Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Integrated accounts are filterable but not accessible #29715

Open
ArekWilczynski1996 opened this issue Mar 10, 2025 · 0 comments
Open

Integrated accounts are filterable but not accessible #29715

ArekWilczynski1996 opened this issue Mar 10, 2025 · 0 comments
Labels
bug Something isn't working right

Comments

@ArekWilczynski1996
Copy link

Bug Description

Hello,

I am experiencing multiple issues with users created via the SDK using the capture method, which I have previously described in support tickets. However, I have not received any response for over a month.

As a live example, the integration appears to complete successfully, returning all success status codes. However, when I attempt to retrieve information about the integrated user, I receive a "Person not found" message. I can filter for the user using all assigned properties from the integration, but I cannot access their full user profile.

Previously, I encountered an issue where approximately 10% of the data was not integrating properly—I received a 200 status on the callback, but the users did not exist and could not be filtered at all. However, this issue disappeared in the last integration.

I am following all documented limits and capturing all status codes other than 200. So far, I have only encountered four such cases, which are unrelated to this issue.

Session: https://us.posthog.com/project/sTMFPsFhdP1Ssg/replay/01958003-00d3-7e0e-9a96-ba594ac7035b?t=43
Admin: http://go/adminOrgEU/019197e1-0cdf-0000-704f-9245dd99e579 (project ID 31056)
Sentry: http://go/sentryEU/31056

Debug info

- [ ] PostHog Cloud, Debug information: [please copy/paste from https://us.posthog.com/settings/project-details#variables or https://eu.posthog.com/settings/project-details#variables]
- [ ] PostHog Hobby self-hosted with `docker compose`, version/commit: [please provide]
- [ ] PostHog self-hosted with Kubernetes (deprecated, see [`Sunsetting Kubernetes support`](https://posthog.com/blog/sunsetting-helm-support-posthog)), version/commit: [please provide]
@ArekWilczynski1996 ArekWilczynski1996 added the bug Something isn't working right label Mar 10, 2025
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug Something isn't working right
Projects
None yet
Development

No branches or pull requests

1 participant