diff --git a/webapp/CHANGELOG.md b/webapp/CHANGELOG.md
index f3a3d05a..fd5ad4b2 100644
--- a/webapp/CHANGELOG.md
+++ b/webapp/CHANGELOG.md
@@ -1,10 +1,9 @@
 ## [0.73.20](https://github.com/SocialGouv/carte-jeune-engage/compare/v0.73.19...v0.73.20) (2024-12-05)
 
-
 ### Bug Fixes
 
-* desactivate reminder auchan and offer user preferences notifications and group offer activated reminder by user instead by offer ([d52879d](https://github.com/SocialGouv/carte-jeune-engage/commit/d52879d1f07bcbbd4711457fac499ba02691e44e))
-* remove unused import ([fe1bb94](https://github.com/SocialGouv/carte-jeune-engage/commit/fe1bb94cc13ee929b93fd8270523e6cbd0403518))
+- desactivate reminder auchan and offer user preferences notifications and group offer activated reminder by user instead by offer ([d52879d](https://github.com/SocialGouv/carte-jeune-engage/commit/d52879d1f07bcbbd4711457fac499ba02691e44e))
+- remove unused import ([fe1bb94](https://github.com/SocialGouv/carte-jeune-engage/commit/fe1bb94cc13ee929b93fd8270523e6cbd0403518))
 
 ## [0.73.19](https://github.com/SocialGouv/carte-jeune-engage/compare/v0.73.18...v0.73.19) (2024-12-04)
 
diff --git a/webapp/src/components/modals/IssueModal.tsx b/webapp/src/components/modals/IssueModal.tsx
index ed4e5ea7..4e5d27d2 100644
--- a/webapp/src/components/modals/IssueModal.tsx
+++ b/webapp/src/components/modals/IssueModal.tsx
@@ -13,10 +13,8 @@ import {
   Button,
   Center,
 } from "@chakra-ui/react";
-import dynamic from "next/dynamic";
 import { useState } from "react";
 import {
-  HiMiniChatBubbleOvalLeftEllipsis,
   HiEnvelope,
   HiPhone,
   HiChevronRight,
@@ -24,12 +22,9 @@ import {
   HiCheckCircle,
 } from "react-icons/hi2";
 import { IconType } from "react-icons/lib";
-import { useAuth } from "~/providers/Auth";
 import { api } from "~/utils/api";
 import ConditionalLink from "../ConditionalLink";
 
-const CRISP_TOKEN = process.env.NEXT_PUBLIC_CRISP_TOKEN as string;
-
 const defaultIssueCases = [
   "Le prix avec la réduction ne correspond pas",
   "Autre chose",
@@ -178,10 +173,6 @@ type IssueModalProps = IssueModalOrder | IssueModalCoupon;
 
 const IssueModal = (props: IssueModalProps) => {
   const { isOpen, onClose, kind } = props;
-  const { user } = useAuth();
-  const CrispWithNoSSR = dynamic(() => import("../support/Crisp"));
-
-  const [isOpenCrisp, setIsOpenCrisp] = useState(false);
 
   const id = kind === "order" ? props.order_id : props.coupon_id;
 
@@ -203,74 +194,53 @@ const IssueModal = (props: IssueModalProps) => {
         ];
 
