what-is-tacit-knowledge-an-overview", "title": "What Is Tacit Knowledge? An Overview!"}}, {"title": "Different Aspects of Testing Documentation \u2013 Advantages, Types and Best Practices", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Do you know that global IoT connections might achieve the milestone of 29.4 billion in 2030?\n\nAs per the [Global IoT Forecast Report, 2021-2030](https://transformainsights.com/research/reports/global-iot-forecast-report-2032) by Transforma Insights, the IoT market size is ready to grow and develop, gaining further revenues for the technological world.\n\nEnsuring high levels of software testing efficiency, testing documentation shares the objectives, processes and expected results of software testing. This document sheds light on the multiple benefits of testing documentation, including a special mention of some examples of testing documentation. As a bonus, this article also shares the best practices for testing documentation!\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_1UH7JeOUnUhqkHti3/image5.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_1UH7JeOUnUhqkHti3/image5.png)\n\n\n## What is Testing Documentation?\n\nSoftware testing is an everyday affair in the lives of product designers, testers and software engineers. Testing documentation refers to creating documents related to software testing. Such documents are produced when software products are developed and maintained. Technical writers write these documents using the best practices for testing documentation to record plans and progress of different phases of software testing.\n\nWhen it comes to testing process optimisation, test documentation helps teams create a comprehensive plan for software designing, test implementation and record keeping.\n\nWhen you maintain a testing document, you can write down the details of all your software testing plans, including the product owners and the team members. It helps you create the testing environment so that other teams or employees can reuse the information and use it as a reference for future cases.\n\nIf we look into the different examples of testing documentation, we can observe that these detailed reports share more insights about the testing processes. They also play an important role in keeping all the stakeholders updated about the testing progress. Documentation also enables testers to analyse the efficiency of the testing procedures which helps them to further optimise the testing practices.\n\nSeveral testing documentation platforms help users create documents related to the various testing phases. If you are looking for such a platform, use [Docsie](https://www.docsie.io/pricing/) as your trusted software partner and create documents in an easy, fun way!\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_2QAlE7tO9d0ePWDEX/image6.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_2QAlE7tO9d0ePWDEX/image6.png)\n\n\n## Benefits of testing documentation\n\nThe importance of test documentation lies in the number of advantages that it comes with. The examples of testing documentation showcase the pros of the entire documentation process. With documentation platforms like [Docsie](https://help.docsie.io/), you can create test documents effectively. Here is a snapshot of the chief benefits of test documentation:\n\nImproves user experience and provides detailed and accurate information on the product.\n\nEnhances collaboration and encourages all team members to work towards a common, shared goal.\n\nProvides a systematic approach to testing and acts as a resource material for software beginners.\n\nHelps to create a bug-free product within a stipulated time.\n\nAssists the QA team to gain knowledge about the required configuration for testing.\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_61Vmm2FsSScSByIse/image1.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_61Vmm2FsSScSByIse/image1.png)\n\n\n\n## Types of Testing Documentation\n\nIn today's world where we use software products for almost everything, creating quality assurance documentation is highly important. With proper documentation partners like [Docsie](https://app.docsie.io/login/#/), software companies can keep their stakeholders updated regarding the progress of their projects and help the end users understand the suitability of the product concerned. To fully understand the benefits of testing documentation, let us look into some real-world testing examples.\n\n### Test strategy:\n\nA high-level document, describes the testing technique, the tested module and multiple components, including test processes, test objectives, documentation formats, customer communications strategy, etc.\n\n### Test plan:\n\nGenerally prepared by the manager or test lead, this planning document has multiple components such as scope, risks, approaches, resources, defect tracking, assumption, etc.\n\n## Test case documentation:\n\nA descriptive document outlines the testing steps and includes detailed information regarding the preferred outcome and the actual test results.\n\n### Test scenario:\n\nThis provides insights into the different test scenarios of the application. It does not include the navigation steps or the input data but helps engineers understand the application's gradual flow.\n\n### Test data:\n\nTechnical writers generally create this document before test execution begins. Prepared in Excel manually, this document records data that is used when testing cases are implemented.\n\n### Bug report:\n\nThis records the defects in the software system and also provides solutions for how to debug the product. It is the go-to content for all sorts of issues - open, solved or work in progress.\n\n### Test policy:\n\nEvery software company follows certain principles and methods as its testing guidelines. This document sheds light on those and how they align with the overall testing goals of the company.\n\n### Test summary:\n\nThis provides detailed knowledge about the activities and the final test results. From test execution to the final deployment - it records information on all the testing phases.\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WE3E6bbchQBrQLE8Y/image4.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_WE3E6bbchQBrQLE8Y/image4.png)\n\n\n## What are the best practices for Testing Documentation?\n\nMerely drafting the content is not enough. Your end users should understand your documentation and have some key takeaways from the process. By following the best practices for testing documentation, you can create a customer-facing document and enhance the overall user experience.\n\nAreas\n\nImportance\n\nRegularly updated\n\nWhatever is not regularly updated is bound to lose its relevance and importance. Software products are dynamic. Keeping in line with that, make changes to your testing documentation so that it reflects the most recent alterations in the testing phases.\n\nVersion control\n\nAdhere to a system that helps you monitor the changes made to your documentation. Implement the version control feature to understand who has edited your documentation and when.\n\nUse a single source\n\nCreate and store your documentation in a single place so that your team members can easily access and use it. Use a single knowledge base as the source of truth to remove unnecessary time spent searching for the right information.\n\nProtect sensitive information\n\nThis is perhaps one of the most important software development best practices that include keeping your documentation private and allowing only a bunch of people to access and make changes to it. Ensure high levels of security and take extra care so that no unwanted teams or members can access valuable information about your product.\n\nTrain team members\n\nProvide complete training to your team members so that everyone understands the content and usage of your documentation process. Team up with the QA department and involve them in the documentation creation project.\n\nMaintain a style guide\n\nCreate and stick to a style guide to ensure tone consistency in the documentation process. When you follow a standardised set of guidelines, you can set the tone and frame a coherent tone for the entire length of your documents.\n\nHave standardised templates\n\nUse content templates to present your documentation professionally. From adding visuals to including examples and exercises, have a set format so that all your documents look consistent in their structure and format.\n\n\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_8qNmHqxKlNzMiF344/image2.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_8qNmHqxKlNzMiF344/image2.png)\n\n\n\n## Frequently Asked Questions\n\n### 1. What is testing documentation?\n\nIt is a piece of content that helps software testers, product designers and engineers note down all the processes and systems that happen during the software testing and development procedure. This documentation involves artefacts that assist the software testing team in planning the team's strategy, evaluating testing efforts and monitoring project requirements.\n\n### 2. What are the top benefits of testing documentation?\n\nIt removes ambiguities and provides clarity in the testing activities.\n\nIt offers a streamlined, systematic approach to the testing procedure and acts as a resource for training freshers in the testing process.\n\nIt breaks down the entire testing procedure and showcases each aspect of the software's journey from development to the final execution.\n\n### 3. How to follow the best practices for testing documentation?\n\nStart with having a clear objective and use a standardised format for documentation purposes. Be concise in your approach, add the pros and cons of the test scenarios and prioritise test cases. Make sure to keep your content up to date by reviewing it time and again. Implement version control and promote collaboration by all stakeholders.\n\n### 4. What is the documentation impact on software quality?\n\nWell-documented requirements provide clarity, reduce ambiguity and help engineers understand the existing codebase. It facilitates team collaboration and ensures knowledge transfer with successful user understanding.\n\n### 5. What information is usually conveyed in the examples of testing documentation?\n\nDocument testing generally includes business goals and KPIs, the technical environment of the testing, system characteristics and details of the business model.\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4hhrD8uf8FrH9lQ2X/image3.png](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4hhrD8uf8FrH9lQ2X/image3.png)\n\n\n## Final Thoughts\n\nAccording to [Global Markets Insights](https://www.gminsights.com/industry-analysis/software-testing-market), the current value of the software testing market size amounts to $45 billion. And this amount is likely to grow gradually from 2023 to 2032 at an impressive rate of 5%. As the world of technology continues to evolve, more software projects are being developed, leading to more software testing. Now that you have these testing documentation guidelines with you, you can better draft your documentation content, follow the best practices for testing documentation and unleash the benefits of testing documentation.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_E9huzHUdPx4vMtxpj/2761d2f9-c0dd-c27d-f383-680573d4f4fabanner_34.jpg", "summary": "This Blog sheds light on the multiple benefits of testing documentation, including a special mention of some examples of testing documentation. ", "publish_date": "November 16, 2023", "categories": ["AI", "Testing Documentation"], "status": 1, "path": "/blog/articles/different-aspects-of-testing-documentation-advantages-types-and-best-practices", "slug": "different-aspects-of-testing-documentation-advantages-types-and-best-practices", "previous": {"link": "../docsie-s-black-friday-deal", "title": "Docsie's Black Friday Deal"}, "next": {"link": "../top-10-alternatives-to-rightanswers-knowledge-base", "title": "Top 10 Alternatives to RightAnswers Knowledge Base"}}, {"title": "Docsie's Black Friday Deal", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "# Docsie - Empowering AI-Driven knowledge base platform\n\n### Big Savings this Black Friday: Get Up to 50% Off For 3 Years With Promo Code BLACKFRIDAY2023\n\nShhh... It's a secret! Docsie's Early Black Friday Sale is here: Get our powerful AI-Driven knowledge base platform at a jaw-dropping price to make your documentations better than ever!\n\nThe success of a product lies in how well it is documented and thought of. That's what [Docsie ](https://www.docsie.io/)caters to. It simplifies how your team manages product documentation. \n\nAt first glance, Docsie emerges as a collaborative tool for easier product documentation. But as you dig deeper, you understand it is more than that. Laced with knowledge portals and an online markdown editor, Docsie makes writing, editing, and publishing easier. \n\nNot only can you streamline documentation management for multiple products, but also it offers you various other benefits. You can publish interactive knowledge portals, gather actionable insights & feedback, and collaborate with different stakeholders to make the entire documentation process easier. \n\nIsn't it a fun and supportive way to make your documentation tasks more manageable? To know more about this deal check out the terms & conditions mentioned below:\n\n## Terms and Conditions\n\nDocsie's Black Friday Offer: Sign up for any of our plans and save up to 50% for 36 Months! Yes. you heard it Right. \n\n**Discount Eligibility**: This discount applies to signups and demo requests made between November 8, 2023, and December 10, 2023. Please note that the discount is exclusively available for annual subscription plans and does not apply to add-ons.\n\n**SaaS Subscription:** Only valid for our SaaS subscription.\n\n**Subscription Renewal:** After the agreed discount tenure, whether for an annual or multi-year plan, your subscription will automatically renew at the regular price.\n\n**Multi-Year Deal:** The multi-year deal extends the discount for up to 3 years, provided you make an upfront payment to avail of this offer.\n\n**Important Note:** To secure the multi-year deal, an upfront payment is necessary\n\nBe sure to take advantage of these terms and conditions to make the most of our Black Friday deal. Sign up now to unlock substantial savings on Docsie annual plans!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Wv53cjoKZYB5jte7k/93625a1a-2c03-ea9f-e55b-4239995543f1docsie_thanksgiving.png", "summary": "Big Savings this Black Friday: Get Up to 50% Off For 3 Years With Promo Code \u2018BLACKFRIDAY2023\u2019", "publish_date": "November 07, 2023", "categories": ["Black Friday Deals", ""], "status": 1, "path": "/blog/articles/docsie-s-black-friday-deal", "slug": "docsie-s-black-friday-deal", "previous": {"link": "../a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration", "title": "A to Z of Documentation Version Control and How it Improves Workplace Collaboration"}, "next": {"link": "../different-aspects-of-testing-documentation-advantages-types-and-best-practices", "title": "Different Aspects of Testing Documentation \u2013 Advantages, Types and Best Practices"}}, {"title": "A to Z of Documentation Version Control and How it Improves Workplace Collaboration", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Have you ever spent hours editing the wrong document version? I can feel your pain. \n\nDocumenting your content should be an easy process without any goof-ups. However, at times we face issues managing the documentation workflow. It not only kills your time but also hampers the collaboration in your team. You can repeal these mistakes by implementing documentation version control and change tracking. \n\nToday, global businesses operate from different corners of the world. Their workforce is distributed globally so the importance of team collaboration has multiplied manifold. Therefore, managing documents has become more important than ever to maintain efficiency and a steady workflow. Following documentation best practices can help you move a step closer to bringing more accuracy in the workplace. \n\nWith agile development, many companies are creating documentation software to enhance inter-team collaboration and help the organization move toward better efficiency. In this blog, we will help you understand the A to Z of documentation management and version control. So dig in to know everything about the basics of change tracking. \n\n## What is Version Control?\n\nVersion control gives you complete authority over a document. If a common document is being shared among multiple shareholders with editing rights, you can track the recent changes. It also allows you to recall specific versions according to your needs. It enhances documentation hygiene by making you follow documentation best practices. \n\n## Why is Version Control Needed in Documentation?\n\nVersion control in documentation helps you avoid confusion and saves time by giving you access to the latest version of the document. It improves team collaboration by improving the scope of communication among team members. As you have transparency on the doc version, you can easily track the changes made by each team member. This feature is especially beneficial for product managers, writers, and engineers working on the same product updates. Moreover, the collaboration tools give you an upper hand in identifying and resolving conflicts quickly. \n\nDocumentation tools like [Docsie come with team collaboration](https://site.docsie.io/documentation-collaboration-software) and project management functionality. You can manage your documents on the go with these kinds of collaboration tools. The centralized platform helps you create embeddable software documents that adapt according to the preferences, languages, and locations of your customers. \n\n|CTA: Adopt documentation best practices with Docsie!|\n|-|\n## Benefits of Document Sharing\n\nImagine yourself to be a product manager working closely with content writers. You and your team are trying to market the right features and make your customers understand your new offerings. Your team and the writers are using the same document to list down the features but the document does not have the option to check version history. In the absence of this feature, you and the writers may work on different versions of the same document. Think of how much time and effort you will lose in such a scenario. \n\nHaving documentation management software and following documentation best practices can help you avoid such problems. Here are a few benefits of using collaboration tools like Docsie. \n\n### Accurate and reliable information\n\nData integrity is the top priority for organizations all over the world. Every organization wants the information that is passed among departments to be accurate and up-to-date. Therefore, the feature of viewing document history becomes important as it allows stakeholders to make changes and update everyone with relevant information. It also secures the everyday documentation process. Through change tracking, you can control accidental edits, improve accuracy, and ensure the reliability of the documents. \n\n### Low chances of error\n\nIn a recent [report published by M-Files](https://www.m-files.com/infographic-18-startling-information-management-statistics-3/), it was concluded that 46% of respondents mentioned that it is time-consuming and challenging to findthe documents they need. Without document history tracking, you may make edits on the wrong documents and circulate the same in your organization. This may put your company at risk. Having collaboration tools that allow you to edit the latest version when document sharing reduces the chances of errors. It controls the chances of errors during content creation and brings every stakeholder on the same page before they want to send the document out to the public. Moreover, these tools help you follow the documentation best practices correctly. \n\n### Tracking history\n\nChange tracking in the documents is necessary when managing multiple versions of the documents. Using document history, you can see who is contributing what to the projects. Moreover, when the documents are shared with the internal and external teams, you can see the changes made by writers, product managers, third-party contractors, and other stakeholders. It reduces errors and gives you control to make the necessary changes without any disruption. \n\n### Document access control\n\nHistory tracking during document sharing also improves safety standards. It ensures that the workflow processes comply with the safety instructions followed in your specific industry of operation. As the risk of cybersecurity threats has increased, protecting sensitive information is a prerequisite for organizations across the globe. Using documents with version control can help organizations uptight their security by adding user authentication, password encryption, and access control. \n\n### Better workflows\n\nHistory tracking in documents helps in improving the workflows, therefore adding more to organizational efficiency and productivity. It makes it easier for different talent pools to collaborate and contribute to the same project. They can make inputs, review changes, and merge conflicts and confusions. You can also save time by avoiding the issues related to finding the right document version or rewriting an older version. \n\n### Compliance and regulatory benefits\n\nYou need to file the right documents for internal auditing and compliance & regulatory benefits. Version history tracking gives you the control to edit the right document and record the changes made over time. The documentation platform made through agile development takes care of data sensitivity, storage, and compliance. \n\n### Disaster recovery \n\nWhen working on computers and laptops, you might accidentally delete important files. Document sharing ensures that the files are not lost and can be restored with the updated version. It merges conflicts relating to data storage and security. \n\nDocument sharing and history tracking help you send reliable information across the organization. You can merge conflicts, reduce errors, and maintain exact file records in a jiffy with these collaboration tools. Moreover, tracking the project progress and judging the accountability of each person becomes hassle-free with documentation software. \n\n## How Does Docie Help in Improving Collaboration with Documentation Management?\n\n[Docsie ](https://site.docsie.io/documentation-collaboration-software)[documentation management](https://site.docsie.io/documentation-collaboration-software) helps you manage multiple documents with ease through its advanced features. The built-in notes, memos, reminders, chats, and task features improve team collaboration. Moreover, this document-sharing software also comes with project management functionality. With documentation collaboration for internal and external teams and the option of importing & exporting documents, you can manage, edit, and store documents on the fly. \n\n|CTA: Connect with our team for a demo!|\n|-|\n## Key Takeaways\n\nDocsie helps you manage documentation workflows for your entire workforce. Whether you are operating from a city or have offices around the globe, you can improve team collaboration and merge conflicts with document documentation management. \n\nDocsie helps you manage multiple document versions, track document history, and create embeddable software documents that adapt to your customer\u00e2\u20ac\u2122s language, location, and preferences. \n\nWith ghost AI translation, you can easily localize your content according to the geographies and preferences of your customers. You can connect with global teams hassle-free with Docsie. \n\nKeeping track of every document and storing them in the right place might be tedious. With Docsie documentation management, you can easily store documents on a cloud platform. \n\n|CTA: Connect with our team for a demo!|\n|-|\n## Conclusion\n\nDocument history tracking software improves productivity, adds a security layer, boosts efficiency and grows overall capabilities with version access and control. It also helps the team improve communication, reduce friction, and merge conflicts. The software developed through agile development promotes flexibility when creating and maintaining documentation workflows. \n\n**Frequently Asked Questions**\n\n**Can Docsie document sharing handle multiple version histories?**\n\nDocsie helps you manage multiple document history. You can easily track who made the recent changes and what is the latest version of the same document. The software helps you avoid confusion and merge conflicts by improving transparency and productivity among team members. \n\n**Can large-scale companies get the benefits from the collaboration tools available on Docsie?**\n\nThe collaboration tools on Docsie improve teamwork between internal and external teams. It offers multiple versions, languages, and AI translation to make your content more localized and reach out to a bigger audience. Moreover, it is suited to fulfil the needs of large global companies as well as SMEs. \n\n**Can Docsie document sharing improve the workflow for remote teams?**\n\nDocsie is best suited for companies having a global workforce. It operates well for companies operating on fully remote and hybrid setups. The built-in chat, tasks, and memos features bring improvements in the work and enhance efficiency. \n\n**Why is change tracking in the documents necessary? **\n\nChange tracking in the documents is necessary because it keeps you updated on the latest developments. When working with multiple shareholders, you can easily see who made the recent changes and how they have contributed to the success of the entire project. \n\n**What is agile development in documentation?**\n\nAgile development in documentation is a way of creating and maintaining documentation that works on the principle of agile software development. The focus of software developed through agile development is to bring more flexibility and collaboration in the workplace. \n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_JZfTaBdbV6eFIrGgG/b0d79ea9-0300-9369-6c3b-f1f5d0783faabanner_33.jpg", "summary": "In this blog, we will help you understand the A to Z of documentation management and version control. So dig in to know everything about the basics of change tracking. ", "publish_date": "November 06, 2023", "categories": ["AI", "Documentation Portals", "Documentation Version Control "], "status": 1, "path": "/blog/articles/a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration", "slug": "a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration", "previous": {"link": "../8-best-it-documentation-tool-recommendations-for-devops-in-2023", "title": "8 Best IT Documentation Tool Recommendations for DevOps in 2023"}, "next": {"link": "../docsie-s-black-friday-deal", "title": "Docsie's Black Friday Deal"}}, {"title": "10 Ways to Master Prompt Engineering for Technical Writers", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Do you know that more than[ ](https://www.notta.ai/en/blog/chatgpt-statistics#:~:text=Key%20ChatGPT%20Statistics,-If%20you're&text=ChatGPT%20currently%20has%20100%2B%20million,GPT%2D4%20from%20March%202023.)[100 billion users](https://www.notta.ai/en/blog/chatgpt-statistics#:~:text=Key%20ChatGPT%20Statistics,-If%20you're&text=ChatGPT%20currently%20has%20100%2B%20million,GPT%2D4%20from%20March%202023.) are currently using ChatGPT? From advertising to entertainment, education to human resources\u00e2\u20ac\u201dvarious industries are making the most of prompt engineering to elicit the most appropriate responses from the language models. While writing on various content-heavy topics, technical writers have a tough time making their articles relatable and digestible. In this article, we will discuss how you can use AI in technical documentation. As a bonus, you will also get a sneak peek of technical writing with Docsie!\n\n## What is Prompt Engineering?\n\n|Prompt Engineering at A Glance|\n|-|The definition|\n|At its core, prompt engineering refers to the art (and science!) of developing and crafting prompts which we can use to receive our desired outputs from language models like ChatGPT and GPT-4. While some of us might have good questioning skills up our sleeves, technical writers need to know the ins and outs of prompt engineering so that they can create better commands, ask more insightful questions and give better instructions to AI systems. |\n|The principles|\n|Currently, the use of AI in the technical documentation creation process is going through a series of developments. However, we should understand that all prompt creation depends on two chief principles - clarity and specificity. We can receive our desired responses from the language-trained AI models only when our prompts are well-engineered, specific and have zero ambiguity.|\n|The purpose|\n|The benefits of prompt engineering are limitless as it involves text-to-text as well as text-to-image and text-to-sound models. Prompt engineers and technical writers create AI prompts, analyse the outputs and further refine them, abiding by the compliance and regulatory issues as well as catering to the needs of social contexts.|\n \n\n## What are the benefits of Prompt Engineering?\n\nWhen it comes to using AI in technical documentation, tools like[ ](https://www.docsie.io/collaboration_software/)[Docsie](https://www.docsie.io/collaboration_software/) can be your ultimate saviour. However, knowing the basics of prompt engineering also helps technical writers share information with a user-focused approach containing less jargon.\n\n \n\nAs the language models for technical writers continue to grow and develop consistently, artificial intelligence will play a significant role in crafting human-friendly, easy-to-understand prompts.\n\n \n\nHere are the top benefits of prompt engineering:\n\n \n\n\u00e2\u2014 It enhances user experience, reduces ambiguity and confusion and delivers quick resolutions independently.\n\n\u00e2\u2014 It fine-tunes the prompts, optimises them and brings down user frustration.\n\n\u00e2\u2014 When writers master prompt engineering, they are better able to leverage its power. From streamlining business operations to powering virtual assistants, writers can explore limitless options.\n\n\u00e2\u2014 Maintaining a consistent style, tone and voice really gets easy and it saves time and resources for organisations and agencies.\n\n\u00e2\u2014 Through AI translations, effective prompts can be translated to suit varying cultural contexts and global audiences.\n\n## How can Technical Writers Excel in Prompt Engineering?\n\nAI is an ever-expanding space. So, to keep up with the growing demands of using AI in technical documentation, writers need to understand how to guide the systems to get relevant content. Before diving into technical writing with Docsie, technical writers should know how to create the perfect prompts for AI systems.\n\n \n\nTo explore the multiple benefits of prompt engineering, writers should develop technical skills or brush up on their existing ones so that they can create a wide variety of technical documents.\n\n \n\nHere are 10 tips on how to become an expert in prompt engineering and explore the world of technical writing with AI:\n\n### 1. Understanding users\n\nWhether you are a marketer or a content creator, we all know how important it is to know the query of our target audience. Understanding the needs of your end customers is the key to crafting effective prompts. Gathering knowledge on several factors such as age, gender, location, preferences, etc., can help you to create a user persona. And based on this persona of the ideal user, you can customise and refine your prompts.\n\n### 2. Personalisation and context\n\nA Large Language Model needs to know the context of your prompt. So, by entering a little bit of background knowledge into the system, you can train the LLM to give you the desired output. When creating technical writing with Docsie, the platform lets you deploy LLM chatbots for immediate and assured assistance and query resolutions. For example, you can ask the AI system to explain how magnets work by adding the context that it needs to be appropriate for 6th-grade students.\n\n### 3. Knowing the art of brevity\n\nLearning the benefits of prompt engineering is as important as understanding how to convey information concisely through your content pieces. Address the topic at hand and write to the point content so that readers can gain a clear message from your words. Break down complex technical information and write in a relatable, user-friendly tone. Keep in mind that you are writing for humans. So, keep your readers engaged and write in a language they can understand easily.\n\n### 4. Knowledge of machine learning\n\nWhen you are working as a technical writer for a company or an agency, knowing a thing or two about machine learning can help you a great deal and put you much ahead of your competitors. With machine learning, you can analyse the user behaviour data of the past and then make changes to your prompts based on that. You can create finer prompts for a better user experience and enhance the quality of the output.\n\n### 5. Illustrate with examples\n\nReferences and analogies work best where definitions fail. So, cite examples and use similies and analogies in your articles to make it easier for the broader audience (without technical knowledge) to understand. When you are exploring technical writing with Docsie, write in the everyday language and convey your message with simplicity and authenticity.\n\n### 6. A unique writing style\n\nAs you continue to integrate AI in technical documentation, sometimes your technical content might become dry and too stiff to read. With a unique writing style, you can craft better prompts and eventually make your content more engaging and comprehensive for a wide range of audiences. Avoid using highly technical words and phrases and use layman's terms to reach a broader audience who might not know the technical terminology.\n\n### 7. Technical expertise\n\nIf you wish to reap the fullest benefits of prompt engineering, try and gain a strong hold on the common programming languages. While coding experience is not mandatory, gathering information about the most used programming languages will help you customise your interactions with different AI models. You will be able to give finer prompts, automate repetitive, mundane tasks and implement security measures.\n\n### 8. Structure your prompt\n\nAll effective prompts have one thing in common. They have a good flow with an introduction, detailed sections and a proper outro. Suppose you need to give a prompt to your AI system to craft a job description for a vacancy. The intro will consist of the role introduction and the responsibilities, the body will contain instructions on what kind of tone is required along with guidelines on the length of sentences and the final outro will summarise the main task in a few words.\n\n### 9. Research\n\nDig deeper into technical concepts and broaden the horizon of your knowledge by reading articles, manuals and getting to know industry-specific terminology. So, to fully unleash the benefits of prompt engineering, you need to research deeper, understand technical concepts and then break them down into smaller, digestible chunks for your users to read and understand.\n\n### 10. Stay updated\n\nIn your journey of technical writing with Docsie, the platform will undoubtedly give you all the tools to create detailed documentation - all under the same roof. But you need to stay updated on the recent industry happenings, read technical news and attend industry events to find inside stories and get content for your next article.\n\n \n\n**[Docsie](https://www.docsie.io/pricing/) - your digital document assistant!**\n\n** **\n\n** **\n\nIf you are a newbie in the world of technical writing,[ ](https://help.docsie.io/)[Docsie](https://help.docsie.io/) is your perfect partner! Infusing the power of AI in technical documentation, **Docsie** is the one-stop shop that lets you create, edit, manage and share your documents with your teammates, maintaining complete privacy and security. Technical writing with Docsie is simple, organised and stress-free. While the strong LLM forms the backbone of the platform, you can also create your own knowledge management with Docsie and simplify the way your team accesses the internal knowledge base. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Nq7S4E71oXOk5ZQL7/image1.png)\n\n \n\n## Final Thoughts\n\nAccording to NASSCOM, India will witness an[ ](https://www.linkedin.com/pulse/unleashing-power-words-journey-technical-writers-india-kranthi-kumar/)[11% surge](https://www.linkedin.com/pulse/unleashing-power-words-journey-technical-writers-india-kranthi-kumar/) in demand for highly qualified and expert technical writers from 2022 to 2030. So, if you are an aspiring or a seasoned technical writer, now is the best time to upskill yourself in prompt engineering** **and explore wonderful opportunities in the job sector. Using the rich knowledge management with Docsie,** **you can have a standardised, customised and collaborative platform for all your documentation storage.\n\nFor getting all your document-related needs fulfilled, visit [Docsie ](https://app.docsie.io/login/#/)today and leverage the power of AI in technical documentation.\n\n## Frequently Asked Questions\n\n### 1. What is prompt engineering in the context of technical writing?\n\nPrompt engineering refers to the art and science of creating or feeding accurate prompts to software or products so that writers can customise or personalise the responses drawn from the AI systems.\n\n### 2. Why is it important for writers?\n\nHaving a thorough understanding of prompt engineering helps writers design effective prompts, convey information efficiently, maintain consistency and ensure product success.\n\n### 3. How to use AI in technical documentation?\n\nApart from retrieving relevant information, artificial intelligence can also help in generating user-centric content, analysing consumer behaviours and patterns, automating documentation workflows, etc.\n\n### 4. Can I learn technical writing with AI?\n\nUnderstanding the basics and handling AI tools can go a long way to creating a career in technical writing. With AI, you can learn about language models, NLP, chatbots and virtual assistants as well.\n\n### 5. How to use language models for technical writers?\n\nLanguage models can help writers in different ways. From content generation to translation, automation to personalisation, language models assist in enhancing content quality.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_rKF4eYYbOjtbKdWts/225c2411-7ae2-4052-d0e1-45c5cd0afa8abanner_31.jpg", "summary": "In this article, we will discuss how you can use AI in technical documentation. As a bonus, you will also get a sneak peek of technical writing with Docsie!", "publish_date": "October 30, 2023", "categories": ["AI", "Prompt Engineering"], "status": 1, "path": "/blog/articles/10-ways-to-master-prompt-engineering-for-technical-writers", "slug": "10-ways-to-master-prompt-engineering-for-technical-writers", "previous": {"link": "../why-is-there-a-need-for-customization-in-documentation", "title": "Why is there a need for customization in documentation?"}, "next": {"link": "../8-best-it-documentation-tool-recommendations-for-devops-in-2023", "title": "8 Best IT Documentation Tool Recommendations for DevOps in 2023"}}, {"title": "Why is there a need for customization in documentation?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Launching your product in the market takes immense effort, not only from your end but from your team's end as well. They have to go back and forth, collaborate with different stakeholders, take care of all requirements, and improve interdepartmental collaboration. Product managers, back-end & front-end developers, and other tech team members sit together to brainstorm before launching any new releases. Going through this process means preparing multiple docs. How hectic is that for your team?\n\nIn times like these, having a platform that offers content customization, flexibility, and knowledge management features becomes a necessity. You get the shield you need while planning, tracking, communicating, and evaluating your project. \n\n## Why is there a need for customization in documentation?\n\nEvery project has its magnitude and importance. The size, complexity, scope, and risks related to a project decide how you need to adjust customization in documentation. Maintaining a knowledge base and adjusting a project's requirements with content customization tools play a pivotal role in helping you save time, avoid confusion, and align your team better. \n\nBut how will you know if you need a customization tool for better project flow? Do you need to go through a certain set of procedures? Well, read on the next section to understand how to assess your need for project documentation. \n\n## How to assess project documentation needs?\n\nThe golden rule of business is to not hop onto anything without measuring the pros and cons of your decision. But let's keep the need for content customization away from this golden rule. \n\nTo assess the need for project customization tools, you must consider the objectives, requirements, and expectations of your project documentation from different angles. To get clarity, you must ask questions relating to:\n\nThe scope of project documentation\n\nAudiences and users\n\nUses of the product\n\nProduct-related standards and guidelines\n\nAsking these questions will give you a clear picture on what platform to choose and what features to look for when planning to implement documentation tools. \n\n## How to identify the best match for a content customization tool?\n\nIn the last report published by [M-File on Intelligent Information Management](https://www.m-files.com/infographic-18-startling-information-management-statistics-3/), they found that having an inefficient content customization tool can lead to workflow challenges. 65% of respondents in that survey mentioned they face challenges in reviewing, approving, and signing documents in the absence of a proper tool for knowledge base and content customization. \n\nIt makes finding the right tool even more necessary. But how will you find that perfect match? Here are a few points to consider when looking for tools offering customization in documentation. \n\n### Identify a suitable mode of operation\n\nEnterprise documentation has two modes: an on-site enterprise document management system and a cloud-based document management system. On-site DMS allows companies to access data from their own server but to use this tool, you must be present in the office's campus. However, cloud-based DMS tools offer greater flexibility to the remote workforce as they can get access to the data from anywhere. \n\n### Consider the cost factor\n\nCost is a deciding factor here. If you are going for an on-site DMS, expect to shell out large upfront costs to make team collaboration easier. However, if you are planning for a cloud-based system, you can expect the entire setup to be done in half the cost of on-site DMS. \n\n### Look for data security\n\nData security is a no-brainer. Your documents must be hacked-proof without even asking for it. In the case of on-site DMS, you have more control over security while the ownership of security lies on the shoulders of your service provider in the case of cloud-based DMS. \n\n### Option for backing up files\n\nIn the case of on-site DMS, the data files need to be backed up frequently as there is no automatic backup option. Therefore, the chances of data loss are higher. In the cloud-based system, the backup happens on its own. So you don't have to worry about data loss in case of unfortunate events. \n\n## 5 features to look for in documentation software\n\nCreating a collaborative team space becomes easy when you have the right tools with you. Here is a list of features that you must look for when selecting the right documentation tools for your organisation. \n\n### 1. Document Sharing\n\nWhen working with multiple stakeholders, you have to keep everyone on the same page. One of the ways to keep everyone involved in a project is by taking their opinions and making changes to the product in accordance with the valuable inputs received. A documentation content management platform should give the flexibility of sharing data in-house with clients and stakeholders. \n\n### 2. Security\n\nSecurity should be the top priority when selecting documentation software suitable for your organization. Your preferred choice should have the latest security tools and software to ensure that only authorized people have access to data. \n\n### 3. Editing options\n\nFinding the right document should not be a struggle for your team. 83% of employees lose their precious time[ recreating documents that already exist](https://www.m-files.com/infographic-18-startling-information-management-statistics-3/). Therefore, the DMS should have the option of showing the updated version of the document first. Moreover, people with editing access to the doc must be able to make changes to it directly. \n\n### 4. Document classification\n\nDocument classification and labeling errors make it difficult for employees to find the right document on time. A good DMS must have the feature to create metadata automatically for docs once they are prepared by the team. This will free the team from the responsibility of creating names for the files, thus reducing manual errors and saving time. \n\n### 5. Keyword Search\n\nThe right documentation software should give the flexibility to the team to search for relevant documents using keywords. It should display relevant results on the screen to facilitate quicker doc search. \n\nHaving these five incredible features in a documentation tool offers platform flexibility and helps your team save time in finding and editing the right documents. These features also help your organization enhance its planning, collaboration, evaluation, and knowledge management while handling different projects. \n\n## Making the right choice with Docsie\n\n![Making the right choice with Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_A4yhftSs6UNyKmj7S/image1.png)\n\nDocsie offers an enterprise documentation facility to help your team collaborate easily without wasting much time. It is a one-stop solution that reduces your dependency on multiple tools. Tailor-made to serve all requirements of enterprise documentation, Docsie has incredible features that are listed below. \n\n### Enterprise-ready documentation\n\nWhen you don't have to move from one platform to another, you can focus more on completing the task without hiccups. The[ centralized platform](https://site.docsie.io/enterprise-documentation) eases documentation workflows for the team and helps them improve their efficiency. You can import your existing documents & knowledge bases, align knowledge management, and design a custom portal without much effort. Docsie's exceptional customer service team ensures that you understand our basic and advanced features completely before proceeding further. \n\n|CTA: Upgrade your document customization with Docsie|\n|-|### Seamless collaboration with a global workforce\n\nYou can collaborate with your remote employees, contractors, freelancers, and specialists with the new-age user roles and access control. With this Docsie feature, you can easily control who can view, edit, and publish the documents. In case you want to suggest any changes, do it by adding comments with our built-in chat feature or assigning tasks and due dates to the team members. \n\n### Interactive knowledge portals\n\nLetting others know the ins and outs of your product is important to make a wise decision. With Docsie, you can create interactive knowledge portals, help sites, FAQs, knowledge bases, and self-service pages to provide the right information. You can take the benefits of knowledge base customization to publish content that relates to your customer roles and dynamics. \n\n### Customised documentation hubs\n\nYou can choose how you want to host your documentation hubs. We give you the option to choose from public or private cloud and on-premise DMS. With the customised documentation hubs, you can perform knowledge management, data transfer, and enable high-end security with ease. \n\n### Insights and feedbacks\n\nYou can see how the project is being undertaken, the progress status, and team collaboration with actionable insights and feedback. Making changes to the documents and taking the best inputs has become easier with Docsie's ability to do customization in documentation. \n\nTailor-made features ensure that an organization's need for documentation gets resolved on time and the team's efficiency improves. Docsie's knowledge management, content personalization, and feedback features give you the best outcome when managing multiple projects.\n\n## Key Takeaways\n\nDocsie helps you secure your sensitive documents and the entire knowledge portal with encrypted passwords\n\nDocsie provides both cloud-based and on-site document management system to store your critical files safely\n\nDocsie allows you to share documents with freelancers and contractors by letting you add temporary passwords\n\nDocsie gives you full customization support for your knowledge portal, knowledge base, and help sites\n\n## Conclusion\n\nWhen working with multiple stakeholders on different projects, you need a tool that takes care of collaboration, helps in knowledge management, offers customization in documentation, simplifies workflows, and provides premium security features to streamline your project. A platform that eases document editing, sharing, and classification makes it easier for your product managers, freelancers, and tech teams to collaborate extensively without any roadblocks. [Docsie ](https://www.docsie.io/)is the one-stop shop you need to keep all docs in a central platform, thus saving time and simplifying workflows for your teams. Connect with our team to adopt an intelligent enterprise documentation platform. \n\n## Frequently Asked Questions\n\n**1. Can a freelancer or contractor collaborate with internal teams using Docsie?**\n\nFreelancers and third-party contractors can easily collaborate with the internal teams using Docsie. Product managers, writers, freelancers, and software developers can edit the documents as and when needed. However, required access is needed before making any changes to the files. \n\n**2. What security features are available on Docsie to protect high-priority documents?**\n\nYou get JWT token authentication, IAM RBAC, and password protection to store sensitive data. \n\n**3. Does Docsie provide custom portals?**\n\nYou get a custom portal with SSL encryption to make your documents more secure.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_d0HffJKAHrZ034yqz/f91ba473-6273-f9ef-43b3-2b0dd9e5d8d0banner_30.jpg", "summary": "Discover why customizing documentation is crucial for project efficiency and team alignment. Choose Docsie for seamless collaboration and knowledge management.", "publish_date": "October 25, 2023", "categories": ["AI", "Documentation Portals", "Technical Writing", "Documentation"], "status": 1, "path": "/blog/articles/why-is-there-a-need-for-customization-in-documentation", "slug": "why-is-there-a-need-for-customization-in-documentation", "previous": {"link": "../simplifying-documentation-with-docsie-s-llm-solutions", "title": "Simplifying Documentation with Docsie's LLM Solutions"}, "next": {"link": "../10-ways-to-master-prompt-engineering-for-technical-writers", "title": "10 Ways to Master Prompt Engineering for Technical Writers"}}, {"title": "Simplifying Documentation with Docsie's LLM Solutions", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Did you know that the[ global document management system industry](https://www.fortunebusinessinsights.com/document-management-system-market-106615) is expected to grow at a startling 17.2% CAGR from US$ 6.23 billion in 2023 to US$ 18.97 billion by 2030? This demonstrates how important it is to have a complete solution to simplify business documentation. However, businesses often face a myriad of issues when it comes to maintaining, updating, and providing product documentation that matches their customers' and users' ever-changing demands. It's a typical problem for many businesses as discussed in the preceding article, but there's a strong solution on the horizon: Docsie's Knowledge Management and Large Language Models (LLM).\n\n![Docsie's Knowledge Management and Large Language Models (LLM).](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_EMBUHXfsEYPK4mma4/image4.png)\n\nThis blog delves into how Docsie's LLM solutions can improve your product documentation procedures. Docsie, a complete platform built to meet all of your business documentation requirements, is here to help you manage and distribute product documentation more efficiently. It does this with the assistance of its cutting-edge LLM technology. \n\n## How Does Docsie Overcome Product Documentation Difficulties? \n\nDid you know[ that ](https://www.oracle.com/corporate/pressrelease/jeanne-bliss-customer-experience-073019.html)[82%](https://www.oracle.com/corporate/pressrelease/jeanne-bliss-customer-experience-073019.html) of customers say that clear and helpful product documentation is necessary for them when making a purchase? Before we show you how Docsie can help, let's look at some common challenges discussed in the previous blog of Docsie LLM, that the organizations face with product documentation.\n\n\n|Issue|Description|\n|-|-|\n|1. API Documentation Upkeep|It is difficult to keep API documentation up to date.|\n|2. Upkeep and Approvals|Updates are being delayed owing to extensive approval procedures.|\n|3. Workflow Release|There is no defined procedure for distributing updated documentation.|\n|4. Delivery to Multiple Clients|Customizing documentation for worldwide clientele is a difficult process.|\n|5. White Labeling Requirements|Difficulty in branding unique client documentation portals.|\n|6. The Effects of Poor Documentation|Inadequate documentation increases support calls and causes misconceptions.|\n|7. Updates from the Original Source|Manually updating API documentation takes time.|\n|8. Documentation Alternative|When compared to in-app help, traditional documentation has limitations.|\n|9. The absence of the LLM Chatbot|The lack of a chatbot for real-time troubleshooting makes user assistance difficult.|\n|10. Issues with Localization|The work of translating and localizing material for worldwide markets is difficult.|\n|11. Standard Operating Procedures, Compliance, and Audits|Internal and external audits pose challenges in terms of updating and guaranteeing compliance.|\n### 1. API Documentation Maintenance\n\n![API Documentation Maintenance](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_jBoYKvUJc4jNm8vOI/image1.png)\n\nKeeping API documentation up-to-date in the face of frequent changes is a demanding task. [Docsie's LLM ](https://www.docsie.io/blog/articles/docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service/)helps automate this process, ensuring that your documentation reflects the most current information effortlessly.\n\n### 2. Maintenance & Approvals\n\nDelayed documentation updates due to lengthy approval processes can be bottlenecks. Docsie simplifies workflows, making approvals a breeze and facilitating faster documentation updates.\n\n### 3. Release Workflow\n\nA precise method for releasing new or updated product documentation can lead to clarity. Docsie provides a standardized release flow, ensuring that the right information reaches your audience at the right time.\n\n### 4. Multi-Client Delivery\n\nTailoring documentation for different global clients can be cumbersome. With Docsie's segmentation capabilities, you can deliver documentation tailored to each client's needs.\n\n### 5. White Labeling Needs\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ywlLt3h9ND5GwNAMB/image3.png)\n\nBranding documentation portals for specific clients often present difficulties. Docsie offers a white-labeling solution, allowing you to retain your design while meeting client-specific requirements.\n\n### 6. Impact of Poor Documentation\n\nInadequate documentation can result in increased support calls and customer misunderstandings. Docsie ensures your documentation is rich, clear, and interactive, reducing support queries significantly.\n\n### 7. Direct Source Updates\n\nThe need for manual updates of API documentation from its source can be time-consuming. Docsie integrates directly with your API source, ensuring real-time updates without manual intervention.\n\n### 8. Alternative to Documentation\n\nTraditional documentation has its limitations, especially when compared to in-app guidance. Docsie's LLM-powered chatbot provides real-time troubleshooting, enhancing user experience.\n\n### 9. LLM Chatbot Absence\n\nThe lack of a chatbot for real-time troubleshooting can hinder user support. Docsie's AI-powered chatbot is at your service, guiding users through common troubleshooting steps during peak transaction periods.\n\n### 10. Localization Issues\n\n![Localization Issues\n](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_92AkM3UbKGNjEtjuT/image5.png)\n\n[74%](https://www.digitalhumans.com/blog/three-reasons-to-offer-multilingual-customer) of customers are more likely to make repeat purchases if customer care is provided in their native tongue. Translating and localizing documentation for global markets can be a complex task. Docsie offers solutions for omni-lingual support and translation.\n\n### 11. SOPs, Compliance, and Audits\n\nMaintaining and updating [SOPs](https://www.docsie.io/blog/articles/creating-effective-sop-guidelines-examples-templates/) and ensuring compliance for internal and external audits can be challenging. In fact, SOPs can reduce the [risk of errors significantly](https://helpjuice.com/blog/standard-operating-procedure). Docsie simplifies this process, aligning documentation with your schedule and approval process.\n\n## Docsie's LLM-Powered Solutions\n\n![Docsie's LLM-Powered Solutions](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_z0IlL2EmucOQpsMD2/image2.png)\n\nNow that we've explored the pain points let's turn our attention to the solutions that Docsie brings to the table:\n\n### 1. Deploy LLM Chatbot\n\n[80% ](https://uberall.com/en-us/company/press-releases/study-80-of-consumers-report-chatbot-experiences-as-positive-yet-nearly-60-still-lack-strong-enthusiasm-for-the-technology-according-to-new-uberall-study)of customers say they would use a chatbot for product support if available. Docsie introduced a Payment Troubleshooting Chatbot, a valuable AI assistant designed to guide users through common troubleshooting steps swiftly. This chatbot becomes essential during high-transaction periods, ensuring user issues are resolved efficiently.\n\n### 2. Interactive In-App Guidance\n\nRecognizing that in-app guidance can enhance user experience, Docsie provides intuitive in-app guides for end-users and merchants to navigate systems efficiently, particularly when dealing with Ingenico's widely used POS solutions.\n\n### 3. White Labeling and Multi-Client Delivery\n\nDocsie offers Ingenico a tailored white-labeling solution for partners and clients, allowing them to brand portals while retaining Ingenico's design. The platform also ensures segmented documentation delivery for Ingenico's diverse clientele.\n\n### 4. Automated API Documentation\n\nDocsie seamlessly connects with Ingenico's development environment, ensuring that all API changes are instantly reflected in the documentation. This automation saves time and ensures real-time updates.\n\n## Wrapping Up\n\nIn conclusion, Docsie's Knowledge Management and LLM Solutions answer the pain points faced by enterprises when it comes to product documentation. Docsie enables organizations to produce clear, up-to-date, and efficient client documentation by automating and optimizing the documentation process, minimizing support inquiries, and improving overall user experience. Docsie is a one-stop shop for all business documentation requirements, including the LLM chatbot, interactive in-app help, white labeling, and automated API documentation.\n\nReady to experience Docsie's LLM solutions firsthand? [Book a demo with Docsie](https://www.docsie.io/) today and transform your product documentation processes.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_yPI8oJg2dqs0Ai4Ne/d0c9cb85-53ac-53c0-ee44-9dead0dfd298whatsapp_image_2023_10_13_at_30123_pm.jpg", "summary": "This blog delves into how Docsie\u2019s LLM solutions can improve your product documentation procedures. ", "publish_date": "October 16, 2023", "categories": ["Product Documentation", "Technical Writing", "LLM Solutions", "Docsie's LLM Solutions "], "status": 1, "path": "/blog/articles/simplifying-documentation-with-docsie-s-llm-solutions", "slug": "simplifying-documentation-with-docsie-s-llm-solutions", "previous": {"link": "../navigating-knowledge-management-challenges-with-docsie-s-llm-solutions", "title": "Navigating Knowledge Management Challenges with Docsie's LLM Solutions "}, "next": {"link": "../why-is-there-a-need-for-customization-in-documentation", "title": "Why is there a need for customization in documentation?"}}, {"title": "Navigating Knowledge Management Challenges with Docsie's LLM Solutions ", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "It's more important than ever to find ways to make corporate documentation and **knowledge management** more efficient and streamlined in today's fast-paced business world. Still, far too often, businesses get lost in a sea of different tools, fighting to keep things in order amid the paperwork chaos and **product documentation problems**. This issue can make your operations less productive, stop new ideas from coming up, and even weaken them from the inside.\n\nIn this important context, **Docsie's LLM** (Large Language Model) stands out as a game-changing powerhouse ready to change how stores provide customer service. Docsie's LLM has unmatched abilities thanks to its training on large datasets. It can provide role-specific information, ease **product documentation,** guarantee dynamic reaction times, provide multilingual support, and strengthen data security strongly. \n\nAs we dive into the transformative world of retail customer service, **learn** more about this revolutionary LLM model easing **knowledge management** processes. Docsie's LLM stands out like a beacon, changing how companies interact with **product documentation problems** and please their customers.\n\nThis blog series will detail these problems and show how Docsie's all-in-one solutions can change your business documentation, making it easier, faster, and more productive **knowledge management**. Prepare yourself as we start to explore more about **Docsie LLM**. Get ready for Docsie to change the way your business documents are made!\n\n## How is product documentation so hard?\n\n![How is product documentation so hard](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_MUVXKzN8Ysle6Ng5I/image1.png)\n\nIn the business world, which is always changing, having complete and up-to-date product paperwork is essential for success. However, let's be honest: keeping good paperwork can be hard, but it can **leverage** the business. From the difficulties of API instructions to the tricky nature of delivering to multiple clients and overcoming **documentation challenges**, here are some of the most common issues that businesses have:\n\n**1. Maintaining API product documentation**: It can be hard to keep API docs updated when things change so often.\n\nThese days, APIs are what make software work. However, updating their instructions with software that changes quickly can be hard. Docsie steps in to make this process go smoothly and quickly.\n\n**2. Maintenance and permissions during product documentation**: It takes too long to update and get document permissions.\n\nDelays in getting updates to documentation accepted can make it harder to develop new products and help customers. Docsie speeds up the review process so that work can get done.\n\n**3. Release Workflow:** There isn't a clear way to create new or updated product documents.\n\nDocsie gives you a clear, organized way to release new paperwork, ensuring everyone is on the same page.\n\n**4. Multi-Client Delivery**: The job of ensuring that documents are sent to the right people worldwide.\n\nCustomized paperwork is often needed for global clients. Docsie makes it easy to change material to fit the needs of different groups of people.\n\n**5. White Labeling Needs for Knowledge Management**: It's hard to brand documentation sites for certain clients.\n\nBranding your documents for different clients can be hard, but Docsie has white-labelling options that simplify the process.\n\n**6. Customer dissatisfaction** The effect of bad documentation is more help calls and customer confusion because of bad documentation.\n\nCustomers get angry, more help calls happen, and misunderstandings happen when there isn't enough documentation. Docsie gives you the tools to make complete, clear guides.\n\n**7. Direct Source Updates**: The need to change API docs from the source code by hand.\n\nDocsie automatically changes the source code, so your API documentation stays up to date with little work from you.\n\n**8. Alternatives to Documentation:** What are the cons of standard documentation versus in-app help?\n\nDocsie is more than just documents; it also has in-app help for a more interactive and immersive **document management** experience.\n\n**9. Lack of an LLM robot:** There isn't a chatbot for fixing problems in real-time.\n\nThe **Docsie LLM** chatbot can quickly help users fix product documentation problems, reducing user frustration and support calls.\n\n**10. Product documentation problems with localization**: Has trouble translating and adapting documents for use in different countries.\n\nDocsie makes translating and localizing documents easier for foreign markets so that more people can access them.\n\n**11. [SOPs](https://www.docsie.io/blog/articles/creating-effective-sop-guidelines-examples-templates/)**, Compliance, and Audits:** It can be hard to keep SOPs and job tools up to date and ready for daily employee tasks, as well as to ensure that everyone follows the rules and is ready for internal and external audits.\n\nDocsie helps you keep Standard Operating Procedures (SOPs) and job aids up to date and ensures they are always followed. This makes internal and external checks easier.\n\n## Solution-Oriented Measures From Docsie\n\nDocsie is here to help you with your business paperwork needs and **knowledge management**. Docsie isn't just another answer; it's a new way to streamline and connect your documentation tasks. That's what this blog series is all about the complicated world of business documentation, its problems, and Docsie, the bright light that can show the way forward.\n\nThe insurance industry used Docsie's LLM to turn SOPs into LLM robots. Simplifying claim processes made them 50% faster and made [customers 35% happier.](https://www.docsie.io/blog/articles/docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service/) \n\n![Solution-Oriented Measures From Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_XreXpiL9fsgaRkggf/image2.png)\n\n**Product documentation** has many problems, from lost files and out-of-date manuals to version control nightmares and angry workers. Don't worry, though; Docsie is the best **[content optimization](https://www.docsie.io/blog/articles/optimize-your-docsie-portal-for-seo/)** tool. Docsie has a full set of options, including **Docsie LLM**, that will change how you deal with documentation. This blog series is the first to really look into these problems. It gives you ideas, tips, and a sneak peek at the better future Docsie can make for your company.\n\n## Ending Note\n\nThere are a lot of different problems that come up with business **product documentation** and **knowledge management**. The difficulty of API documentation and the annoyance of translation and compliance can slow progress and stop growth. Remember, though, that there are ways to fix situations.\n\nOur next blog post will discuss how Docsie can help you deal with these **product documentation problems** and **knowledge management troubles**. Docsie is the bright spot in the world of documentation. It makes it easier to write [API docs](https://www.docsie.io/blog/articles/optimising-your-api-best-practices-for-documentation/), speeds up approvals, and offers real-time help through the **Docsie LLM** chatbot.\n\nDo not miss the chance to change how you handle paperwork, making it easier, faster, and more useful to manage the knowledge base in the long run. Stay tuned for more information and tips that will help you make your business documentation better and easier to use in the future. In our next blog, we'll discuss the next part of the trip and show how powerful **Docsie LLM** solutions are for these important **product documentation problems**. Stay tuned for tips and ideas on how to improve your documents!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_QTXTQGF5zgNZ5HXXg/603c5273-2cbc-d5db-3b55-dc3a8de1d69abanner_28.jpg", "summary": "This blog series will detail these problems and show how Docsie's all-in-one solutions can change your business documentation, making it easier, faster, & more productive knowledge management.", "publish_date": "October 16, 2023", "categories": ["Product Documentation", "Technical Writing", "LLM Solutions "], "status": 1, "path": "/blog/articles/navigating-knowledge-management-challenges-with-docsie-s-llm-solutions", "slug": "navigating-knowledge-management-challenges-with-docsie-s-llm-solutions", "previous": {"link": "../unravel-all-about-ais-role-in-documentation", "title": "Unravel All About AI\u2019s Role in Documentation "}, "next": {"link": "../simplifying-documentation-with-docsie-s-llm-solutions", "title": "Simplifying Documentation with Docsie's LLM Solutions"}}, {"title": "Unravel All About AI\u2019s Role in Documentation ", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "According to [Gartner](https://www.gartner.com/en/newsroom/press-releases/2022-12-13-gartner-predictions-for-cmos-show-ai-social-toxicity-and-data-privacy-forge-the-future-of-marketing), 75% of midsize companies and large enterprises by 2024 will employ AI to generate marketing materials. AI documentation is creating ripples in the market today for simplifying the laborious data entry processes while maintaining high quality and accuracy. In this article, we will discuss three key areas of AI-based documentation - multilingual capability, customizable knowledge scopes, and user feedback adaptation. As a bonus, we will also shed light on [Docsie](https://www.docsie.io/) and how it can help you fulfil all your documentation needs. \n\n### Role of AI in Modern Documentation \n\nAI can be a great collaborative partner for content creators. From generating short videos to creating images\u00e2\u20ac\u201dthe technology is increasing efficiency, saving time, and easing the content creation process. \n\nAs AI documentation is coming into the picture, businesses and individual content creators are analysing their target audience and crafting customised content within the minimum time. With paperless documentation being the need of the hour, companies are leveraging the power of artificial intelligence and machine learning for document creation, management, and safe accessibility. \n\nAI-integrated tools such as [Docsie](https://help.docsie.io/) are leading this transformative journey from time-consuming document processing systems to more cost-effective content creation, creating high value. However, no technology is set in stone. Today's AI-powered tools should understand the needs of the users and continue to upgrade the technology and the systems following genuine feedback from the users. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_GSqjaOm83atQybsIu/image3.png)\n\n## Multilingual Capabilities in AI Documentation \n\nThe language that dominates the internet today is English. However, multilingualism in the case of global content involves a communication challenge. \n\nStarting with technical bottlenecks, there are other vulnerabilities, including the safety of the users who use a non-dominant language online and access, usage, and continuous production of localised content. \n\nBut with built-in multilingual capability, AI processes and tools can unlock the key to this problem. Today, AI is changing the landscape of multilingual search by understanding the meaning, relevance, appropriateness, and context of the words used. AI-powered multilanguage content is opening newer markets for businesses while machine-generated translations are becoming culturally more appropriate and accurate. \n\nWhen it comes to AI documentation, translation, and localization, some of the reputed global software companies have cracked the code! \n\nWhile Google Translate is perhaps the best example of AI-powered translation, we have also seen Facebook making its platform accessible by translating all content into local languages. \n\nOn one hand, we have Netflix, the global video streaming platform, translating its subtitles and voiceovers into multiple languages, and on the other hand, there is Airbnb translating listing descriptions and displaying rental reviews in the searchers' preferred languages. \n\n## Customizable Knowledge Scopes\n\nHave you ever felt overwhelmed with information overload? Don't worry, we all have been in that place as internet users. Customizable knowledge scopes in AI documentation mitigate this issue as they help users personalise the information they want to receive. This helps users to tailor content based on their needs and preferences, leading to better interaction with the AI systems and an improved user experience. \n\nContent creators can tailor their access to specific information by following simple measures. They can select preferred topics or categories, enter specific keywords, and use advanced search filters to retrieve only relevant and appropriate information for themselves. The AI systems constantly study user behaviours, monitor user interactions, and provide content recommendations accordingly. \n\nToday's customers love receiving personalised content. Therefore, with knowledge scopes, users can access information quickly without encountering huge chunks of unrelated and irrelevant data buckets. [Docsie](https://app.docsie.io/login/#/) is a one-of-a-kind AI-powered documentation tool that offers customization flexibility, decreasing information overload and improving adoption and user satisfaction. With [Docsie](https://www.docsie.io/pricing/), you can write documents that appeal to your customers, retain them as your clients, and create a positive image of your brand in the market. \n\n![Customizable Knowledge Scopes](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_IiDAi20DqrBgksvLj/image2.png)\n\n## Adapting to User Feedback \n\nNo matter how much machines may progress, it is human imagination and creativity that drive the show and make a content piece stand out. Through AI documentation, you can, no doubt, create specific content pieces within the minimum time by sharing the context and a handful of prompts. But to make the content strike the hearts of your audience, you need human intervention. This is where user feedback becomes important. \n\nThe giant tech companies are investing in **building AI systems** that can learn from the users, take up their suggestions, understand their preferences, and continuously improve based on user inputs. Here, AI behaves as a student who pays attention to user interaction with the AI-generated content and gathers feedback. \n\nThere are several examples where AI has been adaptive to user feedback. The first example that comes to our mind is the content recommendations by YouTube or the OTT platforms. Apart from that, we also have our social media feeds and e-commerce recommendations that are continuously refreshed based on our watch time, browsing history, purchasing patterns, etc. \n\n## Future Possibilities \n\nWhether it is healthcare or retail, education or manufacturing's documentation plays an important role in keeping things organised and reaching out to the target audience. In the AI-powered future, documentation is a highly thriving area where we can create, edit, manage, and share large chunks of text within the minimum time. \n\nFrom streamlining the documentation process to creating more personalised user-based stories, an AI which learns from users** **can make the content creation procedure more fun, efficient, and accessible. \n\nIn the next couple of decades, AI-generated content will disrupt the documentation sector and create highly immersive and interactive content for users. The combination of AI and augmented reality will usher in an era of intelligent and seamless content production, keeping the humaneness intact and the spark of creativity alive. \n\nTools like [Docsie](https://help.docsie.io/) will continue to evolve in terms of adaptive learning, natural language understanding, knowledge sharing, etc., and we will be able to create and curate content integrating our feedback. \n\n![Tools- Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_VboWkOeaFv8fQo53V/image1.png)\n\n## Real World Applications\n\nThrough AI documentation, many reputed organizations have generated content adhering to legal compliances. Here are the top five that have unlocked limitless possibilities using AI tools for creating documents:\n\n|Who|How|\n|-|-|\n|Google|Uses AI to come up with user-based and relevant search results. |\n|Grammarly|Applies AI to check grammar and writing issues in real-time. |\n|Microsoft|Office 365 package has AI integrated for grammatical and style suggestions. |\n|Open AI|Employs AI to generate a wide variety of content including language documentation, drafting marketing materials, etc. |\n|Zendesk|Offers automated responses and improves customer interaction through AI. |\n**What do businesses benefiting from AI-driven documentation solutions have to say?**\n\n> *The use of intelligent technologies that maximize the value of content proves to be a winning strategy in the world of publishing. Thanks to semantic technology, we are more competitive in a market where the old way of working is proving to be less than adequate.*\n\n**Marina Bonomi, General Manager Mimesi, Re[ed Business Information**](https://www.expert.ai/wp-content/uploads/2022/07/Reed-Business-Information-case-study.pdf?)\n\n> SAGE Recommends is the first of its kind to offer a truly cutting-edge research tool for social scientists. The multidisciplinary thesaurus under the hood of SAGE Recommends presents contextualised links across social science fields at the point of need, offering the right research recommendations at the right time across all of SAGE's platforms*\n\n**Martha Sedgwick, Executive Director of Product Management, SA[GE**](https://www.expert.ai/wp-content/uploads/2022/07/SAGE-case-study.pdf?)\n\n## Overcoming Challenges and Concerns \n\nAmong the common concerns associated with AI, the ones that assume the topmost priority are accuracy and reliability. AI systems can, at times, provide inaccurate documentation and also potentially misuse the privacy of user data. Today, people use AI to generate fake content, misleading news, etc. Therefore, there is a big question mark related to how AI can be used in compliance with legal and regulatory issues. \n\nHowever, the industries using AI document organizers are aware of these challenges and are taking up strategies to overcome them. This includes improving the data quality, adopting fairness and transparency in AI use, fusing the strengths of human inputs and AI and constantly training the users on the abilities and limitations of such systems. Continual research and plugging in user feedback can also strengthen AI tools and make them more reliable, user-friendly, and in line with regulatory standards. \n\n![Overcoming Challenges and Concerns ](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_eRdeMWjUjKU1pVUXY/image4.png)\n\n## - Your Aid for AI in Documentation\n\nAre you struggling with documentation? Do you need a platform that can ease your documentation process? Welcome [Docsie](https://www.docsie.io/collaboration_software/) into your professional life and experience the difference! Leveraging the power of AI documentation, the platform is the one-stop shop that fulfills all your documentation needs. \n\nWhether it is a user manual or a standard operating procedure that you need help with[Docsie](https://site.docsie.io/enterprise-documentation) helps you to create, share, edit, and manage your product documentation, increasing your credibility and your reach in the market. \n\nLoaded with valuable features such as enterprise-grade documentation, custom knowledge portals, etc., the platform is your ultimate destination for having a happy digital documentation experience. \n\n## Key takeaways \n\n* AI documentation uses artificial intelligence to create, structure, edit, maintain, share, and store data. By automating content creation, it streamlines the process while adhering to compliance terms and conditions. \n\n* When you use an AI tool for documentation, you can easily create content under various categories - from user manuals to process documents, and emails to social media posts. \n\n* Being self-sufficient, AI does the heavy lifting task as it maintains a centralized data management hub where you can get all your documents categorized and indexed. \n\n* Whether you need help with creating multilingual technical documentation or translating content - AI processes can be your great friends in reaching global markets and engaging with customers. \n\n## Final thoughts\n\nArtificial intelligence can be our best friend only if we know how to use it, keeping our imagination and uniqueness alive. As per a study conducted by eMarketer in May 2023, [58%](https://www.insiderintelligence.com/content/power-of-generative-ai-buyers-journey) of the respondents (marketers) using generative AI for content creation witnessed enhanced performance as the top benefit. \n\nWith rapid advancements in technology and processes, artificial intelligence documentation will become more powerful in creating, editing, managing, and sharing your documents. So, if you want to charm your audience through your perfectly styled and formatted content, sign up for [Docsie](https://site.docsie.io/documentation-collaboration-software) today and make your business future-ready!", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ldQEBBCXGGbL0XgRs/f6b533c9-e652-fbbe-d9c5-46869d6a12ebbanner_27_1.jpg", "summary": "In this article we will shed light on Docsie and how it can help you fulfil all your documentation needs. ", "publish_date": "October 11, 2023", "categories": ["AI", "Technical Writing", "Documentation"], "status": 1, "path": "/blog/articles/unravel-all-about-ais-role-in-documentation", "slug": "unravel-all-about-ais-role-in-documentation", "previous": {"link": "../how-docsie-llm-streamlines-healthcare-data-management", "title": "How Docsie LLM Streamlines Healthcare Data Management"}, "next": {"link": "../navigating-knowledge-management-challenges-with-docsie-s-llm-solutions", "title": "Navigating Knowledge Management Challenges with Docsie's LLM Solutions "}}, {"title": "How Docsie LLM Streamlines Healthcare Data Management", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Every nation wants to provide the supreme healthcare facilities to its citizens. This expectation puts pressure on the healthcare industry and at times, it becomes difficult to manage everything without a miss. The task becomes a bit tedious because this industry produces humongous data related to patients. Managing such huge data piles can be a nightmare for medical professionals. In circumstances like these, using a proper tool for healthcare data management becomes crucial. These tools provide real-time information and help make better medical decisions.\n\nHere, Docsie's LLM can play a pivotal role and help the medical industry manage patient-related information in a few clicks. It aligns seamlessly with the data management needs of hospitals & clinics and helps healthcare professionals get insights into their patient's ailments. Docsie's LLM is tailor-made to improve patient care and enhance population health outcomes by tracking current health trends. \n\n## Healthcare Data Challenge\n\nIn the healthcare market, the number of[ users is expected to rise to 1.6 billion](https://www.statista.com/outlook/dmo/ecommerce/beauty-health-personal-household-care/health-care/worldwide) by 2027. Moreover, the user penetration is expected to reach 19.8% during the same period. \n\n![Healthcare Data Challenge\n](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_cR2Avgu8sEqrywyg5/image1.png)\n\nThis gives an idea of the amount of data to be produced in the medical industry. Even today, the industry produces zettabytes of data every day owing to the activities relating to patient diagnosis, insurance claims, and patient care records. If these data are not managed properly, it may lead to medical errors and non-compliance with medical regulations. \n\nKeeping a manual healthcare record is difficult as the data across the healthcare industry is scattered in digital documents, images, and spreadsheets. Moreover, the data keeps piling up based on the patient's condition, geographical location, and treatment types. Therefore, considering the use of healthcare data management for better patient management is important. \n\nThe use of healthcare data management can be beneficial in the following ways:\n\n![Healthcare data management](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_IKpDVSnRSXtj4lks9/image2.png)\n\nChecking potential health risks by scanning through health records\n\nGiving an overview of a patient's health condition\n\nHelping healthcare experts make data-driven decisions\n\nSafeguarding patient records by offering data security \n\nOffering innumerable benefits to medical professionals, healthcare data management tools are becoming a big hit. \n\n## The Need for Role-Specific, Real-Time Information\n\nThe need for real-time information in the healthcare industry is a prerequisite. Medical professionals cannot offer their advice until they are sure of the real-time health condition of their patients. Hence, there is a need for a system that can manage, process, and analyze big data sets.\n\nHealthcare data management tools collect and integrate real-time information from different sources to give a holistic view of a patient's actual health condition. It also gives an overview of the rising health issues. Moreover, it gives actual information on a physician's success rate, time spent on different treatments, and more. It means, the use of LLM is empowering both medical professionals and patients. \n\nThe use of LLM models of trusted companies such as Docsie can help different healthcare organizations. [Docsie's LLM](https://www.docsie.io/) prevents medical errors and gives actual insights into the healthcare data. It also secures knowledge sharing as the users have the authority to choose whom to give the permissions to view & access the medical records. In addition, the LLM has inbuilt permission to ensure data safety. \n\n## Introduction to Docsie's LLM\n\n[Docsie's LLM](https://www.docsie.io/) gives timely, relevant, and role-tailored insights to help medical professionals get a better grasp of the accurate health conditions of different patients. It provides better data security and maintains compliance by ensuring the confidentiality of information. The impact of Docsie LLM in the medical industry can be witnessed by the fact that the LLM is designed to pass on accurate information by eliminating language barriers. As the LLM is used in diverse regions, it caters to multiple language options. \n\nLLMs are getting widely used in the healthcare industry and are helping healthcare veterans diagnose illnesses, suggest treatment plans, and remain updated with the actual health conditions of their patients. Moreover, it also helps the professionals educate their patients about the ailments they are suffering from. \n\n## Key Features of Docsie's LLM in Healthcare\n\nThere was a time when MRI, X-rays, and advanced laser surgeries revolutionized the healthcare industry. Now, the bandwagon is being taken care of by artificial intelligence and big data. LLMs are making medical data more readable and understandable for doctors as well as patients. \n\n![Key Features of Docsie's LLM in Healthcare](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_baPcdbhDOLbI3jJnJ/image3.png)\n\nThe impact of Docsie LLM that can bring dynamic changes to the medical industry are:\n\n### 1 Role-based information\n\nThe medical data needs to be segregated based on the information required by different medical professionals. **For example,** doctors will require different pieces of information as compared to nurses. Docsie's LLM helps professionals access medical histories, drug information, and other details based on professional roles. \n\n### 2 Real-time updates\n\nWhen not using a healthcare data management system, everything needs to be recorded manually. It takes time and the changes are also not reflected in real-time. With Docsie's LLM, professionals can witness changes in medical guidelines, patient records, and drug details immediately as and when the alterations are made. \n\n### 3 Omni-language capabilities\n\nThe healthcare market is accessed by people of different cultures and languages. Moreover, people travel to countries with better healthcare infrastructure to get their treatment. This might create a language barrier and hinder the journey to wellness. With the impact of Docsie LLM, language is not a barrier anymore. It gives medical professionals an edge by eliminating the wall of complicated languages. \n\n### 4 Enhanced security\n\nData security holds a special place in Docsie and when developing the LLM, the team ensured that patient data remained confidential and followed the compliance of the healthcare regulations. Enhanced data security also ensures that real-time information is passed to all stakeholders with utmost transparency. \n\nThese features make Docsie a trustworthy name in the medical industry. The impact of Docsie LLM can be measured by the changes it is bringing to the healthcare industry by streamlining data management, helping in patient education, and ensuring transparency in data storage & analysis. \n\n## Last Minute Concerns: Addressing Data Security & Compliance\n\nData security is another challenge when developing LLMs. Today, unethical user data is easily available on the darknet and can be mishandled to breach a user's privacy. The risk is higher when the language models are trained on sensitive information. When using these models in the healthcare industry, the focus should be on incorporating regulatory, ethical, and technological considerations. The data can be processed on multiple levels so that the sensitive information is not used unethically and a patient's integrity can be maintained. \n\n## Conclusion\n\nThe use of LLMs in the healthcare industry is nothing less than a sweet yet promising surprise. It has streamlined many fragmented pieces and has helped healthcare professionals analyze their patients better. The quality of medical services and drug discovery has also improved with the help of LLMs. Moreover, we can witness improved patient care, better processing of real-time information, and patient confidentiality with healthcare LLMs. \n\nVarious players are there to modernize the healthcare industry with the help of LLMs. To know how [Docsie's LLM](https://www.docsie.io/) is reshaping the medical industry, you can visit our website. Click here to schedule a demo and see how the impact of Docsie LLM changes the way medical professionals and patients interact. \n\n## Frequently Asked Questions\n\n**1 How are LLMs being used in the healthcare industry?**\n\nIn the healthcare industry, professionals are using LLMs to refine diagnosis, educate patients, provide treatment recommendations, and help in healthcare research. Many LLMs developing companies are helping medical practitioners use this technology to streamline the processes. For example, the impact of Docsie LLM in the healthcare industry can be witnessed in the fact that doctors are using it to improve drug discovery and research. \n\n**2 Do LLMs have the capabilities to replace human healthcare professionals?**\n\nLLMs are not designed to replace human healthcare professionals. Instead, this technology is there to assist them in improving medical standards across the globe. \n\n**3 Is there a need to train healthcare professionals on using LLMs?**\n\nTraining must be given to healthcare professionals to make them understand how they can use this newly-built technology. They can be trained with the help of webinars, conferences, and medical workshops.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Nty9Ad46mNOcI3BYi/f017b331-ee68-8209-fd47-e502541be47fbanner_26.jpg", "summary": "In this blog we will unravel how Docsie\u2019s LLM can play a pivotal role and help the medical industry manage patient-related information in a few clicks. ", "publish_date": "October 09, 2023", "categories": ["AI", "LLM", "Brand Blog"], "status": 1, "path": "/blog/articles/how-docsie-llm-streamlines-healthcare-data-management", "slug": "how-docsie-llm-streamlines-healthcare-data-management", "previous": {"link": "../docsies-bug-bounty-program", "title": "Docsie\u2019s Bug Bounty Program"}, "next": {"link": "../unravel-all-about-ais-role-in-documentation", "title": "Unravel All About AI\u2019s Role in Documentation "}}, {"title": "Docsie\u2019s Bug Bounty Program", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "As a company, we believe in collaborating with ethical hacking practitioners and security testers to make our product technologically sound and free from vulnerabilities. In 2022, the global market size of bug bounty platforms was worth [USD 1130.74 million.](https://www.linkedin.com/pulse/bug-bounty-platforms-market-industry-trends-size/) And this number is likely to reach USD 2732.57 million by 2028, growing at a CAGR of 15.84%. Aligning our systems with the trends of the hour, we have launched the **Docsie Bug Bounty program** so that you can help us spot the flaws and fix them. The bug bounty program will consider the vulnerability types along with the vulnerability remediation and offer security researchers rewards for keeping our product secure. With your help, we can make Docsie security more robust and stronger!\n\n## Docsie Bug Bounty Program\n\nTo err is human, to forgive divine! And to find the errors and fix them is what [Docsie](https://www.docsie.io/) aims for!\n\nDocsie security is hard to fight against but with the constant emergence of complex technology, we do realize the importance of spotting high-risk vulnerabilities. Therefore, this program is an official call to all ethical hacking** **practitioners and vulnerability remediation** **specialists to come and join us in the journey of recognising the** **vulnerability types that still exist in our systems and products. If you wish to participate in this bug bounty program, make sure that you go through and understand our terms and conditions. \n\n## General and Testing Requirements\n\n[Docsie](https://site.docsie.io/documentation-collaboration-software) values security and considers it a result of a successful collaboration between the company and the expert community of security researchers. Through the Docsie bug bounty program, we aim to make our technological products more secure by diminishing all vulnerability types. As a staunch supporter of ethical hacking, we encourage all participants to adhere to the following requirements so that we can consider their vulnerability remediation for the security researchers reward. \n\n|STEPS|REQUIREMENTS|\n|-|-|\n|#1|Share your submissions with us along with a CVSS score and a working Proof of Concept (POC). This will help us to understand the impact and importance of the issue within the framework of Docsie security. |\n|#2|As you spot vulnerability/vulnerabilities in our systems, take clear screenshots of the same to explain the matter in a concise form. |\n|#3|List down your unique remediation suggestions and guidelines, addressing the concerned issue. |\n|#4|Make sure that your submission is unique, non plagiarized and aligns with the vulnerabilities of the bug bounty program. |\n\n![Docsie Documentation](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_lLlyK5bsBLmSL81Su/image1.png)\n\n## Guidelines for testing requirements\n\nThe safety and convenience of our users is of utmost importance at [Docsie](https://help.docsie.io/). So, as a participant in our bug bounty program, kindly make sure that you adhere to the following conditions. \n\nDo not use scanners for testing vulnerability types. To be eligible for the security researchers reward, refrain from using automated scans since they can potentially harm our services. \n\nConduct your tests on Docsie security** **only on https://app.docsie.io URLs. Our official URLs are an integral part of our overall infrastructure. \n\nAvoid conducting testing efforts during the weekends. Even if you follow ethical hacking best practices, tests during the weekends can alter the stability of our services, making it difficult for our users. \n\nKindly ensure that all your testing efforts are free from social engineering attacks. Follow the guidelines of the submission review process and do not perform any tasks related to baiting, phishing, tailgating or pretexting. \n\n## Things to Keep in Mind\n\nAccording to the [Open Bug Bounty rules](https://www.openbugbounty.org/about/)**,** vulnerabilities related to the following mentioned areas will not include intrusive testing under the Docsie bug bounty program:\n\n* Cross-Site Request Forgery (CSRF)\n\n* Cross-Site Scripting (XSS)\n\n* Improper Access Control\n\n* Open Redirect\n\nAs much as we are interested in spotting vulnerability types and recognising the value of vulnerability remediation through ethical hacking, we do not permit any intrusive testing that might probe into our systems, processes or products. The bug bounty program is aimed at the detection and reporting of vulnerabilities without the usage of third-party vulnerability scanners or automated tools. Docsie security values system stability and regulatory compliance and therefore, we will not be offering the security researchers reward for any vulnerabilities that might pose threats to our website, its infrastructure or data. \n\n![Docsie's Bug Bounty Image 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_92YXHMuv70HS79wi3/image2.png)\n\n## Incentives and rewards\n\nAt [Docsie](https://www.docsie.io/demo/), we value the dedication, hard work and sincerity of everyone who participates in the Docsie bug bounty program to address the vulnerability types hiding in our products. So, upon successful verification and vulnerability remediation, [Docsie](https://app.docsie.io/login/#/) will be offering cash-based rewards with the award amount ranging from **$25 to $500**, depending on the seriousness and impact of the issue spotted. Please note that under all circumstances, we will offer the security researcher's reward only if the participants follow the best practices of ethical hackingand adhere to the terms and conditions of this endeavor. \n\n## Final Words\n\n[Docsie](https://help.docsie.io/) follows a zero-tolerance policy for unlawful activities in its bug bounty program. Our aim is to strengthen Docsie security by offering effective vulnerability remediation. Therefore, we encourage all our participants to be respectful and polite while ensuring high standards of security testing. We will accept only those submissions that are performed in good faith and will offer the security researchers reward's after thoroughly reviewing all submissions. So, what are you waiting for? Participate in the Docsie bug bounty program today and help us build products and systems that are safe and secure. Your experience, expertise and vigilance will help us ensure a better, safer technology for all users. \n\n**[Participate In Our Bug Bounty Program](https://www.openbugbounty.org/bugbounty/docsie2/)**", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_g6x5zvB0ksWDAm2Cc/ea3d8677-14df-964b-3e6a-bd65d2d63db9banner_23.jpg", "summary": "Aligning our systems with the trends of the hour, we have launched the Docsie bug bounty program so that you can help us spot the flaws and fix them.", "publish_date": "October 05, 2023", "categories": ["Technical Writing", "Bug Bounty Program"], "status": 1, "path": "/blog/articles/docsies-bug-bounty-program", "slug": "docsies-bug-bounty-program", "previous": {"link": "../docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service", "title": "Docsie's LLM: Revolutionizing AI Knowledge Management for Retail Customer Service"}, "next": {"link": "../how-docsie-llm-streamlines-healthcare-data-management", "title": "How Docsie LLM Streamlines Healthcare Data Management"}}, {"title": "Docsie's LLM: Revolutionizing AI Knowledge Management for Retail Customer Service", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Writer and Marketer, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "In the intricate landscape of retail, where customer service is the linchpin for success, the influence of a positive customer service experience extends far beyond. [Studies ](https://success.qualtrics.com/rs/542-FMF-412/images/ROI%20of%20customer%20experience%202020.pdf)reveal that consumers who rate a company's service as good are 38% more likely to recommend that company. This underscores the profound impact of exceptional customer service in not only building relationships, fostering loyalty, and driving repeat business but also in amplifying positive word-of-mouth recommendations. \n\nAmidst this critical essence, Docsie's LLM (Large Language Model) emerges as a transformative powerhouse, poised to redefine the landscape of how retailers deliver customer support. Trained on extensive datasets, Docsie's LLM possesses unparalleled capabilities, delivering role-specific information, ensuring dynamic response times, offering multilingual support, and fortifying data security robustly. As we immerse ourselves in the transformative sphere of retail customer service, Docsie's LLM stands tall as a beacon, sparking a revolution in the way businesses interact with and gratify their customers. \n\n## Customer Service in Retail Challenges\n\n|1. Prolonged Response Times|Customers often endure extended wait times to connect with representatives. |\n|-|-|\n|2. Inconsistency in Information|Traditional channels result in the dissemination of inconsistent information. |\n|3. Limited Global Adaptability|Struggles to adapt to the global nature of modern businesses. |\n|4. Fragmented Communication Channels|Involvement of fragmented communication channels may lead to disjointed customer interactions. |\n|5. Inability to Scale Effectively|Faces challenges in scaling to meet growing demands. |\n## The Importance of Customer Service in Retail\n\nCustomer service in retail is not a mere support function\u00e2\u20ac\u201dit's a pivotal force in shaping relationships, nurturing loyalty, and fostering repeat business.\n\n[86% ](https://www.helpscout.com/75-customer-service-facts-quotes-statistics/)of customers say that customer service is the most important factor in their decision to choose a retail brand.[ ](https://www.helpscout.com/75-customer-service-facts-quotes-statistics/) \n\nA bad customer experience is cited as the cause for [67% ](https://www.slideshare.net/ekolsky/cx-for-executives/2)of customers switching businesses. \n\nAround[ 90%](https://home.kpmg/xx/en/home/insights/2020/01/customer-first-insights-home.html) of consumers across the globe rate dispute resolution as their top customer service priority.\n\nHere's why exceptional customer service is a strategic imperative:\n\n![Why exceptional customer service is a strategic imperative](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_R8ChkYD3TwZi0QTio/image5.png)\n\n**Relationship building: **Customer service transcends transactions, becoming a powerful catalyst in forging enduring connections with patrons. It's the personalized touch that transforms one-time buyers into devoted brand advocates.\n\n**Loyalty cultivation:** In the dynamic world of retail where choices abound, exceptional customer service is the key to cultivating unwavering loyalty. It goes beyond meeting immediate needs, laying the groundwork for sustained allegiance to a brand.\n\n**Driving repeat business:** Beyond facilitating purchases, outstanding customer service propels the wheel of repeat business. It makes clients feel like more than simply customers by providing an experience tailored to their own wants and requirements.\n\n**Personalized experiences: **Businesses that put an emphasis on and provide outstanding customer service will stand out in a crowded industry. A company's reputation greatly benefits from satisfied customers who spread the word about their excellent service. \n\n**Brand advocacy:** Customers who have received excellent service are far more likely to spread the word about your company. When people talk positively about a product or service based on their own personal experiences, it becomes an effective marketing technique. \n\nIn a nutshell, customer service in retail is the practice of making each and every client's experience positive and stress-free. In today's competitive retail environment, standing out requires going above and beyond the transactional to build a relationship that lasts. \n\n## Docsie's LLM: A Transformative Solution\n\n![Docsie's LLM: A Transformative Solution](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_X0E6JxQaKhMnx8NiA/image1.png)\n\nDocsie's LLM, powered by cutting-edge AI, offers a paradigm shift in retail customer service. Trained on extensive datasets of text and code, LLMs possess the unique ability to comprehend and respond to customer queries in a natural and informative manner.\n\n## Features of Docsie's LLM in Retail\n\n![Features of Docsie's LLM in Retail](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_dNQo3tWk81srWEpiO/image6.png)\n\n### Role-Based Customer Service \n\nDocsie's LLM presents a novel method of customer support by including role-specific [knowledge bases](https://site.docsie.io/internal-knowledge-base). By doing so, we can guarantee that our customer support personnel have ready access to data that is directly pertinent to their roles, allowing them to give precise and pertinent replies every time.\n\nFor instance, a knowledge base centred on product details, inventory status, and associated information may be accessed by a customer service representative handling product enquiries, improving the efficiency of the support process.\n\n### Dynamic Response Time\n\nAs opposed to waiting for a response, Docsie's LLM provides instantaneous data for even the most intricate questions. By providing them with the most recent data in a timely manner, this feature improves the customer service they receive. \n\nConsider a scenario in which a consumer inquires about the availability of an item that is presently unavailable. With Docsie's LLM, customers are kept in the loop as to when the product will be available again.\n\n### Global Language Assistance\n\nDue to the international scope of the retail industry, Docsie has included [multilingual capabilities in its LLM.](https://site.docsie.io/documentation-with-multiple-versions-and-languages) This function is especially useful for businesses operating in different markets, as it allows them to give customer care in multiple languages.\n\nUsing Docsie's LLM, a retail company with a worldwide presence may easily provide help in many languages, improving their ability to communicate with clients in all of their markets.\n\n### Data Security\n\nDocsie's LLM was developed on a safe system to ensure the privacy of its users. Customers may rest easy knowing that their data is protected from prying eyes thanks to the extensive data security procedures in place. \n\n## The Docsie Advantage:\n\n![The Docsie Advantage](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4o3OmX4DuV1Kln67Z/image2.png)\n\n[Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.docsie.io%2Fbeta%2F&psig=AOvVaw12u3hwbdnzINqKM6rybh2E&ust=1696194457100000&source=images&cd=vfe&opi=89978449&ved=0CBEQjRxqFwoTCIj92pyg04EDFQAAAAAdAAAAABAL)[\u00f0\u0178\u201d\u2014](https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.docsie.io%2Fbeta%2F&psig=AOvVaw12u3hwbdnzINqKM6rybh2E&ust=1696194457100000&source=images&cd=vfe&opi=89978449&ved=0CBEQjRxqFwoTCIj92pyg04EDFQAAAAAdAAAAABAL)\n\n|Key Benefits|Examples|\n|-|-|\n|Optimized Onboarding|Speed up new hire integration with role-specific knowledge Reduce the learning curve, ensuring immediate productivity.|\n|Retail associates swiftly gain role-specific knowledge, expediting their team integration. |Continuous Learning|\n|Keep employees updated on ever-changing organizational knowledge Reinforce learning with current policies.|Tech employees receive real-time insights on coding practices or software updates, fostering continuous learning |\n|Enhanced Data Security|Robust measures protecting customer data and institutional wisdom Grant secure access without jeopardizing data integrity.|\n|Financial institutions securely manage confidential client data, preventing unauthorized access.|Global Appeal|\n|SOPs tailored to linguistic preferences enhance comprehension Cater to a worldwide team, ensuring clarity and cohesion.|Multinational corporations deliver safety protocols in multiple languages for global accessibility |\n## Real-world Impacts\n\n### Case Study: Insurance Industry\n\n![Case Study: Insurance Industry](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_3FcFpDIdSTOHOUzqh/image4.png)\n\nIn a bold move to enhance operational efficiency, an insurance giant embraced the impact of Docsie\u00e2\u20ac\u2122s LLM to revolutionize their[ Standard Operating Procedures (SOPs)](https://www.docsie.io/blog/articles/creating-effective-sop-guidelines-examples-templates/). The objective was clear: transform intricate SOPs into dynamic LLM chatbots that would propel their claim processes into a new era of speed and customer satisfaction.\n\n**The Outcome: **\n\nThe impact was nothing short of extraordinary. Claim processes became a beacon of efficiency, achieving a remarkable 50% quicker resolution time. Customers experienced a notable uptick in satisfaction, with a 35% increase reflecting the streamlined, responsive nature of the new LLM-infused system.\n\nIndustry reports indicate that a 10% improvement in claims processing time correlates with a 5% increase in customer satisfaction, making the 50% acceleration achieved by Docsie\u00e2\u20ac\u2122s LLM a significant competitive advantage.\n\n### Case Study: Manufacturing Industry\n\n![Case Study: Manufacturing Industry\n](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_yeSlguSdVtyQg4Xhf/image3.png)\n\nIn the manufacturing sector, where precision and agility are paramount, Docsie\u00e2\u20ac\u2122s LLM took center stage. The focus was on overcoming language barriers and accelerating onboarding processes to accommodate rapid expansion into new regions.\n\n**The Outcome:** \n\nDocsie's LLM introduced omni-lingual SOPs, breaking down language barriers and facilitating a seamless onboarding experience. The result was a remarkable 30% reduction in onboarding time, enabling the company to not only maintain but expand its services to three new regions swiftly and efficiently. \n\nIn both case studies, the [adoption of Docsie's LLM](https://www.docsie.io/blog/articles/5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool/) wasn\u00e2\u20ac\u2122t just a technological upgrade; it was a strategic decision that translated into tangible and quantifiable benefits. These success stories serve as a testament to the transformative power of Docsie's LLM, showcasing its ability to bring about substantial improvements in diverse industries.\n\n## Conclusion \n\nIn summary, Docsie's LLM emerges as a dynamic force, altering the customer service in retail industry. This potent AI tool is more than just a technology solution; it's a strategic game changer capable of altering how businesses interact with their consumers.\n\nDocsie's LLM ushers in a new age of customized and efficient customer service by seamlessly merging role-specific information delivery, real-time updates, and omni-lingual assistance.\n\nImagine a customer support experience in which every encounter is perfectly personalized, every enquiry receives an instantaneous answer, and language is never an impediment. This is Docsie's LLM's guarantee\u00e2\u20ac\u201da promise that goes above and beyond traditional customer service conventions.\n\nTo experience firsthand how Docsie's LLM can enhance your customer service and provide a superior experience for your customers,[ schedule a demo today.](https://www.docsie.io/demo/)\n\n## Key Takeaways\n\nExceptional customer service not only builds relationships and fosters loyalty but also amplifies positive word-of-mouth recommendations. \n\nPositioned as a transformative force, Docsie's LLM stands tall, sparking a revolution in how businesses interact with and gratify their customers. \n\nLimited global adaptability, fragmented communication channels, and scaling inefficiencies hinder seamless customer interactions. \n\nCustomer service is a pivotal force, influencing 86% of customers in their decision to choose a retail brand. \n\nRelationship building, loyalty cultivation, and driving repeat business are essential outcomes of exceptional customer service.\n\nPersonalized experiences in a saturated marketplace give businesses a distinct competitive edge. \n\nRole-Based Customer Service ensures tailored knowledge access for customer service representatives, streamlining support processes.\n\nDynamic Response Time goes beyond traditional response times, providing real-time updates even for complex queries. \n\n## Frequently Asked Questions\n\n**What is Docsie's LLM?**\n\nDocsie's LLM is a large language model for retail customer service, trained to understand and respond to customer queries.\n\n**How can Docsie's LLM improve retail customer service?**\n\nFaster response times, more accuracy in replies, omni-lingual help, and the capacity to craft individualized customer experiences are just a few of the ways in which Docsie's LLM improves retail customer service.\n\n**Is Docsie's LLM secure?**\n\nDocsie has implemented heavy-duty data security procedures to safeguard client information, so LLM is safe to use.\n\n**How much does Docsie's LLM cost?**\n\nDocsie's LLM is budget-friendly, especially when you look at how much other customer service providers cost.\n\n**How can I get started with Docsie's LLM for retail customer service?**\n\nSchedule a demo with Docsie to learn more about LLM for retail customer service. The [demo ](https://www.docsie.io/demo/)will show you how to use LLM to provide better service to your clients.\n\n \n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_MZekv5x6AnOydK1uE/9336065c-f13a-e382-f400-67d60e770cd2banner_21.jpg", "summary": "In this blog we will unravel how Docsie's LLM stands tall as a beacon, sparking a revolution in the way businesses interact with and gratify their customers. ", "publish_date": "October 03, 2023", "categories": ["Product Documentation", "Technical Writing", "Custom Knowledge base"], "status": 1, "path": "/blog/articles/docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service", "slug": "docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service", "previous": {"link": "../custom-knowledge-bases-pros-and-cons", "title": "Custom Knowledge Bases: Pros and Cons"}, "next": {"link": "../docsies-bug-bounty-program", "title": "Docsie\u2019s Bug Bounty Program"}}, {"title": "Custom Knowledge Bases: Pros and Cons", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Writer and Marketer, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Knowledge is power. And it is much needed in today's swift corporate environment. To fill this need, custom knowledge bases are gaining popularity. Did you know that businesses with strong knowledge management and dissemination practices are [20% more productive](https://slack.com/blog/productivity/knowledge-management-secret-sauce-of-productivity) than their rivals? \n\nA personalized knowledge base may aid in productivity, cost reduction, and client satisfaction by making this information freely available to staff and consumers. We'll explore the pros and cons of custom knowledge bases in this post and discuss how they may benefit the future of your business. We will also talk about how Docsie fulfills the need for streamlined [documentation ](https://www.docsie.io/blog/articles/how-to-win-with-organized-and-automated-product-documentation/)for organizations.\n\n## What is a Custom Knowledge Base Software?\n\nTo put it simply, custom knowledge base software is a warehouse of information that has been designed specifically to meet the demands of your company. And you would be shocked to know that Up to[ 50% less support tickets](https://document360.com/blog/benefits-of-knowledge-base/) are likely to be expected from happy customers when using a well-maintained knowledge base. Unlike off-the-shelf programs, **custom knowledge base software** is developed from scratch to meet the requirements of a certain organization.\n\nWhy do they matter? Let's say you're in charge of a shipyard and want to provide your engineers with a reference that will help them navigate the many difficult steps involved in producing a ship. In contrast to ready-to-use software\u00e2\u20ac\u2122s broad approach, a custom knowledge base may walk you through your specific processes step by step.\n\n|Pros of Custom Knowledge Bases|Cons of Custom Knowledge Bases|\n|-|-|\n|Tailored to Your Needs|Development Time|\n|Scalability on Demand|Cost|\n|Full Data Control|Maintenance Challenges|\n|Enhanced Customer Experience|Learning Curve|\n|Integration with Existing Systems|Resource Intensive|\n|Advanced Analytics|Risk of Over-Complication|\n|Security|Initial Setup Complexity|\n|Support for Complex Workflows|Vendor Dependence|\n|Branding and Design Control|Lack of Immediate Solutions|\n|Highly Targeted Content|Incompatibility Issues|\n## Pros of Custom Knowledge Bases\n\n![Pros of Custom Knowledge Bases](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_HDbtgKoeQBYobiims/image5.jpg)\n\n### 1. Customization\n\nThe hallmark of custom knowledge bases is their unparalleled flexibility. You have the freedom to shape them precisely to your needs. For instance, if you're an e-commerce giant, you can design a knowledge base that adapts to your ever-changing product catalog, creating a seamless experience for your customers. For example, [Amazon's customized knowledge base](https://docs.aws.amazon.com/wisdom/latest/APIReference/API_CreateKnowledgeBase.html) constantly evolves to keep pace with its vast array of products and services.\n\n### 2. Scalability\n\nBusinesses grow, and so do their knowledge requirements. Unsurprisingly, a custom knowledge base can save businesses an average of[ $10,000 per year](https://www.proprofskb.com/blog/much-money-can-knowledge-base-save-business/). Custom solutions scale effortlessly with your organization, ensuring that your knowledge base keeps up with your expansion. For example, A startup can start with a basic custom knowledge base software and scale it as it grows into a multinational corporation.\n\n### 3. Data Control\n\nWith a custom knowledge base, you hold the reins to your data. This unrestricted access allows you to manage, update, and secure your information as you see fit. For example, Healthcare providers can ensure the utmost privacy of patient data within their custom knowledge base.\n\n### 4. Enhanced Customer Experience\n\n[Studies ](https://smallbiztrends.com/2018/07/real-time-response-to-customers.html)have shown that 82% of customers expect immediate access to information. Custom knowledge base software allows you to provide real-time, relevant content, which leads to improved user satisfaction. For example, [Airbnb's custom knowledge base ](https://www.airbnb.com/help/article/2575)ensures travelers quickly find the perfect accommodations.\n\n### 5. Integration with Existing Systems\n\nCustom knowledge bases are not siloed systems. Instead, they work in harmony with your current programs and infrastructure. As a result, you can give your customers a uniform and unified experience across all media. Knowledge bases can be hooked up to other systems, like banking software so that customers always have the latest info. This could make customers happier and less annoyed. \n\n### 6. In-Depth Analyses\n\nCustom knowledge bases do more than merely store facts and figures. Better business decisions may be made with the data they gather and evaluate. By monitoring their consumers' actions and preferences, stores may better target their advertising. \n\n### 7. Security\n\nCompanies lose billions of dollars annually due to security breaches in their data. For the protection of private data, custom solution providers offer a greater level of security. Custom knowledge bases, for instance, are used by government organizations to protect sensitive information. Custom knowledge bases can be adapted to the specific sorts of data that need to be safeguarded and are created to match the organization's unique demands. \n\n### 8. Help with Complicated Processes\n\nWorkflows are as unique as the companies that use them. Custom knowledge base software may be made to fit your organization's unique needs for efficiency. Custom knowledge bases can be used by manufacturing organizations to improve their production processes, for instance.\n\n### 9. Brand Management and Visual Direction\n\nThe quality of your body of information represents your company. Customization allows you to maintain brand integrity and design consistency for your user base. [Apple's support documentation](https://developer.apple.com/design/human-interface-guidelines/accessibility) greatly illustrates its attention to detail and ease of use.\n\n### 10. Super-Specific Information\n\nRelevance is paramount in the modern digital era. Thanks to custom knowledge bases, you may serve up highly targeted material that caters to the individual needs of various user groups. Customized information for kids, teachers, and school officials is one example.\n\n## Cons of Custom Knowledge Bases\n\n![Cons of Custom Knowledge Bases](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_6Y9oQq6GIdfGGnBES/image4.jpg)\n\n\n### 1. Development Time\n\nBuilding a custom knowledge base takes time and effort. It's not going to happen in a day. In order to find a solution that works for you, you must first identify what those needs are. It may take many months, for instance, to create a specialized knowledge base for a healthcare professional.\n\n### 2. High Cost\n\nCustomization comes at a high price. It might be expensive to create and manage your own database of information. For instance, a tailored solution may be out of reach financially for a small organization.\n\n### 3. Maintenance Challenges\n\nCustom solutions, in contrast to pre-packaged software, require regular upkeep to ensure they are always up to date and safe. By way of illustration, tech firms' custom knowledge bases need constant updates to fend off new dangers.\n\n### 4. Learning Curve\n\nEmployees may need some time to adjust to a new, bespoke system. The pace of integration may be slowed as a result. For instance, new users may need training when they go from pre-packaged software to a tailored solution.\n\n### 5. Resource Intensive\n\nCustom solution implementations need a commitment of time, effort, and technical know-how. Companies in the manufacturing sector, for instance, require qualified personnel to oversee their exclusive knowledge base.\n\n### 6. Risk of Over-Complication\n\nIn the pursuit of customization, there's a risk of making the system overly complex, which can lead to inefficiency. For example, Complex custom knowledge bases confuse users rather than help them.\n\n### 7. Initial Setup Complexity\n\nSetting up a custom knowledge base can be tough, especially if you've never done it before. Startups, for example, might have trouble with the initial documentation and setup of a custom solution.\n\n### 8. Vendor Dependence\n\nCustom solutions often entail dependence on specific vendors for development and support. For example, Enterprises may rely heavily on a software development company for their custom knowledge base.\n\n### 9. Lack of Immediate Solutions\n\nUnlike ready-to-use software that provides instant solutions, custom development takes time to implement, delaying immediate benefits. For example, A retail business might not see immediate improvements after starting the custom knowledge base development process.\n\n### 10. Incompatibility Issues\n\nCustom solutions can sometimes clash with other software in your organization, which can cause problems. For example, it can be tricky to integrate a custom knowledge base with legacy systems.\n\n## Ready -to- use vs. Custom: Which is Right for You?\n\n![Ready -to- use vs. Custom: Which is Right for You?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_TaFf0sqs8JssLLVap/image1.jpg)\n\n\nOkay, now that we've looked at the pros and cons of custom knowledge bases, it's time to answer the big question: which one is right for your organization? In this section, we'll take a deep dive to help you make an informed decision. In order to help you make an informed decision, we'll explore what exactly are ready to use knowledge bases along with their pros and cons.\n\n## Ready -to- use Knowledge Bases \n\nLike pre-cooked dishes, ready -to- use knowledge bases, or ready-to-use software save time and effort. You won't have to spend any time or energy assembling your own because they include everything you need to get going right out of the box. People who need to implement a knowledge [management solution ](https://site.docsie.io/centralized-team-collaboration-and-project-management)rapidly will find them ideal. Explore their advantages and disadvantages now:\n\n![Ready to Use Knowledge Bases](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_RDMFoV0RIp2mfhK9J/image3.jpg)\n\n|Pros|Cons|\n|-|-|\n|Rapid Implementation: Get your knowledge management off the ground quickly.|Customization is restricted, thus features and premade forms may not suit specific needs. |\n|Cost-Effective: Lower cost compared to custom solutions. Use them to jumpstart knowledge management for small organizations with financial restrictions.|With ready-to-use software, limitations in scalability may become an issue as your business expands. |\n|Reduced IT costs due to the provider taking care of upgrades and maintenance. |Less Tailored User Experience: Provides a one-size-fits-all solution, which may lead to a less individualized user experience. |\n|Standardized functions speed up knowledge management by providing pre-made features and templates. |You have less say over your data because it is stored on the provider's servers, which raises privacy and security issues. |\n\n## The Path to Success\n\n![The Path to Success](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ORohvIyOTQrPOYi23/image2.jpg)\n\n### 1. Nordstrom\n\nPopular American clothing store [Nordstrom ](https://www.nordstrom.com/)employs a[ proprietary knowledge base](https://www.retaildive.com/news/relevance-is-key-why-nordstrom-has-gone-all-in-on-dtc-brands/596276/) to facilitate consumers' access to product details and help articles. This has helped Nordstrom decrease the amount of support tickets and increase customer happiness. If a consumer has a question regarding a product, for instance, they may seek up the solution to their question in the knowledge base. This not only helps customers save time and effort, but it also decreases the load on Nordstrom's customer support team.\n\n### 2. Asana\n\nThe[ Asana project management platform](https://asana.com/go/uses/project-management) has its own in-house knowledge base to help new users get up and running and familiarize themselves with the many tools at their disposal. Asana can now more rapidly and effectively onboard new users thanks to this. Articles on topics such as \"How to Create a Project,\" \"How to Add Tasks,\" and \"How to Assign Tasks to Team Members\" may be found in the knowledge base. All users have access to this documentation, allowing them to study it at their own leisure as they get used to the platform.\n\n### 3. HubSpot\n\n[HubSpot](https://www.hubspot.com/), the developer of inbound marketing software, has its own proprietary knowledge base it utilizes to aid its customers. This has allowed HubSpot to decrease the amount of time it takes to handle customer concerns and increase customer happiness. Articles about how to use HubSpot's customer relationship management and electronic mail marketing platforms, for instance, may be found in the database. All clients have access to this knowledge base, so they may solve their own problems without contacting HubSpot's support staff.\n\n### 4. Zendesk\n\n[Zendesk](https://www.zendesk.com/), a customer service software provider, employs a bespoke knowledge base to facilitate self-help for its clientele. Because of this, Zendesk has been able to cut down on the amount of tickets that customers submit for help and boost their ratings. Articles about how to make use of Zendesk's help desk software are just one example of the types of content you'll find on the wiki. All clients have access to this knowledge base, so they may solve their own problems without contacting Zendesk's support staff. \n\n## Making the Right Decision with Docsie\n\nDepending on your company's specific needs and top objectives, you may choose between ready-to-use software and custom knowledge base software. Here is how Docsie can revolutionize your knowledge base creation process. Budget-Friendly Brilliance: Docsie offers cost-effective solutions that align with your budget. No hidden expenses or surprises.\n\n* **Scale Seamlessly:** As your business grows, Docsie scales effortlessly to accommodate your expanding knowledge base needs.\n\n* **Specialized Solutions:** Docsie understands that your organization might require a unique solution that off-the-shelf software can't provide.\n\n* **Tailored User Experiences:** Create a knowledge base that offers your target audience a one-of-a-kind experience.\n\n* **Data Governance and Protection:** With Docsie, you gain fast, secure, and comprehensive data governance and protection features.\n\n* **Quick Implementation:** Docsie offers rapid implementation, so you can get started without delay.\n\nThere's no one-size-fits-all solution, but with Docsie, you have a partner that tailors knowledge base creation to your specific situation and objectives. \n\n## Key Takeaways:\n\n* Your company may get up to 20 percent more output if you used effective strategies for managing your knowledge base.\n\n* Customization is crucial. Information not available in generic programs can be discovered in custom knowledge bases.\n\n* With a well-maintained knowledge base, businesses should expect a 50% reduction in the number of support issues sent.\n\n* You may save almost $20,000 each year by using a custom knowledge base as your company expands.\n\n* By building your own databases, you can guarantee the security and confidentiality of your information.\n\n* Users are more satisfied when they are provided with timely and relevant information.\n\n* Users should have a consistent experience across all of your platforms, and that includes access to both standard and bespoke knowledge bases.\n\n* Better business decisions and targeted advertising can result from data collection and analysis.\n\n* Safeguarding sensitive data necessitates the use of highly secure, tailor-made solutions.\n\n## Final Thoughts\n\nUltimately, there are many advantages to using custom knowledge bases, but doing so requires rigorous research. Your company's specific requirements and objectives should inform your decision to tailor your service. Remember that Docsie, your one-stop shop, is always ready to help you out. \n\nDocsie is an all-in-one solution for [document management](https://site.docsie.io/enterprise-documentation), editing, sharing, and collaboration. You may save time and effort by taking use of the document templates, version history, and task management that Docsie provides. You may stop your search now since Docsie is the most effective and user-friendly solution for all your document requirements.\n\nAre you excited to use Docsie to build custom knowledge bases?[ Join now ](https://www.docsie.io/)to begin expert knowledge management!\n\n## Frequently Asked Questions\n\n**1. What is a custom knowledge base?**\n\nA custom knowledge base is a database that has been tailored to your company's specific requirements. Because it provides individual attention, it is able to provide solutions that boost productivity and user happiness. To make one, just use [Docsie](https://www.docsie.io/).\n\n**2. What are the advantages of a custom knowledge base?**\n\nScalability, data management, an improved user experience, and in-depth analytics are just some of the advantages of tailored knowledge bases. Docsie provides solutions that are both affordable and scalable. \n\n**3. How does Docsie aid in the development of a knowledge base?**\n\nWith [Docsie's affordable solutions](https://www.docsie.io/blog/articles/document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms/), scalability, customized choices, personalized user experiences, and solid data governance, your organization may flourish. \n\n**4. Can I trust a custom knowledge base to meet my company's needs?**\n\nThe decision should be based on your own requirements and goals. Docsie might be your ideal partner in building a custom knowledge base if you value customization, scalability, and data management.\n\n**5. How do I create my own knowledge base?**\n\nUse a platform like [Docsie](https://www.docsie.io/), which provides simple document management, editing, and collaboration features, to build your knowledge base. Get things rolling by arranging and labeling information for simple navigation. Docsie streamlines the procedure.\n\n**6. What should be included in a knowledge base?**\n\nAny documentation you have on your products, services, or procedures should be included in your knowledge base. Information such as frequently asked questions, tutorials, and troubleshooting tips should be included.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_uqtmx8IcbzqUC9by6/1bf6389e-3985-a457-4b1c-d5b1c8585e9cbanner_17_3.jpg", "summary": "In this blog we will explore the pros and cons of custom knowledge bases in this post and discuss how they may benefit the future of your business. ", "publish_date": "October 02, 2023", "categories": ["Product Documentation", "Technical Writing", "Custom Knowledge base"], "status": 1, "path": "/blog/articles/custom-knowledge-bases-pros-and-cons", "slug": "custom-knowledge-bases-pros-and-cons", "previous": {"link": "../optimising-your-api-best-practices-for-documentation", "title": "Optimising Your API: Best Practices for Documentation"}, "next": {"link": "../docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service", "title": "Docsie's LLM: Revolutionizing AI Knowledge Management for Retail Customer Service"}}, {"title": "8 Best IT Documentation Tool Recommendations for DevOps in 2023", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Marketer \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "**In search of the best DevOps IT documentation tool recommendations in 2023? Here are the top eight tools you should use to improve IT operations and boost productivity.**\n\nThe demand for IT documentation tools for DevOps is growing. As the new year is just around the corner, it would be ideal to reconsider the latest software for easy task accomplishment, teamwork boosting, and performance enhancement. Recent studies show that the [DevOps market](https://www.gminsights.com/industry-analysis/devops-market) exceeded US$ 8 billion in 2022 and is forecasted to grow at 20% CAGR between 2023 and 2032. The expansion mainly relates to the increasing demand in the industry, concerning speeding the delivery of applications and shortening the software development time. \n\nIn this blog, eight of the best IT documentation tool recommendations will be provided, which will likely dominate the world of DevOps in 2023. Some of the features include version control, code integration, automatically generated documentation, and real-time collaboration for efficient working within DevOps teams.** **\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.scnsoft.com%2Fblog%2Fdevops-implementation-guide&psig=AOvVaw3_8Xvnv9AcBsOe6RVVqTjM&ust=1698676206388000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCNi-y5K8m4IDFQAAAAAdAAAAABAS)\n\n|Challenges Faced by Companies with IT Documentation Tools for DevOps in the Future|\n|-|Complexity and Learning Curve|\n|Teams may need significant training to effectively use tools with intricate tool features.|\n|Integration and Compatibility Issues|\n|Challenges arise when trying to incorporate new tools into pre-existing legacy systems.|\n|Data Security Concerns|\n|Possibility of data breaches resulting from insufficient encryption protocols.|\n|Siloed Documentation Practices|\n|Siloed documentation practices can lead to fragmented knowledge management repositories, which in turn can create information gaps.|\n|Adaptation to Changing Work Environments|\n|Difficulty in facilitating effective collaboration for remote teams.|\n|Continuous Documentation Updates|\n|Continuous documentation updates can cause confusion and errors in workflow organization due to outdated information.|\n|Resistance to Change|\n|Resistance to change refers to the hesitation or unwillingness of employees to adopt new tools and move away from outdated legacy systems.|\n|Cost and Resource Constraints|\n|Budget limitations make it difficult to implement advanced tools.|\nHaving perceived the difficulties that organizations face in the DevOps business, let us presently analyze the absolute best tools that can be utilized to defeat these difficulties.\n\n## Top IT Documentation Tools for DevOps, 2023\n\nDo you know high-quality documentation is associated with a [25%](https://devops.com/latest-dora-report-highlights-importance-of-devops-culture/) improvement in team performance?\n\nHere is a top-to-bottom examination of the top eight IT documentation tool recommendations for DevOps in 2023, each offering an exceptional arrangement of elements and functionalities to upgrade work process association and documentation:\n\n### #1. Docsie\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_NU9uh8XJoZl47EB4k/image4.jpg)\n\n[Docsie ](https://www.docsie.io/)turns into a universal documentation platform that covers the whole course of binding together the information technology executives and DevOps tasks. Its broad cluster of features incorporates:\n\n**Intuitive connection point: **Docsie gives a simple to-utilize interface that DevOps groups can explore to track down the [necessary documentation](https://www.docsie.io/blog/articles/what-is-process-documentation-and-why-is-it-important/).\n\n**Collaboration tools: **This platform permits colleagues to cooperate on archives, which facilitates collaboration and knowledge management.\n\n**Version control: **Docsie records all changes made to the [documentation ](https://www.docsie.io/blog/articles/do-you-want-to-create-informative-user-guides-our-10-top-tips-can-help/)so clients can return to the past versions if necessary.\n\n**Adjustable layouts:** Different formats can be chosen by a client to make a tweaked report to meet particular requirements, subsequently saving time and exertion.\n\n**Search functionality: **With a strong search, clients can rapidly find what they need to expand viability and productivity.\n\n**Incorporation capabilities: **The apparatus effectively works with other normal DevOps tools like [Jira ](https://www.atlassian.com/software/jira)and [GitHub](https://github.com/), making collaboration more successful and smooth.\n\n### #2. Bit.ai \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_54s4d8BFvr8gE87gW/image9.jpg)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fbit.ai%2F&psig=AOvVaw1Rod16YtE-JqAHCSHAMoaV&ust=1698676381321000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCOD9wea8m4IDFQAAAAAdAAAAABAb)\n\nBit.ai is a cloud-based documentation platform that enables DevOps groups to team up and make documentation continuously. Its smart block highlight permits groups to reuse documentation parts, like pictures, code bits, and charts, across numerous records, smoothing out the documentation cycle and guaranteeing consistency. Additionally, Bit.ai's interactive content component empowers groups to make dynamic and useful documentation, like installed recordings, reviews, and surveys. [Learn more about Bit.ai ](https://bit.ai/)\n\n### #3. GitHub \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_l9XZXX1fZYDL3VmAn/image5.png)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fgithub.com%2Fbgroff%2Fkala-app&psig=AOvVaw3JaStXpIEFrQed3WNOaomY&ust=1698676454379000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCOjzlYi9m4IDFQAAAAAdAAAAABAE)\n\nGitHub, a famous code hosting platform, has likewise arisen as a favoured decision for documentation in DevOps. Its version control and collaboration highlights make it simple for groups to follow changes to documentation and work on reports together. Additionally, GitHub's Markdown support permits teams to design their documentation utilizing rich text, making it more outwardly engaging and drawing in perusers. Learn more about [GitHub ](https://resources.github.com/devops/)\n\n### #4. ClickHelp \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_nfQyA7UMeVIfpcEwv/image10.jpg)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fclickhelp.com%2Fonline-software-documentation-tool%2F&psig=AOvVaw2uSTBopcxl7xE-uszVqnYz&ust=1698676518140000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCNjbpqa9m4IDFQAAAAAdAAAAABAS)\n\nClickHelp is a user-accommodating documentation platform that upgrades documentation work processes in DevOps. Its single-source feature permits teams to produce documentation from a solitary source, for example, a Markdown record or Juncture space, saving time and exertion. Additionally, ClickHelp's conditional content element permits teams to show different content to various crowds, like clients, representatives, or accomplices, guaranteeing that documentation is essential and customized to the requirements of the user. [Learn more about ClickHelp ](https://clickhelp.com/about-documentation-tool-and-company/)\n\n### #5. Scribe \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_IPp6MoKNlZq3EVrhi/image2.png)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fscribehow.com%2Flibrary%2Fprocess-management-software&psig=AOvVaw0ct3JQE76EJtpORI4JAJoV&ust=1698676584122000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCLjbksW9m4IDFQAAAAAdAAAAABAE)\n\nScribe is an extensive documentation platform that empowers DevOps to make and oversee documentation proficiently. Its customizable documentation layouts permit teams to make formats for various kinds of documentation, for example, user guides, technical manuals, and release notes. Additionally, Scribe's continuous collaboration and editing highlight empowers teams to deal with records together progressively, and it is consistently state-of-the-art to guarantee that documentation.[ Learn more about Scribe ](https://scribehow.com/)\n\n### #6. Confluence \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_UYgsGQOGRtNE0jHZx/image3.png)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.k15t.com%2Fblog%2F2019%2F04%2Famplify-your-document-management-in-confluence&psig=AOvVaw1AFMWIgB3dVxBMOj8jbGwr&ust=1698676647835000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCIjsiOS9m4IDFQAAAAAdAAAAABAE)\n\nConfluence, a team collaboration platform, is likewise broadly utilized for documentation in DevOps. Its unified documentation repository highlight permits teams to store and deal with all of their documentation in a solitary area, making it simple to find and access. Additionally, Confluence\u00e2\u20ac\u2122s collaboration feature empowers teams to deal with records together and add remarks and criticism. [Learn more about Confluence ](https://www.atlassian.com/software/confluence/resources/guides)\n\n### #7. Nuclino \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_G8zkXS1OsCTdrWBCt/image11.png)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fhelp.nuclino.com%2Fdb6451f7-how-to-manage-projects-in-nuclino&psig=AOvVaw1Xy5_0ckQ_Q8URw0bAchLz&ust=1698676704327000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCPCFsv69m4IDFQAAAAAdAAAAABAR)\n\nNuclino is a visual documentation platform that helps DevOps teams imagine and figure out complex frameworks. Its visual work processes permit teams to make outlines and flowcharts to represent how various parts of a framework cooperate. Additionally, Nuclino's collaboration sheets highlight empowers teams to deal with archives together and dole out undertakings to one another. [Learn more about Nuclino ](https://www.nuclino.com/)\n\n### #8. IT Glue \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Xs6qjjl41Lw8cbwMq/image8.png)\n\n[Link to Source](https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.bemsp.fr%2Fit-glue%2F&psig=AOvVaw3WT1DLvIDxU3K2NmrF43G0&ust=1698676788724000&source=images&cd=vfe&opi=89978449&ved=0CBIQjRxqFwoTCLijz6a-m4IDFQAAAAAdAAAAABAJ)\n\nIT Glue is a powerful documentation platform that gives DevOps teams thorough documentation arrangements. Its encoded documentation guarantees that information is safeguarded and agreeable with applicable security guidelines. Additionally, IT Glue's automation work processes permit teams to smooth out documentation cycles and save time. [Learn more about IT Glue ](https://www.itglue.com/)\n\n \n\n## Buyer\u00e2\u20ac\u2122s Aide: Picking the Right Documentation Tool for DevOps \n\nWhile choosing a fitting IT documentation tool for DevOps, it is essential to consider the accompanying elements: \n\n \n\n**Key elements and contemplations: **Characterize the necessities and targets for your documentation alongside the accessible financial plan and assets. \n\n**Combination capabilities: **Ensure that the picked tool consistently coordinates with your current framework, advancing [continuous collaboration](https://www.docsie.io/) within DevOps teams. \n\n**User experience and connection point: **Prioritize a user-accommodating point of interaction and features that upgrade accessibility and simplicity of knowledge management within the DevOps system. \n\n**Scalability and customization options: **Assess documentation tools based on their scalability and customization options, guaranteeing arrangement with explicit hierarchical requirements. \n\n**Security features and compliance standards: **Stress the significance of strong security features and compliance with pertinent standards, ensuring the insurance of sensitive information and protection. \n\n**Pricing models and subscription plans:** Investigate different pricing models and [subscription plans](https://www.docsie.io/pricing/) to adjust the chosen documentation tool with monetary necessities and authoritative imperatives. \n\n## FAQs \n\nThe following are a few regularly posed inquiries relating to IT documentation tools for DevOps: \n\n \n\n**Q: How does Docsie succeed in giving the key tool features required in an IT documentation tool for DevOps?** \n\nA: [Docsie ](https://www.docsie.io/)succeeds with its incorporated documentation repository, vigorous version control, and efficient collaboration features, making it among flexible and far-reaching documentation solutions for DevOps. \n\n \n\n**Q: How could compelling documentation practices further develop general workflow organization proficiency?** \n\nViable documentation practices can further develop general workflow organization proficiency by giving a unified repository of data, considering simple access and collaboration. It likewise empowers version control, mechanization of workflows, and the ability to analyze and provide details regarding information. \n\n \n\n**Q: What are the normal challenges confronted while executing documentation solutions in DevOps?** \n\nA: Some challenges experienced during the execution of documentation solutions in DevOps include: \n\nInadequate time and assets \n\nTrouble in keeping up with modern documentation \n\nProtection from change from team individuals \n\nSiloed documentation practices \n\n**Q: How do IT documentation tools improve efficiency in collaboration among teams?** \n\nInformation technology documentation tools further develop collaboration by giving an incorporated platform, facilitating efficient collaboration, empowering knowledge management/sharing, and advancing straightforwardness. \n\n \n\n**Q: Which job does knowledge of the executives play in the outcome of software development projects?** \n\nA: The executives assume an essential part in the progress of software development projects by empowering teams to catch, store, sort out, and share knowledge. This further develops correspondence, efficient collaboration, and independent direction, eventually prompting improved results. \n\n \n\n**Q: How could IT professionals remain refreshed with the most recent trends in documentation tools and best practices?** \n\nA: Information technology professionals can remain refreshed by effectively engaging in industry sites and articles, taking part in important meetings and studios, organizing with peers, and assessing arising documentation tools and practices to stay educated and versatile to industry progressions. \n\n## Final words \n\nIT documentation technologies are critical to DevOps' success since they empower viable workflow organization and upgraded documentation procedures. IT professionals might make tough decisions and pick the [best documentation tool](https://site.docsie.io/documentation-collaboration-software) for their necessities and goals by cautiously assessing the significant components and contemplations framed in this definite aide. The compelling incorporation of these tools inside DevOps might invigorate further developed efficiency collaboration, correspondence, and general proficiency in the long run, adding to the progress of IT operations and software development endeavours. \n\nAre you prepared to change your documentation practices with these tool recommendations?[ Try Docsie](https://www.docsie.io/try_docsie/), the best documentation solution for IT operations. With its user-accommodating point of interaction and high-level tool features, Docsie soothes the documentation cycle, guaranteeing upgraded collaboration and correspondence within your DevOps processes. Try now and experience the feeling of smoothed-out documentation firsthand. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_r0QisICjqJHxRcYgW/image6.png)\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_4wGrSD3jWQbBDfZiT/image7.png)\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_b5IfKntSgH9TCqRyA/image12.png)\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_wSLCRmGgNvaDSXSPf/image13.png)\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_3x6BmdoLAHtwjTroK/89457648-c49e-f700-3e5a-b2bb5b94b1f4banner_32.jpg", "summary": "In this blog, eight of the best IT documentation tool recommendations will be provided, which will likely dominate the world of DevOps in 2023. ", "publish_date": "October 01, 2023", "categories": ["AI", "Documentation Portals", "Technical Writing", "Documentation"], "status": 1, "path": "/blog/articles/8-best-it-documentation-tool-recommendations-for-devops-in-2023", "slug": "8-best-it-documentation-tool-recommendations-for-devops-in-2023", "previous": {"link": "../10-ways-to-master-prompt-engineering-for-technical-writers", "title": "10 Ways to Master Prompt Engineering for Technical Writers"}, "next": {"link": "../a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration", "title": "A to Z of Documentation Version Control and How it Improves Workplace Collaboration"}}, {"title": "Optimising Your API: Best Practices for Documentation", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B Content Writer and Marketer, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "From cave scribbles to the recently launched Threads app, human communication has come a long way. In the same way, machines and apps communicate with each other all the time. In 2022, 63% of software developers used more APIs than in 2021. As per the [State of APIs Report from Rapid](https://www.devopsdigest.com/apis-are-the-future-of-software-development#:~:text=Developers%2C%20who%20are%20natural%20innovators,of%20APIs%20Report%20from%20Rapid.), the usage of API is rising consistently. Its variants are increasing and developers are rooting for enhanced tool efficiency and speed. But what is **API **writing? How does it help businesses to acquire more **customers**? Read along and find out everything about **API documentation tools. **\n\n## What is API Documentation?\n\n![What is API Documentation?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_poQhW1OMOPBQVkdLq/image9.png)\n\nAPI documentation refers to the process of creating a technical document using reliable and efficient **API documentation tools**. It is an instruction manual that shares detailed information on the API and provides specific guidelines on effective API integration, maintenance and usage. \n\nFrom **code examples** to tutorials, screenshots to video content\u00e2\u20ac\u201dthis documentation provides complete guidelines that help developers and users understand the different aspects of the API and work with the same. \n\nAfter you complete your documentation draft through tools like [Docsie](https://app.docsie.io/login/#/), it is shared amongst all the stakeholders. Good API documentation contains a description of API features, API endpoints, specific examples of how to use the API, etc. \n\nThe hallmark of a good API document is that both your beginners and advanced **customers **can use it. So, if you wish to write good, detailed and descriptive documents, discard technical language and jargon. Break down complex concepts and explain technical ideas in simple and plain language. \n\n## Types and Structure\n\nBy using an interactive **API documentation tool** like [Docsie](https://www.docsie.io/demo/), you can write explanatory documents that are easy to understand and implement. \n\n![API documentation tool](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_mfhOkMpNzkEprY1MQ/image7.png)\n\nBroadly classified, there are **three types of APIs**:\n\n### 1. For team members\n\nSometimes, companies have an internal API and only particular team members have access and can use it. This kind of API generally streamlines the process of data transfer between systems as well as teams. In this case, the company's internal developers remain in charge of the document. \n\n### 2. For counterparts\n\nCompanies that provide the API, share this outside the organisation where they give access to a second party. In such cases, there exists a business relationship between the two companies. The security measures in these kinds of APIs are relatively stringent. Only authorised clients can gain access to view, maintain and suggest changes. \n\n### 3. For end users\n\nThese are open APIs, so any developer is free to use them. There are no authorisation measures or strict authentication involved herein. Most of the time, these APIs are available for free since the providers want more and more adoption. But sometimes, these come with a subscription fee. This cost, however, depends on how many API calls are made. \n\n## What are API Documentation Tools?\n\nDo you wish your API document was simple, easy to read and filled with more interactive elements? Drop all your worries and choose a documentation tool like [Docsie](https://site.docsie.io/) that can make your document more consistent and more presentable. \n\nThese tools help API providers and offer them the experience of working with an **interactive API documentation** interface. The most notable features of such tools include automatic document generation from API specifications, automatic documentation updating, different documentation versions, personalisation options, etc. \n\nIf you are using top-rated API documentation tools such as [Docsie](https://www.docsie.io/pricing/), you can not only write, organise and maintain your documents; but you can also beautify them using the platform's trendy design features. \n\nOn one hand, these tools help writers to keep their documentation organised and on the other hand, these make it easier for developers, product managers and team members to understand **APIs** and use them effectively.\n\n## Benefits of API Documentation Tools\n\nTools like [Docsie](https://www.docsie.io/) contribute to enhancing developer productivity. By going through a well-drafted API document, developers can easily understand the functionality and purpose of each endpoint. This decreases the probability of errors and also saves a lot of time and effort. \n\nThrough proper documentation, companies creating APIs transfer **data** and precious information about their product to the partner companies. Technical writers can use such documents as their reliable source to create guides and tutorials for the end **customers**. Thus, these documents ensure collaboration and offer a seamless experience for everyone working with the particular API. \n\nAPI documents not only explain product features but also share guidelines along with proper code examples. The tools help writers take up each API feature, explain complex ideas and talk in detail about the API's various use cases. This helps developers understand the abilities and limitations of the API and build applications accordingly. \n\n## How to Choose API Documentation Tools?\n\n![How to Choose API Documentation Tools?