From c52e201f1d3048c42f464ce0c05c5cdb4384c6de Mon Sep 17 00:00:00 2001
From: sicarius <sicarius97@protonmail.com>
Date: Fri, 24 Oct 2025 15:11:15 -0500
Subject: [PATCH 1/6] Fix Zoho Desk search-ticket and add list-tickets with
 comprehensive props
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

This commit addresses issue #18798 by adding comprehensive prop definitions
to the Zoho Desk integration, enabling AI to properly configure ticket
search and listing with all available API parameters.

Changes:
- Added new propDefinitions to zoho_desk.app.mjs:
  * ticketPriority: Dynamic options from organization fields
  * assigneeId: Dynamic options from agents list
  * channel: Dynamic options from organization fields
  * ticketSortBy: Static sort options (createdTime, modifiedTime, dueDate, relevance)
  * from: Pagination offset parameter
  * limit: Results limit parameter (max 50)

- Added streaming methods for better pagination:
  * getTicketsStream(): Stream paginated ticket lists
  * searchTicketsStream(): Stream paginated search results

- Enhanced search-ticket action (v0.0.7):
  * Added departmentId filter
  * Added status filter
  * Added priority filter
  * Added assigneeId filter
  * Added channel filter
  * Added sortBy parameter
  * Added from/limit pagination
  * Added maxResults parameter
  * Implemented streaming for large result sets

- Created new list-tickets action (v0.0.1):
  * Full filtering by department, status, priority, assignee, channel, contact
  * Sorting options
  * Pagination support
  * Include parameter for related resources
  * Streaming support for large datasets

All changes verified against Zoho Desk API documentation:
- Search Tickets: https://desk.zoho.com/DeskAPIDocument#Search_SearchTickets
- List Tickets: https://desk.zoho.com/DeskAPIDocument#Tickets_Listalltickets

Fixes #18798

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude <noreply@anthropic.com>
---
 .../actions/list-tickets/list-tickets.mjs     | 145 ++++++++++++++
 .../actions/search-ticket/search-ticket.mjs   | 107 ++++++++--
 components/zoho_desk/zoho_desk.app.mjs        | 187 ++++++++++++++++++
 3 files changed, 428 insertions(+), 11 deletions(-)
 create mode 100644 components/zoho_desk/actions/list-tickets/list-tickets.mjs

diff --git a/components/zoho_desk/actions/list-tickets/list-tickets.mjs b/components/zoho_desk/actions/list-tickets/list-tickets.mjs
new file mode 100644
index 0000000000000..103f3d3039968
--- /dev/null
+++ b/components/zoho_desk/actions/list-tickets/list-tickets.mjs
@@ -0,0 +1,145 @@
+import zohoDesk from "../../zoho_desk.app.mjs";
+
+export default {
+  key: "zoho_desk-list-tickets",
+  name: "List Tickets",
+  description: "Lists all tickets in your help desk with optional filtering. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)",
+  type: "action",
+  version: "0.0.1",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: true,
+  },
+  props: {
+    zohoDesk,
+    orgId: {
+      propDefinition: [
+        zohoDesk,
+        "orgId",
+      ],
+    },
+    departmentId: {
+      propDefinition: [
+        zohoDesk,
+        "departmentId",
+        ({ orgId }) => ({
+          orgId,
+        }),
+      ],
+    },
+    status: {
+      propDefinition: [
+        zohoDesk,
+        "ticketStatus",
+      ],
+    },
+    priority: {
+      propDefinition: [
+        zohoDesk,
+        "ticketPriority",
+      ],
+    },
+    assigneeId: {
+      propDefinition: [
+        zohoDesk,
+        "assigneeId",
+        ({ orgId }) => ({
+          orgId,
+        }),
+      ],
+    },
+    channel: {
+      propDefinition: [
+        zohoDesk,
+        "channel",
+      ],
+    },
+    contactId: {
+      propDefinition: [
+        zohoDesk,
+        "contactId",
+        ({ orgId }) => ({
+          orgId,
+        }),
+      ],
+    },
+    sortBy: {
+      propDefinition: [
+        zohoDesk,
+        "ticketSortBy",
+      ],
+    },
+    from: {
+      propDefinition: [
+        zohoDesk,
+        "from",
+      ],
+    },
+    limit: {
+      propDefinition: [
+        zohoDesk,
+        "limit",
+      ],
+    },
+    maxResults: {
+      propDefinition: [
+        zohoDesk,
+        "maxResults",
+      ],
+    },
+    include: {
+      type: "string",
+      label: "Include",
+      description: "Additional resources to include in the response (comma-separated). For example: `contacts,products,assignee`",
+      optional: true,
+    },
+  },
+  async run({ $ }) {
+    const {
+      orgId,
+      departmentId,
+      status,
+      priority,
+      assigneeId,
+      channel,
+      contactId,
+      sortBy,
+      from,
+      limit,
+      maxResults,
+      include,
+    } = this;
+
+    const params = {};
+
+    // Add optional filter parameters
+    if (departmentId) params.departmentId = departmentId;
+    if (status) params.status = status;
+    if (priority) params.priority = priority;
+    if (assigneeId) params.assignee = assigneeId;
+    if (channel) params.channel = channel;
+    if (contactId) params.contactId = contactId;
+    if (sortBy) params.sortBy = sortBy;
+    if (from) params.from = from;
+    if (limit) params.limit = limit;
+    if (include) params.include = include;
+
+    const tickets = [];
+    const stream = this.zohoDesk.getTicketsStream({
+      headers: {
+        orgId,
+      },
+      params,
+      max: maxResults,
+    });
+
+    for await (const ticket of stream) {
+      tickets.push(ticket);
+    }
+
+    $.export("$summary", `Successfully retrieved ${tickets.length} ticket(s)`);
+
+    return tickets;
+  },
+};
diff --git a/components/zoho_desk/actions/search-ticket/search-ticket.mjs b/components/zoho_desk/actions/search-ticket/search-ticket.mjs
index b0c7a1b728a5b..5c93e0c5eac6e 100644
--- a/components/zoho_desk/actions/search-ticket/search-ticket.mjs
+++ b/components/zoho_desk/actions/search-ticket/search-ticket.mjs
@@ -5,7 +5,7 @@ export default {
   name: "Search Ticket",
   description: "Searches for tickets in your help desk. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Search_TicketsSearchAPI)",
   type: "action",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
@@ -24,23 +24,108 @@ export default {
       label: "Search",
       description: "Search throughout the ticket with `wildcard search` strategy",
     },
+    departmentId: {
+      propDefinition: [
+        zohoDesk,
+        "departmentId",
+        ({ orgId }) => ({
+          orgId,
+        }),
+      ],
+    },
+    status: {
+      propDefinition: [
+        zohoDesk,
+        "ticketStatus",
+      ],
+    },
+    priority: {
+      propDefinition: [
+        zohoDesk,
+        "ticketPriority",
+      ],
+    },
+    assigneeId: {
+      propDefinition: [
+        zohoDesk,
+        "assigneeId",
+        ({ orgId }) => ({
+          orgId,
+        }),
+      ],
+    },
+    channel: {
+      propDefinition: [
+        zohoDesk,
+        "channel",
+      ],
+    },
+    sortBy: {
+      propDefinition: [
+        zohoDesk,
+        "ticketSortBy",
+      ],
+    },
+    from: {
+      propDefinition: [
+        zohoDesk,
+        "from",
+      ],
+    },
+    limit: {
+      propDefinition: [
+        zohoDesk,
+        "limit",
+      ],
+    },
+    maxResults: {
+      propDefinition: [
+        zohoDesk,
+        "maxResults",
+      ],
+    },
   },
   async run({ $ }) {
     const {
       orgId,
       search,
+      departmentId,
+      status,
+      priority,
+      assigneeId,
+      channel,
+      sortBy,
+      from,
+      limit,
+      maxResults,
     } = this;
 
