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Using 'View recent GRS measurements' will cause the software to crash immediately and delete the program!! #4007

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337557380 opened this issue Dec 14, 2024 · 8 comments

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@337557380
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Whenever I use "Sky and viewing options window" - "SSO" - "GRS details..." - "View recent GRS measurements", Stellarium immediately crashes and the exe file is deleted, making Stellarium unable to start again. The problem can only be solved by reinstalling, and other files have not been found to have been deleted yet.
Please fix it immediately, this bug is very serious and has not been fixed for a long time.

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Please do not click, it is dangerous!!

@337557380 337557380 changed the title Using 'View recent GRS measurements' will definitely cause software crashes and program deletion Using 'View recent GRS measurements' will cause the software to crash immediately and delete the program!! Dec 14, 2024
@gzotti
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gzotti commented Dec 14, 2024

Of course I clicked. It opens a web browser with data to set GRS longitude. And I could set GRS data. The exe file in the admin-protected installation dir is deleted? I cannot reproduce this.

@337557380
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337557380 commented Dec 15, 2024

Of course I clicked. It opens a web browser with data to set GRS longitude. And I could set GRS data. The exe file in the admin-protected installation dir is deleted? I cannot reproduce this.

I am able to replicate this problem every time, which makes it difficult for me to correct the position of Jupiter's Great Red Spot and causes me great distress. I don't know what other information I can provide for this

I just added the information needed to report the error in the latest message to see if can find any clues. I am using other software normally and have not encountered this situation, especially when the exe file is automatically deleted

If possible, could you please provide me with the website for Jupiter longitude data? Until this issue is resolved, I can manually open the website to temporarily solve the problem

@337557380
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Expected Behaviour

Open the website for Jupiter longitude data

Actual Behaviour

Immediately crashes and the exe file is deleted, unable to restart, only reinstalling the software can solve the problem
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20241215161929

Steps to reproduce

Turn on the computer, open the software, and click on "Sky and viewing options window" - "SSO" - "GRS details..." - "View recent GRS measurements". There are no other operations except for this
https://github.com/user-attachments/assets/a44cf53d-2c9b-4dc3-9907-7624c922d6d3

System

  • Stellarium version: stellarium-24.3-qt6-win64
  • Operating system: Windows 10 22H2
  • Operating system: NVidia, Geforce RTX 3050, driver version 531.61

Logfile

log.txt

@gzotti
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gzotti commented Dec 15, 2024

The actual URL was changed, but forwards to the correct page. So, in 24.3, the URL opened forwards to https://jupos.hier-im-netz.de/rGrs.htm. In 24.4 we open this directly.

I see you have installed Qt5- and Qt6-based versions to the same folder. Not sure if that is also part of the problem. Delete the whole Stellarium folder and start over with either Qt5- or Qt6-based version. (For your system specs, the Qt6-based should be OK.)

@10110111
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Is your installation path a system path, like C:\Program Files? If so, the symptoms (deletion of an admin-controlled exe) look like antivirus software misbehaving. Try looking for logs there. Maybe it's a false positive, or a firewall gets triggered due to too sensitive setting, or you really have a virus.

@337557380
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The actual URL was changed, but forwards to the correct page. So, in 24.3, the URL opened forwards to https://jupos.hier-im-netz.de/rGrs.htm. In 24.4 we open this directly.

I see you have installed Qt5- and Qt6-based versions to the same folder. Not sure if that is also part of the problem. Delete the whole Stellarium folder and start over with either Qt5- or Qt6-based version. (For your system specs, the Qt6-based should be OK.)

Thank you, I will try deleting the entire folder and reinstalling, but if I do so, my user settings will also be deleted. I want to keep my settings after I completely reinstall, but I don't know where the user settings file is

@337557380
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Is your installation path a system path, like ? If so, the symptoms (deletion of an admin-controlled exe) look like antivirus software misbehaving. Try looking for logs there. Maybe it's a false positive, or a firewall gets triggered due to too sensitive setting, or you really have a virus.C:\Program Files

It was installed on the F drive and did not experience the aforementioned issues

@alex-w
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alex-w commented Dec 16, 2024

I want to keep my settings after I completely reinstall, but I don't know where the user settings file is

please check User Guide

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