From c72166f47ea704d47844af4598fecd1ca9c330a9 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 10 Oct 2024 14:31:10 -0700
Subject: [PATCH 01/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 49 +++++++++++++++----------
1 file changed, 30 insertions(+), 19 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 754bdf61..d4b068ea 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -22,9 +22,11 @@ As part of our commitment to superior service and support, we're continuing to e
The growing ASP network consists of more than 160 locations.
-### Americas
+
-#### Canada
+ Americas
+
+### Canada
- [CompuCom](https://www4.compucom.com/compucom-canada)
- [Compugen](https://www.compugen.com/)
@@ -36,7 +38,7 @@ The growing ASP network consists of more than 160 locations.
- [TD SYNNEX](https://www.synnexcorp.com/ca/)
- [WBM Technologies](https://www.wbm.ca/)
-#### United States
+### United States
- [Applied Data Technologies](https://applieddatatech.com/)
- [Checkpoint Services](https://www.checkpoint.com/)
@@ -56,7 +58,7 @@ The growing ASP network consists of more than 160 locations.
- [MCPC](https://www.mcpc.com/)
- [MicroK12](https://microk12.com/)
- [Mobile ME IT](https://mobilemeit.com/)
-- [Netsync Network Solutions ](https://www.netsync.com/)
+- [Netsync Network Solutions](https://www.netsync.com/)
- [New York Computer Help](https://www.newyorkcomputerhelp.com/microsoft-surface-repair-provider-in-new-york/)
- [ProTech Computer Systems, Inc](https://www.protsys.com/)
- [Sterling](https://sterling.com/)
@@ -64,8 +66,11 @@ The growing ASP network consists of more than 160 locations.
- [Trafera](https://www.trafera.com/)
- [UDT](https://udtonline.com/)
- [Zones](https://www.zones.com/site/home/index.html)
+
+
-### Europe
+
+ Europe
### Austria
@@ -73,20 +78,20 @@ The growing ASP network consists of more than 160 locations.
- [CLS](https://www.cls.at/)
- [Mobiletouch Austria GmbH](https://mobiletouch.at/)
-#### Belgium
+### Belgium
- [The Rent Company](https://rentcompany.be/)
-#### Denmark
+### Denmark
-- [Atea A/S ](https://www.atea.dk/)
+- [Atea A/S](https://www.atea.dk/)
-#### France
+### France
- [D4B](https://digital4business.fr/)
- [Econocom](https://www.econocom.com/)
-#### Germany
+### Germany
- [API](https://www.api.de)
- [Bechtle](https://www.bechtle.com/)
@@ -96,16 +101,16 @@ The growing ASP network consists of more than 160 locations.
- [Ratiodata](https://www.ratiodata.de/)
- [Think About It](https://think-about.it/)
-#### Netherlands
+### Netherlands
- [ARP Nederland B.V](https://www.arpsolutions.nl/)
- [The Rent Company](https://rentcompany.nl/)
-#### Spain
+### Spain
- [Valorista](https://valorista.com/servicio-tecnico-oficial-microsoft-surface)
-#### United Kingdom
+### United Kingdom
- [Academia Ltd](https://academia.co.uk/)
- [Carillion](https://www.carillion.com/)
@@ -122,9 +127,13 @@ The growing ASP network consists of more than 160 locations.
- [XMA](https://www.xma.co.uk/)
- [Zones](https://uk.zones.com/)
-### Asia Pacific
+
+
+
+
+ Asia Pacific
-#### Australia
+### Australia
- [ASI solutions](https://www.asi.com.au/)
- [Comp Now](https://www.compnow.com.au/)
@@ -133,22 +142,22 @@ The growing ASP network consists of more than 160 locations.
- [Stott & Hoare](https://www.stotthoare.com.au/)
- [Winthrop](https://www.winaust.com.au/)
-#### China
+### China
- [Digital China](https://www.digitalchina.com/)
- [Double Rise](https://www.doublerise.com/Microsoft.html)
-#### Japan
+### Japan
- [Bic Camera](https://www.biccamera.co.jp/support/surface_repair/)
- [GSS](https://www.gssltd.co.jp/surface/)
-#### New Zealand
+### New Zealand
- [Service Plus Group Limited](https://serviceplus.co.nz/brands/microsoft-surface-authorised-repairs/)
- [The Laptop Company](https://www.laptop.co.nz/)
-#### South Korea
+### South Korea
- [Gownet Co., Ltd](https://surface.gownet.com/)
@@ -156,3 +165,5 @@ The growing ASP network consists of more than 160 locations.
- [BYTE International](https://www.bestyield.com/)
- [Hope Computers](https://asp.hope.tw/)
+
+
From c303833bb4f4cb4ffddac0877cbdf6dfcb225bb9 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 10 Oct 2024 14:35:58 -0700
Subject: [PATCH 02/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 5 +++--
1 file changed, 3 insertions(+), 2 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index d4b068ea..9a14621d 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -6,7 +6,7 @@ ms.localizationpriority: medium
author: coveminer
ms.author: chauncel
ms.topic: overview
-ms.date: 10/04/2024
+ms.date: 10/10/2024
ms.reviewer:
manager: frankbu
appliesto:
@@ -20,7 +20,8 @@ As part of our commitment to superior service and support, we're continuing to e
## Global ASP network
-The growing ASP network consists of more than 160 locations.
+The growing ASP network consists of more than 160 locations. Select your region to explore available ASPs:
+
From 0b2099e8619b8652a166c101a93f453eb3231686 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 17 Oct 2024 17:47:08 -0700
Subject: [PATCH 03/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 12 +++++++++---
1 file changed, 9 insertions(+), 3 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 9a14621d..d8a6dd46 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -6,7 +6,7 @@ ms.localizationpriority: medium
author: coveminer
ms.author: chauncel
ms.topic: overview
-ms.date: 10/10/2024
+ms.date: 10/18/2024
ms.reviewer:
manager: frankbu
appliesto:
@@ -16,13 +16,19 @@ appliesto:
# Surface repair by Microsoft authorized service providers
-As part of our commitment to superior service and support, we're continuing to expand our network of authorized service providers (ASPs). ASPs work closely with Microsoft to help resolve issues that might occur with your Microsoft devices. ASPs perform repairs on behalf of Microsoft, have direct access to Microsoft support, and use genuine Microsoft parts.
+We're committed to delivering exceptional service and support by continuously expanding our network of authorized service providers (ASPs). These trusted partners work directly with Microsoft to resolve issues with your Microsoft devices. All ASPs perform repairs on Microsoft’s behalf, have direct access to Microsoft support, and use genuine Microsoft parts to ensure quality and reliability.
+
+## How it works
+
+Depending on your needs, ASP technicians provide one of the following services:
+
+- **Onsite repair:** A skilled technician will come to your location to evaluate and repair the device, minimizing downtime.
+- **Depot repair:** The ASP collects the device and transports it to their repair center, where it is thoroughly inspected and repaired by an expert technician. Once the repair is complete, the device is returned to your location.
## Global ASP network
The growing ASP network consists of more than 160 locations. Select your region to explore available ASPs:
-
Americas
From afb1ddb4763ec2820522ed5453501bc6196c9844 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 17 Oct 2024 18:00:36 -0700
Subject: [PATCH 04/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 27 +++++++++++++++++++------
1 file changed, 21 insertions(+), 6 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index d8a6dd46..d287eb6f 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -29,10 +29,17 @@ Depending on your needs, ASP technicians provide one of the following services:
The growing ASP network consists of more than 160 locations. Select your region to explore available ASPs:
-
+- [Americas](#americas)
+- [Europe](#europe)
+- [Asia Pacific](#asia-pacific)
+---
+
+
Americas
+The Americas provide extensive repair services with ASPs available in Canada and the United States, supporting both consumers and businesses. These providers offer onsite and depot repair options.
+
### Canada
- [CompuCom](https://www4.compucom.com/compucom-canada)
@@ -73,12 +80,16 @@ The growing ASP network consists of more than 160 locations. Select your region
- [Trafera](https://www.trafera.com/)
- [UDT](https://udtonline.com/)
- [Zones](https://www.zones.com/site/home/index.html)
-
+
-
+---
+
+
Europe
+Europe offers a range of ASPs that cater to local and cross-border customers, providing both technical expertise and genuine parts to ensure quality repairs.
+
### Austria
- [Bechtle GmbH IT Systemhaus](https://www.bechtle.com/at-en/about-bechtle/company/bechtle-systemhouse-austria)
@@ -136,10 +147,13 @@ The growing ASP network consists of more than 160 locations. Select your region
-
+---
+
Asia Pacific
+ASPs in the Asia Pacific region offer a mix of onsite and depot services, meeting the needs of both personal and business users across several countries.
+
### Australia
- [ASI solutions](https://www.asi.com.au/)
@@ -168,9 +182,10 @@ The growing ASP network consists of more than 160 locations. Select your region
- [Gownet Co., Ltd](https://surface.gownet.com/)
-#### Taiwan
+### Taiwan
- [BYTE International](https://www.bestyield.com/)
- [Hope Computers](https://asp.hope.tw/)
-
+
+
From 452acc3d5adb998f4efc64cdd8913716cac6cbc6 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Fri, 18 Oct 2024 10:35:07 -0700
Subject: [PATCH 05/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 181 +++++++++---------------
1 file changed, 70 insertions(+), 111 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index d287eb6f..a43bd150 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -42,44 +42,48 @@ The Americas provide extensive repair services with ASPs available in Canada and
### Canada
-- [CompuCom](https://www4.compucom.com/compucom-canada)
-- [Compugen](https://www.compugen.com/)
-- [Converge Technology Solutions](https://convergetp.com/)
-- [Coreio](https://www.coreio.com/)
-- [Insight](https://ca.insight.com/en_CA/home.html)
-- [IT Mission](https://itmission.com/)
-- [Microserve](https://www.microserve.ca/)
-- [TD SYNNEX](https://www.synnexcorp.com/ca/)
-- [WBM Technologies](https://www.wbm.ca/)
+| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
+|-------------------------------------|------------------|-------------------|
+| CompuCom | ✔ | |
+| Compugen | ✔ | |
+| Converge Technology Solutions | ✔ | |
+| Coreio | ✔ | |
+| Insight | ✔ | |
+| IT Mission | ✔ | |
+| Microserve | ✔ | |
+| TD SYNNEX | ✔ | |
+| WBM Technologies | ✔ | |
### United States
-- [Applied Data Technologies](https://applieddatatech.com/)
-- [Checkpoint Services](https://www.checkpoint.com/)
-- [CompuCom](https://www.compucom.com/)
-- [Compugen](https://www.compugen.us/)
-- [Connection](https://www.connection.com/)
-- [Converge Technology Solutions](https://convergetp.com/digital-workplace/)
-- [Coreio](https://www.coreio.com/)
-- [DHE](https://www.dhecs.com/)
-- [DI Technology Group Inc](https://store.dataimpressions.com/)
-- [DXC Technology](https://dxc.com/us)
-- [FedEx](https://www.fedex.com/global/choose-location.html)
-- [GlobalAsset](https://globalassetonline.com/)
-- [Insight](https://www.insight.com/)
-- [Integration Technologies Group (U.S. Federal Government IT Services)](https://www.itgonline.com/)
-- [IT savvy](https://www.itsavvy.com/)
-- [MCPC](https://www.mcpc.com/)
-- [MicroK12](https://microk12.com/)
-- [Mobile ME IT](https://mobilemeit.com/)
-- [Netsync Network Solutions](https://www.netsync.com/)
-- [New York Computer Help](https://www.newyorkcomputerhelp.com/microsoft-surface-repair-provider-in-new-york/)
-- [ProTech Computer Systems, Inc](https://www.protsys.com/)
-- [Sterling](https://sterling.com/)
-- [TD SYNNEX](https://www.synnexcorp.com/us/)
-- [Trafera](https://www.trafera.com/)
-- [UDT](https://udtonline.com/)
-- [Zones](https://www.zones.com/site/home/index.html)
+| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
+|-------------------------------------|------------------|-------------------|
+| Applied Data Technologies | ✔ | |
+| Checkpoint Services | | ✔ |
+| CompuCom | ✔ | |
+| Compugen | ✔ | |
+| Connection | ✔ | |
+| Converge Technology Solutions | ✔ | |
+| Coreio | ✔ | |
+| DHE | ✔ | |
+| DI Technology Group Inc | ✔ | |
+| DXC Technology | ✔ | |
+| FedEx | ✔ | |
+| GlobalAsset | ✔ | |
+| Insight | ✔ | |
+| Integration Technologies Group | ✔ | |
+| IT savvy | ✔ | |
+| MCPC | ✔ | |
+| MicroK12 | ✔ | |
+| Mobile ME IT | ✔ | |
+| Netsync Network Solutions | ✔ | |
+| New York Computer Help | ✔ | |
+| ProTech Computer Systems, Inc | ✔ | |
+| Sterling | ✔ | |
+| TD SYNNEX | ✔ | |
+| Trafera | ✔ | |
+| UDT | ✔ | |
+| Zones | ✔ | |
@@ -92,58 +96,28 @@ Europe offers a range of ASPs that cater to local and cross-border customers, pr
### Austria
-- [Bechtle GmbH IT Systemhaus](https://www.bechtle.com/at-en/about-bechtle/company/bechtle-systemhouse-austria)
-- [CLS](https://www.cls.at/)
-- [Mobiletouch Austria GmbH](https://mobiletouch.at/)
-
-### Belgium
-
-- [The Rent Company](https://rentcompany.be/)
-
-### Denmark
-
-- [Atea A/S](https://www.atea.dk/)
-
-### France
-
-- [D4B](https://digital4business.fr/)
-- [Econocom](https://www.econocom.com/)
-
-### Germany
-
-- [API](https://www.api.de)
-- [Bechtle](https://www.bechtle.com/)
-- [Computacenter](https://www.computacenter.com/)
-- [Hemmersbach](https://www.hemmersbach.com/)
-- [MetaComp](https://www.metacomp.de/)
-- [Ratiodata](https://www.ratiodata.de/)
-- [Think About It](https://think-about.it/)
-
-### Netherlands
-
-- [ARP Nederland B.V](https://www.arpsolutions.nl/)
-- [The Rent Company](https://rentcompany.nl/)
-
-### Spain
-
-- [Valorista](https://valorista.com/servicio-tecnico-oficial-microsoft-surface)
+| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
+|--------------------------------------|------------------|-------------------|
+| Bechtle GmbH IT Systemhaus | ✔ | |
+| CLS | ✔ | |
+| Mobiletouch Austria GmbH | ✔ | |
### United Kingdom
-- [Academia Ltd](https://academia.co.uk/)
-- [Carillion](https://www.carillion.com/)
-- [Centerprise](https://www.centerprise.co.uk/)
-- [CDW](https://www.uk.cdw.com/)
-- [Class Technology Solutions](https://www.easy4u.school/)
-- [Computacenter](https://www.computacenter.com/)
-- [Currys](https://www.currys.co.uk/store-finder)
-- [HybrIT](https://www.hybrit.co.uk/)
-- [DXC Technology (UK)](https://dxc.com/uk/)
-- [Specialist Computer Centre](https://www.scc.com/)
-- [TMT First Limited](https://www.tmtfirst.co.uk/microsoft-surface-repairs/)
-- [Westcoast](https://www.westcoast.co.uk/)
-- [XMA](https://www.xma.co.uk/)
-- [Zones](https://uk.zones.com/)
+| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
+|--------------------------------------|------------------|-------------------|
+| Academia Ltd | ✔ | |
+| Carillion | ✔ | |
+| Centerprise | ✔ | |
+| CDW | ✔ | |
+| Class Technology Solutions | ✔ | |
+| Currys | ✔ | |
+| HybrIT | ✔ | |
+| DXC Technology (UK) | ✔ | |
+| TMT First Limited | ✔ | |
+| Westcoast | ✔ | |
+| XMA | ✔ | |
+| Zones | ✔ | |
@@ -156,36 +130,21 @@ ASPs in the Asia Pacific region offer a mix of onsite and depot services, meetin
### Australia
-- [ASI solutions](https://www.asi.com.au/)
-- [Comp Now](https://www.compnow.com.au/)
-- [JB Hi-Fi](https://www.jbhifi.business/)
-- [KEH Partnership](https://technology.theschoollocker.com.au/)
-- [Stott & Hoare](https://www.stotthoare.com.au/)
-- [Winthrop](https://www.winaust.com.au/)
-
-### China
-
-- [Digital China](https://www.digitalchina.com/)
-- [Double Rise](https://www.doublerise.com/Microsoft.html)
+| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
+|--------------------------------------|------------------|-------------------|
+| ASI Solutions | ✔ | |
+| Comp Now | ✔ | |
+| JB Hi-Fi | ✔ | |
+| KEH Partnership | ✔ | |
+| Stott & Hoare | ✔ | |
+| Winthrop | ✔ | |
### Japan
-- [Bic Camera](https://www.biccamera.co.jp/support/surface_repair/)
-- [GSS](https://www.gssltd.co.jp/surface/)
-
-### New Zealand
-
-- [Service Plus Group Limited](https://serviceplus.co.nz/brands/microsoft-surface-authorised-repairs/)
-- [The Laptop Company](https://www.laptop.co.nz/)
-
-### South Korea
-
-- [Gownet Co., Ltd](https://surface.gownet.com/)
-
-### Taiwan
-
-- [BYTE International](https://www.bestyield.com/)
-- [Hope Computers](https://asp.hope.tw/)
+| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
+|--------------------------------------|------------------|-------------------|
+| Bic Camera | ✔ | |
+| GSS | ✔ | |
From f21c663b1adb33db4654e8f5d0d4fe0c71b613d3 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Fri, 18 Oct 2024 16:18:35 -0700
Subject: [PATCH 06/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 141 ++++++++++++------------
1 file changed, 70 insertions(+), 71 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index a43bd150..c2812dbf 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -42,48 +42,48 @@ The Americas provide extensive repair services with ASPs available in Canada and
### Canada
-| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
-|-------------------------------------|------------------|-------------------|
-| CompuCom | ✔ | |
