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county dropdown slow/not loading #1184
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Got an email at 2:42p today from user Barb Bodenstein: I am trying to go in and update 201146 and now I have a new issue [see github #1186 ]. When I go to county, I waited for it to load counties and it wouldnt load them. It then turned red and tells me I am missing county...when I go back to click on county, it is still red and wont let me do anything: |
I just went and checked this event at 5:10p and looks like there's no data added to it so Barb must've given up. I was loading the county dropdown for me though. |
I just went into the event details page for this event and that dropdown is working fine now. Barb does have crappy internet. Maybe an optimization thing? It's a pretty short dropdown list though. |
Just noting here that this happened again. I was in the test site and the event was originally set to Arizona, Cococino County. I switched it to Texas for the state and then when I clicked on the county I still had the Arizona options. I clicked off the county so that the dropdown disappeared and then I just saw the loading circle for a very long time. I didn't want to refresh my browser because then I'd lose all the event data. Clicked county again and got AZ options. Clicked off, Clicked back.... Ok, now there's the Texas options. Way slow. |
I think the long-term solution to these dropdown woes is going to be a secondary trigger to retrieve the list data (the dropdown options) more than once. It already occurs on page load, but it seems network latency is causing that retrieval to fail sometimes. We should update it to check for the list when a user clicks the dropdown and re-make the request when it does not exist. There would still be a brief wait while that data is retrieved, but better than needing a whole page reload. Issue created here: #1206 |
This was first noticed by me when working on updating an event in Firefox on 2/17 (github #1183 ). Then on 2/22 I heard that it happened to someone else that day (2/22) on a different event using Chrome. And I also heard that a third person had a problem the same week as I did (week of 2/15) and then again just this morning (3/2) on event 201136. So multiple people, multiple days, multiple events, multiple browsers.
The overall description of the issue is that the county dropdown options are slow to load or do not load at all. It presents a couple ways:
blue circle by that dropdown arrow spins after you select a state. Have to wait and wait, but eventually get dropdown options to show.
it processes for awhile but then the field turns red; can click on it and the line turns 'bold' red but there is no drop down menu and if try to start typing, nothing happens
Solutions are to wait a long time and hope it eventually loads, or to refresh the page and try again.
Issue is intermittent so sometimes that dropdown works just fine. For example, Bob first ran into issue on 201136 around 8:30a this morning, he refreshed his browser and it worked, then he created three other events and selecting county for those events worked just fine, then he went back to 201136 to add a location and it hung up again. He refreshed and then it worked for the second location for 201136.
Let me know if there's some way to get you more info about this issue (hit F12 while it's trying to process??)
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