-    const { data: tickets = [] } =
-      await this.zohoDesk.searchTickets({
-        headers: {
-          orgId,
-        },
-        params: {
-          _all: search,
-          sortBy: "relevance",
-        },
-      });
+    const params = {
+      _all: search,
+      sortBy: sortBy || "relevance",
+    };
+
+    // Add optional filter parameters
+    if (departmentId) params.departmentId = departmentId;
+    if (status) params.status = status;
+    if (priority) params.priority = priority;
+    if (assigneeId) params.assignee = assigneeId;
+    if (channel) params.channel = channel;
+    if (from) params.from = from;
+    if (limit) params.limit = limit;
+
+    const tickets = [];
+    const stream = this.zohoDesk.searchTicketsStream({
+      headers: {
+        orgId,
+      },
+      params,
+      max: maxResults,
+    });
+
+    for await (const ticket of stream) {
+      tickets.push(ticket);
+    }
 
     $.export("$summary", `Successfully found ${tickets.length} ticket(s)`);
 
diff --git a/components/zoho_desk/zoho_desk.app.mjs b/components/zoho_desk/zoho_desk.app.mjs
index a99e88d2b9312..db2953d9ded78 100644
--- a/components/zoho_desk/zoho_desk.app.mjs
+++ b/components/zoho_desk/zoho_desk.app.mjs
@@ -189,6 +189,109 @@ export default {
       optional: true,
       default: constants.MAX_RESOURCES,
     },
+    ticketPriority: {
+      type: "string",
+      label: "Priority",
+      description: "Priority level of the ticket",
+      optional: true,
+      async options() {
+        const { data: fields = [] } =
+          await this.getOrganizationFields({
+            params: {
+              module: "tickets",
+              apiNames: "priority",
+            },
+          });
+        const { allowedValues = [] } = fields[0] || {};
+        return allowedValues.map(({ value }) => value);
+      },
+    },
+    assigneeId: {
+      type: "string",
+      label: "Assignee",
+      description: "The agent assigned to the ticket",
+      optional: true,
+      async options(args) {
+        return this.getResourcesOptions({
+          ...args,
+          resourceFn: this.getAgents,
+          resourceMapper: ({
+            id: value, name: label,
+          }) => ({
+            value,
+            label,
+          }),
+        });
+      },
+    },
+    channel: {
+      type: "string",
+      label: "Channel",
+      description: "The channel through which the ticket was created",
+      optional: true,
+      async options() {
+        const { data: fields = [] } =
+          await this.getOrganizationFields({
+            params: {
+              module: "tickets",
+              apiNames: "channel",
+            },
+          });
+        const { allowedValues = [] } = fields[0] || {};
+        return allowedValues.map(({ value }) => value);
+      },
+    },
+    ticketSortBy: {
+      type: "string",
+      label: "Sort By",
+      description: "Field to sort tickets by",
+      optional: true,
+      options: [
+        {
+          label: "Created Time (Ascending)",
+          value: "createdTime",
+        },
+        {
+          label: "Created Time (Descending)",
+          value: "-createdTime",
+        },
+        {
+          label: "Modified Time (Ascending)",
+          value: "modifiedTime",
+        },
+        {
+          label: "Modified Time (Descending)",
+          value: "-modifiedTime",
+        },
+        {
+          label: "Due Date (Ascending)",
+          value: "dueDate",
+        },
+        {
+          label: "Due Date (Descending)",
+          value: "-dueDate",
+        },
+        {
+          label: "Relevance",
+          value: "relevance",
+        },
+      ],
+    },
+    from: {
+      type: "integer",
+      label: "From",
+      description: "Starting offset for pagination. Use this to retrieve results starting from a specific position.",
+      optional: true,
+      min: 1,
+    },
+    limit: {
+      type: "integer",
+      label: "Limit",
+      description: "Number of records to retrieve per request (max 50)",
+      optional: true,
+      min: 1,
+      max: 50,
+    },
   },
   methods: {
     getUrl(url, path, apiPrefix) {
@@ -328,6 +431,90 @@ export default {
         ...args,
       });
     },
+    async *getTicketsStream({
+      params,
+      headers,
+      max = constants.MAX_RESOURCES,
+    } = {}) {
+      let from = params?.from || 1;
+      let resourcesCount = 0;
+      let nextTickets;
+
+      while (true) {
+        try {
+          ({ data: nextTickets = [] } =
+            await this.getTickets({
+              withRetries: false,
+              headers,
+              params: {
+                ...params,
+                from,
+                limit: params?.limit || constants.DEFAULT_LIMIT,
+              },
+            }));
+        } catch (error) {
+          console.log("Stream error", error);
+          return;
+        }
+
+        if (nextTickets?.length < 1) {
+          return;
+        }
+
+        from += nextTickets?.length;
+
+        for (const ticket of nextTickets) {
+          resourcesCount += 1;
+          yield ticket;
+        }
+
+        if (max && resourcesCount >= max) {
+          return;
+        }
+      }
+    },
+    async *searchTicketsStream({
+      params,
+      headers,
+      max = constants.MAX_RESOURCES,
+    } = {}) {
+      let from = params?.from || 1;
+      let resourcesCount = 0;
+      let nextTickets;
+
+      while (true) {
+        try {
+          ({ data: nextTickets = [] } =
+            await this.searchTickets({
+              withRetries: false,
+              headers,
+              params: {
+                ...params,
+                from,
+                limit: params?.limit || constants.DEFAULT_LIMIT,
+              },
+            }));
+        } catch (error) {
+          console.log("Stream error", error);
+          return;
+        }
+
+        if (nextTickets?.length < 1) {
+          return;
+        }
+
+        from += nextTickets?.length;
+
+        for (const ticket of nextTickets) {
+          resourcesCount += 1;
+          yield ticket;
+        }
+
+        if (max && resourcesCount >= max) {
+          return;
+        }
+      }
+    },
     createTicketAttachment({
       ticketId, ...args
     } = {}) {

From 1a1245b0c240e31e97454d3d00c3021b5e6df57f Mon Sep 17 00:00:00 2001
From: sicarius <sicarius97@protonmail.com>
Date: Fri, 24 Oct 2025 15:17:36 -0500
Subject: [PATCH 2/6] Add comprehensive props to all Zoho Desk ticket and
 contact actions
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

Extended all Zoho Desk actions with complete prop definitions to enable
AI assistants and users to leverage the full capabilities of the Zoho Desk API.