-| Compugen | ✔ | |
-| Converge Technology Solutions | ✔ | |
-| Coreio | ✔ | |
-| Insight | ✔ | |
-| IT Mission | ✔ | |
-| Microserve | ✔ | |
-| TD SYNNEX | ✔ | |
-| WBM Technologies | ✔ | |
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|-------------------------------------|-------------------|------------------|
+| CompuCom | | ✔ |
+| Compugen | | ✔ |
+| Converge Technology Solutions | ✘ | ✔ |
+| Coreio | | ✔ |
+| Insight | | ✔ |
+| IT Mission | | ✔ |
+| Microserve | | ✔ |
+| TD SYNNEX | | ✔ |
+| WBM Technologies | | ✔ |
### United States
-| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
-|-------------------------------------|------------------|-------------------|
-| Applied Data Technologies | ✔ | |
-| Checkpoint Services | | ✔ |
-| CompuCom | ✔ | |
-| Compugen | ✔ | |
-| Connection | ✔ | |
-| Converge Technology Solutions | ✔ | |
-| Coreio | ✔ | |
-| DHE | ✔ | |
-| DI Technology Group Inc | ✔ | |
-| DXC Technology | ✔ | |
-| FedEx | ✔ | |
-| GlobalAsset | ✔ | |
-| Insight | ✔ | |
-| Integration Technologies Group | ✔ | |
-| IT savvy | ✔ | |
-| MCPC | ✔ | |
-| MicroK12 | ✔ | |
-| Mobile ME IT | ✔ | |
-| Netsync Network Solutions | ✔ | |
-| New York Computer Help | ✔ | |
-| ProTech Computer Systems, Inc | ✔ | |
-| Sterling | ✔ | |
-| TD SYNNEX | ✔ | |
-| Trafera | ✔ | |
-| UDT | ✔ | |
-| Zones | ✔ | |
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|-------------------------------------|-------------------|------------------|
+| Applied Data Technologies | | ✔ |
+| Checkpoint Services | ✔ | |
+| CompuCom | | ✔ |
+| Compugen | | ✔ |
+| Connection | | ✔ |
+| Converge Technology Solutions | | ✔ |
+| Coreio | | ✔ |
+| DHE | | ✔ |
+| DI Technology Group Inc | | ✔ |
+| DXC Technology | | ✔ |
+| FedEx | | ✔ |
+| GlobalAsset | | ✔ |
+| Insight | | ✔ |
+| Integration Technologies Group | | ✔ |
+| IT savvy | | ✔ |
+| MCPC | | ✔ |
+| MicroK12 | | ✔ |
+| Mobile ME IT | | ✔ |
+| Netsync Network Solutions | | ✔ |
+| New York Computer Help | | ✔ |
+| ProTech Computer Systems, Inc | | ✔ |
+| Sterling | | ✔ |
+| TD SYNNEX | | ✔ |
+| Trafera | | ✔ |
+| UDT | | ✔ |
+| Zones | | ✔ |
@@ -96,28 +96,28 @@ Europe offers a range of ASPs that cater to local and cross-border customers, pr
### Austria
-| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
-|--------------------------------------|------------------|-------------------|
-| Bechtle GmbH IT Systemhaus | ✔ | |
-| CLS | ✔ | |
-| Mobiletouch Austria GmbH | ✔ | |
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| Bechtle GmbH IT Systemhaus | | ✔ |
+| CLS | | ✔ |
+| Mobiletouch Austria GmbH | | ✔ |
### United Kingdom
-| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
-|--------------------------------------|------------------|-------------------|
-| Academia Ltd | ✔ | |
-| Carillion | ✔ | |
-| Centerprise | ✔ | |
-| CDW | ✔ | |
-| Class Technology Solutions | ✔ | |
-| Currys | ✔ | |
-| HybrIT | ✔ | |
-| DXC Technology (UK) | ✔ | |
-| TMT First Limited | ✔ | |
-| Westcoast | ✔ | |
-| XMA | ✔ | |
-| Zones | ✔ | |
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| Academia Ltd | | ✔ |
+| Carillion | | ✔ |
+| Centerprise | | ✔ |
+| CDW | | ✔ |
+| Class Technology Solutions | | ✔ |
+| Currys | | ✔ |
+| HybrIT | | ✔ |
+| DXC Technology (UK) | | ✔ |
+| TMT First Limited | | ✔ |
+| Westcoast | | ✔ |
+| XMA | | ✔ |
+| Zones | | ✔ |
@@ -130,21 +130,20 @@ ASPs in the Asia Pacific region offer a mix of onsite and depot services, meetin
### Australia
-| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
-|--------------------------------------|------------------|-------------------|
-| ASI Solutions | ✔ | |
-| Comp Now | ✔ | |
-| JB Hi-Fi | ✔ | |
-| KEH Partnership | ✔ | |
-| Stott & Hoare | ✔ | |
-| Winthrop | ✔ | |
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| ASI Solutions | | ✔ |
+| Comp Now | | ✔ |
+| JB Hi-Fi | | ✔ |
+| KEH Partnership | | ✔ |
+| Stott & Hoare | | ✔ |
+| Winthrop | | ✔ |
### Japan
-| **Authorized Service Provider** | **Depot repair** | **Onsite repair** |
-|--------------------------------------|------------------|-------------------|
-| Bic Camera | ✔ | |
-| GSS | ✔ | |
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| Bic Camera | | ✔ |
+| GSS | | ✔ |
-
From 3fb92797b919cd0fb95210a71427646a6d8902f7 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Fri, 18 Oct 2024 16:34:27 -0700
Subject: [PATCH 07/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 98 +++++++++++++++++++++----
1 file changed, 84 insertions(+), 14 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index c2812dbf..38aed227 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -44,15 +44,15 @@ The Americas provide extensive repair services with ASPs available in Canada and
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|-------------------------------------|-------------------|------------------|
-| CompuCom | | ✔ |
-| Compugen | | ✔ |
+| CompuCom | ✔ | ✔ |
+| Compugen | ✔ | ✔ |
| Converge Technology Solutions | ✘ | ✔ |
-| Coreio | | ✔ |
-| Insight | | ✔ |
-| IT Mission | | ✔ |
+| Coreio | ✔ | ✔ |
+| Insight | ✔ | ✔ |
+| IT Mission | ✘ | ✔ |
| Microserve | | ✔ |
-| TD SYNNEX | | ✔ |
-| WBM Technologies | | ✔ |
+| TD SYNNEX CA | ✔ | ✔ |
+| WBM Technologies | ✘ | ✔ |
### United States
@@ -62,8 +62,8 @@ The Americas provide extensive repair services with ASPs available in Canada and
| Checkpoint Services | ✔ | |
| CompuCom | | ✔ |
| Compugen | | ✔ |
-| Connection | | ✔ |
-| Converge Technology Solutions | | ✔ |
+| Connection | ✘ | ✔ |
+| Converge Technology Solutions | ✘ | ✔ |
| Coreio | | ✔ |
| DHE | | ✔ |
| DI Technology Group Inc | | ✔ |
@@ -74,13 +74,13 @@ The Americas provide extensive repair services with ASPs available in Canada and
| Integration Technologies Group | | ✔ |
| IT savvy | | ✔ |
| MCPC | | ✔ |
-| MicroK12 | | ✔ |
+| MicroK12 | ✘ | ✔ |
| Mobile ME IT | | ✔ |
| Netsync Network Solutions | | ✔ |
| New York Computer Help | | ✔ |
-| ProTech Computer Systems, Inc | | ✔ |
+| ProTech Computer Systems, Inc | ✘ | ✔ |
| Sterling | | ✔ |
-| TD SYNNEX | | ✔ |
+| TD SYNNEX US | ✘ | ✔ |
| Trafera | | ✔ |
| UDT | | ✔ |
| Zones | | ✔ |
@@ -88,7 +88,6 @@ The Americas provide extensive repair services with ASPs available in Canada and
---
-
Europe
@@ -100,7 +99,51 @@ Europe offers a range of ASPs that cater to local and cross-border customers, pr
|--------------------------------------|-------------------|------------------|
| Bechtle GmbH IT Systemhaus | | ✔ |
| CLS | | ✔ |
-| Mobiletouch Austria GmbH | | ✔ |
+| Mobiletouch Austria GmbH | ✘ | ✔ |
+
+### Belgium
+
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| The Rent Company | | ✔ |
+
+### Denmark
+
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| Atea A/S | | ✔ |
+
+### France
+
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| D4B | | ✔ |
+| Econocom | | ✔ |
+
+### Germany
+
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| API | | ✔ |
+| Bechtle | | ✔ |
+| Computacenter | | ✔ |
+| Hemmersbach | | ✔ |
+| MetaComp | | ✔ |
+| Ratiodata | | ✔ |
+| Think About It | | ✔ |
+
+### Netherlands
+
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| ARP Nederland B.V | | ✔ |
+| The Rent Company | | ✔ |
+
+### Spain
+
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| Valorista | | ✔ |
### United Kingdom
@@ -139,6 +182,13 @@ ASPs in the Asia Pacific region offer a mix of onsite and depot services, meetin
| Stott & Hoare | | ✔ |
| Winthrop | | ✔ |
+### China
+
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| Digital China | | ✔ |
+| Double Rise | | ✔ |
+
### Japan
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
@@ -146,4 +196,24 @@ ASPs in the Asia Pacific region offer a mix of onsite and depot services, meetin
| Bic Camera | | ✔ |
| GSS | | ✔ |
+### New Zealand
+
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| Service Plus Group Limited | | ✔ |
+| The Laptop Company | | ✔ |
+
+### South Korea
+
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| Gownet Co., Ltd | | ✔ |
+
+### Taiwan
+
+| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
+|--------------------------------------|-------------------|------------------|
+| BYTE International | | ✔ |
+| Hope Computers | | ✔ |
+
From 92df8c5e75e6ac10eb10c77e4a3d230382c702e0 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Fri, 18 Oct 2024 16:57:13 -0700
Subject: [PATCH 08/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 155 ++++++++++++------------
1 file changed, 80 insertions(+), 75 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 38aed227..b2f4118e 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -35,6 +35,8 @@ The growing ASP network consists of more than 160 locations. Select your region
---
+
+
Americas
@@ -45,49 +47,50 @@ The Americas provide extensive repair services with ASPs available in Canada and
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|-------------------------------------|-------------------|------------------|
| CompuCom | ✔ | ✔ |
-| Compugen | ✔ | ✔ |
+| Compugen | ✔ | ✔ |
| Converge Technology Solutions | ✘ | ✔ |
-| Coreio | ✔ | ✔ |
+| Coreio | ✔ | ✔ |
| Insight | ✔ | ✔ |
-| IT Mission | ✘ | ✔ |
-| Microserve | | ✔ |
-| TD SYNNEX CA | ✔ | ✔ |
-| WBM Technologies | ✘ | ✔ |
+| IT Mission | ✘ | ✔ |
+| Microserve | ✔ | ✔ |
+| TD SYNNEX CA | ✔ | ✔ |
+| WBM Technologies | ✘ | ✔ |
### United States
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|-------------------------------------|-------------------|------------------|
-| Applied Data Technologies | | ✔ |
-| Checkpoint Services | ✔ | |
-| CompuCom | | ✔ |
-| Compugen | | ✔ |
-| Connection | ✘ | ✔ |
-| Converge Technology Solutions | ✘ | ✔ |
-| Coreio | | ✔ |
-| DHE | | ✔ |
-| DI Technology Group Inc | | ✔ |
-| DXC Technology | | ✔ |
-| FedEx | | ✔ |
-| GlobalAsset | | ✔ |
-| Insight | | ✔ |
-| Integration Technologies Group | | ✔ |
-| IT savvy | | ✔ |
-| MCPC | | ✔ |
-| MicroK12 | ✘ | ✔ |
-| Mobile ME IT | | ✔ |
-| Netsync Network Solutions | | ✔ |
-| New York Computer Help | | ✔ |
-| ProTech Computer Systems, Inc | ✘ | ✔ |
-| Sterling | | ✔ |
-| TD SYNNEX US | ✘ | ✔ |
-| Trafera | | ✔ |
-| UDT | | ✔ |
-| Zones | | ✔ |
+| Applied Data Technologies | ✔ | ✔ |
+| Checkpoint Services | n/a | |
+| CompuCom | ✔ | ✔ |
+| Compugen | ✔ | ✔ |
+| Connection | ✘ | ✔ |
+| Converge Technology Solutions | ✘ | ✔ |
+| Coreio | ✔ | ✔ |
+| DHE | ✔ | ✔ |
+| DI Technology Group Inc | ✔ | ✔ |
+| DXC Technology | ✔ | ✔ |
+| FedEx | ✔ | ✔ |
+| GlobalAsset | ✔ | ✔ |
+| Insight | ✔ | ✔ |
+| Integration Technologies Group | ✔ | ✔ |
+| IT savvy | ✔ | ✔ |
+| MCPC | ✔ | ✔ |
+| MicroK12 | ✘ | ✔ |
+| Mobile ME IT | ✔ | ✔ |
+| Netsync Network Solutions | ✔ | ✔ |
+| New York Computer Help | ✔ | ✔ |
+| ProTech Computer Systems, Inc | ✘ | ✔ |
+| Sterling | ✔ | ✔ |
+| TD SYNNEX US | ✘ | ✔ |
+| Trafera | ✔ | ✔ |
+| UDT | ✔ | ✔ |
+| Zones | ✔ | ✔ |
---
+
Europe
@@ -97,70 +100,70 @@ Europe offers a range of ASPs that cater to local and cross-border customers, pr
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| Bechtle GmbH IT Systemhaus | | ✔ |
-| CLS | | ✔ |
+| Bechtle GmbH IT Systemhaus | ✔ | ✔ |
+| CLS | ✔ | ✔ |
| Mobiletouch Austria GmbH | ✘ | ✔ |
### Belgium
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| The Rent Company | | ✔ |
+| The Rent Company | ✘ | ✔ |
### Denmark
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| Atea A/S | | ✔ |
+| Atea A/S | ✔ | ✔ |
### France
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| D4B | | ✔ |
-| Econocom | | ✔ |
+| D4B | n/a | n/a |
+| Econocom | ✔ | ✔ |
### Germany
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| API | | ✔ |
-| Bechtle | | ✔ |
-| Computacenter | | ✔ |
-| Hemmersbach | | ✔ |
-| MetaComp | | ✔ |
-| Ratiodata | | ✔ |
-| Think About It | | ✔ |
+| API | ✔ | ✔ |
+| Bechtle | ✔ | ✔ |
+| Computacenter | ✘ | ✔ |
+| Hemmersbach | n/a | ✔ |
+| MetaComp | ✔ | ✔ |
+| Ratiodata | ✔ | ✔ |
+| Think About It | ✘ | ✔ |
### Netherlands
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| ARP Nederland B.V | | ✔ |
-| The Rent Company | | ✔ |
+| ARP Nederland B.V | ✘ | ✔ |
+| The Rent Company | ✘ | ✔ |
### Spain
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| Valorista | | ✔ |
+| Valorista | ✔ | ✔ |
### United Kingdom
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| Academia Ltd | | ✔ |
-| Carillion | | ✔ |
-| Centerprise | | ✔ |
-| CDW | | ✔ |
-| Class Technology Solutions | | ✔ |
-| Currys | | ✔ |
-| HybrIT | | ✔ |
-| DXC Technology (UK) | | ✔ |
-| TMT First Limited | | ✔ |
-| Westcoast | | ✔ |
-| XMA | | ✔ |
-| Zones | | ✔ |
+| Academia Ltd | ✘ | ✔ |
+| Carillion | ✔ | ✔ |
+| Centerprise | ✘ | ✔ |
+| CDW | n/a | n/a |
+| Class Technology Solutions | ✘ | ✔ |
+| Currys | n/a | n/a |
+| HybrIT | ✔ | ✔ |
+| DXC Technology (UK) | ✔ | ✔ |
+| TMT First Limited | n/a | ✔ |
+| Westcoast | n/a | ✔ |
+| XMA | ✔ | ✔ |
+| Zones | ✘ | ✔ |
@@ -175,45 +178,47 @@ ASPs in the Asia Pacific region offer a mix of onsite and depot services, meetin
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| ASI Solutions | | ✔ |
-| Comp Now | | ✔ |
-| JB Hi-Fi | | ✔ |
-| KEH Partnership | | ✔ |
-| Stott & Hoare | | ✔ |
-| Winthrop | | ✔ |
+| ASI Solutions | ✔ | ✔ |
+| Comp Now | ✔ | ✔ |
+| JB Hi-Fi | ✔ | ✔ |
+| KEH Partnership | ✘ | ✔ |
+| Stott & Hoare | ✔ | ✔ |
+| Winthrop | ✔ | ✔ |
### China
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| Digital China | | ✔ |
-| Double Rise | | ✔ |
+| Digital China | n/a | n/a |
+| Double Rise | n/a | ✔ |
### Japan
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| Bic Camera | | ✔ |
-| GSS | | ✔ |
+| Bic Camera | n/a | n/a |
+| GSS | ✔ | ✔ |
### New Zealand
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| Service Plus Group Limited | | ✔ |
-| The Laptop Company | | ✔ |
+| Service Plus Group Limited | ✔ | ✔ |
+| The Laptop Company | ✔ | ✔ |
### South Korea
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| Gownet Co., Ltd | | ✔ |
+| Gownet Co., Ltd | ✘ | ✔ |
### Taiwan
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| BYTE International | | ✔ |
-| Hope Computers | | ✔ |
+| BYTE International | ✔ | ✔ |
+| Hope Computers | ✔ | ✔ |
+
+
From 462b7d3b4a9cc266422e040ae93e2a1039cc3aff Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Mon, 21 Oct 2024 10:09:20 -0700
Subject: [PATCH 09/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 4 ++++
1 file changed, 4 insertions(+)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index b2f4118e..ede51a22 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -25,6 +25,10 @@ Depending on your needs, ASP technicians provide one of the following services:
- **Onsite repair:** A skilled technician will come to your location to evaluate and repair the device, minimizing downtime.
- **Depot repair:** The ASP collects the device and transports it to their repair center, where it is thoroughly inspected and repaired by an expert technician. Once the repair is complete, the device is returned to your location.
+### Reseller vs. Non-Reseller ASPs
+
+Non-Reseller ASPs partner with Resellers as non-competing entities, focusing solely on providing repair services. This distinction ensures that Resellers can collaborate comfortably with Non-Reseller ASPs without concerns about competition. Resellers have the flexibility to either white label the Non-Reseller ASP repair services or have ASPs work directly with customers, depending on the business arrangement. This partnership model supports seamless repair services while preserving the Reseller's relationship with the customer.
+
## Global ASP network
The growing ASP network consists of more than 160 locations. Select your region to explore available ASPs:
From 31e9ffbc5a42385d69aa9f01916d8370838d7ccc Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Mon, 21 Oct 2024 10:11:30 -0700
Subject: [PATCH 10/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 6 +++---
1 file changed, 3 insertions(+), 3 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index ede51a22..173938ab 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -1,5 +1,5 @@
---
-title: Surface repair by Microsoft authorized service providers
+title: Surface repair by Microsoft Authorized Service Providers
description: Discover how Microsoft ASPs offer Surface repairs using genuine parts & direct support, collaborating closely with Microsoft for quality service.
ms.service: surface
ms.localizationpriority: medium
@@ -14,9 +14,9 @@ appliesto:
- Windows 11
---
-# Surface repair by Microsoft authorized service providers
+# Surface repair by Microsoft Authorized Service Providers
-We're committed to delivering exceptional service and support by continuously expanding our network of authorized service providers (ASPs). These trusted partners work directly with Microsoft to resolve issues with your Microsoft devices. All ASPs perform repairs on Microsoft’s behalf, have direct access to Microsoft support, and use genuine Microsoft parts to ensure quality and reliability.