   return (
-    <>
-      <Modal isOpen={isOpen} onClose={onClose} isCentered={kind === "coupon"}>
-        <ModalOverlay />
-        {!isOpenCrisp && (
-          <ModalContent
-            mx={2.5}
-            mt={kind == "order" ? 5 : "auto"}
-            borderRadius="2.5xl"
-          >
-            <ModalCloseButton size="lg" top={4} right={4} />
-            <ModalBody display="flex" flexDir="column" px={9} pb={16} pt={4}>
-              <OrderIssueContent kind={kind} id={id} issues={issues} />
-              <Divider my={6} />
-              <Flex direction="column" gap={4}>
-                <ItemLink
-                  onClick={() => setIsOpenCrisp(true)}
-                  icon={HiMiniChatBubbleOvalLeftEllipsis}
-                  text="Discutez avec nous en direct"
-                />
-                {kind === "order" && (
-                  <>
-                    <Text
-                      my={2}
-                      fontSize={14}
-                      fontWeight={500}
-                      textAlign="center"
-                      color="disabled"
-                    >
-                      ou
-                    </Text>
-                    <ItemLink
-                      href="telto:0472402828"
-                      icon={HiPhone}
-                      text="04 72 40 28 28"
-                    />
-                    <ItemLink
-                      href="mailto:serviceclient@reducce.fr"
-                      icon={HiEnvelope}
-                      text="serviceclient@reducce.fr"
-                    />
-                    <Flex direction="column" gap={4} fontSize={"sm"}>
-                      <Text
-                        fontWeight={500}
-                        textAlign="center"
-                        color="disabled"
-                      >
-                        Disponible du lundi au vendredi de
-                        <br />
-                        09h à 12h30 puis de 14h à 17h30
-                      </Text>
-                    </Flex>
-                  </>
-                )}
-              </Flex>
-            </ModalBody>
-          </ModalContent>
-        )}
-      </Modal>
-      {isOpenCrisp && user && (
-        <CrispWithNoSSR
-          crispToken={CRISP_TOKEN}
-          user={user}
-          onClose={() => {
-            setIsOpenCrisp(false);
-          }}
-        />
-      )}
-    </>
+    <Modal isOpen={isOpen} onClose={onClose} isCentered={kind === "coupon"}>
+      <ModalOverlay />
+      <ModalContent
+        mx={2.5}
+        mt={kind == "order" ? 5 : "auto"}
+        borderRadius="2.5xl"
+      >
+        <ModalCloseButton size="lg" top={4} right={4} />
+        <ModalBody display="flex" flexDir="column" px={9} pb={16} pt={4}>
+          <OrderIssueContent kind={kind} id={id} issues={issues} />
+          <Divider my={6} />
+          <Flex direction="column" gap={4}>
+            {/* <ItemLink
+              onClick={() => setIsOpenCrisp(true)}
+              icon={HiMiniChatBubbleOvalLeftEllipsis}
+              text="Discutez avec nous en direct"
+            />
+            <Text
+              my={2}
+              fontSize={14}
+              fontWeight={500}
+              textAlign="center"
+              color="disabled"
+            >
+              ou
+            </Text> */}
+            <ItemLink
+              href="telto:0472402828"
+              icon={HiPhone}
+              text="04 72 40 28 28"
+            />
+            <ItemLink
+              href="mailto:serviceclient@reducce.fr"
+              icon={HiEnvelope}
+              text="serviceclient@reducce.fr"
+            />
+            <Flex direction="column" gap={4} fontSize={"sm"}>
+              <Text fontWeight={500} textAlign="center" color="disabled">
+                Disponible du lundi au vendredi de
+                <br />
+                09h à 12h30 puis de 14h à 17h30
+              </Text>
+            </Flex>
+          </Flex>
+        </ModalBody>
+      </ModalContent>
+    </Modal>
   );
 };
 
diff --git a/webapp/src/components/modals/ObizOrderProcessModal.tsx b/webapp/src/components/modals/ObizOrderProcessModal.tsx
index d9799da6..68ed4756 100644
--- a/webapp/src/components/modals/ObizOrderProcessModal.tsx
+++ b/webapp/src/components/modals/ObizOrderProcessModal.tsx
@@ -17,14 +17,10 @@ import { OfferIncluded } from "~/server/api/routers/offer";
 import { OfferArticle } from "~/server/types";
 import { api } from "~/utils/api";
 import LayoutOrderStatus from "../obiz/LayoutOrderStatus";
-import { HiMiniShieldCheck, HiQuestionMarkCircle } from "react-icons/hi2";
+import { HiMiniShieldCheck } from "react-icons/hi2";
 import { formatter2Digits } from "~/utils/tools";
 import { useRouter } from "next/router";
 import PartnerImage from "../ui/PartnerImage";
-import dynamic from "next/dynamic";
-import { useAuth } from "~/providers/Auth";
-
-const CRISP_TOKEN = process.env.NEXT_PUBLIC_CRISP_TOKEN as string;
 
 const ObizOfferVariableContent = ({
   step,
@@ -223,11 +219,7 @@ export default function ObizOrderProcessModal(
 ) {
   const { isOpen, onClose, onRedirectPayment, offerId } = props;
   const router = useRouter();
-  const { user } = useAuth();
-
-  const CrispWithNoSSR = dynamic(() => import("../support/Crisp"));
 