App file (zoho_desk.app.mjs) enhancements:
- Added accountId propDefinition with dynamic options from accounts
- Added productId propDefinition for product association
- Added category propDefinition for ticket categorization
- Added subCategory propDefinition for sub-categorization
- Added classification propDefinition with dynamic options
- Added dueDate propDefinition for deadline management

Ticket actions enhancements:

create-ticket (v0.0.6 → v0.0.7):
- Added status, priority, assigneeId, channel props (using propDefinitions)
- Added classification, category, subCategory props
- Added dueDate for deadline tracking
- Added email and phone contact fields
- Added productId for product association
- Updated to conditionally include optional fields

update-ticket (v0.0.6 → v0.0.7):
- Made subject optional (was required)
- Added status, priority, assigneeId props
- Added departmentId, contactId, channel props
- Added classification, category, subCategory props
- Added dueDate and productId props
- Updated to conditionally include optional fields
- Now supports updating any ticket field

Contact actions enhancements:

create-contact (v0.0.6 → v0.0.7):
- Added accountId prop using dynamic propDefinition
- Added title prop for job title
- Added description prop for contact notes
- Updated to conditionally include optional fields

update-contact (v0.0.6 → v0.0.7):
- Made lastName optional (was required)
- Added accountId, title, description props
- Updated to conditionally include optional fields
- Now supports updating any contact field

Email reply action fix:

send-email-reply (v0.0.6 → v0.0.7):
- Replaced hardcoded static status options with dynamic ticketStatus propDefinition
- Renamed ticketStatus prop to status for consistency
- Updated to conditionally include optional fields
- Now uses organization-specific status values

All changes verified against Zoho Desk API documentation and tested for syntax errors.

Related to #18798

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude <noreply@anthropic.com>
---
 .../actions/create-contact/create-contact.mjs |  47 ++++++--
 .../actions/create-ticket/create-ticket.mjs   | 109 +++++++++++++++--
 .../send-email-reply/send-email-reply.mjs     |  40 +++----
 .../actions/update-contact/update-contact.mjs |  47 ++++++--
 .../actions/update-ticket/update-ticket.mjs   | 111 +++++++++++++++++-
 components/zoho_desk/zoho_desk.app.mjs        |  59 ++++++++++
 6 files changed, 365 insertions(+), 48 deletions(-)

diff --git a/components/zoho_desk/actions/create-contact/create-contact.mjs b/components/zoho_desk/actions/create-contact/create-contact.mjs
index 06d5a641e04de..ed18e39291adf 100644
--- a/components/zoho_desk/actions/create-contact/create-contact.mjs
+++ b/components/zoho_desk/actions/create-contact/create-contact.mjs
@@ -5,7 +5,7 @@ export default {
   name: "Create Contact",
   description: "Creates a contact in your help desk portal. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_CreateContact)",
   type: "action",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
@@ -48,6 +48,27 @@ export default {
       description: "Mobile number of the contact",
       optional: true,
     },
+    accountId: {
+      propDefinition: [
+        zohoDesk,
+        "accountId",
+        ({ orgId }) => ({
+          orgId,
+        }),
+      ],
+    },
+    title: {
+      type: "string",
+      label: "Title",
+      description: "Job title of the contact",
+      optional: true,
+    },
+    description: {
+      type: "string",
+      label: "Description",
+      description: "Description about the contact",
+      optional: true,
+    },
   },
   async run({ $ }) {
     const {
@@ -57,19 +78,29 @@ export default {
       email,
       phone,
       mobile,
+      accountId,
+      title,
+      description,
     } = this;
 
+    const data = {
+      lastName,
+    };
+
+    // Add optional fields
+    if (firstName) data.firstName = firstName;
+    if (email) data.email = email;
+    if (phone) data.phone = phone;
+    if (mobile) data.mobile = mobile;
+    if (accountId) data.accountId = accountId;
+    if (title) data.title = title;
+    if (description) data.description = description;
+
     const response = await this.zohoDesk.createContact({
       headers: {
         orgId,
       },
-      data: {
-        lastName,
-        firstName,
-        email,
-        phone,
-        mobile,
-      },
+      data,
     });
 
     $.export("$summary", `Successfully created a new contact with ID ${response.id}`);
diff --git a/components/zoho_desk/actions/create-ticket/create-ticket.mjs b/components/zoho_desk/actions/create-ticket/create-ticket.mjs
index f0fbe7f952931..f52e36066ec47 100644
--- a/components/zoho_desk/actions/create-ticket/create-ticket.mjs
+++ b/components/zoho_desk/actions/create-ticket/create-ticket.mjs
@@ -5,7 +5,7 @@ export default {
   name: "Create Ticket",
   description: "Creates a ticket in your helpdesk. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Createaticket)",
   type: "action",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
@@ -48,6 +48,75 @@ export default {
       description: "Description in the ticket",
       optional: true,
     },
+    status: {
+      propDefinition: [
+        zohoDesk,
+        "ticketStatus",
+      ],
+    },
+    priority: {
+      propDefinition: [
+        zohoDesk,
+        "ticketPriority",
+      ],
+    },
+    assigneeId: {
+      propDefinition: [
+        zohoDesk,
+        "assigneeId",
+        ({ orgId }) => ({
+          orgId,
+        }),
+      ],
+    },
+    channel: {
+      propDefinition: [
+        zohoDesk,
+        "channel",
+      ],
+    },
+    classification: {
+      propDefinition: [
+        zohoDesk,
+        "classification",
+      ],
+    },
+    category: {
+      propDefinition: [
+        zohoDesk,
+        "category",
+      ],
+    },
+    subCategory: {
+      propDefinition: [
+        zohoDesk,
+        "subCategory",
+      ],
+    },
+    dueDate: {
+      propDefinition: [
+        zohoDesk,
+        "dueDate",
+      ],
+    },
+    email: {
+      type: "string",
+      label: "Email",
+      description: "Email address for the ticket",
+      optional: true,
+    },
+    phone: {
+      type: "string",
+      label: "Phone",
+      description: "Phone number for the ticket",
+      optional: true,
+    },
+    productId: {
+      propDefinition: [
+        zohoDesk,
+        "productId",
+      ],
+    },
   },
   async run({ $ }) {
     const {
@@ -56,18 +125,44 @@ export default {
       contactId,
       subject,
       description,
+      status,
+      priority,
+      assigneeId,
+      channel,
+      classification,
+      category,
+      subCategory,
+      dueDate,
+      email,
+      phone,
+      productId,
     } = this;
 
+    const data = {
+      departmentId,
+      contactId,
+      subject,
+    };
+
+    // Add optional fields
+    if (description) data.description = description;
+    if (status) data.status = status;
+    if (priority) data.priority = priority;
+    if (assigneeId) data.assigneeId = assigneeId;
+    if (channel) data.channel = channel;
+    if (classification) data.classification = classification;
+    if (category) data.category = category;
+    if (subCategory) data.subCategory = subCategory;
+    if (dueDate) data.dueDate = dueDate;
+    if (email) data.email = email;
+    if (phone) data.phone = phone;
+    if (productId) data.productId = productId;
+
     const response = await this.zohoDesk.createTicket({
       headers: {
         orgId,
       },
-      data: {
-        departmentId,
-        contactId,
-        subject,
-        description,
-      },
+      data,
     });
 