+We're committed to delivering exceptional service and support by continuously expanding our network of Authorized Service Providers (ASPs). These trusted partners work directly with Microsoft to resolve issues with your Microsoft devices. All ASPs perform repairs on Microsoft’s behalf, have direct access to Microsoft support, and use genuine Microsoft parts to ensure quality and reliability.
## How it works
From f9eac25ece08024d33df6b9b7d5d94a37a8897e1 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Mon, 21 Oct 2024 10:20:05 -0700
Subject: [PATCH 11/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 14 +++++++-------
1 file changed, 7 insertions(+), 7 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 173938ab..a2d08fa4 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -27,7 +27,7 @@ Depending on your needs, ASP technicians provide one of the following services:
### Reseller vs. Non-Reseller ASPs
-Non-Reseller ASPs partner with Resellers as non-competing entities, focusing solely on providing repair services. This distinction ensures that Resellers can collaborate comfortably with Non-Reseller ASPs without concerns about competition. Resellers have the flexibility to either white label the Non-Reseller ASP repair services or have ASPs work directly with customers, depending on the business arrangement. This partnership model supports seamless repair services while preserving the Reseller's relationship with the customer.
+Non-Reseller ASPs (designated by an asterisk * on this page) partner with Resellers as non-competing entities, focusing solely on providing repair services. This distinction ensures that Resellers can collaborate comfortably with Non-Reseller ASPs without concerns about competition. Resellers have the flexibility to either white label the Non-Reseller ASP repair services or have ASPs work directly with customers, depending on the business arrangement. This partnership model supports seamless repair services while preserving the Reseller's relationship with the customer.
## Global ASP network
@@ -65,7 +65,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|-------------------------------------|-------------------|------------------|
| Applied Data Technologies | ✔ | ✔ |
-| Checkpoint Services | n/a | |
+| Checkpoint Services[*](#reseller-vs-non-reseller-asps) | n/a | |
| CompuCom | ✔ | ✔ |
| Compugen | ✔ | ✔ |
| Connection | ✘ | ✔ |
@@ -77,13 +77,13 @@ The Americas provide extensive repair services with ASPs available in Canada and
| FedEx | ✔ | ✔ |
| GlobalAsset | ✔ | ✔ |
| Insight | ✔ | ✔ |
-| Integration Technologies Group | ✔ | ✔ |
+| Integration Technologies Group[*](#reseller-vs-non-reseller-asps) | ✔ | ✔ |
| IT savvy | ✔ | ✔ |
| MCPC | ✔ | ✔ |
| MicroK12 | ✘ | ✔ |
| Mobile ME IT | ✔ | ✔ |
| Netsync Network Solutions | ✔ | ✔ |
-| New York Computer Help | ✔ | ✔ |
+| New York Computer[*](#reseller-vs-non-reseller-asps) | ✔ | ✔ |
| ProTech Computer Systems, Inc | ✘ | ✔ |
| Sterling | ✔ | ✔ |
| TD SYNNEX US | ✘ | ✔ |
@@ -134,7 +134,7 @@ Europe offers a range of ASPs that cater to local and cross-border customers, pr
| API | ✔ | ✔ |
| Bechtle | ✔ | ✔ |
| Computacenter | ✘ | ✔ |
-| Hemmersbach | n/a | ✔ |
+| Hemmersbach[*](#reseller-vs-non-reseller-asps) | n/a | ✔ |
| MetaComp | ✔ | ✔ |
| Ratiodata | ✔ | ✔ |
| Think About It | ✘ | ✔ |
@@ -201,13 +201,13 @@ ASPs in the Asia Pacific region offer a mix of onsite and depot services, meetin
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
| Bic Camera | n/a | n/a |
-| GSS | ✔ | ✔ |
+| GSS[*](#reseller-vs-non-reseller-asps) | ✔ | ✔ |
### New Zealand
| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
|--------------------------------------|-------------------|------------------|
-| Service Plus Group Limited | ✔ | ✔ |
+| Service Plus Group Limited[*](#reseller-vs-non-reseller-asps) | ✔ | ✔ |
| The Laptop Company | ✔ | ✔ |
### South Korea
From 80d2a52fb1d78f586345ee461183e3bed2dd789b Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 10:53:16 -0800
Subject: [PATCH 12/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 254 +++++++++++-------------
1 file changed, 114 insertions(+), 140 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index a2d08fa4..c24974c8 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -34,195 +34,169 @@ Non-Reseller ASPs (designated by an asterisk * on this page) partner with Resell
The growing ASP network consists of more than 160 locations. Select your region to explore available ASPs:
- [Americas](#americas)
-- [Europe](#europe)
+- [Europe, Middle East, and Africa (EMEA)](#europe-middle-east-and-africa-emea)
- [Asia Pacific](#asia-pacific)
---
-
-
Americas
-The Americas provide extensive repair services with ASPs available in Canada and the United States, supporting both consumers and businesses. These providers offer onsite and depot repair options.
+The Americas provide extensive repair services with ASPs available in Canada and the United States, supporting both consumers and businesses.
### Canada
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|-------------------------------------|-------------------|------------------|
-| CompuCom | ✔ | ✔ |
-| Compugen | ✔ | ✔ |
-| Converge Technology Solutions | ✘ | ✔ |
-| Coreio | ✔ | ✔ |
-| Insight | ✔ | ✔ |
-| IT Mission | ✘ | ✔ |
-| Microserve | ✔ | ✔ |
-| TD SYNNEX CA | ✔ | ✔ |
-| WBM Technologies | ✘ | ✔ |
+| **Authorized Service Provider** | **Onsite repair** |
+|-------------------------------------------------|-------------------|
+| [CompuCom](https://www4.compucom.com/compucom-canada) | ✔ |
+| [Compugen](https://www.compugen.com/) | ✔ |
+| [Converge Technology Solutions](https://convergetp.com/) | ✘ |
+| [Coreio](https://www.coreio.com/) | ✔ |
+| [Insight](https://ca.insight.com/en_CA/home.html) | ✔ |
+| [IT Mission](https://itmission.com/) | ✘ |
+| [Microserve](https://www.microserve.ca/) | ✔ |
+| [TD SYNNEX](https://www.synnexcorp.com/ca/) | ✔ |
+| [WBM Technologies](https://www.wbm.ca/) | ✘ |
### United States
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|-------------------------------------|-------------------|------------------|
-| Applied Data Technologies | ✔ | ✔ |
-| Checkpoint Services[*](#reseller-vs-non-reseller-asps) | n/a | |
-| CompuCom | ✔ | ✔ |
-| Compugen | ✔ | ✔ |
-| Connection | ✘ | ✔ |
-| Converge Technology Solutions | ✘ | ✔ |
-| Coreio | ✔ | ✔ |
-| DHE | ✔ | ✔ |
-| DI Technology Group Inc | ✔ | ✔ |
-| DXC Technology | ✔ | ✔ |
-| FedEx | ✔ | ✔ |
-| GlobalAsset | ✔ | ✔ |
-| Insight | ✔ | ✔ |
-| Integration Technologies Group[*](#reseller-vs-non-reseller-asps) | ✔ | ✔ |
-| IT savvy | ✔ | ✔ |
-| MCPC | ✔ | ✔ |
-| MicroK12 | ✘ | ✔ |
-| Mobile ME IT | ✔ | ✔ |
-| Netsync Network Solutions | ✔ | ✔ |
-| New York Computer[*](#reseller-vs-non-reseller-asps) | ✔ | ✔ |
-| ProTech Computer Systems, Inc | ✘ | ✔ |
-| Sterling | ✔ | ✔ |
-| TD SYNNEX US | ✘ | ✔ |
-| Trafera | ✔ | ✔ |
-| UDT | ✔ | ✔ |
-| Zones | ✔ | ✔ |
+| **Authorized Service Provider** | **Onsite repair** |
+|-------------------------------------------------|-------------------|
+| [Applied Data Technologies](https://applieddatatech.com/) | ✔ |
+| [Checkpoint Services](https://www.checkpoint.com/) | n/a |
+| [CompuCom](https://www.compucom.com/) | ✔ |
+| [Compugen](https://www.compugen.us/) | ✔ |
+| [Connection](https://www.connection.com/) | ✘ |
+| [Converge Technology Solutions](https://convergetp.com/digital-workplace/) | ✘ |
+| [Coreio](https://www.coreio.com/) | ✔ |
+| [DHE](https://www.dhecs.com/) | ✔ |
+| [DI Technology Group Inc](https://store.dataimpressions.com/) | ✔ |
+| [Duke Computer Repair](https://www.dukestores.duke.edu/index.php/computer-repair/) | ? |
+| [DXC Technology](https://dxc.com/us) | ✔ |
+| [FedEx](https://www.fedex.com/global/choose-location.html) | ✔ |
+| [GlobalAsset](https://globalassetonline.com/) | ✔ |
+| [Insight](https://www.insight.com/) | ✔ |
+| [Integration Technologies Group](https://www.itgonline.com/) | ✔ |
+| [IT savvy](https://www.itsavvy.com/) | ✔ |
+| [MCPC](https://www.mcpc.com/) | ✔ |
+| [MicroK12](https://microk12.com/) | ✘ |
+| [Mobile ME IT](https://mobilemeit.com/) | ✔ |
+| [Netsync Network Solutions](https://www.netsync.com/services/managed-services/microsoft-asp/) | ✔ |
+| [New York Computer Help](https://www.newyorkcomputerhelp.com/microsoft-surface-repair-provider-in-new-york/) | ✔ |
+| [ProTech Computer Systems, Inc](https://www.protsys.com/) | ✘ |
+| [Sterling](https://sterling.com/) | ✔ |
+| [TD SYNNEX](https://www.synnexcorp.com/us/) | ✘ |
+| [Trafera](https://www.trafera.com/) | ✔ |
+| [UDT](https://udtonline.com/) | ✔ |
+| [Zones](https://www.zones.com/site/home/index.html) | ✔ |
---
-
- Europe
+
+ Europe, Middle East, and Africa (EMEA)
-Europe offers a range of ASPs that cater to local and cross-border customers, providing both technical expertise and genuine parts to ensure quality repairs.
+EMEA offers a variety of ASPs supporting local repair services with genuine Microsoft parts.
### Austria
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| Bechtle GmbH IT Systemhaus | ✔ | ✔ |
-| CLS | ✔ | ✔ |
-| Mobiletouch Austria GmbH | ✘ | ✔ |
+| **Authorized Service Provider** | **Onsite repair** |
+|-----------------------------------------------------|-------------------|
+| [ACP IT Solutions GMbh](https://www.acp-gruppe.com/de-at/news-und-events/acp-ist-authorized-surface-provider) | ✔ |
+| [Bechtle GmbH IT Systemhaus](https://www.bechtle.com/at-en/about-bechtle/company/bechtle-systemhouse-austria) | ✔ |
+| [CLS](https://www.cls.at/) | ✔ |
+| [Mobiletouch Austria GmbH](https://mobiletouch.at/) | ✘ |
### Belgium
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| The Rent Company | ✘ | ✔ |
-
-### Denmark
-
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| Atea A/S | ✔ | ✔ |
+| **Authorized Service Provider** | **Onsite repair** |
+|----------------------------------------|-------------------|
+| [The Rent Company](https://rentcompany.be/) | ? |
### France
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| D4B | n/a | n/a |
-| Econocom | ✔ | ✔ |
+| **Authorized Service Provider** | **Onsite repair** |
+|----------------------------------------|-------------------|
+| [D4B](https://digital4business.fr/) | n/a |
+| [Econocom](https://www.econocom.com/) | ✔ |
### Germany
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| API | ✔ | ✔ |
-| Bechtle | ✔ | ✔ |
-| Computacenter | ✘ | ✔ |
-| Hemmersbach[*](#reseller-vs-non-reseller-asps) | n/a | ✔ |
-| MetaComp | ✔ | ✔ |
-| Ratiodata | ✔ | ✔ |
-| Think About It | ✘ | ✔ |
+| **Authorized Service Provider** | **Onsite repair** |
+|----------------------------------------|-------------------|
+| [API](https://www.api.de) | ✔ |
+| [Bechtle](https://www.bechtle.com/) | ✔ |
+| [Computacenter](https://www.computacenter.com/) | ✘ |
+| [Energy Net Gmbh](https://www.energy-net.de/services/maintenance-repair/microsoft-asp/) | ✔ |
+| [Hemmersbach](https://www.hemmersbach.com/) | n/a |
+| [MetaComp](https://www.metacomp.de/) | ✔ |
+| [Ratiodata](https://www.ratiodata.de/) | ✔ |
+| [Think About It](https://think-about.it/) | ✘ |
### Netherlands
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| ARP Nederland B.V | ✘ | ✔ |
-| The Rent Company | ✘ | ✔ |
+| **Authorized Service Provider** | **Onsite repair** |
+|----------------------------------------|-------------------|
+| [ARP Nederland B.V](https://www.arpsolutions.nl/) | ✘ |
+| [The Rent Company](https://rentcompany.nl/) | ✘ |
### Spain
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| Valorista | ✔ | ✔ |
+| **Authorized Service Provider** | **Onsite repair** |
+|----------------------------------------|-------------------|
+| [Valorista](https://valorista.com/servicio-tecnico-oficial-microsoft-surface) | ✔ |
-### United Kingdom
+### Switzerland
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| Academia Ltd | ✘ | ✔ |
-| Carillion | ✔ | ✔ |
-| Centerprise | ✘ | ✔ |
-| CDW | n/a | n/a |
-| Class Technology Solutions | ✘ | ✔ |
-| Currys | n/a | n/a |
-| HybrIT | ✔ | ✔ |
-| DXC Technology (UK) | ✔ | ✔ |
-| TMT First Limited | n/a | ✔ |
-| Westcoast | n/a | ✔ |
-| XMA | ✔ | ✔ |
-| Zones | ✘ | ✔ |
+| **Authorized Service Provider** | **Onsite repair** |
+|----------------------------------------|-------------------|
+| [Computacenter AG](https://www.computacenter.com/en-ch/partners/microsoft/microsoft-surface) | ✔ |
-
+### United Arab Emirates (UAE)
+
+| **Authorized Service Provider** | **Onsite repair** |
+|----------------------------------------|-------------------|
+| [Redington Gulf FZE-HQ](https://www.ensureservices.com/microsoft-authorised-service-provider/) | ✔ |
+
+### United Kingdom
+
+| **Authorized Service Provider** | **Onsite repair** |
+|----------------------------------------|-------------------|
+| [Academia Ltd](https://academia.co.uk/) | ✘ |
+| [Carillion](https://www.carillion.com/) | ✔ |
+| [Centerprise](https://www.centerprise.co.uk/) | ✘ |
+| [CDW](https://www.uk.cdw.com/) | n/a |
+| [Class Technology Solutions](https://www.easy4u.school/) | ✘ |
+| [Currys](https://www.currys.co.uk/store-finder) | n/a |
+| [HybrIT](https://www.hybrit.co.uk/) | ✔ |
+| [DXC Technology (UK)](https://dxc.com/uk/) | ✔ |
+| [TMT First Limited](https://www.tmtfirst.co.uk/microsoft-surface-repairs/) | n/a |
+| [Westcoast](https://www.westcoast.co.uk/) | n/a |
+| [XMA](https://www.xma.co.uk/) | ✔ |
+| [Zones](https://uk.zones.com/) | ✘ |
---
Asia Pacific
-ASPs in the Asia Pacific region offer a mix of onsite and depot services, meeting the needs of both personal and business users across several countries.
+ASPs in the Asia Pacific region offer a mix of onsite services, meeting the needs of both personal and business users across several countries.
### Australia
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| ASI Solutions | ✔ | ✔ |
-| Comp Now | ✔ | ✔ |
-| JB Hi-Fi | ✔ | ✔ |
-| KEH Partnership | ✘ | ✔ |
-| Stott & Hoare | ✔ | ✔ |
-| Winthrop | ✔ | ✔ |
-
-### China
-
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| Digital China | n/a | n/a |
-| Double Rise | n/a | ✔ |
+| **Authorized Service Provider** | **Onsite repair** |
+|----------------------------------------|-------------------|
+| [ASI solutions](https://www.asi.com.au/) | ✔ |
+| [Comp Now](https://www.compnow.com.au/) | ✔ |
+| [JB Hi-Fi](https://www.jbhifi.business/) | ✔ |
+| [KEH Partnership](https://technology.theschoollocker.com.au/) | ✘ |
+| [Stott & Hoare](https://www.stotthoare.com.au/) | ✔ |
+| [Winthrop](https://www.winaust.com.au/) | ✔ |
### Japan
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| Bic Camera | n/a | n/a |
-| GSS[*](#reseller-vs-non-reseller-asps) | ✔ | ✔ |
-
-### New Zealand
-
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| Service Plus Group Limited[*](#reseller-vs-non-reseller-asps) | ✔ | ✔ |
-| The Laptop Company | ✔ | ✔ |
-
-### South Korea
-
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| Gownet Co., Ltd | ✘ | ✔ |
-
-### Taiwan
-
-| **Authorized Service Provider** | **Onsite repair** | **Depot repair** |
-|--------------------------------------|-------------------|------------------|
-| BYTE International | ✔ | ✔ |
-| Hope Computers | ✔ | ✔ |
-
-
-
-
+| **Authorized Service Provider** | **Onsite repair** |
+|----------------------------------------|-------------------|
+| [Bic Camera](https://www.biccamera.co.jp/support/surface_repair/) | n/a |
+| [GSS](https://www.gssltd.co.jp/surface/) | ✔ |
\ No newline at end of file
From 9512f68c02c94729832a1e1b48ca926d40633cc4 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 12:43:41 -0800
Subject: [PATCH 13/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 171 +++++++++++++++---------
1 file changed, 105 insertions(+), 66 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index c24974c8..11237654 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -6,7 +6,7 @@ ms.localizationpriority: medium
author: coveminer
ms.author: chauncel
ms.topic: overview
-ms.date: 10/18/2024
+ms.date: 12/04/2024
ms.reviewer:
manager: frankbu
appliesto:
@@ -20,10 +20,10 @@ We're committed to delivering exceptional service and support by continuously ex
## How it works
-Depending on your needs, ASP technicians provide one of the following services:
+All authorized service providers (ASPs) offer **depot repair**, while some also provide the option for **onsite repair** based on availability and your location:
-- **Onsite repair:** A skilled technician will come to your location to evaluate and repair the device, minimizing downtime.
