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Misleading invite to end Free Trial #1084

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Frzk opened this issue Oct 17, 2024 · 0 comments
Open

Misleading invite to end Free Trial #1084

Frzk opened this issue Oct 17, 2024 · 0 comments

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@Frzk
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Frzk commented Oct 17, 2024

A customer reached out at the support because their Free Trial period was over, after about 15 minutes of use.
They were only using the CLI.
This is what they experienced [username redacted]:

Trying login with SSH…
-----> Hello ******, nice to see you!
You are still in your free trial. If you continue, your free trial will end and you will be billed for your usage of the platform. Do you agree? [Y/n]
Y
! An error occurred:
fail to create the application: Sorry, your free trial has expired. Please, fill your billing profile and add a payment method.

I think the message is terribly misleading:

  • what happens if the user answers n? Will they be able to use Scalingo and the CLI?
  • if they answer Y, which is the default choice, they can't use the CLI either (see above).

We should do something :)

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