     $.export("$summary", `Successfully created a new ticket with ID ${response.id}`);
diff --git a/components/zoho_desk/actions/send-email-reply/send-email-reply.mjs b/components/zoho_desk/actions/send-email-reply/send-email-reply.mjs
index 9dc0aaf58c28c..3be03f2b96607 100644
--- a/components/zoho_desk/actions/send-email-reply/send-email-reply.mjs
+++ b/components/zoho_desk/actions/send-email-reply/send-email-reply.mjs
@@ -5,7 +5,7 @@ export default {
   name: "Send E-Mail Reply",
   description: "Sends an email reply. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Threads#Threads_SendEmailReply)",
   type: "action",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
@@ -73,16 +73,12 @@ export default {
       description: "Content of the thread",
       optional: true,
     },
-    ticketStatus: {
-      type: "string",
-      label: "Ticket Status",
-      description: "Type of ticket resolution status. The values supported are `OPEN` and `ON HOLD` and `CLOSED`.",
-      optional: true,
-      options: [
-        "OPEN",
-        "ON HOLD",
-        "CLOSED",
+    status: {
+      propDefinition: [
+        zohoDesk,
+        "ticketStatus",
       ],
+      description: "Type of ticket resolution status to set after sending the email reply.",
     },
   },
   async run({ $ }) {
@@ -93,23 +89,27 @@ export default {
       to,
       content,
       contentType,
-      ticketStatus,
+      status,
     } = this;
 
+    const data = {
+      fromEmailAddress,
+      to,
+      channel: "EMAIL",
+      isForward: "true",
+    };
+
+    // Add optional fields
+    if (content) data.content = content;
+    if (contentType) data.contentType = contentType;
+    if (status) data.ticketStatus = status;
+
     const response = await this.zohoDesk.sendReply({
       ticketId,
       headers: {
         orgId,
       },
-      data: {
-        fromEmailAddress,
-        to,
-        content,
-        contentType,
-        ticketStatus,
-        channel: "EMAIL",
-        isForward: "true",
-      },
+      data,
     });
 
     $.export("$summary", `Successfully sent email reply with ID ${response.id}`);
diff --git a/components/zoho_desk/actions/update-contact/update-contact.mjs b/components/zoho_desk/actions/update-contact/update-contact.mjs
index 5f914cb1602a7..68bb673c2037d 100644
--- a/components/zoho_desk/actions/update-contact/update-contact.mjs
+++ b/components/zoho_desk/actions/update-contact/update-contact.mjs
@@ -5,7 +5,7 @@ export default {
   name: "Update Contact",
   description: "Updates details of an existing contact. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_Updateacontact)",
   type: "action",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,
@@ -32,6 +32,7 @@ export default {
       type: "string",
       label: "Last Name",
       description: "Last name of the contact",
+      optional: true,
     },
     firstName: {
       type: "string",
@@ -57,6 +58,27 @@ export default {
       description: "Mobile number of the contact",
       optional: true,
     },
+    accountId: {
+      propDefinition: [
+        zohoDesk,
+        "accountId",
+        ({ orgId }) => ({
+          orgId,
+        }),
+      ],
+    },
+    title: {
+      type: "string",
+      label: "Title",
+      description: "Job title of the contact",
+      optional: true,
+    },
+    description: {
+      type: "string",
+      label: "Description",
+      description: "Description about the contact",
+      optional: true,
+    },
   },
   async run({ $ }) {
     const {
@@ -67,20 +89,29 @@ export default {
       email,
       phone,
       mobile,
+      accountId,
+      title,
+      description,
     } = this;
 
+    const data = {};
+
+    // Add optional fields
+    if (lastName) data.lastName = lastName;
+    if (firstName) data.firstName = firstName;
+    if (email) data.email = email;
+    if (phone) data.phone = phone;
+    if (mobile) data.mobile = mobile;
+    if (accountId) data.accountId = accountId;
+    if (title) data.title = title;
+    if (description) data.description = description;
+
     const response = await this.zohoDesk.updateContact({
       contactId,
       headers: {
         orgId,
       },
-      data: {
-        lastName,
-        firstName,
-        email,
-        phone,
-        mobile,
-      },
+      data,
     });
 
     $.export("$summary", `Successfully updated contact with ID ${response.id}`);
diff --git a/components/zoho_desk/actions/update-ticket/update-ticket.mjs b/components/zoho_desk/actions/update-ticket/update-ticket.mjs
index 3b6c40b36c91e..8239f4cba55ad 100644
--- a/components/zoho_desk/actions/update-ticket/update-ticket.mjs
+++ b/components/zoho_desk/actions/update-ticket/update-ticket.mjs
@@ -5,7 +5,7 @@ export default {
   name: "Update Ticket",
   description: "Updates an existing ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Updateaticket)",
   type: "action",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,
@@ -32,6 +32,7 @@ export default {
       type: "string",
       label: "Subject",
       description: "Subject of the ticket",
+      optional: true,
     },
     description: {
       type: "string",
@@ -39,6 +40,81 @@ export default {
       description: "Description in the ticket",
       optional: true,
     },
+    status: {
+      propDefinition: [
+        zohoDesk,
+        "ticketStatus",
+      ],
+    },
+    priority: {
+      propDefinition: [
+        zohoDesk,
+        "ticketPriority",
+      ],
+    },
+    assigneeId: {
+      propDefinition: [
+        zohoDesk,
+        "assigneeId",
+        ({ orgId }) => ({
+          orgId,
+        }),
+      ],
+    },
+    departmentId: {
+      propDefinition: [
+        zohoDesk,
+        "departmentId",
+        ({ orgId }) => ({
+          orgId,
+        }),
+      ],
+    },
+    contactId: {
+      propDefinition: [
+        zohoDesk,
+        "contactId",
+        ({ orgId }) => ({
+          orgId,
+        }),
+      ],
+    },
+    channel: {
+      propDefinition: [
+        zohoDesk,
+        "channel",
+      ],
+    },
+    classification: {
+      propDefinition: [
+        zohoDesk,
+        "classification",
+      ],
+    },
+    category: {
+      propDefinition: [
+        zohoDesk,
+        "category",
+      ],
+    },
+    subCategory: {
+      propDefinition: [
+        zohoDesk,
+        "subCategory",
+      ],
+    },
+    dueDate: {
+      propDefinition: [
+        zohoDesk,
+        "dueDate",
+      ],
+    },
+    productId: {
+      propDefinition: [
+        zohoDesk,
+        "productId",
+      ],
+    },
   },
   async run({ $ }) {
     const {
@@ -46,17 +122,42 @@ export default {
       ticketId,
       subject,
       description,
+      status,
+      priority,
+      assigneeId,
+      departmentId,
+      contactId,
+      channel,
+      classification,
+      category,
+      subCategory,
+      dueDate,
+      productId,
     } = this;
 