-- **Depot repair:** The ASP collects the device and transports it to their repair center, where it is thoroughly inspected and repaired by an expert technician. Once the repair is complete, the device is returned to your location.
+- **Onsite repair (available at select ASPs):** If available, a skilled technician will come to your location to evaluate and repair the device, minimizing downtime.
+- **Depot repair (available at all ASPs):** The ASP collects your device and transports it to their repair center, where it is thoroughly inspected and repaired by an expert technician. Once the repair is complete, the device is returned to you.
### Reseller vs. Non-Reseller ASPs
@@ -46,49 +46,50 @@ The Americas provide extensive repair services with ASPs available in Canada and
### Canada
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|-------------------------------------------------|-------------------|
-| [CompuCom](https://www4.compucom.com/compucom-canada) | ✔ |
+| [CompuCom](https://www4.compucom.com/compucom-canada) | -- |
| [Compugen](https://www.compugen.com/) | ✔ |
-| [Converge Technology Solutions](https://convergetp.com/) | ✘ |
+| [Converge Technology Solutions](https://convergetp.com/) | ✔ |
| [Coreio](https://www.coreio.com/) | ✔ |
-| [Insight](https://ca.insight.com/en_CA/home.html) | ✔ |
-| [IT Mission](https://itmission.com/) | ✘ |
+| [Insight](https://ca.insight.com/en_CA/home.html) | -- |
+| [IT Mission](https://itmission.com/) | -- |
| [Microserve](https://www.microserve.ca/) | ✔ |
-| [TD SYNNEX](https://www.synnexcorp.com/ca/) | ✔ |
-| [WBM Technologies](https://www.wbm.ca/) | ✘ |
+| [TD SYNNEX](https://www.synnexcorp.com/ca/) | -- |
+| [WBM Technologies](https://www.wbm.ca/) | ✔ |
### United States
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|-------------------------------------------------|-------------------|
| [Applied Data Technologies](https://applieddatatech.com/) | ✔ |
-| [Checkpoint Services](https://www.checkpoint.com/) | n/a |
-| [CompuCom](https://www.compucom.com/) | ✔ |
+| [Checkpoint Services](https://www.checkpoint.com/) | ✔ |
+| [CompuCom](https://www.compucom.com/) | -- |
| [Compugen](https://www.compugen.us/) | ✔ |
-| [Connection](https://www.connection.com/) | ✘ |
-| [Converge Technology Solutions](https://convergetp.com/digital-workplace/) | ✘ |
+| [Connection](https://www.connection.com/) | -- |
+| [Converge Technology Solutions](https://convergetp.com/digital-workplace/) | -- |
| [Coreio](https://www.coreio.com/) | ✔ |
| [DHE](https://www.dhecs.com/) | ✔ |
-| [DI Technology Group Inc](https://store.dataimpressions.com/) | ✔ |
+| [DI Technology Group Inc](https://store.dataimpressions.com/) | -- |
| [Duke Computer Repair](https://www.dukestores.duke.edu/index.php/computer-repair/) | ? |
-| [DXC Technology](https://dxc.com/us) | ✔ |
-| [FedEx](https://www.fedex.com/global/choose-location.html) | ✔ |
-| [GlobalAsset](https://globalassetonline.com/) | ✔ |
-| [Insight](https://www.insight.com/) | ✔ |
+| [DXC Technology](https://dxc.com/us) | -- |
+| [FedEx](https://www.fedex.com/global/choose-location.html) | -- |
+| [GlobalAsset](https://globalassetonline.com/) | -- |
+| Hemmersbach US Ltd| ✔ |
+| [Insight](https://www.insight.com/) | -- |
| [Integration Technologies Group](https://www.itgonline.com/) | ✔ |
-| [IT savvy](https://www.itsavvy.com/) | ✔ |
-| [MCPC](https://www.mcpc.com/) | ✔ |
-| [MicroK12](https://microk12.com/) | ✘ |
-| [Mobile ME IT](https://mobilemeit.com/) | ✔ |
+| [IT savvy](https://www.itsavvy.com/) | -- |
+| [MCPC](https://www.mcpc.com/) | -- |
+| [MicroK12](https://microk12.com/) | -- |
+| [Mobile ME IT](https://mobilemeit.com/) | -- |
| [Netsync Network Solutions](https://www.netsync.com/services/managed-services/microsoft-asp/) | ✔ |
| [New York Computer Help](https://www.newyorkcomputerhelp.com/microsoft-surface-repair-provider-in-new-york/) | ✔ |
-| [ProTech Computer Systems, Inc](https://www.protsys.com/) | ✘ |
-| [Sterling](https://sterling.com/) | ✔ |
-| [TD SYNNEX](https://www.synnexcorp.com/us/) | ✘ |
-| [Trafera](https://www.trafera.com/) | ✔ |
-| [UDT](https://udtonline.com/) | ✔ |
-| [Zones](https://www.zones.com/site/home/index.html) | ✔ |
+| [ProTech Computer Systems, Inc](https://www.protsys.com/)| -- |
+| [Sterling](https://sterling.com/) | -- |
+| [TD SYNNEX](https://www.synnexcorp.com/us/) | -- |
+| [Trafera](https://www.trafera.com/) | -- |
+| [UDT](https://udtonline.com/) | -- |
+| [Zones](https://www.zones.com/site/home/index.html) | -- |
@@ -101,80 +102,90 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
### Austria
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|-----------------------------------------------------|-------------------|
-| [ACP IT Solutions GMbh](https://www.acp-gruppe.com/de-at/news-und-events/acp-ist-authorized-surface-provider) | ✔ |
+| [ACP IT Solutions GMbh](https://www.acp-gruppe.com/de-at/news-und-events/acp-ist-authorized-surface-provider) | ?|
| [Bechtle GmbH IT Systemhaus](https://www.bechtle.com/at-en/about-bechtle/company/bechtle-systemhouse-austria) | ✔ |
-| [CLS](https://www.cls.at/) | ✔ |
-| [Mobiletouch Austria GmbH](https://mobiletouch.at/) | ✘ |
+| [CLS](https://www.cls.at/) | -- |
+| [Mobiletouch Austria GmbH](https://mobiletouch.at/) | -- |
### Belgium
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [The Rent Company](https://rentcompany.be/) | ? |
+### Denmark
+
+| Authorized Service Provider | Onsite repair |
+|----------------------------------------|-------------------|
+| - [Atea A/S ](https://www.atea.dk/) | ✔ |
+
+
### France
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
-| [D4B](https://digital4business.fr/) | n/a |
+| [D4B](https://digital4business.fr/) | -- |
| [Econocom](https://www.econocom.com/) | ✔ |
### Germany
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
-| [API](https://www.api.de) | ✔ |
-| [Bechtle](https://www.bechtle.com/) | ✔ |
-| [Computacenter](https://www.computacenter.com/) | ✘ |
-| [Energy Net Gmbh](https://www.energy-net.de/services/maintenance-repair/microsoft-asp/) | ✔ |
-| [Hemmersbach](https://www.hemmersbach.com/) | n/a |
+| [API](https://www.api.de) | -- |
+| [Bechtle](https://www.bechtle.com/) | -- |
+| [Computacenter](https://www.computacenter.com/) | ✔ |
+| [Energy Net Gmbh](https://www.energy-net.de/services/maintenance-repair/microsoft-asp/) | ? |
+| [Hemmersbach](https://www.hemmersbach.com/) | ✔ |
| [MetaComp](https://www.metacomp.de/) | ✔ |
-| [Ratiodata](https://www.ratiodata.de/) | ✔ |
-| [Think About It](https://think-about.it/) | ✘ |
+| [Ratiodata](https://www.ratiodata.de/) | -- |
+| [Think About It](https://think-about.it/) | -- |
### Netherlands
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
-| [ARP Nederland B.V](https://www.arpsolutions.nl/) | ✘ |
-| [The Rent Company](https://rentcompany.nl/) | ✘ |
+| [ARP Nederland B.V](https://www.arpsolutions.nl/) | -- |
+| [The Rent Company](https://rentcompany.nl/) | -- |
### Spain
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [Valorista](https://valorista.com/servicio-tecnico-oficial-microsoft-surface) | ✔ |
### Switzerland
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [Computacenter AG](https://www.computacenter.com/en-ch/partners/microsoft/microsoft-surface) | ✔ |
### United Arab Emirates (UAE)
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [Redington Gulf FZE-HQ](https://www.ensureservices.com/microsoft-authorised-service-provider/) | ✔ |
### United Kingdom
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
-| [Academia Ltd](https://academia.co.uk/) | ✘ |
+| [Academia Ltd](https://academia.co.uk/) | -- |
| [Carillion](https://www.carillion.com/) | ✔ |
-| [Centerprise](https://www.centerprise.co.uk/) | ✘ |
-| [CDW](https://www.uk.cdw.com/) | n/a |
-| [Class Technology Solutions](https://www.easy4u.school/) | ✘ |
-| [Currys](https://www.currys.co.uk/store-finder) | n/a |
-| [HybrIT](https://www.hybrit.co.uk/) | ✔ |
+| [Centerprise](https://www.centerprise.co.uk/) | -- |
+| [CDW](https://www.uk.cdw.com/) | -- |
+| [Class Technology Solutions](https://www.easy4u.school/) | -- |
+| [Computacenter](https://www.computacenter.com/)|? |
+| [Currys](https://www.currys.co.uk/store-finder) | -- |
| [DXC Technology (UK)](https://dxc.com/uk/) | ✔ |
+| [HybrIT](https://www.hybrit.co.uk/) | ✔ |
+| [Jigsaw Systems Ltd](https://www.jigsaw24.com/partnerships/microsoft)|? |
+| [Specialist Computer Centre](https://www.scc.com/)|? |
| [TMT First Limited](https://www.tmtfirst.co.uk/microsoft-surface-repairs/) | n/a |
-| [Westcoast](https://www.westcoast.co.uk/) | n/a |
+| [Westcoast](https://www.westcoast.co.uk/) | -- |
| [XMA](https://www.xma.co.uk/) | ✔ |
-| [Zones](https://uk.zones.com/) | ✘ |
+| [Zones](https://uk.zones.com/) | -- |
---
@@ -185,18 +196,46 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
### Australia
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [ASI solutions](https://www.asi.com.au/) | ✔ |
| [Comp Now](https://www.compnow.com.au/) | ✔ |
+| Hemmersbach Australia |✔|
| [JB Hi-Fi](https://www.jbhifi.business/) | ✔ |
-| [KEH Partnership](https://technology.theschoollocker.com.au/) | ✘ |
+| [KEH Partnership](https://technology.theschoollocker.com.au/) | -- |
| [Stott & Hoare](https://www.stotthoare.com.au/) | ✔ |
| [Winthrop](https://www.winaust.com.au/) | ✔ |
+### China
+
+| Authorized Service Provider | Onsite repair |
+|----------------------------------------|-------------------|
+| [Digital China](https://www.digitalchina.com/) | ✔ |
+| [Double Rise](https://www.doublerise.com/Microsoft.html)| -- |
+
### Japan
-| **Authorized Service Provider** | **Onsite repair** |
+| Authorized Service Provider | Onsite repair |
+|----------------------------------------|-------------------|
+| [Bic Camera](https://www.biccamera.co.jp/support/surface_repair/) | -- |
+| [GSS](https://www.gssltd.co.jp/surface/) | -- |
+
+### New Zealand
+
+| Authorized Service Provider | Onsite repair |
+|----------------------------------------|-------------------|
+| [Service Plus Group Limited](https://serviceplus.co.nz/brands/microsoft-surface-authorised-repairs/)|-- |
+| [The Laptop Company](https://www.laptop.co.nz/) | -- |
+
+### South Korea
+
+| Authorized Service Provider | Onsite repair |
+|----------------------------------------|-------------------|
+| [Gownet Co., Ltd](https://surface.gownet.com/) | -- |
+
+### Taiwan
+
+| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
-| [Bic Camera](https://www.biccamera.co.jp/support/surface_repair/) | n/a |
-| [GSS](https://www.gssltd.co.jp/surface/) | ✔ |
\ No newline at end of file
+| [BYTE International](https://www.bestyield.com/) | ✔|
+| [Hope Computers](https://asp.hope.tw/)| ✔ |
\ No newline at end of file
From 81960c0d4412c7f544414ee0480d547719952ce1 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 12:57:03 -0800
Subject: [PATCH 14/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 6 +++++-
1 file changed, 5 insertions(+), 1 deletion(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 11237654..38646469 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -187,6 +187,8 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [XMA](https://www.xma.co.uk/) | ✔ |
| [Zones](https://uk.zones.com/) | -- |
+
+
---
@@ -238,4 +240,6 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [BYTE International](https://www.bestyield.com/) | ✔|
-| [Hope Computers](https://asp.hope.tw/)| ✔ |
\ No newline at end of file
+| [Hope Computers](https://asp.hope.tw/)| ✔ |
+
+
\ No newline at end of file
From 81a176687fc6699fb161e3d22d6c275c43a4166d Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 13:17:38 -0800
Subject: [PATCH 15/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 17 +++--------------
1 file changed, 3 insertions(+), 14 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 38646469..da690e8e 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -33,12 +33,6 @@ Non-Reseller ASPs (designated by an asterisk * on this page) partner with Resell
The growing ASP network consists of more than 160 locations. Select your region to explore available ASPs:
-- [Americas](#americas)
-- [Europe, Middle East, and Africa (EMEA)](#europe-middle-east-and-africa-emea)
-- [Asia Pacific](#asia-pacific)
-
----
-
Americas
@@ -75,7 +69,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [DXC Technology](https://dxc.com/us) | -- |
| [FedEx](https://www.fedex.com/global/choose-location.html) | -- |
| [GlobalAsset](https://globalassetonline.com/) | -- |
-| Hemmersbach US Ltd| ✔ |
+| Hemmersbach US Ltd| ✔ |
| [Insight](https://www.insight.com/) | -- |
| [Integration Technologies Group](https://www.itgonline.com/) | ✔ |
| [IT savvy](https://www.itsavvy.com/) | -- |
@@ -93,8 +87,6 @@ The Americas provide extensive repair services with ASPs available in Canada and
----
-
Europe, Middle East, and Africa (EMEA)
@@ -119,8 +111,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
-| - [Atea A/S ](https://www.atea.dk/) | ✔ |
-
+| - [Atea A/S](https://www.atea.dk/) | ✔ |
### France
@@ -189,8 +180,6 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
----
-
Asia Pacific
@@ -242,4 +231,4 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| [BYTE International](https://www.bestyield.com/) | ✔|
| [Hope Computers](https://asp.hope.tw/)| ✔ |
-
\ No newline at end of file
+
From a20d5ba33834c322b604283e01645f2c5fc068e0 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 13:21:26 -0800
Subject: [PATCH 16/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 1 +
1 file changed, 1 insertion(+)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index da690e8e..ae284539 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -33,6 +33,7 @@ Non-Reseller ASPs (designated by an asterisk * on this page) partner with Resell
The growing ASP network consists of more than 160 locations. Select your region to explore available ASPs:
+
Americas
From 7c463de55cd59053c1fc93cf34774d50dd6e6417 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 13:24:45 -0800
Subject: [PATCH 17/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 3 +--
1 file changed, 1 insertion(+), 2 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index ae284539..a2ed8bf8 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -32,8 +32,7 @@ Non-Reseller ASPs (designated by an asterisk * on this page) partner with Resell
## Global ASP network
The growing ASP network consists of more than 160 locations. Select your region to explore available ASPs:
-
-
+
Americas
From c33d4c35cfa497213cf89f99375d35bab05d0b65 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 13:32:32 -0800
Subject: [PATCH 18/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 3 ++-
1 file changed, 2 insertions(+), 1 deletion(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index a2ed8bf8..142c6e96 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -32,7 +32,8 @@ Non-Reseller ASPs (designated by an asterisk * on this page) partner with Resell
## Global ASP network
The growing ASP network consists of more than 160 locations. Select your region to explore available ASPs:
-
+
+---
Americas
From 62c5552e73e5f4e954082118122a595034158199 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 13:39:33 -0800
Subject: [PATCH 19/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 4 ++--
1 file changed, 2 insertions(+), 2 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 142c6e96..9227c397 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -87,7 +87,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Zones](https://www.zones.com/site/home/index.html) | -- |
-
+---
Europe, Middle East, and Africa (EMEA)
@@ -180,7 +180,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [Zones](https://uk.zones.com/) | -- |
-
+---
Asia Pacific
From ed879eeae32cef4da3f95b5f648dc195065ab561 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 14:00:49 -0800
Subject: [PATCH 20/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 45 +++++++++++++------------
1 file changed, 24 insertions(+), 21 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 9227c397..27246193 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -35,11 +35,12 @@ The growing ASP network consists of more than 160 locations. Select your region
---
- Americas
+
+### Americas
The Americas provide extensive repair services with ASPs available in Canada and the United States, supporting both consumers and businesses.
-### Canada
+#### Canada
| Authorized Service Provider | Onsite repair |
|-------------------------------------------------|-------------------|
@@ -53,7 +54,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [TD SYNNEX](https://www.synnexcorp.com/ca/) | -- |
| [WBM Technologies](https://www.wbm.ca/) | ✔ |
-### United States
+#### United States
| Authorized Service Provider | Onsite repair |
|-------------------------------------------------|-------------------|
@@ -89,11 +90,12 @@ The Americas provide extensive repair services with ASPs available in Canada and
---
- Europe, Middle East, and Africa (EMEA)
+
+### Europe, Middle East, and Africa (EMEA)
EMEA offers a variety of ASPs supporting local repair services with genuine Microsoft parts.
-### Austria
+#### Austria
| Authorized Service Provider | Onsite repair |
|-----------------------------------------------------|-------------------|
@@ -102,26 +104,26 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [CLS](https://www.cls.at/) | -- |
| [Mobiletouch Austria GmbH](https://mobiletouch.at/) | -- |
-### Belgium
+#### Belgium
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [The Rent Company](https://rentcompany.be/) | ? |
-### Denmark
+#### Denmark
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| - [Atea A/S](https://www.atea.dk/) | ✔ |
-### France
+#### France
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [D4B](https://digital4business.fr/) | -- |
| [Econocom](https://www.econocom.com/) | ✔ |
-### Germany
+#### Germany
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
@@ -134,32 +136,32 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [Ratiodata](https://www.ratiodata.de/) | -- |
| [Think About It](https://think-about.it/) | -- |
-### Netherlands
+#### Netherlands
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [ARP Nederland B.V](https://www.arpsolutions.nl/) | -- |
| [The Rent Company](https://rentcompany.nl/) | -- |
-### Spain
+#### Spain
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [Valorista](https://valorista.com/servicio-tecnico-oficial-microsoft-surface) | ✔ |
-### Switzerland
+#### Switzerland
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [Computacenter AG](https://www.computacenter.com/en-ch/partners/microsoft/microsoft-surface) | ✔ |
-### United Arab Emirates (UAE)
+#### United Arab Emirates (UAE)
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [Redington Gulf FZE-HQ](https://www.ensureservices.com/microsoft-authorised-service-provider/) | ✔ |
-### United Kingdom
+#### United Kingdom
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
@@ -182,11 +184,12 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
---
- Asia Pacific
+
+### Asia Pacific
ASPs in the Asia Pacific region offer a mix of onsite services, meeting the needs of both personal and business users across several countries.
