diff --git a/README.md b/README.md index a6aab26..a34776d 100644 --- a/README.md +++ b/README.md @@ -147,8 +147,7 @@ During the time it can be a situation that person is no longer active in the sys GlideLDAP API usage is unsupported by ServiceNow and hence should be avoided, rather use LDAP Server Data Sources to pull data from LDAP via MID Server or directly through an internet facing LDAP. ### Check for Orphaned Tickets -Tickets from tables such as Incident, Change Request, Problem, and other task-related tables should always have an Assignment Group specified. These tickets represent issues or requests that require attention and action. Leaving the Assignment Group field empty can result in unresolved issues or delays in implementing fixes, as no team will be accountable for the resolution. Since the Assignment Group is meant to designate the responsible team for managing these tickets, it should not be left blank. - +Tickets from tables such as Incident, Change Request, Problem, and other task-related tables should always have an Assignment Group specified. These tickets represent issues or requests that require attention and action. Leaving the Assignment Group field empty can result in unresolved issues or delays in implementing fixes, as no team will be accountable for the resolution. Since the Assignment Group is meant to designate the responsible team for managing these tickets, it should never be left blank. ## Category: Upgradability diff --git a/ca8467c41b9abc10ce0f62c3b24bcbaa/checksum.txt b/ca8467c41b9abc10ce0f62c3b24bcbaa/checksum.txt index 5aad4fe..4944b02 100644 --- a/ca8467c41b9abc10ce0f62c3b24bcbaa/checksum.txt +++ b/ca8467c41b9abc10ce0f62c3b24bcbaa/checksum.txt @@ -1 +1 @@ -NphMlwVg49IDN_AmbhZA_S2n4C2Ak0kx2FHZhxUGSGGxUbqgZMunGHiqZzRmFpvjBevGWNbaflHkL2XtSDBN4OyJbkF2BqC_swBzwqMIAVV449V_huL8FUWbgEpPvhHD2uyLtmpJR4q4WfEjJzmjWQnXFksmQtAHDFZp7M4XpWRfyFc_r05eE9u10khR0-YcO18-wKcYnWt4sJGYiyZhzioxcrb_D8yHEfrX6CAJUaQUy79-ADc9GNx6LJSw9MdryaoB1idOH2U5-FRpcwwxHmY2AxV7c7DBvuGz7JKQD_KGjoClwWGb64Cm0Nbzh3IHYibnbJ7kabppL5LbMsnlURkBdTF67Mgm-IgasNyunYfcSpdbZSV7_hmB5CjJ0MH2y8HAIr105Y1Tx71M-O4dd_bh7w5xIlslgatPf3fUQ7r85nbd-OUY6Tpw7WJtbk5qTaxPKcWZBdB1OVL__9pYW7_9UxcOdlehuflVEqixu89Jv3IyvP9JT8m-RJqZDU0J61y90w07smRDIv0DDXgNHbfuENQ6Zb48wIEY77h3Jg40h6NqiNEkx_P8RZLC3eC3r4kwFEbdvW-XKmebx5SKiXwfSzqez8v6wYhf5GVI-QmnJEBeus9roO2nh43hEJ-lMuBni_JjjXcENBcwcxj8-oRBWhHrukHwcPU80N7F-mY \ No newline at end of file +UBvFrDYpp6F473PapuKpJKvmmOUFgHEiVD5h695pnIT46m0IVAx59x1ktpNoZWBTXgM7AdJP1coxhN00Shmw9bNXm_HzYL92UD4dYmuICsujNrQr31qwCPeozLHR3BkzlPvWytL5BfPWcqGU-XSsarhtGPDjxgC2FP4hthcVI3uLDUY6HVQ8NAuLvOL3sEcCUuAMpVy6ZZjVZMVULf47a0Q8uS3aVM-Nn2UB4i5ifDA10sVReTr6N9HxC3A54aCwdMBDEY8krcVl7O_2q2QNS2UPoXc2Os0PxlJCzfBZYgvdq2Wa07TUEPv9hM_Gd-MYKC_9tJpmGuiIwkdUKo1Sdg0zrfTBq5bK03aonAUQ3YohDTcbHXyDJ0vXycn1eb4wgzzgZwlY5yILELwfm3t4_A1KYANrO3IC_ImJNe3nj8GGhuKVhdAVxfbrfjmcredgTeCIY5AyzzhR815b2zX0PPxvYYJOIVTajm6GWIH8yvUwV5q1lSrMYHw4nDIRsDUjH30qpg7EIV4ivBtO-lrCmwbXCsv6wpXJWqbtReK82OCZEWN3ovn1RYThAD55WAJkMt40_D0X7t1afak0eKUDTDK_V8lSQSeZ9d_D6cMtr2QlgZgHxX7jdmkn8KK0f9TCa07z4J5s4TJUFUxkriPZDimd3NcG3gpIJzV3AJOgqeE \ No newline at end of file diff --git a/ca8467c41b9abc10ce0f62c3b24bcbaa/update/scan_table_check_7334dda283455210ae0854b6feaad378.xml b/ca8467c41b9abc10ce0f62c3b24bcbaa/update/scan_table_check_7334dda283455210ae0854b6feaad378.xml index 3b8ef60..1cb46f2 100644 --- a/ca8467c41b9abc10ce0f62c3b24bcbaa/update/scan_table_check_7334dda283455210ae0854b6feaad378.xml +++ b/ca8467c41b9abc10ce0f62c3b24bcbaa/update/scan_table_check_7334dda283455210ae0854b6feaad378.xml @@ -3,7 +3,8 @@ true true manageability - active=true^EQ + active=true^assignment_group=^EQ + Tickets from tables such as Incident, Change Request, Problem, and other task-related tables should always have an Assignment Group specified. These tickets represent issues or requests that require attention and action. Leaving the Assignment Group field empty can result in unresolved issues or delays in implementing fixes, as no team will be accountable for the resolution. Since the Assignment Group is meant to designate the responsible team for managing these tickets, it should never be left blank. @@ -17,27 +18,30 @@ 0 1 Tickets from Incident table should have assignment group specified. scan_table_check admin 2024-10-07 18:22:05 7334dda283455210ae0854b6feaad378 - 9 + 12 Check for Orphaned tickets ca8467c41b9abc10ce0f62c3b24bcbaa ca8467c41b9abc10ce0f62c3b24bcbaa scan_table_check_7334dda283455210ae0854b6feaad378 admin - 2024-10-07 18:33:38 + 2024-10-09 06:30:13 incident
false