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Service Level Agreement for MiniTwit API

This document was co-written by OpenAI

Introduction

This Service Level Agreement (SLA) outlines the commitments made by Soufflé and the customer (referred to as "you" or "customer") for the use of our MiniTwit API (referred to as "the service"). This SLA defines the service scope, uptime commitment, maintenance and upgrade schedules, and response time. By using the service, you agree to the terms and conditions of this SLA.

Parties

This SLA is an agreement between Soufflé and the customer.

Service Scope

The service includes the MiniTwit API and any associated software or services provided by Soufflé. The service is provided through an Application Programming Interface (API) and is accessible over the internet.

Contract Duration

This SLA is effective from the date of agreement and will remain in effect until terminated by either party.

Definitions, Conventions, Acronyms, and Abbreviations

  • SLA: Service Level Agreement. A formal agreement between a service provider and a customer that outlines the level of service expected and the commitments made by both parties.
  • Uptime: The percentage of time that a service is available and functioning properly. Uptime is calculated by dividing the total amount of time that the service is available by the total amount of time that the service should be available.

Uptime Commitment

We guarantee a monthly uptime percentage of >99.9% for the MiniTwit API.

Maintenance and Upgrade Schedule

We may perform maintenance or upgrades on the MiniTwit API from time to time. We will provide advance notice of any planned maintenance or upgrades to the customer. Emergency maintenance or upgrades may be performed at any time without advance notice.

Response Time

We commit to responding to any technical issues related to our MiniTwit API within 24 hours of being notified of the issue. We will work diligently to resolve the issue as soon as possible.

Please note that this SLA represents our commitment to providing reliable and high-quality services. However, we cannot guarantee 100% uptime or zero technical issues. In the event that we fail to meet our SLA commitments, we will work with you to resolve any issues and make things right.