-### Australia
+#### Australia
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
@@ -198,34 +201,34 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| [Stott & Hoare](https://www.stotthoare.com.au/) | ✔ |
| [Winthrop](https://www.winaust.com.au/) | ✔ |
-### China
+#### China
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [Digital China](https://www.digitalchina.com/) | ✔ |
| [Double Rise](https://www.doublerise.com/Microsoft.html)| -- |
-### Japan
+#### Japan
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [Bic Camera](https://www.biccamera.co.jp/support/surface_repair/) | -- |
| [GSS](https://www.gssltd.co.jp/surface/) | -- |
-### New Zealand
+#### New Zealand
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [Service Plus Group Limited](https://serviceplus.co.nz/brands/microsoft-surface-authorised-repairs/)|-- |
| [The Laptop Company](https://www.laptop.co.nz/) | -- |
-### South Korea
+#### South Korea
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
| [Gownet Co., Ltd](https://surface.gownet.com/) | -- |
-### Taiwan
+#### Taiwan
| Authorized Service Provider | Onsite repair |
|----------------------------------------|-------------------|
From e416393839ae410eb9247803b240e43ce1df75b8 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 14:05:56 -0800
Subject: [PATCH 21/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 9 +++------
1 file changed, 3 insertions(+), 6 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 27246193..0ce6da91 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -35,8 +35,7 @@ The growing ASP network consists of more than 160 locations. Select your region
---
-
-### Americas
+ Americas
The Americas provide extensive repair services with ASPs available in Canada and the United States, supporting both consumers and businesses.
@@ -90,8 +89,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
---
-
-### Europe, Middle East, and Africa (EMEA)
+ Europe, Middle East, and Africa (EMEA)
EMEA offers a variety of ASPs supporting local repair services with genuine Microsoft parts.
@@ -184,8 +182,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
---
-
-### Asia Pacific
+ Asia Pacific
ASPs in the Asia Pacific region offer a mix of onsite services, meeting the needs of both personal and business users across several countries.
From 18a7b19597aa3533bf4153e9d60134a2cb10265f Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 14:11:07 -0800
Subject: [PATCH 22/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 4 ++--
1 file changed, 2 insertions(+), 2 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 0ce6da91..52325511 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -87,7 +87,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Zones](https://www.zones.com/site/home/index.html) | -- |
----
+
Europe, Middle East, and Africa (EMEA)
@@ -180,7 +180,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [Zones](https://uk.zones.com/) | -- |
----
+
Asia Pacific
From 85a72988b61f7e5bc331cc1af2b50a3a0948acf0 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 4 Dec 2024 14:13:14 -0800
Subject: [PATCH 23/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 4 ++--
1 file changed, 2 insertions(+), 2 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 52325511..bb1c84fc 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -87,7 +87,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Zones](https://www.zones.com/site/home/index.html) | -- |
-
+
Europe, Middle East, and Africa (EMEA)
@@ -180,7 +180,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [Zones](https://uk.zones.com/) | -- |
-
+
Asia Pacific
From 36dd895d43c6676a16ae397c3e5278b3aa54f823 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Tue, 17 Dec 2024 13:23:17 -0800
Subject: [PATCH 24/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 2 +-
1 file changed, 1 insertion(+), 1 deletion(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index bb1c84fc..3e0203d7 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -66,7 +66,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Coreio](https://www.coreio.com/) | ✔ |
| [DHE](https://www.dhecs.com/) | ✔ |
| [DI Technology Group Inc](https://store.dataimpressions.com/) | -- |
-| [Duke Computer Repair](https://www.dukestores.duke.edu/index.php/computer-repair/) | ? |
+| [Duke Computer Repair]() | -- |
| [DXC Technology](https://dxc.com/us) | -- |
| [FedEx](https://www.fedex.com/global/choose-location.html) | -- |
| [GlobalAsset](https://globalassetonline.com/) | -- |
From c452ae57228d6be0604cc779226ceb9e54c0414d Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 13:57:17 -0800
Subject: [PATCH 25/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 254 ++++++++++++------------
1 file changed, 130 insertions(+), 124 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 3e0203d7..bbab1fd3 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -6,7 +6,7 @@ ms.localizationpriority: medium
author: coveminer
ms.author: chauncel
ms.topic: overview
-ms.date: 12/04/2024
+ms.date: 12/18/2024
ms.reviewer:
manager: frankbu
appliesto:
@@ -29,6 +29,12 @@ All authorized service providers (ASPs) offer **depot repair**, while some also
Non-Reseller ASPs (designated by an asterisk * on this page) partner with Resellers as non-competing entities, focusing solely on providing repair services. This distinction ensures that Resellers can collaborate comfortably with Non-Reseller ASPs without concerns about competition. Resellers have the flexibility to either white label the Non-Reseller ASP repair services or have ASPs work directly with customers, depending on the business arrangement. This partnership model supports seamless repair services while preserving the Reseller's relationship with the customer.
+### Consumer ASPs vs. Commercial ASPs
+
+- **Consumer ASPs**: Consumer Authorized Service Providers (ASPs) are repair partners with physical stores where individual customers can bring devices for service. They typically support repairs for both consumer and commercial devices but are primarily oriented toward consumer-grade repairs. These providers may also have limitations in handling large-scale commercial service needs.
+
+- **Commercial ASPs**: Commercial Authorized Service Providers (ASPs) specialize in working with enterprise customers, schools, federal organizations, and small-to-medium businesses. These providers are equipped to handle high-volume repair needs and offer services tailored to the unique requirements of commercial segments. They may also provide onsite repair options for large-scale deployments or managed service agreements.
+
## Global ASP network
The growing ASP network consists of more than 160 locations. Select your region to explore available ASPs:
@@ -41,50 +47,50 @@ The Americas provide extensive repair services with ASPs available in Canada and
#### Canada
-| Authorized Service Provider | Onsite repair |
-|-------------------------------------------------|-------------------|
-| [CompuCom](https://www4.compucom.com/compucom-canada) | -- |
-| [Compugen](https://www.compugen.com/) | ✔ |
-| [Converge Technology Solutions](https://convergetp.com/) | ✔ |
-| [Coreio](https://www.coreio.com/) | ✔ |
-| [Insight](https://ca.insight.com/en_CA/home.html) | -- |
-| [IT Mission](https://itmission.com/) | -- |
-| [Microserve](https://www.microserve.ca/) | ✔ |
-| [TD SYNNEX](https://www.synnexcorp.com/ca/) | -- |
-| [WBM Technologies](https://www.wbm.ca/) | ✔ |
+| Authorized Service Provider | Onsite Repair | Notes |
+|---------------------------------------------|---------------|----------------------------------------|
+| [CompuCom](https://www4.compucom.com/compucom-canada) | -- | |
+| [Compugen](https://www.compugen.com/) | ✔ | |
+| [Converge Technology Solutions](https://convergetp.com/) | ✔ | |
+| [Coreio](https://www.coreio.com/) | ✔ | |
+| [Insight](https://ca.insight.com/en_CA/home.html) | -- | |
+| [IT Mission](https://itmission.com/) | -- | |
+| [Microserve](https://www.microserve.ca/) | ✔ | |
+| [TD SYNNEX](https://www.synnexcorp.com/ca/) | -- | |
+| [WBM Technologies](https://www.wbm.ca/) | ✔ | |
#### United States
-| Authorized Service Provider | Onsite repair |
-|-------------------------------------------------|-------------------|
-| [Applied Data Technologies](https://applieddatatech.com/) | ✔ |
-| [Checkpoint Services](https://www.checkpoint.com/) | ✔ |
-| [CompuCom](https://www.compucom.com/) | -- |
-| [Compugen](https://www.compugen.us/) | ✔ |
-| [Connection](https://www.connection.com/) | -- |
-| [Converge Technology Solutions](https://convergetp.com/digital-workplace/) | -- |
-| [Coreio](https://www.coreio.com/) | ✔ |
-| [DHE](https://www.dhecs.com/) | ✔ |
-| [DI Technology Group Inc](https://store.dataimpressions.com/) | -- |
-| [Duke Computer Repair]() | -- |
-| [DXC Technology](https://dxc.com/us) | -- |
-| [FedEx](https://www.fedex.com/global/choose-location.html) | -- |
-| [GlobalAsset](https://globalassetonline.com/) | -- |
-| Hemmersbach US Ltd| ✔ |
-| [Insight](https://www.insight.com/) | -- |
-| [Integration Technologies Group](https://www.itgonline.com/) | ✔ |
-| [IT savvy](https://www.itsavvy.com/) | -- |
-| [MCPC](https://www.mcpc.com/) | -- |
-| [MicroK12](https://microk12.com/) | -- |
-| [Mobile ME IT](https://mobilemeit.com/) | -- |
+| Authorized Service Provider | Onsite Repair | Notes |
+|---------------------------------------------|---------------|----------------------------------------|
+| [Applied Data Technologies](https://applieddatatech.com/) | ✔ | |
+| [Checkpoint Services](https://www.checkpoint.com/) | ✔ | |
+| [CompuCom](https://www.compucom.com/) | -- | |
+| [Compugen](https://www.compugen.us/) | ✔ | |
+| [Connection](https://www.connection.com/) | -- | |
+| [Converge Technology Solutions](https://convergetp.com/digital-workplace/) | -- | |
+| [Coreio](https://www.coreio.com/) | ✔ | |
+| [DHE](https://www.dhecs.com/) | ✔ | |
+| [DI Technology Group Inc](https://store.dataimpressions.com/) | -- | |
+| [Duke Computer Repair]() | -- | |
+| [DXC Technology](https://dxc.com/us) | -- | Serves Microsoft employees only. |
+| [FedEx](https://www.fedex.com/global/choose-location.html) | -- | Self-maintainer, internal only. |
+| [GlobalAsset](https://globalassetonline.com/) | -- | |
+| [Hemmersbach US Ltd](https://www.hemmersbach.com/fieldservices)| ✔ | Onsite repair requires high volume (1000+ devices). |
+| [Insight](https://www.insight.com/) | -- | |
+| [Integration Technologies Group](https://www.itgonline.com/) | ✔ | |
+| [IT savvy](https://www.itsavvy.com/) | -- | |
+| [MCPC](https://www.mcpc.com/) | -- | |
+| [MicroK12](https://microk12.com/) | ✔ | Onsite repair available case-by-case. |
+| [Mobile ME IT](https://mobilemeit.com/) | -- | |
| [Netsync Network Solutions](https://www.netsync.com/services/managed-services/microsoft-asp/) | ✔ |
| [New York Computer Help](https://www.newyorkcomputerhelp.com/microsoft-surface-repair-provider-in-new-york/) | ✔ |
-| [ProTech Computer Systems, Inc](https://www.protsys.com/)| -- |
-| [Sterling](https://sterling.com/) | -- |
-| [TD SYNNEX](https://www.synnexcorp.com/us/) | -- |
-| [Trafera](https://www.trafera.com/) | -- |
-| [UDT](https://udtonline.com/) | -- |
-| [Zones](https://www.zones.com/site/home/index.html) | -- |
+| [ProTech Computer Systems, Inc](https://www.protsys.com/)| -- | |
+| [Sterling](https://sterling.com/) | -- | |
+| [TD SYNNEX](https://www.synnexcorp.com/us/) | -- | |
+| [Trafera](https://www.trafera.com/) | -- | |
+| [UDT](https://udtonline.com/) | -- | |
+| [Zones](https://www.zones.com/site/home/index.html) | -- | |
@@ -95,89 +101,89 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
#### Austria
-| Authorized Service Provider | Onsite repair |
-|-----------------------------------------------------|-------------------|
-| [ACP IT Solutions GMbh](https://www.acp-gruppe.com/de-at/news-und-events/acp-ist-authorized-surface-provider) | ?|
-| [Bechtle GmbH IT Systemhaus](https://www.bechtle.com/at-en/about-bechtle/company/bechtle-systemhouse-austria) | ✔ |
-| [CLS](https://www.cls.at/) | -- |
-| [Mobiletouch Austria GmbH](https://mobiletouch.at/) | -- |
+| Authorized Service Provider | Onsite Repair | Notes |
+|-------------------------------------------------|---------------|----------------------------------------|
+| [ACP IT Solutions GMbh](https://www.acp-gruppe.com/de-at/news-und-events/acp-ist-authorized-surface-provider) | ? | |
+| [Bechtle GmbH IT Systemhaus](https://www.bechtle.com/at-en/about-bechtle/company/bechtle-systemhouse-austria) | ✔ | |
+| [CLS](https://www.cls.at/) | -- | |
+| [Mobiletouch Austria GmbH](https://mobiletouch.at/) | -- | |
#### Belgium
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [The Rent Company](https://rentcompany.be/) | ? |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [The Rent Company](https://rentcompany.be/) | ? | |
#### Denmark
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| - [Atea A/S](https://www.atea.dk/) | ✔ |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [Atea A/S](https://www.atea.dk/) | ✔ | |
#### France
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [D4B](https://digital4business.fr/) | -- |
-| [Econocom](https://www.econocom.com/) | ✔ |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [D4B](https://digital4business.fr/) | -- | |
+| [Econocom](https://www.econocom.com/) | ✔ | |
#### Germany
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [API](https://www.api.de) | -- |
-| [Bechtle](https://www.bechtle.com/) | -- |
-| [Computacenter](https://www.computacenter.com/) | ✔ |
-| [Energy Net Gmbh](https://www.energy-net.de/services/maintenance-repair/microsoft-asp/) | ? |
-| [Hemmersbach](https://www.hemmersbach.com/) | ✔ |
-| [MetaComp](https://www.metacomp.de/) | ✔ |
-| [Ratiodata](https://www.ratiodata.de/) | -- |
-| [Think About It](https://think-about.it/) | -- |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [API](https://www.api.de) | -- | |
+| [Bechtle](https://www.bechtle.com/) | -- | |
+| [Computacenter](https://www.computacenter.com/) | ✔ | |
+| [Energy Net Gmbh](https://www.energy-net.de/services/maintenance-repair/microsoft-asp/) | ? | |
+| [Hemmersbach](https://www.hemmersbach.com/fieldservices)) | ✔ | Onsite repair requires high volume. |
+| [MetaComp](https://www.metacomp.de/) | ✔ | |
+| [Ratiodata](https://www.ratiodata.de/) | -- | |
+| [Think About It](https://think-about.it/) | -- | |
#### Netherlands
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [ARP Nederland B.V](https://www.arpsolutions.nl/) | -- |
-| [The Rent Company](https://rentcompany.nl/) | -- |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [ARP Nederland B.V](https://www.arpsolutions.nl/) | -- | |
+| [The Rent Company](https://rentcompany.nl/) | -- | |
#### Spain
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [Valorista](https://valorista.com/servicio-tecnico-oficial-microsoft-surface) | ✔ |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [Valorista](https://valorista.com/servicio-tecnico-oficial-microsoft-surface) | ✔ | |
#### Switzerland
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [Computacenter AG](https://www.computacenter.com/en-ch/partners/microsoft/microsoft-surface) | ✔ |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [Computacenter AG](https://www.computacenter.com/en-ch/partners/microsoft/microsoft-surface) | ✔ | |
#### United Arab Emirates (UAE)
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [Redington Gulf FZE-HQ](https://www.ensureservices.com/microsoft-authorised-service-provider/) | ✔ |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [Redington Gulf FZE-HQ](https://www.ensureservices.com/microsoft-authorised-service-provider/) | ✔ | |
#### United Kingdom
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [Academia Ltd](https://academia.co.uk/) | -- |
-| [Carillion](https://www.carillion.com/) | ✔ |
-| [Centerprise](https://www.centerprise.co.uk/) | -- |
-| [CDW](https://www.uk.cdw.com/) | -- |
-| [Class Technology Solutions](https://www.easy4u.school/) | -- |
-| [Computacenter](https://www.computacenter.com/)|? |
-| [Currys](https://www.currys.co.uk/store-finder) | -- |
-| [DXC Technology (UK)](https://dxc.com/uk/) | ✔ |
-| [HybrIT](https://www.hybrit.co.uk/) | ✔ |
-| [Jigsaw Systems Ltd](https://www.jigsaw24.com/partnerships/microsoft)|? |
-| [Specialist Computer Centre](https://www.scc.com/)|? |
-| [TMT First Limited](https://www.tmtfirst.co.uk/microsoft-surface-repairs/) | n/a |
-| [Westcoast](https://www.westcoast.co.uk/) | -- |
-| [XMA](https://www.xma.co.uk/) | ✔ |
-| [Zones](https://uk.zones.com/) | -- |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [Academia Ltd](https://academia.co.uk/) | -- | |
+| [Carillion](https://www.carillion.com/) | ✔ | |
+| [Centerprise](https://www.centerprise.co.uk/) | -- | |
+| [CDW](https://www.uk.cdw.com/) | -- | |
+| [Class Technology Solutions](https://www.easy4u.school/) | -- | |
+| [Computacenter](https://www.computacenter.com/) | ? | |
+| [Currys](https://www.currys.co.uk/store-finder) | -- | Consumer ASP, walk-in services. |
+| [DXC Technology (UK)](https://dxc.com/uk/) | ✔ | |
+| [HybrIT](https://www.hybrit.co.uk/) | ✔ | |
+| [Jigsaw Systems Ltd](https://www.jigsaw24.com/partnerships/microsoft)|? | |
+| [Specialist Computer Centre](https://www.scc.com/)|? | |
+| [TMT First Limited](https://www.tmtfirst.co.uk/microsoft-surface-repairs/) | n/a | |
+| [Westcoast](https://www.westcoast.co.uk/) | -- | |
+| [XMA](https://www.xma.co.uk/) | ✔ | |
+| [Zones](https://uk.zones.com/) | -- | |
@@ -188,48 +194,48 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
#### Australia
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [ASI solutions](https://www.asi.com.au/) | ✔ |
-| [Comp Now](https://www.compnow.com.au/) | ✔ |
-| Hemmersbach Australia |✔|
-| [JB Hi-Fi](https://www.jbhifi.business/) | ✔ |
-| [KEH Partnership](https://technology.theschoollocker.com.au/) | -- |
-| [Stott & Hoare](https://www.stotthoare.com.au/) | ✔ |
-| [Winthrop](https://www.winaust.com.au/) | ✔ |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [ASI solutions](https://www.asi.com.au/) | ✔ | |
+| [Comp Now](https://www.compnow.com.au/) | ✔ | |
+| [Hemmersbach Australia](https://www.hemmersbach.com/fieldservices)) |✔ | Onsite repair requires high volume. |
+| [JB Hi-Fi](https://www.jbhifi.business/) | ✔ | Consumer ASP, walk-in services. |
+| [KEH Partnership](https://technology.theschoollocker.com.au/) | -- | |
+| [Stott & Hoare](https://www.stotthoare.com.au/) | ✔ | |
+| [Winthrop](https://www.winaust.com.au/) | ✔ | |
#### China
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [Digital China](https://www.digitalchina.com/) | ✔ |
-| [Double Rise](https://www.doublerise.com/Microsoft.html)| -- |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [Digital China (神州数码)](https://www.digitalchina.com/)| ✔ | Consumer ASP. |
+| [Double Rise (倍升互联)](https://www.doublerise.com/Microsoft.html)| -- | |
#### Japan
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [Bic Camera](https://www.biccamera.co.jp/support/surface_repair/) | -- |
-| [GSS](https://www.gssltd.co.jp/surface/) | -- |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [Bic Camera](https://www.biccamera.co.jp/support/surface_repair/) | -- | Consumer ASP, walk-in services. |
+| [GSS](https://www.gssltd.co.jp/surface/) | -- | |
#### New Zealand
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [Service Plus Group Limited](https://serviceplus.co.nz/brands/microsoft-surface-authorised-repairs/)|-- |
-| [The Laptop Company](https://www.laptop.co.nz/) | -- |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [Service Plus Group Limited](https://serviceplus.co.nz/brands/microsoft-surface-authorised-repairs/)|-- | |
+| [The Laptop Company](https://www.laptop.co.nz/) | -- | |
#### South Korea
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [Gownet Co., Ltd](https://surface.gownet.com/) | -- |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [Gownet Co., Ltd](https://surface.gownet.com/) | -- | Gownet offers Consumer & Commercial ASP services. |
#### Taiwan
-| Authorized Service Provider | Onsite repair |
-|----------------------------------------|-------------------|
-| [BYTE International](https://www.bestyield.com/) | ✔|
-| [Hope Computers](https://asp.hope.tw/)| ✔ |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [BYTE International](https://www.bestyield.com/) | ✔ | |
+| [Hope Computers](https://asp.hope.tw/)| ✔ | |
From 8ab6a4f98e1913409c9beea11d98c99e81f19f8f Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 14:43:29 -0800
Subject: [PATCH 26/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 26 ++++++++++++-------------
1 file changed, 13 insertions(+), 13 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index bbab1fd3..5c1269e5 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -27,7 +27,7 @@ All authorized service providers (ASPs) offer **depot repair**, while some also
### Reseller vs. Non-Reseller ASPs
-Non-Reseller ASPs (designated by an asterisk * on this page) partner with Resellers as non-competing entities, focusing solely on providing repair services. This distinction ensures that Resellers can collaborate comfortably with Non-Reseller ASPs without concerns about competition. Resellers have the flexibility to either white label the Non-Reseller ASP repair services or have ASPs work directly with customers, depending on the business arrangement. This partnership model supports seamless repair services while preserving the Reseller's relationship with the customer.
