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Excel add-in running on shared runtime randomely stops reacting to buttons in Excel Online #5203
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Hi @taralex77, thx for reaching out here.
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This is the plug-in: https://appsource.microsoft.com/en-us/product/office/WA104382023?src=office&tab=Overview To add a little details to the issue description, we tracked what happens during the load: |
@taralex77, I just realized that you submitted another case for this addin on another problem?
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Hi Ruizhi, Thank you for bearing with me!
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A published add-in that works great in the desktop versions of Excel in some documents stops reacting to button presses in the ribbon (the task pane just doesn't open).
We added some logs and it appears that the script entry point doesn't even get hit, so the plug-in is not initialized, even though it shows up in the ribbon correctly. This is completely random, in some documents it works fine, but in some – it doesn't and no amout of reloading of the page helps. This is causing major issues with the users, has anyone seen such behavior?
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