Spinning White Screen of Death

[micahalcorn]

Many users are reporting that the webview never loads after native onboarding. It is a white screen with an endless spinner. All of the reports that I have seen involve Android devices, but there's a slim chance that this is only due to the fact that the vast majority of our usage is coming from Android. The IP addresses that I have tried to match in Sentry reveal no errors at all. @tomlinton theorized that this could be caused by #2344. I've confirmed that many of the users are on Android 6, but at least a couple of people claim to be on Android 7.

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[micahalcorn]

Getting more reports of this on Android 7. 😕

[tomlinton]

Same as #2344.

[micahalcorn]

@tomlinton how confident are we about that? I couldn't prove that it was happening on 7️⃣ but received more than one report indicating that it might be happening there too. Would it affect both?

[tomlinton]

Yea the Android version isn't the important bit, it's the version of WebView that shipped with those Android releases. I can't find a list of the versions anywhere but I'm confident it is the same thing.

[micahalcorn]

Got it, that makes sense. ☑️