-  const [isOpenCrisp, setIsOpenCrisp] = useState(false);
   const [amount, setAmount] = useState(0);
   const [step, setStep] = useState<Steps>("amount");
   const [selectedArticles, setSelectedArticles] = useState<
@@ -265,90 +257,75 @@ export default function ObizOrderProcessModal(
     <>
       <Modal isOpen={isOpen} onClose={onClose} size="full">
         <ModalOverlay />
-        {!isOpenCrisp && (
-          <ModalContent>
-            <ModalBody display="flex" flexDir="column" px={8}>
-              {step !== "payment" && (
-                <Flex mt={8} alignItems="center">
-                  <Box mr={4}>
-                    <BackButton
-                      onClick={() =>
-                        step == "amount" ? onClose() : setStep("amount")
-                      }
-                    />
-                  </Box>
-                  <PartnerImage
-                    partner={offer.partner}
-                    width={42}
-                    height={42}
-                  />
-                  <Flex flexDir="column" gap={0.5} ml={2}>
-                    <Text fontSize={14} fontWeight={500}>
-                      {offer.partner.name}
-                    </Text>
-                    <Text fontSize={12} fontWeight={800}>
-                      {offer.title} {offer.subtitle ?? ""}
-                    </Text>
-                  </Flex>
-                  <Icon
-                    as={HiQuestionMarkCircle}
-                    w={6}
-                    h={6}
-                    ml="auto"
-                    color="disabled"
-                    onClick={() => setIsOpenCrisp(true)}
+        <ModalContent>
+          <ModalBody display="flex" flexDir="column" px={8}>
+            {step !== "payment" && (
+              <Flex mt={8} alignItems="center">
+                <Box mr={4}>
+                  <BackButton
+                    onClick={() =>
+                      step == "amount" ? onClose() : setStep("amount")
+                    }
                   />
+                </Box>
+                <PartnerImage partner={offer.partner} width={42} height={42} />
+                <Flex flexDir="column" gap={0.5} ml={2}>
+                  <Text fontSize={14} fontWeight={500}>
+                    {offer.partner.name}
+                  </Text>
+                  <Text fontSize={12} fontWeight={800}>
+                    {offer.title} {offer.subtitle ?? ""}
+                  </Text>
                 </Flex>
-              )}
-              <ObizOfferVariableContent
-                step={step}
-                setStep={setStep}
-                amount={amount}
-                setAmount={setAmount}
-                offer={offer}
-                articles={availableArticles}
-                createOrder={() => {
-                  if (
-                    availableArticles.length === 1 &&
-                    availableArticles[0].kind === "variable_price"
-                  ) {
-                    createTestOrder({
-                      offer_id: offer.id,
-                      article_references: [
-                        {
-                          reference: availableArticles[0].reference,
-                          quantity: 1,
-                        },
-                      ],
-                      input_value: amount - (amount * discount) / 100,
-                      input_value_public: amount,
-                    });
-                  } else {
-                    createTestOrder({
-                      offer_id: offer.id,
-                      article_references: selectedArticles.map((article) => ({
-                        reference: article.article.reference,
-                        quantity: article.quantity,
-                      })),
-                    });
-                  }
-                }}
-                selectedArticles={selectedArticles}
-                setSelectedArticles={setSelectedArticles}
-              />
-            </ModalBody>
-          </ModalContent>
-        )}
+                {/* <Icon
+                  as={HiQuestionMarkCircle}
+                  w={6}
+                  h={6}
+                  ml="auto"
+                  color="disabled"
+                  onClick={() => setIsOpenCrisp(true)}
+                /> */}
+              </Flex>
+            )}
+            <ObizOfferVariableContent
+              step={step}
+              setStep={setStep}
+              amount={amount}
+              setAmount={setAmount}
+              offer={offer}
+              articles={availableArticles}
+              createOrder={() => {
+                if (
+                  availableArticles.length === 1 &&
+                  availableArticles[0].kind === "variable_price"
+                ) {
+                  createTestOrder({
+                    offer_id: offer.id,
+                    article_references: [
+                      {
+                        reference: availableArticles[0].reference,
+                        quantity: 1,
+                      },
+                    ],
+                    input_value: amount - (amount * discount) / 100,
+                    input_value_public: amount,
+                  });
+                } else {
+                  createTestOrder({
+                    offer_id: offer.id,
+                    article_references: selectedArticles.map((article) => ({
+                      reference: article.article.reference,
+                      quantity: article.quantity,
+                    })),
+                  });
+                }
+              }}
+              selectedArticles={selectedArticles}
+              setSelectedArticles={setSelectedArticles}
+            />
+          </ModalBody>
+        </ModalContent>
       </Modal>
-      {isOpenCrisp && user && (
-        <CrispWithNoSSR
-          crispToken={CRISP_TOKEN}
-          user={user}
-          onClose={() => {
-            setIsOpenCrisp(false);
-          }}
-        />
-      )}
     </>
   );
 }
diff --git a/webapp/src/components/wrappers/WalletWrapper.tsx b/webapp/src/components/wrappers/WalletWrapper.tsx
index e0ee336c..83aec68d 100644
--- a/webapp/src/components/wrappers/WalletWrapper.tsx
+++ b/webapp/src/components/wrappers/WalletWrapper.tsx
@@ -1,23 +1,13 @@
 import { Box, Button, Flex, Heading, Icon, Link } from "@chakra-ui/react";
-import { ReactNode, useState } from "react";
-import { HiCog6Tooth, HiQuestionMarkCircle, HiUser } from "react-icons/hi2";
+import { ReactNode } from "react";
+import { HiCog6Tooth, HiUser } from "react-icons/hi2";
 import NextLink from "next/link";
-import dynamic from "next/dynamic";
-import { useAuth } from "~/providers/Auth";
-
-const CRISP_TOKEN = process.env.NEXT_PUBLIC_CRISP_TOKEN as string;
 
