I'm getting the error BIOMETRIC_HARDWARE_NOT_SUPPORTED even though my device (running Android 9) has FACE ID set up?

[NiklasMerz]

Hi. Just installed the new version and I'm getting the error BIOMETRIC_HARDWARE_NOT_SUPPORTED even though my device (running Android 9) has FACE ID set up?

Originally posted by @richardshergold in #151 (comment)

[NiklasMerz]

@greaterking and @exxbrain Ideas? I never use FaceId on Android.

[richardshergold]

FYI this is a Samsung Galaxy A10 which only seems to have Face Recognition under Biometrics in Settings i.e no Fingerprint option. Also, it's an Ionic 3 application. I'm just trying the isAvailable call.

[greaterking]

@NiklasMerz will look at this later today.

[exxbrain]

@richardshergold, please star https://issuetracker.google.com/issues/143833196

[greaterking]

Perhaps that is the case @richardshergold as this works in the other android models.

[Jhanzaibkhadim]

Hi All,

Any update on the issue ? as i have tried this plugin with ionic 4 and face ID work fine on android but with ionic 3 it is not working fine on android device only fingerprint is working please provide any assistance.
thanks.

[Jhanzaibkhadim]

Hi All
i am getting the following response on infinix HOT 8 android
my fingerprint authentication is working fine but if i remove fingerprints and enrolled faceid on device than this is the response.

my ionic info:

i am stuck on this for a month.
i would appreciate if anyone can help.

no error during building the application.
thanks.

[exxbrain]

https://issuetracker.google.com/issues/143833196 is still opened

[Jhanzaibkhadim]

HI exxbrain
thanks for your response.
any update on the issue ?

[exxbrain]

@Jhanzaibkhadim , please follow the https://issuetracker.google.com/issues/143833196.

[NiklasMerz]

Since this is an OS issue I am locking this to prevent further questions.