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Rf37TTrGuHN9CI72t/image6.png)\n\nThe tech market is full of several documentation tools. We understand how overwhelming it might be! To ease things out, here are the five factors that we recommend you should check while choosing your preferred tool:\n\n### 1. Hassle-free integration \n\nLook for the tool that shares good compatibility with the other tools you often use. For example, your chosen tool should offer seamless integration with integration systems, version control, etc. \n\n### 2. Simple and customisable \n\nGo for tools that provide a unique user experience. The selected tool should help you prepare easily customisable excellent documents in the minimum time. \n\n### 3. Security\n\nThe aim of your tool is to make your document user-friendly. So, select an app like Docsie that has enhanced security so that your **customers **remain safe from undesirable and malicious attacks. \n\n### 4. Support\n\nConsider tools having a developer community and go for the ones which offer troubleshooting resources and other product-related assistance. The customer service of your chosen provider should be supportive and responsive. \n\n### 5. Cost\n\nKeep your budget in mind and consider tools that are value for money. Check their **scalability**, features and benefits and consider their limitations to find out if the particular product is worth your expenditure. \n\n## Who writes API documentation?\n\nSometimes, developers who create the APIs take up the task of documentation. However, such documents can become too technical. Therefore, companies hire professional technical writers to work on the documentation. \n\nTechnical writers can understand complex language. And they can also write engaging content while conveying relevant information. API writers must understand the source code and derive sufficient information for **interactive API documentation.**\n\nAn API writer typically has the perfect blend of language and programming skills. Good knowledge of programming languages, understanding of formatting standards, excellent communication skills, and knowledge of editorial tools - these are some of the chief qualifications an API writer should have. \n\nThe ideal candidate is someone who knows about programming languages like Python, Java, PHP, etc., and also has some experience and expertise in the domain of technical writing. Individuals with in-depth knowledge of Software Development Kit (SDK) can also do this kind of writing. \n\n## What are the best practices for API documentation?\n\n|What|Why|\n|-|-|\n|||\n|Understand your customers|Find out your potential audience before you start writing about your API. Normally, there will be two kinds of audience groups - product managers and technical leaders who assess the API and developers who actively interact and use your API. |\n|Keep it simple|People with varying levels of expertise and experience will read your document. So, keep your language plain, simple and easy to understand. Stay away from jargon and highly technical language that can put off some of your readers. |\n|Introduce quick guides|Choose API documentation tools that can help you provide quickstart guides for easy onboarding of your new developers. Make sure that these guides contain code samples and instructions regarding API usage. Your primary goal should be to make your API as accessible as possible. |\n|Cover all aspects of API|Make your API documentation comprehensive. It should have references, guides and loads of examples so that readers can refer to it as an instruction manual. Cover all aspects of your API, answering the common questions of your audience. |\n|Add reference documentation|Include a comprehensive list mentioning the methods and objects that your API exposes. Add a description and explain how to use each one of them. This will help developers understand the usability of your API. |\n|Maintain your document|Update your document regularly. Remove wrong information and inaccuracies and maintain a document that answers the frequently asked questions of the developers. Ensure that your document reflects the newest addition to your API and has complete information on how it can be of help. |\n## Your Perfect API Companion- Docsie\n\nThe one-stop shop for all your documentation needs, Docsie provides an effective and reliable tool that you can use to create, maintain and edit your API documents. \n\n![Your Perfect API Companion- Docsie 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_qGXGtgxj0vejosSJB/image5.png)\n\nFrom **ready-to-use** templates to auto-generation documentation and multiple versions\u00e2\u20ac\u201dthis tool comes with a wide range of features so that you can experience a seamless API document creation journey. \n\n![Ready-to-use templates ](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_TrnppJvOBJgTTHVN0/image3.png)\n\n## What makes Docsie different from other tools?\n\n![What makes Docsie different from other tools?\n](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_am5Sn98pQV49CS6O2/image8.png)\n\nIt serves as a centralised documentation resource for your team members and end users. Whenever you share your document with new team members, they can view or edit it in a single location. \n\nWhen you share your documents with your customers, they can access the help pages and support tutorials to understand the technical aspects and use cases of your product or service. \n\n**Are you using Swagger?** [Docsie](https://site.docsie.io/api-documentation-tool) lets you work on Swagger API files too! All you need to do is import a Swagger definition file. And then, Docsie will give you an API documentation draft that you can develop further. \n\nWith user-friendly features like **[Markdown Extended Syntax](https://site.docsie.io/online-markdown-editor)** and **built-in chats** - using Docsie is a cakewalk as it keeps you connected with your team members and promotes collaboration by assigning API tasks and jobs. \n\n![Markdown Extended Syntax](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_IJrGkvt4r6BjkyYCD/image1.png)\n\n## Key Takeaways\n\n**API documentation tools** help API providers share important information about the API features and their use cases. With such tools, developers and the end users gain proper understanding, knowledge and usage of the API. The document is a full-fledged guideline on successful API integration with your existing applications. \n\nWith these tools, you can accelerate your **documentation process, track and edit changes, organise and structure your content and promote collaboration**. The design feature of such tools also lets you style your documents in the way you want. You can make your documents more presentable and secure your customers' attention. \n\nPicking the right API tool is integral to your business. Tools like Docsie help you create **interactive API documentation**. This helps you to share your document with your team members, who can then share it further and add valuable information. Choose a user-friendly, easy-to-maintain, interactive and affordable documentation service which aligns with your business objectives.\n\n## Frequently Asked Questions\n\n**1. What is meant by API documentation?**\n**Ans**: API developers write API documents for software developers and project managers. These documents shed light on the API and mention its features, use cases, applications, etc. If you are unsure where to store your API, you can keep it safe on your company's website and share access with all your team members. \n**2. What is the first step of writing an API document?**\n**Ans**:Go to the basics. Read up about the API, discuss with the API providers and see how the developers have created the API. If it is appropriate, why not use the API and check its pros and cons yourself? This will be of great help to write the first draft of your API document.\n**3. How to start writing API documents?**\n**Ans**:Learn about your API and gather complete knowledge about its features and use cases. Use the software yourself to understand its functionalities and note down the bottlenecks that you might face. Write your document in a simple language catering to your customers' needs. \n\n## Final Thoughts\n\nWhether it is to exchange functionalities or valuable information, software, apps and websites communicate with each other through a graphical interface. By writing and maintaining well-drafted **interactive API documentation**, companies can better communicate product details to the developers. APIs help **customers** as they enhance software development, increase its speed, add extra functionality or build new applications. \n\nAs per the [State of API Integration Report of 2020,](https://cdn2.hubspot.net/hubfs/440197/2020-04%20-%20SOAI%20Report.pdf) more than 83% of the respondents consider API integration to be at the heart of IT and business infrastructures. So, now that you know how to draft APIs, follow the best practices, have a concrete structure and incorporate documentation into your everyday processes.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_quYQj9FV6KNpWmTdC/3d985e71-8597-503c-795f-f19b4b886d16banner_18.jpg", "summary": "In this blog we are unravelling how we can optimising API while tapping into the Best Practices for Documentation", "publish_date": "September 27, 2023", "categories": ["Product Documentation", "API Documentation"], "status": 1, "path": "/blog/articles/optimising-your-api-best-practices-for-documentation", "slug": "optimising-your-api-best-practices-for-documentation", "previous": {"link": "../how-to-write-clear-concise-user-manual-instructions", "title": "How to Write Clear, Concise User Manual Instructions"}, "next": {"link": "../custom-knowledge-bases-pros-and-cons", "title": "Custom Knowledge Bases: Pros and Cons"}}, {"title": "How to Write Clear, Concise User Manual Instructions", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "The award-winning and prestigious journal titled **[Life Is Too Short to RTFM: How Users Relate to Documentation and Excess Features in Consumer Products](https://academic.oup.com/iwc/article-abstract/28/1/27/2363584?redirectedFrom=fulltext&login=false)** shares its reports of a series of surveys conducted over seven and a half years. As per the study, consumers read manuals only 25% of the time. The underlying causes for this are often ineffective manuals with unclear details and boring layouts and formatting. This blog shares tips and tricks on writing an excellent consumer-friendly user manual. By using software like Docsie, you can craft an exceptionally well-written user manual in a hassle-free way and within the minimum time. \n\n## What are the key elements to include in a user manual?\n\nAll companies are unique. And in the same way, no two products are ever alike. But whatever your product may be, your user manual shows features of certain principle elements. Whether you are selling the latest smartphone or own a company producing microwaves, your user manual should contain key information and present it succinctly. Let's find out about the top 12 features that you can introduce in your manuals. \n\n![Manual Features](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_NXbUWOqLiphzGYcCi/image3.png)\n\n|**What**|**Why**|\n|-|-|\n|Language|When you speak to your customers in a simple language, they find your brand more accessible and develop an interest to remain loyal users. And this lies at the heart of customer service. |\n|Accessibility|Try to promote inclusivity through your document. Make your manuals accessible for people having cognitive disabilities, limited hearing, visual impairments, etc. |\n|Logical flow|Structure your content using relevant headings and subheadings. There should be a logical flow in the manual so that customers know how to approach your product. Have a proper beginning, middle and end to avoid confusion. |\n|Table of Contents|A crucial element of your manual, this serves as the starting point for your customers. It guides users to find particular information without having to read through the entire manual. |\n|Visuals|Images, illustrations, videos, etc., make your content livelier. By using visuals in between large chunks of text, you can make your manual more engaging and interactive with your customers understanding everything that you need to say. |\n|Simplicity|Being simple is difficult. When a user manual sounds less like a technical document and more like a friendly guide, users do not get intimidated by the quantity of content. |\n|Searchability|In today's world of digital communication, we are more prone to search for information online. So, add the element of searchability to your document so that users can check relevant content easily. |\n|Nice design|While adding graphs, visuals and images to your manuals, don't go overboard. Use space judiciously and choose a colour palette which stays consistent throughout the whole piece. Have enough white space so that eyes do not get strained. |\n|Problem-solving|Make your user manual focused on the problem that it attempts to solve. Address the pain points of your customers and rather than listing the features of the product, show how it can benefit customers. |\n|Real feedback|Try to gain first-hand knowledge from beta testers or from a set of customers who can share their experiences of using your product. Work on their feedback and draft relevant content. |\n|Further resources|At the end of your user manual, have a section that links to other documents that customers can refer to. These can be important websites, email IDs, telephone numbers, etc.|\n## How to Write A User Manual?\n\n### 1. Understand your audience\n\nFind out who are your users before you start writing. What are their problems, needs, and requirements? Optimise the instructions in your manual so that they work for both beginners and experienced product users. Understand their expertise and match your content. \n\n### 2. Know the objective\n\nFigure out why you are writing the document. Do you wish to talk about your product features? Or help your users navigate issues or know the troubleshooting steps? Define your goal and draft your content accordingly. \n\n### 3. Know the product\n\nGather detailed information by talking to developers, product engineers, etc. Know the background of the product and cross-check information to check its accuracy and relevance. Ask insightful questions and place yourself in the shoes of the product users. \n\n### 4. Use language mindfully\n\nChoose simple words and phrases that everyone can understand. Avoid using passive voice and stay away from using the first person. Discard jargon and technical terms and explain processes, systems and product features in layman's language. \n\n### 5. Describe processes\n\nTalk about processes in detail and be as descriptive as possible. Follow a technical writing style but do not overload the document with too much information. Make every word count and do not use ambiguous words or sentences that can create confusion. \n\n### 6. Add relevant sections\n\nBreak complex problems into digestible chunks. Include relevant and appropriate sections such as table of contents, introduction, frequently asked questions, further resources, etc. Outline the document or use a simple template so that you do not miss adding any important sections. \n\n### 7. Put appropriate visuals\n\nAdd photos and videos to attract users to go through your instructions. Convey more through pictures and complement them with carefully placed paragraphs of text. \n\n### 8. Have a logical flow\n\nStart with the what and then go to the how of your product. Explain key terms and phrases associated with the product, highlight its features and then go to the sections of troubleshooting and further resources. \n\n### 9. Be crisp\n\nDo not beat about the bush. Convey information. You can use bullet points, tables, flowcharts or diagrams for this. Keep your information updated by keeping in touch with the product developers, research team, engineers, etc. \n\n### 10. Give final touches \n\nProofread your documents before hitting publish. Check for typographical errors, language issues, grammatical inconsistencies, etc. Ensure optimal readability by highlighting key information, using legible fonts and placing headings and subheadings to divide the entire content into separate sections.\n\n## How to Structure and Organize A User Manual?\n\n* Creating an **organized structure** and **logical flow** is crucial to making a user manual easy to navigate and follow. The manual should be arranged into distinct sections or chapters relating to major functions, components or procedures. Use clear, descriptive headings and subheadings to divide information into logical blocks.\n\n* Start with an **overview** or **product introduction section** to provide a high-level orientation before diving into specifics. Group related features or tasks together in sections - for example, separate sections for setup, basic operation, troubleshooting, maintenance. Number chapters and section headings sequentially so the manual has a clear, progressive flow.\n\n* Within **each section, arrange information** in order of usage - **simple** or **preliminary steps** first before more advanced tasks. Give clear procedural instructions in numbered step formats. **Chunk text** into short paragraphs for better readability. Use bulleted or numbered lists where suitable to break up dense text.\n\n* Illustrate **sequences** or **workflows visually** with **diagrams, flowcharts** and **step-by-step graphics**. Show interface or component closeups when relevant. Consider a getting started or quick setup guide upfront for impatient users who don't want to read the full manual. Include a table of contents, index page and glossary of terms for easy navigation and lookup. Using a well-organized structure will make any user manual more coherent, intuitive and user-friendly.\n\n## What software should I use to create a user manual?\n\nThe market is crowded with a host of documentation software. While some offer affordable pricing plans, some boast of never-seen features. So, it's common to feel overwhelmed with so many options all around. Choose [Docsie](https://www.docsie.io/documentation/) as your trusted software partner where you can create, edit, publish and share your user manual online. From organising a diverse portfolio of manuals to managing multiple versions [Docsie](https://help.docsie.io/) is the perfect software to accelerate your user manual creation process!\n\n### Helpful features:\n\n* The platform helps you to keep all your documents organised so that you can easily spot the one you need to share with your target users. \n\n* The Shelves feature lets you find the part of the manual that you are looking for. \n\n* Through version control, you can check the previous edits to your document. \n\n* The Translation feature translates your content automatically into the targeted language. \n\n* You can define tasks, list down workflows and present a comprehensible document. \n\n* Collaboration with the in-house design team helps you create brand-aligned user manuals. \n\n* Enjoy seamless publishing with the click of a button. \n\n### Key benefits:\n\n* Hosts all documents in one place with different levels of accessibility. \n\n* Reduces the time and effort to publish and maintain product-related documentation. \n\n* The clean and intuitive user interface makes documentation easy and super fast.\n\n* Maintaining multiple versions helps in easy editing and collaboration. \n\n* Easy to understand, making onboarding hassle-free. \n\n![Docsie Docume](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_xpPIcBVom46lPvYx1/image1.png)\n\n![Add a shelve](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_5XVa0CsxNMOW1nWZT/image2.png)\n\n## What's the best way to make a user manual easy to follow and understand?\n\n* The most important aspect of any user manual is making the instructions **easy to follow** and **understand**. Use simple, clear language that avoids overly technical jargon or confusing product-specific terminology. Write short, straightforward sentences in active voice.\n\n* Provide **enough detail** and explanation for users to grasp concepts, but **don't over-explain simple actions**. Use a friendly, conversational tone to help users feel comfortable rather than intimidated. Avoid ambiguous phrasing that could be interpreted different ways.\n\n* Use **consistent terms** to refer to interface elements, buttons, and menu items. Include screenshots and diagrams to visually demonstrate usage and reinforce explanations. Illustrate how the product looks at each step rather than relying solely on text descriptions.\n\n* **Format instructions** in numbered step formats with distinct actions per step. Chunk information into short paragraphs for **better readability**. Use bold headings, bullet points, numbered lists, and ample white space to prevent dense blocks of text.\n\n* Provide **guidance** if users need to complete prerequisites before certain tasks. Give tips, shortcuts or recommendations to aid usage. Include **warnings** or **caution notices** before potentially harmful actions.\n\n* Summarize **key takeaways** or **reminders** after lengthy or complex procedures. Allow skimming by structuring the manual with clear hierarchies and navigation. A well-written user manual tailored to the audience's level of knowledge offers the simplest path to mastery.\n\n## What graphics, screenshots or visuals help improve user manuals?\n\n* **Visuals** are invaluable in user manuals to demonstrate product features, illustrate complex processes, and enhance understanding. Screenshots are essential to show users exactly how the product interface looks and reinforce text instructions. Capture screenshots of key stages during procedures to reveal menu options, button clicks, input fields, notifications etc.\n\n* **Annotate screenshots** with callouts, text labels, and arrows to highlight notable areas and guide users' attention. Make sure images are large enough to show detail while optimized for sharpness. Include close-up shots of buttons or settings when referring to them in steps.\n\n* **Diagrams**, such as wireframes and flowcharts, visualize relationships and workflows. Exploded views detail individual components. Infographics creatively represent stats or data. Photos demonstrate equipment setup. Icons graphically indicate warnings, tips, notes, etc. Consider sketch-style illustrations to explain concepts or add visual interest. Charts and tables organize complex information at a glance.\n\n* **Graphics** should be professionally designed for maximum clarity and visual impact. Use consistent iconography and color-coding across images. Relevant, high-quality graphics not only break up dense text but improve comprehension and recall of instructions.\n\nHowever, **avoid cluttering** the manual with excessive, unrelated or poorly executed visuals. Images supplement text but shouldn't distract from key messaging. Only use **graphics** that are directly supportive of content. Sufficient white space around visuals enhances readability. With an eye-catching yet minimalist approach, crisp graphics make user manuals more engaging and instructive.\n\n## How detailed and comprehensive should a user manual be?\n\nDetermining the right level of detail is a balancing act when creating user manuals. Too little information leaves users confused and unable to properly operate the product. But excessive detail can make manuals unwieldy, dull, and hard to use.\n\n![How detailed and comprehensive should a user manual be?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_eQ5rAzE1YGfpITafO/image5.png)\n\n* Focus on providing the **minimum instructions** needed for users to complete tasks safely and effectively. Give overview explanations for conceptual background, but avoid in-depth theory or technical minutiae unless directly relevant.\n\n* Describe **every step users** must take to configure settings, operate features, and perform maintenance. Don't assume knowledge or skip seemingly obvious steps. But don't repeat straightforward points.\n\n* Find the sweet spot between **comprehensive** and **concise**. Use succinct phrasing and omit extraneous details. Employ consistent terminology for brevity. Provide expanded explanations selectively where needed to clarify complex processes.\n\n* **Supplement text** with visuals to avoid lengthy passages. Summarize key takeaways after lengthy procedures. Include an index, glossary, and table of contents so users can easily reference details.\n\n* Consider segmenting content across multiple manuals for different user types, such as **beginners vs. advanced users**. Or separate general operating instructions from in-depth technical specifications.\n\n* While **manuals** should be complete, too much information can be counterproductive. Target the needs of real users and find balance through iterative drafting, user testing, and feedback rather than attempting to document every facet exhaustively. A tailored approach produces manuals with sufficient yet tightly focused content for true usability.\n\n## How do I ensure consistency across sections and chapters of a user manual?\n\n**Maintaining consistency** in the format, tone, terminology, and style used across a user manual is key for a cohesive user experience. A consistent manual allows users to easily find and absorb information without confusion or distraction.\n\nUse the **same document structure** throughout, with uniform numbering schemes for **chapters, headings, pages, figures, **and** tables**. Keep formatting elements like text styling, indentations, and line spacing consistent.\n\nUse **identical terminology** to refer to interface elements, components, buttons, menu items etc. Never interchange different terms or labels. Maintain a steady tone whether instructive, conversational, or formal.\n\nKeep the **writing style uniform** by using the same sentence structures and avoiding sudden fluctuations between passive and active voice. Use similar phrase lengths and vocabulary levels without abrupt variations.\n\nApply identical styling for **notes, tips, warnings, notices**, etc. Format instructions in a consistent numbered step pattern. Standardize visuals like icons, screenshots, and diagrams. Cross-reference chapters, sections, figures, tables, and headings with a consistent numbering/naming system. Create and use style guides, templates, or macros to reinforce uniformity.\n\nWhile **discrete sections** may target distinct functions, the manual should read as a unified document. Consistency evokes professionalism and supports usability by setting clear user expectations. But consistency should not **trump clarity** - format can be broken when absolutely required for better comprehension and learning.\n\n## How should I format the text, fonts, layout in a user manual for readability?\n\n* The formatting of **text, fonts,** and **layout** in a user manual requires careful consideration for optimal readability.\n\n* Aim for a **clean, well-structured layout** using consistent formatting rules. Avoid **dense paragraphs** and **blocks** of text by using line breaks, whitespace, and bullets. Organize content in logical sections using headings and subheadings.\n\n* For **body text**, use a standard professional font like **Arial, Times New Roman,** or **Calibri** with a **10-12 point size**. Avoid fancy script or display fonts reserved for headlines. Use boldface or italics sparingly for emphasis.\n\n* Ensure adequate line spacing and margins so text doesn't feel cramped. Limit line length to **50-60 characters.** Left align text. Make sure fonts and sizes are consistent across **headings, body text, captions, warnings**, etc.\n\n![Adequate line spacing and margins](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_Ssci2T9UyuGFKaR3j/image4.png)\n\n* Use **numbered** or **bulleted lists** to break up instructions into easy-to-follow steps. Tables organize complex data efficiently. Icons and warning labels stand out from body text. Strategic use of font variations adds visual hierarchy.\n\n* Minimize **large blocks** of **capital letters, underlining, and exclamation points** for readability. Use page breaks thoughtfully between major sections. Number pages and include headers and footers.\n\n* **Formatting** should disappear from the user's view by **facilitating seamless reading comprehension**. Alignment, whitespace, and visual flow allow key information to emerge clearly. A clean, well-formatted layout enhances manual usability and instructional value.\n\n## What tone and language should I use when writing a user manual?\n\n* The tone and language used in a user manual must balance professionalism with approachability. Avoiding overly technical jargon while maintaining accuracy helps make instructions clear and accessible. Use simple, straightforward language that focuses on the user's needs. Explain concepts clearly and provide step-by-step guidance using active voice and positive imperatives (\"**Press the power button**\").\n\n* Maintain a conversational, welcoming tone. Use \"**you**\" frequently to directly address the reader. Provide tips and guidance as a helpful instructor rather than just issuing commands. Define necessary **terminology, acronyms**, and **model numbers** on first use. Provide a glossary of terms for reference. Use illustrative analogies or metaphors when explaining complex technical concepts.\n\n* Translating **technical specifications** into easily **digestible instructions** requires skill. Omit extraneous details but avoid oversimplifying. Use consistent phrasing and reinforce explanations with visuals.\n\n* Address the reader respectfully. Avoid **patronizing** or **insulting** language. Maintain an inclusive, professional tone regarding age, gender, culture, abilities, etc.\n\n* While inaccurate or ambiguous terminology frustrates users, clear communication empowers. Review phrasing carefully to exclude potential misunderstandings or negative connotations. Seek **feedback** from actual users when possible.\n\n* With the proper **tone** and **language,** a manual feels welcoming rather than intimidating. **Clear explanations** coupled with **style maximize** the **user manual's effectiveness**.\n\n## How can I make sure a user manual covers safety warnings and disclaimers?\n\n* **User manuals** must alert readers to potential safety hazards and proper operation of products to minimize risks. Clearly communicating safety information protects both the user and manufacturer.\n\n* Include safety warnings before any dangerous actions, such as high voltage exposure, moving parts, chemical interaction, high operating temperatures, etc. Use signal words like \"**Warning**\" or \"**Caution**\" to emphasize hazards.\n\n* Explain possible injury or damage from unsafe practices. Provide **concise instructions** for safe operation. List required protective gear or environmental conditions if applicable.\n\n* Use **visual alerts** like warning symbols or icons to draw attention. Bold, uppercase letters in a contrasting color also highlight warnings. Consistent, dedicated formatting for dangers boosts manual scannability.\n\n* Inform users to read **safety sections** fully and provide certification of training where required. Advise regular equipment inspection and maintenance to prevent injuries. Suggest ergonomic best practices for user health, if relevant.\n\n* Specify safety measures for various user groups like **trained professionals vs consumers**. Consider warning translators or pictograms for global audiences. All safety communication should be highly visible, unambiguous and supplemented with visual cues.\n\n* In addition to **safety guidelines**, also indicate proper equipment use to avoid damage and instruct users to read the manual. While excessive disclaimers undermine focus, highlighting dangers demonstrates the creators concern for user well-being. Clear safety communication minimizes liability and enhances professional reputation.\n\n## Should user manuals be printed or made available digitally?\n\n* **User manuals** can be delivered in either printed or digital formats, each with its own pros and cons. Companies should consider users' needs and product complexity when deciding between print and electronic manuals.\n\n* **Printed manuals** allow for easy onboarding and quick reference without devices. They're ideal for installation, operation, and maintenance instructions that require linear step-by-step guidance. Print also avoids battery/screen limitations.\n\n* However, print can be wasteful, costly, and difficult to update. **Electronic manuals** help conserve resources and can be inexpensively distributed online. They're easily searchable and can include multi-media like video tutorials.\n\n* **Digital formats** are convenient for accessing specs, troubleshooting, how-to or reference information non-sequentially on desktop or mobile. But prolonged screen reading causes fatigue. Digital access relies on internet connectivity and power.\n\n* For highly visual manuals, print maximizes image quality and clarity. But electronic manuals enable zooming for detail. Consider **usability** when determining optimal page size, binding, orientation and paper weight.\n\n* If opting for print, also provide a digital version for anytime, anywhere access. Choose user-friendly software formats for electronic distribution, like **responsive HTML. PDFs** maintain formatting but limit searching.\n\n* Ideally, offer both a printed quick start guide along with a comprehensive e-manual. Evaluate **user needs, product type**, and **task types** to determine if print, digital, or both formats are optimal. A dual delivery approach maximizes manuals availability and utility.\n\n## Key Takeaways:\n\n* A good user manual depends on several factors. It should have a **simple language, attention-grabbing visual elements** and a **logical, hierarchical structure**. Companies should only include specific topics and present those concisely so that customers do not get overwhelmed or might not go through the content. \n\n* Before writing the manual, ideate the **content, formatting and structure**. Use a reliable software platform and document all that you need to convey to your customers. Choose [Docsie](https://www.docsie.io/fr/documentation/user_guides/?doc=/publish-documentation-portal/quick-start/#section-header-two-dg702) to publish your documents online and give access to your team members so that they can edit and share their comments on the piece. \n\n* A **user manual acts** as the first point of contact for your customers. It should contain all the relevant information about the product and key sections on product maintenance and things to avoid. User manuals should cover all aspects of the product's troubleshooting, frequently asked questions, product functionality, etc. \n\n* **Discard technical jargon** while explaining complex concepts. Use a simple language which is easy to understand. Explain all the relevant concepts related to your product using simple words. Add graphics, workflows and diagrams only when they add to the existing content and explain them in conjunction with the content. \n\n* Stay away from sharing **dreary theories** about your product. Give helpful, practical details and do not assume that customers know everything. Be crisp, avoid extra and unnecessary information and share only what is essential. Make sure that all chapters of your user manual maintain consistency in terms of tone, style, formatting, terminology, etc. \n\n## Final Thoughts\n\nWriting user manuals is both a science and an art. You need to understand the psychology of your customers and write easy-to-understand instruction manuals in a comprehensive language. Helpful and effective user manuals lead to better after-sales service and, as a result, lead to more customer satisfaction. \n\nWith [Docsie](https://www.docsie.io/), you can easily create an online user manual and share it with your team to edit, translate, publish, maintain and make it available to your users. Docsie is the perfect solution that understands all your documentation needs and makes it an easy walk to write simple yet powerful online manuals. \n\n## Frequently Asked Questions\n\n**1. What is the top feature of a user manual?**\n\n**Ans**: Beyond everything else, user manuals should be simple and easy to follow. The content and the format should be drafted in a user-friendly way so that customers can follow it with ease and understand each step of the process described. \n\n**2. Why are user manuals important?**\n\n**Ans**: User manuals ensure that customers gain complete information about the product before using it. Manuals are a rich resource that mentions detailed features of the product and shares tips on how to use it so that the product can be used effectively without affecting its lifetime. \n\n**3. What is the objective of user manuals?**\n\n**Ans**: The primary goal of a user manual is to remove ambiguity and help consumers know more about a product and learn how to use it. It is the go-to content that contains concrete instructions for the customers on how to make the most of the product that they have bought. \n\n**4. What is meant by user manual documentation?**\n\n**Ans**: User manual documentation refers to the crafting of the content that companies share with their audience to solve their issues and help them to be more successful with the product. It is sort of a guideline that helps users to understand the dos and don'ts of handling their products. \n\n**5. What kind of a document is a user manual?**\n\n**Ans**: It is a highly technical document. It focuses on providing key information and also guides customers so that they can use and maintain the products to the best of their abilities. \n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ZYVJA0x71Vua3Ljjm/87fea8e3-b5e4-fa8f-20ad-77bbf6fe0e1bbanner_17.jpg", "summary": "This blog shares tips and tricks on writing an excellent consumer-friendly user manual. By using software like Docsie, you can craft an exceptionally well-written user manual in a hassle-free way and within the minimum time. ", "publish_date": "September 18, 2023", "categories": ["Product Documentation", "User Manual Instructions"], "status": 1, "path": "/blog/articles/how-to-write-clear-concise-user-manual-instructions", "slug": "how-to-write-clear-concise-user-manual-instructions", "previous": {"link": "../creating-effective-sop-guidelines-examples-templates", "title": "Creating Effective SOP: Guidelines, Examples, Templates"}, "next": {"link": "../optimising-your-api-best-practices-for-documentation", "title": "Optimising Your API: Best Practices for Documentation"}}, {"title": "Creating Effective SOP: Guidelines, Examples, Templates", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Ever wondered what will happen if all your meeting details, data points, or training data get lost? How will your company work? What will happen to the ginormous amount of valuable information? \n\nThank God we have documentation, which is a must-have for the smooth running of any organization. Whether it is a small task or a large project, through effective documentation, you can seamlessly create, maintain, publish, and share information with all stakeholders. \n\nThis is where **Standard Operating Procedures** have been helping companies! \n\nFor firms seeking to boost efficiency, improve quality, and scale operations smoothly, implementing standard operating procedures (SOPs) is mission-critical. However, while most organizations recognize the importance of SOP documentation, many fail to realize its full benefits. **Why does this disconnect exist?** Two words: **Proper Execution.**\n\nSimply documenting SOPs in a manual or wiki is not enough to transform ways of working. Like an unused gym membership, those procedures won't have an impact just sitting on a shelf. To truly optimize training, compliance, safety, and cross-functional consistency, SOPs must be embedded into employees' daily work in an accessible, interactive way. New hire onboarding into SOPs is insufficient. Ongoing reinforcement and adherence monitoring are essential.\n\nLeveraging purpose-built software takes SOP benefits to the next level. With **centralized access, visual guides, notifications, analytics,** and more, **cloud platforms** make it easy and rewarding for employees to integrate SOPs into their regular routines. But technology alone isn't the panacea. Strategic adoption techniques, from training and feedback to rewards and accountability, drive a cultural shift.\n\nThe following article explores leading practices to **create, manage, and maximize enterprise SOP programs.**\n\nBy hosting SOPs on [Docsie](https://site.docsie.io/host-share-standard-operating-procedures-with-team), you can share your entire [knowledge portal](https://site.docsie.io/custom-knowledge-portal) through quick deployment, self-hosting, embedding within shared documents, hosting on a private cloud, etc. \n\n**But what exactly is an SOP? How does it work? **\n\nThis blog explores various aspects of SOP: its purpose, features, format, benefits, etc. As a bonus, it also shares valuable information on [Docsie](https://www.docsie.io/), a full-fledged document-creation platform for all your business needs.\n\nIt's time to **boost productivity, morale,** and **quality** by bringing standard operating procedures to life across your organization.\n\n## What is a SOP (standard operating procedure)?\n\nA standard operating procedure (SOP) is a documented process that outlines how to complete a routine activity or task. SOPs detail the steps required to complete a task or process from start to finish. They provide clear, concise instructions for employees to follow when carrying out important work functions or processes.\n\n*SOPs are essential for managing operations efficiently and consistently in a business. They serve several key functions:*\n\n1. **Ensure consistency** - SOPs provide standardized instructions so that employees perform tasks correctly and with minimal variation. This enhances quality control.\n\n2. **Improve efficiency** - By providing clear guidelines for employees, SOPs can increase productivity and streamline workflows. Employees don't need to figure out how to complete tasks from scratch each time.\n\n3. **Onboarding new employees** - SOPs help train new hires by detailing company procedures. New employees can refer to SOPs when learning their role.\n\n4. **Ensure compliance** - SOPs help companies meet regulatory requirements and industry standards by documenting proper protocols.\n\n5. **Preserve institutional knowledge** - If an employee leaves, SOPs preserve the methods and knowledge so that work can continue uninterrupted.\n\nSOPs should provide straightforward instructions and cover all necessary steps, from beginning to end. They may include checklists, visual aids like screenshots, or tables to organize information. To ensure usefulness, SOPs should be clearly written, readily accessible to employees, and kept up-to-date.\n\nImplementing SOPs requires initial effort, but the benefits are numerous. With SOPs in place, employees have the resources to perform tasks consistently, and businesses streamline cross-functional processes.** In short, **SOPs are a critical component of an efficient, high-quality operation.\n\n## SOP Template\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_VD6Pv3kx9Asnu5kbZ/image4.png)\n\nHere is an example structure for a Standard Operating Procedure. Here are some key benefits of using this SOP template:\n\n1. **Provides consistent structure** - The template gives all SOPs the same organized flow with standard sections, making procedures easy to follow.\n\n2. **Enhances accessibility** - Numbered sections and clear labeling enable employees to quickly find the information they need.\n\n3. **Improves comprehension** - Sections like Purpose, Scope, Terms and Definitions ensure context and clarity for users.\n\n4. **Supports compliance** - Elements like Responsibilities, Safety Information, and Documentation aid regulatory adherence.\n\n5. **Allows customization** - While structured, the template can be adapted to any process with steps tailored to the procedure.\n\n6. **Facilitates consistency** - Templates promote consistency in information provided across all SOPs organization-wide.\n\n7. **Simplifies authoring** - With predefined sections, authors simply need to fill in relevant information for each procedure.\n\n8. **Enables scalability** - The template can be used universally for any number of SOPs as an organization's procedure library grows.\n\n9. **Promotes continuous improvement** - The Update History section ensures procedures remain current and accurate over time.\n\n10. **Provides oversight** - Approver name field supports an approval process and accountability for SOP reviews.\n\n11. **Saves time** - Pre-formatted templates enable faster SOP creation compared to crafting from scratch.\n\nIn summary, this template provides a solid foundation for comprehensive, readable SOPs that will promote understanding, accessibility, compliance, and maintenance.\n\n## Standard Operating Procedures Format\n\n \n\nSOP Formats define how you would like to structure and organize information through your written words. Before selecting any SOP format, find out why you are creating, it and then choose from any of the widely available templates to get started. Choose a format that aligns with your overall company goal, conveys information effectively, and fulfills the purpose of writing an SOP.\n\n \n\n \n\n|**Written Format**|**Hierarchical Format**|**Flowchart Format**|**Checklist Format**|**Video Format**|**Interactive Format**|\n|-|-|-|-|-|-|\n|This involves writing documents in a straightforward manner. You can use bullet points or numbered lists.|A bit complex format, but this provides additional details with a table of contents and separate headings.|Illustrates SOPs when companies predict more than one outcome for a particular task. Such tasks come with complex procedures and have a flexible scope.|Presents just an organized list of steps that are easy to follow. Replicates the format of a to-do list that you can tick off on completing various tasks.|A visual guide on how to complete a particular task. It is a fun and interactive way to engage the audience.|SOPs can be structured as interactive online courses including written materials, quizzes, video demonstrations, etc.|\n|Best used for:To provide a short summary with step-by-step instructions along with mentioning the name of the person responsible for each aspect of the job.|Best used for:Writing the purpose, an overview, and detailed instructions on how each step of the task should be completed, along with the names of responsible stakeholders.|Best used for:Depicting an easy-to-follow diagram representing the various processes and how different decisions can lead to different outcomes.|Best used for:SOPs that contain repetitive tasks that require more manual labor and less creativity.|Best used for:Training or onboarding purposes where employees can get an idea regarding how to perform a particular task.|Best used for:Tasks involving multiple concepts or that require a large number of people bringing their varied skills to complete the project.|\n \n\nIf you are unsure about which platform to choose for authoring your company SOPs, try[ ](https://www.docsie.io/content/Product_Overview_1.pdf)[Docsie](https://www.docsie.io/content/Product_Overview_1.pdf) for a seamless, hassle-free and enjoyable experience. Enhance your company's potential and unleash your employees' productivity by creating SOPs following some simple steps on [Docsie](https://www.docsie.io/pricing/). Whether you need to create a proposal for a new business plan or craft a document on task allocation, choose [Docsie](https://site.docsie.io/enterprise-documentation) as your trusted partner and craft SOPs with perfection!\n\n## Standard Operating Procedure: [SOP Title]\n\n### 1. Purpose\n\nBriefly describe the purpose of this SOP. Why does the procedure exist and what objectives does it aim to accomplish?\n\n### 2. Scope\n\nSpecify the departments, teams, personnel, systems, or other entities that this SOP applies to. Who is expected to follow this procedure?\n\n### 3. Responsibilities\n\nOutline the roles and responsibilities of personnel involved in the execution of this SOP. Who owns, performs, supports, and reviews the procedure?\n\n### 4. Materials and Equipment\n\nList any materials, forms, systems, software, tools, or equipment required to successfully carry out this SOP. Include specific details like system names and locations of physical resources.\n\n### 5. Safety Information\n\nIf applicable, provide general precautions, warning, or handling guidelines personnel should be aware of for safety when performing this SOP. Note any training or PPE required.\n\n### 6. Step-by-Step Procedure\n\nProvide the step-by-step instructions to complete the process from start to finish.\n\n* Number each step\n\n* Start each step with an action verb\n\n* Include any relevant visual aids or screenshots\n\n**Note** steps that may diverge due to contingencies using bullet points\n\n### 7. Documentation and Record Keeping\n\nDescribe any forms, logs, reports or other documentation that should be maintained describing the completion of this SOP. Outline storage locations and retention timelines.\n\n### 8. Terms and Definitions\n\nDefine any key terms or acronyms used in the SOP that may be unfamiliar to users. Provide clear definitions.\n\n### 9. References\n\nList any external documents or resources that provide supplementary information related to the SOP. Include hyperlinks if available.\n\n### 10. SOP Update History\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_hSheBKvC6TYzcdbWk/image3.png)\n\nProvide a version history log documenting revisions made to the SOP over time. Include version number, date, author, approver, and high-level changes.\n\n1. **Approved By:** [Name, Title]\n\n2. **Last Updated:** [Date]\n\n3. **Revision:** [Version Number]\n\n## Why are SOPs important for a business?\n\nStandard operating procedures (SOPs) are invaluable for businesses looking to improve efficiency, comply with regulations, and scale operations. There are many important reasons why SOPs benefit organizations:\n\n1. **Improve consistency** - With documented SOPs in place, employees know exactly how to execute processes each time. Rather than relying on tribal knowledge, SOPs provide standardized instructions for employees to follow. This level of consistency is vital for quality control.\n\n2. **Enhance training** - Onboarding new hires is faster and easier with SOPs. New employees can reference SOPs to learn their roles quickly and start contributing sooner. SOPs ensure proper training so that standards don't slip.\n\n3. **Preserve institutional knowledge** - When an employee leaves a company, SOPs retain the methods, techniques, and knowledge the employee applied. With staff turnover, SOPs prevent disruptions in continuing business operations seamlessly.\n\n4. **Ensure compliance** - SOPs help organizations meet legal regulations and industry standards through documented best practices. With SOPs, businesses can demonstrate compliance during audits or inspections.\n\n5. **Enable delegation** - Managers can confidently delegate tasks knowing employees can follow SOPs to maintain consistency. Well-documented SOPs empower employees to work more autonomously.\n\n6. **Facilitate continuous improvement**- SOPs provide an opportunity to frequently evaluate processes and improve them. Managers can optimize SOPs over time for greater efficiency.\n\n7. **Reduce errors** - By outlining exact steps for employees, SOPs minimize mistakes. Employees have resources to do work right the first time.\n\n8. **Streamline cross-functional work**- SOPs enhance coordination across departments by standardizing processes and hand offs.\n\n9. **Support scaling** - As a business grows, SOPs allow it to efficiently expand operations and onboard more employees.\n\n10. **Strengthen customer service** - Employees empowered with SOPs can provide consistent, high-quality service that delights customers.\n\nIn summary, SOPs are a foundational business practice that lead to significant process, efficiency, and quality improvements. Investing time in creating SOPs delivers long-term dividends.\n\n## What are the benefits of using SOP software?\n\nAdopting SOP software offers organizations many advantages over relying on paper-based or ad hoc standard operating procedures. SOP software centralizes SOP information and automates elements of the SOP process. Benefits of using SOP software include:\n\n1. **Improved accessibility** - SOP software houses all procedures in a centralized database accessible from any location. Employees can easily find the SOP they need without sorting through manuals. Mobile access makes SOPs accessible on-the-go.\n\n2. **Enhanced SOP control** - SOP software allows setting user permissions so employees only access relevant procedures. Update workflows ensure SOPs are kept current. Version histories enable restoring previous versions if needed.\n\n3. **Simplified SOP creation **- Intuitive SOP software makes it easy for non-technical users to create SOPs with templates, sections, images, nested procedures and more. Collaboration features streamline drafting SOPs.\n\n4. **Multimedia documentation** - Unlike paper SOPs, software supports images, voice instructions, videos and other multimedia. This improves comprehension for visual and auditory learners.\n\n5. **Interactive SOP guides** - Interactive SOPs function as step-by-step guides leading users through procedures. Employees can input data during SOPs for more engagement.\n\n6. **SOP acknowledgment tracking** - Managers can track SOP reading comprehension. Acknowledgment logs ensure employee adherence and accountability.\n\n7. **Performance metrics** - SOP software generates reports on SOP usage metrics. This visibility helps identify adoption issues or training needs.\n\n8. **Automated SOP maintenance** - Software prompts periodic SOP reviews or updates to keep procedures current. Automation also reduces reliance on manual version tracking.\n\n9. **Integrations** - Quality SOP software integrates with training software, document control systems, digital signatures and more. This unifies platforms.\n\n10. **Enhanced compliance** - Automated protocols like digital SOP acknowledgments improve audit preparedness. Software logs demonstrate SOP adherence.\n\n11. **Better training** - Centralized SOP access makes training new hires easier. Interactive guides reinforce learning. Metrics identify training opportunities.\n\nIn summary, purpose-built SOP software makes standard operating procedures more effective and impactful across organizations. The centralized access, automation, and analytics lead to higher productivity and continuous improvement.\n\n## What features should I look for in SOP software?\n\nSelecting the right SOP software is key for optimizing standard operating procedures across an organization. When evaluating solutions, consider these important features:\n\n1. **Customizable templates** - Look for a platform that provides templates to streamline creating SOPs for different departments and use cases. Optimal templates are customizable.\n\n2. **Collaboration tools** - Collaboration functionality like comment streams, task assignments, and version approvals are essential for cross-functional SOP creation and review.\n\n3. **Access controls** - To properly govern SOPs, the software should have advanced controls to set user and group permissions for creating, editing, reviewing and accessing SOP procedures.\n\n4. **Multimedia integration** - The ability to incorporate images, videos, audio files, screenshots and more makes SOP instructions more visual and engaging for employees.\n\n5. **Interactive guides** - Interactive guides that lead users through SOPs in a step-by-step interface improve comprehension and training. Look for branching logic too.\n\n6. **Notifications and reminders** - Email, mobile and in-app notifications on upcoming reviews, approvals, acknowledgements and more help keep SOPs current and enforce adherence.\n\n7. **Multi-channel publishing** - A centralized hub to publish and distribute SOPs through web, mobile, print, PDF and more ensures employees access the latest versions.\n\n8. **Revision history and version control** - Robust version control provides auditing visibility and simplifies SOP reviews. It also enables reverting to or comparing previous versions.\n\n9. **Analytics and reporting** - Usage metrics help managers identify adoption issues, optimize training, and highlight SOP improvements. Robust analytics are essential.\n\n10. **Searching and indexing** - Intuitive enterprise search makes finding relevant SOPs easy. Tagging and metadata improves discoverability within the procedures library.\n\n11. **Integrations** - Platforms like training systems, document control, e-signature and productivity software expand the value. APIs enable custom integrations.\n\n12. **Cloud-based** - Cloud platforms offer accessibility, continuous updates, security and scalability. On-premise options may also be available.\n\nWhen evaluating SOP systems, prioritize the features that will maximize organizational adoption, training, compliance and continuous improvement. This drives greater impact from SOP investments.\n\n## What are some top SOP software solutions?\n\nWith the right SOP software, organizations can maximize the value of their standard operating procedures. Here are some of the top platforms to consider:\n\n1. **Process Street** - This popular cloud-based software makes creating, tracking and managing SOPs simple. Customizable templates, approval workflows, and integration with apps like Slack streamline collaboration. Usage metrics provide visibility into SOP adoption.\n\n2. **SweetProcess** - Offering robust SOP document control, this software centralizes SOPs with version histories, permissions, multi-channel publishing and revisions. Interactive digital guides make following procedures easy.\n\n3. **StepShot** - Ideal for heavily regulated industries, StepShot enables authoring detailed SOPs with images, annotations, branching logic, and multimedia. Change logs support audit preparedness. Templates accelerate drafting.\n\n4. **OpsHub** - OpsHub integrates with tools like Documentum, SharePoint, and Google Drive for unified SOP access and editing. Granular user permissions govern access. Dashboards provide analytics on SOP performance.\n\n5. **Curve** - Curve aims to optimize how employees create, manage and complete SOPs. Interactive instructions provide step-by-step guidance. Curve integrates with enterprise apps and messaging platforms.\n\n6. **SafetyCulture IQ** - Geared for regulated industries, IQ manages permissions, scheduling, and multi-site SOP needs. The mobile interface ensures accessibility for frontline employees. Offline access enables continuity.\n\n7. **Qualio** - This regulated industry solution offers robust SOP document control with versioning, comparisons, approvals and distribution controls. Test Result integration improves quality management.\n\n8. **Kissflow Procedure** - This intuitive no-code platform enables anyone to create advanced interactive SOPs and make them accessible across devices. Audit logs track SOP access and changes.\n\n9. **Zenkit** - Boasting project management functionality, Zenkit enables creating detailed SOPs with task assignments and status updates. The cloud-based platform ensures access from anywhere.\n\n10. **MasterControl** - With advanced automation, change management, training integration and mobility capabilities, MasterControl helps organizations govern and get the most from SOPs.\n\nThese highly-rated platforms provide organizations with the tools needed to develop, manage and optimize SOPs effectively. The right software aligns with an organization's specific governance, collaboration and adoption needs.\n\n## How can SOP software help improve efficiency?\n\nStandard operating procedures are invaluable for organizations, but only if employees actually follow them. SOP software provides several capabilities to help drive SOP efficiency and adherence:\n\n1. **Interactive guides** - Interactive checklists and workflows make following SOPs easier by leading users step-by-step through required procedures. Employees can input data during SOPs.\n\n2. **Mobile access** - Allowing access to SOPs from any device improves accessibility for employees on-the-go and without desktop access. This enhances adherence.\n\n3. **Notifications** - Proactively notify employees via email, text or in-app messaging when their SOP reviews or acknowledgements are coming due. This drives engagement.\n\n4. **Accountability** - Digital SOP sign-offs, acknowledgements and records of who accessed procedures and when improves accountability to follow SOPs.\n\n5. **Offline access** - For workers without consistent internet connectivity, offline SOP access ensures they can still maintain compliance when connections are disrupted.\n\n6. **Feedback loops** - Collecting employee feedback on SOPs frequently identifies areas of confusion and opportunities to optimize instructions for clarity.\n\n7. **Role-based procedures** - Curate specific SOPs and checklists for different users and roles. This promotes relevance and engagement.\n\n8. **Gamification** - Applying game elements like points, badges and leader-boards makes completing SOPs more motivational and interactive for employees.\n\n9. **Videos** - Embed videos directly into SOPs when useful for demonstrating processes visually. Videos improve comprehension.\n\n10. **Notifications analytics** - View metrics on notification deliverability and open rates. Use insights to refine timing and increase notifications' impact.\n\n11. **SOP version guidance** - Provide release notes explaining changes between SOP versions. This proactive guidance reduces confusion during updates.\n\n12. **Training integration** - Sync completed SOP training modules with the learning management system so managers have visibility into program participation.\n\nThe right software atmospherics make it easier and more rewarding for employees to regularly interact with SOPs. Enable every feature that will drive continuous SOP adoption across the workforce. Consistent adherence will improve productivity, safety, quality and more.\n\n## How do I create effective SOPs for my business?\n\nCreating effective standard operating procedures (SOPs) is critical for businesses to streamline operations, reduce errors, and scale growth. Here are some key tips for developing high-quality SOPs:\n\n1. **Analyze processes first** - Observe processes in action, engage workers performing them, and analyze steps and pain points before drafting SOPs. Capture details accurately.\n\n2. **Use simple language** - Write SOP instructions clearly and concisely using plain language. Avoid jargon. Focus on short sentences and active voice for easy readability.\n\n3. **Structure content** - Organize SOP content using consistent numbered headings, bullet points, and whitespace. Use focused paragraphs for each process step.\n\n4. **Add visuals** - Incorporate screenshots, photos, illustrations, charts, and diagrams to clarify instructions and make SOPs more visual. Visuals improve comprehension.\n\n5. **Be precise** - Eliminate any ambiguity in instructions. Specify required tools and materials for each step so users have everything they need to execute properly.\n\n6. **Outline contingencies** - Address potential issues, exceptions, and alternatives that may arise when following the SOP. Provide clear guidance for handling them.\n\n7. **Add callouts** - Use tips, warnings and reminders throughout to call attention to critical information, potential issues, or insights users need to know.\n\n8. **Highlight safety** - Emphasize any important health and safety precautions associated with the process using visual cues like bold, icons or highlighted callouts.\n\n9. **Make instructions actionable** - Phrase steps as direct actions starting with imperative verbs like \u00e2\u20ac\u0153**Click**\u00e2\u20ac\u009d, \u00e2\u20ac\u0153**Select**\u00e2\u20ac\u009d, \u00e2\u20ac\u0153**Scan**\u00e2\u20ac\u009d, etc. This makes the path clear.\n\n10. **Test and refine** - Have employees unfamiliar with the SOP test following the instructions. Then refine unclear areas. Repeat until the SOP is polished.\n\n11. **Make SOPs accessible** - Store SOP documents centrally using software so employees can search and easily access SOPs anytime, from any location or device.\n\n12. **Review and update** - Set reminders to periodically review and update SOPs to keep them current. Have subject matter experts revalidate correctness.\n\nCrafting comprehensive, easy-to-follow SOPs takes time upfront but pays dividends long-term through consistent execution of processes. Well-designed SOPs are living documents that evolve.\n\n## SOP Creation - Challenges\n\nWhile SOPs are meant to make tasks easier, introducing them to your organisation often comes with its own set of challenges. Here are some of the roadblocks that companies face:\n\n### 1. Obsolete SOPs:\n\nSOP documents are dynamic. They are living and hence require constant upgrades, maintenance, etc. To solve the problem of outdated SOPs, use Docsie's SOP-creation service to add new information easily.\n\n### 2. Participation issues:\n\nIf SOP is something new for your company, it can suffer from the non-involvement of your employees. To find how your company members use the steps mentioned in the SOP, follow the metrics and analytics closely. With , you can not only create exceptional SOP documents but can also track how your employees are interacting with the same.\n\n### 3. Proper training:\n\nSufficient training and proper maintenance are required to make your SOPs live longer. Therefore, all your team members should be able to use resources that might help them complete the tasks mentioned in the SOP. When you use [Docsie](https://site.docsie.io/centralized-team-collaboration-and-project-management), you can have complete peace of mind since it is designed for beginners who can easily follow instructions and complete the task as laid down in the SOP. \n\n## How can I ensure employees follow SOPs correctly?\n\nOrganizations invest substantial time creating standard operating procedures (SOPs) to optimize operations and training. But the benefits of SOPs are only realized if employees actually follow them properly. Here are some tips for ensuring SOP adherence:\n\n1. **Make following SOPs a policy** - Instituting a policy that SOP protocols must be followed as written establishes adherence as mandatory, not optional. Enforce consistently.\n\n2. **Provide ongoing SOP training** - Don't just train new hires on SOPs. Provide regular refreshers on why adhering to SOPs matters and how to access and use SOPs correctly.\n\n3. **Audit SOP execution** - Routinely audit employees executing SOPs through observation or quality control checks. Identify gaps for additional coaching and training.\n\n4. **Automate SOP checklists** - Using software that provides interactive, guided SOP checklists makes following procedures easier and creates accountability records.\n\n5. **Request employee acknowledgement** - Have employees digitally sign-off on reading and understanding each new or updated SOP. Maintain these acknowledgement records.\n\n6. **Incorporate SOP adherence into reviews** - Make following SOP protocols an element weighed in employees' performance reviews to underscore adherence importance.\n\n7. **Monitor SOP analytics** - Leverage software analytics showing SOP usage rates, completion metrics, acknowledgement records, and more to spot adoption issues.\n\n8. **Implement rewards and recognition** - Celebrate employees who maintain perfect SOP adherence records. Create competitions or showcase leaders on an employee recognition wall.\n\n9. **Address non-compliance immediately** - If employees are caught not following SOPs, swiftly address the violation by retraining them on relevance. Continued non-compliance warrants disciplinary action.\n\n10. **Empower managers to enforce**- Provide managers authority and guidance to coach their teams on SOP adherence and hold them accountable. Ensure they lead by example.\n\n11. **Simplify SOP accessibility** - Use centralized software so employees can easily search and access the most updated SOPs anytime, anywhere. Simplify access.\n\n12. **Gather employee feedback** - Check in with employees on SOP content and address areas of confusion. Optimize SOPs continuously based on input.\n\nReinforcing SOP adherence at every opportunity is essential. A combination of training, oversight, accountability and recognition will drive a workplace culture with proper SOP usage as the norm.\n\n## How much does SOP software cost?\n\nImplementing standard operating procedures (SOPs) requires an initial investment of time and effort. But the long-term benefits of streamlined operations and consistent quality make SOPs well worth the cost. Here are some factors to consider regarding SOP software costs:\n\n1. **Licensing model** - SOP software is usually priced as an annual subscription based on the number of users. Subscription fees typically range from $3-$12 per user per month, with lower pricing for higher user tiers.\n\n2. **Features needed** - Packages with more advanced features like audit trails, analytics, and badge systems carry a higher price tag. Opt for necessary features to control costs.\n\n3. **Cloud vs on-premise** - Cloud-based SOP software involves a lower upfront cost but ongoing subscription fees. Self-hosted options require more IT infrastructure but avoid recurring fees.\n\n4. **Integration needs** - Many platforms offer built-in integrations with complementary apps for an additional price. Factor in any integrations with other systems you'll need.\n\n5. **Training and support** - Some vendors bundle onboarding, training, support, and maintenance. Others charge extra for these services \u00c3 la carte.\n\n6. **Customizations** - Significantly customizing platforms to match specific workflows may require additional charges for custom development time. Keep custom needs straightforward.\n\n7. **Security and compliance** - Upgrading to higher security features or capabilities to meet regulatory compliance standards will increase costs. But it may be required.\n\n8. **Number of SOPs** - Having an extensive procedures library is not always more expensive, as pricing is based on users. But larger libraries take more time to migrate or create.\n\n9. **Phase-in options** - Phasing in SOP software across departments can distribute costs over time. Growing into a system is more affordable for some organizations.\n\n10. **Cost saving opportunities** - Options like annual subscriptions, multi-year prepayment, non-profit and educational discounts can reduce overall SOP software costs.\n\nWhile advancing operations with SOP software requires budget, the ROI from enhanced efficiency, productivity, and compliance typically outweighs the investment many times over. Prioritizing the must-have components helps optimize software costs.\n\n## How do I get employees engaged with using SOP software?\n\nGetting employees genuinely excited about using new standard operating procedure (SOP) software requires thoughtful change management. Employees often view SOPs as mundane. Here are some tips for driving SOP software adoption:\n\n1. **Communicate benefits** - Explain what's in it for employees. Highlight how SOP software will make procedures accessible anywhere to make their jobs easier and keep them compliant.\n\n2. **Involve employees early** - Get user input on desired features during the software selection process so they feel heard. Have pilot users evaluate platforms.\n\n3. **Discuss during onboarding** - Describe the SOP software during new hire onboarding so they begin understanding the value from their first day.\n\n4. **Provide thorough training** - Go beyond how to use the software. Train employees extensively on why SOPs matter, how adherence benefits them, and their role.\n\n5. **Gamify engagement** - Inject fun into SOP usage by awarding points or badges for activities like acknowledging procedures and reporting issues.\n\n6. **Highlight leaders** - Call out employees who engage consistently and provide input to improve SOPs. Recognition motivates usage.\n\n7. **Solicit feedback** - Ask for input on the platform itself and clarity of SOP content. Employees feel valued contributing insights.\n\n8. **Address concerns promptly** - If technical issues arise or SOPs feel outdated, address concerns quickly to maintain trust in the system.\n\n9. **Analyze metrics** - Leverage usage analytics to see where adoption lags. Target relevant groups with additional training or communications.\n\n10. **Promote wins** - Share results and improvements driven by SOP software adoption like efficiency gains, reduced errors and improved safety.\n\n11. **Link to performance** - Establish following SOPs as an element in performance management to intrinsically motivate usage.\n\n12. **Reward participation** - Consider offering small rewards like gift cards or extra time off for employees who achieve high SOP usage metrics.\n\nGetting employees on board with an SOP software overhaul requires strategic change management tactics, not just technical training. When employees recognize their input matters and rewards await, adoption will exceed expectations.\n\n### Why Choose Docsie?\n\nSOPs explain processes defining tasks and workflows. Apart from letting companies host their SOPs, Docsie also helps in the following areas:\n\nPowerful text formatting in terms of adding headings, subheadings, bullets, numbered lists, dictionary tables, etc).\n\nContent embedding through hyperlinks, images and video embedding, clickable links, iFrame content embedding, etc. \n\n[Version control](https://site.docsie.io/documentation-with-multiple-versions-and-languages) and easy update and change management (maintaining multiple versions, removing outdated documents, improving content quality by being compliant and adhering to regulations).\n\nMaintains high security of the documents by providing role-based access controls and two-factor user authentication. \n\nImproves clarity by demarcating team roles and boosts overall productivity. \n\n## Key Takeaways:\n\nA Standard Operation Procedure outlines the steps needed to be followed to complete a big project. \n\nA usual SOP, irrespective of its format, should contain the title, the SOP number, publication or revision dates, names and signatures along with the roles and functions of all who created the SOPs. \n\nBy following SOPs, companies can standardise products and yield high-quality results. Following SOPs enables organisations to stay on track, move towards a common goal and not deviate from the path of completing the assignment. \n\nWith [Docsie](https://site.docsie.io/), craft easy-to-maintain documentation and share it with your team members with the click of a button. Collaborate, brainstorm and manage multiple workspaces on the same platform. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_KZE6OleGnD8FfiUSF/image1.png)\n\nFacing issues? Have a query? Let [Docsie's Help and Support feature](https://www.docsie.io/support/) help you navigate common documentation issues. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_yKjVB6OVRjBjKlUuj/image2.png)\n\n## Conclusion\n\nIn conclusion, standard operating procedures and SOP software provide tremendous value for organizations looking to optimize operations, training, compliance, safety, quality, and growth. However, realizing these benefits requires strategic planning and execution. Companies must invest time upfront analyzing processes and developing comprehensive, easy-to-follow SOPs. Purpose-built software centralizes access and controls to these procedures. Driving continuous adherence requires multilayered strategies including training, accountability mechanisms, feedback channels, and cultural reinforcement. Although implementing SOP protocols requires initial effort, the long-term dividends are well worth the investment. With robust SOPs and software as a foundation, organizations can scale efficiently while maintaining consistency, developing employees, and delighting customers. SOPs demonstrate ROI by enhancing the way work is performed across the board.\n\n## Frequently Asked Questions:\n\n**Q1 - What is the purpose of creating an SOP?**\n\n**Ans**: SOPs help to break down a large project into small, digestible chunks of doable tasks. The primary aim of an SOP is to create a solid framework containing a set of instructions needed to complete a job. By maintaining SOPs, you can better ensure that your operations are carried on smoothly and effectively with zero distractions.\n\n \n\n**Q2 - Who should draft SOPs?**\n\n**Ans:** SOPs should always be drafted by subject matter experts or members directly involved in the project. It reduces the risk of providing misinformation and also rules out the possibility of focusing on the unimportant areas of the project. Whether it is a large organisation or an SME, drafting SOPs requires first-hand knowledge, expertise, credibility and experience in getting things done by following a predetermined set of instructions. \n\n\n**Q3 - Where should you store your SOPs?**\n\n**Ans**: There are various ways and locations where you can store your SOPs. But make sure that your choicest location fulfils two criteria - security and accessibility. \n\nChoose a secured location for your SOP since it might often contain sensitive information about your company which should be handled only by your trusted employees. With [Docsie](https://help.docsie.io/), you can control whom you are giving access to so that you can protect your documents with zero headaches. \n\nThose who are responsible for following the instructions and completing the task need complete access to your SOP document. They are responsible for adding or modifying any steps mentioned in the SOP as per the changes that might arise during project implementation. To make this possible, ensure that your SOP is stored in an accessible location so that team members can refer to it as and when required.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_6SjHem8Dgg2oGGV4V/0280d164-19dc-0485-e006-42b5f054af75banner_15.jpg", "summary": "This blog explores various aspects of SOP : its purpose, features, format, benefits, etc. As a bonus, it also shares valuable information on Docsie, a full-fledged document-creation platform for all your business needs.", "publish_date": "September 12, 2023", "categories": ["Technical Writing", "SOP", "Standard Operating Procedures"], "status": 1, "path": "/blog/articles/creating-effective-sop-guidelines-examples-templates", "slug": "creating-effective-sop-guidelines-examples-templates", "previous": {"link": "../what-is-process-documentation-and-why-is-it-important", "title": "What is Process Documentation and Why is it Important?"}, "next": {"link": "../how-to-write-clear-concise-user-manual-instructions", "title": "How to Write Clear, Concise User Manual Instructions"}}, {"title": "What is Process Documentation and Why is it Important?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Consider having a roadmap that guides you through every task, project, or operation within your organization. Sounds like a life-saved? Right. Well, this toolkit helps in more ways than one. From empowering your team to work seamlessly, to minimising errors, to boosting productivity. This is precisely what process documentation offers.\n\nEffective process documentation is essential for business efficiency, consistency, and organizational resilience. However, many organizations struggle to create documentation that provides real value and unlocks the potential they behold.\n\n\n## Process documentation refers to written instructions detailing how tasks are carried out within an organization. It's crucial for:\n- Ensuring consistency\n- Preserving institutional knowledge\n- Improving efficiency\n- Facilitating auditing\n- Streamlining training\n\n## Key Elements:\n\n1. Involve process owners\n2. Keep it simple and organized\n3. Specify critical details\n4. Use templates and standardize format\n5. Include visual aids\n6. Review and update regularly\n7. Store centrally for easy access\n\nEffective process documentation reduces risks, preserves knowledge, and promotes operational excellence. It should be comprehensive, up-to-date, and easy to follow.\n\nIn this blog, we will explore best practices and the most efficient way for developing comprehensive, useful process documentation that employees can understand and follow with ease. We will cover:\n\n* **What is process documentation and why is it important?**\n\n* **Who to involve in the process documentation process**\n\n* **Determining the right level of detail and structure**\n\n* **When to document processes for best accuracy**\n\n* **How process documentation improves efficiency and quality**\n\n* **Common pitfalls to avoid**\n\n* **Updating and maintaining documentation**\n\n* **Tools and templates to streamline creation**\n\nWith the right way and by following a few simple easy steps, your organization can create process documentation that reduces risks, preserves institutional knowledge, and promotes operational excellence. This blog will provide actionable guidelines for getting your process documentation right.\n\nFor a starting point, let us dive in to best practices for developing process documentation that becomes a trusted, valued resource across your organization.\n\n## What is process documentation and why is it important?\n\n![](https://lh3.googleusercontent.com/z2MDcO9OsOfs5AO15lZ7FOdhQObKk4KFcqvc1Q9C-av_vlp9XHPDimzZZOUn0C7wCkzKrBdbBzLsvhezVQWcLArDgoRt3DpQB_MBvehAIdpmLeROQA_CyPBM-yDrfhOoFafWp4hwqhMrhNOyPiBau_E)\n\nProcess documentation refers to a knowledge base, which has written instructions with detailed descriptions that capture how a process or procedure for different tasks is carried out within an organization. Being a part of business process management, it provides step-by-step details about how employees complete tasks or activities to achieve the desired results. Effective process documentation is important for several reasons:\n\n* **It ensures consistency** - With detailed documentation, employees can reliably follow the same process every time. This minimizes variation and mistakes.\n\n* **It preserves institutional knowledge** - If a key employee leaves, process documentation ensures their knowledge isn't lost. New hires can refer to documents for training during the hiring process.\n\n* **It improves efficiency** - Well documented processes reduce uncertainty and allow employees to complete tasks faster.\n\n* **It facilitates auditing**- Process documentation makes it easy to audit processes for compliance and quality control.\n\n* **It streamlines training** - Training new employees is faster when you have process documentation to reference.\n\nThe key to beneficial process documentation is keeping it comprehensive, up to date, and easy to follow. Documents should specify roles, inputs, steps, decision points, and expected outputs. Visual aids like flowcharts and screenshots can clarify the entire process to provide the necessary information.\n\n## What are the key elements to include in process documentation?\n\nCreating comprehensive, useful process documentation requires strategic planning and execution. Here are some best practices to follow:\n\n* **Involve process owners** - Work with people who actively participate in the process daily and can be easily involved in brainstorming session. They will know the ins and outs to document accurately.\n\n* **Keep it simple** - Avoid excessive wordiness and complexity. Use clear, concise language and structure. Include images and diagrams to simplify concepts.\n\n* **Organize logically** - Structure documents in a logical flow that mirrors the real process. Group related steps together. Number sections and steps.\n\n* **Specify critical details** - Identify key inputs, decision points, exceptions, roles and responsibilities. Don't leave out important specifics.\n\n* **Use templates** - Leverage process documentation templates to ensure consistency. Populate with your process-specific details.\n\n* **Standardize format** - Maintain the same structure, fonts, tone, keywords across documents organization-wide. This aids comprehension.\n\n* **Make it readable** - Chunk text into short paragraphs. Use white space, bullets, and headers to ease readability. Stick to common terminology.\n\n* **Show interactions -** Illustrate interactions between systems, departments, and users with process maps and flowcharts.\n\n* **Review often** - Set reminders to review documentation periodically for accuracy. Processes change over time.\n\n* **Store centrally** - Keep documents in a central repository that employees can access anytime. Share across departments.\n\n* **Automate updates** - When possible, integrate process documentation with systems that can auto-update any changes or new versions.\n\nFollowing best practices for process documentation takes time upfront but pays off through heightened efficiency, quality, and consistency across the organization.\n\n## What are some best practices for creating effective process documentation?\n\nCreating effective process documentation for running day-to-day operations smoothly requires strategic planning and execution. Here are some additional best practices:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_CUl93y8PLq915iNMd/2afb774b-0695-77ca-81e3-d27c96ab80dcimage.jpg)\n\n* **Focus on the audience** - The first step or the first thing here is to understand who will use the documents and what details they need to know. Explain steps in the best way possible as per the level of user.\n\n* **Highlight risks** - Call out any major risks, failures, exceptions or errors that could occur and how to handle them with a good idea. This helps mitigate risks.\n\n* **Define terms** - Include a glossary defining acronyms, systems, tools, and specialized vocabulary so anyone can understand the content.\n\n* **Add visual elements** - Charts, mockups, photos, and diagrams help convey complex information at a glance.\n\n* **Note policies and standards** - Reference any organizational policies, regulations, or standards that affect the process steps. This provides context.\n\n* **Customize as needed** - Recognize processes might vary across locations or departments. For example, create slightly customized versions when helpful.\n\n* **Include forms/templates** - Provide copies of blank forms, reports, or templates used in the process for easy reference.\n\n* **Assign ownership** - Document who authored the process and owns maintaining the accuracy of the documentation.\n\n* **Link related documents** - Cross reference other processes or work instructions that connect to provide full picture.\n\n* **Highlight changes** - Call attention to recent document updates or process changes so users take notice.\n\n* **Make it discoverable** - Ensure documentation is easy to find by those who need it. Promote awareness of resources.\n\n* **Consider version control** - Have a system to track document versions and changes over time for accuracy.\n\nBy keeping these additional best practices in mind, organizations can optimize process documentation for maximum utility and value across the enterprise.\n\n## Documentation Process: A Step-by-Step Guide\n\nDocumentation is an easy process that involves multiple steps. Here are all the exact steps to creating the perfect documentation:\n\n**Step 1: Define Purpose and Audience**\n\nTo begin with, you need to define the purpose as well as the readers of the documentation. You need to consider if it is a user manual, technical reference, or project report as well as will need to give a thought about background, knowledge level, and expectations of readers before penning your content.\n\n**Step 2: Choose Format**\n\nYou will then need to choose the right format of documentation for your readers and purpose. It can be either in a written format if the documentation's purpose is to provide detailed technical information. On the other hand, you could go with a video tutorial that can help viewers learn certain processes with ease.\n\n**Step 3: Gather Information**\n\nIn this step, you will need to start sourcing all the necessary information that will make documentation helpful and insightful for the audience. Easiest way to do so is gathering all information in one place. This will help you prepare your documentation with ease and show your best work.\n\n**Step 4: Plan and Write**\n\nCreate a proper outline of the documentation. Use easy-to-understand language while avoiding jargon. provide meanings of all technical words that you use in your documentation for easy understanding to readers.\n\n**Step 5: Use Visual Aids, Examples**\n\nYou should mix your text with visual representation to provide a better presentation of the documentation to the end user. These visuals, which could be diagrams or charts, or illustrations for that matter, could improve the understanding of the audience.\n\n**Step 6: Review and Edit**\n\nDo a careful survey of your documentation for sentence structure, spelling, and accentuation mistakes. Check for consistency in designing, phrasing, and composing style.\n\n**Step 7: Test and Collect Feedback (if applicable)**\n\nTest any procedures or instructions in your documentation to make sure they are accurate and complete. Share the documentation with a gathering of expected readers to accumulate input on clarity and convenience.\n\n**Step 8: Revise and Update**\n\nIn view of criticism and any progressions in the topic, make suitable corrections to the documentation. Keep your documentation current and pertinent to address developing requirements.\n\n**Step 9: Publish and Distribute**\n\nDistribute the documentation in the picked design, whether it's a printed manual, PDF, page, or video stage.\n\n**Step 10: Provide Ongoing Support and Maintenance**\n\nSet up a procedure for offering users who encounter documentation-related issues or questions ongoing support. Consistently survey and update the documentation to reflect changes or enhancements.\n\n**Step 11: Seek Continuous Improvement**\n\nGather criticism from clients and partners to distinguish regions for development. Over time, make use of data and feedback to make your documentation more useful and effective.\n\n## How detailed should process documentation be?\n\nWhen creating process documentation, one important consideration is determining the appropriate level of detail to include. Too little detail and the documents will lack the information users need to execute processes properly. Too much detail can make the documentation tedious to create and read. Here are some tips for striking the right balance:\n\n* **Identify the purpose** - Consider who will use the documentation and what questions they should be able to answer from reading it. This shapes the detail required. Onboarding new hires may require more specifics than experienced employees.\n\n* **Focus on critical steps** - Include granular detail for steps that are complex, have exceptions, or are critical for quality and compliance. Glaze over repetitive or straightforward tasks.\n\n* **Summarize supporting steps** - For lengthy processes, call out supporting tasks but don't delve into step-by-step minutiae. Provide overview before diving into the procedure.\n\n* **Omit obvious information** - Leave out details that most readers would find intuitive or unnecessary. However, err on side of too much detail with complex processes.\n\n* **Use supplemental materials** - Move ancillary information like background context or technical specifications to appendices or separate documents.\n\n* **Leverage visual aids** - Diagrams, flowcharts, screenshots and models can simplify complex details so you can keep main task descriptions concise.\n\n* **Standardize templates** - Utilize standard templates for consistency across processes, but allow some flexibility in detail level based on process variability.\n\n* **Enable customization** - Build in ability to drill down into more detail through links, attachments or layered documents for those who want more information.\n\n* **Pilot test** - Have sample users provide feedback on level of detail. Add or remove detail according to input on what would be most helpful.\n\n* **Update periodically** - Review documentation regularly to modify detail as processes and user needs evolve.\n\nFollowing these guidelines will help optimize process documentation with the right level of detail for the target audience.\n\n## When should processes be documented?\n\n![](https://lh3.googleusercontent.com/UF4T8tB2jdd8w7z1iqQeBJac4duHKg-viXnmTGvrwTSo1_hxZEKktGZCGhxDnfQHjATQ5pYWK99RCA1DBI3BVUuZ0LR89dLaDXCgYi8yJAO7dpyI3dJ1pwylm43cG0kdxpt34lfpqsEa6kcpXsXTgpM)\n\nDetermining the right time to document a business process is crucial. Trying to retroactively document processes that have been in place for years can be challenging and result in inaccurate representations. Here are some guidelines on optimal timing for process documentation:\n\n* **Document as processes are designed** - The best practice is to document processes in real time as they are created and tested, before full scale implementation. This ensures documentation stays valid.\n\n* **Document for new processes** - Whenever introducing new processes due to growth, mergers, acquisitions or other change, prioritize creating documentation in parallel during the design phase. Don't wait until after rollout.\n\n* **Document when problems arise** - Issues or bottlenecks often indicate lack of clear documentation. Use these opportunities to illuminate processes.\n\n* **Document for new hires** - Onboarding new employees for existing processes is a key driver for documentation. This promotes knowledge transfer.\n\n* **Document changes and updates** - When processes change due to technology, systems or policy updates, renew documentation right away to stay current. Don't let documentation languish out of date.\n\n* **Set periodic review reminders** - Establish regular reviews of documentation to detect when processes shift from the docs. Update accordingly. Annual reviews are recommended.\n\n* **Document unwritten rules and tribal knowledge** - Capture unofficial workarounds, shortcuts and tribal knowledge that haven't been standardized into official processes yet.\n\n* **Document before employee turnover** - Try to document critical processes before losing the employee responsible to avoid knowledge drain.\n\n* **Interview employees** - Have knowledgeable employees narrate steps for documentation, as they often highlight helpful nuances.\n\n* **Document early in projects** - For long, complex projects, document processes at the start for clarity on resource needs, hand-offs, risks.\n\nPlanning documentation proactively during process design and change enables accurately reflecting reality. Keeping documentation evergreen should be built into ongoing business practices.\n\n## Who should be involved in creating process documentation?\n\nDeveloping comprehensive, useful process documentation requires input from multiple roles. Here are key stakeholders to involve:\n\n* **Process owners** - Directly engage managers of the process to document their expertise. They best understand intricacies and nuances.\n\n* **Frontline employees** - Include team members that regularly perform the work. They provide real-world perspective on how the process operates.\n\n* **Cross-functional partners** - Consult with other departments that hand-off or interact with the process to illuminate interconnections.\n\n* **Subject matter experts** - Technical specialists like IT professionals or engineers may need to clarify complex specifications or protocols involved.\n\n* **New hires** - Get input from recently onboarded employees on what more they would have wanted to know about the process through docs.\n\n* **Leadership** - Executives often request or fund documentation projects. Their goals for the outcome should inform the work.\n\n* **External stakeholders** - For processes involving customers, vendors or other outside parties, include their insights on interactions.\n\n* **Quality assurance** - These professionals can advise on risks, control points and compliance requirements to document.\n\n* **Training managers** - Those responsible for training new hires need documentation that supports their programs.\n\n* **Project managers** - For processes central to certain projects, project managers can clarify roles, resources and hand-offs.\n\n* **Human resources** - HR can explain talent requirements, job duties and qualifications in detail in descriptions.\n\n* **Employees in other locations** - Account for any differences in processes for global organizations or remote employees.\n\nWith input from this diverse group of stakeholders, process documentation benefits from thoroughly capturing both the technical \"how\" and the practical realities of bringing the process to life in the organization. This leads to increased quality and adoption.\n\n## How can process documentation help improve efficiency and quality?\n\n![](https://lh6.googleusercontent.com/rFEk5dT-p-P0NL-Pb29j5Lhu4nyemrEylEYlBQxWO3CQ6vbvpdrULR2FqaiPfb4eoe2aMGhlTpZI6E6NvmLD46Tc6ScZP0tpmPhsRGdDNGZvmxnXrGA-F4JIi3_Bi5kyqpjCixKjNMxeujABJDCQ6tI)\n\nWell-designed process documentation offers organizations many benefits that drive efficiency and quality gains. Here are some of the top benefits of process documentation:\n\n* **Consistency** - With all employees following the same documented procedures, variation decreases. This improves quality and service delivery.\n\n* **Accountability** - Documentation creates clarity on roles and responsibilities, which supports accountability for specific process steps and deliverables.\n\n* **Onboarding efficiency** - New hires get up to speed faster with clear, detailed documentation instead of informal training.\n\n* **Risk reduction** - Identifying process failure points, risks, and controls in docs allows organizations to proactively mitigate and monitor for those issues.\n\n* **Compliance**- Documentation ensures processes align with internal policies and external regulations. This facilitates audits.\n\n* **Change management** - During process changes, documentation helps train employees on modifications and new expectations.\n\n* **Resource optimization** - Mapping out processes helps identify redundant efforts to streamline or areas for automation to reduce manual labor.\n\n* **Institutional memory** - Documentation preserves process knowledge even when experienced employees leave, preventing reinvention or knowledge gaps.\n\n* **Problem-solving** - Complete documentation of systems, interactions and sequences helps troubleshoot issues and pain points.\n\n* **Cross-functional alignment** - Clarifying hand-offs between departments improves communication, collaboration and customer experience.\n\n* **Training aid** - Well-documented procedures form the curriculum for new employee onboarding and role-specific training programs.\n\n* **Continuous improvement** - Regularly updating documentation supports analyzing processes for incremental improvements over time.\n\n* **Customer service** - External customer-facing process documents help provide more transparent, timely, and consistent services.\n\nInvesting time in thoughtful process documentation pays dividends through enhanced efficiency, quality, and business performance over the long term.\n\n## What are some common pitfalls to avoid when creating process documentation?\n\nProcess documentation initiatives often fail to achieve the desired benefits due to some key missteps. Here are common pitfalls to be aware of:\n\n* **Inaccurate or outdated details** - This causes confusion and frustration when employees follow incorrect steps. Update docs promptly when processes change.\n\n* **Overly complex language -** Using a lot of jargon or technical terms without clear definitions hinders comprehension for many readers. Simplify language.\n\n* **Lack of visual elements**- Walls of dense text hamper readability and understanding. Incorporate ample visual aids like flowcharts and screenshots.\n\n* **Disorganized structure**- Documents that lack logical sequencing of steps or grouping of related tasks makes following procedures difficult.\n\n* **Not noting exceptions**- Failing to document alternative steps for contingencies like errors or edge cases leaves employees unprepared to handle them.\n\n* **Excess length** - Avoid exhaustive documents that bog down readers with too much granular detail. Prioritize critical steps.\n\n* **Limited accessibility** -Docs that sit in obscure shared folders rather than easily searchable databases lead to lower awareness and utilization.\n\n* **Lack of version control** - Without clear version numbering and change logs, readers don't know they have outdated documentation.\n\n* **Narrow focus** - Process steps don't exist in isolation. Not providing context through process maps or overview of interconnected systems hampers understanding.\n\n* **Not soliciting user feedback** - Drafting docs without input from those who will actually use them often results in missing key details or poor structure.\n\n* **Manual updating** - Processes evolve, so relying on periodic manual refreshes rather than integrating real-time data results in stale docs.\n\n* **Lack of ownership** - Without formally assigning maintenance responsibilities, accuracy and relevance tends to suffer over time.\n\nAvoiding these missteps takes diligence, but results in streamlined, effective documentation that actually improves organizational performance. It is a critical investment in operational excellence.\n\n## How often should process documentation be reviewed and updated?\n\nProcess documentation that isn't regularly reviewed and updated loses its value over time as processes change. Here are some best practices for keeping documentation evergreen:\n\n* **Set a recurring annual review for each document** - Annual reviews are a good rule of thumb for most business processes that change moderately over time.\n\n* **Build in reminders tied to system updates** - When major enterprise systems are updated, prompt process owners to validate documentation.\n\n* **Review after major projects or milestones** - Following an ERP implementation or headquarters move, processes likely changed.\n\n* **Assign documentation maintenance in role responsibilities** - Making individuals accountable for review encourages compliance.\n\n* **Establish a change log** - Note any process changes or doc updates for easier and more transparent reviews.\n\n* **Require sign-off for reviews** - Requiring process owners or leadership to sign that reviews were completed provides verification.\n\n* **Interview employees annually**- Check in with teams annually to identify undocumented changes in how work really happens.\n\n* **Survey users of documentation** - Regular quick user surveys can reveal when docs are falling out of sync with reality.\n\n* **Analyze process performance data** - Where metrics indicate changes in process effectiveness, review documentation.\n\n* **Stay abreast of internal and external change** - Evolving regulations, systems, market demands prompt documentation reviews.\n\n* **Convene focus groups** - Bringing together process stakeholders helps surface various perspectives on needed updates.\n\n* **Schedule updates tied to certain volume milestones** - High-volume processes may require reviews more than annually.\n\n* **Automate data inputs where possible** - Automated flows of real-time data into docs keeps certain sections current.\n\n* **Phase reviews across a year** - Reviewing all documentation annually causes a scramble. Space out reviews across quarters.\n\nFollowing leading practices for regular process documentation review and update is essential to maintaining the accuracy and value these foundational resources provide.\n\n## What tools and templates can help with developing process documentation?\n\nCreating process documentation from scratch can be daunting. The good news is there are many tools and templates available to help streamline the process:\n\n* [Microsoft Word templates ](https://create.microsoft.com/en-us/word-templates)- Word document templates provide consistent structure and prompts for key process details to document.\n\n* [Microsoft Excel ](https://www.microsoft.com/en-in/microsoft-365/excel)- Excel lets you map process flows using shapes and arrows to visualize document flows and decisions.\n\n* [Microsoft Visio ](https://www.microsoft.com/en-in/microsoft-365/visio/flowchart-software)- This visual diagramming tool allows users to illustrate end-to-end process flows spanning multiple systems and steps.\n\n* [Smartsheet](https://www.smartsheet.com/) - This collaborative work platform makes it easy for multiple authors to jointly develop process documents.\n\n* [Google Docs ](https://www.google.com/docs/about/)- Docs enable real-time collaboration on documentation and allow embedding of diagrams.\n\n* [Lucidchart](https://www.lucidchart.com/pages/) or [Draw.io ](https://app.diagrams.net/)- These web-based tools help anyone easily build process flow diagrams and maps.\n\n* Screencasting software - Tools like [Snagit](https://snagit.en.softonic.com/) or [Camtasia ](https://camtasia.en.softonic.com/)facilitate creating visual guides by recording screen actions.\n\n* [MadCap Flare ](https://www.madcapsoftware.com/products/flare/)- This professional tool specializes in technical documentation with built-in templates.\n\n* [MediaWiki](https://www.mediawiki.org/wiki/MediaWiki) or [Confluence](https://www.atlassian.com/software/confluence) - Wiki platforms allow centralized access to documentation that any employee can edit or update.\n\n* Software documentation plugins - Plugins for tools like [Jira](https://www.atlassian.com/software/jira), [Trello](https://trello.com/), and [Asana ](https://asana.com/)can auto-generate process docs from workflows.\n\n* [Omnigraffle](https://www.omnigroup.com/omnigraffle) (Mac only) - This diagramming software is tailored for technical processes and workflow documentation.\n\n* Documentation style guides - Develop or use an existing style guide to standardize formats across documents.\n\n* Agile documentation - Approaches like DocOps and docs-as-code help document processes iteratively like software.\n\n* Diagramming conventions - UML, SIPOC, swimlane, and BPMN diagrams display processes through standard visualization conventions.\n\nThe right tools and templates save time, provide structure, and bring visual clarity to process narrative descriptions. They help produce documentation employees actually find useful.\n\n## Streamline Your Documentation Process with Docsie\n\nAre you tired of juggling multiple tools and struggling to keep your enterprise documentation organised? Look no further than Docsie, which empowers project managers to effortlessly publish a wide range of interactive knowledge resources.\n\n![](https://lh5.googleusercontent.com/TaO8EMZLP-ctIeJxolS74uFVG5zHYhkYHtsQWiC0magVAvIs37z_j4diPy7KNvcoJfAiKOorHuOOOtf6Zo9ZlUipxly-Y80h5Sbj5dABdtI_LZ9tXaP67Z9aw5Fkwtvx4PTzlvBcJoOTKs0Yc_U22LM)\n\nDocumentation for knowledge portals, knowledge bases, help sites, FAQ pages, and self-service pages can be easily managed by Docsie. But it doesn't stop there. Here are some of the top features that will make you fall in love with Docise:\n\n**Content Localization:**\n\nDocsie makes content localization a breeze. You can easily translate and adapt your documentation to cater to diverse audiences.\n\n**Simplified Workflows:**\n\nDocsie simplifies your documentation workflow and saves you precious time and effort. Your teams can collaborate seamlessly, with real-time updates and revisions available on the go.\n\n![](https://lh4.googleusercontent.com/GmvwO2YR7YnMX2IT-AdfSH9HOMO5FCU-oywofJWOSQX3bdM4WbGbU_NiRCiXx_2hoVV6VhB_NRbjJ7JRrhtp6SvF_TJKQ45DdKTG8Mv0LidQKQO5EzVa36KmvXg4yndhAqjcNjxOWTBMCXh-_ozDiJU)\n\n**Context-Aware Knowledge Portals:**\n\nDocsie can help you create context-aware knowledge portals that adapt to your customers' needs. Whether it's creating content based on customer roles or dynamic attributes, we ensure that your documentation is always spot on. Give [Docsie](https://site.docsie.io/) a try, today!\n\n## Key Take Aways\n\nHere are the key takeaways on creating effective process documentation:\n\n* Involve process owners, frontline employees, and cross-functional partners in development for accuracy.\n\n* Focus on critical steps, summarize supporting details, omit obvious information.\n\n* Use visual elements like flowcharts, screenshots, and diagrams to simplify complex details.\n\n* Set reminders for regular review and update of documentation to keep it evergreen.\n\n* Store documentation centrally and make it easily discoverable by teams.\n\n* Leverage templates, collaboration tools, and diagramming software to streamline creation.\n\n* Document processes as they are designed and changed, not after the fact.\n\n* Pilot test documentation and get user feedback to optimize detail and structure.\n\n* Assign clear ownership for maintaining accuracy of documentation over time.\n\n* Follow consistent formatting standards across the organization's documents.\n\n* Train employees on how to use documentation to improve adoption.\n\nIn conclusion, comprehensive and accurate process documentation is a critical element for organizational effectiveness and operational excellence. However, creating quality documentation requires thoughtful planning, execution, and maintenance. Organizations should involve key stakeholders in development, maintain openness to user feedback, utilize visual elements and tools, and establish ongoing review cycles. Documenting processes upfront and keeping documentation evergreen as processes evolve ensures it remains a valuable asset for consistency, efficiency, risk reduction, and improved performance across the enterprise. With the right discipline and resources devoted to getting documentation right, companies can reap the long-term benefits for employees, customers, and their bottom line.\n\n## Frequently Asked Questions:\n\n**1. What is process documentation and why is it important?**\n\nProcess documentation refers to a written set of instructions which describe how different tasks are carried out within an organization. The guidelines are important for many things. To begin with, it brings consistency within an enterprise as well as helps in improving efficiency and streamlining training.\n\n**2. What are the key elements to include in process documentation?**\n\nKey elements include involving process owners, simplicity, logical organization, specifying details, using templates, standardizing format, readability, visual aids, regular reviews, central storage, and automation.\n\n**3. What are some best practices for creating effective process documentation?**\n\nBest practices include focusing on the audience, highlighting risks, defining terms, using visual elements, noting policies, customization, forms/templates, ownership, linking documents, highlighting changes, and making it discoverable.\n\n**4. How detailed should process documentation be?**\n\nThe level of detail should be based on the purpose and audience. It should include critical steps, summarize supporting steps, omit obvious information, and leverage visual aids and templates.\n\n**5. When should processes be documented?**\n\nProcesses should be documented in real-time during design, for new processes, when problems arise, for new hires, during changes, periodically, for unwritten rules, and early in projects.\n\n**6. Who should be involved in creating process documentation?**\n\nKey stakeholders to involve include process owners, frontline employees, cross-functional partners, subject matter experts, new hires, leadership, external stakeholders, quality assurance, training managers, project managers, human resources, and employees in other locations.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_m9tnxZ2fkeK8aFLSQ/7d03ac1d-a943-89cb-1275-5a2e27ba6bd0banner_14_1.jpg", "summary": "In this blog, we will explore best practices and the most efficient way for developing comprehensive, useful process documentation that employees can understand and follow with ease", "publish_date": "September 08, 2023", "categories": ["Product Documentation", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/what-is-process-documentation-and-why-is-it-important", "slug": "what-is-process-documentation-and-why-is-it-important", "previous": {"link": "../10-key-factors-to-consider-when-building-context-sensitive-help-in-app-guidance", "title": "10 Key Factors to Consider When Building Context Sensitive Help & In-app Guidance"}, "next": {"link": "../creating-effective-sop-guidelines-examples-templates", "title": "Creating Effective SOP: Guidelines, Examples, Templates"}}, {"title": "10 Key Factors to Consider When Building Context Sensitive Help & In-app Guidance", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Context sensitive help refers to help content in software applications that is tailored to the user's specific context. Instead of providing generic help documentation, context sensitive help provides users with information and details that are relevant to their current location in the app, the task they are trying to complete, or the issue they are facing.\n\n## What is contextual help?\n\nContextual help provides users with tailored assistance within software applications based on their current task or location. Key benefits include:\n\n- Reduced cognitive load\n- Increased user self-sufficiency\n- Enhanced focus on tasks\n- Higher user engagement\n- Decreased training time\n- Fewer errors\n- Lower support costs\n- Increased user satisfaction\n\nExamples include tooltips, step-by-step walkthroughs, and personalized recommendations that adapt to the user's specific context.\n\n## What is Context Sensitive Help?\n\nContext sensitive help [refers](https://www.tandfonline.com/doi/abs/10.1080/09588220600821552) to user assistance support provided within a software application, online platforms, or systems, which aim to simplify the journey of a visitor on the platform.\n\n\n* **Some examples of context sensitive help include:***\n\n1. Tooltips that appear when hovering over a specific button or icon, explaining its function\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_JgxTgPxsanF6oNLrz/84677561-47de-1bd4-7ba7-ed63ee38c087image.png](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1692820574617-1692820574617.png \"https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_JgxTgPxsanF6oNLrz/84677561-47de-1bd4-7ba7-ed63ee38c087image.png\")\n\n2. Step-by-step walkthrough overlays that guide the user through a multi-step process\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_NQWTLzhmKFbOI4nDz/9adffc58-0e30-abf0-0b11-b656905fbd0aimage.png](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1692820574685-1692820574685.png \"https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_NQWTLzhmKFbOI4nDz/9adffc58-0e30-abf0-0b11-b656905fbd0aimage.png\")\n\n3. Error message help that detects the error code or condition and provides targeted troubleshooting advice\n\n![](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1693391302473-1693391302473.png)\n\n4. Step-by-step walkthrough overlays that guide the user through a multi-step process\n\n![https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_2V0l6wSbWJS42mQom/60d856f7-7dcc-d8c0-129b-c6573fc8c5c2image.png](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1692820574714-1692820574714.png \"https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_2V0l6wSbWJS42mQom/60d856f7-7dcc-d8c0-129b-c6573fc8c5c2image.png\")\n\n[Context sensitive help](https://site.docsie.io/in-app-help-and-support) is highly dynamic and adaptable. Advanced implementations may even leverage AI and machine learning to analyze user behaviors and customize the help content shown. The help experience continuously evolves based on real user data.\n\nThe main [goal](https://www.id.iit.edu/wp-content/uploads/2015/03/Context-sensitive-interactive-systems-design-sato_hcii2003.pdf) of context sensitive help is to provide users or a team with quick, easy access to the most relevant help topics and complete information about them as and when required. This prevents frustration and confusion by anticipating the user's needs. It enables users to remain focused on their workflows instead of having to leave the app to search for documentation.\n\nOverall, context sensitive help aims to improve key usability metrics like task completion rate, time on task, and customer satisfaction. When implemented effectively, it can dramatically improve the user experience and adoption of software applications.\n\n## How does context sensitive help improve the user experience?\n\nContext sensitive help improves the user experience in several key ways:\n\n* **Reduced cognitive load** - By providing assistance tailored to the specific task and context, context sensitive help reduces the user's effort to search for relevant help content. This lowers the cognitive burden and mental effort required to find answers.\n\n* **Increased self-sufficiency** - Users can solve problems and complete tasks faster with context sensitive help readily available. This enables them to achieve goals without relying on external resources like documentation or support.\n\n* **Enhanced focus** - With help integrated into the interface and workflows, users don't have to shift attention between applications to find help. Their attention stays focused on the task.\n\n* **Higher engagement**- Contextual help increases confidence during onboarding and at critical usage moments. This leads to higher adoption and engagement with the application.\n\n* **Decreased training time** - By guiding users in the moment, context sensitive help reduces the need for formal training. New users can ramp up faster.\n\n* **Fewer errors** - Proactively providing help prevents usage errors and keeps users on track. This reduces human error events.\n\n* **Lower support costs**- With users empowered to help themselves, context sensitive help leads to fewer support tickets. This lightens the burden on support teams.\n\n* **Increased satisfaction**- Users get a smoother, less frustrating experience when help is readily available. This contributes to higher user satisfaction.\n\nOverall, context sensitive help provides a smarter, more adaptive help experience that dynamically responds to user contexts and needs. This empowers users to accomplish tasks efficiently while feeling confident and in control. The biggest beneficiary is the end user, who gets help conveniently delivered when and where it is needed the most.\n\n![](https://images.unsplash.com/photo-1520333789090-1afc82db536a?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=M3wzMTM3MXwwfDF8c2VhcmNofDR8fGhhcHB5JTIwdXNlcnxlbnwwfHx8fDE2OTI2Njg5NDR8MA&ixlib=rb-4.0.3&q=80&w=1080)\n\n## Here are some examples of context sensitive help:\n\nThere are many examples of context sensitive help being implemented in various software applications and websites:\n\n* **Tooltips** - When hovering over buttons or icons, a tooltip can appear explaining the function, like in Microsoft Office apps.\n\n* **Embedded help links** - Applications like Adobe Photoshop embed help links within menus and panels that take users to related help articles.\n\n* **Guided tours** - Walkthroughs like those on Facebook and LinkedIn highlight new features in-context during onboarding.\n\n* **Predictive search** - Search engines like Google display suggested searches in real-time based on the words being typed.\n\n* **FAQ links** - FAQ links can appear inline related to specific error messages or pages, like on many ecommerce sites.\n\n* **Chatbots** - Intelligent chatbots like Clippy in Microsoft Office proactively offer tips based on detected user actions.\n\n* **In-app messages** - Apps like Dropbox use in-app messaging to provide help articles when detecting repeated failed actions.\n\n* **Step-by-step wizards** - Tax prep software like TurboTax provides guided step-by-step assistance tailored to the user's current situation.\n\n* **Interactive tutorials** - Some apps use interactive animations and overlays to demonstrate how to use features.\n\n* **Personalized recommendations** - Services like Netflix and Amazon recommend specific content based on viewing history and interests.\n\n* **Microcopy instructions** - Microcopy, such as input field placeholders and validation error text, provide context specific assistance.\n\n* **Object detection** - In AR/VR contexts, object detection can trigger display of related information overlays.\n\nThe common thread is providing users with dynamic, personalized help content tailored to their current context within the application. This anticipates their needs and provides guided assistance when they need it most. Context sensitivity is the key driver of creating a smooth, intuitive help experience.\n\n## How Can You Implement Context Sensitive's Help in a Mobile App?\n\nThere are several effective ways to implement context sensitive's help within mobile apps:\n\nIn-app messages allow you to proactively provide help content to mobile users at relevant moments within their workflows. For example, you can detect if a user struggles to complete a task and use a tooltip or modal to walk them through it.\n\nGuide new users by highlighting app elements and walking through core workflows step-by-step during onboarding. Use annotated screenshots, tooltips, and overlay instructions.\n\nUse non-intrusive UI micro-interactions like pulses, highlights, and tooltips to direct attention and provide in-context instructions at decision points.\n\nSend timely and relevant help content via push notifications based on each user's context, such as feature updates or reminders to complete tasks.\n\nAs users type into search bars, display suggested help topics and recommended content tailored to the search terms.\n\n**In-App Chatbots**\n\nChatbots can offer conversational guidance based on contextual clues, providing users with an interactive help experience.\n\nTrack how users interact with your app to identify pain points and opportunities to provide assistance in future app versions.\n\nAugmented reality allows you to overlay context specific instructions and guides on the real world camera view for assisted workflows.\n\nWith mobile apps, the key is to provide help content that is dynamic, personalized, and integrated into natural touchpoints in the user journey. Avoid disrupting workflows with static help documentation. Deliver contextually relevant micro-interactions to guide users, enhancing comprehension and usability.\n\n## What are the benefits of in-app guidance and tutorials?\n\n*In-app guidance and tutorials provide many benefits that improve the overall user-experience:*\n\n* **Enhanced Onboarding:** Guided walkthroughs help new users get up to speed with your app quickly by demonstrating core workflows step-by-step.\n\n* **Increased Engagement:** Spotlighting new features and capabilities encourages users to explore more of the app.\n\n* **Higher Adoption:** By showing users how to access key functionality, guidance increases successful use of the full app.\n\n* **Reduced Churn:** Users are less likely to get frustrated and abandon apps that provide in-context learning support.\n\n* **Improved UX Metrics:** Task completion, time-on-task, and perceived ease of use improve when users can learn in-context.\n\n* **Reduced Training Costs:** Guidance reduces the need for formal training resources and customer support.\n\n* **Targeted Educational Content:** In-app guidance allows for delivering very tailored educational material within your app experience.\n\n* **Just-In-Time Learning:** Displaying guidance at the right moment aids learning and information retention.\n\n* **On-Screen Affordances:** Visual and interactive [elements](https://www.frontiersin.org/articles/10.3389/fpsyg.2020.01623/full) can draw attention to things users might overlook.\n\n* **Progress Tracking:** Tutorials can guide users through multi-step processes while tracking progress.\n\n* **Increased Accessibility**: Well-designed guidance provides support for diverse users and accessibility needs.\n\n* **Ongoing Support:** Guidance helps reinforce learning even for experienced users trying new or updated features.\n\nThe key is to think of in-app guidance not just as a one-time onboarding solution, but an ongoing source of embedded, contextual support that evolves with your users over time. Taking a strategic, user-centered approach allows you to employ guidance and tutorials to enhance comprehension, usability, and user productivity within your app experience.\n\n## How do you identify the right moments to trigger in-app guidance?\n\nDetermining the right moments to trigger in-app guidance requires carefully considering your users' contexts and needs. Here are some best practices:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ldCxrtprpwOWOs7hG/be9c1008-dd32-952b-b8a1-843e605c5d66enhancing_customer_support_and_engagement.jpg)\n\n* **Identify roadblocks -** Look for points where users struggle or fail at tasks, and provide assistance to get them back on track.\n\n* **Anticipate questions** - If a feature may cause confusion, use proactive guidance to prompt users' questions.\n\n* **Onboard thoughtfully** - Guide new users through core workflows during onboarding with non-disruptive tooltips and overlays.\n\n* **Respond to inactivity** - If users seem inactive, use messages to prompt them to take next steps.\n\n* **Highlight new features** - Draw attention to key new features or changes in the UI with highlight animations and pulsing.\n\n* **Reinforce learned concepts** - Occasionally re-surface guidance on complex topics to aid memorization.\n\n* **Target known problem areas** - Provide guidance where your data shows users commonly need assistance.\n\n* **Follow a design system** - Keep guidance consistent with other UI elements using an established design system.\n\n* **Consider potential obstacles** - Walk users through tasks that involve UI controls or data input they may find difficult.\n\n* **Time suggestions carefully** - If offering suggestions, display after some thought but before frustration arises.\n\n* **Allow user control** - Give users options to dismiss guidance or access it on demand so it is not too disruptive.\n\n* **Test with users** - Iteratively test guidance with actual users and observe their reactions and feedback.\n\n* **Analyze data and optimize** - Use tools like analytics and session replays to see how guidance performs and identify improvements.\n\nThe goal is to deliver each educational or supportive experience at the moment it will be most useful. This requires understanding user workflows, predicting needs, and continually refining based on observed usage patterns. When timed appropriately, every guidance interaction can feel seamless rather than disruptive.\n\n## What types of in-app guidance are most effective?\n\nWhen designing in-app guidance, consider these most effective types of interactions:\n\n* **Spotlight Cues -** Subtly highlight or animate specific buttons or UI elements to draw attention.\n\n* **Tooltips** - Short contextual text that appears when hovering/tapping on part of the UI.\n\n* **Coach Marks** - Overlays with porthole cutouts that focus on a specific UI element.\n\n* **Checklists** - Help users complete multi-step workflows via checklists that adapt as tasks are accomplished.\n\n* **Step-by-Step Walkthroughs** - Break complex tasks into numbered step-by-step instructions.\n\n* **Interactive Tutorials** - Let users practice within the live app UI via highlights, overlays, and prompts.\n\n* **Animated Demos** - Use animated demos of workflows and interactions for more visual learning.\n\n* **In-App Notifications** - Send non-intrusive reminders, tips, and updates via notices.\n\n* **Spot User Struggles** - Detect points of failure and proactively provide assistance to get users back on track.\n\n* **Personalized Recommendations** - Suggest functionality and content based on the user's context and past behaviors.\n\n* **On-Screen Microcopy** - Provide concise contextual text instructions within UI elements.\n\n* **Chatbots** - Let users ask questions to an intelligent chatbot that provides answers conversationally.\n\n* **Object Detection** - In AR/VR, detect objects and overlay related information.\n\n* **Video Demos** - Include links or embed short videos demonstrating workflows within relevant contexts.\n\n* **Search Guidance** - Refine search behaviors via auto-complete and contextual recommendations.\n\nThe types of guidance should align with the complexity of the task and the user's level of experience. Well-timed, unobtrusive interactions layered on top of the existing UI tend to work better than immersive tutorials or wizards that take over the screen. Test with users and iterate to determine the right approaches.\n\n## How can you make in-app guidance unintrusive?\n\nThere are a few best practices for making in-app guidance unintrusive:\n\n* **Prioritize simplicity** - Avoid overwhelming users. Boil instructions down to the essential info needed.\n\n* **Use subtle visuals** - Things like faint spotlights and thin tooltips tend to be less distracting.\n\n* **Minimize text** - Use succinct micro-copy and avoid walls of help text.\n\n* **Consider positioning** - Display guidance near related UI elements rather than as app-wide overlays.\n\n* **Time it thoughtfully** - Pop up at natural breaks, not during active workflows.\n\n* **Allow dismissal** - Let users easily dismiss guidance so it doesn't feel forced.\n\n* **Limit frequency** - Don't oversaturate users with too much guidance too often.\n\n* **Personalize when possible** - Tailor guidance based on known user attributes and contexts.\n\n* **Use subtle animation** - Subtle pulsating or highlighting draws attention without distracting.\n\n* **Test outside of context** - Make sure guidance components feel unobtrusive even when viewed alone.\n\n* **Follow the UI aesthetic** - Guidance should feel consistent with your app's visual style.\n\n* **Provide indicators** - Badges, step trackers, and progress bars add clarity about length.\n\n* **Allow option to re-view** - Let users re-access guidance in case they miss something.\n\n* **Avoid pop-overs** - Overlay pop-ups tend to be disruptive - consider more embedded approaches.\n\n* **Focus on single tasks** - Target guidance to specific atomic tasks rather than lengthy workflows.\n\nWell-designed, contextual guidance feels like a natural, seamless part of the user experience instead of an interruption. The right visual styling, content tone, timing, and brevity help guidance provide assistance without impeding user focus and flow. Evaluating with real users and iterating based on feedback is key.\n\n## How do you measure the effectiveness of in-app guidance?\n\nEvaluating the effectiveness of in-app guidance should involve both quantitative metrics and qualitative feedback to get a complete picture.\n\n* **Task success rate** - % of times users complete a task guided by the feature vs. unguided.\n\n* **Task completion time** - How long it takes users to complete a task with vs. without guidance.\n\n* **Error rate** - How often errors occur during a guided task compared to unguided.\n\n* **Guidance engagement** - What % of users click, view, or interact with the guidance components.\n\n* **Guidance re-views** - Frequency that users re-open or re-engage with guidance after initial viewing.\n\n* **Net Promoter Score** - User satisfaction metric rated on a scale of willingness to recommend.\n\n* **Churn or abandonment** - Whether guidance impacts user drop-off rates.\n\n* **Feature adoption** - How guidance affects adoption of the product areas or features it covers.\n\n* **Usability testing** - Observe how users interact with guidance and where they struggle.\n\n* **Feedback surveys** - Ask questions about the helpfulness and relevance of guidance.\n\n* **User interviews** - Interview users about their experience with guidance.\n\n* **Reviews/app store ratings** - Monitor reviews mentioning guidance quality.\n\n* **Support tickets** - Whether guidance reduces support volume related to covered topics.\n\n* **Session replays** - Re-watch user sessions to see if guidance appears at appropriate times.\n\nBy tying guidance usage data to key business and conversion metrics, you can calculate ROI and optimize the user experience. But qualitative insights directly from users are just as crucial for enhancing the tone, content, timing, placement, and presentation of guidance. Analyzing both metrics and feedback ensures your approach continually improves.\n\n## How can context sensitive help reduce support tickets?\n\nContext sensitive help can reduce customer support tickets in several key ways:\n\n* **Prevents issues proactively** - By anticipating user questions and obstacles, context sensitive help prevents many common issues from occurring.\n\n* **Encourages self-service** - With help readily available, users can resolve simple issues on their own rather than contacting support.\n\n* **Addresses issues reactively** - For issues that do occur, targeted help content guides users to quick resolutions.\n\n* **Reduces how-to questions **- \"How do I...\" make up many support tickets. In-context help handles these easily.\n\n* **Lowers training needs** - When users can learn on their own, less formal training resources must be created.\n\n* **Improves findability** - Embedded, contextual help is easier to find than static help documentation.\n\n* **Drives product adoption** - Guiding users encourages more diverse usage, reducing edge case issues.\n\n* **Standardizes content** - Consistent, centralized in-app content prevents fragmented external articles.\n\n* **Surfaces known workarounds** - Help can push known temporary solutions related to bugs or limitations.\n\n* **Improves comprehension** - Clearer understanding from good help content leads to fewer usage issues.\n\n* **Installs user confidence** - Guidance gives users the confidence to explore features more independently.\n\n* **Identifies UX issues** - Analytics on help usage reveals usability issues to improve.\n\n* **Saves agent time** - By preventing repetitive questions, each support ticket requires less agent effort.\n\n* **Enables self-troubleshooting** - Help guides users through troubleshooting workflows themselves.\n\nWith strategic guidance deployed at the right moments, apps both prompt user questions and enable faster self-remediation when issues do occur. This significantly reduces support workload and costs while delivering a better user-experience.\n\n## To wrap it up\n\n* Context sensitive help provides in-the-moment assistance tailored to users' specific needs.\n\n* It reduces cognitive load, enables self-sufficiency, enhances focus, increases engagement, and decreases training time.\n\n* Examples include tooltips, step-by-step walkthroughs, personalized recommendations, and embedded FAQs.\n\n* Effective implementation requires identifying the right moments to trigger guidance and using subtle, unintrusive design.\n\n* The impact can be measured through task completion metrics, usage data, and qualitative feedback.\n\n* By anticipating user questions and obstacles, context sensitive help substantially reduces customer support tickets and costs.\n\n* When designed and timed well, it delivers a smoother, more satisfying user experience.\n\nIf you are looking for a comprehensive in-app help solution try Docsie.io and our context aware in-app help by [signing up](https://www.docsie.io/) for a free trial.\n\n## Frequently Asked Question\n\n**Question 1: What is context-sensitive help?**\n\nContext-sensitive help basically means user assistance within software applications, online platforms, or systems. Context-sensitive help basically mean providing information related to the user's current context, task, or issue.\n\n**Question 2: How context-sensitive help improves user experience?**\n\nContext-sensitive help improves the user experience by decreasing cognitive load, increasing self-sufficiency, boosting engagement, and decreasing training time.\n\n**Question 3:** **What are some examples of context-sensitive help?**\n\nTooltips, embedded help links, guided tours, predictive search, FAQ links, chatbots, in-app messages, and step-by-step wizards are some of the context-sensitive help.\n\n**Question 4: What are the benefits of in-app guidance and tutorials?**\n\nIn-app guidance and tutorials improve user experience as they improve onboarding, increasing engagement, increasing adoption, and reducing churn, among other things.\n\n**Question5: What types of in-app guidance are most effective?**\n\nSpotlight cues, tooltips, coach marks, checklists, step-by-step walkthroughs, interactive tutorials, animated demos, and in-app notifications are some of the most effective in-app guidance.\n\n**Question 6: How do you measure the effectiveness of in-app guidance?**\n\nQuantitative metrics such as task success rate, task completion time, error rate, engagement metrics, and qualitative feedback from usability testing, feedback surveys, user interviews, reviews, and support ticket data are some of the measures that can be used to track the effectiveness of in-app guidance.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_jDvJa9Zmr9vQivN0e/f8a80264-b138-f51d-67f9-00d1e16f5e45banner_12.jpg", "summary": "In this article we will unravel Top 10 Key Factors to Consider When Building Context Sensitive Help & In-app Guidance", "publish_date": "September 07, 2023", "categories": ["Product Documentation", "Technical Writing", "Context Sensitive Help & In-app Guidance"], "status": 1, "path": "/blog/articles/10-key-factors-to-consider-when-building-context-sensitive-help-in-app-guidance", "slug": "10-key-factors-to-consider-when-building-context-sensitive-help-in-app-guidance", "previous": {"link": "../12-amazing-plugins-for-gatsby-js-for-2024", "title": "12 Amazing Plugins for Gatsby.js for 2024"}, "next": {"link": "../what-is-process-documentation-and-why-is-it-important", "title": "What is Process Documentation and Why is it Important?"}}, {"title": "12 Amazing Plugins for Gatsby.js for 2024", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Gatsby is a blazingly fast static site generator built on React and powered by GraphQL. One of the things that makes Gatsby sites incredibly fast and flexible is its plugin ecosystem. Gatsby plugins are NPM packages that implement Gatsby APIs to extend functionality and customize sites. In this article, we will explore some of the most popular and useful Gatsby plugins for tasks like image optimization, offline support, styling, metadata management, and more. \n\nAs per [HubSpot](https://blog.hubspot.com/marketing/page-load-time-conversion-rates), 70% of clients are more likely to buy from a company with a fast-loading website. This means that if your website takes too long to load, people will most probably abandon it. These plugins demonstrate how the Gatsby plugin architecture lets you adapt your site to leverage virtually any JavaScript library or web feature. By mixing and matching plugins, you can craft a Gatsby site tailored precisely to your needs and take advantage of the performance and capabilities of React and modern web technologies.\n\nIn this article we will discuss some of the popular plugins and try to provide some insights on how to use them.\n\n## What are some of the most popular Gatsby plugins?\n\n*Here are a few popular Gatsby themes & plugins:*\n\n1. [Gatsby-plugin-image: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-image/) Enhancing website performance through improved responsiveness of image components is the specialty of gatsby-plugin-image.\n\n2. [Gatsby-plugin-sharp: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-sharp/) Addressing image processing and optimization, gatsby-plugin-sarp shines as a plugin that significantly boosts website performance.\n\n3. [Gatsby-plugin-manifest: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-manifest/) Empowering users to create web app manifests for Progressive Web Apps (PWAs), Gatsby-plugin-manifest contributes to an enhanced mobile user experience.\n\n4. [Gatsby-plugin-offline: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-offline/) Stepping in during network downtimes, gatsby-plugin-offline is the solution for adding offline support and service workers to ensure seamless user experiences.\n\n5. [Gatsby-plugin-react-helmet: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-react-helmet/)Handling crucial metadata in a document's head, gatsby-plugin-react-helmet takes the lead in optimizing content for search engines.\n\n6. [Gatsby-plugin-sitemap:](https://www.gatsbyjs.com/plugins/gatsby-plugin-sitemap/) Simplifying the process of generating SEO sitemaps for search engine visibility, gatsby-plugin-sitemap proves its value.\n\n7. [Gatsby-plugin-styled-components: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-styled-components/) Supporting the CSS-in-JS approach, gatsby-plugin-styled-components become the cornerstone for achieving elegant website layouts.\n\n8. [Gatsby-source-filesystem: ](https://www.gatsbyjs.com/plugins/gatsby-source-filesystem/) Organizing GraphQL data seamlessly by tapping into system files, gatsby-source-filesystem is a go-to plugin for efficient data management.\n\n9. [Gatsby-transformer-remark: ](https://www.gatsbyjs.com/plugins/gatsby-transformer-remark/) Leveraging the power of Remark, gatsby-transformer-remark converts Markdown files into HTML, streamlining website construction and management.\n\n10. [Gatsby-plugin-google-analytics: ](https://www.gatsbyjs.com/plugins/gatsby-plugin-google-analytics/) Unlocking insights into website performance using Google Analytics, gatsby-plugin-google-analytics becomes an indispensable asset.\n\n11. [Gatsby-theme-docz: ](https://www.docz.site/docs/gatsby-theme) Simplifying the creation of comprehensive documentation for Gatsby sites, gatsby-theme-docz facilitates user onboarding.\n\n12. [Docsie-gatsby-plugin: ](https://www.docsie.io/blog/gatsby_js_as_a_blog/?version=0.0.1&language=EN&article=gatsbyjs-general-components-and-enhancementss_xgxf) Streamlining the process of crafting website documentation, docsie-gatsby-plugin effortlessly imports data from Docsie workspaces.\n\n## How do I use gatsby-plugin-docsie to build documentation websites with Gatsby?\n\nThis plugin adds Docsie content to your GatsbyJs website. It can auto generate pages or you can query the graphql yourself to have more control over page creation.\n\n### How to Use gatsby-plugin-docsie?\n\n```\n`{\n resolve: require.resolve(`gatsby-source-docsie`),\n options: {\n deploymentId: \"deployment_iigwE2dX4i7JVKmce\", [required]\n generatePages: true, [optional, defaults to true]\n path: \"docs\", [optional, root path for slugs of all nodes, no slashes needed, defaults to docs]\n language: \"English\", [optional, if not provided defaults to primary language]\n }\n}`\n```\n### Use gatsby-plugin-docsie With Page Generation\n\nBy default the plugin auto-generates pages.\n\n*You can style the default pages using the following CSS classes:*\n\n* .docsie-main-container\n\n* .docsie-nav-container\n\n* .docsie-page-container\n\n* .docsie-nav\n\n* .docsie-nav-items\n\n* .docise-nav-item\n\n### Use gatsby-plugin-docsie Without Page Generation\n\nIf you need more control on how the content is generated, you can set `generatePages` above to `false`, and fetch the data directly from GatsbyJs using graphql.\n\n*The plugin adds 4 graphql nodes to GatsbyJs:*\n\n* DociseDoc\n\n* DociseBook\n\n* DocsieArticle\n\n* DocsieNav\n\nYou can find an example of how to generate pages in [/plugin/createPages.js](https://github.com/tjbo/gatsby-source-docsie/blob/main/plugin/createPages.js), and you can also look at [/plugin /DocsieTemplate.js](https://github.com/tjbo/gatsby-source-docsie/blob/main/plugin/DocsieTemplate.js) for an example of how to build React components.\n\n## How do I use gatsby-plugin-manifest to configure a web app manifest?\n\nThe gatsby-plugin-manifest plugin allows you to easily configure and generate a web app manifest for your Gatsby site. A web app manifest is a JSON file that provides metadata about your web app, including name, icons, start URL, colors, and more. This allows your site to be installed as a progressive web app on mobile devices with a home screen icon.\n\n*To use gatsby-plugin-manifest, first install the plugin:*\n\n```\n`npm install --save gatsby-plugin-manifest`\n```\nThen configure the plugin in your gatsby-config.js file. You can specify properties like name, short_name, start_url, background_color, theme_color, display, icons, etc. For example:\n\n```\n`{\n resolve: `gatsby-plugin-manifest`,\n options: {\n name: `GatsbyJS`,\n short_name: `GatsbyJS`,\n start_url: `/`,\n background_color: `#f7f0eb`,\n theme_color: `#a2466c`,\n display: `standalone`,\n icon: 'src/images/icon.png'\n }\n}`\n```\nThis will generate a manifest.webmanifest file when you build your Gatsby site. Make sure to reference the manifest in your site's HTML template by adding:\n\n```\n``\n```\n*Some key things to note when configuring gatsby-plugin-manifest:*\n\n* short_name is a required property for the name displayed on the home screen.\n\n* start_url configures the start page when launching the app from a device home screen.\n\n* icon should point to a square png file at least 512x512px.\n\n* You can configure an array of icon objects for different sizes/densities.\n\n* display lets you specify if the app launches in fullscreen (standalone) or browser tab (browser).\n\n* theme_color and background_color define the app's color scheme.\n\nOverall, gatsby-plugin-manifest makes it really easy to configure and generate the manifest file needed to make your Gatsby site installable as a PWA. This improves the mobile experience and allows users to launch your site like a native app.\n\n## What is gatsby-plugin-offline and how can I use it to create an offline-capable site?\n\ngatsby-plugin-offline is a Gatsby plugin that adds support for creating offline-capable websites. It uses Workbox, a set of libraries and build tools that make it easy to build Progressive Web Apps.\n\n*When installed and configured properly, gatsby-plugin-offline will:*\n\n* Create a service worker file that caches app shell resources like **HTML, JavaScript, CSS, media** and **web fonts**. This allows your site to load faster on repeat visits.\n\n* Cache page data to allow sites to be accessible offline. The plugin will cache pages as users visit them.\n\n* Add manifest support for \"Add to Homescreen\" installation.\n\nTo use it, first install the plugin:\n\n```\n`npm install gatsby-plugin-offline`\n```\nThen add it to your gatsby-config.js:\n\n```\n`{\n resolve: `gatsby-plugin-offline`,\n options: {\n precachePages: [`/about/`],\n },\n}`\n```\n*The key options are:*\n\n* precachePages - Specify pages to precache for offline support. It's important to include the home page here.\n\n* workboxConfig - Customize Workbox options like runtime caching and manifest settings.\n\n* appendScript - Inject custom service worker code into the generated service worker file.\n\n*Some best practices for using gatsby-plugin-offline:*\n\n* Test your site with the Chrome DevTools Audits panel to catch issues early.\n\n* Set a short cache expiration time for API data and frequently updated assets.\n\n* Check the \"Update on reload\" option in Workbox to ensure users get the latest files.\n\n* Register a service worker in gatsby-browser.js to control the service worker lifecycle.\n\n* Consider configuring a fallback page or offline UI for when the user has no connectivity.\n\n**Emphasized text** Submit your live site to Lighthouse to benchmark your PWA score. Aim for >90.\n\nOverall, gatsby-plugin-offline makes it straightforward to make your Gatsby site work offline. This results in a much better, app-like experience for users who return or lose their internet connection. Be sure to test regularly across browsers and devices to ensure full offline support.\n\n\n\n## How do I implement Google Analytics on a Gatsby site with gatsby-plugin-google-analytics?\n\nGoogle Analytics is a popular analytics tool that allows you to monitor and track traffic and engagement on your website. gatsby-plugin-google-analytics is the recommended way to integrate Google Analytics into a Gatsby site.\n\n*To add Google Analytics support, first install the plugin:*\n\n```\n`npm install --save gatsby-plugin-google-analytics`\n```\nThen configure it in gatsby-config.js, specifying your Google Analytics tracking ID:\n\n```\n`{\n resolve: `gatsby-plugin-google-analytics`,\n options: {\n trackingId: 'YOUR_GOOGLE_ANALYTICS_TRACKING_ID',\n },\n}`\n```\nThis will automatically add the necessary Google Analytics tracking code to all pages on your site.\n\nSome additional configuration options include:\n\n* head - Allows you to add extra scripts to . Useful for additional analytics tools.\n\n* anonymize - Masks IP addresses if you need to comply with GDPR.\n\n* respectDNT - Doesn't load GA if users have \"Do Not Track\" enabled.\n\n* pageTransitionDelay - Sets timeout for page change analytics events.\n\n* optimizeId - Enables Google Optimize for A/B testing.\n\n* experimentId - Adds Google Optimize experiment ID.\n\n* variationId - Specifies Google Optimize experiment variation.\n\n* defer - Defers script loading to improve page speed.\n\n* sampleRate - Sets sampling rate, useful for high traffic sites.\n\nBy testing the site, you can ensure that Google Analytics events are being received without any problems. Verify data like pageviews on Google Analytics. Using GA Debugger add-ons, you may check to see if the tracking code is being loaded on sites.\n\nUsing the gatsby-plugin-google-analytics implementation of Google Analytics, a Gatsby site may have robust analytics added to it with no effort. Gatsby's code splitting and server-side rendering make it ideal for incorporating Google Analytics. Make sure it displays correctly on each and every page and device your site supports.\n\n## What is gatsby-plugin-react-helmet and how can I use it to manage document head metadata?\n\ngatsby-plugin-react-helmet allows you to manage document head metadata in your Gatsby site using React Helmet. React Helmet is a c*emphasized text*omponent that lets you control elements like title, meta tags, scripts, etc. in the document head.\n\n*Some reasons to use gatsby-plugin-react-helmet:*\n\n* Easily set page title, description, canonical URL, JSON-LD, etc. for SEO.\n\n* Dynamically generate meta tags based on props, queries, etc.\n\n* Set og:image, twitter:card meta tags for social sharing.\n\n* Add third-party scripts safely to head without affecting other pages.\n\n* Works perfectly with Gatsby's server-side rendering.\n\n*To use it, first install the plugin:*\n\n```\n`npm install --save gatsby-plugin-react-helmet react-helmet`Copy code\n```\nThen wrap your pages with a component to add metadata:\n\n```\n`import React from \"react\"\nimport { Helmet } from \"react-helmet\"\n\nexport default () => (\n
\n \n My Title\n \n \n