 type WalletWrapperProps = {
   children: ReactNode;
 };
 
 const WalletWrapper = ({ children }: WalletWrapperProps) => {
-  const { user } = useAuth();
-
-  const [isOpenCrisp, setIsOpenCrisp] = useState(false);
-
-  const CrispWithNoSSR = dynamic(() => import("../support/Crisp"));
-
   return (
     <Flex flexDir="column" pt={14} h="full" bgColor="bgGray">
       <Flex alignItems="center" mx={8} mb={4} gap={3}>
@@ -47,13 +37,13 @@ const WalletWrapper = ({ children }: WalletWrapperProps) => {
             size="xs"
           />
         </Link>
-        <Icon
+        {/* <Icon
           as={HiQuestionMarkCircle}
           w={6}
           h={6}
           ml="auto"
           onClick={() => setIsOpenCrisp(true)}
-        />
+        /> */}
       </Flex>
       <Flex
         flexDir="column"
@@ -69,15 +59,6 @@ const WalletWrapper = ({ children }: WalletWrapperProps) => {
           {children}
         </Box>
       </Flex>
-      {isOpenCrisp && user && (
-        <CrispWithNoSSR
-          crispToken={CRISP_TOKEN}
-          user={user}
-          onClose={() => {
-            setIsOpenCrisp(false);
-          }}
-        />
-      )}
     </Flex>
   );
 };
diff --git a/webapp/src/pages/dashboard/account/index.tsx b/webapp/src/pages/dashboard/account/index.tsx
index 321f6ddd..e5f159d9 100644
--- a/webapp/src/pages/dashboard/account/index.tsx
+++ b/webapp/src/pages/dashboard/account/index.tsx
@@ -1,18 +1,8 @@
 import { Box, Flex, Icon, IconButton, Link, Text } from "@chakra-ui/react";
 import { useRouter } from "next/router";
 import PassCard from "~/components/account/PassCard";
-import {
-  HiCog6Tooth,
-  HiQuestionMarkCircle,
-  HiUser,
-  HiXMark,
-} from "react-icons/hi2";
+import { HiCog6Tooth, HiUser, HiXMark } from "react-icons/hi2";
 import NextLink from "next/link";
-import dynamic from "next/dynamic";
-import { useState } from "react";
-import { useAuth } from "~/providers/Auth";
-
-const CRISP_TOKEN = process.env.NEXT_PUBLIC_CRISP_TOKEN as string;
 
