Kanban Process for Issue Tracking

Kanban process for Issue Tracking

Here we are using a simple Kanban process with Github issue tracking. Inspiration for this comes from this blog article. A great into and howto for Kanban is Kanban vs. Scrum - making the most of both.

We are using "Milestones" as the different Kanban stages:

• 1_backlog : Issues we will do some day hopefully
• 2_selected : Issues we will do next once we have capacity [Limited to 4 items]
• 3_in_progress: Issues we are actively working one [Limited to 4 items]
• 4_in_review: Issues that are complete but need to be review or are in review [Limited to 4 items]
• 5_ready_to_deploy: Issues that are complete and reviewed but have not been deployed to the customer yet.
• 6_deployed: Issues have been resolved and are providing real value to the customer.

A new issue that is created is in limbo until it is moved into either 1_backlog, 2_selected, or 3_in_progress. An issue is not acknowledged until it is assigned to one of these.

The intended Kanban process lifecycle is as follows:

• Someone creates a new Issue as a suggestion
• The Product Owner then takes the Issue and assigns it to 1_backlog
• Regularly Issues are moved into 2_selected when they are high enough priority and are ready to be worked. But we don't just cram a bunch of stuff into 2_selected. We keep that list short so that it is clear what to work next.
• Where adequate capacity is freed up, an Issue from 2_selected is moved into 3_in_progress and is actively worked.
• Issues in progress should be worked as quickly as possible to get them done.
• Once an Issue is ready, it is moved into 4_in_review so it can be reviewed by someone. Typically a branch would be pushed and referenced in the Issue.
• Once the Issue is independently reviewed, then the branch is merged and pushed (if the Issue is for a code change) and the Issue can either be moved to 6_deployed and closed, or it is moved to 5_ready_to_deploy if the customer has not accepted the update yet.
• For Issues stuck in 5_ready_to_deploy, once the customer takes position of the change and is benefiting from the work done in the Issue, then the Issue can be moved to 6_deployed and closed.

That is the basic Kanban process in a nutshell.

NOTES:

• An issue that is closed without being assigned to any of the Kanban stages (i.e. 6_deployed) is rejected and will not be developed.