+Non-Reseller ASPs, as noted on this page, partner with Resellers as non-competing entities, focusing solely on providing repair services. This distinction ensures that Resellers can collaborate comfortably with Non-Reseller ASPs without concerns about competition. Resellers have the flexibility to either white label the Non-Reseller ASP repair services or have ASPs work directly with customers, depending on the business arrangement. This partnership model supports seamless repair services while preserving the Reseller's relationship with the customer.
### Consumer ASPs vs. Commercial ASPs
@@ -53,6 +53,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Compugen](https://www.compugen.com/) | ✔ | |
| [Converge Technology Solutions](https://convergetp.com/) | ✔ | |
| [Coreio](https://www.coreio.com/) | ✔ | |
+| [DXC Canada](https://dxc.com/ca/en)| | -- |[Non-Reseller ASP](#reseller-vs-non-reseller-asps)|
| [Insight](https://ca.insight.com/en_CA/home.html) | -- | |
| [IT Mission](https://itmission.com/) | -- | |
| [Microserve](https://www.microserve.ca/) | ✔ | |
@@ -72,13 +73,12 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Coreio](https://www.coreio.com/) | ✔ | |
| [DHE](https://www.dhecs.com/) | ✔ | |
| [DI Technology Group Inc](https://store.dataimpressions.com/) | -- | |
-| [Duke Computer Repair]() | -- | |
-| [DXC Technology](https://dxc.com/us) | -- | Serves Microsoft employees only. |
-| [FedEx](https://www.fedex.com/global/choose-location.html) | -- | Self-maintainer, internal only. |
+| [Duke Computer Repair](https://www.dukestores.duke.edu/index.php/computer-repair/) | -- | |
+| [DXC Technology](https://dxc.com/us) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [GlobalAsset](https://globalassetonline.com/) | -- | |
| [Hemmersbach US Ltd](https://www.hemmersbach.com/fieldservices)| ✔ | Onsite repair requires high volume (1000+ devices). |
| [Insight](https://www.insight.com/) | -- | |
-| [Integration Technologies Group](https://www.itgonline.com/) | ✔ | |
+| [Integration Technologies Group](https://www.itgonline.com/) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [IT savvy](https://www.itsavvy.com/) | -- | |
| [MCPC](https://www.mcpc.com/) | -- | |
| [MicroK12](https://microk12.com/) | ✔ | Onsite repair available case-by-case. |
@@ -124,7 +124,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| Authorized Service Provider | Onsite Repair | Notes |
|------------------------------------|---------------|----------------------------------------|
-| [D4B](https://digital4business.fr/) | -- | |
+| [D4B](https://digital4business.fr/) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [Econocom](https://www.econocom.com/) | ✔ | |
#### Germany
@@ -134,7 +134,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [API](https://www.api.de) | -- | |
| [Bechtle](https://www.bechtle.com/) | -- | |
| [Computacenter](https://www.computacenter.com/) | ✔ | |
-| [Energy Net Gmbh](https://www.energy-net.de/services/maintenance-repair/microsoft-asp/) | ? | |
+| [Energy Net Gmbh](https://www.energy-net.de/services/maintenance-repair/microsoft-asp/) | ✔ | |
| [Hemmersbach](https://www.hemmersbach.com/fieldservices)) | ✔ | Onsite repair requires high volume. |
| [MetaComp](https://www.metacomp.de/) | ✔ | |
| [Ratiodata](https://www.ratiodata.de/) | -- | |
@@ -175,8 +175,8 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [CDW](https://www.uk.cdw.com/) | -- | |
| [Class Technology Solutions](https://www.easy4u.school/) | -- | |
| [Computacenter](https://www.computacenter.com/) | ? | |
-| [Currys](https://www.currys.co.uk/store-finder) | -- | Consumer ASP, walk-in services. |
-| [DXC Technology (UK)](https://dxc.com/uk/) | ✔ | |
+| [Currys](https://www.currys.co.uk/services/repairs-maintenance/tech-repairs/computer-repair.html) | -- | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
+| [DXC Technology (UK)](https://dxc.com/uk/) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [HybrIT](https://www.hybrit.co.uk/) | ✔ | |
| [Jigsaw Systems Ltd](https://www.jigsaw24.com/partnerships/microsoft)|? | |
| [Specialist Computer Centre](https://www.scc.com/)|? | |
@@ -208,21 +208,21 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| Authorized Service Provider | Onsite Repair | Notes |
|------------------------------------|---------------|----------------------------------------|
-| [Digital China (神州数码)](https://www.digitalchina.com/)| ✔ | Consumer ASP. |
+| [Digital China (神州数码)](https://www.digitalchina.com/)| ✔ | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
| [Double Rise (倍升互联)](https://www.doublerise.com/Microsoft.html)| -- | |
#### Japan
| Authorized Service Provider | Onsite Repair | Notes |
|------------------------------------|---------------|----------------------------------------|
-| [Bic Camera](https://www.biccamera.co.jp/support/surface_repair/) | -- | Consumer ASP, walk-in services. |
-| [GSS](https://www.gssltd.co.jp/surface/) | -- | |
+| [Bic Camera](https://www.biccamera.co.jp/support/surface_repair/) | -- | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
+| [GSS](https://www.gssltd.co.jp/surface/) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
#### New Zealand
| Authorized Service Provider | Onsite Repair | Notes |
|------------------------------------|---------------|----------------------------------------|
-| [Service Plus Group Limited](https://serviceplus.co.nz/brands/microsoft-surface-authorised-repairs/)|-- | |
+| [Service Plus Group Limited](https://serviceplus.co.nz/brands/microsoft-surface-authorised-repairs/)|-- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [The Laptop Company](https://www.laptop.co.nz/) | -- | |
#### South Korea
From 3ff93f2a3a25948a19d3fb5adb570de2373a7ceb Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 15:06:41 -0800
Subject: [PATCH 27/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 22 +++++++++++-----------
1 file changed, 11 insertions(+), 11 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 5c1269e5..6f15bc1a 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -53,7 +53,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Compugen](https://www.compugen.com/) | ✔ | |
| [Converge Technology Solutions](https://convergetp.com/) | ✔ | |
| [Coreio](https://www.coreio.com/) | ✔ | |
-| [DXC Canada](https://dxc.com/ca/en)| | -- |[Non-Reseller ASP](#reseller-vs-non-reseller-asps)|
+| [DXC Canada](https://dxc.com/ca/en)| -- |[Non-Reseller ASP](#reseller-vs-non-reseller-asps)|
| [Insight](https://ca.insight.com/en_CA/home.html) | -- | |
| [IT Mission](https://itmission.com/) | -- | |
| [Microserve](https://www.microserve.ca/) | ✔ | |
@@ -103,7 +103,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| Authorized Service Provider | Onsite Repair | Notes |
|-------------------------------------------------|---------------|----------------------------------------|
-| [ACP IT Solutions GMbh](https://www.acp-gruppe.com/de-at/news-und-events/acp-ist-authorized-surface-provider) | ? | |
+| [ACP IT Solutions GMbh](https://www.acp-gruppe.com/de-at/news-und-events/acp-ist-authorized-surface-provider) | -- | |
| [Bechtle GmbH IT Systemhaus](https://www.bechtle.com/at-en/about-bechtle/company/bechtle-systemhouse-austria) | ✔ | |
| [CLS](https://www.cls.at/) | -- | |
| [Mobiletouch Austria GmbH](https://mobiletouch.at/) | -- | |
@@ -112,7 +112,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| Authorized Service Provider | Onsite Repair | Notes |
|------------------------------------|---------------|----------------------------------------|
-| [The Rent Company](https://rentcompany.be/) | ? | |
+| [The Rent Company](https://rentcompany.be/) | -- | |
#### Denmark
@@ -135,7 +135,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [Bechtle](https://www.bechtle.com/) | -- | |
| [Computacenter](https://www.computacenter.com/) | ✔ | |
| [Energy Net Gmbh](https://www.energy-net.de/services/maintenance-repair/microsoft-asp/) | ✔ | |
-| [Hemmersbach](https://www.hemmersbach.com/fieldservices)) | ✔ | Onsite repair requires high volume. |
+| [Hemmersbach](https://www.hemmersbach.com/fieldservices) | ✔ | Onsite repair requires high volume. |
| [MetaComp](https://www.metacomp.de/) | ✔ | |
| [Ratiodata](https://www.ratiodata.de/) | -- | |
| [Think About It](https://think-about.it/) | -- | |
@@ -174,13 +174,13 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [Centerprise](https://www.centerprise.co.uk/) | -- | |
| [CDW](https://www.uk.cdw.com/) | -- | |
| [Class Technology Solutions](https://www.easy4u.school/) | -- | |
-| [Computacenter](https://www.computacenter.com/) | ? | |
+| [Computacenter](https://www.computacenter.com/) | -- | |
| [Currys](https://www.currys.co.uk/services/repairs-maintenance/tech-repairs/computer-repair.html) | -- | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
| [DXC Technology (UK)](https://dxc.com/uk/) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [HybrIT](https://www.hybrit.co.uk/) | ✔ | |
-| [Jigsaw Systems Ltd](https://www.jigsaw24.com/partnerships/microsoft)|? | |
-| [Specialist Computer Centre](https://www.scc.com/)|? | |
-| [TMT First Limited](https://www.tmtfirst.co.uk/microsoft-surface-repairs/) | n/a | |
+| [Jigsaw Systems Ltd](https://www.jigsaw24.com/partnerships/microsoft)|-- | |
+| [Specialist Computer Centre](https://www.scc.com/)|-- | |
+| [TMT First Limited](https://www.tmtfirst.co.uk/microsoft-surface-repairs/) | -- | |
| [Westcoast](https://www.westcoast.co.uk/) | -- | |
| [XMA](https://www.xma.co.uk/) | ✔ | |
| [Zones](https://uk.zones.com/) | -- | |
@@ -198,8 +198,8 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
|------------------------------------|---------------|----------------------------------------|
| [ASI solutions](https://www.asi.com.au/) | ✔ | |
| [Comp Now](https://www.compnow.com.au/) | ✔ | |
-| [Hemmersbach Australia](https://www.hemmersbach.com/fieldservices)) |✔ | Onsite repair requires high volume. |
-| [JB Hi-Fi](https://www.jbhifi.business/) | ✔ | Consumer ASP, walk-in services. |
+| [Hemmersbach Australia](https://www.hemmersbach.com/fieldservices) |✔ | Onsite repair requires high volume. |
+| [JB Hi-Fi](https://www.jbhifi.business/) | ✔ | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
| [KEH Partnership](https://technology.theschoollocker.com.au/) | -- | |
| [Stott & Hoare](https://www.stotthoare.com.au/) | ✔ | |
| [Winthrop](https://www.winaust.com.au/) | ✔ | |
@@ -229,7 +229,7 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| Authorized Service Provider | Onsite Repair | Notes |
|------------------------------------|---------------|----------------------------------------|
-| [Gownet Co., Ltd](https://surface.gownet.com/) | -- | Gownet offers Consumer & Commercial ASP services. |
+| [Gownet Co., Ltd](https://surface.gownet.com/) | -- | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services. Also offers [Commercial ASP](#consumer-asps-vs-commercial-asps) services. |
#### Taiwan
From edebe7659293e664970614d9c8f310823cb98d16 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 15:41:21 -0800
Subject: [PATCH 28/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 28 +++++++++++++------------
1 file changed, 15 insertions(+), 13 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 79220942..e2b89d78 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -1,6 +1,6 @@
---
title: Surface repair by Microsoft Authorized Service Providers
-description: Discover how Microsoft ASPs offer Surface repairs using genuine parts & direct support, collaborating closely with Microsoft for quality service.
+description: Discover how Microsoft ASPs offer Surface repairs using genuine parts & direct support, collaborating closely with Microsoft for quality service.
ms.service: surface
ms.localizationpriority: medium
author: coveminer
@@ -31,9 +31,9 @@ Non-Reseller ASPs, as noted on this page, partner with Resellers as non-competin
### Consumer ASPs vs. Commercial ASPs
-- **Consumer ASPs**: Consumer Authorized Service Providers (ASPs) are repair partners with physical stores where individual customers can bring devices for service. They typically support repairs for both consumer and commercial devices but are primarily oriented toward consumer-grade repairs. These providers may also have limitations in handling large-scale commercial service needs.
+- **Consumer ASPs** are repair partners with physical stores where individual customers can bring devices for service. They typically support repairs for both consumer and commercial devices but are primarily oriented toward consumer-grade repairs. These providers may also have limitations in handling large-scale commercial service needs.
-- **Commercial ASPs**: Commercial Authorized Service Providers (ASPs) specialize in working with enterprise customers, schools, federal organizations, and small-to-medium businesses. These providers are equipped to handle high-volume repair needs and offer services tailored to the unique requirements of commercial segments. They may also provide onsite repair options for large-scale deployments or managed service agreements.
+- **Commercial ASPs** specialize in working with enterprise customers, schools, federal organizations, and small-to-medium businesses. These providers are equipped to handle high-volume repair needs and offer services tailored to the unique requirements of commercial segments. They may also provide onsite repair options for large-scale deployments or managed service agreements.
