Issue updating Logo and changing name

[ahlim0011]

Hi,

Could we schedule a Teams call? I tried updating the company logo and name, but it has caused some issues. Thanks!

[peddivyshnavi]

Hi @ahlim0011
Thanks for reaching out to us!
For updating Name
Update Short name in users manifest, author manifest and deploy the updated manifest in teams admin center.

For updating Logo

• Open Azure portal
• Navigate to respective resource group
• Open “Web app bot”
• Click on “Bot profile”
• Update “Display name” as required and click on Apply

• To update the logo, replace the ‘color’ image with the logo customer want to use, please make sure to use the same size and dimension of the image

• Please delete the uploaded manifest file and create a new zip file with these changes and reupload in the Teams admin centre

• Make sure to clear the Teams cache, you can find the steps here

[ahlim0011]

Unfortunately this hasn’t worked for me, thanks. ABDUL HALIM IT Support Administrator ***@***.*** +44 20 7665 5009 direct 12 Gough Square ​London ​EC4A 3DW +44 20 7665 5000 hausfeld.com This email is confidential and may be legally privileged. If you have received it in error, please contact me immediately. Hausfeld & Co. LLP is a limited liability partnership registered in the State of New York and is authorised and regulated by the Solicitors Regulation Authority ('SRA') in England & Wales with number 513826. From: peddivyshnavi ***@***.***> Sent: Wednesday, October 23, 2024 2:22 PM To: OfficeDev/microsoft-teams-apps-company-communicator ***@***.***> Cc: Abdul Halim ***@***.***>; Mention ***@***.***> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] Issue updating Logo and changing name (Issue #1596) Hi @ahlim0011 Thanks for reaching out to us! For updating Name Update Short name in users manifest, author manifest and͏​​‌͏ [External email]<https://summary.uk.defend.egress.com/v3/summary?ref=email&crId=6718f88c445e85a4ed0be9cd&lang=en> [First time sender]<https://summary.uk.defend.egress.com/v3/summary?ref=email&crId=6718f88c445e85a4ed0be9cd&lang=en> Hi @ahlim0011<https://github.com/ahlim0011> Thanks for reaching out to us! For updating Name Update Short name in users manifest, author manifest and deploy the updated manifest in teams admin center. image.png (view on web)<https://github.com/user-attachments/assets/cc5b110e-98b7-4055-9177-bb70d46e286a> For updating Logo * Open Azure portal * Navigate to respective resource group * Open “Web app bot” * Click on “Bot profile” * Update “Display name” as required and click on Apply * image.png (view on web)<https://github.com/user-attachments/assets/b4d037fa-a885-405c-8cc7-e25e77b8363a> * To update the logo, replace the ‘color’ image with the logo customer want to use, please make sure to use the same size and dimension of the image * image.png (view on web)<https://github.com/user-attachments/assets/069b07a3-9cba-4ef9-91c8-3cb8f1ed586f> * Please delete the uploaded manifest file and create a new zip file with these changes and reupload in the Teams admin centre * Make sure to clear the Teams cache, you can find the steps here<https://answers.microsoft.com/en-us/msteams/forum/all/clear-cache/0810ce4f-af14-4269-b01f-adc89a0af4c4> — Reply to this email directly, view it on GitHub<#1596 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BDZ4XHY5627KBCXXZV5LFVTZ46PH3AVCNFSM6AAAAABQOVRGT2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMZSGE2TKMZQGE>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[peddivyshnavi]

Hi @ahlim0011

• Please share screenshots of the Short name in the users and author manifests you uploaded in Teams as mentioned above.
• also please share bot profile

[peddivyshnavi]

@ahlim0011
Could you please update us on the status of the issue?

[v-jaygupta]

Hello @ahlim0011 ,
Could you please update us on the status of the issue?

[ahlim0011]

Hi, This didn’t work, can we have a teams call? ABDUL HALIM IT Support Administrator ***@***.*** +44 20 7665 5009 direct 12 Gough Square ​London ​EC4A 3DW +44 20 7665 5000 hausfeld.com This email is confidential and may be legally privileged. If you have received it in error, please contact me immediately. Hausfeld & Co. LLP is a limited liability partnership registered in the State of New York and is authorised and regulated by the Solicitors Regulation Authority ('SRA') in England & Wales with number 513826. From: v-jaygupta ***@***.***> Sent: Monday, November 4, 2024 11:06 AM To: OfficeDev/microsoft-teams-apps-company-communicator ***@***.***> Cc: Abdul Halim ***@***.***>; Mention ***@***.***> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] Issue updating Logo and changing name (Issue #1596) Hello @ahlim0011 , Could you please update us on the status of the issue? — Reply to this email directly, view it on Gi͏​​‌͏ [Graymail]<https://summary.uk.defend.egress.com/v3/summary?ref=email&crId=6728aabaa07464737017531c&lang=en> [External email]<https://summary.uk.defend.egress.com/v3/summary?ref=email&crId=6728aabaa07464737017531c&lang=en> Hello @ahlim0011<https://github.com/ahlim0011> , Could you please update us on the status of the issue? — Reply to this email directly, view it on GitHub<#1596 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BDZ4XH4BVDJOFQE3WZMXUH3Z65IJHAVCNFSM6AAAAABQOVRGT2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDINJUGQZDCMBVG4>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[tiwariShiv7]

Hi @ahlim0011, We can start a Teams Conversation. Please share your Timezone and e-mail ID to reach out.

