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Merge pull request #9316 from v-lianna/CI_6554
AB#6554 stop-error-or-blue-screen-error-troubleshooting.md
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.openpublishing.redirection.json

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"source_path": "support/windows-client/performance/stop-error-or-blue-screen-error-troubleshooting.md",
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"redirect_url": "/troubleshoot/windows-client/performance/stop-code-error-troubleshooting"
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---
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title: Stop error, bug check, or blue screen error troubleshooting
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description: Learn advanced options for troubleshooting stop errors, also known as blue screen errors or bug check errors.
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ms.date: 01/15/2025
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title: Stop code error or bug check troubleshooting
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description: Learn advanced options for troubleshooting stop code errors or bug check errors.
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ms.date: 07/14/2025
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ms.topic: troubleshooting
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manager: dcscontentpm
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ms.collection: highpri
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ms.custom:
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- sap:system performance\system reliability (crash,errors,bug check or blue screen,unexpected reboot)
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- pcy:WinComm Performance
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ms.reviewer: kaushika
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ms.reviewer: kaushika, mereddy
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audience: itpro
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---
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# Advanced troubleshooting for stop or blue screen errors
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# Advanced troubleshooting for stop code errors
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<p class="alert is-flex is-primary"><span class="has-padding-left-medium has-padding-top-extra-small"><a class="button is-primary" href="https://vsa.services.microsoft.com/v1.0/?partnerId=7d74cf73-5217-4008-833f-87a1a278f2cb&flowId=DMC&initialQuery=31806236" target='_blank'><b>Try our Virtual Agent</b></a></span><span class="has-padding-small"> - It can help you quickly identify and fix common Windows boot issues</span>
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> [!NOTE]
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> If you're not a support agent or IT professional, you'll find more helpful information about stop error ("blue screen") messages in [Troubleshoot blue screen errors](https://support.microsoft.com/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad).
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> If you're not a support agent or IT professional, you'll find more helpful information about stop code error messages in [Troubleshoot stop code errors](https://support.microsoft.com/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad).
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_Applies to:_ &nbsp; Supported versions of Windows Server and Windows Client
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## What causes stop errors?
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When Windows encounters a condition that compromises safe system operation, the system stops. Examples include something failing that could compromise security or lead to corruption of the operating system (OS) and/or user data. When the machine stops in order to prevent the operating system from moving forward in these conditions, it is called a bug check (or bugcheck). It is also commonly referred to as a system crash, a kernel error, a blue screen, a blue screen of death (BSOD), or a stop error. On preview releases of Windows, the screen color can be green, leading to the green screen of death (GSOD).
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When Windows encounters a condition that compromises safe system operation, the system stops. Examples include something failing that could compromise security or lead to corruption of the operating system (OS) and/or user data. When the machine stops in order to prevent the operating system from moving forward in these conditions, it is called a bug check (or bugcheck). It is also commonly referred to as a system crash, a kernel error, or a stop code error. On preview releases of Windows, the screen color can be green, leading to the green screen of death (GSOD).
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There's no simple explanation for the cause of stop errors. Many different factors can be involved. Our analysis of the root causes of crashes indicates that:
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support/windows-client/toc.yml

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href: ./performance/view-system-registry-with-64-bit-windows.md
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- name: Windows 10 causes issues when it calls CreateWindowEx
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- name: Blue Screen/Bugcheck
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- name: Bugcheck/Stop code errors
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items:
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- name: Bug check 0x124 after a Windows in-place upgrade on Apple devices
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- name: Stop error on Lenovo ThinkPad with KB4568831 update
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- name: Stop error or blue screen error troubleshooting
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href: ./performance/stop-error-or-blue-screen-error-troubleshooting.md
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- name: Stop code error troubleshooting
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href: ./performance/stop-code-error-troubleshooting.md
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- name: Stop error when updating in-box Broadcom network adapter driver
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href: ./performance/stop-error-broadcom-network-driver-update.md
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- name: Tablet device creates only a minidump file

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