\n)`Copy code\n```\nYou can include multiple instances on a page.\n\nThings to note:\n\n* Use Helmet on pages, templates, components. Not in gatsby-browser.js.\n\n* Helmet will merge duplicate tags, rather than overwrite.\n\n* Server-rendered HTML will correctly contain head metadata.\n\n* Client-rendered HTML will also include metadata.\n\n* Perfect for dynamically generated titles, descriptions, canonical URLs for each page.\n\nOverall, gatsby-plugin-react-helmet gives you enormous control over document head metadata for SEO, social sharing, UI control. Highly recommended for every Gatsby site. Just be careful not to include it in the wrong places like gatsby-browser.js where server-rendering can't work.\n\n\n\n## How do I implement a sitemap for a Gatsby site using gatsby-plugin-sitemap?\n\nA sitemap is an XML file that lists the pages on your site and helps search engines like Google and Bing crawl and index your content more efficiently. gatsby-plugin-sitemap is the easiest way to generate a sitemap for a Gatsby site.\n\nTo add a sitemap, first install the plugin:\n\n```\n`npm install --save gatsby-plugin-sitemap`\n```\nThen add it to your gatsby-config.js:\n\n```\n`{\n resolve: `gatsby-plugin-sitemap`,\n options: {\n output: `/sitemap.xml`,\n },\n}`\n```\nThis will generate a sitemap.xml file in your site's root folder.\n\n*You can specify a few options:*\n\n* output - Where to save the sitemap file.\n\n* exclude - Array of paths to exclude from the sitemap.\n\n* query - A GraphQL query to filter which nodes to include.\n\n* serialize - Custom function to format each url in the sitemap.\n\nThe plugin will automatically crawl all pages generated from Gatsby nodes and include them.\n\n*Some tips for optimal use:*\n\n* Submit the sitemap to Google Search Console for indexing.\n\n* Ping search engines whenever you update the sitemap.\n\n* Set a reasonable sitemap cache time using the sitemapSize option.\n\n* Exclude pages you don't want indexed like user profile pages.\n\n* Use exclude or query to limit large sitemaps if exceeding 50k urls.\n\n* Add sitemap url to your robots.txt file.\n\n* Compress the sitemap using gzip for faster indexing.\n\n* Dynamically generate sitemap data at build time for freshness.\n\nOverall, gatsby-plugin-sitemap provides an easy way to generate a comprehensive sitemap to improve your Gatsby site's search engine visibility and crawling efficiency. Make sure to customize options for your use case and submit it to search engines for maximum SEO value.\n\n\n\n## How can I add support for styled-components in Gatsby using gatsby-plugin-styled-components?\n\nStyled-components is a popular CSS-in-JS library that allows you to write component-scoped CSS using template literals. gatsby-plugin-styled-components is the recommended way to add styled-components support to a Gatsby site.\n\n*To use styled-components in Gatsby, first install the dependencies:*\n\n```\n`npm install --save gatsby-plugin-styled-components styled-components babel-plugin-styled-components`\n```\nThen add the plugin to your gatsby-config.js:\n\n```\n`module.exports = {\n plugins: [\n `gatsby-plugin-styled-components`, \n ],\n}`\n```\nNow you can import styled-components and create styled elements anywhere in your site:\n\n```\n`import styled from 'styled-components';\n\nconst Header = styled.header`\n background: red; \n color: white;\n`;`\n```\n***Benefits of using styled-components with Gatsby:***\n\n* Scoped CSS avoids conflicts and specificity issues.\n\n* Works with CSS-in-JS features like theming, mixins, nesting.\n\n* Integrates smoothly with React component architecture.\n\n* Lets you create reusable styled components.\n\n* Supports SSR - critical CSS gets generated.\n\n* Easy to customize and extend styles.\n\n* Avoids unwanted code-splitting from CSS imports.\n\n***Some best practices when using styled-components:****\n\n* Use // @ts-ignore comments to avoid TypeScript errors.\n\n* Enable the named export convention.\n\n* Use shouldForwardProp to limit props passed to DOM.\n\n* Customize labelFormat if needed.\n\n* Consider emotion for slightly better performance.\n\nOverall, gatsby-plugin-styled-components enables excellent integration with Gatsby's build process to use the styled-components CSS-in-JS library. It's a great option for component-oriented styling that plays nicely with React and SSR.\n\n\n\n## What is gatsby-plugin-sharp and how does it help process images in Gatsby?\n\ngatsby-plugin-sharp is an official Gatsby plugin that handles image processing and optimization using the Sharp image manipulation library. It allows you to transform image files in your static sites and Gatsby apps.\n\n*Some key capabilities gatsby-plugin-sharp provides:*\n\n* Resizing images for responsive design. You can define a set of sizes for an image and gatsby-plugin-sharp will automatically generate appropriately sized versions.\n\n* Cropping and selecting portions of images. Useful for focusing on key areas and thumbnail generation.\n\n* Format conversion between image types like **JPEG, PNG, WebP**, and **GIF**. This helps optimize file size and quality.\n\n* Watermarking and applying overlays onto images.\n\n* Optimizing compression, quality, metadata to reduce image file sizes.\n\n* Processing images using the gatsby-transformer-sharp plugin and GraphQL queries at build time for performance.\n\n* Lazy loading support through integration with Gatsby Image and gatsby-image plugins.\n\n* Accepts common image formats like JPEG, PNG, TIFF, GIF, SVG.\n\n* Can process images hosted locally and remotely.\n\nInstall the gatsby-plugin-sharp and gatsby-transformer-sharp plugins and include them in your gatsby-config.js for gatsby-plugin-sharp to work. Filtering by fixed, fluid, or responsive resolution, as well as other properties, may then be applied to the processed photos through GraphQL queries.\n\nIn sum, gatsby-plugin-sharp frees up robust image processing resources via Sharp, which can enhance performance and responsiveness. Gatsby relies on it heavily in its image processing pipeline. Play around with its many image processing features to develop professional, high-performing websites.\n\n\n\n## How do I use gatsby-theme-docz to build documentation websites with Gatsby?\n\ngatsby-theme-docz is an official Gatsby theme that helps you build documentation websites using MDX and React components. It integrates with Docz, a toolkit for technical writing.\n\n*Some key features of gatsby-theme-docz:*\n\n* Write docs in MDX - Combines Markdown syntax with JSX components.\n\n* Theme UI support - Styling with Constraint-based Design System.\n\n* Code block rendering with Prism.js - Syntax highlighting.\n\n* Responsive mobile-friendly layouts.\n\n* Live reloading with Hot Module Replacement.\n\n* SEO optimization with react-helmet.\n\n* Docs organized in nested routes.\n\n* Sidebar navigation generation.\n\n* Quick search documentation content.\n\n* Dark mode support.\n\n* Customizable layouts and components.\n\n*To use gatsby-theme-docz:*\n\n1. Install theme and Docz dependencies.\n\n2. Add gatsby-theme-docz config to gatsby-config.js.\n\n3. Create docs using MDX in src/pages.\n\n4. Customize theme by shadowing components.\n\n5. Deploy documentation site.\n\nIt provides a great developer experience for writing technical and component documentation using familiar tools like React and Markdown. And generating a Gatsby site means the docs get all the performance and capabilities of Gatsby like pre-rendering.\n\nOverall, gatsby-theme-docz offers a straightforward way to create documentation websites leveraging Gatsby speed and React component architecture. It's ideal for developers writing technical component libraries and APIs.\n\n\n\n## How can I customize and configure gatsby-theme-docz?\n\nThe gatsby-theme-docz theme has a number of options to customize the style, layout, components, and behavior to suit your documentation needs.\n\n*Some key ways to configure and customize gatsby-theme-docz:*\n\n* Set themeConfig in gatsby-config.js - Change colors, fonts, styles.\n\n* Shadow docz components- Override internal components by placing replacements in src/gatsby-theme-docz/\n\n* Custom doc layout - Shadow the docz/Wrapper.js layout component.\n\n* Add MDX components - Import and register components that can be used in MDX.\n\n* Modify sidebar nav - Adjust links and structure.\n\n* Custom theme - Pass a Theme UI theme object to themeConfig.\n\n* Add global CSS - Import a CSS file in gatsby-browser.js.\n\n* Plugin options - Set options like docgenConfig when configuring the plugin.\n\n* Custom index page - Shadow the index MDX page.\n\n* Change page metadata - Set frontmatter in MDX pages.\n\n* Add headers/footers - Use docz/Layout wrapper components.\n\n* Integrate auth - Pass auth provider config and wrap routes.\n\n* Algolia integration - Enable search with Docz algolia plugin.\n\n* Custom 404 page - Create a 404.mdx page.\n\n* Deployment to GitHub Pages - Use pathPrefix in gatsby-config.js.\n\n* Extended Markdown features - Add Markdown-it plugins.\n\n* Modify Prism theme - Pass prismTheme to themeConfig.\n\nOverall, gatsby-theme-docz is built to be customizable to your docs site needs. Take advantage of its extension points like component shadowing and layout wrapping to craft a polished docs experience using Gatsby and MDX.\n\n## Incorporating Gatsby.Js with Docsie.io\n\n\nDocsie.io is a platform that aids in all your enterprise documentation needs. Save time and simply documentation by centralizing all your work in one location without the need of diverse tools. Instead of leveraging Markdown files, Gatsby and [Docsie](https://www.docsie.io/) come along together to enable efficient development of websites as well as documentation.\n\nThe efficient and useful gatsby plugins have a ton of benefits, as mentioned in this blog. These plugins can be used in Docsie as well. So, click on this link to [generate a gatsby document via docsie](https://github.com/LikaloLLC/gatsby-source-docsie).\n\n## Conclusion\n\nIn summary, Gatsby plugins provide an enormous range of functionality to customize and extend Gatsby sites by tapping into the power of the React ecosystem and JavaScript language. Popular plugins like gatsby-plugin-image for responsive images, gatsby-plugin-manifest for web app manifests, and gatsby-plugin-styled-components for CSS-in-JS styling demonstrate how plugins enable developers to easily integrate modern web capabilities. The vibrant Gatsby plugin community means there's likely a plugin already available for many common web development tasks. Learning to leverage Gatsby plugins unlocks the true potential and productivity of building with Gatsby. With the right set of plugins selected for your use case, you can craft a blazing fast, modern website tailored exactly to your needs.\n\n## Key Takeaways\n\n* The plugin ecosystem for Gatsby increases its speed and versatility, making it simple for developers to add new features and modify existing ones.\n\n* Website speed is enhanced by plugins like gatsby-plugin-image and gatsby-plugin-sharp, which enhance pictures for responsive design.\n\n* To improve the user experience even when there is no network connection, gatsby-plugin-offline may be used to generate offline-capable webpages using service workers.\n\n* The gatsby-plugin-react-helmet takes care of the metadata in the document's head, making it suitable for search engine optimization and social media sharing.\n\n* The gatsby-plugin-sitemap produces XML sitemaps for better crawling and indexing by search engines.\n\n* To facilitate component-scoped CSS with top-notch performance, the gatsby-plugin-styled-components incorporates styled-components.\n\n* webpages for Technical Documentation: gatsby-theme-docz makes it possible for programmers to use MDX and React components to create webpages for technical documentation.\n\n* Gatsby plugins provide a great deal of configuration choices, from theming to component shadowing, allowing the framework to adapt to a wide range of requirements.\n\n* The wide variety of plugins created by the active Gatsby plugin community streamlines and simplifies the process of building websites.\n\n* Gatsby plugins allow programmers to easily incorporate cutting-edge web features, resulting in lightning-fast, individualized websites that are optimized for speed.\n\n## Frequently Asked Questions\n\n**Q.1 How can I use the gatsby-plugin-sharp image optimizer in Gatsby?**\n\nThe Sharp library is used by the gatsby-plugin-sharp. You may resize, trim, change the format, and even add a watermark. You may process pictures throughout the build process by configuring it in gatsby-config.js and then using GraphQL queries.\n\n**Q2. When using Gatsby, how can I add Google Analytics tracking code?**\n\nIf you want to integrate Google Analytics monitoring into your Gatsby site, the gatsby-plugin-google-analytics is the way to go. To begin tracking and monitoring user activity, edit gatsby-config.js and include your tracking ID.\n\n**Q3. How can I utilize the gatsby-theme-docz documentation website template?**\n\nUsing MDX and React components, the gatsby-theme-docz is an approved Gatsby theme for creating documentation webpages. In order to provide flexible and thorough documentation, it is necessary to install the theme, create MDX pages in the src/pages directory, and modify the theme.\n\n**Q4. How do I utilize the gatsby-plugin-sitemap to generate an XML sitemap?**\n\nFor SEO purposes, XML sitemaps may be generated with the help of the gatsby-plugin-sitemap. After the plugin has been installed and its settings have been adjusted in gatsby-config.js, a thorough sitemap will be built automatically from pages generated by Gatsby nodes.\n\n**Q5. Which Gatsby plugins are there, and how can I use them to make my site better and bigger?**\n\nWith Gatsby plugins, you can get many different features, such as picture optimization, information management, offline support, and more. With the right tools and careful changes to their settings, you can make a fast, reliable website.\n\n**Q6. What does Gatsby's community of plugins mean for the future of designing and building websites?**\n\nGatsby's large community of plugins makes it easy for developers to add cutting-edge web features to their sites without much work.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_v7wI6BClWfJ4u3L89/acbd1245-5505-1fc0-da96-bf9b5c06740ebanner_13_1.jpg", "summary": "In this article we will discuss some of the popular plugins and try to provide some insights on how to use them. ", "publish_date": "September 04, 2023", "categories": ["Technical Writing", "Gatsby Extension"], "status": 1, "path": "/blog/articles/12-amazing-plugins-for-gatsby-js-for-2024", "slug": "12-amazing-plugins-for-gatsby-js-for-2024", "previous": {"link": "../leveraging-ai-in-technical-manual-translations-cost-effective-solutions-for-modern-era", "title": "Leveraging AI in Technical Manual Translations: Cost-Effective Solutions for Modern Era "}, "next": {"link": "../10-key-factors-to-consider-when-building-context-sensitive-help-in-app-guidance", "title": "10 Key Factors to Consider When Building Context Sensitive Help & In-app Guidance"}}, {"title": "Leveraging AI in Technical Manual Translations: Cost-Effective Solutions for Modern Era ", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Did you know that today, [65 percent ](https://csa-research.com/Blogs-Events/CSA-in-the-Media/Press-Releases/Consumers-Prefer-their-Own-Language)of customers prefer content in their native language? And 40 percent of customers would not order a product from a website in a language other than their own. As businesses expand into new regions, it is more important than ever that their technical manuals be translated into several languages so that they can explain their services to users in a better way to cater to a global audience. \n\nEliminating language barriers improves non-native buyers journey and customer satisfaction on a web platform, improving global reach. However, in the past, this took time and effort to do. Thankfully, a game-changing answer in the form of AI translations has appeared. Because of this breakthrough, translation focused on the target audience is now easier, quicker, and cheaper than ever before, as businesses do not need need to guzzle cash for hiring native speakers or linguists.\n\n## Conventional Methods of Analysis\n\nPreviously, all manual translation work had to be done by human translators who had to deal with a long set of instructions with their linguistic skills and common standards. However, there were difficulties with the technical jargon. Consider how hard it is to express complex ideas to someone who needs to learn about the topic. As mistakes were fixed and precision was maintained, this usually led to longer wait times and higher costs.\n\n### What Does the Rise of AI will Mean for the Translation Industry?\n\nAccording to a study, the AI translation market, by 2030 is projected to be worth[ $7.5 billion](https://www.gminsights.com/industry-analysis/machine-translation-market-size), as businesses try to expand their horizons by tapping global markets and international customers. This growth directly results from the rising demand for AI-driven translation tools that are helping customers around the world. \n\nThe field of translation is already seeing the effects of artificial intelligence. Imagine a day when computers are so advanced that they can instantly convert text between any two languages they know. With the help of AI, this can now be done without any human intervention. This simplifies operations and ensures a cost-effective localisation process. Businesses no longer need as many in-house human translators as they formerly did and they can generate content in as many languages as they want without any technical education. This change may help keep expenses and increase output, making organizations more globally competitive. \n\n## Role of AI in Translation\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_xKoqFnWI9SC51gOYG/image1.jpg)\n\nThere are several approaches that AI translation tools can use to translate text.\n\n **Machine learning**\n\n[Training Machine Learning algorithms](https://machinelearningmastery.com/much-training-data-required-machine-learning/) require massive amounts of data and code. This anthology has several parallel writings, which are pairs of phrases or paragraphs written in two languages but with the same meaning. Effective translation algorithms trained on the matched texts may employ the patterns they have learned to create their high-quality translations.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_k1K3YssaKELslrvSD/image2.png)\n\n[Source](https://www.freecodecamp.org/news/a-history-of-machine-translation-from-the-cold-war-to-deep-learning-f1d335ce8b5/)\n\n**Statistical methods**\n\nAI translation tools use several different statistical methods. In these processes, we use statistical analysis to determine the most likely translation of a given word or phrase. We understand the requirements of the clients before deploying the translation process.\n\n **Neural networks**\n\nMachine learning algorithms called neural networks aim to mimic the operation of the human brain. Neural networks have promise for the transfer of complex information.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_7gBlkEAveyHxaFkmJ/image3.jpg)\n\n[Source](https://www.nature.com/articles/s41467-020-18073-9)\n\n### How Can AI Be Used to Improve Technical Manual Translations?\n\nAI translation tools may be trained on large parallel text datasets comprising pairings of terms in several languages with the same meaning. This might be useful for identifying and translating jargon and terminology. As a result, jargon and terminology may be translated using the tools. AI tools might use this to learn how to translate technical words properly. For instance, [Google ](https://ai.googleblog.com/2020/06/recent-advances-in-google-translate.html)[Translate](https://ai.googleblog.com/2020/06/recent-advances-in-google-translate.html)[](https://ai.googleblog.com/2020/06/recent-advances-in-google-translate.html)[](https://ai.googleblog.com/2020/06/recent-advances-in-google-translate.html)[ ](https://ai.googleblog.com/2020/06/recent-advances-in-google-translate.html) NMT model was trained using a massive original and translated source code database. That implies that Google Translate can easily understand medical, legal, and engineering jargon.\n\nAI translation tools may be trained to recognize the context of all things text. This allows them to convey the meaning of statements with several interpretations more effectively. [DeepL](https://www.deepl.com/en/translator), for example is an SMT tool that has been trained on a massive corpus of source code and translated texts. With this improvement, DeepL is better able to deal with sentences that might be translated in several ways based on the context of the text it is translating.\n\nTools driven by artificial intelligence might be trained to translate sentences in a natural tone. This is particularly important for technical manuals, which often use specialized terminology that might be difficult to translate. [Docsie](https://www.docsie.io/)[ ](https://www.docsie.io/)is a hybrid solution to the translation issue since it draws from both statistical machine translation and neural machine translation.\n\n## Use of AI in Technical Manual Translations - Benefits and Limitations\n\n### Benefits of AI in Technical Manual Translations\n\n**1. Enhanced Productivity:** Businesses may see a significant rise in productivity using modern translation solutions. These tools are always on the job, never getting weary or needing a rest, allowing for quicker and more precise translations.\n\n**2. Improved Quality Control:** AI-powered translations are getting more accurate as well as lightning quick. This enhanced accuracy helps maintain the quality and integrity of technical content by lowering the potential for blunders and misinterpretations.\n\n**2. Time-Efficient Resource Allocation:** Businesses may better manage their resources because of how quickly AI translation finishes tasks. This comes in handy when there is a lot of technical material to read or when time is of importance.\n\n**3. Multilingual Consistency:** AI helps maintain uniformity in translations between languages, which is particularly useful when dealing with highly specialized technical jargon. Regardless of language, all readers will have the same experience reading a technical document because of this standardization.\n\n**4. Future-Ready Scalability:** As businesses expand, they create more technical content, and AI can readily scale to meet these demands. This adaptability ensures that the quality will not be compromised even as the amount of translation work grows.\n\nReducing the impact of poor financial decisions: Using AI to translate technical texts reduces the possibility of making costly errors. Due to the precision of AI, even the most technical terms can be translated with confidence, thereby preventing costly misunderstandings. This level of precision is necessary to avoid misinterpretations that could compromise the usefulness or safety of the product.\n\n## The Limitations of AI for Technical Manual Translations\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_amixqIdllmZv86Yfc/image4.jpg)\n\nLet us discuss the [constraints artificial intelligence faces](https://translatebyhumans.com/blog/risks-and-consequences-of-ai-translation-in-2023/) while attempting to translate how-to guides. While AI has made great strides in recent years, there are still certain important constraints to keep in mind.\n\n**1. Human judgment:** When it comes to choosing the right words and phrases, AI is not always as good as humans. For example, **\"set\"** might be mistakenly rendered as \"**juego**\" in Spanish. The appropriate term is **\"conjunto.\"**\n\n**2. Bias:** The training data is crucial to the final product's quality. AI may develop a taste for that nation's culture and language if it is fed just books from that country.\n\n**3. Security:** There is a fear that putting sensitive information via an AI translator might compromise security. It is dangerous because private data might get into the wrong hands.\n\n**4. Lack of cultural context:** AI may struggle to understand the cultural importance of a text, leading to inaccurate results. For example, if it translates \"to pull someone's leg\" (from English) to \"to pull someone's hair\" (from Spanish), that would make no sense in either the English or Spanish cultural contexts.\n\n**5. Potential Idiomatic Challenges:** It is simple for artificial intelligence to translate words but may grapple with sentences whose meanings vary between languages. Idioms are idiomatic terms that can be challenging to comprehend literally due to their cultural connotations.\n\n\nUsing a hybrid system that combines [machine learning with human translators](https://hbr.org/2018/07/collaborative-intelligence-humans-and-ai-are-joining-forces) is one way to overcome AI's shortcomings when translating technical manuals. Human reviewers could catch and correct any mistakes made by AI translations, which could then handle the majority of the job. Technical manuals may be translated more precisely and consistently using this integrated method without losing subtlety in the target language or cultural context.\n\nThe methods of translation can be both time consuming and expensive. They often involve hiring translators, which can significantly impact your budget. Moreover, these translators might not possess industry knowledge. It may inadvertently introduce errors during the translation process.\n\nBy automating the translation process, [Docsie](https://www.docsie.io/)[ ](https://www.docsie.io/)offers businesses an opportunity to reduce their translation costs. Making use of machine learning capabilities, Docsie ensures efficient translations, thereby saving businesses time and money.\n\n\n\n**Here Are Some Businesses That Have Implemented AI-Based Translation Of Technical Reports**\n\nMany organizations are using automation practices to replace human labor in formerly manual technical translation tasks. Some instances are as follows:\n\n|**Company**|**How are firms leveraging AI for technical manual translations**?|\n|-|-|\n|**Siemens**|The international giant Siemens employs machine learning-based translation tools to translate its technical material into over two hundred languages.|\n|**Bosch**|Bosch, a multinational engineering and technology company, translates its technical information into more than 150 languages using machine learning and other artificial intelligence translation tools.|\n|**Caterpillar**|For its more than 40 countries of operation, Caterpillar utilizes machine learning translation tools to localize its technical material into the languages spoken there.|\n|**Microsoft**|Microsoft, a global leader in modern technology, employs machine learning translation tools to localize its content into more than a hundred languages.|\n|**Amazon**|Amazon uses machine-learning translation tools to localize content for multiple languages.|\n|**Google**|The internet titan Google translates its search results and other information into more than a hundred languages with the use of AI-powered localisation.|\n|**Airbnb**|Airbnb uses machine learning and other AI translations to localize its website and mobile app into more than 60 languages.|\n|**Uber**|Uber uses machine learning translation tools to localize its website and mobile app into more than 60 languages.|\n|**Netflix**|Netflix uses ML translation tools for subtitles and audio, expanding its language coverage to more than 30.|\nFor more such details on AI-Based Translations, you can visit [Geek Marketing](https://geekmarketing.org/), which supports small businesses by providing tailored guidance on AI tools through its blog and personalized consultations that empower effective and strategic multilingual communication.\n\n## Artificial Intelligence's Potential Impact on the Future of Translating Technical Manuals\n\nThe [future of AI ](https://www.mckinsey.com/~/media/McKinsey/Business%20Functions/McKinsey%20Digital/Our%20Insights/Driving%20impact%20at%20scale%20from%20automation%20and%20AI/Driving-impact-at-scale-from-automation-and-AI.ashx)may lie in specialized human-to-human translations. Machine translation tools will become better and better as AI develops. There would be a greater need for translations of technical documentation if additional languages were supported.\n\nWhile this is happening, the cost of machine translation tools is decreasing. So now, companies of all sizes may localize their technical documents with the help of AI translation tools.\n\nMachine translation tools may advance in tandem with other types of AI. They may provide more accurate interpretations than humans do because they will appreciate the subtleties of human language and cultural context. This is a great tool for businesses that need to localize their technical manuals into many tongues.\n\nIn an interview with [websiteplanet](https://www.websiteplanet.com/), here is what Philippe Trounev, Founder & Product Manager of Docsie had to say about leveraging AI\n\nAI is poised to revolutionize industry, with miniature AI models automating technical writing tasks, transforming the role into more of a technical editor. These powerful AI tools can enhance efficiency and content quality, potentially reducing Communication Department staff. This shift may create **\"writing engineers\"** who rely on AI for broad content generation.\n\nIn the next five years, significant changes in technical writing are expected, and your company is proactively embracing them, aiming to lead in the evolving AI-generated documentation landscape. \n\nFor More information read the full [interview](https://www.websiteplanet.com/blog/docsie-interview/)\n\n\n## Conclusion\n\nThere is promise in using AI to translate technical manuals without any technical knowledge to not just lower costs but take your company to a global scale. Companies belonging to various industries may be certain that the intricacies of human language and cultural context will be preserved in the translated versions of their technical publications when both AI and human translators are used.\n\nCompanies of all sizes would benefit greatly from using Docsie and similar artificial intelligence techniques for translating technical documentation. The advantages include accurate translation, time and money saved as well as a more direct link to an international audience.\n\nSo what are you waiting for?[ Visit us now!](https://www.docsie.io/)\n\n## Frequently Asked Questions\n\n\n**1. When compared to human translations, how accurate are AI translations?**\n\nIn more technical fields, machine translations are showing signs of maturity. However, it\u2019s possible that communication issues, such as language and cultural obstacles, will continue.\n\n**2. How much money could be saved if more people used Docsie and similar AI tools?**\n\nSome estimates put the potential cost savings for businesses using AI-driven cost-effective solutions between 40 and 60 percent.\n\n**3. Is there any human language or linguistic subtlety that a computer cannot understand?**\n\nSome subtleties and technical jargon may escape the detection of machine translation tools. Collaborative efforts with knowledgeable people may overcome these gaps.\n\n**4. How does Docsie make sure their translations are spot on?**\n\nDocsie considers the entire picture, continually updating its approaches with machine learning. Accurate translations are ensured by human review and quality assurance procedures.\n\n**5. Can specialized terminology be taught to machine translation tools?**\n\nDocsie and similar AI tools need training to understand domain-specific jargon so that they can provide relevant contextual results.\n\n**6. Where do cultural nuances and contexts fit into machine translations?**\n\nUntil AI tools make significant progress in this area, human experts will be needed to handle cultural nuance and sensitivity to provide accurate and acceptable AI translations.\n\n**7. How do we get the most out of a translation team that consists of both humans and computers?**\n\nHuman and machine translation work together in powerful ways. Human translators provide nuance and cultural authenticity to the text, while AI can speed up the translation process and ensure uniformity.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_99FVIB4KCP8jf1Obm/b447545e-99e5-7bca-dc80-4333904d2023banner_11.jpg", "summary": "In this article we will be unravelling ways on How we can Leverage AI in Technical Manual Translations while deploying Cost-Effective Solutions for Modern Era", "publish_date": "August 23, 2023", "categories": ["Technical Writing"], "status": 1, "path": "/blog/articles/leveraging-ai-in-technical-manual-translations-cost-effective-solutions-for-modern-era", "slug": "leveraging-ai-in-technical-manual-translations-cost-effective-solutions-for-modern-era", "previous": {"link": "../5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool", "title": " 5 Ultimate Reasons To Choose Docsie As Your Help Authoring Tool "}, "next": {"link": "../12-amazing-plugins-for-gatsby-js-for-2024", "title": "12 Amazing Plugins for Gatsby.js for 2024"}}, {"title": " 5 Ultimate Reasons To Choose Docsie As Your Help Authoring Tool ", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Suppose you are the administrator of a customer service support solution. Now, you have an expert team but all their efforts are being thwarted due to the lack of comprehensive enterprise software. It's definitely not an easy task, but you first need to get clarity on what your goals are to provide superior content experiences to your teams and clients. \n\n**What do you need help with? Designing? Publishing? Maintaining your documentation?**\n\nShed all your worries and introduce HAT to your team members! Use a HAT and get ready to fine-tune your content with powerful features that improve collaboration between teams and create the most effective technological documents. It also simplifies technical content in such a way that most teams prefer them over tools like MS Word documents or simple HTML. \n\nWith the help of **Help Authoring Tools,** companies can effortlessly produce and maintain documentation with detailed description and that too, for diverse platforms such as **PDFs, eBooks, mobile, web, printed documents, etc. **It helps in eliminating the use of platforms like Microsoft Word or Google Docs.\n\nThis article takes you on a quick journey of what a HAT (Help Authoring Tool) is all about and how Docsie has started sounding synonymous with being a HAT. \n\n## What is a HAT (Help Authoring Tool)?\n\nThe Help Authoring Tools are the permanent companions for technical writers. This software program helps authors design, write, edit and publish their documentation digitally. Authors can also accumulate the software help documentation and convert them into a single source database using it in various formats, including **PDFs, HTML, XML**, etc. They are much more than simple word processors as they sometimes also have a built-in image tool that can save hours. It's indeed a life saver for small businesses. \n\nSome of the most popular HATs are **Docsie, MadCap Flare, Adobe RoboHelp, Author-it, Doc-To-Help, and HelpNDoc**, among others. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_f6SovysLWKtxbWYZY/image3.png)\n\n## Five Key features of HAT To Produce High-Quality Documentation:\n\n### 1. Finding errors:\n\nIn the case of HATs, code editing and text editing are the principal features. HATs eliminate errors and break down the complex writing process into simple steps. They offer grammar suggestions and create templates which companies can work on to create customised content. Most HATs also provide step-by-step instructions so that teams can learn and get familiar with them to create great products. \n\nBy developing automated language style guides with the help of HATs, companies can develop their brand language. When it comes to code editing, front-end web developers often use such tools. HATs also help brands in maintaining their documentation tone, format and appearance intact. \n\n### 2. Content Management (End-to-End):\n\nA lot of the Help Authoring Tools available in the industry today share a set of similarities with content management systems (CMS). Shadowing the main function of CMS tools and platforms, HATs assist technical writers in managing their content projects, storing and tracking their progression. \n\nThe point where a HAT differs from a CMS is that a HAT has every content project linked to a particular set of files, helps, manuals and software explanation guides. While using a HAT, you can prevent data loss and also restore the last saved version of your documents. This is a super benefit of a HAT that lets you access valuable information even after facing an unpredictable technical glitch. Moreover, they provide single sign-on support to ensure things run smoothly. \n\nMost of the HAT platforms provide topic-based authoring, wherein you can break down the documentation into smaller, byte-sized pieces that can be easily grasped by your clients. \n\n### 3. File Transactions:\n\nWhen you use HATs, you can easily import and export your files, ensuring seamless file transactions between multiple platforms. The good part is that you do not need to do convert each of your file manually. Through HATs, you can effortlessly work on the same file content and create multiple formats of the same document. \n\nOnce you have multiple formats, **what happens to your original document?** Fear not, for the automatic conversion feature of the HATs lets you preserve the original documentation, keeping the structure and format intact. This decreases the possibility of errors, reducing time and effort. This feature becomes even more significant when content authors need to share their project files with other contributors. \n\n### 4. Improve Content:\n\nWhen it comes to content creation, nothing can beat the importance of brainstorming to churn out fresh ideas. Software solutions such as HATs streamline communication between teams, making remote working easier and ensuring constant collaboration between team members. There are other remarkable features like real-time editing, commenting and version control. Through these features, you can reduce miscommunication amongst your team members, increase productivity and reduce time and effort considerably. \n\nHATs are great tools that keep team members well-knitted in a close group. One of the noteworthy features of HATs includes track changes. This lets users switch between various versions of the same document, creating comprehensive and well-documented content irrespective of what topic you're working on. \n\nMoreover, you can use elements like videos, animations, and interactive simulations to improve the learning experience for you teams or customers by using HAT tools. \n\n### 5. Publishing and Maintenance:\n\nUpdating and maintaining documentation regularly is a tiring process. To ease things for its users, a HAT lets writers make changes to the preliminary source file following which updates are made to all the file formats. This ensures that all users remain up to date regarding the changes that are made and can access the final version of the file without any hassle. \n\nIn the case of publishing, HATs often provide templates so that technical authors can work on the already existing base-level formatting. The templates also suggest various kinds of visual layouts, making it easier for technical writers to pull videos, motion graphics, videos, etc. from other sources. \n\n## Why Use Docsie as Help Authoring Tool (HAT) to Produce High-Quality Documentation?\n\nWith technology and innovation at its core, Docsie is one of the leading software companies, offering Help Authoring Tools (HAT) that creates new ways for teams to collaborate, create and implement product documentation. Headquartered in Toronto, Ontario, Docsie, one of the most popular authoring tool, is a self-writing documentation service that allows companies to write, translate and improve their documentation via simple user interfaces. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_thn9ZEAl3HVPE0jQa/image2.png)\n\n## Five Effective Ways on How Docsie Help Your Business?\n\n### 1. Quick Deploy and Custom Knowledge Portal:\n\nWhile the internal knowledge portal of the platform helps companies to share self-service knowledge with their entire teams, the external customer knowledge bases help and user guides in documentation sharing among teams and minimizing customer support workloads. The knowledge management and technical documentation are easy to understand and are packed with help topics for better understanding of the portal. It has all the HAT tools that one needs to power their content processes and create better products for their customers. \n\nWith the **[Docsie portal,](https://www.docsie.io/)** you can use default designs or implement a custom knowledge base design as per your brand personality, style, and image. The software product also provides a free custom domain as a part of its free plan. It also offers additional domains which users can avail of by subscribing to the paid plans as well as provides online help for all your queries. But that's not all as it provides advanced features such as **auto-translate, UI Customization, publishing options, powerful editing options, documentation analytics, interactive knowledge portals**and much more. It also has support for different languages, making it the top choice for companies with diverse teams. \n\n**Long story short**, Docsie is a powerful tool that can provide effective help with all things documentation. The portal can be easily accessed on different devices such as a desktop tool via your web browser, even on mobile devices without the need of any mobile app. It has one of the most prefered customer relationship management and provides the best help to all its clients so that they can achieve goals without any hiccups to serve end users. \n\n### Free Onboarding, Importing, and Portal Design:\n\nThe key elements of customer onboarding documentation are **clear instructions, online user manuals, troubleshooting guides, product tours, and Frequently Asked Questions (FAQs)**. With Docsie Pilot, companies can ensure free onboarding. After going throught the effective help documentation, Users can import their content from multiple platforms and reap the most value from their created content. \n\nAre you worried about **How to train your employees to maximize their productivity?** Use Docsie's optional training session so that your staff can work with the software and make the most of the software solution. Its knowledge base content helps teams get the hang of how things work in a snap. \n\n### Enterprise-grade Documentation:\n\nIncluded with all paid plans, Docsie provides migration support with Docsie Pilot. From importing existing content, entire knowledge portals, knowledge bases, and many more, to designing custom portals and training staff - Docsie provides a complete toolbox that helps enterprises grow their functionality. The platform also packs a dynamic content support. \n\nWith simplified documentation workflows, Docsie helps you enhance the effectiveness of all your documentation. Apart from the free custom domain, the platform also provides 3x custom domains for small teams and 10+ custom domains for businesses and organizations. \n\n### Custom Domain with SSL:\n\nDocsie lets all its users own a custom domain with absolutely no additional cost. Every company with a plan for the platform can own a customized domain where it can host a knowledge site.\n\nBy offering its [free Startup plan,](https://www.docsie.io/pricing/) Docsie encourages all small and medium-sized enterprises to get a custom domain name and use that to increase its visibility and improve its brand image. \n\n### Version and Language Management:\n\nNowadays, many companies are using AI language translation. All thanks to the massive transformation that AI has witnessed in the last couple of years. If your company also works with a lot of content and struggles with copy-pasting and duplicating issues, choose Docsie as your professional partner. Integrate languages and versions and consolidate them with Docsie, translating them into one particular URL. What's the benefit? You will no longer need to bang your head on the wall regarding being on top in SEO ranking. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_MBAXy4sv4IGcf1zlk/image1.png)\n\n## Final Thoughts\n\nSo, that was a sneak peek into the world of HAT. **What's next?** Select a reliable and efficient Help Authoring Tool. Make sure that it understands your business requirements, your company objectives and provides all the features of an effective HAT within your budget. Before finalising any HAT, ensure that it offers comprehensive customer support along with undoubtedly efficiency and scalability. \n\nChoose [Docsie](https://www.docsie.io/) as your professional partner and witness your business achieving new heights of excellence. Providing a unified documentation experience to its global clients, Docsie provides the solutions to all your documentation needs under the same roof with support teams working round the clock to ensure your success.\n\n## Frequently Asked Questions on (HAT)\n\n**Question 1**: What is a Help Authoring Tool (HAT)?\n\n**Ans**: A HAT is a software that helps technical writers in creating, editing, and publishing documentation for various platforms such as PDFs, HTML, and XML. **Question 2**: How does HAT improve Content Management? \n\n**Ans**: HAT provides content management solutions similar to CMS (content management systems) platforms, but with a keen focus on documentation. The platforms helps you manage content projects, tracks progress of work, and also prevents data loss. \n\n**Question 3:** What are some of the popular HATs? \n\n**Ans**: Docsie, MadCap Flare, Adobe RoboHelp, Author-it, Doc-To-Help, and HelpNDoc, among others, are some of the most popular HAT tools. \n\n**Question 4: **How does Docsie help as a HAT? \n\n**Ans**: Docsie helps companies provide their teams with features like collaboration, content creation and documentation implementation. \n\n**Question 5:** How HAT enhances collaboration between teams? \n\n**Ans**: HATs improve collaboration between teams by offering real-time editing, commenting facility, and version control features.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_FEsqExtCrmCjOQlwz/5dd493d2-0a6d-119e-9a76-9d2d18960ab2banner_9.jpg", "summary": "This article takes you on a quick journey of what a HAT is all about and how Docsie has started sounding synonymous with being a HAT. ", "publish_date": "August 15, 2023", "categories": ["Product Documentation", "Documentation Portals", "Technical Writing", "HAT", "Help Authoring Tools"], "status": 1, "path": "/blog/articles/5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool", "slug": "5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool", "previous": {"link": "../benefits-of-a-knowledge-base-in-manufacturing-industry", "title": "Benefits of a Knowledge Base in Manufacturing Industry"}, "next": {"link": "../leveraging-ai-in-technical-manual-translations-cost-effective-solutions-for-modern-era", "title": "Leveraging AI in Technical Manual Translations: Cost-Effective Solutions for Modern Era "}}, {"title": "Benefits of a Knowledge Base in Manufacturing Industry", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Manufacturers face challenges with organizing and accessibility of the documents because keeping a record of them all takes some patience and experience resulting in inefficiencies and delays in production. \n\nThis blog will highlight the importance of a highly structured knowledge base and explore how it streamlines operations, enhances productivity, and fosters team collaboration.\n\n## Why is Knowledge-Based Required?\n\nA well-built knowledge base empowers employees with the right knowledge at crucial times and immediately provides solutions making manufacturing operations more streamlined.\n\nThe employees can easily benefit from the knowledge base as their guide to learn about the industry and how to bring the necessary revolution. It prepares them for the future, leading to continuous improvement and optimizing their workflows. As a result, the downtime reduces, and productivity enhances. \n\n## Benefits of a Knowledge Base in Manufacturing\n\nUsing a knowledge base in the manufacturing industry has various advantages. It helps the employees to make things faster and better.\n\n**First**, if a machine faces technical issues, a manual will be the first approach to resolve the problem before reaching out to the senior assistant. This helps consume less time when they can focus on the work without wasting any more time.\n\n**Second**, knowing the right ways to make things is super important. The knowledge base consists of the content regarding all the information, such as how they are built and how they can resolve it. This helps them to fix things in a much simpler way independently.\n\n## Organizing and Maintaining a Manufacturing Knowledge Base\n\nTo keep the information of manufacturing process and practices organized, easy to access, and keep the workflow streamlined. This requires putting things into articles, manuals, and data archives and giving them tags so they are easy to locate when information is needed.\n\nIn the case of resourceful things, adding distinct tags that describe what they're about helps when you want to look for something specific because it makes the search results better.\n\nConsistent changes in the document with the evolution of new materials, technology, gadgets, etc., will help your organization to be in the present and help with the revolutionized solutions. You can put someone in charge of this who will have to ensure everything is up to date. And it's not just them. Everyone can help by giving their thoughts and ideas to improve their knowledge base.\n\n## Improving Collaboration and Communication\n\nA knowledge base keeps the information in sync between employees and higher rankers. It works best for collaboration and team building, bringing everyone together at a manufacturing company. It is like a platform that helps people from departments communicate and collaborate effectively.\n\nThose who have used it have loved the results, and it makes production much more accessible and builds a learning curve in all the departments. People worked better and more smoothly. Teams collaboration improved, and they served their ideas to the best of their ability. This helped boost the growth production to make the minimum supervision among the team.\n\nOne example is **General Electric (GE)**. A multinational company that has built a lot of products, they have also created their knowledge base known as GE Global Research Center. It\u00e2\u20ac\u2122s the pillar of ideas, new technology, and how to use them effectively. Because they use this knowledge base, their researchers and engineers can work together efficiently, share what they know, and develop new and unique ideas for all their projects.\n\n## Using Statistics to Highlight Success\n\n**Effectively using statistical data helps show why a knowledge base is excellent for manufacturing enterprises.**\n\nYou can use graphs to show how productivity improves each year, charts to show how downtime incidents go down, and a pie chart to show fewer product mistakes.\n\nThese visual representations make it easy to see how helpful a knowledge base is for making things work smoothly and making everyone happy with the products. \n\n## Tips for Implementing an Effective Knowledge Base \n\nWhen implementing or enhancing the know-how available to manufacturers, industry experts, and practitioners, they must not forget the following points: \n\n* **Define clear targets:** Clearly outline your competencies' objectives and goals to ensure they align with your corporation's requirements.\n\n* **Involve move-practical groups:** Work with representatives from exclusive departments to accumulate various views and ensure an effective verbal exchange of expertise.\n\n* **Organize text efficiently:** Organize and label content material logically, making it easier for customers to navigate quickly and find relevant facts.\n\n* **Encourage consumer contributions:** Encourage a subculture of know-how sharing by having personnel contribute their abilities and insights to the information base.\n\n* **Update and constantly preserve: **Assign ownership and set up techniques to keep the knowledge base updated and accurate.\n\nBy following these suggestions, manufacturers can construct or improve their competencies to create better collaboration, enhance performance, and enhance product quality.\n\n## Overcoming Challenges\n\nDuring the Knowledge Base implementation process, common challenges arise. Remember techniques that include proper planning, effective alternate control, training and guidance, user adoption, continuous knowledge checking out, and refinement primarily based on user remarks to triumph over them. These techniques can help overcome obstacles and ensure effective implementation.\n\n## Conclusion\n\nUltimately, an information base performs a critical role in the production industry by facilitating collaboration, enhancing productivity, reducing downtime, and enhancing product quality. Manufacturers ought to admire the significance of information management and invest in growing or strengthening their statistical bases to be result-oriented, effective, and adaptable in an unexpectedly evolving enterprise landscape.\n\n[Docise](https://www.docsie.io/) fosters knowledge sharing amongst groups, encouraging a lifestyle of collaboration and innovation. Employees can share insights, guidelines, and satisfactory practices, leading to a regular getting to know the surroundings that benefit the whole group of workers and, in the end, contribute to the corporation's success.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_6UEju43mHXf8VMRJj/449ab254-52ce-2e85-374a-8bdfb6c0c5e9banner_7_1.jpg", "summary": "This blog will highlight the importance of a knowledge base in manufacturing industry and explore how it streamlines operations, enhances productivity, and fosters team collaboration.", "publish_date": "August 02, 2023", "categories": ["Product Management", "Technical Writing", ""], "status": 1, "path": "/blog/articles/benefits-of-a-knowledge-base-in-manufacturing-industry", "slug": "benefits-of-a-knowledge-base-in-manufacturing-industry", "previous": {"link": "../importance-of-knowledge-base-in-the-fintech-industry", "title": "Importance of knowledge base in the FinTech Industry"}, "next": {"link": "../5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool", "title": " 5 Ultimate Reasons To Choose Docsie As Your Help Authoring Tool "}}, {"title": "Importance of knowledge base in the FinTech Industry", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "In recent years, finance has given an entirely new role in the 21st century. FinTech refers to Financial Technology. It is the technological evolution in finance services through which finance transaction has become faster, easy, and cheaper. Through fintech, digital finance activities are at their peak. It has easy access and speedy transfer of funds. \n\nRecently, the FinTech sector has been the most advanced and developing worldwide. It is estimated that the Indian FinTech sector will provide revenue worth [$200 billion by 2030](https://economictimes.indiatimes.com/news/how-to/looking-for-a-job-in-fintech-sector-here-are-five-in-demand-skills-in-the-fintech/articleshow/100178315.cms?from=mdr). The Indian FinTech sector witnessed [a 14% share](https://www.investindia.gov.in/sector/bfsi-FinTech-financial-services#:~:text=Fintech%20Funding%20%26%20Valuation,sector%20in%20India%20in%202022.) of funding worldwide. However, FinTech is not as simple as it sounds because it requires expertise and continuous practice to upgrade the process. Let us discuss the importance of a Knowledge base in the FinTech Industry. \n\n## Importance of Knowledge Bases in FinTech\n\nKnowledge bases in FinTech refer to a group of collective information. It helps take any financial decision or can be referred to before taking any financial output. Knowledge base information is considered as it has stored data, judgments, and explanations of various other aspects of FinTech. \n\n*Knowledge base content in FinTech includes the following: *\n\n1. **Digital concept:** FinTech digital concept includes Mobile banking, Blockchain technology, cryptocurrency, digital transfer, and more. \n\n2. **Ongoing market trends and industry reports:** Data or information regarding the current market situation and overall industry reports of growth and possibilities. \n\n3. **Policies and Data Security:** It will look into the segments going on in the industry and make you aware of the changes in law or policy for data security and privacy in finance applications. \n\n4. **Case study:** Through a case study, one can look into the past FinTech solution and their effect at present. \n\n5. **FAQs:** Frequently Asked Questions have been the most effective FinTech solution to get answers from customers smartly. \n\n6. **Data Analytics:** It helps to perform the best in finance by comparing past data analysis with the present. \n\nIn FinTech Industry, the knowledge base has a broad image because without any records, data, or knowledge about FinTech and taking further steps is impossible. The knowledge base is in various formats like banking portals, websites, and data entries. This shares valuable information with the clients and shareholders to consider future decisions. \n\n## Advantages of Knowledge Base in FinTech: \n\nThe knowledge base in FinTech is utile at every stage of finance. It can be helpful to individuals, businesses, and organizations. All stages have their means and uses of the knowledge base in FinTech. It is handy in the decision-making process and provides a clear picture to stockholders. Let us see the advantages of the knowledge base FinTech. \n\n1. **Centralized Channel:** Through the FinTech knowledge base, information will be available smoothly, and it helps in making speedy decisions. Information regarding any finance solution is available in just a single click.\n\n2. **Timely update:** Through the knowledge base of FinTech, it will provide information time-to-time about any changes in FinTech law, design, or any new update.\n\n3. **Innovation and Recommendation:** Detail research can guide to generating new ideas for managing finance or can find any innovative way to update FinTech. \n\n4. **Customer support satisfaction:** Knowledge base FinTech include FAQs which help to solve customer queries and also help to develop business customer friendly. \n\n5. **Awareness in Competition:** FinTech is the latest developing concept worldwide, and everyone is associated with it. Through the proper knowledge base, one can see their competitor's vision of the future for FinTech. \n\n### Some of the effective features of knowledge base FinTech: \n\n**Im*portance of maintaining data security and privacy in a fintech knowledge base:** *\n\nFinTech includes the very private details of customers, so it is exceptional to secure Financial data. If one cannot protect such crucial data, it leads to misuse or hacking. \n\nIf one cannot maintain guided privacy, then they are liable for penalties under the General Data Protection Regulation. Through a knowledge base, hacking risks can be curtailed, and errors can be solved. \n\nBefore signing documents, customers always check the privacy and security provided to them. So companies with the best data privacy and security can win the trust of their customers as they feel safe and will not face any fraud. Data security and privacy not only benefit the clients or business but will also build the user's confidence in FinTech, and it will provide good sustainability in the future. \n\n## How FinTech has made its space in our routine: \n\nWe are already a user of FinTech, and we use financial technology once a day. Let\u00e2\u20ac\u2122s check it through the example of how FinTech has changed our life: \n\nIt can be seen that the majority of payments have nowadays happened via UPI or online banking. This is how FinTech is replacing the old method and attracting users towards safe, speedy, and easy finance transactions. \n\n### What is the Regulatory compliance of Knowledge base FinTech? \n\nRegulatory compliance is essential for FinTech as it evolves around the financial system through technology. It is a difficult and risky process as everything is through technology for smooth access regulator compliance is much needed for FinTech. \n\n* Privacy and data security \n\n* Know-your-customer \n\n* Financial transaction rules \n\n* Consumer protection \n\n* Laundering rights \n\n### How is Knowledge Base FinTech helpful to employees?\n\nKnowledge base FinTech includes all the detailed information regarding the data, Its policies, regulation, guidelines, and methods, which keeps employees updated timely and provide the right guidance to take action in the future. \n\n* Training and Development \n\n* Timely updates \n\n* Auditing \n\n* Search and Navigation \n\n* Access to Information\n\n### What Problems are Faced While Implementing Knowledge Base FinTech?\n\nInformation or leads in FinTech can change at any moment in this competitive industry, so maintaining regular updates is difficult. Still, it can be managed with a particular team just looking for timely updates. \n\nAs everyone in the department has access to FinTech, there are chances of duplication in applying the method, which may not be as effective as it seems, so it can be centralized, and only the decision-making team can lead to access to it. \n\nNot all employees can be adaptive to new technology, so it may be a time-consuming or slow process, but with user-friendly technology, this can be overcome. \n\n### How did FinTech work in Integration with AI and Chatbots? \n\nFinTech has been a blessing for AI and Chatbots because it has made the most complex thing easy to handle; Customer. Companies can now easily get their customer's feedback through chatbots and can solve things very easily. \n\nCompanies are providing 24/7 services to their clients for problem-solving or to clear their doubts. The main benefit of AI and Chatbots is that they are above the language barrier, so from any corner of the world and in any language, answers will be available.\n\n## Final Words\n\nThe Knowledge base in FinTech plays a vital role in the industry as it provides accurate information, policies, rules and regulation, and data. It provides all the information related to Financial Technology.\n\n[Docsie\u00e2\u20ac\u2122s ](https://www.docsie.io/)comprehensive analytical features are a door to valuable information like document performance and customer engagement. Moreover, the integration of AI has accentuated its accessibility making it the go-to place in the FinTech industry. It aims to provide the best and easy access to customers without any interruption. Through a knowledge base, companies can work smoothly, avoid future risks, and provide 24/7 services to clients.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_9M9fNyjtz1AbwYPYZ/4e46ad1f-bf3b-0ca1-07a6-e5c1d1112946banner_8.jpg", "summary": "", "publish_date": "August 02, 2023", "categories": ["Product Documentation", "Best Practices", "Technical Writing"], "status": 1, "path": "/blog/articles/importance-of-knowledge-base-in-the-fintech-industry", "slug": "importance-of-knowledge-base-in-the-fintech-industry", "previous": {"link": "../optimize-your-docsie-portal-for-seo", "title": "Optimize Your Docsie Portal For SEO"}, "next": {"link": "../benefits-of-a-knowledge-base-in-manufacturing-industry", "title": "Benefits of a Knowledge Base in Manufacturing Industry"}}, {"title": "Optimize Your Docsie Portal For SEO", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "In this virtual era, content plays a vital role in everyone's life, and having a well-optimized documentation portal is essential for attracting organic visitors and enhancing the overall visibility of your business. In this guide, we will discover the idea of optimizing your Docsie portal for SEO and delve into the various features and techniques that will let you attain higher search ratings. \n\n\n\n**By implementing these optimizations, you could improve your portal's discoverability, increase consumer engagement, and, ultimately, drive more qualified leads to your business.**\n\n## 1. Understanding Docsie Portal search engine optimization:\n\nDocsie portal search engine optimization enhances visibility and search engine ranking for documentation portals. It entails enforcing techniques and features to enhance organic search performance, attract visitors, and improve online presence. The ultimate goal is to increase discoverability, leading to advanced visibility and search scores.\n\n### Key features and functionalities for optimization\n\nDocsie has several features and functionalities that contribute to SEO optimization:\n\n1. **Deployment Configurations: **Docsie lets customers configure deployment settings, allowing them to personalize URL systems, area alternatives (subdomains or subdirectories), and model management. These configurations enhance search engine marketing by providing clean and consumer-friendly URLs, facilitating better indexing and crawling using SERPs.\n\n2. **URL Slugs: **Docsie allows you to create consumer-centric and descriptive URL slugs for every documentation web page. This feature enables search engines to recognize the content and context of the page, improving its chances of ranking higher in relevant search queries.\n\n3. **Language Management: **Docsie supports multilingual documentation, allowing corporations to create content material in many languages. This feature enhances search engine marketing by focusing on unique language-primarily-based search queries, expanding the portal's reach to a global audience.\n\n4. **Structured Data and Schema Markup:** Docsie facilitates the integration of structured data and schema markup, which provides additional information to search engines about the content and structure of the documentation. This enables search engines like Google and Yahoo giving wealthy snippets in search results, increasing visibility and click-through rates.\n\n5. **Localization: **Docsie provides automated content material localization on enterprise plans. This characteristic translates and deploys content material in multiple languages, allowing businesses to cater to unique geographic locations. Localized content improves SEO by focusing on nearby search queries and improving user enjoyment.\n\nBy leveraging those key features and functionalities, customers can optimize their Docsie portal for SEO, increasing visibility, driving natural traffic, and improving average search engine scores.\n\n## 2. Implementing Docsie Portal SEO Optimization\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_5KPzRCpduibwEtJvH/image10.jpg)\n\nTo improve the SEO performance of your Docsie portal, there are several key optimizations you may implement:\n\n1. **Deployment Configurations:** Customize your deployment settings to optimize SEO. This includes configuring URL systems, selecting subdomains or subdirectories, and handling version control. These configurations improve indexing, crawling, and overall search engine visibility.\n\n2. **Utilizing URL Slugs:** Use user-centric URL slugs for each documentation page. URL slugs are concise, descriptive, and easy to examine. They help search engines like Google and Yahoo understand the content and context of your pages, improving their probabilities of ranking better for applicable search queries.\n\n3. **Version Management: **Implement model manipulation on your Docsie portal. This allows you to create different documentation variations and preserve historical data. Proper version control ensures your portal stays organized, minimizes replica content, and avoids any poor impact on SEO scores.\n\n4. **Language Management:** If you have a global audience, leverage the language control characteristics offered by Docsie. This allows you to create multilingual content focused on precise language-based search queries. By catering to unique language choices, you may amplify your reach and enhance search engine optimization performance in diverse areas.\n\n5. **Subdomains or Subdirectories: **Docsie allows you to choose among subdomains and subdirectories for your portal. Evaluate your specific needs and consider elements like branding, website structure, and search engine optimization desires while making this selection. Both alternatives have benefits, so choose the one that aligns with your usual search engine optimization approach.\n\n## 3. Benefits of Docsie Portal Search Engine Optimization\n\nImplementing SEO techniques in your Docsie portal can yield several widespread benefits:\n\n1. **Increased Visibility in Search Engine Results: **By optimizing your Docsie portal for SEO, you improve its probability of appearing prominently in search engine results pages (SERPs). Higher visibility results in more organic site visitors as more users discover and click on your documentation while attempting to find applicable subjects or key phrases.\n\n2. **Enhanced User Experience and Engagement: **SEO optimizations often go hand in hand with improving consumer experience (UX). By optimizing your portal's content, structure, and navigation, you create a user-friendly environment that encourages visitors to explore your documentation further. This results in increased engagement, longer on-page durations, and a higher probability of customers finding the facts they want.\n\n3. **Targeted Localization for Global Audiences: **Docsie provides automatic content localization, allowing you to translate and deploy your documentation in several languages. By leveraging this selection, you could target unique geographic regions and cater to the preferences of diverse global audiences. This focused localization complements your search engine marketing efforts by making your documentation extra relevant and reachable to customers searching for their desired languages.\n\n4. **Leveraging Structured Data and Schema Markup: **Docsie supports the integration of structured records and schema markup. This allows you to offer additional context and statistics to search engines about the content of your documentation. By using established information, you may enhance your possibilities of performing in rich snippets, knowledge panels, and different visually attractive ways. These enriched search outcomes improve your click-through rates and overall visibility.\n\n## 4. How Docsie differs from other platforms\n\nDocsie stands out from other systems by imparting particular SEO optimization capabilities that cater to the desires of documentation portals. While Docsie might not have specific search engine marketing functions, it provides various functionalities that can be leveraged for optimization, which sets Docsie apart from its competitor.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_c9aQ0fLcnY9tLms8N/image2.jpg)\n\n1. **One outstanding feature is the capacity to customize URL slugs**. \n\nIt allows customers to create user-friendly and SEO-friendly URLs. This function enables the introduction-based URL customization to maintain ranking power and avoid redirects.\n\n2. **Docsie additionally gives version control using dropdown menus or static URLs** \n\nMaking sure that content updates do not negatively impact search engine optimization rankings.\n\n3. **Regarding photo optimization, Docsie allows the addition of meta descriptions to photos, enhancing accessibility and the user experience.** \n\nThe platform also mechanically scales image width and height based on device viewport length, optimizing image display for exclusive resolutions and contributing to a high-quality Page Experience. \n\nAdditionally,** Docsie supports schema markup, contributes to website map technology, and permits embedding Google Analytics tracking scripts in deployment configurations, imparting users comprehensive search engine optimization talents. **While other search engine optimization tools like Ahrefs, Moz, SEMRush, and Google Search Console can supplement Docsie's efforts, Docsie has several built-in functions that streamline search engine optimization inside the platform.\n\n## 5. Areas of Improvement and Future Plans\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_iXwhtuCJAJWu4z68l/image6.jpg)\n\nWhile Docsie provides valuable search engine optimization functions, there are always areas for improvement and plans to further enhance the platform's capabilities. Here are a few aspects we are currently considering:\n\n1. **Identifying Capacity-Demanding Situations: **As organizations develop and their documentation portals extend, it's essential to discover and address capacity-disturbing situations. This consists of optimizing server infrastructure, ensuring speedy load times, and coping with excessive traffic volumes without compromising performance. Docsie can offer a seamless experience even during peak usage durations by constantly monitoring and optimizing for capacity.\n\n2. **Limitations of Optimization:** Knowing and addressing any limitations of modern-day search engine optimization functionalities is crucial. This should include refining current capabilities, expanding customization alternatives, or incorporating new strategies based on evolving search engine algorithms and practices. Regular audits and updates ensure that Docsie keeps pace with the ever-changing search engine marketing landscape.\n\n3. **Strategies for Addressing Areas of Improvement:** Docsie has to actively search for customer remarks and address any pain factors or regions of development they identify. This may involve streamlining personal workflows, enhancing the consumer interface, enhancing documentation control strategies, or introducing new functions aligning with user needs and best practices for search engine marketing.\n\n4. **A Future Roadmap for Docsie's Search Engine Marketing Optimization: **Docsie has a clear roadmap for future SEO. This consists of plans to combine with outside search engine marketing equipment or services, expand superior analytics and reporting functions, provide greater customization options for metadata and structure data, or introduce AI-driven search engine marketing recommendations. \n\nBy consistently innovating and evolving, Docsie can stay at the forefront of SEO developments and provide a competitive edge to its customers.\n\n## 6. Informative Tone, Storytelling, and Call to Action\n\nWhen crafting a blog on optimizing Docsie Portal search engine optimization, it's vital to balance an informative tone, storytelling factors, and a compelling call to action. Here's how to gain that:\n\n1. **Informative and Engaging Tone: **Write concisely and authoritatively. Break down complex standards into digestible statistics that readers can grasp without difficulty. Use industry-specific phrases sparingly and provide reasons when necessary. Incorporate facts, information, and examples to guide your points and establish credibility.\n\n2. **Weaving Storytelling Elements: **Introduce storytelling elements to captivate readers and make the content relatable. Share real-life examples, fulfillment testimonies, or case studies of businesses that have benefited from Docsie's search engine marketing optimization. By weaving narratives into the blog, you can interact with readers emotionally and help them envision the capacity effect on their documentation portals.\n\n3. **Subtle Advertising of Docsie: **Incorporate subtle advertising of Docsie throughout the blog. Mention specific features and functionalities that contribute to SEO optimization and spotlight how they differentiate Docsie from other platforms. Avoid overtly promotional language and, alternatively, focus on showcasing the price and benefits Docsie provides to users in the context of SEO optimization.\n\n4. **Compelling Call to Action: **Conclude the blog with an effective call to action. Encourage readers to take the subsequent step by signing up for a trial, exploring the platform's SEO optimization skills, or searching for further information. Make the call to action concise, persuasive, and aligned with the blog's objectives.\n\nBy adopting all the above points, you can create a blog that no longer only educates and engages readers but additionally motivates them to take action and experience the benefits of Docsie's SEO optimization firsthand.\n\n## 7. Miscellaneous Information and Supporting Images\n\nTo further enhance your Docsie portal's search engine optimization, bear in mind the following miscellaneous records and supporting images:\n\n**1. Meta Descriptions for Improved Image Accessibility:** These descriptions provide alternative text that describes the content of the picture. Search engines do not forget these statistics while indexing your documentation, leading to higher visibility and a better consumer experience.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_oRAc1UUpnw9xaKAmY/image3.jpg)\n\n**2. Responsive Image Scaling for Optimal Display: **It ensures images are displayed successfully across distinct devices and screen sizes. This optimization is crucial for supplying a continuing persona and positively impacting your site's page experience, a critical factor in search engine ratings.\n\n**3. Broken Link Detection and Its Impact on Search Engine Marketing: **Utilize Docsie's discontinuous hyperlink detection function to identify and attach any damaged hyperlinks, ensuring your documentation stays error-free and navigable.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_mjAOvLbAP6cCSExKw/image9.jpg)\n\n**4. Automated Content Localization for International SEO: **Take advantage of Docsie's automatic content localization function, which interprets and deploys your documentation in several languages.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_7CNS8Zmob8QK3LTeq/image11.jpg)\n\n**5. Docsie contributes to Schema Markup: **By providing additional context and statistics about your documentation, you can improve your chances of appearing in rich snippets, knowledge panels, and other visual search results. These enhanced search outcomes increase your click-through rates and overall visibility.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_G97JKhh9CWl6vA6x4/image5.jpg)\n\n**6. Embedding Google Analytics Tracking Scripts: **This integration lets you accumulate important facts on user behavior, visitor data, and other key metrics. By analyzing this information, you may make information-driven choices to optimize your SEO techniques further.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_0yK8AfwaElnaj2iwx/image1.jpg)\n\n**7. Site Map Generation and Clear URL Structure: **Generate a website map for your Docsie portal to offer search engines a clear assessment of your documentation's shape and hierarchy. This facilitates the search engine's indexing of your content more effectively. Additionally, maintain seamless URL structures, which can be descriptive, concise, and user-friendly because it improves usability and search engine crawlability. Including relevant supporting images throughout the blog can enhance reader engagement and visible attraction. \n\nConsider incorporating screenshots of Docsie's functions, graphs depicting SEO performance enhancements, or illustrative pictures exhibiting the optimization strategies' effect.\n\n### Conclusion:\n\nOptimizing your Docsie portal for SEO is essential for improving visibility, engagement, and performance. Benefits include increased search engine visibility, enhanced user experience, targeted localization, and leveraging structure data. While Docsie offers search engine optimization capabilities, there are areas for development and future plans. This consists of addressing boundaries, figuring out limitations, and identifying capacity-demanding situations. By optimizing your Docsie portal, you can achieve higher rankings and maximize the impact of your documentation.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_MLts7SE0RiWrNIf89/196abe6e-2c15-9136-24d2-0ecbda7001e8optimize_your_docsie_portal_seo.jpg", "summary": "This article is all about how one can optimize Docsie Portal for SEO, in short, driving more qualified leads to your business.", "publish_date": "July 21, 2023", "categories": ["Product Management", "Technical Writing", ""], "status": 1, "path": "/blog/articles/optimize-your-docsie-portal-for-seo", "slug": "optimize-your-docsie-portal-for-seo", "previous": {"link": "../customer-onboarding-documentation-with-live-examples-best-practices-in-2023", "title": "Customer Onboarding Documentation with Live Examples - Best Practices in 2023"}, "next": {"link": "../importance-of-knowledge-base-in-the-fintech-industry", "title": "Importance of knowledge base in the FinTech Industry"}}, {"title": "Customer Onboarding Documentation with Live Examples - Best Practices in 2023", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Effective customer onboarding documentation plays a crucial role in ensuring customer success. Businesses frequently need help with the onboarding system, including miscommunication, confusion, and delays. However, nicely crafted documentation can help triumph over these boundaries and streamline onboarding. In 2023, staying updated with satisfactory practices in customer onboarding documentation will be vital to meet the evolving desires of clients. \n\nThis blog post will delve into the significance of consumer onboarding documentation, explore the challenges companies face, and offer examples of exceptional practices to facilitate a continuing onboarding method. By adopting those practices, agencies can enhance customer loyalty and accelerate their path to success.\n\n## Key Elements of Customer Onboarding Documentation\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_BPCTXoJlA4mrOSZoJ/image3.jpg)\n\nRegarding customer onboarding documentation, essential and critical components must be covered to ensure a smooth and successful onboarding procedure. \n\n* **Clear and Concise Instructions:** They are crucial in guiding customers through the various steps of starting. By providing step-by-step instructions, businesses can remove confusion and empower customers to efficiently and efficiently utilize their services or products.\n\n* **Troubleshooting guides:** These are another vital detail of onboarding documentation. They assist customers in conquering common challenges, demanding situations, or technical troubles they'll encounter. By providing troubleshooting answers in advance, companies can reduce frustration and enable customers to solve issues independently.\n\n* **FAQs (Frequently Asked Questions):** These are beneficial in addressing invaluable queries that arise during onboarding. Companies can proactively address capacity roadblocks and expedite onboarding by anticipating consumer issues and providing comprehensive answers. \n\n* Incorporating visible aids is also critical for robust onboarding documentation. Visual factors like tables, graphs, statistics, and snapshots can enhance knowledge and retention of information. Visuals smash down complicated ideas into digestible portions, making the documentation more attractive and user-friendly.\n\n* **In-app Assistance Interfaces: **An increasingly popular method. These provide contextual steering and support at once in the software interface, preventing users from navigating away to locate statistics. In-app assistance interfaces offer real-time help, reducing friction and enhancing the general onboarding experience. \n\n**Furthermore**, integrating no-code solutions for product tours can notably improve onboarding. These interactive excursions allow customers to explore the product's functions and functionalities hands-on, leading to better comprehension and faster adoption.\n\nBy incorporating those key elements into customer onboarding documentation, companies can make sure that customers have access to the facts they need in a layout that is clear, engaging, and effortlessly accessible. This results in a smoother onboarding procedure, high consumer satisfaction, and a higher likelihood of long-term customer fulfillment.\n\n## Where to Include Tables, Stats, and Photos\n\nStrategic placement of tables, statistics, and images inside customer onboarding documentation can substantially enhance knowledge and engagement. Here are a few recommendations on how to include these visual factors efficiently.\n\n* **Product Comparisons: **When introducing a couple of products or plan options, tables may be used to evaluate functions, pricing, and other applicable information. Placing a desk early in the documentation helps clients make informed selections based on their unique needs.\n\n* **Feature Highlights: **Highlighting essential functions and their advantages is vital for clients to understand the price proposition of the products or services. Utilise visual elements like bullet points or icons to draw attention to critical functions and accompany them with concise descriptions.\n\n* **Data-Driven Illustrations: **Stats and data-driven visuals are powerful for showcasing the impact or achievement of the product. For example, graphs or charts can demonstrate user growth, customer satisfaction ratings, or performance metrics. Place these visuals strategically within the documentation to provide evidence of the product's effectiveness.\n\n* **Step-by-Step Instructions:** Incorporating relevant images or screenshots alongside step-by-step commands can substantially enhance user comprehension. Visual aids assist customers in observing each motion visually and reinforce their knowledge of every action.\n\n* **Troubleshooting Sections: **In troubleshooting publications, visible elements like annotated screenshots or diagrams can help users identify and resolve issues. Highlighting specific regions or steps with accompanying visuals can make troubleshooting more intuitive and efficient.\n\nRemember, these visual elements' location should align with the encircling textual content and go with the flow logically. They must be used sparingly and purposefully, warding off overwhelming the documentation with immoderate visuals.\n\nOrganizations can create visually attractive and informative content by strategically placing tables, stats, and snapshots inside patron onboarding documentation. This enhances user engagement and comprehension and ultimately contributes to a successful onboarding experience.\n\n## Best Practises for Creating Effective Customer Onboarding Documentation\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_93bNqaQY9owuPt3aH/image1.jpg)\n\nCreating effective client onboarding documentation requires careful consideration and adherence to first-class practices. Here are a few actionable hints to make your documentation stand out in 2023:\n\n* **Consistency in Tone, Language, and Formatting: **Maintain a steady tone all through the documentation, aligning it with your brand voice and the intended target market. Use clean and concise language, avoiding technical jargon whenever feasible. Consistent formatting, consisting of headings, bullet factors, and numbered lists, complements readability and lets users quickly locate the statistics they want.\n\n* **Incorporate User Feedback and Iterative Improvements: **Actively look for customer comments and incorporate their tips to improve your documentation. Users' insights and studies can monitor regions where documentation may be missing or uncertain. Regularly evaluate and replace the content to ensure it remains applicable and consumer-centric.\n\n* **Knowledge Bases and Checklists: **Establish a complete expertise base as a central data repository for onboarding. A knowledge base lets customers, without difficulty, gain access to relevant articles, FAQs, and troubleshooting guides. Additionally, recall presenting checklists to manual customers through the onboarding system step-by-step, reducing the threat of missing important actions.\n\n* **Interactive and Multimedia Elements: **Consider integrating interactive factors like clickable prototypes, motion pictures, or interactive demos to interact with users during onboarding. These elements provide an arms-on experience and may be especially powerful in demonstrating complex features or workflows.\n\n* **Personalization and Segmentation:** Tailor your documentation to unique consumer segments or personas, addressing their particular needs and pain points. Provide focused content and examples that resonate with exceptional varieties of users, making the onboarding experience extra personalized and applicable.\n\n* By following those excellent practices, organizations can create customer onboarding documentation that is clear, customer-friendly, and impactful. This, in turn, leads to higher user satisfaction, faster adoption rates, and increased customer success.\n\n## Live Examples of Effective Customer Onboarding Documentation\n\nIn this section, we will showcase actual-life examples of businesses that have excelled in their customer onboarding documentation. These examples will offer insights into the key factors that make their documentation powerful and highlight how they comprise in-app assist interfaces, understanding bases, checklists, product tours, and the usage of no-code solutions.\n\n**Read this interesting article by **[ProductLed](https://productled.com/blog/best-user-onboarding-examples)**, where they studied 150+ brands on their boarding process.**\n\n### Example 1: Salesforce \n\nSalesforce, a renowned CRM platform, has implemented a sturdy customer onboarding documentation method. **They utilize in-app assist interfaces that provide contextual guidance to users as they navigate the platform. Salesforce's documentation includes exact articles, films, and interactive tutorials that cater to distinctive learning styles. **They also include checklists that users can follow to ensure they complete all vital steps through the onboarding technique. This complete method ensures that customers have a smooth and seamless onboarding experience.\n\n### Example 2: Zavvy \n\nZavvy, a software program automation platform, has leveraged no-code answers to enhance client onboarding documentation. **They use interactive product tours that exhibit the platform's competencies and guide users through the setup process. **Zavvy's documentation consists of a **knowledge base with targeted articles and FAQs,** allowing customers to quickly locate answers to their questions. **Additionally, they provide checklists that customers can comply with to ensure they correctly configure the platform.** Using no-code solutions, Zavvy has made its documentation user-friendly and handy for all users, regardless of their technical knowledge.\n\n### Example 3: Slack\n\nSlack excels in consumer onboarding documentation with a comprehensive knowledge base covering various topics. **Their person-friendly enterprise and search capability make it easy for customers to locate data.** In-app help interfaces provide contextual steering, providing tips based on consumer movements. **Interactive tutorials and video guides cater to exclusive getting-to-know choices. Checklists ensure users complete all vital setup steps.** By combining those factors, Slack creates a sturdy onboarding experience by providing access to statistics, contextual guidance, and an unbroken onboarding technique.\n\nThese examples reveal the effectiveness of incorporating in-app assist interfaces, expertise bases, checklists, product excursions, and no-code answers in customer onboarding documentation. By following these best practices, corporations can ensure that their customers have an impactful onboarding experience and are prepared with the necessary facts to triumph with their product or service.\n\n## Enhancing Customer Support and Engagement\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_6FSByYLtk6UgNuMO5/image4.jpg)\n\nAgencies can substantially improve customer service and engagement in onboarding by leveraging feedback forms, chat structures, and support tools. These tools function as vital channels for amassing insights and providing personalized assistance.\n\n**Feedback forms** play a critical role in understanding customers' stories and pain points through onboarding. By gathering remarks at exclusive levels, organizations can discover regions for development and make essential changes to improve the onboarding system. This feedback-driven technique guarantees that customers' voices are heard and their worries promptly addressed.\n\n**Chat structures** offer real-time communication and aid at some stage in onboarding. Businesprovidean offer live chat help to address purchaser queries, guide them through the onboarding adventure, and provide personalized assistance. This immediate and interactive communication helps construct, consider, and resolve troubles quickly and create a fantastic onboarding experience.\n\n**Support systems,** including ticketing structures or information bases, provide self-service sources for clients. These tools empower customers to discover answers to questions independently, reducing their reliance on direct guidance. Businesses can create comprehensive know-how bases covering common issues, FAQs, and troubleshooting guides, ensuring customers can access relevant facts whenever needed.\n\nTo enhance consumer engagement for the duration of onboarding, organizations can explore the idea of gamification. Gamification incorporates recreation-like factors, including demanding situations, rewards, and development tracking, into the onboarding technique. By making the onboarding experience more interactive and exciting, gamification can increase employee engagement, motivation, and knowledge retention.\n\nBy leveraging feedback forms, chat structures, support equipment, and gamification strategies, corporations can accumulate valuable insights, provide personalized help, and foster a sense of engagement at some point in the onboarding journey. These approaches contribute to a smoother onboarding experience, better customer satisfaction, and a higher chance of long-term achievement.\n\n## Conclusion\n\nThis blog post explored the importance of effective customer onboarding documentation in achieving consumer success. We highlighted the challenges faced by businesses during the onboarding procedure and emphasized the role of documentation in overcoming those limitations. Staying updated with high-quality practices in client onboarding documentation is vital in 2023 to meet evolving purchaser needs.\n\nWe mentioned key factors to encompass in patron onboarding documentation, including clear instructions, troubleshooting guides, FAQs, and visible aids. We also explored the strategic placement of tables, stats, and photos in the documentation to enhance comprehension and engagement.\n\nFurthermore, we offered actionable recommendations and excellent practices for creating adequate client onboarding documentation, including consistency in tone and formatting, incorporating personal comments and iterative upgrades, and utilizing expertise bases, checklists, and in-app assistance interfaces.\n\nMoreover, we showcased real-life examples of businesses that excel in client onboarding documentation, highlighting their key effectiveness factors. Using no-code solutions, these examples integrated product excursions, understanding bases, checklists, and interactive elements.\n\nImplementing best practices in customer onboarding documentation is critical for handing over higher patron stories. We encourage readers to apply this blog's insights and examples to their consumer onboarding strategies. \n\nBy incorporating elements that include product excursions, in-app assist interfaces, knowledge bases, checklists, comment forms, chat guides, and even gamification, agencies can enhance the onboarding experience, foster consumer satisfaction, and force long-term achievement.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_KsaY0NUmhtDsUImEx/442d2093-0c44-4d35-92cf-4040968c1304banner_5.jpg", "summary": "This blog post will delve into the significance of consumer onboarding documentation, explore the challenges companies face, and offer examples of exceptional practices to facilitate a continuing onboarding method.", "publish_date": "July 13, 2023", "categories": ["Product Documentation", "Documentation Portals", "Technical Writing"], "status": 1, "path": "/blog/articles/customer-onboarding-documentation-with-live-examples-best-practices-in-2023", "slug": "customer-onboarding-documentation-with-live-examples-best-practices-in-2023", "previous": {"link": "../what-are-webhooks-and-how-is-docsie-utilizing-them-to-its-benefit", "title": "What Are Webhooks, and How is Docsie Utilizing them to its Benefit?"}, "next": {"link": "../optimize-your-docsie-portal-for-seo", "title": "Optimize Your Docsie Portal For SEO"}}, {"title": "What Are Webhooks, and How is Docsie Utilizing them to its Benefit?", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "In today's dynamic world of web development, a new game-changing feature known as webhooks is changing how applications interact. Imagine triggering actions in one application immediately whenever specific events happen in another. \n\nThat's what webhooks are for! These digital messengers enable real-time communication between web applications and deliver unparalleled speed. \n\nThis blog post will explore webhooks' essential role in modern web development. We intend to investigate their importance and application, especially in the context of the new Docsie features. Whether you're an experienced developer or new to the tech landscape, this comprehensive guide aims to thoroughly understand webhooks and how they can supercharge your web applications.\n\n### Understanding webhooks \n\n1. **Definition and Application **\n\nWebhooks are a relatively new concept in web development, acting as a bridge between web applications. A web browser is like a digital messenger that notifies one application of specific events in another. **Instead of actively querying data, webhooks enable you to instantly \"push\" information from one application to another as soon as a default event occurs. **\n\nImagine receiving a notification on your phone when a friend texts you. That's the power of webhooks - instantaneous and real-time communication between applications. \n\n1. **The role of real-time communication**\n\nWebhooks are essential in organising seamless, real-time verbal exchange among applications. When an event is triggered in the supplied software, consisting of growing a brand new file or updating an editorial, the internet browser sends a message of relevant information to a predefined URL within the utility they're constructed on.\n\nThis immediate record change allows applications to respond to events, allowing builders to automate actions and provide real-time updates. Whether for notifying crew members of report changes or connecting to external systems, the webhook offers the spine for instant and active conversation.\n\nWhen an event is induced within the supply utility, it sends a webhook request with event statistics to the calling page URL of the target utility. The target application then processes the payload and performs a described operation based on the received statistics.\n\nEssentially, webhooks are a powerful tool that allows event-driven workflows, provides actual-time communication and automation, and opens up a world of possibilities in modern internet development.\n\n1. **Key features of Webhook **\n\nWebhooks have several key features that offer seamless communication between packages. Let's delve into each item and understand what it means:\n\n**Payload: **The payload is the heart of the webhook and sends the specified information from the source application to the target utility. It usually contains information in some form, along with JSON or XML, and contextual facts about the event that triggered the webhook. \n\n**For instance**, when a new file is created within the supplied software, the payload can also encompass the file name, content, writer, and creation timestamp.\n\n**Event Triggers: **Event triggers are particular moves or activities in the supply application that cause a webhook. Webhooks are designed to reply to predefined occasions, including developing documents, deleting new entries, or making adjustments to the machine. Each event trigger corresponds to a particular movement in the goal utility.\n\n**Callback URLs:** The callback URL is the endpoint within the goal software wherein the payload is sent when the webhook is about. Once the payload is received utilising the target software, it can technique the records and take basic movements. \n\nThe callback URL acts as the client's coping mechanism, ensuring the message reaches its intended vacation spot. Let us seek advice from the following desk to outline the intervals:\n\n|Component|Description|\n|-|-|\n|Payload|Carries data from the source application to the target application, containing event-specific information.|\n|Event Triggers|Specific actions or occurrences within the source application that initiate the webhook.|\n|Callback URLs|The endpoint in the target application where the payload is sent allows data processing and action execution.|\nUnderstanding these features is essential to configure webhooks and preserve clear conversations between programmes. \n\n* **Webhooks and APIs **\n\n**Explanation of the difference **\n\nWebhooks and APIs are essential tools in modern network improvement, but they vary in how they speak and facilitate data exchange.\n\n**Webhooks are designed for server-to-server verbal exchange and comply with an event-driven method. **Those applications can push facts to any other software without considering a selected request. Whenever an event is precipitated in the source software, the webhook sends a message to the default URL inside the target application, which sends occasion-specific records. Webhooks work particularly well in real-time, providing on-the-spot updates and automating moves as events occur.\n\n**On the other hand, APIs (Application Programming Interfaces) are designed for consumer-server verbal exchange. **They are carried out through an express request that a client application sends to the server. The customer requests precise records or actions, and the server responds to the requested documents.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_F7W3rTqgrYeAVpKRo/image2.jpg)\n\n### Highlighting the value of event-driven conditions\n\nThe advantages of webhooks shine brightest in occasion-driven environments where the immediate reaction to events is essential. Unlike APIs, which require clients to search for new facts continuously, **webhooks eliminate the need for frequent queries.** This capability reduces useless server load and data sharing, making the webhook perfect for actual-time packages, inclusive of chat notifications, live updates, and IoT (Internet of Things) integration.\n\n### Comparative Chart: Webhooks vs APIs\n\nTo visually draw attention to the differences between webhooks and APIs, let's take a look at the following comparative chart:\n\n|Aspect|Webhooks|APIs|\n|-|-|-|\n|Communication|Server-to-server (Push-based)|Client-server (Request-based)|\n|Data Exchange|Event-driven, real-time updates|Explicit client requests|\n|Polling|Not required|Frequent polling may be needed|\n|Efficiency|Immediate response to events|Response time depends on the request|\n|Suitable Scenarios|Real-time updates, chat notifications, IoT|Data retrieval, client interactions|\n**In summary, the webhook excels in event-related situations, presenting instantaneous conversation and eliminating the need for ongoing balloting. **On the other hand, APIs are ideally suited for clear patron-server communication and fact retrieval. Webhooks and APIs have particular strengths and weaknesses; their differences allow builders to select the best tool for their needs.\n\n### Implementing Webhooks with Docsie\n\n**Webhooks in Docsie Recently**\n\nDocsie introduced an interesting new script with webhooks. This integration provides a wealth of opportunities to increase productivity and enable diversification on the platform. Docise significantly speeds up the real-time verbal exchange through Webhooks and allows seamless records to alternate among applications.\n\n**Productivity and Automation**\n\nIntegrated webhooks allow Docsie users to streamline their file workflow like never before. Docsie can immediately notify teams and stakeholders of recent events using the energy of occasion-driven communication, ensuring everyone is always on the same page. In real-time, innovation is a breeze, and cohesion reaches new heights.\n\nAdditionally, webhooks in Docsie allow integration with external systems, opening up a world of opportunities. Whether developing documentation, undertaking control tools, or automating content publishing to different platforms, webhooks allow effortless go-platform integration and reduce guide duties.\n\n### Potential use cases for Webhooks in Docsie \n\n**Real-time updates:** With webhooks, team members can receive instant notifications in communication channels like Slack or Microsoft Groups whenever a document is created or updated in Docsie. This keeps everyone updated on the latest changes and fosters a collaborative environment. \n\n**External System Integration:** Webhook facilitates seamless integration with external systems, such as project management tools, customer relationship management (CRM) systems, or marketing systems, so that whenever a new transaction is added to Docsie, it can stimulate spontaneity in the project management mechanism, which will make the team more organised and productive. \n\n**Automated publishing:** Webhooks can be used to automate the publishing of documents on various platforms. For example, approving new product guidelines in Docsie can trigger an update of papers on the company website, ensuring consistency across platforms. \n\n### Establishing webhooks in Docsie \n\nSetting up webhooks in the Docsie platform is a simple process. Here is a step-by-step guide to help you get started: \n\n**Step 1: Navigate to Webhooks:** \n\nConfiguration First, log in to your Docsie account and go to the Settings section. Then go to Workspace and select Webhooks. \n\n**Step 2: Add a New Webhook**:\n\nIn the Webhooks configuration menu, click the \"Add webhook+\" button to start the configuration process. \n\n**Step 3: Define the Webhook Context:**\n\nSpecify the goal platform from supported options within the configuration menu: Slack, Mattermost, Microsoft Teams, or Custom. Next, pick out the event triggers that have to activate the webhook. You can select multiple events consistent with the webhook depending on your needs.\n\n**Step 4:** **Provide the Callback URL:**\n\nEnter the callback URL of the target application to which the payload might be sent when the net browser is hooked up. Ensure that the goal software is configured to receive and process webhook requests.\n\n**Step 5: Save and check: ** \n\nAfter filling in the information, keep the webhook settings. You can check the configuration by triggering it occasionally and verifying that the goal software receives the payload efficiently.\n\n### Prerequisites and Requirements\n\nBefore putting webhooks in Docsie, ensure your target software supports webhooks and can handle incoming webhook requests. Additionally, ensure you have the necessary permissions and access rights to configure webhooks on the Docsie platform.\n\n**Webhook sets up great practices:**\n\nTo get the most out of webhooks in Docsie or another application, check out the following splendid practices below:\n\n**1. Safety: **Set up stable connections with HTTPS packages to encrypt webhook payloads and protect sensitive records.\n\n**2. Reliability: **Implement error-control mechanisms and retries to make certain the successful shipping of webhook requests even in the event of a quick failure.\n\n**3. Webhook authentication: **To affirm incoming webhook requests, use webhook authentication mechanisms such as personal tokens or HMAC signatures.\n\n**4. [Monitoring and Logging:](https://middleware.io/blog/what-is-log-monitoring/)** Monitor webhook activity and log relevant information to screen the achievement and overall performance of the webhook integration.\n\n**5. Throttle Requests:** Use request throttling to control the sending of webhook requests to avoid overloading the target utility.\n\n**6. Test in staging surroundings:** Test the webhook thoroughly or look at the surroundings before sending it to production.\n\n**Benefits of Webhooks inside the documentation enterprise**\n\nAdopting the Web within the documentation enterprise may have significant advantages, including improved productivity, multiplied productiveness, and decreased manual effort. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_mkSOApRMBEIRTv4ft/image1.jpg)\n\n[Source](https://img.freepik.com/free-photo/e-mail-global-communications-connection-social-networking-concept_53876-123795.jpg?w=900&t=st=1688548904~exp=1688549504~hmac=2be90ef94f789cbec18390b86b22cb43f33d76c0dd7764cecc2bc9b8c338c363)\n\nSome records and case research illustrate the benefits of using the Web:\n\n**According to a study by Zapier, agencies that integrate webhooks into their workflow revel in a 30% discount in guide information entry, increasing productivity and saving time.**\n\n**A software programme development enterprise case study confirmed that webhooks in their subscription technique reduced content material update delays by 50% and improved team communication.**\n\nIn conclusion, combining webhooks with the Docsie platform opens up a world of multiplied productivity and automation. By imparting actual-time updates, facilitating integration with external structures, and providing seamless verbal exchange among programmes, webhooks empower users to simplify their record workflows and acquire better overall performance and efficiency. You can climb better.\n\n### Examples of Webhook Integrations \n\n**Webhook integration popularity **\n\nWebhooks in Docsie enable seamless communication with popular applications and services, enhancing collaboration and data exchange between systems. Popular webhook integrations include: \n\n**Slack:** Get real-time notifications in Slack whenever a new document is created or updated in Docsie, ensuring teams stay informed and can collaborate effectively. \n\n**Microsoft Teams:** Integrates with Microsoft Teams to provide immediate updates on document changes, facilitating smooth organisational communication. \n\n**Trello:** Automatically work with Trello cards when new content or versions are added to Docsie, giving you greater project control. \n\n**Use case studies examples**\n\nReal-time collaboration: Webhooks enable instant notifications on communication platforms like Slack, keeping teams updated on document changes in real time. \n\nAutomated Project Management: Integrating Trello with other project management tools automates project creation and processing based on updates created in Docsie. \n\n### Conclusion\n\nIn conclusion, webhooks play an essential role in modern web development, allowing real-time communication and data to be easily exchanged between applications. With the new Docsie feature, webhooks improve productivity and automate document workflows.\n\nReal-time innovation and collaboration. \n\nAutomation and task control.\n\nSeamless integration with massive packages. \n\nStreamline your document workflow and growth productiveness. Try the webhooks function in [Docsie today ](https://help.docsie.io/view-and-manage-integrations/what-are-webhooks/)and revel in a new high-overall performance experience for your subscription technique.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_m04DV8imyNv6X2sU6/142c4f42-36fa-7e71-f791-a77ea80fbf1bwhat_are_webhooks__and_how_is_docsie_utilising_them_to_its_benefit.jpg", "summary": "In this blog we are talking about What are Webhooks, and how is Docsie utilising them to its benefit?", "publish_date": "July 07, 2023", "categories": ["Technical Writing"], "status": 1, "path": "/blog/articles/what-are-webhooks-and-how-is-docsie-utilizing-them-to-its-benefit", "slug": "what-are-webhooks-and-how-is-docsie-utilizing-them-to-its-benefit", "previous": {"link": "../archbee-pricing-vs-slab-pricing-vs-docsie-pricing-a-comprehensive-comparison", "title": "Archbee Pricing vs Slab Pricing vs Docsie Pricing: A Comprehensive Comparison"}, "next": {"link": "../customer-onboarding-documentation-with-live-examples-best-practices-in-2023", "title": "Customer Onboarding Documentation with Live Examples - Best Practices in 2023"}}, {"title": "Archbee Pricing vs Slab Pricing vs Docsie Pricing: A Comprehensive Comparison", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "Documentation plays an important role in the success of any organisation. It enables teams to collaborate, share knowledge and streamline business processes. With so many documentation platforms available, choosing the right one for your specific needs is important. \n\nIn this blog post, we'll compare three popular platforms: **Archbee, Slab, **and **Docsie**, focusing on their key features, ease of use, and pricing structure. Eventually, you'll clearly understand which platform best suits your documentation needs.\n\nUnderstanding the pricing structure of these platforms can help individuals, groups, and businesses make informed decisions based on specific needs and budget constraints. While there is no doubt about the products, services and integration offered by a subscription centre, pricing is often the deciding factor for many potential users.\n\nIn this comparison, we will dive into the pricing models of those three, examining their various pricing positions, policies, and additional costs. By providing a detailed analysis of each platform's pricing structure, we have established our aim is to give readers a clear understanding of the investment required and the value they can achieve in return. \n\n*So, let us dive into pricing models from **Archbee, Slab, Docsie, **and most for your needs. Let us empower you to choose the right subscription method.*\n\n## Archbee Pricing\n\nArchbee offers four pricing plans that vary according to different user types' needs. These include the Free, Starter, Growth, and Enterprise Plans. Each pricing plan includes various features and limitations, such as: \n\nThe free plan offered by Archbee is an excellent choice for users with basic software documentation requirements. It's free of cost and is suitable for individuals, freelancers or small teams.\n\nThe Starter plan is designed for small to medium-sized teams with standard documentation requirements. It offers collaboration and customisation options to manage and distribute documentation easily.\n\nThe Growth Plan is the most popular and tailored for users requiring advanced features and full branding options. It's suitable for larger teams and organisations with specific integration requirements and advanced knowledge management needs.\n\nThe Enterprise Plan is designed for large deployments and provides advanced security and API integrations.\n\n## Slab Pricing\n\nSlab is a modern, easy-to-use knowledge management platform that helps teams manage and share their knowledge efficiently. It offers 4 four pricing structures that vary according to different users' needs. Each pricing plan incorporates various features and limitations, e.g.\n\nThe free system allows small groups or individuals to get started with basic knowledge management features for free.\n\nThe group system is designed for unlimited users and offers advanced features and capabilities. Suitable for growing teams requiring additional functionality and collaboration strategies. \n\nThe workflow is designed for organisations with advanced requirements. Provides enhanced products and services to meet the needs of larger groups.\n\nProject management is suitable for larger organisations with complex expectations and detailed requirements. It provides highly customisable features and dedicated support to meet the unique requirements of enterprise-level customers.\n\n## Docsie Pricing\n\nThe Free Plan is perfect for hobby projects or simple documentation needs.\n\nThe Standard Plan, also known as the \"Startup Plus\" plan, is designed for startups who need to add more content to their documentation.\n\nThe Premium Plan, also known as the \"Small Team\" plan, is suitable for companies that are serious about their documentation.\n\nThe Enterprise Plan, also known as the \"**Business**\" plan, is designed for teams with a large number of documents and the need for efficient management.\n\n### Organization Plan\n\nFor pricing and details of the Organization Plan, it is recommended to contact the [z](https://www.docsie.io/demo/). This plan offers advanced features, such as hosting the knowledge base on-premise or in a private cloud environment, SAML/SSO, dedicated support, automatically generating documentation at scale, and requesting customisation to the Docsie instance.\n\n|Features|Free Plan|Standard Plan|Premium Plan|Enterprise Plan|\n|-|-|-|-|-|\n|Public & Private Knowledge Base|1|\u2714\ufe0f\u00b8|1|Unlimited|\n|Custom Domain with SSL|1|\u2714\ufe0f\u00b8|3|\u2714\ufe0f\u00b8|\n|Unlimited Articles and Versions|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Books of content|5|10|Unlimited|Unlimited|\n|Unlimited Languages|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Use existing templates|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Upload images, gifs|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Manage Documentation Projects|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Publish Knowledge Base to Docsie Portal|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Embed Knowledge Base into your website|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Import from Word|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Import from HTML|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Max file upload size|15 MB|30 MB|50 MB|250 MB|\n|Upload limit|1 GB|30 GB|50 GB|100 GB|\n|File manager| |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Upload Videos| |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Password Protect Docs| |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Use Google Analytics| |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Publish up to 3 knowledge bases| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Custom domains| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|In-App Help Widgets| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Product Tours| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Unlimited content| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Automated Translations| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Knowledgebase Customization and Branding| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Advanced JWT Token Authentication| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Support with migration| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Use Custom Javascript| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Access to Docsie API| | |\u2714\ufe0f\u00b8|\u2714\ufe0f\u00b8|\n|Unlimited knowledge bases| | | |\u2714\ufe0f\u00b8|\n|Unlimited custom domains| | | |\u2714\ufe0f\u00b8|\n|Unlimited manuals, tours, and docs| | | |\u2714\ufe0f\u00b8|\n|Customise Documentation Export| | | |\u2714\ufe0f\u00b8|\n|AI-powered \"Ghost Translations\"| | | |\u2714\ufe0f\u00b8|\n|Support with knowledge base customisation| | | |\u2714\ufe0f\u00b8|\n|Host on-premise or private cloud| | | |\u2714\ufe0f\u00b8|\n|SAML/SSO| | | |\u2714\ufe0f\u00b8|\n|Dedicated support| | | |\u2714\ufe0f\u00b8|\n|Automatically Generate Documentation at Scale| | | |\u2714\ufe0f\u00b8|\n|Request customisation to Docsie instance| | | |\u2714\ufe0f\u00b8|\nDocsie is the ideal online knowledge base for hosting user guides. It's fully web-based, with a built-in editor and seamless publishing to the web. Invite your team, collaborate on documents, and embed dynamic content using Markdown. You can also collect feedback from users automatically and view screen recordings of their sessions to improve your documentation continuously.\n\n[Get started for free](https://app.docsie.io/try/lp/?email=) (we can't wait to see your user guides!)\n\n### That's not it:\n\nDocsie Markdown Editor distinguishes itself from other editors with its unique features: \n\n1. **A rich text editor with Draught.js: **Docsie combines an intuitive block-style editor with the power of Draught.js to provide a user-friendly Markdown editing experience. \n\n2. **What you see is what you get:** The editor ensures that the formatting you see during editing is exactly what you would see in the final exported markdown document. \n\n3. **Software integration: **Docsie offers easy integration with a variety of software platforms, allowing you to use built-in Google forms to enhance your markdown documents, collect information, and sharpen your documents. \n\n4. **More options: **Have the freedom to publish your Markdown documents in a variety of formats, including embedding them on your website with simple code snippets. \n\n5. **Simplicity and humour:** The Docsie online Markdown editor is designed to be user-friendly, making the process of creating and editing Markdown documents a pleasant experience. \n\nWith Docsie Markdown Editor, you can enjoy the benefits of a versatile and intuitive tool for creating and managing your Markdown documents. Docsie is an end-to-end documentation management platform businesses use to create web-based FAQs, product docs, user guides, help docs and user manuals. The platform features customer-centric collaboration, extensive embedding, tailored translations, and powerful publishing at your fingertips.\n\n[Start onboarding](https://app.docsie.io/onboarding/) today, and deliver delightful digital documentation with Docsie!\n\n## Comparison and Analysis\n\n|Feature|Slab|Archbee|Docsie|\n|-|-|-|-|\n|Free Plan|Up to 10 users|Up to 3 members|1 Public & Private Knowledge Base|\n| |Basic functionality|Up to 3 spaces|1 Custom Domain with SSL|\n| | |Custom domain|Unlimited Articles and Versions|\n| | |Basic branding|5 Books of content|\n|Team Plan|Unlimited users|5 members included|Unlimited Languages|\n| |Enhanced features|Unlimited readers|Use existing templates|\n| | |Unlimited Spaces & docs|Upload images, gifs|\n| | |Enhanced branding|Manage Documentation Projects|\n|Business Plan|More advanced requirements|Unlimited Spaces & docs|Publish Knowledge Base to Portal|\n| |Additional features and functionality|Unlimited readers|Embed Knowledge Base into the website|\n|Enterprise Plan|Tailored for large-scale organizations|5 members included|Import from Word|\n| |Highly customisable features|Unlimited readers|Import from HTML|\n| |Dedicated support|Unlimited Spaces & docs|Max file upload size: 250MB|\n| | |Everything in the Scaling plan|Upload limit: 100GB|\n| | |SAML integration|File manager|\n| | |Public API Access|Upload Videos|\n| | |Print to PDF|Password Protect Docs|\n| | | |Use Google Analytics|\n| | | |Publish up to 3 knowledge bases|\n| | | |Custom domains|\n| | | |In-App Help Widgets|\n| | | |Product Tours|\n| | | |Unlimited content|\n| | | |Automated Translations|\n| | | |Knowledgebase Customization|\n| | | |Advanced JWT Token Authentication|\n| | | |Support with migration|\n| | | |Use Custom Javascript|\n| | | |Access to Docsie API|\n| | | |Unlimited knowledge bases|\n| | | |Unlimited custom domains|\n| | | |Unlimited manuals, tours, and docs|\n| | | |Customise Documentation Export|\n| | | |AI-powered \"Ghost Translations\"|\n| | | |Support with knowledge base customization|\n| | | |Host on-premise or private cloud|\n| | | |SAML/SSO|\n| | | |Dedicated support|\n| | | |Automatically Generate Documentation at Scale|\n| | | |Request customisation to Docsie instance|\nNow let's explore the strengths and weaknesses of each platform's pricing structure: \n\n### Slabs: \n\n**Strengths:**\n\n* It offers a free program with basic functionality, making it accessible to small groups and beginners. \n\n* It offers pricing policies for groups of varying sizes and needs, from small groups to large enterprises. \n\n* Provides advanced features and functions for the business. \n\n* Dedicated support is available for Enterprise customers. \n\n* Allow on-premise or private cloud hosting for added security and control. \n\n**Weaknesses: **\n\n* The limitations of an open system, such as large numbers of users, can restrict scalability for growing teams. \n\n* Some advanced features are only available in more expensive programs and may give way to smaller, budget-constrained organisations. \n\n### Archbee:\n\n**Strengths: **\n\n* It offers a free plan with basic functionality, allowing small groups to get started at no cost. \n\n* Offers pricing plans for groups of all sizes, and all plans include unlimited spaces and vouchers. \n\n* Team and Business settings allow customisation and branding of domains. \n\n* SAML integration adds security authentication. \n\n* It provides a public API for integration with other tools and systems. \n\n**Weaknesses: **\n\n* The free plan is limited to three members and may not be enough for larger groups or organisations. \n\n* Some advanced features, such as SAML integration and API access, are only available on the more expensive systems. \n\n* Customisation options for branding and domains are limited to the Team and Business settings. \n\n### Docise: \n\n**Strengths: **\n\n* It offers a free public and private knowledge program suitable for small businesses or private use. \n\n* It offers a variety of pricing policies, including scaling policies, catering to groups of varying sizes and needs. \n\n* It comes with a wide range of features such as custom domains, knowledge embedding websites, and importing from different formats. \n\n* It provides options for protecting documents with passwords and the use of Google Analytics. \n\n* It also supports automatic translations and AI-powered \"ghost translations\" for multilingual documents.\n\n**Weakness:**\n\n* Free systems are the only public and private knowledge, which can be limiting for large or multiple projects. \n\n* Some advanced features, such as importing Word or HTML, and accessing the Docsie API, are only available on more expensive systems. \n\n* Some features, such as on-premise or private cloud hosting and document export customisation, require an Enterprise configuration. \n\n* Dedicated support is for Enterprise customers only. \n\nIt's important to note that these strengths and weaknesses are based on the pricing structure and may not include all of the features and limitations of each platform. You should carefully review each platform's features and limitations before deciding based on your specific needs and priorities.\n\n### Conclusion\n\nChoosing the right documentation platform is important for knowledge sharing and efficiency within your organisation. Archbee excels in versatility and version control, Slab offers simplicity and powerful collaboration, while Docsie focuses on user experience and comprehensive documentation capabilities. Consider the size of your team, the specific documentation you need, and your budget when considering each platform's pricing structure. Use their free program to try different products and see which fits your needs best. Making the right decision can ensure easy document management, increased productivity, and improved knowledge sharing within your organisation.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_InW2R7r0svGZ7OlI8/df19029c-3259-7c33-4d5e-d1a72ac326afarchbee_pricing_vs_slab_pricing_vs_docsie_pricing_a_comprehensive_comparison.jpg", "summary": "A in-depth price analysis of documentation platform like Archbee, Slab and Docsie. Moreover why people should opt for Docsie!", "publish_date": "July 04, 2023", "categories": ["Documentation Portals"], "status": 1, "path": "/blog/articles/archbee-pricing-vs-slab-pricing-vs-docsie-pricing-a-comprehensive-comparison", "slug": "archbee-pricing-vs-slab-pricing-vs-docsie-pricing-a-comprehensive-comparison", "previous": {"link": "../document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms", "title": "Document360, Gitbook, and Docsie: Pricing and Feature Analysis of Documentation Platforms"}, "next": {"link": "../what-are-webhooks-and-how-is-docsie-utilizing-them-to-its-benefit", "title": "What Are Webhooks, and How is Docsie Utilizing them to its Benefit?"}}, {"title": "Document360, Gitbook, and Docsie: Pricing and Feature Analysis of Documentation Platforms", "author_name": "Tanya A Mishra", "author_email": "tanya@docsie.io", "author_info": "A B2B & B2C writer and an editor, \"All Ghillied Up\" to take on distinct hurdles with over 5 years of experience in curating influential product writing.", "author_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_p1X4gXS3n0rCHYuaE/1f3f5f57-d8e2-7978-faef-0b9fe89f3e4btanya_pic.jpg", "author_social": "https://www.linkedin.com/in/tanya-a-mishra/", "markdown": "The demand for efficient and organised documentation processes is steadily increasing in today's fast-paced digital world. Three popular platforms in this space are **Document360, Gitbook, **and** Docsie**.\n\nAll three are comprehensive documentation solutions designed to simplify creating, managing, and publishing documentation. These platforms provide a range of features, such as collaborative editing, version control, and integrations with popular development tools.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_dCXy0B1FjqL8Kp4YM/image6.jpg)\n\nRegarding pricing, each platform offers different plans tailored to organisations' varying needs and budgets. Comparing the pricing structures of these platforms can help organisations make informed decisions based on their specific needs and budgets. Let\u00e2\u20ac\u2122s dive right into this!\n\n## Feature Comparison for Documentation Platforms:\n\n### Key features: \n\nYou can compare these documentation platforms based on key features for a feature analysis to help decide which platform could be used for what requirements. The following features will be used for this analysis:\n\n* **Collaborative Editing: **\n\nAllows multiple users to work on the same document simultaneously, facilitating collaboration and real-time updates.\n\n* **Version Control: **\n\nEnables tracking and management of document revisions, ensuring easy access to previous versions and maintaining an audit trail.\n\n* **Integrations: **\n\nIntegration with popular development tools and platforms to streamline workflows and enhance productivity.\n\n* **Customisation: **\n\nThe ability to tailor the documentation platform to match the organisation's branding and style guidelines.\n\n* **Analytics and Insights: **\n\nProvides data and metrics to understand user engagement, document usage, and performance.\n\n|Features|Document360|Gitbook|Docsie|\n|-|-|-|-|\n|Collaborative Editing|Yes|Yes|Yes|\n|Version Control|Yes|Yes|Yes|\n|Integrations|Extensive|Limited|Wide Range|\n|Customisation|High|Limited|Moderate|\n|Analytics and Insights|Robust|Basic|Available |\n### Detailed Comparison:\n\n*The following is a detailed description of the feature comparison between Document360, Gitbook, and Docsie as presented in the table:*\n\n**1. Collaborative Editing:**\n\nAll three platforms, **Document360, Gitbook, and Docsie**, offer collaborative editing capabilities. This feature allows multiple users to work on the same document simultaneously, promoting collaboration and facilitating real-time updates. \n\nWith collaborative editing, teams can collaborate seamlessly, making edits, adding comments, and discussing changes in real-time. This ensures efficient teamwork and helps maintain accuracy and consistency in the documentation.\n\n**2. Version Control:**\n\nVersion control is crucial for documentation platforms; all three platforms excel in this area. Document360, Gitbook, and Docsie provide version control functionality, allowing users to track and manage document revisions effectively. \n\nThis feature enables easy access to previous versions of documents, making it simple to revert to an earlier version if necessary. It also helps maintain an audit trail, providing transparency and accountability for document changes.\n\n**3. Integrations:**\n\nIntegrations are significant in streamlining workflows and enhancing productivity within documentation platforms. Document360 offers extensive integrations, allowing seamless connections with popular development tools and platforms. \n\nGitbook provides limited integrations, which may still cover essential integrations but may have fewer options compared to Document360. \n\nDocsie, on the other hand, offers a wide range of integrations, ensuring flexibility and compatibility with various tools and services. Depending on an organisation's specific requirements, the availability and extent of integrations can significantly impact the overall efficiency and effectiveness of the documentation process.\n\n**4. Customisation:**\n\nCustomisation is another essential aspect to consider when evaluating documentation platforms. Document360 stands out in terms of customisation, offering high levels of flexibility to tailor the platform to match an organisation's branding and style guidelines. \n\nGitbook provides limited customisation options, which might be sufficient for some organisations but may have restrictions on complete branding alignment. \n\nDocsie offers moderate customisation capabilities, falling between the extensive customisation options of Document360 and the more limited customisation of Gitbook. The ability to customise the documentation platform ensures a consistent and cohesive brand experience for users and reinforces the organisation's identity.\n\n**5. Analytics and Insights:**\n\nAnalytics and insights provide valuable data and metrics to assess the performance and effectiveness of documentation. Document360 offers robust analytics capabilities, providing comprehensive insights into user engagement, document usage, and performance metrics. \n\nGitbook provides basic analytics functionality, offering a basic level of data to understand user interactions and document metrics. \n\nDocsie offers analytics capabilities, although the specific extent and depth of analytics may vary. Analytics and insights enable organisations to identify areas of improvement, optimise content, and make data-driven decisions to enhance their documentation processes.\n\nBy carefully considering the features offered by each platform, organisations can evaluate which platform aligns best with their specific documentation needs. Whether it's the need for extensive integrations, customisation options, or robust analytics, comparing these features across Document360, Gitbook, and Docsie enables organisations to make informed decisions and choose the most appropriate documentation platform for their requirements. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_cvMJ9nmLPsOy26ZQP/image9.jpg)\n\nDocsie is an end-to-end documentation management platform that helps businesses to create web-based FAQs, product docs, user guides, etc. The platform offers features like customer-centric collaboration, tailored transitions, extensive embedding, and powerful presentations.\n\n## Pricing Comparison for Documentation Platforms:\n\nPricing considerations are crucial for businesses and individuals when choosing a documentation platform. It directly impacts budget allocation, return on investment (ROI), and the affordability of the selected solution. Pricing considerations allow organisations to evaluate the cost-effectiveness of a platform with its features and capabilities. \n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_JHmd8Cj48NNHkWxxt/image5.jpg)\n\n**For individuals**, the pricing determines the feasibility of utilising a documentation platform within their personal or freelance projects. Analysing and comparing the pricing structures of **Document360, Gitbook, **and **Docsie **will help users make informed decisions based on their financial constraints and requirements.\n\n### Pricing Comparison:\n\n|Pricing Plan|Document360|Gitbook|Docsie|\n|-|-|-|-|\n|Starter|$39/month|Free|Custom Pricing|\n|Professional|$79/month|$8/user/month|Custom Pricing|\n|Enterprise|Custom Pricing|Custom Pricing|Custom Pricing|\n### Detailed Comparison:\n\nThe following is a detailed comparison of the pricing structures of Document360, Gitbook, and Docsie:\n\n## 1. Document360:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_wqEPSGK43QOQUcxwL/image4.png)\n\n*Document360 offers transparent pricing with three main plans:*\n\n* **Starter Plan:** Designed for small teams and startups, the Starter Plan provides basic features and is priced at $39/month.\n\n* **Professional Plan:** The Professional Plan offers advanced features geared towards growing teams and is priced at $79/month.\n\n* **Enterprise Plan:** Tailored for large organisations with extensive documentation needs, the Enterprise Plan provides custom features and pricing.\n\n### 2. Gitbook:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_vRr6JOSnFwhLvuP7O/image8.png)\n\n*Gitbook offers pricing options based on the number of users. They have three main plans:*\n\n* **Free Plan:** Designed for individuals or small teams, the Free Plan offers basic features for up to three users.\n\n* **Pro Plan:** Suitable for growing teams, the Pro Plan provides additional features and is priced at $8/user/month.\n\n* **Enterprise Plan:** Customised pricing for large organisations with advanced requirements.\n\n### 3.Docsie:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_tyYU1bzAlDhsnsvPF/image2.png)\n\n*Docsie provides a flexible pricing model based on specific requirements: *\n\n* They offer custom plans tailored to individual needs, allowing users to choose features and pay accordingly. \n\n* Users can contact Docsie directly to discuss their needs and negotiate pricing. \n\n* This pricing model is the most economical till now due to the customisation. \n\nBusinesses and individuals can assess the affordability and value each platform offers by considering the pricing structures of **Document360, Gitbook, **and **Docsie.** Evaluating the plans, features, and customizability helps make an informed decision that aligns with the available budget and the specific needs of the documentation project. Custom pricing is very economical and beneficial for the users. \n\n## Free v/s Paid Plan Services for Documentation Platforms:\n\nAll three platforms, Document360, Gitbook, and Docsie, offer free plans alongside their paid options. These free plans allow users to explore the platforms' basic features and functionality without cost.\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_qFrxC7Bny6t21YksT/image7.png)\n\n### Features and Limitations of Free Plans:\n\n**1. Document360 Free Plan: **\n\nThe Document360 Free Plan provides access to essential features such as collaborative editing, version control, and basic analytics. However, it may have limitations regarding storage capacity, the number of team members, and customisation options. Advanced features and premium support are typically available only in the paid plans.\n\n**2. .Gitbook Free Plan: **\n\nGitbook's Free Plan offers basic features, including collaborative editing, version control, and basic analytics. However, it may limit the number of team members, storage capacity, and customisation options. Advanced features like integrations and advanced analytics are usually part of the paid plans.\n\n**3. Docsie Free Plan: **\n\nThe Docsie Free Plan provides access to core features, including collaborative editing and version control. However, specific limitations, such as a cap on the number of documents, team members, or storage capacity, may exist. Advanced features and additional support options are generally available in the paid plans.\n\n### Free Plan Services Comparison:\n\n|Features|Document360|Gitbook|Docsie|\n|-|-|-|-|\n|Collaborative Editing|Yes|Yes|Yes|\n|Version Control|Yes|Yes|Yes|\n|Storage Limitations|Yes|Yes|Yes|\n|Team Member Limitations|Yes|Yes|Yes|\n|Customisation Options|Limited|Limited|Limited|\n|Advanced Analytics|No|No|No|\n### Paid Plan Services Comparison: \n\n*To further compare the platforms, let's outline the features and additional benefits of the paid plans:*\n\n* **Document360 Paid Plans: **\n\nThe paid plans of Document360 offer additional features such as advanced analytics, integrations with third-party tools, increased storage capacity, custom branding, and priority support. They provide enhanced flexibility, scalability, and customisation options for organisations with varying needs and requirements.\n\n* **Gitbook Paid Plans: **\n\nGitbook's paid plans often include features like advanced integrations, enhanced storage capacity, custom domains, advanced analytics, and priority support. These plans cater to growing teams and enterprises, providing advanced functionalities to optimise the documentation workflow.\n\n* **Docsie Paid Plans: **\n\nThe paid plans of Docsie generally offer expanded storage capacity, unlimited documents, advanced integrations, custom branding, and priority support. They are designed to meet the needs of organisations requiring extensive documentation capabilities and customisation options.\n\nBy comparing the free plans and the additional benefits offered by the paid plans, users can assess the value and suitability of each platform according to their specific requirements and budget constraints.\n\n## Limitations of Document360 and Gitbook: A comparison with Docsie- \n\nThere are various limitations of these documentation platforms that hinder their usage. Let's look at some of them in detail for Document360 and Gitbook. \n\n### 1. Limited Customization: \n\nDocument360 and Gitbook may have limitations in terms of customisation options. Users may need help aligning the platform with their branding and style guidelines, leading to a lack of visual consistency.\n\n### 2. Integrations: \n\nWhile Document360 and Gitbook offer integrations with third-party tools, they may have limitations regarding the number and range of available integrations. This can hinder seamless workflows and productivity for users who rely on specific devices.\n\n### 3. Comparison Table:\n\n|Features|Document360|Gitbook|\n|-|-|-|\n|Customisation |Limited|Limited|\n|Integration|Limited|Limited|\n### Solutions Provided by Docsie:\n\n*Docsie platform addresses the limitations faced by Document360 and Gitbook users through its unique features and functionalities:*\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_MPlm2cEJ5Qq2XYRPQ/image1.png)\n\n**1. Extensive Customization: **\n\nDocsie offers extensive customisation options, allowing users to align the platform with their branding and style guidelines. It enables users to create a cohesive, branded documentation experience, enhancing the organisation's identity. Even the pricing model is custom-made for plans.\n\n**2. Wide Range of Integrations: **\n\nDocsie provides a wide range of integrations with various tools and services. This ensures seamless workflows and productivity, enabling users to connect their documentation platform with the tools they rely on for efficient collaboration and project management.\n\nIt offers users a more comprehensive and flexible documentation platform by addressing the limitations of limited customisation and integrations. Its extensive customisation options allow for a consistent and branded experience, while the wide range of integrations enhances productivity and facilitates seamless collaboration. \n\nWith Docsie, users can overcome the challenges faced by Document360 and Gitbook, achieving a tailored documentation solution that meets their specific needs.\n\nIt is a comprehensive online knowledge base platform offering an ideal hosting solution for user guides. It operates entirely on the web, providing a user-friendly built-in editor for effortless content creation and seamless publishing to the web. \n\n**Wi*th Docsie, you can:***\n\n* Easily invite your team members to collaborate on documents, leveraging the power of Markdown to embed dynamic content. \n\n* Additionally, Docsie automatically gathers valuable feedback from users, allowing you to improve your documentation continuously. \n\n* With the added advantage of viewing screen recordings of user sessions, Docsie empowers you to enhance your knowledge base and deliver exceptional user experiences.\n\n### Conclusion:\n\nIn conclusion, comparing **Document360, Gitbook, and Docsie **has provided valuable insights into each platform's features, pricing, limitations, and unique offerings. **He*re are the key points discussed:***\n\n* Documentation platforms play a vital role in efficient and organised documentation processes.\n\n* Document360 offers extensive customisation options, robust analytics, and transparent pricing plans.\n\n* Gitbook provides a user-friendly interface, version control, and affordable pricing options.\n\n* Docsie offers flexible pricing, extensive integrations, and a customisable platform.\n\nBased on your specific requirements, it is recommended to evaluate the features and limitations discussed in this comparison carefully. Most of you would prefer to keep your documentation tasks simple, and Docsie is the \"**best platform\" for you**. From pricing to amazing features and integrations, Docsie has it all for your end-to-end documentation needs. \n\nUltimately, it is important to explore each platform further, considering your individual needs, budget, and desired functionalities. The provided comparison serves as a starting point, but further research and evaluation will help you make an informed decision.\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_gCA6nXVyY6VgUXRCb/e5b6b31d-310a-1263-6efe-5ec9d7a4132abanner_1_1.jpg", "summary": "A Comprehensive Comparison on Document Platform like Archbee Pricing vs Slab Pricing vs Docsie Pricing", "publish_date": "July 04, 2023", "categories": ["Documentation Portals"], "status": 1, "path": "/blog/articles/document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms", "slug": "document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms", "previous": {"link": "../coda-vs-notion-vs-docsie-a-deep-dive-feature-comparison", "title": "Coda vs. Notion vs. Docsie - A Deep Dive Feature Comparison"}, "next": {"link": "../archbee-pricing-vs-slab-pricing-vs-docsie-pricing-a-comprehensive-comparison", "title": "Archbee Pricing vs Slab Pricing vs Docsie Pricing: A Comprehensive Comparison"}}, {"title": "Coda vs. Notion vs. Docsie - A Deep Dive Feature Comparison", "author_name": "Tal F.", "author_email": "tal@doscie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "At a glance, Coda and Notion are very similar: both are workspaces that support databases, note-taking, documentation, workflow management, and data organization.\n\n### But there are key differences that make them suitable for different teams.\n\nWe've included Docsie in this comparison because it\u2019s a tool that shares functionalities with both Notion and Coda, but covers use cases where the two fall short: in creating robust knowledge bases and company wikis.\n\nWe tested all three apps and read hundreds of opinions on Reddit, G2, and Capterra. We compared the tools in eight areas that users talk about the most:\n\n* Pricing\n\n* Support\n\n* Automation\n\n* Integrations\n\n* Ease of use\n\n* Database features\n\n* Documentation features\n\n* And knowledge management\n\n**Let me save you some time\u2026 If you\u2019re looking for an easy-to-learn knowledge management app, check out Doc[sie. I](https://www.docsie.io/)t\u2019s free for up to 3 users, and unlimited guests can view the data!***\n\n## Comparison Summary: Coda vs Notion vs Docsie\n\n![Comparison Summary: Coda vs Notion vs Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Gbzf0Ht5p4WkGyDEu/60d26fd0-6fa7-6315-b28c-77bb52071fcdimage.png)\n\n## Docsie vs Coda vs Notion: Documentation Features\n\n**Docsie is best for creating documents, and Notion leads Coda with its editor**\n\n![Docsie ](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_6jS1lrlw2jakRtTSS/7a1e10d0-7ff4-3e9a-c8a8-e95fe8681bb6image.png)\n\n**Notion and Coda use \"blocks\" while Docsie is more intuitive**\n\nNotion and Coda both have editing features that rely on building blocks, which allow you to add headers, images, videos, text, etc.\n\n![Notion and Coda ](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_K8EhYKmEzzXLlzyED/464be919-c7e6-ee02-2712-4199de0eb4fc4.png)\n\nThe difference is that Coda starts working slowly when dealing with large documents. And Notion flows more naturally when writing since it started as a note-taking tool.\n\nMeanwhile, Docsie is more like a WordPress editor \u2014 with a more intuitive user experience. Like Notion and Coda, it also gives you all the editing functionality you need but focuses more on ease of use with features like shortcuts.\n\n![WordPress editor](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_QLNiJSTmyFVr34Hpw/dcb6f484-1df4-27ca-62c4-bb02c74f4f525.png)\n\n**Docsie has the best sharing & client access**\n\nNotion and Coda both let you manage access internally by assigning roles with admin tools, or externally by sharing them on the internet.\n\nDocsie uses a similar system but also lets you password-protect pages and share articles with readers on knowledge portals or website embeds.\n\n**Coda has minimal version control, Notion shows change history, and Docsie has rollback and access permissions**\n\nCoda offers minimal version control, which can\u2019t help with questions like \"when was the last time this page changed?\" or \"what changed?\"\n\nNotion provides change history with the enterprise plan, but it allows only rollbacks, so it works more like a backup than actual version control.\n\nMeanwhile, **Docsie has powerful version control features.**\n\nInstead of rollbacks, all of your previous article versions are available in the book. You can designate one as the \u201ccurrent version\u201d and decide if you want to show old versions to users. That means you have complete control of what you show to your readers and how you version your documents.\n\n**Docsie has powerful content embeds**\n\nAnother difference between Coda, Notion, and Docsie is that Docsie allows [19 content embeds](https://portals.docsie.io/docsie/docsie-documentation/docsie-integrations/?doc=/content-embeds/google-forms-in-docsie/&v=2.0.0&ln=en) that work seamlessly in your articles. That means you can use the full functionality of apps like Google Sheets, Google Docs, Loom, Google Maps, GitHub Gists, and many more.\n\n**Winner:** [**Docsie**](https://www.docsie.io/). It\u2019s the perfect blend of features and ease of use to create beautiful digital documentation.\n\n![Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_ijClMNPejkT6AcQlq/3cff1420-b57a-6a94-c90f-d718f52f61856.png)\n\n## Notion vs Coda vs Docsie: Knowledge Management\n\n**Docsie has all you need in one package, Notion and Coda are customizable but can get complex**\n\n**Docsie has an intuitive organization structure, while Coda and Notion let you create your own**\n\n![Coda and Notion](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_WRgZM09XbYbBphN3g/b1cb0869-6f67-3a9e-0d4d-833833ed56faimage.png)\n\nDocsie uses an intuitive knowledge organization structure.\n\nIt uses \u201cshelves\u201d that contain \u201cbooks\u201d, which can be organized into \u201csections\u201d. The books contain articles, previous versions, and articles in other languages.\n\n**Docsie works just like a library, and it\u2019s easy to understand.**\n\n\n![Docsie 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_taaK2xC3oGVlfbB6u/d5272e81-1fcf-649b-0943-f68f125596407.png)\n\nCoda and Notion, on the other hand, rely on nested pages. It\u2019s intuitive and you can create any structure you want. But it can get confusing quickly if you\u2019re nesting subpages more than 3 layers deep.\n\n**Coda\u2019s search is clunky, Docsie and Notion easily surface the right information**\n\nLarge organizations often have problems finding data in Coda. Its search isn\u2019t as advanced as Notion\u2019s or Docsie\u2019s because it doesn\u2019t surface pages as results, only data.\n\nMeanwhile, Notion and Docsie are more user-friendly because they search across pages and all data. Docsie also lets you filter articles by language.\n\n**Winner:** **Do[csie**](https://www.docsie.io/), since it uses a very intuitive & scalable organization structure and a powerful search that lets you navigate your documents quickly.\n\n## Notion vs Docsie vs Coda: Pricing & Value for money\n\n**Notion offers best value for money, Docsie is most affordable for knowledge management, Coda is pricey**\n\n![Docsie being affordable for knowledge management](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_ToSMUdd9b8bQxXq6O/769d7d69-0a9d-1c93-23d3-d2824a986423image.png)\n\n### Free plan comparison\n\n**Coda** offers a free plan for an unlimited number of team members. The number of table rows is limited to 1000 across all your tables. The number of objects in the doc is also limited to 50. Objects include pages, tables, views, buttons, controls, and Formulas. So if you want to manage a team with Coda, you\u2019ll quickly exceed the free pricing plan limits.\n\n**Notion**\u2019s free plan doesn\u2019t limit the number of blocks you can use, but it\u2019s made for only one person. You can add 5 guests, but you can\u2019t manage access for them.\n\n**Docsie** has a free plan for up to 3 accounts and you get to show your documents to unlimited guests. But it has a file upload limit and you can manage 5 books and 1 shelf (though with unlimited articles).\n\n### Paid plan price comparison\n\n**On the paid plan, every app lets you share documents with guests for free.** So prices essentially depend on how many team members have editing access.\n\n[**Coda**](https://coda.io/pricing) charges $10/month/user for the \u201cPro\u201d and $30/month/user for the \u201cTeam\u201d plan.\n\n[**Notion**](https://www.notion.so/pricing) charges $4/month/user for the \u201cPersonal Pro\u201d and $8/month/user for the \u201cTeam\u201d plan.\n\n[**Docsie**](https://www.docsie.io/pricing/) has three flat-fee pricing plans based on team size and features.\n\n\n![Personal Pro](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_c5RDZVCv35TAPYDrP/7d646eed-dd46-d9ca-3fb2-3edac01eaefcimage.png)\n\n**What to go with if the price is your biggest concern**\n\n**Go with Notion if:**\n\n* You\u2019re only looking for a free personal productivity platform. (Free plan)\n\n* You want to provide your team with powerful personal workspaces, but don\u2019t need strong collaboration tools. (Personal Pro plan)\n\n* You need an all-in-one workspace with over 25 members (Team plan)\n\n**Go with Docsie if:**\n\n* You need a collaborative platform with up to 15 editors (Startup Plus/Small Team plans)\n\n* You\u2019re a team of any size that needs a specialized app for knowledge base/SOP management \u2014 Docsie isn\u2019t much more expensive than Notion but it has better features for these use cases\n\n**Go with Coda if:**\n\n* You need a team workspace with more database/automation features than Notion\n\n* The lack of key knowledge base management features and high price aren\u2019t problems for you\n\n**Winner**: Either **Do[csie**](https://www.docsie.io/) or **No[tion**](https://www.notion.so/). If you need a dedicated SOP knowledge base, go with Docsie. If you need a general productivity workspace, go with Notion.\n\n## Coda vs Docsie vs Notion: Customer Support\n\n**Coda and Docsie have the best customer support, while Notion is still catching up**\n\n![Coda and Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_cCccYMWpvSFtStVar/5515627e-1c86-1910-d840-530861b6e3e1image.png)\n\nCustomer support is tough to judge.\n\nIt wouldn\u2019t be fair to base it on a single experience. So we\u2019ve gone over the latest reviews and opinions on Reddit, G2, and Capterra to compare the three based on what users say.\n\n**Notion\u2019s customer support is still catching up**\n\nNotion used to rely on its community for support.\n\nIt only started investing in a proper support team recently. Users say their support doesn\u2019t provide good technical help, and quickly sends you to engineers for such issues. And engineers usually say they\u2019ll fix it in the next version.\n\n![Coda and Docsie Image 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Zc6no9VdccJBm78Q1/badb84b7-f421-feec-f6a5-b0cc60e4e4518.jpg)\n\n![Coda and Docsie Image 2](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_arYfHgXKSqyItecO9/70a571c4-f7d4-ba02-a41d-df9dba82f4dd9.jpg)\n\n**Coda has great customer support**\n\n[Many Coda users](https://www.g2.com/products/coda-coda/reviews?utf8=%E2%9C%93&filters%5Bkeyphrases%5D=support%20team&order=g2_default&filters%5Bcomment_answer_values%5D=) praise their support team for the fast response times and how easy it is to work with.\n\n![Coda 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_L3h5NDTOx7T4H6yKS/6ebda287-cbc3-357a-728a-ffdb0fdbe03410.jpg)\n\n![Coda 2](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_PyDZVl8IRsMaZMyXx/b4a516c7-f699-5f32-9009-b49b283b5dee11.jpg)\n\n**Docsie\u2019s customer support is \u201cprofessional, responsive and well organized\u201d**\n\nOur team is always ready to help if you encounter any issues with Docsie. But it\u2019s best if you take it directly [from our users](https://www.g2.com/products/docsie/reviews?utf8=%E2%9C%93&filters%5Bcomment_answer_values%5D=&filters%5Bkeyphrases%5D=customer%20support&order=g2_default):\n\n![Docsie](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_wt0iJ06KpLkaATys9/1dca9037-f99a-b339-f84d-e16f1f9b30be12.jpg)\n\n![Docsie 2](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_gOfQNDuAopOXxJZmO/596dc7e8-2dca-8115-5794-3ec872d923d113.jpg)\n\n**Winner:** [Coda](https://coda.io/) and [Docsie](https://www.docsie.io/): for their quick (technical) support.\n\n## Coda vs Notion vs Docsie: Database Features\n**Coda is most powerful, Notion is for visualization, and Docsie allows you to embed Google Sheets**\n\n![Docsie-Coda](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_13TNnIbQ7OYsubsAI/54dd4e37-3864-a62f-2859-fefca1ed835eimage.png)\n\n**Notion is the king of visualization\u2026**\n\nNotion\u2019s table capabilities are extensive. You can create different \u201cviews\u201d like\n\n* List,\n\n* Table,\n\n* Board,\n\n* Gallery,\n\n* Calendar,\n\n* And timeline.\n\nYou make them by creating a new page with the selected view. Then you can also embed them on other pages.\n\n**But Coda\u2019s functions are wa*y b*etter than Notion\u2019s**\n\nCoda has similar database features as Notion.\n\nBut it also has conditional formatting and calculations, making it as robust as Google Sheets.\n\n![Notion](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Lx9cKNSIm8lNlGA9H/1bebbbb3-8e7f-72d1-17aa-a06945e3edaf14.jpg)\n\nOn top of that Coda has integrated functions that remind of a true programming language. If you're tech-savvy, they'll feel intuitive and easy. And you can add them *anywhere*, not just in tables.\n\n![Coda Integration functions](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Voln5A5F6XDlzUZkl/76b858e2-6310-dffb-46c7-f0825f41e78415.jpg)\n\nFor example, here\u2019s something that\u2019s trivial to do in Coda but a huge pain in Notion: If I want to count the number of rows in a spreadsheet with Status matching \"TODO\".\n\nIn Coda, this is as trivial as creating a formula: =MyTable.CountIf(Status=\"TODO\"). In Notion, you would have to create a new related database, link elements together, add a rollup field containing label text then use a convoluted formula like length(replaceAll(replaceAll(prop(\"Status\"), \"TODO\", \"*\"), \"[\\^*]\", \"\"))).\n\n**Docsie lets you embed Google Sheets**\n\nDocsie allows the creation of spreadsheets much like Notion, but it doesn\u2019t allow as many different views in its editor, nor does it have powerful functions like Coda. However, the workaround is that Docise allows Google Sheets embeds, with their full functionality.\n\n**Winner:** **[Coda**](https://coda.io/) for power users that want to replace Google Sheets.\n\n## Notion vs Coda vs Docsie: Apps And Integrations\n\n**Coda offers more native integrations than Notion, Docsie focuses on knowledge base functionality**\n\n![Docsie Functionality](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_oMD9vlGvaPuY0cOtt/dd0aabe5-3e88-3177-8aa5-e89322d4f6f3image.png)\n\nCoda is the best option if you need integrations across many apps. It offers *o[ver 300 native integrations*](https://coda.io/gallery?page=11&filter=packs), making it impossible not to integrate with your tech stack. Notion, on the other hand, focuses only on the essentials with its [36 native integrations](https://www.notion.so/integrations/all).\n\n**Docsie Approaches App Integrations Differently Than Notion Or Coda**\n\nDocsie\u2019s motto is \u201cknowledge base functionality first\u201d allowing you to directly [embed other apps\u2019 content](https://portals.docsie.io/docsie/docsie-documentation/docsie-integrations/?doc=/content-embeds/&v=2.0.0&ln=en) into your articles. For example, it allows you to edit Google Docs directly on your knowledge portals, without having to open another browser tab or app.\n\nDocsie also has native integration with **GitHub, GitLab, BitBucket, and Zapier** \u2014 so it\u2019s easily integrable with your business processes.\n\n**Winner: [Coda**](https://coda.io/), because of the sheer quantity of native integrations.\n\n## Coda vs Notion vs Docsie: Pros & Cons\n\n### Coda Pros & Cons\n\n![Coda Pros & Cons](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Wl2GZ9HiSFPj4xQH7/dff98869-d4cc-b515-e962-c2e72e43e0f1image.png)\n\n### Notion Pros & Cons\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_XmsifVBPdY9YdnIOv/b1b93820-6ada-d03d-2c2e-1c33b7a3d64fimage.png)\n\n### Docsie Pros & Cons\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_q5oG4LBrLsHd3kY6o/fb42e323-3075-1bcd-c26d-33176ab38f5dimage.png)\n\n## Final Verdict: Notion vs Coda vs Docsie\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_kPBShLpDPmRI5Q2xy/2eadb3f0-af11-2e39-f274-4f628033b9edimage.png)\n\nGreat apps aren\u2019t great because they have a bunch of features.\n\nThey\u2019re all about solving a user need by hitting the sweet spot between usability and feature set.\n\n\n![Features](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_G1agSf4EZ0watMJ6A/385616a2-d341-0af2-14af-a4089452a1bb1.png)\n\n### Use Coda If:\n\n* You need to do many table operations\n\n* You want to use formulas for advanced calculations and automation\n\n* You\u2019re an enterprise or mid-sized team that needs a workspace for single-project tracking\n\n![Coda Usage](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_zW1zFUNRzvRS8I9fp/c45a4993-a65b-ecf6-8d96-a9a9fc5fd41f2.png)\n\n### Use Notion If:\n\n* You need a project management app for personal use or a productivity app\n\n* You need a good visual representation of your data and information\n\n* You\u2019re a solopreneur, a small, or mid-sized team in need of a workspace\n\n\n![Docsie Usage 1](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_up2m33igEV8JBw547/78a0be75-0e8a-e1a3-116d-df95c4d897123.png)\n\n## Use Docsie If:\n\n* You want to easily create beautiful & functional docs\n\n* You need an easy-to-manage collaborative knowledge base platform\n\n* You want to create SOPs, wikis, manuals, product documentation, and datasheets\n\n*Click [here ](https://www.docsie.io/)to try out Docsie today!*\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_xS8S1iHstS24GtJoS/4b7c4dff-b4e2-f1f0-442d-559074353911image.png", "summary": "We've included Docsie in this comparison because it\u2019s a tool that shares functionalities with both Notion and Coda, but covers use cases where the two fall short: in creating robust knowledge bases and company wikis.\n", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/coda-vs-notion-vs-docsie-a-deep-dive-feature-comparison", "slug": "coda-vs-notion-vs-docsie-a-deep-dive-feature-comparison", "previous": {"link": "../12-amazing-tips-when-putting-together-a-technical-guide-to-engage-your-readers", "title": "12 Amazing Tips when putting together a technical guide to engage your Readers"}, "next": {"link": "../document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms", "title": "Document360, Gitbook, and Docsie: Pricing and Feature Analysis of Documentation Platforms"}}, {"title": "12 Amazing Tips when putting together a technical guide to engage your Readers", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Technical writing is one of the mind-boggling jobs out there, as the writer has to elucidate hi-tech information in an understandable and clear manner to the audience.\n\nThe technical posts shouldn\u2019t be too complicated to grasp, drawn out, or grammatically incorrect. And sometimes, it is quite a tedious job to find good technical guides that are simple and clear to read.\n\nYour technical writing can be in any form, such as\n\n* An instruction or user manual\n\n* Training course book\n\n* Product descriptions\n\n* Whitepapers\n\n* Product manuals\n\n* Reference guides\n\n* Annual reports, and much more\n\nIn this rapidly evolving digital era, technical writers must leverage certain strategies to accomplish the true engagement of readers. Indeed, it is a huge challenge!\n\nHence, in this post, we will provide you with some amazing tips and tricks to engage your readers when writing technical guides:\n\nIf you are looking to hire a technical writer or are [technical writer](https://www.developersforhire.com/technical-writers#hiring-guide) looking for remote work, see [Technical writer jobs available on Jooble](https://jooble.org/jobs-technical-writer-remote).