+    const data = {};
+
+    // Add optional fields
+    if (subject) data.subject = subject;
+    if (description) data.description = description;
+    if (status) data.status = status;
+    if (priority) data.priority = priority;
+    if (assigneeId) data.assigneeId = assigneeId;
+    if (departmentId) data.departmentId = departmentId;
+    if (contactId) data.contactId = contactId;
+    if (channel) data.channel = channel;
+    if (classification) data.classification = classification;
+    if (category) data.category = category;
+    if (subCategory) data.subCategory = subCategory;
+    if (dueDate) data.dueDate = dueDate;
+    if (productId) data.productId = productId;
+
     const response = await this.zohoDesk.updateTicket({
       ticketId,
       headers: {
         orgId,
       },
-      data: {
-        subject,
-        description,
-      },
+      data,
     });
 
     $.export("$summary", `Successfully updated ticket with ID ${response.id}`);
diff --git a/components/zoho_desk/zoho_desk.app.mjs b/components/zoho_desk/zoho_desk.app.mjs
index db2953d9ded78..015296e4873c0 100644
--- a/components/zoho_desk/zoho_desk.app.mjs
+++ b/components/zoho_desk/zoho_desk.app.mjs
@@ -292,6 +292,65 @@ export default {
       min: 1,
       max: 50,
     },
+    accountId: {
+      type: "string",
+      label: "Account ID",
+      description: "The ID of the account",
+      optional: true,
+      async options(args) {
+        return this.getResourcesOptions({
+          ...args,
+          resourceFn: this.getAccounts,
+          resourceMapper: ({
+            id: value, accountName: label,
+          }) => ({
+            value,
+            label,
+          }),
+        });
+      },
+    },
+    productId: {
+      type: "string",
+      label: "Product ID",
+      description: "The ID of the product",
+      optional: true,
+    },
+    category: {
+      type: "string",
+      label: "Category",
+      description: "Category of the ticket",
+      optional: true,
+    },
+    subCategory: {
+      type: "string",
+      label: "Sub Category",
+      description: "Sub-category of the ticket",
+      optional: true,
+    },
+    classification: {
+      type: "string",
+      label: "Classification",
+      description: "Classification of the ticket",
+      optional: true,
+      async options() {
+        const { data: fields = [] } =
+          await this.getOrganizationFields({
+            params: {
+              module: "tickets",
+              apiNames: "classification",
+            },
+          });
+        const { allowedValues = [] } = fields[0] || {};
+        return allowedValues.map(({ value }) => value);
+      },
+    },
+    dueDate: {
+      type: "string",
+      label: "Due Date",
+      description: "Due date for the ticket in ISO 8601 format (e.g., 2024-12-31T23:59:59Z)",
+      optional: true,
+    },
   },
   methods: {
     getUrl(url, path, apiPrefix) {

From 6796faef7f79798419d9799130095a38c6725223 Mon Sep 17 00:00:00 2001
From: Michelle Bergeron <michelle.bergeron@gmail.com>
Date: Wed, 29 Oct 2025 10:26:11 -0400
Subject: [PATCH 3/6] versions

---
 .../actions/add-ticket-attachment/add-ticket-attachment.mjs     | 2 +-
 .../zoho_desk/actions/add-ticket-comment/add-ticket-comment.mjs | 2 +-
 components/zoho_desk/actions/create-account/create-account.mjs  | 2 +-
 components/zoho_desk/actions/find-contact/find-contact.mjs      | 2 +-
 .../actions/find-or-create-contact/find-or-create-contact.mjs   | 2 +-
 components/zoho_desk/actions/get-article/get-article.mjs        | 2 +-
 components/zoho_desk/actions/list-articles/list-articles.mjs    | 2 +-
 .../zoho_desk/actions/list-help-centers/list-help-centers.mjs   | 2 +-
 .../actions/list-root-categories/list-root-categories.mjs       | 2 +-
 .../zoho_desk/actions/search-articles/search-articles.mjs       | 2 +-
 components/zoho_desk/package.json                               | 2 +-
 .../sources/changed-ticket-status/changed-ticket-status.mjs     | 2 +-
 .../sources/deleted-article-instant/deleted-article-instant.mjs | 2 +-
 components/zoho_desk/sources/new-account/new-account.mjs        | 2 +-
 components/zoho_desk/sources/new-agent/new-agent.mjs            | 2 +-
 .../sources/new-article-instant/new-article-instant.mjs         | 2 +-
 components/zoho_desk/sources/new-contact/new-contact.mjs        | 2 +-
 .../sources/new-ticket-attachment/new-ticket-attachment.mjs     | 2 +-
 .../zoho_desk/sources/new-ticket-comment/new-ticket-comment.mjs | 2 +-
 .../zoho_desk/sources/new-ticket-message/new-ticket-message.mjs | 2 +-
 components/zoho_desk/sources/new-ticket/new-ticket.mjs          | 2 +-
 .../sources/updated-article-instant/updated-article-instant.mjs | 2 +-
 components/zoho_desk/sources/updated-ticket/updated-ticket.mjs  | 2 +-
 23 files changed, 23 insertions(+), 23 deletions(-)

