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Known issues

John Stockbauer edited this page Sep 4, 2019 · 8 revisions

This page will list known issues in the Shippable SaaS platform that are currently affecting customers, along with suggested solutions.

September 4 2019

Problem: I can't see my Bitbucket projects

Solution: log out of shippable (https://app.shippable.com/logout) and log back in. You will need to reauthorize through Bitbucket. Navigate to the "account profile" page and click "sync".


Problem: My builds for my private Bitbucket repositories are failing

Solution: Navigate to the project settings page for the failing repository. Click the "reset all keys" button.


Problem: My gitRepo resource with a Bitbucket integration is failing to clone

Solution: Send an email to [email protected] providing your subscription name. We will send you the public key that needs to be added to the repository in order to restore functionality.

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