## Global ASP network
@@ -53,7 +53,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Compugen](https://www.compugen.com/) | ✔ | |
| [Converge Technology Solutions](https://convergetp.com/) | ✔ | |
| [Coreio](https://www.coreio.com/) | ✔ | |
-| [DXC Canada](https://dxc.com/ca/en)| -- |[Non-Reseller ASP](#reseller-vs-non-reseller-asps)|
+| [DXC Canada](https://dxc.com/ca/en)| -- |[Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [Insight](https://ca.insight.com/en_CA/home.html) | -- | |
| [IT Mission](https://itmission.com/) | -- | |
| [Microserve](https://www.microserve.ca/) | ✔ | |
@@ -80,7 +80,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Insight](https://www.insight.com/) | -- | |
| [Integration Technologies Group](https://www.itgonline.com/) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [IT savvy](https://www.itsavvy.com/) | -- | |
-| [MCPC](https://www.mcpc.com/) | -- | |
+| [MCPC](https://www.mcpc.com/) | ✔ | |
| [MicroK12](https://microk12.com/) | ✔ | Onsite repair available case-by-case. |
| [Mobile ME IT](https://mobilemeit.com/) | -- | |
| [Netsync Network Solutions](https://www.netsync.com/services/managed-services/microsoft-asp/) | ✔ |
@@ -89,6 +89,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Sterling](https://sterling.com/) | -- | |
| [TD SYNNEX](https://www.synnexcorp.com/us/) | -- | |
| [Trafera](https://www.trafera.com/) | -- | |
+| [uBreakiFix](https://ubreakifix.com/repairs) | -- | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
| [UDT](https://udtonline.com/) | -- | |
| [Zones](https://www.zones.com/site/home/index.html) | -- | |
@@ -137,7 +138,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [Energy Net Gmbh](https://www.energy-net.de/services/maintenance-repair/microsoft-asp/) | ✔ | |
| [Hemmersbach](https://www.hemmersbach.com/fieldservices) | ✔ | Onsite repair requires high volume. |
| [MetaComp](https://www.metacomp.de/) | ✔ | |
-| [Ratiodata](https://www.ratiodata.de/) | -- | |
+| [Ratiodata](https://www.ratiodata.de/) | ✔ | |
| [Think About It](https://think-about.it/) | -- | |
#### Netherlands
@@ -151,7 +152,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| Authorized Service Provider | Onsite Repair | Notes |
|------------------------------------|---------------|----------------------------------------|
-| [Valorista](https://valorista.com/servicio-tecnico-oficial-microsoft-surface) | ✔ | |
+| [Valorista](https://valorista.com/servicio-tecnico-oficial-microsoft-surface) | -- | |
#### Switzerland
@@ -176,13 +177,13 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
| [Class Technology Solutions](https://www.easy4u.school/) | -- | |
| [Computacenter](https://www.computacenter.com/) | -- | |
| [Currys](https://www.currys.co.uk/services/repairs-maintenance/tech-repairs/computer-repair.html) | -- | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
-| [DXC Technology (UK)](https://dxc.com/uk/) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
+| [DXC Technology (UK)](https://dxc.com/uk/) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [HybrIT](https://www.hybrit.co.uk/) | ✔ | |
| [Jigsaw Systems Ltd](https://www.jigsaw24.com/partnerships/microsoft)|-- | |
| [Specialist Computer Centre](https://www.scc.com/)|-- | |
| [TMT First Limited](https://www.tmtfirst.co.uk/microsoft-surface-repairs/) | -- | |
| [Westcoast](https://www.westcoast.co.uk/) | -- | |
-| [XMA](https://www.xma.co.uk/) | ✔ | |
+| [XMA](https://www.xma.co.uk/) | -- | |
| [Zones](https://uk.zones.com/) | -- | |
@@ -196,12 +197,13 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| Authorized Service Provider | Onsite Repair | Notes |
|------------------------------------|---------------|----------------------------------------|
-| [ASI solutions](https://www.asi.com.au/) | ✔ | |
+| [ASI solutions](https://www.asi.com.au/) | -- | |
| [Comp Now](https://www.compnow.com.au/) | ✔ | |
+| [Harvey Norman](https://www.harveynorman.com.au/techteam) | ✔ | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
| [Hemmersbach Australia](https://www.hemmersbach.com/fieldservices) |✔ | Onsite repair requires high volume. |
| [JB Hi-Fi](https://www.jbhifi.business/) | ✔ | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
| [KEH Partnership](https://technology.theschoollocker.com.au/) | -- | |
-| [Stott & Hoare](https://www.stotthoare.com.au/) | ✔ | |
+| [Stott & Hoare](https://www.stotthoare.com.au/) | ✔ | |
| [Winthrop](https://www.winaust.com.au/) | ✔ | |
#### China
@@ -237,8 +239,8 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| Authorized Service Provider | Onsite Repair | Notes |
|------------------------------------|---------------|----------------------------------------|
-| [BYTE International](https://www.bestyield.com/) | ✔ | |
-| [Hope Computers](https://asp.hope.tw/)| ✔ | |
+| [BYTE International (百事益國際)](https://www.bestyield.com/) | ✔ | |
+| [Hope Computers (赫普電腦)](https://asp.hope.tw/)| ✔ | |
From 1fb454c7128769f3ad117d936e19a81801cb165b Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 15:49:42 -0800
Subject: [PATCH 29/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 16 ++++++++--------
1 file changed, 8 insertions(+), 8 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index e2b89d78..66189f1a 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -22,22 +22,22 @@ We're committed to delivering exceptional service and support by continuously ex
All authorized service providers (ASPs) offer **depot repair**, while some also provide the option for **onsite repair** based on availability and your location:
-- **Onsite repair (available at select ASPs):** If available, a skilled technician will come to your location to evaluate and repair the device, minimizing downtime.
-- **Depot repair (available at all ASPs):** The ASP collects your device and transports it to their repair center, where it is thoroughly inspected and repaired by an expert technician. Once the repair is complete, the device is returned to you.
+- **Onsite repair (available at select ASPs):** If available, a skilled technician comes to your location to evaluate and repair the device, minimizing downtime.
+- **Depot repair (available at all ASPs):** The ASP collects your device and transports it to their repair center, where it undergoes inspection and repair by an expert technician. Once the repair is complete, the device is returned to you.
### Reseller vs. Non-Reseller ASPs
-Non-Reseller ASPs, as noted on this page, partner with Resellers as non-competing entities, focusing solely on providing repair services. This distinction ensures that Resellers can collaborate comfortably with Non-Reseller ASPs without concerns about competition. Resellers have the flexibility to either white label the Non-Reseller ASP repair services or have ASPs work directly with customers, depending on the business arrangement. This partnership model supports seamless repair services while preserving the Reseller's relationship with the customer.
+Non-Reseller ASPs, as noted on this page, partner with Resellers as noncompeting entities, focusing solely on providing repair services. This distinction ensures that Resellers can collaborate comfortably with Non-Reseller ASPs without concerns about competition. Resellers have the flexibility to either white label the Non-Reseller ASP repair services or have ASPs work directly with customers, depending on the business arrangement. This partnership model supports seamless repair services while preserving the Reseller's relationship with the customer.
### Consumer ASPs vs. Commercial ASPs
-- **Consumer ASPs** are repair partners with physical stores where individual customers can bring devices for service. They typically support repairs for both consumer and commercial devices but are primarily oriented toward consumer-grade repairs. These providers may also have limitations in handling large-scale commercial service needs.
+- **Consumer ASPs** are repair partners with physical stores where individual customers can bring devices for service. They typically support repairs for both consumer and commercial devices but are primarily oriented toward consumer-grade repairs. These providers might also have limitations in handling large-scale commercial service needs.
-- **Commercial ASPs** specialize in working with enterprise customers, schools, federal organizations, and small-to-medium businesses. These providers are equipped to handle high-volume repair needs and offer services tailored to the unique requirements of commercial segments. They may also provide onsite repair options for large-scale deployments or managed service agreements.
+- **Commercial ASPs** specialize in working with enterprise customers, schools, federal organizations, and small-to-medium businesses. These providers are equipped to handle high-volume repair needs and offer services tailored to the unique requirements of commercial segments. They might also provide onsite repair options for large-scale deployments or managed service agreements.
## Global ASP network
-The growing ASP network consists of more than 160 locations. Select your region to explore available ASPs:
+The growing ASP network consists of over 160 locations and continues to expand as new partners are onboarded. Select your region for available ASPs:
---
@@ -98,7 +98,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
Europe, Middle East, and Africa (EMEA)
-EMEA offers a variety of ASPs supporting local repair services with genuine Microsoft parts.
+EMEA offers many ASPs supporting local repair services with genuine Microsoft parts.
#### Austria
@@ -191,7 +191,7 @@ EMEA offers a variety of ASPs supporting local repair services with genuine Micr
Asia Pacific
-ASPs in the Asia Pacific region offer a mix of onsite services, meeting the needs of both personal and business users across several countries.
+ASPs in the Asia Pacific region offer a mix of onsite services, meeting the needs of both personal and business users across multiple regions.
#### Australia
From 7c9f5b58bbc536adf0a243d5b5434d14ff24ec81 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 15:55:06 -0800
Subject: [PATCH 30/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 8 ++++----
1 file changed, 4 insertions(+), 4 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 66189f1a..8d2534f9 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -76,12 +76,12 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Duke Computer Repair](https://www.dukestores.duke.edu/index.php/computer-repair/) | -- | |
| [DXC Technology](https://dxc.com/us) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [GlobalAsset](https://globalassetonline.com/) | -- | |
-| [Hemmersbach US Ltd](https://www.hemmersbach.com/fieldservices)| ✔ | Onsite repair requires high volume (1000+ devices). |
+| [Hemmersbach US Ltd](https://www.hemmersbach.com/fieldservices)| ✔ | |
| [Insight](https://www.insight.com/) | -- | |
| [Integration Technologies Group](https://www.itgonline.com/) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [IT savvy](https://www.itsavvy.com/) | -- | |
| [MCPC](https://www.mcpc.com/) | ✔ | |
-| [MicroK12](https://microk12.com/) | ✔ | Onsite repair available case-by-case. |
+| [MicroK12](https://microk12.com/) | ✔ | |
| [Mobile ME IT](https://mobilemeit.com/) | -- | |
| [Netsync Network Solutions](https://www.netsync.com/services/managed-services/microsoft-asp/) | ✔ |
| [New York Computer Help](https://www.newyorkcomputerhelp.com/microsoft-surface-repair-provider-in-new-york/) | ✔ |
@@ -136,7 +136,7 @@ EMEA offers many ASPs supporting local repair services with genuine Microsoft pa
| [Bechtle](https://www.bechtle.com/) | -- | |
| [Computacenter](https://www.computacenter.com/) | ✔ | |
| [Energy Net Gmbh](https://www.energy-net.de/services/maintenance-repair/microsoft-asp/) | ✔ | |
-| [Hemmersbach](https://www.hemmersbach.com/fieldservices) | ✔ | Onsite repair requires high volume. |
+| [Hemmersbach](https://www.hemmersbach.com/fieldservices) | ✔ | |
| [MetaComp](https://www.metacomp.de/) | ✔ | |
| [Ratiodata](https://www.ratiodata.de/) | ✔ | |
| [Think About It](https://think-about.it/) | -- | |
@@ -200,7 +200,7 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| [ASI solutions](https://www.asi.com.au/) | -- | |
| [Comp Now](https://www.compnow.com.au/) | ✔ | |
| [Harvey Norman](https://www.harveynorman.com.au/techteam) | ✔ | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
-| [Hemmersbach Australia](https://www.hemmersbach.com/fieldservices) |✔ | Onsite repair requires high volume. |
+| [Hemmersbach Australia](https://www.hemmersbach.com/fieldservices) |✔ | |
| [JB Hi-Fi](https://www.jbhifi.business/) | ✔ | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
| [KEH Partnership](https://technology.theschoollocker.com.au/) | -- | |
| [Stott & Hoare](https://www.stotthoare.com.au/) | ✔ | |
From aef88d1df68feabe5c30b4281879fd48602b7bc7 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 16:24:19 -0800
Subject: [PATCH 31/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 84 ++++++++++++-------------
1 file changed, 42 insertions(+), 42 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 8d2534f9..2a41a2a8 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -47,51 +47,51 @@ The Americas provide extensive repair services with ASPs available in Canada and
#### Canada
-| Authorized Service Provider | Onsite Repair | Notes |
-|---------------------------------------------|---------------|----------------------------------------|
-| [CompuCom](https://www4.compucom.com/compucom-canada) | -- | |
-| [Compugen](https://www.compugen.com/) | ✔ | |
-| [Converge Technology Solutions](https://convergetp.com/) | ✔ | |
-| [Coreio](https://www.coreio.com/) | ✔ | |
-| [DXC Canada](https://dxc.com/ca/en)| -- |[Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
-| [Insight](https://ca.insight.com/en_CA/home.html) | -- | |
-| [IT Mission](https://itmission.com/) | -- | |
-| [Microserve](https://www.microserve.ca/) | ✔ | |
-| [TD SYNNEX](https://www.synnexcorp.com/ca/) | -- | |
-| [WBM Technologies](https://www.wbm.ca/) | ✔ | |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------------------------------------|---------------|-----------------------------------------|
+| [CompuCom](https://www4.compucom.com/compucom-canada) | -- | |
+| [Compugen](https://www.compugen.com/) | ✔ | |
+| [Converge Technology Solutions](https://convergetp.com/) | ✔ | |
+| [Coreio](https://www.coreio.com/) | ✔ | |
+| [DXC Canada](https://dxc.com/ca/en) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
+| [Insight](https://ca.insight.com/en_CA/home.html) | -- | |
+| [IT Mission](https://itmission.com/) | -- | |
+| [Microserve](https://www.microserve.ca/) | ✔ | |
+| [TD SYNNEX](https://www.synnexcorp.com/ca/) | -- | |
+| [WBM Technologies](https://www.wbm.ca/) | ✔ | |
#### United States
-| Authorized Service Provider | Onsite Repair | Notes |
-|---------------------------------------------|---------------|----------------------------------------|
-| [Applied Data Technologies](https://applieddatatech.com/) | ✔ | |
-| [Checkpoint Services](https://www.checkpoint.com/) | ✔ | |
-| [CompuCom](https://www.compucom.com/) | -- | |
-| [Compugen](https://www.compugen.us/) | ✔ | |
-| [Connection](https://www.connection.com/) | -- | |
-| [Converge Technology Solutions](https://convergetp.com/digital-workplace/) | -- | |
-| [Coreio](https://www.coreio.com/) | ✔ | |
-| [DHE](https://www.dhecs.com/) | ✔ | |
-| [DI Technology Group Inc](https://store.dataimpressions.com/) | -- | |
-| [Duke Computer Repair](https://www.dukestores.duke.edu/index.php/computer-repair/) | -- | |
-| [DXC Technology](https://dxc.com/us) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
-| [GlobalAsset](https://globalassetonline.com/) | -- | |
-| [Hemmersbach US Ltd](https://www.hemmersbach.com/fieldservices)| ✔ | |
-| [Insight](https://www.insight.com/) | -- | |
-| [Integration Technologies Group](https://www.itgonline.com/) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
-| [IT savvy](https://www.itsavvy.com/) | -- | |
-| [MCPC](https://www.mcpc.com/) | ✔ | |
-| [MicroK12](https://microk12.com/) | ✔ | |
-| [Mobile ME IT](https://mobilemeit.com/) | -- | |
-| [Netsync Network Solutions](https://www.netsync.com/services/managed-services/microsoft-asp/) | ✔ |
-| [New York Computer Help](https://www.newyorkcomputerhelp.com/microsoft-surface-repair-provider-in-new-york/) | ✔ |
-| [ProTech Computer Systems, Inc](https://www.protsys.com/)| -- | |
-| [Sterling](https://sterling.com/) | -- | |
-| [TD SYNNEX](https://www.synnexcorp.com/us/) | -- | |
-| [Trafera](https://www.trafera.com/) | -- | |
-| [uBreakiFix](https://ubreakifix.com/repairs) | -- | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
-| [UDT](https://udtonline.com/) | -- | |
-| [Zones](https://www.zones.com/site/home/index.html) | -- | |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------------------------------------|---------------|-----------------------------------------|
+| [Applied Data Technologies](https://applieddatatech.com/) | ✔ | |
+| [Checkpoint Services](https://www.checkpoint.com/) | ✔ | |
+| [CompuCom](https://www.compucom.com/) | -- | |
+| [Compugen](https://www.compugen.us/) | ✔ | |
+| [Connection](https://www.connection.com/) | -- | |
+| [Converge Technology Solutions](https://convergetp.com/digital-workplace/) | -- | |
+| [Coreio](https://www.coreio.com/) | ✔ | |
+| [DHE](https://www.dhecs.com/) | ✔ | |
+| [DI Technology Group Inc](https://store.dataimpressions.com/) | -- | |
+| [Duke Computer Repair](https://www.dukestores.duke.edu/index.php/computer-repair/) | -- | |
+| [DXC Technology](https://dxc.com/us) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
+| [GlobalAsset](https://globalassetonline.com/) | -- | |
+| [Hemmersbach US Ltd](https://www.hemmersbach.com/fieldservices) | ✔ | |
+| [Insight](https://www.insight.com/) | -- | |
+| [Integration Technologies Group](https://www.itgonline.com/) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
+| [IT savvy](https://www.itsavvy.com/) | -- | |
+| [MCPC](https://www.mcpc.com/) | ✔ | |
+| [MicroK12](https://microk12.com/) | ✔ | |
+| [Mobile ME IT](https://mobilemeit.com/) | -- | |
+| [Netsync Network Solutions](https://www.netsync.com/services/managed-services/microsoft-asp/) | ✔ | |
+| [New York Computer Help](https://www.newyorkcomputerhelp.com/microsoft-surface-repair-provider-in-new-york/) | ✔ | |
+| [ProTech Computer Systems, Inc](https://www.protsys.com/) | -- | |
+| [Sterling](https://sterling.com/) | -- | |
+| [TD SYNNEX](https://www.synnexcorp.com/us/) | -- | |
+| [Trafera](https://www.trafera.com/) | -- | |
+| [uBreakiFix](https://ubreakifix.com/repairs) | -- | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
+| [UDT](https://udtonline.com/) | -- | |
+| [Zones](https://www.zones.com/site/home/index.html) | -- | |
From 6174b90041e1d284e4e1cc455c1adef2d633bd0e Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 16:37:53 -0800
Subject: [PATCH 32/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 16 +++++++++-------
1 file changed, 9 insertions(+), 7 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 2a41a2a8..5c1d68ad 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -117,16 +117,18 @@ EMEA offers many ASPs supporting local repair services with genuine Microsoft pa
#### Denmark
-| Authorized Service Provider | Onsite Repair | Notes |
-|------------------------------------|---------------|----------------------------------------|
-| [Atea A/S](https://www.atea.dk/) | ✔ | |
+
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------------------------------------|---------------|-----------------------------------------|
+| [Atea A/S](https://www.atea.dk/) | ✔ | |
+
#### France
-| Authorized Service Provider | Onsite Repair | Notes |
-|------------------------------------|---------------|----------------------------------------|
-| [D4B](https://digital4business.fr/) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
-| [Econocom](https://www.econocom.com/) | ✔ | |
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------------------------------------|---------------|-----------------------------------------|
+| [D4B](https://digital4business.fr/) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
+| [Econocom](https://www.econocom.com/) | ✔ | |
#### Germany
From 814d22172042a3dfd59058cfa236886f093fa106 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 16:48:55 -0800
Subject: [PATCH 33/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 2 +-
1 file changed, 1 insertion(+), 1 deletion(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 5c1d68ad..40738188 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -31,7 +31,7 @@ Non-Reseller ASPs, as noted on this page, partner with Resellers as noncompeting
### Consumer ASPs vs. Commercial ASPs
-- **Consumer ASPs** are repair partners with physical stores where individual customers can bring devices for service. They typically support repairs for both consumer and commercial devices but are primarily oriented toward consumer-grade repairs. These providers might also have limitations in handling large-scale commercial service needs.
+- **Consumer ASPs** are repair partners with physical stores where individual customers can bring devices for service. They typically support repairs for both consumer and commercial devices. These providers might also have limitations in handling large-scale commercial service needs.
- **Commercial ASPs** specialize in working with enterprise customers, schools, federal organizations, and small-to-medium businesses. These providers are equipped to handle high-volume repair needs and offer services tailored to the unique requirements of commercial segments. They might also provide onsite repair options for large-scale deployments or managed service agreements.