\n\n## Main objectives of a Technical Writer\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_K9C0MKI3LgOVvRHIC/56aae035-c94c-f464-32cc-f7811ec34cdeimage.jpg)\n\n### 1. Know the Audience\n\nAnalyze the target audience and accordingly, the technical writers must decide the style, tone, length, and format of their writing.\n\nWithout knowing the persona of your audience, you may end up writing too simple or overly complicated technical posts. And, we don\u2019t want to do that.\n\nOne must try to strike a perfect balance between insightful, knowledgeable, and understandable delivery of information.\n\n### 2. Readability\n\nReadability is one of the key factors to engage your technical readers, as the readability score is what decides how accessible your post really is. Readers must not find it hard to navigate through your technical guide or grasp the level of language used.\n\nWriters must try to inculcate user-friendly language with optimal style and format that\u2019s informative yet simple.\n\n### 3. Accuracy\n\nStatistics, facts, and claims in the document must always be cross-checked and backed by evidence or study reports cited from reliable sources. Otherwise, the information provided may lose its authenticity and reliability in the public.\n\nTo achieve the above-mentioned objectives, the tech writer must leverage the following strategies:\n\n* Convey the technical information in a simple, crystal clear manner, such that even a non-technical audience can understand it.\n\n* Use techniques and tools that hone the technical content provided.\n\n* Effectively lay out the technical suggestions, ideas, notions, views, and observations in a strategic sequence.\n\n* Use the right tone of vocabulary with a precise structure to illustrate reports, documents, or presentations.\n\n## 12 Best Tips to apply when writing a Technical Guide to Engage your Readers\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_CDo3jPQUeYxiW9peG/e2f448b6-580d-4a86-4cca-f34aaea0a88eimage.jpg)\n\n### 1. Analyze the expertise of your audience\n\nTechnical guides must be informative and insightful. When writing such content, the writer needs to analyze how much the audience already knows about the technical notions related to the topic.\n\nThere\u2019s no need to interpret subjects that your audience is already well-versed with. By the same token, it isn\u2019t logical to skip notions that your audience may not have a basic understanding of. Both ways, your audience is likely to lose interest or find your tech guide either too complex or unnecessarily long-winded.\n\nThe key here is to analyze the foundational knowledge and capabilities of your audience and then provide them with the information that\u2019ll build a solid foundation about the subject and be educational at the same time.\n\n### 2. Deep Research\n\nWriting technical content calls for comprehensive research and accurate piece of information backed with correct statistics or facts. This is what gives weight and value to your technical content; hence it is the most crucial factor to engage your readers.\n\nExecute detailed analysis of the context and technical information, such as:\n\n* Gathering information related to all the technical aspects of the subject including scope, features, design process, specifications, legal frameworks, etc.\n\n* Study legal contracts and their requirements. The technical content must comply with the regulatory standards that are applicable. Hence, make sure to keep up with the legal requirements.\n\n* Analyze the target audience and tailor your content as per the understanding and requirements of your target group of users. This includes various aspects such as graphics, level of language, output media type, readability, complexity level, etc.\n\n### 3. Structure of representation\n\nWhen imparting technical knowledge in the form of guides or manuals, the structure and format play a vital role.\n\nTechnical guides are as it is a bit complex to understand; hence you don\u2019t want to inculcate more complexities in the structure. Developing engagement with such content becomes difficult.\n\nTo deliver value to your audience, the writer must consider how to structure the content the way they would like to engage with it.\n\n### 4. Visuals and Graphics\n\nUsing tech-related images that are visually attractive yet informative will not only tactically break the content but also engage your readers.\n\nThe attention span of present-day readers seems to be short. Hence, a technical guide with images will make your content easier to navigate, and flowy and help you break lengthy blocks of text.\n\nLikewise, don\u2019t go overboard with too many images as it may overshadow your actual technical information. Try to strike a good balance between text and visual representation.\n\n### 5. Examples are imperative\n\nExamples have the potential to make complex topics easier to understand. Elucidate a real-time scenario that resonates with the topic in the picture to make your audience understands it more effectively. Tech writers could even use imagery as an example and then explain it.\n\n### 6. Voice it correctly\n\nOftentimes, a technical guide can sound mundane with a neutral tone, which shouldn\u2019t be the case. Your technical guide must have a voice of its own, and one of the best ways to inculcate this is by using a first-person perspective.\n\nWhen writing in first-person, make sure to still keep an authoritative and professional approach.\n\n### 7. Use simple language throughout\n\nTechnical writing isn\u2019t supposed to be complicated, just because it covers hi-tech topics. When trying to determine technical concepts, processes, or methods, try to keep up with the technical creativity without overcomplicating things.\n\nOne of the most common culprits to disastrous writing is not considering the fact that readers may not be well-versed with certain concepts. With this, it is very likely that your audience will feel confused, unaccommodating, and less involved.\n\nSimple Technical English (STE) standards will enhance the translatability and readability of your document.\n\nTry to write a technical guide with the use of the following rules:\n\n* Simple sentence structure\n\n* Active voice\n\n* Consistent terms\n\n* Simple verb tenses\n\nIn other words, try to keep it simple and short.\n\n### 8. Clarify the hook\n\nRight at the beginning of your technical guide, define the hook of your content viz. the things readers will learn from your guide. Quickly outline the technical content and explain all areas your article is going to cover, so your readers will know what to expect.\n\nDoing this will ensure your readers feel satisfied and fulfilled once they end up reading the entire guide. Nobody wants to read an entire block of content only to realize at the end that it is not the piece of information they\u2019re looking for.\n\n### 9. Layout is essential\n\nThe layout is one of the effective ways to make your technical content more engaging and readable, whilst focusing on key areas.\n\nMake strategic use of page breaks, bulleted points, numbered lists, keywords in bold, and tables to highlight significant points and draw attention to the right sections.\n\n### 10. Avoid referring to a specific time period\n\nTo keep your technical content valid for a long period of time, make sure you do not refer to a specific year such as \u201cIn 2021\u201d or \u201cthis year\u201d. Using these phrases will restrict and date your content to a specific time period, and reduce its validity over the long haul.\n\nProof your content for the future by not using a time-sensitive reference; rather try to make it general.\n\n### 11. Make it witty\n\nEven if it is technical content, try to add some humor or wittiness to make it lightweight. This is one of the easiest and most effective ways to hook your audience.\n\n### 12. Review your tech document\n\nIt is always a smart step to review your technical documentation once from Subject Matter Experts (SMEs) to validate your content. This will not only provide you with invaluable insights but also make it free from grammatical errors.\n\n## Conclusion\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_5QOqgtxaRoDpvSNia/4a864066-4b80-37ed-6a09-0fc854ef6724image.jpg)\n\nWith this, we end our creative post on How to Engage your Readers when writing a technical guide. Last but not the least; make sure you always back your claims and facts with the right source of information, such as statistics, reports, research papers, etc.\n\nAlso, once you\u2019re done, revise your technical document and make sure it is clear, accurate, and up-to-date. That is all!\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_76uIOmbfCKNd9cDsh/9c87f389-3fa7-d368-eeec-7a792fef5eccimage.png", "summary": "In this rapidly evolving digital era, technical writers must leverage certain strategies to accomplish the true engagement of readers.", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices", "Technical Writing"], "status": 1, "path": "/blog/articles/12-amazing-tips-when-putting-together-a-technical-guide-to-engage-your-readers", "slug": "12-amazing-tips-when-putting-together-a-technical-guide-to-engage-your-readers", "previous": {"link": "../how-to-win-with-automated-product-documentation", "title": "How To Win With Automated Product Documentation"}, "next": {"link": "../coda-vs-notion-vs-docsie-a-deep-dive-feature-comparison", "title": "Coda vs. Notion vs. Docsie - A Deep Dive Feature Comparison"}}, {"title": "How To Win With Automated Product Documentation", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "At Docsie, we bring the power of versatile documentation tools to you. Companies can innovate in the central process of delivering information to every stakeholder in a very particular way \u2013 so that new initiatives and products get the visibility that they need, and everyone is on the same page.\n\n### Organization And Visual Dashboard Designs\n\n![Organization And Visual Dashboard Designs](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_KcRBWUiCJ0UoEUOKC/f86c49a8-1b13-5d38-2fbe-f671f02cfaecmaxim_ilyahov_blf4r69ltgw_unsplash.jpg)\n\nThe Docsie platform works on the principle of pushing product documentation and content to its end user environments in a centralized and organized way. So much of today's software development world is built around this kind of visual dashboard approach, where it's the format and the intuitive interface that matter most.\n\nWith a great cloud hosted interface, it's easy to unify your product documentation, tackle the learning curve, and publish your content to the web \u2013 seamlessly and effortlessly. That cloud model is very useful \u2013 that\u2019s why cloud services took over twenty-first century business so fully and quickly. But it has to be set up right!\n\n### Virtual Books and Virtual Shelves\n\nHere's another component of that virtual organization that drives [Docsie\u2019s](https://www.docsie.io/) product documentation processes.\n\nWithin our interface, you'll see [virtual shelves holding discrete numbers of virtual books](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/using-docsie-library/moving-and-copying-documents/) that contain your content and documentation, and the tools to move items with key automations.\n\nThis [object-driven mentality](https://dl.acm.org/doi/10.1145/3290605.3300921) is part of how we help our clients to onboard staff quickly and efficiently, with the system that everyone can learn to use confidently. You could think of it as the \u201cGithub for documentation\u201d \u2013 in many ways, it\u2019s that same process of building a context for information that is popular, easy to understand, and then universally adopted.\n\n### Collaborative Tools\n\n\n![Collaborative Tools](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_9A6GNIUeIDG1bUZID/bf6dc944-2db5-e845-f946-37c7e99ee813marvin_meyer_syto3xs06fu_unsplash.jpg)\n\nIn any content process, there are usually multiple stakeholders \u2013 people and parties working together to get the right information to the right destination.\n\nThat's also a huge part of how Docsie works, and how we have thoughtfully designed the platform to deliver. Through the documentation workflow processes in our model, it becomes easier to see what each participant is doing within a collaborative pipeline.\n\nPublishing Automations Make Content Portable\n\nEssentially, the[ JavaScript](https://www.javascript.com/) automations that we built Docsie on are an example of how API documentation tools and related resources work to allow clients to publish anywhere, instead of being confined to one isolated Wordpress silo or other shuttered destination. That versatility is at the core of how a unified documentation and content system releases its goods to the world \u2013 how you move things from drafts or beta into the full production phase.\n\nWant to learn more about Docsie? Try one of our demos, or reach out to a friendly technician to get more information on what this type of platform can do for your business. You\u2019ll see that principle of transparency and frictionless documentation workflows at work, helping adopters to drive efficiencies and outpace the competition.\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_0BrpyHBgOFHjSp8Mh/b0948059-61bb-c65e-5ba3-77ac6a3b7a7eimage.png", "summary": "Companies can innovate in the central process of delivering information to every stakeholder in a very particular way \u2013 so that new initiatives and products get the visibility that they need, and everyone is on the same page.\n", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/how-to-win-with-automated-product-documentation", "slug": "how-to-win-with-automated-product-documentation", "previous": {"link": "../wordpress-for-documentation-with-docsie", "title": "WordPress for Documentation With Docsie"}, "next": {"link": "../how-to-create-a-user-guide-in-2023", "title": "How to Create a User Guide in 2023"}}, {"title": "How To Win With Automated Product Documentation", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "At Docsie, we bring the power of versatile documentation tools to you. Companies can innovate in the central process of delivering information to every stakeholder in a very particular way \u2013 so that new initiatives and products get the visibility that they need, and everyone is on the same page.\n\n### Organization And Visual Dashboard Designs\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_KcRBWUiCJ0UoEUOKC/f86c49a8-1b13-5d38-2fbe-f671f02cfaecmaxim_ilyahov_blf4r69ltgw_unsplash.jpg)\n\nThe Docsie platform works on the principle of pushing product documentation and content to its end user environments in a centralized and organized way. So much of today's software development world is built around this kind of visual dashboard approach, where it's the format and the intuitive interface that matter most.\n\nWith a great cloud hosted interface, it's easy to unify your product documentation, tackle the learning curve, and publish your content to the web \u2013 seamlessly and effortlessly. That cloud model is very useful \u2013 that\u2019s why cloud services took over twenty-first century business so fully and quickly. But it has to be set up right!\n\n### Virtual Books and Virtual Shelves\n\nHere's another component of that virtual organization that drives [Docsie\u2019s](https://www.docsie.io/) product documentation processes.\n\nWithin our interface, you'll see [virtual shelves holding discrete numbers of virtual books](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/using-docsie-library/moving-and-copying-documents/) that contain your content and documentation, and the tools to move items with key automations.\n\nThis [object-driven mentality](https://dl.acm.org/doi/10.1145/3290605.3300921) is part of how we help our clients to onboard staff quickly and efficiently, with the system that everyone can learn to use confidently. You could think of it as the \u201cGithub for documentation\u201d \u2013 in many ways, it\u2019s that same process of building a context for information that is popular, easy to understand, and then universally adopted.\n\n### Collaborative Tools\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_9A6GNIUeIDG1bUZID/bf6dc944-2db5-e845-f946-37c7e99ee813marvin_meyer_syto3xs06fu_unsplash.jpg)\n\nIn any content process, there are usually multiple stakeholders \u2013 people and parties working together to get the right information to the right destination.\n\nThat's also a huge part of how Docsie works, and how we have thoughtfully designed the platform to deliver. Through the documentation workflow processes in our model, it becomes easier to see what each participant is doing within a collaborative pipeline.\n\nPublishing Automations Make Content Portable\n\nEssentially, the[ JavaScript](https://www.javascript.com/) automations that we built Docsie on are an example of how API documentation tools and related resources work to allow clients to publish anywhere, instead of being confined to one isolated Wordpress silo or other shuttered destination. That versatility is at the core of how a unified documentation and content system releases its goods to the world \u2013 how you move things from drafts or beta into the full production phase.\n\nWant to learn more about Docsie? Try one of our demos, or reach out to a friendly technician to get more information on what this type of platform can do for your business. You\u2019ll see that principle of transparency and frictionless documentation workflows at work, helping adopters to drive efficiencies and outpace the competition.\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_0BrpyHBgOFHjSp8Mh/b0948059-61bb-c65e-5ba3-77ac6a3b7a7eimage.png", "summary": " Companies can innovate in the central process of delivering information to every stakeholder in a very particular way \u2013 so that new initiatives and products get the visibility that they need, and everyone is on the same page.\n", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/how-to-win-with-automated-product-documentation", "slug": "how-to-win-with-automated-product-documentation", "previous": {"link": "../top-15-best-practices-for-product-release-documentation", "title": "Top 15 Best Practices for Product Release Documentation"}, "next": {"link": "../12-amazing-tips-when-putting-together-a-technical-guide-to-engage-your-readers", "title": "12 Amazing Tips when putting together a technical guide to engage your Readers"}}, {"title": "Top 15 Best Practices for Product Release Documentation", "author_name": "Tal F.", "author_email": "tal@doscie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "", "markdown": "This faux pas taught me that I need to look at our product through the prism of the customer. Then the proverbial light switch clicked \"on.\" If I deliver a product that addresses the customer's pain points, then support it with professional product documentation, we will have a winner.\n\nAnd I also discovered creating professional, aesthetically pleasing, and easy-to-read product documentation was not an easy task. But when done correctly, product documentation can make happy customers ecstatic and ultimately increase revenues.\n\n## What Are the Best Practices for Creating Professional Product Documentation?\n\n![What Are the Best Practices for Creating Professional Product Documentation?](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_PAtUEFouRAqhgcvnJ/809d42be-d04c-76b1-7895-4348b612a22dbrooke_cagle__uhvrvdr7pg_unsplash1.jpg)\n\nThese best practices create aesthetically pleasing, informative, and easy-to-use product documentation. Following these guidelines will help you deliver product documentation that can make a good customer into a great customer. And great customers ultimately help companies increase revenues, with product documentation being a vital component of the customer experience.\n\n### 1. Understand your target audience and give them what they want\n\nIt is essential to [know what your audience's expectations are](https://www.stickyminds.com/article/writing-requirements-documentation-multiple-audiences). For example, is the product documentation intended for Administrators or End Users? The scope of your target audience may require writing technically for Administrators or in clearly defined terms and instructions for the End User.\n\nA best practice for creating professional product documentation is understanding customer expectations at the Administrator or End User level. Some of the methods to collect identifying audience information are:\n\n* Questionnaires and Surveys\n\n* Perceived audience feedback\n\n* Company brainstorming\n\n* Feedback on popular customer opinions\n\n* Customer roundtable discussions\n\n### 2. Create a documentation plan as a best practice\n\n![Create a documentation plan as a best practice](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_OpuMo68fDe86GImec/3a718347-9b9e-c209-a4ca-c923253bf756kaleidico_26mjgncm0wc_unsplash.jpg)\n\nWriting a documentation plan can help vision any potential bottlenecks during the project implementation. Creating product documentation can be challenging, and a best practice is to create a documentation plan to help foresee issues that can pop up during the documentation process.\n\nAmong the benefits of creating a documentation plan are the following:\n\n* **Actionable items **- Auditing any existing documentation to **salvage applicable information** that can be reused with the new product documentation plan.\n\n* **Observe templates and style guides** - If the product documentation is for a new product, make sure it stays within the voice and style of the industry, or if the documentation pertains to an existing product, maintain the current style guides and templates to **ensure the continuity of the brand**.\n\n* **Document process tooling** - Document tooling can define and streamline the product documentation process while ensuring teamwork continuity and a better understanding of the document development process.\n\n### 3. Simplify product documentation as a best practice\n\nA study was conducted in 2016 to determine how many users read the product documentation. The results were eye-opening as they discovered only [25% of users do not read the product documentation.](https://academic.oup.com/iwc/article-abstract/28/1/27/2363584?redirectedFrom=fulltext&login=false) The survey found the lack of end users not reading product documentation is in part due to the following:\n\n* **Users are impatient** - With the advent of immediate information via the web, users typically become less patient in discovering answers to their problems. Reading product documentation online or offline can be laborious due to the copious amounts of information required for a particular product.\n\n* **Skip-ahead syndrome** - Users often skip over necessary product documentation straight to the basics of how to use the product. Users learn and understand how products work through interaction with the product rather than reading detailed instructions. Instructions must be as clear and informative as possible.\n\n* **Confusing layout and structure **- Manuals are often written in a format that is difficult to understand and follow. Many users find the product documentation confusing or irrelevant to their question, becoming frustrated and discouraged from reading the manual. Often, the company did not conduct detailed audience research and not correctly understand what the user needed, and became too confused to finish reading.\n\n### 4. Include screenshots and graphical information\n\nThink of product documentation as a road map telling a story about a product. Lead the customer down a path easily i[dentified with screenshots or other graphics](https://theideanest.ca/5-types-graphics/?doing_wp_cron=1666462401.5462460517883300781250) and how each different graphic interacts with the other. Explain clearly what the user is looking at or when a feature is activated, how it reacts to the product, and what to expect next. Make sure each graphic is purposeful and that the product's workflow works with each other.\n\n### 5. Use cross-links for a more precise understanding of topics.\n\nI have found [cross-links to be invaluable when reading product documentation.](https://docs.typo3.org/m/typo3/docs-how-to-document/main/en-us/WritingReST/Reference/Content/Links.html) Understanding what a feature or function process does, helps immensely to cross-link to an associated topic. In addition, by cross-linking associated data points, the overall picture becomes more apparent regarding how the system interacts and workflow.\n\n### 6. Remember the KISS principle for product documentation.\n\nRemember to use the [KISS (Keep It Simple, Stupid) principle when creating documentation](https://www.wrike.com/blog/understanding-kiss-principles-project-management/#What-does-KISS-stand-for). However, it is important to thoroughly document the process but not to the point of documentation overkill. In addition, the documentation user may be looking for certain information on specific items, so adhering to the KISS principle permits much easier navigation and understanding of the documentation.\n\nFor example, simple notations may suffice to explain a function, perhaps with a reference (cross-link) to the main subject. Keep the facts clean and not over-stated, so the user can easily search for information relevant to their needs. They may not be interested in reading every aspect of the product.\n\n### 7. Accommodate different styles of learning\n\n![Accommodate different styles of learning](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_uCmkZTtLD7r6Elyg2/b2bb8ece-a1f8-5df4-d5ed-f4392f04d374radek_grzybowski_ebrtyyjwpry_unsplash.jpg)\n\nEach person has a [different style of learning](https://www.ukessays.com/essays/social-work/people-learn-in-different-ways.php). Some prefer in-depth descriptions, while others may prefer graphics and visual representations. However, some users learn more through hands-on involvement rather than focused reading.\n\nEnsure to encompass all learning styles when creating effective and informative product documentation. For example, inserting graphics like screenshots, graphs, structured text, or video links helps ensure all learning styles understand the product documentation.\n\n### 8. Personalize and structure onboarding content\n\nPersonalize the product [documentation based on the role of the audience](https://www.deanhouston.com/news/knowing-audience-document-right-document/). Create different versions of the documentation based on the roles of the intended audience when onboarding the content. For example, an administrator's questions may not be relevant to a power user's questions about the documentation.\n\nDocumentation can introduce a layer of personalization by creating slightly different versions of the document targeted more to the role of the intended audience. Modifying the onboarding content based on the role of the audience gives the documentation an element of personalization.\n\n### 9. Clearly define terms for specific audiences\n\nDepending on the intended audience, it is a good practice to explain the meaning of each term used throughout the documentation. You can use more complex terms with some clarification if the audience is internal. However, when external users access documentation, there is no way to know the expertise of the users.\n\nClearly defining unique or complex terms establishes much better and more efficient communications for all internal stakeholders and external users.\n\n### 10. Provide a method to collect user feedback\n\nDocumentation feedback provides powerful information as to the document's effectiveness. Provide a link or a simple button with \"Like/Dislike\" to collect valuable information about the quality of the documentation. By [collecting user feedback,](https://www.k15t.com/rock-the-docs/documentation-guide/collaborative-writing/collect-user-feedback) the documentation can be refined and improved.\n\n### 11 Avoid documentation with a flat structure\n\nWhen creating product documentation, make sure the documentation is not written as a \"flat structure.\" Reading a document full of flat text is laborious, and it can also become tedious. In addition, the reader's interest in the documentation will be heightened if the information is relevant to the discussed topic, and a reader can quickly consume it.\n\nBreak up the continuous, flat text by highlighting selected information or integrating videos, images, links, and other methods to provide a better UX. In addition, by delivering document content in \"bite-size\" chunks, the reader will have a more enjoyable experience and be less reluctant to read the documentation.\n\n### 12. Create documentation that is SEO friendly\n\n![Create documentation that is SEO friendly](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_JcQwSJ6c9VBPNDxiB/fc593084-5b7f-a9c5-63e1-9b310b83d086nisonco_pr_and_seo_yirdur6hivq_unsplash.jpg)\n\nAn online product documentation best practice is to make sure it is written in a style that is [documentation SEO-friendly](https://www.pragm.co/post/making-your-documentation-seo-friendly). Ensuring the documentation is written to maximize search results across the internet for your documentation. Clients may need to search for their documentation, and when they do not have the explicit link to the hosting site, by entering search terms, the responses are quicker and more concise when SEO friendly.\n\n### 13. Keep the product documentation up to date\n\nMaintaining product documentation maintenance is crucial, primarily if accessed online. Often, the requirements of a product change and the online documentation must reflect any new changes or updates. Therefore, user documentation needs to be current and refreshed for any recent updates and ensure the customer is notified and aware of changes in the product documentation.\n\n### 14. Understand that users may not read the product documentation\n\nA[ 2014 study found that users did not completely read](https://academic.oup.com/iwc/article-abstract/28/1/27/2363584?redirectedFrom=fulltext&login=false) all of the product documentation. The primary reasons for not reading the documentation were:\n\n* Product documentation was overly complex\n\n* Documentation did not directly address their questions\n\n* Users did not use many features of the product due to not reading the documentation\n\n* Rather than reading documentation, many users preferred \"hands-on\" learning\n\n### 15. Manage both dynamic and static content\n\n![Manage both dynamic and static content](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_OgArkokVN075yERo3/b97f1b98-62a4-5b80-5e15-a008439ad625shubham_dhage_hatkch_piqm_unsplash.jpg)\n\nProduct documentation continually evolves with updates, new features, corrected content, updated maintenance alerts, and other items. This update is considered a living, breathing document that is continually evolving to the product's requirements.\n\nStatic content provides the user with data that does not change across the product's life. The idea for static content is to give references to users, especially new users, information that remains static over the product's life cycle. Static content is vital to rich documentation but typically takes the back seat to dynamic documentation.\n\nMaintaining the documentation set is easier when content is [classified as either dynamic or static](https://brainly.com/question/24688083). The product lifecycle documentation can be implemented and validated easier when documentation is categorized as dynamic or static. There may be minor changes in the documentation for new feature updates (static) or detailed product updates (dynamic).\n\n### 16. Best practices for product documentation availability\n\nAlthough users may not necessarily read much product documentation, when they need it, they want it immediately. The traditional delivery method for documentation was to have a printed manual that traveled with the product. However, in today's digital, online world, documentation is often delivered via the web.\n\nRegardless of how product documentation is being delivered, it is essential to have readily available access points. Therefore, the predominate methods of providing documentation today are:\n\n* **Offline documentation** - Many products are packaged with printed manuals or \"Quick Start\" shortcut sheets. These documents are usually \"one-offs\" and are not easily distributed. However, many manuals are optionally provided in an encapsulated PDF format, promoting portability or the option to print out on demand.\n\n* **Online documentation**- Each time you search on Google for an answer to a problem, you probably are grabbing a snippet of online documentation. The advent of the web has supplanted printing manuals or product documentation materials for end users. Some of the benefits of online documentation are:\n\n1. Teleworking - One thing the pandemic taught us is working from home can be productive as the office, especially when our questions are answered with online documentation.\n\n2. Collaboration - With a readily accessible online documentation portal, team members can share information on the fly and create teamwork, which is often impossible at the office.\n\n3. Mobile friendly - The advent of mobile devices such as iPads and smartphones has slowly supplanted PCs for day-to-day interactions. You can easily access online documentation with a smartphone, and any nagging product issues can be readily researched, even at your favorite cafe during lunch.\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_5C3GNQ7yaIgIyKnzx/09a24a03-f906-f5e0-cde4-3f5b06d4d9a6image.png", "summary": "What Are the Best Practices for Creating Professional Product Documentation?", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices", "Technical Writing"], "status": 1, "path": "/blog/articles/top-15-best-practices-for-product-release-documentation", "slug": "top-15-best-practices-for-product-release-documentation", "previous": {"link": "../15-best-practices-when-launching-new-product-documentation", "title": "15 Best Practices When Launching New Product Documentation"}, "next": {"link": "../how-to-win-with-automated-product-documentation", "title": "How To Win With Automated Product Documentation"}}, {"title": "15 Best Practices When Launching New Product Documentation", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "One best practice when launching a new product is performing product release preparations. In particular, we want to focus on writing new product documentation to support a product launch. Without it, potential users will not have relevant information to use as a reference point after purchasing your new solution.\n\nAs part of a wider marketing strategy, product managers and product team members should continue reading to learn about 15 best practices to follow during their next launch. By the end, you will understand how to make these important documents the best they can be!\n\n### What Types of Product Documentation Should I Be Aware Of?\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_9Scyi6wIT3bcJYGGD/95315aa5-2e75-88f7-8fb9-47bb7c34935asigmund_hstnjcvq798_unsplash.jpg)\n\nBefore diving into the list of best practices, let us clarify what types of product documentation exist, and the intended goal for each:\n\n* **Product Requirements Documentation** \u2013 A product requirements document or PRD is a type of internal product documentation used to help businesses meet release criteria. This explains what the final product should accomplish for a user, without specifically defining how or where. Then, development teams and testing teams use a PRD to align the product with business requirements ready for release. PRDs are commonplace with software products, but can be used to adhere to any product roadmap.\n\n* **User Guides and Self Service** \u2013 Product teams will need to create user guides as a soft prerequisite for a successful product launch. As the name suggests, this is documentation to help end-users maximise their productivity when using a new product. Here, all major user-facing functionality should be explained in full, so customers can get the most value. Better yet, share these guides in a self-service external knowledge base so customers can help themselves!\n\n* **Setup, Installation and Configuration Guides** \u2013 If a product requires setup, installation and configuration, this is another technical product documentation asset you will need to create. The goal is to clearly illustrate these processes from a user perspective, and a developer perspective if applicable. This may span across multiple devices and multiple operating systems if for software documentation; something to bear in mind.\n\n* **Marketing Assets** \u2013 You may not think this is product documentation, but it is! The style and format of marketing assets influences how customers perceive your product, before they start using it. Making a good impression is vital. How are you describing the products new features? What audience is it intended for? How will this improve someone\u2019s work or personal life? Is this what you and the wider company want customers to think?\n\n## 15 Best Practices for Documentation When Releasing New Products\n\nAfter that primer on product docs, next up is the list of best practices:\n\n### 1: Make a Start!\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_XRzDo0LGYp6Ik0zYw/4b74c23c-264d-2ef8-044e-b189c2580228christina_wocintechchat_com_pvimd8jdeye_unsplash.jpg)\n\nJust starting out with product documentation? Great! Now, don\u2019t hesitate to make a start. Many people want to get product documentation PERFECT; and in pursuit of perfection, they become paralyzed by the task. Get the basic concept for your services on paper, then focus on tidying up ready to impress your customers. Release notes are great at defining the basics, then you can build out from this document.\n\n### 2: Keep it Simple, Stupid\u2026\n\nAbbreviated as KISS, this is a real design principle that floated around (pun intended) in the US navy in the 60s. The same rule can apply to product documentation. Ask yourself: \u201cHow can you convey the necessary information in a way that all demographics can understand?\u201d\n\nTo apply this to your product vision, we recommend the Flesch-Kincaid readability test. Content grading tools like Grammarly commonly use this system. This gives you a score equivalent to a US high school grade when analysing written content. Aim for grade 8 or age 13 to 14 as a schooling age to maximise the interpretability of content \u2013 wait, we could\u2019ve said\u2026 how easy it is to understand your writing.\n\n### 3: Understand the Target Audience\n\nSo, you\u2019ve started, and kept it simple. Now, you need to know who you are actually writing for\u2026 As an example, the target audience for software companies will be very different to an automotive manufacturer.\n\nLet\u2019s imagine an educational software company that focuses on simple tools to help young students learn step by step about concepts. The first thought in your head may be, \u201cso, the target audience is children, right?\u201d. Not necessarily... The target audience is the primary decision maker for software packages at a kindergarten or high school \u2013 such as the IT department and internal stakeholders in charge of procurement. A secondary audience would be the young students, who may see the education software in the wild and advocate for its use in their school.\n\n### 4: Focus on the Value, Rather Than a Story\n\nWhile everyone loves a good story, customers want to know what value your product will offer. Will it simplify a task or workflow? Is your product available offline, versus competitors who are online only? Does your product do the thing faster than other competing products?\n\nThese examples constitute unique selling points (USP) for a particular offering. Focusing on and highlighting USPs will tempt prospective customers, and help them understand what you have that others don\u2019t to increase market share. You can define USPs by performing a competitive analysis against competitors in your industry.\n\n### 5: Leverage Formatting to Categorize Information\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_iTjcLxAfp0Oo4PmOp/4205cc36-67d0-2823-abda-ab323bad3da9patrick_perkins_etrpjvb0km0_unsplash.jpg)\n\nDocumentation should not be a big block of text. This is difficult to scan through and navigate for end users. Instead, use headings and other formatting options to break up the text.\n\nH1 headings are the first thing people see when clicking on a page. H2 and H3 act as sub headings for topics covered on the page. You can use bullet points or numbered lists to group content together for easy reading, and even become eligible for Rich Snippets to improve SEO and SERPS visibility. If you have Markdown knowledge, an online markdown editor like Docsie offers numerous formatting options to make your product documents stand out!\n\n### 6: Keep Your Documentation in a Central Location\n\nThere\u2019s nothing worse than releasing technical documentation, and then realising how complicated it will be to monitor and manage long term. What if documentation needs an update? Where is the original document, and how can we release new versions of the page? How about translating this content into other languages?\n\nFor this best practice, we have to mention Docsie! Online knowledge base software allows you to store documents in a single centralised cloud location. From here, employees and contractors can collaborate on content to expedite completion ready for launch. Docsie offers version control management when you need to update knowledge, and language management for global content localization. If you wanted to automate global content creation, we also have a nifty ghost AI language translation bot that accurately translates for you in the background!\n\n### 7: A Picture Speaks a Thousand Words\n\nWhile writing a long-winded explanation on how to do the thing will work, it\u2019s not an effective way of teaching end users. Instead, show them with pictures, or even moving pictures!\n\nTry creating an accompanying video tutorial for each product document. That way, those who prefer reading can scan through the text, while visual learners can opt for the video. Similarly, GIFs and images can help users see what you are referring to, especially within a software user interface (UI). Accommodating for a range of learning styles will help you help a wider range of users, meaning more potential for your product.\n\n### 8: Learning vs Goals vs Understanding vs Information\n\nWhat is the intent for the document? User intent is critical with online product documentation, and helps you align your content to sections of the user journey.\n\n* **Learning** \u2013 If a person has never seen a thing before, learning content helps them understand the basic principles.\n\n* **Goals** \u2013 This type of content should help users reach a goal, such as \u2018How to Export a PDF File From Docsie\u2019. By the end, the user will have achieved the goal: exporting a PDF.\n\n* **Understanding** \u2013 Also referred to as research, this is for customers who already have working knowledge on a subject, but want to understand in more depth.\n\n* **Information** \u2013 The subject has a question, and wants a specific answer. This could be as simple as the real time weather in a specific location, or a video on \u2018how to build a tree house.\u2019\n\n### 9: Make it Searchable\n\nBefore you make this documentation public, can your users search for keywords within the text?\n\nIf not, we recommend finding a documentation platform that supports this. The number one deterrent for users is not being able to quickly find information. This leads to frustration, additional customer support team workloads if they cannot find the info, and a negative overall customer experience (CX). Oh, Docsie does support global search if you were wondering!\n\n### 10: Preparing to Gather Actionable Feedback\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_AC7ODh4b2PHBa08er/204e31f9-3229-a56e-4a73-d27f71b554aacarlos_muza_hpjsku2uysu_unsplash.jpg)\n\nDocumentation writers will be aware of the fact that the initial version of the content is bound to change down the line. Until the public sees the documentation, your writers can only bounce ideas and feedback off one another.\n\nOnce your documentation is published, we believe it is essential to have feedback collection in place. That way, your writers can turn any content-related negatives into positives by listening to real customers and end users. No need to look elsewhere, you can take advantage of feedback collection in Docsie!\n\n### 11: Link to a Page When Mentioning a Topic\n\nThis best practice leans into SEO and web page navigational structures.\n\nWhen you mention a keyword, do you link to it? When you reference other topics, users may not yet understand the other topic in the context of the current page. You should link to any mentioned topics that have documentation, as this allows readers to quickly reference sub-topics while learning about a main topic.\n\n### 12: Clarity, Not Ambiguity\n\nClarity beats ambiguity when writing product documentation. You can use plain English to avoid ambiguity, which basically means avoiding jargon and technical language unless absolutely necessary. If you do use jargon, be sure to write a simplified definition immediately after for layperson readers.\n\n\u201cIf you are having issues with comprehending information in this documentation, please ask for additional details on how to overcome this comprehension difficulty from our customer support representative.\u201d\n\n\u201cIf the content displayed is hard to understand, you can ask customer support for help.\u201d\n\nWhich do you prefer?\n\n### 13: Create Templates to Make Documents Faster\n\nWith a new product launching, expediting the documentation creation process is a priority. You can do this using templates.\n\nTemplates define a reusable structure for pages, helping writers create content faster and with more consistency. You can also create multiple templates for different content styles. Docsie offers a range of prebuilt templates for you to use, alongside custom template support.\n\n### 14: Establish a Tone of Voice and Style Guide for Writers\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_Y5G9geSqU28MPuDxY/b0742029-5bd6-a649-282e-807f285c832eian_schneider_tammbr4okv4_unsplash.jpg)\n\nHow much free reign do your writers have?\n\nReigning writers in is important, as this can lead to inconsistency in final drafts of product documentation. You can do this with Tone of Voice (ToV) guidelines, and content writing style guides.\n\n* **Tone of Voice** \u2013 It\u2019s not what you said\u2026 it\u2019s the way you said it. Do you want writers to be formal and proper, or more casual? Is humour allowed, or are the topics more serious? Is your content more conversational and passionate, or do you just want cold-hard facts?\n\n* **Style Guidelines** \u2013 This document may explain the company mission statement, and how writers can follow a set style when writing and formatting pages. Included here could be user personas to target, SEO principles like meta descriptions, and citation or referencing requirements (Chicago, AP Style etc).\n\n### 15: Publish Your Documentation Using a Powerful Knowledge Base Platform\n\nIf your written content is fuel, what vehicle are you using to drive the message home?\n\nA powerful knowledge base platform is essential for deploying quality product documentation. If documents become unavailable, or pages are slow to load, all the effort spent creating these documents will go to waste.\n\nYou need the ability to import existing documents, collaborate on content with internal teams, create and edit new documents, embed dynamic rich content, and publish to a knowledge site. Version control is also critical for long term documentation updates, alongside language management and auto translation for global content localization.\n\nYou guessed it! All of these features are available in Docsie. Take these features for a spin, try our Free Forever plan to get started!\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_JLDSpWBDcIaMWR3Ce/file_X0CapvrDi4nLySHSS/c6b7a05c-4914-c0a9-ad1b-96ccb289945cimage.png", "summary": "One best practice when launching a new product is performing product release preparations. In particular, we want to focus on writing new product documentation to support a product launch. Without it, potential users will not have relevant information to use as a reference point after purchasing your new solution.", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Best Practices", "Technical Writing", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/15-best-practices-when-launching-new-product-documentation", "slug": "15-best-practices-when-launching-new-product-documentation", "previous": {"link": "../5-itglue-alternatives-affordable-powerful-it-documentation-for-2023", "title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024"}, "next": {"link": "../top-15-best-practices-for-product-release-documentation", "title": "Top 15 Best Practices for Product Release Documentation"}}, {"title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024", "author_name": "Tal F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_38oWfLzhNu07HmBo8/boo_XGfvRm3TVTFbV6HET/6596307b-9a82-1281-67e8-c73bc6339fcfUntitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12.jpg", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Service providers and team members need a collaborative platform to efficiently track devices, streamline workflows, and enhance collaboration. While ITglue has established itself as a reliable cloud-based documentation platform, several alternatives have also come in the recent past.\n# ITglue Alternatives: Top 5 Options for MSPs in 2024\n\nService providers and team members need a collaborative platform to efficiently track devices, streamline workflows, and enhance collaboration. While ITglue has established itself as a reliable cloud-based documentation platform, several alternatives have emerged in recent years.\n\n## Top 5 ITglue Alternatives for MSPs\n\n1. Docsie.ai - Best for knowledge base management\n2. Hudu - Best direct alternative to ITglue\n3. Confluence - Best for large teams and organizations\n4. IT Portal - Best for small teams\n5. DokuWiki - Best free alternative\n\nThese ITglue alternatives cater to the diverse needs of small businesses and enterprises and offer IT service management solutions. Some of them also offer remote monitoring capabilities, conversation platform and comments integration, along with an optimized workflow.\n\nBut that\u2019s not all as ITglue users also deal with:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_LhlkkZChyPTKTOglF/itglue_users_seek_alternatives_because_c72476d8-711d-bff9-f262-69628e791434.png)\n\nPoor customer support\n\n- High cost for smaller teams\n \n- Lack of documentation tools\n \n\nWe\u2019ve reviewed 15 MSP tools and found the best 5 ITglue alternatives based on those criteria.\n\nHere's our verdict.\n\n![](https://lh7-us.googleusercontent.com/y8Gt1MD0Hyvh2gqO7iW6cgvUoDYRJSrg2Dt2yr76di0sAlEoWrzQkhXT7zuk5Zi-hzwc8tebMsbaF-Y-ASSUfdmnOn6bKY8sZD_D5hxUfYwkhNgapRxOBh6BVOMpojHlA4wJeiEz9t1NhsVbG_xqXCk)\n\n## Buying Guide- Most Imp for MSPs\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_nnYHoaSQE6EziPMGg/four_criteria__most_important_for_msps_acbe4771-4ae6-1601-2ec8-9b632cb364fb.png)\n\nWe've categorised the software based on four criteria most important for MSPs.\n\nEase of Use: reflects how quickly you'll learn to use the app. If it's too difficult to use or takes too long to learn, it will decrease your team's productivity instead of improving it.\n\nCustomer Service: problems are inevitable when connecting a lot of different apps. That\u2019s why the quality of customer service is a deciding factor for many MSPs.\n\nKnowledge Base Features: Can an app handle large knowledge bases? Does it offer editing tools to create functional documents? Can you collaborate across teams and third-party apps? You don\u2019t want to switch software only to find that it limits you in some way.\n\nValue For Money: Will the tool grow with you\u2014or will you have to switch again with scale? A good tool will support you at any level and only introduce features that you need.\n\n### Are low scores always bad?\n\nNot at all.\n\nFor example, a tool with integrated project management will have a higher value score, since you'll find it useful if you aren\u2019t already using a project management app. But if you are, those features only add complexity, which ultimately decreases the value.\n\nSimilarly, having few features might mean that the existing features are of higher quality. That\u2019s the case with specialised tools like Docsie: it can\u2019t manage passwords or devices, but it\u2019s the best knowledge base platform out there.\n\nP.S. Want to build large knowledge bases without having to worry about stability, security, or scale? Sign up for D[ocsie's Startup plan](https://www.docsie.io/pricing/) and create unlimited documentation \u2014 free forever!\n\n## 1. Docsie.ai - Best App For Knowledge Base Management\n\n![](https://lh7-us.googleusercontent.com/KBJr69HeNCohCpeyKp4ffipfCAGtKw2yFFZcm84tbja1ATllKgTCWhbGBRdl_-3V1ivQR7q6vhSYxGa9KMpLpSc-VjmM5ekdDnTxJEvA9RP30Q6exomG8OpOk5lp5_qBZXhxVkGH2FlO_MxSMlPyNds)\n\n### Features & Benefits\n\n[Docsie](https://www.docsie.io/) is the best knowledge base management tools out there.\n\nIt specializes in extensive IT documentation, cross-organizational data curation, and team collaboration. Docsie is very easy to install and can integrate with any tech stack.\n\nTop Docsie Features:\n\n\u25cf Auto-Translate\n\n\u25cf UI Customization\n\n\u25cf Publishing Options\n\n\u25cf Powerful Editing Tools\n\n\u25cf Documentation Analytics\n\n\u25cf Deployment Management\n\n\u25cf Interactive Knowledge Portals\n\n\u25cf Intuitive Organization Structure\n\n\u25cf Internal & External Collaboration\n\nHere's [an example](https://portals.docsie.io/organization_14776/workspace_14776/welcome-to-docsie-red-beta-snead/welcome-to-docsieio/deployment_EmlWqzYM4A1oC5jcF/?doc=/welcome-to-docsieio/) of Docsie's documentation published on the web.\n\nDocsie's building blocks are books and shelves.\n\nShelves are placed on the left side. Opening them will show you a list of books.\n\n![](https://lh7-us.googleusercontent.com/AWeebyHyaQlHzBU2H-UkDdynFNofHzxSupc09DIXNzn5Km0yq4VqZS80kn7R027Laq9fMo2Z1Fp7KmYPJu_5swRT8oitCE81EKpNRqKPV805YJKCi1lc0cx_pRCuCmjOdTdhKWqn9zOHL22eM2aHSg0)\n\nYou can group books into sections, like a real library.\n\nClicking on a book takes you to the editor. Here, you can create articles, and even translate them into different languages automatically. The editor is also where you manage the versions, visibility, and publishing for each article.\n\n![](https://lh7-us.googleusercontent.com/zUxA-hZ1Aah-y3iKMvQXrVQJyrgRcJi3I2rIrdAUxY0-pFbeB-rH4TCwPihXCOTbkHf0MZ2ku10AhTA2cmZcnwwrncwzVYnBMumSPrTmNY5rimY1jKp_kFEp6u0MqHTDgzBlswNNVrIQaMQOL96fH0w)\n\nYou can embed multimedia content in articles, allowing you to create all kinds of documents \u2014 internal SOPs, onboarding guides, and external wikis or help centers. To stay secure, Docsie also offers robust access control.\n\nAs for publishing, you can publish whole shelves orsingle books.\n\n**Cloud Portal**\n\nYou can use Docsie\u2019s cloud to publish your document to the web.\n\n![](https://lh7-us.googleusercontent.com/mIfrNqnvSZsFJlyfUn2-pYHp8b2GOv4Z64j2f4ySUwpEZrI-TC0eWHVCD4eWYpxbrnKgwPijb3DPd33AA7OBK1oGquEwycSOAQbMX-S7Z8SRjgutxVvPnIJJ2q4mMvdT9AchC4YhT9jMRrfJidStSLU)\n\nThis creates a web link that you can share with anyone you want.\n\nMeaning your readers don\u2019t need a Docsie account to access your knowledge bases.\n\n### Website Embed\n\nYou can also embed a Docsie knowledge portal into an existing website.\n\nThat means you can create and curate help centers, guides, blogs, and product documentation, and make them public on your website.\n\nTo find out about the full extent of Docsie features, check out our [Youtube Channel](https://www.youtube.com/channel/UCnQm591jTzvHwb003Y8e1XA/videos). We\u2019ve got a ton of videos explaining how it works. It\u2019s so simple you can figure it out in one afternoon and have it running by the end of the day.\n\n\n### Pricing\n\nThe Docsie \u201cstartup\u201d plan is free.\n\nIt includes all the features you need to create and curate your knowledge base so you can get a good idea of how it works before committing to it. Higher plans have more features as shown below:\n\n![](https://lh7-us.googleusercontent.com/TPoQN4tFdBonDFYlMN_dq34-d3r7LSvdPiN7Wn63fVj-MwlzyFprE8rdsaNW23PtERunsywHHwN8H4ndKbXhFGHv1Qofgad6gJf4abt3JxPmQ9GT_DsVPPpk25uvoI5KleA1LSf2wHBoJTUNH6OM1yk)\n\nIt\u2019s worth mentioning that anyone can see the knowledge bases you create, as long as you make them public. Meaning you don\u2019t need a team account for every user that wants access to the documents.\n\n### Bottom line\n\nDocsie is a documentation specialist.\n\nIf you\u2019re looking to expand your tech stack with a best-in-class knowledge base\u2026 or if you don\u2019t need the complexity of a general MSP software like ITglue\u2026 then Docsie is the best solution.\n\nSick of upgrading plans so your team can access documents? Try out Docsie\u2019s knowledge portals and make your documents available to everyone! S[ign up here](https://app.docsie.io/onboarding/#/account) to get Docsie for free!\n\n## 2. Hudu - Best Direct Alternative To ITglue\n\n![](https://lh7-us.googleusercontent.com/-B5uKBy2wbIFGt4VALzlZ4_YKUD1S-yBwfVZmAK5P1DKixCxU18iv5o-8MVwsdzKmDgX5K7wv5FAEWPSJXo_To5yPYjYv91Nu9gyl1vrpGyaDBvi3HGrWyeq8fGz5kdbW4umW52qYe0QFOjKj_BluZI)\n\n### Features & Benefits\n\n[Hudu](https://www.hudu.com/) is the newcomer on the MSP block that everyone is talking about. It\u2019s a direct competitor to ITglue so it will be right up your alley if you\u2019re an ITglue veteran.\n\n**Top Hudu Features:**\n\n\u25cf Custom assets\n\n\u25cf Expiration tracking\n\n\u25cf Website monitoring\n\n\u25cf Intelligent reporting\n\n\u25cf Knowledge retention\n\n\u25cf Employee accountability\n\n\u25cf It acts as a password vault\n\n\u25cf Secure information sharing\n\n\u25cf Built-in process management\n\nUnlike ITglue, Hudu is self-hosted, so your data security is in your hands instead of a third-party\u2019s.\n\nAnother reason why Hudu took the market by storm is its customer service. Many users report faster response times and better problem-solving than what ITglue offers.\n\n![](https://lh7-us.googleusercontent.com/riN0aS3gmo3Lreu6wCD669X9TU8R01rz7QT8DRW7bCawfm6qaDuwIeMZNP9eXcHMaZhPSiqUNuk8IFmmt_qhkm_be5o1cjk6PnlMzZ-SfC-n4vMrHvQVniokBa6e5IqD3mNAJouh29-9bdQXuarlUlo)\n\nCheck out [this demo](https://www.youtube.com/watch?v=qzkf25_e-2g&ab_channel=Hudu) if you want to get a better feel for Hudu and its features.\n\n### Where Hudu Falls Short\n\nIf you\u2019re switching from ITglue, you should know that Hudu isn\u2019t as feature-rich. Although the dev team has a fast release cycle and is catching up fast. Especially since Hudu listens to customer feedback a lot more than ITglue does.\n\nAnother consideration is the current lack of a hosted service, which is still in development.\n\n### Pricing\n\n[Hudu\u2019s pricing](https://www.hudu.com/pricing.html) is simple.\n\n$31/month for 3 users + $15/user/month for additional users.\n\nIt has a 14-day free trial and no setup fees or contracts. Annual billing plans come with a 10% discount.\n\n### Bottom line\n\nMany unhappy ITglue customers flocked to Hudu since it launched.\n\nIt\u2019s the best option if you\u2019re looking for a cheaper alternative to ITglue but don\u2019t want to compromise on any functionality.\n\nIt\u2019s also worth mentioning that compared to Docsie, both Hudu and ITglue are more expensive, and their knowledge base and documentation features aren\u2019t as advanced.\n\n## 3. Confluence - Best For Large Teams And Organizations\n\n![](https://lh7-us.googleusercontent.com/IIgzOFbfwdSYBqW5_5KEK194nUyPD9DO9mn2oSOqiA-P6Buiar_B7ET75pWSavr4AP8gB6dL9nDVpAJPNpIybKdOdliWjEDjei19bjIe60QI4SdVbUOFUPfDBr0d6NUU4b4Q-m7q6jt7KV85hrKq6zw)\n\n### Features & Benefits\n\n[Confluence](https://www.atlassian.com/software/confluence) is a collaboration tool from Atlassian.\n\nIt allows you to create project plans, schedule tasks, write meeting notes, discuss work, and submit project requirements in a collaborative work environment. It also offers documentation management and the creation of internal wikis. By syncing documents, you can collaborate online for document creation.\n\nTop Confluence Features:\n\n\u25cf Analytics\n\n\u25cf Atlassian integrations\n\n\u25cf Robust customer support\n\n\u25cf Unlimited spaces and pages\n\n\u25cf Team & Project management\n\n\u25cf Internal & External Collaboration\n\n\u25cf Powerful permission management\n\nConfluence is lauded as a stable product and it allows easy integration with agile processes.\n\nHere\u2019s [a tutorial](https://www.youtube.com/watch?v=IZJmdvoXeQs&ab_channel=RCVAcademy) if you\u2019re interested in how Confluence works.\n\n### Where Confluence Falls Short\n\nConfluence is a complex program.\n\nFor new users, the syntax is confusing and it takes a while to learn how to navigate the program. Also, Confluence is the worst on this list in terms of knowledge base management.\n\n### Pricing\n\nConfluence has a generous free version. It includes all of the essential documentation features\u2014including unlimited pages and spaces\u2014for a team of 10 users.\n\nConfluence is also the cheapest paid product on this list. However, it\u2019s worth mentioning that advanced features are only available as paid plugins which can quickly ramp up the cost.\n\n![](https://lh7-us.googleusercontent.com/nAGh9lkA5K9Pp-l8MW7kh-tTz4wwN0FN2LF6vC-xRx5s4eGaSh4zW6aYQ34zb0ce_vL2WZxyRjOJIGW1i_3Xxg71e5qnNO-LMlC5-bIpx6m5kClLuHn78Cxf5-OaUak-Ru0hQ3sZxVrSEvjmIQu9thg)\n\n### Bottom line\n\nConfluence is a no-brainer if you\u2019re already using other Atlassian apps like Jira. It's also the best choice for massive teams since the base product's pricing plans are very scalable.\n\nThe major drawback is the subpar documentation features, which get convoluted if you\u2019re dealing with large knowledge bases.\n\nIf you\u2019re looking for a powerful knowledge base management tool, look into D[ocsie.io](https://www.docsie.io/) and try it free for as long as you like!\n\n## 4. IT Portal - Best For Small Teams\n\n![](https://lh7-us.googleusercontent.com/aIOX2wu2Cx0fqSHg6SjLJGkbBcXiHyQSoeAPsnqDZePBzQmj6Up4TCQ_9-Cp39FDD0mnjErPaZ84fs9YTfbgsD7gSVLEUJS0-c1AqHbWhkKpV48d_dmHbmXDjOk-7HKgoWuaQYH8xB6qwLCV3QMlkYY)\n\n### Features & Benefits\n\n[IT Portal](https://www.it-portal.com/v4/) is a flexible asset management software. You can use it to keep track of knowledge bases, docs, passwords, people, and configurations that can run on their cloud or your own.\n\nCompared to ITglue, IT Portal is more straightforward to use and more customizable. It's responsive, quick, and stable. And all the information is reachable with the browser extension plugin.\n\nNotable IT Portal Features:\n\n\u25cf Mobile App\n\n\u25cf Scoreboard\n\n\u25cf Portal Export\n\n\u25cf Device Import\n\n\u25cf Network Import\n\n\u25cf Integrated File Editors\n\n\u25cf Password Manager & Browser Plugin\n\nIT Portal is known to have better customer support than ITglue: quick to respond and fast to action.\n\nThe integration feature is also nothing to sneeze at. It integrates with various common software like RMM, Office365, ticket management, etc. which further enriches the value of your tech stack.\n\n### Where IT Portal Falls Short\n\nIn terms of features, both products are very similar. But IT Portal's UI is awkward and feels outdated compared to ITglue.\n\n### Pricing\n\nIT Portal is priced per number of users \u2014 the more users, the less per user you have to pay.\n\n![](https://lh7-us.googleusercontent.com/68IdffOwqEnqtVAxL7yPkQKSEY3eRCmXrbOwH574nSRHlGjSD0zki9nrjzjOCZWvyux8ZRDoeM_86EbiToAMJOLCh_-Dx_nCNf5i2-v7BVdnKESz8pgFKvhrNisZeK165A-yFF85CEWoK2lLayGe0sw)\n\nThey also provide on-premise hosting.\n\n![](https://lh7-us.googleusercontent.com/pkT_e1dNPXZZux_hDBrsabtiFeKq70aGnpbyHM5dfMnfL2lHpBKR90EBAZjn38lNBx4edUWQ_unwsUub_TRYUwq9Ygz1lbS1IfkhZ-5zF7ExdN653slCd1tS1cdDrZfFLFFJEiBlKZJwrg1ajwsOaVI)\n\nIf you buy a yearly plan, they offer a 10% discount for up to 9 users and a 20% discount above that.\n\nThey also provide a 30-day money-back guarantee if you want to test it out.\n\n### Bottom line\n\nIT Portal is a cheap alternative to ITglue for small teams, but its costs quickly balloon for larger teams if you aren\u2019t hosting it yourself. It\u2019s a good ITglue alternative if the dated UI doesn\u2019t bother you.\n\nCompared to Hudu: If price is a big factor for you, chose Hudu. Otherwise\u2014if you don\u2019t care about the UI\u2014It comes down to the integrations. We recommend looking at what integrations you want and choosing based on that.\n\n## 5. DokuWiki - Best Free Alternative\n\n![](https://lh7-us.googleusercontent.com/EF3oNfhArZ1xOSR3yOTzcL90kjj_kTgurUjlNb8WQtatcJmzvifYrADZYpuGRzJaNrXCzBxKwLEmk4949ET9_oACELqZ7koCxez51upAIKM_oU3DO0p8oVOEbsEYGkGgfTS25W1KWkjh3c0uYi1ZHwQ)\n\n### Features & Benefits\n\n[DokuWiki](https://www.dokuwiki.org/dokuwiki) is a simple to use and versatile open source wiki software.\n\nIt features a clean and easy-to-read syntax. As the name implies, DokuWiki is made for documentation, manuals, and descriptions. It\u2019s possible to create nicely formatted and easy-to-read documentation with its editing tools.\n\nNotable DokuWiki Features:\n\n\u25cf Backup and integration\n\n\u25cf Built-in access controls\n\n\u25cf Features revision control\n\n\u25cf Authentication connectors\n\n\u25cf Integrates with your website\n\nDokuWiki lets you create your own or community-made plugins to add any feature you like. The many plugins contributed by its community enable a broad range of uses beyond those of a typical wiki.\n\n### Where DokuWiki Falls Short\n\nDokuWiki was released in 2004 and hasn\u2019t been updated since.\n\nBecause of that, it doesn\u2019t look as clean as modern-day apps. It also has security risks that can be mitigated with proper network access configuration.\n\nThe original creators also don\u2019t offer any official customer support, although many organizations offer [officially recognized third-party support services](https://www.dokuwiki.org/faq:support) in DokuWiki\u2019s ecosystem.\n\n### Pricing\n\nDokuWiki is free.\n\n### Bottom line\n\nDokuWiki is a good choice if you\u2019re ok with the older look and don\u2019t have anybudget to spend on other options. Security is a concern though, so it\u2019s smart to upgrade to a paid tool after your business grows.\n\nIf you're looking for a cutting-edge knowledge base tool that offers top-notch security and accessibility, Docsie.io is the perfect collaborative environment. Sign-up for the free version h[ere!](https://www.docsie.io/pricing/)\n\n## Final Verdict: Which ITglue alternative should you choose?\n\nIt\u2019ll be different for every team or MSP, but every product offers a free trial that lets you test what\u2019s best for you risk-free.\n\nBut if you ask us, if you're looking for a:\n\npowerful database management tool that doesn\u2019t work against you: [Docsie.io](https://www.docsie.io/),\n\ncheaper ITglue alternative with better customer support: [Hudu](https://www.hudu.com/),\n\nfree database alternative: [DokuWiki](https://www.dokuwiki.org/dokuwiki).\n\n**Frequently Asked Questions**\n\n**1. Why should you consider switching to alternatives from ITglue?**\n\n**Ans**: Service providers and team members may seek alternatives to ITglue for various reasons, such as poor customer support, high costs for smaller teams, and a lack of specific documentation tools. Exploring alternative solutions for their needs can lead to improved collaboration, workflows, and IT service management.\n\n**2. What criteria were used to review and select the best ITglue alternatives?**\n\n**Ans**: The selection of the best ITglue alternatives was based on four key criteria crucial for Managed Service Providers (MSPs): ease of use, quality of customer service, knowledge base features, and value for money. Each alternative was evaluated against these criteria to ensure it fulfilled the requirements of service providers and team members.\n\n**3. How do these alternatives address common challenges faced by ITglue users?**\n\n**Ans**: Apart from offering features like remote monitoring, conversation platforms, and optimized workflows, the reviewed alternatives address challenges experienced by ITglue users, including poor customer support, high costs for smaller teams, and a lack of documentation tools. The alternatives aim to provide comprehensive solutions to these issues.\n\n**4. Are low scores always considered negative in the buying guide?**\n\n**Ans**: No, low scores in the buying guide do not necessarily indicate a negative aspect. For instance, a tool with integrated project management may receive a higher value score, but it depends on the specific needs of the team. Low scores may simply highlight that certain features are not relevant for a particular use case.\n\n**5. How can users determine which alternative is the best fit for their needs?**\n\n**Ans**: Choosing the best alternative depends on the unique requirements of the team or MSP. The FAQs provide insights into each alternative's strengths, such as Docsie.io's specialization in knowledge base management, Hudu's direct competition with ITglue, Confluence's suitability for large teams, IT Portal's flexibility for small teams, and DokuWiki as a free alternative. Teams are encouraged to explore free trials to test and identify the most suitable option for their specific needs.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_jC5jhtdIGA1uDXSu7/banner_45_c5769eaa-cf8b-917a-a613-40e2f50bfc72.jpg", "summary": "We've categorised the software based on four criteria most important for MSPs.", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Technical Writing"], "status": 1, "path": "/blog/articles/5-itglue-alternatives-affordable-powerful-it-documentation-for-2024", "slug": "5-itglue-alternatives-affordable-powerful-it-documentation-for-2024", "previous": {"link": "../15-best-practices-when-launching-new-product-documentation", "title": "15 Best Practices When Launching New Product Documentation"}, "next": {"link": "../5-itglue-alternatives-affordable-powerful-it-documentation-for-2023", "title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024"}}, {"title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024", "author_name": "Tal F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_38oWfLzhNu07HmBo8/boo_XGfvRm3TVTFbV6HET/6596307b-9a82-1281-67e8-c73bc6339fcfUntitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12.jpg", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Service providers and team members need a collaborative platform to efficiently track devices, streamline workflows, and enhance collaboration. While ITglue has established itself as a reliable cloud-based documentation platform, several alternatives have also come in the recent past.\n# ITglue Alternatives: Top 5 Options for MSPs in 2024\n\nService providers and team members need a collaborative platform to efficiently track devices, streamline workflows, and enhance collaboration. While ITglue has established itself as a reliable cloud-based documentation platform, several alternatives have emerged in recent years.\n\n## Top 5 ITglue Alternatives for MSPs\n\n1. Docsie.ai - Best for knowledge base management\n2. Hudu - Best direct alternative to ITglue\n3. Confluence - Best for large teams and organizations\n4. IT Portal - Best for small teams\n5. DokuWiki - Best free alternative\n\nThese ITglue alternatives cater to the diverse needs of small businesses and enterprises and offer IT service management solutions. Some of them also offer remote monitoring capabilities, conversation platform and comments integration, along with an optimized workflow.\n\nBut that\u2019s not all as ITglue users also deal with:\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_LhlkkZChyPTKTOglF/itglue_users_seek_alternatives_because_c72476d8-711d-bff9-f262-69628e791434.png)\n\nPoor customer support\n\n- High cost for smaller teams\n \n- Lack of documentation tools\n \n\nWe\u2019ve reviewed 15 MSP tools and found the best 5 ITglue alternatives based on those criteria.\n\nHere's our verdict.\n\n![](https://lh7-us.googleusercontent.com/y8Gt1MD0Hyvh2gqO7iW6cgvUoDYRJSrg2Dt2yr76di0sAlEoWrzQkhXT7zuk5Zi-hzwc8tebMsbaF-Y-ASSUfdmnOn6bKY8sZD_D5hxUfYwkhNgapRxOBh6BVOMpojHlA4wJeiEz9t1NhsVbG_xqXCk)\n\n## Buying Guide- Most Imp for MSPs\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_nnYHoaSQE6EziPMGg/four_criteria__most_important_for_msps_acbe4771-4ae6-1601-2ec8-9b632cb364fb.png)\n\nWe've categorised the software based on four criteria most important for MSPs.\n\nEase of Use: reflects how quickly you'll learn to use the app. If it's too difficult to use or takes too long to learn, it will decrease your team's productivity instead of improving it.\n\nCustomer Service: problems are inevitable when connecting a lot of different apps. That\u2019s why the quality of customer service is a deciding factor for many MSPs.\n\nKnowledge Base Features: Can an app handle large knowledge bases? Does it offer editing tools to create functional documents? Can you collaborate across teams and third-party apps? You don\u2019t want to switch software only to find that it limits you in some way.\n\nValue For Money: Will the tool grow with you\u2014or will you have to switch again with scale? A good tool will support you at any level and only introduce features that you need.\n\n### Are low scores always bad?\n\nNot at all.\n\nFor example, a tool with integrated project management will have a higher value score, since you'll find it useful if you aren\u2019t already using a project management app. But if you are, those features only add complexity, which ultimately decreases the value.\n\nSimilarly, having few features might mean that the existing features are of higher quality. That\u2019s the case with specialised tools like Docsie: it can\u2019t manage passwords or devices, but it\u2019s the best knowledge base platform out there.\n\nP.S. Want to build large knowledge bases without having to worry about stability, security, or scale? Sign up for D[ocsie's Startup plan](https://www.docsie.io/pricing/) and create unlimited documentation \u2014 free forever!\n\n## 1. Docsie.ai - Best App For Knowledge Base Management\n\n![](https://lh7-us.googleusercontent.com/KBJr69HeNCohCpeyKp4ffipfCAGtKw2yFFZcm84tbja1ATllKgTCWhbGBRdl_-3V1ivQR7q6vhSYxGa9KMpLpSc-VjmM5ekdDnTxJEvA9RP30Q6exomG8OpOk5lp5_qBZXhxVkGH2FlO_MxSMlPyNds)\n\n### Features & Benefits\n\n[Docsie](https://www.docsie.io/) is the best knowledge base management tools out there.\n\nIt specializes in extensive IT documentation, cross-organizational data curation, and team collaboration. Docsie is very easy to install and can integrate with any tech stack.\n\nTop Docsie Features:\n\n\u25cf Auto-Translate\n\n\u25cf UI Customization\n\n\u25cf Publishing Options\n\n\u25cf Powerful Editing Tools\n\n\u25cf Documentation Analytics\n\n\u25cf Deployment Management\n\n\u25cf Interactive Knowledge Portals\n\n\u25cf Intuitive Organization Structure\n\n\u25cf Internal & External Collaboration\n\nHere's [an example](https://portals.docsie.io/organization_14776/workspace_14776/welcome-to-docsie-red-beta-snead/welcome-to-docsieio/deployment_EmlWqzYM4A1oC5jcF/?doc=/welcome-to-docsieio/) of Docsie's documentation published on the web.\n\nDocsie's building blocks are books and shelves.\n\nShelves are placed on the left side. Opening them will show you a list of books.\n\n![](https://lh7-us.googleusercontent.com/AWeebyHyaQlHzBU2H-UkDdynFNofHzxSupc09DIXNzn5Km0yq4VqZS80kn7R027Laq9fMo2Z1Fp7KmYPJu_5swRT8oitCE81EKpNRqKPV805YJKCi1lc0cx_pRCuCmjOdTdhKWqn9zOHL22eM2aHSg0)\n\nYou can group books into sections, like a real library.\n\nClicking on a book takes you to the editor. Here, you can create articles, and even translate them into different languages automatically. The editor is also where you manage the versions, visibility, and publishing for each article.\n\n![](https://lh7-us.googleusercontent.com/zUxA-hZ1Aah-y3iKMvQXrVQJyrgRcJi3I2rIrdAUxY0-pFbeB-rH4TCwPihXCOTbkHf0MZ2ku10AhTA2cmZcnwwrncwzVYnBMumSPrTmNY5rimY1jKp_kFEp6u0MqHTDgzBlswNNVrIQaMQOL96fH0w)\n\nYou can embed multimedia content in articles, allowing you to create all kinds of documents \u2014 internal SOPs, onboarding guides, and external wikis or help centers. To stay secure, Docsie also offers robust access control.\n\nAs for publishing, you can publish whole shelves orsingle books.\n\n**Cloud Portal**\n\nYou can use Docsie\u2019s cloud to publish your document to the web.\n\n![](https://lh7-us.googleusercontent.com/mIfrNqnvSZsFJlyfUn2-pYHp8b2GOv4Z64j2f4ySUwpEZrI-TC0eWHVCD4eWYpxbrnKgwPijb3DPd33AA7OBK1oGquEwycSOAQbMX-S7Z8SRjgutxVvPnIJJ2q4mMvdT9AchC4YhT9jMRrfJidStSLU)\n\nThis creates a web link that you can share with anyone you want.\n\nMeaning your readers don\u2019t need a Docsie account to access your knowledge bases.\n\n### Website Embed\n\nYou can also embed a Docsie knowledge portal into an existing website.\n\nThat means you can create and curate help centers, guides, blogs, and product documentation, and make them public on your website.\n\nTo find out about the full extent of Docsie features, check out our [Youtube Channel](https://www.youtube.com/channel/UCnQm591jTzvHwb003Y8e1XA/videos). We\u2019ve got a ton of videos explaining how it works. It\u2019s so simple you can figure it out in one afternoon and have it running by the end of the day.\n\n\n### Pricing\n\nThe Docsie \u201cstartup\u201d plan is free.\n\nIt includes all the features you need to create and curate your knowledge base so you can get a good idea of how it works before committing to it. Higher plans have more features as shown below:\n\n![](https://lh7-us.googleusercontent.com/TPoQN4tFdBonDFYlMN_dq34-d3r7LSvdPiN7Wn63fVj-MwlzyFprE8rdsaNW23PtERunsywHHwN8H4ndKbXhFGHv1Qofgad6gJf4abt3JxPmQ9GT_DsVPPpk25uvoI5KleA1LSf2wHBoJTUNH6OM1yk)\n\nIt\u2019s worth mentioning that anyone can see the knowledge bases you create, as long as you make them public. Meaning you don\u2019t need a team account for every user that wants access to the documents.\n\n### Bottom line\n\nDocsie is a documentation specialist.\n\nIf you\u2019re looking to expand your tech stack with a best-in-class knowledge base\u2026 or if you don\u2019t need the complexity of a general MSP software like ITglue\u2026 then Docsie is the best solution.\n\nSick of upgrading plans so your team can access documents? Try out Docsie\u2019s knowledge portals and make your documents available to everyone! S[ign up here](https://app.docsie.io/onboarding/#/account) to get Docsie for free!\n\n## 2. Hudu - Best Direct Alternative To ITglue\n\n![](https://lh7-us.googleusercontent.com/-B5uKBy2wbIFGt4VALzlZ4_YKUD1S-yBwfVZmAK5P1DKixCxU18iv5o-8MVwsdzKmDgX5K7wv5FAEWPSJXo_To5yPYjYv91Nu9gyl1vrpGyaDBvi3HGrWyeq8fGz5kdbW4umW52qYe0QFOjKj_BluZI)\n\n### Features & Benefits\n\n[Hudu](https://www.hudu.com/) is the newcomer on the MSP block that everyone is talking about. It\u2019s a direct competitor to ITglue so it will be right up your alley if you\u2019re an ITglue veteran.\n\n**Top Hudu Features:**\n\n\u25cf Custom assets\n\n\u25cf Expiration tracking\n\n\u25cf Website monitoring\n\n\u25cf Intelligent reporting\n\n\u25cf Knowledge retention\n\n\u25cf Employee accountability\n\n\u25cf It acts as a password vault\n\n\u25cf Secure information sharing\n\n\u25cf Built-in process management\n\nUnlike ITglue, Hudu is self-hosted, so your data security is in your hands instead of a third-party\u2019s.\n\nAnother reason why Hudu took the market by storm is its customer service. Many users report faster response times and better problem-solving than what ITglue offers.\n\n![](https://lh7-us.googleusercontent.com/riN0aS3gmo3Lreu6wCD669X9TU8R01rz7QT8DRW7bCawfm6qaDuwIeMZNP9eXcHMaZhPSiqUNuk8IFmmt_qhkm_be5o1cjk6PnlMzZ-SfC-n4vMrHvQVniokBa6e5IqD3mNAJouh29-9bdQXuarlUlo)\n\nCheck out [this demo](https://www.youtube.com/watch?v=qzkf25_e-2g&ab_channel=Hudu) if you want to get a better feel for Hudu and its features.\n\n### Where Hudu Falls Short\n\nIf you\u2019re switching from ITglue, you should know that Hudu isn\u2019t as feature-rich. Although the dev team has a fast release cycle and is catching up fast. Especially since Hudu listens to customer feedback a lot more than ITglue does.\n\nAnother consideration is the current lack of a hosted service, which is still in development.\n\n### Pricing\n\n[Hudu\u2019s pricing](https://www.hudu.com/pricing.html) is simple.\n\n$31/month for 3 users + $15/user/month for additional users.\n\nIt has a 14-day free trial and no setup fees or contracts. Annual billing plans come with a 10% discount.\n\n### Bottom line\n\nMany unhappy ITglue customers flocked to Hudu since it launched.\n\nIt\u2019s the best option if you\u2019re looking for a cheaper alternative to ITglue but don\u2019t want to compromise on any functionality.\n\nIt\u2019s also worth mentioning that compared to Docsie, both Hudu and ITglue are more expensive, and their knowledge base and documentation features aren\u2019t as advanced.\n\n## 3. Confluence - Best For Large Teams And Organizations\n\n![](https://lh7-us.googleusercontent.com/IIgzOFbfwdSYBqW5_5KEK194nUyPD9DO9mn2oSOqiA-P6Buiar_B7ET75pWSavr4AP8gB6dL9nDVpAJPNpIybKdOdliWjEDjei19bjIe60QI4SdVbUOFUPfDBr0d6NUU4b4Q-m7q6jt7KV85hrKq6zw)\n\n### Features & Benefits\n\n[Confluence](https://www.atlassian.com/software/confluence) is a collaboration tool from Atlassian.\n\nIt allows you to create project plans, schedule tasks, write meeting notes, discuss work, and submit project requirements in a collaborative work environment. It also offers documentation management and the creation of internal wikis. By syncing documents, you can collaborate online for document creation.\n\nTop Confluence Features:\n\n\u25cf Analytics\n\n\u25cf Atlassian integrations\n\n\u25cf Robust customer support\n\n\u25cf Unlimited spaces and pages\n\n\u25cf Team & Project management\n\n\u25cf Internal & External Collaboration\n\n\u25cf Powerful permission management\n\nConfluence is lauded as a stable product and it allows easy integration with agile processes.\n\nHere\u2019s [a tutorial](https://www.youtube.com/watch?v=IZJmdvoXeQs&ab_channel=RCVAcademy) if you\u2019re interested in how Confluence works.\n\n### Where Confluence Falls Short\n\nConfluence is a complex program.\n\nFor new users, the syntax is confusing and it takes a while to learn how to navigate the program. Also, Confluence is the worst on this list in terms of knowledge base management.\n\n### Pricing\n\nConfluence has a generous free version. It includes all of the essential documentation features\u2014including unlimited pages and spaces\u2014for a team of 10 users.\n\nConfluence is also the cheapest paid product on this list. However, it\u2019s worth mentioning that advanced features are only available as paid plugins which can quickly ramp up the cost.\n\n![](https://lh7-us.googleusercontent.com/nAGh9lkA5K9Pp-l8MW7kh-tTz4wwN0FN2LF6vC-xRx5s4eGaSh4zW6aYQ34zb0ce_vL2WZxyRjOJIGW1i_3Xxg71e5qnNO-LMlC5-bIpx6m5kClLuHn78Cxf5-OaUak-Ru0hQ3sZxVrSEvjmIQu9thg)\n\n### Bottom line\n\nConfluence is a no-brainer if you\u2019re already using other Atlassian apps like Jira. It's also the best choice for massive teams since the base product's pricing plans are very scalable.\n\nThe major drawback is the subpar documentation features, which get convoluted if you\u2019re dealing with large knowledge bases.\n\nIf you\u2019re looking for a powerful knowledge base management tool, look into D[ocsie.io](https://www.docsie.io/) and try it free for as long as you like!\n\n## 4. IT Portal - Best For Small Teams\n\n![](https://lh7-us.googleusercontent.com/aIOX2wu2Cx0fqSHg6SjLJGkbBcXiHyQSoeAPsnqDZePBzQmj6Up4TCQ_9-Cp39FDD0mnjErPaZ84fs9YTfbgsD7gSVLEUJS0-c1AqHbWhkKpV48d_dmHbmXDjOk-7HKgoWuaQYH8xB6qwLCV3QMlkYY)\n\n### Features & Benefits\n\n[IT Portal](https://www.it-portal.com/v4/) is a flexible asset management software. You can use it to keep track of knowledge bases, docs, passwords, people, and configurations that can run on their cloud or your own.\n\nCompared to ITglue, IT Portal is more straightforward to use and more customizable. It's responsive, quick, and stable. And all the information is reachable with the browser extension plugin.\n\nNotable IT Portal Features:\n\n\u25cf Mobile App\n\n\u25cf Scoreboard\n\n\u25cf Portal Export\n\n\u25cf Device Import\n\n\u25cf Network Import\n\n\u25cf Integrated File Editors\n\n\u25cf Password Manager & Browser Plugin\n\nIT Portal is known to have better customer support than ITglue: quick to respond and fast to action.\n\nThe integration feature is also nothing to sneeze at. It integrates with various common software like RMM, Office365, ticket management, etc. which further enriches the value of your tech stack.\n\n### Where IT Portal Falls Short\n\nIn terms of features, both products are very similar. But IT Portal's UI is awkward and feels outdated compared to ITglue.\n\n### Pricing\n\nIT Portal is priced per number of users \u2014 the more users, the less per user you have to pay.\n\n![](https://lh7-us.googleusercontent.com/68IdffOwqEnqtVAxL7yPkQKSEY3eRCmXrbOwH574nSRHlGjSD0zki9nrjzjOCZWvyux8ZRDoeM_86EbiToAMJOLCh_-Dx_nCNf5i2-v7BVdnKESz8pgFKvhrNisZeK165A-yFF85CEWoK2lLayGe0sw)\n\nThey also provide on-premise hosting.\n\n![](https://lh7-us.googleusercontent.com/pkT_e1dNPXZZux_hDBrsabtiFeKq70aGnpbyHM5dfMnfL2lHpBKR90EBAZjn38lNBx4edUWQ_unwsUub_TRYUwq9Ygz1lbS1IfkhZ-5zF7ExdN653slCd1tS1cdDrZfFLFFJEiBlKZJwrg1ajwsOaVI)\n\nIf you buy a yearly plan, they offer a 10% discount for up to 9 users and a 20% discount above that.\n\nThey also provide a 30-day money-back guarantee if you want to test it out.\n\n### Bottom line\n\nIT Portal is a cheap alternative to ITglue for small teams, but its costs quickly balloon for larger teams if you aren\u2019t hosting it yourself. It\u2019s a good ITglue alternative if the dated UI doesn\u2019t bother you.\n\nCompared to Hudu: If price is a big factor for you, chose Hudu. Otherwise\u2014if you don\u2019t care about the UI\u2014It comes down to the integrations. We recommend looking at what integrations you want and choosing based on that.\n\n## 5. DokuWiki - Best Free Alternative\n\n![](https://lh7-us.googleusercontent.com/EF3oNfhArZ1xOSR3yOTzcL90kjj_kTgurUjlNb8WQtatcJmzvifYrADZYpuGRzJaNrXCzBxKwLEmk4949ET9_oACELqZ7koCxez51upAIKM_oU3DO0p8oVOEbsEYGkGgfTS25W1KWkjh3c0uYi1ZHwQ)\n\n### Features & Benefits\n\n[DokuWiki](https://www.dokuwiki.org/dokuwiki) is a simple to use and versatile open source wiki software.\n\nIt features a clean and easy-to-read syntax. As the name implies, DokuWiki is made for documentation, manuals, and descriptions. It\u2019s possible to create nicely formatted and easy-to-read documentation with its editing tools.\n\nNotable DokuWiki Features:\n\n\u25cf Backup and integration\n\n\u25cf Built-in access controls\n\n\u25cf Features revision control\n\n\u25cf Authentication connectors\n\n\u25cf Integrates with your website\n\nDokuWiki lets you create your own or community-made plugins to add any feature you like. The many plugins contributed by its community enable a broad range of uses beyond those of a typical wiki.\n\n### Where DokuWiki Falls Short\n\nDokuWiki was released in 2004 and hasn\u2019t been updated since.\n\nBecause of that, it doesn\u2019t look as clean as modern-day apps. It also has security risks that can be mitigated with proper network access configuration.\n\nThe original creators also don\u2019t offer any official customer support, although many organizations offer [officially recognized third-party support services](https://www.dokuwiki.org/faq:support) in DokuWiki\u2019s ecosystem.\n\n### Pricing\n\nDokuWiki is free.\n\n### Bottom line\n\nDokuWiki is a good choice if you\u2019re ok with the older look and don\u2019t have anybudget to spend on other options. Security is a concern though, so it\u2019s smart to upgrade to a paid tool after your business grows.\n\nIf you're looking for a cutting-edge knowledge base tool that offers top-notch security and accessibility, Docsie.io is the perfect collaborative environment. Sign-up for the free version h[ere!](https://www.docsie.io/pricing/)\n\n## Final Verdict: Which ITglue alternative should you choose?\n\nIt\u2019ll be different for every team or MSP, but every product offers a free trial that lets you test what\u2019s best for you risk-free.\n\nBut if you ask us, if you're looking for a:\n\npowerful database management tool that doesn\u2019t work against you: [Docsie.io](https://www.docsie.io/),\n\ncheaper ITglue alternative with better customer support: [Hudu](https://www.hudu.com/),\n\nfree database alternative: [DokuWiki](https://www.dokuwiki.org/dokuwiki).\n\n**Frequently Asked Questions**\n\n**1. Why should you consider switching to alternatives from ITglue?**\n\n**Ans**: Service providers and team members may seek alternatives to ITglue for various reasons, such as poor customer support, high costs for smaller teams, and a lack of specific documentation tools. Exploring alternative solutions for their needs can lead to improved collaboration, workflows, and IT service management.\n\n**2. What criteria were used to review and select the best ITglue alternatives?**\n\n**Ans**: The selection of the best ITglue alternatives was based on four key criteria crucial for Managed Service Providers (MSPs): ease of use, quality of customer service, knowledge base features, and value for money. Each alternative was evaluated against these criteria to ensure it fulfilled the requirements of service providers and team members.\n\n**3. How do these alternatives address common challenges faced by ITglue users?**\n\n**Ans**: Apart from offering features like remote monitoring, conversation platforms, and optimized workflows, the reviewed alternatives address challenges experienced by ITglue users, including poor customer support, high costs for smaller teams, and a lack of documentation tools. The alternatives aim to provide comprehensive solutions to these issues.\n\n**4. Are low scores always considered negative in the buying guide?**\n\n**Ans**: No, low scores in the buying guide do not necessarily indicate a negative aspect. For instance, a tool with integrated project management may receive a higher value score, but it depends on the specific needs of the team. Low scores may simply highlight that certain features are not relevant for a particular use case.\n\n**5. How can users determine which alternative is the best fit for their needs?**\n\n**Ans**: Choosing the best alternative depends on the unique requirements of the team or MSP. The FAQs provide insights into each alternative's strengths, such as Docsie.io's specialization in knowledge base management, Hudu's direct competition with ITglue, Confluence's suitability for large teams, IT Portal's flexibility for small teams, and DokuWiki as a free alternative. Teams are encouraged to explore free trials to test and identify the most suitable option for their specific needs.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_jC5jhtdIGA1uDXSu7/banner_45_c5769eaa-cf8b-917a-a613-40e2f50bfc72.jpg", "summary": "We've categorised the software based on four criteria most important for MSPs.", "publish_date": "January 07, 2023", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Technical Writing"], "status": 1, "path": "/blog/articles/5-itglue-alternatives-affordable-powerful-it-documentation-for-2023", "slug": "5-itglue-alternatives-affordable-powerful-it-documentation-for-2023", "previous": {"link": "../5-itglue-alternatives-affordable-powerful-it-documentation-for-2024", "title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024"}, "next": {"link": "../15-best-practices-when-launching-new-product-documentation", "title": "15 Best Practices When Launching New Product Documentation"}}, {"title": "15 Best Practices When Launching New Product Documentation", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C!", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "One best practice when launching a new product is performing product release preparations. In particular, we want to focus on writing new product documentation to support a product launch. Without it, potential users will not have relevant information to use as a reference point after purchasing your new solution.\n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_MFTgjy9LiaXR1FiQD/362361d2-e4d1-1f33-2ad8-69f778ef7dce15_best_practices_for_documentation.jpg)\n\n\n\nAs part of a wider marketing strategy, product managers and product team members should continue reading to learn about 15 best practices to follow during their next launch. By the end, you will understand how to make these important documents the best they can be!\n\n**What Types of Product Documentation Should I Be Aware Of?**\n\nBefore diving into the list of best practices, let us clarify what types of product documentation exist, and the intended goal for each:\n\n* **Product Requirements Documentation** \u2013 A product requirements document or PRD is a type of internal product documentation used to help businesses meet release criteria. This explains what the final product should accomplish for a user, without specifically defining how or where. Then, development teams and testing teams use a PRD to align the product with business requirements ready for release. PRDs are commonplace with software products, but can be used to adhere to any product roadmap.\n\n* **User Guides and Self Service** \u2013 Product teams will need to create user guides as a soft prerequisite for a successful product launch. As the name suggests, this is documentation to help end-users maximize their productivity when using a new product. Here, all major user-facing functionality should be explained in full, so customers can get the most value. Better yet, share these guides in a self-service external knowledge base so customers can help themselves!\n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_cWXkDOoQWZe4VTtxB/3f77ef88-6b1c-476b-00bf-403bf0fd3f7dimage.png)\n\n\n\n\n\n* **Setup, Installation and Configuration Guides** \u2013 If a product requires setup, installation and configuration, this is another technical product documentation asset you will need to create. The goal is to clearly illustrate these processes from a user perspective, and a developer perspective if applicable. This may span across multiple devices and multiple operating systems if for software documentation; something to bear in mind.\n\n* **Marketing Assets** \u2013 You may not think this is product documentation, but it is! The style and format of marketing assets influences how customers perceive your product, before they start using it. Making a good impression is vital. How are you describing the products new features? What audience is it intended for? How will this improve someone\u2019s work or personal life? Is this what you and the wider company want customers to think?\n\n\n\n\n\nAfter that primer on product docs, next up is the list of best practices:\n\n## 1: Make a Start!\n\nJust starting out with product documentation? Great! Now, don\u2019t hesitate to make a start. Many people want to get product documentation PERFECT; and in pursuit of perfection, they become paralyzed by the task. Get the basic concept for your services on paper, then focus on tidying up ready to impress your customers. Release notes are great at defining the basics, then you can build out from this document.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_Emt4IHPuQCw8QvlWh/de7b651e-3c21-5769-3d3c-98b10afa2861image.png)\n\n## 2: Keep it Simple, Stupid\u2026\n\nAbbreviated as KISS, this is a real design principle that floated around (pun intended) in the US navy in the 60s. The same rule can apply to product documentation. Ask yourself: \u201cHow can you convey the necessary information in a way that all demographics can understand?\u201d\n\nTo apply this to your product vision, we recommend the Flesch-Kincaid readability test. Content grading tools like Grammarly commonly use this system. This gives you a score equivalent to a US high school grade when analyzing written content. Aim for grade 8 or age 13 to 14 as a schooling age to maximize the interpretability of content \u2013 wait, we could\u2019ve said\u2026 how easy it is to understand your writing.\n\n**3: Understand the Target Audience**\n\nSo, you\u2019ve started, and kept it simple. Now, you need to know who you are actually writing for\u2026 As an example, the target audience for software companies will be very different to an automotive manufacturer.\n\nLet\u2019s imagine an educational software company that focuses on simple tools to help young students learn step by step about concepts. The first thought in your head may be, \u201cso, the target audience is children, right?\u201d. Not necessarily... The target audience is the primary decision maker for software packages at a kindergarten or high school \u2013 such as the IT department and internal stakeholders in charge of procurement. A secondary audience would be the young students, who may see the education software in the wild and advocate for its use in their school.\n\n**4: Focus on the Value, Rather Than a Story**\n\nWhile everyone loves a good story, customers want to know what value your product will offer. Will it simplify a task or workflow? Is your product available offline, versus competitors who are online only? Does your product do the thing faster than other competing products?\n\nThese examples constitute unique selling points (USP) for a particular offering. Focusing on and highlighting USPs will tempt prospective customers, and help them understand what you have that others don\u2019t to increase market share. You can define USPs by performing a competitive analysis against competitors in your industry. \n\n**5: Leverage Formatting to Categorize Information**\n\nDocumentation should not be a big block of text. This is difficult to scan through and navigate for end users. Instead, use headings and other formatting options to break up the text.\n\nH1 headings are the first thing people see when clicking on a page. H2 and H3 act as sub headings for topics covered on the page. You can use bullet points or numbered lists to group content together for easy reading, and even become eligible for Rich Snippets to improve SEO and SERPS visibility. If you have Markdown knowledge, an online markdown editor like Docsie offers numerous formatting options to make your product documents stand out!\n\n**6: Keep Your Documentation in a Central Location**\n\nThere\u2019s nothing worse than releasing technical documentation, and then realising how complicated it will be to monitor and manage long term. What if documentation needs an update? Where is the original document, and how can we release new versions of the page? How about translating this content into other languages?\n\nFor this best practice, we have to mention Docsie! Online knowledge base software allows you to store documents in a single centralized cloud location. From here, employees and contractors can collaborate on content to expedite completion ready for launch. Docsie offers version control management when you need to update knowledge, and language management for global content localization. If you wanted to automate global content creation, we also have a nifty ghost AI language translation bot that accurately translates for you in the background!\n\n**7: A Picture Speaks a Thousand Words**\n\nWhile writing a long-winded explanation on how to do the thing will work, it\u2019s not an effective way of teaching end users. Instead, show them with pictures, or even moving pictures!\n\nTry creating an accompanying video tutorial for each product document. That way, those who prefer reading can scan through the text, while visual learners can opt for the video. Similarly, GIFs and images can help users see what you are referring to, especially within a software user interface (UI). Accommodating for a range of learning styles will help you help a wider range of users, meaning more potential for your product.\n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_X78cQgHAcdaqo3Jyo/6fd3a530-7742-61d2-28d7-a05b231ad08aimage.png)\n\n\n\n\n\n**8: Learning vs Goals vs Understanding vs Information**\n\nWhat is the intent for the document? User intent is critical with online product documentation, and helps you align your content to sections of the user journey.\n\n1. **Learning** \u2013 If a person has never seen a thing before, learning content helps them understand the basic principles.\n\n2. **Goals** \u2013 This type of content should help users reach a goal, such as \u2018How to Export a PDF File From Docsie\u2019. By the end, the user will have achieved the goal: exporting a PDF.\n\n3. **Understanding** \u2013 Also referred to as research, this is for customers who already have working knowledge on a subject, but want to understand in more depth.\n\n4. **Information** \u2013 The subject has a question, and wants a specific answer. This could be as simple as the real time weather in a specific location, or a video on \u2018how to build a tree house.\u2019\n\n**9: Make it Searchable**\n\nBefore you make this documentation public, can your users search for keywords within the text?\n\nIf not, we recommend finding a documentation platform that supports this. The number one deterrent for users is not being able to quickly find information. This leads to frustration, additional customer support team workloads if they cannot find the info, and a negative overall customer experience (CX). Oh, Docsie does support global search if you were wondering!\n\n**10: Preparing to Gather Actionable Feedback**\n\nDocumentation writers will be aware of the fact that the initial version of the content is bound to change down the line. Until the public sees the documentation, your writers can only bounce ideas and feedback off one another.\n\nOnce your documentation is published, we believe it is essential to have feedback collection in place. That way, your writers can turn any content-related negatives into positives by listening to real customers and end users. No need to look elsewhere, you can take advantage of feedback collection in Docsie!\n\n\n\n\n\n**11: Link to a Page When Mentioning a Topic**\n\nThis best practice leans into SEO and web page navigational structures.\n\nWhen you mention a keyword, do you link to it? When you reference other topics, users may not yet understand the other topic in the context of the current page. You should link to any mentioned topics that have documentation, as this allows readers to quickly reference sub-topics while learning about a main topic.\n\n**12: Clarity, Not Ambiguity**\n\nClarity beats ambiguity when writing product documentation. You can use plain English to avoid ambiguity, which basically means avoiding jargon and technical language unless absolutely necessary. If you do use jargon, be sure to write a simplified definition immediately after for layperson readers.\n\n\u201cIf you are having issues with comprehending information in this documentation, please ask for additional details on how to overcome this comprehension difficulty from our customer support representative.\u201d\n\n\u201cIf the content displayed is hard to understand, you can ask customer support for help.\u201d\n\nWhich do you prefer?\n\n**13: Create Templates to Make Documents Faster**\n\nWith a new product launching, expediting the documentation creation process is a priority. You can do this using templates.\n\nTemplates define a reusable structure for pages, helping writers create content faster and with more consistency. You can also create multiple templates for different content styles. Docsie offers a range of prebuilt templates for you to use, alongside custom template support.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_XHb1mp79YNE6NhBnc/8360d509-3e77-0eb6-3619-f35308b33946image.png)\n\n**14: Establish a Tone of Voice and Style Guide for Writers**\n\nHow much free reign do your writers have?\n\nReigning writers in is important, as this can lead to inconsistency in final drafts of product documentation. You can do this with Tone of Voice (ToV) guidelines, and content writing style guides.\n\n* **Tone of Voice** \u2013 It\u2019s not what you said\u2026 it\u2019s the way you said it. Do you want writers to be formal and proper, or more casual? Is humor allowed, or are the topics more serious? Is your content more conversational and passionate, or do you just want cold-hard facts?\n\n* **Style Guidelines** \u2013 This document may explain the company mission statement, and how writers can follow a set style when writing and formatting pages. Included here could be user personas to target, SEO principles like meta descriptions, and citation or referencing requirements (Chicago, AP Style etc).\n\n**15: Publish Your Documentation Using a Powerful Knowledge Base Platform**\n\nIf your written content is fuel, what vehicle are you using to drive the message home?\n\nA powerful knowledge base platform is essential for deploying quality product documentation. If documents become unavailable, or pages are slow to load, all the effort spent creating these documents will go to waste.\n\nYou need the ability to import existing documents, collaborate on content with internal teams, create and edit new documents, embed dynamic rich content, and publish to a knowledge site. Version control is also critical for long term documentation updates, alongside language management and auto translation for global content localization. \n\n\n\n![](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_AQjjiMz02RUxwJ6Yh/f523c296-d7ed-b928-222d-f514ebeb559dimage.png)\n\n\n\nYou guessed it! All of these features are available in Docsie. Take these features for a spin, try our [Free Forever](https://www.docsie.io) plan to get started!\n\n", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_Eaf0xsgp4QfJLQPUN/file_MFTgjy9LiaXR1FiQD/362361d2-e4d1-1f33-2ad8-69f778ef7dce15_best_practices_for_documentation.jpg", "summary": "As part of a wider marketing strategy, product managers and product team members should continue reading to learn about 15 best practices to follow during their next launch. By the end, you will understand how to make these important documents the best they can be!", "publish_date": "June 08, 2022", "categories": ["Product Documentation", "AI", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing"], "status": 1, "path": "/blog/articles/15-best-practices-when-launching-new-product-documentation", "slug": "15-best-practices-when-launching-new-product-documentation", "previous": {"link": "../what-style-of-documentation-should-product-managers-use-in-order-to-communicate-the-appropriate-message", "title": "What style of documentation should product managers use in order to communicate the appropriate message?"}, "next": {"link": "../5-itglue-alternatives-affordable-powerful-it-documentation-for-2024", "title": "5 ITglue Alternatives: Affordable & Powerful IT Documentation for 2024"}}, {"title": "What style of documentation should product managers use in order to communicate the appropriate message?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "*Documentation is one of the most crucial and underappreciated components of any open-source project, and it should not be taken lightly.*\n\nGenerally speaking, most open source projects do not get adequate attention simply because their authors are not really interested in, are incapable of, or do not have the time to create an effective documentation environment for their API and product documentation.\n\nAlthough your application may be excellent, if the documentation is inadequate, consumers will not be able to benefit from its usage.\n\nHowever, even if they have no option but to utilize it for whatever reason, they will not be able to do it successfully or in the manner in which you would like them to.\n\nUnderstanding how to produce excellent documentation takes a significant amount of work, as does periodically reviewing other documentation projects. But take my word for it \u2014 as someone who has created a plethora of documentation for Docsie \u2013 if you are building code that will be used by someone other than yourself, and particularly if those people are your customers, your product should be well documented, formatted and dynamically presented.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_1Og3QffsTgFL8pV68/0aa542c6-d2ff-4d6e-42aa-932d7f3665eeschool_supplies_ga298c5a8e_1280_min_(1).jpg)\n\n## When it comes to tutorials, how-to\u2019s, explanations, and references, what is the difference?\n\nMany people mistakenly believe that the four phrases refer to the same item. They do, however, express a variety of diverse meanings. These different types of documentations are quite essential and have some key differences:\n\n**Tutorials Documentation:** These types of documentation are information-based documentation oriented for training.\n\n**How-To Guides/User Guides Documentation: **User guides documentations express how to solve specific problems through a series of steps in order to achieve a specific objective.\n\n**Explanation Documentation: **These are article-type documentation that is designed to help the user/reader gain a deeper understanding of a product through various explanations and background context.\n\n**Reference Notes Documentation:** This documentation is designed to inform the user of the description of various new feature updates and uses. This type of documentation can be very \u2018raw\u2019 in the form of developer documentation however, they can also be translated into more user-friendly release notes which can be easily understood by the end-user.\n\n## Reasons for producing high-quality documentation\n\nBefore proceeding, it is crucial to comprehend why competent documentation writing is a very important yet underappreciated need in today's society. The availability of extensive and well-written documentation is one of the most important criteria in achieving widespread adoption, particularly in open source projects where practically every action is available to the public and where such activities play a crucial role in the project's success.\n\nLet's have a look at the most important reasons for writing effective documentation.\n\n### It allows you to create a better onboarding experience for your customers.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_kSeCio30GIM0RDS3J/2259983f-291d-fe8e-3cdd-6db630023e96ecommerce_g99f922364_1920_min_(1).jpg)\n\nWhen you provide adequate documentation on your product to your customers, you will assist them by making them feel more comfortable with your product, and protected by its specific guidelines. You must do the following in order for this to occur:\n\n1. Ensure that your product documentation is visible and easily accessible, either through in-app links or under a searchable documentation platform.\n\n2. Ensure that they are well written and assist the customer in finding their answer quickly and easily\n\nOne piece of advice is to write your documentation just once, and it will be digested again and over again when new clients are brought aboard by your company.\n\n### As a consequence, there are fewer support inquiries.\n\nCustomers who read and understand your documentation are more likely to purchase your goods. When clients are unable to figure anything out, it may be quite aggravating, and they may begin to blame your product instead.\n\nSome customers may instantly contact or email the support staff if they encounter a snag; but, if the documentation is attractive, easily accessible, and intelligible, they will be able to resolve their own issues without the need to consult you, which will, in turn, make them feel more empowered.\n\n### It helps you to support your own team.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_oqXlcrJlQmjhGonqx/9f439b91-9f8f-343e-67c2-0291ec0da5f8teamwork_g8ce998b1c_1920_min_(1).jpg)\n\nA robust knowledge base may also be used to help your own team members. So your internal team should be informed about new features, planned roadmaps, API documentation, and everything else that is necessary to keep everyone on the same page.\n\n### Step-by-step instructions on how to write effective documentation\n\nWriting the substance of the document and arranging this activity are two entirely distinct tasks from determining what tone to use and how to ensure that your documentation is understandable. As stated by [O\u2019Reilly, there are 8 rules of excellent documentation](https://www.oreilly.com/content/the-eight-rules-of-good-documentation/): \n\n1. **Create documentation that is inviting to the reader.**\n\n2. **Produce thorough documentation that covers all areas of the project.**\n\n3. **Produce skimmable material that is easy to understand.**\n\n4. **Create documentation that demonstrates how to utilize the product via case studies.**\n\n5. **Write documentation that contains repetition where it is necessary.**\n\n6. **Write documentation that is up to date**\n\n7. **Write documentation that is simple to contribute to**\n\n8. **Write documentation that is simple to discover and understand**\n\nThose elements are mostly concerned with the content. Following that, we'll go into the \"how\" of structuring this information in six steps:\n\n### Make a decision on what you should record.\n\nTake some time to consider what sort of documentation you will be producing before starting: is it a tutorial, a reference document, an instruction manual, or an explanation?\n\nTake note that the nature of your product will have a direct impact on the sort of documentation you will be responsible for creating.\n\n### Create a framework.\n\nBuild a foundation for your documentation first. This may be something very tiny at the start, and it can comprise just a few groups, but over time, the whole platform on which you are constructing will begin to grow in size and complexity. You should review your organizational structure on a regular basis.\n\nKeep in mind that you are the instructor, and you are ultimately accountable for how your pupils learn in your class. They will be directed by your directions; thus, the more time you spend on structure, the more successful your pupils will be in their endeavors.\n\n### Always take advantage of sound multimedia techniques.\n\nMake sure you make use of videos, drawings, and varied styles and plug them directly into your documentation. [Docsie ](https://www.docsie.io/)allows embedding any of these within our platform to make this process easier.\n\nNot only will they assist consumers in better understanding the information you express, but they will also give a fantastic Search Engine Optimization which will lead to a larger number of high-quality leads as a result of your dynamic documentation.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_Tp5KRnREeB4BWVdBn/679dc5ee-07ce-4579-b1e1-39f8afa64dceSnag_73f0470f.png)\n\n### Make certain that it is searchable.\n\nThere are differences in the search capabilities of different knowledgebase platforms \u2014 some of them only offer basic search with no ability to drill down into segmentations (which is technically fine if you don't have thousands of files), while others offer query options that allow you to search not only in documents but also in usernames.\n\nHowever, there is one thing that is critical: you should be utilizing a tool that allows you to search quickly. A search feature included within the app makes it simple to search for files and get a preview of them without leaving the app.\n\nDocsie allows you to have dynamically searchable navigation for easily accessible information.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_L7xg4HA5BNd0rtjwk/58557bb6-ba77-792a-20e8-9f14fd2b2d16Snag_73f6a2a0.png)\n\n### Constantly strive to improve and update\n\nCreating and using documents is difficult because they are quickly forgotten by the individuals who generated or profited from them. Documents also face a number of challenges along their journey.\n\nAs time passes, the folder structure takes on the appearance of a cemetery, as older documentation tends to remain at a lower position on the monitor's screen.\n\nSo be sure to go back through your old documentation and make improvements, as well as encourage your colleagues to do the same from time to time. Docsie allows you to create updates through our advanced versioning system which is simple and easy to do.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_ICAmxGtiRnaADNias/228e6de7-cf2c-4104-ac68-5b9d5909d572Snag_73f34a8b.png)\n\n## Final thoughts:\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_FcM2MxTAr0FVwDFKD/3688a2ad-947a-c45a-e49d-7ec08160b1a7tingey_injury_law_firm_9SKhDFnw4c4_unsplash_min_(1).jpg)\n\nDo you want to know more about how to write effective documentation? For software documentation professionals, there are a ton of blogs and information to be found [here](https://www.docsie.io/blog/).\n\n\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_IDYTWOaZCuq9mWwra/file_1Og3QffsTgFL8pV68/0aa542c6-d2ff-4d6e-42aa-932d7f3665eeschool_supplies_ga298c5a8e_1280_min_(1).jpg", "summary": "Documentation is one of the most crucial and underappreciated components of any open-source project, and it should not be taken lightly.", "publish_date": "December 17, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/what-style-of-documentation-should-product-managers-use-in-order-to-communicate-the-appropriate-message", "slug": "what-style-of-documentation-should-product-managers-use-in-order-to-communicate-the-appropriate-message", "previous": {"link": "../crucial-documentation-that-product-managers-need-to-have", "title": "Crucial documentation that product managers need to have!"}, "next": {"link": "../15-best-practices-when-launching-new-product-documentation", "title": "15 Best Practices When Launching New Product Documentation"}}, {"title": "Crucial documentation that product managers need to have!", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Being the best product manager you can be is no easy task, and there are numerous disciplines you must concentrate on; whether it's being creative, being technically minded, understanding your customer, or having the mindset that can assist in bringing a product to life, there are numerous disciplines you must concentrate on.\n\nUnderstanding the significance of your documentation and having full control of how the documentation at each step of the process may be handled will, nevertheless, be one of the most important factors in determining your success. With this in mind, we'll be looking at eight different sorts of documents that you should be paying attention to today.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_TW7xFF3ucs3XCi5rY/file_vN9YuYjwCFqqYv7sZ/c8cc5da1-cc99-56e7-2e9a-66c5ec3e0738firmbee_com_gcsNOsPEXfs_unsplash_(1)_min.jpg)\n\n### Documentation of the Product Strategy\n\neveryone involved understands what they're getting into and what their ultimate objectives are. With these clearly stated, you will be able to guarantee that everyone is on the same page, that all teams and departments are working towards the same goals, and that all departments are prioritizing the same things.\n\n### Description of the product specification documentation\n\nBecause it consolidates all of the information about your app, product, or service into one location, this kind of documentation is critical to success. In this section, you may concentrate on anything, including actual product specifics, feature lists, aesthetic and marketing materials, as well as sales and branding tactics.\n\nOf course, the contents of each of these papers and the priorities may vary based on the sort of product you are developing, but clearly articulating your objectives can aid in bringing everyone together and in getting things organized.\n\n### Documentation of the Competitive Analysis\n\nWhen it comes to your company's success, being one step ahead of your competitors in terms of knowing how their goods and services function is very essential. This is particularly true when it comes to recognizing strengths and weaknesses and acting on them.\n\nIn order to be more successful, you must not only analyze the firm but also have a deep understanding of its operations and operations procedures, as well as what it is doing.\n\n### Documents of Metrics\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_TW7xFF3ucs3XCi5rY/file_IlAjgRwtpwBDVKehx/1176f518-721f-89e5-5db5-cbc46719944dstephen_dawson_qwtCeJ5cLYs_unsplash_min.jpg)\n\n\"How much are you spending?\"\n\nThe answers to these questions are very significant when it comes to determining the direction your project is moving in, determining your priorities, and determining what actions you must do in order to reach your objectives.\n\n**Documentation for Prototyping**\n\nIt is inevitable that you will reach a point in your product development project when you will be testing the designs of your ideas and determining which strategy would work best moving ahead. It's likely that you'll also be producing some kind of prototype in order to determine how successful the whole project will be in the long run, as well.\n\nThrough the documentation of the whole process, you'll be able to identify and address major areas of concern, as well as audit your process in order to improve and optimize your approach in order to get better outcomes today and in future projects.\n\n**Documentation for Prototyping**\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_TW7xFF3ucs3XCi5rY/file_JFsuAcNI4wR6HEBDj/455a8b62-6afd-93ac-a208-edfb8df458adsigmund__dJCBtdUu74_unsplash_min.jpg)\n\nIf you are involved in a product development project, it is unavoidable that you will reach a moment when you will be testing the designs of your ideas and choosing which method would perform best going forward. As part of your project, it's probable that you'll be creating some kind of prototype in order to establish how successful the whole endeavor will be in the long run.\n\nYou will be able to identify and resolve important areas of concern as a result of the documenting of the whole process. You will also be able to audit your process in order to enhance and optimize your approach in order to get better results now and in future projects.\n\n### Documentation for User Guides and Manuals\n\nThere\u2019s a lot of material that you\u2019ll need to think about creating while your product is being created for when it\u2019s finally released to the public and/or your customers to create the best experience possible. Here are a few examples of this kind of documentation:\n\n**\u2022 Internet-based resources: such as knowledge bases, and help guides**\n\n**\u2022 Frequently Asked Questions**\n\n**\u2022 Instruction manuals for products**\n\n**\u2022 Internal policies and procedures for your company's usage**\n\nHere's everything you'll need to think about when it comes to generating documentation for end-users as well as for your workers. In the event that a client contacts your company about a problem with their product, you'll need to ensure that your personnel are trained on how to resolve the issue in the fastest and most efficient way.\n\n### Documentation of the User Stories\n\nWhen designing a product, it's critical to understand the types of clients and end-users with whom you'll be collaborating, as well as how your product will touch their lives and benefit them in a good manner, before moving further.\n\n### Documentation for road mapping and projections\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_TW7xFF3ucs3XCi5rY/file_T16bjL6bQTUr7TVXC/719e3d22-1b8a-62db-10bc-142c5c0a2201alvaro_reyes_qWwpHwip31M_unsplash_min.jpg)\n\nBy road mapping the project, you'll be able to clearly specify what type of timeframe your project is intended to last for, as well as establish critical milestones with target completion dates to strive for in order to achieve your objectives. This is an excellent document to utilize since it will allow you to ensure that everything is on track, as well as to identify and solve important problem areas before they become a source of concern or worry for anybody.\n\n### Final thoughts\n\nAs you can see, there are a plethora of different types of documentation that you'll need to consider and prioritize when working on a product as a product manager. Overall, the more organized and in control, you can be during the process, the better your ultimate outcome will be. Docsie has a robust feature set of tools to help you accomplish any task to create uplifting and promising documentation for your clients, stakeholders, and associates. [Try Docsie now for free and take a hands-on tour of our platform.](https://www.docsie.io/)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_TW7xFF3ucs3XCi5rY/file_vN9YuYjwCFqqYv7sZ/c8cc5da1-cc99-56e7-2e9a-66c5ec3e0738firmbee_com_gcsNOsPEXfs_unsplash_(1)_min.jpg", "summary": "Understanding the significance of your documentation and having full control of how the documentation at each step of the process may be handled will, nevertheless, be one of the most important factors in determining your success. ", "publish_date": "December 17, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Product Documentation Tutorials", "Importance Of Documentation"], "status": 1, "path": "/blog/articles/crucial-documentation-that-product-managers-need-to-have", "slug": "crucial-documentation-that-product-managers-need-to-have", "previous": {"link": "../a-product-one-pager-document-that-people-will-actually-read-a-step-by-step-guide", "title": "A Product One-Pager Document That People Will Actually Read: A Step-by-Step Guide"}, "next": {"link": "../what-style-of-documentation-should-product-managers-use-in-order-to-communicate-the-appropriate-message", "title": "What style of documentation should product managers use in order to communicate the appropriate message?"}}, {"title": "A Product One-Pager Document That People Will Actually Read: A Step-by-Step Guide", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "In order to understand how to create a product one-pager that people will really read, it's vital to first understand what it is intended to do. The product one-pager is a stage that occurs between the conception of an idea and the creation of full project blueprints. Despite its briefness, it is far from being a scribbled-on-the-paper thinking experiment. It is a well-researched document that sets the tone for a product or important feature early in the product's lifetime by establishing expectations.\n\nOne-page product descriptions that are captivating may help to develop support and momentum for the campaign. It may serve as a reference point even after the focus has switched to development, user experience, and quality assurance. It may also put a stop to a fresh endeavor.\n\nSo, what is it about a one-pager that makes it so special? Let's start with a discussion of why you would need one of them in the first place.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_PxyDYGHjeyG9ksVIF/file_ysSFwqghldoCqMbsM/d1045970-c6ae-4605-3ba2-379bb5ab92d0scott_graham_5fNmWej4tAA_unsplash_min.jpg)\n\n## Three Arguments for Writing a Product One-Pager\n\nWhy has this specific analog relic remained relevant and valuable in an age where so many papers have been replaced by collaborative digital means for communication, as opposed to earlier generations?\n\nThe task of establishing a shared understanding of fundamental facts and ideas has gotten increasingly difficult in recent years. A well-constructed product one-pager documentation may bridge gaps and develop support by setting the stage for stakeholders and providing them with information.\n\nThis one-pager can be totally digitally created and formatted in order to email to others and even converted into a PDF with Docsie, but why is this one-pager so important for product managers?\n\n### 1. Raise awareness and support for a certain issue.\n\nA product one-pager argues for the importance of a new initiative and why the company should support it. It highlights the fundamental goals of the projects and discusses how their success will benefit the company as a whole if they are successful.\n\nTo inspire confidence in the decision-maker, it gives information regarding the opportunity and competitive situation. By putting out the essentials, there is enough knowledge and mutual comprehension to go ahead in a productive manner.\n\n### 2. Define the scope of the project.\n\nMany stakeholders are apprehensive about embarking on a new endeavor without fully understanding what it involves. A one-pager outlines what is included in the initiatives, as well as what is not included, which is critical information.\n\nDecision-makers get more confidence in what they're supporting when these important aspects are clearly articulated. It serves as a constant reference point throughout the project's lifespan, defining criteria for what should be included and excluded.\n\n### 3. Specify what constitutes success.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_PxyDYGHjeyG9ksVIF/file_8hDe3tTqc6q5HqOPI/267bf70a-1fd4-4a56-f7a1-8164c10c9d48zac_durant__6HzPU9Hyfg_unsplash_min.jpg)\n\nA product one-pager outlines the \"why\" of a specific effort and what the company should anticipate as a consequence of the initiative from the outset of the process.\n\nAs at this point, there are no specific measurements or milestones to work towards. There should be sufficient clarity to allow the implementation team to determine whether or not they are on the correct track. In addition, stakeholders utilize the one-pager to keep up with the progress of the application.\n\n## Key Characteristics of a Product One-Pager that Stand Out from the Competition\n\nThat which distinguishes a fantastic one-pager from another is its design. Here are five things to bear in mind while writing one of these critical product briefings for your company's product. These are essential to know.\n\n### Conciseness\n\nBy definition, a one-pager is already very condensed and concise. These are masterclasses in succinctness, and they stand out as motivators for stakeholders. In certain cases, even a single page of paper might seem like an uphill battle to get through because it is too thick and overloaded with information.\n\nExecutives are juggling a lot of responsibilities. They want information that is presented in bite-sized, value-packed bits so that they can analyze, make a choice, and then go on with their lives.\n\nPlease be considerate of their time. Keep in mind that your project is only one of several ideas that they are considering.\n\n### Make certain that all of the bases are covered.\n\nDespite the fact that it must be concise and to the point, your product one-pager documentation must not have any obvious flaws or key unsolved loopholes. It should always have the following components:\n\n### Goal\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_PxyDYGHjeyG9ksVIF/file_xZpI8I6nIRoWUOFWR/02af5a28-7f5c-682d-8bcc-f3734f9f940aafif_kusuma_RjqCk9MqhNg_unsplash_min.jpg)\n\nWhat is the motivation behind your proposal? What is it that you aim to accomplish? It should be noted that this is distinct from product or business objectives and is particular to the \"why\" of this project.\n\n### What is the definition of success?\n\nWhat are the conditions that must be met in order for this venture to be considered a success if we achieve this (and do it well)?\n\n* **Backstory: **This should include answers to some supporting \"why\" questions, such as why there is a need or opportunity, why now is the best moment to begin, and why your company/product is well-positioned to be successful.\n\n* **Items that are a 'must-have': **While this should not be a comprehensive list of requirements, it should include those that are absolutely necessary in version 1.0 in order for this effort to fulfill the aim and meet the success criteria previously established. This will also assist stakeholders in gaining a better understanding of the magnitude of the project's potential scope.\n\n* **Items that are not covered under the scope of the project: **While this does not have to be a thorough list, it is here that you may express the needs for this phase of the project (or at all). Limit this to criteria that are connected to the scope and that stakeholders could expect to be included. For example, being able to import data or supporting a certain platform are both desirable. It should draw attention to locations where scope creep might become a problem in the future.\n\n* **Competition: **What steps are being taken to resolve this issue now? What strategies are existing rivals doing to cope with this problem? What obstacles must be overcome in order to get a sufficient proportion of the market? Are there any other technologies or techniques that others have thought about or attempted in the past? What is the current market share of your company? Providing answers to these questions demonstrate that you have done your study and helps to define the terrain.\n\n* **Timing factors that are critical: **While it is early to develop a project plan or timetable for this new venture, there may be a critical reason to complete it by a certain date. A major industry event, a contractual deadline for a client, a seasonal window of opportunity, or even the necessity to replace a failing internal system are just a few examples. Stakeholders must be informed if there is a sense of urgency or if there are any specific time limits to bear in mind.\n\n\n\nAll of this information can be filled out and done on [Docsie](https://www.docsie.io/). By doing this you can export your files into a PDF format, or email the documentation with our online cloud link. It all can be password protected so that outsiders won't be able to access this information who are outside this project.\n\n### The emphasis is on the impact.\n\n**Due to the fact that product one-pagers are not product specifications, you do not need to provide a long list of needs.** The goal here is to get support for the effort as far as possible. It is more important to understand why this is a good thing for the company as opposed to how it will operate or what it would look like.\n\nMaintain your emphasis on strategy alignment and how a successful implementation may impact the key metrics that matter to the company's performance. If there is no overlap with the organization's areas of emphasis, it is hard to justify the expenditure of the necessary resources.\n\nIt may also provide insight into what the business stands to lose if they do not proceed with the project. For example, falling behind rivals, losing critical clients, or being hamstrung by technological debt are all possible outcomes of not partaking in a particular opportunity the product holds. There's nothing worse than realizing too late that you've lost out on a giant opportunity and there's nothing you can do to make it right. \n\n### Well research cases\n\nThe product one-pager, on the other hand, does not provide much space for explanation. Every assertion, assumption, and forecast is based on facts and data that can be verified. If this supporting information is not included in the one-pager, the hypotheses and outcomes addressed will still be based on reasonable assumptions. They should be able to withstand any obstacles that may arise in the future.\n\nEqually crucial, the project suggested in the product one-pager must have realistic and sensible expectations for its objectives. Product team members should be able to stand by the outcomes of the project from the beginning to the end of its lifecycle. Those objectives may not be as high or as wide as the previous ones. Setting expectations, on the other hand, will yield benefits in terms of both the project's success and your personal credibility.\n\n### The Art of Storytelling\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_PxyDYGHjeyG9ksVIF/file_itHAB8wKJWNIx2JOw/5f957e51-ed6f-7752-fb9c-c49654ac1e9cnong_v_9pw4TKvT3po_unsplash.jpg)\n\nA complicated tale cannot be told on a single page because of the limited space available. A one-pager that is intriguing must communicate an inspirational narrative. They all follow a similar plotline, albeit the nuances and details might differ greatly.\n\nIn a nutshell, you establish the scene by stating the existing condition of affairs. Following that, you do consumer research to establish a market demand. Following that, you should provide a short summary of the recommended solution or technique to fulfill this requirement.\n\nThen you explain why this solution will meet the need and how it fits into the wider competitive environment. Finish your story by describing the ramifications of a successful implementation and deployment in terms of effect. The organization has placed a high priority on promoting the product or business strategy, as well as on influencing any key performance indicators or other measures. However, these bite-sized business cases do serve to establish the tone for the project's future.\n\n## Creating a Solid One-Pager for Future Achievement\n\nIn any given year, you may only have a few opportunities to drive a major new project forward. When the opportunity presents itself, it is well worth the time and effort to boil everything down into a crystal clear one-pager for all stakeholders to understand. \n\nIf you have a new project and you are interested in creating an amazing one-pager that will leave a lasting impression we suggest that you try to use Docsie. Docsie will allow you to create stylish one-pagers which you can email to all of the stakeholders, they can peruse it in thier spare time and even print it at their convenience. Then when you are ready to launch your project, you can use [Docsie ](https://www.docsie.io/)for all of your other documentation needs! \n\nProduct managers have a strong need for various documentations. To learn more please check out my previously written blogs, I started some of the most important documentation that product managers need to have completed in order to initiate successful projects and release top-notch products.\n\n", "header_image": "https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_PxyDYGHjeyG9ksVIF/file_ysSFwqghldoCqMbsM/d1045970-c6ae-4605-3ba2-379bb5ab92d0scott_graham_5fNmWej4tAA_unsplash_min.jpg", "summary": "ne-page product descriptions that are captivating may help to develop support and momentum for the campaign.", "publish_date": "December 17, 2021", "categories": ["Product Documentation", "Product Management", "Best Practices", "Product Documentation Tutorials", "Product Manager"], "status": 1, "path": "/blog/articles/a-product-one-pager-document-that-people-will-actually-read-a-step-by-step-guide", "slug": "a-product-one-pager-document-that-people-will-actually-read-a-step-by-step-guide", "previous": {"link": "../10-important-documentations-product-managers-should-make", "title": "10 Important Documentations Product Managers Should Make"}, "next": {"link": "../crucial-documentation-that-product-managers-need-to-have", "title": "Crucial documentation that product managers need to have!"}}, {"title": "10 Important Documentations Product Managers Should Make", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Written communication is, without a doubt, a more cohesive method of exchanging information about a software product that every team member should be familiar with. This is the reason why product managers devote a significant amount of their time to updating documentation for any job involving software.\n\nUnderstanding that producing various documentation for numerous procedures helps to keep the whole development process structured, preventing unforeseen difficulties caused by miscommunications, is widely accepted in all industries.\n\nLet's take a look at some of the benefits of documentation for product managers to get a better understanding of how important it really is.\n\n## What is the importance of documentation for product managers?\n\n![Importance of documentation for product managers](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_XYQ5ntfsPFkJhvxSM/boo_tt3aeZp07xsCA9YkY/ddbbfc33-4cf1-a58f-090a-6b645b5f4034firmbee_com_gcsNOsPEXfs_unsplash.jpg)\n\n\n### To Develop a Precise Product Vision\n\nDocumentation assists product managers in identifying the answers to all of the \"whys\" that arise in initiatives that revolve around the core product or service. Writing everything down helps product managers in making critical choices and receiving answers to queries such as who is the product created for, and why does the app or product needs to be developed from the beginning. This prevents any possibility of misunderstandings or blunders.\n\n### A Significant Assist in the Planning Process\n\nYou can't just assume that your product is the greatest answer to the outlying problem; you have to have a strategy for it to be the best solution. Now, before anything else, preparation is essential. By clearly and concisely documenting their vision via the creation of stories, sprints, and objectives, managers enable the whole development team to produce software that is aligned with the demands of the consumers they serve.\n\n### Supports Execution on Time\n\nIf plans are not carried out on time and in the proper way, they are rendered ineffective. To transform an app concept into a genuine and well-functioning application, a product manager employs documentation and written communication with designers, developers, and other stakeholders to push them in the right direction and execute the well-articulated plans that have been developed.\n\n### Teams are held responsible\n\nBy maintaining complete documentation of all work associated with a given product, product managers may access a wealth of information about what team members are doing and hold them accountable for their part of the duties. Keeping detailed records of everything helps to keep things simple and straightforward.\n\n### Customers' Needs Are Met\n\nProduct managers may readily access what features should be included in the application and what tasks each feature must fulfill by documenting everything from the app concept to the planning stage. Later on, they may communicate this evaluation to the team in a precise and understandable manner, ensuring that the final product is exactly what consumers want.\n\n\n\n**Creating documentation is a key aspect of product management. The following is a list of 10 key documentations that product managers work with in order to maximize the productivity of their team and projects.**\n\n\n\n1. Documentation pertaining to competitive analysis\n\n2. Documentation Outlining the Product Strategy and Vision\n\n3. Product Requirement Documentation (PRDs)\n\n4. OKRs, key performance indicators, and success metrics\n\n5. Roadmaps Documentation\n\n6. Documentation pertaining to designs and prototypes\n\n7. Documentation describing the user's journey and stories\n\n8. Documentation describing the release notes and scope\n\n9. Internal Guides and Frequently Asked Questions\n\n10. Customer-Facing User Guides and Product Documentation\n\n### Documentation pertaining to competitive analysis\n\nConducting competitive analysis research is a huge part of market research which allows you to investigate your product's competitive advantage over your competition who produce the same or similar product.\n\nCompetitive analysis includes investigating the goods and services offered by rivals, as well as their market share and strengths and weaknesses. Competitive analysis documentation, which includes all of the above-mentioned factors, is created and sent to the whole development team for review. A product manager will only make a final decision on the design of their application or product after doing comprehensive research on the competition.\n\nThe following is an example of how a competitor's table would appear in the competitive analysis documentation:\n\n* The company's name is referred to as the competitor.\n\n* The website address of the competitor\n\n* The number of users, which is (to estimate the effectiveness of its products and services)\n\n* The length of time that a rival has been in the market\n\n* Competitors' specifics and areas of expertise\n\n* The cost of a service or a product\n\n* Notes on various topics\n\nBecause product managers do a variety of different sorts of analysis, the contents of the document might vary dramatically from one to the next. Capabilities analysis, Competitive landscape analysis, Competitive differentiation analysis, Imitability Ladder analysis, and Value Proposition analysis are some of the more well-known types.\n\n### Documentation Outlining the Product Strategy and Vision\n\n![Documentation Outlining the Product Strategy and Vision](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_fOcQeHgEHeuCjKOTU/boo_tt3aeZp07xsCA9YkY/115c02c0-2019-006e-ae69-acc57558cdd5patrick_perkins_ETRPjvb0KM0_unsplash_(1).jpg)\n\nWhen it comes to product vision, it is something that creates a picture of the future of the product that we are attempting to develop. In the form of a storyboard, a narrative, or a prototype, it is intended to entice teams, investors, and partners to invest in and support the product in some way.\n\nIt is the sequence of goods that are intended to be generated until the ultimate product is attained that defines product strategy.\n\nOne of the most important abilities of effective product managers is the ability to develop a product vision, yet this is just the beginning. They must also build an enticing product strategy in order to convey a clear viewpoint on the product to the audience. Both the product vision and the product strategy must be highly purposeful in order for them to succeed. Consequently, documentations are prepared to capture all of the information connected to determining what the final product will be and how to bring a concept into reality. The majority of the time, these materials are shared with stakeholders in order to solicit their comments and their opinions.\n\n### Product Requirement Documentation (PRDs)\n\n**Product Requirement Documentation** are all-in-one documentation that brings together the many aspects of an application in a single location. Specs documentation is the most popular sort of document, and they provide a description of the applications' characteristics, among other things. They are also known as specification documents.\n\nIt is possible that each PRD will be different from the others. These documentations lay out the research issue statements, success metrics, MVP feature list, technical implementation details, and so on for the research project.\n\nProduct requirements documents (PRDs) include every step in the entire picture of the product, as well as the decision on whether to include or remove particular features, and they indicate any possible difficulties. Product managers may use this document to visualize the amount of time necessary for project development processes, comprehend the amount of money required for project development processes, and establish a mutually complete understanding between customers and the development team.\n\nI have stated the importance of PRD\u2019s in another article. [To learn more click here. ](https://www.docsie.io/blog/articles/product-requirements-documentation-for-product-managers/)\n\n### Objectives and key results, key performance indicators, and success metrics documentation\n\n![Objectives and key results, key performance indicators, and success metrics documentation](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_C5dij4zpuNJfYdxuZ/boo_tt3aeZp07xsCA9YkY/944a57c7-e03b-eb86-7f94-c5335ba726c3domenico_loia_hGV2TfOh0ns_unsplash.jpg)\n\n**Objective** and **Key Results** is a mechanism used by product managers to determine the goals of a product development process and then access the outcomes of that process as it continues. The aim directs the team towards the goals, while the outcomes indicate whether or not the goals have been attained. Two questions are asked and answered throughout the process: \"Where do you wish to go?\" and \"Have you arrived or have you failed to arrive\" at a specific goal or product objective.\n\nHowever, a key performance indicator, or KPI for short, measures the overall success of a development process at its current stage of development. Customer Lifetime Value and Trial-to-Customer Conversion Rate in sales, Web traffic and Conversion Rate in marketing, to name a few examples of key performance indicators (KPIs). All of these objectives, as well as the outcomes obtained throughout the process, are detailed in the relevant documentation.\n\n### Roadmaps Documentation\n\nRoadmaps are one of the most important documentation that product managers are supposed to formulate. A roadmap serves as a means of communicating to the team the significance of the product.\n\nA product manager creates a product life cycle that outlines what needs to be done when it needs to be done and how the whole process will be carried out. A roadmap is a document that contains a list of all of the initiatives that have been undertaken in order to effectively build software or any other product. It is a route that product managers have laid out and that the whole team follows. These may be prepared on Docsie to submit to their employees with embedded PowerPoint presentations within the documentation created by Google Slides. Docsie allows integration with Google slides through our integration capabilities. To learn more about Docsie's integration capabilities [click here.](https://help.docsie.io/?doc=/docsie-integrations/)\n\n### Documentation pertaining to designs and prototypes\n\n![Documentation pertaining to designs and prototypes](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_7UkZbKPYCrKwI0wls/boo_tt3aeZp07xsCA9YkY/dbf4c782-cb7c-467a-3fbb-eaf18de2c57bedho_pratama_T6fDN60bMWY_unsplash.jpg)\n\nCreating something from scratch without a blueprint is quite difficult. This is also true in the case of product design. Although the basic concept is important, there are hundreds of variants that might occur during the development process. As a result, product managers must maintain a document that has a record of all of the modifications and revisions that have been made to the product's design.\n\nWhen it comes to product prototyping, product managers have a very different experience than engineers or designers. Product managers set the tone for prototyping by setting clear goals and laying out a roadmap for the team to follow.\n\nIf you are wondering why a product manager would need to produce an app prototype documentation, then consider the following benefits of doing so:\n\n* The potential of misunderstanding is completely eliminated.\n\n* Iterations are completed quickly\n\n* Early in the process, it is important to provide justification for the notions\n\n* Improvements in the quality of technical feedback\n\nFor this reason and more prototyping documentation is essential.\n\n### Documentation describing the user's journey and stories\n\nIn the development of any application or platform, **user stories** and **customer journey** maps are two critical tools that must be used in conjunction with one another. Product managers develop and maintain documentation for these two positions in order to ensure that every detail is recorded and kept safe and secure.\n\nWhen creating a user narrative document, it is important to think about the many reasons why a user would want to utilize a certain product. Product managers record every conceivable trigger that might lead to a user interacting with a feature of the platform, including bugs and feature requests. A user journey might be considered on a microscopic level in this case.\n\nIn contrast, the user journey is a document that maps out the whole user experience, from the point of purchase or download to the point of usage of the product's features. This assists product managers in further explaining the product to their team and other interested parties (stakeholders, for example), as well as in establishing their confidence in the product itself. Also, this information can be used as marketing resources for ad campaigns or to explain the use case of a product to potential clients.\n\n### Documentation describing the release notes and scope\n\n**Release Notes**, as the name implies, are the documentations that are sent in conjunction with the release of new platforms or SaaS products. In order to notify users about new standards, identify which issues have been solved, and market the application when the update is complete, product managers put together this documentation. Because SaaS products differ widely from one another, no two documentation are exactly the same.\n\nScope notes are sometimes referred to as Scope of work documents in certain circles. Managers use this tool to define the breadth of the features that an application or a piece of software contains. What those characteristics will make possible, and so forth.\n\n### Internal Guides and Frequently Asked Questions\n\nIt is necessary to produce confidential internal **FAQs **for stakeholders in order to keep them informed throughout the whole product development process. The way in which these FAQs are written is really straightforward. The wireframes of a product with a strong user experience component, or a link to divide wireframe documentation, may be found in this folder.\n\nAll of the information about how things function in the development process is included inside these internal manuals. In addition to ensuring that data is recorded in such a way as to permit smooth hand-off among members, it also serves as a reference for external-facing jobs such as sales, marketing, customer support, and other similar positions to help customers.\n\n### Customer-Facing User Guides and Product Documentation\n\n![Customer-Facing User Guides and Product Documentation](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_QaQUnhXAgdAoDoEVV/boo_tt3aeZp07xsCA9YkY/a9b5abb3-dc46-6359-9f21-cb8c8319a976mantas_hesthaven__g1WdcKcV3w_unsplash.jpg)\n\nFor the uninitiated, the customer-facing guide is a user manual document in the traditional sense. It is the responsibility of product managers to prepare this documentation, which will provide instructions on how to utilize the newly built SaaS product.\n\nUsers may find themselves in a state of confusion as to how to run the product if this is not done, at least in the beginning stages, until they figure out the flow on their own. Consequently, it should be quite obvious why this document is so significant that it is one of the most often used or developed documentation by product managers in the industry.\n\n## Conclusions:\n\nBriefly stated, the following documentations are the top ten documents that competent product managers rely on in order to ensure an efficient product management process is followed.\n\nDue to these documentations, it is impossible for them to have any misunderstandings or disputes since they have separated the information about the duties into several papers. It produces a highly structured and seamless development process that has been meticulously documented at every stage.\n\n### How Docsie can help to create all these documentations?\n\nDocsie is a robust platform that is product managers' best friend when it comes to documentation. Docsie specializes in creating, managing, publishing documentation that can be translated into various languages with a sophisticated versioning system, easy-to-use editor and various other amazing features which help product managers create robust and dynamic online documentation.\n\n[To give Docsie a try for free, click here. ](https://www.docsie.io/)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_HklmFy6HpUlaN8sHv/boo_XGfvRm3TVTFbV6HET/009de899-1fe0-460f-f9c0-56afd1d9d917Untitled_1_min_1.jpg", "summary": "Let's take a look at some of the benefits of documentation for product managers to get a better understanding of how important it really is.", "publish_date": "November 30, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Product Managers"], "status": 1, "path": "/blog/articles/10-important-documentations-product-managers-should-make", "slug": "10-important-documentations-product-managers-should-make", "previous": {"link": "../docsie-io-named-an-emerging-favorite-by-capterra", "title": "Docsie.io Named an Emerging Favorite by Capterra"}, "next": {"link": "../a-product-one-pager-document-that-people-will-actually-read-a-step-by-step-guide", "title": "A Product One-Pager Document That People Will Actually Read: A Step-by-Step Guide"}}, {"title": "Docsie.io Named an Emerging Favorite by Capterra", "author_name": "Capterra", "author_email": "hello@docsie.io", "author_info": "", "author_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_siR2eGgD2iv4MLj2o/boo_tt3aeZp07xsCA9YkY/307f2c2a-fcc4-51b1-f2c6-a1520a7ebe46image.png", "author_social": "", "markdown": "Docsie.io is a smart documentation authoring & publishing platform. The Docsie.io team is overjoyed to announce its recognition as an \u201cEmerging Favorite\u201d in [Capterra\u2019s Shortlist for Enterprise Content Management Software](https://www.capterra.com/enterprise-content-management-software/#shortlist). With an overall rating of *4[.7 out of 5*](https://www.capterra.com/p/185219/Docsie/), Docsie.io is leading the pack in terms of customer satisfaction.\n\nTo every single loyal Docsie user, thank you. Users like you have made this possible!\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_shQ2RU3DXrrN3OnIw/boo_tt3aeZp07xsCA9YkY/d606cc48-929b-01e8-4006-5634d3fe191dimage.png)\n\nCapterra Shortlist is an independent assessment that evaluates user reviews and online search activity to generate a list of market leaders in the software space that offer the most popular solutions. The research methodology is available [here](https://blog.capterra.com/research-methodologies/).\n\nHere\u2019s what one of our users has to say about us on Capterra **\u201cWe* found that Docsie has most of the capabilities we need, and it also offers a helpful, responsive support team, which is hard to find elsewhere.\u201d***\n\n-Paul S. [[Source](https://www.capterra.com/p/185219/Docsie/reviews/3019279/)]\n\nWant to review Docsie? Add your review [here](https://reviews.capterra.com/new/185219).\n\n\n\n**Phillipe Trounev \u2013 Co-Founder of Docsie.io**\n\n\u201c*Since starting Docsie in 2016, we have been overwhelmed by the support of our customers, and absolutely love seeing the great documentation portals enabled by none other than Docsie! We have a simple mission: to make digital documentation elegant and beautiful, with fully managed services that allow our customers to click-and-publish to the web!