support.html

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layout: default
title: Getting Help
audience: all
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  <h1>Help!!!</h1>

  <p class="lead">So, it sounds like you&#8217;ve hit a snag and need a hand. Fortunately we have a number of options available for you to seek assistance, depending on what you&#8217;re looking to do. Find the closest match below and we&#8217;ll be there to help you out!</p>
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    <h3><i class="fa fa-fw fa-stack-overflow"><!-- TSLB --></i> If you&#8217;re an app developer...</h3>

        <p>If you&#8217;ve got questions about how to access Socrata data programmatically, or even just a general questions about Socrata, you can <a href="http://stackoverflow.com/questions/ask?tags=soda,socrata">post them to Stack Overflow</a> using the <a href="http://stackoverflow.com/questions/tagged/soda"><code>soda</code></a> or <a href="http://stackoverflow.com/questions/tagged/socrata"><code>socrata</code></a> tags and we&#8217;ll help you out!. Some of us also <a href="/irc.html">hang out in IRC</a> during business hours in Seattle, if you've got a quick question.</p>
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    <h3><i class="fa fa-fw fa-cloud-upload"><!-- TSLB --></i> If you&#8217;re a data publisher...</h3>

    <p>If you&#8217;re a data publisher and you need help setting up data publishing, or if you have publisher-specific questions, you can also <a href="http://support.socrata.com/anonymous_requests/new">submit a trouble ticket</a> for our support team to have a look at. You can also reference our <a href="https://support.socrata.com/hc/en-us">online knowledge base</a> which is chock-full of helpful articles about many of the most frequently requested publisher topics.</p>
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    <h3><i class="fa fa-fw fa-github-alt"><!-- TSLB --></i> If you&#8217;ve found a documentation bug...</h3>

    <p>Our developer documentation is all managed through GitHub Pages. If you've found a bug, please feel free to <a href="https://github.com/socrata/dev.socrata.com/issues/new">file an issue on GitHub</a> or follow our <a href="https://github.com/socrata/dev.socrata.com">contribution guidelines</a> and send us a pull request!</p>
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