diff --git a/components/zoho_desk/actions/add-ticket-attachment/add-ticket-attachment.mjs b/components/zoho_desk/actions/add-ticket-attachment/add-ticket-attachment.mjs
index 044dd73d14359..5596dc8a2790a 100644
--- a/components/zoho_desk/actions/add-ticket-attachment/add-ticket-attachment.mjs
+++ b/components/zoho_desk/actions/add-ticket-attachment/add-ticket-attachment.mjs
@@ -7,7 +7,7 @@ export default {
   name: "Add Ticket Attachment",
   description: "Attaches a file to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_CreateTicketattachment)",
   type: "action",
-  version: "0.1.5",
+  version: "0.1.6",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/zoho_desk/actions/add-ticket-comment/add-ticket-comment.mjs b/components/zoho_desk/actions/add-ticket-comment/add-ticket-comment.mjs
index 1a4d35a60183d..bca5d1fe5508b 100644
--- a/components/zoho_desk/actions/add-ticket-comment/add-ticket-comment.mjs
+++ b/components/zoho_desk/actions/add-ticket-comment/add-ticket-comment.mjs
@@ -5,7 +5,7 @@ export default {
   name: "Add Ticket Comment",
   description: "Adds a comment to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Createticketcomment)",
   type: "action",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/zoho_desk/actions/create-account/create-account.mjs b/components/zoho_desk/actions/create-account/create-account.mjs
index 0fb5e80c052bd..11b2e75ebed1d 100644
--- a/components/zoho_desk/actions/create-account/create-account.mjs
+++ b/components/zoho_desk/actions/create-account/create-account.mjs
@@ -5,7 +5,7 @@ export default {
   name: "Create Account",
   description: "Creates an account in your help desk portal. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Accounts#Accounts_CreateAccount)",
   type: "action",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/zoho_desk/actions/find-contact/find-contact.mjs b/components/zoho_desk/actions/find-contact/find-contact.mjs
index 0d243213c02a7..5b141302b2eb1 100644
--- a/components/zoho_desk/actions/find-contact/find-contact.mjs
+++ b/components/zoho_desk/actions/find-contact/find-contact.mjs
@@ -5,7 +5,7 @@ export default {
   name: "Find Contact",
   description: "Searches for contacts in your help desk portal. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Search#Search_SearchContacts)",
   type: "action",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/zoho_desk/actions/find-or-create-contact/find-or-create-contact.mjs b/components/zoho_desk/actions/find-or-create-contact/find-or-create-contact.mjs
index c32d8d331e9f2..3b1828e867822 100644
--- a/components/zoho_desk/actions/find-or-create-contact/find-or-create-contact.mjs
+++ b/components/zoho_desk/actions/find-or-create-contact/find-or-create-contact.mjs
@@ -5,7 +5,7 @@ export default {
   name: "Find or Create Contact",
   description: "Finds or create a contact. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_CreateContact)",
   type: "action",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/zoho_desk/actions/get-article/get-article.mjs b/components/zoho_desk/actions/get-article/get-article.mjs
index c746b86cb5dad..25776fea755a7 100644
--- a/components/zoho_desk/actions/get-article/get-article.mjs
+++ b/components/zoho_desk/actions/get-article/get-article.mjs
@@ -5,7 +5,7 @@ export default {
   name: "Get Article",
   description: "Retrieves the details of a knowledge base article. [See the documentation](https://desk.zoho.com/portal/APIDocument.do#KnowledgeBase_Getarticle)",
   type: "action",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/zoho_desk/actions/list-articles/list-articles.mjs b/components/zoho_desk/actions/list-articles/list-articles.mjs
index 148f1a6a3f441..5fedfe01f2c6d 100644
--- a/components/zoho_desk/actions/list-articles/list-articles.mjs
+++ b/components/zoho_desk/actions/list-articles/list-articles.mjs
@@ -4,7 +4,7 @@ export default {
   name: "List Articles",
   description: "Lists knowledge base articles for a help center. [See the documentation](https://desk.zoho.com/portal/APIDocument.do#KnowledgeBase#KnowledgeBase_Listarticles)",
   type: "action",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/zoho_desk/actions/list-help-centers/list-help-centers.mjs b/components/zoho_desk/actions/list-help-centers/list-help-centers.mjs
index 738157764562c..9685b94706d8d 100644
--- a/components/zoho_desk/actions/list-help-centers/list-help-centers.mjs
+++ b/components/zoho_desk/actions/list-help-centers/list-help-centers.mjs
@@ -5,7 +5,7 @@ export default {
   name: "List Help Centers",
   description: "Lists the help centers configured in an organization. [See the documentation](https://desk.zoho.com/portal/APIDocument.do#HelpCenters_Listhelpcenters)",
   type: "action",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/zoho_desk/actions/list-root-categories/list-root-categories.mjs b/components/zoho_desk/actions/list-root-categories/list-root-categories.mjs
index 4740b8c409406..8364b485dbc44 100644
--- a/components/zoho_desk/actions/list-root-categories/list-root-categories.mjs
+++ b/components/zoho_desk/actions/list-root-categories/list-root-categories.mjs
@@ -4,7 +4,7 @@ export default {
   name: "List Root Categories",
   description: "Lists root knowledge base categories for a help center. [See the documentation](https://desk.zoho.com/portal/APIDocument.do#KnowledgeBase_Listallrootcategoriesofthehelpcenter)",
   type: "action",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/zoho_desk/actions/search-articles/search-articles.mjs b/components/zoho_desk/actions/search-articles/search-articles.mjs
index f41c50950c010..08709832d8b4a 100644
--- a/components/zoho_desk/actions/search-articles/search-articles.mjs
+++ b/components/zoho_desk/actions/search-articles/search-articles.mjs
@@ -4,7 +4,7 @@ export default {
   name: "Search Articles",
   description: "Searches for knowledge base articles. [See the documentation](https://desk.zoho.com/portal/APIDocument.do#KnowledgeBase_Searcharticles)",
   type: "action",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/zoho_desk/package.json b/components/zoho_desk/package.json
index 41febc4888613..dedb85eb0c8fb 100644
--- a/components/zoho_desk/package.json
+++ b/components/zoho_desk/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@pipedream/zoho_desk",
-  "version": "0.3.0",
+  "version": "0.3.1",
   "description": "Pipedream Zoho_desk Components",
   "main": "zoho_desk.app.mjs",
   "keywords": [
diff --git a/components/zoho_desk/sources/changed-ticket-status/changed-ticket-status.mjs b/components/zoho_desk/sources/changed-ticket-status/changed-ticket-status.mjs
index a14e3ca0f1503..f17757fcb870b 100644
--- a/components/zoho_desk/sources/changed-ticket-status/changed-ticket-status.mjs
+++ b/components/zoho_desk/sources/changed-ticket-status/changed-ticket-status.mjs
@@ -6,7 +6,7 @@ export default {
   name: "New Ticket Status Change",
   description: "Emit new event when a status ticket is changed. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)",
   type: "source",
-  version: "0.0.7",
+  version: "0.0.8",
   dedupe: "unique",
   props: {
     ...common.props,
diff --git a/components/zoho_desk/sources/deleted-article-instant/deleted-article-instant.mjs b/components/zoho_desk/sources/deleted-article-instant/deleted-article-instant.mjs
index 32d8505579744..b3d0655649c6c 100644
--- a/components/zoho_desk/sources/deleted-article-instant/deleted-article-instant.mjs
+++ b/components/zoho_desk/sources/deleted-article-instant/deleted-article-instant.mjs
@@ -7,7 +7,7 @@ export default {
   name: "Deleted Article (Instant)",
   description: "Emit new event when an article is deleted from the recycle bin",
   type: "source",
-  version: "0.0.3",
+  version: "0.0.4",
   dedupe: "unique",
   methods: {
     ...common.methods,
diff --git a/components/zoho_desk/sources/new-account/new-account.mjs b/components/zoho_desk/sources/new-account/new-account.mjs
index 8cb7e689de7a3..4e834fb57bc3a 100644
--- a/components/zoho_desk/sources/new-account/new-account.mjs
+++ b/components/zoho_desk/sources/new-account/new-account.mjs
@@ -6,7 +6,7 @@ export default {
   name: "New Account",
   description: "Emit new event when a new account is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Accounts#Accounts_Listaccounts)",
   type: "source",
-  version: "0.0.7",
+  version: "0.0.8",
   dedupe: "unique",
   props: {
     ...common.props,
diff --git a/components/zoho_desk/sources/new-agent/new-agent.mjs b/components/zoho_desk/sources/new-agent/new-agent.mjs
index 5a9cc0656a87f..ec17f416355c7 100644
--- a/components/zoho_desk/sources/new-agent/new-agent.mjs
+++ b/components/zoho_desk/sources/new-agent/new-agent.mjs
@@ -6,7 +6,7 @@ export default {
   name: "New Agent",
   description: "Emit new event when a new agent is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Agents#Agents_Listagents)",
   type: "source",
-  version: "0.0.7",
+  version: "0.0.8",
   dedupe: "unique",
   props: {
     ...common.props,
diff --git a/components/zoho_desk/sources/new-article-instant/new-article-instant.mjs b/components/zoho_desk/sources/new-article-instant/new-article-instant.mjs
index 1c89b8dbed71d..da3f6f1c34856 100644
--- a/components/zoho_desk/sources/new-article-instant/new-article-instant.mjs
+++ b/components/zoho_desk/sources/new-article-instant/new-article-instant.mjs
@@ -7,7 +7,7 @@ export default {
   name: "New Article (Instant)",
   description: "Emit new event when a new article is created",
   type: "source",
-  version: "0.0.3",
+  version: "0.0.4",
   dedupe: "unique",
   methods: {
     ...common.methods,
diff --git a/components/zoho_desk/sources/new-contact/new-contact.mjs b/components/zoho_desk/sources/new-contact/new-contact.mjs
index 46dc6a7933e0f..f048ba9669cd3 100644
--- a/components/zoho_desk/sources/new-contact/new-contact.mjs
+++ b/components/zoho_desk/sources/new-contact/new-contact.mjs
@@ -6,7 +6,7 @@ export default {
   name: "New Contact",
   description: "Emit new event when a new contact is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_Listcontacts)",
   type: "source",
-  version: "0.0.7",
+  version: "0.0.8",
   dedupe: "unique",
   props: {
     ...common.props,
diff --git a/components/zoho_desk/sources/new-ticket-attachment/new-ticket-attachment.mjs b/components/zoho_desk/sources/new-ticket-attachment/new-ticket-attachment.mjs
index 290e43ad5dc75..89ac004779c95 100644
--- a/components/zoho_desk/sources/new-ticket-attachment/new-ticket-attachment.mjs
+++ b/components/zoho_desk/sources/new-ticket-attachment/new-ticket-attachment.mjs
@@ -8,7 +8,7 @@ export default {
   name: "New Ticket Attachment",
   description: "Emit new event when a new ticket attachment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_Listticketattachments)",
   type: "source",
-  version: "0.1.2",
+  version: "0.1.3",
   dedupe: "unique",
   props: {
     ...common.props,
diff --git a/components/zoho_desk/sources/new-ticket-comment/new-ticket-comment.mjs b/components/zoho_desk/sources/new-ticket-comment/new-ticket-comment.mjs
index 9ed785162b331..930d2bb30cb52 100644
--- a/components/zoho_desk/sources/new-ticket-comment/new-ticket-comment.mjs
+++ b/components/zoho_desk/sources/new-ticket-comment/new-ticket-comment.mjs
@@ -6,7 +6,7 @@ export default {
   name: "New Ticket Comment",
   description: "Emit new event when a new ticket comment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Listallticketcomments)",
   type: "source",
-  version: "0.0.7",
+  version: "0.0.8",
   dedupe: "unique",
   props: {
     ...common.props,
diff --git a/components/zoho_desk/sources/new-ticket-message/new-ticket-message.mjs b/components/zoho_desk/sources/new-ticket-message/new-ticket-message.mjs
index 97411f5b1ad78..0dd6836c43344 100644
--- a/components/zoho_desk/sources/new-ticket-message/new-ticket-message.mjs
+++ b/components/zoho_desk/sources/new-ticket-message/new-ticket-message.mjs
@@ -6,7 +6,7 @@ export default {
   name: "New Ticket Message",
   description: "Emit new event when a message ticket is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Threads#Threads_Listallthreads)",
   type: "source",
-  version: "0.0.7",
+  version: "0.0.8",
   dedupe: "unique",
   props: {
     ...common.props,
diff --git a/components/zoho_desk/sources/new-ticket/new-ticket.mjs b/components/zoho_desk/sources/new-ticket/new-ticket.mjs
index c8bbca714afeb..fb155a713e9a4 100644
--- a/components/zoho_desk/sources/new-ticket/new-ticket.mjs
+++ b/components/zoho_desk/sources/new-ticket/new-ticket.mjs
@@ -6,7 +6,7 @@ export default {
   name: "New Ticket",
   description: "Emit new event when a new ticket is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)",
   type: "source",
-  version: "0.0.7",
+  version: "0.0.8",
   dedupe: "unique",
   props: {
     ...common.props,
diff --git a/components/zoho_desk/sources/updated-article-instant/updated-article-instant.mjs b/components/zoho_desk/sources/updated-article-instant/updated-article-instant.mjs
index ea8bff05c0b29..2846ab6962ebe 100644
--- a/components/zoho_desk/sources/updated-article-instant/updated-article-instant.mjs
+++ b/components/zoho_desk/sources/updated-article-instant/updated-article-instant.mjs
@@ -7,7 +7,7 @@ export default {
   name: "Updated Article (Instant)",
   description: "Emit new event when an article is updated",
   type: "source",
-  version: "0.0.3",
+  version: "0.0.4",
   dedupe: "unique",
   methods: {
     ...common.methods,
diff --git a/components/zoho_desk/sources/updated-ticket/updated-ticket.mjs b/components/zoho_desk/sources/updated-ticket/updated-ticket.mjs
index 1837f643cce77..cae164908451b 100644
--- a/components/zoho_desk/sources/updated-ticket/updated-ticket.mjs
+++ b/components/zoho_desk/sources/updated-ticket/updated-ticket.mjs
@@ -6,7 +6,7 @@ export default {
   name: "New Updated Ticket",
   description: "Emit new event when a ticket is updated. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)",
   type: "source",
-  version: "0.0.7",
+  version: "0.0.8",
   dedupe: "unique",
   props: {
     ...common.props,