*\n\n*Our new Docsie 2.8 release is coming soon, and builds upon our AI ghost translation and book/shelf framework. Soon, you will be able to create video tours with auto-narration for your products using existing Books in Docsie \u2013 no extra effort required! Similarly, API documentation writers have a new solution that will be coming with our 2.8 release which will allow them to simplify the creation and maintenance of application programming interface (API) reference docs.*\n\n*Thank you to Capterra for the recognition, and thank you to every Docsie customer \u2013 together we are building better documentation experiences for readers and writers across the globe.*\n\n\n\n*Best wishes from Phillipe and the Docsie.io Team.\u201d*\n\n\n\n**About Docsie:**\n\nDocsie.io is a digital documentation writing, collaboration, and publishing platform. It offers Markdown text editing, integrations with Mattermost and Slack, click-and-go publishing, images videos and hundreds of integrations and web content embedding support, automatic AI ghost translation into numerous languages, and deep documentation analytics for insight to help writers write better docs!\n\nImport your existing docx, PDF, and Markdown files today, and deliver digital documentation with Docsie!\n\n**About Capterra:**\n\nCapterra enables SMBs to achieve their mission by delivering the tailored, data-driven recommendations and insights needed to make informed software purchasing decisions. Come visit us at [www.capterra.com](http://www.capterra.com).\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_rw1l7AMfZZf61t06M/boo_XGfvRm3TVTFbV6HET/579db540-3f2e-64af-8a97-4cf5856c179eUntitled_1_min.jpg", "summary": "Capterra Shortlist is an independent assessment that evaluates user reviews and online search activity to generate a list of market leaders in the software space that offer the most popular solutions. ", "publish_date": "November 19, 2021", "categories": ["Product Documentation", "Product Management", "Product Updates", "Best Practices", "Technical Writing", "API Documentation", "Docsie Award"], "status": 1, "path": "/blog/articles/docsie-io-named-an-emerging-favorite-by-capterra", "slug": "docsie-io-named-an-emerging-favorite-by-capterra", "previous": {"link": "../product-requirements-documentation-for-product-managers", "title": "Product Requirements Documentation For Product Managers"}, "next": {"link": "../10-important-documentations-product-managers-should-make", "title": "10 Important Documentations Product Managers Should Make"}}, {"title": "Product Requirements Documentation For Product Managers", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_RQ70RIJrO72fVCVG6/boo_oSV1aEcodrUrtwpg5/1ae9ce23-353e-cb99-b922-ea4f722c7755image.png)\n\nPrior to the development of a product and the subsequent manufacturing of that product, as well as the introduction of that product into the market, a certain kind of document is required that outlines the characteristics, benefits, and purpose of that particular product. A product requirements document (PRD) is a document or a handbook that provides all of the requirements for a product. PRD is an abbreviation that stands for a product requirements document. Typically, the process of requirements collecting is completed at the stakeholder gathering meeting.\n\nA comprehensive set of requirements collecting papers, including Product requirements Documents, is collected at this phase of the project's development. To have a thorough understanding of PRD, we must first ask some basic questions, such as what is a PRD? What is the objective of putting up a product needs specification document? And what are the advantages of using it? The purpose of this page is to provide information about PRD and to clear up any confusion or queries that may have arisen.\n\n## What Exactly Is a Product Requirements Document (PRD)?\n\n**Simple definition:** A** product requirement document**, often known as a **PRD **document, is a document that describes the needs for a certain kind of product or set of products. The objective of the product, its features, its behavior, and the functioning of the product, as well as everything else required to launch a product effectively in the market, must all be included in the PRD. The product manager produces a PRD to communicate the need, the product concept to meet that need, how that product will be constructed, who will be the consumers, and the benefits that will accrue to the end-users as a result of using the product that has been developed and implemented. Public relations department management is a critical responsibility that must be completed correctly.\n\nBRD and PRD are often mistaken for one another. **Business requirements document (BRD)** is an abbreviation for this. The goal of the business document is to avoid time and resources from being squandered on elements that do not contribute to the achievement of business objectives. BRDs are often prepared by a business analyst, business executive, product marketing manager, or even the product manager himself or herself, however, this is not always the case.\n\n## PRD Parts And Components\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_LkoNhFQi5eseP6KRF/boo_oSV1aEcodrUrtwpg5/66b26911-909b-1255-2f50-82bf550c755bimage.png)\n\nUsing an example, we will show you how to construct a Product requirement document in this portion of the post, so pay attention! Although the form of PRD may alter from organization to organization, we will examine the fundamental structure of a PRD. A product release documentation (PRD) will comprise everything that has to be considered prior to the release of the product. It provides guidance throughout the release process and defines the prospective implementation of the product, which is almost always a software product in this case. The following are some of the most significant aspects to remember while writing product requirements and describing the PRD design, as well as the structure of a product requirements document.\n\nThe first item that should be included in the PRD file is the product's intended use. There are three crucial elements to consider while developing a product: the issue that the product will answer, the people who will use it, and the reason why the product is significant.\n\nThe second most crucial thing to do is to create realistic goals and objectives for the product that will be produced. This section of the requirement document discusses why a certain product will be launched and what consequences may be anticipated as a result of the product's implementation.\n\nWhen you've finished talking about your aims and objectives, the next item you should talk about is the product's features. It is necessary to provide a description for each feature. The description of a specific feature must include just the information necessary for the reader to comprehend the feature being described.\n\nIt may be beneficial to include a virtual design of the product to demonstrate how the product will appear when it is finalized. This aids in the comprehension of the engineering behind the product as well as the manner in which the product's functionality will be realized.\n\nThe need for the system and environment is the next item to be added to the product requirements documentation. It refers to the sort of system or environment that a user would be required to have in order to utilize the product. The system and environment requirements may include the kind of browser to be used, the operating system to be used, the amount of memory and disc space to be used, the amount of processing detail to be used, and so on.\n\n## Product Requirements Documentation Is Very Important\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_PZtuQYksgWdwZmj67/boo_oSV1aEcodrUrtwpg5/370eeff9-e3df-ee1f-6ca3-74110568ff4cimage.png)\n\nThe product requirement document (PRD) is critical in product marketing because it establishes a balance between the vision and the purpose of the product. It is critical to distinguish between the technical and commercial perspectives. The most crucial element that a PRD must mention is the product's intended use or function.\n\nThe PRD provides answers to questions such as what this product will alter in the lives of people or users, which issue it completely eliminates, and why people or users should use this product.\n\nIn addition to product characteristics, the second essential topic covered by PRD is the design of the product under development. It must clearly communicate the product's clear concept, as well as how the product should be used and who will be the product's intended users.\n\nPRDs are often created for software development initiatives.\n\nProduct requirements documents also serve the aim of setting release criteria, which is now often referred to as the Minimum Viable Product (MVP).\n\nIt is written from the perspective of the customer or the user in a public relations document (PRD). Specifically, it outlines the product's motivation for being built, including why a user should use the product and what issue it will answer in their daily life.\n\n\n\n## Procedures to Follow When Writing Product Requirements Document\n\n[Docsie](https://www.docsie.io/) has a lot of robust tools that can help product managers write up PRD's quickly and efficiently. \n\nA PRD may be created by following a few simple steps in a queue. The following are the five factors to consider while writing a successful product requirements document:\n\n### 1. Begin by clicking onto your workspace within Docsie\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_nJeL0kjIolsnrydQt/boo_oSV1aEcodrUrtwpg5/60c017d7-b080-0400-ea03-b3b0a63a74a0image.png)\n\nWithin your shelf create a new document by clicking Add Content and 'New Document'\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_lGytRmz5XZl8vez6J/boo_oSV1aEcodrUrtwpg5/87db9521-58cb-536f-accb-2e10eb8d8727image.png)\n\nNote: By adding content, this will create a 'New Document' that will allow you to write your first Product Requirement Documentation.\n\n### 2. Within your New Document, give it a title and press Add Book.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_WmG79H39qSNCPtMyh/boo_oSV1aEcodrUrtwpg5/4d20380e-fdde-f64a-e1f2-a62f0f4c47aeimage.png)\n\nNote: By adding a book you are essentially creating the layout to your frist PRD documentation.\n\nClick on tour book, and lets begin writing our PRD!.\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_KvBhkH8gJlLFjAVEW/boo_oSV1aEcodrUrtwpg5/360a80d8-ed60-d276-215d-53a122a37ca5image.png)\n\n### 3. Now that your documentation is open, click the Edit Documentation button and lets begin writing our PRD template!\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_IfiOVg7e3YWOCWgbm/boo_oSV1aEcodrUrtwpg5/065470cf-0607-8a76-6ab7-9d4c37b094d8image.png)\n\n### 4. Within the editor start writing a definition of the product, specifically its use case and functionality.\n\n**In Docsie the editor shows us all the tools we can use to style and create our documentation.**\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_wdyfSyq5J2CFSy98H/boo_oSV1aEcodrUrtwpg5/46fdb3f2-016d-097e-31e4-24bb5bd59aceimage.png)\n\nWithin the editor start writing a definition of the product, specifically its use case and functionality.\n\nYou can easily add pictures and various components to your PRD documentation within Docsie, but make sure your descriptions of the features and functionality of your product are clear and decisive. \n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_7gIr7UykICGaXwF6N/boo_oSV1aEcodrUrtwpg5/e1cd1f71-12d5-4556-9fb7-2411131d7e33image.png)\n\n### 5. Create a bullet point list of the goals and objectives that will be accomplished as a result of the product launch.\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_6TLkJWnFRlZjrwVRw/boo_oSV1aEcodrUrtwpg5/2c7601e8-000b-edbe-2427-cf946baf2e92image.png)\n\n### 6. Establish clear goals and objectives, as well as timetables for achieving them by creating a table within Docsie.\n\nWrite your product development goals and when you intend to make them based on research and then label them within Docsie's easy to use tables.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_A7XlgDeaLvqWco7zw/boo_oSV1aEcodrUrtwpg5/498e9630-c9c6-4d1e-ba89-15d181eabe2aimage.png)\n\n### 7. Now that your PRD template is completed remember to fill it out and save all your work. \n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_6I6ty0aFoj9KrTkJ2/boo_oSV1aEcodrUrtwpg5/62b14965-5cdb-94f9-605b-8378d4cf9cccimage.png)\n\n### 8. Now it is time to publish your work, you can publish on Docsie's interactive web or through embedding this on your site. In this example, we will publish it on Docsie's interactive web portal.\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_VWlyA4KZck0BMckjJ/boo_oSV1aEcodrUrtwpg5/29e81a70-945f-44b0-7dc2-07288e4dd26aimage.png)\n\n### 9. Make certain to publish this documentation and password protect it so that the stakeholders get a chance to securely examine it at the conclusion.\n\nIn order to password protect our book, we should go back to the workspace and click on the three dots and then properties.\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_IJzwWjokBsl54SLrw/boo_oSV1aEcodrUrtwpg5/28ee8e92-108d-3359-25b1-57d204d0108cimage.png)\n\nNow we click 'More Options'\n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_buI7LmESGCTFmyerQ/boo_oSV1aEcodrUrtwpg5/c013a6ff-fa0c-a5b3-42c9-eea02ee8299fimage.png)\n\nThen enable password and update our book. \n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_sg15rOoDxw8vNqQpN/boo_oSV1aEcodrUrtwpg5/1c2dde6c-c6e6-9fce-12d5-e1c43b4c09a0image.png)\n\nNow we are ready to securely open our PRD template will be password protected with the password: PRD1. And since our documentation was published in step 8, all we need to do now is click on the link that takes us to the online portal.\n\n### 10. View your PRD template document.\n\nSince we password protected our documentation, of course, we will be required to fill in our password in order to view our PRD template. \n\n\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_3PYkubCru3Qjs93wA/boo_oSV1aEcodrUrtwpg5/e22eaa59-dfd3-557c-9a9c-b14cca02c69eimage.png)\n\nOnce we have filled in the password now we can view our PRD template.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_l21bJALIlVY6bj5Wv/boo_oSV1aEcodrUrtwpg5/f01e08ac-48c8-f7cf-afe1-e78eec7d33edSnag_9cd88db.png)\n\nDone! It looks nice and clean, and this is a perfect way to create your PRD. \n\n## Tuning the scope\n\nWhen developing and launching a product, particularly a software product, the product requirements document outlines the needs that must be met in order for the product to be successful. It is created by a product manager in order to chart the route for the introduction of a certain product into the marketplace. Finally, it is authorized after the distribution of a preliminary design of the product to the stakeholders, and it is completed following the evaluations of the stakeholders.\n\n## Final thoughts\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_FByzc4B4xuYYzsI0n/boo_oSV1aEcodrUrtwpg5/e9a61633-228c-d8ca-b66d-5adf268849ebimage.png)\n\nAre you interested in learning more about how Docsie can help you create manage and maintain your product documentation?\n\n[Start your free trial today and see how Docsie can help make your life as a product manager a whole lot easier.](https://www.docsie.io/)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_0D9wjGLIZ63gWzCfE/boo_XGfvRm3TVTFbV6HET/c581b70f-0a42-d8c2-a896-39649217e416Untitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12_13_14.jpg", "summary": "When developing and launching a product, particularly a software product, the product requirements document outlines the needs that must be met in order for the product to be successful. ", "publish_date": "November 19, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials", "Product Requirements Documentation"], "status": 1, "path": "/blog/articles/product-requirements-documentation-for-product-managers", "slug": "product-requirements-documentation-for-product-managers", "previous": {"link": "../why-is-it-crucial-for-product-managers-to-prioritize-customers-needs-with-a-customer-led-product-strategy", "title": "Why Is It Crucial For Product Managers To Prioritize Customers Needs With A Customer-Led Product Strategy?"}, "next": {"link": "../docsie-io-named-an-emerging-favorite-by-capterra", "title": "Docsie.io Named an Emerging Favorite by Capterra"}}, {"title": "Why Is It Crucial For Product Managers To Prioritize Customers Needs With A Customer-Led Product Strategy?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Doesn't that seem self-evident? However, developing a truly customer-centric company strategy entails balancing many various elements, not only customer service. Customers are frequently overshadowed by more powerful stakeholder groups and other objectives.\n\nAccording to one [study](https://www.salesforce.com/blog/customer-service-stats/ ) done by SalesForce, 80 percent of customers believe that the experience a company gives is just as significant as its products or services. As a result, it makes perfect sense to consider the things you offer from the clients' point of view.\n\nMaking sure your products and services deliver delight to clients at every point of their journey can help your business thrive and survive even in difficult times.\n\n### Prioritizing Customers Needs\n\nWhen launching a new concept, product, or system, [good product managers](https://www.commandbar.com/blog/ai-product-manager/) usually ask themselves the following questions:\n\n\n1. Who will this benefit? \n\n2. How will it assist the individuals who will use it? \n\n3. What are the aims of the firm for this product or service?\n\nYou can develop something that people actually appreciate by asking \u2013 and answering \u2013 these questions.\n\nAnticipating what items consumers will want and ensuring they have them will result in greater brand loyalty and customer retention.\n \n\nBut first, you must understand exactly what the buyer expects before you can offer it. It is critical to leverage essential consumer insights and then put them into action.\n\n\nFor example, if you learn that the majority of consumers prefer to get their purchases as soon as possible, you may utilize retail inventory management software to expedite the process.\n \n\nBased on a[ study done by CapeGeminim](https://www.capgemini.com/news/8-in-10-consumers-willing-to-pay-more-for-a-better-customer-experience-as-big-business-falls/ ) states that 81% of consumers are eager to raise their spending with a company in exchange for a better experience! This is why having companies focused on customer experience is highly beneficial for companies' overall growth and revenue. \n\n### Examining the Data\n\n \n\n![Examining the Data](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_q61tchvZNw2q7ev1K/boo_BstGrLgAjLTv3OCig/f5a88a5d-09ea-a4b0-e3fa-3a87cacd2c98john_schnobrich_FlPc9_VocJ4_unsplash.jpg)\n\n \nYou may believe you have a good understanding of what your consumers want, especially if you've been running a successful business for a long time.\n\nHowever, here's a [sobering statistic generated by Growth Sandwich](https://www.growthsandwich.com/resources/what-is-customer-led-growth/) showing that while 80 percent of businesses feel they provide a superior customer experience, however, only 8% of customers agree! This demonstrates that you should not claim to be customer-focused if your products and services do not reflect it and it is a good idea to note that not everything a company does is considered customer-focused. Because of digital technology, there are more outlets for analyzing consumer behaviors and identifying critical insights \u2013 and [data compiled by SuperOffice ](https://www.superoffice.com/blog/customer-experience-statistics/ )show that insight-driven customer experiences help firms retain 89 percent of their customers. You may create a complete picture of your target consumers and identify their requirements by combining data from customer surveys with qualitative and observational insights.\n\nIt's also a good idea to keep an eye on what your competitors are up to, as well as non-competitors, to gain a sense of best practices. You don't have to replicate their technique, but you may sift through the finest elements and combine them to create the ideal plan for you.\n\nIn certain circumstances, forming a collaboration with a rival might actually help the consumer journey. If you are unable to provide a product or service that your customers require, put your rivalry aside and collaborate with a firm that can!\n\n\n### Making a Strategy\n\n![Making a Strategy](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_dgaWqcBvvxMjOsQwT/boo_BstGrLgAjLTv3OCig/050e1d83-c87b-3f79-bb68-bae24ca20f62kaleidico_26MJGnCM0Wc_unsplash.jpg)\n\nAfter you've considered the improvements you could make, it's time to develop your plan of action. This framework should always put the client first, while also ensuring that any modifications are feasible within the context of your broader company strategy.\n \n\nProduct roadmaps may be used to promote alignment throughout the organization and are valuable in planning and development. Begin with the product vision statement, then outline your objectives and initiatives.\n\nThe customer-led product strategy must be embedded at all levels of your organization, so all workers must understand who the product is aimed at, what its unique selling features are, and what the long-term goal should be. Collaboration between your customer service and marketing divisions is a smart strategy to improve the customer experience. \n\nIt is critical to hire the proper individuals who sincerely believe in your vision, as well as to keep them informed and motivated. Using video conferencing software can assist in maintaining face-to-face communication with individuals in different company sectors.\n\nDocsie has a ton of collaboration tools embedded right into its platform for easy collaboration. To learn more [click here](https://www.docsie.io/blog/articles/collaboration-to-create-well-polished-product-documentation/).\n \n### Change Adaptation\n \nCustomers' behaviour has shifted as a result of the digital world, with customers becoming more picky and impatient in the products and services they purchase.\n \n\nThey now have bigger expectations and more options than ever before, so if you don't satisfy their wants, they may move somewhere just as simply. While new technology makes it simpler to engage with clients, it also makes it easier for them to complain!\n\nWhen compared to newer enterprises and start-ups led by millennials, older businesses, in particular, may struggle to adjust to the new pattern. However, it is really a question of \"adapt or perish.\" Companies that continually find new methods to create and promote their products will be successful in the long run.\n\n### Taking Advantage of Technology\n\nAccording to an [estimate generated by eMarketer](https://www.emarketer.com/public_media/docs/eMarketer_Roundup_Path_to_Purchase_Beyond_Retail_Vertical_2017_3.pdf), there will be over 230 million digital shoppers in the United States by 2021. The function of technology provides several chances to deliver an excellent customer experience and collect consumer information at all touchpoints.\n\nCustomer service automation is one such feature, and we're seeing firms use innovations like call recording services to make life easier for both consumers and employees.\n\nMeanwhile, the emergence of artificial intelligence may provide further insights into the consumer experience through the use of intelligent chatbots and analytics.\n\nTechnology will continue to grow in significance, but you must ensure that it is always valuable to the client and aids rather than hinders their trip! The latest technology may not be the greatest choice for arranging appointments for older clients and more conventional organizations, where it offers advantages and problems.\n\n### Personalization\n\n![Personalization](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_CVmWzPHbpVv2IkjzD/boo_BstGrLgAjLTv3OCig/6ebf0dc5-feb6-6d23-780b-6082911cb2aaimage.png)\n\nA customer-led product strategy entails studying which items consumers like and perceiving them as more than just transactions. However, simply providing consumers with good items and a pleasurable, hassle-free experience is insufficient.\n \nPersonalization is crucial because it helps clients feel like they are truly valued by the company. Finding methods to customize both the product and the whole process will increase customer retention \u2013 and a pleased customer will tell others about their positive experiences, increasing your rating on product review sites.\n\nIt should go without saying that you should provide an excellent omnichannel experience as a matter of course. Still, providing individualized assistance to clients while they explore and, ideally, make a purchase is beneficial. Customers like little features like adding more filters to restrict their browsing options and save time.\n\n\nA customer-facing product roadmap may be used to keep specific consumers up to date on your progress and how you're integrating their comments, allowing you to establish a stronger connection.\n\n\nBy chatting to new service users and frequent visitors, you may inspire personnel to build empathy for the consumers. If a client has chosen to move to a competing firm, attempt to find out why \u2013 and see if there's a way to entice them back in.\n\n### Keeping the Momentum\n\nA customer-led product approach necessitates being proactive rather than reactive. Make sure to ask the appropriate questions before the consumer begins their experience, allowing you to maintain control of the process.\n\nA customer-led product approach necessitates being proactive rather than reactive. Make sure to ask the appropriate questions before the consumer begins their experience, allowing you to maintain control of the process. The [customer onboarding system](https://www.kychub.com/) is critical in implementing your product plan after a consumer has been persuaded to establish an account. You might keep them coming back by sending targeted messaging or giving free trials or discounts on things you know they'll enjoy. \n\nIf you want consumers to pick you above your competition, the significance of website upkeep cannot be stressed. Ensure that your whole online presence is designed to provide the greatest possible experience for all visitors, regardless of device, including tailored product recommendations and lots of up-to-date, relevant information.\n\nThe ultimate goal is for delighted customers to keep returning, which means you won't have to spend as much money on marketing and sales operations - which is particularly good news for small firms.", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_bjvzT8ARNKowfu0sw/boo_XGfvRm3TVTFbV6HET/e1fce41f-69b1-d959-cc45-7091c9907125Untitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12_13.jpg", "summary": "Every Product Manager knows that making sure your products and services deliver delight to clients at every point of their journey can help your business thrive and survive even in difficult times.", "publish_date": "November 10, 2021", "categories": ["Product Management", "Best Practices", "Customer Service"], "status": 1, "path": "/blog/articles/why-is-it-crucial-for-product-managers-to-prioritize-customers-needs-with-a-customer-led-product-strategy", "slug": "why-is-it-crucial-for-product-managers-to-prioritize-customers-needs-with-a-customer-led-product-strategy", "previous": {"link": "../why-being-a-great-product-manager-requires-pristine-documentation", "title": "Why Being a Great Product Manager Requires Pristine Documentation?"}, "next": {"link": "../product-requirements-documentation-for-product-managers", "title": "Product Requirements Documentation For Product Managers"}}, {"title": "Why Being a Great Product Manager Requires Pristine Documentation?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "The most valuable talent that product managers may possess in order to bring their product concept to life is the ability to write effectively.\n\n## Why Documentation Is Important?\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_PTc9VJ5wxwdL1k6yB/boo_EJBR2kCoLVuTRTFDl/ba1c9cc6-2f5a-b10e-9eae-74f8adcdf486ux_indonesia_pqzRfBhd9r0_unsplash.jpg)\n\nTo begin, why is proper documentation critical for a digital product development project?\n\nThe two primary explanations are as follows:\n\n### 1. It serves as a repository for all significant choices.\n\nWhen working on a complicated, long-term project, critical choices regarding priorities, features and strategic goals are made every day.\n\nAs time passes and the product development project progresses, it's easy to lose track of when and why critical choices were taken. It is critical to keep a detailed record of this so that you can quickly respond to inquiries and explain why certain choices were taken.\n\nThis is important to ensure that you achieve what you set out to build, more precisely that you met the project's criteria from the outset. Additionally, it is crucial for accountability monitoring.\n\n### 2. It aids in the retention of product information.\n\nFrequently, you'll have many teams working on a project, with little or no interaction between them, and in some cases, personnel turnover is fairly prevalent, and although an effective handover is critical, details are sometimes missed. Thus, documentation serves as a tangible record of all the information gained over the course of the project, both to ensure that nothing is lost and to facilitate the transfer of that knowledge.\n\nAnd this is before we even consider the transmission of information to support teams and end-users after the product is out; which is another important role of effective documentation.\n\nFor these reasons, we need documentation in order to help support teams and maintain a good connection and collaboration between teams and departments so that the product can be released with everyone's assistance.\n\n## How to bring a product concept to life?\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_hEhWpISL2GzWXaggB/boo_EJBR2kCoLVuTRTFDl/afffdac6-e885-5a8c-deb1-2b69597a4147image.png)\n\nTo be a successful product manager, you must possess technical expertise, an in-depth understanding of your customers, and sufficient creativity and discipline to bring a fresh product concept to life.\n\nHowever, the most valuable talent a product manager can learn is not related to programming or design; it is the ability to write effectively.\n\nAs a product manager, the primary constraint on your performance is your ability to communicate effectively with the rest of your team.\n\nYour role is not to put out fires, control every facet of the creation of your product, or organize stand-up meetings. As *Ethan Hollinshead, the Senior Product Manager at Strava put it *\u201c*The biggest product management challenge is resource alignment. Team sizes are always changing and frequently lopsided. Some weeks you have plenty of design bandwidth and no iOS, others you have no design and all iOS. Having a deep backlog of well prioritized projects is key to operating an efficient team*.\u201d Since teams are always changing, having a well structured documentation process and placement is essential to keep everything running well and effectively.\n\n### Writing effective documentation is crucial in every major product area that a product manager is responsible for:\n\nThe process of writing out the \"why\" behind a project compels product managers to make difficult choices early on and provides the rest of the team with a clear North Star to focus their efforts on.\n\n**Planning**: By breaking that vision down into concise, well-articulated stories, objectives, and sprints, projects become more manageable and remain aligned with client demands.\n\n**Execution**: Product managers s that are adept at communicating in written form with designers, engineers, and others are the best at removing bottlenecks, resolving conflicts, and shepherding their ideas to fruition.\n\nIn general, the more effective you are at communicating your thoughts verbally as a product manager, the more accessible your thinking will be to others. This means spending less time and energy correcting or explaining yourself and more time focusing on important challenges.\n\n## Product requirement documentation equates to a more comprehensive product vision.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_Atvu5TQEy94ODrVLp/boo_EJBR2kCoLVuTRTFDl/a370be08-a260-fa0b-ad1b-71c00091cd30ux_indonesia_w00FkE6e8zE_unsplash.jpg)\n\nOne of the most important documentation that product managers have to develop is called PRD (product requirement documentation). When beginning a new project, a good product manager considers every element of the product and its surroundings. They ascertain the types of clients who would want the company's offering and why. They ascertain what other firms in an area are doing and how they may improve their performance. When they are uncertain about anything, they seek information and evaluate their hypotheses and preconceptions against that knowledge.\n\nGreat product managers utilize the information above to convey a narrative about the client and their demands, galvanizing the whole product team to work toward a common objective.\n\n### A PRD's critical elements include the following:\n\n* **Objective: **The objective part of a PRD describes the client issue you are attempting to solve and how it connects to your organization's vision, objectives, and ambitions. This outlines the overarching objective for what you're attempting to achieve and the intended audience for your product.\n\n* **Release:** The issue at hand Outline what will be provided and when in the released portion of the PRD. This enables internal teams to organize their work by understanding the scope and timeframe of the release. Keep track of critical milestones and dependencies to ensure that everyone stays on track.\n\n* **Features:** The next stage is to specify each feature (or user storey) included in the release. This portion of the PRD is where you describe precisely what needs to be created and how the development team should go about doing it.\n\n* **User flow and design:** Include visual wireframes and mockups in your PRD to show what the feature will look like and where it fits on the overall sitemap or page. This helps the development team understand exactly what you are envisioning and how the functionality should be implemented.\n\n* **Analytics: **It is critical to determine how you will evaluate the performance of your features upfront. Create a hypothesis about the influence that you believe a feature will have in order to determine if it delivers the intended outcomes.\n\n* **Future work:** It may be beneficial to add high-level information about your product's future roadmap plans in the PRD. Include any pertinent facts that assist the team in comprehending how the product could change through time.\n\n## User stories with a context ensure that client requirement is satisfied.\n\nBringing a product to life requires more than creating a strategy and then churning out features. As a product manager, your most valuable task is determining precisely what each feature needs to do for your client and then condensing it into the most concise form possible for your team.\n\nWhile it may take longer to develop an impenetrable user narrative that puts your delivery team up for success\u2014one that almost eliminates the possibility of their building the incorrect thing\u2014you save considerably more time during the execution phase. Product managers that cut corners on this will save time in the near term but will pay the price afterwards.\n\nThe issue is that when you only state what your feature does it ignores the context of the consumer.\n\nWhen you merely ask your delivery team to provide a list of features, you will always encounter discrepancies between your vision and their vision.\n\nPrioritizing well-designed and written product documentation is essential for completing the onboarding process of your users so that they can know how to use your product most effectively. However, it should also include user stories to state examples of how to use your product and to what capacity as a real l life example based on user research.\n\n## Written communication holds individuals responsible and keeps initiatives going forward.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_SkMdH7bHVaDRNaLa4/boo_EJBR2kCoLVuTRTFDl/f6ca1a85-e36d-0a54-bcf5-380ea9eec66fmarvin_meyer_SYTO3xs06fU_unsplash.jpg)\n\nA poor product manager hoards information and must spend time justifying their actions to their staff. This kills product momentum\u2014individuals spend their time conversing with the product manager rather than getting work done, and the product manager spends their time putting out fires rather than focusing on the important job.\n\nA crucial component of any successful product managers work is ensuring that all members of their team have continual, unrestricted access to a wealth of information about the product they're building which include: FAQs, marketing material, style guidelines, customer interviews, market research, and presentations, to name a few. When your engineers, designers, and marketers all have clear deadlines and comprehensive access to the data and information necessary to fulfill their duties, your projects may go considerably more quickly.\n\nWhen a product manager is fanatical about internal documentation and regularly updates it, he or she also holds the whole team responsible.\n\nThe product manager reports to the vice president or chief executive officer since their vision for the product and their opinions about how it should be performed are documented in public.\n\nThe engineering, design, and other team leaders are responsible since their team's contribution to the project is similarly defined in the vision. Everyone is aware of the criteria they and others are required to fulfill, which increases team understanding and keeps everyone on track.\n\nFinally, as projects advance, new knowledge necessitates plan revisions. Whether it's a result of market research, customer interviews, or changing company objectives, being able to demonstrate the rationale for any PRD adjustments helps ensure that the team knows the \"why\" behind these changes.\n\nA successful product manager's job is as much about updating the PRD as it is about generating it. As teams pose new questions, rivals adjust their strategies, and technological impediments arise, you must account for them in the PRD and guarantee that the \"living document\" does not fall behind reality. When a PRD falls behind schedule, team members cease to see it as authoritative and are less inclined to consult it the next time they have an issue.\n\n## Writing documentation is the secret sauce of your product team.\n\n![](https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_vQfR1TFvrUMWGTXFc/file_4z8D06QZclNxpCYTN/boo_EJBR2kCoLVuTRTFDl/369bc520-2e75-fd34-8a9e-0495da932f4aimage.png)\n\nWhile all teams confront the issue of information management, product teams have a unique set of challenges when it comes to managing their collective knowledge of their mission.\n\nCohesiveness is critical to the survival of products. It is not about assembling widgets; it is about managing the delivery of a unified customer experience by several distinct divisions.\n\nWriting in the extended form holds you accountable. It forces you to confront logical contradictions early and may reveal flaws that you were unaware of when just pondering things over in your thoughts. Additionally, it assists you in thinking coherently about who your consumer is and what they genuinely need from your product, rather than just compiling a list of things you believe should be included.\n\nWriting down your goals and thoughts\u2014and being thorough about what you say and how you say it\u2014is the most effective lever you have as a product manager for ensuring that your product offers a coherent experience when it is complete.\n\nDocsie provides all the documentation creation tools and features needed for every product manager to succeed.[ Try Docsie free ](https://www.docsie.io/)to see how we can help with your documentation needs.\n\n\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_ZNmSmqelUjxru2DCA/boo_XGfvRm3TVTFbV6HET/2c548b46-bf22-7260-b89a-e9252bf3d676Untitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12.jpg", "summary": "The most valuable talent that product managers may possess in order to bring their product concept to life is the ability to write effectively.", "publish_date": "November 05, 2021", "categories": ["Product Management", "Technical Writing", "Product Documentation Tutorials", "Internal Documentation"], "status": 1, "path": "/blog/articles/why-being-a-great-product-manager-requires-pristine-documentation", "slug": "why-being-a-great-product-manager-requires-pristine-documentation", "previous": {"link": "../establishing-an-effective-internal-wiki-for-your-organization", "title": "Establishing an Effective Internal Wiki for Your Organization"}, "next": {"link": "../why-is-it-crucial-for-product-managers-to-prioritize-customers-needs-with-a-customer-led-product-strategy", "title": "Why Is It Crucial For Product Managers To Prioritize Customers Needs With A Customer-Led Product Strategy?"}}, {"title": "Establishing an Effective Internal Wiki for Your Organization", "author_name": "Tal F.", "author_email": "tal@docsie.io ", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Establishing your internal wiki is essential for many facets of your organization. In this article, we will discuss how wikis are developed, their uses, and why they are important to your organization.\n\n\n\n## What is an internal wiki, and why do you need one for your business?\n\n### Internal Wikis - Your Company's Knowledge Hub\n\nAn internal wiki is a centralized platform for storing, finding, and sharing crucial company information.\n\n**Key benefits:**\n- Eliminates redundant queries\n- Protects against knowledge loss\n- Improves organizational culture\n\n**Essential features to look for:**\n- Seamless integration with existing tools\n- Robust search functionality\n- Collaboration capabilities\n- Version control and content management\n\n**Best practices for implementation:**\n- Effective organization and clear structure\n- Regular updates and maintenance\n- Proper access controls and user training\n\nChoose between self-hosted or cloud-based solutions based on your company's needs and resources.\n\n*Discover how to create, organize, and launch an internal wiki to boost your team's productivity and knowledge sharing.*\n \n![What is an internal wiki,](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_GJsWZd9629Xpu5d7k/ce5e5b39-8d07-cd5b-0eb6-4898b760dc86what_is_an_internal_wiki__and_why_do_you_need_one_for_your_business.png)\n\nA company's internal wiki is a dedicated location where teams may store, locate, and exchange vital information with each other. Consider it as your organization's long-term memory or internal knowledge repository. Businesses utilize wikis to record vital information for their company operations, Information such as corporate policies, procedures, processes, technical notes(release notes and other story descriptions), project plans, and training and onboarding documentation.\n\nA corporate wiki eliminates redundant queries and enables your staff to operate independently. Additionally, it safeguards your business against attrition - wikis save information that might otherwise be lost.\n\nAdditionally, wikis have a beneficial effect on organizational culture. Employees are compelled to improve their writing skills \u2013 to communicate their point simply and succinctly. By writing more clearly, you can think more clearly, which enhances teamwork and productivity.\n\n## What are key features in a wiki creation platform that you should look for when choosing one to support your companies' internal wiki needs?\n\n\n \n![key features in a wiki creation platform](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_hk3Mzpy1tkqVzNgqc/3e2b47e6-eccc-39f6-00bc-df59744e852ekey_features_in_a_wiki_creation.png)\n \n\nYour firm will tailor your wiki experience to your specific requirements. However, the following elements are critical to your wiki experience. When selecting an internal wiki for your organization, ensure that it provides these characteristics.\n\n### Your wiki should integrate seamlessly with the technologies that your team currently utilizes.\n\nYour team already communicates and shares information using platforms such as Github Gist, Air table as well as document editors such as Google Sheets. As a consequence, your collective knowledge is dispersed throughout a small number of applications. Your staff must continually switch tools in order to have access to critical corporate information.\n\nWhile an internal wiki may assist, the fact is that some of your team's vital knowledge will continue to reside inside the constraints of technologies other than your wiki. This is why having a wiki creator that can integrate with your company's technologies is essential when choosing the right wiki for your organization.\n\n### The search tool should be sturdy and effective.\n\nA robust search tool (which is what we use at Docsie) enables users to quickly locate material without having to go through folders or topics.\n\nAt the very least, the search functionality of the company wiki should be as quick and straightforward as Google's.\n\nDocsie\u2019s search allows our users to find content and knowledge quickly and efficiently. By typing in the word they are looking for, all of the articles and their locations will appear, which is one of the best practices to follow.\n\nConsider the search feature in Docsie to help users find resources from company knowledge. Docsie enables teams to centrally store, organize, and distribute vital information on internal company wiki. They depend on our platform to assist them in quickly locating what they're searching for. That is why, when you click the search box in Docsie, we display your most recently read posts \u2013 since the article you're looking for is certainly one you've just visited.\n\nAdditionally, we provide faceted search, which helps you to refine your search. **For instance**, this is how you might locate references to the word '**Javascript**' inside your documentation and various articles:\n\n![](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1700146955005-1700146955005.jpeg)\n\nA quick and powerful search function is not only a means of reducing the time spent on the quest for information. Additionally, it provides a great user experience for your team, increasing their likelihood to utilize and adding excellent functionality to your Docsie wiki. You can also set up private wiki as well as decide who can have access rights to ensure the safety and security of your data and knowledge management. For instance, you may not want to share access to new hires during their probation period, post which you can add them to your team wiki or continue limiting them to platforms like Google Drive.\n\n### The ability to collaborate\n\nInternal wikis eliminate the knowledge silos that naturally exist in every organization with numerous teams. However, teams should retain their own dedicated place for company information on your wiki.\n\nTeams do this via the usage of books within shelves with Docsie (other wikis-type folders). Engineering teams, for example, have their own devoted subject for important information, as does Marketing. Additionally, each team in an entire organization may develop nested subtopics. For instance, each of your Brand and Growth teams may have its own dedicated subtopic inside the Marketing subject.\n\nWhatever these specialized venues are named, they should make it simple to get the appropriate information in front of the right people, at the right time.\n\nDocsie allows for seamless collaboration with your team. Here is a video that demonstates a few collaboration features within Docsie.\n\n[![Watch the video](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1700146955029-1700146955029.png)](https://www.youtube.com/embed/sEEihQh0UKM)Also, Docsie, unlike Google Docs or others, allows you to set various roles within the platform which is important to stipulate who can do what and to what capacity can they do it, making it user-friendly.\n\nHere is an example of how we positioned the roles of our users within Docsie:\n\n![](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1700146955085-1700146955085.jpeg)\n\nCollaboration is extremely important, especially in these times, where most teams work remotely. To learn more about how Docse can help with collaboration [click here](https://www.docsie.io/blog/articles/collaboration-to-create-well-polished-product-documentation/).\n\n### A method for maintaining current and correct material\n\nCertain wikis make determining if your material is up to date and correct challenging. Look for a wiki that prominently displays critical information such as the date and author of a post to find new content.\n\nWho last modified the content of your wiki?\n\nIf you also have a question like how last modified your documentation, then having a platform that shows timestamps is key! Docsie allows all of our users to see what has been done within various books and this helps them understand what work is still required to be completed in best way possible.\n\n \n\n## What are the key necessities for a well organized internal wiki platform?\n\n \nCreating an efficient internal wiki platform requires careful consideration of several key factors. From effective organization to keeping the format easy to read, the success of such a platform hinges on its ability to serve as a centralized hub for information. Let's delve into the essential components that contribute to a well-organized internal wiki platform.\n\n### Effective organization\n\nTo store and organize material, document editors make use of the conventional folder, also they can have articles and sub-articles, headings, and various layout configurations that can help to manage the layout of your internal wiki a lot more efficiently. However, most of the time finding these files and knowing which file belongs to which department can be tedious without the proper organization of documentation. This makes it difficult for colleagues to locate and keep information.\n\nHaving search capabilities within the platform allows for different teams and departmental associates to find the appropriate documentation quickly and effectively. Also having the information divided into books and shelves creates a more organized situation for the organization's internal documentation.\n\nHere is an example of Docsie's workspace. As you can see we have already organized our documentation within books and shelves. The books are articles and the shelves are a collection of different articles within a specifically tailored knowledge portal.\n\n![](https://s3.amazonaws.com/content-harmony-user-uploads/froala-uploads-1700146955256-1700146955256.jpeg)\n\n### Keeping the format consistent and easy to read\n\nDocumentation should be simple and uncomplicated. With additional formatting choices available to your team, the documentation experience becomes more onerous. When everyone is free to structure their posts whatever they like, the result is an uneven and perplexing wiki experience. If you have a simple to read format that is easy to follow, not only will it be easy to develop and maintain but it will be a quicker and more effective process in developing documentation within a simple structure that is the same design all across the board.\n\nHere is an example of a user guide developed by Docsie. It is our help portal and it will help you understand what a useful and dynamic format looks like.\n\n1. **The main writing area:** It\u2019s a good idea to have images and diagrams, as well as the write-up to best, explain your documentation. It's in a nice location and sized well with headers and titles, positioned well.\n2. **Fully functional search navigation:** This is extremely important in order to speed up the process in which your readers find suitable information\n3. **Links:** Links are key to directing your readers to other pages that are necessary for them to review.\n4. **Table of contents:** This allows your readers to pinpoint specific articles within your knowledge portal and internal documentation.\n5. **Language and version picker:** The ability for your readers to change languages is crucial for companies that have a lot of employees that work overseas, within different countries.\n\n### Search is not just a passing idea\n\nWhen you have a limited amount of documentation written and a small number of employees it may not be problematic to find the right information quickly. However, as your team grows and more individuals contribute to your internal knowledge base, you'll become aware of these document editors' limits.\n\nMost internal documentation is not meant for a growing internal wiki with many employees. To have a dynamic search engine along with a well-organized wiki is essential for maintaining a smooth workflow on finding useful information, policies, user guides, and tutorials that the employees need while searching through the documentation.\n\n## Self-hosting or cloud-based wikis, which one is better for your organization?\n\nNow let's talk about how to publish your documentation, is it better to have a self-hosted or cloud-based proprietary wiki?\n\nLet's begin by looking at the pros and cons for each alternative.\n\n### Wiki that is self-hosted\n\nIf you have the cash and resources, you may host your corporate wiki on your intranet, server, or [internet hosting provider](https://www.quicksprout.com/best-web-hosting/). Among the advantages of a self-hosted wiki are the following:\n\n- You are the only owner of your data.\n- You may design a wiki experience that is tailored to your individual requirements and specifications.\n\nHowever, a self-hosted wiki consumes significant technical resources. Typically, it is best suited for teams with very specialized requirements.\n\n### Wiki hosted on the cloud\n\nDocsie, **for example**, enables you to create an internal wiki without devoting significant technical resources. Within one business day, you can be up and running.\n\nIt will be easy to manage and work with. Also, it can easily be embedded within your companies website with one line of code, this will make it seamlessly merge with your company's brand's look and feel for an overall comfortable user experience. In a long term using Docsie to help you host your documentation through our portal or embedded Docsie pages on your companies site will save time and money in the long run, and lead to a more sufficient documentation workflow.\n\n \n\n## Kinds of Wiki\n\nWikis come in different kinds, each customized to various purposes and needs. Here are a few ones:\n\n1. **Enterprise Wiki:** Intended for use inside an association, these wikis center around coordinated effort and information dividing between workers. They frequently incorporate elements, for example, access control and combination with other venture frameworks.\n2. **Public Wiki****:** Open to the general population, these wikis permit anybody to see and alter content. Wikipedia is a perfect representation of a public wiki where clients overall add to an immense range of points.\n3. **Confidential Wiki:** Limited to a particular gathering or association, private wikis give a controlled climate to joint effort and data dividing between a characterized set of clients. They are frequently utilized for inner documentation and information the board.\n4. **Educational Wiki:** Outfitted towards supporting educational exercises, these wikis are utilized in scholastic settings. They work with cooperative learning, information sharing, and class project coordination among understudies and teachers.\n5. **Project Wiki:** Zeroed in on a particular venture or undertaking, these wikis act as a concentrated space for project documentation, task following, and joint effort among colleagues. They assist with smoothing out correspondence and guarantee that everybody in question is in total agreement.\n6. **Personal Wiki:** Made for individual use, individual wikis go about as a computerized scratch pad or information storehouse for individual data, thoughts, and notes. They can be a valuable device for putting together considerations and data.\n7. **Software Documentation Wiki:** Frequently utilized by programming improvement groups, these wikis give a stage to reporting code, APIs, and improvement processes. They support joint effort among designers and assist with keeping a thorough record of programming related data.\n\n## Laying the groundwork for your information architecture\n\nThe appearance of your information structure will be determined in large part by the wiki solution you pick.\n\nIn Docsie, the material is organized in three ways: shelves (which function similarly to folders) and books (which house the content itself). Thus, if your team makes use of Docsie, your information architecture refers to the way your subjects are organized.\n\n### As you organize your team's internal wiki:\n\nConcentrate on clarity. Everyone on your team, not just those who created it, should be able to simply explore your wiki. Utilize many pairs of eyes to ensure that your wiki structure makes sense widely and that everyone understands where to get information.\n\nAllow teams to be flexible. Allow each team to create a subject or folder in the manner that makes the most sense for their workflow. A framework that works for one team may not work for another.\n\n### Import and supplement content\n\nAfter you've established your architecture, you may begin adding material to your internal wiki. If you already have documentation (for example, on DocX, Markdown PDF and/or JSON files), you should import it into your new wiki before it goes live. We make it simple to import material from a number of tools, as well as markdown files into Docsie.\n\nAdditionally, you should include any significant new material into your wiki prior to its formal debut. Several items that teams commonly add when launching their corporate wiki are their employee handbook and a tutorial on how to navigate their new wiki or knowledge base.\n\n**Configure integrations**\n\nAs indicated before, your team is likely to rely on a small number of technologies to hold critical data. Rather than replacing these tools, we've discovered that integrating them with your knowledge base benefits your team more.\n\nConsider which material should be stored in your wiki and which should be linked to it. Certain types of material belong in a tool other than your wiki. For instance, engineering teams that utilize GitHub may use Docsie to sync markdown files and include bugs and pull requests from GitHub. Thus, users may continue to use GitHub for their workflow while adding effortlessly to their company's wiki.\n\nDocsie allows our users to integrate various other SaaS solutions within our platform. We allow our users to integrate:\n\n- [Github Gists in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/github-gists-in-docsie/)\n \n- [Google Forms in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-forms-in-docsie/)\n \n- [Airtable in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/airtable-in-docsie/)\n \n- [Google Drive in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-drive-in-docsie/)\n \n- [JSFiddle in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/jsfiddle-in-docsie/)\n \n- [Google Sheets in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-sheets-in-docsie/)\n \n- [CodePen in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/codepen-in-docsie/)\n \n- [Google Docs in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-docs-in-docsie/)\n \n- [CodeSandbox in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/codesandbox-in-docsie/)\n \n- [Loom in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/loom-in-docsie/)\n \n- [GRID in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/grid-in-docsie/)\n \n- [Google Maps in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-maps-in-docsie/)\n \n- [Miro in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/miro-in-docsie/)\n \n- [InVision in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/invision-in-docsie/)\n \n- [Figma in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/figma-in-docsie/)\n \n- [iorad in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/iorad-in-docsie/)\n \n- [Jotform in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/jotform-in-docsie/)\n \n- [Google Slides in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/google-slides-in-docsie/)\n \n- [Office 365 Word in Docsie](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/office-365-word-in-docsie/)\n \n\nTo learn more about how we can integrate other technologies with Docsie, [click here](https://help.docsie.io/?doc=/docsie-integrations/content-embeds/).\n\n**Internal Wiki Best Practices**\n\nNavigating the information of an internal wiki demands a set of best practices to ensure users can seamlessly access and utilize the wealth of knowledge stored within.\n\n1. **Intuitive Structure**: Construct a logical and intuitive hierarchy for information. Group related topics together, and establish a clear taxonomy that aligns with the organization's structure.\n \n2. **Search Functionality**: Implement a robust search feature to empower users to quickly locate specific information. A reliable search engine can significantly enhance the user experience and efficiency.\n \n3. **Regular Updates**: Focus on continuous improvement via regular updates as outdated information can lead to confusion.\n \n4. **Permission Controls**: Create proper access levels because you don't need to provide access to all information to everyone. \n \n \n5. **Collaborative Editing**: Facilitate collaborative content creation and editing. Encourage team members to contribute their expertise, fostering a sense of ownership and ensuring that information remains up-to-date and accurate. \n \n6. **Version Control**: Implement version control mechanisms to track changes made to documents. This not only provides a history of edits but also allows for easy rollbacks in case of errors or misinformation.\n \n7. **User Training and Documentation**: Offer comprehensive training and documentation for users. This ensures that everyone understands how to navigate the internal wiki platform effectively and contributes to its success.\n \n\n## Create a launch plan\n\nYou may now begin planning your launch. You'll need to make a critical decision: will the first rollout be limited to a single team or will it span the whole organization?\n\n \n![Create a launch plan](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_7YAL4VSGWRE1CfMOd/68851456-3d33-f0ba-ac37-0eb5d512ca53create_a_launch_plan.png)\n\n**Team-specific:** If you want to open your wiki to a single team, that team will have the opportunity to immerse themselves in the product and begin developing their own information architecture. Then, as your internal wiki grows, the initial staff may give invaluable insight and assistance.\n\n**Company-wide:** If you choose to deploy your wiki throughout your whole organization at once, ensure that everyone is aware of the procedure for managing your authorized knowledge base. Otherwise, it is recommended that you begin with a single team and then expand to departments and expand even further. For company-wide rollouts, we advocate hiring team ambassadors. They will develop into product specialists and will be able to lead the charge within their respective teams.\n\n## Final thoughts\n\n \n\nYour organization's internal wiki is more than a repository for vacation policy. Your wiki contributes to the development of a culture of writing and information sharing.\n\nHowever, the wiki you select is significant. Choose a wiki that simplifies and streamlines documentation. Nobody should be required to jump through hoops in order to have a good grasp of the knowledge you are sharing. This is why we suggest that having a well-thought-out internal wiki is a great way to share information in a strategic and methodological manner in order to help maintain strong company morale.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_RioXqFtJDscO6NMY9/7b031906-a962-b151-30db-1530c6cae82dbanner_36.jpg", "summary": "How to pick, organize, and launch an internal wiki for your business. A comprehensive guide to putting your team on the path to success.t", "publish_date": "November 02, 2021", "categories": ["Documentation Portals", "Technical Writing", "Product Documentation Tutorials", "Internal Documentation"], "status": 1, "path": "/blog/articles/establishing-an-effective-internal-wiki-for-your-organization", "slug": "establishing-an-effective-internal-wiki-for-your-organization", "previous": {"link": "../impress-customers-10-amazing-product-documentation-examples", "title": "Impress Customers: 10 Amazing Product Documentation Examples"}, "next": {"link": "../why-being-a-great-product-manager-requires-pristine-documentation", "title": "Why Being a Great Product Manager Requires Pristine Documentation?"}}, {"title": "5 Steps To Take To Develop Exceptional Customer Experience", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "As a director of Docsie\u2019s customer success team, my team and I have come to a strong realization that quality customer success processes and experiences drive more referrals and overall enjoyment of a product. Through extensive research and experiments, we have found many cornerstones to a successful customer experience which we wanted to share with our readers who take an interest in supporting their own customer base.\n\nMost people make snap decisions based on their emotional response to products. This means that customers always elicit feelings, and emotions as their primary driver to decision-making. While it may seem counterintuitive for companies to address emotions, make no mistake that your consumers are, at their core, human beings. [A Harvard professor](https://www.inc.com/logan-chierotti/harvard-professor-says-95-of-purchasing-decisions-are-subconscious.html#:~:text=Emotion%20is%20what%20really%20drives,are%20incapable%20of%20making%20decisions.) states that 95% of purchasing decisions are made in a subconscious and emotional level. \n\nStrong emotions such as wrath and irritation, as well as pleasant surprise and delight, are critical in determining whether customers will pick your product, engage with it, and remain loyal to your brand. There are a few key factors that dictate how your customers will respond to your product and your overall services.\n\n### Why are companies struggling with maintaining a solid customer experience for their customers?\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_rhcDyuT7eOO1d4tHZ/boo_m42aIexmkTiXjunWM/979cad02-6367-bf69-2a21-1c795bd963d9image.png)\n\nBefore we dive into key strategies to help improve your organization's customer experience we have to talk about what obstacles and issues most companies face and how it impacts the development of [customer](https://blog.hireahelper.com/how-to-get-the-most-out-of-your-customer-reviews-if-youre-a-mover/) success strategies. \n\nWhile most organizations report increasing their investment in Customer Experience, they frequently fail to deliver really great results efficiently and sustainably. Why? Because the operational methods that benefit the business in so many other ways are the primary impediments to the development of Customer Success teams and procedures. More precisely, the greatest obstacle is inherent in companies\u2019 natural propensity to form distinct departments inside the firm. The split of functional departments ultimately results in the formation of organizational silos, a critical impediment to a long-term customer experience strategy.\n\nBy virtue of organizational silos, the firm purposefully divides and distributes ownership of all the elements necessary for continued success. Departmentalization provides several business benefits, the most significant of which is the capacity to apply much-needed focus and investment across multiple initiatives. However, it also establishes an inherent box within each department when it comes to creating processes and experiences in the context of the larger picture. Without a broader view, the danger of uncoordinated customer interactions and duplication of effort throughout the company increases.\n\n**Lack of cross-functionality**\n\nAnother factor that must be addressed in this situation is the necessity for cross-functional collaboration within an organization. While most organizations acknowledge the importance and necessity of cross-functional collaboration, many fall short of establishing common leadership goals. Competing objectives reduce the probability that departments will receive the effort and resources necessary to deliver effectively cross-functionally. As a result, not only are each department's objectives not reached to their full potential, but they are also more inclined to blame the other for not assisting them in meeting their aims.\n\nUncoordinated suites of customer-facing technology platforms are one potentially important and unexpected consequence of silos, particularly for software firms. Adding digital touchpoints is the result of corporate functions not sharing supervision or goals. When a department is unable to get internal funding to address a specific problem or need, it will use its budget to seek funding externally. For instance, marketing almost certainly has its own website, while Customer Support almost certainly has a platform for storing assistance content and processing service requests. However, if you sell a technology-based product, buyers will not be able to tell the difference between these diverse experiences and the product itself. This puts all of your product management teamss' efforts toward creating exceptional user experiences at danger of falling short in the long run.\n\n**Poorly written and designed product documentation**\n\nUnderstanding your product is highly essential for explaining its uses to your customer. how many times in the past have you thought of a situation where you tried to figure out how to assemble a product with a user manual that was either, out of date, poorly written or in a different language which you did not understand. The frustration of poorly written and presented online documentation for many products causes a lot of grief and discomfort to companies' customers. It leads to them being frustrated and annoyed, and in most cases give up on the product altogether. this is why having an effective way to create, publish, maintain and update documentation is essential for any companies success with their customer experience of their product. Also, feedback is key as well, for once you know how the customer is using7 your documentation and where they are getting stuck you can make updates and optimize it to suit their needs and the wellbeing of your overall customer onboarding process.\n\n**Lack of customer feedback protocols**\n\nLacking customer feedback takes a huge toll on the optimization of product documentation, customer support, and the way your organization functions to increase positive customer experiences. Having an inability to hear feedback is a great drawback to overall customer success and this needs to be addressed in order to optimize your entire customer onboarding process. Otherwise, customers may leave your product and you won't understand why or how to bring them back and keep them for good. this can hugely impact revenue and the reputation of your company as a whole.\n\n\n\n## 5 Steps Product Managers Can Develop Exceptional Customer Experience\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_8aPOdtjILxNkucpSi/boo_m42aIexmkTiXjunWM/e264f18b-1252-d578-dd42-b146375f49e2image.png)\n\n**Now that we have addressed the issues that cause companies obstacles in their customer's success, let us take a deep dive into what steps should be taken to create a healthy and productive customer experience by initiating key strategies.**\n\nI am a big believer that the product management team inside a software organization is well-positioned to assist in catapulting a [successful Customer Experience Strategy](https://www.traqiq.com/en/blog/business-agility/want-to-delight-your-customers-get-top-tips-for-stellar-customer-service/) for their organizations. To begin, product management teams have a significant advantage due to the fact that their position is already cross-functional. By coordinating their efforts throughout the business, the team has crucial visibility into small shifts in focus and procedures that might jeopardize the customer experience. Additionally, the product management team is ideally positioned to improve the end-to-end experience, as user experience is currently (or should be) a key emphasis for their efforts. This unique viewpoint and experience-based supervision placed the product management team on the cutting edge of many types of transformations which will catapult the company to their success in user experience.\n\n### Step 1: Comprehend the client journey intimately through customer journey research.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_QiInNDMsqw4SPY7z4/boo_m42aIexmkTiXjunWM/e296fb17-1444-311e-f5b2-d1f780cec2adimage.png)\n\nThis step is highly vital and it requires you to do extensive research on your customers to find out, what they are feeling and how they are experiencing your current customer journey as well as what other journeys they have had and what they liked or disliked about them.\n\nConducting mixed methods research is the most effective approach for collecting data from and about your consumers in order to create an effective and informative customer journey map. When doing user research, make certain that you capture as much of their journey as possible\u2013\u2013the step-by-step process that each individual user goes through during their day (or month/year) as they engage with a service or product.\n\nAs a general guideline, you should also attempt \"data triangulation.\" This requires utilizing three (or more) data sources such as a survey, user interviews, and a workshop, in order to verify the validity of your conclusions.\n\n### Step 2: Incorporating the customer journey research to heighten your understanding of your customers' requirements.\n\nKnowledge from the research you have done above helps you gain a more profound understanding of your customer's requirements. These requirements are crucial for the long-term success of new products features and product upgrades. Share this information diligently with your employees, and use it to help you develop and launch new initiatives. \n\nSharing context forces your team to explore parts of the experience they would have ignored otherwise and to ask critical questions outside the scope of the current product. For instance, at what point along the journey should the customer be aware of a specific new function be generated to ensure maximum adoption? How can the team collaborate with their colleagues in customer service to evaluate the potential impact of the feature on existing and future support offerings? It may also reveal more sophisticated details related to upselling and value-added features, such as how to design an experience that does not complicate or confuse clients over how they are invoiced for your product services.\n\n### Step 3: Well structured customer service and support\n\nNow that you have completed your search on your customer's journey you now have a better understanding of your customer's likes and dislikes about the process in which they want to purchase and use your product. Now it's important to establish strong customer support straight off the bat.\n\nIt is a universal fact that excellent customer service propels a business ahead, while poor service sets you back a few, or even many, steps from your intended outcome, whether that outcome is keeping new customers or improving the value of existing customers. Both existing and new consumers will remember their interactions\u2014whether positive or negative\u2014when it comes time to make their next purchase.\n\nHowever, how can positive customer service encounters affect consumer behavior? [A research study](https://www.zendesk.com/blog/customer-service-and-lifetime-customer-value/) done by Zendek states that 87% of survey respondents report that their positive customer service experience influenced their future purchasing behavior, from recommending products or services to others (which equates to 67%) to purchasing or using additional products or services from that company (54 percent) to considering purchasing or using additional products or [services](https://blog.hireahelper.com/how-to-get-the-most-out-of-your-customer-reviews-if-youre-a-mover/) from that company (which equates to 39%).\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_teSRsO8HfqSgFCDPQ/boo_m42aIexmkTiXjunWM/0507a12b-3f4a-e718-d384-c05fb01139d9image.png)\n(The chart above has been created by Zendesk)\n\nWhat is even more interesting is the research [Zendesk ](https://www.zendesk.com/)found from customers' behavior that occurs as a result of a negative customer service encounter. Almost everyone (which is 97%) of those who had a negative customer experience impacted their future purchasing choices. More precisely, 58% ceased purchasing from the business, 52% moved to another company for that product or service, 52% advised others not to purchase that product or service, and 48% were reluctant to consider the company for future purchases.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Wg5BncrgbhAUFg4hO/boo_m42aIexmkTiXjunWM/da1e5861-6cf6-223b-031c-aab236256854image.png)\n(The image above has been created by Zendesk)\n\nThis research shows us precisely how crucial customer service and support are to customers. Customers have a higher chance to drop off of the customer journey due to poorly developed and maintain customer service and support. By solidifying a solid customer support strategy you can prevent this use and maintain long-term loyal customers.\n\n### Step 4: Clearly written and well-presented product documentation\n\nWith strong customer support comes great documentation responsibility! Good customer support in the background, plays an essential role in your customer's success however, it is also important to ensure your customers know how to successfully use and maintain the use of your product. This is done through video tutorials and effective user guides, knowledge bases, and product documentation which will be used in their education about your product. The user guides and user manuals need to be clear, distinctive, and decisively explain how your product works, what to be careful of and how to use every function of your product. This will make their learning curve a lot smoother and foster a good user experience.\n\n**Creating good product documentation must include:**\n\n* The ability to collaborate: assign tasks and comment, and allow all documentation work time stamped\n\n* The ability to have searchable documentation.\n\n* The ability to allow your customer to switch through different languages within your documentation\n\nAll of these and many more tools and features are found within [Docsie](https://www.docsie.io/).\n\nOnce you have all these aspects of creating good documentation you can now write amazing technical documentation by following these steps I lay out in my previous blog: **Ho[w to create amazing technical documentation?**](https://www.docsie.io/blog/articles/how-to-write-amazing-technical-documentation/)\n\n### Step 5: How to use customer feedback to maintain and optimize product documentation to enhance the customers understanding of your product\n\nCustomer feedback is critical in developing and improving aesthetically pleasing product documentation that your customers understand and use to assist them in using your SaaS or physical product.\n\nOftentimes, businesses are fearful of discovering what their consumers really think about their documentation, which creates a barrier in determining what their customers truly think about their product documentation. Without knowing what your customer is thinking about your product, product documentation, and customer service processes it is nearly impossible to optimize and improve your overall customer experience of using your product and integrating with your company.\n\n**There are 6[ main reasons why customer feedback is essential t](https://www.docsie.io/blog/articles/7-golden-rules-to-successfully-approach-customer-feedback/)o know in order to improve your customer's experience.**\n\n1. Customer input aids in the development of better products documentation.\n\n2. Customer feedback aids in the evaluation of customer satisfaction levels.\n\n3. Collecting customer feedback demonstrates that you care about what they have to say.\n\n4. Customer feedback aids in the creation of the greatest possible customer experience.\n\n5. Customer feedback aids in the retention of customers.\n\n6. Customer feedback is a trustworthy source of data for other consumers.\n\nDocsie provides our customers with an amazing tool that allows them to see what their customers are doing on their product documentation. This tool is called [Vocally](https://help.docsie.io/?doc=/gather-feedback/), but it is found easily on our platform by pressing the \u201cWeb Analytics\u201d tab.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ycnYpUirBuI8y8NQg/boo_m42aIexmkTiXjunWM/a95650ac-c8b4-e949-7f96-09904befa92bimage.png)\n\nBy opening this you can see all the interactions your customers had along with their feedback in regards to your product documentation, user manuals, and user guides.\n\nIt's very powerful and nifty to know how your customers are interacting with your documentation so that you can optimize it for a smoother earpiece, which will essentially increase your customer's overall enjoyment of using your products.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ZvZaJo7kMkbV7MtjT/boo_m42aIexmkTiXjunWM/7e81a679-e9e3-ab05-ba63-bf602cba3f0bimage.png)\n\nIf you want to learn more about vocally [click here](https://help.docsie.io/?doc=/gather-feedback/).\n\n## Conclusion\n\nIt is not the job of your product team to provide the functionality to customers; rather, it is to create an outstanding product experience that fosters loyalty, keeps customers engaged, and makes your product an easy sale to new customers. However, in today's world, that experience is seldom contained inside the product itself, but rather spans the scope of your company's many organizational silos, your product documentation, feedback generated by your customers and of course well rounded customers service and support. Developing a real interest in \u2013 and involvement in \u2013 the company's customer experience strategy is the surest path to producing a truly outstanding product with customers that love to use it.\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_EvYaTOs6KbAqASrLn/boo_XGfvRm3TVTFbV6HET/8b1462fd-a32c-b52d-73f6-9aa694653c1aUntitled_1_min_1_2_3_4_5_6_7_8_9.jpg", "summary": "Strong emotions such as wrath and irritation, as well as pleasant surprise and delight, are critical in determining whether customers will pick your product, engage with it, and remain loyal to your brand. ", "publish_date": "October 21, 2021", "categories": ["Product Documentation", "Product Management", "Best Practices", "Customer Experience"], "status": 1, "path": "/blog/articles/5-steps-to-take-to-develop-exceptional-customer-experience", "slug": "5-steps-to-take-to-develop-exceptional-customer-experience", "previous": {"link": "../what-are-top-9-best-document360-alternatives", "title": "What are top 9 best Document360 Alternatives?"}, "next": {"link": "../impress-customers-10-amazing-product-documentation-examples", "title": "Impress Customers: 10 Amazing Product Documentation Examples"}}, {"title": "What are top 9 best Document360 Alternatives?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "[Document360](https://document360.com/)is an outstanding solution in the field of document creation and collaboration. Document360 is popular with users because of its free trial, customizability, team collaboration, and communication capabilities.\n\nDocument360 is a knowledge management system. It is a platform for developing knowledge bases that enables you to design, collaborate on, and publish self-service knowledge base portals for internal users and clients.\n\nDocsie is great alternative. Additionally, 9 additional Document360 options are available, including Guru, Bloomfire, and Nucilo.\n\n### 1. Bloomfire\n\n![Bloomfire](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_mkOf2MlxBmZj1RvBj/boo_Iebiil2U1sriACOKe/0319c9ee-884b-9b49-d449-d0e0b197d5e0image.png)\n\nBloomfire flattens information hierarchies and ensures that all employees, regardless of their department or job, have access to the same knowledge. This enables you to break through organizational silos and better align your teams.\n\nIt is not uncommon for knowledge bases to give access to both internal and external sources of information. Bloomfire may be a great choice for organizations looking to exchange research or thought-provoking content in order to produce manuals, user guides, or product documentation. However, some users think that Bloomfire's scalability is limited, owing in part to the lack of connections.\n\nUsers may upload information in any format, including word documents, PDFs, videos, audio recordings, and slide presentations, or create new content directly on the site. Bloomfire thoroughly indexes each word in each file, ensuring that users can quickly discover the information they're looking for. Bloomfire data encryption, safe hosting, and numerous backup sites are all included in the security features. To enhance interaction, Bloomfire has features for producing newsletters and custom lists. Employees and consumers also benefit from AI-driven searches with recommended content.\n\nAdditionally, you may use their bulk importing and exporting tool to keep your wiki's pages current and archive any obsolete or unnecessary documents.\n\n**Customer Support:**\n\n* Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat\n\n**Pricing:**\n\n* Basic - $25/users/month paid annually\n\n* Enterprise -Contact sales is required\n\n**Capterra Rating:** 4.3/5\n\n### 2. Docsie\n\n![Docsie](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_wDyYBCIjo3t4p8s7u/boo_Iebiil2U1sriACOKe/bd3cc006-6cf6-c5a8-6b1f-bd22b7f4a261image.png)\n\nDocsie is a robust and feature-rich platform for authoring, managing, designing, and distributing product documentation, user manuals, help desk content, and knowledge base portals. It has collaboration capabilities that enable users to collaborate on digital documentation as it is written, assign tasks, and comment on it. Administrators can exert fine-grained control over data access via user roles and permissions. All updates made in Docsie are timestamped, allowing you to keep track of what your users are doing and where they are making changes. Additionally, Docsie's AI-powered ghost translator enables an almost unlimited number of versions and translations, ensuring a high degree of accuracy when translating documents.\nDocsie is great for internal and external documentation capabilities. Docsie offers amazing translation documentation with a click of a button. Docsie portals can be hosted natively as part of a Docsie plan, or self-hosted using Docsie Script. Docsie has feedback, web analytics tool to see how your customers is using your documentation.\n\n**Customer Support:**\n\n* Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support\n\n**Pricing:**\n\n* Startup \u2013 Free\n\n* Startup Plus\u2013 $39 /month\n\n* Small Teams \u2013 $79 /month\n\n* Business \u2013 $249 /month\n\n* Organization \u2013 $699/month\n\n**Capterra Rating:** 4.7/5\n\n### 3. Documize\n\n![Documize](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_GnP0c419zSlQwu8I0/boo_Iebiil2U1sriACOKe/fdb9874c-a73f-e010-3bb1-99665391a464image.png)\n\nBusinesses may use Documize to develop a knowledge base from existing Word documents. The default template choices provide cut-and-paste snippets, which aids in the development of a more comprehensive knowledge base. Users may include rich text, code snippets, markdown, Jira or Trello boards, and many more within documents.\n\nDocumize provides procedures for change management, such as requesting, authorizing, and publishing documents or material. Additionally, it has a version history and version control system. Documize solicits feedback from users and authors, which it uses to develop and enhance documentation. User messages, interaction records, and time-on-page data are all included in this feedback.\n\n**Customer Support:**\n\n* Email Support, Knowledge Base\n\n**Pricing:**\n\n* Free $0/10 users\n\n* $75/25 users\n\n* $150/50 users\n\n* $250/100 users\n\n* $500/250 users\n\n* $1500/Unlimited users\n\n**Capterra Rating:** 4.6/5\n\n### 4. Freshdesk\n\n![Freshdesk](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_lAJM3HeqaWzzXYmUR/boo_Iebiil2U1sriACOKe/ba311be6-177e-8db4-f453-5f2b8e141f8bimage.png)\n\nFreshdesk is another all-in-one solution that contains a knowledge base, help desk, user manuals, and chat functionality, allowing you to connect with clients via a variety of channels. Using advanced analytics, self-service, and a smart help desk, you can deliver a 360-degree support experience to your consumers. Freshdesk enables users to create a community forum where they can ask questions and receive quick replies. Additionally, it enables you to streamline your workflow and reply more promptly to client inquiries.\n\n**Customer Support:**\n\n* Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), Chat\n\n**Pricing:**\n\n* Sprout \u2013 Basic features at $0\n\n* Blossom \u2013 $13.70/agent/month\n\n* Garden \u2013 $35.70/agent/month\n\n* Estate \u2013 $49.40/agent/month\n\n* Forest \u2013 $98.90/agent/month\n\n**Capterra Rating:** 4.5/5\n\n### 5. Guru\n\n![Guru](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_7t9YvOldMkd8vpqUn/boo_Iebiil2U1sriACOKe/9fcd2dcf-aa4a-eab9-6a33-a57311d71e96image.png)\n\nGuru enables the construction of corporate wikis that are tightly integrated with existing workflows. This guarantees that workers have access to the necessary knowledge to perform their job duties. Guru facilitates the production, sharing, and modification of documentation from other sources directly on the platform, while also integrating with current workflows. This includes contextually relevant, expert-verified information shared across Slack, Microsoft Teams, and email, as well as CRM tools. The Guru editor enables the import, formatting, and modification of pre-existing documentation, as well as the generation of new documentation via export capability.\n\n**Customer Support:**\n\n* Help Center, Email, Live Chat\n\n**Pricing:**\n\n* Free \u2013 Starter/3 users/month (5$/user/month for additional users)\n\n* Builder \u2013 $10/users/month\n\n* Expert \u2013 $20/users/month\n\n**Capterra Rating:** 4.6/5\n\n### 6. Nuclino\n\n![Nuclino](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_MAB48eW04uAoqKwmU/boo_Iebiil2U1sriACOKe/589b8555-7906-4d42-ce9a-bdbc6cbb8f3aimage.png)\n\nNuclino facilitates the administration of pictures, text, video, tasks, embedded web components, and code blocks. Additionally, it supports markdown natively. All technical writing is versioned and timestamped, and user modifications are visible in real-time. Nuclino is meant to allow many users to collaborate smoothly on the same page, which simplifies change monitoring and feedback. The search feature makes advantage of indexing and caching to provide quick results, as well as contextual filters for more advanced search. Additionally, Nuclino enables the visual display of things via boards and graphs.\n\n**Customer Support:**\n\n* Email, Knowledge Base\n\n**Pricing:**\n\n* Free \u2013 Basic features at $0/users/month\n\n* Standard \u2013 $5/users/month\n\n**Capterra Rating:** 4.6/5\n\n### 7. Papyrus\n\n![Papyrus](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_lQ2FzPalKPf2MkDu3/boo_Iebiil2U1sriACOKe/cafba9d0-4292-7d01-f090-2d44989264b1image.png)\n\nPapyrs is not the most feature-rich or powerful tool on this list, but it is one of the most user-friendly. It was created as a lighter, more contemporary alternative to platforms such as Confluence and SharePoint.\n\nPapyrs is a rather general-purpose application that enables you to construct an internal or external wiki, an intranet portal for your staff, collaborates on projects, and even develops a product knowledge base for your clients. It contains a drag-and-drop page editor, a sophisticated search engine, a version history, user permissions, and comments, among other features.\n\n**Customer Support:**\n\n* Email, Contact Form\n\n**Pricing:**\n\n* Personal Free Wiki - $0/month\n\n* Team Wiki -$89/month\n\n* Company Wiki - $347/month\n\n* Company Intranet - $899/month\n\n* Enterprise \u2013 Must contact them for a quote\n\n**Capterra Rating:** 5/5\n\n### 8. ProProf\n\n![ProProf](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_EyyS19u6XzEVSOWF9/boo_Iebiil2U1sriACOKe/cf8615b4-a1d9-39ed-ba91-1d31b879bb85image.png)\n\nThe ProProf knowledge base platform enables the creation of private and public knowledge bases for employees and customers who require access to product documentation and assistance docs. It contributes to the decrease of customer tickets, the improvement of internal documentation for corporate teams, the simplicity of business operations, and the improvement of customer service. ProProfs simplifies and streamlines information gathering for both staff and customers by centralizing access to information across many devices and browsers. ProProf includes a learning management system, a quiz design tool, and real-time chat to make life easier for your business. Because of its toolset, ProProfs is popular among marketers, human resource professionals, and customer support teams. ProProf also instantly translates your online documentation into other languages.\n\n**Customer Support:**\n\n* Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), Chat\n\n**Pricing:**\n\n* Free \u2013 Basic features at $0/20 pages\n\n* Professional \u2013 $13.70/100 pages/month\n\n* Team \u2013 $35.70/200 pages/month\n\n* Business \u2013 $49.40/300 pages/month\n\n* Enterprise \u2013 $98.90/unlimited pages/month\n\n**Capterra Rating:** 4.6/5\n\n### 9. Zoho Wiki\n\n![Zoho Wiki](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_pORaXxv8V6x34a1wC/boo_Iebiil2U1sriACOKe/121f2424-e951-f21d-d31d-805b401b9907image.png)\n\nZoho Wiki is a sophisticated internal wiki that enables you to build workspaces that function independently of one another. Whether you wish to establish a workspace for each location in which your business operates or for each team, each workspace will have its own administrative controls, security, and customization capabilities.\n\nIf you choose to utilize Zoho Wiki, you must assign an administrator to each workspace. They'll create, add, and manage users in your workspace, allowing you to govern who has access to see, edit, remove, and comment on it. This enables you to share information with particular individuals, groups, or your whole organization.\n\nAdditionally, Zoho Wiki is configurable. You have total control over your branding, including the ability to customize logos, header and footer styles, colors, and panel placement.\n\n**Customer Support:**\n\n* Email/Help Desk, FAQs/Forum, Knowledge Base\n\n**Pricing:**\n\n* Free $0/3 users/50MB Storage\n\n* $2.7/users/1GB paid annually\n\n**Capterra Rating:**None\n\n## Conclusion\n\nAs this article should demonstrate, there are several alternatives for corporate knowledge sharing and collaboration platforms on the market.\n\nThe critical question, though, is precisely what do you require. For instance, do you wish to incorporate work tracking or staff engagement features into the platform? Or do you want to create a product that is targeted at certain departments inside your organization?\n\nIn our opinion, Docsie clearly leads the group. It boasts a robust feature set and is capable of performing a broad variety of tasks.\n\n[Docsie ](https://www.docsie.io/)simplifies the process of connecting your company's knowledge base to the work of your employees on the ground - essentially providing rocket fuel for your business!\n\nLeave your thoughts in the comments section. Are there any outstanding items that we've overlooked \u2013 or have you had positive (or negative) experiences with the things we've discussed? We would be delighted to hear from you!\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_kiQ2yyaAaXSOtPvW9/boo_XGfvRm3TVTFbV6HET/ed8a7ef2-f509-5d45-d462-b09e9636bcd3Untitled_1_min_1_2_3_4_5_6_7_8.jpg", "summary": "Docsie is great alternative. Additionally, 8 additional options are available, including Guru, Bloomfire, and Nucilo.", "publish_date": "October 13, 2021", "categories": ["Product Documentation", "Documentation Portals", "Alternative to Document360"], "status": 1, "path": "/blog/articles/what-are-top-9-best-document360-alternatives", "slug": "what-are-top-9-best-document360-alternatives", "previous": {"link": "../how-to-write-amazing-technical-documentation", "title": "How to write amazing technical documentation?"}, "next": {"link": "../5-steps-to-take-to-develop-exceptional-customer-experience", "title": "5 Steps To Take To Develop Exceptional Customer Experience"}}, {"title": "How to write amazing technical documentation?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ixpPN33GyhHXH9KBW/boo_uEOFXPlPg7tAhqPD1/0abc88ea-7ce0-ea44-74ba-9bd8c5d23854the_technical_writing_stuff.jpg)\n\nEvery product and project management team requires key individuals to create and manage various technical documentation projects. This is important for various aspects of building and developing products and projects as well as releasing them and educating customers and employees about different aspects of products, features, and their roles.\n\nAlthough technical documentation may appear difficult, it does not have to be. In this article, we will teach you all you need to know about it so that you can get started on creating and maintaining amazing technical documentation for your products and projects.\n\n### What is technical writing?\n\nTechnical documentation exists in a variety of forms and formats, although it is now mostly available online. Despite the fact that technical documentation is often created by technical writers, development teams, project managers, developers, and other industry professionals, the finest technical documentation communicates information simply and clearly enough for everyone to comprehend. Otherwise, it falls short of its intended function.\n\nTechnical documentation refers to documents that detail a product's characteristics and functions. It is most frequently developed in the software development industry by development and product teams and may be used to address the support needs of various stakeholders within an organization.\n\nThey provide context for items related to the product. Whether they describe a product's usage, technique, functions, features, or development, the end objective is to educate the reader about a particular element of the product. This is true regardless of whether they are utilized in software development, product development, or other areas.\n\n### Who is the intended audience for technical documentation?\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_gwW0HhhGm84k7Ee0A/boo_uEOFXPlPg7tAhqPD1/0c71d6f4-58ef-a35c-75b5-03d70464afc6melanie_deziel_fSWQPBxqClg_unsplash_(1).jpg)\n\nAudiences may be defined in a variety of ways, ranging from end-users to programmers to stakeholders. It varies considerably depending on the type of material in question.\n\nNonetheless, process-based technical documentation is frequently produced with an eye toward other audiences. They might be developers, stakeholders, clients, or other members of the internal team. Although this type of documentation is less frequently utilized than product-based documentation, its purpose is to offer a more in-depth look at the various technical elements that comprise a product.\n\nAt the end of the day, technical documentation is often created for the benefit of the product's users. Its primary objective is often to assist users in accomplishing certain tasks with a product, and so end-users should always be considered while producing the different types of technical documentation.\n\n### What is the significance of technical documentation?\n\nThere are several reasons for the importance of technical documentation. However, it all boils down to one critical advantage. The main reason for technical documentation creation is to inform the public about a product.\n\nThis assertion may seem self-evident, but let's go a little further. After all, a product is completely useless if consumers lack sufficient knowledge about it. A lack of information results in individuals being unable to utilize a product properly or lacking the necessary expertise to really comprehend it.\n\nTechnical documentation is critical from the end user's perspective since it enables them to utilize a product efficiently. This is doubly advantageous for the firm that produces the technical documentation since it reduces customer care hours and results in happy users who can troubleshoot and answer their own queries.\n\nInternally, technical documentation is critical because it provides employees with the knowledge they need to work efficiently on a product, whether it's highly technical material or a high-level overview of planning and processes.\n\nIn any case, products are not always self-explanatory. That is why we require technical documentation to provide us with all of the information we require about them.\n\n## What are the different types of technical documentation out there?\n\nTechnical documentation comes in a variety of forms. The simplest method to distinguish between various forms of technical documentation is to determine for whom they are written. They may be broadly classified into two types: product documentation and process documentation.\n\nIn any case, products are not always self-explanatory. That is why we require technical documentation to provide us with all of the information we require about them.\n\n\n\n### Process oriented documentation\n\nSimply put, process oriented documentation details the method by which a product is developed. It is not concerned with the final result, but with the various processes, data, and events that contribute to its advancement and evolution.\n\nThis type of technical writing is typically kept internal and is of little value or interest to consumers or end users (save for external stakeholders having a vested interest in a product's development). It is beneficial since it denotes the many stages of a product's lifespan. This type of documentation is used for product management and project management teams as well as other corporate teams which need to initiate various processes and catalog documentation, such as HR and even development teams.\n\nProcess-oriented documentation can consist6 of Project proposals, which present objectives and timelines related to product development. Product requirements, which are compelling documents that describe essential facts and figures about a new product or service. Goals, user personas & stories, release details, roadmaps, wireframes & design details, risks & dependencies are common aspects.\n\nProcess oriented documentation can also consist of project plans, outlines, summaries, and charters.\n\nProject and product managers have an especially strong need for product and project roadmaps, so having documentation and plans to support this aspect of their workflow is essential for the progression of projects and the development of products.\n\nProject reporting and updates, as well as specifications of certain stages of processes within the product or project development, is another aspect of process-oriented documentation. This provides fantastic overviews of the many phases in your product's lifespan.\n\n### Product oriented Documentation\n\nThe next type of technical documentation is product-based documentation. Often known as user documentation, describes what a completed product is and how to use it. Rather than describing the development process, it emphasizes the finished result.\n\nThere are various different types of product oriented documentation, however, the main key types are user manuals, tutorials, installation guidelines, troubleshooting guides, Frequently Asked Questions, knowledge bases, wikis, and other learning resources: These types of documentation provide information about your product and help end users learn how to use it.\n\nUser experience documentation is another form of product oriented docs for SaaS companies. UX Documentation describes your product's user experience (UX). A list of all pertinent screenshots and user personas. his includes user personas, use cases, style guidelines, mock-ups, prototypes, wireframes, and any necessary screenshots.\n\nThe next sort of product documentation is release notes. This may be used for internal documentation to keep sales and marketing informed about SaaS product upgrades or to inform users and customers of new features and updates to a technical product.\n\n### Software Oriented Documentation\n\nWhether you're writing for users or developers, make sure your documentation is thorough and answers their queries. You'll save time answering the same questions over.\n\nSoftware documentation includes; API documentation software architecture design, documentation, and source code documentation. These documentations are very important for software teams to know how to build and structure certain technical platforms and products. For developers it is essential to create documentation for software requirements, system documentation, code documentation, test plans and create other forms of documentation to increase and maintain effective teams.\n\n## What are the advantages of superb technical documentation?\n\n![](https://images.unsplash.com/photo-1515378791036-0648a3ef77b2?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDU2fHxvbmxpbmUlMjBkb2N1bWVudGF0aW9ufGVufDB8fHx8MTYzMzM3MTIxMQ&ixlib=rb-1.2.1&q=80&w=1080)\n\nExcellent technical documentation is important to the product development process for several reasons. Above all, it helps everyone realize their goals.\n\nWhat do we mean? If you're creating a product, your ultimate aim is for people to enjoy using it. As a consumer, your objective is to use a product successfully to solve a problem or offer a service. This is impossible if consumers don't comprehend or use a product.\n\nGreat technical documentation helps here. It equips consumers with product knowledge and helps them utilize it successfully, while also assisting product teams in their development process.\n\nIn order to ensure your technical documentation is well written the trick is to set up a proper process, workflow, and strategy to write quality technical documentation that is clear and decisively written. It must be simple to use and comprehend for its users. Otherwise, it won't assist everyone to accomplish their goals.\n\n### Docsie is a clear solution to help you write better documentation\n\nClear, high-quality, and easily accessible technical documentation is essential. To assist you and your development team in making this a reality, Docsie's free trial can help you get started on creating and writing technical documentation.\n\nOur beautiful, easily customizable knowledge portal creator enables your team to collaborate effortlessly on technical documentation while remaining organized.\n\nForget about the headaches associated with documentation that is dispersed among emails, Microsoft teams, GitHub, and Google Drive. By utilizing our platform, you can ensure that all necessary information is centralized, allowing you to focus your attention on getting your creative juices flowing and creating amazing content. [Get started now!](https://www.docsie.io/)\n\n## What is the best way to develop technical documentation?\n\nMany individuals are unsure where to begin when producing technical documentation. Not to worry; creating excellent technical documentation is a learned talent. To assist you in the meanwhile, we've broken down some straightforward methods for quickly producing good technical documentation.\n\n### 1. Conduct research\n\nLet's face it: it's difficult to generate good technical documentation unless you're completely clear about the material you're attempting to provide. If you already have examples, research, samples, and other data to work with, move on to step two.\n\nHowever, if you're beginning from scratch, it's critical that you conduct research. Meet with the team that will be responsible for the technical documentation in issue, discuss, and assign various research assignments to various team members.\n\nFor your research, it is a good idea to compile all the current information and documentation you have to work with.\n\nThe next step for your research is to consider what your technical documentation will be covering, your goals and objectives that you want to accomplish with your technical documentation.\n\nThen the next step is to list what sort of specific software, tools and style guides in the development of your technical documentation. These tools can easily be managed with Docsie. In fact all of your research can be written and collaborated to complete within Docsie as well.\n\n### 2. Technical documentation design\n\nThe substance of technical documentation is critical. Nonetheless, the appearance of your technical documentation is essential as well. A well-organized, visually appealing document will communicate information far more effectively than a disorganized tangle of documents.\n\nAs such, there are a few points to consider while designing your documentation. To begin, consider structure and navigation. Individuals often utilize technical documentation to locate particular information or a solution to an issue, and they must do so promptly to ensure the resource's effectiveness. As a result, the organization of your documentation is highly essential for this reason.\n\nIt's a good idea to categorize and sub-categorize your knowledge so that it can be readily accessed. This can be done through Docsie\u2019s articles within a Docsie Book. Articles will be displayed on the right hand side of every published documentation from Docsie:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_iUtMpbO0NjOCAF31g/boo_uEOFXPlPg7tAhqPD1/e8596395-59f7-8047-cc5e-74a54d5881c81.png)\n\nIt's also essential if your documentation includes a robust search feature and a dynamic table of contents that enables users to easily access the information they require. The most effective documentation software, such as Docsie, also has this functionality along with many others. \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_IFCFzJGnWtVc2CzOv/boo_uEOFXPlPg7tAhqPD1/eb564116-d7fa-ef24-1ddb-e5bcf7e3b4dd2.png)\n\nAdditionally, it's a good idea to start with a technical documentation skeleton. A skeleton layout of your technical documentation is easy to create and it will assist you in ensuring that you do not overlook any critical data that you wish to include in your technical documentation. We will discuss the skeleton of your technical documentation write-up on the step below. This will maintain the visual consistency and organization of all your material.\n\n### 3. Writing structure\n\nAt this point in the process, it is time to begin the real content production. Meet with the team responsible for your company's technical documentation and assemble all of the research conducted in step one. Then, based on each team member's abilities, you may allocate writing jobs to them.\n\nThe highest technical documentation starts with a skeleton which is the outline of the documentation.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_tYYBJlM0YkLJ2S48e/boo_uEOFXPlPg7tAhqPD1/3ecefef2-02a7-686b-98d7-b7910dc0540d3.png)\n\nThe documentation must also be easy to read and follow along and it a good idea to let others in your team review the documentation and comment on it. This can be done easily with Docsie\u2019s commenting feature.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_BHCuBgK7PnFXEM5AF/boo_uEOFXPlPg7tAhqPD1/b868c808-13f3-cd68-a5a9-e365ca42b1284.png)\n\nOnce everyone has completed a first draft of their technical documentation material, it is critical to review, evaluate, and review some more. It's a good idea to have at least two sets of eyes review each part of your documentation. This ensures that the material is not just clear, well-written, and grammatically accurate, but also effective for the intended audience.\n\nIf your technical documentation contains how-to instructions or steps to take, ensure that your team members test those steps and verify that they achieve what they are meant to.\n\n### 4. Test how users interact with your documentation\n\nYou may believe that you validated your paperwork throughout the review process, but this is not the case. After you've completed your technical documentation, it's critical to run it through a testing process to ensure that it's free of organizational flaws, confusing content, and usability difficulties.\n\nTo achieve this stage, you should seek out external users to conduct a review of your documentation. Allow them to read it, utilize it to assist them in performing the duties assigned, and offer you their candid comments. It is critical that your testers are external since they will see your documentation objectively and without bias, which will impact their evaluation. This can all be done with Docsie\u2019s web analytics. It allows you to see what your readers on focusing on in your documentation, receive feedback and also know what bothers them about the documentation and format of your technical docs.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_u6RAUGyvcgpYUsL7b/boo_uEOFXPlPg7tAhqPD1/4873aa1d-2007-2f3c-33d0-9c4b471fcae75.png)\n\nOn Docsie\u2019s web analytics you can see a short video of how your readers are interacting with your technical documentation and use this information, paired with a rating done by the reader to optimize your documentation. It's very important to understand how to approach [customer feedback](https://www.docsie.io/blog/articles/7-golden-rules-to-successfully-approach-customer-feedback/) and integrate it into your technical documentation creation and workflow.\n\n### 5. Optimize the technical documentation with feedback\n\nConsider that you are now prepared to launch your brand-new technical documentation! After incorporating any feedback and comments gathered during the testing phase, you can update and republish your technical documentation for your users to use! This should give them a more wholesome documentation experience.\n\nNonetheless, your technical documentation journey does not end here. Technical documents are dynamic and are constantly updated and modified to reflect the products they cover. As such, it's a good idea to establish a protocol outlining what needs to be done when new information is added, changes are made, or general maintenance is performed.\n\nMany companies choose to implement maintenance schedule updates to their documentation. They establish specific dates for evaluating whether any changes are necessary, ensuring that all their information is always current and that modifications are never overlooked.\n\n## Quick tips to get started\n\n### Sign up with Docsie\n\nDocsie has a robust toolset to help you create amazing and appealing technical documentation.\n\n### Know your audience\n\nThere are several forms of technical documentation. Consider who will be reading your documentation to determine the type of document, material, and language to employ. Programmers, engineers, stakeholders, project managers, end-users, etc.\n\n### Plan your documentation\n\nPrepare an initial strategy that outlines the type of documents you'll create. Consider the types of documentation required for your product and what they will and will not cover.\n\n### Be succinct and avoid repetition.\n\nStep one is easy if you've previously completed it. You've worked hard on your technical documentation; make sure it's useful and easy to use. Ensure your writing is succinct and that you don't duplicate material across articles unless you absolutely need to.\n\n### Consistency\n\nIt's a tiny issue, but consistency in technical documentation is vital. Fonts, writing styles, design, formatting, and location are examples. Set guidelines early in the documentation development process and keep to them. It helps if they match the look and feel of your companies brand. You can use [Docsie\u2019s styling guide](https://help.docsie.io/?doc=/publish-documentation-portal/docsie-styling-guide/) to ensure this.\n\n## Recall your aim\n\nWhen working on a paper, ask yourself or your team, \"What do I want the reader to be able to do?\" By focusing on your purpose, you'll guarantee that your documentation is useful and actionable without unnecessary detail.\n\nGet started with your technical documentation\n\nReady to enter the world of technical writing? Keep this advice handy while you prepare your product's technical documentation. Practice makes perfect, and there's no better time than now to start.\n\nStart planning your documents and defining your content. With our [free trial](https://www.docsie.io/) and this article as a guide, you'll be producing outstanding technical documentation in no time!\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_6STzj5zD4ukTZf2t0/boo_XGfvRm3TVTFbV6HET/863766ef-719a-ef9a-e2b2-0e2de455d472Untitled_1_min_1_2_3_4_5_6_7.jpg", "summary": " In this article, we will teach you all you need to know about it so that you can get started on creating and maintaining amazing technical documentation for your products and projects.", "publish_date": "October 04, 2021", "categories": ["Product Documentation", "Best Practices", "Technical Writing", "API Documentation", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/how-to-write-amazing-technical-documentation", "slug": "how-to-write-amazing-technical-documentation", "previous": {"link": "../top-10-tools-used-by-product-managers", "title": "Top 10 Tools Used By Product Managers"}, "next": {"link": "../what-are-top-9-best-document360-alternatives", "title": "What are top 9 best Document360 Alternatives?"}}, {"title": "Top 10 Tools Used By Product Managers", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_fcHAUHcTRRqPZwDbU/boo_MNiBMszeecwIAY9Z9/7a985eac-873a-e5da-7e4e-7fbd5fca747210_tools.jpg)\n\nThis article will assist you in comparing and evaluating the finest product management platforms and tools in a timely manner. First, I'll go over a list of tools, and then I'll go over the many sorts of PM tools you may use while developing your products.\n\n### What Are Product Management Tools, How Do They Work and Why Do Product Managers Need Them?\n\nProduct management teams have a borage of life cycle processes which can be complex and cause many stages to complete them. These stages require product managers to use various applications to speed up certain processes. Product management tools are software applications that assist product teams with any or all aspects of the product lifecycle, including planning, researching, and creating, as well as releasing, assessing, and iterating on a product.** **Product managers also need tools for establishing a product roadmaping, user journey mapping, consumer research, feature prioritization, managing sprints, prototyping, evaluating product data, process mapping, and managing product releases are all tasks that product teams utilize product management tools for.\n\nRemote product management teams who require a central location to create and manage their products may benefit from product management solutions. Powerful tools such as Docsie and Monday.com are essential to help speed up the process and allow for a smooth workflow.\n\n### What type of product management software is necessary for a successful product management team?\n\nSoftware that is meant to assist you in improving and maintaining a part of your organization must include specific characteristics. Because it's difficult to find a product management software with all of these capabilities, we believe it's important to include a various tools that are useful when managing your product. Let's have a look at some of the most important tools for product managers.\n\n* **Product documentation: **In order to prepare your product for release, you'll need to create product documentation. Customers can use these papers to learn how to use the product and handle any issues. Every sort of product requires documentation, however, the degree of depth and types of documentation vary.\n\n* **Data management/sharing**: In order to have effective coordination between yourself and your team members, you'll need a tool like this. A prerequisite for a simple product management cycle is the ability to communicate and interact with readily available data.\n\n* **User tracking/analysis**: Getting a good read on your user base and how they react to your product is critical to keeping your product running at its best for the longest period.\n\n* **Customer survey tools: **There is no better method to optimize your products than consumers than to simply ask them how they feel about your product, other than watching user behavior**.**\n\n* **Roadmapping**: The ability to use a road mapping tool within your chosen product management software will be quite helpful in ensuring that your product runs smoothly.\n\n* **Prototyping**: To get off to a good start, you need to have the appropriate vision for your product from the beginning.\n\n* **Task management:** Assigning the appropriate job to the right team member provides the best possible execution of that task, and the ability to monitor that performance in real-time is an extra benefit that many product managers enjoy.\n\n### 1. API Fuse\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_j9p3GlxlCWaO84zSj/boo_MNiBMszeecwIAY9Z9/72e388bb-a2bb-d00c-e134-c9b1430e5351image.png)\n\n**Overview:** API Fuse is one of the most effective product management solution for prioritizing and developing customer-facing connections.\n\n**Support: **\n\n* FAQs/Forum,[ Knowledge Base](https://apifuse.io/blog/)\n\n**Pricing: **\n\n* The monthly cost of API Fuse is $500. A customized demonstration may be scheduled depending on your specific use cases and objectives.\n\nAPI Fuse is an embedded integration technology designed specifically for SaaS apps. Product managers may use API Fuse to prioritize which integrations to create and respond to end-user integration requests without adding to their development backlog.\n\nIn their own custom branded marketplace, SaaS product managers may promote their most desired integrations that are relevant to their consumers. Product managers may also utilize API Fuse to allow their users to link their different apps right within their SaaS platform.\n\n**Capterra Rating: **None\n\n### 2. Clubhouse\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_PcAYelFqtcVWn6ImR/boo_MNiBMszeecwIAY9Z9/8be8444b-d2cb-f5b1-e4ff-80ce40c9514cimage.png)\n\n**Overview:** Software development project management tool that focuses on helping software developers create better products.\n\n**Support: **\n\n* FAQs/Forum, Online Chat, [Knowledge Base](https://help.shortcut.com/hc/en-us)\n\n**Pricing: **\n\n* Clubhouse provides a freemium version of the application for up to 10 users, additional users cost $8.50 per month per user.\n\nClubhouse is a collaborative home for product creation that is geared for speed, built for software developers by software developers. Features like templated storyboarding and company-wide progress monitoring would be appreciated by-product management teams.\n\nClubhouse is designed for mid-sized Agile software teams, therefore if your product management team falls outside of those boundaries, you could run into some restrictions or minor roadblocks. But that's what free trials are for.\n\nClubhouse covers everything a competent product manager needs, from strong roadmapping to a plethora of connectors, at a very low fee. The cost-benefit analysis is favorable for mid-sized businesses, while small teams/start-ups will benefit from their freemium solution.\n\n**Capterra Rating:** 4.7/ 5\n\n\n\n### 3. Docsie\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_7wXiWkShOfiaJ4axa/boo_MNiBMszeecwIAY9Z9/d63f3eb6-c4f3-8925-27d0-1713babf1c89image.png)\n\n### Overview: Helps businesses create and maintain help docs and user manuals in multiple languages.\n\n**Support:**\n\n* Email Support, [Knowledge Base](https://help.docsie.io/), Phone Support\n\n**Pricing:**\n\n* Docsie has a free-forever plan called Startup, and 4 additional paid plans targeted to small, medium and large businesses consecutively. [See Pricing](https://app.docsie.io/organization/software_documentation_company/#/notifications)\n\nThe first alpha of Docsie was launched in May of 2018. Docsie is a smarter way to create stunning product documentation. Docsie\u2019s goal is to help businesses write better product documentation.\n\nDocsie is a robust and powerful platform that allows you to create, manage, design, and publish every aspect of product documentation and knowledge base portals. It has collaboration capabilities that allow your users to work together, assign tasks, and comment on documentation as it\u2019s written. User roles and permissions allow granular control over data access. All changes in Docsie are time-stamped, so you will know what your users are doing and where they are making changes. Docsie also supports a virtually unlimited number of versions and translations using its AI powered, ghost translator, offering a high level of accuracy with translated docs.\n\nDocsie offers universal search functionality across all documents and workspaces. The Docsie portal is available for native hosting as part of a Docsie plan, with self-hosting available using Docsie Script and the supplied Docsie Styling Guide. Docsie provides numerous plugins and add-ons that enable versatile and dynamic online documentation. Docsie can be used for internal documentation as well as external documentation. It allows for drag and drop capabilities as well as secure pages with JSON web token (JWT) verification. Docsie also has a feedback tool called Vocally which allows you to collect text feedback and record user-side interaction videos, helping you iterate and improve your documentation.\n\n**Capterra Rating:** 4.7/ 5\n\n### 4. Jira\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_emt0VdCWHCM6qCONj/boo_MNiBMszeecwIAY9Z9/c80666fb-cb5a-c188-a8e1-151db724d1adimage.png)\n\n**Overview: **\n\n* Jira is the world's most popular software development platform for agile teams.\n\n**Support:**\n\n* Email Support, FAQs/Forum, [Knowledge Base](https://www.atlassian.com/software/jira/guides), Phone Support, Online Chat\n\n**Pricing:** \n\n* Jira provides a freemium version of the app for up to 10 users that cost $7 per month.\n\nJira is a project management solution for agile teams who need to take a product from concept to hard launch and beyond. Jira software features like scrum boards, roadmaps, agile reporting, and configurable workflow may help any product lifecycle management team.\n\nVarious users may be deterred by some micro-level issues, despite Jira's well-balanced features-for-pricing combination. Customizing columns inside a process, for example, might be difficult. However, this is not a deal-breaker.\n\n**Capterra Rating: **4.4/5\n\n### 5. Monday.com\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_FGsgx1Ebt80YkNoHv/boo_MNiBMszeecwIAY9Z9/fe5c273d-07bd-f989-03d2-d6044084a6e1image.png)\n\n**Overview:** \n\n* Monday.com has been known to be one of the best product management solution platforms for any size team on the market today.\n\n**Support:** \n\n* Email Support, FAQs/Forum, Knowledge Base, Phone Support, Online Chat\n\n**Pricing:** \n\n* Monday.com's pricing starts at $17/2 users/month. A 14-day free trial is available for the tool.\n\nMonday.com is a web-based product management tool that helps teams of all sizes plan, track, and manage their daily tasks. Monday.com lets teams define clear ownership, evaluate and monitor their work, organize sprints, and communicate together on everything from large-scale product roadmaps to weekly iterations. The agile platform at Monday.com makes it simple for teams to collaborate from anywhere.\n\nMonday.com's Work OS is made up of a combination of visual and flexible elements that may be used to build whatever agile workflow your team needs. Milestones, Gantt and Kanban views, task dependencies, and project analysis are all supported. Monday.com offers a user interface that is clear and straightforward, and onboarding is quick and easy. Teams from any department may quickly locate the capabilities they require to tailor their account to their own requirements.\n\nMonday.com provides configurable templates for any product management team or stage. Monday.com's adaptable scrum platform is beneficial to managers, as it can handle teams of 5 to 5,000 people.\n\n**Capterra Rating:** 4.6/5\n\n### 6. Prodpad\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_tJc9tpEVjJkX1Dnqe/boo_MNiBMszeecwIAY9Z9/38f23447-6d2b-2248-3b1f-bc6196a5ed5dimage.png)\n\n**Overview:** \n\n* Product lifecycle management features such as product backlogs, roadmaps, customer feedback, and more are available through ProdPad.\n\n**Support: **\n\n* Email Support, FAQs/Forum, [Knowledge Base,](https://www.prodpad.com/resources/guides/) Phone Support, Online Chat\n\n**Price: **\n\n* ProdPad is available for $99 a month with a free 7-to-30-day trial.\n\nProdPad is a product roadmap solution that keeps your entire team up to date and in sync. Features like product spec templates annotated designs and versioning, and realistic user personas will appeal to product management experts.\n\nProductPad includes Idea Capturing which is a must-have in the product management tools evaluation criteria. ProdPad puts a lot of work into making sure their planning, ideas, and roadmaps solutions are excellent.\n\n**Capterra Rating: **3.8/5\n\n### 7. Productboard\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_vmUktnidPAUGYqJl7/boo_MNiBMszeecwIAY9Z9/843532c2-096c-2cfb-7ed9-a7143b1c6bd8image.png)\n\n**Overview:** \n\n* Productboard is a product management system that helps you with consumer research, prioritizing, and product road mapping as you build new products.\n\n**Support:**\n\n* Email Support, FAQs/Forum, [Knowledge Base](https://support.productboard.com/hc/en-us), Online Chat\n\n**Pricing: **\n\n* Productboard provides its users with a 15-day free trial and charges $49 per user each month.\n\nProductboard is a product management solution that assists your team in determining what features your target consumers want, prioritizing which features to create (and when), and bringing everyone from planning to QA together around your product roadmap.\n\nThe depth and breadth of third-party connection possibilities with major project management software were one of the things I looked for in this study. While Productboard provides a number of connectivity possibilities, it has fewer connections than the majority of the companies on our list.\n\nProductboard excels in many things, but one feature that stands out is the ability to aggregate product data and client requirements/requests across several inboxes, including Slack.\n\n**Capterra Rating:** 4.7/5\n\n### 8. ProductPlan\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_WYpc1dHsUZTZOLBc4/boo_MNiBMszeecwIAY9Z9/98bdb930-af32-2fa3-532b-6ee370e3daa9image.png)\n\n**Overview:** \n\n* ProductPlan is a product development tool with a sleek user interface that makes it simple to visualize and discuss product strategy.\n\n**Support:**\n\n* Email Support, FAQs/Forum, [Knowledge Base](https://www.productplan.com/explore/), Phone Support, Online Chat\n\n**Pricing:** \n\n* ProductPlan provides a 14-day free trial and it costs $39 per user each month.\n\nProductPlan offers over 25 different roadmap templates to choose from. Despite the impressive list of capabilities above, ProductPlan lacks an appropriate mechanism to manage requirements for the products it hosts. This won't be an issue for many users because needs are frequently handled independently; nonetheless, it's something to keep in mind.\n\nProductPlan also includes templates for product roadmaps as well as launch plans, executive projects, IT plans, and more.\n\n**Capterra Rating: **4.5/5\n\n### 9. Roadmunk\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_swOpuXkyNZdkfxmWA/boo_MNiBMszeecwIAY9Z9/69f2283c-947d-4b67-43d9-4c4cd664902fimage.png)\n\n**Overview:** \n\n* Thousands of product teams utilize RoadMunk as a road mapping tool to illustrate product strategy.\n\n**Support:**\n\n* Email Support, FAQs/Forum, [Knowledge Base](https://learn.roadmunk.com/), Online Chat\n\n**Pricing:** \n\n* Roadmunk is available for $19 per month with a 14-day free trial.\n\nCapturing consumer feedback, prioritizing what to create, and designing boardroom-ready strategy roadmaps will be important to product managers.\n\nBecause of its relevance for the development cycle, I particularly call out customer feedback aggregation as a product management tool attribute in the assessment criteria. Roadmunk understands this better than most, and their ability to manage all user requests in one centralized location (their \"feedback mailbox\") received high marks.\n\n**Capterra Rating:** 4.4/5\n\n### 10. Wrike\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_RybC6Vo8HnKJY4dhb/boo_MNiBMszeecwIAY9Z9/99d4a719-0e24-6062-5d25-6e2d2f5e38feimage.png)\n\n**Overview:** \n\n* Wrike is a leading work management platform that includes tools for release management, product development, and product vision.\n\n**Support:**\n\n* Email Support, FAQs/Forum, [Knowledge Base](https://www.wrike.com/resources/?Topic=Project%20Management), Phone Support, Online Chat\n\n**Price:** \n\n* Wrike provides a freemium version of the software for up to 5 users but anything above cost costs $9.80 per month/user.\n\nWrike, which is used by Google and Hootsuite, is a collaborative product management platform with a feature set that complements the work style of any product development team. Wrike can help you manage your product lifecycle whether you use a classic waterfall method or an agile framework.\n\nThere are many integrations available with Wrike but it does lack a few feature sets that might be useful for product management, such as configurable concept and planning templates.\n\n**Capterra Rating: **4.2/5\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_y3JpTGbtOMvVFzDPv/boo_XGfvRm3TVTFbV6HET/1681de71-772b-abe0-ba6c-fb57d50fc93aUntitled_1_min_1_2_3_4_5_6.jpg", "summary": "This article will assist you in comparing and evaluating the finest product management platforms and tools. ", "publish_date": "September 28, 2021", "categories": ["AI", "Product Management", "Product Updates", "Best Practices", "Tools For Product Managers"], "status": 1, "path": "/blog/articles/top-10-tools-used-by-product-managers", "slug": "top-10-tools-used-by-product-managers", "previous": {"link": "../9-alternatives-to-gitbook", "title": "9 Alternatives To Gitbook"}, "next": {"link": "../how-to-write-amazing-technical-documentation", "title": "How to write amazing technical documentation?"}}, {"title": "9 Alternatives To Gitbook", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "###### Gitbook is a secure solution in the list of top documentation software. In the world of SaaS and tangible products, solid product documentation, user guide creator platforms play a vital role in product management tools used today.\n\nGitBook is an all-in-one software documentation tool that can serve as an internal wiki, a knowledge base for customers, and a personal note-taking tool.\n\nGitbook is a nice open-source documentation creation platform but they are not as adaptable as some other documentation generating software on the market. Gitbook is lacking in essential capabilities such as categorization, comment boards for collaboration, and content management capabilities.\n\n## Top GitBook Alternatives for Documentation\n\nGitBook is a popular documentation tool, but several alternatives offer unique features:\n\n1. **Docsie**: Powerful platform for product documentation, user guides, and knowledge base portals\n2. **HelpDocs**: Specializes in customer-facing documentation\n3. **Bloomfire**: Great for sharing research and thought leadership\n4. **Freshdesk**: All-in-one solution with knowledge base and help desk\n5. **Guru**: Focuses on internal wiki solutions\n6. *Archbee**: Ideal for SaaS companies and startups\n7. **KnowledgeOwl**: Strong for internal knowledge bases\n8. **ProProf**: Offers both private and public knowledge bases\n9. **Zendesk**: Integrates knowledge base with customer service tools\n\nKey features to consider when choosing an alternative:\n- Search capabilities\n- Collaboration tools\n- User interface\n- Security options\n- Analytics\n- Permission management\n- Translation features\n\nDocsie stands out with its robust features, including version control, AI-powered translation, and customizable portals. Select a platform that best fits your specific documentation needs and workflow.\n\n### So what are Gitbook\u2019s strengths?\n\nUsing the Gitbook editor, you, your users, and your team can easily record everything from products to APIs to internal knowledge bases. GitBook supports importing from websites or Markdown files. It employees a straightforward folder structure.\n\nGitbook improves the efficiency of your company's documentation by creating relatively simple yet effective knowledge-sharing of your services or products. It does, however, give an interactive approach to process documents, although at times there are some difficulties with customer service.\n\nAlthough it lacks customer service, some collaboration capabilities, such as real-time collaborative editing, it excels in others. GitBook may be an excellent alternative if you're searching for a tool to combine all static documents in one location.\n\nAs a result, you'll come across a plethora of Gitbook alternatives. However, for your convenience, we've compiled a list of the finest options, along with their benefits, that will be available in 2022 to assist you in making the right decision for your company.\n\n## Docsie\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_byObwsJeaL56O2AoE/boo_1xOV9ra0Ht3LinYge/53d99d3e-0c21-d4ff-ee1f-19f4582d7f74image.png)\n\n**[Docsie**](https://www.docsie.io/) is a strong and powerful platform for creating, managing, designing, and publishing product documentation, user guides, help desk documentation and knowledge base portals. It has collaboration features that enable users to collaborate, assign tasks, and comment on digital documentation as it is written. User roles and permissions enable administrators to exercise fine-grained control over data access. All modifications in Docsie are timestamped, which enables you to track what your users are doing and where they are making changes. Additionally, Docsie allows a practically infinite number of versions and translations with its AI-powered ghost translator, which ensures a high degree of accuracy when translating documents.\n\n### What is Docsie used for?\n\n* Internal and external documentation capabilities\n\n* Ability to translate documentation with a click of a button\n\n* Internal and external search capabilities for all documentation.\n\n* Docsie portals can be hosted natively as part of a Docsie plan, or self-hosted using Docsie Script.\n\n* Has a feedback, web analytics tool to see how your customers is using your documentation\n\n### Docsie provides five tiers of pricing:\n\n* Startup \u2013 Free\n\n* Startup Plus\u2013 $39 /month\n\n* Small Teams \u2013 $79 /month\n\n* Business \u2013 $249 /month\n\n* Oraganization \u2013 $699/month\n\n### Advantages and Disadvantages of Docsie\n\n**Pros:**\n\n* Everything is time-stamped\n\n* Has many useful integrations\n\n* Allows for style customizations\n\n* Easy to use once you get started\n\n* All documentation is dynamic and versatile\n\n* Excellent and quick to respond technical support\n\n* Docsie comes with a plethora of plugins and add-ons \n\n* The online documentation looks modern and has a sleek design\n\n* Has useful tools for collaborating with your team to complete documentation\n\n**Cons:**\n\n* Some minor restrictions with formatting and page layout.\n\n\n\n\n## Archbee\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_yVBVdyyuGOigNAdPn/boo_1xOV9ra0Ht3LinYge/f35ef101-9f12-5b20-e631-eea39004f71bimage.png)\n\n[Archbee ](https://www.archbee.io/)is a fantastic knowledge management system for your staff and consumers. This solution is ideal for SaaS firms and startups since it can consolidate all of your company's information so that your staff and customers can benefit from it.\n\nArchbee is one of the finest Gitbooks alternatives since it allows you to create a centralized knowledge library for developers and other specialists. As a result, the technology may be utilized as an internal wiki, self-service, and technical documentation tool.\n\n### With Archbee, you can:\n\n* Reduce information islands and improve knowledge interchange\n\n* Provide a model support experience to consumers\n\n* Close the knowledge gap between workers\n\n* Improve developer efficiency\n\n### Archbee has three pricing options:\n\n* Starting \u2013 Basic features at $0\n\n* Growing \u2013 $20/month\n\n* Scaling \u2013 $60/month\n\n### Archbee's advantages and disadvantages\n\n**Pros:**\n\n* Mention team members to view, share or update knowledge\n\n* Use custom blocks to publish information in different forms\n\n* Embedded comments for easier collaboration\n\n* Unlimited revision history\n \n\n**Cons:**\n\n* You have no choice but to multi-brand your knowledge base\n\n* There is no SEO tailored feature in Archbee\n\n* There is no workflow approval mechanism\n\n\n## Boomfire\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_bS6tQ9PEYilIUeGgW/boo_1xOV9ra0Ht3LinYge/5b9509d7-3495-cbcd-db6d-347e5a66c551image.png)\n\nIt is not unusual for knowledge bases to provide access to both internal and external knowledge. [Bloomfire ](https://bloomfire.com/)may be an excellent option for businesses wanting to share research or thought-leading material to create a manual, user guides, or product documentation. However, some users believe Bloomfire's scalability is restricted, in part owing to the absence of connectors. \n\nThe cloud-based platform enables users to upload material in any format including word documents, PDFs, videos, audio recordings, and slide presentations, or generate new content directly in the platform. Bloomfire thoroughly indexes every word in every file, to ensure that users can easily locate what they're searching for.\n\n### What is Boomfire used for?\n\n* Data encryption, safe hosting, and numerous backup sites are all included in the security features.\n\n* To enhance interaction, Bloomfire has features for producing newsletters and custom lists.\n\n* Employees and consumers benefit from AI-driven search with recommended content.\n\n### Boomfire provides Two tiers of pricing:\n\n* Basic \u2013 $25/user/month\n\n* Enterprise \u2013 Requires a Demo for pricing\n\n### Advantages and Disadvantages of BoomFire\n\n**Pros:**\n\n* Bloomfire is constantly improving its features, such as spoken word search.\n\n* Capability to enhance the quality of the material by flagging it for review.\n\n* AI-powered search and content tagging capabilities.\n\n**Cons:**\n\n* Bloomfire integrates with a restricted number of third-party applications.\n\n\n\n\n## Freshdesk\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_EIwmF4zBxfvWBGlsa/boo_1xOV9ra0Ht3LinYge/e78bf752-6cd2-5b82-c5d4-3a0e09a96922image.png)\n\n[Freshdesk ](https://freshdesk.com/)is another all-in-one solution that includes a knowledge base, help desk, user guides and chat capabilities, allowing you to communicate with customers via multiple channels. Powerful analytics, self-service, and a smart help desk can all help you provide a 360-degree support experience to your customers.\n\n### You can do the following with Freshdesk:\n\n* Establish a community forum where customers can ask questions and receive prompt responses.\n\n* Automate workflow and respond to customer questions more quickly.\n\n* Provide 24/7 self-service support for your customers\n\n* Boost the effectiveness of your support staff\n\n### Freshdesk provides five tiers of pricing:\n\n* Sprout \u2013 Basic features at $0\n\n* Blossom \u2013 $13.70/agent/month\n\n* Garden \u2013 $35.70/agent/month\n\n* Estate \u2013 $49.40/agent/month\n\n* Forest \u2013 $98.90/agent/month\n\n### Advantages and Disadvantages of Freshdesk\n\n**Pros:**\n\n* Answer bot to help customers find the right answers quickly\n\n* Convert agent responses into knowledge base articles\n\n* Rich insights into article and agent performance\n\n* Content review workflow approval system\n\n**Cons:**\n\n* No option to export your entire knowledge base\n\n* Freshdesk doesn\u2019t support multi-branding\n\n* No co-editing or internal comments\n\n\n\n## Guru\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_GS9qCkm4BGumftn0g/boo_1xOV9ra0Ht3LinYge/05c2d98e-d2d7-47b1-6c1c-84f987fa86edimage.png)\n\n[Guru](https://www.getguru.com/) is primarily concerned with assisting businesses in optimizing corporate documentation with internal wiki solutions. This guarantees that workers have access to the necessary knowledge to perform their job duties. Guru facilitates the production, sharing, and modification of online documentation from other sources directly on the platform, while also integrating with current workflows.\n\n### What is Guru used for?\n\n* Copying information directly from the cards into support chat allows for a more streamlined customer care experience.\n\n* Special \"knowledge alerts\" are used to warn staff of significant changes to the knowledge base.\n\n* Guru is mainly used as an internal documentation wiki.\n\n### Guru provides five tiers of pricing:\n\n* Starter \u2013 $5/user/month\n\n* Builder \u2013 $10/user/month\n\n* Expert \u2013 $20/user/month\n\n### Advantages and Disadvantages of Guru\n\n**Pros:**\n\n* Project management tools assist in integrating the knowledge base into daily workflows, improving the likelihood of knowledge capture.\n\n* Excellent for capturing knowledge while working in other online apps, using both the Slack capture feature and the browser extension.\n\n**Cons:**\n\n* Verifying cards can get overwhelming if the database is mismanaged for an extended period of time or if just a few persons are responsible for examining and updating the information.\n\n* Limited card editing capabilities complicate document collaboration.\n\n* Limited integration capabilities\n\n\n\n## HelpDocs\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_vtvZW8KJXWa98NzPf/boo_1xOV9ra0Ht3LinYge/74802ec9-dea3-d413-3274-c64b4d741f55image.png)\n\n[HelpDocs ](https://www.helpdocs.io/)is a cloud-based knowledge management system that can be used to create internal and external knowledge databases but mainly concentrates on help documentation to create user guides and online manuals. This master option includes everything you'll need to give your customers and staff a better self-service experience. Multi-language support, complex access control systems, and eye-catching customizations are all available with HelpDocs, which is feature-rich and integrated. HelpDocs's quick self-service options seem to be very beneficial to customers.\n\n### You may use HelpDocs to:\n\n* Enable your agents to react to customer inquiries more quickly\n\n* Provide a quick source of information for your support team\n\n* Provide customers with rapid self-service help\n\n* Reduce the number of support tickets\n\n### HelpDocs offers three different price options:\n\n* Starter \u2013 $39/month\n\n* Pro \u2013 $79/month\n\n* Growth \u2013 $169/month\n\n### Advantages and Disadvantages of HelpDocs\n\n**Pros:**\n\n* Hand-made templates allow you to build your knowledge base in minutes\n\n* Fully modifiable knowledge bases styles with CSS\n\n* Improve knowledge base SEO features\n\n* Easy import and export of articles\n\n**Cons**\n\n* You can't clone your knowledge base and tag it differently\n\n* There is no way to add internal comments to a project\n\n* There is no workflow approval mechanism\n\n## KnowledgeOwl\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_9CSJwlrNiEO3VVEYr/boo_1xOV9ra0Ht3LinYge/238d5f12-0f61-0e61-36f5-3a951201a049image.png)\n\n[KnowledgeOwl ](https://www.knowledgeowl.com/)focuses on internal knowledge bases, whereas many of the other alternatives on this list focus on external customer-centric knowledge bases or product documentation. This is a low-level coding option with a lot of features. It is industry-independent and is particularly beneficial to human resources (HR) and customer service departments. It assists users in categorizing and sub-categorizing information. Users can use tags to group articles together based on keywords or phrases to increase their discoverability. Customers may use KnowledgeOwl to store and distribute information in the form of online manuals, handbooks, portals, user guides, and software documentation. Its analytics and reporting capabilities enable users to overcome knowledge gaps by analyzing user demands.\n\n### What can you do with KnowledgeOwl?\n\n* Customers may use KnowledgeOwl to store and distribute information in the form of online manuals, handbooks, portals, user guides, and software documentation.\n\n* When someone contributes new information to the knowledge base, webhooks and Slack webhooks are utilized to automatically alert you.\n\n* Functions that may be customized, such as the table of contents and homepage buttons, making it simpler to navigate quickly.\n\n* Users may access the knowledge base from your main website using the contextual assistance widget.\n\n### KnowledgeOwl provides three tiers of pricing:\n\n* Flex \u2013 $79/month\n\n* Business \u2013 $299/month\n\n* Enterprise \u2013 $999/month\n\n### Advantages and Disadvantages of HelpDocs\n\n**Pro:**\n\n* KnowledgeOwl's many API keys and Zapier connectors make it simple to link with other apps.\n\n* Users applaud KnowledgeOwl's prompt customer support service.\n\n* it has a simple, appealing user interface.\n\n**Cons:**\n\n* Users have expressed issues with the design, desiring a more modern design of their oinline documentation layout\n\n* No free tier\n\n\n\n## Proprof\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_mTcPEwYFTs6QKttg2/boo_1xOV9ra0Ht3LinYge/70b65238-0172-e380-ace4-58b56563fb2eimage.png)\n\n[ProProf ](https://www.proprofs.com/)knowledge base platform is used to establish separate private and public knowledge bases for workers and consumers who want to see the product documentation and help docs. It aids in the reduction of customer tickets, the enhancement of internal documentation for corporate teams, the simplification of company operations, and the enhancement of customer service. By centralizing access to information across different devices and browsers, ProProfs simplifies and streamlines information collection for both staff and consumers. ProProf offers a comprehensive collection of tools to make life simpler for your organization, including a learning management system, a quiz creation tool, and real-time chat. ProProfs is popular among marketers, human resources professionals, and customer service teams because of its tool package. \n\n### What can you do with ProProf?\n\n* Instantly translate your online documentation into other languages\n\n* Use its MS word-like editor to create documentation\n\n* Use its templates 25 templates to get set up\n\n### ProProf provides five tiers of pricing:\n\n* Free \u2013 Basic features at $0/20 pages\n\n* Professional \u2013 $13.70/100 pages/month\n\n* Team \u2013 $35.70/200 pages/month\n\n* Business \u2013 $49.40/300 pages/month\n\n* Enterprise \u2013 $98.90/unlimited pages/month\n\n### Advantages and disadvantages of ProProf\n\n**Pros**\n\n* Users may quickly browse and understand the product due to its simple and straightforward user interface.\n\n* Perfect interaction with other ProProfs products\u2014ideal if you're already a ProProfs user.\n\n* A free plan with up to 20 pages is available.\n\n**Cons**\n\n* The cost per page ranges from $0.30 to $0.50, which adds up rapidly.\n\n* Not as advanced as other options on this list.\n\n\n\n## Zendesk\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_pLrbks5EPZ6Tu8ncs/boo_1xOV9ra0Ht3LinYge/b728a820-3d52-7107-7ecf-a088b0ffce40image.png)\n\n[Zendesk ](https://www.zendesk.com/lp/help-center/?utm_source=google&utm_medium=Search-Paid&utm_network=g&utm_campaign=SE_AW_AM_CA_EN_N_Sup_Brand_TM_Alpha_D_H&matchtype=e&utm_term=zendesk%20knowledge%20base&utm_content=494065224368&utm_adgroup=&gclsrc=aw.ds&gclid=Cj0KCQjwqKuKBhCxARIsACf4XuEQDVg4nL7-AYgURGIrHM6HjRkS7gynfLW1gGscR1QqiiDUIqGhnIoaAolNEALw_wcB&demoStep=personal)is a software company that specializes on helping businesses improve their customer service. Although Zendesk has an internal knowledge library, the company is primarily focused on developing a robust help desk ticketing system.\n\n### What can you do with Zendesk\n\n* Drag the knowledge base's information into the chat support feature.\n\n* A simple, easy-to-use interface.\n\n* Translation capabilities\n\n### Advantages and disadvantages of Zendesk\n\n**Pro:**\n\n* \u00b7is completely integrated with Zendesk's range of tools, including help desk and live chat. chat.\n\n* The following are some of the elements of the knowledge base: a simple, easy-to-use interface.\n\n* \u00b7Drag the knowledge base's information into the chat support feature.\n\n* More than 40 languages have been translated into kinds.\n\n**Con**:\n\n* The internal knowledge database lacks sophisticated functionality.\n\n## Now that you have viewed 9 alternatives to Gitbook it\u2019s a good idea to see what you are looking for in a knowledge base for your own needs\n\nNow it is time to consider the knowledge base functionalities you will need for your next project. When making a decision on which documentation platform to choose it is critical to keep an eye out for include the following:\n\n* **Search navigation capabilities:** This can be within the platform or external searching within the online documentation. Also, a good search navigator makes sensible suggestions and helps you find information quickly by suggesting various locations within the written content.\n\n* **Tools For collaboration: **Good collaboration tools are equipped with editing capabilities with collaboration, commenting capabilities, version control, and assigning tasks?\n\n* **A Nice Looking Interface:** It has to be simple, straightforward, and yet dynamic, and versatile.\n\n* **Password Protected Documentation Capabilities:** Is the knowledge base tool provide security such as password protection, and JWT tokens to your documentation?\n\n* **Web Analytics:** Are you able to measure how people access and interact with your documentation?\n\n* **Permission Management:** Are you able to easily manage who has access to or edits certain files, get them time-stamped, and make sure you control who does what on the documentation?\n\n* **Translation Capabilities:** Is your documentation platform able to translate your documentation into various languages?\n\n## Select a Knowledge Base platform that Works For You!\n\n![](https://images.unsplash.com/photo-1512314889357-e157c22f938d?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDl8fGxpZ2h0YnVsYnxlbnwwfHx8fDE2MzIzMjY3OTI&ixlib=rb-1.2.1&q=80&w=1080)\n\nNow that you know what you are looking for it's time to pick a suitable option that will help you checkmark all these features, and capabilities you require to make good-looking documentation that is dynamic and works for your customers and/or employees.\n\nWe'll offer you a tip: Docsie is an excellent fit for all your documentation needs! It's a knowledge base platform that's simple to use yet sophisticated. It checks all these needs above and it is suitable for internal and external documentation.\n\nDocsie\u2019s knowledge base is completely customizable to match your brand's look and feel. [Try Docsie now](https://www.docsie.io/) and you will see why many businesses choose Docsie as an alternative to Gitbook.", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_sksUyMFm5wtZVHg3l/boo_XGfvRm3TVTFbV6HET/e6c951a9-934c-b690-dc74-f41a99920c16Untitled_1_min_1_2_3_4_5.jpg", "summary": "We've compiled a list of the finest Gitbook alternatives, along with their benefits, that will be available in 2022 to assist you in making the right decision for your company.", "publish_date": "September 22, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Technical Writing", "API Documentation", "Gitbook Alternative"], "status": 1, "path": "/blog/articles/9-alternatives-to-gitbook", "slug": "9-alternatives-to-gitbook", "previous": {"link": "../do-you-want-to-create-informative-user-guides-our-10-top-tips-can-help", "title": "Do You Want to Create Informative User Guides? Our 10 Top Tips Can Help!"}, "next": {"link": "../top-10-tools-used-by-product-managers", "title": "Top 10 Tools Used By Product Managers"}}, {"title": "Do You Want to Create Informative User Guides? Our 10 Top Tips Can Help!", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C.", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "User guides are an important part of digital service delivery. Digital customers expect access to self-service, demanding immediate access to information. A walkthrough over the phone just doesn\u2019t cut it anymore; hours of time spent explaining things that can be better illustrated in user documentation guides.\n\nAt Docsie, we advocate that all businesses create a library of informative user guides for customers. This will enable self-service, reduce your support workloads, and provide 24/7 real-time access to the information your customers need to enjoy and work within your product or service.\n\n

