From acbcde8b0fa4ce65f5ce3aa8f2e2e9febe2e54fb Mon Sep 17 00:00:00 2001 From: ErikjeMS Date: Tue, 19 Nov 2024 10:54:40 -0800 Subject: [PATCH] 54373224 --- windows-365/enterprise/connection-errors.md | 18 ++++++++++++++++++ 1 file changed, 18 insertions(+) diff --git a/windows-365/enterprise/connection-errors.md b/windows-365/enterprise/connection-errors.md index b4e43cf1156..a9bc3127398 100644 --- a/windows-365/enterprise/connection-errors.md +++ b/windows-365/enterprise/connection-errors.md @@ -86,6 +86,24 @@ If you only manage the user's physical device through Group Policy or you don't **Possible solution**: If the issue persists, sign in to [windows365.microsoft.com](https://windows365.microsoft.com) > select the cog icon next to the Cloud PC > **Restart**. +### Connection Attempt timed out, Please try again or An error occurred while accessing this resource or Connection attempt timed out. Please try again. + +If you encounter these errors, make sure that you don't have a configured CSP or GPO that blocks remote desktop connections. + +**Intune CSP policy** + +Settings Catalog: Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Connections + +- *Allow users to connect remotely by using Remote Desktop Services* + +**GPO configuration path** + +Computer Configuration\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Connections + +- *Allow users to connect remotely by using Remote Desktop Services* + +If you continue to experience issues, run the Inspect Connection option within Windows App or the Troubleshoot option under the Manage my Cloud PC located under the three dots. + ## Other connection error causes Some other possible causes for Cloud PC connection failures include: