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displayDialogAsync is crashing after around 15 seconds after successfully opening an URL #5211

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pietrofxq opened this issue Dec 19, 2024 · 2 comments
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Area: Outlook Issue related to Outlook add-ins Needs: attention 👋 Waiting on Microsoft to provide feedback

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@pietrofxq
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Provide required information needed to triage your issue

Your Environment

  • Platform [PC desktop, Mac, iOS, Office on the web]: PC
  • Host [Excel, Word, PowerPoint, etc.]: Outlook
  • Office version number: Web
  • Operating System: Windows 11
  • Browser (if using Office on the web): Chrome

Expected behavior

Iframe popup should stay open and not crash

Current behavior

When I open my service URL with displayDialogAsync using these parameters:

{
          height: 90,
          width: 90,
          promptBeforeOpen: false,
          displayInIframe: true,
 },

the URL is loaded correctly. After doing no action and waiting 15 seconds, this screen shows up:

image

Clearing network and console in devtools and waiting for the crash reports no activity whatsoever about what might have happened

Steps to reproduce

Call displayDialogAsync with these parameters:

 Office.context.ui.displayDialogAsync(
          'https://fire.chilipiper.io',
          {
            height: 90,
            width: 90,
            promptBeforeOpen: false,
            displayInIframe: true,
          })
@microsoft-github-policy-service microsoft-github-policy-service bot added the Needs: triage 🔍 New issue, needs PM on rotation to triage ASAP label Dec 19, 2024
@exextoc exextoc added Needs: attention 👋 Waiting on Microsoft to provide feedback Area: Outlook Issue related to Outlook add-ins and removed Needs: triage 🔍 New issue, needs PM on rotation to triage ASAP labels Dec 19, 2024
@exextoc exextoc self-assigned this Dec 19, 2024
@Oleg-O
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Oleg-O commented Dec 19, 2024

Could you please provide the version of this Outlook client?

@Oleg-O Oleg-O added Needs: author feedback Waiting for author (creator) of Issue to provide more info and removed Needs: attention 👋 Waiting on Microsoft to provide feedback labels Dec 19, 2024
@pietrofxq
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Could you please provide the version of this Outlook client?

I am testing in outlook web, do I need to reproduce it on desktop?

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs: attention 👋 Waiting on Microsoft to provide feedback and removed Needs: author feedback Waiting for author (creator) of Issue to provide more info labels Dec 20, 2024
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Labels
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