10 Top Tips for User Guides and Documentation in Docsie

\nBefore we start, do you have a way to store, write and host documentation?\n\nHead over to the [Docsie Onboarding](https://app.docsie.io/onboarding/) page for customer-centric collaboration, extensive embedding, tailored translations, and powerful publishing at your fingertips.\n\nNow you\u2019ve joined the club, let\u2019s jump into our 10 top tips!\n\n

1 - Enrich Your User Guides With Media

\nText, words, letters \u2013 we use them every day. Sadly, the written word cannot compare to the veracity of video or inspiration of images. \n\nWhen creating user documentation guides, read it from the user\u2019s perspective. Could this section be better explained in a GIF, embedded video or annotated image? If so, add one!\n\nYou can add images, embed videos and integrate iFrame content in Docsie. Give it a try!\n\n![Images, Videos and GIFs in Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_CdhFEVXwXaefNXxxg/boo_dqsfhc7ObadQ3xWmV/e0eda1c6-284a-3e0f-5c43-0ff4099966d0BlogGIF10TipsforUserGuides.gif)\n\n

2 - Create an Order, No Not the Jedi Kind!

\nStep-by-step instructions are the pillar of cook books everywhere! When following a recipe, do you mix up your eggs with your flour? That\u2019s what you should do, and you know that because you follow the steps!\n\nAll jokes aside, ensure you run through any user guides with step-by-step instructions. If you follow those steps, do you actually get the result intended? Inaccurate instructions that do not achieve the intended result is a huge red flag for customers. Accurate instructions on the other hand instil trust, and provide value to customers and the business through information sharing.\n\nCreate an order using the numbered lists in Docsie, or with Docsie Book Articles to segment your documentation.\n \n ![Articles, Shelves and Workspaces in Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_O4Ux6ERzhyIS0eB1X/boo_dqsfhc7ObadQ3xWmV/aa925138-ab48-e18b-ff33-50557a2897cfArticlesShelvesWorkspacesinDocsie.png)\n\n

3 - Accommodate For All Reading Levels

\nDo you assume that customers will know their JavaScript from your top tips? Using jargon and complex terminology is typically recommended in the context of technical user guides. For laypersons, however, the simpler the language \u2013 the better!\n\nMost readers just want to know how to do the thing, and repeat the thing. One approach is to deliver a complex, high-level concept on paper \u2013 then repeat again with a simplified version for laypersons. This caters to technical users and laypersons all at once, inking two pages with one pen.\n\n\u201cArtificial intelligence involves the algorithmic emulation of human intelligence in pursuit of productivity; artificial intelligence aims to get work done by matching human intelligence using computer code.\u201d \u2013 they both mean the same thing, but target different audiences.\n\nUse Docsie to create Shelves for laypersons, and Shelves for technical users. That way you can have Books to assist both audiences, with full hosting available through the Docsie Portal.\n \n![Complex Code Simplified for Laypersons in Docsie Example](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_cnLx3DDYwihXopx74/boo_dqsfhc7ObadQ3xWmV/411ea34c-096b-3bf2-fde0-2f8fdaddd55aLaypersonSimplificationforDocsie.png)\n\n

4 - Use Templates and Stop Staying Up Late!

\nDo you rewrite every user guide from scratch? Instead, you should create templates with basic structuring and brand messaging, and build around this content.\n\nWriting from scratch takes time, effort and risks inconsistency if multiple writers are working within the same project. Templates are a great way to save time when writing, and drive greater consistency between pages. Trust is built on consistent messaging and value generation, which templates promote.\n\nClick \u2026More and select Templates in Docsie. Here, you can store templates and start new Books using the template as a source!\n\n ![Templates in Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_Hv9JSg74vQE1zgYjT/boo_dqsfhc7ObadQ3xWmV/833830aa-871c-d3ba-19e7-0fbbba2adbfbTemplatesinDocsie.png)\n ![Live Template in the Docsie Editor](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_jdf9iWL3NXlFFePHx/boo_dqsfhc7ObadQ3xWmV/2bfcea18-df94-30ff-4931-799345e4ae74Templates2inDocsie.png)\n\n

5 - Write Fast, Iterate Often

\nIn Agile software development, the mantra is to fail fast and iterate often. Applying that to user documentation guides, your staff should aim to write fast and iterate often.\n\nThis doesn\u2019t mean sacrificing quality for speed. Instead, this allows for customer feedback and responses with less initial effort. This feedback can be leveraged in further user documentation guide iterations, and helps the business to become more customer-centric.\n\nDocsie Vocally elucidates reader feedback, with ratings and screen recordings to pinpoint the exact content they read. Give it a try as you write fast and iterate often!\n\n![Docsie Vocally Feedback View](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_8uO5DnYSHSsLteI2X/boo_dqsfhc7ObadQ3xWmV/b9f841c9-1dde-5eee-c723-809f13df3255DocsieVocallyLivePreview.png) \n\n

6 - Nested Knowledge With Internal Backlinks

\nIs your user guide documentation backlinked with other pages? By adding links to relevant sections of documentation, you help readers to flesh out and understand your product or service on a conceptual level.\n\nWhen you refer to a specific feature or function, always add a link. Allow the reader to quickly access that information, rather than forcing them to search and load the page by themselves. Talking about account logins? Add a login URL to the \u201clog into your account\u201d text on your page, and every other page. Make your documentation convenient and navigable within the body text, rather than an endless library to sift through.\n\nDocsie allows user guide writers to create internal backlinks. Just highlight some text and click the \ud83d\udd87\ufe0f button in the Docsie Editor toolbar. Additionally, you can make links language- and version-agnostic with Relative object links .\n\n![Backlinking in Docsie With Object Reference Links](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_dclZdrsTWJrB8WETc/boo_dqsfhc7ObadQ3xWmV/7d8c9e37-3aa6-580d-644b-0d7a8039fa89DocsieObjectLinksforBacklinking.png)\n\n

7 - Brush Off the Cobwebs and Refresh Old Content

\nDo you have old user guides and documentation visible online? If you have version 1.2 documentation published while your product is on version 1.3, your documentation is no longer relevant. Rather than publishing new documentation for each version, use Docsie Versioning.\n\nDocsie Versioning allows users to access historic and present documentation versions. As new versions are released, old versions are archived for redundancy purposes while being accessible from a drop-down menu. This is all on the same web page, making it easier for users to browse and find relevant information.\n\nSimilarly, if your top tips guide for 2021 is still published in 2022, update it! Change the name, refresh any citations and sources with updated research, and double-check the information is still relevant. Brush off the cobwebs and keep things evergreen; content can always be repurposed.\n\n ![Version Picker to Find Older Content in Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_OaCUumTVGz3CQ2ha2/boo_dqsfhc7ObadQ3xWmV/4edbd225-b61b-0921-4f63-e55b3052ed28DocsieVersionsPickerMenu.png)\n\n

8 - Miniaturize Tasks, Complete in Batches

\nWhen writing, do you write the entire page in one go with zero pre-planning? Some of this boils down to personal preference for writers. By miniaturizing tasks, however, work can be completed faster and with more focus.\n\nCreate a simple structure with H1 and H2 tags and brief descriptions for each section. Use this when writing, and tackle individual sections rather than worrying about the whole page. This is referred to as an outline in the writing industry. The outline provides opportunity for feedback with editors before writing commences, and acts as a guiding framework as the writer writes.\n\nCreate a new Book in Docsie and add some basic headers and text for an outline. You can also add Tasks using the right-side menu, breaking work down into smaller batches as multiple team members collaborate on content. Version history means you can go back if a writer adds less-than-stellar content \u2013 perfect for writing fast and iterating often!\n\n ![Calendar for Task Assignees in Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_4JCx9FdXnyXu3quMX/boo_dqsfhc7ObadQ3xWmV/d3468298-7bc2-7f51-7afe-2437f6321658TaskMiniaturizeCalendarDocsie.png)\n\n

9 - A Table of Contents for More Content Readers

\nWith complex and diverse user guide documentation, a wall of text can be intimidating for readers. This can be resolved with a comprehensive Table of Contents. Commonly used in encyclopaedias, this helps users identify and jump-to relevant information, while providing structure to a knowledge portal environment.\n\nDocsie Articles, Shelves and Workspaces work to create a Table of Contents. This will automatically show on the left-side of your knowledge portal \u2013 providing an easy way to navigate through your knowledge base. With this top tip, Docsie does it for you!\n\n![Table of Contents Auto-Generated by Docsie](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_oxDNcw0pA6rCZa3J7/boo_dqsfhc7ObadQ3xWmV/35d48662-895e-b83f-c7c3-abb0ce6edd0dTableofContentsDocsie.png)\n \n\n

10 - Master Your Subject

\nIs your writer a subject expert? Similarly, is your writer resourceful and good at researching topics they may be unfamiliar with? Ultimately, despite all of our tips, the writer dictates the quality of your user documentation guides.\n\nThe more they understand your product, the more accurate their work will be. Allow writers the flexibility to test and break your product, as users may encounter similar issues. Better yet, walk your writer through a product demo with your sales team, and give them hands-on experience with the sales pipeline and messaging contained within. This again drives consistency, while turning your writers into users. Not all writers become users, but all users can become good writers with hands-on knowledge.\n\n\n\n

Put These Tips into Practice in Docsie!