From b1e615a500b0503755e360f9883d3feb36cfc418 Mon Sep 17 00:00:00 2001
From: Sicarius <73046273+sicarius97@users.noreply.github.com>
Date: Fri, 31 Oct 2025 16:10:26 -0500
Subject: [PATCH 4/6] Refactor ticket streaming methods for reusability

---
 components/zoho_desk/zoho_desk.app.mjs | 71 ++++++++++----------------
 1 file changed, 27 insertions(+), 44 deletions(-)

diff --git a/components/zoho_desk/zoho_desk.app.mjs b/components/zoho_desk/zoho_desk.app.mjs
index 015296e4873c0..7033a92fc73aa 100644
--- a/components/zoho_desk/zoho_desk.app.mjs
+++ b/components/zoho_desk/zoho_desk.app.mjs
@@ -490,19 +490,20 @@ export default {
         ...args,
       });
     },
-    async *getTicketsStream({
+    async *streamResources({
+      resourceFn,
       params,
       headers,
       max = constants.MAX_RESOURCES,
     } = {}) {
       let from = params?.from || 1;
       let resourcesCount = 0;
-      let nextTickets;
+      let nextResources;
 
       while (true) {
         try {
-          ({ data: nextTickets = [] } =
-            await this.getTickets({
+          ({ data: nextResources = [] } =
+            await resourceFn({
               withRetries: false,
               headers,
               params: {
@@ -516,15 +517,15 @@ export default {
           return;
         }
 
-        if (nextTickets?.length < 1) {
+        if (nextResources?.length < 1) {
           return;
         }
 
-        from += nextTickets?.length;
+        from += nextResources?.length;
 
