Application GUI crashed for single user

[manidharkakarla1204]

I took backup of my old mongodb i.e., version 4.4 and i take new server and installed rocketchat latest version in it i.e., mongodb version:5.0, rocketchat version: 6.3.7, node version: 14.21.3
Now i restore my old db backup to new server and i go to browser and login with my credentials it worked but while using l my collegue credentials it was login but crashed within seconds.
It's like application gui just crashed.

please sort out this issue i don't have enough time to update.