\n\nThank you for reading our 10 top tips for better user guides. We invite you to apply these tips to your Docsie docs!\n\nDocsie is an end-to-end documentation management platform that businesses use to create web-based FAQs, product docs, user guides, help-docs and user manuals. The platform features customer-centric collaboration, extensive embedding, tailored translations, and powerful publishing at your fingertips.\n\nMake your move by [onboarding with Docsie](https://app.docsie.io/onboarding/) today, and deliver documentation delight to your customers!", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_1UQybV1CK9NS6E7N3/boo_XGfvRm3TVTFbV6HET/a5e242a1-0d11-2cbd-4347-5b65085d2b55Untitled_1_min_1_2_3_4.jpg", "summary": "Read these 10 top tips and learn how to write better user documentation guides!", "publish_date": "September 22, 2021", "categories": ["Product Documentation", "Product Updates", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/do-you-want-to-create-informative-user-guides-our-10-top-tips-can-help", "slug": "do-you-want-to-create-informative-user-guides-our-10-top-tips-can-help", "previous": {"link": "../top-13-online-documentation-creation-platforms", "title": "Top 13 Online Documentation Creation Platforms"}, "next": {"link": "../9-alternatives-to-gitbook", "title": "9 Alternatives To Gitbook"}}, {"title": "Top 13 Online Documentation Creation Platforms", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Documentation is the cornerstone of any company. It helps teams of all sizes share information internally and externally. Companies have transitioned to online documentation tools for product documentation, user guides, and user manuals so that new and repeat customers can access these documents online, from virtually anywhere. Many companies also use password protected documentation within their organization to help, train, inform and maintain projects, such as API documentation, within productive teams.\n\nWe have explored the greatest features, price plans, and support policies for each documentation platform that serves as the base for all knowledge base software. Please share your thoughts in the comments: ***what is most essential to you, and what platform are you planning to utilize?***\n\n## What Are The Top Online Documentation Creation Platforms?\n\n1. Docsie: Best for multi-language product documentation\n2. Archbee: Ideal for developer documentation\n3. Confluence: Great for internal project documentation\n4. Document360: Suited for SaaS knowledge bases\n5. GitBook: Perfect for open-source project documentation\n\nKey features to consider:\n- Collaboration capabilities\n- Version control\n- Search functionality\n- User roles and permissions\n- Multiple language support\n- Integration options\n\nThese platforms help businesses create, manage, and publish internal and external documentation, improving information sharing and user support.\n\n![Online doucmentation creation platforms](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_XW8BD8lZzemyhhyuM/top_13_online_documentation_creation_platforms_870a6026-ce38-5015-b683-85fe2763b769.png)\n\n## 1. Docsie\n\n![Docsie](https://lh7-us.googleusercontent.com/P3UoYa-haAtabCeh1YvZsABJWBfCRYjV8S9u_JJSV6BIMmwRNHogfyT2S7WLuIMDhetor4BMQXcogW-TlmweCYeCzHfknhUndSnN3GxMNyx7qBli9w7K-woq5DWKpPMyp2oOxspkmp-3CH7A01ADebo)\n\n### Customer Support:\n\n- Email Support, [Knowledge Base](https://help.docsie.io/), Phone Support\n \n\n### Pricing:\n\n- Docsie has a free-forever plan called Startup, and 4 additional paid plans targeted to small, medium and large businesses consecutively. [See Pricing](https://www.docsie.io/pricing/)\n \n\n### Training:\n\n- [Onboarding Demo/Walkthrough, Conference Call](https://www.docsie.io/demo/), [Youtube Tutorials](https://www.youtube.com/channel/UCnQm591jTzvHwb003Y8e1XA)\n \n\n**Summary**: The first alpha of Docsie was launched in May of 2018. Docsie is a smarter way to create stunning product documentation. Docsie\u2019s goal is to help businesses write better product documentation.\n\nDocsie is a robust and powerful platform which allows you to create, manage, design, and publish every aspect of product documentation and knowledge base portals. It has collaboration capabilities which allow your users to work together, assign tasks, and comment on documentation as it\u2019s written. User roles and permissions allow granular control over data access. All changes in Docsie are time-stamped, so you will know what your users are doing and where they are making changes. Docsie also supports a (virtually) unlimited number of versions and translations using its AI powered ghost translator, offering a high level of accuracy with translated docs.\n\nDocsie offers universal search functionality across all documents and workspaces. The Docsie portal is available for native hosting as part of a Docsie plan, with self-hosting available using Docsie Script and the supplied Docsie Styling Guide. Docsie provides numerous plugins and add-ons that enable versatile and dynamic online documentation. Docsie can be used for internal documentation as well as external documentation. It allows for drag and drop capabilities as well as secure pages with **JSON web token** (JWT) verification. Docsie also has a feedback tool called Vocally which allows you to collect text feedback and record user-side interaction videos, helping you iterate and improve your documentation.\n\n**Best For**: Helps businesses create and maintain help docs and user manuals in multiple languages.\n\n**Capterra Rating**: 4.7/ 5\n\n![Capterra Rating](https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_SndTzUknJcb7NMFsJ/capterra_rating_21b37c33-9a91-3202-8abe-bc1dc2073721.png)\n\nPlease note that the platforms listed below are in alphabetical order and do not reflect a ranking.\n\n## 2. Archbee\n\n![Archbee](https://lh7-us.googleusercontent.com/8YEqVK6c8Tf2NbXcKZ6_LrvbtI33Hy_8tGKFW_HhNE2OQLvh2rCiip16MRpHFn_U-f_U3bnGuLDIigcK8yDxLfIuR2KuBl0XVxKMnE6H2GRZVylXVqbH-75mxTT7N9_IvLP2Q9WhbzEs9Tfnm9JF5vQ)\n\n### Customer Support:\n\n- Online Chat, 99.9% SLA target (not guaranteed)\n \n\n### Pricing:\n\n- Free Starting tier offers unlimited docs in 2 collections, with 1GB storage and integration support. Growing and Scaling are paid tiers, with additional users, unlimited collections, and custom domains. No SLA guarantee for Starting tier. [See Pricing](https://www.archbee.io/pricing)\n \n\n### Training:\n\n- Product Tour, Sales Onboarding. [Documentation](https://docs.archbee.io/?_ga=2.226462553.29095388.1629139752-741285886.1628605638)\n \n\nSummary: Archbee helps developers and businesses to create documentation for complex products and services. The process is simplified using a what-you-see-is-what-you-get (WYSIWYG) editor for drag-and-drop document construction. It also has global search with real-time indexing.\n\nArchbee supports lists, checklists, tables, callouts, minitasks, file uploads, pictures and video, map integration, multi-language code editing and diagrams. Other integrations include Mermaid.js, Swagger, GraphQL, change logs and HTML iFrame embedding.\n\nBusiness features include access controls, change management and version history, collaboration via commenting and real-time editing, and finally password-protection even with externally-facing docs.\n\n**Best For**: Product docs on your domain, API references, developer guides, internal wikis, knowledge bases, diagrams.\n\n**Capterra Rating**: 4.7/ 5\n\n## 3. Confluence\n\n![Confluence](https://lh7-us.googleusercontent.com/hCbD1uYhmEGfjJSm7sga12Z-ys5MMxHsyMlnebp_kgZf3bczjozQLRj-OACK9f9b43bHKqXI2AzvFW0ZEj5FN1Tw_M4s869i4R1KDxQrcgSVtpt36PH_szw2gWMQdKWnyz7v3C_8iQbtLaIjQmsq11M)\n\n### Customer Support:\n\n- Online Chat and Email, [Knowledge Base](https://confluence.atlassian.com/alldoc/atlassian-documentation-32243719.html), Community Forum\n \n\n### Pricing:\n\n- Confluence has a free tier alongside paid Standard, Premium and Enterprise tiers. [See Pricing](https://www.atlassian.com/software/confluence/pricing)\n \n\n### Training:\n\n- Training and Certification, Community Forum, [Documentation](https://confluence.atlassian.com/kb)\n \n\n**Summary**: Confluence 1.0 was launched by Atlassian on March 25th 2004. Its goal was to create an enterprise knowledge management system that retains the power of wikis at its core - powerful simplicity.\n\nConfluence is open and collaborative, enabling seamless access to documents and file sharing between employees. This helps teams create, manage and collaborate on projects ranging from product launches to marketing campaigns. Dedicated workspaces allow for segmentation and categorization of information, with granular permissions and cross-team collaboration. Furthermore, Confluence integrates with the wider Atlassian product family, and applications on the Atlassian Marketplace.\n\nGlobal search with intuitive page hierarchies is one of Confluence\u2019s features. It also has ober75 customizable templates for documentation planning and report generation. Confluence integrates with Jira for bug tracking and Agile development. This is achieved via connectors, which enable issue tracking and dynamic roadmap updates. Confluence users can control access to their own docs, with workspace admins controlling wider data access. Finally, the personal feed delivers relevant updates to users on the main dashboard, keeping them informed on projects, tasks, recent files and recent contacts.\n\n**Best For:** Internal project documentation\n\n**Capterra Rating**: 4.4/ 5\n\n## 4. Document360\n\n![Document360](https://lh7-us.googleusercontent.com/_Ezpk0b5hvT1QtbwqavoEEGDWtTKiDmlrzxnx-RihqXmURu09F3ucNtCRCn5ViwfCvvPYiEB8GZWi_wBheW-jF4VMkk91tMRYE9oyecTSdhGESZZItGsiyvoob3Ki5ezJtOWma9UDHLdhThniRETVYw)\n\n### Customer Support:\n\n- Email Support\n \n\n### Pricing:\n\n- Forever free tier that includes 2 free users and a knowledge base. Pricing starts at $149 per project per month for Standard, Professional is $299, Business $399, and Enterprise for $599 with options for custom agreements. [See Pricing](https://document360.com/pricing/)\n \n\n### Training:\n\n- Book a Demonstration, [Documentation](https://docs.document360.com/docs)\n \n\nSummary: Document360 was founded in 2017 after a 14 day Hackathon challenge, and is headquartered in London, United Kingdom. Document360 is a knowledge management system specifically for the Software-as-a-Service (SaaS) industry. Based in the cloud, Document360 provides a self-service knowledge base for customers and internal staff.\n\nIt supports authoring and themes with built-in analytics and enterprise-grade backup, restore and version monitoring.\n\nDocument360 allows for multiple knowledge bases to be managed from a single location. Analytics filters data and generates documentation reports to help writers write better documentation. Data permissions prevent unauthorized data access, with private documentation protected by passwords or access tokens. Finally, the search function indexes results across integrated applications, enabling search in Disqus, Intercom, Zendesk, and Google services to name a selection.\n\n**Best For:** Building a knowledge base for use in the Software-as-a-Service industry.\n\n**Capterra Rating**: No reviews\n\n## 5. Documize\n\n![Documize](https://lh7-us.googleusercontent.com/vCqnMRvEKz3ejTyBA0W9ZDw7KprOnDKNQUMJRbTr9YIe7EzVpc2UGwa1Kyhcv0WpEluXQvITnY9XCGkmhXhZSvhy-TAYOLtVUbjUH8xiZu7jWfjShhUhxHCZzxBV_1dSY0d7Y5DG15e5QWXZTrStm2A)\n\n### Customer Support:\n\n- Email Support, [Knowledge Base](https://docs.documize.com/)\n \n\n### Pricing:\n\n- Documize supports up to 10 users on its free trial. Beyond this, a monthly subscription cost is applied as the user count increases. [See Pricing](https://www.documize.com/pricing/)\n \n\n### Training:\n\n- Feature Tour, Documentation HQ for onboarding.\n \n\nSummary: Documize was founded in February 2014. It organizes existing Word documents stored by companies, and makes them searchable. This enables greater collaboration and information discovery using a pre-existing documentation library.\n\nWith Documize, businesses can create a knowledge base using existing Word documents. The default template options allow for cut-and-paste snippets, helping to develop a broader knowledge library. Within documents, users can add rich text, code snippets, markdown, Jira or Trello boards and many others.\n\nDocumize enables change management procedures such as with requesting, approving and publishing documents or content. It also has version history and version control. Documize takes feedback from users and writers, acquiring feedback that can then be used to iterate and improve on documentation. This feedback includes user messages, interaction recordings and time-on-page metrics.\n\n**Best For:** Importing Word docs and creating a searchable knowledge base\n\n**Capterra Rating:** 4.6/ 5\n\n## 6. Gitbook\n\n![Gitbook](https://lh7-us.googleusercontent.com/HiOs126BtOOAjtXRRKPR8aIQouPXXhN9WswN3niPixbP1-wLeFxSVujL_IpHP4raIe3qXbgR5J3_XetSNMPNTDdE2e39Npwf4HQd8hzYuqqt63SrRJe15nOS44J0G7hLKOEDZ4xEJkzDGG8Jbvxa6qg)\n\n### Customer Support:\n\n- Email Support, GitHub presence.\n \n\n### Pricing:\n\n- Open-sourceprojects get free access to GitBook. Team plans start from $6.40 per user per month (5 users minimum), followed by Business at $12 per user per month( 20 users minimum) and Enterprise with custom pricing from $400.\n \n\n### Training:\n\n- Option to book a demonstration. Otherwise, training is provided through [documentation](https://docs.gitbook.com/).\n \n\n**Summary:** GitBook was founded in 2014 and is headquartered in Lyon, France. GitBook started as an open-source solution for GitHub project documentation.\n\nGitBook helps product documentation teams to organize, share and publish knowledge from a centralized documentation platform. This includes internal and external documentation. GitBook supports all text formats, countless programming languages and video or image content. It helps writers to develop and publish documentation without advanced design or coding skills. Integration with GitHub allows for document synchronization; updating docs as code changes in the repository. This includes save/merge support for asynchronous updates, and real-time collaboration between users. GitHib is completely free for open-source projects, non-profits and students.\n\n**Best for:** Creating an open source solution for developers to publish materials within a git repository.\n\n**Capterra rating:** 5/5\n\n## 7. Guru\n\n![Guru](https://lh7-us.googleusercontent.com/ObYXqicN9DRm31x3-7eNQNE9Dbzb5GmIzV7EeNw-w9HIKMgKa6zsqQOGpT3hGFqgU4ARxUlD2653XmH23yvgz6M3GVy6crogbrIi9meJD6U20xdUsTKDK0VSb9yfiiU6LRnbYf0NEdLNtY3G_yL1T6o)\n\n### Customer Support:\n\n- [Help Center](https://help.getguru.com/en/), Email, Live Chat\n \n\n### Pricing:\n\n- Unlimited free \u201cLight users\u201d with read-only access or Starter, Builder and Expert paid plans. [See Pricing](https://www.getguru.com/pricing)\n \n\n### Training:\n\n- [Guru Academy](https://academy.getguru.com/) for video courses, [Community forum](https://community.getguru.com/) and FAQ area, Developer Network.\n \n\n**Summary:** Guru was founded in 2013 and is headquartered in Philadelphia, PA. Guru is a knowledge management solution focused on collaboration. It is the world\u2019s first \u201crevenue empowerment\u201d network that leverages artificial intelligence to improve sales, support and customer success team effectiveness.\n\nGuru allows for the creation of business wikis aligned with existing workflows. This ensures employees have access to all the relevant knowledge needed to fulfill their job role. Guru enables the creation, sharing and editing of documentation on the platform from external sources, integrating with existing workflows. This includes contextually-relevant, expert-verified information across Slack, Microsoft Teams, and email, alongside customer relationship management (CRM) tools. The Guru editor allows for importing, formatting, and editing of existing documentation, or the creation of documentation from scratch with export functionality.\n\n**Best For:** Creating business wikis for internal use\n\n**Capterra Rating**: 4.6/ 5\n\n## 8. Notion Team Wiki\n\n![Notion](https://lh7-us.googleusercontent.com/ktzovt8CyjcUoKn5o_SfXOZppckjbyKfy2OUOvqF4gZCrGofsDG45ghldmWL6ncW6JkObaHuUon2P0cSHUMkURAw8dijfvU8PFx2CWeZH2zIXGO2lcbdTsgrLuBxFLyzsKhBmm7Wd1vfyeMoSkJ0YBo)\n\n### Customer Support:\n\n- Web-based support over email. Live chat available in the app.\n \n\n### Pricing:\n\n- Personal tier is free (with a 1000 block limit). Personal Pro and Teams are paid tiers targeted to solopreneurs and freelancers. Finally, Enterprise is for larger businesses and offers an SLA and a dedicated line manager. [See Pricing](https://www.notion.so/pricing)\n \n\n### Training:\n\n- Notion offers [self-service documentation](https://www.notion.so/guides) as an example to its users of the capabilities of the platform. Notion also provides templates and pre-configured pages to get up and running quickly. The platform does not provide direct training to customers.\n \n\n**Summary:** Notion was founded in 2013 and is headquartered in San Francisco, California. Notion was created to help companies with notes, tasks, wikis, and databases. The software combines many common work applications into one, making it a one-stop shop for note taking, task management, and project management. The web app is accessible on most modern web browsers with dedicated application packages on Android and iOS.\n\nNotion Team Wiki is designed as a centralized storage location for team documentation. This ranges from office work policy documents to company goals and objectives. Other items could include employee contact information, engineering practice docs, and a centralized knowledge portal for employees and customers. It allows users to drag and drop lists, images, embedded content and videos using a WYSIWYG editor. Notion also supports page nesting with layered access controls. Additionally, Notion\u2019s Team Wiki allows you to share workspaces with documentation teams, enabling collaboration with comments and direct user mentions. These workspaces can be shared internally, externally or both ways with broad potential depending on how permissions are configured.\n\n**Best For:** Creating internal product documentation.\n\n**Capterra Rating:** 4.7/ 5\n\n## 9. Nuclino\n\n![Nuclino](https://lh7-us.googleusercontent.com/SRVmSoVfZIUNbp5E7p1ew9spDXI7jknHDVjf6a2NAV-UbWvvDmZEbjQ1I6Q6YyCoFa87Us-5jzjjBh0PiWA5maWjvhTcPE4LjCdd8pVLfAmZdLXodqDn5DYTGgR3UDvPpv8hFbtlu7EOqXbMj94CKsE)\n\n### Customer Support:\n\n- Email, [Knowledge Base](https://help.nuclino.com/)\n \n\n### Pricing:\n\n- A basic FREE tier with 50 items and 2GB total storage. Paid tier allows for unlimited items and 10GB storage per user. [See Pricing](https://www.nuclino.com/pricing)\n \n\n### Training:\n\n- Learning Center available providing an overview of the platform in different business contexts (HR, products, projects)\n \n\n**Summary:** Nuclino was founded in 2015, and is headquartered in Munich, Germany. Nuclino is a simple and responsive real-time team wiki solution that enables greater productivity and collaboration. Teams can record, share and locate knowledge on the fly, with visibility into the real-time actions of team members as they edit and search.\n\nNuclino supports images, text, video, task management, embedded web elements and code blocks. It also natively supports markdown. All technical writing is time stamped with version history, and user changes can be seen in real-time. Nuclino is designed to have multiple users working on one page seamlessly, making change tracking and feedback easier. The search function uses indexing and caching for instant search results, with contextual filters for advanced search. Nuclino also allows for the visual representation of items using boards and graphs.\n\n**Best For:** Creating a knowledge base to share information\n\n**Capterra Rating:** 4.6/ 5\n\n## 10. Readme\n\n![Readme](https://lh7-us.googleusercontent.com/PJDCTv6ZNCgBYWSrQPZaswgzNMeHG3GE7nSfNYCyJiiMu3HVpkvV8Vx0oVo78lHjEf16yojtgd6-I8IlFRPfmXDuF-QyWNlM7Fm_4GUdnPBsgBgSwlewcVuFDxvIotutfkkvv0NtV0I0N_Pjar5RJzs)\n\n### Customer Support:\n\n- Email Support, Online Chat\n \n\n### Pricing:\n\n- Free tier supporting 3 API versions and 5 admin users on a single project. Paid tiers start at $99 per project per month. [See Pricing](https://readme.com/pricing)\n \n\n### Training:\n\n- [Knowledge Base](https://docs.readme.com/docs/introduction), Virtual Tour, Customer Support.\n \n\n**Summary:** Readme was founded in 2014, and is headquartered in San Fransisco, California. Readme is a fully configurable collaborative documentation platform. It specifically focuses on dynamic API and software documentation, especially for software developers. Users can interface with the API directly using the familiar Swagger design tool and OAS files. There is also a markdown editor and theme building support.\n\nIt functions as a knowledge base for API and software docs. Users can write in their favourite API development tools, and copy real-world code directly into their docs. Versioning and change logs are available on each document. Readme has support for images, video and embedded content, along with custom CSS frameworks.\n\nFinally, Readme has extensive collaboration functionality. Team members can suggest edits, make comments on docs, manage versions, create new versions and much more. This includes internal documentation, and user-facing documentation.\n\n**Best for:** Creating API or software documentation\n\n**Capterra rating:** No Reviews\n\n## 11. ReadtheDocs\n\n![Read the Docs](https://lh7-us.googleusercontent.com/rTC3DFAx_cO8WoAyFwUSVGM61arOaLcxHp7GTnndPkpAJLrJBm8Pltvd1w5ia7eLmpGsM7JHcL3hoxRAMxdrMAOQHs9YqurgvcmH1Xhwt1f6XHQAXmmypNVbqHR7r28dIB43VtP3vT-9K7PoizitWaA)\n\n### Customer Support:\n\n- Open-Source Community, focus on community bug fixes and support. Community version has limited free support. Business version offers priority support.\n \n\n### Pricing:\n\n- ReadtheDocs has 3 tiers: Basic, Advanced and Pro. [See Pricing](https://readthedocs.com/pricing/)\n \n\n### Training:\n\n- [Knowledge Base](https://docs.readthedocs.io/en/stable/) and Community Educators. Stack Overflow and Github communities.\n \n\n**Summary:** ReadtheDocs was founded on January 1st, of 2017 in Portland, Oregon.\n\nReadtheDocs is an online platform offering documentation services to the open-source community and businesses. These services include open source development, maintenance, platform integration, document process review and consultation. Open source development involves integrating ReadtheDocs, sphinx, sphinx extensions, and python development. Platform integration is accomplished through automatic generation of API references and markdown text.\n\nReadtheDocs offers assistance to more than 100,000+ open source projects, enabling documentation hosting and sharing using a custom domain and style. They allow their users to automate the process of creating, versioning, and hosting software documentation. When you upload code to your preferred version control server, such as GitHub or GitLab, ReadtheDocs will automatically generate, update and synchronize your documentation. Aside from creating and hosting documents on the web, ReadtheDocs can also export PDFs, single-page HTML and ePub files for use with eReader devices. ReadtheDocs allows their users to create several documentation versions - e.g. version 1, version 2 - simply by creating a distinct branch or tag in your version control system.\n\n**Best For:** Open source projects looking to create and host documentation for free.\n\n**Capterra Rating:** 4.6/ 5\n\n## 12. Slab\n\n![Slab](https://lh7-us.googleusercontent.com/tqKlgt3FXzd72NkwPSNzNyr35ICZO1qh6ms0uog-HoZXFS85h4rq21OpsabNXLNd4WQxjjXI7gokNwc5485-UkGoFiW46UdGR6CQg6uYuuEGl6CqPH1xia4f_lrYdHG-83QuKsdhqDg7xefElxt7XMM)\n\n### Customer Support:\n\n- Email Ticket\n \n\n### Pricing:\n\n- The Slab Free tier allows for 10 users and 90 days of version history, albeit with a 10MB file size limit and no guests allowed. Startup and Business remove these limits at $6.67 and $12.50 respectively per user per month. Business also benefits from an uptime SLA. [See Pricing](https://slab.com/pricing/)\n \n\n### Training:\n\n- [Help Center](https://help.slab.com/en/) and [Resource Library](https://help.slab.com/en/articles/4291565-attaching-files-in-posts)\n \n\n**Summary**: Slab was founded in August 2016 in San Fransisco, California. Slab is for modern businesses who need modern knowledge bases. Businesses use Slab to share learning materials and documentation, both internally and externally.\n\nSlab is a knowledge base documentation platform that integrates with numerous other tools. This includes spreadsheets, slides, flowcharts, and tasks or projects. Slab supports various editing functions as found in Microsoft Word and others, all provided through a web application. Slab will automatically organize and create contextual links between information, including comments and collaborative input from team members. The result is a universal search function that can see documentation, team comments and project tasks in one place, even across numerous integrated tools.\n\n**Best For:** Companies with existing integrations that want to centralize and streamline knowledge searching.\n\n**Capterra Rating:** No reviews\n\n## 13. Zendesk Guide\n\n![Zendesk Guide](https://lh7-us.googleusercontent.com/y46V8ulT_jxUrVnWshJUhHHnl3s7H3waavQ1PFjkbAF4TTfWo_9W9T385dhz8V3LhF1vvHdoikzr_u6veltogjN7PUoP8L0oOCm8IdcX87gRDOcgEf8OsV17tbDjjnxLpZD_4u75QG0uvArLlf75VjU)\n\n### Customer Support:\n\n- Help Center, Email, Live Chat\n \n\n### Pricing:\n\n- Zendesk has three suites, Suite Team, Suite Growth, and Suite Professional. There is a free trial, but no free option. [See Pricing](https://www.zendesk.com/pricing/#everyone)\n \n\n### Training:\n\n- Zendesk provides targeted [training](https://training.zendesk.com/?_ga=2.238045382.77048913.1629135800-534540365.1628603068&_gac=1.216744676.1628603070.CjwKCAjwx8iIBhBwEiwA2quaq6e7Mxj9BGHv8qpCV3mxIJxQbgv_s4wCmrJqxRgxmduJn12BD2cwFBoCBXEQAvD_BwE) for the workforce, and offers certification for consultants and service providers.\n \n\n**Summary**: Zendesk began operations in 2007 and is based in San Francisco, California. Zendesk supports more than 150,000 clients in more than 30 languages across hundreds of industries. Zendesk is a customer service platform that produces software that enables organizations and their customers to collaborate more effectively. It enables businesses to increase consumer interaction and gain a deeper understanding of their customers. Zendesk's products are simple to use and deploy. They enable companies to move rapidly, focus on innovation, and expand in accordance with their growth.\n\nZendesk guides is designed to turn your Zendesk help chat information to user guides to help users. It is designed on the premise of converting all the written information of a help guide into a knowledge portal for that purpose. It can be published to your help center, Web Widget, Mobile SDK., app or anyone you could plug this information into. Guide can also solve tickets by their Zenbot which allows questions to be presented to your customers. Zendesk Guides also allows you to localize your help knowledge into 40 different languages.\n\nZendesk started operating in 2007 from San Fransisco, California.\n\nZendesk is known as a customer success platform, supporting 150,000+ clients in 30 different languages across all industries. It enables customer support services via email ticketing systems, live chat and phone.\n\nZendesk Guides is specifically targeted to documentation and is included with any Zendesk plan. It is a self-service knowledge base for companies that can store and serve hundreds of documents and user guides across the globe. In the Zendesk ecosystem, this includes auto-replies with knowledge base articles for email support tickets and detailed reporting metrics.\n\n**Best For:** An all-in-one customer success solution with documentation hosting and contextual doc sharing in the customer support pipeline.\n\n**Capterra Rating:** 4.4/5\n\n## Conclusion\n\nHope this blog has helped you explore the various documentation platforms and their features, pricing plans and support policies. We hope that the information will help you select the right documentation platform as per your business requirements. So, the next time you plan to subscribe to a new software documentation plan, do remember the above-mentioned factors that you need to take into consideration to make the final decision.\n\n## Frequently Asked Questions\n\n \n**1. What is the importance of a documentation platform for a company?**\n\nDocumentation platform helps businesses share information internally and externally and simplifies the documentation process. They facilitate effective communication among teams and external shareholders. Some of the common uses of documentation platforms are in businesses that have to provide product information, user guides and user manuals for software products and more for easy access\n\n**2. What features should I consider when choosing a documentation platform?**\n\nThere are several things you need to consider before selecting a documentation platform. Collaboration capabilities, version control, search functionality, user roles and permissions are some of the most important specific needs you need to take into account before finalising a documentation platform for the technical needs of your business. Other factors that you need to look out for are multiple language support, drag-and-drop capabilities and secure page options to get the best software documentation tools.\n\n**3. Are there any free to use documentation platforms?** \n \nSome documentation platforms provide free access to small businesses. However, these plans have limited features and restrict the number of users that can access the platform. Therefore, free plans offered by documentation platforms are limiting in nature.\n\n**4. How documentation platforms are priced?** \n \nDocumentation platforms are usually priced in relation to the features they offer. The pricing could also depend on the total number of users that will be using the documentation platform in your company.", "header_image": "https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_QiqgSuNoJpspcExF3/file_ZuSAAO9vpCgxyJvB7/banner_40_1_5a7cc0d5-2696-876d-131e-21c188f4c1dc.jpg", "summary": "We have explored the greatest features, price plans, and support policies for 13 of the top documentation creation platforms.", "publish_date": "August 30, 2021", "categories": ["Product Documentation", "Product Management", "Best Practices"], "status": 1, "path": "/blog/articles/top-13-online-documentation-creation-platforms", "slug": "top-13-online-documentation-creation-platforms", "previous": {"link": "../how-to-create-product-documentation-specifications", "title": "How To Create Product Documentation Specifications?"}, "next": {"link": "../do-you-want-to-create-informative-user-guides-our-10-top-tips-can-help", "title": "Do You Want to Create Informative User Guides? Our 10 Top Tips Can Help!"}}, {"title": "How To Create Product Documentation Specifications?", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://images.unsplash.com/photo-1557425955-df376b5903c8?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDU1fHx2aXNpb24lMjBib2FyZHxlbnwwfHx8fDE2MjgxODk4Mjc&ixlib=rb-1.2.1&q=80&w=1080)\n\nAs long as we have tools and software, we will require effective communication in order to effectively convey to others the use, creation, functionality, and architecture of our products. WHY? Simply because technical communication skills are necessary for capturing information and assisting the audience in gaining a better understanding of the product or technology we are selling.\n\nWhile communication in the real world occurs through the use of words or expressions, technical communication occurs through the use of Technical Documentation in the virtual world!\n\nTechnical product documentation is created with the sole purpose of assisting the end user in comprehending the operation and architecture of the product or technology they are using. It's more of a detailed description of a product's nuts and bolts \u2013 a \"how-to-use\" manual for new employees, users, and anyone else who needs to know how it works!\n\nHowever, as straightforward as it sounds, technical documentation can be perplexing! The majority of technical documents contain multiple phases, ranging from \"How to use: If you're new and have limited experience\" to \"How to troubleshoot: In the event of a bug or error\"\n\nTherefore, if you're unsure where to begin, here's a comprehensive guide that will assist you in answering the what, why, and how of technical documentation, while also simplifying the process!\n\n### Let us begin!\n\nYou've come to the correct spot if you're new to product documentation and have never had to develop a product documentation specification.\n\nWhile you may have mastered the fundamentals of creating a product documentation specification, putting it into action requires thinking and a committed approach. Here is a guide on what you need to know and how to develop a flexible and proper product documentation specification.\n\nWe'll define product requirements and discuss its purpose, as well as provide numerous instances of product standards. You'll learn what to include in your product documentation, how to write them, from establishing a product description to modifying them based on customer input and limited user testing, and how to get your products started on the road to production or the software development process.\n\n## What Is the Purpose of Product Documentation Specifications?\n\nTo develop a product documentation specification, you must first have a good grasp of what the product is. A product documentation specification is a blueprint for the product documentation you're developing, detailing how it will appear to your customers, as well as its particular requirements and functionality of your product documentation, such as search capabilities, language changing abilities and many more. Additionally, it may include the persona or consumer for whom the product is being created but this mainly applies to products who are intended for certain age groups.\n\nThis product documentation specification should be extremely clear, easily accessible, and contain all of the information required by your design team and product team. Include as much detail as possible to ensure that your technical writing team understand what to write and your designing team understand the layout of your product documentation. A table or chart of written specifications will indicate where more information may be located. Bear in mind, however, that this is only the product documentation specification sheet - you may leave the specifics of detail oriented aspects of the product to be written within your product documentation to your team for later installments of work.\n\n## What Information Should a Product Documentation Specification Contain?\n\n![](https://images.unsplash.com/photo-1506784881475-0e408bbca849?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDZ8fHBsYW5uaW5nfGVufDB8fHx8MTYyODE4OTkyNA&ixlib=rb-1.2.1&q=80&w=1080)\n\nEach product specification is built around technical requirements, engineering specifications, and other product-specific information. However, the following should be included in your product documentation as a minimum:\n\n**Summary: ** This is a high-level overview of the product. It begins with an overview of the product concept and concludes with a concise description of the product and its overall details. Additionally, it clarifies why the product was developed and its general purpose. The product description describes the finished product's appearance, and the features it will have.\n\n**Functional Specs: **This is a written aspects that defines your product's look and capabilities. Additionally, it should describe how people will engage with it. Its very important to be as detailed as possible in these explanations, and leaving nothing out.\n\n**Use case:** the product should state the use case of each function or feature of the product and how it benefits the end user. This could be deemed as more marketing level material. But if the usual has a user manual which also states the use case of each feature it will help them understand how it is to be used.\n\n**User Personas: **This section describes the target audience for which this product has been developed. It details the target demographic and the problems that the product will address. Knowing the product's targeted audience ensures that your work remains customer-centric. Also if your product has certain dangers that are not meant for children it is wise to state that in your product documentation.\n\n**Pictures/video: **each section should have necessary pictures or videos of your products in correlation with written information related to how the products is used. This will enhance your product documentation and the products use-cases.\n\n\n\n## How to Plan, Write, and Deliver Effective Technical Documentation\n\n![](https://images.unsplash.com/photo-1450101499163-c8848c66ca85?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDF8fHdyaXR0aW5nfGVufDB8fHx8MTYyODE5MDAwOQ&ixlib=rb-1.2.1&q=80&w=1080)\n\nTechnical documentation may get extremely sophisticated and complex! Thus, the critical thing is to ensure that your content remains current, accurate, and interesting for your audience by following these straightforward steps:\n\n\n\n### Be explicit about what you want your reader to do when you finish:\n\nTechnical documentation is entirely focused on the reader's following action. Express your purpose for every step and stage of your product documentation so that the user understands what they will be able to accomplish after reading. If you are clear on the document's end-user guides, writing your portion will be easier. And the more extensive your documentation the easier it will be for your readers to navigate through the information. Docsie also has many tools that will help with this, for instance our [search navigation ](https://help.docsie.io/?doc=/publish-documentation-portal/plugins-extensions/)feature allows your users to search through your documentation and find information quickly!\n\n\n\n### Create an overview for the documentation:\n\nWithout a structured plan, it might be difficult to construct product documentation that flows well and is effective in reaching the main aim of your documentation criteria. As a result, it is strongly advised to start with a skeleton upon which your documentation can expand. Utilize headers, categories, sub-categories, and themes to properly arrange and group your materials. Docsie has many great tools which allows you to create documentation quickly and effectively and it aims at creating dynamic product docs. \n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_sxziwEXY4iYSB0p2i/boo_Qj6raZoQQmjvdRxVs/19e9557e-cdec-2c24-9ee1-b82dff8c70f4image.png)\n\nWe have search capabilities, a well grafted organization for your documentation, as well as many other powerful features.\n\n### Define your target audience:\n\nIt is critical to understand the audience using your products in order to determine whether your documentation is directed at developers, employees, or users. This is to ensure that consumers understand the context, aims, and capabilities of the product or technology in order to assist you in adapting to your audience. And also if your audience is from a certain country outside the country of your headquarters then having [translated documentation](https://www.docsie.io/blog/articles/everything-you-need-to-know-about-translating-technical-manuals-with-3-easy-steps/) is another factor you must consider.\n\n### Include drawings and captions in your content:\n\nIllustration or diagrams of a technical documentation must include various measurements which explain the dimension or aspects of your products. If you are demonstrating features of a digital SaaS product then having snippets of these features works wonders as long as you demonstrate what they do, and how they work.\n\nAdditionally, images help break up the monotony of words and provide interest to the paper. Captions can assist in putting product diagrams and drawings with clear directions into perspective.\n\n### Reread, edit and rewrite:\n\nGo over your technical documentation multiple times to ensure you haven't missed anything! Additionally, you may have your work edited by a coworker or supervisor to verify that you haven't missed anything. A review and modification mechanism would guarantee that the published material is accurate.\n\nDocsie has amazing tools that can help you create your product documentation, if you want to learn more about Docsie [Click Here](https://www.docsie.io/).\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_031vNSbdPJhRArHoY/boo_XGfvRm3TVTFbV6HET/d75cf4d2-d85f-1079-0b8c-a94cbeb06138Untitled_1_min_1_2.jpg", "summary": "Technical documentation may get extremely sophisticated and complex! Thus, the critical thing is to ensure that your content remains current, accurate, and interesting for your audience by following these straightforward steps.", "publish_date": "August 05, 2021", "categories": ["Product Documentation", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/how-to-create-product-documentation-specifications", "slug": "how-to-create-product-documentation-specifications", "previous": {"link": "../integrate-11-powerful-tools-for-best-in-class-product-documentation", "title": "Integrate 11 Powerful Tools for Best in Class Product Documentation"}, "next": {"link": "../top-13-online-documentation-creation-platforms", "title": "Top 13 Online Documentation Creation Platforms"}}, {"title": "Integrate 11 Powerful Tools for Best in Class Product Documentation", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C.", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "Product teams need to create product documentation greatness to deliver best in class customer experiences. Documentation itself is like an encyclopedia for business products; the greater the accuracy and readability, the easier it is for your customers to understand your product and extract value.\n\nDocsie is a powerful documentation management solution that directly targets these needs. Writers can create product documentation, edit documentation, and publish documentation to the web with a few taps on the keyboard and some simple clicks. The result is centralized, accessible product documentation with organization, global search, feedback collation, and rich media support.\n\nWe don't want to admit it, but\u2026 Docsie can't do everything\u2026 There are, however, excellent tools out there that Docsie users can integrate into their workflow. These tools help us to create product documentation, and we invite you to give them a try in Docsie with our [free forever Startup plan](https://www.docsie.io/pricing/)!\n\nLet's get writing!\n\n## Level Up Your Docsie Experience With 11 Powerful Tools\n\n\n## 1. Pro Writing Aid\n\nFirst, we have Pro Writing Aid. This is a grammar, spelling, and sentence structuring tool that helps writers create product documentation.\n\nIf your (oops!) unlikely to remember "you're" vs "your" when writing, this tool catches errors and provides contextual recommendations on the fly.\n\nIt can also provide a reading grade level (e.g. Grade 13), sentence variety monitoring (short sentences followed by long sentences), and passive voice ("I will do the work" vs "The work will be done by me").\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_sBDe8ADHXLhzOI7Bt/boo_dqsfhc7ObadQ3xWmV/a876561b-106c-2150-6e2a-5d7a8522eba5ProWritingAidDocsieImage.png)\n\nGrammar, spelling, and sentence structuring is more important than many people give credit. When a customer sees bad grammar, spelling mistakes, and paragraph-long sentences \u2013 it makes them lose confidence in your product. For example, a high reading grade level for a product targeted to kids is counterproductive. Passive voice tends to waste screen real estate and feels roundabout for readers, whereas active voice is short, sweet, to the point.\n\nAdd Pro Writing Aid to your Docsie workflow; improve your words, inspire your customers.\n\n\n## 2. QuillBot\n\nParaphrasing is a common practice in content development, and this rings true when you create product documentation. Sadly, as much as we want to believe it, we weren't the first person to have that idea and put pen to paper!\n\nParaphrasing is as simple as saying the same thing with different words. QuillBot is an AI software tool that automatically paraphrases for you, avoiding plagiarism and its reputational or copyright-related consequences.\n\n"How would one go about paraphrasing?"\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_cwSR1syhFEDnzXYY6/boo_dqsfhc7ObadQ3xWmV/de4f4ee5-a94a-5f35-9b0f-3f6b482f1766QuillBotDocsieImage.png)\n\nJust type your sentence, click "Rephrase", and a paraphrased excerpt will appear on the right side. Neat, huh?\n\nConsider giving QuillBot a try along with Docsie if you repurpose content on the internet. We always recommend being original, QuillBot is simply a tool that automates originality.\n\n\n## 3. Snagit\n\nProduct documentation isn't just words\u2026 it needs images and artwork to illustrate the full picture (pun intended). By providing step-by-step instructions with accompanying images, users have greater certainty and confidence when following user product guides.\n\nOn Windows, the [Snipping Tool](https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b) is available. For Linux, [screenshots can be taken](https://help.gnome.org/users/gnome-help/stable/screen-shot-record.html.en) using (Shift/Alt)+PrintScreen keyboard shortcuts. On macOS, [this is done](https://support.apple.com/en-gb/guide/mac-help/mh26782/mac) with Shift+Command+5. Functionality is limited, however.\n\nNext on our list of software documentation tools is Snagit. It goes one step further as an all-in-one screen capture tool. Users can take entire display screenshots, windowed screenshots, or draw a screenshot capture zone. Snagit can also capture video and voice recordings, such as through a webcam. The best part is its editing functionality, enabling annotations like arrows and text in screenshots, or trimming and sound overlay for GIFs and video.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_SC6oDqX4HD1Py0agJ/boo_dqsfhc7ObadQ3xWmV/46bf6408-a1ae-d79e-5924-8850700ee854SnagitDocsieExample.png)\n\nSimply put, Snagit is a screenshot, video editing, and communications solution built for product documentation writers. Consider giving it a try the next time you need images for your Docsie Books!\n\n\n## 4. Camtasia\n\nFrom the makers of Snagit (is this a movie trailer?) \u2013 next we have Camtasia!\n\nCamtasia is similar to Snagit, but focuses on screen recording and video editing. Users can take advantage of video templates with transitions and modern styles, and share templates with the team to streamline video creation workflows. The royalty-free Camtasia asset library adds visual flair without the copyright burden. Similar to Snagit, Camtasia supports annotations, device framing (full screen, windowed, draw an area), and dual-input audio recording (both microphone and system sound).\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_47zfmEreV6BA7FICb/boo_dqsfhc7ObadQ3xWmV/f1407819-11cb-74ad-0b1c-66fdd48ee401CamtasiaDocsieExample.png)\n\nCamtasia on YouTube is so 2008, but it's not too late to start using this tool to create product documentation in Docsie. Give your docs some boom boom pow!\n\n\n## 5. Tableau\n\nData truly makes the modern world go round! Raw data, however, is difficult to understand for humans. Computers deal with raw data all the time.\n\nTableau takes raw data and converts it into beautiful visualizations, making it easier for all audiences to see and interpret patterns, trends, and other data insights. It supports a wide range of database types including relational databases (RDBMS), non-relational databases (non-RDBMS) and object-oriented databases (OODBMS) \u2013 leading to virtually unlimited data visualization potential.\n\nHere is an example Tableau visualization embedded in a Docsie Book.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_mgVz26JU76a3LADfX/boo_dqsfhc7ObadQ3xWmV/8bee7e83-e25a-946d-bca9-08f5ad7588b4TableauforDocsieExample.png)\n\nTest this visualization yourself! Open Docsie, create product documentation (a Book), and select the Embed button in Docsie Editor. From here, paste the embed code and resize to fit your webpage (vizElement.style.width and vizElement.style.height attributes)\n\n![](https://cdn.docsie.io/boo_uyETYF3HNzbtX0KaY/3a781b86-b930-fce7-2bdf-4bfa373b4243add_image_toolbar.png)\n\nEmbed Code (paste me!)\n\n\nIf your product documentation uses statistics and data, make it easier (and prettier) for users by using Tableau. Docsie supports Tableau embedding using iFrame technology, so give it a try!\n\n\n## 6. Draw.io\n\nAn electrician never attempts to rewire and reroute electrical cables without a schematic or diagram. With that in mind, users can learn the ins and outs of your product faster when you provide diagrams and flow charts.\n\nProduct documentation writers can use Draw.io to create flowcharts and diagrams. This software documentation tool provides templates and hundreds of assets to build engaging, visually pleasing charts. For example, with computer systems and network topology, diagrams and flowcharts elucidate system hierarchy and the flow of data. Do the same for your products by elucidating underlying workflows and functionality\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_jo79eJ1rF0UIUwNSA/boo_dqsfhc7ObadQ3xWmV/e200dcc3-16f1-cd55-b228-1e5e90286f9fDrawioDocsieExample.png)\n\nDraw.io is another tool that supports iFrame embedding. Create product documentation, then embed directly in your Docsie docs! Alternatively, you can take a screenshot with tools like Snagit, but we recommend iFrame as edits to the chart will propagate automatically.\n\n## 7. Statista\n\nStatistics increase the authority of documentation. To include statistics, try Statista when you next create product documentation for comparisons against competitors, to illustrate market conditions and how your products tackle it, or just to add some oomph!\n\nStatista collects data across 170 industries in 150+ countries, making it one of the best digital sources of statistical data. All data is backed by peer-reviewed studies, and some data charts even show projections and forecasts.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_RUhjD6bkfd8IBFEKc/boo_dqsfhc7ObadQ3xWmV/34ef079d-93ed-84f0-97fd-f3642905d6b8StatistaMainDocsieExample.png)\n\nStatista is great as it supports iFrame embedding, allowing you to embed graphs and charts in your Docsie documentation. These graphs and charts update over time, ensuring your statistics remain evergreen!\n\nCreate a Statista account and try embedding statistics in your next Docsie Book!\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_huVo7yXmIBx1LAGHf/boo_dqsfhc7ObadQ3xWmV/e97c9506-cfdb-ab1f-828b-114c97dd0003StatistaAltDocsieExample.png)\n\n## 8. CodePen.io\n\nSoftware product documentation is a different beast than physical products. It includes high-level technical information, code snippets, and dependencies \u2013 especially when catering to the developer or engineering crowd instead of layperson users.\n\nA screenshot of JavaScript code offers little to developers and engineers reading your documentation, however. You can't Ctrl+C code if it's in an image! What they need is front-end code sandbox with build, test, and sharing functionality.\n\nIn a sea of software documentation tools, CodePen.io is particularly great for executing and illustrating sandboxed code.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_k5vSeT7kpOHl4UjHP/boo_dqsfhc7ObadQ3xWmV/804fb7d8-95fe-777e-ea16-3ebea86bdcbdCodepenDocsieExample.gif)\n\nCode in CodePen executes in real-time on the page, showing exactly what your code does to users. This is great if your product supports custom code, as you can share a library of templated functionality for users to enjoy. Finally, the sandbox environment encourages experimentation, inspiring users to try new things and fully explore the limits of your product.\n\nEmbed code (paste me!)\n\n\n\n\nTry CodePen.io embedding in Docsie, and take advantage of our native code highlighting feature to help your developer users do more with your docs!\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_vvYoRQeiL3LCUVDAS/boo_dqsfhc7ObadQ3xWmV/66d06474-e719-fcc0-7823-994eb242ba28CodeHighlightingDocsieExample.png)\n\n## 9. Doxygen\n\nA lesser-known tool, but helpful for developers and software documentation writers. Doxygen (not related to Docsie!) automatically creates software documentation by scanning through code and identifying parameters, attributes, comments and more.\n\nAn extension for Doxygen is CLion, which enables you to view Doxygen documentation outputs in real-time in the code editing view.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_2cPEUGCErPeWsXEGC/boo_dqsfhc7ObadQ3xWmV/f892b701-5578-e660-2045-67bacdad9bf8DoxygenCLIONDocsieExample.png)\n\nHere is an example exploring the [iTunes COM Interface](http://www.joshkunz.com/iTunesControl/). Supply the source code, and the documentation writes itself!\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_rtD8sCQOi1D4bB7jZ/boo_dqsfhc7ObadQ3xWmV/9a57672a-6b0c-65c9-d40c-117b548f0ebbDoxgenOutputDocsieExample.png)\n\nTry using Doxygen and copy the results into Docsie. Then, you can use our code highlighting plugin and other formatting options!\n\n## 10. Pixlr E\n\nWe've already explored how to capture images with Snagit. What's missing is a powerful way to edit images on desktop and mobile. Adobe Photoshop is powerful, but the hardware requirements and licensing costs limit its use to designers, artists, and creative professionals.\n\nFor simpler documentation purposes, consider Pixlr E. This is a web-based product documentation tool with much of Photoshop's functionality, but without the need for installation on a device.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_DDQflhicLbRwoBg51/boo_dqsfhc7ObadQ3xWmV/c25d3546-c21e-994c-793c-9ae51a701733PixlrEDocsieExample.png)\n\nYou can add text, lasso and copy pixels, blur, fill with color (using hex values or RGB color wheels), crop, brush, pen, liquify, auto-heal, add or remove layers and much more! Edited images are saved in the cloud ready to be accessed or shared; all you need is a modern browser.\n\nGive Pixlr E a try while taking screenshots! After, you can copy and paste exported images directly into Docsie!\n\n## 11. JotForm\n\nDocsie already has a feedback form for documentation \u2013 Docsie Vocally. This is only for reader feedback on Docsie Books, however, and not for general feedback.\n\nProduct documentation tools like JotForm allow you to create dynamic web forms and embed directly in Docsie Books. One example is for knowledge bases, where below each article you could include an IT Service Ticket form.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_PilAiIswkzAypwYPD/boo_dqsfhc7ObadQ3xWmV/2712e505-5066-1206-005b-b41a3a907d28JotformDocsieExample.png)\n\nIntegration with ZenDesk means form responses can be automatically loaded into IT service desk ticketing software!\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_GzKTESk1IUWjA77hg/file_B0XeGkP8hxM7CC5rP/boo_dqsfhc7ObadQ3xWmV/49b6ff57-5a3d-0dbe-ab79-13d2d5e41545JotformtwoDocsieExample.png)\n\nTry adding JotForms to your Docsie Books! Feedback forms are invaluable in pursuit of documentation excellence; you can't fix what you don't know!\n\n# Try These Tools in Docsie Today!\n\nEvery one of the product documentation tools listed above is compatible with Docsie! We highly recommend that you try these tools in Docsie to maximize your efficiency and productivity!\n\nStart crafting documentation that helps your customers do more. Sign up for [our Startup plan ](https://www.docsie.io/pricing/)[(](https://www.docsie.io/pricing/)[forever fre](https://www.docsie.io/pricing/)[e!)](https://www.docsie.io/pricing/) and deliver documentation delight with Docsie!", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_GZFjEhQKwS3Ne4ih6/boo_XGfvRm3TVTFbV6HET/39099b27-ef09-e354-a080-89c86133e4c9Untitled_1_min_1.jpg", "summary": "Explore 11 of Docsie teams favorite tools that help product documentation writers to write better content and deliver better customer experiences.", "publish_date": "July 28, 2021", "categories": ["Product Documentation", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/integrate-11-powerful-tools-for-best-in-class-product-documentation", "slug": "integrate-11-powerful-tools-for-best-in-class-product-documentation", "previous": {"link": "../how-to-create-appealing-product-documentation", "title": "How To Create Appealing Product Documentation"}, "next": {"link": "../how-to-create-product-documentation-specifications", "title": "How To Create Product Documentation Specifications?"}}, {"title": "How To Create Appealing Product Documentation", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_fnrc6e2hqBPbGE5DG/boo_NbQ7i8LYu6f7q4rnn/13a8cb93-d20f-41ad-1e5e-6e888f610ea7corinne_kutz_tMI2__r5Nfo_unsplash.jpg)\n\nNumerous technology SaaS companies struggle with the process of developing and distributing product documentation (user manuals, user guides and/or tutorials) to their consumers.\n\nOften, this occurs as a result of a lack of knowledge or process about the proper handling and production of manuals, or even regarding who is accountable for them.\n\nAs long as there is the need of tools and software exist in this world, we will require effective communication to effectively convey to others the usage, development, functioning, and architecture of these goods. If you wonder why this is, the answer is simple. It is due to the fact that technical communication skills are crucial to collect information and enable the audience to comprehend the product or technology more effectively.\n\nWhile communication in the actual world is made by speech, body language and emotion expressions, in the virtual world technical communication takes place through technical product documentation!\n\nThe only aim of technical product documentation is to facilitate the user's understanding of the working dynamics and architecture of a product and technology. It's more like a \"how to use\" handbook for your new workers, users/customers and anybody else who has to be aware of the working methods, a thorough description of the nut and bolts of a product!\n\nIt is the product managers duty to take upon himself/herself the responsibility of developing a team to create, manage, publish and maintain polished product documentation.\n\nI am sure every product manager has said or has heard the following in their department: \"Product documentation is a component of the Product Owner's obligations\"; \"Each development team should document their own apps\"; \"the feature has been deployed, has the manual been updated?\" or, much worse, \"there is an error in the technical documentation.\"\n\nClearly, technical product documentation might be a bit puzzling as straightforward as it seems! While individuals attempt to solve or argue about the lines in the preceding paragraph, manuals and tutorials deteriorate, which is detrimental to your \"product/company\" image.\n\nTo assist anyone experiencing similar issues, here are some procedures to implement to optimize your product documentation.\n\n## What is the purpose of product documentation?\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_AkCWDsRGayFUwrjU6/boo_NbQ7i8LYu6f7q4rnn/1945711f-8493-b2f6-a461-26ddae0b04acidea_3310390_1920.jpg)\n\nWhen you're talking about product documentation for a technological product or service, you're talking about the information that describes it and the data that pertains to it.\n\nTechnical documentation, or product documentation, is all about helping your audience and customers utilize, read, understand, and utilize your product. Most product documentations, of course, are produced in diverse areas including engineering, medical, information technology, and marketing.\n\nThe great technical product documentation helps your audience navigate your product and enable them to utilize it without complications.\n\nOne other consideration is that technical documentation is critical for customer assistance and contributes significantly to your company's branding and confidence. When they're most in need, users search for technical documentation. The audience uses your product to learn about the processes and deal with issues.\n\nThis means having thorough and comprehensive product documentation which is dynamic with search capabilities is very important\n\n\n\n## What are the different product documentation\n\nThis section allows you to see what kind of product documentation you need for your customers or clients.\n\nThere are many different product documentation types that meet the need of different types of use cases and user needs:\n\n**Product User documentation:** This consists of user manuals, how-to guides, tutorials, FAQs, release notes, and training manuals, as well as operating procedures.\n\n**Corporate documentation:** [Surveys show ](https://www.inc.com/david-finkel/why-policies-and-procedures-manuals-are-dead-and-what-you-should-replace-them-wi.html)that over 8 out of 10 companies, out of 1000 businesses surveyed use formal policies and procedural manuals. \n\nThere are many other corporate documentation which comprises of documentation referring to companies policies and procedures as stated in he research above, instructional manuals, technical practices, behavioral and ethical documentation. As well as legal documentation which could be password protected. Also companies structures, best practices, and procedures, as well as maintenance manuals\n\n**Developer Documentation:** this type of documentation provides instructions for software product development, functional specifications, technical specifications, documentation, and tools to assist with developer workflow.\n\nNow that we better understand the different types of technical and product documentation let us discuss what the first steps of a solid management of product documentation development process begins with.\n\n### Locate a head of product documentation development\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_PsI4RmXQikpEACQlf/boo_NbQ7i8LYu6f7q4rnn/eccf743b-f84f-655a-e8cb-52655df7bc4ccampaign_creators_gMsnXqILjp4_unsplash.jpg)\n\nA very typical issue is determining who should be in charge of the product documentation, not as someone who just updates it, but as someone who is accountable for the product's quality and success.\n\nWhile some businesses believe that each product owner and/or product manager is responsible for product documentation, as well as other departments such as development and support docs may also be entrusted with the responsibility of keeping user manuals, user guides and all facets of product documentation current and effective.\n\nThe development of product documentation has many moving parts but here we will point point two of them:\n\n1. Who understands how the product operates at all levels (this includes the product development and specifications teams as well).\n\n2. Those who receive input from customers who go through the product documentation and listen to their difficulties, feedback and concerns about understanding the product documentation at hand.\n\nThe first part helps us create the allotted product documentation with the knowledge at hand, and this gets sent out to the customer who in return give feedback and initiate the second processes which helps to optimize the documentation.\n\nSometimes these two points are not perfectly in place, and this produces situations in which the product documentation never receives the necessary attention.\n\nOne approach is to designate a person to be accountable for the, product documentation, product manuals and user guides \"performance.\" Consider a purchase order that has \"Product Documentation\" as his product. He is responsible for going through all of the company's teams, sketching out how each Product generates its guides and identifying the challenges associated with that process.\n\nThe intention is not for this product owner and product manager to be entirely responsible for generating and modifying manuals, but to assist individuals within each team on the with document management.\n\nThis individual should study how users interact with documents, offer ways to make updates more fluid, and gather feedback to determine how to enhance each product documentation and explainers with its intended audience.\n\nHaving someone in charge of all facets of product documentation, managing the workflow, and the different departments that are required to complete this documentation will increase productivity within the company, establish awareness and educating customers with knowledge portals about the product and over all streamline product comprehension.\n\n### Look at your product documentation as product itself.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_JdDBUtqTll6qYQgc9/boo_NbQ7i8LYu6f7q4rnn/cd6029ed-9933-9a5f-4007-c4d28888fa5ebram_naus_n8Qb1ZAkK88_unsplash.jpg)\n\nProducts exist to deliver a degree of value that meets or exceeds a customer's expectations. Based on [statistics generated by D2WorldWide](https://www.d2worldwide.com/product-documentation-why-do-customers-still-want-it-and-retailers-still-need-it/) 73.7% rate of people rate documentation more helpful than videos, packaging or salespeople when they are looking for information on products that they are considering on purchasing.\n\nConsider the factors that contribute to a product's attractiveness. There are several factors that can affect a product's attractiveness, but for the sake of this article, we will concentrate on three. They exceed expectations in terms of value; their usage generates satisfaction; and they are competitive.\n\nAdditionally, same concepts apply to good online product documentation. Product documents that go \"beyond the anticipated value\" illustrate not just how to use the specified item, but also offer solutions that the client is unaware of or does not feel are possible. It is always necessary to see how other companies initiate their product documentation in order to learn from their successes and mistakes.\n\nIt is meaningless to have a company that develops unique and high-quality software that is ahead of the competition if the developers and customers who integrate your technical product documents are unable to grasp them.\n\nConsider that the individual reading the product documentation may be unfamiliar with the range of possible solutions offered by the product or with the market (as is commonly the case with technical SaaS products), and so they must be \"educated\" about those solutions and various options related to the product.\n\nProduct documents whose \"usability generates satisfaction\" follow a logical reading pattern suited for their target audience. It serves no use to have the most thorough manual on the globe if it is a 500-page PDF or does not include a Code example and is not dynamically created with search capabilities, and other functions. Collect feedback from the users of your product document and your support personnel. They will ascertain the major areas of stress linked with the reported data.\n\nCompetitive product documentation are those that are continually updated using the most effective information exchange techniques. They have amazing features such as built in search capabilities, translations, different versions, embedded images, videos, and much more!\n\nEven if your integration guide is the best written of all technology businesses, it will lack the attraction without an added video, and images and codes which can be copy and pasted for ease of use for your tech savvy clients who purchase your technical SaaS products.\n\nIt is always necessary to see how other firms initiate their papers in order to learn from their successes and mistakes.\n\nIt is meaningless to have a company that develops unique and high-quality software that is ahead of the competition if the developers and customers who integrate your documents are unable to grasp them in all their entirety.\n\n**Product Documentation feedback**\n\nEffective technical product documentation enhances the end-user experience by polishing the process to understand products and diagnosing any problems with readily available written solutions. When customers trust and understand how to use your products your, they could come back to you in the future when the need arises.\n\n[New research made by SDL](https://www.tcworld.info/e-magazine/technical-writing/technical-product-information-impacts-brand-perception-893/) demonstrates that documentation's role in worldwide marketplaces is rising. [The research ](https://www.tcworld.info/e-magazine/technical-writing/technical-product-information-impacts-brand-perception-893/)shows that about 53% of buyers make purchases using technical literature before ever trying the product. Also, another compiled statistic from this research shows that 94% of buyers feel that having product information in one single location is helpful and useful. Because of this, each company places equal emphasis on product documentation as well as product development or testing these days.\n\nEven if the documentation has a designated owner who manages the documentation team, they have created product documentation that has been revised and assessed for improved usability, and has been properly updated, you continue to struggle to make your users and consumers comprehend your technical products. This might arise as a result of the users/reader's inability to comprehend how your documents are being read or the queries they are truly asking. This makes one of the most challenging aspects of document composition is putting oneself in the reader's shoes. After all, whomever produces the product documentation should have a solid understanding of the product.\n\nThis expertise may cause the writer to overlook things that are not so obvious to the average user. Typically, this occurs when something that is self-evident to people creating the product is not quite clear to those purchasing and using the product.\n\nThis can happen in a variety of ways:\n\n**Writing structure or form:** While this may appear to be a subjective word, even the manner in which a handbook is written can create confusion. It is critical to identify the sort of reader that reads the documentation; otherwise, words such as \"Developers prefer examples over descriptive text\" or \"Our documentation is not clear despite the presence of examples and visuals\" may occur.\n\n**Topic organized in manuals:** Occasionally, businesses operating in the same market develop a standardized documentation format. If your company guides do not adhere to it, the reader may have a sense of strangeness.\n\n**Excessive use of implicit terms:** When applied to a handbook, abbreviations may make little sense, even if the phrases are not acronyms. It's difficult to perceive, but some words, such as \"status\", \"id\", \"credentials\", and contain an implicit meaning disguised as explicit. Utilize particular designations, such as \"UserID,\" rather than \"UID.\"\n\n**Valid translation:** translation is a huge part of global reach. A lot of times companies create poorly translated user manuals and product documentation that does not match the culture of certain nations or simply the words do not translate the same way it would in English to that particular country. Understanding these subtle nuances can bring the product documentation a long way from unreadable information to a fully comprehensive and translated product documentation.\n\nTo avoid such situations, the aim is to develop a solution that gathers and analyses user feedback and navigation patterns.\n\nFeedback tools such as Vocally a Docsie feature is a great way to reive and evaluate navigation patters and survey how your customers are viewing your product documentation. [Learn the 7 golden rules of gathering feedback here.](https://www.docsie.io/blog/articles/7-golden-rules-to-successfully-approach-customer-feedback/)\n\nThis information is critical to update and optimize your user guides, user manuals and product documentation to create a more seamless experience for your customers to learn about your products. Nothing is more frustrating than introducing a new product and discovering an increase in Support requests due to poor manual instructions.\n\n## How to Write Comprehensive Product Documentation\n\nQuality product documentation is captivating, useful and powerful. I would argue that adept documentation is a necessary component of good product management. As much as product managers take a huge part in the development of products, a significant part of success is creating amazing polished product documentation that our customers can comprehend and use to further their knowledge about our products.\n\n\n\n### What is going on with most product documentation?\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_6UrbmSp116NpfVK1l/boo_NbQ7i8LYu6f7q4rnn/64a68ac0-4ef1-308c-ad6b-5ce4525f5301jeshoots_com__2vD8lIhdnw_unsplash.jpg)\n\nMany product managers are averse to drafting product documents. The product docs they are familiar with may not have traction with their customers unless more care is taken into making them appealing, easy to read and relate with.\n\nHowever, a lot of times companies do not take the care needed to create and craft amazing product documentation. Poor product documentation is written for the sole purpose of being written. It employs expansive phrases filled with vaguely acceptable thoughts and poor layout to discourage viewers from interacting with the material. A poor product documentation is created to shield the author from criticism and is a complete waste of everyone's time. And their customers dislike reading it because of this reason as well.\n\n### How do we fix this and write better product documentation which our customers will enjoy reading?\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_NSTKBpS5BKDoj224Y/boo_NbQ7i8LYu6f7q4rnn/d83ce28b-38c3-bb53-8a14-2e1212d0fc5cscott_graham_5fNmWej4tAA_unsplash.jpg)\n\nExcellent product documentation is written with the intention of being read. It is succinct. Good product documentation is well-formatted and can be read and comprehended by everyone in the company or customers in three minutes. It avoids jargon and either gives or refers to business-level viewpoint. An excellent product documentation spends time outlining specific use cases which the customers can understand and apply to the enhanced use of the product. It engages the reader and draws attention to underlying issues with well crafted solutions.\n\n### The potency of a well-written product documentation\n\nWhere there are small, medium, or big businesses, well-formatted technical product documents may save a lot of time and help employees work more productively. This is generally true of most product-based businesses, who spend a large percentage of their budgets on hiring technical writers and writing technical product documentation.\n\nIf your business employs more than two individuals to create product documentation, establishing a culture of good documentation is completely worthwhile. There are many reasons why you would want your team to create, manage and publish well-crafted product documentation but for the section below we will address how effective product documentation is a low-cost approach to improve customer experience.\n\n### Effective product documentation is a low-cost approach to improve customer experience\n\nSolid customer experience is the forefront of keeping and maintaining loyal customers. Most project managers are optimists \u2014 they get a concept, become enthusiastic, and then execute. While passion is admirable, and execution seems productive having a game plan before executing proper product documentation is vital.\n\nThe first steps after brainstorming a gameplan is initiating a design cycle and structure the product documentation content in such a way that it will be progressively easy for their customers to read. \n\nAlso, to gain feedback from their customers about their current documentation is a vital step needed in order to restructure the docs to match the customers needs. This way project managers can create, manage, maintain, publish and optimize their documentation with perception and automation. This is not a simple and miniscule task, and having amazing tools like [Docsie ](https://www.docsie.io/)which automates a lot of the processes for making product documentation effective is quite essential for success.\n\nAttractive, engaging, and navigable technical documentation helps consumers learn the product in less time, which increases the likelihood that they will set up the product correctly and use it correctly.\n\nAll these strategies of creating well-polished product documentation will essentially lead to higher rated products, more favorable reviews, and more sales are all tied to one other; therefore, it goes without saying that the increased sales as a result.\n\n## How to create well-crafted product documentation\n\nHow to produce effective documentation and foster a culture where it is the standard? Writing effective documentation is challenging, and but there are many good features within [Docsie ](https://www.docsie.io/)that can help seed up this process of making well crafted and dynamic product documentation portals. The following is a high-level summary of how we approach the issue.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_yl3vJ0vYDWgB1AnFf/boo_NbQ7i8LYu6f7q4rnn/7b97f8c4-af64-8ddc-c06b-93e6f28fea96dayne_topkin_y5_mFlLMwJk_unsplash.jpg)\n\n### Now lets get started:\n\n**Page limitations ensure readability.** Writing a decent document shouldn\u2019t be difficult to read and mentally process. Protracted, meandering phrases are frequently indicative of a lack of clarity. If the communication cannot be properly summarized on a single page, it is an indication that the product manager should probably go back and further break down the situation.\n\n**Formatting improves the quality**. A poorly structured product documentation increases the likelihood that the writer will wing it. Create a template with well-formatted sections, tables, and document headers. It's a one-time investment with high dividend potential.\n\n**Templates help you save time. **It's far easier to delete a section from a template than to remember to add one. It is not patronizing; rather, it is effective and time saving. Simple sections that remind the writer to begin with the broad background and to be specific about measurements or hazardous assumptions enable more precise writing and decision hierarchy.\n\n**Comment and assign tasks** There is no surer way to demotivate your staff from producing high-quality documentation than by failing to remark on them. Comments do not need to be very smart; rather, they should indicate involvement and serve as a model. While it is ideal to provide feedback digitally so that others in the company may benefit asynchronously from the conversation, a simple feature in Docsie which allows you to comment and collaborate with your team works product documentation team great!\n\nCheck out this blog to learn more about how Docsie helps with Product Documentation Collaboration\n\n**https://www.docsie.io/blog/articles/collaboration-to-create-well-polished-product-documentation/**\n\n**Document types should be scalable to meet the demands of your company.** As more stakeholders get involved in the product development process, communication must be divided into several documents (particularly if the one-page 'conciseness' criteria is to be met). Docsie allows for a useful and sustainable solution for growing product documentation teams.\n\n## Use Docsie as a way to speed up awesome product documentation creation\n\nDocsie is a very handy platform that helps you with every aspect of product documentation and knowledge portal creation. It has many built in features that make creating, publishing, maintaining and managing product documentation creations projects really simple and fun! Here are just a few of many our Docsie\u2019s features that can help you achieve these goals:\n\n**Ability to edit:** Docsie allows all our users to edit product documentation after publishing by creating an alternative version which will not go live until it is active. This is awesome because product management teams can work on editing and altering product documentation and then making it live once they are ready to do so, without jumping through HTML, and CSS hoops. It will automatically render there product documentation at a switch of a nob when they are ready.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_cHc7PmOysb4dTB99B/boo_NbQ7i8LYu6f7q4rnn/0f387e45-f492-f010-d634-46822de64a5cimage.png)\n\n**Ability to search: **if your product documentation are plentily or there are a lot of features, Docsies search plugin ads a useful bonus that allows your customers to search through your documentation quickly and easily to find the information they require to speed up the process in which they are previewing and absorbing information form your product documentation.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_O7z6SBtXluhBFZBAw/boo_NbQ7i8LYu6f7q4rnn/18e9ab61-27d1-ffc9-0c46-86a5a75bda33image.png)\n\n**Ability to link: **Docsie makes your product documentation SEO friendly. You can back link to certain pages in your companies website or just write keywords based on your products which will be searchable online and attract new customers looking to find the same product you have in place.\n\n**Ability to have different translations:** Docsies state of the art ghost translator allows our users to translate their product documentation into various languages. Also, with Docsie\u2019s language picker features your customers can choose what language best suites them. This is highly useful for global reach and to expand companies client base, while building trust with their newly founded clients and customers overseas.\n\n**Ability to assign tasks and comment for seamless collaboration: **Docsie has amazing tools for collaborating with your product documentation team. You can assign comments, set tasks and assign roles so you can better manager what tasks are accomplished by which user that is working on your product documentation project with Docsie. [To learn more check out this blog here.](https://www.docsie.io/blog/articles/collaboration-to-create-well-polished-product-documentation/)\n\n**Feedback generation: **Being able to know what your customers are thinking about your documentation is the only way to know how to optimize your product documentation to match your customers needs so that they can mo9re enjoyably comprehend your product documentations and knowledge portals [ To learn more about the importance of product documentation feedback please check out my blog here.](https://www.docsie.io/blog/articles/7-golden-rules-to-successfully-approach-customer-feedback/)\n\nThere are also many other features and capabilities that Docsie allows you and your product management team to use to craft amazing product documentation. In this article I would like to jump into plugins that each Docsie knowledge portal and product documentation can add-on to their documentations to enhance them and improve their over all usability.\n\n## Docsie plugins to make your Documentation portal dynamic!Docsie has a bunch of plugin you can use to make your documentation more appealing. In this blog I will divide it into 3 parts. \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_4LttTJbkU67oXkSZX/boo_NbQ7i8LYu6f7q4rnn/898e185c-08b3-55da-e9c4-1031ad6792f5Snag_c3ee39d.png)\n\nIn this section we will divide the explanation of these knowledge portal plugins into three parts.\n\n**PART 1: **The first part we will show what we will show what the 'Display Version Picker', 'Display Language Picker', the 'Display Section Anchors', and the 'Display Footer Navigation\n\n**PART 2: **In this part we will show the 'Code Highlighting', 'Search', and the 'Share to Social Network' plugin\n\n**PART 3: **In part three we will show the 'Image Preview, 'Document Metadata', and the 'Auto-highlight Section' plugin.\n\n\n\nBefore we jump into the plugins lets talk about how to access these plugins within the Docsie Platform.\n\nFirst, within the workspace, we need to click onto the three dots at the top right corner and open our account: \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Mv9BSfFjt63Bq12ui/boo_NbQ7i8LYu6f7q4rnn/4ee73eb8-90f3-4588-7cad-537d6c3d2606Snag_fb448a0.png)\n\nThen within Deployments we can access the Plugins once we create a new Deployment via 'Configure a new deployment+' \n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_EyeRwNDqJuiL6yclc/boo_NbQ7i8LYu6f7q4rnn/c3aa28de-aeff-0f8e-5b66-3e0f7cbdc564Snag_fb8dbd4.png)\n\nThen click 'More options' which will allow you to add these plugins into your Deployed documentation via your an imbedded script or via the Docsie portal\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_3BNU4lygMNvB6VhgK/boo_NbQ7i8LYu6f7q4rnn/c16fe2e1-c05b-4574-1b90-5beb78b1ccceSnag_fb8f18f.png)\n\nThe other option is to access Docsie's knowledge portals plugins through the 'Update deployment configuration' button below your already published documentation.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_yyBINqSBGXHuXCVFM/boo_NbQ7i8LYu6f7q4rnn/683c9259-3895-8af4-44c4-bfd25e802bc7image.png)\n\nIt will open this dashboard and then you can add or take away plugins as you see fit and then update the deployment.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_8LSwF7TSbZcIAXkeg/boo_NbQ7i8LYu6f7q4rnn/df9df9ae-e562-9d25-2bdd-8253a7af8668image.png)\n\n### PART 1:\n\nNow that we know how to access the Docsie Pluggin lets jump into **PART 1**.\n\nIn order to see **part 1 **video tutorial please check out this video here:\n\n\n\n\nlets start with the 'Display version Picker', and the 'Display Language Picker' \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_9F8xevNxryqXJuual/boo_NbQ7i8LYu6f7q4rnn/3539432f-5e55-7c68-c8ff-6e10ccaaf16fimage.png)\n\nOnce these two are active they will appear on the bottom left of your knowledge portal as floating tabs. They allow your customers and those reading your product documentation to view your product docs in different languages and versions.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_15B6AEHxast4mhcXQ/boo_NbQ7i8LYu6f7q4rnn/3dc1ff60-4be8-3457-f12c-be1f2bbff93aimage.png)\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_l5TJuQjEKYHFB1uKf/boo_NbQ7i8LYu6f7q4rnn/67756830-5264-edcc-cc47-ff4f83901882image.png)\n\nOnce the user presses the Language within the language picker it will change their entire documentation that they are reading into that allotted language.\n\nThe Display Section anchor once activated allows your customer to have links next to each header which will give them links to certain sections of the documentation.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_yKD6jx7Sg0HdhzQ95/boo_NbQ7i8LYu6f7q4rnn/d5797b47-678b-f896-0387-9fb4ad7588e8image.png)\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_xfEuNCfFm3uRLsjgt/boo_NbQ7i8LYu6f7q4rnn/970f06ac-8fee-01f0-31fd-9b86800347aeimage.png)\n\nEvery time these links are pressed, apart of the header will change and when your customer copies and pasts this html, it will direct the person they are sending it to, to this specific section of the documentation.\n\nNext is 'Display Footer Navigation' \n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_OUljvQnuFNAphGApN/boo_NbQ7i8LYu6f7q4rnn/aa4b47a1-72d2-3218-9cb6-96c7afe5d813image.png)\n\nThis plugin adds a navigation button at the bottom right of your documentation Book. It looks something like this.\n\n \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_56mbG9THAGa94XROc/boo_NbQ7i8LYu6f7q4rnn/90593fea-48fa-92d7-b3de-dbc4955c7c0fimage.png)\n\nThis way your customers can more comfortably navigate through your documentation.\n\n### PART 2:\n\nIn order to see **Part 2 **video tutorial please check out this video here:\n\n\n\n\n\nIn this part we will show the 'Code Highlighting', 'Search', and the 'Share to Social Network' plugin\n\n\n\nNow lets start with the 'Code Highlighting' plugin \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_HLyqacquYY5uqmuC5/boo_NbQ7i8LYu6f7q4rnn/0afe135b-47fa-0e1a-f94f-5460bf448c5fimage.png)\n\nThis plugin is great for technical products which need to express various codes to their customers. This plugin allows their customers to copy and paste the allotted code so that they can use it on their editor for ease of use by adding a \"Copy\" button.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_W2SjxQvvsp5Vut9t4/boo_NbQ7i8LYu6f7q4rnn/86322d6d-d84a-3e3d-80b2-33a74fef6d64image.png)\n\n\n\nNow let us dive into the Search plugin.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_p3P3TLvZzKG3maz4h/boo_NbQ7i8LYu6f7q4rnn/67acc913-8ece-2d3d-70d1-37a278f118e9image.png)\n\nOnce activated on your Docsie's knowledge portal your customers can search through your documentation via a search navigation on the top right corner of the knowledge portal.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_7jrRLle6xCtIb3FiY/boo_NbQ7i8LYu6f7q4rnn/f39bac8d-787f-aa59-34b0-d86b3f505004image.png)\n\nBy them clicking on search this will prop up a sophisticated dashboard that will allow your customers to pinpoint exactly where to find certain information's within your shelve and books.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_8G9KP4zImdeOeNVMG/boo_NbQ7i8LYu6f7q4rnn/5e64c628-aa23-b6c3-d17c-499a87ea0265image.png)\n\nThis highly speeds up the process in which your customers can find and retrieve their well needed information about your products.\n\n\n\nNext is the Share To Social Networks plugin\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_0drhefPXvSjuyfjVF/boo_NbQ7i8LYu6f7q4rnn/382f6e99-41cc-698a-b66a-81ac9175b29cimage.png)\n\nThis plugin allows your customers to grab highlighted sections of your written product documentation and share it within their social media. \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_dbo2n8uLjl1G1ivb4/boo_NbQ7i8LYu6f7q4rnn/0ae0c1e2-c3eb-d412-44d5-84602d468dccimage.png)\n\nThis is great because it can increase traffic, new potential customers and over all trust of your brand.\n\n**PART 3:**\n\nIn order to see **part 3 **video tutorial please check out this video here:\n\n\n\n\n\n\n\nIn part three we will show the 'Image Preview, 'Document Metadata', and the 'Auto-highlight Section' plugin.\n\nLets start with the Image Preview Plugin\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_WsjaGzvZNJCeVogpa/boo_NbQ7i8LYu6f7q4rnn/1e5d8465-ee7c-9b49-36e7-274d1aa37919image.png)\n\nImage preview allows your customers to zoom in or zoom out of an image of your product documentation in order to better view it.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ON3z5IsnlS4JxPphD/boo_NbQ7i8LYu6f7q4rnn/7867194b-37fa-58b2-8947-4ceb953667db2021_07_22_8_37_22.png)\n\nNext is 'Documentation metadata'\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_t4meZdddAnNiSkpdK/boo_NbQ7i8LYu6f7q4rnn/341fcd12-a920-d275-5366-8c5808669d08image.png)\n\nthis allows our customers to see a time stamp when the product documentation or aspects of the knowledge portal has been updated. It will be located at the top and bottom of the written documentation.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_XuX34nMuBsiRqXWVJ/boo_NbQ7i8LYu6f7q4rnn/89db1bbb-c9bf-50e9-5344-36717448c436image.png)\n\nNow lets look at the 'Auto-Highlight Section Plugin\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_BT0Tl9oKw8ORPmbb5/boo_NbQ7i8LYu6f7q4rnn/f5e51dc0-9b5a-5f40-bd76-4eac82b0611bimage.png)\n\nThis simple plugin allows your customers to track where they are in a given documentation within the knowledge portal.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_C0MHe1cC9uGOioVSP/boo_NbQ7i8LYu6f7q4rnn/46c6358b-22fb-75b1-dc80-0ba258a87a29image.png)\n\nIt will highlight each location they are, within the Knowledge portal so that yo8ru customers can better track what section they are, and navigate more easily through to other sections.\n\nAll these tools and more are provided to you by Docsie's platform. If you haven't try it, we suggest that you do. [Click here](https://app.docsie.io/try/t/)\n\nAlso if you have any questions, please feel free to reach out to us at [hello@docsie.io](mailto:hello@docsie.io)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_v57dwXWTLv3L3FWIs/boo_XGfvRm3TVTFbV6HET/988eb551-a2fd-5531-29bd-cc9606d46107Untitled_1_min.jpg", "summary": "This articles help you create technical product documentation helps your audience navigate your product and enable them to utilize it without complications.", "publish_date": "July 22, 2021", "categories": ["Product Documentation", "Product Management", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/how-to-create-appealing-product-documentation", "slug": "how-to-create-appealing-product-documentation", "previous": {"link": "../collaboration-to-create-well-polished-product-documentation", "title": "Collaboration to create well polished product documentation"}, "next": {"link": "../integrate-11-powerful-tools-for-best-in-class-product-documentation", "title": "Integrate 11 Powerful Tools for Best in Class Product Documentation"}}, {"title": "Collaboration to create well polished product documentation", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://images.unsplash.com/photo-1587614313085-5da51cebd8ac?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDEzfHxjb2xsYWJvcmF0aW9ufGVufDB8fHx8MTYyNDk5MDI0OQ&ixlib=rb-1.2.1&q=80&w=1080)\n\nCollaboration is super important when completing product documentation with your team. Writing the right stuff in the right way with your production team is vital and having the right tools to collaborate is key!\n\nAlthough the term \"collaboration\" has become somewhat of a clich\u00e9 in the business world, it is far from a cliche. Collaboration in the workplace leads to productive teams and this is especially the case for producing high-quality product documentation!\n\nCollaboration occurs when a group of people in a product documentation team, such as the product manager, product owner, technical writers, designers, developers, marketers, and other facets that create a well-rounded product documentation team joins forces to share their knowledge and skills in order to achieve a common goal which is to produce amazing and polished product documentation that their customers love to read.\n\nLet\u2019s face it! Whether you need to create product documentation, user guides, user manuals, or show any knowledge portal on your page, collaboration is essential to make sure all the pieces are connected in the right way. And therefore the company\u2019s product documentation outcome is heavily influenced by your ability to collaborate with others.\n\nLet's look at seven reasons why teamwork and collaboration are so critical in the development of product documentation.\n\n\n\n## Why collaboration is essential and beneficial in the creation of product documentation?\n\n![](https://images.unsplash.com/photo-1484069560501-87d72b0c3669?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDF8fFdIWXxlbnwwfHx8fDE2MjYyOTExMjA&ixlib=rb-1.2.1&q=80&w=1080)\n\n### It creates new communication avenues.\n\nWorking with new individuals\u2019 different sectors of a product management department with other departments inside your company opens avenues that would otherwise be closed. Finding innovative ways to interact and exchange information is critical to a company's success in producing useful product documentation that your customers will understand and comprehend. Different sources of information and input can be brought together by collaborating with various facets of the company in order to help develop useful product documentation knowledge for your customers. This is why collaboration should be used to create ties across departments whenever feasible.\n\nAccording to Mark Sanborn, \u201cIn teamwork, silence isn\u2019t golden, it\u2019s deadly.\u201d thus creating a more unified, open workplace for your different departments to communicate benefits everyone. Furthermore, it pulls everyone a little closer together and clarifies your organization's ultimate goal, and helps produce amazing product documentation.\n\n### Collaboration allows us to work more efficiently.\n\nWorking on your own has many benefits but when it comes to product documentation projects, the lack of information from various departments can be quite detrimental. We can concentrate only on one job without worrying about how much time we'll waste if we get sidetracked or how to assemble a team in time to meet a tight deadline. If the work at hand necessitates independence, then go for it. However, when it comes to product documentation, two heads or even more are better than one, especially when different concepts from the different departments combine together to make polished product documentation.\n\nA Stanford [research paper](https://www.sciencedirect.com/science/article/abs/pii/S0022103114000420?via%3Dihub) discovered that even the perception of working in a collaborated setting can boost overall productivity and performance. [Forbes ](https://www.forbes.com/sites/adigaskell/2017/06/22/new-study-finds-that-collaboration-drives-workplace-performance/?sh=1f9c6da63d02)also noted that in this study: \"Participants in the research who were primed to act collaboratively stuck at their task 64% longer than their solitary peers, whilst also reporting higher engagement levels, lower fatigue levels and a higher success rate.\"\n\nCollaboration, on the other hand, is just more efficient for creating product documentation. We must be ready to confess to ourselves that we will require assistance combining ideas and concepts to create polished product docs. It'll have to be a collaborative effort. This is when teamwork comes into play. It aids in the division of a large workload of many product documentation and/or user guides, the development of innovative solutions to create understandable and appealing product documentation that your customers will comprehend is the result of the big picture.\n\nAn organization that prioritizes collaboration to create amazing product documentation that their customers love to read as one of their core values will inevitably mainstream this way of working, resulting in a more efficient (and appealing) product documentation workflow.\n\n### Collaborating for product documentation with a high percentage of retention\n\nCollaboration appeals to prospective and existing workers because it provides the groundwork for a more open, connected, and engaged workplace\u2014perhaps even more so than businesses that are walled and isolated. Your employees will value an environment that prioritizes cooperation, and it will go a long way toward keeping them from searching for work elsewhere.\n\nAlso, when it comes to producing quality product documentation, that looks good, is informative, and fits what the customer is trying to learn about companies\u2019 products having the various facets of the company input their information to create this type of knowledge portal is very essential. Marketing can talk about what type of customers are being attracted to the company, what region of the world, and other data they acquired from their analytics and statistics. Product managers developing product documentation for their customers need the most collaborative avenues. They need to know information about the engineering fourth product, marketing and sales of the product, and feedback from customers. In order to create successful documentation, they need to collaborate with these teams and departments to know how the products work, what kind of customers match their product fit and use all this information\u2019s to help guide their technical writing teams, designing teams, and tech teams to create, produce, manager and publish effective product documentation.\n\nPeople value fostering connections, especially in the process of producing product documentation that is appealing and comprehensive to their customers and clients. We all want to work with individuals we can trust, who understand and respect our viewpoints, and who collaborate effectively with others, particularly those with diverse backgrounds and areas of expertise. Simply, collaboration allows this to happen.\n\n### Collaboration improves your company's morale.\n\nPeople will naturally trust each other more as links are formed across teams and departments, which will progressively raise the mood of the business as a whole. After all, if there is a lack of trust, bad synergy, and poor morale in an organization, it will fail. Working with people outside of your team or department on a regular basis is one of the most effective methods to establish trust.\n\nThis also works in reverse: the better your company's morale, the more likely your employees will feel at ease working with colleagues from different divisions. This is also appealing to high performers, who are increasingly seeking more open, participatory workplaces.\n\nCreate useful methods to collaborate and your teams will not only be productive but they will also take pride and joy in working with your organization.\n\n### Collaboration assists us in problem-solving.\n\nWhen you're stumped, what do you do? Assume you've made significant progress on your product documentation project, but you've hit a wall that appears to defy all attempts to overcome it. You have run out of ideas, development has come to a standstill, and your deadline for the completion of your product documentation is approaching quickly. Do you surrender?\n\nNo, of course not; you seek assistance or seek a different viewpoint. You might have a brainstorming/whiteboarding session with your team or solicit feedback from a coworker. To put it another way, you work with your product management team to address the challenge at hand. Product documentation projects that have been halted will begin to move ahead again when your team combines their knowledge, skills, and expertise, then hash out difficulties and discuss potential solutions.\n\nAccording to a [research study](https://www.adpri.org/wp-content/uploads/2020/07/14215554/R0101_0718_v2_GE_ResearchReport.pdf) by ADP, the most quality engagement occur in teams with many possibilities for collaboration and exposure to novel problems.\n\nOn the other hand, collaboration does not have to be a last resort. Collaboration should be ingrained in the operations of your product management team. The more eyes that are on a project from the start, the easier it is to spot problems (and solve them effectively).\n\n### Collaboration allows individuals to learn from one another\n\nThis is key! Especially for the creation and development of product documentation.\n\nOne of the nicest aspects of working collaboratively with people who bring a variety of skill sets and backgrounds to the table is the opportunity to learn from one another's experiences and information they gathered from their various departments. Collaborating with team members or even different teams should be viewed as a learning opportunity to produce product documentation that your customers comprehend and enjoy reading, so make use of it.\n\nThis entails soliciting views and ideas, exchanging information, learning how your partners approach their part of the project and getting a better understanding of how they work. Learning from colleagues is not only a benefit of cooperation; it's also the first step in creating a learning and development-focused workplace culture.\n\nTeams that cooperate not only learn from one another\u2014their errors, achievements, failures, processes, and so on\u2014but they also develop a better knowledge of the other team's point of view. You get to hear their side of the story: their problems, priorities, and even how they think. Which will be incredibly useful when you work together in the future.\n\n### Some Reflections:\n\n![](https://images.unsplash.com/photo-1595450547833-95af46d7c43a?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDQ5fHx0aG91Z2h0fGVufDB8fHx8MTYyNDk5MDE0Mg&ixlib=rb-1.2.1&q=80&w=1080)\n\nWith many facets and teams needed to work together to create and develop beautiful and polished user manuals, product documentation, and knowledge portals of any kind its highly essential to work as a team.\n\nMany collaborative technologies, such as an intranet, do this. They're meant to essentially open up your company so that all departments can connect with one another and keep track of what other teams are working on via news updates, announcements, events, and discussion channels, to name a few. But what about specific tools that cater to creating product documentation?\n\nHaving a cloud-based documentation creation platform that allows your team to collaborate effectively is very essential. Using [Zoom ](https://zoom.us/)and other virtual video technologies are a great way to stay connected with remote teams and display changes or issues that arise when writing product documentation. \n\nAlso an interface like [Slack ](https://slack.com/intl/en-ca/)or [Matermost ](https://mattermost.com/trial/?utm_source=google&utm_medium=cpc&utm_campaign=Google_Brand_NA&utm_adgroup=matermost&utm_term=matermost&utm_content=442324885582&gclid=Cj0KCQjwub-HBhCyARIsAPctr7zmyrCswx9f8GB_gVCUMAHiXE7_ZzThC2JNAkxc6htV7h_4UBG0IlcaAq4WEALw_wcB)is a great way to connect in a chat setting, it also allows to drag and drop items into organized chats which is awesome for collaborating with different teams.\n\nThat\u2019s why [Docsie ](https://www.docsie.io/)has produced useful features to help you collaborate, and assign various tasks with your product documentation teams with these reasons in mind!\n\n## Foundational Concepts Of Successful Product Documentation Teams & Collaboration\n\nThe world is revamping the way we work on product documentation. Especially in terms of how we collaborate.\n\nThe majority of labor has grown increasingly team-based as organizations have gotten more global and complicated. Over the previous two decades, time spent by managers and workers in collaborative activities has increased by 50 percent or more, according to research published in[ Harvard Business Review](https://hbr.org/2016/01/collaborative-overload). This means that communication with various facets of the company happens on a consistent basis. \n\nIn addition, product documentation teams are larger, more varied, scattered and more specialized than ever before. While these product documentation teams might be quite efficient at solving the difficult challenges that many modern businesses confront, some of them still have issues implementing effective collaboration strategies.\n\nSo, how can employees today communicate effectively while negotiating the prevalent work structures and dynamics that obstruct efficient workplace collaboration? Let's start by talking about what collaboration is and how it is effectively implemented to increase productivity in product documentation development teams.\n\n### What does effective teamwork in the development of product documentation entail?\n\n![](https://images.unsplash.com/photo-1558403194-611308249627?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDl8fHRlYW1zfGVufDB8fHx8MTYyNjI5MTIwNw&ixlib=rb-1.2.1&q=80&w=1080)\n\nCollaboration is defined as when two or more individuals working together to develop or create anything. This can take place in person or electronically, due to the numerous communication technologies and cloud-based applications designed specifically for this purpose.\n\nWhile there are many various methods to develop and maintain a successful product documentation development team, the most successful ones usually have a few key characteristics. It's an environment where employees feel seen, heard, and free to express themselves and their ideas. Meetings and work sessions are handled efficiently by them. They've put in place standardized systems and collaborative procedures. Their teams are aware of the significance of effective communication with one another. Also, tech teams and technical writers, as well as product managers, have an effective place to see and track product documentation being written on products as well as user manuals for their products. \n\nThe ability to assign tasks and pin tasks and see what tasks need to be done in a managerial manner also adds a huge boost to the completion of product documentation deadlines and separating roles to help foster completion.\n\nMost significantly, these firms' management recognizes that effective workplace cooperation to develop effective, comprehensive, and polished product documentation benefits not just their staff, but also their customers who will better understand the use case of their products and how to use them.\n\n## Let\u2019s explore the advantages of Collaboration.\n\nEnsure that your team is working together efficiently in the office may appear to be a no-brainer.\n\nStill, bringing individuals from various backgrounds and, depending on the size and structure of your organization, different time zones together to work toward a shared objective is no easy task. However, the benefits of good workplace communication and cooperation far exceed the disadvantages.\n\n### Teams add more strength to effectively creating product documentation.\n\nWhat do some of the world's finest products have in common? They make an effort to build an effective product documentation team to educate their customers about the effectiveness of their products. Whether a companies product is a non-tangible SaaS software or a tangible product having their team working toward a common objective not only instills a strong sense of purpose in team members, but it also allows them to fill in each other's skill gaps and split up tasks to play to everyone's strengths. Why is this important for product documentation? Product documentation has many facets to it. It has technical aspects; it has linguistic aspects as well as design. By combining the technical team, with the design team and technical writers who are all managed by the product manager and product owner you have a force to reckon with, and they can create amazing product documentation.\n\n### Collaborated product documentation teams are more skillful and knowledgeable.\n\nGood collaboration teams have the chance to acquire new skills from one another, which helps them to advance in their entire personal and professional growth. The act of collaborating forces individuals to think more critically, explain themselves more clearly, and learn more about their abilities, all of which can aid in the development of self-awareness and a better knowledge of their strengths and shortcomings as well as increase their understanding of the products being sold.\n\nProduct documentation team members that have a mix of different cultural views are more likely to achieve success. These include people who have lived in a variety of places and speak a variety of languages, as well as those who have strong roots in the region in which they are working and promoting their products.\n\nTranslating product documentation into various languages and then having a team who understands these languages is an effective way to polish documentation based on these factors to better reach the heart of customers who live abroad.\n\n### More creativity is needed to produce quality product documentation.\n\nMore and more businesses are forming teams that bring employees from all departments together to explore issues and come up with fresh ideas that will help create comprehensive and appealing product documentation that their customers love to read.\n\nNot only can efforts like these help organizations harness the talents of the various departments and views, but studies indicate that groups create quicker, see faults sooner, and come up with better solutions to issues than individuals working alone.\n\n### A more positive customer experience\n\nA well polished and versed documentation which can be viewed in different languages, and versions. Also, with all technical aspects of the documentation simply displayed in a methodical manner and presented appealingly to the customer will increase customers using products and understanding their use case. This can all be achieved with effective teams creating product documentation that jives with all aspects of their customers creating technically sound explanations, that are displayed well and expressed in different languages and to different cultures. This can only be accomplished by a strong team that works well together to communicate their ideas about the different facets of a product's production and customers' use cases.\n\nHappy customers who understand products usages, especially technical products, will give good reviews and essentially become loyal customers for the long hall and through word of mouth share their positive experience with others. This will essentially increase the revenue stream and foster a good reputation for the company.\n\n## 6 virtues for effective collaboration\n\nWhile the abilities listed above might help you collaborate effectively and create amazing product documentation, working well with others isn't only about what you do, but also the process in which you and your team implement them. The attitude with which you and your team approach collaboration may make all the difference in the world. Next time you find yourself in a situation where you need to collaborate with your team, keep these ideals in mind.\n\n### 1. First and foremost, efficacy\n\nMeetings are a very well pronounced necessity to collaboration, despite the fact that meetings are a necessary part of teamwork, they have received a poor name through time. As a matter of fact the Harvard Business Review stated in their research study that people send a ton of time in meetings, phone calls and responding to emails. The [research ](https://hbr.org/2016/01/collaborative-overload)states: \u201cHow much time do people spend in meetings, on the phone, and responding to e-mails? At many companies the proportion hovers around 80%, leaving employees little time for all the critical work they must complete on their own. \u201c\n\nAnd who hasn't spent an excessive amount of time at a meeting that seemed pointless? Several actions may be taken to transform your team into a high-performing machine of productivity. Having meetings well scheduled throughout the day via priority is a very useful way to set up meetings and tackling issues as they arise.\n\nAlso, a daily scrum helps to let everyone know what their tasks are and what issues they may be having as well as what they have accomplished the day before. The scrum is useful so that no one can step on each other\u2019s toes for tasks that need to be completed as well as allow everyone to share their ideas about how to help manage certain situations.\n\nAnother method is to ensure that each meeting or phone conference has an agenda and that specific goals are well defined.\n\nFinally, don't forget to assign action items to everyone participating in the product documentation project at the conclusion of every product documentation project that has been completed. This way the team may talk about strengths and weakens tat need to be worked on for the development of the next product documentation so that it runs more smoothly the next time around.\n\n### 2. Explicitness\n\nIt is uncommon for all members of a team to be on the same page from the start. Individuals naturally have their own priorities and interests. That is why it is critical to establish everyone's objectives and agendas in advance in order to develop a common denominator that will propel the project ahead.\n\n### 3. Positive Attitude\n\nSimply because a collaborative effort failed in the past does not mean that it will fail again. Shake off any residual hang-ups and embrace each group work scenario as a new beginning, with an open and optimistic mentality. Positivity is contagious just as much as negativity. However, positivity inspires growth, inspiration, and fosters good work habits which will essentially increase overall company morale. Be positive and reward positivity!\n\nOf course, we all have our off days, members who have their off days should be given space so that they can contemplate and transform their off day into a good day for the next meeting day. This is not a loss, but a win! Because one off day is better than an off week. And if one-off day can be recovered so that the next day the employee will be on point then that will work in the long run, and the employee will appreciate working for the team a lot more.\n\n### 4. Fostering Trust\n\nIndividuals must feel secure in giving and receiving real constructive criticism, feedback, be motivated by a shared purpose, and have the tools and chances to interact. This can only occur in a trusting atmosphere in which employees believe their colleagues and leaders are looking out for their best interests.\n\n### 5. Insight and emotional intelligence\n\nEach team member plays a critical role. Nonetheless, teamwork can break down when one or more team members believe they are being treated unfairly or that other team members are attempting to tear them down. The more you learn about your coworkers and have an understanding of how they operate and the problems they face, the more likely you are to collaborate successfully.\n\n### 6. Productivity\n\nThe most successful organizations have systems and processes in place that allow workers to refer to the schedule and duties of a project in order to have a clear knowledge of how their contributions impact the group. This way, if deadlines are missed or someone is not carrying their weight, the situation can be immediately handled.\n\nNow that we know what a good collaborative team looks like and we know how it should be structured let us take a deep dive into creating certain processes that will help foster an amazing collaborative and effective product documentation team!\n\n## 5 Powerful Processes To Creating An Effective Collaboration For Product Documentation Creation Team\n\n![](https://images.unsplash.com/photo-1583506573326-f44ad9661e45?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDZ8fGZpdmV8ZW58MHx8fHwxNjI2MjkxNjg5&ixlib=rb-1.2.1&q=80&w=1080)\n\nIf you've ever worked on a product documentation project that didn't go as planned, you know that encouraging workplace cooperation is sometimes easier said than done. Perhaps your colleagues work remotely and are inaccessible. Or perhaps your organization is overly compartmentalized, and departments are unwilling to exchange knowledge.\n\nIf your company is experiencing difficulties with collaboration, one of the finest things you can do is concentrate on strengthening your soft skills. Believe us when we say that learning these five collaboration skills will make teamwork much easier and more successful.\n\n### 1. Communicate intent\n\nBefore you begin work or assignment, ensure that your goals are clear. Inform your teammates of your activities and establish reasonable expectations for when you will complete them\u2014and be sure to adhere to them. These examples of good work ethic will show and pave the way to how work is done within your company. be a good example and communicate your accomplished work and requirements.\n\nAdditionally, share any changes to the strategy you have established. If something unexpected occurs and you are unable to produce the expected outcomes, explain these adjustments to your product documentation development team.\n\nAgain, this is where having an all-in-one communications tool comes in handy. Also, if your product documentation team can video call and instant message one another from the same app, there is a greater likelihood that they will communicate promptly when an issue arises:\n\n### 2. Establishing objectives\n\nWhen working in a team, it is critical that everyone understands the project's goal and vision, as well as how success will be measured. Setting up goals and objectives should be done for small aspects of projects as well as large ones so that all objects can be tracked with deadlines and optimized to increase productivity.\n\nAlso, if someone is working hard and meets objectives on time or before the scheduled date make sure to reward them so that their hard work is appreciated.\n\nTransparency from all angles of creating and meeting deadlines and objectives, from the start fosters trust and helps guarantee that everyone is dedicated to succeeding and working toward a similar goal.\n\n### 3. Listening attentively\n\nWhen you work closely with people, you must pay close attention to each team member's ideas, criticism, and advice\u2014and answer with consideration and respect. That is the concept behind listening actively and with intent.\n\nWhile you may have your own views about how you want the product documentation project to proceed or who should do what, you must nevertheless consider your colleagues' perspectives. While you may not always agree with the conclusion, you must ultimately choose the group's needs and obligations over your personal desires.\n\n### 4. Solving problems\n\nOccasionally, situations arise, and individuals make errors. It occurs. When difficulties emerge, try to carefully assess the situation as a group without criticizing any particular individual. Rather than that, spend your efforts collaborating to discover answers. This contributes to the development of trust between team members and ensures that everyone feels comfortable speaking and being honest with one another, even if they make a mistake.\n\n### 5. Effective time management\n\nCollaborating with others requires you to be accountable not only to yourself but also to the members of your product documentation team who rely on you. Here's when time-management abilities come in handy. Prioritizing your tasks and scheduling them appropriately is critical to meeting deadlines and completing the job that your team is relying on you to perform.\n\n## Docsie offers many amazing tools for collaboration!\n\n### To see a video of these instructions watch this video here:\n\n\n\nThe first thing you will see when you login to Docsie is Discussions, Changes- made on documentation projects and Notifications \u2013 which refer to tasks that are completed or are about to be completed.\n\nAs well as a toggle menu so you can choose which person these are related to in terms of the project:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_8Rm1zP7hPCncODmL0/boo_gz9U5B838VHzHh2VU/e26a487c-b374-c9fd-58c0-134f1b783e09Snag_e143752.png)\n\nThis information is great to get you and your team started and on track for the day to meet deadlines and objects more diligently and effectively. As well as know who is doing what, and what has been done. This way no one will step on anyone\u2019s toes and your documentation development team will maintain high productivity.\n\nAlso, if you click the top corner tab and press the button which leads into your account:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_nAw2DIx3zHkNc3Hpe/boo_gz9U5B838VHzHh2VU/095d5659-a7ca-0d28-4380-6ac2e5e90da4Snag_e16469a.png)\n\nWithin the user dashboard on the left-hand side:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_j23RtsE1DkVVFA7Ie/boo_gz9U5B838VHzHh2VU/91a8a57a-35c3-7468-3962-afcb4efe86c7Snag_e174b97.png)\n\nYou will have access to the workspace users. This allows you to control who is working on what project with your product documentation and to what capacity you want them to be involved in the project:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_blLv6vXzGgxTjB7WA/boo_gz9U5B838VHzHh2VU/ccef36ff-fa3a-32ba-432e-8f9afe126012Snag_e199373.png)\n\nAlso you can add new users to each product documentation you are working on and this is great to construct your team and help guide them to create amazing product documentation and user guides together within Docsie.\n\nWithin each book, everything is time stamped. You can know who did what and when, and that way when you collaborate with your team there will be no questions of who did what! Its all visible in our article revision history feature which is the clock that appears next to the comment icon on the top right corner of your Book dashboard.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_b8rVX59kFM6QeZtfM/boo_gz9U5B838VHzHh2VU/df2e1cfb-d1ce-26ab-2a17-68aaf86aff52image.png)\n\nOnce you click this button all the revisions will be presents and time stamped on the left corner of the browser:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_jjKiCbU3tw4xRMHst/boo_gz9U5B838VHzHh2VU/54d84dd7-7b45-9ae2-3c1e-8efa54d9a14bSnag_e1c2c00.png)\n\nDo you need to let your team know what is going on with projects, give comments about certain articles within your Docsie Books, or assign tasks?\n\nDocsie has a great solution that allows your team to create comments assign tasks, pinpoint tasks that need to be done, communicate with your team about certain tasks and aspects of the product documentation and this can all be done by clicking the comment icon on the top right corner of your Book dashboard next to publish.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_LrFRnH5PkGwQGD5TH/boo_gz9U5B838VHzHh2VU/5aa42685-fddb-24e7-5426-8b7a2ae67392Snag_e1ca121.png)\n\nNow you have all the tools you need to maintain high productivity with super-efficient collaborated teams to create amazing product documentation that your customers will love to read.\n\nIf you have any questions about [Docsie ](https://www.docsie.io/)or want to share feedback about our platform please contact us at hello@docsie.io\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_ZuRNZqwbQXWimG19r/boo_XGfvRm3TVTFbV6HET/c7f0593f-beda-7b7b-fd08-37c37c112703Untitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12_13.jpg", "summary": "Collaboration is super important when completing product documentation with your team. Writing the right stuff in the right way with your production team is vital and having the right tools to collaborate is key!", "publish_date": "July 14, 2021", "categories": ["Product Management", "Documentation Portals", "Best Practices", "Product Documentation Tutorials", "Collaboration "], "status": 1, "path": "/blog/articles/collaboration-to-create-well-polished-product-documentation", "slug": "collaboration-to-create-well-polished-product-documentation", "previous": {"link": "../all-about-translating-technical-manuals-with-3-easy-steps", "title": "All About Translating Technical Manuals With 3 Easy Steps!"}, "next": {"link": "../how-to-create-appealing-product-documentation", "title": "How To Create Appealing Product Documentation"}}, {"title": "All About Translating Technical Manuals With 3 Easy Steps!", "author_name": "Tal .F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "When you think about 2024, you probably think of the digital world, because nearly every business nowadays has an online presence through which it advertises itself. But I'm sure you've come across a website or platform that you couldn't grasp as a result of an online search. All you had to do was go to an online machine translation and translate the website's text into your native tongue... Of course, you probably exited (bounced) the website in the end.\n\nBecause we live in such a digitalized world, increasing your brand's online traffic and traction is inextricably related to translating your content into another language and making it speak to everyone's wants and requirements. Content translation is a simple way to accomplish this.\n\n## There are many benefits of translation product documentations, here I wanted to highlight a few of them:\n\nWhen you think about 2022, you probably think of the digital world, because nearly every business nowadays has an online presence through which it advertises itself. But I'm sure you've come across a website or platform that you couldn't grasp as a result of an online search. All you had to do was go to an online machine translation and translate the website's text into your native tongue... Of course, you probably exited (bounced) the website in the end.\n\nForbes makes a good point based on a [study ](https://www.statista.com/statistics/457078/category-cart-abandonment-rate-worldwide/)in 2020 by Statista Data that between 68% and 97% of people abandon their cards and do not go through with a purchase. Forbes states, in their [blog](https://www.forbes.com/sites/forbescommunicationscouncil/2021/07/06/is-your-company-ready-to-sell-globally/?sh=1c88a3957439), that they surmise that the only customers that \u201ccheck out\u201d and purchase the products is due to them having the ability to read these product information/documentation in their languages, and pay with their currencies. \u201cIn my experience, customers often \u201cclick out\u201d or continue at checkout based on whether the information on the product is available in their language, whether they can pay in their currency and whether their preferred payment method and shipping methods are available.\u201d\n\nDue to the fact that we live in such a digitalized world, increasing your brand's online traffic and traction is inextricably related to translating your content into another language and making it speak to everyone's wants and requirements. Content translation is a simple way to accomplish this.\n\n## Now lets go through the list of benefits of translating product documentation:\n\n### Selecting the proper translation strategy so that you may expand the market for your translation\n\nOf course, online translation tools is your first choice when it comes to getting your translation done fast and simply, but why compromise on quality when you can have it all?\n\nIt needs a better grasp of the myriad of cultural subtleties and layers to get your point across when translating into a new language. When dealing with exceptionally high-level accuracy translations into Asian languages, such as Chinese, one pertinent example of \u2018how not to' translate into a new language is when dealing with China is renowned as one of the world's most antient cultures, based on profound Confucian teachings on the body and soul.\n\nChoosing a translation technology and translation marketplace provider who can add a deeper understanding of these cultural undertones to the linguistic aspect will not only improve the translation of your message into a foreign language, but will also help your brand gain traction by making it resonate with the target audience's cultural framework and identity.\n\n### Having your product documentation translated into a foreign language can enhance customer trust and increase the revenue of products.\n\nPeople all across the globe prefer to consume information in their native tongue. Meeting this expectation at times can be a legal obligation and also provides an \u2018open door\u2019 police to all nations to partake in learning from product documentation, user guides, and overall knowledge portals that companies have online.\n\nTranslating your material into a foreign language may provide consumers with a pleasant multilingual experience, increasing consumer trust in your business and, as a result, increasing revenue, as online users are more inclined to buy when accessing information in their own language.\n\nUsers visiting on your sites and reading your content will experience a sense of familiarity and resonate with your brand, giving your business a consistent competitive edge and driving it ahead of the competition in order to enter numerous markets.\n\n### Improving your documentation portals by translating them into a foreign language boosts SEO/SEM reach to other countries.\n\nIn today's digital world, Search Engine Marketing and Optimization is a major struggle, especially when it comes to the requirement for content to penetrate target markets and reach the intended audience.\n\nEffective multilingual SEO/SEM strategies can be accommodated by translating your product documentation and other content into various language combinations, the more popular and high-ranking the better, multiplying your chances of achieving higher rankings and better search results, which in turn generates more exposure for your brand. Having product documentation that is translated into various languages offers your company with a cutting edge of targeting countries that do not have access to similar physical or SaaS products but require a translated version of product documentation to learn and use such products.\n\n### The addition of a second (or more) language to a website's content can result in a considerable boost in traffic.\n\nIf you read [Wall Street Journal](https://www.wsj.com/articles/SB117106531769704150), you may have come across Neil Patel, he is considered as one of the top 10 marketers in the world. In one of his [blogs](https://neilpatel.com/blog/translate-content-different-languages/), Neil claims that his traffic grew by 47% in only three weeks after he translated the whole content of his website into 82 different languages. Check out his blog, you can find a lot of other helpful tips.\n\nThis makes total sense since the reach of the content has become completely global and reach non-English speakers of the world. Based on a graph I found on Languagenobar English speakers only hold 26.8% of the entire world population. This means that if a company can translate their product documentation into Mandarin, Hindi/Urdu, Arabic, Portuguese, Russian, Japanese and Punjabi that they will increase their reach by 58.4%. Which means they will reach over 4.3 billion potential customers. This is huge!\n\n![World's Top Language](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_zRn1CEWo1gf6XujH2/boo_EILVopOp17tubVBrk/9ca35a43-2134-b38c-05de-1f7019686a82worlds_top_languages_languagenobar_53c8ec5072196_w1500.jpg)\n\nSo based on these facts it is no surprise that companies are earnestly seeking for translation solutions to move their products into the larger global scope and increase revenue, and customer base.\n\n## Higher conversion rates can be achieved by translating into a foreign language.\n\n\u201c*If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart*\u201d said Nelson Mandela. Nelson Mandela was a spot about this. When your product documentation in the same tongue as your readers and they can't find any other information about similar products in their tongue, of course, they will become your loyal client and be won over, vs. going to your competitors.\n\n![Higher conversion rates can be achieved by translating into a foreign language.](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_AFdqLObCzGpuQn9uY/boo_EILVopOp17tubVBrk/77b47adc-04e1-d93d-8035-f19a98815a4bbackground_20870_1280.jpg)\n\nFor companies that provide products and services in more than one nation, writing multiple well-crafted technical user guides and user manuals is essential for globalization. No wonder: companies who interact in several languages and with multiple markets already know that knowing the local language and culture of each market is critical to competing worldwide and increasing their product reach. Nothing beats a translation partner that specializes in the topic to assist them in achieving that objective. In a BBC [article](https://www.bbc.com/future/article/20180403-inside-the-world-of-instruction-manuals), Roger Bridgeman, a former curator in the London Science Museum states: \u201cinstructions are there to compensate for the inabilities of machines by employing the abilities of users, and therefore tell you something about the state of both at the time they were produced.\u201d\n\nIt's also worth noting that technical manuals come with a wide range of items, ranging from industrial machinery to vehicles and technological devices and platforms. Because user guides and manuals are a means of communication that has a direct impact on the user's understanding of the product and, as a result, their experience with the purchased good, using the right tools to get user manuals translated should be approached as a very strategic decision within a company, as the quality of the translation is directly related to sales success and customer satisfaction.\n\nFurthermore, mistakes in a manual translation might have dire consequences for the client or customer who uses the items; such as causing accidents when handling or using the product, putting the user's life in danger. \n\nRegardless of the sort of communication breakdown and the potential consequence of a manual translation, one thing is certain: the firm responsible for the product's image will be tarnished. This is done by strategic steps in creating effective user manuals and guides and also translating them well.\n\nThis is a concern shared by professional translation companies, \n\nand as a result, they are prepared to implement a series of quality control stages throughout manual translation projects to ensure that information about a given product reaches the end consumer correctly and accurately in relation to the original content, achieving its goal\n\n### Are you interested in learning more about how these businesses operate? Then lets take a look at the steps below to see what a skilled translation processes are taken in order to accomplish well translated user manual and user guides:\n\n\n\n![Translation Image](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_8oLMBFJpm1n29PJnO/boo_EILVopOp17tubVBrk/258bbf65-a0c5-a981-05fc-56bdf438257dtranslation_1092128_1920.jpg)\n\n### 1. Correct interpretation\n\nUser manual translation platforms such as [Docsie ](https://www.docsie.io/)have a network of partners that includes the top linguists on the market. Thorough recruitment, screening, and selection procedure with linguists from all over the world are generally used to create this network. Companies such as [Docsie](https://www.docsie.io/) often use the following procedures when selecting translators: translator selection and r\u00e9sum\u00e9 analysis; a test to assess the professional's proficiency in the translation source and target languages; and an examination of consistency in following instructions and meeting deadlines. Then, these experts, who are classified by nationality, language, and specialty, are evaluated on a regular basis based on their performance and the consistency of their supplied work. Attention! When selecting a translation partner, the quality of the translators' service must be carefully considered. As a result, do not be afraid to inquire about the qualifications of the agency's linguists in great detail. Also, lets consider language translation tools such as Docsie\u2019s Ghost translator. It is designed to translate user manuals and user guides quickly at a high effective rate. If the product manager and his team prepare user manuals for translation by simplifying the linguistics this Ghost Translator can be a very effective and user-friendly tool that works quickly to translate all documentation as well as create alternative versions for the end-user to read. We must consider this also as a viable option. We discuss more about this below.\n\n### 2.Extensive revisions to the project instructions \n\nFollowing the approval of the proposal, a product manager will be appointed to handle steps needed to initiate the translation of the user guides and manuals for their products. This specialist will be in charge of directing members of his team to handle user manual translations, as well as ensuring that the final file is delivered on the companies deadline. Validating the project's scope; elaborating guidelines for the professionals involved with the work; planning the translation in terms of scope, deadline; monitoring the processes, resources, and the evolution of the work; and interacting with the client to clear doubts and reports are some of the main responsibilities of a product manager.\n\n### 3. Meeting the agreed-upon date for the delivery of the translated user guides and manuals\n\nWorking on the assumption that the companies have a strict deadline to create, write, translate and maintain their documentation for their end uses platforms such as [Docsie ](https://www.docsie.io/)offers a useful solution that minimizes risks by allowing companies to use our easy-to-use platform and help them take leaps and bounds in speeding up the process in which they translate and maintain there published user manuals. These precautionary steps include making a real-time backup of the documentation on [Docsie\u2019s ](https://www.docsie.io/)secure cloud-based platform and having their teams collaborate on various user manual translation projects effectively.\n\n## Docsie has a comprehensive Ghost Translator that allows you to translate all of your documentation, knowledge portals, user guides and product docs into different languages.\n\n## Check out this video to see how its done!\n\n\n\n## Here are the steps to translate your product documentation, user manuals and user guides:\n\nOnce you are logged in, press the shelf and book you want translated, in this case I wanted to translate my \"Quick install guide\":\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_5udCDdXWMkuLzAlZl/boo_EILVopOp17tubVBrk/232a9cb5-33a9-3548-b511-1259ae5c1076image.png)\n\nWithin the opened book on the left hand side you will see two tabs. The top tab is for versions, and the second tab is for translations:\n\n\n\n![Translation versions](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_IiwdOR3z70l7T7fBI/boo_EILVopOp17tubVBrk/a1eaeb07-7def-dec7-774d-cef4b7344d5aimage.png)\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_SD5stoqUyf3ZbpEPj/boo_EILVopOp17tubVBrk/5465db5e-f11f-4214-2700-13c68122088fimage.png)\n\nThese tabs will expand and you will see pencil icons to the right of the version, and languages, as well as an \u201cAdd version +\u201d which will allow you to add another version and an \u201cAdd language +\u201d button which will let you add another language.\n\n\n\nBefore adding a language you may notice that English says \u201cCURRENT\u201d below it and French says \u201cDRAFT\u201d below it:\n\n\n\n![Docsie' Current and Draft Image](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_hTsq4reqGDozWF3CM/boo_EILVopOp17tubVBrk/6fc2a5df-0875-9d22-d7c7-c40f31cc9505Snag_35e180b.png)\n\n\u201cCURRENT\u201d lets us know that this language is set as primary.\n\n\u201cDRAFT\u201d lets us know that this language is only visible within the Docsie portal and it will not be visible online.\n\nIf we click on the Pencil icon next to French we can change Draft to \u201cactive\u201d and after updating the draft will no longer appear below the French language which means it will be present when we publish our knowledge portal:\n\n\n\n![Draft 1](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_m4I8ulBxwLmeroluK/boo_EILVopOp17tubVBrk/26f8c524-316d-a5b0-be0a-604d32ab69bcSnag_35eee56.png)\n\n\n\n![Draft 2](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_2l92rJQYCw2I7BERN/boo_EILVopOp17tubVBrk/aa76e3d4-9438-ad08-91bb-4f31de03069aSnag_35f238f.png)\n\n![Draft 3](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_vsDy3VpWx9oeknAIb/boo_EILVopOp17tubVBrk/2e56e657-2e60-99c5-66d8-e66e4f54995eSnag_35f411a.png)\n\nAs you can see here the French language no longer says \"Draft' which means that it will now appear on the Docsie published portal.\n\n\n\n![Docsie published portal](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_U7itpDh0YaJxLwo5h/boo_EILVopOp17tubVBrk/84f2dfc0-8747-36bc-1cee-7b2935a26321Snag_360bd4a.png)\n\nNow to add a language to translate our documentation into is really easy. All we need to do is press \u201cAdd language+\u201d button:\n\n\n\n![Add language+](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_NywQdBTv6s2JrB6MP/boo_EILVopOp17tubVBrk/78ea7719-870e-8f7a-73e8-7a444edf00c6Snag_36169d6.png)\n\nClick on the language you want (in this case I wanted to translate my user guide into Italian) :\n\n\n\n![Add language+ 2](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Pd9C2Ef91JmD8C1y0/boo_EILVopOp17tubVBrk/89bc66ac-2a6b-0863-841f-0eb75a5e5511Snag_361fcbf.png)\n\nOnce that is done make sure that the \"Automatically machine-translate from primary language\" nob is turned on and then press update \n\n\n\n![Automatically machine-translate from primary language](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_gtU5RhdhWYIoaMKpT/boo_EILVopOp17tubVBrk/ac508735-96fc-c170-8c78-5c97a279c9e1Snag_3634165.png)\n\nGreat now we have our product documentation translated into Italian as well. Now by default it will be set as \"DRAFT\" make sure that you turn it from Draft to Active the way I showed in the steps above:\n\n\n\n![DRAFT](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_b9y8pFOUrReeZCn1N/boo_EILVopOp17tubVBrk/4117e519-3163-705d-0d9d-73fce39ee52eSnag_36589de.png)\n\n\n\nNow that that is done, you can also delete any languages you don't find necessary on your translated knowledge portals. For instance if I want to delete French then I will first have to turn the language into a \u2018DRAFT\u201d by making it not active, and then press the three dots and click the garbage bin icon next to the language I want deleted. \n\n\n\n![Icon next to the language](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_kFGUptZJfjWH9kpQi/boo_EILVopOp17tubVBrk/cea50cad-58d2-9327-9028-bd8e0be3a39dSnag_3670aff.png)\n\nNote; remember to checkmark \u2018Yes\u201d before pressing confirm.\n\n\n\n![Yes](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_B3C2T3v775jtYWV9Q/boo_EILVopOp17tubVBrk/4b830098-7137-1751-f762-de97e5bc5934Snag_368101b.png)\n\nAnd done! Now you have a translated book which you can show your customers, clients and employees online! The trasnlated documentation will appear in your published knowledge portals!\n\n## Final Thoughts\n\n![Final Thoughts](https://images.unsplash.com/photo-1600739231149-1b57f0ffc5f7?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDV8fHRob3VnaHR8ZW58MHx8fHwxNjI2MTEzNDQ3&ixlib=rb-1.2.1&q=80&w=1080)\n\nFor companies looking to expand their reach and speak to a worldwide audience, high-quality and conversion-oriented Translation & Localization technologies and platforms such as Docsie are essential.\n\nTranslating your content or localising your product documentations, and related platforms, such as websites or e-commerce platforms, into a foreign language will be a critical component of your worldwide success.\n\nAll of this and more is possible thanks to the Docsie\u2019s ghost translator and translation marketplace.\n\nIf you want to learn more about [Docsie\u2019](https://www.docsie.io/)s planform or translation marketplace please contact us at [hello@doscie.io](mailto:hello@doscie.io)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_38oWfLzhNu07HmBo8/boo_XGfvRm3TVTFbV6HET/6596307b-9a82-1281-67e8-c73bc6339fcfUntitled_1_min_1_2_3_4_5_6_7_8_9_10_11_12.jpg", "summary": "Increasing your brand's online traffic and traction is inextricably related to translating your content into another language.", "publish_date": "July 12, 2021", "categories": ["Product Documentation", "AI", "Documentation Portals", "Product Updates", "Best Practices", "Technical Writing", "Product Documentation Tutorials", "Product Documentation Translation"], "status": 1, "path": "/blog/articles/all-about-translating-technical-manuals-with-3-easy-steps", "slug": "all-about-translating-technical-manuals-with-3-easy-steps", "previous": {"link": "../ensure-security-with-new-product-documentation", "title": "Ensure Security With New Product Documentation"}, "next": {"link": "../collaboration-to-create-well-polished-product-documentation", "title": "Collaboration to create well polished product documentation"}}, {"title": "Ensure Security With New Product Documentation", "author_name": "Tal F.", "author_email": "tal@doscie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://images.unsplash.com/photo-1614064642578-7faacdc6336e?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDMzfHxjeWJlciUyMHNlY3VyaXR5fGVufDB8fHx8MTYyNTc1MTExMg&ixlib=rb-1.2.1&q=80&w=1080)\n\nMost companies have information, documentation, and projects that they consistently work on with their teams which must be secure while their teams collaborate on their ideas. Also, client information and other sensitive data must be secure, thus maintaining high levels of security is critical for any company. Document security threats can include:\n\n**\u00b7 Breach of security**\n\n**\u00b7 Data that isn't structured**\n\n**\u00b7 Unprotected Documentation**\n\n**\u00b7 Access to data that is not authorized**\n\nAll of this implies that you may be putting client information, customer databases, financial information, or even projects you and your teams are working on in danger.\n\nA lot of times companies work on documentation for their new products and they need this information secure to other company members or subcontractors which they collaborate with to complete certain aspects of a product that is not yet released to the public. Some of these products have pending patents and the need to secure them is the difference between a breach and a future release on a product.\n\nCollaboration and trust in your organization are more crucial than ever. This is becoming a commercial requirement as more clients expect that their providers be safe. While document security may seem intimidating, there are easy actions you can take to guarantee that nothing goes wrong.\n\n## Internal document security risks are the most prevalent:\n\n### 1. Prevent employees from falling prey to phishing scams.\n\nThe most serious internal danger is phishing emails. A phishing email is an email designed by a hacker who makes the email look like it is coming from a legitimate company associated with the employee's company and frequently has a link which the victim presses. In most cases, once the link is press this allows the hacker to have remote access to the employee's computer and thus they can penetrate it to get private information about the company and the future projects the company is working on trying to keep private until future release dates.\n\nIn a recent [study by North American](https://techaeris.com/2020/12/08/more-employees-clicking-phishing-emails), researchers found out that:\n\n* *\u201c67% of clickers (13.4% of overall users) submitting their login credentials, also up substantially from 2019, when just 2% submitted their credentials.*\n\n* *The Public Sector and Transportation sectors struggled the most, posting a click rate of 28.4%.*\n\n* *The Education and Finance & Insurance sectors performed considerably better than others, with click rates of 11.3% and 14.2%, respectively.*\n\n* *Users in North America struggled the most with the phishing simulation, posting a 25.5% click rate and an 18% overall credential submission rate. This means that a little over 7 out of every 10 clickers willingly compromised their login data.*\n\n* *Users in Europe exhibited lower click and submission rates of 17% and 11%, respectively.\u201d*\n\nThis is a strategy that some nefarious competition companies use to steal product ideas from under companies' noses. Phishing emails now account for about 90%-95% of all successful assaults globally. Hackers pose as trustworthy entities, such as suppliers, coworkers, or even clients, and request sensitive data. However, if you know how to detect them, you should be safe! Make sure you check the sender's email address, not simply his or her name. Incorrect or significantly modified logos, as well as spelling errors and strange emails associated with strangely written websites, are other red flags. Verify the email with your IT staff if you're not sure to avoid compromising any important data.\n\nPhishing emails can also be avoided if the company collaborates on writing product documentation that is password protected and secured by a platform such as [Docsie](https://www.docsie.io/). It allows our customers to create product documentation in a collaboration format while still maintaining security measures and also adds the feature of sharing online documentation that is password protected. This is far safer than emailing such information because emails can be breached.\n\n### 2. Managing documentations\n\nWhen access permissions to documents are provided on a need-to-have basis, product document security is at its finest. Password-protected new designs or new projects within product documents with limited access are an excellent approach to maintain a safe document environment. Electronic document management solutions such as Docsie have a lot of potentials. Docsie keeps track of documents and record any changes or other activities done to the document as well as the time and date which is digitally stamped. These trails must be constantly monitored for unusual behavior that might jeopardize product document security requirements.\n\nThis also brings up the problem of actual documents being left around the office for anyone to view. It's critical that this does not occur. Ensure that your coworkers properly delete important papers (rather than just binning them) or carefully store them if they must keep them. That is why keeping copies digitally online on a platform like Docsie is a really good alternative than having sensitive paperwork lying around in the office for social engineering hackers to stumble upon.\n\n### 3. Keep an eye out for shared devices\n\nAnother source of vulnerability for documentation security is shared devices such as printers and scanners. To reduce the risk, only authorized users should have access to these systems' network applications and resources. Use your current security architecture to protect printers using a password or smartcard-based authentication, reducing the need for additional passwords. Print management software may be used to keep papers in a print queue and keep track of all document activities.\n\nAccess to physical ports (USB, flash drive) is also commonly restricted to prevent someone from stealing your private papers or infecting your company's network.\n\n## Threats to patent-pending product document security from the outside can also be mitigated.\n\nDespite the fact that security precautions are in place, documents can be hacked. To prevent security breaches, we recommend following these best practices.\n\n### Keep your data safe.\n\n![](https://images.unsplash.com/photo-1584433144859-1fc3ab64a957?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDl8fGRhdGElMjBzYWZlfGVufDB8fHx8MTYyNTc1MTk1Mw&ixlib=rb-1.2.1&q=80&w=1080)\n\nA company's failure to use an appropriate encryption mechanism can be disastrous. It should go without saying that your company's anti-virus and spyware software is up to date.\n\nFurthermore, limiting Internet access across the enterprise minimizes the risk of employees falling prey to external phishing sites or downloading malware that can propagate throughout the corporation. When public wi-fi is the only option, its also a good idea utilizing a business [VPN like Surfshark](https://cybernews.com/best-vpn/surfshark-vpn-review/) and creating other security measure on the Wi-Fi network.\n\n### Modify the document's format\n\nAccording to a 2021 [Thales Data Threat Report](https://cpl.thalesgroup.com/en-gb/euro-data-threat-report#download-popup\n) , conducted by 451 researchers. They surveyed 2,600 executives in a range of industries and found that that 45% of US companies suffer from data breach at some point in their business life cycle. In 2019, data breach accounted for 65%. And even though from 2019 to this year the breach has been decreased, it still holds a huge problem for many businesses.\n\nSending documents as PDFs eliminates document format-related delays and transforms digital files into password-protected files with strong encryption and edit permission restrictions is a good way to send documentation back and forth. However, this is not practical if the documentation is product documentation that consistently needs to be altered. PDF does have security measures but using a platform such as Docsie which allows you to direct certain members of the company to manipulate and change documentations via the cloud in a secure way is much more productive. With Docsie you can set certain people to \u2018Admin\u2019, \u2019Editor\u2019, or just a \u2018Viewer\u2019 of certain documentation. This will reduce levels of breach because only certain people will have access to and be able to manipulate the documentation. Docsie also allows published documentation can also be password protected so you can have certain people who have the password view the documentation. These measures imply that the user manuals, policies or product guides can't be altered by just anybody other than the document's originator, or Editor, lowering the danger of forgery. When utilizing Word/PowerPoint formats, hackers are unable to retrieve the information of the document creator.\n\n### Choose your passwords carefully.\n\n### \n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_B726APThzDAuRDyNA/boo_1dNh8ka7o63iwmubD/1a9a1224-122a-8dce-8663-9394359a3412cyber_security_3400657_1280.jpg)\n\nStated in a[ article written by Identity Force](https://www.identityforce.com/blog/2020-data-breaches), in December 10th of 2020, Spotify had their passwords reset after finding a software vulnerability that exposed their users' account information. Spotify claims \u201c*may have included email address, your preferred display name, password, gender, and date of birth only to certain business partners of Spotify.*\u201d\n\nThis goes to show that even top SaaS companies have weaknesses with password penetration. This is why it is always important to never forget to maintain quality passwords! To prevent changing passwords every three months, our system administrators at Docsie advocate having a strong password policy along with MFA (Multi-Factor Authentication). It's also a good idea to remind your coworkers of some fundamental password rules:\n\nPasswords should never be written on sticky notes and then \u201chidden\u201d under your keyboards.\n\n**Here are a few key notes on making a good password:**\n\n1. Do not use the same password for several accounts and platforms.\n\n2. The more time you have, the better! Check the strength of your password document at HowSecureismyPassword.net. -security-use-strong-password\n\n3. It's critical to make sure that new employees go through an interesting and instructive internal training session that covers both internal and external threats. Employers frequently address this with a simple e-learning programmed or worksheet, but this is not always sufficient to ensure that staff are aware of the hazard.\n\n### Docsie helps with all facets of security with your product documentation development, collaboration, and publishing with the ability to password protect your documentation.\n\n### Here is a short video on how Docsie helps with security as well as creation password protected product documentation:\n\n\n\nLets start with how Docsie\u2019s internal platform helps us to maintain security over how documents are written. As I mentioned above, here are many instances where documents related to new products need to be written and safely protected and secure. These products may not yet be patent pending but the product documentation writing process is still underway. One way Docsie helps with security in regard to this matter is by making certain that all documentation is written, send and managed only by certain parties with certain responsibilities.\n\nDocsie allows the owner of a workspace to set up \u201cAdmins\u201d (who can create new books and shelves) \u201cViewers\u201d (who can only view a workspace and not edit or write on top of projects) \u201cEditors\u201d who can only edit books and \u201cowners\u201d who have all the power to transfers all Docsies capabilities and set members to the various positions within the Docsie project.\n\nThis is very useful because it show who is working on a given project and what they are doing with it, as well as limited those who should not be partaking in certain aspects of the project.\n\nThis ability is accessible very simple with Docsie. At the top right corner where you see three dots click on your Username:\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ZjgXPtSl0RlVBr98x/boo_1dNh8ka7o63iwmubD/cf10ca9d-cf81-cb56-4ce1-abe88f9919e9Snag_3dc21e.png)\n\nOnce you are in the Profile and Setting dashboard, then click Users and it should open the Workspace User Management dashboard:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_LusOK9N4cYs62tmgO/boo_1dNh8ka7o63iwmubD/2a3683cc-6afa-d6a7-f19b-cf810211a89cSnag_3e7ce3.png)\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_0OL56vieZqzTE9UQB/boo_1dNh8ka7o63iwmubD/72423478-b544-adeb-61e0-15929a28a298Snag_3ef5cc.png)\n\nNow within this dashboard you have the ability to invite new users, change their \u201cRoles\u201d to \u201cViewer, Editor, Admin\u201d and delete users who are no longer working on a certain project.\n\nNow to add another level of security. All of Docsie\u2019s users who are working on a certain project are will be tracked through our time stamp. This is highly useful for tracking who was editing a documentation, what revisions they made, and what changes they have done. This will tell us who and when someone had interactions with a certain product documentation project. Any form of tracking is highly useful for security purposes because it shares information about who and when someone had access to certain documentation.\n\nIt is easily accessible as well. Once book is open click on the circular clock image on the top right corner:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ZFC7kIcr91dH4Oglw/boo_1dNh8ka7o63iwmubD/2edc1be5-9f18-dc5a-5205-9e769d5fb8eaSnag_3f7c90.png)\n\nThis will reveal a drop down on the right hand side of who and when someone worked on a specific documentation:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_GcHe7Y8M7cLwB7RGd/boo_1dNh8ka7o63iwmubD/86ed6131-5980-e307-d00a-8479b5f9f528Snag_3fdb4a.png)\n\n\n\n## Password protecting documentation with Docsie:\n\nDocsie also allows us to password protect docs.\n\nThere are two ways to do so. By clicking in the three dots near your shelf or books.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_9tB3mDhl0WPwFiaht/boo_1dNh8ka7o63iwmubD/160f814a-13bd-09f0-3e2c-a8b18bfbbab1Snag_4077e8.png)\n\nThis will open a settings tab, in which you need to click properties in order to access the password creation dashboard.\n\nNote: if you click on the three dots next to your shelf then it will password protect all the books within your shelf. However if you click on the three dots and then properties within your book then it will password protect the book you have clicked properties to only!\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Lo7CM1IekNCDS5rTa/boo_1dNh8ka7o63iwmubD/17693cea-41e7-2b78-ee77-517b59923cd2Snag_40d605.png)\n\nAfter you have clicked properties it will open up this dashboard then click \u201cMore options\u201d:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_zN9LFzvG5tT00uXjc/boo_1dNh8ka7o63iwmubD/6949063f-c31b-6650-ab89-bc6e8829f1f5Snag_416f19.png)\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_d5dR2xrdTlISl1rzV/boo_1dNh8ka7o63iwmubD/9ce603b3-85e5-1711-24a2-0d290e77f887Snag_418cc3.png)\n\nOnce you have clicked more options it will open your entire password dashboard. Now you can type in your password for the book or shelf and enable the password protection. Done! Your books and/shelf will be completely password protected and only those with the password can access it.\n\nTo learn more please visit us at help.docsie.io or send us an email at [hello@docsie.io](mailto:hello@docsie.io)\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_A4k7SUzC0KlQKGjaV/boo_XGfvRm3TVTFbV6HET/6cf5920c-5d60-511a-94c9-e0a569d31d54Untitled_1_min_1_2_3_4_5_6_7_8_9_10_11.jpg", "summary": "These are tips to ensure that the creation of documentation for patent pending products will be secure and protected.", "publish_date": "July 08, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices", "Cybersecurity"], "status": 1, "path": "/blog/articles/ensure-security-with-new-product-documentation", "slug": "ensure-security-with-new-product-documentation", "previous": {"link": "../7-golden-rules-to-successfully-approach-customer-feedback", "title": "7 Golden Rules To Successfully Approach Customer Feedback"}, "next": {"link": "../all-about-translating-technical-manuals-with-3-easy-steps", "title": "All About Translating Technical Manuals With 3 Easy Steps!"}}, {"title": "7 Golden Rules To Successfully Approach Customer Feedback", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://images.unsplash.com/photo-1516321318423-f06f85e504b3?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDQ0fHxsaXN0ZW4lMjB0byUyMGN1c3RvbWVyfGVufDB8fHx8MTYyNTYwMTA3Mg&ixlib=rb-1.2.1&q=80&w=1080)\n\nCustomer feedback is the forefront creating and optimizing appealing product documentation that your customers understand, and use to aid them with the use of your SaaS or physical products.\n\nA lot of times companies are scared to knowing what their customers truly think about their documentation and this leads to a roadblock in finding out what their customers truly think about their product docs.\n\nWhy is this important? Why do we need to learn about what our customers feel about our product documentation?\n\nIf you own and operate your own company I'm sure you go out of your way to delight your consumers, to meet their demands, and to keep them loyal to your business. But how can you be certain that your efforts will yield the intended outcomes? You will never be able to provide your customers with the ideal product documentation experience if you do not try to find out what they think about your service. Their feedback on their experiences perusing and browsing your online documentation with your brand products is valuable information that you can utilize to better tailor your product documentation to meet their demands.\n\nYou may use client feedback to your advantage in a variety of ways. In this article, I'll try to illustrate why gathering client feedback about your documentation, whether prompted or unprompted, is critical for managing customer happiness and loyalty, customer retention, product and service improvement, and many other aspects of your organization. Continue reading to learn about the advantages of product documentation feedback.\n\nWhat does product documentation feedback entail?\n\nCustomer feedback is information supplied by customers regarding their satisfaction or dissatisfaction with a product documemntation, user manual and any online documentation provided to the customer by the company. Their feedback can help you improve the client experience and tailor your activities to their demands. This information may be gathered through various types of surveys (prompted feedback), but you can also locate and collect unprompted feedback from your clients by employing Internet monitoring technologies, such as Vocally \u2013 a feature within Docsie that allows you to observe how your customers react with your online published documentation. Both sources are necessary for obtaining a complete picture of how your clients view your brand.\n\nTop-performing organizations recognize the importance of consumer input in their operations. They pay attention to their clients' voices on a regular basis. They not only look for thoughts that clients post on social media and reviews that they offer on feedback-gathering websites (such as TripAdvisor), but they also ask for input directly through various types of questionnaires. If you want to keep ahead of the competition, you must always pay attention to consumer feedback, whether favorable or bad, prompted or unprompted.\n\n## Why is it important?\n\n![](https://images.unsplash.com/photo-1531537571171-a707bf2683da?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDF8fGxpc3RlbmluZ3xlbnwwfHx8fDE2MjU2MDEwMTg&ixlib=rb-1.2.1&q=80&w=1080)\n\nMany SaaS and engineering products have a variety of user guides, user manuals and other version of product documentation which they provide to their customers. This documentation can be translated in to various languages, and have many versions. So why is it important to know what your customers are thinking when they are looking at your companies product documentation? Simple. Product documentation are designed to explain how your product works, and if this explanation is not comprehensible to your clients it could lead to churn, and clients who are annoyed with reading your documentation. Feelback helps to narrow the gap between their misunderstanding and optimizing the documentation so that they can comprehend the material in a more comprehensive manner. This essentially makes your customers happier because now they understand how to use the product documentation as it was indented and it instills a trust in using your brand, which shapes your companies reputation in a positive way.\n\nSecondly, knowing feedback can deliver the product manager, product owner, technical writer and even tech team with information that they can use to help improve the product documentation outlay, as well as content to increase and optimize for higher comprehension. This is always the goal when publishing product documentation.\n\nThe following are the top seven reasons why client feedback is critical in the business world.\n\n### 1. Customer input aids in the development of better products documentation.\n\nYou presumably have an idea of client demands when you first bring a new product, brand, or service to the market. Market research conducted before to introduction may help you determine whether or not potential clients would be willing to purchase it, as well as provide you with suggestions on how to enhance it. After launching your products you now need to make suitable user guides, online product documentation by sharing your knowledge portal with your clients online. You hire a technical writer to write information about your product. A translator to translate it and get your tech team to display it online. However, you will only hear about all of the benefits, faults, and their actual experience after your consumers have used your products in correlation with your product documentation and provided you and your team with the necessary feedback.\n\nThis customer feedback provides insight into what aspects of your product documentations are performing effectively and what changes might be made to improve the experience. Your professional knowledge may be the finest in the industry in which your firm works, but consumer insights will always be more useful to finely polished product documentation that your customers will understand. Because you are really close to your products its good to get their feedback assists you in ensuring that the final product documentation meets their expectations, solves their issues, clears up any misunderstandings the products has and meets their requirements.\n\n### 2. Client feedback aids in the evaluation of customer satisfaction level.\n\nCustomer loyalty and happiness are important factors in determining a company's financial performance. It's connected to a slew of advantages, including improved market share, cheaper expenses, and more income. A number of studies have found a strong link between customer satisfaction and corporate performance. As a result, there's no doubt that you want to ensure that your customers are satisfied with your product documentation and understand how to use your products effectively. Getting their feedback is, of course, the greatest method to see if you've met their expectations. You can simply assess the degree of satisfaction and, as a result, anticipate your company's financial situation in the future by using rating-based inquiries.\n\nNPS is one of the most accurate techniques for measuring, managing, and improving customer satisfaction that has been used by many organizations. The statistic is based on a single question that asks if a client is likely to suggest a brand to a friend. The loyalty questions provide response possibilities ranging from 0 to 5, with 0 signifying highly negative and 5 reflecting extremely positive. Because this technique is both easy and ubiquitous, it may be used in customer satisfaction management by any company. Vocally uses this rating as well, and additionally allows our clients to recorded videos of how their customers use their documentation. This information is highly essential and also gives companies the cutting edge in analyzing their customers feedback and delivering on future optimizations of the product documentation.\n\n### 3. Collecting client feedback demonstrates that you care about what they have to say.\n\nBy soliciting comments from your customers, you demonstrate that you value their input. You include them in the development of your company, products and product documentation/user guides so that they feel more connected to it. You may strengthen your relationship with them by listening to their voice. This is the most effective approach to recruit important brand ambassadors who will help you spread good word of mouth. And I'm sure you're aware that relying on their recommendations is probably the most successful and cost-efficient approach to gain new consumers and increase your trustworthiness in the eyes of present and future customers.\n\nPeople enjoy it when you inquire about their satisfaction (or dissatisfaction) with the way your company formulated your product documentation. It demonstrates that you appreciate their viewpoint and are here to help them, not the other way around. They believe that your main purpose as product documentation is to solve their misunderstandings, and helps educate them on how to use your products effectively which is a proper approach to customer retention.\n\n### 4. Customer input aids in the creation of the greatest possible customer experience.\n\nToday marketing is strongly influenced by people's interactions with products, services, and brands. People do not purchase brand name items just because they are excellent. They seek for quality customer service, user experience and over all good understanding of the products specifications and use case which matches their needs. They purchase the confidence to push their boundaries farther. Clients will remain loyal to your brand if you focus on offering the finest customer experience at every touchpoint. And, of course, the most effective approach to provide customers with a wonderful experience is to ask them what they appreciate about your products documentation which demonstrates the uses of your products and what they think may be improved. This is even more so for SaaS products which have many facets and technical aspects. The more educated your customers are the more they will understand the uses or your products and the more they will want to stick around and maintain loyalty.\n\n### 5. Customer feedback aids in the retention of customers.\n\nCustomers that are happy with your service will continue to do business with you. Unsatisfied customers who don\u2019t understand your product documentation, and consistently get confused with how to use your product will ultimately seek out a better option to your company. Customer feedback may help you figure out where your customers are getting confused with your product documentation and what made them happy with the knowledge portal of your products and identify areas where you can improve. You can always maintain your finger on the pulse if you ask for comments on a frequent basis. When a disgruntled consumer expresses their dissatisfaction, you can respond quickly and find a solution to their problem. This is an ideal time to reclaim a customer and perhaps improve their degree of loyalty. In many situations, a dissatisfied client who had an issue with your products, services and or user guides which explain them but was promptly resolved displays greater loyalty to your brand than a consumer who has never been dissatisfied with your products or services.\n\n### 6. Customer feedback is a trustworthy source of data for other consumers.\n\nIn the world of marketing, gathering analytics and feedback it is highly essential to collect useful data and information to opt for optimizations and continue increase retention and bringdown churning rates. Consumers no longer believe advertising or expert advise in the age of social media. These days, the opinions of other consumers who have utilized a product or service are a more credible source of information. When you are looking for a place to stay in a city you are visiting or a beautiful new restaurant to dine with friends, you check reviews first. When you want to buy new shoes, you ask for advice on Facebook or read a review on a reputable site. Reviews apply to any business, especially SaaS products. Many businesses now include a review system as part of their services and products. This ensures that not only their brands can be shaped by the reviewers but also that they can work hard to gain trust of new customers and attempt to claim them for the long hall. Customer feedback is just as essential to your business as it is to other customers, so make sure you and your clients can easily access comments and evaluations.\n\n### 7. Customer feedback provides you with information that assists you in making company decisions.\n\n![](https://images.unsplash.com/photo-1607000975509-de2f74eb8d36?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDE0fHx0cnVzdHxlbnwwfHx8fDE2MjU2MDEyNTY&ixlib=rb-1.2.1&q=80&w=1080)\n\nIn a highly competitive market, business choices based on wild guesses have no place. Successful business owners collect and manage a certain type of information that aids in the development of future initiatives. Only in this way will they be able to tailor their products and services to precisely meet the demands of their customers.\n\nCustomer feedback is one of the most dependable sources of concrete data that can be utilised to make business choices. Customer insights can assist you gain a better understanding of your clientele and their demands. Take their advice into account, and you'll be able to figure out where you should put your money to obtain the most return on investment. You could find that, in your situation, more product development isn't essential, and that instead, you should focus on advertising your brand to gain more visibility. Customer feedback is a wonderful source of such information, but you must learn how to listen to it and turn it into meaningful business insights.\n\nVocally (a Docsie powered feature) allows you to put your clients and customers at the core of your business and regard their input as the most significant source of information in your organization so that you can keep on top of things. Your customers are the ones that use your products and services; therefore they are the best people to tell you how you can make them even happier. Never disregard the sound of their voice. If you fail to satisfy their expectations, your customers will go for another firm that can do it better. Customer feedback should be used at all levels of your organization and in all divisions. Insights will aid in the development of your goods, as well as the improvement of customer service and the management of client happiness. Customer feedback ensures that your customers will stick with you, remain loyal to your brand, and, as a result, promote great word-of-mouth about you. Having committed brand ambassadors is priceless when it comes to growing your business!\n\nKeep in mind that consumer comments may be found anywhere. Learn how to gather it with the help of Vocally. Use the feedback you acquire from your customers as a door opener, so that you can discuss your product documentation, your products and services and gather more information now how you can benefit your customers and make them loyal forever to your product and services. Your customers will enjoy the fact that you value their input. It's crucial for building deep bonds with your audience. Customer feedback is invaluable to your company, so never stop listening!\n\nLets transcend the fear of hearing feedback from our clients and customers because with their feedback we can improve our product documentation, products, and services as well as customer service. Lets take a dive into how Vocally \u2013 a Docsie powered feature- can help us understand how our customers are using our documentation and what they like or disliked about it.\n\n\n\n### Getting started with Docsie feedback:\n\n### Here is a video on in-depth instructions on how to setup and use vocally with your Docsie knowledge portals:\n\n\n\n\n\n\nOnce you have publish your Docsie portal, if you click on to Docsie\u2019s cloud-based knowledge portal you may notice this at the bottom:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_HNt1rBjiROJQ2H7lm/boo_tZD1ykTPGDgzextMB/9e6e8892-7334-d462-c42d-52b0fe4abae4Snag_d7a0c28.png)\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Geoc0jqHeoWcbthnO/boo_tZD1ykTPGDgzextMB/bff4d0cc-c94f-380e-b1c7-e1453ab12d3dSnag_d7a6cb7.png)\n\nWhen our customers viewing our documentation click this button and send us feed back, their feedback is automatically collected and viewable on our web analytics within Docsie. but that is not all! we can also see a short video of how our customers interacted with our documentation!\n\nLet me show you how!\n\nAfter our client or customer sent that nice little feedback:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_yGdEfZA4ZQSxUAdDV/boo_tZD1ykTPGDgzextMB/add6328a-0f22-b9cb-dbf4-0ebfc0467ca9Snag_d7b9057.png)\n\nWe can see it on Docsie. First thing we need to do is jump onto Docsie\u2019s platform and on the left we can see \u201cworkspace, notification feed\u201d and below those tabs we can see \u201cWeb Analytics\u201d with a globe.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Uwq3GfsNK7QCj9St4/boo_tZD1ykTPGDgzextMB/3ab0e698-c291-cb21-0199-d6ab57198128Snag_d7c1bed.png)\n\nIf we press it and open the Web analytics\u2019 button it will show us Docises feedback platform:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_OjUjUzFHHGwlnoIdg/boo_tZD1ykTPGDgzextMB/4ba81e13-dbac-f279-0856-4052d5f14c4eSnag_d7cdda7.png)\n\n**This platform shows us everything we need to know about the feedback we have collected, our client who sent it, the date they sent it. And what portal they are referring to.**\n\n1. We can play back the video when we please with this play and pause button.\n\n2. This allows us to change the speed of the video being played. This is especially handy for large documentation portals which are previewed by our customers so that we can quicker pinpoint where they had issues.\n\n3. This tells us what portal they have submitted this feedback from.\n\n4. This is their comment\n\n5. This shows how much they liked or disliked the documentation\n\n6. If you have compiled allow to feed back Docsie allows you show only certain portions you require to analyses based on dates.\n\n7. The configuration button helps us make changes to CSS and other aspects of Vocally\u2019s feedback tool\n\nLets take a look now at what features Vocally has to offer by clicking on the \u2018Configuration\u201d button:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ItXaohEeulWngnN4y/boo_tZD1ykTPGDgzextMB/7ad80a03-ee84-3fbe-27f7-5c09dac0130eSnag_d7dbcdc.png)\n\n**This is our configuration dashboard. There are a few different changes that can be made here.**\n\n1. You can connect your feedback to email, Slack, Mattermost, Zandesk, and Zapier.\n\n2. You can auto record your videos, or turn off this capability\n\n3. This is the strip of code so that you can later on use number 4 to stylize your feedback so that it matches your company\u2019s brands look and feel. Adding a strip of code is only required when you are publishing Docsie via a strip of code for your website. However, if you are publishing your Docsie documentation via our Cloud-based Portals, you will automatically have Vocally injected seamlessly within all your published knowledge portals.\n\n4. This is for stylizing the Vocally.\n\nNow that we have taken a deep dive on the importance of why feedback is nessisary for improvements and optimizations, building trust with your customers and how Docsie provides a solution to all these matters. Please feel free to try Vocally out for yourself. Sign up to Docsie, write and publish your first documentation, and then see how you like it!\n\nFor more information about Vocally -a Docsie powered feedback feature- please check out: [https://help.docsie.io/?doc=/gather-feedback/](https://help.docsie.io/?doc=/gather-feedback/)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_hG0WwhFWFhAWE8UZz/boo_XGfvRm3TVTFbV6HET/8898fddf-00fe-12c4-2c8e-c4ecec8ef0cbUntitled_1_min_1_2_3_4_5_6_7_8_9_10.jpg", "summary": "Customer feedback is the forefront creating and optimizing appealing and comprehensive product documentation that your customers will comprehend.", "publish_date": "July 06, 2021", "categories": ["Product Documentation", "AI", "Product Management", "Documentation Portals", "Best Practices", "Technical Writing", "Product Documentation Tutorials", "Customer Feedback"], "status": 1, "path": "/blog/articles/7-golden-rules-to-successfully-approach-customer-feedback", "slug": "7-golden-rules-to-successfully-approach-customer-feedback", "previous": {"link": "../how-to-customize-your-docsie-portal-by-injecting-your-embedded-docsie-code-into-visual-studio-code", "title": "How to customize your Docsie portal by injecting your embedded Docsie code into Visual Studio Code"}, "next": {"link": "../ensure-security-with-new-product-documentation", "title": "Ensure Security With New Product Documentation"}}, {"title": "How to customize your Docsie portal by injecting your embedded Docsie code into Visual Studio Code", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "\n\n\nHow to customize your Docsie portal by injecting your embedded Docsie code into Visual Studio Code.\n\nDocsie has a lot of customization capabilities. In this article i will guide you on the steps you need to take to get started on customizing your Docsie portal. Please keep in mind that i am not a professional developer, or designer and know that your tech team can use these tools to create beautifully fashioned Docsie portal far better then I can. This is merely a step by step guide on how to get them started!\n\n## STEP 1\n\nThe first step is to get your line of code. He is how it is done. Find your account on the top right corner where there are three dots and click it. It will take you to Docsie's settings dashboard.\n\n## STEP 2\n\nNext, click on 'Deployment' button on the left hand side.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_UNFgmrrV4LJRPPcLD/boo_OKQpsM12uk8DtYPzL/f551ad37-a3a0-78bb-f97a-1246d5d57899Snag_1113a5f7.png)\n\nOnce you are in the deployment settings now you the ability to create a knowledge portal via Docsie cloud, or to create a knowledge portal via your own companies website by summoning a line of code in which you can add to your HTML and begin the styling process. This is done simply by clicking 'Configure a new deployment +'\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_66sDikYE16JfYewXU/boo_OKQpsM12uk8DtYPzL/4a8b6dd2-03d2-5d7a-837d-e3afdbe66900Snag_11161d31.png)\n\n## STEP 3\n\nNext click on the tab that says 'Custom deployment' type your website within 'Deployment URL' and then click 'Create web portal'.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_6CGgetG9GizkqY87p/boo_OKQpsM12uk8DtYPzL/4b102fcb-a424-8966-1f92-59b56e14241dimage.png)\n\nOnce that is done, make sure to scroll down and find your portal at the bottom of the list of portals and then click 'Get deployment script.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_el02yIrEUA3rf28CG/boo_OKQpsM12uk8DtYPzL/a64fc5d5-4e2c-9c6a-8325-6ed88a291db3Snag_1119813c.png)\n\n\n\n## STEP 4\n\nNow copy your script and lets jump onto Visual Studio Code!\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_a3ExYoQ3yZSLnkf4y/boo_OKQpsM12uk8DtYPzL/1a26f697-45e9-b0c4-53d2-8ad808b8d49fSnag_111a44da.png)\n\nIf you need more information about how to get the Embedded code from your Docsie check out my blog about publishing your documentation with your embedded code[ here.](https://www.docsie.io/blog/articles/publishing-product-documentation-with-docsie/)\n\nNow, within Visual Studio Code create a file (unless you have a file ready) for index.html, index.css. and index.js. Once that is done open your HTML and paste your code within the body of your html (under the tag).\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ss2981O27UrVWVfrx/boo_OKQpsM12uk8DtYPzL/64bda798-9915-3b7b-274f-dc707b9118a2Snag_111c041e.png)\n\n## STEP 5\n\nNow for step 5 we need to create a 'Basic style'.\n\nYou can find more information about how to apply basic styling to your Docsie portals via our link here [https://help.docsie.io/?doc=/publish-documentation-portal/docsie-styling-guide/base-style/](https://help.docsie.io/?doc=/publish-documentation-portal/docsie-styling-guide/base-style/)\n\nFor my example I added this to my HTML. and as you can see I added a company name link and I did some mild CSS to alter them.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_xg25e1fVbKEZbjJYl/boo_OKQpsM12uk8DtYPzL/a49b8d34-7911-10aa-741a-781224f57212Snag_1122dccd.png)\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_fRoPLO0Df6JhTcf2h/boo_OKQpsM12uk8DtYPzL/7c668c24-8d5e-8fdf-5b2a-ad93de3b313cSnag_11238581.png)\n\nMy results look very basic, but I wanted you to see the potential that your tech team can do to spice up Docsie knowledge portals and create portals that match your brands look and feel. Keep in mind that you may have a different style, and colors; in fact in most cases our users put their logo which is embedded with their website links, they add navigations bars on top so that their Docsie knowledge portal fit seamlessly and naturally onto their company websites and match the environment and CSS of their current sites.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_StvlIomWiDjQ8wV0h/boo_OKQpsM12uk8DtYPzL/e02de6be-1990-cbe1-7078-4e477ec4a6d9Snag_112473e8.png)\n\n## STEP 6\n\nThen the last step I did was add some styling changes via this text here:\n\n```\n \n\n```\nI pasted it below the last div tag of the \u2018basic style\u2019.\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_ORs7jTN5WvXJ7VkuB/boo_OKQpsM12uk8DtYPzL/4cc0127b-2bca-4d38-3040-864b8f5054fdSnag_112741dd.png)\n\nAnd the results for my very basic style changes were this:\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_uCSLHwdeVry8finx8/boo_OKQpsM12uk8DtYPzL/82ffd090-9575-e89b-b0ed-16f4af08a405Snag_1127954c.png)\n\nNow that you have all the tools at your disposal, give it a try yourself, and see how it feels to change things around and create beautiful knowledge portals that you can be proud of! I am 100% certain that your knowledge portals will look way fancier then mine! :) So give it a try and most importantly have fun with it!\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_CpPowdXkrOwKQdfrm/boo_XGfvRm3TVTFbV6HET/ffca5279-38f8-4a45-6b72-6b0097b8ac0eUntitled_1_min_1_2_3_4_5_6_7_8_9.jpg", "summary": "How to customize your Docsie portal by injecting your embedded Docsie code into Visual Studio Code.\n\n", "publish_date": "July 05, 2021", "categories": ["Product Documentation", "Documentation Portals", "Product Documentation Tutorials", "Knowledge Portal Design"], "status": 1, "path": "/blog/articles/how-to-customize-your-docsie-portal-by-injecting-your-embedded-docsie-code-into-visual-studio-code", "slug": "how-to-customize-your-docsie-portal-by-injecting-your-embedded-docsie-code-into-visual-studio-code", "previous": {"link": "../create-product-documentation-now-for-a-customer-centric-competitive-advantage", "title": "Create Product Documentation Now for a Customer-Centric Competitive Advantage"}, "next": {"link": "../7-golden-rules-to-successfully-approach-customer-feedback", "title": "7 Golden Rules To Successfully Approach Customer Feedback"}}, {"title": "Create Product Documentation Now for a Customer-Centric Competitive Advantage", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C!", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "As a first port of call, any business selling products should ask how they can create product documentation. Documentation itself is a priceless tool, enabling businesses to share targeted knowledge with their customer base. When a business excels at knowledge sharing via digital documentation, it drives a significant customer-centric competitive advantage.\n\nConsider any existing marketing or sales materials your business uses. These materials are non-authoritative and purpose-built to promote your products, and your customers know this. Contrarily, product documentation acts as a showcase for your product and its underlying features. It warms up cold leads in the sales funnel and facilitates cross- or up-selling of your extended product portfolio. Simply put, product documentation gives your brand authority, instilling trust in prospective and persistent customers alike.\n\nThis is proven by an IEEE study which highlights how product documentation satisfaction directly correlates with perceived product quality. The better the documentation, the more convinced your customers will be of product quality!\n\nDo you have product documentation already? Either way, let us explore how to showcase the awesomeness that is your product using product documentation!\n\n## Product Documentation Formats\n\nDepending on the complexity of your product, it may be worthwhile using a specific product documentation format:\n\n\n\n### 1. **All-In-One Product Documentation**\n\nAll-in-one product documentation is suited to companies that sell products with low complexity. Much like the Yellow Pages (used to) have every local phone number, all of the information for your product is contained within a single document.\nIf you have no product documentation, an all-in-one user guide will merely suffice short-term. As your product grows in scale and complexity, this format will likely become unsustainable. This is a prime example of putting all your product eggs in one documentation basket; what happens when the basket is full or breaks?\n\n\n\n### 2. **Self-Service Knowledge Portals**\n\nAnyone who works in customer service will know that self-service knowledge portals offer immense value to the business. Customers agree, with 89% of surveyed customers in the US expecting a knowledge portal to be available. In laypersons terms, this means customers want access to structured digital product documentation with search functionality. Without it, your customer service team will be inundated with simple low-level product questions.\n\nWhen using this format, product documentation writers should structure content for readability. Short, concise answers beat long-winded explanations, and frequently asked questions (FAQs) should be front and center on the knowledge portal homepage.\n\n\n\n### 3. **Contextual Product Documentation**\n\nTo maximize customer satisfaction, industry leaders go one step further than a knowledge portal. Contextual product documentation involves integrating knowledge directly within your product. When a user loads the settings menu for the first time, contextual documentation could provide a step-by-step walkthrough detailing each function. Alternatively, a knowledge portal could be embedded in the sidebar of your page, enabling knowledge searching without any extra clicks.\n\nContextual product documentation does take time to develop, but the benefits far outweigh the costs. This Forrester study shows how 73% of respondents think valuing customer time is critical for good customer service. Contextual help does value customer time. It eliminates clicks and provides immediate knowledge; helping customers start doing more in less time.\n\n\n\n## Build Your Customer-Centric Competitive Advantage in Docsie\n\nWhether you have existing documentation, or no documentation at all, Docsie is a great place to get started! Docsie offers customer-centric collaboration, extensive embedding, tailored translations, and powerful publishing \u2013 all at your fingertips.\n\n### Understand Customers by Facilitating Feedback \n\nUnderstanding breeds empathy, and understanding your customer base breeds awareness of their needs. To understand, you need data.\n\nDocsie enables customers to write feedback on documentation, and collects this data via Docsie Vocally. Here you will find comments on your docs, a rating from the reader, and a video recording showing exactly what the reader was looking at.\n\nData leads to insight, and insights guide action. Use Docsie Vocally to elucidate customer feedback and maximize the value of your documentation.\n\n[Vocally by Docsie](https://help.docsie.io/jsfiddle.net?doc=/using-docsie/quick-start/#header-three-dcdes)\n\n![Docsie Vocally Feedback Form](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/hfqdsijgxnujiyvnbfdo \"Docsie Vocally Feedback Form\")\n\n### Structuring Your Knowledge Portal\n\nA knowledge portal is only useful when it\u2019s structured for easy navigation. Docsie provides structure using Books, Shelves, Workspaces, and content blocks.\n\nAs an example, a \u2018Getting Started\u2019 Book could sit on the \u2018First Time Setup\u2019 Shelf. This is contained within the \u2018My Product Name\u2019 Workspace. You could have another \u2018Administration\u2019 Shelf in the same Workspace, with a Book named \u2018User Management\u2019. By structuring your documentation using these Docsie features, readers can easily scan through and search for relevant information. Add as many Books and Shelves as you need; the sky is the limit!\n\nFinally, why publish text-only documentation when you can enrich it with Docsie content blocks? Move your customers with moving, interactive elements on the page! Along with standard text editor formatting like headers, lists, and bullet points, Docsie Editor allows for extended tooltips, image or video integration, and iFrame script embedding.\n\n![Docsie Editor Toolbar](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/xiwdhdxekaikfcgveihi \"Docsie Editor Toolbar\")\n\n![Docsie Shelves and Books in a Workspace](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/fsatbpedsecqafstgwch \"Docsie Shelves and Books in a Workspace\")\n\n[What is Docsie Editor](https://help.docsie.io/?doc=/using-docsie/docsie-editor/adding-media/#section-header-two-ee89i)\n\n### Centralize Your Docs and Perfect the Art of Publishing\n\nWith large quantities of documentation, decentralization can lead to disaster. By centralizing your documentation, employees can craft and edit content with ease. More importantly, this also helps with publishing.\n\nDocsie centralizes documentation for ease of access using Workspaces. An entire Workspace, or individual Shelves and Books in said Workspace, can be published with two clicks. These documents are stored and hosted using Docsie servers, offering high availability and reliability for peace of mind. When your writers make changes, they will automatically propagate to your live Docsie knowledge portal. Advanced users can optionally self-host, enabling greater branding customization and more technical page element integrations.\n\n![A live view of a Docsie Portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/ztrwbdcjznqcqkgofnhz \"A live view of a Docsie Portal\")\n\nAs part of publishing, versioning allows for \u2018evergreen\u2019 documentation that changes as your product changes. When you update your product from version 1 to version 2, your docs will follow illustrating any changes. Customers can learn about new features thanks to this, and even refer back to older documentation if they use or need an older release of your product.\n\n![Publish Books and Shelves context menu in Docsie](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/fgzcadbebafclhvtrhvf \"Publish Books and Shelves context menu in Docsie\")\n\n![Version picker on a live Docsie Portal](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/vuddxclgluvcgtupojou \"Version picker on a live Docsie Portal\")\n\n### Contextual Documentation Enriches the Customer Experience\n\nHave you ever used a product, only to open a new tab and search for how to use that product? That product lacks contextual documentation, and it made you do extra work to figure it all out\u2026 not good!\n\nDocsie users can leverage [TourGuide.js](https://github.com/LikaloLLC/tourguide.js/) to offer guided tours to customers, all without leaving the main product dashboard. The result is akin to an integrated knowledge portal, overlaying within your product and sharing contextual advice to get users up to speed faster.\n\n![TourGuide.js example walkthrough](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_GzKTESk1IUWjA77hg/ebcdkxsfhzumealctwgl \"TourGuide.js example walkthrough\")", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_EXThNygmYp0Mmpk4M/boo_XGfvRm3TVTFbV6HET/06cd6fa0-e3a4-3bb5-0a91-15dab27628cfUntitled_1_min_1_2_3_4_5_6_7_8.jpg", "summary": "Build your customer-centric competitive advantage with great product documentation", "publish_date": "July 02, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/create-product-documentation-now-for-a-customer-centric-competitive-advantage", "slug": "create-product-documentation-now-for-a-customer-centric-competitive-advantage", "previous": {"link": "../confused-about-product-and-software-documentation-don-t-worry-they-re-one-in-the-same", "title": "Confused About Product and Software Documentation? Don't Worry, They're One in the Same!"}, "next": {"link": "../how-to-customize-your-docsie-portal-by-injecting-your-embedded-docsie-code-into-visual-studio-code", "title": "How to customize your Docsie portal by injecting your embedded Docsie code into Visual Studio Code"}}, {"title": "Confused About Product and Software Documentation? Don't Worry, They're One in the Same!", "author_name": "Ciaran Sweet", "author_email": "content@soseo.co", "author_info": "A freelance technology writer that covers everything B2B and B2C.", "author_image": "https://cdn.docsie.io/user_profiles/8627/logo_logo_3KANTfZMqHKSow4aOi8st9Rei1fu6Cg66XKlyoiAIKtLa.png", "author_social": "", "markdown": "Product teams and software teams both share a common bugbear: documentation.\n\nProduct documentation refers to user-facing manuals and guides which explain the workflow and user interface of a product. How can the average user be productive with this product? In this sense, product documentation could be used for software products.\n\nSoftware documentation refers to the underlying technologies, prerequisites, and configurable attributes of a software product. How do IT administrators configure, monitor, host, and deploy the software product for users? This type of documentation is important, especially when multiple versions or branches are added into the mix.\n\nIn a sense, product documentation is like teaching someone how to drive a car. The wheel turns the car, the accelerator pedal moves the car, the brake pedal stops the car. Software documentation teaches someone how the car works. The wheel is connected to the front axle which turns the front tires to alter the course of travel; the accelerator increases airflow to the engine which draws in more fuel, generating torque and horsepower.\n\nBoth documentation types are important. One educates users, and one educates administrators and developers. It\u2019s great showing people how to drive a car, but if nobody knows how the car works, what happens when the car breaks down?\n\n## Minor Differences Between Product and Software Documentation\n\nThere are minor differences to be aware of with product and software documentation:\n\n### Software and Product Documentation: Target Audience and Persona\n\nProduct documentation caters to a single audience; the user. It assumes the user has no technical knowledge, communicating in plain English with minimal jargon. Much like a technical apprenticeship versus a university degree, it educates people on how to do things, with less focus on theoretical or conceptual knowledge.\n\nSoftware documentation is targeted to IT administrators, engineers, and developers. It covers the design and architecture of software, command line setup instructions, API and integration support, data management and reporting, network topology \u2013 basically the cogs that make the machine work. These documents form a single-source-of-truth (SSOT) that IT personnel can refer to when monitoring and troubleshooting the software application.\n\n### Software and Product Documentation: Update Frequencies\n\nSoftware documentation must be consistently updated as new commits are merged into the main release channel. The software documentation must highlight new functions and commands, and deprecate old features. New or changing dependencies should be documented, and feature support across all target platforms should be clarified \u2013 such as one feature working on Windows, but not Linux.\n\nProduct documentation only needs updating when underlying software edits trigger a change in workflow or usability. A developer changes the code for a payment gateway, but the payment process for users stays the same, so no updates are needed.\n\nThis shows a natural hierarchy for software product documentation. Technical software documentation forms the foundation, and subsequent product documentation is based on this foundation. Therefore, the focus should be on making great software documentation, as it breeds even greater product documentation.\n\n\n\n## Example Formatting Frameworks for Product and Software Documentation\n\nA piece of product documentation could follow this framework:\n\n* *Product Name*\n\n* *Overview of Product Purpose*\n\n* *Setup Guide*\n\n* *Feature 1 Explanation and Images*\n\n* *Feature 2 Explanation and Images*\n\n* *Customer Support Links*\n\n\n\nSimilarly, a piece of software documentation could follow this framework:\n\n* *Software Name*\n\n* *Overview of Software Purpose*\n\n* *Software Dependencies*\n\n* *Installation Guide*\n\n* *Function 1 Explanation and Images*\n\n* *Function 2 Explanation and Images*\n\n* *Technical Support Links*\n\n\n\nClearly, these two documentation types are closely related to each other and follow a similar structure. This means that product and software teams have a lot to learn from one another, and a lot of potential when working collaboratively on documentation.\n\n## Product and Software Documentation Teams Can Complement Each Other\n\nThere are stark similarities between product and software documentation. This presents the question: can product and software teams work together?\n\nYes, they can, and they should!\n\nSoftware teams understand the technical jargon and underlying technologies. Product teams understand what users see, want, and need; the user experience. Software documentation writers can provide detailed technical information, and product documentation writers can dilute the technical details for consumption by a layperson audience.\n\nImagine trying to explain something in laypersons terms, without having the high-level understanding needed to formulate something a layperson would understand. That is what happens when product documentation is created before software documentation.\n\nWhat is quantum mechanics? Schrodinger\u2019s cat is probably the first thought in your head! But what does quantum mechanics have to do with cats? To the user, it\u2019s not important. To a physicist, it means everything.\n\n## Start With Software Documentation, End With Better Product Documentation in Docsie\n\nTo conclude, there are many benefits when using software documentation as a template for subsequent product documentation. Software documentation should act as a single-source-of-truth for IT personnel and product documentation writers. After it is written, product documentation writers will have the clarity and understanding to simplify and share user-friendly knowledge with customers, with technical guidance for proofreading and quality assurance.\n\nSimply, by starting with great software documentation, your writers can craft even better product documentation!\n\nStart crafting documentation that helps your customers do more. Sign up for [our Startup plan ](https://www.docsie.io/pricing/)[(](https://www.docsie.io/pricing/)[forever fre](https://www.docsie.io/pricing/)[e!)](https://www.docsie.io/pricing/) and deliver documentation delight with Docsie!\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_8u1IHPWdXtaf36dvD/boo_XGfvRm3TVTFbV6HET/c9fdef8a-f552-4e5e-d7f1-272c0ec2501eUntitled_1_min_1_2_3_4_5_6_7.jpg", "summary": "Software and Product documentation may look different at first glance, but they share more similarities than you think!", "publish_date": "July 02, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices", "Technical Writing", "API Documentation", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/confused-about-product-and-software-documentation-don-t-worry-they-re-one-in-the-same", "slug": "confused-about-product-and-software-documentation-don-t-worry-they-re-one-in-the-same", "previous": {"link": "../publishing-product-documentation-with-docsie", "title": "Publishing Product Documentation With Docsie"}, "next": {"link": "../create-product-documentation-now-for-a-customer-centric-competitive-advantage", "title": "Create Product Documentation Now for a Customer-Centric Competitive Advantage"}}, {"title": "Publishing Product Documentation With Docsie", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie.io", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "\n\nHi Everyone!\n\nOn my last video I spoke about how to create product documentation and edit your product documentation. Also I showed you how to embed videos, pictures, media as well as code so that you can create product documentation so that you can further educate your customers about your technical platforms and solutions.\n\nNow I wanted to take a deep dive in Docsie product documentation platform and show you how to create software documentation simple and easily.\n\nHere is a quick tutorial on how to explain how to publish with Docsie.\n\nPublishing with Docsie\u2019s knowledge portal can be done in a few ways. In this video I explain how to publish with Docsie\u2019s knowledge portals, books, shelves or articles with one simple line of code.\n\nIn this example I wanted to publish this specific book called 'Writing your first Django app, part 2'\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_vghRPvDGV9FcXW5sq/boo_IPAeUSAJvs2JsOCoT/8baf35b2-88ce-eb21-1eca-e13454c076beimage.png)\n\n\n\nAs you can see in my current already created software documentation I have written a version called 'Brand new portal that I am working on\" and if you click on the 'pencil' tool near it you have the option of making your published portal 'active' or 'primary' or turning these features off. which is awesome because that means you and your team can write your or update your documentation and not have it visible to your customers or clients until you are ready to have it published your created product documentation in production on your website:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Wpue5g2itHdkeHQWH/boo_IPAeUSAJvs2JsOCoT/e1957632-a49c-efea-8206-7ea31886a8dcimage.png)\n\nThat that I you are ready to publish its time to deploy your documentation! This is done easily by first clicking on the three dots at the top right corner of the Docsie platform, and then clicking on your account:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Vyh10Vht9p5HgACri/boo_IPAeUSAJvs2JsOCoT/cc784b29-8edd-ade4-807c-cb6a30b61998image.png)\n\nOnce you are on your Profile and settings page, click the tab entitled \"Deployments'. this will bring you to the deployment page and help you get set up on creating your embedder code that will be placed upon your website.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_FOdT3hJo8ygjq6lYH/boo_IPAeUSAJvs2JsOCoT/ed142930-2a7b-b56c-0ccf-3183c6191179image.png)\n\nNow click \"Configure a new deployment +\" \n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_vbyck51UPHrWOVomu/boo_IPAeUSAJvs2JsOCoT/c3affc72-9cdd-b8ee-4c51-5798f54e5688image.png)\n\n\n\nGreat! Now that you have access to the dashboard all you need to do is deploy a custom domain this is done easy by opening the \"Deploy a domain: tab bar and clicking 'custom deployment'\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Xlx7uCVpKiy3TJbaI/boo_IPAeUSAJvs2JsOCoT/30f5281a-702a-9bd4-a926-9440f1aaef22image.png)\n\nNow the next two steps are simple: \n\n1. The first step is to type in your domain (and remember to use http:// or https:// before writing your domain name)\n\n2. the second step is to pick what you want to publish, you have the choice to publish, a Book or an entire Shelf. In this example I am publishing a book entailed: 'Writing your first Django app, part 2'\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Tac6kZ9pjFovGo8Ut/boo_IPAeUSAJvs2JsOCoT/2d5ad6d7-27fc-c487-f6bc-b97d7f1be44aimage.png)\n\nGreat! Now the last step is before getting our code is to click \"+More Options\"\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_OrYP2ugvhlurWxfbJ/boo_IPAeUSAJvs2JsOCoT/390a98c1-f554-9ae3-7e09-8faed42d93a2image.png)\n\n\n\nNow you can use our various plugins, features and other documentation options to spice up your knowledge portal and make it more handy for your users. These features, plugins and product documentation tools are quite nifty and make your knowledge portals more robust.\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Wy76iK9zPT84NoPdu/boo_IPAeUSAJvs2JsOCoT/ed41417e-41dc-cffc-161a-4ffa182d3796image.png)\n\nnote: you can change these additional features and plugins and other product documentation tools any time. \n\nOnce that's done click 'Create web portal'.\n\nNow scroll down to the bottom and click \"+ Get deployment script\"\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_Lv7JtNkP26EPzxBTw/boo_IPAeUSAJvs2JsOCoT/6196219b-ddb3-55b8-d15f-3b08276ebbc2image.png)\n\nAnd copy your script and paste it into your HTML:\n\n\n\n![](https://cdn.docsie.io/workspace_WxPJSQ5gsES8Bzjxy/doc_ydgtE07E6Rp4AMmKv/file_C7q3zLB0gXrf4HObS/boo_IPAeUSAJvs2JsOCoT/550abafc-23f2-e1f3-138a-7435eca30e4fimage.png)\n\nNow that you have access to your script you can spice things up with our CSS user guide, it will help you create a stylish Docsie knowledge portal that matches your brands looks and feel. Please review our styling user guide in this link here: [Docsie's styling Guide](https://help.docsie.io/?doc=/publish-documentation-portal/docsie-styling-guide/base-style/)\n\nI hope you enjoyed this tutorial, please stay tuned for more Docsie tutorials in the near future!\n\nIf you have any questions about how Docsie can help and want us to show you a demo of our tools please feel free to [Click Here](https://www.docsie.io/demo/) to book a demo with us.\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_ne5sM8Y7ZPKSDxsue/boo_XGfvRm3TVTFbV6HET/f1f08434-4c1e-8167-48de-5bbe92935a4eUntitled_1_min_1_2_3_4_5_6.jpg", "summary": "This is an explainer on how to publish your product documentation with one line of code using Docsie", "publish_date": "June 30, 2021", "categories": ["Product Documentation", "AI", "Product Management", "Documentation Portals", "Technical Writing"], "status": 1, "path": "/blog/articles/publishing-product-documentation-with-docsie", "slug": "publishing-product-documentation-with-docsie", "previous": {"link": "../the-ultimate-training-manual-template-guide-in-2023", "title": "The Ultimate Training Manual Template Guide in 2023"}, "next": {"link": "../confused-about-product-and-software-documentation-don-t-worry-they-re-one-in-the-same", "title": "Confused About Product and Software Documentation? Don't Worry, They're One in the Same!"}}, {"title": "The Ultimate Training Manual Template Guide in 2023", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Are you in charge of educating and training your coworkers, clients, or new hires? If that's the case, keep reading.\n\nIt can be difficult to share and educate others. Especially if you don't have a good example for a training manual template to get you started quickly. In this article, I'll show you how to increase productivity and decrease downtime by using Docsie to create a simple training manual template and sharing it with your team.\n\n## Creating an Effective Training Manual Template: Key Steps\n\n1. Identify your target audience and training needs\n2. Outline the structure and content of the manual\n3. Develop clear, concise training materials\n4. Include visual aids (diagrams, screenshots, videos)\n5. Create interactive elements (quizzes, exercises)\n6. Implement a user-friendly design and layout\n7. Review and test the manual with potential users\n8. Gather and incorporate feedback\n9. Regularly update and maintain the content\n\n## Benefits of a well-designed training manual:\n\n- Improved employee onboarding\n- Consistent training across the organization\n- Increased productivity and efficiency\n- Reduced training costs\n- Better employee engagement and retention\n\nA comprehensive training manual template serves as a valuable resource for both trainers and trainees, ensuring effective knowledge transfer and skill development.\n\nA comprehensive training manual template serves as a valuable resource for both trainers and trainees, ensuring effective knowledge transfer and skill development.\n\n## Step 1: Create an account with Docsie (it's free).\n\n##\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_wX9JoNbS1HNZqB1vU/boo_WxwzJSt3rqWegFPsx/964e0589-ee96-b0fb-6fdd-d760b5e81f53image.png)\n\nDocsie is a simple training manual development tool that provides companies with reusable templates to help them develop better training manuals. To get started, it's completely free, and you can build your first training manual in under 10 minutes. Once you are signed up we can begin to explain how to write a training manual through Docsie.\n\n\n\n## Step 2: Create a book to make an awesome basic training manual template.\n\nDocsie is based on the concept of books and shelves, with books serving essentially as instructional manuals and shelves serving as departments and knowledge base hubs.\n\nAssume you're a busy sales team with a need to have all of your outbound training materials in one place. You may use Docsie to organize and categorize your training manuals using sets. You can then invite the rest of the training team to collaborate and build better training manuals together once you're ready.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_qd5uDhTnzIv7i7usI/boo_WxwzJSt3rqWegFPsx/eeee9ae3-949a-4a68-ff86-1774bdad3340image.png)\n\n## Step 3 - Define training instructions\n\nThis is where you'll identify the training categories and pathways you'll need to create to order to educate your target audience.\n\nKeep in mind that this guide assumes that you already know who your target audience is; this guide's aim is to show you how to easily build content for your instructional training manual.\n\nConsider a sales force. It has beginner and advanced sales tracks for a variety of positions, including SDRs (Sales Growth Representatives), Account Executives, Customer Success Representatives, and so on. The positions can have different names and responsibilities depending on the nature of your sales company, but they all require training manuals and a traceable way to share information.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_G26esoODDFXA7gBlw/boo_WxwzJSt3rqWegFPsx/0bbdb8bd-8fa4-5057-8bb2-4816e06b647aimage.png)\n\nAs a result, once you've identified your training tracks, you can start interviewing experts in those positions to help you determine the content for those tracks. As an example, you could interview an account executive to learn more about how they work.\n\nOnce you know their everyday routine, practices and duties you'll construct a process diagram that details the tasks of that specific job, giving you a clear picture of those responsibilities.\n\nYou'll then break down those duties into actionable steps by stage/seniority, which will make creating a training manual a breeze because you will know what and how to write a manual for your specific team.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_h2VzPUoPrfLAgyWSZ/boo_WxwzJSt3rqWegFPsx/426f2d7b-d360-d8d2-3042-01b6797217c2image.png)\n\nOnce you have completed gathering enough information, you can use it to develop your training material using a training manual template.\n\n\n\n## Step 4: Develop training materials\n\nFollowing the outline and road map you drew up for yourself in the previous steps, and armed with the information gathered from your team. You will begin to fill your training and instruction manual template prototype with content, stage by stage, gradually expanding each stage to help your trainees develop a proper training base.\n\n\nDifferent articles can devise different steps in Docsie to illustrates in training manuals. There are many great tools that work together with Docsie to help you easily build amazing manuals.\n\n\n\n## Amazing tools\n\nThere are many amazing tools you can use to help you gain the cutting edge over the creation of your training manuals and help you on the path to developing and filling in your instruction manual template.\n\n## Snag-It\n\n> Note: If you're a Mac user, in order to copy and paste the image into Docsie using Shift, Command, and 4.\n\nSnag-it allows you to easily take a photo of your page's content and annotate it with a sleek and simple annotation tool.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_WB2ORmffxUjyz00Yq/boo_WxwzJSt3rqWegFPsx/95d5c0e9-15c6-6429-45c5-88ab34c2d9a6image.png)\n\n## Camtasia\n\nCamtasia will help you easily record how-to videos to improve the training experience and improve the effectiveness of your training manuals.\n\n\n\n## Docsie Guides\n\n\n\nUsing a simple chrome extension, you can use Docsie Guides to automatically record your training manuals as well as all of your training images with annotations. Docsie Guides will also assist you in creating non-coded guided tours to demonstrate how to use your product to consumers or new trainees.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_8ae41KnpRQi0C0u7t/boo_WxwzJSt3rqWegFPsx/9fbb3165-564b-a2c7-66db-1076080930a04ddd50e0_12bf_9027_3986_78792c015969Gifs_optimized.gif)\n\n## Step 5 - Publish your training manual and share it with your team\n\nYou must want to share your training material with your new trainees and/or customers now that you've developed it in Docsie. It's as easy as clicking publish and having it appear on a Docsie embedded page on your site.\n\nIf you want to limit access to all of your training material, you can do so easily in Docsie. You can also allocate a unique password to a particular trainee and revoke access at any time.\n\nWith only one line of code, you can also insert your training material directly into your company's intranet using Docsie.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_SReYm8UdA6cJ9A6PX/boo_WxwzJSt3rqWegFPsx/0323cf4c-d72e-5b5c-5e0f-fcf03d027ce4image.png)\n\n\n\n## Step 6: Collect feedback on your training manual and update it on Docsie.\n\nOnce you've released your training manual prototype, you're ready to go. You may want to learn how your trainees and/or customers communicate with your training manual and give them the chance to provide you with actionable feedback so you can better your job.\n\nThis is where you can use Vocally (a Docsie Extension) to collect video clips of your trainees' training experiences to better understand how they deal with your instruction manual template. You may also give them the option of providing input on their training experience, which will be categorized in Vocally manager.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_OqJHxdveDITl5by25/boo_WxwzJSt3rqWegFPsx/0a5ecb60-0b4b-1bf9-f1c6-d9a0a1357ca5image.png)\n\nYou can then use Vocally Manager, which is easily incorporated with your project monitoring software, to build actionable tasks for yourself to update and refine how you write a manual based on user feedback.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_TCiT6UQygjeRreFqY/boo_WxwzJSt3rqWegFPsx/b0696bf6-153e-b42a-4933-97fd097dd59eimage.png)\n\n## Step 7: Maintain and translate the material of your training manual.\n\nYou can now translate your instructional manual templates into multiple languages right on Docsie, and you can even communicate with experienced content translators who can help you update your content at a discounted rate.\n\nFurthermore, creating new versions of your training materials in Docsie is as easy as clicking a button as your training materials grow. As a result, you will not lose any more valuable training copies and will still have a point of reference to refer to.\n\n\n\n## Final Thoughts\n\n![](https://images.unsplash.com/photo-1543386650-2be9a18d2750?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwzMTM3MXwwfDF8c2VhcmNofDF8fGZpbmFsJTIwdGhvdWdodHN8ZW58MHx8fHwxNjIwMTU3MTg3&ixlib=rb-1.2.1&q=80&w=1080)\n\nDocsie can be used if you are serious about making excellent training manuals and use instructional manual templates. It will significantly simplify and improve the workflow of your training manual.\n\nInstructional manual templates play an important role in employee training by informing new employees about the organization and its procedures. Employees are maturing and learning new technologies, techniques, and processes.\n\nEmployees who aren't actively learning or who aren't knowledgeable about the devices, applications, equipment, or machinery used by their company may become disengaged at work.\n\nHowever, disengagement often leads to high employee turnover and poor work satisfaction. In the end, both the employers and employees suffer losses.\n\n\n\nNot to mention, there are statistics to back this up:\n\n\n\nWithin a year, 40% of workers with inadequate training quit their jobs.\n\nBecause of a lack of growth opportunities, 74 percent of workers feel they are not reaching their full potential at work.\n\nEmployees consider contributing financially to training in 72 percent of cases.\n\n\n\nAccording to 68 percent of employees, the company's most important agenda is growth and training.\n\nJust 13% of workers worldwide are engaged.\n\n\n\nEmployee disengagement costs the economy more than $500 billion each year.\n\nThe numbers, on the other hand, are endless. The problem is real. Employees want to grow and improve their skills in both traditional training and developmental opportunities.\n\n\n\nA great way for businesses to get started on this much-needed method is to create a fantastic company training guide or training manual.\n\n\n\nWe need to get down to the point and figure out what the most important aspects of a fantastic training manual would be and how to write a manual.\n\n\n\nIn 2017, 45 percent of learning hours in a typical company were created by online or even e-learning methods, according to the ATD (Association-for-Talent-Development-in-the-United-States). In comparison to 2015, this represents a 42 percent increase.\n\n\n\nThe ability to develop an instruction manual template is a natural skill that is necessary for business continuity and growth.", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_cUcNP3sxthYruGOPe/boo_XGfvRm3TVTFbV6HET/31d24913-2263-63d5-046f-0805d33f8b2aUntitled_1_min_1_2_3_4_5.jpg", "summary": "How leading organizations gain a competitive advantage by keeping their training manuals plain, succinct, and highly successful.", "publish_date": "May 04, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices", "Product Documentation Tutorials"], "status": 1, "path": "/blog/articles/the-ultimate-training-manual-template-guide-in-2023", "slug": "the-ultimate-training-manual-template-guide-in-2023", "previous": {"link": "../create-a-knowledge-base-that-does-actual-work-for-your-enterprise-and-customers", "title": "Create a Knowledge Base that Does Actual Work for Your Enterprise and Customers"}, "next": {"link": "../publishing-product-documentation-with-docsie", "title": "Publishing Product Documentation With Docsie"}}, {"title": "Create a Knowledge Base that Does Actual Work for Your Enterprise and Customers", "author_name": "Tal F.", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/fgdkkvoukhpdltavfjsp)\n\nImagine if you can take all of the valuable information that\u2019s scattered across your enterprise in emails, physical folders, shared drives and more, and put it into one easily, accessible location. And then, allow your employees and customers to leverage all of that information to their benefit.\n\nAt its most basic level, a knowledge base is a digital library of carefully curated information that can be stored, organized, searched, modified and shared. When viewed in the context of enterprise infrastructure, it\u2019s the epicenter of all of your enterprise\u2019s knowledge and one of the most frequent ways your stakeholders will experience or interact with your enterprise.\n\nThere is no question that in today\u2019s world, enterprises that want to function efficiently need a knowledge base. You just need to know what type of knowledge base you need and how to create it.\n\n\n\n### What Type of Knowledge Base Does Your Enterprise Need?\n\n**Employee Knowledge Base**\n\nAn internal knowledge base consolidates enterprise knowledge and the collective know-how of employees. It is a must-have if you want your employees to have access to the information that can help them do their jobs as seamlessly as possible. You can include any sort of information that has to be shared within your enterprise, such as:\n\n* Employee handbook\n\n* Product catalog\n\n* Best practices\n\n* HR policies\n\n* Onboarding training for new employees\n\nThe knowledge base should also promote collaboration between your employees, giving them the capability to pose questions and provide answers to one another. \u00a0\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/smkjimvctbbblpexslsg)\n\nWhy is this so important? There is no enterprise that doesn\u2019t benefit from its employees being more productive and more engaged.\n\n\n\n**Customer Knowledge Base**\n\nYou have to let your customers help themselves. Why? Because they want to. According to Gartner, [70% of customers](https://www.gartner.com/smarterwithgartner/rethink-customer-service-strategy-drive-self-service/) use a self-service channel at some time in their journey to a resolution.\u00a0\n\nAny content that can help customers understand and use your service or product should be included. This includes, but is not limited to:\n\n* How-to articles\n\n* FAQ sections\n\n* Glossaries\n\n* Case studies\n\n* Video tutorials\n\n* White papers\u00a0\n\nAn external or customer-facing knowledge base will not solve *every* issue your customers may have with your service or product, just the most common ones. So, whenever you begin to get the same question repeatedly from customers, save your customers and employees a lot of time and just put the answer in the knowledge base.\u00a0\n\n**Why Not Both?**\n\nYou may find that your enterprise will benefit most from a knowledge base that is a combination of the two. Of course, you wouldn\u2019t want all of the information on the knowledge base to be accessible to all users.\u00a0\n\nFor example, do your customers really need to know about how your enterprise\u2019s HR policies for addressing tardy workers? Even within the information posted for just employees, it may be necessary to limit some employees\u2019 access to certain parts of the knowledge base due to their job title or the department they work in. If you are working with the [right documentation platform](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/), this will be no problem because you\u2019ll be able to manage access to certain information by applying user [permissions](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/workspace-administration/managing-and-understanding-permissions/).\n\n\u00a0\n\n### Factors to Consider When Creating Your Knowledge Base\n\nCreating the knowledge base your enterprise needs isn\u2019t just something you can throw together, post online and expect to function as it should. It takes a bit of reflection, planning and *the right tools* to get it right. Take a look at some of the factors you should consider when developing a knowledge base.**\u00a0**\n\n**Enterprise Issues That Would Be Solved By a Knowledge Base.** Do your customers seem to ask the very same questions repeatedly, affecting employee productivity and customer satisfaction goals? Do your employees find it difficult to do their job because they have to search multiple places to locate the information they need?\n\n**The Core Content Elements of Your Knowledge Base.\u00a0**You should conduct a full content audit to determine exactly what type of content is floating around your enterprise, if the information is still accurate and what information is missing. And remember, the content will not make the impact you want if it's not in its best form, no matter how valuable the content is. \u00a0\u00a0\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/zrqneyzfqyphryogrgrz)\n\n**Organization and Structure of Topics and Articles.\u00a0**A knowledge base should be structured in a logical way and be consistent so that it is easy to navigate. Look to your brand so that the information your post into the knowledge base has the [same tone and visuals](https://www.docsie.io/documentation/styling_guide/).\u00a0\n\n**Metrics to Determine the Success of Your Knowledge Base.\u00a0**How else can you be sure that your knowledge base is doing what it is supposed to do? The metrics that you will use can vary, depending on the purpose of the knowledge base, but here are some examples want you may want to monitor:\n\n* Search activity, including search keywords\n\n* Content performance based on type, ratings, visits and page views\n\n* [Real-time actions of customers](https://www.docsie.io/gather_feedback/) on the knowledge base**\u00a0**\n\n**The Right Software to Create and Manage Your Knowledge Base.\u00a0**The documentation platform you use to develop your knowledge base should be able to scale along with your enterprise. It should have the functionalities to incorporate the features you want in your knowledge base. Let's take a brief look at [Docsie](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/).\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/jogqsbhmvygmrsltjagl)\n\n### Using Docsie to Create and Customize Your Knowledge Base\n\nDocsie is a dynamic documentation platform that unifies documentation creation, content management, and content integration into one seamless platform, making it easy for you to create and maintain a knowledge base. Look at how easy it can be:\u00a0\n\n* We mentioned earlier that collaboration should be a key function of an internal knowledge base. Docsie, provides a [built-in chat function](https://www.docsie.io/markdown_editor/) in its editor to encourage and improve collaboration between teams.\n\n* If your target audience is global, you can have your knowledge base content [translated automatically](https://www.docsie.io/self-writing-documentation/).\n\n* This is how easy it is to [publish](https://portals.docsie.io/docsie/docsie-documentation/publish-documentation-portal/): simply use one line of code to publish your knowledge base documentation to your enterprise website or app. That\u2019s it. Really.\n\n* Remember how we said that you should be able to analyze how your users interact with the knowledge base? With Docsie, you can also receive insights based on predictive documentation AI to enhance your documents to improve those interactions.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/evgertppxkcxediwezzy)\n\nIf you create an optimal knowledge base, your employees and customers will know that you have valuable information and that you believe that their access to that information is a priority. The knowledge base will serve as one of the faces of your enterprise, so it is worthwhile taking the effort and using the right software to ensure that it works.\n\n\u00a0\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_KfAcQH8fAoOJr0Ye9/boo_XGfvRm3TVTFbV6HET/6846ec79-8cb0-8ce6-93bd-17361ebe5ba2Untitled_1_min_1_2_3_4.jpg", "summary": "Imagine if you can take all of the valuable information that\u2019s scattered across your enterprise in emails, physical folders, shared drives and more, and put it into one easily, accessible location. And then, allow your employees and customers to leverage all of that information to their benefit.", "publish_date": "May 04, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Best Practices"], "status": 1, "path": "/blog/articles/create-a-knowledge-base-that-does-actual-work-for-your-enterprise-and-customers", "slug": "create-a-knowledge-base-that-does-actual-work-for-your-enterprise-and-customers", "previous": {"link": "../digital-documentation-best-practices-to-inform-and-inspire", "title": "Digital Documentation: Best Practices to Inform and Inspire"}, "next": {"link": "../the-ultimate-training-manual-template-guide-in-2023", "title": "The Ultimate Training Manual Template Guide in 2023"}}, {"title": "Digital Documentation: Best Practices to Inform and Inspire", "author_name": "Tal F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "**From Paper to Pixels**\n\nOnly a few decades ago, it seemed every business was using paper for documentation. Contracts, policies, meeting notes; everything was paper-based - being printed and passed around instead of attached and analyzed via email.\n\nAs technology became more advanced, businesses had more storage space for documentation, and the computer systems needed for employees to access these digital documents. This marks the start of a transition away from paper to pixels.\n\nThe modern world of digital documentation offers numerous benefits, but problems persist. Documentation is used to convey information, both to internal staff and external customers. This means that consistency of content, ease of access, and ease of management are essential. Contrarily, inconsistent, inaccessible and unmanageable digital documentation can reduce your businesses ability to effectively convey information.\n\nTo drive ease and consistency, enterprises should follow digital documentation best-practices. This encompasses the design, formatting, choice of file types, and governance of digital documentation.\n\nIn this eBook, we will discuss best-practices for digital documentation and the potential business impact of making these changes. Can better digital documentation drive revenue growth and attract customers? How can businesses transform their digital documentation to deliver better value to customers using a documentation management system, or DMS?\n\nLet us answer these questions!\n\nDigital Documentation Benefits\n==============================\n\nBefore we discuss the what and how of digital documentation best-practices, first we should understand the benefits of digital documentation:\n\n- **Ease of Management** -- Digital documentation is easier to manage than paper documents. Paper documentation requires space in the office for a filing cabinet, and requires manual archiving for each paper document. Digital document storage frees up office real estate, and simplifies management with search functionality and folder structures.\n\nAs detailed in this Software Advice study, office workers spend an average of six hours per week searching for paper documents. Additionally, office workers spend an average of eight hours per week creating reports from paper documents, with 94% saying that a document management system (DMS) makes this process easier.[[1]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn1)\n\n- **Ease of Access** - These digital documents can also be shared, virtually in real-time, via email or cloud storage. This negates the need for posting letters, eliminating postage or courier costs. It also increases the speed of response, as recipients no longer need to wait days for a letter to arrive. Furthermore, digital documentation can be deployed on your website or social media, improving ease of access for customers.\n\nDid you know that - according to Gartner - for every $1 spent on printing documents, another $6 is spent on handling and distributing these documents? Furthermore, half of all printed documents are thrown away within 24 hours.[[2]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn2)\n\n- **Security and Governance** -- Unless its hidden behind a lock and key, paper documentation is insecure. Anyone can read it, make a copy, and share as they see fit. Contrarily, digital documentation can be governed by role-based access controls (RBAC) to grant access only to those who need it.\n\nEven Governments are not immune to paper data breaches, with the US Department for Veterans Affairs attributing paper documentation as the reason for 98% of data breaches[[3]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn3).\n\n- **Environmental Benefits** -- People and businesses alike are searching for ways to reduce their environmental footprint. Digital documentation is one route they can take. According to Green America, paper consumption has risen by 400% in the last 40 years, with the industry accounting for 4% of global energy consumption[[4]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn4). By opting for digital documentation, businesses can reduce their paper usage to combat deforestation -- keeping trees alive to absorb carbon emissions and sustain animal habitats.\n\n**Best-Practices With Digital Documentation on Docsie**\n\nDigital documentation has the capacity to transform knowledge sharing, publishing, and marketing across the business. To tap into this potential, businesses should follow digital documentation best-practices:\n\nAlign Your DMS With Business Needs\n----------------------------------\n\nA document management system (DMS) is the foundation that helps businesses store and manage their documentation. After content is written, it is uploaded to a DMS for storage and distribution. A DMS centralizes documentation storage, providing a single source of knowledge for the entire business. This functions much like a digital library, categorizing documents by department or product, with search functionality to streamline knowledge sharing. From here, marketing and support teams can share documentation, publishing it on websites and social media, or in response to customer queries.\n\nDocsie is a DMS that simplifies the way your team does docs. Every business needs a way to store and share documentation, both so internal staff can learn about their job role, and customers can learn how to use your product or service. HR onboarding documents, product how-to guides, sales communication templates -- all of these items can be stored and published with the right DMS solution.\n\nWhat documentation currently exists on your products and services? Do your staff use templates and frameworks when communicating with customers? Can you easily store, internally share, and externally publish your documentation? Ask these questions when considering a DMS solution like Docsie, and ensure that your DMS is aligned with business needs.\n\nFocus on Compatibility\n----------------------\n\nDigital documentation can increase accessibility, but only when using highly-compatible file formats. This is important with downloadable documentation, as certain customers may be unable to open a file. It also applies to internal documentation, where one employee using PDF and another using DOCX may cause file format fragmentation -- prompting other employees to switch software packages, or convert to another format to make the file accessible.\n\nOpen file formats like docx, xlsx, and pptx for Microsoft Office, or the open document format (ODF) for OpenOffice are ideal for maximizing compatibility. Adobe PDF documents are common, but less compatible due to requiring a PDF viewer. Consider who will be accessing these documents, and store documentation in a format that caters to the widest possible user base.\n\nDocsie is a great option for broad document compatibility. When text is loaded into the Docsie Book Editor, it is stored in the open-source JavaScript Object Notation (JSON) file format. You can find more information on exporting documents, and how Docsie enables easy conversion into DOC, PDF, Markdown (MD) and HTML formats [here](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/docsie-editor/exporting-content/).\n\nActionable Feedback\n-------------------\n\nUser and employee feedback on documentation is vital. If documentation lacks information, contains incorrect information, or is simply hard to read -- readers will struggle to get any value from your documentation. Furthermore, feedback can help you improve existing documentation to provide more value to customers, driving business success through quality knowledge sharing.\n\nDocsie Vocally is an all-in-one feedback monitoring and response service. It allows readers to rank individual pieces of documentation on a scale of one to five, with comments to explain the reasons for their rating. Docsie Owners and Admins can read this feedback, gaining insight into the success and shortcomings of your documentation.\n\nSelf-service knowledge bases are designed to minimize support requirements, but this also means that customers are unlikely to persist with bad documentation -- instead searching for an alternative with competitors who provide better documentation. To tackle this problem, Docise Vocally will record user interactions as they read your documentation. This will highlight where they encountered a problem in a document, and what content is causing the problem. Writers can use this feedback to edit documentation and act on user feedback. Over time, this will improve the quality of documentation knowledge, empowering customers to help themselves.\n\nCustomer empowerment is a great way to attract new business, reduce costs, and retain customers. Around 67% of customers prefer self-service to speaking over the phone, according to Zendesk[[5]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn5). Forrester Research and Oracle also found that self-service can drive down support costs by $11 per call[[6]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn6). Finally, a study from Microsoft highlights how 90% of customers expect a self-service option[[7]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftn7).\n\nSummarily, customers prefer and expect quality self-service, and providing this option can significantly reduce support costs. By creating a self-service knowledge base in Docsie, and improving documentation quality with feedback through Docsie Vocally - you can cater to evolving customer demands through digital documentation. Read more on Docsie Vocally [here](https://www.docsie.io/vocally/).\n\n**Document Versioning**\n\nParticularly with technology companies, new software or service versions can introduce problems with documentation. The new version may include different workflows to previous versions, or different terminology that may confuse users. Concurrently, new documentation may not apply to older versions of your services, creating knowledge gaps that have the potential to frustrate and drive away customers.\n\nThis is an important best-practice with digital documentation. Customers may need older versions of your software for compatibility with their hardware, or simply choose to not update to a new version. Thus, businesses should always cater to their user base regardless of the version number being used.\n\nDocsie tackles this problem with document versioning. When you update a document in Docsie, you can retain previous versions for redundancy purposes. Customers on version 2 of your service can select the right documentation, with customers on version 1 still having access to older documentation. This is called fragmentation; when your customer base is split across multiple versions of the same software. Docsie reduces the impact of fragmentation, ensuring knowledge is available no matter the version being used.\n\nDocument versioning ensures the right information is available when needed. It also helps with traceability, especially when multiple writers are working on the same piece of content. Versioning also reduces duplication, consolidating your documentation for ease of access.\n\nDoes your business regularly update its documentation? Are your customers struggling to find the right information for current and historic versions of your software and services? If so, it may be time to apply the best-practice of document versioning through a DMS like Docsie. You can find more information on Docise document versioning [here](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/docsie-editor/managing-versions/).\n\nWorkforce Documentation Habits\n------------------------------\n\nYour people create documentation, but they can also create problems with documentation. During the draft phase, writers may use different font sizes or types, or outdated iconography and artwork. These differences are easy to miss for employees that work with content every day, but customers are more likely to notice. The result is inconsistent documentation, driven by inconsistencies in the approach to content creation and publishing across your workforce.\n\nDocsie helps businesses tackle content inconsistency with the Docsie Documentation Hub. You can set a default font type and size, add company logos or artwork, and define CSS style sheet parameters for use on a company website or knowledge base. These choices will propagate from Docsie to any web page with Docsie embedded content, using the same colors, fonts and logos everywhere your content is published.\n\nThis simplifies content management and publishing workflows. Rather than editing individual pages, businesses can set a content design framework once in Docsie and apply those changes everywhere. This is known as centralized management or orchestration. The process of editing each document or page individually may seem doable for smaller content libraries, but this process will not scale efficiently as the library grows in breadth and depth.\n\nIn summary, Docsie works to futureproof your content management workflows by minimizing low-level administrative workloads. By starting with scale in mind, large content libraries can be managed with simplicity - setting content design frameworks once and deploying everywhere with Docsie. You can find out more about Docsie Customized Documentation Hubs using the Docsie Manager [here](https://www.docsie.io/docsie_manager/).\n\nCentralized Documentation Storage\n---------------------------------\n\nOn the topic of centralization, document storage locations can help or hinder management and publishing workflows. You may store documentation on an intranet or SharePoint site, in Dropbox or Google Drive, and on-premise or cloud storage partitions. Each option here works in isolation, but can cause chaos when used simultaneously.\n\nAn employee needs access to a document. The document is stored on a SharePoint site. The employee downloads it and saves it to their account storage partition. A business file synchronization tool uploads this to the cloud automatically. The employee sends the document via Slack to a colleague. That's four copies of the same document in circulation on your IT network, with decentralization across four different services or tools.\n\nDocsie tackles this decentralized chaos by centralizing documents in a single storage location. When you upload a document, Docsie places the document on a shelf. We refer to documents as books, with each shelf filling up with books to form a content library. Employees can log into Docsie to find all of your documentation, with filtering that delivers relevant documentation by department or seniority using role-based access controls (RBAC). From here, employees can publish documents directly to your website, edit documentation text, check different versions, and view feedback from customers or colleagues.\n\nNow, when an employee needs access to a document, all they have to do is open Docsie. They can search for documents, export in common file formats, and share direct links to Docsie books or shelves. For external users, they can be invited by Owners and Admins for direct access to authorized Docsie books and shelves, without compromising on security. It's like folders and files on a hard drive, but with a little Docsie magic! You can find out more about Docsie shelves and books [here](https://www.docsie.io/features/).\n\nDocument Governance Risk and Compliance\n---------------------------------------\n\nMost documentation will be created for the public domain. Still, some documentation may be confidential. This presents the need for governance risk and compliance (GRC) management. GRC policies can be used to govern access to confidential documents, control document permissions for writers and readers, and prevent accidental publication of documentation in the draft phase.\n\nDocsie uses role-based access controls (RBAC) to govern permissions on the platform. This is how Docsie helps businesses manage GRC workflows, by defining user roles and assigning permissions based on seniority or department. These roles include Viewer, Editor, Admin, and Owner. Viewers are granted read-only access to documents, with editors being granted read and write permissions. Admins can assign roles to manage who is allowed to read, write or both per book or per shelf. The Owner can manage every user and document in a Docsie organization, and is the only user role that can delete an entire organization. In this example, the organization could be Docsie, with shelves containing books on different functionalities in Docsie.\n\nIn conclusion, GRC is important for managing access to documentation. With too little access, employees will be unable to work on documentation. With too much access, employees may accidentally publish unfinished documentation, or gain access to confidential documents that are reserved for executives and managers. Docsie helps you strike a balance between access and security, making the platform suitable for storing any type of document.\n\nThis document is sensitive, how can I prevent unauthorized access? How can I give my team write permissions, while only giving other teams read-only access? A freelance writer needs permission to edit this document, how can I do that? If your business is asking these questions, Docsie has the answers! You can find more information on Docsie permissions management [here](https://portals.docsie.io/docsie/docsie-documentation/using-docsie/?doc=/workspace-administration/managing-and-understanding-permissions/).\n\nTeam Collaboration\n------------------\n\nContent is rarely crafted by a single person. When multiple writers are working on your documentation library, collaboration is critical.\n\nWhat processes do your employees follow when working on documentation? An example would be searching on a network drive for existing documents and downloading to a computer. Next, the writer may send a final draft via email to a colleague for further proofing. The approved draft may then be uploaded to a content management system (CMS) ready for publishing. Later in the day, someone notices a problem and sends an annotated version back to the writer via Slack. This workflow may work, but it can be simplified.\n\nDocsie reduces the number of tools you need with comprehensive team collaboration functionality. You can find documents in Docsie, write and edit, share changes with team members, chat and annotate, and publish to the internet without ever leaving the Docsie dashboard. This negates the need for downloading, uploading, emailing, and managing a CMS -- allowing you to simply manage your docs with Docsie! Team members can be tagged using @mention, chat conversations are isolated to each Docsie book, and external freelancers can be invited with ease for full team collaboration in any location.\n\nBy minimizing the number of tools required, employees can focus on creating content instead of switching between software. This expedites content creation workflows by minimizing wasted clicks, with comments and suggestions from colleagues being easily accessible in the right-hand toolbar. No more link sharing, no more outdated versions of documents, no more lost emails or chat messages -- everything to do with your docs is centralized in Docsie.\n\nApply Best-Practices to Your Docs With Docsie\n=============================================\n\nAs we move from paper to pixels, good documentation management is vital. By applying these best-practices to digital documentation, businesses can create and share knowledge that offers real value to customers while streamlining content workflows and reducing costs. The only question is -- how do you apply these best-practices?\n\nThat's where Docsie comes in. Docsie is founded on these documentation best-practices, applying them automatically to streamline content creation, management, and publishing workflows. The platform is designed to work with all kinds of documentation, closely aligning with typical business DMS requirements. During import and export, Docsie documentation uses open and compatible file formats to increase accessibility. Businesses can read and act on customer documentation feedback using Docsie Vocally, improving the quality of knowledge and reducing content errors. Document versioning allows you to retain historic versions for information-redundancy. Branding and content design frameworks can be set once and applied everywhere with the Customized Documentation Hub. Everything is stored in one location -- the Docsie Portal -- so employees can quickly find a document rather than searching their computer, cloud drive, or email. Permissions can be set to manage GRC, preventing unauthorized access to sensitive documents. Finally, colleagues can chat, share, link, attach, and grant access to contractors for centralized team collaboration on Docsie.\n\nCreate documentation that your customers will love, without the complexity. If your business is looking for a DMS solution, consider giving Docsie a try! Simply [get in touch](https://www.docsie.io/discovery_call/) with our sales team, who will gladly walk you through a 15-minute demo of the Docsie platform.\n\n* * * * *\n\n[[1]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref1) \n\n[[2]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref2) \n\n[[3]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref3) \n\n[[4]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref4) \n\n[[5]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref5) \n\n[[6]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref6) \n\n[[7]](file:///C:/Users/Ciaran/Google%20Drive/Articles%20Work/All%20Articles/SoSEO/Docsie/Docsie%20Content/eBook%20-%20Digital%20Documentation%20Best%20Practices%20to%20Inform%20and%20Inspire.docx#_ftnref7) ", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_CyJ5sS8EsPJjSyzVM/boo_XGfvRm3TVTFbV6HET/15dbc833-2f7c-b5eb-343a-b5cedcd027abUntitled_1_min_1_2_3.jpg", "summary": "To drive ease and consistency, enterprises should follow digital documentation best-practices. This encompasses the design, formatting, choice of file types, and governance of digital documentation.", "publish_date": "May 04, 2021", "categories": ["Product Documentation", "Best Practices"], "status": 1, "path": "/blog/articles/digital-documentation-best-practices-to-inform-and-inspire", "slug": "digital-documentation-best-practices-to-inform-and-inspire", "previous": {"link": "../how-to-create-a-user-guide-in-2023", "title": "How to Create a User Guide in 2023"}, "next": {"link": "../create-a-knowledge-base-that-does-actual-work-for-your-enterprise-and-customers", "title": "Create a Knowledge Base that Does Actual Work for Your Enterprise and Customers"}}, {"title": "How to Create a User Guide in 2023", "author_name": "Tal F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "###### Simple Step by Step Guide\n\nSo you finally decided to write a new user guide about your amazing product.\n\nWhat one comes to realize in 2021, is that creating a user guide is still mostly a manual process. You get the next best app to create your user guide and start putting together the content. \n\nSo how do you start, why do you start, why do you even need a user guide (duh...)? I will attempt to answer some of the common questions about user guide creation as well as guide you to help you with creating your first user guide in Docsie, but you can literally use any other tool... \n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_lqOAjT8rVqHqh8oj8/boo_occBcYZBFuyefSBLr/4291e8d4-6bd3-9c95-761d-7a53b35c66711_(1).png)\n\n\n\n## Reasons and Benefits to create a user guide\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_iZzj1WY3nNoP7oCen/boo_occBcYZBFuyefSBLr/61ddfa77-6229-1511-c6b1-c77b1d40b8069.png)\n\nThere are many reasons to create user guides. User guides are extremely useful and play a crucial role in the world of consumers, electronics, software programs and all facets of tangible or intangible products. User guides provide your users with simple, step by step instructions on how to use and/or assemble the products.\n\nYour customers need to be educated on the products that you are selling, services you are providing or methods and procedures that they must follow. They offer a step-by-step process in which your customers can learn how to use, and educate themselves on your product's different features and functions.\n\n### Creating proper user guides limits the legal liability of products:\n\nUser guides also limit liabilities of incorrect use of your products. A user guide is very handy for products that may cause potential injuries or even death as a result of not properly using or assembling the product. For example: high-voltage devices, fire generating devises and even lasers require extensive manuals to protect the customer from improper use.\n\n### Creating good user guides save time:\n\nGood quality user manuals share instructions on how-to-use your products which can save a lot of time to your technical team explaining things or sales teams doing demos. A lot of complicated software products require good technical user guides to help their customers learn how to use their products with the highest potential. Software\u2019s are normally bombarded by many features and having the right amount of user guides to fuel the customer with useful information\u2019s can help in the long run to retain customers and save time on explaining how various aspects of the software and complicated products are to be used.\n\n### Educating your customers on your products uses:\n\nEducating customers on technical products is very important. Without proper user guides your customers can be confused by a barrage of hidden features and not know how to use the full potential of the technical product. User guides allow for an easy process in which your customers can learn to engage in the various technical aspects of your product and feel comfortable for having a user guide handy when they need to delve deeper into your products. It will take the stress away from them trying to figure things out without formal written guidance. Also for dangerous-to-use products, user guides can provide warnings against misusing products in a dangerous manner.\n\n\n\n## What makes a great user guide\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_jripxf4mYymO4f3xy/boo_occBcYZBFuyefSBLr/fe45270c-c55d-dab5-f45c-363cc455ecb821.png)\n\n\n\nSo to start making a user guide you need to understand what problem you are trying to help solve for a specific customer. Making a user guide for everything about everything turns it into an incomprehensible mess that no one will understand including it's target audience. If you look at some of the best examples of user guides online, written by superstar companies like [Stripe](https://stripe.com/docs/payments?payments=popular) or [Slack](https://slack.com/intl/en-ca/help/categories/200111606-Using-Slack). You will notice a particular pattern. \n\n\n\n> Each user guide focuses on solving a particular problem. \n\n\n\nSo what should each guide do? It should focus on simple actions that your user can accomplish while following this guide. There is no need from complication. On the contrary, if you focus on addressing common simple action that helps your users solve common simple problems with your product, you will arrive at having a set of amazing user guides that your customers will love.\n\n\n\nSo let's look closely into a few users guides to understand what is a structure of an amazing user guide so we can take that as a reference point on how we can write an amazing user guide ourselves. \n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_R5PJ3qo7jkogbCKR3/boo_occBcYZBFuyefSBLr/ce19c948-7756-658f-003e-05a17c916e7cimage.png)\n\n\n\n\n\n\n\n## So what goes into a great user guide? \n\nLet's look into the the Managing Book guide above and come up with a few points of \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n## Organizing your user guides\n\n\n\n**Using Docsie to create user guides**\n\nDocsie has various tools and features that allows you to make awesome user guides. Firstly, lets take a look at how Docsie works. Docsie works under the premise of books and shelves and collections.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_8ASkXMSmGFUkhL3h8/boo_occBcYZBFuyefSBLr/e263c093-0b3e-b83b-bd9a-38f6cc305cb21.png)\n\nThe collections are used to isolate various books you want to show different type of customers. For example this collection is used to show Business Users only. This means that we selected only 3 books from the all of the books created to show these specific customers.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_4hX2usZ2Cfu8kxDGT/boo_occBcYZBFuyefSBLr/b69ec337-f114-7421-8222-ba3bf6c336e12.png)\n\nThis is useful when you have various different types of customers with who are using different tears of your products. This is done seamlessly on Docsie by clicking the three dots next to \u201cAll\u201d and pressing add.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_YGY3TUq04j0YUkBjB/boo_occBcYZBFuyefSBLr/c155b6fa-ad22-b5ca-1e6e-3df6b2293e7c3.png)\n\nOnce you are on Docsies Collection tool bar you can create the name of your collection and also pick what user guides you want in this specific collection. The reason why this is important is because different customers may need to know different user guides of your products and this tool allows you to only show the specific user guides they need to see.\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_4ez4W22Q45oCMqyi6/boo_occBcYZBFuyefSBLr/dfc1562f-cbad-ea86-a55a-cc371063c2634.png)\n\nNow lets get started on writing your first user guide with Docsie, this is done with Docsies \u201cBook\u201d\n\nThink of a book as your user guide or manual. Within your opened book you will see the Editor, a place to create 'Articles' and Headers.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_6H3Y1e38RtMPPxwXp/boo_occBcYZBFuyefSBLr/ec59b894-5433-d849-0493-cd836dbe797a5.png)\n\nThe editor on top, the ability to create various version and languages on the top left corner and of course \u201cArticles and subheading sections to the left.\n\nThe editor is simple to use, it allows you to add videos, pictures and code with our simple to use drag and drop process. Also it allows you to stylize your contect as you see fit.\n\nArticles are really easy to create; just type in your title. In this case the type is \u201cWhat is Docsie\u201d but you can type in whatever you desire for the title of your User Guide.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_w2Fo0BuxXtGjFQuzx/boo_occBcYZBFuyefSBLr/42e5df8b-db8e-ec6a-6a70-dc0420c427376.png)\n\nTo create subsections in your user guides which will appear as 1.1,1.2..ext all you need to do is select the location of your text and set the text as \u2018Header\u201d this is done by clicking the H in the editor tab.\n\n\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_OCwuils7ezubiAv8a/boo_occBcYZBFuyefSBLr/1dd88460-f856-79c7-96a9-e43c31fd5f217.png)\n\nDocsie also allows you to create various version and languages of your user guides. This is very useful and handy for localization and to talk about various alterations of your product user guides.\n\n\n\n![](https://cdn.docsie.io/workspace_tovPs7rKnzB4cmaiR/doc_ULxUK3nJlSUujhpeo/file_vJFG764JBiJeDM4fU/boo_occBcYZBFuyefSBLr/a160f3ac-da2e-37bc-7133-a0172707c2828.png)\n\nOnce you have prepared your user guides, wrote them out, stylized them with photos which helped explain the various aspects of your products and features the next step is publishing.\n\n\n\n\n\n## To summarize, here are the Tips and Tricks for Creating a User Guide\n\nMost software and technical products are very complex and multi-faceted. To address this issue in creating a user guide for complex products it is a good idea to break the information and instruction down into smaller parts. Essentially creating various small user guides and compiling them into a user guide manual set-up\n\n\n\nYour customers are not familiar with your product and or service. The more technical your product the more descriptive your user guides should be in the creation stage. Vague words and phraseology will not be your friend in this process. Be as specific as possible so that your customer can comprehend even the more remedial aspects of your product.\n\n\n\nA picture is worth more than one thousand words. This is true, especially or user guides and manuals. This step is highly neglected by most companies, but having the right photos or snapshots of your product features and aspects of your product while explaining them on your user guides is very important. That way your customer can understand what aspects of your product you are referring to.\n\nYour user guides are designed to help your customers understand the various uses of your products. Explain things in as simple a manner as possible so that they can understand their various features and aspects easily.\n\n\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_L4Yg34pjQztDgvodP/boo_XGfvRm3TVTFbV6HET/fb45a17c-54f2-bc39-6204-192d2398fb90Untitled_1_min_1_2.jpg", "summary": "Simple Step by Step Guide On Creating User Guides", "publish_date": "May 04, 2021", "categories": ["Product Documentation", "Product Management", "Documentation Portals", "Product Updates", "Best Practices"], "status": 1, "path": "/blog/articles/how-to-create-a-user-guide-in-2023", "slug": "how-to-create-a-user-guide-in-2023", "previous": {"link": "../how-to-win-with-automated-product-documentation", "title": "How To Win With Automated Product Documentation"}, "next": {"link": "../digital-documentation-best-practices-to-inform-and-inspire", "title": "Digital Documentation: Best Practices to Inform and Inspire"}}, {"title": "WordPress for Documentation With Docsie", "author_name": "Tal F", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "## Discover how you can streamline documentation hosting and management on WordPress with Docsie\n\n\n\nThroughout the customer journey, people search for information and guidance to support their purchasing decisions. Before a purchase, customers want to understand how a product works and whether it will meet their requirements. During and after a purchase, customers will appreciate documentation detailing how to configure and use your service \u2013 helping them shape and mold functionality to meet their needs.\n\nTo quote Matshona Dhliwayo \u2013 \"Knowledge is wealth.\" Modern digital consumers are privileged to have a wealth of knowledge at their fingertips, courtesy of the internet. For enterprises that lack the capacity or ability to share knowledge on their services \u2013 this means they are losing out on a distinct, information-driven competitive advantage.\n\nThis is confirmed by a recent 2020 [Eptica](https://www.eptica.com/dcx2020)[ study](https://www.eptica.com/dcx2020), where 36% of business respondents are failing to answer routine customer queries via digital channels. In a best-case scenario, these failures will drive up demand in the customer service department as people request information \u2013 increasing staff costs and workloads. The worst-case scenario is customer abandonment. Customers will find a competitor offering more pre- and post-sale documentation, thus improving confidence and the likelihood of following through on a purchase.\n\n\n\n### Answering Routine Queries With a Self-Service Documentation Portal\n\n### \n\nRoutine queries are common, low-level questions concerning aspects of your product or service \u2013 including configuration, billing, and technical support. In most cases, query types will remain consistent, with similar questions being answered with equally similar responses from customer service agents. These low-level workloads are repeatable and predictable, making them ideal candidates for self-service.\n\nBy implementing a self-service documentation portal, businesses can reduce their customer support workloads. This coincides with shifting consumer sentiment. A 2020 [ContactBabel](http://connect.creativevirtual.com/contactbabel-report-us-mar2020)[ study](http://connect.creativevirtual.com/contactbabel-report-us-mar2020) found that 61% of US respondents identified AI-enabled self-service as 'very important.' This demonstrates how customers not only accept contact-free support, they embrace it. In particular, millennials want to serve themselves \u2013 with 73% of consumers in this [Aspect study](https://www.aspect.com/company/news/press-releases/customer-serve-thy-self-new-study-reveals-millennials-desire-for-self-service-digital-interaction-to-change-customer-service-forever) saying they should have the ability to solve problems independently.\n\n\n\n### Using Docsie for WordPress Documentation\n\n### \n\nTo help consumers help themselves, implementing a documentation portal is essential. Docsie is a great way to manage and share documentation across the entire business \u2013 catering to both your loyal customers, and passionate internal employees!\n\n\n\n### Docsie Workspaces, Books, and Shelves\n\nWithin a Docsie workspace, businesses can craft and store documentation to be published in a documentation portal. For individual products, Docsie provides a 'shelf' on which related documentation \u2013 or 'books' \u2013 can be organized and managed. Business users can create as many 'books' and 'shelves' as they require, making Docsie organizable and highly-scalable. This documentation will collectively form a 'library' where staff can add knowledge and customers can use this knowledge to learn about your products and services.\n\n\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/cdhlmjjaoteiufwqsqba)\n\n\n\n### Docsie Document Versioning\n\nDocsie also enables document versioning, keeping multiple iterations of a document organized and available long-term. This is ideal for development teams. New product releases and API updates can be documented, with historical documentation as a backup for customers that continue using older versions of your products and services \u2013 efficiently catering to a fragmented user base.\n\n\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/pczuxadvbygftlmwekbo)\n\n\n\n### Docsie Custom Documentation Hubs\n\nEach brand looks and feels different. Docsie enables custom branding across all documentation, integrating company logos, color schemes, and typography for consistent publishing on company websites. This allows businesses to change branding assets once in Docsie and propagate these changes across all documents on any hosting platform \u2013 streamlining branding management.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/mshntomlogkgyplixkup)\n\n\n\n### Docsie Machine Learning Language Translation\n\nGlobal enterprises need to communicate knowledge in multiple languages. Docsie provides further management of translated documentation, creating alternative 'books' on each product 'shelf' for different languages. These 'books' can be manually transcribed, or businesses can opt for Docsie's built-in machine translation feature.\n\nMachine translation will automatically translate documents into various languages \u2013 an important feature considering 75% of respondents were more likely to make a purchase if support was provided in their local language, according to a 2020 CSA research [study](https://csa-research.com/More/Media/Press-Releases/ArticleID/655/Survey-of-8-709-Consumers-in-29-Countries-Finds-that-76-Prefer-Purchasing-Products-with-Information-in-their-Own-Language).\n\n\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/tjwcokomcquzbtjfyhms)\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/hpiagizgxcvfteprinwn)\n\n\n\n### Docsie Vocally: Visualized Feedback\n\nDocsie Vocally allows users to provide feedback on individual 'books' in a documentation portal. This helps businesses identify useful and impactful documentation that offers measurable benefits to users. It also helps businesses find non-performant documentation, which should be revised and replaced to offer more value to customers. Feedback consists of 'emotional ratings' on a 5-point rating scale or text messages containing explanations for feedback. Businesses can dive deeper into user experience (UX) monitoring with recorded actions on pages for each user, illustrating customer browsing habits in relation to their feedback to guide business decisions.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/addifshigkkpoiobortf)\n\n### Getting Started With Docsie on WordPress 5\n\n### \n\nBusinesses can use Docsie's functionality to manage their documentation while hosting items on a platform of their choice \u2013 in this case, WordPress. Publishing to WordPress from within Docsie could not be simpler, requiring a single deployment script to push and publish content.\n\n\n\n### Docsie WordPress Deployment Script Creation\n\nOpen the Book you wish to publish in Docsie.\n\nIn the Settings panel, locate Properties.\n\n\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/pmfgayfjbxpyaezonadq)\n\nClick (get self-publish script)\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/gapavaasxhjgmzvosbtt)\n\nYour code will appear ready to copy into WordPress.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/eeugiunjmalaxajwytjx)\n\nAdditionally, in the Portal view, businesses can select existing documentation from each shelf or an entire workspace to publish.\n\nIncluded here are Content Filters - Support, Site Content, Terms and Policy, Documentation, Other Pages \u2013 offering granular control over what gets published to WordPress.\n\nBusinesses can also choose Display Styles \u2013 including Version Picker, Language Picker, Section Anchors, Footer Navigation \u2013 controlling the final formatting output on WordPress.\n\nBusiness users simply choose what to publish, defining content filters and display styles through the graphical user interface (GUI) \u2013 with Docsie generating a final deployment script in the lower Text Area. This is known as low-code or codeless.\n\nNow we can publish to WordPress!\n\n\n\n### Adding the Script to WordPress\n\n\n\nAfter logging into the WordPress dashboard, navigate to Pages.\n\nSelect Add new page and create a title, or select an existing page.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/lbwsgahnmezbvkzftagh)\n\nIn the WordPress text editor, click the Add button on a website block. Select the Custom HTML option to add Docsie\u2019s code script.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/ejdtdgrlzsahtursowbf)\n\nCopy your deployment script in Docsie to add it to the clipboard. Then in WordPress, paste the code string into your Custom HTML box. You can also specify a WordPress page name, though Docsie will control titling for you automatically in the embedded document.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/zrmyjvznfrgterpdolmk)\n\nThe final step is clicking Preview next to HTML at the top of the page in the WordPress editor.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/eiliooqudyhoghurdeqp)\n\nYour Docsie documentation will appear seamlessly on the page! You can now click Update in the top right to publish to your live webpage. This quick and easy process can be repeated with all of your documentation. It supports rapid publishing for small and large documentation libraries; simply paste and go!\n\nNOTE \u2013 WordPress 5 will show its own title and other website elements using this method, perfect for embedding Docsie documents around other website elements. If you want to load nothing but the Docsie document - paste your code string into the HTML footer of your page in the WordPress Code Editor, and leave the rest of the page blank.\n\n\n\n### Collaborate With Team Members in Docsie\n\n### \n\nDocsie simplifies cross-channel publishing by improving consistency, ease of use, and scalability for large documentation libraries. Docsie also supports collaboration to help your team orchestrate their documentation management workflows.\n\n\n\n### Docsie Internal and External Collaborators\n\nDocumentation needs to be written before it can be published. This could include internal writing staff or external collaborators paid per project to write documentation. Docsie caters to all of the above, allowing businesses to create Teams and manage people and content simultaneously.\n\nInternal staff can be added to a Team manually by an Owner or Admin, through group policy using Docsie role-based access controls (RBAC), or request access to join a Team group.\n\nExternal collaborators can be invited to a Team via email within the Docsie portal, making onboarding for contractors fast and efficient.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/axkzsfrdmsdknhqnccqj)\n\n\n\n### Docsie Team Chat\n\nInstead of email or Slack, businesses can use Docsie Team Chat. This centralizes communications related to your documentation to improve focus, while facilitating instant messaging (IM) for faster team responses. Team members will receive message notifications in the Docsie portal or via email \u2013 ensuring nobody misses any crucial pieces of information.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/sqjnonxdlqfjcmhuwwhe)\n\n\n\n### Docsie Permissions and User Management\n\nDocsie uses a role-based access control (RBAC) framework \u2013 sometimes referred to as identity access management (IAM) - to control user permissions for documentation access. Each user can be designated as an Owner, Admin, Editor, and Viewer to enable granular control over access, data governance, and security \u2013 contained under the umbrella of governance risk compliance (GRC).\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/lvuxrnhbknitdnmjdwjh)\n\n", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_wmuhZoDEvn54PYqhY/boo_XGfvRm3TVTFbV6HET/c35f4db5-0946-eb37-b325-899deb4e3175Untitled_1_min.jpg", "summary": "Discover how you can streamline documentation hosting and management on WordPress with Docsie", "publish_date": "May 04, 2021", "categories": ["Product Documentation", "Best Practices"], "status": 1, "path": "/blog/articles/wordpress-for-documentation-with-docsie", "slug": "wordpress-for-documentation-with-docsie", "previous": {"link": "../5-key-benefits-of-using-a-documentation-platform-for-maintaining-software-documentation-in-your-business", "title": "5 Key Benefits Of Using A Documentation Platform For Maintaining Software Documentation In Your Business"}, "next": {"link": "../how-to-win-with-automated-product-documentation", "title": "How To Win With Automated Product Documentation"}}, {"title": "5 Key Benefits Of Using A Documentation Platform For Maintaining Software Documentation In Your Business", "author_name": "Tal Frenkel", "author_email": "tal@docsie.io", "author_info": "VP of Customer Success @ Docsie", "author_image": " https://cdn.docsie.io/user_profiles/15/logo_logo_QmXrbijvL0L2hFKNm6Q25DtjahujKdB6nu4pqBlLBgvtT.png", "author_social": "https://www.linkedin.com/in/tal-frenkel-1363b2209/", "markdown": "Are you running a business in 2022? What\u2019s your most precious asset? Information is one of the most useful assets in running a business. Company owners and shareholders rely on data to make prudent business decisions. \n\n\n\nThe marketing department relies on information to evaluate the potential of product success. Marketers also use the same information to reach out to their intended targets. Most importantly, you need all your business information in one place to make trading and transaction documents.\n\nIn that case, you\u2019d want an innovative documentation platform that guarantees information safety and multiple access for employee collaboration. You can leverage a [reliable ](https://www.docsie.io/)[system like ](https://www.docsie.io/)[Do](https://www.docsie.io/)[csie](https://www.docsie.io/) to manage your internal software documentation. \n\nRead on as we explore the 5 key benefits of using a documentation platform for maintaining software documentation in your business.\n\n1. **Enhanced Security**\n\nAs an online business, your primary concern should be the [security of your information](https://medium.com/the-mission/data-security-how-to-keep-your-customers-information-safe-a3150510a7b7) and customer data. Security is a big challenge that many organizations have to deal with, especially during the pandemic when cyber insecurity is on the rise. It can even be worse if you rely on manual documentation as it is easily accessible to anyone. Sensitive information may land into the hands of the wrong person, who may end up leaking it to competitors.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/dzvhszbukmvbogbvaokv)\n\n\n\nSource: [https://pixabay.com/photos/subscribe-registration-signup-3534409/](https://pixabay.com/photos/subscribe-registration-signup-3534409/) \n\n\n\nGetting a strong documentation platform for maintaining your software documents guarantees water-tight security. Software documentation platforms have a digital trail, and you can easily track unauthorized access. Whether the access is from within or without, you can retrieve the editor\u2019s information, including the time of access. Thus, you can quickly tell if there is an external attack or just a dishonest employee. \n\nMost importantly, you can regulate persons that can access certain document based on position and clearance. That makes it easy to manage employees in their respective departments.\n\n1. **Improved, Automated Workflow**\n\nEvery business drafts and compiles various documents on a routine basis. By the end of the month, when it\u2019s time to reconcile the period\u2019s work, every department would need copies of the documents. It can be quite challenging to recreate copies without wasting time and resources. \n\nMoreover, humans get tired of doing repetitive tasks for long periods. Besides running out of time, you\u2019ll likely end up with disorganized files.\n\nA reliable software documentation platform ensures flawless communication lines to both internal and external departments. You can easily classify documents as you generate them. Hence, you enhance speedier and streamlined business processes to [save on costs of operation](https://www.forbes.com/sites/forbesbusinesscouncil/2020/03/25/15-smart-ways-you-can-save-money-as-a-new-business/). This can also keep you from losing revenue due to insufficient data.\n\n![](https://docsie-app-media.s3.amazonaws.com/image/7093/doc_ULxUK3nJlSUujhpeo/pmtqrveocdzwqdizlizv)\n\nSource: [https://pixabay.com/photos/devops-business-process-improvement-3155972/](https://pixabay.com/photos/devops-business-process-improvement-3155972/)\n\n1. **Enhanced Backup and Recovery**\n\nThe last thing that you want for your business is to lose data. It will be like a new startup because you\u2019ll need to build a new customer database. You may also lose your fortunes if vital information like bank details land in the hands of the bad guys. \n\nNot to forget, you\u2019ll not experience a favorable competitive environment if you lose all the data that built your business from scratch. It will hardly ever be the same again, especially if the company is a decade-plus old.\n\nInnovative software documentation platform enhances your backup and recovery process. If you lose all data, say because of an internal technical hitch, you\u2019ll retrieve the same in less than an hour. The platform also helps if your primary backup system gets compromised. You can easily restore data without parting with any ransom.\n\n1. **Easier Retrieval**\n\nThe average online consumer will expect your brand to solve their issue in about three hours during working days. Otherwise, you\u2019ll get complaints all over the brand\u2019s social media messages. The last thing that you want is losing regular customers and scaring away prospective clients. Moreover, you\u2019d also like to cut down customer care costs as much as possible for better profit margins.\n\nAcquiring an [advanced ](https://www.businessnewsdaily.com/8026-choosing-a-document-management-system.html)[software documentation platform](https://www.businessnewsdaily.com/8026-choosing-a-document-management-system.html) means you can easily retrieve files in seconds. You can leverage retrieval tips like searching by word, phrase, or the customer\u2019s credentials. For larger business files, you can arrange them by index hence easier number reference.\n\n1. **Version Control**\n\nBusinesses handle various types of documents, including confidential and public. Some documents require a specific department's input only, but still, other workers may need access. \n\nFor instance, some finance documents like quarterly and annual reports should only have the accounts department\u2019s input. Even so, employees and shareholders also need to access it to see the company\u2019s growth and whether their commitment is paying off.\n\nModern software documentation platforms allow you to share files in different versions. For instance, a \u201cread only\u201d version would suffice for sensitive accounting documents. You can also automate the process of sharing such customized documents.\n\n**Bottom Line**\n\nAutomating document management using advanced software is inevitable for your business\u2019 success. Apart from lowering operations costs, it guarantees the business' perpetual existence. You\u2019ll enjoy reliable data backup and retrieval processes. [Get in touch](https://www.docsie.io/discovery_call/) with reputable software documentation platforms like Docsie to learn what you\u2019ve been missing in modern business practices. ", "header_image": "https://cdn.docsie.io/workspace_8D5W1pxgb7Jq3oZO7/doc_QpDdxIGnXpT0d02oQ/file_SsZvFeUgMVXI1Qtfr/boo_XGfvRm3TVTFbV6HET/8dbc496d-d60d-cbee-4c75-2ec3396016d5P1011631_min.jpg", "summary": "Are you running a business in 2022? What\u2019s your most precious asset? Information is one of the most useful assets in running a business. Company owners and shareholders rely on data to make prudent business decisions. \n\n", "publish_date": "May 04, 2021", "categories": ["Best Practices"], "status": 1, "path": "/blog/articles/5-key-benefits-of-using-a-documentation-platform-for-maintaining-software-documentation-in-your-business", "slug": "5-key-benefits-of-using-a-documentation-platform-for-maintaining-software-documentation-in-your-business", "previous": {}, "next": {"link": "../wordpress-for-documentation-with-docsie", "title": "WordPress for Documentation With Docsie"}}] \ No newline at end of file diff --git a/blog/deployment-style/index.html b/blog/deployment-style/index.html index b6fb729be..3dd126961 100644 --- a/blog/deployment-style/index.html +++ b/blog/deployment-style/index.html @@ -189,8 +189,8 @@
Stanley George + data-tippy-content="Stanley G." + src="https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_G1YpYvpaLVt9Yqobg/1692784711096_1_88f3e4fc-e79d-5b50-3201-47ceb0b396b4.jpg" alt="Stanley G.">

