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user-status.md

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User Status

The Rocket.Chat User Status setting lets you manage users' presence and status in your workspace.

A Presence is used to determine the Status of a user in the workspace.

By default, Rocket.Chat has the following Presence presets.

  • Online: Used to indicate a user is online and available.
  • Away: Indicates a user is idle and away from the workspace. See how to configure the Idle time limit here Default User Preferences or as a user in User Presence.
  • Busy: This shows a user is busy and unavailable on the workspace.
  • Offline: Used to indicate a user is offline and not connected.

To access this menu,

Navigate to Administration > Workspace > User Status

Presence Service

With the Presence service enabled, users can see the status of other users in the workspace.

To enable the Presence service,

  • Navigate to Administration > Workspace > User Status > Presence service. The Presence service cap side panel opens up.
  • Toggle the Service status to on.

{% hint style="warning" %} The Presence service automatically gets disabled when concurrent connections are up to 200 on Rocket.Chat Free Edition(Community Edition).

Enterprise workspaces have no cap on the Presence service. {% endhint %}

{% hint style="info" %} When the Presence service gets disabled automatically due to the cap on concurrent connections,

  • Users see the status indicator for all users, including themselves as disabled.
  • The workspace Administrator has to manually reactivate the Presence service when the total number of connections drops below the connection limit of 200.
  • Workspace users and administrator(s) are notified that Presence is inactive because the workspace has exceeded the connection limit. {% endhint %}

Custom Status

To create a custom status,

  • Navigate to Administration > Workspace > User Status > New custom status. A side panel opens up.
  • Enter a name for your custom status.
  • Select a presence to tie with your custom status.
  • Hit Save

Use Custom Status

Created custom status shows up along with the default status presets to all users across your workspace.

To set a custom status,

  • Click on your avatar by the top left of your workspace
  • A dropdown is seen
  • Select the custom status from the list of statuses.

Delete/Edit Custom Status

To delete or edit a custom status,

  • Navigate to Administration > Workspace > User Status
  • Search and click the custom status you want to edit or delete.
  • Hit Delete or Edit to delete or update the selected status, respectively.