From 8e3b3520b3723f0c92312b49e8b6b9ce446c9cef Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 16:56:17 -0800
Subject: [PATCH 34/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 4 ++--
1 file changed, 2 insertions(+), 2 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 40738188..b8885da7 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -22,8 +22,8 @@ We're committed to delivering exceptional service and support by continuously ex
All authorized service providers (ASPs) offer **depot repair**, while some also provide the option for **onsite repair** based on availability and your location:
-- **Onsite repair (available at select ASPs):** If available, a skilled technician comes to your location to evaluate and repair the device, minimizing downtime.
-- **Depot repair (available at all ASPs):** The ASP collects your device and transports it to their repair center, where it undergoes inspection and repair by an expert technician. Once the repair is complete, the device is returned to you.
+- **Onsite repair (available at select ASPs):** A skilled technician comes to your location to evaluate and repair the device, minimizing downtime.
+- **Depot repair (available at all ASPs):** You make arrangements to transport your device to their repair center, where it undergoes inspection and repair by an expert technician. Once the repair is complete, the device is returned to you.
### Reseller vs. Non-Reseller ASPs
From 1f65bb332e1d9b43e4b5fdaf371fcb4af9397fdd Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 17:34:07 -0800
Subject: [PATCH 35/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 6 +++---
1 file changed, 3 insertions(+), 3 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index b8885da7..91f611f6 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -84,7 +84,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [MicroK12](https://microk12.com/) | ✔ | |
| [Mobile ME IT](https://mobilemeit.com/) | -- | |
| [Netsync Network Solutions](https://www.netsync.com/services/managed-services/microsoft-asp/) | ✔ | |
-| [New York Computer Help](https://www.newyorkcomputerhelp.com/microsoft-surface-repair-provider-in-new-york/) | ✔ | |
+| [New York Computer Help](https://www.newyorkcomputerhelp.com/microsoft-surface-repair-provider-in-new-york/) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [ProTech Computer Systems, Inc](https://www.protsys.com/) | -- | |
| [Sterling](https://sterling.com/) | -- | |
| [TD SYNNEX](https://www.synnexcorp.com/us/) | -- | |
@@ -107,7 +107,7 @@ EMEA offers many ASPs supporting local repair services with genuine Microsoft pa
| [ACP IT Solutions GMbh](https://www.acp-gruppe.com/de-at/news-und-events/acp-ist-authorized-surface-provider) | -- | |
| [Bechtle GmbH IT Systemhaus](https://www.bechtle.com/at-en/about-bechtle/company/bechtle-systemhouse-austria) | ✔ | |
| [CLS](https://www.cls.at/) | -- | |
-| [Mobiletouch Austria GmbH](https://mobiletouch.at/) | -- | |
+| [Mobiletouch Austria GmbH](https://mobiletouch.at/) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps)|
#### Belgium
@@ -183,7 +183,7 @@ EMEA offers many ASPs supporting local repair services with genuine Microsoft pa
| [HybrIT](https://www.hybrit.co.uk/) | ✔ | |
| [Jigsaw Systems Ltd](https://www.jigsaw24.com/partnerships/microsoft)|-- | |
| [Specialist Computer Centre](https://www.scc.com/)|-- | |
-| [TMT First Limited](https://www.tmtfirst.co.uk/microsoft-surface-repairs/) | -- | |
+| [TMT First Limited](https://www.tmtfirst.co.uk/microsoft-surface-repairs/) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [Westcoast](https://www.westcoast.co.uk/) | -- | |
| [XMA](https://www.xma.co.uk/) | -- | |
| [Zones](https://uk.zones.com/) | -- | |
From d2cf05e5b95a27894fded97b26bb25cf74205fd9 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 17:42:08 -0800
Subject: [PATCH 36/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 2 +-
1 file changed, 1 insertion(+), 1 deletion(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 91f611f6..92566483 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -75,7 +75,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [DI Technology Group Inc](https://store.dataimpressions.com/) | -- | |
| [Duke Computer Repair](https://www.dukestores.duke.edu/index.php/computer-repair/) | -- | |
| [DXC Technology](https://dxc.com/us) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
-| [GlobalAsset](https://globalassetonline.com/) | -- | |
+| [GlobalAsset](https://globalassetonline.com/) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [Hemmersbach US Ltd](https://www.hemmersbach.com/fieldservices) | ✔ | |
| [Insight](https://www.insight.com/) | -- | |
| [Integration Technologies Group](https://www.itgonline.com/) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
From f49d9b3b238f4510caa3a7512dc906106af1a469 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Wed, 18 Dec 2024 17:53:45 -0800
Subject: [PATCH 37/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 1 -
1 file changed, 1 deletion(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 92566483..5d0126ff 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -53,7 +53,6 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Compugen](https://www.compugen.com/) | ✔ | |
| [Converge Technology Solutions](https://convergetp.com/) | ✔ | |
| [Coreio](https://www.coreio.com/) | ✔ | |
-| [DXC Canada](https://dxc.com/ca/en) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [Insight](https://ca.insight.com/en_CA/home.html) | -- | |
| [IT Mission](https://itmission.com/) | -- | |
| [Microserve](https://www.microserve.ca/) | ✔ | |
From dc0239b7493a55c34b576d00c041f10b3c0bee9d Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 19 Dec 2024 11:13:17 -0800
Subject: [PATCH 38/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 18 ++++++++++++++----
1 file changed, 14 insertions(+), 4 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 5d0126ff..18b19b7c 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -6,7 +6,7 @@ ms.localizationpriority: medium
author: coveminer
ms.author: chauncel
ms.topic: overview
-ms.date: 12/18/2024
+ms.date: 12/19/2024
ms.reviewer:
manager: frankbu
appliesto:
@@ -53,6 +53,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Compugen](https://www.compugen.com/) | ✔ | |
| [Converge Technology Solutions](https://convergetp.com/) | ✔ | |
| [Coreio](https://www.coreio.com/) | ✔ | |
+| [Hemmersbach Canada Ltd.](https://www.hemmersbach.com/fieldservices) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [Insight](https://ca.insight.com/en_CA/home.html) | -- | |
| [IT Mission](https://itmission.com/) | -- | |
| [Microserve](https://www.microserve.ca/) | ✔ | |
@@ -75,7 +76,7 @@ The Americas provide extensive repair services with ASPs available in Canada and
| [Duke Computer Repair](https://www.dukestores.duke.edu/index.php/computer-repair/) | -- | |
| [DXC Technology](https://dxc.com/us) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [GlobalAsset](https://globalassetonline.com/) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
-| [Hemmersbach US Ltd](https://www.hemmersbach.com/fieldservices) | ✔ | |
+| [Hemmersbach US Ltd](https://www.hemmersbach.com/fieldservices) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [Insight](https://www.insight.com/) | -- | |
| [Integration Technologies Group](https://www.itgonline.com/) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [IT savvy](https://www.itsavvy.com/) | -- | |
@@ -137,8 +138,9 @@ EMEA offers many ASPs supporting local repair services with genuine Microsoft pa
| [Bechtle](https://www.bechtle.com/) | -- | |
| [Computacenter](https://www.computacenter.com/) | ✔ | |
| [Energy Net Gmbh](https://www.energy-net.de/services/maintenance-repair/microsoft-asp/) | ✔ | |
-| [Hemmersbach](https://www.hemmersbach.com/fieldservices) | ✔ | |
+| [Hemmersbach](https://www.hemmersbach.com/fieldservices) | ✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [MetaComp](https://www.metacomp.de/) | ✔ | |
+| [MR Datentechnik Vertriebs- und Service GmbH](https://mr-daten.de/mr-partnerwelt/) | | |
| [Ratiodata](https://www.ratiodata.de/) | ✔ | |
| [Think About It](https://think-about.it/) | -- | |
@@ -201,7 +203,7 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| [ASI solutions](https://www.asi.com.au/) | -- | |
| [Comp Now](https://www.compnow.com.au/) | ✔ | |
| [Harvey Norman](https://www.harveynorman.com.au/techteam) | ✔ | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
-| [Hemmersbach Australia](https://www.hemmersbach.com/fieldservices) |✔ | |
+| [Hemmersbach Australia](https://www.hemmersbach.com/fieldservices) |✔ | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [JB Hi-Fi](https://www.jbhifi.business/) | ✔ | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
| [KEH Partnership](https://technology.theschoollocker.com.au/) | -- | |
| [Stott & Hoare](https://www.stotthoare.com.au/) | ✔ | |
@@ -230,6 +232,14 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| [Service Plus Group Limited](https://serviceplus.co.nz/brands/microsoft-surface-authorised-repairs/)|-- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
| [The Laptop Company](https://www.laptop.co.nz/) | -- | |
+#### Singapore
+
+| Authorized Service Provider | Onsite Repair | Notes |
+|------------------------------------|---------------|----------------------------------------|
+| [JK Technology Pte Ltd](https://jktech.com.sg/pages/microsoft-authorised-service-provider) | -- | |
+| [Hemmersbach Singapore Pte. Ltd](https://www.hemmersbach.com/fieldservices) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
+
+
#### South Korea
| Authorized Service Provider | Onsite Repair | Notes |
From d5e1786142517c9fa4108e6a942487ac54277f8f Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 19 Dec 2024 11:33:08 -0800
Subject: [PATCH 39/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 2 +-
1 file changed, 1 insertion(+), 1 deletion(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 18b19b7c..14bff2e0 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -1,6 +1,6 @@
---
title: Surface repair by Microsoft Authorized Service Providers
-description: Discover how Microsoft ASPs offer Surface repairs using genuine parts & direct support, collaborating closely with Microsoft for quality service.
+description: Discover how Microsoft ASPs offer Surface repairs using genuine parts and direct support, collaborating closely with Microsoft for quality service.
ms.service: surface
ms.localizationpriority: medium
author: coveminer
From 723d9850c28ba11e74ba87fdb318e0e23d0be74d Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 19 Dec 2024 13:12:40 -0800
Subject: [PATCH 40/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 8 +-------
1 file changed, 1 insertion(+), 7 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index 14bff2e0..a43dd313 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -35,7 +35,7 @@ Non-Reseller ASPs, as noted on this page, partner with Resellers as noncompeting
- **Commercial ASPs** specialize in working with enterprise customers, schools, federal organizations, and small-to-medium businesses. These providers are equipped to handle high-volume repair needs and offer services tailored to the unique requirements of commercial segments. They might also provide onsite repair options for large-scale deployments or managed service agreements.
-## Global ASP network
+### Global ASP network
The growing ASP network consists of over 160 locations and continues to expand as new partners are onboarded. Select your region for available ASPs:
@@ -117,12 +117,10 @@ EMEA offers many ASPs supporting local repair services with genuine Microsoft pa
#### Denmark
-
| Authorized Service Provider | Onsite Repair | Notes |
|------------------------------------------------------------------|---------------|-----------------------------------------|
| [Atea A/S](https://www.atea.dk/) | ✔ | |
-
#### France
| Authorized Service Provider | Onsite Repair | Notes |
@@ -211,13 +209,11 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
#### China
-
| Authorized Service Provider | Onsite Repair | Notes |
|------------------------------------|---------------|----------------------------------------|
| [Digital China (神州数码)](https://www.digitalchina.com/)| ✔ | [Consumer ASP](#consumer-asps-vs-commercial-asps) with walk-in services |
| [Double Rise (倍升互联)](https://www.doublerise.com/Microsoft.html)| -- | |
-
#### Japan
| Authorized Service Provider | Onsite Repair | Notes |
@@ -239,7 +235,6 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| [JK Technology Pte Ltd](https://jktech.com.sg/pages/microsoft-authorised-service-provider) | -- | |
| [Hemmersbach Singapore Pte. Ltd](https://www.hemmersbach.com/fieldservices) | -- | [Non-Reseller ASP](#reseller-vs-non-reseller-asps) |
-
#### South Korea
| Authorized Service Provider | Onsite Repair | Notes |
@@ -254,4 +249,3 @@ ASPs in the Asia Pacific region offer a mix of onsite services, meeting the need
| [Hope Computers (赫普電腦)](https://asp.hope.tw/)| ✔ | |
-
From 87a47cec6001f77f9c74fd03f66a0cf85c905753 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 19 Dec 2024 13:56:43 -0800
Subject: [PATCH 41/44] Update authorized-service-providers.md
---
surface/authorized-service-providers.md | 6 +++---
1 file changed, 3 insertions(+), 3 deletions(-)
diff --git a/surface/authorized-service-providers.md b/surface/authorized-service-providers.md
index a43dd313..ee3ab4cf 100644
--- a/surface/authorized-service-providers.md
+++ b/surface/authorized-service-providers.md
@@ -16,13 +16,13 @@ appliesto:
# Surface repair by Microsoft Authorized Service Providers
-We're committed to delivering exceptional service and support by continuously expanding our network of Authorized Service Providers (ASPs). These trusted partners work directly with Microsoft to resolve issues with your Microsoft devices. All ASPs perform repairs on Microsoft’s behalf, have direct access to Microsoft support, and use genuine Microsoft parts to ensure quality and reliability.
+We're committed to delivering exceptional service and support by continuously expanding our network of Authorized Service Providers (ASPs). These trusted partners work directly with Microsoft to address repair needs for your Surface devices. All ASPs perform repairs on Microsoft’s behalf, have direct access to Microsoft support, and use genuine Microsoft parts to ensure quality and reliability.
## How it works
-All authorized service providers (ASPs) offer **depot repair**, while some also provide the option for **onsite repair** based on availability and your location:
+All authorized service providers (ASPs) offer **depot repair**, while some also provide the option for **onsite repair**, depending on availability and location:
-- **Onsite repair (available at select ASPs):** A skilled technician comes to your location to evaluate and repair the device, minimizing downtime.
+- **Onsite repair (available at select ASPs):** A skilled technician visits your location to evaluate and, if possible, repair the device, minimizing downtime.
- **Depot repair (available at all ASPs):** You make arrangements to transport your device to their repair center, where it undergoes inspection and repair by an expert technician. Once the repair is complete, the device is returned to you.
### Reseller vs. Non-Reseller ASPs
From 1ccd59ba9ab7897f2792fc9e882e108763a07bcb Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 19 Dec 2024 14:57:47 -0800
Subject: [PATCH 42/44] update links
---
surface-hub/surface-hub-3-security.md | 3 +--
surface/wake-on-power-for-surface.md | 2 +-
2 files changed, 2 insertions(+), 3 deletions(-)
diff --git a/surface-hub/surface-hub-3-security.md b/surface-hub/surface-hub-3-security.md
index 7f0c6306..25f751ce 100644
--- a/surface-hub/surface-hub-3-security.md
+++ b/surface-hub/surface-hub-3-security.md
@@ -44,8 +44,7 @@ The default local admin account is a well-known entry point for malicious actors
The Unified Extensible Firmware Interface (UEFI) is an advanced firmware interface designed to replace the traditional BIOS (Basic Input/Output System), providing enhanced features like improved security, faster boot times, and support for larger hard drives in modern Windows operating systems. By setting a UEFI password, you add an extra layer of security, preventing unauthorized users from changing the device's firmware settings. Set a strong UEFI password and store it in a secure location.
-Use the [Surface IT Toolkit](https://www.microsoft.com/download/confirmation.aspx?id=46703) to set a UEFI password with
-[Surface Enterprise Management Mode (SEMM)](/surface/surface-enterprise-management-mode).
+Use the [Surface IT Toolkit](/surface/surface-it-toolkit.md) to set a UEFI password with [Surface Enterprise Management Mode (SEMM)](/surface/surface-enterprise-management-mode).
### Enroll Surface Hub in SEMM
diff --git a/surface/wake-on-power-for-surface.md b/surface/wake-on-power-for-surface.md
index 48225a14..0abec137 100644
--- a/surface/wake-on-power-for-surface.md
+++ b/surface/wake-on-power-for-surface.md
@@ -64,7 +64,7 @@ Surface UEFI Configurator lets you save individual UEFI settings in a Windows In
## To enable Wake-on-Power
-1. Download and install the [Surface IT Toolkit](https://www.microsoft.com/download/confirmation.aspx?id=46703).
+1. Download and install the [Surface IT Toolkit](surface-it-toolkit.md).
2. Open [UEFI Configurator](surface-it-toolkit-uefi-config.md) and follow the instructions to create a [UEFI Configuration package](/surface/surface-it-toolkit-uefi-config#create-a-surface-uefi-configuration-package) that turns on Wake on Power for targeted devices.
3. Under **Advanced Settings**, toggle **Wake-on-Power** to **On**.
From d37f674460ddef0a7afaf6e63f7d14338585d783 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 19 Dec 2024 15:17:15 -0800
Subject: [PATCH 43/44] Update surface-hub-3-security.md
---
surface-hub/surface-hub-3-security.md | 1 -
1 file changed, 1 deletion(-)
diff --git a/surface-hub/surface-hub-3-security.md b/surface-hub/surface-hub-3-security.md
index 25f751ce..6447d255 100644
--- a/surface-hub/surface-hub-3-security.md
+++ b/surface-hub/surface-hub-3-security.md
@@ -46,7 +46,6 @@ The Unified Extensible Firmware Interface (UEFI) is an advanced firmware interfa
Use the [Surface IT Toolkit](/surface/surface-it-toolkit.md) to set a UEFI password with [Surface Enterprise Management Mode (SEMM)](/surface/surface-enterprise-management-mode).
-
### Enroll Surface Hub in SEMM
You need a dedicated USB drive with at least 50 MB of storage space.
From 4dae21057d7b00564d353335beb5841a446b0fd1 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 19 Dec 2024 15:22:56 -0800
Subject: [PATCH 44/44] Update surface-hub-3-security.md
---
surface-hub/surface-hub-3-security.md | 2 +-
1 file changed, 1 insertion(+), 1 deletion(-)
diff --git a/surface-hub/surface-hub-3-security.md b/surface-hub/surface-hub-3-security.md
index 6447d255..bd85fb43 100644
--- a/surface-hub/surface-hub-3-security.md
+++ b/surface-hub/surface-hub-3-security.md
@@ -44,7 +44,7 @@ The default local admin account is a well-known entry point for malicious actors
The Unified Extensible Firmware Interface (UEFI) is an advanced firmware interface designed to replace the traditional BIOS (Basic Input/Output System), providing enhanced features like improved security, faster boot times, and support for larger hard drives in modern Windows operating systems. By setting a UEFI password, you add an extra layer of security, preventing unauthorized users from changing the device's firmware settings. Set a strong UEFI password and store it in a secure location.
-Use the [Surface IT Toolkit](/surface/surface-it-toolkit.md) to set a UEFI password with [Surface Enterprise Management Mode (SEMM)](/surface/surface-enterprise-management-mode).
+Use the [Surface IT Toolkit](/surface/surface-it-toolkit) to set a UEFI password with [Surface Enterprise Management Mode (SEMM)](/surface/surface-enterprise-management-mode).
### Enroll Surface Hub in SEMM