[ahlim0011]

Hi, Do you have any slots this afternoon 2pm London time? ABDUL HALIM IT Support Administrator ***@***.*** +44 20 7665 5009 direct 12 Gough Square ​London ​EC4A 3DW +44 20 7665 5000 hausfeld.com This email is confidential and may be legally privileged. If you have received it in error, please contact me immediately. Hausfeld & Co. LLP is a limited liability partnership registered in the State of New York and is authorised and regulated by the Solicitors Regulation Authority ('SRA') in England & Wales with number 513826. From: tiwariShiv7 ***@***.***> Sent: Wednesday, November 6, 2024 12:45 AM To: OfficeDev/microsoft-teams-apps-company-communicator ***@***.***> Cc: Abdul Halim ***@***.***>; Mention ***@***.***> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] Issue updating Logo and changing name (Issue #1596) Hi @ahlim0011, We can start a Teams Conversation. Please share your Timezone and e-mail ID to reach out. — Reply to thi͏​​‌͏ [Graymail]<https://summary.uk.defend.egress.com/v3/summary?ref=email&crId=672abc350a3ac448bf919974&lang=en> [External email]<https://summary.uk.defend.egress.com/v3/summary?ref=email&crId=672abc350a3ac448bf919974&lang=en> Hi @ahlim0011<https://github.com/ahlim0011>, We can start a Teams Conversation. Please share your Timezone and e-mail ID to reach out. — Reply to this email directly, view it on GitHub<#1596 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BDZ4XHYL4LS622PVX2ZWAMTZ7FRCRAVCNFSM6AAAAABQOVRGT2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDINJYGQ4DCMJTGY>. You are receiving this because you were mentioned.Message ID: ***@***.******@***.***>>

[tiwariShiv7]

Hi @ahlim0011, Yes we can become available during the mentioned time on a different date but to connect with you we would be needing your e-mail address to connect. Please share the contact e-mail here

[v-jaygupta]

@ahlim0011 ,
Could you please share your email id so that we can start discussing this issue internally over teams?

[v-jaygupta]

@ahlim0011 ,
Could you please update us on the status of the issue. If the issue still persist, please share your email id so that we can start discussing this issue internally over teams?

[v-jaygupta]

@ahlim0011 ,
Could you please let us know if the issue still persists. If not, can we close this issue?

[ahlim0011]

Sorry was on leave can we have a meeting this week? ABDUL HALIM IT Support Administrator ***@***.*** +44 20 7665 5009 direct 12 Gough Square ​London ​EC4A 3DW +44 20 7665 5000 hausfeld.com This email is confidential and may be legally privileged. If you have received it in error, please contact me immediately. Hausfeld & Co. LLP is a limited liability partnership registered in the State of New York and is authorised and regulated by the Solicitors Regulation Authority ('SRA') in England & Wales with number 513826. From: v-jaygupta ***@***.***> Sent: Tuesday, November 19, 2024 12:41 PM To: OfficeDev/microsoft-teams-apps-company-communicator ***@***.***> Cc: Abdul Halim ***@***.***>; Mention ***@***.***> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] Issue updating Logo and changing name (Issue #1596) @ahlim0011 , Could you please let us know if the issue still persists. If not, can we close this issue? — Reply to this͏​​‌͏ [Graymail]<https://summary.uk.defend.egress.com/v3/summary?ref=email&crId=673c8754774ccdf1dba7af36&lang=en> [External email]<https://summary.uk.defend.egress.com/v3/summary?ref=email&crId=673c8754774ccdf1dba7af36&lang=en> @ahlim0011<https://github.com/ahlim0011> , Could you please let us know if the issue still persists. If not, can we close this issue? — Reply to this email directly, view it on GitHub<#1596 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BDZ4XHZWP47V234BDONA3VL2BMWUNAVCNFSM6AAAAABQOVRGT2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIOBVGYYDOMBZGQ>. You are receiving this because you were mentioned.Message ID: ***@***.******@***.***>>

[ahlim0011]

Hi, Was on leave, can you we still have a meeting. ABDUL HALIM IT Support Administrator ***@***.*** +44 20 7665 5009 direct 12 Gough Square ​London ​EC4A 3DW +44 20 7665 5000 hausfeld.com This email is confidential and may be legally privileged. If you have received it in error, please contact me immediately. Hausfeld & Co. LLP is a limited liability partnership registered in the State of New York and is authorised and regulated by the Solicitors Regulation Authority ('SRA') in England & Wales with number 513826. From: v-jaygupta ***@***.***> Sent: Tuesday, November 19, 2024 12:41 PM To: OfficeDev/microsoft-teams-apps-company-communicator ***@***.***> Cc: Abdul Halim ***@***.***>; Mention ***@***.***> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] Issue updating Logo and changing name (Issue #1596) @ahlim0011 , Could you please let us know if the issue still persists. If not, can we close this issue? — Reply to this͏​​‌͏ [Graymail]<https://summary.uk.defend.egress.com/v3/summary?ref=email&crId=673c8754774ccdf1dba7af36&lang=en> [External email]<https://summary.uk.defend.egress.com/v3/summary?ref=email&crId=673c8754774ccdf1dba7af36&lang=en> @ahlim0011<https://github.com/ahlim0011> , Could you please let us know if the issue still persists. If not, can we close this issue? — Reply to this email directly, view it on GitHub<#1596 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BDZ4XHZWP47V234BDONA3VL2BMWUNAVCNFSM6AAAAABQOVRGT2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIOBVGYYDOMBZGQ>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[ahlim0011]

Hi, can we open this ticket please, thanks.

[v-jaygupta]

Duplicate of issue #1618, hence, closing this issue.