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Messages will not be pushed in real time and need to be refreshed to be received. #33687

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dahaiaqsw opened this issue Oct 21, 2024 · 5 comments
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stat: need more info stat: no response Issue with no response after a given time

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@dahaiaqsw
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messages are gray before i manually reloaded.
rc_version:latest
mongo_version:6.0.3
Rocket Chat_wHn2J7cSv8

pls help me, ths.

@deathbarn
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I have encountered the same issue before. At that time, the database was down. Is the database running properly?

@reetp
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reetp commented Oct 21, 2024

pls help me, ths.

Github is not for help or support but for bugs.

This is likely a setup issue and you should really asking for help in the https://forums.rocket.chat or https://open.rocket.chat

messages are gray before i manually reloaded.
rc_version:latest
mongo_version:6.0.3

You will not get any help unless you detail your server setup correctly as per the bug template, though as indicated your issues are likely to be with DB or network/reverse proxy.

https://github.com/RocketChat/Rocket.Chat/issues/new?assignees=&labels=&projects=&template=bug_report.md

You will help yourself if you also read this:

https://gist.github.com/reetp/a66149d5f060f260643a353ca7067a98#file-readme-md

@dahaiaqsw
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I have encountered the same issue before. At that time, the database was down. Is the database running properly?

db is alright yet.

@reetp
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reetp commented Oct 22, 2024

You will not get any help unless you detail your server setup correctly

^^^^^^^^^^^^^^^^^^^^^^^^^^

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github-actions bot commented Nov 5, 2024

This issue has been marked as stale because there has been no further activity in the last 10 days. If the issue remains stale for the next 4 days (a total of 14 days with no activity), then it will be assumed that the question has been resolved and the issue will be automatically closed.

@github-actions github-actions bot added the stat: no response Issue with no response after a given time label Nov 5, 2024
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3 participants