Timeout issues on some SDK calls

[mickaelpois]

Some PHP SDK users are always complaining about random timeouts when calling our services.

Most of time, calls has been successfully received by our servers and Payins, Transferts, Payouts, etc. are well processed.

We will try in the following months to find some ways to enhance this, avoiding extra manual checks to ensure call has been done safely.

[iammichiel]

Hi,

I think I was one of the main reporters on this issue. This still occurs for us. Is there any progress on this? Is this happening only using the php-sdk?

I am ready to use our environment for additional debugging if required.

[SoloJr]

@mickaelpois I believe this is not an issue anymore. Can you take a look?

[mangomaxoasis]

Hi @iammichiel,
Indeed in certain very isolated periods the API responses (this is independent of the SDK) have experienced slowdowns, we actively monitor and inform our user base of issues of this kind.
At the moment the responses speeds are fully operational and compliant.
For info, the timeout periods in this SDK are of 30secs for connection, and 80s for responses.
Cheers,
Max

[iammichiel]

Just for you info, we experienced another timeout last week :

More precisely : Jun 11, 2020 7:27:03 AM UTC
When calling :

$mangoUser = $this->mango->Users->Get($user->getMangoId());

Might not want to consider this as closed.

[mangomaxoasis]

Hi @iammichiel,
I'll investigate this, to confirm it was one occurence at Jun 11, 2020 7:27:03 AM UTC ?

[iammichiel]

Yes, we had only one occurence of the timeout over the last 7 days. The logs do not go further. I will let you know if this occurs again.

[mangomaxoasis]

Thanks @iammichiel !

[iammichiel]

We just experienced another timeout :

$cardRegistration = $mangoPayApi->CardRegistrations->Get($cardId);

Jun 30, 2020 9:28:13 AM UTC

[mangomaxoasis]

Hi @iammichiel we're looking into it

[catacraciun]

@iammichiel is his happening on staging, or production?

[mangomaxoasis]

@iammichiel also, can you confirm the version of the SDK?

[iammichiel]

I wouldn't bother you if this happened on staging. :) This is a production issue.

We are using the 3.0.0 version of the SDK, but this has been the case for a couple of months, meaning, it also occurred using the 2.x version of the SDK.

If this has any value for you, our env making those calls is hosted on AWS in the eu-west-region (Ireland).

I'll add I was convinced at first, it had something to do with the Rate-limiting but I can confirm that we were very far from the Rate-limit when this timeout occured.

[iammichiel]

And another timeout : Jul 4, 2020 9:02:00 AM UTC.

[iammichiel]

And another timeout this morning : Jul 22, 2020 7:09:37 AM UTC

[mangomaxoasis]

Hi @iammichiel
We are still having trouble isolating this issue, would you be free for a quick call so we can better understand the situation?

[iammichiel]

Yeah, sure. Perhaps, we can switch to a email to setup that call ? You can contact me at michiel at ouistock dot fr.

[mangomaxoasis]

Hi @iammichiel mail sent, let me know if you don't receive it
Max

[spiritinlife]

Happy to see this has been reported by others. We are also experiencing the same from time to time. It can be sporadic with just one timeout or can also last for multiple requests 10-20 feeling like an outage.

I have been in talks with the support to provide specific api calls that failed and will revert if we get any more information. It seems that mangopay responds with 200 but not under 30 seconds.