Deployment style diff --git a/blog/index.html b/blog/index.html index 187c8f1b1..7cf4deda6 100644 --- a/blog/index.html +++ b/blog/index.html @@ -144,52 +144,52 @@

  • Documentation Workflow + href="r-d-scientists/">R&D Scientists
  • Product Management + href="manufacturing/">Manufacturing
  • Product Documentation Translation + href="internal-documentation/">Internal Documentation
  • Tacit knowledge + href="documentation-workflow/">Documentation Workflow
  • LLM Solutions + href="product-documentation-translation/">Product Documentation Translation
  • SaaS + href="product-managers/">Product Managers
  • Brand Blog + href="manufacturing/">Manufacturing
  • Product Requirements Document + href="user-manual-instructions/">User Manual Instructions
  • Process Engineer + href="product-knowlege/">Product Knowlege
  • Customer Service + href="llm/">LLM
    • @@ -239,8 +239,8 @@
    Stanley George + data-tippy-content="Stanley G." + src="https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_G1YpYvpaLVt9Yqobg/1692784711096_1_88f3e4fc-e79d-5b50-3201-47ceb0b396b4.jpg" alt="Stanley G.">

    Tacit Knowledge @@ -280,11 +280,11 @@

    Stanley George + data-tippy-content="Stanley G." + data-src="https://cdn.docsie.io/workspace_PfNzfGj3YfKKtTO4T/doc_hyOyyoFNExMH5yxZ2/file_G1YpYvpaLVt9Yqobg/1692784711096_1_88f3e4fc-e79d-5b50-3201-47ceb0b396b4.jpg" alt="Stanley G.">

    - by Stanley George on December 25, 2024 in + by Stanley G. on December 25, 2024 in @@ -317,11 +317,11 @@

    Stanley George + data-tippy-content="Stanley G." + data-src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    - by Stanley George on December 25, 2024 in + by Stanley G. on December 25, 2024 in @@ -360,11 +360,11 @@

    Stanley George + data-tippy-content="Stanley G." + data-src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    - by Stanley George on December 25, 2024 in + by Stanley G. on December 25, 2024 in @@ -403,11 +403,11 @@

    Stanley George + data-tippy-content="Stanley G." + data-src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    - by Stanley George on December 25, 2024 in + by Stanley G. on December 25, 2024 in @@ -446,11 +446,11 @@

    Stanley George + data-tippy-content="Stanley G." + data-src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    - by Stanley George on December 25, 2024 in + by Stanley G. on December 25, 2024 in @@ -489,11 +489,11 @@

    Stanley George + data-tippy-content="Stanley G." + data-src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    - by Stanley George on December 25, 2024 in + by Stanley G. on December 25, 2024 in @@ -518,49 +518,6 @@ } -

    -
    - - -

    Process Engineer

    -
    Docsie’s Role in solving Process Engineers’ Challenges in Semiconductor manufacturing industry
    -

    - In this blog, we explore how Docsie tackles the difficulties faced by process engineers, making semiconductor production more efficient and reliable. -

    -     -
    -
    -
    - Stanley George - -

    - by Stanley George on December 25, 2024 in - - - - Process Engineer - - - Knowledge Base - - - SaaS - -

    -
    -
    -
    - - - - -
    @@ -1173,6 +1130,436 @@ } +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in addressing Process Engineers’ Challenges in Semiconductor manufacturing industry
    +

    + In this blog, we delve into the intricate world of semiconductor manufacturing, uncovering the challenges process engineers face in ensuring efficiency, reliability, and adherence to quality standards. We’ll also explore how Docsie simplifies documentation to enhance traceability, compliance, and production optimization. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Semiconductor manufacturing industry
    +

    + In this blog, we explore the challenges faced by Quality Assurance (QA) engineers in semiconductor manufacturing and how Docsie helps streamline documentation for better traceability, compliance, and process optimization. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in solving Equipment Maintenance Engineers’ Challenges in Semiconductor manufacturing industry
    +

    + In this blog, we dive into the essential role of Equipment Maintenance Engineers in the semiconductor manufacturing industry and how Docsie helps solve the documentation challenges they face. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in tackling Test Technicians’ Challenges in Semiconductor manufacturing industry
    +

    + In this blog, we explore the critical importance of Test Technicians in the semiconductor manufacturing industry and how Docsie aids in overcoming the documentation challenges they encounter. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in solving Research and Development (R&D) Engineers’ Challenges in Semiconductor manufacturing industry
    +

    + In this blog, we delve into the pivotal role of Research and Development (R&D) Engineers in the semiconductor manufacturing industry and how Docsie helps address the documentation challenges they face. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Aerospace and Defense manufacturing industry
    +

    + In this blog, we explore the crucial role of Quality Assurance (QA) Engineers in the aerospace and defense industry and how Docsie supports overcoming the documentation challenges they encounter. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in tackling Certification and Compliance Specialists’ Challenges in Aerospace and Defense manufacturing industry
    +

    + In this blog, we dive into the indispensable role of Certification and Compliance Specialists in the aerospace and defense industry and how Docsie addresses the documentation challenges they face. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in solving Systems Engineers’ Challenges in Aerospace and Defense manufacturing industry
    +

    + In this blog, we explore the vital role of Systems Engineers in the aerospace and defense manufacturing industry and how Docsie helps streamline the documentation challenges they encounter. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in addressing Manufacturing Engineers’ Challenges in Aerospace and Defense manufacturing industry
    +

    + In this blog, we take a closer look at the crucial role of Manufacturing Engineers in the aerospace and defense industry and how Docsie helps tackle the documentation challenges they face. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in tackling Program Managers’ Challenges in Aerospace and Defense manufacturing industry
    +

    + This blog post explores the essential role of Program Managers in the Aerospace and Defense manufacturing industry, highlighting their responsibilities in overseeing complex, multi-phase projects that are critical to national security and technological advancements. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + +
    @@ -4613,147 +5000,142 @@
  • Knowledge Portal Design -
    • - -
  • - Best Practices + href="bug-bounty-program/">Bug Bounty Program
  • Production Managers + href="product-management/">Product Management
  • Tools For Product Managers + href="product-documentation-tutorials/">Product Documentation Tutorials
  • Product Documentation Tutorials + href="custom-knowledge-base/">Custom Knowledge base
  • Knowledge Base + href="hrms/">HRMS
  • Documentation Portals + href="context-sensitive-help-in-app-guidance/">Context Sensitive Help & In-app Guidance
  • Rightanswers + href="interview-as-a-service/">Interview-As-A-Service
  • Customer Experience + href="hat/">HAT
  • Alternative to Document360 + href="customer-service/">Customer Service
  • Help Authoring Tools + href="production-managers/">Production Managers
  • Manufacturing + href="technical-writing/">Technical Writing
  • Black Friday Deals + href="docsie-s-llm-solutions/">Docsie's LLM Solutions
  • Gatsby Extension + href="tacit-knowledge/">Tacit Knowledge
  • Technical Writing + href="documentation-portals/">Documentation Portals
  • Technical Writer AI + href="best-practices/">Best Practices
  • Bug Bounty Program + href="process-improvement-tools/">Process improvement tools
  • R&D Scientists + href="technical-writer-ai/">Technical Writer AI
  • API Documentation + href="erp-knowledge-management-system-erp-software/">ERP Knowledge Management System ERP Software
  • Validation Engineer + href="rightanswers/">Rightanswers
  • Standard Operating Procedures + href="brand-blog/">Brand Blog
  • Pharmaceutical Manufacturing + href="ai/">AI
  • HRMS + href="customer-experience/">Customer Experience
  • ChatGpt + href="transport-management-system/">Transport Management System
  • Documentation Version Control + href="pharmaceutical-manufacturing/">Pharmaceutical Manufacturing
  • SaaS + href="knowledge-base/">Knowledge Base
  • PDF + href="quality-assurance-specialist/">Quality Assurance Specialist
  • Manufacturing + href="llm-solutions/">LLM Solutions
  • Product Manager + href="tools-for-product-managers/">Tools For Product Managers
  • @@ -4763,162 +5145,162 @@
  • Product Documentation + href="content-authoring/">Content Authoring
  • ERP Knowledge Management System ERP Software + href="deployment-style/">Deployment style
  • Product Updates + href="prompt-engineering/">Prompt Engineering
  • Collaboration + href="help-authoring-tools/">Help Authoring Tools
  • Process improvement tools + href="importance-of-documentation/">Importance Of Documentation
  • Internal Documentation + href="knowledge-management/">Knowledge Management
  • Docsie's LLM Solutions + href="sop/">SOP
  • Deployment style + href="gatsby-extension/">Gatsby Extension
  • User Manual Instructions + href="collaboration/">Collaboration
  • Interview-As-A-Service + href="cybersecurity/">Cybersecurity
  • Importance Of Documentation + href="product-manager/">Product Manager
  • Product Requirements Documentation + href="chatgpt/">ChatGpt
  • Prompt Engineering + href="validation-engineer/">Validation Engineer
  • HAT + href="product-documentation/">Product Documentation
  • AI + href="documentation/">Documentation
  • Transport Management System + href="product-updates/">Product Updates
  • Gitbook Alternative + href="alternative-to-document360/">Alternative to Document360
  • LLM Solutions + href="knowledge-portal-design/">Knowledge Portal Design
  • Knowledge Management + href="llm-solutions/">LLM Solutions
  • Product Knowlege + href="standard-operating-procedures/">Standard Operating Procedures
  • SOP + href="docsie-award/">Docsie Award
  • Tacit Knowledge + href="testing-documentation/">Testing Documentation
  • Product Managers + href="api-documentation/">API Documentation
  • Docsie Award + href="black-friday-deals/">Black Friday Deals
  • Documentation + href="product-requirements-document/">Product Requirements Document
  • Custom Knowledge base + href="tacit-knowledge/">Tacit knowledge
  • Context Sensitive Help & In-app Guidance + href="documentation-version-control/">Documentation Version Control
  • LLM + href="pdf/">PDF
  • Testing Documentation + href="product-requirements-documentation/">Product Requirements Documentation
  • Quality Assurance Specialist + href="gitbook-alternative/">Gitbook Alternative
  • Cybersecurity + href="saas/">SaaS
  • Content Authoring + href="saas/">SaaS
    • diff --git a/blog/knowledge-base/index.html b/blog/knowledge-base/index.html index 47869fd3c..96095bd59 100644 --- a/blog/knowledge-base/index.html +++ b/blog/knowledge-base/index.html @@ -189,8 +189,8 @@
    Stanley George + data-tippy-content="Stanley G." + src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    Validation Engineer @@ -234,11 +234,11 @@

    Stanley George + data-tippy-content="Stanley G." + data-src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    - by Stanley George on December 25, 2024 in + by Stanley G. on December 25, 2024 in @@ -277,11 +277,11 @@

    Stanley George + data-tippy-content="Stanley G." + data-src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    - by Stanley George on December 25, 2024 in + by Stanley G. on December 25, 2024 in @@ -320,11 +320,11 @@

    Stanley George + data-tippy-content="Stanley G." + data-src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    - by Stanley George on December 25, 2024 in + by Stanley G. on December 25, 2024 in @@ -363,11 +363,11 @@

    Stanley George + data-tippy-content="Stanley G." + data-src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    - by Stanley George on December 25, 2024 in + by Stanley G. on December 25, 2024 in @@ -394,27 +394,282 @@

    - - -

    Process Engineer

    -
    Docsie’s Role in solving Process Engineers’ Challenges in Semiconductor manufacturing industry
    +     + +

    Knowledge Base

    +
    Docsie’s Role in addressing Process Engineers’ Challenges in Semiconductor manufacturing industry
    +

    + In this blog, we delve into the intricate world of semiconductor manufacturing, uncovering the challenges process engineers face in ensuring efficiency, reliability, and adherence to quality standards. We’ll also explore how Docsie simplifies documentation to enhance traceability, compliance, and production optimization. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Semiconductor manufacturing industry
    +

    + In this blog, we explore the challenges faced by Quality Assurance (QA) engineers in semiconductor manufacturing and how Docsie helps streamline documentation for better traceability, compliance, and process optimization. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in solving Equipment Maintenance Engineers’ Challenges in Semiconductor manufacturing industry
    +

    + In this blog, we dive into the essential role of Equipment Maintenance Engineers in the semiconductor manufacturing industry and how Docsie helps solve the documentation challenges they face. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in tackling Test Technicians’ Challenges in Semiconductor manufacturing industry
    +

    + In this blog, we explore the critical importance of Test Technicians in the semiconductor manufacturing industry and how Docsie aids in overcoming the documentation challenges they encounter. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in solving Research and Development (R&D) Engineers’ Challenges in Semiconductor manufacturing industry
    +

    + In this blog, we delve into the pivotal role of Research and Development (R&D) Engineers in the semiconductor manufacturing industry and how Docsie helps address the documentation challenges they face. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Aerospace and Defense manufacturing industry

    - In this blog, we explore how Docsie tackles the difficulties faced by process engineers, making semiconductor production more efficient and reliable. + In this blog, we explore the crucial role of Quality Assurance (QA) Engineers in the aerospace and defense industry and how Docsie supports overcoming the documentation challenges they encounter.

    Stanley George + data-tippy-content="Stanley G." + data-src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    - by Stanley George on December 25, 2024 in + by Stanley G. on January 16, 2024 in - Process Engineer + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in tackling Certification and Compliance Specialists’ Challenges in Aerospace and Defense manufacturing industry
    +

    + In this blog, we dive into the indispensable role of Certification and Compliance Specialists in the aerospace and defense industry and how Docsie addresses the documentation challenges they face. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + Knowledge Base @@ -422,6 +677,138 @@ SaaS + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in solving Systems Engineers’ Challenges in Aerospace and Defense manufacturing industry
    +

    + In this blog, we explore the vital role of Systems Engineers in the aerospace and defense manufacturing industry and how Docsie helps streamline the documentation challenges they encounter. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
    + + + + + +
    +
    + + +

    Knowledge Base

    +
    Docsie’s Role in addressing Manufacturing Engineers’ Challenges in Aerospace and Defense manufacturing industry
    +

    + In this blog, we take a closer look at the crucial role of Manufacturing Engineers in the aerospace and defense industry and how Docsie helps tackle the documentation challenges they face. +

    +     +
    +
    +
    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + + +

    +
    +
    +
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    Knowledge Base

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    Docsie’s Role in tackling Program Managers’ Challenges in Aerospace and Defense manufacturing industry
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    + This blog post explores the essential role of Program Managers in the Aerospace and Defense manufacturing industry, highlighting their responsibilities in overseeing complex, multi-phase projects that are critical to national security and technological advancements. +

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    + Stanley G. + +

    + by Stanley G. on January 16, 2024 in + + + + Knowledge Base + + + SaaS + + + +

    diff --git a/blog/pharmaceutical-manufacturing/index.html b/blog/pharmaceutical-manufacturing/index.html index 328758829..baf804e8c 100644 --- a/blog/pharmaceutical-manufacturing/index.html +++ b/blog/pharmaceutical-manufacturing/index.html @@ -189,8 +189,8 @@
    Stanley George + data-tippy-content="Stanley G." + src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    Knowledge Base diff --git a/blog/production-managers/index.html b/blog/production-managers/index.html index ce3568e25..9efa907f1 100644 --- a/blog/production-managers/index.html +++ b/blog/production-managers/index.html @@ -189,8 +189,8 @@

    Stanley George + data-tippy-content="Stanley G." + src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    Production Managers diff --git a/blog/quality-assurance-specialist/index.html b/blog/quality-assurance-specialist/index.html index 36d498529..abf0e84d7 100644 --- a/blog/quality-assurance-specialist/index.html +++ b/blog/quality-assurance-specialist/index.html @@ -189,8 +189,8 @@

    Stanley George + data-tippy-content="Stanley G." + src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    Quality Assurance Specialist diff --git a/blog/r-d-scientists/index.html b/blog/r-d-scientists/index.html index e6afa826b..9bfb5b2e7 100644 --- a/blog/r-d-scientists/index.html +++ b/blog/r-d-scientists/index.html @@ -189,8 +189,8 @@

    Stanley George + data-tippy-content="Stanley G." + src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    R&D Scientists diff --git a/blog/rss.xml b/blog/rss.xml index 3429d4b7a..ecc9e4853 100644 --- a/blog/rss.xml +++ b/blog/rss.xml @@ -1,5 +1,5 @@ -Docsie.io Bloghttps://www.docsie.io/blog//blog/index.htmlDocsie.io Bloghttp://www.rssboard.org/rss-specificationpython-feedgenenMon, 13 Jan 2025 22:45:28 +0000How-to utilize Tacit Knowledge for Long-Term Success Amid Rapid Organizational Change?https://www.docsie.io/blog/blog/articles/how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change/Many freshly graduated people joining the workforce are a bunch of knowledgeable ones filled with theoretical knowledge. But the people who are now walking out are really superheroes in disguise. Let me tell you why. stanley@docsie.io (Stanley George)https://www.docsie.io/blog/blog/articles/how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change/Tacit KnowledgeWed, 25 Dec 2024 16:06:51 +0000How can I handle deployment styles for various customers without manual intervention?https://www.docsie.io/blog/blog/articles/how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention/Sort of trying to keep track of various demands of deplyment styles for each customer felt like a full-time job in itself. I’d end up double-checking everything and still wondering if I’d missed something. Let me tell you why. stanley@docsie.io (Stanley George)https://www.docsie.io/blog/blog/articles/how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention/Deployment styleWed, 25 Dec 2024 16:06:51 +0000Docsie’s Role in tackling Validation Engineers’ Challenges in pharmaceutical manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry/Validation Engineers face challenges in ensuring compliance with strict pharmaceutical regulations. In this blog, learn how Docsie helps overcome these hurdles.stanley@docsie.io (Stanley George)https://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry/Validation EngineerKnowledge BaseSaaSWed, 25 Dec 2024 16:06:51 +0000Docsie’s Role in solving Regulatory Affairs Specialists’ Challenges in pharmaceutical manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry/Regulatory Affairs Specialists navigate complex standards to ensure product safety. In this blog, discover how Docsie simplifies compliance in this challenging field.stanley@docsie.io (Stanley George)https://www.docsie.io/blog/blog/articles/docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry/Knowledge BaseSaaSPharmaceutical ManufacturingWed, 25 Dec 2024 16:06:51 +0000Docsie’s Role in addressing Quality Assurance Specialists’ Challenges in pharmaceutical manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry/Quality Assurance Specialists ensure pharmaceutical product safety. In this blog, learn how Docsie helps streamline documentation and compliance for greater efficiency and safety.stanley@docsie.io (Stanley George)https://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry/Quality Assurance SpecialistKnowledge BaseSaaSWed, 25 Dec 2024 16:06:51 +0000Docsie’s Role in overcoming Production Managers’ Challenges in pharmaceutical manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry/Production Managers in pharma face unique challenges. In this blog, explore how Docsie simplifies documentation and enhances efficiency and safety in this regulated industry.stanley@docsie.io (Stanley George)https://www.docsie.io/blog/blog/articles/docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry/Production ManagersKnowledge BaseSaaSWed, 25 Dec 2024 16:06:51 +0000Docsie’s Role in tackling Research and Development (R&D) Scientists’ Challenges in pharmaceutical manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry/R&D Scientists drive pharmaceutical innovation. In this blog, discover how Docsie helps overcome challenges in data management and compliance, boosting productivity and efficiency.stanley@docsie.io (Stanley George)https://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry/R&D ScientistsKnowledge BaseSaaSWed, 25 Dec 2024 16:06:51 +0000Docsie’s Role in solving Process Engineers’ Challenges in Semiconductor manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-solving-process-engineers-challenges-in-semiconductor-manufacturing-industry/In this blog, we explore how Docsie tackles the difficulties faced by process engineers, making semiconductor production more efficient and reliable.stanley@docsie.io (Stanley George)https://www.docsie.io/blog/blog/articles/docsies-role-in-solving-process-engineers-challenges-in-semiconductor-manufacturing-industry/Process EngineerKnowledge BaseSaaSWed, 25 Dec 2024 16:06:51 +0000The Beginnings of a SaaS Company - Key Considerations for Founders & Leadershttps://www.docsie.io/blog/blog/articles/the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders/As hundreds of businesses launch innovative products, you too have an idea for a SaaS product. But can you turn it into reality? Here are the top 4 steps every SaaS founder should know when launching a SaaS company!tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders/AISaaS Thu, 18 Apr 2024 16:06:51 +0000Impress Customers: 10 Amazing Product Documentation Exampleshttps://www.docsie.io/blog/blog/articles/impress-customers-10-amazing-product-documentation-examples/See 10 of the Docsie Team's favorite documentation examples, and learn how to copy and match the quality of these examples in the Docsie Editor.content@soseo.co (Ciaran Sweet)https://www.docsie.io/blog/blog/articles/impress-customers-10-amazing-product-documentation-examples/Product DocumentationBest PracticesTechnical WritingAPI DocumentationProduct Documentation TutorialsTue, 16 Apr 2024 12:09:56 +0000How Docsie Helps in Transport Management System?https://www.docsie.io/blog/blog/articles/how-docsie-helps-in-transport-management-system/This article talks about how how Docsie helps in improving the transport management system - Story!tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/how-docsie-helps-in-transport-management-system/AITransport Management SystemFri, 12 Apr 2024 08:33:45 +00005 Reasons Docsie is the Must-Have Tool for Modern Knowledge Managementhttps://www.docsie.io/blog/blog/articles/5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management/Docsie is a modern knowledge management tool that can help your organization overcome the challenges of information overload.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management/Product DocumentationDocumentation Workflow Tue, 09 Apr 2024 08:29:31 +0000Lost in a Maze of PDFs? Find Your Way with Searchable PDFshttps://www.docsie.io/blog/blog/articles/lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs/Struggling to find information in your PDFs? Worry not! This guide explores how to make PDFs searchable; boosting productivity and saving you time!tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs/AIPDFThu, 28 Mar 2024 08:14:57 +0000What Is An Interview-As-A-Service And Why Should You Get It?https://www.docsie.io/blog/blog/articles/what-is-an-interview-as-a-service-and-why-should-you-get-it/So, in this article, we bring you everything you must know about Interview-as-a-Service and why you should get it. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/what-is-an-interview-as-a-service-and-why-should-you-get-it/Interview-As-A-ServiceFri, 22 Mar 2024 11:41:16 +0000Secret to Effortless Documentation? Docsie’s AI Workflows Explainedhttps://www.docsie.io/blog/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained/This blog explores how AI workflows are changing documentation. Learn about challenges in documentation and the transformation that comes with introducing AI workflows in your documentation process.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained/AIWed, 20 Mar 2024 08:17:54 +0000Streamlining the Production: Role of Knowledge Management!https://www.docsie.io/blog/blog/articles/streamlining-the-production-role-of-knowledge-management/Find out how an innovative knowledge management system like Docsie can radically transform your whole manufacturing process by making it more productive, workforce-empowered, and always evolvingtanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/streamlining-the-production-role-of-knowledge-management/Best PracticesManufacturing Wed, 13 Mar 2024 10:25:43 +0000Overcoming Knowledge Base Management’s Challenges in Manufacturing with Docsiehttps://www.docsie.io/blog/blog/articles/overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie/Explore the benefits of implementing knowledge base management system to improve the manufacturing processes. How it is essential, the specific challenges for manufacturing, best practices, and how Docsie can help.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie/AITechnical WritingManufacturingWed, 06 Mar 2024 10:34:31 +0000Knowledge Management in HRM: What, Why, and Ways to Improve Ithttps://www.docsie.io/blog/blog/articles/knowledge-management-in-hrm-what-why-and-ways-to-improve-it/Understand the importance of HRM knowledge management, its benefits, and tools that can help you build better knowledge management systems for HRM.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/knowledge-management-in-hrm-what-why-and-ways-to-improve-it/HRMSKnowledge Management Wed, 28 Feb 2024 11:44:06 +0000How ERP Knowledge Management System Can Boost Your Business Efficiency and Productivity?https://www.docsie.io/blog/blog/articles/how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity/Learn how ERP knowledge management system can help you manage your enterprise resources and knowledge more effectively. Why ERP Knowledge Management is important, its benefits, and how Docsie helps you for such systems.tanya@docsie.io (Tanya Mishra)https://www.docsie.io/blog/blog/articles/how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity/ERP Knowledge Management System ERP SoftwareThu, 22 Feb 2024 08:08:57 +0000How Technical Writer Can Create 10X More Content With DocsieAI?https://www.docsie.io/blog/blog/articles/how-technical-writer-can-create-10x-more-content-with-docsieai/Technical writing holds immense importance in various fields due to its role in facilitating effective communication of complex information. Hence, technical writing productivity needs to be maintained at all times.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/how-technical-writer-can-create-10x-more-content-with-docsieai/AITechnical WritingTechnical Writer AI Tue, 13 Feb 2024 08:16:29 +0000Product Requirements Document 101: Your Guide to Writing Great PRDshttps://www.docsie.io/blog/blog/articles/product-requirements-document-101-your-guide-to-writing-great-prds/Product requirements documents are the backbone of products. Here is a full guide on how to make a product requirements document with a special focus on Docsie.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/product-requirements-document-101-your-guide-to-writing-great-prds/AITechnical WritingProduct Requirements DocumentMon, 05 Feb 2024 15:54:03 +0000How to Write Effective Technical Documentation in 2024https://www.docsie.io/blog/blog/articles/how-to-write-effective-technical-documentation-in-2024/This blog will guide you through everything you need to know related to the software documentation process with a technical documentation example. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/how-to-write-effective-technical-documentation-in-2024/Product DocumentationAITechnical WritingMon, 29 Jan 2024 15:12:37 +0000What is Product Knowledge and How to Improve Ithttps://www.docsie.io/blog/blog/articles/what-is-product-knowledge-and-how-to-improve-it/Product knowledge goes beyond the product under the spotlight as it also includes information, facts, or anecdotes related to the target customers, the competitors, the contemporary market trends, or the industry at large.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/what-is-product-knowledge-and-how-to-improve-it/Product DocumentationProduct KnowlegeTue, 23 Jan 2024 08:32:06 +0000Process Improvement Tools – What are they & top 10 platformshttps://www.docsie.io/blog/blog/articles/process-improvement-tools-what-are-they-top-10-platforms/Process improvement tools can revolutionise your end-user documentation creation process. Here is a glimpse of the top 10 platforms that can accelerate growth.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/process-improvement-tools-what-are-they-top-10-platforms/Product DocumentationProcess improvement tools Tue, 16 Jan 2024 08:29:56 +0000ChatGPT Enabled Knowledge Base for Call Centershttps://www.docsie.io/blog/blog/articles/chatgpt-enabled-knowledge-base-for-call-centers/When the world is run by AI-powered technology, should call centres stay behind? Discover the role of ChatGPT in customer service with seamless AI integration. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/chatgpt-enabled-knowledge-base-for-call-centers/AIChatGptMon, 08 Jan 2024 14:20:15 +0000What is a Content Authoring Tool and How Can Docsie Help?https://www.docsie.io/blog/blog/articles/what-is-a-content-authoring-tool-and-how-can-docsie-help/Are you struggling with digital content creation? Learn all about content authoring tools and how Docsie can help you create rich documents for your company. +Docsie.io Bloghttps://www.docsie.io/blog//blog/index.htmlDocsie.io Bloghttp://www.rssboard.org/rss-specificationpython-feedgenenFri, 17 Jan 2025 19:25:04 +0000How-to utilize Tacit Knowledge for Long-Term Success Amid Rapid Organizational Change?https://www.docsie.io/blog/blog/articles/how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change/Many freshly graduated people joining the workforce are a bunch of knowledgeable ones filled with theoretical knowledge. But the people who are now walking out are really superheroes in disguise. Let me tell you why. stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/how-to-utilize-tacit-knowledge-for-long-term-success-amid-rapid-organizational-change/Tacit KnowledgeWed, 25 Dec 2024 16:06:51 +0000How can I handle deployment styles for various customers without manual intervention?https://www.docsie.io/blog/blog/articles/how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention/Sort of trying to keep track of various demands of deplyment styles for each customer felt like a full-time job in itself. I’d end up double-checking everything and still wondering if I’d missed something. Let me tell you why. stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/how-can-i-handle-deployment-styles-for-various-customers-without-manual-intervention/Deployment styleWed, 25 Dec 2024 16:06:51 +0000Docsie’s Role in tackling Validation Engineers’ Challenges in pharmaceutical manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry/Validation Engineers face challenges in ensuring compliance with strict pharmaceutical regulations. In this blog, learn how Docsie helps overcome these hurdles.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-validation-engineers-challenges-in-pharmaceutical-manufacturing-industry/Validation EngineerKnowledge BaseSaaSWed, 25 Dec 2024 16:06:51 +0000Docsie’s Role in solving Regulatory Affairs Specialists’ Challenges in pharmaceutical manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry/Regulatory Affairs Specialists navigate complex standards to ensure product safety. In this blog, discover how Docsie simplifies compliance in this challenging field.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-solving-regulatory-affairs-specialists-challenges-in-pharmaceutical-manufacturing-industry/Knowledge BaseSaaSPharmaceutical ManufacturingWed, 25 Dec 2024 16:06:51 +0000Docsie’s Role in addressing Quality Assurance Specialists’ Challenges in pharmaceutical manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry/Quality Assurance Specialists ensure pharmaceutical product safety. In this blog, learn how Docsie helps streamline documentation and compliance for greater efficiency and safety.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-quality-assurance-specialists-challenges-in-pharmaceutical-manufacturing-industry/Quality Assurance SpecialistKnowledge BaseSaaSWed, 25 Dec 2024 16:06:51 +0000Docsie’s Role in overcoming Production Managers’ Challenges in pharmaceutical manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry/Production Managers in pharma face unique challenges. In this blog, explore how Docsie simplifies documentation and enhances efficiency and safety in this regulated industry.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-overcoming-production-managers-challenges-in-pharmaceutical-manufacturing-industry/Production ManagersKnowledge BaseSaaSWed, 25 Dec 2024 16:06:51 +0000Docsie’s Role in tackling Research and Development (R&D) Scientists’ Challenges in pharmaceutical manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry/R&D Scientists drive pharmaceutical innovation. In this blog, discover how Docsie helps overcome challenges in data management and compliance, boosting productivity and efficiency.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-research-and-development-r-d-scientists-challenges-in-pharmaceutical-manufacturing-industry/R&D ScientistsKnowledge BaseSaaSWed, 25 Dec 2024 16:06:51 +0000The Beginnings of a SaaS Company - Key Considerations for Founders & Leadershttps://www.docsie.io/blog/blog/articles/the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders/As hundreds of businesses launch innovative products, you too have an idea for a SaaS product. But can you turn it into reality? Here are the top 4 steps every SaaS founder should know when launching a SaaS company!tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/the-beginnings-of-a-saas-company-key-considerations-for-founders-leaders/AISaaS Thu, 18 Apr 2024 16:06:51 +0000Impress Customers: 10 Amazing Product Documentation Exampleshttps://www.docsie.io/blog/blog/articles/impress-customers-10-amazing-product-documentation-examples/See 10 of the Docsie Team's favorite documentation examples, and learn how to copy and match the quality of these examples in the Docsie Editor.content@soseo.co (Ciaran Sweet)https://www.docsie.io/blog/blog/articles/impress-customers-10-amazing-product-documentation-examples/Product DocumentationBest PracticesTechnical WritingAPI DocumentationProduct Documentation TutorialsTue, 16 Apr 2024 12:09:56 +0000How Docsie Helps in Transport Management System?https://www.docsie.io/blog/blog/articles/how-docsie-helps-in-transport-management-system/This article talks about how how Docsie helps in improving the transport management system - Story!tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/how-docsie-helps-in-transport-management-system/AITransport Management SystemFri, 12 Apr 2024 08:33:45 +00005 Reasons Docsie is the Must-Have Tool for Modern Knowledge Managementhttps://www.docsie.io/blog/blog/articles/5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management/Docsie is a modern knowledge management tool that can help your organization overcome the challenges of information overload.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/5-reasons-docsie-is-the-must-have-tool-for-modern-knowledge-management/Product DocumentationDocumentation Workflow Tue, 09 Apr 2024 08:29:31 +0000Lost in a Maze of PDFs? Find Your Way with Searchable PDFshttps://www.docsie.io/blog/blog/articles/lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs/Struggling to find information in your PDFs? Worry not! This guide explores how to make PDFs searchable; boosting productivity and saving you time!tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/lost-in-a-maze-of-pdfs-find-your-way-with-searchable-pdfs/AIPDFThu, 28 Mar 2024 08:14:57 +0000What Is An Interview-As-A-Service And Why Should You Get It?https://www.docsie.io/blog/blog/articles/what-is-an-interview-as-a-service-and-why-should-you-get-it/So, in this article, we bring you everything you must know about Interview-as-a-Service and why you should get it. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/what-is-an-interview-as-a-service-and-why-should-you-get-it/Interview-As-A-ServiceFri, 22 Mar 2024 11:41:16 +0000Secret to Effortless Documentation? Docsie’s AI Workflows Explainedhttps://www.docsie.io/blog/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained/This blog explores how AI workflows are changing documentation. Learn about challenges in documentation and the transformation that comes with introducing AI workflows in your documentation process.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/secret-to-effortless-documentation-docsies-ai-workflows-explained/AIWed, 20 Mar 2024 08:17:54 +0000Streamlining the Production: Role of Knowledge Management!https://www.docsie.io/blog/blog/articles/streamlining-the-production-role-of-knowledge-management/Find out how an innovative knowledge management system like Docsie can radically transform your whole manufacturing process by making it more productive, workforce-empowered, and always evolvingtanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/streamlining-the-production-role-of-knowledge-management/Best PracticesManufacturing Wed, 13 Mar 2024 10:25:43 +0000Overcoming Knowledge Base Management’s Challenges in Manufacturing with Docsiehttps://www.docsie.io/blog/blog/articles/overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie/Explore the benefits of implementing knowledge base management system to improve the manufacturing processes. How it is essential, the specific challenges for manufacturing, best practices, and how Docsie can help.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/overcoming-knowledge-base-managements-challenges-in-manufacturing-with-docsie/AITechnical WritingManufacturingWed, 06 Mar 2024 10:34:31 +0000Knowledge Management in HRM: What, Why, and Ways to Improve Ithttps://www.docsie.io/blog/blog/articles/knowledge-management-in-hrm-what-why-and-ways-to-improve-it/Understand the importance of HRM knowledge management, its benefits, and tools that can help you build better knowledge management systems for HRM.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/knowledge-management-in-hrm-what-why-and-ways-to-improve-it/HRMSKnowledge Management Wed, 28 Feb 2024 11:44:06 +0000How ERP Knowledge Management System Can Boost Your Business Efficiency and Productivity?https://www.docsie.io/blog/blog/articles/how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity/Learn how ERP knowledge management system can help you manage your enterprise resources and knowledge more effectively. Why ERP Knowledge Management is important, its benefits, and how Docsie helps you for such systems.tanya@docsie.io (Tanya Mishra)https://www.docsie.io/blog/blog/articles/how-erp-knowledge-management-system-can-boost-your-business-efficiency-and-productivity/ERP Knowledge Management System ERP SoftwareThu, 22 Feb 2024 08:08:57 +0000How Technical Writer Can Create 10X More Content With DocsieAI?https://www.docsie.io/blog/blog/articles/how-technical-writer-can-create-10x-more-content-with-docsieai/Technical writing holds immense importance in various fields due to its role in facilitating effective communication of complex information. Hence, technical writing productivity needs to be maintained at all times.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/how-technical-writer-can-create-10x-more-content-with-docsieai/AITechnical WritingTechnical Writer AI Tue, 13 Feb 2024 08:16:29 +0000Product Requirements Document 101: Your Guide to Writing Great PRDshttps://www.docsie.io/blog/blog/articles/product-requirements-document-101-your-guide-to-writing-great-prds/Product requirements documents are the backbone of products. Here is a full guide on how to make a product requirements document with a special focus on Docsie.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/product-requirements-document-101-your-guide-to-writing-great-prds/AITechnical WritingProduct Requirements DocumentMon, 05 Feb 2024 15:54:03 +0000How to Write Effective Technical Documentation in 2024https://www.docsie.io/blog/blog/articles/how-to-write-effective-technical-documentation-in-2024/This blog will guide you through everything you need to know related to the software documentation process with a technical documentation example. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/how-to-write-effective-technical-documentation-in-2024/Product DocumentationAITechnical WritingMon, 29 Jan 2024 15:12:37 +0000What is Product Knowledge and How to Improve Ithttps://www.docsie.io/blog/blog/articles/what-is-product-knowledge-and-how-to-improve-it/Product knowledge goes beyond the product under the spotlight as it also includes information, facts, or anecdotes related to the target customers, the competitors, the contemporary market trends, or the industry at large.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/what-is-product-knowledge-and-how-to-improve-it/Product DocumentationProduct KnowlegeTue, 23 Jan 2024 08:32:06 +0000Docsie’s Role in addressing Process Engineers’ Challenges in Semiconductor manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry/In this blog, we delve into the intricate world of semiconductor manufacturing, uncovering the challenges process engineers face in ensuring efficiency, reliability, and adherence to quality standards. We’ll also explore how Docsie simplifies documentation to enhance traceability, compliance, and production optimization.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-process-engineers-challenges-in-semiconductor-manufacturing-industry/Knowledge BaseSaaSTue, 16 Jan 2024 16:06:51 +0000Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Semiconductor manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry/In this blog, we explore the challenges faced by Quality Assurance (QA) engineers in semiconductor manufacturing and how Docsie helps streamline documentation for better traceability, compliance, and process optimization.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-semiconductor-manufacturing-industry/Knowledge BaseSaaSTue, 16 Jan 2024 16:06:51 +0000Docsie’s Role in solving Equipment Maintenance Engineers’ Challenges in Semiconductor manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry/In this blog, we dive into the essential role of Equipment Maintenance Engineers in the semiconductor manufacturing industry and how Docsie helps solve the documentation challenges they face.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-solving-equipment-maintenance-engineers-challenges-in-semiconductor-manufacturing-industry/Knowledge BaseSaaSTue, 16 Jan 2024 16:06:51 +0000Docsie’s Role in tackling Test Technicians’ Challenges in Semiconductor manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry/In this blog, we explore the critical importance of Test Technicians in the semiconductor manufacturing industry and how Docsie aids in overcoming the documentation challenges they encounter.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-test-technicians-challenges-in-semiconductor-manufacturing-industry/Knowledge BaseSaaSTue, 16 Jan 2024 16:06:51 +0000Docsie’s Role in solving Research and Development (R&D) Engineers’ Challenges in Semiconductor manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry/In this blog, we delve into the pivotal role of Research and Development (R&D) Engineers in the semiconductor manufacturing industry and how Docsie helps address the documentation challenges they face.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-solving-research-and-development-r-d-engineers-challenges-in-semiconductor-manufacturing-industry/Knowledge BaseSaaSTue, 16 Jan 2024 16:06:51 +0000Docsie’s Role in addressing Quality Assurance Engineers’ Challenges in Aerospace and Defense manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/In this blog, we explore the crucial role of Quality Assurance (QA) Engineers in the aerospace and defense industry and how Docsie supports overcoming the documentation challenges they encounter.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-quality-assurance-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/Knowledge BaseSaaSTue, 16 Jan 2024 16:06:51 +0000Docsie’s Role in tackling Certification and Compliance Specialists’ Challenges in Aerospace and Defense manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry/In this blog, we dive into the indispensable role of Certification and Compliance Specialists in the aerospace and defense industry and how Docsie addresses the documentation challenges they face.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-certification-and-compliance-specialists-challenges-in-aerospace-and-defense-manufacturing-industry/Knowledge BaseSaaSTue, 16 Jan 2024 16:06:51 +0000Docsie’s Role in solving Systems Engineers’ Challenges in Aerospace and Defense manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/In this blog, we explore the vital role of Systems Engineers in the aerospace and defense manufacturing industry and how Docsie helps streamline the documentation challenges they encounter.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-solving-systems-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/Knowledge BaseSaaSTue, 16 Jan 2024 16:06:51 +0000Docsie’s Role in addressing Manufacturing Engineers’ Challenges in Aerospace and Defense manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-manufacturing-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/In this blog, we take a closer look at the crucial role of Manufacturing Engineers in the aerospace and defense industry and how Docsie helps tackle the documentation challenges they face.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-addressing-manufacturing-engineers-challenges-in-aerospace-and-defense-manufacturing-industry/Knowledge BaseSaaSTue, 16 Jan 2024 16:06:51 +0000Docsie’s Role in tackling Program Managers’ Challenges in Aerospace and Defense manufacturing industryhttps://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-program-managers-challenges-in-aerospace-and-defense-manufacturing-industry/This blog post explores the essential role of Program Managers in the Aerospace and Defense manufacturing industry, highlighting their responsibilities in overseeing complex, multi-phase projects that are critical to national security and technological advancements.stanley@docsie.io (Stanley G.)https://www.docsie.io/blog/blog/articles/docsies-role-in-tackling-program-managers-challenges-in-aerospace-and-defense-manufacturing-industry/Knowledge BaseSaaSTue, 16 Jan 2024 16:06:51 +0000Process Improvement Tools – What are they & top 10 platformshttps://www.docsie.io/blog/blog/articles/process-improvement-tools-what-are-they-top-10-platforms/Process improvement tools can revolutionise your end-user documentation creation process. Here is a glimpse of the top 10 platforms that can accelerate growth.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/process-improvement-tools-what-are-they-top-10-platforms/Product DocumentationProcess improvement tools Tue, 16 Jan 2024 08:29:56 +0000ChatGPT Enabled Knowledge Base for Call Centershttps://www.docsie.io/blog/blog/articles/chatgpt-enabled-knowledge-base-for-call-centers/When the world is run by AI-powered technology, should call centres stay behind? Discover the role of ChatGPT in customer service with seamless AI integration. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/chatgpt-enabled-knowledge-base-for-call-centers/AIChatGptMon, 08 Jan 2024 14:20:15 +0000What is a Content Authoring Tool and How Can Docsie Help?https://www.docsie.io/blog/blog/articles/what-is-a-content-authoring-tool-and-how-can-docsie-help/Are you struggling with digital content creation? Learn all about content authoring tools and how Docsie can help you create rich documents for your company. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/what-is-a-content-authoring-tool-and-how-can-docsie-help/AIContent Authoring Thu, 30 Nov 2023 07:53:43 +0000What Is Tacit Knowledge? An Overview!https://www.docsie.io/blog/blog/articles/what-is-tacit-knowledge-an-overview/Tacit knowledge refers to the skills and abilities gained from practical situations. Learn about tactic knowledge & what it means in an organisational context.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/what-is-tacit-knowledge-an-overview/AITacit knowledgeThu, 23 Nov 2023 11:22:44 +0000Top 10 Alternatives to RightAnswers Knowledge Basehttps://www.docsie.io/blog/blog/articles/top-10-alternatives-to-rightanswers-knowledge-base/An efficient knowledge base enhances customer satisfaction & simplifies operations. Learn about RightAnswers & ten software you can use as its alternatives.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/top-10-alternatives-to-rightanswers-knowledge-base/Product DocumentationRightanswersTue, 21 Nov 2023 10:39:19 +0000Different Aspects of Testing Documentation – Advantages, Types and Best Practiceshttps://www.docsie.io/blog/blog/articles/different-aspects-of-testing-documentation-advantages-types-and-best-practices/This Blog sheds light on the multiple benefits of testing documentation, including a special mention of some examples of testing documentation. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/different-aspects-of-testing-documentation-advantages-types-and-best-practices/AITesting DocumentationThu, 16 Nov 2023 09:34:41 +0000Docsie's Black Friday Dealhttps://www.docsie.io/blog/blog/articles/docsie-s-black-friday-deal/Big Savings this Black Friday: Get Up to 50% Off For 3 Years With Promo Code ‘BLACKFRIDAY2023’tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/docsie-s-black-friday-deal/Black Friday DealsTue, 07 Nov 2023 09:19:50 +0000A to Z of Documentation Version Control and How it Improves Workplace Collaborationhttps://www.docsie.io/blog/blog/articles/a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration/In this blog, we will help you understand the A to Z of documentation management and version control. So dig in to know everything about the basics of change tracking. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/a-to-z-of-documentation-version-control-and-how-it-improves-workplace-collaboration/AIDocumentation PortalsDocumentation Version Control Mon, 06 Nov 2023 10:17:39 +000010 Ways to Master Prompt Engineering for Technical Writershttps://www.docsie.io/blog/blog/articles/10-ways-to-master-prompt-engineering-for-technical-writers/In this article, we will discuss how you can use AI in technical documentation. As a bonus, you will also get a sneak peek of technical writing with Docsie!tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/10-ways-to-master-prompt-engineering-for-technical-writers/AIPrompt EngineeringMon, 30 Oct 2023 10:25:11 +0000Why is there a need for customization in documentation?https://www.docsie.io/blog/blog/articles/why-is-there-a-need-for-customization-in-documentation/Discover why customizing documentation is crucial for project efficiency and team alignment. Choose Docsie for seamless collaboration and knowledge management.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/why-is-there-a-need-for-customization-in-documentation/AIDocumentation PortalsTechnical WritingDocumentationWed, 25 Oct 2023 09:54:34 +0000Simplifying Documentation with Docsie's LLM Solutionshttps://www.docsie.io/blog/blog/articles/simplifying-documentation-with-docsie-s-llm-solutions/This blog delves into how Docsie’s LLM solutions can improve your product documentation procedures. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/simplifying-documentation-with-docsie-s-llm-solutions/Product DocumentationTechnical WritingLLM SolutionsDocsie's LLM Solutions Mon, 16 Oct 2023 09:15:40 +0000Navigating Knowledge Management Challenges with Docsie's LLM Solutions https://www.docsie.io/blog/blog/articles/navigating-knowledge-management-challenges-with-docsie-s-llm-solutions/This blog series will detail these problems and show how Docsie's all-in-one solutions can change your business documentation, making it easier, faster, & more productive knowledge management.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/navigating-knowledge-management-challenges-with-docsie-s-llm-solutions/Product DocumentationTechnical WritingLLM Solutions Mon, 16 Oct 2023 09:05:49 +0000Unravel All About AI’s Role in Documentation https://www.docsie.io/blog/blog/articles/unravel-all-about-ais-role-in-documentation/In this article we will shed light on Docsie and how it can help you fulfil all your documentation needs. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/unravel-all-about-ais-role-in-documentation/AITechnical WritingDocumentationWed, 11 Oct 2023 09:45:32 +0000How Docsie LLM Streamlines Healthcare Data Managementhttps://www.docsie.io/blog/blog/articles/how-docsie-llm-streamlines-healthcare-data-management/In this blog we will unravel how Docsie’s LLM can play a pivotal role and help the medical industry manage patient-related information in a few clicks. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/how-docsie-llm-streamlines-healthcare-data-management/AILLMBrand BlogMon, 09 Oct 2023 10:58:44 +0000Docsie’s Bug Bounty Programhttps://www.docsie.io/blog/blog/articles/docsies-bug-bounty-program/Aligning our systems with the trends of the hour, we have launched the Docsie bug bounty program so that you can help us spot the flaws and fix them.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/docsies-bug-bounty-program/Technical WritingBug Bounty ProgramThu, 05 Oct 2023 09:26:16 +0000Docsie's LLM: Revolutionizing AI Knowledge Management for Retail Customer Servicehttps://www.docsie.io/blog/blog/articles/docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service/In this blog we will unravel how Docsie's LLM stands tall as a beacon, sparking a revolution in the way businesses interact with and gratify their customers. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/docsie-s-llm-revolutionizing-ai-knowledge-management-for-retail-customer-service/Product DocumentationTechnical WritingCustom Knowledge baseTue, 03 Oct 2023 06:46:43 +0000Custom Knowledge Bases: Pros and Conshttps://www.docsie.io/blog/blog/articles/custom-knowledge-bases-pros-and-cons/In this blog we will explore the pros and cons of custom knowledge bases in this post and discuss how they may benefit the future of your business. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/custom-knowledge-bases-pros-and-cons/Product DocumentationTechnical WritingCustom Knowledge baseMon, 02 Oct 2023 06:46:43 +00008 Best IT Documentation Tool Recommendations for DevOps in 2023https://www.docsie.io/blog/blog/articles/8-best-it-documentation-tool-recommendations-for-devops-in-2023/In this blog, eight of the best IT documentation tool recommendations will be provided, which will likely dominate the world of DevOps in 2023. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/8-best-it-documentation-tool-recommendations-for-devops-in-2023/AIDocumentation PortalsTechnical WritingDocumentationSun, 01 Oct 2023 09:31:11 +0000Optimising Your API: Best Practices for Documentationhttps://www.docsie.io/blog/blog/articles/optimising-your-api-best-practices-for-documentation/In this blog we are unravelling how we can optimising API while tapping into the Best Practices for Documentationtanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/optimising-your-api-best-practices-for-documentation/Product DocumentationAPI DocumentationWed, 27 Sep 2023 09:49:19 +0000How to Write Clear, Concise User Manual Instructionshttps://www.docsie.io/blog/blog/articles/how-to-write-clear-concise-user-manual-instructions/This blog shares tips and tricks on writing an excellent consumer-friendly user manual. By using software like Docsie, you can craft an exceptionally well-written user manual in a hassle-free way and within the minimum time. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/how-to-write-clear-concise-user-manual-instructions/Product DocumentationUser Manual InstructionsMon, 18 Sep 2023 09:17:22 +0000Creating Effective SOP: Guidelines, Examples, Templateshttps://www.docsie.io/blog/blog/articles/creating-effective-sop-guidelines-examples-templates/This blog explores various aspects of SOP : its purpose, features, format, benefits, etc. As a bonus, it also shares valuable information on Docsie, a full-fledged document-creation platform for all your business needs.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/creating-effective-sop-guidelines-examples-templates/Technical WritingSOPStandard Operating ProceduresTue, 12 Sep 2023 09:31:51 +0000What is Process Documentation and Why is it Important?https://www.docsie.io/blog/blog/articles/what-is-process-documentation-and-why-is-it-important/In this blog, we will explore best practices and the most efficient way for developing comprehensive, useful process documentation that employees can understand and follow with easetanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/what-is-process-documentation-and-why-is-it-important/Product DocumentationProduct Documentation TutorialsFri, 08 Sep 2023 09:37:38 +000010 Key Factors to Consider When Building Context Sensitive Help & In-app Guidancehttps://www.docsie.io/blog/blog/articles/10-key-factors-to-consider-when-building-context-sensitive-help-in-app-guidance/In this article we will unravel Top 10 Key Factors to Consider When Building Context Sensitive Help & In-app Guidancetanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/10-key-factors-to-consider-when-building-context-sensitive-help-in-app-guidance/Product DocumentationTechnical WritingContext Sensitive Help & In-app GuidanceThu, 07 Sep 2023 09:48:51 +000012 Amazing Plugins for Gatsby.js for 2024https://www.docsie.io/blog/blog/articles/12-amazing-plugins-for-gatsby-js-for-2024/In this article we will discuss some of the popular plugins and try to provide some insights on how to use them. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/12-amazing-plugins-for-gatsby-js-for-2024/Technical WritingGatsby ExtensionMon, 04 Sep 2023 09:10:14 +0000Leveraging AI in Technical Manual Translations: Cost-Effective Solutions for Modern Era https://www.docsie.io/blog/blog/articles/leveraging-ai-in-technical-manual-translations-cost-effective-solutions-for-modern-era/In this article we will be unravelling ways on How we can Leverage AI in Technical Manual Translations while deploying Cost-Effective Solutions for Modern Eratanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/leveraging-ai-in-technical-manual-translations-cost-effective-solutions-for-modern-era/Technical WritingWed, 23 Aug 2023 09:57:09 +0000 5 Ultimate Reasons To Choose Docsie As Your Help Authoring Tool https://www.docsie.io/blog/blog/articles/5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool/This article takes you on a quick journey of what a HAT is all about and how Docsie has started sounding synonymous with being a HAT. tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/5-ultimate-reasons-to-choose-docsie-as-your-help-authoring-tool/Product DocumentationDocumentation PortalsTechnical WritingHATHelp Authoring ToolsTue, 15 Aug 2023 08:38:11 +0000Benefits of a Knowledge Base in Manufacturing Industryhttps://www.docsie.io/blog/blog/articles/benefits-of-a-knowledge-base-in-manufacturing-industry/This blog will highlight the importance of a knowledge base in manufacturing industry and explore how it streamlines operations, enhances productivity, and fosters team collaboration.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/benefits-of-a-knowledge-base-in-manufacturing-industry/Product ManagementTechnical WritingWed, 02 Aug 2023 09:35:13 +0000Importance of knowledge base in the FinTech Industryhttps://www.docsie.io/blog/blog/articles/importance-of-knowledge-base-in-the-fintech-industry/tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/importance-of-knowledge-base-in-the-fintech-industry/Product DocumentationBest PracticesTechnical WritingWed, 02 Aug 2023 09:00:28 +0000Optimize Your Docsie Portal For SEOhttps://www.docsie.io/blog/blog/articles/optimize-your-docsie-portal-for-seo/This article is all about how one can optimize Docsie Portal for SEO, in short, driving more qualified leads to your business.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/optimize-your-docsie-portal-for-seo/Product ManagementTechnical WritingFri, 21 Jul 2023 08:48:50 +0000Customer Onboarding Documentation with Live Examples - Best Practices in 2023https://www.docsie.io/blog/blog/articles/customer-onboarding-documentation-with-live-examples-best-practices-in-2023/This blog post will delve into the significance of consumer onboarding documentation, explore the challenges companies face, and offer examples of exceptional practices to facilitate a continuing onboarding method.tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/customer-onboarding-documentation-with-live-examples-best-practices-in-2023/Product DocumentationDocumentation PortalsTechnical WritingThu, 13 Jul 2023 10:03:14 +0000What Are Webhooks, and How is Docsie Utilizing them to its Benefit?https://www.docsie.io/blog/blog/articles/what-are-webhooks-and-how-is-docsie-utilizing-them-to-its-benefit/In this blog we are talking about What are Webhooks, and how is Docsie utilising them to its benefit?tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/what-are-webhooks-and-how-is-docsie-utilizing-them-to-its-benefit/Technical WritingFri, 07 Jul 2023 11:14:02 +0000Archbee Pricing vs Slab Pricing vs Docsie Pricing: A Comprehensive Comparisonhttps://www.docsie.io/blog/blog/articles/archbee-pricing-vs-slab-pricing-vs-docsie-pricing-a-comprehensive-comparison/A in-depth price analysis of documentation platform like Archbee, Slab and Docsie. Moreover why people should opt for Docsie!tanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/archbee-pricing-vs-slab-pricing-vs-docsie-pricing-a-comprehensive-comparison/Documentation PortalsTue, 04 Jul 2023 09:12:12 +0000Document360, Gitbook, and Docsie: Pricing and Feature Analysis of Documentation Platformshttps://www.docsie.io/blog/blog/articles/document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms/A Comprehensive Comparison on Document Platform like Archbee Pricing vs Slab Pricing vs Docsie Pricingtanya@docsie.io (Tanya A Mishra)https://www.docsie.io/blog/blog/articles/document360-gitbook-and-docsie-pricing-and-feature-analysis-of-documentation-platforms/Documentation PortalsTue, 04 Jul 2023 09:07:29 +0000Coda vs. Notion vs. Docsie - A Deep Dive Feature Comparisonhttps://www.docsie.io/blog/blog/articles/coda-vs-notion-vs-docsie-a-deep-dive-feature-comparison/We've included Docsie in this comparison because it’s a tool that shares functionalities with both Notion and Coda, but covers use cases where the two fall short: in creating robust knowledge bases and company wikis. tal@doscie.io (Tal F.)https://www.docsie.io/blog/blog/articles/coda-vs-notion-vs-docsie-a-deep-dive-feature-comparison/Product DocumentationProduct ManagementDocumentation PortalsBest PracticesTechnical WritingProduct Documentation TutorialsSat, 07 Jan 2023 22:32:13 +000012 Amazing Tips when putting together a technical guide to engage your Readershttps://www.docsie.io/blog/blog/articles/12-amazing-tips-when-putting-together-a-technical-guide-to-engage-your-readers/In this rapidly evolving digital era, technical writers must leverage certain strategies to accomplish the true engagement of readers.tal@docsie.io (Tal F.)https://www.docsie.io/blog/blog/articles/12-amazing-tips-when-putting-together-a-technical-guide-to-engage-your-readers/Product DocumentationProduct ManagementDocumentation PortalsProduct UpdatesBest PracticesTechnical WritingSat, 07 Jan 2023 22:30:06 +0000How To Win With Automated Product Documentationhttps://www.docsie.io/blog/blog/articles/how-to-win-with-automated-product-documentation/Companies can innovate in the central process of delivering information to every stakeholder in a very particular way – so that new initiatives and products get the visibility that they need, and everyone is on the same page. tal@docsie.io (Tal F.)https://www.docsie.io/blog/blog/articles/how-to-win-with-automated-product-documentation/Product DocumentationProduct ManagementDocumentation PortalsBest PracticesTechnical WritingProduct Documentation TutorialsSat, 07 Jan 2023 22:27:03 +0000How To Win With Automated Product Documentationhttps://www.docsie.io/blog/blog/articles/how-to-win-with-automated-product-documentation/ Companies can innovate in the central process of delivering information to every stakeholder in a very particular way – so that new initiatives and products get the visibility that they need, and everyone is on the same page. diff --git a/blog/validation-engineer/index.html b/blog/validation-engineer/index.html index 794fc7c05..579609831 100644 --- a/blog/validation-engineer/index.html +++ b/blog/validation-engineer/index.html @@ -189,8 +189,8 @@

    Stanley George + data-tippy-content="Stanley G." + src="https://media.licdn.com/dms/image/v2/D4D03AQEwgRDanE9t4w/profile-displayphoto-shrink_400_400/B4DZNyr9UMHUAg-/0/1732795947959?e=1740614400&v=beta&t=LQR_P7YFydp5KJoNtCnJY3pHwdeI7hGwjN4JTTGwQVY" alt="Stanley G.">

    Validation Engineer