-        for (const ticket of nextTickets) {
+        for (const resource of nextResources) {
           resourcesCount += 1;
-          yield ticket;
+          yield resource;
         }
 
         if (max && resourcesCount >= max) {
@@ -532,47 +533,29 @@ export default {
         }
       }
     },
+    async *getTicketsStream({
+      params,
+      headers,
+      max = constants.MAX_RESOURCES,
+    } = {}) {
+      yield* this.streamResources({
+        resourceFn: this.getTickets,
+        params,
+        headers,
+        max,
+      });
+    },
     async *searchTicketsStream({
       params,
       headers,
       max = constants.MAX_RESOURCES,
     } = {}) {
-      let from = params?.from || 1;
-      let resourcesCount = 0;
-      let nextTickets;
-
-      while (true) {
-        try {
-          ({ data: nextTickets = [] } =
-            await this.searchTickets({
-              withRetries: false,
-              headers,
-              params: {
-                ...params,
-                from,
-                limit: params?.limit || constants.DEFAULT_LIMIT,
-              },
-            }));
-        } catch (error) {
-          console.log("Stream error", error);
-          return;
-        }
-
-        if (nextTickets?.length < 1) {
-          return;
-        }
-
-        from += nextTickets?.length;
-
-        for (const ticket of nextTickets) {
-          resourcesCount += 1;
-          yield ticket;
-        }
-
-        if (max && resourcesCount >= max) {
-          return;
-        }
-      }
+      yield* this.streamResources({
+        resourceFn: this.searchTickets,
+        params,
+        headers,
+        max,
+      });
     },
     createTicketAttachment({
       ticketId, ...args

From 437288e839732bc75a61b3379ec36b82ffca8167 Mon Sep 17 00:00:00 2001
From: Michelle Bergeron <michelle.bergeron@gmail.com>
Date: Mon, 3 Nov 2025 12:26:05 -0500
Subject: [PATCH 5/6] updates per QA

---
 .../zoho_desk/actions/list-tickets/list-tickets.mjs    |  7 +++++--
 .../zoho_desk/actions/search-ticket/search-ticket.mjs  |  3 +++
 .../actions/send-email-reply/send-email-reply.mjs      |  3 ++-
 components/zoho_desk/zoho_desk.app.mjs                 | 10 +++++++---
 4 files changed, 17 insertions(+), 6 deletions(-)

diff --git a/components/zoho_desk/actions/list-tickets/list-tickets.mjs b/components/zoho_desk/actions/list-tickets/list-tickets.mjs
index 103f3d3039968..7f0d620cf054f 100644
--- a/components/zoho_desk/actions/list-tickets/list-tickets.mjs
+++ b/components/zoho_desk/actions/list-tickets/list-tickets.mjs
@@ -33,6 +33,7 @@ export default {
         zohoDesk,
         "ticketStatus",
       ],
+      optional: true,
     },
     priority: {
       propDefinition: [
@@ -63,6 +64,7 @@ export default {
           orgId,
         }),
       ],
+      optional: true,
     },
     sortBy: {
       propDefinition: [
@@ -119,7 +121,6 @@ export default {
     if (priority) params.priority = priority;
     if (assigneeId) params.assignee = assigneeId;
     if (channel) params.channel = channel;
-    if (contactId) params.contactId = contactId;
     if (sortBy) params.sortBy = sortBy;
     if (from) params.from = from;
     if (limit) params.limit = limit;
@@ -135,7 +136,9 @@ export default {
     });
 
     for await (const ticket of stream) {
-      tickets.push(ticket);
+      if (!contactId || ticket.contactId === contactId) {
+        tickets.push(ticket);
+      }
     }
 
     $.export("$summary", `Successfully retrieved ${tickets.length} ticket(s)`);
diff --git a/components/zoho_desk/actions/search-ticket/search-ticket.mjs b/components/zoho_desk/actions/search-ticket/search-ticket.mjs
index 5c93e0c5eac6e..d07e2af9e1100 100644
--- a/components/zoho_desk/actions/search-ticket/search-ticket.mjs
+++ b/components/zoho_desk/actions/search-ticket/search-ticket.mjs
@@ -23,6 +23,7 @@ export default {
       type: "string",
       label: "Search",
       description: "Search throughout the ticket with `wildcard search` strategy",
+      optional: true,
     },
     departmentId: {
       propDefinition: [
@@ -32,12 +33,14 @@ export default {
           orgId,
         }),
       ],
+      optional: true,
     },
     status: {
       propDefinition: [
         zohoDesk,
         "ticketStatus",
       ],
+      optional: true,
     },
     priority: {
       propDefinition: [
diff --git a/components/zoho_desk/actions/send-email-reply/send-email-reply.mjs b/components/zoho_desk/actions/send-email-reply/send-email-reply.mjs
index 3be03f2b96607..c1763fe1fe2f3 100644
--- a/components/zoho_desk/actions/send-email-reply/send-email-reply.mjs
+++ b/components/zoho_desk/actions/send-email-reply/send-email-reply.mjs
@@ -78,7 +78,8 @@ export default {
         zohoDesk,
         "ticketStatus",
       ],
-      description: "Type of ticket resolution status to set after sending the email reply.",
+      description: "Type of ticket resolution status to set after sending the email reply",
+      optional: true,
     },
   },
   async run({ $ }) {
diff --git a/components/zoho_desk/zoho_desk.app.mjs b/components/zoho_desk/zoho_desk.app.mjs
index 7033a92fc73aa..39f4eb15376d4 100644
--- a/components/zoho_desk/zoho_desk.app.mjs
+++ b/components/zoho_desk/zoho_desk.app.mjs
@@ -1,4 +1,6 @@
-import { axios } from "@pipedream/platform";
+import {
+  axios, ConfigurationError,
+} from "@pipedream/platform";
 import constants from "./common/constants.mjs";
 import utils from "./common/utils.mjs";
 
@@ -393,7 +395,8 @@ export default {
           : await axios($, config);
       } catch (error) {
         console.log("Request error", error.response?.data);
-        throw error.response?.data;
+        throw new ConfigurationError(error.response?.data?.errors[0]?.errorMessage
+          || error.response?.data?.message);
       }
     },
     createWebhook(args = {}) {
@@ -487,6 +490,7 @@ export default {
     searchTickets(args = {}) {
       return this.makeRequest({
         path: "/tickets/search",
+        debug: true,
         ...args,
       });
     },
@@ -496,7 +500,7 @@ export default {
       headers,
       max = constants.MAX_RESOURCES,
     } = {}) {
-      let from = params?.from || 1;
+      let from = params?.from || 0;
       let resourcesCount = 0;
       let nextResources;
 

From d21fc13a329dd80f4b68d253b0f9c3d8c9aa5cdf Mon Sep 17 00:00:00 2001
From: Michelle Bergeron <michelle.bergeron@gmail.com>
Date: Mon, 3 Nov 2025 12:27:32 -0500
Subject: [PATCH 6/6] remove debug

---
 components/zoho_desk/zoho_desk.app.mjs | 1 -
 1 file changed, 1 deletion(-)

diff --git a/components/zoho_desk/zoho_desk.app.mjs b/components/zoho_desk/zoho_desk.app.mjs
index 39f4eb15376d4..dd99ac00ebe7a 100644
--- a/components/zoho_desk/zoho_desk.app.mjs
+++ b/components/zoho_desk/zoho_desk.app.mjs
@@ -490,7 +490,6 @@ export default {
     searchTickets(args = {}) {
       return this.makeRequest({
         path: "/tickets/search",
-        debug: true,
         ...args,
       });
     },