Bug report: Cohort filtering only catches one profile when same email exists on multiple person profiles #29742
Labels
bug
Something isn't working right
feature/cohorts
Feature Tag: Cohorts
support/priority
team/product-analytics
Bug Description
Bug description
When an email address exists as the
email
property value on multiple person profiles (where the email is not being used as thedistinct_id
), cohorts and filters using cohorts only catch one of those profiles. This results in incomplete filtering when using cohorts to filter out internal users.Expected behavior: All person profiles with matching email addresses should be included in the cohort/filter results.
Actual behavior: Only one person profile with the matching email address is included in the cohort/filter results.
How to reproduce
View the criteria in this cohort
2. Note the cohort is used in a
not in
filter in the Filter out internal and test users setting3. On this insight, click on the bar for Feb 28 and notice that a user with an email address domain from the cohort matching settings still appears in the list.
4. Note that user's email address appears on two person profiles; this profile and this other profile
5. Back on the cohort, notice also that using the
Search for persons
field to search for that email address only finds one of the profiles with that addressAdditional context
From: https://posthoghelp.zendesk.com/agent/tickets/26367
Debug info
Session: https://us.posthog.com/project/sTMFPsFhdP1Ssg/replay/01958182-5829-7c75-8fbf-132e836c5a3f?t=998 Admin: http://go/adminOrgUS/0194bef4-b2e2-0000-6beb-2c0b85562069 (project ID 123996) Sentry: http://go/sentryUS/123996
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