 const HeaderButton = ({
   icon,
@@ -53,13 +43,6 @@ const HeaderButton = ({
 
 export default function AccountCard() {
   const router = useRouter();
-  const { user } = useAuth();
-
-  const [isOpenCrisp, setIsOpenCrisp] = useState(false);
-
-  const CrispWithNoSSR = dynamic(
-    () => import("../../../components/support/Crisp")
-  );
 
   return (
     <Box pt={12} pb={24} px={8} bgColor="primary" h="max-content">
@@ -84,18 +67,13 @@ export default function AccountCard() {
             link="/dashboard/account/settings"
           />
           {/* <HeaderButton
-            icon={HiQuestionMarkCircle}
-            text="Aides"
-            link="/dashboard/account/help"
-          /> */}
-          <HeaderButton
             icon={HiQuestionMarkCircle}
             text="Aides"
             link=""
             onClick={() => {
               setIsOpenCrisp(true);
             }}
-          />
+          /> */}
         </Flex>
       </Flex>
       <Box mt={6}>
@@ -119,15 +97,6 @@ export default function AccountCard() {
           Retour à mes réductions
         </Text>
       </Link>
-      {isOpenCrisp && user && (
-        <CrispWithNoSSR
-          crispToken={CRISP_TOKEN}
-          user={user}
-          onClose={() => {
-            setIsOpenCrisp(false);
-          }}
-        />
-      )}
     </Box>
   );
 }
diff --git a/webapp/src/pages/dashboard/index.tsx b/webapp/src/pages/dashboard/index.tsx
index a411a50f..1430ba9f 100644
--- a/webapp/src/pages/dashboard/index.tsx
+++ b/webapp/src/pages/dashboard/index.tsx
@@ -10,7 +10,7 @@ import {
 import dynamic from "next/dynamic";
 import NextLink from "next/link";
 import { useState } from "react";
-import { HiMiniTag, HiQuestionMarkCircle } from "react-icons/hi2";
+import { HiMiniTag } from "react-icons/hi2";
 import InstallationBanner from "~/components/InstallationBanner";
 import LoadingLoader from "~/components/LoadingLoader";
 import SearchBar from "~/components/SearchBar";
@@ -21,8 +21,6 @@ import TagsList from "~/components/lists/TagsList";
 import { useAuth } from "~/providers/Auth";
 import { api } from "~/utils/api";
 
-const CRISP_TOKEN = process.env.NEXT_PUBLIC_CRISP_TOKEN as string;
-
 export default function Dashboard() {
   const { user } = useAuth();
 
@@ -76,7 +74,7 @@ export default function Dashboard() {
         <Heading as="h2" fontSize="2xl" fontWeight="extrabold" mb={9}>
           Explorer
         </Heading>
-        <Box
+        {/* <Box
           borderRadius="2.25xl"
           px={2}
           py={1}
@@ -89,7 +87,7 @@ export default function Dashboard() {
           }}
         >
           <Icon as={HiQuestionMarkCircle} w={6} h={6} mt={1} color="black" />
-        </Box>
+        </Box> */}
         <Link
           as={NextLink}
           href="/dashboard/search"
@@ -190,15 +188,6 @@ export default function Dashboard() {
       <Box mt={8}>
         <TagsList offers={allOffers} />
       </Box>
-      {isOpenCrisp && user && (
-        <CrispWithNoSSR
-          crispToken={CRISP_TOKEN}
-          user={user}
-          onClose={() => {
-            setIsOpenCrisp(false);
-          }}
-        />
-      )}
     </Box>
   );
 }