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1 | 1 | ---
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2 |
| -title: Stop error, bug check, or blue screen error troubleshooting |
3 |
| -description: Learn advanced options for troubleshooting stop errors, also known as blue screen errors or bug check errors. |
4 |
| -ms.date: 01/15/2025 |
| 2 | +title: Stop code error or bug check troubleshooting |
| 3 | +description: Learn advanced options for troubleshooting stop code errors or bug check errors. |
| 4 | +ms.date: 07/14/2025 |
5 | 5 | ms.topic: troubleshooting
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6 | 6 | manager: dcscontentpm
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7 | 7 | ms.collection: highpri
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8 | 8 | ms.custom:
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9 | 9 | - sap:system performance\system reliability (crash,errors,bug check or blue screen,unexpected reboot)
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10 | 10 | - pcy:WinComm Performance
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11 |
| -ms.reviewer: kaushika |
| 11 | +ms.reviewer: kaushika, mereddy |
12 | 12 | audience: itpro
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13 | 13 | ---
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14 |
| -# Advanced troubleshooting for stop or blue screen errors |
| 14 | +# Advanced troubleshooting for stop code errors |
15 | 15 |
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16 | 16 | <p class="alert is-flex is-primary"><span class="has-padding-left-medium has-padding-top-extra-small"><a class="button is-primary" href="https://vsa.services.microsoft.com/v1.0/?partnerId=7d74cf73-5217-4008-833f-87a1a278f2cb&flowId=DMC&initialQuery=31806236" target='_blank'><b>Try our Virtual Agent</b></a></span><span class="has-padding-small"> - It can help you quickly identify and fix common Windows boot issues</span>
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17 | 17 |
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18 | 18 | > [!NOTE]
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19 |
| -> If you're not a support agent or IT professional, you'll find more helpful information about stop error ("blue screen") messages in [Troubleshoot blue screen errors](https://support.microsoft.com/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad). |
| 19 | +> If you're not a support agent or IT professional, you'll find more helpful information about stop code error messages in [Troubleshoot stop code errors](https://support.microsoft.com/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad). |
20 | 20 |
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21 | 21 | _Applies to:_ Supported versions of Windows Server and Windows Client
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22 | 22 |
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23 | 23 | ## What causes stop errors?
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24 | 24 |
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25 |
| -When Windows encounters a condition that compromises safe system operation, the system stops. Examples include something failing that could compromise security or lead to corruption of the operating system (OS) and/or user data. When the machine stops in order to prevent the operating system from moving forward in these conditions, it is called a bug check (or bugcheck). It is also commonly referred to as a system crash, a kernel error, a blue screen, a blue screen of death (BSOD), or a stop error. On preview releases of Windows, the screen color can be green, leading to the green screen of death (GSOD). |
| 25 | +When Windows encounters a condition that compromises safe system operation, the system stops. Examples include something failing that could compromise security or lead to corruption of the operating system (OS) and/or user data. When the machine stops in order to prevent the operating system from moving forward in these conditions, it is called a bug check (or bugcheck). It is also commonly referred to as a system crash, a kernel error, or a stop code error. On preview releases of Windows, the screen color can be green, leading to the green screen of death (GSOD). |
26 | 26 |
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27 | 27 | There's no simple explanation for the cause of stop errors. Many different factors can be involved. Our analysis of the root causes of crashes indicates that:
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28 | 28 |
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